Best Western Premier Hotel Gulberg Lahore

Well located. check in was smooth. Rooms very decent size but slightly dated. Sleep quality depends if you sleeping on the higher floors and away from the traffic. Hotel has done their bit with double glazing and thick curtains. The breakfast is sufficient to fuel up for the day. The gym was basic but very few users. The pool was excellent.

Amazing hotel ..wonderful room service especially Rahman and Libba ..all the staff are friendly and so helpful.

I rarely leave negative reviews, but my experience at Best Western Premier Lahore was so disappointing that I feel obligated to warn other travellers before they choose this property. This was one of the worst hotel experiences I have had, not because of the room itself, but because of the incompetence, lack of professionalism, poor communication, and complete disregard for customer service demonstrated by the staff and management. I arrived at the hotel shortly after midnight on 25 May. Since the date had already changed to 26 May, I made a booking through Trip.com for 26 May to 27 May. Instead of helping resolve the situation professionally, the night staff insisted that I should have booked 25 May to 26 May, despite it already being 26 May at the time of booking. As a result of the instructions given by hotel staff, I was forced to make a second booking and pay additional money simply to check into the hotel. What made the situation even more frustrating was the attitude of the staff. Rather than attempting to assist a guest, they were uncooperative, unreasonable, and unwilling to find a practical solution. At no point did I feel that anyone was genuinely interested in helping me. Instead, I felt as though I was being blamed for a situation that was created by poor communication and a complete lack of customer-focused thinking. The following morning, I was contacted by Guest Relations Manager Eiza, who apologized and openly acknowledged that the situation was embarrassing for Best Western. She informed me that the staff had handled the matter incorrectly, stated that guests should not suffer because of booking mistakes, and assured me in writing that once Trip.com contacted the hotel, Best Western would confirm that my payment should be refunded. Based on those assurances, I waited patiently and cooperated fully with the process. Over a week later, after being repeatedly told the matter would be resolved, I was informed that no refund would be issued after all. The most disappointing part of this experience is not the financial loss. It is the fact that I was given assurances by hotel management, asked to wait, and then ultimately left in exactly the same position I was in on the night of the incident. The hotel acknowledged the staff was wrong. The hotel acknowledged I should not have been inconvenienced. The hotel assured me a refund would be processed. The hotel then reversed its position and refused to honor those assurances. That level of inconsistency destroys trust. A hotel can recover from a mistake. Every business makes mistakes. What separates good hotels from bad ones is how they handle those mistakes. Unfortunately, Best Western Premier Lahore failed at every stage of the process. The staff were rude and unhelpful. The communication was contradictory. The resolution process lacked transparency. The commitments made by management were not honored. As a frequent traveler, I place great importance on professionalism, accountability, and integrity. Sadly, my experience at Best Western Premier Lahore demonstrated none of these qualities. I would strongly urge potential guests to exercise caution when choosing this property. If something goes wrong during your stay, do not assume that management's assurances will necessarily translate into action. I expected much better from an international hotel brand. Instead, I left feeling frustrated, misled, and deeply disappointed.

I had a terrible stay at this hotel. The AC was not working throughout the night, and despite multiple complaints, nothing was resolved. My kids and I couldn't sleep because of the heat. The room had a constant bad smell, and their only solution was spraying air freshener again and again. The reception was completely unresponsive – I even had to step outside the hotel just to buy water since no one bothered to help. On top of that, the hotel was very strict about payments. They demanded a 10,000 PKR deposit upfront and forced us to pay immediately for anything we availed, making the whole stay stressful. I would strongly advise others to avoid this property. Definitely not worth the money or the trouble.

My first stay ever in Pakistan and truly had no idea what to expect. My customer recommended me this hotel and already after first hours I knew this would be one of my true 5 star ratings. Perfect room, excellent restaurant (both dinner and breakfast), exceptional housekeeping, very attentive and friendly staff (my Gold Star to always smiling and helpful Isma in the restaurant). Any minus? Hot water in shower could be slightly warmer. Apart from that, a perfect stay. If I return to Lahore I will never need to search for another hotel.

It's a spacious and clean hotel, conveniently located, with a swimming pool and a good breakfast. The famous MM Alam Road is nearby, offering plenty of shopping options and restaurants, including Salt'n Pepper and NH Foods. We had an enjoyable family stay.

I thoroughly enjoyed stay. It was exceptional value money, as expected from an upscale international hotel chain. Spacious, Clean, good dine-in experience. Enjoyable sky view swimming pool on roof top. Gym has all equipment for basic weight training and rigorous cardio.

Hotel is very good and everything of this hotel is good but sales department persons are not good for example Asadullah big,Rizwan shaker they both are very bad persons This hotel ceo wants new sales team will appear like very good persons they listen there customer very well.

Corridors smelt of cigarettes, rooms are not sound proof so avoid city view constant traffic noise. Customer service is terrible especially guest reception and restaurant staff. Originally made a booking through booking.com for a twin room with 2 beds just to be told when checking in sorry but all twin bed rooms have gone we can offer you a double? Like how? Breakfast os very limited to 4 items in Ramadan so be mindful! This hotel is not for for a 4 star, avoid at all costs.

Love the room ambience. Bathrooms was super clean and had all the amenities of a 5 star hotel. staff from security to room service was extra courteous. Everyone was extremely welcoming. From dine in the restaurants to the health club and roof top pool, I enjoyed my stay. I would love to stay here again.

I regret choosing this hotel for my stay. The staff was incredibly unprofessional and lacked basic hospitality skills. I was kept waiting for hours for my check-in, and there was no apology or explanation. I was promised a fruit basket and welcome drink, but neither was provided. I reminded them three times, yet no one bothered to respond. Poor communication and lack of basic services made my experience miserable. Avoid this hotel at all costs if you want a stress-free stay.

Visited Best Westrern Premier Hotel Gulberg Lahore and found stayed there for two nights. Found it worse Hotel in It's Category as there was no proper parking, Food qulaity is very poor, The menu is with limited items. On arrival eveving surprise to see the quanty of mosquitos in the Room. On special request to room service they sprayed mortien due to which remained in lobby for an hour. Complementary breakfast was also not appreciable, Several dishes need refill which even on request was done when breakfast was done. No Paratha, Roti and fresh things were present. Pls review other options prior to book here.

Frequent stays at Hotels and this year Explored New Property in Lahore Beautiful Property, Spacious SUITE with COMFOTY BED Very Quite , Good Ambience Professional Staff , F & B Manager highly professional Recomendation Needs better Quality TOWELS Needs improvement in Food Taste Overall excellent stay, looking forward to visit again soon

Very nice & clean hotel , staff very good specially gust relation manager Khadija & good break fast but space area of setting some small , need to add spa & message in the hotel . Gym & swimming pool is good also good security entrance of hotel . Next time I will stay same hotel

The Beat Western hotels are the premier hotel in Pakistan the are the best service provider in the Hostelling service.The Best Western hotels are the best in the town

My name is Shaikh Muhammad Imran I was stay in Best western premier Hotel Lahore my experience Normal Staff behaviour non serious & room temperature Very Bad like conjunction feel in all nights. Hotel Air conditioning system fully failed Only breakfast & rooms are better. I suggest don't stay in winter because room temperature is very very Bad. Only Staff operate to Temperature controlling system Cooling system panels lock in all rooms Message for owners & Manegers Kindly take action & notice for Better services Thanx

Hotel rises like an oasis of tranquility and impeccable service. From step in to step out, I enjoyed every single moment. Staff, accomodations and all the required services was more then my expectations.

A cosy hotel with excellent facilities and central location . Everything is provided in the hotel with a big smile . It was a great experience staying in the hotel with fast internet service and a well laid out daily breakfast . The room service restaurant serves delicious food . Rooms are clean and big in size -the only downside was the towels are worn out and the hotel management must replace worn out towels with fresh new ones on regular basis . Need to than Usama and Numan at the front office for their assistance , to Saddam and Sabir in housekeeping for acceding to our requests for additional tea facilities etc and Amannat at the brekafast restaurant daily providing our specific food . A Big Thank You !

Best hotel in town. Excellent service and warm staff. Rooms were perfectly cleaned. Hotel is well placed in the down town with many eatries around. Hotel provided paid car service which was secure and convenient for me to travel around the city. Outdoor dinning at Shandur Grill restaurant was pleasant and much relaxing.

According to cost, service are not as per mark even the cost is more then PC or other but rooms are not comfortable. Charges are twice then these hotels, Online payment method is very poor i paid online but once i go there they asked that payment didn't went through.

Location is very good. Rooms are specious but we only experienced Executive. Breakfast was very good too. Somehow most of the staff including Bellman was treating us like it's our first time in a nice hotel. Even though during my reservation I mentioned my daughter will be staying with us there was no mention of extra charge. Fatima at reception charged extra even though I pointed out but she kept insisting on hotel policy. Again she was treating us like it's our first time. In the morning there was not hot water in the shower. I had to take shower without hot water even though I wasn't feeling well. Towels were clean but they were in such a bad shape it seems they didn't replaced them since opened the hotel.

It's a decent and basic hotel - with comfortable rooms, but not the best in terms of service - doesn't have 24 hours room service - lobby is very basic and simple - the reception/operator at night takes over 30 minute to answer the phone - even as a BW Rewards member I was not only refused that my 2 night stay points will be added (because my booking was corporate), the staff on duty also refused to simply enter my number on the booking (both on check in and check out) and let their system do the job and/or give me a copy of my bill so send an email and request for my points or stay to be entered on my program records. It was just a very weird experience.

Wonderful stay but it was short just for 1 night. Reception Staff Ms Suman was very kind,attentive and professional in her work. Check in done in 5 minutes and my request was considered in well mannered way. The Room was clean and comfortable but you can hear anyone crossing from outside in corridor. The room is not sound proof but overall all the amenities were available in the room. View was perfect and many shops nearby. Those who dont know, guest and visitors are allowed but you need to enter their names in the system before getting into the room. Buffet Breakfast was good but not very attractive. Restaurant staff is busy and forget the request and need to remind again. Overall the stay was perfect and will definitely come back. Once again thanks to Ms Suman for wonderful hospitality.

It was one of the most awesome of the stays that I had at Bestwestern Premier lahore. The service , the staff and the product was impeccable all the way. A must stay place for the families and couples.The reception staff particularly was very cordial and forthcoming.keep it up!

I stay for 02 days at Best Western on 7th floor my room was very good neat & clean good housekeeping staff was attentive & Reservations Manager Miss.Fatima was very help full & care full l feel I m in home very good excellent work keep it up I come back soon with family..

I have stayed with my family, we were travelling from UK, i would appriciate the reservation staff Ms. Fatma who arrange our Airport pick up on time late night and booked the room beyound our expectation as per he commitment. Breakfast was nice and best location, highly recommended.

I have stayed at Dozen of Hotels in Lahore. This was on the top of the list of best stays Experience ever. All Staff was very hospitable, especially the Housekeeping Team, and there for every need of mine. Excellent property and very convenient to visit world-class brands shopping Mall. The property is very clean and has fantastic new-time charm. They have an outdoor restaurant named Shundure Grill is very pleasant and has been covered with natural plants. Thank you so much for making it.

The rooms were super clean and very attractive ,very comfortable, and staff was Amazing.Room intrier is very new and world class.we highly recommend this hotel for anyone visiting Gullberg Lahore.the Staff at this property are all great.i had very good experiences with everything.

I had a wonderful experience at the Best Western Premier Lahore. every staff member I encountered, from the valet to the Check-in to the room. the cleaning staff was delightful and eager to help. thank you! Will recommend it o my colleagues.speacial thanks to Mr.Kazim for visiting us and providing personalized service.

Highly recommended Best Place Outclass food taste Best Environment Staff is very professional Roof Top pool and snooker club Open space for parking 2 restaurant Best meeting halls with complete meeting equipment.

Excellent hotel in city center of lahore. Truely amazing experience. Good staff and their services. Totally satisfied with my 2 nights stay. And everyone their accommodates you so well. Plus point is they have android lCDs in their rooms

Fake specious pics of room posted to attract guests but in reality rooms are very cunjusted. Dirty floor, old paint cracking on walls, disgusting smell all over the place.... no guard on duty so they lock the door in night...one will have to call the receptionist to come out and open the door, this too is possible if the only one person in night shift is luckily not fell asleep. Weird bedsheets and towels not not properly dryed after wash...sticky smell of detergent and wet feel will not let u lay on bed or to use towel but since you have paid a handsome amount already for night stay you have no other option.... stay save from this scam

Great clean hotel, staff is excellent, food is out of this world. No stomach issues with the clean and hygiene food. Thir the General manager is always around to help anybody with issues. If you ask the hotel restaurant to cook something which is not on the menu they will cater for you. Amanaat, Sadaqat and Ataf come up to you personally to see if all is good. Gym instructor is very helpful and professional. Have seen many famous people staying at hotel.

My family and I stayed at the hotel for 5 days recently, and for the most part the experience was positive - however there are a number of issues that need addressed by management to fully justify a 4* rating. Positives - Great location - Staff are very helpful and a credit to the hotel - Quality of food at the restaurant and value for money - Clean comfortable rooms - Complimentary airport transfers Negative - Kids not included in room count. We booked a twin room think it would have double beds. The room did not. Default deluxe room is 2 single beds. Definitely not big enough for a family of 4. Room occupancy should be inclusive of children and not just adults. - Extra charge per night for mattresses for children. Again, if the hotel know there are children in the booking they should be included in the occupancy of the room and not having to pay extra on arrival. - Only 1 room card issued. First time I have experienced this. This meant that my wife and I had to enter the room at the same time, which wasn't entirely practical. A ridiculous hotel policy which would be easily rectified by management. By all means charge for lost cards, but give customers the option first. - Not enough staff at times. I waited over 1 hour for my bags to be uplifted from the room on departure. As I said, this hotel is not far from being an excellent hotel to stay. It just needs some minor changes to its day to day running and attention to details.