Best Western Hotel North Attleboro / Providence Beltway, North Attleboro

Very disappointed in our stay. The staff didn't seem to be able to handle the volume. My reservation was wrong and I had to fix it multiple times prior and at arrival - At check in, there were 3 families, the gentlemen and his son were waiting for about 20 min to check in - the staff was not attentive at all. Secondly, I had an additional charge of over $800 on my bank statement. I asked the front desk about the charge and she stated it was pending and would drop off. This morning it was posted and it takes to jump through hoops to get it taken off. I am still awaiting customer service management to get back to me on my billing issue. I travel often for work and can say this has never happened. Basically we are now awaiting this to be satisfied - even though we did not authorize any additional payments.

Great amenities, clean rooms,friendly staff.Breakfast is great with a variety assortment.Also has a amazing pub restaurant that has awesome food and beverages and a sport bar environment to socialize and enjoyment nearby so you don't have to leave which is a plus with traveling with family

The girl working overnight was really cool. She helped us check in and gave us recommendations to near by restaurants. They have complimentary breakfast which is a plus and WiFi is fast. Pools down so it was a bummer but Overall enjoying my stay. Thanks Kat for everything.

There have been some poor reviews about this hotel, but we found it to be clean, adequate, and affordable. Our room was nice with new carpet, window coverings, and refurbished bathrooms. The breakfast was adequate but that was ok with us. We had been paying higher prices for hotels/motels over a period of days and this one was less expensive, but still nice.

Checked in early in the morning, the front desk atendee was so elpful and even helped my elderly mother place bags on the cart. Cat made us feel happy and welcomed. Will be returning next month for sure.

Rubia front desk agent great customer service and friendly. Room was neat and clean. Breakfast was awesome, Linda the host made sure we had plenty. All staff were very accommodating. Definitely will stay again.

Linda the breakfast host was fantastic and kept asking how things were going and if we needed more things, Terry the manager was also around asking about our stay. I will definitely be back to stay her.

The woman with the short hair and glasses was EXTREMELY rude and made in very very uncomfortable from the time we arrived. She was mean and made our stay the worst we ever had! Did not give deposit back when I cleaned and made sure room was clean. Do not go there unless you want to have the worst hotel stay possible!

I highly recommend the hotel to family and friends! I stayed at the hotel for a few weeks to visit my family on vacation. Great stay with friendly staff ( Front desk & Housekeeping), especially GM Rebecca Manzo who helped me with a problem I had with my booking so quickly she and her team helped me right away and I'm very satisfied and grateful! Also satisfied with cleanliness, maintenance and location.

The tv/remote didn't work other than turn off and on. The air was dry, and the heating/cooling unit was loud on and off, so it kept interrupting my sleep. The people that worked the front counter were friendly, and professional. The value was reasonable compared to other places in providence RI.

Upon entering my room I found it wasn't cleaned well and the key card from the previous guest was on the table. It was loud and the noise went on most of the afternoon and evening. Won't ever be back.

IHGService, Guest Relations Manager at Best Western North Attleboro / Providence Beltway, responded to this review
Hello, Cottage20, Thank you for leaving your candid feedback about your stay at the Holiday Inn Express Providence North Attleboro. We try our best to make sure that we deliver quality service with a combined sense of comfort and happiness, but I guess we miss to impress you on this visit. I am sorry you felt to most likely come back due to the noise, and the room's condition when you arrived. I shared your comment with the hotel management, who responded with genuine concern on the impact this had on your stay. Trust that y our comment will not be left unspoken, and we will raise a flag on this matter to ensure the quality of our brand standard. I hope this will not deter you from making us your dependable choice on your future travels. We look forward to hosting your next visit and make your stay worth for all the right reasons. Sincerely, Jeraldine R. Case Manager IHGService

Stayed here for a week while I was in the area on business and had a good stay. Upon arrival, I was greeted my a very friendly front desk staff who promptly got me checked in. My room was on the backside of the hotel that was away from any noise or so I thought. The second night I was there, I was awakened by the couple in the next room having full blown sex that continued for the next hour plus. By the time they stopped, I couldn't get back to sleep. After they were done, I couldn't get back to sleep so I pulled my lap top out and started work much earlier than I had wanted to. I went to the hotel manager the next morning before I left for work and was quite pleased with his response. No issues the rest of the week. The front desk is full of ideas for places to eat with-in a short distance of the hotel most of which are above average. Room WiFI can be spotty at times. The hallways in the back of the hotel could use a fresh coat of paint and brighter lighting. Hotel can be hard to find as it's hidden in a office park.

Chose this place due to its proximity to Twin Rivers Casino. We used the IHG app to book a room with points. Check-in was quick and efficient. Our room was clean and well maintained. While we were not impressed with the casino, we would definitely stay at this property again should be be in the area.

Super surprised at how nice this place was. It's small - only two floors - but the rooms are large (huge actually) and the beds were very comfortable. Nice clean room, big TV with good choice of channels. The fan in the bathroom made a terrible noise and the shower pressure and temperature would change suddenly if someone flushed the toilet or turned on the sink faucet. Included breakfast which was standard hotel fare. These hotel chains really need to do something about the lack of recycling and the use of single use plastics.

IHGService, Guest Relations Manager at Best Western North Attleboro / Providence Beltway, responded to this review
Hi lhousesoccer, Thank you for sharing your feedback from your recent visit. I'm glad to learn that you still have enjoyed your visit with us despite some setbacks. I'm delighted that you are pleased with the room size and hotel's cleanliness. I've also read about your comments with the breakfast and recommendations about the into recycling. I have shared your concerns with the management, and I'm positive that this will be considered for the hotel's future enhancements. Thank you for choosing us and I hope to host you again next time you visit the area. Regards, Virgil N. Case Manager IHGService

I had to book the room online from the lobby of the hotel. Clerk was useless. Room rate $129. How much was AAA rate? 4% off. How much would that be? Blank stare. So, I pull out phone to use calculator. Hmmmm. That takes off $5. Are you sure. 4% she says pointing to paper taped on the wall. Went onl to IHG in their lobby. AAA rate 119. More like 7.8 %. Book and paid online. Went back to desk with confirmation #. No problem. Are the over charging just cuz? Going off old rates? Don't know but people ARE being overcharged for AAA RATE.