Best Western Hotel Hesperia-Victorville Suites, Hesperia

I have to say that I expect a bit more from a Marriott branded hotel. I know it is a Springhill and really just a stop on the side of the road for most, but we were disappointed. I will start with the good: The lobby and rooms are very clean and suite was spacious. It did seem weird not to have a door in the doorway between the sleeping area and the living area, but it worked okay. It had the basic amenities - microwave (hidden in a cabinet and containing 2 paper plates and plastic silverware sets), fridge, hair dryer, a small indoor pool (hot tub not working), and a very basic breakfast. The beds were comfortable. Parking was free. It is very convenient to the highway. However, it was the small things that made it feel like a low end motel to me... The only utensils and cups available were really cheap plastic or paper - even at breakfast they had wrapped "to-go" style plastic silverwear sets and paper plates. No ice available at breakfast... The sausage was grey and looked like it had been reheated multiple times (I can't say for sure because I was afraid to try it ;-)) the eggs were cold Oddly all vending machines were removed (even though there was a sign for "vending and ice"), so you had to go to the lobby to buy any drinks. There isn't much around the hotel, so we were going to just chill and have a bottle of wine in the room. I realized that the only cups in the room were 2 paper coffee cups, so I went to the front desk to ask for glasses which most Marriotts have available. They had none - the only other cups available were the really cheap plastic ones by the lobby water dispenser. I would have even taken a real mug. We went next door to the Courtyard that has a bar and basic restaurant with real glasses - unfortunately we could not take them back as the two hotels are not associated. They were able to give us some nice plastic cups to take back lol. I choose the Springhill over the Courtyard because it cost me fewer points and had a free breakfast - I guess you get what you pay for. It is a fine value, roadside stay if these kind of things do not bother you. If you prefer more amenities, stay next door at the Courtyard.

Guest Trends, Owner at SpringHill Suites by Marriott Victorville Hesperia, responded to this review
Dear Guest, Your feedback is much acknowledged, and we appreciate you taking the time to share it with us. We're sorry to hear your experience wasn't as pleasant as you had hoped. The situations you've detailed don't meet our qualifications, but be assured that they've been brought to management's attention. In addition, we are upgrading our facilities, and we are excited to provide you with a better experience! Sincerely, (ES) – Guest Relations Manager

Has the basics: refrigerator, microwave, coffee maker. No restaurant or bar in the hotel. No frills breakfast buffet, which is better than nothing. Fairly quiet. No covered parking so your car will roast during the summer months.

This is a great hotel! Very easy access to the 15 and one of the best in Hesperia! Everything was clean, neat, and the room was thoughtfully laid-out and everything was perfect. People were friendly as the desk and very helpful. Parking is easy and the room was quiet.

On February 18, 2020, my husband, another married couple, and I travelled from Alabama and were scheduled to check in to a 2 bedroom suite at Springhill Suites 9625 Mariposa Rd, Hesperia, CA 92345. I checked in using the Marriott app. I also called to confirm the check in. I spoke to Susie with Springhill Suites that claimed her manager tried to call me but my voicemail was full. My friend that was on the trip with me called my phone and my voicemail was NOT full and I had no missed calls from the hotel. Susie with Springhill Suites stated that a bathtub overflowed and they booked one room for me with a non-Marriott hotel (Holiday Inn). I explained to Susie that the 2 bedroom suite that I booked with Springhill Suites was for FOUR adults so I need the equivalent booked. She REFUSED to accommodate my request even though I told her that TWO married couples can not stay in one room. A 2 bedroom suite that accommodates 6 people does NOT equate to a room that only accommodates 2 people. I stayed on the phone with Marriott for TWO hours to try to get this rectified with no success. We were sitting in a gas station parking lot for over TWO hours with no hotel room to accommodate us. I ultimately booked two hotel rooms and paid double the amount of the room I reserved. Kim with the Marriott Omaha Customer Service was able to help some but I still paid significantly more for the hotel rooms, even though my 2 bedroom suite was booked ahead of time. I honestly believe that Springhill Suites gave my room to one of their other guests. They were dishonest about calling me so they probably lied about the room as well. The whole ordeal was very upsetting for all of us and has made us consider not using Marriott hotels in the future. This was the worst start of a trip that we have ever encountered. It is now March 12, 2020 and I have filed several complaints with no resolve. Marriott's website states that they will refund my stay plus give me $100. Marriott has not done that. They will only give me points towards a future stay. I have been loyal to Marriott by only booking stays at a Marriot brand hotel but they are not being loyal to me.

This was a wonderful hotel. The room/suite, decor, pool, breakfast, and the staff were wonderful. My only complaint was that the pool had too many kids that spent their time yelling. It would be nice if they had an hour at the pool for adults only before it closed.

Stayed here for several days while attending activities for my 50th High School reunion. The location was very convenient to the I-15 freeway and nearby shopping and restaurants. The staff was friendly and helpful, making our visit enjoyable.

We got stuck in snow that closed down the freeway in the early morning. Booked a room and waited until one was available. Suzie, at the front desk, was a rock star. She was friendly and efficient. She never lost her smile while dealing with all manner of people and the same question over and over. Housekeeping came in and got the job done. SO grateful for this hotel and their team. Thank you Suzie and housekeeping!!