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The facility was just fine. They had ice, breakfast,complimentary water, coffee , tea and was a simple check in/out process. Could improve the door systems. You could go out the doors but couldn't get back in. The room doors slam hard The rooms are not very sound proof at all There was a big gap under my door we put a towel up against it. Room was very clean and trust me when I say I'm a stickler for that. Some staff was very friendly other staff just made me feel like they wanted left alone Hallway carpets could use a cleaning. I would stay again but if you want a honest review here it is
Dear Guest, Thank you for your great review and rating! We're so happy your stay exceeded expectations, and we truly appreciate you taking the time to share such thoughtful, honest feedback. We're thrilled you found your room spotless and as a fellow stickler for cleanliness, we don't take that compliment lightly! It's also wonderful to hear our breakfast, complimentary amenities, and easy check-in added to your experience. We appreciate your comments about the guest room and building features, and we take all feedback seriously as we continue enhancing every aspect of our guests' stay. Thank you again for choosing GLō Best Western Nashville. We'd be delighted to welcome you back on your next trip! Best Regards, GLō Best Western Nashville Customer Team
Glo Best Western was a wonderful place to stay. Clean, friendly, large rooms, attentive staff!
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear you had a wonderful stay with us. It's so great to know our clean, spacious rooms hit the mark, and that our team's friendly, attentive service made your visit even better. Our guests really are our top priority, and comments like yours mean the world to us. Thank you for choosing us, and we look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
I enjoyed my stay at Glo Best Western in. I was especially appreciative that the staff allowed me to check in early since my flight arrived that morning. Being able to check in early made a huge difference after traveling and was a great start to my stay. The only thing I was a little disappointed about was that there was no pool. However, considering the location, I understood that there really wasn't room for one, so I had to accept that. Overall, my stay was good, the location was convenient, and I appreciated the hospitality and flexibility of the staff. I would definitely stay again.
Dear Guest, Thank you so much for your great review and rating! We're delighted you enjoyed your stay at GLō Best Western Nashville, and we're especially glad our early check-in gave you a great start after your morning flight. Our team takes real pride in offering warm hospitality and flexibility, so it means a lot to know that made a difference for you. We're happy our convenient location suited your trip well, too. We appreciate you sharing your experience, and we're always looking for ways to make each stay even better. It was a pleasure hosting you, and we can't wait to welcome you back on your next visit! Best Regards, GLō Best Western Nashville Customer Team
Overall a good experience; clean rooms, comfortable beds, clean restrooms, and lobby. However, the chair in our room was stained heavily and made you not want to sit in it because you don't know what happened to stain it. Also, the carpets in the hallways are heavily stained and appears that the owners tried to disguise the stains by putting something black on them to create their own version of a pattern. It just looks horrible.
Dear Guest, Thank you so much for the great rating and for taking the time to share your experience! We're delighted your overall stay was a good one. We're so glad you found our rooms, beds, restrooms, and lobby clean and comfortable. That's exactly what we aim for. Thank you, too, for your thoughtful comments about our furnishings and common areas. We truly value feedback like yours, and we're always working to keep every corner of the hotel looking its best. Thank you again for choosing us. We look forward to welcoming you back for an even better experience next time! Best Regards, GLō Best Western Nashville Customer Team
Rooms were very clean. Has a minimalist modern feel. No where to hang clothes. Lights at the bed were annoying. Way too low. But it's a great property well kept up.
Dear Robert, Thank you so much for taking the time to share your experience! We're glad to hear you enjoyed your stay overall and found our property well kept. It's wonderful to know you appreciated our spotless rooms and modern, minimalist feel.. We also appreciate your thoughtful comments about a few in-room details, and we're always looking for ways to enhance our guests' comfort. We value your feedback and would love the opportunity to welcome you back for an even better stay next time! Best Regards, GLō Best Western Nashville Customer Team
Nice property, pleasant helpful staff. Nice spacious room and bathroom. Walls maybe a bit thin. Would return.
Dear Leticia, Thank you so much for the wonderful review! We're delighted you chose to stay with us and took the time to share your thoughts. We're so glad you enjoyed our property and found your room spacious and comfortable. It's especially lovely to hear our team made a positive impression, as our staff truly takes pride in caring for our guests. We also appreciate your comments about room comfort and always keep them in mind as we look to make every stay even better. Knowing you'd return means so much to us! We look forward to welcoming you back soon. Best Regards, GLō Best Western Nashville Customer Team
Clean hotel in a nice area and conveniently located. Spacious rooms with ample towels large enough for an adult sized human. Need to put a table and chairs in the room as some people need to eat in the room.
Dear Guest, Thank you so much for the fantastic review! We're delighted you chose to stay with us and took the time to share your experience. We're so glad you found our hotel clean, conveniently located, and in a lovely area, and that your spacious room had everything you needed. Little details like that mean a lot to us. We also appreciate your thoughtful suggestion about in-room seating, and we're always looking at ways to make our guests' stays even more comfortable. We look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
From the moment I arrived, it was clear that this hotel offers an exceptional level of luxury and sophistication. Every detail, from the elegant décor to the impeccable service, was thoughtfully curated to create a truly memorable experience. My room was beautifully appointed, impeccably clean, and offered the perfect blend of comfort and refinement. Theattention to detail throughout the property reflected a commitment to excellence that exceeded my expectations. What truly distinguished this stay was the outstanding hospitality. The staff was gracious, attentive, and dedicated to providing a seamless and personalized experience. Their professionalism and warmth made me feel valued throughout my visit. This hotel embodies luxury at its finest, offering an atmosphere of elegance, comfort, and world-class service. I highly recommend it to anyone seeking an extraordinary stay and look forward to returning in the future.
Dear Guest, Thank you so much for the fantastic review! We're thrilled that your family stay with us was such a memorable one. We're so glad the elegant décor, thoughtful details, and comfort of your beautifully appointed room made such a wonderful impression. It means the world to us that our team's hospitality stood out to you. Creating seamless, personalized experiences and making every guest feel truly valued is exactly what we strive for. Reviews like yours are a wonderful reflection of the commitment to excellence we bring to every stay. Thank you for recommending us and for choosing to spend your family time here. We can't wait to host you again on your next visit! Best Regards, GLō Best Western Nashville Customer Team
The room was neat with all amenities -(coffee maker, refrigerator, microwave, set of towels for 3days, etc.) I enjoyed the complimentary hot breakfast, coffee and juices.
Dear Guest, Thank you so much for the wonderful review! We're so glad you found your room neat and well-equipped with everything you needed, and that the coffee maker, refrigerator, and microwave added to your comfort during your convention weekend. It's great to hear you enjoyed our complimentary hot breakfast, coffee, and juices too. We'd be delighted to welcome you back on your next trip to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Great stay, friendly staff, and clean accommodations! We would definitely stay here again and recommend it to anyone needing a place to stay.
Dear Danny, Thank you so much for the fantastic review! We're thrilled to hear you had a great stay and that our friendly staff and clean accommodations made such a positive impression. It means a lot that you'd stay with us again and recommend us to others. We can't wait to host you again on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
You should have a pool or a jacuzzi, or have a movie room have some type of a family room or something
Dear Guest, Thank you so much for the wonderful rating and for taking the time to share your ideas with us! We're delighted you enjoyed your stay at GLō Best Western Nashville. We always love hearing what would make our guests' experiences even more memorable, and suggestions like yours for added amenities are truly appreciated. It's feedback like this that helps us keep dreaming up ways to enhance our guests' stays. Thank you again for the perfect rating, and we look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
This hotel is clean and comfortable. We had good night sleeps and good showers in a minimalistic setting. The breakfast was basic with yogurt, biscuits, gravy, and eggs. A good stay for a good price.
Dear Guest, Thank you for your great review and rating! We're so happy you had a comfortable stay with us. It's wonderful to hear that you enjoyed restful nights and great showers, and that our clean, minimalist spaces hit the mark for you. We're glad our breakfast helped start your mornings, and we're always looking for ways to make it even better. Knowing you felt you received good value makes us especially happy, that balance of comfort and price is something we work hard to get right. Thank you for choosing us, and we look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
***Very comfortable bed, which I rarely find when I travel ***nice breakfast spread that included bacon, sausage, gravy, and biscuits *** complimentary bottles of water was nice because stayed there for 2 nights during a crazy heat wave *** clean *** didn't explore the area much but it seemed like a safe area
Dear Lori, Thank you so much for the fantastic review! We're delighted to hear you had such a comfortable and enjoyable stay with us. We're thrilled the bed lived up to your standards, especially since a great night's sleep can be hard to come by while traveling! It's wonderful that you enjoyed our hearty breakfast spread, and we're so glad the complimentary water helped you stay refreshed during that heat wave. Knowing you found everything clean and the area comfortable means a great deal to our team. We look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
Went with my best friend to drop her grandchildren off with they mother. Definitely want to visit again when have more time to explore.
Dear Guest, Thank you so much for the fantastic review and the great rating! We're so glad we could be a comfortable home base for your quick trip with your best friend. The last-minute travel isn't always easy, and it's great to know your stay made the journey a little smoother. And we love hearing that you'd like to come back with more time to explore. Nashville has so much to offer, and we'd be happy to be your starting point for it. Thank you for choosing GLō Best Western Nashville. We can't wait to host you again on your next visit! Best Regards, GLō Best Western Nashville Customer Team
I highly recommend Glo Best Western while visiting Nashville. This is a Best Western Boutique hotel that is fairly new as of 2019. It's located near the airport and features an airport shuttle & is 15 minutes from Downtown Nashville. I drove to Nashville after spending time in Kentucky and wanted to use my travel credit for an overnight stay. The Rewards rate was very affordable at under $150/night. Glo offers a quality stay that is modern and stylish. Immediately upon arrival I appreciated the fragrance used throughout this hotel ! Well done. The Lobby is very inviting ! Our room was very spacious and I absolutely loved the bathroom! Very spacious, smart layout, the sliding door was a classy touch ! I enjoyed everything with the exception of the lack of carpet in our room and the loud air conditioning unit. You can hear every footstep and luggage roll from the hotel guests above you. The bedding here also is an itchy fabric not high quality. They need to reconsider this. This was not planned very well with keeping those in mind who are seeking rest during their stay. The breakfast buffet won my heart. There is something for everyone. Biscuits and gravy, bacon, sausage, oatmeal, fresh fruit, pastries, eggs served all ways, yogurt and granola. Excellent buffet spread ! Housekeeping does a phenomenal job. Special thanks to Abi at reception. I'm already planning my next trip to Nashville.
Dear Guest, Thank you so much for your wonderful review and glowing recommendation! We're thrilled you chose to spend your Nashville getaway with us. We're so glad our modern, stylish design made such a great first impression—from our signature fragrance and inviting lobby to your spacious room and that bathroom with its classy sliding door! It's fantastic to hear our breakfast buffet won your heart with something for everyone, and we'll gladly share your kind words with Abi and our phenomenal housekeeping team. We also appreciate your thoughtful comments about room comfort, and we take feedback like yours to heart as we continually work to enhance the restful experience our guests deserve. We can't wait to host you again on your next trip to Nashville—safe travels until then! Best Regards, GLō Best Western Nashville Customer Team
The Glo Best Western is a great property near the Nashville airport. It is modern, clean, and seems like a well-kept secret, as it is not overrun with guests. My check-in with Sip A. was seamless, and all of the hotel staff have been wonderful. My room was very clean and welcoming. As a solo traveler, I was immediately put at ease by how cozy and safe this location is. It was so nice, I had to stay twice! When I checked in, Aayush helped me out this time! He answered all my questions thoroughly and was super friendly. My flight had been canceled, and it felt good to return to what had become my home away from home. I was placed in another great room on the third floor. I had to get some work done, and the desk area in the room was perfect. Everyone here is so nice, and the breakfast is delish!
Dear Robin, Thank you so much for the fantastic review! We're thrilled that GLō Best Western Nashville became your home away from home. We're delighted that Sip A. and Aayush made your check-ins seamless and welcoming, and that our whole team helped you feel so at ease. It's wonderful to hear that you found your rooms clean and cozy, the desk area perfect for getting work done, and that our modern, safe location put you right at ease as a solo traveler. We're so glad the breakfast was delish too! Comments like yours about our well-kept secret mean the world to us. Thank you for choosing us not once but twice. We can't wait to welcome you back on your next visit! Best Regards, GLō Best Western Nashville Customer Team
Amazing property, loved the staff, friendly and helpful. The rooms are amazing! The only downside was that the handles, door knobs, and certain things that are common for people to touch were not wiped off! Other than that was an amazing experience!!
Dear Adam, Thank you so much for the wonderful review and perfect rating! We're absolutely delighted that you loved the property and had such an amazing experience with us. It's fantastic to hear our staff made a positive impression with their friendly, helpful service, and that you enjoyed our rooms so much. Comments like yours mean the world to our team, and we'll be sure to pass along your kind words. Thank you also for your thoughtful note on cleanliness. We take guest comfort seriously and are always working to ensure every detail is just right. We can't wait to host you again on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
I loved this place! They went above and beyond! The breakfast was so good. They had several options. The staff were so pleasant ! I would definitely stay there again and recommend !
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear you loved your stay with us, and comments like yours truly make our day. We're so glad our team went above and beyond for you, and it's wonderful to know you enjoyed the variety at breakfast too! Our staff take real pride in creating a warm, welcoming experience for every guest, and we can't wait to share your kind words with them. Thank you for recommending us and for choosing to stay with us. We look forward to welcoming you back soon for another great experience! Best Regards, GLō Best Western Nashville Customer Team
The front desk lady was very sweet and had a great personality! We checked out early, so we didn't get to enjoy breakfast, but overall we had no complaints.
Dear Guest, Thank you for your great review and rating! We're so glad your stay with us was a pleasant one. We're delighted to hear our front desk colleague made such a positive impression with her warm and friendly personality. We'll be sure to pass your kind words along to her and the team. We'd love the chance to treat you to breakfast next time around! We look forward to welcoming you back soon. Best Regards, GLō Best Western Nashville Customer Team
Stayed for one night as a long layover at BNA airport - nice rooms, easy parking, friendly staff and very convenient for the airport.
Dear Guest, Thank you for your great review and rating! We're so glad GLō Best Western Nashville was a comfortable and convenient choice for your layover at BNA. We're delighted you enjoyed our nice rooms, easy parking, and friendly team, making things smooth and stress-free for travelers passing through is exactly what we aim for. It's wonderful to know our location near the airport made your overnight stay that much easier! Thank you for choosing us, and we look forward to welcoming you back soon! Best Regards, GLō Best Western Nashville Customer Team
Pros: pricing, location to the airport, nearby restaurants, building/ rooms smell good, good breakfast, shuttle driver was super friendly Cons: There were some weird dark stains on the hallway carpets, front desk work was sleeping when we tried to check out early this morning.
Dear Guest, Thank you for your great review and rating! We're so happy our location near the airport worked out perfectly for you, and that you enjoyed the nearby restaurants, our fresh-smelling rooms, and a good breakfast to start your day. We'll be sure to pass along your kind words to our shuttle driver, too—it's wonderful to hear the friendly service made an impression. We also appreciate your feedback about your check-out experience and our common areas. Delivering a consistently great stay is always our goal, and comments like yours help us keep raising the bar. We'd be delighted to welcome you back on your next trip! Best Regards, GLō Best Western Nashville Customer Team
Everyone was amazing and helpful. Room was comfortable and great value. We were right at the airport which was perfect since we missed our first flight.
Dear Guest, Thank you so much for the fantastic review! We're absolutely thrilled to hear that you had such a wonderful experience with us. It's so great to know that our team made a positive impression and that you found your room comfortable and a great value. We're also glad our location near the airport came in handy when you needed it most — we always aim to be a convenient and welcoming home base for our guests, especially during unexpected travel moments. Thank you for choosing us, and we hope to see you again soon! Best Regards, GLō Best Western Nashville Customer Team
It was great and I enjoyed the stay service was great and wasn't no problem getting extra linen and I would stay again.
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear you enjoyed your stay with us at GLō Best Western Nashville. It's wonderful to know our team delivered the great service you deserve and made sure you had everything you needed, including extra linens, to feel right at home. We're so glad we could make your stay a comfortable and memorable one. We can't wait to host you again on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Very nice hotel and the service was great. The breakfast was a bonus and the gave out complementary water.
Dear Guest, Thank you so much for the fantastic review! We're delighted you had such a great stay at GLō Best Western Nashville. We're so glad our service stood out for you—our team takes real pride in looking after our guests. It's wonderful to hear you enjoyed the breakfast too, and that those little touches like the complimentary water added to your experience. We love knowing the details made a difference. Thank you for choosing us, and we can't wait to host you again on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
This location, service and ambience are top-notch. It's the perfect distance from Broadway and close enough to walk, yet quiet and intimate. The breakfast was exceptional, easily the best I've ever had.
Dear Guest, Thank you so much for the fantastic review! We're so glad you loved the location — that sweet spot near Broadway with a quieter, more intimate feel is something our guests really appreciate, and it sounds like it was just right for your visit. It's also wonderful to hear that our service and ambience hit the mark for you. And what a compliment about our breakfast! Calling it the best you've ever had is high praise indeed, and we'll happily pass that along to our team — they'll be over the moon. Thank you for choosing GLō Best Western Nashville. We can't wait to host you again on your next visit! Best Regards, GLō Best Western Nashville Customer Team
A turn around trip to move my daughter out of her dorm. The facility was nice, no complaints. The airport shuttle service is a nice convenience.
Dear Yasha, Thank you so much for the wonderful review! We're so glad we could be part of such a meaningful trip helping your daughter move out of her dorm. It's great to hear that you found our facility comfortable and enjoyed the convenience of our airport shuttle service — we know how helpful that extra touch can be, especially during a busy turnaround visit. We'd be delighted to welcome you back to GLō Best Western Nashville on your next trip! Best Regards, GLō Best Western Nashville Customer Team
The hotel was at a reasonable price per night with a promo for 3 nights you receive a $50 gift card. Unfortunately I only stayed 2-my next stop was Atlanta. The property is located perfect for me couldn't hear traffic and it was pleasantly quiet both nights I stayed. I needed the rest. Breakfast was breakfast with options. The best part-THE ROOM WAS UP TO DATE THANK YOU. I will choose this hotel and very location for when I return for future concerts.
Dear Angie, Thank you so much for the fantastic review! We're thrilled to hear you had such a restful and enjoyable stay with us. We're so glad our location worked perfectly for you and that you found the peace and quiet you needed to recharge. It's wonderful to know you appreciated our updated rooms and enjoyed starting your mornings with breakfast before continuing your travels. Knowing you'll be choosing us again for future concert trips truly makes our day! Safe travels to Atlanta, and we can't wait to welcome you back the next time Nashville calls you for a show. Best Regards, GLō Best Western Nashville Customer Team
As the weather gets warmer and Nashville gets busier, rooms get more and more expensive. I spent weeks looking for deals, and kept coming across this place. I was a bit skeptical, as from previous visits I recalled quite a few transients in the area along Briley. I decided to pull the trigger anyway, and I'm glad I did. The exterior property is extremely well kept - makes you almost think it's new. Inside - and especially in the corridors and guest rooms - you begin to see the slightest bit of wear, but it's to be expected in an airport area hotel. It is also well lit and they seem to keep the vagrants from the area away (they travel up and down Briley and Glastonbury, but do not loiter in the area of the hotel). The rooms are immaculate and the bathrooms are spacious (so much so that the mirror over the vanity doesn't steam up even after a long shower!). My only slight qualm as a coffee drinker is that they seemed to be stingy with the coffee in the breakfast area. I watched each morning as the two small airpots would go dry. No one came to refill until some frustrated breakfaster went to the front desk to complain. Would definitely stay here again.
Dear Guest, Thank you so much for your wonderful review and for taking the time to share such detailed thoughts about your stay! We're so glad your search led you to us, and that we exceeded your expectations from the moment you arrived. It's fantastic to hear you appreciated our well-maintained property, the immaculate rooms, and those spacious bathrooms. We also take pride in maintaining a welcoming and well-lit environment for all our guests, so it's great to know that came through during your visit. We appreciate your thoughtful comments about the breakfast experience as well, and we're always looking for ways to keep our guests happy and caffeinated throughout the morning. Thank you for choosing us, and we'd be delighted to welcome you back on your next trip to Nashville! Best Regards, GLō Best Western Nashville Customer Team
My favorite hotel!✨🙏🏾💜✨The staff is excellent and the housekeepers go over and beyond the rooms and the hotel is very clean
Dear Tamisha, Thank you so much for the fantastic review — and for calling us your favorite hotel! We're absolutely thrilled to hear how much you enjoyed your stay. Our team will be over the moon knowing their hard work made such a wonderful impression, and we'll be sure to pass along your kind words to our housekeeping crew especially — they truly take pride in keeping everything spotless for our guests. We can't wait to welcome you back for another amazing stay! Best Regards, GLō Best Western Nashville Customer Team
Looked like a newly built hotel. The room was nice & the bed was comfortable. And it had heat, which is important to me. I would stay there again.
Dear David, Thank you so much for the fantastic review! We're so glad you enjoyed the fresh, modern feel of our hotel and found your room comfortable and cozy — a great night's sleep and a warm room are exactly what we aim to deliver. It means a lot to hear you'd choose to stay with us again. We look forward to welcoming you back on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Really spacious, breathable hotel. The manager was really nice and personally delivered a new remote to me with the one in my room wasn't working properly within minutes. Love it here! They have a shuttle, hot breakfast, free bottled water, large room and bathrooms. Quiet, secluded feel. A+!
Dear Lauren, Thank you so much for the fantastic review and the wonderful title — "Secluded and Spacious Stays" captures exactly the vibe we aim for! We're thrilled you felt right at home in our spacious, breathable rooms. It's also fantastic to hear our manager was able to swing by with a new remote so quickly — taking care of our guests personally is what we're all about. We're so glad you enjoyed our shuttle service, hot breakfast, complimentary bottled water, and the roomy bathrooms, and that the quiet, secluded setting gave you the perfect retreat during your time in Nashville. Thank you for the A+, Lauren! We'd be delighted to welcome you back on your next trip to Music City. Best Regards, GLō Best Western Nashville Customer Team
Glo was a short 5 mile drive to the Opry Mills mall and the Grand Ole Opry. Hotel is very modern and so are the rooms. Great hot breakfast with many options. Plenty of free parking. Staff was friendly
Dear Guest, Thank you so much for the fantastic review and for highlighting the perfect pairing of GLō and the Grand Ole Opry! We're thrilled you enjoyed our convenient location, with Opry Mills and the Grand Ole Opry just a quick drive away — it really is one of the best parts about staying with us. It's wonderful to hear you loved our modern hotel and rooms, and that our hot breakfast offered plenty of options to fuel your day. We're so glad our free parking added to the ease of your stay, and that our team left a friendly impression along the way. Thank you for choosing GLō Nashville! We look forward to welcoming you back on your next Music City adventure. Best Regards, GLō Best Western Nashville Customer Team
We had a weekend stay here this month for the race. The hotel itself had great reviews, and it was right off of the interstate, so I decided to give it a try. I was a little nervous because several had reported car break-ins in the reviews that I didn't see until after I had booked. I am happy to report that none occurred while we were there. plenty of parking, lot was well lit and it looked like they had cameras. Check in and check out was easy and quick. Our room was on the 2nd floor at the very end. When people utilized the stairs, it was quite loud in our room. Room was very nice and accommodating. Our room did not have a mini safe like most hotels provide. Bed was comfortable and the bathroom was very spacious. The air worked well however it was very loud coming out of the unit. It made like a whirling sound. Breakfast area was very crowded Saturday morning, so we skipped but Sunday was much better. They had a nice selection of sausage, bacon, eggs, biscuits and gravy, and do it yourself waffles plus more. The room was clean and was maintained Saturday while we were away.
Dear Christen, Thank you so much for your great review and for choosing us for your race weekend! We really appreciate you taking the time to share such thoughtful feedback. We're so glad the location worked well for you and that you felt secure with our well-lit lot and easy check-in experience. It's wonderful to hear you enjoyed the spacious bathroom, comfortable bed, and the variety at our Sunday breakfast spread — those biscuits and gravy are definitely a guest favorite! We're also happy our housekeeping team helped keep things fresh during your stay. We appreciate your comments about room comfort and amenities, and we take all guest feedback seriously as we continue enhancing the experience we offer. Thanks again, Christen. We'd be delighted to welcome you back on your next trip to Nashville! Best Regards, GLō Best Western Nashville Customer Team
The hotel exceeded our expectations in cleanliness and furnishings. The bathroom was excellent, including the shower and stylish sink.
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're thrilled to hear that GLō Best Western Nashville exceeded your expectations. We're so glad you appreciated the cleanliness and modern furnishings throughout your room. It's wonderful to know the bathroom details stood out to you — we take great pride in offering our guests a stylish and comfortable space. We can't wait to welcome you back on your next trip to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Shuttle ride from airport to stay & return back scheduled for me. Girl at the desk was so personable, ready to help. Breakfast this morning was very good. Waiting for checkout time to return to airport til my flight later
Dear Dana, Thank you so much for the fantastic review! We're so glad we could be there for you during what could have been a stressful travel disruption. We're thrilled to hear our shuttle service came through for you, and that our front desk team made you feel so welcome and taken care of. It's wonderful to know breakfast hit the spot too while you waited for your flight! We hope your travels go smoothly from here, and we'd love to welcome you back on your next trip through Nashville! Best Regards, GLō Best Western Nashville Customer Team
I have not stayed at a best western in a while due less than desirable accommodations but this a pleasant surprise. There has been some remodeling and things look nice and modern. Room was large but the furniture was a bit wonky and uncomfortable. The front desk staff were welcoming
Hello, Thanks so much for giving us another shot and sharing your experience! We're glad you enjoyed the modern updates and that our front desk team made you feel welcome—that's always our goal. We hear you about the room furniture not being quite right. Comfort is huge, so your feedback's really helpful. We're reviewing our furniture choices and will be making adjustments to make sure everything's both stylish and comfortable for future visits. If you have any more thoughts about what made the furniture uncomfortable, please let us know. We'd love to make your next stay even better and show you just how comfortable a GLō Best Western stay can be. Hope to see you again soon! Best Regards, GLō Best Western Nashville Customer Team
I needed a last minute room as another hotel was less than accommodating, and this one came through with flying colors. The staff was kind and welcoming, and coming into the hotel, it smelled incredible. I can't figure out the scent but it was so nice, and not overpowering. When I found out that breakfast wasn't served till 6, knowing I needed to leave at six I asked the desk attendant if there could possibly be a way to have coffee made before then, and it was there fresh and hot as I left! I could not have had a more lovely experience.
Dear Guest, Thank you so much for the fantastic review! We're thrilled you chose us when you needed a place to stay, and we're so glad we could come through for you. It's wonderful to hear our team made such a warm impression — that's exactly the experience we strive to create for every guest. We're also delighted the atmosphere caught your attention! And what a lovely story about the coffee — our team truly loves going that extra mile, and we're so happy that little touch made your morning a bit smoother. We hope to welcome you back again soon, whether it's another last-minute adventure or a planned getaway! Best Regards, GLō Best Western Nashville Customer Team
I fell in love with the decor there at Glo, just by looking at the pictures. The hotel was just like the photos. So classy and sheek. The only disappointment was that there were no eating places close by accept for Agave's. My mom and I truly enjoyed our stay there. I would have loved to have adjoining rooms, but being across the hall worked out great. I will definitely stay there again.
Dear Tanya, Thank you so much for the fantastic review! We're absolutely thrilled to hear you and your mom had such a wonderful stay with us. We're so glad our décor lived up to your expectations — we love that our style caught your eye even before your arrival! It's wonderful to know the two of you enjoyed your time with us, and we're happy the room arrangement worked out perfectly for your visit. We truly appreciate your feedback about the dining options nearby, and we're glad Agave's was there to serve you! We hope to welcome you and your mom back again very soon for another fabulous stay. Best Regards, GLō Best Western Nashville Customer Team
NO STARs!!!!!!!!! They charged my card 2 times and didn't bother to try to fix it, said there was nothing they could do. I talked to 2 people, and they both were absolutely lost. Then, when I tried to tell them I am a manager at the at a property and I know how 3rd party reservations work, they hung up in my face. I am going to report them to coporate and I am not going to let up. How do you make a mistake and say there is nothing you can do? I will never travel to stay at the hotel again! I will complain until they are dealt with accordingly. I will be making sure I call every day until it is fixed. My son is traveling for work, and he has over $600-$700 tied up, and he was almost stranded because of this. Noone wants to sit on another person's mistake! Since you all are picking up the phone and then hanging up when I call. I documented that as well.
Dear Falisa, Thank you for taking the time to share your experience with us. We understand how frustrating billing concerns can be, and we appreciate you bringing this to our attention. We take all guest feedback seriously and recognize this wasn't the experience you expected. We're committed to ensuring every guest receives attentive service, and we regret that we fell short during your interactions with our team. Your feedback helps us identify areas where we can improve our service standards. We hope to have the opportunity to regain your trust on your next visit and demonstrate the level of care we strive to provide all our guests. Best Regards, GLō Best Western Nashville Customer Team
The room and the bathroom were very clean. Staff were very friendly as well. Would have liked the breakfast to be available until 10 AM for people who have late check in
Dear Guest, Thank you so much for the wonderful review and perfect rating! We're delighted to hear you found your room and bathroom very clean, and it's great to know our staff made you feel welcome during your stay. We really appreciate your feedback about breakfast timing. It's helpful to understand what would make the experience even better for our guests, especially those arriving later in the evening. Thank you for choosing to stay with us, and we hope to welcome you back on your next visit! Best Regards, GLō Best Western Nashville Customer Team
The room was superb and very clean staff was friendly and helpful!! I had to make a last minute change and they were very accommodating
Dear Guest, Thank you so much for the amazing review! We're thrilled you had such a wonderful experience with us. It's fantastic to hear that you found your room superb and spotless, and we're especially proud that our team was able to assist with your last-minute change. Our staff takes great pride in being friendly and accommodating, and your kind words mean so much to them. We believe flexibility and genuine hospitality make all the difference in creating memorable stays for our guests. We look forward to welcoming you back soon and providing you with another excellent experience! Best Regards, GLō Best Western Nashville Customer Team
Customer service is excellent. Beds are decent. If you want to travel to downtown but not stay tHis is your hotel. The breakfast was pretty good as well.the price point is definitely great.
Dear Wendy, Thank you for your great review and rating! We're so happy you enjoyed your stay with us. It's wonderful to hear that our team provided excellent customer service - that truly means a lot to us. We're glad you found our location convenient for exploring downtown Nashville and that you appreciated the breakfast and overall value. We work hard to offer our guests a comfortable experience at a great price point. We'd be delighted to welcome you back to GLō Best Western Nashville on your next trip to the area. Thank you for choosing us! Best Regards, GLō Best Western Nashville Customer Team
I am having to travel on a monthly basis to Nashville and stay in hotels around the airport and although I think I have vetted each one for me to have a good stay, last month was a disaster! I made my reservation here and kinda expected the same situation but it was great. The hotel is relatively new, the room was laid out well and the bed slept comfortably, water bottles were complimentary, breakfast was advertised as a bagel bar, but was so much more. I would definitely stay here again!
Dear Guest, Thank you so much for the fantastic review! We're thrilled that we exceeded your expectations and provided you with such a positive experience, especially after your previous challenges finding the right hotel. We're so glad you appreciated the thoughtful room layout, comfortable bed, and complimentary water bottles. It's wonderful to hear that our breakfast offerings surprised you in the best way possible! We take pride in providing our guests with a welcoming space that feels fresh and well-appointed. Since you're traveling to Nashville monthly, we'd be delighted to become your go-to airport hotel. We look forward to welcoming you back on your next visit and continuing to provide you with the comfortable, reliable stay you deserve. Best Regards, GLō Best Western Nashville Customer Team
Glo hotel is very clean and modern!! Staff is friendly and welcoming. I love the complimentary water and coffee they offer. Would definitely recommend Glo hotel!
Dear Guest, Thank you so much for the perfect rating and wonderful review! We're absolutely delighted you enjoyed the modern feel of our hotel and found everything so clean during your stay. It's fantastic to hear our team made you feel welcome, and we're so glad you appreciated the complimentary water and coffee. We love providing those little touches that make our guests feel at home. Your recommendation means the world to us! We can't wait to welcome you back on your next visit to Nashville. Thanks for choosing GLō Best Western! Best Regards, GLō Best Western Nashville Customer Team
Fantastic stay! The room was clean and tidy, check in/out was a breeze. The bathroom had great lighting for getting ready, and the breakfast was delicious! Some of the best waffles I've had, my fiancé and I both finished our own and we are not sweet breakfast people usually! The airport shuttle service was so kind, I would absolutely come stay here again.
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you had such a wonderful experience with us. It's great to know that our rooms met your standards and that check-in and check-out were smooth and hassle-free. We're especially delighted that you and your fiancé enjoyed our breakfast, particularly those waffles! It's always wonderful when we can win over guests who don't typically go for sweet breakfast options. We'll be sure to share your kind words with our breakfast team and shuttle service staff, as they take great pride in providing exceptional hospitality. We can't wait to welcome you both back on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Nice, clean hotel. Close to the airport and easy to get in and out. We have to come the Nashville a couple times a year and will make sure to come back.
Dear Guest, Thank you so much for the wonderful review! We're thrilled to hear we pleasantly surprised you during your stay at GLō Best Western Nashville. It's great to know you appreciated our clean accommodations and convenient location near the airport. We understand how important easy access is for travelers, and we're so glad this worked well for you. Knowing that you plan to make us your go-to hotel for your Nashville visits truly makes our day! We can't wait to welcome you back on your next trip to the area. Thank you for choosing GLō Best Western Nashville, and we look forward to hosting you again soon! Best Regards, GLō Best Western Nashville Customer Team
Very Clean Great Customer Service Room was very Clean Breakfast Included Close to downtown Free parking
Dear Guest, Thank you so much for the perfect rating and wonderful review! We're thrilled you enjoyed your stay with us. It's fantastic to hear you appreciated the cleanliness of your room, our team's customer service, and the complimentary breakfast. We're also glad our convenient location near downtown and free parking made your visit even more enjoyable. We work hard to provide great value and comfort for all our guests, so your kind words mean a lot to us. We can't wait to welcome you back on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Hotel was very clean . Staff was pleasant I can't give recognition to an individual because no one wore name tags. They definitely need to look at there wifi provider because I could not use it even when entered password it was extremely slow or not able to connect at all .
Dear Guest, Thank you for your great review and rating! We're so happy to hear you found our hotel clean and our staff pleasant during your stay. Our team takes pride in providing warm hospitality, and it's wonderful to know this came through for you. We appreciate your feedback about name tags and connectivity, as guest input helps us enhance the overall experience. We truly value you taking the time to share your thoughts, and we'd be delighted to welcome you back to GLō Best Western Nashville on your next trip to the area. Thank you for choosing us! Best Regards, GLō Best Western Nashville Customer Team
Nice, quiet, I'm a tall man the size of bed short. Bathroom shower drain kept venting a smell. Beautiful location to stay at..
Dear Carl, Thank you for choosing us for your annual football trip! We're so glad you enjoyed the quiet atmosphere and found our location beautiful. We appreciate your feedback about the bed size and your comments regarding the bathroom. Your insights help us continue enhancing the guest experience, and we're grateful you took the time to share them. We're happy to hear that overall you had a nice stay with us. We'd love to welcome you back for next year's football trip and hope to provide you with an even better experience! Best Regards, GLō Best Western Nashville Customer Team
A very great place to stay. The staff was great and the breakfast. I would come back whenever I do decide to
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're thrilled you had a wonderful time with us. It's great to hear that our staff made such a positive impression and that you enjoyed our breakfast—we love starting our guests' days off right with plenty of delicious options. Your kind words mean the world to our team, and we're so glad we could provide you with a memorable stay in Nashville. We can't wait to welcome you back whenever your travels bring you our way again. Thank you for choosing GLō Best Western Nashville! Best Regards, GLō Best Western Nashville Customer Team
Adelita was very nice and very attentive to my friends. She has a very pleasant personality and was very helpful. 5 Stars for me!!
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you had the best night's sleep with us, and we're especially delighted that Adelita made such a positive impact on your stay. She truly embodies our commitment to warm, attentive service, and we'll be sure to share your wonderful compliments with her. It's guests like you who make what we do so rewarding, and we can't wait to welcome you and your friends back for another restful stay! Best Regards, GLō Best Western Nashville Customer Team
Good location. Close to where I needed to be. Very accommodating. Excellent staff. Came for my daughters wedding and I was abt to early check in to get her ready! Everything was beautiful!!!!!!!
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're absolutely thrilled that we could be part of your daughter's special wedding day. What an honor it was to host you during such a memorable occasion! We're so glad the early check-in worked out perfectly and gave you the time you needed to help your daughter get ready. Our team always strives to accommodate our guests' needs, especially during important celebrations, and it's wonderful to know we could make your day easier. It's great to hear that our location was convenient for you and that everything met your expectations. Your kind words about our staff will truly brighten their day! We'd love to welcome you back for your next visit to Nashville, whether it's for another celebration or just a getaway. Best Regards, GLō Best Western Nashville Customer Team
The hotel is clean, and the rooms are updated. I went down to the lobby at 6:45am and learned 7 cars were broken into the night before. A guest borrowed a broom from the hotel and was outside sweeping broken glass from the parking lot.
Dear Leandra, Thank you for taking the time to share your experience. We're glad to hear that you found our rooms clean and updated. We truly appreciate you bringing this situation to our attention. We understand how concerning this must have been during your stay, and we sincerely regret that it impacted your experience with us. The safety and well-being of our guests is our top priority, and we take your feedback very seriously as we work continuously to enhance security measures and overall guest comfort. We hope you'll give us another opportunity to provide you with a more peaceful and enjoyable stay in the future. Best Regards, GLō Best Western Nashville Customer Team
Booked for a short weekend getaway. My husband and I enjoy Nashville downtown restaurants but the cost of hotels in the middle of the Broadway happening was not worth it to us so the Glo location was ideal being less than 10 min away. We took Uber which ranged from $10-25 based on time of day. The room and hotel was clean. No frills but clean is what was important. The buffet breakfast was a nice addition although we didn't find the food to our liking. Free hot coffee and bottled water daily was great.
Dear Guest, Thank you for your great review and rating! We're so glad our location worked perfectly for your Nashville getaway. You're absolutely right—we're ideally situated for guests who want easy access to Broadway without the downtown price tag, and it sounds like you made the most of it! We're happy to hear that cleanliness met your expectations and that you appreciated the complimentary breakfast, hot coffee, and bottled water. Thanks for your feedback about the breakfast options—we're always looking at ways to enhance our offerings for our guests. It sounds like you've found a great strategy for enjoying Nashville, and we'd love to be your home base again on your next visit! Best Regards, GLō Best Western Nashville Customer Team
We stayed there 2xs during our week in Nashville, the first time we had the guest above ours be very loud and in the morning. When we came back unfortunately we saw many cars with windows broken. It was sad to see. The rooms were spacious and clean. It was a huge plus to have a fridge and microwave, in case needed.
Dear Guest, Thank you for taking the time to share your experience with us. We're glad you found the rooms spacious and clean, and that the in-room amenities like the fridge and microwave added convenience to your stay. We appreciate you bringing your concerns to our attention. The comfort and security of our guests is our top priority, and we take your feedback seriously as we continually work to enhance the experience for everyone who stays with us. We hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Nashville. Best Regards, GLō Best Western Nashville Customer Team
We were welcomed in by Anusha and she was so friendly & helpful. Just wonderful! We slept comfortably and the breakfast was good. It was close enough to downtown and easy to get in and out of. We enjoyed staying here.
Dear Laurie, Thank you so much for the fantastic review and perfect rating! We're thrilled you had such a wonderful stay with us. Anusha will be delighted to hear your kind words—we'll be sure to share your compliments with her! We're so glad you enjoyed the comfortable accommodations, breakfast, and our convenient location for exploring downtown Nashville. It's exactly the experience we strive to provide for all our guests. We can't wait to welcome you back on your next visit to Nashville! Best Regards, GLō Best Western Nashville Customer Team
Just a stop to be closer to the airport that includes a shuttle. Shuttle included was great and the morning person was very helpful!
Dear Guest, Thank you for your great review and rating! We're so glad our airport shuttle service worked perfectly for your needs, and we're delighted to hear our morning team member made such a positive impression with their helpfulness. We know convenience is key when you're traveling, and we're happy we could provide you with a comfortable place to stay before your flight. It's wonderful to know our shuttle service added value to your experience with us. We'd love to welcome you back whenever your travels bring you through Nashville again. Safe travels! Best Regards, GLō Best Western Nashville Customer Team
Driving to Chattanooga and had to stop on the way to sleep, saw that there was a Glo in Nashville so decided to stop there. As always, it didn't disappoint. Reasonable price, clean and trendy rooms, good breakfast (although coffee could use some improvement). Friendly and quick check in, easy parking. I love the look of this hotel, super cool design.Not sure why they are considered 2 stars as they are nicer than some 3 star hotels I've stayed at.
Dear Mukimali, Thank you so much for the fantastic review! We're thrilled to hear that GLō Best Western Nashville was the perfect stop on your journey to Chattanooga. It's wonderful to know you're a returning guest and that we consistently meet your expectations. We're delighted you enjoyed our trendy design, clean rooms, friendly service, and convenient parking. Your kind words about our team and the overall experience mean the world to us. We appreciate your feedback about the coffee and breakfast offerings as we're always looking for ways to enhance our guests' experience. Thank you for recognizing what makes GLō special! We take great pride in providing excellent value and a fresh, modern atmosphere that stands out. We can't wait to welcome you back on your next road trip, whether you're passing through Nashville or making us your destination. Best Regards, GLō Best Western Nashville Customer Team
I stayed at a Glo in SD and was impressed so tried this one. Staff is always nice and accommodating. I like the friendly
Dear Danielle, Thank you for the perfect rating and for choosing GLō Best Western Nashville after your wonderful experience in SD! We're so happy to hear we lived up to your expectations. It's fantastic to know our staff made you feel welcome and provided the friendly, accommodating service you've come to appreciate from the GLō brand. Our team takes great pride in creating a warm atmosphere for every guest, and your kind words truly make their day. We're thrilled you've had such positive experiences with us. We can't wait to welcome you back on your next visit, whether here in Nashville or at another GLō location! Best Regards, GLō Best Western Nashville Customer Team
The staff are all wonderful. The place is extremely clean and the Breakfast is very Tasty! I give this place an all over score 9 out 10.
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're absolutely delighted to hear you had such a wonderful experience with us. It's great to know our team made a positive impression and that you enjoyed both the cleanliness of our property and our breakfast offerings. We take pride in providing a welcoming atmosphere and quality service, and your kind words mean so much to our entire staff. We truly appreciate you choosing GLō Best Western Nashville and look forward to welcoming you back on your next visit to the area! Best Regards, GLō Best Western Nashville Customer Team
I am a Diamond Select member and have stayed at a lot of BW properties! This one is an absolute hidden gem!! I saved a ton of money staying here with a quick Lyft or Uber downtown, which was also affordable! This place is so nice and clean and updated and the staff is all really great too!
Dear Nick, Thank you so much for the fantastic review! As a Diamond Select member, your experience across Best Western properties means a great deal to us, and we're thrilled that you discovered our hidden gem. We're so glad you found our location to be the perfect balance of convenience and value for exploring downtown Nashville. It's wonderful to hear that our updated facilities, cleanliness, and team all contributed to making your stay exceptional. Our staff works hard to ensure every guest feels welcomed and well taken care of. We truly appreciate your loyalty to the Best Western family and would be delighted to be your home base whenever your travels bring you back to Music City. Thank you for choosing GLō Best Western Nashville! Best Regards, GLō Best Western Nashville Customer Team
I was welcomed with care and joy and friendly staff and everyone was perfectly darling will return soon
Dear Guest, Thank you so much for the wonderful review! We're absolutely delighted to hear that our team's warm welcome made such a positive impression on your stay. Your kind words about our staff being caring, joyful, and friendly mean the world to us. Creating that welcoming atmosphere where guests feel genuinely valued is what we strive for every day, and it's wonderful to know we succeeded with you. We'll be sure to share your lovely feedback with our team. We're thrilled to hear you'll be returning soon and can't wait to welcome you back to GLō Best Western Nashville. Thank you for choosing us! Best Regards, GLō Best Western Nashville Customer Team
Needed to stay a night on our travels to Florida. The hotel represented a decent value but a couple of cleanliness issues with our particular room. Miss Alin, serving at the breakfast bar, was fantastic,
Dear Tex, Thank you for the great rating and for choosing us during your travels to Florida! We're so happy to hear that you found our hotel to be a good value for your overnight stay. We're absolutely delighted that Miss Alin made such a positive impression during breakfast – she'll be thrilled to hear your kind words! We appreciate your comments about the room during your stay, and your feedback helps us as we continuously work to enhance our guest experience. We hope to welcome you back on your future travels and look forward to providing you with another great experience! Best Regards, GLō Best Western Nashville Customer Team
My wife and daughter stayed at tis hotel in July before one of my daughter's sports competitions. The reviews seemed good but are misleading. The very first moment upon arriving to the hotel, they witnessed a completely naked adult male crawling around in front of the hotel's front entrance sign. Pictures are attached here, and they are unbelievable. My daughter was scared to go in. Because we arranged everything and did not want to change so unexpectedly to another unknown, they checked in quickly and just stayed in the room with everything locked until the next day when it was time to check out. They did also see some shady characters in cars appearing to be using drugs. In the morning, room service knocked on the door consistently for two minutes despite there being a "do not disturb" sign. We used points for this trip and I attempted to contact a Mr. Sahil Patel (manager) by telephone to complain, but he is harder to reach than the US President. I had to email him and he was initially sweet and promised a refund of points but never fulfilled his promises. He just gave us the runaround for over a month. Stay elsewhere.
Dear Chris, Thank you for taking the time to share your experience with us. We sincerely appreciate you bringing these concerns to our attention, as guest safety and comfort are our absolute top priorities. We understand this wasn't the experience you and your family expected during your daughter's sports competition visit, and we truly value your feedback. Your comments help us maintain our commitment to providing a safe, comfortable environment for all our guests. We take all guest feedback seriously and are dedicated to continuously enhancing our service standards and security measures. Our team remains focused on ensuring every guest feels secure and welcomed from the moment they arrive. We hope to have the opportunity to regain your trust on your next visit and demonstrate the level of service and safety our guests deserve. Best Regards, GLō Best Western Nashville Customer Team
Our stay at Glo was very good. Modern hotel, great breakfast, access to complimentary water bottles all day and the room was clean. My only complaint was that the ac was not turned on when we checked in so it was hot in the room. Also the lighting in the room wasn't that great. It was good during the day because of the natural light coming in from the windows, but at night we had to turn on every light in the room. Other than that, I would stay again.
Dear Felicia, Thank you for your wonderful review and great rating! We're so happy you enjoyed your stay with us at GLō Best Western Nashville. It's fantastic to hear that you appreciated our modern accommodations, breakfast offerings, and the convenience of our complimentary water bottles throughout the day. We're delighted that you found your room clean and comfortable, and we're glad the natural light from the windows enhanced your daytime experience. Thank you for bringing the room temperature and evening lighting to our attention - we truly value this type of specific feedback as it helps us continue enhancing our guest experience. It's wonderful to know that despite these concerns, you'd choose to stay with us again. We're committed to providing exceptional experiences for all our guests, and we look forward to welcoming you back for your next visit to Nashville. Best Regards, GLō Best Western Nashville Customer Team
Just a one night stay, but everything was wonderful. Desk staff pleasant, room comfortable, clean. Breakfast great.
Dear Candy, Thank you so much for the perfect review! We're absolutely thrilled that your one-night stay with us at GLō Best Western Nashville was wonderful in every way. We're delighted you found our desk staff pleasant and welcoming, and that your room provided the comfortable, clean environment you deserved. It's fantastic to hear that our breakfast met your expectations and added to your positive experience. Even though your visit was brief, your kind words about our service and amenities truly mean the world to our entire team. We'd love to welcome you back on your next trip to Nashville! Best Regards, GLō Best Western Nashville Customer Team
I wasn't sure what to expect when we were trying to find the place, kind of hidden. But a very cute place. Not over crowded. Great breakfast, Sausage gravy and biscuit, eggs, sausage patty, cereals, waffles, boiled eggs, fresh yogurt, fruit. Rooms were very nice and both soft and hard pillows. Firm mattress. Very clean!!
Dear Guest, Thank you so much for the fantastic review! We're absolutely thrilled that you discovered our charming boutique hotel and had such a wonderful experience during your stay. We're delighted you found our location to be a pleasant surprise and enjoyed the peaceful, uncrowded atmosphere we work hard to maintain. It's fantastic to hear that our breakfast impressed you with all those delicious options – from the sausage gravy and biscuits to the fresh fruit and yogurt. We're so pleased you appreciated the thoughtful touches in your room, including both soft and hard pillow options and the firm, comfortable mattress. Your kind words about our cleanliness and overall experience truly mean the world to our entire team. We'd love to welcome you back on your next visit to Nashville and create more wonderful memories with you! Best Regards, GLō Best Western Nashville Customer Team
Very clean and was on a quiet street. Staff was very friendly. Breakfast was good & Loved the rain shower.
Dear Guest, Thank you so much for the fantastic review! We're absolutely delighted that you found your room very clean and enjoyed the peaceful location on our quiet street. It's wonderful to hear that our staff made such a positive impression with their friendly service, and we're thrilled you loved the rain shower – it's one of our favorite features! We're so happy you enjoyed our breakfast as well. Your feedback about the cleanliness, tranquil setting, and amenities truly means the world to us and reinforces our commitment to providing exceptional experiences for our guests. We'd be delighted to welcome you back to GLō Best Western Nashville on your next visit and look forward to hosting you again soon! Best Regards, GLō Best Western Nashville Customer Team
I am new to Nashville. When I left my plane I went to the shuttle area and waited for the shuttle from Best Western. Many other hotels had shuttle buses that picked up passengers. I had to call Best Western to get my shuttle, they need to tell people about this so they don't have to wait 30 minutes before realising that a Best Western shuttle won't arrive unless you call them.
Dear Guest, Thank you for your great review and rating! We're so glad you enjoyed your stay with us and chose GLō Best Western Nashville for your first visit to our wonderful city. We really appreciate you bringing this to our attention about our shuttle service process. Your feedback helps us understand how we can better communicate our procedures to guests, especially those who are new to Nashville and our property. We're pleased the shuttle was able to get you here safely once you called, and we hope the rest of your stay was comfortable and enjoyable. We'd love to welcome you back on your next visit to Nashville and look forward to hosting you again soon! Best Regards, GLō Best Western Nashville Customer Team
This establishment is very clean!! The one think I will say is our king mattress was not comfortable and moved all over the platform. Also. The body wash is not what it says it is. But otherwise it's great.
Dear Alana, Thank you so much for the fantastic review and for highlighting that we're "super for the price!" We're absolutely delighted that you found our establishment very clean – that's something our housekeeping team takes tremendous pride in. We're so glad that overall you had a great experience with us. We truly appreciate you bringing your observations about the room comfort to our attention, as guest feedback like yours helps us continue to enhance our accommodations and amenities. Thank you for choosing GLō Best Western Nashville, and we'd love to welcome you back on your next visit for another excellent stay! Best Regards, GLō Best Western Nashville Customer Team
Clean, spacious, great air conditioning, convenient and free airport shuttle. Staying for proximity to airport but there is a dunkin and Mexican restaurant walking distance from hotel. Nice lobby area.
Dear Guest, Thank you so much for the perfect rating and fantastic review! We're absolutely delighted you found our hotel ideal for your pre-flight stay. We're thrilled you enjoyed the clean, spacious accommodations and that our air conditioning kept you comfortable. It's wonderful to hear our complimentary airport shuttle service made your travel experience so convenient. We're also glad you discovered the nearby dining options - having Dunkin' and the Mexican restaurant within walking distance is definitely a great bonus for our guests! Your kind words about our lobby area mean so much to our team. We work hard to create a welcoming atmosphere from the moment you arrive. We'd be delighted to welcome you back on your next trip through Nashville and look forward to creating more wonderful memories with you! Best Regards, Aries Connects World Customer Team
The property was nice. We were a little disappointed that there wasn't a pool. Elevator was a little challenging getting stuck and wouldn't go to the first floor unless you hold the button. Car chargers should be further away from the hotel, the cord run across the sidewalk which is a trip hazard and makes it difficult the get your cart full of luggage over it. Nice friendly staff. Very clean.
Dear Guest, Thank you for your great review and rating! We're so happy you found our property nice and appreciated our friendly staff and clean accommodations. It sounds like you were here for a special Nashville wedding celebration, which makes us even more delighted that you chose to stay with us. We appreciate your feedback about the amenities and facilities. Your comments help us as we continue to enhance the guest experience and look at ways to improve our property features. We're glad our team was able to provide you with the friendly service you experienced during your stay. We'd be delighted to welcome you back on your next trip to Nashville and hope to create an even more wonderful experience for you. Best Regards, Aries Connects World Customer Team
This is an excellent hotel for the price paid. It opened less than a year ago and has a modern feel to it. It is in a valley, hidden behind the rodeway inn just minutes from the airport. The bed was comfortable, room was clean but sparse. Microwave, coffee, refrigerator and iron/board all in room. Bathroom and walk-in shower are large and easily accessible. Wifi was fast. Breakfast was good, but sausage patties tasted more like hamburger than sausage. Typical hotel breakfast fare. Would have been nice to have some potatoes. Shuttle service from airport was friendly and helpful. We will definitely stay here again. FYI, Agave's Mexican restaurant just a short walk up the hill is a great dinner option.
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're thrilled that you had such a positive experience at GLō Best Western Nashville and found excellent value during your stay. We're delighted you appreciated our modern facilities and convenient location near the airport. It's wonderful to hear that you found the room comfortable and well-equipped with all the amenities you needed, and that you enjoyed our spacious bathroom with the walk-in shower. We're also pleased that our complimentary airport shuttle service and friendly staff made your arrival smooth and welcoming. Thank you for your thoughtful feedback about our breakfast offerings - we're glad you found it satisfying overall. We appreciate you sharing your dining recommendation for Agave's as well, which we're sure other guests will find helpful. We can't wait to welcome you back on your next visit to Nashville! Thank you for choosing GLō Best Western Nashville, and we look forward to hosting you again soon. Best Regards, Aries Connects World Customer Team
Great stay. Nice room. Very clean and definitely come back. Great complimentary water. Great staff. Can't wait for the next visit!! ☺️
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're absolutely thrilled that you had such a great stay with us. It's wonderful to hear that you enjoyed your clean, comfortable room and found our staff to be great. We're so happy you appreciated the complimentary water and that everything exceeded your expectations. Your kind words truly make our day and mean so much to our entire team. We can't wait to host you again on your next visit and look forward to creating more wonderful memories with you! Best Regards, Aries Connects World Customer Team
Really nice , the bed was so comfy and the room was very nice and clean I would highly recommend ! We probably should of stayed longer
Dear Guest, Thank you so much for the perfect rating and fantastic review! We're absolutely delighted your 21st birthday trip was such a success and that you found your room so comfortable and clean. It's wonderful to hear our cozy beds provided you with a great night's rest, and we're thrilled the overall room experience exceeded your expectations. We take great pride in maintaining spotless accommodations for all our guests. We'd love to host you for a longer stay next time and help create even more special memories on your future visits to Nashville! Best Regards, Aries Connects World Customer Team
We had stayed at Glo in a different city so we knew what to expect. Front desk staff was friendly. Rooms were fine. Wifi was serviceable. I needed an outlet near the bed, but there is no outlet close to the bed - an extension cord is needed since the outlets are a distance away from the bed. The first morning two tour buses had stayed the night. Lots of people at breakfast. Coffee carafe's were empty, the farm fresh yogurt machine was not working properly, the batter for the waffle maker was empty. Since we had not seen the breakfast monitor, we went to the front desk and asked where the breakfast monitor was. Breakfast monitor did not keep up well with what needed to be replenished nor keeping the counters of the breakfast area clean. I never saw the tables cleaned after people ate and left at any of the breakfast we ate there. Before we went back to our room, we stopped for more coffee and the carafe's had not been refilled. We mentioned again to the person at the front desk who told us they were just filled - they weren't. After that first day, the breakfast monitoring improved some, but keeping the coffee carafe's filled still seemed to be a problem. The farm fresh yogurt machine never worked properly - even for the breakfast monitor. This needs to be fixed. There was also an elevator that had an expired inspection certificate (March 2025) posted. This same elevator stopped working on Saturday, and getting an elevator for Sunday breakfast and check out was not easy. There were two tour buses and a baseball team needing to use just elevator. Be aware there is nothing really close by. Expect to drive several miles for restaurants, shopping, etc. and traffic can be quite heavy. It is not far from the airport if you are flying in and out, but did not hear airplane noise. Would I stay again, probably not.
Dear Guest, Thank you for your detailed review and for choosing GLō Best Western Nashville again based on your positive experience at another GLō location. We're delighted you found our front desk staff friendly and that our rooms and wifi met your expectations. We appreciate your feedback about the breakfast service and room amenities. Your comments about the breakfast experience are valuable to us as we continuously work to enhance our morning offerings for all guests. We understand the importance of having fully stocked coffee stations and properly functioning equipment, especially during busy periods with group stays. Thank you for bringing the elevator situation to our attention as well. We take all maintenance matters seriously and are committed to ensuring our facilities meet the highest standards for guest comfort and safety. We recognize that our location offers a quieter setting away from the busy airport corridor, and we're glad you found it peaceful despite being conveniently close to the airport. We hope to have the opportunity to provide you with an improved experience should you consider staying with us again in the future. Best Regards, Aries Connects World Customer Team
I did not the 25.00 deposit putback on card, like was told it would be. The room was , the staff was very great and friendly, the breakfast was great, and the place very clean
Dear Guest, Thank you so much for the fantastic review! We're absolutely delighted to hear you had such a wonderful experience with us. It's great to know our staff made a positive impression with their friendly service, and we're thrilled you enjoyed our breakfast and found everything clean and comfortable. We're so glad you loved your stay overall, and we truly appreciate you taking the time to share your experience. Your kind words about our team and amenities mean the world to us. We'd be delighted to welcome you back on your next trip to Nashville and look forward to creating more wonderful memories with you! Best Regards, Aries Connects World Customer Team
The staff was very friendly, attentive, courteous, and hard working. It was a great price just an Uber/Lyft ride away from Broadway.
Dear Andrea, Thank you so much for the fantastic review! We're absolutely thrilled that you had such a wonderful experience during CMA Fest and that our team made such a positive impression on you. It's wonderful to hear that you found our staff to be friendly, attentive, courteous, and hard working - that truly reflects the level of service we strive to provide every guest. We're also delighted that our convenient location worked perfectly for your CMA Fest experience, offering you great value while being just a quick ride away from all the Broadway action. We'd love to welcome you back for next year's CMA Fest or anytime your travels bring you to Nashville. Thank you for choosing GLō Best Western Nashville, and we can't wait to host you again! Best Regards, Aries Connects World Customer Team
We find this to be comfortable and clean and a great location for our needs. Staff is friendly and breakfast is good.
Dear Guest, Thank you for the great review and rating! We're so happy to hear that you found your accommodations comfortable and clean, and that our location works perfectly for your needs. It's wonderful to know that our front desk staff made a positive impression with their friendly service, and we're delighted you enjoyed our breakfast offerings. Your kind words about our team and amenities truly make our day. We take great pride in maintaining high standards of cleanliness and comfort while providing the warm, welcoming service that makes each guest feel at home. We'd be delighted to welcome you back on your next trip to Nashville and look forward to continuing to meet your accommodation needs. Best Regards, Aries Connects World Customer Team
I enjoyed my stay - great service - comfortable bed - hot shower - quiet - great shuttle service to airport staff sca
Dear Guest, Thank you so much for the fantastic review and for taking the time to share your experience! We're absolutely delighted that you enjoyed your stay with us. It's wonderful to hear that our team provided you with great service throughout your visit, and we're so glad you found the bed comfortable for a restful night's sleep. We're also thrilled that you appreciated the hot shower and quiet atmosphere - we know how important peaceful rest is for our guests. It's especially gratifying to know that our airport shuttle service made your travel experience more convenient. Your kind words about our staff mean so much to our entire team. We're looking forward to welcoming you back on your next trip to Nashville! Best Regards, Aries Connects World Customer Team
Clean and comfortable. Lovely concept! Arrived early and was able to check-in at no additional charge.
Dear Guest, Thank you so much for the fantastic review! We're absolutely thrilled that you loved our decor and layout concept. It's wonderful to hear that you found everything clean and comfortable during your stay, and we're so pleased our design resonated with you. We're particularly delighted that our team was able to accommodate your early check-in at no additional charge. Providing flexible service and going the extra mile for our guests is something we truly value, and it's great to know this made a positive difference in your experience. Your kind words about our concept and attention to detail mean so much to our entire team. We can't wait to welcome you back on your next visit to Nashville! Best Regards, Aries Connects World Customer Team
Entire place is clean and very spacious. Great location and close to airport but never heard a plane. Will remember this place
Dear Guest, Thank you so much for the fantastic review and perfect rating! We're absolutely thrilled that you had such a wonderful experience with us. It's fantastic to hear that you found our hotel clean and spacious, and we're so glad our convenient location worked perfectly for you. We take great pride in providing that ideal balance of being close to the airport while maintaining a peaceful, quiet environment for our guests to rest comfortably. Your kind words about remembering us truly make our day! We're delighted that we've earned a place in your travel plans, and we'd be honored to welcome you back whenever your travels bring you to Nashville again. Best Regards, Aries Connects World Customer Team
Very convenient clean pleasant people were there from the front desk to the room attendance very clean very safe very quiet peaceful and comfortable. It was highly recommended to us and it did not fail I would recommend it repeatedly to friends and family
Dear Guest, Thank you so much for the glowing review! We're thrilled that the GLō Best Western Nashville lived up to its name and truly "glowed" during your stay with us. We're delighted to hear you found our team members pleasant throughout your experience - from the front desk to our room attendants. It means the world to us that you appreciated the cleanliness, safety, and peaceful atmosphere we work hard to maintain. It's especially rewarding to know that we met the high expectations set by the recommendation you received. Your willingness to recommend us to friends and family is the highest compliment we could receive. We look forward to welcoming you back on your next Nashville visit and continuing to exceed your expectations. Best Regards, Aries Connects World Customer Team
Enjoyed the quiet stay. Breakfast was good. Lots of options. Convenient to downtown and the airport. Comfortable beds and pillows galore. Pretty clean. The shower could have been cleaner. Otherwise very satisfying stay. One thing I would suggest is something to keep the doors from slamming as you enter and exit the rooms. The are loud.
Dear Guest, Thank you so much for the wonderful review! We're delighted you enjoyed a quiet stay with us at GLō Best Western Nashville. We're thrilled to hear you found our location convenient for both downtown explorations and airport access - one of our most appreciated features. It's fantastic that you enjoyed our breakfast with its variety of options and found our beds comfortable with plenty of pillows for a restful night's sleep. Thank you for sharing your thoughts about our room features. We appreciate your feedback regarding the shower and door noise, as guest insights help us enhance our service. We've taken note of your helpful suggestion about door mechanisms. We look forward to welcoming you back on your next Nashville visit and continuing to provide you with a comfortable and satisfying experience. Best Regards, Aries Connects World Customer Team
New hotel. Room was clean and spacious. Bathroom was good size. Water pressure wasn't great though. Lobby was large and on the eclectic side. Check in and check out was very easy.
Dear Guest, Thank you so much for the fantastic review! We're delighted you enjoyed your stay at our GLō Best Western Nashville. It's wonderful to hear you appreciated our modern rooms and spacious accommodations, which we take great pride in offering to our guests. We're pleased you found the check-in and check-out process smooth and efficient, as we're always working to make your experience with us as seamless as possible. Your positive comments about our unique lobby design are much appreciated - we've aimed to create a welcoming space with character that reflects Nashville's vibrant spirit. Thank you for your feedback regarding the water pressure; we value these insights as they help us enhance the guest experience. We're truly grateful you chose our hotel for your Nashville visit and hope to welcome you back soon for another wonderful stay in Music City! Best Regards, Aries Connects World Customer Team
This is a cute, modern hotel. I've never stayed at a Best Western or any of their hotels but I was pleasantly surprised. The area isn't bad, right off of 40. 10 minutes or so from Downtown Broadway. The lobby of the hotel is very clean with modern furniture. The room was nice, clean, with nice decor. The carpet in the hallway however is absolutely DISGUSTING!! Forget about cleaning it just rip it up and put down laminate or tile. Thank goodness there was no carpet in the room. Yucky carpet in the hallway shouldn't deter anyone from staying here just walk fast to your room. I would stay here again if I ever come back to Nashville!! Great customer service, very polite staff.
Dear Guest, Thank you for your wonderful review of GLō Best Western Nashville! We're delighted that you were pleasantly surprised by your first experience with our brand and appreciated our modern hotel design. It's great to hear you found our convenient location ideal for exploring Nashville, just a short drive from Downtown Broadway. We're so pleased you enjoyed our clean lobby with modern furnishings and that your room met your expectations for cleanliness and decor. Thank you for highlighting our team's great customer service - we pride ourselves on our friendly, polite staff who work hard to ensure our guests have a comfortable stay. We appreciate your feedback about the hallway flooring and have noted your suggestion as we continuously evaluate ways to enhance our property. We're thrilled that you would choose to stay with us again on your next visit to Nashville and look forward to welcoming you back! Best Regards, Aries Connects World Customer Team
Clean and great atmosphere everyone working was great customer service 10 out of 10 made the trip worth it
Dear Guest, Thank you so much for the fantastic review! We're absolutely thrilled that you enjoyed your stay with us at GLō Best Western Nashville. It's wonderful to hear that our team provided you with excellent customer service and that you found our hotel clean with a great atmosphere. Our staff works hard to ensure every guest has a memorable experience, and your perfect rating tells us we're succeeding in our mission. Comments like yours truly make our day and motivate us to maintain the high standards you've highlighted. We look forward to welcoming you back on your next trip to Nashville and hope to create more wonderful memories with you. Your kind words mean the world to us. Best Regards, Aries Connects World Customer Team
Very clean and pleasant place. The room was perfect for 1 night stay. Spacious and very colorful! I love the modern style. The breakfast was tasty! Hot and fresh. Thank you for giving a variety of options for breakfast. I would recommend the company to keep in mind for the guest who don't eat pork and is needing protein (: overall thank you for a clean nice stay!
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear you enjoyed your stay at GLō Best Western Nashville. It's wonderful to know that our modern, colorful rooms made such a positive impression on you and provided the perfect space for your overnight stay. We're delighted that you found our breakfast offerings tasty, hot, and fresh. Your suggestion regarding protein options for guests who don't eat pork is greatly appreciated. Guest feedback like yours helps us continue to enhance our offerings and create an even better experience for everyone who stays with us. Thank you for recommending our hotel and for highlighting our cleanliness standards. We take pride in maintaining a spotless environment for all our guests. We look forward to welcoming you back to GLō Best Western Nashville on your next visit to the area! Best Regards, Aries Connects World Customer Team
Our room was very spacious and the hallway smelled clean immediately stepping off of the elevator. Bed linens were clean and appeared new. The rate was fantastic, especially compared to the other airport properties and none of the hassle of staying downtown.
Dear Guest, Thank you so much for the fantastic review! We're thrilled that you enjoyed your stay with us at GLō Best Western Nashville. It's wonderful to hear your positive comments about the cleanliness of our property and the spaciousness of your room. We take great pride in maintaining our high standards, from our fresh linens to the welcoming atmosphere throughout the hotel. We're particularly pleased that you found our rates to be excellent value compared to other airport properties. Our location offers the perfect balance of convenience and comfort without the downtown congestion, and we're delighted this added to your positive experience. We look forward to welcoming you back on your next visit to Nashville. Thank you for choosing GLō Best Western Nashville for your stay and for taking the time to share your experience. Best Regards, Aries Connects World Customer Team
Hotel was clean with new towels. Shuttle to and from airport was on time and very convenient. Short Uber ride downtown
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear you enjoyed your stay with us at GLō Best Western Nashville. We're delighted that you found our hotel clean and appreciated the fresh towels provided during your stay. It's wonderful to know that our airport shuttle service met your expectations with its punctuality and convenience. We also appreciate you mentioning our favorable location, with downtown Nashville being just a short Uber ride away. We look forward to welcoming you back on your next visit to Nashville. Thank you for choosing GLō Best Western Nashville for your accommodation needs. We can't wait to host you again and create more wonderful memories with you! Best Regards, Aries Connects World Customer Team
I recommend for people to come here if you come down to Nashville Tennessee may God bless this establishment
Dear Guest, Thank you so much for the fantastic review! We're thrilled to hear that your experience at GLō Best Western Nashville exceeded your expectations. It's wonderful to know you found your room amazing and appreciated the warm, respectful service from our team. We're especially grateful for your kind recommendation to other Nashville visitors. Our team works hard to create a welcoming environment where guests can enjoy comfortable accommodations during their time in Music City. Your blessing for our establishment means a great deal to all of us. We can't wait to host you again on your next visit to Nashville. It's guests like you who make what we do so rewarding, and we look forward to creating more wonderful memories with you in the future. Best Regards, Aries Connects World Customer Team
Unbelievable value for the price! Great beds. Very nice and tidy and clean accommodations. Yummy breakfast and the staff is friendly! How nice is that! We will definitely stay here again.
Dear Guest, Thank you so much for the perfect rating and wonderful review of your stay at GLō Best Western Nashville! We're absolutely delighted that you found such great value in your experience with us. It's fantastic to hear that you enjoyed our comfortable beds and appreciated the cleanliness of our accommodations. We're thrilled that you found our breakfast offerings delicious and that our team members provided you with friendly service throughout your stay. Nothing makes us happier than knowing our guests feel welcomed and well taken care of during their time with us. Your comments about the value received for the price paid are especially rewarding to hear. We look forward to welcoming you back on your next visit to Nashville! It's guests like you who make what we do so worthwhile, and we can't wait to host you again for another enjoyable stay in the future. Best Regards, Aries Connects World Customer Team
Can't beat the price. Modern and a warm breakfast. Close to airport with affordable shuttle. Win win for everyone
Dear Guest, Thank you so much for the fantastic review! We're delighted you enjoyed your stay at GLō Best Western Nashville and appreciated our excellent value. Your title gave us a smile! We're thrilled you found our modern accommodations comfortable and enjoyed our warm breakfast offerings to start your day right. It's wonderful to hear that our convenient location near the airport worked perfectly for your needs, and that our affordable shuttle service added to the convenience of your stay. These little touches really do make for a win-win experience. We take pride in offering a combination of comfort, convenience, and affordability that makes our guests feel they've made the right choice. We'd be delighted to welcome you back on your next trip to Nashville. Thank you for choosing GLō Best Western Nashville for your stay! Best Regards, Aries Connects World Customer Team
The first night there were 12 cars with broken windows and theft - mine included. Mine was a rental, so I then had to deal with insurance and the rental company. The hotel said they filed a police report and they would give me a copy, which they never did in my 5-day stay. On night three there were 15 cars broken into with windows smashed - mine was saved that time because I parked in the loop next to the door. They did nothing to compensate the people who had to deal with this trouble, except tell us to leave our doors unlocked. (BTW, after the first night many of us did that, but the windows were still smashed in.)
Dear Allison, Thank you for taking the time to share your experience with us. We appreciate your feedback about your recent stay at GLō Best Western Nashville, especially regarding your vehicle security concerns. We take guest security seriously and appreciate you bringing this matter to our attention. The safety of our guests and their belongings is of paramount importance to us. We sincerely hope to have the opportunity to regain your trust on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
Everything was very nice. No complaints I really likes that housekeeydid not bother us & it was a quiet stay. The front desk guy was very nice.
Dear Sandra, Thank you so much for the fantastic review of your mother/daughter trip to GLō Best Western Nashville! We're thrilled to receive your perfect rating and are delighted that everything met your expectations during your special time together. We're so happy to hear you appreciated the quiet atmosphere and our approach to housekeeping that allowed you to enjoy your stay without interruptions. It's wonderful to know that our front desk team member made a positive impression on you as well. Creating a welcoming and peaceful environment for our guests is exactly what we strive for. We'd be delighted to welcome you and your mother back to GLō Best Western Nashville for your next getaway. Thank you again for choosing our hotel and for taking the time to share your positive experience with others. Best Regards, Aries Connects World Customer Team
I stayed here bc of the price and proximity to TNU for a night for a sporting event. The room was very nice, clean, loved the shower and full length mirror on the bathroom door. The breakfast was good and hot and lots of drink options. The only thing that would have made the stay better is he pillows! More of a variety. The pillows were all the same firmness and square, more like accent pillow. I cousins sleep bc continuously bc of it! Make my neck hurt.
Dear Mary, Thank you so much for the fantastic review of your stay at GLō Best Western Nashville! We're delighted that you found great value in our location. It's wonderful to hear you enjoyed our modern room amenities, cleanliness, and our hot breakfast selection with diverse beverage options. We truly appreciate your thoughtful feedback about the pillows. Guest comfort is our top priority, and we value suggestions that help us enhance the sleep experience for our guests. Thank you for bringing this to our attention as we continually work to refine our offerings. We look forward to welcoming you back on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
This hotel was very modern, EXTREMELY comfy and quiet! The staff was very friendly and airport shuttle service excellent! Breakfast was good. Very clean! Only downside was there were some car windows busted the night we stayed-not ours but it was sad to see. It felt like a safe area other than that though.
Dear Toreen, Thank you for your wonderful review! We're thrilled to hear you had an exceptional stay with us at GLō Best Western Nashville. It's fantastic to know you appreciated our modern design, comfortable accommodations, and the peaceful atmosphere we strive to maintain for all our guests. We're delighted you found our staff friendly and enjoyed our airport shuttle service. It's also great to hear that our breakfast offerings and cleanliness standards met your expectations. We take pride in maintaining a welcoming environment for all our guests. Thank you for sharing your feedback about your overall experience. We're committed to providing a comfortable and secure environment, and we value your comments about the property. We look forward to welcoming you back on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
Great facility. The beds, sheets and linen are extra comfy. Fun vibe and the breakfast was good. The price were competitive. There were some unfinished details perhaps because of it being a newer facility. Will be back unless the prices exceed the value.
Dear Alan, Thank you so much for the fantastic rating and review! We're thrilled to hear you enjoyed the great vibe at GLō Best Western Nashville. It's wonderful to know you found our beds, sheets, and linens extra comfortable – providing a restful sleep experience is a top priority for us. We're delighted you appreciated our fun atmosphere and enjoyed our breakfast offerings. Thank you for recognizing the competitive pricing we offer – we strive to provide excellent value for our guests. We appreciate your understanding regarding some finishing touches as we continue to enhance our newer facility. We look forward to welcoming you back on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
I would 2000% recommend this hotel. There are lots to choose from in this area - and this one for sure hit the mark. I stay in BW about 40 nights a year and so have seen all kinds - this is one of the nicest that I have seen. Bed was very comfy - pillows great. Wifi - fast - room very clean and spacious - breakfast good - rooms VERY quiet - location to airport and downtown good.
Dear Guest, Thank you for the fantastic review! As a frequent Best Western guest, your glowing recommendation means so much to us. We're absolutely delighted that GLō Best Western Nashville stands out among your many hotel experiences. It's wonderful to hear that you enjoyed so many aspects of your stay, from our comfortable beds and pillows to the spacious, quiet rooms. We take great pride in providing our guests with an exceptional experience, and we're thrilled that our location, WiFi speed, and breakfast offerings enhanced your visit. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next trip to Nashville. Best Regards, Aries Connects World Customer Team
Had a flight into Washington DC cancel and had to find an airport for the night. This place was fine. Free breakfast was decent if minimal, scrambled eggs, sausage, biscuits and pastries. The shuttle to the airport runs from 4AM-12AM midnight, FYI.
Dear Guest, Thank you for choosing GLō Best Western Nashville during your unexpected travel change! We're so happy we could provide you with a comfortable stay when you needed it most. We're glad you enjoyed our complimentary breakfast and found our convenient airport shuttle service helpful. Our shuttle service is indeed designed to accommodate our guests' varied flight schedules, making travel days as stress-free as possible. Thank you for taking the time to share your experience. We look forward to welcoming you back whenever your travels bring you to Nashville again! Best Regards, Aries Connects World Customer Team
The Nashville Glo is consistent with the brand with clean, modern looking rooms and black out blinds that make the room nicely dark. The fitness center was small but functional with all equipment in good working order. The breakfast area is spacious and has good variety. Good value
Dear Gary, Thank you for sharing your wonderful review! We're delighted to hear that you had another great experience at GLō Best Western Nashville and that we consistently met the high standards you've come to expect from our brand. We're pleased that you enjoyed our modern rooms with their effective blackout blinds, and it's great to know you found value in our amenities, from our well-maintained fitness center to our spacious breakfast area with its varied offerings. Your recognition of our hotel as a good value means a lot to us. We look forward to welcoming you back on your next visit to Nashville. Thank you for your continued trust in GLō Best Western! Best Regards, Aries Connects World Customer Team
Clean, quiet, comfortable beds, good breakfast, nice price. Not your typical Best Western experience. I would stay here again.
Dear Guest, Thank you for the fantastic review of GLō Best Western Nashville! We're thrilled to hear that your stay with us exceeded your expectations and showcased our modern approach to hospitality. We're delighted you enjoyed our comfortable beds, peaceful atmosphere, and breakfast offerings. Your comments about our cleanliness and value are particularly appreciated, as these are key aspects of the exceptional experience we strive to provide for all our guests. We can't wait to welcome you back on your next visit to Nashville. Thank you for choosing GLō Best Western Nashville for your stay! Best Regards, Aries Connects World Customer Team
Nice rooms were clean and quiet Beds we're good Would stay again big breakfast offered had several items
Dear Guest, Thank you for the perfect rating and wonderful review of GLō Best Western Nashville! We're thrilled to hear that you enjoyed a comfortable stay with us and appreciated our clean, quiet accommodations. We're delighted that you found our beds comfortable and enjoyed our extensive breakfast selection. It's especially rewarding to know that you would choose to stay with us again - that's the ultimate compliment! We look forward to welcoming you back on your next visit to Nashville and creating more great experiences for you. Best Regards, Aries Connects World Customer Team
The Glo Best Western is a wonderful affordable, clean and convenient place to stay close to the Nashville airport. We stayed in room 313 which is a spacious king bedroom with a small refrigerator, coffee maker and lots of additional storage space. The shower was great and the bathroom was a good size. The hotel also provides a nice free breakfast. The only negative was that the room didn't have a safe. Overall a great and clean place to stay near the airport.
Dear Guest, Thank you for your wonderful review of your recent stay at GLō Best Western Nashville! We're delighted that you found our hotel to be both affordable and well-maintained. We're so glad you enjoyed the spacious comfort of room and appreciated our in-room amenities, including the refrigerator and coffee maker. It's fantastic to hear that you found the shower and bathroom to your liking, and that you were able to start your day right with our complimentary breakfast. Your comments about the cleanliness and convenience to Nashville Airport are particularly appreciated, as these are priorities we take pride in. We look forward to welcoming you back on your next visit to Nashville. Thank you for choosing GLō Best Western Nashville for your stay! Best Regards, Aries Connects World Customer Team
Nice clean place to ride out a snowstorm. The staff was efficient and friendly and very accommodating to all travelers needing early airport shuttle service.
Dear Guest, Thank you for taking the time to share your wonderful review! We're delighted that our team could provide you with a comfortable haven during the snowstorm. It's especially gratifying to hear that you found our staff friendly and efficient during challenging weather conditions. We take pride in ensuring our guests receive excellent service, particularly when coordinating airport transportation. Our team's commitment to accommodating early shuttle service needs is a key part of making travel easier for our guests. Looking forward to welcoming you back to GLō Best Western Nashville on your next visit - hopefully during clearer weather! Thank you for choosing to stay with us. Best Regards, Aries Connects World Customer Team
Glo Best Western Nashville Our room was great but...the coffee condiments were all already opened, the floor in room and bathroom was full of sand and dirty, the mattress was uncomfortable hard we could feel the piping around the sides. The night staff was super accommodating and friendly. The day manager not so much sitting on the Internet. Breakfast on a holiday New Year's Day - Wednesday was closed in spite of several people(10 ) arriving at 905 am or shortly after. Most people look at major holidays as a weekend days. Manager expressed no empathy and smugly said they pulled breakfast at nine when asked. Wow the contrast in service and friendliness was very sad. We were really impressed last night. But we were only in the room a brief time to drop off our stuff and book a Lyft Today we will look else here on our next visit to Nashville. Day staff is chasing off your guests. Lastly upon checking out the woman at the desk did offer to "try" and ask for a 10% refund but then refused to provide a printed invoice for our stay.
Dear Terri, Thank you for taking the time to share your feedback about your New Year's Day stay with us. We appreciate your kind words about our night team's friendly service and accommodation. We value your comments about room comfort and amenities, as they help us maintain our high standards. We're also grateful for your feedback regarding our breakfast service hours and day staff interactions. Our goal is to provide consistent, excellent service across all shifts, and your insights will help us enhance our guest experience. We hope to have the opportunity to regain your trust and demonstrate our true service standards on a future visit to Nashville. Best Regards, Aries Connects World Customer Team
Everything was later much good during our stay I just suggest different lamps by the beds they are kind of in the way, I think the lamps on the table with the usb would be great by the bed, other than that everything was clean and comfortable!!
Dear Kasey, Thank you for sharing your wonderful review! We're delighted to hear that you enjoyed your stay at GLō Best Western Nashville and found everything to be clean and comfortable. Your specific feedback about our room amenities is greatly appreciated, as it helps us continually enhance our guest experience. We take pride in maintaining high standards of cleanliness and comfort, and it's wonderful to know this was reflected during your stay. Thank you for your thoughtful suggestion regarding the bedside lamps and USB accessibility - we value this kind of feedback as it helps us make meaningful improvements to our guest rooms. We look forward to welcoming you back to GLō Best Western Nashville on your next visit to Music City. Best Regards, Aries Connects World Customer Team
I would recommend staying somewhere else. Our last night we woke to several car windows being broken into. Glass all over the ground. Maybe they should hire security. Stay away from this location. We won't stay here again.if you're not concerned with safety them this is your spot.
Dear Alex, Thank you for taking the time to share your feedback about your recent stay at GLō Best Western Nashville. We sincerely appreciate you bringing your experience to our attention, as the safety and security of our guests is our highest priority. We take all guest concerns about security very seriously, and your feedback has been shared with our management team. We maintain active security measures throughout our property and continuously evaluate ways to enhance these protocols to ensure our guests feel secure during their stay. We hope to have the opportunity to regain your trust and demonstrate our ongoing commitment to providing a safe, comfortable, and welcoming environment for all our guests. Best Regards, Aries Connects World Customer Team
Hotel was great my friends and I loved it. Breakfast was good.. Staff was great, hotel was clean. I love the way they lock the door and need a key to get in after hrs.
Dear Krystal, Thank you for the fantastic review! We're thrilled that you and your friends had such a wonderful experience at GLō Best Western Nashville. It's great to hear you enjoyed our breakfast offerings and experienced such great service from our dedicated team members. We're particularly pleased that you appreciated our security measures, including our after-hours key card access system. The safety and comfort of our guests is our highest priority, and we're glad you felt secure during your stay. We look forward to welcoming you and your friends back for another delightful stay with us in Nashville! Best Regards, Aries Connects World Customer Team
Staff was friendly and hotel room was very clean,and very easy to get to the airport and drop off my rental car the next morning!
Dear Guest, Thank you for the wonderful review of your stay at GLō Best Western Nashville! We're thrilled to hear that your first experience with us was a perfect one. It's particularly rewarding to know that you found our team friendly and your room immaculately clean. We love that our convenient location made your travel arrangements smooth, especially for your airport journey and rental car return. Our proximity to Nashville International Airport is indeed one of the features our guests appreciate most. We look forward to welcoming you back to GLō Best Western Nashville on your next visit to Music City! Best Regards, Aries Connects World Customer Team
Comfortable and very relaxing my boys love it in a quiet area in one of the busiest cities Nashville
Dear Leslie, Thank you for the fantastic review of GLō Best Western Nashville! We're delighted to hear that you and your boys had such an enjoyable stay with us. It's wonderful to know that our location provided the perfect balance - offering a peaceful retreat while still being conveniently situated near Nashville's exciting attractions. We take great pride in creating a comfortable and relaxing atmosphere for families, and it brings us joy to know that your family felt right at home here. The fact that your boys loved their time with us makes us especially happy, as we know how important it is to find a hotel that pleases the whole family. We look forward to welcoming you and your family back for another peaceful stay in the heart of Music City! Best Regards, Aries Connects World Customer Team
Very convenient location, airport shuttle, great value for the dollar. Would absolutely stay again!!
Dear Colette, Thank you for sharing your wonderful review of GLō Best Western Nashville! We're thrilled that you had such a fantastic experience at our hotel. It's great to hear that you found our location convenient and appreciated our complimentary airport shuttle service. We take pride in offering our guests excellent value and modern amenities that make their travels more comfortable. Your enthusiasm about staying with us again is the best compliment we could receive! We look forward to welcoming you back on your next trip through Nashville. Best Regards, Aries Connects World Customer Team
The hotel is absolutely lovely and the lobby is luxurious, yet quiet and organized. It resonates with kindness and calm collected efficiency. It has been an honor and a privilege to stay here for the past few days while dealing with major travel issues. Delayed and cancelled flights. Airlines not being accommodating and providing rooms when they overbook and cancel flights. I really feel for the hotel industry. Especially the ones right next to airports. Every human who works here Kaci, Ahbi, Sid, Denise and anyone else I didn't remember. Thank you so so so so so much for your absolutely out of this world civil service. You are real heroes and I will leave 5 star reviews on every single platform for GLO BEST WESTERN NASHVILLE AIRPORT FOREVER! 3 CHEERS FOR GLO!! GLO GLO GLOOOOOOOOTASTICCCC!!!!!! It's a real glow up here. If you are visiting Nashville and prefer the convenience of airport hotels with the encompassing greenery of a lush forest, then this is the place to go. I just live downtown for a few months, and trust me, it is so chaotic and not for the faint of heart. This place feels like a home full of welcoming family and I'd come back to spend my hard earned money hear any day. Even just to come visit my new friends who run this place like pros. Just wow to everyone. Here is a copy of my poetry book and check me out on IG!
Dear Guest, Your incredibly heartfelt review of GLō Best Western Nashville has truly touched our entire team! We're particularly moved by your recognition of Kaci, Ahbi, Sid, and Denise - they exemplify the spirit of hospitality we strive to maintain, especially during challenging travel situations. We'll make sure they know how much their support meant to you. We're honored that our hotel became your peaceful sanctuary during your flight difficulties. Your beautiful description of our lobby as luxurious, yet quiet and organized and our atmosphere of kindness and calm collected efficiency perfectly captures what we aim to achieve. Thank you for your extraordinary kindness and for choosing GLō Best Western Nashville. We look forward to welcoming you back again! Best Regards, Aries Connects World Customer Team
The room above me had a child constantly running around, including waking me up both mornings. Hotel staff was unwilling or unable to find a solution that would allow me to not deal with it. I stay in a lot of hotels for work and this is the worst experience I have ever had.
Dear Michael, Thank you for taking the time to share your experience at GLō Best Western Nashville. I sincerely apologize for the significant disruption to your rest caused by the noise from the room above. We're sorry we missed the mark on providing you with the quiet, comfortable stay you deserved. We will be more proactive in addressing this issue and finding an appropriate solution for you. This experience does not reflect our service standards, and I have shared your comments with our management team to improve our response to similar situations. Please know that we value you and hope you'll give us another opportunity to provide you with the exceptional stay experience you should expect from us. Best Regards, Aries Connects World Customer Team
We arrived to the hotel at 3 am for check in after a long day of delayed flights. When we arrived in our room, we found the deadbolt was not working and we found the entire back wall behind the fridge and microwave were covered in cockroaches. We then went back down to talk to Sid at the front desk, and were told they were sold out and there was nothing he could do, but he was sure that “no one will get in.” This was completely unacceptable. We asked Sid to contact a manager, and he refused. He also refused to offer any solution to the problems. We were forced to find a different hotel at 3 am and leave. When we asked Sid to provide documentation that we would not be charged for the room, he stated “I can't do that, don't worry it won't be charged.” Again, ridiculous and disappointing. I have never been so dissatisfied with service or the cleanliness of a room and would tell anyone to avoid this place at all costs.
Dear Krista, We are deeply sorry to hear about your distressing experience at our hotel. Your account of what transpired is deeply concerning and falls far below the standards we strive to maintain at GLō Best Western Nashville. The issues you encountered with the deadbolt and cleanliness of the room are unfortunate, and we take full responsibility for this lapse. We're equally dismayed by the inadequate response you received from our night staff. Please know that this is not representative of our usual service standards. Your feedback is crucial in helping us improve, and we assure you that immediate corrective actions will be taken. Best Regards, Aries Connects World Customer Team
I would rate my expierience as a 1 because I had a family emergency where I could not make the trip and they would not give me a credit to rebook at a later date or a cancel at no charge or a reduced charge. The person I spoke with had no empathy or consideration at all. I think it would have been fair to allow me to change dates in the next 6 or 12 months at the same property. The airline was understanding and gave me a partial credit toward a future booming... not BW.
Dear Carol, I sincerely apologize for the distressing experience you encountered from our team. At GLō Best Western Nashville, we strive to handle sensitive situations with understanding and compassion, and it seemed like we missed the spot in this instance. Your feedback about our cancellation policy is valuable. While we must adhere to certain booking policies, we acknowledge that emergencies require a more nuanced approach. I've shared your experience with our management team to review our handling of similar situations moving forward. Please accept my personal apologies. Should your travels bring you to Nashville in the future, I would welcome the opportunity to help restore your trust in our property. Best Regards, Aries Connects World Customer Team
Beds and pillows were very comfortable. The rooms were very spacious everything was nice and comfortable. All of the staff was great. The towels were very soft, and the showers were very spacious and clean. The refrigerator actually kept my beer and food very cold.
Dear Guest, We're absolutely delighted to hear about your great stay at GLō Best Western Nashville! Your glowing review truly makes our day. It's wonderful to know that you found our beds and pillows so comfortable, and that you appreciated the spaciousness of our rooms and showers. We take pride in maintaining cleanliness throughout our hotel, so we're thrilled you noticed. We're also pleased that our staff left a positive impression on you. They work hard to ensure every guest feels welcomed and cared for. And it's great to hear that even the little details, like our soft towels and efficient refrigerator, enhanced your experience. Thank you for sharing your thoughts with us. We hope to welcome you back soon for another refreshing stay! Best Regards, Aries Connects World Customer Team
My wife and I stayed at the Glo as part of a tour we were on. Hotel was clean comfortable with a great shower. However, the soaps in the shower are squeeze bottles making it hard to squeeze due to arthritis. Also, I can do without the modern decor. TV has limited channels. No Newsmax, no INSP etal.
Dear Guest, Thank you for taking the time to share your feedback about your stay at GLō Best Western Nashville. We're pleased to hear that you found the hotel clean and comfortable, and that you enjoyed the shower. We appreciate your honest comments about the squeeze bottles and modern decor. Your input about the challenges with the soap dispensers is valuable, and we'll certainly take this into consideration for future improvements. Regarding the TV channels, we understand the importance of having a variety of options and will revisit our current lineup. Your insights help us enhance our guests' experiences. We hope you'll give us another opportunity to serve you in the future. Best Regards, Aries Connects World Customer Team
Traveling for Business while spending time wish family. The hotel was clean and modern with friendly staff.
Dear Guest, We're thrilled to hear about your fantastic experience at GLō Best Western Nashville! Thank you for choosing us for your business trip and family time. It's wonderful to know that our clean, modern accommodations and friendly staff contributed to your amazing stay. We understand how important it is to have a comfortable base when juggling work commitments and family time. Your positive feedback means the world to us and reinforces our commitment to providing an exceptional experience for all our guests. We hope your business endeavors in Nashville were successful and that you created some wonderful memories with your family. We'd be delighted to welcome you again for your future visits. Best Regards, Aries Connects World Customer Team
Outstanding quality for the $$. It's a nice, seemingly new facility in a safe and quiet location with quick, direct driving access to Opry Land —- 5 Star in my book! We booked online and, being BW Rewards members, received a reduced rate. Breakfast was outstanding! Service Outstanding…
Dear Joe, We're absolutely thrilled to read your glowing review of GLō Best Western Nashville! Your amazing rating means the world to us, and we're delighted that we exceeded your expectations on multiple fronts. It's wonderful to hear that you found our hotel to be an outstanding value, with our modern facilities, safe location, and convenient location all contributing to your positive experience. We're especially pleased that you enjoyed our breakfast offerings and received exceptional service throughout your stay. Thank you for choosing GLō Best Western Nashville. We can't wait to welcome you back for another wonderful experience! Best Regards, Aries Connects World Customer Team
Very comfortable beds, lots of pillows, weekend front desk sir was nice and very helpful. We used the airport shuttle which was convenient. I would recommend staying here. Would like to suggest better TP ?
Dear Trish, We're thrilled to hear about your great stay at GLō Best Western Nashville! It's wonderful to know that you found our beds comfortable and enjoyed the abundance of pillows. We're also delighted that our weekend front desk staff provided excellent service - we'll be sure to pass along your kind words. We're glad you found our airport shuttle convenient. It's one of the amenities we're proud to offer our guests. Thank you for your recommendation - it means a lot to us! We appreciate your suggestion about the toilet paper. Guest comfort is our priority, so we'll certainly take this feedback into consideration as we continually look for ways to enhance our guests' experience. Thank you for choosing us, and we look forward to welcoming you back soon! Best Regards, Aries Connects World Customer Team
The location was quiet and the breakfast was good.checking in was quick and the room service was great. The location was near a lot of restaurants.
Dear Guest, We're thrilled to hear about your excellent experience at GLō Best Western Nashville! It's wonderful to know that you enjoyed our quiet location. We take pride in offering a peaceful retreat in the heart of Nashville's vibrant atmosphere. We're especially pleased that our quick check-in process, great room service, and satisfying breakfast left a positive impression on you. These are all areas where we strive to excel, and it's rewarding to know we met your expectations. Thank you for taking the time to share your feedback. We hope to welcome you back soon for another enjoyable stay! Best Regards, Aries Connects World Customer Team
DONT STAY HERE!!! MY CAR WAS BROKEN INTO TOO ALONG WITH SEVEN OTHER CARS THE STAFF DIDNT CARE THEY DIDNT EVEN BOTHER TO LET US KNOW BEFORE HAND OR WHEN CHECKING OUT. THE ROOM WAS NASTY AND HAD A BAD ODOR ITS NOT WORTH IT! I SHOULD WISH I COULD HAVE BOOKED SOMEWHERE EARLIER
Dear Tiara, We're truly sorry to hear about your experience at GLō Best Western Nashville. The issue with your car and the condition of your room are completely unfortunate, and we sincerely apologize for falling short of your expectations. Your safety and satisfaction are paramount to us. We're taking your feedback very seriously and are addressing these issues with our team. We'll also look into the room cleaning and maintenance procedures. Please know that we're committed to making significant improvements. Best Regards, Aries Connects World Customer Team
Friendly front desk lobby attendant. Breakfast was good, shuttle service to the airport super convenient. Would be better if they stocked the tea/coffee station with more options and keep toilet paper fully stocked in the guest bathroom on the 1st floor.
Dear Christopher, Thank you for taking the time to share your experience at GLō Best Western Nashville. We're thrilled to hear that our front desk team provided you with a friendly welcome – that's exactly the kind of service we strive for! It's great to know you enjoyed our breakfast and found our airport shuttle convenient. We appreciate your suggestions about our tea/coffee station and bathroom supplies. Rest assured, we're taking note of these details to enhance our guests' comfort. Your feedback is invaluable in helping us improve, and we're grateful you brought these points to our attention. We're always looking for ways to make our guests' stays even better. We hope to welcome you back soon for another pleasant stay! Best Regards, Aries Connects World Customer Team
It's was great that it had an airport shuttle. Everything was classy. Room was great, breakfast had hot and cold options, bacon, eggs, sausage, waffles, cereal, pastries, a variety of yogurts. Mexican restaurant is right around the corner.
Dear Guest, Thank you for your wonderful review of GLō Best Western Nashville! We're thrilled to hear that our convenient location and airport shuttle service enhanced your stay. It's fantastic that you found everything classy and enjoyed your room. We're delighted that our breakfast offerings hit the spot. It's great to know you appreciated the variety we provide to start your day right. Your positive feedback means the world to us, and we hope to welcome you back on your next visit to Nashville! Best Regards, Aries Connects World Customer Team
Stayed just one night , clean and would stay again without question. Breakfast included was a plus for me!
Hello, thank you for taking the time to share your feedback! We are pleased to hear that you had a pleasant stay with us and that you found our hotel clean and enjoyable. We're glad you appreciated the included breakfast as well. Your kind words are truly appreciated and we look forward to welcoming you back for another stay in the future. Best Regards, Aries Connects World Customer Team
Place was decent, but we asked for and were confirmed that we would have adjoining rooms due to travel with an infant but when we got there we were told that they DIDNT EVEN HAVE ADJOINING ROOMS AT THE FACILTY! Why would they tell us that they did when we called in and booked the room ???
Dear David, we sincerely apologize for the miscommunication regarding the availability of adjoining rooms, especially given the importance of this request for your travel with an infant. This is certainly not the experience we aim to provide, and we are deeply sorry for the inconvenience and frustration it caused. We will be reviewing our booking procedures to ensure that such errors do not occur in the future. We regret that your visit to our hotel was not as fruitful as we wished, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We understand that these instances may have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Best Regards, Aries Connects World Customer Team
This place is very nice. From the moment we walked in, was greated by the very nice front desk woman. Very accommodating with our stay With only booking with a little time. Breakfast was good. The room was very clean. Would recommend to stay here. And not from from downtown Nashville.
Dear Guest, we are happy to have hosted you and served you well at GLō Best Western Nashville. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our location, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Aries Connects World Customer Team
I never expected a best western to look so moderate! This was such an amazing experience. I'll recommend this hotel to everyone. And the price was great as well!
Dear Guest, we are pleased to learn that you have given us a lovely review of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at GLō Best Western Nashville! Best Regards, Aries Connects World Customer Team
Great customer service. Made reservations and retrieved my room in 30 seconds. Breakfast bar was good
Dear Guest, thank you so much for your positive feedback! We're thrilled to hear that you experienced great customer service and that your check-in process was swift and efficient. It's wonderful to know that you were satisfied with our breakfast bar as well. We strive to provide a seamless and enjoyable experience for all our guests, and your kind words reinforce our efforts. We look forward to welcoming you back to GLō Best Western Nashville for another pleasant stay in the future. Best Regards, Aries Connects World Customer Team
The hotel is very clean, smells amazing, the staff was kind, and although breakfast was limited, it tasted good. I don't think the cleaning crew understood English, but I communicated through the front desk staff and all was great. I would stay again.
Dear Angela, thank you for your positive comments about the cleanliness of our hotel, the pleasant smell, and the friendliness of our staff. We're glad you enjoyed your stay despite the limited breakfast options and the language barrier with our cleaning crew. Your patience and understanding in communicating through the front desk are much appreciated. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at GLō Best Western Nashville with the finest of our amenities and resources! Best Regards, Aries Connects World Customer Team
The check in went ok. The parking lot was clean and had cctv with some lights. The room was ok 3out5 there were some unkept areas. The shower was hot and had pressure. Bed was ok. I really appreciate the room layout and the bench seat and the extra chairs. The window blind was super damaged didn't even try to touch it. Didn't stay for breakfast but it was ready at 6am. Hotel was very close to airport.
Dear Cody, thank you for taking the time to share your experience with us. We're glad to hear that your check-in went smoothly and that you appreciated the clean, well-lit parking lot with CCTV. It's great to know that you liked the hot shower with good pressure and enjoyed the room layout, including the bench seat and extra chairs. We apologize for the unkept areas in the room and the damaged window blind, which we will address promptly. Although you didn't stay for breakfast, we hope the early availability was convenient for your schedule. We're pleased that our proximity to the airport was beneficial for your travels. Your feedback is invaluable as we strive to improve our guests' experiences, and we hope to welcome you back for an even better stay at GLō Best Western Nashville. Best Regards, Aries Connects World Customer Team
We stayed here for one night as we traveled back across the country home. It was clean, staff was friendly, and was super close to everything we needed. 10/10 would recommend!
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Nice hotel for the price. Very clean, free coffee, bottled water and soda 24/7 Staff was very friendly
Dear Guest, we are happy to have hosted you and served you well at GLō Best Western Nashville. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities, offerings, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Aries Connects World Customer Team
It is what I call a excellent hotel. Staff really polite. Awesome breakfast. Nice clean room. Hot coffee.
Dear Cliff, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Love this location, it was closed off and quiet, and they had different varieties for breakfast, which I live definitely will come back for future stays
Dear Guest, thank you so much for taking the time to review your stay at GLō Best Western Nashville. We are aware that our quiet, convenient location impressed you greatly. We are glad to learn that this worked out perfectly for you, along with a varied breakfast service. It was delightful to host you, and we would gladly welcome you again many more times for a quick or extended getaway! Best Regards, Aries Connects World Customer Team
Very clean place , friendly staff that was very helpful and would recommend this place to others. We were pressed for time to change for wedding and they let us check in a little early which was very helpful. Good pillows too!
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at GLō Best Western Nashville with the finest of our facilities and services! Best Regards, Aries Connects World Customer Team
When the rep saw my mom needed wheelchair assistance he made sure we were on the 1st floor. The room was spacious enough for wheel chair to move around in. The next morning when I went to get coffee the rep was very warm and helpful. Thank you again for making our stay a great experience.
Dear Guest, thank you so much for your kind words. We're delighted to hear that our staff was able to accommodate your mother's need for wheelchair assistance by providing a spacious first-floor room. It's wonderful to know that you found our team warm and helpful, especially during your morning coffee run. Your positive feedback is truly appreciated, and we're glad we could make your stay a great experience. We look forward to welcoming you back in the future for another fulfilling vacation. Best Regards, Aries Connects World Customer Team
This was a nice hotel. My mom and I were in the area for an appointment in the Nashville area. Although we drove to Nashville, I do have to say that this hotel is conveniently located near the airport for those who were looking for something close to the airport. The rooms were nice, and they did have free breakfast, wifi, and fitness center. They also were able to offer shuttle pick up to and from the airport.
Dear Guest, we appreciate your positive feedback about our hotel, especially its convenient location near the airport, the well-maintained accommodations, and the amenities provided. We're glad you and your mom had a pleasant stay and found the free breakfast, wifi, fitness center, and shuttle service to be helpful. Thank you for choosing our hotel for your visit to Nashville. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation! Best Regards, Aries Connects World Customer Team
Check in was a breeze. Front desk was very friendly and the room was very clean and updated. Will stay again when we're back in Nashville and need a room.
Dear Guest, thank you for your glowing review! We are thrilled to hear that check-in was a breeze and that you found our front desk team friendly and helpful. It's great to know that you enjoyed the clean and updated room. We look forward to welcoming you back when your travels bring you to Nashville again. Best Regards, Aries Connects World Customer Team
I stay at Best Westerns and other hotels and this hotel is in the top five. I unfortunately left before breakfast but the rooms are all amazing and modern. Beautiful layouts and showers and super clean
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. We are sorry you did not get to savor our breakfast. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Comfortable and clean. Staff is courteous and pleasant. The breakfast area clean and stocked. I keep coming back. Rooms are pretty cool decorated.
Dear Guest, we are thankful for giving our hotel a splendid rating for our pleasant staff, well-stocked breakfast area, and decorated rooms. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers. Best Regards, Aries Connects World Customer Team
Loved the location of this hotel. 6 minute drive to the Grand Ole Opry and a great shopping mall with various restaurants. Hotel felt very safe. Was clean and we had a good sleep. Breakfast was good and the apples were amazing! Would stay here again if I'm in Nashville. The hotel is also about 5-10 minutes to downtown.
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
The hotel tries to mask the awful smells coming from the pipes by using heavily scented laundry soap and sprays throughout the hotel. It's over powering and sticks to anything you bring in the hotel with you. Bathroom pipes smell like death coming for you. The doors slide “close” but they don't lock and are extremely heavy to fully close. Lacks privacy. No morning coffee available because night staff was sleeping behind desk. We only found them on accident when trying to check out and couldn't find anywhere to put our keys. We reached around the monitor to put the keys and there we found them. Several angry people were waiting for coffee. So just checked out super early and went to the donut shop for ours. I don't trust any water that comes out of those pipes.
Dear Guest, thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not meet the high standards of service we aim to provide, and we deeply regret any inconvenience caused. We're actively addressing the concerns you raised regarding the unpleasant odors and lack of privacy in the bathrooms, as well as the challenges with door locks. Additionally, we're investigating the incident with our night staff to ensure that such oversights do not recur. Please accept our sincerest apologies for the inconvenience regarding the morning coffee service. Rest assured, we are taking immediate steps to rectify these issues and improve our guests' experience. We understand your concerns regarding the water, and we assure you that we are actively working to resolve any plumbing issues to ensure the safety and comfort of our guests. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards, Aries Connects World Customer Team
I had a lovely stay and the room was exceptional. Plenty of room and clean. Only thing missing was an indoor pool and/or Hot Tub❤️
Dear Guest, thank you for your kind words! We're thrilled to hear that you had a lovely stay and that you found your room exceptional and spacious. We appreciate your feedback regarding the amenities you would like to see, and we'll certainly take it into consideration for future improvements. We hope to have the pleasure of welcoming you back to GLō Best Western Nashville for another lovely stay soon! Best Regards, Aries Connects World Customer Team
Very nice and clean. We had a pleasant experience. The beds were very comfortable, and the room was spacious:)
Dear Guest, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, spacious, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your pleasant stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
Only negative was A/C was a little noisy. The bed was comfortable and room was very comfortable and clean. Overall good stay.
Dear Guest, thank you for your review and for choosing our hotel for your stay. We're delighted to hear that you found your room comfortable and clean, despite the noisy A/C unit. We apologize for the inconvenience caused and will address this issue promptly. Your comfort is our top priority, and we hope to welcome you back for an even better stay in the future. Best Regards, Aries Connects World Customer Team
If you book this place you're gonna love it on me and god himself. The beds are so comfortable and the big pillows had me dreaming good
Dear Guest, we are pleased that you thoroughly enjoyed your time at GLō Best Western Nashville. We appreciate you letting us know how satisfied you were with our rooms, beds, and pillows. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
I have stayed here twice in the past two months. The hotel is super clean, comfortable rooms and convenient location, overall a good place to stay. Will be staying here again on my next trip to Tennessee.
Dear Guest, many thanks for your glowing review of our hotel. At GLō Best Western Nashville, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and convenient location make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Nashville! Best Regards, Aries Connects World Customer Team
Newly rehabbed! Clean very spacious room and bathroom. Bed very comfortable. Nice towels and toiletries provided. Lobby chic, and open. Great spacing for socializing. Breakfast provided options from cereals and yogurt to bacon, eggs, biscuits and waffles. Price was great. Location within minutes. of local attractions.
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Modern, clean look. Bright open lobby, friendly desk people. Room was spacious, very clean. In room coffee, small fridge. Very comfortable bed, no noise. Very convenient to the interstate. Definitely recommend.
Dear Guest, we are happy to have hosted you and served you well at GLō Best Western Nashville. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our property, front desk services, facilities, bedding, and location. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Aries Connects World Customer Team
Great location convenient to Opry Mills. Clean rooms. Not fond of bathroom sink style and limited water pressure but pleasant experience overall. Front desk staff was pleasant and friendly and willing to answer questions. Definitely recommend for a short stay.
Dear Guest, thank you for sharing your experience with us. We're delighted to hear that our hotel's location and cleanliness met your expectations, although we apologize for any inconvenience caused by the style of the bathroom sink and limited water pressure. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to improve our facilities. It is our pleasure to learn that our pleasant and responsive front desk service made an impression on you. We're glad you had a pleasant experience, and we hope to welcome you back soon! Best Regards, Aries Connects World Customer Team
I was pleasantly surprised at the size of the room, which was huge! The walk-in shower was also an unexpected luxury. It was everything that was advertised and more! Included was a work desk with free wifi, a mini fridge and microwave, and a coffee pot. Thanks for a great stay!
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Area seems kind of older--not much variety of stores--but the actual hotel is okay. Bed was comfortable, shower was comfortable and included liquid shampoo, soap, and conditioner. Towels were okay. Hot breakfast was okay. I especially liked the fresh yogurt, but it was running low on my second (and last) day. The only thing I didn't really like was the HVAC was quite loud, made it difficult to sleep.
Dear Guest, thank you for your detailed feedback regarding your recent stay. We're pleased to hear that you found our hotel comfortable and enjoyed our amenities, such as the comfy bed, shower facilities, toiletries, and hot breakfast. We apologize for any inconvenience caused by the noise from the HVAC system and the shortage of fresh yogurt. Your feedback is valuable to us, and we will work to address these issues to ensure a more enjoyable experience for our guests. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at GLō Best Western Nashville many more times. Best Regards, Aries Connects World Customer Team
Hotel was fairly new & was a nice room, pretty easy to find. Never found the in room safe. Bed not as comfortable as I would've expected. Stayed there for a couple of nights while heading down to Florida.
Dear Guest, thank you for choosing to stay with us during your trip. We're glad to hear that you found the room nice and enjoyed your overall experience. However, we apologize for any inconvenience caused by the discomfort of the bed and the difficulty finding the in-room safe. Your feedback has been noted, and we will work diligently to address these issues to ensure a more comfortable stay for our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at GLō Best Western Nashville. Best Regards, Aries Connects World Customer Team
Overall everything was excellent! Great customer service, cleaness, full breakfast, parking. Rooms are very roomy. Five minutes from downtown Broadway. Highly recommended and definitely will stay here again!!
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience! Best Regards, Aries Connects World Customer Team
Great hotel, great location, great amenities, great service, very clean & comfortable rooms. Full breakfast was included-- it was all fresh and very delishish. Easy check in & out. Great location that was close to downtown while avoiding the trouble of finding parking/having to pay for parking and also not having to deal with the chaotic downtown traffic. Would recommend to anyone looking for a hotel in nashville.
Dear Makayla, thank you for your glowing review! We are delighted to hear that you thoroughly enjoyed your stay, from our convenient location to our delicious breakfast offerings. Your recommendation means the world to us, and we look forward to welcoming you back on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
Clean and Neat Good breakfast.. but the sewer system is terrible.. comes from the shower. Other than that it is a clean hotel . Front staff is nice and you dont have to ask for anything. Everyone is there to assist you.
Dear Guest, we appreciate your positive comments regarding our cleanliness, front desk service, and breakfast offerings. However, we apologize for the inconvenience caused by the sewer system issue. Rest assured, we will address this matter promptly to ensure a cleaner and more comfortable experience for our guests. Thank you for your sincere remarks. We hope to exceed your expectations during your next stay. Best Regards, Aries Connects World Customer Team
When I arrive the hotel staff young lady wasn't very hospitable but the hotel was very clean, the free breakfast was good and free parking was the best. The hotel was affordable based on the other places in Nashville. The hotel is maintained like a 5 star.
Dear Jene, we appreciate your feedback regarding your recent stay with us. While we're pleased to hear that you found our hotel clean, affordable, and well-equipped, we apologize for any lapse in hospitality from our staff upon your arrival. Providing friendly and welcoming service is important to us, and we regret falling short of meeting your expectations. Your compliments about our amenities and breakfast are greatly appreciated, and we're glad to hear that you enjoyed your overall experience. Your feedback will be shared with our team to ensure that we provide exceptional service to all our guests. We hope to have the opportunity to welcome you back for another pleasant stay in the future. Best Regards, Aries Connects World Customer Team
The staff was very professional, the rooms were very clean. And the breakfast was good. Bacon and eggs, orange juice, waffles cereal, biscuits, sausage gravy.oatmeal, three types of juices, and bananas, oranges and apples. I'm very happy that I chose to stay there/
Dear Dennis, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
The front desk staff were super helpful! We really appreciated their extra effort to help us solve a problem with our reservation. Both people behind the desk were really nice and the manager was extremely organized and professional. Will definitely stay here again. The room was nice, too, and the bed very comfortable with giant pillows. Uber rates to Broadway (live music everywhere) varied from $12-$31, depending upon time of day.
Dear Guest, we are thrilled to hear that you found our front desk staff to be courteous and accommodating during your stay. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. Our clean and comfy rooms make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Nashville! Best Regards, Aries Connects World Customer Team
This location in Nashville is not a safe area and I do not recommend staying at. Personal Safety is @ risk of your family. No cameras in Handicap parking lot, management aware and does not want to fix. Guest vehicle was broken into, during stay and hotel staff didn't appear bothered. Dirty and poor housekeeping staff. It may look nice, and the rooms are upgraded but it is poorly managed, and the value is not worth it.
Dear Heidi, we sincerely apologize for the concerns and difficulties you faced during your stay at our Nashville location. Your safety and well-being are our top priorities, and it's disheartening to hear that you felt at risk and encountered issues with the management's response to the safety concerns and housekeeping standards. We take your feedback seriously and will handle these issues promptly to ensure the safety and satisfaction of our guests. If there's anything specific you would like to share or if there are ways we can make amends, please reach out to our team. We value your feedback and the opportunity to handle your concerns. Best Regards, Aries Connects World Customer Team
The young man who checked me in was very customer oriented: friendly, helpful and professional. The young man at checkout is rude! I asked about checking out…never said a word he pointed at the small box to drop in the key cards. The room was very spacious, clean and the bed was comfortable. Very nice hotel and only 3 mls from the airport.
Dear guest, thank you for choosing our hotel and taking the time to share your feedback. We're pleased to hear that the young man who checked you in was friendly, helpful, and professional and that you found the room very spacious, and clean, and the bed comfortable. However, we apologize for any inconvenience or rudeness you experienced during the checkout process. Your feedback is important, and we will handle this issue to ensure that all aspects of our guest service meet the high standards we aim to provide. If there's anything else you'd like to share or if there are specific areas where we can further improve, please feel free to let us know. We value your patronage and hope to provide you with an even more positive experience in the future. Thank you for your feedback! Best Regards, Aries Connects World Customer Team
The only thing I can recommend about this Best Western is the breakfast being above normal for this chain. The room decor was outdated, the room itself was kind of small and not completely cleaned (dusty). The heating unit functioned only partially. Most importantly was the thin walls. The room next to us had their TV on all night. Another room the conversation was audible enough for me to understand what it was about till about 1am. I don't expect a hotel to control guests personal habits, but I do expect a hotel to be designed to filter a lot of the noise room to room. For those wondering I didn't ask to be moved because by the time I felt it was unreasonable for the TV/conversation noise to be done (around midnight) in my opinion I had no desire to call desk, pack up and move everything.
Dear Guest, thank you for sharing your thoughts on your recent stay at our Best Western. We sincerely appreciate your feedback and want to express our apologies for the inconvenience you experienced. We are delighted that you enjoyed our breakfast offerings, but we regret that the room fell short of your expectations in terms of size, decor, and cleanliness. We take your concerns about the heating unit and noise levels seriously, and we will address these issues promptly with the help of our maintenance team to enhance our guests' comfort. Your complaints regarding the poor soundproofing are duly noted, so we will explore ways to mitigate sound transfer between rooms. We also genuinely understand your reluctance to move rooms at that time of the day. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards, Aries Connects World Customer Team
Got stuck in nashville due to the storm for two nights and this hotel was amazing! It is so clean the staff is super helpful and friendly and the morning breakfast is delicous. Next time i come back to nashville im staying here
Dear Guest, we are happy to have hosted you and served you well at GLō Best Western Nashville. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hygiene standards, staff services, and breakfast. Your lovely review makes us feel unique about the quality of our accommodations and provisions, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Aries Connects World Customer Team
We just needed a place to stay for the night on a road trip, and this place was cheaper than other hotels in the area. The best thing about our stay here was dinner up the hill at Agave's Mexican Restaurant. "Warm, exceptional service" according to their website. Not in our experience. Sunday morning, in the middle of breakfast hours, the dining area was beyond dirty - the buffet counter, floor, and every table had food, liquid or trash. Not because the guests didn't clean up after themselves; the tables were full, and every guest I saw was trying to make the best of a bad situatuion (using copious amounts of napkins). Even fast food restaurants are expected to wipe down tables in between guests and tidy up food/drink stations from inevitable drops/spills. Yet, the Glo staff who put out a "tips" jar was nowhere to be seen, not even taking care of the basics much less doing anything tip-worthy. When I inquired at the front desk, she didn't apologize or offer to call someone to help, instead said "she must be in the kitchen." I asked if there was anyone who could help out, and she told me the manager wasn't there (concluding, I guess, that "anyone" doesn't include housekeeping, maintenance, reception, or any able-bodied staff member who can push a broom or use a cleaning cloth). A restaurant operating with that level of disregard for guest experience and cleanliness would either be closed down or go out of business. DO BETTER, or don't do it at all. The room was fine, but the no-carpet aesthetic makes the rooms louder and neighboring rooms easier to hear. The very loud AC unit covered some noise, but was also annoyingly erratic in its fan speed. If you stay on the first floor, you'll have to go to another floor for ice.
Dear Guest, thank you for taking the time to share your feedback. Firstly, we apologize for the disappointing experience you had at our breakfast service. It is completely unacceptable for our dining area to be in such disarray, and we deeply regret the inconvenience it caused you. We take your comments to heart and will review our processes and staffing to ensure that such situations are promptly addressed in the future. Cleanliness and guest comfort are paramount to us, and we failed to meet those standards during your visit. Regarding your interaction with our front desk, we are sorry for the unhelpful response you received. Your concerns should have been addressed promptly, and we understand that we let you down in this regard. We will provide additional training to our staff to ensure they are better equipped to assist guests in any situation, and we will emphasize the importance of guest satisfaction. We have also passed on your feedback about the room, including the noise levels from the neighboring rooms and the A/C unit, to our management for improvement. Lastly, we apologize for any inconvenience caused by the location of the ice machine. Please know that your feedback is taken to heart, and we are committed to rectifying the mistakes you encountered during your stay. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Your satisfaction remains our top priority, and we are dedicated to ensuring a more enjoyable stay should you choose to stay with us again. Best Regards, Aries Connects World Customer Team
Glo is our go to whenever we stay in Nashville. Nice room, comfy bed, great value for the price. When we arrived we stood at the front desk for almost 20min before someone arrived. One lady was sitting in her car hanging out and the other was nowhere to be found. They magically appeared at the same time later. We stayed 2 nights. Check out is 11am. We were awakened around 8am by the housekeepers being very loud and constantly slamming doors. I stepped outside around 9:30a. Housekeepers and all their supplies were posted up right outside our door. Seemed like an attempt to wake everyone early so we could get out and they could clean rooms. Very upsetting.
Dear Guest, thank you for being a loyal guest and for your kind words about our rooms, comfortable beds, and value for money. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the delay in staff availability and the noise from housekeeping were upsetting, and we deeply regret any disturbance to your rest. Rest assured, we will address these issues with our team to ensure a more seamless experience for our guests. We value your feedback and hope to provide you with a more enjoyable stay on your next visit to Nashville. Best Regards, Aries Connects World Customer Team
Great place!!! Everything is bright and clean!!!!! Nice parking area, Staff was very courteous and was very attentive. If I am ever back in town I will stay at this place again. Breakfast was ok and coffee was good, I am a bacon person so If you had bacon that would be Awesome!!!!
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
beautifully designed lobby and room. We had expectations that were doable from the pictures but we were seriously let down from the noises that we encountered. - Loud (thin walls - could hear the next room over conversation) (doors - we could doors opening and closing from outside our room very loudly) (ceiling - we could hear normal walking of the guest above us) - AC was loud and making noises ( we know how loud they can be but this was different) - We could also hear some noise from outside that was maybe an AC unit or generator on premise of some sort - Mold, yes MOLD starting to grow on the ceiling in the shower. There is no excuse for that and is a serious health risk. Because of all that, I could barely sleep and my wife couldn't.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
The location is great - easy access to Briley Parkway and anywhere you want to go. Breakfast was yummy, hot, and fresh. Check in and check out was super easy. Instructions for the television were on the wall beneath which was very helpful! Price was comparable to others in the area. I look forward to staying here again.
Dear Guest, many thanks to you for the stellar feedback. It's always a pleasure hearing from our guests about how much they loved their time at GLō Best Western Nashville. Our reviews have always praised our convenient location, delicious breakfast, efficient front desk services, helpful facilities, and pocket-friendly prices, so hearing your compliments greatly delights us. We are happy that you recognized and appreciated our efforts to make your vacation a comfortable experience. We hope you will consider staying with us again so we can extend you another marvelous vacation. Best Regards, Aries Connects World Customer Team
This was a comfortable, clean, and safe experience. Beautiful building—loved the atmosphere!! We were out and about a lot, but someone was always at the front desk and available to us. We always found parking upon return to hotel. Great breakfast!
Dear guest, Thank you for sharing your wonderful experience at GLō Best Western Nashville! We're thrilled to hear that you enjoyed our comfortable and clean accommodations, along with our inviting atmosphere. Our team takes pride in being available and attentive at the front desk, ensuring your needs are met. It's fantastic to know that you found convenient parking and savored our delicious breakfast offerings. We can't wait to welcome you back for another exceptional stay. Warm regards, Aries Connects World GLō Best Western Nashville
We really enjoyed our stay. The hotel was clean and the staff are friendly. Breakfast is always a plus when we stay because of our busy schedule. We can either sit and have a warm breakfast or grab something to go. This is always out first choice due to price cleanliness and friendly staff.
Dear guest, Thank you so much for sharing your wonderful experience at GLō Best Western Nashville! We're thrilled to hear that you enjoyed your stay and appreciated our clean facilities and friendly staff. It's fantastic that our breakfast options catered to your busy schedule, providing the flexibility you needed. We're truly honored to be your first choice for all these reasons – affordability, cleanliness, and our welcoming team. Your kind words inspire us to continue delivering exceptional guest experiences. Looking forward to welcoming you back for another delightful stay! Warm regards, Aries Connects World GLō Best Western Nashville
The room was nice and clean. The only issue I had was I wanted to check in around 1pm and the gentleman at the front was rude and told me I had to wait until 3. Luckily I had my car and could drive around. But, he didn't have to be rude. I did tell the front desk about it when I checked in at 3. That were apologetic and and nice.
Dear guest, Thank you for choosing GLō Best Western Nashville for your recent stay! We're delighted to hear that you found your room to be nice and clean. We sincerely apologize for any inconvenience you experienced during check-in. We understand how important a warm welcome is, and we're sorry for any misunderstanding that occurred. Your feedback is incredibly valuable, and we'll use it to improve our service. We're glad our team was able to make things right during your actual check-in and that they were apologetic and nice. We hope this won't deter you from staying with us again in the future. Your comfort is our top priority. Warm regards, Aries Connects World GLō Best Western Nashville
I stayed the night on the 3rd of August and that night, multiple cars were broken into including my 2022 Lexus. The hotel staff acted like this was a normal occurrence and the best they could offer were trash bags to put over the busted windows. They did not call your room or let you know cars were broken into and it also rained very hard that morning so additional water damage was done to peoples cars who slept in. I guess you get what you pay for staying there. I will never be staying there again.
Dear guest, Thank you for bringing these concerns to our attention. We take these matters very seriously, and we're genuinely sorry for the distressing incidents you faced during your stay. Ensuring the safety of our guests is non-negotiable, and the do have security measures on place, and this is certainly appears to be rare-one-off instance. Although some situations are beyond our control, we work with local authorities to ensure our guests and visitors visiting this beautiful city always feel safe and have a comfortable visits. We're committed to making sure incidents like these don't recur. Should you decide to give us another chance, please contact us directly so we can provide you with the safe and enjoyable experience you deserve. If there is anything we can do to assist, please know we are here to help! Sincerely, Guest Experience Manager GLō Best Western Nashville
I strongly advise against staying at this establishment. On our first night our vehicle, along with 13 others, had windows smashed out around 2:00 am. A woman staying at the hotel was able to call police and get video on her cell phone to share with police. We were told by the night receptionist that this kind of vandalism happens frequently and seemed unconcerned. Two of the other members traveling with our group had bugs in their beds and had to be moved, No compensation was offered. Cleanliness of the facility was poor and as another review stated, the floors were filthy! The maids had their small children, who were running around while “cleaning” was going on. There was a lack of professionalism and if the chain has standards they expect the franchise name to adhere to, they were definitely lacking. Usually when I write a review I like to include the positives. Sorry…I can't think of one.
Dear guest, We appreciate your candid review of your recent stay with us. Our utmost priority is the safety and comfort of our guests, and we deeply regret the unfortunate incident you experienced. Please rest assured that such occurrences are extremely rare, and we work closely with local authorities to prevent any reoccurrence. Regarding the cleanliness and service issues, we apologize for the inconvenience. Your feedback has been shared with our housekeeping and management teams to ensure that the necessary improvements are made promptly. We truly value your feedback as it helps us improve our services. We would be grateful for the opportunity to welcome you back and showcase the positive changes we've implemented. Warm regards, Aries Connects World GLō Best Western Nashville
The rooms were big and spacious. Breakfast was ok overall. Coffee was terrible. The Uber ride into the city was 11$ but in the way back the cabs are charging 35-45$ flat fee which is illegal. Uber were unavailable late at night.
Car was broken into along with several other cars. Not really the hotel's fault but where it was built I'm thinking wasn't a great choice. Everything was clean. Checking out this morning the front desk guy was rude. Probably shouldn't be in a “costumer service” position.
I would not recommend staying here. Though the hotel itself was decent the parking is not save. 14 cars had windows busted the first night. The hotel was not in the least concerned. It is very disappointing to spend money at an establishment and have to pay more for repairs than the actual cost of the room.
Great experience and hotel staff at check- in. Not so at checkout. Two of three mornings, noticed front desk clerk left prior to day staff arriving. Had questions about checkout on morning leaving - had to wait 30+ minutes for day staff to arrive prior to getting questions resolved.
The Glo Best Western is a modern hotel with great amenities such as a refrigerator and microwave. I liked that it had lament flooring instead of carpet making it have a clean appearance. They have a free hotel shuttle to and from the airport. The staff is friendly and the beds were very comfortable. I would definitely stay there again in the future.
Hotel was not bad. It's basic. Clean except the chair in our room had rice and chicken in it. The location is not good. We heard gunshots. Breakfast was good. Hotel is hidden in a hole. There is nothing near except a Dunkin'. However when we went there it did not feel like a safe area at all. We were watched by groups hanging out. Overall nice hotel bad location.
The location was not as close to Music Row as we were hoping despite the proximity of the area (due to traffic). Room was small but clean and updated. Staff was friendly and the breakfast was good. Overall good experience.
Had a weekend trip and this place was great. Conveniently located off of the interstate and was very easy to find. Hotel was nice and clean. Breakfast was good. Room was small but cozy and got the job done. I would definitely stay again.
I was very impressed with the cleanliness and the beauty inside and outside. The set up of the breakfast bar excellent. I look forward to telling others about Hlo Best Western. The food was good, the bed very comfortable, the setup of the room and the furniture in the room was very nice and colorful. The bathroom was nice and everything was very clean.
My mother my son and I stayed there July 5-9. Samantha, Cortez, Petros And Syell ( forgive me if I didn't spell the names, right) everyone was so nice and so helpful. The breakfast there is amazing, I absolutely loved the fresh yogurt. The room was clean, spacious, and a huge bathroom.. it was nice to not hear people walking up and down the halls so the rooms are very quiet! On Sunday, my mother was at the airport ready to go home and sat there for seven hours when the plane was canceled till the following morning at 9:30 AM. Cortés and Samantha checked her back in that night, and made her feel so much better because she had such anxiety.! The one thing I will let you know is there is only one downfall to staying there and her name was Anna. My mom booked a hotel with her American Express and then when she got there, she decided to use her Discover no one explain to us that they have to authorize the card that you made the reservation with. So when my mom saw two charges, she got nervous and didn't understand what happened. I spoke with Anna on the phone and I asked her why didn't nobody tell us this, and she said I don't have to tell you anything and that there were signs all over the lobby. She was rude, unprofessional, and needs sensitivity training in hospitality. When I saw her the next morning, I said to her Anna I would like to see where the signs are for charging a credit card authorization. She brought me over to a sign that said debit card not credit card, and when I confronted her she said I don't know the difference I don't have any. I also confronted her and said it was terribly rude for her to tell me she didn't have to tell me anything. Her manager was standing there and she said I never said that. So basically, she was calling me a liar and kept saying I never said that. I will not let her ruin my experience there . They do need to let her go because she has no respect. But I will return to Glo Best Western because of the experience I had with everybody else there, including the breakfast lady who I don't know her name. Housekeeping was amazing They all look really great and I will definitely go back.
I loved everything about the Glo! Staff was friendly, breakfast was delicious, decor and furniture was retro and very cool, the hotel and rooms were clean. It was great! Will definitely stay here again!
Bed was SUPER comfy. Pillows were very big so if you prefer a smaller flatter pillow, I recommend bringing your own. The AC gets down to 60 at night if you want it to which is great for us people who like to sleep colder! We also brought our box fan. Nice big tv. Cute clean little mini fridge and a desk area. Good amount of plug ins. Floors were filthy. Also the sheets kinda looked unwashed. So I stripped the bed before we left so the maid would have to change it all for the next person. I was surprised to not find a Bible. They provide shampoo conditioner and body wash. The shampoo and conditioner aren't very good for your hair though. They left my hair feeling very waxy, meaning they contain lots of sulfates so if you're big on hair care bring your own. There was a blow dryer and plenty of tissues and toilet paper. An iron and ironing board. Little closet are. Housekeepers came every day and restocked the towels and made the bed, but I don't think they ever swept or mopped, like I said, floor was disgusting. Breakfast was good! Just wish there was more of a variety. Would definitely come back here!
I have stayed here twice for business. The hotel is clean, good service and good breakfast. In a location where you feel safe and around things. Very close to the airport if you need a nice place close by,
Very nice hotel. Clean rooms and friendly staff. The check in process was easy, and the front desk was helpful. I did have to remind the front desk clerk about my stay being off points, but he quickly corrected it. I will definitely be back.
This hotel is very clean and service was excellant. Room was very spacious so you werent hitting your knees on furniture and with 3 people in the room none of us were in each others way. Bathroom was also very large and shower was amazing. Water was hot almost as soon as you turned it on.
This stay was a free night reward. I have stayed at alot of Best Western Plus but never a Glo. Really liked the property. Rooms were very nice. Liked the large walk in tub. Only negative the water in sink had a slight rotten egg smell.
I would not recommend staying here. It was very loud and impossible to sleep. We didn't say our second night. The people at the front desk were not very friendly or accommodating. We had no hand soap and had to ask for some.
Do not stay here the hotel itself is amazing but what they don't tell you is people burst your windows out your truck and apparently it happens a lot the lady gave me a number to non emergency the cop gets here finds 2 other trucks broken into so my advice if u don't want your vacation and your truck broken into don't stay here
If you just need a quick 1 night stay and you don't care about how clean it is or the fact that you can definitely hear the guest in the next room, then this is a cheaper option. It does have hard surface floors, which is a plus. There was such a thick layer of dust on most of the surfaces, I would guess that none of the surfaces had been wiped down in some time. The location is convenient, but like another review mentioned, just 2 blocks from a pretty run down neighborhood. Not totally sure what the walls are made of, but we could clearly hear the guest in the next room talking at a normal level, as well as hear him Snoring through the night, with my sound machine on! The lobby area and gym area seem clean and tidy. The gym did not have towels or water. We were unable to reach the front desk to ask questions about breakfast and there was only coffee in the lobby during breakfast hours. The coffee maker in the room is quite sad. The staff was friendly on check in and put us on quiet floor away from a floor reserved for a large group. Also important, when we were parking our car, there were two individuals in the parking lot, in there car, with the windows down, clearly smoking marijuana.
My wife and I spent the Thanksgiving weekend here. The establishment tries to be trendy with all the modern upscale furnishings, but these things only hide the warts that this place has. The place looks like it's only been around for a couple of years, so we were surprised to see the wear and tear that's evident throughout. The building also appeared to be built as cheaply as possible. Some of the workmanship we saw was under par; spotty painting, uneven trim, electrical outlets off kilter and not set right in the wall are some examples. That aside, the cleaning staff really needs to go back to school and learn how to wield a mop. Our floor was so filthy that our socks were black from walking in our room. The toilet seat was so loose that it swerved from side to side. We pointed that out to staff, but it wasn't fixed. Went to take a shower and noticed lots of hair from a previous guest was all around the floor tiles and the shower door had what appeared to be spit or heaven knows what on it. We had to call the front desk to have the room cleaned. We had to move the platform bed to retrieve a game piece that we dropped and were horrified at the amount of stuff that was under the bed, including someone's tube of KY Jelly. Thankfully we didn't move the bed any more than a few inches for fear of finding more disgusting things. The guest above our room walked like a draft horse and stomped with every step he/she took. This pacing went on for hours. I blame the hotel for shoddy building and insulation. The staff was also less than congenial throughout our stay. Disappointing to say the least.
Windows being smashed seems like a regular occurrence at this hotel. 15 car windows smashed Friday night. You would expect the hotel to get security and watch Saturday night but they did nothing and it happened again Saturday night. After reading more reviews, we realized this is not the first time this has happened. Rooms are poorly laid out. Furniture was very run down and things were very dusty and dirty. I would not recommend staying here.
I would like to rate my experience and service a 0 instead of 1. The place is dirty and the staff is rude and unprofessional. There is no phone service in the area and the beds are horrible. Will never return to this hotel.
Most relaxing and enjoyable stay I've had in a very long time. The hotel itself is sitting back by itself, like a hidden treasure. The staff was great, very helpful and pleasant. I will definitely come back to stay here at my first opportunity!
We had reservations to stay at Glo in Nashville after driving 8 hrs from Kansas. We had called and let them know we would be checking in around 10 PM. We arrived at 9:55. When we went in to check in there was one woman working at the desk. She said she was sorry, but had an issue and needed to leave. She states she would be back in 10 minutes. very strange. After 15 minutes, she was not back and I did call the customer service number online., briefly explaining that the employee left and was not back yet and could we cancel the reservation and go somewhere else without being charged. He could not answer that question and told me to call back the next day. I tried explain that would be too late. I asked if he had a number to call a manager and he stated no, the only number he had was to the hotel. The lady returned at 10:40, but stayed in the truck, found out she had to borrow the truck from a customer at the hotel. They must have known each other, as she was texting him during this. That's also strange and suspicious. At 10:50, my son and another man that was waiting to check-in went to the truck and basically had to tell her to come check us in or we are leaving. At this point there are 4 sets of people waiting to check in. She told us we would get a discount for having to wait, but of course we did not and the person checking us out the next morning knew nothing about what had happened the night before. it was very very unprofessional. we arrived at 9:55 and checked in at 11:00 . I have never seen anyone walk away from customers, having them wait and leave the hotel unattended with the doors unlocked. Don't think I will go back.
We had high hopes for this hotel based off of prior reviews. We were very disappointed When we got in the room it was not cleaned to any normal hotel standards. There were a few towels, but they were haphazardly placed and hanging off the towel bars as if already used. There were no bars of soap for the sink, but 9 conditioners, 6 shampoos of two different types and they were just all thrown in the corner of the counter. We started out with a half a roll of toilet paper as well. Remote control was sticky and dirty and hardly worked. Desk chair was dirty and had a broken back. It was just overall disarray. We were only there a night on our road trip and wanted to just sleep so that is what we did, but uneasily as who knows if sheets were up to par. The worst was when we went to check out very early in the morning. We went to grab the luggage cart and there was no one at the front desk. We loaded the cart and went downstairs still no one. Went and loaded car and came back in, still no one around. We sat around another half hour to check out, still nothing. Knocked on every office and storage door and no response. Tried to call the hotel, it rang once and hung up. Called the 800 number who tried to reach the staff and they could not. Finally grabbed paper from the business center printer and left a note with the keys saying we were checking out. What an aggravating waste of time. We for sure will never be back to this property, and most likely not another Best western as there are better hotel groups out there.
The customer service at glow was top notch. We arrived a day late because of a canceled flight. They made sure our room was ready the next day and even offered to let us check out a little late, if we needed to because they knew that we were tired. The lobby and everything appear to be very clean. We arrived at our room and even though I found the decor a bit too modern for my liking everything is pretty nice and spacious. The one thing that annoyed me was that the mattress kept sliding on the platform from the bed and I hit the back of my leg and got a huge bruise. I was still not upset. Upon packing up the next day, my daughter discovered huge brown stain on the side of her bed sheets. We did not see this the day before and thank God, she slept on the other side of the bed. I'm so disgusted! I'm a Best Western Rewards member. This really left me concerned about the cleanliness at each BW. This was going to be a five-star review from the minute I walked into that hotel, now it's a three.
Stayed here last night worst sleep in my life no air in my room or my daughter room roaches in the bathroom I complained during the night. When I saw the manager in the morning she said she could take $10 off of a $245 bill for one night
This hotel is a hidden gem in a great location. Close to the Nashville airport, minutes drive to downtown Music row, Blue bird cafe, hour or so to Chattanooga and Look out mountain/ Ruby Falls. Great breakfast, amazing friendly and helpful staff and the beds were like sleeping on clouds after a busy day of activities.
The young lady who checked us in was phenomenal and went above and beyond. When we got to our room my son took a shower. The shampoo and body wash were completely empty. She came up and filled them and then cleaned up his mess. I told her we would get that but she did it anyway. When I got in the shower, the faucet handle and cover fell off. I spent 30 minutes getting it re attached. There was a large spider web in the corner by the window and on the opposite side the wall paper was peeling. House keeping is apparently cleaning “around” the furniture as there were crumbs behind the chair and dirty q-tips under the nightstand. The stoppers on the sliding door are also in the wrong place. Because of this my son and I both smashed fingers. This also makes it difficult to open the door while in the bathroom since the handle is against the wall and is also bent from slamming into the wall multiple times.
Tbh it's super close to the airport and easy to Uber anywhere downtown for next to nothing. I have stayed once before and I'm happy that it was about the same as last time. A few changes for the better and safety of others
The staff was not very friendly or welcoming. The room was not clean (hair on floor from previous guests apparently). The guest upstairs was very loud / walls and floors paper thin. Construction going on so not a lot of rest during stay especially after long flight. Breakfast was really good!!
The main complaint for the GLO was the staff and customer service. The front desk staff and management were horrible! They have no customer service skills. Sofia would not get off her chair from behind the desk. Very snotty attitude. Samantha was just as bad upon check-in. Andrea, asst mgr was supposed to get back to me with my concerns and the GM, both chose to ignor me as the hotel guest. The washer/dryer does not work. The shower was out of soap/shampoo, we checked in at night, super tired and Samantha FDesk could not find extra bottles and blew us off to start! (they have the kind that attach to the wall) View was ugly parking lot over the Rodeway Inn The AC made a lot of noice, off/on/off/on The blinds did not work well.
Our room looked over into the Rodeway Inn, not the best view. Blinds did not function properly, they were out of theguide tracks. Bathroom shelves are over the toilet, not the most sanitary place for them.
The room was nice and spacious. The bed was very comfortable and neat. The bathroom was very nice and clean. This was our first time staying at a Glo, and we were impressed. Very nice hotel with a good price. Next time we visit Nashville we will definitely be considering this location. As for the previous reviews of vehicles being broken into, we were fortunate to have not seen this. Hopefully the issues have been resolved and local law enforcement has it under control. I especially love the diamond member parking spot. Only complaint with that is that there should be 2 or 3 of these parking places instead of the 1
These ladies deserve a raise!! They have went above an beyond for us in service!! And they are AWESOME!!! Best front desk an valet parkin I've EVER dealt with!! Kaylee went out of her way to make sure that we were MORE the. Comfortable ab helped us with EVERY thing we needed! And naudia was AMAZING also! We are in town for the truck show this weekend an these girls were AMAZING!! Give them A RAISE!!!
I had to stay one night so I could be close to the airport. I saw online that it was newly renovated and only miles from the airport. Not only were the 4 first rooms I was assigned not even cleaned, the room I did end up staying in had a crack in the door where I felt unsafe as a female traveling alone and still not the cleanest. There were slamming of doors until 3-4am and at that point I just checked out and headed to the airport early. Unfortunately won't be staying here again. The woman at the front desk was so nice and wasn't her fault. The hotel in general is nothing like what you see online.
Positives - spacious room, very comfortable bed, spacious bathroom with great shower, nicely decorated, refrigerator and microwave, nice dark shades, great breakfast, clean except for the floor Negatives - You can hear everything above you. Person walking at 4:30 am woke us up, so loud it sounded like stomping, could hear the bathroom door close loudly above, heard two different alarm clocks going off. It was a good thing I slept so comfortably until 4:30, because that was it for me. The floor in my room was pretty dirty. The amount of dirt my feet picked up between the shower and the bed was gross, and I kept getting my sock stuck on a sticky spot. The pillows are thick and hard. The bathroom door handle was very loose. The tissue in the bathroom was like sandpaper. No water to drink at the breakfast bar. Recommendation - It was a very nice, comfortable room, so I wouldn't say don't stay here. Just ask for the top floor, bring ear plugs, and hopefully they'll start cleaning the floors better.
Thank you so much for sharing your experiences with us and we truly appreciate feedbacks that help us improve. Look forward to seeing you coming to stay with us in future travels. Just give us a call in advance and we will make sure we have your room reserved at the top floor.
Friendly staff, hot breakfast, very comfortable beds. Hotel is new and rooms were very clean. The hotel was in a great location, very close to the airport and Opry. Would definitely come back and recommend!
Thank you so much for staying with us! Looking forward to seeing you in future travels!
The hotel was clean, the staff friendly and helpful, the beds comfortable, and we appreciated the hot breakfast in the morning. The location was an easy drive to downtown as well as the Grand Ole Opry.
Thank you so much for staying with us! Looking forward to seeing you in future travels.
Clean rooms, very nice and friendly staff. The bathrooms are the biggest ones I've seen at a hotel, mind you I don't stay at five star hotels or have tons of money to do so. Very close, a short uber ride, to the downtown area of Nashville. Would stay there again in the future. Also very quiet. Some hotels you can hear the guests going in and out of there rooms, here there were no such distractions.
Thank you so much for your wonderful review! We love when our guests have a great time and share their experiences with us. Looking forward to seeing you in future travels!
I found this hotel as the cost was affordable with free parking and it is about a 15 minute drive to downtown and 8 minutes from the airport. You can barely hear airplanes and it is a quiet safe area which is nice. I took the complimentary shuttle from the airport. The room is clean and the bed is comfortable. The rooms and hotel are modern looking. We got into a car accident and we were able to extend two nights last minute. Everyone at the front desk was helpful and kind. We highly recommend this hotel! I will definitely book this hotel again the next time we visit Nashville.
Thank you so much for sharing your experiences with us! We love when our guests have a great time and look forward to seeing you in future travels.
We stayed here for a week for my boyfriends birthday. I am writing this review to give credit to the front desk person Sophia for making our stay incredibly enjoyable. Every morning she greeted us with a warm welcome to breakfast, and every evening on the way out she made me feel beautiful, and wished us a lovely evening. She also printed us an embarrassing amount of replacement room keys with a smile on her face! Get yourself a partner who looks at you and talks to you like Sophia from Best Western.
Booked this hotel the day before my stay. It was very quick and easy to book, simple to navigate, and in a great location! The manager was on duty when we checked in, and she was extremely personable and easy to talk to! When we left for dinner and came back, she greeted us and asked how our night went! SO nice!
Hotel is nice! I'm an elite member! However I woke up to check out Sunday morning to discover my car window had been busted out as well as 7 other windows. Security needs to be upgraded and additional cameras should be added to cover entire parking lot! Paid $143 for a room then $200 for a window I'm not happy about that. Room had a small odor and found hair clips in shower
My first impression of the hotel was nice and clean. The lady at check-in was nice. She informed me of the $25 incidental fee and quiet hours after 10. I got to my room, and everything appeared clean. The bedroom and bathroom were very spacious; bed was comfortable. The bathroom had dispensers inside the shower for body wash, shampoo, and conditioner. The body wash dispenser was empty but there was a bar of facial soap and a small bottle of body wash by the sink. The only problem was there were bags of garbage piled up outside the elevator on the ground floor and the floor where my room was located. The next morning as I was leaving the elevator, there was orange juice spilled all over the floor.
Thank you so much for sharing your experiences with us, we love when our guests share feedbacks that help us improve. As a coaching moment, I shared your comments with my staff. Once again, thank you so much and looking forward to seeing you in future travels!
I had a great stay here at the Glo Jasmine the lady at the front desk was amazing and very helpful I would recommend staying here.thanks again thank you thank for all the wonderful work and wonderful day and thank you
Thank you so much for your wonderful review! We love when our guests have a wonderful time and share their experiences with us. Look forward to seeing you on your next trip!
Great breakfast, and coffee all day. Excellent options in gym. This hotel has very nice clean rooms. The staff is also very friendly and professional. I've stayed at many hotels in Nashville, TN, and this is my preferred one now. Recommended!
Thank you so much Amanda for sharing your experiences with us! We love when our guests have a wonderful stay and such incredible review means the world to us. Reviews like yours are very important to us, since we are a new property. It gives the opportunity to other guests know that we are here, and experience the same wonderful experience as you did.
Ms. Deisy is the greatest ever! This hotel was absolutely immaculate from the service, to the cleanliness, to the appearance, and the breakfast. The staff were so friendly and kind and they were very quick with any requests. The manager Ms. Deisy is an absolute sweetheart and made my stay that much more enjoyable. I now have a go to hotel when I come to Nashville and certainly am looking forward to it! Would recommend this to anyone looking for the best quality for price.
Thank you so much for sharing this wonderful review! It was wonderful to see you coming back and look forward to seeing you in future travels, and at this time, not because of your truck being broke but for fun! Deisy
The service at the hotel and the attentiveness of the all the staff was impecable! We were snowed in but the manager went out of her way to get us all food! We couldn't have been in better hands! If I was ever back in Nashville this would be were we would stay without a doubt!!
Thank you so much for your wonderful review! We love when our guests gave a wonderful stay and can't wait to see you in future travels! We appreciate you spreading the word so others can share the same experiences.
Very nice and clean hotel, Parking is included (free) which is very nice, Uber to Downtown is $12 .. Its cheaper to stay further and pay for uber than stay closer to downtown pay more for hotel and $40-50 for overnight parking.
Thank you so much for sharing your experiences with us! We love when our guests have a great time and enjoy their stay with us! Looking forward to see you coming back and stay with us on your next trip!
Hotel is slightly out of the city centre, yet a 10-15 minute car journey in. Check in staff were friendly and welcoming, with the room clean and well furnished. Great value for what I paid and wouldn't hesitate in staying again.
This hotel is an ideal location. It's near the airport and tucked away from the touristy hub bub. It is a straight shot short 8 minute drive to Berry Hill area where the recording studios are and basically one road to it. If you're a producer, artist or session player looking for a quiet and clean place to stay - this is it! The manager Katie is very accommodating and friendly. The hotel is very clean and rooms are spacious. It felt calm and a home away from home vibe. The bed, pillows and linens were VERY comfortable.
The breakfast was advertised as a full, hot breakfast. We were very disappointed. Usually there was no meat or eggs. When they were there, they didn't amount to much. Over all, the breakfast was a major disappointment. They maid service was poor even though ours was better than our friends, who stayed on a different floor. The motel isn't located too far from Nashville's major attractions but it is not close. Another issue with the location is that there are very few restaurants within walking distance of the property. There are lots of hotels in Nashville and I think there are more than likely many hotels that would be a better choice than this one. This was the first time we stayed in a Glo Best Western. If this is what they are all like, I will pass on the next one.
My wife and I stayed here for 5 nights. When we checked in the first thing I noticed was that the inside handle on the “barn door” slider to the bathroom was falling off. I reported it to the registration desk, and also left a polite note for maid service to have it repaired. The following day nothing had been done. I again reported it to the registration desk. This went on each day. On day 4 the entire handle fell off onto the floor. It was still on the floor when we left to come home. Maid service was terrible as well. 3 of the 5 days after returning from downtown the service had not been to our room. We had to get towels from the front desk. So you know we had a pile of wet towels on the bathroom floor that we had to deal with. And on the 2 days maid service did arrive, the bed wasn't made, and the pillows we're laying on a chair. Each morning when I entered the wet shower, dirt from walking in bare feet in the room would come off in the shower. The hardwood and tile floors were filthy. The breakfast buffet was staffed by one attendant. Totally inadequate. The hot food items would be mostly gone when we would get there by 7:30. There was no variety to the menu. I really felt sorry for the attendant, and told her so. We will never stay here again. For $150-160 a night I certainly would expect better.
First off, they need to pay closer attention to damage and poor repair work. For a new hotel, the repair work on any damage was subpar. Putty filler was still visible and unpainted, large holes in the wall where the install crew made errors and never fixed them. When housekeeping "cleans" the room, they should actually do a complete job. For the first 3 nights, we had a broom left in our room. I even moved it so the maid would see it and remove it, but nope, it stayed! They only made the bed 2x of our 4 nites stay. Towels were only put in the towel area once. Other times, they were on the unmade bed, on the counter top or on the chair by the door. The lamps that are affixed to the wall are about 8" from the night stand and you can barely put anything on it, let alone not hit the lamp when you access the alarm clock. 2x we didnt have our coffee of drinking cups (cold and hot) replaced, and when we called the desk, we were told we could come down and get the requested items. Water leaked under the shower door, which had the potential for a slipping hazard. The breakfast was no where near what was described. There were these little mini hamburger looking things that were so dry and hard, they could not be eaten. Desk clerk George was literally the only good thing about this place!
This is a nice new hotel in Nashville, the breakfast area needs some work to make sure there is enough during the whole time frame. The showers are nice, the storage and closets are roomy. The rooms are a nice size and comfortable. Minutes from downtown and cheap Uber/Lyft costs.
The hotel looked just like the pictures online. The breakfast was great. The staff very friendly. The issue I had was no one came to tidy our room. We spent 3 nights. No I wasn't expecting the bed to be made. I was expecting the trash to be emptied, fresh towels and toilet paper to be changed. (there was not a backup roll of toilet paper otherwise I would have done it myself)Everyday I had to ask for fresh towels.
I highly recommend GLo Best Western. Our room was modern attire, comforatable and quiet. I loved the desk area with the ergonomic fitted chair that tilts and rolls. The price with taxes was only $140.00 per night. You cannot beat the price and the comfort/ammenities of GLo Best Western.
Dear Guest, We want to thank you not only for staying with us recently, but also for taking the time to let us know about your experience. We are so glad to hear that you enjoyed your stay, as we strive to make each and every guest as comfortable as possible. We hope that you will come back and stay with us again very soon! Again, thank you for choosing GLo Nashville. Sincerely, Desmond Yates General Manager
This is new version of Best Western which is fun and hip for the young at heart. We were not entuhsaistic about the location, which might be more appreciated for an airport stay. For the passing-through, traveller, it did not seem to be located near a reasonable selection of nearby restaurants. It is so new that there were a few small quirks which they will probably soon straighten out, like a lack of decaf coffee at an otherwise nice breakfast.
Located behind a roach motel, this Glo I had better expectations on the overall stay. This concept does not have a warm welcome at all. The pictures online are overly photoshopped, its crazy. I even felt bad for all the guests while they looked at disappointment at the the breakfast options. Not cool when you charge full price and then use the Covid excuse for the crappy breakfast. Pop tarts, brown bananas, cheap stale bagel. Come on, you can do much better!
Dear guest, Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. We hope to see you again soon for you to experience these changes. Thank you again, Desmond Yates General Manager
It was clear from the start that this property was recently built or renovated. but once in our room it became clearer that the work was done quickly and half assed. bathroom mirror was secured tot eh wall but very crooked, outlet covers did not line up with outlets so they were hard to use. fixtures on walls and in bathroom shower were poorly done, large spaces our fixtures wide open. Check in and out was quick and easy aside from the fact that we were assigned a room that was already take and woke the poor people up at 1230 in the morning when trying to get into the room. They too were assigned the wrong room. Once the room was straightened out it as all good. It was clear there were 2 people in our room but we were never left enough towels and washcloths for 2 and the last day we didn't receive any at all, had to go to the front desk to get towels and washcloths.
The decor was great, the location was great but the service was poor. Front desk staff lacked any sort of customer service skills and house keepers were beyond lazy. I understand everywhere is short staffed but there wasn't even an effort to make things right. Our king room was perfect sized and decorated nicely. Would be awesome to have a bar in the lobby :).
Check in staff was wonderful…had gift cards issued by BW and Assured management would handle the credit prior to card being charged. 24 hours later they still have not handled and charged my card the full amount: called to resolved within the hotel and left on hold for 14 minutes with no assistance or resolution. Great staff…poor management.
We stayed here last night. The room was nicely appointed in a minimalistic/modern style. Very nice. The bathroom was clean and well organized also. We only have two comments. First, the walls were thin and allowed us to hear someone in the adjoining room argue on the the phone at around 11pm. I was able to make out most of the conversation. Second, as we were getting ready to leave at about 9am I went to get one last coffee for the road. The coffee container was empty. They said they would make more but it would take a few minutes. Bummer.
Upon arrival and checkout (two days later) the front desk staff had friends hanging out at the counter (two different team employees). The place was not worth the price. It was pretty inside but the lack of customer service in a hospitality industry was way below average. Also, upon arrival the outside trash cans were overflowing with trash. I understand that it was late but if that is a guests first perception then it should be addressed. In the past month I have stayed at 23 hotels, including this one. I would not stay here again when returning to Nashville. There are much nicer places in the area for the price.
Hi Billy! Thank you for your review, we always appreciate any feedback so we know what we need to work on moving forward. You are right, overflowing trash cans are not pretty and don't make a good first impression. We always try our best to make sure the entire property is clean and inviting and we dropped the ball. Regarding the "friends" at the front desk, we have many guests staying at our property long-term for work. These guests become a part of the GLo family and do tend to spend time talking to our outgoing friendly team members. I encourage this type of interaction with our guests as long as another guest's needs are not being ignored, if this was the case I apologize. We thank you for staying with us and giving us your honest feedback. I hope you enjoyed your trip to Nashville!
The rooms are clean and the staff is very helpful. It was an easy check in and the staff answered all our questions about the area. The location is great and easily accessible to all things Nashville!
One of my favorite hotels, and I travel around the country so stay in many places. Hotel is colorful and positive, and the staff has always been great, even at the height of the covid thing. Minimalist approach in some ways, but I stay here every trip to Nashville.
The hotel is very nice from the outside (don't be deceived by the hotel in front of it). When I checked in, the front desk attendant was friendly and very willing to help. We parked and went up to our room, which was beautiful. It was clean, bright, and very spacious. The breakfast was good and included quite a few options. Our only ‘complaints' were the person above us was wearing heels at 6 am and could be heard stomping around, and the alarm on the room clock was set for 530 am. We appreciated this hotel being away from the busy downtown. It was easy to get downtown from this location.
This was our 2nd. visit to Nashville and I searched pretty hard to find somewhere reasonable in the busy summer month of July, that was also pretty nice. This place fit the bill. It was a good location without too much noise, it was only a few years old; bright and modern and it was clean. With that being said, one day our room wasn't cleaned or restocked with towels, so I had to get them from the front desk. It seems that most places are lacking help & this may be why I was a tad frustrated with the lack of front desk help and maid service. BUT, I DO want to give a shout out to "Miss Margaret" who made my reservation with a great disposition and gave me a very fair rate with a discount. I never got to meet her, but she needed to be commended for her determination to make me happy with a good rate to stay there at the GLO BW. From the others I met there, she definitely stood above the rest! --I'd definitely stay here, again...no doubt.
The hotel that sits directly in front of this hotel made my spouse and I almost do a U-turn. We continue to go to the hotel and found out that this is actually a really nice hotel. The lobby was nice the gym was amazing the rooms were really nice the breakfast was great. All in all this hotel was actually great. We really enjoyed the fact that there was no swimming pool because that meant people would not be running around in the hallway areas would not be wet. This hotel seems to be either for a business or leisure time for adults.
Paid for room via Priceline but hotel charged my credit card again still not resolved. Floor of room was sticky dried food stuck to floor. Toilet made gurgling sounds all night and if you have guests in the floor above you beware you will not be getting any sleep.
The only remarks, I have with this Hotel is, They need to keep the entrance outside clean for the cost of the room I expected clean. The rooms were awesome as it is a new hotel. The location is a bit concerning for safety, Close to the Airport. If you are staying to visit Nashville for a few days, I would suggest another place to stay.
Hotel needs a little minor maintenance to make it top notch but conveniently located if you have a car rental. Front desk staff amazing. Carley was so accommodating and made our guest experience welcoming and accommodating from start to finish. Thank you Carley. George was also very helpful and accommodating for our stay. If I ever come back no question I will be a returning guest.
Second stay at GLo Nashville in three months. The location is so convenient for travelers flying in. Rooms are super comfortable with contemporary style! Satisfaction from first visit wasn't a fluke...this is a GREAT hotel and the only place we'll stay when traveling to Nashville.
If you like sleeping in a shipping container, pick this hotel! Actually, it wasn't half bad. Hotel and everything in it appears new and clean. The staff was friendly and attentive. The room was the size and shape of a shipping container and had a very unwelcoming, cold feel to it. The furniture and décor was overly trendy and sparse. Perhaps it will appear to younger types. There was no counter space and the lack of carpet gave the room a bit of an echo! Also, the room needed more outlets. The A/C died the first night , but they switched rooms for us no problem and comped the bill. The staff was great and the place was clean and everything appeared new. If you like trendy and something different, this hotel is for you.
Everything was excellent. Nice clean rooms at a good rate. I would definitely stay here again when we come back to visit. It was convenient for a lot of activities and it was a quick Uber ride to downtown.
Overall, it's a nice hotel with a great location. Just seems to be issues with maintenance and housekeeping. It's only 2 years old so the maintenance issues really shouldn't even be there. I'd go back.
The room was very nice, I really liked the modern décor. The bed was very comfortable. This is a new hotel, but it is already showing signs of neglect. This hotel did the smart thing & got rid of carpet in the rooms. Love that, BUT I spilled some water on the floor & wiped it up with a white wash cloth & the cloth came up black. Which shows they are not mopping the floors on a regular basis. We watched dirt that remained in the corners of the elevator & in our room for 3 days that was never touched. When they came in daily they did provide new towels & wash cloths & emptied the trash, but left the trash cans in the middle of the room. I never saw anyone in the 3 days we were there cleaning the public spaces other than the gentleman outside cleaning the parking lot, the outside of the facility was spotless.
Dear guest, We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience. We are very sorry to hear that you did not enjoy your recent stay. We strive to provide the best service and cleanest hotel possible for our guests. We take our guest's feedback very seriously and will use your feedback to make any necessary changes at the hotel to make all of our guest's stays great. We do hope that you will give us the chance to impress you next time you are in our area. Sincerely, Carly Becker General Manager
Glo Best Western provided a sense of privacy and welcoming stay all in one. My husband and I are locals and we wanted to experience a get away from home but not leaving Nashville as a whole. We were very pleased on how clean the hotel was. The setup of the room , loved that you couldn't hear people in the hallway what so ever. Water was scolding hot and that is one thing I pay attention to . Bed was extremely comfortable and over all the staff was so nice. Definitely will be staying again.
This is Best Western's failed attempt at being relevant. On the outside, looks great, updated, hip, modern. Upon entering the room we were hit with a not fresh scent, not BAD, just not a clean scent. However the floor was not clean, in all the corners were dusty and had debris including a candy wrapper and a razor head behind the toilet. Signs of wear are already present from disrespectful travelers. There is currently no breakfast being served, but a bagged breakfast instead. Now let's talk about the bedding. Pillows are atrocious! Hard, thick, and cheap. Baby cot was requested and there is no bedding! How do they expect you to place a baby on a surface that has no way to be cleaned. Gag me. Didn't see it prior to going to sleep because it was under the pillows, but there was dried blood under my pillows that I didn't discover until the morning after sleeping on it. The ONLY reason I gave this place 2 stars instead of 1 was because of the staff. They were extremely pleasant and helpful. They are the only thing that keeps this place afloat. Gym did look nice too.
Best Western's approach to boutique hotel is fresh and clean. I can't review all of the amenities and services during COVID but my stay was pleasant and efficient. Convenient location. Easy parking. Spotless and comfortable rooms.
Dear Dan, Thank you for the GLo-tastic review! We look forward to welcoming you back to GLo Nashville in the near furture!
This hotel is really dirty and I would not recommend anybody stay on it. There's spots on the wall and it looks like things here and there have been beat up really bad and not taken care of. The hotel staff is not that great either they seem to be bothered we need to ask him a question about anything. I'm not impressed!
Dear Paul, We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience. We are very sorry to hear that you did not enjoy your recent stay. We strive to provide the best service and cleanest hotel possible for our guests. We take our guest's feedback very seriously and will use your feedback to make any necessary changes at the hotel to make all of our guest's stays great. We do hope that you will give us the chance to impress you next time you are in our area. Sincerely, Carly Becker General Manager
The hotel was everything you need with the extremely comfortable beds, fridge in room, nice shower, microwave, clean, hardwood laminate floors, the room was quiet, smelled clean, the air worked well and was quiet compared to other places I've stayed. The staff was great. This was a wonderful last minute find. It was my first stay here, but it certainly won't be my last.
Thank you for the GLo-tastic review! We look forward to welcoming you back soon!
Hotel was very nice, check in and out was easy. I just know the area and it's got some seedy apartments near by. But what you get for the price a night is Awesome. The hotel it self was kept up very nice, and I give the Covid breakfast an ok considering... my favorite thing was the stand up shower even in a queen room and the hotel decor overall:)
New sleek design, amazing room and area not far from downtown. After an 8 hour drive the shower was great, extremely comfortable bed, and having a larger tv was a great overall improvement especially laying dowm
My wife and I were extremely impressed with this hotel. Overall, we enjoyed the modern style of the hotel, cleanliness of our room, and proximity to downtown Nashville. Check-in and check-out was quick. Front desk employees were friendly and helpful.
Cheap, cheap, cheap. Bring your earplugs, otherwise you will hear everything at night, from the rooms next to you, the hallway, the road. Cheap air con unit (PTAC) is insanely loud, especially in heating mode. The receptionist was unfriendly, and disinterested at check in, the lady at checkout was more into checking her email than telling us of the breakfast options, we had to ask her for the small bag with the apple and muffin. Coffee undrinkable. In the forested area next to the property people live in tents.
Dear Sir, We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience. We are very sorry to hear that you did not enjoy your recent stay. We strive to provide the best service and cleanest hotel possible for our guests. We take our guest's feedback very seriously and will use your feedback to make any necessary changes at the hotel to make all of our guest's stays great. We do hope that you will give us the chance to impress you next time you are in our area. Sincerely, Carly Becker General Manager
This is my 6th stay in Nashville area this year. My go to place when I have a conference at the Gaylord Convention Center is this GLo Best Western! I first came here in July 4,2019 since then the building and service is more professional and safe. I was happy with the to go breakfast given which included muffin, water, two fruits, breakfast bar, and coffee to go! I love the VIP parking for Platinum/Diamond members too! I always sleep my best here with the bedding and amenities. Love the decor boutique style of this hotel and it's only 13 mins to Convention Center/Opry Mills and same to Downtown Nashville. Hope to be back here again!
I stayed at the Glo Best Western hotel 10/15/20-10/18/20. At first I felt safe because on each door there was a mask requirement for all hotel staff and guests. However, the front desk attendant was not wearing a mask, nor was any of the house keepers during my stay at this location. When I asked the front desk clerk why she was not wearing a mask, she replied " I'll put one on if it makes you feel better." This was a mockery of my question, when I was simply referring to the signs on the front door and elevators requiring guests and hotel staff to wear a mask. I requested that the house keepers not enter my room during my whole stay. If you require your guests to wear masks, the hospitality staff should be a direct reflection of the hotel's requirements. Best Western's actions jeopardized my health, and ultimately my family's health upon my return. I thought I would be in a safe environment staying in your hotel, I was mistaken.
Dear Andrew, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount. I will be following up with the entire team about the importance of wearing masks at all times when in the hotel. We have the same expectations for guests and staff. Thank you for letting us know of your experience so we can follow up with the crew.
I wasn't super excited to book at a hotel type I'd never heard of (GLo? Huh?), but at check in I was surprised to see a bright and lovely new hotel with modern decor. My room was clean and well appointed, the bed was comfortable and pillows firm, and the layout was logical! I appreciate that the flooring is a sensible laminate, no gross carpet, and the shower is spacious with nice water pressure and REALLY HOT water. I would happily stay here again -- oh and tons of Uber Eats, etc., delivery options too. Really pleasant stay.
I stayed here back in 2018, and loved it. I saw that it was the cheapest option for my trip and was very happy. I stayed twice this week on my trip. The first trip was without a hitch. Rooms both times were clean, the same standard from when i was there a while ago. Staff on the first stay were amazing. Unfortunately, the second time around, a male employee who I believe might have been the same male employee as someone else commented about in August of this year was a bit...frustrated when I attempted to check in. Very harshly and abruply indicated that he had no rooms. (Granted yes, I was a bit early, but it could have been a bit nicer about it.) It did not help that it appeared he had a personal visitor there speaking to him, which honestly seemed to be his irritant. Aside from his facemask being a bit...interesting, everything else was amazing as usual.
Dear Matthew, It was so great having you back at GLo Nashville! We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience. We are so glad to hear that you enjoyed your stay, as we strive to make each and every guest as comfortable as possible. We hope that you will come back and stay with us again very soon! Again, thank you for choosing GLo Nashville. Sincerely, Carly Becker General Manager
The rooms as well as the Hotel was very well kept. The bed was comfortable, decor was fun, bathrooms were well stocked and Amazing!! The staff was friendly are willing to answer any questions. Hotel was quiet as well.
Thank you for the GLotastic review! We are delighted to hear that you enjoyed your stay with us. Thank you for reviewing your stay and we hope to see you soon!
Over night stay here, as we had a flight early the next morning. Had seen GLO's before, just had never tried... really enjoyed it! Would recommend this hotel to anyone- travelers, family, etc. Everything one needs- very comfortable and great value.
Dear guest, We are so thrilled to see that you enjoyed your stay at GLo Nashville. We strive to provide clean, comfortable, and friendly accommodations at a great price, and it looks like we did just that! Thank you for taking the time to share your experience with us and future guests! We look forward to welcoming you back the next time you are in Nashville! Make sure you check out the other GLo's located throughout the US!
We stayed at GLO for one night while traveling home from Florida. There are some positives and some negatives about my stay. Positives are the modern decor and freshness of the property are fantastic! Our room was spacious and clean - however when we woke up the next morning there were ants crawling all over the table by the window! I'm talking 20 - 30 nasty ants. It was disgusting! When I checked out of the hotel the next morning I spoke to the gentleman at the front desk, who was wonderful by the way. He said he would have the manager contact me on Tuesday about my issue. I have yet to hear from someone so I'm posting this review for you to see. As we were driving home that day I had about 5 ants climb out of my purse, which had been setting on that table all night! So so gross! I Won't be back to Stay at this hotel! If you have an ant problem then get it taken care of! Absolutely disgusting! Just sharing my experience so you can be aware!
Dear guest, We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience. I am so sorry we dropped the ball during your stay, and thank you for letting us know your experience during your stay so that we could take care of the issue for future guests. No one likes ants and they certainly don't belong in your room or purse...YUCK! Because you let us know we were able to call pest control to come and treat the room and inspect all other 93 rooms. We do hope that you will give us the chance to impress you next time you are in our area. Sincerely, Carly Becker General Manager
I don't understand how this place doesn't have bad reviews! I'm not one to hang a place to dry. But this place sucks! 1. Horrible customer service! Grab and Go bags for breakfast are handed out in the mornings. I went to get some for self and family members. The black male individual made some remarks and faces of being annoyed. I'm guessing he had to refill some more bags. Horrendous! 2. There were ants in the room. We sprayed some Lysol bleach on the floor and near the microwave to get rid of them. 3. The room door didn't close completely. It was locked. But there was still a crack. It's a new hotel building. This is evidence of quick construction buildings. We will never stay at this place again. And won't ever consider Glo BW Hotels. It's a shame. I'm so disappointed.
Dear guest, Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. We hope to see you again soon for you to experience these changes. If I can help in any other way please reach out to me at any time. Thank you, Carly Becker General Manager
Clean, new hotel, Quirky decoration. Lighting in the room is pretty weak. I am sure this place is meant for the budget minded millenial business travler. Nothing really to complain about but at 50 years old I probably should have picked a slightly more expensive competitor.
Dear Shawn, We want to thank you not only for staying with us recently but also for taking the time to let us know about your experience!
The property is new and well maintained, we had an enjoyable stay. The hotel has nice, modern decor. Free breakfast is a plus. Location is great, right outside of Nashville without being too far away. No complaints!
Glo offers a nice new contemporary feel to a cookie cutter world. The lobby was designed beautifully and the rooms felt great. My only complaint is the breakfast, it was definitely lacking compared to most of the places that I stay.
The hotel was new with a funky, modern decor. Check in was easy. Check out was quick. Front desk supplied us with tooth brushes because we forgot ours. Located very close to the airport which was convenient. That was the reason for our stay. We caught a plane the next day.
Staying overnight in Nashville was unexpected. I searched for a nearby hotel that was inexpensive and clean. This lovely hotel exceeded my expectations. It is brand new, very clean, modern, colorful, spacious, comfortable beds, and an excellent free breakfast. The staff was friendly and attentive. It has a quiet culdesaclike location. I will definitely stay there again. . .
This hotel's name, Glo seemed a little odd until we arrived. All modernistic lighting on the outside makes it glow. It is eight months old and very clean and well built. Whenever you book an airport hotel jet noise is a concern. Not here. The building is so well insulated that we had to listen carefully before hearing the whisper sound of a plane passing by. The rooms are a little different from most. They are long, and rectangular. The floors are “bare” making them cleaner than their carpeted brethren. We had a problem with the shower and when they couldn't fix it immediately, gave us a new room. Beds comfortable, shower door sealed perfectly, no leaks on the floor. Coffee served all day. Nice breakfast area. Good breakfast: eggs, breakfast meat, waffles, yogurt, etc. We stayed three nights and were very happy.
Everythiing about this location was better than my expectations. The breakfast was good. The staff could hardly be any better. It is new and as such, not smelly or dirty. It is close to the airport and close enough to a couple of places to eat out. This will be my place to stay when in Nashville.
New hotel with friendly staff. Near airport and convenient for most attractions around Nashville. Hot breakfast above average. Rooms pleasant and beds are comfortable. Plentiful free parking in well lighted lot in front of hotel.
Very nice modern hotel. No carpet which is great for allergy suffers. Rooms are modern for miliniums but if ur up to speed u will like it! I would stay again there. Shuttle take u to and fr airport. I walked around area as solo traveler and had no issues.
Hey Heather! Thank you so much for the GLo-ing review! We can't wait to welcome you back the next time you are in Nashville!
Loved the room! Nice decor. Didn't have the same ole same ole feel of every other hotel out there Very pleasnt. Super comfy bed with TONS of pillows! Superb! The bathroom was phenomenal. I will definitely return.
Lisa, We are so happy to see you enjoyed your stay at GLo Nashville! Our Perfect Sleeper cool action gel memory foam mattresses are the best..pair that will comfy pillows and our amazing blackout shades you are guaranteed to get a great night's sleep. Thank you for reviewing your stay and we can't wait to have you back!
So we book this room on Priceline. We only needed it to stay for an early airport flight the next morning. We called a few days before we arrive to ask a question. We had to call 4 or 5 times before anyone answered. Once they answered they could not answer my question. She said she would call her manager and call me back. After an hour, I tried to call back. They hung up on me and then would not answer the phone again. Frustrating!!!! Then we arrive for our stay. They had us down for a king bed. We needed 2 beds. They were not going to budge on swapping our room. So we walked out. We were going to just forget it and lose our money. My husband walked back inside the lobby and overheard the guy talking about him to the manager. So guess what they did, they gave us a room with 2 beds (only because he heard them talking about us). We will not be booking this place again! It's unfortunate because the place is super nice but just horrible customer service.
Dear guest, We are genuinely sorry about the poor customer service received during your stay at GLo Nashville. I want to thank you for advising us on your stay. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I would like to send you a gift certificate for a free night stay at GLo to show you this is not the typical service GLo guests experience. Please reach out to me at [email protected] to provide an address for the gift certificate. We hope you enjoyed your time in Nashville. Thank you, Carly
Beautiful hotel. More for business travelers than families. Very clean and modern. Some friendly staff. Hot breakfast. 10 min from downtown nashville. Room was awesome, comfortable bed, microwave, fridge. Bathroom was beautiful.
Beds are extremely comfortable, rooms are clean and bright, very modern feeling. Location could not be more convenient. Feels tucked away, but extremely close to both the airport and downtown. We came to go to Vanderbilt and it is a very easy commute.
Spent one night, but by the time I left I felt like I knew the staff...and better yet, that they knew me! Jamaika greeted us warmly, and explained everything that we needed to know. The next day, she had excellent suggestions of things to do and places to go! We greatly appreciated all that Jamaika did to make our one night stay a wonderful experience! John, of housekeeping, was super friendly and outgoing! The hotel is just 5 months old, but still seems brand new. Everything was super clean and fresh. I read another review which criticized the “harsh” lighting in the room. While several of the lights had very cool white led lights, there were also some more “warm” tinted lights, too. During the day, the natural light from the large window adequately illuminated our room. Definitely a place where I would stay again. Convenient to BNA and Park and Fly! Thanks for a great stay!!!
This hotel was not for us and we won't stay at a GLO hotel again. From other reviews, we were very disappointed. It did not have a welcoming feel to the hotel, especially the room. It had a cold, cheap modern look. We like the modern look, however, this hotel was remodeled with a low budget. Lighting was harsh and housekeeping was lacking in our room.
Dear Valued Guest, Thank you for taking the time to review your stay. I am so sorry you did not get the GLo-ing experience our guests are used to getting. The majority of our guests love our brand new hotel but we respect everyone's opinion! While you didn't enjoy the GLo brand we hope you try out another Best Western brand that is more your style. Regards, Carly Becker GM
I had a great overall experience at the Best Western Glo. Nice clean rooms, courteous staff and hot breakfast. I'd recommend this hotel to anyone who needed a room in the Nashville area and I'm sure I'll stay here again when I come back through.
The hotel was easy access from I-40. It has only been opened for six months. Close to the airport and next to a neighborhood. It was just my Teenage Granddaughter and I traveling and we felt very safe. Room is very modern, no carpet! (yay!). Extremely clean ! Complimentary breakfast was very good for a hotel breakfast. I worried that the close proximity to the airport may be a problem but planes flying over were minimal. Very reasonably priced especially for the Nashville area. Hotel staff were very friendly and welcoming! Will definitely stay here for future trips to the Nashville area!
I was very satisfied with my stay at the Best Western Glo, Nashville. This is a very modern hotel. Bright and comfortable. My bed was comfortable and pillows excellent. The room was large and spacious. This is a cool hotel and has a great feel to it. I will be back!!! Great value for the area.
I had an early morning flight, so my daughter drove me to Nashville the evening before. The Best Western, only a few minutes from the airport, was clean and the beds were super comfortable. The room looked like it had recently been remodeled. Free breakfast was included, but we had an early checkout. Perfect choice for a short stay.
Enjoyed two nights at the BW Glo Airport. Convenient to the airport. Breakfast was pretty good, and complimentary. Room are very modern looking. Beds and pillows very comfortable. We like firm! Customer service was very helpful.
Fisk University Modern Black Mass Choir 50th Anniversary Concert was the reason I came to Nashville. This new hotel was so available and so very nice to stay in. Quiet, safe and clean. Easy access to the highway and a great breakfast. I definite re-stay location
This hotel is incomparable to most hotels I have stayed in. First of all, WOW... The customer service is amazing. The night we checked in, the lady who helped us (forgot her name-beautiful long colored hair) went above and beyond to impress us. We are Best Western Elite Members, so we received our free snacks upon check-in, but she also gave us an amazing and large room. The room was clean, nice new fixtures and everything was perfect. I felt like I was in a $300+ per night hotel, as I have stayed in many of them. I told my spouse that from here on out, if we are out of town on a trip, we are searching for a GLO Hotel first! The breakfast was also good. Many options to choose from and healthy ones also at that. We will definitely be back!
First of all I can't say enough how wonderful Jamaica and Regina were at the front desk. They were so sweet, friendly and helpful. When we checked in and out. The room was spacious, clean and nicely set up. The bed was so comfortable. The best thing was we did not hear a peep from the other rooms, so quiet, there was a small gathering across the hall. We could not hear them from the room. It is close to the airport we barely heard the planes. Best night of sleep I have ever had away from home. We will definitely stay here again.
We stayed here three nights to visit Nashville. Never being in the area, we were unsure where to stay. This was a convenient location near downtown and Opry area. Uber/Lyft averaged $10 per ride. We were also able to take a drive to areas other than downtown. The hotel is new, clean and very modernly decorated. I caution that noise travels, if you are a light sleep you may want to look elsewhere. Also, the bathroom has a barn door which does not lock or block out all noise - be sure you are comfortable with who is in your room!
We were in Nashville to celebrate a bday. The room was clean, bed comfy and, surprisingly, the pillows were nice! We liked having laminate floors instead of carpet. We weren't fans of the modern sink. I had to use the full length mirror for hair/make up as the bathroom mirror is small and just above the sink making it unsharable. The staff were friendly.
This was our third stay at a Glo and second at the Nashville Glo is a new hotel brand for Best Western and we like it a lot. It is new , clean and bright , with big rooms and all the basics, but without the unnecessary frills that jack up the price. It is still a bargain hotel which is the hallmark of Best Westerns. This hotel also has the other hallmark of Best Western-- pleasant and helpful people
Beautiful, clean and new hotel. Very quiet and relaxing area. Having personal transportation is a definite advantage since the hotel is pretty remote and in a residential area. Front desk provided exceptional customer service. I was surprisingly impressed with Best Western Hotels.t Disappointed with their rewards program.
We thoroughly enjoyed our stay at Glo! The hotel was brand new. Everything was fresh and clean. The decor was sleek, modern, and colorful. Our room was immaculately clean. The room was very quiet and comfortable with a large bathroom, microwave, mini fridge, blackout window covering, effective AC/heater, and very comfy bed and pillows. A hot/cold breakfast buffet was included with our stay. There was a nice selection of tasty food including fresh waffles, eggs, sausage, biscuits and gravy, oatmeal, cereal, fruit, yogurt, bagels, juices, and coffee. It was the best free breakfast I've ever had at a hotel. Another nice touch was that the lobby had puzzles, board games, and candy for the guests to enjoy. The best part of our hotel stay was the staff! Everyone was incredibly warm, welcoming and friendly. We will absolutely stay here again!
I would totally recommend this establishment! Staff was excellent and very helpful. Rooms were very nice and clean! The breakfast was very good! A lot of choices of food to pick from! Highly recommend!!!!!!
We enjoyed our stay at the GLO Best Western. It's about 10 minutes from downtown Nashville. We were only in Nashville 3 days so we didn't rent a car and decided to use Uber instead. You need to add a special note to the Uber driver that it's the GLO Best Western because the hotel is tucked away off the main road. Otherwise everything about this hotel was right on. It's very clean, the rooms were nice and clean, the breakfast was good and offered lots of options. I would definitely recommend.
This was my first time to stay at a GLo hotel. You can tell there is an upbeat energy and the entire team was very friendly! The staff even offered to wheel out my luggage the day I left! I would recommend this property if you are wanting something close to the airport and downtown.
We had a great experience!! Close to everything - airport and downtown!! Clean and modern! Everyone there was so nice and helpful!! Definitely recommend! Already have friends booking their trip! We will be back!!!
Motel is new for 2019, rooms are very modern with comfortable furnishings. Everything worked as it should. Very clean. All the staff were very helpful and courteous. If in the area will stay there again.
New hotel - only 4 miles to downtown. Easy Uber/Lyft ride in. Breakfast was very good. Rooms are European style (more compact), but who goes to Nashville to stay in the hotel room? We'd stay here again.
Great place to stay! Customer service was AWESOME! I would definitely recommend my friends and family. If you are looking for the right hotel Best Western GLO is the perfect place.They have security to
Ok this hotel is new and retro. They have some growing pains to work through. For instance breakfast was sub par for a best western. Eggs were not cooked and powdery no batter for the waffles and sausages were so overcooked you couldn't chew them. One day the staff didnt show so the poor FD lady who was so nice tried to do both. With that said room are clean and beds awesome. So hopefully they can maintain it! Great area uber averaged $11. No pool so keep that in mind for the kiddos.
Hey Becky! Thank you so much for taking the time to review your stay at GLo Best Western Nashville! We are excited you have the new brand a try. Your satisfaction is important to us and we will be using the feedback you gave us regarding breakfast to implement improvements to ensure we offer a better experience for guests in the future. Hope to see you next time you are in Nashville! Regards, Carly Becker GM
Came to town to celebrate a friends 40th. Uber is about $12 to downtown. Downtown isn't far, but it's still about a 20 min drive due to traffic during the day. Night (like 11pm) about 10 min drive back to the hotel. When getting an Uber make sure to tell the drive you are at the Glo Hotel, otherwise they will drive right pass it. Since it's so new it's not on the GPS I guess. Breakfast was good and hot. Room is nice and clean. I love that there is no carpet. They have games to play in the lobby that was nice. Best are comfy, but the pillows not so much. They were really hard. Well for me anyways.
First time staying in a Glo hotel. Appearance is very modern/contemporary. Rooms were the same style. Barn door at bathroom was heavy and bulky. TV didnt work first night and front desk person had to pull out wood panel from wall to access coax cable and took alot of effort - said cae needed replaced but wasnt going to do that that night and didnt offer another room. Second night TV didnt work, we kept having to wiggle the coax cable that she had pulled through the wood panel. After asking two different staff, did receive a generous discount. Room was loud due to non-carpeted floors and for little children - no bathtub. I dont desire to stay at another Glo.
If you are a light sleeper this is not the hotel for you. I first want to say that the staff was very polite, friendly, and accommodating. The hotel itself is very clean. The communal games and puzzles in the lobby area is a very nice touch. The breakfast was your normal continental style. My biggest issue was the lack of sound barrier. You could hear everything above you and in the room next to you. While it is nice that they have eliminated the nasty carpet that most hotels have by replacing with tile the downside is the lack of sound absorption. If you stay there stay on the top floor and all the way at the end hopefully that will help eliminate most noise.Also the A/c said 66 but felt like 74 , it did not cool down.
Very comfortable, clean, and contemporary. All the amenities you need. Great place to stay. I will definitely be staying with Glo in my future travels. I really don't need 200 characters to get the point across. It's a great hotel.
This Hotel and staff was awesome! I would stay here again in a heartbeat!! Everything was clean and everyone was friendly!! The breakfast was very good! You can't beat the price for the town and everything was still close enough but far enough to get away from the hustle and bustle of downtown. We went to the museums and enjoyed a bit of the nightlife all in Nashville.
Traveling to DC- found this gem on the east side of Nashville. Hotel even has a laundry! Bright and clean, good breakfast with a range of food. Friendly staff, humongous king size bed room. Great TV channel selection. Not a good springboard for heading back into town but that wasn't our objective. A few pleasant and cheap eateries in the area.
Quiet, beautiful area. New hotel that was well cared for and clean inside and out.Superior staff and great choices for breakfast. Rooms were spacious and spotless. Had a bad first night experience else where and this was a great relief!!
We were blown away! Great job Best Western. You are batting a million! This hotel was much nicer than the high end hotels!Listen people stay at Glo, you will not be disappointed!! The hotels was beautiful,once you walk in a very pleasant smell, smiles and greeting for everyone we met. The room was great, with barn bathroom doors that opens to the most beautiful, spacious bath and beautiful shower. The bed, oh my it is heaven. You feel like you are sleeping in a cloud. The shades on the windrow , yes that's right they are black out..So, yes I love Best Western Glo!! Congratulations Best Western
This is called a "boutique" hotel, with a bright modern interior with bright yellows and blues throughout lobby and rooms. Our room had good lighting and a comfortable chair. The bathroom was large with a good shower. Room had a refrigerator but no microwave. Room window did not open (a disappointment). Average hotel breakfast.
I stumbled across GLo when finding a hotel for a concert and was so impressed! It was in the exact location I was looking for, and a very reasonable price for being a new hotel in a prime location. And the staff was very friendly and helpful!! I will definitely be booking with this hotel during all of my stays in Nashville!! Highly recommend!
Great location - close to the airport and the interstate. The hotel is beautiful and the staff is lovely. Its so beautiful and modern. Breakfast is standard continental. The only downside is that it doesn't have a pool. If you don't care about that, then definitely book this hotel! It's very new so they're working out a few kinks but it's completely worth it!!
This location was only 3 months old but wallpaper is already peeling off the walls, house keeping will not remove any trash that does not fit in the garbage can, coffee is out of date and the A/C is undersized for the room.
The hotel is an excellent place to stay in Nashville , took my daughter back to school in Vanderbilt University I love it and I will recommend this hotel to everyone a very clean and close to the university and downtown area.
Not your fathers best western ! Great modern look and the rooms are great. Our bathroom door handle was falling off and the walls are paper thin, but this is a great hotel! Extremely close to airport and opry mills .
Beautiful new hotel with classy mid century modern decor. Loved the hardwood floors in the room and enjoyed a hot shower with a rainfall shower head. Room was quiet and lobby is surrounded by trees not concrete with mostly windows to enjoy the view. Breakfast was also better than usual at a hotel that offers a free breakfast
Very clean, sleek and modern. Quiet rooms and very spacious bathroom. Hotel staff very friendly and helpful. Had a very late check in. Basic hot breakfast, but good. Overall good value and recommend to anyone traveling.
Nice quiet location, very friendly and welcoming staff here. The hot breakfast was awesome, the eggs and sausage were both fresh, hot, and great tasting, as well as the waffles you make yourself. Very clean rooms with very comfortable beds & pillows!!! The bathroom is very nice with the lighted mirror and the shower is amazing!!! Booked online & check in was a breeze, as well as checkout!! We highly recommend staying at the GLo Best Western and will be returning here ourselves when we visit Nashville again!!!
Hotel was nice from the outside. It is new so you expect new and clean rooms. However services were substandard. they didn't acknowledge my diamond elite status and didn't offer me gift /points. I had to mention to make sure my points are credited. They don't have "do not disturb" tags. The staff refuse to provide additional towels when asked .The food selection was sub par. The noise from the other others and floors bled through the wall. I have been woken up several times due to these noises.
This hotel was perfect for a stopover close to the airport. The hotel was clean and fresh. The rooms were really spacious. Free and good wifi + free parking. The hotel does not have a restaurant, but there are a few restaurants just around the corner. This hotel is maybe not the closest option if you wanna do sightseeing downtown. But if you want a quiet and nice hotel a bit away from downtown, or if you need a hotel close to the airport this is an excellent option. Even though there are traffic around, but by land and sky haha, the rooms are really quiet. The beds are also excellent! I had the best sleep there in a long time.
The hotel opened only 2 months ago, looked very up to date and is in a great location for many attractions. However, we experienced a number of problems.. The front desk people were nice but one of the breakfast area attendants was not nice - had an attitude toward customers if asked a question. Coffee was luke warm every day and we reheated in microwave.. The room didn't meet cleanliness expectations, especially for a new hotel. Dirty floors in our room were never cleaned the entire visit.. White socks got filthy walking around the room. Shower was not well cleaned. Our stay was 4 nights and every day we had to go to lobby for supplies ie. towels, shampoo, soap, toilet tissue, water cups. Ice bucket was never serviced the entire stay and dirty cups not removed from room. We had to request a change of bed sheets after 3 nights. The breakfast was good for a hotel this level. Breakfast tables were not kept cleaned. We noticed several people (didn't seem to be guests and not sure if employees) hanging around in the lobby area most times day and night. In our opinion this nice new hotel is not being kept very clean and will become less appealing over time if not given more attention. We plan to visit this area again, but will not plan a stay at this hotel.
Stayed at this property on our way back home. The staff at the property go above and beyond to meet your needs, the hot breakfast option was good. No complaints. Already made reservation at this property for my September trip!!.
This hotel is beautiful. The decor and fixtures are wonderful, clean and elegant. The staff was top notch, very helpful and SO kind, gracious and patient. I will definitely recommend and stay there for future visits. Breakfast was amazing, hot food well prepared and hot, and SO many options. I just wish it stayed available later than 9 for us non-morning folk, haha though I understand why it isn't. Bed was SUPER comfy! I have a really great bed at home, and so sometimes hotel beds can be.....somewhat of a struggle, but this one was fantastic, and I LOVE LOVE LOVE all the pillows! **Edited to add: Shower was not super hot. Not sure if this is a problem, or a feature, LOL! Since a few others have also remarked on that, perhaps someone at the hotel can take a look and address? Either let us know that's how it's set up to be, or have your maintenance folk check it out?***
New hotel; few room furnishings ; slightly overpriced; luke warm water in room; desk lamp was removed and not replaced; courteous staff; plenty of parking; no pool; obviously an economy-model Best Western; good location
This was a very nice property. Husband and I both enjoyed the stay great breakfast. Staff were very friendly and helpful with surrounding areas. Hotel beds are comfortable. Enjoyed coffee in room and well supplied. Would highly recommend.
This hotel is beautiful. The decor and fixtures are wonderful, clean and elegant. The staff was top notch, very helpful and SO kind, gracious and patient. I will definitely recommend and stay there for future visits. Breakfast was amazing, hot food well prepared and hot, and SO many options. I just wish it stayed available later than 9 for us non-morning folk, haha though I understand why it isn't. Bed was SUPER comfy! I have a really great bed at home, and so sometimes hotel beds can be.....somewhat of a struggle, but this one was fantastic, and I LOVE LOVE LOVE all the pillows!
My wife and I stayed here for 1 night, and were initially pleased. When we arrived, we were greeted by the two ladies at the front desk. Then, a man came in and started cutting a tile with a very loud saw. I would think he would come during the period of time after guests have checked out. The elevators were very hot and humid. However, our room was very clean and modern. We did not have any hot water for our showers in the morning, and that is one thing I look for in a hotel. I saw other reviews had the same issue. The breakfast was average, but still good. As we were preparing to check out, the maid knocked on our door an hour and 15 minutes before check out time. She said we were due to check out and that she had to clean the room. I have never had that happen to me in a hotel ever. That did not set well for me. Overall, our stay deserves the 4 star rating. Many of these things are trivial, but still should have been done better. It was an enjoyable stay despite all of these things.
We stayed at Glo in Asheville and it was wonderful. The next evening we stayed at Glo in Nashville and it was not as nice, especially to be the same brand new hotel. The elevators were very warm and musty. Our first room the shower door fell off and the second room the faucet moved (a lot). The hotel also has a very bad A/c issue and ran out of hot water. Nashville needs some pointers from Asheville. The staff was amazing though!!!
Stayed here to catch a flight to Seattle from BNA. Nice....new....clean.....quiet hotel with friendly staff in very close proximity to the airport (BNA) plenty of places to eat and many deliver. Will certainly stay here again when I'm in the area.
The hotel was new and very modern. The front desk people were very nice. The only problem we had was the room was a little dirty. Maids didn't clean floors or shower very well. Stayed three days and the maids didn't refill towels and toilet paper very well. Didn't dump trash cans daily either. The entry and breakfast were very good. I didn't care for all the people hanging around in the entry all the time.
The lobby was spacious. Breakfast was delicious and included many options. I loved the decor of the room! We booked this at the last minute after our flight to Nashville was delayed causing us to arrive at 2am and we didn't want to cause trouble with the host of our Airbnb. It was reasonably priced and a beautiful hotel.
when checking in we were waited on by Meredith who was very pleasant and very helpful about the area and was able to answer our questions and Regina was at the desk and as was very pleasant as well the hotel was clean, was hard to find any negatives during our stay, was located out of the main traffic craziness excellent place to stay
This was a great new property near the airport. Gave me the look and feel of hotels when I stay abroad. would definitely stay here again. Probably not the best size room if you were bringing a family but it's perfect for business or single person/couple travel.
The hotel and staff were very nice. The hotel was clean and aesthetically pleasing with it's retro/modern/deco decor. A little hard to locate due to NO signage on main roadway. GPS actually took us to another hotel next door. The hotel was opened only a couple months ago and was very clean and functional. Breakfast is served but was CONSISTENTLY LATE and lacked fruit selection. 6am should mean 6am,NOT 7ish...Parking was well lighted and plentiful. Secluded off main road allowed for a quiet atmosphere. Would visit again and hope that they have breakfast issues figured out.
Great friendly staff, very nice room, and really close to the airport. Also Downtown Nashville is just a 10 minute ride, Awesome Value for the money, I would totally stay there on my next visit to Nashville. Linda H.
July 2019 was in Nashville Tn. for the Full Gospel Conference at Grand Ole Opryland. The Glo hotel was close to Opryland and many other things. The staff was very kind and wonderful. Regina was very helpful.
My Room was amazing. Everything looked very modern. My bed was amazingly lush and comfortable. The Room was very, very clean. The next time that I am in Nashville I am definitely going to stay there again.
The property was very new, so some parts had an unfinished feel, for example there was no shelving in the shower to place toiletry items, they had to be placed on the floor. Otherwise, the room was clean and the modern decor was very welcoming. The website did mention a sunbathing pool deck, but during my stay I was unable to locate a pool. Staff were super friendly and welcoming. When we arrived the cleaning staff and accidentally left our door ajar and the general manager offered to change our room for peace of mind - we declined because it wasn't a huge issue and it did not occur again while we were occupying the room. Overall, a great place and we would definitely go back.
I particularly like the wood floors, very well kept. Breakfast was great, never out of anything even with a full breakfast area at 9:45 am on Saturday. Very quiet rooms as there was a family reunion going on and we Never heard anything.
It's a contemporary design and on par with most modern, reputable brands. This is a few miles from the airport and right by the highway, so it's a good choice if you're flying in or out. FYI They're a member of best westerns rewards program.
Hotel is decorated in a very modern theme.It has only been open sense May.The staff on duty was very nice & helpful. Our room was clean quiet & comfortable with large walk in shower.It has a large breakfast area & has average hotel breakfast. It does not have a pool, but is supposed to eventually have one. It has charging ports for hybird electric cars. I could not find building number in GPS, but hotel was very easy to find right after tuning on the street. Short driving distance from local attractions.
Tucked away behind an older, rundown hotel on a residential street. Sort of looks like a hotel merged with an Apple Store. Sleek, clean. Good breakfast. There is no pool, so I'm not sure if the kids will like it. But a good fitness center and beautiful lobby and sitting area. Easy access to downtown and near Opry Mills for shopping.
We were thrilled to find this newly opened hotel during the week of CMA Fest at such a reasonable price. I'm guessing a lot of people were unaware of its existence since it was so new. Unlike some hotels in the airport area, parking was not a problem for us. Everyone we encountered at the front desk was friendly, every employee in general we encountered was friendly, in fact. Our room featured 2 queen beds, and I was surprised to see that there is no carpet, at least none in the room we were in. As another reviewer mentioned, the tv is mounted on the wall with the bathroom behind it. The bathroom featured a shower stall, which I loved. There was a sliding door for the bathroom, when the bathroom door is closed, a closet is revealed in the sleeping area which had a small shelf, as well as an iron & ironing board. There is also a desk area in the room with a small coffee maker and mini fridge, and an area with drawers and a chair. The room had a minimalist feel, but that was fine with us. There weren't a lot of other guests while we were there, I feel like it's because of the newness, so I can't really speak to the noise level other than to say it was quiet and peaceful for us while we were there. Complimentary breakfast is offered in the lobby, and was pretty typical. Overall, a great stay, a great value & a fantastic staff - we would definitely stay here again!
Loved my stay at this brand new hotel. Very clean and staff was friendly and helpful. Located right by the airport. Beautiful hotel with great amenities. If you are visiting Nashville I would recommend staying here!
This was my first time staying at a Best Western Glo and I will definitly be staying again. Beautiful hotel with very friendly staff. Rooms were in tip top shape. Very clean. If you are coming to Nashville and looking for a place to stay, this is your spot! Will be staying again in the future!
Location was super convenient to BNA, amenities were excellent, staff was super friendly and professional in all aspects of customer service; nothing short of 5-star with our overall experience. After several subpar past experiences with overnights in Nashville, I have finally found THE hotel that meets all of my expectations. Keep up the good work, can't wait to visit again!!
Upon arrival we were greeting by smiles and genuine hospitality despite the busy afternoon timing of our arrival. The hotel is beautiful, clean and perfect for our family. Just what we needed for our little weekend get away.
Great hotel with great staff, amenities, and all-around service. Will be staying here for future visits. I highly recommend this hotel anytime you need a place to stay when visiting Nashville for business or pleasure.
The hotel was very clean, up to date on amenities and VERY reasonably priced. The staff was very friendly and a pleasure to work with. I'd recommend this place over others that are twice the price. We look forward to staying here again.
Great hotel and ideal location! Very friendly staff, they were attentive to our needs. Beautiful and comfortable rooms. We enjoyed our stay at Glo and would stay here again. Delicious breakfast! This will be our go to hotel in Nashville.
This is a brand new hotel (apparently opened about 2 weeks prior to our stay- stayed late May). As this is a new hotel, they are working out some kinks. We were on a cross country trip (reloating) and wanted some place to stay that was close enough to downtown Nashville without being in busy areas as we were traveling in a Uhaul. This hotel was in a good location. About a 15 minute Uber drive away from the Country Music Hall of Fame/Broadway area. A Dunkin Donuts, Subway, and a Mexican restaurant were up the block from the hotel if needed. The hotel is hidden from main roads which provided some safety. Decently priced compared to other hotels in the area. During check-in, there was some confusion regarding the correct wifi code as the one originally provided for guests wasn't working. We ended up getting different codes later in the day. Internet was slow to connect. Otherwise, check-in was was easy and efficient. There is coin-operated laundry in the hotel. As one of the front desk attendents said, this hotel is "very Millennial". Very streamlined, simple, and clean. A refreshing concept compared to some other hotels on our trip. I liked the layout of the rooms- TV was on the wall sharing the bathroom to prevent TV noise leaking into adjoining rooms. The beds were like clouds! Best beds so far from any hotel- the front desk attendent said they are gel-topped. Good firm pillows as well. A little mini fridge was in the room. Bathroom was large with a stand-up shower. We noticed that water was leaking from the shower door and created a puddle near the shower- we mentioned this to the front desk upon checkout. You do hear guests walking in the room above you. Breakfast was included. The scrambled eggs were the best hotel eggs I've ever had- light and airy, almost melted in your mouth. I liked the yogurt machine with toppings (crasins, granola, and shredded coconut). My only complaint with breakfast was the lack of attention from the attendent. The sausage had run out prior to him starting to make more. It took about 10-15 minutes for him to bring out 5 sauage patties. He was making more links and patties at the time but it took about 5 additional minutes. Overall, enjoyed my stay at Glo and would stay here again. You need some patience in the beginning as they work out some kinks as they are a brand new hotel.
Thank you so much for the detailed review! We are so happy you enjoyed your stay and look forward to welcoming you back to the GLo in the near future!
This hotel is absolutely one of my favorite properties in Nashville. They set the bar high for all other hotels in the market. The front desk is sharp and ahead of the game, rooms are pristine, breakfast great, and the management gets it. I will definitely be back!
Thank you for your GLo-ing review. We can't wait to have you back!
If this is a Best Western, it's the worst one I have ever experienced, and I stay almost exclusively at Best Westerns. We were stranded in Nashville due to flight delays. We needed a hotel near the airport, WITH A SHUTTLE, another Best Western listing for this hotel stated it included an airport shuttle. When I called the front desk at10:30 PM on Memorial Day, I was informed there was no shuttle. The male working the front desk had zero customer service skills; he offered to call his manager, was gone for a minute, then claimed the manager wasn't answering. I told him to cancel my reservation even though it was a non-cancellable, non-refundable booking. He agreed and then hung up on me! Never once confirmed who I was (I had never given my name), never gave me a cancellation confirmation. I called back and asked why he hung up on me. "Oh, I thought the conversation was over" I asked if the reservation was cancelled, he said yes. I asked how that was possible, since he had never once confirmed who I was; did I have a cancellation number? Would I get an email? "Uh yeah" Never got an email. Still don't know if I've been refunded. The only way I knew the reservation was cancelled was by logging in to my Best Western account.
Dear Jen S, First off thank you for taking the time to review your stay. The only way the hotel and staff can improve or know what we are doing well is through detailed feedback like you gave. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review, especially the level of customer service you experienced. This level of service is certainly not acceptable and will be addressed with the concerned party ASAP. I have reached out to you by phone and email to follow up on this experience and see what I can do to make this unpleasant experience better for you. I look forward to hearing from you. Thank you, Carly
Great location, brand new hotel, very easy to get in and from the BNA Nashville airport. Very clean and great staff. The interior of the hotel is so nice and neat, a must stay place next time you are in the Nashville area.
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