SureStay Plus by Best Western Pigeon Forge

Fake pictures online. Hotel is extremely ran down. From outside hotel looks like a Red Roof motel. As if car would gettn broke into. Upon checking in lady informed us that staff would not be available past 9 p.m. due to no one available to cover shift. Limited hot water. Spotty internet. Floor sound as if water damaged they squeak so loud when walking. Would not spend the money even at extremely low rate. Half a benjamin still not worth it.

The hotel room was clean. The desk lady was nice. Nice hot water with good water pressure. Wifi connection was good. Housekeeping, ours was Naeomi, kept the room really nice. The area of the hotel was pretty decently located, right down the road from most everything. Prices were cheap and affordable. Overall a great stay. Would recommend!

Terrible room . The room was not clean or cleaned daily. Broken deadbolt. Horrible smell and terrible breakfast. This was definitely a shady place at one time. It shows in the quality of the rehab. Spend extra money on a decent place.

Thinnest walls of any hotel ever. Every noise outside and above this room can be heard, even at a normal talking level. Bed is comfy. The rooms are clean and updated, but does not make up for lack of sound proofing. Also, sliding door to bathroom sticks terribly.

Rooms are not very clean. Stayed 3 nights and the last night they didn't even clean the room. Had to ask for towels and take out our own garbage. They said they ran out of towels. And they have the nerve to leave an envelope in your room asking for tips for housekeeping. Maybe they should put some effort into it first.

My stay at this Best Western was the best one yet, the facility was a clean and nice smelling place ever, the people there were so nice and helpful the breakfast was great, love the waffle maker it was great!!! Just give this place 10!!! thank you for your kindness, will hope to book with them next year!!!

The room is big and spacious. It's a nice room. Bed and pillows were comfy. I gave 4 stars because the room was not throughly clean prior to check in. We found an empty condom wrapper sticking out from under one of the beds and the floor had dried drips of something in front of the other bed. Also, the front desk clerk during check in was not warm or welcoming. We stayed in room 126. Sept. 2023