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Best Western Marion Hotel, Marion

4.0/5  - basé sur 620 notations.
400 Comfort Drive, 62959-4969, Marion, United States - Voir l'itinéraire
Best Western Marion Hotel - Façade Best Western Marion Hotel est idéalement situé dans le centre de Marion. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le nouveau Best Western Marion Hotel se trouve juste à côté de la sortie 53 de l'I-57, à quelques minutes à pied de Cracker Barrel, et à proximité de l'université du sud de l'Illinois (SIU), de la forêt nationale de Shawnee, de SI Miner, de la route du vin du sud de l'Illinois et du lac Crab Orchard. Cet Hôtel de Marion, Illinois est entouré par Carbondale, Paducah, Evansville, Mount Vernon, Cape Girardeau, Harrisburg, West Frankfort, Benton and Johnston City. Les hôtels du sud de l'Illinois sont souvent adaptés aux étudiants qui cherchent une escapade d'un week-end bon marché. En choisissant cet hôtel de Marion, vous profitez de tous les avantages d'un séjour de qualité supérieure. Lorsque vous emmenez votre lycéen en visite, il n'y a pas de raison vous ne profitiez pas d'un peu de luxe. Les autres hôtels de Marion, Illinois s'efforcent d'atteindre ce niveau de service. Nous offrons toujours quelques chambres fumeur, pour votre confort. La piscine intérieure et le bain bouillonnant sont parfaits après une journée de randonnée ou de visite sur les campus de la région. Bien sûr, notre personnel amical et serviable est toujours disponible pour répondre à tous vos besoins. Plusieurs vignobles se trouvent à proximité, alors si vous êtes dans la région pour suivre la route du vin, cet hôtel de Marion est fait pour vous. L'université du sud de l'Illinois organise le week-end des parents, la semaine d'inscription, et bien sûr la cérémonie de remise des diplômes. Il est donc indispensable de loger à proximité du campus. Rent One Park est à seulement quelques minutes, et accueille concerts, événements et tournois sportifs, notamment les matchs des Southern Illinois Miners. Les parcours de golf de Kokopelli et Rend Lake sont deux des nombreux parcoursde Marion. Les sentiers de randonnée comme celui de la forêt nationale de Shawnee et Garden of the Gods and Shawnee National Wildlife Refuge, et la réserve naturelle nationale de Shawnee sont très populaires. Bien sûr, si vous voyagez pour affaires, Aisin Manufacturing Plant, Pepsi Mid America, Caterpillar ou Bombardier sont à quelques pas de notre hôtel. Réservez une chambre au Best Western Marion Hotel pour profiter d'un confort optimal, de tarifs abordables et d'une qualité irréprochable !

Best Western

Marion Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 622 voyageurs
Note attribuée
Excellent
294
Très bon
214
Moyen
53
Médiocre
40
Horrible
21
CONSULTEZ LES AVIS POUR
En couple En couple
161
En famille En famille
269
Escapade entre amis Escapade entre amis
37
Professionnel Professionnel
86
Voyage solo Voyage solo
53
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Marion Stay at Best Western"

5
15/10/2018

The hotel was clean and the room was quite nice. King bed was comfortable. We received dining suggestions from the front desk staff that was very useful. All the staff were friendly and welcoming.Location was just off the interstate and easy to get to.

"Great price and room"

4
10/10/2018

Booked room on line .Just off I-57. Arrived a little early but no problem room was ready and front desk personal was very helpful. The hotel and room where very clean welcoming.The heated pool was enclosed and very clean. Hot tub was a little too hot for me but managed.Hot breakfast was included with eggs,sausage waffles etc. and was freash, clean and good.would stay here again . Cant beat it for the quality and Price.

"Paying for a room doesn't mean you get one..."

1
01/10/2018

We reserved two non smoking rooms (2 adults, 2 children in each) in April for the SIUC family weekend. We fully paid for one of them with the money coming out of our account immediately. We cancelled one room on Wednesday but kept the paid for room. We were unable to come on Friday but I knew the room had been paid for so I didn't worry. We called Saturday morning around 930 am to verify we would still be coming Saturday night and were assured our room was still reserved. We checked in at 6:00 pm and given room 121. We went to the room and found it was a king size smoking room (are those even legal in Illinois anymore??). We went back to the front desk and he said that we had reserved a king size bed with 2 adults and 2 children. I showed him the reservation. He stated that's all he had and because we hadn't shown up Friday they had rented our room to someone else. I explained that I expected a refund then because it didn't seem legal to get paid twice for the same room. I had no problem paying for the room on Friday night if it saved it but not if they rented it to someone else. He then said that the hotel had canceled the reservation at 4 am as a no show (what if I had came at 5 am since technically the room was paid for until 11 am on Saturday?) He offered a roll away bed but said there were no other rooms. As I sat making numerous phone calls hoping another hotel had a cancellation I watched Keith check in 2 other couples to double bed rooms and at least one of those he had to run the credit card for. Luckily Super 8 by Wyndam had one room open and graciously accomodated us! Alas, Keith said that his manager wasn't there or available until Monday (on a weekend with a fully packed hotel??) and he wasn't giving me a refund for either night. Needless to say we won't be going back.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
I apologize for the issue encountered. We did hold the double bed room that you had reserved for Friday and Saturday night. You did not show up for the reserved room on Friday so it was rented to another guest on Saturday morning around 5am. We were not notified you would be arriving a day late otherwise we would have held the room for you. When you called Saturday we were able to set you back up with a room for Saturday night but we did not have the room type available that you had booked since you were a no show. I apologize that we did not have that room type available to reactivate the reservation for. This could have been averted had you informed us of your change of arrival. Since you did not stay Saturday we will provide a refund for that night. In the future please be sure to contact hotel in advance to ensure this does not happen again.

"Would stay again "

4
17/09/2018

I would stay here again if I was in the area. Hotel staff was nice, rooms were nice, bed was comfy, and the breakfast was good. They had the usual breakfast items along with eggs and sausage. The elevators were very slow, much faster to take the stairs.

"Comfortable, but could use some improvement"

3
16/09/2018

We stayed here one night. The room felt damp, the sheets felt cool to the touch and the carpet felt damp when walking in bare feet. It made it bit hard to sleep. In the morning we tried the coffee maker and it spit grounds into our cup - and we were just using it to make hot water for tea so no bag of coffee was in it. We left a note for the maid. Also, the Kleenex box was empty with no spare box in the room. All in all it was little things so the stay was not unpleasant.

"Nice place to stay"

5
03/09/2018

The rooms are very nice and comfortable. We stay here each time we travel thru Illinois. It is very convenient to the interstate and restaurants are within walking distance. A very good breakfast is served.

"Great stay"

5
01/09/2018

We stayed here on our drive to Florida. The lobby and room were clean, the beds were comfy, the breakfast was a nice surprise. It was a good value for our stay. I would defiantly stay here again when in the area.

"Pros and cons"

3
20/08/2018

I am not a person who has high expectations when it comes to motels/hotels. I just expect my sheets to be clean, bed bug free and decent beds. For the price, it was an okay hotel. I did not notice any bedbugs, my sheets were clean but the beds were awful. Pros: price, pool, hot tub, breakfast (did not eat, but i know it was provided)Cons: beds were TERRIBLE, probably would have gotten better sleep on the floor. We had issues with room accommodations. We paid for two rooms that were joined together. The first set of rooms, one door did not open. We tried to call front desk but the phones didnt work. The remote in one room also did not work. We told front desk about the issue and one man said they did not have any other joined rooms. Once we said we were going else where, he all of a sudden had two rooms that were open and that joined one another.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
I apologize for the issues encountered. We are using your feedback to make improvements to ensure our guest satisfaction in the future.

"Great choice for overnight stay"

5
19/08/2018

This hotel was wonderful. We checked in late at night. We had booked last minute from the road. I was just happy they had 2 rooms available, but they went out of their way to get us adjoining rooms. The front desk staff was extremely pleasant and helpful. The room was exceptionally clean. Breakfast was standard. We did not use the pool, but it looked nice. We had some trouble with the wifi, which I noted on the hotel survey. A few days later I got a personal response from the manager. We will definitely stay here again. Thanks Best Western :)

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to having you as our guest again soon!

"Great stay"

5
17/08/2018

Very good location, clean rooms, hint join there travel rewards program for additional perks, much better price than other hotels!Would recommend to anyone, although not all locations are as nice as this one !

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and hope to see you again soon!

"Rest and recharge"

5
10/08/2018

This hotel is convenient to Marion and Carbondale, with very affordable rates. The rooms are clean and comfortable. The staff was friendly, personable and helpful. The service was quick and consistently good. I count on Best Western whenever I come to town.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us and look forward to your next visit!

"Great hotel"

4
08/08/2018

Great hotel, not too expensive, good breakfast, easy to get to. Rooms were clean and pool was clean. Staff was friendly and helpful. It was packed every night and yet was quiet and could not tell anyone else was there.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us and hope to see you again soon.

"Vacation in Marion"

4
31/07/2018

We stayed here on a vacation / wedding event. The hotel staff was very friendly and the rooms clean. The only downside to hotels are they should reserve the rooms on the first floor for families, since those little feet running and jumping can be loud above you. Their breakfast was good. Would have no problem returning to this hotel if I was in the area.

"BW this hotel disconnected?"

1
29/07/2018

Not the best. First they said we didn't have my reservation and only 1 room left at 5pm. I had booked on best western.com. They claim their system didn't have my reservation but they found it “online” whatever that means. They claimed there were no 2 Queen bedrooms left only a king. The website said my Credit card would be charged immediately, the Marion hotel said it wouldnt charge on the website so they charged me again but Gave me a $4 discount since I didn't get the room I reserved. They said if i did get charged twice, to call them...seriously they can't tell if I was already charged? All the windows had a strange film on them see picture. Honestly not sure if it's dirt or ?? Then breakfast, went down at 8:45. All I wanted was a piece of toast and water. I asked the lady she said “they didn't have any bread”. There were no bagels or donuts either? So I threw away the empty plate. I won't stay here again there are plenty of hotels in this area. There are also lots of stores they could purchase more food if they run out. (Like I had to do.). So my advice call and make sure your reservation is in “their” system not just BW. (Which seems ridiculous). Or just stay somewhere else. Funny I even was receiving emails from BW saying “ We look forward to your visit!” The day before, making me “think” that there was no problem.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
We apologize for the fact that the reservation did not come through to us. I assure you this was a rare incident. I apologize for the other issues and we are taking measures to ensure this does not happen again in the future.

"Upgraded"

4
21/07/2018

I booked the Best Western for a overnight on a road trip and got a very good rate from the BW site- under $70 including taxes. I was upgraded without asking to a "King Suite" because of my Gold status. The hotel is easily visible from the highway, in a travel plaza with a Cracker Barrel, a steak house, a convenience store and other businesses. Domino's Pizza is available for delivery. My room had a refrigerator and microwave. The vanity area was separate from the bathroom/toilet area which had a standard modular shower-over-tub configuration. The gym was typical- one of each type of exercise equipment- and the pool wa attractive but too small for swimming lengths. I could hear road noise from my room but it didn't bother me- if it bothers you, get a room on the odd-numbered side. Very wide variety of foods at breakfast. I spent the following night at another BW (Knoxville) which cost more and this one was actually better.

"Great place"

5
17/07/2018

Great place to get rest. Quiet. Housekeeping worked quietly around my room and offered service when I wanted. Front desk employees Kieth and Jamie were very friendly and more than happy to help me when I asked. The GM Eric was very helpful as well and spoke to me at check out. Definitely recommend

Eric J, General Manager at Best Western Marion Hotel, responded to this review
We want to thank you for choosing to stay with us. It was a pleasure having you as our guest. We look forward to your next visit!

"Best Western Marion, Illinois"

4
17/07/2018

Great experience at this Best Western. I was so happy to find the beds had actual blankets on them instead of the unclean, heavy duvets that most places use. My only complaints are that this hotel allows smoking and those rooms are on the first floor allowing smoke to rise up to non smoking floors. The hotel does not smell of smoke, however, unless you walk down the smoking corridors. My other suggestion is that this hotel switch to using biodegradable plates, cups, silverware, etc..at breakfast and finding a way to have refillable soap and shampoo containers instead of throwing away hundreds of half full little plastic bottles after each guest leaves.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you had a great experience staying with us and hope to see you again soon!

"Nice Trip"

4
09/07/2018

My 11 year old son and I stayed from July 1 -5. Arrived a bit early for check-in (about an hour) and and allowed me to check in early as I had to take my mom to my aunt's house a lil further south, while they readied the room. Room was clean, the air conditioner was so cold you would have popsicles hanging off you, but as it was insanely hot outside I loved it. Breakfast was decent but after the 2nd day I had to go out...it was too repetitive. My son loved the pool area. My room was maintained everyday nicely. I would certainly stay here again.

"Great breakfast poor room"

3
01/07/2018

We got in very late. Once we got to our room, our door wouldn't shut. We had to close and dead bolt it and did not want to mess with going down to the desk. The a.c. sounded like a semi turning on and off. The breakfast was fantastic though.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We apologize about the door and A/C. Maintenance has since addressed the issues.

"Clean hotel"

4
30/06/2018

Decent hotel for the price. Very clean, kids liked the pool, good breakfast, very helpful and courteous staff. Beds are too small for 2 people —me and my husband had to sleep at opposite ends to be able to sleep and we're not big people.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us. We hope to see you again in the future.

"Nice place"

4
22/06/2018

We stayed here for 3 nights this week . the staff where very helpful when needed . the room was nice but the place needs some updating . we had a comfortable bed and slept well even thou we where directly across from the elevator . the breakfast was ok . it was the same stuff each morning . the hot tub is in need of cleaning . I would stay here again if in the area . very convenient for my needs .

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. I also seen the hot tub needed cleaning and had maintenance address it immediately. We look forward to your next visit.

"Nice Place to Stay"

4
14/06/2018

Nice hotel. Very clean, nice lobby and breakfast area - breakfast was free. They have a waffle machine and a nice variety of breakfast food and drink. The room included a coffee machine, microwave and fridge; the beds are very comfortable and the room was quiet - even with the AC running. The staff is very friendly and helpful. Motomart and Cracker Barrel are walking distance.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us and hope to see you again soon!

"Room was clean. Pool filthy."

3
05/06/2018

The overall appearance of this hotel was nice. The room seemed clean. The breakfast was decent. The pool and hot tub were filthy. There was green stuff growing on the steps and black mold all around the sides of pool.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
We are terribly sorry about the pool. We had an algae bloom and have addressed the issue. We hope you choose to stay with us again so we have another chance to exceed your expectations.

"Avoid."

1
31/05/2018

Terribly uncomfortable bed, I'm pretty sure the comforter was meant to be a tablecloth. The A/C unit was so loud we had to leave it on constantly, as it woke us up the first night when we had it set to auto. Also, in our room, there were no drapes to close, just a decorative section, maybe 6 inches wide that didn't move. There were only shears covering the window, so at daybreak there was too much light in the room to stay asleep. The bed was horrible! Obviously I'm spoiled by my bed at home, but this was completely unacceptable. I could feel every coil or spring in the mattress. The breakfast area was not very clean, I saw honey packets that had turned black. Two of the three days we stayed, I drank water from the glass dispenser they had with ice and lemon slices. Both of those days I was almost instantly sick with diarrhea. Coincidence? Maybe. The final straw was returning to our room the 3rd night of our stay and it smelled like a nightclub. Seriously. Like 10 people were chain smoking for days just below us or something. We were on the 3rd floor, which is designated "Non-smoking". My husband even checked the stairwells to see if someone was in there smoking. The next morning, my throat was almost completely closed off from the smoke smell. We stopped at the desk to complain and were told they already got our complaint. No, that was from the room below us. Apparently the first floor, around room 125 or 127 is where the smokers are, 225 complained, and we were in 227. Do you really expect me to believe that we're the first guests ever to complain about this?? We advised the woman at the front desk (no nametag) that we were checking out a day early due to the horrific smell. She asked us not to give a bad review. Really?? She recommended the Best Western Plus in Mascoutah. The Marion BW is no longer a Plus location. The lady was very nice and said she would ask her manager for a discount for our bad experience. When we checked out and got our receipt, we got a discount alright, $6.00. SIX DOLLARS. Unbelievable. I've already spent 2 times that amount on sinus medication still trying to open my head up from the cigarette smell, 4 days later.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
We are sorry we did not exceed your expectations. I have been trying to get to the bottom of the issues to address them. However I have not been able to do that from the information you provided. You stated you stayed on the 3rd floor but you also stated you were in room 227 which is on the 2nd floor. So I checked 227, 327, and a few other rooms surrounding. I was unable to find a room with missing curtains, loud A/C, or a smoke smell. As for the honey you stated went bad or turned black, I am assuming another packet of something got mixed in with the honey packets as honey does not go bad. I would really appreciate if you could contact me so I can find your reservation which will give me the correct room information to investigate the issues and address them immediately. We work hard to ensure our guests have a wonderful experience and make sure we address any issues right away. I look forward to hearing from you and again we are sorry for not exceeding your expectations.

"One good night stay."

5
29/05/2018

Me and the kids came down from Central Illinois for a one night stay to visit my son. So instead of driving back over four hours we just decided to stay the night since I also had Sunday night off, and we were able to visit him one more time before we left out. The kids enjoyed the pool, but I was to tired from driving. We will definitely be staying again if I have a night off again like I did.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us. We look forward to your next visit with us!

"Our Stay"

4
25/05/2018

I believe, should we have been able to stay our length or reservation, we would have been totally satisfied with Best Western's services. But, due to the water main break and having to leave to find another Motel, put a damper on our stay. Maybe next time.

"Clean, Neat and Comfortable"

5
24/05/2018

Highly commend the staff of this Hotel. Great job! Everything was extremely neat and clean. Breakfast was fresh and appetizing, couldn't have asked for better. I would stay here again. Thank you for a pleasant stay.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed yours stay with us and look forward to you next visit.

"Extremely great stay"

1
23/05/2018

You could not improve this Best Western. I think even the cost of the room was in the right bracket and the motel,staff, amenities ,even breakfast were supierior to other more expensive motels There is even a Crackle Barrel restraunt next to hotel the hotel is about 3 minutes from the interstste!

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay so much. I did notice you scored us at a perfect 5 on everything but only a 1 overall. I am sure this was a mistake. We look forward to seeing you again in the future!

"very nice people"

4
21/05/2018

very nice motel, the staff was extremely friendly and informative the only problem was the recliner made a loud noise when you sat down. the towns water supply was disrupted and the motel gave out free drinking water in any amount you wanted.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We apologize about the sound of the recliner. Maintenance is addressing that issue. We hope to see you again in the near future. Our areas water supply is back up and operational.

"Great Hotel!"

4
17/05/2018

I have stayed at this hotel numerous times and will continue to stay here when I am passing through. I usually stay by myself and feel safe at this hotel. The staff is awesome, the rooms are clean and comfortable. The continental breakfast has something for everyone. The beds and pillows are comfortable as well.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed this stay as well as your previous stays. We look forward to your next visit!

"Dirty Room - hair, bugs, dirty towels"

2
14/05/2018

I stayed at the Best Western for a business trip for two nights this week. The front desk staff is incredibly friendly and very considerate. The front entryway to the hotel appears to be very pleasant, clean, inviting. I get to my room, and it's incredibly filthy. There is hair everywhere from the previous guest. The sink, the floor, even found hair in the bed. Not to mention there is a dirty towel full of hair still damp. When I opened the shower, I did not see it draped over the shower curtain. A bug fell out from the towel into the shower and that's when I noticed the sorry towel. I was so grossed out. I'm here for work, so I need to use the desk in the room. The desk was covered in crumbs and hair (again)! Luckily I had sanitation wipes and wiped down everything in this room. Every sink, every knob, every table.This is one of the dirtiest rooms I've ever stayed in, and I travel frequently for work. Luckily, I brought flip-flops (otherwise known as shower shoes). I would not walk barefoot in this room. The floor in the bathroom was very dirty as well. I was going to request fresh towels, but I'm scared to even ask room service to clean my room. There are so many other hotels within walking distance. I do not recommend staying here simply because it's not sanitary. I'm not going to eat the complimentary breakfast in the morning because I'm afraid if the rooms are this dirty, what does the kitchen look like? However, it's worth noting the front desk staff is great and very accommodating.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
We apologize for the condition of the room upon your arrival. We see you stayed with us for 2 days. We would have corrected this for you immediately upon check in and switched you rooms had we been notified. I assure you this has been addressed with the staff and corrective action has been taken. This is an isolated incident as we are very meticulous when it comes to cleanliness.

"Good room / good pool area"

4
04/05/2018

Our room with two beds had enough space for a pack-n-play, which was nice. We didn't have to set it up in the middle of the room. The beds were comfortable, and the room was easy to keep cool. The pool area was spacious with several chairs - no tables. There's an outdoor area off the pool with a grill. The employees we encountered were all friendly. There are gas stations/restaurants nearby.

"Best Western Marion,Il"

5
28/04/2018

Great rate and room. Has parking for people with RV, campers or truckers. Has a Huddle House about 300 yards away. The staff is friendly. The breakfast is a hot breakfast with potatoes, meats and scrambled eggs along with your cereals and fruits and drinks.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and look forward to your next visit!

"Family trip"

5
10/04/2018

Excellent stay, have stayed many places and Best Western Plus is among the best. Service was great and staff was helpful. Bed was very comfortable and many pillows. Great place to stop when traveling.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and look forward to your next visit!!!

"What a bargain!"

5
06/04/2018

Stayed here overnight without a prior reservation but we were very happy with the price and the facility. Nice clean room with a refrigerator and microwave. Very comfy bed. Great complimentary breakfast. Just a bit out of the way but worth the effort to find it!

"Marion, IL Best Western"

5
29/03/2018

This was our first time at Best Western in Marion. We were very pleased with our stay. It exceeded our expectations. The room was bigger than expected plus very quiet and clean. We will be returning.in the future.

"FIRST CHOICE "

5
28/03/2018

Tucked away behind Huddle House GREAT friendly staff. Comfy bed Good shower Clean and inviting. Breakfast offerings typical for a hotel. Pillows good. Good peaceful resting spot. Room didn't have the overwhelming odor of a spray deodorant. Fresh clean linen.

"Uneventful stay."

4
27/03/2018

This was a good stopping off point for our trip back to Chicago. It was an easy off and back on the freeway. Breakfast was as expected from BW. We had an odd numbered (101, 103, etc.) which were on the opposite side of the interstate and it was very quiet.

"Good"

5
25/03/2018

I like visiting, but this last time there were 16 college kids drinking in the pool area. They were loud and I did not like my grandson seeing this behavior. I saw 2 employees come in to put towels in the cabinet and they saw what was going on. It was obvious these kids were related to the owner of this hotel. This has been the only complaint I have had here

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. Those college kids where not related to anyone here. I heard about all the mess they left from their drinks. I am addressing this with the staff. Food and drinks are not allowed in the pool area. I apologize that my staff did not address immediately.

"Awesome service!"

5
22/03/2018

Service and staff were beyond amazing during our 4 night stay! I would highly recommend this hotel in Marion. The pool and hot tub were always clean and a great way of relaxing after our 14 hour drive.

"I'd return."

4
15/03/2018

It looks like this location is doing some renovations. Lobby and breakfast areas are very nice, and the food was great. My room had a couple issues, & I'd recommend the top floor as there were a couple of times it sounded like large objects were dropped above me. Liked that my room had a fridge and microwave.

"Good value for your money"

5
07/02/2018

We enjoyed our stay at this hotel. Friendly, professional staff and quiet comfortable room. We enjoyed the warm pool. Breakfast was a wide variety of choices. We were tickled with the pancake maker, hadn't seen that before. A comfortable, relaxing overnight stay.

"There is a reason this hotel has cheap rooms!"

2
29/01/2018

Nice looking property with good restaurants near and you should plan on using one of them rather than the breakfast we got...the only meat was the sausage in the gravy. Room was nice but very few electrical outlets. Good TV selection. Pool needs some work. No wastepaper baskets so it looks like previous guest just dropped stuff on the floor. A clock would have been nice and you need to hope you don't need the emergency phone as it had been removed. Water level was low but warm...skimmers could barely work. Watch out when you get out of the pool because it is the coldest indoor pool environment we have ever experienced. We will pick another location next year.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We apologize for the issues you encountered and we are addressing them right away. We are using your feedback to make improvements.

"Death in the family."

5
16/01/2018

The staff went above and beyond to make our stay comfortable. We received a card of condolences. The breakfast was great. Plenty of good coffee round the clock. By the way, I'm a coffee drinker. The lobby was clean.

Eric J, General Manager at Best Western Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are sorry for your loss. I am pleased the staff went above and beyond to ensure your comfort during your stay. We hope to see you again in the future!

"Great stay on a snowy weekend"

5
16/01/2018

Great heated pool and hot tub. Very convenient to interstate. They have a larger than normal breakfast. Cracker Barrel was very nearby. The staff was very friendly and helpful. Room included a fridge and microwave, and had a nice desk and chair. There was a large counter around the sink, as well to store all your belongings.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope to see you again soon!

"Always stay here on our way south"

5
16/01/2018

We always stay here on our way to Texas. We love the location. Easy to find and lots of nearby restaurants. This was a free night based on points and we got upgraded to a suite. The staff are friendly and breakfast is great. Lots of chairs and tables and staff replenishing the food.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us and look forward to seeing you again!

"Recent stay"

4
16/01/2018

The room was very clean and the staff were wonderful. The room was a little outdated but we had a great stay. Breakfast area was also very nice and had a nice selection. We would stay here again in the future.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to your next visit.

"Bad stay"

2
12/01/2018

Horrible based on tv not working in two different rooms and the staff was not sympathetic to that in my opinion. They offered me 15.00 off for 3 hours worth of non comfort and this was simply not suitable for the circumstances. When I inquired about owner I was told could not give out information.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
We are sorry for the TV issue. We offered to provide a different room. However you declined so we called maintenance in to get the TV issue resolved. We did provide a discount for the inconvenience. Again we are sorry for the inconvenience.

"A nice place to stay"

5
02/01/2018

All the staff is friendly, fixed a booking mistake. Rooms are comfy. Nice pool and whirlpool. Its location is ideal right off of 57. We will stay here every time we go south. Thank you Best Western for a nice place

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to your next visit with us!

"Clean and friendly"

5
01/01/2018

Clean, modern, friendly staff, comfortable beds, full continental breakfast, heated pool, easily accessible off freeway, excellent restaurants nearby....can walk to them. This was one of the better Best Westerns we've stayed at.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to seeing you again in the future!

"Safe, friendly stopover"

4
28/12/2017

We were on our way home from Christmas and stopped here. The check-in process was easy and the woman who ran the front desk was personable. Our room was right next to the pool which was a bonus for our toddler. Breakfast the next morning was delicious. Well done to the staff. We would definitely stay here again for that price and experience.

"Good value"

4
25/12/2017

Nice hotel for the price. Pool area needs some upgrades. Room was very clean and comfortable. Location is a little tricky but not too difficult. Breakfast was above average for a typical hotel breakfast.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! Thank you for your feed back and hope to see you again soon!

"Comfy Room Near Great Restaurant"

5
25/12/2017

Best Western-Marion was a nice room at a good value. Located very near an excellent restaurant, Hideway Bar & Grill. Able to enjoy a good night's sleep after dining at a restaurant which had a broad menu as well as providing music (pianist).

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and hope to see you again soon!

"Excellent service"

5
24/12/2017

I am so pleased with our decision to stay here. We had a long drive to see family with a one year old in the car, and we stopped here for the night. The check in staff was so helpful and even played with my baby while my brother and I got things in from the car and what not. The pool was warm and clean, breakfast was excellent (I highly recommend cinnamon waffles!), and the fitness center was excellent (it was snowing too hard to go run). Everyone was so helpful to a harried mother who had just driven a long way in the rain and later snow.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. I will be sharing this with the staff. We look forward to seeing you again!

"Best staff"

5
15/12/2017

This hotel was excellent. The staff went out of their way to assure quality care. The evening manager even told us we had enough points for a free room and upgrade. Breakfast was also very good with eggs, biscuits and gravy, sausage, cereal, etc. Much more than I ever eat at home.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope to see you again soon!

"Clean and comfortable"

4
13/12/2017

Hotel was Clean with comfortable beds and above average breakfast. Location was convenient to highway and places to eat. Overall it was a good place to stay for the night at a good price. Coffee available 24 hrs and pool and hotub were in good condition and heated.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to your next visit.

"great place to stay on i57"

5
13/12/2017

Nice place to stay on i57. Clean, near the xpressway. Friendly staff. Typical bw breakfast In the rear of hotel area so quiet. Plenty of restaurants and gas stations near by. I would (and have) stayed there again

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us when in the area! We look forward to seeing you again soon.

"Great hotel for the price"

5
06/12/2017

My husband & I stayed at the Best Western instead of the Holiday Inn where we usually stay and were very impressed with how nice it was plus we were offered to join the rewards program which will give us free stays. The price was excellent and we will definitely stay at Best Westerns whenever we can!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us this time. We are pleased you enjoyed your stay and we could show you what we have to offer. We look forward to having you as our guest again in the future!

"review"

5
04/12/2017

I prefer to stay in marion cause the employes are very nice and have became like coming to family were people know you by name when calling in to reseve my room being greeted by name when I come in to check in and out

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you Danny for choosing to stay with us. It is all ways a pleasure to have you as our guest. We look forward to seeing you for all your future visits!

"Overall Great Place to Stay"

5
30/11/2017

great place to stay with family, comfortable, clean and good place to stay for a get away option. surrounded centrally by many restaurants, shopping options and gas stations. even though its right off the interstate its quiet and very well maintained with courteous staff . very pleased with the overall experience and would stay there again when passing thru!

"Travel stop"

5
27/11/2017

We were just traveling through and this was an excellent place to stay for a night. The bed was comfortable and the room was very clean. The staff was helpful and the breakfast was slightly better than some hotel breakfasts. I would stay there again.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to having you as our guest again soon!

"Not really satisfied"

2
20/11/2017

My stay at This hotel was below what I expected.My Family and I only stayed one night after driving 7 hours we just wanted to take a hot shower and relax.Upon getting to our room we heard lots of loud jumping above our head from the floor above ..we we reported it to the attendant which she replied that she was surveying the children running in the floor above with know supervision. That lasted and hour when we reported it to the manager it stopped .our bathtub was slow to drain so we each had to wait for the water to drain before we used it

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am terribly sorry for the issues you encountered. I hope you will give us another chance to exceed your expectations.

"Thanks for a great stay"

5
20/11/2017

What a wonderful hotel! They set a very high standard for themselves, and the cleanliness of the hotel reflects their success at meeting it. Our room was very comfortable and everything worked great. The breakfast are had plenty of seating on the day we were there, and the food was hot and tasty. Also, I noted the professional looking staff.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We appreciate the recognition of the hard work we put in. We hope to see you again soon!

"Shawnee National Forest"

5
17/11/2017

We visited Giant City State Park and then spent the night here. It was a good choice. Everything was great except that the pool area was so dark and foggy we could not see out kids in the pool. and the TV listing sheet was not right so we couldn't find the channels we wanted. But the Gideon Bible was still in the drawer and that is important. We recommend this hotel.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We apologize for the lights not coming on at the pool we have addressed this. We are pleased you enjoyed your stay with us and look forward to seeing you again in the future.

"Excellent"

5
17/11/2017

The staff was very friendly and helpful. Would definitely book at this location again. Room was acceptable. When issues they were resolved quickly and to my expectation. Location was ideal for my purposes, close to eating establishment of choice and business.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay with us. We hope to see you again in the near future!

"Decent place . great pool"

5
15/11/2017

We stayed here for 3 nights this month and enjoyed our stay . they have a decent breakfast and decent rooms . the star here is there pool . it is really heated . just wonderful for a swim . the staff were very helpful when we needed anything . I would stay here again .

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed the 3 nights you stayed with us. We hope to see you again soon!

"Comfort at Reasonable Cost"

4
10/11/2017

This hotel is a comfortable stay at a reasonable cost. Close to I-57, the hotel is a few blocks from the commercial district. The hotel has an indoor pool, a fitness center, many videos to lend, and a decent breakfast. The staff on my stay were friendly and personable.

"Excellent"

5
05/11/2017

Well worth the money! Staff was very friendly and rooms were cozy and clean. Internet runs well and the pool is actually heated! Will always stay here when we're needing a hotel. Oh yeah and the breakfast is awesome!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you enjoyed your stay and will continue to stay with us. We look forward to your next visit.

"wonderful stay"

5
04/11/2017

This BW was good in the past and good now, the staff is extremely helpful, the breakfast very good, location is really good, with a nice restaurant walking distance. The price is very reasonable and staff can't do enough for you.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoy staying with us. We look forward to your next visit!

"Pick THem Pick THEM!"

5
26/10/2017

I have stayed at this facility many times coming through town. It has never failed me and actually surpasses my expectations every time....since I stay in hotels a lot you tend to accept average standards.....this one is above that average mark by far!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are very pleased to hear we surpass your expectations every time you stay with us! We look forward to your next visit.

"Great Value and Friendly Staff"

5
24/10/2017

Stopped for one night on our way to Indiana. Very pleased. Staff was exceptional. Room quite comfortable with all the usual amenities. Lots of options on the breakfast bar. Used the pool and hot tub; both were crystal clear clean. Will definitely stay here again on our next trip.

"Very nice"

5
18/10/2017

This is a BWPlus . Booked by showing up and as a member got a great rate. Great room. Great reception at the desk. Very quit especially on the first floor. The breakfast was very good and everything looked presentable and of course the coffee was tip top

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 618-998-1220. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eric Johansen General Manager Best Western Plus Marion Hotel

"Good Place, Friendly Staff"

5
18/10/2017

Stop gap stay on the end of a business trip. The hotel is a little dated and wore, but overall, I was pleased with the stay. Breakfast was picked over when I went through. I would assume that was a timing thing more than anything. I would definitely stay again at this place if the opportunity presented.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 618-998-1220. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eric Johansen General Manager Best Western Plus Marion Hotel

"Great value"

4
17/10/2017

This hotel is nothing fancy but great place to stay. Convenient location. Close to restaurants. Nice pool and jacuzzi, open till 10 PM. The toom was comfortable room at an affordable rate. The premises were clean and well maintained. I would stay again anytime.

"Nice Place"

4
12/10/2017

Nice and clean. Staff very nice. Will be back next year. Enjoyed the hot coffee and breakfast. Need to remember that there is a indoor pool. Did have an issue with a bedrail. Fast wifi service is a nice bonus.

"Excellent"

5
10/10/2017

Stay was very enjoyable, with professional staff and excellent room and breakfast. Inside and outside of hotel was very well maintained and cleanly. Room was very accommodating, with excellent comfort. Great Value!

"Marion our first stop"

4
07/10/2017

Staff very nice as well as attentive to ones needs. They directed us to a lovely Chinese buffet called Wok N Roll. I also love the Best Western's hot breakfast of scrambled eggs, sausage, gravy and biscuits,topped off with oj ,good coffee and Danishes. A great way to start our travels.

"Weekend trip"

5
02/10/2017

Went to visit my son on Family Weekend at SIU. Always stay at this hotel. It is close to school, clean, good breakfast and nice, friendly staff. Will stay again. When booking in advance, the rates are very reasonable, however, if you were to just walk in over SON Family Weekend and want a room the rates double. Didn't think that was right.

"A trip back home"

3
30/09/2017

I typically stay at this hotel when I make trips back home. Staff is always very friendly, pretty clean, quiet for being off the interstate. Only downside...they are in desperate need for new beds! If you like a rock hard bed, this is the place for you! Other than that great value, great people!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We appreciate your feedback as we will us it to make improvements for our future guests. We hope to see you again in the future.

"Great Experience Best Western Marion, IL"

5
25/09/2017

We had an excellent experience at the Best Western in Marion, IL. Renee helped us make our reservation and was there to greet us when we arrived. All staff were pleasant and helpful. The rooms were clean and the hot breakfast above average. Great price as well!

"A little dated but the Staff make this one PERFECT!"

5
25/09/2017

Stayed at this location with a large group for a wedding. The hotel is clean, a little older and could probably use some new beds but all in all good. The staff are AMAZING! Renee was over the top friendly and helpful even in a super busy time. Breakfast was good, hot tub was great, wifi was strong and the location was perfect just off the interstate near restaurants. Will stay again if we get back to this area!

"Friendly trip"

4
20/09/2017

We were in southern Illinois for a meeting and we have been very satisfied with everything at the Best Western Plus Hotel for the people we were meeting were definitely giving the southern Illinois friendliness.

"Quality product at a good price."

4
18/09/2017

I've stayed here several times, and have always had good service, a good (and quiet) room, and a very decent price. I would highly recommend this hotel, even though the location was a bit hard to find at first.

"Slightly disappointed"

3
17/09/2017

I've stayed here several times the last few years and haven't even tried to stay elsewhere. Seems to have declined over the years. Stayed on third floor this past weekend. Floor had a stale smell to it, including my room. It would have been nice to have a fresh, clean smelling room. It wasn't dirty, just a slight odor. Double bed was not comfortable for me, so I didn't sleep well. Breakfast wasn't kept stocked to keep up with patrons. Next time in Marion, I will at least look at staying elsewhere.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us when you are in the area. I am terribly sorry for the issues you ran across. I appreciate you bringing this to my attention so that I may address this immediately. I hope you will consider continuing to stay with us when in the area as we are working hard to ensure we exceed your expectations upon your next visit.

"Recent Traveler"

5
16/09/2017

Outstanding accommodations at a most reasonable price! Comfortable bed with nice pillows and an ac system that actually works!! Co-workers genuinely care about the upkeep of the facility. Please give your folks the credit they deserve for making my stay a very pleasant one!!

"Terrific staff"

5
15/09/2017

We were there for the eclipse. Tons of people checking in, even more looking for rooms. The staff did a great job keeping up and staying polite. The pool is nice, with towels provided in the pool area.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope to have you as our guest again in the future.

"Nice for the price"

3
11/09/2017

Nice hotel for the price. The only problem with the room we stayed in was an odor. I like the layout of the rooms and the location to the highway. Check in staff were professional. We did not hear neighboring rooms which was nice. Loved that room had microwave, refrigerator and coffee maker.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We are sorry about the odor in the room it has since been addressed. We hope to see you again in the future.

"A Good Best Western Experience"

5
11/09/2017

Prior to this I usually stayed at Country Inn, but their refundable room rate was a little high, so it prompted me to check other hotels. Best Western had comparable amenities for a lower price and the location was perfect. The BED WAS AWESOME. Best nights sleep I've had in weeks. We became Best Western "members" and plan on using that hotel for future trips to Marion.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to having you as our guest in the future!

"Stop along our road trip "

4
09/09/2017

We arrived here a little after midnight. The front desk gentleman greeted us and we asked for a room. He gave us a 10% discount just because my husband asked about discounts. The room was clean with a nice and quiet air conditioner. The bed was comfortable for the most part. Breakfast was great! So many selections and cute waffles! We would stay here again.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We look forward to seeing you again in the future!

"Good place to stay"

4
08/09/2017

The Marion location was good. Many restaurants o choose from and the value made it worth the stay. Good hot breakfast is included and very close to the I 57 interstate. I have stayed at this location when visiting friends in the Southern Illinois Carbondale area.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us again! We are pleased to hear you have enjoyed your stays with us and look forward to your future visits.

"Hotel Stay"

3
06/09/2017

It was nice, I would stay there again. I do a lot of travel and it was set up nice and the bed was nice. My wife like the room and was happy with the breakfast. the coffee was hot. We did not us the internet or the fitness area. We just stop for the night and it was right off the interstate.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope your next stay with us we can exceed your expectations.

"Great Stay"

5
05/09/2017

We had a great stay at this very clean and affordable hotel. We were entire group traveling to a family reunion. The hotel staff was professional, very friendly and helpful. The breakfast is good. The pool is very nice, even includes a hot tub. The free WiFi is very good, better than most hotels we've stayed at.

"Clean, Convenient, Safe"

5
01/09/2017

Hotel was clean, staff friendly, felt like a safe neighborhood. Location a bit tricky to get to (follow your gps) and approach to the hotel is from the rear, so the hotel looks a bit dark and abandoned from that side. Nice breakfast selection of hot and cold foods, fresh fruit. Reasonable rates.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay. We appreciate your feedback as we use this to make improvements. We hope to see you again soon!

"Cleanliness Problems"

2
28/08/2017

We stayed at this hotel one night as a stop over from Memphis to Milwaukee. The hotel was ok, a bit dated, but in the morning I found to my dismay what appeared to be dried snot on the inside of the shower curtain! This then made me question the overall cleanliness of the room and just made me feel disgusted. Not using this hotel again!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am terribly sorry my staff had missed that on the shower curtain. I am addressing this with the staff to ensure this does not happen again. Thank you for bringing this to my attention.

"2017 Total Eclipse Trip"

5
25/08/2017

We made the reservations almost a year in advance. The rates were reasonable and the reviews positive, so we decided to book a room for 2 nights. The location was very convenient to Route 57 and the Crab Orchard Nature Reserve where we viewed the Eclipse. The Hotel was quiet, clean, comfortable and the staff very helpful. We appreciated the 6am breakfast offering so we could get to our site early. We were glad we had booked 2 nights, so we could just relax in the pool and get a good sleep and start the drive home the next morning - and miss the bumper to bumper traffic after the event. We would definitely recommend this hotel.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope to see you again in the near future.

"Little expensive but great breakfast"

3
21/08/2017

Free breakfast was very good! Lots of food to choose from. Only food missing was bacon, and a chef to make eggs any way we like and omelets would have been nice. But what they offered was very good. Made my own waffles - delicious! The refrigerator's freezer section needed to be thawed, so it was quite noisy all night because of that.

"COMFORTABLE STAY"

4
20/08/2017

The hotel was easily accessed off the interstate.. The staff was courteous and efficient. The room was clean and the bed comfortable. I would use this hotel again when traveling through Marion Indiana.

"Terrible! Dirty bloody sheets and blanket!"

1
19/08/2017

The blanket had blood all over it! It was disgusting! Coming in late at night to get rest! Had to change my own sheets! Tired exhausted from moving my kid into SIU!!! NOT what I expected from this Best Western Plus at all! Over all experience was a failurer! Dirty!!!!!

"College Visit"

2
19/08/2017

Poor security with no guests banging on door in the middle of the night demanding to be let in threatening violence . The front desk waited 10 minutes before calling the police. This was a terrifying experience for my daughters and I. The staff was dismissive.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
We are terribly sorry about the incident. My staff called the police right away there was some delay before they arrived and the individuals were escorted off the property. This was a very rare incident so rare its the only one we have had in the 12+ years I have been here. Again we are terribly sorry!

"Very comfortable and clean"

5
18/08/2017

Our room was lovely and clean. We had a swim in the indoor pool which was warm and the hot tub was just right! The breakfast choice was above average - I liked their little cartons of fresh milk and an option of almond milk as well. The staff were polite, I would highly recommend.

"Awesome stay"

5
17/08/2017

I will stay at this hotel every single time, I go to Illinois to visit my son in college. The location is a great spot with lots of shops and restaurants nearby. My son's school is only 35 minutes from this hotel which makes it very convenient. Thank you, for the wonderful stay at your Best Western Marion.

"Phenominal staff, room, and amenities"

5
13/08/2017

Thanks to a really in-touch and savvy manager, we received the absolute best of services available to the Diamond Select BW member. The hotel was beautiful and very relaxing, the pool large with a perfect indoor location but with outdoor windows open. We were offered a free upgrade to a king suite which was lovely, very comfortable and well appointed. breakfast was quite varied, well prepared and well presented. this is going to be one of our regular stops on our summer route home to Florida from Canada. I highly recommend it.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am pleased you enjoyed the service and your stay. We work hard to ensure we provide the best experience for our guests. We look forward to seeing you on your future trips!

"Clean, neat, quiet and affordable"

5
09/08/2017

These was such an exceptional value for a hotel room. Simple but well appointed and clean rooms, quiet, and comfortable. Breakfast was included and surprisingly good with exceptional options:. Waffles, pastries, cereals, yogurt z sausage, eggs, fruit, etc. Close to cracker barrel and gas stations. Misses:. Check in staff didn't tell us anything about amenities or food we happened to overhear them say it to the next guest otherwise we wouldn't have even known.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased to hear you enjoyed your stay. I apologize for the desk clerk forgetting to inform you of the amenities. We hope to see you again soon!

"Good Place to Stay that Won't Break Your Bank"

4
08/08/2017

Hotel has been somewhat updated: bed, facilities, TV, breakfast were all good. Ample parking, dining choices nearby. Pretty quiet too, much quieter and less expensive than many places up on Route 13. Hall carpeting adds to quietness. Many choices at Breakfast. There is a pool but I have not used it.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you enjoyed your stay. We hope to see you again in the future!

"Another Great BW+ Weekend"

5
08/08/2017

We travel about every 3 months for a 4 night hotel stay. We always look for BW+ and have not been disappointed. This weekend was no exception. Clean room, great staff, close enough location to our destination event. Can't ask for more. There were alot more families with kids here than previous visits.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and look forward to seeing you again in the future!

"Very clean and friendly!"

4
31/07/2017

We arrived yesterday evening. Mario was very attentive to see that our room accomidated us as requested. Room was very clean and roomy. Morning breakfast was plentiful and tasty. We hope to find more Best Westerns just like this one, down the roads we travel.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased to hear you enjoyed your stay. We look forward to your next visit. Thank you for your loyalty to the Brand.

"Clean comfortable stay"

4
30/07/2017

Right off 57, so very convenient. Restaurants in walking distance. Everything was clean and worked well. Staff was friendly. Breakfast was good. Only down side was that furniture is pretty worn. Other than that no problems.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We hope to see you again soon.

"Decent Place To Stay"

4
28/07/2017

We had no problems during our stay. Didn't get a chance to check out the pool/hot tub. Maybe we will next time. The staff was very courteous and professional. Would stay there again if travelling to the area.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you enjoyed your stay with us and look forward to your next visit.

"Great Hotel"

4
24/07/2017

It was a very good Hotel with great amenities! Only problem was we Reserved a Queen Room and got a Double Room. We had to sleep apart. We made it work but was not what we had reserved. Overall I will stay again! It was clean and Staff was friendly and caring!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are very sorry about not getting the queen room. We hope to see you again soon!

"Nice and clean"

5
22/07/2017

Passing through town and needed a place to stay for the night. This place fit the bill with nice clean rooms at a very good rate. They were spacious with a comfortable bed. Located right off I-57, easy access.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope to have you as our guest again soon!

"All Good, but..."

5
20/07/2017

I've been a Rewards member for 15 years or more. BW seemingly does not reward members except by points at the hotel. I was not offered a gift bag like I usually get even though I could see them from the front desk. I was not offered express checkout either.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us and for your loyalty to the brand. I am terribly sorry about not receiving a gift bag or offered the express check out. I am addressing this with the staff. Thank you for bringing this to my attention. We hope to see you again soon.

"Better than expected"

4
15/07/2017

I needed a room in the middle of the night on a night when everything seemed to be booked. They got me a room. I had low expectations but was surprised. Room was clean, bed was comfortable. There was a decent breakfast. The shower was a very small area.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to seeing you again.

"A great room for a great price!"

5
12/07/2017

I stopped here on the way home a couple nights ago. The receptionist was very friendly and helpful. The non-smoking, king-sized room I was put in on the second floor was exactly what I needed after driving 14 hours. My room was immaculately clean, bountifully stocked with towels, wash cloths, soap, and toiletries. The bed had an assortment of different firmness pillows, and I found one that suited me fine. The internet worked great, and the air conditioner was quiet as well as working well. The room included a microwave and mini fridge, both very clean, as well as an iron and ironing board, along with a luggage rack to put my suitcase on. The bed was very comfortable and sheets were soft and fresh-smelling. The next morning at the "continental breakfast" I enjoyed biscuits and gravy with scrambled eggs, that actually were very flavorful. There was a waffle machine, but it had an "out of order" sign on it, so wasn't able to use that. There was oatmeal, bread/toaster, bagels, and sweet rolls available, as well as an assortment of juices. The breakfast area was under construction (looked like they were putting in a new floor), so I took my breakfast back to my room and enjoyed it. Everything was very nice.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We work hard to ensure we exceed our guests expectations. We hope to see you again in the future!

"Terrible customer service. The front desk woman, Robin."

1
08/07/2017

Within 15 min of getting to our rooms for our family reunion Robin came up to tell us the kids were ti loud when they ran to the window to see the pool. She yelled at them before seeing me , i said I would handle it. But she then had to talk aggressively to me about complaints of the kids being to loud, after running one time to the window... ok.? Then the childrens grandma came and they ran to the door to greet her. Robin again came up and yelled at the kids. After contacting customer service I discovered that no complaints had been made, robin made it up! This is the worst service ever, I am actually very uncomfortable for my family here, we are looking for another hotel now.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
I am sorry that the front desk agent came across the way she did. The reason she did ask to keep the noise down both times was due to the fact we had complaints from other guests in house. They did not contact corporate customer service but they did notify the front desk to address the issue. We try to ensure all of our guests have an enjoyable stay.

"Great Stay"

4
06/07/2017

We have stayed at this particular hotel several different times and have enjoyed each one of our stays. It is a great place to stay due to the proximity of restaurants within walking distance. We will stay here again once in the area.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us when you are in the area. We are pleased we could provide excellent accommodations for you. We look forward to your next visit.

"Moving stay"

5
05/07/2017

Very clean hotel. Staff was amazing. No complaints here. Close to shopping, restaurants. Staff was very polite and helpful. Cleaning staff made us feel like we were at home. Very nice location. Not far from anything

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and felt like you were at home. We hope to see you again soon!

"Been Upgraded"

4
04/07/2017

This property seems to have had some work done on it. While it is still an older hotel, the grounds have been upgraded, the lobby is good, the rooms were good, bed good. It was clean, the grounds were picked up better than before, it was fairly quiet, too, except at breakfast where 1 mother and 4 kids is not a recipe for a quiet breakfast The hotel cannot fix guest behavior.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We work hard to ensure we can offer excellent accommodations for our guests. We hope to see you again soon!

"Great Experience!!"

5
30/06/2017

We stayed there while traveling and found this to be a clean, comfortable hotel. The staff was friendly and the rooms were ver accessible. My mother uses a cane so we really appreciated the elevator. Breakfast was delicious!!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed the accommodations and look forward to seeing you again soon!

"Relaxing"

4
29/06/2017

I was off, and we wanted to do something with relaxation. We enjoyed our stay and had so much fun, but we were kind of shocked with the room size being smaller than the other BestWestern that weren't PLUS. Loved the location :) .

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We hope to see you again soon!

"DVDs and More!"

5
29/06/2017

I love how they have the DVDs in stock for you to take to your room and watch. The pool and hot tub was a plus! Breakfast was plentiful and diversified! We would definitely come back whenever we drive up north.

"Great stop for Family trip"

5
29/06/2017

This place was perfect for us! The staff was very helpful. They recommended the steak house right by them for dinner and OMG that was the best food and neat atmosphere. Got good use out of the weight station in the fitness center. Breakfast was good to!

"Great place"

5
29/06/2017

This was a great place to stay the staff was excellent! The room was comfortable and clean! The pool and hot tub was very enjoyable. Breakfast was hot and fresh with a good selection. We will definately be staying here from now on especially considering it was better then more expensive hotels we have stayed at.

"Best Western l"

2
26/06/2017

The room was not too clean, and the noise was horrible above us, had trouble sleeping. Breakfast was ok, but the pool was overcrowded and the hot tub was out of service the day we stayed. This hotel was not as good as I was hopping.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are terribly sorry about the noise coming from the room above you. We had something cause a chemical imbalance in the hot tub and put it out of service to ensure the safety of our guests until it balanced back to normal the next day. We hope you will stay with us again so that we may exceed your expectations.

"DISAPPOINTMENT!"

2
20/06/2017

This hotel needs much better management! When checking in, the girl at the front desk was very friendly, but she didn't seem to know what she was doing. More training would be very helpful. HBO is offered, but we couldn't get it. The manager came to our room to check-it-out, mumbled something, and left. We didn't hear another thing about HBO. Our bill was totally wrong when it was left under our door. At 9:00 a.m. the next morning, we got a knock on our door to see if we were still in our room. Good thing that we didn't want to sleep in. Then there was no ice on our floor! Don't stay here if you want a pleasant and relaxing stay! We're hoping that our bill was corrected accurately. Too bad we couldn't get credit for our problems!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
We are sorry about the issue with HBO as there was an issue with our service provider and has since been resolved. The Reservation came to us as a 2 day stay we were unaware you only needed 1 day. It was properly adjusted and the second night was refunded. Maintenance has Checked the Ice machines and all are functioning properly which leads us to believe someone had filled some coolers with ice. Again we are terribly sorry for the inconvenience.

"Just OK, Not Spectacular"

3
19/06/2017

This hotel is just OK. The decor is very outdated. The beds are harder than a rock. I don't plan on staying at this inn in the future. It is hard to find and the outside lighting is not good. Just average.

"Not As Expected"

3
18/06/2017

Best Western has invested considerably marketing the "Plus" hotels. Generally speaking, this facility was not as nice as Best Western hotels I previously visited. I acknowledge the staff maintaining the breakfast was amongst the best I experienced. Additionally, Best Western is advertisinng a $10 gift card for its loyalty members. I have not received one and they have yet to respond.

"Nice place to stay"

4
11/06/2017

This has been our go-to place when we are in the Marion area. Staff is always friendly and the hotel is very nice. Close to the interstate, but noise has never been a problem. I really like having a ceiling fan in the room and this room had one. Only negative was that I didn't get near as good a rate this time as in times past due to a lot of activities in the area.

"Nice place to stay"

5
11/06/2017

this is a good place to stay. everything was in perfect order. the property is tucked away in a corner but good restaurants are within walking distance. the staff was very courteous and helpful. we would stay again....in fact we did come back for a second night.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you enjoyed your accommodations. We strive to exceed our guests expectations. We look forward to seeing you again in the future.

"Very uncomfortable bed"

3
08/06/2017

This place is outdated and not great. It's not very clean and everything is outdated. Tried printing from the computer I had to actually reconfigure the computer to work. Would not recommend. Do yourself a favor and look for a different place.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are sorry for the issues you had durring your stay. We are working hard to address the computer issue. I am inspecting rooms and addressing any cleanliness issues i can find with my staff to ensure they are providing top notch service to our guests.

"Average"

3
06/06/2017

Room was not made up for 2nd night. Desk clerk did come up and do best he could. Had sign in lobby stating #1 TripAdvisor rating. Actually 7th. Did not see a year on that document but might have been accurate 5 years ago. Others reported about mattress. It was OK but have seen better in similar class hotels

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. The sign states we were ranked #1 by best value and guest reviews. We are #7 by traveler ranked. We are terribly sorry about your room not being serviced and I have addressed this with the staff. Thank you for bringing this to my attention.

"Good value"

5
05/06/2017

Stayed in Marion on the way to Michigan. The hotel was conveniently located off the interstate & was a safe, well lit place. Has several restaurants within walking distance. Would definitely recommend to travelers

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your accomodations and look forward to seeing you again in the future.

"Great place to stay"

5
03/06/2017

This is a great place to stay. Great value. Nice rooms great internet. Great location with great restaurants (try Thai d). No problems at all. we stay each trip from Atlanta to Des Moines. If you want friendly service, great rooms and great location this is your place.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am pleased to hear you enjoyed your stay with us. We look forward to seeing you again!

"Great stay while traveling the interstate"

5
16/05/2017

We have stayed at this location several times and as always we found it clean and comfortable. The staff are friendly and helpful as well as efficient.Quick checkin and check out, great breakfast, fast internet, thanks!

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing us to be your hotel of choice when in the area. We are very pleased you enjoy staying with us. We work hard to exceed our guests expectations. We look forward to seeing you upon your next visit.

"Well located, well-maintained motel"

4
14/05/2017

Traveling through Illinois, Marion was where we needed to break our trip. The motel was conveniently located on the interstate, and it was well-maintained, the room was clean and fresh, and it was quiet. We used the pool and the whirlpool and found them very satisfying.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and look forward to seeing you again!

"Nice, clean, quiet place to stay!"

5
04/05/2017

Excellent customer service at the counter when we checked in. Suggestions of local places to dine, etc. Our room was very comfortable, quiet and clean! The continental breakfast was fabulous. Many choices to select from. Great coffee too! I would gladly stay here again.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am very pleased to hear we were able to provide you with excellent accommodations. We look forward to seeing you again soon!

"Great Price Covenient for traveler"

5
03/05/2017

The location is very convenient whether just traveling through or spending time in Marion. Arrival "gift bag" was wonderful. Clean, spacious rooms. Comfortable beds. Breakfast was above expectations! Noted as "permanent" stop on travels between Texas and Ohio.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay. We look forward to seeing you again on your next trip through!

"Uncomfortable beds"

3
17/04/2017

Staff and service great. Beds very uncomfortable to sleep in. Pool area nice. Breakfast great. Nice, covenient location to restaurants and shopping. No complaints other than beds. Easy check in and check out.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am sorry about the comfort of the bed. We are addressing this. We hope to see you again in the near future.

"Easter family gathering. "

5
17/04/2017

We stayed one night. The check in was so friendly and helpful. The room was near the pool. The room was very nice. Clean, and quiet. The pool was nice. Great way to end a hectic day. The breakfast was fantastic. Waffles, biscuits/gravy, cereal, fruit, juice,coffee, milk, and yogurt. Check out was very quick. Staff was great. One little complaint, we could not get the DVD player working. Maybe some instructions would be helpful. Not a big deal. We will definitely be staying again. Nice, comfortable, and safe.

Eric J, General Manager at Best Western Plus Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay and hope to see you again soon!

"Stay for fishing tournament at Lake of Egypt"

4
14/04/2017

I stayed for a fishing tournament at Lake of Egypt. The service hook up was only one outside electrical outlet a hundred foot away and one other one was working. Needed to disconnect from my boat parking lot was a little small. Room was fairly priced and close to many restaurants. Took 10 minutes to get to boat ramp

"good place to stop..on every level"

4
11/04/2017

Front desk clerk very friendly ,room spacious and clean , breakfast very good even had sugar free syrup , whipped cream, almond milk, cartons of milk, varieties of juice, sausage, eggs ,biscuits gravy cereal fruit..and lots of seating . One negative...many cigarette butts out front...maybe need a bigger receptacle like a sand filled pot

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay. Maintenance has addressed the cigarette butts. We hope to see you again soon.

"Nice hotel."

5
10/04/2017

Upon our arrival there were a number of guests in line each with a different special request. The desk attendant was very patient and told us the hotel was sold out. She was able to satisfy all demands placed upon her and was very courteous.

"needed a change"

5
10/04/2017

We were on our way to an awards ceremony and needed to check in early to dress for it. The staff went out of their way to get us checked in early and quickly so we could get to the event. We made it with minutes to spare. Thanks

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you enjoyed your stay and received exceptional service. We hope to see you again soon.

"great service"

5
06/04/2017

everything was amazing - not to happy with the bed. breakfast was really good, loved the fruits and yogurt. gym was nice, pool and Jacuzzi were great too. loved the stay here - suites are the way to go.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your accommodations. We look forward to seeing you again in the future.

"One Night Family Stay"

4
04/04/2017

Stayed one night with my 2 kids on the way to Memphis. (16 yr old and 14 yr old) Breakfast was adequate - more than just cereal, but nothing exceptional. Staff was friendly and helpful. Facilities are very middle of the road, but still clean. The surrounding area was very nice, well-lit and safe. Would return without hesitation if going through again.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We hope to see you again soon!

"solid value, quite night"

3
27/11/2016

We were here just one night. It is a solid value. Everything that one expects in a mid range hotel. Room was clean. Mattress was old enough that you could feel the structure of the springs through the covering but not so terrible that I couldn't sleep. In spite of being very close to the highway, the room was quite. There is an attached covered pool which we did not use, but which does produce noticeable chlorine oder, even on the second floor which may be a problem for some people Carpet and decor are updated and fresh looking. Breakfast was basic mid range hotel breakfast with nothing that seemed to stand out.

"solid ship in a storm"

5
23/11/2016

I arrived at the hotel on a very stormy evening around rush hour. Cars were pulling off of the interstate in droves and I was concerned about finding a room in Marion. When I arrived at the BW I received the friendly greeting that I've come to expect from all their units. I was provided with excellent accommodations and directed to several excellent restaurants in the immediate vicinity. As usual, you folks were "spot on" and I'll look forward to my next visit.

"Great place"

5
22/11/2016

I liked the convenience and the professionalism of the facility and the staff. There is everything you need for a short or long stay. Its perfect for a home away from home. The room and bed was very comfortable and the breakfast wS fresh with good variety.

"Hotel Square"

5
15/11/2016

In the midst of a bevy of hotels and restaurants, the Best Western Plus Marion Hotel sits off to the side next to the expressway. The entrance is rather confusing and the location in somewhat of a labyrinth but the rooms themselves and the very professional and courteous staff make it one of our favorite hotels! The breakfasts were much better than average and the nearby Hideout Restaurant has excellent steaks. We will definitely stay there again the next time we are in the Marion/Carbondale area.

"Hunting season"

5
09/11/2016

The hotel is always clean and comfortable. The employees are friendly and go out of their way to make your stay pleasurable. The breakfast is good and the dining area is always clean with plenty of seating. The food is available and hot during the breakfast serving hours.

"Small, but adequate"

4
06/11/2016

Only doubles beds so if traveling with family may not be the best choice. The bathroom was also small, large enough to turn around. However, the rooms were clean and the breakfast was quite full of food choices. Stayed a couple nights, but opted not to get housekeeping. Does include iron, microwave, fridge and coffeepot.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! I am pleased to hear you enjoyed your stay with us. We look forward to seeing you again.

"Avoid at ALL Costs"

1
04/11/2016

Writing this at 11:40 PM. Checked in earlier then returned to room. Found roaches on wall and in drawer and caked food in the microwave. Eric the Night Auditor was indifferent and told us he would refund the money and we could find another room . When I showed him video of a roach he said he thought it was 'funny'. All other hotels sold out so no alternative but to stay. These people don't care about customers confronting roaches and filthy conditions. Sleep in your car instead of here. Going to mail the dead roaches to CEO of Best Western complements of Marion Illinois Night staff.

Eric J, Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
We are terribly sorry for the issue that you had during your stay with us this time. We take this matter very seriously and in no way find it funny. You are mistaken on the night auditors name but that is ok. I would like to reassure you that this was a rare and isolated incident. We thoroughly cleaned every square inch of this room and treated not only this room but EVERY room to ensure this does not come up again for any of our guests. I am glad we addressed this issue for you and you chose to stay another night without another incident.

"Very pleased."

5
03/11/2016

We have stayed at this hotel several times as our grandson is a student at a nearby college. This hotel always gives excellent value for the price. The rooms are always nice and clean as is the common areas of the hotel. They offer a variety of options for breakfast. I would recommend it to anyone.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased to hear that we continue to provide you excellent accommodations each time you stay with us. We look forward to seeing you again soon.

"Affordable and Comfortable."

4
01/11/2016

Stayed here during an SIU Homecoming. Convenient location. Very friendly staff who made the check in very easy. My room was clean and bed was comfortable. The breakfast was great.The room rate was excellent. Will be staying here at this location in the future.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We take pride in providing excellent accommodations to all our guests at very competitive pricing. This sets us apart from the rest and makes us the perfect choice for all visitors to the Marion area. We look forward to seeing you again!

"Affordable Stay"

3
22/10/2016

Friendly staff, convenient location, hot breakfast. My king room was clean, but standard in furnishings and decorations. The in-room refrigerator, microwave and single serve coffee maker would have been utilized if I was stating longer than the one night. The room was right next to the pool and thus smelled like chlorine and a little musty. I was too tired to request a different location, but perhaps the front desk people could ask about guests sensitivities to that before sending them to the room. There were only about 10 cars in the parking lot, so I will assume I could have had a different room if I requested it. Free wifi and hot breakfast were nice amenities!

"October Comfort"

4
05/10/2016

I stayed at this Best Western on a fall ride to southern Illinois. This Best Western in a very nice facility. It's clean, welcoming, plenty of clean linens, flat screen tv, and location is easy to find. The breakfast is ok with eggs (that appeared to come in a roll), sausage, hockey puck biscuits, gravy, waffles, cereal, muffins & pastries. Check in & check out we're a breeze by friendly employees. The water at the sink flows at a glacial pace and takes minutes to get warm water. Nevertheless a very good value.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am sorry about some of the minor issues that are being addressed, but we are glad to hear your stay was pleasant overall. We hope to see you again soon.

"surprised!"

5
05/10/2016

Never stayed at a Best Western Plus before. I was quite surprised with the quality and friendliness. We received a good rate for the suite we stayed in. The breakfast was hot and had an excellent selection.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear we exceeded your expectations. We take pride in serving our guests and ensuring satisfaction with every aspect of your stay. We hope to see you again soon.

"Nice and Comfortable"

5
26/09/2016

Nicest hotel in this area of Marion. Short drive to SIU. Friendly staff, clean room. Nothing like a hot waffle in the crowded breakfast area. Cram those tables in! The coffee was plentiful too but all the yogurt they had was pumpkin pie or vanilla (ugh).

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We pleased to hear we proved such an excellent stay for you. I am sorry about the yogurt flavors that were left as they must have ran through all the other flavors. We hope to see you again soon!

"Nice place to stay"

5
12/09/2016

My husband I were down to celebrate his birthday. The hotel was excellent and everything was close by. We had a great stay. We were able to walk to a excellent restaurant, which we would also recommend. Very close to Garden of the Gods, which is a MUST see.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased to hear we provided you with an excellent stay. We hope to see you again soon.

"Our night"

5
12/09/2016

Very nice hotel, Bed was comfortable, and the breakfast the next morning was great. I would definitely recommend this hotel, it was very easy to get to also. Being able to see the hotel from the highway made it very nice. The person at the desk when we checked in was very helpful and very nice. We have another wedding coming up next year and I would hope to stay in the same hotel. They are very good for the money we spent.

"Nice place to stay"

5
10/09/2016

this hotel is located near the interstate and easy to find. It is very clean with very nice employees, ALL of them. I enjoyed the whirl- pool and the swimming pool was a nice size even though I did not use it. The breakfast was good, hot and plentiful. The hostess was very efficient. in keeping things clean and plentiful!

"A Great Stay in So. Illionis"

5
08/09/2016

First time traveling thru this part of iL and used the internet to locate this hotel. On-line booking was quick and descriptions proved to be quite accurate. Very pleased with the accommodations. Breakfast was one of our best experiences at Best Western. Highly recommend as a good stay for either overnight or several days.

"You get what you pay for."

3
02/09/2016

I picked the hotel because it was right off the interstate. The service at the hotel was great. There is a few places in walking distance to eat or have a drink. The smell at the hotel was aweful. Luckily there was a CVS in town to get a can of Airwick and a candle.

"Best Western Marion Illinois GREAT STAY"

5
01/09/2016

This is one of the better Best Western hotels. We were extremely pleased with the stay. Breakfast can't be beat, room was great. We encountered not problems at all and recommend this hotel for the area. Check for the military family rate if you are retired or active duty.

"Best customer service "

5
24/08/2016

We booked this hotel through hotwire and the reservation didn't go through and they wouldn't let us cancel and kept hanging up on us. The front desk clerk Cody is an MVP and he was on the phone for about an hour getting everything all worked out for us and making numerous phone calls to different customer services. Most front desk clerks say sorry and that theres nothing they can do about it. He was freindly and informative and just the best. The room was clean and well kept and the breakfast was great as well. They have movie you can rent out and snacks for purchase. We will definitely stay here again. Recap: Never use hotwire, always stay at this hotel.

"This was a great place to stay for the price"

4
29/07/2016

Everything went very smoothly here. I booked this from my TripAdvisor account for a great price - checked in smoothly and found the entire experience great. Your front desk folks won't be 'uniformed' and I didn't see a single name tag. Cody checked us in - a bit of a disheveled fellow - but he was just so nice - who cares....lol. Breakfast was great - though we had to ask the lady to turn the juice machine on. They had tons of bannanas in the pantry, but didn't put any out. The waffles, eggs, etc - all great - and a free breakfast. WIFI was up to speed - room AC was great - the room was great and there simply were NO disappointments. They've got an awesome enclosed pool area and whirlpool as well. Fitness area looked great - but I didn't get to use it. Cookies and fruit were left out and we got a couple of each on our late check in. Don't have doubts about clicking 'book' on this one folks!

"Best western in Marion Illinois"

5
26/07/2016

Great place to stay! We met our family and enjoyed our stay. The staff was wonderful. The kids enjoyed the pool and we even played games in the breakfast area. This is a great motel and we will go back.

"Good Value, Close to Town"

4
26/07/2016

This hotel is a good value and close to activities in Marion. The room we stayed in was well decorated and the bed was comfortable. The breakfast buffet was a cut above average. Personnel were friendly and courteous.

"A good place for a quick stop "

3
22/07/2016

This was not a great hotel, by far I've stayed in better hotels. It worked for a quick stay though. The floor was not super clean. The bathroom was very outdated. Breakfast was good and everyone who helped us check in and out was nice especially at 12 am!

"Definitely Would Recommend!!---Great Stay and Friendly Staff"

5
14/07/2016

The room was very clean and well stocked with toiletries. The beds were comfortable and we were able to get a good night's rest. The staff was very friendly and helpful. Michael at the front desk printed directions for me to a local restaurant and even called the room to make sure all was okay! The breakfast was widespread and pretty tasty! They offered everything from sausage and gravy to cereal and milk. I will definitely be back! The cost was great and everything you see advertised is what you can expect!

"motorcycle friendly"

5
12/07/2016

rode in on motorcycle and warmly welcomed. Placed on top of priority for helpful assistance. Hotel is beautiful and has many nearby amenities. pool was clean and had plenty of towels. Was allowed to park motorcycle under canopy.

"very good"

4
10/07/2016

i had a very nice stay but a member going to my daughters wedding had a very bad experience after leaving his room to come back to get what he missed to find the handyman going through his families stuff . police were brought in to fill out a report it was taken care of fast and the manager took care of the families needs

"Geo."

4
10/07/2016

late check-in ,every thing as my reservation requested . shower worked the best . found a very friendly staff.added this location to my list. hope to stop hear again. easy access from the freeway, back on road and on our way. no problem.

"Great nights rest"

4
07/07/2016

We stopped here while traveling through. Little confusion on finding the right road to get to it, but is in a good location, near food. Comfortable beds, very clean rooms, friendly staff. Even though its next to the interstate, it was quiet enough for us to rest well.

"Perfume and A/C"

4
07/07/2016

Generally this was a very nice stay. The bathroom was somewhat small and limited space but the overall room was fine. There was a distinct perfume smell in the room which I found to be undesirable and the A/C unit cycled all night from high to low to off which was disturbing. The breakfast service was good and well stocked and did not lack anything. The staff was great.

"Excellent"

5
04/07/2016

We stayed one night on our first stop of our vacation. Nice clean rooms. Very quiet. Nice soft beds. Excellent breakfast buffet. I really can't say anything bad about this hotel. We enjoyed our stay very much. I would highly recommend. Excellent location. Great price.

"Bussiness Trip"

5
03/07/2016

I travel a lot and this BW was the cleanest and freshest yet. Nice price and they did a wonderful job. Computer worked, printer worked, and room was very clean and bed was outstanding for comfort. Outside pool, patio and grounds, all clean and attractive. Nice job!

"Good price & breakfast but musty smell and sagging bed"

3
02/07/2016

Though this property is older and not updated, you get a clean room and good breakfast. Yes, it smells musty when you walk in the front door, but people at the counter are friendly and happy to give you a good rec for dinner. The beds haven't been replaced in a while, and the king bed I had was very broken in on one side but not as sagging on the other. I stayed here a few years ago because it's $20-30 cheaper than the other motels in this area. That's still the case. Would I stay here again? Maybe?

"Plus means A+"

5
27/06/2016

The breakfast was suitable for various taste preferences. Ray was very attentive to the pool maintenance, which seemed to be the most desirable place for all guests. Also, the multiple amenities like an outdoor grill, laundry room, and business center made a business traveler feel welcomed. The hotel is near restaurants that are great for quick bites. The general manager was quite knowledgeable and appreciative upon checkout. Lastly, the proximity to the Veterans Hospital also made this property easily handicapped friendly.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are delighted to hear you had such a wonderful stay. We hope to see you again soon!

"Musty odor from faucets"

2
26/06/2016

Room is nice, however VERY moldy smell from both tub faucet and bathroom sink faucet. A/C filters were dirty & I had to rinse them in tub. No TV channel listing in the room binder directory, but one sent up to our room. We are on 3rd floor...probably never stay here again when we travel Florida to midwest Spring & Fall.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
I am terribly sorry about the smells from the faucets and the missing channel listing. We have addressed these issues to ensure we provide the best possible experience for our guests in the future. We hope you will give us another chance to provide you with the excellent service our guests receive on a daily basis.

"Stay At Best Western"

5
26/06/2016

This experience was a great one. The rooms were very clean and the service was excellent on all levels. Sleep was sweet in the moe than comfortable beds, which were roomy and well dressed. The lobby was very cozy and invited con-versation between the other guests in the hotel. It was a very warm and hospitable atmosphere. Given the opportunity I would book in this hotel again when I attend the next camp meeting.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased to hear your stay was so pleasant and look forward to your next stay.

"Never again"

1
21/06/2016

We went to stay for 1 night for concert. We requested room by friends. They put us in a room no air. Was being charged and room smelled really bad! Went to front desk she put us on 3rd floor not even offered move friends too. We had to find cart move luggage again. We wanted to see our friend perform on stage was late and had planned to go to hot tub. Not enough time because of this. Then we came in from concert wanted to order pizza and asked front desk on phone for number for pizza delivery. He said I'm on break and hung up on me so my husband and I got dressed was in Jammie's and went to front desk he was gone. So I wrote complaint and called on Monday the lady who is manager never returned my call after talking to her boss so I called back just now she was rude said well you got half off already when booked room so we can't do anything. I'm sorry but I feel they should .. Not our fault what their employees are lacking. After all .. Your customers are your job! If they aren't happy they will not return or suggest this hotel to others. Never will stay here again!

"Relax at this location"

4
21/06/2016

To all my friends who are on the road most of the time if you are in this town do stay at this location, I am positive that you will enjoy the stay and the hospitality with the smiling staff on the front desk. ENJOY.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us! We are pleased you had a pleasant stay. We hope to see you again soon.

"Great value"

5
19/06/2016

Our room was clean, spacious and quiet - no noise through the walls. The beds were comfortable and had tons of pillows. The breakfast room was well appointed with a large selection of choices. All the amenities like the pool, hot tub and fitness room were functional, clean and not crowded. Really, what more could you want in an under $100 night hotel? Oh, and the staff were very friendly and courteous too.

Eric J, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. I am pleased that we were able to exceed your expectations. We hope to see you again soon!

"Good!"

4
16/06/2016

I'll do a pros and cons. Pro: clean, priced good, nice lobby, friendly staff, pool, spa, hot shower, towels that wrapped my body (rare!), wifi, hot breakfast, easy access and a good restaurant close by. Con- those tiny square pillows! Bring your own. I forgot mine.

"Great experience"

5
14/06/2016

Every person we encountered at this property was great, all were helpful, and seemed genuinely interested in making our stay as pleasant as possible. Room was clean, breakfast was very good and kept replenished, girl in breakfast area was extremely hard worker and very friendly. Would recommend this Motel to anyone.

"Very nice hotel... great staff!"

5
14/06/2016

The hotel was very nice and still had a new feel to it. The lobby was a welcome relief from the heat outside and that staff was very helpful. Conveniently located close to I-57, it was relatively quick to get in and out of. Great experience overall!

"A good night's rest!"

4
13/06/2016

This hotel was clean and comfortable, easily accessible from the interstate, quiet, friendly, had a good breakfast. Close to gas stations and restaurants. Everything one could want when on the road. We will stay there again when going that way.

"What's that smell???"

2
06/06/2016

Stayed in room 103 near the pool. The room had a mold, and/or, mildew smell. No I didn't report it. The smell was so prevalent, (even in the hallway), I assume the management knew. Also, even though the motel is right off the interstate, you must navigate a maze of other hotels and businesses to get to it. I'll pass the next time I'm in town.

"I rate it #1"

5
04/06/2016

Okay folks, those of u who follow me know I am old retired. This place Is a must stay hotel at least for 1 evening. After long day driving with my HONEY we stopped here at 1730. They had an indoor pool (warm for the grandchildren & a hot tub next to it for us) stay on 1 floor, easy access to hot tub. 3rd floor was a pain. Michael of staff was excellent. They had DVD movies to rent for $3. What a treat! Text me for more. Next morn, had freed breakfast hot waffles, eggs, sausages & off we went to lake Geneva Wisc.

"Great hotel at a reasonable price!"

5
31/05/2016

This hotel was one of the most reasonably priced hotels in the Marion/Carbondale but with good reviews so my wife and I decided to give it a shot and I'm glad we did. The staff were all friendly and helpful and the room was clean. It's not a fancy hotel (standard chain hotel fare) but seems to be well maintained. The breakfast was more than I expected. It included eggs and bacon and sausage gravy and biscuits! I would definitely stay here again.

"A good place to stay"

4
30/05/2016

A relatively new motel, clean, quiet, right off the highway. The rooms are spacious and well equipped and the staff efficient and friendly. Not much to do in Marion, nor many good places to eat, but Carbondale is a mere 20 miles away and there are many more restaurants there. If you're on your way form one pace to another, This is a good place to stay.

"Quick stop on way home from Tennessee"

4
25/05/2016

This was a great rest spot from traveling. Easy location to find, right of interstate. Warm greeting at check in, clean area. Nice Rooms, pool and fitness areas. Full breakfast was nice. The 20"s Hideout Steak House within walking distance to this Hotel was great.

"Stay Somewhere Else"

2
22/05/2016

Stopped here on a drive to Memphis, TN from Chicago for one night. We called in advance since we were looking for a hotel with smoking rooms. This hotel seemed to be the only one in the area offering smoking rooms. However, we were told there were no smoking rooms available with 2 queen beds; only one with a king. We considered staying in a non-smoking room with 2 queen beds and asked if we could get a rollaway bed for it but were told we could not due to it being a fire hazard. They said we could have a rollaway in the smoking room with the 1 king bed, so we went for it. Check in was easy and our room was on the first floor right near the entrance. The room itself was super small. With the rollaway bed (which was horrible and squeaked all night) laid out, there was barely any room to walk in the room. I would think it was just as much of a fire hazard as anything! There was dirt and dust behind the bed end table and the room smelled horrible. I understand it would smell because it was a smoking room, but add the smell of body odor to that and it was disgusting. TV did not have many good stations to watch. King bed was comfortable. Water pressure in shower was better than expected, but the bathroom itself was tiny. Good that the sink was outside the bathroom so 2 people could get ready at the same time. Overall, we would not stay here again and we could not wait to get out. I am giving it 2 stars because the staff was friendly. But we paid $100 for one night plus $10 extra for the rollaway (total cost $110) and that was a ridiculous amount of money to pay for such a small room that was not very clean and smelled horrible. We did not eat the free breakfast in the morning, so I cannot review that.

"A GREAT place to stay!"

5
17/05/2016

My Daughter and I stayed for 9 days. We were very happy with the accommodations. The breakfast offered was yummy. The House Keeping staff was excellent. The check in and out staff very pleasant. Over all if there was a higher rating of 10 I would give them a 20.

"great hotel"

4
16/05/2016

My family and I were very comfortable here. We enjoy the breakfast in the morning. And the great location for getting around the area. The staff was very professional and helpful anything we needed they made sure we had it and assisted us with a smile. Check in was a breeze and so was our check out.

"Very Good"

4
16/05/2016

The hotel is very good, the check out lady was short with us when we checked out but was not rude. The room was very clean and up to date as was the rest of the hotel. Over all worth the money we spent. We didn't use the fitness center but it seemed like it was also well maintained. The wifi was spotty at times, but it wasn't a big deal as we were only there one night.

"Masters College Graduation"

1
16/05/2016

We made our reservation in December of 2015 for a graduation of May 2016. We were assigned room 111 which is a handicap accessible room for a rate of $139 plus tax for the night. As soon as I walked in I smelled a terrible smell. It swelled like an armpit. I walked right back to the front desk and complained. Sorry, we're booked solid and cannot change your room. After I kept saying that it was a terrible smell I was not offered any solution other than a can of smoke deodorizer spray. So we doused the room and I just had to deal with the odor. I think it's related to the shower drain being in the middle of the bathroom floor and if someone had a wheelchair it would track this water back onto the carpet in the room. There was no DVD player and when we asked the GM about it he laughed it off saying that they have a tendency to "walk off". So I'm so mad that we paid $150 a night for a tiny room that only one queen sized bed, no chair or couch and smelled so bad that I had to spray it down. I want to say that the spray did NOT take away the smell and my husband complained that the spray stunk too. BEWARE! Lousy customer service!

"Nice Updated Hotel with Friendly Customer Service "

5
09/05/2016

I stayed at this Hotel for one night while in the area for business. This was a nice clean hotel with very friendly customer service. The room was spacious and had a fridge and microwave in it. The breakfast was the typical continental type hotel breakfast nothing spectacular but it is free. Overall if in the area again I would stay at this hotel. The friendly staff, clean rooms and reasonable rates are all reasons to return.

"Rock solid place to stay"

5
01/05/2016

I come to Marion on business a couple of times a year and always stay at this hotel. The place is always clean, serves a good breakfast, and the staff is friendly. The rate is excellent for what you get. One of these days I'll have to try the pool!

"Good value"

4
01/05/2016

We discovered this motel on line and made our reservations on line which saved us some money. The hotel is pretty easy to get to and is next to the expressway, but we did not hear any noise in our room. The decor is up to date and the room was nicely decorated but not too roomy. They had flat screen TVs and WiFi and a couple of computers are available for guests across from the check in desk. We were on the 3rd floor so it was nice and quiet.

"Southern Illinois Jewel"

5
27/04/2016

This hotel stay included a really exceptional room, helpful and friendly staff, a breakfast that included many options (and did not have TV blaring front and center) and a nice pool with whirlpool. We will probably try to include whenever traveling in this part of the country.

"Road trip"

5
26/04/2016

We were not able to use the amenities as we were just there to sleep. and get back on the road. The bed was comfortable, shampoo great... Great breakfast fast and easy, saved us time so we didn't have to stop somewhere else for breakfast.. Very happy with the stay.

"Great stay"

5
11/04/2016

If you can't book a room in Carbondale this is a great place to stay. Right off I-57. The breakfast was excellent. The pool just big enough to swim and heated! The price of hotels in Marion is far cheaper then in Carbondale. Near by quality restaurants.

"Staying renting two rooms for two nights for baseball tournament"

2
06/04/2016

Had my three grandchildren and one of there friends. Had my two sons and one of there wife's with us. The first night there the hot tub was down and was not fixed until the last night of our stay. The pool was closed all day the second day. When I approached the manager for some type of compensation he refused.will be staying elsewhere next year during tournament

"Fun Night"

5
03/04/2016

The desk staff helped us find a wonderful winery to visit, printed out a map and suggested a great restaurant that we loved. Everyone was very helpful and friendly. Great location close to activities and restaurants.

"nice"

5
28/03/2016

I had back sugery in January my wife and i atayed for 4 nights. The staff was very understanding with my condition and very helpful. The room was very clean and easy to get around in. My wife stayed 3 nights when i had my sugerynd they were very helpful to her.

"Great overnight stay"

5
27/03/2016

It was a great place to stop in for an overnight break from traveling on the road. Everything was great at the Best Western. The only thing I could complain was the weak Wi-Fi connection, but it was no big deal to me.

"Great place for last minute stay."

5
25/03/2016

I came to visit my son and we needed a room with enough space for my other children. The room was clean, fluffly pillows, internet, dvd, microwave frig, everything you would need at home. Plus the exrtras an indoor pool and a delicious breakfast. We really enjoyed our stay there.

"senior travels"

5
19/03/2016

this hotel was very nice, clean, comfortable and easy to find, just a short distance from the interstate an near a cracker barrel restaurant. The employee at the registration desk was very helpful and courteous

"Great Service"

5
14/03/2016

The staff is great!! Can't say enough how friendly they were- starting with check-in and finishing with the breakfast staff in the morning. Breakfast was very good and plentiful. A couple of restaurants within walking distance for a quick dinner upon arrival.

"Lack of staff, lack of service, lack of management"

2
05/03/2016

Medical emergency asked for assistance with bags, only to be told I would have to wait 1.5 hours for another staff member to come in on a busy Sunday morning when there was only one staff on duty. Friday night when I checked in same story only one staff on duty.

"Nice place to stay while traveling"

4
04/03/2016

It had your basic amenities and comfortable for an overnight stay. Room was clean and breakfast had a wide variety of items to choose from. Close to the interstate exit, with a couple of restaurant choices nearby, along with ample motel parking.

"Very nice place to stay."

4
28/02/2016

Stayed while visiting in southern Illinois. Room was well-appointed, with fridge and microwave. Bed very comfortable. Bathroom slightly small, but the sink was outside of the bathroom. Our only negative was what we like to call the Goldilocks Effect...the pool was too cold, hot tub too hot. However, we would definitely stay here again.

"Hotel stay"

5
25/02/2016

The Best Western Plus in Marion Illinois was a pleasant place to stay. The rooms were clean and comfortable The staff was very helpful. Amber at the front desk had suggestions for dining at a location close to the hotel.

"Great place to stay "

4
21/02/2016

This motel was on our short list after checking trip advisor. We were greeted by friendly and courteous staff upon checking in, the rooms were clean, and the beds were comfortable. The only negative I can say for our room was, if there was no outside lighting the room was a little to dark for my liking. Breakfast was one of the best hot breakfast bars I've enjoyed when staying at motels. If we are back in Marion we will make sure this is the first place we check for availability.

"Nice"

5
18/02/2016

Upon checking in the staff was very nice and we checked in early with no problem. Our room was clean, and the beds sleep very good Elevator needed cleaning it wasn't bad when we checked in but the next morning when checking out it was pretty dirty had food in the floor. Breakfast was good Hotel Staff on checking out was very nice

"Four Years and Still A good Place"

4
13/02/2016

We travel to Florida in February every year and this is the fourth time we stayed at the Best Western Plus Hotel. The staff is always friendly and helpful. Rooms are clean and everything works well. We always book through a discount travel site, so the price is also very good!

"Vacation"

4
11/02/2016

I stayed at Best Western to and from Florida. The Best Western in Marion,IL was the best by far. I only wish you didn't need so many points for a free room. I doubt very much if I will live long enough to reach 20,000 points. The Best Western in Florida was old and not very clean.

"Not the best"

3
10/02/2016

Stayed here to use up my points. Room was clean, bed uncomfortable plus the tv remote only worked flipping the down button. Excessive interstate noise. Front desk person was missing at check in had to wait for her to show up.

"Clean/comfortable"

5
10/02/2016

After a late start to Jacksonville and then sitting out on 23 for two hours we were ready to hit the sack and get started again in the morning. Checked in here for no other reason than it was close and had good ratings. The rating were well deserved. Very nice hotel. Nothing fancy but clean and awesome beds. We slept very well. I think the young man at the front desk was Matt. I needed a carrot cake to stay frozen and he happily took it, along with our freezer packs, and put them in a freezer. Breakfast was nothing to write home about but you can get something to eat. Our room was very clean. All in all a great place to crash.

"Great location, loud kids running in halls, internet issues"

3
06/02/2016

Disappointed at the lack of respect of other travelers, kids running in the hallways at 10 pm, one gal walked off with a QUART of coffee in the morning at breakfast (really?) Then she could not even clean her mess from breakfast, Guess some people are just inconsiderate. Pool was way too hot, 80+ too much chemicals as well. If I was here alone I would have rated this property 4+ stars. Not enough staff too enforce the rules on a Friday night. One staff on the entire property on a Friday evening is not a good idea.

"Comfort & Value"

5
06/02/2016

A friendly and comfortable hotel. Rooms clean & comfortable, breakfast was warm and tasty, staff were friendly and professional, location safe & secure. Room was much much than the rate would suggest - a great value! Will stay here again no doubt!

Eric J, Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
We are glad to hear we exceeded your expectations during your stay. We hope to see you again soon and that your next stay is even more enjoyable than your previous stay.

"Very nice upgraded Facility"

4
25/01/2016

Best Western Plus is a great improvement over many of the older Best Western Motels. Rooms are clean and tidy but small. Our group stayed on the third floor,. This is not a smoke free facility, the smoking rooms are on the main floor, and as you know, hot air rises ~ so does the smell of cigarettes. The breakfast area in also on the main floor! The food was your average scrambled eggs, bacon, biscuits & gravy breakfast. The help was very courteous, friendly and helpful. And Yes, I would stay there again.

Eric J, Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
We are glad to hear your stay was pleasant and the staff was very courteous, friendly and helpful. We hope to see you again soon!

"Affordable, Convenient"

4
18/01/2016

Booked this room using a third party. Boyfriend is a smoker, and smoking rooms smell smokey, but thats to be expected. Great service, clean rooms, satisfactory bed. Would Stay again. Right off the exit in marion near several places to eat and get a drink.

Eric J, Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are pleased to hear you hand an enjoyable stay and that you will be staying with us again. We hope to see you again soon!

"Excellent, clean, comfortable and nice"

5
15/01/2016

A great hotel to relax.. excelent personal, super friendly, hot breakfast with coffee tea juice milk cereals scrambled eggs biscuits waffle maker bacon cheese bread fruit yoghurt... super nice warm pool with working hot tub.. small gym but perfect.. nice clean spacious rooms fully equipped with coffee maker with the creamer and coffee itself for free, shampoo bodylotion shower gel etc.. tv with over 100 channels.. comfortable clean beds.. fast wifi smoking rooms that don't smell bad !! Free parking. Just excelent oh also you can do your wash yourself for free and they have a dryer aswell. Real close to the restaurants and shopping mall. Would recommend this hotel to anyone!

Eric J, Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us. We are very pleased to hear that you had such a wonderful experience with us. We strive to exceed all our guest expectations. We hope to see you again soon!

"Nice and clean."

4
11/01/2016

This was our second stay at this hotel. We stopped here last year on our way home from a cruise, and decided to stay here again. Although the rooms are dated, they are very clean. Each room comes with a microwave and refrigerator which is nice. The breakfast includes hot choices and make your own waffles. Overall a good place to stay.

"A great respite after a long days journey"

5
07/01/2016

After traveling toward home after the holidays and being on the road for 10 hours, we were happy to get to this Best Western Plus Hotel. The clerk was very pleasant and surprised us by telling us that we could use our rewards points to stay that night for free. We have stayed at a number of Best Westerns and this one is quite new and very clean. The breakfast was very nice--biscuits and gravy, scrambled eggs, sausage patties, fresh fruit, waffles, juice, Danish pastries, bagels, toast, cereal, etc.--certainly something for everyone's taste. We found the bed very comfortable and slept great. We definitely will stay here again!

"Great Hotel"

4
02/01/2016

This was a great place to stay and prices were reasonable. Close to the interstate with easy access for parking. Full breakfast with lots of seats. Lots of choices to eat. The pool and hot tub was awesome!

"Nice Stop"

5
26/12/2015

This was a nice little stop to get some rest in my 1000 mile journey north. Good price, nice staff, comfy room, and a good breakfast. I would recommend this hotel for all ages and groups. It was very clean and quiet.

"Business trip"

4
21/12/2015

Everything was great for an overnights stay. Convenient location. Nice rooms. Comfy bed. Friendly staff and a good breakfast in the morning. I would stay here again on my next trip through the area. Thanks

"Comfortable Rooms"

5
19/12/2015

I have stayed at this hotel several times over the past few years. It has become my favorite place to stay when I'm traveling in the area. I love the indoor pool and the hot tub. I love that it is located with easy access to the interstate. I love that it has several places to eat nearby, including a Cracker Barrel in the same parking area. The beds are comfortable, the fitness center is nice and clean. The staff is always helpful.

"Convenient location"

4
18/12/2015

I had stayed at another Best Western during my travel and was impressed by the quality of rooms they had. Having breakfast was a plus. I enjoyed my stay and will definitely stay here again if I'm in the area.

"0UR OPINION"

5
14/12/2015

Good place to stay convenient to interstate and good food near!!!!!Staff helpful!coffee good !!!and food good at motel! Even though we traveled up in rain to motel staff were very helpful!!!!liked the coffee in lobby also!!

"awesome place to stay"

5
14/12/2015

awesome front desk clerk. fast and knowledgeable. Fast to recognize a platimum member for best western. Hotel very clean, dining area exceptional for breakfast as well as the food. easy access off freeway. Elavators for upper floors were very quiet and smooth. Lots of options for eating out in area around hotel

"nice stay"

5
10/12/2015

Very nice stay, courteous staff as well as helpful. Pool and hot tub were very relaxing after a long drive. Breakfast was nice with a large selection of items. If we are ever in the area again we will definately stay here!!!!

"Thank you for your concern."

4
10/12/2015

We were in town for a funeral and the staff was very helpful and respectful during our situation. Our room was fine, however my sister-in-law did experience a problem with her in-room phone and television not working and had to be moved to another room.

"Total Stay Rate Is Not What You'll Pay"

1
06/12/2015

I rented to rooms for 2 nights using Bestwestern website.. The "Total Stay" amount was $344.48. When I was checking in, I asked for the total amount that was to be charged to my card. The amount stated was significantly higher than the "Total Stay" amount on my confirmation. The person behind the desk kept coming up with different rates (all higher than confirmation). I finally asked the Desk to photocopy my information and have manager deal with it. After returning home, I see the bill is still $2.98 higher than the confirmed amount.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Mr Hudson I am sorry you had problems with your rate when you stayed at our hotel. We will be contacting you via phone to go over the issue. Once again we aplogize

"Won't stay again"

2
03/12/2015

This was bad from the beginning. I had to call because I never received an email confirming the room was available. This was blamed on the booking agent. There were very tiny bugs crawling in the room, but the room was clean and the bed was comfortable. The walls showed some wear and tear. The breakfast was okay. Won't be staying there again.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
We do apologize that you had issues during your stay, we strive to make every guests stay great and do value your opinions. The issues have been taken seriously and we would hope to make this stay up to you if you are ever in the area again.

"Nice hotel for family"

5
29/11/2015

Hotel pool was AWESOME!! Very warm water. Breakfast was nice, and the price was very good!! Rooms are a little smaller, but met our families needs just fine. The hotel Wi-Fi connection was a little sketchy at times, so that was frustrating to the kids, but not a big deal. Lobby and rooms looked very nice and modern, and the room fridge and microwave, made a nice option for some popcorn and late night snacks. I will definitely use this hotel again, if I am ever in the area or passing through.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
So glad you and your family enjoyed your stay with us! Thank you!

"I'd stay here every time when in town."

5
27/11/2015

Clean room, comfy bed, sparkling bathroom. Only negative would be as a big guy I could have used a bigger bath towel. Was quiet and staff was attentive and friendly. Located right off of interstate for easy off and easy on.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you so much for choosing to stay with us. Hope to see you again!

"Very nice stay"

4
23/11/2015

This is a nice hotel and turned about to be a very nice stay. Our room was quite clean, aside from some stray hairs stuck to the shower/tub wall that didn't belong to us. So it kind of looked like the cleaning staff took a shortcut. Other than that, the bedding & everything was clean. The TV remote is a third-party universal remote and changing channels was a bit of a nuisance (often took two presses of the button) but not much you can do about it. The beds were very firm, which weren't terrible, but not really for us. Others in our group liked them. The pillows, on the other hand, were horrible. They're square instead of rectangular. About half the size of a normal pillow, so if you roll over, you'd roll right off. Or if you use two side by side, roll right between them. They are VERY soft, too. To each their own. We were on the 2nd floor and the floor itself was quiet, meaning we didn't hear much from neighbors to our sides or across the hall, but the ceiling seemed pretty thin. Our upstairs neighbors were up and very active at 5am, which woke us up and kept us up until they left. If that's an issue for you, try to get the top floor. There is an elevator. We were on the side facing the Interstate and didn't hear a single car. Some might consider the heater/AC unit kind of loud, but that's the type of background noise I like to sleep with. You get a full breakfast (eggs, sausage, biscuits & gravy, waffles, and the usual cereals, muffins/bread/bagel, and yogurt). The dining area, just off the lobby, is a bit narrow, but there are several tables. The breakfast was great! The scrambled eggs were excellent. The biscuits & gravy was good, although the biscuits were pretty tough on the outside. Easily forgiven because the breakfast as a whole was great. I do have one major complaint. The orange juice tasted VERY watered down. I was told the apple juice was the same way. Not sure if it's just cheap or they're trying to stretch it out to serve more, but it was pretty bad. Didn't let it take away from the rest, though. Overall a really nice stay. Would stay again if ever in the area.

"Satisfied"

4
17/11/2015

Our one night stay was excellent considering the price. Compared to stays at 30% higher pricing. Will go out of my way, on the road, to stay at a Best Western. Service, breakfast, comfort of room and bed, all the things you want, we're all well above expectations.

"Amazing Service, quiet hotel"

5
16/11/2015

Even though the hotel is right next to the highway, the double windows kept the rooms extremely quiet. The staff was amazing. Travis at the front dest was so helpful in making sure we had the perfect room for a good night sleep. The manager even served breakfast an hour early to accommodate just a few of us who needed to eat early before a local running race. Amazing service!

"OK Value Property...but"

3
15/11/2015

This was just OK in our book. We got a decent price, but the property was not up to the standard of the Marion Holiday Inn Express, Hampton Inn, Fairfield Inn or Drury we've stayed at in Marion. I found the bathroom layout most annoying. The sink is outside the bathroom. The lighting and fan setup was just plain aggravating. Anytime you turn the light on in the bathroom, the noisy fan would turn on. There was no night light in the bathroom and anytime you raised the toilet seat, the lid would slam. I gave the property Three Stars, but am spoiled with other locations and won't be back. Another thing we did not care for was the front desk was unstaffed for long periods: at least you didn't SEE any human at the front desk. This was ODD.

"Great Location"

4
13/11/2015

We visit St. Louis very often for business and visiting family and old friends. We have found that it is best to leave STL after rush hour and spend the night in Marion on our way back home. We have always had a good experience at the Marion Best Western PLUS. Marion is a good location; it's quiet, large enough to have just about everything and small enough to get around easily.

"Wonderful room"

4
09/11/2015

Definitely a thumbs up. The room was very clean, the shower (tub, shower head, water pressure) was worth raving about. Breakfast was more than we expected with a good selection and plenty of food available.

"great value"

4
09/11/2015

rooms were clean, beds comfortable, and breakfast very good. Will stay at a Best Western in the future. Staff was pleasant, parking lot well lit. Fast and easy check in and check out. No problems at all.

"Pleased and a little surprised."

5
07/11/2015

This is one of the better of this chain in which I have stayed. I'm not loyal to a brand I book something that works for my budge which means I have better things to do with my money than spend it on a "see and be seen" hotel. It was exceptionally clean and had a surprisingly good breakfast.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
So glad you were pleased with your stay at our hotel. Thank you!

"very good place"

5
07/11/2015

very good place to stay worth the price and in the best area and its only draw back was the pool was down for painting and was very clean and the handicap room was I a easy access and things were spot on were the hotel was

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for staying with us. We are sorry the pool was closed during your stay. During your next trip to our area we hope you stay with us again.

"Great Hotel"

5
05/11/2015

The rooms are very nice and clean. Beds were comfortable and rooms were up to date... Service was great... The breakfast was excellent as well and had a great selection... I had a great experience and will stay here again.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you! Hope to see you during your next trip to the area.

"Stay in Marion,IL"

4
02/11/2015

17 miles from Campus on Hwy 13. Many food options nearby. Hotel lobby faces I-57 so get a room on the west side of the hotel. I'm not sure why this survey wants me to keep typing over 200 words. I believe i'VE SAID ENOUGH NICE THINGS ABOUT THIS HOTEL.

"Excellent Value"

5
30/10/2015

Usually I stay in $10 to $15 less expensive hotels, but because of the rating, I decided to stay here. The upgraded value for the $15 difference was more than worth it. I will definitely stay here again

"Love it"

5
26/10/2015

This is my motel of choice when I come to southern IL to visit my family and friends. I have never been disappointed in the quality of my room, the quality of breakfast, and the service provided by the employees.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you so much for your loyalty and choosing our hotel for your lodging needs. We look forward to seeing you again.

"Good for an overnight stop"

4
22/10/2015

Usually stay here with the kids on our way to or from Chicago. . .staff is always very friendly. Hotel is clean and beds are comfortable. Good free breakfast . . basic but they replenish frequently. Kids love the indoor pool. No complaints and will definitely stay again!

"one night stay"

4
19/10/2015

the hotel itself was good the room was a good size, beds and pillow were great the air conditioner in our room had a problem, i guess we should be complained the hotel clerk was very cheerful hot breakfast was great for a fast start in the morning

"Good value, excellent breakfast and clean hotel"

4
18/10/2015

This was a nice hotel for the price. Breakfast was very good, bed quality was very good and overall cleanliness of the hotel was very nice. The only somewhat negative comment was that the heated swimming pool was very hot. It was not as hot as the hot tub, but hotter than body temperature, which is a little uncomfortable for swimming.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for your review and for staying with us. Glad you had a great stay.

"Excellent Service"

5
16/10/2015

There was a problem with our reservations since we had to change them with short notice. The hotel staff went out of their way to resolve the problem. Very professional and simply outstanding customer service!

"Bugs in room"

2
16/10/2015

We have stayed at this hotel before and had not problems. This time, we found a bug in our bedding. We reported it to the front desk and were told they didn't have any more rooms. We were given new bedding to change our own sheets. When we called the manager after getting home to tell her about our experience in her hotel, we had to leave a message and she has not called us back. VERY DISAPPOINTING!!!

"Poor Check-In"

2
15/10/2015

As a reward member, we had reserved th room thru the bestwestern site. But had to go through several loops to get checked in. Took 15 min, with no one else at the counter. The room was ok, wi-fi was slow. Breakfest was so-so this time. This was our 2nd time there and may be the last.

"Good place to stay"

4
15/10/2015

The hotel is clean, staff is friendly and helpful, rooms were nice. Shower was not very powerful, but still a good clean stay. I also felt the orange juice and apple juice was a bit watery, but other than that the breakfast was good and it was hot.

"Excellent"

5
12/10/2015

We were very happy with out stay. Everything was excellent! The breakfast is excellent!! the bed is very comfortable. The internet is fast and works simply. We have stayed here several times and we enjoy it very much. Staff is excellent!

"ON POINT."

4
07/10/2015

The Best Western in Marion is always a safe choice. It is located where you may enjoy been out of the way, safe and quite. Even with the Interstate right there you cannot tell it is there once you in the property.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
So glad you always have a great stay with us. Hope to see you on your next trip.

"Great stay"

5
07/10/2015

Had a very relaxed and comfortable stay! The hotel is close to restaurants and shopping. The housekeeping staff was friendly and very helpful! Breakfast selection was far above the norm. Also, like the 12:00 checkout time.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you for choosing to stay with us!

"Best Western Plus"

5
06/10/2015

Great hotel with great staff. Room was clean. Beds were comfortable. Variety at breakfast was good. Wifi worked great. Would've utilized fitness room as well as pool if I wasn't so busy. Both looked clean and kept up. Easy to get to elevator with luggage.

"Great overnight stay at your BWP facilities"

5
02/10/2015

Highly recommend the Best Western Plus hotels. I stayed two nights in a Best Western Hotel in Dubuque, Iowa, and was so pleased with these facilities that on my return trip to Florida, I booked another overnight stay at another Best Western Plus Hotel. The rooms were spacious and clean, very reasonably priced. The breakfast buffet was absolutely fabulous. The location of these facilities in proximity to major roadways made them even more appealing.

Angela R, General Manager at BEST WESTERN PLUS Marion Hotel, responded to this review
Thank you so much for being loyal to our brand . Hope you have many more enjoyable stays.

"overnight"

4
25/09/2015

clean, professional, not dumpy, rooms comfortable and up to date, corridors good, quiet, conveniently located just off expressway, surrounded by modern buildings, other hotels and shopping places, convenient parking, friendly front desk, easy ice and etc. Not luxurious but neat and well maintained, decor is fine, had microwave and small refrig. temp controls were fine, bed and room clean, good showerhead, good room over all. No response from front desk after repeated attempts to arrange a wake-up call.