Best Western Hotel Lakewood Inn, Hebron

The overall stay wasn't the worst but the internet didn't work the entire stay. We got no work done online and none of our devices requiring internet connection were able to be used. When we tried to address it the front seat manager pretty much said sorry about your luck!!

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi tmamahuck97, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We do apologize we had an internet outage during your visit, and for any inconvenience this caused. Your comments will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again soon and to impress you with our continuing improvements.

Worth the money just bring ur cleaning products. And frebreeze for the odor. Not bad just smells like the room doesn't get aired out from time to time. But great space. And u hear everything at the pool if u want quiet it's not happening during pool hours.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi Nellynel40, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We are also forever working to improve upon the guest experience and we hope you will remember our attributes and return to see how we have improved to impress you even more.

Room was so hot couldn't sleep was sweating so much would not recommend also could not sign up for rewards program definitely not worth the price the breakfast they provided was also not good the only reason it was even edible was with alot of salt and pepper

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
cooks4u2000, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are sorry to hear about the difficulties that you experienced with the air conditioner at that time. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We will also be working on improving our breakfast service, we promise better next time. We hope to see you again and that you'll finally be truly impressed with our improvements.

Very nice staff and our room was very clean. I work as a home inspector for a vacation home management company and I couldn't find anything wrong as far as housekeeping or maintenance. We almost stayed in Columbus but at the last minute we chose Hebron. Glad we chose to stay here instead. Very nice area with a grocery, fast food, and ATM all within walking distance. Would definitely recommend. Next time I come back to Ohio, will definitely stay here!

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi Bob87718, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Once again, thank you for your recommendation and we look forward to seeing you again!

I booked a room with a jetted tub. It was actually a whirlpool large enough for two - very nice. Check in was professional and efficient. Let me know about breakfast and pool hours. Everything was clean and the hotel was quiet. The pool was, also, very clean and neat. Breakfast was omelets made with American cheese, sausage and the usual cold items. There was someone on duty who was cleaning constantly. There is a Kroger, Subway and a Chinese restaurant right across the street that can be easily walked.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi MuchTravel95, Thank you for leaving your five-star rating of our hotel. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

The customer service was excellent at Hebron OH Best Western. A young lady named Angela helped me bring some things in from my car and told me where the ice and vending was located. She stated I was close to the stairs leading me to the ground level and parking lot. I felt I had received preferential treatment from her

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi botele51, Thank you for sharing this heartfelt review of our hospitality and accommodations. It is great to hear from you and we are so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with Angela and we look forward to seeing you soon!

Stopped at this hotel, dog-tired after 10 hour drive, and no one was at the front desk, with someone already in line in front of me. After FINALLY GETTING CHECKED IN, it cost me $186. Arrived at 9 p.m. and left at 6 a.m. Had to carry suitcase up a flight of stairs. No elevator. TV was so small and so obsolete as to be unusable. Might be a better review if the bill was $79. That's all it's worth. MAKES ME WONDER WHY I BELONG TO HILTON HONORS PROGRAM. I should have stayed at MOTEL 6!

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi U126OEpetes, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We apologize if there was any frustration for you that we do not have an elevator to the second floor. Next time we will try to get you in a ground floor room if available. We also apologize that you had a long wait at the desk. Guest comfort and convenience are our top priorities, and we are in the process of retraining our staff to further better our services to our valued customers. Rest assured that in the coming days, we will be offering a much better stay. Please consider staying with us again so that we can have another chance to provide you with a superior experience.

I stayed overnight at this location a few years ago, so I decided to stop by here on my last two days of a month long cross country trip with my car and my bike. I am glad I did. It's a really nice area with some history to it. And, the roads are great for bike riding. There is also a grocery/liqour store and a few places to eat and drink in the shopping center next to the hotel. Very convenient. The room was nice. I was on a ground floor and it had a wood floor (which I rarely see).. I'll probably come back in the future.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hello T2469FKalana, Thank you for choosing our hotel during your road trip getaways. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

We reserved a room for 7/24/2021 through 7/26/2021 and specified we had two dogs. They quoted us $134.99 for the first night and $143.99 for the second night and based on that we booked it for a total of $278.98. When we got home and checked our credit card bill, they charged us $387.58 or $108.60 more than we were quoted. When I asked for a copy of the bill, they emailed it and it included two nights of $20 per pet which was the difference. I called the hotel and told them of my dilemma and they said I would have to take it up with Best Western. After calling Best Western I was told that I would have to take up billing questions with the hotel, although the confirmed the rates I quoted and was booked at. Once again I called the hotel and told them what Best Western told me and they said they would contact them and get back to me. Well a week has passed and nothing has happened, so I contacted Better Business Bureau about their fraudulent practices and they indicated they would look into it. I will never stay there again based on their failure to honor the rates I was quoted when I booked the room there.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
frankmH6884GH, Thank you for taking the time to share your experience! On behalf of our entire staff, we apologize for the concerns you shared about your experience at this hotel. We have addressed your concerns with our team regarding the rate change. The hotel rates vary on weekdays and weekends based on events in town. The hotel prices were very competitive during the additional night you had requested. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. Please keep us in mind for your next stay in the area.

If you need sleep and to get off the highway, I suppose you could do worse! the beds were old and stiff, the bathroom was dated, the service homestyle. *the morning breakfast was well monitored and yummy. Keep looking if you are going to spend $140 for two beds. There are no good services open that are close.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Familymann1, Thank you for completing our guest satisfaction survey and sharing your experience. We apologize for the discomfort you experienced with our bed and the bathroom. Guest comfort is our top priority, and sorry again that we failed to do this during your most recent stay. Thank you so much for your compliment on our breakfast. Breakfast is the most important meal of the day and our meal service is the perfect way to get it started! We are also forever working to improve upon the guest experience and we hope you will remember our attributes and return to see how we have improved to impress you even more.

The electric at the campsite we were staying at kept flipping our ac off so we started the search for a night or 2 stay. After arriving at Super 8 we decided to call around for pet friendly places. We found Best Western. We usually stay at holiday in bc they are typically pet friendly but the one in Heath was not. When I walked in the decor was updated so it looked nice. Our room was nice and clean and we even had some goodies on the bed for us when we arrived.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
hancocksteph86, Thank you for your kind comments and review regarding our high standards of cleanliness. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five-star experience.

I stayed at this hotel during a business trip. It is a mile or so off the interstate in a quiet area. The hotel is nice but not completely updated. The mattress was a little worn but it was evidently comfortable because I slept throughout the night. The breakfast area was good and there was a nice selection of food choices available.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hello lovetotravel649, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and you found our location to be convenient. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

I paid $200 for one night at best western Lakewood and it was the most terrible experience I've ever had at a hotel. The room stunk, the fridge was dirty, and the mattress was awful! For $200 I felt like I was at a $50 motel. I thought highly of best western until this experience.

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
csposito1, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. I want to assure you that we do engage in deep cleaning processes right now as guest satisfaction is our top priority. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Not worth the price unless you want to stay in a hotel that hasn't been updated since the 80's and smells like musty wet dog. Don't try to take your kids with you in a King room,as stated by the Concierge the fire Marshall doesn't allow more than two people in those rooms and they'll force you into a two Queen room. Apparently there are some crazy local laws, because I've never had the issue anywhere else. Maybe there's no dancing in that town as well. Move on a few miles!

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues during your stay and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

My stay here at the Best Western was very pleasant. I was just needing a couple days away from everything n I chose the right place, the room was nice. My bed was roomy and comfortable. Breakfast was great, limited to things but I found it to have a little bit of anything you might want for breakfast

Guest Relations Manager, Other at Best Western Lakewood Inn, responded to this review
Hi heidit662021, Greetings from Best Western Lakewood Inn.Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Needed a place to stay while driving cross country. Arrived late at night and (thankfully) left early. Cannot speak to the surrounding area however, we may have been better off finding another place to stay. Cleanliness was questionable. Clientele was questionable. Not sure how this was so highly rated on trip advisor. Dated, stains on the carpet, strange smell, hairs in the shower. Keep on driving...

Tina M, Other at Best Western Lakewood Inn, responded to this review
dawns04966, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Drug use wide open at property Outdated gross room with pubes all over bed sheets Room next door smoking cigarettes profusely, snorting pills on window sill (can be seen from outside) Extremely unhelpful rude staff

Tina M, Other at Best Western Lakewood Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We appreciate your constructive feedback in relation to the housekeeping service that you received and to your safety, as this will allow us to improve upon our policies and procedures in that area. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. In regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. Once again, I thank you for your feedback and apologize for not providing you with a better stay.

I had to look several times to make sure this 4 star review was the same hotel we stayed at this weekend. The hotel is in need of some major TLC and the rooms were very small. We rented two rooms for our sons 13th birthday with a few friends. We did not exceed the capacity of the rooms but the front desk clerk was constantly walking around the pool and counting heads. He treated us suspiciously the moment we walked in the door. We expected a 3 1/2 star hotel and a four star trip advisor hotel. This is a 2 star hotel at best and am shocked at the good reviews. Drive 5 minutes up the road to Heath.

Tina M, Other at Best Western Lakewood Inn, responded to this review
jeremyr761 , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience . We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. It means a lot to us that you've allowed us to be such an important part of your sons special day. We look forward to seeing you and your family again! Please keep us in mind for your next stay in the area.

From check in to check out the staff was great. Easy check in and check out. Breakfast was good and convenient. Rooms were clean. House keeping were very accommodating. Anything we needed they provided.

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi jmharrison1, Thank you for letting us know how satisfied you are with our services and accommodations. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

The agent at the front goes above and beyond expectations. He strives to make sure your stay is a memorable experience. He is definitely an asset to the hotel and he is one of the reasons why I will return to this location.

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi windsorindustry, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your comments with our staff and we look forward to your next visit Thank you!

Rented the living room jacuzzi suite for my Mother's birthday. She was excited and loved it. Guy who checked me in at the front desk was extremely friendly and helpful. Highlyy recommend staying here.

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi MaysMomma05, Thank you for sharing this five star review of our hospitality and service. It means a lot to us that you've allowed us to be such an important part of your Mother's birthday special and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable. We hope to see you again, soon!

Nice place stayed just one night it's next to a superb which is great. The hotel is modern has a hot tub and swimming pool which is great to use. The room itself is spacious it's nice as they have hardwood floor's in the rooms which I do find nicer than carpet. The bathroom I did find a little small but for 1 person it works. Nice to see that they have hot breakfast back as well. All in all a great stay would happily go back again and the staff here are a delight incredibly helpful and polite and had time for a chat was nice.

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi leed809, Thank you for letting us know how impressed you were with our services and amenities of Best Western Lakewood Inn. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience while staying at our hotel and that our breakfast was to your liking. We are very happy to learn that your stay was so comfortable, and we hope to see you again soon!

Exceeded our expectations. Although our room was a little on the small side, the amenities more than made up for that. Our king bed was very supportive, easily the best we've experienced in several years. Everything was super clean. The shower was great and all our towels and washcloths were soft and fluffy. Breakfast was very nice and was done with care for our safety during this COVID time. I would certaintly stay here again. Wish we had had time to use the pool. It looked very inviting.

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi lovegospel, Thank you for letting us know how impressed you were with our services and amenities of Best Western Lakewood Inn. Our ultimate ambition is to provide a five- star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

My sister and I stayed here for 1 night as we spent the day out on Buckeye Lake. The hotel is just a few miles from the water, the Brewery, the Boatyard and about 10 minutes from Papa Boo's. The room was clean and comfortable, we did hear some hall noise as we were located on the 2nd floor across from the door to the stairs otherwise our stay was great! Nice to have a mini fridge and microwave in the room. Also right next door to a grocery store and Starbucks (inside). Would stay again!

Tina M, Other at Best Western Lakewood Inn, responded to this review
Hi MelissaLasVegas, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you!

Evey time we travel to Iowa to see family, we stay at this hotel. Ita always immaculately clean, all staff are friendly. The breakfast is good and Jean, the breakfast lady is wonderful - so friendly and outgoing, caring and goes out of her way to make sure you have a great experience! Highly recommend this hotel!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi Connector15306447913, Thank you very much for your kind review and for always choosing our hotel. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service and for the compliment to our friendly staff and breakfast. Thank you for the recommendation and looking forward to welcoming you soon.

I really enjoy stay at Best Western and I stay there several time and I'm never disappointed. The hotel is great and the staff is great . I highly recommend Best Western. Great rates that are worth it !!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
enj0814, Thank you for taking the time to let us know how you enjoyed your stay with us! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

We had a great experience. We reserved a jacuzzi room, and it was very relaxing. The entire staff are friendly, helpful, and courteous. Only complaint was some of the breakfast food was not fresh, but overall was a wonderful stay.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi PUGLOVE0306, Greetings from Best Western Lakewood Inn. Thank you for sharing this heartfelt review of our hospitality and accommodations. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We also appreciate your ideas for improving on our breakfast, and we look forward to serving you again!

During our stay we try to go down to the pool we were stopped at the front door of the pool area by the manager my daughter snuck under the managers arm fell in the pool they would not let us in she was drowning he cussed us out and told us he was going to kick us the f*** out of there they did not do anything to him or reimburse any my money or do anything!!!!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your stay, especially in the pool area. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Anytime we are in this area we stay at this BW. It's so clean and the staff is helpful and friendly. The breakfast is great if you want to eat healthy, but there are lots of goodies, too. Beautiful pool and be sure to ask about the fish in the aquarium in the lobby. They are all named! Wonderful place!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
jen4325, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

Room was nice. Clean place to stay. Beds were not the best. Ok for one night. Nice breakfast. Convenient location, close to Buckeye Lake. We did not use the pool. When booking it said the pool would be closed.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi teresahT8826SO, Thank you for taking the time to share your review and experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your great review is very much appreciated. Thank you for your compliments to our staff, breakfast, convenient location, amenities and high standards of cleanliness and hospitality. Thank you so much for your business and we look forward to your next visit.

Nice hotel, very nice staff. Greets you by name, respectful, and the first hotel I've been to that made sure I was truly happy with my experience there. Will go here again, and hopefully soon. I had a few issues, but the manager took care of it. You don't find many places nowadays that honestly put their customers/guests first and truly value them, but this hotel does 100%

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi Bryanwh67, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed l. We also appreciate your feedback for improvement and look forward to impressing you during future stays. Thank you very much.

Easy access from I-70, building and ground well maintained. Rooms are clean, beds comfortable, with fast internet. Breakfast bar has a good variety, food was hot and fresh. Staff is all friendly, helpful.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi paramedicbk, We are happy to hear that you enjoyed our service and thank you for taking the time to share your wonderful review. Thank you for your compliments to our staff, breakfast, amenities and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much.

Complete and utter pandamonium with screaming children running up and down the halls, with screaming parents. People hanging outside on the sidewalk drinking and getting loud. There were a lot of cussing and I was embarrassed to have subjected my wife to that as well. Key cards didn't work and the price of this good time was close to $300 for two nights. When complaining to corporate, we got the run around but eventually the district manager of Best Western made it about as right as we could've hoped for I suppose. The desk clerk was of no help at all with the noise and racket. He lacked the backbone and conviction to eliminate the noise. You would have thought you were at an amusement park and it was late, at around midnight. That noise lasted all through the night. So...I would advise going on a Monday, NOT A FRIDAY OR SATURDAY!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
mistydennison, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

I was so pleased with the staff and their attention to expressing their condolences and listening to me as I was in the early stages of my mother's dying and death. It is so comforting to know staff is so caring in such a time.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi babsyma, We are sorry about your mother and hope things will get better. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day!

Worst stay ever at a BW. The front desk guy was not very friendly at all. Could tell he hated his job. Breakfast was 6-10. Wife went down at 9:50. Rope was already up. At 10, they took it down. If you wanted more after 10. Too bad. Lady was very rude and unfriended. I went to get more eggs, she took it away, right in front of me. Never said a word. Complained to middle eastern desk clerk, could cared less as well. Never again.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the front desk staff and breakfast, I will address your concerns and make sure this doesn't happen and ensure no future guests will experience the same. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

My room on the second floor was very quiet. Sorry there was no elevator but fortunately I didn't have a lot of luggage. The full hot breakfast was very good--better than many hotel free breakfasts. Desk service was great. Just a couple of small things--I didn't realize there was a special event going on, so the rate was a bit higher than I was expecting. Also, the special event staff had a tent on the patio that blocked the route from the parking lot to the front door. That was just a tad inconvenient.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Good day AnnBWMD! Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again here at the Best Western Lakewood Inn!

Great place to rest your head, pretty clean, great Owner and son. They care about their hotel and the service they provide. Nice location outside of Columbus and not too far from all of the happenings the town has to offer.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
TheBuckeygrad, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again!

Very nice people and the location was very convenient. Close to grocery store, fast food restaurants, gas stations and discovered that there are many recreational things to do that were actually close in the area.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Good day! Thank you for your kind words! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. Once again, a big thank you from all of us and we look forward to having you back here at the Best Western Lakewood Inn.

Easy access. Fresh clean fresh appearance outside & inside. Friendly knowledgeable front desk staff member. Our room was clean & fresh and bed was super comfy. Was great to have a very nice grocery store within walking distance. As well as an excellent high quality Chinese Restaurant in the same nearby location. All in all would definitely will stay again when in area & certainly recommend this location!!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Irene Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

Hotel was great!! Front desk very approachable, friendly, and helpful. They were very apologetic that hot tub was not working but that happens. Room was extremely clean. Jean was the breakfast lady and was absolutely wonderful! Very friendly, initiated conversation, very cheerful and interactive, all while maintaining the great breakfast selections and keeping areas clean. The breakfast was great with many offerings...waffles, 4 kinds of cereal, sausage, bacon, sausage gravy, oatmeal, biscuits, premade omelets, potatoes, fruit. We hope to stop on our way back home after vacation - that is how great the experience was!

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi wfrain, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our friendly and helpful staff, great breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your review, and we can't wait to serve you again. Thank you for giving your stay a five star and have a great day!

I stay at this Motel multiple times a week, the service is excellent, the staff is always polite and friendly, the rooms are well laid out, the extra amenities are always well-maintained, and I always have a very pleasant stay.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Hi Sherpa25458531771, Thank you for your flattering and for always choosing our hotel. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for staying with us and we hope to see you again when your travels back to the area!

The place is showing wear and tear, S, side door access code reader did not allow us to enter using key. Gutter on S. W. Corner needs work, window sills are in need of attention, Food was good, nice lady in kitchen area and check-in. remote cover on battery kept falling off.

Tina M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear MAPAMCGEE, Thank you for taking the time to share your review and your experience. It's great to hear that our food is a good and nice compliment to our staff, however, I do regret that you experienced several shortcomings during your stay. We shall definitely work on your observations should expect a further improved stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

We left our wallet and returning within less than a half an hour had $60 stolen along with business gift cards of high value. Stop was very unhelpful. When I called to let them know they told me when you leave cash in a hotel room don't plan on getting it back

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear becca72979, Thank you for taking the time to share your review. It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We hold our staff to a high standard of hospitality and we strive to give the best service at the best value. I want to assure you that we are thoroughly investigating this claim. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

This hotel that charges Marriott prices has NO ELAVATOR . Yes, it is 2019 and this hotel decided the best way to accommodate guests is to just have stairs to the 2 nd floor. Had I thought to ask I would have asked for a lower floor room. It is really hard to get a wheelchair up a flight of stairs. The front desk clerk helpfully (sarcasm) informed me that “ Code” did not require an elevator for 2 story hotels. Bottom line this a Motel 6 for Marriott prices.

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear TDGunner, Thank you for taking the time to share your review. I apologize for the difficulties that you experienced during your recent stay with us and for any services or amenities that did not live up to your expectations. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. I want to assure you that we are reconsidering your suggestion about having an elevator at our hotel.Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.

This was a short getaway for my husband and I. We had actually booked a room at a different Hotel. That hotel doubke booked the room we reserved ( thank God) their rooms were tottaly unacceptable..I immediately grabbed my phone and started looking for other accommodations. I came across this Best Western. After reading the reviews and looking at the pictures I reserved a King room w/ spa tub.. The pictures provided when I was booking were spot on, the room was amazing. The spa tub was so relaxing and the hotel staff was super friendly. The hotel was quite, and clean it and the property are very well maintained. Our room had a fridge and microwave. The hotel itself is right next to a grocery store and a chineese restaurant. I could go on and on if you are looking for a romantic getaway then you should stay here.....

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear GrandTour43243723836, Thank you for letting us know how satisfied you were and for giving your stay a five-star review. It is heartwarming to hear of how our staff efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you enjoyed your stay and that our amenities lived up to your expectations. Thank you so much for your high rating and we look forward to serving you again.

Make sure that you look at the confirmation closely. I booked 2 nights and they gave me the wrong dates after repeating them back to me at least 5 times. I had to drive an hour and a half to find a room because of their mistake.

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear Sightseer53351735372, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered that any misunderstandings regarding your booking were not addressed in a good manner. Your comfort and convenience is our top priority and we are addressing your comments with our staff and re-evaluating our guest service policies to ensure that a similar situation does not occur in the future. We do hope to serve you again soon so that we may change your opinion at our hotel.

The fitness center is only available between the hours of 8-10 a.m. Checked in late at night and did not desire to use the facility. Left in the early morning and the facility was not available. Receptionist said that they were the established hours because the equipment made noise and they didn't want to disturb the residents in the room above the center. Don't know what the guidance is for rooms with young children bouncing, running, and jumping in rooms on the second and above rooms.

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear Bob, Thank you for sharing a review. I regret to discover that you did not thoroughly enjoy during your most recent stay. I sincerely apologize for this inconvenience especially with the fitness center not being available at that time. Please know that we are working on it and trying to make it available for our guests to use at any time. Thank you for bringing this matter to us and we do hope to serve you again soon so that we may change your opinion at our hotel.

I've stayed at red roof hotels that are better then this. We always use a cheaper hotel since we stay at hotels about 3x/month and usually don't get in late due to my husband being a musician so we are not there very long. However this time I decided to spend a little extra, which I regret now because of this experience. I would've rather drove home at 2am than stay here. We finally got lay down in bed after a long day and we just wanted to watch a little bit of TV which had a remote that did not work, at all. The bathroom fan was broken and did not work so getting ready was miserable. And to top it off housekeeping entered our room at 9:45 am (check out was 11 am) while we were still sleeping, and yes I know they have the hanger for the door for privacy but we shouldn't have to count on that esp when there is still an hour or more until check out. My husband and I were literally IN BED STILL when she entered our room and we had to tell her to stop, The last thing on my mind at 2am when we got there was to hang that hanger up on the door. All of this and we still paid over $100. Like I said I've had better experience at a red roof.

Nerissa M, Guest Relations Manager at Best Western Lakewood Inn, responded to this review
Dear Astewart90, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I apologize for the experience you had with our housekeeping during your recent stay with us. I deeply regret that you encountered this issue as well as some amenities such as the television not working and broken bathroom fan. I want to assure we will addresse these issues immediately and ensure will not happen again. Please know that we are continuously improving through guest feedback and suggestions. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

Stayed for 5 nights while dealing with a family medical emergency. They only made the bed twice. They never vacuumed or cleaned the room. I had to go down to ask for toilet paper, tissues and soaps. They had made the bed but nothing else. One night we came back from the hospital after major surgery on a family member. We stopped at a store to get groceries for a family member and decided to buy bathing suits to use the hot tub. We drove through a snow storm and got to the hotel at 9:40. Our key card did not work in the back door so my wife walked around to the front door through the snow. She struggled with the doors but was not given any assistance from the front desk. We got out to the hot tub at 9:50 due to the bad card. At 10:00 sharp the same receptionist opened the door to the pool and yelled its 10:00 get out of the pool. There were only 6 or 7 people in the whole hotel and we were making no noise. It would have been nice for her to come in and say something. To top it all off, the hot tub was not cleaned properly and my wife got folliculitis. The bed runner was filthy on arrival. The heater didn't work right. It was not consistent. We finally set it at 59 degrees. Not a good experience.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Kevin, Thank you for your feedback. I would love to speak with you to see if we can get more information and see what we can do to make it right. We will certainly investigate the housekeeper who serviced your room. It is normal to have the sheets changed every two days unless requested otherwise as was indicated on the environmental sign by the bed or on the bed when you arrived. It's standard for hotels for quite a few years now to save water and energy however the other things should have been cleaned, vacuumed and replenished your toiletries. I wish you had spoken to the staff regarding this before check out so we could have made it right. I do know that you brought some things to their attention which the handled right away. I know it can seem like an inconvenience to not be able to extend the pool hours but I checked the occupancy during your stay and we were actually about 4 to 5 times busier than you thought and the that are by the pool were occupied on some days. The lights are actually on a timer and so we want to make sure you are safely out of the pool area before they turn off to avoid any accidents. However, it does sound like there were many other issues and we will certainly address them all and ensure that everything is handled. In 10 years I have never heard of anyone getting folliculitis before so I'm not sure what happened as we do have a very strict cleaning regiment for our pool and hot tub. I am so sorry for your experience when you stayed with us and we would really love to have you back and make sure your stay is exceptional.

very nice place to stay worth the money the pool and hot tub really make it worth the money people are nice and room very clean has everything you need to rest enjoy get a shower shampoo and soap provided with a bag of cookies

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Dreamer, WE are happy to hear that you enjoyed your stay and that you felt it was a good value. We hope to welcome you back in the near future!

I stayed here because the hotel was close to my work place, and it was near my family. I was able to visit my grandson and relax, plus close enough to work the next day. Service was excellent m I showed up earlier and was able to check in. Staff was great. Breakfast could have been much better.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Cruiser, Thank you for your feedback, we are so glad that you experienced great service and our location was ideal for you. We would love to hear any of your thoughts regarding what you would like to see at breakfast as we have made lots of changes over the past year to continue to improve it.

We have stayed in MANY hotels. I have never seen a hotel that didn't have an elevator. They offer luggage carts, but that only helps if you are downstairs. An there are no ramps up to the sidewalk from the parking lot to get the luggage carts up. Now I know why it asks if you want ground or 2nd floor when booking a room. Rooms are nice. Hotel is clean. Indoor pool is really nice. Bathroom and rooms are a little small. We have a family of 5. We got the 2 queen bed room. On the website it shows "roll away" available for this room. With that said we figured there would be plenty of room for a playpen. Barely! Its crowded. But we are only here for the weekend, so its manageable.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Lovely Rita, Thank you for your review. Yes, that is why we indicate ground floor or 2nd floor due to not having an elevator. I am sorry if it was an inconvenience, it is quite common for hotels with just 2 floors to have no elevator. Thank you for letting me know about the note that said we offer rollaways in that room, I searched all websites and found one 3rd party website that had the wrong information and I fixed it. The max capacity for 2 queens is 4 guests and it is impossible to book more than 4 online so I"m not sure how it let you book 5 guests in the room but I'll try to find your reservation to see where it was booked to ensure that all the settings in all websites are correct. I do appreciate your honest assessment of our property with sharing what was good and what was a challenge for you. We appreciate the feedback.

This is such an experience near a well-stocked super market; mom/pop-type restaurants; the country; near several small communities of Hebron, Buckeye Lake, Brownsville and Gratiot; and very close to Newark and Heath. The complimentary breakfast here is well done with many choices.

revmgrdesiree, Revenue Manager at Best Western Lakewood Inn, responded to this review
Dear babsyma, Thank you so much for your kind review, it's exactly what we are going for and glad we were able to deliver. We look forward to seeing you again soon!

Pleasantly pleased with this hotel. The staff were extra courteous, the room very clean, & there was a full breakfast in the morning and the woman who ran the breakfast bar came over & introduced herself to see if there was anything else we needed. The night before they recommended a terrific local cafe, "Casey's Cafe, which my wife & I enjoyed. This Ohio area was very nice also.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Joe, Thank you so much for taking the time to share your experience. We are so glad that you enjoyed your stay. We look forward to seeing you again in the future.

awesome looking pool, unfortunately did not have time to use it... Very quiet, just off the interstate. Good quality breakfast. Small rooms could use some updates. Excellent grocery store next door for late night dinner option!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear J S, We are glad you had a nice quiet stay with a great breakfast. We hope to see you again soon and that this time you have time to use the pool and hot tub! We are consistently working on upgrading the rooms and appreciate your feedback.

We got in late on a Monday evening. We had reservations and called when we realized we would not be there until after 10. We arrived and the desk clerk was busy so we waited. She was very nice and explained the only room left was right by the ice maker. We took the room and drug all our stuff in and it had not been cleaned! So we carted our stuff back to front desk and she gave us another room that was a cancelled reservation. We got in and it was clean but had no soap or supplies...We finally made it to bed and discovered the bedside lamp did not work but we were too tired to report it! The morning breakfast was nice and the breakfast helper was very nice. Front desk help was nice and explained that the cleaning crew was sick after a full Sunday...so maybe your stay will be better!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear JamiesQ2296RV, Thank you so much for your understanding during your stay. We are so glad that you enjoyed the breakfast and we'll be sure to check the bedside lamp. We do hope you will stay with us again and we'll make sure your stay is exceptional.

July 15, 2018 my husband and I stayed at this hotel with our two granddaughters on our way back to Mason from New York City. The sorroundings were peaceful and well kept. Walking in the hotel I got impressed with the lobby and the indoors swimming pool and the whirpool. Everything looked nice. Room was cozy and breakfast better than fast food restaurants. The staff were very friendly and went out of their way to make us feel comfortable. There is a Kroger grocery store next door. I have such a great time in the swimming pool with the girls. We were all happy wiahing we could stay there longer!

Easy check in and helpful staff. Asked about where to eat and he recommended a place down by the lake. It was a great place to eat and we got to sample some of the local beers. Very convenient having a Kroger store across the road.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear John, Thank you for taking the time to share your experience on Trip Advisor. So glad you enjoyed the staff and location and recommendations for food. We look forward to seeing you again soon!

We chose to stay at this hotel for one night during a visit to OH for a family event. It's location is very convenient to I-70, it's a short distance from Columbus. Our check-in was rather unnerving, however. First, the front-desk clerk was very abrubt and adamant that I provide a license plate number. She stood steadfastly in defense, pointed to a sign on the wall and on the guest slip and said, "It's policy. I can not give you keys until you give me that number!" I explained that I was not opposed to providing the number but I'd have to go outside to get it and I had my hands full, my husband had just parked and was bringing in several large bags, and that no other hotel had ever asked us to provide this. But more unsettling was the fact that a local police officer approached our car in his cruiser and watched my husband unload. When my husband asked if there was any issue, he simply replied, "Just making sure everything is safe." This experience combined with the long list of safety precautions posted on the door made us extremely uneasy about staying at this location. We frequently stay in large cities such as Boston, DC, Philadelphia and others and have never experienced these concerns with security. We also found it odd that there was no elevator and found the breakfast area to be extremely small and overcrowded.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear NJFabFour, I'm sorry that you had concerns during your stay. Although it is standard procedure to get the car license number we've spoken to the agent to ensure that we can assist you in getting the number and am sorry that it came across the way it did. Regarding the police cruise, I can understand how that may have made you have concerns about safety but their station is about a mile away and they pass by every couple of hours on there way too and from their station. With just 2 floors and our ability to provide accessible rooms on the ground floor we do not have an elevator but do allow guests to choose ground floor or 2nd floor when they book for their preference. We do hope you will give try us again in the future.

I stopped in to get off the road. I was tired and so was this hotel. The lobby was clean and well lit. The room i was given was just tired. Plumbing fixtures with the plating coming off, worn rugs dated furnishings. The front desk person was on the phone when i arrived and i waited with other guests while she finished her call. I should have gone past this place instead

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Donald, Thank you for your comments. We have just completed a renovation of the public areas and are now turning our attentions to complete upgrading our rooms. We do keep a preventative maintenance program in place to ensure that plumbing fixtures and other things like that are kept in top form so I apologize that this was somehow missed and we will be reinspecting your room and other rooms to ensure that this is not a repeat occurrence. We do usually get great reviews on our cleanliness, extra amenities, breakfast and the comfort of our beds so I hope that those items were to your satisfaction. We do hope you will try us again and other Best Westerns in the future.

We have stayed at this hotel probably 5 time in the last 4 years. Only 1 time did we have any issues. There was a guy dancing outside in the parking lot to the music from his truck radio at 3 am. This latest stay was perfect. I always request a room on the 2nd floor because it is quieter. I have stayed there alone and felt very safe. The bed is comfy & the room was very clean. The shower is great. Thanks, again, for a wonderful stay!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you for taking the time to share your experience with others. We appreciate your business and look forward to many more stays. We are continuing to upgrade our rooms now as we have completed our public areas so we look forward to your thoughts on our enhancements. I do apologize about the gentleman making noise at 3am I hope we were able to quiet him down fast enough.

I was not feeling well and thought I would treat myself to a jacuzzi room, bad idea! First my fridge still had things from the last guest, then the jacuzzi could only be filled 1/3 before the hot water ran out then I turned on the jets and water sprayed EVERYWHERE, so then I thought I'll go down and get in the hot tub. Again MISTAKE the pool area was not heated only 60 some. Spoke to the manager and he was so rude, offered me $30 off when none of the reasons I rented the room were usable. I was deeply offended.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Please accept our apologies for the issues you incurred upon your visit. We would have been happy to move you to another room had you let us know if the issues you were experiencing. Customer satisfaction is our #1 goal however we were unable to help improve your experience because we were not informed of any issues until after you checked out and called us later. The pool is kept at 85 degrees and the Hot Tub 99 degrees as that is as hot as we are legally allowed to do so. We did provide you with some compensation for your concerns, however since we were not given the opportunity to know about any concerns until after you stayed the night and left the hotel we were unable to offer more as we were not given the opportunity to address your concerns while you were here. I am sorry that we did not meet your needs and I do hope that you will trust that we do care about all of our guests and please let us know if you return so that we can ensure your stay is outstanding.

My wife and I stayed at this hotel on our prom night almost 15 years ago. Call it nostalgia, but we had an opportunity to get away from the kids for a night, so we decided to book a room. The website offers an instant discount for joining their loyalty program, so we did. For little more than what it would cost for a night of dinner and drinks, we got a Jacuzzi room, free breakfast, and a 12:00 check-out. The room was nice, there were plenty of towels, toiletries, etc. The jacuzzi tub was awesome, but it does have a timer that you have to get out to reset. One negative about the room is there are no USB ports for charging. For the most part, it was clean, but there were a few cobwebs here and there. Breakfast was good. Everything was fresh and plentiful. Eggs, bacon, sausage, biscuits/gravy, bagels, muffins, fruit, yogurt, you name it. They even have a waffle maker, which I always enjoy. The staff were very upbeat and friendly. All in all, it was a great value. We will definitely stay again sometime.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear TravelingBurt, We are so glad you were able to have a local escape and enjoy yourselves. Thank you for the feedback about the USB port charging. We just finished our public area upgrades and will be moving on to rooms and USB chargers are in our plans. Thank you so much for thinking of us and we hope to see you again.

We like to stay at this Best Western near Buckeye Lake. There are things to do and see in the Newark, Heath, Thornville Ohio area and this hotel is close to all of them. There are a couple wineries and a nice brewery plus historical places to visit.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Becky W, Thank you for staying with us during your recent stay to Buckeye Lake. We are so glad you choose to stay with us in the many choices that are available to you. We hope you enjoyed our newly renovated Lobby and Breakfast area! If there is anything we can do to improve please let us know. We look forward to seeing you again son!

great variety at breakfast fantastic person running breakfast room. clean and comfortable hotel. Easy check in easy check out. ONLY NEGATIVE was lack of flexibility of the one night clerk regarding the pool area as our group was asked to leave EXACTLY at 10 pm. it was a nice environment to relax in after a couple of long hard work days. Maybe look at the situation and half hour or so extra based on the group. This was older women talking and enjoying down time, not drunk loud and rowdy, or noisy kids. Otherwise a 5 star experience

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Roger, Thank you so much for your review. We are so glad you enjoyed your stay. I apologize about the policy in regards to the pool area. We do have rooms that are directly surrounding the pool and typically try to keep to the hours for the respect of all guests, however in the future we can certainly double check the occupancy list and if those rooms are not occupied we can be more lenient, or perhaps give a bit more time as long as it is very quiet. He was just following policies but we'll talk about when to make exceptions if at all possible. Again, so glad you enjoyed your stay and we hope to see you again soon.

We asked for and got one of the 2 rooms with a balcony which overlooked the pool area. that was a nice place to relax a bit. The room also had a Jacuzzi which we did not use and the room was very large. There is no elevator.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear buickgirl123, Thank you for your review, so glad you enjoyed your balcony room. In the future if you need any assistance with luggage to go upstairs please let us know. We do indicated for our standard rooms which are upstairs and which are downstairs for guests to make a choice at booking as we know some prefer one over the other, however the balcony room is only on the 2nd floor. We're so glad you stayed with us, please come again.

The quality of Lakewood Inn was average for a Best Western. The carpet was very worn and the breakfast was just ok. The eggs could e better quality and the Krispy Cremes were stale. The lady serving the breakfast was great. Very nice and hospitable. Just need better quality food.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Mark, Thank you for your review, we are in the process of an upgrade. I'm so sorry the breakfast was not of great quality, we've been getting rave reviews about breakfast of late so I will have to research to find out why the Krispy Cremes were stale. I'm so glad you enjoyed the breakfast staff, she loves our guests.

I was visiting family in the Granville area and needed a place to stay for a few nights. This motel was just what I needed. It's small but very neat and clean. A very nice breakfast and the person in charge of the kitchen on the mornings I was there was very nice and helpful with suggesting places to visit. The indoor pool was great - with lots of places to sit and there was also a hottub, The one thing you need to know about this motel is that it is two stories but there is no elevator - so if stairs are a problem for you - ask for a first floor room. Another thing I noticed was how quiet it was in the room - I rarely heard noise from the hallway or above me. A big PLUS!! I will stay there again when visiting family.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear tchmuzik, We really appreciate your business and that you took the time to share your experience with others. We are so glad you had a comfortable stay and enjoyed the pool, hot tub and breakfast. Thank you for the tip about the guest room location. We have listed them is ground floor and upstairs on our website so even if booking online they can chose their location. We look forward to seeing you again soon!

expected more for $153/night. THE GOOD: clean close to highway 5 min ride to Lost Lands Festival venue WiFi wasn't bad parking Kroger close by THE BAD: complained about pitiful shower pressure, said known issue, nothing they can do rooms WAY too small and no common areas TV only gets 4 channels no USB charging ports anywhere in room only partially hydrogenated coffee creamer, even during breakfast hours eggs filled with Cheez Whiz :P absolutely disgusting breakfast sausage no sugar free/lite options (only full sugar yogurt) perhaps this is best that Hebron has to offer. wish stayed in Columbus, extra drive time would have been worth it

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Corie C, Thank you for your review. It was one of our busiest weekends of the year with the most guests in each room so I apologize for your issues with shower pressure but in our normal occupancy levels it is efficient but when we have such high occupancies in each room it can start to get softer. I do believe that our maintenance staff did come in to check on that for you. We are in the process of putting USB chargers into the rooms so next time that will be in place. Regarding your TV, we have Digital Channels there are many but I understand we had to reprogram your remote control, I believe this was fixed for you so let us now if that did not work. You are correct that in the room we stock the more non perishable creamer however we do have French Vanilla and Half and Half at the coffee station 24 hours a day in the lobby and in the breakfast room and we are happy to offer to our guests to take those to the room. We'll be sure to point that out to guests at check in more frequently. Again, I am sorry that your stay was not up to our usual standards. We do hope you will try us again in the future.

Very Clean, with decent rooms and better than average free breakfast, Staff was friendly and ready to help at all times. Nice indoor pool. Fairly quiet. Close to I-70. I would highly recommend to anyone need to stay near the businesses close by.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear John, Thank you for your kind recommendation:) We do look forward to seeing you again and please always let us know if we can improve in any way.

1 night stay for some much needed rest and shower. Thank you! Always very clean and friendly. Should be able to view online invoice tho. Need to update to newer version. Guest rooms are very nice, and roomy.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you for your feedback about the online invoice. We are working towards upgrading our express checkout and we appreciate the comments. We understand how convenient that would be for our guests. Thanks for staying with us!

Have stayed here several times and it is always very nice and comfortable stay, we will be staying here again when back in the area for work. for us it is close to where we need to be, and the kroger next door is convenient for gettin a beer and food

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Raymond, Thank you for you loyalty to our property. There is nothing more important than guests choosing to return again and again. Looking forward to your next stay!

We stopped here while driving back home from Indiana. The hotel is located a few minutes off of I-70, just past the Columbus beltway. The rooms were clean, spacious and comfortable. We arrived late, but everyone got a good night's sleep. The hotel does have a pool that looked nice. We did not get a chance to swim, much to the disappointment of our kids. The breakfast offered was excellent: eggs, sausage, bacon, waffles, and plenty of coffee and juice for everyone. In addition, the staff was very friendly. They asked about our trip, our stay, and offered some pointers for local attractions. The hotel is definitely worth staying in if you are visiting or passing through the Columbus area.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Jgitcar, We're so glad that you had a great stay and that our staff were friendly and helpful. We know your time is valuable so thank you for sharing your experience with others. So glad that breakfast was to your satisfaction, please let us know if there is anything that we can do to improve your experience as we constantly strive to exceed expectations.

We were trying to get a cab from this location to our hotel in pickerington but the guy at the front desk called a cab for us to get to our hotel. The cab driver was scary as hell and pulled over on the side of the highway to demand $65 from us before he would take us any further. We didn't know what else to do but give him the money. This place partners with shady business men. Do not trust them.

BestWesternHotels, Corporate at Best Western Lakewood Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Our grandson lives in Buckeye Lake and we live in Rossford, OH. We have visitation rights and he is on the Lakewood High School football team. Stayed in this hotel for 3 weeks visitation, so he could attend practices and scrimmages. Accommodations were very good. The microwave and refrigerator in the room was great! The hotel staff members, especially Khaliq, Brittany, Sam, and Jane were so gracious and helpful to us during our stay. Having access to washer and dryer for laundering football clothing was so essential. The breakfast buffet is more extensive than most and the attendant was so welcoming and helpful every morning. A Kroger store right next door was great as well. During our stay his sister celebrated her 12th birthday. The staff joined us in the breakfast room and sang Happy Birthday with us. They shared her birthday cake and make our granddaughter feel so very special!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Destat, Thank you so much for staying with us during your visit to your Grandchildren. So glad you enjoyed the hotel and the stay for your 3 week stay. Thank you for taking the time to share your experience with others we enjoyed having you stay with us and hope to see you again.

Stayed at the Best Western during a visit to family. The staff was friendly and checked us in very quickly. The hotel was clean and we constantly saw staff maintaining the environment clean. During our first night there were no rooms on the first floor but were reassured we would be moved the next morning. Before we had our breakfast, the room was already clean and ready for us. Overall, the staff was wonderful, professional and caring. We will definitely stay in this hotel if visiting the area again.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Fatimadeluccia, Thank you so much for your patience in waiting for a ground floor room. We are so glad you enjoyed the staff and cleanliness and very much look forward to seeing you again soon!

The Best Western was off the highway in a quiet area which was nice since we were traveling across country. The room was easy to get to and the pool was nice. Did not need to interact with the staff as everything was as it should be.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Richard Craigs, Thank you for staying with us for your quick trip. Glad you enjoyed the quiet stay and pool. We hope to see you again soon.

The staff is very customer service oriented. It's a pleasure to stay at a facility, where employees seem delighted to see you. The room cleanliness could be improved upon. The indoor pool was clean. There was a washer & dryer for guest use, which I found convenient. There was a nice variety of breakfast foods. I would, definitely, stay again.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear gstemple10, Thank you for staying with us. I'm so glad that you enjoyed your stay and our staff loved having you as our guest. Always let us know if there is anything you need but so glad you enjoyed your stay and utilized our laundry, pool. and breakfast.

Clean, beautiful inside and out, nice size rooms, nice pool, breakfast was nice with plenty to choose from. beds very clean and comfortable. Quiet rooms and easy to get good night sleep. Very friendly staff.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Lisa, We are so pleased that you had a wonderful stay with us! Please let us know if we can ever do anything to make your stay even more comfortable. We look forward to seeing you again.

Everything was clean and the food was very good. The room was just as you would like it. And the fridge was stocked with water and sodas too. The parking was okay and well lighted in all areas. I would stay again at this hotel.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you so much for staying with us. So glad you enjoyed the stay and the water and sodas:) We look forward to your return!

Pool closes too early. I went to this hotel specifically to spend time in the hot tub. Since i was in town for fireworks i didnt get to enjoy time in the hot tub....... dissappointing. Besides that everything was fine

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
I do apologize that we have limited hours for the Hot Tub, as there are rooms around the area we do have it close at 10pm in order to allow a quiet environment for our guests to sleep comfortably. Not a bad idea to perhaps look into if our guests would like us to expand that on days with fireworks. We will look into it.

clean, efficient staff; decent breakfast but breakfast area was very small and had limited seating. Nice hotel for the price; we have stayed there before when visiting relatives. We would stay here again for the cleanliness and price.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Ginni, Thank you for your repeat business. It means the world to us to have our guests return. If you are having trouble finding seating please let our attendant know and we'll do our best to find a solution. We look forward to seeing you again.

The staff was kind and friendly. The facility was clean and had a welcome appeal. The pool and hot tub facilities were well maintained, nice bonus. Many breakfast options, one of the better I have experienced. The rooms a little small but overall a good deal for the price.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Chris, Thank you so much for taking the time to leave a review. We are so glad that you enjoyed the breakfast as we have taken into account much feedback to do our best to find something for everyone. We will make sure to let our staff know of your kind comments.

We just spent the weekend at this hotel while visiting family near by. The location is just off of I70 near Columbus and was very easy to find. The staff was very gracious, the hotel clean and bright, breakfast was great, and there was plenty of parking. They have a very nice pool/hot tub area as well.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Nancy, We are so glad your experience with our staff and breakfast was a great one! Thank you for letting us and others know of your enjoyable stay, cleanliness and pool experience. We are always striving to improve so please let us know if there is anything else we can do to make your stay better. We look forward to being your family's extra room next time!

Way too expensive no nicer than it is. Don't get me wrong, the staff was nice and the place was clean, but the value is very poor. Next time we visit our family nearby, we will be shopping around. Maybe check one or two exits west on the interstate (Pickerington or Kirkersville). This place was decent, but definitely not worth the money.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Brian, Thank you for your review. Thank you for taking the time to share that the staff was nice and hotel was clean. I am sorry that you felt that it wasn't a good value for the cost. My guess is that perhaps your stay was during a compressed time in the area in the recent weekends and there were very few rooms left in the market. We'd love more information on what we can do to add value and discuss it further. Thank you again.

The breakfast buffet was better than expected. The fresh made waffles and Krispy Kreme doughnuts were a nice surprise. Brittney made sure we had everything we needed for 10 hungry baseball players. If we stay in the area again we will be sure to stay here.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Brent, Thank you for your review, we are so glad you enjoyed our Krispy Kreme doughnuts and waffles. We will be sure to let Brittney know you of your satisfaction. We can't wait to see you again:)

If we happen to travel to this location again we would definitely stay there. The rooms were clean, the staff was pleasant and the breakfast choices were better than most complementary breakfasts we've had. The pool area was nice.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Jennifer, Thank you so much for staying with us. We are glad you had a great stay and enjoyed the breakfast and pool. I'm guessing you stayed with us this last weekend which was an extremely busy time in the area and due to lack of availability our rates were higher than usual. We do hope to see you again in the future and please check early to get the best rates:)

Another good stay. Clean room, friendly staff, convenient location, and felt welcome. the young lady working the front desk was super friendly and everything went very smoothly. There is a Kroger right next door which has gas pumps, very convenient to fill up or get supplies before going to the race track, which is just a couple of minutes down the road. I like this place very much.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Michael, Thank you so much for your business. We know you have many choices and appreciate it greatly. We very much look forward to seeing you again! Thank you for taking the time to share your experience as we know time is valuable.

Went to Buckeye Lake to relax and listen to some live music. Started at Papa Boos, tried to stop at the Copper Penny - there was no place to park - good for them bad for us. We moved on to the Port listened to more live music then headed back to the hotel.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Patriciah, Thank you for staying with us during your recent stay to Buckeye Lake. We hope to see you again soon!

Dissapointed with housekeeping. Room when changed was not neat and covers left on floor. Nothing restocked for second day. Breakfast was very average. Did not have good experience in pool area due to some other guests

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Robin, I am so sorry that there were some issues in your recent stay. We have addressed the concern with the housekeeping staff for your room. I am sorry that you did not enjoy the breakfast as we have expanded it greatly in the last year and have usually received good feedback, however we are always open for me so please let us know what we could do differently. Thank you for staying with us and we hope you will allow us another opportunity in the future to give you a a great experience.

Room was spotless, there was plenty of hot water, plenty of towels, the heating/cooling system worked effectively, the staff were friendly and helpful. The free breakfast was surprisingly good and varied, with more fresh fruit and fresh cooked items than is the norm for these kinds of freebies. Loved the microwave and fridge in the room. Calling this an “inn” is a stretch. The immediate area is not pretty, you wouldn't choose this place for the view - the abutters are a “Vance Outdoors” which looks like a giant airplane hangar and sells guns, motorboats (which were part of the view), etc., and a Kroger's grocery. But we were there for a comfortable place to sleep at night, wouldn't be spending any other time there, and would be driving around the countryside of Licking County which is beautiful. One thing I'd mention to management - get rid of the dead plant in the pool area. It leaves a bad impression in an otherwise meticulously kept place.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear PashminaChic, Thank you or your feedback, we take all of it into consideration and will have addressed the plant issue. However, we are pleased that you enjoyed the breakfast, staff and freebies:) We hope you will return next time your travels bring you to Licking County.

Rooms are small for 4 people. Furniture needs moved around or some taken out to allow more walking space between bed and desk. Bathrooms don't have a lot of room to move arpund. Staff was friendly and get clean hotel.

Hotel very nice amenities, special touches like chocolates on bed, microwave popcorn on top of microwave, etc. Staff very friendly. Breakfast very good with bacon, sausage patties, eggs, etc. Only drawback was a small white stain on the brugandy coverlet on bed. That got rolled up and placed next to other bed. As we were leaving the next morning, noticed a brown stain on the outside of the sheets near the foot of the bed. Not impressed with that!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Scott S, Thank you for staying with us and we are glad that your enjoyed the staff and our breakfast. We will be double checking all our linens as we do have strict protocol and are a certified ultraclean hotel. We do hope to see you again in the future.

Excellent hotel. Enjoyed my stay at this facility. Staff friendly, kind and courteous. I would like to see turkey offered at all BW as a healthier choice for breakfast than pork. However, overall, I really enjoyed my experience here.

revmgrdesiree, Owner at Best Western Lakewood Inn, responded to this review
Dear Michael, Thank you for your wonderful feedback, we are constantly updating and rotating our breakfast items, please ask our breakfast attendant if you are looking for something you can't find and we'll make every effort to provide. So glad you enjoyed your experience.

This was our second time staying, for leisure, and I would say it was better than the first time. The room was clean, and the staff was always friendly and helpful. The full, warm, delicious breakfast was even better than we remembered it. And my only complaint last time, (the pool was too cold and fans were on making air temp way too cold), was fixed this time. The pool was still quite chilly, but not as bad as last time, and the fans were not on most of the time, so the air temp was a little better, and the hot tub was very enjoyable. We would definitely stay again sometime.

just try this hotel for a night . The staff is great and willing to accommodate your every need. Rooms are clean and everything in them works. I have never spent a night there and have even a light bulb not work. I genuinely have the utmost confidence that if you try this hotel the value you receive is not equivocal in dollar and cent terms.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear E6861VGjaym, We are so glad you enjoyed your stay. Your repeat business is extremely appreciated. Please let us know if we can do anything to improve as we continue to work towards giving the best experience possible to our guests!

I was stranded on I-70 after some car trouble and the Lakewood Inn is the only thing that went right. They offered to accommodate my possible need for a late checkout when the first rental car company failed to have a car ready as promised, called me a cab to get to a second rental car company, and when the car failed to arrive, one of the hotel staff actually arranged herself to have me driven to pick up my rental car. As for the room itself, it was comfortable and clean, a bit more roomy than average, and overall a good landing spot for completely unplanned visit.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Gordon, Thank you so much for taking the time to share your experience with others. I am sorry for your circumstances but so glad that our team was able to help you. We hope to see you again if you are in the area.

the hotel is set up good, very friendly staff at check in, maids were very nice, and morning breakfast was hot and ready when I got there. the room will do very nicely, not too loud, hot one day and cool the next- heating/ac worked great-no problems. gentleman working the desk was very nice.

I would stay here again however it really needs an elevator for those who are up on the second floor. Nice location and easy to get to. Fast food nearby but nicer sit down dining is 15 minutes away. Room was clean but the TVs are smaller than most Hotels. Breakfast similar to what you would get at a Holiday Inn Express and the lady who sets it up is very friendly.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Mark G, Thank you for your feedback. We apologize if the lack of elevator was an inconvenience. We do have it listed on each of our room types if they are upstairs or downstairs to try to avoid the inconvenience but I do know when we are full there isn't always an option. We are glad you enjoyed our breakfast attendant, she truly enjoys meeting all of you.

We needed an overnight stop on our way across Ohio. We did not have reservations or do any research ahead of time, but got likely when we stopped here. The rate was good (AAA) and the room was well maintained and comfortable. The hot breakfast was good and varied.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Huh1965, Thank you so much for taking the time to share your experience with others. We are glad that you enjoyed your stay and breakfast.

i was really upset that 2 of the 4 night stay they ran out of towels so i could not shower and only came in once out of 4 nights to clean the room. Also when i told staff about no towels and my room not being cleaned its seemed like they did not care and were just making any excuse just to shut me up like saying stuff like we are not prepared to have this many guest. WHAT! You are a hotel that don't have enough towels for you guest!! the room smelled damp the some doors didn't shut cause they were old and no one will fix them. i would look for other hotels before i stay at this one again!!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Benjamin V, I do apologize for your inconveniences. By reviewing our log we had notice that there was a do not disturb sign on your door which does not allow us to enter your room. I have spoken to the staff to ensure that future guests are offered appropriate explanations for your concerns. We would like to be able to make it up to you in the future. Please accept our apologies and if you would return we will ensure that your stay is exceptional.

Great place to stay with a staff that was helpful. Rooms clean and comfortable. Great free breakfast in morning. Has indoor pool which didn't use but no fitness room. Rooms have fridge, microwave, coffee maker and ironing board

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Susan, We are so glad that you found the staff to be helpful, we know that the customer service makes all the difference and welcome any feedback as we constantly look to hone our skills. We do have a fitness room so I will ensure that it is better communicated to our guests. Best Western appreciates your business!

We have stayed at the Best Western Lakewood Inn three times now. And, it has always met our expectations. It always has been clean and the staff have been very helpful. We love the bedrooms, WiFi availability, swimming pool & hot tub and complete breakfast. The facility is close the the freeway, home cooking restaurants and a Kroger Grocery Store. It works out well for us, to have all that nearby, since we don't know the area that well. We brought other family members with us this time ad they enjoyed it a lot too.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Karen, Thank you so much for your loyalty to our property. Please let us know if there is anything we can ever improve upon as it's returning guests like yourself that help us succeed. We do look forward to your next visit!

Our stay at BEST WESTERN Lakewood Inn, Hebron, OHIO was the worst stay we have ever had. We were looking for a place to stay while traveling. We used TripAdvisor to select this hotel. It had good reviews. As we walked thought the entrance to the hotel, we saw a big sign "No guns Allowed". After checking in, The first sign we saw in our room was about no stealing of items in the room (pillows, hair dryer, bed covering, etc). As we walked around the hotel, we never saw any families or older people. All were in their 20 & 30s and not looking very friendly (I know, can't judge a book by it's cover). We went to bed around 11pm and the noise started. Noises from above and the adjoining room. Loud tv and people appearing to arguing. We turned up the air conditioning unit to try to drown out the noise but the unit keep stopping. We thought about calling the desk but based on the people staying there, we were very concerned about our car and our own safety if reported the problems. We packed up at 2:30pm and checked out. I talked to the desk manager and he said he would kick them out. We were packed up and just wanted to get the hxll our of there. He said he would tall to hotel manager and see if we could get some type of a refund. They took our money but the refund never happen. You should never have to experience this type stay. I recommend you should not take a chance on this hotel. This should be zero stars!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Wander_guy, I am sorry that you did not enjoy your stay with us. You stayed during a once per year special event at a nearby event center and we've not had any problems with those guests in the past, however since they were attending a special event I can imagine that they may have been noisier than you would prefer. I do wish you would have called down to the desk because we would have made sure to ask them to quiet down without sharing the identity of the complaint. The event fills all the hotels in the area at that time of year for 2 to 3 days. As you noted we do usually receive very positive reviews and assure you should you try us again it the future that you would have a great experience. We care about all of our guests and as noted we have not had any problems with our guests during this event and do our best to provide exceptional service at all times.

The rooms are comfortable. The beds are spring so they are softer and when one person rolls both people feel it. The pillows are very soft. Our room had good air conditioner as well as a refrigerator with a freezer and a microwave. The fridge is not big but it has enough room for a couple of things. The shower water pressure is really good but the head has water spraying all over the bathroom.. the toilet is right next to the shower and I would say that room is a little too small.. u can't really turn around too much in the shower area. The sink is seperate. The upside to it there is a grocery store and subway and a Japanese restaurant literally right across the street. The store has everything so if you forget something it's at a arms reach. There is free breakfast available from 6am to 10am..

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Lazarz06, Thank you for taking the time to share your experience with others. We appreciate and log all feedback for future improvements and enhancements.

Hotel very nice and clean. pool area awesome. Breakfast area great layout never ran out of anything. staff very friendly and helpful with things to do around the area.. Only thing no elevator It did not bother us. but if that would bother you I suggest about a room on ground floor. so far the best best western we have stay in.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Brookel995, Thank you for sharing your experience with others. We are so glad that you loved the pool and that our breakfast and staff exceeded your expectations. We look forward to seeing you again!

We needed a place to sleep on a long drive through Ohio. We weren't there long as we arrived around 11pm and had to leave by 6:30am. The hotel was sold out so I was glad to have made a reservation ahead of time. The desk clerk was friendly and the room was very nice, updated, and comfortable. I would stay here again for sure.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear landpilots, Glad to hear you enjoyed your stay. I'm sorry you had to leave before enjoying our hot breakfast and amenities. We hope next time you can stay a little longer.

The staff could not have been more friendly or helpful with my stay. They were thoughtful and considerate of my grandson traveling with me. The entire hotel was clean and well maintained and the staff was always cleaning.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Judy I, Thank you for sharing your experience with others. We strive to constantly improve and are so glad that you found our staff to be caring. We look forward to seeing you again soon!

We stayed here one night while visiting family. The room is average. We had a King bed. The bathroom is small and the sink is separate from the toilet and shower. The mattress was comfy BUT the pillows are the worst! 4 small cubes that they called pillows! Terrible! Not sure we would stay here again based on that! Oh, and the breakfast coffee is weak, weak, weak!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear ppijacki, Thank you for your comments, we would love to have you stay with us again and can offer other types of pillows for your comfort that we have on hand. We will check on the coffee as well and are always open to doing our best to meet and exceed our guests needs.

Facility was clean and staff was very pleasant!! Other than no elevator for the elderly in our family the stay was great, parking plentiful and close to the rooms, pool area was really nice, kids had fun!!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Margaret K, We are so glad that your family had a great stay with us. Thank you for letting people know that our ground floor rooms are best for some guests. We do hope to see you again and will ensure that your room location is perfect for your family.

Every June, my neighbor and I always visit Hebron, Ohio for his annual class reunion and stay at the Best Western Lakewood Inn. First of all, the location of the hotel is ideal-close to the interstate, a grocery store and a gas station. The hotel itself is a beautiful building that has been well maintained and is run by a very efficient and friendly staff. The rooms are very comfortable and clean and are equipped with a microwave and refrigerator. Included with your room rate are free wi-fi and a free complimentary breakfast every morning from 6:00 a.m. to 9:00 a.m. The breakfast is a great way to start your day! They also have a wonderful indoor pool with a jacuzzi and sauna that is open from 8:00 a.m. to 10:00 p.m. After a full day of sightseeing, amusement parks, shopping, etc., it's nice to come back to the hotel and spend some time in the pool area. The swimming pool and jacuzzi are well maintained and very relaxing. All in all, I would highly recommend the Best Western Lakewood Inn...a great place to stay!

Needed upgrade and cleaning. Hump in floor and doors not opening properly did not make it easy to bring in the cart with our baggage. Best thing was the location. Nice swimming pool even if didn't get to use it.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear George H, Thank you for taking the time to let us know how e can improve and what you enjoyed as well. We do consistently upgrade and take your comments into consideration. We do hope you will stay with us again in the future.

This hotel is by far the cleanest I have ever stayed in. The staff were ALL consistently smiling and offering assistance with me and my grandchildren. The breakfast was over the top. The quality for the rate was perfect for me.

Our RV broke down and we were forced to stay here while it was being fixed. The hotel was clean, the beds were comfy, and the staff went out of their way to make our stay enjoyable. The hotel is in a super convenient area and I have no complaints about our stay.

The hotel overall was very nice. The lobby, breakfast area, and rooms are clean and nicely decorated. The staff was helpful and courteous. While overall I would give the hotel a good rating and would use them again, I was disappointed by the fact that one of the queen beds in our room was so bow-shaped that it was "unsleepable." We didn't know that until late at night, and so fortunately there were just 2 of us and we were able to share the other bed. The manager gave us a discount because of the issue, but I guess the fact that a room with a bed like that was rented to us bothers me. So, while it was overall a very nice place and I'm rating in "very good," I would say to check out your room facilities careful when you check in.

Needed a hotel for a quick stay (shower and sleep). The hotel was quiet, clean and very much worth the money. The breakfast was good and hot. The accommodations were great. I would highly recommend this hotel.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Doug, We are so glad to hear you enjoyed the breakfast and the quiet stay with us. We look forward to seeing you again int he future.

Clean room, comfortable beds....can't ask for much else. Will stay again. There isn't a lot in the area. However there is a grocery store next door which is extremely convenient. I think there are places for food about a 15 minute drive away.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Gardner K, Thank you for taking the time to leave comments regarding your stay. We are glad that your stay was clean and comfortable. We hope you found the in room refrigerator and Microwave convenient with the grocery store next door. We hope to see you again soon.

Stayed here at the last minute after choosing not to drive home. Easy access to the freeway and a 10 minute drive to Denison. Was greeted warmly on check-in, placed in an accessible room (didn't need that, but it was OK). Lobby and room were both clean. Never was able to access the wireless, but I really just wanted to sleep. The drapery did a great job of blocking the sunlight in the morning. Breakfast selection was great, with both hot and cold options available. I would definitely stay here again.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Thank you so much for staying with us! We are so glad that you enjoyed our breakfast, we are continually adding more items and working to maintain and improve quality. I am very sorry to hear about the wireless issues as that is one area we generally excel as we understand the importance of all the family devices working quickly. We look forward to seeing you again.

Have stayed at this hotel before, always receive great service, quiet, close to Interstate. They have a really nice breakfast, wonderful pool and hot tub. All the staff was really helpful and accommodating.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Cindy W, Thank you so much for your loyalty to our hotel. We are so glad you enjoyed the breakfast and hope that you liked our new additions such as Krispy Kreme! We look forward to seeing you again soon.

BW owners are unique, but they train their staff, add special touches, and they rarely disappoint! We stayed at Hebron a few years ago, and decided to drive the l0 miles away from our Midland Theater "Little River Band" datenight in Newark instead of staying at the nearby DoubleTree and it was worth it! Breakfast items included sausage and bacon, eggs, biscuits, and all the other expected continental items plus delicious coffee. The staff were all very pleasant and efficient, and there were extra treats here: Famous Amos cookes, popcorn, and mints in our room. Our morning at Dawes Arboretum the next day was special too. Just Lovely! Go There!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear SummerDakotaBandit, Thank you for taking the time to share your experience with others. We are so glad that you chose to stay with us after your concert! We look forward to your return next time you are in the area! Please always let us know if there is anything we can do to improve.

I stay here for work three times a week, its very clean and quiet hotel. It has a Pool, gym, and a very friendly staff, Krogers is across the street as well as a subway Chinese restaurant, highly recommended.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Michael P, We can't thank you enough for your constant business at our hotel. Please let us know if there is ever anything you need. We look forward to seeing you next week!

We stayed for the purpose of a leisure trip, a weekend away with a pool for something fun to do. The trip was great, hotel was great, staff was great, breakfast was great, rooms were clean. The only downside was the pool was pretty cold and the air temp in the room with the pool was cold and they had overhead fans on.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Shannon M. We are glad that you enjoyed the staff and breakfast! We are sorry that the pool was cold and have reviewed the use of the overhead fans. We hope to see you again soon!

This is a SUPERIOR hotel with EXCELLENT management and staff. The rooms are always clean and spotless. The staff is extremely helpful and knowledgeable. I highly recommend staying here and coming back if your ever passing through Ohio on I-70.

Fine hotel with professional customer service, clean and fun family atmosphere. Accommodations offer many exciting attractions throughout the Southeast Ohio hills and landscape. Relax with the Buckeye Lakes close by for good summer entertainment.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear gdokker, We are so glad that you enjoyed our stay with us and our location. Providing great customer service and a clean comfortable hotel is our #1 goal and we are so happy to have met your expectations. We look forward to your return.

Wanted to be East of Columbus starting our second morning heading to DC and Hebron was a good option. Booked the property through Priceline for just under $100 all in. Considering the proximity to Columbus we thought the rate was fair. The property is older, but well kept. The double queen room is very small with the vanity sink in the hallway, and an enclosed toilet and tub/shower. Beds were comfortable and the rooms were clean. Breakfast was standard for hotels at this level.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Wausau, Thank you for taking the time to share your experience with others during your trek to DC. We are so glad that you enjoyed the comfort of the beds and the cleanliness of the room. We are continually upgrading our breakfast as well. Safe Travels!

We had an amazing suite booked and were very impressed with the room we got once we arrived. It was so clean and tidy! The room was very big and the hot tub in the room was clean & in good working order. We couldn't have asked for a nicer room to stay in. We were having a night away from the kids( which is rare), and it was amazing! Khaliq was so kind to us & we even got upgraded! I would stay again if I get the chance to!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Rosie W, Thank you so much for your kind review. We know how rare and wonderful it is to get away for a night and are so glad that we were able to upgrade your room. We do hope to see you again soon!

Numerous issues with the room and the motel in general. Discussed the issues with the manager and was told "nothing is perfect in this world". There are other motels in the area and no need to waste your money here. The owner of this motel must be extremely stupid to have hired the motel "general manager".

I booked this hotel for my daughter and myself as part of a Christmas present while in town for Roman Attwoods toy drive. I chose it for its advertised pool, hot tub and hot breakfast as well as pleasant looking rooms. First we got there only to be told by the front desk clerk in sweats that the pool and hot tub were closed til Dec 24. Online all sites say "only 1 room left" etc appearing as if they were full. Our car was one of maybe 5 in the lot all night. We took our luggage in and went to dinner. The room was small and dirty (see pic). We came back and watched a little TV (after figuring out it wasn't coming on because it was unplugged). The heat was off too which I turned on around 1am before retiring only to wake drenched as it was unbearably hot (heat was set at 72) so I tried setting it on auto which it wouldn't do. I then turned it off but the room got cold fast. Finally I went to the front desk around about 4am and all that was offered was for me to try unplugging it and plugging it back in and a note was left for the GM. After no sleep we got ready and went to breakfast and I to talk to the GM. I was called a liar, repeatedly insulted, asked why I didn't come down sooner and told the pool closure was on their website which it still is not. I called my husband and told him what was happening to which the GM grabbed the paper where he claimed the pool closure was listed and said if I was going to tell anyone of it he was done dealing with me and he marched back into the office. The breakfast was inedible other than the bacon. Biscuits and gravy were watery, sausage pale and foul tasting. Fruit was ok. With nothing being as offered, no sleep and a long drive ahead of us that night I was only offered a discount after contacting Best Westerns customer Care. I am greatly disappointed in Best Western at this point. (Pics are of bed skirts and empty parking lot)

revmgrdesiree, Revenue Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Lori J, We apologize that you were not 100% satisfied during your stay. I wanted help explain a couple of your concerns. You noted the "1 Room Left" online however that is something that online travel agencies display and it could mean that just 1 room is left in that particular room type and I do apologize if it was misleading however we have no control over their algorithms. We did post our 10 day pool closure for maintenance online in every location we were able to do our best to inform our guests but every website has a different spot they post these announcements so it is possible to miss it. I can definitely understand how disappointing it is to look forward to using these amenities and find that it was closed. I appreciate you letting us know about your TV and Heat concerns as we have made sure to review the room in depth to ensure that future guests don't have a poor experience as well. We have also upgraded our breakfast and added Donuts and 4 juices choices as well as other items . We do hope your future stays with Best Western are without concern.

lock on sliding door was not there broken heat stayed on non stop. even when turned down breakfast was low on items at times didnt seem like they wanted to refill items and also tv kept displaying a menu screen from time to time

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Louiss181, Thank you for your note so that we could investigate further. We hope you enjoyed celebrating your 31st anniversary with us in our Executive Suite. Our general manager remembers checking you in and offered you a late check out for your special occasion as well as greeting you the next morning and asking you how your stay was when you dined alone in the breakfast room the next morning. In the future we hope you feel comfortable reaching out to the front desk when you have a concern so that we can address it while you are with us. We did check the room immediately upon seeing this review and found that the chosen setting was on "Fan" rather than "Heat" which makes the unit run constantly. We have checked on the TV as well.

Overall, there was very little not to like. Our room (single King bed) on the second floor was comfortable, clean and well-appointed. Every encounter I had with the front desk was pleasant. We enjoyed (and used) the convenience of the refrigerator and microwave (along with the popcorn that was provided for free). I found our bed to be rather firm, which was a disappointment for me, but that is a matter of personal preference. And on a VERY minor note, the TV didn't respond to most of the remote commands (lack of compatibility?), which meant that in order to turn on the closed captioning, I had to fiddle with the manual controls on the TV for several minutes to get it to work. But again, those are very minor issues and wouldn't apply to all travelers. The hotel is very conveniently located across the street from a gas station and supermarket, it's only a mile off of I-70, and it's a fairly short drive into Heath for any of the restaurants and other options you might be looking for in a midwest small town. We did not take advantage of the hotel's breakfast offerings, so unfortunately, I can't comment on that either way. If not for my incompatibility with the bed's firmness, I'd gladly stay here again, and I'd have no hesitation recommending it to others.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Chris P, Thank you very much for your honest review. Thank you for letting us know about some of the small issues you incurred as we will be sure to check the remote control settings to avoid future concerns. However, we are so glad that you enjoyed the stay, the friendly staff and the free popcorn. We do hope to see you again in the future and that you will have time to stay for breakfast!

Booked this hotel on Priceline s a supposed two and a half star hotel because of location off interstat and many positive rreviews views that rates it eight out of ten stars, but I was disapponted. While location was good, and there was a larg refrigerator and microwave, I was expecting a nicer room and hotel for price we paid. Stairs to room were stained, hallways dim and smelled of smoke, room and furnishings were cheap and dated and drawers would not stay closed in dresser so my husbands bumped into them during the night, the breakfast buffet had limp bacon, pale and tasteless egg patties although do it yourself waffles were good and they did have hit syrup, a good touch. Walls between rooms and in halls were thin enough you could hear what was going on inside, felt we paid too much for an only average room.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear mothership1, I'm glad that you enjoyed the waffles and syrup. I am sorry that we did not meet your expectations, we are listed as a 2.5 star based on specific amenity requirements so you should see consistency when bidding on Priceline. We are definitely researching the smoking notes as we became a 100% smoke free hotel about 2 years ago and if there was smoke someone is violating our rules. We do hope that you give us another chance in the future and other Best Western hotels. We would be happy to help accommodate your needs if you reach out to the desk if you are not satisfied with your initial accommodations. When using Priceline bidding option you are not given a specific room type so more communication with our staff can be helpful.

Excellent accommodations, attractive lobby, comfortable and attractive rooms, courteous staff. We appreciate the amenities such as the pool and the free copies of USA Today. We travel between PA and KY and always choose to stay at Best Western Lakewood Inn in Hebron, OH.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Jeff B, Thank you for sharing your great experience with others on Trip Advisor. We know your time is valuable so we appreciate you taking the time. We look forward to seeing you again soon.

Close to a Subway, a Krogers, and a nice little Chinese/Japanese place. Clean, quiet, good service, what's not to like?? If you read my reviews, you know I do not sugar coat anything. I like this little place!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Scotsfoodie2014, Thank you for your review, we are so glad that we met your expectations. I see that you have 11 reviews so for you to share that you like our hotel and that you found it to be clean, quiet and have great staff means a great deal. We look forward to seeing you in the future.

hotel's location is excellent. Kroger is right across from the hotel is it about 2 mins away from the highway. Also there are many restaurants at about 10-15mins away from the hotel. Rooms were basic and clean. But the really good thing about this hotel is the quality of their staff. They are really polite and helpful, also they are ready to help you even in the middle of the night. The free breakfast option was good too. Also the fitness center and the swimming pool were a good addition. Overall, I would highly recommend a stay at this hotel.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Peshotan I, Thank you for your recommendation of our hotel. It is so wonderful to continue to hear how polite and helpful our staff is as we pride ourselves are providing exceptional service. We are pleased to hear you enjoyed our other amenities as well. Thank you for staying with us.

We stayed for one night at this hotel. The staff was friendly that is about all i can say there. We stayed there to not have to drive over 3 hours home after an Alan Parsons Project concert at Midland Theater in Newark, Ohio. Many of the available hotels closer to the event were booked or not great reviews. This one got good reviews. SO, here we stayed. Had a Fridge and microwave. Fairly clean, bathroom was in need of new grout and flooring. Room 114, had 2 rips in the sheers on the windows, my bed sheet upon turned down had grease mark (see photo) from the washer and or dryer on it or someone set a can of grease on it. My bed had a spring or something that hit me in the back and when i moved it made a loud Boing noise. I didn't sleep all night. should of just drove home for that 124.99 plus tax. There was a Krogers and a gas station next door other wise you had to drive about 7 miles away for food, shopping etc.. No Lounge at the Hotel. Expected way more for the price. There is a tacky list of cost card if you steel bed pillows and blankets displayed. WOW tacky. Don't usually stay at best westerns and don't think we will again. I gave it 3 stars cause there were no bedbugs and mold anywhere. Sorry it was just all around disappointing.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Sherrie D, Thank you for sharing your review with us including your room number so that we could make sure that we double check the room so that no future guest has the same experience. I'm very surprised at your experience with the bed as we get many positive comments about our beds, it's one of the areas we hear the most positive comments about except for breakfast and staff. We have addressed the issues in room 114 and continue our ongoing inspections to try to avoid any negative experience for future guests. We are an ultraclean certified hotel and if I am very upset that there were cleanly issues in your room. I hope you let the staff know so that we could remake your bed immediately. I do hope you try us again in the future, thank you again for your feedback so we can continue to improve.

This hotel was wonderful. The beds were very comfortable, the rooms were clean. Breakfast had a great selection and the room was clean. The staff were pleasant and accommodating. The hotel was in a safe area with easy access. I would recommend this hotel and I would stay here again.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear 172 Terrieb, Thank you so much for taking the time to let others know that you had a great stay with us! I'm so glad that you found the beds to be extremely comfortable as that is definitely one of the most important things to a wonderful guest stay. I'm glad the staff were accommodating and we do hope to see you again.

We stayed at this hotel based on Trip Advisor reviews - so we were very surprised at the condition and staff of this hotel. Toilet didn't work, bed and dresser were broken, staff were watching pornography at night, Very overpriced for the condition and area. I would give this hotel 2 stars - and that is generous.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear JMkarenh, I am so sorry to hear of your experience. Although we do pride ourselves on constantly maintaining our facility and providing great customer service I do hope that you let us know at the property about these issues? We do have security measures in place for our computer so I don't know how that could have happened and I need to make sure that they have not been removed. We do hope you will return to have a better experience because as you can see from the majority of our reviews your experience was the exception to the rule and unacceptable to me. We'd like to make it up to you. Thank you for your feedback.

This hotel is one of the nicer hotels I have ever stayed in (and I work in insurance for hotels/motels) so I am very picky! Housekeeping did a great job making sure we had plenty of towels, soaps, etc. and they even go so far as to leave a bag of popcorn near your microwave (nice touch.) Our first morning there the girl who served breakfast called out so the manager was running the front desk and maintaining breakfast and did a GREAT job! Bless his heart he definitely made sure everyone was satisfied. The indoor pool is nice, very well maintained, and they even have pool towels which makes things much easier. Especially with 2 six year olds wanting to swim multiple times a day. In a very centralized location and easy to find. I would stay again and kudos again to the gentleman (I am assuming manager) that did a great job running every aspect of the hotel at our stay.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Hannah, Thank you so much for sharing your experience on Trip Advisor. We are so glad you had and your family enjoyed your stay with us. We hope to see you again in the future!

We only needed a bed for 7 hours as we continued our cross-country trip. This hotel met what we needed. We were able to make a reservation at 8:30 pm that night. Price about $10 more than hotels further west -- but price probably reflected that we were not far from Columbus, Ohio. Second floor room was quiet and adequate for the night. Had refrig and microwave, updated HAC, and comfortable bed -- (sheets a little worn, but were clean and not too scratchy). Free breakfast included hard boiled eggs (so real protein available). Nothing really to complain about.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Mary A, Thank you for your taking the time to write a review of your stay with us last week. We are so glad you enjoyed breakfast and had no complaints. We look forward to seeing you again in the future.