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SureStay Plus Hotel by Best Western Louisville Airport Expo, Louisville

4125 Preston Highway, 40213-1652, Louisville, United States - Voir sur une carte
SureStay Plus by Best Western Louisville Airport Expo - Vue du lobby SureStay Plus by Best Western Louisville Airport Expo est idéalement situé dans le centre de Louisville. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le SureStay Plus Hotel by Best Western Louisville Airport Expo a reçu le certificat d’excellence 2019 TripAdvisor®, prix qu’il remporte chaque année depuis six ans. Entièrement non-fumeur, le SureStay Plus by Best Western Louisville Airport Expo jouxte l’aéroport international de Louisville. Il se trouve à un kilomètre et demi de la foire du Kentucky, du centre d'expositions et du parc d’attractions Kentucky Kingdom. Un court trajet en voiture vous conduira à la salle omnisports KFC Yum! Center, au quartier chic et branché d'East Market District, au casino Derby City Gaming, à l'hippodrome Churchill Downs, au musée de courses hippiques Kentucky Derby, ainsi qu’au zoo et à l'université de Louisville. Le centre-ville de Louisville, le bord de la rivière, le musée consacré au baseball Slugger de Louisville, la verrerie, le musée Muhammad Ali Center, le centre scientifique de Louisville, la ville de Germantown, le quartier des spectacles de Butchertown et l’équipe de base-ball de ligue mineure des Bats de Louisville se trouvent tous dans un rayon de huit kilomètres. Il y a trois galeries marchandes et plus de cent restaurants à 15 minutes. Le SureStay Plus by Best Western Louisville Airport Expo est l’établissement idéal pour votre séjour d'affaires. Nos chambres très spacieuses comprennent l’accès Internet haut débit gratuit, un four à micro-ondes, un réfrigérateur, une cafetière, un coffre-fort, un grand bureau et bien plus encore. Une piscine extérieure ouverte en saison (de mai à septembre) et un centre de fitness sur place, avec deux tapis roulants, un vélo à position allongée et une machine elliptique, sont à la disposition de tous les clients. Notre personnel courtois sert un petit déjeuner chaud gratuit chaque matin pourvous aider à commencer la journée en beauté. Nous bénéficions d’une position centrale près de l’intersection de l’I-264 et de l’I-65. Choisissez notre hôtel si vous êtes dans la région pour KFC/Yum Foods, UPS, General Electric, Amazon, Deloitte, Humana, l’université de Louisville, le centre d'expositions du Kentucky, le stade de football américain Papa John's Cardinal, la salle omnisports Freedom Hall ou l’usine d'assemblage Ford Explorer. Nous proposons des tarifs vol et séjour pour les clients de l'hôtel.

SureStay Plus

Hotel by Best Western Louisville Airport Expo

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine extérieure
    Piscine extérieure
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Travelers Choice 2021
 
Basé sur l'avis de 877 voyageurs
Note attribuée
Excellent
511
Très bon
244
Moyen
70
Médiocre
29
Horrible
23
CONSULTEZ LES AVIS POUR
En couple En couple
165
En famille En famille
299
Escapade entre amis Escapade entre amis
67
Professionnel Professionnel
191
Voyage solo Voyage solo
65
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Second Stay"

5
Paul H, Swartz Creek, Mi 23/11/2021

We experienced this hotel last year during the pandemic and it was a good experience. I wrote then that I would stay here again when we were in the area. And we did. And it was another good experience.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Paul It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Friendly service but…"

3
jeamdm03, Louisville, Kentucky 19/10/2021

At first glance it was a nice clean place. Then i started to notice deferred maintenance in the bathroom especially. Dirt stuck to the floor of the shower, water stains on the ceilings etc. Beds were comfortable. Rooms were large but bland. They had some transient visitors smoking some vape in the lobby right before I entered. Was not very comfortable standing outside the place. Didn't try the food so cannot comment.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear JeamDm Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. I would like to assure you that this was an isolated case with one room. However I am glad that the we took ownership and resolved the issue. We have been strict about smoking and vaping policy and the guest you identified was charged a smoking fee. I hope they learn from this. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely, Naresh Krishnani General Manager

"Clean comfortable pet friendly"

5
jenniferemiller33, Durham, North Carolina 14/10/2021

Really enjoyed our room and the facility. Nice clean pet walking area. Good breakfast. Comfortable bed. Refrigerator and microwave. A big room. No carpet, clean floor. Good water pressure. Sweet staff. Well run hotel.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Jennifer It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Service is wonderful!"

5
User 09/09/2021

We've been using SureStay for some of our drivers to stay and they are absolutely wonderful. Rini is a pleasure to work with and none of my employees have had a complaint yet. Clean rooms, price you can't beat and wonderful wonderful staff all around.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Tripy2020 It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport

"Great Hotel"

5
tpo1961, Beaumont, Texas 28/08/2021

I had a great experience at the Best Western in Louisville, KY Staff was great and the location was perfect. Would definitely recommend this hotel !!! Very clean and very spacious room. Access to laundry services and close to restaurants and the airport.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear TPO1961 It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport

"Excellent hospitality!"

5
User 09/08/2021

This was an awesome stay. We stayed 3 nights for an event at the Expo Center. There is adequate free parking, outside pool, free breakfast. The rooms are clean. There are comfortable beds, pillows, microwave, refrigerator, iron, hair dryer. I was not bothered by airplane noise. The staff is what really made this an excellent stay. They are friendly and seem genuinely happy to have you as a guest. This will be my choice hotel when staying near Louisville.

"Great hotel"

5
jwgoad693, Bloomington, Indiana 08/08/2021

Staff was very friendly. As I was walking in they were sanitizing the lobby and they did it often. The hotel was very clean and did not have that hotel smell. Room appeared to have been remodeled recently. Laminate flooring throughout the room. Bed was most comfortable I've ever slept in at a hotel. Breakfast was good. I will definitely stay here again, when I have to stay in Louisville. Great place for the cost.

"Clean, Friendly, quiet and comfy! Bad wifi though!"

5
sav0n0, La Vergne 04/08/2021

This is my 1st stay at this hotel and i was pleasantly suprised! It was clean, the staff was courteous , it was close to the theme park and interstate and they served breakfast! The food was good and no complaints other than the very slow and low quality wifi connection experienced.

"Enjoyable stay"

5
GowerFam, Murfreesboro, Tennessee 02/08/2021

Conveniently located near the interstate. Easy to get into and out of. Located near restaurants and the airport. Most people stay here for the airport or nearby theme park/water park. We stayed because it was close to the Zoo and the Mega Caverns. This was an enjoyable stay and the staff were very helpful and friendly.

"Nice stay and pet friendly"

4
User 01/08/2021

Rooms were very clean and roomy. Liked the laminate floors vs dirty old carpet especially since we had our dog with us. Loved the kitchenette area with sink and microwave and the fridge was a good size. Loved that the bathroom sink was separate from rest of bath area so some could shower while others used the mirror. Also had complentary water, tea and coffee in the lobby. Breakfast had a large variety of got and cold foods. Overall stay was very pleasent. Was only a 3 minute drive to Kentucky Kingdom.

"Kentucky Kingdom Trip"

4
JenaM93, Murfreesboro, Tennessee 31/07/2021

Had a great stay here. Considering the price I paid I was really impressed. Very close to Kentucky Kingdom and was great for a one night stay. Had some sketchy people outside when we first got there that made getting our bags a little uncomfortable since I have 3 kids.

"Exceptional Experience"

5
User 19/07/2021

Our family had a great experience. Clean rooms, cold AC and a great breakfast. The servers during breakfast did a great job with serving under the pandemic circumstances. The airport is right across the road, but with the fan that we brought, we never heard the first plane. Kentucky kingdom and the Zoo are very close drives from here. Would stay here again if ever in Louisville.

"Great location"

4
User 19/07/2021

The location was great right down the street from Kentucky kingdom. The area felt very safe. We didn't like the pull out bed it was very hard. But I experienced that at most hotels. Staff at the front desk were friendly but the African American lady serving breakfast needed better customer service.

"Good value but no real fitness room and walls are paper thin."

4
User 18/07/2021

We are only into our first evening here. I can clearly hear the folks on either side of us and in the hallway. The tiny fitness room has only three very old and worn cardio machines and two don't work. The treadmill is loud but works. There are no paper or cloth towels. There is a TV but no remote. The controls on the recumbent bike are worn off. The elliptical machine is dead. The washer and dryer are out of order. Other than that it's a nice place and a good value. Friendly staff. Love the ice water in the lobby. There is coffee and a juice machine. Clean interior. Room is large and smells fine.

"Mini Vaca W/the Hubs"

5
Seabreeze19632021, Huntington, West Virginia 18/07/2021

Staff was polite, friendly, and very accomodating. Breakfast was different (it wasn't serve yourself, there was a server) but good, bed was very comfy, although it was very close to the airport, it didn't interfere with sleeping. We had an issue with a bedside lamp that was taken care of very quickly. There was not an attitude to be had by any of the staff we encountered. All in all a wonderful stay and I would definitely stay there again if I'm back in that area.

"Close to attractions. Leisure family style."

3
User 17/07/2021

Good: Close to popular attractions. Good price. Had a pool. Seemed updated. Breakfast was good. Kids really liked it. Issues: Small pool Windows were open on arrival. A/C did little for humidity. Need was broken. Exhaust fan did not function. Bathroom handle was installed backwards. Floor was wet. Not in a great part of town. Not many close, big name options for food.

"Noisy and poor management response. Room was close to lobby and they allow a large group to hold a party after 10:00 pm."

1
jeeps1951, Leesburg, Florida 13/06/2021

A large party was allowed in lobby after 10 pm and all the noise came right down the hall to guest rooms. Management was not responsive. Would never recommend this hotel . Had to call and and go to lobby to file a complaint. Little help from clerk and manager

"Good for one night in a pinch"

3
User 06/06/2021

My husband and I needed a place to stay last minute. After looking online and reading reviews we decided on the SureStay as reviews were relatively positive. The hotel itself was ok even though it is in close proximity to a not so nice area. The breakfast served was phenomenal. Our only complaints were that there was a funky smell in the hallway on the third floor, almost like someone was burning incense. The shower curtain was moldy along the entire bottom edge signifying it had not been washed or changed out in quite some time. For our purpose, the shower was hot and the bed comfortable for the 9 hours we were there.

"Great place to stay in Louisville"

5
kathyjwdavis, Louisville, Kentucky 01/06/2021

The staff was friendly the hotel was clean and we had a great time!! We spend time with family and met there to get together to enjoy the Holiday with each other. The hotel made our experience alot of fun!!

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Ms Davis, Thank you for completing the review and acknowledging our staff's work. Hope you and Mr. Davis are well. Sorry I did not get to meet you this time as I was traveling out of the country to see my inlaws. I hope your son is well. Hope to see you again in the future. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel. Sincerely, Naresh Krishnani General Manager SureStay Plus by Best Western Louisville Airport Expo

"Not bad"

4
kishaj132021, Columbus, Ohio 26/04/2021

Never stayed in a Best Western Hotel before so I didn't have a expectation but i was impressed. Very Nice and friendly staff. Room and TV was a good size and Breakfast was ok. Bacon was under cooked though.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Kishaj It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. I am sorry about the bacon offering. I have shared your review with our staff and advised them to do better next time. I appreciate your constructive feedback. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Nice airport hotel"

4
User 20/04/2021

Area leaves a bit to be desired, but the hotel is clean with friendly staff! Great value for money! The hotel is right across the street from the airport, we chose it due to its proximity to I-65 which was 1.1 miles.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Ruckman It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Clean and Comfortable"

5
jwestern18, Mooresville, Indiana 19/04/2021

Had book a room at another hotel and had to find a new place....this hotel was amazing and got us in quick and was super clean! With it being so close to the Expo center and restaurants was a big plus as well!!

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear JWestern It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Comfortable stay for a good price"

4
Ronda S, Crestwood, Kentucky 16/03/2021

Our stay started off unpleasantly. Our first room had unpleasant trash left behind in two drawers which raised our concerns for cleanliness of that room. Front desk quickly resolved our issue by moving us to another room which had no issues. They even called later to make sure we were okay. We had the King. Very spacious. Loved having no carpet.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Ronda It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Firstly I would like to sincerely apologize for the inconvenience of assigning an incorrect room that was dirty. It was an honest mistake. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Would Stay Here Again"

4
BrendaS3823, O'Fallon, Missouri 09/03/2021

Had a hard time choosing a hotel for myself and dog to stay in. So many other hotels nearby had poor ratings on the safety aspects. This one lived up to the online reviews. I felt safe and the plus was that the room was very nice as well. Staff was helpful and this hotel actually had a hot breakfast available, which most I have stayed at the last few months have not had anything available. Internet connection stayed solid the whole weekend.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Brenda It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"New company operating"

4
Healthywalker, Louisville, Kentucky 24/02/2021

This site is now a Best Western SureStay Plus. This location is on Preston Highway next to bridge that goes over I-264. Because of the way the road meets with the bridge it is difficult to see the hotel from the highway. My room was nicely furnished. There is a food/ beverage nook and counter with a sink. The towels were good quality towels. The WIFi was up most of the time. The front desk staff were knowledgeable. A guest laundry is available for a nominal amount. The walls and floors in the lobby and hallways are well kept.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Healthy Walker It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Enjoyed my stay"

5
User 08/02/2021

Staff was very nice, room was clean, and the bed slept so good. I like the biscuit and gravy for breakfast. I was close to my family and activities we were attending. It's by the airport if you're flying in you can just book this hotel and go across the street for your stay.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Matesatard It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Great value & service"

5
O4563IOstevew, Grand Rapids, Michigan 06/02/2021

Recently renovated, the hotel and our room were attractive, fastidiously clean and comfortable. The staff was friendly and knowledgeable. Very welcoming for our dog, a 65 lb. lab. Close to the airport but still surprisingly quiet.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Be Prepared To Potentially Robbed"

1
midwestcityguy, Cincinnati, Ohio 22/01/2021

Luckily they don't clean rooms after checking people out. Booked for two nights for business trip. Came back after my first night to find I was checked out of my room the first night at 5:45a while I was still sleeping. Didn't find this out until 20min of the lady trying to even find my name. It took for me to show her my confirmation email to believe me and actually care to look that I was there. It's a longer story but they refunded me for the night I didn't use and that's it. Don't spend your money here.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear David Thank you for your stay at SureStay Plus Louisville Airport Expo. I sincerely apologize for the inconvenience during your stay. As spoken to you via email and in person, that it was an honest error from our front desk staff. You can see from all our review published within last 6+ months and we have had the best service and cleanliness scores. I understand that you were upset about Savannah trying to verify your identity before you go could go to the room. This tells you how careful our staff is to not let anyone just walk into our hotel. We also follow the Best Western We Care Clean protocols once the guest checks out. Your real room not being clean also shows that we are carefully following safety protocols and not interrupting stay for any guests. We deep clean each room, sanitize and put ozone machine. We promised we did not charge you for the second night. We credited your account worth bonus points that you can redeem for free night stay. I wish we as hotels can post pictures and emails proof. I believe guest is right, and we admitted our mistake. But I have proof of all threatening emails where how you demanded extra points and money for not posting bad reviews. In our heart we know we did everything right to rectify our mistake. You still held us ransom for this continually which speaks enough about yourself. We still appreciate your business. Sincerely,

"Clean and comfy"

5
User 07/01/2021

I only stayed for a night but it was a nice hotel, they had a lot of channels on the tv and the room had everything that you need for a trip. They had a great choice on how to serve breakfast during covid; recommend 10/10.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Elizabeth It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Great Place to stay"

5
kathyjwdavis, Louisville, Kentucky 17/11/2020

I was there for a extended period my son was very sick in and out of the hospital. The staff was always concerned and asking how he was doing. They were very accommodating in all of my needs.I made some good friends I always felt safe and cared bout.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Ms. Davis It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for coming back and giving us another opportunity to serve you. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Amazing"

5
User 03/11/2020

Wonderful place to stay, quiet atmosphere, great breakfast, friendly staff, great location by the airport and near Louisville attractions, free parking, can't really find anything to complain about because the stay was wonderful. would definitely stay again

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Calliefornia It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Clean, close to airport and friendly staff"

4
Lara S, Rapid City 27/10/2020

Pleasantly staffed hotel. Helpful and accommodating. Rooms are extremely clean with quality amenities. Huge television, loved the kitchenette. Close to airport and places to eat. Great value for money.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Lara It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager @ SureStay Plus by Best Western Louisville Airport Expo

"Broken Toilet"

3
User 26/09/2020

Everything was fine until 4th night. I flushed the toilet and a lower portion of the tank broke off. I reported it, and the night staff moved me to another room. The next day, the Front Desk staff accused me of breaking the toilet and kept my $250 deposit.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Guest Thank you for booking your son and his girlfriend's stay at our hotel. As spoken to you in person you now understand the hotel side of the story. We are in a business of renting clean and maintenance free guest rooms while you are away from your home. We believe in providing top notch service and you can see from most of our guest reviews as to how our hotel and services are ranked. I understand that you wrote this review before speaking to us about the broken toilet fees and I believe you understand that the fees charged was for a reason. Your son stayed in the room for 6 days and due to his medications he may have been somewhat unconcious to his surroundings on the last night of the stay. I and the staff understands that mistakes do happen but there was damage done to our hotel guest room. Hence we charged the fees. I have emailed you the receipt with the original cost of the toilet that we had to replace. We are not in a business to charge our guest any more than what they have agreed to pay for staying at our hotel. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you and your family to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely Naresh Krishnani General Manager @ SureStay Plus Louisville Airport Expo

"Don't stay here"

1
DianaandEd, Michigan 01/08/2020

Don't stay here. The room was updated as far as finishes, except the toilet / shower room, and that was fine, but the room smelled. I couldn't even place the smell - either stale cigarette smoke or musty. It was most evident when I laid on the worn, tired bedding. There were people hanging out in the back of the hotel under a pavilion talking loud all night outside my window. I didn't feel safe parking back there and also couldn't fall asleep because of the noise.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Diana Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room smell issues mentioned. I would like to assure you that this was an isolated case with one room. However I am glad that the we took ownership and immediately offered you a new room. I am sorry that the Gazebo area in the back of the hotel was bit of a nuisance for you. We added this area for folks who like to smoke or sit outside. Its over 50 ft from our building but I understand you may be a light sleeper. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely, Naresh Krishnani General Manager

"Everything was perfect from the workers to the food"

5
jackaallen1978, Indianapolis, Indiana 24/07/2020

Everything was perfect from the workers to the food and my kids loved it cause of the pool very clean i would highly recommend this to everyone I usually stay in the Ramada but now I have a new hotel thanks guys

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Jack It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani General Manager SureStay Plus by Best Western Louisville Airport Expo

"Okay hotel"

3
TheresaD8, Ohio 20/07/2020

First, if you want a King room, you apparently can't have a room on the top floor. Something you definitely wouldn't know when booking a room. (Personally, I would prefer to be on the top floor, regardless of the room type.) If you want to be on the fop floor, you need to get a double room. We went into our room (on the top floor). It was a confusing room. We walked in and saw new "wood" floors, but once we walked in, the room smelled very musty and old. We walked further into the room, and it had newer furnishings, but then, it had old "kitchen" cabinets. It appears they did a partial upgrade. We went to call the front desk to ask a question, only to find out that there was a phone, but it had no phone cord. I think if it's not going to work, they should just take the phone out of the room. It would be helpful to have some sort of information sheet in the room to let you know what amenities are open, what channels are available, what time breakfast is served, and other things like that, so you don't have to call the front desk. A hot breakfast was served with options of scrambled eggs, bacon, tater tots, waffles, bagels, oj and coffee.

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Theresa Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. I would like to assure you that this was an isolated case with one room. However I am glad that the we took ownership and immediately offered you a new room. Thank you for complimenting the hot breakfast offering. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely, Naresh Krishnani General Manager

"Awsome"

5
User 11/07/2020

The experience was great the staff was perfect made me feel at home during my transition from Alabama to Kentucky , I am so satisfied that I will stay at best Western no matter where I go. I would definitely suggest this motel to friends and family

SureStay Plus by Best Western Louisville Airport Expo, Owner at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Jimbo It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We understand that the move interstate can be challenging and we are glad to hear that the staff put you at ease. We appreciate your loyalty and your trust in the Best Western family of hotels. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani

"Meh..."

3
maryannb757, Indianapolis, Indiana 01/07/2020

Clean and great price. If you're going to Kentucky Kingdom, perfect. But we weren't. And the main reason we chose this hotel was for the outdoor pool. Found our it wasn't open when we checked in. The, we get to our room, and it hadn't been cleaned. Towels on the floor, bed unmade. Most likely won't return here...and probably won't choose a SureStay location for future travel. That being said, if you're just looking for a place to lay your head, it's good for that.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Mary Ann Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. The room had been accidentally assigned as a clean room in our system. I would like to assure you that this was an isolated case with one room. However I am glad that the we took ownership and immediately offered you a new room. Also with COVID-19 we have not received all approvals and inspection clearance from the local health department to open our pool. We should have our pool open in next two weeks. We are offering full breakfast service unlike many hotels. Thank you for complimenting the cleanliness of our hotel room. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely, Naresh Krishnani

"Nice value"

4
plgetz, Waynesville, Missouri 21/06/2020

Had never even heard of this chain before and was going off reviews which turned out to be accurate. Nice place with clean room and comfortable bed. Breakfast was grab and go sadly. On list if in area.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We have just obtained approval to serve full breakfast and if you are in town next time do consider to come back at stay here. Also we are part of the Best Western family of hotels. You can earn Best Western Rewards points towards your stay. Let me know if you are not signed up and I will be happy to help. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani

"Refreshing and remodeled"

5
dave6402, Quincy, Illinois 20/06/2020

From the moment we checked in you could tell that this hotel had just been remodeled. The walls were repainted. The floor coverings are brand new. The plumbing fixtures are all brand new. The king size bed seemed brand new. Everything was super clean. It was a great stay.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Dave It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani

"Nice place!"

5
kathyjwdavis, Louisville, Kentucky 15/06/2020

Staff was nice rooms were clean and big. The pool was not open yet due to Covid 19 so that was understandable. I wish they had seating in front the sitting out back is far from the door for sitting at night time, Overall nice stay!

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Ms. Davis It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We have a Gazebo and picnic area in the back on the hotel. While not very ideal, it surely keeps the road noise low while you are sitting out in peace. We will consider adding something in the front of the hotel. Thank you for your feedback. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

"Nice place to stay"

5
Julie B, Iowa 25/03/2020

Check-in staff was warm and friendly. Our room was large and clean, newly remodeled. It had a small wet bar, fridge, microwave, in-room coffee maker, armchair, desk/chair. The bed/pillows were comfortable. The lobby was being remodeled so the breakfast room was located on our floor (#2): scrambled eggs, sausage patties, biscuits & gravy, pastries, bagels, cereal, juice and coffee.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Julie It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

"We loved it"

5
bjschmidt88, Soldiers Grove, Wisconsin 17/03/2020

First day at the surestay Plus how tall was very nice. The front desk employees were very kind and helpful the hotel was bright and clean, nice decor. The rooms were nice and clean and decorated nicely. The breakfast was top-notch, eggs, sausage and biscuits, waffles, muffins, cereal, and any kind of breakfast drinks you could want

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear bjschmidt88 It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"Alton"

5
User 16/03/2020

Alton the front desk supervisor was extremely courteous and helpful to me during my time here! I'm thankful that he took the time out to help me fix my situation! I will definitely be staying here again!

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Timmalloy10 It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. I am also delighted to hear that we were able to rectify the issue with your bookings. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"Great for the Dog Show"

5
PattyHNashville_TN, NASHVILLE 15/03/2020

If possible, it's even better than when it was a LaQuinta. I do wish the pet fee were per DAY instead of per DOG ( I have 2 small non-shedding dogs who stay in their crates. They definitely did not cause $30 worth of dirt each day)

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear PattyHNashville_TN It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo during the Dog Show week. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. Our goal was to give this hotel a new image after the facelift and it certain that guest like yourself can see the difference. Rest assured the pet fee we collect is not based on the amount of cleaning we have to do. There is deep cleaning and sanitation required and this small fee helps us offset portion of those costs. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"great service"

5
User 24/02/2020

Best hotel service I have ever seen the front desk lady was very friendly and helpful. She worked extra shifts and still every time I seen her she had a smile on her face and had a conversation with me.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear DayKeeper It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"louisville trip"

5
232tim, danforth 17/02/2020

we stay here every year for the louisville farm show . we love this hotel ,its close to the expo center and always clean and very friendly staff. many renovations are being done and we cant wait to go back next year,we have already booked a room for next years farm show.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated lobby, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"Value, convenience, and hospitality"

4
Buckgrafix, Grand Rivers, Kentucky 21/12/2019

The hotel is conveniently located near the Louisville International Airport, and although in what would be considered a noisy area the hotel is surprisingly quiet. It's currently under renovation, but most of it is already finished and did not affect our stay. The staff is friendly and hospitable; our room was updated, clean, and comfortable. I highly recommend!

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"GREAT Stay!!!"

5
randy f, Spring Lake, Michigan 18/12/2019

Our room was a recently remodeled room and while the hotel remodeling was not complete we had an excellent stay. No noise or concerns and front desk staff made sure we knew where breakfast was temporary being served. Breakfast was excellent and well presented and displayed an “A” rating from local health department. The room was very modern and very clean as well as excellent bedding. We would definitely stay here again and I expect we will in 2020.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"You may be able to find something better"

2
User 09/12/2019

The rooms have been remodeled to an extent. The room still had an outdated bathroom and the furnishings are still dated. We called the front desk to complain about LOUD, arguing guests next door. This issue continued all night. The lobby employees were not professionally dressed and did not act professional either.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear AuntPolly Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. I would like to assure you that this was an isolated case with one room. Had you mentioned this to us before check out then we could have moved you to a different room. However I am glad that the we took ownership and discounted your charges for your sleeping room. Our front desk staff did reach out to the guest next door and we actually were able to quiet them down. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests.

"Thin walls and not-so-friendly staff"

3
gbowl74, Memphis, Tennessee 09/12/2019

We were put in an “adjoining room” and the noise was terrible, esp on our first night. It was as though we were in the room with the person next door. When I asked the next morning about possibly moving rooms, the staff member was incredibly rude and made no attempt to help.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. I would like to assure you that this was an isolated case with one room. Had you mentioned this to us before check out then we could have moved you to a different room. However I am glad that the we took ownership and resolved the matter where our front desk staff did reach out to the guest next door and we actually were able to quiet them down. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests.

"Great motel!"

5
User 04/12/2019

Great motel! Savannah, met us at the front desk and remember us from November 2018 and was just fabulous!! All the staff from the front desk , housekeeping, breakfast attendant was outstanding! Checkout was also a breeze. This is our motel in Louisville. Now, beware! This motel is on the departure end of runway 35R and the arrival end of 17L at SDF Louisville International Airport. You will here air traffic especially UPS from 2300 until 0200 then again from 0400-0700. This DID NOT interrupt our sleep. We knew this going upon booking. Also this is a pet friendly motel charge is $15/day. Still this is a favorite motel when we come to Louisville!

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review and 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

"Kelsey and Terri"

5
User 26/11/2019

These girl are the best! Outstanding customer service, should definitely have more people like Kelsey and Terri! I cant express the amount of respect and honesty theses people had and house keeping was perfect.

"Don't stay here"

1
User 06/11/2019

Dirty sheets, mildew order in bathroom and a centipede, remote did not work, really loud plane noise, not the safest of neighborhoods. One plus, not easy to get across the busy road but close to the freeway.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear RiverRunner Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo and for your review. I would like to first apologize for the room issues mentioned. I would like to assure you that this was an isolated case with one room. Had you mentioned this to us before check out then we could have moved you to a different room. However I am glad that the we took ownership and discounted your charges for your sleeping room. Also being an airport property there is plane take off noise. As a courtesy we do offer complimentary ear plugs at front desk. Please feel free to reach out to me at the property to discuss this further if needed. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely, Naresh Krishnani

"Road trippers"

4
molbras, Pittsburgh, Pennsylvania 23/10/2019

Great stop on our way home from Panama City Beach, FL. This is a great location to hop off of 65 and then onto 234. We loved the big TV in the rooms!!! The bathroom needs some updating other than that we really enjoyed the hotel!

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Hello Road Trippers Thank you for this review from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. It is greatly appreciated. I am delighted that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Naresh Krishnani PS. Our new lobby renovation as on in its way. Guest rooms bath will be next.

"Plan to eat BREAKFAST OUT!!"

4
User 21/10/2019

Plan to eat OUT for breakfast!! Hot food was BEYOND inedible, Powdered eggs nasty, under cooked sausage with a funny smell, biscuits had been microwaved and VERY tough, gravy tasted like melted plastic, hot coffee and cold muffins edible, waffle maker not working properly, when staff notified they ATTEMPTED to fix it but were unsuccessful, only pump creamer for coffee was Vanilla, was told by staff no other available, maybe they should leave the FREE BREAKFAST OFF the web site and change it to eat at OWN RISK!! However rooms were clean and comfortable, close to many destinations including airport.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Thank you for this review from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. It is greatly appreciated. I am delighted that you liked our renovated guest room and superior customer service. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for breakfast offerings during your stay. We take such feedbacks personally and assure that this was an isolated issue. Upholding my commitment to provide a memorable experience with exceptional service we will correct this going forward. Sincerely Naresh Krishnani

"Good place to stay"

4
Laurie S, Gillette, Wyoming 19/10/2019

We was on a business trip. The front desk was exceptionally kind. Great location to the expo center. The only complaint is the price was way too expensive for a two night stay. The room was big and nice.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Laurie Thank you for this review from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. It is greatly appreciated. I am delighted that you liked our renovated guest room and superior customer service. Our room rates may vary from season to season. But I can assure you that having 4.5 star rating on TripAdvisor we fare well when it comes to value offered compared to our competition in the area We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani PS. Our new lobby renovation as on in its way.

"Excellent place to stay"

5
tmw24, Mount Nebo, West Virginia 16/10/2019

Extremely large room with nice King Size bed, kitchenette and full bath. Seemed to be newly remodeled. Breakfast was very nice and had a variety of foods to choose from. Easy location to find, right of off the interstate and good food places in area around it.

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Thank you for this 5 star rating & review from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. I and the staff are thrilled to see this. I am delighted that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely Naresh Krishnani PS. Our new lobby renovation as on in its way.

"A New Stay"

4
Loren S, Huron, United States 15/10/2019

We had never stayed in a Sure Stay before. We were very impressed with the large room we were given. Although older in decor, it was very comfortable. The suite portion was large and gave us the ability to "move" around before retiring to the comfortable bed. Our stay was one we would repeat if in Louisville again.

"Clean, comfortable, and reasonably priced."

4
Tradewinnz, Chicago, IL 14/10/2019

We enjoyed our stay at the SureStay Plus. We took a room with a king-size bed and a sleeper couch and there was lots of room to walk around. The room was clean and the bed was comfortable. Unfortunately it was one of those high beds that everyone is using these days where you need a step stool to get on to it. I'm not sure that I understand the logic of a bed that's three feet off the ground but I guess that's the way it is now. Fortunately we had the couch to be able to sit on to tie our shoes. The hotel had a complimentary buffet breakfast and I have to say it was better than most. All of the items were fresh and hot. The staff was pleasant and we especially liked manager Rini who was very friendly and made some excellent dining recommendations for us.

"Best sleep in a hotel in years!"

5
Brett C, Longmont, United States 14/10/2019

The hotel was welcoming and in a great location, the rooms were clean, and most importantly, I slept comfortably through the night. I used the free internet and will definitely stay again if in the area.

"Nice rooms"

5
616kennethf, Milwaukee, Wisconsin 12/10/2019

Updated rooms, very clean. Friendly staff & great price. Breakfast bar was standard and kept well stocked. Location is OK..Hometown pizza is a block away and was very good. A short drive to other restaurants and Churchill Downs.

"very home feeling stay"

5
Scarlett_CM, Hong Kong, China 01/10/2019

I definitely will recommend this hotel to all of my friend who visit this area in US! the room is big and the beds are very comfortable, all the staff are very friendly and warmly, they have a great meeting room in the second floor for us to do projects and the breakfast is very nice, better than many restaurants nearby. The hotel is located in a very convenient place and easy to find, I hardly find any dislike of this hotel, the owner of this hotel make it very close to a home feeling place! That I will have no doubts to choose it again next time!

"Birthday trip. Locked up in this hote . Everything else was sold out."

5
ladycobb2017, Saint Louis, Missouri 30/09/2019

Cost was really high for this 2 day stay considering the location. Staff was very friendly and great but I think the prices were extremely increased because of the events for that weekend. That would be the only reason we would not stay again. We didnt even attend the festivities that weekend but paid the price for it anyway.

"Hotel stay"

4
Culture56648797394, Fort Wayne, Indiana 19/09/2019

I had a overall good experience with this hotel and staff everyone and everything was great, close to restaurants and things to do I would recommend this hotel to anyone coming to this area, clean and very helpful staff

"Disillusioned with other Reviews"

3
DLP2005, Louisville, Kentucky 18/09/2019

I always rely on TripAdvisor reviews when selecting a hotel. This is the first time I have been disappointed and strongly disagree with most of the reviews. We were in Louisville to attend Hometown Rising. I'll start with the positive. The room was nice and clean. The hotel is in a shady area of town with absolutely nothing within reasonable walking distance. I would not go outside at night without my husband. We selected this hotel because of the ratings and the proximity to the Kentucky Expo Centre. They claim it's within walking distance but it definitely wasn't (unless you're a seasoned walker). We arrived on Friday and despite the disappointment with the surrounding area, we were pleased with the room. I was a bit uncomfortable with the people lounging around in the lobby. I don't know if they were paying guests. I did see one of them emerge from an old van in the parking lot quite early the next morning. I had some trouble getting to sleep because of the truck and traffic noise outside the hotel. The worst experience is that we were both jolted out of a deep sleep at 5 a.m. on Saturday morning by airplanes directly overhead (we didn't know if they were taking off or landing). We counted six in approximately a half hour before the deafening noise subsided. By then we were wide awake. When I went down for breakfast Sunday morning at 8:45 am, the eggs and sausage were depleted. They did replenish them after 15 minutes or so. Other hotels in the area were offering a free shuttle service to and from the Expo grounds. Not this one so we had to pay $20.00 each day for parking. I feel very strongly that other reviewers got this one wrong.

"Clean rooms"

3
wiggles494, Marrowbone, Kentucky 13/09/2019

The room was clean the staff was rude. I had a problem that they didn't clean my room one day but the owner had it cleaned ASAP for me. However when she is not there her staff is more worried about their phones then their jobs.

"Nice hotel "

5
mrsdvc, Cape Canaveral, Florida 06/09/2019

My husband and I stopped here for one night. Very clean and updated hotel. Rooms have fridge, microwave, and wet bar. Check in was good. Cheryl was very friendly and helpful. All staff we came in contact couldn't be nicer. Will definitely stay again

"Nice stay"

5
User 05/09/2019

Very clean, great staff good food in walking distance...Savannah McCauley at the front desk was professional and very helpful. Coming back through on a return trip so will stay there again. Didn't use the pool but looked clean and saw a guy checking chemical levels in the morning, breakfast was really good as well!

"Rude, lazy, and unimpressive!"

2
Jason A, Salt Lake City, Utah 20/08/2019

I stay at a great deal of hotels throughout the year. This was a true disappointment. We found that there were no pillows or linens for the sofa bed when we went to set it up for the night. We called down to the front desk and were told we could come down there and get them if we wanted them. I went down to find the front desk agent plopped on her butt in the back reclining and screwing around. She got me a blanket and told me she didn't have a pillow for us because housekeeping didn't put them out for her, and we would have to wait until someone from Housekeeping or maintenance came in later. I asked if there was anything we could do and was told nope. I picked up the regional managers card at this point and told her I would ask them for a pillow and headed back to my room. About 3 minutes later she knocked on the door with 2 pillows. She said I just needed to be patient while she got them from another room. So obviously the way to get customer service at this hotel is to offer to involve management. The newly remodeled room was ok at best. Decor is hideous! From the Neon yellow desk light, and vinyl like faux wood flooring, right down to the purple fabric sofa with chocolate brown vinyl cushions. It felt more like a no-tell motel than a Best Western affiliated hotel. I reccomend you spend a few more dollars a night and go elsewhere! If you are used to Best Westerns you will be very disappointed with the Sure Stay line.

"Best Hotel option for the Kentucky Expo Center"

5
tpatel1749, North Palm Beach, Florida 30/07/2019

Great hotel to stay at when visiting the Kentucky Expo Center. It's conveniently located (walking distance) to the Expo and has the best value for your money spent on lodging! The difference maker will always be the staff - and they made the difference in the best way!

"Great hotel"

5
clien624022, Clarksville, Tennessee 29/07/2019

Room was very cleanly, up to date, and spacious. Hotel staff was friendly ABC's helpful. Only complaint was biscuits were hard for breakfast and gravy was cold. Maybe the breakfast staff was having a bad day. Ready of the food was great though.

"Room was pretty good, service not so good."

1
TN02004, Colorado Springs, Colorado 22/07/2019

Room was ok, floor was dirty upon arrival. We had left a pack of cigarettes on the desk and cleaning staff stole all but one cigarette in the pack. Room did not have adequate toilet paper, tissues or coffee restocked instead housekeeper was more interested in taking our cigarettes. Reported this to front desk and were told the manager would be notified. It's been several days and no one from the hotel has addresses the issue. Breakfast was good when the items were stocked. Both mornings most things were low or almost out and staff took a long time to restock breakfast items. Plan on getting to breakfast at 6am when it first starts if you don't want to wait 30 minutes to eat. The overall experience was it was a room to stay in but don't expect stellar service and breakfast is hit or miss depending on how many guests are staying on a given night.

"First time"

5
User 16/07/2019

Had a wonderful experience! Hotel was clean room renovated with hard floors love the no carpet. Was right across from the airport but didn't notice much noise! Wonderful and friendly staff! Will for sure be staying here again!

"The worst Best Western experience i've Had"

1
410sterlingb, Cement City, Michigan 15/07/2019

The Noisiest Best Western I've ever stayed at! We got no rest because of constantly slamming doors, people yelling and the location they chose to put us in. The staff was very unhelpful, the room was definitely not the cleanest and the hair dryer didn't even work. As a gold member I expected considerably more.

"Thank you!"

5
User 13/07/2019

Thank you for a great stay!! No issues at all, having to come back after another hotel disaster was easy. Beds were comfy and housekeeping was great. The breakfast was good, just really not enough food or area for a full hotel.

"Terrible night staff!!!"

1
GoPlaces50815584163, Unionville, Indiana 06/07/2019

After celebrating the 4th of July with my wife and teen daughter we went back to the hotel. The night attendant didn't welcome us or even notice us. She made my daughter wait for over 10 min at the counter before helping her get a drink and snack. The same employee kept calling our room telling us there were noise complaints. This was not reality, there were 3 of us winding down and going to sleep. At 2:30 am there was a loud knock on the door. It was the police saying the attendant wanted us out for being to loud and smoking in the room. The police did not smell smoke as we don't smoke. But because she called the police we had no choice but to leave at 2:30 am. There was also an insuran bottle in the fridge with a needle! Not clean, the AC wasn't strong. All in all the hotel was a run down Laquinta concerted to a Sure Stay. Stay away!

"Excellent service & staff"

5
User 05/07/2019

Used this hotel for the SkillsUSA National event in June. Location was ideal due to proximity to KEC. Students were pleased to have access to a pool. Rooms were suitable with working A/C. Most importantly the staff was friendly and provided excellent service.

"Hotel"

4
User 04/07/2019

Overall good stay. breakfast was good. Staff were polite and engaging. friendly cleaning staff. Hotel was changing names and there have been some cosmetic changes that have spruced up property. Close to all important areas.

"Good value and friendly staff"

5
Harold C, Surry, Maine, United States 04/07/2019

First time stay with a SureStay Plus hotel and from the check in to check out I was happy with the all parts of the stay. From the friendly staff to the room and breakfast, I was not disappointed with my stay.

"Great hotel"

5
User 23/06/2019

We were traveling through and stayed here. Wow! Beds and pillows were amazing and breakfast was great!! Eggs were perfect and not watery. We travel a lot for soccer and this hotel was clean and I have never slept through night at a hotel ever. But I did last night!!!!! Great place front desk was great and gave me a pillow since we were in a hurry and ran out without one!!! Really great place!!!

Wanderer35580515136, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Tracy It was pleasure meeting you & your family. Thank you for this stellar review. I and the staff are thrilled to hear about your stay. Reviews like this helps our staff go that extra mile. I am glad you loved our new pillow top mattress and pillows. You had choices of hotels and I am thankful that you chose us. As spoken in person, the Louisville City FC new soccer stadium will be ready next year. Please bring your family to watch them. We would love to host you. Sincerely Naresh Krishnani General Manager

"The Best Motel."

4
antoniodacruz, Johannesburg, South Africa 01/05/2019

Spent our last night at this hotel before flying out of Denver back home to South Africa. Had an amazing 18 day roadtrip across Colorado, Utah, New Mexico and Texas this hotel was the best hand down. Great rooms, clean and well appointed. The breakfast was top notch for the price. Highly recommended

SureStayPlusLouisvil, General Manager at SureStay Plus Hotel by Best Western Louisville Airport Expo, responded to this review
Dear Mr. Cruz Thank you for this stellar review. I and the staff are thrilled to hear about your stay. Reviews like this helps our staff go that extra mile. I am glad you loved our new pillow top mattress and pillows. You had choices of hotels and I am thankful that you chose us. Please do come and visit us again. Sincerely Naresh Krishnani General Manager

"Under construction, skip this place."

1
KawiVoyager, Kent City, Michigan 30/03/2019

The top floor is under construction. You get to hear power tools, hammers, etc. Anytime of the day. Calling the front desk does nothing. "They're really trying to knock out that renovation". I've been staying here for the truck show for 5 years, and won't be back again. The rest of it is clean, average hotel I suppose. But when the noise above you is so loud you can't hear the TV, you're really not getting what you pay for. TV goes in and out like they have bad signal anyway. Listening to what I can assume is a sawzall as I type this. Constant noise, went past 8pm last night.

"Noisy Location"

3
TJ R, Phelps, New York 30/03/2019

This hotel, which is now a Best Western, is located near the airport, so it's quite noisy even when you're inside the hotel. Our room was recently renovated and was nice, but the stopper to the sink was broken and the tv and toilet did not work well. Most of the staff was nice; however, the housekeeping department did not do a good job cleaning our room.

"Pleasantly Surprised"

4
User 14/02/2019

Hotel was easy to find. Check-in was a breeze and as others have stated, the front desk employees were excellent - very friendly. They were in process of painting the hallways, so there were "wet paint" signs everywhere (this is no way a negative, but good to see the new owners are updating the hotel). Room was clean. Beds were hard but fine for me. My only negatives were I could clearly hear the people talking in the room next to me as if they were in my room. If you like to flip channels on the TV it was extremely slow changing from channel to channel. I'd certainly stay here again, especially since it was close and very easy to get to the Expo center.

"Hotel service counter person review"

5
User 12/02/2019

Savannah was very helpful sweet and kind,I walked in and had no wait at all getting checked in,that's something you don't find at many hotels,because of her I will stay here again,thank you savannah you're we're great!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.