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Best Western Plus Lonoke Hotel, Lonoke

4.0/5  - basé sur 254 notations.
102 Dee Dee Ln, 72086-8155, Lonoke, United States - visualizzare mappa

Troverai un rifugio tranquillo in questo hotel di Lonoke, situato in una posizione comoda rispetto ad emozionanti attrazioni dell'area, ad aziende locali e a ristoranti e negozi. Potrai approfittare delle emozionanti attrazioni dell'area, grazie al facile accesso all'Interstate 40. Potrai divertirti giocando a baseball presso lo Slugger's Batting Cage o trascorrendo il tempo al Waggoner Memorial Park, al campo da golf di Lonoke o al poligono Remington Arms Gun Club. Ad appena 40 chilometri circa da Little Rock, potrai scoprire nuove cose presso la biblioteca e il museo presidenziali William J. Clinton, sguazzare nel parco acquatico Wild River Country e imparare qualcosa sui 725 animali che abitano presso lo zoo di Little Rock. Non dovrai viaggiare molto per assistere agli eventi sportivi locali, grazie alla vicinanza dell'hotel al distretto scolastico di Lonoke. Potrai raggiungere facilmente negozi e ristoranti, situati a pochi minuti di distanza da questo hotel di Lonoke. Sei sei in viaggio d'affari potrai assicurarti un soggiorno produttivo, grazie alla vicinanza di questo hotel di Little Rock alla Arkansas Rural Water Association, a Remington Arms e a Maybelline L'Oreal, situate nel raggio di 24 chilometri circa. Sarà facile viaggiare, avendo l'aeroporto nazionale di Little Rock ad appena 32 chilometri circa di distanza. Ti sentirai a casa nelle camere spaziose e moderne di questo hotel di Lonoke. Tutte le camere dispongono di televisione via cavo/satellite, accesso Wi-Fi a Internet gratuito, macchina per il caffè, microonde, frigorifero, scrivania, poltrona e molto altro. Assicurati di gustare la colazione completa gratuita servita ogni mattina, che comprende cereali, frutta, uova, yogurt, succhi di frutta, caffè, piatti caldi e non solo. Potrai sentirti completamente rilassato adagiandoti e sguazzando nella nostra piscina al coperto riscaldata e nell'adiacente terrazza solarium. In questo hotel di Lonoke 100% non fumatori troverai altri servizi premurosi, tra cui un business center, una lavanderia per gli ospiti, una palestra aperta 24 ore su 24, parcheggio gratuito e un mini-market. Grazie al personale accogliente e a servizi confortevoli, ti sentirai sicuramente il benvenuto in questo conveniente hotel di Lonoke. Prenota oggi stesso al Best Western Plus Lonoke Hotel!

Best Western Plus

Lonoke Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 251 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
137
Molto buono
62
Nella media
24
Scarso
17
Pessimo
12
CONSULTARE I PARERI SU
Affari Affari
31
Business Business
19
Da solo Da solo
22
Di coppia Di coppia
27
In coppia In coppia
57
In famiglia In famiglia
118
Viaggio con amici Viaggio con amici
11
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Room was stuffy"

1
08/09/2018

No Hot water in the shower Cobb Web in the corner of the room with little spiders. I had to buy air fresher for the room because the front desk didn't have anything to fresh up my room told the maid about the cob web she say okay but when I return to my room the spider and web was still there. The front Desk and the lady working the breakfast was nice and very helpful

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your feedback, we will use this feedback for training purposes.

"Awful. Do not stay here!!"

1
22/08/2018

Best thing I can sat is receptionist was nice. Hotel rooms had an awful odor. Nauseatingly so. Sprayed room spray and perfume but nothing helped get rid of the odor. Only stopped for a night halfway to home and would have left except my husband needed sleep. The first room we were given had hair and pee stains on the beds. Nasty. The room smelled really bad too. The next room we were given smelled worse but the beds were cleaner. I had a blanket with me and covered the bed with it before I laid down. The curtains we off the rod I. Several places and the hem was out about half way around. The air conditioner and bathroom fan were very noisy. I slept on my blanket for a couple of hours then got up and dressed. Didn't even want to use the shower. We left before breakfast and went to the McDonald's next door. Couldn't even think about eating at the hotel after smelling that awful odor all night. My husband tried to heat something in the microwave but it started smoking and smelled like electrical fire was going to start. Coffee pot in room had no pot. The coffee from dining area was cold. There was nothing good to say about this hotel. Do not stay there,!! It would not let me rate service, cleanliness, etc. service was ok. Filthy, smelly place to stay

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your input we will use your information to address the situations you encountered.

"nice hotel facilities but odor was horrible"

3
03/08/2018

There was an odor that was really bad....smelled it as soon as you came through the door. It was a medicinal/cleaning smell....but not pleasant at all. We had 4 rooms and went straight to Walmart to find something to cover it up. Only one girl working on a Saturday night and she was doing her best to accommodate everyone but it was too much for one person.....I really felt sorry for her.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for leaving a review/rating. We have already addressed this issue, thank you for letting us know so that we can make guest's stays exceptional. Travel Safely; TEAM LONOKE

"Good stay"

5
28/07/2018

We had a great night stay with comfortable beds, the staff were friendly. And our room was clean and fresh. The pool was a refreshing end to the long day of travel. And the hot breakfast was a good start to the day!

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for taking time to write a review so that others can know where to stay while they are in the area. May your Travels be met with Safety, your Journeys be filled with Memories, and your Adventures be Often.

"Not a Good Stay"

2
04/07/2018

My husband and I stopped here after driving 600 miles and were tired, hoping for a comfortable bed and pleasant stay. We were not given either. In fact, I don't believe this hotel meets the "Plus" rating of Best Western at all from the hotels where we have stayed in past years. The ice machine was broken on the first floor, the pool was broken. The bed was hard and the whole hotel smelled stale. Also, there are no restaurants nearby except the Waffle House. Virtually no places to eat--anywhere. So, bring your own food or snacks with you! Best thing I can say is that we didn't sleep on the street or in our car. It certainly did not meet our expectations at all!

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Our apologies for not meeting or exceeding your expectations, May your Travels be met with Safety. TEAM LONOKE

"Passing through "

2
27/06/2018

Stayed here June 24 checked out the 25 . Was not a best Western plus. Should be rated less . Ice machine on the first floor was out so I walked to the 2nd floor like the sign said and only got two cubes out of the machine. The pool was out of order too. Breakfast was only 6 AM to 9 AM this should be longer . The sheets felt itchy .The room had a slight odor.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. May your Travels be met with Safety. TEAM LONOKE

"Understaffed"

4
27/06/2018

Stayed here on my way to Arizona with my two children. I had no problems checking in. My children rushed to the indoor pool, where it was extremely humid, and the water was murky. The room itself was nice. Breakfast began at 6am, and at 6:30, there was nothing available to eat except for waffles. They had one person setting up breakfast and checking people out. I was disappointed that I had no meal choices. We had our waffle and hurried on our way.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Our extreme apologies for not meeting your expectations, We are currently working on the pool situation, Our late breakfast attendant is being dealt with as well. Travel with Safety TEAM LONOKE

"Do NOT stay here"

1
23/06/2018

There is no Plus in Best Western here in Lonoke , AR on 102 Dee Dee Lane. We stopped & got a room on 6/22/18. First there was No Parking but finally someone left & we got in their space at 10:30 pm. Then there was no luggage racks. We get to our room. It ok, pretty norm until we tried to use the TV. All channels was snowy & wavy , plus my wife is legally deaf & we were unable to get the closed captioning on even though the remote had closed caption button on it. We called front desk & they said can't help you. Only had two ice machine. One was Broke & the other completely out of ice. Then when we took our showers the water sprayed sideway & even with curtains it flood the entire bathroom floor. Anyway , we left ASAP the next morning almost at a run. Oh forgot still no luggage racks the next morning. When we left the back security door was propped open with a rug. Not very secure & anybody could come in. We will never stay here again. Kerry

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Dear Kim R. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. May your Travels be met with Safety TEAM LONOKE

"Adequate"

3
16/06/2018

Clean enough. Price was okay. Breakfast was lacking...we ate early on a Saturday and lots of things were out. Eggs were dried out. Coffee was good. The whole place smelled a little odd. Smoke free property, so that was nice. The bedding at most Best Westerns drives me crazy! The pillows are ridiculously small, but the worst thing is how they make the bed where the comforter doesn't cover your shoulders unless you either scrunch way down in the bed (which leaves no leg room) or untuck the comforter from the bottom of the bed and re-make it (which is a pain)! Why can't they just make the bed properly?!!

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for taking time to leave a review. since BW went to the 3 sheet 1 blanket concept of making a bed it does let our Housekeepers that a guest that stays more than one night know which bed needs to be made and which one was made by a guest so that they know which one to make up. I apologize that it makes you crazy but there is logic behind it and it is for everyone's sake from having fresh linens to saving on laundry chemicals and water, doing our part to GO GREEN. We trust your travels were met with safety, your journeys filled with memories, and your adventures be often. TEAM LONOKE

"Comfortable, convenient location"

4
08/06/2018

My needs when traveling include a clean comfortable room, friendly helpful staff, good breakfast and a reasonable rate. This Best Western meets those needs. It is located near I-40, but is quiet. There is a pool and workout room. I discovered it on a trip west and chose to stay again on the return home. If you like mexican food be sure to check out the Mariachi restaurant next door. Nick's Bar B Q (which also has great catfish and burgers) is the next exit on I-40.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Dear deagautney; Thank you for your kind words, Please consider staying with us upon a future return to our area. May your Travels be met with Safety. TEAM LONOKE

"Friendly staff comfortable stay"

4
16/05/2018

Room was nice had slight odor but nothing major and I think someone had spilled some perfume also. Bed was very comfortable. Morning breakfast was great. And thanks for having the easy clean remotes. It was a good stay.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Dear Angela B; Thank you for taking time to write a review for others to know your thoughts about your recent stay with us. May your Travels be met with Safety, TEAM LONOKE

"OVERNIGHT BUSINESS STOP"

5
09/05/2018

Friendly and helpful staff, plenty of parking and an area for pets to run in rear of property. Restaurants and a Walmart within walking distance. The room and hotel look to be recently updated, with modern deco and amenities, very nice for the price.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for the kind words, we hope the road leads you back our way in the future. May your Travels be filled with Safety Tyler and TEAM LONOKE

"Great Night's Sleep"

4
05/05/2018

Great stay. Staff was very friendly upon arrival. The room was clean and spacious. The hotel was quiet throughout our stay which was very good. We didn't use the pool or fitness room but they looked good. Breakfast was very good - a variety of hot foods like sausage, eggs, waffles (even with sugar free syrup), and cold foods like cereal, yogurt, pastries, breads, etc. It was a really good experience so my husband and I booked the hotel again. We stayed twice, once in Dec 2017 and then in Jan 2018 as we were travelling back and forth across the country. Both stays were great - no complaints/

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Dear Rammsteiner; Thank you for your kind words, we strive for excellence and are very pleased your stay was to your satisfaction. Next time you are coming through our area we would love to have you stay with us again. May your Travels be met with Safety, Your Journeys be filled with Memories, and your Adventures be Often. TEAM LONOKE

"Clean and Quiet"

5
03/05/2018

It is clean and quite. Plenty of safe parking. The staff is very nice and helpful. The rooms are clean and everything worked as should. The beds were clean and comfortable. The breakfast was good and the breakfast area was very clean. Very easy to get to from the interstate.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for taking time to write a review, so that others know where to stay when they are in the area. May your Travels be met with Safety, Your Journeys be filled with Memories and your Adventures be Often. TEAM LONOKE

"Quick trip to see friends"

5
15/04/2018

We took a spur of the moment trip to visit friends in Lonoke Arkansas and chose Best Western because they were pet friendly. The room was well furnished and clean. The staff was very helpful and curteous. They provided a nice breakfast with waffles, Danish,eggs, biscuits and gravy and sausage and cereal. We felt very safe and comfortable there and will definitely be returning!

Best Western P, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for letting us know how your stay was with us, We look forward to seeing you in the near future . Assistant Manager Tyler Baker

"the Best Best Western in Lonoke"

5
20/03/2018

the people here went out of their way to make sure I was comfortable we had a situation were a transport truck was parked off the property but running his reefer I mentioned it to the front staff and she talked to the driver who moved his truck with no problems at all thanks to everyone at this motel thank you all so much and for all the help I received, from everyone including the use of things I didn't have

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for Telling us how everything was. We Enjoyed having you stay with us and we hope to see you in the near future. Thank You again Tyler Baker Assistant Manager

"Excellent beds"

4
10/03/2018

The beds were the most comfortable beds we have slept in in a long time. The rooms were clean. Cons: - the room smelled like cigarettes - breakfast room is tiny (4 tables) - very limited breakfast selection - no lids for to go coffee

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for letting us know how we can make others stay Better, We hope to see you in the future so we can Provide a Better experience for you, Thanks Again Assistant Manager Tyler Baker

"Overnight stay on the road"

5
07/03/2018

A pleasant stop on the way home. Very clean room and pleasant staff trying very hard to please. Special breakfast well prepared and presented. The area has only fast food joints close by, but the Subway nearby had a lady who made salads like your Mom.

Best Western P, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank yo for taking time out of your day to leave a review, We enjoyed having you stay with us and hope to see you in the future, Sincerely Tyler Baker, Assistant Manager

"hotel was clean, quiet, nice but"

1
15/02/2018

But, I forgot our swimming suits hanging in the bathtub to drip dry and left without them. My suit was from Dilliards and cost well over $100, husbands just a regular suit. I called the hotel the afternoon we checked out, no had turned in a suit, I described it and left phone number. I have called the last 3 days inquiring, no one, not even the lady who cleaned the room has found a green/blue/black bottom halter top suit. I stayed at a hotel in San Diego and then went on cruise to Canada, left a drawer full of sweaters and slacks, they shipped them to my house all accounted for, none missing. Don't leave anything behind, hotel is not responsible and it says it on paper you sign.

"I'd stay again, and again, and again"

5
12/01/2018

Enjoyed our stay here. Only stayed one night as passing through town but check in and out were quick and painless. Staff professional. Breakfast okay, average for night with buffet breakfast included.

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Great place"

5
09/01/2018

Friendly people. Comfortable decor and attractive breakfast bar. Love that dog is welcome at BEst Western motels!! Travel with small behaved dog. She has traveled by car and airplane over 200000 miles. Tried other motels but unhappy with their cleanliness. I am a loyal customer!!!

Best Western P, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Great staff"

4
31/12/2017

The room and decor are nice. Room was clean. The thing that keeps me returning to this hotel is the staff. Some of them have been here for years, and they always remember me. But, even the newer people are very friendly. The breakfast attendant is very engaging in conversation, and she almost makes you feel like you are in a "service" restaurant, rather than buffet style breakfast bar. I have never had an issue here that was not immediately resolved by the girls at the desk. To me, it is worth the money I spent & I will keep returning.

Best Western P, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Comfortable stay"

5
27/12/2017

Everything was good about this place. Check-in service was friendly and fast. The room was very nice and clean. The beds were comfortable and the sheets were soft. Wifi was fast. It was quiet. Breakfast was good. Check-out was a breeze. Easy on and off access to I-40.

Tyler B, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Great Stay!"

5
20/12/2017

We frequently stay at this motel and we have never been disappointed. The staff is excellent - friendly, helpful and ready to be of assistance. I would recommend this Best Western Plus to anyone going through or staying in Lonoke, Arkansas.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
We Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Excellent Property. Clean, Efficient, and Customer Friendly."

5
13/12/2017

Customer Service is Priority No. 1 at this property. The new management was clearly in control of their facility and personnel. The property was extremely clean and lighting in the parking lot was good. Breakfast was plentiful, hot, and ready on time. I would highly recommend this property to anyone and I will stay here again when I come to the Lonoke area.

Best Western P, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for your review and we hope to see you again in the future. Sincerely, Tyler Baker

"Stop over"

4
11/12/2017

We stopped over for the night-checked in at 9pm and left at 5am. The front desk staff was very friendly, the room was clean, noise wasn't an issue, and the bed was very comfortable. We have it on our list to stay at again.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for Staying With us, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Great hotel and staff"

5
28/11/2017

The rooms are clean and nice and the hotel staff go over and above to make sure you are comfortable. Great price also. The location is great, easy on and off the freeway. Convenient to Wal-Mart. Great!

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for the Feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Disappointing Stay"

3
28/11/2017

Our room was spacious and fairly clean. The bathroom floor could have had a better cleaning, there was hair on it. The bed was comfortable. Our biggest complaint was that when we went down for breakfast there was no breakfast. The room was dark, chairs up on the tables, no one present. We went to the front desk, no one there, a bell that didn't ring. When we spoke loudly a manager came out, checked to make sure there was nothing out, and went back behind the wall calling out she would set something up. We did not have time to wait so went to the McDonald's across the street. We were not the only ones looking for breakfast. Seems like the manager should have known there was a problem and taken care of it instead of being so surprised.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Dear John, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 501-676-8880. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Extremely CLEAN!"

5
14/11/2017

The staff were very kind and accommodating. The room was immaculate and the beds were very comfortable. Our breakfast was hot and the coffee was delicious. The property was kept up nicely on the outside as well as the decor on the inside.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Makes you feel like family!!"

5
06/11/2017

Our family had been traveling most of the day. We stopped for an overnight rest. The hotel was clean. Check in was easy and fast. The room was very spacious, and clean. The shower had great water pressure as well. The bed was so comfortable!! Breakfast was very good the selection was great. There is a new manager there now, Tyler, he went out of his way to answer a question that I had asked the front desk lady and she did not know. He came to the desk even on his day off to give me the answer. That was a refreshing change that made me feel like I was special, and important to them. Thank you for an amazing stay. We were refreshed to finish our trip.

"Great Location"

5
01/11/2017

This Best Western is very good. The rooms were well appointed and clean, everything worked. Staff was helpful, courteous and professional looking after all our needs. Well located with lots of restaurants nearby.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Pleasant Check In"

4
29/10/2017

We were very satisfied with the place. Check in experience was very welcoming. We felt the rate, although we had enough points to get a free night, was on the high side but that seems to be everywhere. Disappointed that the military rate isn't as good as other discounts. We told Jennifer at check in she makes us feel that we would stay here again.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"Twilight Zone Experience "

1
26/10/2017

From the time we checked in we felt it was wrong. Manager on duty was unkempt and seemed a bit like she couldn't care less about anything. Upon entering our room, my wife turned down the bed. Sheets were very wrinkled. Human hairs present. Debris present on the sheets. I noticed the pillows were very wrinkled too and had been fluffed but not changed. We called down and got another room. Walking into the second room about knocked us out. Smelled skunky like old Corona beer. There was no smell of clean to be detected. The toilette wasn't clean. One pillow had a mascara smudge on it. The sheets were wrinkled as if they had been slept in. My wife and I had been driving for 6 hours and were ready to crash. We did not need this experience. We checked out and stayed at the Hamilton just about 50 yards away. Someone needs to get some new staff in that place. It also needs some renovation - it's old and wearing out.

BestWesternHotels, Corporate at Best Western Plus Lonoke Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"just ok"

3
21/10/2017

traveling cross county stayed in several best western hotels and this was just ok maybe the other spoiled us. Breakfast fair bed was comfortable had an issue with key and lock we did eventually get a new room after the staff tried to fix the problem after driving 11 hours we just wanted to get settled not wait for repairs+

"Well Worth the Money"

4
19/10/2017

Clean, comfortable and in the middle of nowhere but there was an excellent Mexican restaurant next door. Would stay again if in this area. Not a tourist mecca but a small town where people were friendly and helpful.

Tyler B, Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 501-676-8880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tyler Baker Assistant Manager Best Western Plus Lonoke Hotel

"great hotel"

5
18/10/2017

we had a 2 queen room,it was nice and roomy and clean.the employees were very nice and gave us free razors and shaving cream because i had forgotten mine.great indoor pool and good breakfast.would stay here again.

"Nice clean hotel"

4
13/10/2017

Nice hotel, clean room and bath, the bed was comfortable.. Breakfast was good and there was plenty of food. Staff was helpful in suggesting restaurants for dinner. We will stay here again when we are passing through.

"My Favorite Hotel"

5
23/09/2017

We love this hotel. Friendly, helpful staff. They always treat us like friends. Great hot breakfast. Comfy beds. Conveniently located for our weekly trip. We always try to stay here on our way through.

"Best scrambled eggs ever"

5
23/09/2017

We absolutely enjoyed the best breakfast we have ever eaten at any Best Western Hotel, the kitchen staff was most helpful. The check in staff was most accommodating in our request to stay on the ground floor.

"Some isssue, good for overnight, little expensive."

3
13/09/2017

I booked thru priceline and received a decent price even with the added dog fee. (Which is not cool, but my choice to stay here). Check in was fine, nice lady. The room smelled nasty of smoke and mildew. Bathroom was not clean, water was still in tub, pee on toilet and toilet paper not flushed. Disappointing after a long day on the road. Called the front desk, they changed my room. 2nd room did not smell, but had the same problem with the bathroom (makes no sense). They also had painted and not removed the plastic around the a/c unit. Not a big deal, but seems they should be following thru on making their rooms ready. I removed after checking with the front desk to be sure it was just painting remnants. Had biscuits and gravy for breakfast, which was good.

"abismal breakfast"

4
11/09/2017

everything but breakfast was good., the location was ok, they really need to improve the breakfast, the lobby smelled like B.O. the Jacuzzi was nice though, pool was adequate would have been better if less expensive

"Quick stay for work"

2
07/09/2017

Had a last minute request from work in Lonoke and saw Best Western on trip advisor and decided to take a chance. Book room by phone and with corporate rate it was $85 a night, which seemed a bit high for a best western, but needing to be in town by 7am I decided to risk it. Was checked in by the general mgr easily enough and the downstairs area appeared to be OK so I figured I may have gotten lucky. As soon as I got off of the elevator on the 2nd floor I was immediately struck by the musty smell in the hallway. It was pretty over powering, buy as I had no other accommodation lined up I went on to the room. Opened the room and was extremely greatful that the musty smell did not encroach into my room. The room was pretty good with a king bed, couch, table, and flat screen tv. Bed was comfortable, room appeared to be well cleaned, my only big complaint was the curtain above the ac. It sticks out above the ac unit & the fan catches it causing the curtain to billow out and catch all of the ac. I ended up putting the round bed pillow behind the ac to hold the curtain down which seemed to fix the issue. Tuesday morning when I got up there was no hot water, ended up taking a cold shower to be at work at 6am. Wednesday morning the hot water was back working, but the WiFi would no longer accept my room code. There are a very limited number of restaurants in the direct area to chose from and if you usually Uber like I do the wait seems to be roughly 30 min to go anywhere. Knowing what I now know, when I return I will stay in North little Rock and drive the extra 10 min in the morning and skip Lonoke and the best western.

"Nice room but...."

2
07/09/2017

I will start with the good for the hotel: Location was great for us and the lady who checked us in was friendly. The room appeared to be clean and was fairly spacious. The breakfast was good and seemed to be fresh. But with all of this, one had thing can ruin it all. While taking a shower, I started seeing ants in the shower. When I got out, there were ants on the dresser and counter tops. I ended up with a few ant bites!!! Got home and my luggage had more ants in it and all of the clothes that I had. I called to let them know and they were aware of the ant issue but it had not been resolved. If not for the ants, I would have given a LOT higher rating!!!

"Overall, a comfortable stay."

3
07/09/2017

Two things we didn't like: the smell of the hotel and the quality of the breakfast items. The staff was super kind to us and I felt safe there even though it's next to a gas station. I noticed they've tried updating the hotel however it does still smell like a senior-living place which was bothersome. The AC unit needs either replacing or repair because it was taking in too much outside air which made our room extremely humid.

"Not bad"

3
06/09/2017

Clean, quite, spacious rooms. Older building but fairly well maintained. Service was good and staff was friendly.?. Breakfast was cool and good selection. I would have given four stars if no for the rust ground the toilet.

"Business trip"

2
04/09/2017

Heat and A/C system was not working properly, room was dirty. Employees was not friendly. When told of the problems their response was "sorry about that, have a nice day" Will not stay at this hotel or refer them to anyone. VERY unhappy with this hotel.

"Excellent location on the interstate and very clean room/"

5
28/08/2017

The hotel was easy to locate. The staff were very welcoming and friendly. The room was very comfortable and the bed was amazing. We were only passing through for one night but I would recommend this hotel for an extended stay.

"Decent Hotel"

4
26/08/2017

Nice BW Plus. Breakfast was good but the breakfast room was small and there was no place for us to sit when we came down. The lady refilling the supplies was nice enough to open the adjacent conference room so we had some place to sit. The carpet in our room felt sticky so I made sure to not walk barefoot on it, but the bed was clean and comfortable. The lighting in the bathroom was a bit dim, but everything worked. AC was cold. Room smell a bit musty when we first arrived, but once the AC got going, I didn't notice it anymore. The employees were all very nice, so overall, it was a good stay.

"Run away Don't stay here!"

1
22/08/2017

I stay primarily in Best Western hotels. Never again for this one though. The first room we were given, the bed and sheets were wet. The next room had ants. We didn't tell them about the ants because we were exhausted. The "hot" breakfast had cold biscuits with pasty gravy. Cold scrambled eggs. The only good thing I can say about this place was Jennifer who worked evenings, was very helpful.

"Perfectly Fine!"

4
15/08/2017

We like to get thru big cities when traveling so we don't have morning traffic the next day. Saw Lonoke on the map and that it had several major motels. Decided to try Best Western despite mixed reviews. It was just fine! We don't do around looking for minor issues and there weren't any! Clean throughout. No smells or odors as mentioned by previous reviewers. Big room with 2 Queen beds. Comfortable mattresses, lots of pillows. Very quiet. There ARE hair dryers-hanging in bag on back of bathroom door. Lots of hot water for shower, and a non-skid tub with grab bar. Breakfast was adequate (if you want gourmet, go to a restaurant or stay at a $200 night motel)! Coffee, juices, breads, rolls, bagels, cereals, scrambled eggs, sausage patties, biscuits and gravy and selection of fresh fruit. The pool looked lovely (indoor, heated) but was too tired to swim. And our room bath towels would have been ok for the pool. Don't hesitate to stay here. Oh, for great local food, take 31 south about 1-2 miles to Pruitts for some amazing fried catfish, home cooking and pies, and then head south another 4 blocks to Tidwell's Dairy store for great ice cream/custard. Friendly people, made our stay!

"Ants in the Bed"

1
13/08/2017

The refrigerator didn't work at all. The room smelled musty. I was too tired to care but when I went to bed, I saw a couple of ants on the bedside table. All throughout the night, I battled ants in the bed. The bed itself would have been comfortable if not for that. I will never stay in a Best Western again.

"Hotel Really Smelled BAD"

1
26/07/2017

Avoid if you don't like dealing with really musty/stinky rooms. We complained to the desk when we checked in and the room they moved us to was no better -- seems a general problem with this hotel! At check out the manager avoided me, so no chance to try to offer a fix.

"Great pit stop!"

5
22/07/2017

Had a reunion in Helena Arkansas and the hotels there have been pretty "iffy". Stayed here and loved it. Booked the extra large room with the king bed and sofa. Clean, comfortable room and friendly staff! Huge 50 inch flat screen tv made my husband delirious!

"Good Value for pice"

4
19/07/2017

This was a good value for the price. We priced out the other hotels in that area and Best Western Preferred was $30-$70 cheaper per night for a good quality stay and breakfast. This was great for basic needs of a hotel.

"Could be better for $$$"

3
11/07/2017

No hairdryer and room was damp and had odor of "wet dog"...suggest making only certain rooms pet friendly and offer choice to early arrivals...also let parents know there is a " minimal noise" restriction after 7pm...

"comfortable, safe"

5
09/07/2017

Clean and comfortable room with friendly staff. Good value. Would recommend staying there to anyone in the Little Rock area. It is easily accessible to a major highway. Walking distance to a good restaurant.

"Awesome"

5
07/07/2017

Great rooms and service for the price. Breakfast and rooms are well prepared and displayed. Everything you'd want in a trip just passing through. Can't ask for any better from Staff, Location and Hotel. It does have a business room where you can wi-fi and conduct business as well as a Printer. Nice accommodations for the health nut needing to exercise. The pool is indoors and well kept.

"Good value!"

5
02/07/2017

Very clean. Nice pool that was clean. Room was clean and has been recently remodeled Bed was comfortable! Air conditioning was quite. Nice breakfast but it should be opened until 9:30 on weekends. Otherwise good stay!!

"Awesome!"

5
28/06/2017

Excellent hotel! Easy location - decided to stop here as we were passing through on I-40 (opted for Lonoke, after reading some unfavorable reviews about Little Rock areas). Indoor pool - thumbs up! Staff - thumbs up! Cleanliness/comfortableness of room - thumbs up! Continental breakfast spread - HUGE THUMBS UP! Highly recommended.

"What makes it Plus?"

3
20/06/2017

This Best Western was okay, but I don't know how the Plus designation is determined. The room was very small and left very little floor area around the king bed. Lighting was almost non existent in the room as well as in the bathroom...very dim and shadowy to try to see what is in our suitcases or fix hair or makeup in bathroom. The wash basin water has been minimized with an insert to make a very weak spray like a public restroom, not possible to rinse face effectively. The staff seemed to have been at minimum and it was nearly impossible to find help when needed. Pool had no towels and staff could not be found to get some. The heated pool was pretty cold. There was no staff present at breakfast. The waffle iron was not plugged in and a family with children had to wait while I discovered it unplugged and plugged it in. The sausage patties were so hard and dry that they were not edible. They must have been recooked from the day before. The overall impression was of an older establishment, somewhat updated, but did not rate the BW Plus designation in my opinion. There was no air conditioning at all in the corridors, making it feel humid and muggy. On the positive side, the bed was comfortable enough (though the springs did seem somewhat worn). The most positive feature was the hand held shower for rinsing my very thick long hair. The room appeared clean. Access to the highway is convenient. We chose this inn for the chance to eat at the nearby Pruett's restaurant for their delicious catfish.

"ComfortRest"

4
19/06/2017

This is the place where the middle becomes accessible whenever a end around takes the first step in a long path for the entrance of a slumber sort of stay since a timing is of importance for the many ways of access.

"A nice property with some flaws"

4
10/06/2017

On our way east we decided to pass through Little Rock and stay here. The property has a pleasing appearance and there is plenty of parking available. It has been highly rated on TA so we had no fear of getting disappointed. The staff was excellent. Rhonda, the front desk person was very friendly and professional. Our problem was the room we were given. It had a terrible odor, something like a "wet dog" smell. We turned on the AC and went down for more items to bring up to the room. When we got in the room the second time we still smelled the offensive odor. We went back to Rhonda, told her the problem and we were immediately given another room which smelled much better. Breakfast was an enjoyable experience with plenty of food items available. The dining area is sufficient to seat many guests and was kept clean at all times. The Wi-Fi was adequate in all areas of the hotel. The property overall is clean and well maintained but there is no guarantee that any particular room assigned will not have had pets in it prior to giving it to another guest. In our travels, it isn't unusual to see guests smuggling dogs into rooms without notifying the staff. Rhonda told us they try to keep the pets on the first floor but some people ignore the rules and sneak pets into rooms.

"Convenient, clean & comfortable."

5
06/06/2017

Great place to stay if travelling interstate 40. Convenient location. Easy access. Clean, comfortable room. Quiet -- could not hear the neighbors in next room. Staff was courteous and professional. Would stay here again.

"Great stay at Best Western Lonoke"

4
04/06/2017

We had a great stay at Best Western Lonoke... It exceeded our expectations...Our check in was quick... The room was very clean and the bed was comfortable... Check out was also quick... The only complaint I have is the Television was not working as well as to be expected... Thanks to the staff they were great...

"Nice place."

4
28/05/2017

This is a very nice motel. Room was clean and breakfast was good. If you are in a wheelchair, be sure to ask them if they have a walk-in shower. The handicap room had support bars, but no walk-in shower.

"Pleasantly pleased"

5
25/05/2017

We would definitely stay in this hotel again. The quality and cleanliness suited the rate. The bed was comfortable, bathroom was sparking. Hats off the the cleaning staff for showing pride in their work!

"new place to tour"

4
21/05/2017

we just drive for fun to different route and finally we find this place seems to be reasonable stay so we did. we did enjoy. and let the front desk know about my concern they took care of it quickly. they did good job.

Patricia C, Front Office Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you sharing while you were still here. that is greatly appreciated. we can only fix what we know about. If a guest is happy with the response and subsequent actions taken then we are doing our job. Thank you again.

"Satisfactory"

3
16/05/2017

Not as good as other Best Westerns we've stayed as recently but it was OK for one night. And only restaurant nearby was a not-too-great Mexican. But it was conveniently located for our travel and easy on and off the interstate.

Patricia C, Front Office Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you for sending us your view on your stay. We are always happy to hear from our guests and their feelings. We would enjoy having you come back and see us again soon.

"Great room for the price."

5
09/05/2017

The room was clean and very comfortable. We were 4 days into a cross country road trip from out west. The staff was very friendly and helpful. The breakfast was very good and the breakfast area was spotless.

Patricia C, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you so much for taking the time to share your thoughts and feelings regarding your stay with us. We are always happy to see and hear that our goals were achieved by making our guests happy and comfortable. Please come back and see us again.

"Great Place"

5
23/04/2017

Room, the bed, the shower are great. Everything worked. Clean and comfortable. The breakfast of scrambled eggs and sausage one of the best I have had in a hotel that provides breakfast. All for a very reasonable price. It is the sort of place that just makes traveling better.

Patricia C, General Manager at Best Western Plus Lonoke Hotel, responded to this review
Thank you so much for your praise. We are always happy to hear that we did make our guests comfortable and happy. A good night of rest and a good breakfast are certainly the right way to start the day! Please come back and see us again

"Lonoke AR BW"

1
20/04/2017

I would not recommend this hotel to anyone. Its an old property, and I cannot see how it is rated a "Plus". For example, the breakfast was terrible, the coffee cold, the eggs/saugage runny/greasy. They still use the old type soap bar. Walls/ceiling very thin. Noisy all night. I would rate this hotel a "Minus." vs a "Plus." Will not ever stay their again.

"Heading home"

4
02/04/2017

Hotel was out of the way Front desk was friendly Breakfast person was not helpful & no smiles Cold coffee & out of almost everything by 7:30 am Rooms where clean & comfy Wish there where more amenities close by Thank you

"One night stay"

5
30/03/2017

My husband & I spent one night here on our way to Nashville from Galveston. We couldn't have been more pleased. The hotel room was spotless, the staff courteous,the beds comfortable & the breakfast better than most.

"Headin East"

4
18/02/2017

Checked trip advisor reviews, so stopped here to get out of Little Rock morning traffic. Nice motel, decent beds. Not much in offering for eating if wanting to walk. Ok rates for small town. Would stay again.

"Great Stay"

5
31/01/2017

Clean and well maintained and excellent staff. We were very happy with everything during our stay. Price of room was reasonable and very good considering the quality of the service. We will stay at this motel in the future.

"Great Stay"

5
18/01/2017

Best Western in Lonoke was clean and fresh. Desk staff was professional but friendly and helpful. This is a short distance out of Little Rock and therefore gets you beyond the morning traffic on your way East.

"Clean And Comfortable "

5
23/11/2016

After reading the reviews, my husband and I decided to give this place a try while traveling on I-40. Room is clean, affordable and bed comfortable; friendly front desk staff. All made for a nice stop on a long journey!

"Family wedding"

4
10/10/2016

This hotel was clean with modern decor and all interactions with staff were pleasant. My husband and two preschool aged children stayed for two nights while attending my sisters wedding. All of our needs were met and would recommend a stay to anyone. My oldest and I attempted a dip in the indoor pool and it was a little cold for my taste but didn't seem to phase the five year old. Always a nice feature with kiddos.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to let us know about your family's stay. I am so glad the toddler enjoyed the pool. It can be a very happy place for kids when away from home or particularly so when weather does not permit outside activities. We would be only too happy to welcome you back during your next visit to our area.

"Good Location"

4
27/09/2016

For the price, this hotel was a great deal. I had several choices at that particular exit on I-40 but decided to give this BW Plus my business. It looks to be a newer hotel with clean, pleasant exterior. Plenty of parking and welcoming desk staff. The room was large and nicely furnished with chair, ottoman, king bed, mini fridge, microwave. The bed was super comfortable. I would have liked slightly higher wattage light bulbs in the bedside lamps, however. The otherwise crisp white coverlet had what appeared to be old stains on it which weren't apparent in daylight but appeared under the artificial light of the lamps once the room got dark. Otherwise, the sheets themselves were clean and white and well fitting and didn't bunch up. Hooray for this hotel using fitted bottom sheets, something the higher end hotels just can't bring themselves to do. The bathroom was clean and spacious with plenty of towels. The only problem I had was that there was no hot water at 5:30 AM. I had to get on the road very early and when I turned on the tub faucet I could not get hot water, no matter how long I let it run. Same for the sink. I ended up washing up at the sink using cold water and a face cloth. Otherwise, a good stay, gas station and a fast food restaurant conveniently next door. Good internet connection.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for your kind words and also for letting us know where we may have fallen short. I apologize for the problem with the hot water. This is being investigated right now. When you are in the area again, I wish you would call me directly and I would only be too happy to arrange for your next stay with us.

"Lonoke stay"

5
02/09/2016

What a relief, after 12 hours of driving, to find a clean and inviting Best Western with a welcoming lady at the front desk. All was clean and comfortable. A nice hot shower, clean linens, comfortable bed and we were asleep in minutes - well a granddaughter spent some time on the internet, but....

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to share your feelings about us! It gives us so much to go by in the customer service area if we know what is good and yes, the not so good as well. How else would we better serve if we did not know both? thank you again and we wish you safe and happy travels.

"Super helpful"

4
22/08/2016

Nice clean and comfortable room and property. After driving 10 hours today, the neighborhood felt safe enough to take a 45 minute outside walk around the area. I'd like to mention Leslie (front desk). She was so helpful ( making a fresh pot of coffee) and recommending a local restaurant. She didn't steer me wrong. Leslie had extra time for every guest that inquired about anything. I would make one suggestion: have additional parking area for vehicles towing RVs and/or trailers. The neighbouring motels do have this available amenity.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for sharing your feelings with us. Leslie is a shining star here and I am proud of her just as I am the entire staff. I am sorry that you did not realize that the entire adjacent lot is ours and is precisely for large truck and RV parking. Please come see us again soon!

"Perfect Score"

5
21/08/2016

It was late at night and I was getting sleepy. I was looking for a hotel with higher star ratings but had to sleep. The location was easy to get to. The staff was friendly. When I got to my rom I was surprised. It looked brand new. Very clean and was equal to a much more expensive hotel in quality at half the price. You won't likely be disappointed.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
I am so glad we were able to pleasantly surprise you! We strive to achieve ultimate guest comfort and accommodation. It is not always easy to find just the right place at night on the road. We are thrilled to have been the one for you! Hope to see you again sometime soon. Have safe travels.

"traveling"

4
16/08/2016

It was a great place=welcoming, helpful, personable staff, --location easily found, looks fairly new- rooms was clean,& nice--great value-plus I'm a Best Western rewards member! stayed for only for one night - I would recommend if you are in the area.

"Nice place!"

5
29/07/2016

Room easily accessible to interstate, nice and clean facilities and great free breakfast! Really good service at the front desk and very helpful. It was a pleasant place to stay on our way to the 'west'!

"Our go to in Lonoke"

5
23/07/2016

We stay at this hotel every time we go to this area, every couple of years. We keep going back because the beds are very comfortable, it's always clean and quiet, the staff is great and the breakfast is good.

"Average "

3
05/07/2016

We stopped on our way to Nashville . Location was great a lot of places to eat. The room was good size but the furniture had not been cleaned there was dried white fluid all over the front of ottoman and dark stain on chair. There were some stains on sheets too. The food was ok.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to share your views with us. We appreciate knowing how we are doing and the guest is the best measure of that. I always like to stress that any issues or problems should be brought to our attention right away so we may remedy them and therefore make your stay a more enjoyable one. We thrive to make your experience a good one from beginning to end. Please consider coming back and staying with us again soon.

"Excellent Property"

5
29/06/2016

Everything was clean - from front desk, room and bath. Front desk personnel was very pleasant and helpful. Just off the Interstate, but quiet. For traveling through, everything we needed was very close - food, gas, and stores.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
It is always appreciated greatly when our guests take the time to let us know about their experience with us. While we know in general terms how we are running nothing is more to the point than that of the guests own experiences. We are happy to know that we did not falter in your expectations. We would love to see you come back and see again soon!

"Love this place!"

5
18/06/2016

Really enjoy staying here. Very friendly and helpful staff, great breakfast (she goes out of her way to make sure we are happy), comfy beds. We travel through here every week and stay here as often as possible.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you mam for letting us know how we are doing. It is always a pleasure to see our guests leave here happy. I feel that having to face a long drive in the morning is always a bit easier if I have gotten rest and a decent breakfast to start off the day. Looking forward to seeing you both soon!

"Solid Choice"

5
18/06/2016

Located right at the I-30 interchange. Reasonable rate. Well lit corridors. Good clean rooms with good air conditioning. Large flat-screen TV. Updated bathroom with excellent shower. Good breakfast -- eggs, sausage, waffles, etc. -- and local restaurants nearby. Elevator. Indoor pool, workout room and coin laundry. Ample parking. Good value for your money.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for letting us know how much you enjoyed your stay with us. We are always glad to see our guests comments and opinions. We feel it is one of the most valuable tools we have for measuring our success in delivering top notch customer service. We hope to see you again soon!

"Okay but..."

3
17/06/2016

We recently spent 1 night here because they were one of the few hotels that still accept our 4 legged children with a small fee on our travel route. The hotel was clean and quiet but the carpet was really moist. I couldn't tell if the carpet had been recently cleaned or the air conditioner wasn't keeping up with the humidity. We kept our shoes on and hit the road before 6

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to share your thoughts with us. Your opinion does matter to us. Sometimes during the summer months when humidity is high it takes a bit longer for the carpets to be completely dry after shampooing. I apologize if this was the case during your stay. We would be very happy to see you return to stay with us again soon.

"Disappointed"

2
31/05/2016

We chose this hotel because we had hotel points to use from previous Best Western stays and are generally happy with the Best Western Plus hotels but this one was less than what we had expected. The bathtub was not clean (had hair in it) and the A/C unit was not working properly and made a loud noise all night and the closet door magnet that was supposed to keep the door closed was held on by a 3-4 inch strip of blue painter's tape. On a positive note, the carpet and bed spread looked new and very nice but the rest of the hotel really needed taking care of. Just didn't seem to attain that "Plus" rating.

"No hot water!"

2
20/05/2016

We stayed at this hotel for one night on our way back to Illinois from Houston. The hotel was clean & our bed was comfortable. The TV did not have a great picture on some channels, which was odd because the hotel is in a town just north of Little Rock. I got up at 5:00 in the morning to take a shower. Despite letting the water run for a very long time we had no hot water. So we packed up & loaded our van intending to shower when we got home. When I notified an employee about our water situation she apologized & said she'd get some hot water coming our way. Really?! Our room was at the end of the hall. My mother-in-law's room was closer to the lobby & she did have hot water. While this hotel was clean, not automatically having hot water is a deal breaker for me. We will not stay here again.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to give us your review. We are always glad to hear from our guests, even if it is not good news. I apologize for you inconvenience and would like to win you over for a return trip to stay with us. Please feel free to contact me personally and hopefully we can work something out.

"Peaceful and comfortable"

5
17/05/2016

Last night out on a stressful week long trip. Found the most peaceful Best Western I've stayed at - ever. No traffic noise (though I-40 was a quarter mile away), room temperature perfect, no "noise seepage" from hall or other rooms. Just a clean, quiet, comfortable night's rest.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to send us your thoughts. At the end of the day during a long trip rest and peace are 2 of the most important things we would all hope for. I am pleased to see that we are succeeding in providing that for our guests. We understand how much the "basics" can mean to a tired weary traveler. We wish you safe travels and hope to see you again soon.

"Great Experience, Wonderful Staff"

4
17/05/2016

I stayed here on my way to the east coast from Texas. I have two dogs, around 40lbs each. There was a $16 pet deposit which was refunded at the end of the stay. I sometimes worry about pet hotels being a bit "drab", (I don't travel with the dogs often) however this hotel was a pleasure for all of us to stay in. I want to rave, specifically, about the staff. They all were absolutely wonderful. The concierge I booked the room with earlier in the week was a pleasure to work with. He helped me get the best rates and was super sweet. He even put us next to a side door for added convenience when taking the dogs outside. We ended up arriving a little after midnight & when we arrived, the ladies at the front desk were very cheery and made us (including the dogs) feel welcome. The room was great as well. The lady working at breakfast the next morning was lovely and kept the area very clean. We all know how messy some people can be when it comes to hotels...and the area was spotless. Overall, it was a great stay and I will definitely be staying here with the dogs again the next time I make the trip to Texas.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Well as the GM, you have made my day! I take care when hiring staff in that I want only those who want this type of job. If a staff member does not like what they are doing, it will show every time. We have a good little family here and I am proud of their performance. Thank you for letting me know how well we did. I am pleased your experience with us was such a success. Safe travels to you (and the dogs) and hope to see you again soon!

"Didn't get to stay here, but the Best Western manager was great!"

5
10/05/2016

We had booked this room because we had planned to attend a class in nearby England, Arkansas; the class was cancelled, so I checked my confirmation email to cancel the reservation. What I had missed when booking was that I had (for the first time) booked not through Tripadvisor, but a company called Agoda. Their policy is that unless you cancel prior to 3 days in advance, you will still be charged for a 1 night stay. I missed this little detail when originally booking the room. All I can say is: DO NOT BOOK ANYTHING THROUGH AGODA! The rep who answered my call claimed it was Best Western's policy that the reservation had to be cancelled 3 days prior; I know that is a lie, because we have stayed at Best Western hotels all over the country, many many times. She called them, and at the same time, so did my husband. The manager said he had just gotten off the phone with her, and that it was NOT their policy, they had not charged our credit card. We checked with Visa; the charge had been made from an off-shore company (Agoda). After over 40 minutes of the rep explaining the same thing over and over, we finally got her to check with a manager (they wouldn't talk with us directly) and got our charge refunded. The rep said that Agoda was a "sister company" of Tripadvisor. All I know is that I will be MUCH more careful when booking rooms in the future, and may not book through Tripadvisor again. Again, the Best Western manager was great, friendly, and even let us know that the price Agoda tried to charge us was more than we would have paid had we booked directly with him. I'm sure the hotel is lovely; we will most likely find out for ourselves in the future.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to let us know how we helped in your recent experience. We do try as best we can to aid in getting any special needs taken care of right away. We are always glad to cooperate when we have the ability. We are always here and would be only too happy to handle any further arrangements for you. Safe and Happy travels to you and hope to see you again soon!

"Great Hotel"

5
10/05/2016

Great hotel. The staff is very friendly. The room was clean and updated. Very comfortable bed and pillows. Breakfast was great, could use some hard boiled eggs though. Second time staying at this hotel and it has not disappointed either times.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
How nice to hear that you came back to stay with us again. We so enjoy hearing from our guests regarding their experience and extra happy for a return visit! We wish you safe and happy travels and hope to see you again soon!

"Second visit here"

5
29/04/2016

We like this place. The rooms are clean and in good condition. The people working the front desk are always nice and very helpful. This place is easy to get to right off of the interstate. There are several restaurants close by so you don't have to be hungry.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. We are always happy to hear from our guests. We are so happy we did not disappoint. We wish you safe and happy travels and hope to see you again soon.

"Quick Stay"

5
20/04/2016

We got to the hotel around 9pm and left by 8am the next day but the hotel was clean and quiet. The front desk staff was very nice and pleasant. The breakfast that's included had something for everyone - eggs, Bengals, cereal, fruit, coffee, tea and assorted juices. We didn't stay a long time but our first impression was great.

"Nice and clean!"

4
12/04/2016

Best Western Plus is really nice and clean! Bed is comfortable, and decor is updated. The staff were accomodating. This hotel is easily accessible from the interstate. There are fast food places nearby.

"One night stop"

5
03/04/2016

Very Pleasant room, very comfortable bed, updated decor & linens. We slept like a log. Good hot or cold breakfast, convenient location, convenient for restaurants & gas stations close by. We will stop there again on our way to Tulsa to visit family.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank You! We look forward to seeing you in the near future. Give us a call and we will be waiting for you!

"Very friendly staff"

5
10/03/2016

Very friendly staff and great value for the price. Perfect overnight stopping point on our long trip capped off with a swim in their very clean indoor pool. We will most definitely be staying there again in the future!

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
We are so happy to hear of your plans to return. We would love to hear from you and welcome you back. Return guests are awesome. It gives us all a chance to learn a little bit more each time about one another and often forms a nice relationship!

"Nice place to stay"

4
06/03/2016

Nice place to stay. We were upgraded to a suite, which was very comfortable. Breakfast was good. The location was good - just right off the freeway. Service was good and staff friendly. What more can we say??

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank You! We are so glad to know that we delivered what you expected and you were not disappointed. Guest satisfaction is key to the success or failure of any business. We just think about what would make us feel comfortable on our own travels and apply it here!

"Thank you, Best Western"

4
29/02/2016

We made the reservation while on the road and were very pleased with the lobby personnel, the room and the breakfast. We have expectations about Best Western and were not disappointed. It was clean and comfortable and the people were friendly. Thank you, Best Western.

"Nice and clean, super friendly staff!"

5
25/02/2016

All staff that I encountered were friendly and helpful. The area was safe, the hotel was clean, and everything was perfect! Breakfast was super tasty! I hope to be able to stop here again sometime!!!!

"Comfortable for overnight"

3
23/02/2016

The desk staff is friendly and was able to accommodate my request for a end room after guests on each side of me was loud. The room was clean, everything was in working order. The breakfast was okay, they serve scrambled eggs, sausage, waffles, sausage gravy, cereal, fruit, the usual

"Very clean and the people are very nice"

5
22/02/2016

No complaints about this location at all! Everyone was very nice at both check-in and check-out. The room was extremely clean. It has a real nice indoor pool and fitness room. Good coffee at this location and a good selection of breakfast items.

"We will stay again. Deserves a 10 star rating."

5
24/01/2016

The internet rate was lower but I received the lower rate when I asked, plus my senior discount. Front desk person very nice, helpful and informative. We arrived late and had to leave early so didn't get to use the exercise equipment or the heated pool. The king bed was perfect and no sag toward the middle. The room had a desk, recliner, microwave, and refrigerator. The bathroom was stunning with it's large granite top and all black accessories including the large black-framed mirror. The bathtub had a no-slip surface built into it. Breakfast was delicious. The hot foods were sausage, eggs, biscuits and sausage gravy, waffles AND SUGAR FREE SYRUP. I am an insulin dependent diabetic and rarely find sugar free syrup. Thank you very much to the person who made that decision so I could enjoy a waffle. Clean, quiet, comfortable, like-new appearance, what more could you ask for?

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Happy Days when you get a good night's rest! Am I right? I know I have had a few experiences with the sagging mattress and that just kills my back. We are very proud in that we do not allow or expect our guests to sleep on a mattress that would not give them a good night of real rest. It just makes good sense that a good night of rest and a good breakfast make the start of your continued journey much easier. We wish you safety on all your journeys and hope to see you again soon!

"Very comfortable for overnight stop"

4
18/01/2016

The desk staff was helpful and gave online rate even though I arrived in person without reserving ahead because I mentioned that it was cheaper online and asked if I could get the better rate by walking outside and doing it via smartphone. The room information says there is a sundries/food store within the hotel, but there isn't. There is, however, a McDonald's with the newer Cafe items across the street - it's very easy to get to. The room was very nice, very clean, and the bed was especially comfortable. There is a pool and a fitness area. It's just off the interstate in a rural area before a small town. If you need items, there's a Walmart very close. The hot breakfast was plentiful - with belgian waffles, biscuits and sausage gravy. WiFi excellent.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for your feedback! We love hearing from our guests. We do have sundry items available through the front desk, in addition to the vending machines. I am sorry you were unaware of that. We are always ready and willing to accommodate our guests when walking in the door whenever possible. I am happy to see my staff delivering good customer service. Although I do not care for that term myself, we do not have "customers" here, we have "guests". In our hearts there is a big difference.

"A gem on I-40 in Arkansas"

5
16/01/2016

A clean comfortable room, friendly staff ... very pleasant experience ... a gem on I-40 in Arkansas .. we were so pleased we stayed on the eastbound (return) trip too! Looks like more (food wise) may be coming to the surrounding area.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to let us know how your experience with us was. We do love to hear from our guests! Clean, comfortable, yes those are at the top of our list of goals for our guest satisfaction. Our little community is growing more each day. It is exciting to see so many new neighbors. We know that it can be very frustrating while on the road to find good places to eat. For a small community we do have a wide variety. We look forward to seeing you again on your next trip this way. Be safe on the road.

"Comfortable Overnight Stay"

4
13/01/2016

Stayed here on a cross country solo driving trip. Room was clean, comfortable and quiet. I was happy to find a small fitness center where I could use the treadmill for awhile after a long day of driving. I thought it was a touch expensive. For some reason i never got a receipt, although the previous night, also at a Best Western, the front desk person asked if I wanted my receipt under the door or emailed to me.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for your feedback. We too, offer the choice of email or under the door for receipts There are a few exceptions that sometimes apply though. If you booked through a 3rd party and paid them there would be no receipt. If you were staying on a free night through BWI there would also be no receipt. We do also refrain from offering under the door receipts in the case of a room with a pet. Sometimes our furry friends get upset when the receipt is put under the door and this could create a disturbance that would wake others in the surrounding rooms. If you would like, I could send you a receipt if you would call and let me know.

"Good for overnight when traveling."

4
06/01/2016

Checked in late (10:30), but was quick and pleasant. Room had a musty smell at first but went away. Room was clean. Dizzying carpet pattern and ugly hallway carpet. Bathroom fan needed cleaning. Nice tub surround! Room had micro/fridge. A/C had an air diffuser to keep from blowing up under the curtains. Good idea!! Hotel is easy on and off the interstate between and gas station and another hotel with McDonald's across the street.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to let us know how we are doing. We place a high value on our guests opinions, thoughts and needs. We are always glad to get your feedback. We hope your experience will bring you back to stay with us again in your future travels through Arkansas.

"Nice & quiet!"

4
01/01/2016

Staff is outstanding, great location from the hustle and bustle. Rooms are spacious, clean, comfortable! Plenty of outlets scattered in the rooms for all your electronic needs, such powering your essentials, wifi is really good! Great price for the accommodation! Highly recommend!!!

"Good bargain"

5
29/12/2015

Comfortable place to stay for the night while driving through Arkansas. Room was large and there were two comfortable queen beds. I always have to get rooms with free internet because of work and it worked great. That does not always happen. Breakfast was ok, however, I have had better at other Best Western's.

"Great place to stay"

5
28/12/2015

We were pleased with the quality and staff. We stayed at this hotel while traveling home from visiting family during the holidays and the lobby was beautifully decorated. We would recommend this hotel to travelers. We love Best Western!

"tRAVEL STAY."

4
03/12/2015

Overall good experience with reasonable pricing. Great location with helpful staffing and decent breakfast. Clean and well attended to location. Seemed safe with easy access for traveling. Had a little computer issues with check-in but the front desk clerk was very nice.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to send your feedback. We love hearing from our guests. We are not giant, but our hearts are big as the outdoors. We love seeing our guests are comfortable and able to relax and enjoy their stay with us. We look forward to seeing you again soon.

"Lonoke Best Western PLUS"

4
01/12/2015

Many areas of the I-40/I-30 route through Arkansas do not have the lodging accommodations that I desire. This Lanoke Best Western was super. When we checked in, the desk clerk offered us the option of a free room upgrade to a pillow-top bed. After a 6-hour tedious drive in the rain and fog, this was much appreciated. The staff lived up to my Southern hospitality expectation. The room and bath were large and super clean. Bedding was comfortable and I loved having a large bath vanity! We got the best restful sleep of any of our recent travel stays.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
We were so pleased to see we had a hand in a long tedious day ending in comfort and relaxation. Our goal is to welcome our guests as if this were our own home. Some travels are not always planned and most folks try to make the best of it. I hope we can always lend that bit of hominess that so many find comforting on the road. We look forward to your staying with us again soon.

"A nice place to stay."

5
28/11/2015

We were very happy with our stay at the Best Western hotel. The room was clean, comfortable and quiet. The breakfast was fresh and good and had a variety of items to choose from. We will definitely stay here again if in the area.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for sending us your thoughts regarding your stay. We rely on our guests feedback to measure our success. Our little community is very homey and welcoming to visitors. I liked it instantly when I came here 16 years ago and never left. We look forward to your staying with us again in the near future.

"Very handy Location"

4
22/10/2015

I stayed here on my way to and from Louisville, Ky. I had a dog and there was plenty of grass which was nice. Also a convenience store right in front of it. Very friendly service and a very clean & always felt safe walking my dog at night. The only problem was I was on the highway side and it was a little bit loud. I would for sure ask for a room on the opposite side of the highway. Other than that I really enjoyed my stay.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to give us your feedback regarding your stay. We love to hear from our guests. it is the best measure for our success. We are only too pleased to accommodate our guests preferences whenever possible. Call ahead and we will surely put you on the opposite side. Thank you again, and be safe on your journey's.

"Wonderful hotel and Staff"

5
12/10/2015

On Sept 16,2015 My Friend Kay and I pulled in to this hotel after driving for over 11 hours. The staff was wonderful. Asked for a room with two queen beds. The room was perfect clean nice. We slepted like babies. Nice hot shower. They told us to park the U haul they were very helpful the breakfast in the morning was super anything we wanted they had it . I would stay here again thanks for everything

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to give us your feedback. We love hearing that our efforts are successful in making each of our guests feel welcome and comfortable during their stay with us. We look forward to your returning to stay with us. We promise we will have the same breakfast waiting for you!

"BEST SERVICE HOTEL"

5
11/10/2015

Greeting was excellent, all hotel staff friendly. room was very nice, breakfast was one of the best at a hotel, for the price i could not believe the great service. One of the nicest hotels tostay at, even one of the nicest Best Westerns. All peeople very friendly, especialy the on i booked the room with. Highly recomend to anyone staying in the Little Rock area. thank you wll for the great experience.

"Great place for the price."

5
05/10/2015

Rooms were clean and quite. Can't beat the price. Included a nice breakfast. This is a great place to stop in if on a road trip and need to lay your head down for a good nights rest and not pay a fortune.

"very satisfied"

5
19/09/2015

very clean and rooms and décor and amenities were great. I would recommend this to travelers. I was travelling alone, so I wanted a Hotel with inside doors. Staff was great in informing me of near by eating places and of those that delivered. Will definitely make this on my return trip.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to let us know how we are doing! We love hearing from our guests and their experience with us. We like to give assurance and guidance to our lone travelers. I am very happy we have interior corridors myself as I feel more secure when I am traveling and find them. You always have a home away from home with us! Safe and happy travels until the next time!

"Odor Issues!!"

3
15/09/2015

The hotel looks very nice and modern but it took checking 3 different rooms before finding a nonsmoking room that didn't smell like smoke. The lady at the front desk was very helpful but when you are tired and just want to settle into your room for the evening having to go to several rooms is not appealing. The room we finally got was nice. It still had a smoke smell but much less than the others. The bed was comfortable and the shower was nice. Breakfast was OK. It was the usual hotel food.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for sending your thoughts to us. We are always glad to hear from our guests regarding their stay. I am sorry you had to make so many moves. Unfortunately, some folks do not obey the rules for not smoking while staying at hotels. We do run an ionizer when this is discovered, but sometimes just that bit of a hint is only evident to someone who is more sensitive. It would make us very happy to have you return some time and perhaps check the room out yourself before checking in. Several guests do that regularly and it is perfectly fine with us. We are only happy if you are happy. Safe travels until next time!

"A little disappointed"

3
10/09/2015

With all the glowing reports of Best Western Plus, I decided on this place because of it's competitive rates. I'll go with the good first: Very friendly staff and check-in/out was easy and accurate. No problems with bill. The free breakfast is pretty standard for these places, but the waffle maker always makes my day. Internet was pretty good and easy to use. Room was clean and well situated and quiet. I liked the fact that there are some restaurants that will deliver to your room if you don't want to go out. The bad: The smell that greeted you when you entered the building was a little appalling, and I'm afraid it colored the rest of my experience with the the hotel. Very chilly and musty and a little more sticky humid than I was expecting. Even the room was excessively humid. I've been in hotels in extremely humid environments, and I felt that it could have been handled here a bit better. The shower handle was also a bit loose and inaccurate. So with all that, it gets an average rating from me.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you for taking the time to share your experience with us. We are always glad to hear from our guests regarding their stay. We hope you have the opportunity to come back and stay with us during a less humid season. We wish you safe travels along the way!

"Great stay"

5
10/09/2015

This is one of the best hotels we've stayed in. The location is very easy to get to. The staff is very good. They recommended a Mexican restaurant nearby that was great. We would definitely stay at this hotel again.

Patricia C, General Manager at BEST WESTERN PLUS Lonoke Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. We are here to make all our guests happy and comfortable. We hope to see you come back and see us!