Best Western Hesperia-Victorville Suites

Great environment with attentive staff… we always have to use the indoor pool. The rooms having the a room a living room make it convenient to have some space

Isabelle is awesome. She took us in when we needed help. Super sweet and welcoming The room was nice and the beds were comfy

Avoid this hotel .It is run by thieves. They charged my credit card $250.for a missing coffee pot. I found out by reading my card statement the next cycle. Their missing pot was turned into the desk clerk because it was broken. Housekeeping comes in, no pot. I get charged an arbitrary figure for a K MART COFFEE POT. Management and corporate can't produce Receipt for. $250:coffee pot. Response from management and Best Western corporate, Too Bad.

Disappointed Stay – Wouldn't Recommend for the Amenities We chose this Best Western specifically for the indoor hot spa, especially with it being Memorial Day weekend—we expected any maintenance issues to be promptly addressed. Unfortunately, that was not the case. When I inquired why the hot tub was closed, the front desk employee (a woman with long black hair and glasses) responded in a very curt and dismissive tone, saying that the hot tub was “waiting on a part from overseas.” In 2025, this seems like a poor excuse—there are pool supply companies everywhere, and expedited shipping is very much a thing. I mentioned that I have a pool and know repairs don't typically take this long, to which she added, almost as an afterthought, that there was also a leak. It felt like excuses were being made up on the spot. I was very disappointed because we specifically booked this property for that amenity. Her attitude reflected a lack of concern, which was frustrating as a paying guest. As for the accommodations: the suites are decently sized and fairly clean, but the beds are extremely springy and uncomfortable. You'd be better off at the Courtyard by Marriott if you're looking for a better night's sleep. Breakfast was another letdown. Options were limited only turkey bacon (no sausage or potatoes), dry cereal, and yogurt that comes from a machine. Definitely not what you'd expect from a hotel breakfast.

Great place, excellent beds and pillows. Friendly and helpful staff. Good breakfast. Was a Marriott, now Best Western. Convenient to several restaurants and shopping. Just off the freeway. All things considered, an excellent choice and a good value.

Hotel is really convenient right off the freeway. Hotel will no longer be affiliated with Marriott and will become a Best Western just before Christmas 2024. Hotel itself shares parking lot with a Courtyard hotel. Several eating establishments within walking distance including an Indian food restaurant, which had great food A donut shop, taco stand and an IHOP along with a Dennys, Texas Roadhouse steakhouse are all within walking distance. Walmart is close and so is a Target. Overall convenience is this hotels best feature, breakfast was nothing special, room was clean, staff was friendly. Unfortunately will no longer be staying here as it is leaving the Marriott portfolio.

I have to say that I expect a bit more from a Marriott branded hotel. I know it is a Springhill and really just a stop on the side of the road for most, but we were disappointed. I will start with the good: The lobby and rooms are very clean and suite was spacious. It did seem weird not to have a door in the doorway between the sleeping area and the living area, but it worked okay. It had the basic amenities - microwave (hidden in a cabinet and containing 2 paper plates and plastic silverware sets), fridge, hair dryer, a small indoor pool (hot tub not working), and a very basic breakfast. The beds were comfortable. Parking was free. It is very convenient to the highway. However, it was the small things that made it feel like a low end motel to me... The only utensils and cups available were really cheap plastic or paper - even at breakfast they had wrapped "to-go" style plastic silverwear sets and paper plates. No ice available at breakfast... The sausage was grey and looked like it had been reheated multiple times (I can't say for sure because I was afraid to try it ;-)) the eggs were cold Oddly all vending machines were removed (even though there was a sign for "vending and ice"), so you had to go to the lobby to buy any drinks. There isn't much around the hotel, so we were going to just chill and have a bottle of wine in the room. I realized that the only cups in the room were 2 paper coffee cups, so I went to the front desk to ask for glasses which most Marriotts have available. They had none - the only other cups available were the really cheap plastic ones by the lobby water dispenser. I would have even taken a real mug. We went next door to the Courtyard that has a bar and basic restaurant with real glasses - unfortunately we could not take them back as the two hotels are not associated. They were able to give us some nice plastic cups to take back lol. I choose the Springhill over the Courtyard because it cost me fewer points and had a free breakfast - I guess you get what you pay for. It is a fine value, roadside stay if these kind of things do not bother you. If you prefer more amenities, stay next door at the Courtyard.

Has the basics: refrigerator, microwave, coffee maker. No restaurant or bar in the hotel. No frills breakfast buffet, which is better than nothing. Fairly quiet. No covered parking so your car will roast during the summer months.

This is a great hotel! Very easy access to the 15 and one of the best in Hesperia! Everything was clean, neat, and the room was thoughtfully laid-out and everything was perfect. People were friendly as the desk and very helpful. Parking is easy and the room was quiet.

On February 18, 2020, my husband, another married couple, and I travelled from Alabama and were scheduled to check in to a 2 bedroom suite at Springhill Suites 9625 Mariposa Rd, Hesperia, CA 92345. I checked in using the Marriott app. I also called to confirm the check in. I spoke to Susie with Springhill Suites that claimed her manager tried to call me but my voicemail was full. My friend that was on the trip with me called my phone and my voicemail was NOT full and I had no missed calls from the hotel. Susie with Springhill Suites stated that a bathtub overflowed and they booked one room for me with a non-Marriott hotel (Holiday Inn). I explained to Susie that the 2 bedroom suite that I booked with Springhill Suites was for FOUR adults so I need the equivalent booked. She REFUSED to accommodate my request even though I told her that TWO married couples can not stay in one room. A 2 bedroom suite that accommodates 6 people does NOT equate to a room that only accommodates 2 people. I stayed on the phone with Marriott for TWO hours to try to get this rectified with no success. We were sitting in a gas station parking lot for over TWO hours with no hotel room to accommodate us. I ultimately booked two hotel rooms and paid double the amount of the room I reserved. Kim with the Marriott Omaha Customer Service was able to help some but I still paid significantly more for the hotel rooms, even though my 2 bedroom suite was booked ahead of time. I honestly believe that Springhill Suites gave my room to one of their other guests. They were dishonest about calling me so they probably lied about the room as well. The whole ordeal was very upsetting for all of us and has made us consider not using Marriott hotels in the future. This was the worst start of a trip that we have ever encountered. It is now March 12, 2020 and I have filed several complaints with no resolve. Marriott's website states that they will refund my stay plus give me $100. Marriott has not done that. They will only give me points towards a future stay. I have been loyal to Marriott by only booking stays at a Marriot brand hotel but they are not being loyal to me.

This was a wonderful hotel. The room/suite, decor, pool, breakfast, and the staff were wonderful. My only complaint was that the pool had too many kids that spent their time yelling. It would be nice if they had an hour at the pool for adults only before it closed.