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This was a excellent hotel that we found after driving all day. Would definitely stay here again!
Hi Resort40521230423, Thank you so much for your wonderful review! We're delighted to hear that you found our hotel after a long day of driving and that we were able to provide a comfortable and enjoyable place to rest. It means a lot to know that you had such a positive experience and would gladly stay with us again. We truly appreciate you choosing our hotel and taking the time to share your kind feedback. We look forward to welcoming you back on your next journey!
Great place to stay! The swimming pool was very nice!
Hi kennydfixit, Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us and that you enjoyed our swimming pool. It's always rewarding to know that our amenities helped make your visit more relaxing and enjoyable. Our team works hard to provide a comfortable and welcoming experience for every guest, and your kind feedback means a great deal to all of us. We are pleased that you chose to stay with us and that we were able to provide you with a memorable experience. Thank you again for taking the time to share your comments. We truly appreciate your support and look forward to welcoming you back for another great stay and more enjoyable time by the pool in the future!
A very nice property and a comfortable stay. Everything was very clean and the room was properly stocked with enough towels for everyone. The only issue was that I booked a handicap accessible room that still had a high tub sill - no roll in shower. Very difficult to get in and out with my bad hip
Hi Rodel, Thank you so much for taking the time to share your feedback. We're very happy to hear that you enjoyed a comfortable stay and found the property clean and well stocked with towels for your needs. It's always great to know when guests feel well taken care of during their visit. At the same time, we sincerely apologize for the inconvenience you experienced with the accessible room. We understand how important proper accessibility features are, especially when mobility challenges are involved, and we are truly sorry that the tub setup made it difficult for you to get in and out comfortably. Your feedback regarding this is very important and will be shared with our team so we can better evaluate and improve the accessibility information and room features we provide. Thank you again for your honest comments and for staying with us. We truly appreciate your feedback and hope to have the opportunity to provide you with an even more comfortable and suitable experience in the future.
“Nick” the Indian owner is the cheapest most unprofessional owner I have ever dealt with. I went to breakfast to fill my coffee mug with coffee for the days trip as I am a truck driver and drive over the road. I was confronted by Nick saying “you are not allowed to fill personal mugs, I can't afford to give everyone coffee” I was shocked as I stay at BW hotels across the entire nation and have never had this policy. He went on to raising his voice after I asked his name and said “ I am Nick the owner not some small time person around here, I can't afford this and you expect me to give you a discount?!” I'm not really sure what he meant by that as I never asked for any discount but he is extremely rude and caused a large scene in the breakfast area and all the hotel guests starting leaving saying “I don't need this s@&$ first thing in the morning”. The room was clean for the most part and I would definitely warn against their oversized parking as there is a large dip that makes it extremely hard to back your truck/trailer into and could potentially cause damage. The hotel would have got a good review but the owner “Nick” is extremely small minded and small thinking, and most of all penny pinching cheap and I am shocked after being attacked for getting “too much coffee” I can't believe he thinks people are screwing him by getting coffee. I would definitely stay across the parking lot at Days Inn next time with much better truck parking and half the price, I'm willing to bet they would let you have coffee in the morning too lol. Good luck “Nick” you can have your coffee and a $120 empty room next time smh 🤦♂️
Dear Fafaliosfamily, Thank you for taking the time to share your feedback. We are very sorry to hear about the experience you described during your breakfast visit, and we sincerely apologize that it left you feeling uncomfortable and disappointed. We regret that the interaction you experienced did not reflect the respectful, professional, and welcoming environment we strive to provide to all guests. Our goal is always to ensure every guest feels valued and treated with courtesy, and we are sorry that this was not your impression during your stay. We also apologize for any frustration regarding breakfast service and policies. Clear communication and consistent hospitality are extremely important, and we regret that this situation led to confusion and dissatisfaction during an important part of your morning as a working traveler. Additionally, we appreciate your comments regarding the truck parking area. Guest feedback about accessibility and ease of parking is very important to us, especially for professional drivers, and we will make sure this concern is shared with our team for review. We are glad to hear that you found your room to be clean overall, but we are truly sorry that other aspects of your stay significantly impacted your experience. Your feedback has been noted and will be used to help reinforce better service standards and guest interactions moving forward. Thank you again for sharing your thoughts, and we regret that your stay did not meet the level of hospitality you should expect.
We stay here every trip from Texas to Ohio. People are nice, room clean, bed comfortable. The only suggestion would be to add grab bars in the tub.
Hi judydickson, Thank you so much for your continued loyalty and for making us a part of your travels between Texas and Ohio! We truly appreciate you choosing to stay with us regularly, and it means a great deal to know we've become a reliable stop for your trips. We're very glad to hear that you consistently find our team friendly, your room clean, and the beds comfortable. Providing a welcoming atmosphere and a restful stay is exactly what we aim for, especially for guests like yourself who are on long journeys. We also sincerely appreciate your helpful suggestion regarding grab bars in the tub. Feedback like this is extremely valuable, as it helps us better understand how we can improve comfort and safety for our guests. We will be sure to take your comment into consideration as we continue to evaluate property updates and enhancements. Thank you again for your thoughtful review and continued support. We look forward to welcoming you back on your next trip through!
I was a little worried about what I would find at this place from some of the reviews I read but the hotel is fine. The beds were fine, the room was clean. We didn't eat breakfast so I can't attest to the food. The rooms are on the small side but fine for a night or two. The pet fee is $20. There was a little damage on one of the pieces of furniture from a dog chewing on it (we had a pet room) which is why almost all the hotels charge fees now for pets. There is a McDonald's right across the street and a Walmart short distance away.
Hi laurieg2322, Thank you for taking the time to share your experience with us. We truly appreciate your honest and balanced feedback, especially knowing you had some initial concerns before your arrival. We're glad to hear that you found the hotel clean, comfortable, and a good fit for your stay. It's great to know that the beds and overall room condition met your expectations, even if the space felt a bit cozy. We aim to provide a comfortable environment for short stays, and we're happy it worked well for your needs. We also appreciate your understanding regarding our pet-friendly accommodations. While we do our best to maintain every room to a high standard, occasional wear can happen, and your perspective on pet fees, helping us keep rooms in good condition, is truly appreciated. Additionally, we're glad you found our location convenient, with nearby dining and shopping options making your stay even more comfortable. Thank you again for choosing to stay with us and for sharing your thoughtful feedback. We hope to welcome you back again for another pleasant stay in the future!
The room seemed mostly clean and perhaps recently renovated. The tub was a little scuzzy. It was a regular size, slightly dirty tub, but it had water jets in it. Not sure what that was all about. The sheets also had some weird little yellow stains on them. I slept with my clothes on.
Dear dinio2015, Thank you for taking the time to share your experience. We truly appreciate your feedback, as it helps us better understand where we are succeeding and where we need to improve. We are pleased to hear that the room appeared mostly clean and that you noticed the recent updates. However, we are very sorry to learn that the condition of the tub and the sheets did not meet the high standards we strive to provide. Cleanliness is one of our top priorities, and it is concerning to hear that your experience fell short in these areas. Please know that your comments will be shared with our housekeeping and maintenance teams so they can address these concerns and ensure greater attention to detail moving forward. The tub you described is designed with water jets as an added feature for relaxation, but it should always be thoroughly cleaned and presented in excellent condition. We regret that this was not your experience and understand how this would impact your comfort. Your feedback is invaluable in helping us improve, and we are committed to providing a much better experience for every guest. Thank you again for your honesty and for bringing these matters to our attention.
The faucet in the bathroom had a horrible leak. Water went everywhere. We did report this. The coffee maker in the room had not been properly cleaned because it still had the pod in it from the previous occupants. We refused to use it. The noise level in this particular location is not stayer-friendly. There's a lot of space around the door so when people across the hallways allow their doors to slam shut at 4 am, it woke us and our dogs. When we checked out, the person at the desk didn't say good morning. She didn't ask how our stay was. She didn't ask if we slept well. She looked like she had just gotten out of bed. We are not used to this caliber of staff during our stays. I laid our room keys on the desk, with the room number facing up for her to see. She never looked at it or us. She asked that room, confirmed our name, and said you're good to go. No friendly greeting. No “Thank you for staying” or “We will see you next time.” I also wonder why the key boxes have been taken away. We used to be able to drop the room key and go. It would have been much more pleasant than dealing with the woman at the checkout. We have stayed at this particular location several times over the years and we were completely disappointed to the point that we are contemplating not staying there during our next trip. The price is a great deal for this time of the year. They do charge a $20 pet fee, but that's the lowest of any hotel we've ever stayed at and totally worth it to be able to travel with our babies.
Dear robinganderson1968, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely apologize for the issues you experienced, including the leaking faucet, the coffee maker not being properly cleaned, and the noise disturbances during the night. Your comfort and satisfaction are extremely important to us, and we regret that these aspects of your stay fell short of expectations. We also apologize for the check-out experience. Our goal is to provide warm, friendly service from check-in to check-out, and it is clear that we missed the mark during your departure. Your comments regarding our staff and key drop procedure have been shared with management so we can address these concerns and ensure a more welcoming experience in the future. We truly appreciate your loyalty over the years and your recognition of our pet-friendly policy and competitive pricing. We hope you might consider giving us another opportunity on your next trip so we can provide a stay that better reflects the high standards you've come to expect from us. Thank you again for your candid feedback.
Great location!! Easy on off the highway! Newly renovated!! Clean Great breakfast! Friendly staff!! Highly recommend this hotel!
Hi celestek723, Thank you so much for your wonderful review and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our convenient location, newly renovated rooms, and delicious breakfast. It's also great to know that our friendly staff helped make your stay so enjoyable. We're very proud of our team and the welcoming service they provide to every guest. We truly appreciate your kind recommendation and are delighted that everything from the cleanliness to the easy highway access met your expectations. Feedback like yours means so much to us and motivates our team to continue delivering a comfortable and memorable experience for all our guests. Thank you again for choosing to stay with us. We look forward to welcoming you back soon for another great visit!
A very good value for your dollar. Clean and well maintained. No stains or smells in the room. Great for a quick one night stay on your travels. Staff was friendly and breakfast is good. Well maintained and clean area for your eating environment.
Hi Ikotowski, Thank you so much for taking the time to share your kind review! We're delighted to hear that you found your stay to be a great value and that you appreciated our clean, well-maintained rooms. Our housekeeping team takes a lot of pride in keeping every guest room fresh and comfortable, so your feedback means a lot to them. We're also glad you enjoyed our breakfast and the tidy dining area. Our team works hard each morning to make sure everything is inviting and ready for our guests to start the day right. It's wonderful to know that our friendly staff helped make your quick stay pleasant and worry-free. We truly appreciate your recommendation and hope to welcome you back again soon, whether for another overnight stop or a longer visit. Safe travels ahead!
Stayed here one night on my way back to TN. Very nice and attentive staff. Loved they had refreshing ice water with lemon slices upon arrival. TV did not work in my room, but staff came and fixed it ASAP; something about wrong connection. Location is just off HWY but not so close that I could hear the cars and my room was facing the interstate. Bed and bath comfortable and clean. Ice machine on first floor only but only needed it to fill by cooler on way out next morning. Pool and laundry seemed nice and sufficient. It was about 3 miles to downtown Lonoke which is on HWY 70. The road is peppered with small businesses along the way like Dollar General and a restaurant or two. I ate at The Grump Rabbit downtown Lonoke but there are more than a couple of restaurants within walking distance of this hotel like McDonald's and Burger King and Waffle House and a Mexican place. I would stay here again without hesitation.
Hi HaelEyesFromTN, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant stay on your way back to Tennessee and that our staff made a positive impression with their attentiveness and quick assistance in resolving the TV issue. Providing a smooth and welcoming experience is always our goal, and it's great to know we can help right away. We're glad you appreciated the lemon-infused ice water in the lobby. It's one of the little touches we offer to help our guests feel refreshed, especially after a long drive. Your comments about the cleanliness and comfort of the bed and bath, as well as the quiet location just off the highway, are very much appreciated. It sounds like you made the most of your brief time in Lonoke, and we're happy you got to enjoy The Grumpy Rabbit and explore a bit of the local area. Thank you also for highlighting the convenience of nearby dining options and amenities like our pool and laundry facilities. We truly appreciate your kind words and would be honored to welcome you back anytime you're passing through. Safe travels until then!
Very friendly family owns this hotel and live on premises. Our room was clean and check in was easy and staff was friendly and helpful with suggestions for local dining. They are very dog friendly but there's not a lot of places for dogs to go. The issues we had with our stay was the strong and sickening smell in the lobby and halls. It certainly seem to be there as a cover up for something.
Hi Brownpatricia123, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our family-run hotel and are glad to hear that you found the room clean, check-in easy, and our team friendly and helpful. It's especially nice to know that our local dining suggestions were appreciated. We love pointing guests to some of our favorite nearby spots! We're also happy to hear that you found our hotel welcoming for dogs. As pet lovers ourselves, we understand how important it is to travel with your furry family members. That said, we recognize your concern about the limited outdoor areas for pets. While space can be a challenge, we are actively exploring ways to improve convenience for pet owners, including better signage for nearby walking paths and possibly enhancing the designated pet relief area. I'm very sorry to hear about the unpleasant smell you encountered in the lobby and halls. Please know that this is not our intention at all, and we take your feedback seriously. Our team uses air fresheners to maintain a pleasant scent throughout the common areas, but we understand that it can sometimes be overwhelming or come across the wrong way. Your comment has prompted us to reassess the type and amount of fragrance being used, as well as to inspect for any underlying issues that may need attention. Thank you again for bringing this to our attention in such a thoughtful way. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future one that both you and your four-legged companion can fully relax and enjoy.
We checked in late and that process was fine. The room was fine for four people. We had towels with holes and bedding that needed to be replaced, which seemed odd for a Best Western Plus. Breakfast had a lot of variety, but the dining area needed to be twice as big. The pool area looked really nice. The coffee offerings at breakfast were great.
Hi drwatson32, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that your late check-in went smoothly and that your room was accommodating for your group. We sincerely apologize for the condition of the towels and bedding in your room. Your comments have been shared with our housekeeping team to ensure that all linens are carefully inspected and replaced as needed. We truly appreciate you bringing this to our attention. It's great to know that you enjoyed our breakfast variety and coffee offerings. We understand that a comfortable dining space is important, and we apologize if the area felt too small during peak times. We will take your feedback into account as we look for ways to enhance the breakfast experience for our guests. We're also happy that you found our pool area inviting. If you have the opportunity to stay with us again, we hope you'll have time to enjoy it! Thank you again for your valuable feedback. We truly appreciate your visit and hope to have the opportunity to provide an even better experience next time.
Convenient location just off the interstate. Good, friendly, helpful service, Clean hotel. Plenty of parking. Reasonable prices. Comfortable beds. Even though close to the interstate we did not hear any highway noise. Beautiful pool area.
Hi beckyd02, Thank you for taking the time to share your experience! We're so pleased to hear that you enjoyed your stay and found our location convenient right off the interstate. It's great to know that despite our proximity to the highway, you were able to enjoy a quiet and restful night. We truly appreciate your kind words about our friendly and helpful service. Our team takes pride in ensuring that every guest feels welcome and well taken care of. Cleanliness is a top priority for us, so we're delighted that you found the hotel to be well-maintained. It's also wonderful to hear that you found the beds comfortable, parking plentiful, and our pricing reasonable. And of course, we're thrilled that you enjoyed our beautiful pool area! We hope it provided a relaxing retreat during your stay. We sincerely appreciate your feedback and look forward to welcoming you again in the future!
The concierge were excellent. And we're wonderful people. The rooms were well kept. The housekeeper did an excellent job of cleaning the rooms. The breakfast was excellent and the dinning room clean. This was the best hotel I have ever stayed at ever.
Hi cassandrams2025, Thank you so much for sharing your experience with us. It's truly heartwarming to hear that you found our hotel to be the best you've ever stayed at. We're especially thrilled that you had such positive interactions with our concierge. Providing warm, personalized service is something we take great pride in, and it's wonderful to know they left such a lasting impression. It's also great to hear that your room was well-kept and that our housekeeping staff ensured everything was spotless and comfortable throughout your stay. They work tirelessly behind the scenes, so your kind words will certainly be passed along to recognize their efforts. We're glad you enjoyed the breakfast selection and found the dining area clean and inviting. Starting the day with a satisfying meal in a welcoming space is something we always strive to offer. Your glowing review is the kind of feedback that keeps us motivated to deliver exceptional experiences for every guest. We can't wait to welcome you back for another memorable stay!
Nice comfortable room. I always feel rested when I stay here. The gym is good so you can get a good workout in. Breakfast is good, I left full. Staff...excellent! The gal in the evening did a good job checking me in. I forgot my cards at the front and she made sure I got them back. This where I chose to stay in Lonoke, AR.
Hi txgumby, Thank you for your wonderful review! We're so happy to hear that you always feel well-rested when staying with us. Providing a comfortable and relaxing experience is our top priority, and it's great to know that we continue to meet your expectations. We're also glad that you enjoyed our gym and had a satisfying breakfast to start your day. It's always our goal to offer a well-rounded stay with great amenities, and your feedback lets us know we're on the right track. A special shout-out to our evening front desk team member for making sure you got your cards back! We truly appreciate you recognizing her efforts—our staff takes pride in providing excellent service, and we'll be sure to pass along your kind words. It means a lot that we're your hotel of choice in Lonoke, AR. We look forward to welcoming you back on your next visit!
Great hotel for an overnight stay. We stayed the night here as we broke up a long road trip. Very clean, quiet and breakfast was hot and well stocked and a very clean eating area. We felt safe and Lonoke is very cute in the historic old downtown. Definitely recommend this hotel.
Hi Inspire811948, Thank you so much for your wonderful review! We're thrilled to hear that you had a pleasant stay with us during your road trip. Cleanliness and comfort are top priorities for us, so it's gratifying to know you found our hotel to be very clean, both in your room and in the breakfast area. A quiet and peaceful atmosphere is essential after a long day of travel, and we're glad you were able to enjoy that here. We're also delighted that you appreciated our hot breakfast and found it well-stocked and enjoyable. Starting the day with a satisfying meal can make all the difference when you're on the road! It's great to hear that you felt safe and had the chance to enjoy the charm of Lonoke's historic downtown. We agree—it's a hidden gem with so much character and charm. Thank you for recommending us and for highlighting the key features that made your stay enjoyable. We hope to welcome you back the next time you're passing through.
Traveling through, same day reservation for family of 5. Easy check in for king suite. The sofa bed was made up for us as well as a roll away bed ready to go. Made it very easy with 3 kids to come in late and get right to bed. Lots of pillows provided too.
Hi AHayes1988, Thank you for sharing your wonderful experience with us! We're delighted to hear that your stay was smooth and accommodating during your holiday travels. It's fantastic to know that we could provide a seamless check-in process and that the King Suite met your family's needs. Preparing the sofa bed and rollaway bed ahead of your arrival is just one of the ways we strive to ensure a hassle-free experience, especially for families traveling with children. We're so pleased this made your late-night arrival easier and allowed your family to settle in quickly. We're also glad to hear that the abundance of pillows added to your comfort—our goal is to create a cozy and restful environment for all our guests, especially after a long day of traveling. Thank you again for choosing us as your pit stop during your journey. We truly appreciate your kind words and hope to welcome you and your family back for another pleasant stay whenever your travels bring you through the area.
This hotel provided a truly restful stay with its incredibly comfy beds. The check-in process was quick and efficient, allowing us to get settled in right away. The breakfast spread was fantastic, offering a variety of delicious options to start the day. The staff were friendly and accommodating throughout our visit. We highly recommend this hotel for a comfortable and enjoyable experience.
Hi F1392BLamandaf, Thank you so much for your glowing review! We're thrilled to hear about your positive experience and appreciate you taking the time to share your thoughts. It's wonderful to know that you found our beds to be incredibly comfortable and that they contributed to a restful stay. A good night's sleep is essential, and we're delighted that we could provide you with that comfort. We're also pleased that our check-in process was quick and efficient, allowing you to settle in seamlessly and begin your stay without delay. Your kind words about our breakfast spread mean a lot to us! Our team puts great effort into offering a variety of delicious options to ensure our guests start their day on a high note. It's fantastic to hear that you enjoyed the selection. We're especially proud that our staff made a positive impression on you with their friendliness and accommodating nature. Delivering excellent service is at the heart of what we do, and it's always gratifying to know that our team's efforts are appreciated. Thank you for recommending us so highly. It was a pleasure to host you, and we hope to welcome you back for another comfortable and enjoyable stay in the future!
Nice stay. All was good. Breakfast was hot and enjoyed. Room was clean and ready to use. Shower was clean and had soap and plenty of towels for just myself. TV worked but didn't see a TV guide of what channels there were so had to keep flipping up to find what I had to watch
Hi robinvY5832JG, Thank you for sharing your experience with us! We're pleased to hear that your stay was enjoyable and that everything met your expectations. It's great to know that you found your room clean and well-prepared, with ample towels and toiletries to make your visit comfortable. We're glad you enjoyed the hot breakfast—it's always wonderful to hear when guests start their day on a positive note! Your feedback about the TV is appreciated, and we understand how a channel guide would have made navigating the channels easier. We'll make sure to share this suggestion with our team so we can enhance the convenience for future stays. Thank you again for choosing to stay with us, and we hope to welcome you back soon!
It did not meet the standards of a BW.. The breakfast did not have the items indicated. There was mold on the bathroom ceiling. The desk clerk was polite and friendly. The pool was clean and clear. The weight room was ok. The location was right off the freeway.
Dear E7962OSmichelj, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that we did not meet the high standards you have come to expect from Best Western. Your feedback is valuable, and we're committed to addressing these concerns to improve our guest experience. We regret to hear about the issues with the breakfast and the mold on the bathroom ceiling. Please know that we take cleanliness and quality very seriously, and these matters are unacceptable. We are actively reviewing your feedback with our housekeeping and maintenance teams to ensure immediate corrective action is taken. On a positive note, we're glad to hear that our desk clerk's friendly service, the clean pool, and the convenient location left a good impression. We strive to provide a welcoming and accommodating atmosphere for our guests, and it's great to know that some aspects of your stay reflected this effort. Thank you for mentioning the weight room as well. While you found it satisfactory, we are always looking for ways to enhance our amenities, and your feedback will guide us as we consider future improvements. We hope you'll give us another opportunity in the future to provide the quality experience you expect and deserve. Safe travels, and we hope to welcome you back soon.
This hotel was very clean. Bed was comfortable, good free breakfast, what more do you need? Great midway between Dallas and Nashville. Grumpy Bunny a fantastic local restaurant, would stay here again, highly recommend. Easy off and on the highway!!
Hi mariecS185LB, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our hotel. Cleanliness, comfort, and a great breakfast are among our top priorities, so we're pleased that we were able to meet your expectations. We also appreciate you mentioning the location—it's great to know that our convenient location between Dallas and Nashville made your trip easier. Grumpy Bunny sounds like a fantastic recommendation, and we're glad you had the chance to experience it during your stay! Thank you for your kind words and for recommending us. We would love to welcome you back on your next trip through the area. We look forward to hosting you again soon!
We were very pleased from the front desk to our room which were very clean and had everything we needed. The bathroom was for disability and felt very safe taking a shower and the breakfast food and area were excellent! We will plan to stay here again as we will be traveling again.
Hi Trip14082019495, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you were pleased with every aspect of your stay, from the warm welcome at the front desk to the comfort and cleanliness of your room. Providing everything our guests need for a relaxing and enjoyable visit is always our goal. It's especially gratifying to know that the accessible bathroom met your needs and helped you feel safe while showering. We understand how important it is to provide accommodations that ensure comfort and safety for all our guests. We're also delighted that you enjoyed our breakfast offerings and the dining area! Starting the day with a satisfying meal in a pleasant environment is key to a great stay, and we're so happy we could deliver that for you. Thank you for choosing us, and we're excited to know you plan to stay with us again during your future travels. We'll be ready to welcome you back and make your next visit just as enjoyable as this one! Safe travels until then!
My family all met up in Lonoke to visit the guess Christmas Warehouse in Des Arc. This was the closest town off I 40 to stay. We Arrived late on Friday night/Saturday morning. Our check in was easy to and checkout on Sunday was no problem. Clean and breakfast was good. Rates were decent
Hi StefMc, Thank you for sharing your experience with us! We're so glad to hear that our hotel worked well for your family's visit to the Christmas Warehouse in Des Arc. We know how important it is to have a convenient and comfortable place to stay when traveling, and we're pleased that you found our location off I-40 ideal for your trip. It's great to hear that your check-in was smooth and that you had a hassle-free checkout on Sunday. We take pride in offering a clean, comfortable environment and are happy to know that our breakfast met your expectations. We're also glad you found our rates reasonable — we always aim to offer great value for our guests. Thank you again for choosing to stay with us, and we hope to welcome you and your family back the next time you're in the area!
Easy access off and on the interstate. Exemplary service at the front desk! Very helpful and friendly. Got checked in quickly. The hotel was very clean. Only wish I wasn't too tired to try out the pool. It looked very inviting. The room itself was spotless and the bed was very comfortable.
Hi N6372TQtonyas, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel was the perfect pit stop for your trip and that you found our location convenient with easy access off and on the interstate. We are especially delighted to know that you received exemplary service from our front desk team. Providing helpful and friendly service to ensure a smooth check-in process is something we strive for, and it's gratifying to hear that our efforts made a positive impact on your stay. It's also great to hear that you found our hotel very clean and that your room was spotless with a comfortable bed. Cleanliness and comfort are top priorities for us, and we are pleased that these aspects met your expectations. We're sorry you were too tired to enjoy the pool, but we're glad you found it inviting. We hope you'll have the opportunity to relax and unwind in the pool on your next visit. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.
Staff pleasant and helpful. Room Appeared updated. carpets beds, furniture seemed new. Room had bath/shower combo. Location Easy to get to. Restaurant close. Breakfast had great selections. AC worked fantastic! Would have given 5 stars but the towels seemed a bit thin/worn but were absorbent and did the job.
Hi janetmB7350RJ, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and found our staff to be helpful and friendly. It's great to know that our recent updates to the rooms, including the new carpets, beds, and furniture, made a positive impression on you. We are also pleased that you found our location convenient and appreciated the nearby restaurant options. Your compliments on our breakfast selection are much appreciated, as we strive to offer a variety of choices to cater to all our guests' preferences. We're glad the air conditioning worked well and provided a comfortable environment during your stay. However, we apologize for the towels not meeting your expectations. While we are happy to hear they were absorbent, we understand that their thin and worn condition was not ideal. Rest assured, we will address this issue and ensure our linens are consistently of high quality. Your feedback is invaluable in helping us improve our services, and we thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Hotel was very clean, with nice updates. The location seemed safe, very vital to sleeping soundly. They had nice nice shampoos , conditioners and soap, although they could use brighter lightbulbs in the loo. Breakfast had many choices and was done well. I would gladly stay there again.
Hi Global40801264787, Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be a good choice for your stopover! Cleanliness is a top priority for us, and we're glad to know that you appreciated the updates we've made to the property. We take pride in maintaining a safe and comfortable environment for our guests, so it's wonderful to hear that you felt secure during your stay, which is vital for a restful night's sleep. We also appreciate your comments regarding the toiletries we provide. We strive to offer quality amenities, and it's great to know you enjoyed them. Thank you for your suggestion about the lighting in the bathroom; we will certainly look into enhancing that aspect to improve the overall experience for our guests. We're pleased to hear that you enjoyed the variety and quality of our breakfast options. Our team works hard to ensure that we provide a satisfying start to your day, and it's encouraging to know that we succeeded. Thank you for your kind words and for expressing your willingness to stay with us again. We would be more than happy to welcome you back on your next visit!
Great hotel! The room was clean! Steve in the breakfast room was very attentive to not only the guests, but also the food arrangements!! Really appreciated all that he did. We felt totally safe in the parking lot while unloading our bags from the car that evening. Would definitely stay there again!
Hi 375leviw, Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and found your room clean and comfortable. We're especially pleased to hear about your positive experience with Steve in the breakfast room. He takes great pride in ensuring our guests have a pleasant dining experience, and it's fantastic to know his attentiveness and dedication to maintaining the food arrangements made a difference during your stay. I'll be sure to pass along your kind words to him. It's also great to hear that you felt safe in our parking lot while unloading your bags. Providing a secure environment for our guests is a top priority, and we're glad you felt comfortable and secure. We appreciate your feedback and are delighted that you would choose to stay with us again. We look forward to welcoming you back for another exceptional stay!
Everything was clean and we had a nice stay. Our dogs were welcome for a fee. The bed was comfortable and the breakfast buffet was very nice with hot items, fresh fruit and an oatmeal bar available. We will definitely stay again the next time we are in the area.
Hi Sherri G, Thank you for the wonderful feedback! We're thrilled to hear you had a comfortable stay and that everything met your expectations, from our clean rooms to the welcoming atmosphere for your furry friends. It's great to know you enjoyed our breakfast selection, especially the hot items, fresh fruit, and oatmeal bar—we love helping our guests start the day off right! We look forward to welcoming you back on your next visit to the area.
The room was clean, the bed was comfortable and we couldn't hear noise from other rooms. And - aftertraveling for over a week and staying at various hotels - the breakfast was actually edible! Great treat and pleasant surprise! The lady at the front desk was super nice and helpful!
Hi toetken, Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a comfortable and pleasant stay with us. It's great to know that you found your room clean and the bed comfortable, and we're especially pleased that you enjoyed a peaceful night's rest without any noise disturbances. We're also delighted that our breakfast exceeded your expectations after a week of traveling. Providing a delicious and satisfying breakfast is something we take pride in, and it's rewarding to hear that it made a positive impact on your stay. Your kind words about our front desk staff are much appreciated. Our team is dedicated to making every guest feel welcome and cared for, and we're glad to hear that you had such a positive interaction. We hope to have the pleasure of welcoming you back on your future travels. Thank you once again for your feedback and for choosing to stay with us.
The bed was very comfortable, and the room was very clean I would definitely stay there again. The young lady at the front desk was extremely nice and helpful. Nice pool didn't get a chance to try the breakfast but I bet it was good to. Me and my mom really enjoyed our stay.
Hi 722steveni, Thank you so much for your wonderful review! We're happy to hear that you and your mom had such a pleasant stay with us. It's fantastic to know that you found the bed comfortable and the room clean. We take pride in our staff, and I'm glad to hear the front desk team made a positive impression during your check-in. We're also pleased you enjoyed the pool! We hope you get a chance to try our breakfast on your next visit—it's definitely worth it! We look forward to welcoming you back soon.
This motel is clean and welcoming. It is operated by non-Americans but they are doing a good job. The beds and pillows were comfy and the area was quiet. The breakfast had a good variety with something for everyone. My only concern was finding it! Their Best Western neon sign was out of order and we drove right past it. Maybe it will be fixed soon.
Hi catmcshaw, Thank you for your kind review! We're delighted to hear that you found our motel clean and welcoming, and that you enjoyed the comfort of our beds and pillows. It's great to know that our breakfast offerings catered to your needs! We appreciate your understanding regarding the operation of our team and are proud of the service they provide. I apologize for the inconvenience you faced in locating our motel due to the sign being out of order. We are currently working on getting that fixed to ensure our guests can find us easily in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay soon!
Bed was super comfortable! Room was sparkling clean. Breakfast was hot and hearty and healthy. I did have trouble understanding the desk lady when registering. The solid plexiglass destroyed hearing her important instructions. This was our only problem.
Hi Gowardamneagle, Thank you so much for sharing your positive experience! We're delighted to hear that you enjoyed our super comfortable beds, sparkling clean rooms, and hearty, healthy breakfast. We apologize for the difficulty you experienced during check-in. We understand that the plexiglass barrier can sometimes make communication challenging, and we appreciate your patience. We'll look into ways to improve this to ensure our guests receive clear and important instructions more easily. Your feedback is invaluable to us, and we're glad that, aside from this issue, you had an excellent stay. We look forward to welcoming you back the next time you're in the area.
Great customer service, rooms were large ,clean and comfortable. Bed were comfortable!!! Bathroom was spacious, plenty of room!! Love the amenities!!! Breakfast was some of the best I ever had. Lots to choose from!!Would definitely stay there again!!!
Dear robindJ648XH, Thank you for your wonderful review! We're happy to hear that you had such a positive experience during your stay. It's great to know you enjoyed our spacious and clean rooms, comfortable beds, and the variety of amenities we offer. We're especially pleased that you loved our breakfast! We aim to provide a satisfying start to your day, and your feedback truly makes our efforts worthwhile. We look forward to welcoming you back on your next visit!
The beds were comfortable. The room was clean. The breakfast was good. The employees were efficient. We will be back. Had an indoor pool. And an exercise room. Could buy drinks and snacks. Water for shower was hot and didn't run out before the showers were done.
Hi 273panw, Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the comfortable beds, clean room, and good breakfast. It's great to know that our team made your stay efficient and that the amenities, like the indoor pool, exercise room, and snack options, added to your experience. We're also glad the hot water held up for your showers! We look forward to welcoming you back on your next visit.
A 5. The only thing that I could see that needed change, the towels were getting really thin. Everything was clean and the bed was so comfortable. We had 2 puppy dogs. We had enough room to walk them. The place didn't have a pet smell at all. We will probably use them when we return.
Hi Linda B, Thank you for your fantastic review! I'm thrilled to hear that you had a comfortable stay with your puppies and that our hotel felt clean and welcoming. It's great to know that you appreciated the dog-friendly atmosphere without any unpleasant odors. We also appreciate your feedback about the towels, and we'll look into that to ensure we maintain our quality standards. We can't wait to welcome you and your furry friends back on your next visit! Thank you for choosing us!
The hotel was great! Akia at the desk was awesome! Hotel was clean and staff was friendly and professional! Good breakfast as well. Would stay there again if passing through Lonoke, Arkansas. We would rather stay in a smaller town than in the city.
Hi F8626XOkimr, Thank you so much for your glowing review! We're delighted to hear that you had a great stay with us. Akia will be thrilled to know she made such a positive impression on your visit! We're also happy that you found the hotel clean, our staff friendly and professional, and that you enjoyed our breakfast. We love being able to provide a welcoming atmosphere in a smaller town like Lonoke, and we're glad it was the perfect stop for your travels. We look forward to welcoming you back the next time you're passing through!
Stayed one night while traveling cross country. Staff was super friendly and helpful. Room was clean and comfortable. Area felt safe, and had good parking. Breakfast had a good amount to choose from and was quite delicious. Overall, I would definitely stay here again.
Hi Culture608927, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us while traveling cross-country. It's great to know that our friendly staff, clean and comfortable rooms, and safe environment contributed to a positive experience for you. We're also glad you enjoyed the breakfast offerings! Your kind words mean a lot to us, and we look forward to welcoming you back whenever your travels bring you this way again.
Awesome if only the young lady at the front desk when we arrived had been more pleasant and sincere and spoke (behind the plexiglass) so that she could be heard!!!! The hotel and everything else was great!!! Just ask the front desk young lady to throw in a little friendliness; it goes a long way!!!
Hi rhondam340, Thank you for taking the time to share your feedback. I'm delighted to hear that you found our hotel and everything else about your stay to be great! However, I am sorry to hear that your experience with our front desk staff member did not meet your expectations. Your comments about the importance of friendliness and clear communication are noted, and we will address this with our team to ensure a more welcoming and pleasant interaction for all our guests. We appreciate your understanding and patience regarding the plexiglass barriers, which are in place for everyone's safety. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience.
This is one of the best BWs we've stayed in. Very clean, well maintained and nicely furnished. Easy to find from I-40 and a good rate for our budget. The desk clerk was friendly and helpful. Breakfast in the usual Best Western tradition- plenty of choices to start our day. We'd stay again!
Hi norma3m, Thank you for your wonderful review! We are happy to hear that you found our Best Western to be one of the best you've stayed in. It's fantastic to know you appreciated the cleanliness, maintenance, and furnishings of our hotel. We're glad you found us easily accessible from I-40 and that our rates fit your budget. It's also great to hear that our friendly desk clerk and the breakfast offerings met your expectations. Your intention to stay with us again is the highest compliment we could receive. We look forward to welcoming you back and providing another excellent experience.
The location is convenient to the interstate and a few fast food stops, the room was very clean and quiet, the bed was comfortable, and the breakfast was plentiful. One thing, and it's significant- the fragrance in the lobby and hallway was very overpowering. It was just too strong and will drive some away if it hasn't already. I'm just happy it wasn't in the room.
Hi Richard H, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, clean and quiet room, comfortable bed, and plentiful breakfast. However, we are very sorry to learn that the fragrance in the lobby and hallway was overpowering. Your comfort is important to us, and we appreciate your candid feedback. We will address this issue with our team to ensure the fragrance levels are more subtle and welcoming for all our guests. We hope to have the pleasure of welcoming you back for an even better experience in the future.
It was the first time we stayed at a best western. We were very impressed! It was very clean. The breakfast was incredible, there was a large variety. Everything was hot and fresh. The staff was very friendly! We are definitely going to stay here again.
Hi 539shayneb, Thank you so much for your wonderful review! We are happy to hear that your first experience staying at a Best Western exceeded your expectations. It's great to know that you found our hotel very clean and enjoyed the incredible variety at breakfast. Our team takes pride in providing friendly service, and your kind words are much appreciated. We are delighted that you plan to stay with us again, and we look forward to welcoming you back for another fantastic stay.
Best pillows, bed and sheets I've ever experienced! I actually took A picture of the manufacturer tags so I can try and buy for myself, they're that good. Incredibly well cared for property and great staff. Breakfast eggs were unimpressive but everything else was awesome
Hi D3755ZWmiker, Thank you for your fantastic review! I'm happy to hear that you found our pillows, bed, and sheets to be the best you've ever experienced. We take great pride in providing a comfortable and well-cared-for property, so it's wonderful to know that our efforts are appreciated. I'm also glad to hear that our staff made a positive impression. I'm sorry to hear that the breakfast eggs didn't meet your expectations. We're always looking for ways to improve, and your feedback will be taken into consideration as we evaluate our breakfast offerings. Thank you again for your kind words, and we look forward to welcoming you back soon!
Will, the receptionist was very kind and attentive, from the beginning, the environment was very clean, and the breakfast was excellent, I recommend this hotel to rest in a super clean room as well as the bathroom, i give to them 5 stars as well.
Hi DayTrip51219542572, Thank you for your glowing review! We're happy to hear that Will provided such kind and attentive service and that you found our environment clean and inviting. It's wonderful to know that you enjoyed our breakfast and that your room met your expectations for cleanliness and comfort. Your recommendation means the world to us, and we're honored to have earned your 5-star rating. We look forward to welcoming you back for another restful stay!
Very nice, clean hotel.. the staff was very professional too. We will plan on staying here when on this route. After checking prices of the other hotels in the area - this was a great deal. Breakfast was good too. Hot and cold selection and a great coffee machine !
Hi foursquares, Thank you so much for your kind words. We're happy to hear that you enjoyed your stay with us and found our hotel to be clean and our staff professional. It's wonderful to know that our rates, breakfast selection, and coffee machine contributed to your positive experience. We look forward to welcoming you back on your next trip through the area. Safe travels and thank you for choosing our hotel!
If you want an “EXCELLENT “ place to stay, this Best Western is it!!! This location is exceptionally clean, quiet and reasonably priced. The front desk staff (Crystal Redfield) is an exceptional employee and if more businesses had employees like her the business would excel. We look forward to staying again.
Hi brianwX5391JR, Thank you so much for your wonderful review. We're happy to hear that you had an excellent experience at our Best Western. It's great to know that you found our location clean, quiet, and reasonably priced. We're especially grateful for your kind words about Crystal Redfield. We're fortunate to have such a dedicated and exceptional team member, and I'll be sure to share your feedback with her. We look forward to welcoming you back on your next visit!
I've stayed here numerous times and each has been just what I needed: a good room, gracious staff, a hearty breakfast...at a decent price! There's also a pool, exercise room, and a business center for those desiring them...I come to rest while en route... And There's a rewards program as well. I'm sold!
Hi 796Xljohns, Thank you so much for your wonderful review. We're happy to hear that your stays with us have consistently met your needs and that you've enjoyed our amenities, including the pool, exercise room, and business center. It's great to know that our staff and breakfast have added to your experience. We're also glad you find value in our rewards program. We look forward to welcoming you back on your next journey.
The room was immaculately clean. No musty smell like many other places I have stayed. I LOVED the citrus products and the idea of not being limited to the teeny tiny bottles at most places. Beds were comfy and fresh. DOWNSIDE: We were awakened by guests out in the hallway at 6:30 am. I think they had their door opened and were in and out of their room. Maybe some signs posted to be considerate of others while in the halls would be a good idea. They were loud for at least 30 minutes! Otherwise, the stay was great and I would highly recommend to others.
Hi loried587, Thank you for sharing your feedback with us. We're happy to hear that you found your room immaculately clean and enjoyed our citrus products and comfortable beds. Your comfort is very important to us, so we're thrilled that these aspects of your stay met your expectations. We apologize for the disturbance caused by other guests in the hallway. We appreciate your suggestion regarding signage, and we will certainly look into implementing measures to help ensure a quieter environment for all our guests. Thank you again for your recommendation. We look forward to welcoming you back and providing you with an even better experience.
It was a nice, clean, and comfortable room. The check in went very smooth with a friendly staff. The parking area seemed safe and secure with plenty of parking. The morning Breakfast are was clean and well stocked I would highly recommend this hotel for anyone traveling with family or friends
Hi C5108HNrihardh, Thank you for your wonderful review. We're happy to hear that you found your room clean, comfortable, and that your check-in experience went smoothly with our friendly staff. It's also great to know that you felt safe and secure in our parking area and enjoyed our well-stocked breakfast. We truly appreciate your recommendation and hope to welcome you and your family or friends back in the future.
The room was nice and clean. The bed comfortable. Chrystal checked us in and she was so nice and helpful. We stayed here a few months ago and she checked us in then too. There was a large breakfast selection. The only complaint we had was we wanted to watch the MLB Allstar game in the evening, but they didn't get Fox on the TV. They got CBS, NBC, ABC, but not Fox??
Dear judydickson, Thank you for your feedback. We're pleased to hear that you found your room nice and clean, and that the bed was comfortable. It's wonderful to know that Chrystal provided excellent service during both of your stays. We're glad you enjoyed the large breakfast selection. We apologize for the inconvenience of not having Fox available to watch the MLB All-Star game. We'll look into expanding our channel offerings to better accommodate our guests. We appreciate your review and hope to see you again soon!
We weren't sure what to expect as this was our first time traveling this direction. We wanted to find something west of Memphis and east of Little Rock. After searching online, we found this Best Western plus and decided to give it a shot. I was able to pay with points, which was nice! Check in was quick and easy. We brought our dog and there was a $20 charge for her. No issues there. Our room was located right next to an entry door which made bringing in luggage easy. The hotel itself and the room had an overwhelmingly floral/gardenia smell. The smell was honestly too strong. If it would've been toned down a bit, it would've been fine, but I woke up with a headache and a sore throat from it. We were in room 102 and the room is somewhat dirty and really needs a good scrub down. The trim is dirty, the walls are dirty. It's not so bad that we didn't want to stay, but it's not somewhere we would stay for a week. It was fine for an overnight. No signs of any bugs except for a couple mosquitoes flying around, which is unavoidable during the summertime in the south. The mattress was very comfortable and we had the best nights sleep as far as that's concerned, of our trip over the past couple weeks. The pillows are euro pillows, which the best western's all seem to all have now. Terrible little lumpy pillows but if you ask for a couple extra, you can prop yourself up OK. The breakfast smelled good but we woke up too late to snag some. They do have a wonderful espresso machine which I was able to use before they closed down the breakfast area. I did not swim, but the pool looked lovely and clean from outside the door. I used the laundry facilities ($1.50 each in quarters) and they were fine. Vending and soda machines at the end of the hall are convenient. There's also a gas station right in front of the hotel for beverages/odds & ends. Convenient place and I would definitely stay again if it was just an overnight. I would not want to make it long stay unless they cleaned up a little bit better though. There seem to be plenty of parking when we were there. The garbage at the rear door closest to our room door was overflowing and garbage on the ground. The small area for pet relief seemed cleaned up and was natural grass, not turf so that was nice. I gave it four out of five stars because overall it's fine for a two star hotel and a quick stay. With a little elbow grease and less perfume, they could get a five star I believe.
The lady at the front desk was very kind, welcoming, and helpful. The room very clean and the beds were comfortable. There was a pool, fitness room, and a complimentary breakfast. Overall a pain free and pleasant stay. I would certainly go back!
Hi N1769BPwillc, Thank you for your fantastic review. We're happy to hear that you had such a pleasant and pain-free stay with us. It's great to know that our front desk staff made you feel welcome and provided helpful service. We're also delighted that you found the room clean, beds comfortable, and enjoyed our amenities such as the pool, fitness room, and complimentary breakfast. We look forward to welcoming you back on your next visit!
Very clean inside and out. Well maintained. Easy parking Location right off of interstate so very convenient. Bed was very comfortable. Very quiet surroundings. Breakfast was good with lots of choices. Air conditioner was quiet and kept room comfortable. Easy checkin and checkout process.
Hi Y6791Nqbonnief, Thank you so much for your glowing review. We are happy to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our hotel very clean, well-maintained, and conveniently located off the interstate. We're delighted that you enjoyed the comfortable bed, quiet surroundings, and our breakfast offerings with plenty of choices. We're also pleased that the air conditioner kept your room comfortable and that you found the check-in and checkout process easy. We look forward to welcoming you back on your next visit!
We stayed here after a wedding as it was the second cheapest and seemed pretty nice. The room was spacious, clean, and didn't have any odors. We liked that we could control the AC from the wall instead of the unit panel itself. It was a little noisy but that's any hotel room AC. Bed was super comfortable, however the pillows were very flat. The TV is a normal tv with cable channels, we personally wished it was a smart TV. As for the bathroom, it was surprisingly spacious and had plenty of counter space. The shower had good pressure and all the linens were clean. My only complaint for the bathroom is the lighting is VERY dim so don't expect to do your makeup in front of the mirror, I had to prop my phone up at the desk in the room. Breakfast was awesome and featured boiled eggs, scrambled eggs, sausage links, waffles, biscuits, gravy, toast, muffins, bagels, cereals, fruits, juices, and coffee. Overall a nice hotel for a short stay, just could use some small upgrades.
Hi 234ashleeg, Thank you for choosing to stay with us and for sharing your detailed feedback. We're glad to hear that you found our hotel spacious, clean, and comfortable during your post-wedding stay. We appreciate your compliments regarding the AC control convenience and the comfort of our beds, although we apologize that the pillows didn't meet your expectations. Your feedback about the TV and bathroom lighting is valuable, and we will consider it as we continue to make improvements. It's great to know that you enjoyed our breakfast offerings. We strive to provide a variety of options to cater to our guests' preferences. Thank you for your suggestions and for highlighting the positive aspects of your stay. We hope to welcome you back for another pleasant visit soon.
Spacious room, comfortable bed, pet friendly hotel. Conveniently located right off route 40. Thought we were in middle of nowhere but discovered a super Walmart walking distance away for food or needed items, so that's a big plus. Hot breakfast included with room. Only complaint is that the coffee maker is located in the bathroom, and that's just gross.
Hi DeanGayle, Thank you for taking the time to share your feedback! We're pleased to hear that you enjoyed our spacious room, comfortable bed, and pet-friendly accommodations. Our convenient location near Route 40 and the nearby Walmart are indeed great benefits for our guests, and we're glad you found them useful. We appreciate your positive comments about the hot breakfast included with your room. We apologize for the placement of the coffee maker in the bathroom and understand your concern. Your feedback is important to us, and we will review this with our team to improve our guest experience. We hope to have the pleasure of welcoming you back soon!
It is so clean and reasonably priced! Everything is in good working order. The halls/doorways are well lit. The breakfast is hot with a lot of variety and even has an espresso machine. There is iced lemon water, hot water, and coffee available at all times. There is so much attention to the little details that make a good stay great!
Hi OnAir3041891844, Thank you for your fantastic review. We're happy to hear that you enjoyed your stay and found our hotel clean and reasonably priced. It's great to know that everything was in good working order and that you appreciated our well-lit halls and doorways. We're especially pleased that you enjoyed our hot breakfast with its variety of options and the espresso machine. Providing iced lemon water, hot water, and coffee at all times is one of the many ways we aim to make our guests' stays more comfortable, and it's wonderful to hear that these details contributed to your positive experience. Your kind words about our attention to detail mean a lot to us. We look forward to welcoming you back for another great stay!
Very clean. We were happily surprised about the condition of this hotel. We usually stay at a competitors hotel but for this location it had bad reviews so we decided to try this Best western. The beds were clean and comfortable. We have bookmarked this location so when we come back through, we will stay there again. Only negative is all the tables in the breakfast area were dirty and I had to find hot water to clean the syrup off.
Hi 406mrsc, Thank you for your feedback. We're happy to hear that you had a pleasant stay with us and that you found our hotel very clean and the beds comfortable. It's wonderful to know that we exceeded your expectations compared to your usual choice of hotel. We apologize for the inconvenience with the cleanliness of the tables in the breakfast area. Your feedback is important to us, and we will address this with our team to ensure that all areas of our hotel meet our high standards of cleanliness and guest satisfaction. We appreciate you choosing to bookmark our location for future visits. We look forward to welcoming you back and providing you with another great stay.
It was very Very clean and a nice complementary breakfast. Kids loved the inside pool and that it was open til 10. The Beds were comfortable and pillows were so soft. Just a great overall experience and the price was rite. Will definitely be staying again
Hi trampisc2024, Thank you for your fantastic review. We're happy to hear that you had a great overall experience and that you appreciated the cleanliness, complimentary breakfast, and comfortable beds. It's wonderful that your kids enjoyed the indoor pool and its extended hours. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!
Nice and clean room, great cappuccino machine and full breakfast bar. My only complaint is that the parking lot is blacktop and probably 200F in the sun - if you have a dog you'll have to be strategic about how to get them in and out. I'll be back though, we had a nice overnight stay.
Hi H3518PWmichellem, Thank you for sharing your experience with us. We're glad to hear that you enjoyed the clean room, our cappuccino machine, and the full breakfast bar. Your feedback about the parking lot is appreciated, and we understand the concern for pet owners. We'll look into ways to make this easier for our guests with pets. We're delighted that you had a nice overnight stay and look forward to welcoming you back soon.
Clean, very comfortable with restaurants and fuel station near by. Breakfast very good. Best Western has always been a great choice. All this for a reasonable price. Will recommend and probably return. And I didn't even have a reservation!
Hi G741NTcharlesw, Thank you so much for your kind words and for taking the time to share your experience. We are happyto hear that you found our hotel clean and very comfortable, and that you enjoyed the convenient location with nearby restaurants and fuel stations. It's wonderful to know that you had a good breakfast and appreciated the value we offer. We are thrilled to be your choice for accommodations and are grateful for your recommendation. It's great to hear that we could provide you with a pleasant stay even without a reservation. We look forward to welcoming you back on your next visit.
Nice, Clean hotel. It was a safe hotel. Super Nice beds and good pillows! Attendant was so helpful! Checked in at midnight. Didn't get to make it to breakfast. No coffee in the lobby. Pool and fitness center looked clean! Would definitely stay here again! Nice little town.
Hi angelabV596OH, Thank you for sharing your experience with us. We're happy to hear that you found our hotel nice, clean, and safe. It's great to know you enjoyed the beds and pillows and found our attendant helpful during your late check-in. We're sorry you missed breakfast, but we're glad to hear the pool and fitness center met your expectations. We appreciate your feedback about the coffee in the lobby and will take it into consideration. We look forward to welcoming you back on your next visit to our lovely town!
The staff was very friendly and helpful. Everything was immaculate and in working order. The breakfast had many choices and were all very tasty. This was one of my best stays at various motels this trip. I will more than likely choose Best Westerns in the future.
Hi dianasP5846LJ, Thank you for your wonderful review. We're happy to hear that our friendly and helpful staff, immaculate facilities, and delicious breakfast made your stay so enjoyable. It's great to know that this was one of your best stays during your trip. We look forward to welcoming you back to Best Western in the future.
Check in was fast, room was clean. Fairly quiet as well, except a few rowdy people showing up late, which didn't last long. Doors slamming kept waking me up, but that's not the hotel's fault! Overall a good experience. Gas and food very close.
Hi brettpX1816TP, Thank you for your review and for choosing to stay with us. We're pleased to hear that you had a smooth check-in experience and that you found your room to be clean and fairly quiet. We apologize for any disturbance caused by rowdy guests, and we appreciate your understanding that this is beyond our control. It's great to know that overall you had a good experience with us. We're glad our convenient location near gas and food options was beneficial for your stay. We hope to welcome you back again in the future!
Stayed 3 different times while moving from OK to TN. Conveniently located to hwy as well as gas station, restaurants and Walmart. Beds are firm and very comfortable. Front desk staff are courteous, although the checking process seemed to take longer than expected... but we did have 7 traveling with us and needed 3 rooms. Great breakfast options but eating room is a little tight. Would gladly stay again.
Thank you for choosing our hotel multiple times during your move. We appreciate your feedback on our convenient location and comfortable beds. We will share your kind words about our staff. Your review will help us improve our check-in process and breakfast area for a better experience. We look forward to welcoming you back in the future.
Great place to stop just before Little Rock. This hotel is Super clean, bed was extremely comfortable and breakfast was fantastic. Lots of room for large vehicles to park. The pet fee was only $20 compared to most of the places in the area. We will definitely stop here again.
Hi Pioneer27342966769, Thank you so much for your fantastic review. We're happy to hear that you found our hotel super clean and that you enjoyed the extremely comfortable bed and fantastic breakfast. It's also great to know that our parking accommodations for large vehicles met your needs and that you appreciated our pet-friendly policy with a reasonable fee. We look forward to welcoming you back on your next trip through the area. Safe travels and see you soon!
This management and ownership group knows how to care for a property. I was pleasantly surprised by service, cleanliness of rooms and property amenities. After checking out the competition I promptly booked here. Best hotel in many miles by many miles!
Hi H9359MProbertw, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. It's fantastic to know that you were pleasantly surprised by our service, the cleanliness of our rooms, and our property amenities. Our management and staff work diligently to ensure that our guests have the best possible stay, and it's incredibly rewarding to hear that our efforts made a difference. We're honored that you chose to stay with us after checking out the competition and even more pleased to hear that you consider us the best hotel in the area. Your kind words are truly appreciated and motivate us to continue maintaining high standards. Thank you again for your review, and we look forward to welcoming you back for another exceptional stay in the future.
Front desk folks were awesome. Lobby was nice and clean and smelled good. The room was clean n cool. The bed was really comfy. Hot water was great. TV had a lot of channels to choose from which is nice. Overall very satisfied. Definitely would stay again.
Hi Roving24150004477, Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. It's great to know that our front desk team, the clean and welcoming lobby, and the comfortable room met your expectations. We're also glad you enjoyed the comfy bed, hot water, and TV channel selection. Your satisfaction is our top priority, and we're thrilled to hear that you will stay with us again. We look forward to welcoming you back on your next visit!
It has easy access from the interstate. The staff very friendly and helpful. They offer an early good breakfast for any leaving early. We had an easy check in and out. The only thing close to eat was fast food and another sit-down chain restaurant which was ok for us. We would recommend this hotel.
Hi E1234HEphillips, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and appreciated our convenient location, friendly staff, and early breakfast offerings. We strive to provide a seamless check-in and check-out process, so it's great to hear that you found it easy. While our dining options nearby may be limited, we're glad they met your needs during your stay. Thank you for your recommendation. We look forward to welcoming you back on your next visit!
Over night stay on the way home to Oklahoma. Check in took too long since I'd done a pre-check earlier including ID. I think it was a new employee?? Room was large and both room & bath were very clean. Bed and pillows were super comfy. Got a great night's sleep after driving 8 hours! Breakfast room was bright and clean. Had scrambled eggs, sausage links with biscuits and gravy. Nice touch was grated cheese for the eggs. Nice assortment of bread, cereal, muffins plus waffles. Pool looked nice but we didn't use it. Workout room had "Out of order" sign on the door. Lonoke doesn't boast large dining choices so we got roasted chicken, mac'n'cheese & pint of ice cream at Walmart just 5 minutes away! Overall a nice stay.
Hi JPB1951, Thank you for taking the time to share your detailed feedback about your recent overnight stay with us. We truly appreciate your input and are delighted to hear about your overall positive experience. First and foremost, I apologize for any inconvenience you experienced during the check-in process. We strive to provide efficient and seamless service to all our guests, and I apologize if there was any delay, especially considering your pre-check earlier. Rest assured, we will address this issue with our team to ensure a smoother check-in experience in the future. It's wonderful to hear that you found your room to be spacious, clean, and comfortable. Providing a relaxing environment for our guests is always our top priority, and we're delighted to know that you enjoyed a great night's sleep after your long drive. I'm pleased to hear that you enjoyed our breakfast offerings, and I'm glad you found the selection to your liking. It's great to know that you appreciated the variety and the added touch of grated cheese for the eggs. I apologize for the inconvenience regarding the workout room being out of order. We will look into this matter promptly to ensure it is addressed and made available for our guests to enjoy. Thank you for your kind words about our pool area, even though you didn't get the chance to use it. We hope you'll have the opportunity to enjoy it during a future stay. Lastly, I'm glad you were able to find dining options nearby and that you had an overall pleasant stay with us. If you ever find yourself passing through Lonoke again, we would be delighted to welcome you back for another enjoyable stay.
Everything was so clean. The room was so convenient especially for our dog. Breakfast was excellent with many choices - even blueberries! Front desk service was so accommodating at check-in and checkout. We will definitely be staying here again
Hi Marjorie W, We are absolutely thrilled to hear about your positive experience during your recent stay with us! Thank you so much for taking the time to share your feedback. It's wonderful to hear that you found everything to be clean and convenient, and we're delighted that our pet-friendly accommodations were well-suited for your needs. We understand how important it is to feel comfortable while traveling with your furry friend, and we're glad we could provide a welcoming environment for both you and your dog. We're also delighted to hear that you enjoyed our breakfast offerings, including the blueberries! Our team works hard to ensure that there are plenty of delicious options available to suit every palate, so we're thrilled that you found something to enjoy. I will be sure to pass along your kind words to our front desk team. Providing accommodating and friendly service is always our top priority, and we're delighted to hear that they made a positive impression on you during both check-in and checkout. Thank you again for choosing to stay with us, and we can't wait to welcome you back for another excellent stay in the future.
The staff member made registration easy and shared all the information I needed for my stay. My room, the hallways and the stairs were all clean. The hotel smelled good. The breakfast was good, but the area is small. There were options for breakfast and the coffee machine to make your own coffee is excellent, they have two waffle makers. The food is hot. The scrambled eggs were very good. The Mexican restaurant which is close to the Best Western is good. There's a Walmart close by. There is also a waffle house, but I've never eaten there. The Indoor pool appeared to be clean. I did not swim. The fitness room was closed.
Hi debrabX267WM, Thank you so much for taking the time to share your detailed feedback! We're thrilled to hear that our staff made your registration process easy and provided all the necessary information for your stay. It's wonderful to know that you found your room and our facilities to be clean and well-maintained, and we're delighted that you enjoyed the pleasant aroma throughout the hotel. We're glad you appreciated the breakfast options, including the freshly made waffles and hot scrambled eggs. We'll certainly take note of your feedback regarding the breakfast area size to see how we can improve this aspect of your experience. We're also grateful for your recommendations on nearby dining and shopping options. We apologize for the fitness room closure during your stay and hope to have it available for your next visit. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!
A great stop and location on our travels. Very easy on and off the freeway. Hotel was very clean and staff was very friendly. The rooms were clean and didn't have any odor or stains. Breakfast was good for a start on a long days drive. Will stay here again.
Hi Ikotowski, Thank you so much for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you had a great experience and that our hotel provided you with a comfortable and convenient stop during your travels. We're delighted that you found our location to be convenient and easily accessible from the freeway. Providing a hassle-free experience for our guests is one of our top priorities, and we're glad that we met your expectations in this regard. It's wonderful to hear that you found our hotel to be very clean and that our staff was friendly and welcoming. We take great pride in maintaining a high standard of cleanliness throughout our property, and we're pleased that our efforts were evident during your stay. We're glad that you enjoyed our breakfast offerings and that it provided you with a good start to your day of travel. We appreciate your kind words and your recommendation, and we look forward to welcoming you back for another great stay in the future!
Overnight stay on our way to Chicago. Clean, organized well staffed. Convenient location for our road trip. 2nd time here. Previous here in November. Looks like others are discovering great location. Real estate Investors take notice.
Hi W1537PLgerardoc, Thank you for choosing to stay with us once again and for taking the time to share your positive experience. We're delighted to hear that you found our hotel clean, well-organized, and conveniently located for your road trip to Chicago. It's always a pleasure to welcome back returning guests, and we're thrilled to know that you've chosen to stay with us for the second time. We take great pride in providing a comfortable and enjoyable experience for all our guests, and we're glad to hear that we've met your expectations once again. Your kind words about our staff and the overall organization of our hotel are truly appreciated. We strive to ensure that every aspect of our guests' stay is well taken care of, and it's rewarding to hear that our efforts have made a positive impression. We're also pleased to hear that you find our location convenient and that you've noticed an increase in guests discovering our hotel. We're always striving to provide a welcoming and comfortable environment for all travelers, and it's encouraging to see our efforts recognized. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area.
Great service and very comfortable clean rooms. I would stay at this hotel again. Will recommend any of my friends or family to stay
Hi bradmH4472CT, We're thrilled to hear that you had a great experience during your stay with us and that you found our service exceptional and our rooms comfortable and clean. We're delighted that you would choose to stay with us again, and we truly appreciate your recommendation to your friends and family. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could make your stay memorable. Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!
Room was clean and the bed was comfortable. Only thing that I can complain about was the bathroom lights. They need a higher watt bulbs. Was kind of dark.
Hi jonathangN2131RF, Thank you for sharing your feedback with us! We're glad to hear that you found your room clean and the bed comfortable. Your comfort and satisfaction are important to us, so we're pleased that we could provide a pleasant environment for your stay. We appreciate your feedback regarding the bathroom lights. We apologize for any inconvenience caused by the lighting being too dim. Your comment has been noted, and we will look into the possibility of installing higher watt bulbs to improve the brightness in the bathroom. Thank you again for bringing this to our attention, as it helps us to identify areas where we can make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future.
Had a great experience, the room was clean, quiet and comfortable. The front desk lady was friendly and helpful. Breakfast was hot and delicious
Hi Discover09807586124, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great stay and that everything met your expectations. It's fantastic to know that you found your room clean, quiet, and comfortable, providing the perfect environment for a restful night's sleep. We're also delighted that our front desk staff provided friendly and helpful service throughout your stay. Ensuring our guests feel welcome and well taken care of is our top priority, so we're glad to hear that our team made a positive impression on you. Additionally, we're pleased that you enjoyed our breakfast offerings and found them hot and delicious. Providing a satisfying start to the day is important to us, and we're glad we could deliver on that front. Thank you again for choosing to stay with us, and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back for another great experience in the future!
Everything was great, food, staff, the pool. Only negative would be that the free WIFI didn't work. It said we were connected but I am assuming too many ppl were on the internet at same time.
Hi Nomad15937809733, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our food, staff, and pool facilities. We apologize for any inconvenience caused by the issue with our free Wi-Fi. We understand the importance of reliable internet access for our guests and will investigate this matter further to ensure that our internet service can accommodate our guests' needs more effectively, especially during peak usage times. We appreciate your understanding and patience regarding this matter. We hope to welcome you back for another enjoyable stay in the future.
The motel was clean and nice, staff were very friendly and helpful. I enjoyed my stay for the the most part, however there was a hiccup. The people who were in the room next to me had dogs, who barked & growled approximately half the night. I called the front desk to see if they can could remedy the situation. It wasn't the most pleasant experience, but I made the best of it.
Hi N420LYbarbaraw, We're pleased to hear that you found our motel clean and nice, and that our staff provided friendly and helpful service during your visit. We sincerely apologize for the inconvenience caused by noise from neighboring guests with dogs. We understand how important a peaceful night's rest is, and we regret that this impacted your stay. Our team strives to ensure all guests have a comfortable experience, and we apologize for falling short in this instance. We appreciate your understanding and for making the best of the situation. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more restful experience in the future.
The pillows were fantastic but more importantly, I received a genuine warm welcome! Clean, welcoming, accommodating, comfortable! Homemade breakfast was available as well. I'd stay at this location again! Right off the highway for easy access too.
Hi 598tristaj, Thank you so much for your wonderful review! We are delighted to hear that you had a fantastic stay with us and enjoyed our comfortable amenities, especially the fantastic pillows and homemade breakfast. Providing a warm and genuine welcome to our guests is a top priority for us, and we're thrilled that you felt well-received during your visit. It's also great to know that our location off the highway made your stay convenient and accessible. We truly appreciate your kind words and are grateful for your recommendation. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you to the area. We look forward to hosting you again soon!
Very clean and comfortable hotel. The bed was amazing! Continental Breakfast was very good and the staff exceptional. Our stay was relaxing after a very long day of traveling on the road. We would recommend and definitely stay at this hotel again!
Hi Trail06805225013, Thank you so much for your wonderful review! We are delighted to hear that you had a relaxing and comfortable stay with us after a long day of traveling. It's fantastic that you found our hotel to be clean and the bed to be amazing – a good night's sleep is key to rejuvenation on the road. We're also thrilled that you enjoyed our continental breakfast and that our staff provided exceptional service throughout your stay. We strive to create a welcoming and relaxing atmosphere for all our guests. Thank you for recommending our hotel, and we look forward to welcoming you back on your next visit to the area. Safe travels, and we can't wait to host you again soon!
The best part was Chrystal at the front desk. She was kind, friendly and very helpful. I wasn't very hungry and had some celery in our ice chest. I wanted some peanut butter to eat on the celery. Chrystal found some for me! The room was clean. The only thing missing was a freezer in the frig. We wanted to freeze our ice packs, but no freezer section in the frig. Other than that one thing, our stay was great.
HI judydeickson, Thank you for taking the time to share your experience with us. We are thrilled to hear that Chrystal provided exceptional service and went above and beyond to assist you during your stay. We will be sure to pass along your kind words to her. We're glad that you found your room clean and comfortable. However, we apologize for any inconvenience caused by the lack of a freezer section in the refrigerator. Your feedback is important to us, and we will take this into consideration as we strive to improve our amenities for future guests. We appreciate your understanding and are delighted that overall, you had a great stay with us. Should your travels bring you back to the area, we would love to welcome you again and provide you with another enjoyable experience.
Very friendly & helpful at check in - We traveled with an ESA pet, so utilized a pet friendly room. Even the back stairs leading to the room were clean and fresh smelling. The room & bathroom impeccable, bed comfy. Pillows are big & fluffy, so if you like a thinner one be sure to bring your own - Hubby loved them - but for me they were too much. However, everything else was literally perfect and more than made up for that small inconvenience. So glad we stayed!
Hi R782DMpb, Thank you for taking the time to share your experience with us. We're delighted that you found our staff to be very friendly and helpful during the check-in process. Providing exceptional service to our guests is our top priority, and we're glad that we could assist you and accommodate your needs. It's fantastic to hear that you found our pet-friendly room to be clean and fresh-smelling, even the back stairs leading to the room. We take great pride in maintaining high standards of cleanliness throughout our property, and we're pleased to hear that this was reflected in your accommodations. We're glad that you found the room and bathroom to be impeccable, and that the bed was comfy. While we're sorry to hear that the pillows were too fluffy for your liking, we appreciate your feedback and will take it into consideration for future improvements. We're thrilled that you enjoyed your stay overall and that everything exceeded your expectations.
Staff was great. We checked in very late, and someone was there to happily greet us. Nice pool for the kids. Good continental breakfast. Good location right off the freeway. ………………………….. I went for a run in the morning along beautiful country roads. All in all, it was a really nice stay. The front desk let us have an extra half hour for check out.
Hi MontesTravels, We are delighted to hear that you had a really nice stay during your recent visit to our hotel. It's wonderful to know that our staff made a positive impression on you and that you received a warm and friendly welcome despite your late check-in. Providing excellent service to our guests is our top priority, and we are pleased to hear that our team members were able to accommodate your needs. We're glad to hear that your children enjoyed the pool, and that you found our continental breakfast to be satisfactory. We strive to offer a variety of options to suit our guests' tastes and dietary preferences. Our convenient location right off the freeway makes us an ideal choice for travelers passing through, and we're delighted to hear that you were able to enjoy a scenic run along the beautiful country roads nearby. We're pleased to have been able to extend your check-out time to accommodate your schedule. It's our goal to make your stay as comfortable and stress-free as possible, and we're glad that we could help make that happen. Thank you again for your kind words and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Beautiful property with comfy rooms! Shower water pressure was great and towels were soft. Had to leave early, so we couldn't stay for breakfast, but coffee was available in room and in lobby. Right off Route 40 made it a convenient stop for us.
Hi FromAZtoPA, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at our property and that you found our rooms to be comfortable and inviting. Providing a cozy and welcoming environment for our guests is a top priority, and we're glad that we met your expectations in this regard. We're pleased that you found the shower water pressure to be great and that you appreciated the soft towels provided. Ensuring a refreshing and rejuvenating experience for our guests is important to us, and we're glad that you enjoyed these amenities. We understand the importance of convenience during travel, and we're glad that our location right off Route 40 made it a convenient stop for you. We're also pleased to hear that you found coffee available both in your room and in the lobby, providing you with a quick and easy way to start your day. We regret that you had to leave early and couldn't stay for breakfast, but we hope to have the opportunity to welcome you back for a future stay so you can experience our breakfast offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.
I was traveling across country driving for days. I chose Lonoke AR because I didn't want to stop in a busy city like Little Rock. I went an hour past to avoid the noise. This was the most sound proof room I'd stayed in for a long time. Silence. No loud door slamming etc. I slept for nearly 8 hrs uninterrupted. Unheard of on the road. Bed was comfy. All amenities were good.
Hi shelleytA507VX, Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a peaceful and restful stay at our hotel. We understand the importance of a good night's sleep, especially during long journeys, and we're delighted that you found our room to be exceptionally soundproof. It's wonderful to know that you were able to enjoy nearly 8 hours of uninterrupted sleep, a rarity on the road. We're also glad to hear that you found our bed comfortable and that you were satisfied with all of our amenities. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're pleased that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your future travels. Safe journeys ahead!
The room was comfortable and quiet at night. We are traveling cross country and this BW worked out very well. The only issue we had was the instant coffee machine, instead of fresh perked. The breakfast choices were very good otherwise. Thank you.
Hi rank824, Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be comfortable and quiet during your cross-country journey. We understand the importance of a good night's sleep, especially during long travels, so we're thrilled that you were able to rest well in our accommodations. We appreciate your feedback regarding the coffee machine. While we strive to provide amenities that cater to all our guests' preferences, we understand that some may have a preference for freshly perked coffee. We will certainly take your feedback into consideration as we continuously strive to improve our services. It's great to hear that you enjoyed the breakfast choices overall. We aim to provide a variety of options to accommodate different tastes and dietary preferences, so we're glad that you found the choices to be very good. Thank you for choosing to stay with us during your journey, and we hope to have the opportunity to welcome you back in the future
Very nice hotel with clean rooms and friendly staff. We loved the fact of no carpet in the rooms. The hot breakfast was great with lots to choose from. The coffee machine made excellent coffee of your choice. Our room was quiet, nice tv and comfortable beds.
Hi jab109, Thank you for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed your stay and that our clean rooms, friendly staff, and amenities met your expectations. It's fantastic to know that you appreciated the absence of carpet in the rooms, as we aim to provide a clean and modern environment for all our guests. We're delighted that you found our hot breakfast offerings to your liking and that our coffee machine provided you with excellent coffee options. We understand the importance of a peaceful night's rest, and we're glad to hear that your room was quiet and that you found the beds comfortable. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
We stayed for 2 nights. We came in town for a funeral and we were impressed. The hotel itself was clean. The staff was super friendly. Our room was sparkling. We even had some free breakfast. If we ever need to come back to town, we will stay here again!
Hi 649destinyb, Thank you so much for taking the time to share your positive experience with us. We're deeply sorry for the reason behind your visit, but we're grateful for the opportunity to have provided you with a comfortable and welcoming stay during such a difficult time. We're thrilled to hear that you found our hotel clean and that our staff exceeded your expectations with their friendliness and service. Providing a warm and hospitable environment for our guests is always our goal, and we're delighted that we could make your stay memorable, even under challenging circumstances. We're glad we could offer you a convenient start to your day. Thank you once again for choosing to stay with us, and we look forward to serving you again in the future. Safe travels.
Since I stayed at this hotel chain, I am and have been staying with them since on my trips. Such nice people, property is clean and can't say enough about the rooms, space, and comfort is amazing. They have a indoor pool, workout room, free breakfast
Hi N5698RJsusanm, Thank you for taking the time to share your wonderful experience with us! Your kind words about our team members, cleanliness, and the comfort of our rooms mean a lot to us. Providing a welcoming and comfortable environment for our guests is our top priority, and we are delighted to know that we have met and exceeded your expectations in these areas. We're glad to hear that you appreciate our amenities such as the indoor pool, workout room, and complimentary breakfast. We strive to provide our guests with everything they need for a pleasant and enjoyable stay, and we're thrilled that you have found our offerings to be satisfactory. Thank you for your loyalty and for choosing to stay with us time and time again. We look forward to welcoming you back for many more memorable stays in the future!
Very nice young lady checked us in, room was very clean and comfortable- great price/value. The bed linens were smooth and soft, very nice feel. Bath amenities were above average. You guys need to fix your review page a minimum of 200 characters is too much to ask… take whatever the guest is willing to give.
Hi christopherpJ3354JY, Thank you for letting us know how impressed you were with the services, cleanliness, comfortable beds and amenities of Best Western Plus Lonoke. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will always ensure that we keep delighting you with our facilities and services.
The ladies at the front counter were great! The room was cleaned and I slept great! They were able to set up my membership and hopefully it will work. They told me about all amenities that is available for used and how breakfast will be served in the morning.
Hi210virginiah, Thank you for staying with us and for your kind comments about our hotel! We appreciate your loyalty, and we were pleased to receive your excellent feedback about our front desk service, amenities, breakfast, and how much you enjoyed our clean accommodations. It was a pleasure having you and we hope to see you again soon.
Nice clean place Not the Ritz but all we needed for the night We were traveling fromSan Antonio to Knoxville and simply needed a clean comfy stay and this fit the bill plus the price was reasonable the staff was nice Breakfast was sufficient and the breakfast area was clean
Hi Chris S, Thank you for choosing to stay with us and your great review regarding your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our clean and comfortable accommodations and the service provided by our staff. We're also happy to know that the breakfast added to the enjoyment of your stay. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
Really liked the whole room, the employees were polite and respectful, courteous and helpful. The breakfast was one of the best we have had in our travels. The only thing I seen was they need a bigger place for the pets to go to the bathroom. Other than that one of the best places to stay I would recommend to anyone.
Hi Jeffryreed, Thank you for taking the time to share your review and experience. We are glad you liked your room, services, breakfast, and we appreciate you mentioning our polite, respectful, courteous, and helpful staff. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.
Check went smoothly. Desk clerk was friendly and was helpful to move me to a different room after the first one smelled like a smoking room. Everything was clean and well maintained. Breakfast was good.
Hi danielsU6508TQ, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, smooth check-in and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
The room experience was great. The staff was very friendly. Recommendation for restaurant for dinner was perfect. The breakfast was very disappointing. Biscuits were dry and hard. Gravy was too salty and pasty too eat. The eggs were cold.
Dear valued guest, Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your kind words regarding our hotel and our friendly staff. We are committed to providing exceptional service and ensuring that our guests feel welcomed and well taken care of. We are sorry to hear that you were not completely satisfied with our breakfast offerings. We understand that breakfast is an important part of the overall guest experience, and we strive to provide a variety of options to cater to different tastes and preferences. Your feedback is valuable to us, and we will review our breakfast offerings to see how we can make improvements and offer a wider selection to better meet our guests' needs. We appreciate your understanding and encourage you to share any specific preferences you may have, so we can take them into consideration for future improvements. It is through feedback from our valued guests like yourself that we are able to enhance the services and amenities we offer. Once again, thank you for choosing our hotel and for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience. If there is anything else we can assist you with, please do not hesitate to let us know. Kind regards, Team Best Western PLUS Lonoke Hotel
The halls and room were clean. The pool and gym looked pristine but we didn't have time to use them. I was able to have biscuits and gravy for breakfast so that made me very happy. Everyone working there was smiling and pleasant. If we ever have to go back to that part of Arkansas, we will book there again
The room was very clean, the bed extremely comfy and ease of check in/out. The breakfast was plentiful, but the biscuits were too hard and the eggs were extremely dry. All in all, I'd stop again! Side note: They need to fix the gap in the door between the frame and door. Too easy to Jimmy the lock and get in.
The bed and pillows were great! The breakfast was better than a lot of similar hotels. The pancake machine was pretty interesting! The only reason I give 4 instead of 5 is because I had to call the place when I got there because the lady at the desk was nowhere to be found! She came and was really nice but I would have loved some way to page her if she was busy doing other things
Clean and comfortable beds nice clean showers, a wide variety of items making for a nice breakfast very friendly staff over all a very good experience would most definitely recommend and stay there again
The accommodations were very nice. The staff was helpful and considerate. This hotel is tucked away near a gas station where I stopped to fill up and I just decided to stay. Breakfast was included but I overslept, but got coffee on my way out.
It was very late and we needed to stop. There are other hotels in the area but I HIGHLY recommend staying here. If you get Caleb at the front desk then you're day/night will be golden. He got us checked in swiftly and was very sweet to both my boys. My eldest interacted with him quite a bit & Caleb responded well. Clean hotel, comfortable bed and great variety at breakfast. I will stay here again if I'm ever in the area.
My stay at the Best Western Plus Lonoke was perfect. The room was clean and cozy, the a/c worked great, the building was quiet, which I appreciated, and the TV remotes worked! The front office was very helpful, provided me a room on the second floor, at my request. Anytime I drive through Arkansas on I-40, I will break my trip there!
After a long day and late night, it was nice to arrive to a helpful front desk, spotless room and leave in the morning with a nice breakfast. Plenty of breakfast choices and good coffee. The cleaning staff were smiling and singing as they worked. Highly recommend!
Everything was clean. The lobby was tasteful & inviting. The innkeeper was friendly & helpful. The mattress was comfortable. The pet fee at this hotel is the lowest we've ever had. I highly recommend.
Everything was how it should be: nice reception, clean, good breakfast, quiet room and reasonable price. We spent one night because we are heading home after a long road trip. This Best Western was perfect for a much needed rest. Thanks so very much!!
We needed a good place to sleep during our long road trip. This place is conveniently located near the interstate and has a few dining options and Walmart close by. The rooms are clean and breakfast options are plenty. Overall a good value.
The staff is very friendly , beginning with desk clerk to thesraff constantly rotating yhe breakfast items. The rooms were spacious and clean. Breakfast had enough choices to please everyone. Pool was a welcome reprieve from day of travel
Very clean & relaxing room.The mattress was very comfortable. Bertanyia at front desk at check-in was very Professional & Helpful. She forget to give us our free water & etc,& she did not mention ,Thank-You for being a Diamond member. Jay the very nice & Professional young gentleman ,who I checked out with was very friendly & ask,if we had a good stay. I said , we did have a very relaxing & comfortable stay.
The bed was awesome. We got the best night sleep ever. The room was clean. Staff at desk was polite,helpful. Breakfast was hot and just what we needed before taking to the road again. Thank you for the experience.
Located in a good location with mutiple restiarants and other services. Well maintained hotel, with comfortable rooms. Great staff, friendly service with a nice breakfast area! The indoor pool is a big bonus!
The good part is that this is a very clean hotel. The bad news is they did not honor my reservation but told me they did not have a room of the type I reserved (which I do not believe since the hotel wasn't even half full). Instead of offering an upgrade at the same price, they down graded my room and told me that was the only thing available.
Dear guest, thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With regarding an issue during your check-in, the front desk agent was a new hire and had recently finished her preliminary video trainings for check-in system so it may be possible that she was confused at the time of check-in and may also have encountered issue while assigning your reserved room. Once again, I'm extremely sorry for any inconvenience caused during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.
The front desk staff member that check us in was extremely helpful. He confirmed that we knew what amenities available to us. What time breakfast was available. He showed us the best way to get to our room. Will be returning to this location on our trip home as well as future trips.
Dear Guest. Thank you for your positive comments. We're so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner. Call us if there is anything we can help you with.
nice room helpful staff restaurants near by breakfast was okay may stop again if near by one day. Nick at the front desk was very helpful. right off the interstate freeway easy in and easy out thank you
Dear Guest, We're so happy to hear you had a great experience at Best Western Plus Lonoke Hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Best Western Plus Lonoke Hotel
Good place to stop for one night on the road. Facilities are older and in need of update. But the rooms are clean and they do allow pets. Really good Mexican restaurant next door. Easy freeway on and off.
Hello Linrals, thank you for sharing a review of your recent experience. Our team here at Best Western Plus Lonoke Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.
the staff was very pleasant and caring. I felt the price was way too high for a retired person. The room was nice and clean. Breakfast was not very good ... cold and lacked flavor. No variety offered and noticed people in the breakfast area the night before and not sure if the area was cleaned after they left
Dear guest, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Best Western Plus Lonoke Hotel. We sincerely thank you for taking the time to share your thoughts with us.
We traveled from Georgia to New Mexico just before the Labor Day holiday and stayed at the Best Western Plus in Lonoke, AR. We travel with a dog, and were so pleased this location welcomed our Great Pyrenees! Mr. Ray at the front desk is a master at hospitality. As I have mobility issues, he helped hold doors and made sure we had an accommodating room. He made check in quick and easy. The room was very clean, the beds comfortable. The location is quick off of I-40 and there are several options for dining nearby. I highly recommend this location and hope to stay here again on our next trip. Thank you Best Western for a wonderful stay.
Dear Guest, thank you for sharing a review of your recent experience. Our team here at Best Western Plus Lonoke Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon. Take care!
Rooms are clean, staff are there when you need them. The bed we slept in was firm. Over all the stay was a positive experience. This best western (BW) had hand sanitizer in multiple locations. Disinfected rooms after guest checked out.
Dear guest. we're so grateful that you took the time to share your feedback with us. We're thrilled to hear you enjoyed our service. We find it to be a favorite among many of our customers. It's our pleasure to serve customers like you. Have a wonderful day!
I can't believe the clerk remembered me from our last stay in February! Amazing team. Rooms are big and clean, staff is friendly and the breakfast gets your day off to a great start. Will definitely stay there again
Dear Guest, we're so happy to hear you had a great experience at Best Western Plus Lonoke Hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Great place to stop and rest in a cross country drive. Staff was excellent, room was clean and modern, and the breakfast and internet both great as well. Exceeded all expectations! Plus, there's a great local Mexican restaurant within walking distance called Mariachi Grill that was an added bonus. Will definitely remember this as a great stopping place!
Dear Guest, we're so happy to hear you had a great experience at Best Western Plus Lonoke Hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The Best Western Plus Lonoke Hotel Team
From check-in to check-out everything was great. Ray at the front desk was charming and pleasant, my room was nice and refreshingly cool - despite the heat advisory! The young lady at the front desk in the AM also did a fantastic job with keeping the breakfast area clean and stocked, while checking out guests. It's nice when staff takes pride in what they do, which obviously Ray, the young lady in the AM, and housekeepers do! Definitely would stay here again!
Thank you for taking a moment to share your experience at Best Western Plus Lonoke Hotel. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
We stopped here on our way to Tennessee. The check in was easy and the man was very nice and attentive. The room was very clean and the beds were great. The price was good. The breakfast was fully stocked and hot. This is a small town and it was very quiet.
Dear Rebeca, We're so happy to hear you had a great experience at Best Western Plus Lonoke Hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at BW Plus Lonoke Hotel
Reported and stated he would be right up. Never saw him and the temp in the room reached 80 degrees. When we reported the next morning, the front desk guy said “oh he was probably busy and just forgot. Sorry about that”.
Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back. Jay P. General Manager
I only met 2 staff members. There was no problems. The room was clean, everything that we used worked the way it made to work. Breakfast was good. I cannot say anything negative about our stay there. The location for my wife & I was halfway between our home & Norman OK
Dear William, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thank you and stay safe & well.
Staff were at the desk despite a late arrival and they were helpful with parking our trailer. Hotel was clean and everything functioned…….definitely not the case with many other hotels advertising themselves in the same bracket. For this type of hotel and price range……good value.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
While the area around the hotel is a bit run down and can be off putting, the rooms themselves are nice, clean, and comfortable and the staff is friendly, helpful, and responsive. As someone who travels a great deal with her dog, I LOVE Best Western hotels. Most of them have outside facing doors, making it easy to get in and out with my pet. And so convenient for packing and unpacking the car. I am a big fan of Best Western in general thanks to the fact that most of them have the door facing outside (and not inside the hotel itself, making taking your dog out at night for a bathroom break a huge production. BW's set up makes this a breeze. I really like this hotel and would stay again for sure. Also, while I don't love the overall industrial look of the area it is in - it is convenient to the highway and lots of fantastic restaurants.
Dear guest, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Stopped at the Best Western Plus Lonoke when returning from a disaster relief mission trip to Southwest Kentucky. It popped up as a potentially good spot to stop overnight, and it met our needs and expectations. Reservations were made with the BW app, check in was quick, and the beds were wonderful after 2 weeks of sleeping on cots. We left early so missed the provided breakfast, but very positive overall experience.
Dear David, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
Good value, breakfast was good as I typically dislike hotel breakfasts. We slept 9 hours and were in the hotel a total of 10 so not much to share but it was a pleasant experience and the staff was accommodating and friendly.
Dear Stewart, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
My stay at the Best Western Plus Lonoke AR was great. I got a good nights rest, no noise. Easy access to I-40. A great Mexican restaurant next door which was recommended by the desk clerk. Nice quite room at an affordable price.
Dear guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
They put us in a hallway with a bunch of people with dogs. We're told because we reserved online we couldn't change to another room. Dogs barked all night. Someone was trying to open our door at midnight. If it wasn't for my wife pleading with me not to open the door, someone would have been seriously hurt. Walls are paper thin. You can hear people talking and hear their television. The fan on the ac sounded like a jet was coming in for a landing. This place sucks. Do yourself a favor and pay a little more to stay at Holiday Inn or Hampton.
Dear Greg, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do welcome pets in select first & second floor guestrooms nearby exit door and have policies in place that are listed on our website as well as given to the guests with pets upon arrival. One of those policies references barking, and the owners are aware that if their dog disturbs others then they must be removed from the room in the appropriate fashion. If anytime you notify the front desk about any incident like this, our agents are able to handle the situation in an appropriate manner, however we did not receive any complain from your room with regarding pets barking next room and we could not resolve it, unless we had any knowledge of disturbance occurring in any of the room. Once again, we apologize for any inconvenience caused during your stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Love this hotel. Stopped when traveling in July and August Perfect access to get on and off freeway Great staff, really good breakfast and awesome coffee! Will definitely stop here in Lonoke when traveling!
Dear guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
We picked this location, because we were looking for a place between Little Rock and Memphis. We were pleasantly surprised by this property, because of its neat and clean appearance, and the wonderful historic city. Found a great restaurant in downtown called the Grumpy Rabbit, that added to the charm. I highly recommend this motel, and the city.
Dear guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
Luke from the front desk was a God-send. We traveled for 300 miles with no availability. We called BWP Lonoke and Luke answered right away. He was able to have us book the last room and it was amazing! The room was so spacious and clean. The bed was one of the nicest I have ever slept on in a hotel. The hotel access from I40 was easy and convenient. We will definitely be stopping here again if we are ever traveling back this way. Thankful we found this BWP!
Dear guest, thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Luke that he made an impact during your stay. We hope to welcome you back to the hotel soon! We are always pleased to be your second home when you're at the area. Don't hesitate to call us if there's anything we can help you with for your next trip. Thank you. Stay safe & well.
we could not be happier with how the hotel staff accommodated a late night, unexpected check-in for our family of 7. Kids tired, adults more tired, driving environment dangerous, screaming infant, this facility saved us. I have always been happy with Best Western - it is our "go to" home away from home.
Dear guest, thank you so much for taking the time to provide your much-valued feedback. So great to see how much you enjoyed our hospitality. It was truly our pleasure and privilege getting to take care of you, and I can't wait to share your review with the staff. I also appreciate your loyalty towards Best Western brand and as always, we would like our guest to feel it like as their home and stay comfortable. We hope the rest of your travels were wonderful, safe, and we can't wait to have you stay with us again. Thank you. :)
Great hotel but hard to tell from the outside. Not an attractive area, but a very comfortable Best Western. Very comfortable bed, and I'd have preferred a bathtub. There's an indoor pool which was great for the heat but we were too tired! We had dinner right next door at a Mexican restaurant, highly recommended, great service: Mariachi Grill.
Dear guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
This hotel was full of smiling faces happy employees and accommodating staff. The hotel was impeccably clean & the breakfast was hot and delicious and plentiful. This location is truly a gem! We started our travels in Arizona and this was the first hotel that lived up to expectations... actually exceeded our expectations!
Dear guest, thank you for staying at the Best Western Plus Lonoke Hotel and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit and met your expectations with breakfast offerings. Thank you once again for your stay and your feedback. We look forward to welcoming you back to Best Western Plus Lonoke Hotel. Stay safe & healthy.
Traveling with our old dog is never easy. Numerous times we have been put in the pet rooms and they are usually less then clean. But our room here was wonderful. Clean in excellent shape. No stains, smells dingy decor. I was pleasantly surprised! We enjoyed our stay after a Kong day in the car!
Dear Guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Meanwhile, stay safe & healthy.
Best staff around. Helpful and Courteous. Went out of the way to make sure we were comfortable. From the time we stepped in the hotel if felt friendly. Smelled clean. Room was spotless and well stocked. Door was open for us and was greeted by a staff member to make sure the room was good.
Dear Guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
This was a great hotel. Employees, meeting your needs, cleanliness in lobby and rooms were perfect. Breakfast was 100% delicious and so much variety. I highly recommend it his hotel, sheets are clean, hallways, nothing was stained broken, quiet. It was perfect. And while checking in I was asked if I wanted to join the best western rewards so I could be able to receive discount, points. I couldn't be happier. Thank you
Dear Guest, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Stay safe & healthy.
My husband and I stopped in after being on the road for a VERY long time. Nick was so welcoming, friendly and professional. We're so thankful for the excellent service we received. If given the opportunity to stay at the Best Western in Lonoke again, we certainly will.
Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Stay safe and healthy.
Desk manager offered his opinion of a nice place to eat in town which turned out to be spot-on. The Grumpy Rabbit was a delightful restaurant with delicious food and wine selections. The room was spacious, convenient, quiet and well maintained.
Thank you for taking time to review regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Third time we stayed here and the pool wasn't usable! The manager then wanted to argue with me. TV was stuck on one profanity channel. The hot buffet is that you push a button and a rubbery pancake studies out the machine! Really?? We cancelled our return stay. For over $90 bucks spent here you can do better down the road. Room was clean but that was cancelled by the no care attitude of the staff.
Dear Guest, Thank you for taking time to review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I'm sorry for any inconvenience caused due to a water temperature in the Swimming Pool and the TV that was unresponsive due to its IR Extender cable unplugged. As our front desk manager mentioned you earlier that we had recently installed new water heater (turned on 2 days ago) and usually take longer than normal to raise the water temperature level of the 30,000 gallons of water, which may have caused inconvenience during your stay. Again, we apologize and thank you for letting us know how we can improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This is the third time we stayed at this hotel, it was not a charm. We waited between a half hour and 45 minutes for the check in. Quite a line when we started and there was still a line when I left. We had made reservations online. The beds were fine actually very comfortable. The breakfast was below standard. They ran completely out of coffee and went about 10 minutes before bothering to refill it. I understand with Covid things can't be 100% normal but this wasn't even close. This hotel has done much better in the past.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
An overall enjoyable stay on a night passing through. Hotel seems to be offering most amenities at this time, though the breakfast area was not being replenished frequently at the time we ate as several items were out over the times we checked. Friendly desk service and a comfortable sleep, so overall a good value for the money paid.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We stayed here during our way to TN. It was fine for a night. I didn't sleep well, which was a big bummer. The a/c was noisy so we had to turn it off, then we got too hot. The doors shut noisily, so early in the morning we could hear all the doors, people walking, and dogs moving about or barking. Every time we turned the water on, it made loud noises and sprayed everywhere as if there were air bubbles or pockets from a leak or disruption somewhere along the line. They had cereal, oatmeal packets, yogurt, and fruit - less than pre-pandemic times I'm assuming. Otherwise, it had decent amenities and staff was friendly.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the inconvenience caused during your stay and will ensure to resolve problems like loud noise out of the A/C and water line noise possibly causing by disruption along the line. Please give us a chance to serve you again on your future stays at our hotel. We hope you will come back and see us again soon. Thank you.
Traveling across country we stopped in and had a good night sleep. Hotel was clean and neat and everything was in working order. Easy in and out from the freeway and plenty of parking as we were pulling a trailer.
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Stay safe & healthy.
I checked in here December 20th and had made a mistake with my reservation and booked it for the June 20th. Well not only did the extremely kind checkout girl (Haley) make me welcome and help me with a proper check in and found me a room. At checkout the manager (Jay) took care of all the stuff with Hotels.com and I received my money back. I am amazed by the kind and professional crew that I dealt with here. Great room and slept very well Thank you thank you
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you and stay safe & healthy.
The service, place, and people are the best ever. They have become apart of our family. It's like coming home. They greet us with a smile and know exactly what we need extras of before we even ask. The know our first names and the names of our kiddos. They take the time to ask our kiddos how they are and if they need anything. The beds are so comfortable. The pool is the best place for the kids to release energy and the gym helps me release stress from the travel.
Thank you for completing the survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Travel with Safety. - Team Lonoke.
This was a last minute check in while traveling on 10-25-20 and the young lady at the front desk was very friendly and accommodating. The room was clean and breakfast was good. The hotel had a very clean smell and felt clean. Thanks for a great stay! :)
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Stay safe and healthy.
The good: our room was spotless, location was convenient, everything functioned well, pet friendly. The bad: curtain in room had shredded spots. Continental breakfast was very poor. No protein at all to speak of, breakfast burrito that had to be microwaved was filled with brown goo and tasteless. Would have been worth spending a little more somewhere else and getting a more nutritious, hot breakfast included.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19.
We stayed in a room with a single king bed, was impressed with the stylish decor. The size of the room was bigger than most. Very clean. Continental breakfast only due to covid but that's okay. The only thing that could have made our stay better would be more eating places in the area. There are several hotels but not that many places to eat.
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Stay safe and healthy.
The desk chair in the room was missing part of the material on top of the chair. It apparently had been torn off (actually looked like a chair someone would have set out for garbage). Also, there was a t-shirt or underwear in the garbage can in the room that cleaning staff failed to remove from the previous quest. Desk staff at checkin was very accommodating as was the staff when I checked out. They appeared very concerned at my comments about my findings in my room.
Thank you for taking time to review about your recent stay at our hotel. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and healthy.
Great service, friendly staff and super clean. Very impressed with how fast the check in was and how super clean the rooms are. Very modern and nice! Breakfast was hot and fresh, at check out the staff was friendly and super nice!
Dear Vicky Altis, Thank you for taking time to review about your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and give us a chance to serve you again. Thank you once again. Stay healthy.
The front desk guy never cracked a smile, even though I tried to be pleasant with him at check in. The bathtub wouldn't drain during the shower. I'm thinking how the heck does the housekeeper clean the bathtub and not notice this?? Breakfast was over at 8:30 instead of 9:00 as stated, except for what was left. Nothing new got put out despite several people asking for waffle mix. No more was the standard answer. Other than that the place seemed nice. Maybe practice customer service to improve tremendously.
Thank you for your feedback, it will be dealt with ASAP TEAM LONOKE
The place was very run down. It started at the front desk for check in. The gentleman came out to check us in while playing a video game. He was very friendly but finishing a video game is not professional. We check into room and the room at first look and seemed clean. We used the back door which they tape open the door lock so there is no security there. There is trash all around outside and the small dog areas are filled with poop and they do not provide bags. We asked for a cot and he was very accommodating to help us. I opened the cot and thought no way in hell myself or my family was sleeping on that. They need to throw it in the trash. Disgusting. I then noticed that someone's dirty razor was in the trash can so I brought them the bag with razor and asked for a new trash bag. The hotel advertises an indoor pool but it has been broken. It seems the owner just do not care about this hotel anymore. The breakfast was bad. I walked in and there was only one clean table. I moved stuff from other tables to make a couple clean tables because I do not want to sit next to others people trash. It was at least 10 minutes before anyone came in and cleaned up the tables. Did I mention the bed was hard with no give. The bedding seemed very dingy. They need to buy new bedding for the hotel. The shower drained slow and the shower handle appeared to be broken and it was hard to use. There was dust stuck to the walls around the shower. I would not recommend this hotel unless they literally clean up their act.
Thank you for your feedback, it will be dealt with ASAP. TEAM LONOKE
It's showing its age - I'd give it 2-1/2 stars if I could, but I can't. At $100+ (including tax) it gets two stars. I thought Best Western Plus was a step above Best Western, but not so here! Here's why: 1) There was a grinding/grating sound on and off all night that sounded like someone moving furniture nearby, 2) the mattress was worn out, 3) the walls are thin, 4) draperies are shabby, 5) the sink was very slow draining, 6) the toilet seat would not stay up unless I pressed it back hard against the tank, and 7) the microwave was missing a leg so that it rocked badly in its cubbyhole when we tried to use it - no coffee cups in this microwave! BUT on the plus side the two gentlemen behind the desk when I checked in were real nice and accommodating.
Thank you for your feedback, it will be used for training and upgrades. Please travel with safety TEAM LONOKE
Our Motor coach was being worked on just down the road at a Camping World Center and this hotel was just what we needed in the perfect location to meet our needs while we waited for them to complete the work on our Coach.
Thank you for taking time to leave a rating/review for your stay with us. Travel with Safety TEAM LONOKE
The curtains were falling apart there were ants in the bathroom and the mattresses we soft with craters in the middle . We had traveled all day with delays because they closed the highway and we were too tired to leave and go some place else very disappointing
Thank you for your feedback, we will use it for improvements. Travel with safety.
We had been driving for 9 hours and were looking for a comfortable place to stay. We have always had good experiences staying in Best Western Plus hotels. This place is NOT a Plus hotel! When I arrived it had a funny smell, and when I went into the room it was worse. The room had an off smell, and the linens were dingy and stained! When I called down to the front desk to complain about not being able to get many channels, I was told “ it happens sometimes, and there is nothing I can do down here”. I felt like he was rude and uncaring.
Thank you for your feedback, we will use it for improvements. Travel with safety.
We weren't there very long. Arrive late and departed early but everything went very well. The staff was very friendly the room was clean, albeit a little small.. but we were only there for a few hours so it all worked out. The breakfast consisted of the basics oatmeal, waffles and the like with country potatoes, scrambled eggs, cheese omelette and sausage. Not top notch, but was good. Although we didn't use it, the workout room was looked very impressive. Nice place to stay.
Thank you for taking time to leave a review/rating. you are appreciated. May your travels be met with safety Team Lonoke
Old but clean. Dated hotel needs some freshing. Clean room. Convenient to the interstate. Nice friendly and helpful staff. Bed was comfortable. Decent rate for the night. Overall good stay and if we were passing through here again I would stay here again
Thank you for taking time to leave feedback, you are appreciated. Travel with safety TEAM LONOKE
A nice and clean Best Western Plus. The front desk recommended a good flower shop near them wehere we could sent flowers to a relative in Texas. They called to make sure the place was still open as it was almost 5pm, and asked the shop to please wait for us as we were only 10 minutes away. Great service.
Thank you for taking time to leave a rating/review. It was a pleasure serving you. Travel with safety. Team Lonoke
The room just did not smell good when you entered. I can't say that it stunk, it just had a strange odor. After walking around barefooted in the room for about 5 - 10 minutes your feet were entirely black so obviously the carpeting was filthy.
Thank you for taking time to leave feedback, it will be used for upgrades and training. Team Lonoke
Keep in mind this location. Rooms are clean and tidy. Not a new place, but well kept. Staff was very friendly and came to the rescue with a fan because I couldn't breath (lung condition), and room needed to cool down. Breakfast is very good. If you don't want the freebie, there's a Denny's right beside the parking lot. It is nothing fancy and will need some upgrades soon, but for a night or two is just fine.
Thank you for your review/rating, it was a pleasure serving you. May your travels be met with safety. TEAM LONOKE
We had stayed here a couple of years ago when it was just about new. I thought it would be a good place to stay since we had a good experience before. We were wrong. The desk chair in the room was missing about half of the vinyl covering leaving the foam rubber padding exposed. When my wife tried to sit in it, the chair almost flipped over backward. In the bathroom there was a patched hole about 6" x 12". It was just patched, not smoothed or painted. We will be passing this by on any future trips and stay at the Hampton Inn down the road.
Thank you for you feedback, we will use this for updates and training purposes. We trust your travels were met with safety. TEAM LONOKE
great place and good location ,would stay here again, people were friendly. we was just passing through looking for a place to rest for the night . We stayed at Best Western hotels the whole week trying to build up points. The person at the front desk never told us about points until the last hotel
Fearless; Thank you for the great rating and kind words in the review, We always tell guests about the many benefits of becoming BW rewards members, and we are so thrilled that you are racking up the points please keep in mind that the points do not have to be used for a free night stay, if you log on to bestwesternrewards you will see that you can redeem them for dinning cards, FUEL cards even shopping cards, there is even a place on there to get them turned into a Prepaid Credit card to use anywhere for anything. You were a pleasure to serve and trust that your travels were met with safety. TEAM LONOKE
The staff here are excellent. Everything else could use some help. Rooms were clean but dimly lit and cramped. Mattresses and linens were okay not great. Breakfast was sparce compared to other BW's. The area is questionable. I was expecting a more improved and updated property but this was not the case. Easy access the interstate and amenities nearby.
Thank you for your feedback, it will be used for training and improvements may your travels be met with safety Team Lonoke
I was treated like Royalty and I loved it. The bed was excellent. The pool was refreshing. The food was hot and fresh. The place was spotless. It had a very pleasant smell throughout. Great internet connection. I will be back
Thank you for the great rating and kind worded review. May your travels be met with safety, your journeys be filled with memories, and your adventures be often. TEAM LONOKE
Very friendly staff. Great personalities. Room was nice accommodations. Nice quiet location. Good food nearby. Internet an TV reception great. Definitely a place that I would stay at again. Bwp us the hest
Voyage243019; Thank you for your kind words and giving us a 5 on your rating. We trust your travels were met with safety. TEAM LONOKE
This hotel was BY FAR the best place we have stayed on our 2 week trip starting on the east coast all the way to southern Texas. Breakfast had a huge selection of food that was ACTUALLY good! Beds where comfortable, service was great, towels are so nice we just got online and bought some for our home! Our family was catered to add though we where in a super pricey luxury place. Best Western the Medellin family thanks you for treating us as part of your family!!
Tolcuti67; It was a pleasure serving you, we trust your travels were met with safety. We thank you for your kind words and invite you to stay with us anytime the road brings you to our area. TEAM LONOKE.
Service was great, amenities are excellent, professional staff, clean and straight, will likely use them again for my next stay, location is perfect for me, breakfast was good and they were checking to make sure not to run out of stuff.
Coastal14873467703; Thank you for taking time to leave a rating/review. thank you for the kind words, and we trust your travels were met with safety. TEAM LONOKE
We selected this brand due to them being dog friendly. Their dog relief area didn't have bags and had poop everywhere. The room was nice and pretty clean but the hallway needed vacuumed so bad. The front desk staff was very nice and fast checking us in but I'm not 100% sure that if I was in the area again that I'd choose this hotel.
Rebecca B; Thank you for taking time to leave a rating/review, May your travels be met with safety. TEAM LONOKE
We stayed here one night and found the staff and motel to be great. Room was clean, breakfast was good and fitness room was nice. They had just filled the pool, so it was cold, but very nice. We ate dinner at Mariachi's ( next store) and it was superb. I would recommend this hotel as a great place to stay!
Likestobike123; Thank you for taking time to leave a rating/review, you are appreciated and it was a pleasure serving you. Next time you are in our area and have Hospitality needs, feel free to visit us again. May your travels be met with safety. TEAM LONOKE
Stopping in Lonoke, Ar. on our trip back to Oklahoma City, OK., we were tired of traveling and just drove in no reservation. We were greeted with a friendly staff member. check in was quick easy and the room just around the corner down the hall. Need extra towels, no problems. They pointed out if we need to do laundry and the other areas we might need. Very clean room, and it was a quiet place to rest. Very enjoyable stay. Excellent breakfast for me the next morning. Easy check out and we were on our way home. Thanks to all the staff who made our stay relaxing and comfortable.
Steve G; Thank you for taking time to leave a review/rating for your recent stay with us, It was a pleasure serving you and trust that your Travels were met with Safety. I would like to extend a personal invitation to you that anytime the road leads you to our area and you have Hospitality needs you are always welcome to stay with us. TEAM LONOKE
Stayed here on our way to a Dallas. Pretty disappointed with the property (smelled like urine in the hall). Free breakfast was very unappetizing, sausage was gray...won't be back. Not much to eat around the hotel. Waffle House (yuck) and Burger King. Walmart about 1/2 mile away.
Thank you for your feedback, we will use it for training purposes. May your travels be met with safety TEAM LONOKE
A very good place to stay east part of Little Rock. Personable employees, clean room and facilities. We'll stay here again when we travel through this area. Breakfast items were less than expected but sufficient.
CindyP2706: Thank you for taking time to leave a rating/review for your recent stay with us. May your travels be met with safety. Tyler (manager) and TEAM LONOKE
This is a very nice best western. It is right off the freeway and close to conveniences. It is quiet, comfortable and clean. Great and helpful staff. I left my earrings. Before I missed them, the staff found them and called to send them to me. arkansas at its best.
Excursion766030; Thank you for the kind words, it was a pleasure serving you. The next time the road leads you our way and you are in need of Hospitality Services please feel free to stay with us, and experience our exceptional services once again. May your Travels be met with Safety, Your Journeys be filled with Memories, And your Adventures be Often. Tyler (Manager) and TEAM LONOKE
A very nice place to stay. a little older than some Best Westerns but very clean and the bed was wonderful. The front desk was very hellpful and the internet was working well. Would stay here again any time we are in the area.
Plumber370; Thank you for taking the time to leave a review/rating. We trust your Travels were met with Safety. TEAM LONOKE
great family running the place, felt very welcomed and greeted well, area bigger than it looked, great comfortable room and quick check out, this is a plus of pluses, stay here and you will be happy and sleep well
Mike M; Thank you for the kind words, it was a pleasure serving you and trust that your travels were met with safety. If the road brings you back to our area and you have Hospitality needs we would love to see you again. May your Journeys be filled with Memories and your Adventures be Often. Team Lonoke
Welcoming place to stay....be sure and join their rewards program so you can get $10 off your next stays. Breakfast was cheese omelets, sausage, waffles (you make) with great toppings, and several continental items to choose from. So the Plus....that's plus fitness center, pool, and breakfast. Good fast place to stay off the interstate...no bar FYI.
Thank you for your kind words and the great rating. You are appreciated. May your travels be met with Safety. TEAM LONOKE
Having stayed at this property in the past , like the location . Decent rate. Bed ok. Breakfast could be improved. But would stay again. Several hotels at this exit, but prefer this one and a Best Western member, The TV would be nicer if it was high definition and more clearer.
Thank you for your feedback Travel with safety
My family stayed here for one night to attend a funeral. We checked in & got on the elevator which sounded like it was going to fall apart...we got in late & went straight to bed...upon waking the next morning, we found hair everywhere in the bathtub! There was a huge gap in the door where it didn't connect all the way when closed, which allowed for a lot of light from the hall to enter the room while we were trying to sleep. The heating unit didn't warm the room like it should, not to mention that it was 60 degrees in the room when we checked in...not very comfortable when coming in out of 20 degree weather. After checking out, about half way home, we realized my daughter left her memory foam pillow in the hotel room. We immediately called to let them know & we were told it was nowhere to be found. This pillow could not have been mistaken for theirs as the pillow case was gray flannel with dogs on it...after a few days, we call back to ask if it had been found & again was told “no & we are not responsible for items left behind”. So basically, if you leave something there, it becomes the property of whoever finds it! I would strongly recommend that you go next door to the Hampton!
We will use your feedback for improvements
What a find this hotel was. We were hoping to get on the other side of little Rock and happened upon this hotel. It was great! The location was convenient. It had a pool for the kids and a very comfortable room. The breakfast was great and the staff was super friendly and helpful. I would definitely stay again.
Vonnette M; Thank you for taking time to leave a review/rating, This is very helpful for future guests that are looking for the right place to stay while in our area. It was a pleasure serving you and we trust your Travels were met with Safety. Next time you are in our area and in need of Hospitality services, we will be here for you and your family. TEAM LONOKE
This hotel is just outside of Little Rock. It should not be considered a "plus" hotel. Unfortunately, there is not much surrounding the hotel as far as eating establishments. We had to wait to check in as the clerk was away from the desk. The room was okay but there were very few television stations and some of them were a bit fuzzy. The breakfast was hotel standard fare: eggs, omelets, sausage, biscuits, toast, and a few pastries.
Thank you for taking time to leave feedback, we will use it for training and improvement purposes. May your Travels be met with Safety. TEAM LONOKE
The staff was amazing, very friendly and accommodating. Beds were comfy and clean. The hot breakfast was a little less than we expected but still worth the price. Good parking and close to the highway and a few stores
Thank you for taking time to leave a rating/review of your stay with us, it was a pleasure serving you. May your Travels be met with Safety, your Journeys be filled with Memories, and your Adventures be Often. Tyler and TEAM LONOKE
My family and I stayed here based on others who had reviewed this hotel. Although it was convenient to the interstate and the check in was quick, it was not a great experience. No bottled water was given or even available to purchase. The ice machine was broke and the breakfast in the morning was cold before 8 a.m.....even the coffee! The room was clean but dated. The cable TV was fuzzy and the walls are very thin so it was loud. I won't be staying here again
Dear billy1650 On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. May your Journeys be met with Safety
We enjoyed our stay and the beds were so comfy! the breakfast bar had a good selection and we had fun splashing around in the heated pool as well. the rooms had everything we needed plus extras. good!
Thank you for your kind words, it was a pleasure serving you and we trust you will visit again the next time you are in our area and in need of Hospitality Services. May your Travels be met with Safety. TEAM LONOKE
We had a good time, great sleep, good food, easy location. We plan to use this hotel again when we make another round trip to Pennsylvania for family business/pleasure. We always feel like family here.
Mademeb; Thank you for the kind words and rating, It was a pleasure serving you and we look forward to your return visit. May your Travels be met with Safety Tyler and TEAM LONOKE
While the hotel was updated and my room was very clean. The walls are thin and all you could hear were doors closing and people talking in the next room. As I said the room was clean and updated the toilet didn't flush and it smelled like a musty old basement in the room.
tiffanymarie319; Thank you for leaving a review, we will use your feedback for training purposes and to make upgrades for better experiences. You were a pleasure to serve and we would like to have another opportunity to meet your hospitality needs. Please keep in mind that Guest Satisfaction is always a priority, should you ever have an experience such as this in the future please simply call the Front Desk and we would be more than happy to either fix your situation on the spot or offer you an upgraded room if the situation can not be remedied. May your Journeys be met with Safety. TEAM LONOKE
No Hot water in the shower Cobb Web in the corner of the room with little spiders. I had to buy air fresher for the room because the front desk didn't have anything to fresh up my room told the maid about the cob web she say okay but when I return to my room the spider and web was still there. The front Desk and the lady working the breakfast was nice and very helpful
Thank you for your feedback, we will use this feedback for training purposes.
Best thing I can sat is receptionist was nice. Hotel rooms had an awful odor. Nauseatingly so. Sprayed room spray and perfume but nothing helped get rid of the odor. Only stopped for a night halfway to home and would have left except my husband needed sleep. The first room we were given had hair and pee stains on the beds. Nasty. The room smelled really bad too. The next room we were given smelled worse but the beds were cleaner. I had a blanket with me and covered the bed with it before I laid down. The curtains we off the rod I. Several places and the hem was out about half way around. The air conditioner and bathroom fan were very noisy. I slept on my blanket for a couple of hours then got up and dressed. Didn't even want to use the shower. We left before breakfast and went to the McDonald's next door. Couldn't even think about eating at the hotel after smelling that awful odor all night. My husband tried to heat something in the microwave but it started smoking and smelled like electrical fire was going to start. Coffee pot in room had no pot. The coffee from dining area was cold. There was nothing good to say about this hotel. Do not stay there,!! It would not let me rate service, cleanliness, etc. service was ok. Filthy, smelly place to stay
Thank you for your input we will use your information to address the situations you encountered.
There was an odor that was really bad....smelled it as soon as you came through the door. It was a medicinal/cleaning smell....but not pleasant at all. We had 4 rooms and went straight to Walmart to find something to cover it up. Only one girl working on a Saturday night and she was doing her best to accommodate everyone but it was too much for one person.....I really felt sorry for her.
Thank you for leaving a review/rating. We have already addressed this issue, thank you for letting us know so that we can make guest's stays exceptional. Travel Safely; TEAM LONOKE
We had a great night stay with comfortable beds, the staff were friendly. And our room was clean and fresh. The pool was a refreshing end to the long day of travel. And the hot breakfast was a good start to the day!
Thank you for taking time to write a review so that others can know where to stay while they are in the area. May your Travels be met with Safety, your Journeys be filled with Memories, and your Adventures be Often.
My husband and I stopped here after driving 600 miles and were tired, hoping for a comfortable bed and pleasant stay. We were not given either. In fact, I don't believe this hotel meets the "Plus" rating of Best Western at all from the hotels where we have stayed in past years. The ice machine was broken on the first floor, the pool was broken. The bed was hard and the whole hotel smelled stale. Also, there are no restaurants nearby except the Waffle House. Virtually no places to eat--anywhere. So, bring your own food or snacks with you! Best thing I can say is that we didn't sleep on the street or in our car. It certainly did not meet our expectations at all!
Our apologies for not meeting or exceeding your expectations, May your Travels be met with Safety. TEAM LONOKE
Stayed here June 24 checked out the 25 . Was not a best Western plus. Should be rated less . Ice machine on the first floor was out so I walked to the 2nd floor like the sign said and only got two cubes out of the machine. The pool was out of order too. Breakfast was only 6 AM to 9 AM this should be longer . The sheets felt itchy .The room had a slight odor.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. May your Travels be met with Safety. TEAM LONOKE
Stayed here on my way to Arizona with my two children. I had no problems checking in. My children rushed to the indoor pool, where it was extremely humid, and the water was murky. The room itself was nice. Breakfast began at 6am, and at 6:30, there was nothing available to eat except for waffles. They had one person setting up breakfast and checking people out. I was disappointed that I had no meal choices. We had our waffle and hurried on our way.
Our extreme apologies for not meeting your expectations, We are currently working on the pool situation, Our late breakfast attendant is being dealt with as well. Travel with Safety TEAM LONOKE
There is no Plus in Best Western here in Lonoke , AR on 102 Dee Dee Lane. We stopped & got a room on 6/22/18. First there was No Parking but finally someone left & we got in their space at 10:30 pm. Then there was no luggage racks. We get to our room. It ok, pretty norm until we tried to use the TV. All channels was snowy & wavy , plus my wife is legally deaf & we were unable to get the closed captioning on even though the remote had closed caption button on it. We called front desk & they said can't help you. Only had two ice machine. One was Broke & the other completely out of ice. Then when we took our showers the water sprayed sideway & even with curtains it flood the entire bathroom floor. Anyway , we left ASAP the next morning almost at a run. Oh forgot still no luggage racks the next morning. When we left the back security door was propped open with a rug. Not very secure & anybody could come in. We will never stay here again. Kerry
Dear Kim R. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. May your Travels be met with Safety TEAM LONOKE
Clean enough. Price was okay. Breakfast was lacking...we ate early on a Saturday and lots of things were out. Eggs were dried out. Coffee was good. The whole place smelled a little odd. Smoke free property, so that was nice. The bedding at most Best Westerns drives me crazy! The pillows are ridiculously small, but the worst thing is how they make the bed where the comforter doesn't cover your shoulders unless you either scrunch way down in the bed (which leaves no leg room) or untuck the comforter from the bottom of the bed and re-make it (which is a pain)! Why can't they just make the bed properly?!!
Thank you for taking time to leave a review. since BW went to the 3 sheet 1 blanket concept of making a bed it does let our Housekeepers that a guest that stays more than one night know which bed needs to be made and which one was made by a guest so that they know which one to make up. I apologize that it makes you crazy but there is logic behind it and it is for everyone's sake from having fresh linens to saving on laundry chemicals and water, doing our part to GO GREEN. We trust your travels were met with safety, your journeys filled with memories, and your adventures be often. TEAM LONOKE
My needs when traveling include a clean comfortable room, friendly helpful staff, good breakfast and a reasonable rate. This Best Western meets those needs. It is located near I-40, but is quiet. There is a pool and workout room. I discovered it on a trip west and chose to stay again on the return home. If you like mexican food be sure to check out the Mariachi restaurant next door. Nick's Bar B Q (which also has great catfish and burgers) is the next exit on I-40.
Dear deagautney; Thank you for your kind words, Please consider staying with us upon a future return to our area. May your Travels be met with Safety. TEAM LONOKE
Room was nice had slight odor but nothing major and I think someone had spilled some perfume also. Bed was very comfortable. Morning breakfast was great. And thanks for having the easy clean remotes. It was a good stay.
Dear Angela B; Thank you for taking time to write a review for others to know your thoughts about your recent stay with us. May your Travels be met with Safety, TEAM LONOKE
Friendly and helpful staff, plenty of parking and an area for pets to run in rear of property. Restaurants and a Walmart within walking distance. The room and hotel look to be recently updated, with modern deco and amenities, very nice for the price.
Thank you for the kind words, we hope the road leads you back our way in the future. May your Travels be filled with Safety Tyler and TEAM LONOKE
Great stay. Staff was very friendly upon arrival. The room was clean and spacious. The hotel was quiet throughout our stay which was very good. We didn't use the pool or fitness room but they looked good. Breakfast was very good - a variety of hot foods like sausage, eggs, waffles (even with sugar free syrup), and cold foods like cereal, yogurt, pastries, breads, etc. It was a really good experience so my husband and I booked the hotel again. We stayed twice, once in Dec 2017 and then in Jan 2018 as we were travelling back and forth across the country. Both stays were great - no complaints/
Dear Rammsteiner; Thank you for your kind words, we strive for excellence and are very pleased your stay was to your satisfaction. Next time you are coming through our area we would love to have you stay with us again. May your Travels be met with Safety, Your Journeys be filled with Memories, and your Adventures be Often. TEAM LONOKE
It is clean and quite. Plenty of safe parking. The staff is very nice and helpful. The rooms are clean and everything worked as should. The beds were clean and comfortable. The breakfast was good and the breakfast area was very clean. Very easy to get to from the interstate.
Thank you for taking time to write a review, so that others know where to stay when they are in the area. May your Travels be met with Safety, Your Journeys be filled with Memories and your Adventures be Often. TEAM LONOKE
We took a spur of the moment trip to visit friends in Lonoke Arkansas and chose Best Western because they were pet friendly. The room was well furnished and clean. The staff was very helpful and curteous. They provided a nice breakfast with waffles, Danish,eggs, biscuits and gravy and sausage and cereal. We felt very safe and comfortable there and will definitely be returning!
Thank you for letting us know how your stay was with us, We look forward to seeing you in the near future . Assistant Manager Tyler Baker
the people here went out of their way to make sure I was comfortable we had a situation were a transport truck was parked off the property but running his reefer I mentioned it to the front staff and she talked to the driver who moved his truck with no problems at all thanks to everyone at this motel thank you all so much and for all the help I received, from everyone including the use of things I didn't have
Thank you for Telling us how everything was. We Enjoyed having you stay with us and we hope to see you in the near future. Thank You again Tyler Baker Assistant Manager
The beds were the most comfortable beds we have slept in in a long time. The rooms were clean. Cons: - the room smelled like cigarettes - breakfast room is tiny (4 tables) - very limited breakfast selection - no lids for to go coffee
Thank you for letting us know how we can make others stay Better, We hope to see you in the future so we can Provide a Better experience for you, Thanks Again Assistant Manager Tyler Baker
A pleasant stop on the way home. Very clean room and pleasant staff trying very hard to please. Special breakfast well prepared and presented. The area has only fast food joints close by, but the Subway nearby had a lady who made salads like your Mom.
Thank yo for taking time out of your day to leave a review, We enjoyed having you stay with us and hope to see you in the future, Sincerely Tyler Baker, Assistant Manager
But, I forgot our swimming suits hanging in the bathtub to drip dry and left without them. My suit was from Dilliards and cost well over $100, husbands just a regular suit. I called the hotel the afternoon we checked out, no had turned in a suit, I described it and left phone number. I have called the last 3 days inquiring, no one, not even the lady who cleaned the room has found a green/blue/black bottom halter top suit. I stayed at a hotel in San Diego and then went on cruise to Canada, left a drawer full of sweaters and slacks, they shipped them to my house all accounted for, none missing. Don't leave anything behind, hotel is not responsible and it says it on paper you sign.
Enjoyed our stay here. Only stayed one night as passing through town but check in and out were quick and painless. Staff professional. Breakfast okay, average for night with buffet breakfast included.
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
Friendly people. Comfortable decor and attractive breakfast bar. Love that dog is welcome at BEst Western motels!! Travel with small behaved dog. She has traveled by car and airplane over 200000 miles. Tried other motels but unhappy with their cleanliness. I am a loyal customer!!!
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
The room and decor are nice. Room was clean. The thing that keeps me returning to this hotel is the staff. Some of them have been here for years, and they always remember me. But, even the newer people are very friendly. The breakfast attendant is very engaging in conversation, and she almost makes you feel like you are in a "service" restaurant, rather than buffet style breakfast bar. I have never had an issue here that was not immediately resolved by the girls at the desk. To me, it is worth the money I spent & I will keep returning.
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
Everything was good about this place. Check-in service was friendly and fast. The room was very nice and clean. The beds were comfortable and the sheets were soft. Wifi was fast. It was quiet. Breakfast was good. Check-out was a breeze. Easy on and off access to I-40.
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
We frequently stay at this motel and we have never been disappointed. The staff is excellent - friendly, helpful and ready to be of assistance. I would recommend this Best Western Plus to anyone going through or staying in Lonoke, Arkansas.
We Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
Customer Service is Priority No. 1 at this property. The new management was clearly in control of their facility and personnel. The property was extremely clean and lighting in the parking lot was good. Breakfast was plentiful, hot, and ready on time. I would highly recommend this property to anyone and I will stay here again when I come to the Lonoke area.
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker
We stopped over for the night-checked in at 9pm and left at 5am. The front desk staff was very friendly, the room was clean, noise wasn't an issue, and the bed was very comfortable. We have it on our list to stay at again.
Thank you for Staying With us, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
The rooms are clean and nice and the hotel staff go over and above to make sure you are comfortable. Great price also. The location is great, easy on and off the freeway. Convenient to Wal-Mart. Great!
Thank you for the Feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
Our room was spacious and fairly clean. The bathroom floor could have had a better cleaning, there was hair on it. The bed was comfortable. Our biggest complaint was that when we went down for breakfast there was no breakfast. The room was dark, chairs up on the tables, no one present. We went to the front desk, no one there, a bell that didn't ring. When we spoke loudly a manager came out, checked to make sure there was nothing out, and went back behind the wall calling out she would set something up. We did not have time to wait so went to the McDonald's across the street. We were not the only ones looking for breakfast. Seems like the manager should have known there was a problem and taken care of it instead of being so surprised.
Dear John, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 501-676-8880. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
The staff were very kind and accommodating. The room was immaculate and the beds were very comfortable. Our breakfast was hot and the coffee was delicious. The property was kept up nicely on the outside as well as the decor on the inside.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
Our family had been traveling most of the day. We stopped for an overnight rest. The hotel was clean. Check in was easy and fast. The room was very spacious, and clean. The shower had great water pressure as well. The bed was so comfortable!! Breakfast was very good the selection was great. There is a new manager there now, Tyler, he went out of his way to answer a question that I had asked the front desk lady and she did not know. He came to the desk even on his day off to give me the answer. That was a refreshing change that made me feel like I was special, and important to them. Thank you for an amazing stay. We were refreshed to finish our trip.
This Best Western is very good. The rooms were well appointed and clean, everything worked. Staff was helpful, courteous and professional looking after all our needs. Well located with lots of restaurants nearby.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
We were very satisfied with the place. Check in experience was very welcoming. We felt the rate, although we had enough points to get a free night, was on the high side but that seems to be everywhere. Disappointed that the military rate isn't as good as other discounts. We told Jennifer at check in she makes us feel that we would stay here again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
From the time we checked in we felt it was wrong. Manager on duty was unkempt and seemed a bit like she couldn't care less about anything. Upon entering our room, my wife turned down the bed. Sheets were very wrinkled. Human hairs present. Debris present on the sheets. I noticed the pillows were very wrinkled too and had been fluffed but not changed. We called down and got another room. Walking into the second room about knocked us out. Smelled skunky like old Corona beer. There was no smell of clean to be detected. The toilette wasn't clean. One pillow had a mascara smudge on it. The sheets were wrinkled as if they had been slept in. My wife and I had been driving for 6 hours and were ready to crash. We did not need this experience. We checked out and stayed at the Hamilton just about 50 yards away. Someone needs to get some new staff in that place. It also needs some renovation - it's old and wearing out.
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
traveling cross county stayed in several best western hotels and this was just ok maybe the other spoiled us. Breakfast fair bed was comfortable had an issue with key and lock we did eventually get a new room after the staff tried to fix the problem after driving 11 hours we just wanted to get settled not wait for repairs+
Clean, comfortable and in the middle of nowhere but there was an excellent Mexican restaurant next door. Would stay again if in this area. Not a tourist mecca but a small town where people were friendly and helpful.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel
we had a 2 queen room,it was nice and roomy and clean.the employees were very nice and gave us free razors and shaving cream because i had forgotten mine.great indoor pool and good breakfast.would stay here again.
Nice hotel, clean room and bath, the bed was comfortable.. Breakfast was good and there was plenty of food. Staff was helpful in suggesting restaurants for dinner. We will stay here again when we are passing through.
We love this hotel. Friendly, helpful staff. They always treat us like friends. Great hot breakfast. Comfy beds. Conveniently located for our weekly trip. We always try to stay here on our way through.
We absolutely enjoyed the best breakfast we have ever eaten at any Best Western Hotel, the kitchen staff was most helpful. The check in staff was most accommodating in our request to stay on the ground floor.
I booked thru priceline and received a decent price even with the added dog fee. (Which is not cool, but my choice to stay here). Check in was fine, nice lady. The room smelled nasty of smoke and mildew. Bathroom was not clean, water was still in tub, pee on toilet and toilet paper not flushed. Disappointing after a long day on the road. Called the front desk, they changed my room. 2nd room did not smell, but had the same problem with the bathroom (makes no sense). They also had painted and not removed the plastic around the a/c unit. Not a big deal, but seems they should be following thru on making their rooms ready. I removed after checking with the front desk to be sure it was just painting remnants. Had biscuits and gravy for breakfast, which was good.
everything but breakfast was good., the location was ok, they really need to improve the breakfast, the lobby smelled like B.O. the Jacuzzi was nice though, pool was adequate would have been better if less expensive
Had a last minute request from work in Lonoke and saw Best Western on trip advisor and decided to take a chance. Book room by phone and with corporate rate it was $85 a night, which seemed a bit high for a best western, but needing to be in town by 7am I decided to risk it. Was checked in by the general mgr easily enough and the downstairs area appeared to be OK so I figured I may have gotten lucky. As soon as I got off of the elevator on the 2nd floor I was immediately struck by the musty smell in the hallway. It was pretty over powering, buy as I had no other accommodation lined up I went on to the room. Opened the room and was extremely greatful that the musty smell did not encroach into my room. The room was pretty good with a king bed, couch, table, and flat screen tv. Bed was comfortable, room appeared to be well cleaned, my only big complaint was the curtain above the ac. It sticks out above the ac unit & the fan catches it causing the curtain to billow out and catch all of the ac. I ended up putting the round bed pillow behind the ac to hold the curtain down which seemed to fix the issue. Tuesday morning when I got up there was no hot water, ended up taking a cold shower to be at work at 6am. Wednesday morning the hot water was back working, but the WiFi would no longer accept my room code. There are a very limited number of restaurants in the direct area to chose from and if you usually Uber like I do the wait seems to be roughly 30 min to go anywhere. Knowing what I now know, when I return I will stay in North little Rock and drive the extra 10 min in the morning and skip Lonoke and the best western.
I will start with the good for the hotel: Location was great for us and the lady who checked us in was friendly. The room appeared to be clean and was fairly spacious. The breakfast was good and seemed to be fresh. But with all of this, one had thing can ruin it all. While taking a shower, I started seeing ants in the shower. When I got out, there were ants on the dresser and counter tops. I ended up with a few ant bites!!! Got home and my luggage had more ants in it and all of the clothes that I had. I called to let them know and they were aware of the ant issue but it had not been resolved. If not for the ants, I would have given a LOT higher rating!!!
Two things we didn't like: the smell of the hotel and the quality of the breakfast items. The staff was super kind to us and I felt safe there even though it's next to a gas station. I noticed they've tried updating the hotel however it does still smell like a senior-living place which was bothersome. The AC unit needs either replacing or repair because it was taking in too much outside air which made our room extremely humid.
Clean, quite, spacious rooms. Older building but fairly well maintained. Service was good and staff was friendly.?. Breakfast was cool and good selection. I would have given four stars if no for the rust ground the toilet.
Heat and A/C system was not working properly, room was dirty. Employees was not friendly. When told of the problems their response was "sorry about that, have a nice day" Will not stay at this hotel or refer them to anyone. VERY unhappy with this hotel.
The hotel was easy to locate. The staff were very welcoming and friendly. The room was very comfortable and the bed was amazing. We were only passing through for one night but I would recommend this hotel for an extended stay.
Nice BW Plus. Breakfast was good but the breakfast room was small and there was no place for us to sit when we came down. The lady refilling the supplies was nice enough to open the adjacent conference room so we had some place to sit. The carpet in our room felt sticky so I made sure to not walk barefoot on it, but the bed was clean and comfortable. The lighting in the bathroom was a bit dim, but everything worked. AC was cold. Room smell a bit musty when we first arrived, but once the AC got going, I didn't notice it anymore. The employees were all very nice, so overall, it was a good stay.
I stay primarily in Best Western hotels. Never again for this one though. The first room we were given, the bed and sheets were wet. The next room had ants. We didn't tell them about the ants because we were exhausted. The "hot" breakfast had cold biscuits with pasty gravy. Cold scrambled eggs. The only good thing I can say about this place was Jennifer who worked evenings, was very helpful.
We like to get thru big cities when traveling so we don't have morning traffic the next day. Saw Lonoke on the map and that it had several major motels. Decided to try Best Western despite mixed reviews. It was just fine! We don't do around looking for minor issues and there weren't any! Clean throughout. No smells or odors as mentioned by previous reviewers. Big room with 2 Queen beds. Comfortable mattresses, lots of pillows. Very quiet. There ARE hair dryers-hanging in bag on back of bathroom door. Lots of hot water for shower, and a non-skid tub with grab bar. Breakfast was adequate (if you want gourmet, go to a restaurant or stay at a $200 night motel)! Coffee, juices, breads, rolls, bagels, cereals, scrambled eggs, sausage patties, biscuits and gravy and selection of fresh fruit. The pool looked lovely (indoor, heated) but was too tired to swim. And our room bath towels would have been ok for the pool. Don't hesitate to stay here. Oh, for great local food, take 31 south about 1-2 miles to Pruitts for some amazing fried catfish, home cooking and pies, and then head south another 4 blocks to Tidwell's Dairy store for great ice cream/custard. Friendly people, made our stay!
The refrigerator didn't work at all. The room smelled musty. I was too tired to care but when I went to bed, I saw a couple of ants on the bedside table. All throughout the night, I battled ants in the bed. The bed itself would have been comfortable if not for that. I will never stay in a Best Western again.
Avoid if you don't like dealing with really musty/stinky rooms. We complained to the desk when we checked in and the room they moved us to was no better -- seems a general problem with this hotel! At check out the manager avoided me, so no chance to try to offer a fix.
Had a reunion in Helena Arkansas and the hotels there have been pretty "iffy". Stayed here and loved it. Booked the extra large room with the king bed and sofa. Clean, comfortable room and friendly staff! Huge 50 inch flat screen tv made my husband delirious!
This was a good value for the price. We priced out the other hotels in that area and Best Western Preferred was $30-$70 cheaper per night for a good quality stay and breakfast. This was great for basic needs of a hotel.
No hairdryer and room was damp and had odor of "wet dog"...suggest making only certain rooms pet friendly and offer choice to early arrivals...also let parents know there is a " minimal noise" restriction after 7pm...
Clean and comfortable room with friendly staff. Good value. Would recommend staying there to anyone in the Little Rock area. It is easily accessible to a major highway. Walking distance to a good restaurant.
Great rooms and service for the price. Breakfast and rooms are well prepared and displayed. Everything you'd want in a trip just passing through. Can't ask for any better from Staff, Location and Hotel. It does have a business room where you can wi-fi and conduct business as well as a Printer. Nice accommodations for the health nut needing to exercise. The pool is indoors and well kept.
Very clean. Nice pool that was clean. Room was clean and has been recently remodeled Bed was comfortable! Air conditioning was quite. Nice breakfast but it should be opened until 9:30 on weekends. Otherwise good stay!!
Excellent hotel! Easy location - decided to stop here as we were passing through on I-40 (opted for Lonoke, after reading some unfavorable reviews about Little Rock areas). Indoor pool - thumbs up! Staff - thumbs up! Cleanliness/comfortableness of room - thumbs up! Continental breakfast spread - HUGE THUMBS UP! Highly recommended.
This Best Western was okay, but I don't know how the Plus designation is determined. The room was very small and left very little floor area around the king bed. Lighting was almost non existent in the room as well as in the bathroom...very dim and shadowy to try to see what is in our suitcases or fix hair or makeup in bathroom. The wash basin water has been minimized with an insert to make a very weak spray like a public restroom, not possible to rinse face effectively. The staff seemed to have been at minimum and it was nearly impossible to find help when needed. Pool had no towels and staff could not be found to get some. The heated pool was pretty cold. There was no staff present at breakfast. The waffle iron was not plugged in and a family with children had to wait while I discovered it unplugged and plugged it in. The sausage patties were so hard and dry that they were not edible. They must have been recooked from the day before. The overall impression was of an older establishment, somewhat updated, but did not rate the BW Plus designation in my opinion. There was no air conditioning at all in the corridors, making it feel humid and muggy. On the positive side, the bed was comfortable enough (though the springs did seem somewhat worn). The most positive feature was the hand held shower for rinsing my very thick long hair. The room appeared clean. Access to the highway is convenient. We chose this inn for the chance to eat at the nearby Pruett's restaurant for their delicious catfish.
This is the place where the middle becomes accessible whenever a end around takes the first step in a long path for the entrance of a slumber sort of stay since a timing is of importance for the many ways of access.
On our way east we decided to pass through Little Rock and stay here. The property has a pleasing appearance and there is plenty of parking available. It has been highly rated on TA so we had no fear of getting disappointed. The staff was excellent. Rhonda, the front desk person was very friendly and professional. Our problem was the room we were given. It had a terrible odor, something like a "wet dog" smell. We turned on the AC and went down for more items to bring up to the room. When we got in the room the second time we still smelled the offensive odor. We went back to Rhonda, told her the problem and we were immediately given another room which smelled much better. Breakfast was an enjoyable experience with plenty of food items available. The dining area is sufficient to seat many guests and was kept clean at all times. The Wi-Fi was adequate in all areas of the hotel. The property overall is clean and well maintained but there is no guarantee that any particular room assigned will not have had pets in it prior to giving it to another guest. In our travels, it isn't unusual to see guests smuggling dogs into rooms without notifying the staff. Rhonda told us they try to keep the pets on the first floor but some people ignore the rules and sneak pets into rooms.
Great place to stay if travelling interstate 40. Convenient location. Easy access. Clean, comfortable room. Quiet -- could not hear the neighbors in next room. Staff was courteous and professional. Would stay here again.
We had a great stay at Best Western Lonoke... It exceeded our expectations...Our check in was quick... The room was very clean and the bed was comfortable... Check out was also quick... The only complaint I have is the Television was not working as well as to be expected... Thanks to the staff they were great...
This is a very nice motel. Room was clean and breakfast was good. If you are in a wheelchair, be sure to ask them if they have a walk-in shower. The handicap room had support bars, but no walk-in shower.
We would definitely stay in this hotel again. The quality and cleanliness suited the rate. The bed was comfortable, bathroom was sparking. Hats off the the cleaning staff for showing pride in their work!
we just drive for fun to different route and finally we find this place seems to be reasonable stay so we did. we did enjoy. and let the front desk know about my concern they took care of it quickly. they did good job.
Thank you sharing while you were still here. that is greatly appreciated. we can only fix what we know about. If a guest is happy with the response and subsequent actions taken then we are doing our job. Thank you again.
Not as good as other Best Westerns we've stayed as recently but it was OK for one night. And only restaurant nearby was a not-too-great Mexican. But it was conveniently located for our travel and easy on and off the interstate.
Thank you for sending us your view on your stay. We are always happy to hear from our guests and their feelings. We would enjoy having you come back and see us again soon.
The room was clean and very comfortable. We were 4 days into a cross country road trip from out west. The staff was very friendly and helpful. The breakfast was very good and the breakfast area was spotless.
Thank you so much for taking the time to share your thoughts and feelings regarding your stay with us. We are always happy to see and hear that our goals were achieved by making our guests happy and comfortable. Please come back and see us again.
Room, the bed, the shower are great. Everything worked. Clean and comfortable. The breakfast of scrambled eggs and sausage one of the best I have had in a hotel that provides breakfast. All for a very reasonable price. It is the sort of place that just makes traveling better.
Thank you so much for your praise. We are always happy to hear that we did make our guests comfortable and happy. A good night of rest and a good breakfast are certainly the right way to start the day! Please come back and see us again
I would not recommend this hotel to anyone. Its an old property, and I cannot see how it is rated a "Plus". For example, the breakfast was terrible, the coffee cold, the eggs/saugage runny/greasy. They still use the old type soap bar. Walls/ceiling very thin. Noisy all night. I would rate this hotel a "Minus." vs a "Plus." Will not ever stay their again.
Hotel was out of the way Front desk was friendly Breakfast person was not helpful & no smiles Cold coffee & out of almost everything by 7:30 am Rooms where clean & comfy Wish there where more amenities close by Thank you
My husband & I spent one night here on our way to Nashville from Galveston. We couldn't have been more pleased. The hotel room was spotless, the staff courteous,the beds comfortable & the breakfast better than most.
Checked trip advisor reviews, so stopped here to get out of Little Rock morning traffic. Nice motel, decent beds. Not much in offering for eating if wanting to walk. Ok rates for small town. Would stay again.
Clean and well maintained and excellent staff. We were very happy with everything during our stay. Price of room was reasonable and very good considering the quality of the service. We will stay at this motel in the future.
Best Western in Lonoke was clean and fresh. Desk staff was professional but friendly and helpful. This is a short distance out of Little Rock and therefore gets you beyond the morning traffic on your way East.
After reading the reviews, my husband and I decided to give this place a try while traveling on I-40. Room is clean, affordable and bed comfortable; friendly front desk staff. All made for a nice stop on a long journey!
This hotel was clean with modern decor and all interactions with staff were pleasant. My husband and two preschool aged children stayed for two nights while attending my sisters wedding. All of our needs were met and would recommend a stay to anyone. My oldest and I attempted a dip in the indoor pool and it was a little cold for my taste but didn't seem to phase the five year old. Always a nice feature with kiddos.
Thank you for taking the time to let us know about your family's stay. I am so glad the toddler enjoyed the pool. It can be a very happy place for kids when away from home or particularly so when weather does not permit outside activities. We would be only too happy to welcome you back during your next visit to our area.
For the price, this hotel was a great deal. I had several choices at that particular exit on I-40 but decided to give this BW Plus my business. It looks to be a newer hotel with clean, pleasant exterior. Plenty of parking and welcoming desk staff. The room was large and nicely furnished with chair, ottoman, king bed, mini fridge, microwave. The bed was super comfortable. I would have liked slightly higher wattage light bulbs in the bedside lamps, however. The otherwise crisp white coverlet had what appeared to be old stains on it which weren't apparent in daylight but appeared under the artificial light of the lamps once the room got dark. Otherwise, the sheets themselves were clean and white and well fitting and didn't bunch up. Hooray for this hotel using fitted bottom sheets, something the higher end hotels just can't bring themselves to do. The bathroom was clean and spacious with plenty of towels. The only problem I had was that there was no hot water at 5:30 AM. I had to get on the road very early and when I turned on the tub faucet I could not get hot water, no matter how long I let it run. Same for the sink. I ended up washing up at the sink using cold water and a face cloth. Otherwise, a good stay, gas station and a fast food restaurant conveniently next door. Good internet connection.
Thank you for your kind words and also for letting us know where we may have fallen short. I apologize for the problem with the hot water. This is being investigated right now. When you are in the area again, I wish you would call me directly and I would only be too happy to arrange for your next stay with us.
What a relief, after 12 hours of driving, to find a clean and inviting Best Western with a welcoming lady at the front desk. All was clean and comfortable. A nice hot shower, clean linens, comfortable bed and we were asleep in minutes - well a granddaughter spent some time on the internet, but....
Thank you for taking the time to share your feelings about us! It gives us so much to go by in the customer service area if we know what is good and yes, the not so good as well. How else would we better serve if we did not know both? thank you again and we wish you safe and happy travels.
Nice clean and comfortable room and property. After driving 10 hours today, the neighborhood felt safe enough to take a 45 minute outside walk around the area. I'd like to mention Leslie (front desk). She was so helpful ( making a fresh pot of coffee) and recommending a local restaurant. She didn't steer me wrong. Leslie had extra time for every guest that inquired about anything. I would make one suggestion: have additional parking area for vehicles towing RVs and/or trailers. The neighbouring motels do have this available amenity.
Thank you so much for sharing your feelings with us. Leslie is a shining star here and I am proud of her just as I am the entire staff. I am sorry that you did not realize that the entire adjacent lot is ours and is precisely for large truck and RV parking. Please come see us again soon!
It was late at night and I was getting sleepy. I was looking for a hotel with higher star ratings but had to sleep. The location was easy to get to. The staff was friendly. When I got to my rom I was surprised. It looked brand new. Very clean and was equal to a much more expensive hotel in quality at half the price. You won't likely be disappointed.
I am so glad we were able to pleasantly surprise you! We strive to achieve ultimate guest comfort and accommodation. It is not always easy to find just the right place at night on the road. We are thrilled to have been the one for you! Hope to see you again sometime soon. Have safe travels.
It was a great place=welcoming, helpful, personable staff, --location easily found, looks fairly new- rooms was clean,& nice--great value-plus I'm a Best Western rewards member! stayed for only for one night - I would recommend if you are in the area.
Room easily accessible to interstate, nice and clean facilities and great free breakfast! Really good service at the front desk and very helpful. It was a pleasant place to stay on our way to the 'west'!
We stay at this hotel every time we go to this area, every couple of years. We keep going back because the beds are very comfortable, it's always clean and quiet, the staff is great and the breakfast is good.
We stopped on our way to Nashville . Location was great a lot of places to eat. The room was good size but the furniture had not been cleaned there was dried white fluid all over the front of ottoman and dark stain on chair. There were some stains on sheets too. The food was ok.
Thank you for taking the time to share your views with us. We appreciate knowing how we are doing and the guest is the best measure of that. I always like to stress that any issues or problems should be brought to our attention right away so we may remedy them and therefore make your stay a more enjoyable one. We thrive to make your experience a good one from beginning to end. Please consider coming back and staying with us again soon.
Everything was clean - from front desk, room and bath. Front desk personnel was very pleasant and helpful. Just off the Interstate, but quiet. For traveling through, everything we needed was very close - food, gas, and stores.
It is always appreciated greatly when our guests take the time to let us know about their experience with us. While we know in general terms how we are running nothing is more to the point than that of the guests own experiences. We are happy to know that we did not falter in your expectations. We would love to see you come back and see again soon!
Really enjoy staying here. Very friendly and helpful staff, great breakfast (she goes out of her way to make sure we are happy), comfy beds. We travel through here every week and stay here as often as possible.
Thank you mam for letting us know how we are doing. It is always a pleasure to see our guests leave here happy. I feel that having to face a long drive in the morning is always a bit easier if I have gotten rest and a decent breakfast to start off the day. Looking forward to seeing you both soon!
Located right at the I-30 interchange. Reasonable rate. Well lit corridors. Good clean rooms with good air conditioning. Large flat-screen TV. Updated bathroom with excellent shower. Good breakfast -- eggs, sausage, waffles, etc. -- and local restaurants nearby. Elevator. Indoor pool, workout room and coin laundry. Ample parking. Good value for your money.
Thank you for letting us know how much you enjoyed your stay with us. We are always glad to see our guests comments and opinions. We feel it is one of the most valuable tools we have for measuring our success in delivering top notch customer service. We hope to see you again soon!
We recently spent 1 night here because they were one of the few hotels that still accept our 4 legged children with a small fee on our travel route. The hotel was clean and quiet but the carpet was really moist. I couldn't tell if the carpet had been recently cleaned or the air conditioner wasn't keeping up with the humidity. We kept our shoes on and hit the road before 6
Thank you for taking the time to share your thoughts with us. Your opinion does matter to us. Sometimes during the summer months when humidity is high it takes a bit longer for the carpets to be completely dry after shampooing. I apologize if this was the case during your stay. We would be very happy to see you return to stay with us again soon.
We chose this hotel because we had hotel points to use from previous Best Western stays and are generally happy with the Best Western Plus hotels but this one was less than what we had expected. The bathtub was not clean (had hair in it) and the A/C unit was not working properly and made a loud noise all night and the closet door magnet that was supposed to keep the door closed was held on by a 3-4 inch strip of blue painter's tape. On a positive note, the carpet and bed spread looked new and very nice but the rest of the hotel really needed taking care of. Just didn't seem to attain that "Plus" rating.
We stayed at this hotel for one night on our way back to Illinois from Houston. The hotel was clean & our bed was comfortable. The TV did not have a great picture on some channels, which was odd because the hotel is in a town just north of Little Rock. I got up at 5:00 in the morning to take a shower. Despite letting the water run for a very long time we had no hot water. So we packed up & loaded our van intending to shower when we got home. When I notified an employee about our water situation she apologized & said she'd get some hot water coming our way. Really?! Our room was at the end of the hall. My mother-in-law's room was closer to the lobby & she did have hot water. While this hotel was clean, not automatically having hot water is a deal breaker for me. We will not stay here again.
Thank you so much for taking the time to give us your review. We are always glad to hear from our guests, even if it is not good news. I apologize for you inconvenience and would like to win you over for a return trip to stay with us. Please feel free to contact me personally and hopefully we can work something out.
Last night out on a stressful week long trip. Found the most peaceful Best Western I've stayed at - ever. No traffic noise (though I-40 was a quarter mile away), room temperature perfect, no "noise seepage" from hall or other rooms. Just a clean, quiet, comfortable night's rest.
Thank you so much for taking the time to send us your thoughts. At the end of the day during a long trip rest and peace are 2 of the most important things we would all hope for. I am pleased to see that we are succeeding in providing that for our guests. We understand how much the "basics" can mean to a tired weary traveler. We wish you safe travels and hope to see you again soon.
I stayed here on my way to the east coast from Texas. I have two dogs, around 40lbs each. There was a $16 pet deposit which was refunded at the end of the stay. I sometimes worry about pet hotels being a bit "drab", (I don't travel with the dogs often) however this hotel was a pleasure for all of us to stay in. I want to rave, specifically, about the staff. They all were absolutely wonderful. The concierge I booked the room with earlier in the week was a pleasure to work with. He helped me get the best rates and was super sweet. He even put us next to a side door for added convenience when taking the dogs outside. We ended up arriving a little after midnight & when we arrived, the ladies at the front desk were very cheery and made us (including the dogs) feel welcome. The room was great as well. The lady working at breakfast the next morning was lovely and kept the area very clean. We all know how messy some people can be when it comes to hotels...and the area was spotless. Overall, it was a great stay and I will definitely be staying here with the dogs again the next time I make the trip to Texas.
Well as the GM, you have made my day! I take care when hiring staff in that I want only those who want this type of job. If a staff member does not like what they are doing, it will show every time. We have a good little family here and I am proud of their performance. Thank you for letting me know how well we did. I am pleased your experience with us was such a success. Safe travels to you (and the dogs) and hope to see you again soon!
We had booked this room because we had planned to attend a class in nearby England, Arkansas; the class was cancelled, so I checked my confirmation email to cancel the reservation. What I had missed when booking was that I had (for the first time) booked not through Tripadvisor, but a company called Agoda. Their policy is that unless you cancel prior to 3 days in advance, you will still be charged for a 1 night stay. I missed this little detail when originally booking the room. All I can say is: DO NOT BOOK ANYTHING THROUGH AGODA! The rep who answered my call claimed it was Best Western's policy that the reservation had to be cancelled 3 days prior; I know that is a lie, because we have stayed at Best Western hotels all over the country, many many times. She called them, and at the same time, so did my husband. The manager said he had just gotten off the phone with her, and that it was NOT their policy, they had not charged our credit card. We checked with Visa; the charge had been made from an off-shore company (Agoda). After over 40 minutes of the rep explaining the same thing over and over, we finally got her to check with a manager (they wouldn't talk with us directly) and got our charge refunded. The rep said that Agoda was a "sister company" of Tripadvisor. All I know is that I will be MUCH more careful when booking rooms in the future, and may not book through Tripadvisor again. Again, the Best Western manager was great, friendly, and even let us know that the price Agoda tried to charge us was more than we would have paid had we booked directly with him. I'm sure the hotel is lovely; we will most likely find out for ourselves in the future.
Thank you so much for taking the time to let us know how we helped in your recent experience. We do try as best we can to aid in getting any special needs taken care of right away. We are always glad to cooperate when we have the ability. We are always here and would be only too happy to handle any further arrangements for you. Safe and Happy travels to you and hope to see you again soon!
Great hotel. The staff is very friendly. The room was clean and updated. Very comfortable bed and pillows. Breakfast was great, could use some hard boiled eggs though. Second time staying at this hotel and it has not disappointed either times.
How nice to hear that you came back to stay with us again. We so enjoy hearing from our guests regarding their experience and extra happy for a return visit! We wish you safe and happy travels and hope to see you again soon!
We like this place. The rooms are clean and in good condition. The people working the front desk are always nice and very helpful. This place is easy to get to right off of the interstate. There are several restaurants close by so you don't have to be hungry.
Thank you so much for taking the time to share your experience with us. We are always happy to hear from our guests. We are so happy we did not disappoint. We wish you safe and happy travels and hope to see you again soon.
We got to the hotel around 9pm and left by 8am the next day but the hotel was clean and quiet. The front desk staff was very nice and pleasant. The breakfast that's included had something for everyone - eggs, Bengals, cereal, fruit, coffee, tea and assorted juices. We didn't stay a long time but our first impression was great.
Best Western Plus is really nice and clean! Bed is comfortable, and decor is updated. The staff were accomodating. This hotel is easily accessible from the interstate. There are fast food places nearby.
Very Pleasant room, very comfortable bed, updated decor & linens. We slept like a log. Good hot or cold breakfast, convenient location, convenient for restaurants & gas stations close by. We will stop there again on our way to Tulsa to visit family.
Thank You! We look forward to seeing you in the near future. Give us a call and we will be waiting for you!
Very friendly staff and great value for the price. Perfect overnight stopping point on our long trip capped off with a swim in their very clean indoor pool. We will most definitely be staying there again in the future!
We are so happy to hear of your plans to return. We would love to hear from you and welcome you back. Return guests are awesome. It gives us all a chance to learn a little bit more each time about one another and often forms a nice relationship!
Nice place to stay. We were upgraded to a suite, which was very comfortable. Breakfast was good. The location was good - just right off the freeway. Service was good and staff friendly. What more can we say??
Thank You! We are so glad to know that we delivered what you expected and you were not disappointed. Guest satisfaction is key to the success or failure of any business. We just think about what would make us feel comfortable on our own travels and apply it here!
We made the reservation while on the road and were very pleased with the lobby personnel, the room and the breakfast. We have expectations about Best Western and were not disappointed. It was clean and comfortable and the people were friendly. Thank you, Best Western.
All staff that I encountered were friendly and helpful. The area was safe, the hotel was clean, and everything was perfect! Breakfast was super tasty! I hope to be able to stop here again sometime!!!!
The desk staff is friendly and was able to accommodate my request for a end room after guests on each side of me was loud. The room was clean, everything was in working order. The breakfast was okay, they serve scrambled eggs, sausage, waffles, sausage gravy, cereal, fruit, the usual
No complaints about this location at all! Everyone was very nice at both check-in and check-out. The room was extremely clean. It has a real nice indoor pool and fitness room. Good coffee at this location and a good selection of breakfast items.
The internet rate was lower but I received the lower rate when I asked, plus my senior discount. Front desk person very nice, helpful and informative. We arrived late and had to leave early so didn't get to use the exercise equipment or the heated pool. The king bed was perfect and no sag toward the middle. The room had a desk, recliner, microwave, and refrigerator. The bathroom was stunning with it's large granite top and all black accessories including the large black-framed mirror. The bathtub had a no-slip surface built into it. Breakfast was delicious. The hot foods were sausage, eggs, biscuits and sausage gravy, waffles AND SUGAR FREE SYRUP. I am an insulin dependent diabetic and rarely find sugar free syrup. Thank you very much to the person who made that decision so I could enjoy a waffle. Clean, quiet, comfortable, like-new appearance, what more could you ask for?
Happy Days when you get a good night's rest! Am I right? I know I have had a few experiences with the sagging mattress and that just kills my back. We are very proud in that we do not allow or expect our guests to sleep on a mattress that would not give them a good night of real rest. It just makes good sense that a good night of rest and a good breakfast make the start of your continued journey much easier. We wish you safety on all your journeys and hope to see you again soon!
The desk staff was helpful and gave online rate even though I arrived in person without reserving ahead because I mentioned that it was cheaper online and asked if I could get the better rate by walking outside and doing it via smartphone. The room information says there is a sundries/food store within the hotel, but there isn't. There is, however, a McDonald's with the newer Cafe items across the street - it's very easy to get to. The room was very nice, very clean, and the bed was especially comfortable. There is a pool and a fitness area. It's just off the interstate in a rural area before a small town. If you need items, there's a Walmart very close. The hot breakfast was plentiful - with belgian waffles, biscuits and sausage gravy. WiFi excellent.
Thank you for your feedback! We love hearing from our guests. We do have sundry items available through the front desk, in addition to the vending machines. I am sorry you were unaware of that. We are always ready and willing to accommodate our guests when walking in the door whenever possible. I am happy to see my staff delivering good customer service. Although I do not care for that term myself, we do not have "customers" here, we have "guests". In our hearts there is a big difference.
A clean comfortable room, friendly staff ... very pleasant experience ... a gem on I-40 in Arkansas .. we were so pleased we stayed on the eastbound (return) trip too! Looks like more (food wise) may be coming to the surrounding area.
Thank you so much for taking the time to let us know how your experience with us was. We do love to hear from our guests! Clean, comfortable, yes those are at the top of our list of goals for our guest satisfaction. Our little community is growing more each day. It is exciting to see so many new neighbors. We know that it can be very frustrating while on the road to find good places to eat. For a small community we do have a wide variety. We look forward to seeing you again on your next trip this way. Be safe on the road.
Stayed here on a cross country solo driving trip. Room was clean, comfortable and quiet. I was happy to find a small fitness center where I could use the treadmill for awhile after a long day of driving. I thought it was a touch expensive. For some reason i never got a receipt, although the previous night, also at a Best Western, the front desk person asked if I wanted my receipt under the door or emailed to me.
Thank you so much for your feedback. We too, offer the choice of email or under the door for receipts There are a few exceptions that sometimes apply though. If you booked through a 3rd party and paid them there would be no receipt. If you were staying on a free night through BWI there would also be no receipt. We do also refrain from offering under the door receipts in the case of a room with a pet. Sometimes our furry friends get upset when the receipt is put under the door and this could create a disturbance that would wake others in the surrounding rooms. If you would like, I could send you a receipt if you would call and let me know.
Checked in late (10:30), but was quick and pleasant. Room had a musty smell at first but went away. Room was clean. Dizzying carpet pattern and ugly hallway carpet. Bathroom fan needed cleaning. Nice tub surround! Room had micro/fridge. A/C had an air diffuser to keep from blowing up under the curtains. Good idea!! Hotel is easy on and off the interstate between and gas station and another hotel with McDonald's across the street.
Thank you for taking the time to let us know how we are doing. We place a high value on our guests opinions, thoughts and needs. We are always glad to get your feedback. We hope your experience will bring you back to stay with us again in your future travels through Arkansas.
Staff is outstanding, great location from the hustle and bustle. Rooms are spacious, clean, comfortable! Plenty of outlets scattered in the rooms for all your electronic needs, such powering your essentials, wifi is really good! Great price for the accommodation! Highly recommend!!!
Comfortable place to stay for the night while driving through Arkansas. Room was large and there were two comfortable queen beds. I always have to get rooms with free internet because of work and it worked great. That does not always happen. Breakfast was ok, however, I have had better at other Best Western's.
We were pleased with the quality and staff. We stayed at this hotel while traveling home from visiting family during the holidays and the lobby was beautifully decorated. We would recommend this hotel to travelers. We love Best Western!
Overall good experience with reasonable pricing. Great location with helpful staffing and decent breakfast. Clean and well attended to location. Seemed safe with easy access for traveling. Had a little computer issues with check-in but the front desk clerk was very nice.
Thank you for taking the time to send your feedback. We love hearing from our guests. We are not giant, but our hearts are big as the outdoors. We love seeing our guests are comfortable and able to relax and enjoy their stay with us. We look forward to seeing you again soon.
Many areas of the I-40/I-30 route through Arkansas do not have the lodging accommodations that I desire. This Lanoke Best Western was super. When we checked in, the desk clerk offered us the option of a free room upgrade to a pillow-top bed. After a 6-hour tedious drive in the rain and fog, this was much appreciated. The staff lived up to my Southern hospitality expectation. The room and bath were large and super clean. Bedding was comfortable and I loved having a large bath vanity! We got the best restful sleep of any of our recent travel stays.
We were so pleased to see we had a hand in a long tedious day ending in comfort and relaxation. Our goal is to welcome our guests as if this were our own home. Some travels are not always planned and most folks try to make the best of it. I hope we can always lend that bit of hominess that so many find comforting on the road. We look forward to your staying with us again soon.
We were very happy with our stay at the Best Western hotel. The room was clean, comfortable and quiet. The breakfast was fresh and good and had a variety of items to choose from. We will definitely stay here again if in the area.
Thank you for sending us your thoughts regarding your stay. We rely on our guests feedback to measure our success. Our little community is very homey and welcoming to visitors. I liked it instantly when I came here 16 years ago and never left. We look forward to your staying with us again in the near future.
I stayed here on my way to and from Louisville, Ky. I had a dog and there was plenty of grass which was nice. Also a convenience store right in front of it. Very friendly service and a very clean & always felt safe walking my dog at night. The only problem was I was on the highway side and it was a little bit loud. I would for sure ask for a room on the opposite side of the highway. Other than that I really enjoyed my stay.
Thank you for taking the time to give us your feedback regarding your stay. We love to hear from our guests. it is the best measure for our success. We are only too pleased to accommodate our guests preferences whenever possible. Call ahead and we will surely put you on the opposite side. Thank you again, and be safe on your journey's.
On Sept 16,2015 My Friend Kay and I pulled in to this hotel after driving for over 11 hours. The staff was wonderful. Asked for a room with two queen beds. The room was perfect clean nice. We slepted like babies. Nice hot shower. They told us to park the U haul they were very helpful the breakfast in the morning was super anything we wanted they had it . I would stay here again thanks for everything
Thank you for taking the time to give us your feedback. We love hearing that our efforts are successful in making each of our guests feel welcome and comfortable during their stay with us. We look forward to your returning to stay with us. We promise we will have the same breakfast waiting for you!
Greeting was excellent, all hotel staff friendly. room was very nice, breakfast was one of the best at a hotel, for the price i could not believe the great service. One of the nicest hotels tostay at, even one of the nicest Best Westerns. All peeople very friendly, especialy the on i booked the room with. Highly recomend to anyone staying in the Little Rock area. thank you wll for the great experience.
Rooms were clean and quite. Can't beat the price. Included a nice breakfast. This is a great place to stop in if on a road trip and need to lay your head down for a good nights rest and not pay a fortune.
very clean and rooms and décor and amenities were great. I would recommend this to travelers. I was travelling alone, so I wanted a Hotel with inside doors. Staff was great in informing me of near by eating places and of those that delivered. Will definitely make this on my return trip.
Thank you so much for taking the time to let us know how we are doing! We love hearing from our guests and their experience with us. We like to give assurance and guidance to our lone travelers. I am very happy we have interior corridors myself as I feel more secure when I am traveling and find them. You always have a home away from home with us! Safe and happy travels until the next time!
The hotel looks very nice and modern but it took checking 3 different rooms before finding a nonsmoking room that didn't smell like smoke. The lady at the front desk was very helpful but when you are tired and just want to settle into your room for the evening having to go to several rooms is not appealing. The room we finally got was nice. It still had a smoke smell but much less than the others. The bed was comfortable and the shower was nice. Breakfast was OK. It was the usual hotel food.
Thank you so much for sending your thoughts to us. We are always glad to hear from our guests regarding their stay. I am sorry you had to make so many moves. Unfortunately, some folks do not obey the rules for not smoking while staying at hotels. We do run an ionizer when this is discovered, but sometimes just that bit of a hint is only evident to someone who is more sensitive. It would make us very happy to have you return some time and perhaps check the room out yourself before checking in. Several guests do that regularly and it is perfectly fine with us. We are only happy if you are happy. Safe travels until next time!
With all the glowing reports of Best Western Plus, I decided on this place because of it's competitive rates. I'll go with the good first: Very friendly staff and check-in/out was easy and accurate. No problems with bill. The free breakfast is pretty standard for these places, but the waffle maker always makes my day. Internet was pretty good and easy to use. Room was clean and well situated and quiet. I liked the fact that there are some restaurants that will deliver to your room if you don't want to go out. The bad: The smell that greeted you when you entered the building was a little appalling, and I'm afraid it colored the rest of my experience with the the hotel. Very chilly and musty and a little more sticky humid than I was expecting. Even the room was excessively humid. I've been in hotels in extremely humid environments, and I felt that it could have been handled here a bit better. The shower handle was also a bit loose and inaccurate. So with all that, it gets an average rating from me.
Thank you for taking the time to share your experience with us. We are always glad to hear from our guests regarding their stay. We hope you have the opportunity to come back and stay with us during a less humid season. We wish you safe travels along the way!
This is one of the best hotels we've stayed in. The location is very easy to get to. The staff is very good. They recommended a Mexican restaurant nearby that was great. We would definitely stay at this hotel again.
Thank you so much for taking the time to share your experience with us. We are here to make all our guests happy and comfortable. We hope to see you come back and see us!
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