Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
In our opinion, the Best Western in Hendersonville, NC hotel is tops. We arrived at 8am in a very stressful situation. Front Office Manager, John Wagner, assisted us in our need of a room for that evening (Friday) & also for the next two nights (Saturday & Sunday). We must also compliment both Lorena & Maria for their efficient/spotless cleaning & care of our room 126. Breakfast was very nice & varied with a posted menu for each day.
Very nice room, very clean. Breakfast was great. All of the staff (including the attendant at breakfast) were very polite and helpful. The only problem we had was with the key to our room and it was fixed quickly.
Great staff and comfortable bed. The Mexican restaurant connected to motel was great! I look forward to my next stay at this property as my work puts me in this area pretty frequently. Definitely worth the money
Basic hotel have stayed there before certain areas of hotel you have road noise but beds are ok again have stayed there many times older hotel with good location and they have a restaurant that is good. Staff is good and always seems to be clean. I'm sure that this hotel will be used again. Week rates are your best there is a good breakfast place within 2 blocks called Fireside restaurant. Also there is a Walmart that is a half a mile away.
Two most important things about a hotel for: 1) cleanliness 2) comfortable beds. This motel was pretty clean but not impeccably maintained. However, the beds were very comfortable. I am not fond of the drive-to-your-door style motel. Noise from the nearby intersection was pretty constant all night. The breakfast was abundant, and perfectly decent by motel buffet standards. So…not elegant, but acceptable and a good value. I would stay again for one night.
The staff was very good at their jobs. The breakfast was good with the best coffee I have ever had. The Inn is older and has outside entry to room which I do not prefer. The noise level from the other rooms and the highway in front of the inn is very loud.
Overall a great stopover or for a few days! Pleasant surroundings and clean facilities. Great breakfast assortment with a nice friendly Breakfast Lady! Thank you Rhonda for a warm welcome when we checked in.
Staff was very helpful and courteous. Everything was clean. El Paso restaurant on property will make you hungry it smells so delicious. Their breakfast was the best included breakfast we've had in 20 years. If I am traveling anywhere near Hendersonville, this IS where we will stay.
If you can navigate all the construction happening on I-26, finding the hotel is easy, just off exit 49A to 64 /Chimney Rock Road. Nearby you can also find several chain eateries, gas stations, a large grocery store and Walmart/Sam's Club, plus more choices as you get into the heart of Hendersonville, just a few minutes away. The staff at the front desk, cleaning and breakfast were very friendly and accommodating. The hotel itself has several buildings and, as has been said in other reviews, it is indeed a motel with outside access doors. Our walkway to the main lobby -and for breakfast - was fairly covered, but it would not be my first choice if it was raining or snowing. Our room was behind the lobby building facing the highway described to us as ‘quieter', but you can still hear some traffic noise from Chimney Rock Road, parking lot vehicle movement, and quite a few fire trucks or other vehicles with sirens on the main road. So… perhaps ‘quieter' than the pool noise, or the drive-by traffic trying to get to the back from the front access. Our location required a hairpin turn around an island divider to get from parking space to the front exit. Fine with a small vehicle, but a little harder with a pick-up truck. There was another exit that went all the way around the backs of the buildings. Our room was large and clean, had all the amenities that we appreciate at a Best Western. Beds were comfortable with pillows that were of varying firmness. The bathroom was divided, with the sink and vanity outside the bathtub/shower and toilet area. It was a tight squeeze between the door and toilet when closing the bathroom door. We made good use of the larger vanity surface and the desk area, so that was nice. Also, great to have a separate table with two chairs for eating or reading. Though it has become customary to not have the room refreshed with maid service over a multiple day stay, we did have service, without asking, each day. Normally, if you run out of towels or anything, all you need to do is ask at the desk. I'll explain why we might have had our room made up and replenished between days of our stay. Our room was very musty smelling, and I asked the front desk if they had a deodorizer spray or something to help out. The cleaner had no spray, but made up the room and cleaned it anyway. We were thankful, but it did not alleviate the mustiness. There seemed to be little change, even with the central A/C system on to try and circulate the air. Unfortunately, when the A/C was on, especially at night, even with the fan on low or auto, it was very loud and blew cold air forcefully across the bed closest to it. Our outside door to our room was very hard to close and open, and had to be pushed purposefully to get it properly closed. I felt badly that it banged into position to close, and I am sure the neighbouring rooms heard or felt it. The TV connection was lost on several channels in the evenings when we had it on, and the Wi-Fi service had no signal two mornings. Not critical, but inconvenient. The included breakfast was quite good, much what you would expect in a hotel breakfast, but varied and clean and with good service from the breakfast ladies. The choices of sausages, sausage patties, scrambled eggs, potatoes, hot and cold cereals, waffles, yogurt, pastries, granola bars and fruit was more than adequate. Disappointed in the dry biscuits, as that is something I always look forward to having. Overall, a good stay with consideration to checking out a better room in the same facility next time.
Staff here was absolutely accomodating. Room was pleasant. The on-site Mexican restaurant has good food. We stayed for four nights for a convention, and literally my only suggestion would be to offer bagels and cream cheese at the breakfast.
Jessica was very friendly and did a great job. Breakfast options were good. Bed was good, room clean. Check-in smooth and friendly. For what we paid, we got what we expected. Would return and stay again
The Best Western of Hendersonville, NC is definitely the best value and most comfortable stay in the area in our opinion. Love the pool, breakfast and the Mexican restaurant attached to the property.
Nice stay very close to the interstate. Very friendly staff, restaurant attached to the hotel was nice as well beds were comfortable but they were double beds so they were definitely on the smaller side
Surprised to find this was a motel rather than a hotel, but it was neat and clean. Easy access and egress - good location. Wonderful staff, great breakfast and nice clean room and wrll kept outdoor area and pool.
Liked being able to pull right up to the door. The restaurant was very good. The lady at breakfast was doing everything she could to please. Everything else was very comfortable. Nice touch to have a couch in the room.
The mattress was extra comfy and having pillows of various firmness was a special touch. The complimentary breakfast was awesome...not just food out of a box...hot foods like eggs, sausage, and grits. There was a great variety so everyone in the family had something they like. The rates were very reasonable! Great lodging for those traveling with their dogs and no hassle about the breed or size.
We like this hotel because it's a great location and friendly staff. Plus lots of nice restaurants in the area and the Mexican attached to the hotel is wonderful. Highly recommend. In the fall there are apple orchards close by and let's not forget the vineyards.
I booked Best Western because of pervious travel. I expected another great room and breakfast. The room was updated, clean and decorated. Clean rooms, Nice hot shower, easy internet, and Very comfortable beds. The staff was helpful and friendly and made me feel welcomed.
Very friendly workers that we seen. The housekeeper that worked with us was nice. We only needed towels mostly. The kitchen lady is exceptional! She is a great worker! It wasn't loud. We slept pretty good.
Friendly and helpful staff. Especially the breakfast attendant Jessica. The room was clean and comfortable and the breakfast was delicious. We especially appreciated the food variety. The next time my husband and I stay in Hendersonville this Best Western is where we will stay. The manager of this hotel, Amy, should be proud!
Pros- rooms and breakfast area clean. Breakfast was very good-included scrambled eggs,sausage, potatoes, grits,waffles and more. Cons- very old small rooms. Next to interstate. Hard beds . There were very loud bunch above us partying and running back and forth until 4am- management did not rent out that room 2nd night after I complained. Not sure if it's the safest area either Over all was very happy with cleanliness and breakfast but that was about it. Have stayed at Best Westerns before and they are usually much nicer this one . Probably wouldn't stay again.
We have searched high and low for the best breakfast. Little did we know it was here at the Nutella-laiden paradise known as Best Western Hendersonville continental breakfast. All thanks to Jessica for making the very best continental breakfast available in the world ❣️
I stayed at this location just one night. It was conveniently located for everything I wanted to do in Henersonville. Right off the highway and certainly a lot of restaurants within a short distance. The room was comfortable. And the breakfast was more than most hotels offer. The price was excellent. And the staff was more than helpful letting me check in super early.
The room was clean and the staff were professional. Jessica had an amazing hot breakfast for the whole family to enjoy. We stayed at one on the other side of the highway the night before… big mistake.
The hotel was close to the expressway for convenience but far enough that you could not hear the trucks at night time. The room was very quiet. It was so convenient having the Mexican restaurant on the property and actually connected to the building where the front desk was. All the people I saw at the hotel and all the people in the restaurant were very polite very pleasant and accommodating. I will definitely stay here again if I am in this area. My room was very clean and actually looked newly renovated.
Room Was very clean. Half way decient breakfast bar. Mexican resturant on premiae very good food. Good lloation to drive into the mountains.. We also drove over to Tennessee to see Gatlinsberg which was a real eye opener.
Amy was most helpful with our reservation when we called. She was at the front desk when we checked in. She was very friendly and welcoming. This is a 2 story hotel with all rooms opening to the outside. We were told it is 50 years old. The outside and inside of the property is immaculate! We were in room 125 which is a corner room on the ground floor. The room was clean, bed was comfortable, bedding was fresh, towels, etc were soft and fluffy, tv worked well, the a/c worked great (although it was noisy) and water pressure was good. Breakfast was typical of any hotel. Jessica kept the breakfast area very clean. She did a great job with checking to see if anyone needed anything and with keeping everything stocked. The reasons for the 4 rating: All of the rooms at the back of the buildings facing away from the highway are reserved for people with pets because of the large grassy area there. So, if you do not want to stay in a room that has been occupied by a dog, you must stay in a room facing the very busy highway. We chose a pet free room. The highway noise was annoying. Turning the a/c fan on continuous did somewhat mask the highway noise. The rooms are back to back meaning you will hear lots of noise at all hours from the bathroom on the other side of the wall. If you need a clean place to stay that is conveniently located, this is the place for you!
Convenient location with in-house restaurant, such as gas stations and shopping center. Hotel is well lit at night. This hotel offers ample parking. I enjoyed especially the services at the breakfast bar where the staff was friendly and had big smiles, even the front desk person came in to ask if everyone's doing okay.
Really enjoyed our Labor Day getaway in Hendersonville. Everyone was super nice and don't miss Tryon,NC if you have the time. Nice winery's in both Hendersonville and Tryon. Skip the over crowded beaches and hit the mountains next time!
Beds comfortable. Breakfast is above and beyond . Location is close to Asheville, Hendersonville and Brevard. Room did had a slight musty smell. Loved the wineries and cidery. Enjoyed apple and peach orchards. Land of waterfalls
Was exactly what I expect from a Best Western. Not exceptional good, not bad at all. No complaints, EXCEPT, no bacon. If they would have had bacon at breakfast it would have gotten all 5 stars. Nice selection at breakfast, and it was clean.
Every one of the staff we encountered were so very nice and helpful. Amy checked on us as we were travelling with our 87 year old mother to make sure we had everything we needed. The breakfast hostess kept the buffet clean and well stocked. Rhonda at the front desk was helpful with adding a day to our schedule. Housekeeping brought towels when we needed replacements. The restaurant was great to have on site......all of this was done with smiles and friendly greeting. Time to give your staff a raise!
There was a lot of outside noise late at night coming from the parking area especially the first night. We had to make a call to the office. The last night the couple in the room next door had their tv turned to apparently full volume the ENTIRE night.
Requested a room on the opposite side of interstate and you accommodated our request, thank you! Also enjoyed the breakfast. Only thing that wasn't good was that the shower didn't drain very well which is kind of gross.
Consistent and good quality. Love the full breakfast and usually the attached restaurant. But disappointed restaurant did not adhere to the indicated closing time. Clean, comfortable, enough towels, etc
We always try to stay here, it's nice place and same staff, you do feel like they value you. Each year the room is clean and so nice to see Rhonda. She is a wealth of knowledge. There are great brewerys in the area and the breakfast they offer is nice for free
We stayed in room 115 right across from the pool and lobby. The room next to us was very loud and had visitors until well past midnight. It was also close to the highway which made for a good amount of noise . Would recommend staying away from the pool area at the very least.
Room was clean and as pictured on website. Bed was comfortable and shower water pressure was good. Breakfast was offered but we did not go for breakfast. Good place to stay if visiting Hendersonville.
Wonderful stay! Top notch service and a great deal. The breakfast was meh, would strongly recommend eating elsewhere, but the service is fantastic. Thank you Rhonda for going above and beyond for us during our stay.
My husband and I had reservations for 2 nights at this hotel. The lobby area and our room were very clean and comfortable. The staff were very friendly and helpful. The breakfast was better than most hotels with a good selection of tasty food.
The hotel is off the interstate. Stayed overnight from a road trip. Place is clean. Rooms are outside. You can park in front of the door. Pool was clean and easy access but u have to go through parking lot to get to it and the lobby and breakfast area in the lobby. Breakfast was good including hot breakfast: eggs, potatoes, sausages, grit, oatmeal, gravy, patries, cereal, yogurts, waffles. Theres a mexican restaurant onsite attach to the lobby. The window overlooks the pool from the restaurant.
Lovely, very friendly older motel. Very clearly taken care of. Very clean with some updates. Beds comfortable. Attached restaurant was very good, Would reccommend to all of our family and friends. Pool was nice.
Hotel staff were helpful and friendly. Rooms were clean and fresh. We enjoy our stay for a week. Room service was provided when needed . Great area for shopping and dining near by. Internet and breakfast ready to go for your day.
Our room was mistakenly booked for the week after our arrival, we received an email of the dates that alerted us to our error. But a simple phone call directly to the hotel, and they corrected our error. With out any problems,. Like I said the staff was very courteous and helpful.
Lobby and room smelled musty. Bedding old worn and damp. Pillows and mattress needs replacing. Breakfast food not good. Eggs cold, sausage cold, potatoes cold,cereal stale. Waffles chewy.Way overpriced for condition of room.
Clean Hotel...Very close to shops restaurants and downtown Hendersonville.. The staff from the front desk to housekeeping were extremely friendly and outgoing...Being in town for a funeral it was nice have so many loving and caring people around..The in house restaurant is Mexican and highly recommended..Great service and delicious food..I will not hesitate to stay here again...This will be my go to hotel when in town..
The Hendersonville Inn is not pretentious, but is very nice Inn. The staff is very helpful and courteous. The hot breakfast was very tasty. The El Paso restaurant is on sight, and has good Mexican food. I would recommend the Inn.
During check-in, the front desk clerk did not acknowledge me as I waited to check in and just kept on typing away at his computer. I finally had to ask him if I could check in. During the night, sometime after 11pm, the heating unit suddenly shut off. I gave it a few minutes to see if it would start back up but it didn't so I was miserable all night. I didn't call for maintenance as I was a alone. The temperature that night was in the low 30's!!! The next morning I told the desk clerk about the situation and said he would have the manager contact me. After 1 week, no response so called but was put through to voicemail where I left a detailed message. Here I am one month after my stay with no response. It's a shame that management can't be held accountable to do their job by managing a hotel and following up with customers. I will visit the area again but will absolutely not waste a dime at this dump.
We only stayed one night while passing by. Check in, bedding, and other amenities work perfectly for us. Customer service was great! (The only thing I don't like is that this review has to be at least 200 characters :-) )
Very clean hotel. Comfy beds. Updated bath amenities. Delicious daily breakfast with sausage, eggs, hash browns, oatmeal, grits, cereal, make your own waffles, buns, bread & muffins, plus coffee, tea, juices, and a fruit. Friendly welcoming staff. Great Mexican restaurant on site. Convenient location on route 64 with many shops and other restaurants nearby. No TV guide on the TV, so you never know what you are going to watch until you sit thru commercials to see what show is on,
Good for stop over but I would not want to explore the Hendersonville area and stay at this place any longer. The hotel has several sections and some of them are rather noisy. The good thing was when we made a noise complaint the staff was quickly on it and got the people in the parking lot talking nicely but rather loudly to disperse. Rooms are very clean and the bed and pillows were comfortable.
Staying here was an easy, simple and clean experience. All of the staff were friendly and helpful. Breakfast each of the 4 mornings was delightful! Clean, hot, fresh and tasty! Keep up the good work, Jessica! Only complaint is having to request towels, linens, housekeeping and room amenities (i.e coffee)
breakfast comes with stay. meal was appetizing,refreshed frequently, and area was clean and following covid proticols. everyone was courteous, friendly, helpful with questions about locations and tourist sites,rooms were clean,extra pillows and blankets
Came into town, had to change plans and stayed here. Beds and Breakfast was top notch and so was the service. Thank you Rhonda for the dinner suggestions. Wonderful 2 day stay and will be back. Also learned they are pet friendly!
We selected this Best Western because of location. Beautiful hotel and wonderful staff. Even though we woke up to no power due to winter storm they still had coffee in lobby! Plus the gal that did the breakfast put out fruit, granola bars and water so we could have a bite before hitting the road. Fabulous staff!
We really enjoyed our stay. The hotel is older with outside entrances but very clean. Staff was friendly, breakfast had many options and was fresh. They are installing our updating the onsite restaurant. There wasn't any construction noise to bother us. We liked backing our car up to our room rather than hauling it through the hotel. We felt extremely safe.
Our only problem was being cold. The heater directed the heat to the curtains. We had it set at 78 and were still cold. A hot shower felt terrific. Breakfast was fantastic and the employees are very friendly.
We were tired out after a long drive and needed a quiet place to get some rest. Marcia got us registered and into a great room in a few minutes and checked in on us to see if we needed anything. We'll be back!!
Quick one night stop- clean, friendly, included decent buffet for breakfast, close to highway. Can't beat it for the price. Only bummer was restaurant was closed during our stay but there were many other options close by.
Very solid choice In Hendersonville. Convenient location and friendly staff. I did not try the restaurant I did enjoy the free hot breakfast that is served in the dining room or in a take out container if preferred. The breakfast had many choices such as eggs, waffles, grits,toast, cereal, fruit , yogurt so that was a plus. The room was very comfortable and spotlessly clean with new carpet mini refrigerator, microwave & coffee maker. Good price for the. nice accommodations
Great people working front desk. No problems. Good location. Good rate. Can't think of anything Elseto say to get to 200 characters. Near the high school if you are trying to get something next to North Henderson high school.
We stay here every time we come to the area, since the pandemic we have been very careful. This place still made us feel safe and welcomed. Great budget friendly place and as always Rhonda was so great to deal with. Always friendly and yes Ma'am we will be back. New beds, great breakfast!!!
This place may seem rinky dink but it's very clean, and nice. It seems shady but actually 1 of the nicer places and great restaurant in lobby, Rhonda at front desk is super nice and friendly. I would stay again
I spent more than 30-days on the road for business and pleasure this year, so I know exceptional service when I see it. My hat's off to the General Manager, Amy who accepted my reservation and saw to it that I had a room that met my needs without the usual credit card guarantee. I also found her entire staff to be above and beyond with every aspect of my stay. My room was immaculate, check in and check-out were added value for my stay, breakfast did the job of getting me fueled for the rest of the day. A note about breakfast: the best breakfast in Hendersonville is right down the street at Kosta's Fireside Restaurant. Dinner? I will try the El Paso that is connected to the hotel on my next stay.
We travel to Hendersonville every year, so nice to see the same staff each time. Rhonda is always has such a great attitude and always makes sure we get our points for each stay. It feels like staying with your mom's side of the family when you stay at this place.
Excellent hotel, especially for larger families. The room was cleaner than most we stay in. The breakfast was until 10, even during the week and checkout until 12. All a big PLUS. They were serving a full breakfast. This area was cleaner than most also. Jessica was the hostess and she was not only professional, but friendly and went out of her way to help.
Rooms have recently been painted and refreshed. This hotel is convenient to interstate. The breakfast is always very good. We have stayed at the hotel several times and always appreciate the value of the price.
Great friendly staff & consistently clean rooms. Overall, it's a good value and I like that we can park right outside our rooms. I really enjoyed El Paso restaurant and the free breakfast at the hotel is exceptional and well attended by staff. The location is very convenient to the interstate, downtown & the area attractions.
Great service! Comfortable boots! This is a nice calm comfortable motel in Western North Carolina. The service was outstanding A+ plus plus plus! The beds were very comfortable. Breakfast was fine.The hotel property is located very close to the interstate making it easy to access. It is not overly large so it is it noisy at all.
Our room was very clean and comfortable. Staff was friendly and welcoming. The breakfast was really great - eggs, meat, grits, a variety of juices, yogurt, make your own waffles, cereals, and coffee. That really started our day off really good. We only had an issue with dogs barking twice. It didn't last very long, but nonetheless annoying. This is a pet friendly hotel which is great for pet owners. I would suggest if possible to book folks without pets away for the pets. Otherwise we had a great experience at Best Western and I would recommend staying here if in the area.
The room was extremely clean & the shower was absolutely wonderful. The heat and air was very quiet and most satisfactory. The hot breakfast included scrambled eggs, sausage, grits. biscuits & gravy. Waffles were also available. Doughnuts and pastries were available. The hot oatmeal was awesome! Cold cereals were available as well as yogurts. Milk was available in half & half as well as 2% & whole milk & Almond milk. Hot coffee, Apple juice, Orange juice and other juices were available.
This hotel is clean, comfortable, and convenient to the wineries, apple orchards, and downtown Hendersonville, all of which we enjoy visiting late October each year. It's a beautiful area, not far from the spectacular views and trails along the Blue Ridge Parkway.
I stayed in a 1st floor double bed room. Room was comfortable, quiet for the most part. However you could hear the people in the room above in the morning walking/pounding around. I think I'd stay on the 2nd floor if I stayed here again. The buffet breakfast was basic but nice. Very good coffee. Front desk staff were very friendly and helpful. One recommendation to the hotel; get newer toilets that can really flush. I would stay here again. Thanks to the staff.
Appears to be clean place.Room was comfortable. . Good Breakfast.Staff was friendly and helpful.. Close to i-26 .intersection. Traffic could be noisy, however around 10 PM seemed to get more quiet..Some noise in early morning.
Spotless room and the best Breakfast Bar we have seen in a long time. The staff was exceptionally courteous and professional. It is a large hotel but still provided a speedy check-out. Great nights sleep for a reasonable rate. BW has really stepped up the Hotel Quality in Hendersonville! John on the front desk really went out of his way to help my handicapped wife and Jessica kept the breakfast bar spotless and well stocked. Her attention to every detail was impeccable.
Spotless room and the best breakfast bar we have seen in a long time.The staff was exceptionally courteous and professional. It is a large hotel but still provided a speedy check in-out.Great night's sleep for a reasonable rate. BW has really stepped up their hotel quality in Hendersonville!
Great place to stay. Convenient to all of Hendersonville and apple "things". Room and hotel were clean and in good condition. Breakfast buffet was the best thing about the stay! Noise from I-26 was a little loud but bearable.
I called a week before my stay to see if I could get a first floor room. Marisha answered the phone, looked up my records, and began treating like an old friend. She noticed I had stayed there many times and assured me I would get a first floor room. I called the day I was to arrive to let her know I would be late. She assured me my room would be waiting. Check in went smoothly. She checked with me a bit layer to make sure all was ok. I had a maintenance issue which was promptly taken care of. Marisha called to make sure it was. Best customer service I have received!
I've been coming here for a few months, good clean updated rooms and a decent Mexican restaurant. The staff is always polite and helpful and the breakfast is hot food standard fare. I'll keep going here weekly.
This is an old hotel but is is well maintained, clean with wonderful service. The restaurant attached is convenient and food was yummy! Beds are only standard size if you are use to queen or King your going to be cramped. We didn't mind, everything else was great!
Everyone around us had barking dogs. The walls were really thin. Had a hard time sleeping. Bathroom was small!!! I'm a rewards member and was not given y benefits mor was acknowledged as being a member.
Very nice property that allows pets. Clean rooms & excellent breakfast bar! Would not hesitate another stay. Staff are friendly and attentive. Met all of our requests. Convenient to downtown. One of the best breakfast bars I have enjoyed in last few years. Thank you for the stay!
I was there because i had an apartment fire and was waiting to move into my new apartment . The weekly rate was great and the staff was so nice I was there for 3 weeks and everyone was a delight. Amazing coffee and the El Paseo Restaurant is amazing!! I highly recommend to anyone, short or long-term.
Lobby personnel were very friendly and helpful. Room was relatively clean aside from needing to wipe down the visibly dirty bathroom door which I did myself. The glass on the lobby doors was VERY dirty. Staff did not wear masks appropriately and neither did anyone in the breakfast area. The beds weren't very comfortable. Probably wouldn't have stayed here if it wasn't specifically advertised as COVID-safe so I was disappointed when it appeared precautions weren't being followed.
Unlike most of those quickly breakfasts this hotel pulled out all the stops. I was actually able to eat a full vegetarian meal with fruit, cereals, milk options and plenty of breads and pastries, waffles etc…The hotel was very clean and staff was very professional. I will definitely stay again if I am in the area.
Room was very clean. Breakfast was delicious and hostess was cordial and helpful. The lady at the desk was extremely friendly and helpful. We have stayed here before and hopefully plan to again soon. We had a minor problem with the sink drain but maintenance came and fixed it immediately.
Stayed here on or way to Florida. Comfortable, clean, quiet, and large room. Excellent breakfast with scrambled eggs and sausage.Staff extremely pleasant and friendly. Been to this area many time before, and great place to stay if going to, Chimney Rock , falls at DuPont Forest, or the town of Hendersonville . All great places to visit.
The staff were kind and efficient. The air conditioner in the room was great! The bed was comfortable and plenty of pillows. We enjoyed the Mexican Restaurant. The breakfast had many choices and delicious.
I have stayed here on a couple of previous trips. It's close to town, without being directly in town. The rooms are clean and well-stocked with linens etc. My interactions with the staff have been helpful and friendly. Will return in the future.
This is a very noisy hotel! Noise from the highway lasts well into the night. Noise from the second floor is pretty constant. And finally, noise from the outside is horrible. Housekeeping was non existent. Now, for the good - beds were comfortable, shower was great, thick towels and an abundance of hot water!
As expected this BW was clean and a great value. Front desk staff were efficient and answered all my questions. Only one small issue and this is with all typical hotels. Toilets, to save money, are typically low in height. I'm 6 ft. and feel crunched anytime I need to use these facilities. Please install higher ones
Very clean pool! Great location! Wonderful breakfast selection! Quiet even though our room faced the highway! Good value especially since my family was out hiking most of the day! We will stay here again!
The rooms were clean and comfortable. I would stay here again when visiting with my friends. It is exactly what I expected from a Best Western hotel. I am never disappointed with my stays at Best Western.
This was our first time staying at a best Western. We were pleasantly surprised at how well we liked it. The people at the check-in was very friendly. Our room was very accommodating. We had a very nice hot breakfast the next morning. The hostess was very kind and kept everything very clean. We will definitely stay at Best Western again
We chose this location because of our travel plans. We have stayed in this Best Western previously. The check-in process was very easy although we arrived early. The room was attractive and very clean. Parking was right outside the door and on the first level which I requested because we travel with our small dog. And it was very quiet. We had breakfast before our departure. It was very good with an assortment including eggs, sausages, grits, biscuits and gravy, sweet rolls, cereals etc. We will be back in the future. Thank you!
Great, on the level of Holiday Inn Express or Hampton Inn. Full, hot breakfast, nice clean rooms, friendly, helpful staff. I like outdoor entrances personally. Lots of spacious parking, attractive lobby.
The room was clean which is really nice to have. There was no smell which is also appreciated. The room was also quiet. Plenty of room. I didn't love the pillows but I travel with my own pillow. The room was cool enough. Checking in and out was easy. We didn't use the pool. They had quite an assortment for breakfast.
Clean property with clean rooms. Had a nice mexican restaurant attached with great food. Everyone was friendly working there. Free grab & Go breakfast due Covid. Also was pet friendly. I would definitely visit again if in the area.
I would give this property 3.5 stars if the option were available. The room was clean but the property is older not modern and overpriced at $170 a night. I do not feel I received a good ROI. Hard to locate the outlets and no USB ports for devices. Luckily, I travel with a multi-port device. Still, I need to find one outlet for my multi-port device. One wall outlet was hidden behind the curtain next to the window and high up, not where you would expect it. The other one was on the opposite wall by the other bed. Round table in room used for dining is old and damaged. Marcia (pronounced Mar-See-a) called me in my room to make sure I had everything I needed and provided some tourist information which proved helpful. Great staff!! But I would not stay here again for reasons mentioned above unless the cost of the room is lowered.
Our 5 night stay was great. This was the first place we've had a hot breakfast since March 2020. We have taken 3 trips during that time and moved from Fl. The staff was always helpful. Jessica was the best, taking time to make a hot breakfast special ordered by each guest. She was very friendly. We also enjoyed the attached El Paso restaurant.
convenient place to stay while touring different attractions in NC. close to Ashville, sky line drive , hiking and such. pleasant staff. clean rooms. hot to go breakfast. we would stay again follows cdc guidelines
The front desk clerk, Marcia, is extremely competent and friendly. She was juggling a phone reservation and two at the front desk when we checked in. But we each felt like we were her top priority. The room was fine. Good beds, decent shower. Good WiFi. We've traveled a lot this spring and summer. NO ONE has given better service than Marcia. An amazing person.
My.3 week stay was awesome. The staff was very friendly and helpful. Would recommend this to others. The only thing that I would change is the ladders for the pool. Had a difficult time getting out of
All amenities were as advertised..comfortable and clean. John/night desk was (is) a HUGE help, patient and excellent information. One thing worth noting ~ there is NO BUFFET breakfast. We are now able to sit in restaurants without a mask, yet the buffet is closed ~ a VERY BIG DISAPPOINTMENT. Honestly, that is one of the reasons we picked your place. On that note, one of the employees (Jessica?) was able to fulfill most request passed under a plastic-sheet; that siad, it did not meet what we hoped for, and headed out to buy breakfast elsewhere. Oh well... sigh
From check in to check out, the staff was excellent. We did not try the restaurant due to my husband's diet but they did recommend a local one that was great!! Breakfast wasa full hot breakfast while still filling Covid rules.
Always enjoy my stay in Hendersonville, NC however i wish they would fix the side entrance for the people that park in back so they don't have to carry their luggage around building to front door a real inconvenience in bad weather situations.
We enjoyed our stay at the Best Western in Hendersonville. Amy, the GM was so kind, friendly and treated my family as her own. The room was clean, orderly and comfortable. Thank you so much! Proud to be a part of Best Western.
We stopped overnight on our way to SC and had a nice stay. The Mexican restaurant attached was very nice as well as the breakfast we received in the morning. It was a real hot breakfast with scrambled eggs, sausage and potatoes not a cold continental one.
Breakfast is a joke Not enough staff to run a hotel with breakfast! The breakfast is not any good I was ignored when checking out and over charged for my room they charged me for 2 nights not one!! I won't be back
This facility is top notch , I highly recommend. I travel quite a bit for business and this facility is always a welcome sight after working all day. The staff is great and the on-site Mexican restaurant is really good.
Not the nicest place, but it is pet friendly. We usually stay next door at Hampton, but decided to try here. Will be going back to the Hampton, these are double beds, asked for non smoking, it smelled like smoke. Rhonda is great and very friendly. Housekeeping was great also. Good prices but I like the looks of Hampton much better. Very old and worn out motel, great staff which make it nicer
This hotel was very comfortable and clean. There is a mexican restaurant onsite that was amazing. The breakfast was amazing considering COVID. The pool was closed for the season so we didn't get to try it.
No frills MOTEL! Not a hotel, price was meh, beds were okay, pet friendly and Rhonda is Wonderful. So professional you would expect to see her at the Ritz not a Best Western. We traveled from CA to NC and she is up to par with the nicer establishments. Hope they know what they have with her!! She went above and beyond to make sure my tickets were printed for my flight. She gave great suggestions on where to dine and was so nice. Now would I stay here again? NOPE! Very tired and dingy place would recommend for 1 night but not for vacation or a get away.
Close to all the attractions, extremely clean, very nice staff, good breakfast - we could order what we wanted, and it was cooked and given to us to go, due to COVID, Being a Rewards member also earned us a free night. We love Best Westerns, but this one was the best so far.
Rooms were very clean! Hotel staff were very helpful and kind. Only thing missing is one of those yummy snacks machines lol! I would definitely recommend this hotel. And I understand the business part of it just wish the prices weren't so high
I'm starting a new route and the person I'm replacing spoke very highly of this hotel. I normally stay in a different brand. Not anymore. Pleasant people, efficient check in and out, clean suitable for snoozing rooms. You got me Best Western, see you next week.
I called so many hotels and this one goes out of there way to have sweet Jessica get and prep breakfast for the guests one by one 6-10am! Very clean and staff is nice! Perfect for our stay to see our sick grandpa!
I had a wonderful experience at Best Western Hendersonville. SC. I felt appreciated and welcome. Will definitely stay here anytime I'm in the area. They also had plenty of Truck Parking. Mexican Restaurant anointing the motel had great good as well
I stayed here a while back, was not impressed, stayed again, my boss pays so, this place is just nasty. I left this roach motel 2 days early and will not be back. Save your money and go elsewhere. Ask your breakfast girl to quit picking her face in public
Very Clean with Nice People. Highly recommend this Hotel Dog Friendly Hotels often means sacrificing cleanliness. Not at this Hotel, Very Clean Mexican Restaurant at the Hotel had great food and service. All around very pleased and for the price, exceptional!
OVERALL 4.5 Staff 5/5 Room 4/5 Value 5/5 Location 4/5 Staff Easy check in, professional and friendly Room Little dark, need more lighting and needs a new bed, hard to sleep on, either old or cheap. Value Good value for the what you get Location Next to I-26, so a little noisy and access to the back rooms from entrance to shopping mall, noise and bad road.
This hotel was a pleasant stay. The staff is helpful, and even manages a hot breakfast! You have to order, and get to go, but was tasty. It is located near many attractions. The weather was a bit inclement, but we still enjoyed Hendersonville.
Very clean. Very welcoming staff. Quiet despite 2 major roadways near front of hotel. Good lighting. Very nice breakfast (hot) that is served during this COVID times. Very easy check in. Extremely good price
Mgr Amy read about my hearing and allergy issues so she put me in a pet free corner room and no neighbors. Upon chkout left my I-watch, housekeeper Gladys found it, was kind and honest also a rarity!!
BW Hendersonville is an older "motel" style property - probably built in the 1970's. But the direct outside access to the rooms could be preferable to some during the Covid issue. I was a little skeptical when I arrived, but very pleasantly surprised. This older property has been thoughtfully renovated and is very well maintained. I was particularly pleased that the HVAC filters were freshly cleaned - spotless! The rooms are a little smaller than new hotels, but the dividing walls are real brick, so the room was very quiet! Remember - this is not a new property, but it is very clean and well maintained.
We stay in a hotel manly BW 3 times a month in most months - This BW was wonderful, looks to be newly renovated with well kept grounds and linens. We will stay again when traveling through the area. The staff was also very friendly.
The room was clean and comfortable. We were pleasantly surprised tht the hotel was serving a hot breakdfast. It was deliciious. Most hotels of this price range are only giving a grab bag, so we were very happy to get a real breakfast.
I have had several bad experiences with BW over the past few months and swore I would never stay again. But on my trip back home I was extremely tired and this was the first hotel I came across. So very glad I gave them another chance. From the very kind and welcoming desk personnel to the wonderful comfortable bed I had, it was a great experience. The bed was so comfortable I slept until 10:30 when my plan had been to be on the road by 8!!! I guess i will be putting BW back on my list of places to stay when traveling.
The room was great! Clean, comfortable and big!!! The breakfast was great and Jessica was a great server!! We have really enjoyed everything about our stay and wish we could have stayed in the area longer but have to be in Dallas by tomorrow so we must say farewell to Hendersonville and the surrounding areas! Love this area!
This motel was very clean and the staff was very friendly. They had a great hot breakfast of your choice and they bagged it and we ate in our room. (COVID-19). Our king size bed was also very comfortable.
We enjoy this hotel and location, there is a great restaurant attached which is a favorite, a beautiful pool area, rooms are nice and always clean, reception area is very welcoming and personnel are super friendly. Apple orchards down the street as is a couple of vineyards. Plus a good location for downtown Hendersonville.
We had a wonderful stay. They have gone above and beyond for COVID safety measures. They safely prepared a delicious breakfast for us. The whole motel was very clean. I'm not surprised they have received awards for 2020. We will be back!
all was upbeat with great staff, especially the breakfast buffet, modified due to virus. Clean and quiet at all times and true pet friendly rooms. Recommend for couples and families alike with plenty to do in Hendersonville.
We were scheduled to arrive at the Best Western Hendersonville and we encountered a problem. General a manager Amy stepped and saved the day. Amy went above and beyond the scope of her responsibilities.Thank you Amy and Best Western for a great employee.
Facility & room were all clean and well maintained. Breakfast offered good choices with a COVID safety serving method/system in place. Staff were very friendly, efficient and helpful. Located by interstate, but not noisy.
Spent one night on our way south, very very pleased with cleanliness and sanitized tagof our room and all Covid precautions at the hotel! BEST breakfast I've had at a hotel since the pandemic began. The staff at the front desk and for the breakfast counter were wonderful and accommodating to all our requests.
Place is a dump!! I suggest you go elsewhere, the GM is Fake and the staff act like they are put upon if you ask for anything, gave 2 stars because it is pet friendly. Nasty place and worst staff. Seriously go anywhere but here
This place is recently remodeled and our room 222 was super nice and very clean . Two thumbs up to the really polite staff . Even with coronavirus they still provided us with a full breakfast . Plenty of shopping and restaurants are near by
I had to wait an hour to check in in the lobby however other than that I have really enjoyed my stay and it was very nice. Thank you very much. Thank you for also giving us a little extra time to get out of the room when we woke up late. The housekeeping lady was very polite and very nice. Thank you very much
Amy was very accommodating when we made the reservation. Check-in very efficient, excellent breakfast! We requested a room w/ a walk-in shower and that was granted, along with plenty of towels, etc. Very quiet night.
My husband and I were in town enjoying the waterfalls at DuPont. We got caught in some afternoon thunderstorms so we needed to grab a room for the night. We had an excellent at the Salty Landing. We checked in around 6:30 pm Saturday night. The Indian woman who checked me in was the absolute rudest hotel person I have ever experienced. I mean she intentionally was rude. She instructed me on how to clean my room and where to put my beer bottles... really? I called Expedia to get a refund but to no avail... so my husband and I went to the handicapped room because that's all that was available. The room was dank and The floor was gritty and there were spiders in the corners of the bathroom. The towels were worn out, I mean something terrible. We hiked about 7 miles and walked 1 1/2 in a thunderstorm (crazy I know).. the only great thing was the Starbucks across the street.. I'm not sure if she almost ruined the trip.
We chose this hotel because we were traveling with our dog to drop our son off at camp. Based on the reviews it appeared to be safe and clean. My son was bitten on his chest by something at 9 pm, while he was laying on the bed. I should have asked to change rooms right then, but we were exhausted and I let it go. The whole rest of the night was horrible, because I was freaked out about bugs and we had neighbors that were sitting outside their rooms (using chairs from the rooms on the sidewalk) drinking and talking loudly. There were also cars coming and going throughout the night. I called back to the office to ask about the bugs after our stay, and when I finally reached the general manager (after almost 2 weeks) she told me that they had found fleas in the room. I was told that this was designated as a room for dogs, and that was the reason; I was not given a discount or reimbursement, so obviously that is considered acceptable for this property. I would not recommend staying here.
Very nice stay, we enjoyed the hotel and we loved that it had a Mexican restaurant on premises, it's really good. The room was clean and service was great, we would definitely book again, thank you!!!
Good value for the money. Well located for me. Staff was friendly, professional and efficient, Good room, was nice and comfortable. Good view. Small mountains. Restaurant adjoining. Doing well with the epidemic.
Room was large and clean. Staff nice. Breakfast was great. You had to order what you wanted and attendant brought it to you. Had scrambled eggs, sausage links, breakfast potatoes, juice and coffee. They had other options as well. Would definitely stay again.
The staff were helpful and polite, everything was clean, neat, and in good working order. The restaurant had very good food and service. It was easy to find and had easy access. Although I did not use it, the room had a mini-fridge and a microwave. The bed was comfortable; I slept well.
The best inexpensive hotell I have ever experienced, great hospitality and sparkling clean and hot breakfast to go to eat in your room, from a big menu with hot items as well.And their reward program seems excellent too, no black out dates....
Instead of the typical 1king or 2-queen bed rooms, this room had 2-double beds - and it was still a pinch to navigate around the beds. I felt like I was in a camp trailer. the bathroom was so small, that the door could not be opened or closed while sitting on the porcelain throne. The only chair was a small round stool. the room was so dark, I had to remove the lamp shades from the lamps just to get enough light to safely navigate around and between the beds.
I've stayed at this best western many times had great service this morning I woke up to lady screaming help get off of me I called front desk told them the situation her screams got louder I went out front door an mantince man was coming out the room on the other side an door open where the lady was yelling an man came out got I to his truck I open the door to room ask the lady was she ok an she said she was leaving she look to been ruff up but she didnt ask for is to call police an if she wanted to she could have cause man had exit the room fast response time by personal at best western they was on it there to back me up of came down to saving someone life much respect to employees at best western in Hendersonville nc
A little road noise but usuall with the location. Clean and good service. Plenty of restauraunts nearby. Good water pressure in my room. Rooms are a bit small but not worked ok for me. Ice and vending machines worked.
Best Western was the only hotel on our trip during the recent corona virus pandemic that followed the guidelines of the CDC. They had hand sanitizer at the front desk, cleaned the room keys, and had someone stationed at breakfast requesting people to use the sanitizer and she cleaned the table after each person left. Thank you!
Was completely satisfied with our overnight stay. Good price , clean rooms with comfortable beds and pillows, very good breakfast and nice area. Staff was very friendly. I would highly recommend this hotel.
Great stay Rhonda was a great help and I enjoyed the restaurant didn't eat the breakfast but it was free. I was happy with the bed and room was clean. Much better than the mountain inn where I usually stay. Will be back
We really enjoyed our stay in Hendersonville! The room was clean and cozy and breakfast was super yummy! We were worried because our room faced a busy street but it was super quiet and we both slept very well! We would definitely stay here again!
Enjoyed our one night stay here. Hotel was right off the interstate so very convenient to get too. Room was clean and a good size. Breakfast was very nice with several hot food selections. The warm cooked apples was a nice breakfast addition. Will stay here again when in the area.
Great stay, welcomed our furr babies, good breakfast, and Rhonda at the front desk is wonderful. My dogs really liked her. I was a little weary and the tacos from on sight resturant really hit the spot. Decor in lobby is lame but everything else was A1
Hotel has a super group of employees assembled, room was clean and a Hot full breakfast, Dan at the front desk was very helpful, Jessica had the Hot breakfast bar hooked up, Aida had our room looking great.....Thanks guys and girls
I drive a truck and travel for work. I enjoyed everything from the initial call to book the reservation all the way up to check out. Great service. The room was nice. My best experience with a hotel in the area. I will be a new regular.
This Hendersonville Best Western is a very nice place. The staff was professional and helpful. Our room and bathroom were spacious and very clean. Everything worked without a big hassle. No trouble connecting to the internet.
Great staying outside of Asheville. No crowds and half the price. I brought my dog along and was impressed that the pet friendly room was just as nice as a regular room. Only about $20 charge to bring the dog. Breakfast was just as good as other higher priced limited service hotels. Would definitely stay here again.
The service was amazing! The rooms were clean! The beds were awesome and warm! The water was hot and comforting! Breakfast was a delight because "Jessica" was always there to brighten the morning with her boundless sweet generous spirit! When our key did not work one late afternoon when we arrived back the host was on top of it he was almost running to our room to help us in. I truly felt cared for! I am only sorry that we did not find out until checkout that the Mexican Restaurant adjacent was also an amazing experience! Will certainly check that out next time! I love Mexican Food! Thank you for a really wonderful stay for our mini-vacation from Florida! TK and LU
Very friendly also has a Hispanic restaurant on grounds. Hotel staff is very polite and breakfast service was very nice even for someone in such a hurry like myself. But this review requires that you have a minimum of 200 characters.
I always stay here when I visit my son. Pets are welcome, the rooms are clean and comfortable, the staff is friendly and helpful, and the breakfast is great! It's also a great location—close to I-26. My only complaint is that I have to write 200 words for this review.
We stayed here for 3 nights. The rooms were clean and smelled clean. The front desk was very quick and helpful. The breakfast area was clean and well stocked. Jessica the breakfast attendant was on point, helpful, and nice. I'd stay here again. There is no elevator and there is 2 floors so be mindful of that when booking.
Great hotel! Clean and comfortable. Awesome breakfast, thanks to Jessica!they had a wide variety and also vegan and gluten free options. The rooms were well kept and the location of the hotel was close to a lot of stores and restaurants.
We have stopped here for most of the last ten years, weather cooperating. It is a favorite as it is about as far as we can drive in a day. It shares the property with one of the absolute best Mexican restaurants we have ever found, and we have tried many. We park, check in , have dinner and a couple of margaritas. A great way to end a travel day. They have spent considerable money on updates. They take pride in their huge breakfast and rightfully so. Great place for the money.
Clean and comfy. The only problem we encountered was slippery tub. Fall hazard. Great breakfast and staff was exceptionally attentive to cleanliness and refilling hot bar. She made sure everyone had everything we needed and wanted.
Extremely clean rooms, new and comfortable beds, super nice staff and an awesome breakfast. I'm keeping it shorty because the more wordy these reviews get the less people read them. To sum it up, I recommend this place.
Placed reservation for a week out, 2 hours after placing reservation, found out I no longer need these accommodations. They informed me they are going to charge me a full night for cancelling and there is nothing they can do about it. Yes there is something they can do about it, not charge and be an understanding human being that sometimes circumstances change. Will never recommend Best Western or use them in the future
Everything was clean and personal were very friendly. Definitely would stay again. The breakfast area was very clean and breakfast was very good. Specially thanks to Johana and Dam for all your attentions.
Large and roomy. Excellent breakfast and very helpful, friendly staff who really try to make everything perfect. Attached Mexican restaurant was also good. Will definitely stay again because of the good value and service.
Everything was clean and personal where very friendly would stay again very convenient location and attached restaurant was good also. Very close to shopping and plenty of other restaurants to choose from
My wife and I were traveling home from my son's house after Thanksgiving and needed a place to rest before continuing our trip home. The hotel was easy to find right off the highway and was pet friendly since we were traveling with our small dog. Even though the layout of the hotel was older design it had been recently renovated. The property was clean, the staff pleasant and the room was in great condition. The bed was very comfortable and the room was clean. The bathroom had been updated including a very much appreciated massage showerhead. The shower had excellent pressure and hot water. The only negative was my wife had problems connecting with the WiFi if she stood in certain parts of the room. I had no problem. The TV was modern but it would occasionally lose it's signal especially the ShowTime Channel. Several people had pets as we found out walking the dog. We did not experience any noise or disruptions from other guests. At breakfast Jessica greeted every guest as they entered and frequently checked on the food, napkins and cleaned. The breakfast area was very nice with a wide variety of options including grits, biscuits and gravy, eggs, sausages, fruits, juices, yogurt, donuts, danish, etc.. A pleasant surprise was made from scratch baked apple chunks with a cinamin sauce. The eggs were good, the sausage was the typical hotel pre-cooked sausages but the grits were a disappoinment. They were undercooked initially, gritty, then they were starting to clump up from not enough water. Overall, the price was very good for the value, especially considering they are pet friendly. We plan to stay there again on future trips.
This hotel advertises rates that are actually booked behind the scenes on a third party website (never tells you this when booking) with separate rules for changes and cancellations. You may get stuck with a non refundable booking without your knowledge! I only found this out when we needed to cancel (and we specifically booked through the hotel website so that we would have flexibility)- then when we complained to the GM she said it wasn't her problem. Yet when we checked in, the front desk person said it “happens often” to people staying there. TERRIBLE experience!
In Hendersonville for a few days with wife & friends to enjoy the area. H'ville BW's location is very convenient, not far from most of the local attractions. Room was just fine, clean, beds comfortable, good value. Breakfast was good; never made it to the attached Mexican restaurant so don't know about that. Staff was friendly and helpful. Best chain motel stay we've enjoyed in quite some time.
The room was clean. Breakfast was very good and the staff was accommodating and helpful in every way! The beds were very comfortable. Location was convenient to downtown as welcome as the wedding venue.
We chose this because of a hotel coupon. As we walked to our room I noticed the widows were old, single pane, mullioned widows (but well caulked). So I thought the room might seem old. What a surprise. The room had a very modern feel. It was also clean. The bedding was nice. The bathroom was redone and super clean too. Also, we were plenty warm, the windows were fine. Breakfast was enjoyable and the breakfast attendant was quite nice.
Room was clean. The breakfast was great. There were gluten free options as well as soy milk for non dairy folks like my wife. The first hotel we've been to that had the soy milk. Jessica who took care of the breakfast made sure everything ran smoothly. Thanks, Jessica.
Everything was great! Check in was quick and check out was quick. Breakfast was great and hot! Staff was great too . We came down to pick up a puppy and drove home the next day, didn't know the area at all but we felt comfortable and safe in our room .
Great hotel, super friendly and helpful staff. Very clean rooms and comfortable bed. There was a good selection for the free breakfast and it was all very delicious. I will return and would recommend.
I booked this hotel as we were driving on the interstate. I got a last minute special and my reward points. Check in was super easy and the older lady who took care of us was super friendly. When we got into the room she called to see if the room was okay. Comfortable. Easy access. Slept well.
Always enjoy Hendersonville best western along with Mexican restaurant attached to the hotel. Stay here whenever possible World of Clothing next door good deals on winter clothing. Never a let down great staff
Great price. Friendly people. Clean room and hotel. Great breakfast. Good location. One of the best for the price. Good tv. Good bed and shower. We have been in many best Westerns and this was one of the best.
Budget motel, as expected. Room clean and housekeeping services were very good. Free breakfast was plentiful and good but it never changed the whole time we were there. A little variety would have been nice. There were a few negatives. We had booked a handicapped room. I specifically said the bed height would be an issue if it were too high. I was assured that there would be no problem. Well,that was not the case. The handicapped member in my family could not get into the bed because it was so high. Maybe this is their standard bed but standard doesn't necessarily work for the handicapped. Issue was resolved by removing the bedframe and placing the box spring and mattress directly on the floor. I am thankful that the maintenance man figured out a solution and he was very nice but after traveling 12 hours I really didn't need to be dealing with this at 10pm. Also, dog in the room next door barked all.night.long. Very annoying. While the price was good, probably would stay elsewhere next trip to NC.
Budget mom and pop place, Decent breakfast great staff. Beds are new, pet friendly and Rhonda is a gracious lady. This is a Best Western so don't expect the Ritz and you will be pleasantly surprised. Also a great Mexican restaurant is in the lobby
Room: lean and neat. Bed: clean and comfortable. Bath: a little dated, but clean. Breal fast: good and hot. Room rate: the best in Hendersonville, and I have stayed in every single hotel in H'ville and paid a lot more for a lot less accommodations.
The rooms are a little small (especially the bathroom), but it's clean, the beds are comfy, the breakfast is plentiful and yummy and the staff is nice and helpful. Good price for the area too- i would recommend!!
our stay was very enjoyable, room was clean,staff was eager to assist you in every way. Breakfast was excellent. I would recommend this location to anyone. The new beds slept great, and we heard no noise from the other rooms.
This hotel is on our “must stay” list each year while traveling through the Blue Ridge Mountains. It is right beside Interstate 26, so you're close to many top tier destinations without a terrible bill. The building has some age, but it has been upgraded nicely with all the conveniences, including the breakfast basics to start your day. There is coffee in the lobby 24/7. The Pet Friendly rooms are on the back side of the buildings with lots of room to wander with Rover (Ask for a first floor room for even more convenience!).
Excellent shower, large room Comfortable beds. Clean room AC worked well, would stay again Friendly staff, hotel is in a good location for wineries and beautiful scenery Downtown is a lovely place to visit as well
Great stay - bed & pillows were very comfortable and room was clean. Staff was very friendly and helpful. They have great coffee in the room, breakfast area and lobby. Breakfast buffet was great with lots of variety. Location was excellent. Would definitely stay here again.
We enjoyed our stay. Price was reasonable. Room Clean. Hot breakfast although there was only link sausage each day to go with the scrambled eggs as well as potatoes, baked apples, biscuits and gravy, pastries/bread/waffles, juice, some fresh fruit, oatmeal with options of toppings and In the refrigerator there was cheese & salsa for the eggs, canned fruit cocktail and yogurt. Internet was very good. The computer in the lobby had a printer which we used at no charge. It was quiet in the rooms even though the motel is close to a busy road. We were on the side of the motel by a mexican restaurant which had a loud blower which you heard if you were outside.
It was very tdd y mice the only 6was the carpet needed cleaning. The staff was good and the breakfast was excellent and the Mexican Restaurant was very good. This the second one I've stayed in and won't be the last.
This property is very convenient to the highway. Easy on and easy off. Waffle House is very close to the hotel. The room and bathroom were both very clean. The staff was pleasant, professional, and helpful.
The price was right. The staff was over the top with kindness and professionalism. The breakfast area was clean, thee items were many and of good quality. They did not skimp on anything. The Attendant was great as well. There is a Restaurant connecting to the hotel ( mexican) the food was to die for and very convenient to the rooms
So my change of plans led me to this place, Wow!! Outside pool, Tacos and great breakfast. Rhonda was so nice. I couldn't believe the value and the great service. Hope I get to stay here again, if in area this is my go to!
Nice quite place, rooms are clean and nice property was clean. Good price. We came to town to visit family and stayed here for 4 nights. We stayed in a smoking room and the only negative thing I have to say is that they need to either air out the smoking rooms after guest leave or invest in 1 of those automatic air fresheners or something like that because the room did smell like old smoke and when taken a shower the smoke smell gets pretty bad. But still that was only problem and we took care of the smell while there with a scented candle. This was my 2 stay at this hotel and I will definitely stay here again next time in town.
We always stay at Best Western because they welcome our pets. With that said, I can make an adequate comparison. This location meets/exceeds BW standards. The breakfast staff was interactive with the guests to ensure everyones needs were met. I witnessed a breakfast staff member go above and beyone to accommodate a customers request for a "yellow packet of sweetner." Front desk staff and housekeeping always accomodated my requests and warmly greeted me everyday. Even the ground-keepers greeted me daily. Great job team Hendersonville NC BW!!!!
One of the worst Best Westerns I've ever stayed at. I arrived after midnight looking for a room, and was told there were several available. I had to try three before getting one that didn't smell very strongly musty, like old cleaning products. The rooms were obviously converted from units that were meant to have windows that open, but the windows are now sealed with only an AC unit providing air movement. Although the AC unit has high, low, and auto fan settings, the high and low settings do not keep the fan running when the AC turns on and off, so you're left with the fan cycling on and off all night, effectively preventing any sleep. To reduce this somewhat, I had to set the temperature as low as it would go on the thermostat (which of course made the room as cold as a meat locker), then had to leave the hair dryer and iron running all night just to bring the temperature back up a bit and prevent the AC fan from cycling off, which is just plain ridiculous. So basically 2700 watts wasted for 7 hours - again, ridiculous. I had noticed earlier that the people in the room next to me had fallen asleep with their door open - I'd presumed accidentally, but I came to realize it was to get some air in their room. The refrigerator, microwave, and bathroom seemed clean enough, however the small table in the room was very sticky to the touch and when sprayed with Windex I had in my car, then wiped, came away with a disgusting layer of dirt on the paper towel. And this was for a room that was significantly more expensive than many other (much nicer) Best Western (Pluses) I've stayed at recently for a *much* lower cost. In the end, I really wish I'd decided to stay at the Asheville Inn that I decided against instead of driving the extra twenty minutes to get to this Best Western. I would NOT stay here again and would tell anyone thinking about doing so to KEEP DRIVING until the AC fan problem is fixed.
Really good experience!! Staff was very helpful and friendly!! Breakfast was good and hot!! Very informative about attractions in the area!! I would definitely recommend this motel to anyone going to the area!!
I travel from Florida to Michiian twice a year and always stay at the Best Western in Hendersonville, N.C. It's reasonably priced, nice clean rooms and very friendly staff. The breakfast provided is very good. I would recommend this hotel to anyone passing thru this area.
Wow! I never write reviews but this place has the best customer service and Breakfast for a steal! Jessica the breakfast Queen was so friendly. Easy check out by Rhonda made you feel like you were someone special. I really enjoyed the restaurant on site and the great service. Only recommendation is to send these ladies up to the Waldorf!! Will always stay here from now on!
Very nice hotel with a couple nice restaurants with I n walking distance. Very friendly people upon checking in , checking out and serving breakfast. Breakfast was great with fresh mountain apples. Non greasy sausage and chicken tenders to mention a few. Our 2nd time staying there and will again
enjoyed the stay, friendly staff, enjoyed breakfast,asked for down stairs for elderly mother and got it, room clean, asked for extra towels and got them with no problem, quiet, easy access to roads, restranaut was good
Great place to stay. Very neat and clean! Rooms were updated. Felt safe and motorcycles were also safe right in front of our room Great desk service!. The hotel was located near shopping and restaurants. We would definitely stay here again!
Booked a couple of rooms at the end of August. The check in process was quick, and we were able to get about our site seeing. This hotel is very close to all the happenings in town, also it is close enough to other attractions like Cherokee, Maggie Vally, etc. only problem I had wasn't so much of anything but a noise issue. The toilet in the room was awful loud when flushed.
Above all, due to a slick tub, my wife slipped and fell in the tub. No broken bones but a very large bruise on her left hip. Other negative items.....unstable wifi, continuously loosing signal on some tv channels and noisy plumbing. Positive item....above average breakfast for Best Western even though there is limited seating in the breakfast area. Some breakfast seating is actually scattered throughout the lobby.
We stopped at the rest area and got a coupon and they honored it for 87 on Sunday. But the man before me was told same room would be 159 . I don't think Hotels should have that much freedom to raise rates that much . The room was clean and easy to access.
I was en route from my home in South Florida to KY and was caught in a traffic jam in N.C. in I-26. Knowing I could not drive after dark, I called the Best Western at Exit 49A in Hendersonville. Amy was so sweet and promised to save me a room ...when U finally made it to the Exit, Best Western was right at the corner. Amy remembered who I was and treated me like family. Since I had difficulty walking, Perry (the maintenance man) carried my overnight bag for me. Wonderful. I had one of the cleanest, most comfortable rooms I have ever had during many years of traveling, thanks to Raquel, the housekeeper! Raquel should train all housekeepers everywhere - she is outstanding!! The next day, Rhonda checked me out and, again, treated me like family. I wish I could have afforded to stay longer!! But I had to travel on to KY. I rate this Best Western an A Plus! Thank you, Best Western, for a wonderful night on the road!!
Good location and clean. Friendly staff and restaurant food was delicious. Pool was very nice and clean. Would recommend it for traveling to sightseeing or touring in the Hendersonville area. Lots of good eating places in town also.
Clean room. Convenient to areas where you can walk.. Great breakfast. Nice and quiet. Staff were very nice and checking in on us. Has a nice restaurant attached. Would definitely recommend to anyone making their way to the mountains
A pool was advertised. Upon check in at 8pm, after traveling for 10 hours, we discovered that the pool closes at 8:30pm. We were told that the pool closes early because there isnt adequate lighting over the pool, and because the hotel operates a bar- having the pool open would be dangerous to intoxicated people, and the intoxicated people might disturb the children in the pool. We would not have booked the hotel had we known about the limited pool hours and bar. This hotel is not family friendly. Advertising is misleading. We will not stay at a Best Western again, and we will advise others the same. The room smelled bad and mattresses were not encased.
First room had wet carpet and smelled strongly of wet dog. They changed our room, but on the second of three nights in the new room an entire wall of electrical went out and they "fixed" it by bringing in a long extension cord to run across the room to plug in things on that wall, which created a tripping hazard.
We chose this hotel because of the location and price. It looks more run down on the outside than it actually is on the inside. All of the staff were friendly and helpful. The rooms aren't brand new but are large and updated. My only complaint is the double beds instead of queens. There were lots of choices for breakfast.
very reluctant at first to stay here. I am not a fan of outside access places, lots of light and easy access. Give this budget friendly spot a chance. Wonderful beds, But the staff can't be beat. Rhonda is the epitome of Southern hospitality. She greeted us with a smile and fixed it where I could get my points for my stay. My phone was acting up, she went above and beyond for such a small mom and pop place and printed my directions.Do yuourself a favor and stay at this gem
This is a great place with Stellar Staff. Outdoor access to rooms and outdoor pool. Rhonda is a joy and will help out in any way. Fresh coffee even in the middle of the night. Breakfast is pretty tasty for free.
Spent one night here while traveling through. Easy on and off location to the interstate. A little hesitant when we pulled in as the parking area was tore up, some debris around, but room was clean and comfortable. Has one of the better on site restaurants. We enjoyed our stay and would stay here again.
Clean, pet friendly hotel near most everything in Hendersonville--right off Interstate 26 & rt 64. Good breakfast, good Mexican restaurant 'attached' to hotel. Staff was very good. Had issue with sink faucet not working & it was fixed immediately after calling front desk. Later, the front desk called my cell personally to ensure everything was fixed & OK. Not fancy, but a nice clean place to stay especially with pets. One of the best pet friendly hotels we have stayed at this year.
Upon entering the hotel the smell of mold was obvious. The carpet was so filthy and I immediately started coughing. We were there on business and my husband had to take his suit to the car so the smell didn't get into his clothing. The front desk were very understanding and refunded our reservations. The worst hotel ever. Couldn't stay there and was very disappointed.
Easy on and off to interstate. Resturant on location and very good breakfast with huge selection. The hotel was close to a clothing outlet, which was with in walking distance. There was also many other restaurants close by if you don't care for Mexican food.
I was midway through a very long road trip and needed a quick, off the interstate hotel. The "new" BW was very convenient. The staff was very friendly and empathized with this weary traveler. Checked me in quickly, called to be sure all was good in my room before wishing me a good night. I would highly recommend this location This is a pet-friendly hotel which is something that is ALWAYS on my radar.
Our room was clean and comfortable. The Staff was very helpful and accommodating. Internet was ok. The pool area pleasant. The parking lot in our area was torn up and the ice machine was missing in action. Please improve breakfast, especially the coffee. Either upgrade the eggs/sausage offering or just go to a continental breakfast. You are behind your competitors.
We enjoyed our stay at this Best Western. The room was clean and so was the rest of the hotel. Breakfast was very good and plentiful. The staff were AMAZING. Very friendly. We did have an issue with our tv and the maintenance man came right away and got it fixed in no time. Very friendly man. WE WOULD STAY AGAIN and AGAIN. We are planning a trip next year and we are planning on staying there.
The stay was excellent with wonderful staff. One in our group lost her dog on the trip and the hotel is going out of their way to assist her and us. Only issue-the A/C in my room did not work properly and I was unable to get the staff to repair the unit no matter how hard I tried. That was the only disappointing part of the trip.
If you are looking for a budget friendly nice place stay here. Rooms on outside, pool, Mexican, free breakfast. I recommend this spot. Rhonda, thank you for such great service. Seriously give this place a chance.
The pictures online are not an accurate representation of this location. This hotel is very outdated to the point of it feeling dirty. The breakfast staff was rude as well. I was not pleased with the stay
Hotel is older but wel maintained. Beds comfortable. On site restaurant is wonderful. Wish it had outdoor seating. They do take out. Pet owners located in back. Tons of greenspace and huge area behind hotel where you can safely walk dogs. Hendersonville is close to anything you would want to do in the smokies. We will definitely visit again.
The room was nicely appointed, very recently updated, with just about everything that one would want. The room was clean. The breakfast was ample, with nice variety! They served real oatmeal and had chicken tenders available for breakfast, which they said kids really like, but we adults liked them too, in addition to scrambled eggs, potatoes, a breakfast meat, yogurt, etc. etc. The coffee was OK; it could have been a little bit hotter. The orange juice was average. Staff at the hotel were competent, responsive, nice, and friendly. We would go back here again.
If you expect a non-smoking room to NOT smell of cigarette smoke, then this is not the place for you. With that said, the room was clean, the staff friendly and they serve a good breakfast. I really liked the location, but next time I will stay at a different hotel and eat breakfast somewhere.
This is a really nice motel and Heather was incredibly gracious and helpful when we checked in. The room was immaculate and the bed was very comfortable. We are very particular about where we stay and we would absolutely stay here again at any time. They accomodate smokers which is very hard to find anymore and for that we are thankful. Be sure and eat at the Mexican restaurant on site. The food was delicious and service was great.
Clean, comfortable room. Bed was exceptionally comfortable. Staff friendly and helpful, especially at breakfast. Although we didn't have time to eat at the Mexican restaurant on the property, it certainly smelled good. Will give it a try if we stay again. Convenient location near interstate, shops and restaurants. Not far from downtown Hendersonville.
We were happy to find a clean hotel that would accept dogs. Our room was very clean and the bed was quite comfortable. The staff was friendly and helpful. The Mexican restaurant inside the hotel was great. We will definitely stay again.
I was on a business trip and there for several days. My room was exceptionally cleaned every day. This hotel has the best free breakfast I've had, with lots of choices and the woman working at the breakfast was there immediately to refill the coffee and restock with a cheery "good morning!" She was impressive.
This MOTEL is awful. Staff are rude, place is dingy! I wanted to leave but after 7 hours on the road I just couldn't. The Mexican resteraunt is this place's only saving grace. Breakfast woman was rude, kept asking us our room number. We told her and honestly the breakfast isn't that great. This place has more to worry about than who is in what room while paying customers try to ingest powdered eggs. Milk was sour and cereal stale. Rooms are paper thin. Heard everything on both sides. NEVER AGAIN
We got in around 3am on our way to Florida from Indiana. This is a great stopping point and our rooms were waiting for us. Check out is noon so it gave us more time to sleep in. We did miss breakfast but that was our fault, they serve till 10 am. The room was very clean and the beds were comfortable. The decor was a little dated, not bad just not modern. The cleanliness makes it a 5 star review for me.
This Best Western has a full hot breakfast from 6am to 10am. The food is Awesome and always hot and fresh. Jessica was my favorite, she was always there in the mornings to help us with breakfast and answer any questions we have. I wish we could take her home with us cause she is AMAZING..On a scale from 1 to 10 I definitely give her a 10+.
Room smelled like mildew/disenfectant, signage for ice machine was inadaquate (machine was on a different floor than indicated by signs), overall worn and dated facility, pock-marked parking lot........
We stayed at the Best Western Hendersonville Inn three nights and were very pleased with its location, the cleanliness of the room, the beds were very comfortable and new, the breakfast are was spotless and had a large variety of both hot and cold foods. The staff was informative and kind. We will definatly stay here again. There is also a Mexican restaurant on the premises where we dined twice, the food and drinks were delicious.
My room was cold. I turned up the heat some, but it still ran cold. And then I went to bed and had only a very thin coverlet, not really enough for the subfreezing temperatures outside. Then I went to look for a blanket -- no luck. So I used the thin coverlet of the second bed They gave me the worst room even though there were 30 vacant rooms. Lots of traffic noise, the farthest from the lobby, second floor. The property is not real new. Breakfast was good, price was decent, location OK except for the road noise. Average Best Western, will not seek it out on my next trip through.
Had a reservation. Ck'd in. Visited the toilet. Pushed handle down to flush. Didn't take down paper. Let fill, tried a couple of times. Called Frt. Desk. Sent maintenance man. Told it would take another day to fix. Load up , transfer to another room. Similar problem. Repair man again. Tried a couple times like us. Finally holding down it flushed. Though we had attempted, didnt work. AND thruout the night we ended up putting paper in plastic bag to dispose of outside. Paid over $120 for gross toilet experience. Never had this experience in even a low grade motel. No satisfaction. Be Sure to always check toilet flushing.
I had no reservation but was greeted by a very cheerful man at the front counter I easily got a room I was just settled in when i received a call from the front desk making sure my room was ok it was .very clean friendly staff breakfast was awesome I highly recommend this Best Western.
Front desk called the room a few minutes after I checked in to make sure everything was to my satisfaction. I was having a problem with the bolt lock on the door. The maintenance people, Perry and Joanne arrived immediately. They were very courteous and had the problem fixed within minutes. Staff at this location was very helpful and friendly.
Our room was located in the rear of the property where it was quiet. There was a day we did not have water - not because of Best Western - but the state and the town. We were supplied with bottled water and a day off of our 5 day reservation! PS - the breakfast food was great including the woman handling it - Jessica!
Place is okay, not the best in town. Everything fits for what you pay. My family stayed here just crossing through. Rhonda is really great. Didn't eat breakfast and wifi is kinda slow. Would stay here again if it was a spur of moment trip.
The person that made our great was Jessica. She alerted us that our son was sick in the restroom and made sure our food was fresh, her customer service skills were excellent. The breakfast area was very clean.
Room was not bad. It was clean and the bed was comfortable. Carolina, the girl at the front desk, was very helpful. She made sure I knew where my room was. I would definitely recommend if you're in the area!
1st of all this is a dump!! 70's decor in lobby, keys didn't work, caution tape by the pool.. They made a copy of my Drivers license which is illegal, Front desk lady outside by the door smoking, and on her phone. If I hadn't booked 3rd party I would have left. Never again. Do yourself a favor and sleep in the parking lot of a Walmart. Breakfast was disgusting. Watered down juice, and homeless looking people shoving me away to stuff yogurt in a backpack. Looked for someone to report this to, but attendant was vaping in the corner. When asked if I enjoyed my stay I was shocked. Look around how could I? Will never stay here again. My advise? Burn this dump to the ground
This place has cute decor. Friendly staff, Rhonda is such a dream to work with. Most places hand you a key and you just go on. Everyone was so nice here! Dan was great making sure there was hot coffee in the lobby in the middle of the night. The price was great, the beds even better!
Basic motel room with basic free breakfast with very friendly and helpful staff. Location is great with easy access to highway. Room was very clean with comfortable beds, but room is dated and was stuffy until we ran the air handler for awhile.
This motel doesn't have the best curb side appeal, but it does have good value and great staff. Rhonda is a warm person who makes you feel like you are welcomed. The rooms are on the outside, so there's that. Breakfast was better than most places.
The hot water heater needs to be fixed/replace as there was NO hot water. The breakfast area was too small to hold the guests that were eating, needs to be bigger. The bed was comfy and I was able to get a good night's rest.
Spent Saturday night, December 29th. Staff was friendly, check in was easy. The room was nice. The bed was comfortable, and we slept well. Parking seemed plentiful. We did not try breakfast. Our biggest complaint was that the shower water never got warm enough. The whole room was very clean. Not bad, just not great.
We stopped here on our way home from Florida. The check-in was quick, the desk clerk helpful and friendly. The room was clean, smelled clean, and had everything we needed. The breakfast bar in the morning was well stocked, the helpers efficient and friendly. A good quick stay.
Stayed during the snow storm. Great place to stay. Everyone very helpful and the property is in a great location. In room internet is very fast and had no connection issues the entire time. Strongly recommend this property.
Awesome breakfast good service and reasonably priced and it was clean it was a nice location i felt safe the whole time i was there. The best breakfast i have had in a long time. The whole facilty was clean the only bad thing the rooms smelt like a ashtray
My (new) car stranded my family on the side of the road . We stayed at the Best Western and the staff was so awesome at meeting our needs. They went above and beyond to make us feel welcome and comfortable. The best hotel I've ever been to hands down!
Great Price - Great Location!! Very clean with a helpful and pleasant staff. Close to Biltmore - close to downtown and so close to so many more of the Asheville sites!! With out a doubt, we'd stay again.
This is a well cared establishment. Brian was wonderful checking me in. Housekeeping was attentive and so was breakfast. Highly recommend if traveling on a budget. I suggest getting a coupon book for more bang for the buck
Bullet points- - Great breakfast - Clean grounds - Super conveniently located - Very comfy beds. - Excellent value! Went for a quick get away, pet friendly and there was no "pet" smell in the room. I've stayed at this particular Inn many times and I've never been disappointed. Even the "noisy rooms" (those facing the main road) are quiet towards bed time! It is an older Inn but the staff and friendly folk that stay there more than make up for that. Also the restaurant it totally top notch!
We like to park by our room if possible and this hotel did offer this and we backed up to our room. The staff was excellent at the breakfast area, check in and check out and our room was very clean. We were going to drive onto Asheville but the prices seemed much higher. So glad we stopped at this location a great price for a nice clean hotel. I think it's important when people give reviews that you are comparing similar hotels of the same caliber. That's why this location earns a 5 in it's category. I'd stay here again with no hesitation.
Updated older facility in good condition, convenient to highways, yet quiet location. Comfortable beds, clean room, exceptional breakfast & friendly staff. It's also very convenient to Blue Ridge Parkway & Biltmore. We would certainly stay here again.
Close to Sierra Nevada Brewery and about 25 minutes to Biltmore. Breakfast options were good. Rooms were clean. Great location off expressway too, with a gas station for necessities close by. Would stay there again.
The gentleman at check-in was friendly and helpful. We had trouble with the door lock on our room, and maintenance was at our room within minutes of our reporting the problem. And Saturday breakfast—the staff person was exceptional! Thanks, ya'll!
The rooms are nice and clean and the staff was friendly. The breakfast buffet was better than many higher priced hotels. Try the fried apples... really good. The only reason I hesitated to give it 5 stars is that all the rooms are on the outside and I prefer inside rooms. It's worth the price.
It awesome time the staff was excellent and helpful. My room was ready and clean. I got more than thought .i cant remember the restaurant attached to hotel but it was great too.i will highly recommend this place.
Our room was clean and we had a very restful sleep The towels felt soft. Nothing was broken. The tv wasn't great but I believe that was do to their cable company Ask to stay away from people with motorcycles
With all the work on the roads it was nice to finally get off the interstate and we found our hotel. Nice and comfortable room. The staff was very friendly and helpful. The attached Mexican restaurant was good.
We stayed in a handicap room, which had a roll-in shower with a seat. Very handy. Everyone we met who worked there was friendly and helpful. The breakfast has a much better selection than most hotels. The attached Mexican restaurant is also quite good, and was a welcome find so we didn't have to go back out in the rush-hour traffic.
Clean, dog friendly good breakfast. Everyone very friendly, plenty of parking. Check in and out was quick and easy. Not many places to walk dog a lot of traffic. Easy on off of highway. Starbucks half a mile away
My family & I stayed here over the weekend and I must say we were very pleased. Our room was VERY clean. First impressions are usually how a room smells and this one was indeed "fresh." In room shampoo, conditioner & lotion are made from Argan Oil and will make you feel like you're at a Spa. Staff is friendly and genuinely seem to care about you. Breakfast is a really nice one put out by people who care. Different hot options (sausage, potatoes, eggs, oatmeal, grits) cold cereal, toast, pasties and of course juice & coffee. Very nice, well kept up property. We will be back for future visits.
My recent stay was to attend a wedding at a local vineyard. Location was very good for the travel to the service. Accommodations were clean and very comfortable. Best was the breakfast, which had something for everyone. My favorite being the waffle which was perfectly portioned and timed to make a soft, well cooked product
Very good location right off 26. Staff was very friendly and helpful, and rooms were modern and clean. We asked for a quiet room in the back of the hotel. Also quick access to Old Hendersonville. Would stay here again!
We booked this hotel, because it was near the vineyard where we would be attending a weekend wedding. The hotel is clean, the staff is all very nice. The breakfast is wonderful, breakfast contained chicken, waffles, eggs, oatmeal, grits, apple soufle. It was the best breakfast I've had in a hotel buffet. The cleaning staff was wonderful. Johanna and Fernanda were very helpful and attentive during our stay.. made sure we had plenty of blankets.
this is a wonderful place to stay. Great Breakfast Bar. Wonderful Staff.Very safe place to stay. Housekeeping was right on.Pet friendly. and have a wonderful Mexican food.And when you ask for something they are right on.
We thoroughly enjoyed our stay at this Best Western. The beds were very comfortable, and the breakfast was really good. The two women who managed the breakfast room, Roxie and Jessica, were very friendly, kept the room clean and well-stocked, and made sure everyone was taken care of. I highly recommend this motel!
My wife and I have stayed there several time over the last 2 years and just love it, we would not think of staying anywhere else. The staff are well trained to do a great job, and they do!! The rooms are alway immaculate and the breakfast area is excellent and "Roxie does a super job of making sure everything in the breakfast area is full of fresh and hot food for your enjoyment. She is constantly cleaning everything.. She does a super job. You will not be disappointed if you book here. Jim Templeton. Florida.
This is a motel, not a hotel. We really enjoyed our stay. Rhonda who checked us out was such a warm person. The only issue I had was the rude breakfast girl. I just chalked it up to a bad day. The beds were very nice and I like that they have a fridge in the rooms. This place was rather pricey but front desk, house keeping, and the restauraant staff were great.
My husband and I visited this hotel the last night of our mountain vacation. We found the hotel in a coupon book available at Rest Areas and gas stations. They honored the advertised price, but they told my husband we would have to have a second story room or it would be seven dollars more. There is no elevator in the hotel. The beds and pillows were very comfortable. There was a microwave and mini-fridge and coffee maker in the room. There were plenty of towels and wash clothes. There was a combo tub and shower. The room was very clean. The complimentary breakfast was good and we both ate it even though we were not hungry. We enjoyed talking to the lady in charge of breakfast and the other diners. We stayed until the noon checkout time because we were tired and needed the rest before the 271 mile drive home. The hotel has a Mexican Restaurant inside the hotel, but there is one across the street where we ate the night we stayed which was good. There was also a swimming pool which we did not use. The a.c. worked well. The only issue we had was that the satellite tv channels had sporadic reception, but we were tired and did not complain about this and they might could have improved upon it if we complained, but we were too tired to worry about it. Mountain areas seem to have more reception issues. We also appreciated that they called to make sure the room was all right as soon as we got settled in.
This location is exactly what we needed on our trip home from a family reunion. Although the BW website indicated that there was no availability, a phone call to the hotel's local number provided us with information to the contrary. There were seven rooms available, and we were given an excellent rate. The location is very convenient for those not wanting to go far from the major highways.
This hotel is actually a motel but was a wonderful experience. Brian was efficient checking me in and Roxie was great at breakfast. Many tasty options. I would stay here again if in the area, the bed were great and brand new
We only stayed for one night but really enjoyed our stay. Room was large, clean and very comfortable. Staff was friendly, courteous and very knowledgeable about the area. The attached Mexican restaurant was a hidden gem. The Texas fajitas were awesome! The breakfast was one of the best we have had a Best Western!
A tree fell on my house July 8th, 2018. Insurance booked room for me and my dog. Although I would've rather been home I grew very fond of the BW. The cleaning staff was phenomenal especially my primary staff person Aidee. She always kept the room clean, well stocked and was so welcoming. I felt safe among the friendly and responsive staff. The on-site Mexican restaurant served delicious food and was convenient when I needed a real meal. The space to walk my dog was perfect. A large, open parking lot with smattering of trees and emptied by 6pm helped keep him fit. The rooms are not trapped in closed hallways so you can opt for fresh air during the day and the bed was luxurious! I left on August 28th.
We booked late on a busy weekend evening, so we probably overpaid for the quality of the stay. The room was clean but the interior is dated. The staff was friendly and accommodating. Try to get a room away from the crowd, as the room walls are not very soundproofed and the entry doors aren't too heavy.
Roxie is the sweetest and really knows how to please the guests. By far the best breakfast and best hotel breakfast host. I hope everyone has as fun fun there as we did. Love you from Michigan. Thank you so much.
Sarah is the very best, I have a son in a wheel chair and she really understands the burden, she's so helpful and considerate . She knows everything about the motel and what a weary travelar needs to know, you don't have ask for anything. Perfect experience !
Overall, our family had a great experience staying at this hotel for three nights. Upon checking-in, the lobby was clean and organized. The attendant was efficient and got us into our room within minutes. We were assigned a room on the first floor, which was great because we had quite a few bags. What was really awesome was that there was a parking spot corresponding to the room, so our parking spot was right in front of the front door. This made it very convenient to offload our bags and to grab things from the car. The one odd thing about this room was upon entering, the floor felt moist. We chalked this up to the cleaning crew who may have steam or wet-cleaned the carpet prior to us arriving, so we had to wear socks all night. By the end of the night, our socks were fairly damp, but it kept our feet dry for the most part. The only other thing was that the left plastic toilet seat screw was loose, so we had to deal with a loose toilet seat. It wasn't worth calling management about, but perhaps the hotel staff need to review a checklist or something to ensure all rooms are 100% ready for guests. Other than that, the room was clean and suitable for our needs. It came with a 3-foot refrigerator, microwave (both which we needed for our toddler food), adequate wi-fi connectivity (had work to do), a desk, coffee machine, 32" flat screen TV with basic cable, and a small dining table near the window. Our particular room had two double beds, which is the same thing as two full-sized beds. This was exactly what we reserved online and what we got. The bathroom counter was large and was more than sufficient to temporarily place hygiene items for me and my spouse. The shower head did not adjust or move (was fixed), but we did not mind. Overall, the room wasn't fancy by any means, but it was more than sufficient for our needs. Another great thing about this hotel is that it provided a complementary breakfast that nearly had everything you would normally want. The variety is much greater than simple continental breakfasts. Every morning, there was fresh scrambled eggs, sausage, potatoes, grits, oatmeal, cereal, four different juices, milk, waffle batter, three types of syrup, fresh fruit, a coffee station, and yogurt. The only thing it did not have was bacon. We were extremely satisfied with breakfast, and the staff member who worked the breakfast/kitchen was very courteous, engaged, and kept the breakfast room stocked and clean. Breakfast hours were from 6-10am, and there were plenty of tables and chairs. For those guests who left negative reviews on this breakfast, I'm not quite certain what they are expecting. You literally eat a variety of food and as much as you want -- AT NO ADDITIONAL COST. Is it gourmet quality? No, but it is more than sufficient and a service that many hotels that costs much more don't offer. Perhaps those who strongly complained about the free breakfast are simply self-entitled and should stay at a fancier hotel for their preference. There is also a mexican restaurant located within the lobby, which I thought was great. You can google their menu from your phone to get an idea of what they have. I ordered a few entrees and all tasted great. The service was fast and the prices were reasonable. To burn some of the energy my toddler had, we walked the grounds of the hotel. I was pleased to notice that there wasn't any trash laying around in the parking lot, and that it was quiet. They also have a pool, but we did not make use of it.
Kathy at the front desk for very friendly and helpful. Felix fixed my TV remote and was very nice. Roxie served with a smile in the breakfast area. I would definitely recommend this hotel. Overall, everything was great!
This is not a Hotel, it is a Motel. the beds are full size not queens. The Oj tasted very watered down. now I have to add more characters so I can post this rewiew, sometimes its short and sweet. with that said beware where yourf stay read the reviews before you book
we rented 2 rooms on July 31st, checked out by 6:30 am on August 1st. Shortly after lunch we were informed that we would be on that job again the next day so I contacted Best Western to reserve 2 rooms for the night- less than 45 minutes later plans were changed (beyond our control) and we were informed that we would be NOT be there the following day- I immediately called the hotel back to cancel the reservations and was informed that we COULD NOT get our money back????? So in short they made $250 dollars for reserving (2) rooms for less than an hour- In our line of work sudden changes happen ALOT but never once in 5 years have we ever had a motel refuse to refund us!! Just really surprised at BEST WESTERN- I thought they had better customer relations than that
Love ?? BEST WESTERN in Hendersonville ..!! Love staying here every time I'm in Hendersonville Starting with Rhonda in front desk very welcoming nice and courteous... Rooms were very clean Miriam always had are rooms very good and breakfast bar fantastic lots of options food always hot and delicious ??....
We enjoyed the pool though there were no steps which makes it quit hard for the elderly. Parking was hard as there is also a very good Mexican Resturant on the same property. We were grateful for a room in the area that wasn't out of our budget.
The positive side, Amy at the front desk was wonderful at check in. Jessica was also great with the breakfast. They also had more choices then most. It's an older place that has been let go too long. The tolit tank was leaking which made it run all the time and the handle would stick when flushing. The shower curtain had mold and mildew on it. The towels and washcloths were old. The mattress needs to be replaced. I would not stay here again.
This motel has obviously been under some serious renovations. The outside is beautifully redone and well maintained and the inside is charming with new furniture and decor. There are some great additions such as a 3 ft. high stainless steel refrigerator that actually works, a full sized ironing board and iron, a luggage rack, and nice area for hanging clothes. It reminded me of how motels used to be in the 60's and 70's. My only complaints were the musty odor in our room, a somewhat limited breakfast if you have allergies, and very loud truck traffic. It might also have been the worse coffee I've ever had. Other positives were the nice staff, easy interstate access, and clean rooms. I would stay here again but I'd go to Starbucks in the morning.
First off, as soon as I went in my room I immediately smelled wet dog all through it. Then they didn't have enough outlets. There was gunk all over the bathroom floor. The sheets felt very disgusting and like I was sleeping on already used sheets. I only stayed at this place because all other hotels were full at the time. I was also afraid to take off my shoes because of the filth!
Generally good, A/C unit continually woke me up from my sleep.Brakfast was veryt good. Bed cover is heavy. Dould use a ligghter cover doe warm weather. Location off the freeway (I-26) was convenient. Staff was riendly. Two hundred characters is more than I needed.
Beds were extremely uncomfortable, bathroom old and dirty (hair left behind), towels rough. Lots of noise. Convenient to highway and Hendersonville. Service at breakfast was excellent! Way too much $ for what you get!
We're used to renting a cabin so I wasn't sure what to expect from a hotel that you drive up to the door. We had plenty of hot water and I do mean hot! Our room was cleaned every day by staff who gave attention to detail. My husband loves a big breakfast and he has never enjoyed what a hotel serves. They have more choices for breakfast items than I can list. Including home fry potatoes, eggs, sausage, sausage gravy, biscuits, waffles, yogurt, fresh fruit, all sorts of bread, pastries, juices, coffee, hot tea/chocolate, milk, my favorite was the fried apples. Oatmeal, grits, and I still haven't list every thing. He was very content to eat there. They even had a staff member who constantly stocked the breakfast items. I would definitely stay here again.
After spending our first night at another hotel in the area that was dirty and smelly, we were so thrilled to get a room at this Best Western. It was clean and the bed was comfortable. We wanted adjoining rooms for our family and the staff was super nice and very accommodating. Would stay here again.
We were on our way home from Florida and needed a place to stay for the night. This hotel was conveniently located, and thankfully had a room available. Our room had 2 double beds. The room was clean and the beds were comfortable. We were overall pleased with the room. The breakfast was OK, but the biscuits were cold. Really, the breakfast was the only negative thing I could say about this hotel.
This is one of those places where good ownership makes a difference. It's a roadside motel with exterior entry off a relatively busy road, with your typical construction worker guests and bevy of white trucks. I usually avoid hotels like this, but trusted the TripAdvisor reviews. The service, from front desk to cleaning staff is top-notch. The rooms, while small and older are clean. Beds aren't the best and AC needs to be really cranked to be effective. Don't expect the Four Seasons, but if you just need a place to lay your head, it gets the job done.
Excellent food selection for breakfast, but room too small for the crowd attracted. Although the property is obviously not new, it is well maintained. For a resort area with a location convenient to airport, rates not too bad; I am avoiding saying excellent so they don't go up.
Sarah provided amazing service today we had been on a big move here in Hendersonville North Carolina and we were so happy they had rooms available and could assist us we had been here once before service is always amazing breakfast with Roxie is also amazing not your average hotel complimentary style breakfast
We stopped overnight on a longer trip, and found the BW Hendersonville Inn to be an excellent value. Room was clean and comfortable. Breakfast was tasty. Location was convenient. We would definitely stay there again.
5??'s all the way! Everything was amazing. Wish we could have stayed longer. Room was wonderful! Soft beds, and hot shower. Caroline was very sweet and informative at check in. Jessica and Roxie did a wonderful job keep up with breakfast. Everything was very good and fresh. Caroline was also very sweet, and introduced me to Best Western Rewards during check out. Loved it here, and can't wait to return soon. Great management. Amy does a wonderful job, and has an amazing team. Everyone was always smiling and was very helpful.
We checked in late and received a King Bed Non-smoking room. Found the hotel grounds to be well manicured and clean. The room its self was very clean and even though it was facing the highway - it was really quiet. I thought the room was a little larger than most rooms as it had a small sofa and coffee table with still enough room to move around well. The bed was Super Comfy ! The bathroom and the entire room was SPARKLING CLEAN ! The front desk staff was really nice and polite. I would definitely stay here again.
This place is a no frills motel, but the staff and clean rooms make up for it. Sarah, and Roxy make this place seem like a home away from home. My advice, use a travel coupon. The rooms are updated and clean. Will stay again
room decor was tired, service was acceptable but not outstanding. Facility was overpriced compared to other Best Western facilities. no first floor rooms available but did not place us close to stairway (no elevator).
Excellent location for the Asheville, NC area. Clean and a very good staff. Excellent buffet breakfast and restaurant on premises. A slight door lock problem was immediately fixed by maintenance. The only negative was noise from the adjoining rooms however you find this in most motels. Highly recommend.
My husband, our little pup, and I stayed here. I am pretty picky about hotel cleanliness, appearance, breakfast, and overall accommodations. We stayed here for 4 nights. I want to say that it was definitely one of the cleanest and nicest hotels we have stayed in. It looked as though it had just been renovated. We did not see any issues in the room at all. The staff was also very friendly. When we walked to breakfast there were many who waved and said hello. The lady who ran the breakfast (Roxy?) was very attentive and sweet. Breakfast was pretty good with a good variety. They had sausage, eggs, baked apples, chicken fingers, potatos, grits, oatmeal, yogurt and all the other yummy carbs. The location is very good too. I would give this place 100% positive review except we did not like paying $15 a day for the pet fee. See they are going to thoroughly clean the room anyway so why charge so much extra because you have a pet. Maybe $15 per stay whether it be 1 day or 5 days. Our dog would never pee or poop on floor. I think if somebody has a pet that messes up the carpet or bed which us people could do the same thing then charge the extra cleaning fee to their bill. We normally always stay at Laquinta Inn because they never charge a pet fee. We love that!!!! The problem is that Hendersonville does not have any Laquinta Inn's. Why over-charge and penalize us because we have a dog. People can make just as a big mess as a dog. It makes us think they are just trying to get extra money from us like they did....an extra $60! We are just glad the hotel, staff, and breakfast was very nice so that truly helped. So my rating is only 90% due to the dog policy.
We were on a golf vacation heading to Myrtle Beach when we stopped at the Best Western in Hendersonville N.C..Check in was a breeze and the desk clerk was very helpful in finding a neighborhood bar were we could relax for awhile. The rooms were very clean and smelled fresh, which was great, since the last place we stayed had a musty smell in their rooms. Breakfast in the morning was excellent with plenty of hot food and anything else you wanted. Check out was also easy. Over all this hotel was excellent especially for the price.
Came to this hotel late in the evening. Had a wonderful check in. We were pleasantly surprised at the price (we DID have a coupon). The room was super clean. Had 4 sets of towels (outstanding), mattress soft and sheets clean. All electrical outlets worked and the lights were functioning. Breakfast was very good. (Thanks, Roxie) All employees we talked to were helpful and friendly. 5 stars from us!
The room was fine but it was pricey and noisy. You could hear people talking outside and rolling their suitcases down the pavement. It was so loud you would've thought the window was open. The price was high, I guess because it was Memorial Day weekend night but not worth it. We came in for the free breakfast and there were nearly any eggs left and no sausage or bacon in the tray. We were disappointed.
We enjoyed our visit. The staff was friendly and helpful at check in. Explaining and answering any questions I had. The room was well equipped with towels and very clean. I will definitely stay here again.
It's been a long time since I stayed at a Best Western. This facility was quite appropriate for our group activities of touring vineyards and visiting the BMW classic car show “The Vintage “ in Hot Springs.
Comfortable bed, quiet room, slippery tub and very soft water. No exhaust fan in bathroom. Good breakfast bar. Had minor issue trying to unlock the door -- had to have the manager help us get in to the room. Friendly staff. Convenient location. Unique toilet had a pressurized flush. Overall good place to stay.
Might have been the last non-smoking room, but it actually WAS. I suspected it to be 'formerly smoking', but no - very clean. Basic. Comfortable. Keeps you in touch with the world too. You'll miss little of the traffic noise on Chimney Rock Road. And hey, I-26 access is incredibly convenient too. So that's the good and bad of it. Great staff. And breakfast (ah, those powdered eggs in college - I got to liking 'em) was wonderful. OJ was real; if not, it fooled me. Eggs, potatoes, fried apples! Oh my. Waffles. Pastries, not much left out and it was all pretty tasty...or I was beyond hungry. Wish I could also call the place economical. Oh well. If you use the phone: Beware! They have volume controls. (huh?) I discovered this feature on the handset I nearly dropped at that 3-alarm dial-tone. OMG! Dial 'er back and you'll be fine.
The best part of our two day stay at the BW motel was meeting Roxie. She runs the breakfast activities in the morning. She is a real charm The worst part was the "El Paso" grill/bar. It is not worth further discussion or review. The staff is worthless. The value of motel was worth exactly what we paid. It was clean, the hot water showers were hot, and the environment basically quiet except for the "smokers". We stayed in the back away from the traffic on the ground floor. I do not like having the HVAC window units so near the parking slots. So we "bogarted" the parking slot immediately in front of our room. I would recommend: 1> Stay in rooms away from the stairs since the "smokers" gather there for smokes and talk. 2> The motel probably needs to install cameras at suitable sites to allow observation of the halls and parking areas. 3> If you have to visit the Asheville area and want to save big dollars with just a minor amount of location-inconvience this is the place.
Front Desk Manager is rude and uninformed I have booked hotels using Hotwire since 2003, and have only had what happened to me at this best western happen twice in the past 15 years. Hotwire gives you 2 options: choose your own bed, or hotel chooses your bed type. Sometimes the hotel won't give you the option to choose your own bed, so you're stuck with "hotel chooses your bed type". This is almost never a problem for me, as, given that hotels are in the hospitality business, if they have a larger bed size available, they will either offer it to you as a courtesy, or for an additional fee. Unfortunately, this hotel is run by people who do not care about the comfort or concerns of their customers, and are all around bad stewards of other human beings. After driving for 12 hours, I checked in with Dan, the front desk manager. I asked him if there were any King sized beds available. He responded "yes", and then proceeded to hand me a receipt that showed that he had given me a room with 2 double beds. I said, "wait, I wanted a King sized bed". His response? "Unfortunately, when you book through 3rd party websites we cannot altar the reservation". I said, "But wait, my reservation says that the hotel choose the bed type. And you just told me that you have king sized beds available." His response? "Unfortunately, when you book through 3rd party websites, we cannot altar the reservation". As if I was some dunce who needs to have the same robotic response repeated to me in response to any question or concern that I pose. So I tried again; "I'm not asking you to change anything. I'm asking for you to choose a king sized bed for me, since you just told me that you had them available." His response" "Unfortunately, when you book through 3rd party websites, we cannot altar the reservation". At this point I realized that he was not only unwilling to be a decent person, but was also going to continue to be the exact opposite of what you would expect a manager to be; helpful, accommodating, solution-oriented". I said, "Ok, I realize that some hotels do not offer the courtesy of accommodating their customers, and want to make more money off of people, and charge a fee for a king sized bed. So, what is the fee for getting a King Sized bed? My husband is a large guy, and he needs a larger bed than a double.". His response? "Unfortunately, when you book through 3rd party websites, we cannot altar the reservation." I said, "I want to speak to the manager." He said, "I am the manager." I said, "Really?!? You're the manager of this entire hotel?!? You?" He said, "No, he's out of town at a conference, so I'm in charge". I told him at that point that I had only had a hotel with plenty of king sized beds refuse to give me one twice in my life; once in Texas, and now once more at his establishment in North Carolina. Being from the south myself, I told him that it was such a shame that some people in the south could be so rude and inhospitable, and I left with my keys to the room with double beds. This foolish individual does not seem to get that this is NOT how you treat people. I called Hotwire to find out if I had been wrong all these years, regarding their policy that the reservation that says that the hotel chooses the bed type means that if they have available king sized beds that they should have offered me one. The hotwire customer service staff confirmed that this hotel was supposed to either offer me a king sized bed as a courtesy, or offer it to me for an additional fee. That this Dan guy did this on purpose, either out of ignorance, or spite. We suffered through 2 nights in a filthy, smelly room that had old, uncomfortable beds, and I vowed to follow up with the general manager when "he" got back in town. It turns out that the "he" is actually a "she", so Dan lied about that too. I waited a few days and called the hotel to ask for the voice mail of the general manager. The lady at the front desk didn't want to give me a phone number for the general manager. She offered to leave my name and number and have her call me back. This never happened. I called best western customer service and told them my entire experience. They confirmed with me the same thing that hotwire said, which was that the hotels who use hotwire have 3 options when it comes to bed size. They can either say, 1. Yes, we have a king sized bed and yes you can have it, 2. Yes, we have a king sized bed and for a fee you can have it, or 3. I'm sorry, but we have booked all of our king sized beds already; they aren't available. What they are not supposed to do is dangle a King sized bed in front of you and then laugh and smile as they give you a double bed, and then tell you that even for a fee you can't have it. But that's what this hotel chose to do. the best western customer service assured me that someone WOULD get back in touch with me to resolve this. But, nothing got resolved. All that happened was, 2-3 days after I filed my complaint with best western customer service, I got a terse, 2-line email from the general manager of this best western, Amy Moser, that essentially said, "I'm sorry for your inconvenience, and that I wasn't there to be able to tell you that we cannot altar 3rd party reservations". So, it seems that even the general manager of the hotel is going to hold this fallacious position, rather than admit that Dan the man acted inappropriately with me, and apologize to me for being discriminated against and not given a chance to have a bed that would fit my husband and myself. I wrote her back and said that her response was not acceptable, and that I needed to speak with her on the phone. She never responded, or called. I just called best western customer service again today to follow up with them to let them know that nothing was resolved, and their response to me was, since she wrote that 2-line email, that by definition, it's resolved. Really?!? My advice; stay away from the Best Western in Hendersonville, NC. They don't care about you, they are greedy, and their establishment is gross and unpleasant.
First off, Roxie who was in charge of breakfast was great, the only positive aspect of our stay. There was dried urine on the toilet. When brought to the front desk persons attention she said she would have the manager get in touch which never happened. I stay in hotels 3+ months a year and have never experienced that. I've stayed in $10 hostels in Asia that didn't have urine on the toilets. To not get a response from anyone regarding this is frustrating. Not even an apology from the front desk person when mentioned. The key reader on our door didn't work, keys had to be remade each time we needed to enter. An ID was not asked for any of those times, nor at check in. Room smelled of dog, springs were very apparent in the beds. I felt bad having brought my mother here. Would not recommend or stay again.
Fabulous place to stay! Very clean and comfortable room. All of the staff that we had contact with were very pleasant and helpful. The on-site restaurant was wonderful, great food and drinks. Great place and very affordable. We will stay again!
We had a no smoking room but there was still some smoke smell. Besides that the bed was comfortable and the room clean. They have a nice hot and cold breakfast with a great selection. The pool is currently being repaired so if that's important stay elsewhere.
The Best Stay in North Carolina, it's where your on vacation but feels like home. The people at the front desk are very friendly and happy to help, all the way to the support staff who always talk to you with a smile and a want to make your stay that much better.
We stayed here for 3 nights and totally enjoyed the comfort and hospitality of the staff and hotel accommodations. We were very happy with the excellent service provided by the front desk, housekeeping and breakfast personnel. The breakfast provided a wonderful start to our busy day. It was great to just walk downstairs and enjoy a variety of breakfast items including fresh oatmeal, waffles, eggs, sausage, juice and coffee. Our room was very clean, comfortable and quiet and any requests we made to front desk were handled promptly and efficiently. Upon our return to Hendersonville, we will definitely stay here again.
I have stayed at this motel many times and have always been happy with my stay. I am so glad to have a pet friendly room so that I can have my baby with me. I always enjoy shopping at World of Clothing which is just across the street. The rooms are always clean and the beds comfortable. The staff is always so courteous and helpful. The breakfast is always great. I will continue to stay at this inn when I'm in Hendersonville
Overall a clean value priced motel (rooms are entered directly from outside). Cool Points Price There is a Mexican restaurant adjacent to the lobby (we did not eat there), a Waffle House, Outback and Ingles grocery store nearby Pet-friendly - we brought our dog and it was easy to walk her as they had a dog walk area Staff was friendly, especially at the free breakfast buffet Location - Right off the main route to Chimney Rock and I-26, 5 min. from quaint downtown I ran out of deodorant and the hotel gave me a free travel size Old Spice! Not So Cool Points I reserved a non-smoking room and my room smelled of slightly of smoke, I passed it off as it is a tobacco state and we arrived late and knowing we had a dog and hotel was sold out, I did not complain The dog walk area had a bag dispenser for picking up behind your pet, however, it was empty while we were there (I brought my own plastic grocery bags) Rooms have a brick wall closest to the bed and the opposite wall we could slightly hear our neighbor's TV and they were seniors so they may have had it up louder than average.
We stayed here for an overnight trip. The check in process was super easy. The rooms were very nicely updated, clean and cozy. I wish I had known the place was pet friendly because then I would have brought along my fur baby. If we end up back in the area I'll definitely book here.
The staff were very friendly and I had asked online for a king bed versus the two doubles which was all the online portal was letting me select. The staff called me to tell me I had booked a smoking room and they didn't have a king smoking but they had a non smoking. I was so glad they called because I wasn't aware I had booked a smoking room as I didn't even know hotels still had smoking rooms as most I stay at no longer allow smoking in their hotels. I really was thankful they called me. The breakfast options were even better then many of the places that offer breakfast. The staff were very nice at check in and check out. We booked at the last minute so overall we were very pleased with the stay. We will stay again if ever in the area. Thanks The Crowder Family
A conveniently located hotel in the Asheville/Hendersonville area. Located right off of I-26 and an easy drive to Chimney Rock. This motel is value priced and has a nice breakfast too. It is also located close to a shopping center that has a 24-hour Walmart store which is very useful in case you need to get any item you might have forgotten to pack.
Very nice hotel with an excellent breakfast with such a good variety of food. I really enjoyed my stay there with an excellent staff and willingness to help. There was such a variety of breakfast food and everything was very nicely displayed and easy to find everything that one needed for breakfast.
Old hotel renovated. We stayed in back to avoid the road noise from the front side. The back I guess was even louder due to the hoodlum wannabees at congregated outside our room door area. I stayed up most the night on the couch on full alert. I could hear everything in rooms next to us and above us. The next morning summed up our experience. I actually heard the guest in next room peeing in his bathroom. I was on the couch in our room, door closed.
The room was clean and the king bed very comfortable. The room also had a small refrigerator. They served a buffet breakfast of eggs, biscuits and gravy, chicken tenders, sausage or bacon, pancakes, muffins, toast, etc. It's centrally located to a walmart, several fast food restaurants and less than 3 miles from Hendersonville's downtown area. They also allow pets.
We were looking for an area that was near a 1-2 drive, from Chimney Rock, Catawba,and Knoxville. This is the place to stay. It's right by the interstate, the breakfast was good. Lots of local eateries,pubs and scenic areas. 15 mins from Asheville. The only disappointing part of the stay was the door to the room. It malfunctioned on us multiple times in 4 days. Other than that, rooms were clean, and cozy,
Nice place to stay for a older motel well keep clean decent room. Needs new mattress or toppers would help. overall good place for night stay reasonable price. grounds are well kept and very pleasent front desk person.
The accommodations were very pleasing, and our 3-day stay in mid-March was very enjoyable. We'd definitely recommend this motel to anyone who plans to be in the area.The restaurant on the property offered excellent service and a good value for one's money.
My husband and I had been driving all day from Daytona Beach, Florida all the way to Hendersonville, North Carolina. We were tired & worn out. Usually, I am one that likes to check out reviews on TripAdvisor before making reservations with hotels because of some travel experiences I have had with just going with a hotel because of the price being reasonable, but in this case we were very pleasantly surprised by the fact that we got a nice room that had been recently renovated with nice vinyl, wood plank looking floor in the bathroom, newer looking fixtures in the bath, a nice shower head, flat screw tv, microwave and small refrigerator and comfortable beds. I usually preferred an inside corridor hotel and that's the only reason why I gave 4 stars instead of 5 here because the door didn't quite look like it was sealed off completely but that's not a major flaw with all the nice things that were done at this place. Plus an added bonus of having a great free breakfast and an attached Mexican restaurant at this hotel was an awesome place.
The room looked recently renovated with new paint and carpet. The bed was a bit softer than we usually like, but we slept well. Breakfast was a mess - there was a bus load of college athletes descending on the free buffet. We only wanted juice, but even that was in short supply. Fortunately there are other options nearby and we never choose a hotel for the breakfast! Staff were efficient and professional in our dealings.
I had two nights on my way from North to South, mainly for checking the environment with Chimney Rock betwen them. Although from the outside it more looked like a motel (Car directly in front of room), the lobby and the rooms are much more like I was used from other BestWestern and BestWesternPlus hotels. Everything was there, including microwave and refrigerator. The room was very clean and staff I met was very friendly.The night was quiet, until about 5:30-6am when noise was heard from the neighbor roads.
Breakfast hostess very friendly and efficient - kept food supplied and tables cleaned. Front desk clerk at check in very nice, as was man who checked us out in the morning. El Paso Restaurant (located in lobby) has yummy food and great drinks - great to have a margarita at the end of a long day of travel.
Room & bathroom were clean and recently renovated. Breakfast area was also clean and well kept with a good range of items. Liked the dispenser for plastic knives/forks/spoons which kept them clean until dispensed. Helpful breakfast room staff. Rooms opened to outside which meant a cold walk to breakfast and several channels were not available or kept pixelating on the TV in our room.
Great room for the price. Older hotel that they have spent time updating. It's a great price for the room you get. Lots of shopping and food to eat near by. There is a Mexican restaurant in the lobby that has amazing food
Terrible noise at 11pm and beyond from high pressure water washing at the restaurant. Ask what could be done, nothing it wasn't the hotel, it was the restaurant. BTW, the restaurant is part of the motel lobby. Very small breakfast area.
I always go to the Best Western I love it my Favorite Hotel in Hendersonville N.C and I love there Breakfast especially their biscuits and gravy... BEST WESTERN HOTELS ROCK... I LOVE AND ENJOY MY STAY EVERY TIME I STAY...
Best Western overall is my hotel of choice. The one issue I have is that every time I stay at the BW in Hendersonville, NC, at some point the door cards quit working and I have to have them reset. This is a big inconvenience as I normally have my hands full, or the weather is awful and I hate having to go to the office.
I never write reviews but This Hotel knows what they are doing! Roxie the breakfast lady was wonderful. Sara is also very good. I asked about the senior rate after I checked in, my fault and she adjusted the rate. Will recommend if you are traveling through NC stop here
Room was nice I made the reservation on the best western site if you sign up for the rewards program they give a discount. So of course I did, and after taxes the room came out to what everyone had as the price. So I was pleased at that already. The room was clean and so was the bathroom. The lady at check in was very nice and friendly. Breakfast was average for most places. Some hot stuff, cereal fruit, waffle maker, etc coffee, tea and hot chocolate, orange and apple juice. There's also a Mexican restaurant if you don't want to go anywhere. Plenty of places to eat nearby, nice downtown selection of pub's and restaurants. Easy access to shopping as well. Didn't have to stay more then one day, but I would stay here again. For where it's located it wasn't really noisy at all. Which also goes along with the types of people staying there when you are.
sheets would not stay on mattress lumpy mattress on bed nearest bathroom we have had better beds when we stayed there in the past I've stayed there since this hotel was a Remada Inn I know the hotel very well The location is good for us I hope there is improvement before I return
room was clean as we have seen ih the past I like the king bed and couch more roomy I would have like to have a suitcase stand but it the INN IS IN A CENTRAL SPOT AND PET FRIENDLY THE BREAKFASTES ARE SUPER THANKS ONCE AGAIN FOR A WONDERFULL STAY
My Husband and I stayed at this BW twice, the staff is super friendly, the rooms are updated, the ONLY issue we have is with their "water saving" toilet, it's not much of a water saver when you have to flush the toilet 3 times just to flush down urine and tissue. So it's not much of a water saver, it's a pain in the butt for sure. And the sink is made for 4 feet tall people, lol. But other than that, it's a great place. The bed is ok, not great, but ok. We will always stay here when we are in town.
Very friendly staff all the way around. Clean room and very well taken care of. Showerhead needs replaced. Breakfast bar well stocked. It was very cold there and the room heater worked well. Like the lotion that was provided.
A sudden appearance of Black Ice on i - 26 shut down the highway for the night. Most of us Travelers were scrambling to find a place to stay for the night while the roads were cleared. The staff of the Best Western were able to calmly handle the sudden influx of people even while the computer system kept crashing and the key maker was no longer working. The maintenance crew work so hard throughout the night to help everyone access their rooms and it sure that they were okay. I cannot say thank you enough to the staff of this Best Western for their help that night while myself and my girlfriend we're trying to find a warm place to stay the night.
We decided to take a trip to the mountains for Christmas and we had the best time with the winery's and the beautiful sights in Hendersonville, Ashville, and Cherokee NC. There was a lot of things to do and see as well as great places to shop in the Outlet malls.
This place can't be beat, jana, carolina gave the meaning of hospitality. Wonderful stay, breakfast was good, rooms very clean. The decor in the lobby was just gorgeous. I highly recommend this property. Will stay again
The room was very clean. Many things had been updated, particularly in the bathroom area. This hotel is convenient to the interstate. The best part was that checkout wasnt until noon-no need to rush out!
Although this appears to be an older hotel it was been maintained well and is very clean. I stayed in a king room that offered a couch, mini fridge, microwave, coffee maker and nice LG flat screen tv. The room was very clean and comfortable. Although it is right off the exit I did not hear any freeway traffic at all. In fact it was one of the quietest hotels I've ever stayed in. They offer the standard continental breakfast fare. They even have a Mexican restaurant on sight that has delicious food. I really enjoyed my stay and would recommend this hotel.
The room I was given at first was non-smoking but smelled like smoke. However, the attendant gave me another room right away. I did have a problem with noise from the guests next door. I'm sure the staff would have helped out but I didn't report it. I HIGHLY recommend the El Paso Mexican restaurant adjoining the lobby. The breakfast was very good and had good variety!
Due to storm/power outages, Hotel where reservations were made was closed- This caused all the other Hotels to fill up. This Hotel was also full but they had one room that required Maintenance and was listed unable to stay in. Member of the staff- maintenance was in the Lobby- had to have seen the desperation on my face ran out into the parking lot and stopped me just before I got to my car- Explained to me there is an issue with the Door Lock but he feels it can be corrected- do I want it- yes and he did- it was fine. When all looks hopeless, someones kindness can change everything. I went from desperation to being a very Happy Camper- Thank- you Best Western
My husband and I were supposed to stay here tonight, however, due to an unforeseen winter storm moving through and dangerous road conditions, were were unable to make it all the way to Hendersonville and had to stop for the night in Spartanburg. When I called the hotel to explain, they said I would still be charged. I asked if there was a way to appeal this decision, since Mother Nature is out of my control, and was told no, that the refund policy is very strict. When I told the girl at the desk that, although it wasn't her fault, that I thought this policy was inconsiderate and unacceptable, but I did understand, she just hung up on me. I will not ever book a another stay at a best western property.
The Best Western is clean and comfortable. Centrally located for our needs. The staff is always helpful. Our beds are sleep worthy......one of our main complaints at other places is the bed is just not as comfortable.
Nice place to stay.. rooms are affordable and comfy.. staff is very kind and helpful.. they offer a very good (hot) breakfast as well as a restaurant on the property.. would definitely recommend this motel!!
Reported no TV signal and nothing was done to fix it. I was told I was the only room complaining, so there wasn't a problem. I was no offered any compensation for my troubles. I just wanted to watch the South Carolina vs Clemson football game.
A comfortable stay while my daughter was in the hospital. It is a little awkward getting around, and traveling alone, I would have preferred to be located inside, or nearer the entrance. Overall, it served my needs.
Hendersonville Best Western has free parking located in front of your room if you have a first floor room. The room was spacious, very clean and neat! The restaurant (which is Mexicain) is located on the property, the food was very reasonable and the food was excellent. They also have a bar located in the restaurant.
I would rate this hotel 3 out of 5. Comfortable and clean rooms, but definitely needs some updating. Very close to highway, so traffic noise was an issue, evening and especially early morning. There is a Mexican restaurant off the lobby which was fantastic, so that is a plus for the hotel.
My mate and I stayed, for the second or third time, I think, at this Best Western when traveling back to the Sunny South from Ohio. Yes, it's an older place, not as upscale as some of the newer, but far more pricey alternatives, like the ones right nearby, but it's convenient, clean enough, has easy access to the rooms, the people are competent and friendly, and... there's a very decent Mexican restaurant right inside, off of the lobby - El Paso #2. We just walked over and had a good enough dinner, good as most any decent Mexican place. We'd definitely go back.
The rooms open to the outside - not to an interior hallway. If you don't mind that, it was an "ok" pet friendly place to stay. Location was near the highway, but definitely no dog friendly restaurants within walking distance. Staff was very friendly.
We stayed there for one night on our trip home back to Florida aftyer driving Blue Ridge Mountain Parkway. Booked this Hotel via priceline.com. Good, clean room and a nice breakfast at a suitable price.
Stopped in and was able to use a coupon. Staff Was Wonderful! Sarah at the front Desk was very kind and cordial. Breakfast was better than expected. The rooms were clean and everything was so nice. Will stay here again
It was obvious that the beds were recently replaced. They were very comfortable. Location was not good with lots of interstate traffic noise. Mold was present in the bathtub. Wi-Fi would not support business apps (inoperable most of our 2 day visit). Room needed upgrading with stains on the ceiling, carpet and furniture. Bathroom door would not close/lock.
This property is doing many things right; the breakfast was good, especially the country gravy and biscuits, scrambled eggs and waffle. Lobby and property is well maintained. Our room was okay, however, the air freshener was much too strong on arrival so we left the door open to help air-out the room.
The personnel were courteous and friendly. The facility was an outside room access facility and the area surrounding the hotel was not well maintained. The room clean but heavily scented with frebreeze type product. Definitely economy room at luxury price.
Our stay was very enjoyable. We were in the area to attend a wedding and this made for a comfortable stay. The staff was friendly and helpful. The provided breakfast was good with hot items like gravy, eggs, grits, oatmeal, and sausage
When visiting Hendersonville, NC you basically have four lodging choices. The Hampton Inn, the Red Roof, the Ramada and this Best Western. We were traveling with a pet and chose the Best Western based on Trip Adviser reviews, which rated it the best of the group. We stayed one night (were charged $192 with pet fee and taxes) and moved down the road to the Ramada. The Best Western, is not a hotel, it is an older dated motel (motor lodge) that has all exterior rooms with no interior hallways. The place was clean but very dated. Our room key initially did not work and we had to return to the front desk, where they were more annoyed at me for returning than apologetic for giving me a key that didn't work. There was a lot of road noise, and the AC in the room was an old wall mount under the window, and was extremely loud. It banged when it cycled on and off and woke us up every time. We got very little sleep. The area that all of these hotels/motels are in is more industrial and a little run down, and not in the nicest part of Hendersonville. The Ramada was a little dated as well, but the rooms are interior entry, which we prefer for security, and the front desk staff and morning breakfast were much nicer than the Best Western. If you have no choice the Best Western will do, but the Ramada and Hampton are nicer.
This is a great hotel, good staff and a good night's sleep. Only issues I had with this property is no elevator and the doors to the roomenter from the parking lot rather than having interior doors off a hallway
Clean rooms at a great price. We needed a place to stop for the night. The beds were a bit old but the rooms were clean. They have free breakfast 6-10 I think. Service was friendly. It is conveniently right off the highway but you can sometimes hear it.
Arrived very late on a Monday in October. Rate was $109. I had a coupon but clerk would not accept because coupons can not be used in October (coupon says it can't be used on weekends, but whatever.) Room was clean. The whites were very dingy...as if my teenagers washed them. (Yeah, that dingy!) The bathroom smelled like urine; however, it was clean. Odd. The bottom line is the room was average. I wouldn't brag on it, I wouldn't write to the company about it. Not sure if I would stay here again though; the dingy whites are enough to turn me away.
As we traveled across North Caroline we needed a place to lay our weary heads. The motel was convenient to the interstate and a major highway. Rooms are clean and comfortable with nice amenities. Attached to the motel lobby is a Mexican restaurant so we purchased a taco salad for dinner. The free breakfast included eggs, sausage, biscuits, waffles and gravy and well as cold items, juice, coffee and more.
My husband and I stayed here because it was the only pet friendly hotel we could find in the area. We had our 2 dogs with us and stayed for 4 nights. Complimentary breakfast was nice..eggs, sausage, potatoes, oatmeal bar, grits, biscuits n gravy, cereal bar, and waffles. Room service was excellent- beds and fresh towels provided daily. Rooms were clean. Unfortunately the rooms are very small and noise travels easily. There were 50+ high school band kids staying here at the same time we were. Lots of running, yelling, and laughing all night long. It was like a college frat house while we were there.
This hotel was magnificent. We were evacuating from hurricane earlier and stop. Andersonville because some friends. The hotel was incredibly nice to us. Their rate was half of what the other hotels in the area or charging. They said they had an evacuation rate. We could not have been happier. We stayed for days and loved every minute of the trip. The very best part was your wonderful breakfast each morning. The staff were friendly and we thoroughly enjoyed our stay. Thank you Hendersonville Inn
Very good place to spend the night. Only complaint is the pillows are not comfortable. Clean and quite. The room rate was very reasonable . will stay there again in the future. I believe Best Western has a very good point system for future stays.
Nothing was negative about our stay. Perfect location in Hendersonville for access to all tourist locations, hiking, wineries, apple orchards, quaint downtown. Clean, spacious room. Friendly, helpful staff. Great breakfast, excellent dinner restaurant, the El Paso.
Location near I-26, easy to find, a little bit complicated way to find main building after room placing. Excellent (newly renovated?) exterior hallways, nice decoration inside, clean. A lot of furniture (great!!!). Powerful microwave, great working fridge. Quiet enough air conditioner. Great fresh breakfast and friendly breakfast staff. Love everything except the price - too high.
Room was clean. Staff was friendly. Parking lot was very clean. Observed staff member clean it. The breakfast in the morning is great. The location is right off the interstate. We stayed 4 nights. Would stay again.
We stayed here for 1 night. The staff is very friendly and the room is clean. Everything is a little dated but that is ok. It is more a motel than a hotel. The thing that put me off was the noise. Dont stay here if you want a good sleep. The walls are so thin you can hear every conversation from your neighbours. Also the noise from the road is annoying. Breakfast is ok For the noise i would not recommend staying here again.
i love this hotel. it is very clean and safe. convenient for tourists. the staff is wonderful. ronda went out of her way to accommodate my needs. the property has been updated, the beds are so comfortable, and so clean. don't pass up this hotel if you see something negative. not true. it's hard to match in hendersonville. or anyplace else. a wonderful star on the best western hotels available. thank you bw hendersonville and especially the wonderful staff. awesome visit.
I can not remember the last time I stayed at a Best Western. This was truly a delightful surprise! Everything was super clean and comfortable. We stayed here for one night during a road trip. It was well worth it. Easy and friendly check in and out. We were tired, and did not want to drive to get dinner. We opted to try the on site Mexican restaurant. It was good, and the location could not be beat.
This is an older motel. Lobby is upgraded nicely. Breakfast was good. Personnel was good. Did not have extra tooth brushes. Pool and area was nice and clean. The room is nice. The beds in my room was a little on the shaky sounding side. Every time we got in, out or turn over, it made a noise like it was going to collapse BUT they did sleep well. May not be like that in all rooms. They do not have a washer/dryer on grounds and the ice machine is up the stairs. No elevator.
Unassuming hotel just off interstate. Perfect location to avoid Asheville higher charged hotels. Room large, clean, updated. Staff friendly. True breakfast with eggs, protein, grits, biscuits and gravy. As well as fruits, cereal, breads. coffee and tea. Only negative for me was the beds are very soft. I prefer a hard bed for back comfort.
Best Western in Hendersonville has excellent hot water! The people are very friendly, and the shower height was high-I think. I'm short, but it looks like a tall person would enjoy it. They also have a restaurant on the premises. I was very disappointed that the hotel wasn't as close to the airport as I thought. I had to leave the airport around 4am, but breakfast didn't start until 6am. However, they did give me a breakfast to go, which was nice. Near the desk they have coffee and some hot chocolate packets. There wasn't any hot water to have the hot chocolate-just containers of coffee. I noticed that all the hot chocolate packets were wet from spilled coffee. The next morning, they added clean hot chocolate packets-yet they kept the wet/dirty hot coffee packets in the front of the clean ones. Still there wasn't any hot water to have the hot chocolate.
It was clean enough, and I can't fault the motel for the guests that were grilling out on the 2nd floor walkway outside their room (looked like a fire hazard to me) but I thought the price ($150/night after taxes) was a bit steep for a motel of that age. However all of the local room were booked up, so that may have affected the price somewhat. Given other choices I probably would have gone elsewhere.
Broken ac, horrible beds, roaches running up walls! Breakfast undercooked ... people in kitchen area related to server. Pool had old bandaids stuck all around the ladders! Very nasty! Price didn't match advertised for second night as well. Will go back to holiday inn.
This Best Western is not typical of the quality we have come to expect. The rooms are average. Restaurant food average (recommend trying somewhere else), breakfast nothing to brag. Can't think of anything I would rate above average. Allow multiple large dogs in a single room. Dog walking area right next to vehicle parking making an excellent opportunity for vandalism without being seen. Noise of 18 wheelers idling all night next to parking area in back of hotel directly across from room. Probably won't stay here again. Did not feel safe and was uneasy about security of vehicle.
Ok, the rundown on this place. The room was not bad at all. Pros: They were super friendly and accommodating when checking in and out, Our bathroom was clean and somewhat stocked, it was decorated relatively updated, absolutely roomy for the two of us, had a fridge/microwave & coffee (which we did not use, but is nice to have), breakfast included and really was good and they were super accommodating when things were starting to run out, bed was super comfortable with yummy pillows and sheets and cover-blanket were perfect, close to downtown Hendersonville, close to Asheville, and highway, connected restaurant very good, parking easy, restaurants and stores within a few miles, and finally the price point was perfect; Cons: Noise ...could hear our neighbors, and when they smoked outside their rooms we could smell it, and of course the traffic off the highway was heard (sirens etc.), and the air-conditioner was not working 100%, All in all, I would go back and would recommend this Best Western! p.s. we stayed 2 nights
Friendly, efficient staff with a room that was pleasant to stay in and convenient to expressway, restaurants and town. Breakfast was more complete than a lot of chains. Rooms were quiet even though they were close to the expressway.
We were relieved that we only spent one night here on our way to Chimney Rock. The room smelled of stale cigarette smoke and the bathroom didn't smell clean. Location was convenient to highway. Breakfast was decent, staff were very pleasant. We will not return.
Was a good place to stop and spend night. clean and breakfast was better than normal for this type of hotel. Half way between home and Hilton head. Good middle of way town to stop. Lots of restaurants within driving distance.
Very convenient, clean, comfortable place to stay. Also, very reasonable when you use the travel book coupons. We reserved for two nights but ended up doubling back and spending a third night. We stayed in 2 different rooms and both were very clean, convenient and comfortable.
We have stay twice at this BW and will return due to the cleanliness, friendly staff and nice restaurant, the pool was in excellent repair and the water was clean, beds were comfortable and the restaurant El Paso had wonderful wait staff and food.
This hotel is centrally located and we were pleased that they took our coupon. We had laundry so it was nice that Best Western had a washer, dryer and soap dispenser. We were concerned about the amount of dogs that we saw, but we never heard them.
This is not a hotel, but rather a motel. The doors open to the outside and I did not feel safe staying here with my young daughter. When I made the management aware of my feelings, they refused to reimburse me for my single night stay. I was very disappointed with my experience at this particular Best Western.
We were on our way to Myrtle Beach and needed a place to stopover for the night. The Best Western in Hendersonville, NC was just what we needed: nice accommodations at a great price. The rooms are are nice, maybe a little small, but adequate for what we needed. Great breakfast, both hot and cold items, biscuits and gravy, eggs, sausage, make your own waffles, assorted cereals, juices, and coffee. For a one night stay just traveling through the area, I would stay here again.
Good place to stay. Signal on tv kept going out. Other than that very satisfied. Hendersonville has a Krispy Kreme store! Yippee! This was our second time to stay there. Would visit them again no problem!
After traveling from the west coast, and getting stuck in some yucky rooms...this Best Western was a nice finale to our trip. Nothing special but it was clean, comfortable, well maintained, and run b good people.
The customer service was great here - extremely friendly staff - especially in the morning - very cheerful! Rooms were clean and location was very convenient off the highway if traveling. Nice breakfast
Bad odor in room. We left early because we never could get the gentleman at the front to understand the smell was pretty over whelming. The ceiling had been repaired. It looked like someone did a shoddy repair. It looked wet and like it would leak any moment. Breakfast was great! We all found something good to eat every morning. About the only good thing we can say about this place. That and the location to everything.
Best Western Hendersonville Inn is an older style property that is kept up exceptionally well. The staff is friendly and helpful, the hotel and rooms are clean and comfortable and the breakfast was very good. It is clear this staff has pride in their job and enjoys serving the public
the hotel staff were the most pleasant of the best western hotels we stayed if for this trip they were friendly, helpful in trying to find a restaurant the pool was nice but people in the dinning room could watch you swim
This is a nicely kept property. The staff is excellent, the amenities are great, the breakfast is delicious, and the restaurant is very good. I highly recommend this hotel and will definitely stay here when I am in the area.
Dan did everything he could to make my stay enjoyable. Friendly and personable. I travel a lot and he is the best I have found. My room was nice and already cooled for me (that is not always the case). I would recommend this motel. Convenient I-26 and clean and comfortable.
I am a loyal Gold BW rewards customer and have been very satisfied with the BW product. This hotel is the exception to date. My room was like a swamp. The a/c was old (as all of them on the building appear to be) and could not cool or dehumidify properly. It felt as if I was sleeping next to a 737 jet engine to boot. The bathtub was a hazard. I had to scrub the residual soap scum/cleaning products to minimize the possibility of a slip. The curtains would not close fully and I could read a book by the light streaming in through the windows from the parking lot lights. Breakfast offerings were minimal and did not look healthy. Thankfully, there was pre-packaged Cheerios to take with me. I am not sure how BW manages quality control but this particular hotel does not deserve the Best Western brand in my opinion. There are several other hotels in the area that offer cleaner, cooler, dryer rooms for the same money. The staff was warm and friendly but they do not have the best tools to allow for success.
This hotel is unsafe! I am a Platinum Best Western Rewards member and stay almost exclusively at BW hotels, so I am sad to report, but feel that I must, that this hotel is UNSAFE! The maintenance worked entered my room without knocking, while I was standing 5 ft from the door, alone as a female. When asked why, he said "I don't know" and some other unacceptable answer, so it was apparent that he knew he did enter without knocking. Also, it is apparent that the owner Carolina Motel Associates, Inc cares only about collecting the unreasonably high nightly rate for this rundown hotel. The staff as a whole, struggles and it is apparent that they have no leadership or management who appreciates them or oversees them. The loitering in the parking lot on the only 1 night I stayed, a Fri, reminded me more of a Walmart parking lot....or drive-in movie lot.
If you are looking for a great place to spend a few days, this is the place! Hendersonville is a great little town filled with beautiful views, great shopping ( outlets galore) and the comfort of home. The Best Western Hendersonville Inn is a great place to stay. They are close to lots of shopping and restaurants, and have a restaurant on the premises, as well as a clothing outlet behind that's in walking distance! The staff is really wonderful and very knowledgeable about the area and what's going on. You will love this place for any reason! We have stayed here several times and never been disappointed!
This hotel is one of exterior doors, parking is right in front of your door. The front desk is friendly and helpful. Breakfast area small but well stocked. The hotel is right off of the interstate, so certainly convenient! However getting in and out is busy!! We were very lucky to get a room since most in Asheville were sold out on the weekend. However for the price (which I think was set because of the limited availability) it was too high. The room was dated and dark not well lit (it was not comfortable to open the curtains being on the first floor). Would I stay here again - YES! Would I hope for a lower price - for sure!
Not sure how this motel got a certificate of excellence. It's a straight up motel between a highway and an abandoned factory. Decently clean and the staff were helpful but it's not a property I would seek out unless you're like me and waited too late to book a room for camp drop off.
The rooms were very comfortable and the staff was great. General Manager was very nice as was Ms. Roxy. Ms. Roxy made the breakfasts very enjoyable. Hotel was very close to downtown. I would not hesitate to stay here again. Thank you again. Hope to see you all again.
Needed a stop close to Dupont Forest so we could get up and hike early the next day. This property is way overpriced for the accommodations. Room had been updated however it was doused in room freshener I am sure to cover up the mildew smell. Bathroom tile and grout was grungy. Beds saggy and very uncomfortable. When we checked in there was a sign that they would be back shortly.. waited ten minutes for not one attendant but two to appear at the very same time. We checked in before 9pm at night so it was not late. Apparently they take breaks together. This is a tired roadside motel that needs to be completely gutted. We paid over 140 for this room and it worth about 60.
Parking right outside our room. Clean. Beds at a level you didn't need a ladder to get in. Polite staff. No hassle. FANTASTIC MEXICAN RESTAURANT adjoining the front lobby. Drinks almost a heavy pour. Hot food. Spices as you like. Came as fast as made to order can be. Surprised how fast that really is. Servers almost running the entire time to make sure everyone was satisfied. If you stay somewhere else...... you can still eat hear. We say many local people come in for dinner. A long day of travel ended in a relaxing way.
Hotel was nice for a one night stay to our vacation destination to Myrtle Beach. Our daughters went to the Elijah Mountain Gem Mine which was very close to the hotel. Was comfortable for our one night stay. Kids used the pool and other family went to the restaurant attached to the hotel. Would recommend
We were skeptical due to other recent reviews. My husband wanted to make sure that rooms were free of smoke due to my health problems. Smelled strong cleaning chemical odor. Front desk did call to ask if our room was ok and I said yes. Could use some refreshing. Sheets were worn with an odor. Big room. Kids playing outside our room scratched our car no fault of BW......just an FYI!!
It was a good place to stay. Right off of interstate 26. Room was comfortable and clean. King bed had pillow top mattress. Breakfast was good. Staff was friendly. Great Mexican restaurant at the hotel.
Roxie is a very pleasant, friendly , helpful person . rhonda is friendly and helpful. This hotel has an excellent, convenient location and is reasonably priced. The breakfast food is wonderful and they even have a mexican restaurant in the lobby
My wife and I had a lovely stay at this hotel.We were a little surprised by the Inn/motel style of the hotel at first but with the available parking and quiet corner that the hotel is in it turned out to be a quite a fitting style for the hotel.
This hotel has nice large rooms that unfortunately allow smoking inside. The excessive use of cleanser could not mask the stale smoky smell and only made it worse. Also it seemed a little pricey for the type of hotel and the area.
You'll enjoy your stay, the wonderful southern hospitality is worth the stay. Rooms are great, except the waffle blankets, which I'm hoping is transitional. With that exception, you'll not have a better hotel experience. The front desk staff is exceptional and always willing to help to make your stay a little bit better.
Unexpected death in the family - not much time for funeral plans - was able to reserve room in a very timely manner- the staff was very helpful and friendly. The rooms were clean and the beds were comfortable - was able to rest well during a difficult situation.
Very nicely maintained room with comfortable bed and sofa. This motel is a good choice if you are traveling with a dog, as we were. I was put off by the "motel" configuration, but it actually turned out to be a benefit because of our need to take our dog out to the grassy area in the evening and following morning. The only negative I can think of is that the walls of the room were so thin that we could hear everything the people in the next room were saying. Fortunately, they were not too noisy during the night. I thought the price was on the high side for a motel room, even one that is well maintained.
Thank you Best Western Hotels & Resorts and Best Western Hendersonville Inn for the lovely stay. After a long day with the family, we found your hotel to stay in for the night. Before my kids crawled into bed after being there for 3 minutes, I did my mommy duty to check for bed bugs. While doing so, I pulled the mattress sheet back and out flies a needle. A freaking NEEDLE!!! What kind of business doesn't change the sheets?! This was clearly a junkies needle as it was hiding in the sheet. Trust me, I will make sure everyone I know sees this and shares. By no means, is this excusable. You have one job...to provide a clean and sanitary room. Purely pathetic, and completely disgusted.
This hotel has doors that open to the street. The pictures they use do not divulge this. Very noisy with people coming and going at all hours. Made special requests upon booking that were not honored. They employee at check in was totally unapologetic and unconcerned.
This motel is awesome! I truly enjoyed the stay! The breakfast is better than most continental. Staff is great too! Shout out to Sarah! The beds are great and they have smoking rooms, for us who still smoke! Also the Mexican restaurant is super yummy! I came to town visit fam and would gladly stay again
Friendly staff, affordable and fairly priced with knowledgeable front staff that answered all questions and did their best to make your stay well worthy of getting off the road from traffic and resting for the night.
Friendly staff, great location, breakfast buffet. Clean rooms, well decorated. I always feel like family at this motel. The staff always tries to accommodate your needs and give suggestions on places to dine and directions to get there. Good value.
Nice clean room, reasonable price and free hot breakfast right off I-26. Convenient store nearby seems to draw some sketchy loitering but have stayed here a couple times and never had issues with vehicle security or rowdy noise, etc
This hotel is located outside of Asheville and offers affordable pricing for a family. I was impressed by the cleanliness of the hotel room and property. The hotel is close to the interstate and the onsite breakfast is a nice amenity.
Was a very clean room..Very nice service. The desk clerk was nice. The maid was nice. Would recommend this motel. The breakfast buffet was good. The motel looks like it has has some renovations. Renovations were being done but did not bother us at all.
Hotel is well located, clean, and convenient to two Mexican restaurants, one in the lobby. Nice staff, and well maintained rooms with very good internet. There are fridges and microwaves, making it easy if you have leftovers.
We had a discount coupon which was readily accepted. It fact, they allow you to make a reservation using the coupon as long as you present it on check in. We stayed for one night twice within a week's time. Both times the rooms were clean, staff friendly and accommodating, and the breakfast bar wonderful. My husband ate dinner in the attached Mexican restaurant on our second stay and raved about his taco salad for $6.99. The property was exactly as advertised. The rooms both had a small refrigerator/freezer and microwave, two queen beds and a table with two chairs and great wifi. We felt we got a good value for our money.
We had a great visit to Hendersonville, with everything we wanted just steps away from the Best Western. Breakfast was hot and plentiful, served well. Surprising was a wonderful Mexican restaurant adjacent to the hotel lobby- excellent food and service! We had good accomodations at a good price. Highly recommended. Good place to stay for a visit to a production at Flat Rock Playhouse.
Our one night was very nice. The breakfast area was a tad small considering the size of the hotel. But thevwas adequate seating in the reception area. The room itself was nice & nothing outstanding but clean. Employees were courteous.
Stopped by in the middle of a raining night and was pleased with Everything that this hotel had to offer. Newly renovated rooms and the front desk lady Sarah was a doll. Told us about the waffle house, never been to one. The rate was reasonable and the bed was comfortable
We were tired of driving in heavy traffic and wanted to find a nice place to stay. We were very pleased with the Best Western in Hendersonville. The accommodations were wonderfuland the staff helpful and courteous. We will probably stay there again as it is convenient.
Very friendly reception at check-in and check-out. All staff encounters were very friendly. Large, comfortable and very clean king room with sofa. Obviously some recent renovations. Stayed on quieter side away from I-26, so there was no problem with noise. The curb appeal actually looked better than the website photos. Breakfast was good and attendant always nearby. Didn't eat at the Mexican restaurant, but it smelled good as we entered the lobby and seemed popular. No complaints. Will definitely stay again when in the area.
All of the staff at this hotel were friendly and accomodating. The room was very clean and updated. Breakfast was very good and was attended to very well by the staff member there. There was a bit of road noise from I-26, but unless you're a very light sleeper, should not be an issue.
This Hotel I stay at alot when I'm traveling thru the state of North Carolina . I was a little worried when I called the 1800 number for Best Western and the agent couldn't help me with staying under my company's cut off. I then called the hotel and like always they went the extra mile and looked on line to see our company's cut off and make my reservation . I also noticed the room I stayed in was newly remodeled it was a nice sight for a long day of carhauling . Management I give an A plus in my book for always having clean rooms employee s who go the extra mile when checking you in or making sure you're breakfast is to your liking . And the surrounding grounds are always Clean .
There were no problems with our room or service. The only downer is that they allow pets and there was a dog in the room next to ours. Fortunately the dog only barked when we walked past the room and once in the morning-but we were already up and getting ready to leave. So, that being said, all went well with check-in, check-out, and our stay. We would stay here again.
Perry and Joanna went above and beyond to help us with our baggage! The hotel was great about accommodating the 50 of us within an hour's notice, after we ran into a "glitch" with our original hotel. Many thanks!
staff very good, Amanda excellent She went out of her way to help us in particular my 90 year old mother The rooms are kept very clean and staff is helpful in all ways at all times I am very satisfied with everything
Nice older hotel. Clean and well taken care of. Staff very friendly and accommodating to our needs. We will stay there on our back home. Breakfast was good. Mexican restaurant on site others close by.
Wow, this Hotel is amazing. My Family travel from Florida to visit and we stayed here. The room was perfect and the front desk attendant Jana was very helpful and kind. When we first walked in she greeted us and took our information and we were settle in our room quick. The rooms are very spacious and the bathroom was amazing. The next morning we had breakfast and wow it was good. Sausage with gravy mummmm. All in all. Great Service, Great Stay, Great Place!!! Thank You Jana and Best Western!!!
I've been a regular Best Western customer across the country and have rarely been disappointed; this BW hotel was no different. We arrived late after a meeting in Hickory because of the mountain fires in the Lake Lure area but were greeted like family and settled in quickly. We had a standard non-smoking room with 2 double beds that was clean and inviting. No problems. The hotel is located at the corner or I26 and Highway 64 for easy access and about 3 miles from downtown Hendersonville with lots of shopping and restaurants.
Made a last minute reservation here for a sudden family loss, and on a Thursday night in peak leaf season it was affordable. At check in, I asked for a non-smoking room and was told, "all our rooms are smokin', Hun." So I guess smoke em if you got em. When I really needed to rest, the Mexican restaurant was rocking and the highway noise added to the ambiance. I am not tall but the bed was super short so I slept diagonally to fit. When I needed to stay a second night, I did book elsewhere, but noticed online that the rate for peak leaf and apple season weekend night more than doubled to $200/night. Much happier with my alternate hotel on the Friday night that was just up the road albeit at a little higher rate. Keep driving to another spot if you can.
When we checked in the man at the desk was very nice in welcoming us. We were assigned to a room on the second floor which would have been very difficult for my wife who uses a walker. (no elevator). I was surprised that my request to have a handicap room, because my wife has trouble walking, was not noted on my on-line reservation. However , The desk clerk made an adjustment and gave us a ground floor room which we could navigate ok, even though it was not handicap. The room was clean, quiet and comfortable. .I would stay here again. The breakfast offered was very good, compared to other places I've stayed. The attendant, Amanda Mercedese, was very attentive in keeping the food and beverage containers full, counter clean ,etc..
I needed a place to stop on a business trip and the price was great. This Best Western offered more than I expected. Although a little dated the room was clean and very comfortable. It was very convenient to get to off 26 and even had it's own Mexican restaurant. I didn't know that and already had plans but next time that could be really convenient. Within just a couple of miles is everything needed for food and COFFEE. ( new Starbucks and a Krispy Creme). I was definitely pleasantly surprised
First time I have stayed here in several years. I was pleasantly surprised at how nice and clean everything is. the updates are really nice. Breakfast was great. Internet was a little slow and signal was not real good.
I am a widow that travels alone with my little dog and Best Western in Hendersonville has always welcomed Rosie and I. Very friendly and helpful staff. I have family in a nursing home there and visit monthly. They are always eager to help in anyway they can
It;s been a long time since I,ve been able to travel. Hendersonville BW fit a central location for what we wished to do and see. Enjoyed the stay and will come back. I will recommend BW to anyone coming to this area. Oh and be sure to visit downtown Hendersonville for great shopping.
I had a great experience, I arrived late Friday night with no reservation, Sair the front desk lady took great care of us, the hotel is very nice and you can tell they upgraded a lot of Things! Breakfast was pretty good for a free breakfast. I also like how the lobby is decorated! Easy check out. Will gladly recommend this hotel.
Best Western has improved their brand and is offering more services these days. The BW in Hendersonville is no exception. The wifi was easy to access and fast. The complimentary breakfast had a variety of items on the buffet, so something for everyone's taste. Our room was very comfortable and clean. The Lobby is very large and nicely decorated. We'll stay here again.
We had a wonderful experience with this hotel during our stay in Hendersonville, NC. Jana went above and beyond in assisting us, and I cannot overstate how much her patience and kindness meant to me during our stay. The rooms were always clean, and the complimentary breakfast was very good. I would definitely recommend this hotel to my family and friends!
I checked out of the Best Western and Sair was so helpful, she went above and beyond printing directions for Us! The rooms were clean and spacious and the Mexican restaurant was amazing ! This is a great hotel
We were extremely pleased with our stay. The staff there was excellent and very attentive. The complimentary breakfast was very good and the area was kept well stocked and clean. The internet speed was very good. The Mexican Restaurant in the hotel was very good. The location for our stay was very convenient for all the day tours we went on. Would stay again.
We were two couples and we were looking for somewhere clean and reasonable cost within a short journey of Charlotte airport. We choose Hendersonville and looked at two other motels before settling on BW. Reception staff were friendly and helpful. Our very spacious rooms were clean and had very comfortable beds. Bathroom was really clean and had everything we needed. Breakfast next morning was great and we would definitely stay here again. The hotel price was in line with the other two we looked at but neither looked as clean as BW.
I've worked at many hotels and motels so I know first hand how this are done in the business. I'v stayed here due to a house fire for over three weeks now and love it. The rooms are very clean, the breastfast here is huge and very good, I'v never worked nor stayed at another hotel or motel that has had a breakfast that has anything you could want to have for breakfast. As for the management Alise and Amy, they have been great, any problem I thought I was going to have they made sure it was no problem at all. They have answered every question I've had.They have went over and beyond making my stay smooth and comfortable.. I've even seen them helping other guests while I'm waiting and they were great with the other guests also, very helpful. I doubt I find their professionalism and kindness anywhere else. I HIGHLY recommend this hotel to anyone hands down...
I had to evacuate due to an unexpected mandatory evacuation for a category 4 hurricane coming my way. I called to get a room at different places that I could afford during a very difficult time in my life. When I called here, Elise gave outstanding customer service helping me all the ways she could and showed me she cared about me. That eased my fears of what I was going through at the time. I have never had to evacuate for a hurricane, but I am glad I called this place because of Elise. She was excellent and I am thankful for such a person to help me during a hard time.
Motel was clean and neat and staff was very friendly. Amy checked us in and check us out, she was great. I told her about the bed and how bad the bed was. She told me she would put it on the list, as they were in the process of replacing the beds. In the process didn't help our night sleep. Most likely will not stay there again.
Elise, the office manager was very pleasant and professional in the the way she treated her customers. She went out of her way to accommodate me in all my needs. Also the ladies (Amanda & Mercedes) that prepared the breakfast were excellent. Kept the place super clean, organized and full.
This hotel was very nice and Sarah made it so much better. I came in from traveling and was told about the 50 mile rule, Sarah rented me the room after I explained my circumstances. Wow! The bed was great, and it was one of the cleaner and more updated hotels I have stayed in.
Noise level was horrible , price was overrated for this location and the bed might as well sleep on the floor , Think twice staying here not sure why they feel rates should be that high if its because of the biltmore estate its a joke
We are very impressed about this Best Western. It looks very clean overall outside and the room is also absolutely nice. Enough towels if you need a further ones (if you for example washed your long hairs). Microwave and Refrigerator and a flat screen in the room. Bath is also very clean. We had a coupon and paid a really good rate. Everything on its best.
There is nothing about this hotel that justifies its price. It is in a shady location steps away from the noisy highway. Just driving up I was surprised at how sketchy it looked. The walls are paper thin and you can hear conversations, bodily functions, what have you. The only redeeming factor (and the only reason it gets two stars) is that the room was clean and decent enough for me not to just turn around and get back into my car. I certainly regret not doing so, however, because it was the worst night of sleep I have ever had in a hotel. If the air conditioning had a function where the fan could be run all night for white noise, it would have been bearable. I booked for two nights, but cut my stay short. I will never stay here again.
My mother was driving through North Carolina late one evening and could not find a place to stay. I looked online and saw that this hotel had availability, and gave her the contact number. She called and was told by the employee that answered the phone that they were completely booked. So, I hopped online and booked her room. However, by the time I was able to let her know the room was booked, she was already more than 30 minutes away from the hotel. The hotel has since admitted that they were not booked, and that the reservation was NOT used, but they will not issue a refund. I would not have booked the room had they not lied and told my mother that they were completely booked when she called. The entire chain of events stems directly from their representative divulging incorrect information. This company will never get my business again. Book with extreme caution!
This hotel is lovely, pool and great Beds! Sarah and Rhonda who checked us out were super friendly! Highly recommend this hotel! The rooms were nice and enjoyed coming to the area for the Apple festival
Probably one of the best hotels I have stayed at! Love the service! The room was big enough. Nice pool. Nice room. The restaurant was really good! Especially love the friendly atmosphere at the front desk from Rhonda!
Upon check in at midnight the carpet was damp and room had a chemical odor. Perhaps carpet was cleaned that day but room was not ready for occupancy. Later noted numerous other empty rooms so I could (and should) have requested a change but was too tired. Upon checkout the bill showed the room rate almost doubled for the last 2 nights of a 3 night stay. I was told this was due to the weekend rate change and would have to work out with the manager. The rate change was not clear on the Best Western reservation site. When contacted the manager showed no concern nor empathy and referred me to corporate. Be wary of the Best Western bait and switch tactics and overall poor quality of rooms and service. There are much better hotels available in the area for their weekend rate. I will never stay at a Best Western property.
The hotel is older. Its the type where you park in front of the room and or walk up the stairs to the sidewalk in front of your room. Everything is recently updated. Paint, furniture, carpet, TV all are in good shape. The AC units are new and quiet. The breakfast was good. There was a fridge and microwave in the room. There was a nice pool but we didn't have time to use it. We paid under $60 for 2 people. It was a good value.
This hotel I assume was built in the 1960s and still maintains that look. The noise level in my room included hearing my neighbors, flushing commodes from upstairs and very loud traffic noise. My co worker used the online check in and had a confirmation number, but the clerk informed them that they could not check the confirmation number and had no room reservation for them. They did find a room, but would not honor the state rate even though that was spelled out very clearly on the online print out she provided.
Enjoyable time shopping downtown Hendersonville.shopped at McFarlan Bakery, Young Designs Jewelery, and The World of Clothing, INC, next to BW. Ate dinner at Binion's Roadhouse. We have been to Hendersonvile many times and always enjoy ourselves.
We stayed here 1 night on our swing through Western NC. Wanted to be here to catch the next to last night of 9 to 5 at the Flat Rock Playhouse---which we did and enjoyed a lot. This is an older property, 2 stories, no elevator. Standard size room with small refrig, microzap, 2 chairs & a small work tabble. Beds were quite comfortable, and the A/C while noisy, did its job.Single sink, and small tub/shower & toilet room. It was clean, but even on 2nd fllor not very quiet with the highway just in front. Breakfast was so/so, not well stocked and somewhat limited choices from the previous BW in Hickory the night before. Staff was lackluster--just going through the motions. When I checked out, not even a thank you for staying there. Next time in this area, this will NOT be my destination choice. Luckily, I had accumulated almost enough reward points to pay for room. I would not have liked to have paid full price for this property! Too many other good reasonable choices in this area to return here. Average rating only for cleanliness and comfortable beds.
We stayed overnight at the Best Western on our way to South Carolina. The property was clean and the staff friendly and helpful. The price was not outrageous. Additionally , they had a breakfast bar and a good Mexican Restaurant on the premises. The pool was designed for kids and was clear, clean and not scuzzy. I thought it was easy to find and right across the drive was a gas/convenience store. WORD OF WARNING: If you don't like to shop do not go back over the interstate. They had a mall and other retail stores plus every type of restaurant you want. The Inn had just been recently remodeled. This whole stay was pleasant. I would recommend this Inn to anyone.
The room was clean & well appointed. Lighting could be improved & better wifi service would be appreciated. This Inn is convenient to the interstate & dining places. Parking is at the door. This is a good choice for a one night stay.
Due to a last minute issue we needed a room while traveling. They had one and took pets. We got to the room in the wee hours of the night. When we took off our shoes the floor was very wet and had some residue. Like they just cleaned the carpets. It was a nicely appointed room. And recently remodeled. The bathroom door would not close and if you did get it closed you needed your full weight to open it. I think it swelled because of the floor moisture in the room. We called the front desk and they were very nice and offered another room. However, at that time the kids were already in bed and we were exhausted so we stayed in the room. Nice staff and nice rooms otherwise. They should have run the AC after doing carpet cleaning to get the moisture out of the room. Otherwise a nice experience. We would stay again.
Room was very clean. Staff was very nice and helpful even with our late check in. The layout was good and the bathroom was also nice and clean. Even the floors were in good shape. I would recommend this hotel to anyone who comes to the Hendersonville area.
We had our pet with us this time. This is a pet friendly hotel. Good grassy areas to walk pets. Rooms are comfortable. Mattress prob needs to be changed out, thin bedding. Primary complaint was that we asked for and received a smoke-free room. Unfortunately, a group of 4-5 young men decided to back their truck up and party out of the bed of it, literally 5 feet from our door. This went on for a few hours with their smoke blowing right through the not so sealed door. When it was clear they were not even close to wrapping up the loud party, we called the front desk around 11:30pm who, to their credit, asked the men to move along. Breakfast is good, staff is wonderful. Have stayed here 2-3 xs this year. Would stay again.
We were on our way home from Ohio and decided to stay the night in Hendersonville. I checked Trip Advisor on my phone and this looked like best price for a decent motel. I called and got a reservation. When we arrived about 2 hours later, we were already checked in and only had to sign. The room was large with a refrigerator and a microwave. We also had free Wi-fi and a decent breakfast. It was only a mile to downtown Hendersonville, a charming town with many good restaurants. The room was clean and quiet and the bed was comfortable. We would certainly stay here again.
Rooms were clean, and smelled good. Shower was great! The beds were very comfortable, which means a lot for a bad back. The only problem was the noise, which I would advise staying away from the road as much as possible.
This hotel was chosen because of its proximity to the downtown area and its amenities. The room had a microwave and fridge; places to sit/eat other than the bed. The double beds need new mattresses, but overall the room was great. There was an outdoor pool. The only problem was the 4 ESPN stations. I like sports, but that was a bit excessive. The breakfast was a nice surprise as the hot food of scrambled eggs looked like scrambled eggs, bacon, potatoes. Thanks to Karen and Mercedes for the 2 days of breakfast. The entrance to the Mexican restaurant was only available thru the hotel lobby. Nice bar. Great food. Ask for Marcos.
First the pluses. The location by the highway, room size, parking by your room , microwave and fridge in room ,a great on premise Mexican restaurant , a decent breakfast and a low discount price with a travel coupon. Now the downsize a musty smell in the room, bed on the soft side but not sagging, the water in the toilet was dirty and the front desk clerk one of the unfriendly people I had to deal with. We produced a coupon for a specific rate that did not specify that it was for a 2nd floor walk up. I was up charged for a 1st floor. I would not mind if it stated so on the coupon but it didn't. As a person with mobility problems I find it criminal to charge a disabled person a higher rate and we were told of we wanted a handicap room it would have been even more so I settled on a room that made my use of the bathroom a bit difficult. Think twice to decide if you want a low price or pay a bit more and get connivence.
i wasn't happy when my favorite chain hotel wasn't located in Hendersonville, so I didn't have much choice but to go to Trip Advisor and read the ratings of the choices available. I was pleasantly surprised by the Best Western Hendersonville. The room was very clean, the beds were only fully size, but still comfortable and nicely sheeted. I asked for a roll a way at a the last minute and they accommodated us. There was a small fridge in the room, as well as the coffee maker. The room was quiet as well. My only complaint would be that I got a room that had clearly been smoked in, plus there was a clean ashtray on the table. I guess I didn't think to ask for a non smoking room, or they didn't have any non smoking rooms left. Otherwise it was a very nice stay.
There are many reasonably priced places to stay in Hendersonville and they are all close to each other. We were looking for a pet friendly hotel and apparently this is a choice of many folks traveling with pets. Staff was friendly and efficient. Our room was clean, quiet and had a comfortable bed. There was plenty of green space nearby to walk a dog. The hotel is about 2 1/2 miles from Main Street, which has the best selection of places to eat! A great place to stay during our short visit to Hendersonville.
The Best Western Hendersonville Inn, is an older two story hotel, with no elevator, located where US 64 crosses I-26 . We had a quiet room in the back building but there was a definite musty odor which we reported. The room was very clean and comfortable. The Mexican Restaurant was very good as was the complimentary breakfast. I felt the price was a bit high considering it is an older, dated hotel.
This is, by far, the best Best Western we have ever stayed in. The room was excellent. Everything worked and it was so clean. Breakfast was delicious and the lady attending the breakfast made sure everything was in order. Both ladies who checked us in and out had a great personality. As tired as we were coming in, she painted a smile on our faces!
The good: very comfortable bed; sharp TV picture; updated room; friendly staff. The bad: noise of highway and people walking by the room are down-sides. The breakfast has those powdered eggs, which isn't appetizing really but other options as well.
This hotel has everything you need for a long weekend stay. The hotel is always clean and has courteous staff! The pool is clean also. We stay here every time we come down into this area. What's nice is that they serve a decent free breakfast too!
This hotel has easy access off main highways and the front desk is friendly and informative. Our room was clean, quite and we had a good nights sleep. We were unable to get a bucket of ice as the machine was broken other than this the hotel appears well maintained and quiet.
Family gathering for a solemn occasion. Rooms were a bit tired and sparse. However, price was not bad and they were clean. Staff seemed friendly and helpful. Complimentary breakfast was nice and included both healthy choices as well as waffles, eggs and other items. El Paso rest was off lobby and was a good Mexican rest dining choice. All rooms open to the outside and no elevators for the second floor.
I came in without a reservation and the lady Sarah was a doll. The breakfast was better than most hotels and the whole hotel was clean. Wonderful Mexican restaurant, and a quaint pool. Will be back again
We were driving to Tennessee after work and stopped in Hendersonville for the night. The room was very quiet and comfortable. Great beds and pillows and good free breakfast the next morning. Highly recommend.
I was very happy with my experience here. The room was clean. The pool was refreshing. I was especially happy that the hotel was pet friendly and I was able to pick up the puppy that I drove to NC for a day early. (We kept him in a crate, of course!) Breakfast included is very nice also so we could get back on the road early. I would have preferred a more traditional restaurant rather than a Mexican restaurant so that we didn't have to go out for dinner. I would definitely stay here again and would recommend to friends.
This is an old property that has recently been updated. Has no elevator in the lobby. You might have to walk half a mile from your car to your room. Room itself was okay. Nothing to brag about but okay. Will not stay here ever again.
I needed this location (which is busy) and everything with the staff, the room, breakfast was as expected. The staff recommended the Mexican restaurant.......don't eat there! The food was tasteless and appear microwaved instead of grilled. Other than that, comfortable beds and pillows, friendly staff....just a crowded exit.
Enjoyed the comfortable beds and friendly staff. A good WiFi connection was always available. Breakfast was good . The worst thing about breakfast was the attendant wouldn't stay out of the way so we could prepare our plate. She was eating and talking on a phone or radio.
My family explored nearby Asheville and Brevard, as well as Hendersonville, which are excellent vacation spots. This hotel is pet friendly, conveniently located, and reasonably priced in an area where other hotels can be a bit expensive. The rooms are clean and comfortable. The personnel at the front desk and breakfast room were friendly and helpful. There is a wide selection of restaurants near the hotel, and a Walmart and Ingles supermarket.
We were here just long enough to go to bed and leave early the next morning. The room was very clean, up to date, and nice sized. We would definitely recommend staying here and would choose this again. Hope to get back to this area some day, pretty area.
I have traveled for years and remember rooms for $28.. Ok so I am seasoned! I did a business trip with my wife in some new territory and happened on this hotel. It was with tax and fees $66.79. Let me start; The walkways and steps were freshly painted and all room doors were clean and freshly painted as well. The parking lot freshly coated and lined perfectly. The room was nice clean and had a micro & Fridge. Bedding was fine maybe nicer pillows but no matter it was fine. The beds were quite comfortable . The breakfast was well done with Gravy briskest and eggs , waffles ect. Nice staff-very attentive and smiling . I say bravo to this property . I tried to speak with the manager/ GM but she was on an errand. Suggestion- Teach other GMs people how to do this efficient, attention to detail way of running a hotel. People stay here. The price to value is huge here.
This is a wonderful hotel. The staff is so welcoming and helpful. The property is well maintained and very secure. It's convenient to restaurants and shopping. The rooms are very clean and updated. I highly recommend this hotel.
We were at Hendersonville for a youth basketball tournament. There were a group of us and we were able to get adjoining rooms. This place was clean, comfortable, and close to our venue. Breakfast was adequate. I will stay there again.
Got a room there and it was a non smoking room, ground floor. It was as nice as anyplace I've ever stayed. I loved the room, the people were super sweet, the price was reasonable. There was breakfast, there was a nice pool, there was a restaurant insight. I will stay there again. Oh yes, they are pet friendly.
Attending a festival in the area, booked several months in a advance over the phone. When we arrived they jumped the rate from what I was quoted. I'm so sick of hotels raising rates once they realize they have a busy weekend! This is an older hotel, but room was updated, was clean, and fairly comfortable. Noise was a bit of an issue.
Had stayed in this hotel a few years ago. It's easy to find and close to many restaurants. The room we stayed in was very clean and comfortable. Staff, particularly Terri and Lisa, was outstanding!! Breakfast was very good. We were so impressed that we changed our plans so we returned a second night!!
Used a coupon out of travel book for a cheaper rate. They let us book it in advance. That rate got you a 2nd floor room, no elevator if use coupon ( do not get reward points). For $7.00 more could have got a first floor room. Room clean, one wall was a brick wall painted white. Frig/micro, 1 cup coffeemaker and flat screen TV in room. Tub/shower was patched but clean. Bed had very comfy with 3 pillows, Check out noon and Breakfast 6-10a.m. Full breakfast and hot food was hot. Eggs, sausage, and sausage gravy with biscuits. Plus usual cereal, yogurt, fruit cups, 2 kinds donuts etc, coffee was hot. Someone was there to take care of tables, We always clean up after ourselves (and she thanked us). Would definitely stay again,
I've stayed at this location often. Great staff. Clean room, clean bathroom. Close to many things. Shopping to hiking to lots of food. Must go downtown as well. Pool was not open due to cold. There is not room service, but excellent restraunt on site.
For the price the quality was fine. Beds were very soft and uncomfortable. Housekeeping did the bear minimum. Wifi was horrible and tv signal kept cutting out. I could hear people in the next room. Stale smell of smoke in my non smoking room
Outside entrance up a flight of stairs-- no elevator. Microwave, fridge, coffee maker, hair dryer and flat screen TV with good mix of channels. Wall mount heat/AC unit kept us plenty warm. Small dated bathroom but large dressing area. No unpleasant smells. Beds were ok; a little hard but wasn't a big deal. To be fair, though, my 17 yr old said they were uncomfortably hard. YMMV. Road noise didn't bother us; we just turned the heater fan on to drown it out. Overall, very good.
My wife and I went to Hendersonville for a memorial service for Her Aunt. Had reservations at the Best Western. Martha checked us in and was very gracious and friendly. She told us that they had redone the rooms. They were clean and had new mattress and carpet. They were GREAT!!! The most enjoyable stay We had ever had. As We left we came home by way of US 64 East. And boy was that Gorgeous!!! Those high Mountains and Great Views.
Hendersonville is a second home to my Grandmother, mother and myself. We love this hotel and the location!! Thanks to Tracy or Terry (I wrote down her name but lost the paper I had it on.) March 12 around 8:30. Anyways never disappointed thank you guys!!
After checking out, we were just a few minutes on the road when I realized I did not have my wallet. I called and spoke with "Martha" at the front desk. She remembered me because we had chatted when I checked out. She said that she would ask the head of housekeeping to search my room. She called a few minutes later with the amazing news that my wallet had fallen behind the tv. I was so grateful. I offered a reward, which was declined. Needless to say, I appreciate their honesty and kindness. The room itself was nicer than I expected it to be. The fan on the a/c was surprisingly quiet. Despite facing the road, we did not hear road noise. All in all, it was a good choice for us.
Room was decent. Clean. Staff friendly. Unfortunately our king mattress was in serious need of replacement. We booked based on other reviews and paid a few dollars more. The place was completely booked so another king room was not available. Just was not a good night of sleep. Our experience has been better at other hotels in the area.
Rooms and grounds are very clean. Staff was very friendly. Close to the interstate but no noise from it. Close to gas stations, grocery stores, fast food and 24 hr super Walmart. Mexican restaurant attached to the lobby is highly recommended.
Stay here when I travel to the Hendersonville-Asheville area. Always use a coupon. Terrific stay, great room, friendly staff and nice breakfast. Highly recommended. As usual use the money you save to treat yourself to a nice dinner
The rooms were ok, nothing to complain about. You get what you pay for really. The rooms were clean, other than the clothes left in the room from the last guests. There was still a shirt hanging in the bathroom, and clothes left in the drawers. The breakfast was good. All in all it was an ok place, I didn't hate it but I won't be going back to stay there.
I recently visited the Best Western in Hendersonville, this property has been recently renovated. Modern decor, comfortable beds, Very clean and all the upgrades as newer properties, flat screen TV's with adequate channels, updated bathrooms, plenty of hot water, granite countertops, new and modern furniture.This hotel is only minutes away from beautiful downtown Hendersonville. Martha was extremely helpful and answered all questions and gave us a map to all the local places to visit, extremely family friendly as she made a point to speak to our daughters and has the kindest demenor. We felt right at home. On-site Mexican restaurant was excellent with an attentive staff. Family owned property with excellent staff and pet friendly.
Enjoyed the comfort of bed and the large room. The breakfast was a great selection, fresh fruit, wonderful waffles, and the coffee hit the spot so early in the morning--a great starter. Excellent location right off the interstate.
Do not stay here. You can literally hear someone turn on a lamp in the next room. I'm not exaggerating in the slightest. My husband and I got zero sleep. We heard every word of our neighbor's conversation. We were given a room that had obviously been smoked in. It was just a miserable start to our vacation, and I wouldn't wish it on anyone. New paint doesn't a nice hotel make.
This motel is basic but clean with friendly staff. The breakfast was better than average for a Best Western. Martha, the morning front desk person was very helpful. The attached Mexican Restaurant is to die for. Don't order the coffee if you ever want to sleep again.
I booked this hotel on Priceline express, which rated this hotel a 2 1/2 star and is is more one. I do not like that the room doors are all located outside. The bathroom had no fan. The bed was horrible and I felt like I slept concave all night. I heard everything next door and outside. Not worth the money!
Gee, everything was fantastic! The Christian symbol on the sign along I24 was a tip off that I should stop at this hotel. I was extremely pleased with the friendliness and helpfulness of the staff who warmly greeted me and checked me in. The military discount was excellent. Great to see a hotel that truly supports our military. Within a few minutes of checking in I received a call from the front desk to see if everything was okay and if I needed anything. The room had had been recently remodeled, with newer furnishings and included a microwave, refrigerator, and coffee maker. The chairs were quite comfortable and the room was equipped with a table and a desk to work from with plenty of outlets. The parking was quite convenient and abundant. Other little tidbits included up-to-date bathroom fixtures, with better than average towels. The WIFI worked with no problems. An excellent little Mexican restaurant off the lobby was reasonably priced and offered a good value. As a guest, II couldn't have been happier, and would highly recommend this gem of a hotel!
amazing hotel. always spotless. super friendly and helpful staff especially jim the manager who is A #1 with customer service and satisfaction. breakfast has a wide variety including delicious hot items. internet speedy. immaculate cleanliness. thanks to executive housekeeper betsy. a great bargain at a convenient location. you'll be glad you chose this property for your stay in the n.c. mountains
The hotel has a Mexican Restaurant on site and is highly rated as well as excellent food. This hotel has been completed updated; even landscaped. It is right off a main east/southern freeway and accessible to amenities.
A conveniently located right off the interstate best western. It's pet friendly with clean and spacious rooms. Would definitely recommend if visiting and want to bring pets. Make sure to ask for the AAA discount or Costco discount. It makes it very reasonably priced.
We were delighted to find this hotel during a recent weekend trip to the mountains while traveling with our dog. The rooms are very clean, and include a coffee maker, refrigerator, microwave, hair dryer, etc. Also a large field to walk our dog was available next to the building. It is an older property but recently updated with a great shower and comfortable beds, and they provide a breakfast. Very friendly staff and well priced.
Always love visiting Hendersonville. This trip Hendersonville was a base for visiting App St, and UNC-Asheville. Always try and stay at Best Westerns. This Best Western was very basic. Exterior entrances, old furnishings and beds that are very old and uncomfortable. Staff was very nice and room was fairly clean. Had to go and get shampoo since none in room when we arrived. If I stay again in Hendersonville it will not be at this location. May try something a little newer.
I stay at this property on my way to and from Florida and it is a wonderful find. The rooms are extremely clean and include all of the necessities - big screen LGE TV, refrigerator, coffee maker, microwave. The convenience of parking and unloading right into your room (vs long interior corridors). The location is great - right off I-26 and close to downtown Hendersonville, Lake Lure & Chimney Rock, Blue Ridge Parkway, etc. Best of all the staff is welcoming, the property is pet-friendly (with plenty of green space to walk dogs) and is reasonably priced.
We had traveled a long way. When we arrived the night clerk had our reservation ready and we were in and out of the lobby in 2 minutes. Very friendly. Room was clean and adequately stocked. Breakfast in the morning was hot and there were many selections. Good place to stay. Will use this inn again if needed.
I always stay at this Best Western when I visit Hendersonville. The staff are very attentive and the rooms have been renovated. Breakfast every morning is absolutely delicious. This is the best price for your money in that city.
The only fresh fruit available was apples. We wanted oranges and or bananas. The only eggs available were those "fake" powered eggs except for one morning when they offered hard boiled eggs. We went to local grocer and bought our own oranges and hard-boiled eggs. Kinda defeats the purpose of a "free breakfast," doesn't it. We stayed four nights, and the key card did not work after the first night. We were locked out. Had to go to front desk to get another card, which didn't work either. Third time was a charm, however. Good location. Great Mexican restaurant attached. Friendly staff. Despite our complaints we'd probably stay there again. Closest BW to the hikes we enjoyed there.
Management was extremely unpleasant, with an admittedly greedy approach to their guests and regular customers. They confessed to gouging customers during peak times, and clearly did not want to talk about accommodating their regular, off-season business travelers. I will never return, and they have lost at least 10 nights' stays per year, all because of their greed for one night's elevated rate.
This is a nice BW in Hendersonville NC I used for business. Very clean and updated with good access to town, the interstate and restaurants. They have a Mexican restaurant in the building for lunch and dinner. Bfast was good in the morning with hot selections.
First the good. Friendly staff and good hot breakfast. Good location south of Asheville. Now the bad, Fix the door locks. Apparently not the only one stating this. We went for breakfast and got back and could not get in the door. Maintenance man came and stated that was a problem at the hotel. Then get them fixed, first hotel I have ever stayed at that the known problem appears to be tolerated. Be careful.
Stayed two separate nights driving to and from Florida this week. Had problems with both room doors. First was impossible to open. Manager said we turned it the wrong way but we had tried both ways. Room had over powering smell of deodorizer. Mattresses too soft and sagged. Cosmetic updates to an older hotel are nice. Of the four desk clerks I dealt with the older female day clerk was delightful. The young woman on our first check in was OK but frazzled. The second woman who checked me in (blond, older) made me feel as though I was in the principal's office. No smile. No welcome. (Aren't we guests?) Tapped impatiently on the form where I failed to initial and then said "You didn't sign. Oh, you did." I felt as though I had interrupted her and was a nuisance. We travel to see family often and need to stay in this area. This was our third stay here, and we will not stay again.
Great location. They have done renovations recently. We like that there is easy access to where ever you need to go. You are right off i26 and only a short drive to flat rock and 30 minutes to chimney rock. Reccomend if you are looking to travel around western North Carolina if you do not want to pay to much
Had just fallen asleep when the mattress spring sprung and popped me right in the ribs. Needless to say, was awake for awhile. Finally fell asleep around 2:30 a.m. and then the phone began ringing at 3 a.m. for no reason. So, no sleep after that except for maybe 30 minutes. Complained the next morning. Staff did not seem to care at all. Their only response was that the phone do that sometimes and they do not know why! I said that does not even make any sense. Clerk just shrugged her shoulders and said well, it does. Will never stay here again. Complained online and received a "form" letter.
This was a last minute booking on our trip and were glad that they had a room. The overall stay was nice, it was a little difficult for my elderly mother to make her way up and down the stairs, but she took it slow and was ok. At least the beds were comfortable!
We stopped here from Cincinnati to Myrtle Beach as kind of a over half way stop. We were going to go to Chimney Rock State Park, but arrived a little to late in the day. The room was clean,quiet, and fairly updated. Nice LCD LG TV, refrigerator, and microwave. This was honestly one of the best showers I have ever had at a motel. You can tell it was recently renovated and it had great pressure. I found the bed quite comfortable and had a very nice nights sleep. The staff couldn't have been more friendly on check- in and check- out. Nice breakfast the next morning which included everything from bagels to cereal to sausage. Very nice set up. All kinds of restaurants and shopping all within a 5 minute radius. One of the cheaper rates around for a Saturday night which was a added bonus. I would definitely stay there again with no hesitation.
would not honor special pricing, bed was shot and lumpy and so broke down that it would dump you on the floor. Their was a horrible mold smell in our non smoking room, and killed 2 roaches in the bathroom. manager commit was you agreed to the room and price. Corporate has no control over their franchises they just want the royalties from them. no satisfaction from the inn or corporate.
Nous vous répondons sous 48H