Best Western North Phoenix Hotel, Phoenix

My wife and I stayed here for two nights and the Camby for three nights. This place cost $79 a night less and I liked it better. It had a better pool, free breakfast and the rooms were updated and just as good as the Camby. The service at Best Western was better! Nice staff. The Best Western has no restaurant or bar inside but many restaurants are nearby. This place is a very good value!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and that you received the best in customer service. Our property was fully renovated in March of 2018. We have a terrific staff that helps to keep the property in tip top shape and we are glad it shows! We look forward to your next visit!

The staff at check in and check out were great. Extremely pleasant and helpful I like the lobby area since I had to have a meeting and it was comfortable and quite Spacious rooms but a little small on the vanity area. Excellent breakfast but you will need to get down for breakfast before they run out of danish's

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback as this helps us to always provide the highest level of customer service. We are pleased to hear that you enjoyed your stay with us and we look forward to the opportunity to serve your needs again in the future.

The hotel was clean and well appointed. The breakfast was good and well stocked. The pool and hot tub were clean but late in the day there were no towels. Overall it was a great stay and would highly recommend it to anyone looking for a hotel in this area.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Elizabeth. We appreciate your feedback and apologize that the towels were overlooked. We are pleased to hear that you enjoyed your stay with us overall and look forward to the opportunity to serve your needs again in the future.

While I was at dinner I was robbed. I came back into my Room and my bags were missing and when I reported this to the desk they said they couldn't review the cameras until the morning and I figured it must have been an inside job anyways so I let it go instead of wasting my time to get upset about something I would probably not get anything back

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Timothy, thank you for expressing your concerns. I assure you that we did follow the required procedure in this instance. As the GM, I did review the video for the evening in question as well as read the door entry locks for your room as we use a secure system to prevent this from happening. We found no evidence that any other person had entered your room. Could you have misplaced or forgotten the items you mention?

Outstanding stay. Central location. Easy in and out. Staff was top notch. Clean, secure, short travel to restaurants. Breakfast was usual Best Western . Servers kept up with the crowd. And in room menu offered off site delivery of lunch, dinner items. Highly recommend!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Curt. We are pleased to hear that you enjoyed your stay with us. We look forward to your next visit!

Solid breakfast. Super clean. Friendly staff. Location is quiet and secure, but a little tough to get in and out of. One way street and all.. Beds are firm and the rooms are average in set up. Overall, a great place to stay for the money.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are happy to hear that you enjoyed your stay and your breakfast with us. We look forward to the opportunity to serve your needs again in the future.

Easy access off the I-17 freeway. Restaurants nearby. Clean rooms. Full hot breakfast included. Helpful staff. Large mall and movie theater right across the freeway. Bathroom was small, but adequate. Would stay again if we are in the area.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and found our hotel to be in a convenient location.We look forward to the opportunity to serve your needs again in the future.

We had medical appointments in Phoenix area and needed a decent room at an affordable price. We carefully read the reviews of the affordable properties and ended up at this Best Western. We were not disappointed. The room was clean, comfortable, and quiet. Breakfast was really good too. It's obvious that management is trying really hard to run a quality facility and it's working!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Ken. We appreciate the feedback of our guests. We are pleased to hear that you enjoyed your visit with us. We look forward to the opportunity to serve your needs again in the future.

From a long drive (13hrs) to AZ and we walk in and there is a friendly face wanting to help us in anyway. He first offers us water, has our names on a board and recognizes us for our rewards Diamond membership. Tells us whatever we need he will try to help us. We get into our room its very clean, updated, and yes, its cool, we arrived in AZ that day and it was 114 degrees in the evening!!!! Wonderful breakfast and staff.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Sean. We are pleased to hear that you enjoyed your visit with us. We look forward to the opportunity to serve your needs again in the future! Safe Travels!

Were not clear on the rate i would be paying each night. Had to pay two deposots because i extended my stay 3 nights so 200 dollars didnt go back into my account until 3 days after check out. The staff could really care less about you and i always seemed to feel like i was a huge invonvienience

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Hi Nathan. As you know, we did our best to assist you in the deposit release from your bank. It was explained that because you booked through a third party, we were not able to extend your reservation as you paid a third party company. Had you booked directly through Best Western we would have been able to easily extend that for you. We hope this does not discourage you from booking with us again.

Excellent Service. Room was clean. Allowed to check in 2 hours early with no hassle. Everyone was friendly and welcoming. Breakfast was ready early and was warm with a good selection. Will stay there again for future trips to GCU!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and we look forward to the opportunity to serve your needs again in the future!

excellent one-night stay with great breakfast, very helpful staff, extremely reasonable rates, location was exactly what we needed for the purpose of our visit, easy in and out close to major a freeway

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future!

When I called to make a reservation and then again at check in I was never told about any $100 deposit.in fact my card was swiped without telling me about the deposit.you need to let guest know about policy because at 2 other Best Western I was never charged a deposit

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
We are sorry to hear that you were not aware of the deposit. Our deposit requirement is listed on our websites, posted in several places at the front desk and on the registration card when you are checking in. We do try to make this very clear. As each Best Western is individually owned and operated , the policies and procedures for each location may vary. I hope this helps for future stays and if we can assist any further, please let us know. We appreciate your feedback.

Very clean hotel with a friendly, helpful staff. The beds are among the most comfortable I have stayed (I have traveled across the country numerous times for business). I would consider this the best hotel in this area I have stayed in past few years, but it does have downfalls. The hotel is diffficult to get to from the north and difficult to get out of to the south (have to loop around I-17) and you need to bring a plug-in charger for your phone/tablet, as they do not have USB ports in the rooms (every hotel I have stayed in for the past 10 years does).

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review., we appreciate your feedback. We are sorry that you missed the USB charging ports. We have them located on the alarm clock next to the bed. We hope this helps for your next visit with us. We are pleased that you enjoyed your visit and we look forward to the next one!

To keep this brief, won't be back. We dealt w/ incompetence form the start, cleaning people who couldn't clean and front desk people who lied on us and who wouldn't take ownership of issues we addressed. To their credit, they ultimately did refund some of our money, but the damage had been done.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
We apologize for any miscommunication however, our pet agreement, which was signed by you, does state that pets cannot be left unattended in the room and that housekeeping cannot enter the room with the pet in it. These policies are put in place to protect both the pets and the staff. We appreciate your feedback.

This was am awesome stay and Josh helped us out a lot. He is very professional and he helped us out with all we needed. Thank you josh your the best bell man. And the room was clean I loved my stay!:)

We got the King Executive room and it was beautiful. They had refreshments in the Lobby and the staff was very friendly. Granite upgraded bathroom with marble walk in shower was amazing. Would definitely recommend. Great Hotel at a great price.

rooms are clean - spacious- clear picture flat screen tv works with a wall mount swivel - pool & breakfast area super clean - pool towels stocked full - i had a room with sleeper sofa & still there was plenty of room plus small coffee table - it was a wonderful stay

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future.

I "ALWAYS" stay at a Best Western Hotel, I know what to expect and when you have driven hundreds of miles for meetings or appointments, it is important to know what to expect. I like the breakfast always being out there for me in the morning, I can make my own waffles or have cereal and juices. I like knowing there is coffee always ready late at night when I enter after driving hours in the dark. The staff are pleasant and competent. The room is clean and bright. I get what I want and need at the Best Western Hotel.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future.

Extremely courteous staff. Very clean and comfortable rooms. Good breakfast and nice fitness center. Very close to the interstate. This inn gives you an excellent value for your money. Highly recommend!!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Dave. We appreciate your feedback. We are pleased to hear of your experience at our hotel. We look forward to your next visit!

There is a higher priced hotel near this Best Western where I used to stay when coming to Phoenix. I decided to try this hotel because it has better rates. In terms of service, appearance, cleanliness, service, complimentary breakfast, this meets the standard of the higher priced hotel. It will be my go to hotel on my regularl trips to Phoenix to visit family.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Nan. We appreciate your feedback. We are pleased to hear that you enjoyed your visit with us and look forward to the opportunity to serve your needs again in the future.

I stay in a lot of hotels and this was one of the best values! Comfortable room. Great air conditioning. Breakfast was very good too! Will stay at this Best Western again when I have another business trip in Phoenix.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Bruce. We are pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future!

This is an excellent hotel. Rating A+. This hotel was very clean, room was large. Good location to restaurants. Enjoyed the pool. I have recommended this hotel to family members. Located close to the freeways.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Bonnie. We appreciate your feedback and we are pleased to hear that you enjoyed your visit with us. We look forward to the opportunity to serve you and your families needs again in the future.

Everyone was very courteous and helpful. The room was clean and looked fairly new. AC unit was quiet and parking was easy access to outside door. Check in and out was super fast. Good selection of tv channels. Price for the room was very reasonable!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests. We are pleased to hear that you enjoyed your visit with us and look forward to your next visit!

Clean, affordable and you save money with a great free breakfast! Modern rooms with a nice flat screen tv that swivels out toward the bed. Lots of restaurants near by for a late dinner, also have room service available.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests. We are pleased to hear that you enjoyed your visit with us. We look forward to the opportunity to serve your needs again in the future.

The overall experience was great; however, the hours of operation for the breakfast (6-9am) is way too early for a family with small children. I highly encourage this staff to increase their hours of operation for breakfast to accommodate this guest community.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests as this helps us to always provide the best possible experience. We look forward to your next visit!

Very clean hotel, nice but small lobby with all the amenities we needed. Good pool/hot tub hours to 10pm. Secure with every door requiring key card. Very functional fast elevators. Good breakfast hours 6-9 with great selection of carbs, protein, fruit and drinks. Dining area was a bit small and crowded. King size bed and pillows were comfortable, bathroom had great lighting and very clean. In room fridge although set to a very warm temperature when we arrived cooled down and kept our items cold. Microwave worked. TV was quality and had HDMI ports we could plug our device into. I would surely return. Sam

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future!

When a water leak problem was reported, I was immediately moved to a different room, with many apologies for the inconvenience. Location was good. Weird road access around there, but very quiet. Breakfast was sufficient. Staff super nice.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests as this helps us to always provide the best possible service. We sincerely apologize that you had to experience the unexpected water leak but greatly appreciate your understanding. We are pleased to hear that you enjoyed your overall experience. We look forward to the opportunity to serve your needs again in the future.

I had a good stay. The property was clean, well kept, staff was friendly, they have a nice BBQ, nice full breakfast, and the price per night was not bad. I live a city away and came up for a graduation. I would stay here again.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests. We are pleased to hear that you enjoyed your stay with us and look forward to the opportunity to serve your needs again in the future.

This is a great property with great employees and a very fair price. We always stay here the night before leaving for an early flight the next morning out of Phoenix. The employees are always friendly, courteous, and informative.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Daniel. We are pleased to hear that you enjoyed your stay with us. We have a wonderful staff that works hard to provide the best. We did just open as a Best Western in March of 2018 and work hard to maintain that fresh, new look. We look forward to the opportunity to serve your needs again in the future.

Couldn't have asked for a better experience staying here. Will definitely be booking here again on my next trip! The room was very nice for the size it is and everything was really clean. Very nice staff as well!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review . We are pleased to hear that you enjoyed your stay with us. We have a wonderful staff that works hard to provide the best. We did just open as a Best Western in March of 2018 and work hard to maintain that fresh, new look. We look forward to the opportunity to serve your needs again in the future.

This was a really nice hotel. We really enjoyed it, so close to eateries. We actally walked to Outback Steakhouse, one block. It was clean and the room was huge! Free breakfast couldn't have been better. All in all a very nice stay, will use it again.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Nancy. We are pleased to hear that you enjoyed your stay with us. We look forward to the next opportunity to serve your needs!

I have stayed in many Best Western's over the last few years. Most are "Plus" this one is not but deserves to be. Nice clean rooms and comfortable beds. A bunch of HBO stations to watch. Nice Lobby with a lounge area. A nice hotel at a good price. I would stay there again without reservation.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Steven. We appreciate your feedback. We find it refreshing to hear that your stay was enjoyable. Although we are a limited service hotel, we have a terrific staff that strives to provide the best experience possible. We look forward to the opportunity to serve your needs again in the future.

The hotel was recently renovated and all of the finishes were new and clean. The rooms are laid out differently than a typical hotel room which made for a refreshing change from the boring routine of checking into a different version of the exact same hotel room that every hotel presents. The room was clean, well stocked, and comfortable. My room was on the first floor overlooking a drive in the parking lot and while I was awake, I heard every car that passed by my window. It was not enough to keep me up (I am a sound sleeper) but it was a bit annoying while I was awake. If you are a light sleeper, request an inside room or a higher floor. My room had a stink...I can't identify it definitively, but it was something like mothballs...it stunk. I survived, so it couldn't have been too for me but it was terrible to experience.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Mark. We are pleased to hear that you enjoyed your stay but sorry to hear that you experienced a terrible smell. This is certainly not what we hope for our guests to experience. We have a terrific staff that works hard to provide the best experience possible. We look forward to the opportunity to serve your needs again in the future and provide you with the absolute best!

We planning this mini vacation trip, booked the 2 rooms at Best Western hotel, in the 2 weekend of April 2019, the weekend was very busy for the hotel was full, when we got in the room 3rd floor, I see something holding from the sealing, I was thinking probably was a electric cable, but then I see some crumbs in the microwave table, I leave a cup on night in the table, pointing in the direction of the thing in the sealing, so we don't did any complaints that night, We don't want everyone get fricked out, but in the morning the cup has 3 termites and the thing in the sealing was more longer, one termites was walking in the table close to the coffee maker, so when we let the guest desk worker, He apologize and said the manager is going to take care, the next day when we talked with the manager she said( I'm sorry we live in Arizona, Termites like it) ?? They really don't care, this bugs are very small, can go in your ears, your bags your stuff and carry on with your Clothes stray Home, THIS warning is for all, not only at this hotel but for all, you need to check your rooms when you get in, You never know what is hiding THERE. I thinking twice before leave this review,

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We do apologize that you felt inconvenienced that evening. However termites are not known to travel. Although this building had them at one time, we did just have an inspection 3 days prior to your stay and the inspector found no evidence of an infestation. In addition, the front desk clerk offered to change you to another room had you not felt comfortable in the one assigned you. We did have another room available to you that night. The following link on wikipedia may be helpful for you to better understand: https://en.wikipedia.org/wiki/Termite Again, thank you for your review.

Very nice facility. Modern and clean. Room was updated and the bed was super comfy. Great breakfast selection. Nice parking area and very easy access to the highway. The entire staff was pleasant, friendly and always smiling. Great place to stay.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Kim. We are happy to hear that you have enjoyed your stay with us. We truly look forward to the opportunity to meet your needs again in the future!

The people at the desk were very helpful. The location makes it an easy walk to the Black Rock Conference Center. The room was big and the shower was great. One of the best parts is the free breakfast. They were open at 6 AM and the food was very good. It make the morning go so much better when i don't need to make a separate an extra stop or try and find a restaurant. I would stay her anytime.. They make your stay time in Phoenix

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Jay. We do have an exceptional staff and we appreciate the feedback as this helps us to always provide the best experience possible for our guests. We look forward to the opportunity to serve your future needs!

This hotel experience is a reminder of what is important in making a good lodging experience. When we arrived we were warmly greeted by Sam on the front desk. That may have been the best part of the experience, although I will point out the other positive aspects of our visit. The entire facility is clean and in good condition showing very little sign of wear. All of the staff were friendly and seemed to be interested in taking care of their guests. Even though it seemed they were nearly 100% occupancy, our room was quiet and we were not disturbed by noisy guests. Overall it was a restful night. So where's the but? The fact is that a lack of design and planning expertise is the real problem. I will start with the bathroom's unimaginative layout, there's space in the room footprint for a real bathroom, but this isn't it. Then there's the fact that the shower is a tub with three smooth walls with no place to put any of the stuff you use in the shower. The vanity area is very narrow and has a similar lack of space. The standard hotel through the wall heating and cooling unit is so close to the bed that whoever sleeps on that side of the bed is going to be blasted by either hot or cold air every time the unit comes on. There is plenty of wall space to allow for a much more suitable unit location. Our visit was not a business trip, however many of our overnights are for business and the works pace in this room is nearly impossible. The desk work space is about half way between counter top height and desk height. It's too low for standing and too high for sitting. If you were planning to work at the desk you would need to bring your own chair. Overall the room design is not user friendly. Many hotels, this one included, have created an expectation that breakfast is included and is reasonably good, at least adequate to start your day. This breakfast experience doesn't even come close. First of all the breakfast space is so small anything over a 4-5% occupancy is going to overload it. So with an occupancy of nearly 100% it is a complete wipe out. Most guests gathered a few things and headed back to their room. Due to limited space food supplies were very limited. In summary the breakfast area is a complete failure. I can't think of any reason to recommend this hotel to anyone.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review, We are happy to hear that you enjoyed your stay with us. We appreciate the feedback of our guests as this helps us to always provide the best possible experience. We hope that you may decide to come back and try a different room type that may better serve your needs.

This hotel is so clean. The staff are so friendly. The pricing is unbeatable & the decor is super fancy. I have stayed here twice & would've stayed more times but you all were booked out completely. This is my favorite hotel, for my stay-cations.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We do have a great staff the works hard to provide only the best for our guests. We are happy to hear that you have chosen to become part of our travel family and look forward to your next visit!

This is a modern, well kept hotel with an elevator for those who can't do the stairs. Staff is very friendly and the free breakfast has lots of choices. Great pool area and a fitness center that even had an exercise ball.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Marylou! We appreciate your feedback and are very happy to hear that you enjoyed your stay with us. We look forward to the opportunity to serve your needs again in the future!

I have been coming to Phoenix for work every week for over 2 months now. After my first trip I found this hotel since then I have gone no were else. It is a very nice hotel with nice amenities and staff. I would stay here on a personal trip in a second.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are happy to hear that we are able to meet your needs! We truly enjoy when faces become familiar and our guests become a part of our extended family. We look forward to the opportunity to serve all of your future needs!

Stayed one night, March 17th, and everything was outstanding. Check-in was quick and easy, room was superior and extremely clean. Breakfast was super and the lady attendant was quite helpful. Much appreciated!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Frances! We appreciate the kind words. We are pleased to hear that you had such a terrific experience at our hotel. We look forward to the opportunity to serve your future needs!

This hotel was top-notch in every way. All the staff were attentive to our needs. They offered a wonderful breakfast variety. The property, although near a major highway, was very quiet. It was also very clean and decorated in a mid-century modern decor that was current and pleasing. It was really a great experience.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review and your kind words. We appreciate the feedback of our guests. We are pleased to hear that we were able to provide you with such a great experience and look forward to your next visit!

We were traveling with our dog. This hotel is pet friendly and has limited pet friendly rooms that are very nice--our room was roomy, clean, with faux hardwood floors, table and chairs, and kitchenette. The hotel does not have any grassy areas, which would have been nice for our dog. Included hot/full breakfast was good, not great, but good and included scrambled eggs and meat (sausage or bacon on alternating days). Avoid rooms next to exit doors since they slam shut and are very loud and annoying at all hours of the day/night.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Susan. We appreciate your feedback. We are pleased to hear that you enjoyed your room and your stay at our hotel. We are looking into sustainable ideas for that grassy pet family member to romp around in. We look forward to the opportunity to serve your needs again. Please reach out if we can assist you with your future needs.

We stayed at this location due to my husband playing in a softball tournament at the Rose Mofford Sports Complex in the next block. The room we had was laid out oddly ... sort of in a "L" shape. After entering the room the space contained a sofa, coffee table, side table, chest of drawers with TV and refrigerator, and the A/C. There was no desk with chair to set up a laptop for work. The A/C blew towards the sofa and the exit door and did not keep the bedroom area cool at night. The bedroom was in the space 90 degrees from the A/C with an attached small bathroom. Next to the bedroom was a very small closet with accordion type doors and a sink with tiny counters. The tub/toilet area was behind a door next to the sink area. The door to the tub area and the door to the closet were constantly bumping each and you had to make sure each was closed before opening the other. The sink counters were so small it was to hold toiletries for 2 people. The handicap parking in the rear was far from the elevator in the front. I do not remember if there was a door switch to help open the heavy door for someone with mobility issues. The front desk staff were very friendly and helpful.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We value the feedback of our guests. We agree, we have a couple of unique rooms that add a little character to our property. We recommend that you try one of our King rooms on your next visit. You will not have a sofa-bed but you will have a chair with ottoman and a desk. We do have several other room types that may better serve your needs as well. We hope that you will be back to see us again and try out one of those other room types. When you make your reservation, please give us a call and we can be sure that we help to find a room that will meet your needs the best. We look forward to seeing you again!

The staff was accommodating and friendly. Our room was spacious enough and we had a small sofa and coffee table. The wi-fi was a little slow but was consistent. The breakfast was ok. It was quiet except for people by the pool talking late into the evening.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests as this helps us to always provide the best experience possible. We look forward to the opportunity to serve your needs again in the future!

In the midst of everything seemingly going wrong, this hotel was an oasis. Staff was fantastic. Very clean and no stale odors. Super quiet even with Route 17 being so close. My only issue was it being on a one way road that made getting to it a bit more onerous. Would definitely come back!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your kind words Melanie! We are happy to hear that you enjoyed your visit with us. We have a terrific staff that cares about our guests and their experience with us. We look forward to your next visit!

Simply stated, this hotel gets an A+ for service, comfort, convenience, cleanliness, and breakfast. I have never stayed in a chain hotel that provided such an excellent breakfast included in the price. I would definitely stay here again when flying into Phoenix and heading north on holiday.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Sara. We do have a terrific staff and are so happy to hear that you were provided with such wonderful customer service and that you enjoyed the breakfast that we provide. We look forward to the opportunity to serve your needs again in the future!

They threatened people of color to call the police and the room designated to black people have a people stumping all night from above. No sleep. The staff was rude and condescending. The tell people of color about a policy that is not written anywhere. And when you ask for it, they threaten to call the police even though you have paid for your stay. I have stayed in other best western hotels and I have never been treated like the way the BEST WESTERN NORTH PHOENIX have treated me

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
We are sorry to hear that this is how you feel. We do have the policy that the name of the cardholder must appear on the credit card and the name on the ID must match the name of the credit card holder on the card presented. This policy is put into place to protect our guests as well as the hotel and is required of all guests that check into our hotel. We only ask that our staff be treated respectfully when making the request for the proper information at check in. Again this is done to protect our guests from cases of fraud. Once a card was presented with your name and ID we were able to get you to your room. If there is an issue with the noise level of the guests above you, all that you would need to do is contact the front desk so that we could address the situation for you, which we would have gladly assisted you with had we known. We cannot predict this kind of issue. We hope that a better understanding of our policies helps and that you will consider returning to our hotel for your future stays.

Stayed here for three nights while we went to some Spring Training games and it was perfect for us. Great location, quiet, as it sits back from the busy interstate. Very friendly staff and good breakfast too. The room was so spacious! We had two queens and it was much bigger than expected. For three adults, it was more than enough room. Close to shopping and restaurants and easy to get on the interstate. Would definitely stay here again.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. Please keep us in mind for all of your future needs. we look forward to your next visit!

This Best Western exceeded my expectations. Room was clean and modern, lovely clean pool and spa with nice quiet surrounds. The highlight would be one of the best breakfasts at this or any other chain .Well made and high quality items on breakfast bar!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Matt! We are happy to hear that you enjoyed your breakfast and your overall stay. We have a terrific staff that truly cares about our guests. The pool is a nice break from a busy day and we are happy to hear that you had an opportunity to experience it. We look forward to the opportunity to serve your needs again!

Hotel was clean and a good central location to reach all of the ball parks and other attractions we were interested in. We will consider coming back to this hotel next year when we visit spring training in 2020.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. Spring training is an exciting time in the Phoenix area. We are happy to hear that we were able to meet your needs and look forward to the opportunity again next year!

The check in was quick and painless. I did use the online check in. The room was clean and well stocked. Decorations were minimalist but I don't mind that. Bed was comfortable and shower had pressure and hot water. Breakfast had several options - I would have liked less dry eggs and bacon would have been nice. Also more yogurt selections, but overall adequate. I don't give high marks for value when my sister booked a couple months before me and paid SIGNIFICANTLY less for same room. That stinks

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback as this helps us to always provide the best possible service. I'm sorry that you missed out on the bacon as we do alternate between bacon and sausage, we will have to see that you get some bacon on your next stay! Did you get a chance to try some of the granola or fruit toppings for the yogurt? I know that the rates fluctuate a bit during this time of year as it is a busy time in the Phoenix area with spring training, a few other sporting events, NASCAR events and even some car shows. We do hope to get the chance to provide you with exceptional customer service again in the future!

Stayed at this hotel during a vacation to Phoenix. The staff were extremely helpful and courteous. The outdoor pool accommodations were some of the best ever! Furthermore, the complimentary breakfast had a variety of offerings and satisfied our appetites; delicious. Would recommend this hotel to Phoenix visitors - located outside of downtown so you don't feel wedged in the city but close enough for any excursions. The hotel is located close to some great hiking locations at North Mountain and Piestewa Peak!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for the kind words Lindsey. Phoenix does have some great hiking locations and they are right here in town which makes it even better! We are happy to hear that you enjoyed your stay and look forward to your next visit with us!

Someone kept slamming a heavy door about every 10 to 15 minutes from 12 midnight until past 3 a.m. we could not get any sleep. We let someone know he tried helping but noises cobtinued. In the morning we let the front desk know she sais she would tell her manager to get at least a partial refund which never happened. And as a secondary but still cherry on top of the cake, we got up early to get breakfast the food was cold and out of stock in most items.

We stayed here for four nights. We arrived very late at night and the staff was extremely helpful. Our room was facing the back of the building and it was spacious, clean and the parking lot was well lit. Property is set back from the main highway and we found it very quiet. Complimentary breakfast. At least four restaurants within a 5 - 10 minute walk. A 20- 25 minute drive to Scottsdale, Barrett-Jackson show and Musical Instrument Museum. Great value.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of all of our guests and are very happy to hear that you had such a great experience with us! It is definitely a bonus to be near the highway and especially to be set back far enough to avoid that noise. We look forward to the opportunity to serve your needs again in the future!

The size of the room was nice and it was clean. The location is a little north not close to anything. The room had one trash can in the kitchenette area but non in the bathroom. We found out the next day that it was supposed to have one in the bathroom also but somehow someone forgot to put it. There was also a bad odor coming from the bathroom sink. We told the lady at the front desk and she asked us when we wanted someone to check on it, we told her to give us an hour before she sent someone. Not even 10 minutes later and while we were still in the room, a male employee just opened our room door without knocking. No apologies. He had come to fix the bad smell. After pouring bleach, the smell went away only to be back the next day. Breakfast was meh. The sausage was good but the eggs were terrible. They also need training in customer service. My husband went to ask the lady at the front desk a question. She was on the phone. He stood there right in front of her for about 5 minutes. She never acknowledged his presence and avoided eye contact. She continued her phone conversation. Lastly, the room was either cold or hot, no comfortable temperature.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We apologize that you did not receive the level of service that we strive to provide at our hotel. As you can see from other reviews this is not the service that you could typically expect from us.We hope that you will come back to see us and give us the opportunity to provide that service for you. Thank you for letting me know so that we can review the events of that day and prevent these things in the future.

We stayed here for one night. We arrived quite late in the evening and parking was available close to the entrance. There were really nice people greeting us on reception both for check-in and check-out. They were really quick and we didn't experience any waiting time. The receptionist who checked us in said he was about to call us as we were late arriving. We thought this was a nice gesture. Our room was very modern and felt brand new. We booked a king room with sofa bed. It was spacious with designated areas for the bed and sofa bed. We experienced slight road noise however it was not too bad as I slept very well and I am a light sleeper. The hotel is close to the freeway which we found very handy and one of the reasons we booked this hotel. The hotel had great breakfast options especially the most amazing waffle maker with syrup dispenser which was a Best Western model. Our breakfast was included with our room rate.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate your feedback. We are happy to hear that you received such terrific service during your stay. We just opened in March of 2018 so this has been a very exciting year! We get to meet a lot of terrific people and want to be sure that each of them has a terrific visit.We all take such great pride in the maintenance of the hotel hoping to keep it looking just as new today as it did opening day. We look forward to the opportunity to serve your needs again in the future!

This hotel is very welcoming from the staff to the cleanliness and attention to detail. The hotel grounds are very secure with easy access to the 10. They make the checkin process very quick. The rooms are extremely clean and well taken care of. Each room has all the amenities you will need for a business trip or family vacation. There is a grill out back if you want to cook your own steak. The breakfast in the morning is great with a large selection. I will stay here each time I'm in the area.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We appreciate the feedback of our guests as this helps us to always provide the best possible service for our guests! We are pleased to hear that you enjoyed your stay with us. We have a terrific staff that truly takes pride in their jobs. We opened in March 2018 and do our best to maintain the hotel keeping its look always brand new! We look forward to the opportunity to serve your needs again in the future!

I found the establishment very clean, roomy. I found all convience and accessible to comodedies and such...extra blankets or comforts was a call away. Plant of things to do...swimming...or the Gym and close by restaurants to enjoy.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We appreciate the feedback of our guests and are happy to hear that you enjoyed your stay with us. We take pride in providing the cleanest and most welcoming experience for our guests, We look forward to the opportunity to serve your needs again in the future.

Josh welcomed us at front desk from the check-in to our evening returns on 3-night stay. Staff here very nice. $100 deposit required was a shock as never before experienced and seems unnecessary as they had our credit card guarantee for reservation already. No freezer in accessible room refrigerator so had to store freezer pacs inconveniently for inflamed knee treatment in hotel freezer. Otherwise room was fine. Excellent breakfast!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Warren. We appreciate the feedback of our guests as this helps us to always provide the best possible service. I will definately take your recommendation for the freezer in the accessible rooms and present it to our owner. Overall, we are happy to hear that you did enjoy your room and your stay with us! We look forward to the opportunity to serve your needs again in the future!

Nice hotel in Phoenix areaConveniently locatedAwesome front deskGreat breakfastGood valueClose to lots of nice restaurantsHousekeeping needs to be more attentive in cleaning the bathroom and carpet.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We are actually in the process of having our carpets and floors professionally cleaned and are excited that the process is nearly complete! We look forward to the opportunity to serve your needs again in the future!

Very Clean but the bathroom was cramped. Rather strange layout of the room. Looked like a lot of wasted space. No desk and chair so this particular room would not be good for business people. Perhaps other rooms would be more accommodating. The dresser top was filled with TV and coffee maker leaving little room to set anything out. Plus it was located in a rather dark space. There were two TV's in the room. We had two beds, a sofa, coffee table and lamp table. Between the two beds was a night stand. The grounds were very clean, The staff very friendly and helpful. It sits back from the road so it's Very quiet.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review James! We are happy to hear that you enjoyed your stay at our beautiful new property! Yes, that room type is set up a bit different than our standard room. It is actually designed to accommodate up to six people! The room was designed to allow a little more space for the number of people in the room and still be able to pull out our brand new sofa beds. For this reason, our double queen rooms are in the corners and we only have four of them but the placement allows for the space. On your next visit I suggest trying one of our King Sofa rooms, perhaps with a pool view! We look forward to the opportunity to serve your needs again in the future!

We went for a NFL football game. It's further from the stadium then we thought but the price was right. The room was big and the beds were comfy!! It's a little bit tough getting in and out of the parking lot because it's on a one way road. Staff was very nice and it was clean.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are so happy to hear that you enjoyed your stay at our hotel! We did just open in March of this year and our beds are new and wonderful! The road is one way but the freeway access is the best! We look forward to the opportunity to serve your needs again in the future!

I stay one night a week. The staff especially Josh at the front desk are very friendly and accommodating. I had a a family emergency and I needed to stay an extra night, they were nearly sold out, yet Josh went above and beyond to find me a room. Rooms are newly refurnished, they are clean and comfortable.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are happy to hear that Josh was able to assist you in your time of need.We appreciate the feedback of our guests as this helps us to always provide the best possible service. We look forward to your next visit. Have a safe and happy holiday!

The room was very clean and spacious. My daughter was getting married at a venue close by and the set up of the room was perfect for the occasion! The room was very modern and beautiful. Love our experience!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Congratulations on your daughters marriage, such an exciting time! We are very happy to hear that you enjoyed your stay. We look forward to the opportunity to serve your needs again in the future!

misinformation on when credit card would be charged, dirty hallways and elevator floors were stick during our whole stay. Had to ask for breakfast items to be refilled every morning while employees stood there talking

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
We apologize for any miscommunication regarding when your payment was to be made. We work very hard to maintain a clean comfortable hotel and are very sorry to hear that you did not enjoy your time with us. We hope that you will give us another chance to provide you with exceptional service.

Traveled to Phoenix to participate with other family members in a walk for MS. We have stayed all over the area and while this was our first time at this Best Western, it won't be our last. Everything was convient and close by. Hotel was clean and maid service was prompt. Bed was comfortable.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are pleased to hear that you enjoyed your stay with us! We look forward to your next visit!

Great hotel for a quick stay or a few days. Very clean, the staff was very attentive. All were very friendly. Great value, clean and comfortable. Very close to many great restaurants. Safe and modern. Rooms were large and updated.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are happy to hear that your enjoyed your stay with us and look forward to the opportunity to serve your needs again in the future!

My condo sold before my new home was finished. I needed affordable lodging for 12 nights in north Phoenix. While I tend to stay at BW Plus hotels, the value and location of this hotel sold me. Getting to the hotel is a little tricky, as it is located just off the one-way north-bound frontage road for I-17, just north of Dunlap (I confirmed that this is the sole entry point for the hotel). Just stay in the far right lane of the frontage road; the hotel will be on your right (east). The hotel is located within a mile of countless restaurants. Most are along Peoria Avenue, immediately north of Metrocenter Mall (once a showplace; now on a swift decline). There are also numerous restaurants on the frontage road, immediately north of the hotel. The hotel was spotless and updated. The front desk staff were pleasant and capable. Check-in/out were a breeze. An elevator ride took me to my third-floor room. Room 309 is north-facing, with a very nice view of palm trees and quiet corporate businesses. The room was very quiet, and included a mini-fridge, lots of desk space, a king-size bed, and a sitting area with a couch, The TV channel selections were great with approximately 8 HBO channels alone. The TV swivels easily to be viewable anywhere in the room. The room also had the best black-out shades I've every encountered. The spray of the shower head was very good. Of course Best Westerns are known for their free breakfasts, with waffles, mini-omelets, and either bacon or sausages. The dark roast coffee was very good. I took advantage of their small laundry room with two Maytag washers and two Maytag dryers. I spent about $4.75 in quarters (the front-loading machines only accept quarters), and was quite satisfied with the results. Best Western Wi-Fi access has improved greatly in the past year or so. My service never cut out. All in all, I'm glad that I stayed at this hotel. It is a great value for the price. I checked out this morning, and am already rueing going without waffles for breakfast in the morning. A shout-out to Josh on the night shift!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much! We are happy to hear that you enjoyed your stay with us! Maybe you'll come back for a mini stay-cation! We look forward to the opportunity to serve your needs again in the future! Congratulations on your new home!

can't complain was tweaker free and in arizona that is a wonderful sight. breakfast was not bad bacin day is the best if only it was 6a-10a that time would be wonderful also the juice is off 10 mit ns before cut off

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank your for your feedback. We are a nice new and clean hotel. We opened in March of 2018! We look forward to your next visit!

What a fabulous Best Western. This BW will win you over many times as it's great. It's slightly off the main highway but not too far. Parking lot is well lite and secure. The rooms are very clean and spacious. But then how they are organized is the bug winner. And what really was fabulous was the walk in shower. This BW I would consider to be very highly rated.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much Marti! We appreciate the feedback of our guests and are happy to hear that you enjoyed your stay! We look forward to the opportunity to serve your needs again in the future!

My friend booked our room and, when I saw the price, I wasn't expecting much. What a nice surprise the place was! Good reading light at the bed, plastic drinking glasses, super-clean, better than average breakfast buffet. My only quibble is that the entrance off of the frontage road is a little unclear if traffic is heavy.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We appreciate the feedback of all of our guests. We are so pleased to hear that you enjoyed your stay with us. We are a brand new hotel as of March of 2018. I know our entrance can be a little tricky, we added a lighted arrow recently but it still seems to hide! We look forward to the opportunity to serve your needs again in the future!

Big room Has a fridge and microwave Clean Amazing comfy bed It is just off the highway but set back from the road so the rooms don't get the traffic noise even the ones at the front. Across the road is all the food you can imagine as well as a Walmart if you need anything. Breakfast was ok for free. Selection of eggs, bacon and savoury pastries.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Craig! We are happy to hear that you have enjoyed your stay with us and look forward to the opportunity to serve your needs again!

I always stay at a Best Western when I can. They are always clean and the people always go out of their way to help. If I have any problems it is taken care of in a timely manner. I love their breakfast. They have a very good selection of food.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We appreciate the feedback of our guests and look forward to the opportunity to serve your needs again in the future!

We stayed here for just 1 night but I would gladly stay again. The room was very spacious which was important for our family of 4 who had spent all day in the car together. Outside pool was chilly but there was also a hot tub to warm up. Breakfast was extensive & offered hot & cold items. Staff was refilling items constantly & were very responsive to requests. Fitness room was limited, only dumbbells & 3 cardio machines. But for our 1 night we didn't need it anyway. As others have stated, very convenient to Hwy 17 but it can be tricky to figure out how to get there from the southbound lanes the first time.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are pleased to hear that you enjoyed your stay with us! Soon our pool will be heated with the changes in the weather coming. We look forward to the opportunity to serve your needs again in the future!

We spent almost 2 weeks in AZ for doctors visits. This was one of our favorite hotels to stay in. It has beautiful rooms and facility. The staff were friendly and helpful. We had a problem with our room door not latching and they took care of it right away. It is in a great location. Close to food and activites. We really enjoyed our stay!

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and hope to see you on your next stay!

One of the best hotels we have stayed in! Top notch staff! Very clean. Up to date rooms and amenities. Breakfast was great with many choices. Hotel was conveniently located close to the freeway - no traffic noise. Lots of restaurants nearby.

ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Susan! We appreciate the feedback of our guests. We are happy to hear that you enjoyed your visit and look forward to the opportunity to meet your needs again in the future!

This BW is very clean & quiet. Staff are very friendly & helpful. It's very modern and nicely decorated. It's near many restaurants, sit down and carry-out. It deserves a "10" rating. I highly recommend this BW. Excellent value for the money!

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are pleased to hear that you enjoyed your stay. We look forward to your next visit!

Nice and clean hotel. Helpful staff.Big parking lot. Easy to get in and out and close to a lot of restaurants. If you want to go to the amusement park the hotel is right across from it. You can not find a better price vs quality offer.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed your stay and look forward to your next visit!

After a long road trip from Florida, my family and I were looking forward to a good night rest. We had stayed and BW's throughout our trip and so far our experiences were outstanding. Our BW North Phoenix Hotel stay and experience certainly met our expectations in terms of the new BW modern decor, friendly service. We made it to our final destination, Los Angeles CA. We are looking forward to our next BW stay - perhaps somewhere local for a weekend stay-cation. It certain was a nice surprise!

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! We are so pleased that we met your expectations and look forward to your next visit! Perhaps on your return visit?

helpful desk clerks, easy check-in and check-out, breakfast was good. Rooms were clean and beds were very comfortable. AC was super cold. Very easy access to the freeway. We'll be recommending to friends.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Michael, we appreciate the feedback of our guests! We look forward to the opportunity to meet your needs again in the future!

A reasonably priced, clean, and comfortable place to stay when in the area. Friendly and helpful staff, clean and comfortable room, good breakfast. Accessible to conference facilities in the area although a bit tricky to access via freeway frontage road.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Patricia! We do our best to maintain the best environment possible for our guests. We truly look forward to your next visit!

Excellent hotel choice in the No. Phoenix area. Both times we have stayed there, the staff, facility and hotel location are great. Hotel is surrounded by numerous restaurants and pubs. Freeway close and close to sporting facilities. Highly recommend this hotel.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you George. We absolutely have a terrific staff! We do our best to provide the best! Can't wait for your next visit!

We are thrilled about our stay. Everything about the experience was amazing...the room, the decor, the breakfast, and the starecent ff. Our accessible room was perfectly laid out. Our room was better than most of my previous rooms at high end resort hotels. I can't wait to visit here again.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
We are so happy that the layout worked for you Shelly! I know how difficult a poorly planned room can be to get around in! We are happy to hear that you enjoyed your stay and really look forward to your next visit!

I travel to Phoenix weekly and generally bounce around at different hotels using the Southwest Airlines recommended locations to accumulate points. I don't spend much time at my hotels and primarily use them only for a place to sleep. This particular BW has been opened for just a few months and was a location where I was getting the most bang for the company buck and is in a perfect location for me to access our nearby commercial properties. Clean, quiet and cool, which was important being that the outside temp was a comfortable 118!

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Mr Jensen, We are pleased to hear that you enjoyed our hotel and that the location worked out so well for you! We look forward to the opportunity to serve your needs again in the future!

I don't know who gives this place such a high rating. Will never ever stay there again. Got in room stunk. Awful odor beds stunk of body oder Sheets mattress pad stinks. Slept or tried too air didn't work smelt like it was burning. Bed sagged on right side awful uncomfortable horrible. Front desk nice. Food. Awful eggs fake cold bacon like air so cheap brand coffee was good bread old stale. The tred mill was nice. Awful room awful bed after they changed sheets I had blood spots on supposed new ones how could a housekeeping not see that? Awful. Awful. Will never ever ever ever stay there again. And will tell everyone we know what we paid and how awful it was. Wrecked are whole family reunion.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
We appreciate all guest feedback. As our property is new, all of our beds and furnishings are brand new as well. We are sorry to hear that you did not enjoy your stay with us. We hope that you will stay with us again and give us the opportunity to make your next stay a great one!

Everything in the hotel is new, it must have gone under renovation not long ago. And it is kept very clean. We had everything we needed in our room. It was a pleasure to stay here. Hotel staff very friendly and welcoming. Very nice, large rooms.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review Linda! We do work hard at maintaining a clean hotel for our guests. We look forward to the opportunity to serve your needs again!

We had booked a night here online but our airline canceled our flight so we could not make our reservation. I called the hotel and customer service but they advised they would not refund my money, give me a voucher or even switch to a different day. They said it was because I booked it online at a certain price, but isn't that what everyone does?! I'm very disappointed in Best Western and would urge everyone to stay away from them because they are not willing to work with you.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
George, I am sorry for the confusion. We did offer to allow a date change if it is in a 24 hour period of the original reservation due to your flight cancellation. It does not sound as if this was communicated to you. The reservation that was booked was booked as an advance purchase. What this means is that it is non-cancel-able and non-changeable to guarantee a specific rate offered, If you should need further assistance, please contact the hotel directly and I would be happy to help you the best that I can.

Stayed here for two nights in June 2018. This place is a little difficult to find as it's off the service road (frontage road I think is the term used here) and set back a bit. Good for road noise but iffy for navigation. Keep your eyes peeled. Checked in with Josh at the front desk who was super nice and ready to assist with anything and everything. Got a single room with king bed and sofa on the third floor. Room is very clean, bed is extremely comfortable. The layout is kind of weird though, you have the bed in the front of the room and the sofa in the back near the bathroom. It's not a downside, just not something I'm used to. Bathroom is okay, AC unit works wonderfully...a must in Phoenix in the summer. Amenities are good, theres an outdoor pool, gym, laundry, and complimentary breakfast from 6-9am with some pretty good offerings. Overall I'm very pleased with my stay here and would definitely stay here again. Keep this place on your radar if you're looking for a good hotel that's not right in the heart of city for a good price.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much for your review! We agree, our entrance can be just a little tricky. We have brand new Serta beds, even I want one at home! Josh is terrific and very knowledgeable about the area as well. We are so happy to hear that you enjoyed your stay and look forward to your next visit!

Normally I love BW but this one was not good. Staff refused to fill up empty breakfast kiosks and stood around eating when guests had not yet. The air conditioning in the room was loud and made it difficult to sleep and the hot tub didn't always work right. Will not stay here again.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
We are sorry to hear that you were unhappy with your stay. We strive to provide the best possible service and were unaware that you had a problem. We do have new air conditioning units as we are a new property and will certainly look into the unit that was in your room. We hope that you will reconsider and give us the opportunity to meet your needs again in the future. We appreciate your feedback as it helps us to continually improve.

We came to Phoenix for a graduation and stayed here for 2 nights. We had a small hiccup at checkin, (not the hotel's fault) and the GM was very accomodating. The rest of the staff we encountered throughout our stay were very friendly and personable, all seemed genuinely happy to be there. Room was larger than expected and very clean. We never heardany noise from other guests. Comfy beds, strong wifi, breakfast and a nice clean pool and hot tub. Will definitely stay again the next time we are in Phoenix.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much for your review. We really appreciate the feedback and were happy to be able to assist you with your needs. We look forward to your return visit!

North Phoenix Best Western is clean, pool is great. Ok breakfast was served. The location of this hotel is nice, not more then 15 minutes driving to get to where ever you need to go. Professional helpful staff

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review! Our wonderful team works hard to maintain cleanliness for our guests and We are glad to know that it shows! We hope to see you again in your future travels.

I enjoyed my stay. The staff was friendly and the room was very nice. I didn't stay in the hotel much. But what lottli time I was there was great. Will definitely choose this hotel again if I need to stay in Phoenix again.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much for your review Craig! We really look forward to the opportunity to serve your needs again in the future! We strive to be the best and it is nice to know that it shows!

I used the hot tub, the computer area, and the breakfast room. I give this hotel a rating of 4 and half stars out of 5. The staff was very courteous and helpful. The pool and hot tub area is very clean.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We always appreciate the feedback of our guests. We hope to see you again in your future travels!

Nice, newer property, very reasonable rate for the quality. Even though not a 'suite' the room had a couch and coffee table, desk, fridge, coffee maker, and microwave, so the room did not feel small or cramped. Room was very clean, everything works, staff very friendly and helpful. Full breakfast. Whole property was very, very quiet, and set well back from I-17. I'll stay again if in the area.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Hi William! Thank you for your review. It is good to hear that you enjoyed our rooms! Our staff does its best to offer the highest level of service and we look forward to the opportunity to serve your needs again in the future!

I stayed there on a business trip on this property and it was a very comfortable stay. Customer service was excellent and breakfast was awesome. they went out of their way and helped my with my business needs. I highly recommend this place Dax

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you Dax! It pleases us to hear that you received such a high level of customer service! We hope to see you again on your future visits!

We needed a handicap accessible room, and I reserved 4 hotels in this area. My granddaughter who resides in Phoenix, checked out each hotel and reported on the rooms reserved in the hotels. She was allowed to enter the rooms, and reported on the accessibility to the shower. This BW hotel had the roll-in shower which I needed. We cancelled the other hotels and chose to stay here. Aside from the location, which was off on a frontage road, after the first time of finding it, it was fine. Our granddaughter warned us of the location, and so we were ready for finding it. It was quiet even though it was fairly close to a major highway. We enjoyed our stay.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your view! It is terrific to hear that we were able to meet your needs. We truly look forward to seeing you again!

Me and my bf stayed for a get away weekend and had a marvelous stay expirence. The front desk man was so polite welcoming and funny. the hotel itself was very clean. The gym had a nice selection of weights and cardio machines. The pool was well kept. The breakfast was very satisfying as well it had a nice variety from waffles n cereal to sausage and bacon and eggs. I am satisfied with my stay and the price I paid I would recommend to anyone!

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much for your review. We are pleased that we were able to meet your needs and look forward to the next opportunity!

Honestly loved this stay! Great staff and great price. The greatest thing was the location too, right next to all restaurants and stores. Loved the breakfast, gym and pool, really clean and just enjoyed it. Will definitely return to this location.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We are fortunate to be in such a fantastic location! We take pride in our hotel, its cleanliness and the service of our staff! We look forward to your next stay!

Very clean. Helpful staff. Hallway noise came through the walls. Easy to hear through the walls. Rooms are well set up. Plenty of space in rooms. Wonderful pool area. Nice options for breakfast. Will stay at another best western

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for taking the time to post a review! We are so happy to hear that you enjoyed your stay and hope that you will choose our location again for your next visit!

This Best Western, being only open a month was the best we have stayed in. We have a small dog, really liked the all tile flooring (tile & simulated wood). should be much easier to keep clean and less chance of fleas hiding in carpet. Layout is nice and it sits back from the busy Interstate. Lots of places to eat within a couple of blocks.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Hello! Thank you for your review! We are pleased that you enjoyed your stay! This is a great location, very central with a lot of restaurant and entertainment options nearby. We look forward to your next visit!

Very clean and quite also in a great location. Friendly staff, nice pool. Comfortable bed. Great experience. Room size is perfect. Strong Wi-Fi connection. I would definitely recommend this place to a friend and I will definitely be back.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you so much for your kind words. We strive to make each guests experience the best it can be! We look forward to your return!

We had a very nice quiet room in the hotel. The property is a new one and is clean and comfortable. The front desk staff was very helpful in providing most effective ways to get to and from various ball parks in Glendale and Surprise and best routes considering traffic patterns.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
Hi. We are pleased to hear that you enjoyed your stay and it's good to hear that we were able to assist you with directions around our fantastic city! We look forward to the opportunity to serve your needs again in the future.

First check in was 30 min (no line ,just slow employees that don't seems to know a lot) Room is nice and remodeled,but they won't refill your condiments you have to ask them every time also and the most important is the NOISE!! If you in the first floor forget about to sleep before 11pm- the people in the pool won't let you sleep, the pool should be close by 10pm but Managment don't care,even if you ask them to go to the pool and talk with people not to scream they won't do it. As a diamond member It felt useless to be a diamond in this hotel!

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
We do apologize that your check in was not a quick as we would have liked. As a brand new hotel, We have been learning a new process. I hope that you will come back and visit in the future and see how much this has already improved! We appreciate the feedback that you have left for us and take all of these things into consideration. These are definitely the opportunities that will help make us great!

There was nothing over the top exciting about this stay. I was in town for work, and that was completely fine for me. The staff was polite and helpful. The pool area is basic, but still nice. Would stay again if work brings me back to Phoenix.

Christina C, General Manager at Best Western North Phoenix Hotel, responded to this review
We look forward to your next visit and appreciate your feedback. I'm happy to hear the staff was polite and helpful. We truly enjoy the opportunity to make your stay the best that it can be!

Nice place. Everything was clean and comfortable.The breakfast was good enough. Laundry facilities and gym Room had kitchenette REALLY nice. Only problem is NO VISITORS AND YOU'RE ON CAMERA EVERY WHERE. Kinda creepy lol.So if you are looking for a quiet place to chill out ALONE. And not be able to visit the family you came to visit. Plus if you don't have transportation you're stuck.Nothing but your heels or a taxicab out. Otherwise very nice for price.

Went while hotel was undergoing renovations, which seemed well needed. But hotel was clean, staff was pleasant and communicated well with us about hours of renovations. Actually got a killer deal for the 3 nights we stayed there. Right across from Castles and Coasters. Tucked away with other hotels. Would stay again. Room was clean and air worked just fine.