Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !
Il n'y a qu'un seul hôtel qui offre des tarifs exceptionnels, des chambres accueillantes et une situation imbattable à proximité des stades : le Best Western Premier Kansas City Sports Complex Hotel. Séjournez dans cet hôtel de Kansas City pour avoir toutes les attractions de Kansas City à votre portée. Nous sommes juste à côté des stades Kauffman et Arrowhead, qui accueillent respectivement les matchs de baseball des Royals de Kansas City et de football américain des Chiefs de Kansas City. Les passionnés de sports apprécieront notre établissement !Les villes d’Independence et de Raytown sont également proches, ce qui fait de cet hôtel sportif de Kansas City le lieu de séjour idéal pour rendre visite à vos amis et à votre famille dans la région. Par ailleurs, grâce à sa proximité avec de nombreuses entreprises de la région, comme Cerner Corporation et Russell Stover's, et à sa salle de réunion pouvant accueillir jusqu'à 250 personnes, le Best Western Premier Kansas City Sports Complex Hotel est également parfait pour les voyageurs d'affaires. Après une journée palpitante à Kansas City, revenez dans notre charmant hôtel non-fumeur et détendez-vous dans une grande chambre confortable, avec réfrigérateur, cafetière, fer et planche à repasser, sèche-cheveux, accès Internet haut débit, télévision LCD 107 cm et matelas à plateau-coussin. D’autres excellentes prestations sont disponibles sur demande, telles que des chambres avec balcon et vue sur les stades Kauffman et Arrowhead. L’établissement propose un délicieux petit déjeuner chaud, complet et gratuit chaque matin, un bar-grill sur place ainsi qu’un centre de fitness. Réservez votre chambre dès aujourd'hui dans le meilleur hôtel de Kansas City. Passez un excellent séjour !
Best Western Premier
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VERY convenient for the Chiefs' games! We walk across the street to the stadium, don't have to pay for parking. Nice hotel, needs some attention to the landscaping. The weeds are taking over the beds. The wallpaper is peeling in the rooms, carpet in the hallways needs to be replaced, plumbing needs to be updated. Overall, it's a nice place, just needs to be updated.
The hotel was fine and as expected for a Best Western within walking distance to the Chiefs stadium. But the real gem here is Tessie at the Boulevard Grill! Our flight home was canceled and we ended up staying an extra night. She was incredibly nice and made our unplanned third night so much better with some beer and a friendly conversation! Definitely check out the Boulevard Grill if you stay here!
Reported problems in regard to the plumbing to be ignored. Requested housekeeping to have that request ignored as well. Bar/ restaurant was understaffed and ran out of most items on their very limited menu.
Unfortunately this was not the best day the hotel was in disrepair the elevator had been vandalized by an intoxicated individual so there was bare wires hanging from the electronics the other elevator did not work the heated pool was not heated the handicap chair did not work and nobody could help us the employee serving breakfast was dressed in dirty clothing and we didn't know he was even an employee and he took our food off of the table. The room was clean and the amenities in the room were fine except for the fact that there was an old sliding glass door that had been sealed off and it was ugly and dirty and uncapped and the balcony was
The hotel was nice. The manager of the kitchen was super nice and worked his tail off to accommodate the big crowd Only one elevator worked and it was during a Royals home game so it took a bit to get back to our room.
The price paid for the quality of the room was extremely uneven. I paid almost $900 for a standard room and the front desk person said that was the best room available. For that amount of money I would expected a higher quality room
Great stay for games, can't beat the convenience, and staff very friendly and helpful. Meals were very good, full breakfast buffet included and good value meals in the restaurant. Not a party hotel for games, guests friendly and sociable. Clean, nice fitness facility, clean and well-maintained pool, parking is easy.
Stayed here Saturday-Monday to attend the KC Chiefs vs. LA Chargers game. This is easily the closest hotel to the stadium (5 min walk just across the street). We could see Arrowhead from our room. The full spread hot buffet breakfast (included in the price) was amazing and worth $10-15 itself. The in-house bar/grille was the perfect spot to mingle with other Chiefs fans and watch college/NFL football. Waitress Charlie was easily the MVP. She brought excellent service with a smile and that classic midwestern hospitality. 10/10 would absolutely recommend and I wouldn't stay anywhere else if I was to return to a Chiefs game.
Lots of things need repair. Nice people, but the place is old and hasn't been well cared for. I STRONGLY recommend you make another choice. It is definitely not worthy of a "Premier" badge from Best Western. When was the last time they inspected this property? I'm a tour operator, and fully intended to use this hotel for a group next year. Glad I visited first. Ouch.
The website advertises balcony rooms but the doors to access the balcony a screwed shut. When I complained to the front desk about paying more money for the balcony rooms I was told I had a nice view of the stadium, which it's not a nice view, you can see it but that's it.
Unfortunately, our stay was horrible. The bath room was disgusting with mold, no trash can, and this pink stuff under the sink (mold again?) not to mention the worst, the elevators were out of code and expired in 2016. That is nearly 6 years ago! How safe is that for our families? That is absolutely ridiculous. We expect for our families to enter a business entity and that entity be up to date on their inspections, codes, clean, and etc for the safety our us, their guest. Not to mention, half of the staff was walking around not wearing their mask properly. There were signs everywhere asking guest to wear their mask for the safety of the staff and visitors but the staff isn't doing what they are asking of us.... make it make sense.
Stayed in the hotel for 1 night at the start of September as the Sox were in town. Large parking lot, which appeared to be secure. reception was big and has a bar / restaurant facility. Room was large with 2 x queen beds, both were comfortable. Bathroom was good. We were in KC for less than 12 hours, of which we spent 4 hours in the room. Ticked the boxes for our trip. It is 10 mins walk from Kauffman and just off the interstate.
We stayed at this hotel to attend the Royals baseball game. It was so perfect, the stadium was just across the street. It took us 2 Minto get their by car. The rooms were clean, the air conditioning was on when we got there. The beds were very comfortable, I slept so good. The breakfast was hot and delicious and they had such a variety of things to eat. The inside was very nice they had a snack place so you can purchase water, chips, candy ect. The people that worked there was very helpful always saying hello to us. I have a really nice vacation and we will be back.
After reading the reviews for this hotel, we were hesitant and wary, but were pleasantly surprised and happy we chose it. Our room was very large (King) with great amenities and very clean. (I looked in corners because of other reviews.) All of the staff were very friendly and helpful. It really was a short 10 minute walk to the baseball stadium as stated. Breakfast the next morning was plentiful, hot, and had many options. We would definitely stay here again.
My company vehicle was broken into during the late night or early morning, I would know exactly, because the manager would not allow me to review the camera footage. I was parked 7 parking places from the main, entrance, near 3 camera, and they do catch where I parked, Hotel manager just said, "Sorry, here's the number for the local KCPD". Kansas City Police Department. No help from the hotel, and the local PD did state this has been a big issue here at this location due to the homeless and their camps are near by, and they have to respond weekly for this same issue. By the way, I was the 3rd caller for this same thing, at this same hotel first thing that morning. Manager states, "no, this never happens", when asked. BS Steer away from this location.
Very nice hotel. Clean, clean, clean; lobby, elevator, halls and room. Very easy walk to Arrowhead stadium. Didn't eat in the hotel restaurant but did check it out and found the decor tired and dated, unlike the rest of the hotel. Breakfast was great and in a very nice dining room. Will be back!
Our stay was interrupted by the guests next to us fighting until 1:00am. When we notified the front desk and they said something to the guest they just turned io the tv. Had a fire alarm go off at 3:42am and once back in our room the same guest next to us proceeded to loudly watch tv for another hour. At 7:00 am housekeeping began knocking on doors waking us up once again.
Great location to get to Arrowhead or Kauffman Stadium. The outside appears aged, but inside the rooms are large and comfortable. Nice restaurant and great continental breakfast. Staff was courteous and friendly.
We stay at this property whenever we attend our yearly Kansas City Royals game. The proximity to Kauffman stadium is wonderful! We are able to walk to the game since there's crossing guards and a paved walkway to the stadium. This hotel has been under multiple hotel names/management and while this isn't the nicest hotel, this is probably the cleanest and updated it has been in many years. The staff is very friendly and we love the bar/grill on site. Breakfast is included in the stay - it's standard breakfast fare but was delicious and there was a great variety of food. We love the bar/grill on site and the server, Tessie, is absolutely amazing. She is so incredibly friendly! Food was incredible and drinks were delicious. We ate there twice during our stay it was so good!
Stayed 3 nights. Short walk to the K. Employee Tess in the bar grill was great, food was good and service was quick after Friday and Saturday games. Room was clean and spacious. Only one elevator was working and wished bar grill was open on Sunday.
Before you book this hotel call and find out if the elevators work. One was broke and the other seemed to stick on the 6th floor. A lot of people were lugging luggage up flights of steps. Cleanliness was just ok some improvement could be made. On the positive side, the free breakfast was very good.
Chose due to location which was good but will never stay here again. The exterior was worn and landscaping overgrown. Both elevators broke-carrying an infant and pack n play up 5 flights was not acceptable. Pool ladder broke causing me to get my leg trapped between the wall and ladder. When I mentioned that it needed fixed to the front desk they didn't ask any questions. I did reiterate that it needed fixed so a child did not get hurt using them. Personnel was not friendly except for one who had to fix all of the other ladies mess ups (trying to charge me twice for one room). Restaurant service was nonexistent. We sat for 30+ minutes and no one ever came to us or anyone else around us. Finally left and ate at the ballpark.
Location was great, easy access from interstate. Parking and road into the hotel was narrow and only room for one car in or out. One road access to front of hotel, parking was tight. Sign of hotel - the Best Western was in small print under another name, which was hard to see from road. Grass/lawn areas needed some TLC. Rooms seemed clean, the deco needed to be updated, wall paper was lifting off wall, mold in the grout in shower. Needs some refinishing touches. Overall it was a quiet stay and air conditioner did it's job keeping the room clean. Staff was friendly. Would stay again, however if they don't upgrade appearances, I would rather not pay 4 star prices.
Dirty comforter, towels, remote, and vanity. When mentioned to the front desk staff the cleaning staff became aggressively defensive and the situation became super embarrassing as more guests arrived in the lobby.
The only thing going for this hotel is its location to the 2 stadiums! The cooling/heating needs to be updated for the entire hotel! Our room had wet carpet due to the leaky cooling unit that only got worse the next day. Reported it to staff and the maintenance man did the best he could as we weren't the only ones with this problem!
Was going to royals game, perfect location could walk to stadium. Hot breakfast which was nice. A little pricey but it was worth it. We will definitely stay here again next time we are going to a royals game!!
Wanted to stay close to the field so we did not have to drive and park and drive back. Great hotel across street from ballpark. Rooms are great size and plenty of well lit parking. Staff were great getting everyone handled in time for the game. Lobby large and looks great. Police officers available after the game to help cross folks back to hotel. Easy to find and easy access back to interstate
The best western premiere property at this location did not have premiere property standards. Wet floors in the guest rooms prostitute coming in and out of the hotel, folks Lauren at the front door smoking cigarettes, children hanging out past 1130 at the front door.
The handicap rooms are in the basement along with the hotel laundry and mechanical rooms. A back entrance was available but without handicap parking. The room was actually too small for the 2 queen beds; they were almost against each wall with barely enough room for his walker in between them. You definitely couldn't have gotten a wheelchair in the room. The bathroom was big but there were no towel bars except on the side of the sink. In order to get to the shower bench, you had to climb over a tall tub side.
Overall, they had decent rooms, average amenities, and a convenient location. But, given the level of customer service and their only average amenities, I was disappointed. A woman was working the service counter when we arrived at 2:10 p.m. We asked her if it would be possible to check in early (we indicated 2:00-4:00 p.m. arrival on the pre-registration). She rolled her eyes and didn't say anything but started typing on the computer. She eventually handed the gentleman lounging with his feet on the counter next to her a key envelope, and the woman still had not said anything to us. Once I realized she was letting us check-in, I told her about a promotional gift card we had and wanted to apply to our account. She first told me we couldn't use it, she then told me she didn't know what it was. She then told me that to provide it at check-out. About this time, another man stood in line behind me. She looked up and asked if he was checking in. He said yes. She again rolled her eyes and barked that check-in was at 3:00 p.m. He indicated he had also pre-registered for the 2:00-4:00 p.m. slot. She again barked that check-in was at 3:00 and rolled her eyes and refused to look or speak to him anymore. Seeing her attitude, I chose to leave the gift card alone and come back when someone else was at the desk. Later that evening, I explained my prior encounter to another employee, and she responded that she was new and had only been working for two weeks. This woman knew exactly how to process my gift card, told me what to do, and I went on my way. The following day I received my bill, and, although after the level of service I received, I can't say I was surprised, no one had applied my gift card. I can forgive a lack of knowledge for the first woman given that she was new. I cannot forgive her lack of customer service. She didn't smile, she wasn't friendly, and she was at times downright rude. The second woman did not apologize for her lack of customer service, and she just provided an excuse that she was new. Upon arrival, we were told that a hot breakfast would only be served on certain days, and the two days we were there were, of course, they were offering a grab-and-go breakfast. In my opinion, COVID-19 precautions are all or nothing. Why would it be safe to provide hot breakfast to guests five days a week and not the other two? I view this as a way for them to save money. From a Premier level hotel, I expect better; this was simply a way to cut corners.
We picked this hotel because of its proximity to the KC Royals baseball stadium. It took over an hour waiting in a long line to just get our keys for the room. I had already done pre-checkin on my app, but I still had to wait in line to show ID and get my room key. Then the room they put us in was dirty, had a nasty ring in the toilet. It smelled terrible. The bed had been slept in. There was someone's old food takeout trash in the trash can. Between the long check in line (with only 1 person to check people in), and then having to change rooms, we ended up missing first pitch at the baseball game we came to see. Overall it was not worth the money we paid.
The location of the hotel was perfect if you are attending a baseball or football game but the rooms are lacking in cleanliness. The breakfast would be great if the food items would be replenished. Once they are gone, dont expect more.
Tracey went above and beyond to accommodate us. We needed an earlier check in time and it was no issue at all! Our room and keys even were ready when we arrived plus she gave us a room facing Arrowhead Stadium!
The location was great for the venue but that's about it. Grab and go breakfast not good. Didn't feel safe with drunk people loitering outside the front entrance at night. Need more help at front desk. Had to wait for 20 min to get checked in. Paid way too much for what we got!
My husband and I chose this hotel because of it's proximity to the Royals stadium. The outside of the hotel is not well maintained, with cigarette butts and some trash in the parking lot. The whole area looked pretty shady, which I realize is not the hotel's fault. But they could do a better job making the place look clean. The rooms were okay, but certainly nothing to write home about. I would not stay here again if I were in the area.
The breakfast was just sugar-filled pastry garbage. The fruit looked old and the yogurts were barely cold. The plumbing was extremely loud and lengthy. Staff was rude (mainly overnight) and the stay was not worth it. The TV service also didn't work and they blamed it on the rain, which was very mild and as a Midwesterner, I know they have to have better service than that! I also had trouble connecting my laptop to the WiFi. Overall, I feel cheated out of a real breakfast, and that this hotel was in no way “premier”.
Interior of lobby is nice. Decent pool size. Gym is small. Rooms are old. Balcony is old. A lot of room interior is old. They need to renovate the rooms. Felt uncomfortable the whole night and couldn't fall asleep. No plug in bath tub so I could only take a shower. Checkout was easy and Covid19 breakfast to go was simple.
This hotel is directly across the street from Kauffman and Arrowhead Stadiums. You can easily walk there. The building itself is old looking but the lobby is updated and the rooms are as well. It's an easy choice to stay here if you are attending a game in KC!
Stayed here for a trip to the Royals! Facilities were clean and the staff was friendly and helpful. The room rate was excellent and included a grab and go breakfast! The parking is a little limited but overall a pleasant stay and the King bed was very comfortable!
I took a picture of how the tv and coffee maker was plugged into a power strip. The power strip was just hanging in between the sketchy wall outlet. Sent the picture to my daughter who is ba firefighter and she was very concerned. Also the breakfast choices were awful. I understand Covid restrictions but there are much better choices for the price of the room it should have been better. Also our room was not cleaned but asked the front desk for towels and a hand towel was all that was available (really!) We were told that towels would be brought up and that never happened.
First of all, I paid for a stadium view room. When checking in, we were given a room that was already occupied so we opened the door to someone else's room. Then went back down to the front desk and they gave us a new room that was not stadium view, and blamed the fact that we walked into another guests room while they were in there on them being just so busy. So we were told we would be given a new stadium view room for our next night. When we got back to the hotel the next afternoon, that was not what happened and we were still in the same room but our key cards had been disabled. The bathtub didn't drain. The toilet ran basically 24/7. The fitness center had black mold on the ceiling. If I had been able to cancel my reservation for a refund I would have done it as soon as I walked into another guests room. I wish there was a rating that was less than "terrible" because that's what this hotel was.
The only bright spot in my stay were the 2 wonderful ladies at the front desk. They did everything they could to resolve the various issues I ran into. My first room was very musty and had a serious maintenance issue. They were able to move me to a comparable room, which I appreciated. However, the second room had terrible internet service and the TV kept losing its signal. The front desk gave me a separate phone number to call for WiFi and TV support. The support people told me that they can only support WiFi, not TV. So, the issue was not fixed and we had no TV. Overall, it was a really disappointing stay.
If you are looking for a hotel who offers breakfast or coffee, then this is not the hotel for you. All websites, including BW, indicate that a breakfast was included. They only offered the cheap, generic, in room coffee packets for a 6oz cup. Not what you expect to wake up to after a 10 hour drive.
This hotel is a drug house, plane and simple. The hallways smelled from people smoking marijuana, people coming and going at all hours of the night slamming doors and making noise. Being begged of people in the parking lot to let them in because the front desk wouldn't let them in when they “forgot their key”. I got called into work at 11pm and was directed to use some unsafe sketchy lower level back exit that I found propped open upon my return. The windows to the room look like they haven't been cleaned in 2 year, one of the bathroom light bulbs was missing, and the door to the balcony had a half installed screw holding it shut. How this hotel ever received Premier status is beyond me?
The Best Western Premier Sports complex staff went above and beyond to make my event a success. The General Manager was such a gracious host and together. with Sales Manager Rhonda Hogue worked their hearts out making sure the meeting rooms and Ball room were perfect. Lorraine, Ivan and the entire front desk team made my guest feel welcomed and right at home. The Rooms, Hotel Lobby and the grounds were spotless& the upgrades " Fabulous!There is no doubt I will host many more events here.. Thanks Everyone for your HOSPITALITY. Vickie McGill
The front desk staff was not friendly and argumentative. She refused to assist when there was a problem with our check-in. She stood against the back wall instead of at the counter. She never acknowledged when we thanked her when we finally got the keys to the room. I would not recommend staying at the hotel. Choose another Best Western in the area.
Upon check in there was nobody at the front desk. Waited 5-10 minutes until the guy showed up to check us in. Upon check out, we asked for a receipt for both rooms we rented as we had 8 people total. The lady printed 1 and then a few minutes later said she ran out of ink and would need to email it to us. I believe she was too busy guarding the breakfast area and telling my mother she couldn't be over there (in the breakfast area) to change the ink and give us a receipt. My daughter tried to go to the breakfast area and the rude lady at the front desk wouldn't let her get anything until she told her what room # she was in. Then my father in law tried to get 3 juices. One for him, his wife and my other daughter and the rude front desk lady made him put 2 back. Why offer breakfast and then tell people they can't have it or can't be in that area? I told the rude lady at the front desk the line from the wall to the toilet was leaking and the only electrical outlet in the bathroom doesn't work. She wrote it down, said nothing not even an acknowledgement that she heard me. I travel a lot and have stayed at many Best Western's and have never came across such rudeness! Would not recommend just because of the service!
Very knowledgeable and helpful staff! The lady that checked me in was super friendly and personable! She even helped with picking somewhere to have food delivered!! The room was clean and neat. Needed a desk in the room for working on computer but overall a great stay!
The property looked very nice the lobby was clean and comfortable. All off the staff had exceptional customer service, everyone I encountered was friendly, and very helpful and accommodating.. The issues I had was the condition of the property. When we arrived our room had no refrigerator, I went to the website to make sure it was included before I went to the front desk. They lady at the desk apologized and had housekeeping bring up one very quickly, then we noticed the heating unit had huge gaps in it and had cold air pouring in from the outside.. when the heat was on, it was too hot, but when we turned down it got cold quick because it was like a window was open. We had to wrap towels, and pillows around the unit to keep the cold air out. But also had to keep the unit in the 50,s to get the heat to turn on.. it was sooo cold by the unit it would kick on in the 50,s.. Then after a long day we planned to spend the evening at the pool, but the pool area was Freezing... I went to ask if the heat could be turned on, but again the lady at the desks was very nice and apologized. She said the furnace was out and was scheduled for a repair, but the water should be warm .. The water, wasn't warm.. I chose not to get in, but my husband said getting out of the pool into a room that was 60 degrees was was brutal. Overall the staff made up for the condition of the property but, it put a damper on our weekend.
BestWesternHotels, Manager at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
I am so sorry to hear of your experience. I am happy our staff was helpful and friendly. I will share your positive words with them. However, I regret we were not able to rectify these two different disappointments. I have my Maintenance team looking into both issues as I write this response. Thank you for staying with us at the Best Western Premier-Kansas City Sports Complex.
First I want to commend John at the front desk awesome customer service. The hotel was quiet and clean. My problem was my shower had no hot water. It was very late we had an early morning ahead so I didn't call down about the issue. Made do with the hot water in sink. Also the lobby had no coffee available for early morning travelers. Started trying to get coffee at 4:45AM was told kitchen staff just came in. 6AM still no coffee I've stayed in many hotels,the overnight front desk staff seems to always make sure there is coffee available, not here. So if you're big on your morning coffee be prepared to settle for the mediocre in room coffee.
Go Chiefs! The Superbowl experience with the Chiefs was more than advertised and definitely classy! The family feeling and warm, friendly people was not exaggerated! There may be some bad apples out there but I didn't see them!
Friendly staff who was able to answer my questions yet helped resolve a reservation over charge which was refunded no problem. The variety of foods for breakfast was exceptional since they would make the foods you wanted to eat. Nice to have freshly made foods.
Convenient location, and everything was clean and comfortable. The breakfast buffet was great, and the woman serving breakfast was very friendly and helpful. All of the hotel staff were wonderful and went out of their way to be helpful and answer my questions about the weather, area, etc. I would absolutely stay here again.
Great accommodations. The staff was friendly and helpful. If I came through the Kansas city area I would more than likely stay there again. Only issue was the cost of the room. The room price wasn't unreasonable but I thought the cost could go down a little bit.
Most of the staff were great. Accommodations are old. You can tell they recently polished the old turd. The restaurant is awful and takes forever to get your food. We ended up leaving after an hour. Best thing about this place is being across from the stadium. Don't leave anything valuable in vehicle. Several people were broken into.
After partying the way we do on New Year's Eve at the hotel and after the party, we played cards til the roosters rise. The beds are the most comfortable. Breakfast was A1! Check-in and check-out was a breeze.
Old hotel with a bad "new" paint job. Cheaply renovated hotel. Rooms were dusty and dirty. Lucky for me I always carry Clorox wipes. Hot showers were out of the question as I could only get "warm enough" water sometimes. The sink in the bathroom still had coffee someone poured in it. If they didn't clean that, what else was not cleaned? Front desk was not very friendly. Barb was nice at breakfast. I would not recommend staying at this hotel. I really have no idea what makes it a premier.
Don't waste your time or money here. Always an excuse here, cook slept late, no other rooms, no maintenance men. Breakfast buffet was not up and running, waited 20+ minutes for breakfast items to be refilled and it wasn't. Heat stuck on 80 in one room. Blend valve broke in shower of other room! Room had items left from previous guests.Still waiting on refund!
I brought a group of 10 of us for the Vikings vs KC game. The hotel is right across the parking lot from them stadium so it was an easy walk over. It was cheap enough to uber and lyft around to other areas for a reasonable price (although after games I guess it can get very expensive to get out of there). The hotel itself was clean and nice. Was a really nice buffet breakfast that was included. The best part of it was the staff though. Everyone was so friendly. Barb took care of us at breakfast and was an awesome resource for things to see and do. And Carrie and Lorraine in the bar were amazing. They had a full place every night and handled it (even running out of some beers and such) like pros. Very nice and helpful. I can't say enough good things about them. Checkin was quick and easy and the price was very reasonable I felt. We didn't get into the pool area, but I heard it was nice as well.
Nice hotel. Was able to check in early after a long trip. Checkin was a breeze and very quick!!Short walk to Arrowhead Stadium. Clean,comfortable beds and rooms. Breakfast was very good and included in room rate!
Hotel is right across the street from the stadium. Good place to stay if you want to party and the games and be able to walk back to your room. Staff is awesome....very personable. Shay and Deadria are awesome.
Horrible stay. We were one of only a few people staying here and now we know why. Problem checking in as the desk person didn't know how to process the gift card I was using. The ac unit in our room was leaking and the carpet was damp when we got into the room. The tv reception and picture were bad. The hot water was nonexistent therefore so was our morning showers. And beware of the carpet tack strips on the floor where the carpet and laminate meet...they hurt when you step there. The coffee in the morning tasted instant so breakfast was at the nearby McDonald's...at least that part of the stay was good
Please be careful not to get charged at the hotel when you already paid via a booking site. I paid for my hotel room via Expedia and was charged again by Best Western. When I notified the manager, he admitted fault and stated it would be refunded. Two months later, no refund. Expedia reimbursed me their charge. The hotel was being remodeled and had some inconveniences due to that but the staff (desk clerk, housekeeping, and restaurant/bar) especially Reggie, were great!
I had booked this hotel back in April, 2019 for attending the October Packers/Chiefs game when it was still under the Marriott management. In August, I had received an e-mail from Marriott saying that the management has changed to Best Western and that I should call the new hotel management to ensure that they still had and are honoring my reservation. I then called Best Western immediately to confirm and they had indicated that still had my original reservation and that they are honoring it. Today, I had called them for a question regarding my hotel room. They told me that they don't have my reservation. They also proceeded to tell me that I need to call Marriott and tell them to re-book me with another property. The person on the other line also did not sound professional and seemed to be blaming Marriott for what happened. I did call Marriott and they tried to help me also, but clearly, the responsibility was on Best Western. Because the dates that I want are in high demand, I wanted this issue to be resolved immediately, either by Best Western honoring the reservation or me being rebooked successfully at a different hotel at the same rate and room type. So I called Expedia which is the 3rd-party through which I booked. They were able to successfully book me in a different hotel and was very professional. Thank you Expedia! Regarding Best Western, I will NEVER book any hotel that is being managed by them. They just lost a potential customer and I encourage everyone to think twice before booking with them!
BestWesternHotels, Corporate at Best Western Premier Kansas City Sports Complex Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts