Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
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The bad They don't clean rooms every day. The beds are too soft. Welcome was just okay. Didn't offer bottles of water upon arrival. No hot water or decaf teabags in the evening. Coffee sleeves didn't fit the coffee cups. Weird, right?? Lobby ac doesn't seem to be working that well. Always felt muggy down there compared to second floor where we stayed. Towels were really really scratchy. There always seems to be random people walking around aimlessly outside in parking lot and in the grassy medians. Pool wasn't available during our stay. Super super small shampoo bottles. The good Room smelled good. Shower was clean. Bedding was clean. AC worked well in the room. Room seemed updated. Shower pressure was good. Breakfast is your typical for a place like this -eggs and sausage with pastries etc. Coffee was good but servers didn't keep the coffee pots full proactively. Elevator worked well with no wait. Exercise room looked good. Fairly quiet at night. Full length mirror and bathroom had a great updated lighted mirror. Stayed 3 nights. Would probably look elsewhere for our next trip but it was fine for this time.
Thank you for sharing your feedback. We're glad to hear you appreciated the cleanliness, updated room, and overall comfort of your stay. We apologize for any inconvenience caused by other areas mentioned. Please note that our pool is closed during the winter season. Your comments have been shared with our team as we continue working to improve the guest experience. We appreciate you staying with us.
Convenient, clean, friendly. A great place to stay. We will definitely come back. Beautiful hotel and rooms. Great value.
Thank you for the wonderful review! We're so happy to hear you found our hotel convenient, clean, and friendly. It's great to know you enjoyed the beautiful rooms and felt it was a great value. We truly appreciate your kind words and look forward to welcoming you back on your next visit! 😊
Great service and clean rooms Staff was great and the jazz music in the foyer was great. Thanks you again Best Western Mobile.
Thank you so much for your kind review! We're delighted to hear that you enjoyed our clean rooms, great service, and friendly staff. It's wonderful to know the jazz music in our foyer added to your experience. We truly appreciate you choosing Best Western Mobile and look forward to welcoming you back again soon.
Our military ship reunion was held in Mobile this year and we stayed here. The process for checking in our sailors went very well. The accommodations were great with comments from all the crew. The staff was pleasant and worked very well with us. Hiral did a great job making sure our needs were met. I would recommend this hotel for future military reunions.
Thank you so much for sharing your experience! We're honored that USS Tolovana chose Best Western Plus Mobile Inn & Suites for your military reunion. It's wonderful to hear that the check-in process went smoothly and that your crew enjoyed their accommodations. Our team is thrilled we could make your stay enjoyable, and we truly appreciate your recommendation. We'd be happy to host future reunions!
Very ckean hotel staff is very friendly,breakfast was great ,beds are amazing parking lot is very spacious manager is always friendly
We appreciate your visit, Calvin! It's always a pleasure to have you at Best Western Plus Mobile Inn & Suites, and we hope to see you again on your next trip to Mobile.
Friendly and helpful staff. Clean and had all the amenities. I appreciated the refrigerator and microwave in the room. The breakfast in the morning tasted fresh and was hot.
Hi dianerA1493JE, Thank you for your thoughtful review! We're so glad to hear that our staff made you feel welcome and that you found your room clean and well-equipped with the refrigerator and microwave. It's also wonderful to know you enjoyed our hot, fresh breakfast in the morning. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!
Room was nice with fridge, microwave, and Kcup coffee maker. Staff was friendly and helpful. Owner / manager was really nice. Breakfast was outstanding! Rewards program made 5 nights affordable for us! Entire facility was great!
Hi Y2587TQcarlh, Thank you so much for sharing your thoughtful review! We're delighted to hear that your stay was such a positive experience from start to finish. It's wonderful to know you enjoyed the comfort and convenience of your room amenities, including the fridge, microwave, and Keurig coffee maker, which we hope made your visit feel a bit more like home. We're also so glad to hear that our staff made a lasting impression with their friendliness and helpfulness, and that you found the owner/manager welcoming as well. Your compliments mean a great deal to the entire team. It's especially rewarding to know that breakfast stood out as “outstanding” and that our rewards program added extra value, making your 5-night stay more affordable. We strive to provide both quality and comfort at every level, so hearing that you found the entire facility “great” truly makes our day. We sincerely appreciate your kind words and your loyalty, and we look forward to welcoming you back for another wonderful stay in the future.
From the moment I checked in SJ was so friendly and accommodating. The hotel is in great shape and it's in a great location. Nice cozy, clean quiet rooms and you can't beat the free breakfast. Best Western typically has the best coffee too! Highly recommend.
Hi Christopher B, Thank you so much for your kind and thoughtful review! We're thrilled to hear that your stay with us was such a positive experience from the moment you checked in. We'll be sure to pass along your kind words to SJ. Our team takes great pride in delivering warm, welcoming service, and it's always wonderful to hear when that effort shines through. It's also great to know that you enjoyed our cozy, clean, and quiet rooms, and that our location worked well for you. We agree, our complimentary breakfast and freshly brewed coffee are definite guest favorites, and we're happy they added to your overall comfort. Your recommendation truly means a lot to us, and we hope to welcome you back anytime your travels bring you to the area.
Our baby spit up on the comforter. My wife cleaned with soap and water in the tub. They keep our $100 deposit. Because they had to wash a comforter. They would of never known if we didn't ask for another blanket.
Dear matthewbM7583IOD, Thank you for taking the time to share your experience. We genuinely appreciate your stay with us and are sorry to hear about the frustration regarding your deposit. We certainly understand that accidents can happen especially when traveling with a little one and we truly appreciate your efforts to clean the comforter yourselves. However, for the health and comfort of future guests, we are required to follow specific cleaning protocols whenever bodily fluids are involved. In these cases, any bedding affected must be professionally laundered or replaced, depending on the extent of the issue, to ensure the highest standard of hygiene. Please know that the decision to retain the deposit was not taken lightly. It was solely to cover the additional cleaning process required to bring the item back to our guest-ready standards. We understand your concern and regret that this situation left you feeling disappointed, particularly since it was brought to our attention proactively when you requested another blanket. We are grateful for your honesty and transparency in informing our staff, and we hope you understand our responsibility to maintain a safe and sanitary environment for all our guests. Thank you again for choosing to stay with us, and we hope to have the opportunity to better serve you and your family in the future.
Excellent service and perfect place to rest and relax. Everyone is very helpfully and attentive from the moment you check in and during the stay , to the moment you check out. Very clean and well organized.
Hi hecob2025, Thank you so much for taking the time to share such a wonderful review! We're absolutely delighted to hear that your experience with us was everything you hoped for, a perfect place to rest and relax with excellent service throughout your stay. It truly means a lot to know that our team made a positive impression on you from check-in to check-out. We strive to provide a welcoming, attentive, and seamless experience for every guest, and your kind words are a great encouragement to all of us. We're also very pleased that you found our property to be clean and well organized. Maintaining a comfortable and orderly environment is a top priority, and it's always rewarding to hear when our efforts are noticed and appreciated. Thank you again for your thoughtful feedback. We hope to welcome you back soon for another restful and enjoyable visit!
Desk clerk was indifferent, first room with a king size bed the cable box was missing so she "gave us an upgrade to a king suite". We opened the door and the room was not made up and was filthy. She said there were no king rooms available and saud we would have to settle for a double. So, we left and went down tge road to a Hilton.
Dear gunnyw2022, Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and inconvenience you encountered during your recent visit. What you described is far from the standards of service and cleanliness we strive to uphold. It's deeply concerning to hear that the first room assigned was missing a cable box, and even more disappointing that the “upgrade” you were offered was not ready or cleaned. You were absolutely right to expect better not only in terms of room readiness but also in how the situation was handled at the front desk. Indifference from our staff is not acceptable, especially when a guest is already experiencing an issue. You deserved attentive and solution-oriented service, and I'm truly sorry we did not deliver that. Please know that we are addressing this matter directly with the front desk and housekeeping teams. The communication breakdown and lack of follow-through you experienced are being taken seriously, and corrective action is already underway. We never want a guest to feel like they have to leave to be treated with respect and given a clean, functioning room. We know you had other choices, and I regret that we didn't earn your trust on this visit. Should you be open to giving us another chance in the future, I would welcome the opportunity to personally ensure a far better experience for you.
This hotel has been nicely remodeled and looks fresh and modern throughout. The updates really add to the comfort and overall experience. The staff were outstanding—friendly, welcoming, and always ready to assist. You can tell they take pride in providing great service. Clean, spacious rooms and a warm atmosphere made this a great stay. Highly recommended!
Hi caneld2025, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay and appreciated the recent renovations. Creating a fresh, modern, and comfortable environment for our guests has been a top priority, so it's incredibly rewarding to know those updates added to your overall experience. We're especially proud of your kind words about our team. Providing outstanding service with a friendly, welcoming attitude is something we take to heart. It's always wonderful to hear that our staff's efforts are making a lasting impression. I'll be sure to share your compliments with the entire team. We're also delighted that you found the rooms to be clean and spacious, and that the overall atmosphere felt warm and inviting. That's exactly the experience we aim to create for every guest who walks through our doors. Thank you again for recommending us so highly. We truly appreciate your feedback and can't wait to welcome you back the next time you're in the area!
The front desk personnel were very kind, helpful, and courteous, as was all the staff we interacted with. The room (mobility accessible) was very clean, large, with a large bathroom allowing plenty of room using a walker. The beds were comfortable. Room had individual coffee maker and frig. Breakfast was very good and hot, with the choice of breads/muffins, eggs, meat, waffles, hot and cold cereals, and coffee. The eating area was immaculate, as was the hotel. Plenty of parking and well lit, we felt safe. We stayed twice within a 10 period and will definitely stay every time we travel between home and Florida.
Hi DonnaD57, Thank you so much for your thoughtful and detailed review. We're absolutely thrilled to hear about your positive experiences during both of your recent stays with us! It's wonderful to know that our front desk team and staff made you feel welcome and well cared for providing kind, helpful service is something we strive for with every guest. We're especially pleased that your mobility-accessible room met your needs comfortably. It's important to us that all our guests feel at ease, and we're glad the spacious layout and large bathroom provided the accessibility and convenience you were looking for. We're also happy you enjoyed the in-room amenities, like the coffee maker and refrigerator, and that you found the beds comfortable rest is everything when traveling! And thank you for the kind words about our breakfast. We aim to offer a hot, hearty start to the day with a variety of options, and it's great to hear you appreciated both the selection and the cleanliness of the eating area. Feeling safe and secure during your stay is just as important, so we're glad our well-lit and spacious parking area gave you that peace of mind. It means the world to us that you plan to make us your regular stop on your trips to and from Florida. We look forward to welcoming you back with the same friendly service and clean, comfortable accommodations each time you visit.
Great experience here. Clean, comfortable, secure , really comfy bed and great hot shower! Reasonable rate, ample well lit parking, including MOTORCYCLES ONLY right up front!! All the amenities! Spent one night while in town for an event. Excellent stay, would recommend clean, quiet and near many things. Lots of lighting and monitored security cameras. Great friendly staff.
Hi bigzanc, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your stay was clean, comfortable, and secure these are exactly the qualities we strive to provide every guest. It's great to know you enjoyed our comfy beds and that hot shower. A good night's rest and refreshing shower really do make all the difference! We're also glad you appreciated the ample, well-lit parking area, especially the dedicated motorcycles-only spot right up front. Safety and convenience are top priorities for us, and it's rewarding to hear that our security measures and lighting gave you peace of mind. Thank you for highlighting our friendly staff. We believe warm hospitality is key to a memorable stay, and we're happy that our team made a positive impression on you. We're delighted you found our location convenient and quiet, and that the reasonable rate met your expectations. Your recommendation means a lot to us! We look forward to welcoming you back whenever your travels bring you this way again.
A good size room with comfortable bed and good shower. Perhaps a bit dark. Limited options for dining locally within walking distance but would recommend The Half Shell Oyster House which we enjoyed. Good to have free parking and basic breakfast included.
Hi Happniness814951, Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed your stay and appreciated the size of the room, the comfort of the bed, and the quality of the shower. Those are all things we take pride in providing our guests. We also appreciate your comments about the lighting in the room. We understand how important it is for spaces to feel bright and welcoming, and we'll certainly take your note into account as we continue to make improvements. We're glad the complimentary parking and breakfast added to the convenience of your stay. While local dining options within walking distance are limited, we're pleased you discovered The Half Shell Oyster House. It's a favorite recommendation of ours as well, and we're happy to hear you enjoyed it! Thank you again for your review and for choosing to stay with us. We hope to welcome you back the next time you're passing through.
so this is where I stayed. It was pretty much a typical Best Western (I have yet to understand the different nomenclatures). The young woman at the front desk seemed bothered at the fact that a guest had arrived but did warm after a few minutes and check-in went smoothly. The room was pretty standard--clean enough; amenities enough; appointments enough; decent towels, linens, &c; standard issue BW breakfast (some sort of egg product, sausage, frozen biscuits, and a mucilage product called "sausage gravy", yogurt w/ toppings, cold cereal, fruit of some sort, juices; &c.). Basically it is "standard issue" as little as we can do at as much as we can charge and you have your definition of Best Western. They do need to do some serious cleaning around the entrance as well as some landscaping but nothing too egregious.
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