Best Western Plus Hotel Kentwood Lodge, Ketchum

I love staying at this hotel. They are friendly. The rooms are always clean. I loved the heart shaped tub!! The location is great and it is more quaint than some of the bigger hotels. It is close to the restaurants in Ketchum. I recommend this hotel to anyone visiting the Sun Valley area!

A semi affordable clean room with great service. The front desk clerk was very helpful in getting us information that we needed. The breakfast voucher needs a little help and didn't get us much at the next door eatery. But over all a very nice accommodating stay.

I was not coming to Ketchum for a vacation, and had little time to relax. I selected the Best Western Kentwood because of the price, and because I wouldn't have time to enjoy the amenities of the large resort. It was a good value for the season, and the room was clean. Front desk staff were great at check-in. I would stay again. I only rated a 3 because it's not a 5 star hotel, but I was definitely satisfied with this 3 star hotel.

Stayed a couple of nights to go hiking in Sun Valley. The hotel is quite central, just a short walk to the restaurants and bars. Some undercover parking but not a lot out front. Unsure how much there is at the back. Room was typical B.W. which is what you'd expect. Had a balcony which was nice. Room was clean and well equipped. Breakfast was extra (about $15 I think), but they did offer a voucher for money off. That was disappointing as, for the price, I think it should have been included. All in all though a good place to stay.

Close to everything, nice rooms/beds, pool and hot tub are nice and they give you a breakfast/lunch coupon for each adult to a spot close by. Overall good experience and recommend it to anyone staying in the area

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
What a very nice review! We really appreciate it and the fact that you took time out of your schedule to do it. Thank you.

I've rated this hotel excellent for 2 combined reasons. 1) The room was very clean, spacious, nicely decorated, and the bed was comfortable. Got a nice balcony - not the best view (because of construction that has gone up since it was built)...but plenty good for me! To me there is nothing better than sitting out on a covered balcony in the evening/night - sun, rain, storms, or snow. 2) When we checked in, we were greeted at the front desk by Nelly. (Beautiful, gracious, and wanting to make sure all was good.) Unfortunately when we got to the room, we had some major snags with it - needless to say I was extremely disappointed and unhappy. But Nelly righted all the wrongs and made this experience perfect for us. I would come back here in a heartbeat. Other pros - the hotel is located in a nice area - not in the busiest part of town - but close enough to comfortably walk to restaurants, shops, a market, etc. You can buy your food at the market or walk to a variety of restaurants. It is also a fairly quiet/low key area of town. There is a very helpful fold out resource guide in the room that gives you a wealth of information on everything in town - from dining, stores, transportation, recreation, etc. It also gives you addresses and phone numbers. On the back of it is a map of the town. They even have paper copies of it at the front desk so you can take a copy with you. Indoor pool, exercise equipment, and guest computer, etc. Parking is easy, small lot to side but also a parking garage. Adequate frig and micro. And their suits are beautiful, spacious, and charming.

Room smelled like stale french fries, decorative pillow smelled DISGUSTING! Hairs in bathroom tub, fridge not turned on so when I brought milk with me to keep cold I had to put it in ice first while the fridge got cold. Front desk at check in was horrible customer service, we walked in and the two of them kept talking to each other, ignoring us like we're not important. I had to interrupt them and ask if we could check in, then she acted like I was a bother that she had to help me. They should not be working in the hospitality industry. I was not happy that I had to pay for that kind of service and nasty room.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I spoke to the ladies that were here when you checked in and they were just finishing a conversation regarding another guest. They did see that you had come in and that your husband was making his way in and thought that they had the few seconds to button up their conversation. Nevertheless, they should have at least acknowledge you and say they would be right with you. Your room was right above the restaurant and since you checked in right at lunch time that is probably the smell that you smelled. Our housekeepers are do a fantastic job. One of the main compliments that we get is how clean our rooms are, so it is highly unusual for them to miss a hair. It is my understanding that you wanted breakfast at 6:00am, Sun Valley is a resort town and there is nowhere in town that you can find breakfast that early. One of our coffee houses opens at 6:30 (as our front office manager explained to you); your other option would be at the hospital at 7:00am. It is our hotel policy that the refrigerators be turned down upon check out we are looking to revise that policy. Since you checked in so early we would have had plenty of time to resolve your issues had you said something to the front desk, but you did not give us that opportunity. You had mentioned that you will coming back for follow up visits for your husband. I would like to offer you a 'Do Over' until the end of June, 2019 (with the exception of June 22, 2019 (as we are about sold out) so that we can have another chance to provide you with a superior experience. After June I can offer a free upgrade (based upon availability) Or you might consider staying at the Best Western Tyrolean Lodge they offer a continental breakfast that I believe starts at 6:30am. Please take note that the BW Tyrolean Lodge does NOT have an elevator so you might want to request a first floor room.

We travel with our own pillows because we find we sleep better in any room with them, but our room was especially nice because it was large, attractively furnished with a fridge and microwave, and more horizontal surfaces than normal so we could really spread out. The location is near shops, bars and restaurants, all within easy walking distance.we would definitely stay here again.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such an amazing review! IT really captures what we have to offer our guests. We will look forward to your next stay.

We brought food for next day lunch back to room and found refrigerator not working.We reported to desk and were told to use a bag of ice and was not offered a room change. The breakfast arrangement was at a nearby restaurant where the choices were poor. We did not stay the second night of our reservation.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you didn't enjoy Wrap City Café on our premise...they are not the typical Pancake, omelet house, but serve a varied fresh, made to order selection. They are the locals favorite! In regards to the refrigerator, I thought we spoke of you trying to turn it up to see if it would get colder after you came back later with a left over from dinner? There was no other response after we spoke, so we thought it was ok. I had let you know maintenance was not available since it was later, but could look at it in the morning. We were full house even still,so therefore a helpful fix for a solution. We hope you had a great time while you were in Sun Valley

We stayed 5 nights at this property and found it to be very clean. The beds, linens, furniture and amenities were were first quality. The hotel is next door to a grocery and is within walking distance to almost everything in town. The desk and housekeeping staff were friendly and helpful. We felt very safe there. We would stay there again.

Great location, lovely pool and hot tub, clean, good room, etc. But what really made this hotel special and worthy of 5 stars was the service. Vicki and Aubrey were fantastic. There were a couple of MINOR problems with the room and Aubrey was right there to fix it and Vicki made sure the third little problem was fixed the next day. Friendly quick service with a smile! We shall go again!

Charming Western decor. Hotel staff was very friendly, quick check in and she gave us a map of downtown Ketchum highlighting the famous bars/restaurants which were a quick 2 block walk away. Room was very nice with a balcony, wet bar, fridge and microwave. Bed was very comfy. Also had a big indoor pool and hot tub. There is a cafe style restaurant connected but we did go inside. Would highly recommend this property.

The Gym is poorly equipped and poorly ventilated. Therefore the door to the gym must be open if it is to be used. Someone who had been chatting at the front desk for about 30 minutes, and claimed to be hotel staff, although they were not in uniform demanded that I close the gym door, and was otherwise very rude. This occurred in full view of the front desk attendant, who appeared to be complicit in the behavior. Also, you have to take a voucher to a nearby restaurant for breakfast. The restaurant doesn't open until 8:00 a.m. which was too late. I'll stay elsewhere the next time I am in town.

We loved being able to walk around town from our hotel. As an added bonus, we were able to park our car in a covered area, which was great with all of the snow. (There are limited covered parking spaces) The room as very clean, the hot tub was also clean, but the pool looked like a cleaning was in order. No breakfast was provided on the premises, but vouchers were given out for the Wrap store next door. We couldn't use the vouchers as the Wrap store did not open until 8:00 am.

I have been coming to this hotel for years. I had a Beautiful, comfortable room with a fireplace and a heart shaped jacuzzi tub. The bed was comfy with multiple pillows to choose from. The sheets were very clean and soft. I had a Wonderful nights sleep! The hotel is beautifully decorated and impecably clean! Paul the maintenance man went out of his way to fix the fireplace that was not working very well. He is a very hard worker, and worked hours to clear all the snow away from the parking lot for the safety of others. Aubry at the front desk was awsome. She really cared about the customers experience and also helped with fixing the fireplace. The staff bent over backwards to please and were very helpful and attentive to my needs. I had a wonderful time, in a beautiful room. I also loved the Keruig coffee maker and green mountain coffee. They also give you morning breakfast at a place next door. I had the Mayday and it was very good. I will definately be back. I always have a great time at this hotel and have never been disappointed. Thank you for such a great few days!

Great location, close to much of what Ketchum has to offer. Checking in and out was quick and pleasant. As we were in town for the Boulder Mountain Tour, the fact they had turned a banquet room into a place to wax skis was greatly appreciated (emphasis added!). Also, having ski lockers downstairs made things much more convenient. Though they don't serve breakfast they do offer a discount at Wrap City which is right next door. We had a King room with a sitting area which meant ample room for gear, stretching, etc. Two minor issues: 1. Noise. Though noise from adjoining rooms wasn't a factor, we could easily hear the folks upstairs both when they were walking around and in normal conversation. Similarly, you can expect garbage/delivery trucks/snowplows/snowblowers to start showing up at around 5:00AM. earplugs were of little help. 2. Heating control: the thermostat in the room was a bit wonky, as it seemed to have a wide range around the set temperature. You could set it to warm up a couple degrees and nothing would happen (three degrees seemed to be the limit between actual temp and set temp before anything happened). This also meant you could go from being hot to being cold while sleeping at any given set temp.

We stay in Sun Valley for work and this hotel is a great price, friendly staff, awesome location, and clean. we have never had a problem with billing or any other drama and while they do not have a kitchen for breakfast they provide you with a voucher for a meal next door to this hotel. Keep up the good work!!

Loved the location, you can walk to just about anywhere in town you might want to go. The room was large and comfortable with a small microwave and refrigerator, and coffee maker set up in a little kitchenette style with a granite counter and an additional sink. This was handy for little snacks after a day of skiing. They do provide ski lockers downstairs and the underground parking was an awesome feature; it was so easy to load and unload baggage and skis in the garage and straight into the hotel and up the elevator. The indoor pool was warm enough to enjoy in January and the hot tub was just the thing after a busy day skiing! The staff was always friendly and helpful and they gave us 2 $5 coupons to Wrap City next door - Use them, you won't regret it!

Stayed there for a few nights. Easy to find and the staff are very helpful. The workout room is a bit small, pool is okay... Rooms are kind of quiet, and more or less clean. One elevator which can cause a slow down. Parking is spread out around the property. Limited covered parking. This property is close to almost everything and a short walk as well. It is a 20-30 min drive from the airport, but close to the action so that's good. The breakfast is different, they are or have a restaurant some what attached to the property. A voucher is given for $5 off a meal....would rather have the free breakfast instead, but that's not an option here. Over all it was an okay stay.

Great property in excellent location; convenient to ski slopes, restaurants, shopping, and several other attractions. Staff is very friendly, responsive, and helpful. Experience no problems whatsoever. Have utilized this hotel annually for over a decade.

Had a great stay, no issues. Front desk personnel were nice and easy going. Nice to have an indoor pool and hot tub (compared to Tyrolean in the winter). The pool area was super warm which was nice after a day of boarding. Room was comfortable, with a microwave and sink allowed us to eat in our room with food we packed for a super economical trip. The WiFi in our room was a bit weak, but we were able to connect. Would like to see a better hot tea selection, I'm not talking full on gourmet but some more options.

Great place. Will stay again. Close to everything and very comfortable. Not noisy or over crowded like the other so called high end hotels or resorts. Parking was very convenient and the hotel is a hop and skip away from lots of restaurants and shopping. Stay in the heart of Ketchum instead of some boring or remote locations. Staff was outstanding and the hotel was nicely kept and had a quaint feel. And the value cannot be best. 5 Stars.

We paid almost $500 to stay for the weekend & we were lied to about there being a continental breakfast. There is no breakfast provided, they simply give you a coupon to a nearby restaurant (it was gross). For the money you're going to spend, I recommend going somewhere with more guest services.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have a restaurant on premise, which is a local favorite,so therefore we gave vouchers complimentary from the hotel for your qualifying rate plan. The other Best Western in town provides a typical continental breakfast. Maybe you got us mixed up. There is no reason for us to lie about something that is a positive for our guests. I am glad you enjoyed the Honeymoon Suite. It is the largest room that we have and has many wonderful amenities, such as an in room heart shaped jacuzzi tub, over sized bathroom with bidet, and double headed shower, a fireplace, microwave, refrigerator and extra bar sink,therefor it is more per night than just a standard room. Thank you for the nice compliment about the staff and lovely comments about the room that you listed to us directly, it is much appreciated. Congratulations on getting married, all our best to you and your husband.

I asked for a large room and got it. Clean, view of mountain .Good breakfast selection. Easy to find. We were able to Easley walk down town for dinner. Hotel was in a good location.It was a good stay for myself and friends for the conference.

The Best Western Kentwood is ideal for a short stay in Ketchum. Besides being comfortable, it's within very easy walking distance of theaters, good restaurants and large markets. There's a fitness room, a pool and a spa, and a basic breakfast (available next door) comes with your room.

We stayed at this Best Western Kentwood Lodge in Sun Valley in early November. We had a wonderful room with a full kitchen and a fireplace. This hotel was within walking distance of everything downtown. We did not use the pool, but it looked lovely. The staff were very warm and friendly and even assisted us in choosing where to dine that evening. Unfortunately, we were only there one night. I could have stayed many more!

What is not to love! Great location! Very clean! We LOVED our room. I really appreciated the little touches like tea light candles on the fireplace mantel, real mugs for coffee and the robes. Loved the heart shaped, jetted tub. We've gotten many rooms with hot tubs and of all of them, this one filled the fastest! The room was extremely spacious and had a nice sized closet for storage. The shower had a shower head on opposing ends of the shower stall, which my boyfriend LOVED! The bed was ENORMOUS and comfortable; loved the bedding. We did enjoy a dip in the pool, it was a good size and temperature. At check-in we were given vouchers for breakfast at a spot almost in the same building, which was nice. The place had free parking, free wi-fi and was right downtown so we could walk to all the bars and restaurants. We thoroughly enjoyed our stay and really we got the room at a great price for what we got.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear SS, Thank you for staying with us and giving such wonderful comments in your review! You did an awesome job at describing the wonderful Honeymoon suite and amenities that we offer our guests. Many of the items are also in our standard rooms like the closet,bedding and pillowtop beds. We are so glad you liked our great location and thoroughly enjoyed your stay. This makes us very happy! Your comments do not seem to match the score you gave us though, the numbers seem like they need to be switched. They are awesome compliments, maybe you might take a look at the scoring again. With much appreciation we Thank you, and look forward to your next visit with us.

Perfect room with all needed amenities. My granddaughter loved the pool - especially playing with the two ducks. On the eastern edge of town, it is a short walk to good food, the ski hill and tram, park, etc.

The Trailing of the sheep festival in Ketchum was on our bucket list, and luckily we got a room at the Kentwood Lodge for all five nights of the Festival.For us it'a almost like coming home here. the staff from the front desk, to the house keepers have your comfort and needs as their #1 priority. Our room was comfortable and cozy, and kept perfectly while we were ther

The property is clean crisp, friendly staff all very professional. Full of great amenities. Nice size ref.,micro without asking. Killer coffee set up in the room. Extra quality blanket [heavy so nice] Walking distance to all of down town Sun Valley. A great place to stay at a good value. I am a partner on many motels and I will be returning to the Kentwood soon. Bill Markovich, Butte Montana

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear Bill, Thank you for staying with us and giving us such wonderful comments! It doesn't seem to match the score you gave us here. You also scored us the top scores with straight 10's in our Best Western scoring with awesome compliments as well. Would you please look at this scoring again. We would Appreciate it! Thank you!

The location and rooms are acceptable at this hotel, but be warned that this hotel has signs up all over stating bikes and skis are not allowed in the rooms. This is their prerogative, but it should be announced on the website before non-refundable reservations are made. I have stayed at other hotels with this policy, but it was clear on the website and they all offered secure storage areas for equipment such as this. This hotel only offered a bolted together bike rack in the parking lot, that was not even in view of the front desk.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
So Sorry you felt the staff was grumpy on your request to have 2 bikes in your room, when it is our policy not to. We Do have this information listed on our original Best Western web site which is what 3rd parties pull their information from. I am sorry they chose not to add this information to their web site. I have contacted Best Western Int. to see how they might facilitate this on our behalf. We do have a ski locker that is available for our guest during the off season of skiing to use to store their bikes. I am sorry you didn't see the signs we have by our entry area about a locker area and to check with the front desk if you are interested or that it wasn't mentioned. We also do have the usual bike rack outside that you mentioned just outside an entrance door under our building parking. Most guests that use it have bikes that aren't a specialty bike or have kid bikes. We are not responsible or should have to be made responsible on how guests travel with their bikes. It is nice and appreciative if we do have an added area to do so. Maybe a call to the property would be a welcome communication between the two parties about what type of restrictions may be warranted or what was offered for a special request. Glad to hear you thoroughly enjoyed our great location for your 1 night stay.

This is a fairly typical Best Western Plus and maybe a cut above some Plus - Best Western's. I thought the room decor was great and especially liked the extra sink and counter in the room and also the large bench to set suitcases on. I thought the breakfast coupon to Wrapcity next door worked great. The cafe is basically on the property. At first, I was disappointed there wasn't a breakfast included but ended up being very satisfied with just having a coupon for Wrapcity. I was able to get a breakfast wrap for 35 cents that was excellent in MHO. The hotel is also located near many of the downtown shops and restaurants. There is covered parking although not a lot of spaces. All in all, I thought it a great place to stay. Comfortable beds and pillows excellent shower. I can't come up with any negatives.

Centrally located. Able to walk to restaurants & shops. Nice rustic room. Clean & comfortable. No breakfast served or coupon offered for coffee or breakfast. Front desk offered nice suggestions for dinner.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for the nice review! Clean and comfortable for any guests stay is important to us. We have a local's favorite restaurant on premise for our guest's convenience and they serve breakfast and lunch.They have something for everyone with healthy and fresh food choices. Try the Mayday wrap for breakfast,its one of our favorites! We have coffee in the lobby at all times as well. Thanks for staying with us

The Good: Nice building, large rooms, plenty of outlets near the beds. Friendly staff. Clean. The Bad: While breakfast is not included (which would be fine), the hotel offers a $5 coupon to the coffee shop next store. Three problems: 1) the coffee shop doesn't open until 8 am; 2) $5 doesn't buy much; and 3) the bagels are stale, bought off the shelf from the grocery store next door. BW should simply not offer breakfast and try to be competitive that way, or offer a better solution. More bad: No outlets near the only work area in the room. Uncomfortable mattresses and pillows (too soft for our taste). The Ugly: Two nights in a row, other guests in the hotel were yelling and screaming in the hallways around 2 am. Rather than apologizing, the staff has been defensive, saying they couldn't just toss folks out on the street. Maybe not the first night, but they needed a better solution than doing nothing the second time. In addition, soundproofing would have helped, had they done that when they built the hotel. There are other and better choices in town.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Although most of our guest like the fresh - made to order - breakfast we realize that some guest prefer the typical pre-made continental breakfast. Since they lease their space from the hotel we have worked it out to offer the complimentary coupons.Most guests are grateful that we provide them and enjoy their experience. Even if we could work something out with one of the other breakfast places they do not open until 8 am either. But like I said the majority of our guest really like Wrap City and it is a local favorite. It sounds as though if you come back to visit Sun Valley that the Best Western Tyrolean hotel may be a better match. They are about 5 - 6 blocks from downtown and they do not have an elevator but it sounds as though having a continental breakfast is very important to you. I will visit with the owner as she really wants our guests to have a wonderful experience about your concerns. Our entire evening and late night staff were very frustrated with the group of seniors that were on the 3rd floor as well. We did speak to them numerous times that we had received complaints and asked them to keep it down. They were obviously very rude,inconsiderate and could careless that they were disturbing others. We even called the police at one point to visit with them. And the Good: yes,thank you,the whole first line is what most guests may enjoy when they stay with us. Clean,Large spacious rooms,friendly staff and a great location!

The hotel was very nice. The staff was friendly, the check in process was less than 3 minutes. We were surprised to receive coupons for breakfast at a great place right next door. The hotel is in a great location

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
You are very welcome! We are glad to hear you enjoyed Wrap City Cafe that is on our premise and enjoys our guests as well. Thank you for the nice compliments for our staff and that you thought our location is one of the best. We hope to serve you again!

A great option for staying in Ketchum / Sun Valley - spacious, clean room; nice pool, hot tub, great restaurant next door for breakfast and lunch, and an overall great location. Friendly staff and responsive housekeeping.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We thank you for the fantastic review,5out of 5! I am sure others that may like to stay with us, would enjoy all that you have mentioned as well. I am happy to hear how well you felt the staff treated you during your stay. We aim to provide superior hospitality..which is taking a routine interaction and make it something memorable. Our location is one of the best,just park and you are steps away to wonderful restaurants,shopping,nightlife,theatres,and a grocery store for convenience.

We enjoyed our stay and were very impressed by the friendliness of the front desk staff. Great location and a good value overall. We were upgraded to a larger room and when we had a change of plans, our extra night was refunded without an issue.

We stayed here many years ago, decided to again. Our room was quite large with a big bathroom, close to the indoor pool and hot tub. There is an outside area by the pool with tables to sit at. All the needed amenities for our stay. A grocery store close by across the street. Within walking distance to everything in town. Room was clean and quiet. Staff was helpful. In my opinion, one of the better motels in town. Moderate priced.

We arrived after a long drive from Salt Lake City at midnight. Sign on the door says front desk is closed, go around the back to the other door. Ok, so we did that. But the door is locked and only accessible with a room key. How the heck are guests who haven't checked in yet supposed to get in?? The doorbell button did not work. Thankfully another guest saw me and let me in. I go to the front desk and hit the button to call someone. This took several tries until someone came down to help me. I was greeted with, “What do you want?” I wasn't sure if he worked there because he was dressed in a ratty t shirt and looked very disheveled. He handed me my keys and didn't say anything else. SO RUDE. I've never felt so unwelcome at a hotel before. This is unacceptable - why is the front desk “closed” at a major chain hotel? You're in the hospitality business - this is a 24/7 business - you don't get to pick and chose your hours! The rooms were ok. Looked a bit outdated but didn't have any issues. The balcony is really nice to have. Thought the decor was a bit odd - I get where they were going with it, but did a blanket really need to be haphazardly stapled to the wall? Breakfast was great. Didn't like that the cafe doesn't open until 8am but thought the wrap I got was absolutely delicious and better than the normal powdered egg slop that hotels typically provide - was nice to have a real meal. Staff member at the desk in the morning was much more pleasant and happy than the man at night.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am so sorry to hear about the start of your stay with us. This is not the norm, as you said you had a awesome experience with the front desk staff as you left in the morning. It is not a normal welcome we would like a guest to receive. I will visit with him about your encounter. At the front door the sign also says ring bell for assistance and points to it as well as having a bell at the front desk. I am sorry to hear he wasn't able to assist you at that point. He hasn't missed a late night bell yet in the 20years of being with us. In regards to what time we close our desk...we are in a small town and it is customary to close the Front Desk. Most close at 10pm,except for the resorts. We actually stay open to 11pm on the weekdays and 2am on the weekends, which is later than the others in town. It is listed on our website and if you give us a call that you will be later than this, our Front Desk staff is more that willing to stay past closing time and welcome you. Thank you for your wonderful scores on how well you appreciated the quality of the guest room, how clean it was, and the breakfast at the restaurant,Wrap City Café on our premise. Once again I apologize on behalf of the staff.

Have stayed here many times. I conduct business usually around 3 time a year in Ketchum and I ALWAYS try to stay here. The hotel is exceptionally clean and well maintained and the staff makes you feel like you're family. The beds are very comfortable and the property is easy walking distance to shopping, dining hiking and really good fun!

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for Always staying with us!! We so appreciate you as one of our special guests! Thank you for noticing our commitment to providing comfortable, clean and well maintained guest rooms. Our entire staff is dedicated to meeting your needs and expectations. We are glad that you enjoy our great location as well. We will belforward to you next stay! Have a great rest of the summer.

We stayed here 3 nights in July. Our room was clean, comfortable, spacious, and quiet. My husband appreciated the Keurig coffee in the room, my kids appreciated the pool, and the extra sink came in handy for my family of four. The staff was friendly and helpful, and even went the extra mile for me, searching their supplies for a few ziplock bags, which saved me a trip to Atkinson's. There is no breakfast on site, but there is a wrap place next door that makes a very good breakfast burrito; just don't go on Saturday morning thinking you're going to get your food quickly - the line was very long. Overall, we enjoyed our stay and will stay here again.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
You are so very kind! we loved your review and it will be so helpful for other families looking to visit us. I appreciate your compliments on the staff and I will let them know. Its so wonderful to hear kind comments! We are excited to be able to serve you once again!

This is a really nice place. We loved our warm and welcoming room with fantastic beds and pillows. Great view from our 3rd story window of the mountain and street. The parking was a cramped but we managed ok. The room came with a gift card for a very delicious breakfast next door. It was worth staring here for the breakfast.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your really nice review. You had wonderful items to write about. We appreciated that you enjoyed Wrap City Café for your breakfasts. Being right on our premise, it isn't far to go to get fresh options. Hope to see you for a return visit!

We enjoyed a 3-night stay on very comfortable but sturdy beds with choice of pillows. The large room provided a kitchen type sink set up with coffee, microwave, and refrigerator. The closet had plenty of hangers. There were lots of places to set things in the sitting area with wooden table, bench & chair near window and the 4 drawer dresser. Room lighting was unusually good. Plus there are plenty of outlets to connect electronics including the desk lamp. Lighting and counter space in bathroom were adequate. Yummy chocolate chip cookies in the evening are not to be missed. One may walk about town easily from the Lodge. Improvements needed: less scratchy towels. The toilet seat seemed quite low to the floor and might be difficult for older guests. The parking was partly inside and part out but not large and might be tricky on crowded nights.

Everything was great! We almost didn't want to leave our room because we were so comfortable. The staff is very knowledgeable about the area and will answer all your questions kindly. Breakfast was pretty cool too because it was at a small restaurant next door.

We visit Ketchum, Idaho, twice a year, and always make it a point to stay at the Best Western Kentwood. The rooms are comfortable and attractive, there's good strong coffee at Wrap City next door, and theaters, stores and our favorite restaurants are within easy walking distance. It's a perfect combination!

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
5 Stars! Wow, thank you for the wonderful review. We look forward to your next visit and appreciate your loyalty to our brand.

I live in Boise and go once a year..I don't get the rude staff comments..Maybe it was YOU..The breakfast place just up the street out the back is the best..Within staggering distance from the bars...Great place to stay...

This hotel has the best location! You could walk to everything in Ketchum. Our room was huge, clean, and the beds were very comfortable! I highly recommend this hotel to anyone visiting the Sun Valley area. And Vicki at the front desk was very helpful with all of our questions!

I was pretty impressed with the overall appearance, service and cleanliness of the property. I haven't stayed at many best western hotels and this exceeded expectations. The room was large and had a convenient separate sink. Nice decor and comfortable bed. There were a few negatives, many due to rude guests who lack common sense. For example we were next to the elevator and every loud jerk coming out of it could be heard loudly in our room. Also, oblivious families yelled out in the middle of the hall and at all hours to other family members. Some jerks released their children into the hallways outside the rooms to scream happy new year at the top of their lungs, waking us up. This is a ski town and that's no ok when many will be rising early the next morning to catch the best snow. The hotel could do a better job of monitoring the noise in the halls or posting signs asking guests to be mindful that they are not the only people sleeping in the hotel. Also we had to get our refrigerator disconnected because it made really loud sounds. Aside from this the hotel is solid.

Pretty standard place to stay in Ketchum. Efficient and friendly staff, clean room, very good facilities, close to River Run lift area of Bald Mountain. Cannot imagine needing anything more for a stay in this town. Not much else to add really, this place will not disappoint.

Nice hotel, great location right at the beginning of town, walk to restaurants and the Village Market for food items. Lodgey feel and older décor, but Very very clean. Beds were fine. Spacious rooms. Love the little kitchens in room 219. Nice indoor pool and hot tub. Still need to rent a car to go skiing though. A bit noisy due to construction next door. Try to get a room on top floor to avoid hearing people in there ski boots the night above you!

We enjoyed 6 nights at the Kentwood. The location is in the town of Ketchum within walking distance to excellent restaurants and shops. Although some of the furnishings are outdated, the hotel is very, very clean. We got to know Christina from the front desk. I really think she owns the place! She was always helpful, friendly and very knowledgable about various things to do and restaurants. Wrap City is right next door and as part of our stay, we received coupons for a free breakfast wrap. Excellent food and so convenient. The parking garage kept the car a bit warmer than it being parked on the road.

Will definitely stay again if we get back to Ketchum. The room was lovely, everything was clean and fresh. Loved the fireplace. The location was perfect, so much was within walking distance.Staff was great. Wish we could have stayed longer.

Best Western, Kentwood Lodge, Ketchum, Idaho, October 13 to 16, 2017 The Best Western is located on South Main Street, almost at the beginning where Ketchum begins. It is a very nice Hotel, in the Lobby you have a huge “ Moosehead “ mounted on the wall, very impressive… the Hotel resembles a ski lodge and has a nice lobby as well. ( Ski Lodge type look ) We were greeted by a very pleasant and accommodating lady by the name of “ Vickie “ , she is very helpful and will answer all your questions. We were accommodated in room 107 , it is a very large room with a King Size Bed with clean bedlinen .There is also an iron with an ironing board. We slept well here. The room has ample closet space,stocked with extra blankets, a microwave oven, Keurig coffee maker, refrigerator, a large flat TV screen by LG, an electric fire place, there is a table in the corner with two chairs which you also use as a desk. This area needs more lighting . In the bathroom, there is a shower, hairdryer clean bath towels , a sink. The bathroom itself is large. The Hotel also has an indoor pool with a Jacuzzi and an exercise room. Good parking is available at the Hotel as well. Since the Hotel has an Alpine design with balconies I wish the management would place some flower boxes around them, just as they do in Germany, Austria etc. Be sure to visit the “ Sawtooth Mountain “ range , it is a very scenic drive to the small town of “ Stanley “ which has only 90 people in residence, here you enjoy great scenery next to the Salmon River and the town still has a WESTERN feeling. Unfortunately there are not to many buildings left with a “ Western style Front “ in Ketchum, what a shame. Sun Valley the upscale Ski Resort is just 1 mile away from the Hotel., do visit it, very charming. Close to the Hotel you have a large Super Market. We were very pleased with our accommodations and stay here. We highly recommend staying at the Best Western , Kentwood Lodge .

really nice place, reasonable rates and very good people running the place. In the best location in Ketchum, within walking distance of all the best places downtown. Would return for sure. Ketchum is a great place to go anytime, since there is world class fishing, horse riding and trout fishing. Very unique and real town, not a phony like many ski resort villages in the USA. Really outta the way in Idaho, but oh what a scenic ride for Boise. Go visit and enjoy.

This is an absolute and if you - as did we - judge a place by the people tasked with making you (our) stay wonderful, this is it for you, as it was for us. The front desk staff were wonderful; every question answered, check-in, check-out was flawless. Overall a great crew! You'll love it, plus it is in the heart of Ketchum and that makes walking around so much easier.

Perfect spot for a weekend getaway. Best nights sleep I have had in a while! I will definitely be returning to this hotel anytime I am in the area. Thank you for the great service. Five stars from me.

We stay at a lot of hotels a year as I travel for work. This hotel was AMAZING. Well-priced, perfect location, clean, safe. The pool area was so clean and newer. The rooms were huge, and the beds..OMG so comfy...The staff was also just as great. We will for sure be back

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for your Outstanding review of our Lodge!! We really appreciate that you took the time to post your review for us and stayed with us. We look forward to your next visit!

Great location for the Jazz Festival in town. Delicious breakfast at restaurant next door (with voucher). Room was comfortable and very large for the value. Had many extra in-room features that were appreciated. Would recommend to all.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your great recommendation to stay with us while someone is in town. We are so glad you enjoyed our fantastic location,which is the #1 area to be! Thank you for staying with us.

this hotel was poorly staffed - front deck often no one there - had to call a number to get someone, and when wanted to check out - sign said -back in awhile. We wanted to be on the road, since we had over 500 miles to drive. one of the luggage carts was broken and we almost dumped it, found several outlets broken in our room, which we report that 1st evening- couldn't fix for 3 days, so they had us move to another room, but did not help. We had a lot to move since we did not want to leave anything in the car. The hotel was clean and nicely decorated

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am sorry that you had a bumpy time with us during your stay. Our front desk is open from 7am to 11pm during the week and till 2:30 am on Friday and Saturday. If you had to call a number it must have been before or after they were open. Most of the hotels in this area other than the Sun Valley Lodge or Limelight which are 5/4 stars close their offices in the late night. If the sign was up on the desk, then they most likely they were helping another guest at the time, sorry you had to wait a little bit. We do have express check out available and your receipt can be emailed to you after you leave, so there is no reason to have to be inconvenienced. We are glad you enjoyed our wonderfully clean hotel and décor. We passed your great comment to the housekeeping team, and they appreciated it very much so. Once again I apologize on behalf of the staff.

After staying in mega-chain hotels for a few nights, as soon as we entered the lobby of this hotel my wife & I were treated to a place with decor that simply felt "warm" and Western. What's more, when we got to our reserved room (going down hallways that carried the same Western motif) we were soooo pleased with the decor and attributes of the room. We didn't need to use the electric fireplace - or the beautiful, sumptious Western blankets - on this mile September evening, but just having them in the room added to the "feel" of the place. OH! And a fresh-air BONUS! The windows slide OPEN if you want fresh air! How unique among today's hotel establishments! The hotel is in a very good location. When I asked about a good place to eat, we were directed to the historic Pioneer Saloon, just 2 1/2 block away. Many shops and other eateries are within easy walking distance. An added bonus were the $ 5 vouchers for discounts for breakfast at WrapCity next door.

My stay at The Best Western Kentwood Lodge in Ketchum, ID was just great. The staff is so friendly, the rooms are rustic cute with all the amenities, and the location right on Main Street is perfect for walking everywhere in town.

The lodge's location was perfect for our visit to Ketchum. It was quiet and close to town without being downtown. The room was clean and spacious. We travel with a service dog. The lodge staff was very accommodating and provided for all our needs.

excellent price for all you get. conveniently located. excellent service.. the matress were just perfect for me.The size of the bathroom pretty large. Very caring and helpful staff. Fast check in and out.

My friend and I were on a Thelma and Louise road trip and chose the Kentwood Lodge for the night while we were in Ketchum. Check-in was nearly effortless, and we received a very large room with two queen beds, fireplace, large bathroom and seating area, all with views of the mountains. We only spent the night, but we felt we got great value for the large room we received. The hotel was clean and kept with the theme of being in Idaho with the southwest style going on. We would definitely book again when in Ketchum.

The hotel was clean, beautiful and well managed. The staff was amazing. I wish there was a continental breakfast but other than that it was great. I would stay here again. Sun Valley is a beautiful resort town with lots to do outside and the hotel represents that.

Very convenient location. Given how much it costs to stay in this very expensive area, Best Western proved to be the best choice. I would suggest a room off Main St. (chose the back side) there is a constant stream of traffic - (workers coming and going, morning and evening).

We enjoyed our stay at Ketchum BW Kentwood Lodge. Pros: Location: Ketchum is a lovely town with lots to do, and this hotel was perfectly located to walk everywhere we wanted to go. We walked late at night to the hotel with no worries. Staff: Warm welcome, Friendly, responsive and helpful to every question. Brownies: Every evening they put out little brownie bites that were delicious! Breakfast: No breakfast bar, but gave us $5 coupons for Wrapcity, next door, that had a decent looking breakfast menu. The breakfast places in town were fantastic, so we did not use this benefit, but at least it was offered. Cons: Tight parking in parking lot. We got the last spot we could find, and fortunately because we walked most places, did not need to worry about going out and finding a spot when we returned. Towels: Threadbare towels. This is one area that i rate the hotels I visit, and our towels didn't have much life left in them. I'd recommend this hotel as a good value and great location, and would certainly stay here again.

Nice, clean and comfortable accommodations and only a few blocks to downtown Ketchum and its attractions. I have stayed here multiple times over the years and have never been disapointed. Rooms are large and have refrigerators, microwaves and a sink - some even have a gas fireplace. An inddor swimiing pool, spa and weight room always seem to be a hit with the kids / skiers. Vicki at the front desk has been a mainstay at the property here and is wonderfully accommodating and kind. A breakfast coupon for Wrap City (which is located within 100 feet of the hotel) is normally included and offers a nice selection of breakfast sandwiches and wraps.

Ketchum was one stop for us on our road trip. We chose the BW Plus Kentwood Lodge based on other reviews on TA. We had a similar experience to those who have already reviewed. The staff was polite and professional; the place appeared very clean. Our room was rather spacious and the bed comfortable. It is within walking distance of much of the downtown area. If we were planning to be in this area again, I would chose to stay here.

I would highly recommend this hotel as the room was one of the nicest and largest we have ever been in. Wifi worked well and for the price in that area a bargain. Close to the center of town a two minute walk and you are there. The parking was in an enclosed area which was very nice.

Our room at this hotel was wonderful. It was a very large space with a king bed, good lighting, a Keurig coffee maker, balcony with table and chairs, a jetted tub, and was very comfortable. The staff was friendly and courteous. The location is very central, yet the room was quiet and we did not hear any street noise. This is one of the nicest Best Western hotels we have visited.

Great location. Very clean and comfortable hotel. Walking distance to everything. A little pricey but I guess that's Sun Valley. Staff was friendly. Bedding was comfortable. Indoor pool and hot tub was nice. No continental breakfast was a bummer at $200 a night.

We stay at this hotel whenever we are in Ketchum. We were disappointed that a new hotel across the street ruined the view of the mountains, but that didn't change the quality of the Best Western in Ketchum. Try it, I think you will like it..

We came up to Sun Valley for a wedding. Unfortunately for the maids we were going in and out of our rooms all day long. They were very accommodating by cleaning the rooms when we were gone for awhile, and always asked at what time they could clean the rooms.

Obviously everything in the Sun Valley is going up in price. This establishment is nice and conveniently located. The room was tidy. The bathroom was a bit small but that could have been our room. The porches are very small--you have to sit sideways. If you think you are going to get a view of the ski mountain, you will NOT. A huge, modern hotel has been built across the street, blocking the hill. Watch the tiered pricing--we thought we paid for breakfast in the morning but apparently no--we were handed a coupon for $5 off breakfast at the adjacent restaurant which did not open until 8. Nice but late for us. In sum, nice but expensive for what we ended up getting.

The Best Western Kentwood is a very nice hotel located within walking distance of the business district of Ketchum. I decided to stay here for a recent weekend getaway. Check-in was painless and the staff was friendly and helpful about what to see and experience in the area. The hotel has a nice jacuzzi and indoor pool area that hit the spot after a long day. They also have a fitness area. They also have an outdoor meeting area, but it is adjacent to the parking lot. The room was spacious with a nice bathroom. The bed, I felt was comfortable, although my wife wasn't fond of it. There was complimentary coffee / tea in the room. The air conditioning / room temperatures worked great and there was a nice balcony overlooking the main drag. Room noise was minimal and I actually slept quite well. The room was pricey, about $150 a night for a Saturday and Sunday night. Granted everything in the area is expensive. I would stay here again. The room was clean and it was located on the edge of the business area, so you really didn't have to deal with too much commotion. I would certainly recommend staying here.

Like other reviewers there are some niggles. There is no bar or restaurant and the adjacent breakfast place indeed doesn't open til 8 and like many other travellers that's just too late. We were on the 3rd floor and our patio doors would also not lock. The big TV was fantastic and easy to see so perhaps our bed posts had indeed been sawn off! There is a very small gym that has seen better days but you are so close to the bike trail surely that's better to jog on rather than a machine! The rooms were clean and big, the bed comfortable, the water hot and until some morons at 02.45 decided that it was perfectly acceptable to shout and holler a great place to sleep. It's a few minutes walk into town so very well situated. You're not going to get a top notch experience but it worked for us!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We are glad you had a wonderful time in Sun Valley and didn't spend all your time in your great over sized room with a lovely balcony to use. Nice to hear your TV was placed just right for your convenience,and you noticed how large, yes,at 42",it is, and with High Definition channels! Our location is steps away to downtown,all the fantastic restaurants, nightlife,bars,shops,movie theaters,and grocery store. Each room has a sm microwave,refrigerator and bar sink which is very handy,especially if you have an early flight, fun or need a midnight snack,to stock up in with all your breakfast,desert or thirst items needed. Most of the restaurants in our small resort area do not open till 8am,so the local favorite cafe follows suit. I hope you let the staff know that you were having trouble locking your patio door so they could help while you were there. Thanks for staying with us!

Very, very nice. The hotel was very pretty and clean. The room décor was like nothing I'd seen in a long time. So very nice and comfy. We had requested lower level (there were 12 motorcycles/13 people). They had m/c parking in the garage which worked out totally awesome for all of us. Our room was about 3-4 doors down when we walked in from the garage. The guys were thrilled with the pool and spa and the outdoor seating area that adjoined it where they could watch the pedestrians while they enjoyed their dips in the pool/spa and had their beers. The bed was quite comfortable and the room was very quiet. The only downside (if you want to call it that) is that upon check in we each were give a $5 voucher to use towards breakfast in their restaurant. The problem is we were leaving at 7:00 AM – and I'm sure other travelers leave early to head on to their journey – and their restaurant didn't open until 8:00 AM, which in the 12-14 days we were gone was 1-2 hours later than most restaurants open for breakfast. What's up with that? Perhaps that's how they save money ($65 for all of us)!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for choosing the BWPlus Kentwood Lodge to host you and your friends. Most of you all made your own reservations and we didn't know that a group of you were arriving till you all stepped into our lobby to check in. I am glad to hear that everyone enjoyed our amenities and it was great to see everyone enjoying themselves. Having the restaurant on premise, we don't have a typical continental breakfast, like most that have this arrangement. So the hotel gives our guest a complimentary voucher to spend at the restaurant for what ever they may choose for qualifying rates, per paying adult. If someone books on a 3rd party such as Hotel.com, Expedia or others, it does not apply. So reserve on BestWestern.com or with us directly and enjoy this amenity! Breakfast places in our small resort town do not open till 8am. There is 1 coffee house that opens earlier and a Starbucks. We gave many options and the guys in your group said they prefer to ride and get on the road with the motorcycles for an hour before they have breakfast and were happy to go early still. Maybe you weren't aware of their preferences. The Café is rented from us, and we do not make their hours of operation, so that guest will not use the vouchers we save money. Hope the rest of your ride was successful and wonderful. Thanks again for staying with us!

Me and my wife stopped here during a road trip. First the good points: Staff were friendly and helpful The room had a nice little balcony for sitting on The bed was comfortable Nice new tv's Easy parking Air conditioning works fine Not so good: You can't see the lovely new TV from bed. The bedpost at the bottom of the bed obstructs it (see photo). You can't move the tv it's stuck down. You can't move the unit the tv is on as it weighs a ton (trust me I tried). We are on a long trip and wanted a night in to relax. Not so good when you can't see the tv. Breakfast is at an attached cafe (if you pay for it). We looked in but it seemed gloomy and not very clean. We walked to the supermarket instead. Also the cafe doesn't open until 8. Not great if you're trying for an early start. In general the decor is tired and old fashioned. The room felt quite dark and not very cheerful. Our patio window wouldn't lock. Probably not a problem on the second floor but it should be fixed. Overall Ketchum is a lovely place and not a cheap place to find a room. However we didn't think this place represented good value. P. S. Diy tip. Saw off the end of the bedposts. They don't support anything then you could see the tv!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am glad to hear you enjoyed our staff and the hotels amenities when you stayed with us at the BW Plus Kentwood Lodge. I am sorry the large HD 42"LCD Tv wasn't exactly placed for your convenience during your stay. I hope you would have said something to the staff to help get it centered just right for you and also to help you with the slider's door lock. On all the slider's there is also a secondary pin lock as well,I hope you found it too. We haven't had any trouble with anyone and their balconies,especially since there is a wall that divides rooms between them..and the second floor being taller than normal. The cafe follows suit with the rest of the restaurants in the small resort area in their opening time. They actually just redid their flooring and are a local favorite. Our decor is with custom log furniture, river rock from the local rivers,custom iron works,with leather and Penal ton wool cushions in the lobby all bringing in the local western flavor of our North west area. We hope you had a great time in the Sun Valley during your stay, which is much different than where you are from.

Every time we are in Ketchum we stay here. This is a great place to stay. Kids love the pool when we bring them. As a Best Western this is one of the best. Within easy walking distance to lots of food, and other shopping places.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you very much for your wonderful review. We really do appreciate it and are so happy to hear how much you enjoy your stays. We hope to see you again!

this is the best hotel to stay in while you are in the sun valley area... the rooms are big and comfortable, beautiful design, the appliances are modern and esp the refrigerator is quiet! we have been in some that we would have to unplug the refrigerator at night because it was so noisy! the indoor pool and hot tub are super nice! the staff is very accommodating and friendly! it is so close to sun valley, and the best value around!

Stayed in rm on 2nd flr (202?) end unit which was bigger than standard rm because it has a sitting area & 2 windows for more natural light. We stayed in early June (after a bike race) so I don't think the hotel was full.

Location, services, cleanliness, parking, value received and comfort all excellent. Proximity to skiing, mountaineering, restaurants, central Ketchum shopping and cafe's all excellent. Better yet décor is very understated but blends well with the mountain west setting - a great contrast to the newest hotel of glitz and glamor just erected across the street.

Please check the attached restrurant Wrap City the hotel links with and sends it patrons..Very Poor...we are VERY traveled have just returned from Athens, before that interior of Mexico to he Copper Canyon, and before that this year Switzerland!

this is a very nice hotel with nice rooms. convenient location. very nice staff. will defiantly stay again. it is walking distance to down town and restaurants and shopping. I can not say enough about this h9tel and the location.

We had excellent service and beautiful accommodations! Excellent value! They offered us the honeymoon suite with a fireplace. We were taken excellent care of by the staff. Beautiful views from our room!

Hotel is nice and staff are friendly. They glady accepted the packages we sent out a week in advance and held until our arrival. The beds are comftorable with plenty of accommodations. Bathroom could be a little bigger. Gym is a little small but has everything you need. Will continue to stay here.

We visit Ketchum twice a year and always make a point of staying at the BW Kentwood Lodge. Its room are comfortable, its pool and spa are inviting, and there's a good informal breakfast (and great coffee) available next door at Wrap City. A movie theater and countless galleries and restaurants are within easy walking distance. All in all it's everything we need or want in Ketchum.

Reeked of pot, not a family friendly stay, hotel staff just did not give a crap that second floor hallway reeked of marijuana, too much chlorine in pool, charge on card did not match what I was told charge would be

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I did research your comments with the staff. I also found that you had made your 1st reservation with a 3rd party Expedia company. The staff supported and helped you to be able to cancel this reservation when it was in the cancellation period, and then walked you into one of the rooms with a discounted rate. I looked at both folios and you did receive the discounted rate. They also made me aware that you were questioning the Credit card authorization process where we hold the amount of what the room, tax and incidentals would be on the credit card till you check out. Maybe this is what you are referring to when you stating the charge on the card did not match, because it will not match what the final sale would be at the end of your stay. The bank would call it pending...and once the final sale is made the remainder is not held any longer. Incidental charges may be in case phone calls were made direct from the room, items charged to the room, pets in room, when we don't allow them etc which need to be paid for other than for the Room and tax of the stay. The front desk staff on duty at the time of your call about the pot smell in the hallway, did do her best to help with the smell in the hall way in trying to air it out and find the culprit. It was a Friday and being full we have all ages of guests in house. Your room number was not provided for her, so she wasn't able to call you back with a response. I am sorry you felt the pool had too much chemical in it. We use Bromine and at the public state levels. Maybe as busy as it was,it adjusted for this. I had Maintenance check it out, thank you for letting us know. The staff said you and your son enjoyed the pool, so I am glad to hear this. You have stayed with us before and we appreciate your business. We are glad you feel comfortable in staying with us. I would like to offer you a free room upgrade your next stay with us. Once again I apologize.

I recently went to the hotel, it appeared to be manageable so I decided to upgrade to be nicest room in the house. It was a little bit disappointing. The Decour was strangely Native American in nature, it did have a jet tub in the room and a fireplace. It also did have two balconies, which came in handy since the hotel across the street decided to completely ruin the view of the mountain by building a five story hotel in the way. The staff was fine, room was clean, but there wasn't a whole lot of going above and beyond that is common in a highly tourist driven town. The biggest thing that surprised me was that they offer a breakfast right on their website but they do not have breakfast. Also, if you do not want to take the 9:15 bus to the mountain, you will be walking 4 to 5 blocks away to catch the silver line or the redline which pick up every 10 minutes or so.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We appreciate that you stayed with us and enjoyed the area. We are located in a ski town in rural Idaho where Cowboys ,Shoshone and other Indians and Miners live. So we have incorporated this community feel within our décor. We have a restaurant on the premises so we do not have a typical continental breakfast, so we do offer a breakfast rate online only, like many hotels who have a restaurant on premise that is not the hotels. The free city bus accommodates guests in our area, 3 times in the morning,with the bus stop across the street. They have already looked at the use and found they will be trying to have more frequent stops next year, which we have had in the past. I am glad you noticed how clean we keep your room and the hotel as we make it a priority. We are steps away to the Restaurant's, nightlife, shops, theatres, grocery store, in which we becomes one of the best locations in the down town of our small town.

Always the best, the staff is so helpful (Vickie and Gabby, the best), location nothing better! We like it better than the new Limelight across the street, Kentwood rooms has more character, and its a smaller hotel so I think better service

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for staying with us, We think you and your friends are the best ever too! We look forward to your stay and enjoy you all while you are here. We appreciate your wonderful review and your taking the time to do so! We look forward to your next arrival!

The staff at this hotel is great. We had a small issue and to resolve it they kindly upgraded our room. The beds are extremely comfortable and the rooms are spacious. We enjoyed the pool and hot tub after skiing and the vouchers for breakfast next door. It is close to everything, has plenty of parking, and is a great option.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your great review, We feel honored that you would feel that we are a great home away from home. We are glad you enjoyed our staff and they were helpful, our indoor pool,spa and the café on premise. They make their food to order so its fresh and yet fast..a great stop before going off to ski. We hope that you are able to join us once again!

We have stayed here often over the last five or so years, and have found each and every experience delightful. the rooms a re clean, the hotel is wonderfully cared for and staffed. Located perfectly in Downtown Ketchum, you can park your car once you get there, and never drive again to see any of the in town attractions. excellent dining opportune ties or locally owned shops.

The check in was a breeze and the ladies at the front desk were friendly. The room was clean and welcoming. The bed is amazingly comfy. And for being a "Lodge" it wasn't overly cheesy, it was decorated tastefully. Would definitely stay again.

This hotel property will put you in the right mood while staying in Ketchum. Motif is perfect for the Sun Valley/Ketchum area and delivers on your expectations of an outdoor feeling. The exterior is log/stone and my room was furnished in beautiful log furniture. Plus . . . this property was within waling distance of the Ketchum downtown area and the Pioneer Saloon for drinks and dinner.

My husband occasionally has business at the local hospital, and this is his preferred place to stay because of its proximity to shops and restaurants. A major flaw that we have not experienced elsewhere: NO hot chocolate for the non-coffee drinkers. Really? NONE?? The tiniest place we've ever stayed, in the tiniest of towns, have had hot chocolate available for their patrons. And not even an "I'm sorry" from the staff. Too bad. This might be our last time here.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Debra, I am so sorry that we weren't able to provide you with a packet of hot chocolate. We generally have it available during the winter season when its colder. We are pleased that we now have a new larger vending machine and we are able to include Chocolate and Strawberry milks in it. Whats also nice about our location is that we are right next door to a grocery store, and with having a small microwave and refrigerator in all of our rooms, it is pretty convenient for a guests stay. We appreciate that we are your husband's preferred place to stay and we hope to accommodate you again.

I recently hosted a small group in Ketchum and we all stayed at the Best Western Plus Kentwood Lodge. Cindy and her team were easy to work with. Accommodating and providing great customer service. The rooms were clean and it was great to have the sink, microwave and fridge. Bathrooms spotless. I had no complaints from my guests and they all enjoyed their hot breakfast from Wrap City - a great initiative between the two businesses.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you Sallianne for the wonderful review! We enjoyed you and your attendees and appreciated all the planning that you did to accomplish such a smooth stay for everyone. I hope in having the conference room to gather and have your speakers in for your group worked out well with the logistics of your activities. It was really great to work with you as well and we hope that we will be able to do so again in the future. We would really like that!

I called in advance of arrival to make sure our "Max" would not be a problem, the Kentwood front desk/reservation was very helpful in making the necessary arrangements for a first floor easy access room for us. (Thank You, sir) Room was close to front desk, easy access, parking, clean, comfortable, king size bed (as requested) nice place. we will stay again, the breakfast room is actually a restaurant (kind of) attached to Kentwood Lodge, and has very good "wraps" we were given a voucher

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for such a nice and thorough review! We appreciate your pro-activeness as well and I am glad everything went so smoothly for your stay. The restaurant on premise is a local favorite and we are happy you enjoyed their menu too. Thank you again!

This was a very nice and clean place . We booked last minute through Expedia. Said it was last room available for $214. When we arrived the sign said they had vacancies. We ended up in a handicap room but it was nice and very clean.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Hi Debbie, We appreciate that you took the time to write a review for us. In working with Expedia or any 3rd party association we only allocate a number of our rooms for them to sell,not all of them. Therefore you may see that we still have rooms available when you arrive. They also may sell rooms at different rates that may be more or not than what you may have booked directly with us or on our site at Bestwestern.com. The Handicap room may have been the last room they had available to sell us with. Please visit our web site or call us the next time you'd like to join us and we will accommodate you whole heart edly! I am glad to hear you appreciated how clean and nice our lodge was. We hope to see you again!

What a lovely place to stay in Ketchum! I booked this hotel online and got an immediate confirmation notice emailed to me. When we arrived earlier than the check-in time, the desk clerk Cindy indicated the room wasn't ready yet, but we completed the paperwork and at her suggestion parked in the under cover parking lot with a space near the door and elevator. After wandering around Ketchum and shopping for a bit, we returned and got our keys and went to our room. Great room! End unit with windows on two walls, one a sliding door onto a small balcony with chairs overlooking the mountains. Perfect for cocktails and snacks. The room looks brand new and is nicely furnished with a King Bed, couch, computer work table, a chest of drawers and a bench for luggage. There is a little bar with a fridge, microwave, bar sink and a Keurig single cup coffeemaker. Bathroom and amenities are great, and towels and linens high quality. Everything was clean and quality made. It wasn't a big issue, but the TV remote didn't seem to work. It had me flummoxed and I called the front desk to let them know and to see if maybe I was doing something wrong. They indicated they had just converted to new cable system and TVs and maybe it wasn't hooked up correctly. They indicated maintenance would be right up. 15” later Kent came in and found out the problem in short order. The nice wooden TV stand was blocking the transmission of the remote to the cable box. He was very friendly and we had a nice time talking with him. We told him we were from Green Bay WI and the nice desk clerk had mentioned she has a sister living there. He said “I know, because she's my sister-in-law and the desk clerk is my wife and we actually own this hotel.” Talk about hands-on management! We used the hot tub after dinner and the whole pool area was spotless with towels provided. There is a great little restaurant attached to the hotel, Wrapcity, and we were given $5 vouchers towards breakfast. Everything in town is within walking distance. I highly recommend this lovely place, The Kentwood Inn, for your stay. I know we were here in off season, but it was very quiet in our area and I would be very comfortable staying in this space for a longer period of time than our two nights. Thanks Kent and Cindy!

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Nancy,what a great job you did,for such a fantastic, and thorough review for us! We are really happy you had such a great stay and it was wonderful to get to know you both. We look forward to having you stay with us again! All our best! Cindy

I have stayed here many times over the course of 15 years. The Lodge is always immaculate and the rooms are always up to date. Great attitude and impeccable cleanliness. The lodge is located in an excellent location and everything is within walking distance.

If you want a wonderful, large hotel room with fireplace that's centrally located in Sun Valley...Kentwood Lodge is perfect! The rooms have a small refrigerator, comfortable bed and ample bathroom. Love the fireplace in every room!

Clean, Very comfortable bed, great location, swimming pool open until 11 pm. Quiet too. Excellent accommodations. Marilyn 9-16 Wagon Days Weekend in Ketchum. Located in the best spot in Ketchum, close to everything. We didn't even rent a car this time.

This hotel is within walking distance of the entire town. We loved the convenience. The staff was super nice and facility very clean. The fun supersize was a huge heart shaped jacuzzi tub in the room. Lol! It is definitely well priced for what you receive

Good value for the money, Cheaper than other hotels in the area, Staff was very accommodating. Some construction dust from project across the street. Great place to eat breakfast at the wrap shop in the hotel.

This place is locat ed near the south end of ketchum right off main St. Rooms are xvery comfortable decorated in a western motif..but tastefully. The place is dated but very lean and furnished well in a spacious room. Price wise it is probably the best we a l in a way overpriced area. Only negative is no breakfast items.

The Best Western in Ketchum was recommended to us by friends as a relatively inexpensive option for accommodations down town. Our friends were spot on as the weekend we stayed there comparable rates were at least 50% higher than the price we found at the BW. We weren't sure what we were getting into, frankly, with prices this much lower. The location is right on Main Street and we were greeted by a very knowledgable hostess named Vicki. She checked us in without a fuss and even moved us to the second floor at our request. The lobby is rustic but organized and very clean. There is an indoor pool with two floating duck decoys for fun. The "gym" is very full of decent equipment but has very little floor space and feels quite cramped. There is an elevator and a clean, carpeted stairway for access to upper levels. Our room came with a king bed and was surprisingly large and extremely clean. It was furnished with a large bench, two sitting chairs with a coffee table, a sink and counter as the coffee station and the generic refrigerator. Bed side tables, a TV and dresser rounded out the room. The closet was roomy and tub/shower worked well. Overall a decent room. We had a window that faced the back parking lot and did not experience any road noise at night. The walls are a but thin and we could hear any conversation taking place in the hallway, so we would recommend ear plugs which we normally bring on trips. The bed was so so. Firm but not very comfortable. We stayed two nights and didn't sleep well either night. When one of us moved the other woke up. Definitely not a premium mattress, but good enough for a night or two. Location wise this is a gem. We walked to restaurants, the Lodge, shopping, and even to some hiking trails. If you're walkers and don't mind ear plugs and perhaps taking a double queen option, this hotel could be a very good solution for you. We would consider staying here again in the future.

We stayed in a 2nd floor room on the opposite end of the registration area. Our room was quiet and comfortable. While the hotel is a bit dated, it was clean and a great location to walk to downtown or other activities in the Sun Valley area. We also enjoyed the nice selection at breakfast -- fresh fruit, yogurt, etc. which were beyond the traditional unhealthy fare offered at many hotel buffets.

Overall, this is a great hotel -- as long as you don't need wifi. The staff was no help, suggesting it was probably our device & not a problem on their end. I have 2 cell phones (1 android & 1 iPhone), an iPad, a Windows laptop, & a Mac laptop. None could connect to the wifi. When I went to the front desk there were 3 other people complaining about the same problem. We were told to "try turning your phone off & on, move around the room to try & find a better spot, or come down to the lobby & try there." I tried all of those things & none of them worked. Of course, I can use my cell phone but sometimes, even if your on vacation, you need to do something more complex and it requires connecting to wifi on your laptop. If you're here on business, it might be essential. For me, this is a deal breaker. I probably won't stay here again & I won't recommend it to others. That said, everything else about this hotel is great. Quiet, nice rooms with modern amenities, convenient covered parking, indoor swimming pool, breakfast place right next door (they give you a voucher), excellent housekeeping. The only thing lacking is wifi & for me, that is an essential. If I'd known the wifi didn't work I would not have stayed here. So, 5 out of 5 if you don't need wifi. Otherwise, consider staying somewhere else.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, I am sorry to hear of your frustrations and apologize with a statement from the company who switched out a part for our internet system while you were here. We called their tech support during your stay and they kept telling us our system was running complete. We then noticed in one area of the hotel there was a pattern and we asked them to dig a little deeper. They did find the area was searching for access points further than available with in the hotel for that area. Other areas in the hotel were working fine. They remapped that area and all is fine now. Here is a statement from the company: August 5, 2016 RE: Recent Guest Internet Ratings To whom it may concern, Our customer the Best Western Plus Kentwood Lodge, to assure continuous service for their guests,recently upgraded the wireless controller at their hotel wireless guest network. As with any new technology deployment there were some adjustments that needed to be made to optimize the operation of the wireless infrastructure. During this process, there may have been some service issues which may have caused the hotel's guest to have a less than optimal or negative experience. Be assured the adjustments have been made and the guest network is operating at an optimal level and we are monitoring the wireless network. Best Regards, Jim Shipway President BestComm I hope this helps and we are super happy that you enjoyed the rest of the amenities and your stay at the hotel! We hope to see you again!

While not a fan of Best Western properties (we used to call'm Worst Western), I've got a soft spot for the Kentwood. When Sun Valley is in your plans but you don't want or need the upscale appointments of the resort proper, the Kentwood offers a great location, good value and professional front-desk service. Once settled in, you can walk or ride your bike all over town and leave your SUV parked for days. After all, it's just short run up to the Resort. Built in the early 90's, the Kentwood is long overdue for the inevitable freshening. A casual chat with one of the hotel's loyal long-time jack-of-all-trades guys just prior to our departure, however, gives me hope that the owner has slowly realized that Sun Valley visitors like a bit of class even in a national-brand inn. It took the Kentwood forever to jump from big-tube to flat-screen TVs. Now all it needs to do is to trash that fuzzy pre-digital picture for HD. Our guy says it's coming. The new card-reader door openers are a nice upgrade…bathrooms have been freshened a bit, too. The thermostat-controlled in-room HVAC unit is QUIET and the rooms are clean. But the common areas really need some TLC, particularly hallway carpets. The elevator continues to run at glacial speed. The half-hearted attempt to inject a Native American theme on the walls should be…well…evaluated, to put it nicely. Still, a decent stay, all things considered.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, than you for a great run down of the wonderful amenities we will be offering our future potential guests! I am glad to hear you have a soft spot for us and enjoy staying here. We agree with you in putting money back into our product. We are not only the General Managers but the owners who live here locally,not like many of the other hotels in town. We are here daily and have pride in our hotel. This past fall we gutted out the guest room bathrooms and had custom cabinetry built for it and the custom wardrobe doors in the guest room,granite counter tops,all new bath and lighting fixtures,mirrors,wallpaper,paint,with shower surrounds made out of a brand new trending product. Our TV's are larger than any of the other hotels in the area with being at 42",and yes! we are working with our provider to have the newest remotes and receivers available trading out the ones they have now installed. Sooo we'll be able to have the HD,yeah! You can only use what is available; when they have it available. This May we put in the new RFID radio frequency door locks and June we replaced the in room coffee makers with new Kuerig ones and upgraded coffee products. We also upgraded our bath amenities in June too! In July we redid the whole hotel phone system! and then had new upgraded WIFI equipment installed..whew!! that's alot! yes,maintenance tries to keep up with the guests and their riding their bikes down our hall carpets,mud from hikes and good all around fun. We have renowned photographers: David Stoeklin,Jeff Lubeck,and Kevin Syms works in the hallways and custom dream catchers:sweet dreams,with a wool rug in the rooms denoting our western heritage. Local River rock and log are also used at the property as well. Thank you! for letting me elaborate on what we have to offer and we look forward to your next visit.

leaky faucet that was never repaired, lipstick stains on the bath towels, no water pressure in the shower, and poor front desk service. The covered parking limits you to not more that a dozen spots that are very tight for anything over the size of a small SUV. For the $269.00 per night price I'm sure you could find a much better hotel for the money.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Bette,On behalf of the entire team,I would like to apologize for not exceeding your expectations for your past stay with us. I am sorry that you didn't realize that the Maintenance staff had been to your room to check for the leak you mentioned. Due to this I made the dept cards to leave in a guest room who had reported an item,so the guest will know they were in to check on it and if something starts progressing we hope they would re contact us. Both Housekeeping and the Maintenance didn't hear a loud drip,as they were looking for a leak as noted, other wise they may have been able to change the filter part while you were there to make it any less. I am sorry to hear of the rest as well,as it is not the norm.We have been awarded many outstanding Housekeeping and Maintenance awards by Best Western listing us in the top 5% of the brand. We also have plenty of parking to the back side of the hotel as well as the coveted under building parking area ,and maybe you would have felt more comfortable with more room for your vehicle there. We hope you had a great time in the Sun Valley/Ketchum area while you were here!

I stay here every year and every year it is very nice. They recently updated their bathrooms, which was a nice surprise. I come for business and you can walk everywhere in town and I am also able to work in my room nicely. Will be there again next year.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you so much Jennifer for the wonderful review,we really appreciated it. We're happy that you noticed and liked our new updated Guest room bathrooms! We are delighted to hear you'll be visiting us once again,we appreciate you and your business.

This hotel just gets better. New Keurig coffee makers in the rooms and new "touch" door locks. New hotels being built in Ketchum where you will be able to stay for much more of your dollars, but if you want to feel like family, the Kentwood is the place to stay. Great People!

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Hey there Gil, Thank you so much for the GREAT! review and noticing how we do have some new recent upgrades for our guests. We are really glad you were surprised and so enjoyed the new Kuerig coffee makers and upgraded coffees! The new guest room door locks that have been replaced and upgraded to the new Radio frequency door locks,which have been great too,no more swiping,yeah! We are all enjoying how easy and efficient they are. Thank you again for being one of our favorites,and we appreciate that you and your crew stay with us. Thank you for being a part of our family!

Just back from a three night stay in Sun Valley. The BW Kentwood Lodge was great. I don't come to SV often and have stayed at the SV Lodge the last two visits. For this trip I looked to stay downtown and save some $$$s. The Kentwood Lodge was fine. It was clean. Staff was friendly. WiFi was free and worked well. I read earlier reviews and there was a few grumblings on the breakfast coupon for WrapCity next door. I had no problems here - the coupon covered breakfast and coffee fine... Also it is downtown and an easy walk to your favourite restaurant, bar, or shop. Will stay again.

The staff were helpful and got me checked in efficiently and gave good eating recommendations. The room and bathroom was large and well laid out with very nice furnishings. Everything was very clean, the bed was large and the pillows and mattress comfortable. The wifi worked well, no problems. Would definitely stay here again.

Stay somewhere else. The only convenient place to have breakfast wasn't good. You stood in line and gave them a chit. then waited, or you phoned in and picked up a burrito. - that's it. Easier at other BW hotels.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Jeanette, I am feeling a little confused... When looking at your scoring,YOU SCORED THE HOTEL A TOP 5 IN ALL CATEGORIES: of Sleep Quality,Service,Value,Rooms,Cleanliness,Location,...but then you give us an overall score of a 1..? I am glad you enjoyed the hotel and all that we accommodated you for, but this seems un reflective of this. I am sorry that the Wrap City Cafe on the hotel premises is a local favorite as well,and yes, during the busy summer season there might be a line..just like waiting to scoop eggs out of the container or using the coffee machine at a typical continental breakfast. They do provide other items and it doesn't have to be as a burrito..they also plate their meals. They serve a variety of items such as eggs,sausage,bacon,Idaho potatoes,smoked trout,oatmeal,fresh fruit,bakery items,homemade soups,chili's,Quesadillas,Salads,assorted cereals,granola. I do hope you come try us again and we can host you in the most comfortable way we can as we did this visit.

Great location, could walk to shops,restaurants and pick up groceries. Our room had two comfy queen beds, large TV, full refrigerator, microwave and plenty of room to unwind. After hiking all day, the lobby heated pool and spa was heavenly with a view of outside trees and flowers. Our room was cleaned to perfection each day. Will probably stay there for the Oct. Jazz fest. Definitely good value for the money.

I like Best Westerns because each one is unique, not the cookie-cutter layout. This property is decked out like a ski lodge, with the pool adjacent to the lobby which leads out to a small patio in the parking lot. (I could see parking getting tight in the high season). Only complaint about the room was the bathroom lighting was waaaaay too bright for a middle-of-the-night potty break. They had I believe four 100-watt equivalent LED lamps. You could have done neurosurgery on the counter. Surprised to see complaints about the breakfast -- I didn't even expect any. It was a nice bonus! Wrap City is attached to the hotel, out on the street. The $5 will almost cover a bacon, eggs and toast breakfast...and they will put it on a plate if you don't want a wrap. If you just want coffee or a bagel, they have that too. Only complaint is they don't open until 8. We ended up spending two bucks and change for a party of 4 after the coupons and the quality of the food exceeded most breakfast buffets. There's a supermarket next door and the hotel is walking distance to everything in Ketchum. They even have crosswalk flags!

This hotel is right on Main St. as you come into Ketchum from the south. The rooms were roomy and clean. The bed was very comfortable. The room had a small refrigerator, microwave, coffee maker and an additional sink. The decor was attractive. We would definitely stay here again. They do give a $5.00 coupon to a wrap restaurant right next door, but we didn't bother using that since we love having breakfast at the Kneadery just a block away.

Overall a great experience. The room was clean and nicely appointed with a small but useable balcony, fridge and wet bar, and coffee. Nice pool and hot tub and you can store your ski's or bikes indoors if you like. There is a new hotel going up across the street that blocks the view of the ski slopes but if you get out and walk a half block you can see the runs. The front desk staff wasn't all that friendly but no issues with the service. Very convenient location.

I went here over Memorial Day Weekend. The hotel is very clean and the location is perfect to walk around town so you can keep your car parked for the stay. All of the staff is extremely friendly. My one complaint would be the noise. I could hear my neighbors through the wall and noise in the hallway. I am going back to this hotel though because of the staff, the cleanliness and the location.

The room was very impressively clean, coffee in the lobby was the best, and everything was literally in walking distance of our hotel. We couldn't have chosen a better place to stay. Just one thing only stopping this hotel from it's five star rating "Breakfast". We booked a room with breakfast, our hotel offer two each $15 dollar coupons per person total of $60 dollars for our two day stay(the coupons are also good for lunch). Next to the hotel is a place called 'THE CITY WRAP' were breakfast or lunch is offer on limited menu in a Wrap or Bowl your choice. Anyway not to belittle the place, but we found a excellent place for breakfast called the "KONDITOREI", Cafe with European dessert, Coffee, Tea, and Breakfast menu. So don't pass it up or you'll leave Sun Valley wanting.

We prefer Best Western because of the bed quality and the king bed here did not disappoint us. Nice hotel well appointed with a pool and exercise room . Staff very pleasant and helpful with suggestions for things to do in the immediate area.

How Best Western attaches it's name to this place I don't know. Upon check in we were greeted with an unfriendly face who seemed to resent working there. The table in the room did not have a nearby electrical outlet that a person could use for charging his computer battery ( I guess we should have asked for an extension cord ), the furniture & room were just plain " tired ". The building is old. The place is beyond remodeling and should be torn down. For the " free " breakfast you're given a $ 5 voucher to go to a dumpy adjacent public restaurant whose sanitary standards are observably poor. We chose not to eat there for that reason...... and anyway, no way is $ 5 sufficient these days for a breakfast.

The hotel is very clean, comfortable and welcoming. The staff is awesome. Very helpful. The conference room we used for the business conference was clean, comfortable, had all of the necessary equipment and was secure. The BW Kentwood Lodge is reasonably priced and is in a very convenient location. I highly recommend it.

We have enjoyed this hotel in Ketchum. The management and ownership is excellent. This hotel has one thing in mind.....that is to make your stay in Ketchum comfortable and enjoyable. The check-in is easy and they will give you the best deal available. The rooms are nicely furnished and most have decks. The people at desk are receptive to your needs. The breakfast coupons are great for the wrap place next door, that have the best food in town. Parking is under building and on-site and very safe. Book this hotel and enjoy Ketchum.....

Had an outstanding time at BW Plus Kentwood Lodge in Ketchum. Perfect location, clean rooms, upbeat and positive staff and very relaxing. Central location for recreation, dining out and walking though town and area. Definitely the place to staff when visiting the Sun Valley area.

Wonderful hotel, staff are wonderful, very accommodating! Courteous, pleasant. Hotel is very clean, great location and convenient, you can walk every where downtown. Easy to find , right on Main Street Clean rooms, clean lobby.

Loved this place ...clean, friendly all the things you want after a day travelling ...The rooms were lovely and the staff was great. Close to walk into town which was a bonus ...only a 5 dollar breakfast coupon versus the great breakfasts you usually get at a best western but I would still highly recommend this hotel

Great place in downtown Ketchum. Easy walk to everything. Friendly staff and clean rooms.I will stay here every time i come to ketchum. Indoor pool and jacuuzi a plus. definitly try wrapcity when you are there for breakfast.

Checked into the hotel and the staff was very nice. After climbing 3 floors of stairs my room was very nice. I rated this poorly because the bed was not good. That was the toughest bed that I have ever slept on and I travel a great deal. I was given a ticket to walk to a restaurant for breakfast. I would never stay here again, because I just want a hot breakfast at the hotel.

Accompanied my wife to her seminar. 3 nights here. Great room with 2 queens, large sitting area, large full, equipped kitchen. Separate bath sink and counter as well as bathroom. Shower was great, beds comfortable. Pool and jacuzzi and adequate fitness room. Get this, $139 per night with $10 breakfast voucher to Wrap City next door. Convenient on Main St.. Plenty of parking. I will recommend to everyone!!!!

Our first stay at this Lodge was in 1998 and since then, it has become a regular Ketchum stop. Best thing about it is that nothing has changed - it looked as pristine in April 2016 as it did in May 1998. Located at the south end of Ketchum's Main Street, one can walk to most everything Ketchum has to offer and you are a short, five minute, drive from the Sun Valley Resort grounds.

Well positioned hotel a few blocks from the town. Bright lobby, efficient receptionists, rooms an average size, with options of fireplaces or kitchenettes ( not sure why you can't have both). Nice , thoughtful decorative touches, both in the common areas and rooms, which are a change from the generic. No breakfast offered. Currently, a new hotel is being built across the street in the front of the hotel so, for the next three or four months, I would avoid front rooms, as the work starts about 7.30am. There is also a constant hum in the top floor of the hotel, which is odd and unusual, and runs all the time. The place has a pool and a small gym. I am not sure why it is a Best Western "plus"... It seems pretty standard ( a good standard, though ), and I would like to know how BW differentiate between their "standard hotels" and their "plus" hotels

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, I am glad to hear that you enjoyed the amenities that we have to offer, for your stay. There are many differences between a "Plus" or a "Standard" Best Western. A "Plus" is to have an Elevator for your use,An Electronic Front Entry door,Higher Thread counts for towels and sheets,Upgraded bath amenities with a conditioner included,Upgraded in room coffee choices,Higher end guest bathroom fixtures,Higher quality Guest room supplies,clock radio with Mp3 connection,irons,hair dryers,cups,ice buckets,waste baskets,note pads,free water in the fitness area,just to name a few differences we have for your stay with us as a "Plus" and many of the other hotels in the area do not have. We also have included in all of our rooms a small microwave and refrigerator for your convenience.Thank you for staying with us during your trip thru the Sun Valley,ID area.

Stayed here in January to extend a business trip into a ski trip due to the location in Ketchum right across from Sun Valley / Mount Baldy. It was a perfect location less than 5 minutes to the mountain resort (which is simply awesome!) and on the edge of the village an easy walk to a lot of restaurants, bars and shops. It was a nice looking hotel w/ a Western motif. I would say it is a solid *** establishment true to its Best Western roots, maybe a bit nicer than most BW hotels (I don't know I've only stayed in 3 total) and comfy but certainly wasn't high end but was indeed solid. The room was nice and again decorated in a Western style w/ wood furniture, a balcony overlooking the mountain and had a comfy bed. It had an indoor pool and a hot tub that got fairly hot, which was nice after a long day on the mountain. The front desk staff was friendly and gave me good advice about eating at the "Pio." The one thing it could have used was a better coffee bar in the lobby with real half/half or cream as a better way to start your day. But all in all it was a good place and I would stay here again for a return ski trip.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you TravelustNYC for the wonderful review of your stay with us. We appreciate that you took the time and effort in recognizing many of our amenities and features our guests get to enjoy during their stay. We also have the restaurant on premise,Wrap City Cafe, that is able to provide the guests with a fabulous coffee,espresso,or wrap,home made oatmeal with toppings or other great items to get their day started even better than the upgraded in room coffee or a cup in the lobby. We also provide a small refrigerator and microwave in each room for the guests conveniences. So glad you had a wonderful stay and we look forward to seeing you again.

The perfect location for every convenience. We walked around to all the shops and restaurants from the hotel. It was great to get dressed for skiing inside of our room and then get shuttled to the ski area by the town transit buses. I also loved the indoor pool and jacuzzi! The rooms were clean and the bed was comfortable!

I was moving from Denver to Seattle and stayed in Ketchum for two nights so I could ski at Sun Valley and check out the town. The Kentwood Best Western is right across the street from the bus that takes you to the ski area. It's also walking distance to some great restaurants and I even caught a concert at Whiskey Jacques one night. The pool and hottub are nice and the $5. coupon at Wrapcity made breakfast close to free. On it's own, the $150 per night doesn't seem like a great value, but compared to the other lodging options I found, I certainly can't complain. In addition to the fireplace, there was also a refrigerator and extra sink in the room.

close to everything, This is a clean rustic hotel. Approx. 20 plus years old. Nice room with gas fireplace. Heated indoor pool/hot tub. I would stay here again. Hotel staff is friendly professional and accomidating

Nice accommodations, friendly staff. Room was clean and orderly. Shower pressure was light and you could hear people chatting in the hallway as they pass by, but other than that no complaints. Breakfast at Wrap City was good.

This hotel is located right on Main Street in Ketchum, making it very easy to walk to all locations in downtown. The hotel itself is very decent with clean rooms and pleasant staff. The facility is pretty basic but clean and convenient. It's not super cheap but nothing really is in Sun Valley - comparatively, the BW Kentwood was a good value.

A very comfortable hotel in an ideal location. Very Good Value. Shuttle bus stop 2 blocks away to lift area and easy walk to shops and restaurants in town. The breakfast next door (with coupon from Best Western) was cooked to order and satisfying.

This place is not the Ritz, but was exactly what we wanted. Clean room, decent bed, good pool/hot tub, efficient daily maid service, fair price. Perfect in town location, convenient parking and ski storage. Walk to numerous restaurants and grocery. Daily coupons for Wrap City worked out great. Since they don't open until 8, we would stop after skiing and pick up a bagel, fruit, muffin, cookies for next morning breakfast.

We stayed here for a weekend of skiing and found this is a very convenient place to stay. Free parking is available and it's a short drive to the slopes or if you prefer you can take the shuttle bus that picks up right across the street. After a day of skiing we relaxed in the hot tub and got cozy in our room with a fireplace. Downtown shopping and restaurants are within walking distance of the hotel.

Good overall for family. Good size pool and hot tub. Easy drive to ski mountain. In town so easy walk to restaurants. Large room. Comfortable beds. We opted for the kitchenette which was helpful for a longer stay. Decent size bathroom. Room was quiet, mostly free of exterior noise. available washer/dryer helpful for longer stays

Just back from a fantastic trip to Ketchum, first visit to Idaho and loved it. Hotel was in a very good location, handy for skiing and great restaurants in the town. The room was spacious with good facilities and an extremely comfortable bed. Nice bathroom with plenty of hot water and nice white fluffy towels. Very special thank you to Vicki and Gabi in guest services. They went out of their way to be helpful and friendly and helped to make our stay very special. We would definitely return to this hotel if we make the 6,000 mile journey from the UK again. Also enjoyed the indoor pool and hot tub (as it was a winter trip) and would have used the gym if we hadn't used up all our energy on the ski slopes. Thank you again!

Very clean hotel with a helpful and polite staff at a good price versus other ski towns in the center of Ketchum within walking distance of shops and restaurants. Bus stop across the street to take you to either River Run or Warm Springs base lodges.

We came here on a family trip before mama had to have back surgery so it was like the last hooray! We really enjoyed our stay here and were pleased with the service and help that we received from the staff.

It's a Best Western not Westin but I highly recommend it. At about $200 per night I think it's the most affordable place in Sun Valley. It's clean, has pool and jacuzzi plus exercise room, ski lockers and laundry. The manager CINDY is the best asset. She knows all about what's going on in town, had great suggestions for meals and things to do, but also turn me onto a discount lift ticket for the resort - a great asset for someone who visits for the first time. Location is perfect, walking distance to everything and 5 minute ride to the resort, just don't park on the street - local police will award you $50 ticket.

In the past we got a condo and walked to the lifts. We preferred catching a bus to the lifts maybe a mile away, but walking in the evening to a nearby restaurant. It was wonderful to be able to keep our car parked, then to use public transport when we liked. With a grocery store (and health food store) just a block away, and so many wonderful restaurants within a few blocks, it works for us! This hotel is clean, comfortable, and quiet. I recommend it!

Newly renovating. Nice interior but odor. For breakfast, we have to go to the restaurant next to the facility and we just have $5 reduction per person. The worst thing was the vibration in every morning. I couldn't stand for the strong vibration and machine like sound. I felt sick. It was like car sick. On the last day, I found that the room next to our room was the stuff laundry room. The big washing machine was there. No wonder why. The lady at the front desk told me she would report that to the manager. No word of apology or warmth.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Best Western Plus Kentwood Lodge we strive every day to provide superior customer service. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I have authorized a free night stay for one night at our hotel to try us again at a different area of the hotel. We would have hoped you would have visited with us before your stays check out time to give us an opportunity to accommodate any of your sensitivities or requests before your stay is over. After staying for 3 nights I would have hoped you would have given us the chance to move you to a different area of the hotel for your stay after the first night,to be more comfortable. I looked at our availability and we would have been able to do so. In regards to your comments about breakfast,on our website,where you booked your reservation,our information lists that we offer our guests a complimentary voucher to Wrap City cafe upon qualifying rates, and that we do not have a continental breakfast. The number you may receive is for the number of paying adults. The restaurant is connected to our hotel,it just has a different entry,and the space is rented to them. I was able to finally visit with Liz who was at the front desk when you checked out, to see what occurred upon your comments. She said she apologized and she felt you may not have understood her very well,with the language difference when the two of you were trying to communicate. We hope you had a wonderful time in the Sun Valley/Ketchum area during your stay and we hope to see you again.

Pretty basic motel. Rooms are nice, clean and staff generally attentive. I was expecting something more based on its prior ratings. Asked for some assistance a few times and just got what I asked for, no offers of real help, ie getting a ride to the airport. Room items replenishment was a little iffy. Sometimes lots of towels, other times the basics. Coffee service items inconsistent.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for having your ski week include us for your lodging. We enjoyed you and your friends, and hope you all had a fabulous time in the Sun Valley/Ketchum area. It sounds like you were new to us and hadn't known about all that we had to offer,compared to the other hotels in town. We have many amenities that most of the other hotels do not have. Which include a small microwave/refridge/sink granite counter bar area,upgraded in room coffee/bath products,pillow topped beds,with higher thread count sheets,42"lcd tvs,in all rooms,voucher towards your cafe purchases, and your room came with a balcony,and ski mountain view. Not to mention a fantastic location so your right where the restaurants,nightlife,shopping,& grocery store is, steps away. I am sorry for the inconsistencies from housekeeping and I will go over it with them. We look forward to your next stay.

Other reviewers have told the story well: no frills but comfortable and clean. Close to River Run Lodge and within walking distance of "downtown Ketchem". They offer a $5 voucher for breakfast at the wrap restaurant located next door, which if you don't go for breakfast, you should try for a quick, healthy, cheap lunch.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your nice no frills review. I am glad you had a wonderful stay with us and enjoyed the best location in town and Wrap City Cafe who is on our premise,tremendously. I am glad you noticed how clean and comfortable our pillow top bed,triple sheet ed (with higher thread count) linens, compared to standard hotels, were. The extra large 42"LCD(when most hotels provide 32") TV's provide a great comfort to your stay with many of our rooms including either a gas fireplace or balcony. Each room has a small microwave,refrigerator and extra sink area,with custom log furniture.The upgraded bath amenities and deluxe in room coffee are wonderful too. We remodeled the bathrooms this November and have new custom granite counter tops,all new bath and lighting fixtures,wallpaper,sinks,and custom alder wood cabinetry. New custom Alder wood wardrobe doors with new this year and electronic front entry doors too! We have an ultra clean program in place and we are glad you enjoyed the clean,covered TV remote and extra hand sanitize r placed in the room for an ultra clean feel. Thank you for staying with us and we look forward to seeing you again!

We wanted to get a last minute trip in to ski Sun Valley. We book a double queen room. It was great - small sitting area and fridge and microwave really helped. It exceeded our expectations. The hotel was very close to a variety of restaurants and the heated pool and wonderful hot tub were great. We would stay here again.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your wonderful review for us. We really appreciate that you stayed with us and enjoyed the amenities and great location we have to offer. I am glad you got a chance to enjoy the indoor heated pool and spa,it has such a spectacular view of the ski hill area as well. Thank you again and hope to see you for your next trip here to the Sun Valley area.

My wife and I stayed 5 nights for four days of skiing. The room was comfortable and clean and the decor theme throughout the Lodge was pleasing. There should be more insulation between floors, because we often heard the people above us walking around at night. The fireplace in the room was nice and heated the room quickly. We will consider this same hotel for a future visit. The hotel is a good value. If you plan to stay out late at night, then plan to rent a car, because taxi service at times is lacking. Many very good restaurants are within walking distance. Hence, a rental car is not necessarily a requirement. Free town bus service was perfect for getting to the skiing and back to this hotel.

It's a solid 3 star, no frills hotel with comfortable beds and immaculate maid service. The owner and the staff are friendly and helpful. The rooms are comfortable and CLEAN! The location of the hotel is central to everything you need in town and conveniently located next to the Main Street Market which has a wonderful selection of foods for reasonable prices. One thing that could be improved is the bus system. No one in town seems to really understand the bus system and even with a schedule in hand we were left stranded multiple times. If all the hotels in the SV area got together and worked this out, that would make it amazing!

BWPLUSKentwoodLodge, Owner at BEST WESTERN PLUS Kentwood Lodge, responded to this review
It was nice to meet you too and I am so glad to hear you had such a great stay with us! Thank you for letting our future guests know about how we have the best location to offer. Also in having the Market conveniently located next to us being such a plus and so convenient for our guests especially since each room has a small microwave,refrigerator and extra sink area,with custom log furniture. I am glad you noticed how clean and comfortable our pillow top bed,triple sheet ed (with higher thread count) linens, compared to standard hotels, were. The extra large 42"LCD(when most hotels provide 32") TV's also provide a great comfort to your stay with many of our rooms including either a gas fireplace or balcony too. We remodeled the bathrooms this November and have new custom granite counter tops,all new bath and lighting fixtures,wallpaper,sinks,and custom alder wood cabinetry. New custom Alder wood wardrobe doors with new this year and electronic front entry doors too! We have an ultra clean program in place and we are glad you enjoyed the clean,covered TV remote and extra hand sanitize r placed in the room for an ultra clean feel. Thank you for staying with us and we look forward to your next visit with us!

The location is on Main which is the perfect location to walk to resteraunts, shopping and blocks away from Bald Mountain skiing. Gorgeous mountain 63 runs, and long slopes. Ketchum is the town and very quaint and nice. The locals are very friendly. The hotel is nice, comfortable, under ground parking, nice jacuzzi, I liked the counter with sink and coffee station, refrigerator. The room was beautiful.

We actually tried to get a room at the Tamarack Lodge first, but they were full and suggested we try the Kentwood Lodge instead. Thankfully, they had an availability! We were given a room that was clean, nicely appointed and had a small balcony over-looking the town. They also offer free covered parking, which is so convenient. And there was a signed Remington bronze in the lobby, which impressed the heck out of us! We would definitely stay here again.

The hotel was in a great location in downtown Ketchum, We were greeted by the very friendly and helpful front desk staff. Our room was on the back side of the hotel, the room was very large, clean, and comfortable. Although there was construction, we never heard it, and the front desk staff made it clear that we should let them know if we were disturbed in any way and they would take care of it. A great value for the money! We will definitely be back!

Helpful staff, very clean, plenty of room, excellent bed/mattress and the nearby Wrap City restaurant served a very creative breakfast. When the construction is completed Kentwood in Ketchum will be ideal.

After checking Trip Advisor, we booked a room at the Kentwood Lodge as we were driving into Ketchum. We hit pay dirt! Downtown, easy walk to all the restaurants and shops - cannot get any better! The rooms are spacious and spotless, gas fireplace included. Staff was exceptional - so friendly and incredibly helpful. We enjoyed our stay so much we stayed an extra day. Delicious (coupon included in room rate) breakfast at the Wrap next door. Free undercover parking.

Hotel was very nice, everyone was super friendly who worked there. The location is fantastic! Close to downtown and all the shopping and restaurants. I will highly recommend this hotel for travelers. I would definitely use this hotel again when staying in Ketchum.

The hotel was clean and comfortable, and the staff at the front desk and in housekeeping professional and friendly. Ease of parking was good, and the hotel is attractive. We found the breakfast voucher for $5 a real bother as we had to go outside of the hotel to a small wrap restaurant next door, and try to figure out how to use the voucher and get even coffee and oatmeal....forget OJ or any sort of eggs with $5 was a confusing, and not worth it as the food wasn`t that good any way. We saw several guests from the B.W. trying to figure out how to use their vouchers when they went into the little restaurant.....all more effort than it was worth. They should figure out some other way to provide breakfast fi it is supposedly included.

Love the location and friendly service at the Kentwood. The rooms on the main street side of hotel are loud due to road noise and construction but backside is better. Covered parking and nice lobby bathrooms and ski/bike storage is great!

Love it! Con - breakfast only included with "qualifying rates". Front desk explained, if you book through a third party your rate doesn't qualify. Lame-o! Pros - the rooms are very well kept. Every room has a mini fridge and microwave. ?? We had an awesome view, despite the crane. Indoor pool and hot tub. ?? Within walking distance to a lot of shops and places to eat.

Everyone was very friendly at check in and check out. The room was clean and comfortable and the location is walking distance to any where in Ketchum! We were offered $5.00 off at next door Wrap restaurant which was very good.

Great location...easy for walking around town and to restaurants. King bed and ample space for all the luggage. Regular coffee pot where I could brew my own coffee. Friendly and helpful staff. When in the area, would definitely stay at this location again.

Over the last three weeks I have stayed at the Best Western Plus Kentwood Lodge on two separate occasions. To begin with, the staff of this hotel are super friendly and top notch. They make it a pleasure to stay here. The hotel has a nice, large indoor pool and hot tub, as well as a workout room. The location can't be beat because you can walk to any shop or restaurant in town in just a few minutes. The rooms have a wonderful western decor, with different rugs and Native American style motifs. On my first visit I booked a basic king room. I was given a room downstairs across from the pool. The room was well appointed, having a microwave and mini fridge as well as a large counter top with a sink. This is in addition to the bathroom which has its own sink, etc. Some hotels I have stayed at will not have a bathroom sink if there is one outside the bathroom, but this was not the case. There was ample storage room (a large closet as well as dresser drawers) along with a table with two chairs and a nice, big flat screen TV. The bed was a beautiful king with a wood frame. It was extremely comfortable. The bed also has a large blanket folded up at the end which was a nice touch. This room was extremely quiet, comfortable and homey. Once caveat is that they seem to be skimpy on the towels. You get two bath towels, and they aren't that large. There is a tag you can leave on the door for special requests when they make up the room the following day. We requested an additional two towels. We received no extras, so I am not sure what the point is of having a special request tag if the request will be ignored. That is my only complaint as far as the service at this place. Everyone was stellar otherwise (and possibly this was overlooked by the maid and was a fluke). My girlfriend and I loved everything else about this room. Then we returned this last weekend. When booking, we saw that a fireplace king room was the same price as a normal room. We opted for the fireplace room as it sounded romantic. This room was on the second floor and the layout was the same as the normal king room except for a large fireplace in the corner. We read many reviews that said the fireplace was just a light bulb. This is NOT TRUE!!! You flip the switch and a bright light does appear to come on. At first I assumed the reviews were right, but the more I looked at it the more it seemed like it really didn't give the ambiance of a fireplace. Then, after about 10 seconds the flames lit. The "light bulb" is an igniter. We were quite pleased with the beautiful blue flames that flickered. Be aware though that the fireplace shuts off and automatically comes back on at random intervals (it must have some sort of thermostat or something). The room will definitely heat up nicely. Now for the negatives to a second floor room. I don't know if it was the location of this particular room or if the entire second floor is this way, but the noises were maddening. Every toilet flush. Every sink being turned on. And what I can only assume was a hot water heater (it sounded like a jet way up in the sky not moving, and it would last and last and last). The noises didn't really become apparent until about 7 am (and we had not spent a lot of time in our room the afternoon and evening before, so we had not noticed) and they continued until we finally just got out of bed. We contacted the front desk about moving to the room we had on the previous stay, but it was booked. The staff did try to find some better options for us, but other than a two queen room on the first floor they only had other rooms on the second or third floor. We decided to keep our room rather than move to another room on the same floor that would possibly have the same issues. Overall this hotel is wonderful. The noise thing was definitely not pleasant, and I have no idea if it was just the location of that room or if it occurs in other rooms along the second and third floors. All I know is that I will request my original room in the future because it was perfect. And on our second stay we happened upon the room as the maid was cleaning it and we did get our extra towels by asking her directly. I will definitely stay here in the future because overall it's a great value and a nice hotel. And all of the staff are amazing.

Pros: Location is great. Within walking distance of everything in Ketchum. Room was very clean. Breakfast coupons ($5 ea person) for Wrap City next door. Food was great and reasonable. $5 goes a long way. Cons: Basically, the rooms are decorated in an 80's lodge theme time warp, with furniture too large for the room. The fitness center had equipment out of the 70's and was so stuffed full of equipment that more than 2 people in the room would be overwhelming. Staff was efficient, but not very friendly.