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Réservez votre séjour dès aujourd'hui !


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Codes Avantages

Destination

Kansas City, Etats-Unis

Date d'arrivée

01/12/2022

Date de départ

02/12/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Premier Kansas City Sports Complex Hotel, Kansas City

4011 Blue Ridge Cut Off, 64133-1418, Kansas City, Etats-Unis - Voir sur une carte
Best Western Premier Kansas City Sports Complex Hotel - Vue extérieure Best Western Premier Kansas City Sports Complex Hotel est idéalement situé dans le centre de Kansas City. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Il n'y a qu'un seul hôtel qui offre des tarifs exceptionnels, des chambres accueillantes et une situation imbattable à proximité des stades : le Best Western Premier Kansas City Sports Complex Hotel. Séjournez dans cet hôtel de Kansas City pour avoir toutes les attractions de Kansas City à votre portée. Nous sommes juste à côté des stades Kauffman et Arrowhead, qui accueillent respectivement les matchs de baseball des Royals de Kansas City et de football américain des Chiefs de Kansas City. Les passionnés de sports apprécieront notre établissement !Les villes d’Independence et de Raytown sont également proches, ce qui fait de cet hôtel sportif de Kansas City le lieu de séjour idéal pour rendre visite à vos amis et à votre famille dans la région. Par ailleurs, grâce à sa proximité avec de nombreuses entreprises de la région, comme Cerner Corporation et Russell Stover's, et à sa salle de réunion pouvant accueillir jusqu'à 250 personnes, le Best Western Premier Kansas City Sports Complex Hotel est également parfait pour les voyageurs d'affaires.Après une journée passionnante à Kansas City, retournez dans ce charmant hôtel non fumeur pour vous détendre dans une grande chambre confortable avec réfrigérateur, cafetière, fer et planche à repasser, sèche-cheveux, accès Internet haut débit, télévision LCD 107 cm et matelas à plateau-coussin.Les autres prestations disponibles dans cet hôtel incluent un délicieux petit déjeuner chaud, complet et gratuit chaque matin, un bar-grill sur place et un centre de fitness.Réservez votre chambre dès aujourd'hui dans le meilleur hôtel de Kansas City. Passez un excellent séjour !Veuillez noter que les balcons des chambres ne sont pas accessibles aux clients.

Best Western Premier

Kansas City Sports Complex Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Dépôt en coffre-fort à la réception ou dans la chambre
    Dépôt en coffre-fort à la réception ou dans la chambre
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Personnel multilingue.
    Personnel multilingue.
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 125 voyageurs
Note attribuée
Excellent
30
Très bon
15
Moyen
16
Médiocre
27
Horrible
37
CONSULTEZ LES AVIS POUR
En couple En couple
14
En famille En famille
11
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
20
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Best Western"

5
Robynchiles70, Independence, Missouri 17/11/2022

Was easy to find. Clean room, the bathroom was clean. Had plenty of towels and refrigerator worked good. When you enter the building the lobby is very nice gives you a comfortable feeling. Would recommend this hotel to anyone.

"KC Chiefs game"

5
thevillagefirefly, Taos, New Mexico 12/11/2022

It was a very nice place to stay especially for football games. The bar/lounge was obviously crowded but the staff did a good job keeping up. The breakfast set up was excellent and the staff acted quickly to clean the tables.

"Older hotel that suits it's purpose but nothing more"

3
User 08/11/2022

We have stayed at this property twice to attend a sporting event. We travel with a pet, so this is a nice pet friendly hotel that is very convenient to both the Royal's and Chief's stadiums. Both stays we have been given room 100. AVOID this room at all cost. It should be converted to a storage closet. I guess it is just poor luck, as there is no way a pet friendly hotel has only one pet friendly room. The room is basically in the elevator and hotel lobby. You can hear everything that happens. It is extremely loud and after you have not slept all night due to the noise, housekeeping starts knocking on the door at 8:30 am and keeps coming around every hour until you leave. Pros: Convenient, Pet friendly, clean. Cons: Pricey, uncomfortable beds, dated, loud, understaffed (even pre covid)

"Best Western Premier Kansas City Sports Complex Hotel"

5
Vacation9172020, Huntington Beach, California 20/09/2022

The staff was very helpful, hardworking and friendly. The room was clean and comfortable and this location was perfect for our trip. I highly recommend this hotel and we would most definitely stay here again.

"The pillows on the beds are phenomenal and made the stay worth it. Hotel is right across from stadium for chiefs and mad"

4
User 18/09/2022

The pillows on the bed were phenomenal and made it worth the stay. Only 1 I've maker was working and we could not take any breakfast food to our room. Right across the street from the chiefs stadium which made it great for going to the chiefs game

"Great location, Service and Room OK"

3
Tom G, Moorestown, New Jersey 17/09/2022

Great place to stay if starting a bike trip on the Rock Island Trail south from Kansas City. Short ride to the trailhead. Great view of the stadiums. Hotel and room was clean. Disappointed in room air conditioning efficiency, cooked to order breakfast food and staff were good (disappointed they were not running their buffet the day we stayed). The pool area was clean and enjoyable for our group. Front desk staff were friendly and helpful.

"Normal Stay"

3
User 06/09/2022

We had a normal stay for the Labor Day weekend. They had a challenge for serving breakfast on the first morning, and tried to compensate but did not compensate well. The room is a bit cramped, water pressure is low. You should always ask the front desk for the room needs, they are not automatically provided or refilled every morning unlike other hotels.

"Okay for access to the stadium. Not the best service."

2
User 29/08/2022

If it wasn't for the location, I would not stay here. The staff was not around half of the time and multiple guests had to find someone for sheets, towels, etc. Towels were left outside our door...we didn't return until after the baseball game.

"Great location!"

4
lindamctravels, Omaha, Nebraska 27/08/2022

Great location if you're attending a baseball or football game. Also very convenient to downtown and Other attractions. Friendly and attentive service. It wasn't our 1st stay and it won't be the last.

"What a joke"

1
User 26/08/2022

They run this dump like a prison. You are not allowed to take even your breakfast to your room. This place is a joke. The people that work the from tldest are miserable and the air conditioning doesn't work.

"Not worth the money"

1
User 17/08/2022

The only good thing about my stay on this weekend was that it was walking distance to the ballpark. No pool, no restaurant, terrible TV reception, no internet and NO breakfast offered. All these amenities were supposed to be included in the price I paid for the weekend. Not worth the 600.00 I paid:(

"Baseball Trip"

4
User 16/08/2022

Stayed at this hotel to watch a weekend of baseball at Kauffman Stadium. Location was perfect for the weekend and not too far to enjoy the nightlife in downtown. Uber was accessible from the hotel. Hotel staff was friendly and helpful.

"If your going to the game..,"

4
GiTi50, Boston, Massachusetts 09/08/2022

If you are going to the Royals games and you don't want to drive or pay for parking at the stadium then the Best Western Premier is the place to stay. I'm 67 years young and I walked to the stadium. I Ubered from the hotel to see KC and eat at the best BBQ joints and it cost me less? than a rental car for 4 days I would have given BWP 5 stars if the pool was available. I'll be back to stay to see the Chiefs play.

"Not a good place to stay at any price"

1
User 08/08/2022

approximately 2 hours to check in. NO express or pre-check in allowed. Room was not yet serviced. When it did get serviced, sheets were not changed, no coffer service not fully wiped down. Air conditioning issues. Food or lack of food at the free breakfast was an issue. Guest Services were cheerful and helpful.

"Adjacent to Kansas City Sports Complex"

4
Montgomery B, Omaha, Nebraska 08/08/2022

Very convenient if you are going to a Royals or Chiefs game. Just walk across the street and down the hill and you're there. Clean rooms with fridge and microwave. Fantastic staff all around, friendly and cheerful! Nice breakfast buffet with eggs, bacon, waffles, bagels, cereal, milk and juice.

"Worst hotel ever"

1
User 07/08/2022

Worst hotel experience ever the breakfast is very mediocre its the best part about it the hallways smell like mildew and feel like a sauna the the rooms are very small and cramped and out dated and very over priced. I wouldn't recommend staying there ever.

"Junk"

2
User 07/08/2022

Very outdated, A/C kept room at a constant 79… it was set at 61. There was medicine on the floor. The wallpaper was falling from the walls. I pre-registered so I could save time but waited in line, behind 3 people, for 20 minutes. I chose this hotel because of its location near Kauffman stadium. They charge premium prices because of location but definitely do not put money back into the building.

"The convenient location is not worth the stay"

2
Dave A, Colorado Springs, Colorado 26/07/2022

We booked this hotel so that we could walk to the K for a Royals baseball game. That plan worked out great. The staff at the front desk, bar/grill, breakfast and throughout the hotel were kind, gracious, accommodating and friendly without exception. The TV/fridge/shower/wifi in the room all worked well. From there, things were pretty much disappointing and not at all worth the price of the room ($250). Two of the three room keys issued were not programmed correctly. The hallways had an unpleasant, strong odor. The walls, ceilings, trim, furnishings, etc. were mostly tattered, stained, broken or otherwise dingy. The ice machine on the sixth floor was out of service. The air conditioning in the room was not able to cool to the temperature we set and ran constantly. The Bar/Grill was only open from 5pm - 10pm on Saturday and they had no food service for appetizers/dinner making it impossible to patronize the Bar/Grill before or after the game. We were issued coupons for breakfast but no one was available to collect them? The hot food selections on the breakfast bar were stored at room temperature which could have made us sick for the long drive home. This property is basically on par with a cheap Roadway Inn but incredibly overpriced because of it's location near the sports complexes.

"Great for concert at Kauffman Stadium"

5
knc232, Omaha, Nebraska 22/07/2022

Stayed for Motley Crue / Def Leppard Stadium Tour 2022 at Kauffman Stadium. We picked this location so we could walk to concert instead of getting stuck in stadium traffic. I pre registered. At check in time a large line formed quickly. Some one called out my name because I was pre registered. I went to different area of desk and quickly signed the papers and was given a key card. No kidding! Two minutes and I had card key while everyone else waited in line. General Manager was wonderful. Bar was opened early for us so we could have a drink before the concert. General Manager helped make us a special "GM breakfast" with a few of his childhood favorites. Breakfast burritos were great! All staff very friendly and helpful. Beds and pillows very soft and comfortable. Would stay there again.

"2022 Stadium Tour Hotel"

5
justbeinghonest20, Ozark, Missouri 21/07/2022

We had our room booked for (July 19,2022)for a long time before the concert and we were so glad, we had a friend ask us if we could get them a room and with the help of General Manager Ramon Hinson and him and I talkin almost weekly he was able to make it happen , I will tell you he is the nicest man We got to meet him as he was checking us in, the staff at this hotel are so nice and very helpful with everything, this hotel Is clean and the beds are very comfortable they do also offer a breakfast in the mornings, unfortunately during this time right now the restaurant is not open , they do have a lounge area open I am not sure of the hours and I do not have pictures as we were running late and had to get to the stadium for the concert, I will tell ya this is the place to stay for a Royals game or if you are going to Chiefs Kingdom at Arrowhead you can walk I will recommend this hotel I mean even if you are not going to a game or concert they will be there for you and willing to help, GREAT JOB Ramon and your entire staff keep up the great work !

"Yuck!!!"

1
User 02/07/2022

This location should by no means hold the premiere name. we've been to many other best westerns in far better conditions than this one is. The management should be changed over if I'm being completely honest. Upon arrival, it does not have that clean hotel smell that should be coming from it. It also should have been a warning sign that the location is not ideal with other run down dumps around it. We only chose this location due to attending a Royals ball game and the convince we believed it would bring to traveling to that with a little one. It's not an ideal walk or crossing to the game. The exterior is a complete dive, and not kept up. The photos online must be older and from previous management. There seemed to be a lot of lingering so called friends of the workers hanging around there. This is not good imaging for the hotel, let alone the Best Western brand. As for the room itself, ick! The ceiling looked to have mold spots, and the wall paper bubbling and falling from the wall. The bathroom toilet was easily clogged, and we were gifted a plunger to fix it. This tells me this is a common occurrence. The tub did not drain water very fast at all! Nothing like standing in a shower with 6-8 inches of water within the tub. Needless to say, I would never consider putting my little one in this tub to bathe, even with a towel laid down. The plumbing needs some major work. We were also disappointed to find out that their pool was not working. Found this out by one of the many people hanging around the front desk area as we were dressed up for the pool and ready to go. Breakfast was to have a full buffet. This was not the case, they ran out of majority of the food by 7:30am! We decided to cut our reservation short and leave after 1 night, rather than stay thru our 3 night reservation. Long story short, I should have read the previous reviews and this could have been avoided entirely. If I can save anyone else from this disgust, you're welcome!

"Royals Game"

5
cpoole79, Hutchinson, Kansas 30/06/2022

Quick and friendly check-in. We had multiple rooms and they worked to get rooms together on the same floor. Our rooms were clean and ready for us. Our view was great. Housekeeping was helpful! Definitely will stay here again!

"Doesn't deserve Premier distinction"

2
molleyc, Dover, Delaware 29/06/2022

After declining housekeeping the first night and privacy sign on our door, staff still entered our room while we were away for the day. None of the ice machines worked but only one was marked out of order. Breakfast vouchers were required but the staff collecting them was not friendly and did not always remember who they collected vouchers from.

"Needs an overhaul"

3
925matthewp, Saint Albans, West Virginia 27/06/2022

First, the positives: Front desk staff was friendly and helpful. The wait staff in the breakfast area was a nice gentleman. Easy checkout. Hotel is a short (but somewhat dangerous) walk to Kauffman Stadium across four busy lanes of traffic (a hotel shuttle to the stadium would be a great idea on game day). The negatives: ground floor hallway smelled really musty and foul, the sixth floor hallway and room air conditioning units were horrible. The breakfast requires a voucher and absolutely no food is allowed to leave. The bed felt old and springy. One of the elevator shakes a ton going up. Felt like it wanted to breakdown at any time. It was uncomfortable as heck (like the room bed). Overall, probably okay for a one night stay but definitely avoid long term (or for more than one night).

"Felt Unwelcome"

1
lorenfitts, Columbus, Ohio 22/06/2022

Checked in and asked the lady at the front desk If I could see the rooms before I paid for them... She said she could not do that. Treated badly and breakfast was tastless, dry and terrible. Overcharged us for the stay. Paid $134 and the value I got was more like a $60 hotel. All staff would look at you like you didn't belong there. Felt very unwelcome.

"No hot water all weekend"

1
User 24/05/2022

I was staying Friday thru Sunday bcuz it's close to my business which I sometimes do when I work open to close back to back. I was horrified to discover no hot water for entire hotel all weekend long. Never got my 8am wake up call either! Normally I've enjoyed my stay but not this time. I'm very upset. Still upset about it days later. Was planning on staying there next wkd too but not now. Was offered $100 off. That's crap.

"Best Western "Premier", KC, MO"

2
dmd8642, Columbia, Missouri 23/05/2022

Warnings to future guests: Make sure the bathroom works properly. When we were there 5/20-21/22, there was no hot water, and there were bathroom drainage issues. FYI: there might be noisy fireworks nearby, if there's a game.

"Don't stay at this hotel due to high crime"

1
Kelly B, Wichita, Kansas 02/05/2022

Multiple cars were broken into in the middle of the night. Security guard is on site but obviously does not patrol the parking lot (which is very small. Other staff indicated this is a common occurrence. Obviously the hotel has not taken security measures or provided adequate/competent staffing to overcome this issue. Their initial response is that "it is not our problem". This specific location is very damaging to the Best Western brand because it is not typical of my experience at other Best Western hotels.

"Just Okay"

2
User 02/05/2022

The hotel was conveniently located across from the stadiums, but there isn't a safe way to cross the highway unless there is police stopping traffic. The hotel was overall just okay otherwise. It's way over priced for the age and quality of the hotel. And our room wouldn't get below 77 degrees so we got zero sleep.

Jamie Hansen, Owner at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Dont Book this Hotel!"

1
copperhillgolfclub, Saint Joseph, Missouri 25/04/2022

I would absolutely never stay here. The pictures are so far from what it actually looks like. There was trash all over the entire entrance. The blinds were hanging down in the windows and it was just DIRTY!!!

Jamie Hansen, Owner at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Not what the pictures say. Over booked and overrated. We were sent to 3 rooms before getting one we could sleep in."

1
User 25/04/2022

Outside horrible looking, trash all over. Overbooked and overrated. Definitely not worth the $200 per night. Breakfast was a joke. Undercooked food and dirty tables. Never again! I suggest you do your homework before staying here.

Jamie Hansen, Owner at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Great location, comfy beds, quiet place"

2
User 24/04/2022

Our room was never cleaned. Someone got their vehicle stolen from the parking lot. We could walk to our event though, so it was okay. The restrurant menu is so limited. The kids loved the pool. Quite.

Jamie Hansen, Owner at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Catalytic Converter Stolen"

3
Seaside27037147832, Lincoln, Nebraska 28/03/2022

The hotel itself and the staff was excellent. However, when we loaded our luggage into our car Saturday morning it would not start. Someone had stolen our Catalytic Converter from my car during the night while it was in the parking lot. It cost me $420.00 that afternoon just to get it running temporarily in order to get it back home. I realize that hotel is not responsible for things like that, but I wish there was better security, lighting, and cameras in the parking lot. So, I don't think I am coming back to that hotel.

"Mario"

5
User 28/03/2022

Mario was amazing!!! He worked front desk and assured our trip even though the third party company set the reservation up for the day prior by accident. My truck broke down, I'm not from this city, I was 10 hours into the drive to Minnesota when my starter went out at 1 am, it took 2 1/2 hours to get a tow but everytime we called him to make sure we could come considering it was going on 2-3 and 4 am, he assured us that when kids are involved he will not turn away, EVERY other hotel in town was booked or wouldn't accommodate the fact that we were coming so late due to the truck randomly stopping. He checked us in even at 3 am when he told us over the phone his shift ended at 2:30, he said he had 30 mins until the end of his shift, this was at 2:00 am and he stayed stayed just so we wouldn't be stuck out. Very professional, very nice, very humble, best part of my night especially considering the unfortunate events. I almost thought we would be sleeping in the broken down truck in a random parking lot. This was amazing to say the least in customer service that I've received all month. Thank you so much Mario Davis

"Girls Weekend"

5
User 21/03/2022

Deidra at the front dest was awesome. Friendly upbeat very helpful. The restaurant and bar was very good. Breakfast was a full hot meal. Clean and friendly. Room was clean. I will return to that motel again.

"3 day getaway"

5
User 19/03/2022

I'd definitely recommend using this hotel. I reserved a room before arriving and it was quick and easy getting my room. Location was great too. Not too far from tourist locations, and the traffic to get into the hotel was not terrible.

"Not ADA compliant, this hotel stinks figuratively and literally"

1
BigBransonLover, San Antonio, Texas 18/03/2022

If I could have given it a zero I would have! We booked an ADA accessible room. We made sure they understood we had a person in a wheelchair with us. Upon arriving we were told our room was downstairs. Let me tell what else is down stairs. Laundry and housekeeping. That in and of itself is insulting. They can't even give handicapped people a room on a normal level. It was IN THE BASEMENT with the laundry, maintenance and housekeeping! If that wasn't bad enough we went to push the chair in to the room and it was blocked with furniture! A normal size wheelchair could NOT roll in to the room. The manager was down there and said “well there's a roll in shower”. I'm not sure she understood that to use it you have to be able to get in the room. She blamed the whole thing on best western. She said corporate says it's good. I will be calling corporate you can bet your bottom dollar on that. On top of all this the pool was closed by the HEALTH DEPARTMENT! Needless to say we left. We didn't have any choice as the wheelchair wasn't able to roll in to the room. We spent the next two hours looking for a hotel…with my sister apologizing because she has a chair. That should have never happened and I intend to make sure it doesn't happen to anyone else!

"Don't ever stay here"

1
cowboydreams59, Raytown, Missouri 14/03/2022

The manager is very rude and disrespectful don't think she knows how to deal with people or run a hotel I am a platinum member and have never been treated like this at any hotel the ball room was cold and I was told that the heat broke for 2 months what a joke for a hotel

"Great Service, Needs Plumbing"

1
kacijean16, Holton, Kansas 07/03/2022

Service was good, the look is nice but definitely needs some plumbing help done. Shower water ran back into tub, the room was clean and smelled nice but my little one did find someone else's sock in the bathroom.

"Only stay here if you can get the room for $10 a night."

1
t2bigbenn, Orlando, Florida 22/02/2022

If you have to stay here then stay as far away from the elevator as you can. Same breakfast every day. Staff are hit or miss. I was lucky and had nice interactions where others in our group had very ugly confrontations.

"Stay away"

1
nholland777, Orlando, Florida 22/02/2022

The staff was rude, the smells were appalling, the rooms were hot, the balcony door bolted shut, the water in the entire hotel was turned off without warning, the bathtubs weren't draining, the hotel is not being maintained - will not stay there again

"Loud environment, surly service"

1
User 12/02/2022

Same two or three loud cars racing up and down parking lot all night, every night. Probably friends of overnight staff as loud talking, and congregating was common. Empty beer littering parking lot in the morning. Security service car with loud exhaust and blaring radio. Trash, dog droppings and cigarette butts close to front entrance.

"HOTEL REVIEW"

3
kmholland2022, Lake View, New York 29/01/2022

Everything was great. Disappointed, however, in size of room based on price. It was a little cramped, there was no desk, and lighting was poor. Pool room smelled horrible as well. We were disappointed on smell and did not stay. One thing that stood out was the windows. The windows looked like they havent been washed in years. Complimentary breakfast, staff, as phenomenal

"GREAT PLACE!!!!"

5
MargaritaOhio, Ohio 27/01/2022

After reading other mixed reviews we were hesitant and I'm sure glad we ended up staying here. From the check in to the check out everything was awesome!!! We came for the football game and it was the perfect location. Walking across the street for the football game was the best. Check in was very wonderful and friendly. Rooms were very clean and comfortable. Breakfast was large and filled to the top with plenty of food. The breakfast servers were very nice and cleaned tables quickly. The check out was also easy. If we ever go back to this area, we will defiantly stay here again and recommend to others.

"HOSPITALITY ON POINT!"

4
jennifer1748, Lancaster, Kentucky 18/01/2022

The hotel would have received a 5, but only had 2 small issues. 1. The toilet in the room would not stop running, maintenance did come, but unfortunately just did not know how to fix the issue; tried to move us, however the hotel was PACKED. 2. Lots of snow/ice in the parking lot could have been scraped/ salted better. Now the GREAT stuff… 1. The STAFF!!!!!!! AMAZING! Everyone from the GM to the desk staff, to security in the parking lot was WONDERFUL! 2. Cleanliness!!!!! The whole hotel was spotless.. continually cleaning the hotel with all the snow, ice and a home playoff game for the Chiefs! 3. LOCATION!!! So easy to walk to Arrowhead Stadium! So nice to be at in your seat in 15 minutes!!! And not sitting in traffic to get out after the game! I will stay again if I come back to Arrowhead and or see some Baseball!!

"Poor customer service"

2
User 06/01/2022

I arrived a little before 9 to check in after driving for 13 hrs. Sliding doors to lobby were locked. Sign in foyer said doors would be locked at 11 pm and to use intercom or call. Obviously, I arrived well before 11, so not sure why doors were locked. I called the front desk three times over the course of several minutes (phone records show 5 minutes between first and last call), and it simply rang out. Decided to try the bar, since I could hear loud music playing. Same result. Pushed the intercom button multiple times. No answer. Started knocking on the door. No answer. Banged on the door, and they finally slid open. Found front desk attendant, Jessica, IN the bar. She then made me wait at the desk for a few more minutes while she did something in the back. When I mentioned I had been waiting for 10 minutes in the foyer, she said “Oh, please, I was gone for 30 seconds. The camera will show it.” I said that I called three times and had pushed the intercom. She said it wasn't that long. I asked to speak to her manager and for the attendant's name, which she initially refused to give me (did not have name tag on). I asked why the doors were locked, and she said they lock at 7 pm. I said the sign says that they lock at 12, so if you're going to lock them, change the sign. She just shrugged. I again asked for her manager, and she just told me she wasn't available - didn't say when she'd be available or how I could reach her. The room itself is fine - nothing to write home about, but it will do. Mostly, I am extremely disappointed by the fact that I wasn't even checking in at a late hour and could not gain access to the lobby for 10 minutes. As a woman traveling alone, that's just not acceptable. Then, to be met by a scoffing, rude, and dismissive front desk attendant was even worse. I will never stay here again.

"Shady employees"

1
User 05/01/2022

I thought being across from stadium would be a good area, not! Seedy area of town and employees were just as shady. Asking if we wanted to pay cash to park there and walk to game, I paid for a room so should park for free asked for manager and she said policy. Restaurant manager rude saying no one wants to work, no with his attitude no one wants to work for him. I'll drive to Independence next time

"Stayed for the Chiefs"

5
Deborah F, Ewing, Missouri 28/12/2021

Read a lot of bad reviews, so I was a little apprehensive about staying here, but it was convenient to Arrowhead Stadium, so booked anyway. Some of the reviews were in reference to the staff. They were wrong. We were warmly greeted and the lady that checked us in was so friendly. The hotel is a little dated, but I felt it was clean and safe. As it was game day, they did a great job of making sure only their customers were allowed in to park. Will stay there again. Very positive experience. It was game day so the price was probably jacked up a little, but by far a lot cheaper that a DWI.

"Arrowhead"

4
118gonziv, Oregon City, Oregon 14/12/2021

Cheifs vs Raiders game. Traveled from Oregon and this was a perfect location to walk over to the game. Only thing I would change is the outcome of the game. Cheifs gave us a woopin' this season. See you next year KC!

"KC trip "

5
Dusty B, Joplin 12/12/2021

We had a great stay! I was a little concerned due to some negative reviews. We felt the hotel was clean, the breakfast was good and Monte and Jennifer were awesome, along with all other staff members! You can not beat the ease of parking and walking to the stadium.

"Terrible; not worth the money; not clean"

1
User 25/11/2021

They failed to inform me about rate change after reservation. Charged $800 for a 2 night stay. Expected charge was $231. There are much better hotels near here for the money! There were no towel racks or hooks in the room. There was water damage in the ceiling. The water pressure was bad and the tub didn't drain properly.

"Good staff, shabby hotel"

1
User 17/11/2021

Our room had cracks in the wall & ceiling, a dirty tub/shower and the t.p. holder was coming out of the wall and the surrounding area was seedy and scary. I didn't feel safe walking my dog. The employees were nice, but we would not stay there again.

"Horrid, not clean, clogged drains, noisy"

2
581amberm, Harvey, North Dakota 01/11/2021

Okay, you asked for my review and you are getting it. There are so many things wrong with this place that I do not know where to start. Yes you can stay here for a game and get there in one piece. However, we got here and noticed there was a balcony. It did not open, it was screwed shut but not very well as the door was twisted so you could here he traffic all night long not to mention the noise! Next let's talk about the bathroom. I hope I can attach pics to this disaster. The tub, doesn't drain, sink also doesn't drain, toilet, breaks the chain and you get to fix it yourself. Also toilet has weird stains all along the side. When another room flushes their toilet you hear your toilet run. You charge way too much for a game night and think that because most people drink that they won't notice but guess what? We notice and it is horrid. You get away with crappy service because you are so close to the stadium that most people do not care. Well we do care and we feel disgusting staying here. You cleaning staff can not miss these simple things and the fact that you act surprised when they are brought to your attention is ridiculous. Do better is all we ask. I am sure my review will go nowhere as always but as a rewards member for many hotels you would think my opinion is valued. Please reach out to compensate

"Business Trip"

2
wcarroll48, Rolla, Missouri 01/11/2021

I needed a place to stay for the night that was centrally located. I thought this place would be good. First off, the parking lot is horrible. Enough about that. I was charged an incidental fee, which I have never known a Best Western Premier to do. I was not asked what room type I would like. The employee assumed a double was good enough. I was half heartedly thanked for being a diamond member and given water plus 500 bonus points. The room was just okay. Small frig. Just okay. Checkout was fun. Went downstairs about 10 a.m. Another guest was sitting in the lobby as I approached the desk. He said, she went out for a cigarette, she'll be back in a minute. About 10 minutes later she showed up SMELLING of that NASTY cigarette smoke on her person, hands, breath!! I most likely will NOT stay here again. Hard to believe this is a Premier status hotel. It sure doesn't reflect like one.

"Old and noisey"

1
anewday7, Atlanta, Georgia 22/10/2021

Wrong date, made me pay twice for a room...poor management, no follow-up after being told that would happen...my money doesn't matter, then maybe my public criticism will get me feel better. It's too bad customer service isn't important.

"Nice Hotel!"

4
User 12/10/2021

VERY convenient for the Chiefs' games! We walk across the street to the stadium, don't have to pay for parking. Nice hotel, needs some attention to the landscaping. The weeds are taking over the beds. The wallpaper is peeling in the rooms, carpet in the hallways needs to be replaced, plumbing needs to be updated. Overall, it's a nice place, just needs to be updated.

"Boulevard Grill"

5
User 11/10/2021

The hotel was fine and as expected for a Best Western within walking distance to the Chiefs stadium. But the real gem here is Tessie at the Boulevard Grill! Our flight home was canceled and we ended up staying an extra night. She was incredibly nice and made our unplanned third night so much better with some beer and a friendly conversation! Definitely check out the Boulevard Grill if you stay here!

"Do not except reported problems to get their attention."

2
trepanom, Bellflower, California 04/10/2021

Reported problems in regard to the plumbing to be ignored. Requested housekeeping to have that request ignored as well. Bar/ restaurant was understaffed and ran out of most items on their very limited menu.

"Disappointed"

2
User 04/10/2021

Unfortunately this was not the best day the hotel was in disrepair the elevator had been vandalized by an intoxicated individual so there was bare wires hanging from the electronics the other elevator did not work the heated pool was not heated the handicap chair did not work and nobody could help us the employee serving breakfast was dressed in dirty clothing and we didn't know he was even an employee and he took our food off of the table. The room was clean and the amenities in the room were fine except for the fact that there was an old sliding glass door that had been sealed off and it was ugly and dirty and uncapped and the balcony was

"Good"

4
User 03/10/2021

The hotel was nice. The manager of the kitchen was super nice and worked his tail off to accommodate the big crowd Only one elevator worked and it was during a Royals home game so it took a bit to get back to our room.

"Not worth the money"

1
User 03/10/2021

The price paid for the quality of the room was extremely uneven. I paid almost $900 for a standard room and the front desk person said that was the best room available. For that amount of money I would expected a higher quality room

"Great stay for games!"

5
User 28/09/2021

Great stay for games, can't beat the convenience, and staff very friendly and helpful. Meals were very good, full breakfast buffet included and good value meals in the restaurant. Not a party hotel for games, guests friendly and sociable. Clean, nice fitness facility, clean and well-maintained pool, parking is easy.

"Best Hotel for a Chiefs Game"

5
User 28/09/2021

Stayed here Saturday-Monday to attend the KC Chiefs vs. LA Chargers game. This is easily the closest hotel to the stadium (5 min walk just across the street). We could see Arrowhead from our room. The full spread hot buffet breakfast (included in the price) was amazing and worth $10-15 itself. The in-house bar/grille was the perfect spot to mingle with other Chiefs fans and watch college/NFL football. Waitress Charlie was easily the MVP. She brought excellent service with a smile and that classic midwestern hospitality. 10/10 would absolutely recommend and I wouldn't stay anywhere else if I was to return to a Chiefs game.

"Property is not in good shape"

1
Markslt, Sacramento, California 21/09/2021

Lots of things need repair. Nice people, but the place is old and hasn't been well cared for. I STRONGLY recommend you make another choice. It is definitely not worthy of a "Premier" badge from Best Western. When was the last time they inspected this property? I'm a tour operator, and fully intended to use this hotel for a group next year. Glad I visited first. Ouch.

"Bait and switch"

1
krice4fl, Tampa, Florida 18/09/2021

The website advertises balcony rooms but the doors to access the balcony a screwed shut. When I complained to the front desk about paying more money for the balcony rooms I was told I had a nice view of the stadium, which it's not a nice view, you can see it but that's it.

"Out of code & Moldy Bathroom"

1
User 08/09/2021

Unfortunately, our stay was horrible. The bath room was disgusting with mold, no trash can, and this pink stuff under the sink (mold again?) not to mention the worst, the elevators were out of code and expired in 2016. That is nearly 6 years ago! How safe is that for our families? That is absolutely ridiculous. We expect for our families to enter a business entity and that entity be up to date on their inspections, codes, clean, and etc for the safety our us, their guest. Not to mention, half of the staff was walking around not wearing their mask properly. There were signs everywhere asking guest to wear their mask for the safety of the staff and visitors but the staff isn't doing what they are asking of us.... make it make sense.

"Pleasant hotel by the park"

3
NickSFCB, Stourbridge, United Kingdom 07/09/2021

Stayed in the hotel for 1 night at the start of September as the Sox were in town. Large parking lot, which appeared to be secure. reception was big and has a bar / restaurant facility. Room was large with 2 x queen beds, both were comfortable. Bathroom was good. We were in KC for less than 12 hours, of which we spent 4 hours in the room. Ticked the boxes for our trip. It is 10 mins walk from Kauffman and just off the interstate.

"Baseball vacation"

5
mlw20212021, Broken Arrow, Oklahoma 05/09/2021

We stayed at this hotel to attend the Royals baseball game. It was so perfect, the stadium was just across the street. It took us 2 Minto get their by car. The rooms were clean, the air conditioning was on when we got there. The beds were very comfortable, I slept so good. The breakfast was hot and delicious and they had such a variety of things to eat. The inside was very nice they had a snack place so you can purchase water, chips, candy ect. The people that worked there was very helpful always saying hello to us. I have a really nice vacation and we will be back.

"Great Stay"

5
timelsel, Springfield, Missouri 03/09/2021

After reading the reviews for this hotel, we were hesitant and wary, but were pleasantly surprised and happy we chose it. Our room was very large (King) with great amenities and very clean. (I looked in corners because of other reviews.) All of the staff were very friendly and helpful. It really was a short 10 minute walk to the baseball stadium as stated. Breakfast the next morning was plentiful, hot, and had many options. We would definitely stay here again.

"Homeless problems, vehicle break in and stolen items at the Main entrance parking. terrible location"

1
User 03/09/2021

My company vehicle was broken into during the late night or early morning, I would know exactly, because the manager would not allow me to review the camera footage. I was parked 7 parking places from the main, entrance, near 3 camera, and they do catch where I parked, Hotel manager just said, "Sorry, here's the number for the local KCPD". Kansas City Police Department. No help from the hotel, and the local PD did state this has been a big issue here at this location due to the homeless and their camps are near by, and they have to respond weekly for this same issue. By the way, I was the 3rd caller for this same thing, at this same hotel first thing that morning. Manager states, "no, this never happens", when asked. BS Steer away from this location.

"Arrowhead"

5
kistner1947, Bella Vista, Arkansas 29/08/2021

Very nice hotel. Clean, clean, clean; lobby, elevator, halls and room. Very easy walk to Arrowhead stadium. Didn't eat in the hotel restaurant but did check it out and found the decor tired and dated, unlike the rest of the hotel. Breakfast was great and in a very nice dining room. Will be back!

"Walls paper thin"

3
User 27/08/2021

Our stay was interrupted by the guests next to us fighting until 1:00am. When we notified the front desk and they said something to the guest they just turned io the tv. Had a fire alarm go off at 3:42am and once back in our room the same guest next to us proceeded to loudly watch tv for another hour. At 7:00 am housekeeping began knocking on doors waking us up once again.

"KC Stay"

4
User 20/08/2021

Great location to get to Arrowhead or Kauffman Stadium. The outside appears aged, but inside the rooms are large and comfortable. Nice restaurant and great continental breakfast. Staff was courteous and friendly.

"Perfect for going to a Royals game"

4
User 17/08/2021

We stay at this property whenever we attend our yearly Kansas City Royals game. The proximity to Kauffman stadium is wonderful! We are able to walk to the game since there's crossing guards and a paved walkway to the stadium. This hotel has been under multiple hotel names/management and while this isn't the nicest hotel, this is probably the cleanest and updated it has been in many years. The staff is very friendly and we love the bar/grill on site. Breakfast is included in the stay - it's standard breakfast fare but was delicious and there was a great variety of food. We love the bar/grill on site and the server, Tessie, is absolutely amazing. She is so incredibly friendly! Food was incredible and drinks were delicious. We ate there twice during our stay it was so good!

"Great location"

4
User 16/08/2021

Stayed 3 nights. Short walk to the K. Employee Tess in the bar grill was great, food was good and service was quick after Friday and Saturday games. Room was clean and spacious. Only one elevator was working and wished bar grill was open on Sunday.

"Elevators were an issue"

2
Wentzville1, Branson, Missouri 15/08/2021

Before you book this hotel call and find out if the elevators work. One was broke and the other seemed to stick on the 6th floor. A lot of people were lugging luggage up flights of steps. Cleanliness was just ok some improvement could be made. On the positive side, the free breakfast was very good.

"Worst hotel experience ever"

1
User 15/08/2021

Chose due to location which was good but will never stay here again. The exterior was worn and landscaping overgrown. Both elevators broke-carrying an infant and pack n play up 5 flights was not acceptable. Pool ladder broke causing me to get my leg trapped between the wall and ladder. When I mentioned that it needed fixed to the front desk they didn't ask any questions. I did reiterate that it needed fixed so a child did not get hurt using them. Personnel was not friendly except for one who had to fix all of the other ladies mess ups (trying to charge me twice for one room). Restaurant service was nonexistent. We sat for 30+ minutes and no one ever came to us or anyone else around us. Finally left and ate at the ballpark.

"Fair"

3
User 12/08/2021

Location was great, easy access from interstate. Parking and road into the hotel was narrow and only room for one car in or out. One road access to front of hotel, parking was tight. Sign of hotel - the Best Western was in small print under another name, which was hard to see from road. Grass/lawn areas needed some TLC. Rooms seemed clean, the deco needed to be updated, wall paper was lifting off wall, mold in the grout in shower. Needs some refinishing touches. Overall it was a quiet stay and air conditioner did it's job keeping the room clean. Staff was friendly. Would stay again, however if they don't upgrade appearances, I would rather not pay 4 star prices.

"DISGUSTING!"

1
720darac, Englewood, Colorado 21/07/2021

Dirty comforter, towels, remote, and vanity. When mentioned to the front desk staff the cleaning staff became aggressively defensive and the situation became super embarrassing as more guests arrived in the lobby.

"Disappointed!!!"

2
mosstrcy, Wood River, Nebraska 20/07/2021

The only thing going for this hotel is its location to the 2 stadiums! The cooling/heating needs to be updated for the entire hotel! Our room had wet carpet due to the leaky cooling unit that only got worse the next day. Reported it to staff and the maintenance man did the best he could as we weren't the only ones with this problem!

"Royals"

5
User 19/07/2021

Was going to royals game, perfect location could walk to stadium. Hot breakfast which was nice. A little pricey but it was worth it. We will definitely stay here again next time we are going to a royals game!!

"Close to Kaufman Field"

5
445alexandram, Wilmington, North Carolina, USA 18/07/2021

Wanted to stay close to the field so we did not have to drive and park and drive back. Great hotel across street from ballpark. Rooms are great size and plenty of well lit parking. Staff were great getting everyone handled in time for the game. Lobby large and looks great. Police officers available after the game to help cross folks back to hotel. Easy to find and easy access back to interstate

"Not a good stay"

1
User 14/07/2021

The best western premiere property at this location did not have premiere property standards. Wet floors in the guest rooms prostitute coming in and out of the hotel, folks Lauren at the front door smoking cigarettes, children hanging out past 1130 at the front door.

"Handicap rooms in the basement!"

2
Linda E, Colorado Springs, Colorado 07/07/2021

The handicap rooms are in the basement along with the hotel laundry and mechanical rooms. A back entrance was available but without handicap parking. The room was actually too small for the 2 queen beds; they were almost against each wall with barely enough room for his walker in between them. You definitely couldn't have gotten a wheelchair in the room. The bathroom was big but there were no towel bars except on the side of the sink. In order to get to the shower bench, you had to climb over a tall tub side.

"Convenient location for the game, terrible customer service"

2
drury1010, Lawrenceburg, Kentucky 07/07/2021

Overall, they had decent rooms, average amenities, and a convenient location. But, given the level of customer service and their only average amenities, I was disappointed. A woman was working the service counter when we arrived at 2:10 p.m. We asked her if it would be possible to check in early (we indicated 2:00-4:00 p.m. arrival on the pre-registration). She rolled her eyes and didn't say anything but started typing on the computer. She eventually handed the gentleman lounging with his feet on the counter next to her a key envelope, and the woman still had not said anything to us. Once I realized she was letting us check-in, I told her about a promotional gift card we had and wanted to apply to our account. She first told me we couldn't use it, she then told me she didn't know what it was. She then told me that to provide it at check-out. About this time, another man stood in line behind me. She looked up and asked if he was checking in. He said yes. She again rolled her eyes and barked that check-in was at 3:00 p.m. He indicated he had also pre-registered for the 2:00-4:00 p.m. slot. She again barked that check-in was at 3:00 and rolled her eyes and refused to look or speak to him anymore. Seeing her attitude, I chose to leave the gift card alone and come back when someone else was at the desk. Later that evening, I explained my prior encounter to another employee, and she responded that she was new and had only been working for two weeks. This woman knew exactly how to process my gift card, told me what to do, and I went on my way. The following day I received my bill, and, although after the level of service I received, I can't say I was surprised, no one had applied my gift card. I can forgive a lack of knowledge for the first woman given that she was new. I cannot forgive her lack of customer service. She didn't smile, she wasn't friendly, and she was at times downright rude. The second woman did not apologize for her lack of customer service, and she just provided an excuse that she was new. Upon arrival, we were told that a hot breakfast would only be served on certain days, and the two days we were there were, of course, they were offering a grab-and-go breakfast. In my opinion, COVID-19 precautions are all or nothing. Why would it be safe to provide hot breakfast to guests five days a week and not the other two? I view this as a way for them to save money. From a Premier level hotel, I expect better; this was simply a way to cut corners.

"Dirty Room, Long Check In"

2
kristinamelton, Bentonville, Arkansas 07/07/2021

We picked this hotel because of its proximity to the KC Royals baseball stadium. It took over an hour waiting in a long line to just get our keys for the room. I had already done pre-checkin on my app, but I still had to wait in line to show ID and get my room key. Then the room they put us in was dirty, had a nasty ring in the toilet. It smelled terrible. The bed had been slept in. There was someone's old food takeout trash in the trash can. Between the long check in line (with only 1 person to check people in), and then having to change rooms, we ended up missing first pitch at the baseball game we came to see. Overall it was not worth the money we paid.

"Convenient but not clean"

3
bbell222021, Saint Paul, Minnesota 05/07/2021

The location of the hotel was perfect if you are attending a baseball or football game but the rooms are lacking in cleanliness. The breakfast would be great if the food items would be replenished. Once they are gone, dont expect more.

"Great customer service!"

5
mirandadod, Bella Vista, Arkansas 28/06/2021

Tracey went above and beyond to accommodate us. We needed an earlier check in time and it was no issue at all! Our room and keys even were ready when we arrived plus she gave us a room facing Arrowhead Stadium!

"Kansas City"

2
gervaisk2021, Currie, Minnesota 25/06/2021

The location was great for the venue but that's about it. Grab and go breakfast not good. Didn't feel safe with drunk people loitering outside the front entrance at night. Need more help at front desk. Had to wait for 20 min to get checked in. Paid way too much for what we got!

"Room okay, but didn't feel safe"

2
LoveTraveling411, Tampa, Florida 29/05/2021

My husband and I chose this hotel because of it's proximity to the Royals stadium. The outside of the hotel is not well maintained, with cigarette butts and some trash in the parking lot. The whole area looked pretty shady, which I realize is not the hotel's fault. But they could do a better job making the place look clean. The rooms were okay, but certainly nothing to write home about. I would not stay here again if I were in the area.

"Breakfast and Other Services Were a Joke"

1
crochetdiva67, Wichita, Kansas 19/05/2021

The breakfast was just sugar-filled pastry garbage. The fruit looked old and the yogurts were barely cold. The plumbing was extremely loud and lengthy. Staff was rude (mainly overnight) and the stay was not worth it. The TV service also didn't work and they blamed it on the rain, which was very mild and as a Midwesterner, I know they have to have better service than that! I also had trouble connecting my laptop to the WiFi. Overall, I feel cheated out of a real breakfast, and that this hotel was in no way “premier”.

"Sleepless Night"

2
User 04/05/2021

Interior of lobby is nice. Decent pool size. Gym is small. Rooms are old. Balcony is old. A lot of room interior is old. They need to renovate the rooms. Felt uncomfortable the whole night and couldn't fall asleep. No plug in bath tub so I could only take a shower. Checkout was easy and Covid19 breakfast to go was simple.

"Great Proximity to Stadiums"

3
spotlightsandy, New York City, New York 25/04/2021

This hotel is directly across the street from Kauffman and Arrowhead Stadiums. You can easily walk there. The building itself is old looking but the lobby is updated and the rooms are as well. It's an easy choice to stay here if you are attending a game in KC!

"Royals game"

4
sooner380, Skiatook, Oklahoma 15/04/2021

Stayed here for a trip to the Royals! Facilities were clean and the staff was friendly and helpful. The room rate was excellent and included a grab and go breakfast! The parking is a little limited but overall a pleasant stay and the King bed was very comfortable!

"Fire hazzard"

1
User 12/04/2021

I took a picture of how the tv and coffee maker was plugged into a power strip. The power strip was just hanging in between the sketchy wall outlet. Sent the picture to my daughter who is ba firefighter and she was very concerned. Also the breakfast choices were awful. I understand Covid restrictions but there are much better choices for the price of the room it should have been better. Also our room was not cleaned but asked the front desk for towels and a hand towel was all that was available (really!) We were told that towels would be brought up and that never happened.

"Yikes"

1
User 26/03/2021

First of all, I paid for a stadium view room. When checking in, we were given a room that was already occupied so we opened the door to someone else's room. Then went back down to the front desk and they gave us a new room that was not stadium view, and blamed the fact that we walked into another guests room while they were in there on them being just so busy. So we were told we would be given a new stadium view room for our next night. When we got back to the hotel the next afternoon, that was not what happened and we were still in the same room but our key cards had been disabled. The bathtub didn't drain. The toilet ran basically 24/7. The fitness center had black mold on the ceiling. If I had been able to cancel my reservation for a refund I would have done it as soon as I walked into another guests room. I wish there was a rating that was less than "terrible" because that's what this hotel was.

"Very disappointing stay"

2
patweber101, Greensboro, North Carolina 26/01/2021

The only bright spot in my stay were the 2 wonderful ladies at the front desk. They did everything they could to resolve the various issues I ran into. My first room was very musty and had a serious maintenance issue. They were able to move me to a comparable room, which I appreciated. However, the second room had terrible internet service and the TV kept losing its signal. The front desk gave me a separate phone number to call for WiFi and TV support. The support people told me that they can only support WiFi, not TV. So, the issue was not fixed and we had no TV. Overall, it was a really disappointing stay.

"Feed your guests, Best Western"

3
jdbhcalba, Dallas, Texas 03/11/2020

If you are looking for a hotel who offers breakfast or coffee, then this is not the hotel for you. All websites, including BW, indicate that a breakfast was included. They only offered the cheap, generic, in room coffee packets for a 6oz cup. Not what you expect to wake up to after a 10 hour drive.

"Not premiere!"

1
User 22/10/2020

This hotel is a drug house, plane and simple. The hallways smelled from people smoking marijuana, people coming and going at all hours of the night slamming doors and making noise. Being begged of people in the parking lot to let them in because the front desk wouldn't let them in when they “forgot their key”. I got called into work at 11pm and was directed to use some unsafe sketchy lower level back exit that I found propped open upon my return. The windows to the room look like they haven't been cleaned in 2 year, one of the bathroom light bulbs was missing, and the door to the balcony had a half installed screw holding it shut. How this hotel ever received Premier status is beyond me?

"AwesomeTeam"

5
User 20/08/2020

The Best Western Premier Sports complex staff went above and beyond to make my event a success. The General Manager was such a gracious host and together. with Sales Manager Rhonda Hogue worked their hearts out making sure the meeting rooms and Ball room were perfect. Lorraine, Ivan and the entire front desk team made my guest feel welcomed and right at home. The Rooms, Hotel Lobby and the grounds were spotless& the upgrades " Fabulous!There is no doubt I will host many more events here.. Thanks Everyone for your HOSPITALITY. Vickie McGill

"Worst service ever"

1
bjolds, Stafford, Virginia 09/08/2020

The front desk staff was not friendly and argumentative. She refused to assist when there was a problem with our check-in. She stood against the back wall instead of at the counter. She never acknowledged when we thanked her when we finally got the keys to the room. I would not recommend staying at the hotel. Choose another Best Western in the area.

"Very rude front desk lady!"

2
Pathfinder250487, Evansville, Indiana 27/07/2020

Upon check in there was nobody at the front desk. Waited 5-10 minutes until the guy showed up to check us in. Upon check out, we asked for a receipt for both rooms we rented as we had 8 people total. The lady printed 1 and then a few minutes later said she ran out of ink and would need to email it to us. I believe she was too busy guarding the breakfast area and telling my mother she couldn't be over there (in the breakfast area) to change the ink and give us a receipt. My daughter tried to go to the breakfast area and the rude lady at the front desk wouldn't let her get anything until she told her what room # she was in. Then my father in law tried to get 3 juices. One for him, his wife and my other daughter and the rude front desk lady made him put 2 back. Why offer breakfast and then tell people they can't have it or can't be in that area? I told the rude lady at the front desk the line from the wall to the toilet was leaking and the only electrical outlet in the bathroom doesn't work. She wrote it down, said nothing not even an acknowledgement that she heard me. I travel a lot and have stayed at many Best Western's and have never came across such rudeness! Would not recommend just because of the service!

"Great Stay!!"

4
christopherprats, Athens, Georgia 14/05/2020

Very knowledgeable and helpful staff! The lady that checked me in was super friendly and personable! She even helped with picking somewhere to have food delivered!! The room was clean and neat. Needed a desk in the room for working on computer but overall a great stay!

"Disappointed"

2
User 10/02/2020

The property looked very nice the lobby was clean and comfortable. All off the staff had exceptional customer service, everyone I encountered was friendly, and very helpful and accommodating.. The issues I had was the condition of the property. When we arrived our room had no refrigerator, I went to the website to make sure it was included before I went to the front desk. They lady at the desk apologized and had housekeeping bring up one very quickly, then we noticed the heating unit had huge gaps in it and had cold air pouring in from the outside.. when the heat was on, it was too hot, but when we turned down it got cold quick because it was like a window was open. We had to wrap towels, and pillows around the unit to keep the cold air out. But also had to keep the unit in the 50,s to get the heat to turn on.. it was sooo cold by the unit it would kick on in the 50,s.. Then after a long day we planned to spend the evening at the pool, but the pool area was Freezing... I went to ask if the heat could be turned on, but again the lady at the desks was very nice and apologized. She said the furnace was out and was scheduled for a repair, but the water should be warm .. The water, wasn't warm.. I chose not to get in, but my husband said getting out of the pool into a room that was 60 degrees was was brutal. Overall the staff made up for the condition of the property but, it put a damper on our weekend.

BestWesternHotels, Manager at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
I am so sorry to hear of your experience. I am happy our staff was helpful and friendly. I will share your positive words with them. However, I regret we were not able to rectify these two different disappointments. I have my Maintenance team looking into both issues as I write this response. Thank you for staying with us at the Best Western Premier-Kansas City Sports Complex.

"Superbowl celebration "

3
karen82456, Chicago, Illinois 07/02/2020

First I want to commend John at the front desk awesome customer service. The hotel was quiet and clean. My problem was my shower had no hot water. It was very late we had an early morning ahead so I didn't call down about the issue. Made do with the hot water in sink. Also the lobby had no coffee available for early morning travelers. Started trying to get coffee at 4:45AM was told kitchen staff just came in. 6AM still no coffee I've stayed in many hotels,the overnight front desk staff seems to always make sure there is coffee available, not here. So if you're big on your morning coffee be prepared to settle for the mediocre in room coffee.

"Superbowl Champion KC Chiefs"

5
VirgilHarden, Saint Louis, Missouri 04/02/2020

Go Chiefs! The Superbowl experience with the Chiefs was more than advertised and definitely classy! The family feeling and warm, friendly people was not exaggerated! There may be some bad apples out there but I didn't see them!

"Excellent hotel with valued customer service"

5
chefng1220, Council Bluffs, Iowa 29/01/2020

Friendly staff who was able to answer my questions yet helped resolve a reservation over charge which was refunded no problem. The variety of foods for breakfast was exceptional since they would make the foods you wanted to eat. Nice to have freshly made foods.

"Great staff!"

5
Meredith B, Pasadena, California 19/01/2020

Convenient location, and everything was clean and comfortable. The breakfast buffet was great, and the woman serving breakfast was very friendly and helpful. All of the hotel staff were wonderful and went out of their way to be helpful and answer my questions about the weather, area, etc. I would absolutely stay here again.

"Great"

5
User 14/01/2020

Great accommodations. The staff was friendly and helpful. If I came through the Kansas city area I would more than likely stay there again. Only issue was the cost of the room. The room price wasn't unreasonable but I thought the cost could go down a little bit.

"If it weren't for the Chiefs and Royals they would not be open."

2
ashleyd20162016, Saint Charles 14/01/2020

Most of the staff were great. Accommodations are old. You can tell they recently polished the old turd. The restaurant is awful and takes forever to get your food. We ended up leaving after an hour. Best thing about this place is being across from the stadium. Don't leave anything valuable in vehicle. Several people were broken into.

"Nice"

5
User 02/01/2020

After partying the way we do on New Year's Eve at the hotel and after the party, we played cards til the roosters rise. The beds are the most comfortable. Breakfast was A1! Check-in and check-out was a breeze.

"NOPE!!!"

1
655bryanh, Oklahoma City 31/12/2019

Old hotel with a bad "new" paint job. Cheaply renovated hotel. Rooms were dusty and dirty. Lucky for me I always carry Clorox wipes. Hot showers were out of the question as I could only get "warm enough" water sometimes. The sink in the bathroom still had coffee someone poured in it. If they didn't clean that, what else was not cleaned? Front desk was not very friendly. Barb was nice at breakfast. I would not recommend staying at this hotel. I really have no idea what makes it a premier.

"Don't waste your time or money."

1
kelly3700, Park Hills, Missouri 02/12/2019

Don't waste your time or money here. Always an excuse here, cook slept late, no other rooms, no maintenance men. Breakfast buffet was not up and running, waited 20+ minutes for breakfast items to be refilled and it wasn't. Heat stuck on 80 in one room. Blend valve broke in shower of other room! Room had items left from previous guests.Still waiting on refund!

"Fantastic Trip Great Hotel"

5
Danielle H, Edina, United States 07/11/2019

I brought a group of 10 of us for the Vikings vs KC game. The hotel is right across the parking lot from them stadium so it was an easy walk over. It was cheap enough to uber and lyft around to other areas for a reasonable price (although after games I guess it can get very expensive to get out of there). The hotel itself was clean and nice. Was a really nice buffet breakfast that was included. The best part of it was the staff though. Everyone was so friendly. Barb took care of us at breakfast and was an awesome resource for things to see and do. And Carrie and Lorraine in the bar were amazing. They had a full place every night and handled it (even running out of some beers and such) like pros. Very nice and helpful. I can't say enough good things about them. Checkin was quick and easy and the price was very reasonable I felt. We didn't get into the pool area, but I heard it was nice as well.

"KC Chiefs Home Game"

5
User 14/10/2019

Nice hotel. Was able to check in early after a long trip. Checkin was a breeze and very quick!!Short walk to Arrowhead Stadium. Clean,comfortable beds and rooms. Breakfast was very good and included in room rate!

"Awesome place to stay!"

4
User 08/10/2019

Hotel is right across the street from the stadium. Good place to stay if you want to party and the games and be able to walk back to your room. Staff is awesome....very personable. Shay and Deadria are awesome.

"Horrible "

1
5mariannem, Clarksville, United States 06/10/2019

Horrible stay. We were one of only a few people staying here and now we know why. Problem checking in as the desk person didn't know how to process the gift card I was using. The ac unit in our room was leaking and the carpet was damp when we got into the room. The tv reception and picture were bad. The hot water was nonexistent therefore so was our morning showers. And beware of the carpet tack strips on the floor where the carpet and laminate meet...they hurt when you step there. The coffee in the morning tasted instant so breakfast was at the nearby McDonald's...at least that part of the stay was good

"Double paid"

2
User 01/10/2019

Please be careful not to get charged at the hotel when you already paid via a booking site. I paid for my hotel room via Expedia and was charged again by Best Western. When I notified the manager, he admitted fault and stated it would be refunded. Two months later, no refund. Expedia reimbursed me their charge. The hotel was being remodeled and had some inconveniences due to that but the staff (desk clerk, housekeeping, and restaurant/bar) especially Reggie, were great!

"This hotel lost/cancelled my reservation: no longer booking with them!"

1
TravelGal9876, Saint Paul, Minnesota 01/10/2019

I had booked this hotel back in April, 2019 for attending the October Packers/Chiefs game when it was still under the Marriott management. In August, I had received an e-mail from Marriott saying that the management has changed to Best Western and that I should call the new hotel management to ensure that they still had and are honoring my reservation. I then called Best Western immediately to confirm and they had indicated that still had my original reservation and that they are honoring it. Today, I had called them for a question regarding my hotel room. They told me that they don't have my reservation. They also proceeded to tell me that I need to call Marriott and tell them to re-book me with another property. The person on the other line also did not sound professional and seemed to be blaming Marriott for what happened. I did call Marriott and they tried to help me also, but clearly, the responsibility was on Best Western. Because the dates that I want are in high demand, I wanted this issue to be resolved immediately, either by Best Western honoring the reservation or me being rebooked successfully at a different hotel at the same rate and room type. So I called Expedia which is the 3rd-party through which I booked. They were able to successfully book me in a different hotel and was very professional. Thank you Expedia! Regarding Best Western, I will NEVER book any hotel that is being managed by them. They just lost a potential customer and I encourage everyone to think twice before booking with them!

BestWesternHotels, Corporate at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.