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Codes Avantages

Destination

Darlington, Royaume-Uni

Date d'arrivée

01/10/2022

Date de départ

02/10/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Walworth Castle Hotel, Darlington

Walworth, DL2 2LY, Darlington, Grande Bretagne - Voir sur une carte
Best Western Walworth Castle Hotel - Vue extérieure Best Western Walworth Castle Hotel est idéalement situé dans le centre de Darlington. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Avec tout le cachet d'un édifice du XIIe siècle et tout le confort du XXIe siècle, le Best Western Walworth Castle Hotel est situé à Darlington, dans un domaine de 8 hectares de pelouses et de bois… à 5 kilomètres seulement de l'A1(M). C'est le lieu de séjour idéal pour une escapade de détente. Que vous recherchiez le luxe ou simplement le style ! Les attractions locales sont aisément accessibles, et nous accueillons chaleureusement les personnes venues assister aux conférences ou réunions d'entreprise. Nous disposons d'un restaurant primé et de chambres décorées avec goût, incluant une suite avec lit à baldaquin ! Isolé et superbe, notre hôtel convient parfaitement aux réceptions de mariage. Notre service exceptionnel ne manquera pas de faire de votre fête un événement inoubliable dès votre arrivée. Bien sûr, les photos seront parfaites ! Passez un excellent séjour !

Best Western

Walworth Castle Hotel

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Service d
    Service d'étage
  • Écologique
    Écologique
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Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2020
 
Travelers_Choice 2020
 
Basé sur l'avis de 1436 voyageurs
Note attribuée
Excellent
758
Très bon
343
Moyen
188
Médiocre
93
Horrible
54
CONSULTEZ LES AVIS POUR
En couple En couple
665
En famille En famille
243
Escapade entre amis Escapade entre amis
105
Professionnel Professionnel
185
Voyage solo Voyage solo
23
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Lovely stay"

5
ATeam09, England 27/09/2022

Stayed in Room 19 which has the enormous bay window. Light and airy lovely fresh room with four poster, sitting and dining area and walk in closet. Was everything you could ask for. Bed wasn't the comfiest. Restaurant had a good selection, breakfast was excellent - hot food served at your table. Staff were friendly. Would definitely recommend.

"Business trip Durham"

5
User 25/09/2022

Staff were extremely friendly and careing, breakfast was excellent, very quiet and peaceful location. Room was a little small, but very comfortable. I would definitely stay again. Hotel is in a great location.

"Perfect location for a peaceful break"

4
dave c, Diss, United Kingdom 20/09/2022

Booked two rooms to meet up with family visiting from overseas and the location was perfect. The rooms in the West wing were "cosy" but fine for us and at a competitive rate. Breakfast was good and cooked to order and enjoyed in a relaxed setting. We will be returning as it is such a nice rural location, handy to get out and explore Teesdale and North Yorkshire, though we will look at a larger room next time. Must also say how friendly and helpful the staff were throughout our stay.

"Terrible experience with terrible communication "

1
Helen B, Whitby, United Kingdom 19/09/2022

Terrible experience. I booked afternoon tea there with a few friends for my hen party. Despite knowing in advance we were a hen party, when we arrived there we were told there was a wedding on and I couldn't openly celebrate it as my hen do due to their one bride policy . we weren't even allowed to sit in the gardens despite ringing them the day before and them telling us we could. They even rang me on way home to mistakingly allege that we had not paid for some drinks. They had two clear opportunities to tell me before the day they had a wedding on! One member of their staff was rude. I complained to manager who wasn't interested. Ruined my day with their terrible communication skills

"Beautiful castle but not great hotel"

3
User 19/09/2022

Four poster room was nice but basic. No bottled water, coffee machine, limited toiletries. A wedding was taking place which didn't help our experience as lots of banging at night. Food was nice, staff attentive, definitely a three star venue

"Excellent Stay"

5
Dave C, St Helens, United Kingdom 16/09/2022

Our second visit to this beautiful castle. We were given a warm welcome by the receptionist who could not do enough for us and was very pleasant and nothing was too much trouble for her. We stayed in room 3, the last one in the annexe, very quite and out of the way, this did not matter as you can access the restaurant through the corridor into the hotel and do not need to go outside. The room was large and had a large Plasma T.V with lots of channels to choose from, T.V and WIFI had perfect reception. The room and bedding was spotlessly clean. The room had a brand new bathroom, which I have to say was very small as there was not much room between the sink and the shower unit, it had a power shower and lots of hot water with lots of fluffy towels. The only point I would make is that this bathroom would not be suitable if you have a disability, which unfortunately I had but I managed to over come the issue. I did not mention that I had a disability so the problem was mine and not the hotel as I feel sure that if I had mentioned it to reception they would have moved us to another room if at all possible, but we were happy where we were. Breakfast and evening meals were cooked to perfection good quality food piping hot, plentiful and the staff were very freindly, sevice was excellent at all times morning and night. Just like to thank all the staff for making our stay a happy one and appreciate everything they did to make our stay a happy one. See you all again.

"Afternoon Tea"

3
User 07/09/2022

We are staying nearby and decided to treat ourselves to Afternoon Tea in the Castle. The reviews were good so we were looking forward to ending our holiday on a high. Sadly it was a bit of a letdown. We were put in a room with no real features and no other guests, not even a view from our table,, not the surroundings we expected from the photos. The only time we saw a member of staff was when the tea was served, with no follow up to ask if more tea was required. The saving grace was the bite sized cakes which were good. All in all not really worth the £40 Maybe we would have had a better experience if the hotel had other guests.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sheila, Whilst I am sorry that you were disappointed with your afternoon tea experience, it isn't really any fault of the hotel that there were no other customers taking afternoon tea at the same time at yourselves. Our staff would have been more than happy to move your table to one more preferential if you would have requested it at the time. I sincerely hope that you will give us another opportunity in the future, but if something isn't to your satisfaction, our staff would be more than happy to correct it at the time. Kind regards Rachel Swain Director

"Daughter and son in law's wedding"

5
User 04/09/2022

Our daughter and son in law chose the castle two years ago and not one family member or friends were disappointed at all. From start to finish our stay and the beautiful wedding ceremony and wonderful meal was superb. Big thanks to all the staff who made their unforgettable special day

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to review our hotel. I will pass your comments onto everyone involved in making your daughter and son in laws wedding so memorable. Kind regards Rachel Swain Director

"Wedding"

3
User 31/08/2022

Lovely venue. My room was completely fine in the west wing.although I gathered from other guests the rooms Are a bit of a lottery. Some really happy some really not for what it cost them. So maybe thats something for management to look at. Breakfast was very nice. Staff are friendly and really do try to help. Completely unacceptable that there was no bottled water for sale the morning after the wedding and an uncle that doesn't drink informed me they didn't have any the day before either as he had stayed for 2 nights. When I asked a member of your staff about this I was told they are still waiting for a delivery. Not acceptable and I hold the management to account for this. If your supplier let's you down then find an alternative or use your initiative. Staff made an effort to put glasses of tap water available at the bar after I confronted them about this which was appreciated. I enjoyed my stay but think I've been honest in my review. If your charging +£100 a night then you really have to raise the bar. Its the little things that count.

"Uncomfortable bed and pillows"

2
Escape738900, Usk, United Kingdom 30/08/2022

Stayed at Walworth castle for my brothers wedding, we stayed one night the price was quite expensive. The room was really small. The only toilet roll was nearly empty on our arrival. Bed was very uncomfortable and the pillows were extremely thin and uncomfortable one of the worst nights sleep we have had in a hotel. The lounge bar ran out of glasses early in the day, staff seemed a little bit disinterested.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry that you didn't enjoy your stay at our hotel. We do have a green tourism policy in place to prevent wastage which was why our housekeeping team ensure all the toilet roll is used before replacing it. Although there should have been 2 additional toilet rolls for you to use. I am sorry that you found the bed and pillows to be uncomfortable. We do offer a pillow menu and this information would have been available in the guest information pack in your room. Here you would have found a wide choice of pillows which may have been better suited to you. I really wish you would have brought these matters to our attention during your stay as they would have easily been rectified and would have positively contributed to your experience. Kind regards Rachel Swain Director

"A real country retreat"

4
UKNorseman, The Royal Town of Sutton Coldfield, United Kingdom 29/08/2022

Perfect place to relax and unwind. Set in a large garden. This hotel has history, rooms are large and airy. You need a car to get here; plenty of free parking and friendly staff. The restaurant serves excellent food and the portions are very generous, this goes for dinner and the English breakfast. Reasonable prices considering the decent size meals. Well worth a visit if you are transiting or touring the area

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you very much for your feedback. I am pleased that you enjoyed your stay with us and I will pass your comments onto the whole team. We hope you will visit us again in the future. Kind regards Rachel Swain Director

"Excellent"

5
User 28/08/2022

We stayed in a suite for our years anniversary, complimentary stay. Staff are unbelievably friendly. Restaurant is very nice and food is perfect including the breakfast. My only concern and it's being picky, the jacuzzi in our room seemed to leave a yellow stain around the waterline in the bath which was easily cleaned. Not sure what it was but could have maybe been ladies makeup. First world problems I know and like I said it's being picky as it's literally the only thing to be negative

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for your recent review. We were delighted to welcome you back for your first years anniversary stay. Thanks for your comments and we hope to see you again soon. Kind regards Rachel Swain Director

"2nd stay this year"

5
Sharon I, Norfolk England 21/08/2022

My husband & I took our grandchildren to stay for 3 nights in a 4 poster room. The hotel is out in the countryside so a drive away from local attractions but this,was fine for us. The granchildren enjoyed the outside play area. The waiting staff at breakfast were ver friendly & patient with the children & the reception staff (bar 1) that we saw were also very friendly & enquired about our day & stay. We were given a tour of the 'dungeon' & again the male member of staff was very friendly. The only negative comment was on the last night when we could hear the TV being played & the guests talking in the room next door. I would definitely recommend this hotel & would return.

"Fascinating"

4
uchedorcas, London, United Kingdom 05/08/2022

I honestly enjoyed my stay with the family.. breakfast wasn't all that.. the environment is so fascinating the kids loved it, my 4 year old little girl didn't want to leave… the history of the hotel is wow I love history I guess I was at the right place…Receptionist stuff was only friendly on the arrival after that the rest is story.. cleaning stuff where very friendly :) If you're a traditional person yes I Recommend

"Great location lovely grounds friendly staff, but you do need a car to get around as the nearest town is about 15 minute"

4
davidmowbray, Whitefield, United Kingdom 31/07/2022

Just spent two nights at this hotel having bed and breakfast and dining in the restaurant. My room was in the West Wing which is not part of the castle itself but was very clean very functional and comfortable. I dined in the restaurant on both nights. The food served was excellent however the menu did not change on either night. Had I been staying longer I would like to have thought that would've been another menu available. Breakfast each morning is served in the same restaurant and accessed down a passageway which appears to be for the staff to use when serving in the restaurant in the evening. Breakfast was good quality filling there was plenty of choice. However it was a shame that the breakfast staff were busy talking and I had to ask for ketchup and sugar as neither were available on the pots on the table, sadly this was not checked and should've been done so. On my next visit I'm sure this will have been rectified. But reading this review should not put you off going there you must go there. I even got a private tour of the dungeon and the lady was so helpful explaining everything. This hotel trades under the best western group and I generally find these hotels to be extremely good at a high standard.

"Lovely castle on Beautiful grounds"

5
User 27/07/2022

We took the opportunity to stay in a castle while on our trip in the U.K. The Walworth Castle did not disappoint The rooms were nice, the bed was comfy, but high off the ground. We stayed in a room with a 4-poster, the view was beautiful and eveything was clean, well-kept and there were plenty of amenities. The restaurant was good and we enjoyed our meal. The staff was very nice but a little slow. The grounds were beautiful and we enjoyed a stroll in the evening after dinner.

"Fantastic stay"

5
skt712022, Essex, United Kingdom 26/07/2022

My 50th birthday pressie from my partner. Couldn't of faulted a thing!!absolutely we shall return. Maybe next year for Appleby we will stay with you again, so June next year we will b returning to stay in our favourite castle again!!

"Great BUT!"

4
YvonneK483, Manchester, United Kingdom 22/07/2022

Lovely out of the way setting with fabulous surroundings. Hotel staff very friendly BUT they don't offer cocktails!!! Really strange for a hotel like this. Hopefully they will rectify because it's something to be expected when a break away.

"Our wedding"

5
User 22/07/2022

Myself and my partner got married at Walworth castle on 12th July and we would both like to say a huge thank you to all of the fab team here, they went above and beyond to make sure our whole day ran smoothly and were so friendly and welcoming to ourselves and all of our guests. The food provided was exquisite and well catered to suit all guests requirements and Melissa and Jolene helped everything flow well, worked so hard to make our day special, and put our minds at ease throughout the day. The team were fantastic and helped us every step of the way with no job being too difficult no matter the time of day or night, the room/bridal suite was simply beautiful and so clean and well kept. We had the most perfect wedding day and beautiful memories to treasure forever so we wanted to thank each and every member of staff from Walworth for all you do. We couldn't recommend the venue highly enough and their beautiful range of ground made for breathtaking photographs on the big day, simply stunning place inside and out.

"Good place to stay"

5
Richard B, Glasgow, United Kingdom 19/07/2022

This hotel set in an old castle is a very good place to stay. The location is excellent. The building is interesting. Restaurant is good with friendly service and generous portions. our bedroom was spacious comfortable and well equipped.

"Lovely place and brilliant service!"

5
FrancescaV950, Telford, England, United Kingdom 12/07/2022

Just spent a night here (11/7/22). Great looking and impressive place. Staff so friendly and efficient - really 11/ 10! Stayed in the Castle itself, so glad as gpt the full "ambience" of the place. Room clean and welcoming, lovely view over the front drive. Evening meal (roast dinner) was superb, couldn't fault. Breakfast equally nice - was great to be offered a change such as porridge with fruit and honey. Beautiful grounds to look around or sit out in..... All on l a great stay, will definitely be back when next in the area. Not cheap- but you absolutely get what you pay for - 11 / 10 all round! PS loved the complimentary bottle of water upon checkout...

"Its a real castle "

5
MPB186349, Northampton, United Kingdom 03/07/2022

What a lovely place to stay. Its not often you get to stay in a real castle. The whole place screams character but the staff dont take it for granted with excellent friendly service to back it up. Everything isnt perfect - the floors are a little uneven and the walls arent always straight but its a castle. The rooms are clean and comfortable and tell you some of the history. Breakfast is stunning

"Absolutely superb from arrival to departure, never had better."

5
User 02/07/2022

Our first stay with Best Western, although our first date was at Walworth Castle. Hence on my birthday, having moved from the area 22 years ago, Hubby booked a nights stay. From arrival to departure the Staff were superb, room was well equipped, clean and comfortable. For the first time ever, actually given the WiFi password on arrival, it was a superb connection. Nice outside gardens, seating areas, child's play area, (should you need it, well equipped), views of fields/countryside, various birds, animals came during our visit, never seen some of them before. Quite location, a function which ended at 11pm prompt was a bit noisy, as were some people who'd obviously decided to stay over, passing our room. However it didn't spoil our stay, would highly recommend, to any age group, we will stay again. Special thanks to the receptionist on duty 9am Thursday 29th July, who had no problem in taking more photos than we asked for, (sorry, can't remember her name).

"Absolutely awful"

1
710molly, Knaresborough, United Kingdom 20/06/2022

An awful room. This was to be a luxury suite, far from it. Cheap 4 poster bed with a mattress that sags in the middle, out of date decor, bathroom sink cracked, carpet loose and bunched up so you trip on it while your walking.

"Amazing wedding venue"

5
becca93smith, Northallerton, United Kingdom 13/06/2022

We have just got married at Walworth Castle and it was absolutely amazing from start to finish, we could not fault the venue, the food, or staff in any way!! You all made our day perfect so thank you very much.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your review! I will certainly pass on your comments to all the team who helped to make your day even more special. We look forward to welcoming you back for your anniversary stay, if not sooner. Kind regards Rachel Swain Director

"Breakfast"

5
neilgA8474GE, Spennymoor, United Kingdom 12/06/2022

Just like to say our stay was wonderful. Restaurant and staff very professional Breakfast was outstanding Leanne our server was so down to earth, professional and looked after us throughout. Will definitely be returning

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Neil, Thank you so much for your review. I will pass your comments onto Leanne, and we look forward to seeing you back at the castle again soon. Kind regards Rachel Swain Director

"Pre-paid meals are a con - avoid"

1
User 10/06/2022

The restaurant staff did not know I'd pre-paid for the evening meal. The pre-paid meal is a con and a mis-representation. No where during the booking process does it say that pre-paid means about £21 contribution to the meal. There were no items on the menu that could add up to £21. So you'd either pay-over-the-odds for a £17 meal or pay-more-again for a £25 meal. What's the point of pre-paying for a meal??? I'm still waiting for the the hotel manager to call me and explain, as promised by the check-out receptionist.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Ollie Shaw, I understand that you are unhappy with the allocation of £21.95 for the dinner. When you book a DBB rate, the allocation for breakfast and dinner are set at certain prices, in our case, it is a dinner rate of £21.95 and a breakfast rate of £12.95. We have recently had to increase our selling prices for dinner due to supplier and staff increases, and there has unfortunately been a delay in the DBB rates being increased. I can confirm that when you booked the DBB rate, you were only charged £21.95 for dinner, less a 5% discount due to you purchasing an advanced purchase rate. So you actually only paid £20.85 for a £21.95 allocation. I understand that you were disappointed and had to pay an extra £2.50, but does this really warrant a one star review on every review site? I am happy to give you the difference back if it means that much to you. Kind regards Rachel Swain Director

"Lovely location and wonderful hotel"

4
Ian A, Bishops Stortford, United Kingdom 07/06/2022

The hotel and the staff are amazing,the location is stunning and the food well so good,breakfast was really good and cooked to how you want it,my only issue was we had a double room and it was a bit small no room to move really.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Ian, Thank you for your recent review. I appreciate your comments about the hotel and staff and take on board that your room was a bit small. Unfortunately being a listed building we can't really do anything about the room size, but I am pleased that you found the staff and hotel to be amazing. I hope we can welcome you back again soon. Kind regards Rachel Swain Director

"Nice stay, friendly staff, Shame we had used buy a gift as feels expensive for the room. "

3
JoannaK_12, Scarborough, United Kingdom 22/05/2022

We stayed here using a buy a gift unfortunately due to some mix up our room had bags in it, think it may to do with a wedding, the manager was very apologetic and quickly offered us a new room, he couldn't have been nicer as I could tell he was very busy with the wedding. And I would like to say that he was very good, Unfortunately I have to say a few things let the room down out bathroom was tired and dated, with mismatch cheap toilet seat, bath panel that was worn, and peeling paint. although the bed had a mattress topper, the mattress is in need of replacement, as is the sofa. This is offered as luxury stay on buy a gift, and although the castle is beautiful, the rooms do not reflect luxury. But like I say the staff were amazing helpful and friendly, the grounds are lovely, and our meal was very good, and the restaurant decor is really nice. Just a shame the price of the buy a gift voucher plus the weekend supplement does feel expensive,

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Joanna, Thank you for your review and whilst I do appreciate the points which you have raised, I would always recommend booking direct as 3rd parties like 'buy a gift' do charge such a high commission, as the price you will have paid will be far higher than what we actually receive at the hotel. You can see from most of the other reviews people have commented on what good value for money staying at the castle is. I am pleased however that you found the staff to be amazing, helpful and friendly. I hope you will stay with us again in the future. Kind regards Rachel Swain Director

"Fabulous everything was amazing especially the food"

5
staceyleanne2022, Stockton-on-Tees, United Kingdom 16/05/2022

We said we'd go against just for the evening meal, food was amazing both evening meal and breakfast, rooms very clean and staff very friendly the grounds are beautiful and well maintained. Price was a fair price all in as well.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Stacyleanne, Thanks for your recent review. I will pass your comments to everyone who made your stay so memorable, especially the kitchen team! We hope to see you back again soon. Kind regards Rachel Swain Director

"Top rate stay"

5
Ann H, York, United Kingdom 11/05/2022

We treated ourselves to a night in this 12th century castle hotel with lots of original features and lots more besides. We stayed in the annex and the room was small but great for what we needed at a great price. The staff were very friendly and helpful and nothing was too much bother. We had dinner and breakfast there too and the food was delicious. I would definitely recommend a visit.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Ann, I am delighted that you enjoyed your stay with us. Thank you so much and thanks for recommending us. Kind regards Rachel Swain Director

"Walworth Castle: Keep This Gem To Yourselves!"

5
User 06/05/2022

A genuine English cadtle country residence set in around 18 acres grounds in open countryside about 15 minutes drive outside Darlington. Imagine any branded motel/hotel you have stayed in before, and then compare this Best Western gem where it will quickly make you feel like you are 'to the manor born'. Walworth Castle is a refreshingly different and reassuringly quiet and comfortable residence complemented by professionally-created and cooked meals to savour and a very attentive staff. Having spent around 12 nights there in the last 6 months or so during our visits from Canada, my partner and I urge you to try the Walworth Castle experience. You won't be disappointed!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Wow! Thank you so much for your recent review. I know you stayed with us for quite a few nights and I am pleased that the staff made you feel so welcome. I will pass your comments onto the whole team and we hope you get the chance to visit us again soon. Kind regards Rachel Swain Director

"Knights at the Castle"

5
Di20, Lincolnshire, United Kingdom 06/05/2022

Beautiful location and wonderful building. A really lovely hotel and well worth a visit I stayed in the annexe building and wasn't disappointed. The interior of the hotel is very well put together and the terraces outside perfect for a sunny drink.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for your recent review. I am pleased that you enjoyed your stay with us and got the opportunity to enjoy the outdoor patio in the sunshine. Kind regards Rachel Swain Director

"Lovely afternoon tea!"

5
Laura5004, Manchester, United Kingdom 29/04/2022

We went to Walworth Castle for afternoon tea for my mum's birthday, the food was all lovely and the service was very good too. The dining room was nice and the castle and grounds are lovely. There is a great children's play area too. Would definitely return.

"Average stay"

3
jacksonpaul22, Sunderland, United Kingdom 29/04/2022

Pleasant stay in lovely surroundings. Staff friendly and helpful. Stayed in west wing double room which was clean with bath and overhead shower. Average room but comfortable bed. Few issues with tv (freezing) and faulty towel radiator but did not report due to one night stay. On BBD deal which we thought was all inclusive but on check out given a bill and told evening meal was an allowance towards your meal and different needed to be payed. Food tasty and well presented but our stay spoilt due to no cooked breakfast order being taken by staff so ended up waiting 45 minutes to be served. Would probably stay again but upgrade to better room in castle and not stay in wing

"Read the small print"

3
User 28/04/2022

Somewhat disappointed with my stay. I booked a suite but failed to read the small print, you only get a large room. The carpets are tired throughout and need replacing. Don't bother filling in the online check in form to ‘save time' I did so but was presented with another one to complete on arrival. Also check your bill on departure. I prepaid for dinner, mentioned this in the restaurant but was billed again. The food on offer is basically ‘pub grub'. Portions are generous but avoid the Yorkshire pudding. Finally take your own loo rolls, never experienced anything so fragile!

"Spring time stay in Walworth castle"

5
StephenRadford001, Sheffield, United Kingdom 22/04/2022

Very enjoyable. Excellent evening meal and breakfast. We were on a special deal which offered great value for money. Liked our room which offered great views of the country side. Would we stay a again? Definitely!

"Fantastic break"

5
User 20/04/2022

We had a lovely overnight stay in one of the castle rooms, with the added bonus of a four poster bed which felt very luxurious. All of the staff were fantastic and they went above and beyond to ensure that we had a lovely stay. The food quality and value for money for both the 2 course dinner and breakfast was excellent. Excellent standard of vegetarian breakfast offered. The views from our bedroom were stunning. Lovely little touches like fresh milk that you could request for having coffee in your room and also a bottle of water to take with you when you leave for your journey home were well received. I would thoroughly recommend this hotel.

"An honest review"

1
Theresa F, Durham, United Kingdom 20/04/2022

Stayed for an overnight spring special at Easter. If special means waiting for food. New staff more interested in their own conversation than finding out where you meal is. A laughing apology and then losing the order again and again, See husband's review. Failure to provide goods offered. No mention on booking or checking in of pre-authorising card for payment to room bill, resulting in card not authorised and being chased around the hotel for payment EVERY TIME we ordered a drink from the only bar open. The problems were mentioned to the Manager (who had chased us for card payment when ordering drinks!) He offered us "a better rate with him directly when we book again" As if!-

"Shambolic!"

1
User 19/04/2022

This castle needs a Knight in shining armour to sort out poor staffing issues! Waited an hour for starters during evening meal service. Order got lost....then had to repeat our food order twice....and waited and waited again! If card is not pre- authorised for payment be prepared to be chased around the hotel every time you order a drink....from the only bar open ...other bars closed! Do check you get all you pay for ...still waiting for chocolate coated strawberries which should have accompanied Prosecco at evening meal and may have supressed our hunger whilst waiting for our starters!

"Nice little castle"

5
385montserratc, Dartmouth, United Kingdom 18/04/2022

Very good accommodation, clean, quiet (except if you coincide with a wedding, worth asking when booking),friendly staff fabulous food. If anything could be changed is the quality of the coffee and the fact that it could be better to have a breakfast buffet with hot and cold choices.

"Birthday weekend"

4
User 15/04/2022

Very lovely hotel. Our room was very large and clean. It was a surprise weekend for my boyfriends birthday and the hotel had put a birthday card in our room, which was a nice touch. Breakfast was very nice also.

"Beautiful food, service and surroundings!!"

5
emage77, Leeds, United Kingdom 04/04/2022

Booked here for Mothers Day lunch. We were welcomed with a glass of Bucks Fizz and warm and friendly smile. My mum has trouble walking, so we were taken a different way into restaurant to avoid the steep steps, and every member of staff made us feel welcome as we went in. The food was brought out promptly and was absolutely beautiful. The roast beef dinner was pipping hot and perfectly cooked and very reasonably priced for a 3 course meal and the sticky toffee pudding was to die for. Everything was perfect from the staff to the surroundings. Definitely will be back for food and would recommend to others. Thank you all for making it a great Mothers Day for all the mums who visited you that Sunday.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for choosing to spend Mothers Day at Walworth Castle. I am so pleased you enjoyed the experience and I will certainly pass your comments onto our team. Kind regards Rachel Swain Director

"Simply amazing"

5
Chris S, Barking, United Kingdom 02/04/2022

Where do we begin. From the very second we drove to the grounds we we stunned and it just got better and better. We were shown to our suite which was stunning but we were the offered the opportunity to view some others and we decided to splash out on the bridal suite. Wow just wow it was stunning from the four poster bed to the jacuzzi bath to the ceiling and chandelier in the sitting room it was all just amazing. Everything was incredibly spotless and the food was delicious, hot and plentiful. The staff could not be faulted each and everyone we encountered from the domestic staff or "the cavalry" to the General Manager were exceptional and offered probably the best service we have ever encountered. Thank you all so very much for making my birthday such a special occasion you even managed somehow to rustle up a couple of inches of snow for me to wake up to. This really is the place to go to, to be spoilt and to be made to feel special and very much welcome.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Chris, Wow! Thank you so much for your review. It is so nice to receive your feedback and it is very much appreciated. Our team work so hard to make sure all our guests have a great stay so thank you for taking the time to let us know we are doing a good job. We look forward to welcoming you back again soon. Kind regards Rachel Swain Director

"A great breakaway hotel"

5
Gabrielle R, Nottingham, United Kingdom 30/03/2022

We booked the Walworth Castle Hotel for our Wedding Anniversary and stayed in the beautiful Ayscough Suite with four poster bed. If I had one criticism it would be the mattress which wasn't very comfortable but it was a small price to pay. I felt a little like the Princess on the Pea. Notwithstanding the food was great for both breakfast and dinner, the staff couldn't do enough for you and all in all it was a great experience. There was a wedding on Saturday but the noise was not noticeable in our room. A lovely touch was the bottle of Prosecco upon arrival for our Wedding Anniversary . The hotel is surrounded by beautiful country side and you definitely need a car to get out and about. We will definitely return to this beautiful hotel.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Gabrielle, I am delighted that you decided to stay with us to celebrate your wedding anniversary. I will pass on your comments to all the team, who I am sure will be delighted with your feedback. We are looking forward to welcoming you back to the castle in the near future. Kind regards Rachel Swain Director

"Great place, great stay!"

5
Karen G, Newcastle upon Tyne, United Kingdom 27/03/2022

Stayed overnight on 25/03/22 to celebrate our Wedding Anniversary, taking advantage of the Step into Springtime one night package. Super deal and great, friendly staff, from the youngest members of the team to the most experienced. Shout outs to Joleen on Events and to the Restaurant Manager (sorry, forget his name) who superbly dealt with a very difficult customer during evening service. Food was excellent, both the evening meal and breakfast. Hotel is spotlessly clean with great outdoor space. Have already booked to return!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Karen, I am delighted that you stayed with us on our 'Step into Springtime' offer to celebrate your wedding anniversary. I will let all our staff know how much you enjoyed your stay, and we are looking forward to you returning to the castle. Kind regards Rachel Swain Director

"Great place, great stay!"

5
User 26/03/2022

Stayed overnight on 25/03/22 to celebrate our wedding anniversary, taking advantage of the Step into Springtime package. Super deal and great, friendly staff, from the youngest members of the team to the most experienced. Shout outs to Joleen on Events and to the Restaurant Manager (sorry, forgot his name) who superbly dealt with a very difficult customer during evening service. Food was excellent, both evening meal and breakfast, and hotel spotlessly clean. Have already booked to return!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Barry, Thank you for choosing to stay with us to celebrate your wedding anniversary. I will certainly pass your comments onto all the team who made your stay with us so memorable. We are looking forward to welcoming you back again soon. Kind regards Rachel Swain Director

"Wonderful night in the castle!"

5
melanie G, Charlotte, North Carolina 25/03/2022

We were walk-ins… exceptional service… could not have been friendlier it more accommodating. The castle is amazing! Built in 1189. An unforgettable experience! Highly recommend! Beautiful rooms.. lots of space!

"Great"

5
User 15/03/2022

Stayed at the castle for one night with my friend we both loved it. Staff are friendly and helpful specially Lisa (red hair) she told us some history and took us around and to the dungeon what an experience. Rooms are very clean and have tea/coffee facilities. Hairdryer TV towels condiments. Lovely and warm which I didn't really expect with it been an old castle

"Super team, beautiful place and an amazing chef!"

5
Ethel H, Surrey 06/03/2022

Stayed for 2 nights. The annexe has thin walls so you might want to choose a castle room, but apart from that we really enjoyed our stay. An evening meal is a must, we had delicious mushroom starter followed by beef stew and dumplings and a sticky toffee pudding. The team running the hotel were warm and friendly and the room was very clean and fresh. The Castle is set in well kept beautiful countryside.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Ethel, Thanks for your recent review. I will pass your comments onto our Chefs, who I am sure will be delighted. We hope to see you back again soon. Kind regards Rachel Swain Director

"Castle in the country"

5
K1291KKpaulinew, Wymondham, United Kingdom 06/03/2022

Booked overnight for husband's birthday. The 12th century castle is externally impressive and in lovely surroundings. We found the staff extremely friendly and always willing to help to improve our stay. We stayed in a superior king bedroom with a four poster bed and this meant having to use steps to get into bed - very high and I'm only 5ft 3ins tall! Restaurant is more bar environment than a formal dining room but lovely evening meal and great breakfast

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Pauline, Thank you for choosing to stay with us for your husbands birthday. I am pleased that you enjoyed the experience and I will certainly relay your feedback to our team. Kind regards Rachel Swain Director

"Afternoon Tea"

5
Christine M, Newton Aycliffe, England, United Kingdom 04/03/2022

We had a voucher for the Grand Afternoon Tea. Booking was easy, service was excellent. They'd noted I'd asked for no mayonnaise on sandwiches when booking and reconfirmed this with us on arrival. The room was very pleasant. They boxed up our leftovers to enjoy at home. Cakes were light and tasty, scones warm and the homemade sausage roll warm and tasty.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Christine, Thank you very much for your wonderful review. I am delighted that you enjoyed afternoon tea with us and I will certainly pass your comments onto all our team. We hope to see you back again soon. Kind regards Rachel Swain Director

"Good and bad points."

4
AerialEngland, Cambridge, United Kingdom 20/02/2022

So let's get the good out the way first. The staff , especially the women in the morning ( Monday ) the lady at breakfast was the friendliest I've found in a long while. So kind and nice mannered , the girl on reception was also super friendly and helpful . Now the bad , dinner , so on Sunday evening I had limited choice being vegan as is the norm at many best westerns but what I could choose from I selected a Thai green curry. Sunday was also roast dinner day , and in my Thai green curry I had Brussels and carrots. I get profit margins and food wastage scares walworth but I've also been to Thailand and I don't think they know what a Brussel sprout is. I was annoyed and if it wasn't for the two ladies this would have scored less stars.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to let us know about your stay. I do take on board your comments and I will feed back the information you have provided to our team in order to improve the service we offer. I do hope you will stay with us again in the future. Kind regards Rachel Swain Director

"Uncomfortable bed"

3
User 20/02/2022

Room was dated and bed was uncomfortable. The TV was unwatchable from the bed as we stayed in a four poster bed and the bed post blocked the view. Staff are lovely though and the food was really nice (dinner and breakfast).

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Mandy, I take on board all your comments and we are looking at changing the position of the TV in your room. I am pleased that you found the staff to be friendly and that you enjoyed the food. Thanks for your comments. Kind regards Rachel Swain Director

"Lovely welcoming stay"

5
User 20/02/2022

We were lucky to win a Facebook competition for the winter warmer stay and we can highly reccomend it! We were welcomed by Jess who couldn't have been anymore helpful if she tried. We stayed in double castle room 27 which was small but perfectly formed and spotlessly clean. The evening meal was great and the breakfast the next morning was delicious. We will be back and will recommend the offer and hotel to our friends and family. Thank you!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Laura, Congratulations on winning your stay at Walworth Castle! Keep looking on our facebook page for further offers and competitions. Kind regards Rachel Swain Director

"Great overnight stay"

5
User 06/02/2022

We stayed for one night over the weekend. Staff on arrival were very welcoming and helpful. We stayed in a suite in which had everything we needed and we had a comfortable nights sleep. We booked afternoon tea, had dinner in the evening and breakfast the following day all of which were served well and extremely tasty, especially the breakfast, best we've had. It is a lovely hotel to spend some time and all the staff are excellent, friendly, helpful and efficient. Would definitely love to stay again. Thanks to all

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Lynne, Thank you so much for your review. I am pleased that you enjoyed all aspects of your stay, and I will be sure to pass your comments onto all the staff involved. We can't wait to welcome you back again soon. Kind regards Rachel Swain Director

"Walworth Castle - Best Western Hotel"

5
Neville_42, Yorkshire, United Kingdom 02/02/2022

Stayed there for several nights recently and found the staff exceptionally helpful and friendly. The evening menu had a good selection of high quality food which was plentiful and well presented. Breakfast was equally delicious. The castle was built in 1189 but internally is modern and comfortable.

"Suite"

4
User 31/01/2022

The room was lovely, the only problem I had was the bathroom. It was an amazing size, the bath was to small with no separate shower! The water pressure was to low on the shower. The food was OK but the menu was very limited! The staff where super nice and helpful.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear BLWilson79, Thank you for your review. I am pleased that you enjoyed your visit and I'll be sure to pass your comments onto all the staff. Kind regards Rachel Swain Director

"Christmas gift for husband"

5
Sharon I, Norfolk England 29/01/2022

A succinct review is all that's really needed here. I booked us into Walworth Castle hotel staying in a four poster suite as a Christmas gift for my husband. The friendly & helpful staff definitely help make this place from queries regarding booking through to checking out. Food was very good, well prepared with good portion sizes. Room was very spacious & comfortable. Hotel had a relaxed atmosphere & lounge area was very comfortable. In all, a real castle stay experience which should be added to a bucket list of places to stay. Thank you to all the staff who made us feel at home. We will definitely return.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sharon, Thank you for choosing to stay with us. I am pleased that you enjoyed your recent stay at Walworth Castle. I will certainly pass your feedback onto our team. We hope to welcome you back again soon. Kind regards Rachel Swain Director

"Perfect family get together"

5
User 27/01/2022

Had a lovely overnight stay with family, aged 5 months to 61 years, and everyone had a great time. The staff at the hotel were incredibly attentive and friendly which enhanced the experience. The rooms were beautifully presented, comfy and clean, as were the restaurant and lounge and the food was good. Would love to return

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Bridie, Thank you for taking the time to write such a wonderful review. We really do appreciate your comments and we can't wait to see you back again soon. Kind regards Rachel Swain Director

"Relaxing Stay"

5
Lavenderway, Easingwold, United Kingdom 23/01/2022

We were a group of four ladies away for the night for relaxing stay and a giggle. Perfect venue to get away for this. The rooms were clean and comfortable, the food for dinner and breakfast was excellent and the staff friendly and helpful. Special mention to Mary on reception, Jess on reception and breakfast restaurant and Jamie our attentive waiter for dinner and breakfast . Thank you we made some lovely memories during our visit.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your wonderful review. We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon. I will certainly pass your comments on to everyone who helped to make your stay with us so special. Kind regards Rachel Swain Director

"Afternoon Tea"

5
F7604HNjeanm, County Durham, United Kingdom 19/01/2022

Visited for afternoon tea. Whole experience was lovely. Staff very friendly and made us feel extremely welcome especially the waiter. Nothing too much trouble. Scones light and tasty as were the dainty cakes and sandwiches. Finished with a glass of prosecco. Will definitely return.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to let us know how much you enjoyed your afternoon tea. We look forward to welcoming you back again soon. Kind regards Rachel Swain Director

"Amazing staff"

5
paulh83, Newcastle upon Tyne, United Kingdom 14/01/2022

Absolutely amazing time yet again. From the moment you walk in to the minute you leave the staff are fantastic so friendly and nothing is a bother. Walworth castle staff 10/10. We had an evening meal which was beautiful and so tasty 10/10. The breakfast again was lovely 10/10 ( castle breakfast) All in all fantastic time away. Will definitely return.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Paul, Thank you so much for taking the time to write such a wonderful review. It really is appreciated! Giving us 10/10 in all areas really does mean a lot to all of us at the castle. Thanks again and we hope to welcome you back again soon. Kind regards Rachel Swain Director

"An utterly amazing day!"

5
User 04/01/2022

We were married at Walworth Castle in October 2021. It was our second attempt at a wedding, following the closure of the previous venue due to the COVID-19 pandemic. The wedding and events team could not have been more accommodating. Jess was hugely supportive throughout the planning process, helpfully providing any information we required. Our pre meeting with Jolene the week before put our nerves at ease and gave us a run down of the plan of the day. The evening before the event the restaurant staff were amazing in supporting a family get together for 20+ people. The duty manager ( Unzel) was especially helpful, even moving tables around in cardinals court when we were undertaking some last minute preparation. On the day of, Jolene was a godsend. She had the full day running like clockwork. I can't express enough how thankful we were to have her as master of ceremonies. We booked the King James Suite for the evening before (technically for free as part of the bridal package, including a nice afternoon tea) and evening after the wedding. The room was huge and absolutely beautiful! The staff kindly brought breakfast up to my room the morning of. Overall it was an amazing day and I am so glad we married at Walworth Castle.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, We are all delighted that you had such an amazing wedding day. All the members of staff you have mentioned work so hard to ensure that weddings go smoothly and when we read reviews such as yours, it really means a lot to us. We are looking forward to welcoming you back for your anniversary stay, if not before! Kind regards Rachel Swain Director

"A Castle, Not Just a Hotel!"

5
FirstFatFerret, Toronto, Canada 23/12/2021

There are hotels one might be obliged to stay at by one's itinerary, and there are hotels one might choose because of a historic experience complemented by truly excellent staff. Walworth Castle is of the latter type and quite literally a world away from your regular chain hotel/motel. It is a perfect location for functions such as weddings, theme nights (murder mysteries and James Bond theme nights occured during our stay) or for a simple, romantic, get-away-from-it-all weekend. Before returning home to Canada, we have already booked our next stay at Walworth Castle for the spring of 2022 when we return to the UK for a family wedding......and we are already looking forward to our next visit to the Castle where the staff genuinely make their guests feel like they have arrived home.

"It was fine."

4
casrussell, Sunderland, United Kingdom 22/12/2021

The staff, the building and value for money allow this review to be four stars. We visited just before Christmas. And it was just fine. A pleasant stay. For what we paid it was value for money. Room was a four poster, a little tired, but fine. Lovely sweet touch with petals on the bed and a hand written card. Food was overall tasty. And the staff were lovely! Castle, it's history and the location was fab! A few recommendations would go to the hotel management: A beautiful historical restaurant for our evening meal, a lovely atmosphere spoilt by a tv showing Emmerdale and Coronation Street, subtitles on but also the sound!!! Hearing the opening and closing theme tunes whilst eating what was meant to a romantic meal, was amusing at first but also disappointing and did not suit the setting we were in, it cheapened the experience. The volume off and nice music in background would've been perfect. It does sound like a stupid complaint but really, such an easy thing to change that'd make a big difference (I did ask, nothing happened). Ironically the next morning, for breakfast which was served in the same amazing place, the tv was on again, this time gmtv, but there was also Christmas music coming from a speaker. Sitting directly under the tv, I asked for the tv to be off. Thankfully it was. It was lovely. Finally, we had booked a winter warmer deal. When we sat down for our evening meal we were presented with a winter warmer set menu- main and dessert. We had no idea of this menu and had been looking forward to a starter and main from the menu that is on the website, in our room and outside the hotel's front door. I asked three times if we had to have this menu. To be told yes. Finally I told the lovely young waitress that we were prepared to pay extra, did not want a dessert (or a winter warmer burger) and could this please happen. She came back to say that her manager had agreed this was ok. We were prepared to spend more money but we're initially not allowed. In other hotels we've stayed at it is common practice to give a set amount to be spent within a deal price. Give the set menu a certain price and if guests wish to go off menu they can. I was surprised that this wasn't used, at it gives the hotel more opportunity to make revenue. (I'd also add that the £9 glass of white wine served to me when we first arrived was not chilled and not a quality wine you expect for £9! Staff were lovely and I didn't want to upset by making an issue at that point. It was fine. ) Overall, a nice stay! Thank you to the staff and the Castle itself for making it so!

"Good value for money"

4
TheAldertons, York, United Kingdom 07/12/2021

Just fine for a short stay. Food menu seemed usual but we quite liked that and the food was excellent both in terms of quality and quantity. We knew that the hotel was situated in the countryside so location was not a problem for us.

"Outstanding value for money, amazing staff!"

5
rdslight, Ovington, United Kingdom 05/12/2021

We booked Walworth to get away for our 10th wedding anniversary. The deal included two meals a day and the value for money is quite something. The staff are incredible, even when not on the menu the Chef knocked up pancakes for the kids. Nothing was too much trouble. The building is stunning, some aspects of the interior are a little dated however that is a very minor quibble. The three star rating is a little misleading as from a guest perspective it's an easy four. Go on, book a ‘winter warmer' deal, you won't regret it!

"Fantastic Stay"

4
User 17/11/2021

When we arrived at our room which had an overpowering smell of bleach. We thought it might go within a short period but after considering we thought we should report it. The staff was outstanding. We were given an upgrade to the main castle and a fabulous room. They didn't question our reaction which we found to be a breath of fresh air, unlike the room. The food in the restaurant was extremely well cooked and delicious. Breakfast was equally good with great quality products. If back in the area we will certainly book again.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Gail, I am pleased that you enjoyed your recent stay with us, and we hope to welcome you back to our hotel again soon. Kind regards Rachel Swain Director

"Fantastic Anniversary weekend"

5
User 15/11/2021

Fabulous property, with staff that genuinely care about the guests - a rarity these days if corporate hotels. Staff left a card & rose petals on our bed for arrival for our anniversary weekend. Great location. Excellent food. Highly recommended.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you very much for your review. I am delighted that you enjoyed your recent stay with us. All Best Western hotels are independently owned and operated and my husband and I have owned the hotel for 21 years and we really appreciate it when guests let us know how much they have enjoyed their stay with us, so thank you. We look forward to welcoming you back again soon. Kind regards Rachel Swain Director

"living out a dream"

5
debbyian, Kingston-upon-Hull, United Kingdom 14/11/2021

i have always wanted to live like a princess in a castle so my hubby surprised me with a night here and what can i say because i have mobility problems we requested a ground floor room which they gave us. The room had everything we needed and was very clean. We booked a table in the restaurant for the 4 of us , the food was wonderful i couldn't fault it. THe staff were very friendly and helpful. And breakfast was just as good

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Debby, Thank you so much for your recent review. I am delighted that you enjoyed your stay with us and found all the staff to be accommodating to your needs. We really do appreciate your comments. Kind regards Rachel Swain Director

"Unlikely to return unfortunately"

2
Graham H, Chesterfield, United Kingdom 13/11/2021

Reception and building fine but beyond that very average. Dated room. 80s decor. Impossible to turn off the radiator due to exposed pipe, therefore poor quality sleep. Bathroom freezing and mirror impractical. Breakfast very poor. Was served a sausage that was chewy. Obviously reheated from the previous day and very badly microwaved. And one mushroom. Yes, one.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Graham, I am sorry you were disappointed during your recent stay with us. Due to the age of the building, we do have quite a few rooms with exposed pipework. The old iron pipes run around some of the rooms and are seen by most of our guests as a feature than a distraction. Regarding breakfast, all our breakfast items are freshly cooked each morning, and the mushroom you are referring to is a large flat cap mushroom and is usually ample. However if you wanted another couple, it really wouldn't have been a problem and out staff would have been more than happy to serve you any additional items you wanted. If you would have just let us know at the time, it would have been no issue at all. Kind regards Rachel Swain Director

"Winter warmer deal"

5
avrilpearson, Sunderland, United Kingdom 09/11/2021

Winter warm deal fabulous value for money food was fabulous , staff was lovely castle was great and good to read the history on it , definitely come back on another deal well worth it , would love to do a murder mystery night , with a night stay over

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Avril, I am so pleased you enjoyed the winter warmer deal we were offering. I will pass your feedback to all concerned and we hope to see you again soon. Kind regards Rachel Swain Director

"Another Excellent Stay"

5
User 04/11/2021

Just returned from our 4th 2 night stay in last 6 months. Place full of character. Excellent proper steak pie, not a stew and crust as served at other places. Staff are welcoming and friendly. Already booked another stay for December

"Exterior looks offer much but interior a let down. "

3
443alanp, Alford, United Kingdom 31/10/2021

Offers so much from the outside but letdown inside. We stayed here around 10 years ago and had memories of it being nice but room was a real letdown this time. Depressing dowdy and gloomy. Sort of room you don't want to stay in unless it's to sleep. Smelt of frying as above the kitchen and fans were audible over the TV. Luckily switch off overnight but on again for breakfast service. No pictures or wall mirror. Exposed Ariel cable tacked to wall. Dingy bed side lights or full on ceiling light, no standard lamp etc More like a premier Inn or dormitory. Very clean and neat though and although bathroom layout was odd it was clean and good shower. Restaurant was more pub grub so don't expect fine dining but food was nice and service friendly and efficient. Nice ambiance in the restaurant. Living flame gas fire in the bar just tacky. Why not a real log one. It's a castle for goodness sake!

"mid week break"

5
Lynne J, Durham, United Kingdom 30/10/2021

Walworth Castle is a beautiful hotel, set in great surroundings, loads of history very atmospheric, the staff are great and couldn't do enough to help us enjoy our stay. The food was and fantastic very tasty and presented well

"Winter Warm Deal"

4
shaunwesty, Leeming Bar, United Kingdom 30/10/2021

Had a one night stay on the winter warm package. Was fantastic value for money. Upgraded to the better room which had a four poster bed and nicely furnished. Deal included a 2 course meal and breakfast. Service in the bar/bistro was flat with some confusion around the package we were on. If we hadn't have made them aware we were on the winter warm package we could have ended up ordering from the full price menu as this is what was laid out on the table. Food from the set menu was ok and breakfast the following morning filled a hole. Would definitely consider staying again.

"Disappointing"

2
User 26/10/2021

Made a booking from the Walworth Castle Website, which does not mention it is part of the Best Western chain, nor that it has a 3 start rating. That website sets a very different expectation to the experience. Booked Dinner, Bed and Breakfast, about £320, so reassuringly expensive for a single night with the plan being to propose to my partner. We arrived and were ignored by the receptionist who was on a call then took another call. Couldn't check in until 3pm, but weren't offered to check if our room was ready - the Bridal Suite. There was a wedding in full swing so couldn't get to the bar for a drink and no seating area available. Got into our room and found it very underwhelming. Decor tired and tatty. Mattress didn't fit the bed, it was too short, so the pillows disappeared between the headboard and the mattress. No shower in the bathroom. Drinks from the bar not well served, had to ask for ice in the G&T and no lemon or lime. Dinner likewise sub standard, starters, 1 x Lamb and 1 x Halloumi were like something from Iceland and heated up. Rump steak to grisslty and tasteless, although it was cooked well. After dinner Brandy served in a tall glass, and when asked for a Brandy glass were told that they didn't have any. Nowhere to sit and have a drink after dinner, so had to return to our room. Needless to say, didn't make a proposal there.............. Breakfast was great I was guilty of not complaining throughout the stay, as I felt that could only make our experience worse and could do nothing to rectify If you are after a 3 star experience near Darlington, and can get a deal for £50, then maybe this is the place for you P.S> The duty manager was a star and did everything she could, including sending us away with 2 small bottles of Prosecco and flutes for a plan B proposal at a local waterfall

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Gavin Bell, After spending time speaking to you today about your stay with us almost a month ago it is disappointing that you still decided to go onto Tripadvisor to air your concerns. When you initially enquired, I informed you that we had a wedding taking place at the hotel, however you still decided to go ahead with the booking. I am sorry that you had to wait a minute or so whist our receptionist finished a call, and you are correct that check in isn't until 3pm. I explained to you that all our food is locally sourced and nothing was mentioned at the time, otherwise we would have certainly offered you something else which may have been more to your liking. Although we are rated as 3 star, our customers tend to look at the review scores online which are based on genuine feedback from customers. I am pleased that the breakfast was great and our Duty Manager did everything she could to help with your proposal, but had you have mentioned something during your stay we would have been given the opportunity to address your concerns. PS I hope she said yes! Kind regards Rachel Swain Director

"Wedding"

5
User 25/10/2021

Amazing stay , fantastic staff who couldn't do enough for you .Helped make my daughters wedding an amazing day.The food was all fresh and pipping hot .A first class wedding value that doesn't cost the earth

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your comments. We are delighted that your daughter and son in law had such an amazing wedding! I will pass your comments onto everyone who made the day so special. Kind regards Rachel Swain Director

"Brilliant Castle"

5
sunderlandfamily2016, Sunderland, United Kingdom 23/10/2021

Brilliant stay in Walworth Castle, lots of history and haunted too. Staff were fantastic, especially Jolene who gave me a personal tour of the dungeon and told me the history and the ghost story. Jamie the barman was great and Jess on reception too. Massive room in the Walworth Suite in the oldest tower part of the castle where the ghost roams, which freaked my wife out a bit, but I loved it. Suits of armour, coats of arms and great to stay in a castle for the first time. Good food and Guinness too. A fantastic night away.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am delighted that you enjoyed your stay with us, and you managed to get a tour down the dungeon! I will pass your comments onto Jolene, Jamie, Jess and all the staff who made your stay so memorable, Kind regards Rachel Swain Director

"Must Visit"

5
larkmans22, Sunderland, United Kingdom 20/10/2021

we had 3 nights here absolutely loved it . breakfast you help yourself to cereal and toast and the waitresses take you orders for cooked foods all delicious. evening meals were also very good. room clean slightly dated but very comfortable. we stayed in Walworth Suite it was massive but lovely. the staff are outstanding all very friendly and helpful. we will visit again

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for posting such a lovely review. Thank you in particular for mentioning the staff who always try and go above and beyond to ensure our customers have a great time. Kind regards Rachel Swain Director

"Best night"

5
User 14/10/2021

We had an amazing night and the receptionist Vicki made our stay Bloody marvellous! What a wonderful day/night and Vicki made my stay fabulous! Friendly, fabulous and canny! Great venue, good food! And we had a wonderful drag act provided by tiny Middlesbrough! Great night xxx

"Wedding anniversary"

5
_hazel_wilkinson, Wallsend, United Kingdom 13/10/2021

Very nice hotel, a car is needed as the location is very remote. Clean and comfortable and very nice food. The staff are very friendly and helpful . The grounds are nice with outdoor seating if rthe weather is nice.

"Charming rural venue with character Excellent food spacious room. Lovely friendly helpful staff"

5
User 13/10/2021

Stayed here as part of a group tour. Room was large and charming. A lift would be nice but not possible in such an old building. Staff were happy to take suitcases upstairs. Food was excellent with plenty of choice and well served

"Lovely hotel, stunning outside but room in need of of tlc"

4
User 28/09/2021

Gorgeous hotel. Huge sign at entrance about being respectful to staff and miserable receptionist were a bit off putting on arrival. Unique room but in need of tlc. Not quite bridal suite material especially given the cost of the room. Needs a face lift. Lovely breakfast. Gorgeous grounds. Staff on check out lovely Would stay again if price was right or rooms had been updated as building itself is beautiful and in a lovely location.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi 41bwr, Thank you for your recent review. It is unfortunate that we have had to resort to putting a sign in reception, it isn't something we really wanted to do, but have had to resort to this measure as members of our staff are working so hard and some of them have been threatened and abused by customers. This is something we will not tolerate, and we were hoping that a gentle reminder at the entrance would go some way towards reminding customers that poor treatment of our staff is not acceptable. I am pleased that you enjoyed the breakfast and grounds and found the staff to be lovely. I sincerely hope that you will come and stay with us again in the future. Kind regards Rachel Swain Director

"Wonderful wedding but room wasn't great"

3
User 27/09/2021

Room we had booked for 2 nights was tiny! No wardrobe to hang my bridesmaid dress and a smell whenever the toilet was flushed. Cobwebs thick with dust hanging from ceiling and curtains which spoilt what was an amazing wedding with good service and food. Wouldn't want to stay in those rooms again unfortunately.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Kimbo87, I am sorry that you found the room to be dusty. I will certainly take your comments back to our team. I sincerely hope you would stay with us again, as I am confident that they points you have raised are a one off. We hope to welcome you back again soon. Kind regards Rachel Swain Director

"Winter warmer"

5
User 26/09/2021

We staid here for the winter warmer deal which is outstanding for the price we paid, we had a lovely room, breakfast, 2 course meal and a cocktail at a bargain price. Hotel is so peiceful and tranquil

"Staff who go above and beyond to ensure your visit is remembered "

5
O8185IYdavidt, Darlington, United Kingdom 21/09/2021

I'm not usually one to write reviews but in this case I felt I had to as had a lovely afternoon here with my partner and her mum. The castle is in a lovely setting on the outskirts of Darlington and is a great place for photo opportunities as it really is a beautiful place with lots of character. We visited for afternoon tea, (which was delicious), but what has prompted me to write this review is the staff who work at the castle. They are an absolute credit to the hotel and a particular mention must go to the lady, (unfortunately I didn't get her name!), who served us afternoon tea and also gave us a tour of the dungeon and a number of other rooms in the castle. Both myself and my partner came away with a promise to stay for the night in the near future and this was solely down to the service received from the outstanding staff.

"Wonderful in every way."

5
bazil61, Wirral, United Kingdom 21/09/2021

This place is absolutely beautiful. Our room, the Hansards suite is just superb. Wonderfully appointed and super clean. The food is excellent and really plentiful, we couldn't finish it. The staff are so nice and while some of them are obviously new and training they did a great job and we all have to start somewhere. Please don't listen to the negative comments. We were very nearly put off by them and we are so glad that we weren't. In all this is a lovely castle hotel, in a lovely setting with beautiful rooms and friendly staff. We will definitely be back, no doubt whatsoever. One of the nicest planes we've stayed.

"Could be better - nearly two stars if not for the staff"

3
Barry H, Bournemouth, United Kingdom 15/09/2021

Firstly I would say that initial impressions are very favourable. Nice, imposing castle style building with gardens. Reception desk was also polite and jolly as we were checked in. However, upon reaching our room on the west wing we were very disappointed. Tiny room, very tired and in need of attention in the bathroom. It also proved to have little sound insulation as we found out when our neighbours arrived next door. Much too expensive for £170 per night. Dinner was reasonably good. We shared 6 tapas dishes and enjoyed them. Breakfast was simple; the cooked food fine. Both dinner and breakfast were well served by the staff. I suspect as a wedding venue there is a captive audience for rooms here. If you are just passing and looking for overnight accommodation I would be tempted to drive by next time and get a better room elsewhere for significantly less money.

"Wedding"

5
lisacorfield, Middlesbrough, United Kingdom 12/09/2021

Me and my husband got married here on Saturday 4th September 2021. The whole day was perfect and we highly recommend Walworth castle. The staff are amazing, gorgeous food and amazing grounds. Jess the events manager was absolutely brilliant helping us plan our wedding and nothing was a trouble. We will definitely be back. Thank you!

"Such a huge disappointment"

1
User 11/09/2021

What a beautiful castle but the rooms were such a huge disappointment The bed was so old we didn't sleep at all during our stay,rooms were so hot,amenities were not working properly or not at all Such a huge disappointment and unfortunately we won't return

"Walworth Castle Hotel"

4
User 10/09/2021

Thoroughly enjoyed our two night stay. The hotel staff are doing a great job during hard times. Our room was a little small but comfortable. Great ambiance that reflects the age of the building. The Castle breakfast really does set you up for the day.

"Lovely place, lovely staff"

4
Lovesdales, York, United Kingdom 09/09/2021

We received an unrequested upgrade on arrival to a fabulous suite. The staff were friendly and helpful despite a number being very new in post and still in training. Credit especially to Melissa (hope I've got the name right!) who gave us an enthusiastic personal tour of the dungeon after breakfast! Nice to see staff who are happy. The grounds were super and the food good. Would have liked some wifi availability, even if only in one of the communal rooms. In these covid times we would have liked a bit more encouragement for guests to wear masks when moving around and the shield at Reception to stay up to make the point.

"Helpful staff. Room in annexe v noisy and a bit 'worn'. Good bathroom. Good breakfast"

3
John M, Keswick, United Kingdom 30/08/2021

Lovely setting. Impressive grounds. We had upper room in annexe. Bathroom well appointed and v good shower. Bedroom rather 'tired', but comfortable beds. Main problem was very thin walls and very noisy self closing room fire doors, such that room seemed to shudder if anyone nearby used their door.It felt as if we were in the next door guest room and unfortunately their noise: group speaker phone calls, conversations and Tv until 1am made for poor sleep quality. I suspect the annexe was built when sound insulation was not prioritised, but perhaps main building bedrooms are better.

"Unsatisfactory visit"

1
User 22/08/2021

Staying at the Walworth Hotel darlington. I have to say it has been a somewhat poor and tacky overnight stay here. Booked the suite in the turret, and it's so basic and of a very poor standard, 1. Cobwebs 2. Tv doesn't work 3. Bent nail stuck out of the architrave 4. Main door lock, doesn't fit into frame 5. Very basic room furniture 6. Four poster bed looks like , b&q seconds. For dinner I had the Beef and ale pie at approximately £17 Dried Beef Carrots and courgettes, dried out and unseasoned, Gravy was reasonably good Overall I think the kitchen staff didn't really care. I did find a positive, the young members of the staff always had a smile. To conclude, certainly not worth another visit , asking way to much money for its low standards.

"Enjoyable stay"

5
User 16/08/2021

Excellent stay at hotel would recommend it highly, friendly staff warm welcome, surrounding area is stunning, history of the castle is a interesting read, the room was spacious and very quiet from others

"Well below expectations"

1
354DavidW354, Helensburgh, United Kingdom 16/08/2021

Looking for a classy hotel for one night, finding a review on TA that said this hotel could easily be 5*. I don't think so. Room was small and musty which for £170 was unacceptable.(I understand that rooms are being refurbished, but we were unlucky) The staff are all welcoming and helpful, but let down by the product.

"Great stay"

4
Lucy E, Steeple Claydon, United Kingdom 15/08/2021

From the minute we walked through the door we experienced great customer service, fantastic food, relaxing and luxurious accommodation and will definitely be going back! The food portions were sizeable and great choice of options all cooked to a high standard. The staff were superb and attentive to our needs. We had a slight issue with our room and it was sorted efficiently within 20 minutes of the call being put in.

"Disappointed"

3
User 15/08/2021

The main problem for the hotel is arriving at the gates you think it's going to be great. 12th century in part with many later aditions,it looks like a top class country hotel. Our visit was for 1 night - drop our bags return late and leave so we'd booked cheap rooms. Upon entering rooms 1 and 2 of the west wing we were hit by that awful smell of damp,it really gets up your nose and if asthmatic like my wife is an issue,knowing they're full and bearing in mind the length of our stay we decided to just not make a fuss. Television coverage for the whole area has been affected by an outage but tv in room 1 was dead anyway. Breakfast disappointing,even budget hotels can offer some sort of continental style offering,here sadly it was the full english or little else.Basic coffee and tea no espresso.Budget ingredients throughout,wife had to change seat as was sitting on cereal from previous day. Why the generous 3 stars? Its rated 3 star....tragic really for a place that could do so much more but staff were all polite and friendly,surroundings are nice,spotlessly clean bedrooms they just appear to be grossly underfunded.

"Just fantastic!"

5
User 03/08/2021

Visited Walworth for the first time ever and it has to be said, what a nice place in a lovely location, delicious food and great service too, nothing was too much trouble. Had a 2 course evening meal, I chose the steak and ale pie with fresh veg and chips and gravy, followed by an equally delicious Turkish delight with chocolate shavings and ice cream. Total bill was about £27 ,including a couple of soft drinks, fantastic value for the quality and general overall experience. Will definitely be back next time I'm in the area.

"Beautiful hotel and great staff"

4
Rosesprite M, Fife, United Kingdom 03/08/2021

Wonderful hotel, very helpful friendly staff but the castle is not very disabled friendly. Needed a lot of help getting to the restaurant and my room on a mobility scooter. A simple ramp in the lounge would sort this out. The staff were wonderful though and served my meals in the lounge. With the ramp it would have been 5 stars all the way.

"Could easily be upgraded to a 5 * hotel"

3
john28London, London, United Kingdom 02/08/2021

The best thing about this hotel is the friendliness of the staff. Then the exterior and setting itself. But Best Western need to spend some money on it. The decor is dismal and tired. The sitting room has a huge tax dominating it and all joy dies within you as you enter. Not a place to relax in. The cooked breakfast was generous and excellent. Very slow service one morning when they seemed short staffed. No ice to the room as they positively only want you to drink in their bar. No wifi and it seemed no urgency to fix it. This truly historic building needs some love.

"Beautiful Castle"

5
User 27/07/2021

Walworth Castle is the place to stay, staff are so friendly and can't do enough for you . Beautiful grounds and the castle itself is stunning. Breakfast is lovely and lots of choice too. I wouldn't stay anywhere else

"Afternoon Tea"

5
User 26/07/2021

From the initial enquiry to the event itself the staff were very friendly , kind , attentive and professional. Nothing was too much for them. We hired the ballroom for Afternoon Tea for 20 of us. It was delicious with plenty of choice and as much tea/coffee we could drink. We has a very enjoyable afternoon.

"Birthday Treat"

5
harleydoha, Doha, Qatar 23/07/2021

Went here to celebrate a 50th anniversary. We had five rooms for all the family. Only bad point was the size of the double room in the West Wing. The staff are extremely friendly and professional. The evening meals was excellent and at a reasonable price.

"Very welcoming, and a great place to relax"

5
andyjoneszz, Durham, United Kingdom 22/07/2021

From the lady who checked us in (and sorted out the fact that booking.com had charged for breakfast but not booked it with the hotel), to the bar/table/domestic staff, the welcome was delightful, and really made the stay. We'd only taken one of the least expensive double rooms, so as expected not in a 12th century bit, but it was comfortable and had a pleasant outlook over greenery. Breakfast was good, and served in a Jacobean dining room; and the grounds have a variety of places to sit and relax in, or eat in, or admire the castle from, or take in the views down to the Tees and out over the country beyond. An excellent spot for a night away. :-)

"A real gem"

5
Neil W, Chipping Norton, United Kingdom 20/07/2021

For a holiday where you can explore the north east and North Yorkshire, this is a fantastic place to stay. It's a castle! The staff are like family after a couple of days. The good type of family, that is! and as for value for money, this is pretty much unbeatable.

"A-MAZE-ING"

5
User 20/07/2021

From booking to eating to sleeping - every need was catered for and nothing was too much trouble. We stayed in room 19 - the four poster suite and we didn't want to leave! Building was beautiful and grounds stunning. Cannot wait to return.

"Lovely place but a bit expensive"

3
User 17/07/2021

Overall the place is lovely. However the room was very small there was mould growing in the shower didn't look like it had a good clean. The room was very over priced. Staff were lovely however there was nothing to really drink at breakfast.

"Perfect Stay"

5
User 30/06/2021

Lovely four poster suite, immaculately clean with lovely extra touches such as rose petals on the bed and a birthday card for my partner. Staff were amazing, nothing too much bother and Sandy did an incredible tour of the dungeons which my partner loved. Food was delicious and substantial and overall we had the most perfect stay.

"Holiday start"

5
User 27/06/2021

Excellent hotel, we just stayed the one night at the start of our 9 day holiday. The food and service were excellent. Loved the character of the hotel. We stayed in the castle part in a 4 poster bed which was a superb experience and definitely recommended. A real find, and definitely planning to visit again.

"A good hotel which could be great"

4
MandyT, Swadlincote, United Kingdom 25/06/2021

A great hotel with fantastic staff. The rooms are very clean. Was disappointed with the menus in the restaurant. Food is a reasonable quality and it is alright if you like spicy(ish) food and chips. Thank you to Susan on reception and Megan (lounge & restaurant) who made the stay special

"Half term break"

4
Morni19, Doncaster, United Kingdom 17/06/2021

This is a lovely hotel to stay in. The rooms are spacious and elegantly designed. We stayed in a spa bath suite. The only downside was that the bath kept coming on every 15 mins on its own. The bath fittings are outdated and there was no hand shower. This is a must in most hotels. Breakfast was lovely and bed were comfy. Would love to return if the bath fittings are updated It's a very welcoming place and we had a relaxing trip

"Lovely Stay!"

4
ThatGirlWhoReviews, Northampton, United Kingdom 14/06/2021

Lovely hotel in the middle of absolute nowhere. Booked for my partners 24th birthday. We had a great time. We were in room 28, a beautiful room within the main castle with a four poster bed. The bathroom consisted of a double shower and toiletries were provided (as were tea and coffee facilities in the bedroom). The breakfast was okay. It was nothing out the way special, a little bit on the sparse side, but it was adequate. I would've liked a few more options like pancakes or eggs benedict or something. One thing I wasn't a fan of though was the lack of wi fi signal in the bedroom. In the main restaurant, the wi fi worked amazingly. But in the castle itself, it was barely existent, I was constantly battling with it to get the wi fi to work; let alone get any 3G. Hence the reason I knocked a star off. I mean it's not the be all and end all, but when you're paying a fair whack for a room you expect everything to be top notch. Overall though, I would 100% recommend this hotel to anyone who wants a special and unique stay. It was great.

"Another enjoyable stay at the Castle"

5
User 11/06/2021

This is the fourth time we've stayed here and are already looking forward to going back. The staff are always friendly and helpful, the Castle and gardens are lovely and we enjoyed a very tasty well cooked breakfast.

"Stayed 08 June 2021"

5
User 09/06/2021

My wife and I stayed here overnight. We enjoyed an evening meal which was very good ( steak ). We had the full English breakfast with all of the items piping hot. The room in the castle was clean and the grounds are nice for a stroll. The staff are very friendly. As the hotel was quiet we had a tour of the dungeon. Many thanks to Sandie in the dining hall and Susan on reception. We will definitely stay again and recommend this hotel.

"Beautiful Hotel - Poor Service post COVID however"

2
Marie W, Sheffield, England, United Kingdom 08/06/2021

Rooms and hotel is good and clean - functional. Be aware though that breakfast can take up to two hours. The staff are lovely and professional but not very organised. Waiting for 2 hours to get breakfast is a bit poor when you have a 300 mile journey - I would recommend the hotel team let guests know the expected wait time.

"Walworth Castle Wedding"

5
scottl602, Durham, United Kingdom 04/06/2021

Myself and my wife married at Walworth Castle on 29.05.21. We simply cannot fault the staff or venue in everything they did for us before, during and after the wedding. Big thank you to Jess who helped plan our wedding and was always available for help and advice. Nothing was too big or small of an ask and we couldn't have made it to the day without you Jess. Unsal was our master of ceremonies who helped the day be everything we imagined and more. His energy and charm helped add the extra touch to the first class service we received on the day. All of our guests have commented on this, so massive thank you for that. The food we were served on the day was absolutely amazing and we cannot thank the chef enough...make sure that scotch egg ends up back on the menu haha! To any couples looking for a wedding venue, you'd be lucky to have the castle as a backdrop along with an amazing team of staff who will look after you from the second you walk through the door to view the venue! Thanks again to everyone at Walworth - Mr & Mrs Lowes

"Walworth castle"

5
User 04/06/2021

I spent two days here with my husband and really enjoyed it! The castle looks amazing and the views and surrounding countryside made it feel so cozy and picturesque. Every staff me member was very friendly and polite and it was in diving distance of lost of attractions so didn't feel bored. The food was very tasty would definitely recommend the restaurant although the drinks are quite pricey but that's to be expected in the setting. Thank you for a lovely stay Walworth Castle!

"Beautiful Hotel"

5
User 03/06/2021

I visited this hotel today and have to say, right from pulling into the drive, I was impressed. The most stunning looking historic building, with beautiful, well kept grounds. After having a tour of the ground floor, the building is sympathetically decorated, with a stylish restaurant. The cardinals court looked like an amazing venue for a wedding. The hotel was clean throughout and very welcoming. I ordered drinks for outdoors and it was a pleasant tranquil place to enjoy my glass of wine. I would like to mentioned both Unsal and Sandy who delivered friendly and excellent customer service, nothing was too much trouble. I will most definitely return

"Wal worth castle"

4
gaynor2021, Liverpool, United Kingdom 31/05/2021

The castle is a gorgeous building restraunt food is amazing little over priced but good quality food bed comfortable bath far to small and room to small nowhere to hang clothes once you had shower room was full of condensation

"First stay following covid lockdown"

3
anncowperthwaite, Hexham, United Kingdom 23/05/2021

Arrived at 1 pm on Saturday 22nd May receptionist on duty pleasant We were given room 14 in the west wing nice and clean overlooking back of castle Went for a walk in the grounds looking for Falconry centre as mentioned in the guest book it's been closed for over a year We sat in the lounge for the afternoon. service was quite slow but could be down to new staff following reopening on Monday gone Had booked table for dinner in the 1189 bar and kitchen Food was good. We had steak which was cooked well at £18. 95 we found it to be a reasonable price. Drinks however are quite pricey a glass of prosseco was £8.95 a bottle £30.00 Gin served with no ice and lemon However this could be down to just opening again Breakfast food was good plenty choice but again had to ask for cups plates sugar most of the staff were young and obviously inexperienced. I would hope the hotel will put this right after all with food and drink bill plus stay costs most people will be spending a fair amount of money

"Doing their best after lockdown"

4
Phil W, Stoke-on-Trent, United Kingdom 22/05/2021

Had a nice family meal here tonight. The staff were very good but the food was not what we would have expected for the price! No background music made it a pretty quiet do until we put our own on via a phone

"Mid week break"

4
Heathol, Northallerton, United Kingdom 21/05/2021

Beautiful place wonderful food only down side is the room 21 we stayed in was very noise with the fans from the kitchen and you got a smell of food in the bathroom Room clean lovely to walk around hotel with local pictures and interesting snippets of previous Kings that have lived and visited the castle beautiful views over Durham country side

"holiday at walworth castle"

5
User 12/01/2021

it was a really fun experience for me and my family and we would love to go there again. the staff are amazing at helping people with there enquiries and the rooms were big enough so yeah there was enough heat.

"Very friendly hotel"

5
GrahamM248, Warrington, United Kingdom 28/12/2020

Having spent several overnights here throughout 2020, even under the strict restrictions that we have found ourselves in, I have always been greeted with a happy smiling face, helpful, friendly and courteous. The restaurant has not been open of late but it always offers good food when it is. Hopefully 2021 will be different and things return to some sort of normality

"Co-vid Santa visit"

5
Robwin85, Spennymoor, United Kingdom 19/12/2020

Many thanks to all the staff who put on a magnificent show for the kids to be able to see Santa. Extremely well organised in such hard times. Can't wait to come and spend a couple of nights with you sometime in the future.

"No thank you"

1
User 29/11/2020

Not enough heat in the bedroom, quilt on the single bed not big enough to cover your body. Paid extra to have breakfast but got nothing. You advertise the restaurant is shut but why be asked to pay for breakfast when there is non. Other hotels offering grab & go bags

"Fabulous experience "

5
RichardL232, Bishop Auckland, United Kingdom 04/11/2020

My wife and I booked a one night stay at Walworth Castle as a little treat for missing other holiday getaways due to Covid 19. Checking in was very well organised and efficient. Big shout out for Bethany and Susan on the reception who were fantastic and informative about the facilities and the Castle history. Nothing was too much trouble. We loved the Castle period decorations, especially the suit of armour in the reception and the kings throne on the stairs. We stayed in room 17 (the haunted room) which included a four poster bed and a lovely newly fitted bathroom. We didn't book an evening meal on our stay, but we ate breakfast and it was hot and delicious. We will definitely come back again when the Covid 19 restrictions have been relaxed. Anybody thinking of having a special celebration or a night away wont be disappointed.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Richard, Thank you so much for your recent review. We appreciate the comments you have made and I hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Lovely first visit"

5
User 01/11/2020

Booked last minute yesterday, felt very welcome on check in. Lovely little place, perfect for a nice relaxing break Evening meal was delicious, breakfast was very nice Room was in the annex, clean and fresh

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Emma, Thank you so much for your comments. I am pleased that you enjoyed your stay with us and I hope to welcome you back to the castle again soon. Kind regards Rachel Swain Director

"Amazing friendly and attentive staff"

5
610n49, Bingley, United Kingdom 31/10/2020

Stayed here Thursday evening. What a wonderful stay we had. On arrival the reception staff were friendly and helpful. During our stay we had coffee in the lounge, drinks before dinner and dinner in the restaurant, plus breakfast. All the staff who looked after us were amazing, so friendly and helpful. I only caught one staff members name, Holly, who was fantastic. As were all the staff. Thank you.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your review. Your comments are very much appreciated. Kind regards Rachel Swain Director

"Ok stay"

3
User 18/10/2020

We came to walworth castle for our 12th wedding anniversary stay we booked the vip castle stay advertised on Facebook I was expecting a little bit more of the room with it been advertised castle room where else would a king or queen stay. shabby dingy room I think anyway no furniture matched bed was like sleeping on a stone slab I still have stiff neck and shoulder and it's a week later! Ive slept in better beds on the side of a motorway in a travel lodge when been travelling down the country The chocolates and rose petals processo was a nice touch but I was a bit gutted with everything else The receptionist when we arrived at hotel was lovely very friendly and made welcome explained all the regulations due to COVID etc We had meal in bar on evening the food was gorgeous loved the garlic mushroom starter but there was a couple of issues in the bar also like u can't go to bar to order drinks because of COVID rules but you have no drinks menu to know what drinks are actually served at the bar and cost and 2 young girls serving the full restaurant I was finished a drink for nearly a hour before I got another.also with the castle being cashless I asked at end of night for the bill and all I got told was we have your room number we have charged it to there and when I said no I'd like a receipt it was like I'd asked for gold for all I know I could have had any ones drinks or meals added to my bill Also got told the charges to room would come out at check out but were taking before 8am on the morning so if there was any queries I'd have to claim money back not a very good service really The breakfast in the morning was pretty average for hotel breakfast we left hotel around 9am as if had enough was in agony with shoulder from awful night sleep and just wanted to go home

"Overnight stay - Birthday treat"

5
Janice S, Durham, United Kingdom 17/10/2020

Stayed overnight for a treat, it was wonderful. We had room 35, I would highly recommend it. The room/apartment was immaculate (as was the rest of the hotel). Bed and pillows were so comfy and it was so peaceful. Booked evening meal and breakfast in advance. Food was superb. Staff were all very helpful. Thank you, a birthday to remember!

"Lovely castle"

5
User 11/10/2020

My husband and I have just had a romantic night away at Walworth castle. It was absolutely first class. The staff were all very friendly and helpful especially Alison. The hotel is beautiful, we had a room with four poster bed, prosecco and chocolates it was lovely. We had a meal in the restaurant which was delicious and also breakfast the next morning. I definitely recommend people to visit and we will definitely be going back.

"lovely little castle"

5
SouthshieldsSean, South shields 05/10/2020

Just returned from a two night break at Walworth castle ,and what a great break it was . On arrival we were greeted with smiles, and we had the things we needed to know explained to us for a safe stay . The staff here are exceptional, and nothing was a problem for them .The food here is lovely and reasonably priced , we had the beef dinner and the castle burger , on Saturday night which was top notch and the strawberry cheesecake which was delicious . We had room 16, the Jenison suite which was huge , with a spa bath ,but no shower , which didn't bother us and the bedroom in the turret with lovely views over the fields . We didn't know this lovely little castle existed ,until now , but we will definitely return in the future. Once again a big thank you to the very hard working friendly staff :)

"Unextraordinary stay in a historic castle"

3
Rosalitia, North Shields, United Kingdom 04/10/2020

We booked an overnight stay to celebrate my birthday. Check-in went smoothly. We were staying in room 26, the Victoria Room. Upon first entering the room, we both immediately noticed a smell, like stale tobacco smoke. It was a bit like the smell you might get in an old pub. We immediately spoke with Alison on reception who told us that unfortunately that night was 'a full house' so there was nothing she could do. She asked if we would like an air freshener to make the room smell better, we declined as we thought that would make the situation worse. She didn't listen and about 10 mins later an air freshener was brought up to the room anyway. We opened the windows to air the room and that seemed to help the situation. Spraying the carpet, curtains and upholstery in there with some Febreze to lift the smell of staleness might be something staff would consider to make a better first impression of this particular room. Our room had a bottle of prosecco waiting for us, sitting in a cooler which once contained ice but had melted a while ago. There were some frayed silk rose petals on the bed and a small box of milk tray chocolates on the dresser. A brown cardboard bag was left next to the kettle which contained sachets of coffee, sugar, UHT milk, three small bottles of shampoo, conditioner and shower gel. We ate in the restaurant that evening and I was pleasantly surprised that the kitchen was able to prepare a vegan meal for me. I had the artichoke starter (without parmesan cheese) followed by the most delicious veggie burger I have eaten in a long time. The burger was crispy on the outside and halloumi had been replaced with a side of houmous. The four poster bed was a highlight. Comfortable with clean linen, however a ridiculous amount dust had built up on top of the posts. I've added a photo to this review as I would have expected during Covid-19 times that cleaning would have been stepped up a notch, sadly that did not appear to be the case. The chandelier in the room also had visible cobwebs on it. Breakfast the next morning was served in the restaurant which was a pleasant space. I asked if the vegetarian option could be made vegan and staff were happy to help. Vegan breakfast was disappointing. It consisted of 1 meat free sausage, 1 hash-brown and a small amount of beans. It would have been nice, for example, to have replaced the egg with a second meat free sausage. Before we left we were allowed to explore the dungeon at 10am. It was interesting to explore under the castle. Don't believe that this is an actual dungeon though, more like a wine cellar or pantry. It was nice for a one night as a one off treat, but lacked the wow factor that usually comes with hotels in this price range.

"Two night stay."

4
IanT583, Newcastle upon Tyne, United Kingdom 30/09/2020

Rooms are very spacious & well kept. Staff will do whatever they can to help. Never been served so promptly as in the Restaurant here. Food is excellent. Gardens & surrounding area are lovely. If you want a quiet place to stay which is central to other places to visit then this is it. (Raby Castle / Deer Park & Barnard Castle within easy reach.)

"Faded chain hotel"

3
onlooker1, Cambridge, United Kingdom 27/09/2020

The Walworth Castle is an ancient building, remodelled in Victorian times and with the addition of a later wing, which is where we had two rooms. All staff were charming at all times, but Covid restrictions are creating poor value. Our rooms were dull and one (ours) had a bathroom that was not terribly clean with fittings in need of renewal. The hotel is a three star and these rooms are no better than a premier Inn. Covid restrictions meant no bed making or bin emptying or bathroom cleaning and we were there for three nights, so not really a hotel experience at all. The restaurant is not a particularly appealing room , breakfast has to be ordered from a limited menu as no buffet. All condiments are in plastic packets. The evening menu had only one vegetarian menu, and nothing particularly fresh or appealing. The roast was pork or turkey, surprising in an area with more sheep than you could wave a shepherds crook at in a lifetime. And a starter of ‘fresh asparagus' in late September raises eyebrows. The hotel has efficient and friendly staff and the building could be great but there is little to recommend the rooms or the food. Nothing awful but all deeply average, especially for the price. It served a purpose as we were dropping a child at Durham and wanted to spend a few days exploring the area.

"Wonderful hidden gem"

5
Sarah F, Manchester, United Kingdom 19/09/2020

This was our first time at Walworth Castle, we booked for one night but on arrival was so impressed with the venue we tagged another night onto our stay. The castle has a wonderful authentic feel with modern bathrooms, our room had a four poster bed with steps to get up! The breakfast was good, the restaurant good. The staff were warm and welcoming and nothing was too mush bother, true service with a smile

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Sarah, Thank you for giving us a five star review! I am so pleased you enjoyed your stay with us and we look forward to welcoming you back again when you are next in the Darlington area. Kind regards Rachel Swain Director

"September 3day visit"

5
WendyRichardson, Spalding, United Kingdom 18/09/2020

An excellent hotel and for us also the location. We found the staff extremely helpful and all requests were carried, even being able to offer us food We asked and was not in the menu. Also I asked for an additional lamp to be able to read with. We have stayed in many hotels around the world and would definitely mark this hotel in our top 5. We would definitely return in the near future. I am a very light sleeper and in the room we had it was so quiet I slept all the way through the night And this is very rare.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Wendy, Thank you for your recent review. I am delighted that you enjoyed your stay with us and that we were able to make you more comfortable during your visit. Thank you for putting us in your top 5 hotels - it's very much appreciated. The benefit of staying in one of the castles towers is the peace and quiet, and I am pleased you enjoyed this aspect of your stay with us. Kind regards Rachel Swain Director

"Fantastic castle"

5
1wattsie, Baldock, United Kingdom 12/09/2020

Stayed for a long weekend as part of our ruby wedding celebration. We had a 4 poster suite in the castle that had recently been refurbished. Food although limited choice was excellent both breakfast and Dinner. Staff were friendly and helpful. If you ask Tasha nicely you may get a private tour of the castles dungeon. Will definitely stay again when next in the area.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for choosing to stay with us as part of your ruby wedding celebrations. I will pass your comments on to everyone who made your stay with us so memorable and we hope to see you again soon. Kind regards Rachel Swain Director

"Excellent. Right on the door step! "

5
wa9200, Darlington, United Kingdom 08/09/2020

My partner and I had food here and it was delicious! Service and food was excellent! Good value for money and We are very happy that this is on our doorstep! Haven't been for years but will definitely be back!! 10/10!!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your recent review. We really appreciate your comments and hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Lovely break"

5
Lisa S, Chester, United Kingdom 07/09/2020

First night away since March and was not disappointed, the grounds & castle look magnificent, the staff are really friendly and helpful, lots of precautions/measures in place re distancing, food in the resaturant was delicious, only the breakfast was a little disapointing, room was a bit warm but overall we thoroughly enjoyed our stay

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Lisa, Thank you for giving us a 5 star review! Your comments are very much appreciated and we hope to see you again when you are next in the Darlington area. Kind regards Rachel Swain Director

"Lovely staff, but the hotel has room for improvement"

3
vedast, London 06/09/2020

The staff are so friendly and welcoming, which was the highlight of our one night stay at the end of our long day of driving. Looking at previous reviews, however, I see that we're not the first guests to have complained about the noisy fans underneath room 25 - which we mentioned to Alison on Reception straight away, who kindly suggested perhaps moving to an alternative room; but unfortunately this was not possible because it was a full house. The noisiest fans were turned off overnight, but there was at least one fan that continued all night. It would, I'm sure, be appreciated by future guests if that, too, could be switched off overnight. However, for a guest wanting to work in their room during the day time, the noisy fans would make this difficult. Can the hotel silence the fans? On the positive side, room 25 has been recently redecorated and the bathroom refitted to a high standard, and the bed is very comfortable. The hotel is a great building and is set in lovely grounds. However, we felt that the dinner menu did not really do justice to the grandeur of the setting, being essentially over-large portions of cheerful pub grub. We felt awkward at the amount of food wastage we saw due to the enormous portion sizes. Also, while we appreciate difficulties caused by the current need to socially distance, the side room where a number of the restaurant tables were placed did rather lack atmosphere compared to the main restaurant/pub area. We were disappointed that both our evening meal and breakfast were in the side room, and so we did not experience the proper restaurant.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to give us feedback during your recent stay with us. I do take on board your comments and I hope the good outweighed the bad. We are always trying to improve what we do and the service we offer and I sincerely hope you will stay with us again. Kind regards Rachel Swain Director

"Superb 3 days"

5
PURSGLOVEV, North Yorkshire UK 03/09/2020

3 couples just had 3 night deal at Walworth Castle and can't recommend it enough. Everything about it staff, food, and Corvid 19 precautions were 1st class. Friendly atmosphere, nothing we too much trouble for staff, all polite and happy to be back working again. One of our party has a serious nut allergy and the chef remembered. Food was more than enough and cooked fresh every meal. Breakfast was to order which saved a lot of waste. 1st class stay. Thank you to all Walworth staff it was just the break we needed. Raby Castle and gardens worth a visit and we had a picnic at Selset reservoir scenery was wonderful.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for taking the time to write your review. We are delighted that you enjoyed your stay with us. I will certainly pass your comments onto the team and we hope to see you back at the castle again in the not too distant future. Kind regards Rachel Swain Director

"Lovely hotel and friendly staff. "

3
vodlet, Newcastle upon Tyne, United Kingdom 01/09/2020

We were given a friendly welcome by Susan as we arrived at the hotel. Staff were extremely attentive to guests. It was reassuring to see measures in place for COVID safety, including our little bag of coffee and toiletries. We ate in the restaurant and can highly recommend the burger. Breakfast was equally as good. We had some issues with noise from kitchen fans below our room (25) which resulted in me sleeping in the car from 2.30am. I was advised that the fans were turned off at 9pm. I would've asked for room change if I thought this was going to be an issue. I did leave the hotel feeling that nobody believed me about the noise and that there was no interest in the incident. There were so many positive aspects to our stay but this tainted my experience. However, the manager has since been in touch and offered us another night at the the hotel. Hopefully our next stay will involve a restful nights sleep.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to give us your feedback from your recent stay with us. We have recently upgraded our beer cellar with new beer coolers, and unfortunately your room was situated above. We hadn't realised that the noise could be heard, however we have now taken the steps to install sound proof insulation, which should be done within a couple of weeks. I am sorry that you had such a poor nights sleep, but I wanted to reassure you that we have taken your concerns seriously and have taken steps to make sure that this doesn't happen again with any guests in the future. I am pleased however that you were given a warm welcome and we appreciate your comments about the precautions we have in place during the current pandemic. I am pleased that you have taken us up on the offer of another nights stay, and we look forward to welcoming you back. Kind regards Rachel Swain Director

"Wonderful afternoon tea."

5
Tra148, Lichfield, United Kingdom 01/09/2020

Visited on 1st September 2020 for afternoon tea with two granddaughters (aged five and three). We received a very warm welcome. The afternoon tea food was very special. One of the best that I have eaten. Lovely selection and so fresh. Staff members could not have been more attentive. The children asked to return, in the future, even before the meal was finished. They also enjoyed the play area. Our fingers are crossed that Christmas events are able to take place this year. Thank you so much to everyone that we met.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, We appreciate your feedback regarding your recent afternoon tea booking. It is so nice to hear that it was one of the best ones you've eaten! I will certainly pass your feedback to our team. We are going ahead with the Breakfast with Santa and Supper with Santa (fingers crossed) so I am sure your granddaughters would love this! Again, thanks so much for taking the time to let us know how much you enjoyed everything and we hope to see you again soon. Kind regards Rachel Swain Director

"Surprise Night Away"

4
Kirstie W, Shotley Bridge, United Kingdom 09/08/2020

My husband surprised me with a night away, he wanted to do something special as we hadn't spent a great deal of time together, we had worked throughout the lockdown and had added stress with my Mother being ill and in high risk category. So as I drove home from work Friday night he rang to say we would be spending Saturday night in a lovely hotel. He showed me that he had booked a four poster room with garden views and after looking at the rooms all but one four poster room were amazing with beautiful views and I joked that we would probably end up with the room without a view. He had messaged the hotel regarding breakfast and evening meal ahead of the visit. On arrival the place is gorgeous, people were sitting outside and observing social distancing, we went to book in complete with masks and used the sanitiser available, as we waited the receptionist had to come out into the main area and as I would expect donned a mask (well done!), (sadly not all guests wore masks and I can't believe that all of these were exempt), we checked in and gave credit card details in order to do contactless payment, the Receptionist was lovely (Alison). Then we were advised that for breakfast the only slots available were 7.30 and 7.45, every week day I get up between 5 and 5.30 for work, so as you can imagine on a rare chill weekend the pull of a lie in was strong, so we opted for the Grab and go bag, bacon, sausage or both in a Ciabatta bun. We then asked about evening meal and were told only early slots were available at about 6.15pm, or we could have service in the room with a tray charge of £5, my husband advised he had already booked for 8, and sure enough we were on the list but it had not been highlighted on the form. We were advised of the location of the bar, restaurant etc and advised where to find out room. The room was number 33 9Baron) on the 2nd floor and sure enough it was the room I joked about, this is not a garden view unless you are about 6 ft 5 inches tall (i'm not), I was disappointed but the room was clean and a good size and well decorated. The bathroom....if you have a mobility issue this is not the room for you, with a massive step up in the bathroom. The bathroom was very very dated, it badly needs an overhaul (Best Western chain I hope you read this!), a beige bathroom suite with a white toilet seat, bath mat was a good touch but old, cracked sink and ill fitting bathroom accessories like the toilet roll holder which sloped down so the roll was hanging off. As we had expected disposable tea and coffee facilities, no water so my husband had to go get me some from the bar. I asked my husband if he would prefer to have our meal in the room instead of the restaurant (this is our first time away following the pandemic and I have to be careful for the sake of mother. He asked at reception and they said it wouldn't be an issue and just to ring down what we wanted. My husband ordered the steak pie and strawberry cheesecake and I the vegetable lasagne and apple crumble. As we had time we decided to have a walk round the grounds, it's not acres and acres but a pleasant evening stroll in the sun. We decided to sit and have a drink before dinner, my husband went inside and got two bottles of wine (white and red), a young lad waiter/bar staff helped him bring the drinks and glasses outside, he was lovely! There was also a young girl came out to clear tables of glasses I assume, I was a little taken back after a guest asked her to bring them some drinks, I thought this a little rude as obviously the hotel is slowly getting back up to speed and she would have other duties to do and to be fair the bar was about a 30 second walk! Just my observation as I don't like taking advantage of people, but a shout out to the young girl who obliged. After returning to the room we had dinner brought to us by the same young lad who had helped earlier (he deserves praise, sadly didn't get his name, bringing up the trays observing social distancing and wearing a mask, well done!). The food we got was tasty, my husband thoroughly enjoyed his pie and mash, I felt that although the taste was there not a great deal of vegetables but a lot of pasta so I got full quick (hence I didn't eat it all), desserts were good, and huge! Other guests were loud and lacked respect for fellow guests with their noise, but in hotels this happens. The shower was good in the room, but the ventilation was very noisy and you could here other rooms ventilation. The Manager helped my husband the next morning bring our grab and go bag and drinks up, they were actually really nice, the sandwich was a good size and sausages/bacon cooked well. You also got a pastry, muffin, apple and fruit juice. The one thing I am not sure about was the cost, for the room with breakfast we paid £184 through Booking.com,( I have looked on the website direct and cannot see this room at all or it's normal price which is a bit of a flag to me), and got charged a further £90, two bottles of wine, two bottles of water, evening meals (about £20 each) and a tray charge. I am sad to say the room was not worth £184, and as we didn't receive an invoice I can only assume we paid roughly about £20 per bottle of wine (again average for a hotel). The staff were lovely, well done and you get 10/10, I wish guests would acknowledge that the staff put themselves at risk to help your stay matter and better respect of this would go a long way! Food tasty and filling 9/10 (1 point down for the amount of pasta and lack of veg) taste was definitely there. The room I have stayed in better and would expect more from Best Western I would say 5/10, simply because it is advertised as a room with a garden view and the bathroom was not up to the standard I would expect paying that kind of money. I do understand that hotels etc have been hit hard by the pandemic but prices still need to realistic we are used to paying around £200 a night but the rooms have been far more superior. Would we stay again, yes but please Best Western take care of this beautiful place and it's staff, update the bathrooms, and look at that step in room 33, there was a second bed in there for a child, I would have been worried sick if I had small child trying to get down that step. (Maybe build a little step to reduce the height). I would like to wish Walworth Castle Hotel and it's staff all the very best! and thank you for the first chilled weekend I've had since March!

"the real deal castle"

5
pookahrabbit, Reading, United Kingdom 03/08/2020

Stayed with my family as a special treat on route on a long journey. The look on my daughter's face as we turned into the drive made it worth it alone. The castle looks amazing and gives a real sense of history - a refreshing change from the ubiquitous chain hotels. The staff were very friendly and helpful and covid precautions were taken seriously. The rooms were comfortable, peaceful and had everything I would want from a hotel room. We certainly slept well and felt well refreshed from our journey. We had dinner and breakfast here which were both very good. I'd particularly recommend the fish and chips which were excellent. Loved the beautiful grounds and surrounded by splendid countryside. I would recommend a visit to the nearby Archers ice cream farm - delicious!

"Wedding night "

5
nurseLinda123, Bishop Auckland, United Kingdom 01/08/2020

My husband and I met at the castle 3 years qgo and we returned for our wedfing night 31st of July. The staff where absoluetly lovely they couldnt do enough for us. Stayed in room 19 four poster bed suite. It was devine. We thoroughly enjoyed our stay thank you all for making us feel like royalty. The grounds also looked beautiful If you want to stay in a well run beautiful castle well you wont go wrong with Walworth castle Kind regards Mr and Mrs Hunter

"amazing"

5
julie02111972, Stockton-on-Tees, United Kingdom 31/07/2020

Absolutely fantastic place from amazing staff.. gorgeous rooms well ours was and with fab views ..Susan the front house manager went above and beyond for our stay and made it that bit more special ..we'll be back soon

"Lovely stay at Walworth Castle Hotel."

4
User 31/07/2020

We had a lovely stay at Walworth Castle Hotel. All of the staff were friendly and welcoming in particular Susan on reception who helped us with ideas for places to visit around the area. We had two rooms at the top of the hotel, ours with a lovely four poster bed. We felt very safe in light of Covid with measures put in place by the hotel. Loved the little bag made up specially for you with your tea and coffee and biscuits every day. The countryside around the area is stunning and we travelled far enjoying the sights particularly High Force Waterfall, Bamburgh Castle, Alnwick, Whitby and Robin Hood Bay. Thank you to all at Walworth Castle.

"Amazing place and affordable"

5
angiegy, grimsby n. e. lincs 29/07/2020

Great hotel stayed in the castle very clean and comfortable fabulous staff amazing food highly recommended will be visiting again soon. Would have liked to have stayed longer in the stunning countryside exploring. Loads of history and original features in the castle. Didn't see the ghost though

"Brilliant night away."

5
GiovanniYeldarbo, Durham, United Kingdom 25/07/2020

We stayed here for one night as a getaway from the Covid crisis as a change of scenery. The hotel is very nice and service was excellent. There are good Covid measures in place, we had excellent deal with room, cream tea, bottle of wine and breakfast included. Staff were excellent and very friendly. If you want to try something different this is the place to come to. Restaurant was spacious and food was excellent. Pleasant surprise and we will be back.

"Lovely stay"

5
jasminejessika, County Durham, United Kingdom 21/07/2020

Thank you Walworth castle for a perfect day/night away..been a long time since me and my partner have had a night away,,the room was perfect so big lovely poster bed,, absolutely spotless..we had room service delivered and it was amazing..all posh and beautifully presented..everything was thought of because of covid 19..cutlery was individually wrapped..cups to be used and thrown away in rooms..a little bag made up specially for you with your tea and coffee and biscuits in room..a bottle wine,,cream tea,,breakfast included in the facebook flash sale..it was a bargain..and just wot we needed to recharge ourselves after having babies and in process of moving house..thanks again xx

"Well worth it."

5
User 18/07/2020

Stayed two nights during a spot of travel to celebrate an anniversary and meet family. From the first smile from Susan in reception until we left, the staff were smashing. Courteous and helpful. Great surroundings. Menus were curtailed due to present constraints but were enjoyable and substantial. Great job done by all.

"Short but sweet"

5
AndySpeedbird, Wraysbury, United Kingdom 12/07/2020

We needed a room for just one night in that area so chose Walworth Castle as it looked interesting. We had no idea what to expect during these difficult times but we were not disappointed. The staff were great, the room was great and similarly the food though limited in choice because of the current situation as very good. Shall try to get back there when things return to normal.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Andy, Thanks so much for your recent review. I am pleased that you enjoyed your stay with us and we hope to welcome you back very soon. Kind regards Rachel Swain Director

"Excellent stay and amazing staff"

5
fordcordes, Darlington, United Kingdom 09/07/2020

Booked as a one night stopover on way to a family gathering further North and so pleased we booked to come here. The staff are so kind, friendly and helpful. We were initially greeted by Callum who kindly made us a cup of tea on arrival! Jess at reception couldn't have been nicer and no task was too much trouble and Kate looked after us brilliantly with plates of delicious food and made sure we never went thirsty! We had a cream tea and evening meal which were both perfect and am looking forward to a cooked full English breakfast this morning. Lots of Covid precautions in place and we felt very safe in all areas of the hotel. Excellent work by all the staff and can whole heartedly recommend this hotel as a pleasant, safe and comfortable stay. Thank you to all staff, well done!!

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your recent review. We are delighted to be open again and I am pleased that you enjoyed your stay with us. I am pleased all the staff went out of their way to make your stay so memorable. I will certainly pass your comments onto everyone. We hope to see you back at the hotel again soon. Kind regards Rachel Swain Director

"An AMAZING stay - hospitality like no other!"

5
englishnature, Scunthorpe, United Kingdom 06/07/2020

Little did we know creeping in at 3pm on Sunday 5th July - the second day of lifted hospitality lockdown restrictions - that we would be the very first guests to stay in this magnificent hotel since its closure. And what a memorable time we had... We were booked into a four-poster suite bedroom with our two young children, and we will always remember the experience and how fantastic the staff have adapted to this "new normal": sanitisers at reception, protective screen in place, masks by the staff if we felt it necessary, the rooms cleaned and deep-cleaned again prior to the visits, paper bagged room extras, staff distance kept and respected. There was nothing we could have asked for a safer experience for the family. The room itself was incredible - a 3 room suite and a full castle to explore almost to ourselves because of the lack of bookings since opening. The grounds were well kept, the staff friendly and clearly happy to be back to work, smiles on their faces and doing what they must in the circumstances. Every member of staff was attentive and went out their way to make this a special stay for us: hot breakfast wasn't going to be provided due to the pre-warned kitchen closure but announced when we arrived that they had brought in a manager to cook and serve the breakfast himself. The front of house manager also providing whatever we needed and more. The owner of the castle met us the next day and gave a personal tour of the dungeon and also historical memories and significance of the function rooms. I appreciate we were the first (of two rooms) to stay in the hotel in two days and it was understandable that the service would be first class; but to experience the passion and pride in a beautiful and historic (built in 1189) building first hand was clearly a special moment for all involved. **** My hope is people are not afraid of the new changes - they do not detract from the experience and if anything - we feel closer to the businesses; people running these places and the "community" experience of having been in and slightly out of lockdown. **** In other news: The food (breakfast) was excellent. The kitchen opens today (Monday 6th July) for evening meals so we had to eat elsewhere, but I'm sure it will be great too. The room was spacious and we slept very well. Very clean. We will be back. It is a superb base for more adventures in the near future and a first-class example of English hospitality.

Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your lovely review. We are delighted to be open again and have spend a lot of time behind the scenes to make sure our hotel is a safe environment for both staff and customers. Having recently been awarded a kitemark from 'Quality in Tourism' to ensure all safety standards are met, I am over the moon, that as our first customers you felt that it was a safe environment for your family. I also appreciate the comments you made about the staff and food, and I will certainly pass your feedback onto each and every member of staff who made your stay so memorable. I hope you will come and visit us again soon. Kind regards Rachel Swain Director

"Walworth - 'Wellworth' a visit"

5
529steviem, Paisley, United Kingdom 24/03/2020

Had a recent 2 night stay in four poster room. Beautiful venue - excellent service - excellent food. Well worth a visit. Decent value for money. The staff were all very welcoming, friendly, and helpful. A particular note of thanks to General Manager, Andi, who was very friendly and would always stop for a chat and to see how we were doing, or if there was anything else that could be done for us. The restaurant staff were fantastic and the food was faultless - we enjoyed an evening meal in the 1189 Bar Kitchen, a superb breakfast in the restaurant as well as breakfast in our room. The kitchen kept us well fed with a fantastic carvery dinner on the Sunday. We look forward to returning when we can.

"Absolutely amazing venue"

5
snoboardr, Edinburgh 18/03/2020

Walworth Castle is an astonishing place to stay. It's easy to think that you're booking at a castle and it will be amazing. But this is genuinely amazing. The rooms are fantastic, the restaurant and food is awesome and the staff are, without exception, friendly and wonderful people.

"Murder Mystery"

5
SoontobeMrsCooper, Stockton-on-Tees, United Kingdom 15/03/2020

My husband and I attended a Tall Tales murder mystery at Walworth Castle and stayed over in room 21. The room was really spacious, bathroom looked recently refurbished and the mattress was lovely and comfortable. The food at the event was delicious and breakfast the next morning was the best avocado and poached eggs I've ever had, beating even my own! Every member of staff we encountered was friendly and polite. There's just a really lovely atmosphere throughout the place. We can't wait to return!

"General Manager"

2
User 14/03/2020

The male general manager was rude/arrogant throughout the night/the next morning to various family members, this wasn't just one of comments it was regular probably happening 5 times during our stay. I got the impression he was doing it on purpose to try and make us feel awkward/controlling. Won't be staying again.

"2nd visit and brilliant"

5
2010mustang, Cheshire, United Kingdom 13/03/2020

On our first visit we stayed in a castle room which was fantastic and as we were booked in the wing this time, didn't know what to expect. We weren't disappointed as the room was very modern, comfortable and had everything we needed including plenty of tea/coffee etc. The bathroom was very clean and had lovely toiletries and large fluffy towels. We had a drink in the bar which had a good selection of draught beers, ciders etc and were reasonably priced. Breakfast was excellent with plenty of choice from the cold buffet table and delicious full English waitress served. Service was a brilliant in all areas, the staff being friendly and nothing was too much trouble for them. Will definitely return.

"Gorgeous"

5
jackdoor1, Solihull 12/03/2020

From the minute we entered we were treated brilliantly. Alison on reception was so lovely and helpful. We had a cream tea booked however decided we needed to stretch our legs first, Alison said this would be fine and just to let reception know when we wanted it. The cream tea was great especially with an added glass of fizz. The room was clean, the bed was comfy and the shower bathroom was fine.Breakfast was lovely with plenty of choice. We had a great dinner on our second night. Great location for fabulous walks just an all round great stay.

"Overnight stay "

5
jillrr66, Huddersfield, United Kingdom 07/03/2020

Stayed overnight on the dinner bed and breakfast deal . Great reception- lovely room and great food . Really lovely overnight break. The staff make this place they are so polite helpful and friendly. Definitely recommend!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for letting us know how much you enjoyed your recent stay with us. I will certainly pass your comments onto the whole team, and we hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Nothing not to like !"

5
User 01/03/2020

Stayed here for one night last year and have been meaning to leave a review since anyway,here goes. First impresions were an obviously very old main building with an apparent bags of history. On entering the place was neat and tidy with the odd suit of armour dotted about - very period. Our room was clean and warm with every facility provided for a comforable stay. Downstairs into the main 'ancient' building for evening meal and which was really very good, the staff being attentive anf friendly as indeed, are the N.E. folk theirselves and which is why, we travel from Cumbria, to the N.E. anyway ! Avery pleasant evening unravelled till we retired to arise for an equally tasty breakfast. Would we stay here again -- absolutely we will !!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Steve, Thanks so much for your review - Better late than never....and we are delighted that you have awarded us 5 stars! Your review is very much appreciated and I will pass on your comments onto the whole team as made your stay so enjoyable. Just contact us again when you next want to stay in the North East and we can look forward to giving you another warm welcome. Kind regards Rachel Swain Director

"Our favourite Hotel"

5
richardsl32020, Hartlepool, United Kingdom 24/02/2020

Walworth is an exceptional hotel. Beautiful venue, great staff, from management all the way to house keeping. They are all so friendly and welcoming and go above and beyond for all their guests. We've stayed here for a few days in their suits and have also visited just for a day out. We have also been for several meals there. We are never disappointed.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for letting us know how much you enjoyed your stay with us. I am so pleased that everything was to your liking and we hope to see you back again soon. We love that we are your favourite hotel! Kind regards Rachel Swain Director

"Going to return soon"

5
User 21/02/2020

Perfect staff and wonderful place. From the beginning of our booking to booking out was so easy. The receptionist Susan was amazing, helpful, caring and so welcoming. Evening meal by the fire was so homely and the food was excellent. The choice of breakfast is the best we have ever been offered, we had a breakfast bagel which was really tasty, the buffett had a selection for everyone. Definitely going back there in the future, useful for when we go to the nearby racecourses.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your review. I am delighted that you enjoyed your stay and I will certainly pass your comments onto all the team who made your stay so enjoyable. We look forward to welcoming you back again soon. Kind regards Rachel Swain Director

"Romantic stay "

3
User 09/02/2020

We wanted a little luxery within our means not too far away from home so booked a four poster room 32 (neville) it was big clean and what we wanted. The bathroom was dated but was acceptable...until!!!! We placed a cheeky bottle of prosecco to chill in the sink to chill then popped down to check out the bar as with the room it inc dinner & breakfast. After a pint and looking after the menu popped back to the room to run a bath, with a glass of prosecco, so When the tap was pulled on the sink? The bath gluggled the most awful sewage smell of manky dirty water started filling up over, it was revolting it was like a scene from a comedy/horrer as i then started throwing up!. Thankfully we where helped moved to the next room within minutes. We recieved a drink free 1 gin 1 whiskey for the upheavel, tbh i thought was tight. Anyways the food is another level! 5 stars it really was quality! I may not be back to stay but i will be back for a night out or to try the carvery . The staff and check in where friendly and very welcoming. Its just a shame for what i experienced.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Firstly I apologise for the issues you experienced in the bathroom, however I can assure you that the water was not sewerage, and will have been water left in the pipe between the sink and the bath. A plumber we have had on site this morning has confirmed this. We moved your room to the one next door and gave you both a complimentary drink, so I hope there wasn't too much upheaval. I hope you will come back and stay with us again. Kind regards Rachel Swain Director

"Evening Meal"

5
tinasteel, Durham, United Kingdom 04/02/2020

Thought we would give Walworth another try as we have lovely memories there (due to our wedding day a few years ago) but our last meal we had there approximatley 2 years ago was very poor - hence we didn't rush back, but .........tonight it was AMAZING!!! The food was absolutley gorgeous, the presentation was as good, the staff were lovely and the bar/restaurant has been re-vamped and looks great!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Tina, Thanks for your review and thanks for giving us another opportunity! I will certainly pass your comments onto all the team and we hope you will pay us a visit again soon. Kind regards Rachel Swain Director

"Day visit"

3
Supermanlookalike, North East England, United Kingdom 02/02/2020

On our way back from a weekend away further up north, i thought we would call in just for a coffee. Over the years I have stayed here in most of the main rooms, From the King James suite and alot of the others when been here for work. It's nice to see and It is refreshing to see the updated styling of the building, but if you are proud in mentioning this is a 12th century house (not a castle) then turning it into a boutique is such a shame. Just as a reference from the following: "The present manor house stands on the site of a previous manor house or castle which was built around 1150 by the Hansard family. There is no evidence that the building was ever used for defence" It's a lovely house you have here and what you are doing or have done is taking away its history. Don't paint everything grey and chique it up with vintage style furniture, you have history here, don't hide it. I appreciate that for business it's what it's about but it's a bit more than a travel lodge. On seeing other reviews about management I can only say with a kind heart you need to get a like for like replacement for Mary and Surinder I think it was. Advice....keep the original wood, don't hide history and done change it. It's a lovely 12th century home not a castle. The pull up banner in the lounge needs to be changed to say different than that of a castle, even lumley castle was converted from a home and not for defense. The building that deserves the right to use this title is "Chillingham Castle" ...King Edward 1st stronghold, in northumbria. Walworth is lovely, but with history comes responsibility, please don't cross over into modernisation, you will loose what was. C x

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I appreciate your feedback. My husband and I have owned Walworth Castle for 20 years, and during this time, I believe we have refurbished and renovated the castle in keeping with its period, enhancing its history. With this in mind we do have to keep up with modern expectations guests have when staying in a hotel, and therefore have to change with market demands. If we didn't improve on what we are doing, then guests would simply go elsewhere. It is perhaps idealistic, to not change with the 'if it's not broken then don't fix it mentality'. Would you like to stay in a hotel with no wifi, no modern bathroom with power shower, or no green credentials? Years ago this was perhaps the case, but now guests are far more discerning. If you look at the majority of previous reviews, the management, staff and service are rated very highly and we are proud in what we have achieved. We have a great team at here at Walworth, and we will continue to improve the service we offer and improve the experience for our guests. Kind regards Rachel Swain Director

"A break to relax"

5
User 22/01/2020

Nice peaceful surroundings in the countryside and not too far from the town. With good size rooms and interesting architecture. Ideally situated for countryside walks, or as we used it as a centre point to visit places of interest. In the area.

"Fantastic"

5
User 16/01/2020

Had to move to this hotel after a disaster the previous night at a different hotel (Not BW) and it was fantastic, food was awesome and surprisingly very well priced to stay in a Castle. It was actually cheaper than where i was !! The staff are brilliant and i was upgraded to King James Suite (Honeymoon) as my radiator in room had a fault, no hassle and couldnt have done more to make me welcome. I travel a lot and will only be using BW from no on and Walworth Castle when im up that way :)

"Fantastic hotel and a very enjoyable stay."

5
Beckybeccles, Durham, United Kingdom 13/01/2020

We had a surprise party at this hotel & all the teams from the events staff, front of house and restaurant team were amazing. Lovely friendly team who looked after us and ensured the surprise for my husband was timed to perfection. The food was incredible too, beautifully cooked, tasted amazing and the service was impeccable. All 20 diners were very happy with their meals. We will definitely be returning. Well done to all of the Walworth Castle Team.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Becky, Thank you so much for your review. I am delighted that you enjoyed all aspects of the hotel and I will certainly pass your comments onto all the team who made the surprise party so enjoyable. We appreciate your feedback and we hope to see you back at Walworth Castle again soon. Kind regards Rachel Swain Director

"Christmas lunch"

3
User 08/01/2020

Seriously over priced, very ordinary Christmas lunch in a lovely setting. For 85 pounds a head, not including drinks or wine, we felt most disappointed in the quality of the food for that price point. Ambiance and staff / service good.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry you felt that Christmas lunch was overpriced. We believe our Christmas Day lunch is good value for money as all of our food is locally sourced and served by local staff who have given up their Christmas day in order to serve customers. I am pleased that you acknowledged the fact that the ambience and staff were good. As it was Christmas day, all venues serving lunch will charge a premium, however if you dine with us at any other time of the year, the price is obviously less expensive. We hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Excellent new year's eve break"

5
W2729ZMpeterg, Sheffield, United Kingdom 07/01/2020

Wanted to say how much we enjoyed our 2 night new year's eve stay here. The castle is kept beautifully, and all the staff were wonderful. It was ideal for a traditional New year celebration. After ddinner there was a casino night and disco laid on. We would definitely recommend it.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Peter, Thank you for your recent review. I am delighted that you enjoyed the new year celebrations here at Walworth Castle. I will be sure to pass your feedback onto everyone who made the experience so enjoyable. We hope to see you again soon. Kind regards Rachel Swain Director

"Unique and wonderful"

5
Lindsay H, Leyburn, United Kingdom 05/01/2020

The castle is in a beautiful location. Very large car park. From walking in and being greeted by the receptionist until leaving the next day, every member of staff was friendly, helpful, efficient and went out of their way to make our stay special. The castle itself is a joy to be in and is charming and full of fascinating items. Our room was wonderful - The King James 1 suite! One member of staff was kind enough to show us the Ballroom and that was magical and then she took us into the dungeons - fascinating. Then there was the food! Lunch, dinner and breakfast!! All superb. Great choice, well cooked, ample portions and delicious. A wonderful stay and we will be back xx

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Lindsay, Wow! Thank you so much for your review. I am delighted that you enjoyed your stay so much and I will certainly pass your feedback onto all the team. Thank you so much. Kind regards Rachel Swain Director

"Lovely New Year Get Away!"

5
andrewcookson, Manchester, United Kingdom 02/01/2020

Fab place, fab night. My partner loved it. Very friendly staff, good parking. Room a tiny bit tired but the building is so lovely I really didn't care. Vegas themed new year party went down well although the dancing room was a little small and not exactly ideal for a dance floor.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Andrew, I am delighted that both you and your partner enjoyed the new year celebrations at the castle. We appreciate your feedback and hope to see you again soon. Kind regards Rachel Swain Director

"New years eve"

5
zobo10892, Darlington, United Kingdom 02/01/2020

What a way to start 2020! Fantastic venue amazing staff will definitely be staying there again. My partner and I stayed for the cassino New Year's Eve event and we weren't disappointed. Lots to see and do not forgetting the beautiful surroundings.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your review. We really appreciate your feedback and we hope to see you again in the near future. Kind regards Rachel Swain Director

"top castle"

4
Keith D, Northallerton 22/12/2019

Walworth Castle is a first class hotel. Staff invariably friendly and helpful. Food was good and service excellent. I especially liked breakfast. Only minor criticism was the room was a little on the "cool" side

"Amazing "

5
bigmecca, West Auckland, United Kingdom 08/12/2019

Never booked a room but attended the gatsby ball recently it was amazing the meal was beautiful all the staff were amazing the room was done lovely couldn't fault it look forward to booking something else thank you

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for writing a five star review about your experience at our Gatsby Ball. I'm delighted that you enjoyed your evening and we hope to see you again at another of our future events. Kind regards Rachel Swain Director

"This is an amazing place to stay"

5
User 08/12/2019

We arrived here to be greeted by Susan Head, the receptionist, she was lovely and so welcoming. After talking to her she asked if we would like to stay in the main part of the castle in a room with a 4 poster bed. When we went to the room WOW it was a suite and absolutely gorgeous. I told her she had made our holiday. We had a meal in the restaurant and it was cooked to perfection. Nothing is too much for the friendly professional staff here. I will definately be returning.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to write such a lovely review. I am delighted that you enjoyed your stay with us and we hope to see you again in the near future. Kind regards Rachel Swain Director

"Afternoon Tea"

5
User 22/11/2019

Nice tea warm welcome. Fire and comfortable surroundings very quiet which we enjoyed. Would visit agains lots on over the Xmas season although days odd as most people work in the week so will find difficult to attend some events.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Caroline, I am delighted that you enjoyed your afternoon tea at Walworth Castle Hotel. Most of the events we are hosting over Christmas are on either Thursdays, Fridays, Saturdays and Sundays and are almost full, so I'm not sure if you were perhaps looking at Christmas Day or New Years Eve which are midweek? Anyway, I hope you will visit us again soon. Kind regards Rachel Swain Director

"Excellent stay at Walworth Castle Hotel"

4
User 19/11/2019

Great value accommodation in spectacural castle surroundings. Well worth a stay, rooms are very adequate, warm and cosy, and dining facilities easily accessible, and offering succulent cuisine. Highly recommended.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your review. I am pleased that you enjoyed your stay with us. Thank you for recommending us, it really is appreciated. Kind regards Rachel Swain Director

"Walworth Castle"

4
Shiella1, Burntisland, United Kingdom 18/11/2019

Beautiful location and some helpful staff. The restaurant staff however are a different cup of tea. Very unhelpful and surly. Shame as they let the place down. The grounds and rooms are lovely as is the lounge. Rooms can be a bit noisy as little insulation between the rooms however this is the case with a lot of hotels. With staffbetter trained in customer service could be a great place.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Shiella, Thanks for taking the time to let us know about your experience at our hotel. I am sorry that you found some of the staff a little abrupt. We do have a couple who are training but I will certainly take your feedback on board. I am sure if you look at other reviews of our hotel, one comment which appears time and time again is how friendly the staff are, so I am sure that your experience was a one off. I hope you will visit us again soon. Kind regards Rachel Swain Director

"Another Great Stay"

5
ThatAndyGuy, Newton Aycliffe, United Kingdom 18/11/2019

My wife and I stayed here to celebrate our first anniversary. We stayed here as part of our wedding package as we were married at the hotel in 2018. As always the staff the friendly, the food was great and the room was very nice. We will be back again I'm sure.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Andy, First of all congratulations on your first anniversary! I am pleased you were able to come back and stay with us. I will pass your comments onto all the team. Kind regards Rachel Swain Director

"Fabulous Party Venue"

5
217susie, Edinburgh, United Kingdom 14/11/2019

Went with a large group for a birthday celebration. The quality of the venue was fabulous, the function room, the Cardinals Court was beautifully laid out and made our party night great. The food here was exceptional as was the breakfast which is cooked to order. The accommodation was well equipped and the rooms were very comfortable. Many of our guests enjoyed the four posters. What made it for us were the staff. They were all friendly, helpful and extremely professional. They couldn't do enough for us and made our event wonderful and so memorable. As organisers it was a pleasure to work with you all.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Susie, Thanks so much for your review. I am delighted that you enjoyed your experience at Walworth Castle and I will certainly pass your feedback to everyone who made the experience so memorable. Kind regards Rachel Swain Director

"Very friendly staff, quaint building. "

4
Nigel B, Westbury, United Kingdom 08/11/2019

We stopped over here as part of a long trip north. The staff were delightfully helpful and the food was plentiful and excellent. The building itself is a mixture of old and (relatively) new. We will stop here again.

"Birthday"

3
Ellie6921, Lancashire 04/11/2019

We went here for my partners birthday, I have always wanted to stay in a castle, reception was very friendly and check in was good, when we arrived to our room it was small with no wardrobes, the smallest bathroom in history, where you had three steps up to it and a small uncomfy double bed, on the first night in our room I was walking down the steps from the bathroom and cut my foot open on a carpet gripper sticking through the carpet, reception were good and brought plasters and recorded the accident but no one came to fix the problem, take your slippers!!! The setting in the dining room was cosy also with a log fire, the evening meals we had were average just like pub food, however the breakfast was excellent and staff were really friendly. There was a wedding taking place on the Saturday so it was very busy and noisy not a pleasant experience and trying to sleep that night with doors banging and people shouting was a waste of time. There was plenty of parking and the grounds were beautiful, however we wont be going back, it was expensive for what we received, we booked it through booking.com and on the day we were to travel rooms were cheaper than what we had paid.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Ellie, Thank you for taking the time to let us know about your recent experience at our hotel. I am sorry that you were disappointed in your room, however rooms in the west wing are our most basic accommodation and are smaller than rooms located within the main castle itself. I will take your feedback to our management meeting in order to improve the service we offer. I really hope you will give us another opportunity in the future, and if you contact me directly I will personally look after your booking. Kind regards Rachel Swain Director

"AfternoonTea"

5
Lesley H, Darlington, United Kingdom 03/11/2019

A special treat for us on our Wedding Anniversary. Cannot fault the delicious food, so delicately offered and presented by a charming waitress together with tea & coffee. We loved it all. For once it did not matter keeping to our diet !

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Lesley, I am delighted that you enjoyed afternoon tea at the castle. We really appreciate the feedback and I hope you had a lovely anniversary. Kind regards Rachel Swain Director

"Birthday"

4
User 29/10/2019

A great facility and excellent staff. The food is high standard. The room we stayed in needs minor improvements. Overall a nice experience and would return at a later date. The Manager was very helpful and considerate to our customer needs.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for letting us know how much you enjoyed your birthday stay. I hope you will come back and visit us again soon. Kind regards Rachel Swain Director

"Great stay"

5
User 26/10/2019

Staff very helpful, breakfast very generous and pub meals very tasty. Bemindful to ask for a room away from the bar as the music can be heard from the room of an evening. Bed comfortable and room size generous

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for giving us a five star review! We appreciate your comments and hope to see you again soon. Kind regards Rachel Swain Director

"Weekend Away"

3
User 21/10/2019

Expected much, much more! Initial welcome at hotel - absolutely fine, no problem. Room (no.27) POOR. Very small - no wardrobe! No easy chair(s) to relax in. Very poor sound insulation - we could hear noise (TV's, conversation and wc's flushing) from adjacent rooms until early in the morning)The bathroom lacked layout space for own toiletries. Breakfasts - extremely good, once again - no problem. Dinner on the Saturday evening - oh dear, where do I begin - POOR. I chose the French Onion soup - not good, unsophisticated and tasted like onion gravy. The individually wrapped butters that accompanied the bread roll were served on a dinner plate that was piping hot. Therefore, when I unwrapped the foil, liquid butter ran out all over the plate! My main course was the chicken parmo and simply lacked an sense of sophistication in terms of taste or presentation. The pint of bitter I had? Below standard and lifeless - maybe the gas cylinders in the cellar weren't switched on at the time, or they were empty? The site and grounds - very, very pleasing. Spacious, well kept and excellent long distance views. Parking - no problem. Staff - very good Hotel's environmental policy - excellent - the first time I've seen a hotel's written policy. Very encouraging to read. To summarise, potentially an excellent venue - I just got the impression that parts of it are begin to look, and act, 'tired' and require refreshment.

"Another Awesome Experience"

5
User 17/10/2019

My team and I have stayed at the Castle previously and returned for another stay due to the quality of venue and service that we received the first time. On our arrival for this trip, we were met by Susan H. Susan is the prefect person that you would want to greet your customers. Nothing was too much trouble and her service was spot on. She is an invaluable part of that team. Along with Jack, who showed us around the undeerground area previously, it was great. The rooms were clean and warm. I had the pleasure of the Ayscough Suite. To say this suite is stunning is an understatement! Exceptionally spacious indeed. Our evening dinner was cooked and served perfectly. Beef brisket with a huge amount of veg for a good price. Other venues may charge a lot more for what we had. Served by the staff that used cloths to deliver the plates so as not to get fingers an thumbs on the side (silly thing perhaps, but noted by us. Wine was superb. Breakfast was perfectly cooked again and set us up for the day. The grounds are stunning for a walk after breakfast. I spoke with Susan to re-book for November, but there are no rooms available for the dates sadly. I will defintiely check back a week or so before travelling again to see if they can squeeze us in. Susan, jack and the team, really well done and thanks for looking after us.

"Mr & Mrs Shorts Anniversary 5th October"

5
User 16/10/2019

What a beautiful Castle, the wedding we attended was arranged to precision from start to finish, wedding breakfast gorgeous and the buffet a wide variety of choice. Our room was spotlessly clean and comfortable, loved the extras (biscuits & toiletries) It was a wonderful experience to stay in such a beautiful listed building, enjoying not just the perfect wedding but the surroundings. Many Thanks

"25th Wedding Anniversary 5th October 2019."

5
User 14/10/2019

My wife and I would like to say a massive thank you to Walworth Castle and all the staff for making our day so special in such a beautiful place. The food is great & piping hot with plenty to choose to say there's a lot. We'll treasure the memories for the rest of our lives, we're back in November (Well what a surprise). Thank you. Anthony and Nicola Short.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Mr and Mrs Short, Thank you so much for your wonderful comments. We loved hosting your special occasion and I will certainly pass your comments onto all the team who made the day so special. We look forward to welcoming you back again in November! Kind regards Rachel Swain Director

"Anniversary"

5
User 13/10/2019

Had brilliant stay hotel is amazing room was gorgeous and staff from reception to the bar were great will definitely be returning thankyou so much we loved it and the food was great and reasonably priced

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Chris, I am so pleased that you enjoyed your recent stay with us. We really do appreciate your feedback and I will pass your comments onto all concerned. Kind regards Rachel Swain Director

"Wedding day heaven."

5
Gazbaz2, Nottingham, United Kingdom 13/10/2019

We were lucky enough to be invited to Walworth Castle Hotel for a friends 25th wedding anniversary/vow renewel. On arriving at this glorious venue, we were taken aback at it's beauty and prestige. The staff were incredibly welcoming and friendly. The castle itself inside is plush and stunning. Our room was one of the suites, which was big enough to have a game of tennis in. The gray 4 poster bed was delightful and the bathroom was huge. During our stay, we were treated with great respect and humility by our hosts, Michael was amazing and had all the details of the wedding in hand. The food for the wedding breakfast was amazing, the drinks were of good value and the breakfast the next morning was of high quality. As we checked out, we were thanked very much for staying with them and given several bottles of water in glass bottles to take on our journey home to keep us well hydrated. They really cared about us. Thanks to all the staff for an amazing weekend which we will always remember.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for taking the time to write such a wonderful review. I am delighted that you enjoyed your stay with us and found all the staff to be friendly and welcoming. I will certainly pass on your comments to all concerned. We hope to see you again in the not too distant future. Kind regards Rachel Swain Director

"Great hotel"

5
716SteveJ, Wrexham, United Kingdom 07/10/2019

In the past few months I have stayed twice at the Walworth Castle Hotel. Both times a lovely greeting at the reception, the lady could not have been more helpful. Lovely rooms on both occasions. Everything I would need for an overnight stay available. Parking is very close to the main doors great when it's hammering down! There is also a car charge point available. The bar area is very nice but can get busy at times the food is very good. Will defiantly stay here again when in the area,great value for money.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Steve, Thank you very much for your review! I am delighted that you enjoyed staying with us so much and I will certainly pass your comments onto the team. I am pleased that you would stay with us again and we look forward to welcoming you back. Kind regards Rachel Swain Director

"Wedding Guset"

4
Roving279241, Leeds, United Kingdom 07/10/2019

Great location and especially for a wedding venue. Fantastic food, a great choice of breakfasts.. Staff we came across at reception and in the bars all brilliant and could not do enough for you. Don't stay in room 2 though unless you are by yourself as the room is far too small especially if you are trying to get ready for a wedding.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to let us know your feedback regarding your recent stay with us. I am pleased that you found the staff to be helpful at reception and in the bars. I hope you will stay with us again when you are next in the Darlington area. Kind regards Rachel Swain Director

"Business stop over in a castle"

5
Tony K, Derby, United Kingdom 03/10/2019

You cant help but be impressed when you pull into the hotels driveway. For me the service, rooms and ambience were all excellent. Staff are attentive and go out of their way to make your stay a good one. Both the evening meal and breakfast were a pleasant and unhurried experience, with a good choice of menus. A happy stay over.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Tony, I am delighted that you enjoyed your recent stay with us and I hope you will choose to stay with us again when you are next in the Darlington area. Kind regards Rachel Swain Director

"Relaxling surroundings"

5
Airwick99, Spalding, United Kingdom 25/09/2019

This hotel is a small castle and looks very grand form the outside and the reception area, Lounge and restruarant are all decorated in keepin with the castle. Very calm and relaxing enviroment. Lovely grounds and wooded area. Clean, comfortable accomadation, excellent food. Very good value for money.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to let us know how much you enjoyed your recent stay with us. I will pass your comments onto everyone who made the experience so enjoyable and relaxing. Kind regards Rachel Swain Director

"Beautiful place to stay to celebrate silver wedding anniversary."

5
User 24/09/2019

We stayed in a suite at the top of one of the towers. It was very quiet and peaceful. The bedroom had a four poster bed. The only thing about the whole visit I didn't like was that the suite was not as cosy as I'd have liked. It had no pictures on the walls or finishing touches that would have made it more like a castle stay, but it would perfectly suite any minimilist visitors. The bar and restaurant was lovely, the food delicious and the service second to none. Would definitely stay here again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Jacqueline, Thanks for choosing to celebrate your silver wedding anniversary with us. I am pleased that you enjoyed your stay and we hope to see you again soon. Kind regards Rachel Swain Director

"Felt very at home"

4
User 24/09/2019

Stayed here for a wedding in July, which provided a lovely setting. Husband unexpectedly had to go to hospital during our stay but the hotel's customer service was exceptional in their support making sure I was ok and had what I needed especially while handling the unforeseen circumstances on my own and not knowing the area, so that I didn't have to worry about extending my stay last minute. It was comforting that all the staff were aware and cared, so I was looked after. Can't thank them enough for this. Restaurant offered hearty comforting meals with a nice ambience and attentive service; the lamb with the shepherd's pie was delicious, and a good wine selection. The only minor downer was that we were assigned a particularly small room, which made wedding prep difficult, and having seen the rooms either side of us being much bigger and for the same price. But understand that the hotel was fairly full at the time and they were unable to swap us. Would return if staying in the area again although hope we get a better room next time!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for your feedback about your recent stay with us. Firstly I hope that your husband is ok after his trip to the hospital, and I am pleased that the staff looked after your needs. I will pass your comments onto all the team. Being such an old building we do have lots of rooms that are different shapes and sizes, but if you call us directly we would be able to reserve a room more to your requirements. I do hope you will come and stay with us again as we would look forward to welcoming you back. Kind regards Rachel Swain Director

"Great Sunday Lunch Carvery"

4
Kevin R, Whangarei, New Zealand 23/09/2019

Stopped on off chance they might have a table on Sun Lunch, staff great, very helpful, lunch was lovely although the beef was a little dry and the guy carving had no or little sense of humour! A very enjoyable lunch. Well worth a visit

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Kevin, I am pleased that you enjoyed the Sunday Carvery at our hotel. We hope to welcome you back again in the future. Kind regards Rachel Swain Director

"Very nice stay with friendly staff."

5
Damian F, Exeter, United Kingdom 23/09/2019

We only stayed one night but were put in a lovely twin room in the main part of the hotel. The reception staff were very friendly and gave advice on where to go for dinner. Breakfast was cooked to order and very nice. The pastries didn't look amazing but there was also cereal, yoghurt etc. Parking was plentiful and easy. We were asked about our stay upon checking out, and given bottles of water for the journey!

"Fabulous!"

5
Marthab124, Glasgow, United Kingdom 15/09/2019

We really enjoyed our stay. Friendly and helpful staff, comfortable rooms and great food. Nothing was too much trouble and meals were amazing. The grounds are lovely to walk in and I would recommend visiting the Birds of Prey centre too.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Martin, I am pleased that you enjoyed your recent stay with us and found the staff to be friendly and helpful. Thanks for taking the time to publish your feedback on Tripadvisor. Kind regards Rachel Swain Director

"Shame!"

2
Cheryl095, Bromley, United Kingdom 15/09/2019

Looks great from the outside but sadly our room did not live up to expectations. It was so small we had to breathe in to pass each other (and we are not huge) and the bathroom was worse. There was a little lobby inside the main door before the bedroom and bathroom which was useful for your cases as there definitely wasn't room in the bedroom for them . Room lights were worked by your room entry card, which was fine, but we just turned off the bedside lights after getting into bed and I suffered an awful "hum" through the night not realising it was from the lights. Once you've heard something like that you can't get away from it. We only realised that was what it was when we took out the card to go to breakfast the next day! No wardrobe just a modern "pole" with arms that you put your clothes hangars on. We had emailed ahead to ask if we could have blankets, as we hate duvets. No problem they said but the duvets were piled high on the only chair and the said blankets were squares of polyester which didn't even cover the bed. Beds would have been comfortable except for the springs! Fortunately I had put some blankets in the car. We found meal portions were huge. Nicely cooked though. Service was slow and tables not cleared. We asked the waitress for tea and she carried on mopping the table. Beware of satnav irregularity getting there.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Cheryl, I am sorry that you were disappointed during your recent visit to our hotel. Lots of the rooms within the hotel are of different shapes and sizes and some indeed are smaller than others. If you would have said something at the time we could have looked if there was any alternatives available which may have been larger and more to your liking. Again, I am sorry but hope you will give us another opportunity in the future. Kind regards Rachel Swain Director

"Overnight stay"

5
User 14/09/2019

We stayed for one night on our way to Scotland, choosing this hotel for its character, food and grounds at a very reasonable rate. The customer service from the time of booking and throughout our short stay was excellent. Staff were very friendly and nothing was too much trouble. We enjoyed a walk in the grounds and through the small woodland after our long drive. Dinner in the restaurant was first class as was breakfast. Our room in the west wing was well equipped and clean. Although on the small side, it was comfortable and there's even a ‘pillow menu'! Thank-you for an enjoyable stay. We would definitely return.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Tracey, Thank for your recent review. I am delighted that you enjoyed your stay with us. I will pass on your feedback to all members of our team and we hope to see you again in the near future. Kind regards Rachel Swain Director

"Fabulous time"

5
Anita F, Yarm, United Kingdom 08/09/2019

A spontaneous dinner and night away in this beautiful castle, we were upgraded on arrival the receptionist Susan was lovely. We had s four poster room with an enormous window looking over the gardens, the dinner and breakfast were fantastic and a good price. The atmosphere throughout was warm and pleasant, would definitely recommend to friends and family.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Anita, Thank you so much for your comments. I will certainly relay your feedback to all the members of staff, Susan in particular. Thanks for recommending us to your family and friends. Kind regards Rachel Swain Director

"Overpriced for what it is"

2
Debra G, Darlington, United Kingdom 07/09/2019

Visited for lunch. The grounds are so impressive but is let down by the cleanliness of this hotel. It really is in need of a deep clean. Toilets especially need a lick of paint and why are they putting carex liquid soap for use instead of their signature toiletries. Then theirs where we are which is dark and gloomy and far too many tables squashed in their so much so, you are practically sitting on your neighbours lap. Was booked in here for Xmas day lunch but have cancelled. Not nice

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Debra, I am sorry that you were disappointed during your last visit. I will certainly take on board your comments in order to improve the service we offer. We do use a contracted supplier for toiletries, so I can only think that the soap had run out and a carex was put in as a temporary measure. The restaurant has recently been refurbished, and I am sorry if it isn't to your liking however I do hope you will give us another opportunity in the future. Kind regards Rachel Swain Director

"Stayed In the cottage"

5
Annbellis, Rotherham 04/09/2019

Brill week in the little cottage with hot tub. Had dinner at the castle for my birthday. Had the meal for 2. It has to be the best meal we've ever had the meat was cooked to perfection. The veg was. Brill and plenty full. You gets lots of veg. 2 Yorkshire puddings. Lots of gravy all was beaut also pudding was. Delicious too Would return here and recommended to anyone The staff was so friendly. And cannot do enough for you. We have been looked after very well. The grounds are nice for dog walking. Nice woods also. And lots to do. To travel to as well

"staying for a wedding"

5
User 02/09/2019

stayed at the hotel for 2 nights as went for a wedding. The room was a four poster bedroom couldn't believe how nice it was. plenty of space in the room and a lovely bed. The breakfast in the morning was really nice with friendly staff. would definitely recommend this place if want to have a wedding here or just to get away for a few nights.

"Great Location"

5
David C, Crook, United Kingdom 29/08/2019

Booked this for an overnight stay with my wife. Only live a few miles away but never been here before.Greatly impressed with the location and entrance to the castle.Very nice lady on reception couldnt be more helpful.Rooms are a bit dated but very clean with all the amenities you need however this only added to the fact that it is a CASTLE and not a new build. Had drinks and food in the restaurant food was delicious and reasonably priced but limited choices on menu. All staff were very helpful and courteous.We will return for one of the theme nights that is operated by the hotel. All in all a great stay for a reasonable price

"Lovely Grounds, Bad Room"

3
emteex, Newcastle upon Tyne, United Kingdom 25/08/2019

We arrived on a saturday afternoon, there was a wedding on which the hotel informed us a few days before, we didn't mind as they were in the garden area. Check-in was quick and efficient, we were given room 31. This room is on the second floor in the castle and out of the way, our room can only be described as ‘harry potters cupboard' the bathroom looked like a cupboard, it was very small. The room itself was ok but there was no view, all we could see was the roof below. If there had of been other rooms available we would have happily moved, however we were only here for 1 night so stayed. Breakfast service was not great, they seemed short staffed as glasses were not replaced, we had no milk with our teas. However, the food was tasty and filling for a day of exploring. Not sure if we would stay here again, if we did we would ask to not stay in room 31.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for letting us know about your recent experience at our hotel. I am sorry that you were disappointed with your room, however I do take on board your feedback. I hope that you would stay with us again if you are next in the Darlington area, and if you call the hotel directly we can discuss which rooms are available and allocate one which is more to your liking. On a positive note I am pleased that you enjoyed the hotel grounds and I certainly hope you will give us another opportunity in the future. Kind regards Rachel Swain Director.

"Stayed here for Kynren"

4
User 25/08/2019

Stayed 1 night so we could attend Kynren. About 20 mins from the site and set in beautiful countryside. Staff really friendly and helpful. Would definitely stay here again. There was a wedding on the day/night we stayed and someone rang me a few days before to inform me of this.we were in the West Wing so was very quiet. Thought the courtesy call was a nice touch.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for choosing to stay with us for your visit to Kynren. I am pleased you enjoyed your stay and we hope you will come back and visit us again soon. Kind regards Rachel Swain Director.

"Great friendly hotel"

5
carlhO9605FC, Redditch, United Kingdom 22/08/2019

I stay here regularly and every time the service and attention is excellent. The resteraunt has an excellent chef and the staff take good care of you and are professional and helpful. Rooms are very comfortable and the staff will help you with any requests to make your stay as comfortable as possible. I recommend anyone to stay here as you will be well looked after, enjoy great food in wonderful surroundings for a great price too.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Carl, We really appreciate the time you have taken to write a review of our hotel. I am pleased that you enjoyed your experience and we are looking forward to welcoming you back again soon. Kind regards Rachel Swain Director

"Comfortable and historical stay"

5
OTakf567, Huddersfield, United Kingdom 20/08/2019

We enjoyed the comfort of the room and the hospitality of the staff at the reception. The Walworth suite was just wonderful to stay in. We dined at the 1189 and the food on the Saturday evening was delicious and service was reasonable. Breakfast was good also. An excellent stay over all.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to let us know how much you enjoyed your stay. I will pass your comments onto to all the staff who made the experience more memorable, in particular the staff on reception and the waiting staff and chefs in 1189 Bar and Kitchen. We hope you will visit us again soon. Kind regards Rachel Swain Director

"Wedding Venue"

5
User 19/08/2019

Stopped here as it was the venue for a wedding I was attending, everything about the day was beautiful, Hotel, Grounds, Room and Staff all impeccable and the day was fantastic. Will definitely go back for a little getaway one weekend.

"Wedding"

5
User 19/08/2019

I got married here it was amazing they couldn't have done more as a service. The day flowed without any hitches due to the very organised team led by Michael thank you for adding to very special memories

"Overall brilliant."

5
shireenharrison28, Kingston-upon-Hull, United Kingdom 09/08/2019

Lovely stay. Every member off staff were perfect nothing was too much trouble for them. Esp Andrew Katie Rachel and Julie. Every meal I ate was lovely and had no faults and they more than happy to meet dietary requirements. Room was nice just right for 2 people a few cobwebs behind main door but wasn't an issue to remove when I mentioned it to house keeping. Everything else was spotless.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your review. I'll certainly pass your comments onto all the staff you have mentioned. Again thank you for giving us 5 stars and we hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Almost the perfect relaxation getaway "

4
Hargreaves007, Hull, England 06/08/2019

Stayed for 2 nights with my wife following a couple of nights in Newcastle at a wedding. The hotel had a wedding event on the Sunday we arrived (28th July) which meant that we had to endure the evening disco until midnight. The function room is in the centre of the castle with the guest bedrooms all surrounding it and the noise pollution in the room is quite loud. Thankfully we had nothing to be up early for the next day but a hotel should be a hotel first and host functions only if it is equipped to do so without all the guests having to be disturbed. The grounds are huge so a purpose built marquee could be installed. Apart from this issue the hotel is amazing, stunning to look at, clean and comfortable room and fantastic food at breakfast and dinner in the restaurant. Almost perfect.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for your recent review. Due to the nature of the building and the layout of the castle, some rooms may hear music louder than others, although we do try and keep guests who are not attending the event away from the noise as best as possible. We have considered a marquee, however the feedback we have from our guests is that they want to celebrate actually in the castle itself. I hope the noise didn't disturb you too much and I hope you will stay at the castle again if you are next in the Darlington area. If you call us directly we can advise if a function is taking place and if there are any rooms away from the noise. Kind regards Rachel Swain Director

"Extra Thankyou"

4
User 06/08/2019

This hotel has the best front desk Manager Sue Head and her staff are second to none. We stayed 3 nights recently unfortunately it was for a sad occasion for us. But Sue did all she could to make our stay stress free and enjoyable.She was amazing. Unfortunately I cannot remember the other member of the team but she as from Kent She as such a pleasant and helpful lady. If you ever stay at Walworth Castle be assured you'll receive a smile and warm welcome.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for your review. I will certainly pass your comments onto Susan and Julie who I am sure will be thrilled with the feedback. We hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Fantastic wedding venue however small bedroom and charged for breakfast."

3
Kevin7280, Stansted Mountfitchet, United Kingdom 06/08/2019

We stayed at Walworth Castle for a family wedding and the wedding was perfect. Ice cream on such a warm day was a nice touch, afternoon tea rather than a dinner was also a genius move, so much more social at the table. I was disappointed with our room, it was so small it had no wardrobe just some hangers which for one night was OK but if you are planning to stay longer insist on one of the bigger rooms. Although we booked a double room for 2 people when we checked out we were charged an extra £10 for a breakfast as "although you booked a double room only one breakfast is covered" I have never in my live heard anything so ridiculous and thought I must have misunderstood but no the receptionist stated that although we booked a double room only one breakfast was chosen!!! not sure that is even an option on booking sites. It took the shine off an otherwise perfect weekend.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Kevin, I am pleased to hear that you enjoyed the wedding, however I am sorry that you were not completely satisfied with your room. On booking.com you actually booked a bed and breakfast rate for single occupancy, and not for 2 people as you have said in you review. The booking confirmations were printed off and shown to you on check out confirming that this was the case. This was the reason that you were charged for the extra breakfast, as only one had been paid for in the room rate. We did explain everything to you at the time, so it is disappointing that you have decided to put it on Tripadvisor when the error was not the fault of the hotel. Kind regards Rachel Swain Director

"Atmospheric stay"

5
trythealea, Cheshire 31/07/2019

Stayed in the lodge in the grounds of the castle. Lodge was stunning with every possible convenience, including a hot tub. We ate at the castle for a Sunday lunch and an evening meal and both were excellent - good service and quality food. The icing on the cake was an afternoon tea in the lounge - quite simply stunning.

"Small, outdated rooms, overpriced & not clean"

2
incubus1990, Milton Keynes 28/07/2019

We recently stayed at Walworth Castle Hotel on a Friday and Saturday night as we were attending a wedding in the local area. When pulling up to the venue, it really is a stunning setting with beautiful grounds. We were greeted at reception by a lovely lady - there was some problem with my card but was not an issue, she sorted everything promptly and directed us to our room in the west wing of the property. The venue was particularly busy with weddings on both the Friday and Saturday and people were kind of loitering around the reception area which isn't particularly big so we found ourselves wrestling through people to get to our room - maybe we just got bad timing. With regards to the room itself (room 6), we were paying £150 per night for bed and breakfast - and this is absolutely shocking for the size and quality of the room that we were given. Just about enough room to walk around the bed, not particularly clean at all, and there were cobwebs all over the place. In the bathroom alone there were 5 large spiders and a number of smaller ones which didn't make for a particularly comfortable shower in such a small bathroom. Had I paid around £70 - £80 for the room, I wouldn't have thought much of it but to charge this much for such poor quality is terrible. The room was so outdated and needs a freshen up for sure (as well as a deep clean...) Breakfast again was disappointing - cooked and continental options but these are limited. Ordered the full english on the first day which took half an hour to come - and then the scrambled egg was clearly microwaved, sausage was weird - the black pudding was good but didn't make up for the rest. My fiancée had the eggs benedict and said it was gloopy and didn't taste too fresh. Just to add to this, we came back from the wedding on the Saturday night only to find our keycard didn't work in our door. Went to reception to get a new card but there was no-one on duty - and there was no way to call them so we were stood there for 15 minutes until someone showed up - he wasn't apologetic at all either There are rooms in the main castle so I don't know if these are better quality, but we were well and truly ripped off for what we experienced - I would not recommend this to anyone. Lives up to the other Best Western hotels I have stayed at unfortunately.

"Fabulous place to stay"

5
MrsKirk-Smith, Bingley, United Kingdom 28/07/2019

We stayed at Walworth Castle for our nieces wedding it was truly amazing - gorgeous hotel, grounds and fabulous food the staff were super friendly and helpful too. Fab place to visit if you're looking for somewhere beautiful and remote up North

"Brilliant Wedding Venue"

5
User 28/07/2019

My daughter was married at the hotel on the 26 July. From the moment we arrived on the day before to the moment we departed on the Saturday all the staff were outstanding. Special mention to Michael the manager who oversaw the wedding and kept everything ticking along nicely. This hotel is a fantastic wedding venue and I would have no hesitation in recommending it.Thank you to all the staff for making my daughters wedding such a special occasion.

"A Special Experience"

5
Lynda I, Sunderland, United Kingdom 24/07/2019

I booked a night at the Walworth Castle Hotel for my husband's birthday and it certainly made it special. We found the staff to be very pleasant, helpful and enthusiastic about their work and the Castle. Before leaving we were treated to an impromptu tour of the dungeon, complete with evidence of secret tunnels, we also looked inside the tower library with it's gruesome story of a maid being bricked up inside (this happened a couple of hundred years ago, not in recent history!). We also got to see inside some of the premier rooms and suites which although decorated in a sumptuous medieval style were bang up to date in their facilities! Our thanks to the lovely Julie and Tatcha and the other members of staff who helped make our stay such a memorable one. We hope to return again soon, maybe to see the autumn colours in the Castle woodland and see a demonstration at the Birds of Prey Centre which we missed this time.

"Highly recommended "

5
MikeE317, Buxton, United Kingdom 21/07/2019

We had a two night stay here to celebrate our Silver Wedding Anniversary. We booked the week before and then read the reviews and were concerned about the negative comments regarding food and service. The place is so impressive, spotless clean and staff obviously have a keen eye for detail as the whole place was immaculate. The majority of staff are youngsters who provide a level of service well beyond their years and are not shy of doing the extra mile for you. The food was scrumptious and all 4 of us definitely put on a few pounds. Based on our recommendation my in-laws are going to have a couple of nights here in a few weeks time. Thank you to all the staff who made our weekend a memorable one at this truly magnificent venue.

"Lovely castle, lovely staff"

4
PastorJM, Billinghay, United Kingdom 20/07/2019

Enjoyed most things about the castle. Our room was rather small but others were available. Good location to visit a number of places including Barnard Castle and Beamish Museum Food was excellent and we felt good value.

"Perfect Wedding Venue"

5
Samantha S, Durham, United Kingdom 18/07/2019

We recently got married at Walworth and we could not give them a better recommendation! Ailsa and Rachel helped us plan our perfect day and there was very little they that they were not able to do. They were both full of ideas and made sure everything was in place. All of the staff during the day were fantastic and there were no issues. Michael was very patient and guided us through the day seamlessly.

"Great fun"

4
404alastairw, Norwich, United Kingdom 14/07/2019

Stayed in a very large suite in a tower. There was a four poster bed. I felt like a princes looking out of the window! The suite was so large it had its own private corridor. Unfortunately the shower was positively dangerous the temperate went from straight from stone cold to boiling hot without any intermediate temperature. It would be very easy to be seriously scalded. We told the management who were took appropriately serious note of this. The breakfast was average ie nothing bad or good about it. The grounds are lovely with a large pond and bird of prey zoo.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for your review. I am pleased that you enjoyed the suite which you stayed in and I will certainly take on board your comments regarding the shower. I hope you will stay with us again when you are next in the area. Kind regards Rachel Swain Director

"Lovely hotel but poor organisation let the whole thing down."

3
User 04/07/2019

Sadly breakfast let the place down. We stayed over as we needed to be in Durham early the next day for a University open day. Arriving for breakfast at 8am there was not much on offer in the buffet - plain croissants, juice and what I think was grapefruit on a stand so high I couldn't actually see what it was! So we opted for the cooked breakfast which took over half an hour to arrive!! The restaurant was not at all busy so there must have been very few staff working. By the time our food came we really had to go, just rushed a few mouthfuls. The outcome was a late departure, the park and ride was full and we missed the first hour of a very busy day. All in all could have driven from home and arrived at the same time. What would have been a lovely stay otherwise just left me utterly frustrated.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Michelle, Thank you for your review. I am sorry that you left feeling so disappointed and I will certainly take on board your feedback in order to improve the services we offer. I can assure you that your experience was a one off and not the experience we usually deliver to our guests. I do hope everything went well at Durham University and I hope you will give us another opportunity if you are in this area again in the future. King regards Rachel Swain Director

"Walworth hotel"

5
Global27023274208, Shrewsbury, United Kingdom 04/07/2019

Jaw dropping 16th century manor house, absolute pleasure to visit.and would not hesitate to select it again given the opportunity. Although on a business trip, it would make an ideal base for touring the north east such as Durham, Newcastle and much more.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for letting us know how much you enjoyed your stay with us. I hope you will come and see us again when you are next in the North East. Kind regards Rachel Swain Director

"Amazing...but..."

4
User 01/07/2019

Really wanted to leave a fabulous so annoyed I cant. Stunning building, immaculate gardens and impressive public areas. Greeted by a lovely lady on reception who was training, very welcoming. On arriving at our room we had unfortunately been allocated a twin although we had booked at Double. We booked last minute for a very reasonable rate which I appreciate. We were informed they only had one other double room available which had a very small bathroom located in the castle which was again not a huge issue and we moved across to the room at the top of the building. We sort of got the impression that the lady knew this wasn't going to be the best choice but it was this or the single beds.The room itself was tiny and the bathroom was very very tight almost to the point where it was impossible to sit to use the toilet. As we were told this was the only room available and we didn't really want to sleep in single beds we accepted this gracefully and got on with enjoying our stay the staff were lovely about it and apologetic so we just carried on. We had a absolutely incredible meal in the restaurant is really lovely although we were asked half way through our main course if we would be having a dessert as the kitchen was closing which was a bit irritating. The restaurant 3 members of staff working and all very inexperienced and awkward not helped by the same CD on continuous loop throughout the evening and again at breakfast. We enjoyed a drink in the lounge area following our meal and as it got late it dawned on us that there was only 5 or 6 other guests in the whole hotel. We retired to our room and in fairness had a really good nights sleep, the bed was comfy, The room was just really really depressing and dark, and not in a characterful way either, poor old carpet, odd down lighters and poor furniture. Really think this should be a Single occupancy Room. Expecting to see lots of people at breakfast which would have explained the "Full" hotel the evening before again completely empty. The thing that's really got me is that if we had been allocated a wrong room changing it should not be an issue if other rooms were available we should have been offered an upgrade which we would have been happy to have paid for. The room we were given was a downgrade which just seems so odd when clearly other rooms were available but just not offered. Really strange. We were told this happens a lot with the bedroom allocations. Perhaps consider adding zip and link beds into your wing bedrooms which will give your more flexibility and easy to sort out if this happens again. We really did have a nice stay at the castle, its lovely, the food is tremendous the staff are friendly. The room move just really ruined the stay. We will stay again but will be more careful to ensure we dont have the same issue. Mr Newman

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to write your review. I have read your review and I have taken on board the points which you've raised in order to improve the service we offer. I do hope you will give us another opportunity in the future and if you call the hotel directly we can let you know which rooms are available, and I'm sure we will have one which is more to your liking. We have had issues with third party booking agents not allocating the right room, so please accept my apologies for this. However if you call us directly we will always be able to offer you the best rate and room available. Kind regards Rachel Swain Director

"An impressive building"

4
Julie P, United Kingdom 28/06/2019

Last time we visited was not a pleasant experience, but this time we had an amazing 4 poster room overlooking the gardens. The bed was very high, but comfortable. The room could have done with a sofa rather than two chairs. You could ask for "real" milk for your drinks rather than UHT. We didn't have dinner, but the breakfast was very good in a newly renovated period room. If there's a wedding on, then be aware there could be noise, depending where you are in the building - this didn't really bother us on our visit even though it was warm and we had the window open. It did mean that parking on the front was restricted so there is additional parking round the back.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Julie, Thanks for giving us another opportunity. I am pleased you enjoyed your experience this time around. I hope you will visit us again when you're next in the Darlington area. Kind regards Rachel Swain Director

"Tasty lunch with friends"

4
MOOSEMARLEY, Darlington, United Kingdom 24/06/2019

8 ladies had a nice lunch. All the food served at the same time and the menu has good choices. Very good roast of the day tasty fish and chips. Nothing much left on our plates which is always a good sign. Only problem is the lighting in the room it is dimly lit and we had to get out our mobile phones to read the menu.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for your recent review. I am pleased that you all enjoyed your meals and I will certainly pass your comments onto the chefs and the service staff. I take on board your feedback regarding the lighting and we hope to welcome you back again soon. Kind regards Rachel Director

"Holiday stop over"

5
RussH406, Leeds, United Kingdom 22/06/2019

I have stayed here several times on business in the area. This time I used it as stop over on the way to Newcastle airport for our holidays. I have always had a great room but this time I was upgraded to lovely room in the castle turret. The wife loved it, big rooms, great views of the country side. The food is always good and reasonably priced. Staff are very helpful and polite. It made a great start to our holiday. Thanks Walworth Castle

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Russ, Thanks for choosing to stay with us, and we are pleased that it was a great start to your holiday. I hope you enjoy the rest of your time away and we look forward to welcoming you back to the castle in the near future, either for business or pleasure. Kind regards Rachel Director

"Decent hotel, good value for money"

4
terrytibbs2018, Worcester, United Kingdom 15/06/2019

We used the room as somewhere to crash after a wedding at nearby Headlam Hall. The room was perfectly comfortable, although we were given twin beds instead of a double, which is a bit irritating. The place was clean and we had a good night's sleep, though. We had a few starters to pick at from the 1179 restaurant and that was pretty decent too.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Terry, Thank you for your review. I am pleased that you enjoyed your stay with us. We hope to see you back again soon. Kind regards Rachel Swain Director

"Fantastic stay for daughters wedding"

5
Flyer50061972517, Guisborough, United Kingdom 09/06/2019

We have just had a two night stay, for my daughters wedding. The staff at Walworth Castle are outstanding, and added to the special event. The venue is superb, food is fantastic. The setting is beautiful, totally would recommend for that special family event

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am delighted that you enjoyed your stay at our hotel for your daughters wedding. I will certainly pass your comments on to everyone who made your stay so special. Thank you for recommending us. Kind regards Rachel Swain Director

"Wonderful family wedding day"

5
maggie672015, Darlington, United Kingdom 07/06/2019

Excellent organisation, perfect setting & friendly, professional staff. The food was cooked & presented to perfection & special diets catered for. Great place to relax & well cared for grounds with outdoor seating, space for children to play overlooking the surrounding countryside. Drinks are a little expensive but probably comparable to other hotel prices. Would recommend this venue for a special occasion.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Maggie, Thank you so much for your review. I am delighted that you enjoyed your experience and we hope to see you back at our hotel again soon. Kind regards Rachel Swain Director

"Weekend break"

5
melony1980mw, Bishop Auckland, United Kingdom 05/06/2019

Stayed here with my husband for the weekend had a lovely relaxing time as usual. Love staying here food is fantastic, the castle is beautiful inside and out and the staff are so friendly and welcoming. I would highly recommend staying

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for recommending us! I am delighted that you enjoyed your stay and we look forward to welcoming you back again in the not too distant future. Kind regards Rachel Swain Director

"Sunday Lunch"

5
User 04/06/2019

Visited on Sunday 2nd June for a family lunch. We ate in the restaurant the service was excellent and the food was superb at £14.95 for 2 courses its fantastic value for money. The roast lamb was excellent, it was so tender and there was plenty of vegetables as well. Definitely worth avvisit

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Trevor, Thanks for letting us know how much you enjoyed Sunday Lunch. I will pass your comments onto the whole team and we hope to see you back at the castle again soon. Kind regards Rachel Swain Director

"Outstanding customer relations"

5
hayleg1, London, United Kingdom 29/05/2019

Myself and my husband got engaged at Walworth Castle 17yrs ago staying in the king james suite, i entered a competition in March 2019 and was lucky to win a all singing/ dancing stay, we booked but somewhere along the way dates got mixed up and shouldnt of been allowed on a weekend which i found out 3 days prior, on the verge of tears we all know how hard it is to get a child free night and some r&r, then there was SUSAN in reception customer relations...what can i say she worked her magic and couldnt do enough to make this happen for us and YES we are staying as planned....Thank You Susan see you at weekend!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am pleased that Susan was able to sort the date out for you. I hope that you enjoyed your stay with us and we hope to see you back at the hotel again soon. Kind regards Rachel Swain Director

"History tour"

5
User 25/05/2019

Called in this morning en route to Raby Castle and by chance saw the sign for Walworth Castle hotel. What a wonderful find. I'm visiting 60 castles this year and in doing so stumbling across some hidden gems. This being one of them. The lady on reception was so delightfully helpful. We were given a leaflet on the history of the castle - told about the dungeon and advised that Tache would be able to take us into the historic foundation. We had a lovely tea coffee - the most enormous cookies and then had the pleasure of Tache giving us a guided tour of the Dungeon. We were really impressed with her knowledge natural wit and charm. Our short visit was so enjoyable, the decor is brilliant and the grounds fantastic.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Karen, Thank you for taking the time to write such a wonderful review. I am pleased that you were made to feel so welcome. I hope you will visit us again when you are next in the area and I that you reach your target of visiting 60 castles this year. Kind regards Rachel Swain Director

"Great experience!"

5
Culture27530382015, Haworth, United Kingdom 25/05/2019

This castle was built in 1189 - how awesome is that?? The experience of staying in such an old building was enhanced by the wonderful staff. Jess in Reception was a delight, as was Tachia ( who took us on a tour o& the dungeon!).

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your review. Yes, it's not very often you can stay in a building dating back to the 12th century! I am pleased you enjoyed your stay with us and I'll pass your comments onto everyone who was involved in making your stay so enjoyable. Kind Regards Rachel Swain Director

"Amazing"

5
User 21/05/2019

I have stopped at a few B.W. hotels, but Walworth Castle was exceptional. Set in beautiful grounds. Although it was only an overnight stay as soon as we entered the hotel everything was relaxed and friendly, receptionist was informative and had a lovely sense of humour. The hotel was very busy as there was a wedding taking place, but that did not effect the attention we was given. Our room was well set out and very comfortable. Evening meal was good quailty ingrediants cooked to perfection. When paying our account we showed our B.W. gold card and was told that we must always show it when first booking in, as we would be entiled to a upgrade if a room was available. No one as ever mentioned this to us before. Thank you so much for a lovely stay. Hope to return in the neat future for a longer stay. Chris

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Christine, Thank you so much for taking the time to let us know how much you enjoyed your stay with us. I am delighted that you enjoyed your experience and we hope to see you back at the castle again soon. Kind regards Rachel

"1 day supplier visit"

5
Veryfrequenttrave1, Oxford, United Kingdom 21/05/2019

This hotel is possibly the best all round hotel that I have stayed at in recent years. I am a regular business traveller and have stayed at BW and non BW hotels all over Europe. Walworth Castle has tremendous curb-side appeal. This carries on throughout the entire hotel. Walworth Castle has been featured on the BW TV advert and this is a well deserved accolade. The staff are all extremely friendly and helpful. They are all locals and have good knowledge of the local area. The staff exhibit a sense of pride in their jobs this is rarely seen these days. The restaurant service is 5*+ and a lot of the food ingredients are locally sourced. The breakfast is to die for!! I strongly urge anyone considering a stay at this hotel to do so. You won't be disappointed. I have stayed many times, always on business, I am however planning to visit as a vacation destination and am very much looking forward to this. In conclusion, in my opinion this hotel is a real Gem!!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Wow! Thank you for your amazing review. Your feedback is really appreciated. I'm sure everyone at the hotel will be thrilled with your comments. It's always appreciated when our customers take the time to let us know how we are doing, and being such a frequent traveller and obviously staying in many hotels throughout Europe, I know your comments will mean so much to everyone. We hope to welcome you back again when you are next in the Darlington area. Kind regards Rachel

"A fabulous hotel, exceptional staff."

4
Wendy B, Sydney, Australia 18/05/2019

We loved Walworth Castle for so many reasons so I'll leave the one personal negative to the end of this review. We'd always wanted to stay in a castle and with its location, history (1189 AD) and value for money this one came up to expectations. The staff were amazing from the Manager Mike to Julie at reception to the dining and cleaning staff. Mike gave us a private tour of the dungeon and volunteered showing us the best and most interesting route to our next stop in Edinburgh. Walworth Castle isn't actually a castle in the way you might think of Edinburgh or Stirling Castles and there is no evidence it has ever seen battle. It was intended more as a home and since it was built in 1189 has had many lives including a school and POW camp. Now it's clearly a hotel with some pretty nice surrounds. Our room in the main castle rather than the annex was gorgeous. Light and bright with a draped high four poster bed and a huge bay window overlooking the lovely gardens. Breakfast was great with lots of choice and cooked dishes prepared freshly for each guest rather than the usual buffet. Now, reluctantly for the negative. You would expect a castle to have good soundproofing, but no. On the second night of our three night stay we couldn't sleep till after midnight because our neighbour was watching a movie and the sound of the movie and then his ablutions easily travelled through the walls and were quite off-putting. Also – there is a general policy of playing music through all the public spaces in the hotel which we personally found intrusive and aggravating especially as it was often quite loud. The choice of music played was also generally inappropriate for the historic ambiance. Music can really work but this didn't for us. We are admittedly sensitive to noise and unfortunately our lovely room was directly above the dining room where music was played most of the time. It was impossible to escape the low insistent bass, and piercing beat even when it was quite soft. In fairness, the staff were very patient and accommodating with our pleas to turn it down – as happened when we tried catching up on our sleep with an afternoon nap on the 3rd day! The trouble was they would turn it down and then the system automatically would turn it up again after a little while. So although we loved the castle and had a wonderful stay if you want quiet avoid room 28. And check if there is a wedding or other function scheduled as from other reviews we see that this can also be a a noise problem.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Wendy, Thanks so much for letting us know how much you enjoyed your recent stay with us. I am sorry that you were disturbed by the music. Obviously it is difficult to please everyone with music tastes and I'm sorry it wasn't to your liking. Hopefully if you stay with us again and we could allocate you a room on the top floor of the castle which is well away from the restaurant and public areas where music is played. I am however pleased that you found the staff to be welcoming and were able to get a tour of the dungeon. We hope you will stay with us again soon. Kind regards Rachel

"Evening meal "

5
User 16/05/2019

Visited the castle tonight for a meal with friends after a visit to the fabulous Walworth Castle Bird of Prey Centre. Good service, great food and fabulous surroundings. Wouldn't hesitate to recommend.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks so much for your feedback. I am pleased you enjoyed your evening and we look forward to welcoming you back again soon. Kind regards Rachel

"1189 Kitchen Meal"

4
User 15/05/2019

Stopped for early evening meal with my elderly mother on 11/5/19 and had a great time. We didn't book a table but were catered for all the same. We ate a Platter for two which is chicken breast, lamb rump, belly pork and Yorkshire pudding with roasties and mash with veg. It was outstanding. We also topped this off with the largest glass of Gin and tonic that my Mam has ever seen. The kitchen is a new addition and well set up, the staff were great, the food spot on so thanks to everyone.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Thomas, Thanks so much for letting us know how much you enjoyed your meal with us. I will pass your comments onto the chefs and waiting staff who served you. The gin and tonic looked amazing! I hope your mum enjoyed it. We hope to see you back again soon. Kind regards Rachel

"Great Character Property and Location"

4
Villan64, The Royal Town of Sutton Coldfield, United Kingdom 10/05/2019

We have stayed at Walworth Castle Hotel twice before. This time just for one night whilst visiting the area. Reception were helpful and friendly and for the second time we were upgraded to one of the superior rooms in the old part of the castle. We stayed in the hotel for evening meal which was fine if not as good as our previous stays and real ales are no longer served. Only downside was that they were having problems with a smoke alarm so everyone had to leave the restaurant until it was established as a false alarm. It went off a few more times before we left in the morning. Hopefully it is fixed now! We would still go back to this hotel if in the area. Breakfast was excellent.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to write your review. I am pleased that you enjoyed your stay with us and we hope to welcome you back again soon. Kind regards Mrs Swain Director

"Our daughter's wedding"

5
TheTweens, Hertfordshire, United Kingdom 07/05/2019

All I can say is what a wonderful experience the whole weekend of our daughter's wedding was. We arrived on the Friday, we had a four poster bedroom, in the castle itself, with a sitting area overlooking the grounds. The staff were most helpful and extremely friendly, giving us all the information we sought. We had a meal in the restaurant and were pleasantly surprised at the quality and also the reasonable cost of the food and drink. The wedding itself was well organised, the meal was excellent and the evening buffet was spot on. Breakfast was also good. Continental style to start off with followed by any hot food from the menu. The staff could not do more to make the wedding a total success. We can totally recommend this venue. If we are in the area and need a hotel, we would certainly stay again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for taking the time to review our hotel. I am delighted that you enjoyed your daughter and son in laws wedding. I am pleased that you found the wedding to be well organised with friendly staff and great food. Thanks so much for recommending us and we hope you will come and visit us again soon. Kind regards Mrs Swain Director

"EXCELLENT"

5
User 02/05/2019

The venue is superb. Location is fantastic and quiet. We did stay during the week, so no functions on. Restaurant was awesome. Chef is top notch. We had the Roast Beef. Great portions and perfect taste. Breakfast was the same. Staff were the best we have experienced. Friendly (not overly friendly that you feel awkward), approachable and helpful. (Julie and Jack...thanks!) Set on a huge area, great for an after breakfast walk. We will be using this venue as our regular hotel from now on when in that area. Thanks!

"A lovely castle in the wilderness !"

5
User 01/05/2019

Great place to stay ! and excellent food.A bit out of the way for business trips but then a great place to unwind and relax with some good wine and company. Lovely grounds and great service with a 24 hour desk

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for giving us a five star review. We really appreciate it. Although we are located in some gorgeous countryside with views of fields for miles, we are also only 5 miles from the market town of Darlington, Bishop Auckland and Newton Aycliffe and only a 5 minute drive from the A1 motorway, so perhaps not too much in the wilderness. :) We hope to see you again soon. Kind regards Mrs Swain Director

"Just fab"

5
786donh, West Yorkshire, United Kingdom 01/05/2019

Stayed two nights over the recent Easter holiday. It was an impromptu last minute thing. Really enjoyed it. A place full of history and character. Would make a great venue for wedding or family event. Standard room was a little plain but very clean and had plenty of space and a comfortable bed. Food in the restaurant was excellent. Good quality ingredients, well prepared and presented at booth breakfast and dinner. Was a little disappointed that a couple of the preferred options weren't available but the alternatives were tasty and enjoyable. Staff were well turned out, friendly and helpful though some of the newer ones could do with more training (as is always the case when you're learning but bar service could be slow). Reception staff first class. All in all a very reasonably priced and well run establishment. Recommended.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for your review. I am so pleased that you enjoyed your stay with us and thank you for recommending us! We hope to see you back at the castle again soon. Kind regards Mrs Swain Director

"Good find"

5
churchbarn, Lincolnshire 01/05/2019

Was looking for a castle to stay in for another item to tick off bucket list and found Walworth Castle on Best Western site. On line booking was simple and found the hotel easily off the A1. First impressions on driving into the grounds was how immaculate the lawns and borders were and plenty of parking. Reception booking in was friendly and efficient and directed to our suite. Having seen it on line ,I knew what to expect, but partner was blown away by four poster in large well furnished room with a very large bathroom too. Room was clean ,plenty of power points( with usb sockets also) tea coffee etc. Minor gripe with bath robes- we are not all waif like models and for a normal man a bit tight and revealing. We did not use the lunch or evening meal service but breakfast was excellent. Plenty of cereal choice,pastries,toast, fruit juices etc. The cooked breakfast menu was also extensive. Orders were taken by cheery staff with no request too much to ask. We had an issue with noisy guests outside of the hotel at 10.30pm but a call to reception solved the problem in seconds- excellent service. Check out was simple and efficient with two bottles of water given for our journey-a nice touch. All in all a great stay, fabulous room, fabulous staff and a reasonable price too. Well done to one and all we will return. ps please sort pot holes at entrance from the main road.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you for choosing to stay with us and ticking 'staying in a castle' off the bucket list! I am pleased that you enjoyed your experience. I will pass your comments onto the whole team, who contributed in making your stay so memorable. We hope to see you back again soon, and I'll get our maintenance manager to sort the driveway! Kind regards Mrs Swain Director

"Fantastic stay overnight"

5
HonestReview1212, Leeds, United Kingdom 29/04/2019

Turned up to a beautiful old castle. Entered reception to be met by a really friendly and helpful young girl. Chatted away to us and really made us feel welcome. My husband had requested room 19 - 4 poster HUGE bedroom - on the 1st floor. I was over the moon as it was my birthday and my hubby had pulled out all the stops. Rose petals, my favorite wine and chocolate covered strawberries were waiting. We had dinner reservations in the restaurant/bar. You are packed in tight but this is part of the castle experience. Old style wood and quirky decorations and ornaments. The staff were brilliant, we didn't catch the waitresses name unfortunately but Harrison was the waiter who couldn't do enough to help. Food was really nice, good honest pub food, cooked to perfection. The staff were always checking the tables to make sure we had what we needed. Attention to detail was brilliant for such a young team. After dinner my husband asked 'What is in the dungeon' and straight away Harrison said 'Would you like to see'. He went to get the key and down we went and he told us about the history and that they sometimes use it for weddings! Really patient and nice young lad. We went back to the room - there was a wedding on so it was really noisy but it was only about 10.30 so not a big deal. We did call reception at 12.30 when the noise would stop and almost straight away it quietened down. I remember back to my wedding so understand being quiet isn't at the forefront of your mind. If you are bothered about noise then I wouldn't book when there is a wedding on as the wedding party room is in the centre of the hotel. No escaping the noise. Breakfast was fabulous and check out was as friendly as check in. Was everything perfect in the hotel, no, but was my stay excellent with great staff, yes. I would stay here again without a shadow of a doubt!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your review. I am delighted that you enjoyed your recent stay with us. Room 19 has recently been refurbished so its great to hear such positive feedback. I will also pass your comments onto the team, Harrison in particular. We look forward to welcoming you back to the castle again in the near future. Kind regards Mrs Swain Director

"An affordable castle stay"

5
philips651, Sheffield, United Kingdom 21/04/2019

The first impression is good - you've entered the drive of a castle. There is plenty of parking too. Reception is inside the castle, and has friendly and efficient staff. The room, ours was in the annex, was large enough, with a decent TV, and good en-suite facilities. Breakfast and evening meals were both good, with accurate service. We enjoyed our stay here. Doubtless helped by good Spring weather, the impression of the hotel grounds was good - well kept and charming. Would I stay again - yes.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Philip. Thanks for taking the time to review our hotel. I am pleased that you enjoyed your stay with us and I'm delighted that you would stay with us again. We hope to welcome you back again soon. Kind regards Mrs Swain Director

"Hidden Gem"

5
Andrew M, Doncaster, United Kingdom 17/04/2019

Lovely castle hotel in beautiful grounds just 10 minutes from A1 and Darlington. We upgraded to a superior double and werent dissapointed with our large room and four-poster bed. Good and quality food for both breakfast and evening meals. The staff also gave us a tour of the dungeon and haunted (maybe) library tower. Excellant value for money.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Andrew, Thank you so much for your wonderful review. I am delighted that you enjoyed your stay with us and I will certainly pass your comments onto all the staff who made your stay so memorable. We hope to see you back at the castle again soon. Kind regards Mrs Swain Director

"Too cold in the winter"

4
User 13/04/2019

This is a very unusual hotel and very interesting, we went at the wrong time of year, its too expensive to heat in the winter. The staff were great and the room was nice and tiny, but still too cold, it would be great in the Summer.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi John, Thanks for your review. I am sorry that you found our hotel to be too cold. All the radiators in the hotel have thermostatic valves which can be controlled individually, so I'm not sure why in your review that you put it was down to being too expensive? I do hope you will pay us another visit again soon. Kind regards Mrs Swain Director

"Great suite!"

5
von582015, Staymonth=8 09/04/2019

My husband booked a short stay in a suite - totally gorgeous! Massive room, four poster bed, a bathroom bigger than some hotel rooms, lovely grey decor with yellow accents, and soooo much character. The staff were personable, helpful, and friendly. We enjoyed discovering the history, the many different public rooms, and the compact grounds (the nature trail is short but pleasant). And, having arrived late on Sunday afternoon, we can highly recommend the Bar Kitchen 1189 for a late roast lunch. Admirable selection of wines, many gins, and bottled beers to tempt the palate. Can't wait to go back! Thank you to every member of staff for making our mini break truly enjoyable - we will be back!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your review. I am pleased that you enjoyed your stay so much. I will pass your comment onto all the team who contributed in making your stay with us so memorable. We hope to see you again soon. Kind regards Mrs Swain Director

"A trip back in history"

5
User 31/03/2019

Our room was small but full of charm with a double four poster bed at its centre, a magnificent view and full of period features that added to an experience of historical time travel. The staff very kindly took us on a tour of the dungeon as my wife was keen to spot any ghosts the poor chap who took us down got covered in cobwebs bless him and started freaking out as he was scared of spiders which provided me with some entertainment lol. We had our on private dinning area in the tower room with rose petals and candles decorating the table and room which was magnificent, an extensive menu to choose from and personal care of Callum our waiter. The food was without fault and filling, I couldn't finish mine despite it being delicious. We both slept very well despite the wedding party below and woke to a fantastic breakfast in bed cook with local fresh ingredients the eggs were the best ever. The staff are five star and make your time there special so thank you Susan, Callum, Holly and the rest of the team names I can't recall sorry but you're still the best especially the young chap covered in cobwebs you made our anniversary.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Susan, Thank you so much for your wonderful review. I will certainly pass your comments onto all the staff involved in making your stay with us so memorable, in particular Susan, Callum and Holly. We hope you will come and stay with us again in the not too distant future. I am pleased you also got the chance to visit the dungeon. :) Kind regards Mrs Swain Director

"Evening Wedding Reception"

1
Drew0076, Glasgow, United Kingdom 31/03/2019

****Very Poor Service**** Attended Walworth Castle as part of an evening Wedding Reception. Well all I can say it what an experience, within 2 hours, having to run around and find service staff for the bar. There was a total lack of organisational skills, not deploying the staff in the areas requiring customer service. The whole customer experience was extremely poor, despite raising concern to the Head Receptionist Andrea, who was extremely defensive and lacked empathy for her customers at the establishment. Followed up with a conversation with Andrew the Duty Operations Manager, who took on board the feedback. It will be interesting to see if any improvements are made. My own opinion is this was like a faulty towers operation. Toilet facilities totally lacked, no loo role and they were disgusting, no glasses available at the bar, and some staff just didn't care about the whole customer experience. I would certainly not recommend Walworth Castle.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Drew, I am sorry that you didn't enjoy the evening wedding reception to which you were invited. However we've received some wonderful comments from the bride via Facebook. She wrote 'Thank you so much to Rachel and the Walworth Castle Team for helping me create my dream day at the weekend! I will hold your venue with special memory forever and i couldn't of picked a better place for the type of wedding i wanted' The mother of the groom also left a review on facebook and wrote 'Really enjoyed our stay for my son's wedding lovely comfortable rooms' We receive lots of wonderful comments from most of the guests who attended, but again I am sorry if you were disappointed. I would like to make you aware that we don't have anyone who works at the hotel called Andrea so I'm not sure who you spoke to. I also notice that the images you have attached to your review both had members of staff in them so it suggests that you didn't really have to run around to try and find them, but simply to look up from your phone. Kind regards Mrs Swain Director

"One of the better ones in the area"

4
Fredouilleuk, Milton Keynes, United Kingdom 24/03/2019

Stayed several times on business, with colleagues. Due to my rates, I'm generally in the "lesser nice" rooms than my colleagues, but honestly not an issue. Lovely, quirky doors leading the lovely rooms. The best part of this hotel: the ladies at reception. Absolutely lovely! Really friendly and helpful. The staff at the bar, whilst fairly efficient, not as friendly. Very good food served in the bar/restaurant. Shame their is no facilities in this hotel (gym/pool) as this would make it even better, and more popular I'm sure. Parking is great, straight in front of the hotel. Would definitely return.

"Daughters wedding"

5
User 14/03/2019

Got to say the staff everyone from the under manager to bar staff reception were amazing my Daughters wedding was excellent from start to finish. Food excellent the place was imaculate. Setting awesome. Loved every minute of it. Only down side was the Manager was rude not very helpful what ever courses the rest of the staff go on he should be on them. Breakfasts also very good. Drinks are expensive only down side. Loved this place.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Anita, I am delighted that you enjoyed your daughters wedding so much. I will certainly pass your comments onto all the members of staff who contributed in making the day so special. We hope you will come back and visit us again in the not too distant future. Kind regards Rachel Swain Director

"Nice to be back...."

5
Adam B, Newcastle upon Tyne, United Kingdom 14/03/2019

Having got engaged here back in 2010 we try and return on a regular basis as we do have fond memories of the place. From arrival to departure all the staff (but particularly front of house) couldn't have been more helpful. We did arrive earlier than the check in time for lunch and reception sorted out an earlier check in and the administration of check in whilst we ate. We did enquire about private dining in the library which was unfortunately unavailable that evening but appreciate we should have booked this in advance so our fault. We booked a castle room (number 19) which had been refurbished since our last visit and we loved it. The only gripe is the shower situation (takes ages to warm up and not very powerful) but appreciate its an old building and plumbing works may be tricky. The bathroom seems large enough for a separate shower and larger bath which would finish the room off lovely.... The evening meal was lovely, we opted for the roast English Meat board for 2 for mains which was massive (we shouldn't have had starters first)! The wine list is good which a range of options and prices to suit. Overall another fabulous stay and Im sure we will be back soon.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Adam, I am delighted that you enjoyed your recent stay with us, and found all the staff to be so welcoming. We have just refurbished room 19, so I am pleased that you liked the decor. I do take on board your comments regarding the shower, and we are looking at ways in which we can increase the pressure of the showers, but being such an old building it is a challenge. I will pass your comments onto all the members of our team who made your stay so memorable. We look forward to welcoming you back again soon. Kind regards Rachel Swain Director

"An experiance"

3
User 10/03/2019

Friendly staff. Poor internet access.code given did not work in room . The shower was ok but don't put on eco as cold even tho the sign asks you too. Service was good. Sunday roast was as always tasty and value for money. Breakfasts were good with a good selection to choose from.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for your comments about your recent stay. We hope you will choose to stay with us again soon. Kind regards Rachel Swain Director

"Terrible room! Tiny bathroom"

2
User 03/03/2019

Recently stayed here for a friend's wedding and paid to stay in the castle, this was my first mistake! After ascending the 3 sets of stairs we eventually made it to our room. The room (31) was tiny and a very simple bog standard room, something you get in a b & b in Blackpool or somewhere. As we were at a wedding we only had time to dump or bags and get back to the ceremony. By the time the night had finished and we made our way back to our room up all the stairs it was gone 11pm. At this point I went to go to the bathroom! It was TINY! It was that small I could even get on to toilet to use it, meaning I would have to travel all the way back to reception whenever I need to loo. The bed was a standard double! For the £130 I spent to stay here I got nothing for it other than a bad back. The following morning the place had a power cut so couldn't get a shower or make a cuppa tea. This just topped off a miserable night away. I know it's not the hotels fault for the power cut but it is theirs for the standard of room! One last thing before I leave this post the drinks for the wedding party were ridiculously expensive for a double vodka and red bull was £10.20! I won't be staying here again!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Mr Guz, I am sorry that you were disappointed with your bedroom. We do have rooms of all different shapes and sizes in the castle, but if you were unhappy with your room in any way, if you would have let us know during your stay we could have potentially changed your room to one which was more suitable to your requirements. A member of our management team has spoken to you since your departure and we believed we had reached an amicable solution, so its therefore disappointing to read your review on Tripadvisor. I hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"Best western Walworth castle"

5
User 01/03/2019

Very polite well mannered staff , was ungraded to a 4poster room at short notice , the lady behind reception ( Susan ) was one in a million very helpful! The food was delicious with a great service. Such a beautiful place to stay would certainly recommend staying here!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Aaron, Thank you so much for your lovely review. I will pass your comments onto all the team, and Susan is indeed one in a million and I'm sure she'll be delighted with your comments. We look forward to welcoming you back again in the not too distant future. Kind regards Mrs Swain Director

"Walworth - well worth!"

4
User 23/02/2019

Friendly & helpful staff all round. Food good, if there's any criticism, it would be of the ginormous portions, leaving us unable to try the desserts! Only there for 1 night due to attending a wedding nearby. Wouldn't hesitate to go again though.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for letting us know how much you enjoyed your stay and that you found the staff to be friendly and helpful. I'll let the chefs know that their portions are too large! :) I do hope you will visit us again soon. Kind regards Mrs Swain Director

"Walworth Castle Lodge Stay"

3
michelle33_12, Wigan, United Kingdom 22/02/2019

We stayed in the lodge for a weeks holiday with 2 kids and a dog. Although on first night was a little worried with a number of flys in the entrance and bedroom, the rest of the stay was as we expected. We was welcomed into the lounge at the castle hotel with the kids and dog, the scones and cookies were lovely. Could not fault service was good. More towels could have been provided - maybe a change half way through week - but got told its self catering, got told there was a washing machine but wasnt one, hot tub was great kids loved it - found out on last night there were speakers that connected to bluetooth-no run through on how to etc. I think there should be a cover over tub as one night it rained and nowhere put towels only inside - a long few seconds to get warm after coming out the hot tub. We called at the The Spotted dog made to feel very welcome and food amazing only 5 minutes drive away. So question would i stay there again maybe yes but not in the lodge - there is a cottage which looks amazing but is expensive for a weeks holiday but it is 3 bedroom and a massive garden. just a note there is No pubs withing walkin distance. I did also read on one of the reviews about traffic going past - sometimes it could be quite noisy. i dont like being negative about anything but it could have been better.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Michelle, Thank you for taking the time to let us know how your recent experience in the holiday cottage was. As the cottage is self catering, we do only offer one set of towels per stay, although we do offer the option of a change part way through your stay although there would be an additional cost for this service. I am pleased you enjoyed use of the hotels lounge and that you found the staff to be friendly. I will certainly pass your comments onto them. Although there are no local pubs to walk to, we do have a cosy bar and restaurant located within the hotel which you would have been more than welcome to use. I do hope you will visit us again soon. Kind regards Mrs Swain Director

"An enchanting luxury stay in County Durham"

5
Wayayelike, Bucharest, Romania 20/02/2019

We've had a lovely time at the castle, stayed in the Baron room which was big enough for a family of 4 (which includes a baby). Had dinner and breakfast in the newly refurbished Farmers restaurant, great decor, good food, friendly and attentive staff. The historical setting, the grounds, the kiddy play area and the dungeon were all great fun and very interesting. Our 7 year old daughter cannot wait to come back. Special thanks to Julie, Liam and Beth for a very warm welcome and a comfortable stay!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am delighted that you had a wonderful time at our hotel. I will pass your comments onto the team here at Walworth Castle and I hope you will visit us again in the not too distant future. Kind regards Mrs Swain Director

"Excellent Room, very friendly staff "

5
themajoroak, York, United Kingdom 20/02/2019

We were looking for a winter hideaway and Walworth Castle was just prefect. We stayed in a suite in one of the Tudor towers which was fabulous. Four poster bed, double spa bath, enormous sitting room with 18th Century plasterwork on the ceiling, couldn't be better. Everything was clean and comfortable. Furniture and decor wasn't ultra modern chic but was in keeping with a period hotel and worked perfectly. Staff on reception, bar and restaurant were all really welcoming and friendly. Had a family run atmosphere rather than corporate chain. We ate in restaurant twice, newly refurbished Farmers restaurant looked great and again was in my keeping with period hotel. Food quality was good without being great. Only suggestion is to improve beer selection, even a few local bottled real ales would have helped.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Wow! Thanks so much for your review. I am delighted you enjoyed your stay with us and found the hotel to be clean and comfortable. Being privately owned and operated I am pleased that you got the feeling that Walworth Castle is a family run hotel. I will take on board your comments regarding the beer selection as we are constantly wanting to improve what we do. Thanks again for your comments. Kind regards Mrs Swain Director

"Friendly staff and great breakfast"

4
Ama4219, Denver, Colorado 15/02/2019

Castle converted to a hotel, built in 1189. Stayed at the annex, not in the castle. The lighting in the room is on the darker side, maybe for the ambiance. The floors in the castle creaked, not in the annex. Staff was very friendly staff and the breakfast was awesome.

"Well kept castle"

4
User 13/02/2019

Stayed over one night here and enjoyed the stay. Booked an annex room but was upgraded to a castle room which was nice and spacious. Quite a remote hotel with not much nearby so decided to eat there too, food was lovely and didn't need to wait long, good menu and drinks selection along with friendly staff. Very well priced hotel and would recommend highly, just bear in mind you need transport to stay here and it is a remote hotel so not much to do locally, great for a rest :)

"Fantastic suite and good food"

4
Andy H, Holyhead, United Kingdom 13/02/2019

Stayed for two nights visiting a friend who lives nearby. Lovely welcome at reception and staff were helpful and friendly all through our stay. We had a four-poster suite in one of the castle towers. Comortable lounge area, good bathroom and superb bedroom. Room felt a little tired and could do with a freshen up - but that's just being picky! Breakfast was superb with plenty of choice and well cooked. We ate in the restaurant both nights too. Not a huge choice but good variety, and the food was excellent.

"Miweek Break Walworth Castle"

4
Ket01, Milton Keynes, United Kingdom 12/02/2019

Walworth Castle is a good quality 3star Hotel. The staff were very pleasant and helpful . The rooms are clean ,Spacious and well used. The room we were in would benefit from a refurbishment but was more than adequate . The hotel is well situated for all locations near to to Darlington ,Barnard Castle, Bishop Auckland , Newton Aycliffe etc. The National Rail Museum at Shildon is worth a visit and entry is free. Barnard Castle is within easy reach not to be missed.

"Excellent venue for a function"

4
User 12/02/2019

We held a retirement party here for around 50 guests and it was excellent. Everything was prepared well in adavance and the room looked great.. The food was mostly outstanding although the vegans reported that their dishes whilst perfectly nice enough, were a bit bland. Staff are excellent - very pleasant and helpful and will put themselves out to be helpful. I would definitely recommend this hotel for a function.

"Sunday lunch"

3
Mike F, Here 10/02/2019

Farmers Bar was shut for revamp. We tried the carvery and were quite disappointed overall. Seating is cramped and it doesn't help when parents let their kids mess around inbetween the tables (not the hotels fault I guess) and even worse when a largish party has half a doz very excited and noisy kids. I know kids will be kids but. Again its not the hotels fault as such but maybe they should have a quiet word with some parents. Just a thought. Food wise it was disappointing on many levels. 3 very nice joints, beef, pork, and gammon but no chicken/turkey as a real white meat option. I had the pork and it was good. Veg was OK but very "carvery" level.. watery turnip, hard carrots, etc.. and amazingly no mashed potato!!! Gravy, which to me makes or breaks a meal, was watery :( Value for money at £9.95? Maybe/maybe not. Service was generally good but as another reviewer pointed out the "chef" who carved the meat needs to learn how to smile a bit more and his assistant just need to learn how to smile. Bar staff were OK but the small bar gets very crowded as that's where you have to go to pre-pay for your meal and get a "ticket" for your meal. Never had to do that before. Would we return? Nope. Lovely setting but just too many negatives for me.

"Pleasant hotel - great food!"

4
Joyce M, Leicester, United Kingdom 05/02/2019

This is a very pleasant hotel - with all the essentials for a comfortable overnight stay. The bed was very comfortable, shower room spacious and well appointed and all the usual amenities provided. I did think the bar and lounge were less inviting than I would have liked - which is probably just down to poorly designed lighting. The dining room also lacked 'cosiness' - but that was well compensated for by the quality of the food. I ordered a roast dinner - as I thought it would be a safe option. I think it's the best roast dinner I have ever had - everything perfectly cooked, hot and full of flavour. The staff were excellent too. The meal certainly contributed a lot to the enjoyment of my stay.

"Excellent"

5
zoulipops, Cumbria 04/02/2019

We've just had our second lovely stay in Walworth Castle and we'll certainly be back again! The staff at Walworth really make your stay something else, we had a slight issue with our room on the first night and the lady on reception sorted it out promptly and professionally, for which we were very grateful. All staff from the moment we checked in were so friendly and attentive. The food is fantastic and very reasonably priced, as are the drinks. We ate on both nights and thoroughly enjoyed our evening meals and breakfasts too, where there was a great range to choose from, including vegetarian options. Thank you Walworth :)

"Lovely hotel "

5
Laura_Tobia, Cardiff, United Kingdom 31/01/2019

I stayed at this hotel for 2 nights. The castle itself is beautiful, we had a lovely room in the castle which was recently renovated with a lovely bathroom and spacious room, the bed is really comfortable too. Breakfast was lovely with a nice selection. The staff were very friendly and couldn't do enough for us. I will definitely be staying here again!

"A Living Castle of yesteryear"

5
Francis D, Crewe, United Kingdom 29/01/2019

This is a fine hotel and one that we have enjoyed on several occasions the staff are so friendly the rooms are always clean and well presented. Most weekends there is a wedding taking place and of course the castle make a great backdrop. We have found the food good and filling. The only draw back is there is no lift as the building is so old they cannot have one fitted.

"Wedding Anniversary"

5
User 27/01/2019

Thankyou to all the staff and especially Susan on reception who was so polite and helpfull from the first contact with my wife on the phone when booking. She is a credit to best western hotels. Food was good and the room was at a high standed and clean. This castle is deep in history and has great views from the grounds. Will be booking again .

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi Martin, Thanks so much for your review. I am so pleased that you enjoyed your stay with us and I will certainly pass your comments on to all members of our team, Susan in particular. We hope you will come and stay with us again soon. Kind regards Mrs Swain Director

"A very good value stop over"

5
Stuart T, Conwy, United Kingdom 21/01/2019

This was a one night stop over and it was a very pleasant experience. Upon driving up to the castle, it was very impressive. The staff at reception were friendly and very helpful. It goes without saying that this is an old building and as such this has creaks and imperfections but all this is part of its charm, along with its fascinating history. Dinner was astonishingly good value and exceeded our expectations, as was the breakfast. We found every member of staff very pleasant and the hotel very clean.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Stuart, Thanks for letting us know who much you enjoyed your recent stay. I am pleased that you found all the staff to be friendly and helpful, and the food to be tasty and good value. We hope to see you back at the castle again soon. Kind regards Mrs Swain Director

"Excellent "

4
marionw74, Middlesbrough, United Kingdom 20/01/2019

Visited for a weekend break and we were not disappointed. The grounds and the hotel are stunning and the staff were the friendliest and most helpful I have ever seen. Thank for making us feel like royalty in this beautiful castle. We will be back soon

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Marion, I am delighted that you enjoyed your recent stay with us. Being privately owned and operated we always try and focus on giving our customers great service. I will certainly pass your comments onto the team. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Wedding party"

1
User 20/01/2019

When my husband & I attended a wedding it was an awful experience from the moment we arrived , the receptionist greeted us with may I have your payment card for accidental accidents I said we've already paid then the duty manager micheal was stood there saying which part do you not understand very rude and sarcastic ! We struggled with all our clothes and bags to the room on our own as he never helped us ! We arrived in the room which was very disappointing as we had paid for a castle room but it was dreadful as the decor was so dated it smelt fusty the room looked onto the car park from the large open bathroom with no privacy . The bed was right next to the toilet the plug in the sink did not fit the toilet never flushed properly ! What an awful experience we never stayed the night in the end so we headed home . Later that week I rang the castle to complain then micheal who answered was very rude again then I decided to write a letter to the owners and explained about the experience and they just stuck up for micheal I really don't know why as this so called gentlemen is ruining there business as the staff think he's rather rude and arrogant and most of the guests at the wedding was commenting on his behavior and if anyone does stay here when there's a party on don't tell the bar staff as they will charge you extra as they did my husband what a rip off don't stay there I wish I had booked a b& b or even a travelodge what an awful experience

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry you felt that you didn't enjoy your experience with us. I'm not sure when you stayed with us as I have no record of your complaint. If you want to contact me directly I would be more than happy to look into the points which you have raised. I can assure you that it is standard practice to ask guests for a pre authorisation on a credit card. The reason behind this is to allow guests to charge food and drinks to rooms and not for accidental accidents which your review suggests. Again, I am sorry you didn't enjoy your stay with us. Kind regards Mrs Swain Director

"Family get together "

5
louisef220, Cramlington, United Kingdom 13/01/2019

What a lovely place , well kept Staff always happy to help ,made you feel welcome . Our family there was 32 of us and we were well looked after . Breakfast was lovely also evening meal was amazing very nice . Room 21 was lovely and comfy and really clean . We have already said we will come back to the castle maybes in summer .

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Louise, Thank you for your review. I'm so pleased that you enjoyed your stay with us. I will certainly pass your comments onto all the staff who looked after you so well. We look forward to welcoming you back in the summer. Kind regards Mrs Swain Director

"Excellent - Book now"

5
stephenhA1112VT, Beverley, United Kingdom 04/01/2019

I cannot praise this hotel enough. As my husband and daughter will verify, I am very hard to please and I can honestly say that our stay was faultless. We went with friends for the Murder Mystery Evening for my husband's 60th birthday. The event itself was very well organised and fun. The meal was a set menu but was lovely. My daughter has severe food allergies and not only did they cater for her but checked in advance whether she would be allowed the meal. As she was not allowed the dessert, the chef made a chocolate brownie with cream for her. They took her allergy very seriously and consulted with us all the time. The staff were faultless and could not do enough to look after you, without being intrusive. Efficient, friendly, professional (and fun at the murder, mystery event). As it was a surprise for my husband and we had taken balloons etc for his birthday, the receptionist hid them behind the desk and the restaurant manager set them up on the dining table for us. The rooms and hotel were extremely clean and well kept. We had a room with a 4 poster bed in and it was very spacious and well equipped. Breakfast was delicious and again they catered for my daughter's allergies. Both my husband and our friends have decided that we will be going back again for a longer stay. Beautiful setting too for walking and photographs. If you are wanting a lovely break away then book Walworth Castle now!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for taking the time to write such a wonderful review of our hotel. I will certainly pass your comments on to all concerned. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Uninterested staff"

1
User 31/12/2018

Day of our stay was for a wedding at the castle, which began at the same time booking in time started. We asked for an earlier bookin, they didn't even try!! they offer you a room at the venue for the wedding.. at their venue! and you can't get ready for it in your room? Thats the worst experience i've ever had. The room was in the wing DON'T EVER get these rooms, smallest piece of rubbish i've ever stayed in, hidden away kettle as no room to store anything. ABSOLUTE SHAMBLES!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Aaron, Although you have entitled your review uninterested staff, it doesn't necessarily mean that staff are uninterested because you don't get the answer you are looking for. It clearly states that check in is after 2pm, although whenever possible we always try and let guests check in early, but the rooms are not always available as check out is not until 11am. If you wanted to guarantee an earlier check in, we always recommend that the night before is booked. If you look at previous reviews, it is the staff's attitude with their friendly and professional service that shines through but we understand that it is impossible to please all of the people all of the time and your review highlight this. I notice that your review doesn't take into account any of the wedding celebrations which you were attending, which is a shame as our 'uninterested staff' have received nothing but compliments for both food and service. Regards Mrs Swain Director

"MAINTENANCE ISSUES"

3
Passenger802811, UK 17/12/2018

The WALWORTH CASTLE Hotel also has two self catering accommodation ie The Walworth Cottage and the WALWORTH CASTLE LODGE in the Best Western - WALWORTH CASTLE Hotel grounds. These two self catering accommodation are owned by the same owners Mr and Mrs Swain, owners of the Walworth Castle Hotel, and you can book these accommodation as well as the Hotel rooms within the Castle or the Annexe. All the accommodation Castle rooms, cottage and Lodge, (we stayed at) can be booked direct with the Hotel ( It is a privately owned Hotel but linked to the Best Western Hotel chain, by the owners Mr and Mrs Swain). We booked the Best Western - WALWORTH CASTLE LODGE direct with Best Western-  WALWORTH CASTLE Hotel staff, as stated the WALWORTH CASTLE LODGE is situated within the Castle grounds. Same accommodation business as the Walworth Castle Hotel and owned by the same owners We booked the WALWORTH CASTLE Hotel Lodge for 7 days for my partners special birthday celebration. On booking we dealt with Jess Todd from the WALWORTH CASTLE Hotel Reception via email,  telephone and booked direct with her. She was excellent, professional with superb customer service. Thank you Jess. On arrival for our trip, we were dealt with Julie, at Best Western-  WALWORTH Castle Hotel Reception. Again very good customer service. Liam,  a member of staff was called to show us the Walworth Castle Lodge and give us access with the keys from the reception.. (NB : The Best Western - Walworth Lodge self catering accommodation is situated at the entrance,  grounds to the Best Western -  Walworth Castle Hotel.  It is part of the Walworth Castle Hotel accommodation. Any issues we had to report to the Reception of the Castle Hotel, collect keys to the Lodge and return the keys, staff we dealt with are employed by Best Western - Walworth Castle Hotel). On initial staying in the Lodge. It was excellent for our needs, extra living space and decor, hot tub, main bedroom and en suite were excellent. We wanted a large living space for 2 adults and a dog. Liam confirmed, the Hotel had also left some milk, bread and eggs for our stay, which was a nice touch. I mentioned to Julie and Liam we were interested in any cancellations for Christmas 22 Dec 2018 for 5 to 7 days for the Walworth Castle Lodge. I wanted to book both stays when I booked it with Jess, from the Reception at Walworth Castle Hotel, but Christmas had already been booked by a guest and New Year also. The next morning while walking the dog,  in the grounds of the Castle, I bumped into the Walworth Castle Hotel Manager called Michael. I think he was ensuring I was staying at the hotel, which I was, this was good security in my opinion. I confirmed we were staying in the Walworth Castle Hotels Lodge.  I confirmed excellent customer service from his staff members on the Reception -  Jess on booking, Julie and Liam the night previously. He stated If we wished we could take our dog into the Hotel Lounge, if we wanted a drink, the lounge had an open fire/tv etc, which was very nice of him and we did visit with our dog during our stay. ( This lounge was in the main part of the Hotel). I also mentioned to Michael - if any cancellations for Christmas 22 Dec 2018 for 5 to 7 days for the Castle Lodge. We would like to book the Lodge again with Walworth Castle Hotel. He seemed on initially talking to him, quiet, reserved but I was able to have a conversations and discuss that the booking was for my partners special celebration. That we really liked the Lodge on initial inspection. We went out for the day and on our return to the Lodge that evening, we could smell sewer odour,  drains smell coming from the far toilet/shower down the corridor. In the corridor leading to this toilet shower and other rooms ie kitchen, main bedrooms where fitted and switched on electric air freshener plugs turned on by the Hotel. I opened the door to this shower/toilet and the smell hit me. It was very strong sewer drain smell. It seemed stronger if you had the doors closed to the corridor and the smelling toilet/ shower. We had to open the windows and doors to alleviate the smell. The next morning while walking the dog around the grounds, I went to reception to report the smell, which seemed to be stagnant sewage odour and remaining smell.  This shower, toilet was not used by ourselves throughout or stay, we used the en suite toilet/shower/bath. On arrival at Walworth Castle Hotel Reception, Jess was on duty again and I started to explain, I didn't want to complain but there was a very bad sewer/drain smell, Jess started to apologise and stated she would arrange for Shane, the maintenance man who was on duty on Monday at 0900hrs to attend to have a look. As she was doing this, Michael, the Hotel Manager, came out of the back room door to the Reception, he had heard me stating this to Jess. Michael then just asked “have you used the toilet or shower?” I said no, we are in the main bedroom and using the en suite, I was a bit concerned, annoyed by this comment. Michael didn't apologise like Jess did. I again I reiterated to Michael I didn't want to make a complaint but there is an issue with this toilet/shower sewer bad smell. He stated he would arrange on Monday for Shane to have a look at it. I stated to Michael that on the Friday on our leaving you may have to do a proper fix, I was aware there was a wedding being held at the Walworth Castle Hotel this day. I thought Michael would have apologised for the issue, but he didn't. Later that morning on getting ready to leave to go out for the day, Brenda the Walworth Hotel cleaner appeared. She stated she had some drain bleach to put down the drains, on her flushing and checking the shower trap, which was adequately clean, but the smell started to emanate strongly again on flushing the toilet. Brenda confirmed due to the Sewerage Works down the hill, they are not supposed to put stuff down the drains. She could smell the issue, but it was not as strong as the previous day due to us having the windows and doors open. But when she flushed the toilet, the smell returned stronger. She placed the drain stuff in the shower and toilet, we thanked her and went out for the day again. Again, we were not using the toilet or shower. On our return that evening, we could still smell the drain bleach Brenda had used. I spoke to Hotel Reception that night on arriving at the Castle Lounge/Bar for a drink and that the bleach seemed to have masked the smell for now. That evening, while passing the Hotel Reception, I heard a guest staying at the Best Western – Walworth Castle Hotel rooms saying there toilet had drain smells as well. I new then that there was an issue regarding the whole locations and drains, I am intelligent and I am aware the hotel, small parts of it are 12th Century and a grade listed building. But on speaking to staff throughout our stay, we were informed there was an issue with the drains at the Hotel. They had, had an issue allegedly when the Sewer Plant went off line. Honesty is the best policy. On speaking to Michael, Hotel Manager again raising the issue about the drains, he confirmed also there was an issue re the drains smell. I reiterated to him that the issue needs repairing before a family books the Lodge and they make an official complaint while at Walworth Hotel.  I didn't want to make an official complaint at this time, but hoped they would repair it. I thought Michael, the Manager would have apologised, it would have gone a long way. But he didn't. He did confirm the owners of Best Western – Walworth Castle Hotel and the two self catering accommodation, including the Lodge we were staying at. We're a Mr and Mrs Swain, they had in fact lived in the Walworth Castle Hotels -  Lodge till September 2018, when the Lodge went on line for self catering accommodation/rental. Ie other company or Hotel direct. This was the Lodge we were staying at within the Hotels Castle grounds. (Also during our stay, chatting to other staff they confirmed the Owners had moved out of the same Lodge in September 2018. When it went online for rental with the Best Western- Walworth Castle Hotels main Castle Hotel rooms). On talking to various members of staff, about this drain issue, it must have been a problem in Sep and Oct 2018. I was of the opinion that Mr and Mrs Swain, the Owners of the Hotel,  would have been aware of such odours from the toilet/shower while they lived there. I got the impression from staff it was a long standing issue regarding the drains. Due to the fact staff confirmed that since the Walworth Castle Lodge had gone on for rental in September 2018, it was only used by romantic wedding couples, or couples like us. Never been fully room booked, ie 2 double bedrooms and 2 single beds.(Ie no families, children) I was concerned on full occupancy usage, the smell maybe unbearable. The next morning Shane,  maintenance came to the Lodge, he came into the Lodge, looked at the shower and toilet, checked the clean shower trap, I advised him to be aware that the bleach was still in the shower trap from Brenda's visit and pouring concentrated bleach down it. I explained the strong smell returned a day later and that there is a sewage problem to this property and that all the drains all appear to be connected. I explained to Shane the evening before, my partner had a bath, I was using the sink in the same en suite bathroom, on pulling the plug bath and the sink at the same time, the sink wouldn't drain. On the bath draining, the Sewage bad smell/drain smell became very strong again from the toilet/shower down the corridor and remained till we had to open doors and windows again. I explained this to Shane for “ fault finding” for the plumber they would need to call. Again I am aware again the Hotel and Walworth Castle Lodge are old buildings and need maintenance,  but when your are spending £665 for a stay, it shouldn't have drain problems. Shane confirmed the previous sewage problem from the plant like other staff had mentioned. I am not stupid, I was aware there was an issue and could cause a H&S issue, if not rectified in the long term. Shane said he would try and get the local Plumber to have a look that morning or when we leave on Friday. (This was Monday) . Shane agreed there was an issue and needed looking at or the drain in the wall to be opened up. Tiles removed to gain access etc. I explained if Nigel the plumber needed to come, we would be out for the day again. I explained to Shane, as I had previously to Michael, Hotel Manager.  I loved the Lodge on initial staying, it had all of the facilities we needed, but felt let down regarding the sewage smell. We left for the day and left it to Shane to organise.  The plumber didn't visit. On our return I was informed Michael, the Hotel Manager was on 3 days off before organised Wedding on the Friday. The smell was back again, I poured the bleach from under the sink Brenda,  cleaner said to use, if the smell returns. But this didn't assist. It was normal bleach and toilet cleaner. That night while in the Lounge,  the Hotel receptionist asked me on passing, was I staying at the Lodge, I said Yes. She said she had just received a message from the Hotel Manager that they had a cancellation for the Lodge for New Year for 7 days. I explained I had asked for any cancellations for Christmas ie the 22nd Dec 2018, I also stated that my partner was in the Castle Hotel Lounge actually on the internet looking for accommodation for this period, I also stated that due to the Sewage problem, I would only stay if this maintenance issue was rectified. I said to her was the Manager, Michael still off for 3 days off still? She confirmed yes. I then asked her how much was the Lodge going for New Years Eve/New Year 7 days ? She didnt know. On returning to my partner in the Hotel Lounge, we looked up the date for this New Year 2018 stay for 7 days and it was back on for rental for £1,471.(Third party site) We both agreed with the current sewage smell we would not stay here or pay that amount for sewage/drain issues. It is an absolute shame, we both loved the Lodge at the initial stage.  Staff were very friendly. I thought we could put up with the smell for 7 days, hoped the Hotel management would action our feedback regarding the drains. But on returning to the Lodge each evening, the smell started to become very, very annoying and disappointing. The next evening we had some rain, on sitting on the couch in the livingroom, I heard a loud leak, dripping water, on looking behind me I could see rain water dripping from the conservatory to the livingroom  ( I took photos and videos the amount of rain water coming through) The floor had a puddle of water on it and the water was coming from, through the plastered wall out of the UVPC fascia from the conservatory. Also there was electric light fitting and no doubt electric wiring in these walls next to the leaking conservatory. On entering the conservatory, there was also a less amount of water leaking in here, but there was a wall light approx. 1 to 2ft away from the leaking conservatory. I knew full well that the conservatory lead flashing was leaking,  the water was leaking into the interior walls and livingroom of the Lodge. I videoed the leaking conservatory. I was annoyed by this fault now, added to the Sewage smell. I walked over to the Hotel Reception and spoke to Liam, a member of staff. I reiterated the Sewage problem and now we had a leaking conservatory. I showed him the video of the leaking conservatory. I said to Liam that I was aware the Owners of the ( Best Western) - Walworth Castle Hotel, a Mr and Mrs Swain had moved out in September 2018, so then the Lodge was up for rental as self catering. I stated, they must have been aware of the Sewage/drain problem and now a leaking conservatory. I stated I was concerned a leaking conservatory into interior livingroom walls where there was Electric wall lights. I felt disheartened I had paid for this Lodge and it had obvious maintenance issues. Liam stated that the owner of the (Best Western) – Walworth Castle Hotel and self catering accommodations, a male called Chris ( Mr Swain) had just walked past us into the restaurant and he would see if he would discuss the problem and issues with me. On Liam's return about 2 minutes later he stated he would get some towels to clear up the leak. I stated I presume the owner Chris didn't want to speak to me? Liam didn't answer that question.  But stated he would meet me at the Walworth Castle Lodge with the towels. I left reception and went back to the Lodge. A minute later Liam arrived. I showed him the leak in the livingroom and the leak in the conservatory and near to the wall lights. He placed the towels on the floor to mop up the water. I again advised him, it was a leak due to the lead flashing needed repairing. I advised him, I was disappointed. I would just leave the towels on the floor for when we leave. (The towels remained there till we left, soaking up the water leak, remainder days of our stay). Liam, agreed to just leave the towels there and he then left. He confirmed he would get Shane, maintenance to come over the next morning. The next day while walking around the grounds, I bumped into Michael, the (Best Western) -  Walworth Hotel Manager who had returned from his days off, we had a chat and then I stated to him that the sewage smell was still there from the toilet/shower and now there was a leaking conservatory. I stated I hope that the Owners rectify these problems, because initially I loved the Lodge, but these issues had spoilt our trip/holiday and was very disappointing. The leaking conservatory was a Health and Safety issue regarding electric wall lights in the conservatory and could cause issues if the water drained to the electrics. I advised him of this leak near to the wall lights/ electrics. He assured me they would look at it and rectify. Again unfortunately, Michael, Manager didn't apologise for the issues. I do like Michael, seems a nice man. But as others have mentioned just an apology, like Jess gave us, goes a long way as customer service. We received again no apology. I explained to Michael, the Manager that I wanted to book the Lodge for Christmas and for February again for 7 days each. But wouldn't at this stage, book a return, due to the sewage/drain problem and now leaking conservatory. He stated the issues reported they would be looked at when we left on the Friday. Later that morning, I was at another venue within the Walworth Castle Hotel's grounds. While I was there, Shane, maintenance visited the Lodge and my partner was in. He stated to my partner, the leaking conservatory would be the leaves blocking the conservatory causing a leak and he would get his ladder and remove the leaves. Which he did. On my return, my partner said of his actions. I confirmed it was not the leaves blocking the draining, but it is the lead flashing/siliconing to the conservatory/exterior lodge wall that required repairing. That night, again it rained and again the rain was coming in again  (pictures and video taken again to prove time line). The next morning on leaving I advised Jess on the Reception, that her customer service was excellent, she was professional, in dealing with us and I wanted to love the ( Best Western)  - Walworth  - Lodge as on initial day of our arrival, but the Sewage and leaking conservatory had spoilt our stay. I thanked Jess, for her assistance and customer service. On leaving Reception, Shane,  maintenance was entering, I advised him again, that the sewage drain issue needed to be looked at and repaired asap and that the conservatory was not blocked leaves, causing the leak, it was the lead flashing leaking to the conservatory to the main Living Room , which needs replacing. Again I reiterated that the leak was near to electric wall lights, wiring. He said oh right, I will have a proper look. CONCLUSION:- Staff we came across were professional, customer focused. I wanted to give the ( Best Western) - WALWORTH Castle Hotel -  Lodge a 5 star stay. It could have been an excellent stay, but was spoilt by known maintenance issues ie sewage/drains to the rear shower/toilet room and then the leaking conservatory near to wall lights/electrics. I am disappointed, no apology was given by Michael The Best Western- Walworth Castle Manager or even Chris ( Mr Swain) the actual Owner of the whole Walworth Castle Hotel and accommodations,  Mr Swain who was made aware of the issues by his staff. He wouldnt speak to me, a guest who had a genuine issue – poor or lack of customer service. Felt as if I was reporting issues they were fully aware of and he was not interested in. Their staff tried their best to rectify maintenance issues, that are out of their control, these maintenance issues need some investment. I would suggest,  take the Walworth Castle Hotels -  Lodge (Self catering accomm) off rental till you can rectify the issues. As stated I wanted to book the Walworth Castle Hotel – Lodge, self catering accomm with the Hotel again for Christmas and for Feb 2019 for 7 days each. I was also recommending to family and friends to stay here, ones with families and young children. But current experience we had, I can't recommend the Lodge till issues raised to management/owners are rectified. It's a shame. Mr and Mrs Swain, the owners of ( Best Western) – Walworth Castle Hotel,  2 x self catering accommodation within the Hotels grounds i.e.  Cottage, Walworth Castle Lodge, ( one we stayed in)  you have a good product,  you just need to iron out some maintenance issues. Also as owners speaking to and apologising to guests does go a long way! Positives, excellent location – excellent, friendly staff. Gave 3 Stars for the initial stay, could have gave less stars, but wanted to be honest and fair for our stay. I hope this feedback is taken on board and maintenance issues rectified. (Pics/videos can be provided, added if required

"Just ok really"

3
S633CPchrisg, Manchester, United Kingdom 12/12/2018

Theres nothing particulary bad about this hotel but at the same time theres nothing particulary great. The room i got was tiny were my colleagues was massive its just luck of the draw. Rooms are kind of in keeping with the exterior (which is beautiful) but at the same time they are a bit dated and rough around the edges. Farmers bar is nice but the food and evidently been hit in the microwave and everything came out nuclear. All in all its a room and a bed. Nothing to write home about but nothing much to complain about

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry you found our hotel just OK. We do have lots of rooms at the hotel which are different shapes and sizes, and I am sorry if you found your room to be smaller than your colleagues. We are actually refurbishing our restaurant in January 2019 so hopefully you will come back and give us another opportunity after then. Kind regards Mrs Swain Director

"Christmas party evening."

3
User 09/12/2018

We stayed at the hotel for a Christmas party night, the night was excellent and although small the room was clean and adequate. The staff were excellent, however my breakfast should not have left the kitchen, I had eggs benedict and my hollandaise sauce had split and curdled leaving my plate sat in oil.I received an apology but did think it should have been deducted from our bill.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thanks for taking the time to let us know about your recent experience at our hotel. I am pleased that you found the party night to be a success, and the staff to be excellent and your room to be clean. I am sorry about your breakfast, and I would have hoped that the staff would have offered to replace it for you. I can assure you that the problem with the Eggs Benedict was a one off, and I am confident that should you stay with us again in the future you will have a much better breakfast experience. Kind regards Mrs Swain Director

"Christmas party night"

5
alanchancery, Thornaby on Tees, United Kingdom 08/12/2018

We visited this hotel for a Christmas party night (our second recent visit).staying overnight.The Christmas meal was excellent followed by a disco ,which was a hit from start to finish.All The staff at this hotel reception ,bar staff ,waiters to cleaning staff were all outstanding ,the accommodation was o k .The breakfast was excellent.I would highly recommend this hotel.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Alan, Thanks for your review. I am pleased you enjoyed the party night and found all the staff to be outstanding. Thanks for recommending us and we hope to see you again soon. Kind regards Mrs Swain Director

"Lovely hotel with kind helpful staff"

5
User 06/12/2018

This has been my second stay at Walworth Castle. The first stay we stopped in one of the double rooms which was a nice spacious room, on the second stay we checked in to a four poster suite. After spending a few minutes in the room we noticed the lights were flickering and making a buzzing noise. Fortunately we received a phone call asking if the room was okay, after explaining the situation we were moved to another suite promptly. The great service is one of the many amazing features of the hotel

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am delighted that you enjoyed your recent stay with us. I will pass your comments on to all the team and we look forward to you visiting us again soon. Kind regards Mrs Swain Director

"Castle in the Mist"

2
JandJFarnhamCommon, farnham common 05/12/2018

We travelled from the South to Walworth Castle arriving on a very wet evening. The entrance to the Castle and Lobby were somewhat dour albeit the Receptionist could not have been more welcoming. Our room and the passages to it were worn and, with suitcases, were quite a climb. The room itself was not particularly welcoming and, preparing to go out for dinner, we found the drain to the hand basin was blocked. Breakfast the next day was plentiful and served by a very friendly and helpful member of staff albeit the dining room itself mirrored the dark demeanour of the rest of the Castle but was warmed and brightened by a blazing fire. Full marks to the Receptionist and Waitress but, in comparison with other hotels in the area, very over-valued at £106 B&B. Would we visit again? ………….probably not.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry that you were so disappointed with your recent stay. We are a 12th century castle but I understand that perhaps it may not be to everyones taste. I would have to disagree with you that the entrance is dour and the corridors are worn, but I take on board your opinion. Being a grade 1 listed building prevents us from installing a lift, however a member of our team would have been more than happy to assist with luggage. I believe we are good value for money, at less than £53 per person to stay in a 12th century castle including breakfast. I am disappointed that you wouldn't stay with us again but perhaps a more modern hotel would be more suited to your taste. Kind regards Mrs Swain Director

"Business stop over en route home"

4
Agk1947, Derby, United Kingdom 03/12/2018

The approach view heralds something special... but the service, the dining arrangements and its delivery did not meet those expectation. The reception staff were excellent with their welcome and room allocation but the restaurant staff didn't seem to be customer aware nor able to make you feel valued. The decor and ambiance in the restaurant was unconvincing and flat - so much more could be done. A real shame as I would have considered taking may partner to stay in a castle...

"Dad's 90th birthday"

4
Kath W, Eccles, United Kingdom 02/12/2018

Had a really good stay here for my dad's birthday. There was a large wedding on at the same time but never felt it was a problem for us service wise. Staff were helpful and attentive and nothing was too much trouble for them. The only issue was a rather rude manager who could learn a thing or two from his much younger staff about the art of customer service!!

"Four poster room"

5
User 02/12/2018

What a truly fantastic castle this is to stay in, The staff was brilliant they just couldn't do enough for you especially (Julie) on reception who gave us a guided tour of the castle, Afternoon tea was divine sandwich's scones sausage rolls and cake with a big pot of tea or coffee all freshly made. Good in the restaurant wash seasonal and very good we left with full belly's with the more than adiquate portions. The room was out of this world with a massive four poster bed. Tasteful decor and a modern style bathroom. Beautiful stay, beautiful staff. All reasonabley priced too. We will be back.

"Perfect Castle Stay"

5
User 27/11/2018

From the minute we arrived to our departure the experience staying at Walworth Castle could not have been better, fantastic food, stunning hotel and service i have seldom received in any hotel budget or high end. Not the first time nor last at this hotel, but everything about the stay just gets better and better. fresh cooked breakfast, perfect coffee, evening meals that were a little too much to handle, was beaten by dinner on both nights of our stay. if i had a negative it would be that my favuorite drink was only available smoothflow and not draught, but not worth knocking points off for this very minor issue. I managed an upgrade to one of the rooms with four poster bed and bags of room to move about. cannot wait to return to the castle, worth a read up about its history too, would certainly recommend.

"Amazing stay... perfect staff "

5
218sophiei, Edinburgh, United Kingdom 25/11/2018

I have just left Walworth castle after an amazing nights stay for my mums 60th birthday! We attended to murder mystery evening which the castle held. Over the last 6 months I have been in contact with one of your reception staff members ‘Jess' who I would like to give a special mention too. She has been so attentive with helping me to sort out payments and organisation. I was able to send decorations for my bedroom and she was kind enough to decorate my mums room and upgrade it for her. She was kind, warm and friendly over the phone and through email, and the castle is very lucky to have her as staff. The room was stunning, clean, perfect for an over night stay. The murder mystery evening was amazing! But my only reserve was that the food was a bit cold and dry. The entertainment was fab though! And would definitely think about returning for another in the future. Thanks so much for a pleasant stay and making my mums birthday so awesome and memorable!

"Welcoming Hotel"

4
User 25/11/2018

We stayed in an annex room the weekend 16/11/18 to 19/11/18. I have never known more friendly staff and this was everyone, not just front of house. The food was great - do have the roast dinner if you are hungry- you wont be afterwards! It was a cold weekend but everywhere was warm inside. 2 little niggles - a rather odd pole arrangement was acting as a wardrobe, no, even a small proper wardrobe would have been much better. On the Sunday night having taken our dinner order there were no staff around to chase up our drinks and starter. We had to go to reception to remind them. If it wasnt for the above it would have been five stars!

"Another great stay"

5
carlhO9605FC, Redditch, United Kingdom 15/11/2018

Great welcome, room upgraded a nice surprise and all staff at the hotel were so friendly and professional. Resteraunt food excellent, staff welcoming and attentative when required nothing was too much trouble. Everything combined made my stay extremely enjoyable.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Carl, I am delighted that you enjoyed your stay with us and found the staff to be attentive. I hope you will stay with us again when you are next in the area. Kind regards Mrs Swain Director

"Fantastic food and staff"

4
HappyDays1894, United Kingdom 11/11/2018

Stayed here for 1 night in November as I've always wanted to stay in a castle. We received a lovely warm welcome from Julie who checked us in quickly and answered all our questions. I would also like to mention Tacha who was very entertaining in showing us around the dungeon and explaining more about the history of the castle. We stayed in a suite and it was more modern that I expected and I would have preferred a more traditional room. The only reason I didn't give it five stars was that for a non-smoking room it smelt of cigarettes. Not the fault of the hotel but it did dampen our stay. We had dinner and breakfast at the hotel and they were fantastic. The chef and the team really do deliver here. The food is delicious, nicely presented and you will receive a generous portion. I would definitely return again for the food and the service alone.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear HappyDays1894, Thanks for taking the time to let us know how much you enjoyed staying with us. I will certainly pass your comments onto all the team who contributed in making your stay so special. I am sorry that you found there to be a smell of cigarettes. All our rooms and public areas of the hotel are non smoking and we weren't made aware that anyone had smoked in your room, so I am sorry if this wasn't picked up. I sincerely hope you will come back and stay with us again in he not too distant future. Kind regards Mrs Swain Director

"Fantastic Afternoon Tea"

5
User 06/11/2018

My husband treat us both to a lovely afternoon tea at Walworth...and what can I say? It was beautiful and thoroughly enjoyed it. The staff were very kind and helpful. Afterwards we had a lovely walk around the picturesque grounds. We also attended a family wedding here a couple of months previous. What a stunning day and night. Thanks to all at Walworth. We will be returning.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Hazel, I am delighted that you enjoyed your recent afternoon tea with us, and thank you for taking the time to let us know how much you enjoyed it. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Beautiful & good location from A1."

5
Janet L, Sheffield, United Kingdom 06/11/2018

Great location just off A1. Beautiful historic building. Helpful polite & friendly staff. Clean rooms. Excellent price. Stayed one night & had evening meal in restaurant which was nice & good service. Didn't have breakfast which was not included in price. Definitely recommend.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Janet, Thank you for your five star review. I am delighted that we ticked all the boxes towards making your stay a pleasurable one. We hope you will come and stay with us again. Kind regards Mrs Swain Director

"Lovely place but service is stretched "

3
ericsB5899YV, Glasgow, United Kingdom 05/11/2018

We stayed here just for one night , building is stunning and rooms very comfortable and clear , but while the staff on duty were doing their best it was clear they were stretched so lacked the quality service and attention you would expect . The main bar was closed clearly because they could not staff it . Food was ok but limited choice , all in all a decent place but lacks the edge so would probably try somewhere else if I was in the area again . Decent value for money

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Eric, I am sorry that you didn't find the service to be as you expected. The main bar hasn't been closed all year, so I'm not sure when you stayed with us, or where you got this information from. You can see from other reviews that service and staff attitude rate very highly so I am sure your experience was a one off. I really do hope you will stay with us again and I'm sure you will have have a better experience the second time around. Kind regards Mrs Swain Director

"Lovely stay"

5
Sue R, Darlington, United Kingdom 03/11/2018

Thank you to all the staff at Walworth Castle. From the minute we arrived, we felt welcome and relaxed. The room was lovely, food in the Farmers Arms was tasty, evening meal and breakfast, and the staff were all friendly and helpful, making us feel very much at home. Just what we needed.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sue, We appreciate the time you have taken to write your review of our hotel. I will certainly pass your comments onto all the team. Kind regards Mrs Swain Director

"Sunday lunch"

5
David W, Sheffield, United Kingdom 03/11/2018

Had a family Sunday lunch here, we usually eat in the restaurant but we had the carvery in the bar for a change, definitely worth going, food was fresh,hot and really good selection, staff were really friendly and helpful. Definitely recommend and would go back

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear David, Thanks for your recent review. I am pleased you enjoyed our carvery, and found the staff to be friendly and helpful. We hope to see you back again soon. Kind regards Mrs Swain Director

"Brilliant time at Walworth castle"

4
EdenYorkshire79, Leeds, United Kingdom 02/11/2018

Arrived for a surprise booking in a castle suite for my husband's birthday. Staff very welcoming and room 35 Walworth Suite was spacious and spotless. The entire castle and grounds are very attractive. All the staff are very attentive and make sure that your stay is going to be memorable. The meals and afternoon tea were delicious and in lovely surroundings. Thank you for the surprise birthday card on arrival too . We had a lovely visit. Would come back in an instant.

"Beautiful castle with amazing staff"

5
loxias27, Oxford, United Kingdom 25/10/2018

I simply cannot find fault with this property at all. I have stayed here now a few times when visiting Durham because of its beautiful location, comfortable rooms, welcoming atmosphere and lovely staff. From the moment you enter you are made to feel at home by the warm welcome and generally homely atmosphere. The property itself is beautifully maintained and full of character - the reception, the restaurant, the lounge, the rooms - all of them are unique and lovely. We were lucky enough to be upgraded on this visit to a wonderful room with a four poster bed - and steps inside the room to access it (I love this!). The room was spacious, cosy, elegant and warm. It was a perfect way to introduce my partner to the hotel, as I had been telling him it was my favourite! We had a lovely meal in the restaurant. The food is exceptionally good - generous portions, cooked well and well presented. The choices were good too and we could have eaten everything!! I'd highly recommend eating here, even if you are not staying - you will not be disappointed (the cod nugget starters are excellent!). The staff here are all lovely too - nothing is too much trouble, they are all warm and friendly, and we felt welcomed at all times. They are a real asset to the Best Western name, and if all hotels were staffed like this, the travel world would be a better place. I look forward to coming back again soon!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear loxias27, Thanks so much for your review of our hotel. I am delighted that you found the rooms to be comfortable and the staff to be welcoming. Being privately owned and operated we want all our guests to feel at home and I'm pleased that this was the case! I will certainly pass your comments onto all the staff who made your stay so special. Again, thanks for taking the time to let us know how much you enjoyed staying with us and we hope to welcome you back in the not too distant future. Kind regards Mrs Swain Director

"Excellent Sunday lunch"

5
Brian D, Darlington, United Kingdom 23/10/2018

We had a lovely Sunday lunch with an incredible selection of vegetables to go with the great choice of starters and main courses. The food was well prepared and served in good time. The staff were very friendly and attentive. Recommended

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Brian, Thanks for your feedback. I am pleased you enjoyed your Sunday lunch and we hope to see you back again soon. Kind regards Mrs Swain Director

"Stunning castle with lovely views across the countryside."

5
wollywotnot81, Redcar, United Kingdom 20/10/2018

Really loved our stay at Walworth castle and can"t wait to return. Quality hotel without feeling too stuffy and formal. Relaxed atmosphere and polite staff. The room we stayed in had everything we needed but next time we would love to stay in one of the suites for the added luxury.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear wollywotnot81, I am delighted that you enjoyed your recent stay with us. Hopefully you will get to stay with us again in the not too distant future. I will pass your comments onto the whole team. Kind regards Mrs Swain Director

"First but not last visit."

4
Peter K, Cropwell Bishop, United Kingdom 19/10/2018

A very pleasant comfortable three night stay at this hotel. Friendly helpful staff with good quality food. Be warned. If you use the restaurant be hungry. The portions are large. They don't want you to leave wanting. We will definitely return to Walworth Castle.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Peter, Thank you for your review. I am pleased you enjoyed your stay with us and we look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Beautiful castle"

5
trishwakefield, wakefield 14/10/2018

We were made very welcome by, pleasant staff, the menu was lovely offering, really tasty meals in very large portions. The hotel was spotless the four poster room we were in was very spacious with separate seating area. The bathroom was very modern with a walk in shower, complete with soft towels and complimentary toiletries . The staff couldn't do enough for us. We will be returning in the future.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Trish, Thank you for your wonderful review. I am delighted that you enjoyed your stay with us and we hope to see you back at the castle in the not too distant future. Kind regards Mrs Swain Director

"Treated like Kings and Queens"

5
gmccan755411, Glasgow, United Kingdom 13/10/2018

The staff at this hotel went above and beyond to make our special occasion very memorable. Thank you.The room was full of character and experience. A wonderful location and lovely breakfast.All in great break and great value for money.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear gmccan755411, I am delighted that you felt like you were treated like royalty! I will certainly pass your comments onto all the team who I am sure will be delighted with the feedback. Thank you for taking the time to let us know how much you enjoyed your stay and we hope to see you back again soon. Kind regards Mrs Swain Director

"Great Place"

5
patredfern, Smethwick, United Kingdom 10/10/2018

Stayed one night here in a twin bedded room after 2 tiring days in Sunderland to break the journey home to the West Midlands.It was quiet, beds comfortable, food very good with excellent service from all staff.Everyone very helpful, & friendly,will certainly stay here again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Pat, Thank you for your recent review. I am so pleased that you enjoyed your stay with us and I hope you get the opportunity to visit us again in the not too distant future. Kind regards Mrs Swain.

"Overnight stay including dinner and breakfast."

5
User 09/10/2018

Needed an overnight stop after a disabled fishing event for children in Sunderland to avoid a long drive in the dark, well we weren't disappointed. Booked a twin room for myself and mum which was in the annex. The room was comfy and had all we needed for the stay. It was clean, complementary toiletries, soft towels and soooo quiet. The staff were friendly and really helpful, nothing was too much trouble. Onto the food, plenty of choice on the menu and dinner was delicious. Breakfast consisted of a help yourself area, juice, toast, pastries,fruit, cereal, cheese and ham and a menu for cooked food, the smoked haddock was gorgeous. Again the bar/ waiting staff were friendly. Overall we could not fault our stay and will return. We were very impressed, well done Walworth Castle and thank you.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sandra, Thank you for choosing to stay with us, and I am delighted you enjoyed the experience. I will certainly pass your comments onto everyone who made your stay so enjoyable. Kind regards Mrs Swain Director

"Lovely Dinner, Lovely night's sleep"

5
smorgan789, Peterborough, United Kingdom 06/10/2018

We stopped here overnight en route to Inverness. First impressions were very good, friendly, welcoming and efficient check-in, always nice after a long journey. Our First floor bedroom (in the annex wing) was comfortable and well fitted, ample storage, TV, tea/coffee facility etc. with en-suite (bath/shower over) WC and handbasin. Not the biggest en-suite but more than adequate. We enjoyed a very tasty Greek Meze sharer platter for dinner in the restaurant which also has a bar area and big open fire. The Meze was both substantial and delicious and at just £16.95 extremely good value. Bar costs were reasonable at about £4.20 for a pint of bitter.

"Excellent "

5
lukeleia, manchester 02/10/2018

This hotel is very unique with a fantastic castle building in beautiful surroundings I stayed in the annex building which is connected to the castle It's very welcoming and warm with friendly staff I had a twin room which was very comfortable with everything you you would expect from a good hotel I would also recommend the breakfast which is of very good quality ingredients 9/10

"Fabulous stay at Walworth Castle Hotel"

5
marysia2804, Lincolnshire, United Kingdom 30/09/2018

I cannot begin to tell you what a wonderful stay we hadat Walworth Castle Hotel. We stayed for a week after selling our home and having a week before we could move into our new home. Jess on Reception ( there are two Jess's by the way)was so charming and welcoming. She is passionate and knowledgeable about the castle, in a way that is totally endearing. Callum and Jack in the restaurant were also wonderful and we knew that our decision to move to the North East was a great decision. Visit Walworth Castle, the team are totally charming and, make no mistake you will return. Thank you to the team, you were the tonic we needed after packing and leaving our home and the week relaxing at Walworth before unpacking at the new house was just what the Doctor ordered!!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Marysia2804, Thank you for taking the time to let us know how much you enjoyed your stay with us. I will certainly pass your comments onto everyone who helped to make your stay so special. I know house moving can be stressful, so I am pleased we could make the experience a little bit more enjoyable. We hope you will continue to visit us, as we would look forward to welcoming you back. Kind regards

"Charming, great for families"

5
mmcarync, Cary, North Carolina 14/09/2018

Loved our stay at this charming, out-of-the-way castle hotel! Staff were kind and helpful. We slept well, and the accommodations were quite comfortable. We would recommend this hotel to anyone, but it's particularly fun when visiting with the family.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear mmcarync, I am delighted that you enjoyed your recent stay with us. We hope you will visit us again when you are next in the area. Kind regards

"Wonderful Stay In A Castle Experience For Children"

5
windsorsmom, Raleigh, North Carolina 13/09/2018

We wanted our young grandchildren to actually sleep in a castle. This was the perfect venue. The staff was so helpful from the time we made reservations until we left. The rooms were spacious and comfortable. WARNING....this place does not have a lift. Pack accordingly. If you have mobility issues check with the hotel before you arrive.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear windsorsmom, Thank you for your review. I am delighted that you enjoyed your stay with us. Although we don't have a lift we would happily offer you a hand with your luggage. I will pass on your lovely comments to our staff. Thanks for taking the time to let us know of your experience. Kind regards

"A Wonderful Castle, But The Incredible Staff Made For A Memeroble Stay"

5
Bruce L, Roberts Creek, Canada 10/09/2018

We had the very good fortune to be taken care of by Jess and from the time I called to book our room no detail was left out. Jess recommended room #35, the Walworth Suite and we were delighted she did. 'Located in the corner with a generous-sized sitting lounge, canopied bed and full 4 piece bathroom. Our room offered an iron & board so we could freshen up our travel clothes prior to dinner, a hair dryer, full coffee/tea tray (along with fresh milk too), a Krups drip coffee maker, fast wifi & large wall-mounted flat screen tv, along with soothing soothing views over the surrounding fields from some windows while the hallway window looked out over the castle's front entrance. Dinner was served in the Farmer's Restaurant and we had a terrific full meal with starters, followed by after-dinner coffees, all provided by an attentive server. The quietness of our room, along with a super comfortable mattress provided us a very good night's sleep and breakfast, both the buffet offerings of fresh juices, fruits, yogurts, etc. along with the cooked to order offerings covered every want or need. Michael Robinson, the GM, also followed up with us to enquire if we needed anything and he, along with the very-detailed Jess at the front reception made for a very enjoyable stay @ Walworth Castle. My wife and I seek out castle & manor house accommodations throughout our travels and we've learned that a building is just that - it's the staff that truly make the experience, and the owners of Walworth Castle have assembled a very knowledgeable group in their employment, for which we are truly grateful. Thank-you to all of you. Enjoy.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Bruce, Thank you so much for taking the time to let us know how much you enjoyed your stay with us. I'm sure Jess will be delighted with all your comments. I will certainly pass your comments onto the whole team who contributed in making your stay so memorable. Kind regards Rachel

"Excellent stay"

4
Dawn M, Sunderland, England, United Kingdom 02/09/2018

Had a great over night stay for a friends birthday. We chose a standard room which was comfortable and clean. My friend had a suite which was rather nice. our meals were taken in the bar which were reasonably priced.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Dawn, Thanks for your review. I hope you decide to stay with us again in the not too distant future. Kind regards Rachel

"Relaxing & Peaceful"

5
Anthony G, Stockton-on-Tees, United Kingdom 18/08/2018

Nice relaxing stay here with my gf. Staff very welcoming and very friendly. The grounds are well kept and nice to walk around. We ate in the restaurant and it doesn't disappoint very nice food and a good feel to it.

"Quick visit"

4
ArbroathElizs, Arbroath 18/08/2018

We were given upgrade to King James Suite for 1st night. Wow !! Massive sitting room, spa bath.. the 2 nd night we were in room 20, and as usual room was spotless. Break fast was plentiful and piping hot ! Great though the place is, it's the staff that really make this place outstanding. From Susan to Jess and Samantha !! A credit to Best Western. Thank you Samantha for your invaluable advice when visiting the Kynren show, it was tremendous. Said it before and will say it again, we will be back Walworth !

"wonderful place, superb staff"

5
Jill N, UK 17/08/2018

Greeted by friendly but professional reception staff and were shown to a spotlessly clean airy room before we ate in the hotel`s Farmers Bar Restaurant. All the staff there were immensely helpful and polite. Great attention to detail, both eating a generous meal served with style. Beds, in room services spot on. Breakfast staff were equally marvellous (chef Andy and Samantha went out of their way to help with our food selection as I have crohns). Public spaces and grounds are a delight to be in, but it is the staff that continually went above and beyond the call of duty that made for a truly delightful, but short stay - thanks as well to Beth, Julie and Sue for their knowledge and advice.

"Very nice "

4
User 16/08/2018

Lovely stay, beautiful building and location only about 15 mins from the town centre, lovely staff and room 3 was a lovely twin room, only thing i found not nice was the amount of dust behind the bed sure a quick hoover will sort that out

"Patronising Gentleman at Front Desk"

2
Peter K, Middlesbrough, United Kingdom 10/08/2018

After getting married at the castle five years ago, it is tradition for us to return each year for an anniversary meal. In the past we have had nothing but praise for every aspect of the hotel, restaurant and its staff - indeed, we had a delicious meal and the serving staff were a real credit. However, upon arrival at the front desk we were confronted by a gentleman who very patronisingly told us off for ‘driving too fast in the car park'. Although we did not feel this was the case we apologised, however I felt this was an absolutely disgraceful way to greet customers - putting us on the spot and automatically making us feel incredibly unwelcome.

"Inattention to detail spoilt a beautiful setting"

3
Mary F, Bath, England, United Kingdom 09/08/2018

As a woman travelling alone I get very fed up with being asked ‘Only one person ‘ with incredulity. Three times in this hotel. First room immediately over the kitchen extractor fan, so had to ask to be moved (which was swiftly done). Asked for feather pillows which never came - ‘We are busy' - kettle lid broken. Breakfast frankly awful. No table, surly waitress (not a good morning or a smile), table cleaner sprayed on to my hands, had to ask for my coffee after a long wait and then no milk, brought with ill grace , told to get my own toast when I asked about it, no brown bread. There was a large party of cyclists in the hotel, who were the excuse given for the service. If you can't deal with parties, don't book them. They were extremely noisy at 5.30 in the next room - need I say more?

"Brilliant place for a wedding"

5
Ltemperley, Guernsey, United Kingdom 06/08/2018

My daughter got married here and what a wedding it was. The staff were so helpful and friendly, they couldn't do enough to help, very professional throughout. The venue was clean and well looked after and the suits in the main castle were beautiful, the rooms in the new wing are small but adaquate and clean. I can't thank the management enough for the kindness in giving a free suit to the groom the night before the wedding and a free suit for the newlyweds due to them having a house fire a week before the wedding. Can't recommend enough thank you

"Disappointing!"

3
jlaadams64, Hailsham, United Kingdom 05/08/2018

We primarily went to visit the birds of prey centre adjacent to the castle. We were very disappointed with the castle. We visited on a Sunday, when we asked for a menu we were told they only did roast on sundays, which was fair enough, but no smaller options available. The food was mediocre, some of the veg was uncooked. Not allowed to take picnic on site, had to food purchased, surely very difficult to balance a plate of roast dinner on your lap to eat outside. No sandwich option either. As I said, our primary visit was to go to Birds of Prey centre. We had walked round and watched a display, we asked if they had a drinks machine to purchase a drink, it was an incredibly hot day, but the centre is not allowed to sell drinks or snacks, or anything that will take trade from the castle. The price is ridiculous at £2 per glass bottle of water, not really a safe thing to carry back over the field to the centre, especially awkward when 2 of my party are disabled. Surely a water dispensing machine could be supplied or a vending machine. Solely supplying water?!! Very disappointed.

"Gorgeous setting"

5
Kalani79, Kailua, Hawaii 05/08/2018

My husband & I stayed here for a couple nights in June. Gorgeous drive from York through the Dales to Walworth. Very quick & friendly check in. Room in the annex with two twins. Not a huge room but very comfortable and lovely, clean bathroom. We ate both evenings in the hotel restaurant and I cannot say enough good things. We spent nearly a month in England & Scotland in June & the meals at Walworth are in my top 3 favorite. I had roast beef both nights and it was so delish. Tender, tasty and the servers were great. We also had a breakfast the morning we left and it was quite good too. I am hoping we'll have an opportunity to return here.

"well worth a couple of visits"

5
wendy p, Lower Gornal, dudley, United Kingdom 03/08/2018

this was an amazing experience - staff were extremely efficient, helpful and friendly. Room and surroundings well kept and comfortable. Staff had a fabulous knowledge of the history of the Castle. Food in restaurant was good - mega portions!! and service good - no hanging around!

"Building is fun but restaurant is incredibly slow"

3
Ready2Go2008, suburban Boston, MA 02/08/2018

It took 1:40 hours (yes-- 100 minutes) from the time we entered the restaurant for dinner until our meal was served. And the restaurant was half empty. It took multiple requests to get water --- one waitress stood at the bar looking for customers, and the other hid out from the customers. Rooms are large. This is a country location. We chose it for that reason -- and it is half way between Durham and York.

"40th Birthday Celebration"

5
SarahandEthan, Chesterfield 02/08/2018

Beautiful castle, room and grounds. We stayed in the Baron suite and the views were breathtaking. Thank you to all the staff for making our weekend extra special. Walking through the woodlands was out of this world knowing that royalty had ridden their horses on the same path and historically many more people have walked on the same path. We will defiantly be returing soon and we highly recommend Walworth castle as a piece of English history that everyone should visit.

"Friendly staff."

4
User 01/08/2018

I can't fault how friendly the staff are at this hotel. Twice I rang them about my booking and they were absolutely lovely. They were also when checking in and checking out too. There were however a few things that have put me off giving it a five star, which I would have loved to have given this place. The staff on the front desk were very friendly when I asked for extra milk for my room at quite a late hour. They gave me some from a plastic box that they had at the reception desk which was great until I took it back to our room and found it was out of date. Maybe they could have access to some of the supplies more easily? In some hotels, there is just a section where people can take it from. The room which was in the annexe bit was also very dusty. This is not true of all rooms as I went into a friend's room but it's just something I came across. The grounds and the hotel from the outside are perfect and the food was too.

"Great staff"

5
Joanne N, Norwich, United Kingdom 28/07/2018

We stayed here for two nights whilst visiting the local area. The facilities in the room/hotel were perfect, the Food in Farmer's bar was excellent, the breakfast was wonderful. The one thing that really makes this place stand out is its amazing staff. From arrival to departure, everything was done to make our stay unforgettable, even though they were busy hosting a wedding when we arrived, we had their full attention. Thank you so much for organising the wonderful afternoon tea for us at such short notice. Keep up the good work.

"We shall be back . . ."

5
ashovercouple, Sedgefield, United Kingdom 16/07/2018

There's no denying that Walworth Castle is a very atmospheric place. We were there on Sunday for a Golden Wedding Anniversary celebration lunch and it was a real delight. Experience says that you can never rely on the same quality of service when you are eating with a fairly large group as you can when you are dining as a couple. That was not our experience on Sunday and we now look forward to seeing if the same high quality of service etc is delivered in the evening. Our lunchtime meal was excellent (I cannot comment on the wine because I was duty driver) and the staff certainly worked very hard to make it a truly memorable day for our friends John and Edwina. We were delighted to see how many of the guests who attended their wedding - not to mention the officiating clergyman - were present at the lunch. All in all, it was a great experience.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear ashovercouple, I am pleased that you enjoyed your experience at John and Edwina's Golden Wedding celebrations. I will pass your comments onto everyone at the hotel who was involved in their special day. I certainly hope you will call in to see us again in the near future. Kind regards Mrs Swain Director

"Wedding Day Visit"

5
norman28, Stockton-on-Tees, United Kingdom 15/07/2018

Visited this hotel for a friends wedding and stayed overnight. The hotel is in a beautiful countryside location and a fantastic setting for a wedding. The wedding was very well organised by the numerous staff on duty and both the wedding lunch and the evening buffet were excellent. Good quality food, well presented and very tasty. The staff throughout were excellent. Only complaint was the cost of drinks which were very dear, almost £5 for a pint of average larger and £9 for a glass of prosecco is really over the top as a lot of drinks were consumed throughout a very long day!!! The hotel room was number 6 in the west wing which was very quiet with a lovely view from the window.....well away from the main hotel centre and car park.the room was small but spotlessly clean and very well decorated. All the usual facilities were provided. Standard double bed, tv, hair drier, tea making facilities, toiletries and nice soft towels. Breakfast was very good with plenty of choices of both hot and cold dishes. Staff very good so well done

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Norman, I am pleased you enjoyed your experience at our hotel and that you found the food to be tasty and well presented and the staff to be excellent. I am sorry that you thought the price of the drinks were expensive, albeit they are not as expensive as your review suggests. I certainly hope you will come and stay with us again. Kind regards Mrs Swain Director

"Husbands birhtday"

4
mrsbrindle2016, County Durham, United Kingdom 13/07/2018

We stayed in a castle twin room for one night it was my husbands birthday. Felt the room was very basic and lacking in character, although very clean with comfortable beds . We had a evening meal at the castle, and it was ok nothing special, I had lamp which was very tender, but it came with mashed potato boiled potato and roast potato, poor selection of veg. On the plus side excellent breakfast. The staff were great, really good service, and the receptionist Julie was lovely and very helpful. There was a birthday card on our table for my husband which I thought was a very nice touch. .

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Mrs Brindle, Thank you for taking the time to let us know about your recent stay with us. Thanks for bringing all the points to my attention and I will certainly let Julie know that you found her most helpful. I hope your husband enjoyed his birthday and we hope to see you back at our hotel again very soon. Kind regards Mrs Swain Director

"A Stay in a Historical setting"

4
treenreen, Tamworth, United Kingdom 11/07/2018

This is such a nice quirky place to stay in . Character and History. Based near DArlington easy reach to surrounding areas , A Bird of Prey Centre is also on site , so you don't even need to go far to have a day out . Reception staff excellent , warm welcoming and helpful. Parking is available on site and nice grounds to sit outdoors

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear treenreen, Thanks for your recent review and I am delighted that you enjoyed your stay with us. I will certainly pass your comments onto everyone who was involved in making your stay so nice. We hope you will come and stay with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Amazing place for a wedding"

5
alib38431, County Durham, United Kingdom 09/07/2018

Our daughter got married here and it was absolutely beautiful. The setting is stunning. We were lucky to have good weather which meant she could get married outside, again stunning. From start to finish the whole day was amazing. The staff were lovely and helpful..all but one on the evening! The rooms were so big and had everything you needed. The wedding breakfast was lovely, a little bit slow inbetween courses was the only criticism and the buffet on the evening again lovely and plenty of. We couldn't have been happier with the choice of venue and would recommend 100% ??

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear alib38431, Firstly congratulations on your daughters wedding. The weather the past couple of weeks has been gorgeous, so I'm delighted that your wedding party got to make the most of it by having the ceremony outdoors. Thank you for recommending us and we hope to see you back at the castle again soon. Kind regards Mrs Swain

"Lunch at the castle"

5
Sheila J, North Yorkshire, United Kingdom 09/07/2018

We had an excellent lunch here whilst waiting for the Birds of Prey show. The food was really tasty and the ambience was very good. The staff were friendly and helpful. My husband is disabled but the moved furniture so that he could get his mobility scooter to the table. We did not have time to have our Eton Mess before the show started so they told us it was fine if we came back after the show for it. Couldn't miss out on the Eton Mess which was delicious! I would love to go back and stay there one day.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sheila, I am delighted that you enjoyed your lunch whilst waiting for the birds of prey show. I will pass your comments onto the whole team and we hope to see you back again soon. Kind regards Mrs Swain

"Nice location and setting"

4
User 07/07/2018

Hotel location and setting is absolutely beautiful. Food in restaurant was value for money and very tasty. Room was a little tired but got a good night's sleep. The shower was ridiculously slow and not much water came out the shower head at times plus it was way too hot to stand under. Ouch. Tables outside where very welcoming in the nice sunshine. The staff are very young and very inconsistent on the way they work in the bars and restaurant. Had a real time of it trying to Get a drink after 11pm at the residents bar because i didnt have my flash card with my room number on it. Stayed in hotel night before and was not asked for it once at dinner or drinks. More training required to ensure the procedure is communicated effectively and efficiently to all members of the team. The frustrating part for me is the hotel has pure potential if this is sorted out. On the whole the hotel is pretty and worth a wee stop over. Would recommend it and stay again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Rosiem-1974, Thank you for letting us know how much you enjoyed your stay with us. When checking in we do ask for a pre authorisation of a credit or debit card in you want to charge items to your room. By showing your room card to the staff on duty ensures that the correct food and drinks are charged to your room. Unfortunately there have been instances of guests charging items to a different room and has resulted in the goods not being paid for. I hope you understand why we have this procedure, and I will make sure that all members of staff are aware that this procedure which should be followed at all times. Other than this I am delighted that you enjoyed your stay with us and we hope to see you again in the near future. Kind regards Mrs Swain

"Lovely grounds on a beautiful summers night"

5
Michael D, County Durham, United Kingdom 26/06/2018

Sat in the grounds and had a few beers in an excellent setting, calm and tranquil. Went inside for a meal and was not disappointed, the food was really nice in the farmers bar. A schools prom in the function room provided us with a few laughs too, the poor parents must have spent a fortune.... Good food, lovely setting. Only criticism would be its a little expensive but worth it for the surroundings.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Michael, Thanks so much for your review. I am pleased that you enjoyed the castle and its surroundings. We hope to see you back again soon in the not too distant future. Kind regards Mrs Swain Director

"What a fantastic place."

5
Robert L, Brisbane, Queensland, Australia 21/06/2018

I don't normally do this but I am going to start the review with the negatives. We wanted to stay in a castle, not just a room so we booked 2 nights in a room with a 4 post bed. A bit more expensive than the normal room but we felt it would be worth it. Upon arrival we were informed we had been upgraded. Room 35, in the original tower, 850 years old. Large lounge room with armchair and 2 seater sofa. Bookcase with a heap of old books, large bathroom with a deep bath and shower. And lastly our bedroom, top floor, looking out over the fields, no noise, these walls are solid. And our 4 post bed. You may be wondering how any of that could be deemed a negative, well, we had plans, places to see and our room and the hotel was just so damn perfect that we refused to leave. We spent our entire time at the hotel. The staff were friendly and polite. The breakfast was cooked fresh and coffee came in a big pot rather than a small cup. 2 days of bliss. Love this hotel, will be back.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Robert, Wow! Thank you for your review. We are delighted that you enjoyed your stay so much that you didn't want to leave! Hopefully when you come and visit us again you might be able to see more of the area. I will certainly pass your comments onto the team. It really does mean a lot to us when we receive reviews such as yours, so thank you again. We look forward to welcoming you back again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Delicious home cooked carvery"

5
User 18/06/2018

Visited for Sunday lunch and recommend to try good choice of home cooked fresh meat and vegetables home from home will be back again soon .Reasonabily priced tasty Sunday lunch in lovely setting and grounds

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Margaret, Thanks for writing your review about our hotel. I am delighted you enjoyed your carvery meal. We do source all our ingredients locally and everything is homemade in the castle's kitchens. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Very welcoming"

4
Rpckie B, Durham 18/06/2018

Stopped here for coffee one morning. A huge jug of ground coffee was served in a very comfortable lounge area. Very friendly staff and lovely coffee. The outside seating area would've been nice if the weather had allowed. Will definitely be going back.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Rpckie B, I am pleased you found our staff to be friendly and welcoming. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Beautiful setting, lovely rooms. "

5
Laura462230, Bedale, United Kingdom 17/06/2018

We booked a standard castle room for a wedding but it was also our wedding anniversary. When we arrived we found we were upgraded to a suite with a four poster bed and petals on the bed. The room was huge and recently refurbished. Absolutely lovely. The bed was amazing and the views out the window over the front of the hotel was lovely. The lady on reception who checked us in was so nice and helpful. The room had a coffee machine, ironing board, dressing gowns, toiletries. A decent sized tv and really fluffy carpet. The wedding was fantastic, co-ordinated really well. There was even an own delivering the rings in the service. The grounds are beautiful with an outside bar and park for the kids. The wedding meal was great, the evening was also great, the whole day was perfect. The only criticism is the bar prices. £5 a pint or a cider was really steep. £20 for 2 double gin and tonics is not great. Luckily we had a bottle of wine in our room we had as we would have needed a bank loan to drink all night at the bar, The breakfast was great, the only thing was the staff were a bit slow and we were stood for ages to be served then had to wait for juices to be filled up and ask for things to be brought out that had ran out. Overall the hotel, room and wedding was fantastic. The whole castle setting is quite magical. Would definitely visit again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Laura, Thank you for taking the time to let us know how much you enjoyed your recent stay with us. I am pleased you enjoyed your upgraded room and I hope you will come and stay with us again when you are next in the Darlington area. Kind Regards Mrs Swain Director

"Perfect!"

5
User 04/06/2018

The best hotel we've ever visited! The castle is breathtaking and the reception staff are so friendly and helpful - you can see that they really love the castle and genuinely care that guests have an amazing experience. You can even ask to go down into the castle dungeon! Thanks in particular to reception staff Susan, Liam, Julie, Jess and Andy for looking after us so well!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Nic, Wow! Thank you so much for your review. I love that we are the best hotel you've ever visited!!! I will certainly pass your comments onto all the team who made your stay with us so memorable. Hope to see you again soon. Kind regards Mrs Swain Director

"Faulty Castle rather than Walworth!"

3
AMANDA b, Slough, United Kingdom 03/06/2018

We checked in, in the afternoon as we knew we would be coming back to the hotel after 11 pm as we were visiting family. Check in was fine, but when we arrived back, we found the front door locked. We used the intercom/bell on the door, but nobody arrived. We looked through the downstairs reception windows and after a while saw a night porter and managed to get his attention. When he came to the door he mentioned that he didn't know the intercom/bell was there and proceeded to press it! We went to our room to find it was very cold, especially the bathroom floor as it's tiled. I tried to put the radiator on, but no heat. I picked up the phone to call reception but it wasn't working. I proceeded to walk back to the reception area. As we were in the annex part of the hotel, it was a spooky walk back. When I arrived back Scott the night porter was nowhere to be found! I couldn't find a bell or anything else to get his attention. Once found he came back to room, to confirm yes the radiator and phone were not working. He then announces he has to call his supervisor. 10 minutes later he comes back to confirm that all of the phones in this part of the building were not working and that the heating is not on at this time of the year and you have to use a portable plug- in heater Not great for the bathroom! The annex rooms are very small, no wardrobe just a pull out hanging system, which if you use, you then can't sit on the chair that is in the corner. The bath is incredibly tiny and it would be better just to have a walk in shower. There are no windows in the bathroom. I do feel that if you leave a member of staff alone at night, that he should have the necessary information and shouldn't have to make a phone call to get advice. On leaving I mentioned our problems to the receptionist, who took it all down and said that the Manager would call, but sadly nobody has bothered.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Amanda, Thank for taking the time to let us know of your recent experience at our hotel. On an evening we do lock the front door, however the night porter should have been around reception for your arrival back. During your stay with us we had a major power cut which knocked off some of the telephones in the hotel. There was a problem with low voltage at the substation and this was the reason some of the light were working at the hotel, but there issues with the telephones, heating and the wifi. Please accept my apologies for this, however the issue was Northern Powergrid's and not a fault of the hotel. If you would have requested a callback, I can assure you that someone would have been in touch. I really hope you will give us another opportunity in the future as I am confident that this was a one off and if you decide to stay with us again I am sure you will have a better experience. Kind regards Mrs Swain Director

"Wonderful Wedding"

5
Karen K, Newport, shropshire, United Kingdom 31/05/2018

Attended close friend daughters wedding excellent location wonderful day was had by all would certainly recommend the hotel for along weekend it is in a beautiful part of the country lots of places to visit.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Karen, I am delighted that you enjoyed your experience at the hotel. I will pass your comments on to the team. I hope you will visit us again in the future. Kind regards Mrs Swain Director

"one night stop over"

4
graypower2015, Leicester, United Kingdom 30/05/2018

our main requirement for a good hotel is a very quiet setting and this hotel met that requirement in the middle of nowhere large grounds a lovely building and very popular for sunday lunches it was a very hot Sunday afternoon when we arrived and the grounds were quite full of people enjoying the surroundings we booked in ok but were disappointed with our room in the west wing one of these add ons that hotels build a very small room no wardrobe just a couple of hooks but most disappointing was the west wing easnt full by any means so why do reception put guests all together so we can hear each room as the sound insulation in these annex buildings is always poor if you are not full have a bit of sence and space people out, the staff are all very good but im afraid the bar for such a nice place is hopeless only fissy lager type beers no ales not even bottled surely stocking some ale even in bottles is better than not bothering the annoying thing is that the Best Western at Beamish Hall only 40 minutes away has its own brewery making 5 different ales so how about supporting the group mr bar manager,however grype over the food is good , the setting is lovely the room was rubbish if you are going tell them no west wing room

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear graypower2015, Thank you for writing your review of our hotel. I am pleased that you enjoyed your stay with us, and although you decided to stay in the west wing, we do have larger more spacious rooms available inside the actual castle itself. I hope you will give us another opportunity in the future as these rooms may be more to your liking. I do take on board your comment about real ale, and although we don't really have a huge demand for this, we should perhaps offer a small section for customers such as yourself. Although you mention that Beamish has its own brewery, all Best Western Hotel are privately owned and operated and i think their individuality adds to the charm of the brand. I do hope you will stay with us again in the future. Kind regards Mrs Swain Director

"Our daughters wedding"

5
carolandmike2018, Lancaster, United Kingdom 29/05/2018

Our daughter was married at Walworth Castle on Saturday 26th May 2018. From the booking of the wedding beautifully orchestrated by Ailsa and ran like clockwork, it was absolutely fantastic. The Manager could not do enough to ensure all our guests were duly looked after at a very high standard. Equally the staff were magnificent in how they ensured we were all happy, they were helpful polite and went out of their way for all guests. Our room which was a four poster room was very clean, comfortable and complete with everything we needed. We visited other families and friends rooms that were staying for the wedding (we pretty much took over the hotel) to find that they were equally lovely, clean and spacious. I would like to name to some key people that did a fantastic job for us which I will do in a separate card to the hotel as everyone from the receptionist, waiters, bar staff, housekeepers etc should be applauded. I would definitely stay at this hotel again and recommend it. The setting is also particularly beautiful.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Carol & Mike, We were delighted to host your daughters wedding at the castle on 26th May. From reading your review it appears that every member of staff you encountered went over and above to make sure you enjoyed your time with us. I will certainly take your feedback to our management meeting in order to let everyone know how much you enjoyed your experience. We really do appreciate the time you have taken to write your review and we hope to welcome you back again in the not so distant future. Kind regards Mrs Swain Director

"Great overnight stay"

5
carlhO9605FC, Redditch, United Kingdom 27/05/2018

Beautiful looking hotel with well manicured grounds, really friendly staff all very helpful. Ate in the resteraunt food was great and the staff excellent. The rooms are comfortable well looked after and all the usual amenities are available tea coffee etc. I would definately book here again.

"Such lovel staff"

5
Family_Sherratt, Boston Spa, United Kingdom 27/05/2018

We stayed here for our wedding anniversary - booked with no expectations and we were delighted. The setting is beautiful, the castle is lovely and the staff were amazing - their friendly and helpful attitude and approach really made our trip special. Breakfast recommended! Susan the receptionist and the manager were delightful. We will return again next year,

"Ideal."

5
User 22/05/2018

My wife and i just spent 4 very enjoyable dsys at Walworth castle, the room was very clean,loved the spa bath(room 16) and the large tv. The breakfast was very nice as was the meal we had at night. The location meant you have to drive to get to most attractions but that's not a problem as having a quiet drink in the grounds with nothing but the birds and tge sheep for company more than makes up for it. The staff are all very helpful and friendly. All in all.i wouldn't hesitate in staying here again and would highly recommend Walworth castle hotel for anyone wanting to stay in the area.

"Amazing stay at Walworth Castle Hotel"

5
clairethomson6775, Ayr, United Kingdom 22/05/2018

We stayed at Walworth Castle hotel on the 16th May and at check in Susan the front of house manager ask if we were here for anything special, we said business however it was also my birthday. Susan immediately upgraded us to a suite which was a lovely gesture. The surroundings were beautiful, our meal was superb and the suite was stunning but most of all the warm welcome we had from Susan made our nights stay one to remember. We would highly recommend this hotel and will be staying here the next time we are in the area. Thanks for everything Susan Craig and Claire from Scotland

"Absolutely Amazing"

5
herdy94, Selby, United Kingdom 15/05/2018

First visit to the hotel, and we will certainly be going back. The Hotel is first class, lovely room, great staff, lovely food, grounds well kept could not find one fault, only that we should have stayed longer. Bird of Prey centre in the grounds but we did not have time to visit. The staff were exceptional, helpful and curtious.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear herdy94, Thank you for your review. I am delighted that you enjoyed your stay with is. I will pass your comments onto the rest of the team and look forward to seeing you back at the hotel again soon. Kind regards Mrs Swain Director

"Wonderful Walworth Castle Hotel"

5
JRB1979, England 13/05/2018

We stayed at Walworth Castle Hotel to celebrate my husband's 40th Birthday weekend. He had no idea where we were going or what was happening. When I booked and gave our list of requirements, I mentioned that every aspect of the weekend was a surprise for my husband and I asked that staff would be discreet when we arrive. We couldn't  have hoped for a better place to celebrate. The surroundings were beautiful, the meals were superb, the castle was stunning and the suite we had (King James I Suite) was breathtaking. But the best thing of all was the staff. I realise that people often say how amazing staff were at a particular location. However, we have travelled extensively, and having my own travel agency, I often get feedback from clients on hotels. I can honestly say that there is no hotel in the UK and practically no other hotel in the world that we have stayed in where staff did so much to ensure our stay was as good as it possibly could be. The staff here really care, and that is reflected in their ability to perform their role to the best of their ability. Without exception, every member of staff working this weekend went out if their way to make it special for us. Thus was no simple task considering that they were also hosting a wedding. I would like to say a huge thank you to everyone at Walworth  Castle Hotel who worked 11-13 May 2018 for making it one of the most memorable and enjoyable celebrations we have ever had. You are all truly amazing. If anyone is reading this and has been in doubt over whether or not to book a stay or an event at Walworth Castle Hotel, I would 100% recommend that you get it booked, as nowhere else will match up to the service and experience  that you get there.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear JRB1979, Wow! Thank you so much for your amazing review. I am absolutely delighted that you enjoyed staying with us, and I will certainly pass your comments onto everyone who made your stay so memorable. Being privately owned and operated we pride ourselves on delivering excellent customer service and I am pleased that you found this to be the case. Again, thank you for taking the time to let us know how much you enjoyed your experience and we hope to see you back again at the castle soon. Kind regards Mrs Swain Director

"Amazing stay at Walworth Castle Hotel"

5
greyone2016, Mansfield, United Kingdom 11/05/2018

My husband and I stayed here for one night and it was absolutely amazing. The hotel itself was stunning and the staff were fantastic, nothing was too much trouble. The restaurant was lovely and the food was delicious. Highly recommend staying here.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear greyone2016, Thank you for your recent review. I am pleased that you enjoyed your stay with us and I will pass your comments onto the team. We hope to see you back again soon. Kind regards Mrs Swain Director

"Wedding Anniversary Break"

5
paulswift2015, Darlington, United Kingdom 10/05/2018

Lovely spot with gorgeous views across the countryside, fantastic food & excellent service in the restaurant, we stayed in the King James room which is the size of 3 standard rooms with living area / couch and full of original features as it might have done when he stayed in the 1600's. We had a young family and the staff went out of their way to carry bags and accommodate our baby and toddler. Will definitely be back!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Paul, Thank you so much for taking the time to write such a great review about our hotel, it really is appreciated. We hope to see you back again soon. Kind regards Mrs Swain Director

"Wedding Anniversary Stay"

5
sarahmgf2018, Somerset, United Kingdom 09/05/2018

We stayed at Walworth Castle for 3 nights to celebrate our wedding anniversary, this was our second visit this year and again all the staff were really welcoming and did everything possible to make our stay really special. It was a lovely surprise to find rose petals, chocolates and a card from the staff on our 4 poster bed.The room was lovely and also very clean and the housekeeper went out of her way to make sure we had extra milk and was also kind enough to take photos of us outside the castle. The restaurant food was fantastic, especially the pancakes at breakfast and again all the restaurant staff were really friendly. We are hoping to return again later in the year, thank you everyone for a fantastic stay.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear sarahmgf2018, Thank you so much for your recent review. Firstly congratulations on your wedding anniversary, and thank you for choosing to stay at Walworth Castle Hotel. We really appreciate all your comments and I will certainly pass them onto all the staff involved in making your stay so special. We hope to see you again soon. Kind regards Mrs Swain Director

"This should be a 5 star hotel - it's the best!????"

5
Ren264, Birmingham, United Kingdom 09/05/2018

Ignore stupid comments like the rubbish ice cream one - the girl tried her best - bless her. I've done this type of work and when staff is low yes it's hard- but you don't slag off a beautiful hotel if you can't get a flipping ice cream- pathetic!!! We've had a perfect stay. Rooms food and staff all truly amazing. It should be 5 star in every aspect. It's so good we will stay again. The trip down the dungeon was incredible and I think a wedding here would be unforgettable. The grounds are beautiful and so relaxing. I won't ever forget my roast beef dinner. It was simply the best. I always reckon my roast dinners are unbeatable but this one was sensational. The beef so tender. Wish I lived nearer as I'd do a Sunday lunch regularly. Well done to everyone in front and behind the scenes - you really do get top marks - and more!!! Ah yes ????cheers

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Ren264, Thanks for your review. We really do appreciate your feedback, and it is difficult when guests take one aspect of their experience and base a review solely on this. Thanks for highlighting this and fighting our corner! :) I am absolutely delighted that you enjoyed your stay with us, and hope to see you back at the castle very soon. Kind regards Mrs Swain Director

"okay for one night"

3
p10bla, Northallerton, United Kingdom 09/05/2018

Me and my wife decided to go away for the bank holiday so booked Walworth Castle. The staff are indeed helpful but i can't help feeling that we wouldn't stay here again. The room was fine, it had a modern four poster bed made to look old so didn't really work, the shower was fine with plenty of hot water, no bathrobes, tea and coffee available in the room. The castle itself has a garden to sit out in with nice views of the countryside, the evening meal was poor, it looked a bit cheap and processed, the breakfast was a little better but again it all felt a little under budget for us. It's a shame because the staff do try their best.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear p10bla, Thanks for your review. I am sorry that you wouldn't stay with us again, as we try to make everyones stay as special as possible. Other than your evening meal and not having any bathrobes, its difficult to know what you didn't enjoy, although appreciate that our hotel may not be to everyones taste. Thanks for your feedback. Kind regards Mrs Swain Director

"Excellent food, grounds and internet. friendly helpful staff"

5
lsketchley, Leicester, United Kingdom 03/05/2018

Excellent food, both in the evening and the breakfast and the hotel grounds where beautiful and very well kept. The internet was very good. And the staff where very friendly and helpful. If I had to pick one downside it would be difficult to, but perhaps my bathroom could have been a bit bigger

"medieval night and stay - fabulous"

5
sookie2015, County Durham, United Kingdom 27/04/2018

Fabulous reception staff, beautiful surroundings and attentive staff members who went above and beyond to make sure we had a great night (and I was given the most delicious gluten free options) Attended the Medieval night which was such fun and also educational. Fabulous musicians and food. Rooms spotlessly clean and well decorated. (room 12 was a little smaller than my friends who were in 14 & 15 - BUT I would definitely stay again even in a smaller room. If you want a bath request room 15. Beautiful surroundings.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sookie2015, I am so pleased you enjoyed our first ever Medieval Banquet! It was very popular and we have had some great comments about the evening. We are going to make it a regular event, so please keep checking our facebook page for new dates! Kind regards Mrs Swain Director

"It's a castle :)"

5
User 26/04/2018

Fantastic hotel with character and the staff are great very friendly and attentive. The bed was also great, I had a great night sleep. The food was delicious and plenty of it. The surroundings are also very beautiful

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear A Johnson, Thank you so much for your review. Walworth Castle dates back to 1189 and is indeed a castle! I'm pleased you had a good nights sleep and found the staff to be friendly and attentive. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Comfy bed and great location"

5
Paul C, Deddington, United Kingdom 25/04/2018

I stayed at this hotel on a business trip up from Oxfordshire and was pleasantly surprised by the place, this is definitely a gem in the best western family. A lovely warm friendly welcome on checking in and I was allocated room 10 which was nice clean and comfortable with excellent broadband and far better than many hotels that I stayed at. The bed was and I had a goods nights sleep in a comfortable bed. The food in the Farmers bar was good and plentiful as was the breakfast. I would definitely come back and stay on both business and a pleasure trip. Well worth staying at.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Paul, I am delighted that you enjoyed your recent stay. We appreciate feedback and I'm pleased you received a friendly welcome, excellent broadband, a good nights sleep plus a good dinner and breakfast! We look forward to welcoming you back soon. Kind regards Mrs Swain Director

"A gem rediscovered"

4
MightyMiss, Durham, United Kingdom 22/04/2018

It was years since we'd visited Walworth but will certainly be back. Beautiful surroundings, lovely staff and value for money. Had dinner on Saturday evening with friends. Food was unpretentious and a bit different. All six of us thoroughly enjoyed it. The front of house Irish guy wouldn't have been out of place in Faulty Towers and was hilarious - made our night. Went back for afternoon tea with a friend midweek. We were very well looked after and the tea was delicious.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear MightyMiss, Thank you for your review. I am pleased that you enjoyed dinner and afternoon tea. We hope to welcome you back again soon. Kind regards Mrs Swain Director

"Over night stay"

5
smbrady, Telford, United Kingdom 20/04/2018

I have travelled many times with my work and have been fortunate to stay at many first class hotels and this hotel is right up there when it comes to qualify This is the most delightful hotel in a fantastic location, the hotel staff were very professional but did not lack the friendly approach something you were aware of from the minute you entered the reception The lady on reception was kind enough to show us around and offer local knowledge and hotel history sorry I did not get her name All the hotel staff including the night porter who was kind enough to send us on our way with a fast track breakfast and a coffee are a credit to the hotel not forgetting the house keeping staff who had prepared my room to a very high standard and the bar staff who kept me fed and watered Thank you for a very pleasant stay I would like you to pass on my thanks to all Kind regards Mr s Brady

"A weekend away to see friends"

5
geofflancs, Cardiff, United Kingdom 11/04/2018

This place is not like your typical hotel. However, the service and location was excellent. Make sure that you take your satnav as although it is near Darlington, it is not easy to find. The rooms are on the ground and first floors. There is also a dungeon, which we did not visit, but learned later that any of the staff would have taken us to see it. There is also a birds of prey centre attached. There is a bar of sorts, but not the kind of bar you can sit at. Seating is in the adjoining room, but there was a wedding party on, so we simply had our drinks with friends in the restaurant.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear geofflancs, I am thrilled that you found the service and location to be excellent, and I will certainly pass your comments onto all the team. I hope you decide to stay with us again when you are next in the darlington area. Kind regards Mrs Swain Director

"One night stay"

5
borogeordie, Portsmouth, United Kingdom 10/04/2018

We took the opportunity to stay here for the 1 night we got away from the kids whilst visiting family in the North East and I have to say we weren't disappointed. I rang ahead a few months before to book and was pleased to hear that I could get the best deal this way. The staff member i spoke to advised me on room choice and my tip would be to book a room in the actual castle and not the annex. Why would you go to a castle and stay in the annex?! Our room was a four poster and the staff had laid on some chocolate strawberries and flowers which was a nice touch. The bed was huge and very comfy and the bathroom was nice and modern. Making our way downstairs we spent a few hours lounging around in the bar as the weather wasn't great but the staff were very friendly and the beer was good. Food that evening was really good and reasonably priced. We did think about having the massive steak between us but decided against it ... seeing it later we probably should have done! Before retiring for the evening we asked one of the staff if we could have a look in the dungeon / cellar and they were more than happy to oblige ... top marks! Overall we really enjoyed our staff, the staff were extremely friendly and i would recommend the castle to anyone.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear borogeordie, Thank you for your recent review. I am delighted that you enjoyed your stay with us. I will pass your comments onto all the staff and I am pleased that everything was to your satisfaction. Thanks very much for recommending us, we really do appreciate it. Kind regards Mrs Swain Director

"Easter Break"

5
_hilliaj, Darwen, United Kingdom 03/04/2018

My wife and I stayed here for 3 nights over Easter. The castle was stunning from the outside and inside. The receptionist was really helpful on arrival and all the staff were really good, nothing was too much trouble. Had a lovely breakfast which was a combination of self service and cook to order with plenty of choice. Overall a very good stay and will return.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear hilliaj, Thank you for taking the time to write such a wonderful review about our hotel. I will certainly pass your comments onto all the staff who were involved in making your stay so memorable. We look forward to you returning again in the near future. Kind regards Mrs Swain Director

"Wedding venue (guest) "

5
Samantha G, Newcastle, England, United Kingdom 01/04/2018

Attended a wedding here during Spring 2017, and what a stunning place it is! Grounds were amazing, staff were fantastic, food was delicious! Tempted to book up a weekend stay myself sometime in the next year. Amazing place.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Samantha, I am delighted that you enjoyed your experience at our hotel. I will pass your comments on to all the team and I do hope you will come and stay with us soon. Kind regards Mrs Swain Director

"Excellent hotel but restaurant could be better"

3
smithies1995, Sunderland, United Kingdom 31/03/2018

Just come back from one night stay four poster bedroom was great apart from scum and hairs in spa bath, very off putting. Restaurant option poor, it would be nice to have an evening meal in one of the other rooms that are used just for Sunday lunch, this was a birthday treat and having a bit more fine dining would have made it a really special night. We asked for one of the window tables to be reserved to find that this had not happened we ended up luckily picking another table but this was not cleaned properly, food still on the floor and chairs from small children. All staff were great but just a few tweaks could make this a really special hotel.

"excellent"

5
mjhulson, Staffordshire, United Kingdom 26/03/2018

A wonderful couple of days short break. All the staff were polite and helpful, they were such a happy crowd it reinforced the excellent overall experience of our holiday. we will be returning later in the year.l

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear mjhulson, Thank you for taking the time to review our hotel. I am delighted that you enjoyed your stay with us and I will certainly pass your comments onto all the team. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Beckett Wedding "

5
Maclary5, Darlington, United Kingdom 12/03/2018

What an awesome place to have a wedding I cannot say thank you enough to the wonderful team at Walworth Castle from the day we booked to the moment we left nothing was too much trouble. Ailsa looked after us exceptionally, looking after the finer details and helping us make decisions. On the day we would never have got through it all without Andrew and his amazing team, Jess and Julie on reception taking care of our guests and being a welcoming face, and at times a welcoming pit stop for a chat during all the madness. And not forgetting Jess 2 on the evening and at breakfast who looked after us really well. Thank you so so much to the whole team I can't remember everyone's name but you were all amazing.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Wow! Thank you so much for your wonderful review. We are thrilled that you enjoyed your wedding and I will certainly pass on your comments on to everyone who was involved in making your wedding such a wonderful occasion. I am absolutely delighted with your comments, and it really means a lot to me and the whole team for you to have taken the time to let us know how much you enjoyed everything. We hope to see you again soon. Kind regards Mrs Swain Director

"I love this hotel"

5
Jellybean900, Greater Manchester, United Kingdom 20/02/2018

My husband and I have stayed here several time. Each time we book a room in the main castle, and are never disappointed. The rooms are spacious, clean and well equipped. Staff are super friendly and nothing is too much trouble. We stayed for breakfast which was great. There's a large choice of cereal, fruit and pastries as well as cook breakfast items and drinks. I love the fact that the hot items are cooked to order and not buffet style. The Hotel and grounds are lovely too, even on a miserable day in February ?? Thank you

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Jellybean900, Thank you so much for your recent review. It really is so nice that you have taken the time to let us know how much you enjoyed your stay with us. I hope you get the opportunity to visit us again in the not too distant future. Kind regards Mrs Swain Director

"1st wedding anniversary at our wedding venue "

5
User 18/02/2018

Another lovely and friendly welcome into the castle on our return after exactly a year since our wedding there. We enjoyed a lovely valentine meal with some excellent live music and felt welcomed by all the friendly staff who remembered us from our wedding last year. More wonderful memories made. Thank you Best Western Walworth Castle!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Mark, Wow, thanks so much for your recent review. We are all delighted that you enjoyed your anniversary stay with us, and I will pass your feedback to all the team who made your stay so special. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Re-visit to the castle was a disappointment "

3
maggs20152015, Yarm, United Kingdom 17/02/2018

We were married at the castle in 2009 and we visited again in 2010 for our anniversary, so this was the first time in 8 years since visiting. The Castle has been decorated since our last visit and looked good. The outside was still well maintained and the grounds are still great. A nature trail has been added which was fun. The room was clean and spacious, we always like to stay in the castle which is the nicest but can be a little cold! My only concern is the quality of the food in there now. We had lunch, evening meal and breakfast and neither were very nice. My wife and I both sent our evening meal back as not cooked correctly and we also found a hair! The staff are good but didn't really know how to handle the situation and we still were charged full price. On checking out I also mentioned it to the staff and no real effort to rectify the problem. All in all the castle is still a great hotel but the food needs to improve.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Maggs, I am sorry that you were so disappointed on your return to the castle. I'm sure your experience was just a one off as usually we get great feedback about the food. The same team of chefs have been at the castle for a number of years, including 2009 when you were married. I am pleased however that you enjoyed your room and the castle grounds. I really hope you will give us another opportunity in the future and if you contact me directly I would be only too happy to personally look after your booking. Kind regards Mrs Swain Director

"Viewed for a wedding and can't wait to do it!"

5
User 09/02/2018

So I wanted to come on and comment on a previous review which almost put me off the whole place! I went and it was a busy Sunday afternoon but everyone was lovely and helpful! We viewed the venue with Callum and he was amazing! I can't wait for our wedding now, just need to fast forward 2 years… eugh! After viewing the rooms, they looked beautiful. Service was a high standard and they are all well trained!!!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Carmack83, Thank you so much for your review. I am so pleased you decided to come and see the castle for yourself. I will pass your comments onto Callum and everyone else in the team. We are looking forward to hosting your wedding! Kind regards Mrs Swain Director

"Excellent stay, lovely room and staff"

4
MichaelMills, Cardiff, United Kingdom 06/02/2018

Well I always wanted to be king of the castle. Well on this occasion it was just like I was. Lovely old building with period features. Welcoming staff and a foot poster bedroom fit for a king or queen. It had snowed so it looked very picturesque. Unfortunately it had melted by the next day. The food was fantastic as were the staff who served it. I will definitely stay again when in the area.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Michael, Thank you so much for your recent review. Theres not many places where you can stay in an original 12th century castle, in a four poster bed, with a snowy backdrop! It definitely sounded like you actually were the king of the castle! :) I am pleased that you enjoyed your stay with us and we hope to welcome you back again soon... although I can't promise that it will snow! Kind regards Mrs Swain Director

"Beautiful hotel"

5
Linnynick, Durham, United Kingdom 03/02/2018

A lovely one night stay. The bedroom 16 was absolutely fantastic with separate bedroom and lounge area. Lovely four poster bed in the round tower with large comfortable settee and large TV in seating area. Large bathroom with brilliant jet spa bath. Luxury toiletries provided and plenty of clean towels. The suite was lovely and warm with additional electric heater if required. Could not fault the excellent meals on the evening and excellent service from very pleasant helpful staff. Nothing was too much bother. Comfortable lounge area to relax in following your meal. Breakfast was very well cooked with a good choice on offer. Could not fault the eggs benedict cooked to perfection. Overall an excellent hotel which was extremely clean and comfortable with extremely helpful and polite staff. Only one complaint we could make was that we were only there for one night could quite happily of stayed for longer.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Linnynick, I am delighted that you enjoyed your recent stay with us and had the opportunity to spend the night in the Jenison Suite. I will certainly pass your comments onto all the staff who contributed in making your stay so special. I hope you get another chance to stay with us again soon. Kind regards Mrs Swain Director

"Highlight of our trip"

5
Travel-future-ahoy, Sydney, Australia 01/02/2018

We stayed here for one night and it was the highlight of our trip. A little bit of indulgence after a hectic start to our holidays. This stay was an R&R day. We stayed in the Jenison Room (16) which I understand is one of the top 2 suites in this hotel. We paid about £180 for a midweek night including breakfast. Even though it was rainy and stormy outside overnight to the extent of toppling outdoor furniture we all had a peaceful and restful sleep. The hotel was decorated with castle theme items. Lunch for 2 people costs £25 and dinner for two people costs £37

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, Thank you so much for your recent review. I am absolutely delighted that your stay with us was the highlight of your trip! Theres so much to see in the North East, I do hope you will have the opportunity to visit us again. Kind regards Mrs Swain Director

"Walworth Castle"

5
Francis D, Crewe, United Kingdom 31/01/2018

A great hotel in a fairy tale castle. The only down side no lift in the castle which is understandable given the age of the place. The staff were great nothing too much trouble for them. The dinner menu did not give a choice for vegetarian diners. The rooms were great and as it was during the snow fall time the rooms were nice and warm and the beds were so very comfortable

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Francis, Thank you so much for your review. I am pleased that you enjoyed your stay with us and we hope that you will visit us again when you are next in the North East. Kind regards Mrs Swain Director

"Good accommodation but needs better Wifi"

4
John_The_Miner, Salisbury, United Kingdom 30/01/2018

Arriving at the front of the hotel and seeing the stunning building is best done in daylight as it really is a spectacular building. The car park is large and spacious as well as being just outside the front door so no long walks from the car park. Check in was very quick and easy and the receptionist was very friendly and helpful. My room - 34 - was a good size and was nice and warm with great lightening - why is it so many hotel bedrooms are dark and dismal! The bed was a good size and very comfortable giving me a good nights sleep. I did have a problem logging onto the Wifi and the receptionist offered to let me change rooms but after a long drive I couldnt be bothered and eventually managed to get onto the Wifi. Getting a mobile phone signal was a different matter and I had to resort to going out into the car park to make a call - not ideal on a cold January evening. Breakfast was good but the cooked breakfast could definitely do with the option of baked beans - the black pudding was excellent. This hotel could really be outstanding if it managed to improve the WiFi and mobile signal as it seems to have been like this for a number of years.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear John, I am pleased that you enjoyed your recent stay with us. I understand your concerns regarding the wifi, however being a 12th century castle in a rural location and having 6 foot thick walls, improving wifi connectivity has been an epic task! However I am pleased to say that we are currently in the process of improving the wifi, which will included increased speeds with a better connection. I am however pleased that you enjoyed the rest of your stay, in particular your room and the staff on reception. The black pudding is amazing! It is Doreen's award winning black pudding in case you had the chance to visit any of the local farm shops. Plus if you want baked bean with your breakfast, please just ask and we would be only too happy to oblige! :) We hope to see you again when you are next in the area. Kind regards Mrs Swain Director

"Excellent hotel"

5
Philip T, Liverpool, United Kingdom 29/01/2018

Excellent value for the money, very professional staff, clean comfortable rooms, good evening meals with very good breakfast, I would stay again but if I could afford it would go for the better rooms. Only negative was they need new menu cards for the breakfast, bit grotty stained with chewed edges.

"Viewed as possible wedding venue!"

1
User 19/01/2018

We viewed Walworth as a possible wedding venue, the general Manager who showed us around was rude and blunt. When we asked questions he cut us off like we didn't know what we were talking about, regarding the outdoor ceremony area instead of listening to our concerns he was more interested in telling us that he had paid £6,500 for some bushes (which we weren't interested in) the bedrooms in the main castle were impressive, but no disabled facilities we were told ‘a ground floor would do for disabled' the function room was too small for what we wanted and when viewed this concern he told us ‘do I look like someone who lies?' (Anyone who has to say that....?) the beer garden looked like something from a standard town pub. Only good thing offered was the public would be kept away from the wedding. I left knowing I would not be parting with thousands of pounds to people so abrupt, rude and more interested in his bushes than our wedding concerns!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Hi, I am sorry that you were disappointed during your recent experience at our hotel. Our general manager thought he was simply answering your concerns and certainly didn't want to appear to be rude or blunt. In your review you confirm that the function room was too small for your requirements, so perhaps this was the reason for your disappointment? If you look back at our other reviews on Tripadvisor you will see that customer care and looking after our guests is our number one priority, so again I am sorry if you felt that this wasn't the case. If there is anything I can help you with in the future, please do not hesitate to get in touch and I will be more than happy to discuss any requirements you may have. Kind regards Mrs Swain Director

"Made a family wedding an event to remember"

5
Steven G, Birmingham, United Kingdom 16/01/2018

From my welcome on arrival to the goodbyes this was a memorable stay, and made so much more so by the friendly and efficient staff. The hotel and grounds are well-maintained. At one point it snowed, and within a very short time someone was out with a mini-tractor clearing the car park and pathways. Service in the bars and restaurants was good throughout our stay; the food and drink to a good standard. My room was comfortable and clean, as was the bathroom. The wedding was conducted flawlessly, and the afternoon and evening entertainment was accommodated likewise. I heard no complaint from anyone in our party. The scenic views of the surrounding countryside are a bonus

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Steven, I am absolutely delighted that you enjoyed your stay with us. Being a family owned hotel, we really try and make great memories for our customers, and want guests to return time and time again. I am thrilled you enjoyed the wedding, and the snow made the photos amazing! We hope to welcome you back again soon. Kind regards Mrs Swain Director

"Stunning"

5
edmo2310, Kingston-upon-Hull, United Kingdom 14/01/2018

Booked this hotel only 2 days before going, and what a find!!!! Beautiful location, very peaceful and the castle itself has been restored and renovated so that there is every modern feature but it still looks and feels historic. From checking in to reluctantly leaving we were looked after by the staff, who are ALL very friendly and helpful. Nothing is too much trouble. Food is excellent, breakfast a great start to the day and two lovely areas to relax in the evening, both with lovely warm fires - very welcome this weekend. We had a standard room in the annexe, which whilst not the largest was very comfortable and spotlessly clean throughout. The room also felt to be in character with the rest of the hotel, not like some horrible seventies concrete tower block that we have stayed in before. We liked it so much we have already booked again for a longer stay in summer - thanks especially to Susan for arranging this for us - when we will be able to enjoy the grounds and gardens, and the birds of prey centre. Can't wait to return, and maybe even fit in another weekend before then. Looking forward to seeing you all again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear edmo2310, Thank you for your recent review. I am pleased that you enjoyed your stay with us. I am delighted that you found all aspects of your stay to be memorable, in particular the food and the staff. I will certainly pass your comments on to all concerned. Kind regards Mrs Swain Director

"Kings & Queens"

5
anthonymZ8074EP, Johannesburg, South Africa 11/01/2018

Well, cannot be said about This amazing Hotel... From the minute we arrived till the minute we reluctantly departed, we were treated like Royalty. The walls of the hotel that was originally built in the 16th century are filled rich history from years long past. The staff are extremely knowledgeable of the area and are always willing to office assistance where needed. The genuine smiles on the staff radiates from their faces as the pass you by and you get feeling that you have become a distant member of the family of staff. The owner of Walworth came and introduced himself personally but portrayed the persona of a regular staff member. It was only towards the end of a brief history lesson of the castle that I came to realize that he was actually the owner and that him and his lovely wife are still physically hands on on the day to day running of this beautiful Hotel. My experience was of such great pleasure that I would actually consider moving to this area in a heartbeat! Thank you to Owners and staff of the Walworth Castle Hotel for making our visit exceptionally welcoming. PS... The food is absolutely first class and the quaint dinning area with it warm cozy fireplace is absolutely tremendous.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Anthony, Thank you so much for your recent review. I am delighted that you enjoyed your stay with us and really appreciate all the comments you have made. I will certainly pass your comments onto all the team who contributed in making your stay with us so memorable. We hope to see you again soon. Kind regards Mrs Swain Director

"A pleasant surprise but a bit cold"

4
User 06/01/2018

We got a great deal on this place and we had a nice chilled out time. The staff were so helpful but I found the place a bit cold. We had a lovely meal in the Farmers restaurant and the grounds are lovely. I would love to go back in Summer. The road leading to the hotel are a bit difficult to navigate in bad weather but we had a nice, chilled out stay.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Brenda, Thanks very much for your feedback regarding your recent stay with us. I apologise if you found the place a bit cold. We are doing our utmost to try and keep the heat in as much as possible, by closing doors and keeping the log fire going. As well as the radiators in the bedrooms we do also have additional electric heaters, and additional ones can be provided if required. On a more positive note, I am pleased you found all the staff to be friendly and you had a nice chilled out stay. I do hope you will stay with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"More luxurious than expected..."

5
9swampy, London, United Kingdom 06/01/2018

SatNav brought us in from the north and directed us to a pretty grim farmyard at the rear/neighbouring the castle. Turning back and finally finding the correct entrance and good grief did we get a better first impression! Approach from the south and you can't miss it as it majestically sits in full view for the last mile... Rooms were very good, 4 poster room nice and spacious, comfortable. Second room upgraded FOC to Jenison (Bridal) Suite due to mistakes made with booking was exceptional though missing a shower having a two person corner jacuzzi instead. Would have been an inconvenience if we were staying longer but was great for the three day short stay we were. Both rooms were lacking in storage but for short stay, again didn't bother us much. Central heating insufficient but fan heater had been supplied and was appreciated!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 9swampy, Thanks for letting us know how much you enjoyed your recent stay with us. I am pleased we were able to offer you a complimentary upgrade. All our rooms in the main castle are very different so hopefully if you stay with us again you could sample a different one. Again, thank you for your feedback, it is very much appreciated. Kind regards Mrs Swain Director

"Fit for a king ??at the Castle "

4
User 04/01/2018

I felt I needed to write something positive about this wonderful building because as a rule Best West or BW as there rather naff logo looks like a new pound shop spin off would lead you to think! For a 3 * Hotel for the life of me I don't know it should be a 4* at least this Castle is very much undersold' although a shower that was more like spitting than drenching could have paid to the downgrading that it being a listed building won't help in the star rating handouts! Ok enough waffle how good is the place to stay and does it serve good fodder! Quite simply yes and yes! Great Castle with all the trimmings thrones dungeons, tin men and wonky Floors! Loved the place end of' as for the food ?? well that was a total surprise set menus with the standard specials board but the surprise lies in the price, Was very reasonable for the food on offer. Well prepared very fresh tasty ?? nothing to pretentious swiped with a brush or micro flower arrangement rubbish just a well thought out menu with fresh wholesome taste and value in mind! Would I come again dam right keep the bed pan warm for my return!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Jeff, Thank you for your recent review. All Best Western Hotels are privately owned and operated and therefore they are all very different, which I think adds to the brand. Very different from hotel chains which are exactly the same in side and out, regardless of their location. I do hope you will stay with us again when you are next in the darlington area. Kind regards Mrs Swain Director

"Superb"

5
Rob D, Barnsley, United Kingdom 03/01/2018

from entering the reception to the point of leaving the staff could not have been more helpful of more attentive without being in your face. The room was very good and the food served in the restaurant was excellent. Can't wait to go back again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Rob, Wow! Thank you for your recent review. I am delighted that you enjoyed your time with us so much. We certainly look forward to welcoming you back in the not too distant future. Kind regards Mrs Swain Director

"Short break"

4
Maldives1998, Maldives1998 03/01/2018

2 night break and worth every penny. Beautiful building, and as to be expected they are limited to what they can do with it being a listed building. Rooms in main building are a little more expensive but it's lovely to be in the original building with all the usual things provided. Bathrooms are a little dated but adequate. Did have a bit of an issue with the window not closing properly during very windy weather at night so didn't sleep particularly well, mentioned to reception staff who said she would report it. All staff were very friendly, ate both breakfast and dinner with a good choice on menu at both sittings. Evening meals very reasonably priced and food was lovely. Will definitely return but wouldn't stay in room 34 due to issue with window.

"Xmas Break"

5
Howard T, Notts 02/01/2018

We had 1 night b&b in Darlington. A stop off between richmond and the coast. Lovely hotel run on a bit of a skeleton staff due to the holiday period. Rooms were spacious the building magnificent and food was awrsome..would definitely come here again

"Daughters wedding "

5
Kevin1208, Tamworth, United Kingdom 30/12/2017

From arrival to Walworth castle hotel the day before the wedding we where looked after by the hotel staff Offering to take our bags to the room. Explaining where everything was and saying if there was anything wrong let the receptionist know. After settling into our room which was the General Aylmer which was the original castle chapel, We when down to the bar for a drink and lunch again severed by very nice staff nothing to much trouble. Then on the evening we met the family for a meal for 15 of us the meals were very good and were hot when severed The day of the wedding it snowed to put a great feeling to a white wedding. And yet again all the staff could not do enough to make the day a success The next day they even offered to Cary the bags back to the car through the snow over all it was a outstanding stay well done Walworth castle

"Beautiful surroundings"

4
Golfo100, County Durham, United Kingdom 27/12/2017

Sunday lunch is one of the best I've eaten in the area and not silly prices...well worth a visit. County Durham/Teesdale is one of the most beautiful unknown areas To visit if you haven't been...try it....you will be back.??

"Christmas Day Lunch"

5
JulesC1970, Durham, United Kingdom 26/12/2017

We enjoyed a fabulous Christmas Day lunch here. The food was excellent as always and the staff were so pleasant it may the day feel extra special. We didn't feel rushed and it made for a very enjoyable day. Thank you to everyone who made it special, hope to see you next year.

"Excellent Hotel"

5
jamesbF8799MI, Pontefract, United Kingdom 18/12/2017

This 12th Century castle is a lovely combination of olde-worlde meets new world. Tastefully decorated to look old, with an excellent restaurant which supplies beautiful meals at a decent price - with them even easily able to cater for my coeliac disease - makes this a wonderful place to stay for any reason. The staff are very good and always have time for a friendly chat and this is now the only hotel I will stay in when in the area.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear James, Thank you so much for your recent review. I am delighted that you enjoyed your stay with us. I will certainly pass your comments onto all the team and we really appreciate your feedback and we look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Beautiful Castle"

3
MikeV2013, Cardiff, United Kingdom 11/12/2017

We stayed for a weekend in the Walworth Suite and it was stunning. Cannot fault the Castle or the grounds. Ordered room service on the first night and we had issues with the receptionist not knowing whether there was a child menu available and insisted we come back down to reception to register our credit card before an order could be placed. Not happy as we had already shown our card for the room payment and made dinner reservations for Saturday and told her we would be ordering food. Got dressed and went to reception, a young girl who was a waitress, helped me getting food organised while the receptionist just didn't seem to have a clue! Saturday morning breakfast was extremely slow considering there were only a handful of us in there. My young 18mth Granddaughter had to be fed from the continental items to keep her happy while we waited over 40 minutes for cooked items. Saturday evening we had family over for dinner. There was a Wedding reception taking place and it was heaving, there was nowhere for us as hotel guests to sit and the noise was just unbearable. We went to the restaurant, but again the noise from the Wedding guests in the corridor outside the restaurant and the colourful language was really bad. Add in children from the Wedding charging through the restaurant playing tag and it was a most unpleasant experience. Staff didn't seem bothered at all and it seemed that this was the norm for a weekend. We went with our guests to our suite, there was nowhere to sit downstairs and the noise was overwhelming. Food in the restaurant was really good and I was impressed that they accommodated my guests Gluten intolerance with a wide range of options on the menu. Most was available as Gluten free if requested. Top marks. Sunday: Woken at 7:30am by knocking on the door with room service that we hadn't ordered!! When we went to breakfast we were treated very differently from Saturday. Considering how busy it was, breakfast was quick and well cooked. The waitress that had woken me with room service, sought me out and personally apologised, even though it was not her fault she was sent to the wrong room. A genuinely nice young girl as were most of the waiting staff. Spoke to the Wedding Planner during our stay and it is quite apparent this is a very popular Wedding venue and is booked most weekends. It is a pity that due to the limited social space available, this is not a weekend getaway place for couples or families to enjoy. As a mid-week romantic place to stay or a weekend when no Weddings are booked, I cannot think of a better place to stay, it is worth the money. However I would give it a miss when a Wedding is taking place and they should mention it on their website about noise and space for hotel guests. 3 stars purely because we paid a lot of money to stay and eat in this hotel, but could not enjoy the wonderful Castle due to just too many people there on the Saturday evening. Had we stayed Sunday/Monday I expect we would have awarded 5 stars.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Mike, Thank you for your feedback regarding your recent stay with us. I am sorry that you experienced some issues and I will take them on board in order to improve the service we offer. I do hope you will stay with us again, and if you call us directly we will be able to discuss with you which rooms would be the most suitable and times which are quieter when we don't have a wedding taking place. Kind regards Mrs Swain Director

"Murder Mystery Night"

5
Unhappy1107, Durham, United Kingdom 10/12/2017

I had done a murder mystery quite a few years ago and went to a one at this place on 7 December 2017 and took my cousin along with me as a treat for her. The place when we arrived gave a warm welcome and when we asked about the place where we went for the event were told we were early and directed to a place where we could haverefreshments before the thing started. When the event started it was well run and the even itself was planned well and arranged well so the meal was served at good times and the mains parts of the murder you were able to watch. The food served on the event was outstanding and really well cooked and I have food allergies and I contacted them about this when I called about my menu and they heard what I said and on the night they actually remembered and asked if I was the one that ordered the menu that was for food allergies. I will highly recommend this place for food and events as I am going to another of the murder mystery events next year.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Unhappy1107, I am delighted that you enjoyed our recent murder mystery evening. We have been running them for over 30 years at the castle and are always very well attended. Next year we also have lots of new events which you might like to try. If you follow us on facebook you can keep up to date with all of our new events, including ghost tours and medieval banquets. We hope to see you back at the castle again soon. Kind regards Mrs Swain Director

"Pleasant stay"

4
Janet W, Manchester, United Kingdom 09/12/2017

We had a nice room for the bargain price but next time I would pay extra for larger room. It was clean and we basically just slept there for night so it was fine but if I was staying longer I would want a larger room. I can't say enough positive comments about the staff, they were helpful, friendly and very polite.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Janet, Thank you for taking the time to let us know how much you enjoyed your recent stay with us. I will pass your comments onto the team. Thanks again, we really do appreciate them. Kind regards Mrs Swain Director

"What a wonderful location and stay!"

5
HappyGoLucky9999, London, United Kingdom 08/12/2017

Absolutely amazing experience, a wonderful stay during a weekend road trip, stayed in the four post bedroom at top floor. Not sure about dinner as did not dine there but the breakfast was nice and filling. Wonderful setting and kind staff, thank you!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear HappyGoLucky9999, Thank you for your recent 5 star review of our hotel. I am delighted that you enjoyed your stay with us and we hope to see you again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Wonderful stay"

5
LynneeNorthyorkshire, North yorkshire 07/12/2017

My husband and I arrived amidst a snowy blizzard and were immediately met with a warm welcome from the receptionist. A very quick book in and we arrived at our first floor room in the castle. The room was small but beautiful and had everything we needed. The staircase up to room was spectacular. We went to the Farmers bar and restaurant, Sat in front of a huge log burner and relaxed. Callum and Katie were our staff and were brilliant, a real credit to the place. The evening meal was wonderful. Another guest had ordered the special, a rump steak, it looked that good we ordered the same. It was beautifully cooked, the Diane sauce was bliss, crisp onion rings.... My only complaint....wished we had booked two nights! We will be back. The staff are a credit to the owners and Best Western.

"A Real Treat."

5
Mark W, Leeds, United Kingdom 07/12/2017

We stayed on a single night stop over thinking it would be a bit different and something of a treat. A very good choice. The Castle itself is an imposing building steeped in history. The food, evening meal and breakfast, was excellent and the staff friendly and helpful. We stayed in the West Wing in what was a small room with limited storage space which wasn't really an issue on a short stay. The bathroom looked almost new and was spotlessly clean. When we arrived the room was cold with the radiator only ever seeming to get lukewarm. Once we had found the fan heater in the drawer with the Tea and Coffee it soon became comfortable.

"WOW"

5
E8648LDmartina, Clackmannanshire, United Kingdom 06/12/2017

Arriving in a Blizzard the Hotel was easy to find and very Impressive. The booking in was quick and efficient. The room was nice no problem with cold as other reviews have said. The Hotel itself is a magnificent building and the atmosphere is spot on. As I said we arrived in a Blizzard and the roaring fires were a welcome sight. The Staff really made the stay perfect , especially Callum and Katie in the Farmers Bar and restaurant they were so nice and Helpful and willing to go the extra mile, including an guided impromptu trip into the Dungeons. A Lovely place with lovely people We will be staying here again and I have already been recommending the Hotel to anyone who'd listen.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear E8648LDmartina. Wow! Thank you for your review! I am absolutely delighted that you enjoyed your stay with us and I will certainly pass your comments onto all the team who helped to make your stay so memorable, Callum and Katie in particular. Thanks so much for recommending us, and we hope to see you again soon when you are back in the area. Kind regards Mrs Swain Director

"Customer Service Excellence"

5
Colin A, Manchester, United Kingdom 21/11/2017

We stayed at Walworth Castle Hotel for the Durham Lumiere Festival and it was an absolute pleasure to be there. The staff were extremely attentive and nothing was any trouble at all. We were extremely impressed and look forward to staying there again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Colin, Thank you so much for your review. I hope you enjoyed the Durham Lumiere Festival. We hope you will stay with us again when you are next in the area. Kind regards Mrs Swain Director

"Cold "

3
mturnbull, north east 19/11/2017

We won an overnight stay so should give it 5 stars. But if I was paying this review reflects that. Great service at reception. Room was cold radiators barely got warm even though on full. Also additional heater but was still cold. Food in the restaurant disappointing. I expected better. We had duck pancakes and chorizo which was ok nothing flash. Got a little confused by description for 21 day old steak. When asked what steaks they had. Waiter said it's description for the lamb, surf n turf and gammon. We had lamb which was quite fatty and the trio of pork. Very limited menu I thought didn't want a parmo or a burger. Breakfast was the best bit. Beautiful castle and grounds but in need of tlc and a good menu.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear mturnbull, Thank you for your review, however I am disappointed that you only awarded us 3 stars for your stay. I will take on board your feedback and I hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"Walworth Suite"

5
logancat97, Walworth, United Kingdom 18/11/2017

Have just spent a wonderful night at the Castle staying in their Walworth Suite. It was such a treat, fluffy dressing gowns, and complimentary toiletries, a lovely comfy sitting room and a fabulous four-poster bed. We ate here last night and the meal was first class. The hotel staff are nice and friendly and very helpful, will definitely be back.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear logancat97, I am so pleased that you enjoyed your stay with us. We look forward to welcoming you back when you are next in the area. Kind regards Mrs Swain Director

"Wonderful"

5
jocka11, county durham 18/11/2017

4th visit here. Lovely welcome from 'Susan' who excelled at customer service and is a credit to the establishment. We had a poor meal somewhere else before visiting for the evening and were still peckish, Susan organised for us to have a light bite. Room 9 again which is lovely. Slightly cold on arrival but we plugged extra heater in and it soon warmed up and during night we didnt leave this on but room was nice and warm. Again bathroom very cold though - too cold for shower. Didnt spoil our stay though. Had a food with bottle of wine. Nice friendly cosy atmosphere, very attentive waitress and waiter but not intrusive. Very quiet on a night so good sleep. Lovely breakfast - in fact amazing taste! Well done Walworth we will be back

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear jocka11, Thank you so much for your review. I am delighted that you enjoyed your stay with us and was made to feel so welcome. I will certainly pass your comments onto all the team. Kind regards Mrs Swain Director

"Daughter's wedding"

5
Sandra L, Knaresborough 11/11/2017

Stayed here for 2 nights 3rd and 4th November, for my daughter's wedding reception on the 4th. I can not fault a thing, from checking in until leaving. Reception staff very attentive and professional, room spotless and well equipped. Breakfast both days cooked fresh to order and served hot on warmed plates. The wedding was faultless with all staff being very attentive. The room presentation was as requested, the food was simply amazing, (compliments to the chef and kitchen staff), service was second to none. I simply can not find fault with anything. I will definitely be recommending this hotel/venue and hope to re visit in the not too distant future

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Sandra, I am delighted you enjoyed your stay with us so much, and really appreciate your review. I will pass your comments onto everyone who was involved in your daughter and son in laws wedding reception. We hope you will come back and stay with us again soon. Kind regards Mrs Swain Director

"It's a castle!"

4
speedy15_2001, Manchester, UK 10/11/2017

This hotel looks very imposing as you enter the grounds. It is near to Darlington and has a superb Bird of Prey centre on the grounds. There is ample parking, and the building itself is full of character. We were in one of the turret suites and it was lovely, with a 4 poster bed and a large lounge area. A few reviews have commented on the temperature in the rooms , and it has to be said the sleeping area was a bit chilly at night. There was a supplementary heater which was good, but this is something they should look at improving. Other than that though it was a first class stay. Breakfast was great, with all the usual choices. The evening meals were also good, but for my other half, a larger choice of vegetarian options would have been welcomed. The hotel staff were very helpful and pleasant and we really enjoyed our stay.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear speedy15_2001, Thank you for your recent review. I take on board your comments regarding the heating and the vegetarian options and we will look at improving what we currently offer. I am pleased you describe your stay as first class and that you found all the staff to be helpful and pleasant. We hope to welcome you back again soon when you are next in the area. Kind regards Mrs Swain Director

"Wedding venue"

5
bernadetteandbarry, Durham, United Kingdom 08/11/2017

Booked this for my daughter's wedding absolutely fantastic. The castle itself is lovely all the rooms different. I stayed in a four poster family suite along with my daughter granddaughter and niece the night before the wedding it was lovely very big and full of character. My daughter and her "husband" stayed in the king James suite ( bridal suite) which was absolutely gorgeous with a separate lounge which was fitted with every amenity also a beautiful four poster bedroom and jacuzzi bathroom. The wedding planner from the hotel was fantastic she did a really good job everything ran to plan, the food for the wedding reception was lovely a good menu, well cooked and certainly good portions! Grounds of hotel lovely for photographs and there is a facility for outdoor ceremonies. Another extra was the birds of prey the wedding rings were flown in by an owl and presented to the best man on a cushion a very nice touch.The evening reception food again was plentiful and with good varieriety. Thank you to the staff at walworth you have given us a day to remember.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Bernadette and Barry, Thank you for taking the time to write such a wonderful review of our hotel. I am delighted that you enjoyed your stay with us. I will certainly pass your comments onto all the team who contributed in making your daughter and son in laws wedding day so memorable. Kind regards Mrs Swain Director

"Lovely break"

4
L6575BRannh, County Durham, United Kingdom 03/11/2017

What a gorgeous setting for getting away from it all. Our room was changed to a double from a twin within minutes of us mentioning it to the lovely Susan. Bar staff were very friendly and chatty and food in Farmers restaurant was very good. I would definitely visit again

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear L6575BRannh, Thank you for your review of our hotel. I am pleased that you enjoyed your stay with us and we hope to see you again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Good, but minor problems"

3
Norman V, Portsmouth, United Kingdom 30/10/2017

Heating not working in the room, so had to use a fan heater. It was reported but nothing was done.The bathroom mirror was set far too low - I had to almost kneel down to see in it. I was woken up at 4am by the thump of music - it seems that it was the music in the empty restaurant!!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Norman, Thank you for your review. Please accept my apologies if you found the room to be too cold. We have since increased the heating timings on our boiler to ensure the same doesn't happen for future guests. I do hope you will consider staying with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"family wedding"

4
User 27/10/2017

stayed here for 2 nights to attend a family wedding,what an excellent choice.hotel was spotless,great service from all members of staff,the wedding went like a dream.would highly recommend.if food and drinks were a little less expensive would be perfect.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Joy, I appreciate the time you have taken to let us know that you enjoyed your stay with us. I am delighted you enjoyed the wedding reception and we hope to see you back at the castle again in the not too distant future. Kind regards Mrs Swain Director

"Nice surroundings, good food"

4
suntracker, Grand Isle 21/10/2017

We spent one night here but wish that we had more time. It's in a great location. We had a standard room in the castle but it had been fully updated. Unfortunately it was quite cold and the heater never really met the challenge. Staff offered to bring in electric heaters but that was not desired. The bathroom faces a parking area, the window had no curtain or cover, and the shower is a clear glass stall - it is advised that they install a shade or other optional covering for those of us who prefer more privacy, The bedroom window had curtains... The food in their restaurant was great. We generally avoid restaurants that are supported by hotels but in this can it was a great meal (smoked haddock) and we're glad we 'dined in'.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear suntracker, Thank you very much for your recent review of our hotel. I am pleased you enjoyed your stay with us. Its getting to that time of the year when we have to turn the boilers up, so apologies if you found the room to be too cold. I am delighted you enjoyed the food in the restaurant and I will certainly pass your comments onto everyone. Kind regards Mrs Swain Director

"wonderful weekend"

5
smga308, Leeds, United Kingdom 14/10/2017

We spent two nights at this hotel in a castle room. From arrival to departure we received excellent service - Susan the head receptionist arranged our booking and was efficient, helpful and extremely pleasant. Kim, the receptionist on arrival was also lovely and informative, I could not complain about any of the staff. Our room was clean, spacious and the bed comfortable- there is a choice of pillows available which was a plus. The breakfast menu was considerable and difficult to choose from as there was a great variety and we enjoyed our dinner also. We hope to visit again soon.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear smga308, I am delighted that you enjoyed your stay with us. I will certainly pass your comments onto all the team who contributed in making your stay so memorable. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Castle for a kings ransom"

4
Darkbyte, London, United Kingdom 12/10/2017

We booked this hotel for a night and we were welcomed when we arrived and as usual we filled out the paperwork and signature. Then was asked to do that thing of marking a credit card for £100 for breakages. It's funny we don't get that in asked in other hotels these days. Anyway we liked our standard room it good for short stays. There are other great huge rooms but be prepared to pay the Kings ransom for those rooms. The location is beautiful and great grounds. The bed was clean and the bedding was nice and soft. The TV in the room is great quality. They serve breakfast and dinner which is reasonable choice of dishes. The staff were courteous and helpful. I have never stayed at a castle before and I enjoy the experience.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Darkbyte, Thank you for your recent review. The £100 was a pre authorisation to cover the cost of your accommodation and any food or drinks which may be charged to your room. When you check out the payable balance is taken from the pre authorisation and the balance released back to your account. I am pleased that you enjoyed your stay with us and I certainly hope you stay with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Don't judge a book by it's cover..the cover is amazing(on the outside) ,the room-Not so much."

2
IzzyE_TLV, Tel aviv 07/10/2017

We stayed for one night in the hotel.The hotel and grounds has an amazing atmosphere . the internal decor has reminiscent of old times , unfortunately amenities also suffer from being poorly maintained throughout the years. Check in was fast enough.the room we got suffered from a few major issues all concerning the shower/toilet. Lack of proper/minimal maintenance is apparent in every aspect : The door doesn't close unless extensive force is applied, then it shuts with a large banging noise...Toilet seat is not tight and moves freely. there are two separate faucets for hot and cold water, and the shower faucet offers the choice of very hot water or burning hot water...no option of mixing in some cold water...also the faucet almost got ripped of the wall while struggling to find the correct position not to get burns(we couldn't find any). it was too late an we were too tired to complain ,and since it was only for 1 night we stated our complaints only at check-out. The breakfast was very good and sufficient, the restaurant was warm and comfy.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear IzzyE_TLV, I am sorry that you were unhappy with your room. If you would have said something at the time we could have offered you a different room which would have been more to your liking. However I am pleased that you enjoyed your breakfast and the restaurant. I hope you will give us another opportunity when you are next in the area. Kind regards Mrs Swain Director

"Astonishly Appalling"

1
Glynis D, Oxted 06/10/2017

Seriously cannot believe the appalling experience we had here. On arrival the receptionist gave us very divided attention and was more interested in speaking to her colleague than checking us in. Checked into our room, drink in bar then went up to shower. Toilet was in an absolutely disgusting state - mentioned this to reception staff who took no time in telling me that cleaning staff had all gone home and she definitely would not be doing cleaning herself. She did to be fair offer a room upgrade (really!!). but as I tried to explain, did not really want inconvenience of moving rooms, merely a clean toilet and not one that looks like it's been used month long at a festival. Spoke to Manager who offered to move our things but could not seem to appreciate that I was not happy to lave this task to his staff, based on our bathroom cleanliness experience. Shame as there are some hard working pleasant staff here who are all making up for exceptionally unhelpful, rude, uncaring lady on the Reception desk. This is an experience I would not wish to repeat and would recommend avoiding at all costs.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Glynis, I apologise that there was an issue with the cleanliness in your bathroom. We have tried to contact you and left messages by telephone as we would have ideally liked to have spoken with you about the situation. We have reviewed our cleaning procedures to ensure the same doesn't happen again. I can assure you that this was a one off situation, and looking back at our previous tripadvisor reviews I am sure you will see that this situation hasn't happened before. We did offer you a room upgrade, not because we didn't want to clean the toilet, but it was given as a gesture of goodwill, offering you a four poster room in the castle, rather than a standard room in the west wing. We also gave you a complimentary drink at the bar for your inconvenience. Again, please accept my apologies and I do hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"Poor hygiene"

2
User 06/10/2017

Hotel very quaint but seems to be lack of wuality control in hygiene... my sister's room the toilet was mosy obviously not cleaned. Staff were not available to do clean and could only offer room swap as recompense at inconvenience to guests. Attitude of reception staff really regrettable.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Rowena, I apologise that there was an issue with the cleanliness in your sisters bathroom and she has also written a review about this. We have reviewed our cleaning procedures to ensure the same doesn't happen again. I can assure you that this was a one off situation, and looking back at our previous tripadvisor reviews I am sure you will see that this situation hasn't happened before. Again, please accept my apologies and I do hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"3day break"

5
gemgemcumbria, cumbria 04/10/2017

Booked a 3day break here ,Susan receptionist,gave us a lovely room with 4 poster bed in the castle ,thankyou ,room was spotless bathroom large &a lovely .we had dinner here the chefs here are excellent ,large portions &a food cooked to perfection.we had a lovely relaxing break ,the castle has great history.andrew the food &a beverage manager ,very attentive.couldnt fault anything.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear gemgemcumbria, Thank you for your review. I am so pleased you enjoyed the four poster room and the food during your stay with us. I will certainly pass your comments onto Susan and Andrew who you have mentioned in your feedback, and I am sure they will be delighted with what you have put. Again, thank you for taking the time to let us know how much you enjoyed your stay with us and we hope to see you again soon. Kind regards Mrs Swain Director

"mini break "

5
User 29/09/2017

We visited Walworth castle for an overnight stay on Thursday 28th Sep 2017. We arranged our stay with Susan, who is the head receptionist, she was so friendly, professional and exceptionally helpful and went out of her way to meet up with us after our arrival. All the staff were very professional and friendly taking time to stop and chat we were greeted by Kim, a very friendly receptionist who ensured our check in & check out was quick and efficient and explained were we would find lounges, restaurants etc Paige took excellent care of us in the afternoon and during our evening meal ensuring every little detail was perfect. Our food was tasty well presented and hot. Our room was a tower suite large and spacious with a separate lounge and a four poster bed. Every room had fabulous views of the grounds and country side it was clean and tidy with toiletries towels and robes supplied. Wa arrived on motorbikes and we were welcomed by every one even the owner took photographs of the bikes parked outside the castle I can highly recommend a visit either to stay over or just for a meal, Sunday lunch or afternoon tea, there is a park for children to play in and the birds of prey is worth a visit Thank you susan and your team for making our stay pleasurable and putting a smile back on our faces we will be back soon Andrea & Stephen Gilchrist x

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 549AndreaG549, Thank you so much for your recent review. I am delighted that you have taken the time to mention so many members of staff who went over and above to ensure you enjoyed your stay with us. We really do appreciate your feedback and we look forward to welcoming you back again in the near future. Kind regards Mrs Swain Director

"Wedding "

5
8055glen, Middlesbrough, United Kingdom 25/09/2017

Had a great time here at the weekend. Rooms very nice with a stately home vibe going on...4 poster bed with nice high ceilings. Food good and breakfast freshly cooked to order and it was excellent. Staff very friendly

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 8055glen, I am delighted that you had a great time at the wedding you attended here at the weekend. I hope you will visit us again soon. Kind regards Mrs Swain Director

"lovely room in a peaceful environment"

5
J. J. P, Northumberland, United Kingdom 24/09/2017

Ideal situation for a quiet stay with a welcoming staff, a woodland walk to 'stretch the legs' after the drive, and a comfortable bed. Breakfast was really satisfying in a pleasant restaurant. Would recommend this to anyone looking for a quality break.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear J J P, Thank you for your review. I am pleased that you enjoyed your stay with us and we hope you will stay with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Never had a more perfect hotel stay"

5
Eirewolf, Guelph, Canada 18/09/2017

I stayed here only one night. This hotel nailed every criteria for a great stay: great staff, great room, great bed, great shower, great supper, great breakfast. If something could have been done better, I don't know what it is. My only regret is that I was in the area for only one night. I certainly hope to return and to stay longer.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Eirewolf, Wow, thank you so much for your review! It's really appreciated that you have taken the time to let us know how much you enjoyed your stay with us. I will certainly pass on your comments to everyone who was involved in making your stay so memorable. We look forward to you visiting again soon! Kind regards Mrs Swain Director

"Goes beyond what is required"

5
mbenneworth, Perth, United Kingdom 18/09/2017

My wife and I went to stay in Walworth Castle expecting a great time. Unfortunately my wife had a medical issue but the staff were excellent. 2 first aiders came to help her and 1 sat with her until the ambulance arrived. After a visit to A & E we returned to the hotel and all the staff were asking about her health and really cared. Very inspiring. The room was excellent, the food was out of this world and the staff were better still. We are planning to return again (this time without the A & E bit!!!!!). Thank you.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear mbenneworth, Thank you for writing your review about our hotel. Firstly, I hope your wife has made a full recovery from her trip to A&E. I am pleased you found the staff to be so helpful. I certainly hope you do return and we all look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Lovely anniversary stay"

5
R1468MYtracyr, Warwickshire, United Kingdom 18/09/2017

We booked a couple of nights stay for our anniversary and we were not disappointed. The location and grounds were lovely but you do need a car to get out and about as it is tucked down a country lane. From the minute we arrived we were made to feel welcome. We were booked into the west wing of the castle and although the room was small (No: 11) it was clean. You may need to pack a jumper as it did get a wee bit chilly but then you are in a castle so to be expected. There was a wedding on the Saturday so a little noisy in the evening but it didn't spoil our stay. On Sunday we had the carvery which was absolutely delicious and very reasonably priced. On a personal note the only down side for me was the pillows - they were too hard and I ended up with a stiff neck. We will be going back again at some point and next time we'll book a castle room

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear R1468MYtracyr, Congratulations on your anniversary, and thank you for choosing to stay at Walworth Castle Hotel to celebrate! I am delighted that you enjoyed your stay with us and found the staff to be friendly and the food to be delicious and reasonably priced. With regards the pillows, we do offer a pillow menu to all our guests which should have been listed in the guest directory, and it gives the option of having a different pillow which may be more to your liking. If you are staying with us again, you can always let us know which type of pillow you prefer and we can ensure they are available for you. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Walworth Castle Hotel"

3
479Morse, London, United Kingdom 17/09/2017

Hotel is beautiful, but the rooms are a bit of a let down. We paid £130 for a room which although was clean and tidy, was over -priced simply because it had a four poster bed in and other furniture which simply did not work. We couldn't see out of or open the window, as it was too high!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 479Morse, Thank you for your review. I'm sorry that you were disappointed in your room. Lots of rooms in the main castle are of different shapes and sizes, and I'm sorry if the one you stayed in wasn't to your liking. Some of the other four poster room have windows which are lower down and may be more suitable. I hope you will give us another opportunity in the future, and if you call the hotel directly we will be able to chat through the different rooms which are available. Kind regards Mrs Swain Director

"Wish I had longer to stay "

5
louo446, London, United Kingdom 16/09/2017

My partner and I came here for a wedding. Let's start with that - a beautiful occasion, with beautiful surroundings. An ideal place to marry someone!! The food was lovely too. Our room - room 7 is a great size and the bed was very large and also very comfortable. Breakfast is definitely worth the extra, especially as you'd have a good drive to get anything and you'd not get the quality. My only gripe is the coffee was instant and I'd expect better from somewhere like this. All of the staff we came into contact were extremely friendly and the reception was very helpful. The only downside is that we can't stay here long enough to enjoy it as we're heading off on holiday the day after the wedding which means a stupid o'clock wake up :( Overall if we're back up this way in the future I'll definitely look at booking here again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear louo446, I am delighted that you enjoyed your stay with us. I will pass your comments onto everyone involved in the wedding reception. I am pleased that you enjoyed the food, and I take on board your comments about the coffee. It is something we are currently looking into improving. Its a shame you could stay with us longer, but I am pleased that you will stay with us again when you are next in the area. Kind regards Mrs Swain Director

"Wedding day disaster"

2
peterg0410, Durham, United Kingdom 15/09/2017

Unfortunately after nearly two years of planning, our wedding day at Walworth wasn't what we were dreaming of little help in the build up to the day, our favours had to be changed after we had bought them miniature cork bottles with a shot in, when we had booked this was allowed before changing the terms in the run up to the wedding we accepted it eventually and had to buy other stuff, i wasnt allowed to put my photo booth were it would go best instead it was crammed in the corner were it wasnt utilised to its potential with the food and the sweets trolley, the singer we had during the day was put in the wrong place after i had said any chance of rain for her to be inside they set her up outside in the pavilion too late by the time we had arrived to move her and it rained heavily everyone was inside and she was out side by her self, so everyone only got a glimpse of the piano player more money wasted, the food was beautiful, the service wasn't, it was good on the top table just not others and some staff were very helpful, we just tried to ignore all this and enjoy our day which eventually by the night we did but after returning from our honeymoon recently we have found out a member of our wedding party had been BLACKMAILED into paying 360 pound, for a noise incident the night before with the threat of closing the wedding down on the night, so he didn't want to ruin our special day so he paid it to the manager on the morning and kept quiet, we as a couple are incomplete shock we had just got over the day and accepted it but finding out this information has made us want to warn others that once they have your money its too late. which is a shame because its a beautiful castle, beautiful location and has the potential to be one of the best venues in the northeast im honestly devastated I feel like I could never go there again and its were our dreams were meant to come true and were we married guttered.

"Walworth Castle Hotel Darlington"

4
R794CUalex, Oxford, United Kingdom 14/09/2017

Very pleasant and helpful staff. Beautiful castle in fabulous grounds. Room a bit cold. Very fast response from staff when I reported a spider that I needed removing. Would use this hotel again, very good value for money and the staff are lovely.

"Beautiful castle"

5
Simone W, Goole, England, United Kingdom 13/09/2017

The staff were friendly and helpful, the castle was a beautiful place set in lovely grounds. The food was very good. Walworth Castle was full of character and charm , also on the site of the castle was the Birds of Prey .

"Ok!"

3
TAHoliday, Middlesbrough, United Kingdom 13/09/2017

Stayed one night here which only cost me £75 for 2 of us. The hotel and grounds are really nice and the food in the restaurant was lovely with good prices. The room we stayed in was in the Annex bit, it was a little small especially the bathroom. I would warn anyone staying at this hotel that they will pre-authorise your debit card £100 at check in so be aware as this was not made aware to us until check in when the lady advised she need to a hold a debit card which we gave her but she didnt advise what she was doing with it in the end we found out she was preauthorising £100 on my card! which is ridiculous especially when we paid less than that to stay there! 5 days later the funds went back into my account!! I did speak to the manager about this which was pointless as all she did was blame my bank for how long it took to go back into my account. We did have a nice a stay but I wouldnt stay here again because of this.

"Ok for eskimo's"

1
vixey17, Newcastle 09/09/2017

Where to start, booked through late rooms paid £96.50 for b&b. When we arrived at the hotel to check in the reception area was full with wedding guests we were checked in by Susan who was lovely we got to our room no5 which was situated in the annex it was a small room but it was adequate, however it was a bit nippy we looked for heating controls but there was just a radiator with a thermostat. When we went down for a drink before dinner we asked at reception and were told the heating is set at the hotel and was on a timer. We ordered drinks and sat in the lounge we had just sat down when one of the waiters asked if we were with the wedding which we replied no, to which he replied ,you might want to move there are 50 boisterous wedding guests going to invade this area so we moved into the restaurant! We ordered our food which was mediocre we were looking forward to a nice quiet meal which we didn't get as we had the pounding music from the wedding reception. After out food we went back to our room which was still freezing cold we decided on a early night however we didn't get much sleep due to the cold we got up early went for breakfast which again was ok but very dry. I thought at check out when we were asked how our stay was I was let them know but oh no at no point were we asked how we slept? Did we enjoy our stay? Was everything ok? So no not a great stay and we will not be returning!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear vixey17, That you for letting us know about you recent experience at our hotel. Whilst the radiators in all the bedrooms have thermostatic controls, there are additional fan heaters in all the bedrooms. I am sorry if the wedding reception disturbed you during your stay, however as you had booked through a third party agent, we were unable to contact you prior to your arrival as the information which they supply us is limited. I do feel that is you would have let us know you were cold at the time, we could have provided further fan heaters. If you were unhappy with the food on the evening, we could have cooked something else more to your liking, and the same for breakfast. It is very difficult for me to rectify any situation after the event, although I appreciate your comments and will take them back to our management meeting in order to improve the service we provide. Again I am sorry that you are dissatisfied, and I hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"Lord of the manor"

5
User 02/09/2017

Another night out with work. Easy to find situated on the road with a gravel drive leading in to the carpark. I signed in and had a friendly chat with the lady on reception, whose name I didn't ask. Very remiss of me. After dumping my baggage in my room I had a quick shower and headed down to the restaurant for food, and a cold beer. The staff were friendly, courteous and helpful. The food was as expensive as you'd expect in a castle and very tasty. After eating I purchased another cold beer and went outside to catch the last rays of sunshine. A well set out seating area with a covered smoking area should you need one. I went for a little walk around, although it was too late in the day to check out the birds of prey showing. After this I retired to my boudoir where I made a culpa, listened to some music and read a couple of chapters of my book. A comfortable bed, with a duvet, I'm not a big fan of duvets. But I prevailed and had a comfortable nights sleep. Again I was away too early to avail myself of the breakfast.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear John, Thank you very much for your recent review. From reading your comments it seems as though you had a great stay with us. Hopefully if you get a chance to visit us again, you might get to visit the birds of prey centre. Thanks again for taking the time to write such a wonderful review. Kind regards Mrs Swain Director

"Fab!!"

5
danbQ6944TD, West Mersea, United Kingdom 31/08/2017

Great 1 night stop over. Fantastic building and setting - one of a kind! Staff all very helpful and friendly. Food in the restaurant was good value and hearty portions. I was alone as it was a business trip on this occasion but there seems plenty for young kids on the grounds and a falconry centre which I will certainly check out next time! All in all - I would recommend in a heartbeat.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Dan, I am pleased you enjoyed your one night stop over at our hotel. I will pass your feedback to our staff, and I am sure they will be delighted with your comments. We hope to see you again soon. Kind regards Mrs Swain Director

"Walworth Castle Hotel, well worth a return and another stay!"

5
rmackenzie1, Kirkintilloch, United Kingdom 27/08/2017

Having first stayed at Walworth Castle Hotel late last year and having enjoyed a relaxing time there, we were drawn back again last week, albeit only for the one night on this occasion, but we were equally impressed. On our last visit we were in the perfectly adequate annexe building, but this time we were accommodated in a really nice room in the castle building. All the staff as before were very pleasant and looked after our every need. Afternoon coffee in the impressive lounge as well as an excellent dinner and breakfast were again thoroughly enjoyed. Walworth is ideally situated just a short drive away from Darlington which is a pleasant and vibrant place to visit with a wide range of shops. Hope to return here again in the not too distant future, for a longer break. Highly Recommend!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear rmackenzie1, Thank you so much for your recent review and for choosing to stay with us again. We appreciate your feedback and for recommending us. We hope to see you again when you next fancy a relaxing break away! Kind regards Mrs Swain Director

"Top spot in a quiet country location"

5
wilandale, Melbourne, Australia 25/08/2017

The main building in the hotel is the one with character and worht selecting a larger foom there rather than a standard room in the annex. This place certainly has olde worlde atmosphere. Wifi works well, there is plenty of hot water in the shower and free parking is available onsite. All of the staff were extremely friendly, helpful, and obviously well trained. Breakfast provided a good range of interesting and tasty offerings. We ate in the restaurant on two consecutive nights, partly out of convenience given the hotel's location. We were realy surprised at the quality of the food. It was cooked to perfection and matched in its presentation. For anyone interested, there is a bird of prey sanctuary in the hotel grounds, with flying displays at different times throughout the day.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear wilandale, Thank you for your wonderful review. I am so pleased that you enjoyed your stay with us and enjoyed the free wifi and parking, as well as the room, breakfast and dinner. I hope you will consider staying with us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Dream Wedding"

5
User 25/08/2017

My daughter had her wedding breakfast and evening reception at Walworth Castle on Wednesday 9th August 2017. To be honest I really don't know where to start. The wedding was 2 years in the planning, so as you can appreciate enough time to really get to know the staff and experience the overall service. I am going to attempt to describe in several chosen words how we felt from the initial viewing to the actual booking of the venue and our experience on the big day. We were always treated as honoured guests at Walworth and as if our wedding was the first ever to be organised by Walworth. Nothing was too much trouble. Ailsa, Events Manager, our main point of contact always greeted us with a friendly smile, put us at our ease and made us feel welcome at all times. Her people and communication skills were at all times extremely professional and replies to my many, many emails were always done in a prompt and timely manner. As the main organiser of my daughter's wedding and being a bit of a control freak in terms of details, the staff at Walworth always indulged me and accommodated my every request. I don't know what training programme the staff are on but every member without exception were amazing. In fact that was the deciding factor when choosing a venue. My daughter and I visited and considered many venues but the staff at Walworth pipped all other venues to the post. Manager Michael looked after and was our Toast Master on the day and under his leadership our day ran like clockwork. Every detail of our day was carried out with meticulous precision enabling us all the luxury of knowing we were all in safe, organised hands allowing us to relax and enjoy our special day. I could really write a novel on the exceptional service we experienced. The food was delicious, beautifully presented and served in a 5 star manner. The venue is stunning, spotlessly maintained and accommodation extremely comfortable and the staffs are some of the best I have ever come across. A special mention I feel should also go to Liam, who worked tireless to look after us and ensure we were catered for into the evening of the wedding. I would have no hesitation in recommending Walworth Castle if you are looking for that little something extra special when planning your special event. A very delighted Mother of The Bride, Alison Cochlan

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Mrs Cochlan, We are absolutely delighted that you enjoyed your daughters wedding reception at the castle. I can honestly say that your review means so much to us. There is so much hard work which goes into the planning of a wedding, and our team do work really hard to ensure the day goes to plan. I will pass your feedback to everyone involved who contributed in making the day one to remember. We certainly hope you will not be a stranger as we would love to see you and your family again. Please feel free to show us any wedding photographs you have, as we would love to see them. Thank you so much for your review. Kind regards Mrs Swain Director

"Great Stop-over En-Route to Scotland"

5
Halibut51, Woolmer Green Stevenage 24/08/2017

As a pre-amble we had a long journey to Scotland and wanted somewhere to not only break the journey but also be in a district that was worth visiting in its own right - and of course provide comfortable accommodation. Walworth Castle scored highly in all three areas. Getting there with a sat nav was relatively straight forward with quite a few direction signs to the hotel spotted en-route. In a very rural scenic area with an impressive entrance coming onto the driveway. On arrival we were thrilled to have a free upgrade to the main castle as we had a long standing Best Western card. The reception staff were outstanding and very helpful. It felt like going back into history going up the stair case past a beautiful stained glass window (with an ominous warning in Latin saying do not sleep whilst on duty!) and a rather curious chair. The room itself was huge, very clean with a four poster bed - although the bed was a bit high to get into! Quality fittings and a good shower/ bathroom. Internet was OK as well. We had dinner and breakfast at the hotel. All perfectly adequate and there was evidence of thought being taken to use local ingredients. The restaurant staff were very polite and dealt well with a disgruntled person who seemed to think that they could get away with a free breakfast when their package did not include one!. I suspect that he was one of many guests who had come for a wedding. - clearly a good location for a wedding and the room for the wedding looked really well decked out. There is an unmarked nature trail with a large duck pond in the wood in the extensive grounds. There is also a raptor centre run by an engaging and friendly enthusiast. Refreshed and raring to resume our journey to Scotland, we had a quick check out and departure with no traffic to contend with (that usually accompanies city centre stop-overs).

"A perfect wedding"

5
L5760UMandrewh, Redcar, United Kingdom 23/08/2017

We recently married at Walworth Castle and it is hard to find the words to describe how perfect this was. From the first time that we visited the castle we instantly fell in love with the location. The castle offered a stunning backdrop for the day. The wedding organizer Ailsa is so lovely and was such a help every step of the way. Nothing was ever too much. The staff in general were very helpful and could not do enough for us. Food has been top notch every time that we have dined at the castle and the wedding day was no different. The rooms were immaculate and our stay was an absolute pleasure. The wedding to us was perfection and this in our minds is down to both the physical location and all of the staff. We (and our guests) have left with some very special memories that will stay with us for a lifetime. A big thank you to all at the Castle!

"Perfect setting."

3
Sophie300905, Northampton, United Kingdom 23/08/2017

This hotel is simply stunning, the Ground and the architecture are beautiful. The staff are lovely, friendly and helpful. Car park is easily accessible and lots of room. A lovely night stay. The room its self looked lovely but I was expecting and felt for the money it should have been finished to a higher stranded. The shower was shocking. Very intermittent in pressure and temperature the walls were very thin and the bath room looked tired. I would stay there again but I would book a room in the main area and not in the west wing.

"Amazing place "

5
James B, Pontefract, United Kingdom 19/08/2017

I have stayed at this wonderful hotel on about 8 occasions and cannot rate it highly enough!! As a travelling coeliac, good food that is safe to eat is a must - and these guys never let mr down!! They've even (politely) refused to serve me something that turned out not to be gluten free. They have GF Bread in for me as well now and the staff are all so polite and friendly. I wouldnt dream of staying anywhere else now!!!!

"Poorest stay yet"

1
F9625TKpaulr, Darlington, United Kingdom 19/08/2017

We have stayed a number of times over the years and have always gone back. This was our worst and probably last stay. From initially when we were told there was no record of our booking to the abruptness of some staff, mouldy bread for breakfast, an uncomfortable bed and intermittent internet it was not a good final night of our weeks family holiday.

"Wedding "

5
Ellismummy, Billingham, United Kingdom 17/08/2017

We have just had our wedding at Walworth Castle and I can't speak highly enough. From the 1st meeting a year ago with Ailsa right up to the last drink we were treated like royalty. The food was amazing and everyone commented on how amazing it tasted. Nothing was too much trouble. Callum who looked after us was fantastic. All the staff were wonderful. We love Walworth and can't wait to come back.

"Great service, fab food and wonderful surroundings"

5
User 16/08/2017

We visited for a night in August. It was my partners 40th birthday and we had stayed at other castles in the north east previously. The castle is impressive to behold and the welcome from reception was warm and friendly. Our room had a four poster bed and looked across to the birds of prey centre. The room was well presented, clean and functional. I requested an iron and one was quickly brought to the room. At one point I realised I had left my shaving bag at home and the reception staff gave me a complementary set so I didn't have to drive off to find one (much appreciated). Dinner was in the farmers restaurant, I had the chorizo in red wine and it was a delightful starter. My partner and I had the same main course - the steak and Guinness pie - again very appetising. Our desserts of Yorkshire pudding and tiramisu were served quickly and delicious (wish the tiramisu was a little larger but hey) The bed was comfortable and gave us a good nights sleep. Breakfast was again in the farmers restaurant. A buffet for cereal, pastry and juices. Table service for the cooked menu. I would have preferred to have been asked my preference of eggs as it came with fried egg but that is all I could fault in the meal. Would come back again, looked fantastic as a wedding venue.

"Nephews wedding"

3
RosiegirlTeesside, Teesside 09/08/2017

Imposing castle on arrival. Reception area beautiful for the wedding, friendly bar staff. Room £148 B & B plus £15 x 2 for two extra beds, 1 single, one sofa bed. £178 for a very average room with a dangerously high step up to go into bathroom. On a very serious note, we noticed that although high in the room the windows could be opened wide, from which a child or adult could potentially fall from, bearing in mind we were on the second floor. There should be something on them to allow them to open only slightly. Plenty of choice for breakfast, but waited 45 minutes for cooked, while friends waited 1hr 10mins, and it was not a busy time. Some of the breakfast staff (although polite) could barely raise a smile, which wasn't very welcoming. OK but expected more for what we paid. Room 33

"Very Authentic "

4
steve4995, Billingham, United Kingdom 06/08/2017

Great place to visit really good food and the accommodation is also comfortable The surrounding countryside is vey pleasant. Ideal locus for a wedding. There's also a electric vehicle charging point. Staff very attentive and helpful.

"A special treat"

4
michael c, Newcastle upon Tyne, United Kingdom 04/08/2017

Myself and my wife visited to see the birds of prey but decided to see if there where any rooms available, I mentioned it was my wife and mine30th wedding anniversary and we where offered the bridal suite at a much reduced cost. All we could say was WOW when we walked in it was superb and the evening meal was delightful. There was one or two small niggles but overall we had a wonderful nights stay.

"Bad smell / small bed."

3
cajia0, Newcastle and Gateshead, United Kingdom 03/08/2017

Attended a wedding here. Fantastic food, wonderful friendly staff, beautiful castle & grounds. One massive downside - room 14.(West wing) The room was small, the bed was small, the smell of damp was overpowering. When booking the room we asked for a ground floor room suitable for a disabled person as my husband has MS. So why would you put someone in a room where the only access to a shower is to climb into the bath. I think this is where the damp smell was coming from as there was black mould running along the floor at the base of the bath. Lots of cobwebs also in the bedroom. We were lucky if we had an hours sleep at the most. We forced ourselves to stay and at least have the breakfast after spending £97 for B & B, we wanted to get something for our money.

"nice rooms and unexpected good food"

4
Peter L, Bali, Indonesia 01/08/2017

Although not really medieval, it was a very nice castle and we especially enjoyed our room beacuse of the individuallity. In most hotels you only notice you'e in the wrong room because your partner looks so different. We were lucky to discover a Public Footpath which brought us in the hilly landscape where the sunset on the recently mewn field made a spectacular view and it made me really happy.

"Beautiful castle, Fantastic staff"

5
User 01/08/2017

Recently spent a night in the bridal suite with private dining in the library tower and couldn't be more happy. I booked through the events department as I also proposed to my now fiancee and wanted to make everything special and that was definitely accomplished. Jessica Todd made sure everything was set up brilliantly (rose petals on the bed etc.) and all staff made us feel very welcome and made a huge fuss of us. Clean and comfy suite, beautiful building and grounds, excellent staff. We will definitely be considering Walworth Castle for our wedding or any other event.

"Wedding Reception"

5
Lesley Anne G, North Yorkshire 24/07/2017

We have just spent a fantastic weekend at Walworth Castle for the occasion of our Daughter and her new Husband's wedding reception. The whole experience, from start to finish, was faultless. All members of staff were polite, professional and efficient and nothing was too much trouble for them. Special thanks to the catering staff who provided the day and evening food to a high standard. The Castle is a beautiful building inside and out. It has remarkable, well-kept grounds outside, looking out onto open countryside. The youngsters loved the play area. Our rooms in the new-build were light, spacious and comfortable. The choice of menu at breakfast was very good. We would not hesitate to recommend Walworth Castle to others looking for a wedding venue. Well done.

"Beautiful setting, decor not in keepng with buiding."

3
alisonwatson919, Normanby, United Kingdom 20/07/2017

Stayed in Hansard Suite, room 30. Top floor, castle building. 3 flights stairs, no lift. No offer to assist with luggage. Open door into what I can only describe as a room styled like a council flat. Large room, high ceiling cobbled together styles of furniture and not in keeping with age or style of building. Bedroom, large round, in turret but sparsely furnished again. Worst bed ever I've slept in. Ended up on sofa in lounge. Only saving grace about this room was the bathroom was spotless and plenty of hot water. No bottled water in room, no complimentary slippers to go with ?? clean robes. Friends stayed and had Jennison suite which looked much better with spa bath, clean carpet and only one flight of stairs. Both paid same price. Food was good, and staff where friendly. Unfortunately would not consider this place again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Alison, I am sorry that you were disappointed with your room. Obviously decor is very subjective and tastes vary, but the majority of our guests who stay in the Hansard Suite like the way in which its been decorated and furnished, which is evident from previous guest reviews. Although I appreciate it may not be to everyones tastes. I am pleased however that you found it to be spotlessly clean. Our hotel suites do vary in terms of location within the building and decor although they are all very large and incorporate one of the castles towers. I do hope you will give us another opportunity in the future. Kind regards Mrs Swain Director

"Imcredible place | amazing venue | wonderful staff"

5
JamesGreyvensteyn, London, United Kingdom 17/07/2017

What a spectacular (historical) hotel ... together with lovely rooms, tasty food and attentive staff. In particular, Susan Head warm warmly welcoming, professional and helpful. This is a great place which i can recommend to all travellers.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear James, Thank you very much for your feedback. I am so pleased that you enjoyed your stay with us and I will pass on your comments to the rest of the team. Thanks for recommending us to others and we hope to see you back again soon. Kind regards Mrs Swain Director

"Beautiful property, but avoid the cheap rooms (West Wing)"

3
Derek B, London, United Kingdom 14/07/2017

We needed a hotel in/near Darlington for just 1 night and were both wowed when this property came up in the search results. I have stayed at a few Best Western hotels on business in my time but none that looked like this. We booked directly via the BW website; as could not see any price benefits going through 3rd parties like Booking.com. Our check in was smooth and quick. The room, in the West Wing (#11) was small, very small, but as we were only staying a night - with most of the afternoon/evening to be spent out at a family do - that was fine. After dropping our bags in the room and taking a brief walk around the grounds we were peckish so took in some afternoon tea (tea/coffee and scones to die for), however it took an age to find someone afterwards to settle the bill with. When we returned in the evening we tried to settle down but frankly the bed was one of the worst we have ever experienced. Not only very soft but we both sank in towards the middle. The OH was up about 4am and went to sit in the car, I continued to toss and turn to find a comfortable position but when the alarm went off at 0730 I felt I had not had a great Knights sleep. Breakfast was typical BW fayre, though the "traditional" Black Pudding was a bit too traditional for my (southerner) liking. Otherwise, it was well cooked, plus there was a good selection of cereals and juices. Though again staff were rarely seen as the kitchen was so far away. We cannot fault the location and ambiance, and cannot state whether the rooms in the main building suffer the same problems, but won't be booking again when ever back up that way

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Derek, Thank you for taking the time to let us know about your recent stay at our hotel. I have taken on board the points in your review, and you are correct about the mattress. We have since ordered a new one so thank you for bringing it to our attention. With regards to the black pudding, it is a local award winning back pudding, but I'm sorry if it wasn't to your liking. I sincerely hope you will stay with us again when you are next in the Darlington area, and if you contact us directly I will ensure you offered the best possible price for a room. I hope your latest experience won't put you off from staying with us again. Kind regards Mrs Swain Director

"Could have been so much better"

3
Andy W, Scunthorpe, United Kingdom 14/07/2017

I'm a little bit torn with this hotel and review .I have stayed in a few Best Westerns now so I am becoming used to their quirks . I believe I could have given it 5 stars but you have to get the basics right and treat your clientele like adults . This Hotel is impressive as you drive in . It looks imposing and grand and the grounds are extremely well manicured . The reception staff are very friendly , efficient and welcoming.The reception area is nice bright and clean . We stayed in room 30 .This is a suite and has a lounge with Flat screen TV , bedroom with flat screen TV and separate Bathroom that has a both a bath and shower over it . It's located in one of the turrets and has some nice views of the grounds and surrounding countryside. The decor is slightly eclectic with a mixture of modern furniture and an imposing four poster bed but its still a very nice suite of rooms . The water was hot and the shower adequate for our needs and the room was spotlessly clean . We stayed two nights and there was no noise to keep us awake .( although sleep was not pleasant and I'll explain why later) .There were two couples and our friends had room 16 which was equally as impressive . We all had four excellent meals in the Farmers restaurant , service was good and price reasonable. Breakfast on the first morning was very good with an excellent full English and variations served to all four of us .The second morning was more hit and miss as we had to practically clear our own table to sit down in what was not a busy time . The Food however was again excellent .Free Wifi is also a bit hit and miss but I guess Castle walls will do that for you . The reason I have given this hotel an average rating is two fold . Firstly , this was a 60th birthday treat and we had brought a bottle of expensive champagne to drink in the room with our friends . I asked at reception if I could have a bucket of ice to chill it down a bit and was very politely told I could not consume food or drink not bought at the hotel in the rooms . It is written on your check in form but I was unaware . This is a petty, money grabbing rip off by Best western and quite frankly cheapens the whole franchise . I am sure it is in place to stop people ordering in Pizza or Chinese to their room but surely there can be some discretion . We bought a £20 bottle of wine with our meal so its not like you can avoid the exorbitant prices is it . Then there was the bed . This four poster bed may well be from the 18th century but did I really have to have an 18th Century mattress . This was the most uncomfortable bed me and my wife have ever slept in . It was lumpy , you could feel the springs and it sunk in the middle . ( It's no Hypnos I can tell you ) . Shamefully I perhaps didn't notice it as much on the first night due to alcohol ( otherwise I would have complained ) but on the second night I certainly did. I was going to mention this at reception as we checked out but no one asked me how our stay was so quite frankly I couldn't be bothered . Shame really as I said , this hotel could be so much better .

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Andy, Thank you for your in depth review of our hotel. I am disappointed that you have only rated us with 3 stars when you mention so many positives from your stay. Impressive building, manicured grounds, friendly receptionist, bright and clean reception, a positive description of your suite, nice views, spotlessly clean, no noise, excellent full English breakfast, free wifi etc. However you choose to give us a three star as we wouldn't let you consume your own alcohol on the premises. Only after this refusal do you mention the mattress being uncomfortable. Its a shame as everyone at the hotel works so hard to try and get things right for our customers, but it seem that even when we do we still can't please everyone all the time. Thanks for letting us know about your experience. Kind regards Mrs Swain Director

"Nice 1 night stopover"

5
Janine R, Sydney, Australia 14/07/2017

I booked this last minute and wasn't expecting much as I was staying in the west wing and had read some negative comments regarding the rooms. I have to say was very happy with the room and thought the bed and breakfast rate was excellent value. The staff were also lovely and apologies to the young boy I gave a hard time to when my request for a couple of wine glasses was refused. I have never encountered this before. We planned to have a glass of wine in the room before heading to the bar but the hotel has a policy of no outside food or beverages to be consumed on the premises. I understand this for the bar and restaurant but not in your room. I didn't realise until the next morning I had signed that agreement on arrival - always read the fine print! All in all good value and we did enjoy a bottle of wine in the bar, would stay again.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Janine, Thank you for your feedback. I am pleased you enjoyed your experience and I will pass on your comments to the staff who served you and we hope you will stay with us again. Kind regards Mrs Swain Director

"Enchanting!"

5
buckeye0688, Batavia, Illinois 13/07/2017

My wife and I stayed in the castle part of the best western and loved it! Don't let the chain name discourage you from this beautiful place. A little expensive but well worth it in the Yorkshire region located near a sheep farm. The castle was built in 1189 and has quite a history. The room was huge with a living room and separate bedroom within the rook!

"Lovely hotel, shame about the drinks prices"

4
PAR50, Blyth, United Kingdom 12/07/2017

We booked a 2-night, weekend Superbreak as part of my belated birthday celebration. The hotel is imposing on approach and I would be interested in the history of the building. The receptionist on duty when we arrived was very helpful and the booking-in process was very easy. There was a wedding reception in progress when we arrived and it had got to the post-meal noisy stage and I was a bit worried about noise in our room. However, our room was in a single-storey annexe, well away from the noise and bustle. The room was basic but more than OK for 2 nights, including free wi-fi in the room. Breakfast was in the Farmers Restaurant. It was serve-yourself starter with table service for the main breakfast. There was a really good choice of dishes. The only drawback? £15+ for a double gin/tonic and a bottle of Bulmers.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear PAR50, Thank you for choosing to stay with us as part of your birthday celebrations. I am pleased you enjoyed your stay with us, although I would like to clarify that the price of a double gin and fever tree tonic and a bottle of Bulmers equates to £13.50, which we feel is an average price compared to other similar local hotels and bars in the area. I really hope this wouldn't put you off from staying with us again when you are in the region, as it appeared that you enjoyed all the other aspects of your stay. Thank you for taking the time to write your review. Kind regards Mrs Swain Director

"5* as Issue with service of meal was acknowledged and addressed "

5
Alan B, Glenrothes, United Kingdom 05/07/2017

Have stayed here a few times as I use best western a lot (diamond reward card holder) and the hotel has met my expectations every time however on this occasion it has been mixed. On arrival I was greeted at reception and check in was smooth. Was given a Room upgrade without question. Room was in the main Castle building and a very nice room. Went to the farmers bar for a pint and do some work on laptop later returned to farmers bar to eat got a pint at bar and was given a menu, cutlery at my table and then ignored for next 30 minutes. 2 other tables nearby were visited and orders placed and served. After I finished my pint I went to bar for another and enquired when some one was going to take my food order. I was adressed by the barmaid with I'm sorry and by the barman with "we have been busy". The bar staff asked me where I would like to sit so they could open a tab on that table. So no excuse for not coming over to my table in the ensuing 30 minutes to take my food order. In my opinion a case of poor customer service. Raised the above with reception and Order for food eventually taken at 7.10 Starter served at 7.25. Main course served at 7.45. 7.52 barman presented me with a complimentary pint as a good will gesture for the earlier poor service. Food once it was served was good quality and good value for money. What is refreshing is that this hotel reacted in the right way and addressed the issue and turned an unpleasant experience into a pleasureable one. Recommend if in the area pop in and give it a try.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Alan, Thank you for taking the time to let us know of your experience. I am sorry that there were some issues with your dining experience, but pleased that everything was resolved and you went away happy. Thank you for recommending us and I hope you stay with us again when you are next in the area. Kind regards Mrs Swain Director

"Romantic Location; Great Staff"

4
User 05/07/2017

Stayed with family and friends. Beautiful, quiet location off the beaten track. Highly unique experience with lots of history to it. Check in was easy. The restaurant was wonderful - reasonably priced and kid friendly. The room was huge (Stayed in the old bridal suite). A great place to relax. Very helpful staff eager to please with no request too big or small. E.G. After leaving, we discovered my daughter left her IPad in the room. Kim and her manager went the extra mile to have it express mailed to me. Thanks to the cleaning staff for their honesty and to Kim for sticking with it to solve the issue.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Jonathan, Thank you for your recent review. I am pleased that you enjoyed your stay with us. I will certainly pass your comments onto the team and I am delighted that your daughter got her iPad back. I do hope you will stay with us again when you are next in the North East as we would love to welcome you back. Kind regards Mrs Swain Director

"Most beautifull setting for a very romantic hotel!"

5
ECW22, London, United Kingdom 04/07/2017

This would make such a perfect wedding location! The towers! The grounds! We stayed in the annex for one night on the way to Durham. The linen was crisp. The bed was HUGE! Really HUGE! And very comfortable. The room was good size. It was a bit tired and shabby, but not unpleasant: has seen better days, but for the price it well exceed my expectations! We love the breakfast too. Oh, the black pudding was extra nice! I would most certainly stay here again. A lovely quirky place!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear ECW22, Thank you so much for your review. I am delighted that you enjoyed your stay with us. We actually source our black pudding from North Yorkshire, its called Doreens Black Pudding and is really delicious! We look forward to welcoming you back to the castle when you are next in the Darlington area. Kind regards Mrs Swain Director

"Unfortuantely you get what you pay for"

1
19beth123, Northampton, United Kingdom 03/07/2017

Travelled to Scotland for the weekend. Booked 1 night at Walworth Castle. Very impressive when driving into the entrance, although I did remark to my husband 'I bet we're staying in the 70's annexe' (not seen in their site details) which was indeed the case. No heating at all in the bathroom. Cannot imagine staying here in the winter. Asked at reception re heating and was told to find a very small electrical heater in one of the cupboards along with the usual tray tea/coffee. The shower did not work just dribbled, so hand held the shower-head. Water was either boiling or tepid. The restaurant meal can only be described as 'bad pub food' which if not so sad could have been funny. One redeeming feature was the STAFF. All very young and very polite. I felt sorry for them they must do an awful lot of apologising to the guests at Walworth Castle Hotel. Will not be going back.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 19beth123, I was disappointed to read your review. I would be interested to know when you stayed with us so I could investigate your complaints further. We have no record of any complaints such as yours over the past month, so if you would have mentioned something at the time we could have addressed your concerns rather than waiting to put such a poor review online. It is interesting that you have entitled your review 'Unfortunately you get what you pay for'. If you decided to pay for a room in the west wing, which is clearly listed on our website that the west wing is a modern annex adjoining the main castle, then thats what you get. If you wanted a larger room in the main castle than, perhaps this should have been booked. Again I would very much like to investigate your points further and I hope you will give us this opportunity. Kind regards Mrs Swain Director

"Surprise Wedding Anniversary Party"

5
Tyke62, Yorkshire 26/06/2017

We attended a surprise Wedding Anniversary Party here last month and had a lovely evening.The staff were very helpful and polite and the buffet was excellent,would not hesitate to book up,great venue for a party

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Tyke62, Thank you for taking the time to let us know how much you enjoyed the surprise anniversary party you attended last month. We really appreciate your comments. Kind regards Mrs Swain Director

"Night away treat"

5
BrenmarLancaster, Lancaster 25/06/2017

We booked a night away as a treat to this beautiful hotel and were not disappointed. On arrival we were initially disappointed with our room as I had requested a shower as my hubby has mobility issues,I returned to reception to see if they could help. I was overwhelmed when they were so kind to be able to give us such a beautiful room, it really was such a special treat. We sat outside enjoying the sunshine before going for dinner. My hubby had a steak which was cooked to perfection, I had the Barnsley chop which I really enjoyed, and we both had just enough room for an ice cream later. We also enjoyed trying a couple of gins, the Pinkster with raspberries has become a firm favourite already.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear BrenmarLancaster, Thank you for choosing to stay at Walworth Castle Hotel for your night away. I am delighted that you enjoyed everything and I will certainly pass your comments onto all concerned. The Pinkster Gin is my favourite also, and I'm pleased you were able to enjoy it whilst sitting in the sunshine! We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"A return visit - after 30 years"

2
Tom W, Linslade 23/06/2017

OK, so it was 30 years since I was last here. Yes, I have moved on and on reflection, so has the hotel - but in a different direction. The double room was tiny - about 18 inches either side of the bed. This was in their annex, a good 100 yards away from reception. The food was average, mainly from frozen and the wine choices were poor, as was the wine. I could get better in a discounter like Aldi. I am not coming back

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Tom, Whilst we appreciate constructive criticism to help us improve the service we offer, I really must disagree with your review. To say that the food was frozen is untrue as we cook everything from scratch. We also use a reputable local wine supplier which has a superb reputation and distributes wine to most of the top end establishments in the area. I am sorry that you were disappointed. Kind regards Mrs Swain Director

"A four poster in a castle..such things as dreams are made of..."

4
ladyscribe, Brighton and Hove, United Kingdom 14/06/2017

A real castle and a good hotel. Lovely setting and great grounds.Room was huge, bed comfortable and bathroom clean and towels fluffy. Ate in the Farmers restaurant twice. Food was served in plentiful portions. I had lamb and it was the tastiest I have had for a long time. The service from Tony on the first night and Andrew the other was exemplary. Even our room service order was carried up a lot of stairs by two cheerful ladies. Jess on reception is the epitome of a customer facing member of staff. Smiling, helpful and competent. She, like all the other staff were certainly the best dressed staff equipe I have seen. All neat and smart without exception. We had a couple of issues with the room, so informed Jess at checkout. I'm sure action will be taken with the bathroom step and the other points we raised.

"Booked for surprise 50th Fri sat night"

2
stevensonfrankie, Dumfries and Galloway, United Kingdom 14/06/2017

This was booked for a 50th birthday surprise with afternoon tea on the friday when booking was told the main restruant was shut Fri sat and they were no Sunday carvery but they could do a nice decorated table in farmers restruant never happened eat there on the Friday night could have been any bar for that is all it is the room walworth suite on 1st night was frozen turned up radiators no difference asked reception on sat how to get heating turned up only to be told heating is turned off and giving a small fan heater that never help much as was suite would have needed more that one After shopping on sat got back to hotel and they were a bride and groom being photographed and reception full of wedding guests rather then passing pass then with all the shopping thought we would just wait and have a smoke and let the bride and groom be piped in to the hotel only for the manager to come out and tell us they were a covered smoking bit at the back of hotel I said it was fine as we were just waiting for wedding party to clear and got told you don't seem to understand this is my polite way of saying don't smoke at front of hotel even though some wedding guests were smoking just in front of us and they are tables with ashtrays beside main door if your are not to smoke at front of hotel remove these and put no smoking notices in place more like we were picked out as we were in jeans and not dressed up for a wedding if you are thinking of booking this hotel check that they are not a wedding on at same time for you will be treated as 2nd class guests if not part of the wedding 2nd night was kept awake with wedding and guests running up and down to there rooms into the small hours glad to get home to warm house and get good night's sleep hope this review is helpful to others who are looking at this hotel

"Beautiful Hotel in a Castle"

5
G R, Newcastle and Gateshead, United Kingdom 13/06/2017

Booked a very last minute overnight stay as a surprise, and boy was I surprised. The location of the castle is just perfect, surrounded by lovely views. Our room, well it simply took my breath away, the lovely receptionist who helped me with the booking had organised a suite for our stay and it was perfect. The attention to detail in the suite was brilliant, a lovely comfortable bed, coffee machine, kettle, biscuits, various hot drinks. There was even an extra heater in the room incase it was needed. The meal in the Farmers restaurant was lovely, staff were attentive and very helpful. Breakfast the following morning had a huge selection, infact I struggled to make a decision on what I wanted Pancakes, Waffles, Full English....decisions decisions lol. Overall I can't praise Walworth Castle and its staff highly enough, and can't wait to return and be surprised all over again.

"Don't book through booking.com"

3
Simon W, Peterborough, United Kingdom 10/06/2017

We decided to try a different location for a long weekend. After looking through a number of options online for a high grade stay we decided on this as its location and aspect ticked all the boxes. After booking online within minutes the full amount was taken and in the print it stated no refunds were given if we cancelled at any time even though we booked 2 months in advance. Upon arrival we weren't disappoint it is a fabulous setting. We checked in and shown the direction of our room and given our card key. The room upon entry was small and dark ( even on a sunny day). We then decided on a coffee in the restaurant. It took an age to finally get served the coffee in an empty venue. The night turned a bit wet and chilly and ao did the room , it was cold and damp. The bathroom window wasn't frosted glass and looked directly onto the car park.

"Beautiful outside, chaotic inside."

3
The_palatable_pair, United Kingdom 10/06/2017

We had lunch here while visiting the bird of prey centre in the grounds. It's a beautiful building and a bit of a maze if you go in the front door looking for the bar. It was ok though as plenty of staff to direct us. The food was lovely, just had home made soup and sandwiches but the problem was actually getting it. Although there was over half a dozen staff in and out of the bar it was chaotic with little organisation. One girl seated us and said someone would come and take our order but nobody came! There was a lot of people at the bar yet a lot of staff milling about did not set in and help. Luckily we wanted a leisurely day so sat back and were entertained by the disorganisation. We put it down to a wedding about to start although I overheard staff saying they had not expected it to be as busy. Nice food but don't expect fast service!

"Castle Cutie"

5
Bracken29, England 06/06/2017

We were invited to an anniversary party at Walworth Castle. it was at least 20 years since we had been there and they were not fond memories. Dingy, cold and unwelcoming. Just like a castle, in fact. However we were in for a pleasant surprise. It has obviously undergone a very nice face lift. Our room was the Hansard Suite. On the top floor with a turret! At first we thought there was no bed or bathroom but that was because the first room is just a very comfortable and well appointed lounge. when we found the bedroom - just down a short corridor there was the four poster bed in a round turret room - wow! The bathroom was just off and had all that you would expect and ticked all the boxes. The party itself was terrific. There was a broad mix of ages and the DJ got the balance just right from 60's and 70's oldies to up to the minute tunes. The buffet was very good with a broad selection of goodies and plenty of it - not like some places we have been to in the vicinity. The bar area was quite small but the two bar staff were very efficient and we never had to wait long for a drink. Breakfast next morning was all that you would expect from a good hotel. Various cereals and fruits to start, a choice of hot food to follow and well cooked. My wife is a stickler for how she likes her eggs and she was happy so job done!

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Bracken29, Thanks you for your recent review. I am delighted that you enjoyed your stay with us and appreciate the improvements we have made since your last visit. I will certainly pass your comments onto all the team who made sure that your stay was so memorable. When you are next in the Darlington area, I hope you will come and visit us again. Kind regards Mrs Swain Director

"Lovely hotel in a castle set in beautiful grounds"

4
Lynda F, Huddersfield, United Kingdom 01/06/2017

We arrived lunchtime and later had a wonderful afternoon tea Our room was very large with a sitting area flat screen TV coffee machine and kettle for making tea (biscuits included). The bed was a very comfortable four poster and the bathroom was huge. We visited the Birds of Prey centre which is in the grounds in the afternoon which was very interesting We attended a function in the evening where there was a very good DJ playing music from the 60s and 70s (our era) and the buffet was fantastic We had a full English breakfast which was great (lots of choice for breakfast) the following morning and went off for the day to Durham That evening we had a very good meal in the Farmers Bar - goodquality and very reasonably priced We would definitely recommend this hotel - the staff couldn't do enough for you and were very friendly and courteous. The only reason we've given 4 stars is that there is no lift or not one we could find so maybe not good for wheelchair users in the main hotel but I believe there are ground floor rooms in the annexe.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Lynda, Thank you for your review. I am delighted that you enjoyed your recent stay with us and had the opportunity to visit the birds of prey centre located within the grounds. I will pass your comments onto all the staff who helped to make your stay so memorable. Unfortunately being a grade I listed building we are unable to have a lift installed, although we do have ground floor, easy access bedrooms and our function rooms are also accessible by wheelchair users. Kind regards Mrs Swain Director

"Great hotel, attentive service, competitively priced, lovely setting"

5
Jim B, Sheffield, United Kingdom 29/05/2017

I arranged for a group to meet and stay here over a long weekend and was very pleased with my choice. in particular, the young staff were always attentive and helpful, genuinely keen to help us throughout our time at Walworth: they went out of their way to be helpful (e.g. the receptionist kindly bought me a daily paper on her journey in from home early one morning). Each evening the members of my party seemed to find something afresh to try from the dinner menu and the meals were served promptly, despite the competing need to service a large wedding party. I'd heartily recommend Walworth for a group or for a couple looking for a quiet place to stay in the unexpectedly attractive Durham countryside.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Jim, Thank you for your recent review. I am delighted that you enjoyed your stay with us and found the staff to be attentive to your requirements. I am thrilled that you would recommend us and we look forward to welcoming you back in the not too distant future. Kind regards Mrs Swain Director

"Excellent hotel..."

5
Ceri g, Swansea, United Kingdom 25/05/2017

Stayed there for one night this week. Very easy to find and plenty of parking. Staff were very friendly and the dinner in the bar was very tasty and reasonably priced. Didn't have breakfast so can't comment on that. Very comfortable and clean room. Overall, I'd say it's 4.5 rather than 5 but will stay again when nearby

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Ceri, Thank you for your review. I am delighted that you found our hotel to be clean and comfortable, and found the staff to be friendly. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Family wedding"

5
Pauline S, Harrogate 23/05/2017

We stayed the weekend at Walworth Castle for a family wedding. Our room was in the main part of the castle, it was clean and very comfortable, the staff were friendly and went out their way to make our stay a wonderful experience. We ate in the restaurant on the Friday evening and had breakfast on the morning, the food was freshly cooked and well presented. The grounds of the hotel are peaceful and serene and we enjoyed a lovely walk round them. I would definitely recommend to stay here. The wedding was fabulous. Well done Walworth Castle not only did you make it an amazing weekend for the Bride and Groom but you did for us also, thank you.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Pauline, Thank you very much for writing such a wonderful review about our hotel. We are delighted that you enjoyed your stay with us so much. We look forward to welcoming you back again soon. Kind Regards Mrs Swain Director

"Keeps getting better"

5
Andrew G, Nuneaton, United Kingdom 21/05/2017

Improvements they have done are really good and staff 1st class The hotel just gets better every time I stay, breakfast could be more substantial as it was minimal the only thing I can fault Taking my wife in the summer

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Andrew, Thanks so much for your recent review. We really do appreciate all your comments. We are constantly trying to improve the service we offer and I am delighted that you found this to be the case. We look forward to welcoming you back in the summer when you bring your wife. Kind regards Mrs Swain Director

"Beautiful surroundings"

5
swampduck22, Scunthorpe, United Kingdom 20/05/2017

Lovely hotel set in beautiful surroundings, short drive into Darlington, we ate dinner one evening it was very good, the service was excellent the staff overall were all very friendly and helpful, just passing them in the hotel meant a cheery greeting.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear swampduck22, Thank you for taking the time to write such a lovely review about our hotel. I am thrilled you enjoyed your experience and we hope to see you back again soon. Kind regards Mrs Swain Director

"Wonderful stay for a special occasion"

5
Susan T, Darlington, United Kingdom 19/05/2017

We recently stayed at Walworth Castle with some guests for a special occasion. We were anxious that everything should go according to plan and that we would be given good service. We didn't need to worry about a thing. From the moment we made the booking we were given excellent service. Susan organised everything so that each of our guests were made to feel very welcome. Andy went out of his way to organise a special buffet for us even though we couldn't give him a specific time for this. Louise, Lydia and Liam did an excellent job of serving everyone and making sure we had everything we wanted. We spent the remainder of the evening in the lounge and Sam, the barman, catered for all our needs wonderfully as nothing was too much trouble for him. Some of the rooms were rather small but all were very clean and comfortable. The special touch of a greetings card from the hotel was very thoughtful and much appreciated. After a very nice breakfast we were checked out by Jess who was also very pleasant and efficient and sent us on our way with a lovely smile. I would definitely recommend this hotel for any occasion.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Susan, Thank you so much for your recent review. I am delighted that you enjoyed your stay with us. I will certainly pass your comments onto all the staff who contributed in making your experience so special. I am pleased that you would recommend us and we look forward to welcoming you back in the near future. Kind regards Mrs Swain Director

"Lovely hotel and nice food. Great value for money."

5
HappyGal1983, Newcastle, United Kingdom 18/05/2017

An absolute bargain for what we experienced. A one night stay with an evening meal with no complaints. Staff were great, food was good, room was clean and comfortable. The castle is lovely and the grounds are very scenic.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear HappyGal1983, I am delighted that you enjoyed your stay with us. I will pass your comments on to all the staff who made your stay so memorable. Thank you for taking the time to write a review of our hotel. Kind regards Mrs Swain Director

"Very nice hotel in beautiful countryside"

4
Les W, Tonbridge, United Kingdom 17/05/2017

This hotel certainly has the wow factor as you turn into the drive and view the lovely building and surrounding countryside. Inside the furnishings are in keeping with the building itself with suits of Armour and period furniture. My room in the castle building was very comfortable but not spectacular, and I suspect nicer rooms are available with four-poster beds etc. Food was very food in the restaurant with much locally sourced produce, I would definitely recommend the Barnsley Chop. The free internet connection worked very well.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Les, Thank you for taking the time to write a review about our hotel. I am delighted that you enjoyed your stay with us and I will pass your comments onto all the staff, the chefs in particular. We hope to see you again soon. Kind regards Mrs Swain Director

"Romantic Walworth Castle"

4
pauline w, Newcastle upon tyne 16/05/2017

We booked a standard room at the castle, on check in we found it was very small. We upgraded to a four poster room for £50 extra. Very nice room but not worth £200 which we were told it would normally be. Negative side there were 55 steps up to it , furnishing were OK nothing flash. Bed was very hard but otherwise OK. My husband asked for 2 glasses as we like a glass of wine while getting ready for dinner. Unfortunately it is Hotel policy not to allow guests to drink in their rooms, never had this problem before and we always buy wine with our meal. We were told we could only book dinner for 6pm or 8.15pm as the staff were having a fish & chip supper ? We went down for dinner at 8.15pm to find the restaurant had a number of empty seats. The best thing about this place was the food, we had Tempura prawns with a sweet chilli sauce, followed by rump lamb , really excellent meal. Beautiful surroundings , could try harder to make guests feel more comfortable.

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Pauline, Thank you for your recent review of our hotel. I am pleased that you enjoyed your stay with us. We only had availability in the restaurant at either 6pm or 8.15pm as we had a private dinner in another room, not a staff booking. In order to manage the restaurant bookings effectively and to ensure that guests wouldn't be waiting to be served in The Farmers we restricted the booking times. After reading your comments regarding the food, it appeared to be the correct decision as you commented how much you enjoyed your meal. I certainly hope you will visit us again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Fantastic surroundings, friendly staff but still a Best Western"

4
AwayTooMuch, Bradford 06/05/2017

We stayed here overnight for my partners birthday and overall, we really enjoyed the stay. The countryside surrounding the hotel is fantastic and it's very quiet and peaceful at night; the only sounds are those of the owls and sheep. I had booked a four-poster room and we were not disappointed, the room was lovely with a huge bay window looking out to the countryside and an old-style four poster bed. The staff were all extremely friendly and helpful, there were just a couple of issues throughout the stay. First of all, we were in room 28 which is directly above the bar/breakfast room and unfortunately we could hear music until very late into the night. In fact at 2.20am, my partner had to contact reception to ask if the music could be turned down as it was so loud, you could sing along with the words of the songs playing. The guy on reception was very helpful and went to deal with the issue immediately but it meant we were very tired in the morning and had broken sleep for the first part of the night. Secondly, the breakfast was not the quality that I expected - I think we thought that because we were in the country and the hotel makes quite an effort to inform the guests of the use of local produce and organic dairy etc. that it would be something quite special. It was nice but not great, we both ordered the traditional breakfast which came with two rashers of bacon, one sausage, eggs, mushroom, hash brown and black pudding (if you want it - we didn't). There is also cereal and toast but at £12.50 each, it was on the higher end of what we have paid for hotel breakfasts in the past and I have had better. The last issue was that I was charged for the room when checking out but all the while, I had a feeling that I had already paid. Once in the car, I checked my email and paperwork to discover that I had in fact already paid. I went back in to deal with the issue and the girl on the desk was very apologetic and refunded my card - explaining that the booking company usually request that the hotel take payment but that this obviously wasn't the case in our situation. So all in all, a couple of issues but a really nice stay with nice staff. I guess the major selling point of this hotel is that you are staying in a castle - so if you can remember that at the end of the day, it is still just a Best Western rather than Buckingham Palace, you will have a great stay :-)

Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Reviewer, Thank you for your recent review. Firstly I just wanted to make you aware that all Best Western hotels are privately owned and operated and Best Western is a membership organisation which hotels join. This is why lots of Best Westerns are so different which adds to the personality of the brand. I hope you chose to stay with us in the future. Kind regards Mrs Swain Director

"Dropped in to Visit Birds of Prey Centre"

5
jordis100, Newcastle Upon Tyne 02/05/2017

We stopped off here to visit the Birds of Prey Centre situated within the grounds of the castle. The entrance is very quaint and resembles a real castle gate. There is good parking and a nice play area for the children. The castle itself is beautiful. Inside it is characteristic and well laid out. The bar/restaurant was serving Sunday lunch carvary and was very popular. The food looked and smelled fantastic. There was also a wedding being held this day and all seemed to flow smoothly. The staff we dealt with were friendly, professional, helpful and pleasant. The Birds of Prey centre was reasonably priced. The kids were given activities to do on the way round. The staff were very knowledgeable and keen to talk about the birds and answer questions. There was a lovely, short walk through the wooded area nearby within easy walking distance. There were also flight displays twice in the afternoon which were very informative and stunning to watch. You were able to see the birds close up and even hold them. We returned later the same day for an evening meal, were given the Sunday Lunch special evening meal. The choice was good and the quantity was brilliant. The beef was amazing. Cost was reasonable too.

Rachel S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear jordis100, Thank you for taking the time to write such a wonderful review. I am delighted that you enjoyed your time at our hotel, in particular the birds of prey experience and the food in our restaurant. I will certainly pass your comments onto all concerned and we hope to see you again soon. Kind regards Mrs Swain Director

"Fabulous,"

5
LouiseP50_13, Middlesbrough, United Kingdom 02/05/2017

Just back from a family wedding. its a stunning location, a proper fairytale wedding destination. The biggest asset of this hotel is the staff. They are all pleasant, friendly and nothing was too much trouble. They all actually seemed to enjoy being there! I will certainly be returning.

Rachel S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Louise, Thank you so much for your review. I am delighted you enjoyed your experience and we really appreciate your comments. I will certainly pass your compliments onto the staff and we hope you will visit us again soon. Kind regards Mrs Swain Director

"Fantastic Hotel, Fantastic Staff"

5
CUMBRIAVIEW, Conwy, United Kingdom 01/05/2017

As we drove up the gravel path towards the Hotel, it looked so inviting !, Which is a strange thing to say about a Castle that was supposed to keep people out. It was a lovely day and as we looked around this imposing building spotted the Wedding Venue Pagoda and seating area. What a place to get married. No wonder its so popular. We were allocated The Luxurious Jennison Suite on the first floor with a Four poster bed which was set in a circular room in one of the towers with a large spacious and scenic lounge area giving spectacular views over the countryside.Large flat screen TV and Jacuzzi. The meals were enjoyable and served quickly by pleasant waiting staff Thanks Guys. All the Staff were so Helpful and couldn't do enough for you and really made our stay here a wonderful experience so thanks a lot to you all. This is our fourth stay in an actual Castle but this one tops the lot. Highly Recommended.

Rachel S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear Cumbriaview, Thank you so much for your wonderful review. We are so pleased that you enjoyed your stay with us and we appreciate the time in you have taken to let us know how much you enjoyed it. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Amazing staff"

4
5661k, co durham 29/04/2017

Lovely hotel. The staff couldn't be more friendly or attentive. Food on the evening menu was amazing. Hotel is in need of freshinging up but we had a lovely stay. Very large room with beautiful views.

Rachel S, Owner at Best Western Walworth Castle Hotel, responded to this review
Dear 5661k, Thank you for your recent review. I am pleased that you enjoyed your stay with us, and in particular I am delighted the staff were so friendly and attentive. I will certainly pass your comments onto them. Kind regards Mrs Swain Director

"Excellent One Night Stay"

5
Villan64, Sutton Coldfield, United Kingdom 27/04/2017

We stayed at this hotel for one night on the way to Gateshead. There has been much refurbishment since we last stayed at the hotel a number of years ago but the character has been retained. We had booked a standard room in the castle but were upgraded for free to a superior room with four poster bed and bath robes. The evening meal and breakfast were excellent and all the staff were efficient and friendly throughout. There is also now a children's play area in the grounds and a 'birds of prey' centre. We would be happy to use this hotel again.

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear Villan64, I am pleased that you enjoyed your recent stay with us, and have seen how we have refurbished our hotel over the years. I am delighted that we were able to offer you an upgraded room. We really appreciate your comments and I will pass them onto the team. We look forward to welcoming you back again soon. Kind regards Mrs Swain Director

"Excellent hotel near Darlington "

5
Christopher H, Barnsley, United Kingdom 26/04/2017

Lovely hotel set in an old castle. Some West Wing rooms are a more standard room, but Castle rooms are full of character. Each castle room is different - but very comfy. Restaurant is good with locally sourced food. Bird of Prey centre close by. 5 mins to Darlington, 30 mins to Durham.

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear Christopher, Thank you for your recent review. We do have lots of different types of rooms in our hotel, and I am pleased that you found them to be comfortable. I will pass your comments onto all the staff who contributed to your memorable stay. Kind regards Mrs Swain Director

"Full of character"

4
Andrew L, Sandbach, United Kingdom 26/04/2017

I looked forward to staying in Walworth Castle as it was a bit different from the usual hotels that I find myself visiting and I was pleasantly surprised. The staff are all incredibly friendly and helpful. The rooms have all been renovated to a really decent standard and the food is super. All of this perfectly complements the immaculate surroundings of this interesting hotel. It must be said that the room rates are very competitive as well. All in all, it has been a nice change from the norm and I look forward to visiting again soon!

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear Andrew, Thank you for taking the time to write a review about our hotel. I am delighted that you enjoyed your stay with us and we look forward to welcoming you back again when you are next in the Darlington area. Kind regards Mrs Swain Director

"Love it"

5
User 20/04/2017

What an amazing place to stay, beautiful setting and very helpful staff. Food was very good too and reasonably priced. Stayed in a room with a four poster bed and felt like a king. Bird of prey centre is next door together with a walk up a path into the woods. Will definitely return

"Nice setting but..... "

3
User 17/04/2017

Having read the management description of rooms in the West Wing as being 'basic' expectations were lowered. Checking in to a cold room was not a good start and gathered heating is not on until 6:00pm. The supplied fan heater was not much use and noisy. No heating at all in the bathroom which is not acceptable. While the bathroom was clean the bedroom had an area that hadn't seen a duster for some time! We did raise this at check out and received an embarrassed apology. A simple housekeeping check of the room would have noted the issue. Did not eat at the hotel but was served undrinkable wine in the evening. To be fair it was replaced and ok but given the barman admitted to not knowing a good wine from a bad not surprised that something that should not have been served found its way into a glass. It was just about OK for one night and it felt that the staff were trying hard but sorry we wouldn't stay again. As we attended a wedding which the bride enjoyed, the review escapes a 'poor' rating.

"Carvery"

1
User 16/04/2017

I have just opened this account just to review the carvery. Very limited selection... for example no stuffing when 2 of your meats are chicken and pork? and about 6 trays of veg 2 of them being potatoes. So after choosing everything I found that the pork was dry and bland the gravy could of been boiled water and you wouldnt know the difference. The vegetables were also bland and verging on being depressing and if anything was "seasoned" it did not blow me away in the slightest. So there was a big theme in everything tasting so mundane. I didnt want to make a fuss and hoped that the desert could redeem the whole experience but the cheesecake I ordered had the worst consistency I have ever seen. The base was soggy and the mixture its self was gloopy. Worst dining experience I have ever had to endure. It seems to me with places like the Toby Carvery doing so well. The carvery at Walworth castle really needs to see what is happening around them and see how high they need to set the bar. Boring Boring Boring food.

"Fantastic week stay"

5
carscar, Salt Lake City, Utah 15/04/2017

This is the place to stay if you want to relax and watch the lambs and walk around the area. Very helpful and friendly staff. Wonderful restaurant (great breakfasts). Would recommend this for people who just want to chill out and rest.

"Wow! Amazing Hotel and relaxing stay"

5
heys12, Accrington, United Kingdom 14/04/2017

We decided to book a short stay last minute and thought we would give the castle a try. I had recently undergone surgery and needed a break to recover. We couldn't have picked a better hotel! On arrival the grounds were stunning and the castle itself is beautiful. There is a large car park and the facilities for electric cars. After checking in and seeing the room in the west wing we decided to upgrade to a larger one. This was nothing to do with the room it's self, it was more than adequate and beautifully furnished, we just decided we wanted more space. Susan on reception couldn't help enough, she offered other rooms for us to see and was more than happy to accommodate. Once we changed rooms we decided to sit in the outside area and enjoy the lovely weather and breathtaking views. We were shocked when the manager Michael, who we hadn't really met, approached us with a different room key. He said he had a room for us that he thought we would prefer and said he was upgrading us to a suite. We did not expect this or the amazing room we were being moved to. I can honestly say this was one of the kindest gestures I have ever received. The new room was stunning and lived up to all expectations of being in a castle. The suite had a large living area, a good sized bathroom and a large bedroom with a four poster bed. The features and furnishings included everything we needed and the room was warm, cosy and decorated in a way that really enhanced the characteristics of the beautiful building. It was perfect for a relaxing stay and more than we could have imagined. It is refreshing to see that although we were only customers for one night they were willing to make our stay the best possible experience. I had only briefly mentioned surgery and was overwhelmed that they were now upgrading me to help aid my recovery and for me to feel more comfortable. It really showed that the staff care for the guests and truly went above and beyond to meet our needs. Following a lovely meal in the restaurant we had the best night sleep in the quiet and peaceful surroundings. It is good to see that all staff take pride in their work to ensure they give an exceptional service. And all staff certainly did that. I would like to personally thank Michael and Susan for what they did and making my trip so special. I definitely recommend this hotel to anyone thinking of staying. Our trip was for one night so I can't even begin to imagine the service you get if you stay longer. We had a look around and the grounds and the conference rooms were also exceptional. I believe it would be the perfect place for a wedding or any other special occasion. Again, a big thank you to all the staff and we will see you all soon because we will definitely be returning.

"Great"

5
GAMcC, Dumfries, United Kingdom 13/04/2017

Didn't stay here but popped into Walworth Castle Hotel for a quick bite to eat for lunch before going to the Birds of Prey Centre. The hotel was only doing Sunday roasts but a member of staff (Daniel Scott) was very helpful & asked the kitchen staff if they were able to provide us with a round of sandwiches. We were really grateful when they did. We couldn't praise Daniel enough. He was really friendly & welcoming - nothing was a bother - & he even suggested some places to visit during our break in the Durham area. Would definitely recommend a visit, even if it's just for a meal.

"Wedding venue (guest)"

5
Samantha G, Newcastle, England, United Kingdom 10/04/2017

Attended Walworth Castle Hotel as a wedding guest over a glorious April weekend. Staff were very friendly throughout the day. The venue itself was unique and definitely something to remember. Would certainly visit again.

"Stayed for 2 nights March 2017"

3
ArbroathElizs, Arbroath 07/04/2017

Felt hotel was same as before, but details disappointing. Breakfast served in Farmers lounge (bar) not dining room. They were having problems with sewage pump, something had been replaced, but was causing a back up !! The smell was revolting, from the door which lead from front desk right up and in to corridor up to rooms 16-17. Horrible !!

"Breathtaking property on the outside but rather ordinary inside"

3
worldwiser, London, England 26/03/2017

Stayed March 2017, £69 standard room only The one thing I took away from this hotel was that the staff were particularly friendly. Someone called me proactively when it looked like I was going to be late to assure me the night porter would wait for me. That kind of thing is appreciated and shows they want to look after you. The building is quite stunning and certainly in a lovely setting but the inside has certainly seen its better days. It's atmospheric I suppose through the corridors and stairways but the room, while a decent size, was rather tired and unloved. Possibly due to the type of building, there is only single glazing which makes the room pretty cold and nasty condensation builds on the glass. Bathroom was basic, nothing to shout about. I didn't go for the breakfast as I only wanted cereal and didn't think 12 quid was fair for that. I guess I might stay here again as the price is fair but don't judge a book by its cover.

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear worldwiser, Thanks for your review and commenting how friendly the staff were. I will certainly pass your comments onto them. We do have a variety of different types of rooms available. By the sounds of it you opted for a room in the west wing which is an annex adjoining the castle. This is our most basic accommodation type, although there are larger and grander rooms in the main castle. I do hope you will stay with us again when you are next in the area, and perhaps try a different style of room which may be more to your liking. If you call the hotel we will be happy to talk you through what is available. Kind regards Mrs Swain Director

"Overnight stay"

4
Debbie S, Sheffield, United Kingdom 18/03/2017

Booked Walworth castle as it was reasonably priced and close to a conference venue. We arrived early but were allowed to check in. Staff very friendly and helpful. Nothing too much trouble. We stayed in the west wing, the room was modern, clean and comfortable and although a few features could be improved on it wouldn't stop us booking again. A meal in the farmers restaurant was very nice and reasonably priced Breakfast also very nice. Lovely surroundings and plenty of parking. Even free electric plug in for electric cars which we took advantage of. Would recommend.

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear Debbie S, Thank you for reviewing our hotel. I am pleased that you enjoyed your stay with us and we hope to see you again when you are next in the area. Kind regards Mrs Swain Director

"Wedding anniversary"

5
User 11/03/2017

Food was excellent especially evening meals, very reasonably priced and tasty. We came Sunday and stayed till Tuesday and had Sunday carvery which was really nice. Evening meal on Monday, which was best one and breakfast both days was faultless. Very friendly staff and efficient service. Room was a four poster superior room in top of castle over looking fields and beautiful to look out over on a misty morning. Room was also spacious and warm.

Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Dear Jonathan, Thank you for deciding to stay with us to celebrate your wedding anniversary. I will pass on your comments to the staff and management team who I am sure will be delighted with your review. We hope to see you back at the castle soon. Kind regards Mrs Swain Director

"2nd wedding anniversary"