SureStay Plus Hotel by Best Western Ottumwa est idéalement situé dans le centre de Ottumwa. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.
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Basé sur l'avis de 118 voyageurs
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RÉSUMÉ DES NOTES
Rapport qualité / prix
"Still need fixing"
The hot tub still needs fixed. Our door wasn't locked when we got up there and seems to be previously kicked in by someone. We have stayed at this hotel on several occasions now and is a better value then hitless we previously stayed at in the area.
Dan P, General Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review Thank you for taking the time to give is some feedback.I am happy to hear that your stay was satisfactory and that our staff was able to help you meet your needs while you stayed with us. we are having problem with our hot tub we fixed twice but it didn't work so we decided to close down for good i am apologize for inconvenience and also fix the room door was not locking. i hope you continue to choose Sure stay plus hotel for all your future travel needs.
ssandborg2, Elizabeth, Illinois 28/12/2019
Very nice hotel. Staff was very friendly and welcoming. The interior could use a few touch ups, but overall great stay. Rooms were a little smaller than i expected but thats ok. Breakfast was good. Will be back.
Dan P, General Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review Thank you for taking the time to give us positive feedback. I am so glad to hear that u enjoyed your stay and satisfactory and our staff was able to help you meet your needs while you stayed with us.I hope you continue to choose Sure stay plus for all your future travel needs. Wishing you happy new year
"Lots of problems"
Make sure you check your bank account to make sure your not double charged and be sure to get a hand written receipt when computers and printers are down. Also room was not cleaned for next day stay and breakfast bar not stock when out of food and hot tub is still not fixed when was Fairfield, Lexington, and now SureStay.
Dan P, General Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review Please accept our apologies for the situation you encountered during your recent stay at our hotel.because of the holidays our Merchant service bank are closed so that's why it shows extra charge on your account but it was a Authorize our hot tub is permanently closed.our staff is always on hand to correct any issues as they arise,and we encourage guests to reach out during their stay so we can help you. We will keep your comments close to heart as we aim to better our services, It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.
"Charged before check-in and no receipt given"
When I arrived to check in, I discovered that I had already been charged for my stay. This was most frustrating because I planned on using an alternated form of payment at check-out. In addition when I asked for my receipt, the front desk staff proceeded to inform me that they could not provide a receipt because I paid online.
RLResponse, Guest Relations Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review Dear Bailey, Thank you for your recent stay with us. Please accept our apologies for the miscommunication about our payment options. We will look into this review and see how we can improve moving forward. We welcome the opportunity to have you back and improve upon your initial impression.
Ron S, Fort Madison 07/07/2019
WELL I HAVE stayed at this motel for few years .this is by far my worst stay yet . room very hot till about 4 am each day /lobby very hot . and they used to have good breakfast ..first day no bacon milk very warm . second day no waffles very warm milk (you think they would put on ice if fridge dont cool) . and was told price is going up . well folks this will more the likely staying here and i wont recommend it
Dan P, Front Office Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review We are so sorry you are Disappointed with your stay our hotel we are in process doing major Renovation in our hotel so please give us one more chance for your future stay
"Not worth half the price"
A relative stayed here last night and said it was the worst hotel experience of his life. The owners and managers REALLY NEED TO CLEAN THE PLACE UP and get reliable help. Among the complaints: smells like mold, holes in drywall, rust in shower, AC barely functioning, carpet in hallway squishes when walking on it, and more. I'm not sure why they can't fix it up, clean it up, make it a positive experience. The people who posted a positive rating must have been paid to do so. Seriously. Horrible. Try one of the other 7 in town.
Dan P, Front Office Manager at SureStay Plus Hotel by Best Western Ottumwa, responded to this review We are so sorry your stay was not pleasant at our hotel. we are doing major renovation of our hotel.
I checked in went to visit with family. When I came back that night I was looking for the paper that has the channel list for the TV so I was opening the dressers I found trash in ALL the drows. There was empty beer bottles empty liquor bottles ..trash from there food ..i went down stairs to speak to somwone about it and all they said was sorry .Didn't offer a new room nothing . I spoke to the manger the next morning and NOTHING again. I spent good money for two night and three days and I didn't stay but 4 hours in the room all to gather because of the trash. What else did they NOT clean ..i was grossed out but out of my money.