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Best Western Walworth Castle Hotel

4.0 / 5
1591 Avis Tripadvisor
Walworth, Darlington, DL2 2LY Grande Bretagne  Copié !
TEL : +44 1325 485470
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Les points forts de l'hôtel

Activités

Salon de coiffure ou de beauté
Terrain de jeu

Services hôtel

Air conditionné dans l'hôtel
Réception 24h/24
Parking gratuit
Restaurant à proximité
Service d'étage

Services chambre

Cafetière
Sèche-cheveux
Les points forts

Activités

Salon de coiffure ou de beauté
Terrain de jeu

Services hôtel

Air conditionné dans l'hôtel
Réception 24h/24
Parking gratuit
Restaurant à proximité
Service d'étage

Services chambre

Cafetière
Sèche-cheveux

Description

Avec tout le cachet d'un édifice du XIIe siècle et tout le confort du XXIe siècle, le Best Western Walworth Castle Hotel est situé à Darlington, dans un domaine de 8 hectares de pelouses et de bois… à 5 kilomètres seulement de l'A1(M). C'est le lieu de séjour idéal pour une escapade de détente. Que vous recherchiez le luxe ou simplement le style ! Les attractions locales sont aisément accessibles, et nous accueillons chaleureusement les personnes venues assister aux conférences ou réunions d'entreprise. Nous disposons d'un restaurant primé et de chambres décorées avec goût, incluant une suite avec lit à baldaquin ! Isolé et superbe, notre hôtel convient parfaitement aux réceptions de mariage. Notre service exceptionnel ne manquera pas de faire de votre fête un événement inoubliable dès votre arrivée. Bien sûr, les photos seront parfaites ! Passez un excellent séjour !La station de recharge pour voiture électrique est actuellement hors service. Veuillez nous excuser pour la gêne occasionnée.

Activités

Avis clients

4.0
Basé sur l'avis de 1591 voyageurs
Excellent
861
Très bon
368
Moyen
195
Médiocre
104
Horrible
63
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Disappointing"
Linda W, 02 Juillet 2024

It was ok but room was very tired. Clean and comfortable but needed upgrading. Staff were friendly and smart. Evening meal was lovely but I had to send my steak back as it was over cooked. They replaced this and it was delicious. We didn't stay for breakfast as we felt £14.95 per person was quite expensive. The grounds were advertised as extensive to walk around - but they weren't

"Nice little stay. "
Dellboy66, 02 Juillet 2024

Wow what a place. Friendly staff who could not have done enough for you. From Gail at breakfast to Ashley and the evening meal, so Friendly can not rate the place highly enough. Rooms were fine nice shower when I got used to it. Lol. It's location is ideal for exploring Yorkshire dales and county Durham

"Lovely weekend"
darrenaI9592JK, 30 Juin 2024

Yet another great stay at Walworth. We stayed on a DBB deal with cocktail. We had a lovely suite and spent a great afternoon in the grounds in the sunshine. We got a voucher code as part of our stay for Raby Castle - highly recommend- a great day out. Only down side no bottled water in our suite (given one on departure) and need more toiletries in the room. One shower gel and some soap was a bit mean!

"Excellent stay"
John B, 29 Juin 2024

We stayed here for one night and really enjoyed it. A very relaxing hotel in the country. Dinner and breakfast was excellent. Beautifully cooked and presented. The staff were attentive and helpful.

"Had a bad nights sleep in room"
pscott162030, 27 Juin 2024

This hotel used to be nice greet location and grounds but the rooms are tired and run down the bathrooms are tiny the rooms are small and cramped also dated would not stay again because of this the hotel could do with some refurbishment as it is a shame because of the history of the hotel and it's nice location

"Wouldn't stay for more than one night"
r033490a, 27 Juin 2024

Stayed for two nights and whilst the grounds and room is nice the bar and restaurant really let the place down, which is a shame considering due to its remote location you are stuck to eat and drink there. I'm not sure but it seems like they don't have a full range of cooking equipment there, it felt like a lot of the food was perhaps microwaved. First night ordered 2x steaks rare and medium rare and they came out completely well done and medium well. Complained and they went back and come back out completely unseasoned and anaemic looking as if they'd been cooked in a hot water bath, yet cooked to the requested likeness. The second night got scampi which was okay albeit a bit rubbery but then a chicken parmo. It looked the part but didn't taste the part. Thin chicken and the batter hadn't been cooked through so peeled off the chicken breast and if you did eat it, it just overwhelmed the dish with the taste of flour. We spent over £200 in two nights eating and drinking here and the quality was just not there. The staff are lovely though and there is a quirkiness to the building. The first night we were unfortunate enough to book whilst there was a huge party for a school prom ongoing. The majority very polite but plenty of vomiting in the toilets etc and loud music until 11pm+. It would have been nice to have been told that was planned so we could have stayed another night as that's not what we wanted when staying in a rustic castle! On that particular evening there was a member of staff working behind the bar that didn't know how to pour a pint too, I felt bad for him so didn't kick up a fuss but nearly every drink he poured was roughly 40% foam head so we had to see when be wasn't at the bar in order to order a drink. I think he might have been new without experience behind a bar which is fine, but he should have had someone teaching him. The staff in general were lovely and it is a quickly place to stay with nice grounds but the stay overall was lacking.

"Just the most perfect hotel!"
TopsyM459, 23 Juin 2024

This is the second time we've stayed at Walworth Castle Hotel and hope to return again soon. Couldn't fault the staff or the food, enjoyed the most wonderful roast in the evening! Great room and a beautiful and fascinating building. It's a perfect peaceful getaway and only half an hour drive to Durham.

"Perfect night's stay"
Nichola H, 18 Juin 2024

Well, where do I start? Our stay at the Walworth Castle Hotel was just perfect from start to finish. We were greeted upon our arrival to check in by a lovely, friendly, and helpful receptionist and were told that we had also received an upgrade on our room. We were originally booked into a west wing room, but we were upgraded to a stay in the actual castle! This made our 25th wedding anniversary even more special! We had also booked a table in the restaurant for our evening meal. Upon our arrival, we were seated and presented with a complimentary glass of wine. The food was outstanding! As was the breakfast the following morning. We will definitely be recommending the Walworth Castle Hotel to anyone. All the staff were helpful, friendly, and polite. They couldn't have made our stay any more perfect than it was, and for this, I would like to thank each and every one of you. We can't wait to return for our next stay!

"Excellent murder mystery evening"
W6044XJandreas, 10 Juin 2024

An overnight stay following a fabulous murder mystery evening. Staff were excellent throughout The hotel itself could do with a refurb but is good value for money at £80 including breakfast. The cooked breakfast was tasty but some of the cold buffet had run out. The evening meal was excellent The bedroom was very small but was comfortable. There was no wardrobe only a hanging rail on the wall which was very impractical. Bathroom clean and serviceable.

"Excellent castle stay"
vikkishere, 10 Juin 2024

Set in a rural area, this castle was the perfect getaway for us. A real historical feel from the moment you walk in. The room itself was a four poster with spa bath, which was clean and well maintained. I would recommend a stay here! Breakfast the next day was lovely, with choices for everyone.

"My parents loved their stay"
Julie S, 10 Juin 2024

A little treat for my parents for a special birthday. I was told that the whole stay was fantastic, particularly mentioning the staff. They said the staff were fantastic, very helpful and friendly. They thoroughly enjoyed their cream tea, evening meal and breakfast. I was reliably informed the cocktails were also to their liking! A good time was had before being picked up and taken to a party so a perfect start to birthday celebrations.

"Just Wonderful! A hotel With Charm and Character!"
JulieandShaun7771, 09 Juin 2024

We have just returned from a two night “minimoon” at Walworth Castle. The hotel is astonishing, built in the 1100's, it's steeped in fascinating history. The decor has very carefully been designed to keep the feel of a castle, whilst simultaneously bringing the luxurious feel of a good hotel. We were impressed with the wood features and the beautiful gardens. Our room (32) was just perfect! Ample space, a sofa for watching TV, a beautiful four poster bed, great bathroom and an amazing window! It was up on the top floor and there are no lifts, however there are accessible rooms. The staff really make this hotel stand out! Mary, on the front desk was wonderful. She knew it was our honeymoon and made sure to check we had everything we needed. She even gave us a tour of the dungeons and library tower. We had breakfast, which was very good, my husband enjoying a full English both mornings and myself having porridge on the first and scrambled eggs on the second. There was a fabulous waitress on our first morning, she was so sweet and funny, but I cannot remember her name! All in all, it was perfect. The only thing I'd make a note of, is it is a 900 year old building. As a result, some things look old! The plumbing is doing its best and the decor is being kept up very well. We intend to return for our anniversary next year! Thank you Walworth and thank you to your wonderful staff!

"Family wedding"
paulm42, 31 Mai 2024

Just 15 minutes from the A1M and close to use as a base for exploring the northeast and North Yorkshire or celebrate a special occasion. A great hotel set in its own grounds with ample parking, the hotel/ castle is welcoming and clean with a great selection of rooms and fantastic grounds for your special day photos etc or just to relax in the country side.Inside the hotel you have a spacious lounge and bar area serving good value drinks etc and the restaurant with a good selection of breakfast options plus evening meals. Bedrooms are well equipped clean and comfortable , will add some rooms are less accessible to less able guests due to stairs and the building being an old castle but they have ground floor rooms plus a big cottage beside the main building that if a large family want to stay together is very nice, Most importantly for us was the excellent work done by the staff in planning and seeing out our family wedding day. From breakfast to late night entertainment they helped us celebrate our son and his new wife's wedding brilliantly, loved every moment of our celebration and stay thanks to the hard work of the team

"Walworth Castle Hotel stay"
susanholloway06, 27 Mai 2024

Booked this Walworth Castle stay for my husbands 70th birthday, he absolutely loved it, the place and grounds were lovely and so peaceful, food excellent, the staff were very friendly and Ashley and Unsal made it even more special, would definitely recommend it to anyone.

"Excellent"
Steve B, 23 Mai 2024

As members of a 30 strong Rail Discoveries Group, my wife and myself are just coming to the end of a most enjoyable 5 night stay at the Best Western Walworth Castle Hotel which is 6 miles away from Darlington. The property itself - which is in its own grounds - dates back to 1189 and is full of character and has a number of interesting features including a Dungeon! We were most fortunate to stay in the King James Suite (the King actually overnighted here on 16 April 1603!) which is very spacious with separate Bathroom, Bedroom (with a most comfortable 4 Poster Bed) and Lounge. Needless to say, our stay was a memorable one! We also enjoyed excellent Breakfasts and Dinners - helped by the fact that many of the Chefs have been at the property for many years. Indeed all the staff we met were extremely user-friendly and prepared to go the extra mile if necessary. All in all, we had an excellent stay - the property being ideally located for our various daily outings - and, as such, would have no problems in recommending the property to others.

"Business trip"
397sean, 19 Mai 2024

Pleasant stay, rooms clean and comfortable, didn't use the restaurant for the evening meal his time as found the menu a little boring ( I stay quite a few times a year)

"Great experience worth visiting just for the restaurant"
Deidre W, 14 Mai 2024

Historical setting in countryside, with great customer service and extremely high standard of food in restaurant. Well worth a stay

"Treated as friends, not just guests"
Simon_and_Barbara, 12 Mai 2024

My wife and I booked a long weekend break at Walworth Castle with a voucher given as a Christmas present from our son. From the moment we arrived, and without exception, Phil and all of the front of house and bar staff were courteous and helpful. Whether it was with recommendations of where to visit locally or with wine selection during dinner, nothing was too much trouble and answers were not just kept to a minimum but the team were happy to discuss at length. The building itself was impressive but within it the rooms were well equipped, extremely clean, tidy and fresh. The new dinner menu meant that there was plenty to choose from and the restaurant manager, Ashley who was very friendly, was keen to hear our opinions on our choices. Everything was cooked perfectly and the wines (of which we tasted quite a few) did not disappoint. Ashley's husband, Ünsal, was equally friendly and both of them actively engaged with many guests throughout the day. By the end of the weekend we felt as if we were leaving friends we had known for some time, not just people we'd met only a few days ago.

"Very quiet place"
Compass16640115935, 06 Mai 2024

Beds really hard, no usb port, signal really poor, don't like been told we're to sit for breakfast, the bathroom was bigger than the room.

"A Chance to Relax"
Johnny H, 04 Mai 2024

WOW! Without doubt one of the best hotel experience's we have had. The grounds are fantastic! The hotel is equally gorgeous with loads of authentic features. We used the County Castle Escape offer which included cream team upon arrival, two pre-dinner cocktails, two course meal of the main menu (there are some supplements on some dishes - still well worth it!) and a premium room. The Room We had a spacious lounge area, big bedroom. The bathroom was well appointed though had a shower rather the bath my wife would have preferred. This was the only very minor element to the stay. The lounge area was big enough for two desks, a large and very comfy couch. The bedroom had a four poster bed and enough storage for a longer stay The Food The food was excellent. I could post photo's but that would be a disservice to the quality. Please be warned, the platings are big! Two courses is a great deal, but neither my wife or I could finish our main after the starters. The steak was cooked to perfection. There is decent sized breakfast menu with plenty of options available with variations on a theme equally catered too; my wife only wanted poached eggs, beans and a sausage rather than the full breakfast! The Staff Every member of staff were friendly, professional and super helpful. I do have to thank Ashley; her service across various departments was exemplary. There was a true sense of team work from reception, bar, kitchen and waiters. Overall I would readily recommend the Best Western Walworth Castle Hotel without any doubt. We are most certainly going to re-visit!

"Breakfast delicious"
susanmet1962, 27 Avril 2024

Perfect stay, breakfast was outstanding - tall young lady was so friendly, lovely to talk to and made us laugh. She is an amazing addition to the hotel did above and beyond for every guest having breakfast. Castle breakfast itself was delicious. Thank you for looking after myself and my partner.

"Very poor throughout although staff are very pleasant"
Steve R, 26 Avril 2024

There's a very grand view as you arrive into the courtyard and there's lots of parking, It's in the countryside so nightime is quiet and staff are very friendly. That however is where the good points finish. In the reception there's plaster falling from the ceiling. Rooms are very basic and have damp patches on the walls. The carpet was not fitted properly and presented a tripping obstacle in one doorway. The drinking cups in the room were placed on a low shelf next to the toilet which had beard trimmings and other hairand dirt on it. The shower had signs of mould probably due to a lack of mechanical ventilation. The bed was reasonably comfortable but bedsheets were not wide enough to tuck in so got tangled up during the night. At breakfast my teacup was dirty and the table wasn't properly cleaned. The cooked 'Castle breakfast' consisted of one sausage, one rasher of bacon, one egg, a very grim looking tomato with wilted salad leaves and a triangle of dry black pudding. All in all the BW Walworth Castle was very poor and I cannot recommend it to you. It seems to bank on some people wanting to stay in a castle but there are many far better options.

"Amazing receptionist."
ianfL5833PE, 23 Avril 2024

Main reason for my review is to give the receptionist huge huge praise. This lady deserves huge recognition for going out of her way for every single guest that walks through the door. Her name is Dale. I have been a huge history geek since a young age and she went out of her way to show me the dungeons and older rooms in the castle. The 5 stars I am giving are just for her

"Great staff, tired hotel"
SanH1, 18 Avril 2024

Walworth Castle I had a room with a 4-poster bed, desk, chair, huge wardrobe and a separate arm chair. Whilst the bedding was clean, on not so close an inspection the wooden bed frame was covered in dust, and the TV remote control was disgustingly filthy, so much so I was not going to handle it without first cleaning it. The other areas in the room were relatively clean. The bathroom was functional however the connection to the shower hose and the shower head was not secure causing water to fiercely eject out the hose yet little water coming out of the shower head. I tried ti tighten this without success. Whilst it is appreciated that such an old building could suck up thousands in upkeep, the corridors and bedrooms are somewhat tired making it unattractive. The food in the restaurant is nice but I have had much better quality. Overall I think this hotel is an overpriced gimmick using its history and ghost stories to attract custom. Its saving grace is the staff and how friendly they are, excepting the deputy general manager with whom I had a disagreement with on the second evening. He leaves a lot to be desired with his poor attitude to customers when paying a whopping £186 per night for the privilege!

"Great Experience"
Sarah F, 15 Avril 2024

The Castle is so beautiful! What makes this place so special is the staff. Ashley, Gemma, and Dale (Dale personally climbed a large ladder as there are vaulted ceilings to save a bee in my room what a lovely woman). Ashley took us on a tour of the castle and the dungeons so cool! This is the second time I have been for business purposes and it's like visiting friends which makes being away from home so much better. The food is really nice as well and staff just can't do enough for you.

"Sleeping in a castle"
Emma C, 13 Avril 2024

Booked this as a last minute night away to celebrate our anniversary and so glad we did! We stayed in one of the castle rooms with a 4 poster bed and enjoyed dinner and breakfast in the castle. The room was huge and welcoming. There was plenty of space and calm throughout the hotel. The staff were friendly and attentive. We were offered a mini tour of the dungeon later on in the evening which was fun. Food was tasty and plenty of choice. Thoroughly enjoyed our time at Walworth

"super special family stay "
iammelli, 06 Avril 2024

Super special family stay We arrived bring two children and two older people, my FIL is reliant on a wheelchair and very unwell The staff couldn't have been more wonderful with my FIL and our children, the food was brilliant and the bar staff and restaurant staff made the experience so special the castle is beautiful and the history sheet really interested everyone , coats of armour and playground were brilliant too we stayed in the turret in the suite giving us a separate room from the kids on a sofa bed they lived the free biscuits and my FIL relished the unlimited breakfast we'll definitely recommend and come back

"Amazingly Antique"
ivorm135, 27 Mars 2024

Nestled remotely outside of the charming city of Darlington is this historic gem of a hotel. It is like stepping into a Time Machine into the 1100s when nobles and knights roamed the lands. Everything from start to finish was wonderful. The staff was warm, the food at the restaurant delicious, and the beds comfortable. The cherry on top of a perfect stay was the hospitality provided by Ashley and Dale at reception. These ladies went above and beyond to make sure everything was the best it could be. Special tip: ask for a tour of the hotel dungeon! Highly recommend this hotel for anyone in the area.

"Wow Factor Hotel."
David r, 26 Mars 2024

First impression as you drive up to reception excellent. Receptionist gave a warm welcome to the hotel. Check in quick. Large car space to park. We were on a winter warmer, DBB (2 course)+ a cocktail. Room was standard double large bed, good size bathroom, tea coffee ect. small wardrobe but big enough for a few nights. Dinner menu lots of starters, mains and desserts. We ordered, food was freshly made hot and very tasty.( large portions). Breakfast was a mixture of buffet and freshly made food, again one of the best fried breakfast ever. Check out at 11am was quick. THE WHOLE STAFF WAS EXCELLENT a credit to this hotel. The whole stop over was a great wow factor experience. Would not hesitate to recommend this hotel to family and friends.

"Really good time"
Mark P, 11 Mars 2024

Have a lovely two night stay here We stayed in room 16. Was clean, modern and huge. Staff were great and friendly. They could not do enough for you. Food was really nice as well. Breakfast was lovely and we were able to get that to the room as well. Will definitely come back and stay again

"Atmospheric candlelit Wedding"
837leighj, 02 Mars 2024

Daughter and son in law married here yesterday. Fairy tale wedding took place in the dungeon, beautiful candle lit ceremony. It was wonderful, well organised and very personal. The staff were marvellous all day, it was a treat. Every part of the wedding from meet and greet to the final part of the evening was great, a day to remember. Thankyou Walworth.

"Disappointing rooms and management response to issues with noise"
AHabergham, 01 Mars 2024

Walworth Castle was a super venue for the wedding we attended. The castle is very attractive and added to the romance of this special occasion. So, I feel sad to write this review. The issue with our bedroom (Room 17), but chiefly the hotel's response to it, coloured an otherwise joyful weekend at a lovely couple's wedding. We booked two nights in a ‘Four Poster – Superior Double' costing £332.10. Room 17 was medium sized and pleasant. However, it was above the main entrance and, when we went to bed, we could hear guests talking/smoking outside. At 5am a loud humming sound started waking us both up. I rang the ‘24 hour reception' to ask if anything could be done, but the call went through to an answering machine, so I left a message. No one responded. Next morning, we asked at reception and were told, ‘That's the generator. It comes on at 5am each day'. Apparently, it's normally people in Room 25 who complain about it. We asked to change rooms and were shown Room 31, a small room in the eaves. It was clearly not as good a room, but we took it in order to get a decent night's sleep. The receptionist said she would ask the manager to give us a credit note or a refund for the difference in the costs of the two rooms. For our second night Room 31 was quiet. However, it was tiny, with a shower/toilet in what can only be described as a cupboard just a foot from the end of the bed. The window was high up and looked over the roof, the décor was dated and carpet not particularly clean looking. However, we slept. On check out we asked about the refund for the difference in the two room costs and were told the manager wasn't willing to provide a refund as we had ‘chosen' to change rooms. We were incredulous as our choice had been between a ‘rock and a hard place'. Other minor things would not be worth mentioning had the two rooms we had been satisfactory – no bottled water, slippers, bathrobes, conditioner or body cream in the ‘superior' room. As others have said, the four poster wasn't what you'd envisage – it was a double bed with a wooden frame attached. No option to order newspapers. Large TVs constantly showing promotional videos in the dining room and the guest lounge. Our weekend in a ‘superior' ‘four poster' room at a castle certainly didn't live up to expectations. However, the wedding was very special and we wouldn't have missed it for the world.

"Excellent Wedding Venue with great supporting staff"
johncdotinfo, 29 Février 2024

In September 2023, we had our wedding at Walworth Castle Hotel. The venue was brilliant and the staff seemed to be always helping anyone that needed support. The deputy Manager, was amazing. He worked with us through the whole day and coordinated with all the venders that made the day easy to work with. The Honeymoon suites were quite large but the beds were not comfortable - it was the only downside as otherwise it was awesome and when taken up with Management, they advised they will look to replace/update the beds. The day itself couldn't have gone better. It was very hot outside, 29'c and the hotel chilled our water and put out ice buckets with our chilled water for guests to enjoy. Staff were quick at everything and I (as groom) was able to relax and enjoy the day whereas usually I want to control every aspect of an event. The food was wonderful, great portion sizes and really enjoyable. When we went for testers, we tried a few variant's and ended up mixing the menu selection into something we liked. This was taken note of any tasted wonderful. We had several friends with dietary requirements from intolerance to allergies and everyone was taken care of within the normal going out of food. They were not left to wait, they were served and were able to be a part of everything with everyone else. The outside area has areas for children/people to play, outside seating and a generally nice relaxed space. The staff were wonderful and it felt welcoming to everyone. Many guests have commented on how nice the wedding food was to us, which was great too. We had a wonderful time and do go back for the food on a weekend as their meals are really tasty and good value for money.

"Afternoon tea fit for a princess "
Becki B, 22 Février 2024

We booked afternoon tea for my niece's 9th birthday as she wanted to be a lady that lunches. The room was beautiful and my niece had been given her own throne to sit on. The 3 girls had their drinks served to them in cocktail glasses which made them feel very glamorous. The food was absolutely delicious (especially the warm sausage rolls), I loved the jam sandwiches that the children were given. The staff went above and beyond to make us all feel like royalty, my niece was treated like a princess which she loved. Can't thank all those at Walworth enough for making a birthday to remember.

"Brilliant experience"
callum c, 18 Février 2024

Great way to experience staying in a castle, staff were fantastic, accommodating and very knowledgeable along with the offer of a castle tour whilst staying at the hotel. Would definitely recommend. Both evening meal and breakfast was superb.

"Excellent staff accommodation & food"
239mrsw, 17 Février 2024

Extremely happy with recent stay. Received a warm informative welcome. Room was really good (you must remember this is a castle!), it was well heated room very comfortable. Restaurant/bar great staff, relaxed atmosphere, a good menu, food great. Breakfast was exceptionally good. Staff were all terrific.

"Winter Warmer"
richwM8961LP, 16 Février 2024

We booked Walworth on the Winter Warmer package as an mini getaway. The package included a 2 course meal in the 1189 Bar & Kitchen, 1 cocktail per person and a full cooked breakfast and a standard double annex room. This is the 1st time in almost 20 years we have visited Walworth and to be fair nothing seems to have changed in the way of the hotel decor. Its looking a little tired to say the least inside but the grounds outside are nice, if it had some investment poured in it could be right up there with the best of rest in the area. We didn't bother upgrading room as we would not have time to make full use of of it arriving later in the evening. Room was just a basic double and small though the bed was very comfy, however bathroom was very dated. Lights in room were all wall lights and non dimmable so even with just one on it was quite bright. Onto the food and the staff, each member of staff we encountered were all very friendly and helpful and attended to our every need especially in the restaurant. The food was excellent in both the evening meal and breakfast, the free cocktail was really nice and strong too and not just a cheap offering. Drinks are on the expensive side especially the wine but that is to be expected as it is a hotel and also a fine dinning environment. Overall we had a nice stay and the package was value for money, would we stay again - maybe but only if hotel had a revamp.

"Friendly , but basic requirements not met."
KGG67, 12 Février 2024

After paying for the most expensive room , at time of booking. Four poster suite. Large room with separate living, bathroom, bedroom. At the top of the hotel at the end of a dark corridor. Initially the key card entry was not activated, so a trip back down the five flights of stairs was required. The key card did work after that but several attempts were needed each time. Once in the suite it is spacious but very dated. The four poster bed , is exactly that , a small bed with four plain post tied together by thin lats with no dressing on the bed what so ever. The dead lock inside the door did not work. This was reported but no alternative was offered. When I asked if all other rooms had doors that locked from the inside the reply from reception was " I'm not sure". This was our valentine night away. So basic security and safeguarding requirements, in my opinion we're not met. The food, bar and restaurant staff were all fantastic.

"Grand Hotel with a special touch"
fergusoninfo, 12 Février 2024

We stayed in the King James suite, what an excellent suite. Lovely big jacuzzi/spa bath, big living room area and a grand 4 poster bed. What you got for the money was brilliant, definitely be back again.

"Excellent"
Doreen D, 10 Février 2024

Stayed at this hotel on the 9th February, the stay was bought for us as a Christmas present from my parents. Unfortunately on the day of our stay one member of our family took poorly, leave only 3 of us able to attend. One been my daughter who is only been 18 didn't want to stay in a room alone. The staff were very quick to accommodate us in a room with 3 beds so that she wasn't left on her own. The room was beautiful and the food was amazing. The staff were extremely helpful and welcoming. We had cocktails as part of our offer which were made by a lovely friendly young gentleman attending to the bar. After our amazing two course meal he gave us a tour of the dungeons. We were also showed around by a lovely lady, apologise i didn't get a name but the managers wife. She showed us around the ballroom and other rooms sharing her spooky goings on with us! Adding a little excitement to our stay. We couldn't thanks the staff enough it was an amazing evening we would love to do all over again. We have taken away wedding brochures a❤️ thanks again to all the staff at Walworth castle you are truly an amazing team

"Wedding"
abd252, 09 Février 2024

We had our wedding here last weekend, it was absolutely amazing the staff were amazing and the managers were amazing. On the lead up to our wedding and on the day we couldn't of asked for more of them! So pleased we chose to have our wedding here, food was unbelievable aswel and all our family and friends commented on how much they loved the venue, the food and how good the staff were. If we could do it all again we would choose this castle again. Thank you so much guys! All management should be so proud of the team they have here, it's 3 star hotel with 5 star service and cleanliness !

"Excellent stay'"
Brisca01, 31 Janvier 2024

This is a 3 star hotel with 5 star staff. We took advantage of the winter warmer deal and really enjoyed the experience. The setting is superb and the food of very good quality. The staff made us so welcome and made time to have a chat which is so important. That really makes you feel at home. Highly recommended.

"Silver wedding anniversary"
p4melasmith, 17 Janvier 2024

Warm welcome staff really friendly and efficient. The food from breakfast to afternoon tea to evening meal were all delicious and there was plenty of it. The bedroom was lovely and big and comfy couldn't of asked for more

"Sunday Dinner"
Mick P, 15 Janvier 2024

Booked and went for Sunday dinner. Very warm welcome on arrival, the staff were absolutely brilliant. Sunday roast was probably one of the best I have had for a long time. Roast pork with crackling. Delicious, cooked to perfection, and the crackling was crunchy. All the veggies were very well cooked. No soggy veg. Came out with a big jug of gravy. Puddings were just as good. Cheese board can feed at least 4. Will be visiting again very soon. Just a lovely place to visit. Well worth every penny.

"70th birthday "
Joseph S, 31 Décembre 2023

great stay in the cottage for 3 nughts, it wws clean and tidy very welcoming the hot tub was excellent. the stay was for a friends 70th birthday so we dined in the restaurant the meals were delicious and the service was excellent. Dale who showed us to the accommodation looked after us perfectly and showed us around the dungeon. there is plenty to do in the area, we visited Usher House, Auckland castle and Miners art gallery. All in all a great break. Thanks to all the staff for all the great work they did.

"Grand afternoon tea "
Barbara M, 01 Octobre 2023

Grand afternoon tea , was excellent . Super service ,quality home made food ,pleasant surroundings. Reasonable price . Beautiful building . Very pleasant staff , quantity of food was more than enough .Will definitely return Home made cakes and scones melted in you mouth.

"Not a great experience "
NorthStar646833, 24 Septembre 2023

Beautiful place with a nice room. The room would have been nicer if there was heating, wife was very cold. When I complained I was told "the heating is on a timer". At no point during out stay did the heating come on. I borrowed an iron from reception only to find that it was broken when I tried to use it, so had to go and get another one. At tea time we chose the roast dinner from the menu, the Yorkshire puddings were stale and the meat was bone dry. It was evident that they were still serving the food that was made in the afternoon, at tea time. If they cannot serve fresh food at tea time then it simply should not be on the menu (we did enjoy the starter). At breakfast time we sat and waiting a very long time for our breakfast, when I complained, we were told that our order had not been taken (even though we had put our order in). The place is beautiful, however I would not return here.

"If I hadn't been too tired to drive any further I would have checked out immediately"
Travelwiise, 22 Septembre 2023

The room was a long way from what was described and pictured online. The promised garden view was a car park and a strip of grass. The bed was rock hard. The room seemed not to have seen a paintbrush for at least 20 years, it was extremely drab and dreary. Privacy was non existent, every conversation could be heard as you walk along the corridor, very noisy children were a disturbance to us from three rooms away! To add insult to injury a cocilation pint and half of shandy cost me ten pounds. There was no peace to be found even in the super right overlit lounge. The space was dominated by one large noisy family, they are totally entitled to enjoy themselves but there was no alternative to retreat to

"Possibly the Best Western Hotel and as a bonus you can say you've stayed in a castle."
Hal_Mayne, 20 Septembre 2023

I loved this hotel so much on my first stay that I returned. On my first stay I stayed in the old dormitory part of the building which was added on when the building was used as a school many moons ago. On this trip I stayed in the castle part which is known as the west wing. Fantastic room - fantastic food and fantastic staff. Stop reading this and go and book.

"No EV chargers here!! "
Thetommyt, 19 Septembre 2023

Be aware that although they advertise as having EV charging available - all they have is an external plug socket..and only one! So unless you have the correct lead, and are prepared to wait a very long time - and lucky enough for it to be free, don't rely on getting a charge when you stay. The staff are pretty clueless on all things ‘EV' so don't expect too much help there either!

"A lovely historic castle hotel"
Manxscorpio, 12 Septembre 2023

Stayed here for two nights after attending a wedding in Thirsk. Our room was in the castle on the first floor. The castle was built in 1189 and has been added too and renovated over hundreds of years. The grounds are amazing and stretch over many acres. The staff are very friendly and helpful and the food is of highest quality and presentation. Breakfast choices will suit all but the full “Castle” breakfast will set you up for the day. A wonderful experience and a great venue for weddings. Highly recommended and hope to return again.

"Lovely historic hotel"
Travellor33, 11 Septembre 2023

We stayed the night, as we were attending Kinren. The hotel looks lovely and has good front driveway car parking. The staff were friendly and attentive. The breakfast was really good with lots of choice. Our only gripe was the room, £160 for a very small room, hard pillows and no hot water for a shower. Cobwebs hanging from the ceiling over the bed.

"Comical handwritten wine recommendations"
Navigate47617182144, 06 Septembre 2023

Simply gorgeous venue. Beautiful grounds. Stylish restaurant with delicious food..service attentive but......handwritten manager's recommended wines on easel in restaurant was hilarious, simply full of dreadful spelling mistakes. It started off 'manegment' recommends......and so it went on. Very funny, not meant to be of course, but a little bit more care should have been taken as it looked very unprofessional and like it has been written by an eight year old!

"Outstanding service"
Karen T, 03 Septembre 2023

We had booked to go to another venue to celebrate our Silver Wedding Anniversary, which was cancelled with about 2hrs notice! We rang on the off chance for a table and the lady I spoke to couldn't have been more helpful. We rearranged our guests for a slightly later time. From beginning to end , everyone we met was friendly, attentive and professional. The good was simply delicious and we all agreed that we have had the best day and probably the other venue wouldn't have been a patch on yours. Thank you so very much for saving the day and making it all so memorable, we can't thank you enough. Kindest regards Karen and Mark Thompson

"Excellent stay at Walworth Castle Hotel"
HowardJNB, 03 Septembre 2023

The castle was as splendid as the photos on the website. The castle interior was tastefully decorated maintain the grandeur of the very old building. Our castle room was nice, spotlessly clean, with a super comfortable bed. We slept very well every night. The cooked breakfast was made from good produce. There were also buffet items available. We had dinner at the hotel twice during our stay again tasty, made from good produce, with large portions. I really enjoyed the roast beef dinner. All of the staff were friendly and helpful. We had a very enjoyable and relaxing 4 night stay. We shall definitely come back.

"Amazing "
Michael L, 02 Septembre 2023

Amazing staff , food was brilliant room was lovely great location staff couldnt do enough for us we will be staying again. Afternoon tea was amazing. Breakfast was brilliant we were even given a tour of the castle dungeons brilliant

"Great staff"
Zebrazoo72, 31 Août 2023

I was going to give this hotel four stars as, despite it being clean, spacious and in a beautiful area, it could do with a lick of paint and some updating. However, we had a wonderful experience due to the extra effort from the staff. We were given a free tour of the dungeons and everyone couldn't have been more helpful or friendly leading. Very memorable and enjoyable.

"Excellent Venue"
Sue T, 30 Août 2023

We thoroughly enjoyed our stay. The staff were warm and welcoming, the food was amazing and nothing was too much trouble. The rooms are spacious and clean, and we would definitely recommend to anyone considering staying there.

"Faulty charging point and no assistance given"
dpotte41, 29 Août 2023

Firstly, I have stayed here before and have never had any issues. Sadly, when an issue was reported, it wasn't resolved. A gentleman did try and assist, but away from that I was given poor advice about alternatives and no compensation for the additional actual costs and two hours of driving and charging, which went against the only reason I selected this hotel.

"Tired decor but okay"
emmac867, 24 Août 2023

We didn't expect too much as the price was quite cheap. From the outside it looks lovely but decor and finishings need a complete overhaul. Staff on reception and bar extremely friendly and helpful. Room was okay, clean but bathroom was pokey. On checkin we were asked to book a time to come for breakfast which I've never experienced before and actually we missed breakfast because we didn't get up in time and to be honest if the chef needs to know time didn't feel they would be up to much!

"Welcoming staff and delicious food."
ConnietheCoton, 22 Août 2023

After a courteous and prompt response to an email enquiry we visited Walworth Castle for a light bite to eat. Both starters we of satisfying quantity and taste. Our visit was further enhanced by the thoughtful staff how brought a water bowl for our small, obedient dog and those staff who spoke with us during our visit. We were so impressed that we've booked a table to bring family for Sunday lunch.

"A gem of a find."
Michael J, 18 Août 2023

What a gem of a find. All the staff are exceptional, very friendly and very helpful. The castle is amazing, full of ancient architecture. Very clean and beautiful. On arrival we were upgraded to a room with a four poster bed which was excellent. That was just because they had the room free at that time ( great service ). We had a guided tour of the dungeons and bridal suites when we asked for one. We made friends with everyone and will certainly come back again.

"Fabulous 10 out 10"
Terry E, 17 Août 2023

From Terry How anyone could find fault this hotel or It's staff beats me ,but everyone is entitled to thier view. We stayed 2 nights, a group of 4 (family friends) and were upgraded courtesy of the hotel. We ended up with a 4 poster bed that needed steps to climb onto Ha Ha, my wife 74 and 5 foot loved it. The hotel the staff from the dishwasher all the way down to the manager were brilliant 10 out of 10, we will be back in November.

"Friendly comfortable hotel"
Malcybabe, 13 Août 2023

Friendly hotel which we use when visiting family in the area. The rooms are very comfortable and the breakfasts are very good too. Plenty of free parking at the front of the hotel. Friendly helpful staff on reception.

"Superb venue, staff and location"
Steviec189, 13 Août 2023

We stayed here on a short break before moving on to a Lake District wedding. It's a great location for exploring North Yorkshire and County Durham. If you are looking for a wedding venue in this area then it is well worth considering. The staff are all very friendly and knowledgeable of both the local area and the local “spirts” said to inhabit the castle. Just to say this place is the real thing. A castle whereJames 1st stayed on his trip to be crowned King of England. His room is now the bridal suite and well worth a look if unoccupied. It has a dungeon (available for weddings if that's your thing) . The food is fantastic and the proportion's enormous. Not a place to come to lose weight! Also reasonably priced. One of the best stays we have ever had in a UK hotel.

"10 out of 5"
Daniel N, 11 Août 2023

We had our wedding here on the sunday. Was outstanding, obviously I'm bias. The staff however were outstanding Phil looked after us on the day then ullsal on the night both were great. We took the bridal sweet which was great. My partner is gluten free and they happily accommodated her. The surrounding are beautiful We got married outside and they prepared inside just incase of rain were other places don't. The food for our meal was hot and delicious even when serving 78 people at the same time. Breakfast on the morning once again did gluten free which is very important to us. We stayed the next day and had a lovely day sitting in the grounds talking to helpful staff josie and Dale. We then set off for our honeymoon the next day having had a wonderful time at walworth to Hereford 236 miles away. When arriving we soon realised this wasn't for us as we wanted to be back in such a warm staffed, gorgeous declious food place. We rang up travelled again the next day to come back for a further 2 days. On returning we werent disappointed at all we eat our meal on the evening having traveled 4 and a half hours and realised it was worth every minute of the journey. Our server Ashley was brilliant crack as well as serving us brilliantly in her job. She made our dining experience even more worth while. All in all I know this is a long review but our story needed to be told. Thank you very much walworth and all the staff (sorry if u read this and i missed u out) for first of all making our wedding special then looking after us on our return. We will be back regularly hope others read this review and realise what a wonderful place walworth castle for a wedding or a overnight stay Daniel and Terri Nowell

"Nice quiet location"
WestmorlandMan, 07 Août 2023

We needed a convenient location to attend a family funeral plus a couple of relaxing days to explore the area. Staff were welcoming and helpful. Breakfasts were hot and delicious. We did not sample the evening meals as nothing appealed, with some weird items on the menu, We stayed two days in annexe (west wing) room 6, then upgraded to a room in the main building, room 21 which was spacious and more modern. Great quiet location.

"You are in great hands!"
srupton78, 03 Août 2023

When going to walworth castle, you will get professional, friendly service, rooms that have lovely detail especially the King James suite (highly recommended) Food is superb. The staff were amazing with helping me with my nut allergy and alleviating any concerns. Location is peaceful and when walking around the grounds and looking at the country, its hard to believe you are only 10 mins drive to the M1(A) always love staying here. We got married here last August so we enjoyed having our first wedding anniversary at the place where the magic happened.

"LUNCH"
Mrs-Glam_Ar, 27 Juillet 2023

Lunch time with friends was a let down. Service was nice though. I had a quiche and it was a real let down. It was quiche with salad and coleslaw. The quiche itself was ok to be honest I have had better. The coleslaw was tasteless. The quiche was small and came on a big plate of lettuce! There was far to much lettuce! Should been a meal quiche salad and chips . I had to buy a portion of chips! What was even more shocking is £18 for a vegi burger! Where did they make these prices up from it was terrible! This used to be my favourite place to eat, not sure what has happened to the menu but its poor. We have not been for a couple years as menu changed and not for the better. We won't be going back I am afraid!

"The Best Hotel Staff In The World"
weloveyorkshire1, 27 Juillet 2023

Without doubt the best hotel staff we have ever had the pleasure of meeting. The team at Walworth Castle will make your stay a great experience. Unfortunately the hotel is disappointing, we had a four poster suite and it is nothing like the pictures on the website ( felt totally mis sold) The suite is very tired with holes in the curtains , cracks in the washbasin,very lumpy sofa and chairs and even though a new boiler has been fitted only tepid hot water was supplying the bath. On a positive note the breakfast is great. I would of normally said something about the room, but the staff were so good it made impossible to complain. After speaking with friends who have stayed at the Walworth in the west wing that would be our future choice. I think the owners are very lucky to have such an amazing team.

"Walworth Castle Hotel"
R3190SFreginap, 23 Juillet 2023

Reception staff was friendly and helpful. The food in the restaurant was excellent. The waitstaff was friendly and helpful as well. The staff made you feel at home. The rooms were large in comparison to some hotels. They were clean kept clean each day.

"Fabulous stay at Walworth Castle Hotel"
Sarah C, 16 Juillet 2023

This trip was to celebrate our 30th Wedding Anniversary. We had a lovely classic room with a four poster, which was surprisingly warm in the older part of the castle. Everything about our stay was wonderful. The staff were welcoming and friendly. There was a family atmosphere, but everything was spot on. We were treated in a special way on our Anniversary. We will return to this Hotel and cannot recommend it highly enough and haven't mentioned the fantastic location too.

"Well worth a visit to Walworth"
GuisboroughJeff, 26 Juin 2023

I was looking to find a venue half way between where we live and the Lake district that was suitable for a family ( 20 of us) get together. After visiting many other places we booked the ballroom at Walworth after meeting and discussing our needs with the Events manager who could not have been more helpful. We were three generations of family,half of whom had travelled from Australia and who were enjoying a brief visit to the Lakes. The youngsters had great fun together on the lawns outside. They also enjoyed the "mystery" tour of the Castle complete with dungeons.The two Knights in shining armour that greet you at reception also went down well. The venue was perfect for us- plenty of space in a light and airy room with direct access to the gardens and a play area. We had pre-ordered our food from the hotel menus - 19 different dishes all excellent and served without a hitch with staff on hand to look after our every need including ongoing drinks requests. This is a friendly and welcoming hotel whose staff are the best.

"You leave feeling like part of the family!"
awatkins2023, 26 Juin 2023

We just had a lovely wedding anniversary at the Walworth Castle Hotel. The staff were delightful and were happy to help make our stay special. The food was lovely and reasonably priced. I special shout out to Ashley who was full of useful information about the food, the local area and the history of the building.

"Perfect Stay "
janepP4317TU, 25 Juin 2023

We stayed at Walworth Castle for our wedding anniversary. Walworth is a special place for us as it's where we stayed on our wedding night and have stayed a few times since. We stayed in the Jenison Suite and it was absolutely amazing, it had a 4 poster bed, jacuzzi bath and just perfect for a special occasion. We ate in the restaurant and the food was beautiful. I big shout out and thank you to a lovely lady Ashley who looked after us all day and night in the restaurant and bar nothing was too much trouble for her and she remembered us from a previous stay. An absolutely perfect stay and we will definitely be back in the future.

"Lovely one night stay"
Daphne292023, 25 Juin 2023

We needed an overnight stay near Darlington and this suited us admirably. There was so much of interest to see in the hotel with its suits of armour, dungeons and leaflet on its history. Far more interesting than being in a standard hotel. Lovely grounds to wander through too and it was so quiet. The beds were a little on the firm side for us but that is a personal preference.

"Fantastic place to stay"
Stburton, 05 Février 2023

Fantastic place to stay. Really friendly staff. Room everything you need . Food lovely evening meal and breakfast. Grounds and views great . The castle itself fabulous so old and lots and lots of history. The staff we're very helpful and even got a tour of the dungeon.

"Afternoon tea"
wa9200, 31 Janvier 2023

We had booked afternoon for my mother in law as a Xmas present. Really enjoyed the food, very wholesome afternoon. An improvement would be, staff need to be in the room more or visit the table. Couple occasions we had to get up out our seats and ask for stuff. Over all, very pleasant! Thank you!

"Beautiful place and made to feel so welcome on a first visit "
clarea907, 30 Janvier 2023

We stayed as a group of 5 friends on our annual weekend away. We actually didn't stay in the hotel but stayed in the lovely castle lodge with its own hot tub. Spotlessly clean, great facilities. We usually go somewhere different every year but plan to come back here. We ate in the hotel on Saturday night and again for Sunday lunch. The restaurant was full and I'm not surprised. The food was excellent, best Sunday lunch I've had in ages. The manager was so nice and gave us a guided tour of the hotel, including the dungeon. He was clearly very proud of the place, and rightly so, it's fascinating and lovely. His wife was so cheery and welcoming too, made us feel so relaxed and at home. For those people who have said the rooms are dated, then perhaps stick with Premier Inns. This is a castle built in the 1100's and the rooms are in keeping with its history. If you can't appreciate that, then it's a shame for you. We loved the place and definitely plan to return to stay in the hotel. It was dreadful to hear that some people have been asked to leave because of their abusive behaviour towards the staff. What on earth is wrong with people? Well done to you all at Walworth and thank you for our lovely welcome.

"Disgusted and disappointed"
andreamY3357OZ, 28 Janvier 2023

I booked this as a Christmas present for my brother and his fiance. I upgraded to a 4 poster room. My brother sent me a picture the sheets were crumpled the four poster was merely a frame. It's was very basic and not at all luxurious as advertised. The room was also very basic with not even a bottle of water.

"Superb Stay and Best Food EVER!"
AlanMetalmanOutdoors, 15 Janvier 2023

We initially intended to stop overnight in the Lake District as a Christmas present for my wife but due to the awful weather, we rebooked somewhere a bit closed (Walworth Castle) and what a great decision that was! The castle was built in the 11th century and is a Grade 1 listed building so not the warmest of places but we were never cold in the time we were there. We booked a 4 Poster castle room which was fantastic but due to a last minute cancellation we were offered the opportunity to upgrade for free, which we jumped at and our upgraded room was even better, what a great start to our overnight stay. After a bath we went downstairs to the very comfortable residence lounge before heading into the eating area for our evening meals and boy what a treat we were in for. Both meals (main and sweet) were superb and a very good portion as well, something I found very refreshing and we both cleaned our plates. We were waited on by two young but excellent people Henry and (I forget the young girls name), who were very friendly, made us feel very welcome and both were very informative. Our bed was super comfortable, so we both had a good night's sleep, despite the castle supposedly being haunted. When we initially checked in we met the wonderful Lisa who was brilliant all night (a real star) and she gave us a tour around the castle dungeons, which you can hire out for an alternative wedding if you so wish. The castle ballroom caters for both traditional and none traditional weddings, a perfect venue for a wedding or just a romantic weekend away in an old castle. The morning breakfast was just as good (and filling) as the pervious nights evening meal and the food there has got to be the best we have ever had anywhere and we go away for an overnight stay once a month every month – we will be back to Walworth Castle again in the future, we loved it there! You can view my ‘full independent' review of Walworth Castle Hotel on my YouTube Channel: Alan METALMAN – Outdoors

"Cold, cold, cold"
Lesley M, 21 Décembre 2022

I have never before felt so cold and uncomfortable during a stay in a hotel in the UK, totally inadequate heating for the weather conditions. We had Sunday lunch two weeks earlier and we had the same experience regarding cold venue. We will now be visiting again.

"Loved it here."
Lorrainecampbell13, 18 Décembre 2022

Where do I start! We only stayed for 1 night before going home to Scotland but the staff ,the castle and the food was all amazing, thanks to the fantastic chef and kitchen staff we can't stop talking about our meal lol, from the evening receptionist with the red hair , the young lad who served us our wine, the mangers wife Ashley and the restaurant supervisor/manager I didn't get his name but had a very festive jumper on to the hk team that we spoke to in the morning and again all the staff we encountered in the morning, all professional and very friendly we spoke a lot to Ashley and the supervisor/ mgr , he indulge me in my love for history and castles and showed us the dungeon room and another room, absolutly loved it here, we will be back in April to stay longer hopefully so we can go and have a walk around the gardens and stay in the castle and do a bit more exploring, the annex building we stayed in was clean but definitely booking a room in the castle for April. We Just loved it here. Thank you and Thank you chef for a fantastic meal!.

"Tribute"
Katie Jo J, 10 Décembre 2022

Stayed here for the night after our daughter bought us but from buyagift. We paid £75 to upgrade and was a little a disappointing if I'm honest. There was a bath only and no shower and the bed was a simple double! The staff, food and night was brilliant. There was a Micheal Buble tribute night on and the managers wife was so lovely and accommodating she arranged for us to join the tribute and it was well worth it. The food was lovely and the breakfast was on point. The service and staff are second to none. I wouldn't bother upgrading though next time x

"Lovely friendly and welcoming service "
charliemouse77, 03 Décembre 2022

Dropped in today for a drink in the lounge. We arrived with our pup and were made very welcome. The general manager was very friendly and went out of his way to make sure we were made welcome, even putting the fire on for us even though we were the only ones present addibg to the lovely atmosphere. All the staff were very nice we encounted, even considering the fact my pup was behaving out of character and been noisy (lucky only us there). We would have stayed longer if not for him playing up like the toddler he is. 'Angela' came over to speak with is and was very reassuring about it which was above and beyond. Saw a lovely afternoon tea pass by us and we are talking of booking next year. (Without the toddler pup) It's the staff and service which make a place which has resulted in my 5 star review. Would recommend

"60th birthday celebration meal"
Helen33andMichael, 01 Décembre 2022

Took family for a celebratory meal to the restaurant,60th birthday for twins!There was a murder mystery evening on in the function room on the same night but the restaurant still accommodated our booking.The meal was beautiful,customer service excellent and none of us had to wait long for food and drink to come to the table.We had brought a birthday cake to be brought out at the end and the staff were fab and so helpful with keeping this a surprise and singing happy birthday and brought us a special knife to cut it and share out.Would definitely recommend the restaurant and will be coming back again

"Lovely stay"
CorrinP, 27 Novembre 2022

The place was beautiful and secluded. The staff are super friendly and go out of their way to accommodate you. Great venue in the summer for outdoor seating. Would love to know if any walks nearby for the winter.

"SECOND VISIT"
PamW386, 03 Novembre 2022

We brought 48 people on our first visit and were so well looked after, that we came again as a couple, and were just as pleased as we were the first time. The evening meal was really very nice, we would go back again,

"Birthday treat"
Dorothy W, 03 Novembre 2022

I have stayed a Best Western hotels in the past and been disappointed on all occasions but not this time. From the warm welcome at reception to our beautiful very large room with a four poster bed and sofa area looking out onto the beautiful grounds of this very old and well kept castle. Our spacious room with ensuite was lovely and quirky. My partner had ordered flowers for my birthday and the hotel ensured they were in our room on arrival. The ground are well kept and thr hotel spotless with lovely fireplaces in the bar and restaurant lit to keep out the cold. Like all places to survive they are cutting back on utilities and heating in room only comes on after 5pm, so room often chilly but we were out most of the day and you can go sit in the lounge where it was very warm. I don't mind this as it would be a shame if they had to close because of the current situation . The food was lovely, well presented and hot, service by Harry was great, lovely young man and Melissa gave us a free tour of the dungeon and rooms that are steeped in history and visitors who never left shall we say lol. They do weddings and other functions including murder mystery nights which we will defo be coming back to do one and stay over again but sadly not until early next year now. If you need it good disabled access and lots of parking. Nice walks in the ground A pub called the Dog 5 mins away in the car but a must is a visit 10 mins drive away the Fox Hole you need to book as busy even on week nights, food is amazing as was the service. Bishop Aukland only a short drive away if you want to walk around shops, showing signs of recession but Masham also not far away and its a lovely village with breweries and quaint shops, Gin shop a must visit as is the brewery tour Biv thank you to all the staff for making my birthday a fabulous one, the birthday card from the totel was a nice touch Wish I could put more pictures on here, loads more to see

"Really lovely night away, would well recommend "
suuperfraan, 02 Novembre 2022

We experienced a fabulous service from all staff members. Our room was wonderful with fantastic views. Our evening meal and breakfast was delicious. Vegan options on the entire menu were impressive and nicely made.

"Amazing value Winter Warmer. "
Martin H, 27 Octobre 2022

We paid £119 for the Winter Warmer offer. This included bed and full English breakfast, a 2 course evening meal and a pre dinner cocktail. The food was great quality and portions were large. The staff were all really friendly and service was excellent. We opted for the cheapest room option, but even this was well equipped and very comfortable.

"Overnight stay"
LyndaJoe, 24 Octobre 2022

Lovely place and grounds , we stayed one night sun 23rd oct, lovely friendly helpful staff , delicious food , lovely spotless clean rooms in the west wing, room 9 ,, we have thoroughly enjoyed our stay , thank you , regards Lynda and Joe Jackson

"Winter Break"
kte192022, 23 Octobre 2022

Lovely setting, pleasant staff, good breakfast. Evening meals—the roast of the day was a bit like a school dinner. Poor. The steak was over cooked. Desserts good. Evening meal the following day - gammon - was very good & again the dessert was good. Room lighting poor, corridors dark & chilly

"Fantastic. From start to finish!"
gemma h, 22 Octobre 2022

Me and my partner have just got back from a 2 night stay here. Honestly from the staff to the food to the actual castle. Absolotely fantastic. We loved it. Food was delicious. Staff were like family. So friendly and nothing was to much for them. We will definitely be returning. A special thanks to Jess...Brenda...kelly, Melissa and Lorraine. What a lovely bunch. They even took us down in to the dungeon etc and explained the history which we loved. Cheers lasses :)

"Amazing Experience for daughter's wedding"
cbean50, 21 Octobre 2022

Our daughter and her fiancé booked Walworth Castle for their wedding about 20 months ago. The experience has been absolutely amazing from the moment it was booked. A huge thank you to Jolene and Melissa and to to all of the staff who are exceptional. Nothing was too much trouble the food and service was exceptional. I cannot speak more highly of the whole experience and would definitely recommend to others

"Afternoon Tea."
608evieb, 17 Octobre 2022

We came to Walworth Castle today for afternoon tea and it was absolutely lovely! We arrived and straight away we're shown to our table, we were served by Melissa and she couldn't have been more lovely! She was attentive and made sure we were ok, filled our tea's up and gave us a box to take anything leftover home. The food was lovely and the staff couldn't have been more helpful! We will definitely be back, as soon as possible!! Thank you again x

"weekend get away"
Siebenstern7, 14 Octobre 2022

I had high expectations based on the photos on the website and the price I was paying. The restaurant and food were lovely, breakfast was ok but not worth the money and the room was disappointing - big and warm but damaged furniture and the bathroom was very dated, which did not add to the character of the lovely castle. We booked a four poste bedroom, and it just wasn't as expected and quite flimsy. The bed was comfortable....

"Underwhelming"
Julie M, 12 Octobre 2022

Limited staff available at this hotel. The rooms are a very strange layout and very cold. Hotel is in desperate need of modernising. Breakfast was shockingly expensive for the choice that you got. Our room came with several spiders, which tells you that this is not very clean!

"Lovely stay"
ATeam09, 27 Septembre 2022

Stayed in Room 19 which has the enormous bay window. Light and airy lovely fresh room with four poster, sitting and dining area and walk in closet. Was everything you could ask for. Bed wasn't the comfiest. Restaurant had a good selection, breakfast was excellent - hot food served at your table. Staff were friendly. Would definitely recommend.

"Business trip Durham"
ian2022714, 25 Septembre 2022

Staff were extremely friendly and careing, breakfast was excellent, very quiet and peaceful location. Room was a little small, but very comfortable. I would definitely stay again. Hotel is in a great location.

"Perfect location for a peaceful break"
dave c, 20 Septembre 2022

Booked two rooms to meet up with family visiting from overseas and the location was perfect. The rooms in the West wing were "cosy" but fine for us and at a competitive rate. Breakfast was good and cooked to order and enjoyed in a relaxed setting. We will be returning as it is such a nice rural location, handy to get out and explore Teesdale and North Yorkshire, though we will look at a larger room next time. Must also say how friendly and helpful the staff were throughout our stay.

"Terrible experience with terrible communication "
Helen B, 19 Septembre 2022

Terrible experience. I booked afternoon tea there with a few friends for my hen party. Despite knowing in advance we were a hen party, when we arrived there we were told there was a wedding on and I couldn't openly celebrate it as my hen do due to their one bride policy . we weren't even allowed to sit in the gardens despite ringing them the day before and them telling us we could. They even rang me on way home to mistakingly allege that we had not paid for some drinks. They had two clear opportunities to tell me before the day they had a wedding on! One member of their staff was rude. I complained to manager who wasn't interested. Ruined my day with their terrible communication skills

"Beautiful castle but not great hotel"
willyb1967, 19 Septembre 2022

Four poster room was nice but basic. No bottled water, coffee machine, limited toiletries. A wedding was taking place which didn't help our experience as lots of banging at night. Food was nice, staff attentive, definitely a three star venue

"Excellent Stay"
Dave C, 16 Septembre 2022

Our second visit to this beautiful castle. We were given a warm welcome by the receptionist who could not do enough for us and was very pleasant and nothing was too much trouble for her. We stayed in room 3, the last one in the annexe, very quite and out of the way, this did not matter as you can access the restaurant through the corridor into the hotel and do not need to go outside. The room was large and had a large Plasma T.V with lots of channels to choose from, T.V and WIFI had perfect reception. The room and bedding was spotlessly clean. The room had a brand new bathroom, which I have to say was very small as there was not much room between the sink and the shower unit, it had a power shower and lots of hot water with lots of fluffy towels. The only point I would make is that this bathroom would not be suitable if you have a disability, which unfortunately I had but I managed to over come the issue. I did not mention that I had a disability so the problem was mine and not the hotel as I feel sure that if I had mentioned it to reception they would have moved us to another room if at all possible, but we were happy where we were. Breakfast and evening meals were cooked to perfection good quality food piping hot, plentiful and the staff were very freindly, sevice was excellent at all times morning and night. Just like to thank all the staff for making our stay a happy one and appreciate everything they did to make our stay a happy one. See you all again.

"Afternoon Tea"
sheilai727, 07 Septembre 2022

We are staying nearby and decided to treat ourselves to Afternoon Tea in the Castle. The reviews were good so we were looking forward to ending our holiday on a high. Sadly it was a bit of a letdown. We were put in a room with no real features and no other guests, not even a view from our table,, not the surroundings we expected from the photos. The only time we saw a member of staff was when the tea was served, with no follow up to ask if more tea was required. The saving grace was the bite sized cakes which were good. All in all not really worth the £40 Maybe we would have had a better experience if the hotel had other guests.

"Daughter and son in law's wedding"
coralmiller1, 04 Septembre 2022

Our daughter and son in law chose the castle two years ago and not one family member or friends were disappointed at all. From start to finish our stay and the beautiful wedding ceremony and wonderful meal was superb. Big thanks to all the staff who made their unforgettable special day

"Wedding"
Michaelmurph, 31 Août 2022

Lovely venue. My room was completely fine in the west wing.although I gathered from other guests the rooms Are a bit of a lottery. Some really happy some really not for what it cost them. So maybe thats something for management to look at. Breakfast was very nice. Staff are friendly and really do try to help. Completely unacceptable that there was no bottled water for sale the morning after the wedding and an uncle that doesn't drink informed me they didn't have any the day before either as he had stayed for 2 nights. When I asked a member of your staff about this I was told they are still waiting for a delivery. Not acceptable and I hold the management to account for this. If your supplier let's you down then find an alternative or use your initiative. Staff made an effort to put glasses of tap water available at the bar after I confronted them about this which was appreciated. I enjoyed my stay but think I've been honest in my review. If your charging +£100 a night then you really have to raise the bar. Its the little things that count.

"Uncomfortable bed and pillows"
Escape738900, 30 Août 2022

Stayed at Walworth castle for my brothers wedding, we stayed one night the price was quite expensive. The room was really small. The only toilet roll was nearly empty on our arrival. Bed was very uncomfortable and the pillows were extremely thin and uncomfortable one of the worst nights sleep we have had in a hotel. The lounge bar ran out of glasses early in the day, staff seemed a little bit disinterested.

"A real country retreat"
UKNorseman, 29 Août 2022

Perfect place to relax and unwind. Set in a large garden. This hotel has history, rooms are large and airy. You need a car to get here; plenty of free parking and friendly staff. The restaurant serves excellent food and the portions are very generous, this goes for dinner and the English breakfast. Reasonable prices considering the decent size meals. Well worth a visit if you are transiting or touring the area

"Excellent"
t24phb, 28 Août 2022

We stayed in a suite for our years anniversary, complimentary stay. Staff are unbelievably friendly. Restaurant is very nice and food is perfect including the breakfast. My only concern and it's being picky, the jacuzzi in our room seemed to leave a yellow stain around the waterline in the bath which was easily cleaned. Not sure what it was but could have maybe been ladies makeup. First world problems I know and like I said it's being picky as it's literally the only thing to be negative

"2nd stay this year"
Sharon I, 21 Août 2022

My husband & I took our grandchildren to stay for 3 nights in a 4 poster room. The hotel is out in the countryside so a drive away from local attractions but this,was fine for us. The granchildren enjoyed the outside play area. The waiting staff at breakfast were ver friendly & patient with the children & the reception staff (bar 1) that we saw were also very friendly & enquired about our day & stay. We were given a tour of the 'dungeon' & again the male member of staff was very friendly. The only negative comment was on the last night when we could hear the TV being played & the guests talking in the room next door. I would definitely recommend this hotel & would return.

"Fascinating"
uchedorcas, 05 Août 2022

I honestly enjoyed my stay with the family.. breakfast wasn't all that.. the environment is so fascinating the kids loved it, my 4 year old little girl didn't want to leave… the history of the hotel is wow I love history I guess I was at the right place…Receptionist stuff was only friendly on the arrival after that the rest is story.. cleaning stuff where very friendly :) If you're a traditional person yes I Recommend

"Great location lovely grounds friendly staff, but you do need a car to get around as the nearest town is about 15 minute"
davidmowbray, 31 Juillet 2022

Just spent two nights at this hotel having bed and breakfast and dining in the restaurant. My room was in the West Wing which is not part of the castle itself but was very clean very functional and comfortable. I dined in the restaurant on both nights. The food served was excellent however the menu did not change on either night. Had I been staying longer I would like to have thought that would've been another menu available. Breakfast each morning is served in the same restaurant and accessed down a passageway which appears to be for the staff to use when serving in the restaurant in the evening. Breakfast was good quality filling there was plenty of choice. However it was a shame that the breakfast staff were busy talking and I had to ask for ketchup and sugar as neither were available on the pots on the table, sadly this was not checked and should've been done so. On my next visit I'm sure this will have been rectified. But reading this review should not put you off going there you must go there. I even got a private tour of the dungeon and the lady was so helpful explaining everything. This hotel trades under the best western group and I generally find these hotels to be extremely good at a high standard.

"Lovely castle on Beautiful grounds"
laduthie, 27 Juillet 2022

We took the opportunity to stay in a castle while on our trip in the U.K. The Walworth Castle did not disappoint The rooms were nice, the bed was comfy, but high off the ground. We stayed in a room with a 4-poster, the view was beautiful and eveything was clean, well-kept and there were plenty of amenities. The restaurant was good and we enjoyed our meal. The staff was very nice but a little slow. The grounds were beautiful and we enjoyed a stroll in the evening after dinner.

"Fantastic stay"
skt712022, 26 Juillet 2022

My 50th birthday pressie from my partner. Couldn't of faulted a thing!!absolutely we shall return. Maybe next year for Appleby we will stay with you again, so June next year we will b returning to stay in our favourite castle again!!

"Great BUT!"
YvonneK483, 22 Juillet 2022

Lovely out of the way setting with fabulous surroundings. Hotel staff very friendly BUT they don't offer cocktails!!! Really strange for a hotel like this. Hopefully they will rectify because it's something to be expected when a break away.

"Our wedding"
Chloeljx5, 22 Juillet 2022

Myself and my partner got married at Walworth castle on 12th July and we would both like to say a huge thank you to all of the fab team here, they went above and beyond to make sure our whole day ran smoothly and were so friendly and welcoming to ourselves and all of our guests. The food provided was exquisite and well catered to suit all guests requirements and Melissa and Jolene helped everything flow well, worked so hard to make our day special, and put our minds at ease throughout the day. The team were fantastic and helped us every step of the way with no job being too difficult no matter the time of day or night, the room/bridal suite was simply beautiful and so clean and well kept. We had the most perfect wedding day and beautiful memories to treasure forever so we wanted to thank each and every member of staff from Walworth for all you do. We couldn't recommend the venue highly enough and their beautiful range of ground made for breathtaking photographs on the big day, simply stunning place inside and out.

"Good place to stay"
Richard B, 19 Juillet 2022

This hotel set in an old castle is a very good place to stay. The location is excellent. The building is interesting. Restaurant is good with friendly service and generous portions. our bedroom was spacious comfortable and well equipped.

"Lovely place and brilliant service!"
FrancescaV950, 12 Juillet 2022

Just spent a night here (11/7/22). Great looking and impressive place. Staff so friendly and efficient - really 11/ 10! Stayed in the Castle itself, so glad as gpt the full "ambience" of the place. Room clean and welcoming, lovely view over the front drive. Evening meal (roast dinner) was superb, couldn't fault. Breakfast equally nice - was great to be offered a change such as porridge with fruit and honey. Beautiful grounds to look around or sit out in..... All on l a great stay, will definitely be back when next in the area. Not cheap- but you absolutely get what you pay for - 11 / 10 all round! PS loved the complimentary bottle of water upon checkout...

"Its a real castle "
MPB186349, 03 Juillet 2022

What a lovely place to stay. Its not often you get to stay in a real castle. The whole place screams character but the staff dont take it for granted with excellent friendly service to back it up. Everything isnt perfect - the floors are a little uneven and the walls arent always straight but its a castle. The rooms are clean and comfortable and tell you some of the history. Breakfast is stunning

"Absolutely superb from arrival to departure, never had better."
1heysham, 02 Juillet 2022

Our first stay with Best Western, although our first date was at Walworth Castle. Hence on my birthday, having moved from the area 22 years ago, Hubby booked a nights stay. From arrival to departure the Staff were superb, room was well equipped, clean and comfortable. For the first time ever, actually given the WiFi password on arrival, it was a superb connection. Nice outside gardens, seating areas, child's play area, (should you need it, well equipped), views of fields/countryside, various birds, animals came during our visit, never seen some of them before. Quite location, a function which ended at 11pm prompt was a bit noisy, as were some people who'd obviously decided to stay over, passing our room. However it didn't spoil our stay, would highly recommend, to any age group, we will stay again. Special thanks to the receptionist on duty 9am Thursday 29th July, who had no problem in taking more photos than we asked for, (sorry, can't remember her name).

"Absolutely awful"
710molly, 20 Juin 2022

An awful room. This was to be a luxury suite, far from it. Cheap 4 poster bed with a mattress that sags in the middle, out of date decor, bathroom sink cracked, carpet loose and bunched up so you trip on it while your walking.

"Amazing wedding venue"
becca93smith, 13 Juin 2022

We have just got married at Walworth Castle and it was absolutely amazing from start to finish, we could not fault the venue, the food, or staff in any way!! You all made our day perfect so thank you very much.

"Breakfast"
neilgA8474GE, 12 Juin 2022

Just like to say our stay was wonderful. Restaurant and staff very professional Breakfast was outstanding Leanne our server was so down to earth, professional and looked after us throughout. Will definitely be returning

"Pre-paid meals are a con - avoid"
Culture65815473955, 10 Juin 2022

The restaurant staff did not know I'd pre-paid for the evening meal. The pre-paid meal is a con and a mis-representation. No where during the booking process does it say that pre-paid means about £21 contribution to the meal. There were no items on the menu that could add up to £21. So you'd either pay-over-the-odds for a £17 meal or pay-more-again for a £25 meal. What's the point of pre-paying for a meal??? I'm still waiting for the the hotel manager to call me and explain, as promised by the check-out receptionist.

"Lovely location and wonderful hotel"
Ian A, 07 Juin 2022

The hotel and the staff are amazing,the location is stunning and the food well so good,breakfast was really good and cooked to how you want it,my only issue was we had a double room and it was a bit small no room to move really.

"Nice stay, friendly staff, Shame we had used buy a gift as feels expensive for the room. "
JoannaK_12, 22 Mai 2022

We stayed here using a buy a gift unfortunately due to some mix up our room had bags in it, think it may to do with a wedding, the manager was very apologetic and quickly offered us a new room, he couldn't have been nicer as I could tell he was very busy with the wedding. And I would like to say that he was very good, Unfortunately I have to say a few things let the room down out bathroom was tired and dated, with mismatch cheap toilet seat, bath panel that was worn, and peeling paint. although the bed had a mattress topper, the mattress is in need of replacement, as is the sofa. This is offered as luxury stay on buy a gift, and although the castle is beautiful, the rooms do not reflect luxury. But like I say the staff were amazing helpful and friendly, the grounds are lovely, and our meal was very good, and the restaurant decor is really nice. Just a shame the price of the buy a gift voucher plus the weekend supplement does feel expensive,

"Fabulous everything was amazing especially the food"
staceyleanne2022, 16 Mai 2022

We said we'd go against just for the evening meal, food was amazing both evening meal and breakfast, rooms very clean and staff very friendly the grounds are beautiful and well maintained. Price was a fair price all in as well.

"Top rate stay"
Ann H, 11 Mai 2022

We treated ourselves to a night in this 12th century castle hotel with lots of original features and lots more besides. We stayed in the annex and the room was small but great for what we needed at a great price. The staff were very friendly and helpful and nothing was too much bother. We had dinner and breakfast there too and the food was delicious. I would definitely recommend a visit.

"Walworth Castle: Keep This Gem To Yourselves!"
Ontarian2022, 06 Mai 2022

A genuine English cadtle country residence set in around 18 acres grounds in open countryside about 15 minutes drive outside Darlington. Imagine any branded motel/hotel you have stayed in before, and then compare this Best Western gem where it will quickly make you feel like you are 'to the manor born'. Walworth Castle is a refreshingly different and reassuringly quiet and comfortable residence complemented by professionally-created and cooked meals to savour and a very attentive staff. Having spent around 12 nights there in the last 6 months or so during our visits from Canada, my partner and I urge you to try the Walworth Castle experience. You won't be disappointed!

"Knights at the Castle"
Di20, 06 Mai 2022

Beautiful location and wonderful building. A really lovely hotel and well worth a visit I stayed in the annexe building and wasn't disappointed. The interior of the hotel is very well put together and the terraces outside perfect for a sunny drink.

"Lovely afternoon tea!"
Laura5004, 29 Avril 2022

We went to Walworth Castle for afternoon tea for my mum's birthday, the food was all lovely and the service was very good too. The dining room was nice and the castle and grounds are lovely. There is a great children's play area too. Would definitely return.

"Average stay"
jacksonpaul22, 29 Avril 2022

Pleasant stay in lovely surroundings. Staff friendly and helpful. Stayed in west wing double room which was clean with bath and overhead shower. Average room but comfortable bed. Few issues with tv (freezing) and faulty towel radiator but did not report due to one night stay. On BBD deal which we thought was all inclusive but on check out given a bill and told evening meal was an allowance towards your meal and different needed to be payed. Food tasty and well presented but our stay spoilt due to no cooked breakfast order being taken by staff so ended up waiting 45 minutes to be served. Would probably stay again but upgrade to better room in castle and not stay in wing

"Read the small print"
Susan N, 28 Avril 2022

Somewhat disappointed with my stay. I booked a suite but failed to read the small print, you only get a large room. The carpets are tired throughout and need replacing. Don't bother filling in the online check in form to ‘save time' I did so but was presented with another one to complete on arrival. Also check your bill on departure. I prepaid for dinner, mentioned this in the restaurant but was billed again. The food on offer is basically ‘pub grub'. Portions are generous but avoid the Yorkshire pudding. Finally take your own loo rolls, never experienced anything so fragile!

"Spring time stay in Walworth castle"
StephenRadford001, 22 Avril 2022

Very enjoyable. Excellent evening meal and breakfast. We were on a special deal which offered great value for money. Liked our room which offered great views of the country side. Would we stay a again? Definitely!

"Fantastic break"
hotels2g, 20 Avril 2022

We had a lovely overnight stay in one of the castle rooms, with the added bonus of a four poster bed which felt very luxurious. All of the staff were fantastic and they went above and beyond to ensure that we had a lovely stay. The food quality and value for money for both the 2 course dinner and breakfast was excellent. Excellent standard of vegetarian breakfast offered. The views from our bedroom were stunning. Lovely little touches like fresh milk that you could request for having coffee in your room and also a bottle of water to take with you when you leave for your journey home were well received. I would thoroughly recommend this hotel.

"An honest review"
Theresa F, 20 Avril 2022

Stayed for an overnight spring special at Easter. If special means waiting for food. New staff more interested in their own conversation than finding out where you meal is. A laughing apology and then losing the order again and again, See husband's review. Failure to provide goods offered. No mention on booking or checking in of pre-authorising card for payment to room bill, resulting in card not authorised and being chased around the hotel for payment EVERY TIME we ordered a drink from the only bar open. The problems were mentioned to the Manager (who had chased us for card payment when ordering drinks!) He offered us "a better rate with him directly when we book again" As if!-

"Shambolic!"
490kevf, 19 Avril 2022

This castle needs a Knight in shining armour to sort out poor staffing issues! Waited an hour for starters during evening meal service. Order got lost....then had to repeat our food order twice....and waited and waited again! If card is not pre- authorised for payment be prepared to be chased around the hotel every time you order a drink....from the only bar open ...other bars closed! Do check you get all you pay for ...still waiting for chocolate coated strawberries which should have accompanied Prosecco at evening meal and may have supressed our hunger whilst waiting for our starters!

"Nice little castle"
385montserratc, 18 Avril 2022

Very good accommodation, clean, quiet (except if you coincide with a wedding, worth asking when booking),friendly staff fabulous food. If anything could be changed is the quality of the coffee and the fact that it could be better to have a breakfast buffet with hot and cold choices.

"Birthday weekend"
shonathomas26, 15 Avril 2022

Very lovely hotel. Our room was very large and clean. It was a surprise weekend for my boyfriends birthday and the hotel had put a birthday card in our room, which was a nice touch. Breakfast was very nice also.

"Beautiful food, service and surroundings!!"
emage77, 04 Avril 2022

Booked here for Mothers Day lunch. We were welcomed with a glass of Bucks Fizz and warm and friendly smile. My mum has trouble walking, so we were taken a different way into restaurant to avoid the steep steps, and every member of staff made us feel welcome as we went in. The food was brought out promptly and was absolutely beautiful. The roast beef dinner was pipping hot and perfectly cooked and very reasonably priced for a 3 course meal and the sticky toffee pudding was to die for. Everything was perfect from the staff to the surroundings. Definitely will be back for food and would recommend to others. Thank you all for making it a great Mothers Day for all the mums who visited you that Sunday.

"Simply amazing"
Chris S, 02 Avril 2022

Where do we begin. From the very second we drove to the grounds we we stunned and it just got better and better. We were shown to our suite which was stunning but we were the offered the opportunity to view some others and we decided to splash out on the bridal suite. Wow just wow it was stunning from the four poster bed to the jacuzzi bath to the ceiling and chandelier in the sitting room it was all just amazing. Everything was incredibly spotless and the food was delicious, hot and plentiful. The staff could not be faulted each and everyone we encountered from the domestic staff or "the cavalry" to the General Manager were exceptional and offered probably the best service we have ever encountered. Thank you all so very much for making my birthday such a special occasion you even managed somehow to rustle up a couple of inches of snow for me to wake up to. This really is the place to go to, to be spoilt and to be made to feel special and very much welcome.

"A great breakaway hotel"
Gabrielle R, 30 Mars 2022

We booked the Walworth Castle Hotel for our Wedding Anniversary and stayed in the beautiful Ayscough Suite with four poster bed. If I had one criticism it would be the mattress which wasn't very comfortable but it was a small price to pay. I felt a little like the Princess on the Pea. Notwithstanding the food was great for both breakfast and dinner, the staff couldn't do enough for you and all in all it was a great experience. There was a wedding on Saturday but the noise was not noticeable in our room. A lovely touch was the bottle of Prosecco upon arrival for our Wedding Anniversary . The hotel is surrounded by beautiful country side and you definitely need a car to get out and about. We will definitely return to this beautiful hotel.

"Great place, great stay!"
Karen G, 27 Mars 2022

Stayed overnight on 25/03/22 to celebrate our Wedding Anniversary, taking advantage of the Step into Springtime one night package. Super deal and great, friendly staff, from the youngest members of the team to the most experienced. Shout outs to Joleen on Events and to the Restaurant Manager (sorry, forget his name) who superbly dealt with a very difficult customer during evening service. Food was excellent, both the evening meal and breakfast. Hotel is spotlessly clean with great outdoor space. Have already booked to return!

"Great place, great stay!"
C9307MObarryg, 26 Mars 2022

Stayed overnight on 25/03/22 to celebrate our wedding anniversary, taking advantage of the Step into Springtime package. Super deal and great, friendly staff, from the youngest members of the team to the most experienced. Shout outs to Joleen on Events and to the Restaurant Manager (sorry, forgot his name) who superbly dealt with a very difficult customer during evening service. Food was excellent, both evening meal and breakfast, and hotel spotlessly clean. Have already booked to return!

"Wonderful night in the castle!"
melanie G, 25 Mars 2022

We were walk-ins… exceptional service… could not have been friendlier it more accommodating. The castle is amazing! Built in 1189. An unforgettable experience! Highly recommend! Beautiful rooms.. lots of space!

"Great"
Louise0705, 15 Mars 2022

Stayed at the castle for one night with my friend we both loved it. Staff are friendly and helpful specially Lisa (red hair) she told us some history and took us around and to the dungeon what an experience. Rooms are very clean and have tea/coffee facilities. Hairdryer TV towels condiments. Lovely and warm which I didn't really expect with it been an old castle

"Super team, beautiful place and an amazing chef!"
Ethel H, 06 Mars 2022

Stayed for 2 nights. The annexe has thin walls so you might want to choose a castle room, but apart from that we really enjoyed our stay. An evening meal is a must, we had delicious mushroom starter followed by beef stew and dumplings and a sticky toffee pudding. The team running the hotel were warm and friendly and the room was very clean and fresh. The Castle is set in well kept beautiful countryside.

"Castle in the country"
K1291KKpaulinew, 06 Mars 2022

Booked overnight for husband's birthday. The 12th century castle is externally impressive and in lovely surroundings. We found the staff extremely friendly and always willing to help to improve our stay. We stayed in a superior king bedroom with a four poster bed and this meant having to use steps to get into bed - very high and I'm only 5ft 3ins tall! Restaurant is more bar environment than a formal dining room but lovely evening meal and great breakfast

"Afternoon Tea"
Christine M, 04 Mars 2022

We had a voucher for the Grand Afternoon Tea. Booking was easy, service was excellent. They'd noted I'd asked for no mayonnaise on sandwiches when booking and reconfirmed this with us on arrival. The room was very pleasant. They boxed up our leftovers to enjoy at home. Cakes were light and tasty, scones warm and the homemade sausage roll warm and tasty.

"Good and bad points."
AerialEngland, 20 Février 2022

So let's get the good out the way first. The staff , especially the women in the morning ( Monday ) the lady at breakfast was the friendliest I've found in a long while. So kind and nice mannered , the girl on reception was also super friendly and helpful . Now the bad , dinner , so on Sunday evening I had limited choice being vegan as is the norm at many best westerns but what I could choose from I selected a Thai green curry. Sunday was also roast dinner day , and in my Thai green curry I had Brussels and carrots. I get profit margins and food wastage scares walworth but I've also been to Thailand and I don't think they know what a Brussel sprout is. I was annoyed and if it wasn't for the two ladies this would have scored less stars.

"Uncomfortable bed"
mandydixon153, 20 Février 2022

Room was dated and bed was uncomfortable. The TV was unwatchable from the bed as we stayed in a four poster bed and the bed post blocked the view. Staff are lovely though and the food was really nice (dinner and breakfast).

"Lovely welcoming stay"
Laura B, 20 Février 2022

We were lucky to win a Facebook competition for the winter warmer stay and we can highly reccomend it! We were welcomed by Jess who couldn't have been anymore helpful if she tried. We stayed in double castle room 27 which was small but perfectly formed and spotlessly clean. The evening meal was great and the breakfast the next morning was delicious. We will be back and will recommend the offer and hotel to our friends and family. Thank you!

"Great overnight stay"
lynnemcv, 06 Février 2022

We stayed for one night over the weekend. Staff on arrival were very welcoming and helpful. We stayed in a suite in which had everything we needed and we had a comfortable nights sleep. We booked afternoon tea, had dinner in the evening and breakfast the following day all of which were served well and extremely tasty, especially the breakfast, best we've had. It is a lovely hotel to spend some time and all the staff are excellent, friendly, helpful and efficient. Would definitely love to stay again. Thanks to all

"Walworth Castle - Best Western Hotel"
Neville_42, 02 Février 2022

Stayed there for several nights recently and found the staff exceptionally helpful and friendly. The evening menu had a good selection of high quality food which was plentiful and well presented. Breakfast was equally delicious. The castle was built in 1189 but internally is modern and comfortable.

"Suite"
BLWilson79, 31 Janvier 2022

The room was lovely, the only problem I had was the bathroom. It was an amazing size, the bath was to small with no separate shower! The water pressure was to low on the shower. The food was OK but the menu was very limited! The staff where super nice and helpful.

"Christmas gift for husband"
Sharon I, 29 Janvier 2022

A succinct review is all that's really needed here. I booked us into Walworth Castle hotel staying in a four poster suite as a Christmas gift for my husband. The friendly & helpful staff definitely help make this place from queries regarding booking through to checking out. Food was very good, well prepared with good portion sizes. Room was very spacious & comfortable. Hotel had a relaxed atmosphere & lounge area was very comfortable. In all, a real castle stay experience which should be added to a bucket list of places to stay. Thank you to all the staff who made us feel at home. We will definitely return.

"Perfect family get together"
Bridie S, 27 Janvier 2022

Had a lovely overnight stay with family, aged 5 months to 61 years, and everyone had a great time. The staff at the hotel were incredibly attentive and friendly which enhanced the experience. The rooms were beautifully presented, comfy and clean, as were the restaurant and lounge and the food was good. Would love to return

"Relaxing Stay"
Lavenderway, 23 Janvier 2022

We were a group of four ladies away for the night for relaxing stay and a giggle. Perfect venue to get away for this. The rooms were clean and comfortable, the food for dinner and breakfast was excellent and the staff friendly and helpful. Special mention to Mary on reception, Jess on reception and breakfast restaurant and Jamie our attentive waiter for dinner and breakfast . Thank you we made some lovely memories during our visit.

"Afternoon Tea"
F7604HNjeanm, 19 Janvier 2022

Visited for afternoon tea. Whole experience was lovely. Staff very friendly and made us feel extremely welcome especially the waiter. Nothing too much trouble. Scones light and tasty as were the dainty cakes and sandwiches. Finished with a glass of prosecco. Will definitely return.

"Amazing staff"
paulh83, 14 Janvier 2022

Absolutely amazing time yet again. From the moment you walk in to the minute you leave the staff are fantastic so friendly and nothing is a bother. Walworth castle staff 10/10. We had an evening meal which was beautiful and so tasty 10/10. The breakfast again was lovely 10/10 ( castle breakfast) All in all fantastic time away. Will definitely return.

"An utterly amazing day!"
CBrook92, 04 Janvier 2022

We were married at Walworth Castle in October 2021. It was our second attempt at a wedding, following the closure of the previous venue due to the COVID-19 pandemic. The wedding and events team could not have been more accommodating. Jess was hugely supportive throughout the planning process, helpfully providing any information we required. Our pre meeting with Jolene the week before put our nerves at ease and gave us a run down of the plan of the day. The evening before the event the restaurant staff were amazing in supporting a family get together for 20+ people. The duty manager ( Unzel) was especially helpful, even moving tables around in cardinals court when we were undertaking some last minute preparation. On the day of, Jolene was a godsend. She had the full day running like clockwork. I can't express enough how thankful we were to have her as master of ceremonies. We booked the King James Suite for the evening before (technically for free as part of the bridal package, including a nice afternoon tea) and evening after the wedding. The room was huge and absolutely beautiful! The staff kindly brought breakfast up to my room the morning of. Overall it was an amazing day and I am so glad we married at Walworth Castle.

"A Castle, Not Just a Hotel!"
FirstFatFerret, 23 Décembre 2021

There are hotels one might be obliged to stay at by one's itinerary, and there are hotels one might choose because of a historic experience complemented by truly excellent staff. Walworth Castle is of the latter type and quite literally a world away from your regular chain hotel/motel. It is a perfect location for functions such as weddings, theme nights (murder mysteries and James Bond theme nights occured during our stay) or for a simple, romantic, get-away-from-it-all weekend. Before returning home to Canada, we have already booked our next stay at Walworth Castle for the spring of 2022 when we return to the UK for a family wedding......and we are already looking forward to our next visit to the Castle where the staff genuinely make their guests feel like they have arrived home.

"It was fine."
casrussell, 22 Décembre 2021

The staff, the building and value for money allow this review to be four stars. We visited just before Christmas. And it was just fine. A pleasant stay. For what we paid it was value for money. Room was a four poster, a little tired, but fine. Lovely sweet touch with petals on the bed and a hand written card. Food was overall tasty. And the staff were lovely! Castle, it's history and the location was fab! A few recommendations would go to the hotel management: A beautiful historical restaurant for our evening meal, a lovely atmosphere spoilt by a tv showing Emmerdale and Coronation Street, subtitles on but also the sound!!! Hearing the opening and closing theme tunes whilst eating what was meant to a romantic meal, was amusing at first but also disappointing and did not suit the setting we were in, it cheapened the experience. The volume off and nice music in background would've been perfect. It does sound like a stupid complaint but really, such an easy thing to change that'd make a big difference (I did ask, nothing happened). Ironically the next morning, for breakfast which was served in the same amazing place, the tv was on again, this time gmtv, but there was also Christmas music coming from a speaker. Sitting directly under the tv, I asked for the tv to be off. Thankfully it was. It was lovely. Finally, we had booked a winter warmer deal. When we sat down for our evening meal we were presented with a winter warmer set menu- main and dessert. We had no idea of this menu and had been looking forward to a starter and main from the menu that is on the website, in our room and outside the hotel's front door. I asked three times if we had to have this menu. To be told yes. Finally I told the lovely young waitress that we were prepared to pay extra, did not want a dessert (or a winter warmer burger) and could this please happen. She came back to say that her manager had agreed this was ok. We were prepared to spend more money but we're initially not allowed. In other hotels we've stayed at it is common practice to give a set amount to be spent within a deal price. Give the set menu a certain price and if guests wish to go off menu they can. I was surprised that this wasn't used, at it gives the hotel more opportunity to make revenue. (I'd also add that the £9 glass of white wine served to me when we first arrived was not chilled and not a quality wine you expect for £9! Staff were lovely and I didn't want to upset by making an issue at that point. It was fine. ) Overall, a nice stay! Thank you to the staff and the Castle itself for making it so!

"Good value for money"
TheAldertons, 07 Décembre 2021

Just fine for a short stay. Food menu seemed usual but we quite liked that and the food was excellent both in terms of quality and quantity. We knew that the hotel was situated in the countryside so location was not a problem for us.

"Outstanding value for money, amazing staff!"
rdslight, 05 Décembre 2021

We booked Walworth to get away for our 10th wedding anniversary. The deal included two meals a day and the value for money is quite something. The staff are incredible, even when not on the menu the Chef knocked up pancakes for the kids. Nothing was too much trouble. The building is stunning, some aspects of the interior are a little dated however that is a very minor quibble. The three star rating is a little misleading as from a guest perspective it's an easy four. Go on, book a ‘winter warmer' deal, you won't regret it!

"Fantastic Stay"
gailgI7445HU, 17 Novembre 2021

When we arrived at our room which had an overpowering smell of bleach. We thought it might go within a short period but after considering we thought we should report it. The staff was outstanding. We were given an upgrade to the main castle and a fabulous room. They didn't question our reaction which we found to be a breath of fresh air, unlike the room. The food in the restaurant was extremely well cooked and delicious. Breakfast was equally good with great quality products. If back in the area we will certainly book again.

"Fantastic Anniversary weekend"
Misterg777, 15 Novembre 2021

Fabulous property, with staff that genuinely care about the guests - a rarity these days if corporate hotels. Staff left a card & rose petals on our bed for arrival for our anniversary weekend. Great location. Excellent food. Highly recommended.

"living out a dream"
debbyian, 14 Novembre 2021

i have always wanted to live like a princess in a castle so my hubby surprised me with a night here and what can i say because i have mobility problems we requested a ground floor room which they gave us. The room had everything we needed and was very clean. We booked a table in the restaurant for the 4 of us , the food was wonderful i couldn't fault it. THe staff were very friendly and helpful. And breakfast was just as good

"Unlikely to return unfortunately"
Graham H, 13 Novembre 2021

Reception and building fine but beyond that very average. Dated room. 80s decor. Impossible to turn off the radiator due to exposed pipe, therefore poor quality sleep. Bathroom freezing and mirror impractical. Breakfast very poor. Was served a sausage that was chewy. Obviously reheated from the previous day and very badly microwaved. And one mushroom. Yes, one.

"Winter warmer deal"
avrilpearson, 09 Novembre 2021

Winter warm deal fabulous value for money food was fabulous , staff was lovely castle was great and good to read the history on it , definitely come back on another deal well worth it , would love to do a murder mystery night , with a night stay over

"Another Excellent Stay"
JandMGra, 04 Novembre 2021

Just returned from our 4th 2 night stay in last 6 months. Place full of character. Excellent proper steak pie, not a stew and crust as served at other places. Staff are welcoming and friendly. Already booked another stay for December

"Exterior looks offer much but interior a let down. "
443alanp, 31 Octobre 2021

Offers so much from the outside but letdown inside. We stayed here around 10 years ago and had memories of it being nice but room was a real letdown this time. Depressing dowdy and gloomy. Sort of room you don't want to stay in unless it's to sleep. Smelt of frying as above the kitchen and fans were audible over the TV. Luckily switch off overnight but on again for breakfast service. No pictures or wall mirror. Exposed Ariel cable tacked to wall. Dingy bed side lights or full on ceiling light, no standard lamp etc More like a premier Inn or dormitory. Very clean and neat though and although bathroom layout was odd it was clean and good shower. Restaurant was more pub grub so don't expect fine dining but food was nice and service friendly and efficient. Nice ambiance in the restaurant. Living flame gas fire in the bar just tacky. Why not a real log one. It's a castle for goodness sake!

"mid week break"
Lynne J, 30 Octobre 2021

Walworth Castle is a beautiful hotel, set in great surroundings, loads of history very atmospheric, the staff are great and couldn't do enough to help us enjoy our stay. The food was and fantastic very tasty and presented well

"Winter Warm Deal"
shaunwesty, 30 Octobre 2021

Had a one night stay on the winter warm package. Was fantastic value for money. Upgraded to the better room which had a four poster bed and nicely furnished. Deal included a 2 course meal and breakfast. Service in the bar/bistro was flat with some confusion around the package we were on. If we hadn't have made them aware we were on the winter warm package we could have ended up ordering from the full price menu as this is what was laid out on the table. Food from the set menu was ok and breakfast the following morning filled a hole. Would definitely consider staying again.

"Disappointing"
Y9300ODgavinb, 26 Octobre 2021

Made a booking from the Walworth Castle Website, which does not mention it is part of the Best Western chain, nor that it has a 3 start rating. That website sets a very different expectation to the experience. Booked Dinner, Bed and Breakfast, about £320, so reassuringly expensive for a single night with the plan being to propose to my partner. We arrived and were ignored by the receptionist who was on a call then took another call. Couldn't check in until 3pm, but weren't offered to check if our room was ready - the Bridal Suite. There was a wedding in full swing so couldn't get to the bar for a drink and no seating area available. Got into our room and found it very underwhelming. Decor tired and tatty. Mattress didn't fit the bed, it was too short, so the pillows disappeared between the headboard and the mattress. No shower in the bathroom. Drinks from the bar not well served, had to ask for ice in the G&T and no lemon or lime. Dinner likewise sub standard, starters, 1 x Lamb and 1 x Halloumi were like something from Iceland and heated up. Rump steak to grisslty and tasteless, although it was cooked well. After dinner Brandy served in a tall glass, and when asked for a Brandy glass were told that they didn't have any. Nowhere to sit and have a drink after dinner, so had to return to our room. Needless to say, didn't make a proposal there.............. Breakfast was great I was guilty of not complaining throughout the stay, as I felt that could only make our experience worse and could do nothing to rectify If you are after a 3 star experience near Darlington, and can get a deal for £50, then maybe this is the place for you P.S> The duty manager was a star and did everything she could, including sending us away with 2 small bottles of Prosecco and flutes for a plan B proposal at a local waterfall

"Wedding"
Tourist596234, 25 Octobre 2021

Amazing stay , fantastic staff who couldn't do enough for you .Helped make my daughters wedding an amazing day.The food was all fresh and pipping hot .A first class wedding value that doesn't cost the earth

"Brilliant Castle"
sunderlandfamily2016, 23 Octobre 2021

Brilliant stay in Walworth Castle, lots of history and haunted too. Staff were fantastic, especially Jolene who gave me a personal tour of the dungeon and told me the history and the ghost story. Jamie the barman was great and Jess on reception too. Massive room in the Walworth Suite in the oldest tower part of the castle where the ghost roams, which freaked my wife out a bit, but I loved it. Suits of armour, coats of arms and great to stay in a castle for the first time. Good food and Guinness too. A fantastic night away.

"Must Visit"
larkmans22, 20 Octobre 2021

we had 3 nights here absolutely loved it . breakfast you help yourself to cereal and toast and the waitresses take you orders for cooked foods all delicious. evening meals were also very good. room clean slightly dated but very comfortable. we stayed in Walworth Suite it was massive but lovely. the staff are outstanding all very friendly and helpful. we will visit again

"Best night"
mattcP2720DK, 14 Octobre 2021

We had an amazing night and the receptionist Vicki made our stay Bloody marvellous! What a wonderful day/night and Vicki made my stay fabulous! Friendly, fabulous and canny! Great venue, good food! And we had a wonderful drag act provided by tiny Middlesbrough! Great night xxx

"Wedding anniversary"
_hazel_wilkinson, 13 Octobre 2021

Very nice hotel, a car is needed as the location is very remote. Clean and comfortable and very nice food. The staff are very friendly and helpful . The grounds are nice with outdoor seating if rthe weather is nice.

"Charming rural venue with character Excellent food spacious room. Lovely friendly helpful staff"
Freedom10708671413, 13 Octobre 2021

Stayed here as part of a group tour. Room was large and charming. A lift would be nice but not possible in such an old building. Staff were happy to take suitcases upstairs. Food was excellent with plenty of choice and well served

"Lovely hotel, stunning outside but room in need of of tlc"
41bwr, 28 Septembre 2021

Gorgeous hotel. Huge sign at entrance about being respectful to staff and miserable receptionist were a bit off putting on arrival. Unique room but in need of tlc. Not quite bridal suite material especially given the cost of the room. Needs a face lift. Lovely breakfast. Gorgeous grounds. Staff on check out lovely Would stay again if price was right or rooms had been updated as building itself is beautiful and in a lovely location.

"Wonderful wedding but room wasn't great"
kimbo87, 27 Septembre 2021

Room we had booked for 2 nights was tiny! No wardrobe to hang my bridesmaid dress and a smell whenever the toilet was flushed. Cobwebs thick with dust hanging from ceiling and curtains which spoilt what was an amazing wedding with good service and food. Wouldn't want to stay in those rooms again unfortunately.

"Winter warmer"
NorthStar396581, 26 Septembre 2021

We staid here for the winter warmer deal which is outstanding for the price we paid, we had a lovely room, breakfast, 2 course meal and a cocktail at a bargain price. Hotel is so peiceful and tranquil

"Staff who go above and beyond to ensure your visit is remembered "
O8185IYdavidt, 21 Septembre 2021

I'm not usually one to write reviews but in this case I felt I had to as had a lovely afternoon here with my partner and her mum. The castle is in a lovely setting on the outskirts of Darlington and is a great place for photo opportunities as it really is a beautiful place with lots of character. We visited for afternoon tea, (which was delicious), but what has prompted me to write this review is the staff who work at the castle. They are an absolute credit to the hotel and a particular mention must go to the lady, (unfortunately I didn't get her name!), who served us afternoon tea and also gave us a tour of the dungeon and a number of other rooms in the castle. Both myself and my partner came away with a promise to stay for the night in the near future and this was solely down to the service received from the outstanding staff.

"Wonderful in every way."
bazil61, 21 Septembre 2021

This place is absolutely beautiful. Our room, the Hansards suite is just superb. Wonderfully appointed and super clean. The food is excellent and really plentiful, we couldn't finish it. The staff are so nice and while some of them are obviously new and training they did a great job and we all have to start somewhere. Please don't listen to the negative comments. We were very nearly put off by them and we are so glad that we weren't. In all this is a lovely castle hotel, in a lovely setting with beautiful rooms and friendly staff. We will definitely be back, no doubt whatsoever. One of the nicest planes we've stayed.

"Could be better - nearly two stars if not for the staff"
Barry H, 15 Septembre 2021

Firstly I would say that initial impressions are very favourable. Nice, imposing castle style building with gardens. Reception desk was also polite and jolly as we were checked in. However, upon reaching our room on the west wing we were very disappointed. Tiny room, very tired and in need of attention in the bathroom. It also proved to have little sound insulation as we found out when our neighbours arrived next door. Much too expensive for £170 per night. Dinner was reasonably good. We shared 6 tapas dishes and enjoyed them. Breakfast was simple; the cooked food fine. Both dinner and breakfast were well served by the staff. I suspect as a wedding venue there is a captive audience for rooms here. If you are just passing and looking for overnight accommodation I would be tempted to drive by next time and get a better room elsewhere for significantly less money.

"Wedding"
lisacorfield, 12 Septembre 2021

Me and my husband got married here on Saturday 4th September 2021. The whole day was perfect and we highly recommend Walworth castle. The staff are amazing, gorgeous food and amazing grounds. Jess the events manager was absolutely brilliant helping us plan our wedding and nothing was a trouble. We will definitely be back. Thank you!

"Such a huge disappointment"
beckypinnell, 11 Septembre 2021

What a beautiful castle but the rooms were such a huge disappointment The bed was so old we didn't sleep at all during our stay,rooms were so hot,amenities were not working properly or not at all Such a huge disappointment and unfortunately we won't return

"Walworth Castle Hotel"
bmitchell269, 10 Septembre 2021

Thoroughly enjoyed our two night stay. The hotel staff are doing a great job during hard times. Our room was a little small but comfortable. Great ambiance that reflects the age of the building. The Castle breakfast really does set you up for the day.

"Lovely place, lovely staff"
Lovesdales, 09 Septembre 2021

We received an unrequested upgrade on arrival to a fabulous suite. The staff were friendly and helpful despite a number being very new in post and still in training. Credit especially to Melissa (hope I've got the name right!) who gave us an enthusiastic personal tour of the dungeon after breakfast! Nice to see staff who are happy. The grounds were super and the food good. Would have liked some wifi availability, even if only in one of the communal rooms. In these covid times we would have liked a bit more encouragement for guests to wear masks when moving around and the shield at Reception to stay up to make the point.

"Helpful staff. Room in annexe v noisy and a bit 'worn'. Good bathroom. Good breakfast"
John M, 30 Août 2021

Lovely setting. Impressive grounds. We had upper room in annexe. Bathroom well appointed and v good shower. Bedroom rather 'tired', but comfortable beds. Main problem was very thin walls and very noisy self closing room fire doors, such that room seemed to shudder if anyone nearby used their door.It felt as if we were in the next door guest room and unfortunately their noise: group speaker phone calls, conversations and Tv until 1am made for poor sleep quality. I suspect the annexe was built when sound insulation was not prioritised, but perhaps main building bedrooms are better.

"Unsatisfactory visit"
nehnehneh, 22 Août 2021

Staying at the Walworth Hotel darlington. I have to say it has been a somewhat poor and tacky overnight stay here. Booked the suite in the turret, and it's so basic and of a very poor standard, 1. Cobwebs 2. Tv doesn't work 3. Bent nail stuck out of the architrave 4. Main door lock, doesn't fit into frame 5. Very basic room furniture 6. Four poster bed looks like , b&q seconds. For dinner I had the Beef and ale pie at approximately £17 Dried Beef Carrots and courgettes, dried out and unseasoned, Gravy was reasonably good Overall I think the kitchen staff didn't really care. I did find a positive, the young members of the staff always had a smile. To conclude, certainly not worth another visit , asking way to much money for its low standards.

"Enjoyable stay"
paulbrew990, 16 Août 2021

Excellent stay at hotel would recommend it highly, friendly staff warm welcome, surrounding area is stunning, history of the castle is a interesting read, the room was spacious and very quiet from others

"Well below expectations"
354DavidW354, 16 Août 2021

Looking for a classy hotel for one night, finding a review on TA that said this hotel could easily be 5*. I don't think so. Room was small and musty which for £170 was unacceptable.(I understand that rooms are being refurbished, but we were unlucky) The staff are all welcoming and helpful, but let down by the product.

"Great stay"
Lucy E, 15 Août 2021

From the minute we walked through the door we experienced great customer service, fantastic food, relaxing and luxurious accommodation and will definitely be going back! The food portions were sizeable and great choice of options all cooked to a high standard. The staff were superb and attentive to our needs. We had a slight issue with our room and it was sorted efficiently within 20 minutes of the call being put in.

"Disappointed"
R1250NNmarkm, 15 Août 2021

The main problem for the hotel is arriving at the gates you think it's going to be great. 12th century in part with many later aditions,it looks like a top class country hotel. Our visit was for 1 night - drop our bags return late and leave so we'd booked cheap rooms. Upon entering rooms 1 and 2 of the west wing we were hit by that awful smell of damp,it really gets up your nose and if asthmatic like my wife is an issue,knowing they're full and bearing in mind the length of our stay we decided to just not make a fuss. Television coverage for the whole area has been affected by an outage but tv in room 1 was dead anyway. Breakfast disappointing,even budget hotels can offer some sort of continental style offering,here sadly it was the full english or little else.Basic coffee and tea no espresso.Budget ingredients throughout,wife had to change seat as was sitting on cereal from previous day. Why the generous 3 stars? Its rated 3 star....tragic really for a place that could do so much more but staff were all polite and friendly,surroundings are nice,spotlessly clean bedrooms they just appear to be grossly underfunded.

"Just fantastic!"
johnlL3749HE, 03 Août 2021

Visited Walworth for the first time ever and it has to be said, what a nice place in a lovely location, delicious food and great service too, nothing was too much trouble. Had a 2 course evening meal, I chose the steak and ale pie with fresh veg and chips and gravy, followed by an equally delicious Turkish delight with chocolate shavings and ice cream. Total bill was about £27 ,including a couple of soft drinks, fantastic value for the quality and general overall experience. Will definitely be back next time I'm in the area.

"Beautiful hotel and great staff"
Rosesprite M, 03 Août 2021

Wonderful hotel, very helpful friendly staff but the castle is not very disabled friendly. Needed a lot of help getting to the restaurant and my room on a mobility scooter. A simple ramp in the lounge would sort this out. The staff were wonderful though and served my meals in the lounge. With the ramp it would have been 5 stars all the way.

"Could easily be upgraded to a 5 * hotel"
john28London, 02 Août 2021

The best thing about this hotel is the friendliness of the staff. Then the exterior and setting itself. But Best Western need to spend some money on it. The decor is dismal and tired. The sitting room has a huge tax dominating it and all joy dies within you as you enter. Not a place to relax in. The cooked breakfast was generous and excellent. Very slow service one morning when they seemed short staffed. No ice to the room as they positively only want you to drink in their bar. No wifi and it seemed no urgency to fix it. This truly historic building needs some love.

"Beautiful Castle"
jamieandalison, 27 Juillet 2021

Walworth Castle is the place to stay, staff are so friendly and can't do enough for you . Beautiful grounds and the castle itself is stunning. Breakfast is lovely and lots of choice too. I wouldn't stay anywhere else

"Afternoon Tea"
Joan P, 26 Juillet 2021

From the initial enquiry to the event itself the staff were very friendly , kind , attentive and professional. Nothing was too much for them. We hired the ballroom for Afternoon Tea for 20 of us. It was delicious with plenty of choice and as much tea/coffee we could drink. We has a very enjoyable afternoon.

"Birthday Treat"
harleydoha, 23 Juillet 2021

Went here to celebrate a 50th anniversary. We had five rooms for all the family. Only bad point was the size of the double room in the West Wing. The staff are extremely friendly and professional. The evening meals was excellent and at a reasonable price.

"Very welcoming, and a great place to relax"
andyjoneszz, 22 Juillet 2021

From the lady who checked us in (and sorted out the fact that booking.com had charged for breakfast but not booked it with the hotel), to the bar/table/domestic staff, the welcome was delightful, and really made the stay. We'd only taken one of the least expensive double rooms, so as expected not in a 12th century bit, but it was comfortable and had a pleasant outlook over greenery. Breakfast was good, and served in a Jacobean dining room; and the grounds have a variety of places to sit and relax in, or eat in, or admire the castle from, or take in the views down to the Tees and out over the country beyond. An excellent spot for a night away. :-)

"A real gem"
Neil W, 20 Juillet 2021

For a holiday where you can explore the north east and North Yorkshire, this is a fantastic place to stay. It's a castle! The staff are like family after a couple of days. The good type of family, that is! and as for value for money, this is pretty much unbeatable.

"A-MAZE-ING"
jennahoward123, 20 Juillet 2021

From booking to eating to sleeping - every need was catered for and nothing was too much trouble. We stayed in room 19 - the four poster suite and we didn't want to leave! Building was beautiful and grounds stunning. Cannot wait to return.

"Lovely place but a bit expensive"
anonymousB7605AZ, 17 Juillet 2021

Overall the place is lovely. However the room was very small there was mould growing in the shower didn't look like it had a good clean. The room was very over priced. Staff were lovely however there was nothing to really drink at breakfast.

"Perfect Stay"
Compass25325262158, 30 Juin 2021

Lovely four poster suite, immaculately clean with lovely extra touches such as rose petals on the bed and a birthday card for my partner. Staff were amazing, nothing too much bother and Sandy did an incredible tour of the dungeons which my partner loved. Food was delicious and substantial and overall we had the most perfect stay.

"Holiday start"
Livsey62, 27 Juin 2021

Excellent hotel, we just stayed the one night at the start of our 9 day holiday. The food and service were excellent. Loved the character of the hotel. We stayed in the castle part in a 4 poster bed which was a superb experience and definitely recommended. A real find, and definitely planning to visit again.

"A good hotel which could be great"
MandyT, 25 Juin 2021

A great hotel with fantastic staff. The rooms are very clean. Was disappointed with the menus in the restaurant. Food is a reasonable quality and it is alright if you like spicy(ish) food and chips. Thank you to Susan on reception and Megan (lounge & restaurant) who made the stay special

"Half term break"
Morni19, 17 Juin 2021

This is a lovely hotel to stay in. The rooms are spacious and elegantly designed. We stayed in a spa bath suite. The only downside was that the bath kept coming on every 15 mins on its own. The bath fittings are outdated and there was no hand shower. This is a must in most hotels. Breakfast was lovely and bed were comfy. Would love to return if the bath fittings are updated It's a very welcoming place and we had a relaxing trip

"Lovely Stay!"
ThatGirlWhoReviews, 14 Juin 2021

Lovely hotel in the middle of absolute nowhere. Booked for my partners 24th birthday. We had a great time. We were in room 28, a beautiful room within the main castle with a four poster bed. The bathroom consisted of a double shower and toiletries were provided (as were tea and coffee facilities in the bedroom). The breakfast was okay. It was nothing out the way special, a little bit on the sparse side, but it was adequate. I would've liked a few more options like pancakes or eggs benedict or something. One thing I wasn't a fan of though was the lack of wi fi signal in the bedroom. In the main restaurant, the wi fi worked amazingly. But in the castle itself, it was barely existent, I was constantly battling with it to get the wi fi to work; let alone get any 3G. Hence the reason I knocked a star off. I mean it's not the be all and end all, but when you're paying a fair whack for a room you expect everything to be top notch. Overall though, I would 100% recommend this hotel to anyone who wants a special and unique stay. It was great.

"Another enjoyable stay at the Castle"
treith2021, 11 Juin 2021

This is the fourth time we've stayed here and are already looking forward to going back. The staff are always friendly and helpful, the Castle and gardens are lovely and we enjoyed a very tasty well cooked breakfast.

"Stayed 08 June 2021"
dennisandsue34, 09 Juin 2021

My wife and I stayed here overnight. We enjoyed an evening meal which was very good ( steak ). We had the full English breakfast with all of the items piping hot. The room in the castle was clean and the grounds are nice for a stroll. The staff are very friendly. As the hotel was quiet we had a tour of the dungeon. Many thanks to Sandie in the dining hall and Susan on reception. We will definitely stay again and recommend this hotel.

"Beautiful Hotel - Poor Service post COVID however"
Marie W, 08 Juin 2021

Rooms and hotel is good and clean - functional. Be aware though that breakfast can take up to two hours. The staff are lovely and professional but not very organised. Waiting for 2 hours to get breakfast is a bit poor when you have a 300 mile journey - I would recommend the hotel team let guests know the expected wait time.

"Walworth Castle Wedding"
scottl602, 04 Juin 2021

Myself and my wife married at Walworth Castle on 29.05.21. We simply cannot fault the staff or venue in everything they did for us before, during and after the wedding. Big thank you to Jess who helped plan our wedding and was always available for help and advice. Nothing was too big or small of an ask and we couldn't have made it to the day without you Jess. Unsal was our master of ceremonies who helped the day be everything we imagined and more. His energy and charm helped add the extra touch to the first class service we received on the day. All of our guests have commented on this, so massive thank you for that. The food we were served on the day was absolutely amazing and we cannot thank the chef enough...make sure that scotch egg ends up back on the menu haha! To any couples looking for a wedding venue, you'd be lucky to have the castle as a backdrop along with an amazing team of staff who will look after you from the second you walk through the door to view the venue! Thanks again to everyone at Walworth - Mr & Mrs Lowes

"Walworth castle"
carlys756, 04 Juin 2021

I spent two days here with my husband and really enjoyed it! The castle looks amazing and the views and surrounding countryside made it feel so cozy and picturesque. Every staff me member was very friendly and polite and it was in diving distance of lost of attractions so didn't feel bored. The food was very tasty would definitely recommend the restaurant although the drinks are quite pricey but that's to be expected in the setting. Thank you for a lovely stay Walworth Castle!

"Beautiful Hotel"
zoehb72, 03 Juin 2021

I visited this hotel today and have to say, right from pulling into the drive, I was impressed. The most stunning looking historic building, with beautiful, well kept grounds. After having a tour of the ground floor, the building is sympathetically decorated, with a stylish restaurant. The cardinals court looked like an amazing venue for a wedding. The hotel was clean throughout and very welcoming. I ordered drinks for outdoors and it was a pleasant tranquil place to enjoy my glass of wine. I would like to mentioned both Unsal and Sandy who delivered friendly and excellent customer service, nothing was too much trouble. I will most definitely return

"Wal worth castle"
gaynor2021, 31 Mai 2021

The castle is a gorgeous building restraunt food is amazing little over priced but good quality food bed comfortable bath far to small and room to small nowhere to hang clothes once you had shower room was full of condensation

"First stay following covid lockdown"
anncowperthwaite, 23 Mai 2021

Arrived at 1 pm on Saturday 22nd May receptionist on duty pleasant We were given room 14 in the west wing nice and clean overlooking back of castle Went for a walk in the grounds looking for Falconry centre as mentioned in the guest book it's been closed for over a year We sat in the lounge for the afternoon. service was quite slow but could be down to new staff following reopening on Monday gone Had booked table for dinner in the 1189 bar and kitchen Food was good. We had steak which was cooked well at £18. 95 we found it to be a reasonable price. Drinks however are quite pricey a glass of prosseco was £8.95 a bottle £30.00 Gin served with no ice and lemon However this could be down to just opening again Breakfast food was good plenty choice but again had to ask for cups plates sugar most of the staff were young and obviously inexperienced. I would hope the hotel will put this right after all with food and drink bill plus stay costs most people will be spending a fair amount of money

"Doing their best after lockdown"
Phil W, 22 Mai 2021

Had a nice family meal here tonight. The staff were very good but the food was not what we would have expected for the price! No background music made it a pretty quiet do until we put our own on via a phone

"Mid week break"
Heathol, 21 Mai 2021

Beautiful place wonderful food only down side is the room 21 we stayed in was very noise with the fans from the kitchen and you got a smell of food in the bathroom Room clean lovely to walk around hotel with local pictures and interesting snippets of previous Kings that have lived and visited the castle beautiful views over Durham country side

"holiday at walworth castle"
SparklybUnicorns12, 12 Janvier 2021

it was a really fun experience for me and my family and we would love to go there again. the staff are amazing at helping people with there enquiries and the rooms were big enough so yeah there was enough heat.

"Very friendly hotel"
GrahamM248, 28 Décembre 2020

Having spent several overnights here throughout 2020, even under the strict restrictions that we have found ourselves in, I have always been greeted with a happy smiling face, helpful, friendly and courteous. The restaurant has not been open of late but it always offers good food when it is. Hopefully 2021 will be different and things return to some sort of normality

"Co-vid Santa visit"
Robwin85, 19 Décembre 2020

Many thanks to all the staff who put on a magnificent show for the kids to be able to see Santa. Extremely well organised in such hard times. Can't wait to come and spend a couple of nights with you sometime in the future.

"No thank you"
michaelV4905TC, 29 Novembre 2020

Not enough heat in the bedroom, quilt on the single bed not big enough to cover your body. Paid extra to have breakfast but got nothing. You advertise the restaurant is shut but why be asked to pay for breakfast when there is non. Other hotels offering grab & go bags

"Fabulous experience "
RichardL232, 04 Novembre 2020

My wife and I booked a one night stay at Walworth Castle as a little treat for missing other holiday getaways due to Covid 19. Checking in was very well organised and efficient. Big shout out for Bethany and Susan on the reception who were fantastic and informative about the facilities and the Castle history. Nothing was too much trouble. We loved the Castle period decorations, especially the suit of armour in the reception and the kings throne on the stairs. We stayed in room 17 (the haunted room) which included a four poster bed and a lovely newly fitted bathroom. We didn't book an evening meal on our stay, but we ate breakfast and it was hot and delicious. We will definitely come back again when the Covid 19 restrictions have been relaxed. Anybody thinking of having a special celebration or a night away wont be disappointed.

"Lovely first visit"
Emmalv842, 01 Novembre 2020

Booked last minute yesterday, felt very welcome on check in. Lovely little place, perfect for a nice relaxing break Evening meal was delicious, breakfast was very nice Room was in the annex, clean and fresh

"Amazing friendly and attentive staff"
610n49, 31 Octobre 2020

Stayed here Thursday evening. What a wonderful stay we had. On arrival the reception staff were friendly and helpful. During our stay we had coffee in the lounge, drinks before dinner and dinner in the restaurant, plus breakfast. All the staff who looked after us were amazing, so friendly and helpful. I only caught one staff members name, Holly, who was fantastic. As were all the staff. Thank you.

"Ok stay"
emmaeb30, 18 Octobre 2020

We came to walworth castle for our 12th wedding anniversary stay we booked the vip castle stay advertised on Facebook I was expecting a little bit more of the room with it been advertised castle room where else would a king or queen stay. shabby dingy room I think anyway no furniture matched bed was like sleeping on a stone slab I still have stiff neck and shoulder and it's a week later! Ive slept in better beds on the side of a motorway in a travel lodge when been travelling down the country The chocolates and rose petals processo was a nice touch but I was a bit gutted with everything else The receptionist when we arrived at hotel was lovely very friendly and made welcome explained all the regulations due to COVID etc We had meal in bar on evening the food was gorgeous loved the garlic mushroom starter but there was a couple of issues in the bar also like u can't go to bar to order drinks because of COVID rules but you have no drinks menu to know what drinks are actually served at the bar and cost and 2 young girls serving the full restaurant I was finished a drink for nearly a hour before I got another.also with the castle being cashless I asked at end of night for the bill and all I got told was we have your room number we have charged it to there and when I said no I'd like a receipt it was like I'd asked for gold for all I know I could have had any ones drinks or meals added to my bill Also got told the charges to room would come out at check out but were taking before 8am on the morning so if there was any queries I'd have to claim money back not a very good service really The breakfast in the morning was pretty average for hotel breakfast we left hotel around 9am as if had enough was in agony with shoulder from awful night sleep and just wanted to go home

"Overnight stay - Birthday treat"
Janice S, 17 Octobre 2020

Stayed overnight for a treat, it was wonderful. We had room 35, I would highly recommend it. The room/apartment was immaculate (as was the rest of the hotel). Bed and pillows were so comfy and it was so peaceful. Booked evening meal and breakfast in advance. Food was superb. Staff were all very helpful. Thank you, a birthday to remember!

"Lovely castle"
chrisdW4410RJ, 11 Octobre 2020

My husband and I have just had a romantic night away at Walworth castle. It was absolutely first class. The staff were all very friendly and helpful especially Alison. The hotel is beautiful, we had a room with four poster bed, prosecco and chocolates it was lovely. We had a meal in the restaurant which was delicious and also breakfast the next morning. I definitely recommend people to visit and we will definitely be going back.

"lovely little castle"
SouthshieldsSean, 05 Octobre 2020

Just returned from a two night break at Walworth castle ,and what a great break it was . On arrival we were greeted with smiles, and we had the things we needed to know explained to us for a safe stay . The staff here are exceptional, and nothing was a problem for them .The food here is lovely and reasonably priced , we had the beef dinner and the castle burger , on Saturday night which was top notch and the strawberry cheesecake which was delicious . We had room 16, the Jenison suite which was huge , with a spa bath ,but no shower , which didn't bother us and the bedroom in the turret with lovely views over the fields . We didn't know this lovely little castle existed ,until now , but we will definitely return in the future. Once again a big thank you to the very hard working friendly staff :)

"Unextraordinary stay in a historic castle"
Rosalitia, 04 Octobre 2020

We booked an overnight stay to celebrate my birthday. Check-in went smoothly. We were staying in room 26, the Victoria Room. Upon first entering the room, we both immediately noticed a smell, like stale tobacco smoke. It was a bit like the smell you might get in an old pub. We immediately spoke with Alison on reception who told us that unfortunately that night was 'a full house' so there was nothing she could do. She asked if we would like an air freshener to make the room smell better, we declined as we thought that would make the situation worse. She didn't listen and about 10 mins later an air freshener was brought up to the room anyway. We opened the windows to air the room and that seemed to help the situation. Spraying the carpet, curtains and upholstery in there with some Febreze to lift the smell of staleness might be something staff would consider to make a better first impression of this particular room. Our room had a bottle of prosecco waiting for us, sitting in a cooler which once contained ice but had melted a while ago. There were some frayed silk rose petals on the bed and a small box of milk tray chocolates on the dresser. A brown cardboard bag was left next to the kettle which contained sachets of coffee, sugar, UHT milk, three small bottles of shampoo, conditioner and shower gel. We ate in the restaurant that evening and I was pleasantly surprised that the kitchen was able to prepare a vegan meal for me. I had the artichoke starter (without parmesan cheese) followed by the most delicious veggie burger I have eaten in a long time. The burger was crispy on the outside and halloumi had been replaced with a side of houmous. The four poster bed was a highlight. Comfortable with clean linen, however a ridiculous amount dust had built up on top of the posts. I've added a photo to this review as I would have expected during Covid-19 times that cleaning would have been stepped up a notch, sadly that did not appear to be the case. The chandelier in the room also had visible cobwebs on it. Breakfast the next morning was served in the restaurant which was a pleasant space. I asked if the vegetarian option could be made vegan and staff were happy to help. Vegan breakfast was disappointing. It consisted of 1 meat free sausage, 1 hash-brown and a small amount of beans. It would have been nice, for example, to have replaced the egg with a second meat free sausage. Before we left we were allowed to explore the dungeon at 10am. It was interesting to explore under the castle. Don't believe that this is an actual dungeon though, more like a wine cellar or pantry. It was nice for a one night as a one off treat, but lacked the wow factor that usually comes with hotels in this price range.

"Two night stay."
IanT583, 30 Septembre 2020

Rooms are very spacious & well kept. Staff will do whatever they can to help. Never been served so promptly as in the Restaurant here. Food is excellent. Gardens & surrounding area are lovely. If you want a quiet place to stay which is central to other places to visit then this is it. (Raby Castle / Deer Park & Barnard Castle within easy reach.)

"Faded chain hotel"
onlooker1, 27 Septembre 2020

The Walworth Castle is an ancient building, remodelled in Victorian times and with the addition of a later wing, which is where we had two rooms. All staff were charming at all times, but Covid restrictions are creating poor value. Our rooms were dull and one (ours) had a bathroom that was not terribly clean with fittings in need of renewal. The hotel is a three star and these rooms are no better than a premier Inn. Covid restrictions meant no bed making or bin emptying or bathroom cleaning and we were there for three nights, so not really a hotel experience at all. The restaurant is not a particularly appealing room , breakfast has to be ordered from a limited menu as no buffet. All condiments are in plastic packets. The evening menu had only one vegetarian menu, and nothing particularly fresh or appealing. The roast was pork or turkey, surprising in an area with more sheep than you could wave a shepherds crook at in a lifetime. And a starter of ‘fresh asparagus' in late September raises eyebrows. The hotel has efficient and friendly staff and the building could be great but there is little to recommend the rooms or the food. Nothing awful but all deeply average, especially for the price. It served a purpose as we were dropping a child at Durham and wanted to spend a few days exploring the area.

"Wonderful hidden gem"
Sarah F, 19 Septembre 2020

This was our first time at Walworth Castle, we booked for one night but on arrival was so impressed with the venue we tagged another night onto our stay. The castle has a wonderful authentic feel with modern bathrooms, our room had a four poster bed with steps to get up! The breakfast was good, the restaurant good. The staff were warm and welcoming and nothing was too mush bother, true service with a smile

"September 3day visit"
WendyRichardson, 18 Septembre 2020

An excellent hotel and for us also the location. We found the staff extremely helpful and all requests were carried, even being able to offer us food We asked and was not in the menu. Also I asked for an additional lamp to be able to read with. We have stayed in many hotels around the world and would definitely mark this hotel in our top 5. We would definitely return in the near future. I am a very light sleeper and in the room we had it was so quiet I slept all the way through the night And this is very rare.

"Fantastic castle"
1wattsie, 12 Septembre 2020

Stayed for a long weekend as part of our ruby wedding celebration. We had a 4 poster suite in the castle that had recently been refurbished. Food although limited choice was excellent both breakfast and Dinner. Staff were friendly and helpful. If you ask Tasha nicely you may get a private tour of the castles dungeon. Will definitely stay again when next in the area.

"Excellent. Right on the door step! "
wa9200, 08 Septembre 2020

My partner and I had food here and it was delicious! Service and food was excellent! Good value for money and We are very happy that this is on our doorstep! Haven't been for years but will definitely be back!! 10/10!!

"Lovely break"
Lisa S, 07 Septembre 2020

First night away since March and was not disappointed, the grounds & castle look magnificent, the staff are really friendly and helpful, lots of precautions/measures in place re distancing, food in the resaturant was delicious, only the breakfast was a little disapointing, room was a bit warm but overall we thoroughly enjoyed our stay

"Lovely staff, but the hotel has room for improvement"
vedast, 06 Septembre 2020

The staff are so friendly and welcoming, which was the highlight of our one night stay at the end of our long day of driving. Looking at previous reviews, however, I see that we're not the first guests to have complained about the noisy fans underneath room 25 - which we mentioned to Alison on Reception straight away, who kindly suggested perhaps moving to an alternative room; but unfortunately this was not possible because it was a full house. The noisiest fans were turned off overnight, but there was at least one fan that continued all night. It would, I'm sure, be appreciated by future guests if that, too, could be switched off overnight. However, for a guest wanting to work in their room during the day time, the noisy fans would make this difficult. Can the hotel silence the fans? On the positive side, room 25 has been recently redecorated and the bathroom refitted to a high standard, and the bed is very comfortable. The hotel is a great building and is set in lovely grounds. However, we felt that the dinner menu did not really do justice to the grandeur of the setting, being essentially over-large portions of cheerful pub grub. We felt awkward at the amount of food wastage we saw due to the enormous portion sizes. Also, while we appreciate difficulties caused by the current need to socially distance, the side room where a number of the restaurant tables were placed did rather lack atmosphere compared to the main restaurant/pub area. We were disappointed that both our evening meal and breakfast were in the side room, and so we did not experience the proper restaurant.

"Superb 3 days"
PURSGLOVEV, 03 Septembre 2020

3 couples just had 3 night deal at Walworth Castle and can't recommend it enough. Everything about it staff, food, and Corvid 19 precautions were 1st class. Friendly atmosphere, nothing we too much trouble for staff, all polite and happy to be back working again. One of our party has a serious nut allergy and the chef remembered. Food was more than enough and cooked fresh every meal. Breakfast was to order which saved a lot of waste. 1st class stay. Thank you to all Walworth staff it was just the break we needed. Raby Castle and gardens worth a visit and we had a picnic at Selset reservoir scenery was wonderful.

"Lovely hotel and friendly staff. "
vodlet, 01 Septembre 2020

We were given a friendly welcome by Susan as we arrived at the hotel. Staff were extremely attentive to guests. It was reassuring to see measures in place for COVID safety, including our little bag of coffee and toiletries. We ate in the restaurant and can highly recommend the burger. Breakfast was equally as good. We had some issues with noise from kitchen fans below our room (25) which resulted in me sleeping in the car from 2.30am. I was advised that the fans were turned off at 9pm. I would've asked for room change if I thought this was going to be an issue. I did leave the hotel feeling that nobody believed me about the noise and that there was no interest in the incident. There were so many positive aspects to our stay but this tainted my experience. However, the manager has since been in touch and offered us another night at the the hotel. Hopefully our next stay will involve a restful nights sleep.

"Wonderful afternoon tea."
Tra148, 01 Septembre 2020

Visited on 1st September 2020 for afternoon tea with two granddaughters (aged five and three). We received a very warm welcome. The afternoon tea food was very special. One of the best that I have eaten. Lovely selection and so fresh. Staff members could not have been more attentive. The children asked to return, in the future, even before the meal was finished. They also enjoyed the play area. Our fingers are crossed that Christmas events are able to take place this year. Thank you so much to everyone that we met.

"Surprise Night Away"
Kirstie W, 09 Août 2020

My husband surprised me with a night away, he wanted to do something special as we hadn't spent a great deal of time together, we had worked throughout the lockdown and had added stress with my Mother being ill and in high risk category. So as I drove home from work Friday night he rang to say we would be spending Saturday night in a lovely hotel. He showed me that he had booked a four poster room with garden views and after looking at the rooms all but one four poster room were amazing with beautiful views and I joked that we would probably end up with the room without a view. He had messaged the hotel regarding breakfast and evening meal ahead of the visit. On arrival the place is gorgeous, people were sitting outside and observing social distancing, we went to book in complete with masks and used the sanitiser available, as we waited the receptionist had to come out into the main area and as I would expect donned a mask (well done!), (sadly not all guests wore masks and I can't believe that all of these were exempt), we checked in and gave credit card details in order to do contactless payment, the Receptionist was lovely (Alison). Then we were advised that for breakfast the only slots available were 7.30 and 7.45, every week day I get up between 5 and 5.30 for work, so as you can imagine on a rare chill weekend the pull of a lie in was strong, so we opted for the Grab and go bag, bacon, sausage or both in a Ciabatta bun. We then asked about evening meal and were told only early slots were available at about 6.15pm, or we could have service in the room with a tray charge of £5, my husband advised he had already booked for 8, and sure enough we were on the list but it had not been highlighted on the form. We were advised of the location of the bar, restaurant etc and advised where to find out room. The room was number 33 9Baron) on the 2nd floor and sure enough it was the room I joked about, this is not a garden view unless you are about 6 ft 5 inches tall (i'm not), I was disappointed but the room was clean and a good size and well decorated. The bathroom....if you have a mobility issue this is not the room for you, with a massive step up in the bathroom. The bathroom was very very dated, it badly needs an overhaul (Best Western chain I hope you read this!), a beige bathroom suite with a white toilet seat, bath mat was a good touch but old, cracked sink and ill fitting bathroom accessories like the toilet roll holder which sloped down so the roll was hanging off. As we had expected disposable tea and coffee facilities, no water so my husband had to go get me some from the bar. I asked my husband if he would prefer to have our meal in the room instead of the restaurant (this is our first time away following the pandemic and I have to be careful for the sake of mother. He asked at reception and they said it wouldn't be an issue and just to ring down what we wanted. My husband ordered the steak pie and strawberry cheesecake and I the vegetable lasagne and apple crumble. As we had time we decided to have a walk round the grounds, it's not acres and acres but a pleasant evening stroll in the sun. We decided to sit and have a drink before dinner, my husband went inside and got two bottles of wine (white and red), a young lad waiter/bar staff helped him bring the drinks and glasses outside, he was lovely! There was also a young girl came out to clear tables of glasses I assume, I was a little taken back after a guest asked her to bring them some drinks, I thought this a little rude as obviously the hotel is slowly getting back up to speed and she would have other duties to do and to be fair the bar was about a 30 second walk! Just my observation as I don't like taking advantage of people, but a shout out to the young girl who obliged. After returning to the room we had dinner brought to us by the same young lad who had helped earlier (he deserves praise, sadly didn't get his name, bringing up the trays observing social distancing and wearing a mask, well done!). The food we got was tasty, my husband thoroughly enjoyed his pie and mash, I felt that although the taste was there not a great deal of vegetables but a lot of pasta so I got full quick (hence I didn't eat it all), desserts were good, and huge! Other guests were loud and lacked respect for fellow guests with their noise, but in hotels this happens. The shower was good in the room, but the ventilation was very noisy and you could here other rooms ventilation. The Manager helped my husband the next morning bring our grab and go bag and drinks up, they were actually really nice, the sandwich was a good size and sausages/bacon cooked well. You also got a pastry, muffin, apple and fruit juice. The one thing I am not sure about was the cost, for the room with breakfast we paid £184 through Booking.com,( I have looked on the website direct and cannot see this room at all or it's normal price which is a bit of a flag to me), and got charged a further £90, two bottles of wine, two bottles of water, evening meals (about £20 each) and a tray charge. I am sad to say the room was not worth £184, and as we didn't receive an invoice I can only assume we paid roughly about £20 per bottle of wine (again average for a hotel). The staff were lovely, well done and you get 10/10, I wish guests would acknowledge that the staff put themselves at risk to help your stay matter and better respect of this would go a long way! Food tasty and filling 9/10 (1 point down for the amount of pasta and lack of veg) taste was definitely there. The room I have stayed in better and would expect more from Best Western I would say 5/10, simply because it is advertised as a room with a garden view and the bathroom was not up to the standard I would expect paying that kind of money. I do understand that hotels etc have been hit hard by the pandemic but prices still need to realistic we are used to paying around £200 a night but the rooms have been far more superior. Would we stay again, yes but please Best Western take care of this beautiful place and it's staff, update the bathrooms, and look at that step in room 33, there was a second bed in there for a child, I would have been worried sick if I had small child trying to get down that step. (Maybe build a little step to reduce the height). I would like to wish Walworth Castle Hotel and it's staff all the very best! and thank you for the first chilled weekend I've had since March!

"the real deal castle"
pookahrabbit, 03 Août 2020

Stayed with my family as a special treat on route on a long journey. The look on my daughter's face as we turned into the drive made it worth it alone. The castle looks amazing and gives a real sense of history - a refreshing change from the ubiquitous chain hotels. The staff were very friendly and helpful and covid precautions were taken seriously. The rooms were comfortable, peaceful and had everything I would want from a hotel room. We certainly slept well and felt well refreshed from our journey. We had dinner and breakfast here which were both very good. I'd particularly recommend the fish and chips which were excellent. Loved the beautiful grounds and surrounded by splendid countryside. I would recommend a visit to the nearby Archers ice cream farm - delicious!

"Wedding night "
nurseLinda123, 01 Août 2020

My husband and I met at the castle 3 years qgo and we returned for our wedfing night 31st of July. The staff where absoluetly lovely they couldnt do enough for us. Stayed in room 19 four poster bed suite. It was devine. We thoroughly enjoyed our stay thank you all for making us feel like royalty. The grounds also looked beautiful If you want to stay in a well run beautiful castle well you wont go wrong with Walworth castle Kind regards Mr and Mrs Hunter

"amazing"
julie02111972, 31 Juillet 2020

Absolutely fantastic place from amazing staff.. gorgeous rooms well ours was and with fab views ..Susan the front house manager went above and beyond for our stay and made it that bit more special ..we'll be back soon

"Lovely stay at Walworth Castle Hotel."
Nicci31, 31 Juillet 2020

We had a lovely stay at Walworth Castle Hotel. All of the staff were friendly and welcoming in particular Susan on reception who helped us with ideas for places to visit around the area. We had two rooms at the top of the hotel, ours with a lovely four poster bed. We felt very safe in light of Covid with measures put in place by the hotel. Loved the little bag made up specially for you with your tea and coffee and biscuits every day. The countryside around the area is stunning and we travelled far enjoying the sights particularly High Force Waterfall, Bamburgh Castle, Alnwick, Whitby and Robin Hood Bay. Thank you to all at Walworth Castle.

"Amazing place and affordable"
angiegy, 29 Juillet 2020

Great hotel stayed in the castle very clean and comfortable fabulous staff amazing food highly recommended will be visiting again soon. Would have liked to have stayed longer in the stunning countryside exploring. Loads of history and original features in the castle. Didn't see the ghost though

"Brilliant night away."
GiovanniYeldarbo, 25 Juillet 2020

We stayed here for one night as a getaway from the Covid crisis as a change of scenery. The hotel is very nice and service was excellent. There are good Covid measures in place, we had excellent deal with room, cream tea, bottle of wine and breakfast included. Staff were excellent and very friendly. If you want to try something different this is the place to come to. Restaurant was spacious and food was excellent. Pleasant surprise and we will be back.

"Lovely stay"
jasminejessika, 21 Juillet 2020

Thank you Walworth castle for a perfect day/night away..been a long time since me and my partner have had a night away,,the room was perfect so big lovely poster bed,, absolutely spotless..we had room service delivered and it was amazing..all posh and beautifully presented..everything was thought of because of covid 19..cutlery was individually wrapped..cups to be used and thrown away in rooms..a little bag made up specially for you with your tea and coffee and biscuits in room..a bottle wine,,cream tea,,breakfast included in the facebook flash sale..it was a bargain..and just wot we needed to recharge ourselves after having babies and in process of moving house..thanks again xx

"Well worth it."
alancI710VW, 18 Juillet 2020

Stayed two nights during a spot of travel to celebrate an anniversary and meet family. From the first smile from Susan in reception until we left, the staff were smashing. Courteous and helpful. Great surroundings. Menus were curtailed due to present constraints but were enjoyable and substantial. Great job done by all.

"Short but sweet"
AndySpeedbird, 12 Juillet 2020

We needed a room for just one night in that area so chose Walworth Castle as it looked interesting. We had no idea what to expect during these difficult times but we were not disappointed. The staff were great, the room was great and similarly the food though limited in choice because of the current situation as very good. Shall try to get back there when things return to normal.

"Excellent stay and amazing staff"
fordcordes, 09 Juillet 2020

Booked as a one night stopover on way to a family gathering further North and so pleased we booked to come here. The staff are so kind, friendly and helpful. We were initially greeted by Callum who kindly made us a cup of tea on arrival! Jess at reception couldn't have been nicer and no task was too much trouble and Kate looked after us brilliantly with plates of delicious food and made sure we never went thirsty! We had a cream tea and evening meal which were both perfect and am looking forward to a cooked full English breakfast this morning. Lots of Covid precautions in place and we felt very safe in all areas of the hotel. Excellent work by all the staff and can whole heartedly recommend this hotel as a pleasant, safe and comfortable stay. Thank you to all staff, well done!!

"An AMAZING stay - hospitality like no other!"
englishnature, 06 Juillet 2020

Little did we know creeping in at 3pm on Sunday 5th July - the second day of lifted hospitality lockdown restrictions - that we would be the very first guests to stay in this magnificent hotel since its closure. And what a memorable time we had... We were booked into a four-poster suite bedroom with our two young children, and we will always remember the experience and how fantastic the staff have adapted to this "new normal": sanitisers at reception, protective screen in place, masks by the staff if we felt it necessary, the rooms cleaned and deep-cleaned again prior to the visits, paper bagged room extras, staff distance kept and respected. There was nothing we could have asked for a safer experience for the family. The room itself was incredible - a 3 room suite and a full castle to explore almost to ourselves because of the lack of bookings since opening. The grounds were well kept, the staff friendly and clearly happy to be back to work, smiles on their faces and doing what they must in the circumstances. Every member of staff was attentive and went out their way to make this a special stay for us: hot breakfast wasn't going to be provided due to the pre-warned kitchen closure but announced when we arrived that they had brought in a manager to cook and serve the breakfast himself. The front of house manager also providing whatever we needed and more. The owner of the castle met us the next day and gave a personal tour of the dungeon and also historical memories and significance of the function rooms. I appreciate we were the first (of two rooms) to stay in the hotel in two days and it was understandable that the service would be first class; but to experience the passion and pride in a beautiful and historic (built in 1189) building first hand was clearly a special moment for all involved. **** My hope is people are not afraid of the new changes - they do not detract from the experience and if anything - we feel closer to the businesses; people running these places and the "community" experience of having been in and slightly out of lockdown. **** In other news: The food (breakfast) was excellent. The kitchen opens today (Monday 6th July) for evening meals so we had to eat elsewhere, but I'm sure it will be great too. The room was spacious and we slept very well. Very clean. We will be back. It is a superb base for more adventures in the near future and a first-class example of English hospitality.

"Walworth - 'Wellworth' a visit"
529steviem, 24 Mars 2020

Had a recent 2 night stay in four poster room. Beautiful venue - excellent service - excellent food. Well worth a visit. Decent value for money. The staff were all very welcoming, friendly, and helpful. A particular note of thanks to General Manager, Andi, who was very friendly and would always stop for a chat and to see how we were doing, or if there was anything else that could be done for us. The restaurant staff were fantastic and the food was faultless - we enjoyed an evening meal in the 1189 Bar Kitchen, a superb breakfast in the restaurant as well as breakfast in our room. The kitchen kept us well fed with a fantastic carvery dinner on the Sunday. We look forward to returning when we can.

"Absolutely amazing venue"
snoboardr, 18 Mars 2020

Walworth Castle is an astonishing place to stay. It's easy to think that you're booking at a castle and it will be amazing. But this is genuinely amazing. The rooms are fantastic, the restaurant and food is awesome and the staff are, without exception, friendly and wonderful people.

"Murder Mystery"
SoontobeMrsCooper, 15 Mars 2020

My husband and I attended a Tall Tales murder mystery at Walworth Castle and stayed over in room 21. The room was really spacious, bathroom looked recently refurbished and the mattress was lovely and comfortable. The food at the event was delicious and breakfast the next morning was the best avocado and poached eggs I've ever had, beating even my own! Every member of staff we encountered was friendly and polite. There's just a really lovely atmosphere throughout the place. We can't wait to return!

"General Manager"
jackcW9531YV, 14 Mars 2020

The male general manager was rude/arrogant throughout the night/the next morning to various family members, this wasn't just one of comments it was regular probably happening 5 times during our stay. I got the impression he was doing it on purpose to try and make us feel awkward/controlling. Won't be staying again.

"2nd visit and brilliant"
2010mustang, 13 Mars 2020

On our first visit we stayed in a castle room which was fantastic and as we were booked in the wing this time, didn't know what to expect. We weren't disappointed as the room was very modern, comfortable and had everything we needed including plenty of tea/coffee etc. The bathroom was very clean and had lovely toiletries and large fluffy towels. We had a drink in the bar which had a good selection of draught beers, ciders etc and were reasonably priced. Breakfast was excellent with plenty of choice from the cold buffet table and delicious full English waitress served. Service was a brilliant in all areas, the staff being friendly and nothing was too much trouble for them. Will definitely return.

"Gorgeous"
jackdoor1, 12 Mars 2020

From the minute we entered we were treated brilliantly. Alison on reception was so lovely and helpful. We had a cream tea booked however decided we needed to stretch our legs first, Alison said this would be fine and just to let reception know when we wanted it. The cream tea was great especially with an added glass of fizz. The room was clean, the bed was comfy and the shower bathroom was fine.Breakfast was lovely with plenty of choice. We had a great dinner on our second night. Great location for fabulous walks just an all round great stay.

"Overnight stay "
jillrr66, 07 Mars 2020

Stayed overnight on the dinner bed and breakfast deal . Great reception- lovely room and great food . Really lovely overnight break. The staff make this place they are so polite helpful and friendly. Definitely recommend!

"Nothing not to like !"
Steve A, 01 Mars 2020

Stayed here for one night last year and have been meaning to leave a review since anyway,here goes. First impresions were an obviously very old main building with an apparent bags of history. On entering the place was neat and tidy with the odd suit of armour dotted about - very period. Our room was clean and warm with every facility provided for a comforable stay. Downstairs into the main 'ancient' building for evening meal and which was really very good, the staff being attentive anf friendly as indeed, are the N.E. folk theirselves and which is why, we travel from Cumbria, to the N.E. anyway ! Avery pleasant evening unravelled till we retired to arise for an equally tasty breakfast. Would we stay here again -- absolutely we will !!

"Our favourite Hotel"
richardsl32020, 24 Février 2020

Walworth is an exceptional hotel. Beautiful venue, great staff, from management all the way to house keeping. They are all so friendly and welcoming and go above and beyond for all their guests. We've stayed here for a few days in their suits and have also visited just for a day out. We have also been for several meals there. We are never disappointed.

"Going to return soon"
ajkoko279, 21 Février 2020

Perfect staff and wonderful place. From the beginning of our booking to booking out was so easy. The receptionist Susan was amazing, helpful, caring and so welcoming. Evening meal by the fire was so homely and the food was excellent. The choice of breakfast is the best we have ever been offered, we had a breakfast bagel which was really tasty, the buffett had a selection for everyone. Definitely going back there in the future, useful for when we go to the nearby racecourses.

"Romantic stay "
599paulap, 09 Février 2020

We wanted a little luxery within our means not too far away from home so booked a four poster room 32 (neville) it was big clean and what we wanted. The bathroom was dated but was acceptable...until!!!! We placed a cheeky bottle of prosecco to chill in the sink to chill then popped down to check out the bar as with the room it inc dinner & breakfast. After a pint and looking after the menu popped back to the room to run a bath, with a glass of prosecco, so When the tap was pulled on the sink? The bath gluggled the most awful sewage smell of manky dirty water started filling up over, it was revolting it was like a scene from a comedy/horrer as i then started throwing up!. Thankfully we where helped moved to the next room within minutes. We recieved a drink free 1 gin 1 whiskey for the upheavel, tbh i thought was tight. Anyways the food is another level! 5 stars it really was quality! I may not be back to stay but i will be back for a night out or to try the carvery . The staff and check in where friendly and very welcoming. Its just a shame for what i experienced.

"Evening Meal"
tinasteel, 04 Février 2020

Thought we would give Walworth another try as we have lovely memories there (due to our wedding day a few years ago) but our last meal we had there approximatley 2 years ago was very poor - hence we didn't rush back, but .........tonight it was AMAZING!!! The food was absolutley gorgeous, the presentation was as good, the staff were lovely and the bar/restaurant has been re-vamped and looks great!

"Day visit"
Supermanlookalike, 02 Février 2020

On our way back from a weekend away further up north, i thought we would call in just for a coffee. Over the years I have stayed here in most of the main rooms, From the King James suite and alot of the others when been here for work. It's nice to see and It is refreshing to see the updated styling of the building, but if you are proud in mentioning this is a 12th century house (not a castle) then turning it into a boutique is such a shame. Just as a reference from the following: "The present manor house stands on the site of a previous manor house or castle which was built around 1150 by the Hansard family. There is no evidence that the building was ever used for defence" It's a lovely house you have here and what you are doing or have done is taking away its history. Don't paint everything grey and chique it up with vintage style furniture, you have history here, don't hide it. I appreciate that for business it's what it's about but it's a bit more than a travel lodge. On seeing other reviews about management I can only say with a kind heart you need to get a like for like replacement for Mary and Surinder I think it was. Advice....keep the original wood, don't hide history and done change it. It's a lovely 12th century home not a castle. The pull up banner in the lounge needs to be changed to say different than that of a castle, even lumley castle was converted from a home and not for defense. The building that deserves the right to use this title is "Chillingham Castle" ...King Edward 1st stronghold, in northumbria. Walworth is lovely, but with history comes responsibility, please don't cross over into modernisation, you will loose what was. C x

"A break to relax"
AdrianW1566, 22 Janvier 2020

Nice peaceful surroundings in the countryside and not too far from the town. With good size rooms and interesting architecture. Ideally situated for countryside walks, or as we used it as a centre point to visit places of interest. In the area.

"Fantastic"
markroberts22020, 16 Janvier 2020

Had to move to this hotel after a disaster the previous night at a different hotel (Not BW) and it was fantastic, food was awesome and surprisingly very well priced to stay in a Castle. It was actually cheaper than where i was !! The staff are brilliant and i was upgraded to King James Suite (Honeymoon) as my radiator in room had a fault, no hassle and couldnt have done more to make me welcome. I travel a lot and will only be using BW from no on and Walworth Castle when im up that way :)

"Fantastic hotel and a very enjoyable stay."
Beckybeccles, 13 Janvier 2020

We had a surprise party at this hotel & all the teams from the events staff, front of house and restaurant team were amazing. Lovely friendly team who looked after us and ensured the surprise for my husband was timed to perfection. The food was incredible too, beautifully cooked, tasted amazing and the service was impeccable. All 20 diners were very happy with their meals. We will definitely be returning. Well done to all of the Walworth Castle Team.

"Christmas lunch"
Letitbe0123, 08 Janvier 2020

Seriously over priced, very ordinary Christmas lunch in a lovely setting. For 85 pounds a head, not including drinks or wine, we felt most disappointed in the quality of the food for that price point. Ambiance and staff / service good.

"Excellent new year's eve break"
W2729ZMpeterg, 07 Janvier 2020

Wanted to say how much we enjoyed our 2 night new year's eve stay here. The castle is kept beautifully, and all the staff were wonderful. It was ideal for a traditional New year celebration. After ddinner there was a casino night and disco laid on. We would definitely recommend it.

"Unique and wonderful"
Lindsay H, 05 Janvier 2020

The castle is in a beautiful location. Very large car park. From walking in and being greeted by the receptionist until leaving the next day, every member of staff was friendly, helpful, efficient and went out of their way to make our stay special. The castle itself is a joy to be in and is charming and full of fascinating items. Our room was wonderful - The King James 1 suite! One member of staff was kind enough to show us the Ballroom and that was magical and then she took us into the dungeons - fascinating. Then there was the food! Lunch, dinner and breakfast!! All superb. Great choice, well cooked, ample portions and delicious. A wonderful stay and we will be back xx

"Lovely New Year Get Away!"
andrewcookson, 02 Janvier 2020

Fab place, fab night. My partner loved it. Very friendly staff, good parking. Room a tiny bit tired but the building is so lovely I really didn't care. Vegas themed new year party went down well although the dancing room was a little small and not exactly ideal for a dance floor.

"New years eve"
zobo10892, 02 Janvier 2020

What a way to start 2020! Fantastic venue amazing staff will definitely be staying there again. My partner and I stayed for the cassino New Year's Eve event and we weren't disappointed. Lots to see and do not forgetting the beautiful surroundings.

"top castle"
Keith D, 22 Décembre 2019

Walworth Castle is a first class hotel. Staff invariably friendly and helpful. Food was good and service excellent. I especially liked breakfast. Only minor criticism was the room was a little on the "cool" side

"Amazing "
bigmecca, 08 Décembre 2019

Never booked a room but attended the gatsby ball recently it was amazing the meal was beautiful all the staff were amazing the room was done lovely couldn't fault it look forward to booking something else thank you

"This is an amazing place to stay"
Discover815699, 08 Décembre 2019

We arrived here to be greeted by Susan Head, the receptionist, she was lovely and so welcoming. After talking to her she asked if we would like to stay in the main part of the castle in a room with a 4 poster bed. When we went to the room WOW it was a suite and absolutely gorgeous. I told her she had made our holiday. We had a meal in the restaurant and it was cooked to perfection. Nothing is too much for the friendly professional staff here. I will definately be returning.

"Afternoon Tea"
987carolinet, 22 Novembre 2019

Nice tea warm welcome. Fire and comfortable surroundings very quiet which we enjoyed. Would visit agains lots on over the Xmas season although days odd as most people work in the week so will find difficult to attend some events.

"Excellent stay at Walworth Castle Hotel"
donmackay49, 19 Novembre 2019

Great value accommodation in spectacural castle surroundings. Well worth a stay, rooms are very adequate, warm and cosy, and dining facilities easily accessible, and offering succulent cuisine. Highly recommended.

"Walworth Castle"
Shiella1, 18 Novembre 2019

Beautiful location and some helpful staff. The restaurant staff however are a different cup of tea. Very unhelpful and surly. Shame as they let the place down. The grounds and rooms are lovely as is the lounge. Rooms can be a bit noisy as little insulation between the rooms however this is the case with a lot of hotels. With staffbetter trained in customer service could be a great place.

"Another Great Stay"
ThatAndyGuy, 18 Novembre 2019

My wife and I stayed here to celebrate our first anniversary. We stayed here as part of our wedding package as we were married at the hotel in 2018. As always the staff the friendly, the food was great and the room was very nice. We will be back again I'm sure.

"Fabulous Party Venue"
217susie, 14 Novembre 2019

Went with a large group for a birthday celebration. The quality of the venue was fabulous, the function room, the Cardinals Court was beautifully laid out and made our party night great. The food here was exceptional as was the breakfast which is cooked to order. The accommodation was well equipped and the rooms were very comfortable. Many of our guests enjoyed the four posters. What made it for us were the staff. They were all friendly, helpful and extremely professional. They couldn't do enough for us and made our event wonderful and so memorable. As organisers it was a pleasure to work with you all.

"Very friendly staff, quaint building. "
Nigel B, 08 Novembre 2019

We stopped over here as part of a long trip north. The staff were delightfully helpful and the food was plentiful and excellent. The building itself is a mixture of old and (relatively) new. We will stop here again.

"Birthday"
Ellie6921, 04 Novembre 2019

We went here for my partners birthday, I have always wanted to stay in a castle, reception was very friendly and check in was good, when we arrived to our room it was small with no wardrobes, the smallest bathroom in history, where you had three steps up to it and a small uncomfy double bed, on the first night in our room I was walking down the steps from the bathroom and cut my foot open on a carpet gripper sticking through the carpet, reception were good and brought plasters and recorded the accident but no one came to fix the problem, take your slippers!!! The setting in the dining room was cosy also with a log fire, the evening meals we had were average just like pub food, however the breakfast was excellent and staff were really friendly. There was a wedding taking place on the Saturday so it was very busy and noisy not a pleasant experience and trying to sleep that night with doors banging and people shouting was a waste of time. There was plenty of parking and the grounds were beautiful, however we wont be going back, it was expensive for what we received, we booked it through booking.com and on the day we were to travel rooms were cheaper than what we had paid.

"AfternoonTea"
Lesley H, 03 Novembre 2019

A special treat for us on our Wedding Anniversary. Cannot fault the delicious food, so delicately offered and presented by a charming waitress together with tea & coffee. We loved it all. For once it did not matter keeping to our diet !

"Birthday"
BackPacker246742, 29 Octobre 2019

A great facility and excellent staff. The food is high standard. The room we stayed in needs minor improvements. Overall a nice experience and would return at a later date. The Manager was very helpful and considerate to our customer needs.

"Great stay"
sezza201288, 26 Octobre 2019

Staff very helpful, breakfast very generous and pub meals very tasty. Bemindful to ask for a room away from the bar as the music can be heard from the room of an evening. Bed comfortable and room size generous

"Weekend Away"
Darlington21, 21 Octobre 2019

Expected much, much more! Initial welcome at hotel - absolutely fine, no problem. Room (no.27) POOR. Very small - no wardrobe! No easy chair(s) to relax in. Very poor sound insulation - we could hear noise (TV's, conversation and wc's flushing) from adjacent rooms until early in the morning)The bathroom lacked layout space for own toiletries. Breakfasts - extremely good, once again - no problem. Dinner on the Saturday evening - oh dear, where do I begin - POOR. I chose the French Onion soup - not good, unsophisticated and tasted like onion gravy. The individually wrapped butters that accompanied the bread roll were served on a dinner plate that was piping hot. Therefore, when I unwrapped the foil, liquid butter ran out all over the plate! My main course was the chicken parmo and simply lacked an sense of sophistication in terms of taste or presentation. The pint of bitter I had? Below standard and lifeless - maybe the gas cylinders in the cellar weren't switched on at the time, or they were empty? The site and grounds - very, very pleasing. Spacious, well kept and excellent long distance views. Parking - no problem. Staff - very good Hotel's environmental policy - excellent - the first time I've seen a hotel's written policy. Very encouraging to read. To summarise, potentially an excellent venue - I just got the impression that parts of it are begin to look, and act, 'tired' and require refreshment.

"Another Awesome Experience"
Roofy157, 17 Octobre 2019

My team and I have stayed at the Castle previously and returned for another stay due to the quality of venue and service that we received the first time. On our arrival for this trip, we were met by Susan H. Susan is the prefect person that you would want to greet your customers. Nothing was too much trouble and her service was spot on. She is an invaluable part of that team. Along with Jack, who showed us around the undeerground area previously, it was great. The rooms were clean and warm. I had the pleasure of the Ayscough Suite. To say this suite is stunning is an understatement! Exceptionally spacious indeed. Our evening dinner was cooked and served perfectly. Beef brisket with a huge amount of veg for a good price. Other venues may charge a lot more for what we had. Served by the staff that used cloths to deliver the plates so as not to get fingers an thumbs on the side (silly thing perhaps, but noted by us. Wine was superb. Breakfast was perfectly cooked again and set us up for the day. The grounds are stunning for a walk after breakfast. I spoke with Susan to re-book for November, but there are no rooms available for the dates sadly. I will defintiely check back a week or so before travelling again to see if they can squeeze us in. Susan, jack and the team, really well done and thanks for looking after us.

"Mr & Mrs Shorts Anniversary 5th October"
LovetotravelDean, 16 Octobre 2019

What a beautiful Castle, the wedding we attended was arranged to precision from start to finish, wedding breakfast gorgeous and the buffet a wide variety of choice. Our room was spotlessly clean and comfortable, loved the extras (biscuits & toiletries) It was a wonderful experience to stay in such a beautiful listed building, enjoying not just the perfect wedding but the surroundings. Many Thanks

"25th Wedding Anniversary 5th October 2019."
anthony s, 14 Octobre 2019

My wife and I would like to say a massive thank you to Walworth Castle and all the staff for making our day so special in such a beautiful place. The food is great & piping hot with plenty to choose to say there's a lot. We'll treasure the memories for the rest of our lives, we're back in November (Well what a surprise). Thank you. Anthony and Nicola Short.

"Anniversary"
Chris O, 13 Octobre 2019

Had brilliant stay hotel is amazing room was gorgeous and staff from reception to the bar were great will definitely be returning thankyou so much we loved it and the food was great and reasonably priced

"Wedding day heaven."
Gazbaz2, 13 Octobre 2019

We were lucky enough to be invited to Walworth Castle Hotel for a friends 25th wedding anniversary/vow renewel. On arriving at this glorious venue, we were taken aback at it's beauty and prestige. The staff were incredibly welcoming and friendly. The castle itself inside is plush and stunning. Our room was one of the suites, which was big enough to have a game of tennis in. The gray 4 poster bed was delightful and the bathroom was huge. During our stay, we were treated with great respect and humility by our hosts, Michael was amazing and had all the details of the wedding in hand. The food for the wedding breakfast was amazing, the drinks were of good value and the breakfast the next morning was of high quality. As we checked out, we were thanked very much for staying with them and given several bottles of water in glass bottles to take on our journey home to keep us well hydrated. They really cared about us. Thanks to all the staff for an amazing weekend which we will always remember.

"Great hotel"
716SteveJ, 07 Octobre 2019

In the past few months I have stayed twice at the Walworth Castle Hotel. Both times a lovely greeting at the reception, the lady could not have been more helpful. Lovely rooms on both occasions. Everything I would need for an overnight stay available. Parking is very close to the main doors great when it's hammering down! There is also a car charge point available. The bar area is very nice but can get busy at times the food is very good. Will defiantly stay here again when in the area,great value for money.

"Wedding Guset"
Roving279241, 07 Octobre 2019

Great location and especially for a wedding venue. Fantastic food, a great choice of breakfasts.. Staff we came across at reception and in the bars all brilliant and could not do enough for you. Don't stay in room 2 though unless you are by yourself as the room is far too small especially if you are trying to get ready for a wedding.

"Business stop over in a castle"
Tony K, 03 Octobre 2019

You cant help but be impressed when you pull into the hotels driveway. For me the service, rooms and ambience were all excellent. Staff are attentive and go out of their way to make your stay a good one. Both the evening meal and breakfast were a pleasant and unhurried experience, with a good choice of menus. A happy stay over.

"Relaxling surroundings"
Airwick99, 25 Septembre 2019

This hotel is a small castle and looks very grand form the outside and the reception area, Lounge and restruarant are all decorated in keepin with the castle. Very calm and relaxing enviroment. Lovely grounds and wooded area. Clean, comfortable accomadation, excellent food. Very good value for money.

"Beautiful place to stay to celebrate silver wedding anniversary."
Jacqueline A, 24 Septembre 2019

We stayed in a suite at the top of one of the towers. It was very quiet and peaceful. The bedroom had a four poster bed. The only thing about the whole visit I didn't like was that the suite was not as cosy as I'd have liked. It had no pictures on the walls or finishing touches that would have made it more like a castle stay, but it would perfectly suite any minimilist visitors. The bar and restaurant was lovely, the food delicious and the service second to none. Would definitely stay here again.

"Felt very at home"
L L, 24 Septembre 2019

Stayed here for a wedding in July, which provided a lovely setting. Husband unexpectedly had to go to hospital during our stay but the hotel's customer service was exceptional in their support making sure I was ok and had what I needed especially while handling the unforeseen circumstances on my own and not knowing the area, so that I didn't have to worry about extending my stay last minute. It was comforting that all the staff were aware and cared, so I was looked after. Can't thank them enough for this. Restaurant offered hearty comforting meals with a nice ambience and attentive service; the lamb with the shepherd's pie was delicious, and a good wine selection. The only minor downer was that we were assigned a particularly small room, which made wedding prep difficult, and having seen the rooms either side of us being much bigger and for the same price. But understand that the hotel was fairly full at the time and they were unable to swap us. Would return if staying in the area again although hope we get a better room next time!

"Great Sunday Lunch Carvery"
Kevin R, 23 Septembre 2019

Stopped on off chance they might have a table on Sun Lunch, staff great, very helpful, lunch was lovely although the beef was a little dry and the guy carving had no or little sense of humour! A very enjoyable lunch. Well worth a visit

"Very nice stay with friendly staff."
Damian F, 23 Septembre 2019

We only stayed one night but were put in a lovely twin room in the main part of the hotel. The reception staff were very friendly and gave advice on where to go for dinner. Breakfast was cooked to order and very nice. The pastries didn't look amazing but there was also cereal, yoghurt etc. Parking was plentiful and easy. We were asked about our stay upon checking out, and given bottles of water for the journey!

"Fabulous!"
Marthab124, 15 Septembre 2019

We really enjoyed our stay. Friendly and helpful staff, comfortable rooms and great food. Nothing was too much trouble and meals were amazing. The grounds are lovely to walk in and I would recommend visiting the Birds of Prey centre too.

"Shame!"
Cheryl095, 15 Septembre 2019

Looks great from the outside but sadly our room did not live up to expectations. It was so small we had to breathe in to pass each other (and we are not huge) and the bathroom was worse. There was a little lobby inside the main door before the bedroom and bathroom which was useful for your cases as there definitely wasn't room in the bedroom for them . Room lights were worked by your room entry card, which was fine, but we just turned off the bedside lights after getting into bed and I suffered an awful "hum" through the night not realising it was from the lights. Once you've heard something like that you can't get away from it. We only realised that was what it was when we took out the card to go to breakfast the next day! No wardrobe just a modern "pole" with arms that you put your clothes hangars on. We had emailed ahead to ask if we could have blankets, as we hate duvets. No problem they said but the duvets were piled high on the only chair and the said blankets were squares of polyester which didn't even cover the bed. Beds would have been comfortable except for the springs! Fortunately I had put some blankets in the car. We found meal portions were huge. Nicely cooked though. Service was slow and tables not cleared. We asked the waitress for tea and she carried on mopping the table. Beware of satnav irregularity getting there.

"Overnight stay"
traceymichelleF4978K, 14 Septembre 2019

We stayed for one night on our way to Scotland, choosing this hotel for its character, food and grounds at a very reasonable rate. The customer service from the time of booking and throughout our short stay was excellent. Staff were very friendly and nothing was too much trouble. We enjoyed a walk in the grounds and through the small woodland after our long drive. Dinner in the restaurant was first class as was breakfast. Our room in the west wing was well equipped and clean. Although on the small side, it was comfortable and there's even a ‘pillow menu'! Thank-you for an enjoyable stay. We would definitely return.

"Fabulous time"
Anita F, 08 Septembre 2019

A spontaneous dinner and night away in this beautiful castle, we were upgraded on arrival the receptionist Susan was lovely. We had s four poster room with an enormous window looking over the gardens, the dinner and breakfast were fantastic and a good price. The atmosphere throughout was warm and pleasant, would definitely recommend to friends and family.

"Overpriced for what it is"
Debra G, 07 Septembre 2019

Visited for lunch. The grounds are so impressive but is let down by the cleanliness of this hotel. It really is in need of a deep clean. Toilets especially need a lick of paint and why are they putting carex liquid soap for use instead of their signature toiletries. Then theirs where we are which is dark and gloomy and far too many tables squashed in their so much so, you are practically sitting on your neighbours lap. Was booked in here for Xmas day lunch but have cancelled. Not nice

"Stayed In the cottage"
Annbellis, 04 Septembre 2019

Brill week in the little cottage with hot tub. Had dinner at the castle for my birthday. Had the meal for 2. It has to be the best meal we've ever had the meat was cooked to perfection. The veg was. Brill and plenty full. You gets lots of veg. 2 Yorkshire puddings. Lots of gravy all was beaut also pudding was. Delicious too Would return here and recommended to anyone The staff was so friendly. And cannot do enough for you. We have been looked after very well. The grounds are nice for dog walking. Nice woods also. And lots to do. To travel to as well

"staying for a wedding"
Jayne A, 02 Septembre 2019

stayed at the hotel for 2 nights as went for a wedding. The room was a four poster bedroom couldn't believe how nice it was. plenty of space in the room and a lovely bed. The breakfast in the morning was really nice with friendly staff. would definitely recommend this place if want to have a wedding here or just to get away for a few nights.

"Great Location"
David C, 29 Août 2019

Booked this for an overnight stay with my wife. Only live a few miles away but never been here before.Greatly impressed with the location and entrance to the castle.Very nice lady on reception couldnt be more helpful.Rooms are a bit dated but very clean with all the amenities you need however this only added to the fact that it is a CASTLE and not a new build. Had drinks and food in the restaurant food was delicious and reasonably priced but limited choices on menu. All staff were very helpful and courteous.We will return for one of the theme nights that is operated by the hotel. All in all a great stay for a reasonable price

"Lovely Grounds, Bad Room"
emteex, 25 Août 2019

We arrived on a saturday afternoon, there was a wedding on which the hotel informed us a few days before, we didn't mind as they were in the garden area. Check-in was quick and efficient, we were given room 31. This room is on the second floor in the castle and out of the way, our room can only be described as ‘harry potters cupboard' the bathroom looked like a cupboard, it was very small. The room itself was ok but there was no view, all we could see was the roof below. If there had of been other rooms available we would have happily moved, however we were only here for 1 night so stayed. Breakfast service was not great, they seemed short staffed as glasses were not replaced, we had no milk with our teas. However, the food was tasty and filling for a day of exploring. Not sure if we would stay here again, if we did we would ask to not stay in room 31.

"Stayed here for Kynren"
Road272219, 25 Août 2019

Stayed 1 night so we could attend Kynren. About 20 mins from the site and set in beautiful countryside. Staff really friendly and helpful. Would definitely stay here again. There was a wedding on the day/night we stayed and someone rang me a few days before to inform me of this.we were in the West Wing so was very quiet. Thought the courtesy call was a nice touch.

"Great friendly hotel"
carlhO9605FC, 22 Août 2019

I stay here regularly and every time the service and attention is excellent. The resteraunt has an excellent chef and the staff take good care of you and are professional and helpful. Rooms are very comfortable and the staff will help you with any requests to make your stay as comfortable as possible. I recommend anyone to stay here as you will be well looked after, enjoy great food in wonderful surroundings for a great price too.

"Comfortable and historical stay"
OTakf567, 20 Août 2019

We enjoyed the comfort of the room and the hospitality of the staff at the reception. The Walworth suite was just wonderful to stay in. We dined at the 1189 and the food on the Saturday evening was delicious and service was reasonable. Breakfast was good also. An excellent stay over all.

"Wedding Venue"
Odyssey423530, 19 Août 2019

Stopped here as it was the venue for a wedding I was attending, everything about the day was beautiful, Hotel, Grounds, Room and Staff all impeccable and the day was fantastic. Will definitely go back for a little getaway one weekend.

"Wedding"
unicornrb823, 19 Août 2019

I got married here it was amazing they couldn't have done more as a service. The day flowed without any hitches due to the very organised team led by Michael thank you for adding to very special memories

"Overall brilliant."
shireenharrison28, 09 Août 2019

Lovely stay. Every member off staff were perfect nothing was too much trouble for them. Esp Andrew Katie Rachel and Julie. Every meal I ate was lovely and had no faults and they more than happy to meet dietary requirements. Room was nice just right for 2 people a few cobwebs behind main door but wasn't an issue to remove when I mentioned it to house keeping. Everything else was spotless.

"Almost the perfect relaxation getaway "
Hargreaves007, 06 Août 2019

Stayed for 2 nights with my wife following a couple of nights in Newcastle at a wedding. The hotel had a wedding event on the Sunday we arrived (28th July) which meant that we had to endure the evening disco until midnight. The function room is in the centre of the castle with the guest bedrooms all surrounding it and the noise pollution in the room is quite loud. Thankfully we had nothing to be up early for the next day but a hotel should be a hotel first and host functions only if it is equipped to do so without all the guests having to be disturbed. The grounds are huge so a purpose built marquee could be installed. Apart from this issue the hotel is amazing, stunning to look at, clean and comfortable room and fantastic food at breakfast and dinner in the restaurant. Almost perfect.

"Extra Thankyou"
Lhedl, 06 Août 2019

This hotel has the best front desk Manager Sue Head and her staff are second to none. We stayed 3 nights recently unfortunately it was for a sad occasion for us. But Sue did all she could to make our stay stress free and enjoyable.She was amazing. Unfortunately I cannot remember the other member of the team but she as from Kent She as such a pleasant and helpful lady. If you ever stay at Walworth Castle be assured you'll receive a smile and warm welcome.

"Fantastic wedding venue however small bedroom and charged for breakfast."
Kevin7280, 06 Août 2019

We stayed at Walworth Castle for a family wedding and the wedding was perfect. Ice cream on such a warm day was a nice touch, afternoon tea rather than a dinner was also a genius move, so much more social at the table. I was disappointed with our room, it was so small it had no wardrobe just some hangers which for one night was OK but if you are planning to stay longer insist on one of the bigger rooms. Although we booked a double room for 2 people when we checked out we were charged an extra £10 for a breakfast as "although you booked a double room only one breakfast is covered" I have never in my live heard anything so ridiculous and thought I must have misunderstood but no the receptionist stated that although we booked a double room only one breakfast was chosen!!! not sure that is even an option on booking sites. It took the shine off an otherwise perfect weekend.

"Atmospheric stay"
trythealea, 31 Juillet 2019

Stayed in the lodge in the grounds of the castle. Lodge was stunning with every possible convenience, including a hot tub. We ate at the castle for a Sunday lunch and an evening meal and both were excellent - good service and quality food. The icing on the cake was an afternoon tea in the lounge - quite simply stunning.

"Small, outdated rooms, overpriced & not clean"
incubus1990, 28 Juillet 2019

We recently stayed at Walworth Castle Hotel on a Friday and Saturday night as we were attending a wedding in the local area. When pulling up to the venue, it really is a stunning setting with beautiful grounds. We were greeted at reception by a lovely lady - there was some problem with my card but was not an issue, she sorted everything promptly and directed us to our room in the west wing of the property. The venue was particularly busy with weddings on both the Friday and Saturday and people were kind of loitering around the reception area which isn't particularly big so we found ourselves wrestling through people to get to our room - maybe we just got bad timing. With regards to the room itself (room 6), we were paying £150 per night for bed and breakfast - and this is absolutely shocking for the size and quality of the room that we were given. Just about enough room to walk around the bed, not particularly clean at all, and there were cobwebs all over the place. In the bathroom alone there were 5 large spiders and a number of smaller ones which didn't make for a particularly comfortable shower in such a small bathroom. Had I paid around £70 - £80 for the room, I wouldn't have thought much of it but to charge this much for such poor quality is terrible. The room was so outdated and needs a freshen up for sure (as well as a deep clean...) Breakfast again was disappointing - cooked and continental options but these are limited. Ordered the full english on the first day which took half an hour to come - and then the scrambled egg was clearly microwaved, sausage was weird - the black pudding was good but didn't make up for the rest. My fiancée had the eggs benedict and said it was gloopy and didn't taste too fresh. Just to add to this, we came back from the wedding on the Saturday night only to find our keycard didn't work in our door. Went to reception to get a new card but there was no-one on duty - and there was no way to call them so we were stood there for 15 minutes until someone showed up - he wasn't apologetic at all either There are rooms in the main castle so I don't know if these are better quality, but we were well and truly ripped off for what we experienced - I would not recommend this to anyone. Lives up to the other Best Western hotels I have stayed at unfortunately.

"Fabulous place to stay"
MrsKirk-Smith, 28 Juillet 2019

We stayed at Walworth Castle for our nieces wedding it was truly amazing - gorgeous hotel, grounds and fabulous food the staff were super friendly and helpful too. Fab place to visit if you're looking for somewhere beautiful and remote up North

"Brilliant Wedding Venue"
nigel4999, 28 Juillet 2019

My daughter was married at the hotel on the 26 July. From the moment we arrived on the day before to the moment we departed on the Saturday all the staff were outstanding. Special mention to Michael the manager who oversaw the wedding and kept everything ticking along nicely. This hotel is a fantastic wedding venue and I would have no hesitation in recommending it.Thank you to all the staff for making my daughters wedding such a special occasion.

"A Special Experience"
Lynda I, 24 Juillet 2019

I booked a night at the Walworth Castle Hotel for my husband's birthday and it certainly made it special. We found the staff to be very pleasant, helpful and enthusiastic about their work and the Castle. Before leaving we were treated to an impromptu tour of the dungeon, complete with evidence of secret tunnels, we also looked inside the tower library with it's gruesome story of a maid being bricked up inside (this happened a couple of hundred years ago, not in recent history!). We also got to see inside some of the premier rooms and suites which although decorated in a sumptuous medieval style were bang up to date in their facilities! Our thanks to the lovely Julie and Tatcha and the other members of staff who helped make our stay such a memorable one. We hope to return again soon, maybe to see the autumn colours in the Castle woodland and see a demonstration at the Birds of Prey Centre which we missed this time.

"Highly recommended "
MikeE317, 21 Juillet 2019

We had a two night stay here to celebrate our Silver Wedding Anniversary. We booked the week before and then read the reviews and were concerned about the negative comments regarding food and service. The place is so impressive, spotless clean and staff obviously have a keen eye for detail as the whole place was immaculate. The majority of staff are youngsters who provide a level of service well beyond their years and are not shy of doing the extra mile for you. The food was scrumptious and all 4 of us definitely put on a few pounds. Based on our recommendation my in-laws are going to have a couple of nights here in a few weeks time. Thank you to all the staff who made our weekend a memorable one at this truly magnificent venue.

"Lovely castle, lovely staff"
PastorJM, 20 Juillet 2019

Enjoyed most things about the castle. Our room was rather small but others were available. Good location to visit a number of places including Barnard Castle and Beamish Museum Food was excellent and we felt good value.

"Perfect Wedding Venue"
Samantha S, 18 Juillet 2019

We recently got married at Walworth and we could not give them a better recommendation! Ailsa and Rachel helped us plan our perfect day and there was very little they that they were not able to do. They were both full of ideas and made sure everything was in place. All of the staff during the day were fantastic and there were no issues. Michael was very patient and guided us through the day seamlessly.

"Great fun"
404alastairw, 14 Juillet 2019

Stayed in a very large suite in a tower. There was a four poster bed. I felt like a princes looking out of the window! The suite was so large it had its own private corridor. Unfortunately the shower was positively dangerous the temperate went from straight from stone cold to boiling hot without any intermediate temperature. It would be very easy to be seriously scalded. We told the management who were took appropriately serious note of this. The breakfast was average ie nothing bad or good about it. The grounds are lovely with a large pond and bird of prey zoo.

"Lovely hotel but poor organisation let the whole thing down."
Michelle O, 04 Juillet 2019

Sadly breakfast let the place down. We stayed over as we needed to be in Durham early the next day for a University open day. Arriving for breakfast at 8am there was not much on offer in the buffet - plain croissants, juice and what I think was grapefruit on a stand so high I couldn't actually see what it was! So we opted for the cooked breakfast which took over half an hour to arrive!! The restaurant was not at all busy so there must have been very few staff working. By the time our food came we really had to go, just rushed a few mouthfuls. The outcome was a late departure, the park and ride was full and we missed the first hour of a very busy day. All in all could have driven from home and arrived at the same time. What would have been a lovely stay otherwise just left me utterly frustrated.

"Walworth hotel"
Global27023274208, 04 Juillet 2019

Jaw dropping 16th century manor house, absolute pleasure to visit.and would not hesitate to select it again given the opportunity. Although on a business trip, it would make an ideal base for touring the north east such as Durham, Newcastle and much more.

"Amazing...but..."
griffmanager, 01 Juillet 2019

Really wanted to leave a fabulous so annoyed I cant. Stunning building, immaculate gardens and impressive public areas. Greeted by a lovely lady on reception who was training, very welcoming. On arriving at our room we had unfortunately been allocated a twin although we had booked at Double. We booked last minute for a very reasonable rate which I appreciate. We were informed they only had one other double room available which had a very small bathroom located in the castle which was again not a huge issue and we moved across to the room at the top of the building. We sort of got the impression that the lady knew this wasn't going to be the best choice but it was this or the single beds.The room itself was tiny and the bathroom was very very tight almost to the point where it was impossible to sit to use the toilet. As we were told this was the only room available and we didn't really want to sleep in single beds we accepted this gracefully and got on with enjoying our stay the staff were lovely about it and apologetic so we just carried on. We had a absolutely incredible meal in the restaurant is really lovely although we were asked half way through our main course if we would be having a dessert as the kitchen was closing which was a bit irritating. The restaurant 3 members of staff working and all very inexperienced and awkward not helped by the same CD on continuous loop throughout the evening and again at breakfast. We enjoyed a drink in the lounge area following our meal and as it got late it dawned on us that there was only 5 or 6 other guests in the whole hotel. We retired to our room and in fairness had a really good nights sleep, the bed was comfy, The room was just really really depressing and dark, and not in a characterful way either, poor old carpet, odd down lighters and poor furniture. Really think this should be a Single occupancy Room. Expecting to see lots of people at breakfast which would have explained the "Full" hotel the evening before again completely empty. The thing that's really got me is that if we had been allocated a wrong room changing it should not be an issue if other rooms were available we should have been offered an upgrade which we would have been happy to have paid for. The room we were given was a downgrade which just seems so odd when clearly other rooms were available but just not offered. Really strange. We were told this happens a lot with the bedroom allocations. Perhaps consider adding zip and link beds into your wing bedrooms which will give your more flexibility and easy to sort out if this happens again. We really did have a nice stay at the castle, its lovely, the food is tremendous the staff are friendly. The room move just really ruined the stay. We will stay again but will be more careful to ensure we dont have the same issue. Mr Newman

"An impressive building"
Julie P, 28 Juin 2019

Last time we visited was not a pleasant experience, but this time we had an amazing 4 poster room overlooking the gardens. The bed was very high, but comfortable. The room could have done with a sofa rather than two chairs. You could ask for "real" milk for your drinks rather than UHT. We didn't have dinner, but the breakfast was very good in a newly renovated period room. If there's a wedding on, then be aware there could be noise, depending where you are in the building - this didn't really bother us on our visit even though it was warm and we had the window open. It did mean that parking on the front was restricted so there is additional parking round the back.

"Tasty lunch with friends"
MOOSEMARLEY, 24 Juin 2019

8 ladies had a nice lunch. All the food served at the same time and the menu has good choices. Very good roast of the day tasty fish and chips. Nothing much left on our plates which is always a good sign. Only problem is the lighting in the room it is dimly lit and we had to get out our mobile phones to read the menu.

"Holiday stop over"
RussH406, 22 Juin 2019

I have stayed here several times on business in the area. This time I used it as stop over on the way to Newcastle airport for our holidays. I have always had a great room but this time I was upgraded to lovely room in the castle turret. The wife loved it, big rooms, great views of the country side. The food is always good and reasonably priced. Staff are very helpful and polite. It made a great start to our holiday. Thanks Walworth Castle

"Decent hotel, good value for money"
terrytibbs2018, 15 Juin 2019

We used the room as somewhere to crash after a wedding at nearby Headlam Hall. The room was perfectly comfortable, although we were given twin beds instead of a double, which is a bit irritating. The place was clean and we had a good night's sleep, though. We had a few starters to pick at from the 1179 restaurant and that was pretty decent too.

"Fantastic stay for daughters wedding"
Flyer50061972517, 09 Juin 2019

We have just had a two night stay, for my daughters wedding. The staff at Walworth Castle are outstanding, and added to the special event. The venue is superb, food is fantastic. The setting is beautiful, totally would recommend for that special family event

"Wonderful family wedding day"
maggie672015, 07 Juin 2019

Excellent organisation, perfect setting & friendly, professional staff. The food was cooked & presented to perfection & special diets catered for. Great place to relax & well cared for grounds with outdoor seating, space for children to play overlooking the surrounding countryside. Drinks are a little expensive but probably comparable to other hotel prices. Would recommend this venue for a special occasion.

"Weekend break"
melony1980mw, 05 Juin 2019

Stayed here with my husband for the weekend had a lovely relaxing time as usual. Love staying here food is fantastic, the castle is beautiful inside and out and the staff are so friendly and welcoming. I would highly recommend staying

"Sunday Lunch"
Trevor N, 04 Juin 2019

Visited on Sunday 2nd June for a family lunch. We ate in the restaurant the service was excellent and the food was superb at £14.95 for 2 courses its fantastic value for money. The roast lamb was excellent, it was so tender and there was plenty of vegetables as well. Definitely worth avvisit

"Outstanding customer relations"
hayleg1, 29 Mai 2019

Myself and my husband got engaged at Walworth Castle 17yrs ago staying in the king james suite, i entered a competition in March 2019 and was lucky to win a all singing/ dancing stay, we booked but somewhere along the way dates got mixed up and shouldnt of been allowed on a weekend which i found out 3 days prior, on the verge of tears we all know how hard it is to get a child free night and some r&r, then there was SUSAN in reception customer relations...what can i say she worked her magic and couldnt do enough to make this happen for us and YES we are staying as planned....Thank You Susan see you at weekend!

"History tour"
Karen R, 25 Mai 2019

Called in this morning en route to Raby Castle and by chance saw the sign for Walworth Castle hotel. What a wonderful find. I'm visiting 60 castles this year and in doing so stumbling across some hidden gems. This being one of them. The lady on reception was so delightfully helpful. We were given a leaflet on the history of the castle - told about the dungeon and advised that Tache would be able to take us into the historic foundation. We had a lovely tea coffee - the most enormous cookies and then had the pleasure of Tache giving us a guided tour of the Dungeon. We were really impressed with her knowledge natural wit and charm. Our short visit was so enjoyable, the decor is brilliant and the grounds fantastic.

"Great experience!"
Culture27530382015, 25 Mai 2019

This castle was built in 1189 - how awesome is that?? The experience of staying in such an old building was enhanced by the wonderful staff. Jess in Reception was a delight, as was Tachia ( who took us on a tour o& the dungeon!).

"Amazing"
Christine T, 21 Mai 2019

I have stopped at a few B.W. hotels, but Walworth Castle was exceptional. Set in beautiful grounds. Although it was only an overnight stay as soon as we entered the hotel everything was relaxed and friendly, receptionist was informative and had a lovely sense of humour. The hotel was very busy as there was a wedding taking place, but that did not effect the attention we was given. Our room was well set out and very comfortable. Evening meal was good quailty ingrediants cooked to perfection. When paying our account we showed our B.W. gold card and was told that we must always show it when first booking in, as we would be entiled to a upgrade if a room was available. No one as ever mentioned this to us before. Thank you so much for a lovely stay. Hope to return in the neat future for a longer stay. Chris

"1 day supplier visit"
Veryfrequenttrave1, 21 Mai 2019

This hotel is possibly the best all round hotel that I have stayed at in recent years. I am a regular business traveller and have stayed at BW and non BW hotels all over Europe. Walworth Castle has tremendous curb-side appeal. This carries on throughout the entire hotel. Walworth Castle has been featured on the BW TV advert and this is a well deserved accolade. The staff are all extremely friendly and helpful. They are all locals and have good knowledge of the local area. The staff exhibit a sense of pride in their jobs this is rarely seen these days. The restaurant service is 5*+ and a lot of the food ingredients are locally sourced. The breakfast is to die for!! I strongly urge anyone considering a stay at this hotel to do so. You won't be disappointed. I have stayed many times, always on business, I am however planning to visit as a vacation destination and am very much looking forward to this. In conclusion, in my opinion this hotel is a real Gem!!

"A fabulous hotel, exceptional staff."
Wendy B, 18 Mai 2019

We loved Walworth Castle for so many reasons so I'll leave the one personal negative to the end of this review. We'd always wanted to stay in a castle and with its location, history (1189 AD) and value for money this one came up to expectations. The staff were amazing from the Manager Mike to Julie at reception to the dining and cleaning staff. Mike gave us a private tour of the dungeon and volunteered showing us the best and most interesting route to our next stop in Edinburgh. Walworth Castle isn't actually a castle in the way you might think of Edinburgh or Stirling Castles and there is no evidence it has ever seen battle. It was intended more as a home and since it was built in 1189 has had many lives including a school and POW camp. Now it's clearly a hotel with some pretty nice surrounds. Our room in the main castle rather than the annex was gorgeous. Light and bright with a draped high four poster bed and a huge bay window overlooking the lovely gardens. Breakfast was great with lots of choice and cooked dishes prepared freshly for each guest rather than the usual buffet. Now, reluctantly for the negative. You would expect a castle to have good soundproofing, but no. On the second night of our three night stay we couldn't sleep till after midnight because our neighbour was watching a movie and the sound of the movie and then his ablutions easily travelled through the walls and were quite off-putting. Also – there is a general policy of playing music through all the public spaces in the hotel which we personally found intrusive and aggravating especially as it was often quite loud. The choice of music played was also generally inappropriate for the historic ambiance. Music can really work but this didn't for us. We are admittedly sensitive to noise and unfortunately our lovely room was directly above the dining room where music was played most of the time. It was impossible to escape the low insistent bass, and piercing beat even when it was quite soft. In fairness, the staff were very patient and accommodating with our pleas to turn it down – as happened when we tried catching up on our sleep with an afternoon nap on the 3rd day! The trouble was they would turn it down and then the system automatically would turn it up again after a little while. So although we loved the castle and had a wonderful stay if you want quiet avoid room 28. And check if there is a wedding or other function scheduled as from other reviews we see that this can also be a a noise problem.

"Evening meal "
flowersbynattrass, 16 Mai 2019

Visited the castle tonight for a meal with friends after a visit to the fabulous Walworth Castle Bird of Prey Centre. Good service, great food and fabulous surroundings. Wouldn't hesitate to recommend.

"1189 Kitchen Meal"
Thomas S, 15 Mai 2019

Stopped for early evening meal with my elderly mother on 11/5/19 and had a great time. We didn't book a table but were catered for all the same. We ate a Platter for two which is chicken breast, lamb rump, belly pork and Yorkshire pudding with roasties and mash with veg. It was outstanding. We also topped this off with the largest glass of Gin and tonic that my Mam has ever seen. The kitchen is a new addition and well set up, the staff were great, the food spot on so thanks to everyone.

"Great Character Property and Location"
Villan64, 10 Mai 2019

We have stayed at Walworth Castle Hotel twice before. This time just for one night whilst visiting the area. Reception were helpful and friendly and for the second time we were upgraded to one of the superior rooms in the old part of the castle. We stayed in the hotel for evening meal which was fine if not as good as our previous stays and real ales are no longer served. Only downside was that they were having problems with a smoke alarm so everyone had to leave the restaurant until it was established as a false alarm. It went off a few more times before we left in the morning. Hopefully it is fixed now! We would still go back to this hotel if in the area. Breakfast was excellent.

"Our daughter's wedding"
TheTweens, 07 Mai 2019

All I can say is what a wonderful experience the whole weekend of our daughter's wedding was. We arrived on the Friday, we had a four poster bedroom, in the castle itself, with a sitting area overlooking the grounds. The staff were most helpful and extremely friendly, giving us all the information we sought. We had a meal in the restaurant and were pleasantly surprised at the quality and also the reasonable cost of the food and drink. The wedding itself was well organised, the meal was excellent and the evening buffet was spot on. Breakfast was also good. Continental style to start off with followed by any hot food from the menu. The staff could not do more to make the wedding a total success. We can totally recommend this venue. If we are in the area and need a hotel, we would certainly stay again.

"EXCELLENT"
Roofy157, 02 Mai 2019

The venue is superb. Location is fantastic and quiet. We did stay during the week, so no functions on. Restaurant was awesome. Chef is top notch. We had the Roast Beef. Great portions and perfect taste. Breakfast was the same. Staff were the best we have experienced. Friendly (not overly friendly that you feel awkward), approachable and helpful. (Julie and Jack...thanks!) Set on a huge area, great for an after breakfast walk. We will be using this venue as our regular hotel from now on when in that area. Thanks!

"A lovely castle in the wilderness !"
balxx, 01 Mai 2019

Great place to stay ! and excellent food.A bit out of the way for business trips but then a great place to unwind and relax with some good wine and company. Lovely grounds and great service with a 24 hour desk

"Just fab"
786donh, 01 Mai 2019

Stayed two nights over the recent Easter holiday. It was an impromptu last minute thing. Really enjoyed it. A place full of history and character. Would make a great venue for wedding or family event. Standard room was a little plain but very clean and had plenty of space and a comfortable bed. Food in the restaurant was excellent. Good quality ingredients, well prepared and presented at booth breakfast and dinner. Was a little disappointed that a couple of the preferred options weren't available but the alternatives were tasty and enjoyable. Staff were well turned out, friendly and helpful though some of the newer ones could do with more training (as is always the case when you're learning but bar service could be slow). Reception staff first class. All in all a very reasonably priced and well run establishment. Recommended.

"Good find"
churchbarn, 01 Mai 2019

Was looking for a castle to stay in for another item to tick off bucket list and found Walworth Castle on Best Western site. On line booking was simple and found the hotel easily off the A1. First impressions on driving into the grounds was how immaculate the lawns and borders were and plenty of parking. Reception booking in was friendly and efficient and directed to our suite. Having seen it on line ,I knew what to expect, but partner was blown away by four poster in large well furnished room with a very large bathroom too. Room was clean ,plenty of power points( with usb sockets also) tea coffee etc. Minor gripe with bath robes- we are not all waif like models and for a normal man a bit tight and revealing. We did not use the lunch or evening meal service but breakfast was excellent. Plenty of cereal choice,pastries,toast, fruit juices etc. The cooked breakfast menu was also extensive. Orders were taken by cheery staff with no request too much to ask. We had an issue with noisy guests outside of the hotel at 10.30pm but a call to reception solved the problem in seconds- excellent service. Check out was simple and efficient with two bottles of water given for our journey-a nice touch. All in all a great stay, fabulous room, fabulous staff and a reasonable price too. Well done to one and all we will return. ps please sort pot holes at entrance from the main road.

"Fantastic stay overnight"
HonestReview1212, 29 Avril 2019

Turned up to a beautiful old castle. Entered reception to be met by a really friendly and helpful young girl. Chatted away to us and really made us feel welcome. My husband had requested room 19 - 4 poster HUGE bedroom - on the 1st floor. I was over the moon as it was my birthday and my hubby had pulled out all the stops. Rose petals, my favorite wine and chocolate covered strawberries were waiting. We had dinner reservations in the restaurant/bar. You are packed in tight but this is part of the castle experience. Old style wood and quirky decorations and ornaments. The staff were brilliant, we didn't catch the waitresses name unfortunately but Harrison was the waiter who couldn't do enough to help. Food was really nice, good honest pub food, cooked to perfection. The staff were always checking the tables to make sure we had what we needed. Attention to detail was brilliant for such a young team. After dinner my husband asked 'What is in the dungeon' and straight away Harrison said 'Would you like to see'. He went to get the key and down we went and he told us about the history and that they sometimes use it for weddings! Really patient and nice young lad. We went back to the room - there was a wedding on so it was really noisy but it was only about 10.30 so not a big deal. We did call reception at 12.30 when the noise would stop and almost straight away it quietened down. I remember back to my wedding so understand being quiet isn't at the forefront of your mind. If you are bothered about noise then I wouldn't book when there is a wedding on as the wedding party room is in the centre of the hotel. No escaping the noise. Breakfast was fabulous and check out was as friendly as check in. Was everything perfect in the hotel, no, but was my stay excellent with great staff, yes. I would stay here again without a shadow of a doubt!

"An affordable castle stay"
philips651, 21 Avril 2019

The first impression is good - you've entered the drive of a castle. There is plenty of parking too. Reception is inside the castle, and has friendly and efficient staff. The room, ours was in the annex, was large enough, with a decent TV, and good en-suite facilities. Breakfast and evening meals were both good, with accurate service. We enjoyed our stay here. Doubtless helped by good Spring weather, the impression of the hotel grounds was good - well kept and charming. Would I stay again - yes.

"Hidden Gem"
Andrew M, 17 Avril 2019

Lovely castle hotel in beautiful grounds just 10 minutes from A1 and Darlington. We upgraded to a superior double and werent dissapointed with our large room and four-poster bed. Good and quality food for both breakfast and evening meals. The staff also gave us a tour of the dungeon and haunted (maybe) library tower. Excellant value for money.

"Too cold in the winter"
John C, 13 Avril 2019

This is a very unusual hotel and very interesting, we went at the wrong time of year, its too expensive to heat in the winter. The staff were great and the room was nice and tiny, but still too cold, it would be great in the Summer.

"Great suite!"
von582015, 09 Avril 2019

My husband booked a short stay in a suite - totally gorgeous! Massive room, four poster bed, a bathroom bigger than some hotel rooms, lovely grey decor with yellow accents, and soooo much character. The staff were personable, helpful, and friendly. We enjoyed discovering the history, the many different public rooms, and the compact grounds (the nature trail is short but pleasant). And, having arrived late on Sunday afternoon, we can highly recommend the Bar Kitchen 1189 for a late roast lunch. Admirable selection of wines, many gins, and bottled beers to tempt the palate. Can't wait to go back! Thank you to every member of staff for making our mini break truly enjoyable - we will be back!

"A trip back in history"
Susan R, 31 Mars 2019

Our room was small but full of charm with a double four poster bed at its centre, a magnificent view and full of period features that added to an experience of historical time travel. The staff very kindly took us on a tour of the dungeon as my wife was keen to spot any ghosts the poor chap who took us down got covered in cobwebs bless him and started freaking out as he was scared of spiders which provided me with some entertainment lol. We had our on private dinning area in the tower room with rose petals and candles decorating the table and room which was magnificent, an extensive menu to choose from and personal care of Callum our waiter. The food was without fault and filling, I couldn't finish mine despite it being delicious. We both slept very well despite the wedding party below and woke to a fantastic breakfast in bed cook with local fresh ingredients the eggs were the best ever. The staff are five star and make your time there special so thank you Susan, Callum, Holly and the rest of the team names I can't recall sorry but you're still the best especially the young chap covered in cobwebs you made our anniversary.

"Evening Wedding Reception"
Drew0076, 31 Mars 2019

****Very Poor Service**** Attended Walworth Castle as part of an evening Wedding Reception. Well all I can say it what an experience, within 2 hours, having to run around and find service staff for the bar. There was a total lack of organisational skills, not deploying the staff in the areas requiring customer service. The whole customer experience was extremely poor, despite raising concern to the Head Receptionist Andrea, who was extremely defensive and lacked empathy for her customers at the establishment. Followed up with a conversation with Andrew the Duty Operations Manager, who took on board the feedback. It will be interesting to see if any improvements are made. My own opinion is this was like a faulty towers operation. Toilet facilities totally lacked, no loo role and they were disgusting, no glasses available at the bar, and some staff just didn't care about the whole customer experience. I would certainly not recommend Walworth Castle.

"One of the better ones in the area"
Fredouilleuk, 24 Mars 2019

Stayed several times on business, with colleagues. Due to my rates, I'm generally in the "lesser nice" rooms than my colleagues, but honestly not an issue. Lovely, quirky doors leading the lovely rooms. The best part of this hotel: the ladies at reception. Absolutely lovely! Really friendly and helpful. The staff at the bar, whilst fairly efficient, not as friendly. Very good food served in the bar/restaurant. Shame their is no facilities in this hotel (gym/pool) as this would make it even better, and more popular I'm sure. Parking is great, straight in front of the hotel. Would definitely return.

"Daughters wedding"
Anita J, 14 Mars 2019

Got to say the staff everyone from the under manager to bar staff reception were amazing my Daughters wedding was excellent from start to finish. Food excellent the place was imaculate. Setting awesome. Loved every minute of it. Only down side was the Manager was rude not very helpful what ever courses the rest of the staff go on he should be on them. Breakfasts also very good. Drinks are expensive only down side. Loved this place.

"Nice to be back...."
Adam B, 14 Mars 2019

Having got engaged here back in 2010 we try and return on a regular basis as we do have fond memories of the place. From arrival to departure all the staff (but particularly front of house) couldn't have been more helpful. We did arrive earlier than the check in time for lunch and reception sorted out an earlier check in and the administration of check in whilst we ate. We did enquire about private dining in the library which was unfortunately unavailable that evening but appreciate we should have booked this in advance so our fault. We booked a castle room (number 19) which had been refurbished since our last visit and we loved it. The only gripe is the shower situation (takes ages to warm up and not very powerful) but appreciate its an old building and plumbing works may be tricky. The bathroom seems large enough for a separate shower and larger bath which would finish the room off lovely.... The evening meal was lovely, we opted for the roast English Meat board for 2 for mains which was massive (we shouldn't have had starters first)! The wine list is good which a range of options and prices to suit. Overall another fabulous stay and Im sure we will be back soon.

"An experiance"
Happy_Eater900, 10 Mars 2019

Friendly staff. Poor internet access.code given did not work in room . The shower was ok but don't put on eco as cold even tho the sign asks you too. Service was good. Sunday roast was as always tasty and value for money. Breakfasts were good with a good selection to choose from.

"Terrible room! Tiny bathroom"
nigelg84, 03 Mars 2019

Recently stayed here for a friend's wedding and paid to stay in the castle, this was my first mistake! After ascending the 3 sets of stairs we eventually made it to our room. The room (31) was tiny and a very simple bog standard room, something you get in a b & b in Blackpool or somewhere. As we were at a wedding we only had time to dump or bags and get back to the ceremony. By the time the night had finished and we made our way back to our room up all the stairs it was gone 11pm. At this point I went to go to the bathroom! It was TINY! It was that small I could even get on to toilet to use it, meaning I would have to travel all the way back to reception whenever I need to loo. The bed was a standard double! For the £130 I spent to stay here I got nothing for it other than a bad back. The following morning the place had a power cut so couldn't get a shower or make a cuppa tea. This just topped off a miserable night away. I know it's not the hotels fault for the power cut but it is theirs for the standard of room! One last thing before I leave this post the drinks for the wedding party were ridiculously expensive for a double vodka and red bull was £10.20! I won't be staying here again!

"Best western Walworth castle"
aaronfuller, 01 Mars 2019

Very polite well mannered staff , was ungraded to a 4poster room at short notice , the lady behind reception ( Susan ) was one in a million very helpful! The food was delicious with a great service. Such a beautiful place to stay would certainly recommend staying here!

"Walworth - well worth!"
Roam47328765552, 23 Février 2019

Friendly & helpful staff all round. Food good, if there's any criticism, it would be of the ginormous portions, leaving us unable to try the desserts! Only there for 1 night due to attending a wedding nearby. Wouldn't hesitate to go again though.

"Walworth Castle Lodge Stay"
michelle33_12, 22 Février 2019

We stayed in the lodge for a weeks holiday with 2 kids and a dog. Although on first night was a little worried with a number of flys in the entrance and bedroom, the rest of the stay was as we expected. We was welcomed into the lounge at the castle hotel with the kids and dog, the scones and cookies were lovely. Could not fault service was good. More towels could have been provided - maybe a change half way through week - but got told its self catering, got told there was a washing machine but wasnt one, hot tub was great kids loved it - found out on last night there were speakers that connected to bluetooth-no run through on how to etc. I think there should be a cover over tub as one night it rained and nowhere put towels only inside - a long few seconds to get warm after coming out the hot tub. We called at the The Spotted dog made to feel very welcome and food amazing only 5 minutes drive away. So question would i stay there again maybe yes but not in the lodge - there is a cottage which looks amazing but is expensive for a weeks holiday but it is 3 bedroom and a massive garden. just a note there is No pubs withing walkin distance. I did also read on one of the reviews about traffic going past - sometimes it could be quite noisy. i dont like being negative about anything but it could have been better.

"An enchanting luxury stay in County Durham"
Wayayelike, 20 Février 2019

We've had a lovely time at the castle, stayed in the Baron room which was big enough for a family of 4 (which includes a baby). Had dinner and breakfast in the newly refurbished Farmers restaurant, great decor, good food, friendly and attentive staff. The historical setting, the grounds, the kiddy play area and the dungeon were all great fun and very interesting. Our 7 year old daughter cannot wait to come back. Special thanks to Julie, Liam and Beth for a very warm welcome and a comfortable stay!

"Excellent Room, very friendly staff "
themajoroak, 20 Février 2019

We were looking for a winter hideaway and Walworth Castle was just prefect. We stayed in a suite in one of the Tudor towers which was fabulous. Four poster bed, double spa bath, enormous sitting room with 18th Century plasterwork on the ceiling, couldn't be better. Everything was clean and comfortable. Furniture and decor wasn't ultra modern chic but was in keeping with a period hotel and worked perfectly. Staff on reception, bar and restaurant were all really welcoming and friendly. Had a family run atmosphere rather than corporate chain. We ate in restaurant twice, newly refurbished Farmers restaurant looked great and again was in my keeping with period hotel. Food quality was good without being great. Only suggestion is to improve beer selection, even a few local bottled real ales would have helped.

"Friendly staff and great breakfast"
Ama4219, 15 Février 2019

Castle converted to a hotel, built in 1189. Stayed at the annex, not in the castle. The lighting in the room is on the darker side, maybe for the ambiance. The floors in the castle creaked, not in the annex. Staff was very friendly staff and the breakfast was awesome.

"Well kept castle"
douglasb166, 13 Février 2019

Stayed over one night here and enjoyed the stay. Booked an annex room but was upgraded to a castle room which was nice and spacious. Quite a remote hotel with not much nearby so decided to eat there too, food was lovely and didn't need to wait long, good menu and drinks selection along with friendly staff. Very well priced hotel and would recommend highly, just bear in mind you need transport to stay here and it is a remote hotel so not much to do locally, great for a rest :)

"Fantastic suite and good food"
Andy H, 13 Février 2019

Stayed for two nights visiting a friend who lives nearby. Lovely welcome at reception and staff were helpful and friendly all through our stay. We had a four-poster suite in one of the castle towers. Comortable lounge area, good bathroom and superb bedroom. Room felt a little tired and could do with a freshen up - but that's just being picky! Breakfast was superb with plenty of choice and well cooked. We ate in the restaurant both nights too. Not a huge choice but good variety, and the food was excellent.

"Miweek Break Walworth Castle"
Ket01, 12 Février 2019

Walworth Castle is a good quality 3star Hotel. The staff were very pleasant and helpful . The rooms are clean ,Spacious and well used. The room we were in would benefit from a refurbishment but was more than adequate . The hotel is well situated for all locations near to to Darlington ,Barnard Castle, Bishop Auckland , Newton Aycliffe etc. The National Rail Museum at Shildon is worth a visit and entry is free. Barnard Castle is within easy reach not to be missed.

"Excellent venue for a function"
Traveler27626505319, 12 Février 2019

We held a retirement party here for around 50 guests and it was excellent. Everything was prepared well in adavance and the room looked great.. The food was mostly outstanding although the vegans reported that their dishes whilst perfectly nice enough, were a bit bland. Staff are excellent - very pleasant and helpful and will put themselves out to be helpful. I would definitely recommend this hotel for a function.

"Sunday lunch"
Mike F, 10 Février 2019

Farmers Bar was shut for revamp. We tried the carvery and were quite disappointed overall. Seating is cramped and it doesn't help when parents let their kids mess around inbetween the tables (not the hotels fault I guess) and even worse when a largish party has half a doz very excited and noisy kids. I know kids will be kids but. Again its not the hotels fault as such but maybe they should have a quiet word with some parents. Just a thought. Food wise it was disappointing on many levels. 3 very nice joints, beef, pork, and gammon but no chicken/turkey as a real white meat option. I had the pork and it was good. Veg was OK but very "carvery" level.. watery turnip, hard carrots, etc.. and amazingly no mashed potato!!! Gravy, which to me makes or breaks a meal, was watery :( Value for money at £9.95? Maybe/maybe not. Service was generally good but as another reviewer pointed out the "chef" who carved the meat needs to learn how to smile a bit more and his assistant just need to learn how to smile. Bar staff were OK but the small bar gets very crowded as that's where you have to go to pre-pay for your meal and get a "ticket" for your meal. Never had to do that before. Would we return? Nope. Lovely setting but just too many negatives for me.

"Pleasant hotel - great food!"
Joyce M, 05 Février 2019

This is a very pleasant hotel - with all the essentials for a comfortable overnight stay. The bed was very comfortable, shower room spacious and well appointed and all the usual amenities provided. I did think the bar and lounge were less inviting than I would have liked - which is probably just down to poorly designed lighting. The dining room also lacked 'cosiness' - but that was well compensated for by the quality of the food. I ordered a roast dinner - as I thought it would be a safe option. I think it's the best roast dinner I have ever had - everything perfectly cooked, hot and full of flavour. The staff were excellent too. The meal certainly contributed a lot to the enjoyment of my stay.

"Excellent"
zoulipops, 04 Février 2019

We've just had our second lovely stay in Walworth Castle and we'll certainly be back again! The staff at Walworth really make your stay something else, we had a slight issue with our room on the first night and the lady on reception sorted it out promptly and professionally, for which we were very grateful. All staff from the moment we checked in were so friendly and attentive. The food is fantastic and very reasonably priced, as are the drinks. We ate on both nights and thoroughly enjoyed our evening meals and breakfasts too, where there was a great range to choose from, including vegetarian options. Thank you Walworth :)

"Lovely hotel "
Laura_Tobia, 31 Janvier 2019

I stayed at this hotel for 2 nights. The castle itself is beautiful, we had a lovely room in the castle which was recently renovated with a lovely bathroom and spacious room, the bed is really comfortable too. Breakfast was lovely with a nice selection. The staff were very friendly and couldn't do enough for us. I will definitely be staying here again!

"A Living Castle of yesteryear"
Francis D, 29 Janvier 2019

This is a fine hotel and one that we have enjoyed on several occasions the staff are so friendly the rooms are always clean and well presented. Most weekends there is a wedding taking place and of course the castle make a great backdrop. We have found the food good and filling. The only draw back is there is no lift as the building is so old they cannot have one fitted.

"Wedding Anniversary"
martin d, 27 Janvier 2019

Thankyou to all the staff and especially Susan on reception who was so polite and helpfull from the first contact with my wife on the phone when booking. She is a credit to best western hotels. Food was good and the room was at a high standed and clean. This castle is deep in history and has great views from the grounds. Will be booking again .

"A very good value stop over"
Stuart T, 21 Janvier 2019

This was a one night stop over and it was a very pleasant experience. Upon driving up to the castle, it was very impressive. The staff at reception were friendly and very helpful. It goes without saying that this is an old building and as such this has creaks and imperfections but all this is part of its charm, along with its fascinating history. Dinner was astonishingly good value and exceeded our expectations, as was the breakfast. We found every member of staff very pleasant and the hotel very clean.

"Excellent "
marionw74, 20 Janvier 2019

Visited for a weekend break and we were not disappointed. The grounds and the hotel are stunning and the staff were the friendliest and most helpful I have ever seen. Thank for making us feel like royalty in this beautiful castle. We will be back soon

"Wedding party"
Global661560, 20 Janvier 2019

When my husband & I attended a wedding it was an awful experience from the moment we arrived , the receptionist greeted us with may I have your payment card for accidental accidents I said we've already paid then the duty manager micheal was stood there saying which part do you not understand very rude and sarcastic ! We struggled with all our clothes and bags to the room on our own as he never helped us ! We arrived in the room which was very disappointing as we had paid for a castle room but it was dreadful as the decor was so dated it smelt fusty the room looked onto the car park from the large open bathroom with no privacy . The bed was right next to the toilet the plug in the sink did not fit the toilet never flushed properly ! What an awful experience we never stayed the night in the end so we headed home . Later that week I rang the castle to complain then micheal who answered was very rude again then I decided to write a letter to the owners and explained about the experience and they just stuck up for micheal I really don't know why as this so called gentlemen is ruining there business as the staff think he's rather rude and arrogant and most of the guests at the wedding was commenting on his behavior and if anyone does stay here when there's a party on don't tell the bar staff as they will charge you extra as they did my husband what a rip off don't stay there I wish I had booked a b& b or even a travelodge what an awful experience

"Family get together "
louisef220, 13 Janvier 2019

What a lovely place , well kept Staff always happy to help ,made you feel welcome . Our family there was 32 of us and we were well looked after . Breakfast was lovely also evening meal was amazing very nice . Room 21 was lovely and comfy and really clean . We have already said we will come back to the castle maybes in summer .

"Excellent - Book now"
stephenhA1112VT, 04 Janvier 2019

I cannot praise this hotel enough. As my husband and daughter will verify, I am very hard to please and I can honestly say that our stay was faultless. We went with friends for the Murder Mystery Evening for my husband's 60th birthday. The event itself was very well organised and fun. The meal was a set menu but was lovely. My daughter has severe food allergies and not only did they cater for her but checked in advance whether she would be allowed the meal. As she was not allowed the dessert, the chef made a chocolate brownie with cream for her. They took her allergy very seriously and consulted with us all the time. The staff were faultless and could not do enough to look after you, without being intrusive. Efficient, friendly, professional (and fun at the murder, mystery event). As it was a surprise for my husband and we had taken balloons etc for his birthday, the receptionist hid them behind the desk and the restaurant manager set them up on the dining table for us. The rooms and hotel were extremely clean and well kept. We had a room with a 4 poster bed in and it was very spacious and well equipped. Breakfast was delicious and again they catered for my daughter's allergies. Both my husband and our friends have decided that we will be going back again for a longer stay. Beautiful setting too for walking and photographs. If you are wanting a lovely break away then book Walworth Castle now!

"Uninterested staff"
Aaron L, 31 Décembre 2018

Day of our stay was for a wedding at the castle, which began at the same time booking in time started. We asked for an earlier bookin, they didn't even try!! they offer you a room at the venue for the wedding.. at their venue! and you can't get ready for it in your room? Thats the worst experience i've ever had. The room was in the wing DON'T EVER get these rooms, smallest piece of rubbish i've ever stayed in, hidden away kettle as no room to store anything. ABSOLUTE SHAMBLES!

"MAINTENANCE ISSUES"
Passenger802811, 17 Décembre 2018

The WALWORTH CASTLE Hotel also has two self catering accommodation ie The Walworth Cottage and the WALWORTH CASTLE LODGE in the Best Western - WALWORTH CASTLE Hotel grounds. These two self catering accommodation are owned by the same owners Mr and Mrs Swain, owners of the Walworth Castle Hotel, and you can book these accommodation as well as the Hotel rooms within the Castle or the Annexe. All the accommodation Castle rooms, cottage and Lodge, (we stayed at) can be booked direct with the Hotel ( It is a privately owned Hotel but linked to the Best Western Hotel chain, by the owners Mr and Mrs Swain). We booked the Best Western - WALWORTH CASTLE LODGE direct with Best Western-  WALWORTH CASTLE Hotel staff, as stated the WALWORTH CASTLE LODGE is situated within the Castle grounds. Same accommodation business as the Walworth Castle Hotel and owned by the same owners We booked the WALWORTH CASTLE Hotel Lodge for 7 days for my partners special birthday celebration. On booking we dealt with Jess Todd from the WALWORTH CASTLE Hotel Reception via email,  telephone and booked direct with her. She was excellent, professional with superb customer service. Thank you Jess. On arrival for our trip, we were dealt with Julie, at Best Western-  WALWORTH Castle Hotel Reception. Again very good customer service. Liam,  a member of staff was called to show us the Walworth Castle Lodge and give us access with the keys from the reception.. (NB : The Best Western - Walworth Lodge self catering accommodation is situated at the entrance,  grounds to the Best Western -  Walworth Castle Hotel.  It is part of the Walworth Castle Hotel accommodation. Any issues we had to report to the Reception of the Castle Hotel, collect keys to the Lodge and return the keys, staff we dealt with are employed by Best Western - Walworth Castle Hotel). On initial staying in the Lodge. It was excellent for our needs, extra living space and decor, hot tub, main bedroom and en suite were excellent. We wanted a large living space for 2 adults and a dog. Liam confirmed, the Hotel had also left some milk, bread and eggs for our stay, which was a nice touch. I mentioned to Julie and Liam we were interested in any cancellations for Christmas 22 Dec 2018 for 5 to 7 days for the Walworth Castle Lodge. I wanted to book both stays when I booked it with Jess, from the Reception at Walworth Castle Hotel, but Christmas had already been booked by a guest and New Year also. The next morning while walking the dog,  in the grounds of the Castle, I bumped into the Walworth Castle Hotel Manager called Michael. I think he was ensuring I was staying at the hotel, which I was, this was good security in my opinion. I confirmed we were staying in the Walworth Castle Hotels Lodge.  I confirmed excellent customer service from his staff members on the Reception -  Jess on booking, Julie and Liam the night previously. He stated If we wished we could take our dog into the Hotel Lounge, if we wanted a drink, the lounge had an open fire/tv etc, which was very nice of him and we did visit with our dog during our stay. ( This lounge was in the main part of the Hotel). I also mentioned to Michael - if any cancellations for Christmas 22 Dec 2018 for 5 to 7 days for the Castle Lodge. We would like to book the Lodge again with Walworth Castle Hotel. He seemed on initially talking to him, quiet, reserved but I was able to have a conversations and discuss that the booking was for my partners special celebration. That we really liked the Lodge on initial inspection. We went out for the day and on our return to the Lodge that evening, we could smell sewer odour,  drains smell coming from the far toilet/shower down the corridor. In the corridor leading to this toilet shower and other rooms ie kitchen, main bedrooms where fitted and switched on electric air freshener plugs turned on by the Hotel. I opened the door to this shower/toilet and the smell hit me. It was very strong sewer drain smell. It seemed stronger if you had the doors closed to the corridor and the smelling toilet/ shower. We had to open the windows and doors to alleviate the smell. The next morning while walking the dog around the grounds, I went to reception to report the smell, which seemed to be stagnant sewage odour and remaining smell.  This shower, toilet was not used by ourselves throughout or stay, we used the en suite toilet/shower/bath. On arrival at Walworth Castle Hotel Reception, Jess was on duty again and I started to explain, I didn't want to complain but there was a very bad sewer/drain smell, Jess started to apologise and stated she would arrange for Shane, the maintenance man who was on duty on Monday at 0900hrs to attend to have a look. As she was doing this, Michael, the Hotel Manager, came out of the back room door to the Reception, he had heard me stating this to Jess. Michael then just asked “have you used the toilet or shower?” I said no, we are in the main bedroom and using the en suite, I was a bit concerned, annoyed by this comment. Michael didn't apologise like Jess did. I again I reiterated to Michael I didn't want to make a complaint but there is an issue with this toilet/shower sewer bad smell. He stated he would arrange on Monday for Shane to have a look at it. I stated to Michael that on the Friday on our leaving you may have to do a proper fix, I was aware there was a wedding being held at the Walworth Castle Hotel this day. I thought Michael would have apologised for the issue, but he didn't. Later that morning on getting ready to leave to go out for the day, Brenda the Walworth Hotel cleaner appeared. She stated she had some drain bleach to put down the drains, on her flushing and checking the shower trap, which was adequately clean, but the smell started to emanate strongly again on flushing the toilet. Brenda confirmed due to the Sewerage Works down the hill, they are not supposed to put stuff down the drains. She could smell the issue, but it was not as strong as the previous day due to us having the windows and doors open. But when she flushed the toilet, the smell returned stronger. She placed the drain stuff in the shower and toilet, we thanked her and went out for the day again. Again, we were not using the toilet or shower. On our return that evening, we could still smell the drain bleach Brenda had used. I spoke to Hotel Reception that night on arriving at the Castle Lounge/Bar for a drink and that the bleach seemed to have masked the smell for now. That evening, while passing the Hotel Reception, I heard a guest staying at the Best Western – Walworth Castle Hotel rooms saying there toilet had drain smells as well. I new then that there was an issue regarding the whole locations and drains, I am intelligent and I am aware the hotel, small parts of it are 12th Century and a grade listed building. But on speaking to staff throughout our stay, we were informed there was an issue with the drains at the Hotel. They had, had an issue allegedly when the Sewer Plant went off line. Honesty is the best policy. On speaking to Michael, Hotel Manager again raising the issue about the drains, he confirmed also there was an issue re the drains smell. I reiterated to him that the issue needs repairing before a family books the Lodge and they make an official complaint while at Walworth Hotel.  I didn't want to make an official complaint at this time, but hoped they would repair it. I thought Michael, the Manager would have apologised, it would have gone a long way. But he didn't. He did confirm the owners of Best Western – Walworth Castle Hotel and the two self catering accommodation, including the Lodge we were staying at. We're a Mr and Mrs Swain, they had in fact lived in the Walworth Castle Hotels -  Lodge till September 2018, when the Lodge went on line for self catering accommodation/rental. Ie other company or Hotel direct. This was the Lodge we were staying at within the Hotels Castle grounds. (Also during our stay, chatting to other staff they confirmed the Owners had moved out of the same Lodge in September 2018. When it went online for rental with the Best Western- Walworth Castle Hotels main Castle Hotel rooms). On talking to various members of staff, about this drain issue, it must have been a problem in Sep and Oct 2018. I was of the opinion that Mr and Mrs Swain, the Owners of the Hotel,  would have been aware of such odours from the toilet/shower while they lived there. I got the impression from staff it was a long standing issue regarding the drains. Due to the fact staff confirmed that since the Walworth Castle Lodge had gone on for rental in September 2018, it was only used by romantic wedding couples, or couples like us. Never been fully room booked, ie 2 double bedrooms and 2 single beds.(Ie no families, children) I was concerned on full occupancy usage, the smell maybe unbearable. The next morning Shane,  maintenance came to the Lodge, he came into the Lodge, looked at the shower and toilet, checked the clean shower trap, I advised him to be aware that the bleach was still in the shower trap from Brenda's visit and pouring concentrated bleach down it. I explained the strong smell returned a day later and that there is a sewage problem to this property and that all the drains all appear to be connected. I explained to Shane the evening before, my partner had a bath, I was using the sink in the same en suite bathroom, on pulling the plug bath and the sink at the same time, the sink wouldn't drain. On the bath draining, the Sewage bad smell/drain smell became very strong again from the toilet/shower down the corridor and remained till we had to open doors and windows again. I explained this to Shane for “ fault finding” for the plumber they would need to call. Again I am aware again the Hotel and Walworth Castle Lodge are old buildings and need maintenance,  but when your are spending £665 for a stay, it shouldn't have drain problems. Shane confirmed the previous sewage problem from the plant like other staff had mentioned. I am not stupid, I was aware there was an issue and could cause a H&S issue, if not rectified in the long term. Shane said he would try and get the local Plumber to have a look that morning or when we leave on Friday. (This was Monday) . Shane agreed there was an issue and needed looking at or the drain in the wall to be opened up. Tiles removed to gain access etc. I explained if Nigel the plumber needed to come, we would be out for the day again. I explained to Shane, as I had previously to Michael, Hotel Manager.  I loved the Lodge on initial staying, it had all of the facilities we needed, but felt let down regarding the sewage smell. We left for the day and left it to Shane to organise.  The plumber didn't visit. On our return I was informed Michael, the Hotel Manager was on 3 days off before organised Wedding on the Friday. The smell was back again, I poured the bleach from under the sink Brenda,  cleaner said to use, if the smell returns. But this didn't assist. It was normal bleach and toilet cleaner. That night while in the Lounge,  the Hotel receptionist asked me on passing, was I staying at the Lodge, I said Yes. She said she had just received a message from the Hotel Manager that they had a cancellation for the Lodge for New Year for 7 days. I explained I had asked for any cancellations for Christmas ie the 22nd Dec 2018, I also stated that my partner was in the Castle Hotel Lounge actually on the internet looking for accommodation for this period, I also stated that due to the Sewage problem, I would only stay if this maintenance issue was rectified. I said to her was the Manager, Michael still off for 3 days off still? She confirmed yes. I then asked her how much was the Lodge going for New Years Eve/New Year 7 days ? She didnt know. On returning to my partner in the Hotel Lounge, we looked up the date for this New Year 2018 stay for 7 days and it was back on for rental for £1,471.(Third party site) We both agreed with the current sewage smell we would not stay here or pay that amount for sewage/drain issues. It is an absolute shame, we both loved the Lodge at the initial stage.  Staff were very friendly. I thought we could put up with the smell for 7 days, hoped the Hotel management would action our feedback regarding the drains. But on returning to the Lodge each evening, the smell started to become very, very annoying and disappointing. The next evening we had some rain, on sitting on the couch in the livingroom, I heard a loud leak, dripping water, on looking behind me I could see rain water dripping from the conservatory to the livingroom  ( I took photos and videos the amount of rain water coming through) The floor had a puddle of water on it and the water was coming from, through the plastered wall out of the UVPC fascia from the conservatory. Also there was electric light fitting and no doubt electric wiring in these walls next to the leaking conservatory. On entering the conservatory, there was also a less amount of water leaking in here, but there was a wall light approx. 1 to 2ft away from the leaking conservatory. I knew full well that the conservatory lead flashing was leaking,  the water was leaking into the interior walls and livingroom of the Lodge. I videoed the leaking conservatory. I was annoyed by this fault now, added to the Sewage smell. I walked over to the Hotel Reception and spoke to Liam, a member of staff. I reiterated the Sewage problem and now we had a leaking conservatory. I showed him the video of the leaking conservatory. I said to Liam that I was aware the Owners of the ( Best Western) - Walworth Castle Hotel, a Mr and Mrs Swain had moved out in September 2018, so then the Lodge was up for rental as self catering. I stated, they must have been aware of the Sewage/drain problem and now a leaking conservatory. I stated I was concerned a leaking conservatory into interior livingroom walls where there was Electric wall lights. I felt disheartened I had paid for this Lodge and it had obvious maintenance issues. Liam stated that the owner of the (Best Western) – Walworth Castle Hotel and self catering accommodations, a male called Chris ( Mr Swain) had just walked past us into the restaurant and he would see if he would discuss the problem and issues with me. On Liam's return about 2 minutes later he stated he would get some towels to clear up the leak. I stated I presume the owner Chris didn't want to speak to me? Liam didn't answer that question.  But stated he would meet me at the Walworth Castle Lodge with the towels. I left reception and went back to the Lodge. A minute later Liam arrived. I showed him the leak in the livingroom and the leak in the conservatory and near to the wall lights. He placed the towels on the floor to mop up the water. I again advised him, it was a leak due to the lead flashing needed repairing. I advised him, I was disappointed. I would just leave the towels on the floor for when we leave. (The towels remained there till we left, soaking up the water leak, remainder days of our stay). Liam, agreed to just leave the towels there and he then left. He confirmed he would get Shane, maintenance to come over the next morning. The next day while walking around the grounds, I bumped into Michael, the (Best Western) -  Walworth Hotel Manager who had returned from his days off, we had a chat and then I stated to him that the sewage smell was still there from the toilet/shower and now there was a leaking conservatory. I stated I hope that the Owners rectify these problems, because initially I loved the Lodge, but these issues had spoilt our trip/holiday and was very disappointing. The leaking conservatory was a Health and Safety issue regarding electric wall lights in the conservatory and could cause issues if the water drained to the electrics. I advised him of this leak near to the wall lights/ electrics. He assured me they would look at it and rectify. Again unfortunately, Michael, Manager didn't apologise for the issues. I do like Michael, seems a nice man. But as others have mentioned just an apology, like Jess gave us, goes a long way as customer service. We received again no apology. I explained to Michael, the Manager that I wanted to book the Lodge for Christmas and for February again for 7 days each. But wouldn't at this stage, book a return, due to the sewage/drain problem and now leaking conservatory. He stated the issues reported they would be looked at when we left on the Friday. Later that morning, I was at another venue within the Walworth Castle Hotel's grounds. While I was there, Shane, maintenance visited the Lodge and my partner was in. He stated to my partner, the leaking conservatory would be the leaves blocking the conservatory causing a leak and he would get his ladder and remove the leaves. Which he did. On my return, my partner said of his actions. I confirmed it was not the leaves blocking the draining, but it is the lead flashing/siliconing to the conservatory/exterior lodge wall that required repairing. That night, again it rained and again the rain was coming in again  (pictures and video taken again to prove time line). The next morning on leaving I advised Jess on the Reception, that her customer service was excellent, she was professional, in dealing with us and I wanted to love the ( Best Western)  - Walworth  - Lodge as on initial day of our arrival, but the Sewage and leaking conservatory had spoilt our stay. I thanked Jess, for her assistance and customer service. On leaving Reception, Shane,  maintenance was entering, I advised him again, that the sewage drain issue needed to be looked at and repaired asap and that the conservatory was not blocked leaves, causing the leak, it was the lead flashing leaking to the conservatory to the main Living Room , which needs replacing. Again I reiterated that the leak was near to electric wall lights, wiring. He said oh right, I will have a proper look. CONCLUSION:- Staff we came across were professional, customer focused. I wanted to give the ( Best Western) - WALWORTH Castle Hotel -  Lodge a 5 star stay. It could have been an excellent stay, but was spoilt by known maintenance issues ie sewage/drains to the rear shower/toilet room and then the leaking conservatory near to wall lights/electrics. I am disappointed, no apology was given by Michael The Best Western- Walworth Castle Manager or even Chris ( Mr Swain) the actual Owner of the whole Walworth Castle Hotel and accommodations,  Mr Swain who was made aware of the issues by his staff. He wouldnt speak to me, a guest who had a genuine issue – poor or lack of customer service. Felt as if I was reporting issues they were fully aware of and he was not interested in. Their staff tried their best to rectify maintenance issues, that are out of their control, these maintenance issues need some investment. I would suggest,  take the Walworth Castle Hotels -  Lodge (Self catering accomm) off rental till you can rectify the issues. As stated I wanted to book the Walworth Castle Hotel – Lodge, self catering accomm with the Hotel again for Christmas and for Feb 2019 for 7 days each. I was also recommending to family and friends to stay here, ones with families and young children. But current experience we had, I can't recommend the Lodge till issues raised to management/owners are rectified. It's a shame. Mr and Mrs Swain, the owners of ( Best Western) – Walworth Castle Hotel,  2 x self catering accommodation within the Hotels grounds i.e.  Cottage, Walworth Castle Lodge, ( one we stayed in)  you have a good product,  you just need to iron out some maintenance issues. Also as owners speaking to and apologising to guests does go a long way! Positives, excellent location – excellent, friendly staff. Gave 3 Stars for the initial stay, could have gave less stars, but wanted to be honest and fair for our stay. I hope this feedback is taken on board and maintenance issues rectified. (Pics/videos can be provided, added if required

"Just ok really"
S633CPchrisg, 12 Décembre 2018

Theres nothing particulary bad about this hotel but at the same time theres nothing particulary great. The room i got was tiny were my colleagues was massive its just luck of the draw. Rooms are kind of in keeping with the exterior (which is beautiful) but at the same time they are a bit dated and rough around the edges. Farmers bar is nice but the food and evidently been hit in the microwave and everything came out nuclear. All in all its a room and a bed. Nothing to write home about but nothing much to complain about

"Christmas party evening."
Valmcgarr, 09 Décembre 2018

We stayed at the hotel for a Christmas party night, the night was excellent and although small the room was clean and adequate. The staff were excellent, however my breakfast should not have left the kitchen, I had eggs benedict and my hollandaise sauce had split and curdled leaving my plate sat in oil.I received an apology but did think it should have been deducted from our bill.

"Christmas party night"
alanchancery, 08 Décembre 2018

We visited this hotel for a Christmas party night (our second recent visit).staying overnight.The Christmas meal was excellent followed by a disco ,which was a hit from start to finish.All The staff at this hotel reception ,bar staff ,waiters to cleaning staff were all outstanding ,the accommodation was o k .The breakfast was excellent.I would highly recommend this hotel.

"Lovely hotel with kind helpful staff"
xthegreenfury, 06 Décembre 2018

This has been my second stay at Walworth Castle. The first stay we stopped in one of the double rooms which was a nice spacious room, on the second stay we checked in to a four poster suite. After spending a few minutes in the room we noticed the lights were flickering and making a buzzing noise. Fortunately we received a phone call asking if the room was okay, after explaining the situation we were moved to another suite promptly. The great service is one of the many amazing features of the hotel

"Castle in the Mist"
JandJFarnhamCommon, 05 Décembre 2018

We travelled from the South to Walworth Castle arriving on a very wet evening. The entrance to the Castle and Lobby were somewhat dour albeit the Receptionist could not have been more welcoming. Our room and the passages to it were worn and, with suitcases, were quite a climb. The room itself was not particularly welcoming and, preparing to go out for dinner, we found the drain to the hand basin was blocked. Breakfast the next day was plentiful and served by a very friendly and helpful member of staff albeit the dining room itself mirrored the dark demeanour of the rest of the Castle but was warmed and brightened by a blazing fire. Full marks to the Receptionist and Waitress but, in comparison with other hotels in the area, very over-valued at £106 B&B. Would we visit again? ………….probably not.

"Business stop over en route home"
Agk1947, 03 Décembre 2018

The approach view heralds something special... but the service, the dining arrangements and its delivery did not meet those expectation. The reception staff were excellent with their welcome and room allocation but the restaurant staff didn't seem to be customer aware nor able to make you feel valued. The decor and ambiance in the restaurant was unconvincing and flat - so much more could be done. A real shame as I would have considered taking may partner to stay in a castle...

"Dad's 90th birthday"
Kath W, 02 Décembre 2018

Had a really good stay here for my dad's birthday. There was a large wedding on at the same time but never felt it was a problem for us service wise. Staff were helpful and attentive and nothing was too much trouble for them. The only issue was a rather rude manager who could learn a thing or two from his much younger staff about the art of customer service!!

"Four poster room"
Alan c, 02 Décembre 2018

What a truly fantastic castle this is to stay in, The staff was brilliant they just couldn't do enough for you especially (Julie) on reception who gave us a guided tour of the castle, Afternoon tea was divine sandwich's scones sausage rolls and cake with a big pot of tea or coffee all freshly made. Good in the restaurant wash seasonal and very good we left with full belly's with the more than adiquate portions. The room was out of this world with a massive four poster bed. Tasteful decor and a modern style bathroom. Beautiful stay, beautiful staff. All reasonabley priced too. We will be back.

"Perfect Castle Stay"
Pat H, 27 Novembre 2018

From the minute we arrived to our departure the experience staying at Walworth Castle could not have been better, fantastic food, stunning hotel and service i have seldom received in any hotel budget or high end. Not the first time nor last at this hotel, but everything about the stay just gets better and better. fresh cooked breakfast, perfect coffee, evening meals that were a little too much to handle, was beaten by dinner on both nights of our stay. if i had a negative it would be that my favuorite drink was only available smoothflow and not draught, but not worth knocking points off for this very minor issue. I managed an upgrade to one of the rooms with four poster bed and bags of room to move about. cannot wait to return to the castle, worth a read up about its history too, would certainly recommend.

"Amazing stay... perfect staff "
218sophiei, 25 Novembre 2018

I have just left Walworth castle after an amazing nights stay for my mums 60th birthday! We attended to murder mystery evening which the castle held. Over the last 6 months I have been in contact with one of your reception staff members ‘Jess' who I would like to give a special mention too. She has been so attentive with helping me to sort out payments and organisation. I was able to send decorations for my bedroom and she was kind enough to decorate my mums room and upgrade it for her. She was kind, warm and friendly over the phone and through email, and the castle is very lucky to have her as staff. The room was stunning, clean, perfect for an over night stay. The murder mystery evening was amazing! But my only reserve was that the food was a bit cold and dry. The entertainment was fab though! And would definitely think about returning for another in the future. Thanks so much for a pleasant stay and making my mums birthday so awesome and memorable!

"Welcoming Hotel"
Footyfanontour, 25 Novembre 2018

We stayed in an annex room the weekend 16/11/18 to 19/11/18. I have never known more friendly staff and this was everyone, not just front of house. The food was great - do have the roast dinner if you are hungry- you wont be afterwards! It was a cold weekend but everywhere was warm inside. 2 little niggles - a rather odd pole arrangement was acting as a wardrobe, no, even a small proper wardrobe would have been much better. On the Sunday night having taken our dinner order there were no staff around to chase up our drinks and starter. We had to go to reception to remind them. If it wasnt for the above it would have been five stars!

"Another great stay"
carlhO9605FC, 15 Novembre 2018

Great welcome, room upgraded a nice surprise and all staff at the hotel were so friendly and professional. Resteraunt food excellent, staff welcoming and attentative when required nothing was too much trouble. Everything combined made my stay extremely enjoyable.

"Fantastic food and staff"
HappyDays1894, 11 Novembre 2018

Stayed here for 1 night in November as I've always wanted to stay in a castle. We received a lovely warm welcome from Julie who checked us in quickly and answered all our questions. I would also like to mention Tacha who was very entertaining in showing us around the dungeon and explaining more about the history of the castle. We stayed in a suite and it was more modern that I expected and I would have preferred a more traditional room. The only reason I didn't give it five stars was that for a non-smoking room it smelt of cigarettes. Not the fault of the hotel but it did dampen our stay. We had dinner and breakfast at the hotel and they were fantastic. The chef and the team really do deliver here. The food is delicious, nicely presented and you will receive a generous portion. I would definitely return again for the food and the service alone.

"Fantastic Afternoon Tea"
Hazel T, 06 Novembre 2018

My husband treat us both to a lovely afternoon tea at Walworth...and what can I say? It was beautiful and thoroughly enjoyed it. The staff were very kind and helpful. Afterwards we had a lovely walk around the picturesque grounds. We also attended a family wedding here a couple of months previous. What a stunning day and night. Thanks to all at Walworth. We will be returning.

"Beautiful & good location from A1."
Janet L, 06 Novembre 2018

Great location just off A1. Beautiful historic building. Helpful polite & friendly staff. Clean rooms. Excellent price. Stayed one night & had evening meal in restaurant which was nice & good service. Didn't have breakfast which was not included in price. Definitely recommend.

"Lovely place but service is stretched "
ericsB5899YV, 05 Novembre 2018

We stayed here just for one night , building is stunning and rooms very comfortable and clear , but while the staff on duty were doing their best it was clear they were stretched so lacked the quality service and attention you would expect . The main bar was closed clearly because they could not staff it . Food was ok but limited choice , all in all a decent place but lacks the edge so would probably try somewhere else if I was in the area again . Decent value for money

"Lovely stay"
Sue R, 03 Novembre 2018

Thank you to all the staff at Walworth Castle. From the minute we arrived, we felt welcome and relaxed. The room was lovely, food in the Farmers Arms was tasty, evening meal and breakfast, and the staff were all friendly and helpful, making us feel very much at home. Just what we needed.

"Sunday lunch"
David W, 03 Novembre 2018

Had a family Sunday lunch here, we usually eat in the restaurant but we had the carvery in the bar for a change, definitely worth going, food was fresh,hot and really good selection, staff were really friendly and helpful. Definitely recommend and would go back

"Brilliant time at Walworth castle"
EdenYorkshire79, 02 Novembre 2018

Arrived for a surprise booking in a castle suite for my husband's birthday. Staff very welcoming and room 35 Walworth Suite was spacious and spotless. The entire castle and grounds are very attractive. All the staff are very attentive and make sure that your stay is going to be memorable. The meals and afternoon tea were delicious and in lovely surroundings. Thank you for the surprise birthday card on arrival too . We had a lovely visit. Would come back in an instant.

"Beautiful castle with amazing staff"
loxias27, 25 Octobre 2018

I simply cannot find fault with this property at all. I have stayed here now a few times when visiting Durham because of its beautiful location, comfortable rooms, welcoming atmosphere and lovely staff. From the moment you enter you are made to feel at home by the warm welcome and generally homely atmosphere. The property itself is beautifully maintained and full of character - the reception, the restaurant, the lounge, the rooms - all of them are unique and lovely. We were lucky enough to be upgraded on this visit to a wonderful room with a four poster bed - and steps inside the room to access it (I love this!). The room was spacious, cosy, elegant and warm. It was a perfect way to introduce my partner to the hotel, as I had been telling him it was my favourite! We had a lovely meal in the restaurant. The food is exceptionally good - generous portions, cooked well and well presented. The choices were good too and we could have eaten everything!! I'd highly recommend eating here, even if you are not staying - you will not be disappointed (the cod nugget starters are excellent!). The staff here are all lovely too - nothing is too much trouble, they are all warm and friendly, and we felt welcomed at all times. They are a real asset to the Best Western name, and if all hotels were staffed like this, the travel world would be a better place. I look forward to coming back again soon!

"Excellent Sunday lunch"
Brian D, 23 Octobre 2018

We had a lovely Sunday lunch with an incredible selection of vegetables to go with the great choice of starters and main courses. The food was well prepared and served in good time. The staff were very friendly and attentive. Recommended

"Stunning castle with lovely views across the countryside."
wollywotnot81, 20 Octobre 2018

Really loved our stay at Walworth castle and can"t wait to return. Quality hotel without feeling too stuffy and formal. Relaxed atmosphere and polite staff. The room we stayed in had everything we needed but next time we would love to stay in one of the suites for the added luxury.

"First but not last visit."
Peter K, 19 Octobre 2018

A very pleasant comfortable three night stay at this hotel. Friendly helpful staff with good quality food. Be warned. If you use the restaurant be hungry. The portions are large. They don't want you to leave wanting. We will definitely return to Walworth Castle.

"Beautiful castle"
trishwakefield, 14 Octobre 2018

We were made very welcome by, pleasant staff, the menu was lovely offering, really tasty meals in very large portions. The hotel was spotless the four poster room we were in was very spacious with separate seating area. The bathroom was very modern with a walk in shower, complete with soft towels and complimentary toiletries . The staff couldn't do enough for us. We will be returning in the future.

"Treated like Kings and Queens"
gmccan755411, 13 Octobre 2018

The staff at this hotel went above and beyond to make our special occasion very memorable. Thank you.The room was full of character and experience. A wonderful location and lovely breakfast.All in great break and great value for money.

"Great Place"
patredfern, 10 Octobre 2018

Stayed one night here in a twin bedded room after 2 tiring days in Sunderland to break the journey home to the West Midlands.It was quiet, beds comfortable, food very good with excellent service from all staff.Everyone very helpful, & friendly,will certainly stay here again.

"Overnight stay including dinner and breakfast."
Sandra R, 09 Octobre 2018

Needed an overnight stop after a disabled fishing event for children in Sunderland to avoid a long drive in the dark, well we weren't disappointed. Booked a twin room for myself and mum which was in the annex. The room was comfy and had all we needed for the stay. It was clean, complementary toiletries, soft towels and soooo quiet. The staff were friendly and really helpful, nothing was too much trouble. Onto the food, plenty of choice on the menu and dinner was delicious. Breakfast consisted of a help yourself area, juice, toast, pastries,fruit, cereal, cheese and ham and a menu for cooked food, the smoked haddock was gorgeous. Again the bar/ waiting staff were friendly. Overall we could not fault our stay and will return. We were very impressed, well done Walworth Castle and thank you.

"Lovely Dinner, Lovely night's sleep"
smorgan789, 06 Octobre 2018

We stopped here overnight en route to Inverness. First impressions were very good, friendly, welcoming and efficient check-in, always nice after a long journey. Our First floor bedroom (in the annex wing) was comfortable and well fitted, ample storage, TV, tea/coffee facility etc. with en-suite (bath/shower over) WC and handbasin. Not the biggest en-suite but more than adequate. We enjoyed a very tasty Greek Meze sharer platter for dinner in the restaurant which also has a bar area and big open fire. The Meze was both substantial and delicious and at just £16.95 extremely good value. Bar costs were reasonable at about £4.20 for a pint of bitter.

"Excellent "
lukeleia, 02 Octobre 2018

This hotel is very unique with a fantastic castle building in beautiful surroundings I stayed in the annex building which is connected to the castle It's very welcoming and warm with friendly staff I had a twin room which was very comfortable with everything you you would expect from a good hotel I would also recommend the breakfast which is of very good quality ingredients 9/10

"Fabulous stay at Walworth Castle Hotel"
marysia2804, 30 Septembre 2018

I cannot begin to tell you what a wonderful stay we hadat Walworth Castle Hotel. We stayed for a week after selling our home and having a week before we could move into our new home. Jess on Reception ( there are two Jess's by the way)was so charming and welcoming. She is passionate and knowledgeable about the castle, in a way that is totally endearing. Callum and Jack in the restaurant were also wonderful and we knew that our decision to move to the North East was a great decision. Visit Walworth Castle, the team are totally charming and, make no mistake you will return. Thank you to the team, you were the tonic we needed after packing and leaving our home and the week relaxing at Walworth before unpacking at the new house was just what the Doctor ordered!!

"Charming, great for families"
mmcarync, 14 Septembre 2018

Loved our stay at this charming, out-of-the-way castle hotel! Staff were kind and helpful. We slept well, and the accommodations were quite comfortable. We would recommend this hotel to anyone, but it's particularly fun when visiting with the family.

"Wonderful Stay In A Castle Experience For Children"
windsorsmom, 13 Septembre 2018

We wanted our young grandchildren to actually sleep in a castle. This was the perfect venue. The staff was so helpful from the time we made reservations until we left. The rooms were spacious and comfortable. WARNING....this place does not have a lift. Pack accordingly. If you have mobility issues check with the hotel before you arrive.

"A Wonderful Castle, But The Incredible Staff Made For A Memeroble Stay"
Bruce L, 10 Septembre 2018

We had the very good fortune to be taken care of by Jess and from the time I called to book our room no detail was left out. Jess recommended room #35, the Walworth Suite and we were delighted she did. 'Located in the corner with a generous-sized sitting lounge, canopied bed and full 4 piece bathroom. Our room offered an iron & board so we could freshen up our travel clothes prior to dinner, a hair dryer, full coffee/tea tray (along with fresh milk too), a Krups drip coffee maker, fast wifi & large wall-mounted flat screen tv, along with soothing soothing views over the surrounding fields from some windows while the hallway window looked out over the castle's front entrance. Dinner was served in the Farmer's Restaurant and we had a terrific full meal with starters, followed by after-dinner coffees, all provided by an attentive server. The quietness of our room, along with a super comfortable mattress provided us a very good night's sleep and breakfast, both the buffet offerings of fresh juices, fruits, yogurts, etc. along with the cooked to order offerings covered every want or need. Michael Robinson, the GM, also followed up with us to enquire if we needed anything and he, along with the very-detailed Jess at the front reception made for a very enjoyable stay @ Walworth Castle. My wife and I seek out castle & manor house accommodations throughout our travels and we've learned that a building is just that - it's the staff that truly make the experience, and the owners of Walworth Castle have assembled a very knowledgeable group in their employment, for which we are truly grateful. Thank-you to all of you. Enjoy.

"Excellent stay"
Dawn M, 02 Septembre 2018

Had a great over night stay for a friends birthday. We chose a standard room which was comfortable and clean. My friend had a suite which was rather nice. our meals were taken in the bar which were reasonably priced.

"Relaxing & Peaceful"
Anthony G, 18 Août 2018

Nice relaxing stay here with my gf. Staff very welcoming and very friendly. The grounds are well kept and nice to walk around. We ate in the restaurant and it doesn't disappoint very nice food and a good feel to it.

"Quick visit"
ArbroathElizs, 18 Août 2018

We were given upgrade to King James Suite for 1st night. Wow !! Massive sitting room, spa bath.. the 2 nd night we were in room 20, and as usual room was spotless. Break fast was plentiful and piping hot ! Great though the place is, it's the staff that really make this place outstanding. From Susan to Jess and Samantha !! A credit to Best Western. Thank you Samantha for your invaluable advice when visiting the Kynren show, it was tremendous. Said it before and will say it again, we will be back Walworth !

"wonderful place, superb staff"
Jill N, 17 Août 2018

Greeted by friendly but professional reception staff and were shown to a spotlessly clean airy room before we ate in the hotel`s Farmers Bar Restaurant. All the staff there were immensely helpful and polite. Great attention to detail, both eating a generous meal served with style. Beds, in room services spot on. Breakfast staff were equally marvellous (chef Andy and Samantha went out of their way to help with our food selection as I have crohns). Public spaces and grounds are a delight to be in, but it is the staff that continually went above and beyond the call of duty that made for a truly delightful, but short stay - thanks as well to Beth, Julie and Sue for their knowledge and advice.

"Very nice "
User, 16 Août 2018

Lovely stay, beautiful building and location only about 15 mins from the town centre, lovely staff and room 3 was a lovely twin room, only thing i found not nice was the amount of dust behind the bed sure a quick hoover will sort that out

"Patronising Gentleman at Front Desk"
Peter K, 10 Août 2018

After getting married at the castle five years ago, it is tradition for us to return each year for an anniversary meal. In the past we have had nothing but praise for every aspect of the hotel, restaurant and its staff - indeed, we had a delicious meal and the serving staff were a real credit. However, upon arrival at the front desk we were confronted by a gentleman who very patronisingly told us off for ‘driving too fast in the car park'. Although we did not feel this was the case we apologised, however I felt this was an absolutely disgraceful way to greet customers - putting us on the spot and automatically making us feel incredibly unwelcome.

"Inattention to detail spoilt a beautiful setting"
Mary F, 09 Août 2018

As a woman travelling alone I get very fed up with being asked ‘Only one person ‘ with incredulity. Three times in this hotel. First room immediately over the kitchen extractor fan, so had to ask to be moved (which was swiftly done). Asked for feather pillows which never came - ‘We are busy' - kettle lid broken. Breakfast frankly awful. No table, surly waitress (not a good morning or a smile), table cleaner sprayed on to my hands, had to ask for my coffee after a long wait and then no milk, brought with ill grace , told to get my own toast when I asked about it, no brown bread. There was a large party of cyclists in the hotel, who were the excuse given for the service. If you can't deal with parties, don't book them. They were extremely noisy at 5.30 in the next room - need I say more?

"Brilliant place for a wedding"
Ltemperley, 06 Août 2018

My daughter got married here and what a wedding it was. The staff were so helpful and friendly, they couldn't do enough to help, very professional throughout. The venue was clean and well looked after and the suits in the main castle were beautiful, the rooms in the new wing are small but adaquate and clean. I can't thank the management enough for the kindness in giving a free suit to the groom the night before the wedding and a free suit for the newlyweds due to them having a house fire a week before the wedding. Can't recommend enough thank you

"Disappointing!"
jlaadams64, 05 Août 2018

We primarily went to visit the birds of prey centre adjacent to the castle. We were very disappointed with the castle. We visited on a Sunday, when we asked for a menu we were told they only did roast on sundays, which was fair enough, but no smaller options available. The food was mediocre, some of the veg was uncooked. Not allowed to take picnic on site, had to food purchased, surely very difficult to balance a plate of roast dinner on your lap to eat outside. No sandwich option either. As I said, our primary visit was to go to Birds of Prey centre. We had walked round and watched a display, we asked if they had a drinks machine to purchase a drink, it was an incredibly hot day, but the centre is not allowed to sell drinks or snacks, or anything that will take trade from the castle. The price is ridiculous at £2 per glass bottle of water, not really a safe thing to carry back over the field to the centre, especially awkward when 2 of my party are disabled. Surely a water dispensing machine could be supplied or a vending machine. Solely supplying water?!! Very disappointed.

"Gorgeous setting"
Kalani79, 05 Août 2018

My husband & I stayed here for a couple nights in June. Gorgeous drive from York through the Dales to Walworth. Very quick & friendly check in. Room in the annex with two twins. Not a huge room but very comfortable and lovely, clean bathroom. We ate both evenings in the hotel restaurant and I cannot say enough good things. We spent nearly a month in England & Scotland in June & the meals at Walworth are in my top 3 favorite. I had roast beef both nights and it was so delish. Tender, tasty and the servers were great. We also had a breakfast the morning we left and it was quite good too. I am hoping we'll have an opportunity to return here.

"well worth a couple of visits"
wendy p, 03 Août 2018

this was an amazing experience - staff were extremely efficient, helpful and friendly. Room and surroundings well kept and comfortable. Staff had a fabulous knowledge of the history of the Castle. Food in restaurant was good - mega portions!! and service good - no hanging around!

"Building is fun but restaurant is incredibly slow"
Ready2Go2008, 02 Août 2018

It took 1:40 hours (yes-- 100 minutes) from the time we entered the restaurant for dinner until our meal was served. And the restaurant was half empty. It took multiple requests to get water --- one waitress stood at the bar looking for customers, and the other hid out from the customers. Rooms are large. This is a country location. We chose it for that reason -- and it is half way between Durham and York.

"40th Birthday Celebration"
SarahandEthan, 02 Août 2018

Beautiful castle, room and grounds. We stayed in the Baron suite and the views were breathtaking. Thank you to all the staff for making our weekend extra special. Walking through the woodlands was out of this world knowing that royalty had ridden their horses on the same path and historically many more people have walked on the same path. We will defiantly be returing soon and we highly recommend Walworth castle as a piece of English history that everyone should visit.

"Friendly staff."
EbonyRos, 01 Août 2018

I can't fault how friendly the staff are at this hotel. Twice I rang them about my booking and they were absolutely lovely. They were also when checking in and checking out too. There were however a few things that have put me off giving it a five star, which I would have loved to have given this place. The staff on the front desk were very friendly when I asked for extra milk for my room at quite a late hour. They gave me some from a plastic box that they had at the reception desk which was great until I took it back to our room and found it was out of date. Maybe they could have access to some of the supplies more easily? In some hotels, there is just a section where people can take it from. The room which was in the annexe bit was also very dusty. This is not true of all rooms as I went into a friend's room but it's just something I came across. The grounds and the hotel from the outside are perfect and the food was too.

"Great staff"
Joanne N, 28 Juillet 2018

We stayed here for two nights whilst visiting the local area. The facilities in the room/hotel were perfect, the Food in Farmer's bar was excellent, the breakfast was wonderful. The one thing that really makes this place stand out is its amazing staff. From arrival to departure, everything was done to make our stay unforgettable, even though they were busy hosting a wedding when we arrived, we had their full attention. Thank you so much for organising the wonderful afternoon tea for us at such short notice. Keep up the good work.

"We shall be back . . ."
ashovercouple, 16 Juillet 2018

There's no denying that Walworth Castle is a very atmospheric place. We were there on Sunday for a Golden Wedding Anniversary celebration lunch and it was a real delight. Experience says that you can never rely on the same quality of service when you are eating with a fairly large group as you can when you are dining as a couple. That was not our experience on Sunday and we now look forward to seeing if the same high quality of service etc is delivered in the evening. Our lunchtime meal was excellent (I cannot comment on the wine because I was duty driver) and the staff certainly worked very hard to make it a truly memorable day for our friends John and Edwina. We were delighted to see how many of the guests who attended their wedding - not to mention the officiating clergyman - were present at the lunch. All in all, it was a great experience.

"Wedding Day Visit"
norman28, 15 Juillet 2018

Visited this hotel for a friends wedding and stayed overnight. The hotel is in a beautiful countryside location and a fantastic setting for a wedding. The wedding was very well organised by the numerous staff on duty and both the wedding lunch and the evening buffet were excellent. Good quality food, well presented and very tasty. The staff throughout were excellent. Only complaint was the cost of drinks which were very dear, almost £5 for a pint of average larger and £9 for a glass of prosecco is really over the top as a lot of drinks were consumed throughout a very long day!!! The hotel room was number 6 in the west wing which was very quiet with a lovely view from the window.....well away from the main hotel centre and car park.the room was small but spotlessly clean and very well decorated. All the usual facilities were provided. Standard double bed, tv, hair drier, tea making facilities, toiletries and nice soft towels. Breakfast was very good with plenty of choices of both hot and cold dishes. Staff very good so well done

"Husbands birhtday"
mrsbrindle2016, 13 Juillet 2018

We stayed in a castle twin room for one night it was my husbands birthday. Felt the room was very basic and lacking in character, although very clean with comfortable beds . We had a evening meal at the castle, and it was ok nothing special, I had lamp which was very tender, but it came with mashed potato boiled potato and roast potato, poor selection of veg. On the plus side excellent breakfast. The staff were great, really good service, and the receptionist Julie was lovely and very helpful. There was a birthday card on our table for my husband which I thought was a very nice touch. .

"A Stay in a Historical setting"
treenreen, 11 Juillet 2018

This is such a nice quirky place to stay in . Character and History. Based near DArlington easy reach to surrounding areas , A Bird of Prey Centre is also on site , so you don't even need to go far to have a day out . Reception staff excellent , warm welcoming and helpful. Parking is available on site and nice grounds to sit outdoors

"Amazing place for a wedding"
alib38431, 09 Juillet 2018

Our daughter got married here and it was absolutely beautiful. The setting is stunning. We were lucky to have good weather which meant she could get married outside, again stunning. From start to finish the whole day was amazing. The staff were lovely and helpful..all but one on the evening! The rooms were so big and had everything you needed. The wedding breakfast was lovely, a little bit slow inbetween courses was the only criticism and the buffet on the evening again lovely and plenty of. We couldn't have been happier with the choice of venue and would recommend 100% ??

"Lunch at the castle"
Sheila J, 09 Juillet 2018

We had an excellent lunch here whilst waiting for the Birds of Prey show. The food was really tasty and the ambience was very good. The staff were friendly and helpful. My husband is disabled but the moved furniture so that he could get his mobility scooter to the table. We did not have time to have our Eton Mess before the show started so they told us it was fine if we came back after the show for it. Couldn't miss out on the Eton Mess which was delicious! I would love to go back and stay there one day.

"Nice location and setting"
Rosiem-1974, 07 Juillet 2018

Hotel location and setting is absolutely beautiful. Food in restaurant was value for money and very tasty. Room was a little tired but got a good night's sleep. The shower was ridiculously slow and not much water came out the shower head at times plus it was way too hot to stand under. Ouch. Tables outside where very welcoming in the nice sunshine. The staff are very young and very inconsistent on the way they work in the bars and restaurant. Had a real time of it trying to Get a drink after 11pm at the residents bar because i didnt have my flash card with my room number on it. Stayed in hotel night before and was not asked for it once at dinner or drinks. More training required to ensure the procedure is communicated effectively and efficiently to all members of the team. The frustrating part for me is the hotel has pure potential if this is sorted out. On the whole the hotel is pretty and worth a wee stop over. Would recommend it and stay again.

"Lovely grounds on a beautiful summers night"
Michael D, 26 Juin 2018

Sat in the grounds and had a few beers in an excellent setting, calm and tranquil. Went inside for a meal and was not disappointed, the food was really nice in the farmers bar. A schools prom in the function room provided us with a few laughs too, the poor parents must have spent a fortune.... Good food, lovely setting. Only criticism would be its a little expensive but worth it for the surroundings.

"What a fantastic place."
Robert L, 21 Juin 2018

I don't normally do this but I am going to start the review with the negatives. We wanted to stay in a castle, not just a room so we booked 2 nights in a room with a 4 post bed. A bit more expensive than the normal room but we felt it would be worth it. Upon arrival we were informed we had been upgraded. Room 35, in the original tower, 850 years old. Large lounge room with armchair and 2 seater sofa. Bookcase with a heap of old books, large bathroom with a deep bath and shower. And lastly our bedroom, top floor, looking out over the fields, no noise, these walls are solid. And our 4 post bed. You may be wondering how any of that could be deemed a negative, well, we had plans, places to see and our room and the hotel was just so damn perfect that we refused to leave. We spent our entire time at the hotel. The staff were friendly and polite. The breakfast was cooked fresh and coffee came in a big pot rather than a small cup. 2 days of bliss. Love this hotel, will be back.

"Delicious home cooked carvery"
Margaret B, 18 Juin 2018

Visited for Sunday lunch and recommend to try good choice of home cooked fresh meat and vegetables home from home will be back again soon .Reasonabily priced tasty Sunday lunch in lovely setting and grounds

"Very welcoming"
Rpckie B, 18 Juin 2018

Stopped here for coffee one morning. A huge jug of ground coffee was served in a very comfortable lounge area. Very friendly staff and lovely coffee. The outside seating area would've been nice if the weather had allowed. Will definitely be going back.

"Beautiful setting, lovely rooms. "
Laura462230, 17 Juin 2018

We booked a standard castle room for a wedding but it was also our wedding anniversary. When we arrived we found we were upgraded to a suite with a four poster bed and petals on the bed. The room was huge and recently refurbished. Absolutely lovely. The bed was amazing and the views out the window over the front of the hotel was lovely. The lady on reception who checked us in was so nice and helpful. The room had a coffee machine, ironing board, dressing gowns, toiletries. A decent sized tv and really fluffy carpet. The wedding was fantastic, co-ordinated really well. There was even an own delivering the rings in the service. The grounds are beautiful with an outside bar and park for the kids. The wedding meal was great, the evening was also great, the whole day was perfect. The only criticism is the bar prices. £5 a pint or a cider was really steep. £20 for 2 double gin and tonics is not great. Luckily we had a bottle of wine in our room we had as we would have needed a bank loan to drink all night at the bar, The breakfast was great, the only thing was the staff were a bit slow and we were stood for ages to be served then had to wait for juices to be filled up and ask for things to be brought out that had ran out. Overall the hotel, room and wedding was fantastic. The whole castle setting is quite magical. Would definitely visit again.

"Perfect!"
Nic W, 04 Juin 2018

The best hotel we've ever visited! The castle is breathtaking and the reception staff are so friendly and helpful - you can see that they really love the castle and genuinely care that guests have an amazing experience. You can even ask to go down into the castle dungeon! Thanks in particular to reception staff Susan, Liam, Julie, Jess and Andy for looking after us so well!

"Faulty Castle rather than Walworth!"
AMANDA b, 03 Juin 2018

We checked in, in the afternoon as we knew we would be coming back to the hotel after 11 pm as we were visiting family. Check in was fine, but when we arrived back, we found the front door locked. We used the intercom/bell on the door, but nobody arrived. We looked through the downstairs reception windows and after a while saw a night porter and managed to get his attention. When he came to the door he mentioned that he didn't know the intercom/bell was there and proceeded to press it! We went to our room to find it was very cold, especially the bathroom floor as it's tiled. I tried to put the radiator on, but no heat. I picked up the phone to call reception but it wasn't working. I proceeded to walk back to the reception area. As we were in the annex part of the hotel, it was a spooky walk back. When I arrived back Scott the night porter was nowhere to be found! I couldn't find a bell or anything else to get his attention. Once found he came back to room, to confirm yes the radiator and phone were not working. He then announces he has to call his supervisor. 10 minutes later he comes back to confirm that all of the phones in this part of the building were not working and that the heating is not on at this time of the year and you have to use a portable plug- in heater Not great for the bathroom! The annex rooms are very small, no wardrobe just a pull out hanging system, which if you use, you then can't sit on the chair that is in the corner. The bath is incredibly tiny and it would be better just to have a walk in shower. There are no windows in the bathroom. I do feel that if you leave a member of staff alone at night, that he should have the necessary information and shouldn't have to make a phone call to get advice. On leaving I mentioned our problems to the receptionist, who took it all down and said that the Manager would call, but sadly nobody has bothered.

"Wonderful Wedding"
Karen K, 31 Mai 2018

Attended close friend daughters wedding excellent location wonderful day was had by all would certainly recommend the hotel for along weekend it is in a beautiful part of the country lots of places to visit.

"one night stop over"
graypower2015, 30 Mai 2018

our main requirement for a good hotel is a very quiet setting and this hotel met that requirement in the middle of nowhere large grounds a lovely building and very popular for sunday lunches it was a very hot Sunday afternoon when we arrived and the grounds were quite full of people enjoying the surroundings we booked in ok but were disappointed with our room in the west wing one of these add ons that hotels build a very small room no wardrobe just a couple of hooks but most disappointing was the west wing easnt full by any means so why do reception put guests all together so we can hear each room as the sound insulation in these annex buildings is always poor if you are not full have a bit of sence and space people out, the staff are all very good but im afraid the bar for such a nice place is hopeless only fissy lager type beers no ales not even bottled surely stocking some ale even in bottles is better than not bothering the annoying thing is that the Best Western at Beamish Hall only 40 minutes away has its own brewery making 5 different ales so how about supporting the group mr bar manager,however grype over the food is good , the setting is lovely the room was rubbish if you are going tell them no west wing room

"Our daughters wedding"
carolandmike2018, 29 Mai 2018

Our daughter was married at Walworth Castle on Saturday 26th May 2018. From the booking of the wedding beautifully orchestrated by Ailsa and ran like clockwork, it was absolutely fantastic. The Manager could not do enough to ensure all our guests were duly looked after at a very high standard. Equally the staff were magnificent in how they ensured we were all happy, they were helpful polite and went out of their way for all guests. Our room which was a four poster room was very clean, comfortable and complete with everything we needed. We visited other families and friends rooms that were staying for the wedding (we pretty much took over the hotel) to find that they were equally lovely, clean and spacious. I would like to name to some key people that did a fantastic job for us which I will do in a separate card to the hotel as everyone from the receptionist, waiters, bar staff, housekeepers etc should be applauded. I would definitely stay at this hotel again and recommend it. The setting is also particularly beautiful.

"Great overnight stay"
carlhO9605FC, 27 Mai 2018

Beautiful looking hotel with well manicured grounds, really friendly staff all very helpful. Ate in the resteraunt food was great and the staff excellent. The rooms are comfortable well looked after and all the usual amenities are available tea coffee etc. I would definately book here again.

"Such lovel staff"
Family_Sherratt, 27 Mai 2018

We stayed here for our wedding anniversary - booked with no expectations and we were delighted. The setting is beautiful, the castle is lovely and the staff were amazing - their friendly and helpful attitude and approach really made our trip special. Breakfast recommended! Susan the receptionist and the manager were delightful. We will return again next year,

"Ideal."
Gary B, 22 Mai 2018

My wife and i just spent 4 very enjoyable dsys at Walworth castle, the room was very clean,loved the spa bath(room 16) and the large tv. The breakfast was very nice as was the meal we had at night. The location meant you have to drive to get to most attractions but that's not a problem as having a quiet drink in the grounds with nothing but the birds and tge sheep for company more than makes up for it. The staff are all very helpful and friendly. All in all.i wouldn't hesitate in staying here again and would highly recommend Walworth castle hotel for anyone wanting to stay in the area.

"Amazing stay at Walworth Castle Hotel"
clairethomson6775, 22 Mai 2018

We stayed at Walworth Castle hotel on the 16th May and at check in Susan the front of house manager ask if we were here for anything special, we said business however it was also my birthday. Susan immediately upgraded us to a suite which was a lovely gesture. The surroundings were beautiful, our meal was superb and the suite was stunning but most of all the warm welcome we had from Susan made our nights stay one to remember. We would highly recommend this hotel and will be staying here the next time we are in the area. Thanks for everything Susan Craig and Claire from Scotland

"Absolutely Amazing"
herdy94, 15 Mai 2018

First visit to the hotel, and we will certainly be going back. The Hotel is first class, lovely room, great staff, lovely food, grounds well kept could not find one fault, only that we should have stayed longer. Bird of Prey centre in the grounds but we did not have time to visit. The staff were exceptional, helpful and curtious.

"Wonderful Walworth Castle Hotel"
JRB1979, 13 Mai 2018

We stayed at Walworth Castle Hotel to celebrate my husband's 40th Birthday weekend. He had no idea where we were going or what was happening. When I booked and gave our list of requirements, I mentioned that every aspect of the weekend was a surprise for my husband and I asked that staff would be discreet when we arrive. We couldn't  have hoped for a better place to celebrate. The surroundings were beautiful, the meals were superb, the castle was stunning and the suite we had (King James I Suite) was breathtaking. But the best thing of all was the staff. I realise that people often say how amazing staff were at a particular location. However, we have travelled extensively, and having my own travel agency, I often get feedback from clients on hotels. I can honestly say that there is no hotel in the UK and practically no other hotel in the world that we have stayed in where staff did so much to ensure our stay was as good as it possibly could be. The staff here really care, and that is reflected in their ability to perform their role to the best of their ability. Without exception, every member of staff working this weekend went out if their way to make it special for us. Thus was no simple task considering that they were also hosting a wedding. I would like to say a huge thank you to everyone at Walworth  Castle Hotel who worked 11-13 May 2018 for making it one of the most memorable and enjoyable celebrations we have ever had. You are all truly amazing. If anyone is reading this and has been in doubt over whether or not to book a stay or an event at Walworth Castle Hotel, I would 100% recommend that you get it booked, as nowhere else will match up to the service and experience  that you get there.

"Amazing stay at Walworth Castle Hotel"
greyone2016, 11 Mai 2018

My husband and I stayed here for one night and it was absolutely amazing. The hotel itself was stunning and the staff were fantastic, nothing was too much trouble. The restaurant was lovely and the food was delicious. Highly recommend staying here.

"Wedding Anniversary Break"
paulswift2015, 10 Mai 2018

Lovely spot with gorgeous views across the countryside, fantastic food & excellent service in the restaurant, we stayed in the King James room which is the size of 3 standard rooms with living area / couch and full of original features as it might have done when he stayed in the 1600's. We had a young family and the staff went out of their way to carry bags and accommodate our baby and toddler. Will definitely be back!

"Wedding Anniversary Stay"
sarahmgf2018, 09 Mai 2018

We stayed at Walworth Castle for 3 nights to celebrate our wedding anniversary, this was our second visit this year and again all the staff were really welcoming and did everything possible to make our stay really special. It was a lovely surprise to find rose petals, chocolates and a card from the staff on our 4 poster bed.The room was lovely and also very clean and the housekeeper went out of her way to make sure we had extra milk and was also kind enough to take photos of us outside the castle. The restaurant food was fantastic, especially the pancakes at breakfast and again all the restaurant staff were really friendly. We are hoping to return again later in the year, thank you everyone for a fantastic stay.

"This should be a 5 star hotel - it's the best!????"
Ren264, 09 Mai 2018

Ignore stupid comments like the rubbish ice cream one - the girl tried her best - bless her. I've done this type of work and when staff is low yes it's hard- but you don't slag off a beautiful hotel if you can't get a flipping ice cream- pathetic!!! We've had a perfect stay. Rooms food and staff all truly amazing. It should be 5 star in every aspect. It's so good we will stay again. The trip down the dungeon was incredible and I think a wedding here would be unforgettable. The grounds are beautiful and so relaxing. I won't ever forget my roast beef dinner. It was simply the best. I always reckon my roast dinners are unbeatable but this one was sensational. The beef so tender. Wish I lived nearer as I'd do a Sunday lunch regularly. Well done to everyone in front and behind the scenes - you really do get top marks - and more!!! Ah yes ????cheers

"okay for one night"
p10bla, 09 Mai 2018

Me and my wife decided to go away for the bank holiday so booked Walworth Castle. The staff are indeed helpful but i can't help feeling that we wouldn't stay here again. The room was fine, it had a modern four poster bed made to look old so didn't really work, the shower was fine with plenty of hot water, no bathrobes, tea and coffee available in the room. The castle itself has a garden to sit out in with nice views of the countryside, the evening meal was poor, it looked a bit cheap and processed, the breakfast was a little better but again it all felt a little under budget for us. It's a shame because the staff do try their best.

"Excellent food, grounds and internet. friendly helpful staff"
lsketchley, 03 Mai 2018

Excellent food, both in the evening and the breakfast and the hotel grounds where beautiful and very well kept. The internet was very good. And the staff where very friendly and helpful. If I had to pick one downside it would be difficult to, but perhaps my bathroom could have been a bit bigger

"medieval night and stay - fabulous"
sookie2015, 27 Avril 2018

Fabulous reception staff, beautiful surroundings and attentive staff members who went above and beyond to make sure we had a great night (and I was given the most delicious gluten free options) Attended the Medieval night which was such fun and also educational. Fabulous musicians and food. Rooms spotlessly clean and well decorated. (room 12 was a little smaller than my friends who were in 14 & 15 - BUT I would definitely stay again even in a smaller room. If you want a bath request room 15. Beautiful surroundings.

"It's a castle :)"
ajohnson1503, 26 Avril 2018

Fantastic hotel with character and the staff are great very friendly and attentive. The bed was also great, I had a great night sleep. The food was delicious and plenty of it. The surroundings are also very beautiful

"Comfy bed and great location"
Paul C, 25 Avril 2018

I stayed at this hotel on a business trip up from Oxfordshire and was pleasantly surprised by the place, this is definitely a gem in the best western family. A lovely warm friendly welcome on checking in and I was allocated room 10 which was nice clean and comfortable with excellent broadband and far better than many hotels that I stayed at. The bed was and I had a goods nights sleep in a comfortable bed. The food in the Farmers bar was good and plentiful as was the breakfast. I would definitely come back and stay on both business and a pleasure trip. Well worth staying at.

"A gem rediscovered"
MightyMiss, 22 Avril 2018

It was years since we'd visited Walworth but will certainly be back. Beautiful surroundings, lovely staff and value for money. Had dinner on Saturday evening with friends. Food was unpretentious and a bit different. All six of us thoroughly enjoyed it. The front of house Irish guy wouldn't have been out of place in Faulty Towers and was hilarious - made our night. Went back for afternoon tea with a friend midweek. We were very well looked after and the tea was delicious.

"Over night stay"
smbrady, 20 Avril 2018

I have travelled many times with my work and have been fortunate to stay at many first class hotels and this hotel is right up there when it comes to qualify This is the most delightful hotel in a fantastic location, the hotel staff were very professional but did not lack the friendly approach something you were aware of from the minute you entered the reception The lady on reception was kind enough to show us around and offer local knowledge and hotel history sorry I did not get her name All the hotel staff including the night porter who was kind enough to send us on our way with a fast track breakfast and a coffee are a credit to the hotel not forgetting the house keeping staff who had prepared my room to a very high standard and the bar staff who kept me fed and watered Thank you for a very pleasant stay I would like you to pass on my thanks to all Kind regards Mr s Brady

"A weekend away to see friends"
geofflancs, 11 Avril 2018

This place is not like your typical hotel. However, the service and location was excellent. Make sure that you take your satnav as although it is near Darlington, it is not easy to find. The rooms are on the ground and first floors. There is also a dungeon, which we did not visit, but learned later that any of the staff would have taken us to see it. There is also a birds of prey centre attached. There is a bar of sorts, but not the kind of bar you can sit at. Seating is in the adjoining room, but there was a wedding party on, so we simply had our drinks with friends in the restaurant.

"One night stay"
borogeordie, 10 Avril 2018

We took the opportunity to stay here for the 1 night we got away from the kids whilst visiting family in the North East and I have to say we weren't disappointed. I rang ahead a few months before to book and was pleased to hear that I could get the best deal this way. The staff member i spoke to advised me on room choice and my tip would be to book a room in the actual castle and not the annex. Why would you go to a castle and stay in the annex?! Our room was a four poster and the staff had laid on some chocolate strawberries and flowers which was a nice touch. The bed was huge and very comfy and the bathroom was nice and modern. Making our way downstairs we spent a few hours lounging around in the bar as the weather wasn't great but the staff were very friendly and the beer was good. Food that evening was really good and reasonably priced. We did think about having the massive steak between us but decided against it ... seeing it later we probably should have done! Before retiring for the evening we asked one of the staff if we could have a look in the dungeon / cellar and they were more than happy to oblige ... top marks! Overall we really enjoyed our staff, the staff were extremely friendly and i would recommend the castle to anyone.

"Easter Break"
_hilliaj, 03 Avril 2018

My wife and I stayed here for 3 nights over Easter. The castle was stunning from the outside and inside. The receptionist was really helpful on arrival and all the staff were really good, nothing was too much trouble. Had a lovely breakfast which was a combination of self service and cook to order with plenty of choice. Overall a very good stay and will return.

"Wedding venue (guest) "
Samantha G, 01 Avril 2018

Attended a wedding here during Spring 2017, and what a stunning place it is! Grounds were amazing, staff were fantastic, food was delicious! Tempted to book up a weekend stay myself sometime in the next year. Amazing place.

"Excellent hotel but restaurant could be better"
smithies1995, 31 Mars 2018

Just come back from one night stay four poster bedroom was great apart from scum and hairs in spa bath, very off putting. Restaurant option poor, it would be nice to have an evening meal in one of the other rooms that are used just for Sunday lunch, this was a birthday treat and having a bit more fine dining would have made it a really special night. We asked for one of the window tables to be reserved to find that this had not happened we ended up luckily picking another table but this was not cleaned properly, food still on the floor and chairs from small children. All staff were great but just a few tweaks could make this a really special hotel.

"excellent"
mjhulson, 26 Mars 2018

A wonderful couple of days short break. All the staff were polite and helpful, they were such a happy crowd it reinforced the excellent overall experience of our holiday. we will be returning later in the year.l

"Beckett Wedding "
Maclary5, 12 Mars 2018

What an awesome place to have a wedding I cannot say thank you enough to the wonderful team at Walworth Castle from the day we booked to the moment we left nothing was too much trouble. Ailsa looked after us exceptionally, looking after the finer details and helping us make decisions. On the day we would never have got through it all without Andrew and his amazing team, Jess and Julie on reception taking care of our guests and being a welcoming face, and at times a welcoming pit stop for a chat during all the madness. And not forgetting Jess 2 on the evening and at breakfast who looked after us really well. Thank you so so much to the whole team I can't remember everyone's name but you were all amazing.

"I love this hotel"
Jellybean900, 20 Février 2018

My husband and I have stayed here several time. Each time we book a room in the main castle, and are never disappointed. The rooms are spacious, clean and well equipped. Staff are super friendly and nothing is too much trouble. We stayed for breakfast which was great. There's a large choice of cereal, fruit and pastries as well as cook breakfast items and drinks. I love the fact that the hot items are cooked to order and not buffet style. The Hotel and grounds are lovely too, even on a miserable day in February ?? Thank you

"1st wedding anniversary at our wedding venue "
Mark F, 18 Février 2018

Another lovely and friendly welcome into the castle on our return after exactly a year since our wedding there. We enjoyed a lovely valentine meal with some excellent live music and felt welcomed by all the friendly staff who remembered us from our wedding last year. More wonderful memories made. Thank you Best Western Walworth Castle!

"Re-visit to the castle was a disappointment "
maggs20152015, 17 Février 2018

We were married at the castle in 2009 and we visited again in 2010 for our anniversary, so this was the first time in 8 years since visiting. The Castle has been decorated since our last visit and looked good. The outside was still well maintained and the grounds are still great. A nature trail has been added which was fun. The room was clean and spacious, we always like to stay in the castle which is the nicest but can be a little cold! My only concern is the quality of the food in there now. We had lunch, evening meal and breakfast and neither were very nice. My wife and I both sent our evening meal back as not cooked correctly and we also found a hair! The staff are good but didn't really know how to handle the situation and we still were charged full price. On checking out I also mentioned it to the staff and no real effort to rectify the problem. All in all the castle is still a great hotel but the food needs to improve.

"Viewed for a wedding and can't wait to do it!"
Carmack83, 09 Février 2018

So I wanted to come on and comment on a previous review which almost put me off the whole place! I went and it was a busy Sunday afternoon but everyone was lovely and helpful! We viewed the venue with Callum and he was amazing! I can't wait for our wedding now, just need to fast forward 2 years… eugh! After viewing the rooms, they looked beautiful. Service was a high standard and they are all well trained!!!

"Excellent stay, lovely room and staff"
MichaelMills, 06 Février 2018

Well I always wanted to be king of the castle. Well on this occasion it was just like I was. Lovely old building with period features. Welcoming staff and a foot poster bedroom fit for a king or queen. It had snowed so it looked very picturesque. Unfortunately it had melted by the next day. The food was fantastic as were the staff who served it. I will definitely stay again when in the area.

"Beautiful hotel"
Linnynick, 03 Février 2018

A lovely one night stay. The bedroom 16 was absolutely fantastic with separate bedroom and lounge area. Lovely four poster bed in the round tower with large comfortable settee and large TV in seating area. Large bathroom with brilliant jet spa bath. Luxury toiletries provided and plenty of clean towels. The suite was lovely and warm with additional electric heater if required. Could not fault the excellent meals on the evening and excellent service from very pleasant helpful staff. Nothing was too much bother. Comfortable lounge area to relax in following your meal. Breakfast was very well cooked with a good choice on offer. Could not fault the eggs benedict cooked to perfection. Overall an excellent hotel which was extremely clean and comfortable with extremely helpful and polite staff. Only one complaint we could make was that we were only there for one night could quite happily of stayed for longer.

"Highlight of our trip"
Travel-future-ahoy, 01 Février 2018

We stayed here for one night and it was the highlight of our trip. A little bit of indulgence after a hectic start to our holidays. This stay was an R&R day. We stayed in the Jenison Room (16) which I understand is one of the top 2 suites in this hotel. We paid about £180 for a midweek night including breakfast. Even though it was rainy and stormy outside overnight to the extent of toppling outdoor furniture we all had a peaceful and restful sleep. The hotel was decorated with castle theme items. Lunch for 2 people costs £25 and dinner for two people costs £37

"Walworth Castle"
Francis D, 31 Janvier 2018

A great hotel in a fairy tale castle. The only down side no lift in the castle which is understandable given the age of the place. The staff were great nothing too much trouble for them. The dinner menu did not give a choice for vegetarian diners. The rooms were great and as it was during the snow fall time the rooms were nice and warm and the beds were so very comfortable

"Good accommodation but needs better Wifi"
John_The_Miner, 30 Janvier 2018

Arriving at the front of the hotel and seeing the stunning building is best done in daylight as it really is a spectacular building. The car park is large and spacious as well as being just outside the front door so no long walks from the car park. Check in was very quick and easy and the receptionist was very friendly and helpful. My room - 34 - was a good size and was nice and warm with great lightening - why is it so many hotel bedrooms are dark and dismal! The bed was a good size and very comfortable giving me a good nights sleep. I did have a problem logging onto the Wifi and the receptionist offered to let me change rooms but after a long drive I couldnt be bothered and eventually managed to get onto the Wifi. Getting a mobile phone signal was a different matter and I had to resort to going out into the car park to make a call - not ideal on a cold January evening. Breakfast was good but the cooked breakfast could definitely do with the option of baked beans - the black pudding was excellent. This hotel could really be outstanding if it managed to improve the WiFi and mobile signal as it seems to have been like this for a number of years.

"Excellent hotel"
Philip T, 29 Janvier 2018

Excellent value for the money, very professional staff, clean comfortable rooms, good evening meals with very good breakfast, I would stay again but if I could afford it would go for the better rooms. Only negative was they need new menu cards for the breakfast, bit grotty stained with chewed edges.

"Viewed as possible wedding venue!"
User, 19 Janvier 2018

We viewed Walworth as a possible wedding venue, the general Manager who showed us around was rude and blunt. When we asked questions he cut us off like we didn't know what we were talking about, regarding the outdoor ceremony area instead of listening to our concerns he was more interested in telling us that he had paid £6,500 for some bushes (which we weren't interested in) the bedrooms in the main castle were impressive, but no disabled facilities we were told ‘a ground floor would do for disabled' the function room was too small for what we wanted and when viewed this concern he told us ‘do I look like someone who lies?' (Anyone who has to say that....?) the beer garden looked like something from a standard town pub. Only good thing offered was the public would be kept away from the wedding. I left knowing I would not be parting with thousands of pounds to people so abrupt, rude and more interested in his bushes than our wedding concerns!

"Made a family wedding an event to remember"
Steven G, 16 Janvier 2018

From my welcome on arrival to the goodbyes this was a memorable stay, and made so much more so by the friendly and efficient staff. The hotel and grounds are well-maintained. At one point it snowed, and within a very short time someone was out with a mini-tractor clearing the car park and pathways. Service in the bars and restaurants was good throughout our stay; the food and drink to a good standard. My room was comfortable and clean, as was the bathroom. The wedding was conducted flawlessly, and the afternoon and evening entertainment was accommodated likewise. I heard no complaint from anyone in our party. The scenic views of the surrounding countryside are a bonus

"Stunning"
edmo2310, 14 Janvier 2018

Booked this hotel only 2 days before going, and what a find!!!! Beautiful location, very peaceful and the castle itself has been restored and renovated so that there is every modern feature but it still looks and feels historic. From checking in to reluctantly leaving we were looked after by the staff, who are ALL very friendly and helpful. Nothing is too much trouble. Food is excellent, breakfast a great start to the day and two lovely areas to relax in the evening, both with lovely warm fires - very welcome this weekend. We had a standard room in the annexe, which whilst not the largest was very comfortable and spotlessly clean throughout. The room also felt to be in character with the rest of the hotel, not like some horrible seventies concrete tower block that we have stayed in before. We liked it so much we have already booked again for a longer stay in summer - thanks especially to Susan for arranging this for us - when we will be able to enjoy the grounds and gardens, and the birds of prey centre. Can't wait to return, and maybe even fit in another weekend before then. Looking forward to seeing you all again.

"Kings & Queens"
anthonymZ8074EP, 11 Janvier 2018

Well, cannot be said about This amazing Hotel... From the minute we arrived till the minute we reluctantly departed, we were treated like Royalty. The walls of the hotel that was originally built in the 16th century are filled rich history from years long past. The staff are extremely knowledgeable of the area and are always willing to office assistance where needed. The genuine smiles on the staff radiates from their faces as the pass you by and you get feeling that you have become a distant member of the family of staff. The owner of Walworth came and introduced himself personally but portrayed the persona of a regular staff member. It was only towards the end of a brief history lesson of the castle that I came to realize that he was actually the owner and that him and his lovely wife are still physically hands on on the day to day running of this beautiful Hotel. My experience was of such great pleasure that I would actually consider moving to this area in a heartbeat! Thank you to Owners and staff of the Walworth Castle Hotel for making our visit exceptionally welcoming. PS... The food is absolutely first class and the quaint dinning area with it warm cozy fireplace is absolutely tremendous.

"A pleasant surprise but a bit cold"
Brenda D, 06 Janvier 2018

We got a great deal on this place and we had a nice chilled out time. The staff were so helpful but I found the place a bit cold. We had a lovely meal in the Farmers restaurant and the grounds are lovely. I would love to go back in Summer. The road leading to the hotel are a bit difficult to navigate in bad weather but we had a nice, chilled out stay.

"More luxurious than expected..."
9swampy, 06 Janvier 2018

SatNav brought us in from the north and directed us to a pretty grim farmyard at the rear/neighbouring the castle. Turning back and finally finding the correct entrance and good grief did we get a better first impression! Approach from the south and you can't miss it as it majestically sits in full view for the last mile... Rooms were very good, 4 poster room nice and spacious, comfortable. Second room upgraded FOC to Jenison (Bridal) Suite due to mistakes made with booking was exceptional though missing a shower having a two person corner jacuzzi instead. Would have been an inconvenience if we were staying longer but was great for the three day short stay we were. Both rooms were lacking in storage but for short stay, again didn't bother us much. Central heating insufficient but fan heater had been supplied and was appreciated!

"Fit for a king ??at the Castle "
Jeff W, 04 Janvier 2018

I felt I needed to write something positive about this wonderful building because as a rule Best West or BW as there rather naff logo looks like a new pound shop spin off would lead you to think! For a 3 * Hotel for the life of me I don't know it should be a 4* at least this Castle is very much undersold' although a shower that was more like spitting than drenching could have paid to the downgrading that it being a listed building won't help in the star rating handouts! Ok enough waffle how good is the place to stay and does it serve good fodder! Quite simply yes and yes! Great Castle with all the trimmings thrones dungeons, tin men and wonky Floors! Loved the place end of' as for the food ?? well that was a total surprise set menus with the standard specials board but the surprise lies in the price, Was very reasonable for the food on offer. Well prepared very fresh tasty ?? nothing to pretentious swiped with a brush or micro flower arrangement rubbish just a well thought out menu with fresh wholesome taste and value in mind! Would I come again dam right keep the bed pan warm for my return!

"Superb"
Rob D, 03 Janvier 2018

from entering the reception to the point of leaving the staff could not have been more helpful of more attentive without being in your face. The room was very good and the food served in the restaurant was excellent. Can't wait to go back again.

"Short break"
Maldives1998, 03 Janvier 2018

2 night break and worth every penny. Beautiful building, and as to be expected they are limited to what they can do with it being a listed building. Rooms in main building are a little more expensive but it's lovely to be in the original building with all the usual things provided. Bathrooms are a little dated but adequate. Did have a bit of an issue with the window not closing properly during very windy weather at night so didn't sleep particularly well, mentioned to reception staff who said she would report it. All staff were very friendly, ate both breakfast and dinner with a good choice on menu at both sittings. Evening meals very reasonably priced and food was lovely. Will definitely return but wouldn't stay in room 34 due to issue with window.

"Xmas Break"
Howard T, 02 Janvier 2018

We had 1 night b&b in Darlington. A stop off between richmond and the coast. Lovely hotel run on a bit of a skeleton staff due to the holiday period. Rooms were spacious the building magnificent and food was awrsome..would definitely come here again

"Daughters wedding "
Kevin1208, 30 Décembre 2017

From arrival to Walworth castle hotel the day before the wedding we where looked after by the hotel staff Offering to take our bags to the room. Explaining where everything was and saying if there was anything wrong let the receptionist know. After settling into our room which was the General Aylmer which was the original castle chapel, We when down to the bar for a drink and lunch again severed by very nice staff nothing to much trouble. Then on the evening we met the family for a meal for 15 of us the meals were very good and were hot when severed The day of the wedding it snowed to put a great feeling to a white wedding. And yet again all the staff could not do enough to make the day a success The next day they even offered to Cary the bags back to the car through the snow over all it was a outstanding stay well done Walworth castle

"Beautiful surroundings"
Golfo100, 27 Décembre 2017

Sunday lunch is one of the best I've eaten in the area and not silly prices...well worth a visit. County Durham/Teesdale is one of the most beautiful unknown areas To visit if you haven't been...try it....you will be back.??

"Christmas Day Lunch"
JulesC1970, 26 Décembre 2017

We enjoyed a fabulous Christmas Day lunch here. The food was excellent as always and the staff were so pleasant it may the day feel extra special. We didn't feel rushed and it made for a very enjoyable day. Thank you to everyone who made it special, hope to see you next year.

"Excellent Hotel"
jamesbF8799MI, 18 Décembre 2017

This 12th Century castle is a lovely combination of olde-worlde meets new world. Tastefully decorated to look old, with an excellent restaurant which supplies beautiful meals at a decent price - with them even easily able to cater for my coeliac disease - makes this a wonderful place to stay for any reason. The staff are very good and always have time for a friendly chat and this is now the only hotel I will stay in when in the area.

"Beautiful Castle"
MikeV2013, 11 Décembre 2017

We stayed for a weekend in the Walworth Suite and it was stunning. Cannot fault the Castle or the grounds. Ordered room service on the first night and we had issues with the receptionist not knowing whether there was a child menu available and insisted we come back down to reception to register our credit card before an order could be placed. Not happy as we had already shown our card for the room payment and made dinner reservations for Saturday and told her we would be ordering food. Got dressed and went to reception, a young girl who was a waitress, helped me getting food organised while the receptionist just didn't seem to have a clue! Saturday morning breakfast was extremely slow considering there were only a handful of us in there. My young 18mth Granddaughter had to be fed from the continental items to keep her happy while we waited over 40 minutes for cooked items. Saturday evening we had family over for dinner. There was a Wedding reception taking place and it was heaving, there was nowhere for us as hotel guests to sit and the noise was just unbearable. We went to the restaurant, but again the noise from the Wedding guests in the corridor outside the restaurant and the colourful language was really bad. Add in children from the Wedding charging through the restaurant playing tag and it was a most unpleasant experience. Staff didn't seem bothered at all and it seemed that this was the norm for a weekend. We went with our guests to our suite, there was nowhere to sit downstairs and the noise was overwhelming. Food in the restaurant was really good and I was impressed that they accommodated my guests Gluten intolerance with a wide range of options on the menu. Most was available as Gluten free if requested. Top marks. Sunday: Woken at 7:30am by knocking on the door with room service that we hadn't ordered!! When we went to breakfast we were treated very differently from Saturday. Considering how busy it was, breakfast was quick and well cooked. The waitress that had woken me with room service, sought me out and personally apologised, even though it was not her fault she was sent to the wrong room. A genuinely nice young girl as were most of the waiting staff. Spoke to the Wedding Planner during our stay and it is quite apparent this is a very popular Wedding venue and is booked most weekends. It is a pity that due to the limited social space available, this is not a weekend getaway place for couples or families to enjoy. As a mid-week romantic place to stay or a weekend when no Weddings are booked, I cannot think of a better place to stay, it is worth the money. However I would give it a miss when a Wedding is taking place and they should mention it on their website about noise and space for hotel guests. 3 stars purely because we paid a lot of money to stay and eat in this hotel, but could not enjoy the wonderful Castle due to just too many people there on the Saturday evening. Had we stayed Sunday/Monday I expect we would have awarded 5 stars.

"Murder Mystery Night"
Unhappy1107, 10 Décembre 2017

I had done a murder mystery quite a few years ago and went to a one at this place on 7 December 2017 and took my cousin along with me as a treat for her. The place when we arrived gave a warm welcome and when we asked about the place where we went for the event were told we were early and directed to a place where we could haverefreshments before the thing started. When the event started it was well run and the even itself was planned well and arranged well so the meal was served at good times and the mains parts of the murder you were able to watch. The food served on the event was outstanding and really well cooked and I have food allergies and I contacted them about this when I called about my menu and they heard what I said and on the night they actually remembered and asked if I was the one that ordered the menu that was for food allergies. I will highly recommend this place for food and events as I am going to another of the murder mystery events next year.

"Pleasant stay"
Janet W, 09 Décembre 2017

We had a nice room for the bargain price but next time I would pay extra for larger room. It was clean and we basically just slept there for night so it was fine but if I was staying longer I would want a larger room. I can't say enough positive comments about the staff, they were helpful, friendly and very polite.

"What a wonderful location and stay!"
HappyGoLucky9999, 08 Décembre 2017

Absolutely amazing experience, a wonderful stay during a weekend road trip, stayed in the four post bedroom at top floor. Not sure about dinner as did not dine there but the breakfast was nice and filling. Wonderful setting and kind staff, thank you!

"Wonderful stay"
LynneeNorthyorkshire, 07 Décembre 2017

My husband and I arrived amidst a snowy blizzard and were immediately met with a warm welcome from the receptionist. A very quick book in and we arrived at our first floor room in the castle. The room was small but beautiful and had everything we needed. The staircase up to room was spectacular. We went to the Farmers bar and restaurant, Sat in front of a huge log burner and relaxed. Callum and Katie were our staff and were brilliant, a real credit to the place. The evening meal was wonderful. Another guest had ordered the special, a rump steak, it looked that good we ordered the same. It was beautifully cooked, the Diane sauce was bliss, crisp onion rings.... My only complaint....wished we had booked two nights! We will be back. The staff are a credit to the owners and Best Western.

"A Real Treat."
Mark W, 07 Décembre 2017

We stayed on a single night stop over thinking it would be a bit different and something of a treat. A very good choice. The Castle itself is an imposing building steeped in history. The food, evening meal and breakfast, was excellent and the staff friendly and helpful. We stayed in the West Wing in what was a small room with limited storage space which wasn't really an issue on a short stay. The bathroom looked almost new and was spotlessly clean. When we arrived the room was cold with the radiator only ever seeming to get lukewarm. Once we had found the fan heater in the drawer with the Tea and Coffee it soon became comfortable.

"WOW"
E8648LDmartina, 06 Décembre 2017

Arriving in a Blizzard the Hotel was easy to find and very Impressive. The booking in was quick and efficient. The room was nice no problem with cold as other reviews have said. The Hotel itself is a magnificent building and the atmosphere is spot on. As I said we arrived in a Blizzard and the roaring fires were a welcome sight. The Staff really made the stay perfect , especially Callum and Katie in the Farmers Bar and restaurant they were so nice and Helpful and willing to go the extra mile, including an guided impromptu trip into the Dungeons. A Lovely place with lovely people We will be staying here again and I have already been recommending the Hotel to anyone who'd listen.

"Customer Service Excellence"
Colin A, 21 Novembre 2017

We stayed at Walworth Castle Hotel for the Durham Lumiere Festival and it was an absolute pleasure to be there. The staff were extremely attentive and nothing was any trouble at all. We were extremely impressed and look forward to staying there again.

"Cold "
mturnbull, 19 Novembre 2017

We won an overnight stay so should give it 5 stars. But if I was paying this review reflects that. Great service at reception. Room was cold radiators barely got warm even though on full. Also additional heater but was still cold. Food in the restaurant disappointing. I expected better. We had duck pancakes and chorizo which was ok nothing flash. Got a little confused by description for 21 day old steak. When asked what steaks they had. Waiter said it's description for the lamb, surf n turf and gammon. We had lamb which was quite fatty and the trio of pork. Very limited menu I thought didn't want a parmo or a burger. Breakfast was the best bit. Beautiful castle and grounds but in need of tlc and a good menu.

"Walworth Suite"
logancat97, 18 Novembre 2017

Have just spent a wonderful night at the Castle staying in their Walworth Suite. It was such a treat, fluffy dressing gowns, and complimentary toiletries, a lovely comfy sitting room and a fabulous four-poster bed. We ate here last night and the meal was first class. The hotel staff are nice and friendly and very helpful, will definitely be back.

"Wonderful"
jocka11, 18 Novembre 2017

4th visit here. Lovely welcome from 'Susan' who excelled at customer service and is a credit to the establishment. We had a poor meal somewhere else before visiting for the evening and were still peckish, Susan organised for us to have a light bite. Room 9 again which is lovely. Slightly cold on arrival but we plugged extra heater in and it soon warmed up and during night we didnt leave this on but room was nice and warm. Again bathroom very cold though - too cold for shower. Didnt spoil our stay though. Had a food with bottle of wine. Nice friendly cosy atmosphere, very attentive waitress and waiter but not intrusive. Very quiet on a night so good sleep. Lovely breakfast - in fact amazing taste! Well done Walworth we will be back

"Daughter's wedding"
Sandra L, 11 Novembre 2017

Stayed here for 2 nights 3rd and 4th November, for my daughter's wedding reception on the 4th. I can not fault a thing, from checking in until leaving. Reception staff very attentive and professional, room spotless and well equipped. Breakfast both days cooked fresh to order and served hot on warmed plates. The wedding was faultless with all staff being very attentive. The room presentation was as requested, the food was simply amazing, (compliments to the chef and kitchen staff), service was second to none. I simply can not find fault with anything. I will definitely be recommending this hotel/venue and hope to re visit in the not too distant future

"It's a castle!"
speedy15_2001, 10 Novembre 2017

This hotel looks very imposing as you enter the grounds. It is near to Darlington and has a superb Bird of Prey centre on the grounds. There is ample parking, and the building itself is full of character. We were in one of the turret suites and it was lovely, with a 4 poster bed and a large lounge area. A few reviews have commented on the temperature in the rooms , and it has to be said the sleeping area was a bit chilly at night. There was a supplementary heater which was good, but this is something they should look at improving. Other than that though it was a first class stay. Breakfast was great, with all the usual choices. The evening meals were also good, but for my other half, a larger choice of vegetarian options would have been welcomed. The hotel staff were very helpful and pleasant and we really enjoyed our stay.

"Wedding venue"
bernadetteandbarry, 08 Novembre 2017

Booked this for my daughter's wedding absolutely fantastic. The castle itself is lovely all the rooms different. I stayed in a four poster family suite along with my daughter granddaughter and niece the night before the wedding it was lovely very big and full of character. My daughter and her "husband" stayed in the king James suite ( bridal suite) which was absolutely gorgeous with a separate lounge which was fitted with every amenity also a beautiful four poster bedroom and jacuzzi bathroom. The wedding planner from the hotel was fantastic she did a really good job everything ran to plan, the food for the wedding reception was lovely a good menu, well cooked and certainly good portions! Grounds of hotel lovely for photographs and there is a facility for outdoor ceremonies. Another extra was the birds of prey the wedding rings were flown in by an owl and presented to the best man on a cushion a very nice touch.The evening reception food again was plentiful and with good varieriety. Thank you to the staff at walworth you have given us a day to remember.

"Lovely break"
L6575BRannh, 03 Novembre 2017

What a gorgeous setting for getting away from it all. Our room was changed to a double from a twin within minutes of us mentioning it to the lovely Susan. Bar staff were very friendly and chatty and food in Farmers restaurant was very good. I would definitely visit again

"Good, but minor problems"
Norman V, 30 Octobre 2017

Heating not working in the room, so had to use a fan heater. It was reported but nothing was done.The bathroom mirror was set far too low - I had to almost kneel down to see in it. I was woken up at 4am by the thump of music - it seems that it was the music in the empty restaurant!!

"family wedding"
Joy B, 27 Octobre 2017

stayed here for 2 nights to attend a family wedding,what an excellent choice.hotel was spotless,great service from all members of staff,the wedding went like a dream.would highly recommend.if food and drinks were a little less expensive would be perfect.

"Nice surroundings, good food"
suntracker, 21 Octobre 2017

We spent one night here but wish that we had more time. It's in a great location. We had a standard room in the castle but it had been fully updated. Unfortunately it was quite cold and the heater never really met the challenge. Staff offered to bring in electric heaters but that was not desired. The bathroom faces a parking area, the window had no curtain or cover, and the shower is a clear glass stall - it is advised that they install a shade or other optional covering for those of us who prefer more privacy, The bedroom window had curtains... The food in their restaurant was great. We generally avoid restaurants that are supported by hotels but in this can it was a great meal (smoked haddock) and we're glad we 'dined in'.

"wonderful weekend"
smga308, 14 Octobre 2017

We spent two nights at this hotel in a castle room. From arrival to departure we received excellent service - Susan the head receptionist arranged our booking and was efficient, helpful and extremely pleasant. Kim, the receptionist on arrival was also lovely and informative, I could not complain about any of the staff. Our room was clean, spacious and the bed comfortable- there is a choice of pillows available which was a plus. The breakfast menu was considerable and difficult to choose from as there was a great variety and we enjoyed our dinner also. We hope to visit again soon.

"Castle for a kings ransom"
Darkbyte, 12 Octobre 2017

We booked this hotel for a night and we were welcomed when we arrived and as usual we filled out the paperwork and signature. Then was asked to do that thing of marking a credit card for £100 for breakages. It's funny we don't get that in asked in other hotels these days. Anyway we liked our standard room it good for short stays. There are other great huge rooms but be prepared to pay the Kings ransom for those rooms. The location is beautiful and great grounds. The bed was clean and the bedding was nice and soft. The TV in the room is great quality. They serve breakfast and dinner which is reasonable choice of dishes. The staff were courteous and helpful. I have never stayed at a castle before and I enjoy the experience.

"Don't judge a book by it's cover..the cover is amazing(on the outside) ,the room-Not so much."
IzzyE_TLV, 07 Octobre 2017

We stayed for one night in the hotel.The hotel and grounds has an amazing atmosphere . the internal decor has reminiscent of old times , unfortunately amenities also suffer from being poorly maintained throughout the years. Check in was fast enough.the room we got suffered from a few major issues all concerning the shower/toilet. Lack of proper/minimal maintenance is apparent in every aspect : The door doesn't close unless extensive force is applied, then it shuts with a large banging noise...Toilet seat is not tight and moves freely. there are two separate faucets for hot and cold water, and the shower faucet offers the choice of very hot water or burning hot water...no option of mixing in some cold water...also the faucet almost got ripped of the wall while struggling to find the correct position not to get burns(we couldn't find any). it was too late an we were too tired to complain ,and since it was only for 1 night we stated our complaints only at check-out. The breakfast was very good and sufficient, the restaurant was warm and comfy.

"Astonishly Appalling"
Glynis D, 06 Octobre 2017

Seriously cannot believe the appalling experience we had here. On arrival the receptionist gave us very divided attention and was more interested in speaking to her colleague than checking us in. Checked into our room, drink in bar then went up to shower. Toilet was in an absolutely disgusting state - mentioned this to reception staff who took no time in telling me that cleaning staff had all gone home and she definitely would not be doing cleaning herself. She did to be fair offer a room upgrade (really!!). but as I tried to explain, did not really want inconvenience of moving rooms, merely a clean toilet and not one that looks like it's been used month long at a festival. Spoke to Manager who offered to move our things but could not seem to appreciate that I was not happy to lave this task to his staff, based on our bathroom cleanliness experience. Shame as there are some hard working pleasant staff here who are all making up for exceptionally unhelpful, rude, uncaring lady on the Reception desk. This is an experience I would not wish to repeat and would recommend avoiding at all costs.

"Poor hygiene"
Rowena M, 06 Octobre 2017

Hotel very quaint but seems to be lack of wuality control in hygiene... my sister's room the toilet was mosy obviously not cleaned. Staff were not available to do clean and could only offer room swap as recompense at inconvenience to guests. Attitude of reception staff really regrettable.

"3day break"
gemgemcumbria, 04 Octobre 2017

Booked a 3day break here ,Susan receptionist,gave us a lovely room with 4 poster bed in the castle ,thankyou ,room was spotless bathroom large &a lovely .we had dinner here the chefs here are excellent ,large portions &a food cooked to perfection.we had a lovely relaxing break ,the castle has great history.andrew the food &a beverage manager ,very attentive.couldnt fault anything.

"mini break "
549AndreaG549, 29 Septembre 2017

We visited Walworth castle for an overnight stay on Thursday 28th Sep 2017. We arranged our stay with Susan, who is the head receptionist, she was so friendly, professional and exceptionally helpful and went out of her way to meet up with us after our arrival. All the staff were very professional and friendly taking time to stop and chat we were greeted by Kim, a very friendly receptionist who ensured our check in & check out was quick and efficient and explained were we would find lounges, restaurants etc Paige took excellent care of us in the afternoon and during our evening meal ensuring every little detail was perfect. Our food was tasty well presented and hot. Our room was a tower suite large and spacious with a separate lounge and a four poster bed. Every room had fabulous views of the grounds and country side it was clean and tidy with toiletries towels and robes supplied. Wa arrived on motorbikes and we were welcomed by every one even the owner took photographs of the bikes parked outside the castle I can highly recommend a visit either to stay over or just for a meal, Sunday lunch or afternoon tea, there is a park for children to play in and the birds of prey is worth a visit Thank you susan and your team for making our stay pleasurable and putting a smile back on our faces we will be back soon Andrea & Stephen Gilchrist x

"Wedding "
8055glen, 25 Septembre 2017

Had a great time here at the weekend. Rooms very nice with a stately home vibe going on...4 poster bed with nice high ceilings. Food good and breakfast freshly cooked to order and it was excellent. Staff very friendly

"lovely room in a peaceful environment"
J. J. P, 24 Septembre 2017

Ideal situation for a quiet stay with a welcoming staff, a woodland walk to 'stretch the legs' after the drive, and a comfortable bed. Breakfast was really satisfying in a pleasant restaurant. Would recommend this to anyone looking for a quality break.

"Never had a more perfect hotel stay"
Eirewolf, 18 Septembre 2017

I stayed here only one night. This hotel nailed every criteria for a great stay: great staff, great room, great bed, great shower, great supper, great breakfast. If something could have been done better, I don't know what it is. My only regret is that I was in the area for only one night. I certainly hope to return and to stay longer.

"Goes beyond what is required"
mbenneworth, 18 Septembre 2017

My wife and I went to stay in Walworth Castle expecting a great time. Unfortunately my wife had a medical issue but the staff were excellent. 2 first aiders came to help her and 1 sat with her until the ambulance arrived. After a visit to A & E we returned to the hotel and all the staff were asking about her health and really cared. Very inspiring. The room was excellent, the food was out of this world and the staff were better still. We are planning to return again (this time without the A & E bit!!!!!). Thank you.

"Lovely anniversary stay"
R1468MYtracyr, 18 Septembre 2017

We booked a couple of nights stay for our anniversary and we were not disappointed. The location and grounds were lovely but you do need a car to get out and about as it is tucked down a country lane. From the minute we arrived we were made to feel welcome. We were booked into the west wing of the castle and although the room was small (No: 11) it was clean. You may need to pack a jumper as it did get a wee bit chilly but then you are in a castle so to be expected. There was a wedding on the Saturday so a little noisy in the evening but it didn't spoil our stay. On Sunday we had the carvery which was absolutely delicious and very reasonably priced. On a personal note the only down side for me was the pillows - they were too hard and I ended up with a stiff neck. We will be going back again at some point and next time we'll book a castle room

"Walworth Castle Hotel"
479Morse, 17 Septembre 2017

Hotel is beautiful, but the rooms are a bit of a let down. We paid £130 for a room which although was clean and tidy, was over -priced simply because it had a four poster bed in and other furniture which simply did not work. We couldn't see out of or open the window, as it was too high!

"Wish I had longer to stay "
louo446, 16 Septembre 2017

My partner and I came here for a wedding. Let's start with that - a beautiful occasion, with beautiful surroundings. An ideal place to marry someone!! The food was lovely too. Our room - room 7 is a great size and the bed was very large and also very comfortable. Breakfast is definitely worth the extra, especially as you'd have a good drive to get anything and you'd not get the quality. My only gripe is the coffee was instant and I'd expect better from somewhere like this. All of the staff we came into contact were extremely friendly and the reception was very helpful. The only downside is that we can't stay here long enough to enjoy it as we're heading off on holiday the day after the wedding which means a stupid o'clock wake up :( Overall if we're back up this way in the future I'll definitely look at booking here again.

"Wedding day disaster"
peterg0410, 15 Septembre 2017

Unfortunately after nearly two years of planning, our wedding day at Walworth wasn't what we were dreaming of little help in the build up to the day, our favours had to be changed after we had bought them miniature cork bottles with a shot in, when we had booked this was allowed before changing the terms in the run up to the wedding we accepted it eventually and had to buy other stuff, i wasnt allowed to put my photo booth were it would go best instead it was crammed in the corner were it wasnt utilised to its potential with the food and the sweets trolley, the singer we had during the day was put in the wrong place after i had said any chance of rain for her to be inside they set her up outside in the pavilion too late by the time we had arrived to move her and it rained heavily everyone was inside and she was out side by her self, so everyone only got a glimpse of the piano player more money wasted, the food was beautiful, the service wasn't, it was good on the top table just not others and some staff were very helpful, we just tried to ignore all this and enjoy our day which eventually by the night we did but after returning from our honeymoon recently we have found out a member of our wedding party had been BLACKMAILED into paying 360 pound, for a noise incident the night before with the threat of closing the wedding down on the night, so he didn't want to ruin our special day so he paid it to the manager on the morning and kept quiet, we as a couple are incomplete shock we had just got over the day and accepted it but finding out this information has made us want to warn others that once they have your money its too late. which is a shame because its a beautiful castle, beautiful location and has the potential to be one of the best venues in the northeast im honestly devastated I feel like I could never go there again and its were our dreams were meant to come true and were we married guttered.

"Walworth Castle Hotel Darlington"
R794CUalex, 14 Septembre 2017

Very pleasant and helpful staff. Beautiful castle in fabulous grounds. Room a bit cold. Very fast response from staff when I reported a spider that I needed removing. Would use this hotel again, very good value for money and the staff are lovely.

"Beautiful castle"
Simone W, 13 Septembre 2017

The staff were friendly and helpful, the castle was a beautiful place set in lovely grounds. The food was very good. Walworth Castle was full of character and charm , also on the site of the castle was the Birds of Prey .

"Ok!"
TAHoliday, 13 Septembre 2017

Stayed one night here which only cost me £75 for 2 of us. The hotel and grounds are really nice and the food in the restaurant was lovely with good prices. The room we stayed in was in the Annex bit, it was a little small especially the bathroom. I would warn anyone staying at this hotel that they will pre-authorise your debit card £100 at check in so be aware as this was not made aware to us until check in when the lady advised she need to a hold a debit card which we gave her but she didnt advise what she was doing with it in the end we found out she was preauthorising £100 on my card! which is ridiculous especially when we paid less than that to stay there! 5 days later the funds went back into my account!! I did speak to the manager about this which was pointless as all she did was blame my bank for how long it took to go back into my account. We did have a nice a stay but I wouldnt stay here again because of this.

"Ok for eskimo's"
vixey17, 09 Septembre 2017

Where to start, booked through late rooms paid £96.50 for b&b. When we arrived at the hotel to check in the reception area was full with wedding guests we were checked in by Susan who was lovely we got to our room no5 which was situated in the annex it was a small room but it was adequate, however it was a bit nippy we looked for heating controls but there was just a radiator with a thermostat. When we went down for a drink before dinner we asked at reception and were told the heating is set at the hotel and was on a timer. We ordered drinks and sat in the lounge we had just sat down when one of the waiters asked if we were with the wedding which we replied no, to which he replied ,you might want to move there are 50 boisterous wedding guests going to invade this area so we moved into the restaurant! We ordered our food which was mediocre we were looking forward to a nice quiet meal which we didn't get as we had the pounding music from the wedding reception. After out food we went back to our room which was still freezing cold we decided on a early night however we didn't get much sleep due to the cold we got up early went for breakfast which again was ok but very dry. I thought at check out when we were asked how our stay was I was let them know but oh no at no point were we asked how we slept? Did we enjoy our stay? Was everything ok? So no not a great stay and we will not be returning!

"Lord of the manor"
john g, 02 Septembre 2017

Another night out with work. Easy to find situated on the road with a gravel drive leading in to the carpark. I signed in and had a friendly chat with the lady on reception, whose name I didn't ask. Very remiss of me. After dumping my baggage in my room I had a quick shower and headed down to the restaurant for food, and a cold beer. The staff were friendly, courteous and helpful. The food was as expensive as you'd expect in a castle and very tasty. After eating I purchased another cold beer and went outside to catch the last rays of sunshine. A well set out seating area with a covered smoking area should you need one. I went for a little walk around, although it was too late in the day to check out the birds of prey showing. After this I retired to my boudoir where I made a culpa, listened to some music and read a couple of chapters of my book. A comfortable bed, with a duvet, I'm not a big fan of duvets. But I prevailed and had a comfortable nights sleep. Again I was away too early to avail myself of the breakfast.

"Fab!!"
danbQ6944TD, 31 Août 2017

Great 1 night stop over. Fantastic building and setting - one of a kind! Staff all very helpful and friendly. Food in the restaurant was good value and hearty portions. I was alone as it was a business trip on this occasion but there seems plenty for young kids on the grounds and a falconry centre which I will certainly check out next time! All in all - I would recommend in a heartbeat.

"Walworth Castle Hotel, well worth a return and another stay!"
rmackenzie1, 27 Août 2017

Having first stayed at Walworth Castle Hotel late last year and having enjoyed a relaxing time there, we were drawn back again last week, albeit only for the one night on this occasion, but we were equally impressed. On our last visit we were in the perfectly adequate annexe building, but this time we were accommodated in a really nice room in the castle building. All the staff as before were very pleasant and looked after our every need. Afternoon coffee in the impressive lounge as well as an excellent dinner and breakfast were again thoroughly enjoyed. Walworth is ideally situated just a short drive away from Darlington which is a pleasant and vibrant place to visit with a wide range of shops. Hope to return here again in the not too distant future, for a longer break. Highly Recommend!

"Top spot in a quiet country location"
wilandale, 25 Août 2017

The main building in the hotel is the one with character and worht selecting a larger foom there rather than a standard room in the annex. This place certainly has olde worlde atmosphere. Wifi works well, there is plenty of hot water in the shower and free parking is available onsite. All of the staff were extremely friendly, helpful, and obviously well trained. Breakfast provided a good range of interesting and tasty offerings. We ate in the restaurant on two consecutive nights, partly out of convenience given the hotel's location. We were realy surprised at the quality of the food. It was cooked to perfection and matched in its presentation. For anyone interested, there is a bird of prey sanctuary in the hotel grounds, with flying displays at different times throughout the day.

"Dream Wedding"
Cochlan, 25 Août 2017

My daughter had her wedding breakfast and evening reception at Walworth Castle on Wednesday 9th August 2017. To be honest I really don't know where to start. The wedding was 2 years in the planning, so as you can appreciate enough time to really get to know the staff and experience the overall service. I am going to attempt to describe in several chosen words how we felt from the initial viewing to the actual booking of the venue and our experience on the big day. We were always treated as honoured guests at Walworth and as if our wedding was the first ever to be organised by Walworth. Nothing was too much trouble. Ailsa, Events Manager, our main point of contact always greeted us with a friendly smile, put us at our ease and made us feel welcome at all times. Her people and communication skills were at all times extremely professional and replies to my many, many emails were always done in a prompt and timely manner. As the main organiser of my daughter's wedding and being a bit of a control freak in terms of details, the staff at Walworth always indulged me and accommodated my every request. I don't know what training programme the staff are on but every member without exception were amazing. In fact that was the deciding factor when choosing a venue. My daughter and I visited and considered many venues but the staff at Walworth pipped all other venues to the post. Manager Michael looked after and was our Toast Master on the day and under his leadership our day ran like clockwork. Every detail of our day was carried out with meticulous precision enabling us all the luxury of knowing we were all in safe, organised hands allowing us to relax and enjoy our special day. I could really write a novel on the exceptional service we experienced. The food was delicious, beautifully presented and served in a 5 star manner. The venue is stunning, spotlessly maintained and accommodation extremely comfortable and the staffs are some of the best I have ever come across. A special mention I feel should also go to Liam, who worked tireless to look after us and ensure we were catered for into the evening of the wedding. I would have no hesitation in recommending Walworth Castle if you are looking for that little something extra special when planning your special event. A very delighted Mother of The Bride, Alison Cochlan

"Great Stop-over En-Route to Scotland"
Halibut51, 24 Août 2017

As a pre-amble we had a long journey to Scotland and wanted somewhere to not only break the journey but also be in a district that was worth visiting in its own right - and of course provide comfortable accommodation. Walworth Castle scored highly in all three areas. Getting there with a sat nav was relatively straight forward with quite a few direction signs to the hotel spotted en-route. In a very rural scenic area with an impressive entrance coming onto the driveway. On arrival we were thrilled to have a free upgrade to the main castle as we had a long standing Best Western card. The reception staff were outstanding and very helpful. It felt like going back into history going up the stair case past a beautiful stained glass window (with an ominous warning in Latin saying do not sleep whilst on duty!) and a rather curious chair. The room itself was huge, very clean with a four poster bed - although the bed was a bit high to get into! Quality fittings and a good shower/ bathroom. Internet was OK as well. We had dinner and breakfast at the hotel. All perfectly adequate and there was evidence of thought being taken to use local ingredients. The restaurant staff were very polite and dealt well with a disgruntled person who seemed to think that they could get away with a free breakfast when their package did not include one!. I suspect that he was one of many guests who had come for a wedding. - clearly a good location for a wedding and the room for the wedding looked really well decked out. There is an unmarked nature trail with a large duck pond in the wood in the extensive grounds. There is also a raptor centre run by an engaging and friendly enthusiast. Refreshed and raring to resume our journey to Scotland, we had a quick check out and departure with no traffic to contend with (that usually accompanies city centre stop-overs).

"A perfect wedding"
L5760UMandrewh, 23 Août 2017

We recently married at Walworth Castle and it is hard to find the words to describe how perfect this was. From the first time that we visited the castle we instantly fell in love with the location. The castle offered a stunning backdrop for the day. The wedding organizer Ailsa is so lovely and was such a help every step of the way. Nothing was ever too much. The staff in general were very helpful and could not do enough for us. Food has been top notch every time that we have dined at the castle and the wedding day was no different. The rooms were immaculate and our stay was an absolute pleasure. The wedding to us was perfection and this in our minds is down to both the physical location and all of the staff. We (and our guests) have left with some very special memories that will stay with us for a lifetime. A big thank you to all at the Castle!

"Perfect setting."
Sophie300905, 23 Août 2017

This hotel is simply stunning, the Ground and the architecture are beautiful. The staff are lovely, friendly and helpful. Car park is easily accessible and lots of room. A lovely night stay. The room its self looked lovely but I was expecting and felt for the money it should have been finished to a higher stranded. The shower was shocking. Very intermittent in pressure and temperature the walls were very thin and the bath room looked tired. I would stay there again but I would book a room in the main area and not in the west wing.

"Amazing place "
James B, 19 Août 2017

I have stayed at this wonderful hotel on about 8 occasions and cannot rate it highly enough!! As a travelling coeliac, good food that is safe to eat is a must - and these guys never let mr down!! They've even (politely) refused to serve me something that turned out not to be gluten free. They have GF Bread in for me as well now and the staff are all so polite and friendly. I wouldnt dream of staying anywhere else now!!!!

"Poorest stay yet"
F9625TKpaulr, 19 Août 2017

We have stayed a number of times over the years and have always gone back. This was our worst and probably last stay. From initially when we were told there was no record of our booking to the abruptness of some staff, mouldy bread for breakfast, an uncomfortable bed and intermittent internet it was not a good final night of our weeks family holiday.

"Wedding "
Ellismummy, 17 Août 2017

We have just had our wedding at Walworth Castle and I can't speak highly enough. From the 1st meeting a year ago with Ailsa right up to the last drink we were treated like royalty. The food was amazing and everyone commented on how amazing it tasted. Nothing was too much trouble. Callum who looked after us was fantastic. All the staff were wonderful. We love Walworth and can't wait to come back.

"Great service, fab food and wonderful surroundings"
Steveneale, 16 Août 2017

We visited for a night in August. It was my partners 40th birthday and we had stayed at other castles in the north east previously. The castle is impressive to behold and the welcome from reception was warm and friendly. Our room had a four poster bed and looked across to the birds of prey centre. The room was well presented, clean and functional. I requested an iron and one was quickly brought to the room. At one point I realised I had left my shaving bag at home and the reception staff gave me a complementary set so I didn't have to drive off to find one (much appreciated). Dinner was in the farmers restaurant, I had the chorizo in red wine and it was a delightful starter. My partner and I had the same main course - the steak and Guinness pie - again very appetising. Our desserts of Yorkshire pudding and tiramisu were served quickly and delicious (wish the tiramisu was a little larger but hey) The bed was comfortable and gave us a good nights sleep. Breakfast was again in the farmers restaurant. A buffet for cereal, pastry and juices. Table service for the cooked menu. I would have preferred to have been asked my preference of eggs as it came with fried egg but that is all I could fault in the meal. Would come back again, looked fantastic as a wedding venue.

"Nephews wedding"
RosiegirlTeesside, 09 Août 2017

Imposing castle on arrival. Reception area beautiful for the wedding, friendly bar staff. Room £148 B & B plus £15 x 2 for two extra beds, 1 single, one sofa bed. £178 for a very average room with a dangerously high step up to go into bathroom. On a very serious note, we noticed that although high in the room the windows could be opened wide, from which a child or adult could potentially fall from, bearing in mind we were on the second floor. There should be something on them to allow them to open only slightly. Plenty of choice for breakfast, but waited 45 minutes for cooked, while friends waited 1hr 10mins, and it was not a busy time. Some of the breakfast staff (although polite) could barely raise a smile, which wasn't very welcoming. OK but expected more for what we paid. Room 33

"Very Authentic "
steve4995, 06 Août 2017

Great place to visit really good food and the accommodation is also comfortable The surrounding countryside is vey pleasant. Ideal locus for a wedding. There's also a electric vehicle charging point. Staff very attentive and helpful.

"A special treat"
michael c, 04 Août 2017

Myself and my wife visited to see the birds of prey but decided to see if there where any rooms available, I mentioned it was my wife and mine30th wedding anniversary and we where offered the bridal suite at a much reduced cost. All we could say was WOW when we walked in it was superb and the evening meal was delightful. There was one or two small niggles but overall we had a wonderful nights stay.

"Bad smell / small bed."
cajia0, 03 Août 2017

Attended a wedding here. Fantastic food, wonderful friendly staff, beautiful castle & grounds. One massive downside - room 14.(West wing) The room was small, the bed was small, the smell of damp was overpowering. When booking the room we asked for a ground floor room suitable for a disabled person as my husband has MS. So why would you put someone in a room where the only access to a shower is to climb into the bath. I think this is where the damp smell was coming from as there was black mould running along the floor at the base of the bath. Lots of cobwebs also in the bedroom. We were lucky if we had an hours sleep at the most. We forced ourselves to stay and at least have the breakfast after spending £97 for B & B, we wanted to get something for our money.

"nice rooms and unexpected good food"
Peter L, 01 Août 2017

Although not really medieval, it was a very nice castle and we especially enjoyed our room beacuse of the individuallity. In most hotels you only notice you'e in the wrong room because your partner looks so different. We were lucky to discover a Public Footpath which brought us in the hilly landscape where the sunset on the recently mewn field made a spectacular view and it made me really happy.

"Beautiful castle, Fantastic staff"
Benjamin S, 01 Août 2017

Recently spent a night in the bridal suite with private dining in the library tower and couldn't be more happy. I booked through the events department as I also proposed to my now fiancee and wanted to make everything special and that was definitely accomplished. Jessica Todd made sure everything was set up brilliantly (rose petals on the bed etc.) and all staff made us feel very welcome and made a huge fuss of us. Clean and comfy suite, beautiful building and grounds, excellent staff. We will definitely be considering Walworth Castle for our wedding or any other event.

"Wedding Reception"
Lesley Anne G, 24 Juillet 2017

We have just spent a fantastic weekend at Walworth Castle for the occasion of our Daughter and her new Husband's wedding reception. The whole experience, from start to finish, was faultless. All members of staff were polite, professional and efficient and nothing was too much trouble for them. Special thanks to the catering staff who provided the day and evening food to a high standard. The Castle is a beautiful building inside and out. It has remarkable, well-kept grounds outside, looking out onto open countryside. The youngsters loved the play area. Our rooms in the new-build were light, spacious and comfortable. The choice of menu at breakfast was very good. We would not hesitate to recommend Walworth Castle to others looking for a wedding venue. Well done.

"Beautiful setting, decor not in keepng with buiding."
alisonwatson919, 20 Juillet 2017

Stayed in Hansard Suite, room 30. Top floor, castle building. 3 flights stairs, no lift. No offer to assist with luggage. Open door into what I can only describe as a room styled like a council flat. Large room, high ceiling cobbled together styles of furniture and not in keeping with age or style of building. Bedroom, large round, in turret but sparsely furnished again. Worst bed ever I've slept in. Ended up on sofa in lounge. Only saving grace about this room was the bathroom was spotless and plenty of hot water. No bottled water in room, no complimentary slippers to go with ?? clean robes. Friends stayed and had Jennison suite which looked much better with spa bath, clean carpet and only one flight of stairs. Both paid same price. Food was good, and staff where friendly. Unfortunately would not consider this place again.

"Imcredible place | amazing venue | wonderful staff"
JamesGreyvensteyn, 17 Juillet 2017

What a spectacular (historical) hotel ... together with lovely rooms, tasty food and attentive staff. In particular, Susan Head warm warmly welcoming, professional and helpful. This is a great place which i can recommend to all travellers.

"Beautiful property, but avoid the cheap rooms (West Wing)"
Derek B, 14 Juillet 2017

We needed a hotel in/near Darlington for just 1 night and were both wowed when this property came up in the search results. I have stayed at a few Best Western hotels on business in my time but none that looked like this. We booked directly via the BW website; as could not see any price benefits going through 3rd parties like Booking.com. Our check in was smooth and quick. The room, in the West Wing (#11) was small, very small, but as we were only staying a night - with most of the afternoon/evening to be spent out at a family do - that was fine. After dropping our bags in the room and taking a brief walk around the grounds we were peckish so took in some afternoon tea (tea/coffee and scones to die for), however it took an age to find someone afterwards to settle the bill with. When we returned in the evening we tried to settle down but frankly the bed was one of the worst we have ever experienced. Not only very soft but we both sank in towards the middle. The OH was up about 4am and went to sit in the car, I continued to toss and turn to find a comfortable position but when the alarm went off at 0730 I felt I had not had a great Knights sleep. Breakfast was typical BW fayre, though the "traditional" Black Pudding was a bit too traditional for my (southerner) liking. Otherwise, it was well cooked, plus there was a good selection of cereals and juices. Though again staff were rarely seen as the kitchen was so far away. We cannot fault the location and ambiance, and cannot state whether the rooms in the main building suffer the same problems, but won't be booking again when ever back up that way

"Could have been so much better"
Andy W, 14 Juillet 2017

I'm a little bit torn with this hotel and review .I have stayed in a few Best Westerns now so I am becoming used to their quirks . I believe I could have given it 5 stars but you have to get the basics right and treat your clientele like adults . This Hotel is impressive as you drive in . It looks imposing and grand and the grounds are extremely well manicured . The reception staff are very friendly , efficient and welcoming.The reception area is nice bright and clean . We stayed in room 30 .This is a suite and has a lounge with Flat screen TV , bedroom with flat screen TV and separate Bathroom that has a both a bath and shower over it . It's located in one of the turrets and has some nice views of the grounds and surrounding countryside. The decor is slightly eclectic with a mixture of modern furniture and an imposing four poster bed but its still a very nice suite of rooms . The water was hot and the shower adequate for our needs and the room was spotlessly clean . We stayed two nights and there was no noise to keep us awake .( although sleep was not pleasant and I'll explain why later) .There were two couples and our friends had room 16 which was equally as impressive . We all had four excellent meals in the Farmers restaurant , service was good and price reasonable. Breakfast on the first morning was very good with an excellent full English and variations served to all four of us .The second morning was more hit and miss as we had to practically clear our own table to sit down in what was not a busy time . The Food however was again excellent .Free Wifi is also a bit hit and miss but I guess Castle walls will do that for you . The reason I have given this hotel an average rating is two fold . Firstly , this was a 60th birthday treat and we had brought a bottle of expensive champagne to drink in the room with our friends . I asked at reception if I could have a bucket of ice to chill it down a bit and was very politely told I could not consume food or drink not bought at the hotel in the rooms . It is written on your check in form but I was unaware . This is a petty, money grabbing rip off by Best western and quite frankly cheapens the whole franchise . I am sure it is in place to stop people ordering in Pizza or Chinese to their room but surely there can be some discretion . We bought a £20 bottle of wine with our meal so its not like you can avoid the exorbitant prices is it . Then there was the bed . This four poster bed may well be from the 18th century but did I really have to have an 18th Century mattress . This was the most uncomfortable bed me and my wife have ever slept in . It was lumpy , you could feel the springs and it sunk in the middle . ( It's no Hypnos I can tell you ) . Shamefully I perhaps didn't notice it as much on the first night due to alcohol ( otherwise I would have complained ) but on the second night I certainly did. I was going to mention this at reception as we checked out but no one asked me how our stay was so quite frankly I couldn't be bothered . Shame really as I said , this hotel could be so much better .

"Nice 1 night stopover"
Janine R, 14 Juillet 2017

I booked this last minute and wasn't expecting much as I was staying in the west wing and had read some negative comments regarding the rooms. I have to say was very happy with the room and thought the bed and breakfast rate was excellent value. The staff were also lovely and apologies to the young boy I gave a hard time to when my request for a couple of wine glasses was refused. I have never encountered this before. We planned to have a glass of wine in the room before heading to the bar but the hotel has a policy of no outside food or beverages to be consumed on the premises. I understand this for the bar and restaurant but not in your room. I didn't realise until the next morning I had signed that agreement on arrival - always read the fine print! All in all good value and we did enjoy a bottle of wine in the bar, would stay again.

"Enchanting!"
buckeye0688, 13 Juillet 2017

My wife and I stayed in the castle part of the best western and loved it! Don't let the chain name discourage you from this beautiful place. A little expensive but well worth it in the Yorkshire region located near a sheep farm. The castle was built in 1189 and has quite a history. The room was huge with a living room and separate bedroom within the rook!

"Lovely hotel, shame about the drinks prices"
PAR50, 12 Juillet 2017

We booked a 2-night, weekend Superbreak as part of my belated birthday celebration. The hotel is imposing on approach and I would be interested in the history of the building. The receptionist on duty when we arrived was very helpful and the booking-in process was very easy. There was a wedding reception in progress when we arrived and it had got to the post-meal noisy stage and I was a bit worried about noise in our room. However, our room was in a single-storey annexe, well away from the noise and bustle. The room was basic but more than OK for 2 nights, including free wi-fi in the room. Breakfast was in the Farmers Restaurant. It was serve-yourself starter with table service for the main breakfast. There was a really good choice of dishes. The only drawback? £15+ for a double gin/tonic and a bottle of Bulmers.

"5* as Issue with service of meal was acknowledged and addressed "
Alan B, 05 Juillet 2017

Have stayed here a few times as I use best western a lot (diamond reward card holder) and the hotel has met my expectations every time however on this occasion it has been mixed. On arrival I was greeted at reception and check in was smooth. Was given a Room upgrade without question. Room was in the main Castle building and a very nice room. Went to the farmers bar for a pint and do some work on laptop later returned to farmers bar to eat got a pint at bar and was given a menu, cutlery at my table and then ignored for next 30 minutes. 2 other tables nearby were visited and orders placed and served. After I finished my pint I went to bar for another and enquired when some one was going to take my food order. I was adressed by the barmaid with I'm sorry and by the barman with "we have been busy". The bar staff asked me where I would like to sit so they could open a tab on that table. So no excuse for not coming over to my table in the ensuing 30 minutes to take my food order. In my opinion a case of poor customer service. Raised the above with reception and Order for food eventually taken at 7.10 Starter served at 7.25. Main course served at 7.45. 7.52 barman presented me with a complimentary pint as a good will gesture for the earlier poor service. Food once it was served was good quality and good value for money. What is refreshing is that this hotel reacted in the right way and addressed the issue and turned an unpleasant experience into a pleasureable one. Recommend if in the area pop in and give it a try.

"Romantic Location; Great Staff"
Jonathan K, 05 Juillet 2017

Stayed with family and friends. Beautiful, quiet location off the beaten track. Highly unique experience with lots of history to it. Check in was easy. The restaurant was wonderful - reasonably priced and kid friendly. The room was huge (Stayed in the old bridal suite). A great place to relax. Very helpful staff eager to please with no request too big or small. E.G. After leaving, we discovered my daughter left her IPad in the room. Kim and her manager went the extra mile to have it express mailed to me. Thanks to the cleaning staff for their honesty and to Kim for sticking with it to solve the issue.

"Most beautifull setting for a very romantic hotel!"
ECW22, 04 Juillet 2017

This would make such a perfect wedding location! The towers! The grounds! We stayed in the annex for one night on the way to Durham. The linen was crisp. The bed was HUGE! Really HUGE! And very comfortable. The room was good size. It was a bit tired and shabby, but not unpleasant: has seen better days, but for the price it well exceed my expectations! We love the breakfast too. Oh, the black pudding was extra nice! I would most certainly stay here again. A lovely quirky place!

"Unfortuantely you get what you pay for"
19beth123, 03 Juillet 2017

Travelled to Scotland for the weekend. Booked 1 night at Walworth Castle. Very impressive when driving into the entrance, although I did remark to my husband 'I bet we're staying in the 70's annexe' (not seen in their site details) which was indeed the case. No heating at all in the bathroom. Cannot imagine staying here in the winter. Asked at reception re heating and was told to find a very small electrical heater in one of the cupboards along with the usual tray tea/coffee. The shower did not work just dribbled, so hand held the shower-head. Water was either boiling or tepid. The restaurant meal can only be described as 'bad pub food' which if not so sad could have been funny. One redeeming feature was the STAFF. All very young and very polite. I felt sorry for them they must do an awful lot of apologising to the guests at Walworth Castle Hotel. Will not be going back.

"Surprise Wedding Anniversary Party"
Tyke62, 26 Juin 2017

We attended a surprise Wedding Anniversary Party here last month and had a lovely evening.The staff were very helpful and polite and the buffet was excellent,would not hesitate to book up,great venue for a party

"Night away treat"
BrenmarLancaster, 25 Juin 2017

We booked a night away as a treat to this beautiful hotel and were not disappointed. On arrival we were initially disappointed with our room as I had requested a shower as my hubby has mobility issues,I returned to reception to see if they could help. I was overwhelmed when they were so kind to be able to give us such a beautiful room, it really was such a special treat. We sat outside enjoying the sunshine before going for dinner. My hubby had a steak which was cooked to perfection, I had the Barnsley chop which I really enjoyed, and we both had just enough room for an ice cream later. We also enjoyed trying a couple of gins, the Pinkster with raspberries has become a firm favourite already.

"A return visit - after 30 years"
Tom W, 23 Juin 2017

OK, so it was 30 years since I was last here. Yes, I have moved on and on reflection, so has the hotel - but in a different direction. The double room was tiny - about 18 inches either side of the bed. This was in their annex, a good 100 yards away from reception. The food was average, mainly from frozen and the wine choices were poor, as was the wine. I could get better in a discounter like Aldi. I am not coming back

"A four poster in a castle..such things as dreams are made of..."
ladyscribe, 14 Juin 2017

A real castle and a good hotel. Lovely setting and great grounds.Room was huge, bed comfortable and bathroom clean and towels fluffy. Ate in the Farmers restaurant twice. Food was served in plentiful portions. I had lamb and it was the tastiest I have had for a long time. The service from Tony on the first night and Andrew the other was exemplary. Even our room service order was carried up a lot of stairs by two cheerful ladies. Jess on reception is the epitome of a customer facing member of staff. Smiling, helpful and competent. She, like all the other staff were certainly the best dressed staff equipe I have seen. All neat and smart without exception. We had a couple of issues with the room, so informed Jess at checkout. I'm sure action will be taken with the bathroom step and the other points we raised.

"Booked for surprise 50th Fri sat night"
stevensonfrankie, 14 Juin 2017

This was booked for a 50th birthday surprise with afternoon tea on the friday when booking was told the main restruant was shut Fri sat and they were no Sunday carvery but they could do a nice decorated table in farmers restruant never happened eat there on the Friday night could have been any bar for that is all it is the room walworth suite on 1st night was frozen turned up radiators no difference asked reception on sat how to get heating turned up only to be told heating is turned off and giving a small fan heater that never help much as was suite would have needed more that one After shopping on sat got back to hotel and they were a bride and groom being photographed and reception full of wedding guests rather then passing pass then with all the shopping thought we would just wait and have a smoke and let the bride and groom be piped in to the hotel only for the manager to come out and tell us they were a covered smoking bit at the back of hotel I said it was fine as we were just waiting for wedding party to clear and got told you don't seem to understand this is my polite way of saying don't smoke at front of hotel even though some wedding guests were smoking just in front of us and they are tables with ashtrays beside main door if your are not to smoke at front of hotel remove these and put no smoking notices in place more like we were picked out as we were in jeans and not dressed up for a wedding if you are thinking of booking this hotel check that they are not a wedding on at same time for you will be treated as 2nd class guests if not part of the wedding 2nd night was kept awake with wedding and guests running up and down to there rooms into the small hours glad to get home to warm house and get good night's sleep hope this review is helpful to others who are looking at this hotel

"Beautiful Hotel in a Castle"
G R, 13 Juin 2017

Booked a very last minute overnight stay as a surprise, and boy was I surprised. The location of the castle is just perfect, surrounded by lovely views. Our room, well it simply took my breath away, the lovely receptionist who helped me with the booking had organised a suite for our stay and it was perfect. The attention to detail in the suite was brilliant, a lovely comfortable bed, coffee machine, kettle, biscuits, various hot drinks. There was even an extra heater in the room incase it was needed. The meal in the Farmers restaurant was lovely, staff were attentive and very helpful. Breakfast the following morning had a huge selection, infact I struggled to make a decision on what I wanted Pancakes, Waffles, Full English....decisions decisions lol. Overall I can't praise Walworth Castle and its staff highly enough, and can't wait to return and be surprised all over again.

"Don't book through booking.com"
Simon W, 10 Juin 2017

We decided to try a different location for a long weekend. After looking through a number of options online for a high grade stay we decided on this as its location and aspect ticked all the boxes. After booking online within minutes the full amount was taken and in the print it stated no refunds were given if we cancelled at any time even though we booked 2 months in advance. Upon arrival we weren't disappoint it is a fabulous setting. We checked in and shown the direction of our room and given our card key. The room upon entry was small and dark ( even on a sunny day). We then decided on a coffee in the restaurant. It took an age to finally get served the coffee in an empty venue. The night turned a bit wet and chilly and ao did the room , it was cold and damp. The bathroom window wasn't frosted glass and looked directly onto the car park.

"Beautiful outside, chaotic inside."
The_palatable_pair, 10 Juin 2017

We had lunch here while visiting the bird of prey centre in the grounds. It's a beautiful building and a bit of a maze if you go in the front door looking for the bar. It was ok though as plenty of staff to direct us. The food was lovely, just had home made soup and sandwiches but the problem was actually getting it. Although there was over half a dozen staff in and out of the bar it was chaotic with little organisation. One girl seated us and said someone would come and take our order but nobody came! There was a lot of people at the bar yet a lot of staff milling about did not set in and help. Luckily we wanted a leisurely day so sat back and were entertained by the disorganisation. We put it down to a wedding about to start although I overheard staff saying they had not expected it to be as busy. Nice food but don't expect fast service!

"Castle Cutie"
Bracken29, 06 Juin 2017

We were invited to an anniversary party at Walworth Castle. it was at least 20 years since we had been there and they were not fond memories. Dingy, cold and unwelcoming. Just like a castle, in fact. However we were in for a pleasant surprise. It has obviously undergone a very nice face lift. Our room was the Hansard Suite. On the top floor with a turret! At first we thought there was no bed or bathroom but that was because the first room is just a very comfortable and well appointed lounge. when we found the bedroom - just down a short corridor there was the four poster bed in a round turret room - wow! The bathroom was just off and had all that you would expect and ticked all the boxes. The party itself was terrific. There was a broad mix of ages and the DJ got the balance just right from 60's and 70's oldies to up to the minute tunes. The buffet was very good with a broad selection of goodies and plenty of it - not like some places we have been to in the vicinity. The bar area was quite small but the two bar staff were very efficient and we never had to wait long for a drink. Breakfast next morning was all that you would expect from a good hotel. Various cereals and fruits to start, a choice of hot food to follow and well cooked. My wife is a stickler for how she likes her eggs and she was happy so job done!

"Lovely hotel in a castle set in beautiful grounds"
Lynda F, 01 Juin 2017

We arrived lunchtime and later had a wonderful afternoon tea Our room was very large with a sitting area flat screen TV coffee machine and kettle for making tea (biscuits included). The bed was a very comfortable four poster and the bathroom was huge. We visited the Birds of Prey centre which is in the grounds in the afternoon which was very interesting We attended a function in the evening where there was a very good DJ playing music from the 60s and 70s (our era) and the buffet was fantastic We had a full English breakfast which was great (lots of choice for breakfast) the following morning and went off for the day to Durham That evening we had a very good meal in the Farmers Bar - goodquality and very reasonably priced We would definitely recommend this hotel - the staff couldn't do enough for you and were very friendly and courteous. The only reason we've given 4 stars is that there is no lift or not one we could find so maybe not good for wheelchair users in the main hotel but I believe there are ground floor rooms in the annexe.

"Great hotel, attentive service, competitively priced, lovely setting"
Jim B, 29 Mai 2017

I arranged for a group to meet and stay here over a long weekend and was very pleased with my choice. in particular, the young staff were always attentive and helpful, genuinely keen to help us throughout our time at Walworth: they went out of their way to be helpful (e.g. the receptionist kindly bought me a daily paper on her journey in from home early one morning). Each evening the members of my party seemed to find something afresh to try from the dinner menu and the meals were served promptly, despite the competing need to service a large wedding party. I'd heartily recommend Walworth for a group or for a couple looking for a quiet place to stay in the unexpectedly attractive Durham countryside.

"Excellent hotel..."
Ceri g, 25 Mai 2017

Stayed there for one night this week. Very easy to find and plenty of parking. Staff were very friendly and the dinner in the bar was very tasty and reasonably priced. Didn't have breakfast so can't comment on that. Very comfortable and clean room. Overall, I'd say it's 4.5 rather than 5 but will stay again when nearby

"Family wedding"
Pauline S, 23 Mai 2017

We stayed the weekend at Walworth Castle for a family wedding. Our room was in the main part of the castle, it was clean and very comfortable, the staff were friendly and went out their way to make our stay a wonderful experience. We ate in the restaurant on the Friday evening and had breakfast on the morning, the food was freshly cooked and well presented. The grounds of the hotel are peaceful and serene and we enjoyed a lovely walk round them. I would definitely recommend to stay here. The wedding was fabulous. Well done Walworth Castle not only did you make it an amazing weekend for the Bride and Groom but you did for us also, thank you.

"Keeps getting better"
Andrew G, 21 Mai 2017

Improvements they have done are really good and staff 1st class The hotel just gets better every time I stay, breakfast could be more substantial as it was minimal the only thing I can fault Taking my wife in the summer

"Beautiful surroundings"
swampduck22, 20 Mai 2017

Lovely hotel set in beautiful surroundings, short drive into Darlington, we ate dinner one evening it was very good, the service was excellent the staff overall were all very friendly and helpful, just passing them in the hotel meant a cheery greeting.

"Wonderful stay for a special occasion"
Susan T, 19 Mai 2017

We recently stayed at Walworth Castle with some guests for a special occasion. We were anxious that everything should go according to plan and that we would be given good service. We didn't need to worry about a thing. From the moment we made the booking we were given excellent service. Susan organised everything so that each of our guests were made to feel very welcome. Andy went out of his way to organise a special buffet for us even though we couldn't give him a specific time for this. Louise, Lydia and Liam did an excellent job of serving everyone and making sure we had everything we wanted. We spent the remainder of the evening in the lounge and Sam, the barman, catered for all our needs wonderfully as nothing was too much trouble for him. Some of the rooms were rather small but all were very clean and comfortable. The special touch of a greetings card from the hotel was very thoughtful and much appreciated. After a very nice breakfast we were checked out by Jess who was also very pleasant and efficient and sent us on our way with a lovely smile. I would definitely recommend this hotel for any occasion.

"Lovely hotel and nice food. Great value for money."
HappyGal1983, 18 Mai 2017

An absolute bargain for what we experienced. A one night stay with an evening meal with no complaints. Staff were great, food was good, room was clean and comfortable. The castle is lovely and the grounds are very scenic.

"Very nice hotel in beautiful countryside"
Les W, 17 Mai 2017

This hotel certainly has the wow factor as you turn into the drive and view the lovely building and surrounding countryside. Inside the furnishings are in keeping with the building itself with suits of Armour and period furniture. My room in the castle building was very comfortable but not spectacular, and I suspect nicer rooms are available with four-poster beds etc. Food was very food in the restaurant with much locally sourced produce, I would definitely recommend the Barnsley Chop. The free internet connection worked very well.

"Romantic Walworth Castle"
pauline w, 16 Mai 2017

We booked a standard room at the castle, on check in we found it was very small. We upgraded to a four poster room for £50 extra. Very nice room but not worth £200 which we were told it would normally be. Negative side there were 55 steps up to it , furnishing were OK nothing flash. Bed was very hard but otherwise OK. My husband asked for 2 glasses as we like a glass of wine while getting ready for dinner. Unfortunately it is Hotel policy not to allow guests to drink in their rooms, never had this problem before and we always buy wine with our meal. We were told we could only book dinner for 6pm or 8.15pm as the staff were having a fish & chip supper ? We went down for dinner at 8.15pm to find the restaurant had a number of empty seats. The best thing about this place was the food, we had Tempura prawns with a sweet chilli sauce, followed by rump lamb , really excellent meal. Beautiful surroundings , could try harder to make guests feel more comfortable.

"Fantastic surroundings, friendly staff but still a Best Western"
AwayTooMuch, 06 Mai 2017

We stayed here overnight for my partners birthday and overall, we really enjoyed the stay. The countryside surrounding the hotel is fantastic and it's very quiet and peaceful at night; the only sounds are those of the owls and sheep. I had booked a four-poster room and we were not disappointed, the room was lovely with a huge bay window looking out to the countryside and an old-style four poster bed. The staff were all extremely friendly and helpful, there were just a couple of issues throughout the stay. First of all, we were in room 28 which is directly above the bar/breakfast room and unfortunately we could hear music until very late into the night. In fact at 2.20am, my partner had to contact reception to ask if the music could be turned down as it was so loud, you could sing along with the words of the songs playing. The guy on reception was very helpful and went to deal with the issue immediately but it meant we were very tired in the morning and had broken sleep for the first part of the night. Secondly, the breakfast was not the quality that I expected - I think we thought that because we were in the country and the hotel makes quite an effort to inform the guests of the use of local produce and organic dairy etc. that it would be something quite special. It was nice but not great, we both ordered the traditional breakfast which came with two rashers of bacon, one sausage, eggs, mushroom, hash brown and black pudding (if you want it - we didn't). There is also cereal and toast but at £12.50 each, it was on the higher end of what we have paid for hotel breakfasts in the past and I have had better. The last issue was that I was charged for the room when checking out but all the while, I had a feeling that I had already paid. Once in the car, I checked my email and paperwork to discover that I had in fact already paid. I went back in to deal with the issue and the girl on the desk was very apologetic and refunded my card - explaining that the booking company usually request that the hotel take payment but that this obviously wasn't the case in our situation. So all in all, a couple of issues but a really nice stay with nice staff. I guess the major selling point of this hotel is that you are staying in a castle - so if you can remember that at the end of the day, it is still just a Best Western rather than Buckingham Palace, you will have a great stay :-)

"Dropped in to Visit Birds of Prey Centre"
jordis100, 02 Mai 2017

We stopped off here to visit the Birds of Prey Centre situated within the grounds of the castle. The entrance is very quaint and resembles a real castle gate. There is good parking and a nice play area for the children. The castle itself is beautiful. Inside it is characteristic and well laid out. The bar/restaurant was serving Sunday lunch carvary and was very popular. The food looked and smelled fantastic. There was also a wedding being held this day and all seemed to flow smoothly. The staff we dealt with were friendly, professional, helpful and pleasant. The Birds of Prey centre was reasonably priced. The kids were given activities to do on the way round. The staff were very knowledgeable and keen to talk about the birds and answer questions. There was a lovely, short walk through the wooded area nearby within easy walking distance. There were also flight displays twice in the afternoon which were very informative and stunning to watch. You were able to see the birds close up and even hold them. We returned later the same day for an evening meal, were given the Sunday Lunch special evening meal. The choice was good and the quantity was brilliant. The beef was amazing. Cost was reasonable too.

"Fabulous,"
LouiseP50_13, 02 Mai 2017

Just back from a family wedding. its a stunning location, a proper fairytale wedding destination. The biggest asset of this hotel is the staff. They are all pleasant, friendly and nothing was too much trouble. They all actually seemed to enjoy being there! I will certainly be returning.

"Fantastic Hotel, Fantastic Staff"
CUMBRIAVIEW, 01 Mai 2017

As we drove up the gravel path towards the Hotel, it looked so inviting !, Which is a strange thing to say about a Castle that was supposed to keep people out. It was a lovely day and as we looked around this imposing building spotted the Wedding Venue Pagoda and seating area. What a place to get married. No wonder its so popular. We were allocated The Luxurious Jennison Suite on the first floor with a Four poster bed which was set in a circular room in one of the towers with a large spacious and scenic lounge area giving spectacular views over the countryside.Large flat screen TV and Jacuzzi. The meals were enjoyable and served quickly by pleasant waiting staff Thanks Guys. All the Staff were so Helpful and couldn't do enough for you and really made our stay here a wonderful experience so thanks a lot to you all. This is our fourth stay in an actual Castle but this one tops the lot. Highly Recommended.

"Amazing staff"
5661k, 29 Avril 2017

Lovely hotel. The staff couldn't be more friendly or attentive. Food on the evening menu was amazing. Hotel is in need of freshinging up but we had a lovely stay. Very large room with beautiful views.

"Excellent One Night Stay"
Villan64, 27 Avril 2017

We stayed at this hotel for one night on the way to Gateshead. There has been much refurbishment since we last stayed at the hotel a number of years ago but the character has been retained. We had booked a standard room in the castle but were upgraded for free to a superior room with four poster bed and bath robes. The evening meal and breakfast were excellent and all the staff were efficient and friendly throughout. There is also now a children's play area in the grounds and a 'birds of prey' centre. We would be happy to use this hotel again.

"Excellent hotel near Darlington "
Christopher H, 26 Avril 2017

Lovely hotel set in an old castle. Some West Wing rooms are a more standard room, but Castle rooms are full of character. Each castle room is different - but very comfy. Restaurant is good with locally sourced food. Bird of Prey centre close by. 5 mins to Darlington, 30 mins to Durham.

"Full of character"
Andrew L, 26 Avril 2017

I looked forward to staying in Walworth Castle as it was a bit different from the usual hotels that I find myself visiting and I was pleasantly surprised. The staff are all incredibly friendly and helpful. The rooms have all been renovated to a really decent standard and the food is super. All of this perfectly complements the immaculate surroundings of this interesting hotel. It must be said that the room rates are very competitive as well. All in all, it has been a nice change from the norm and I look forward to visiting again soon!

"Love it"
Mike Y, 20 Avril 2017

What an amazing place to stay, beautiful setting and very helpful staff. Food was very good too and reasonably priced. Stayed in a room with a four poster bed and felt like a king. Bird of prey centre is next door together with a walk up a path into the woods. Will definitely return

"Nice setting but..... "
PaulGosforth, 17 Avril 2017

Having read the management description of rooms in the West Wing as being 'basic' expectations were lowered. Checking in to a cold room was not a good start and gathered heating is not on until 6:00pm. The supplied fan heater was not much use and noisy. No heating at all in the bathroom which is not acceptable. While the bathroom was clean the bedroom had an area that hadn't seen a duster for some time! We did raise this at check out and received an embarrassed apology. A simple housekeeping check of the room would have noted the issue. Did not eat at the hotel but was served undrinkable wine in the evening. To be fair it was replaced and ok but given the barman admitted to not knowing a good wine from a bad not surprised that something that should not have been served found its way into a glass. It was just about OK for one night and it felt that the staff were trying hard but sorry we wouldn't stay again. As we attended a wedding which the bride enjoyed, the review escapes a 'poor' rating.

"Carvery"
herroder1994, 16 Avril 2017

I have just opened this account just to review the carvery. Very limited selection... for example no stuffing when 2 of your meats are chicken and pork? and about 6 trays of veg 2 of them being potatoes. So after choosing everything I found that the pork was dry and bland the gravy could of been boiled water and you wouldnt know the difference. The vegetables were also bland and verging on being depressing and if anything was "seasoned" it did not blow me away in the slightest. So there was a big theme in everything tasting so mundane. I didnt want to make a fuss and hoped that the desert could redeem the whole experience but the cheesecake I ordered had the worst consistency I have ever seen. The base was soggy and the mixture its self was gloopy. Worst dining experience I have ever had to endure. It seems to me with places like the Toby Carvery doing so well. The carvery at Walworth castle really needs to see what is happening around them and see how high they need to set the bar. Boring Boring Boring food.

"Fantastic week stay"
carscar, 15 Avril 2017

This is the place to stay if you want to relax and watch the lambs and walk around the area. Very helpful and friendly staff. Wonderful restaurant (great breakfasts). Would recommend this for people who just want to chill out and rest.

"Wow! Amazing Hotel and relaxing stay"
heys12, 14 Avril 2017

We decided to book a short stay last minute and thought we would give the castle a try. I had recently undergone surgery and needed a break to recover. We couldn't have picked a better hotel! On arrival the grounds were stunning and the castle itself is beautiful. There is a large car park and the facilities for electric cars. After checking in and seeing the room in the west wing we decided to upgrade to a larger one. This was nothing to do with the room it's self, it was more than adequate and beautifully furnished, we just decided we wanted more space. Susan on reception couldn't help enough, she offered other rooms for us to see and was more than happy to accommodate. Once we changed rooms we decided to sit in the outside area and enjoy the lovely weather and breathtaking views. We were shocked when the manager Michael, who we hadn't really met, approached us with a different room key. He said he had a room for us that he thought we would prefer and said he was upgrading us to a suite. We did not expect this or the amazing room we were being moved to. I can honestly say this was one of the kindest gestures I have ever received. The new room was stunning and lived up to all expectations of being in a castle. The suite had a large living area, a good sized bathroom and a large bedroom with a four poster bed. The features and furnishings included everything we needed and the room was warm, cosy and decorated in a way that really enhanced the characteristics of the beautiful building. It was perfect for a relaxing stay and more than we could have imagined. It is refreshing to see that although we were only customers for one night they were willing to make our stay the best possible experience. I had only briefly mentioned surgery and was overwhelmed that they were now upgrading me to help aid my recovery and for me to feel more comfortable. It really showed that the staff care for the guests and truly went above and beyond to meet our needs. Following a lovely meal in the restaurant we had the best night sleep in the quiet and peaceful surroundings. It is good to see that all staff take pride in their work to ensure they give an exceptional service. And all staff certainly did that. I would like to personally thank Michael and Susan for what they did and making my trip so special. I definitely recommend this hotel to anyone thinking of staying. Our trip was for one night so I can't even begin to imagine the service you get if you stay longer. We had a look around and the grounds and the conference rooms were also exceptional. I believe it would be the perfect place for a wedding or any other special occasion. Again, a big thank you to all the staff and we will see you all soon because we will definitely be returning.

"Great"
GAMcC, 13 Avril 2017

Didn't stay here but popped into Walworth Castle Hotel for a quick bite to eat for lunch before going to the Birds of Prey Centre. The hotel was only doing Sunday roasts but a member of staff (Daniel Scott) was very helpful & asked the kitchen staff if they were able to provide us with a round of sandwiches. We were really grateful when they did. We couldn't praise Daniel enough. He was really friendly & welcoming - nothing was a bother - & he even suggested some places to visit during our break in the Durham area. Would definitely recommend a visit, even if it's just for a meal.

"Wedding venue (guest)"
Samantha G, 10 Avril 2017

Attended Walworth Castle Hotel as a wedding guest over a glorious April weekend. Staff were very friendly throughout the day. The venue itself was unique and definitely something to remember. Would certainly visit again.

"Stayed for 2 nights March 2017"
ArbroathElizs, 07 Avril 2017

Felt hotel was same as before, but details disappointing. Breakfast served in Farmers lounge (bar) not dining room. They were having problems with sewage pump, something had been replaced, but was causing a back up !! The smell was revolting, from the door which lead from front desk right up and in to corridor up to rooms 16-17. Horrible !!

"Breathtaking property on the outside but rather ordinary inside"
worldwiser, 26 Mars 2017

Stayed March 2017, £69 standard room only The one thing I took away from this hotel was that the staff were particularly friendly. Someone called me proactively when it looked like I was going to be late to assure me the night porter would wait for me. That kind of thing is appreciated and shows they want to look after you. The building is quite stunning and certainly in a lovely setting but the inside has certainly seen its better days. It's atmospheric I suppose through the corridors and stairways but the room, while a decent size, was rather tired and unloved. Possibly due to the type of building, there is only single glazing which makes the room pretty cold and nasty condensation builds on the glass. Bathroom was basic, nothing to shout about. I didn't go for the breakfast as I only wanted cereal and didn't think 12 quid was fair for that. I guess I might stay here again as the price is fair but don't judge a book by its cover.

"Overnight stay"
Debbie S, 18 Mars 2017

Booked Walworth castle as it was reasonably priced and close to a conference venue. We arrived early but were allowed to check in. Staff very friendly and helpful. Nothing too much trouble. We stayed in the west wing, the room was modern, clean and comfortable and although a few features could be improved on it wouldn't stop us booking again. A meal in the farmers restaurant was very nice and reasonably priced Breakfast also very nice. Lovely surroundings and plenty of parking. Even free electric plug in for electric cars which we took advantage of. Would recommend.

"Wedding anniversary"
Jonathan W, 11 Mars 2017

Food was excellent especially evening meals, very reasonably priced and tasty. We came Sunday and stayed till Tuesday and had Sunday carvery which was really nice. Evening meal on Monday, which was best one and breakfast both days was faultless. Very friendly staff and efficient service. Room was a four poster superior room in top of castle over looking fields and beautiful to look out over on a misty morning. Room was also spacious and warm.

"2nd wedding anniversary"
Emma B, 28 Novembre 2016

We stayed in the Cottage last year for our 1st Anniversary and i must say it was just as good as what it was last year. We also brought our kids this time who absolutly loved the cottage and the hot tub. We have really enjoyed our stay and will definitley be visting again

"Spectacular building"
BlueHarbour, 26 Novembre 2016

Have just had a lovely four day stay at Walworth Castle. A beautiful building in spectacular rural surroundings. Welcoming and friendly staff gave great service. Excellent food and well stocked bar. The communal areas were warm and inviting. As a minor point, we stayed in the West Wing, the layout of the unheated bathroom could be improved before our next visit. A good place to stay, great value for money,we recommend it.

"Our Daughter's Wedding"
Barbara D, 22 Novembre 2016

As we had had a couple of weekend breaks at Walworth we were confident when our daughter and her fiance booked Walworth for their wedding that it would be good, however it exceeded our expectations. Everything ran smoothly, the rooms were beautiful (we were lucky enough to be upgraded to a suite which was amazing) the food was excellent and the staff were fantastic. I can honestly say it was the best wedding I've ever been to and as an added bonus the castle and grounds plus the surrounding countryside make a wonderful backdrop.

"Weekend Break"
baham c, 20 Novembre 2016

We stayed here for a weekend using the Secret Escapes dinner bed and breakfast offer. The Castle room we stayed in was very spacious and very well equipped. However, on a cold winter weekend, it was hard to get the room warm and it was rather dark, in fact it was almost impossible to read. Dinners and breakfasts in the Farmers Bar were very adequate but we found the service rather slow on Saturday evening and Sunday morning. The staff were pleasant and helpful throughout. The hotel is well located for visiting Barnard Castle, Bishop Auckland, Durham and Teesdale. Overall, the weekend was very good value using the special offer and the hotel is a remarkable building which lives up to the pictures online! We would return in the future.

"A real gem of a hotel in north east England"
rmackenzie1, 10 Novembre 2016

My wife and have just returned home after a three night stay at Walworth Castle Hotel which we found most relaxing and and we have to say that it is certainly an excellent choice for those seeking somewhere different with an abundance of character thrown in. Having not stayed in this area before, it allowed us to explore around Darlington and the surrounding countryside which was idyllic with autumn colours all around. Certainly a good base to take in the attractions on offer in this north east corner of England. We arrived on Sunday and were early enough to partake of the excellent Sunday Carvery on offer in the bar area. Absolutely outstanding! The breakfasts and evening meals during our stay were also quite wonderful.....compliments to the chef. We were staying in the West Wing (annexe) and although the room was quite small, it was more than adequate for us with everything you could want in the way of facilities. Everyone of the staff were excellent and most attentive throughout our stay and made us really feel most welcome. There is a Birds of Prey Centre in the grounds which unfortunately had closed for the Winter a few days before our arrival, but we hope to visit it another day, when we return for another stay at this venue in Springtime. DEFINITELY RECOMMEND to travellers in this area. Robert and Anna

"Our Wedding"
Emma B, 08 Novembre 2016

My husband and I chose this hotel for our wedding after we had been for an overnight stay to celebrate his birthday. We loved the location and the uniqueness of the function room. We are so glad that we did! The wedding package we chose catered for 75 day and 100 evening guests and was extremely good value for money. On the run up to the wedding we visited a number of times, making payments, having lunch, afternoon tea, wedding exhibitions and left after each visit more and more excited about our big day knowing that we were in such good hands. We booked last November and married in October and in the August the management changed and we were informed a new events organiser would be taking over. We were nervous at first but once we met Ailsa it was obvious we were in for a treat, she is someone you instantly warm to with her friendly, chatty, giggly approach but is also extremely organised and looked after every little detail, even helping to decorate the tables and tie the chair sashes. I stayed over with my bridesmaids the night before and had a meal with them and my parents in the hotel restaurant. the food was sublime and the service impeccable- just what we needed before the big day! The wedding day itself was a dream, Steve looked after us through the day and Andrew took over for the evening. Both were amazing,nothing was too much trouble and they were always on hand to communicate things across to us. My husband and I both work in hospitality and really can't stress enough how important that is and how great these guys are. The food was amazing and plentiful and the hot food was all served lovely and hot. One guest who had her 18month son with her said to me afterwards that when the starter was served (Cumberland sausage in Yorkshire pudding) she was asked if she wanted the baby bowl served at that time or with the main course. She said I thought this was the main course! Very happy camper. The hotel also have the option of a resident DJ and he was brilliant. We had been in touch before to tell him the kind of stuff we liked and he couldn't have done a better job keeping everyone on the dance floor. I could sing the praises of this hotel all day but I need to go and book it for my 30th next month! If you are looking for a wedding venue and have any doubts about this place just go and chat to the staff and your mind will be made up. Thanks again to all the staff at Walworth for making our day so special

"Wedding Party"
kwakakid, 07 Novembre 2016

Booked Walworth Castle for our daughter`s wedding last Saturday, what an inspired choice it turned out to be. We couldn`t` fault the building, the rooms, the service, the food and the attitude of all the staff, from the general manager to the waiters. We had a couple of guests who had special eating requirements these requirements were expertly dealt with, nothing seemed to be a problem. We had a buffet on the night and everybody commented on the quality, quantity and choice of food available.The main meal after the service was of exceptional quality also, the dessert was presented that well it was a shame to eat it!! One of the guests asked about the dungeons, 5 minutes later the staff took anybody who wanted a look down into the dungeons. They didn't need to do this, we all greatly appreciated the gesture. As a wedding package Walworth Castle is excellent value for money and we would not hesitate in recommending this venue for that purpose. Thank you to all at Walworth Castle for making a special day even more special. Just one small request, maybe some tea making facilities in the rooms.

"Won't be rushing back !!"
debzz76, 07 Novembre 2016

Avoid room 31 on the top floor, what a disappointment, not enough room to swing a cat and expensive at over £100. We were shocked to say the least. Had a meal in the bar which was quick to be served but quite nice. Breakfast was okay. Really disappointed with the accommodation, rest of the hotel was acceptable.

"Thrilled to stay in a real castle"
Debbie K, 01 Novembre 2016

We loved this place - quiet and a bit off the beaten path. It was fun to stroll around the grounds and walk through the castle. It has been very well updated to a hotel. The beds were quite comfortable and the room was clean. We had dinner in the dining room, which was excellent. The portions were large enough that we could not finish it all.

"Much better 2nd time around - LOVELY"
jocka11, 25 Octobre 2016

Got a last minute deal double room with breakfast - got room 9 which is lovely and I'll ask for this again. Bathroom in separate room however couldnt get heated towel rail to work even when using switch outside bathroom but didnt spoil it. Large comfy bed, plenty of refreshments, loads of storage. Didnt eat evening meal here but wish we had but we did do a cream tea which was lovely. All staff so pleasant and helpful here which makes a bit difference. Breakfast lovely, attentive staff - wish we'd been told we had to make our own toast though, we waited a while and then noticed someone else doing it. Nevertheless this was our 2nd stay and won't be our last, really enjoyed it and couldnt fault it. There was a wedding on the next day and they were just setting up and it looked beautiful.

"Excellent Sunday Carvery - good value for money"
Colin S, 25 Octobre 2016

We met family here for a Sunday carvery. Great value for money and plenty of food and attentive staff. The place was busy but everything seemed to run smoothly and it was nice to relax with family in a venue that seemed to run so smoothly. We will definitely be back to stay

"First time we have ever stayed in a castle it was Great"
Martin2014248, 22 Octobre 2016

What a treat for us,we have never stayed in a real castle before and it was wonderful.The rooms was a little small but we put this down to the age of the building.The rooms was very clean and modern with free internet.The grounds was beautiful,lovely country side settings very relaxing.They have a picnic area around the back of the castle with a bar and a children's play ground as well.They have ample parking on site and its just a shore drive to Darlington.We would definitely stay here again.

"Spotless rooms"
angela b, 21 Octobre 2016

I stayed here for a wedding in October I found most of the staff to be very professional attentive and polite during the whole day i did find that the drinks prices were a little on the steep side which spoilt the merriment somewhat.The silver service staff at the main reception meal were a little lacklustre and sloppy,after spilling a starter on one elderly guest I thought it couldn't get any worse but I was wrong as my table was only offered 1 glass of wine and no water with the meal where other tables were getting a top up! There was bits of our meal missing also.however I was very impressed and cannot complain about the accommodation as it was very clean and warm the breakfast was very good and cooked to perfection, however the waiting staff seemed to take an age with some of the guests orders.

"Beautiful just beautiful "
nickynato, 20 Octobre 2016

We came here to visit the Birds of Prey centre and we loved it. The kids (5 in total) where hungry so we went inside but the lunch eatery had finished but the staff sat us down and we was able to order, so i was very impressed as the kids where hungry :) thankyou so much for, thats what its all about, going that extra mile with customer service. We are coming on the 4th November to look around and have our wedding here for 2018. A beautiful building that oozes history. There was a wedding when we visited and I did see some guests and asked them about there experience and they spoke very highly as a venue. Cant wait. The staff are professional and work as a team. Teamwork divides the task and multiplies the success. Well done see you soon :) Nichola and Rob

"Birthday Treat"
ClioSportTourer, 20 Octobre 2016

Very welcoming reception and personable staff throughout the hotel. Food in the Bar/Restaurant was of good quality and value. Staff were willing to adjust dish ingredients to suit individual taste/preference. Much merriment was had with the extreme height of the four poster bed - not ideal for the more mature in years, petite, person. However, it made the stay one to remember with great affection.

"Good value"
glueg2015, 17 Octobre 2016

First of all, I was very impressed by the price of the room, £97 for a double room is incredibly good value. It was a lovely room and the bathroom was lovely too, not much of a view, but we didn't mind. The whole venue was amazing, such a beautiful setting and hotel, needs a little bit of general touch up but it wasn't in obvious disrepair Some of the waiting staff could've cracked a smile throughout the night. Some poor lady got her starter spilt all over her at the start of the dinner after having fallen over to get into the dining hall area. But the staff were quick to attend to her after her fall. The food was meh, not sure if it was the chef's choice of meal, or the couple's but I wasn't a huge fan. The alcohol though!! I would suggest taking your own and slipping it into your bag. £4.50 for a pint of Carling was ridiculous, £7.50 for a double vodka and lemonade was also a huge rip off!! Definitely take your own alcohol to save yourself a fortune All in all, it was an alright stay, the room was good value and the staff were helpful

"OK for price... "
James B, 16 Octobre 2016

I came to the castle for a wedding in october and the building, decoration, and presentation was subperb. The event ran smoothly and it was a lovely day to be had by all. The problem for me was i found some of the staff incredibly unprofessional. For the money that is paid, its not to hard to crack smile. Most of the staff, did not look happy to be there and its extremely disconcerting to have that around such a special day. An elderly lady had fallen over at the start of the meal and then a waiter had spilt a started on the poor ladys lap. I feel the service was OK, just maybe a bit more composure and smiles. The room price was great for what it was. No problems at all with the room. Very clean. However those bar prices need to come down. £7.50 for a double vodka (pushing smirnoff at a premium price.. ) is horrendous. Overall, it was a lovely day, spent with lovely people.

"Birthday and anniversary stay 12th-14th October 2016"
susangarnett, 14 Octobre 2016

Stayed here for two nights for my partner's birthday and our anniversary. Have nothing but praise for the staff (Steve, Andy, Jack and Sam) Plus two very nice receptionists. The room was very nice, four poster bed, very comfortable, set in beautiful countryside in it's own grounds. We were made very welcome and felt a bit sad to leave after two nights. The staff couldn't do enough for us and the evening meal we had on the day of my partner's birthday was very nice. The staff even brought in a little birthday cake with one candle, which was very much appreciated! The only comment I would make, which is a suggestion rather than a complaint. Please can you put more than one vegetarian dish on the menu? We would have stayed in both nights for your evening meal. Thank you for everything.

"Ian Sanderson-Simpson "
Ian S, 12 Octobre 2016

Beautiful building with nice grounds. Visited around lunchtime to have a meal to celebrate a birthday. Very disappointed at the dining area which was not inviting at all with no nice warmth or smell of food. Prices on lunchtime menu well overpriced and drinks the same, left after drinks and headed to a better venue. Half all your prices and you may get more custom.

"Decent for the price."
JOEHSouthShields, 08 Octobre 2016

A one night stay to celebrate my big sisters 60th birthday. Have to say the staff were excellent in helping us set up the surprise, in fact the staff were first class at everything. What a beautiful building the decor is what you would expect with suits of armour, wood panelling etc. The room we had was at the lower end of the budget with a decor that was a bit dated and basic but the bed was comfy and I would say it was adequate, especially for the price we paid. My sister took the upgrade to the four poster room and was very pleased, so it's probably the best option. The bar meals we had were excellent quality, the breakfast the following morning was again first class. All eleven of us were served at the same time. Cannot praise highly enough the staff. The only criticism was the lack of draught beers and ciders but that's a minor issue. Would definitely recommend for a stopover but upgrade to the better room. If I was the management I would congratulate whoever selects and trains the staff.

"Great Stay for The Corporate Traveller"
Jayne J, 07 Octobre 2016

I stayed here on business, a single lady traveller, what a comfortable place and a lovely group of staff, I had a lovely dinner in the Bar great menu and value for money, food that makes you feel at home! whilst it has the lovely features of a castle it also has that great "normal" feel of a hotel much better than staying at the very corporate hotels that I would normally stay in....highly recommend !

"Disappointing"
Michael D, 27 Septembre 2016

Looks good on the net but given that a lot of weddings are held there it would help if this was on the website with with fact that the hotel becomes very noisy. Looks better than it is. Our room was a suite and the decor was in need of a makeover and furnishing cheap

"Great Sunday carvery"
Biggles266, 25 Septembre 2016

The Sunday carvery here is very tasty, it is always hot. There is a decent selection if veg from which to choose. I have only had the beef but it was very nice and you always end up with a very generous portion. I would recommend this place for your Sunday lunch.

"Overpriced for the standard of room, food and service."
Nebulate123, 24 Septembre 2016

This 'hotel' is not as it seems, it is more like a pub with rooms. The building could be beautiful but the lovely stone windows have been painted grey gloss and the rooms are not well equipped. We paid over £250.00 for two rooms, one of which was a four poster room with two, 4 socket extension leads attached to the walls to provide plugs! The bathroom was clean but had no power shower and the wash basin was cracked. It also had an old dirty BT socket, an absolute must in a en-suite! We arrived in the midst of a wedding reception and the music permeated every room including the Farmers Bar where we chose to eat. The menu was strange, I'm still not sure what a 'gourmet hotdog' is, what did arrive was very greasy. The staff were brilliant but when a customer asked for a brandy she was told they had run out, would she like a sherry or a pernod as that was all they had. The vodka, lemonade and lime that I chose was so sweet and syrupy I couldn't drink it. When we arrived for breakfast at just after 7.30 (it was advertised as opening at 7.30) there were no staff to be seen. We helped ourselves to cold juice which tasted more like watery cordial than fruit juice and some toast. No hot drinks to be seen and when my husband went looking for some staff he entered the kitchen to see numerous plates of ready plated breakfasts which we can only presume were waiting to be put in the microwave by the non existent staff. On checking out we were asked if everything was okay. When we told them we had no hot drinks or cooked breakfast they just asked if any other customers were there. We pointed out another two had left without eating! We were then offered breakfast but at this point it was to late but no refund was suggested. On a more positive note I have to say the bed was comfortable and ALL of the local staff were very polite and helpful. Sadly I would not recommend this hotel to anybody unless the room prices were halved. At best it should be a comparable price to a travel lodge where to be fair the food is probably better.

"Wal Worth a visit"
fiftythousand, 16 Septembre 2016

Walworth Castle Hotel, is not exactly in anywhere but in open countryside a few miles from Newton Aycliffe and Darlington and the A1 and in my opinion well worth the drive, The hotel is a statement building, it says I am a castle. I have been coming here for eight years on and off, it was one of the first Best Westerns I stayed in, but I have never rated it on Trip Advisor. There is a large gravel car park at the front with further parking at the back, there is even an electric car charging point, bet you don't get one of those in many castles! On arrival booking in was simple and painless, as it should be, I was upgraded from a 'West Wing' Annex room to a castle room … excellent…., this will obviously not influence my review. !! The room on the first floor was a neat double, with flat screen TV, an arm chair and large bay window, I had a small adjacent dressing room / office space which led on to a en-suit bathroom, all very clean and tidy and apparently looked after by Brenda. If you want to stay in a Hotel with pristine prints and in immaculate condition, this might not be for you, but what this place does deliver is CARICATURE, as well as a unique opportunity to get up close and personal, with a building that's older than America! There is a pleasant decked terrace at the back of the Hotel overlooking the Tees valley countryside, a lovely place to sit out when the weather permits. They also have a separate Bird of pray centre which is open during the day. There are two menus in the evening the Main traditional restaurant with a reasonably priced set menu, and the Farmers Bar which served me well. The Breakfast in the morning is cooked to order.

"Awesome and unique place to stay"
Perry D, 16 Septembre 2016

The castle was great! The birds of prey were awesome! The staff and service was fantastic!! I enjoyed the food and dinning while there. The surrounding country side is wonderful!! I am glad I chose this place!!

"sunday lunch"
5tracie, 13 Septembre 2016

went to the carvery on Sunday didn't have to wait long to be served and the carvery had a great selection. gammon beef pork roast pots, new pots 4 veg Yorkshire pudding to dye for and 5/6 different sauces. the beef melted in your mouth. £9,50 and was lovely and filling, the staff were efficient and lovely the restaurant was clean and bright. definatly recommend and will be returning

"Not as good as it looked..."
Tony G, 13 Septembre 2016

Before I go any further I must say the food there is excellent, the best quality I've had in a long time and very generous proportions....and the Staff are very good too. However... The room we had was in the annexe, very small and a bit ragged around the edges. The bath panel was loose, the grouting around the bath and tiles looked like it had been done by a 9yr old. On the plus side, I had a good nights sleep on a very comfy bed.

"Very helpful staff who made our stay wonderful!"
Eleanor B, 10 Septembre 2016

One morning there was no fish on the breakfast menu, the staff made sure it was there for the next morning so definitely very helpful!! They was a lovely atmosphere throughout our stay! Looking forward to visiting again

"Lovely stay"
Lisa K, 07 Septembre 2016

My husband and I visited for 2 nights over a weekend. Our room was in the annexe and was very nice.Breakfast on both mornings was excellent with helpful staff. We had afternoon tea which was delicious with plenty of choice. Only slight niggles were the dust behind the bedside tables and on the lamps and the bathroom needed a bit of attention ( broken and mouldy blind and a 'clay clot ' when running a bath- old plumbing I'm sure!) Overall though a great stay where staff were friendly and helpful and service was fab!

"Leisure stay at Walworth Castle for Birthday/Anniversary Break"
Stephen J, 07 Septembre 2016

Having stayed at this hotel whilst on business, I decided to take my Wife away for the weekend to celebrate both my birthday and our wedding anniversary. The building is so impressive and if it is a place with character that you are looking for, then this is most definitely it. Excellent service from all staff from check in to check out. The food served in Hansards Restaurant is top-notch as was the breakfast served in the Farmers Bar. Lovely location, beautiful grounds, highly recommended for both business stay or romantic getaway.

"The best day of our lives - wedding "
Mark S, 06 Septembre 2016

This is my second review of Walworth castle on trip advisor. In my previous review i mentioned that we had booked our wedding to be held at Walworth Castle and that day finally came around on September 3rd 2016. We had an absolutely amazing day and although the weather wasn't the best, the staff and location were second to none. This really is a beautiful location to hold such an important once in a lifetime event and throughout the entire weekend the staff were on hand to help us with any and all of our needs. We went for the deluxe package which catered for 75 daytime guests and 100 evening guests. Prices are reasonable and in line with what you would expect to pay for a good venue and the food was excellent. I didnt manage to eat all of my portion of the wedding breakfast (nerves probably) but i definitely made up for it with the pork and stuffing sandwiches and nibbles that we had for the evening party. Both me and my wife had an absolutely fantastic weekend and all of our guests did too. Lots of very good comments from all of the guests regarding location and food etc. The only issue i had was to do with one of my guests who had booked and paid the deposit for a room to stay overnight. He had to leave in an emergency and at the time i never through twice about it but i was told later in the evening that i would still have to pay the remaining £77 for his room even though he never checked in. I left it until the morning to ask the staff if we could possibly waiver this as we had just spent the thicker half of £10000 on the venue but there was no budging on it. I didn't want to argue and i understand that the room would have been occupied had my guest not booked it but why was i responsible for it when i didnt book it anyway. It was a bit annoying to say the least and almost put a bit of a dampener on the weekend (also the only reason i haven't put 5 star) . Anyhow.. apart from that rant...everything else was perfect. I would definitely recommend Walworth castle, whether its an overnight valentines getaway or a full blown wedding. Absolutely brilliant and thank you to the staff at Walworth Castle for helping us to have the most amazing day ever!!!

"Big cheerful hotel in castle building "
KNBD, 03 Septembre 2016

Out on lovely country and with spacious public rooms. Nice breakfast served by bustling young staff. The farmers bar has good 'pub food' but don't expect gourmet; it's more farmer's portions style. The garden is rather disappointing; mown grass and a pond by the wood surrounded by noxious or invasive weeds. Rooms are clean and the beds comfy but the rooms are small for somewhere so far out of town.

"Amazing venue for a wedding"
DCorbishley, 03 Septembre 2016

The look of the place was amazing like a real castle the socialising areas where amazing. We paid £25 to book in early so we could get ready for the wedding when we got there the wedding party and guests that paid the fee where told the rooms where not ready yet we had to wait an extra half an hour which I wasn't happy with I pay the extra money to have access to the rooms. Once in the room opened the door nearly fell over the bed as it was near the door we stayed in room 5 in the castle extension maybes not worth the price of the room. It had al amenities shower wasn't powerful and very small not very well finished. Visited a friends room 39 was very old fashioned and looked old and tired needed revamping. Bar staff where not very helpful half the time they didn't have staff who could make certain drinks and they would go round the hotel searching for someone to do them. On the whole it was a great venue for a wedding was a good laugh staff where pleasant even when I needed my foot bandaged up after stepping on glass haha. Good night.

"£30 to pull a sofa bed out! Too expensive "
FoodieFay, 30 Août 2016

I stayed here for a wedding, the wedding breakfast was ok at best. For some reason the team were reluctant to top up wine glasses even though it had already been paid for. The room I stayed in was way to expensive for what it was and an additional charge of £30 to make up a sofa bed (which is already in the room) is a disgrace. The actual Castle is very nice though.

"Wonderful stay"
Julie D, 30 Août 2016

What a lovely unique hotel. Friendly staff. Fabulous room especially the bathroom. Only problem was that the walls 'moved' whenever a door was closed. Guests seemed to slam doors! Lovely ice cream parlour just down the road to add to the attraction. Would definitely recommend this hotel.

"modernity & history."
paul i, 29 Août 2016

We've used the castle for years & seen the developments over that time.it still has a good carvery, which has been going for years.it's got outside dining when the weather smiles on us.now there's a kid's play area which the grandchild love.the newest attraction is the Birds of prey centre set in the grounds.it's quite a pleasant location all in all.

"Holiday cottage"
julie w, 29 Août 2016

Just had a 3 day break at the holiday cottage within the castle grounds. We were 2 couples celebrating our 34th wedding anniversary and didn't want anywhere too rowdy. This was the perfect place to go. The cottage was beautiful and had a hot tub in the garden. The staff at the Castle were all very friendly and welcoming, from Tony in the farmers pub where the food was lovely to Louis in the castle restaurant who couldn't do enough for us while having our annivrsary meal. Even though there were 5 weddings over the weekend the staff although extremely busy still made us feel very welcome. Would definitely recommend this cottage and hotel.

"Dream Castle "
Manutd21, 28 Août 2016

I went on an office visit to Darlington and this is the hotel they booked for us. Where should I start, it's a small but beautiful castle/Hotel. Amazing food, try anything and it would be the best in town. The staff, manager, Barmen or the ppl are just amazing. It's a little away from town so we had to a taxi but that's the reason we got an amazing view. My room was huge and everything worked without any hassles. I fell in l be with the food and they have a lot of options for breakfast as well. I stayed there for 15 days and my this hotel was one of the highlights of the trip. This hotel is generally used for weddings as we had one going on every alternate week. They gave us a free dungeon your as well

"Daughters Wedding and over night stay."
Jacqui O, 28 Août 2016

My Daughter had her wedding day on the 26th August 2016 at the castle. The wedding planner was brilliant and nothing was too much trouble. The whole wedding went to plan and the staff couldn't do enough which made the whole day even more special with their politeness and attention to detail . We were were upgraded into the bigger room for the night disco with no extra cost. The food and service could not be faulted. We stayed over in the hotel and all rooms were clean and comfortable they were quick to bring anything up to the room we needed. Thank you for making this such a wonderful day and in my daughters words "I do not want the day to end".

"Wedding Celebrations"
dillydolly140, 26 Août 2016

Our son and his bride had their wedding reception and evening celebrations here and we had an overnight stay too. The food was perfectly cooked, presented nicely and served quickly whilst still hot. The room layout was exactly as planned and the staff were very pleasant and friendly. Our bedroom was nice and spacious with a walk-in shower, the bed was comfortable and the room was warm and comfortable. Breakfast was buffet cereal, fruit juice and also a cooked breakfast with toast made to order. Check-out was easy and pleasant. Would highly recommend this hotel and we will probably stay again in the future.

"Castle without hassle"
Stephanie B, 23 Août 2016

We really enjoyed our stay here at the weekend. The staff gave us a really warm welcome and nothing was too much trouble, they even moved us to accommodate my need for s bath- and I got s fabulous bath and The room was lovely with an impressive four poster bed. We ate in Hansards restaurant on the evening. We had s five course meal for £23. It was great value for money. The food was excellent and again we couldn't fault the service. My only niggle with our stay was breakfast, which itself was delicious, but we had to ask for sugar, milk and bowls, there was also no jam or other spreads for toast. We got everything we asked for, so no real issues, but we shouldn't really have had to ask for standard bits like this. Would recommend hotel to anyone.

"Disrespectful at check in"
stevecastle64, 23 Août 2016

As a regular user of BW hotels, 100-150 nights per year this is the first time I have been treated disrespectfully at check in. The hotel has an award winning restaurant apparently but I did not use it as I chose to dine in the nearby town. Out of the way if you want a quiet time, 15 minutes by car to the nearest town. Lovely old Castle, the receptionist may remember it being built a few hundred years ago. The site has birds of prey and I believe there are demonstrations. A reasonable price for the room but extras would add up, expect to pay £150 + for a couple staying overnight and dining in the restaurant with a couple of drinks. The menu was quite good but it seems everything is an extra. £12.95 for breakfast (extra £5 to have it delivered to your room) £20 early check in fee, £20 late check out fee. WIFI is free but speed was not too good, I struggled to watch video. The bedroom was okay, reasonable size but not the cleanest I have seen. The bathroom (room 9) was weird. A massive bath/shower which took most of the floor area, which meant shuffling sideways to get past the oversize sink to use the lavatory. For business travelling men- no shaving mirror in the bathroom, unusual or stupid?

"Birthday treat "
Nicola Jane S, 21 Août 2016

A birthday treat from my partner and what can I say the staff are amazing the King James suite is amazing never stayed anywhere like this before in a castle .. Champagne & chocolates were waiting when we arrived, the manager recommended we visit the birds of prey on the grounds this was an amazing experience being able to hold the owls (loved it) well worth a visit as the staff are lovely. The food in the farmers bar a delicious carvery for lunch & a table booked for evening meal ... Andrew the duty manager is lovely and they had rose petals and candles set out on the table for us .... The food is tasty and they even brought me a birthday cake out which made my day complete .... Many thanks to all the staff at the Best western they never disappointed when we stay at one of your hotels .... Ps. Sleeping in a 4 poster bed in the tower was a one off treat even with all the noises heard throughout the night maybe from the resident ghosts!! Would highly recommend this castle stay as it is like a dream, the receptionist is so kind nothing was too much for her to sort out last night and checking out this morning she is such an asset to this hotel thanks again

"Really good!"
adidas1972, 21 Août 2016

Went for Sunday lunch. The food was excellent and so was the service. My niece is a vegetarian and asked for vegetarian gravy. And this was no problem at all, and went and made it specially for her. We will definitely be back.

"Fantastic Meal and Excellent Service at Hansards Restaurant"
Peter K, 17 Août 2016

For our third wedding anniversary myself and my partner returned to the venue of our civil partnership for a celebratory meal, and it was an absolutely fantastic celebration all round. The menu in the restaurant had a really wide range of dishes, including meat, fish and vegetarian choices, and a fairly extensive wine list; all very reasonably priced. The whipped goat's cheese starter was particularly delicious (complimented perfectly by the basil jelly) and my partner has the lamb for the main course which was cooked to perfection. We we also treated to an amuse bouche of miniature steak pie as an extra addition to the menu, which was a pleasant surprise and tasted amazing. Stephen, the head chef, is doing an amazing job! The service we received was also top notch - upon finding out it was our anniversary, Louise could not go to enjoy effort for us. Eternally warm and welcoming, she offered to take photographs for us and arranged a further surprise on our dessert - a 'happy anniversary' message in toffee sauce! We would certainly recommend the restaurant at Walworth, and will most certainly be returning for our next anniversary - if not before!

"Great Food"
Jane-Addison, 17 Août 2016

While we were visiting the Birds of Prey. We decided to have lunch at the castle. We went for the Carvery. We choose the roast beef, with veg and gravy. The beef was so tender. Great value for money. Plates were clean. .

"I love converted castles"
Karen E, 14 Août 2016

I stayed at the Walworth Castle while working in Teeside, not one of my favourite places in the UK. But this hotel in the beautiful County Durham countryside made the whole experience so much better. I stayed in the West Wing so there was no noise, the bar food was perfect and a reasonable price and all the staff were really friendly. What more does a business traveller need.

"Carvery- food average service poor"
unhappybk, 14 Août 2016

Visited just after 12 for sunday carvery. We were advised the table available wasnt popular with guests as situated near the serving area. It would have been fine if the service was quicker, but i ended eating most of my dinner surrounded by people stood queueing as the queue doubled and looped round. Not enjoyable eating with peoples backsides next to you. When we got our meal i was told there was just the scrag ends of pork left. As i wanted pork i took this and the remainder beef. Once sat down the chef offered another customer some fresh pork i noticed. No apple sauce appeared either until nearly finished. The turnip mash was barely edible , no cheese sauce on the cauliflower or to go with the cooked ham. Thankfully my beef was ok but i noticed a huge lump had been cut off by the chef that had dried out. Had to wait for more roast potatoes and yorkshire puddings while in the queue. Limited choice of veg. All in all not a good experience, i understand it maybe busy but the hotel should realise that and employ some more staff . Not what i expect from a Best Western hotel that in the past I tend to use. Did complain to duty manager that was serving behind the bar and she was apologetic, but that doesn't really cut it. Wont be going again at that price plenty of superior places to eat

"Quaint but Tires"
jimhK8033QI, 14 Août 2016

Staff are very friendly and the setting is nice. We wanted to stay in a castle and the exterior didn't disappoint although a 'modern' addition was built alongside the castle most likely to increase capacity. Our room had a mix of old and new with the new portion being the bathroom but it needs serious updating. We understand that it's a castle but if there are new elements that detract from the old it should at least be udated. This included a very uncomfortable mattress which is the worst we've had in our 14 days on the road so far. We were also warned of a wedding that evening (Friday) which of course meant noise... they were good about locating our room somewhat away from the noise but it could still be heard. With this said, the staff were friendly and they quickly helped us with our TV issues. The location is remote which is a draw, but nearby Darlington doesn't have much to offer. It's a good place to stay while passing through I suppose... or if you're attending a wedding.

"The cottage"
AdrianJaneHoyle, 13 Août 2016

Just spent a week in the cottage in the grounds of Walworth Castle. Probably used to be the grounds keepers home or the stables. It has been refurbished to an excellent level, with 2 bedrooms, a master with a double bed and a smaller one, with 2 singles, (you can push them together). Good size kitchen/living area, with a big TV, DVD player and iPod player but this only has the fitting for the new IPhone 6 style. Good size bathroom with over bath shower. plenty of hot water. However the best feature is the hot tub, big enough to take 4 adults easy, multiple jets and underwater lights. Little things I know, but some time these are what make a holiday. It is dog friendly and there is a small wood at the back of the castle so we could let him off for a good run around. The cottage is far enough away from the castle, which holds weddings etc, so that you are not really disturbed by the comings and goings and the noise. As the cottage is self catering you can either bring your own food or there is a big tesco and sainsburys about 15 minutes drive away. The kitchen has all you need to prepare food, unless you have any stange dietary needs. Towels are provided for general use but, bring some for use when getting in and out of the hot tub. It is only 30 mins to Durham and about the same to Whitby by car. There is an Ice cream parlour about 5 mins up the road, but the road to it,is not lit and has no pavement and is very twisty. I would not advise walking to it, especially if you have kids. The only real downside is that to get to the hot tub you have to go through the smaller bedroom, or walk around the property. All in all a great place to spend a week.

"Staff & Management"
garymorren, 08 Août 2016

I was unable to attend a wedding with my disabled daughter and after trying to cancel the room some 12 weeks before I was told abruptly that I would my £50 deposit the management weren't interested in my reason (disabled daughters). The management and staff are a disgrace to this hotel and need to go on a customer care course. Be careful as they just want your money.

"Fantastic Anniversary Stay!"
Tara S, 06 Août 2016

A beautiful old building steeped in history. Tranquil setting, lovely room (castle double) amazing food and helpful, friendly staff. We had a brilliant visit with personal touches such as a card in our room to wish us a happy anniversary. The food in the Hansard restaurant was absolutely delicious and the young waiters were professional, courteous and friendly.

"Amazeballs"
PEMBO1986, 06 Août 2016

Attended a wedding here, never been before totally happy with all aspects of the day, the food was absolutely delightful and the surroundings of the hotel are gorgeous. . The evening bar staff sam and jack were excellent at what they did and very very professional keep up the good work lads. A note to the manager ----- you have two excellent employees there that went above and beyond their duties. All the other staff were very good and friendly as well though

"Lovely setting."
Vernon L, 05 Août 2016

Mid week buisiness trip and this hotel exceeded expectation, lovely setting, grand old castle , few creaky boards but I guess that is ok for something built in the 13th century. Food was excellent. This is a popular wedding venue, and its easy to see why. Plenty of parking and not far off the main routes to Newcastle and Teeside.

"Visited Birds of Prey"
Lisa M, 04 Août 2016

Birds of prey excellent. Walworth Castle very poor. We had two people in wheelchairs and there is no disabled toilet. One gentleman had to use the ladies toilet as it had the most room. Won't return they have alot to improve on. Not disabled friendly at all.

"Very Disappointed "
skad4life78, 02 Août 2016

Having stayed here before it became a 'Best' Western, I was hugely disappointed to find a hotel with such potential had not improved since coming under the BW banner. A massive cobweb above the shower in my room, the shower head so clogged up less than 50% of the jets let out water, even though there was a warning 'not to use the shower on max to prevent overflow'. Chance would be a fine thing! The biggest failure for me was when a visitor to the hotel for the wedding fayre, fell and split his head open, not the hotels fault as it was purely the age of the guest and his general state of health. When ALL of the hotel staff (and there were a lot around due to the wedding fayre), failed to give assistance, it was left to myself and to other guests to provide first aid to the gentleman. When the staff were prompted to finally get their first aid kit, it was inadequately stocked, and improvisation was required. I have great doubt any of the staff are at least First Aid at Work trained. The only reason I give this hotel 2 stars is that I could not fault the food in The Farmers Bar, and it is set in beautiful surroundings. Reception staff excellent, bar staff ok. Due to the wedding fayre, there were definitely 2 higher level members of staff present who were more interested in selling wedding packages than caring for an elderly gentleman. I won't be stopping here again in a hurry.

"A Great way to celebrate a birthday"
donnahalifax, 01 Août 2016

What a lovely place to stay. We stayed for 2 nights in the castle and it was great. The staff made our stay first rate from the moment we arrived everyone was extremely helpful . We got a call to our room shortly after arrival to check everything was ok . There was a wedding on but this didn't impact on our stay. We ate in the restaurant on the first night and because of the wedding we had the dinning room to ourselves. The lady that looked after us was brilliant as was the food. Breakfast on both days was lovely. We ate in the Farmers bar on the second night just having a huge burger and panini which was great - other people who were eating were just impressed as us with the food. Our room was lovely overlooking the drive (room 18) - great for watching all the wedding guests arriving. Thank you to everyone who made our stay so memorable.

"A good find"
ValmarDerby, 01 Août 2016

Delightful appearance to the hotel. Easy reception both for check in and check out. comfortable room. Good quality food but restaurant staff a little lazy.Lovely grounds allowing good walks. Not far out of Darlington and near to Durham. Would use this hotel again.

"Very disappointing lunch"
Julia360, 31 Juillet 2016

Went for lunch here with 4 other on Saturday 30th July. Although we ordered separately at the bar it was obvious we were together particularly as we were all talking to one another, ordered consecutively and all then sat together. First 2 meals came - a good 10 mins later no sign of any other food so one of us went to the bar to enquire and then 2 more meals arrived. Another 10 mins later no sign of the afternoon tea ordered by the last 2 members of our group but then the plated cakes came - with sandwiches on a separate plate??? That's a new one on me. But no sign of the tea. I went to enquire at the bar although as a wedding party had just arrived in another room for the reception I half expected not to find anyone there. However I found 2 women and a young man all stood behind the bar just chatting. When I asked where the tea was no apology just a surly "I'll go and check". The afternoon tea was not particularly cheap and the cakes were shop bought so goodness knows why it took so long. I have read previous comments about bar staff looking miserable and like they don't want to be there. I've also read management responses that this was being dealt with. No evidence of any improvement though. From outside it looks a fabulous place and staff at the door waiting for the wedding party were excellent. As we walked in to the dining room I suggested to my husband that we might return and spend a weekend in the hotel. After this experience and reading some of the reviews not sure I'm so keen anymore.

"Staff & Management"
garymorren, 31 Juillet 2016

I was unable to attend a wedding with my disabled daughter and after trying to cancel the room some 12 weeks before I was told abruptly that I would my £50 deposit the management weren't interested in my reason (disabled daughters). The management and staff are a disgrace to this hotel and need to go on a customer care course. Be careful as they just want your money.

"A lovely day for a wedding"
Charles D, 28 Juillet 2016

We have visited this hotel over the years and always found it to be acceptable.On Friday last we had the opportunity to revisit due to our Grandsons wedding event.There has been a number of changes for the better but the overall character of the old place is still the same. A lovely venue and the country setting overlooking the lower reaches of the Tees valley are stunning.The weather was very kind to us so we spent a lot of the free time in the outside area and Bar. The rooms in the actual castle area although probably more expensive are the better ones bot if you are only staying the night the rooms in the 1950s extension although in some cases small are satisfactory.The facilities and food were acceptable although the range of fraught beers etc was somewhat limited - very much a personal choice. It grieves me to say this but some members of front of house staff mainly the bar area need training in customer service and to smile now and again - if they are not happy in the job and don't like dealing with the public they should find work elsewhere - they are not doing any favours for their colleagues or the hotel.Overall a very pleasant stay.

"Wedding 21st July 2016"
Karen F, 27 Juillet 2016

My brother and his new wife had their wedding reception at the castle last week and the day could not have been more perfect. The castle is such a beautiful Venue and the staff couldn't have been any more helpful, from the amazingly friendly, welcoming and helpful reception staff, the bar staff and Surinder and Steve who helped to make sure the day went perfectly. Exceptional staff and beautiful hotel. Thank you for everything ??????

"Disappointing and poor value for money"
justjan2016, 25 Juillet 2016

We had a virtually identical experience to Stephen L. Room 2 on the ground floor of the annexe was clean but had barely enough space to open the door before touching the bed. The room was small, cramped, musty, poorly laid out and with an equally disappointing ensuite, where the shower rail was hanging precariously. A multiplug socket was fixed to the wall but was positioned so close to the furniture below, that it was impossible to use any electrical appliance such as the kettle, without first dragging the furniture away from the wall. Like the previous reviewer we paid £95.00 for a bad night's sleep, in an uncomfortable bed and won't be repeating the experience and likewise agree that Premier Inn manage to provide far superior accommodation at a fraction of the cost. This room should more accurately be advertised as a 'single' and not a double. It's a shame because the castle exterior and grounds look great, a good location for a wedding but a member of the management team needs to spend a night in Room 2 and see, how with some planning and a little effort they might improve things.

"Totally Gobsmacked"
Bettina R, 25 Juillet 2016

On arrival at Walworth Castle, myself & husband were toatlly taken back with the awesome sight we got when we drove up the drive. The hotel, the grounds, the childrens play area were totally immaculate. The room that i booked was a ''Superior Four poster with Spa bath''. on opening the door we did not expect what we were presented with. The only way i can describe it is '' A 1 bedroomed luxury falt without the cooking facility''. We were supplied with fluffy white bathrobes as well as fluffy soft towels in the bathroom. This room was big enough in itself to hold a party, and the spa bath was awesome for blasting those stresses away. The lounge area was fully equipped with large flat screen tv and coffee and tea making facilities ( although in a hotel there is never enough milk & sugar supplied ). In the bedroom there was plenty of pillows, the bed was comfortable although a little hard for my liking but i still had a good nights sleep. There was only a couple of things that let down the room itself. These were no tv in the bedroom, im sure that im not the only one that likes to turn on the tv on a sunday morning, make myself a coffee and climb back into bed and watch a bit tv. But we couldnt do this. There was also a few light bulbs that needed replaced and a few cobwebs that needed sweeping but considering how high the ceilings were it was understandable, but really not noticible. I think im just abit ocd really. All in all an excellent hotel, with excellent staff, excellent rooms and i cant wait to try the Four poster room on the 2nd floor at my next visit.

"Wedding"
Kath J, 24 Juillet 2016

My son had his wedding here a week ago was beautiful could not have had a better venue staff went out of there way helpful stunning grounds food era beautiful on day and night room lovely and clean breakfast lovely we had a lovely day

"Stunning wedding in a stunning surrounding."
Valenti, 24 Juillet 2016

After reading various reviews good and bad I went to this castle for my nephews wedding this wedding. Yes we got one of the smallest rooms, room 6...which I had read about, yes it had resident spider.....not anymore! But it was clean, lovely carpet. Tv, coat hanger stand which as most guests would only be staying one or two nights was prefectly adequate for our two night stay. My twins had a twin room number 3which was a lot bigger and had little corridor where I ironed all our clothes for wedding. Bed was lovely. We slept really well. Tea coffee making facilities were lovely. The wedding itself was just perfect. Castle all to ourselves. Staff couldn't do enough for us. The food from Friday night till Sunday night was truly wonderful indeed. Prices for drinks about average. Lovely play area for the children and we loved the birds of prey flying around just after the service. The bridal suites and other suites in the castle our party stayed in were just fantastic. The castle very kindly provided flip flops for aching feet from wearing high heels and they were most welcome! So...I would highly recommend this castle for a wedding, meals or a night away. Yes we got a small room but it was lovely. Thanks to Walworth Castle and its staff for a fantastic weekend!

"Disappointingly average"
Stephen L, 24 Juillet 2016

We stayed at Walworth Castle for one night costing just under £100 and I'm finding it very difficult to understand how there is justification for the price?!? A premier inn at less than half the cost is a much better option. Room was ok, quite small and very basic which is ok but for the price if have expected it not to smell damp! Pretty uncomfortable bed meant not much sleep and friends of ours who had complained about their room to the 'Manager' were told there was nothing he could do and wasn't even prepared to look at their room to see what their complaint actually was. Not sure what was happening at the bar but seemed that staff could only serve one drink before disappearing to another bar as they had ran out of glasses, drinks, ice etc, understandable this can happen but after almost ever person being served you'd have thought they would gave just stocked both bars with what was needed? All in all disappointing stay and won't bother again which is a shame as with a little thought, work and customer service training it would actually be a nice place, two stars would be harsh but three probably too generous.

"Wedding stay"
redwine16, 24 Juillet 2016

My initial impression of the venue was "wow" as it is in a real castle. Unfortunately on the day of the wedding the reception and bar staff gave the impression that they didn't really want to be there! One young barman in the reception bar really couldn't be bothered. When asked to fill up a pint, which he had served three quarters full he reluctantly managed to squirt a tiny bit more into the glass. No apology, interaction or conversation. Wrong job young man. The gentleman who the drink was for went to a different bar to have it topped up. There was a complete lack of enthusiasm from the staff, with the exception of Rachel one of the bar staff. She was very helpful. Thankfully we enjoyed the wedding and the weather was good so we could spend time outside. Food provided for both the wedding and at breakfast was very good and our room with its four poster bed was lovely. Would I stay here again...? Not if the same staff are working there.

"clean, comfortable, but expensive"
oldmanoftheroad, 23 Juillet 2016

Stayed here for two nights while attending a wedding. The staff were helpful, room was clean and comfortable, food was very good , breakfast very good, and all in all a good hotel but with the usual Best Western staff shortages, which meant staff were overworked by way of not being enough of them. I think it is also overpriced compared to other hotels I have stayed in. £5.50 for a cheese sandwich is too much!

"Average"
Simon t, 22 Juillet 2016

Looks pretty impressive from the outside and just like your average best western on the inside, lobby bar and restaurant areas nice enough, friendly staff, no bath in ensuite and room dated,had to leave a portable fan heater on all night to keep warm, woken up very early by what we assumed was the extraction system in the kitchens. Wouldn't rush back here just average ....

"Wedding"
Netty S, 22 Juillet 2016

Had my daughters wedding here on Saturday, what a fantastic day, food was amazing, rooms were spot on, only thing that lets the place down is the bar staff, none of them seem to know what there doing and every time we went to the bar the staff had to go somewhere else to get our drinks, absolutely atrocious, also the bar staff don't seem to listen to what your ordering, we got the wrong drinks on most occasions, and all the mistakes got tipped down the sink by the bar staff and ICE is that such a big problem, we got told the ice machine only works at certain times of the day REALLY. Come on guys get your staff trained properly and Walworth Castle will be an amazing place to go.

"Amazing venue"
Ailsa D, 21 Juillet 2016

My daughter had her wedding here last week (Friday 15th July) Not only is Walworth castle a beautiful venue inside and out but the service is fantastic too. From the moment we arrived the day before the wedding we were really well looked after. The staff could not do enough to help particularly the young lady who was on the reception desk when we arrived (wish I'd got her name) who sorted a lot out for us including the fine detail of the music for my daughter coming down the aisle. Everyone commented on the delicious food and the quick efficient service of the staff. All courses were delivered fast and were piping hot. I cannot thank the staff enough for making our day truly spectacular and would recommend this venue to anyone considering it as a wedding venue. Massive thanks to everyone at Walworth castle.

"Ok for the price"
Elaine K, 20 Juillet 2016

Book early to get a much cheaper price . If it includes breakfast take this option as its 12.95 each to have one there and there isn't anywhere else close by to get breakfast. Rooms in the west wing annex are much better upstairs for the same price. One room downstairs has steps up into a tiny bathroom ..we asked to be moved as I couldn't get up the steps and it was a tiny room. You can ask for fresh milk ( free) but by morning it's gone off as no fridge in room (maybe introducing putting it in a thermos would be a good idea ) Bear in mind weekends it's full of weddings or functions so not ideal for a relaxing break . The birds of prey were brilliant but you pay extra for this.

"Castle for a night"
Tony B, 20 Juillet 2016

Great place, great staff & a beautiful area to stay in. The food was of a high standard & good value. Staff were very helpful, on hand when required. Would definitely recommend to anyone staying in the area.

"A little get away"
karen B, 18 Juillet 2016

My husband booked us a double room in the main castle as a surprise. He is suffering from a bad back and is facing a 2nd surgery and we were supposed to be going out all day on the Friday but he couldn't and we had to cancel so he booked this room for us. We had a fab time. we were greeted very warmly and with a smile. Our room was not quite ready so we had a couple of drinks in the bar. All the staff we met were pleasant and happy to help. We had room 20 'Edwina's Room' and although small it had everything you could need. They bed was soooo comfortable and even my husband with his bad back managed to get a good nights sleep. Even though there was a wedding on and you could hear the music it did not bother us at all. We had breakfast included and it was fab. Abit more black pudding would of made it better for me lol. On the day we were leaving we went to the see the 'birds of prey' which was really informal and interesting. We also sat in the castle beer garden as it was such a lovely day. In all honesty I did not want to leave. Infact we have just booked up to stay for two nights on new years eve :-) we cant wait.

"2 Night Stay for Wedding Accommodation Poor"
Kendra B, 17 Juillet 2016

The communal areas of the Hotel are lovely, and the Reception staff are friendly and happy to help. The Restaurant staff seem a bit grumpy, but the food is tasty and good value for money. We were in room 11 in the West Wing, which is so tiny, there isn't any space for a wardrobe, you only get coat hangers on a rail? The bathroom was cramped, but was clean but you took your life into your hands having a shower as two temperatures red hot or burn the flesh from your body. It is definitely not worth the money they charge and would not recommend staying here to friends.

"Still waiting....."
stanleytraveller, 14 Juillet 2016

Visited the hotel bar for lunch on a trip to the Bird of Prey Centre. We opted for the £5 sandwich with coffee deal and were expecting something quite special given that it took 40 minutes to prepare, surprising as it wasn't busy. The sandwich was OK even though the taste was somewhat marred by margarine. Can't comment on the coffee as it never materialised and as we wanted to see the flying display at the bird centre and we were now short on time we left. From the outside the castle and grounds are really very nice however it is let down inside. It has potential but general cleanliness is rather lacking, dirty tables and cobwebs made it feel quite grubby. My advice... Take a picnic.

"one night stay after wedding"
150freddie, 11 Juillet 2016

no complaints about the wedding. Just the room in the West Wing....its not its a tatty addition to the castle but not in it!! The room was so small, equally the bathroom which wasn't clean, mould on the grouting and round the bath. The curtain rail was rusty. The bed and pillows were unbelievably hard resulting in a very restless night. Generally the décor was very average being cheap and cheerful (no wardrobes just hangers off a rail) and for the money I would expect more. Breakfast....eventually guided to a table which was filthy. I had to ask for it to be cleaned as the waiting member of staff was completely oblivious to the crumbs and other signs indicating it wasn't clean After cereal no sign of taking our order for the breakfast. Again we had to ask. Then no side plates for toast, no knife, butter or jam or marmalade. All having to be requested. I definitely got to the point were I thought the waiting staff were going to throw things at us, surly, no communication and total lack of attention. Very poor experience.

"Wonderful birthday treat "
SueLincolnshireUK, 04 Juillet 2016

Wow what can I say, I have always wanted to stay in a castle and got treated to Walworth for a big birthday celebration. We were made to feel welcome from the minute we stepped into the castle. My husband had booked a suite in one of the turrets and it was absolutely fantastic. Four poster bed, was so comfy and lots of room in the lounge area to relax. Nothing was too much trouble for the staff, they were all fantastic. We had dinner on the two nights we were there and it was absolutely superb. All meals well presented and lots of attention to detail. The grounds were well kept and it was a joy to walk through them. I will never forget my birthday treat and really hope to go back again. Please don't be afraid to book this castle it is first class. Lots of very happy memories have been taken away with us from this visit ????

"well worth giving it a miss"
stephen w, 03 Juillet 2016

Just finished a 2 night stay. We were given room 14 in the West Wing. The room was a reasonable size, looked recently decorated and adequately furnished apart from the wardrobe which was a few coat hangers attached to a frame on the wall - a bit like a coat stand - no doors or shelves. The walls were paper thin so we could hear the TV and even conversations from next door. We were woken up at 6am this morning by next door's alarm clock followed by their TV and hair dryer. So much for a Sunday lie-in. The room could have been cleaner - we found 2 resident spiders. The bathroom was very poor - no storage at all and shabby with mould on the ceiling around the window. There was a bath with a shower over it. Tried to have 2 showers during our stay but failed miserably. After a couple of minutes in the shower, the flow of water dried up to a trickle - literally one drop at a time. At least I was able to kneel down in the bath to try to rinse the soap off using a plastic cup (presumably supplied for this eventuality) and the bath tap. Totally unacceptable in any standard of hotel. It was reported to reception after the first occasion but was not remedied before the second! That being said, the food was very good (breakfast service incredibly slow!) and the staff excellent - very helpful and polite. It appears that the Hotel concentrates its resources on weddings and parties rather than its accommodation. Certainly the worst Best Western we have stayed in. Unlikely to return. Our friends, also in the West Wing were equally unimpressed.

"I will keep this short, if I can"
ozimsndias, 02 Juillet 2016

We booked this hotel Through Late Rooms as a last minute change in itinery. When we arrived the hotel was quiet ( this is very relevant) and were given room 9 in the west wing, don't be fooled it's not in the castle. The room was shabby and rather compact so we asked to be moved , this time it was room 15 whose wardrobe consisted of a number of hinged arms attached to the door frame of the bathroom door. It was slightly better but in the same west wing which resembled a converted barrack block. We paid the bill at reception as we arrived and were asked if we were staying for dinner at which point the receptionist added a further £ 45 as a Pre-authorisation . Having traveled around the UK for business and pleasure for nearly forty years I have never seen this done, Maybe it's Best Western's policy. However, when we read the menu we decided to eat in Darlington a few miles away. when we returned we thought a Circus had taken up residence in the drive in front of the Castle, dozens of cars ,a vintage single decker bus , an American Police car escorted by two motorcycle outriders, and at least forty others and their occupants who we mistakenly thought were a wedding party. We jostled our way to reception after having to park on the grass. I asked what the occasion was , the receptionist curtly corrected me saying it was a Prom and not, as I thought , a wedding. There were dozens of smartly dressed teenagers milling about in the car park and in the reception area and it seemed a big affair indeed. We had come for a quiet evening and doubtless the hotel caters for such functions but at no point we were told that the Prom was taking place when we arrived. When we arrived back and had to park on the grass some way from the entrance it was suggested we park at the rear of the west wing, we couldn't, as once again the vehicles from the function had over spilled to the rear. One small but significant point about the room was that directly outside the window was a washing line, complete with pegs , not very pretty and a first for us. After this we decided to try and cancel the room after being told we would personally have to contact Late Rooms , Late Rooms eventually managed to do this after two phone calls( they were told to ring back in ten minutes of the first). I then asked about the Pre-authorisation of the £110 , this was dealt with and cancelled. All in all a very unpleasant experience, perhaps it might have been courteous to have been told about the function, needless to say we would not make the mistake of returning.

"Our Wedding Night"
mackemmaid, 26 Juin 2016

We chose this Hotel for our Wedding Night, We stayed in the West Wing in Room 2, The room yes was a small double but it suited our needs for just the one night, it would have been hard to stay in it for a longer stay as it was on the small size and if you had to use the suitcase stand for your case it would have been rather difficult to get around it without keep moving it. But the room did have everything you would want in a hotel room, from Tea/Coffee making facilities, Hairdryer, etc. We had a meal in the Bar and it was lovely. Tony on duty that night on the Bar was brilliant nothing was too much trouble for him. He was a very sociable polite and pleasant guy. The Down side of this stay was We had been told when booking that the breakfast would be £10 for both of us as advertised on the webpage, but when we were checking in we asked for this to be confirmed and Gemma on reception advised us that had been booked at £10 each to be deducted from our debit card and she would get back to update us, but his was not done by her. In the morning we declined the breakfast, as we were told the total price was still to be £20. The night we stayed 24/6 there was a Prom Night on from a local School, we heard no noise from this. But We had just not long retired to bed when the fire alarm went off just the once, requesting that we leave the room immediately as you would expect to do in a Fire Alarm Call. But with it only going off the once we contacted the reception to enquire if we had to evacuate, and was told by a female member of staff that "oh the DJ set his Smoke Machine off which activated the fire alarm". There was no apology given or even an announcement made to inform guests that this was a false alarm.

"Fun place to stay."
Ularu, 25 Juin 2016

My wife and I have always wanted to stay in a British castle so The Walworth fitted the bill. A little hard to find (even my GPS was confused!) we eventually drove through the grand gates and onto the large property, wow a castle! And an old one at that (11th century), our room was big and comfortable, perhaps not luxurious but clean and fine for an overnight. The staff were friendly and helpful, there are a few bars and a very nice restaurant in the hotel as well as a "birds of prey" display and show at the rear of the property - highly recommended, very entertaining! Also there's a nice nature walk beside the bird sanctuary. All in all a great way to spend a night or two in beautiful rural County Durham!

"overnight stay"
10Angela10, 24 Juin 2016

Very helpful staff. Pleasure to stay there if only for one night, though we have stayed more nights on other occasions. The breakfast was good. Fantastic scenery and the ice cream farm is within walking distance. plenty of places to visit from Walworth Castle.

"Great castle mixed feelings"
Kazzy23R, 20 Juin 2016

This weekend myself and my family attended my Uncles wedding, we stayed on Friday and sat night, myself and my 2 kids stayed in room 33 right at the top of stairs the room was amazing, the only downside was the bathroom light automatically turned on the fan and it was extremely noisy and the sink is slow to drain, shower was fine and warm. You do hear noise from the adjoining rooms bathroom fan and when people let go of the heavy fire doors the bang travels up the stairs. The wifi is slow and no good if you need to do work but ok for general browsing and the wedding food was delicious. I enjoyed my stay. My mixed emotions were about the poor disabled access,one of our party is limited in movement using a wheelchair, which the description says there is wheelchair access, you can access the hotel with a wheelchair however it is not easy to manoeuvre around the corridor to get round to the west wing ( only accessible bedrooms) is thin and has Sharpe corners. After the first night the person in question was considerably distressed as the toilets are all low and she was unable to use the toilet and struggle to use the shower as it had a step up into it. We checked out all the toilets on the ground floor and all of them except one which was slightly higher were low to the ground with only one handle bar. I would suggest that the hotel invest in 1 or 2 portable toilet raisers with frames as understandably its a castle they are limited but this simple thing would allow people to at least make the stay more comfortable and enjoyable, especially when attending something as special as a wedding. So overall from my point of view it was excellent and great for the kids 5/7 and hope they look into the disabled access. Would return for a visit

"Superb historic castle, set in beautiful grounds. Let down by poor evening food"
Century2004, 19 Juin 2016

The castle is superb if you love historic unique places to stay. Many original features set in well maintained grounds. I stayed in the West Wing where the rooms are modern and well equipped, a little small compared to the grand spaces in the rest of the building. The windows are only single glazed but very quiet due to the rural location. They will bring fresh milk to the room if you ask, which was a nice touch. The breakfast was very good, both in quality and quantity. Nice to see Black puddings being served. For the evening meal you have to eat in or drive elsewhere due to location. I was not impressed with the evening meal. First course soup which was served with a roll. Mine was still frozen solid, so for only the second time in my life I send it back to the kitchen. The main I ordered the burger, at £13 it should be superb, but wasn't. The burger was dry and the chips it came with were soggy, edible but for hand cooked chips they were well short of the mark, oven chips would be a great improvement. Not sure what was going on in the kitchen that night but there were compaints from multiple tables, yet the food in the morning was good.

"What a find "
James P, 16 Juin 2016

Anyone visiting this area must choose this hotel. Staff all very friendly . Special thanks to Brenda from room service. Food menu in the bar Is good food but for those staying more than a few days might be limited. I stayed mid week and had the best nights sleep, it's so tranquil. Thank you .

"The view was nice but thats about it"
wizardof1977, 16 Juin 2016

The reception, entrance to the castle, food and staff are all good things, but that's about it. The room is too small, but I guess ok size for the price but what is not ok is the tired and dusty furniture. The bathroom light directly over the shower starts to flicker shortly after I started the shower then stopped flickering shortly after I stopped showering which indicates a not water proof electrical connections, this can be very hazardous. The room was very hot and without air-conditioning you are left with a very noisy miniature fan. So you will either be awake all night because of the noise or the hot room, either way not good sleep quality. It's not acceptable that in the year 2016 the hotel wifi speed is 0.1 mb/sec, it simply mean that the hotel is not business clients friendly. Despite the hotel staff attempts to reset the routers, speed didn't accede 0.3 mb/sec which is too slow for me to do my work. I could have used my own wif dongle if it wasn't for the mobile signal blackout indoors, eventually I had to dangle my dongle outside my window to get a decent internet signal to connect my laptop.

"meal nice but room too hot"
aileen c, 16 Juin 2016

called in here on a sunday evening good menu with lots of choice would of liked to have sat at a different table but a blazing fire made the room far too hot it was a dull june day but not cold the girl behind the bar said it was her managers instructions to light the fire

"A hidden gem."
33miller, 12 Juin 2016

This will be our second single night stay at this truly delightful hotel. The location not far from the A1 is a convenient stop-over on our journey from Essex to Scotland. This is no 'chain motel', the staff are partcularly friendly and helpful and our rooom with a four poster bed and bay window - stunning. On both occasions the evening meal was exceptionally good. This time chosen from the signature menu. The chef catered for my food intolerance and produced a gorgeous delicious dinner. We feel we have found a real gem. We will return!

"Decent BW"
gravimetrix, 11 Juin 2016

1 night business trip; stayed in room 2 which was ok and decent value for money. There used to be an issue with water pressure at the 'new part' of the hotel but I had no problem on this stay. There was an electrical breaker box in the corridor outside the room making a constant hum all night which did make my stay a 4 star review- tip: stay in the old part of the hotel where the rooms are bigger too. Excellent breakfast as always and great staff.

"Fairytale Visit"
Eileen C, 09 Juin 2016

My husband and I traveled with our college age son and elderly mother and aunt. We were just passing through, but were determined to spend a night in an authentic castle. Walworth did not disappoint! We stayed in the castle proper. The food was fabulous and generous. The ambiance was magical. Our hosts could not have been more accommodating. Plenty of convenient parking and a quiet country atmosphere. Comfortable updated bathrooms. Lots of nooks and crannies to explore. Wish we had more than one night!

"Birthday visit to Walworth castle"
Youngy25, 07 Juin 2016

We arrived on Sunday afternoon as a treat for my wife's birthday and were both blown away by how beautiful this place is !! We were met by the loveliest lady on reception who quickly checked us in and made us aware of the different bars and the restaurant we were booked in to for dinner. We stayed in the King James suit which is huge, it was lovely and clean plenty of towels, his and hers bath robes, pillow menu, Jacuzzi bath, and a fabulous four poster bed. Plus my wife got a birthday card from the staff which I thought was a nice little touch. 10/10 Things however in my opinion are not so great with the staff serving in the bars! it was lunch time and it was very busy with people having the carvary. However we ordered two G&T's when my wife asked for hers to be changed as the glass was dirty it was swiftly tipped into a half pint beer glass, not wanting to make an issue, but at £11 for two drinks I had to bite my tongue, we swapped glasses and went to the garden to enjoy our drinks where we were met by lots off tables with dirty plates and glasses on them. when we got a table I sat and watched for a good 30 mins the staff bringing out food orders and walking past tables with dirty plates, surly its common sense to clear a table rather than returning to the kitchen empty handed. This said we still had a great afternoon in the garden. Dinner was very good and beautifully presented in a rather grand dining room with a stunning view. Nothing was to much trouble. We had breakfast in our room which I wasn't blown away bye if I'm honest, comparing it to the standard of the meal we had the previous evening but I have had worse. checking out was swift and made all the better by another lovely lady wishing my wife a happy birthday and what her plans are for the rest of her day. Again a lovely personal touch. All said and done a wonderful little break and will definitely be back soon. Hotel 10/10 Reception 10/10 Bar 5/10 Food 8/10

"Amazing castle"
Laura S, 06 Juin 2016

Went to Walworth castle for our 10th wedding anniversary. Stayed in the honeymoon suite, room 16. It was so clean and very nice. The mattress was a little too hard for me though. Afternoon tea was delicious and we really enjoyed it. The grounds were lovely went for a little walk around the grounds. Ate in the farmers bar in the evening and really enjoyed our food. Breakfast was lovely too. Really would love to go back as we really enjoyed our stay and the staff were very friendly and helpful.

"Wedding Guest"
kay5389, 06 Juin 2016

Recently stated overnight after attending a wedding at the castle. Beautiful setting, we had a lovely room in the annex, however some relatives had rooms which could have done with updating. Everywhere was clean. Great breakfast which is actually served to you rather than a buffet. Mobile signal is poor, but free wifi is offered however I found this hitty missy too. Not sure if it is somewhere I would return too in a hurry.

"Perfect place for a Romantic Break"
DurhamTrekker, 05 Juin 2016

Recently attended a wedding reception at the castle. Stayed in the annex wing. Huge room, very comfortable bed. Immaculately clean room and bathroom. Staff at the hotel could not do enough for the guests. Excellent service. Wedding meal was excellent. Breakfast the next morning also excellent. Looking to book again for a romantic breakaway. Free Parking in the grounds. Free WiFi. Mobile reception is poor inside castle. As a wedding guest we thoroughly enjoyed the reception and were very impressed with the hotel.

"Absolutely Magical"
nzrosie, 04 Juin 2016

I stayed in the Castle in the Edwina room and it was fantastic. The dinner was divine, with splendid flavours. Best food I've had in England so far! The castle itself is in good condition and the grounds are lovely. It was an amazing experience and for anyone wanting to cross "spend a night in a castle" off their bucket list I highly recommend this castle. The staff were also very friendly and helpful. I would definitely stay again and will recommend this place to any friends who visit this area.

"Beautiful historic hotel - loved it"
Gabrielle R, 03 Juin 2016

My husband and I stayed here on an impromptu visit. We stayed in the main castle building and we're upgraded free of charge to a superior room complete with four poster bed. It was just like stepping back into history but with all the most up-to-date features still available. The views over the lawns were great and the food in the restaurant was cooked to perfection. Overall a lovely experience which I am intending to repeat very soon. G

"Wedding overnight stay for family"
Peter J, 02 Juin 2016

Very good, friendly pleasant, staff Lovely Castle rooms, facilities Grounds / children play facilities outside were very good, Car parking and safety very good Ceremony and reception was excellent Breakfast was excellent

"Good value break with a bit of history"
Jane H, 31 Mai 2016

If you want to stay in a castle we can recommend this hotel as one to consider. It's quirky, has some history and is situated in a nice rural setting. We stayed only one evening for DBB and were satisfied with the accommodation, food and service. We would choose this hotel to stay at again if in the area.

"Once in a lifetime experience!"
MelindaMoolman, 26 Mai 2016

Staying in a real castle where they kept everything as close to the original setting is a once in a lifetime opportunity. Everyone was friendly and very helpful - even the ghosts! We had a great experience in Room 18 which we will never forget!

"Best Western has done a great job transforming this historic castle into a functioning hotel."
William W, 23 Mai 2016

After having the most amazing experience visiting the Birds of Prey Falconry Centre my wife, my daughter and I walked over to Walworth Castle to see if we could have a little lunch and to explore the castle. We entered the castle and were seated in a dining room with the big round table and the big bay window. We did not stay at the castle because we lived just a short distance away in Barnard Castle; we were here just for lunch. We did notice, however, what a nice job Best Western has done transforming this historic castle into a functioning hotel while retaining all of its authenticity. After studying the menu we decided on a sandwich platter with some soup and chips and some English breakfast tea, of course. Afterwards we enjoyed a variety of pastries and cakes. The food was delicious and the staff was most accommodating. After our meal we had the greatest fun taking photographs in the big furniture and walking around the grounds. I recommend the Best Western Walworth Castle if you're here just for lunch and especially after visiting the Falconry Centre.

"Mediocre"
SomerKidz, 23 Mai 2016

Full of promise, (a great location) but the bedrooms are tired. Décor needs improvement and cleaning could be better. Bedroom in the "modern wing" did not have a bath and the shower was compact. Ugly black four way power block pinned to the wall above desk. Limited room service menu, no light meals or sandwiches. Food service in the Farmer's Bar was friendly and swift. Breakfast excellent.

"Surprised visit"
Ajlgarr, 22 Mai 2016

Castle.. staff.. room .. food ... amazing ... only thing was cleaning (sorry ) we had to flush toilet .. hairs on sink ...door frames and around handles and light switches mucky.. skirting boards need a wash ... TV remote control was pitted .. I washed remote before we used it ..four poster bed and room was amazing X

"An all too brief stay at Walworth Castle"
Jamie F, 22 Mai 2016

Lovely building in very peaceful location. The best night's sleep I think I've ever had away from home. Had a meal in the lounge bar rather than the restaurant and whilst the choice was more limited it was nicely done and excellent value. The staff came across as efficient and genuine and I was given a free upgrade, without asking, which no doubt helped the experience. With the benefit of hindsight I would have arranged to arrive earlier and leave later ! I'll definitely be back.

"Walworth Castle"
Adrian C, 21 Mai 2016

The hotel is housed in an impressive building and took our breath away on approach. Having paid extra to stay in the main Castle building, we were slightly disappointed with the room. The overall condition was a little tired and could do with freshening up. Saying that I must say that the shortcomings found could easily be put right.

"Birthday present "
MegaTurtlefreak, 19 Mai 2016

My partner got for her Birthday a B&B in Walworth Castle. It's a really cosy little thing surrounded by a lovely landscape. We had a room in the castle appartment with a nice double bed. The staff were very friendly & helpful. After our arrival we had a nice walk through the grounds & the forest. The whole ground in the forest was covered with wild garlic. Our room was well kept & the modern bits & the old architecture didn't bite each other. We felt comfy & well looked after in our time we stayed there. We have had never heard of this hotel, but when the weather is better (sunshine) we'll come back.

"I hovered between average and good and decided on average - breakfast swayed me"
samantharosesinclair, 18 Mai 2016

If you enjoy your hotel breakfasts, then think twice about going here. I have been to Walworth before for meals so was expecting something of a different standard. But each review has to be based on your latest visit. I had to book this room at the last minute due to a family emergency and thought being a Gold Best Western rewards card holder that I may get a much needed upgrade due to a long drive and bereavement (not that they knew that) but why be a reward card holder if you don't get the perks without asking? The room was fine, IKEA furniture and old tapestries made for an eclectic blend. There were Silver Fish in the bathroom, which I suppose for an old building is par for the course but still creepy to see run around. Breakfast was not even funny in a Fawlty towers kind of way. We waited ages to be seated, an unmade table, the waiter forgetting the tea. No Juice filled up, jam and marmalade missing, etc. I could go on but you get the picture. Even the two other older couples were not happy that were there a the same time. I would rather have Mcdonalds breakfast to be honest. While the podium was unattended, a list of guests was open for all to see. What I saw from standing waiting there a long time was that I had paid a very much higher price than the other guests for a room. Won't be visiting there again.

"Stayed in the old castle, great experience, room small but it was special."
rodger5310, 18 Mai 2016

Great place to stay in a real castle, staff very friendly, staff even carried my wife's suit case up the stairs. Country type location, but close to Darlington. If from Australai this is a must, best roast we have ever had in the farmer bar that night. Staff friendly and experience unbelievable. This is special place for any Occassion stay in castle rather than annex, it's the experience.

"Great historical interest, pleasant grounds, decent food, tired decor."
EAWDidsbury, 16 Mai 2016

Went to this hotel with my wife and her sister, descendants of the Hansards who built the castle in the 12th century. Interesting building that has been extended and modified over the centuries. Must be a nightmare to maintain. Staff were pleasant and helpful. Bit of a mix up over the rooms but that was readily solved to everyone's satisfaction. Welcome trays very basic - no cafetieres or special teas (decaff, Earl Grey camomile etc) and not really enough milk pots. Bathrooms modern and spacious. Rooms old fashioned but not without charm. Ate evening meal in the bar - very large portions of decent quality pub food served in pleasant surroundings. Breakfast was fine too - nothing special, but large portions. Cost might appear to be a bit on the high side, but not when one considers the historic location. Had a look at one of the rooms in the annexe and was not impressed - would avoid. Very nice grounds with children's play equipment, an outside bar area, terrace and seating. Woodland walk. Large pond. Falconry displays in the grounds (at extra cost). Ample car parking. All-in-all a solid three star establishment. Would we stay again? Probably not, but we wouldn't discourage anyone from giving the place a try.

"Super place to stay"
lesley b, 15 Mai 2016

I stayed for one night - May 2016 - and although my room was small it was clean and had all i required (including quiet). The castle itself is wonderful and the grounds were lovely to walk in. food was basic but good (i ate in the bar), service was also good. friendly staff. I would love it if they allowed a few of their rooms to accommodate very well behaved dogs. Its a great location and easy to get to and from A1. would stay again.

"Always Good"
Alan W, 13 Mai 2016

My wife and I were married at Walworth Castle Hotel ,that was a wonderful day. And we have been back every year for our anniversary. The castle is a lovely place to stay, beautiful surrounding countryside , quiet and peaceful. The grounds are pleasant to have a stroll round after a lovely cream tea. The staff are always polite and helpful ,the rooms are always spotless and comfortable. I recommended a work colleague to stay there when he was in the area on business and he loved Walworth too. I hope my wife and I will be coming back on our anniversary for many years to come

"Amazing setting / fantastic staff for daughter's wedding"
Jacqueline M, 12 Mai 2016

Daughter and now