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Ketchum, Etats-Unis






2  Adulti0   Bambino

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Best Western Plus Hotel Kentwood Lodge, Ketchum

180 S Main Street, 83340, Ketchum, Etats-Unis - Vedi su una mappa
Best Western Plus Kentwood Lodge - Area esterna Il Best Western Plus Kentwood Lodge è situato nel centro di Ketchum. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Questo hotel Best Western, dove la pulizia è estremamente accurata, è completamente non fumatori, non ammette animali domestici e si trova in ottima posizione, vicino ai ristoranti, ai negozi, ai locali notturni e al teatro della città! Situato nel centro di Ketchum, Idaho, il Best Western Plus® Kentwood Lodge permette di raggiungere facilmente la Sun Valley, nonché le zone di pesca e di caccia e gli impianti sciistici di Mount Baldy.Scegli una camera standard con vista su Dollar Mountain, una camera deluxe con balcone e aree salotto o una suite con angolo cottura. Ogni camera, arredata con gusto, è dotata di televisore ad alta definizione con schermo da 42 pollici, letti con imbottitura a cuscino deluxe, microonde, frigorifero e accesso Wi-Fi a Internet. All'interno dell'hotel è presente il Wrap City Café, che offre agli ospiti un buono omaggio da $5,00 con le tariffe idonee (non con terze parti). Gli altri servizi includono una piscina e una vasca idromassaggio al coperto, una palestra e il servizio di lavanderia.ANIMALI DOMESTICI, BICICLETTE, SCI o SNOWBOARD NON sono ammessi nelle camere. Armadietti gratuiti in base alla disponibilità.Gli ospiti in viaggio d'affari apprezzeranno anche l'area meeting di 96 metri quadri circa a servizio limitato e la vicinanza di questo hotel al St. Luke's Medical Hospital e all'aeroporto Friedman Memorial. Il Best Western Plus Kentwood Lodge è situato vicino a diversi luoghi in cui è possibile praticare varie attività all'aperto come escursioni, ciclismo, equitazione, nautica da diporto, arrampicata, pesca e sci. Il celebre Sun Valley Resort si trova a meno di un chilometro e mezzo dall'hotel. Gli ospiti potranno anche fare una gita al lago Redfish e al Craters of the Moon National Monument. Lo Ski andHeritage Museum e l'Ernest Hemingway Memorial si trovano a breve distanza dall'hotel.Quando sei in città, non perderti festival ed eventi annuali come il Nordic Festival, il Boulder Mountain Tour,il Wellness Festival, la Sun Valley Writers' Conference, il Sun Valley Wine Auction & Symphony, i Wagon Days, il Trailing of the Sheep,il Jazz and music Jamboree, nonché le mostre d'antiquariato e i Film Festival.Attualmente, la tariffa colazione non è disponibile per la domenica. Il ristorante all'interno dell'hotel rimarrà chiuso la domenica fino a nuovo avviso a causa di mancanza di personale.

Best Western Plus

Hotel Kentwood Lodge




i vantaggi dell'hotel

  • Ristorante all
    Ristorante all'interno dell'hotel
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
  • Lavanderia a secco
    Lavanderia a secco
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Qualità del sonno

"I Would Stay Again"

Dollarman, New Orleans, Louisiana 09/06/2022

This great hotel located on the south side of town was reasonably priced for the two nights we stayed. My cousin and I had room 212 which looked over main street and parking lot where we parked our vehicle. There is covered parking as well but suspect it may fill up soon during inclement weather. My uncle and mate had room 211 which was opposite the hall from us. Each room came with double queen beds, refrigerator, microwave, large desk area, and a sitting chair off to the side near the a/c and heating unit. The rooms were spacious. Staff was friendly and my cousin and uncle tried the pool. Not much special to say, it is a pool; clean water, large enough for a bunch of guests and is indoors near the front entrance. Everything worked while we were there such as the appliances in the room and the ice machine down the hall. There are two areas where I was disappointed. First, room service took all of our used towels and soap and replaced it with clean towels and new soap. My cousin and I made it a point to hang our towels so they could be reused. We were only there for two nights so it is not that difficult to get two uses out of a large towel. Also, the soaps were used only once so I find it disappointing each soap, with over 95% of its life left, was trashed. Seems like a waste. Second, my mattress was too soft. As a side sleeper, I prefer my mattresses to have a bit more rigidity. My cousins mattress was the same but it didn't seem to bother him. I would use this place again b/c it was in a good location, everything worked, employees were kind and helpful and the desk area where I could get some work done was adequate.

"Perfect Location"

User 17/05/2022

The Kentwood Lodge is located on Main Street in downtown Ketchum near restaurants and shops and the surrounding scenery is beautiful. All the negatives in past reviews seem to have been corrected. Front desk staff is very helpful and friendly, bed really comfortable, everything clean and the little balcony a nice plus. Thoroughly enjoyed our stay.

"Warm, friendly, and fantastic stay."

missmykiesue, Boise, Idaho 26/04/2022

Husband and I needed a small getaway for our anniversary. We live in Boise and had never been to the Ketchum/Sun Valley area. From the moment we walked in to the inviting and warm front area to the time that we left it was a fantastic experience. During check in the front desk person was knowledgeable about things to do while we stayed and places to eat. They suggested thrift store shopping which immediately got our attention. She even brought up a list of thrift store to our room. The room was well lit, comfortable, and spacious. The bed was extremely comfortable and soft enough for me. The shower was luxurious and plenty of hot water. Would definitely recommend and stay again!

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such a nice review. I am sure other potential guest will appreciate it as well as they make up their mind where they would like to stay in Ketchum/ Sun Valley.

"Kentwood Lodge - perfect spot for SVFF"

PamelaKThompson, Meridian, Idaho 04/04/2022

Stayed at the comfortable Kentwood Lodge which was super convenient for the Sun Valley Film Festival #SVFF. We'll be back. Lovely pool and spa. Breakfast next door at Wrap City was satisfying. Comfortable bed and bedding. Vikki at front desk welcoming and friendly.

"Perfect location, super clean, friendly staff!"

blendedequities, Garrison, New York 20/03/2022

Exceeded our expectations- perfect for our family ski and snowboarding trip with 4 adult kids! We can't wait to book here again next season! Shuttle or drive 3 min to mountain and walk to everything in town easily! Just ideal! We were so thrilled!

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
WOW !!! What an awesome review. Thank you.Wish we could give you and your family 5 Stars as guest.


User 14/03/2022

Clean with nice amenities right in downtown Ketchum. Very good value. Very clean. Staff was great. Loved the pool and hot tub after skiing. We will definitely stay there the next time we visit Sun Valley.

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Patrick - What a nice review. I am sure other potential guest will appreciate your honesty

"Excellent place to stay"

clarksdale, Cambridge, United Kingdom 10/03/2022

This was my second stay here. Slightly bigger than average rooms, and very comfortable, with all you need for a few days. Short walk into town, again, with all you need, in a few hundred yards. There is also very comfortable, inviting lobby The bedding was good quality, with a warm cover with native Indian images on it (made in China, sadly) The room also had a small balcony, with a view of the mountains. Downside? The external wall mounted heater in our room was ridiculously loud. When it was on, a conversation was very difficult. It was like having a jumbo jet parked below your window.

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such an awesome review. It is not only appreciated by us but other future guest as they decide where to stay in Ketchum/Sun Valley. We also appreciate you letting us know that it is time to replace the wall heater. We apologize for the bad experience caused.

"Short unplanned stay - very welcoming & nicely equipped "

SherriffS, Sydney, Australia 06/03/2022

Stayed here unexpectedly for 2 nights in March following flight cancellations. Booked at the last minute from Sun Valley airport. I had actually stayed at the other Best Western (Tyrolean) in Ketchum for 2 weeks prior to staying in the Kentwood. The Kentwood BW was a very nice stay - fast check in, clean & nicely appointed. Indoor pool & hot tub. Room 325 was a corner room with windows/doors on two sides with pleasant city/hill views. Comfortable furnishings. Very quiet. Daily housekeeping. The standout here was Cindy at check in. I was trying to arrange a 5am transfer to the airport Sunday morning, she went above and beyond in ensuring I had a ride there! Greatly appreciated and wonderful service. If choosing between the two Best Westerns in Ketchum - noting both are very nice and well kept with great staff - if prices are comparable (which they were when I booked) I personally would lean towards the Tyrolean on the basis that breakfast is included, the hot tub is outside and it's walking distance from the slopes. But still both safe, comfortable, pleasant stays with a reliable hotel chain.

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your honesty. The Tyrolean is a nice hotel and the only hotel in Ketchum that offers a full continental breakfast since they are so far from town. Most guest appreciate that they can walk to restaurant, shops theaters and night life from our hotel and just jump on the free bus to the mountain.

"Best hotel in Ketchum"

User 20/01/2022

have been staying at the kentwood for many years . Both business and personal trips. Great location , super clean and incredible staff ! Great breakfast deal next door and walking distance to all restaurants, shops and the bus line

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your nice review. We hope to see you again soon.

"Great experience"

User 15/01/2022

The hotel is in a fantastic location. It's clean and nicely equipped. The lobby was wonderful for a smaller hotel -- it's where I spent pleasant mornings catching up on the computer. Good bed, good coffee, surprisingly large room. For the price it's a steal. Would definitely be a first choice on future visits.

General Manager Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
WOW Flyer, what a fabulous review! Thank you.

"Excellent Experience"

B83646, Meridian, Idaho 12/11/2021

Highly recommend this hotel. Within walking to breakfast lunch and dinner. While staying check out the Sun Valley Lodge just a few minutes up the road. Dine at the Kneadery for breakfast or brunch, Pioneer Saloon was 7 out of 10.

"Great Stay!"

FLYDL, Boston, Massachusetts 24/10/2021

Stayed at this hotel for one night while visiting Ketchum. Room was large, clean and comfortable. Plenty of on-site parking. Easy walk to downtown restaurants and shops. Would definitely stay again if in the area.


poncho427, Santa Maria, California 07/10/2021

We travel as often as possible, this facility was perhaps the CLEANEST hotel we have been in for two years. SPOTLESS room, spotless grounds. The staff was outstanding in EVERY respect. The general manager must be very proud of his or her staff. We have stayed in the hotel many times and after some 28 years of operation it is extremely well maintained and upgraded. Vicki at the reception desk was a joy with a wealth of information. Kudos to the staff of this great hotel.

"Great location"

beauwitucki27, Kuna, Idaho 04/10/2021

Great location in town! The staff were very friendly and accommodating. The rooms were clean and fully stocked. The pool and jacuzzi felt great! The only negative I could think of is that they don't provide breakfast, but they do give you a $5 voucher to a cafe next door. Again, the cafe doesn't open until 7:30am…

"Emergent stay"

Gail N, vancouver, United States 22/09/2021

A tire blew out and they had a room. Smokers at entrance was unexpected but allowed. $5 breakfast voucher because of "covid" although 2 other BWP - in same state offer buffet meals- did not cover a "real" breakfast. Felt it fell short of BWP standards and could have stayed at " off brand" hotel for value. They charged more than the online price and I wrote corporate after no adjustment AND they wouldn't take any points for room.- said i had to "call corporate". I scored them higher because I slept well...

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. 1- We meet or exceed all conditions the Best Western requires to be a Best Western Plus Hotel. This includes: over sized rooms, Elevator, higher thread count for Sheets and Linens which are environmentally green, Larger LCD HIGH DEF TV's, upgraded in room amenities, custom closet doors are Just a few items required to be a Plus. We also have put in an investment in with custom Tv/Dresser, Desk, Furniture, Local photographer custom and exclusive prints, New balcony chairs ,drapes and New Carpet! 2 - It is stated on our website that we do not offer a continental breakfast since we have a Cafe on premises, which is a local favorite! There is a breakfast rate available, and as with most hotels with restaurants on site or not lately..there is no free breakfasts. So as a gift to the guest, we may offer our guest a complimentary $5 off coupon to whatever they like at the restaurant depending on the rates, like you acquired. Its not available to 3rd party site ones. 3-Your rate was quoted to you in the process of reserving a room, you agreed to it, and then you received a confirmation with the same information before arriving. Depending on when your shopping rates and then booking them is what is relevant and if that room is available or not when finally making a choice. We are happy you slept well! All our best.

"Perfect choice!"

cynthiaJAX, Jacksonville, Florida 31/07/2021

I spent five nights here, and could not have been happier with the hotel. I was in a room facing the back on the 3rd (top) floor, which was extremely quiet and had a nice little private balcony. Guest laundry is available on two floors and it was very clean and accessible. There's a very nice grocery store just a couple of doors down. Everything in town is walkable from here. Parking was easy to enter and exit, and there is some covered parking, which was very nice in the hot summer. The bed was super comfortable. The entire property is well-maintained and clean. Due to COVID spikes and new CDC guidance, the staff had resumed wearing masks. Hotel staff was courteous and helpful. I had a couple of minor maintenance issues that were dealt with promptly. Loved my little in-room Kuerig, wet bar and fridge. There's also a microwave. Perfect for preparing small meals when I didn't want to go out to eat. I saw that some reviewers complained that there is no breakfast at this facility. I'm not a big fan of hotel breakfasts, so this did not concern me. So many nice restaurants a stones throw away where you can get a really GREAT breakfast. I highly recommend this facility, and would definitely return if the opportunity presented itself.

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
WOW!! Cynthia what a fantastic review. The time and care you took to write it is very much appreciated. I hope others read this and it is helpful for them to determine where they would like to stay while visiting our beautiful area. Again, thank you.

"Good Location in Ketchum to enjoy walking this lovely town"

182carolm, Amelia Island, Florida 19/07/2021

We enjoyed a two day visit to Ketchum and surrounding area. The hotel is in a great location for walking to restaurants and shopping. The rooms are a bit outdated, but clean and comfortable. Parking is adequate. Ask fir a room on the rear of hotel if street noise is an issue for you.

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Very cool that you enjoyed our great location we have to offer! and that you noted our rooms are clean and comfortable,we feel these 3 items let us stand our from the rest in town. Im sorry you feel the rooms seemed outdated...just to let you know: We just did a complete remodel of all our rooms; carpet, paint, custom made Alderwood dressers & desk, curtains and custom wall art of a famous western photographer (David Stoecklein) that we had custom printed for us on canvas. We understand that some people do not like our Western Mountain motif and would prefer a new age millennial hotel that once inside you could be anywhere in the world. Fortunately, most of our guest like the fact that we have the décor that lets them know that they are in the beautiful mountains of Idaho. Glad you had a great stay!

"Numerous issues"

1Advisor333, Upland, California 28/06/2021

First there is no breakfast available (I do not know of any other Best Western where that is the case). management will state that breakfast is not mentioned on the website but I still have not run across another Best Western that does not provide breakfast.. The other Best Western in town does offer breakfast. There was not a voucher offered for the restaurant next door like some previous reviews mentioned. . Our towel bar broke the first morning (we told front desk and someone just snapped it back up and, of course, it fell off the wall the first time trying to place a towel on it. when desk was informed, we were told they did not have a maintenance person for that week so it was not repaired. very thin walls as people talking in hallway echos through the room. First night upstair guest were very loud for quite a long time. room was large and easy walking distance to restaurants and stores. It is along the main road so ask for a room not facing roadway. Rooms not serviced unless requested.

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We are happy to see that you really enjoyed our fantastic location! large room and easy asessability to all that town has to offer. I am sorry that you hadn't read the web page clearly....It states very clearly that we have a restaurant on-site and do not offer a continental breakfast. When booking with a Non Qualifying rate and with a 3rd party, there are no coupons, since we have to pay the 3rd party site instead of giving the gift to the guest. This is on the web page too. There is a Breakfast rate to buy on 3rd party sites like most properties that have a restaurant on premise. However, we are within walking distance to most of the restaurants in town (all within 2 - 3 blocks) Should having a continental breakfast is important to you may I suggest the other Best Western property Best Western Tyrolean Lodge. As far as I know they are the only hotel in Sun Valley/Ketchum that offers a full continental breakfast. We are sorry that we weren't able to reinstall the towel bar for your use, but we did try, and then we were able to provide you with a rack to hang your towels on to satisfaction. If there is a noise problem from above, if we are called at the front desk, we will call on your behalf to help with the issue. We never received a call to help. Your room was on the back corner side with an extra window, Fireplace and no one on the other side, which is really nice. Room service is by request and we check with each room daily if they need anything or take trash aside. We also have stocked the Front desk for all guest needs upon their requests as well. We hope you had a grand time in the Ketchum /Sun Valley area during your stay. All our best to you.

"Great, Comfortable Stay"

362ryanh, Millvale, Pennsylvania 22/06/2021

I have really fallen in love the Best Western brand over the last number of year, this property included. Our room was fairly large and very clean. The room also includes a wet bar with a sink, microwave, Keurig coffee maker and fridge. Upon request for more towels/toiletries they were quickly brought up by housekeeping. Our room also had a fireplace, which was nice. The staff were all very friendly and very responsive. I really enjoyed the property and we will stay here again if we are in the area.

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much - what a wonderful review not onlyy for us but for the Best Western brand in general.

"A great place to stay in Ketchum"

retiredandtravelin, Boise, Idaho 17/06/2021

We only stayed one night, but I would have enjoyed being there longer. The location is perfect, walking distance to restaurants, etc. The staff was very friendly and gave us a great suggestion for dinner at The Cellar. The room was clean, and the bed was very comfortable. There is a pool that looked inviting, but we didn't have an opportunity to try it out. We had a room on the second floor in the back of the hotel. It was much quieter than the front side, which faces a busy street. Our view was pleasant, looking out towards a mountain. Instead of a continental breakfast, we received vouchers to help cover our breakfast at Wrap City cafe next door. This was nice because the cafe offers lots of options for breakfast. I had a bacon, egg and cheese sandwich, while my husband had a wrap which had eggs, sausage, potatoes, cheese, sour cream and salsa. Both were very tasty and quite large. After our vouchers were used, breakfast cost just over $2! A deal indeed! Overall I completely recommend this hotel. It was a great experience.

"Great location"

Pond_h0ckey, McCall, Idaho 07/06/2021

We walked or cycled everywhere right from the hotel. Very close to the hot spots of Ketchum. Not a fan of their old school small toilets, but room was otherwise comfortable with a small veranda that was pleasant to sit at in the evening.

"Good Value"

TR4AIRS, Incline Village, Nevada 16/05/2021

Hotel was very clean. Staff was friendly and helpful. Room decor was mountain rustic and very comfortable. Great location walkable to just about everything. Five dollar credit given per person for the restaurant next door. The food was good and reasonably priced. Recommend the Sawtooth Club for dinner and the Kneadery for breakfast.

"Family getaway"

User 26/04/2021

Clean, quiet, comfortable and centrally located. Excellent staff and my family enjoyed the pool area. Parking is tight for suv/trucks. Within walking distance to downtown food options. Rooms were exceptionally clean.


User 17/04/2021

We have been traveling to ski at Sun Valley since the late 1970's, and we usually stay at the Sun Valley Lodge or the Sun Valley Inn, but with the COVID-19 restaurant dining restrictions we decided that we should rent a condo, so we could have a kitchen "just in case"! While searching for a condo, an ad for the "Best Western Plus Kentwood Lodge" popped-up noting that they had rooms with kitchens. We phoned the hotel direct and learned that there was indeed a kitchen suite available and the room rate was very affordable, plus the hotel is located within walking distance to all of our favorite restaurants and shops, so we decided to give this hotel a try. The hotel is very warm and sparkling clean throughout, and ALL of the Staff were amazing! Our room was beautiful, spacious and most comfortable! We enjoyed the comfortable King-size bed with lovely linens, the beautiful gas fireplace, the wet bar and it was a luxury to have the kitchen to cook up our casual breakfast or dinner and after-skiing appetizers. The only complaint is the bathroom was a bit small, but it was immaculate and the cast iron tub was MOST comfortable for our nightly bubble baths! This hotel room quickly became our "lil' home away from home"...'we just fell in love with it and we already reserved it for next year!

"Great place to stay in Ketchum"

Subsonic44, Warrenton, Virginia 11/04/2021

I've been traveling to Ketchum for business for over 15 years now. I always stay at the Kentwood Best Western because of its good location and friendly, caring staff. Many hotels I frequent get “run down” after several years, but the Kentwood just gets better, Recent new western art pictures in the rooms as well as new paint and carpets. And the hotel has always been very clean.

"Great Place in Ketchum"

kats123travels, Meridian, Idaho 18/03/2021

This hotel was a great escape. Hotel was very accommodating as we had another hotel booked and they didn't have elevator so they called this hotel and transferred us over to Kentwood Lodge. The front desk lady was very helpful and honored our previous rate at other hotel. Room was excellent for two adults and child. Plenty of room, lots of space and very clean and inviting. We will definitely return to this hotel for our future stays in Sun Valley area.

"Sadly, no where near what we expected based on reviews"

gin48, Idaho 04/03/2021

All these reviews touting their 'pillow top mattress' was one reason why we chose this property; sleep is important to us especially when away from home and your own bedding. The two beds in our room felt nothing like pillow tops plus their sheets are very scratchy; not at all soft. This was a good location and quiet enough but the walls are very thin; easy to hear even the slightest conversation next door. Toilets are old, takes 2-3 flushes to work properly and shower had minimal water pressure. We only stayed one night but would choose another hotel if we visit Ketchum again.

Cindy Kentwood, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for letting us know of your concerns during your one night stay. It would have been nice to have been able to make it better, if possible, while you were in house, giving us the opportunity to make your stay more comfortable. Hearing about it after the fact is not helpful. We could have brought extra padding for the bed for you sensitives. Like you noticed, most guests compliment the coziness of them. There are also water savers in the fixtures as a conscience effort for water conservancy like most hotel showers come with. We will have the Maintance dept check to see if the toliet needs to be snaked after all the toliet paper use and housekeeping to check on the linens that are new and just starting to be used. We are happy to hear that you enjoyed our great location to all that Ketchum has to offer!

"Amazing Hotel"

dustin1740, San Diego, California 07/02/2021

As someone that has averaged 200+ nights in a hotel for the last 16years I am well versed in what makes a desirable hotel for guests. Kentwood Lodge checks every box and then some. From the the unique log cabin (more like log mansion) design to the attentive staff and cleanliness of the rooms this is a place I can not wait to get back to

"Winter 2020 trip was excellent during the pandemic"

Gina M, Redondo Beach, California 01/01/2021

We stayed at this Best Western to ski in December 2020. The hotel was perfect. Great location, great staff and amenities worked out great for us. We wanted a short family vacation to get some fresh air and thought skiing would be an ideal quick getaway. I would definitely stay at this Best Western again. Its very reasonably priced and its very centrally located - right on Main Street and close to both ski resorts.

Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Dear Gina, Thank you so much for the perfect review! We really appreciate your candor and confidence about our hotel. We are so happy it was an excellent trip and an excellent location for all your needs. We hope to see you again as well!

"great value!"

beyondMSP, Whitefish, Montana 31/12/2020

Location is prime and the value is great. With the exception of one male front desk clerk, the staff was exceptional!. Ski locker room offered 2 layers of security - very convenient. Room was larger than most. Hotel was 1/2 the price of the Limelight Hotel across the street. Breakfast vouchers a nice touch; there was a full-service grocery store next door. Lobby coffee was cool and stale at 7am however. Will come again!

Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your valued review. I am sorry that you had a conflict with one of our front desk clerks. As you can see from our other reviews the staff usually excels to help guest with their needs and service. Lobby coffee is refreshed at 11pm and then not again till 7am and then regularly during the day. The Guest room has a Keurig coffee maker with an assortment of flavors for your convenience. We are happy to hear that you enjoyed using the complimentary and convenient ski lockers. All in all it sounds like you had a great time with us and in the area and we hope to see you again!

"Terrible hotel"

User 30/12/2020

The room was filthy when we checked in. Poop on the side of the toilet. We called the front desk and asked if housekeeping could clean it. They said no and offered another room, which was half the size of the room we requested. So we opted to stay in the original room and cleaned the toilet ourselves! Over $300 per night!

Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Dear Tina, We are so sorry that your stay didn't start out better than you expected at first. You checked in later in the evening and the Housekeeping staff had already been gone for the day for hours. The housekeepers would have seen what your picturing and also they are rechecked again before the room is put back in order. The sole front desk staff person that checked you in found that it took you and the larger than listed party on your signed registration, 25 minutes to come back to us to visit about your concern. That is an incredible amount of time between checking in and alerting us, and we wonder since it was stated to her that it was "fresh" if one of your party used the toilet while you were all going back and forth to bring your items to the room? and didn't realize it. Her offer to move your party to another room was the easiest and fastest way to accommodate your 1 night stay. The rate was less than what you noted and it reflects the reservation was made for a Deluxe, Over sized 2 queen bed room, an extra bar sink, micro & refridge and with an Extended Sitting area, Suite, during our busiest time of the season, with the best location in town.

"Truly homely feeling!"

markitiki, Orlando, Florida 16/12/2020

This hotel checked every box at an affordable price tag. Staff were friendly and helpful. Entire hotel, inclusive of staff, made me feel safe in terms of COVID practices. The room was large with a kitchenette and fireplace. Great location to walk Ketchum as well as to the River Run parking lot. Overall very aesthetic hotel and great experience!

Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Thank you for the wonderful comments and mentions of our product, service, and most importantly, staff. We truly do have a genuine sense of interest to ensure our guests experience nothing short of a fantastic experience. We have put in place all the extra safety standards and we were already were well known and awarded for our cleanliness. Visit Sun Valley has launched Mindfulness in the Mountains as a commitment to protecting residents, visitors, and places we love ,as well. One thing that hasn't changed is our dedication to making our guests feel warm and welcome! WE can't wait to have you as a guest again!

"Best experience!"

User 11/12/2020

Traveling for pre and post op reasons. Staff was remarkable in making sure we were taken care of and had easy access to our room. They were always asking if there was anything more they could do for us.

Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for your amazing review and kind words. We do take pride in catering to our guests' needs the best way we can. Our team works hard to provide our guests with a memorable experience and a clean, comfortable and safe environment during their visit to Sun Valley. We are happy to hear you felt special and appreciated as every guest at The Best Western Plus Kentwood Lodge is a very important person to us!

"Check water pressure before you unpack"

sheristudmuffin, Boise, Idaho 07/12/2020

Very low water pressure in the room, cool water in the bathtub, not hot like we wanted. Fun swimming pool/hot tub. Great location. Great decor. Water in the room was our only issue. We would go back and visit again, but we will check the water pressure before getting unpacked next time.

"Clean room and good location"

User 12/11/2020

Clean room, basic but nice. Convenient and quick walk to bars/ restaurants. Covered Parking. Nice Pool / spa area. Friendly front desk service. Good Internet. Bed was a little soft for me but otherwise a good nights rest.


kidfods88, Boise, Idaho 05/11/2020

We stayed at the BW Kentwood Lodge in Ketchum, Id. and really enjoyed the stay. Nice facility, clean rooms, close to the entire downtown experience.. Will definitely stay there again. Overall, a great place to stay.

"In town off season"

ChuckNorristwin, Spokane Valley, Washington 27/10/2020

Stayed here on our way to Boise off season. Very quiet still c19 era so rooms not made daily. Maybe some day things will get back to normal. Older hotel rooms were clean and neat. Breakfast not worth the extra room charge. Thought you would get a deal getting it before hand.

"Lost my business for life."

User 22/09/2020

Went there for my birthday and had an amazing time in Ketchum. Got my period in the middle of the night and got charged 300 dollars by this hotel. Absolutely ridiculous, considering it was nothing I could control. Talked to someone at the front desk and they said it happens all the time, yet still no refund. Also 2 of their employees were not wearing a mask, highly unprofessional. Try limelight instead. 0 stars.

Cindy Forgeon, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear Jessica, We are happy to hear that you had an amazing time celebrating your birthday while staying with us. I am sorry to hear the housekeepers had to walk into such a bloody mess that you and your host left for them to clean up. There was no notification from you to our staff that there was a hazard issue left in the room. Did you care on how it was left? did you care for their safety? did you care that it ruined the linens? We do care; for our staff and guests safety and there fore the linens: comforter, towels, and the extra towels, sheets were taken out of inventory never to be used again, and therefore the charge for the damages occurred. This bloody of a mess doesn't happen all the time and you also never spoke to our staff about it. Maybe if you cared as much as an inexpensive mask, which we all wear away from the desk or in public areas, since we are in a room with the desk covered in acrylic shields, it wouldn't have cost as much. We are happy to hear that you will enjoy the other hotel when you stay in the area again. Happy Birthday and stay safe!

"Nice hotel, no COVID safety measures"

HappyTraveler997, Portland, Maine 06/09/2020

Nice hotel, but no COVID safety to speak of except a sign in front with hand sanitizer. Staying at the Ketchum, ID Kentwood, front desk staff has not worn a mask at all since our arrival, housekeeping wears them on their chins, and only half of the guests are wearing them even though there is a town ordinance that they are required. What's up with this? It all starts with the front desk.

Cindy Forgeon, General Manager at Best Western Plus Kentwood Lodge, responded to this review
There are many things that we do for Covid 19 safety that is done behind scenes or when guest have gone from public areas. We spray surfaces with a sanitizing sterilizing mist that kills bacteria and virus with in 4 minutes. When we cannot use the spraying gun we wipe down surfaces. We have transparent shields at the front desk so our front desk staff is not required to wear a mask unless they leave the front desk. We have spoken to our housekeeping staff as to the proper way to wear their mask. Yes, we have signs stating that mask are required but cannot make our guest wear a mask. We are not the police or ordinance enforcers. Thank you for your comments.

"Very nice and convenient place to stay in Ketchum Idaho"

Betsy O, Bountiful, Utah 23/08/2020

We stayed at the Kentwood a few weeks ago on our alternate (COVID) vacation. We traveled from SLC UT and had a wonderful time in Idaho for our vacation. It was beautiful weather and peaceful. People were being safe and kind with others. We really appreciated it! The Kentwood is a great hotel. The swimming pool was very nice and the hot tub was very relaxing. People were kind and gave us distance. The hotel staff was very friendly and helpful. We stayed for 2 nights and the hotel does not give mid stay cleaning services with the COVID threat. They left a very nice note explaining that they would be willing to bring anything we needed and it would be a no contact delivery. We had a small balcony and it was lovely! The hotel was connected to a breakfast place next door and they gave us vouchers for a lunch or breakfast each day we were there. It was excellent food and we enjoyed the very short walk there. There was outdoor seating and they brought out our food when it was ready. From our hotel we walked the entire distance of main street each day. It was such a wonderful trip and the Kentwood was a very comfortable place to stay!

"Great hotel - close to center of Ketchum"

francesm75, Boise, Idaho 27/07/2020

We were able to get a room for our family of 4 at the last minute at a very reasonable cost. Big, comfortable, clean and quiet - right in the center of Ketchum and just a few minutes walk from shops, restaurants etc.... Quick and easy check-in, free on-site parking and lots of COVID-19 measures. Would definitely stay here again.

"Custom Covid-19 Clean and Comfortable"

kathryn b, Lutz, Florida 26/07/2020

Just spent several days hiking/biking the Sun Valley area . This hotel was clean and prepared for guests during a very unnerving time- hand sanitizers, signage, and precautions galore. Staff were helpful and cheerful for a pleasant stay. Proximity to trails, sights was excellent.Local bus available right in front of the hotel in order to "map" out the area. Pool and sun deck available after your hike/bike.


ralverde, Portland, Oregon 18/07/2020

Pretty average hotel that is overpriced just because of location. It's not that I would have any problem staying here again, though. The internet was all over the place, hotel is loud, shower has very little pressure. But, if you wanted to be in Ketchum, it is a good location, and the room was clean. The bed was fine, but not great. Old hotel with a decent remodel. The one thing that did annoy me was the sign upon entry "requiring" the use of hand sanitizer, but a face mask was optional. No employee was wearing a face mask. I don't know if this was just a feel good thing, or if they were serious, but it is incredibly illogical. I get that everyone is struggling with how to move forward in the age of coronavirus, but use some common sense.

"Clean, comfortable, safe"

StaceyH485, Jefferson, Georgia 07/07/2020

My room was spacious and clean. I felt comfortable with the location. Checkin was fast and the clerk signed me up right then for the BW program, which gave me additional savings. Fast checkin and check out.

"Fantastic Choice in Sun Valley"

DarienCTBcgolfer, Darien CT 06/05/2020

I think this is a very underrated hotel in Sun Valley, maybe because it's a Best Western. I have nothing against the Sun Valley Inn and was about to book there, but wanted to look at other properties. The Best Western is more convenient to the slopes and the town, the rooms are great and come with fireplaces. The pool was fine and the hot tub was awesome. And the price wasn't just a little less, it was less than half the price - maybe even 2/3 less. And the staff was excellent. Being able to walk to the restaurants in town after skiing is key for us. It is so much more convenient than taking your car or an UBER. And by the way, we went to the Sun Valley Inn for dinner and drinks one night and it was great to visit and is a must see while you are there. But, if saving close to $1,000 over a 3-4 day stay might be important to you without sacrificing much in my opinion, please consider this hotel in town. And yes, go spend some of those savings at the great restaurants in town.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much! What a wonderful review! I am sure other visitors to the area will appreciate it just as much as we do. Hope to see you again. Be safe and be healthy.

"Resonably Priced Place to Stay in Ketchum At a Reasonable Price and With an Indoor Pool and Hot Tub"

ComfortSeeker595, DC 11/03/2020

Nice Place to Stay in Ketchum when skiing at Sun Valley. The rooms are a nice size, the bedding comfortable, and the price reasonable when compared with many other Ketchum/Sun Valley lodging options. What is special is the indoor heated pool and hot tub -- when I was there the early evening temperatures in Ketchum were in the teens so it was wonderful to not have to be outside in those temperatures. I stayed for 6 days and got to know many of the front-desk staff and they were all engaging and accommodating, with lot's of suggestions for enjoying Skiing at Sun Valley and dining in Ketchum. To my surprise there is no shuttle service and only minimal bus service (hourly) to Sun Valley ski area so unless you are very organized (not me) you have to drive. However, it is only a 5 minute drive to the River Run parking lot, which has frequent shuttle buses to the lodge. And I discovered that if you go in the late morning (as I always do), it's worth checking the closest walking areas as you can frequently get a parking spot from some local regular who did some early first-runs and then left. One tip -- if you don't like carrying your skis from-and-to-your car, there is a slope-side overnight ski check for only $7, so I only carried my skis once during the week. The hotel has a good amount of parking, with about 20 spots under cover which is helpful when it snows. The hotel does not have it's own restaurant, but they are right next door to WrapCity, for which they give you a $5/guest daily coupon. WrapCity's eat-in environment is basic no-frills, but they have a surprisingly varied menu with each dish well-prepared and reasonably priced, so I either ate in or took our (or both) many days (see my separate review). For a fancier dinner, there are many places within a few blocks. The room was well heated with an in-the-wall fan unit with the heat source separate so there is no compressor noise. Unfortunately there was only a single high fan speed so it was noisier than I like, but I just used my Bose noise-canceling earbuds and the sound went away. South Main Street has fairly heavy traffic starting around 7AM but it is quiet at night so not a problem if you are an early riser. If you are a later riser, ask the staff to put you on a different side. The third floor ice machine is pretty noisy but not the 2nd floor). If you are sensitive to noise ask the staff -- they know their hotel and want you to be comfortable.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
WOW!!! What a awesome and thorough review. We definitely appreciate it but more importantly future guest will really appreciate it. So, thank you!!!

"Nothing Special Really"

amberlower, Sydney, Australia 24/02/2020

Checked into this property expecting something more interesting and attractive than what we received. The staff was totally indifferent - almost condescending and the room was nothing special. The location was OK and breakfast typical of a mid-range hotel. Thought it was expenisive for what we got.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Not sure what you expected coming to one of the country's premier ski resort. Considering you would have paid 2 - 3 times to stay at the Sun Valley Resort. Calling our staff indifferent and condescending does not sound like our staff at all. Most people describe our staff as very friendly and helpful. Makes me wonder if you go us mixed up with another hotel?

"Solid value for the $$"

Evan M, Saint Louis, United States 07/02/2020

Overall this hotel is a good value. The beds are comfortable. It's centrally located. The city bus schedule to the ski mountain is a little funky. It has a small fitness center and pool. The room are nice. The front desk was kind and extremely accommodating.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such a nice review. I agree about the bus schedule. We complain to Mountain Rides all the time - but it does no good coming from us. Needs to come from visitors to Sun Valley.

"Great Room and Great Staff"

User 03/02/2020

This hotel had a great room, very clean, updated, and the owner Cindy is very friendly and runs a first class establishment. I would definitely recommend this Hotel to others. Do not hesitate to book a room at this Hotel.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Wow GoPlaces what a nice and kind review. And I agree, Cindy is wonderful. She makes the Kentwood Lodge not only a great place to stay for our guest but it is a pretty wonderful place to work as well - I having been doing it for nearly 20 years!

"Sparkly Clean"

idwards, Maui, Hawaii 02/01/2020

The Kentwood is amazingly clean. The whole place is fresh. The faucets, sinks and counters gleamed in our room. They also provide extra pillows, which is nice. If travelling with kids, they have a nice large indoor pool. We have stayed here several times in the past and this time did not disappoint.

"Best Western Plus Kentwood Lodge Ketchum, ID"

judycQ4417DG, Boise, Idaho 18/12/2019

Business or leisure nice place to stay with friendly staff that were helpful. Close to restaurants to walk to. Beautiful Mountain View's. Very well maintained and rooms very clean. Village Market 1 block away with nice deli.

"Girls trip"

Ziggi123, Funner, California 05/12/2019

I just love this hotel. We stay here ever time we come through Sun Valley, Idaho. The employees are extremely helpful and gave great recommendations for restaurants. Make sure to get a room with a fire place,

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Wow, what a wonderful review! it pleases me that you and the girls enjoyed your stay with us and that our staff contributed to your over-all experience.

"Carlo's review"

carlogZ8239UG, SANDY, United States 01/12/2019

Nice facility. Close to everthing in town. Room was clean, well kept and maintained. Nice view of Bald Mt. from our balcony. So why do I have to have 200 characters if I can express my opinion in less than 200?

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your nice review. You did a wonderful job in less than the 200 characters ! :)

"Perfect place to stay"

ColemanBoise_Idaho, Boise, Idaho 09/11/2019

My wife and I visit Ketchum at least twice each year and always make a point of staying at the BW Kentwood. It's comfortable and conveniently located within walking distance of restaurants, stores, and theaters, and is an essential part of our trip.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
What a very nice review. We appreciate that you took time out of your busy schedule to let others know about our hotel. Vicki Nelson, Guest services

"Nice rooms w decks overlooking ketchum."

Michael T, Portland, Oregon 05/11/2019

Nice motel on west side of Ketchum. Walking distance to all of ketchum. Coupon for great bagel breakfast at restaurant next door. Nice decks overlooking Ketchum and main atreet. Rooms are nicely equipped and staff helpful.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for the nice review! We appreciate that you took time out of your busy schedule to write it. More importantly, I am sure other potential guest appreciate your comments as well.

"Great hotel"

User 18/10/2019

My husband and I have stayed her twice this year and both visits were wonderful. Easy check in, spacious and clean rooms and easy parking make this our favorite hotel in Ketchum. The hotel is an easy walking distance to downtown restaurants and shops. There's a grocery store next store if you need anything.

"Convenient Hotel close to everything"

OCTravelers2013, California 22/09/2019

Nice, well kept property in walking distance to shopping, restaurants, etc. Room was clean and well appointed. Staff is exceptional especially Gabby - who opened the lobby desk everyday at 7am and made me feel like I was at home and my business was important! Cindy who checked us in was equally outstanding! Rooms on street side can be loud if windows are open. We had a nice gas fireplace in the room which kept it toasty! This property does not have a continental breakfast but gives out a voucher for $5 to have breakfast next door. I prefer the BW continental breakfasts due to the variety of choices. When eating next door you are limited to selections from their menu. Also, the property has a flat screen TV in lobby sitting area which is only for promotional purposes. It would be nice to have that hooked up to cable so guests could watch TV while lounging in front of the fireplace. Overall I would be back!

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
What a wonderful review, thank you! We really appreciate it when guest take time out of their busy day to write a review. And yes I agree Gabi is certainly a pleasure to be around whether you are a guest or a co-employee! Vicki Nelson. Guest services

"Comfort to Count On"

Bonita V, Boise, United States 07/09/2019

Even after all these years and plenty of newer hotels in the area, this place is my favorite. It is always clean, comfortable and quiet, and the location is spectacular, within walking distance of just about everything. The best feature is the front desk staff. They are always attentive, kind and helpful, whether on the phone or in-person on arrival and at departure. After checkout, I was able to work for an hour at a large comfortable table in the lobby which was empty except for early morning sunlight...perfect!

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
WOW! What a recommendation, Bonita! We really appreciate it. We look forward to seeing you in the future. Vicki Nelson

"Home Sweet Home"

Ed S, Maui, Hawaii 06/09/2019

We received a great room, actually a small suite, without asking for an upgrade. Even though our room was facing a busy street the road noise was very minimal. Some underground parking and plenty of surface parking withing the property. Desk staff were helpful and friendly. This was a pleasant experience for the area. The Kentwood Lodge will be our hotel of choice in the Ketchum/Sun Valley area from now on.

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such a wonderful review! We hope to see you again. Vicki nelson, Guest Services

"An "A" Location"

Phil H, West Des Moines, Iowa 04/09/2019

This hotel is located at the south end of the downtown area so walking anywhere in town was not an issue. Room was clean and front desk staff responsive. We arrived late due to airline delay but staff waited after hours to check us in. There is a small attached restaurant that serves wraps and bowls at very reasonable prices and we got a $5 coupon from the hotel good to use at this place.

"Good location and helpful staff"

luv2travel503, Portland, Oregon 25/08/2019

This motel is on Main Street, and at the entrance to Ketchum if coming from Boise and Mountain Home. The location is great. The room was spacious and clean. Small balconies for the 2nd and 3rd floor guest rooms. Our screen door could use some WD40, but that was the only problem. Reasonable lodging rates, given the area

"Great service"

User 24/08/2019

Vickie and Gabbie who checked us out were wonderful hostesses This BW is probably the best I have stayed in Nice proportioned rooms w great beds Staff worked really hard to help us rearrange booking as well

"Hanging out in Sun Valley"

stevefust, Boise, Idaho 19/08/2019

great location - right on main street ketchum - close to all the good restaurants and shopping. Rooms were large and well apointed - felt like the whole decor fit in well with Ketchum - kind of a high end mountain retreat feeling.

"Great Stay"

shaunnalt, Boise, Idaho 13/08/2019

Hotel was easy to access from main road, clean rooms & great helpful staff. Location to downtown was good, pool was clean. Plenty of parking. Had cookies and brownies at night. Highly recommend if you plan to stay in hotel in that area.

"A month long stay at the Best Western Plus in Ketchum"

BrianF556, La Quinta, California 06/08/2019

Really enjoyed our month long stay here. Clean and updated with a superb location in Ketchum. Had suite with spacious kitchen. Staff here friendly and helpful especially Paul, the maintenance man, who was outstanding! Paul, could run the place by himself if he had to - eager to please and aggressively and promptly addressed a few repair issues that we had...lucky for this BW Plus he is on the staff. Cleaning crew very efficient too. We will be back!!!

"Excellent Hotel"

julieumphlette, Idaho Falls, Idaho 04/08/2019

I love staying at this hotel. They are friendly. The rooms are always clean. I loved the heart shaped tub!! The location is great and it is more quaint than some of the bigger hotels. It is close to the restaurants in Ketchum. I recommend this hotel to anyone visiting the Sun Valley area!

"Beautiful Sun Valley"

User 29/07/2019

A semi affordable clean room with great service. The front desk clerk was very helpful in getting us information that we needed. The breakfast voucher needs a little help and didn't get us much at the next door eatery. But over all a very nice accommodating stay.

"Not bad"

92210David_W, Indian Wells, California 06/07/2019

I was not coming to Ketchum for a vacation, and had little time to relax. I selected the Best Western Kentwood because of the price, and because I wouldn't have time to enjoy the amenities of the large resort. It was a good value for the season, and the room was clean. Front desk staff were great at check-in. I would stay again. I only rated a 3 because it's not a 5 star hotel, but I was definitely satisfied with this 3 star hotel.


Gwendaphil, North Wales, United Kingdom 25/06/2019

Stayed a couple of nights to go hiking in Sun Valley. The hotel is quite central, just a short walk to the restaurants and bars. Some undercover parking but not a lot out front. Unsure how much there is at the back. Room was typical B.W. which is what you'd expect. Had a balcony which was nice. Room was clean and well equipped. Breakfast was extra (about $15 I think), but they did offer a voucher for money off. That was disappointing as, for the price, I think it should have been included. All in all though a good place to stay.

"Nice stay"

User 20/06/2019

Close to everything, nice rooms/beds, pool and hot tub are nice and they give you a breakfast/lunch coupon for each adult to a spot close by. Overall good experience and recommend it to anyone staying in the area

BWPlusKentwoodLodge, Guest Relations Manager at Best Western Plus Kentwood Lodge, responded to this review
What a very nice review! We really appreciate it and the fact that you took time out of your schedule to do it. Thank you.

"Wonderful and Gracious"

MissouriLucy, Missouri 04/06/2019

I've rated this hotel excellent for 2 combined reasons. 1) The room was very clean, spacious, nicely decorated, and the bed was comfortable. Got a nice balcony - not the best view (because of construction that has gone up since it was built)...but plenty good for me! To me there is nothing better than sitting out on a covered balcony in the evening/night - sun, rain, storms, or snow. 2) When we checked in, we were greeted at the front desk by Nelly. (Beautiful, gracious, and wanting to make sure all was good.) Unfortunately when we got to the room, we had some major snags with it - needless to say I was extremely disappointed and unhappy. But Nelly righted all the wrongs and made this experience perfect for us. I would come back here in a heartbeat. Other pros - the hotel is located in a nice area - not in the busiest part of town - but close enough to comfortably walk to restaurants, shops, a market, etc. You can buy your food at the market or walk to a variety of restaurants. It is also a fairly quiet/low key area of town. There is a very helpful fold out resource guide in the room that gives you a wealth of information on everything in town - from dining, stores, transportation, recreation, etc. It also gives you addresses and phone numbers. On the back of it is a map of the town. They even have paper copies of it at the front desk so you can take a copy with you. Indoor pool, exercise equipment, and guest computer, etc. Parking is easy, small lot to side but also a parking garage. Adequate frig and micro. And their suits are beautiful, spacious, and charming.

"One of the worst hotel stays I've had"

jairahr2015, Elko, Nevada 01/06/2019

Room smelled like stale french fries, decorative pillow smelled DISGUSTING! Hairs in bathroom tub, fridge not turned on so when I brought milk with me to keep cold I had to put it in ice first while the fridge got cold. Front desk at check in was horrible customer service, we walked in and the two of them kept talking to each other, ignoring us like we're not important. I had to interrupt them and ask if we could check in, then she acted like I was a bother that she had to help me. They should not be working in the hospitality industry. I was not happy that I had to pay for that kind of service and nasty room.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I spoke to the ladies that were here when you checked in and they were just finishing a conversation regarding another guest. They did see that you had come in and that your husband was making his way in and thought that they had the few seconds to button up their conversation. Nevertheless, they should have at least acknowledge you and say they would be right with you. Your room was right above the restaurant and since you checked in right at lunch time that is probably the smell that you smelled. Our housekeepers are do a fantastic job. One of the main compliments that we get is how clean our rooms are, so it is highly unusual for them to miss a hair. It is my understanding that you wanted breakfast at 6:00am, Sun Valley is a resort town and there is nowhere in town that you can find breakfast that early. One of our coffee houses opens at 6:30 (as our front office manager explained to you); your other option would be at the hospital at 7:00am. It is our hotel policy that the refrigerators be turned down upon check out we are looking to revise that policy. Since you checked in so early we would have had plenty of time to resolve your issues had you said something to the front desk, but you did not give us that opportunity. You had mentioned that you will coming back for follow up visits for your husband. I would like to offer you a 'Do Over' until the end of June, 2019 (with the exception of June 22, 2019 (as we are about sold out) so that we can have another chance to provide you with a superior experience. After June I can offer a free upgrade (based upon availability) Or you might consider staying at the Best Western Tyrolean Lodge they offer a continental breakfast that I believe starts at 6:30am. Please take note that the BW Tyrolean Lodge does NOT have an elevator so you might want to request a first floor room.

"Great room at a great price"

John W, Bishop, California 27/05/2019

We travel with our own pillows because we find we sleep better in any room with them, but our room was especially nice because it was large, attractively furnished with a fridge and microwave, and more horizontal surfaces than normal so we could really spread out. The location is near shops, bars and restaurants, all within easy walking distance.we would definitely stay here again.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for such an amazing review! IT really captures what we have to offer our guests. We will look forward to your next stay.

"refrigerator non operative"

User 26/05/2019

We brought food for next day lunch back to room and found refrigerator not working.We reported to desk and were told to use a bag of ice and was not offered a room change. The breakfast arrangement was at a nearby restaurant where the choices were poor. We did not stay the second night of our reservation.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you didn't enjoy Wrap City Café on our premise...they are not the typical Pancake, omelet house, but serve a varied fresh, made to order selection. They are the locals favorite! In regards to the refrigerator, I thought we spoke of you trying to turn it up to see if it would get colder after you came back later with a left over from dinner? There was no other response after we spoke, so we thought it was ok. I had let you know maintenance was not available since it was later, but could look at it in the morning. We were full house even still,so therefore a helpful fix for a solution. We hope you had a great time while you were in Sun Valley

"Restful, Relaxing Experience"

Jerry H, Amarillo, Texas 23/05/2019

We stayed 5 nights at this property and found it to be very clean. The beds, linens, furniture and amenities were were first quality. The hotel is next door to a grocery and is within walking distance to almost everything in town. The desk and housekeeping staff were friendly and helpful. We felt very safe there. We would stay there again.

"Great service here"

Conda D, Boise, Idaho, United States 11/05/2019

Great location, lovely pool and hot tub, clean, good room, etc. But what really made this hotel special and worthy of 5 stars was the service. Vicki and Aubrey were fantastic. There were a couple of MINOR problems with the room and Aubrey was right there to fix it and Vicki made sure the third little problem was fixed the next day. Friendly quick service with a smile! We shall go again!

"Great Walkable Hotel"

98034, Kirkland, Washington 11/05/2019

Charming Western decor. Hotel staff was very friendly, quick check in and she gave us a map of downtown Ketchum highlighting the famous bars/restaurants which were a quick 2 block walk away. Room was very nice with a balcony, wet bar, fridge and microwave. Bed was very comfy. Also had a big indoor pool and hot tub. There is a cafe style restaurant connected but we did go inside. Would highly recommend this property.

"Rude Staff"

User 01/05/2019

The Gym is poorly equipped and poorly ventilated. Therefore the door to the gym must be open if it is to be used. Someone who had been chatting at the front desk for about 30 minutes, and claimed to be hotel staff, although they were not in uniform demanded that I close the gym door, and was otherwise very rude. This occurred in full view of the front desk attendant, who appeared to be complicit in the behavior. Also, you have to take a voucher to a nearby restaurant for breakfast. The restaurant doesn't open until 8:00 a.m. which was too late. I'll stay elsewhere the next time I am in town.

"Clean, walkable to restaurant/downtown"

ncbp70, Bozeman, Montana 28/02/2019

We loved being able to walk around town from our hotel. As an added bonus, we were able to park our car in a covered area, which was great with all of the snow. (There are limited covered parking spaces) The room as very clean, the hot tub was also clean, but the pool looked like a cleaning was in order. No breakfast was provided on the premises, but vouchers were given out for the Wrap store next door. We couldn't use the vouchers as the Wrap store did not open until 8:00 am.

"Beautiful room in Sun Valley, that the middle class can still afford!"

CherieT262, Boise, Idaho 12/02/2019

I have been coming to this hotel for years. I had a Beautiful, comfortable room with a fireplace and a heart shaped jacuzzi tub. The bed was comfy with multiple pillows to choose from. The sheets were very clean and soft. I had a Wonderful nights sleep! The hotel is beautifully decorated and impecably clean! Paul the maintenance man went out of his way to fix the fireplace that was not working very well. He is a very hard worker, and worked hours to clear all the snow away from the parking lot for the safety of others. Aubry at the front desk was awsome. She really cared about the customers experience and also helped with fixing the fireplace. The staff bent over backwards to please and were very helpful and attentive to my needs. I had a wonderful time, in a beautiful room. I also loved the Keruig coffee maker and green mountain coffee. They also give you morning breakfast at a place next door. I had the Mayday and it was very good. I will definately be back. I always have a great time at this hotel and have never been disappointed. Thank you for such a great few days!

"Excellent stay, with a couple drawbacks"

User 04/02/2019

Great location, close to much of what Ketchum has to offer. Checking in and out was quick and pleasant. As we were in town for the Boulder Mountain Tour, the fact they had turned a banquet room into a place to wax skis was greatly appreciated (emphasis added!). Also, having ski lockers downstairs made things much more convenient. Though they don't serve breakfast they do offer a discount at Wrap City which is right next door. We had a King room with a sitting area which meant ample room for gear, stretching, etc. Two minor issues: 1. Noise. Though noise from adjoining rooms wasn't a factor, we could easily hear the folks upstairs both when they were walking around and in normal conversation. Similarly, you can expect garbage/delivery trucks/snowplows/snowblowers to start showing up at around 5:00AM. earplugs were of little help. 2. Heating control: the thermostat in the room was a bit wonky, as it seemed to have a wide range around the set temperature. You could set it to warm up a couple degrees and nothing would happen (three degrees seemed to be the limit between actual temp and set temp before anything happened). This also meant you could go from being hot to being cold while sleeping at any given set temp.

"Winter VSun Valley Idaho 2019"

BoiseTraveler1, Boise, Idaho 25/01/2019

We stay in Sun Valley for work and this hotel is a great price, friendly staff, awesome location, and clean. we have never had a problem with billing or any other drama and while they do not have a kitchen for breakfast they provide you with a voucher for a meal next door to this hotel. Keep up the good work!!

"Great Location, Comfortable Room, Loved the Hot tub"

User 25/01/2019

Loved the location, you can walk to just about anywhere in town you might want to go. The room was large and comfortable with a small microwave and refrigerator, and coffee maker set up in a little kitchenette style with a granite counter and an additional sink. This was handy for little snacks after a day of skiing. They do provide ski lockers downstairs and the underground parking was an awesome feature; it was so easy to load and unload baggage and skis in the garage and straight into the hotel and up the elevator. The indoor pool was warm enough to enjoy in January and the hot tub was just the thing after a busy day skiing! The staff was always friendly and helpful and they gave us 2 $5 coupons to Wrap City next door - Use them, you won't regret it!

"It's okay..."

Albyfli, Bartlesville, Oklahoma 23/01/2019

Stayed there for a few nights. Easy to find and the staff are very helpful. The workout room is a bit small, pool is okay... Rooms are kind of quiet, and more or less clean. One elevator which can cause a slow down. Parking is spread out around the property. Limited covered parking. This property is close to almost everything and a short walk as well. It is a 20-30 min drive from the airport, but close to the action so that's good. The breakfast is different, they are or have a restaurant some what attached to the property. A voucher is given for $5 off a meal....would rather have the free breakfast instead, but that's not an option here. Over all it was an okay stay.

"Great accommodations"

James B, madison, United States 16/01/2019

Great property in excellent location; convenient to ski slopes, restaurants, shopping, and several other attractions. Staff is very friendly, responsive, and helpful. Experience no problems whatsoever. Have utilized this hotel annually for over a decade.

"Very Enjoyable Stay"

Two_4_Exploring, Boise, Idaho 15/01/2019

Had a great stay, no issues. Front desk personnel were nice and easy going. Nice to have an indoor pool and hot tub (compared to Tyrolean in the winter). The pool area was super warm which was nice after a day of boarding. Room was comfortable, with a microwave and sink allowed us to eat in our room with food we packed for a super economical trip. The WiFi in our room was a bit weak, but we were able to connect. Would like to see a better hot tea selection, I'm not talking full on gourmet but some more options.

"Highly recommended!"

User 07/01/2019

Great place. Will stay again. Close to everything and very comfortable. Not noisy or over crowded like the other so called high end hotels or resorts. Parking was very convenient and the hotel is a hop and skip away from lots of restaurants and shopping. Stay in the heart of Ketchum instead of some boring or remote locations. Staff was outstanding and the hotel was nicely kept and had a quaint feel. And the value cannot be best. 5 Stars.

"Many (better) Hotels in Sun Valley"

GrandTour35022687823, Jerome, Idaho 17/12/2018

We paid almost $500 to stay for the weekend & we were lied to about there being a continental breakfast. There is no breakfast provided, they simply give you a coupon to a nearby restaurant (it was gross). For the money you're going to spend, I recommend going somewhere with more guest services.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have a restaurant on premise, which is a local favorite,so therefore we gave vouchers complimentary from the hotel for your qualifying rate plan. The other Best Western in town provides a typical continental breakfast. Maybe you got us mixed up. There is no reason for us to lie about something that is a positive for our guests. I am glad you enjoyed the Honeymoon Suite. It is the largest room that we have and has many wonderful amenities, such as an in room heart shaped jacuzzi tub, over sized bathroom with bidet, and double headed shower, a fireplace, microwave, refrigerator and extra bar sink,therefor it is more per night than just a standard room. Thank you for the nice compliment about the staff and lovely comments about the room that you listed to us directly, it is much appreciated. Congratulations on getting married, all our best to you and your husband.

"ISHP conference"

User 01/12/2018

I asked for a large room and got it. Clean, view of mountain .Good breakfast selection. Easy to find. We were able to Easley walk down town for dinner. Hotel was in a good location.It was a good stay for myself and friends for the conference.

"Perfect place to stay"

ColemanBoise_Idaho, Boise, Idaho 19/11/2018

The Best Western Kentwood is ideal for a short stay in Ketchum. Besides being comfortable, it's within very easy walking distance of theaters, good restaurants and large markets. There's a fitness room, a pool and a spa, and a basic breakfast (available next door) comes with your room.

"Cozy in Sun Valley"

Brad N, Ogden, United States 08/11/2018

We stayed at this Best Western Kentwood Lodge in Sun Valley in early November. We had a wonderful room with a full kitchen and a fireplace. This hotel was within walking distance of everything downtown. We did not use the pool, but it looked lovely. The staff were very warm and friendly and even assisted us in choosing where to dine that evening. Unfortunately, we were only there one night. I could have stayed many more!

"Loved the honeymoon suite! Excellent value!"

S S, Charleston, South Carolina 06/11/2018

What is not to love! Great location! Very clean! We LOVED our room. I really appreciated the little touches like tea light candles on the fireplace mantel, real mugs for coffee and the robes. Loved the heart shaped, jetted tub. We've gotten many rooms with hot tubs and of all of them, this one filled the fastest! The room was extremely spacious and had a nice sized closet for storage. The shower had a shower head on opposing ends of the shower stall, which my boyfriend LOVED! The bed was ENORMOUS and comfortable; loved the bedding. We did enjoy a dip in the pool, it was a good size and temperature. At check-in we were given vouchers for breakfast at a spot almost in the same building, which was nice. The place had free parking, free wi-fi and was right downtown so we could walk to all the bars and restaurants. We thoroughly enjoyed our stay and really we got the room at a great price for what we got.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear SS, Thank you for staying with us and giving such wonderful comments in your review! You did an awesome job at describing the wonderful Honeymoon suite and amenities that we offer our guests. Many of the items are also in our standard rooms like the closet,bedding and pillowtop beds. We are so glad you liked our great location and thoroughly enjoyed your stay. This makes us very happy! Your comments do not seem to match the score you gave us though, the numbers seem like they need to be switched. They are awesome compliments, maybe you might take a look at the scoring again. With much appreciation we Thank you, and look forward to your next visit with us.

"Right on the Main Drag - Clean, Comfortable, Nice Pool"

Gini C, Winnemucca, Nevada 25/10/2018

Perfect room with all needed amenities. My granddaughter loved the pool - especially playing with the two ducks. On the eastern edge of town, it is a short walk to good food, the ski hill and tram, park, etc.

"Another Great stay at the Kentwood Lodge"

wdlander, Post Falls, Idaho 16/10/2018

The Trailing of the sheep festival in Ketchum was on our bucket list, and luckily we got a room at the Kentwood Lodge for all five nights of the Festival.For us it'a almost like coming home here. the staff from the front desk, to the house keepers have your comfort and needs as their #1 priority. Our room was comfortable and cozy, and kept perfectly while we were ther

"Sun Valley Best Western Plus Kentwood Lodge."

bmark0vich, Butte, Montana 24/09/2018

The property is clean crisp, friendly staff all very professional. Full of great amenities. Nice size ref.,micro without asking. Killer coffee set up in the room. Extra quality blanket [heavy so nice] Walking distance to all of down town Sun Valley. A great place to stay at a good value. I am a partner on many motels and I will be returning to the Kentwood soon. Bill Markovich, Butte Montana

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear Bill, Thank you for staying with us and giving us such wonderful comments! It doesn't seem to match the score you gave us here. You also scored us the top scores with straight 10's in our Best Western scoring with awesome compliments as well. Would you please look at this scoring again. We would Appreciate it! Thank you!

"Grumpy staff and restrictive policies announced only after arrival"

Tim A, Chattanooga, Tennessee, United States 13/09/2018

The location and rooms are acceptable at this hotel, but be warned that this hotel has signs up all over stating bikes and skis are not allowed in the rooms. This is their prerogative, but it should be announced on the website before non-refundable reservations are made. I have stayed at other hotels with this policy, but it was clear on the website and they all offered secure storage areas for equipment such as this. This hotel only offered a bolted together bike rack in the parking lot, that was not even in view of the front desk.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
So Sorry you felt the staff was grumpy on your request to have 2 bikes in your room, when it is our policy not to. We Do have this information listed on our original Best Western web site which is what 3rd parties pull their information from. I am sorry they chose not to add this information to their web site. I have contacted Best Western Int. to see how they might facilitate this on our behalf. We do have a ski locker that is available for our guest during the off season of skiing to use to store their bikes. I am sorry you didn't see the signs we have by our entry area about a locker area and to check with the front desk if you are interested or that it wasn't mentioned. We also do have the usual bike rack outside that you mentioned just outside an entrance door under our building parking. Most guests that use it have bikes that aren't a specialty bike or have kid bikes. We are not responsible or should have to be made responsible on how guests travel with their bikes. It is nice and appreciative if we do have an added area to do so. Maybe a call to the property would be a welcome communication between the two parties about what type of restrictions may be warranted or what was offered for a special request. Glad to hear you thoroughly enjoyed our great location for your 1 night stay.

"Great hotel in Ketchum, ID"

User 08/09/2018

This is a fairly typical Best Western Plus and maybe a cut above some Plus - Best Western's. I thought the room decor was great and especially liked the extra sink and counter in the room and also the large bench to set suitcases on. I thought the breakfast coupon to Wrapcity next door worked great. The cafe is basically on the property. At first, I was disappointed there wasn't a breakfast included but ended up being very satisfied with just having a coupon for Wrapcity. I was able to get a breakfast wrap for 35 cents that was excellent in MHO. The hotel is also located near many of the downtown shops and restaurants. There is covered parking although not a lot of spaces. All in all, I thought it a great place to stay. Comfortable beds and pillows excellent shower. I can't come up with any negatives.

"Nice area"

cindy1034ttj, Rochester, New York 23/08/2018

Centrally located. Able to walk to restaurants & shops. Nice rustic room. Clean & comfortable. No breakfast served or coupon offered for coffee or breakfast. Front desk offered nice suggestions for dinner.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for the nice review! Clean and comfortable for any guests stay is important to us. We have a local's favorite restaurant on premise for our guest's convenience and they serve breakfast and lunch.They have something for everyone with healthy and fresh food choices. Try the Mayday wrap for breakfast,its one of our favorites! We have coffee in the lobby at all times as well. Thanks for staying with us

"The Good, the Bad, and the Ugly"

drbking, silver spring 23/08/2018

The Good: Nice building, large rooms, plenty of outlets near the beds. Friendly staff. Clean. The Bad: While breakfast is not included (which would be fine), the hotel offers a $5 coupon to the coffee shop next store. Three problems: 1) the coffee shop doesn't open until 8 am; 2) $5 doesn't buy much; and 3) the bagels are stale, bought off the shelf from the grocery store next door. BW should simply not offer breakfast and try to be competitive that way, or offer a better solution. More bad: No outlets near the only work area in the room. Uncomfortable mattresses and pillows (too soft for our taste). The Ugly: Two nights in a row, other guests in the hotel were yelling and screaming in the hallways around 2 am. Rather than apologizing, the staff has been defensive, saying they couldn't just toss folks out on the street. Maybe not the first night, but they needed a better solution than doing nothing the second time. In addition, soundproofing would have helped, had they done that when they built the hotel. There are other and better choices in town.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Although most of our guest like the fresh - made to order - breakfast we realize that some guest prefer the typical pre-made continental breakfast. Since they lease their space from the hotel we have worked it out to offer the complimentary coupons.Most guests are grateful that we provide them and enjoy their experience. Even if we could work something out with one of the other breakfast places they do not open until 8 am either. But like I said the majority of our guest really like Wrap City and it is a local favorite. It sounds as though if you come back to visit Sun Valley that the Best Western Tyrolean hotel may be a better match. They are about 5 - 6 blocks from downtown and they do not have an elevator but it sounds as though having a continental breakfast is very important to you. I will visit with the owner as she really wants our guests to have a wonderful experience about your concerns. Our entire evening and late night staff were very frustrated with the group of seniors that were on the 3rd floor as well. We did speak to them numerous times that we had received complaints and asked them to keep it down. They were obviously very rude,inconsiderate and could careless that they were disturbing others. We even called the police at one point to visit with them. And the Good: yes,thank you,the whole first line is what most guests may enjoy when they stay with us. Clean,Large spacious rooms,friendly staff and a great location!

"Great place to stay"

kountrychick, Buffalo, Texas 21/08/2018

The hotel was very nice. The staff was friendly, the check in process was less than 3 minutes. We were surprised to receive coupons for breakfast at a great place right next door. The hotel is in a great location

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
You are very welcome! We are glad to hear you enjoyed Wrap City Cafe that is on our premise and enjoys our guests as well. Thank you for the nice compliments for our staff and that you thought our location is one of the best. We hope to serve you again!

"Kentwood Lodge"

User 06/08/2018

A great option for staying in Ketchum / Sun Valley - spacious, clean room; nice pool, hot tub, great restaurant next door for breakfast and lunch, and an overall great location. Friendly staff and responsive housekeeping.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We thank you for the fantastic review,5out of 5! I am sure others that may like to stay with us, would enjoy all that you have mentioned as well. I am happy to hear how well you felt the staff treated you during your stay. We aim to provide superior hospitality..which is taking a routine interaction and make it something memorable. Our location is one of the best,just park and you are steps away to wonderful restaurants,shopping,nightlife,theatres,and a grocery store for convenience.

"Great Customer Service"

User 04/08/2018

We enjoyed our stay and were very impressed by the friendliness of the front desk staff. Great location and a good value overall. We were upgraded to a larger room and when we had a change of plans, our extra night was refunded without an issue.

"Pretty Nice!"

Debbie W, slc 30/07/2018

We stayed here many years ago, decided to again. Our room was quite large with a big bathroom, close to the indoor pool and hot tub. There is an outside area by the pool with tables to sit at. All the needed amenities for our stay. A grocery store close by across the street. Within walking distance to everything in town. Room was clean and quiet. Staff was helpful. In my opinion, one of the better motels in town. Moderate priced.

"Rude and unprofessional night staff"

OwlYaDoing, Minneapolis, Minnesota 24/07/2018

We arrived after a long drive from Salt Lake City at midnight. Sign on the door says front desk is closed, go around the back to the other door. Ok, so we did that. But the door is locked and only accessible with a room key. How the heck are guests who haven't checked in yet supposed to get in?? The doorbell button did not work. Thankfully another guest saw me and let me in. I go to the front desk and hit the button to call someone. This took several tries until someone came down to help me. I was greeted with, “What do you want?” I wasn't sure if he worked there because he was dressed in a ratty t shirt and looked very disheveled. He handed me my keys and didn't say anything else. SO RUDE. I've never felt so unwelcome at a hotel before. This is unacceptable - why is the front desk “closed” at a major chain hotel? You're in the hospitality business - this is a 24/7 business - you don't get to pick and chose your hours! The rooms were ok. Looked a bit outdated but didn't have any issues. The balcony is really nice to have. Thought the decor was a bit odd - I get where they were going with it, but did a blanket really need to be haphazardly stapled to the wall? Breakfast was great. Didn't like that the cafe doesn't open until 8am but thought the wrap I got was absolutely delicious and better than the normal powdered egg slop that hotels typically provide - was nice to have a real meal. Staff member at the desk in the morning was much more pleasant and happy than the man at night.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am so sorry to hear about the start of your stay with us. This is not the norm, as you said you had a awesome experience with the front desk staff as you left in the morning. It is not a normal welcome we would like a guest to receive. I will visit with him about your encounter. At the front door the sign also says ring bell for assistance and points to it as well as having a bell at the front desk. I am sorry to hear he wasn't able to assist you at that point. He hasn't missed a late night bell yet in the 20years of being with us. In regards to what time we close our desk...we are in a small town and it is customary to close the Front Desk. Most close at 10pm,except for the resorts. We actually stay open to 11pm on the weekdays and 2am on the weekends, which is later than the others in town. It is listed on our website and if you give us a call that you will be later than this, our Front Desk staff is more that willing to stay past closing time and welcome you. Thank you for your wonderful scores on how well you appreciated the quality of the guest room, how clean it was, and the breakfast at the restaurant,Wrap City Café on our premise. Once again I apologize on behalf of the staff.

"Always a delight to return!"

Subsonic44, Warrenton, Virginia 22/07/2018

Have stayed here many times. I conduct business usually around 3 time a year in Ketchum and I ALWAYS try to stay here. The hotel is exceptionally clean and well maintained and the staff makes you feel like you're family. The beds are very comfortable and the property is easy walking distance to shopping, dining hiking and really good fun!

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for Always staying with us!! We so appreciate you as one of our special guests! Thank you for noticing our commitment to providing comfortable, clean and well maintained guest rooms. Our entire staff is dedicated to meeting your needs and expectations. We are glad that you enjoy our great location as well. We will belforward to you next stay! Have a great rest of the summer.

"Excellent Hotel and Staff"

User 13/07/2018

We stayed here 3 nights in July. Our room was clean, comfortable, spacious, and quiet. My husband appreciated the Keurig coffee in the room, my kids appreciated the pool, and the extra sink came in handy for my family of four. The staff was friendly and helpful, and even went the extra mile for me, searching their supplies for a few ziplock bags, which saved me a trip to Atkinson's. There is no breakfast on site, but there is a wrap place next door that makes a very good breakfast burrito; just don't go on Saturday morning thinking you're going to get your food quickly - the line was very long. Overall, we enjoyed our stay and will stay here again.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
You are so very kind! we loved your review and it will be so helpful for other families looking to visit us. I appreciate your compliments on the staff and I will let them know. Its so wonderful to hear kind comments! We are excited to be able to serve you once again!

"Very cosy and comfortable place."

User 04/07/2018

This is a really nice place. We loved our warm and welcoming room with fantastic beds and pillows. Great view from our 3rd story window of the mountain and street. The parking was a cramped but we managed ok. The room came with a gift card for a very delicious breakfast next door. It was worth staring here for the breakfast.

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your really nice review. You had wonderful items to write about. We appreciated that you enjoyed Wrap City Café for your breakfasts. Being right on our premise, it isn't far to go to get fresh options. Hope to see you for a return visit!

"Convenient, Well Arranged Room"

DulciTraveler, Long Beach, California 02/07/2018

We enjoyed a 3-night stay on very comfortable but sturdy beds with choice of pillows. The large room provided a kitchen type sink set up with coffee, microwave, and refrigerator. The closet had plenty of hangers. There were lots of places to set things in the sitting area with wooden table, bench & chair near window and the 4 drawer dresser. Room lighting was unusually good. Plus there are plenty of outlets to connect electronics including the desk lamp. Lighting and counter space in bathroom were adequate. Yummy chocolate chip cookies in the evening are not to be missed. One may walk about town easily from the Lodge. Improvements needed: less scratchy towels. The toilet seat seemed quite low to the floor and might be difficult for older guests. The parking was partly inside and part out but not large and might be tricky on crowded nights.

"2 night stay"

User 11/05/2018

Everything was great! We almost didn't want to leave our room because we were so comfortable. The staff is very knowledgeable about the area and will answer all your questions kindly. Breakfast was pretty cool too because it was at a small restaurant next door.

"Another satisfying visit"

ColemanBoise_Idaho, Boise, Idaho 21/04/2018

We visit Ketchum, Idaho, twice a year, and always make it a point to stay at the Best Western Kentwood. The rooms are comfortable and attractive, there's good strong coffee at Wrap City next door, and theaters, stores and our favorite restaurants are within easy walking distance. It's a perfect combination!

Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
5 Stars! Wow, thank you for the wonderful review. We look forward to your next visit and appreciate your loyalty to our brand.

"Been staying there for 20 years"

User 28/02/2018

I live in Boise and go once a year..I don't get the rude staff comments..Maybe it was YOU..The breakfast place just up the street out the back is the best..Within staggering distance from the bars...Great place to stay...

"Centrally located"

Shanhb, Huntington Beach, California 05/02/2018

This hotel has the best location! You could walk to everything in Ketchum. Our room was huge, clean, and the beds were very comfortable! I highly recommend this hotel to anyone visiting the Sun Valley area. And Vicki at the front desk was very helpful with all of our questions!

"Solid overall"

Jade T, Orange County, California 24/01/2018

I was pretty impressed with the overall appearance, service and cleanliness of the property. I haven't stayed at many best western hotels and this exceeded expectations. The room was large and had a convenient separate sink. Nice decor and comfortable bed. There were a few negatives, many due to rude guests who lack common sense. For example we were next to the elevator and every loud jerk coming out of it could be heard loudly in our room. Also, oblivious families yelled out in the middle of the hall and at all hours to other family members. Some jerks released their children into the hallways outside the rooms to scream happy new year at the top of their lungs, waking us up. This is a ski town and that's no ok when many will be rising early the next morning to catch the best snow. The hotel could do a better job of monitoring the noise in the halls or posting signs asking guests to be mindful that they are not the only people sleeping in the hotel. Also we had to get our refrigerator disconnected because it made really loud sounds. Aside from this the hotel is solid.

"Ski trip stay"

hjworton, Garelochhead, United Kingdom 21/01/2018

Pretty standard place to stay in Ketchum. Efficient and friendly staff, clean room, very good facilities, close to River Run lift area of Bald Mountain. Cannot imagine needing anything more for a stay in this town. Not much else to add really, this place will not disappoint.

"Winter Holiday"

wicky36, Chicago, Illinois 10/01/2018

Nice hotel, great location right at the beginning of town, walk to restaurants and the Village Market for food items. Lodgey feel and older décor, but Very very clean. Beds were fine. Spacious rooms. Love the little kitchens in room 219. Nice indoor pool and hot tub. Still need to rent a car to go skiing though. A bit noisy due to construction next door. Try to get a room on top floor to avoid hearing people in there ski boots the night above you!

"EXCELLENT location, helpful staff, very clean."


We enjoyed 6 nights at the Kentwood. The location is in the town of Ketchum within walking distance to excellent restaurants and shops. Although some of the furnishings are outdated, the hotel is very, very clean. We got to know Christina from the front desk. I really think she owns the place! She was always helpful, friendly and very knowledgable about various things to do and restaurants. Wrap City is right next door and as part of our stay, we received coupons for a free breakfast wrap. Excellent food and so convenient. The parking garage kept the car a bit warmer than it being parked on the road.

"Hotel was awesome"

melindaf279, Twin Falls, Idaho 25/12/2017

Will definitely stay again if we get back to Ketchum. The room was lovely, everything was clean and fresh. Loved the fireplace. The location was perfect, so much was within walking distance.Staff was great. Wish we could have stayed longer.

"you will enjoy staying here... friendly staff"

Erfurt, Jupiter, Florida 15/12/2017

Best Western, Kentwood Lodge, Ketchum, Idaho, October 13 to 16, 2017 The Best Western is located on South Main Street, almost at the beginning where Ketchum begins. It is a very nice Hotel, in the Lobby you have a huge “ Moosehead “ mounted on the wall, very impressive… the Hotel resembles a ski lodge and has a nice lobby as well. ( Ski Lodge type look ) We were greeted by a very pleasant and accommodating lady by the name of “ Vickie “ , she is very helpful and will answer all your questions. We were accommodated in room 107 , it is a very large room with a King Size Bed with clean bedlinen .There is also an iron with an ironing board. We slept well here. The room has ample closet space,stocked with extra blankets, a microwave oven, Keurig coffee maker, refrigerator, a large flat TV screen by LG, an electric fire place, there is a table in the corner with two chairs which you also use as a desk. This area needs more lighting . In the bathroom, there is a shower, hairdryer clean bath towels , a sink. The bathroom itself is large. The Hotel also has an indoor pool with a Jacuzzi and an exercise room. Good parking is available at the Hotel as well. Since the Hotel has an Alpine design with balconies I wish the management would place some flower boxes around them, just as they do in Germany, Austria etc. Be sure to visit the “ Sawtooth Mountain “ range , it is a very scenic drive to the small town of “ Stanley “ which has only 90 people in residence, here you enjoy great scenery next to the Salmon River and the town still has a WESTERN feeling. Unfortunately there are not to many buildings left with a “ Western style Front “ in Ketchum, what a shame. Sun Valley the upscale Ski Resort is just 1 mile away from the Hotel., do visit it, very charming. Close to the Hotel you have a large Super Market. We were very pleased with our accommodations and stay here. We highly recommend staying at the Best Western , Kentwood Lodge .

"sweet place"

User 11/12/2017

really nice place, reasonable rates and very good people running the place. In the best location in Ketchum, within walking distance of all the best places downtown. Would return for sure. Ketchum is a great place to go anytime, since there is world class fishing, horse riding and trout fishing. Very unique and real town, not a phony like many ski resort villages in the USA. Really outta the way in Idaho, but oh what a scenic ride for Boise. Go visit and enjoy.

"Best of Best Western!"

Rob B, Salt Lake City, Utah 27/11/2017

This is an absolute and if you - as did we - judge a place by the people tasked with making you (our) stay wonderful, this is it for you, as it was for us. The front desk staff were wonderful; every question answered, check-in, check-out was flawless. Overall a great crew! You'll love it, plus it is in the heart of Ketchum and that makes walking around so much easier.

"Lovely place to stay. Very comfortable room, and friendly staff."

Mamaplus5, Boise, Idaho 21/11/2017

Perfect spot for a weekend getaway. Best nights sleep I have had in a while! I will definitely be returning to this hotel anytime I am in the area. Thank you for the great service. Five stars from me.

"Amazing staff and location"

G8360MImichelleb, Kethcum, United States 14/11/2017

We stay at a lot of hotels a year as I travel for work. This hotel was AMAZING. Well-priced, perfect location, clean, safe. The pool area was so clean and newer. The rooms were huge, and the beds..OMG so comfy...The staff was also just as great. We will for sure be back

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for your Outstanding review of our Lodge!! We really appreciate that you took the time to post your review for us and stayed with us. We look forward to your next visit!

"Great Location and Big Comfortable Room"

Michele Marie P, Santa Ana, California 01/11/2017

Great location for the Jazz Festival in town. Delicious breakfast at restaurant next door (with voucher). Room was comfortable and very large for the value. Had many extra in-room features that were appreciated. Would recommend to all.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your great recommendation to stay with us while someone is in town. We are so glad you enjoyed our fantastic location,which is the #1 area to be! Thank you for staying with us.

"sun valley -Kentwood"

lyndahO7299SP, Vancouver, United States 28/10/2017

this hotel was poorly staffed - front deck often no one there - had to call a number to get someone, and when wanted to check out - sign said -back in awhile. We wanted to be on the road, since we had over 500 miles to drive. one of the luggage carts was broken and we almost dumped it, found several outlets broken in our room, which we report that 1st evening- couldn't fix for 3 days, so they had us move to another room, but did not help. We had a lot to move since we did not want to leave anything in the car. The hotel was clean and nicely decorated

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am sorry that you had a bumpy time with us during your stay. Our front desk is open from 7am to 11pm during the week and till 2:30 am on Friday and Saturday. If you had to call a number it must have been before or after they were open. Most of the hotels in this area other than the Sun Valley Lodge or Limelight which are 5/4 stars close their offices in the late night. If the sign was up on the desk, then they most likely they were helping another guest at the time, sorry you had to wait a little bit. We do have express check out available and your receipt can be emailed to you after you leave, so there is no reason to have to be inconvenienced. We are glad you enjoyed our wonderfully clean hotel and décor. We passed your great comment to the housekeeping team, and they appreciated it very much so. Once again I apologize on behalf of the staff.

"BEAUTIFUL Western Decor Put Us In a Warm and HAPPY MOOD!"

EwanderingMan, Hendersonville, North Carolina 10/10/2017

After staying in mega-chain hotels for a few nights, as soon as we entered the lobby of this hotel my wife & I were treated to a place with decor that simply felt "warm" and Western. What's more, when we got to our reserved room (going down hallways that carried the same Western motif) we were soooo pleased with the decor and attributes of the room. We didn't need to use the electric fireplace - or the beautiful, sumptious Western blankets - on this mile September evening, but just having them in the room added to the "feel" of the place. OH! And a fresh-air BONUS! The windows slide OPEN if you want fresh air! How unique among today's hotel establishments! The hotel is in a very good location. When I asked about a good place to eat, we were directed to the historic Pioneer Saloon, just 2 1/2 block away. Many shops and other eateries are within easy walking distance. An added bonus were the $ 5 vouchers for discounts for breakfast at WrapCity next door.

"Great stay in Sun Valley, ID"

SuJo60, Healdsburg, California 26/09/2017

My stay at The Best Western Kentwood Lodge in Ketchum, ID was just great. The staff is so friendly, the rooms are rustic cute with all the amenities, and the location right on Main Street is perfect for walking everywhere in town.

"Great visit to Ketchum"

kmachold, Auburn, California 20/09/2017

The lodge's location was perfect for our visit to Ketchum. It was quiet and close to town without being downtown. The room was clean and spacious. We travel with a service dog. The lodge staff was very accommodating and provided for all our needs.

"my time in Ketchum and Sun Valley , Idaho"

User 13/09/2017

excellent price for all you get. conveniently located. excellent service.. the matress were just perfect for me.The size of the bathroom pretty large. Very caring and helpful staff. Fast check in and out.

"Great place to stay, centrally located and very large rooms!"

SDPeterson, La Quinta, California 03/09/2017

My friend and I were on a Thelma and Louise road trip and chose the Kentwood Lodge for the night while we were in Ketchum. Check-in was nearly effortless, and we received a very large room with two queen beds, fireplace, large bathroom and seating area, all with views of the mountains. We only spent the night, but we felt we got great value for the large room we received. The hotel was clean and kept with the theme of being in Idaho with the southwest style going on. We would definitely book again when in Ketchum.

"Beautiful and well managed"

B6124PLadamf, Nampa, United States 28/08/2017

The hotel was clean, beautiful and well managed. The staff was amazing. I wish there was a continental breakfast but other than that it was great. I would stay here again. Sun Valley is a beautiful resort town with lots to do outside and the hotel represents that.

"Eclipse 2017"

ingof531, Olympic Peninsula, United States 27/08/2017

Very convenient location. Given how much it costs to stay in this very expensive area, Best Western proved to be the best choice. I would suggest a room off Main St. (chose the back side) there is a constant stream of traffic - (workers coming and going, morning and evening).

"Convenient, wonderful staff, nice room"

Periwinkie1, Dallas, Texas 13/08/2017

We enjoyed our stay at Ketchum BW Kentwood Lodge. Pros: Location: Ketchum is a lovely town with lots to do, and this hotel was perfectly located to walk everywhere we wanted to go. We walked late at night to the hotel with no worries. Staff: Warm welcome, Friendly, responsive and helpful to every question. Brownies: Every evening they put out little brownie bites that were delicious! Breakfast: No breakfast bar, but gave us $5 coupons for Wrapcity, next door, that had a decent looking breakfast menu. The breakfast places in town were fantastic, so we did not use this benefit, but at least it was offered. Cons: Tight parking in parking lot. We got the last spot we could find, and fortunately because we walked most places, did not need to worry about going out and finding a spot when we returned. Towels: Threadbare towels. This is one area that i rate the hotels I visit, and our towels didn't have much life left in them. I'd recommend this hotel as a good value and great location, and would certainly stay here again.

"Comfortable and a few blocks to downtown...."

clpj, Las Vegas, NV 09/08/2017

Nice, clean and comfortable accommodations and only a few blocks to downtown Ketchum and its attractions. I have stayed here multiple times over the years and have never been disapointed. Rooms are large and have refrigerators, microwaves and a sink - some even have a gas fireplace. An inddor swimiing pool, spa and weight room always seem to be a hit with the kids / skiers. Vicki at the front desk has been a mainstay at the property here and is wonderfully accommodating and kind. A breakfast coupon for Wrap City (which is located within 100 feet of the hotel) is normally included and offers a nice selection of breakfast sandwiches and wraps.

"Clean and comfortable"

Mauibird, Vacaville, California 01/08/2017

Ketchum was one stop for us on our road trip. We chose the BW Plus Kentwood Lodge based on other reviews on TA. We had a similar experience to those who have already reviewed. The staff was polite and professional; the place appeared very clean. Our room was rather spacious and the bed comfortable. It is within walking distance of much of the downtown area. If we were planning to be in this area again, I would chose to stay here.

"Excellent Ketchum Hotel"

Bob W, Salt Lake City, Utah 28/07/2017

I would highly recommend this hotel as the room was one of the nicest and largest we have ever been in. Wifi worked well and for the price in that area a bargain. Close to the center of town a two minute walk and you are there. The parking was in an enclosed area which was very nice.

"Comfortable, spacious room with jetted tub."

411Elle, Portland, Oregon 26/07/2017

Our room at this hotel was wonderful. It was a very large space with a king bed, good lighting, a Keurig coffee maker, balcony with table and chairs, a jetted tub, and was very comfortable. The staff was friendly and courteous. The location is very central, yet the room was quiet and we did not hear any street noise. This is one of the nicest Best Western hotels we have visited.

"Very clean"

T2773DPpaulp, Salt Lake City, Utah 24/07/2017

Great location. Very clean and comfortable hotel. Walking distance to everything. A little pricey but I guess that's Sun Valley. Staff was friendly. Bedding was comfortable. Indoor pool and hot tub was nice. No continental breakfast was a bummer at $200 a night.

"Nice place to stay"

travelinman335, Nampa, Idaho 11/07/2017

We stay at this hotel whenever we are in Ketchum. We were disappointed that a new hotel across the street ruined the view of the mountains, but that didn't change the quality of the Best Western in Ketchum. Try it, I think you will like it..

"Sun Valley Trip"

kevinbZ8212YD, United States 27/06/2017

We came up to Sun Valley for a wedding. Unfortunately for the maids we were going in and out of our rooms all day long. They were very accommodating by cleaning the rooms when we were gone for awhile, and always asked at what time they could clean the rooms.

"Good, but a bit overpriced"

User 26/06/2017

Obviously everything in the Sun Valley is going up in price. This establishment is nice and conveniently located. The room was tidy. The bathroom was a bit small but that could have been our room. The porches are very small--you have to sit sideways. If you think you are going to get a view of the ski mountain, you will NOT. A huge, modern hotel has been built across the street, blocking the hill. Watch the tiered pricing--we thought we paid for breakfast in the morning but apparently no--we were handed a coupon for $5 off breakfast at the adjacent restaurant which did not open until 8. Nice but late for us. In sum, nice but expensive for what we ended up getting.

"Enjoyable stay in the Sun Valley area"

mchenryed, Murray, Utah 22/06/2017

The Best Western Kentwood is a very nice hotel located within walking distance of the business district of Ketchum. I decided to stay here for a recent weekend getaway. Check-in was painless and the staff was friendly and helpful about what to see and experience in the area. The hotel has a nice jacuzzi and indoor pool area that hit the spot after a long day. They also have a fitness area. They also have an outdoor meeting area, but it is adjacent to the parking lot. The room was spacious with a nice bathroom. The bed, I felt was comfortable, although my wife wasn't fond of it. There was complimentary coffee / tea in the room. The air conditioning / room temperatures worked great and there was a nice balcony overlooking the main drag. Room noise was minimal and I actually slept quite well. The room was pricey, about $150 a night for a Saturday and Sunday night. Granted everything in the area is expensive. I would stay here again. The room was clean and it was located on the edge of the business area, so you really didn't have to deal with too much commotion. I would certainly recommend staying here.

"Clean and tidy hotel for the night."

keithY651, London, United Kingdom 18/06/2017

Like other reviewers there are some niggles. There is no bar or restaurant and the adjacent breakfast place indeed doesn't open til 8 and like many other travellers that's just too late. We were on the 3rd floor and our patio doors would also not lock. The big TV was fantastic and easy to see so perhaps our bed posts had indeed been sawn off! There is a very small gym that has seen better days but you are so close to the bike trail surely that's better to jog on rather than a machine! The rooms were clean and big, the bed comfortable, the water hot and until some morons at 02.45 decided that it was perfectly acceptable to shout and holler a great place to sleep. It's a few minutes walk into town so very well situated. You're not going to get a top notch experience but it worked for us!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We are glad you had a wonderful time in Sun Valley and didn't spend all your time in your great over sized room with a lovely balcony to use. Nice to hear your TV was placed just right for your convenience,and you noticed how large, yes,at 42",it is, and with High Definition channels! Our location is steps away to downtown,all the fantastic restaurants, nightlife,bars,shops,movie theaters,and grocery store. Each room has a sm microwave,refrigerator and bar sink which is very handy,especially if you have an early flight, fun or need a midnight snack,to stock up in with all your breakfast,desert or thirst items needed. Most of the restaurants in our small resort area do not open till 8am,so the local favorite cafe follows suit. I hope you let the staff know that you were having trouble locking your patio door so they could help while you were there. Thanks for staying with us!

"Greater Continental Divide Motorcycle Street Ride"

Kathie S, Henderson, Nevada, United States 16/06/2017

Very, very nice. The hotel was very pretty and clean. The room décor was like nothing I'd seen in a long time. So very nice and comfy. We had requested lower level (there were 12 motorcycles/13 people). They had m/c parking in the garage which worked out totally awesome for all of us. Our room was about 3-4 doors down when we walked in from the garage. The guys were thrilled with the pool and spa and the outdoor seating area that adjoined it where they could watch the pedestrians while they enjoyed their dips in the pool/spa and had their beers. The bed was quite comfortable and the room was very quiet. The only downside (if you want to call it that) is that upon check in we each were give a $5 voucher to use towards breakfast in their restaurant. The problem is we were leaving at 7:00 AM – and I'm sure other travelers leave early to head on to their journey – and their restaurant didn't open until 8:00 AM, which in the 12-14 days we were gone was 1-2 hours later than most restaurants open for breakfast. What's up with that? Perhaps that's how they save money ($65 for all of us)!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you for choosing the BWPlus Kentwood Lodge to host you and your friends. Most of you all made your own reservations and we didn't know that a group of you were arriving till you all stepped into our lobby to check in. I am glad to hear that everyone enjoyed our amenities and it was great to see everyone enjoying themselves. Having the restaurant on premise, we don't have a typical continental breakfast, like most that have this arrangement. So the hotel gives our guest a complimentary voucher to spend at the restaurant for what ever they may choose for qualifying rates, per paying adult. If someone books on a 3rd party such as, Expedia or others, it does not apply. So reserve on or with us directly and enjoy this amenity! Breakfast places in our small resort town do not open till 8am. There is 1 coffee house that opens earlier and a Starbucks. We gave many options and the guys in your group said they prefer to ride and get on the road with the motorcycles for an hour before they have breakfast and were happy to go early still. Maybe you weren't aware of their preferences. The Café is rented from us, and we do not make their hours of operation, so that guest will not use the vouchers we save money. Hope the rest of your ride was successful and wonderful. Thanks again for staying with us!

"Room for improvement "

Kevin-NewTricks, England 15/06/2017

Me and my wife stopped here during a road trip. First the good points: Staff were friendly and helpful The room had a nice little balcony for sitting on The bed was comfortable Nice new tv's Easy parking Air conditioning works fine Not so good: You can't see the lovely new TV from bed. The bedpost at the bottom of the bed obstructs it (see photo). You can't move the tv it's stuck down. You can't move the unit the tv is on as it weighs a ton (trust me I tried). We are on a long trip and wanted a night in to relax. Not so good when you can't see the tv. Breakfast is at an attached cafe (if you pay for it). We looked in but it seemed gloomy and not very clean. We walked to the supermarket instead. Also the cafe doesn't open until 8. Not great if you're trying for an early start. In general the decor is tired and old fashioned. The room felt quite dark and not very cheerful. Our patio window wouldn't lock. Probably not a problem on the second floor but it should be fixed. Overall Ketchum is a lovely place and not a cheap place to find a room. However we didn't think this place represented good value. P. S. Diy tip. Saw off the end of the bedposts. They don't support anything then you could see the tv!

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
I am glad to hear you enjoyed our staff and the hotels amenities when you stayed with us at the BW Plus Kentwood Lodge. I am sorry the large HD 42"LCD Tv wasn't exactly placed for your convenience during your stay. I hope you would have said something to the staff to help get it centered just right for you and also to help you with the slider's door lock. On all the slider's there is also a secondary pin lock as well,I hope you found it too. We haven't had any trouble with anyone and their balconies,especially since there is a wall that divides rooms between them..and the second floor being taller than normal. The cafe follows suit with the rest of the restaurants in the small resort area in their opening time. They actually just redid their flooring and are a local favorite. Our decor is with custom log furniture, river rock from the local rivers,custom iron works,with leather and Penal ton wool cushions in the lobby all bringing in the local western flavor of our North west area. We hope you had a great time in the Sun Valley during your stay, which is much different than where you are from.

"Business Trip"

AARON K, KIMBERLY 12/06/2017

Every time we are in Ketchum we stay here. This is a great place to stay. Kids love the pool when we bring them. As a Best Western this is one of the best. Within easy walking distance to lots of food, and other shopping places.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you very much for your wonderful review. We really do appreciate it and are so happy to hear how much you enjoy your stays. We hope to see you again!

"best hotel, best value, in the sun valley area"

Marta R, Caldwell, Idaho 08/06/2017

this is the best hotel to stay in while you are in the sun valley area... the rooms are big and comfortable, beautiful design, the appliances are modern and esp the refrigerator is quiet! we have been in some that we would have to unplug the refrigerator at night because it was so noisy! the indoor pool and hot tub are super nice! the staff is very accommodating and friendly! it is so close to sun valley, and the best value around!

"Great place!"

Lorraine O, Oakland 06/06/2017

Stayed in rm on 2nd flr (202?) end unit which was bigger than standard rm because it has a sitting area & 2 windows for more natural light. We stayed in early June (after a bike race) so I don't think the hotel was full.

"Ketchum Central Best Western"

User 05/06/2017

Location, services, cleanliness, parking, value received and comfort all excellent. Proximity to skiing, mountaineering, restaurants, central Ketchum shopping and cafe's all excellent. Better yet décor is very understated but blends well with the mountain west setting - a great contrast to the newest hotel of glitz and glamor just erected across the street.

"Great hotel in Ketchum"

Nellietex, Eagle 30/05/2017

Please check the attached restrurant Wrap City the hotel links with and sends it patrons..Very Poor...we are VERY traveled have just returned from Athens, before that interior of Mexico to he Copper Canyon, and before that this year Switzerland!

"very nice hotel"

User 29/05/2017

this is a very nice hotel with nice rooms. convenient location. very nice staff. will defiantly stay again. it is walking distance to down town and restaurants and shopping. I can not say enough about this h9tel and the location.

"Romantic Getaway"

Thomas E, Meridian, Idaho 21/05/2017

We had excellent service and beautiful accommodations! Excellent value! They offered us the honeymoon suite with a fireplace. We were taken excellent care of by the staff. Beautiful views from our room!

"1st business trip to Ketchum"

Derrick J, Yuba City, California 30/04/2017

Hotel is nice and staff are friendly. They glady accepted the packages we sent out a week in advance and held until our arrival. The beds are comftorable with plenty of accommodations. Bathroom could be a little bigger. Gym is a little small but has everything you need. Will continue to stay here.

"Another relaxing visit!"

ColemanBoise_Idaho, Boise, Idaho 10/04/2017

We visit Ketchum twice a year and always make a point of staying at the BW Kentwood Lodge. Its room are comfortable, its pool and spa are inviting, and there's a good informal breakfast (and great coffee) available next door at Wrap City. A movie theater and countless galleries and restaurants are within easy walking distance. All in all it's everything we need or want in Ketchum.

"Best Western Review"

maryjok83, Ketchum, United States 05/04/2017

Reeked of pot, not a family friendly stay, hotel staff just did not give a crap that second floor hallway reeked of marijuana, too much chlorine in pool, charge on card did not match what I was told charge would be

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I did research your comments with the staff. I also found that you had made your 1st reservation with a 3rd party Expedia company. The staff supported and helped you to be able to cancel this reservation when it was in the cancellation period, and then walked you into one of the rooms with a discounted rate. I looked at both folios and you did receive the discounted rate. They also made me aware that you were questioning the Credit card authorization process where we hold the amount of what the room, tax and incidentals would be on the credit card till you check out. Maybe this is what you are referring to when you stating the charge on the card did not match, because it will not match what the final sale would be at the end of your stay. The bank would call it pending...and once the final sale is made the remainder is not held any longer. Incidental charges may be in case phone calls were made direct from the room, items charged to the room, pets in room, when we don't allow them etc which need to be paid for other than for the Room and tax of the stay. The front desk staff on duty at the time of your call about the pot smell in the hallway, did do her best to help with the smell in the hall way in trying to air it out and find the culprit. It was a Friday and being full we have all ages of guests in house. Your room number was not provided for her, so she wasn't able to call you back with a response. I am sorry you felt the pool had too much chemical in it. We use Bromine and at the public state levels. Maybe as busy as it was,it adjusted for this. I had Maintenance check it out, thank you for letting us know. The staff said you and your son enjoyed the pool, so I am glad to hear this. You have stayed with us before and we appreciate your business. We are glad you feel comfortable in staying with us. I would like to offer you a free room upgrade your next stay with us. Once again I apologize.

"Quite dated hotel, no breakfast"

Patrick G, Garden Grove, California 15/02/2017

I recently went to the hotel, it appeared to be manageable so I decided to upgrade to be nicest room in the house. It was a little bit disappointing. The Decour was strangely Native American in nature, it did have a jet tub in the room and a fireplace. It also did have two balconies, which came in handy since the hotel across the street decided to completely ruin the view of the mountain by building a five story hotel in the way. The staff was fine, room was clean, but there wasn't a whole lot of going above and beyond that is common in a highly tourist driven town. The biggest thing that surprised me was that they offer a breakfast right on their website but they do not have breakfast. Also, if you do not want to take the 9:15 bus to the mountain, you will be walking 4 to 5 blocks away to catch the silver line or the redline which pick up every 10 minutes or so.

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
We appreciate that you stayed with us and enjoyed the area. We are located in a ski town in rural Idaho where Cowboys ,Shoshone and other Indians and Miners live. So we have incorporated this community feel within our décor. We have a restaurant on the premises so we do not have a typical continental breakfast, so we do offer a breakfast rate online only, like many hotels who have a restaurant on premise that is not the hotels. The free city bus accommodates guests in our area, 3 times in the morning,with the bus stop across the street. They have already looked at the use and found they will be trying to have more frequent stops next year, which we have had in the past. I am glad you noticed how clean we keep your room and the hotel as we make it a priority. We are steps away to the Restaurant's, nightlife, shops, theatres, grocery store, in which we becomes one of the best locations in the down town of our small town.

"Kentwood Lodge Ketchum Id"

I7779WYvalerieh, strawberry, CA 11/02/2017

Always the best, the staff is so helpful (Vickie and Gabby, the best), location nothing better! We like it better than the new Limelight across the street, Kentwood rooms has more character, and its a smaller hotel so I think better service

BWPlusKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Thank you so much for staying with us, We think you and your friends are the best ever too! We look forward to your stay and enjoy you all while you are here. We appreciate your wonderful review and your taking the time to do so! We look forward to your next arrival!

"Great Home Away from Home"

LJSMedfield, Medfield, MA 01/02/2017

The staff at this hotel is great. We had a small issue and to resolve it they kindly upgraded our room. The beds are extremely comfortable and the rooms are spacious. We enjoyed the pool and hot tub after skiing and the vouchers for breakfast next door. It is close to everything, has plenty of parking, and is a great option.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your great review, We feel honored that you would feel that we are a great home away from home. We are glad you enjoyed our staff and they were helpful, our indoor pool,spa and the café on premise. They make their food to order so its fresh and yet fast..a great stop before going off to ski. We hope that you are able to join us once again!

"Reasonably priced, exceptionally located, and wonderfully staffed."

wdlander, Post Falls, Idaho 26/11/2016

We have stayed here often over the last five or so years, and have found each and every experience delightful. the rooms a re clean, the hotel is wonderfully cared for and staffed. Located perfectly in Downtown Ketchum, you can park your car once you get there, and never drive again to see any of the in town attractions. excellent dining opportune ties or locally owned shops.

"Nice hotel "

User 11/11/2016

The check in was a breeze and the ladies at the front desk were friendly. The room was clean and welcoming. The bed is amazingly comfy. And for being a "Lodge" it wasn't overly cheesy, it was decorated tastefully. Would definitely stay again.

"Right Downtown . . . and it IS the BEST!"

ForrestHBrown, Bluffton, South Carolina 09/11/2016

This hotel property will put you in the right mood while staying in Ketchum. Motif is perfect for the Sun Valley/Ketchum area and delivers on your expectations of an outdoor feeling. The exterior is log/stone and my room was furnished in beautiful log furniture. Plus . . . this property was within waling distance of the Ketchum downtown area and the Pioneer Saloon for drinks and dinner.

"Too Bad"

User 19/10/2016

My husband occasionally has business at the local hospital, and this is his preferred place to stay because of its proximity to shops and restaurants. A major flaw that we have not experienced elsewhere: NO hot chocolate for the non-coffee drinkers. Really? NONE?? The tiniest place we've ever stayed, in the tiniest of towns, have had hot chocolate available for their patrons. And not even an "I'm sorry" from the staff. Too bad. This might be our last time here.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Debra, I am so sorry that we weren't able to provide you with a packet of hot chocolate. We generally have it available during the winter season when its colder. We are pleased that we now have a new larger vending machine and we are able to include Chocolate and Strawberry milks in it. Whats also nice about our location is that we are right next door to a grocery store, and with having a small microwave and refrigerator in all of our rooms, it is pretty convenient for a guests stay. We appreciate that we are your husband's preferred place to stay and we hope to accommodate you again.

"Great Service, Clean, Warm and inviting"

Sallianne M, Sydney, New South Wales, Australia 19/10/2016

I recently hosted a small group in Ketchum and we all stayed at the Best Western Plus Kentwood Lodge. Cindy and her team were easy to work with. Accommodating and providing great customer service. The rooms were clean and it was great to have the sink, microwave and fridge. Bathrooms spotless. I had no complaints from my guests and they all enjoyed their hot breakfast from Wrap City - a great initiative between the two businesses.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you Sallianne for the wonderful review! We enjoyed you and your attendees and appreciated all the planning that you did to accomplish such a smooth stay for everyone. I hope in having the conference room to gather and have your speakers in for your group worked out well with the logistics of your activities. It was really great to work with you as well and we hope that we will be able to do so again in the future. We would really like that!

"Kentwood Lodge welcomed us (we have a service pup)"

BartonRix, Las Vegas, Nevada 27/09/2016

I called in advance of arrival to make sure our "Max" would not be a problem, the Kentwood front desk/reservation was very helpful in making the necessary arrangements for a first floor easy access room for us. (Thank You, sir) Room was close to front desk, easy access, parking, clean, comfortable, king size bed (as requested) nice place. we will stay again, the breakfast room is actually a restaurant (kind of) attached to Kentwood Lodge, and has very good "wraps" we were given a voucher

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for such a nice and thorough review! We appreciate your pro-activeness as well and I am glad everything went so smoothly for your stay. The restaurant on premise is a local favorite and we are happy you enjoyed their menu too. Thank you again!

"Very nice, clean "

User 24/09/2016

This was a very nice and clean place . We booked last minute through Expedia. Said it was last room available for $214. When we arrived the sign said they had vacancies. We ended up in a handicap room but it was nice and very clean.

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Hi Debbie, We appreciate that you took the time to write a review for us. In working with Expedia or any 3rd party association we only allocate a number of our rooms for them to sell,not all of them. Therefore you may see that we still have rooms available when you arrive. They also may sell rooms at different rates that may be more or not than what you may have booked directly with us or on our site at The Handicap room may have been the last room they had available to sell us with. Please visit our web site or call us the next time you'd like to join us and we will accommodate you whole heart edly! I am glad to hear you appreciated how clean and nice our lodge was. We hope to see you again!

""Ketch" this place to stay in Ketchum"

nancy m, red banks wisconsin 19/09/2016

What a lovely place to stay in Ketchum! I booked this hotel online and got an immediate confirmation notice emailed to me. When we arrived earlier than the check-in time, the desk clerk Cindy indicated the room wasn't ready yet, but we completed the paperwork and at her suggestion parked in the under cover parking lot with a space near the door and elevator. After wandering around Ketchum and shopping for a bit, we returned and got our keys and went to our room. Great room! End unit with windows on two walls, one a sliding door onto a small balcony with chairs overlooking the mountains. Perfect for cocktails and snacks. The room looks brand new and is nicely furnished with a King Bed, couch, computer work table, a chest of drawers and a bench for luggage. There is a little bar with a fridge, microwave, bar sink and a Keurig single cup coffeemaker. Bathroom and amenities are great, and towels and linens high quality. Everything was clean and quality made. It wasn't a big issue, but the TV remote didn't seem to work. It had me flummoxed and I called the front desk to let them know and to see if maybe I was doing something wrong. They indicated they had just converted to new cable system and TVs and maybe it wasn't hooked up correctly. They indicated maintenance would be right up. 15” later Kent came in and found out the problem in short order. The nice wooden TV stand was blocking the transmission of the remote to the cable box. He was very friendly and we had a nice time talking with him. We told him we were from Green Bay WI and the nice desk clerk had mentioned she has a sister living there. He said “I know, because she's my sister-in-law and the desk clerk is my wife and we actually own this hotel.” Talk about hands-on management! We used the hot tub after dinner and the whole pool area was spotless with towels provided. There is a great little restaurant attached to the hotel, Wrapcity, and we were given $5 vouchers towards breakfast. Everything in town is within walking distance. I highly recommend this lovely place, The Kentwood Inn, for your stay. I know we were here in off season, but it was very quiet in our area and I would be very comfortable staying in this space for a longer period of time than our two nights. Thanks Kent and Cindy!

BWPlusKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Nancy,what a great job you did,for such a fantastic, and thorough review for us! We are really happy you had such a great stay and it was wonderful to get to know you both. We look forward to having you stay with us again! All our best! Cindy

"Always Great!"

Power J, Camarillo, CA, United States 14/09/2016

I have stayed here many times over the course of 15 years. The Lodge is always immaculate and the rooms are always up to date. Great attitude and impeccable cleanliness. The lodge is located in an excellent location and everything is within walking distance.

"Sun Valley bargain!"

User 12/09/2016

If you want a wonderful, large hotel room with fireplace that's centrally located in Sun Valley...Kentwood Lodge is perfect! The rooms have a small refrigerator, comfortable bed and ample bathroom. Love the fireplace in every room!

"Great Value!"

Marilyn V, Eagle, United States 09/09/2016

Clean, Very comfortable bed, great location, swimming pool open until 11 pm. Quiet too. Excellent accommodations. Marilyn 9-16 Wagon Days Weekend in Ketchum. Located in the best spot in Ketchum, close to everything. We didn't even rent a car this time.

"In the heart of Ketchum"

User 05/09/2016

This hotel is within walking distance of the entire town. We loved the convenience. The staff was super nice and facility very clean. The fun supersize was a huge heart shaped jacuzzi tub in the room. Lol! It is definitely well priced for what you receive

"Good value"

Randy O, norfolk Ne., United States 01/09/2016

Good value for the money, Cheaper than other hotels in the area, Staff was very accommodating. Some construction dust from project across the street. Great place to eat breakfast at the wrap shop in the hotel.

"Aging..but well"

lvthwest, Virginia 29/08/2016

This place is locat ed near the south end of ketchum right off main St. Rooms are xvery comfortable decorated in a western motif..but tastefully. The place is dated but very lean and furnished well in a spacious room. Price wise it is probably the best we a l in a way overpriced area. Only negative is no breakfast items.

"Good deal, great location"

Brian N, Eagle, Idaho 10/08/2016

The Best Western in Ketchum was recommended to us by friends as a relatively inexpensive option for accommodations down town. Our friends were spot on as the weekend we stayed there comparable rates were at least 50% higher than the price we found at the BW. We weren't sure what we were getting into, frankly, with prices this much lower. The location is right on Main Street and we were greeted by a very knowledgable hostess named Vicki. She checked us in without a fuss and even moved us to the second floor at our request. The lobby is rustic but organized and very clean. There is an indoor pool with two floating duck decoys for fun. The "gym" is very full of decent equipment but has very little floor space and feels quite cramped. There is an elevator and a clean, carpeted stairway for access to upper levels. Our room came with a king bed and was surprisingly large and extremely clean. It was furnished with a large bench, two sitting chairs with a coffee table, a sink and counter as the coffee station and the generic refrigerator. Bed side tables, a TV and dresser rounded out the room. The closet was roomy and tub/shower worked well. Overall a decent room. We had a window that faced the back parking lot and did not experience any road noise at night. The walls are a but thin and we could hear any conversation taking place in the hallway, so we would recommend ear plugs which we normally bring on trips. The bed was so so. Firm but not very comfortable. We stayed two nights and didn't sleep well either night. When one of us moved the other woke up. Definitely not a premium mattress, but good enough for a night or two. Location wise this is a gem. We walked to restaurants, the Lodge, shopping, and even to some hiking trails. If you're walkers and don't mind ear plugs and perhaps taking a double queen option, this hotel could be a very good solution for you. We would consider staying here again in the future.

"Good value in Sun Valley"

OklahomaOKC, OKC, OK 10/08/2016

We stayed in a 2nd floor room on the opposite end of the registration area. Our room was quiet and comfortable. While the hotel is a bit dated, it was clean and a great location to walk to downtown or other activities in the Sun Valley area. We also enjoyed the nice selection at breakfast -- fresh fruit, yogurt, etc. which were beyond the traditional unhealthy fare offered at many hotel buffets.

"I really wanted to give this hotel 5+ but..."

Hill_Country_Photos, Kerrville, Texas 02/08/2016

Overall, this is a great hotel -- as long as you don't need wifi. The staff was no help, suggesting it was probably our device & not a problem on their end. I have 2 cell phones (1 android & 1 iPhone), an iPad, a Windows laptop, & a Mac laptop. None could connect to the wifi. When I went to the front desk there were 3 other people complaining about the same problem. We were told to "try turning your phone off & on, move around the room to try & find a better spot, or come down to the lobby & try there." I tried all of those things & none of them worked. Of course, I can use my cell phone but sometimes, even if your on vacation, you need to do something more complex and it requires connecting to wifi on your laptop. If you're here on business, it might be essential. For me, this is a deal breaker. I probably won't stay here again & I won't recommend it to others. That said, everything else about this hotel is great. Quiet, nice rooms with modern amenities, convenient covered parking, indoor swimming pool, breakfast place right next door (they give you a voucher), excellent housekeeping. The only thing lacking is wifi & for me, that is an essential. If I'd known the wifi didn't work I would not have stayed here. So, 5 out of 5 if you don't need wifi. Otherwise, consider staying somewhere else.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, I am sorry to hear of your frustrations and apologize with a statement from the company who switched out a part for our internet system while you were here. We called their tech support during your stay and they kept telling us our system was running complete. We then noticed in one area of the hotel there was a pattern and we asked them to dig a little deeper. They did find the area was searching for access points further than available with in the hotel for that area. Other areas in the hotel were working fine. They remapped that area and all is fine now. Here is a statement from the company: August 5, 2016 RE: Recent Guest Internet Ratings To whom it may concern, Our customer the Best Western Plus Kentwood Lodge, to assure continuous service for their guests,recently upgraded the wireless controller at their hotel wireless guest network. As with any new technology deployment there were some adjustments that needed to be made to optimize the operation of the wireless infrastructure. During this process, there may have been some service issues which may have caused the hotel's guest to have a less than optimal or negative experience. Be assured the adjustments have been made and the guest network is operating at an optimal level and we are monitoring the wireless network. Best Regards, Jim Shipway President BestComm I hope this helps and we are super happy that you enjoyed the rest of the amenities and your stay at the hotel! We hope to see you again!

""Slowly Catching Up in Ketchum...""

SurLaRouteEncore, Salt Lake City, Utah 01/08/2016

While not a fan of Best Western properties (we used to call'm Worst Western), I've got a soft spot for the Kentwood. When Sun Valley is in your plans but you don't want or need the upscale appointments of the resort proper, the Kentwood offers a great location, good value and professional front-desk service. Once settled in, you can walk or ride your bike all over town and leave your SUV parked for days. After all, it's just short run up to the Resort. Built in the early 90's, the Kentwood is long overdue for the inevitable freshening. A casual chat with one of the hotel's loyal long-time jack-of-all-trades guys just prior to our departure, however, gives me hope that the owner has slowly realized that Sun Valley visitors like a bit of class even in a national-brand inn. It took the Kentwood forever to jump from big-tube to flat-screen TVs. Now all it needs to do is to trash that fuzzy pre-digital picture for HD. Our guy says it's coming. The new card-reader door openers are a nice upgrade…bathrooms have been freshened a bit, too. The thermostat-controlled in-room HVAC unit is QUIET and the rooms are clean. But the common areas really need some TLC, particularly hallway carpets. The elevator continues to run at glacial speed. The half-hearted attempt to inject a Native American theme on the walls should be…well…evaluated, to put it nicely. Still, a decent stay, all things considered.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, than you for a great run down of the wonderful amenities we will be offering our future potential guests! I am glad to hear you have a soft spot for us and enjoy staying here. We agree with you in putting money back into our product. We are not only the General Managers but the owners who live here locally,not like many of the other hotels in town. We are here daily and have pride in our hotel. This past fall we gutted out the guest room bathrooms and had custom cabinetry built for it and the custom wardrobe doors in the guest room,granite counter tops,all new bath and lighting fixtures,mirrors,wallpaper,paint,with shower surrounds made out of a brand new trending product. Our TV's are larger than any of the other hotels in the area with being at 42",and yes! we are working with our provider to have the newest remotes and receivers available trading out the ones they have now installed. Sooo we'll be able to have the HD,yeah! You can only use what is available; when they have it available. This May we put in the new RFID radio frequency door locks and June we replaced the in room coffee makers with new Kuerig ones and upgraded coffee products. We also upgraded our bath amenities in June too! In July we redid the whole hotel phone system! and then had new upgraded WIFI equipment installed..whew!! that's alot! yes,maintenance tries to keep up with the guests and their riding their bikes down our hall carpets,mud from hikes and good all around fun. We have renowned photographers: David Stoeklin,Jeff Lubeck,and Kevin Syms works in the hallways and custom dream catchers:sweet dreams,with a wool rug in the rooms denoting our western heritage. Local River rock and log are also used at the property as well. Thank you! for letting me elaborate on what we have to offer and we look forward to your next visit.

"Not worth the money"

User 31/07/2016

leaky faucet that was never repaired, lipstick stains on the bath towels, no water pressure in the shower, and poor front desk service. The covered parking limits you to not more that a dozen spots that are very tight for anything over the size of a small SUV. For the $269.00 per night price I'm sure you could find a much better hotel for the money.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Bette,On behalf of the entire team,I would like to apologize for not exceeding your expectations for your past stay with us. I am sorry that you didn't realize that the Maintenance staff had been to your room to check for the leak you mentioned. Due to this I made the dept cards to leave in a guest room who had reported an item,so the guest will know they were in to check on it and if something starts progressing we hope they would re contact us. Both Housekeeping and the Maintenance didn't hear a loud drip,as they were looking for a leak as noted, other wise they may have been able to change the filter part while you were there to make it any less. I am sorry to hear of the rest as well,as it is not the norm.We have been awarded many outstanding Housekeeping and Maintenance awards by Best Western listing us in the top 5% of the brand. We also have plenty of parking to the back side of the hotel as well as the coveted under building parking area ,and maybe you would have felt more comfortable with more room for your vehicle there. We hope you had a great time in the Sun Valley/Ketchum area while you were here!

"Annual Business Trip"

Jennifer N, Sherman, Texas 25/07/2016

I stay here every year and every year it is very nice. They recently updated their bathrooms, which was a nice surprise. I come for business and you can walk everywhere in town and I am also able to work in my room nicely. Will be there again next year.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you so much Jennifer for the wonderful review,we really appreciated it. We're happy that you noticed and liked our new updated Guest room bathrooms! We are delighted to hear you'll be visiting us once again,we appreciate you and your business.

"Best of Ketchum"

Gil B, Warrenton, United States 21/07/2016

This hotel just gets better. New Keurig coffee makers in the rooms and new "touch" door locks. New hotels being built in Ketchum where you will be able to stay for much more of your dollars, but if you want to feel like family, the Kentwood is the place to stay. Great People!

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Hey there Gil, Thank you so much for the GREAT! review and noticing how we do have some new recent upgrades for our guests. We are really glad you were surprised and so enjoyed the new Kuerig coffee makers and upgraded coffees! The new guest room door locks that have been replaced and upgraded to the new Radio frequency door locks,which have been great too,no more swiping,yeah! We are all enjoying how easy and efficient they are. Thank you again for being one of our favorites,and we appreciate that you and your crew stay with us. Thank you for being a part of our family!

"Great Stay. Clean, Quiet, Close to Everything Downtown"

RABSeattle, Idaho 04/07/2016

Just back from a three night stay in Sun Valley. The BW Kentwood Lodge was great. I don't come to SV often and have stayed at the SV Lodge the last two visits. For this trip I looked to stay downtown and save some $$$s. The Kentwood Lodge was fine. It was clean. Staff was friendly. WiFi was free and worked well. I read earlier reviews and there was a few grumblings on the breakfast coupon for WrapCity next door. I had no problems here - the coupon covered breakfast and coffee fine... Also it is downtown and an easy walk to your favourite restaurant, bar, or shop. Will stay again.

"Excellent room"

Nebulous77, Wollongong, Australia 03/07/2016

The staff were helpful and got me checked in efficiently and gave good eating recommendations. The room and bathroom was large and well laid out with very nice furnishings. Everything was very clean, the bed was large and the pillows and mattress comfortable. The wifi worked well, no problems. Would definitely stay here again.

"Don't expect fast, good, easy breakfast."

User 01/07/2016

Stay somewhere else. The only convenient place to have breakfast wasn't good. You stood in line and gave them a chit. then waited, or you phoned in and picked up a burrito. - that's it. Easier at other BW hotels.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Jeanette, I am feeling a little confused... When looking at your scoring,YOU SCORED THE HOTEL A TOP 5 IN ALL CATEGORIES: of Sleep Quality,Service,Value,Rooms,Cleanliness,Location,...but then you give us an overall score of a 1..? I am glad you enjoyed the hotel and all that we accommodated you for, but this seems un reflective of this. I am sorry that the Wrap City Cafe on the hotel premises is a local favorite as well,and yes, during the busy summer season there might be a line..just like waiting to scoop eggs out of the container or using the coffee machine at a typical continental breakfast. They do provide other items and it doesn't have to be as a burrito..they also plate their meals. They serve a variety of items such as eggs,sausage,bacon,Idaho potatoes,smoked trout,oatmeal,fresh fruit,bakery items,homemade soups,chili's,Quesadillas,Salads,assorted cereals,granola. I do hope you come try us again and we can host you in the most comfortable way we can as we did this visit.

"Downtown Convenience"

Carolyn P, Las Vegas, United States 27/06/2016

Great location, could walk to shops,restaurants and pick up groceries. Our room had two comfy queen beds, large TV, full refrigerator, microwave and plenty of room to unwind. After hiking all day, the lobby heated pool and spa was heavenly with a view of outside trees and flowers. Our room was cleaned to perfection each day. Will probably stay there for the Oct. Jazz fest. Definitely good value for the money.

"Unique property, enjoyed our stay"

TeamW4, Dublin, Ohio 19/06/2016

I like Best Westerns because each one is unique, not the cookie-cutter layout. This property is decked out like a ski lodge, with the pool adjacent to the lobby which leads out to a small patio in the parking lot. (I could see parking getting tight in the high season). Only complaint about the room was the bathroom lighting was waaaaay too bright for a middle-of-the-night potty break. They had I believe four 100-watt equivalent LED lamps. You could have done neurosurgery on the counter. Surprised to see complaints about the breakfast -- I didn't even expect any. It was a nice bonus! Wrap City is attached to the hotel, out on the street. The $5 will almost cover a bacon, eggs and toast breakfast...and they will put it on a plate if you don't want a wrap. If you just want coffee or a bagel, they have that too. Only complaint is they don't open until 8. We ended up spending two bucks and change for a party of 4 after the coupons and the quality of the food exceeded most breakfast buffets. There's a supermarket next door and the hotel is walking distance to everything in Ketchum. They even have crosswalk flags!

"Overall comfortable and well appointed."

Gowzer, San Diego, California 15/06/2016

This hotel is right on Main St. as you come into Ketchum from the south. The rooms were roomy and clean. The bed was very comfortable. The room had a small refrigerator, microwave, coffee maker and an additional sink. The decor was attractive. We would definitely stay here again. They do give a $5.00 coupon to a wrap restaurant right next door, but we didn't bother using that since we love having breakfast at the Kneadery just a block away.

"Very Quality oriented hotel right on the main drag with nice rooms and a balcony, pool,hot tub, and storage"

User 07/06/2016

Overall a great experience. The room was clean and nicely appointed with a small but useable balcony, fridge and wet bar, and coffee. Nice pool and hot tub and you can store your ski's or bikes indoors if you like. There is a new hotel going up across the street that blocks the view of the ski slopes but if you get out and walk a half block you can see the runs. The front desk staff wasn't all that friendly but no issues with the service. Very convenient location.

"Great location"

John D, Victor, Idaho, United States 31/05/2016

I went here over Memorial Day Weekend. The hotel is very clean and the location is perfect to walk around town so you can keep your car parked for the stay. All of the staff is extremely friendly. My one complaint would be the noise. I could hear my neighbors through the wall and noise in the hallway. I am going back to this hotel though because of the staff, the cleanliness and the location.

"Very Nice Two Day Getaway"

User 27/05/2016

The room was very impressively clean, coffee in the lobby was the best, and everything was literally in walking distance of our hotel. We couldn't have chosen a better place to stay. Just one thing only stopping this hotel from it's five star rating "Breakfast". We booked a room with breakfast, our hotel offer two each $15 dollar coupons per person total of $60 dollars for our two day stay(the coupons are also good for lunch). Next to the hotel is a place called 'THE CITY WRAP' were breakfast or lunch is offer on limited menu in a Wrap or Bowl your choice. Anyway not to belittle the place, but we found a excellent place for breakfast called the "KONDITOREI", Cafe with European dessert, Coffee, Tea, and Breakfast menu. So don't pass it up or you'll leave Sun Valley wanting.


John W, Kelowna, British Columbia 18/05/2016

We prefer Best Western because of the bed quality and the king bed here did not disappoint us. Nice hotel well appointed with a pool and exercise room . Staff very pleasant and helpful with suggestions for things to do in the immediate area.

"Unfriendly staff, free breakfast not as advertised, "tired, old hotel""

John S, Seattle, Washington 17/05/2016

How Best Western attaches it's name to this place I don't know. Upon check in we were greeted with an unfriendly face who seemed to resent working there. The table in the room did not have a nearby electrical outlet that a person could use for charging his computer battery ( I guess we should have asked for an extension cord ), the furniture & room were just plain " tired ". The building is old. The place is beyond remodeling and should be torn down. For the " free " breakfast you're given a $ 5 voucher to go to a dumpy adjacent public restaurant whose sanitary standards are observably poor. We chose not to eat there for that reason...... and anyway, no way is $ 5 sufficient these days for a breakfast.

"Great Place for Meetings and for Staying"

User 08/05/2016

The hotel is very clean, comfortable and welcoming. The staff is awesome. Very helpful. The conference room we used for the business conference was clean, comfortable, had all of the necessary equipment and was secure. The BW Kentwood Lodge is reasonably priced and is in a very convenient location. I highly recommend it.

"Great place for extended stay to enjoy Ketchum."

Jimbo83340, Sun Valley-Ketchum, Idaho 04/05/2016

We have enjoyed this hotel in Ketchum. The management and ownership is excellent. This hotel has one thing in mind.....that is to make your stay in Ketchum comfortable and enjoyable. The check-in is easy and they will give you the best deal available. The rooms are nicely furnished and most have decks. The people at desk are receptive to your needs. The breakfast coupons are great for the wrap place next door, that have the best food in town. Parking is under building and on-site and very safe. Book this hotel and enjoy Ketchum.....

"Great place"

Greg B, cortez, CO, United States 03/05/2016

Had an outstanding time at BW Plus Kentwood Lodge in Ketchum. Perfect location, clean rooms, upbeat and positive staff and very relaxing. Central location for recreation, dining out and walking though town and area. Definitely the place to staff when visiting the Sun Valley area.

"Great Hotel in Ketchum ID"

Jeannette T, littleton, United States 30/04/2016

Wonderful hotel, staff are wonderful, very accommodating! Courteous, pleasant. Hotel is very clean, great location and convenient, you can walk every where downtown. Easy to find , right on Main Street Clean rooms, clean lobby.

"wonderful hotel"

Ginny D, Lahaina, Hawaii 29/04/2016

Loved this place ...clean, friendly all the things you want after a day travelling ...The rooms were lovely and the staff was great. Close to walk into town which was a bonus ...only a 5 dollar breakfast coupon versus the great breakfasts you usually get at a best western but I would still highly recommend this hotel

"Relaxing stay"

User 28/04/2016

Great place in downtown Ketchum. Easy walk to everything. Friendly staff and clean rooms.I will stay here every time i come to ketchum. Indoor pool and jacuuzi a plus. definitly try wrapcity when you are there for breakfast.

"No Breakfast and Bad Beds"

Rob2222, Boise, Idaho 27/04/2016

Checked into the hotel and the staff was very nice. After climbing 3 floors of stairs my room was very nice. I rated this poorly because the bed was not good. That was the toughest bed that I have ever slept on and I travel a great deal. I was given a ticket to walk to a restaurant for breakfast. I would never stay here again, because I just want a hot breakfast at the hotel.

"Perfect Stay, GREAT bargain."

Mike L, Milford, Connecticut 25/04/2016

Accompanied my wife to her seminar. 3 nights here. Great room with 2 queens, large sitting area, large full, equipped kitchen. Separate bath sink and counter as well as bathroom. Shower was great, beds comfortable. Pool and jacuzzi and adequate fitness room. Get this, $139 per night with $10 breakfast voucher to Wrap City next door. Convenient on Main St.. Plenty of parking. I will recommend to everyone!!!!

"Consistent quality"

Charles D, Boise, Idaho 21/04/2016

Our first stay at this Lodge was in 1998 and since then, it has become a regular Ketchum stop. Best thing about it is that nothing has changed - it looked as pristine in April 2016 as it did in May 1998. Located at the south end of Ketchum's Main Street, one can walk to most everything Ketchum has to offer and you are a short, five minute, drive from the Sun Valley Resort grounds.

"Not sure about the "plus""

clarksdale, england 30/03/2016

Well positioned hotel a few blocks from the town. Bright lobby, efficient receptionists, rooms an average size, with options of fireplaces or kitchenettes ( not sure why you can't have both). Nice , thoughtful decorative touches, both in the common areas and rooms, which are a change from the generic. No breakfast offered. Currently, a new hotel is being built across the street in the front of the hotel so, for the next three or four months, I would avoid front rooms, as the work starts about 7.30am. There is also a constant hum in the top floor of the hotel, which is odd and unusual, and runs all the time. The place has a pool and a small gym. I am not sure why it is a Best Western "plus"... It seems pretty standard ( a good standard, though ), and I would like to know how BW differentiate between their "standard hotels" and their "plus" hotels

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Dear Sir, I am glad to hear that you enjoyed the amenities that we have to offer, for your stay. There are many differences between a "Plus" or a "Standard" Best Western. A "Plus" is to have an Elevator for your use,An Electronic Front Entry door,Higher Thread counts for towels and sheets,Upgraded bath amenities with a conditioner included,Upgraded in room coffee choices,Higher end guest bathroom fixtures,Higher quality Guest room supplies,clock radio with Mp3 connection,irons,hair dryers,cups,ice buckets,waste baskets,note pads,free water in the fitness area,just to name a few differences we have for your stay with us as a "Plus" and many of the other hotels in the area do not have. We also have included in all of our rooms a small microwave and refrigerator for your convenience.Thank you for staying with us during your trip thru the Sun Valley,ID area.

"Great location to an amazing ski mountain"

TravelustNYC, Eastchester, New York 29/03/2016

Stayed here in January to extend a business trip into a ski trip due to the location in Ketchum right across from Sun Valley / Mount Baldy. It was a perfect location less than 5 minutes to the mountain resort (which is simply awesome!) and on the edge of the village an easy walk to a lot of restaurants, bars and shops. It was a nice looking hotel w/ a Western motif. I would say it is a solid *** establishment true to its Best Western roots, maybe a bit nicer than most BW hotels (I don't know I've only stayed in 3 total) and comfy but certainly wasn't high end but was indeed solid. The room was nice and again decorated in a Western style w/ wood furniture, a balcony overlooking the mountain and had a comfy bed. It had an indoor pool and a hot tub that got fairly hot, which was nice after a long day on the mountain. The front desk staff was friendly and gave me good advice about eating at the "Pio." The one thing it could have used was a better coffee bar in the lobby with real half/half or cream as a better way to start your day. But all in all it was a good place and I would stay here again for a return ski trip.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you TravelustNYC for the wonderful review of your stay with us. We appreciate that you took the time and effort in recognizing many of our amenities and features our guests get to enjoy during their stay. We also have the restaurant on premise,Wrap City Cafe, that is able to provide the guests with a fabulous coffee,espresso,or wrap,home made oatmeal with toppings or other great items to get their day started even better than the upgraded in room coffee or a cup in the lobby. We also provide a small refrigerator and microwave in each room for the guests conveniences. So glad you had a wonderful stay and we look forward to seeing you again.

"Ski vacation"

SuzanneLS, Reno, Nevada 24/03/2016

The perfect location for every convenience. We walked around to all the shops and restaurants from the hotel. It was great to get dressed for skiing inside of our room and then get shuttled to the ski area by the town transit buses. I also loved the indoor pool and jacuzzi! The rooms were clean and the bed was comfortable!

"Great location and clean, nice, new or perfectly maintained hotel."

User 22/03/2016

I was moving from Denver to Seattle and stayed in Ketchum for two nights so I could ski at Sun Valley and check out the town. The Kentwood Best Western is right across the street from the bus that takes you to the ski area. It's also walking distance to some great restaurants and I even caught a concert at Whiskey Jacques one night. The pool and hottub are nice and the $5. coupon at Wrapcity made breakfast close to free. On it's own, the $150 per night doesn't seem like a great value, but compared to the other lodging options I found, I certainly can't complain. In addition to the fireplace, there was also a refrigerator and extra sink in the room.

"Good location"

beckett1, florida 13/03/2016

close to everything, This is a clean rustic hotel. Approx. 20 plus years old. Nice room with gas fireplace. Heated indoor pool/hot tub. I would stay here again. Hotel staff is friendly professional and accomidating

"9:15 am"

Paula C, Kuna 07/03/2016

Nice accommodations, friendly staff. Room was clean and orderly. Shower pressure was light and you could hear people chatting in the hallway as they pass by, but other than that no complaints. Breakfast at Wrap City was good.

"Great location and decent hotel"

Robin M, Wyoming, United Kingdom 29/02/2016

This hotel is located right on Main Street in Ketchum, making it very easy to walk to all locations in downtown. The hotel itself is very decent with clean rooms and pleasant staff. The facility is pretty basic but clean and convenient. It's not super cheap but nothing really is in Sun Valley - comparatively, the BW Kentwood was a good value.

"Sun Valley Skiing"

User 29/02/2016

A very comfortable hotel in an ideal location. Very Good Value. Shuttle bus stop 2 blocks away to lift area and easy walk to shops and restaurants in town. The breakfast next door (with coupon from Best Western) was cooked to order and satisfying.

"Just what we wanted!"

Robert N, Elgin, Illinois 28/02/2016

This place is not the Ritz, but was exactly what we wanted. Clean room, decent bed, good pool/hot tub, efficient daily maid service, fair price. Perfect in town location, convenient parking and ski storage. Walk to numerous restaurants and grocery. Daily coupons for Wrap City worked out great. Since they don't open until 8, we would stop after skiing and pick up a bagel, fruit, muffin, cookies for next morning breakfast.

"Great Place to Stay"

User 28/02/2016

We stayed here for a weekend of skiing and found this is a very convenient place to stay. Free parking is available and it's a short drive to the slopes or if you prefer you can take the shuttle bus that picks up right across the street. After a day of skiing we relaxed in the hot tub and got cozy in our room with a fireplace. Downtown shopping and restaurants are within walking distance of the hotel.

"family ski vacation"

John K, Saranac Lake, NY, United States 27/02/2016

Good overall for family. Good size pool and hot tub. Easy drive to ski mountain. In town so easy walk to restaurants. Large room. Comfortable beds. We opted for the kitchenette which was helpful for a longer stay. Decent size bathroom. Room was quiet, mostly free of exterior noise. available washer/dryer helpful for longer stays

"Great hotel, great location"

June D, Keswick, United Kingdom 20/02/2016

Just back from a fantastic trip to Ketchum, first visit to Idaho and loved it. Hotel was in a very good location, handy for skiing and great restaurants in the town. The room was spacious with good facilities and an extremely comfortable bed. Nice bathroom with plenty of hot water and nice white fluffy towels. Very special thank you to Vicki and Gabi in guest services. They went out of their way to be helpful and friendly and helped to make our stay very special. We would definitely return to this hotel if we make the 6,000 mile journey from the UK again. Also enjoyed the indoor pool and hot tub (as it was a winter trip) and would have used the gym if we hadn't used up all our energy on the ski slopes. Thank you again!

"Nice Hotel"

User 04/02/2016

Very clean hotel with a helpful and polite staff at a good price versus other ski towns in the center of Ketchum within walking distance of shops and restaurants. Bus stop across the street to take you to either River Run or Warm Springs base lodges.

"Great visit!"

Aaron K, Cozumel, Mexico 04/02/2016

We came here on a family trip before mama had to have back surgery so it was like the last hooray! We really enjoyed our stay here and were pleased with the service and help that we received from the staff.

"Great location Plus"

mtschindler, Park City, Utah 24/01/2016

It's a Best Western not Westin but I highly recommend it. At about $200 per night I think it's the most affordable place in Sun Valley. It's clean, has pool and jacuzzi plus exercise room, ski lockers and laundry. The manager CINDY is the best asset. She knows all about what's going on in town, had great suggestions for meals and things to do, but also turn me onto a discount lift ticket for the resort - a great asset for someone who visits for the first time. Location is perfect, walking distance to everything and 5 minute ride to the resort, just don't park on the street - local police will award you $50 ticket.

"Place to Stay n Ski"

Naomi H, Vancouver WA, United States 24/01/2016

In the past we got a condo and walked to the lifts. We preferred catching a bus to the lifts maybe a mile away, but walking in the evening to a nearby restaurant. It was wonderful to be able to keep our car parked, then to use public transport when we liked. With a grocery store (and health food store) just a block away, and so many wonderful restaurants within a few blocks, it works for us! This hotel is clean, comfortable, and quiet. I recommend it!

"Vibration, no Breakfast in the facility"

sjgomi13, Boise, Idaho 20/01/2016

Newly renovating. Nice interior but odor. For breakfast, we have to go to the restaurant next to the facility and we just have $5 reduction per person. The worst thing was the vibration in every morning. I couldn't stand for the strong vibration and machine like sound. I felt sick. It was like car sick. On the last day, I found that the room next to our room was the stuff laundry room. The big washing machine was there. No wonder why. The lady at the front desk told me she would report that to the manager. No word of apology or warmth.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Best Western Plus Kentwood Lodge we strive every day to provide superior customer service. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I have authorized a free night stay for one night at our hotel to try us again at a different area of the hotel. We would have hoped you would have visited with us before your stays check out time to give us an opportunity to accommodate any of your sensitivities or requests before your stay is over. After staying for 3 nights I would have hoped you would have given us the chance to move you to a different area of the hotel for your stay after the first night,to be more comfortable. I looked at our availability and we would have been able to do so. In regards to your comments about breakfast,on our website,where you booked your reservation,our information lists that we offer our guests a complimentary voucher to Wrap City cafe upon qualifying rates, and that we do not have a continental breakfast. The number you may receive is for the number of paying adults. The restaurant is connected to our hotel,it just has a different entry,and the space is rented to them. I was able to finally visit with Liz who was at the front desk when you checked out, to see what occurred upon your comments. She said she apologized and she felt you may not have understood her very well,with the language difference when the two of you were trying to communicate. We hope you had a wonderful time in the Sun Valley/Ketchum area during your stay and we hope to see you again.

"Sun Valley Ski Trip"

Tom T, Saint Louis, Missouri 14/01/2016

Pretty basic motel. Rooms are nice, clean and staff generally attentive. I was expecting something more based on its prior ratings. Asked for some assistance a few times and just got what I asked for, no offers of real help, ie getting a ride to the airport. Room items replenishment was a little iffy. Sometimes lots of towels, other times the basics. Coffee service items inconsistent.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for having your ski week include us for your lodging. We enjoyed you and your friends, and hope you all had a fabulous time in the Sun Valley/Ketchum area. It sounds like you were new to us and hadn't known about all that we had to offer,compared to the other hotels in town. We have many amenities that most of the other hotels do not have. Which include a small microwave/refridge/sink granite counter bar area,upgraded in room coffee/bath products,pillow topped beds,with higher thread count sheets,42"lcd tvs,in all rooms,voucher towards your cafe purchases, and your room came with a balcony,and ski mountain view. Not to mention a fantastic location so your right where the restaurants,nightlife,shopping,& grocery store is, steps away. I am sorry for the inconsistencies from housekeeping and I will go over it with them. We look forward to your next stay.

"Nice place, clean & convenienth"

KathrynandTerry, Seattle, Washington 11/01/2016

Other reviewers have told the story well: no frills but comfortable and clean. Close to River Run Lodge and within walking distance of "downtown Ketchem". They offer a $5 voucher for breakfast at the wrap restaurant located next door, which if you don't go for breakfast, you should try for a quick, healthy, cheap lunch.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your nice no frills review. I am glad you had a wonderful stay with us and enjoyed the best location in town and Wrap City Cafe who is on our premise,tremendously. I am glad you noticed how clean and comfortable our pillow top bed,triple sheet ed (with higher thread count) linens, compared to standard hotels, were. The extra large 42"LCD(when most hotels provide 32") TV's provide a great comfort to your stay with many of our rooms including either a gas fireplace or balcony. Each room has a small microwave,refrigerator and extra sink area,with custom log furniture.The upgraded bath amenities and deluxe in room coffee are wonderful too. We remodeled the bathrooms this November and have new custom granite counter tops,all new bath and lighting fixtures,wallpaper,sinks,and custom alder wood cabinetry. New custom Alder wood wardrobe doors with new this year and electronic front entry doors too! We have an ultra clean program in place and we are glad you enjoyed the clean,covered TV remote and extra hand sanitize r placed in the room for an ultra clean feel. Thank you for staying with us and we look forward to seeing you again!

"Quick Ski Vacation"

Keith J, Ketchum, United States 03/01/2016

We wanted to get a last minute trip in to ski Sun Valley. We book a double queen room. It was great - small sitting area and fridge and microwave really helped. It exceeded our expectations. The hotel was very close to a variety of restaurants and the heated pool and wonderful hot tub were great. We would stay here again.

BWPLUSKentwoodLodge, General Manager at BEST WESTERN PLUS Kentwood Lodge, responded to this review
Thank you for your wonderful review for us. We really appreciate that you stayed with us and enjoyed the amenities and great location we have to offer. I am glad you got a chance to enjoy the indoor heated pool and spa,it has such a spectacular view of the ski hill area as well. Thank you again and hope to see you for your next trip here to the Sun Valley area.

"Good value"

David W, Everett 02/01/2016

My wife and I stayed 5 nights for four days of skiing. The room was comfortable and clean and the decor theme throughout the Lodge was pleasing. There should be more insulation between floors, because we often heard the people above us walking around at night. The fireplace in the room was nice and heated the room quickly. We will consider this same hotel for a future visit. The hotel is a good value. If you plan to stay out late at night, then plan to rent a car, because taxi service at times is lacking. Many very good restaurants are within walking distance. Hence, a rental car is not necessarily a requirement. Free town bus service was perfect for getting to the skiing and back to this hotel.

"Fantastic room for the price!"

L B, Los Angeles, California 28/12/2015

It's a solid 3 star, no frills hotel with comfortable beds and immaculate maid service. The owner and the staff are friendly and helpful. The rooms are comfortable and CLEAN! The location of the hotel is central to everything you need in town and conveniently located next to the Main Street Market which has a wonderful selection of foods for reasonable prices. One thing that could be improved is the bus system. No one in town seems to really understand the bus system and even with a schedule in hand we were left stranded multiple times. If all the hotels in the SV area got together and worked this out, that would make it amazing!

BWPLUSKentwoodLodge, Owner at BEST WESTERN PLUS Kentwood Lodge, responded to this review
It was nice to meet you too and I am so glad to hear you had such a great stay with us! Thank you for letting our future guests know about how we have the best location to offer. Also in having the Market conveniently located next to us being such a plus and so convenient for our guests especially since each room has a small microwave,refrigerator and extra sink area,with custom log furniture. I am glad you noticed how clean and comfortable our pillow top bed,triple sheet ed (with higher thread count) linens, compared to standard hotels, were. The extra large 42"LCD(when most hotels provide 32") TV's also provide a great comfort to your stay with many of our rooms including either a gas fireplace or balcony too. We remodeled the bathrooms this November and have new custom granite counter tops,all new bath and lighting fixtures,wallpaper,sinks,and custom alder wood cabinetry. New custom Alder wood wardrobe doors with new this year and electronic front entry doors too! We have an ultra clean program in place and we are glad you enjoyed the clean,covered TV remote and extra hand sanitize r placed in the room for an ultra clean feel. Thank you for staying with us and we look forward to your next visit with us!

"Great location"

pamb056, carlsbad 09/12/2015

The location is on Main which is the perfect location to walk to resteraunts, shopping and blocks away from Bald Mountain skiing. Gorgeous mountain 63 runs, and long slopes. Ketchum is the town and very quaint and nice. The locals are very friendly. The hotel is nice, comfortable, under ground parking, nice jacuzzi, I liked the counter with sink and coffee station, refrigerator. The room was beautiful.

"ANother Great BW In The Ideal Location"

BobsCupcake, Portland, Oregon 28/10/2015

We actually tried to get a room at the Tamarack Lodge first, but they were full and suggested we try the Kentwood Lodge instead. Thankfully, they had an availability! We were given a room that was clean, nicely appointed and had a small balcony over-looking the town. They also offer free covered parking, which is so convenient. And there was a signed Remington bronze in the lobby, which impressed the heck out of us! We would definitely stay here again.

"Great location, friendly staff"

Kfam704, Charlotte, North Carolina 26/10/2015

The hotel was in a great location in downtown Ketchum, We were greeted by the very friendly and helpful front desk staff. Our room was on the back side of the hotel, the room was very large, clean, and comfortable. Although there was construction, we never heard it, and the front desk staff made it clear that we should let them know if we were disturbed in any way and they would take care of it. A great value for the money! We will definitely be back!

"Excellent Choice"

James M, Jackson, Wyoming 26/10/2015

Helpful staff, very clean, plenty of room, excellent bed/mattress and the nearby Wrap City restaurant served a very creative breakfast. When the construction is completed Kentwood in Ketchum will be ideal.

"Fantastic Lodging Experience!"

Piper58, North Carolina 18/10/2015

After checking Trip Advisor, we booked a room at the Kentwood Lodge as we were driving into Ketchum. We hit pay dirt! Downtown, easy walk to all the restaurants and shops - cannot get any better! The rooms are spacious and spotless, gas fireplace included. Staff was exceptional - so friendly and incredibly helpful. We enjoyed our stay so much we stayed an extra day. Delicious (coupon included in room rate) breakfast at the Wrap next door. Free undercover parking.

"Very nice hotel for great location"

Lissa S, Pflugerville, United States 13/10/2015

Hotel was very nice, everyone was super friendly who worked there. The location is fantastic! Close to downtown and all the shopping and restaurants. I will highly recommend this hotel for travelers. I would definitely use this hotel again when staying in Ketchum.

"probably the best in the immediate area"

citycat66, New York City, New York, Usa 12/10/2015

The hotel was clean and comfortable, and the staff at the front desk and in housekeeping professional and friendly. Ease of parking was good, and the hotel is attractive. We found the breakfast voucher for $5 a real bother as we had to go outside of the hotel to a small wrap restaurant next door, and try to figure out how to use the voucher and get even coffee and oatmeal....forget OJ or any sort of eggs with $5 was a confusing, and not worth it as the food wasn`t that good any way. We saw several guests from the B.W. trying to figure out how to use their vouchers when they went into the little restaurant.....all more effort than it was worth. They should figure out some other way to provide breakfast fi it is supposedly included.

"Old Favorite in Ketchum"

User 09/10/2015

Love the location and friendly service at the Kentwood. The rooms on the main street side of hotel are loud due to road noise and construction but backside is better. Covered parking and nice lobby bathrooms and ski/bike storage is great!

"It's nice!"

User 05/10/2015

Love it! Con - breakfast only included with "qualifying rates". Front desk explained, if you book through a third party your rate doesn't qualify. Lame-o! Pros - the rooms are very well kept. Every room has a mini fridge and microwave. ?? We had an awesome view, despite the crane. Indoor pool and hot tub. ?? Within walking distance to a lot of shops and places to eat.

"Good Value-Pleasant staff"

MessyArtist, MessyArtist 05/10/2015

Everyone was very friendly at check in and check out. The room was clean and comfortable and the location is walking distance to any where in Ketchum! We were offered $5.00 off at next door Wrap restaurant which was very good.

"Quiet and Comfortable"

Gail H, Bonita Springs,Fl, United States 04/10/2015

Great location...easy for walking around town and to restaurants. King bed and ample space for all the luggage. Regular coffee pot where I could brew my own coffee. Friendly and helpful staff. When in the area, would definitely stay at this location again.

"A tale of two rooms..."

BobnIdaho, Meridian, Idaho 30/09/2015

Over the last three weeks I have stayed at the Best Western Plus Kentwood Lodge on two separate occasions. To begin with, the staff of this hotel are super friendly and top notch. They make it a pleasure to stay here. The hotel has a nice, large indoor pool and hot tub, as well as a workout room. The location can't be beat because you can walk to any shop or restaurant in town in just a few minutes. The rooms have a wonderful western decor, with different rugs and Native American style motifs. On my first visit I booked a basic king room. I was given a room downstairs across from the pool. The room was well appointed, having a microwave and mini fridge as well as a large counter top with a sink. This is in addition to the bathroom which has its own sink, etc. Some hotels I have stayed at will not have a bathroom sink if there is one outside the bathroom, but this was not the case. There was ample storage room (a large closet as well as dresser drawers) along with a table with two chairs and a nice, big flat screen TV. The bed was a beautiful king with a wood frame. It was extremely comfortable. The bed also has a large blanket folded up at the end which was a nice touch. This room was extremely quiet, comfortable and homey. Once caveat is that they seem to be skimpy on the towels. You get two bath towels, and they aren't that large. There is a tag you can leave on the door for special requests when they make up the room the following day. We requested an additional two towels. We received no extras, so I am not sure what the point is of having a special request tag if the request will be ignored. That is my only complaint as far as the service at this place. Everyone was stellar otherwise (and possibly this was overlooked by the maid and was a fluke). My girlfriend and I loved everything else about this room. Then we returned this last weekend. When booking, we saw that a fireplace king room was the same price as a normal room. We opted for the fireplace room as it sounded romantic. This room was on the second floor and the layout was the same as the normal king room except for a large fireplace in the corner. We read many reviews that said the fireplace was just a light bulb. This is NOT TRUE!!! You flip the switch and a bright light does appear to come on. At first I assumed the reviews were right, but the more I looked at it the more it seemed like it really didn't give the ambiance of a fireplace. Then, after about 10 seconds the flames lit. The "light bulb" is an igniter. We were quite pleased with the beautiful blue flames that flickered. Be aware though that the fireplace shuts off and automatically comes back on at random intervals (it must have some sort of thermostat or something). The room will definitely heat up nicely. Now for the negatives to a second floor room. I don't know if it was the location of this particular room or if the entire second floor is this way, but the noises were maddening. Every toilet flush. Every sink being turned on. And what I can only assume was a hot water heater (it sounded like a jet way up in the sky not moving, and it would last and last and last). The noises didn't really become apparent until about 7 am (and we had not spent a lot of time in our room the afternoon and evening before, so we had not noticed) and they continued until we finally just got out of bed. We contacted the front desk about moving to the room we had on the previous stay, but it was booked. The staff did try to find some better options for us, but other than a two queen room on the first floor they only had other rooms on the second or third floor. We decided to keep our room rather than move to another room on the same floor that would possibly have the same issues. Overall this hotel is wonderful. The noise thing was definitely not pleasant, and I have no idea if it was just the location of that room or if it occurs in other rooms along the second and third floors. All I know is that I will request my original room in the future because it was perfect. And on our second stay we happened upon the room as the maid was cleaning it and we did get our extra towels by asking her directly. I will definitely stay here in the future because overall it's a great value and a nice hotel. And all of the staff are amazing.

"Good Location"

LGTrav, Cincinnati, Ohio 30/09/2015

Pros: Location is great. Within walking distance of everything in Ketchum. Room was very clean. Breakfast coupons ($5 ea person) for Wrap City next door. Food was great and reasonable. $5 goes a long way. Cons: Basically, the rooms are decorated in an 80's lodge theme time warp, with furniture too large for the room. The fitness center had equipment out of the 70's and was so stuffed full of equipment that more than 2 people in the room would be overwhelming. Staff was efficient, but not very friendly.

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