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Best Western Hotel Saluki Inn, Carbondale

4.0/5  - basé sur 471 notations.
801 N Giant City Road, 62902-6423, Carbondale, United States - Voir l'itinéraire
Best Western Saluki Inn - Façade Best Western Saluki Inn est idéalement situé dans le centre de Carbondale. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Que nos clients soient venus assister à une réunion d'anciens élèves ou à la remise des diplômes de l'université d'Illinois du sud, ou encore profiter du grand air, notre hôtel de Carbondale, Illinois est idéal. Le parc national de Giant City et le lac Cedar Orchid sont deux destinations proches et populaires parmi les passionnés de loisirs extérieurs. Profitez d'une journée de jeux aquatiques, de randonnée, de cyclisme ou d'observation des oiseaux. Nous sommes situés à seulement quelques minutes de la route des vins de Shawnee Hills, avec plus de 12 caves de vinification primées, restaurants, magasins d'antiquités et magasins éclectiques. Notre excellente situation près de l'université d'Illinois du sud permet de rendre visite facilement aux étudiants ou aux professeurs, ou encore d'assister aux cours. Cependant, la situation n'est pas le seul avantage de notre hôtel de Carbondale. Prendre soin de nos clients est une affaire sérieuse. C'est pourquoi nous allions excellent rapport qualité/prix et tarifs compétitifs avec les meilleurs équipements. Notre piscine intérieure chauffée est ouverte toute l'année. Notre petit déjeuner gratuit inclut œufs, petits biscuits et sauce, saucisses, gaufres, pains et pâtisseries variés, céréales chaudes et froides, yaourt et fruits frais. Un jus de fruit bien frais ou un café 100 % Arabica viendra compléter ce repas. Les événements annuels spéciaux attirent également les foules dans la région. Du défilé d'automobiles Street Machine aux concerts Sunset Concert Series à l'université, il se passe toujours quelque chose. Lorsque vous êtes au cœur de Carbondale, les événements passionnants de l'université sont à votre porte. Matchs de football américain et de basketball, conférences et concerts sont quelques-unes desattractions qui se déroulent sur le campus. Le Best Western Carbondale est connu pour son personnel amical qui fera tout son possible pour vous offrir la meilleure expérience. Nous sommes également proches de l'équipe des Salukis de l'université d'Illinois du sud, dont nous sommes très fiers. Que vous soyez ici pour affaires, pour les loisirs ou pour rendre visite à un étudiant, comptez sur nous pour vous offrir un séjour confortable et mémorable. Réservez votre chambre à quelques minutes de l'université au Best Western Saluki Inn dès maintenant !

Best Western

Hotel Saluki Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 472 voyageurs
Note attribuée
Excellent
242
Très bon
149
Moyen
42
Médiocre
26
Horrible
13
CONSULTEZ LES AVIS POUR
En couple En couple
63
En famille En famille
233
Escapade entre amis Escapade entre amis
38
Professionnel Professionnel
89
Voyage solo Voyage solo
31
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"In need of a good cleaning!"

2
13/12/2018

I stayed here on business for about a week. The hotel is in a good location, close to restaurants and shopping. The staff are very friendly and accommodating however the hotel is extremely dirty!! My bed smelled of urine, there was black mold in my and coworkers air conditioning unit. My coworker complained and was told they were sold out and there was nothing they could do. Would not recommend staying here and would not stay here again myself.

"Last Saluki football home game"

5
12/11/2018

Hotel was very clean. Staff were friendly and helpful. The beds are comfy and the decor is up to date. Breakfast is pretty good and they have plenty of coffee. The hotel is close to SIU. I'll stay there whenever I go down to SIU.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to leave this review for us, Greg. We can't wait to see you again!

"Reasonable get away"

4
31/10/2018

Good pricing and the front desk was very accommodating. There was a housekeeping issue, and thanks to the front desk staff they were able to help us. The room could also use a new mattress. The lounge was nice to hang out in.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to leave a review for us! We appreciate your feedback and will use it to make improvements in our future.

"Good Best Western "

4
11/10/2018

This is a good hotel. The room was clean, the staff was friendly, the bed was comfortable, breakfast was typical (average, but what do you expect for an included breakfast?) There was plenty of parking, and there are many restaurants close by. I would definitely stay here again next time traveling through Carbondale.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to leave this review for us. We appreciate your feedback and are always looking for ways we can improve to offer a great experience for our guests.

"Leisurely Visit"

4
30/08/2018

It wasn't too bad of a stay. The beds were comfortable and location was good. I felt the rooms were a bit pricey for the type of hotel. However the lounge/restaurant attached to it provides the perfect atmosphere and was the best part of the experience.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for this review, Tara! We are happy to hear that you enjoyed your stay and experience in our attached Bar and Restaurant, Manny's.

"Quiet and clean"

4
20/08/2018

I stayed here recently. Room was clean and quiet. Breakfast is included in the morning. They had a mixer in the evening at Manny's next door with drink and appetizer specials. Check in was quick and efficient. We will be staying here again in a few weeks.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Tammy! We are happy to hear you enjoyed your time with us and plan to come back!

"Not up to the usual standard of Best Western"

3
06/08/2018

The Good: Clean room, clean bathroom, bedsheets etc. all spotless, clean. The Bad: The TV did not work, the technician came and left; TV still did not work. The shower is pulling out of the wall, makes you wonder if you should worry about setting the shower head. Not up to the usual standards of Best Western.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for this feedback, Roderick. We have repaired the items listed here in your room; thank you for taking the time to let us know where we can improve.

"First Timers to Carbondale"

4
31/07/2018

We enjoyed our stay at the Saluki Inn. It was clean, comfortable and the staff was very friendly. We will be staying at this location again in the future. Very easy to locate and welcoming atmosphere.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Brenda! We're so happy to hear you enjoyed your stay with us. We hope to see you again soon!

"Great overnight on trip further south!"

5
27/07/2018

Stopped here on the way further south. Front desk personnel were awesome. Great breakfast. Beds were comfy, too! Did not get to use the pool or weight room, but they looked very clean and tidy. Had stopped at another hotel in the area and was not impressed. So glad we changed our minds and came here!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We're glad you decided to give us a chance too, Cathy. We loved having you here and hope you'll come see us again the next time you're in the area!

"Excellent"

5
27/07/2018

Staff is fantastic! Rooms are great, never had any issues here. I would Definitely recommend staying here if you are looking for somewhere nice for you or for you and the family to stay this is the hotel to go to!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for your kind words! We hope to see you again soon!

"Family stop over stay on top of at to Colorado."

5
22/07/2018

Awesome stay. The staff was very personable and knowledgeable. The bar staff was excellent but the kitchen was very slow, it took an hour to get a chicken sandwich and they weren't busy. It was 20 Mikem out of our way frim the highway, but it was worth the stay.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for your kind words regarding our hotel. We strive to provide an excellent experience for all of our guests. We are working hard to correct and improve the functionality of the kitchen in our attached Bar and Kitchen. We have spent some time over the last week adjusting the layout and locating new equipment that will help us better handle our traffic flow. We hope to see you again!

"Anniversary"

3
16/07/2018

It is a decent hotel with most amenities. We did gave to request the bathroom floor be mopped. It was sticky, dirty and had shoe prints. Our room smelled of fried food, as the bar was below our room. Not pleasant.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for bringing the issue with your bathroom floor to our attention during your stay; we truly appreciate the opportunity to make things right when we fall short. We are aware of the fried food smell; it is coming from our attached restaurant and we are currently working to schedule someone to come and redirect the exhaust and solve the problem. We hope that you will choose to stay with us the next time you are in the area to witness our continued improvements!

"Convenient with a good breakfast spread"

3
11/07/2018

Most of the staff is nice and polite. The room was ok and fairly clean, however, there were tears in the curtains, the chair was ripped up, the drawers didn't close in the dresser and the TV had really poor reception. (even though it was DirecTV). It was reasonably priced and definitely conveniently located for what we needed, but could use a bit of maintenance.

"Convenient to the university "

4
30/06/2018

It's clean, it's close, the staff is polite. I try to stay here when bringing my son to or picking him up from school because of those reasons. It's not the Ritz Carlton but that's not what I expect from a Beet Western. On the whole, the place is fine, as long as you aren't there when they jack the rates up obscenely.

"The rooms were nice and clean"

3
20/06/2018

I stayed the night here after a long day on a wine trail. It did take about fifteen minutes for somebody to come to the counter. The directions on the sign told me to call a number on the service phone. It rang and rang before an employee finally came to the front. The staff, including the woman working the next morning, we not very friendly. The room, however, was clean and the beds were comfortable. We slept well and had breakfast there the next morning. They have a decent variety of breakfast food available.

"Never stay here"

1
14/06/2018

This was a terrible place to stay. I had my cat with me, so the room they provided was a "pet" room: filthy and the carpet already torn up by other animals. Also: 5"X4" hole in carpet; black grease and bugs (dead and alive) on window sill; drink and food left in refrigerator; little hairs in bathtub; so much dust I left large X's on the side tables. Horrid. I did speak with the manager the next day and she seemed stunned. I hope this place tidies up.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We sincerely apologize for this experience. This is not typical for our hotel and we strive every day to make improvements to offer our guests an excellent experience every time. Thank you for bringing these issues to our attention during your stay so that we could use these issues to provide further, more detailed training for our staff and managers.

"Stay somewhere else"

1
23/05/2018

Hotel manager staff very rude. The room was dirty when i arrived. There is peeling paint and exposed wires in the room. The hotel smells like it flooded long ago with that damn moldy smell that they try to resolve by spraying air freshener down the hallways all day.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Ryan, thank you for bringing all of this to our attention. We're so sorry to hear that this was your experience in our hotel and know that it can be frustrating to have an experience contrary to what you're expecting. We have investigated all of the items you have brought to our attention with this review and have corrected or are in the process of correcting each of them. We are sorry to hear that you found our management staff rude; we know that you were disappointed that we are a 100% smoke-free hotel and we do take that very seriously, but perhaps we were a little too rigid in relaying that information to you. We will be using this experience and your feedback in order to make improvements in our hotel moving forward and, again, thank you for bringing these issue to our attention.

"Wedding Block"

3
05/05/2018

We stayed here the weekend of our wedding. The rooms, staff, breakfast, and bar were all great and service was fantastic. However, a few days later we did get a $250 charge for smoking in our room. We don't even smoke.... so this was obviously a mistake. I emailed management and they never responded. I'm not sure if the refund on my card was from them, or my dispute with my credit card company. Either way, this was upsetting considering we definitely didn't smoke and we brought them a TON of business that weekend. If I would not have checked I might not have noticed.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Allie, thank you for your kind words regarding our hotel. We were happy to accommodate your group. I do show in my records that we have responded to your inquiry via email; we would be happy to continue this discussion directly if you would like to call or email us again.

"Great Time in Carbondale, IL."

5
30/04/2018

In town for a wedding. Had a great stay at the Best Western. I would recomend this place to anyone. It was clean, comfortable and staffed by very nice people. Not a problem at all in fact it was a great experience.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for leaving this review for us! At the Best Western Saluki Inn, we pride ourselves in our exceptional staff and clean rooms. We hope you'll come see again!

"Clean & Comfortable Hotel"

4
23/04/2018

Building is well maintained and various areas are kept clean. They have a swimming pool and an exercise room as well as an area for serving breakfast in the morning. Bedroom was decent sized and had the standard bed and table/chair for working purposes. Television was a nice size and there was a decent selection of channels available. Free breakfast in the morning included the standard toast, bagels, and waffle maker that many places have. They also had scrambled eggs and breakfast potatoes, which were a nice variation. Very nice breakfast options, especially for a free continental breakfast. Prices are decent but a little on the higher end. Have stayed at similar places for cheaper prices, but the location is not unreasonable with all the extra amenities available and the quality/cleanliness. Only issue with the entire stay is that neighbors weren't very quiet in the morning. A lot of doors opening and "slamming" starting before 6AM, which was a little frustrating. Seemed to be a lot of high school aged kids around at breakfast, so guessing that noise is more so from the kids coming and going. No fault of hotel, but being woken up early multiple times did detract from experience a bit.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to leave this review for us! We have been making improvements in our Free Hot Breakfast offerings and its nice to see that our guests are enjoying it. Thank you for also letting us know where we can improve. We can use your feedback to help us continue to make improvements in the future. We hope to see you again the next time you're in town!

"Checks all the Boxes"

5
13/04/2018

For me the Saluki Inn checked all the boxes: * Clean room, very comfortable bed * Friendly, pleasant staff * Refrigerator, microwave, quiet HAVC unit on which the fan can run continously * Sink outside of the bathroom makes things faster for multiple people * Good breakfast that starts at 6 a.m. * Very quiet up on the 3rd floor, slept well No negatives here!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much! We're so happy to hear that you enjoyed your stay with us. Please come see again the next time you're in town!

"Great staff and super clean room"

5
02/04/2018

I enjoyed my overnight stay. The staff was friendly and even suggested events for my family to enjoy in town. The only disappointment was the pool was not available because it was being repaired. My son was unhappy.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking the time to leave this review for us! We know that our pool issue was a disappointment for your family and our other guests, but we are working hard to make the necessary repairs and will have it back up very soon!

"Decent hotel"

3
02/04/2018

Decent hotel. Close to SIU which was the purpose of our visit. A bit pricey for quality of hotel. Bathroom could have been cleaned better upon arrival but the rest of the room was clean. Nice to have restaurant and bar attached to the hotel. The restaurant service was excellent!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for letting us know where we can improve. We will take your feedback and use it to help in further training our housekeeping staff and inspectors

"Another good stay!"

4
04/03/2018

This is the 4th or 5th time we have stayed at this particular hotel. Again, it was a good stay. We stayed with a high school wrestling team. The rooms were all clean. The beds were comfortable. The front desk was helpful. The continental breakfast was fine. We did try to eat at the restaurant in the hotel. We couldn't get anyone to wait on us so we left and ate next door at Moe's. Will stay again!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for staying with us again! We're sorry to hear that you couldn't get service in our restaurant; we're making some positive changes in Manny's, so we hope you'll give it another chance during your next trip!

"Nice area."

4
08/01/2018

Nice basic hotel room. Good hot and cold breakfast. Far from campus. Very close to shopping and a multitude of chain restaurants. Easy on and off the interstate. Make reservations VERY early for functions at SIU. Books fast.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for this review and for the tip for future guests! Being the closest hotel to SIUC, we sell out for large events quickly; we can book up to a year in advance, so calling early is recommended!

"Nice Overnight Vist"

4
07/01/2018

We stayed here while attending the Murphysboro Apple Festival. Rooms were very clean and the location is convenient and along the Carbondale shopping strip. Our visit included a free breakfast which was good, the typical waffles, eggs, bacon, etc. The lobby always had some free snacks available as well.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for letting us know how you enjoyed your stay with us! We're happy to hear you enjoyed our Free Hot Breakfast during your stay. Come see us again soon to see what improvements we're making in breakfast this year!

"Perfect Stay"

5
02/01/2018

I was pleasantly pleased with every aspect of the hotel & its amenities. We ate in the lounge & played the slots. The breakfast was delicious & filling. We utilized the internet & had family come by for dinner to celebrate Christmas. I appreciated the hospitatlity

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We're so happy to hear you describe your stay as perfect! That's what we strive for every day here at the Saluki Inn and we're thrilled that we were able to offer you such an exceptional experience. Come see us again soon!

"Clean, like new!"

5
31/12/2017

I was told this property was recently renovated and I wasn't disappointed! Very clean, modern, and comfortable. Breakfast could have been better, but you can't go wrong with fresh waffles. The manager over Christmas was so nice and helpful!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Samantha! We're making some great improvements to our breakfast in the new year; I hope you'll come stay with us again soon and let us know how you like the new items!

"Nice hotel for the price"

4
08/12/2017

Stayed in first floor, clean, quiet and decor was updated. Bed was comfortable. Breakfast was the typical hotel continental spread. I used the workout room, it is small but had the free weights & treadmill and elliptical-that's all I needed & I was the only one using the room so it was great! Would stay here again.

"Great Stay and Great Breakfast"

4
06/12/2017

My son and I stayed here during a SIU College visit, we had a great stay and the hotel met our needs. The fitness center was functional but a bit dated and the pool looked very clean. (though we did not use it) Breakfast was great and seemed to be kept up very well. Coffee was available and tasty! Very friendly staff!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for letting us know how you enjoyed your recent stay with us! We look forward to seeing you again, soon!

"SpareChange"

5
27/11/2017

We stay at this hotel every time while visiting family located in Du Quoin, IL. Very nice hotel with a great breakfast selection. It is located within minutes of restaurants and shopping. We travel with our dog, and even with other pets in the hotel, very quiet!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for being such a loyal guest to our hotel. We're happy to have you and your pup stay with us any time you're in the area!

"Accommodating and reasonable price, met our needs"

5
27/11/2017

For $87 which included a $20 dog fee, we had two queen beds, a mini-fridge, a microwave, and a small coffeemaker. At 6 a.m. bacon, eggs, biscuits & gravy, etc., was available in the lobby. Room was clean and quiet. We were given a room near the back door to easily take our dog out. Walk to Pier One and Mo's Grill, Freeze ice cream shop.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We were so happy to accommodate you and your furry friend in our hotel! Thank you for leaving this review for us, and letting us know how you enjoyed your stay!

"Comfortable Stay"

5
27/11/2017

The hotel is very clean. Pool area is nice. Water was warm and clean. Nice hotel with a friendly staff. We also enjoyed walking to the Krogers just down the street. There is a gambling room that is attached to lounge and this was fun at the end of the day.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We're happy to hear that you enjoyed your time with us, Christina! Come back and see us again, soon!

"Convenient go SIU"

4
14/11/2017

Comfortable accommodations and close to SIU campus. Several options for dining and shopping in the immediate area. Housekeeping staff is ready to clean rooms early so we found it necessary to keep Do Not Disturb sign on door regularly prior to leaving for the day.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking time to leave a review for our hotel! We're happy to hear that you enjoyed your stay with us. We have discussed, with our housekeepers, the comments you've made about how eager they are to clean rooms early and hope that this will no longer be an issue. We appreciate your patience and understanding about this. We hope you'll come back and stay with us again soon!

"Saluki"

4
09/11/2017

I arrived at 9 PM in the initial room given to me had not been cleaned or serviced at all. I had to return to the check-in desk and request another room. Very difficult after a long drive.There should be extra effort for late check in persons.

"Saluki Inn - Carbondale"

5
08/11/2017

This is a great hotel. Our room (King-sized bed) was modern and clean. The internet was great, the TV reception was good (Direct TV and bad storms, but it came around). The staff was helpful and friendly. They had a good breakfast selection, but we did have to ask for some food items to be restocked (which they did). I would recommend this hotel - and we would stay here again.

"Friendly, Clean, Good Price"

5
04/11/2017

We have now stayed with you each of the past 3 or 4 years as we traveled to Florida for each winter. We are sure glad that we found you as a pet friendly property. We do not mind the short drive from the freeway to and from the hotel. Your place is too nice to miss. Friendly staff, accommodating to our needs, clean, reliable, close to restaurants, etc. etc. Thanks for being so darn good.

"Great place"

5
30/10/2017

Great location, free breakfast and warm indoor swimming pool. Check in and Check out was fast and painless. Staff members were courteous and very helpful. Breakfast was included and the price was fantastic. I'll definely come back.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to review our hotel, Hank. We're so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

"Visit to Carbondale"

5
22/10/2017

We have stayed at this hotel many times and are pleased with each visit. The staff is outgoing and very helpful. The included breakfast is better than many you find in restaurants, fresh coffee is always on.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Sharon! We're happy to hear you enjoyed staying with us again. We'll see you next time!

"Close Convenient"

4
16/10/2017

We've stayed here twice, once fore a class reunion and once just to visit family in the area. Both times we were pleased with the accommodations and amenities. The complementary breakfast was very good, with a nice variety, quality and quantity. It is close to the mall and several restaurants. And best of all, it is close to Barns and Noble. We love Books!

"Would NOT Recommend, needs much improvement!"

1
10/10/2017

I have not stayed in a best western before this. My experience has made me want to never do it again. Having been involved with the industry as a contractor for 18-plus years, I expected more. The people at the desk were nice enough. They had an attached bar/bar-food restaurant. The person working there was not paying attention very well. I waited a couple minutes while she finished whatever she was doing on her lap top. The drink I asked for was on an upper shelf. No ladder, just jumped up on the back counter to reach it. Then while I was waiting for a burger, she had forgotten about another clients drink order, apparently for a little while. My room at first appearance was ok. However, as I began to take a look around, and mind you I have been a part of more hotel renovation than I care to think about, I started to notice issues. One outlet I tried did not work at all. There was dark mold around the base of the toilet. Grout missing in spots on the tile, and not very clean overall in the bathroom. This makes me question everything at that point. If the room keep cannot clean a bathroom correctly, how well effective are they at the rest of the job. The carpet wasn't very clean either. Then when I sat down at the couch, I noticed an issue with the floor under the carpet. It felt as though someone had carpeted over a hole and weakened sub-floor. Probably from a water leak from the tub? It wasn't a room with a view, looking over a rooftop with roof units. But didn't pay for a view. However, the curtains were torn and damaged. It is no wonder why the hotel seemed so low in occupancy. Update your workout room equipment with better functioning equipment. Train housekeeping and manager. Obviously there is a lack of accountability. A renovation would help. Based on my experience, the property does not perform regular inspection or they have a lack of experience. In which case that means the regional managers are not doing there job very well either. Accountability goes upwards in the hotel business, all the way to the president of the company or brand owner. If this is what your brand is about then I guess this will fall on deaf ears. If I had a fairly good experience, I may have considered Best Western for our stay in Connecticut over thanksgiving to visit my son. But my wife would be appalled with such accommodation. The hotel business is notorious for these type of accommodations, especially at your price point. The RevPar of this property probably doesn't warrant additional investment. I have to believe that better quality can be delivered at this price point. However, the things I noted are more than just hotel brand quality issues. Some are possible safety issues. Others are definite management issues. Either way, I would not rent out room 223-A until I addressed the floor issue.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We are so sorry to hear that you didn't enjoy your time with us. We received a survey from you through our email survey system after your stay; I tried reaching out to you personally, but have not received a response. Please reach out to me directly so that we can discuss what we can do to make this right.

"Great Value and close to Shopping and Dining"

4
05/10/2017

We spent three nights here. Nice hotel, very close to MANY stores as well as restaurants. Our room was large with a King bed on the first floor. Hotel staff was accommodating and all were very helpful and kind (except one at our check-out). The Hotel offers a nice breakfast with fresh fruit, yogurt, cereal and hot items like scrambled eggs, bacon and biscuits and gravy. There is also a machine to make large Belgian waffles with lots of toppings. There were muffins and rolls and mixes for oatmeal etc. I enjoyed the various juices, orange, apple, grapefruit etc. as well as coffee which was available all day. If you want to eat nearby...I recommend Fujiama (just a block or so south of the Hotel) It was amazing. Register with Best Western's point card for and take advantage of these points to buy things onlineor get discounts.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking the time to give such a detailed review of our hotel! We are so happy to hear that you enjoyed your time with us and we can't wait to see you next time!

"A very nice hotel--looks like it has been updated recently"

5
05/10/2017

Very clean and good-looking. Very good Mexican restaurant almost next door. Staff very helpful. We had trouble figuring out how to get on the Internet to print our boarding passes and the desk person was very helpful. This was just down the road from my daughter and was very handy for her to pick us up to take us to Marion to the airport.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for letting us know how you enjoyed your stay! It was great having you here - we hope you'll come see us again soon!

"Great find"

4
04/10/2017

Newly remodeled property. Very clean, modern, efficient, comfortable, central location to area services. Nice attached bar and grill with expanded hours. Good rates. Quality rest. Helpful staff. Would stay again for sure.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for leaving this review for our hotel; we're happy to hear that you enjoyed your stay with us!

"great hotel great value"

5
03/10/2017

This hotel is a great location for visiting ISU. Very nice hotel. Clean with friendly staff. The hot breakfast was very good. With a freshman at ISU we are hoping we can get this hotel for every visit. Close to shopping and good restaurants.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much, Tammy! We're happy to hear that you want to come back and stay with us over your student's time at the University. We'll see you next time!

"Clean Friendly Hotel"

4
03/10/2017

Great central location right in Carbondale. Friendly staff. Fresh and hot breakfast items. Close to Kohl's, grocery store, and many good places to eat. We went to Great City Lodge for dinner, the food and lodge were wonderful. Would stay here again. Room was clean, mattress comfortable and lots of pillows!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking time to leave this review for us, Chris! It was great having you stay with us. Come back to see us the next time you're in town!

"Outstanding!!"

5
24/09/2017

This motel is fantastic! From check in to check out the staff is friendly & helpful. Had the pack n play set up in the room when I got there. Gave me a room convenient to door to take my dogs out. The room was immaculate! Plenty of space. Fresh & clean! Breakfast was included & there was plenty to choose from, hot foods as well. Bacon, eggs, cereal,yogurt, bagels, toast, muffins, & more. This is definitely the place to stay & price was reasonable. Mexican restaurant in lot next door so we could just walk there. Ordered carry out & it was very good! This was a perfect stay!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for this wonderful review! We're so happy to hear that you loved staying with us; please come back soon!

"Deluxe Rooms are Huge"

4
24/09/2017

Definitely worth the upgrade if you have more than 2 in your party or just want 2 separate rooms of tv (though open floor plan makrs volume a trick. Manager Gabby is the one to get with if there is an issue, she is a gem! Will say here that Expedia is thw WIRST "service" and would suggest trying direct through Gabby ir booking.com in general.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to tell us about your experience, Steve. Gabi is a great asset to our hotel and an advocate who is truly committed to offering our guests an exceptional experience. We are so happy to hear that you enjoyed your interactions with her. Thank you again for choosing to stay with us during such an important time for your family; we hope that you'll come back to see us again in the future!

"Very Good"

5
23/09/2017

This is probably one of the best stays we have had very good rooms, great breakfast and indoor pool and work out room. The staff were very help full and accommodating . wouldn't have a problem recommending this hotel to anyone

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking time out of your day to let us know how you enjoyed your time with us! We strive to provide an excellent, home-like experience to every guest that stays with us and we're happy to hear that we were able to do that for you during your stay.

"Comfortable and great value"

5
19/09/2017

I really enjoy staying here. The staff is fantastic (both at the desk and in housekeeping), the beds are so comfortable, the room is always clean and neat. The breakfast is fine, and the in-room coffee is actually quite delicious. It's an easy choice to make when I'm coming to Carbondale. (And a friend of mine in the hospitality business told me that "you can't go wrong with a Best Western," and so far, that has been absolutely true.)

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Elizabeth! It was great having you with us and we truly appreciate your loyalty to our brand. Come back and see us again, soon!

"A very nice Motel in Carbondale"

4
16/09/2017

We were on our road adventure back from New Orleans to Chicago and stayed over in Carbondale, IL. We wanted to stop in Carbondale as I went to SIU over 47 years ago. To say the least, I recognized very little. The Hotel and room were very clean and the staff was excellent and helpful. This is a place to stay at in Carbondale, IL.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for staying with us and leaving us this review! We're happy to hear you enjoyed your time at our hotel and in Carbondale, even if a lot has changed since you were last here. If you're ever passing through again, we hope to see you again!

"Great place to stay!"

4
13/09/2017

Lovely staff. Clean and comfortable. I definitely would stay here again: it's a great value. Two things: no hooks in the bathroom to hang your clothes while you shower. Draping them on the toilet is your only option. It would be cheap to install hooks in every bathroom: that's pretty standard at hotels and at home. The other thing: it was 8 am and the maid came in without knocking. A half hour later, she did it again. We were checking out that morning, and I understand that she was anxious to get started, but that's not appropriate. It's true that I didn't have a "do not disturb" sign on the door, but no knocking entry at 8 am - really? Otherwise, great job!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Maggie, thank you so much for taking the time to leave a review for us! We're happy to hear you had such a great stay, even with the less-than-perfect occurences you experienced. All of our rooms do come equiped with hooks on the backs of the bathroom doors; I assure you that our maintenance team will get one installed in the room that you stayed in as soon as possible to avoid having this issue in the future! I have already spoken to my housekeeping staff about entering your room so early without knocking - this won't be an issue in the future either. We hope that the good outweighed the bad enough to bring you back to stay with us again in the future!

"Just fine"

4
11/09/2017

This is a clean, comfortable, well-situated hotel. Perfectly adequate for a short stay. Staff was cheerful and helpful. Pool too cool for me; skip the breakfast eggs. Room was good size; appreciated the 'frig and microwave in every room.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to review our hotel! We will be using your opinions on our breakfast and our pool to help us make improvements in the future. We hope that you will consider staying with us again in the future so that you can see the improvements we are already working on!

"Love the Saluki Inn!"

4
11/09/2017

I think that this is a great hotel that is clean, friendly, close to shopping and restaurants. The staff is helpful, and if there is ever an issue, they rectify the issue if they can. It's a secure hotel, and the connected restaurant/bar is nice to get a last minute drink before heading up to our room.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for leaving this review for us! We are so appreciative of our guests that recognize how important your satisfaction is to us. As much as we would love for everything to be perfect 100% of the time, life happens sometimes! We will always work hard to ensure that you leave our hotel feeling like you stayed with lifelong friends or close family and won't stop until any issues experienced are resolved! Please come back and see us soon!

"Quiet, Clean and Comfortable"

4
05/09/2017

I stayed here for 5 nights. I usually try to stay at Best Westerns when I travel, if possible. This hotel was quiet, clean and comfortable. This particular hotel had one of the best breakfast buffets I have seen at ANY Best Western. It was kept well-stocked and the offerings varied each morning. Coffee was always hot and fresh. There was also a machine that dispensed cold lemonade, orange juice and water 24 hours a day. The front desk staff was friendly and helpful. On the downside, there was no clock radio in the room at all, nor was there any full-length mirror. I travel quite a bit, and I don't think I have ever been in a hotel room that did not have a clock radio. Moreover, the air conditioner unit in the room did not cool the room down sufficiently, yet the lobby and hallways were cold.

"Eclipse 2017"

5
27/08/2017

Planned our Eclipse stay 4 months in advance, choosing this property because the staff was very knowledgeable and helpful when I called for information. So glad we stayed here! A very comfortable hotel, clean and well appointed. Great location in Carbondale. Easy access to all types of shopping.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We are so happy to hear that you had such a positive experience at our hotel! Thank you for choosing to stay with us during such an exciting event - we hope we'll see you back in 2024!

"Excellent personnel at BW Saluki Inn"

5
22/08/2017

We stayed at this Best Western for 2 days in August. This was during the big eclipse event. The personnel at the Best Western were amazing. From the night desk, Myla, who provided assistance for last minute requests (spare key to make a quick trip to the car) to Julie at the breakfast bar, who not only prepared and restocked the food, but also took the time to walk around to the patrons asking if they needed anything, the staff at this hotel was very, very personable! We were so appreciative of their friendliness and helpful spirit! The room was quiet and nicely decorated. Very pleased with our stay!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for your kind words about our staff. We take pride in connecting with our guests to the point that you become part of our Saluki Family. Its great to hear that its not only something we strive for, but that its something we succeed at. Please come back and see us soon!

"OK - Ridiculous Price"

3
18/08/2017

Room and breakfast were average - not great, not bad. Our room had a musty/moldy smell and we ran the air conditioner, but since we only stayed one night did not complain. Beds were clean and comfortable, bathroom was average. Due to SIU move in week and Solar Eclipse, hotel would not honor corporate partner rates - $200 for one night for an average hotel - unacceptable.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
I'm so sorry to hear that your room was not up to the standard that you were expecting! We wish that you had let us know about the issues in your room so that we could have had the opportunity to fix them, but we understand that you were only here for one night and didn't find it necessary. Thank you so much for letting us know where we can improve as well as what we're doing right. I hope that you will give us another opportunity to provide you with an excellent stay in the future.

"Great place"

4
18/08/2017

This hotel looks nice inside and out. Bed was comfy, the free breakfast was great. They allow pets which is why I stayed. Pool area looked nice but did not get the chance to swim. The lounge/bar was nice with good food. Only thing is the bathroom set up is kind of strange and the room was kind of small. I would not hesitate to stay here again.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for your kind words; we are so happy to hear that you enjoyed your time with us and hope that you will stay with us again soon!

"Visit to Carbondale"

4
17/08/2017

Carbondale hosts a university with few hotels on/ near campus... unfortunately, you must drive to hotels rather than walk. This hotel was the closest and served our needs. Staff is very friendly and eager to please

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to let us know how we're doing. We hope to see you again soon!

"Needs a overhaul"

3
15/08/2017

The hotel is in need of a facelift. Refresh the paint on the walls, new carpeting. Very high smell of fabric refresher of some kind in the hallways. We had a 3 bed suite, only one trash can in the entire room. No tv channel list in room, had to ask for one at the desk, then the tv channels didn't correspond to the list. But, room was clean, didn't smell, nice water pressure in shower, drain wasn't clogged in shower. Price for the room seemed high for the condition of the hotel.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to leave this review for us. Its important that our guests feel comfortable letting us know where we got it right and where we can improve. We are working on solutions for the issues that you experienced during your stay and hope that you will give us another opportunity to provide you with the excellent service and experience we are known for!

"Stayed here before...breakfast service was dismal..."

3
13/08/2017

Came down from room around 9:20a for breakfast and was completely picked over like they were ready to close down at 9:30 when on a Sunday they say they serve till 10:00a...so that means no bakery, no yogurt, they were serving gravy and biscuits - 2 biscuits left and the dreggs of the gravy pot, barely a spoonful of solids something like glue...no milk, two little boys had the last of the muffins...so bottom line for this Sunday...bad service and selection instead of keeping their usual promise...

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
I am so sorry to hear that this was your experience at our hotel. This is not a normal experience with us and I hope that we will have another opportunity to show that to you and your family.

"Clean and Comfortable"

4
08/08/2017

A comfortable bed, clean bathroom with hot shower and friendly staff made our stay here enjoyable. We recommend this hotel to those wishing to be near the SIU campus. The area has lots to offer in the way of shopping and dining.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to leave this review for us. We are so happy to hear you enjoyed your time with us and would recommend us to other travelers. We hope to see you again soon!

"Friendly and clean"

4
29/07/2017

Our stay was very nice. The room was clean, The staff Brittany at the check in desk was very cordial and went out of her way to be helpful.They had made fresh cookies and had ice water available. Friendly overall

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Deborah. We take so much pride in the fact that our entire team are friendly and eager to go above and beyond to make sure our guests enjoy their time with us. We hope we will see you again the next time you're in the area!

"Really Nice hotel for the price"

4
21/07/2017

The hotel was nice and clean and the staff was very friendly. The only thing I didn't like was that housekeeping comes to your room extremely early to clean. If you are not up at that time they will provide you extra towels but they don't come back at a later time to clean its like all the staff departs by noon. Evening housekeepers are needed especially when big events are in town.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time out of your day to let us know how we're doing. We have already started the retraining process with our housekeeping staff and expect that this will not be an issue in the future. We hope that you will come back to see us the next time you are in the area.

"First choice in Carbondale "

5
18/07/2017

I've been through Carbondale multiple times this summer and was fortunate enough to discover The BW Saluki Inn early on. The staff is always so friendly/helpful and my room has always been very clean in full working function. With being surrounded by various restaurants it is very convenient, but the bar/grill downstairs makes for an even greater convenience. Pool and fitness rooms are exactly what the nightly traveler is looking for. Breakfast is simply yet filling and always tasty as well. I will always look forward to my stays here.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking the time to let us know that you enjoyed your stay! We are so happy to hear you had a great time staying with us and hope we see you again soon!

"Nice stay"

4
09/07/2017

Receptionists were very nice and seemed to care! Room was clean and beds were comfy. Wi-fi was good with our phones. Breakfast was ok, nothing fancy, juice machine was out of order but they had replacements. Treadmill and elliptical need replaced!! Treadmill was loose and felt old. When I first started thought I was going to slip and fall on it. Elliptical was extremely loud and not at the higher end. Overall good experience but could use a few minor updates still..

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for leaving this review for us! We're always excited to hear that our guests enjoy their time with us and it's those guests that usually give us the best constructive criticism. I will definitely be taking your suggestions to our upper management to help us to implement changes in the near future. We hope you'll come back to see us again soon!

"Rude Hotel manager"

1
03/07/2017

I was charged 3 times for my 1 room stay 6/25-6/26. I reserved my room through booking.com. i paid through booking. When I check out on the 26th I was charged two more times. One of the charges was already refunded. The other required a call. I explained to manager Gabby. She was extremely rude and told me she did not have time to deal with it. Booking called to explain to her. It has now been 6 days and I still don't have my refund

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Lisa, I'm sorry we weren't able to get back to you in the amount of time that you expected from us. I have looked into this, personally, and I assure you that Gabi did follow up with this Credit Card Issue and made the phone calls necessary to get you your refund. Unfortunately, refunds processed through our own systems on property can take between 7 and 10 business days to materialize on your banking statement but, with the refund being processed through Booking.com and with the weekend leading into the Holiday, it will take a bit longer than that. I am available to speak with you during regular business hours for the rest of the week if you would like to reach out to me, at your convenience.

"Reservation Screw Up"

1
26/06/2017

Booked room 365 days in advance and couldn't get a room on the first floor. The sink was clogged and just filled with water causing a nasty back up to come out of it. The plug in by sink didn't work. Hotel Needs Updating!!

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Debra, I understand your frustration. Unfortunately, with the number of King rooms we have in our hotel, we are unable to 100% Guarantee that you will get your preferred floor. We hate that your sink and your closet caused some issues during your stay. They have been fixed, thanks to your reporting, and will no longer be an issue for our future guests.

"Stay at carbondale best western"

5
24/06/2017

Was very happy with the hotel and the staff, our stay was very pleasant.My wife just had surgery and the staff wentt out of their way to be helpful to her. They gave us a handicapped room and made sure she had everything she needed for a good nites rest.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking time to let fellow travelers know the kind of hotel we are. We truly appreciate your kind words and absolutely loved having you stay with us.

"Outstanding stay"

5
17/06/2017

I stayed at the Saluki Inn for 10 days. The front desk staff and Brittany were very professional, caring and attentive to my needs, they were outstanding!!!!. Julie, the chef, had exceptional breakfast, in a timely manner everyday. The food was great and fresh everyday. I enjoyed the fitness center,cleanliness of the hotel outside, and inside, free internet, and the self service laundry, were all accessible, and operational, and great. So thankful to to the staff, and ALL the employees that made my stay a wonderful experience, and I will return soon. Make sure you join their rewards program.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for taking the time to leave us this lovely review! We are so happy that you enjoyed your extended stay with us and hope we see you again soon!

"Best Western, Carbondale"

4
07/06/2017

Very nice hotel, have stayed there in the past, that's why I chose it again for my recent stay.I would recommend this hotel to anyone that needs to stay in Carbondale. Great hotel for family coming in to see students at SIUC. It's only 8 minutes away from campus.

"Carbondale wedding"

5
30/05/2017

The hotel was great, the staff was incredible, the rooms were well appointed. I was truly impressed with the staff, we had excellent conversations with everyone from the desk staff to the breakfast staff and the cleaning staff, everyone was friendly and genuinely warm. I would like to see the addition of a hot tub as this amenity is very important to my wife and I as it adds to our comfort and ability to relax during a stay.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for letting us know how we're doing! We're so happy to hear that you and the rest of your wedding party enjoyed your time with us. I will personally pass your request for a hot tub on to the to the higher ups to see what we can do; we always love hearing where our guests think we can improve and use that feedback when making decisions about our hotel's future. We hope you'll come back and see us again soon!

"Perfect for a short stay!"

5
28/05/2017

Located off the main road in and out of the city. Close to stores, restaurants, etc. In town for a one night stay before an open water meet. Had a late check-in, the front desk staff super friendly. Room was clean w/a microwave, super-sized mini fridge and ample toiletries for our quick stay. Hotel was booked to 95% capacity. You could hear people in the hallways, but could not hear others in your room. I rate this as a quite experience. Breakfast was a SURPRISE! Typical hotel breakfasts are so heavily carb laden that for us protein enthusiasts the choices were limited. NOT HERE...scrambled eggs, bacon, hard boiled egg option, yogurts. Make your own waffles, muffins, toast, bagels, etc. juice bar, coffee bar. YOU CANNOT GO HUNGRY HERE. The breakfast was served from 6-10, we did not arrive to breakfast until the 8 o'clock hour. All items were replenished and fresh. The kitchen breakfast staff was very friendly, walking around busing tables, greeting guests and asking if there was anything we needed. PLENTY OF VARIETY FOR THE KIDS & ADULTS. Very pleasantly pleased. We travel to Carbondale 3 times a year for sports events and will now stay here from now on. Only negative is parking is a little sparse but were able to find decent parking. For a one night stay I would have hoped to pay under $100 BUT YOU GET WHAT YOU PAY FOR. For peace of mind, cleanliness, safety of the area and customer service, well worth the $.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for taking time out of your day to leave this review for us. We have been working hard to make improvements here at the Saluki Inn and we are so happy to hear that our guests are noticing! We absolutely loved having you here with us and hope that you will come see us the next time you're in town!

"excellent Pick"

5
28/05/2017

a diamond in the rough. I just wanted to do a little fishing and I also had a very restful night. The Pub and restaurant has been added since last time I was here. It is a wonderful relief for tired travelers.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you for sharing your experience with us! Its great to hear that you enjoyed spending your time here with us!

"a Great Hotel"

5
12/05/2017

I have stayed at the Best Western Saluki Inn many times in the last three years. The staff is friendly and warm and professional. The rooms are clean and well appointed. I would also add the breakfast is one of the best I have enjoyed. The internet is good and the hotel is in a good location. I will return again...

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Robert, thank you so much for your kind review. Here at the Best Western Saluki Inn, we strive to make our guests feel like family while offering them clean, high quality rooms with great amenities. We're so happy to hear that we were able to exceed your expectations during this stay and hope that you will be back to see us again soon!

"excellent customer service"

5
12/05/2017

I checked in the hotel last night in the front desk employee rekia was so nice helpful she make you feel like you at home hotel lobby was clean room was clean i would come back this my favorite hotel also she wrote down all of the restaurant that was open who deliver she is wonderful

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
It's so rare that a member of the overnight staff of a hotel gets a great review mentioning their name, just because we don't usually see many people overnight. Thank yo uso much for singling Rekia out and for letting us know that you love her as much as we do! We're so happy that you enjoyed your stay with us and hope you'll come back and see us again soon!

"Why you should go to the Best Western Saluki"

5
02/05/2017

Super friendly helpful and Emily the manager is good at her job!!! I could have stay at some other hotel but I like The Best Western in Carbondale Illinois. Its close to shopping and the High-Way and lots of food places

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
We love Emily, too! She will be so happy to hear that she's one of the reasons that you love staying with us. Come back soon!

"Very enjoyable"

5
30/04/2017

The staff and facilities were very nice. Front desk staff was pleasant and helpful. Breakfast was good and we enjoyed the bar/lounge. The bartender was so much fun and friendly. She gave drink suggestions and information about upcoming events.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for leaving a review about your recent stay. We're happy that you love our brand new Bar and Restaurant, Manny's, and our bartenders as much as we do! We hope you'll come back to see us the next time you come to town!

"Great Stay!"

5
27/04/2017

This hotel is near the SIU campus, shopping mall, and many restaurants. There is a bar & grill attached to the hotel called Manny's that was fun and food was good too! Our room was clean and comfortable. Complimentary breakfast was very good and fresh. I would definitely stay here again.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you, Diane! Our proximity to SIU, on-site bar and restaurant and included Hot Buffet Breakfast are just a few of the amenities we have to make sure our guests have an excellent experience when they stay with us. Its great to hear you enjoyed your time with us and hope to see you again soon!

"Satisfied "

5
18/04/2017

I had great experiences here & one mishap. I was able to handle it with the manager & was satisfied with the outcome. Since my last visit, they finished the attached bar/grill. A nice addition for travelers to unwind and grab a bite to eat. Still very clean, with friendly staff. Only dislike is the pillows.

Brittany F, General Manager at Best Western Saluki Inn, responded to this review
Thank you so much for this review. While we strive to offer our guests a problem-free stay, we appreciate the opportunity to resolve any issues that do arise. I'm glad to hear that you allowed us that opportunity and we were able to resolve the issue to your satisfaction! Regarding our pillows, we have recently purchased new pillowcases that are a little roomier and will allow the pillow to have a better feel. We hope you'll be able to tell the difference the next time; let us know what you think!

"Great place for family"

5
13/04/2017

Close to the park and also shopping. Great staff and delicious breakfast. We were allowed to bring our pet yet the place was so clean you would not have known pets had been in the building. The pool was slightly small, yet perfect for our beginner swimmer.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for leaving a review of your recent stay with us. We're so happy to hear that your entire family was able to enjoy themselves here at the Saluki Inn. We hope we'll see you again soon!

"Happy Husky Enjoyed the Saluki Inn"

4
11/04/2017

I made arrangements for my pet and Emily was very accommodating. She brought me a blanket for Skye to sleep on. Having the bar and grill attached was a plus. Leslie was a very personable bartender who took good care of us.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Darla, i'm so happy to hear that you and Skye enjyed your time with us! Here at the Pet-Friendly Saluki Inn, we love when our guests bring their furry damily members along with them. I would also like to thank you for your compliments of our staff both on the hotel and restaurant attached to us. We hope that you'll come back to see us again the next time you're in the area!

"Nice stay"

4
04/04/2017

Everything was nice. Friendly staff, clean room and reasonable price. Breakfast was adequate as far as quantity but below average as far as quality. Coffee was very light and the omelette and the muffins lacked taste.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to leave this review for us. We use feedback from our guests to implement changes and improvements for our future guests. We are currently looking into some local products to bring into our breakfast display in order to offer more high quality products to our guests. We hope that you will consider staying with us again the next time you're in the area!

"Good hotel"

4
01/04/2017

It had a good breakfast and the rooms were nice. Friendly staff. Had a family suite which fit us all very comfortably which is incredibly hard to do. And the rate even though we booked on site was incredibly reasonable.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're happy to hear that you enjoyed your stay with us. Our family suite is a great option for large families traveling together!

"Would Recommend If On A Tight Budget"

3
30/03/2017

Clean and secure for a reasonable price. Breakfast was ok. Saved me from having to run through a fast food place and spend $5. Walls, ceilings/floors must be a bit thin. Got noise from next door as well as room above us. There was a good sized indoor pool, an on-site bar, and a small workout room. If booking based on budget, would recommend. If booking based on amenities and extensive staff services, you may want to look else where.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to let us know how we're doing. We appreciate your honesty about your experience with our hotel and hope that you will choose to stay with us again in the future to see the improvements we have lined up!

"Clean and everything you could need."

4
27/03/2017

Hotel staff very friendly and helpful. Went out of way to help you. Nice lounge to have a drink. Breakfast had a good variety and hostess kept everything full and fresh. Room was clean and refrig, coffee maker and microwave

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Wendy, thank you so much for taking time out of your day to leave a review for us! We're glad to hear you enjoyed our complimentary, hot buffet breakfast and brand new bar and restaurant, Manny's so much. We hope you'll come back and see us the next time you're in town!

"Friendly, clean, good wifi, great breakfast, excellent staff - recommended"

5
27/11/2016

This property was a pleasant surprise. I read the TripAdvisor reviews and thought I would give this place a shot. My usual picks in Carbondale are the Holiday Inn and Hampton Inn and this hotel compares favorably with them at a price about 30% cheaper. Holiday Inn and Hampton Inn usually run $120 and this property runs in the $80s. Employees were genuine and friendly. Property was in good shape. The woman who handles the breakfast takes her job seriously and does a great job greeting and taking care of the guests. My only downsides are: (1) beds seem slightly smaller than other hotels, and (2) I'm not sure opening a video slots bar off the lobby will attract the clientele you want for a hotel. This was just launching when I stayed.

"Business Visit"

5
24/11/2016

The people from the front desk to Bar staff were very kind. Not fake, genuine. New bar is not what you would expect in a Best Western. Mini casino, drink specials, kind bartender made our night .He was hilarious but also very professional. The hotels in this area are way below their standards and amenities.

"Quick trips"

4
23/11/2016

I have stayed here here a couple times recently for quick business trips. The hotel is clean and comfortable. The location is convenient also. I try and be as "economical" as I can while I travel for business and this is a pretty good value for the area.

"Great Hotel in Carbondale!"

5
22/11/2016

I stayed at the Best Western Suites in Carbondale for work and had an excellent experience. The rooms were very clean and the beds were comfortable. Breakfast had a rotating item every day to mix things up and I loved the strawberry cream cheese option for bagels. Cookies at the front desk and a hot chocolate bar at night were excellent touches. The staff was super friendly and the new bar was awesome and will only get better once they have their grand opening. Excellent overall experience and I'd highly recommend to anyone looking for a hotel in the area!

"Always a great stay"

5
17/11/2016

Had to stay in Carbondale for Business and always stay here. The friendliness of the staff and warm feeling I get when staying here is evident from the front desk to the very attentive breakfast person who always makes your day. The bed is super comfortable as well the hot shower with good pressure. I always stay here when I visit and will continue to

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Robert, thank you for taking the time to leave us this lovely review. We love having you as a regular guest and can't wait to see you again next time!

"A few glitches."

4
14/11/2016

I requested a room in a quiet part of the building and received just that - clean and quiet. As I was getting ready for bed the sink backed up and some very gross material floated out of the drain. I let the desk know about this and was immediately assigned a room upgrade. All was well after that and I passed a quiet night. If housekeeping had noticed during the cleaning process that the drain was slow it might have saved me needing to switch rooms at 10p, but I can't say that for sure. The next morning, the maid disregarded the Do Not Disturb sign and walked in as I was getting out of the shower. As it was well before checkout time I found this very disturbing and mentioned it at the desk as I checked out in hopes that it would lead to better training. The breakfast was adequate and I had a great workout in the fitness room. My impression of this hotel is that it's generally well run and aside from a few hiccups I had a satisfactory stay.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Bob, thank you so much for taking time to tell us how we're doing. I spoke with you at check out and I very much appreciated the kind words you had to say about our property, even after the issue you encountered with our housekeepers. Your feedback did turn into an immediate and effective training session with our housekeepers and we genuinely thank you for that. We hope that you will come back and see us the next time you are in town so that you can see the improvements we have been making to help our guests have a perfect stay!

"Bar visit"

5
02/11/2016

Great service and nice female bartender! Will definitely come back...great drinks with fair prices I would recommend this place to all. Hotel rooms are very clean and housekeepers do a wonderful job..

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
So great to hear you enjoyed our new bar! Thank you so much for taking the time to leave us a review to let us know how we're doing. We hope you'll come back soon!

"Great place to stay"

5
02/11/2016

My crew has been staying here for the past month and we are very impressed at the length that the staff goes to make us comfortable and Star in the bar is on top of it with our drinks and making sure we're happy at all times.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for your kind words. It's been great having you here!

"MARVELOUS HOTEL"

5
01/11/2016

Great hotel. Super reservation service, outstanding front desk folks. Pet friendly. Clean, quiet. Housekeeping service was exceptional! Breakfast was delicious. Very family oriented. Close to shopping and restaurants.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time out of your busy day to let us know how we're doing. We're so happy to hear that you enjoyed your time with us and hope you'll come back and see us soon!

"Improvement"

2
29/10/2016

You are in a good location. Need to spruce up and make more attractive. Brighten rooms and lobby. Good beds are essential. We also stayed at the Best Western in Sedalia Missouri and found this hotel to be great. It is an older hotel but well kept, smelled good, beds good and well run. It appeared to us that the update was in making a bar versus the rooms. Construction seemed incomplete with no one working on it. Gave a poor appearance.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for letting us know where we can improve. Your feedback is essential in letting us know how to improve our guest experience. We are planning some updates in the coming year and hope that you will come back to see the changes!

"Work"

5
28/10/2016

Wonderful place to stay. Staff is friendly and helpful. Nice atmosphere at the bar. 5 star in my opinion. Fridge and microwave in every room, clean rooms and a nice breakfast. Nice televisions and plenty of channels. Have stayed in other hotels in the area and by far the best for the money.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
I'm so happy to hear that you enjoyed your time with us at the Saluki Inn! Come back and see us again soon!

"Great Hotel "

5
27/10/2016

Started staying here with our company it's a great hotel people are friendly and very nice rooms the bar is nice and never too busy. They will start serving food soon along with getting s mini casino and pool table. Would recommend this hotel to anyone!!

"Best Best Western"

5
27/10/2016

This is literally the best Best Western I've ever stayed in. They have a bar right at the entrance and there is plenty if seating. The rooms are exceptionally clean and there is a microwave and a fridge in each room. The best part is they accept CLC.

"Wedding"

5
18/10/2016

We went to attend a wedding and this hotel was very accommodating. Most of us were all on the same floor and grouped together. We were pleasantly surprised that they just opened up a bar at this hotel which stayed open for us to gather there after the wedding. The employees are all very nice and will help you with whatever you need. The room was comfortable, very clean and the beds were great. Wish I had one at home. I only wish the breakfast would last a little longer. When on a vacation we don't always get up that early and missed out on it. We will definitely stay here again.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time to leave us this review! It was so fun having your family here with us. Thank you, also, for your suggestion about our breakfast hours. We are always looking for new ways to accommodate our guests, and we've actually been considering altering our weekend hours for this exact reason. Thank you again for your kind words, being the first guests in our new lounge and for allowing us to deliver excellent service to your family for such an important event. We can't wait to see you next time!

"Best Western Saluki Inn Carbondale"

4
18/10/2016

Was very satisfied with the experience. We stayed at Saluki Inn for my daughter's wedding weekend. The staff was wonderful. Brittney especially was so welcoming and accommodating. The rooms were very clean and nice pool area and breakfast area.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much, Patricia! It was wonderful having all of you here. We're so happy that you had a great time with us and can't wait to see you again.

"Very Happy"

5
18/10/2016

Very pleased with the check-in procedure. Rooms were ready when we arrived. Very clean in appearance. The pool area was very nice. Breakfast was excellent - wide variety of items to choose from. Check-out was easy.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Tina, we're so happy to hear that you had such an enjoyable experience with us! Please come back and see us again soon!

"clean,comfortable but pricey"

4
17/10/2016

Overall a nice hotel. But I did think the increased rates for the weekend were a bit pricey. The Breakfast was good and fresh with decent options. Pool clean and well maintained. Room was clean and comfortable. Internet seemed a little slow but not terrible.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Joe, thank you so much for taking time out of your day to leave us this review. It's great to hear that you enjoyed your stay with us. We appreciate your suggestions for where we can improve; we want to provide the best experience possible for our guests and your comments will play in active role in helping us achieve that. We hope to see you again the next time your traveling towards Carbondale!

"Great place"

5
14/10/2016

I have stayed here three times now. The rooms are clean, The beds are firm, The breakfast has good sausage and gravy, bacon and eggs, and and a wonderful mini waffle maker. Add to that the fact that the staff actually greets you when you come in and it's a great value. It's a little cheaper than most of the competition and you don't sacrifice.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Rick, thank you for being such a loyal guest at our property and with Best Western. We're so happy to hear that we've delivered a great stay to you so consistently; please come back to see us soon!

"Clean and close to campus"

4
12/10/2016

I always try to stay here because the rooms are clean, it's close to our daughter and the price is usually good. Have always had a good stay here. The breakfast is pretty good too. Food places and shopping are nearby.

"Clean and comfortable!"

4
11/10/2016

Very helpful and friendly staff! Hotel was clean, breakfast was good! One mattress was a little worn but I slept well. Hotel is only 2 miles from SIU campus, so very convenient. It was also next to the mall and across from places to eat

"Very Helpful Staff"

4
07/10/2016

We stayed for a trip to SIU. The room was very clean. The price was great. The night staff at the front desk was also very helpful showing us a map of the area with great directions to the campus. The only drawback was the noise from the room above us. Whenever someone moved, their floor our ceiling creaked very loudly. We noticed that ours creaked a lot too. Having a room on the top floor would solve this problem!

"Ok, but not great"

3
07/10/2016

Room could have been a lot cleaner. Thick dust along the base board and corners, two straight pins and two pills on the floor, a lick layer of dust in the air conditioner that water condensed on and gave the room a slight odor.

"Great Atmosphere"

5
05/10/2016

When I pulled into the parking lot I easily found open spaces to park. Upon entering the person at the front desk was helpful in finding me another available room due to the moisture issue from the AC unit. I felt confident in the hotel I was staying in and would continue to purchase rooms anytime I travel that way. I also love the way how the customer service is outstandingly helpful and resourceful. They gave me tips and places to go in the area for dinner, and they do a really great job keeping all of the amenities clean including the pool/hot tub. I would recommend this to anyone staying in the area.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for leaving this review for us, James! We're sorry to hear that you experienced any issues at all, but so glad that we were able to correct it quickly! We look forward to be able to serve you again in the future.

"Amazing hotel"

5
28/09/2016

We were there for the big Praise the Lard BBQ contest in Murphysboro. Everyone was so nice and helpful. The room was clean. The microwave worked well. The refrigerator was bigger than normal and clean. The breakfast free each day was hot and well made. The location was also nice. The pool was also clean and nicely clean. By a big shopping mall, Walmart and other area's of interest. The national and local papers were also a nice touch. We would get a room here again.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to leave a review for our hotel! It was so fun having you with us - we hope you'll come back and see us again next year!

"General Manager"

5
27/09/2016

Because of the General manager we stay at this hotel !!!!!!The General manager Brittany Foster is amazing and made every stay there memorable even when we had to travel under duress this last trip due to a death in our family. Thanks to Brittany all went well and we hope you have the good fortune to stay at her Hotel !!!!!!!

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this lovely review, Patricia. It was a pleasure to be able to help your trip to Carbondale go as smoothly as possible, especially during this tough time. Please feel free to call me anytime if I can be of any help to you or your family.

"Grade: B"

4
25/09/2016

This is our third stay at this hotel. The first time we stayed for 3 nights, the second time, 4 nights and this time only one night. The staff is always friendly and room is always clean. This time our shower was clogged, but I realize they are psychic and can't fix it if no one reports it. The breakfast is very good, however, they should offer water in addition to juice. The price is very reasonable for what you get and the location is good.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for choosing to stay with us again and for leaving this review for us. We'd like to apologize again for the issue that you experienced during your stay. We always strive to catch these issues before our guests check in and we appreciate your patience and understanding that we weren't able to do that this time. We hope to see you again soon - and we hope to have water set up on our breakfast bar by then as well!

"Best for the money---over and above "

5
19/09/2016

I can't say enough good about this place. I've stayed several times this year preparing my son for college and they always go above and beyond. The front desk staff has gotten me milk at 2am to help an upset stomach. The room is always clean. The staff is not only professional but friendly. Tonight I called with a special request for my next stay and John from the front desk physically went and checked the room to see if it met my needs. A few minutes later he called me back--he had checked with his manager and wanted to correct something he had said in error. This may not be the Ritz-Carlton, but it's an amazing place to stay in Carbondale and is my first choice.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for this review, Patty! We are so happy that we made you feel welcome and at home during your stays with us. We can't wait to see you again!

"Will never stay at a Best Western"

1
16/09/2016

I called the Best Western Saluki Inn in Illinois on December 3, 2015 to book a room for August 20-August 22, 2017. This is when there be a total eclipse and Steven wants to be there. I called this week to confirm the reservation and to update the expiration date on the credit card. The following day I got a call stating that I had to book the room for three nights and the rate has went up. I was quoted $84.99 per night plus tax on 12/3/15 and was also given a confirmation number. Now the rate is $402.99 per night. I understand that rates go up during big events, BUT I reserved my room before the rates went up and they will not honor my reservation now.

"Great visit"

5
13/09/2016

We had a very good experience recently. Our room was upgraded and that allowed us to have our friends in the room for conversation. The front desk people were always friendly and willing to help. We asked for restaurant recommendations and we're pleased with the suggestions. The breakfast area was always kept clean and coffee was available at any time. Would stay there again.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Carol, I'm happy to hear that you enjoyed your stay with us. We hope to see you again soon!

"Lost loyal customer!"

1
13/09/2016

Definitely disappointed with this location as of today. Highly praised them in a previous review back in June, 2016. Since then I've stayed twice and booked two other reservations for future stays. In December 2015, I those multiple bookings over the phone with Gabby and one of those stays was for this upcoming SIU weekend. During my booking I asked to reserve for 2 nights. Due to recent family matters, I called this morning and spoke to Gabby to change my reservation for only 1 night. She said I couldn't change because it's a 2-night minimum. Being that the 2-night minimum was NEVER mentioned during my original booking, and that I've been a loyal customer to the hotel who was trying to use my reward credit this stay, I asked if anything could be done to edit the stay to one night. She was not helpful what so ever and I hung up to call customer service. During that call to customer service I learned that Gabby cancelled my reservation and they couldn't do anything about my reservation or the issue I had. I called back immediately and my reservation was reinstated, however was told to call back to speak to the General Manager, Brittany. Called back twice and both times she was “on the phone”, called back a third time and she left the building. Finally, after a half-day runaround, I got a call from a random Karen or Kathy that said Brittany said nothing could be done. Completely bad customer service and no wonder, they said management has changed since my June review! Brittany never took the time to call me back so I cancel this current reservation and all my future stays. I will not be back to this location! I'm sure an SIU family would have LOVED to book the one night I was trying to give up, but instead they rather lose a loyal customer and great review! Now I have NO hotel room and obviously the surrounding area is booked. Overall, I rather have no hotel then be force to stay 2-nights after being rudely treated. Just plain disrespectful!

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
I'm so sorry to hear that you didn't receive the service that you deserve from us regarding this reservation issue. Unfortunately, I was out of the office yesterday and as such could not return your call. I would love to speak with you directly regarding this matter. Please contact me at your earliest convenience at [email protected] via email or 618-351-6611 via phone.

"Great room. Great breakfast."

5
09/09/2016

Garbriela the office manager corrected a problem we had on check in very quickly and compassionately. Truly a great hospitality person. The rooms were comfortable, very clean and neat. The breakfast area was prepared with care by Lavada.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for your kind words regarding our staff! We're so happy to hear that you enjoyed your stay with us and hope to see you again soon!

"none"

4
31/08/2016

comfortable, quiet, the girls at front desk went above and beyond to help us- had car trouble and had to stay longer than originally thought- location was good, wish the beds were more firm; liked the indoor pool.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to leave this review for us! We're so happy to hear that you enjoyed your extended time with us - even if it wasn't for the best reason. We hope you'll visit us again soon!

"Lodging to Catch Early Train"

5
31/08/2016

The Amtrak train station in Carbondale, IL, is easy to get to when staying at this hotel. We had to catch an early train. The complimentary breakfast is normally available starting at 6 a.m. They had our breakfast ready at 5:30 a.m. because they learned that we had to leave at 6 a.m. to get to the train station. Now, that's what I call service! The staff were very accommodating (we had special needs) and at check-in, I received a warm welcome.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear that you felt so welcome at our hotel! We are happy to help in any way that we can; please come back and see us soon!

"Great Hotel close to SIU"

5
22/08/2016

This hotel is very close to SIU campus. Very close to shopping and restaurants. This hotel is very clean, the beds are comfortable. This hotel is going to be our home for the next four years. The staff is very friendly. The price is not bad either.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you, Cheryl! We're so excited to welcome you to the Saluki Family!

"Friendly and helpful staff, nice rooms, good breakfast"

5
10/08/2016

We stayed here for 4 nights, and everyone we came in contact with was helpful and friendly. Our room was nice and large and clean. The breakfast, although typical of a Best Western, had fresh fruit in a bowl, hot items, and many other choices. The breakfast area was kept clean and picked up throughout the breakfast times.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for submitting this review for us. We've made some changes to our breakfast recently and it's great to see that our guests are enjoying it! We hope you'll be back to see us soon!

"Very Enjoyable Stay"

4
08/08/2016

I had an early train to catch to Chicago from the Amtrak station located in Carbondale, so instead of getting up super early and driving over an hour from my town, I decided to stay in Carbondale the night before so I wouldn't have to get up so early. Upon arrival I was greeted by a very nice young lady. Checking in was a bit of a problem because the first room didn't have a refrigerator but beyond that everything was fine. The room was very clean and updated. The only thing I might recommend is staying on the top floor because you can hear other guests walking around in the room above you.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
John, Thank you so much for taking the time to leave us this review! We're happy to hear that the front desk agent that checked you in left you with such a positive impression of our staff! I would like to apologize for the issues you encountered and let you know that we will be using your feedback to improve the experience for our future guests. Please come back and see us the next time you need to be in the area!

"Great Carbondale hotel"

4
04/08/2016

Great place close to SIU to stay for meetings or campus visits with a homey Saluki feeling. Nearby to many restaurants, mall, and shopping facilities. Quick access upon entering town from Marion/I-57.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for writing this review for our hotel! We strive to make every guest feel at home when they stay with us as we're so happy to hear you enjoyed your stay. Come back and see us soon!

"Experience at Saluki"

5
31/07/2016

THe room was great! The people were polite and helpful. When we arrived we were very tired. We had a 9 pound dog so expected a room that wasn't very nice. The room was really nice. Had room to put our luggage. Enough towels. Very nice.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Sandra, thank you so much for your kind words. We loved having you and your family (including the pup!) with us. We hope we'll see you again soon!

"Battle In Little Egypt Martial Arts Tournament "

5
30/07/2016

It was a great stay and the receptionist was very courteous at check in and made sure that my team and I had everything we needed. The kids love the pool. Will stay here again and recommend others as well.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear you had a great stay with us! Come back soon!

"Great Stay"

5
28/07/2016

All was above a normal Best Western. I travel and stay at many Hilton's and Marriott and this hotel is just as nice if not nicer. Staff is excellent, rooms with leather couch and nice quality TV and all decor is updated and very comfortable, Had Fridge and microwave in room.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time out of your day to leave this review for us! Please come back and see us soon!

"It's ok"

3
26/07/2016

Room had so much hair everywhere. The extra roll of toilet paper was damp. Hard to get the room cool. Bed was extremely hard and uncomfortable. But for one night stay while we did the Shawnee wine trail, it was fine. Close to a really great vegetarian restaurant, Longbranch.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Sarah, Thank you for taking the time to review our property. I have contacted you directly to discuss what we could have done better to ensure that you had a great experience.

"Wine trail weekend "

4
24/07/2016

We stayed at the Best Western Saluki Inn with some friends for a "wine trail weekend" tour of the wineries surrounding this part of southern Illinois. Overall, the hotel was very inviting and the staff were super friendly. I'm a firefighter and we were offered a small discount which was very appreciated. The room was very nice and up to date with relatively new furnishings as well as a flat panel television, microwave and dorm size refrigerator. Upon entering the room, it smelled fresh and clean but some of the furnishings could have used a good dusting and a more thorough wiping on the surfaces of the nightstand, desk and other surfaces as we found a number of water rings where previous guests had placed and/or spilled beverages. We always travel with disinfectant wipes so the issue was easily remedied. The bathroom was very clean but again, the wash basin area could have used a bit more attention as I noticed some toothpaste splashes on the wall and backsplash. Again, wipes used and no problem. The beds were very soft and comfortable so we slept well each night. Simple breakfast choices such as scrambled eggs and biscuits and sausage gravy were offered every morning along with cereals, bagels, danishes, etc. Coffee, juice and lemonade were available all day. The hotel has a pool area that our friends made use of and enjoyed thoroughly but we were tired from a long day and chose to relax in our room in the evening. I'm sure that we would most likely choose the Best Western Saluki Inn for our next wine trail stay in southern Illinois.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to leave us such a thorough review! Its reviews like this that really help us to shape our staff training and make lasting improvements in our hotel. We hope you'll come back soon and let us know how we're improving!

"Great choice!"

4
17/07/2016

Very good experience, nice hotel, nice room - will be my choice on next stay as well. I did have bad timing in that the pool was closed for maintenance the day that I would have liked to have used it. Otherwise I was very pleased.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking time to leave us this review, Debbie. We're glad you had a great time with us and hope you'll come back and see us soon!

"Met expectations"

4
13/07/2016

Our room was comfortable and quiet, but we asked for and received a third-floor room. The room could have been cleaner, there was dirt and dust in the corners of the bathroom floor and Shelves. However the linens were clean. We stayed there two nights after the first night the cleaning service neglected to replace our towels and so we had to go down to the front desk to get fresh towels. They also didn't replenish the coffee supplies in the room. The breakfast area was clean and well stocked with a variety of breakfast items.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
At the Saluki Inn, we don't just want to meet our guest's expectations - we want to exceed them! I will be using the insight you've shared with us to retrain and improve the necessary departments. We hope you'll give us another opportunity to offer you our exceptional service and exceptionally clean rooms.

"excelente"

5
11/07/2016

Service was excellent, people very helpful, we enjoyed the pool, good hours, the breakfasts were always very good, with eggs, bacon or sausage plus rolls or bread with waffles if we desired plus cereals were available, There was always juice and coffee availabe. We were very satisified both of the stays we had at the Saluki Inn in Carbondale, Illinois. Thanks, Tim, Melissa and Bruno Baumgartner

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Tim, it was really great seeing you again! Thank you so much for leaving us this wonderful review; we'll see you next time!

"Attentive staff, below average room"

3
10/07/2016

The attention Gabby and Brenda gave me improved an otherwise forgetable, average, slightly-worn out motel. Gabby promptly fixed the loose handle on the room door; Brenda, the night clerk, did a great job of quieting a noisy, rowdy group next door to us at midnight.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're happy to hear that members of our staff could improve your stay so much, but we wish that the entire experience could have really wow-ed you! We're making some great improvements to our hotel over the next year; we hope you'll continue to stay with us to see it all unfold!

"Quality hotel for the money."

4
07/07/2016

Very good hotel compared to the others that are offered in Carbondale. Staff is very nice, rooms are clean, serves a decent breakfast and is very centrally located. King beds seem to be more comfortable than the 2 bedroom rooms. Staff is so nice I don't even consider the other hotels any more when I visit Carbondale.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for leaving us this wonderful review! We appreciate your loyalty so much and can't wait for you to come stay with us again.

"Good Stay"

4
27/06/2016

We didn't book a hotel until we were actually in Carbondale the day we wanted to stay overnight. The staff was very accommodating to us. We had a nice room at a reasonable price. We had a complimentary breakfast that was satisfying. It was a hot day when we arrived and they had lemonade and cookies available for us if we wanted it.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Linda, we are so glad to hear that you enjoyed your stay with us. We loved having you here and would love to welcome you back the next time you're in town!

"Hotel"

1
23/06/2016

1st room - ice clogged refrig, had to move. 2nd room - neighbor had tv on til 3:45 am - no sleep that night. Called to complain at 3:00 am. I could hear phone ring in adjacent room, but no one answered. Mgr did offer a $20 credit for that night (off of an $80 room). Moved again next morning. 3rd room OK. Started to think I was on some hidden camera TV show. TV channel systems different from room to room with different remotes. Channel listing not always correct. Someone decided that a 1" high piece of granite would make a good threshold in the bathroom. Tripped over it several times. Still looking for that hidden camera. Couldn't get out of there fast enough the next morning!

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are so sorry to hear that we were unable to meet your needs during your recent stay. I have contacted you directly and hope that you will give us another chance to give you the type of service that you deserve.

"Awesome Stay at an Affordable Price"

5
22/06/2016

This was a wonderful hotel stay. We were there for three nights while visiting our daughter who was at SIU. Staff was hospitable, breakfast was hot and plentiful. Would definitely return here again. Really enjoyed the heated indoor pool with my granddaughter

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear that you enjoyed your recent stay with us! Thank you so much for this lovely review. We hope to see you again soon!

"Grade: C"

3
19/06/2016

While the hotel was very clean which is typically the most important part for us, the AC unit was so obnoxious. It kicks on and off all day and all night. When it's not on the air is stagnant, but at least quiet. When it is on it's loud and kept us up most of the night. We stayed three nights and didn't sleep well any night. We were on the first floor and the walking above us was also very loud. The breakfast was very good (expect they don't serve water) and the hotel rate was great. The location is accessible to many things within walking distance. However, we've stayed at the Holiday Inn down the road and would have to say that is our preference. This was our second stay at this hotel. If they could redo the AC/Heating, this would be a first choice but not sleeping because of this is not okay.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
I'm so sorry to hear about the issue you experienced with the AC unit in your room. Please know that we have our maintenance team working on a solution for the AC unit in this room so that it will not disturb our future guests as it disturbed you. We hope you will visit us again in the future to give us a second chance to exceed your expectations.

"Clean & Quiet"

5
19/06/2016

Stayed here 2 nights while in town for business. Hotel & room was clean & quiet. It was a busy hotel right off on of the main highways and near a lot of restaurants and things to do. Bed was comfortable and room was very spacious. Would stay here again when in town.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time out of your day to leave us this review. It's great to hear that you enjoyed your time with us and hope to see you again soon!

"Met our needs"

3
05/06/2016

Found this place on Hotwire for a reasonable price. It is a great 3 star place. It is not lush or fancy, but it had everything we needed. It was a few miles from the SIU campus, easy check in, free breakfast, comfy beds, free wifi, free parking, and had the amenities for a nights stay (blow dryer, shampoo, coffee maker in room, etc.). For a one or two nights stay, it was sufficient and the staff was very friendly. The hotel is close to their mall, and other chain names close by. Would definitely stay again.

"The evil lurking behind the door"

2
31/05/2016

check in process was typical, and were told that our room was just cleaned. Um, NO. We walked in and right away I noticed an uneaten orange, a half empty gallon of tea, a dirty fork, an open container of ranch dressing, a 40 oz cup from a gas station, and dirty shorts on the floor. Not what was expected at all. I do not recommend this hotel. VERY DISAPPOINTED.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (618) 351-6611. Sincerely, Brittany Foster General Manager BEST WESTERN Saluki Inn

"Very good stay"

4
25/05/2016

We had a very good stay in Carbondale but I do regret the tininess of the breakfast area and the waste caused by plastic plates, cups, knifes and forks. The latter is a US problem which could be done without.

Brittany F, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to leave this review for us. We have some exciting things planned for our breakfast area over the next year that we think you'll be pleased about. Come back and see us soon to see our progress!

""Good Room for the Price"."

4
17/05/2016

This hotel is a great option compared to what you get at the other nearby hotels at a much higher price. The staff is very friendly, the breakfast is as good as what you get at the much higher Hampton Inn down the road. The rooms are large with flat screen TV's, comfy King bed mattresses, and nice amenities. Very clean, good shower pressure, and nicely decorated for an older hotel. Only one nite was it noisy because I was directly under a room of construction workers who got off work at 3 AM in the morning. When I mentioned it to the staff, they moved me to a new room immediately. I would definitely stay here again.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. We're excited to hear that you enjoyed your stay and that our staff was quick to solve the issue you encountered during your time with us. We can't wait to see you the next time you're in town!

"Solid. Friendly. Clean. Comfortable. Great."

4
13/05/2016

Looking for a hotel while visiting our son, he suggested Best Western, as it's right in town and gets great reviews. Now I know why and I'm so glad he did. The staff is friendly and welcoming, the room was nice, clean, and the beds were excellent. Breakfast? It's not cuisine, but for the price (free) it was well prepared with many choices, and surprisingly good. Next visit we'll definitely stay there again. The price is excellent as well.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this great review, Ben. We're happy you enjoyed your time here and hope to see you again soon.

"One Night Stay"

4
10/05/2016

One night stay to take my daughter home from SIU. Great location to university, friendly staff, clean and comfortable room. Breakfast in the morning was acceptable; better than a fast food option. Will stay here again.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Mike, thank you for taking time out of your busy day to leave this review for us. We loved having you here; come back and see us soon!

"Excellent Hotel"

5
09/05/2016

Much more than I expected. Very clean, modern and beautiful hotel. Staff very accomidating, variety of breakfast items daily, great bed and pillows and all around Excellent hotel. I would definately recommend to anyone staying in the Carbondale area.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Robin, thank you for this wonderful review! It sounds like you enjoyed staying here as much as we enjoyed having you here. We can't wait to have you back the next time you're in town.

"Clean and Friendly"

5
30/04/2016

We checked in during shift change, and it was seamless. Every attention to detail was covered. The ladies on the second shift knew there stuff! Super helpful getting cab services (unfortunately, no Uber). Bed was comfortable, and housekeeping was very attentive. Good location, a little tricky entering, but once you get onto it easy to navigate. Simple checkout.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
David, thank you so much leaving a review for us. We're happy to hear that our staff and hotel exceeded your expectations. Please come back to see us soon!

"Solid hotel"

4
25/04/2016

This hotel was perfectly fine. The room was clean, the breakfast was adequate and it's conveniently located to both the college and shopping. Staff was also very friendly! Check-in and check-out were both easy.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Christi, I'm glad to hear we were able to meet your expectations during your recent stay with us. We hope you'll visit us again soon so we have the opportunity to exceed those expectations.

"Great Place to Stay After a Concert!"

5
24/04/2016

Staff was friendly•Pool is indoor•Fitness room is open 24 hours•Room was clean & spacious for a single bed room•Bed was comfy•Bathroom was updated•Great location near the mall & lots of food•FREE breakfast w/good choices•Priced well, we booked for under $100•3/3-STARS!

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this review! We are very happy to hear that you enjoyed the time you spent with us here in Carbondale. Come back soon!

"Another wonderful stay"

5
22/04/2016

I have stayed at the BW Saluki Inn many times over the last year while I am in Carbondale. The staff is always friendly and attentive. The rooms are clean and well maintained. The breakfast is top notch and the pool is amazing. I highly recommend this hotel.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to leave a review for our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Decent place ........"

4
21/04/2016

Stayed here for 3 nights in March. The hotel was full almost every night. There was not too much noise but we were in the rear of the hotel which was very nice! Only 1 night the room above us was very noisy for about an hour very late at night. The pool was small but nice - however there is apparently a rule that anyone under 18 must have an adult present at all times to use it. Too bad the room manual says 13 - that should be updated immediately if the age is 18. I would have went down to avoid the embarrassment and upset my son suffered. He is a 3 time gold medal challenge winner. They made him leave immediately and did not ask nicely. Also, the double rooms only have FULL size beds. Very small for 2 good sized people to share. Stayed close to the edge all night. Shower very good size, nice showerhead. Room very good size & clean. Love the fridge and microwave. Breakfast was nice. Only 1 day the Orange Juice was very watery but was fixed immediately. Everything was hot and refilled constantly. Breakfast and hotel staff friendly. Would appreciate the kitchen help wearing a hairnet or wearing their hair back. The manager promised to address that with the staff. Overall a decent stay but I thought the room price was a little high.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to submit this review. We apologize for the misinformation in our manual; that will be corrected as soon as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Better that expected!"

5
20/04/2016

We didn't have high expectations of this hotel. We usually stay in a little more luxury hotel, but there's not much to choose from in Carbondale! However, we were very pleased! Great service, clean rooms, comfy beds and nice shower. What more can you ask for? We also swam in the pool and had the whole thing to ourselves. My daughter loved it! We didn't eat the complimentary breakfast, but instead asked the front desk to recommend a good place. They sent us to a local favorite, Harbough's, and we loved it.

Brittany F, Front Office Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear that you enjoyed your recent stay with us! We always strive to exceed the expectations of our guests and it sounds like we did just that! We hope you'll come back and see us the next time you're in the area.

"Loud AC, avoid rooms close to the road"

3
15/04/2016

I spent the night here prior to an all day exam. Stayed in rm 224. Would recommend avoiding this room due to traffic noise. There were also AC issues. Every time the AC would kick on it would make such a loud noise that it woke my husband and I. I needed a good night's sleep but did not get it. Other than that the room was good and the front desk people were extremely nice. Breakfast buffet was acceptable. The AC was mentioned to staff at checkout. Hopefully this issue will be resolved.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're sorry to hear that we didn't exceed your expectations during your recent stay. Please know that your satisfaction is very important to us. We have already had our maintenance staff repair the AC unit in the room. We hope you'll consider giving us another opportunity to provide you with the service you deserve, should your travels to Carbondale again in the future.

"Best Stay in Carbondale!!!"

5
03/04/2016

Great rooms at a great price!!! Clean rooms, friendly staff, hot & delicious breakfast included, and centrally located!!! This hotel is close to Wal-Mart, University Mall, and most importantly The Pinch Penny Pub!!!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Angela, we're so happy that you enjoyed your recent stay with us! We loved having you here, too.

"Great Stay"

5
01/04/2016

The staff was friendly and suggested a enjoyable place for dinner. They also gave great directions to the place. We even found a ice cream shop. The location of the hotel is within several chain restaurants and shopping malls. We were happy that the pool was in-doors, since the weather during our stay was cool.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time to submit this review. We're happy to hear you enjoyed your recent stay and hope you'll come back to see us soon!

"BEST STAFF EVER"

5
31/03/2016

My husband and I have been to this hotel twice while visiting my father. They upgraded our room both times and were unbelievably helpful. Very very clean, wonderfully comfortable blankets. The breakfast bar is AWESOME--Wafflemaker FTW

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Melissa, Thank you so much for the kind words! The team here at the Best Western Saluki Inn love it when we can make someones trip so memorable. Come back soon, we will have blueberry waffles this month.

"Certainly not queen sized beds!"

3
30/03/2016

I wish hotels would accurately and honestly state the bed sizes in rooms. I was not overly impressed by the rooms and in particular the beds...they were small. Breakfast was a let down. We arrived with about 30 minutes remaining and many items were out of stock. When the gravy was replenished, it hadn't been heated up prior to being put in the crock pot and was cold.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of re energizing our breakfast program largely based on guest feedback I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Nice"

5
28/03/2016

Clean hotel, good breakfast, easy to get to, great staff! We would definitely stay at this hotel again. Food and shopping are close by as well. Highway access was easy for traveling around the town and to towns close by for the events we were attending.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for your wonderful review! Please don't hesitate to come back and stay with us soon!

"Wonderful Stay"

5
23/03/2016

Me and my parents and my dog stayed at this hotel for a couple day wine tasting trip. The lady at the front dest was so pleasant. the rooms were very clean and updated. The bed however was a bit hard, but overall experience was great.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Dear Carol, Thank you for such a wonderful review. The team here at the Best Western Saluki Inn takes great pride in providing clean rooms and outstanding service. We hope to see you soon!

"Skip the sheets"

3
23/03/2016

First room was not cleaned. Second room had sheets that were so worn that it would have been best to skip the sheets. Seriously, the sheets need to be replaced. Location just off main thoroughfare is convenient and the university is a short drive. A few restaurants are conveniently located in the same plaza.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Dear Cynthia, Please accept our apologize and know we take your review very seriously. We are in the process of changing our linen do to natural wear. We hope next time you are in town you would give us a another try to show you we appreciate you as our guest. Kind regards

"RELAXING/ FUN"

5
22/03/2016

We enjoyed our stay. The staff were awesome and hepful in a lot of ways including our stay and knowledge of the surrounding area. The food was fresh, full of variety, and good. We felt safe and comfortable all around morning, noon, and nights.

"Pushy Cleaning Staff"

3
21/03/2016

I have stayed at this hotel numerous times but this visit was by far the worst. The door handle was broken on the entrance door to the room, the tub and bathroom had mold and the cleaning staff started cleaning the room prior to us leaving.

"Lovely stay, friendly staff"

4
11/03/2016

The room was clean and nice. Not a deluxe room by any means but comfortable and friendly staff. Very close to Giant City which you must visit. What a treat to take a walk early in the morning before departing.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking the time to leave a review for our property. We're happy to hear you enjoyed your time here and got to check out Giant City State Park. We recommend planning a trip in the fall when the leaves start to change - it's a sight to see!

"Softball weekend"

5
08/03/2016

Me and my girlfriend recently stayed at the establishment for one night and I very impressed with this hotel. The staff were very professional and courteous. Rooms were very updated and clean. They served a very good breakfast with plenty of hot choices. Would definitely stay here again!!!!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for leaving this review for us! We'd love to welcome you here again the next time you're in town!

"Excellent"

5
07/03/2016

Not one complaint! Rooms were clean, service was great. Staff were very nice and helpful. great location. near lots of stores and restaurants. wifi was great. pool was nice. We had a large group staying, the staff was great to us, all 60 of us. Would recommend and would book a room there again.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Tina, it was great having you and your family here. We're happy to hear you had such a great time with us and hope to see you again soon.

"My Stay"

5
04/03/2016

service was great, staff was great and helpful. the rooms were clean and pleasant the girl at the desk was more than helpful ( Gabbie ) I would have my mother stay here the location was great also, everything you would need is very close

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Charles, thank you so much for taking the time to leave us this review. We are dedicated to the satisfaction of our guests and we're happy to hear that your experience was great. We would be happy to welcome you or your mother back to our hotel the next time you're in town, so make sure you come back to see us!

"Hard to believe that I read some negatives....."

5
03/03/2016

Carbondale does not seem know for quality places to stay. This place was a class act through in through, and we stayed 5 days. The internet billing came under a different motel name, so maybe there was a change of hands. We were quite pleased & will return on our next trip. They we significantly less costly than the Holiday Inn, but equally as nice as those I have stayed at.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Joseph, we're so happy to hear that you enjoyed your stay with us. We truly appreciate your kind words and can't wait to see you the next time you're in town!

"Location"

4
02/03/2016

The hotel is very conveniently located near many restaurants and shopping areas. The staff is very friendly and helpful. The hotel is very clean and smoke free. If the facility had smoking rooms is was not noticeable.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Francine, thank you for leaving a review of our property. We truly appreciate your kind words and, you're right! We are 100% Smoke Free here at the Best Western Saluki Inn. We hope you'll choose to stay with us again the next time you're in town.

"Short Stay in Carbondale"

5
01/03/2016

This hotel was an excellent value. I was in town on business and needed a nice, clean hotel for one night. The hotel was very quiet and I was able to get a good night's rest. The staff were very friendly and accommodating. The fitness center was very small, but contained treadmills in good working order. I would definitely stay here again.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear that you enjoyed your stay with us. We can't wait to see you again the next time you're in town.

"Not a good stay"

2
29/02/2016

I should've known this would be a disaster from the moment I booked. Was going to be in town for a wedding. Called months before hand to reserve a room in the block the wedding party had secured. Reserved 2 nights. Luckily, the wedding party double checked reservations because the girl who booked my reservation over the phone only reserved me a one night stay. I booked this hotel because my family and the wedding party was staying here. I have stayed at other, nicer hotels in this area before, but due to the discounted rate and pool, I booked here, several months in advance. Upon arrival, there was a sign that the pool was out of order. Since this was one of the main reasons I had booked here instead of elsewhere for a cheaper rate, I inquired as to what additional discount would be provided. The front desk clerk got the manager. He was very rude in addressing this issue. Would not provide any additional discount. His reason was because I should have known the pool was down for repairs since it was posted on the website about 2 weeks ago. However, the problem with this is that I booked about 2 months (over the phone) before our stay so obviously this information was not available for me at the time. He just kept repeating this over and over, "well it has been on our website for the past 2 weeks". Despite them looking up how far in advance my reservation was booked, he would not provide additional discount and spoke to me in a very rude manner. Also, stated that they would have the pool fixed by the following afternoon, however that did us nothing good as we had a wedding to prepare for and attend the following afternoon I thought room was clean until my sister screamed from the shower. I went to see if she was ok and she pointed out a pile of pubic hair on top of the shower head. I can only assume this was intentionally placed, whether by a previous guest or staff it really doesn't matter, what matters is that obviously they did not clean the shower or they would have caught this. Informed front desk and got no reaction, not even an apology and definitely not a discount. This is a first for me. I have stayed at MANY hotels in the past and whenever a guest is inconvenienced there is at least an apology. The hotel itself was located in a good location close to Wal-mart, mall, buffalo wild wings, Japanese steak house and many others. Few minute ride to SIU. Safe area. Typical hotel buffet breakfast. Complimentary newspaper and coffee/tea in lobby was nice. Can't comment on pool as I never got the opportunity to use it. Next time, I'm in town for a game or to visit family, I will stick with what I know--one of the Hampton Inns in Marion or Carbondale.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so sorry to hear that we didn't exceed your expectations during your recent stay with us. We hope that you will consider staying with us again in the future to give us the opportunity to show how important your satisfaction is to us.

"N/a"

5
26/02/2016

Great place to stay, very clean and quiet, nice breakfast...lots of extras. The staff is helfful and professional. I have stayed at this particular hotel several times and have been very well pleased each and every time.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for choosing us time and again, we love having you here and hope to see you again soon.

"Very clean hotel"

5
24/02/2016

Thus is one of the cleanest hotel we ever been to for the price we paid. We had good breakfast too with good variety. Easy access to highway. Staff was friendly. Would stay here again. Signed up for the membership program so hopefully we can get more points soon.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for staying with us! We're glad you enjoyed your stay and hope to see you again soon.

"Great stay!"

4
24/02/2016

Had a wonderful stay overall. The staff was very friendly. The continental breakfast had a nice variety. Rooms were a little dusty but other than that were well stocked. Coffee was always available. The pool and exercise room were nice as well. My only concern was in the pool ceramic tiles were used. These were extremely slick when they became wet. It was very easy to slip even when walking slowly. Other than that, great place to stay!

"Great Service, Clean Grouds, Nice Amenities"

5
21/02/2016

I had a great experience at the Best Western in Carbondale. The staff was extremely friendly and the grounds, common areas and rooms were all clean. I think the hotel had great amenities including a pool, gym and breakfast bar. For the price, this is an excellent deal. The manager (A gentleman I forget his name) was extremely friendly. My family and I were there for a funeral and the kind faces and clean areas for us to visit were a plus.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for leaving such kind words for us during such a hard time. We're glad that you enjoyed your time here with us.

"Great stay!"

5
17/02/2016

Another opportunity to stay at my favorite chain of hotels, The Best Western. The experience was great overall. That includes, great service, clean surroundings, comfortable room and a great breakfast. Thank you!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you, Kevin! It was great having you here. Come back and see us soon!

"all around bad"

1
15/02/2016

the staff was rude before we even got there. they were harassing us about the card that we wanted to use as we were driving there which was over 2 hours. they had us stressed before we even got there. the fitness center was so tiny and had 3 pieces of equipment and only 2 were working and its not open 24 hours. the pillows were so small not standard size. we were given only 2 towels for a family of 5

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best hotel in Carbondale"

5
15/02/2016

I stayed here with my family and can't say enough about the attention to detail from the rooms, to the breakfast, to the staff. Best hotel for families in Carbondale. The pool is clean. And it is only 5 minutes from the campus.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are so happy to hear that you enjoyed your stay with us! We hope you'll come back and see us the next time you're in the area.

"Broken bed"

3
09/02/2016

I have stayed in this hotel on numerous occasions and the last two times it was not up to par. We brought our daughter back to school for second semester, and didn't notice the bed was broken until we actually got into it that evening. It was so uncomfortable due to it sinking in the middle, we had a poor night sleep. I told the front desk the next morning, and her excuse was that a young travel basketball team was there the weekend before and must have been jumping on the bed. I'm mad at myself for just taking the excuse and walking away. This was our go to hotel when traveling to SIU, but since the last two times were not the greatest experiences, I might have to stay at somewhere else next time.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Will be back!"

5
08/02/2016

Great place to stay, everything was very clean, the entire staff was very courteous, the Wi-Fi worked awesome, have a lot of channels to choose from on the tv, and the breakfast was great with lots of items, even bacon! It is located near a lot of food places and shopping centers and even a movie theatre. I will definitely be staying at the Best Western Saluki Inn the next time I visit Carbondale again!

"Vacation"

5
02/02/2016

Went on vacation to Carbondale, IL Sunday 1/24/16 to Tuesday 1/26/16. Best Western Saluki Inn was a nice hotel. Kind, friendly staff that greeted me. Hotel room all the way around was spotless clean felt like home away from home. Everything in the room worked excellent. Great and pleasant stay/visit. Would highly recommend it to anyone traveling through stopping by the Carbondale, IL area. It's a great hotel, price, friendly staff, excellent customer service. Breakfast buffet was great top notch selection of breakfast for anyone who likes breakfast. Upon leaving and checking out staff greeted me with good morning how am I doing. Then asked about my stay and wished me safe travels home. Brought my swimming trunks but didn't go swimming will next time though will make time during my visit to visit the swimming pool. Pool looked nice well maintained. Will for sure book my next visit when I'm heading to Carbondale, IL with Best Western Saluki Inn they earned a great first time customer and will be a repeat customer whenever I stop in Carbondale, IL. University Mall was nice to see and shop at the stores. Fat Bottom Betty's had a great pepperoni pizza. Qin Quan Restaurant was a excellent amazing Chinese buffet. Great food, great customer service, and fast service. Tequila's was a excellent amazing Mexican restaurant. Great food, great customer service, and fast service. O'Charley's had great food, great customer service, and fast service.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are very pleased to hear you enjoyed your stay with us and your trip to Carbondale so much! We hope you'll come back to see us the next time you're in the area.

"Great Stay"

5
27/01/2016

Very comfortable hotel. We checked in late and the front desk person was very nice and alert at that time of day. He even got our 2 rooms close together on the same floor. The breakfast was very good. They had a great assortment of hot and cold choices and everything was very fresh. I just wish the breakfast would last a little longer. When on a lesiure trip sometimes you don't get motivated that early. It was a great stay and would definetly reccommend staying here.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Highly recommend! "

5
21/01/2016

Very clean and friendly staff. The only problem I encountered was the tv remote did not control the the tv. They did offer to change my room but I was just too tired to pack my stuff to move. The front desk clerk was very nice and tried to reprogram the remote.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Cindy, thank you so much for taking time out of your day to leave us this review. We're sorry to hear that your remote wasn't working for the TV in your room; it has been fixed since your departure. We truly appreciate your patience and understanding while staying with us. We hope to see you again in the future.

"Overall Very Good"

4
20/01/2016

The staff was very friendly and the building was in very good condition. The only minor complaints I had was lighting in the room was a bit on the low end of my expectations and the walls in the bathroom were a little dirty. But again, these were minor things and overall I highly recommend this hotel, especially for its value.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Jeremy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Pretty Decent Place"

4
18/01/2016

The hotel was clean and the staff was pleasant. The bed was very comfortable and there were lots of towels. The location was ideal, as you the hotel is strategically located to several other places, such as restaurants, high way etc.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Bridget, we're happy to hear you enjoyed your stay with us. We hope you'll come back to see us again in the future.

"Great visit to Carbondale for Saluki Basketball"

5
15/01/2016

Visited Carbondale, Illinois for a Southern Illinois University Saluki basketball game and had a great experience. The Saluki Inn was very comfortable. Had a great meal at the Hunan Restaurant on West Main St. Saw an exciting Saluki come from behind win over Illinois State University

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are so happy to hear that you enjoyed your recent stay with us! We greatly appreciate your kind words and hope you'll give us a call the next time you plan to be in Carbondale.

"Youth wrestling in town"

4
10/01/2016

Hotel was very nice and lively!!! Inside Pool was great for the kids. Staff was very inviting, Room was clean and nice, I would stay here again for sure. Check out was easy. Pictures don't do justice for this hotel.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A Pet-Friendy Gem"

5
07/01/2016

A spotless room, well appointed and comfortable. Our greeting upon arrival was warm and gave the impression that the staff cared that we were their guests. We had a few questions and also asked recommendations for local food. At no time did the staff treat us like we were interrupting their evening. All this while they were managing the checkin of a busload of high school basketball players. Upon early checkout, well before the morning free breakfast was ready, we were provided with a go-bag of snacks. We were very satisfied with this great property and will definitely return!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking time out of your day to leave us such a wonderful review. We take a lot of pride in our staff for being so kind and caring; we're happy to hear that you enjoyed them as well. We hope that you will choose us again the next time your travels bring you to the Carbondale area.

"Great value"

4
04/01/2016

Clean. Friendly staff. Nicely updated. Good clean pool and workout area. Beds were a little hard, but room was nice. Close to Southern Illinois University. Far less money than Hampton, but almost comparable. For the money, a good place to stay.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"OTA Exam Time"

5
03/01/2016

Had to come from Clarksvill, Tn to relax before my State board and found this hotel to be close by and to have what I needed for a night before my big exam. The desk clerk was pleasant and the room was nice and very cofortable. I would visit them again. Thanks Best Western Saluki Inn!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
You're welcome, Damon! Thank you for choosing to stay with us on such an important trip to Carbondale. We hope to see you again if your future plans bring you back to the area.

"Very good value."

5
02/01/2016

Motel was very nice especially for the price which was lower than a couple others I was considering in the nearby area. The lobby area and breakfast area were good and kept very clean at all times. Our room and beds were very nice and everything was clean and very adequate. Good location. Will stay there again.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Bob, thank you so much for this review. We are happy to hear that you enjoyed your stay and hope to see you again soon.

"Wish I had fine print to read."

3
30/12/2015

Used debit card for reservation, had $40 plus the total hotel bill taken out of checking account a day before I checked out. Hotel manager stated "thats the policy when you use a debit card, you should have used a charge card". Got $40 back same day..but not till the evening hours after I checked out around 11am. Also, no whirlpool in hotel when website stated it had one, and the pool was cold. Also heard doors opening/closing on/off all night.

"Nice hotel"

5
28/12/2015

Nice hotel, staff is friendly. Had one issue with one staff member but the FOM promptly took care of things and worked endlessly to fix it, which she did. I will be staying again my next trip to the area. conveniently located by major shopping and restaurant.

"Overall good"

5
28/12/2015

Staff was helpful, even when I called to ask questions before booking. The front desk personnel were fast and efficient at both checkin and checkout. They also took care of the breakfast area, which actually put them under some strain occasionally, but they handled well. The rooms were very clean. The cleaning lady one day started cleaning the room at 915, when I ran to the store. She offered to leave for a bit, but I let her go. She was still taking care of business when I had to leave. The pool area was nice, even if the water was a little cold when I got in at 715 am. Some of the paint was floating in the pool water tho. Sadly, two of the three mornings, I tried to get std waffle mix out of the machine and failed. Not sure if it was because it was after 9 both times. The chocolate chip waffle mix came out the second day OK tho. Suggestion tho... they need a sign to mark the entry on the Giant City road entrance. It is a shared road with another strip mall, but the hotel property is on one side. The entrance is hard to see at night, and practically impossible, even tho I knew where it was, to find the night it was raining and pitch black. If I were not being nit-picky, the over all stay was very good.

"Best in the Area"

4
28/12/2015

This hotel is clean, updated and functional as well as being close to everything a person would need in the Carbondale, IL area. I am making plans to stay here again and every time I visit the area. Although located in a college town, this hotel caters to families who can quietly enjoy their stay.

"Convenient and pleasant"

4
27/12/2015

We stopped in Carbondale on our way from Springfield and St.Louis to Memphis because we wanted to see the IL garden of the gods. We picked it based on TA reviews and it was a good call. Nothing great our bad. Just a clean, decent hotel with good service. Very nice people. Really.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We appreciate your taking the time to write a review for our property. We're happy to hear that you enjoyed your stay and hope to see you again in the future.

"Excellent Stay !!!"

5
08/12/2015

Chris was very helpful along with Manny. Will see you guys next year. Love it.... We have been staying here for last 10 plus years seen as Ramada / Carbondale inn and been best western for last few years. Improving every year. Chris always be happy.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Great seeing you! Thank you for the review - we'll see you the next time you're in town!

"Over night stay on the way to Florida"

5
23/11/2015

Very nice and the 17th Street BBQ is a must in Marion Il. The rooms were wonderful, they were pet friendly and the staff treated you like you were family. The breakfast was outstanding, It is a little off the I-57 corridor, but it's definitely worth the 10 mile short trip west of Marion. If you like BBQ at all.. you have to visit the 17th Street BBQ in Marion. It has been on the Food channel with Guy Fior'e and lives up to the reputation. Everything about this hotel leads me to believe I will be back on my next trip east from Colorado.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We're so happy to hear that you enjoyed your stay with us at the Saluki Inn. 17th Street BBQ is a favorite of ours too! Thank you for taking the time out to submit this review to us; we hope to see you again soon!

"Super comfy, great value"

4
22/11/2015

The Saluki Inn was a real pleasant surprise on a ight when, once again rolling in late to a college town, just before a holiday, I needed a place mainly to lay my head, nd didn't want to take out a loan to do that. Located on the same strip east of downtown with a number of competitors ,but a touch closer. Maybe once an indie acquired by Best Western? Anyway the rooms are ample, the complimentary breakfast all you could ask for with the usual choices and then some (I stayed on two nights and noted the hot entrees were different on the two days). Room had a fridge! Pillows were real comfy. I slept like a rock, and that is not my normal, they either are doing something very right, or pumping sedatives into the bedding....:) Views...no, you don't stay on this strip for the views. And I am not sure they have a restaurant onsite. The bathroom was spartan. No charm but nothing broken or disgusting either, quite clean and functional. The room decor a cut above budget. Felt actually kind of nice. And a bigger TV than expected. Also a large number of convenient outlets and means for charging your electronic devices. Plus free wifi -- altho sometimes very slow. They have an indoor pool that is open until 11. Nt the biggest, maybe 30-35' long, but enough to do some laps and turns and loosen up the joints after hrs in a car, just what I wanted. Pool was not terribly warm but more than a polar plunge. Booked online and got room for less than $70. Would stay here every time if could do that regularly.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this incredible review! We truly appreciate this kind of detailed feedback from our guests and use it to make positive changes in the future. We look forward to seeing you again soon!

"NICE STAY"

5
19/11/2015

Me and my family visited Best Western Saluki on 11/13/15 to 11/14/15 to watch our nephew play basketball against SIU. The staff were terrific and the floors were super quiet. Our key didn't work and the staff replaced that immediately. We had an issue with our television, and that was fixed within the hour. We look forward to visiting Best Western again in the near future.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for leaving us this great review. We're sorry to hear that there were issues with your keys and TV but so glad that we were able to resolve those in a timely manner. We look forward to seeing you again soon!

"Excellent Staff and very nice rooms"

4
16/11/2015

We were traveling with a small group and elected to stay here based on recommendations of friends. Glad we did. The rooms are very nice and super clean. The Desk Clerk Brittany was very pleasant and helped us with local recommendations. The breakfast is above average.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time to leave us this review and for your kind words about our staff. We loved having you here and hope to see you again in the future!

"Exactly what I wanted"

5
12/11/2015

Heading down to SIU for a college visit, I was horrified by hotel reviews in the area. Although this hotel ranged about $20 more, it ranked high in reviews & my peace of mind & safety was most important. I'm currently writing this review from a comfy bed with super soft sheets that actually smell good! Checked in at 7pm & feel like I have this great place to myself! It's *super* quiet & clean, making me feel like I'm truly at home. I love the Saluki touch making me excited for our college visit tmmw. Didn't make it to the small pool, however it looked very clean. Wish there was a hot tub. Overall I'm highly pleased. I was able to use a discount that made my stay even cheaper. A complimentary breakfast before checking out is another bonus to this hotel. Great stay!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are so happy to hear that you enjoyed staying with us. We truly appreciate you taking time out of your busy schedule to let us know how we're doing. We hope to see you again soon!

"very busy motel. reserve your room well ahead ...."

5
07/11/2015

I have stayed many times at this motel on local business... quiet,,,indoor pool,,close to shopping banks ect. breakfast note this is a non smoking motel, parking for small trucks/trailers near SIU campus

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time out to leave a review for us. We're glad you enjoyed your stay and hope to see you again soon!

"Clean and Quiet"

4
04/11/2015

I have stayed here multiple times the past two years. The hotel is always very clean and comfortable. Upon checking in, the attendant was very nice and provided me a coupon for food at the restaurant across the parking lot. The room was clean, and the internet was strong. Located only about 5 minutes from campus.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking the time our of your day to leave us this great review. We've loved having you as a regular guest over the years and hope to see you again soon!

"Best Hotel in Carbondale"

5
03/11/2015

Great hotel, friendly staff. Room was very nice and clean. My wife left her ID in the room and the cleaning staff found it and the front desk mailed it to her. Great customer service. Would recommend this hotel in you are staying in the Carbondale, IL area. Only wish is they had a indoor hot tub :)

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for your kind words. We're glad you received the ID so quickly and that we could save you a trip to DMV!

"great location, clean and friendly staff"

5
30/10/2015

This Best Western is in a great location. Price was great. Restaurants, stores and coffee shops all close by. Rooms were clean and comfortable. Staff very friendly and helpful. Chocolate chip cookies in the evening are a nice perk. Would definitely stay here again when in the area.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this kind review. We loved having you here and can't wait to see you again soon!

"Great Value for Price"

5
29/10/2015

We highly recommend this hotel, especially for its price compared to other hotels in area. Our king room was very roomy and comfortable. Everything is very well maintained. They have many electrical plug ins which is something we look for. The entire staff was very friendly and helpful. They have an excellent breakfast - items are what you find in many places, but eggs and sausage items seemed better than most. Sausage gravy was definitely better than most - was very tasty with sausage actually part of gravy. Liked having a pumpkin spice option for waffles. One small negative was that internet was not very fast. We had our dog with us, and hotel is very pet friendly. One nice touch is that they have a saluki dog image on pet friendly rooms since they are located in a unitersity town that has the saluki as their mascot.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this wonderful review! We loved having you and your pets stay with us; we're all animal lovers here at the Saluki Inn! Please come back and see us soon!

"The hotel and staff are nice but cleanliness is lacking"

2
26/10/2015

Upon arriving in our hotel room it smelled as if there was a dirty baby diaper or dead animal somewhere we were unable to locate the source during our stay. I also noticed pubic hair in the sink and on the shower wall upon my arrival. Also that night when I went to bed I found a fingernail clipping in my bed so my sheets were probably not clean. We did not report the problems as every time we went to the desk they were extremely busy with other guests. It is a shame we a had a poor experience as the staff was very nice and this could really be a nice hotel minus the filth and smell.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
We are so sorry to hear that we did not exceed your expectations during your recent stay. We have contacted you directly to discuss what we can do to make this right. We thank you for your feedback and hope you will give us the opportunity to exceed your expectations in the future.

"great value"

5
26/10/2015

great staff, clean hotel with free breakfast, pool, and workout room. Every room has a fridge and microwave. Stay here every year for SIU-C Homecoming. great value for the money. My only negative is that I find the beds to be not so comfortable.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you for taking time our of your day to leave us this review. We value your feedback and appreciate you letting us know how much you enjoyed your stay. Since we regularly use guest feedback to further improve our hotel, we would love to hear from you if you have any suggestions regarding the comfort of our beds. Thank you again and we hope to see you soon!

"Great Place to Stay"

5
25/10/2015

This is probably one of the best places to stay in Carbondale. It's clean, quite, and just enough distance from the downtown area to get away from all the bars The lobby is welcoming and all of the staff was pleasant. The beds and pillows where very comfortable, the rooms where very quiet. The hotel was pretty full due to it being a home coming weekend. They do have a nice small breakfast available. it's only a 3 story building so they have multiple access to get in around the building and only one elevator. Thanks for the nice stay.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for these kind words about our hotel. We hope you continue to stay with us as your travels bring you to the area.

"Best Western Carbondale, IL"

4
23/10/2015

Mattress excellent, clean room, okay breakfast, great service. Good location for where we were visiting. Amenities very good. Slept very well as beds were very comfortable. Was wary as price for room was very reasonable but very satisfied with room and location.

"Just What I Was Looking For"

4
21/10/2015

I always stay at this hotel when I visit my son at SIU. I look for clean rooms, a comfortable bed, a place to take a swim or do some exercise, courteous service and breakfast. This place has all I am looking for.

"Super value, enjoyable stay"

5
20/10/2015

We stayed for 2 nights over the weekend. Picked it because of good nightly rate and great location (near SIU campus, Giant City national Park, convenient strip mall nearby) we were pleasantly surprised by what we received. The room was clean and spacious, equipped with microwave and fridge. Hot breakfast with fresh fruit, egg and great variety of healthy food. Good service from front desk to cleaning staff. Thank you BW for an enjoyable stay.

"Much better than expected."

5
13/10/2015

This was a great hotel for the price. We paid a little over $100 and it was far better than we expected! Comparable rooms we've stayed in have cost $150 - $200. The staff was very nice too. The beds were comfortable and the amenities looked pretty new.

"Best Western Carbondale"

5
13/10/2015

Great Value Hotel. Clean Rooms, Friendly Staff, Pool just the right temperature! I've stayed at this hotel a number of times and the pool usually was too cold to swim. This stay I noticed management upgraded the pool area, and made sure the pool was heated so guests could swim. Also noticed some upgraded taste better items on the breakfast buffet. You make pumpkin or regular waffles, and much better muffin than in the past. The staff has always been pleasant and helpful. They always make me feel like I am at a 5 star hotel!

"You get a lot for your money"

5
12/10/2015

I was impressed by what I saw in the room. This place had more than I was expecting. All the amenities like frig, microwave, desk, hairdryer to name a few. The beds were comfortable and has a nice breakfast. The pool was closed for remodel at the time I was there.

"A Great Hotel and Staff"

5
09/10/2015

We have stayed at the Best Western Saluki 3 times in the last 9 months. Staff has been helpful and pleasant every time. Breakfasts are tasty and hot! Would recommend this hotel. When we left the hotel last May I had to ask for many, many towels as we had left our car window open the night before . The passenger's side window had been left open and the seat was soaked!! The towels were given without question. The staff helped me dry the car and take 5 - 6 towels with me which I promised to return.

"Wonderful place to stay"

5
06/10/2015

Staff was very friendly and helpful! Room was very large and clean. Nothing fancy, but we don't need much. Large fridge and microwave a plus. Breakfast was average, with some amazing muffins. Quiet except for noisy guests (not the hotel's fault that some people are inconsiderate). Added plus was being greeted with cookies when we would arrive back at the hotel in the evening. If we return to Carbondale we will definitely be staying there again.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Elisha, thank you for this review! We apologize for the noisy neighbors during your stay; please remember that we have our front desk staffed 24/7, so feel free to call us if you experience this in the future. We'll see you the next time you're in town!

"SIU football"

4
05/10/2015

This is the best value in Carbondale. The beds are very comfortable, but the hotel is showing it wear. The breakfast area is very busy in the mornings, but the staff tries to keep the food availalble. It is close to campus and the staff is friendly.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for taking time out of your day to leave us this review. Your comments about our staff are greatly appreciated; please come back and see us the next time you're in town!

"Great experience"

4
04/10/2015

Very clean room, great breakfast selection, comfortable stay, desk help very good and considerate. If I were traveling there again, I would stay there again and would recommend it to others traveling in the area

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Kathy, thank you so much for taking time to leave us this great review. Please come back and see us the next time you're in town!

"Clean and honest"

4
28/09/2015

Big fridge in the room, quality air conditioning system, decent breakfast, clean room, comfy beds, great location with proximity to shopping, SIU, restaurants, and a grocery store, nice staff. Internet reception was poor (at least in room 209). Will return.

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Eva, thank you so much for this review! We loved having you here and we love that you loved staying with us. We are currently looking into ways to improve the internet connection for our guests, thank you for bringing the trouble you had to our attention. We hope you'll come back to see us the next time you're in town!

"GREAT PLACE TO STAY"

5
02/09/2015

GREAT PLACE TO STAY! Staff is always extremely friendly and helpful! We are frequent flyers as our son is now attending SIU. This is the only place I want to stay! Location is perfect and only minutes from campus!

Christopher H, General Manager at BEST WESTERN Saluki Inn, responded to this review
Thank you so much for this great review! We loved having you here and hope to see you again soon!