Best Western Plus Hotel Pineville-Charlotte South, Pineville

Recently stayed here while in town for a family event. Very clean, comfortable hotel with super friendly staff. Nice breakfast room and offerings. The pool gets the afternoon and evening sun, so it's a great spot to hang out later in the day. It seems the majority of guests appeared to be business travelers or families in town to visit the nearby Carrowinds amusement park (for which the hotel offers a special on tickets). Shopping mall very close, as well as restaurants and a supermarket (Food Lion). Was able to walk to a post office about a half-mile away, although the area isn't the most walking friendly — use caution and be very aware when crossing streets like the Pineville-Matthews Road and nearby Polk Street. Would definitely stay here again if back in the area.

We were taking a mini vacation to Carowinds but wanted to stay a little bit out of that congestion. This Best Western was perfect! It was literally just a few right turns to Carowinds' gates, very close to all the fun but quiet and peaceful. We never heard traffic or planes overhead. There's an Asian Bistro next door I sadly did not get to try and plenty of other restaurants and stores in close proximity. There's a mall basically right across the main street. It's a small hotel - only 4 floors - which we liked as well. There's one entrance and you have to walk by the front desk before wandering through the hotel. We felt extremely safe here. The pool door has carded access as well. The pool area has a brick privacy wall on the parking lot side, several seating options and always had towels stocked. It was clean and small but just the right size for the building, as was the breakfast room. It's located on the second floor and we found seating easily every morning. Breakfast is served until 10 am which is a huge, huge plus for me. The free breakfast wasn't gourmet, nor did we expect it to be, but it was good and there was a wide variety of choices. We saw sausage, cheese omelettes, make your own pancakes, muffins, yogurt, cereal, hash browns, biscuits, etc. If you're content with fast food breakfast you'll be fine here. It was kept stocked and cleaned up. The whole hotel was clean. Bathrooms were sparkling, carpets clean, a fresh smell throughout the building. It was renovated a couple years ago and has obviously been kept up well since. Our room had 2 queen beds, an arm chair, a desk and chair, nightstand, dresser with microwave and mini-fridge, a small closet area and several lamps. It was the perfect size for a small family. The beds were firm and the pillows soft which is a perfect combo for my bad back. You won't go without hot water in the shower here either! I only saw/used one elevator but even with the parking lot full one night it was never a slow wait for it. Both staff members we encountered were very nice and the nightly rate was far less than many other hotels with lower ratings in the Charlotte area. I really have 0 complaints. We'll stay here every time we come back to this area.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :) Ashley D

Nice and clean hotel. Front desk lady at check-in was friendly and helpful even with a mishap on their end. Bed was very uncomfortable though which was a disappointment. Would stay there again as it was a good location.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :) Ashley D

We had a great stay! Check-in was fast and friendly, it looked like a brand new hotel! Whether it was brand new or renovated, they did a fantastic job. We had a standard 2 Queen bedroom which was very nice and the mattresses were extremely comfortable, even the pillows were nice. I loved the furnishings, the window blind, the Quartz that was used in the bathroom and the dining/breakfast area. Everything looked nice and new, very clean. The hotel had that ‘new car' smell lol! I liked the location as it was next to a Mall and restaurants. And only took 20 minutes to get into downtown Charlotte. The breakfast area was spacious, lots of TV's and seating. The food was all delicious, including; pancakes, eggs, sausages, nice biscuits, fruit, bakery items, coffee etc.... we never got to use the swimming pool or the gym but they both looked great! Overall wonderful stay and will definitely stay again and again

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western Plus Pineville-South Charlotte. We are very happy to hear that you enjoyed your stay with us :). We did undergo huge renovations the end of 2016. We're all pleased with the end results. We hope to see you again on your next future travels. :)

Great location to visit Carowinds, only a couple miles away. Staff was efficient and friendly. Only thing I can complain about is the fact that there are not enough towel racks in the bathroom. If in the area, I would stay again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :)

Due to moving schedules we had to stay 2 nights to accommodate movers and mortgage closings. This hotel was convenient and close proximity to the Ballantyne area. The hotel was recently upgraded and was clean, quiet, and very nice. Lots of shopping and restaurants nearby. And very economical, $40 less per night compared to same quality hotels in the Ballantyne area. area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :)

Stayed here last minute for one night with my family. Very happy with our choice too. Rooms were updated and clean. There is a nice outdoor pool. There are a lot of restaurants around too. Hot breakfast in the morning was delicious with many different options. Would definitely recommend.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :)

Room was just ok. Slow internet service. Huge hand prints on the window that needed to be cleaned. Breakfast was nice. Front desk had multiple issues. Same person both nights. Couldn't locate my rewards membership at first then had issues using travel cards. Also, when your guests stay multiple nights nake sure their room keys allow them to get into their rooms without having to come downstairs to get new ones. It also says a lot when you walk into the building to have that front desk associate look up and greet you. Overall the stay was just ok. I don't know if it was enough to have me choose this particular location again. Just lots of little things that took away from the experience.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville...Myself and my team would like to apologize for not meeting your expectations. We hope that you will give us another chance. We look forward to seeing you again in the future.

This hotel is quet, just behind a shopping plaza. The hall has a nice smell and there is coffee/the to go. Our room wasn't very big but good enough for 1 day stay, carpet has a humidity smell, and a/c unit a bit noisy. Good bathroom. Breakfast so-so, nice staff at reception.

Michelle B, Front Office Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :)

Kudos go out to Ashley, Torrance, Faith and all staff members. Torrence and Ashley were Johnny on the spot to correct an issue that arised after our first night stay. The issues was corrected in minutes and they made sure to inquire if the correction made was up to my satisfaction during my stay. As a Travel agent, Customer Service is my number one priority and the staff was at the TOP of that list. More Kudos go out to Faith for the way she handled a very difficult situation that was witnessed by me and she handled as the Season professional she is. Way to Go Faith.. Ashley and Torrance Thank you for all you did to make our stay a great experience. Your hotel will be my first choice for not only myself but for my clients as well. Gary Hobbs CEO/Travel Agent A-1 Dream Vacations

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are so very happy that you enjoyed your stay with us. I'll be sure to print this out so that Faith and Torrence may see it too. We enjoyed having you here and so happy to know that you will be back in your future travels. Mr.Hobbs If I can be of assistance in the future, please don't hesitate to contact me at 704-341-1190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Ashley :) Assistant General Manager Best Western Plus Pineville-Charlotte South

Liked the Lobby area of the motel. Breakfast was typical of a free Motel breakfast. Enjoyed looking at the Pictures along the hallways and in the Room. Check-in and Check-out were easy. In-room Internet worked well. Motel far enough off the Interstate to be fairly quiet.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying at the Best Western plus Charlotte South-Pineville. We are very happy to hear that you enjoyed your stay with us...We look forward to seeing you again in the future. :)

Staff were very friendly. The rooms were very comfortable and clean. Loved the fact that there was a fridge and microwave in the room. A breakfast buffet was included, which had a good variety of food. It would have been nice if a non dairy milk was available. Overall a very nice stay.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are so glad to read that you enjoyed your stay with us. We truly appreciate your feedback and look forward to taking care of you again soon!

A nice place to stay. Although I have been there multiple times off-season, I would recommend this location to anyone needing accommodations near and around Pineville. The access to this hotel is easy and it is not far from the airport if needed.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you very much for your review on Trip Advisor. As we are focused on the guest experience. We are excited that you enjoyed your stay with us and we look forward to seeing you again in the future.

Good breakfast options, modern beautifully decorated, clean rooms, great hotel for the price for sure. Very close to Carowinds, less than 5 miles away, easy to find. Close to shopping mall with food court.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are excited that you enjoyed your stay with us and we look forward to seeing you again in the future. Sincerely, Management

I stayed here on several occasions for work meetings. I thought this was a fantastic value for the money - it's close to the mall and several restaurants. The rooms were clean and the free breakfast was very good. I'd recommend this when traveling and you just want a great overall value. Nothing fancy but something clean, well maintained, safe and very friendly staff.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. It is always a pleasure to have you stay with us during your travels. We look forward to seeing you again on your next trip. Sincerely, Management

This was my first time at this hotel and I was definitely impressed. The staff was super nice and helpful. The room was big and comfortable. This hotel was definitely clean. And I'm a Diamond Select member and the staff here treated like me a king. I will definitely return again and again

Well maintained and professional staff. Clean, secure, and easy access to 485. Lots of walking distance shopping and restaurants. Nice outdoor pool and patio. Great Wifi and TV service; pleasant decor.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are happy that you enjoyed our hotel and the amenities that we had to offer. We look forward to having you stay with us again. Sincerely, Management

This is a great place. The service was excellent, check in and check out were breeze. The room was very clean and modern. It was very quiet. The breakfast was great with a full selection of hot items that were well stocked.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us on your way back up North. We are delighted that you enjoyed our hotel and the hot breakfast that was offered. We hope to see you again on your next trip. Sincerely, Management

This hotel looks freshly renovated. One of the most comfortable hotel beds I have slept on for a while. Squeaky clean bathroom and soft towels. Staff was pleasant. Torrence at Front desk was one of the nicest persons I have encountered. Excellent customer service start to finish. Breakfast had a nice variety--one morning cheese omelettes and the next sausage gravy w/biscuits and always plenty of muffins, cereals, fruit and yogurt. I will gladly stay here again next time in Pineville area. One exit from Ballyantine corporate area

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are excited that you enjoyed everything that the hotel had to offer. We look forward to seeing you again. Sincerely, Management

I stayed here one night last week, the Hotel staff greeted me warmly when I arrived. They had my arrival packet ready as I had booked online 2 days previous, I was in my room within 5 minutes of arrival. I checked out the room and it was very clean. The location was pretty quit and there are several restaurants close by. I was not as thrilled by the breakfast offerings, the breakfast is usually one of the reasons I choose BW hotels. They had link sausage in place of bacon, pre-made egg "omelets" that were clearly out of a freezer bag, the boiled eggs looked they they had each been handled by tongs a half dozen times, there was no waffle maker, etc. etc.. I may give them another try but there seems to be a lot of competition in the area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to seeing you again. Sincerely, Management

Stayed her because we were looking for a place to crash after moving our son. What a find! The room was spacious and clean. The bed was so comfortable. Loved the lighting in the bathroom. It even has a keurig coffee maker. The staff was friendly and helpful.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to say with us. We are happy that you enjoyed our very comfortable beds and clean rooms. We hope to see you again on your next trip to the Pineville area. Sincerely, Management

Stayed at this hotel on a business during a winter "storm" which may have resulted in lower occupancy than usual and impacted my impression. For example although I stayed on first floor in a room next to exercise room, I found it a quiet hotel. Highlights:Nice lobby, above average breakfast offerings, roomy breakfast area (though odd design), clean room, everything worked properly (fast WiFi), lots of hot water with high pressure, nearby stores and restaurants (recommend Sky Asian Bistro next door). Minor negatives: did not acknowledge elite status and did hear train horn in middle of the second night but might be related to weather. Will return to this hotel next time I'm in the area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are happy that you enjoyed your stay with us. We apologize that we didn't recognize your elite status with us. We value our guest feedback so that we can make your stay and all future customers stay great. We hope to see you again and we will definitely make sure that we recognize your elite status and give you the a great customer experience that you deserve. We look forward to having you stay with us again. Sincerely, Management

This used to be a Holiday Inn Express and I was a little concerned when it changed ownership, but it is better than ever. Nice clean rooms, great staff, pretty good free breakfast (although I do miss the Holiday Inn Express cinnamon rolls). The rooms have a nice blackout shade in the window and the HVAC unit has a continuous fan setting for white noise. The beds are very comfortable. We will continue to stay at this location when visiting the Pineville area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are happy that you enjoyed your stay after we had changed from a Holiday Inn Express. We look forward to seeing you again when you're in town. Sincerely, Management

great little place to stay, close to the mall and all the shops that you need! hotel is small but very nicely done. The breakfast area is on the second floor, so do not miss it before you leave the hotel

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are glad that you enjoyed your stay with us. We look forward to having you stay with us again. Sincerely, Management

Great stay! Hotel is clean, modern and comfortable. The staff is friendly. Good hot breakfast (eggs, bacon / sausage, biscuits, etc.) Hugh mall and restaurants practically across the street. The beds are comfortable and hotel was quiet. The rate was more than fair for what you are getting. Can't wait to stay again!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are glad to hear that you enjoyed all of our great amenities that we had to offer, the restaurants, and the mall. We look forward to seeing you again the next time you are in the Pineville area. Sincerely, Management

Strong smoke smell in the corridor. At 3:00pm my room had not been cleaned or serviced. I called the front desk and they sent someone who gave me a set of towels and wanted to clean the room, but I said it was too late by then, I had been out of the room since 7:30am and wanted to rest before my meeting that night.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We apologize for the inconvenience during your stay. We will speak with our executive housekeeper about the housekeeping issue. We hope that you will give us another chance. We look forward to seeing you again. Sincerely, Manager

Very nice, modern room and bathroom. Clean. Comfortable bed. Good internet connection. TV, fridge and a Keurig in the room. Friendly people everywhere. Good hot breakfast, biscuits were fantastic. Coffee and cookies all day long. Very impressed.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are happy that you enjoyed all of our great amenities. We hope to see you again soon. Sincerely, Management

Overall a clean and inviting hotel with clean and comfortable rooms. Breakfast had a excellent selections of foods to choose from and hotel staff were very friendly. I will stay here again when doing business in the area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are glad that you enjoyed the food, our comfortable beds, and the great customer service our staff provided to you. We hope to see you again soon. Sincerely, Management

Looks like a recent remodel. Modern style. Very clean. Quiet considering it is in a busy area. Good breakfast, with a comfortable seating arrangement. Plenty of options for hot or cold items. If you like to shop you are in a location that has a lot of stores/malls. Plenty of options of places to eat in the area as well. If you are solo, it is in a safe area. We will definitely use this Best Western again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are happy to hear that you enjoyed your stay. We are looking forward to having you stay with us again. See you soon!! Sincerely, Management

We were heading home to MD and reserved a room online a few hrs before we arrived. Good rate, rooms are very clean and modern in style. Bed was very comfortable. Breakfast was very good and lots of options. We would stay again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are excited that you enjoyed your stay with us and we look forward to having you stay with us again on your next trip. Sincerely, Management

This hotel was very clean. We always stay in Best Westerns and found this one to be up to good standards. It was also very affordable in price. We would stay here again. It was convenient to places to eat and shop. The traffic is a little heavy in the area but we are from New Jersey and are use to it.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay at our hotel. We are glad that you enjoyed our hotel, the restaurants, and the shopping. We hope to see you again on your next trip to Pineville. Sincerely, Management

It's a nice hotel. I saw a review that the curtains let in too much light. There's also a shade that can be pulled down that will block almost all light. Some Best Westerns have a bar. This one does not.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are glad that you enjoyed your stay with us and we hope to see you again on your next trip to Pineville. Sincerely, Management

This hotel is an amazing option for the area, not to mention the price range! It was clean, updated and had good ammenities! Loved the microwave and refrigerator in the rooms, and it's close to the mall, interstate and restaurants!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are glad that you enjoyed the hotel amenities, the mall, and the restaurants in the area. We hope to see you again on your next trip to Pineville. Sincerely, Management

Stayed at Best Western Pineville on the way to Florida. Check in process was very good and employee was extremely friendly. Hotel is located close to highway and has numerous amenities surrounding it. Room was nice and beds were comfortable. Breakfast was excellent and had a huge variety of choices. Check out process was smooth. Would recommend this hotel to others and would definitely stay at this hotel again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us during your trip to Florida. We are happy that you enjoyed all of our wonderful amenities and we look forward to having you stay with us again. Sincerely, Management

I stayed in Charlotte for 30 days and tried several Best Western and SPG hotel, which were fine but, at the last 4 days, I found this one, which is the best! Modern and clean room, hotel team always kind and efficient. Hot breakfast with good meal. Nice gym area. Well located. Best cost benefit for sure!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us on your 30 day trip to Charlotte. We are excited that you chose us as the "Best hotel in Charlotte". We look forward to having you stay with us again. Sincerely, Management

i was in charlotte for my grandaughter's baby shower. i was happy with the room, cleanliness, use of the computer in lobby, and the breakfast buffet...the staff was very friendly and wanted my stay to be perfect...i appreciate all they did to make it that way

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us. We are happy that we were able to accommodate all of your needs. We are glad that you enjoyed the hot breakfast and the great customer service from our employees. We look forward to seeing you again when the baby is born. See you Soon!!! Sincerely, Kia Management

Decided to spend my weekend off from work away from stress. I couldn't have chosen a better hotel to stay in. This particular Best Western is such a big step up from the last one I stayed in. The staff was very welcoming and accommodating, modern interior and rooms. The bed was comfortable, and I got the peace and quiet I needed. The staff in the breakfast area were helpful and friendly as well. Conveniently located near the interstate, various restaurants, groceries and a mall. Definitely a fantastic place to stay in without costing you an arm and a leg. Will definitely stay here again!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank You for choosing us to be your getaway spot. We are glad that you enjoyed your stay with us and we hope to see you again on your next getaway!! Sincerely, Management

Hotel was close to lots of restaurants and shopping. Off of the main road and very quiet. Staff was helpful and friendly. Everything appeared updated and clean. Would definitely stay here again. I don't usually stay at Best Western but I was pleasantly surprised with this one.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We are glad that you were able to enjoy our great customer service from the staff and the renovations. We look forward to having you stay with us again. See you real soon! Sincerely, Management

I was very surprised at the beautifully updated rooms, excellent service I stayed because of the price and location to work, I have sense stayed in a best Western 3 or 4 more times but so far none are as nice as this location

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank You for choosing to stay with us. We enjoyed having you stay with us and we look forward to having you stay with us again. Sincerely, Management

The customer service at this location was amazing. I have never stayed at a Best Western Plus and was prepared to be underwhelmed. Well I was very pleasantly surprised. The lobby decor and over all appearance of the hotel was quite nice. Check in and check out were hassle free. I found each staff member i came in contact with to be friendly and courteous. I would definitely stay her again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank You for choosing to stay with us. We are glad that the customer service from our staff was amazing and that we exceeded your expectation of Best Western Plus brand. We hope to see you again soon. Sincerely, Management

Room was clean and unworn. Common areas in good shape. No problems booking, checking in or out. Quiet and peaceful. Not too big or small. Personnel were competent and friendly. Bed OK. Water pressure left a little to be desired. Breakfast just ok.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us. We value our guest feedback to better our hotel. We look forward to having you stay with us again. Sincerely, Management

Very nice place. We would definitely stay here again. Breakfast was very good, just suggest to add bacon for those that don't like sauage. Front fest employees was wonderful. Price was reasonable. Great

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are glad that you enjoyed your stay with us. We value your feedback to make our hotel better. We hope to see you soon. Sincerely, Management

This location is convenient and easy to reach. The room was clean and comfortable, and the breakfast was tasty and hot. Hotel staff kept the eating area well stocked and clean. Very friendly staff. Would stay there again!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for the great feedback. We value our guest satisfaction and we look forward to your next visit! Sincerely, Management

. After a long drive from Florida on our way home to Toronto, great place to stop over night. The complimentary Breakfast was excellent, fresh food and clean service. Hotel Staff friendly and helpful. Room was clean and beds comfortable, we all had a great night sleep.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for the great feedback. We value our guest satisfaction and we look forward to your next visit! Sincerely, Management

Everything is new and modern! Very clean. I was by myself & felt very safe. Great location in suburbs of Charlotte. I've stayed in a lot of hotels & i'm pretty picky. Could not have been more pleased. You won't be disappointed. Staff was friendly. Easy access in & out. Nice fitness room & all the equipment worked.

This place is truly a hidden gem, especially if you can get a deal on one of the many compare websites. Rooms are always clean and fresh, decor looks new and cared for. Staff are very friendly and can't do enough to please. Breakfast is well presented and the pool looks inviting. I love this place.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for the great feedback. We value our guest satisfaction and we look forward to your next visit! Sincerely, Management

This was my second time staying at this Best Western. I always stay at Best Western anytime I travel and this location is by far the best I've stayed at. The breakfast is always good. The staff is friendly and always willingly to help. The room are clean and just overall good.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us again. It was a pleasure to have you as our guest! We look forward to seeing you again, soon! Sincerely, Management

Great hotel to stay, very clean, staff are very educated and professioinal, breakfast is amazing, fresh, and verities, room is very clean, no bites in the beds, parking is free and available, every than in this hotal is beautifull

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to comment on your stay with us. We are happy to hear great things about our facility and staff. We look forward to your next visit with us! Thank you, Management

this hotel is a very nice place to stay. It has all the amenities that are necessary for a pleasant stay. My adult granddaughter used the fitness room and internet facilities.WE all like the breakfast and the breakfast room

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us while in the area. We are extremely happy to hear that you had a pleasant stay with us and that you enjoyed the amenities of the hotel. Hope to see you again! Sincerely, Management

Very nice place, would stay there again and more than likely will. My daughter is going to college down there. The only thing is the water smells and no water cooler to drink. The staff is very friendly and the breakfast had lots of variety but the sausage not that great. Beds were very comfortable.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us while in the area. It has been a pleasure to have you as our guest. We are also happy to hear that you enjoyed the hotel amenities and the service of our staff. We look forward to seeing you in the future. Sincerely, Management

One of cleanest, well decorated hotels that we have stayed at in a long time! They advertise newly remodeled! Yes! Too bad there is not a higher rating then 5, your hotel deserves it. Your staff was great! You are our new half way point from Pa. to Fl. Will return!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for commenting on your stay with us. We are excited to hear that you enjoyed the newly renovated property. We hope that you will stay with us again! Sincerely, Management

This hotel is about half the price of others in the area but still has equal value to all of them! The rooms were clean and updated. To be honest I never really saw the staff, but the breakfast staff was very friendly and helpful. I would definitely stay here again!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are extremely excited about the updates that we have done to the property. We are glad that you were able to enjoy the cleanliness of the hotel and the updates during your stay with us. Thanks again! Management

Felt safe at this hotel - unlike another Best Western in Charlotte. Good rooms, clean, relatively quiet. Very easy to get all around Charlotte and the north part of S.C. because of the location. Very near restaurants and shopping but not in a noisy area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to give us a 4 Star Rating. We are happy to hear that you enjoyed the cleanliness of the room and the relatively quiet location of the hotel. We look forward to you staying with us again! Thank you, Management

Room is small with too many items in it. Toilet didn't work well thought it would good several times!! Shower head was facing out when first turned on! So everything got wet. Not really worth the $$. It is very quiet and seemed very clean. Could not figure out how to turn lamps on over bed for reading.

BestWesternHotels, Corporate at Best Western Plus Pineville-Charlotte South, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

My husband and I were passing through and this was a great spot to stop. This hotel is close to everything- 20 minutes to the Charlotte Airport, across the street from a large mall and right near a lot of smaller shops and restaurants. The hotel itself was very clean and well maintained. Our king sized bed was extremely comfortable and the included breakfast was adequate to get the day off to a good start. We would not hesitate to stay here again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
It was great to have you as our guest during your visit to Pineville. We are also happy that your room was clean and your king size bed were comfortable! Thank you for commenting on your stay and we hope to see you again, soon! Sincerely, Management

Our family recently stayed here for 10 nights whilst my son competed in the BMX World Championships in Rock Hill at the end of July. The hotel was very clean and comfortable and we wouldn't hesitate to recommend. The pool was great, especially with the very warm temperatures we experienced, the Carolina Mall is across the road and there are several restaurants within walking distance. Breakfast and parking is included. Breakfast was great every morning and our son particularly enjoyed the pancake machine! The staff were friendly and very helpful, the breakfast staff in the mornings were particularly good - thank you. Great location, great value for money and great stay. Thank you. We loved the Carolinas, it was our 1st visit but hope to return one day soon.

very satisfied It was clean and comfortable. The last night they hosted a couple of kids soccer teams so I had to endure kids running in the halls and stairways. Working nights I had to try and sleep during day, but on last day I gave up and checked out because of the noice.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to comment on your stay with us. We are happy that your stay was comfortable. Hope to see you again! Thank you, Management

It wan't the best Best Western ever, but it was probably the second best Best Western I have stayed in. Great location next to the mall and all the restaurants. We went to the PGA Championship at Quail Hollow so this was a good location with quick access to the tournament.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to comment on your stay. It was a pleasure having you stay with us during such a Huge Event! We are happy that you enjoyed the location as well. Thank you, Management

On a two week vacation we struggled to find a decent property for around $100 a night. After refusing to stay at one hotel we booked we found this gem. Clean and updated. Managers present in the lobby to great guests. Decent breakfast, although crowded. Beds were very comfortable. Glad we stumbled across this place.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are so glad that you gave us an opportunity to showcase our updated property. It is great to know that you also enjoyed the amenities that the hotel offered. Thank you so much for taking the time to comment on your stay with us. See you again soon! Sincerely, Gloria B.

Recently travelled to North Carolina for the 2017 BMX World Championships in Rock Hill South Carolina. Highly recommend the Best Western Plus, Pineville. Location is fantastic, with shopping centre and numerous restaurants and options for meals. The accommodation is excellent. Friendly staff, clean rooms, great breakfast, value for money, free parking, free internet, comfortable rooms, friendly and helpful staff. Loved our stay.

Clean, Roomy, All the outlets you would need. The staff is Awesome. Beds comfy (over slept). Close to Lynx, so you can ride into Charlotte (no need for expensive parking). Stonewall Station is about 5 blks from stadium - when you see the traffic jam after game, you will be extremely happy you took the Lynx. I also appreciated that they used completely bio-degradible sturdy plates at breakfast.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us while in the area. It was a pleasure to have you as our guest. We are happy to hear that you had an awesome experience with us. We look forward to seeing you again! Thank you, Management

I was happy with the cleanliness and peacefulness of this hotel and found the rooms spacious and well appointed (microwave and fridge were great!) however, the girl who checked us in and whom I took payment for some soft drinks from the lobby on Friday night was so so rude I can't even tell you. You need these receptionists to be the faces of the hotel and be completely welcoming to the guests - not miserable and acting like you are being the biggest hassle to them (by the way, all I did was get two drinks and pay $5 for $3 drinks - pretty straight forward and non taxing). Really would put me off staying here again as I would like a friendly face greeting me when I check in. Really unfortunate and the management should look into this. Breakfast good with a massive selection! Good location for attending the USPGA at Quail Hollow and lots of eateries and things in the surrounding area. Improve the customer Service and everything will be great!

We picked this hotel based on all the great reviews on Trip Advisor and I'm so glad we did!!! We had a wonderful experience at this beautiful, clean hotel!! Stayed one night after playing at Carowinds all day. Staff were all super friendly and courteous (especially the staff member at the breakfast area... wish I would have gotten his name). Breakfast consisted of Pancakes, bacon, sausage patties, eggs, muffins, bagels, cereal, hard boiled eggs, fresh fruit and a few other items. Our room was very clean and smelled nice. No complaints here!! Thanks Best Western, you truly are the BEST!! We'll be back!! Last thing..... price was cheaper to book directly thru the Best Western website..... more expensive if you book thru Trip Advisor.

The Hotel has been remodeled. The staff is nice. The amenities are new. The Hotel should be cleaner. The breakfast tasted like plastic and the floors of the breakfast area were sticky. One of the mornings I had to step over a man in the hallway to access the stairs to go down for breakfast. Apparently it was someone that was not stay at the hotel. It was taken care of upon notifying the front desk.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We thank you for sharing with us. We will definitely take care of all of your concerns. We look forward to you giving us another try soon. Thank you, Michelle B

We stayed here five nights & everything about our stay was great. The staff is extremely helpful and friendly. Breakfast always offered a lot of variety, with scrambled eggs or omelettes, biscuits, sausage or gravy, an automatic pancake machine, cereals, yogurt, fruit, & baked goods. The room was really nice, with a big bathroom & comfortable bed. We will stay here again, the next time we're in the Charlotte area.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for staying with us while in the area. It was a pleasure to have you as our guest. We hope to see you again! Thank you, Gloria B. Management

The Charlotte, NC Best Western is a great place to stay when travelling to this great city. The front end people, Ricky, Gloria, Michelle and Kia, are very friendly, helpful and professional. I truly enjoyed my stay there.

One of the cleanest hotels I have had the pleasure of staying in! Staff was very helpful and friendly! I will definitely recommend to family and friends. Great location as well! Food and shopping within walking distance.

The room was very nice it was clean and updated. We were hoping the pool was bigger but the kids still had a great time. Ice machine was not working on the first floor and the hallways were warm but that would not effect my decision on staying here again.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us while in the area. We thank you so much for your feedback and look forward to your next visit with us. Thank you, Management

We stayed 7/7 - 7/9. We came with a party of 8 and we were able to accommodate everyone. The hotel is small and quaint with 4 floors but renovated with great decor. The rooms were a nice size and I loved the bathrooms. The beds were firm and pillows were comfortable. The WiFi was slow so I just used my data. The pool felt great. The staff was very nice. Didn't get a chance to eat the breakfast. Carowinds is maybe a 10-20 minute drive. Plenty of restaurant choices and a mall across the street. I would stay here if you don't like the hussle and bussle of Charlotte its self.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us while in the area. We are happy to hear that your stay was satisfactory. We look forward to your next visit with us. Thank you, Management

We just had a 3-day stay at this hotel, which was very well advertised showing wide rooms and excellent breakfast in a spacious area. However, from the first moment we walked into our room we were shocked at how narrow the room was with barely a walking space between the beds and the wall. The AC unit was so loud we kept waking up every time it started. The WiFi was extremely slow allowing you to barely check only your emails. Some parts of the hotel's hallways were NOT well ventilated and the air was SUFFOCATING including the elevator and the breakfast areas. The breakfast area is one little corner of the 2nd floor with wobbly tables crammed together with only 2 settings for a family (while most guest were families). As a consequence, people were fighting over those tables. The breakfast selections were VERY limited, the advertised "Hot" potion being of the same type every day. Overall, this hotel is overpriced for what it offers using misleading PR to attract customers.

BestWesternHotels, Corporate at Best Western Plus Pineville-Charlotte South, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Travelled to Charlotte area to visit Queens University & compete in HS Ladies Rugby tournament. Location was close to everything we needed & staff consistenly went above & beyond to make our stay with a group of 30 comfortable & easy. Honestly very impressed & will return.

Stayed here for visit to Carowinds. Easy to get to and about 15 mins from Carowinds. Room was clean, bathroom looked new, towels are thick and we had plenty of them. The room has K cup machine which was clean and easy to use. No K cup Tea, so bring your own. K cup Coffee was not national brand. My wife is particular about Coffee, and she liked what was offered. Nice HD TV. Internet was slow during normal hours. Only found strong connection in morning before 10am. Breakfast was good. Eggs were hot and not runny. Pancake machine makes Pancakes thin and a bit rubbery, but not bad for free. No Waffles. The breakfast area was clean and organized. If Internet was better, would rate a 5.

Awesome clean rooms 4 a gr8 price. Wonderful experience!!! Great dwal, beautiful lobby, helpful staff. I recommend this hotel for anyone traveling especially with a family and on a budget. U won't be disappointed.

It was awesome hotel very friendly staff and clean hotel it was great to see a very well kept hotel room no smoke smells in the room very great location pretty decent on price point as well if you are taking a trip to Pineville NC

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us while in the area. It was a pleasure having you as our guest. We are extremely happy that you enjoyed your stay with us. Hope to see you soon! Thank you, Management

Great job in transition from IHG to GW plus. Same great basic staff. We have stayed at IHG properties for many years and very reluctant to try other brands. This property did a fantastic job in showing us that there are other properties who care just as much about there quest. On our travels we will be looking at BW hotels. Thanks for the great staff. Jose and Ashley made us feel right at home still going that extra mile for us. The only negative was a noisy air condition which is a easy fix.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to comment on your stay with us. We are lucky to have Jose and Ashley on our team. Our guest satisfaction is important to us and we strive to give great service! Thank you, Gloria B. AGM

Spent 6 nights during this visit. All of the employees were friendly and courteous. The facility is clean and updated and the breakfast was good, served during reasonable hours. The only downside is the HS Internet is marginal at best. We come to Pineville often and we will definitely stay here again on our next visit...just hope they improve their Internet.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for choosing to stay with us while in the area. It was our pleasure to serve you. We look forward to you staying with us again. Thank you, Management

The BW across from Carolina Place Mall is an excellent place to stay when visiting Charlotte. Clean, Comfortable and Convenient.. It is located close to the Southpark area, but priced more reasonablely. We enjoyed all aspects of our stay, including the excellent complimentary breakfast. We will definitely return.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for staying with us while in the area. We are extremely happy that you enjoyed the amenities that the hotel offered. We look forward to seeing you again soon! Thank you, Gloria B. AGM

I stayed at this Best Western Plus which was less than 10 miles from Carowinds via the freeway. It was comfortable, clean and quiet. I WILL stay here again in the future. Breakfast was good. I saw the fitness facility but didn't have time to use it since I was at the amusement park all day. The value for the cost was very good too.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us while visiting Carowinds. We are glad that your stay was comfortable and quiet. We hope to see you again! Thank you, Management

We stayed 2 nights and we were pleasantly surprised with the excellent condition of this BW+ (formerly a Holiday Inn Express) since its remodeling was completed in 2016. A very convenient location, but set back on a quiet street from busy traffic. Clean and modernized rooms and decor, very comfy mattresses and friendly staff. The breakfast room had ample seating and plenty of items to choose from. Would stay there again for sure!! Bring your bathing suit as the pool looked inviting!

Food was excellent. Rooms were comfortable. Updated inside and out. Staff was very friendly. There is a mall right across the street that came in handy since we left our garment bag at home in the closet.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
It was a complete pleasure to serve you as our guest. We are excited to hear that enjoyed your stay with us. See you soon! Thank you, Management

We were very impressed with this particular Best Western Plus. It was super clean, had easy access to I-77, lots of shopping and eating choices nearby, a friendly staff and a great breakfast set up..the only draw back was that the night clerk either didn't want to, or didn't know how to process my $10 BW travel card..(hence the very good vs Excellent)..perhaps a training issue..?? I would still be willing to stay here on any future trips to the Queen City..!!

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for choosing to stay with us while visiting the area. It has been a pleasure to have you as our guest. Our guest satisfaction is important to us. We look forward to seeing you again soon! Thank you, Gloria B.

Good quality, Good Price, Good Cleanliness,Good Staff........ What is there else to say. This particular location serves us well for our activities while we were in Charlotte. Access to Interstate highways is within blocks, There are restaurants of every description nearby. Pineville also is also in a location that is relatively easy to navigate without major difficulties dealing with dense traffic particularly when you are unsure of turns and exits.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for staying with us while in the area. We are extremely happy that our hotel has exceeded your expectations. We look forward to seeing again in the future! Thank you, Gloria B.

large room with huge tv monitor. Pros: bed was comfortable, regular clean up, staff kind and helpful, essential exercise room contras: noises from side room, luckily I had only quite neighbours, expensive laundry. Dripping bathrub tap, bathroom door won't stay open.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you for taking the time to comment on your stay with us. We hope that you will stay with us again while in the area. Thank you, Gloria B. AGM

This place exceeded my expectations. The bed was so comfy and you had PLENTY of pillows! Breakfast was excellent and the entire place was so clean. You felt very welcomed there. The staff was extremely friendly and always greeted you with a smile. I would stay here again for sure!

Michelle B, Manager at Holiday Inn Express Pineville, responded to this review
Thank you so much for staying with us while in the area. We are so happy to hear that your stay exceeded your expectations. It was our pleasure to have you as our guest. Hope to see again soon! Thank you, Gloria B. AGM

This was a nice place to stay for an overnight business trip. Very quiet place and good area overall Several restaurants in the area for a variety of choices. Had a quick dinner at an Italian restaurant.

Michelle B, Manager at Holiday Inn Express Pineville, responded to this review
Thank you for choosing to stay with us while on business. it is great to hear that your overall stay was good. We hope to see you again! Thank you, Gloria B. AGM

Right off I-485 Charlotte south perimeter. Wonderful location near a mall, plenty of restaurants and activities like golf. Traffic can get a bit congested in the area but the location is great for family activities. The SC border is nearby and the Carrowinds Amusement Park is only minutes away

The hotel is new, clean, beautiful and well kept. The staff is pleasant and accommodating. HOWEVER, the parking lot does not have cameras and has several vehicle vandlized. This was per the police officer who took the report after our front window was smashed out and several items stolen. He left his card in our front seat and indicated he regularly patrols the lot due to frequent occurrences. We stayed at Holiday Inn because, as a chain, we thought we could have some expectation of security. I called IHG Corporate and they indicated the franchise owners do not have a requirement to install cameras. What a shame in this day and age. Perhaps now this owner will have second thoughts.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are so glad that you enjoyed the hotel and staff. We do apologize for the incident that happened in the parking lot. Unfortunately the hotels in this area were affected. We do hope that you will come back and see us soon. Thank you! Michelle B GM

Stayed a week for work. Hotel grounds, lobby, and room are well-kept and pretty nice. The complimentary breakfast being located on the second floor is a bit odd, but not a big hassle. The hotel's fitness room needs some work. Elliptical doesn't work, the stationary-bicycle and treadmill are not far behind it as they are end-of-life, pretty noisy, and seem to be falling apart. Could definitely use a refresh of the equipment. No free-weights or weight-lifting machines either. The room itself is plenty-big to add some more (and better working) equipment. Would rate 4-5 stars if the fitness center met the same quality as the rest of the hotel.

Michelle B, Manager at Best Western Plus Pineville-Charlotte South, responded to this review
Thank you so much for choosing to stay with us while in the area. We appreciate all the feedback regarding your visit. We look forward to your next visit. Thank you, Gloria B.

I was very impressed with the staff. The staff was so professional and kind. They accommodated me when I did not have reservations. I stayed there December 31, 2016 for two nights. Rooms were available. The rooms were very clean and upscale. The breakfast was awesome. There were other places to eat nearby. This is a hotel that I would highly recommend if you want professional service.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
It is always our pleasure to be at your service! We are so happy that we exceeded your expectations. We look forward to you coming and staying again real soon. Thank you, Michelle B GM

This hotel was located to what seemed to be a good location. The price was reasonable. The hotel seemed to be a little smaller than most HIE are and the rooms were a little smaller but the Hotel was very clean and well taken care of. I would stay here again.

Michelle B, General Manager at Best Western Plus Pineville-Charlotte South, responded to this review
We are so delighted you chose our hotel to stay. We are so happy that you enjoyed your time here. We look forward to having you again real soon. Thank you, Michelle B GM