SureStay Studio by Best Western Pensacola

In their defense I accidentally booked the wrong Best Western. My husband and I always stay at the Blue Angel Best Western and when we tried to check in we found out I made a mistake. This is definitely an extended stay type place. If you're familiar with Military lodging- it's like that. It's fine. We didn't sleep good at all. It was SO LOUD. At 4:00 am we woke up to what sounded like someone talking in our room. But they were outside downstairs. The bed was really squeaky/ bouncy. Linens were clean. I'm not sure that the shower was cleaned because the drain was plugged and some water was in the tub. The young man that assisted us at the front desk was AMAZING. (Didn't get his name but he had long hair.) so funny and genuine! During night one (we got in late) I did send a message and attempted to email through the link provided asking if we could cancel the second night since we were going to another best western. The email wouldn't send. No response to the text so we just stayed (my mistake- not their fault.) Overall- if you want a not too expensive extended stay type of place it's fine. We are pretty light sleepers which is why we always stay in a place we know. Also- did not try the breakfast. Visiting family so no feedback there but looked to be grab and go typical stuff.

they are great here. always so helpful and the rooms are clean and very nice!!!

If you're looking for something close to base this location is but to somewhere else!!! The location was ok within 30 min to any beach.. parking lot only on one side of the buildings so if you are on the back side you will walk through to the back of the property…upstairs studio great setup not handicap accessible at all…hot tub is not there it's been filled in w concrete… I collected trash out of the pool and around it while my kids swam… plastic bottles/ blunt containers/ bottom of the pool was full of rocks children was throwing into the pool when we arrived… I thought there was a train nearby at night but no it was the very busy motel next door.. breakfast is not as advertised if your looking for a full breakfast it's not here…not a location I would recommend staying alone or with only children.. when I pulled out our sofa bed it had previous guest sheets on it w dried pee/ and food crumbs all over we arrived very late so I just kindly asked for a new set of bedding and cleaned up the mess myself so we could all get to sleep… we was gone all day the 2nd and when we came back our keys didn't work so I had to get a new set which I thought was odd and on the night before we left as I was packing my car I noticed laying in front of the vehicle next to mine a lighter/ needle/ and a bottle of what one could only assume was drugs inside I reported it to the worker he came out looked at it I suggested he not touch it rather get something to clean it up w… he seemed very confused and went back in and came back out within the hr w a broom / dust pan to get it… the price was high to me but I just needed somewhere for a short stay I stay w best western often but will not stay at this location again… the workers very nice I'd like add!

My husband was staying at the property since December working in the area. I would visit normally on weekends, I would extend his room or pay at the desk depending on what was convenient. While they are not the cleanest it was fine since he was there for work. Over the weekend I wasn't going to be there until Sunday so I paid through Expedia how I have several times, and extended his stay, contacted the front desk to let them know I would be there by 12:30 to sign him in but the room was PAID for the week. By the time I arrived they removed his belongings stole medication and a pot, perfume and money. The front desk manager screamed at me and refused to give me our deposit back until I called the police and my husband. Between the shady activity and aggressive manager dont stay here! They are nasty and have zero customer service! Not safe for women alone!

Absolutely awful experience. I had stayed here before and the experience wasnt all that great the first time but my fiancé liked it so we booked here again. The property used to serve a full breakfast but they must have gotten rid of it as some sort of cost saving measure. Mind you it is now more expensive to stay with LESS amenities, but i digress. I asked the manager what happened to breakfast but instead of having a calm conversation he got quickly upset and deactivated my key unbeknownst to me. I went back to my room noticed the key now not working and went back downstairs to speak to the manager. This time he raised his voice because I said i was unsatisfied with the stay. He was so loud, people could overhear him yelling and later even his staff asked me if I was ok due to his childish and awful behavior. He also told me he would put me on the do not reserve list all because I asked him what happened to breakfast. I suspect because I was alone at the time he was even more belligerent than he would have if my fiancé was with me. I did not feel comfortable with him there alone and he refused to reactivate my key so I could get my belongings.

Would recommend to anyone! The housekeepers keep it soooo clean! From the rooms to the lobby and even the grounds stay clean! The maintenance is top notch, anything needs replacing or fixed and he's on it within minutes! The owner is so friendly to anyone he sees it's so nice to see his smiling face! I've got autism and everyone is just so nice and non judgmental! 10/10 recommend

I've enjoyed my stay so much! Highly recommend to anyone. It's so clean and everyone is extra friendly, I especially love the owner/ manager he is so friendly and goes above and beyond to help any guest. The night auditor is super friendly and so is the front desk girl. The housekeepers keep it so clean and sparkly!

We booked a room listed as “family-friendly” for 3 people and were welcomed with exactly 2 of everything—2 forks (no spoons!), 2 tiny bowls, 2 chairs, 2 cups, 2 hopes, 2 dreams. Honestly, it felt like we were intruding on a romantic getaway meant for a minimalist couple with small appetites. The couch was a sad, battered relic of better times—and that was all before we discovered The Stain. Yes, that kind of stain. Let's just say we bonded as a family over our shared horror. There was no hand soap. Anywhere. We were just raw-dogging germs all weekend. The listing also said paper towels would be provided. Adorable. Not only were there no paper towels, but when we asked, they casually informed us they “don't provide those anymore.” A corner of the bed had been chewed—and we are praying to every deity that it was by a pet. Judging by the 2 pieces of mysterious kibble in the freezer, we wouldn't be surprised if it still lives there. The kitchen provided us with dirty pans, and utensils that had clearly been used. Even the floor was specifically, a gritty, sandy, unclean one. The bathroom door wouldn't even latch. And the complimentary breakfast? Was… not. Now, for the grand finale: on the last night, our toilet decided to re-enact Old Faithful. It gurgled, clogged, and completely surrendered. When we notified the front desk, we were handed a plunger that was so dysfunctional it probably belongs in a modern art exhibit. The toilet won. We accepted defeat. And just to seal this unforgettable experience, the comforter had blood on it. That's not a typo.

Great Place. Nice large clean rooms. Studio apartment style rooms. Staff is very friendly and helpful. Near lots of good restaurants.

SCAM ALERT – Do Not Stay Here! The long reviews are worth a read. Or just save yourself the trouble and look elsewhere. This was hands-down the worst hotel experience I've ever had—and I travel frequently. Please take this warning seriously: avoid this place or you'll regret it. From the moment we arrived, we knew something was off. The room had not been cleaned properly—there were old items left in the fridge, the smell of marijuana was overwhelming, and there was visible mold and dust. We asked for another room and were given one, but the problems didn't end there. Substandard “Continental” Breakfast: All that was available was milk, two bland cereal options, toast, a few muffins, yogurt, and an apple. There were some juices and a coffee dispenser. That's it. Nowhere near what we have had at every Best Western facility we've stayed at. Deposit scam: They take a cash deposit and then refuse to give a proper receipt. They even wrote the wrong room number on the deposit card, which we suspect was a way for them to later claim we never paid. When we asked for documentation, they didn't provide us proof of our deposit at check-in and made every excuse not to give us our deposit at checkout. Bites and bugs: My whole family had bites on us by the end of our stay here. We take video and photo walkthroughs when we stay at hotels, and it was a good thing we did. You can see the types of experiences many have had from reviews. The lowest ratings are honest ratings. One can only speculate how legitimate those high rated reviews are. After having experienced this place myself, I am not convinced. Rude and discriminatory manager: The general manager, Ankit Patel, was not only dismissive but outright discriminatory. When we asked him to explain why our deposit was being withheld and to show us the hotel policy, he said, “It's hard to teach you people.” And never provided a policy. We tried simply speaking to him as opposed to the customer before us who he made mad enough that he was invited outside. Mr. Patel's behavior is unprofessional, unacceptable, and offensive. This seems to be a regular occurrence as I heard many people having grievances with the front desk every day when I walked into the lobby. If this property is part of the Best Western brand, then Best Western should seriously reconsider allowing it to operate under their name. This place is like the “catfish” of hotels—looks good online but is a nightmare in person. I don't believe these random reviews that are contrary to what many of the reviews that have been left by many of the other unfortunate and unsuspecting patrons. We are thankful if we can save at least one other family from having the same experience and hopefully Best Western from having their name tarnished any further. There may reply to this review with an insincere “sorry.” Mr. Patel showed his true character, or lack thereof, when he acted unprofessionally and unbecoming of a representative of an establishment that states it is “by Best Western.” You'll see in the reviews the trend of blaming customers of being “aggressive” or whatever other reason to try and excuse the ill treatment of people who are just trying to find a decent place to stay to enjoy with their families but have the unfortunate experience of being tricked into giving this place business. Hopefully this place comes under new management or I can easily see this place shutting down. Simply providing a good honest service would keep customers coming back, but shady business practices ensure customers don't make the same mistake and hopefully prevent others from doing so as well. Do yourself and your family a favor—stay away

FIRST OFF THE ROOM DOESN'T LOOK ANYTHING LIKE THE PICTURE When I arrived the room smelled wet and mildew like, I turn on the lights to see dirty pet paw prints on the wall, Rip in the couch and stains on the couch. I immediately go back to the front desk and make them aware of all of this... The lady proceeds to tell me they are booked for the night and don't have any alternate rooms to compensate for the mishap. We go to walmart and do some of our own cleaning... Next Day I run into the manager and make him aware of the unsatisfactory conditions of my room and that I'd like to request to be moved... SAME LAME EXCUSE... Day of check out their housekeeping staff just barges in my room at 10am & 11am (noon check out) No Knock, No Warning! TWICE!! Telling us "ohh they have yall checked out already"....(Here is the kicker!!) At 11:55am the Manager comes to the room while I'm in the shower and is addressing my spouse about a noon checkout...Even after being told our room was already checked out during both WALK INs without Knocks or WARNINGs he still insists on charging us for a late check out ($100) Do you know I checked out at 12:10pm and he waited until 1:00pm (after I was long GONE) to charge my card again after I left and checked out... WORST BUSINESS EVER will be LEAVING THIS REVIEW on EVER SITE!!! TRASH FOREIGN FOLK running an TRASH BUSINESS!! No customer SERVICE or ETHICS

Came home from dinner to a roach crawling in my bed, charged me twice for a 1 night stay (once on the gift card I used to book and once on my credit card on file), and they charged me $100 fee for damaged furniture that was broken before I even entered the room. Roughly $300 in charges for 1 night stay, $200 of which is essentially consumer fraud. I will be disputing the charges with my bank. Look elsewhere if you're passing through Pensacola. Worst service I've ever encountered with a hotel.

I have stayed at this hotel on two different occasions. I was beyond pleased both times. My room was a spacious studio type, very clean with updated decor. The entire staff is great! The owner is always smiling and very polite and helpful. The housekeeping and front desk staff are all friendly and helpful as well. I used their laundry facility during my stay and lost my detergent Sedrick who works in the office/front desk actually bought me Tide and paid for it so I could finish washing clothes. Very sweet young man.I really just can't say enough about this establishment. I will stay there each and every time I visit Pensacola. Christian Robyn

After ensuring that I booked a non-smoking room and confirming once again at the front desk upon arrival for check in. The room had a strong odor of marijuana that my family and I could not tolerate therefore we immediately went to check out and request a refund.

Owner is a horrible person... we came back from day excursion only to find several steps to our studio missing...was told the steps were rotten and needed replaced. It took 3+ hours to get back into room while having swimsuits on the whole time (couldn't go anywhere), had to cancel evening plans, elderly mother needed her meds - but none of this concerned owner because it would have been a bother. When I confronted owner (had to wait till next day before he showed)...he offered 5000 rewards points but no true compensation. Said that was all he (the owner) was allowed to do. When asked the value of the points he would not give me an answer... asked again, still no answer...I get upset and he throws us out of the hotel. Why did he rent us a room with rotten steps...why didn't they notify us that they would be doing repairs that would not allow us to get into room. The owner has no regard for guest safety or guest satisfaction. Got the impression that he thinks he's better than me because he owns hotels... rest assured Ankit Patel, you will never be better than me!

We are BW rewards customers so we try to stay in their hotels when we can. This condo was dirty. It appears the floors had not been swept, there was debris everywhere. The stairs to the loft had dirt on them. The bathroom had hair in the tub and on floor. The toilet did not work, something the housekeeping staff should have identified. There was only one trash can in the kitchen, not in the bedrooms or bathrooms. Breakfast mediocre at best.

The outside property was good. The inside of the studio was simple, nothing fancy but appropriate since we travelled with a puppy. I loved the fact that it did not have no sticky carpets. They were nice hard floors but they were dirty. Breakfast was good. But a big disappointment was the cleanliness of the room. I cannot stand dirty places. Sheets and towels were clean, but everything else was dirty. Walls need a fresh coat of paint. Floors , mirrors, and dishes were dirty. Trash behind the sofa and beds. This property needs a serious attention to housekeeping. The neighboring property had a lot of trash all around.

Could easily be a 4-5Star Hotel. Safety and SANITATION (sorely lacking in other properties in the area) were on point! Families with children in the pool upon my arrival, guests of different ethnicities, staff that was personable and professional. I'll definitely making it my property of choice when I'm in the Pensacola area.

When I checked in, I was told there was a mandatory $100 charge for any amenities or damage that might be incurred. This was a complete surprise to me. It had been a LONG day, and I was very tired. I asked why. The clerk said to cover smoking and pets damage. I told him I don't smoke, and I had arrived by motorcycle, so no pets. He said, "well, never know, you might break a door or something." This was pretty demeaning. I was very tired, and I just wanted to get to bed. I had breakfast and left early the next morning. I did not shower. I washed my face and brushed my teeth, and that was the extent of the bathroom needs. And now, I am awaiting some maid's opinion whether the room is OK and I get my $100 credited back. This is stupid.

Surrounding area was questionable! I would not travel here alone with just women. Lots of businesses adjacent that appear to have closed down. Makes the area less safe in my opinion. The motel itself was well lit. Several good restaurants within moments away like Cheddars Scratch Kitchen and MO's Mexican. Our room had a full kitchen, sitting area and 2 TVs. We travel with our 2 medium sized dogs. Due to the vacancies around us - it made for great dog running! Staff was friendly. Good selection for breakfast with waffle station, biscuit and gravy.

They lie about checkout times and then rush you out. They put a paper in the room about checkout times and other rules for the property. The paper stated checkout times was 12 pm. Imagine my surprise when I left the room at around 11:30 to put my luggage into my vehicle then come back to the rooms locked! Went to front desk to get them to open the room to get the rest of my belongings and when i got there a few moments later housekeeping had already put some of my belongings onto their cart to throw out? I asked them to let me back into the room as it wasnt 12 yet and I wanted to make sure I had everything. The cart was blocking the door preventing me from going in and i had to squeeze past it to get the rest of my stuff before check out time. As a result of being rushed out of the room, again before check out I left some of my belongings including a laptop cable. Will never come to this location again

Nice accommodation, is a complete suite. Could use updating, but comfortable. Front desk very friendly and helpful. Facility breakfast disappointing. Coffee was bitter, orange juice tasted like pure concentrate and food was not adequately warmed.

Great service, there was a strong odor in our room, and they quickly moved us into another room. We appreciate how quickly they resolve our issue. the room was spacious and clean, overall we had a great stay

I originally booked one night, when I went down to extend I was charged again after being told it would roll over the incidental fees and was charged twice the man had me crying he was so rude and as I was about to eat breakfast food was being put up after I just paid a second night to extend and charged a second incidentals fee. The guy was very inconsiderate. The most positive thing was the girl at check in was very nice, she deserves to be promoted

Great place to stay. Liked that it was like a small apartment. Great for families. Shower was nice and hot. Good location to get places. The downside to our stay was the breakfast could have improvements. The waffle batter was sour and the coffee came out like mud. The floor of our suite could use a good mopping too.

Even though this place is not up to Best Western quality, it is a nice place to stay. I stayed 3 nights and my room was not serviced during my stay. The room appeared to be very clean with the exception of the bathroom door which had multiple hairs all over the back side of the door. The check-in was good but the girl was really busy. One staff member was very friendly while another didn't seem to have time to be friendly.

My family and I (a family of 5) booked a last minute stay here to enjoy all the things Pensacola had to offer for a quick vacation, and we're very pleased with the room, welcoming staff, cleanliness, and overall a esthetic of the property. If there was anything I would change it would be the breakfast times, I would extend it to 10 instead of 9. However, if that's the only issue or suggestion I had, I will gladly stay there again and again every time we go down to visit.

Rooms were gross! Sticky spots on floor. White stuff on bed frame and bathroom cabinets. Food under edge of bed. Toilet was broken. Called someone to fix it and it was still broken. Reeked of weed. Just a gross experience.

This hotel room was by far one of the best rooms I ever stayed in so clean so spacious it was a studio apartment the bathroom was so spacious then room was squeaky clean all the tools I need dishes paper towel soap this room was better than I expected will definitely always stay here

This hotel is kind of hidden but is a wonderful place to stay. It is one of the cleanest hotel rooms I've been in and the staff is exceptional! The overall experience was a 10 out of 10 for me! I highly recommend staying here because it is affordable, clean and the staff are amazing!

Very clean property. The staff was very friendly. We brought out dog and had no issues. The pool was nice, but the shallow end is 3.5', it was too deep for our 7yr niece to play without an adult in pool.

Friendly staff, very nice rooms with plenty of space to unpack suitcases, clean and well kept property. Felt safe in room and parking lot. Hot showers, great hot breakfast that was different each day.

I like the Best Western hotels for their cleanliness and comfortable beds. A delightful hot breakfast was provided in the morning . Only a $ 30+ tax charge for a pet companion was disappointing and unnecessary.

The staff was exceptional. They were very friendly and helpful. Breakfast was always different each morning. We were there 4 nights and each morning our grandkids loved the waffles. The pool area was always clean as well.

The reviews all seemed to show this as being very clean and in a great location. While the room was clean, it also smelled like stale cigarette smoke and the handle on the shower came off in our hands when we turned it on. Beds were comfortable though and the lady at the front desk could not have been kinder! We were originally placed in a room close by the pool which was smart because we have kids, but we had no plans to swim and the noise from other guests was too much. We requested to move and she did so without hesitation! She was incredibly helpful! I'd love to have her at any hotel we go! As for location, it did not feel safe. We slept with a chair wedged under the door handle.

Sure Stay Hotel is an extension of Best Western venture into possibly extended stay units. This particular set up in Pensacola, FL was nice, an older complex, but Best Western has made the units very nice and functional. Our single unit had king bed, full kitchen(working ice maker), with full size oven, microwave, refrigerator with dishes, flatware, and a table to easily sit for computer work or eating. Bathroom was large with shower/tub and commode separate from vanity area. It is clear these units were apartments we believe at one time for in our unit some changes were made, but did not in any way hinder room amenities or function. Best of all the price for travelers. Not crushing on the wallet.

The bad reviews are completely BS. Great place, great beds and pillows, plenty of room. The full kitchen was good, well lighting outside parking lot. Hot breakfast waffles. Great location with many stores and restaurants. The price was great.

I enjoyed my stay. I was very satisfied with the cleanliness of the hotel and the breakfast choices that were offered. I definitely recommend this hotel because it offers all the amenities you need especially for a family. It's like a studio apartment. I will definitely stay here again when I am in the area.

I don't know how this hotel got as many good reviews as it has. The smell alone should have made me walk away. But we were tired after 6 hours on the road. Everything is caked in nicotine stains. Cracked walls, no working phone, tv's don't work. Clumps of dust on the ceiling fan. Manager offered to move us, but honestly, it's not worth the hassle of packing back up again. I just want folks to not believe the grand reviews. See for yourself!

This was our second stay at this hotel and enjoyed both times. Kasia was very helpful answered all of our questions throughout our vacation. She also called the room shortly after check in to ensure everything was to our satisfaction - which it was. We were able to borrow extra kitchen items which was super helpful and on our second trip we even brought our dog with us. I really appreciated that the facilities were quiet. Just a nice relaxing time here.

To begin with, The Service here from the Counter is Superb!!.. Mrs.Nyllis and Mr.Miles on the night shift are great!..I couldn't have chosen a better place to stay...With service like this, and from the mentioned names please keep up the good work!.