GLo Hotel Best Western Nashville Airport West, Nashville

Great hotel with great staff, amenities, and all-around service. Will be staying here for future visits. I highly recommend this hotel anytime you need a place to stay when visiting Nashville for business or pleasure.

The hotel was very clean, up to date on amenities and VERY reasonably priced. The staff was very friendly and a pleasure to work with. I'd recommend this place over others that are twice the price. We look forward to staying here again.

Great hotel and ideal location! Very friendly staff, they were attentive to our needs. Beautiful and comfortable rooms. We enjoyed our stay at Glo and would stay here again. Delicious breakfast! This will be our go to hotel in Nashville.

This is a brand new hotel (apparently opened about 2 weeks prior to our stay- stayed late May). As this is a new hotel, they are working out some kinks. We were on a cross country trip (reloating) and wanted some place to stay that was close enough to downtown Nashville without being in busy areas as we were traveling in a Uhaul. This hotel was in a good location. About a 15 minute Uber drive away from the Country Music Hall of Fame/Broadway area. A Dunkin Donuts, Subway, and a Mexican restaurant were up the block from the hotel if needed. The hotel is hidden from main roads which provided some safety. Decently priced compared to other hotels in the area. During check-in, there was some confusion regarding the correct wifi code as the one originally provided for guests wasn't working. We ended up getting different codes later in the day. Internet was slow to connect. Otherwise, check-in was was easy and efficient. There is coin-operated laundry in the hotel. As one of the front desk attendents said, this hotel is "very Millennial". Very streamlined, simple, and clean. A refreshing concept compared to some other hotels on our trip. I liked the layout of the rooms- TV was on the wall sharing the bathroom to prevent TV noise leaking into adjoining rooms. The beds were like clouds! Best beds so far from any hotel- the front desk attendent said they are gel-topped. Good firm pillows as well. A little mini fridge was in the room. Bathroom was large with a stand-up shower. We noticed that water was leaking from the shower door and created a puddle near the shower- we mentioned this to the front desk upon checkout. You do hear guests walking in the room above you. Breakfast was included. The scrambled eggs were the best hotel eggs I've ever had- light and airy, almost melted in your mouth. I liked the yogurt machine with toppings (crasins, granola, and shredded coconut). My only complaint with breakfast was the lack of attention from the attendent. The sausage had run out prior to him starting to make more. It took about 10-15 minutes for him to bring out 5 sauage patties. He was making more links and patties at the time but it took about 5 additional minutes. Overall, enjoyed my stay at Glo and would stay here again. You need some patience in the beginning as they work out some kinks as they are a brand new hotel.

Carly B, General Manager at Glo Nashville-Airport, responded to this review
Thank you so much for the detailed review! We are so happy you enjoyed your stay and look forward to welcoming you back to the GLo in the near future!

This hotel is absolutely one of my favorite properties in Nashville. They set the bar high for all other hotels in the market. The front desk is sharp and ahead of the game, rooms are pristine, breakfast great, and the management gets it. I will definitely be back!

Carly B, General Manager at Glo Nashville-Airport, responded to this review
Thank you for your GLo-ing review. We can't wait to have you back!

If this is a Best Western, it's the worst one I have ever experienced, and I stay almost exclusively at Best Westerns. We were stranded in Nashville due to flight delays. We needed a hotel near the airport, WITH A SHUTTLE, another Best Western listing for this hotel stated it included an airport shuttle. When I called the front desk at10:30 PM on Memorial Day, I was informed there was no shuttle. The male working the front desk had zero customer service skills; he offered to call his manager, was gone for a minute, then claimed the manager wasn't answering. I told him to cancel my reservation even though it was a non-cancellable, non-refundable booking. He agreed and then hung up on me! Never once confirmed who I was (I had never given my name), never gave me a cancellation confirmation. I called back and asked why he hung up on me. "Oh, I thought the conversation was over" I asked if the reservation was cancelled, he said yes. I asked how that was possible, since he had never once confirmed who I was; did I have a cancellation number? Would I get an email? "Uh yeah" Never got an email. Still don't know if I've been refunded. The only way I knew the reservation was cancelled was by logging in to my Best Western account.

Carly B, General Manager at Glo Nashville-Airport, responded to this review
Dear Jen S, First off thank you for taking the time to review your stay. The only way the hotel and staff can improve or know what we are doing well is through detailed feedback like you gave. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review, especially the level of customer service you experienced. This level of service is certainly not acceptable and will be addressed with the concerned party ASAP. I have reached out to you by phone and email to follow up on this experience and see what I can do to make this unpleasant experience better for you. I look forward to hearing from you. Thank you, Carly

Great location, brand new hotel, very easy to get in and from the BNA Nashville airport. Very clean and great staff. The interior of the hotel is so nice and neat, a must stay place next time you are in the Nashville area.