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Best Western Hotel Lakewood Inn, Hebron

4.0/5  - basé sur 175 notations.
122 Arrowhead Boulevard, 43025-9463, Hebron, United States - visualizzare mappa

Vieni a soggiornare in questo hotel ristrutturato di recente a Hebron, Ohio, situato a meno di un chilometro e mezzo circa dalla zona industriale di Newark, a sei chilometri circa dall'autodromo National Trail e a pochi minuti dalla Legend Valley e da tutte le altre attrazioni di Licking County. Benvenuto al Best Western® Lakewood Inn, situato nella regione centrale dell'Ohio, dove gli ospiti potranno godere del miglior confort, della convenienza e di un servizio clienti a prezzi imbattibili. Questo hotel situato nella regione di Hebron dispone di 70 camere arredate con gusto, tra cui alcune suite con idromassaggio, tutte dotate di televisore digitale ad alta definizione con HBO® e schermo piatto LCD da 32 pollici, radiosveglia con lettore MP3 e accesso wireless a Internet ad alta velocità. Gli ospiti potranno gustare ogni mattina la colazione all'americana completa gratuita con ciambelle Krispy Kreme®, prima di rilassarsi nella piscina riscaldata e nella vasca idromassaggio al coperto. Questo hotel dispone inoltre di servizi aggiuntivi di ottima qualità, tra cui un centro fitness con attrezzature nuove del 2016, servizio di lavanderia, servizi business completi e un'area meeting in grado di ospitare fino a 35 persone. Il Best Western Lakewood Inn si trova in una posizione ideale, ad appena tre chilometri circa dal lago Buckeye dove, nei mesi estivi, è possibile praticare pesca, nautica, nuoto e moto d'acqua. Il Best Western Lakewood Inn è a meno di 11 chilometri circa dalle principali attrazioni della zona, tra cui la Legend Valley, il circuito automobilistico National Trail, il museo del vetro Heisey e diverse aziende della zona tra cui la Renosol Seating LLC, il Newark Industrial Park e il Mid-Ohio Industrial Park. Gli ospiti dell'hotel potranno farebrevi escursioni giornaliere a Columbus per visitare i numerosi luoghi di interesse della capitale dello stato dell'Ohio, che si trova a soli 35 minuti dall'hotel. Grazie alla nostra ottima posizione potrai raggiungere con facilità numerose università locali, tra cui la Denison University, la Ohio State University a Newark e il Central Ohio Technical College.

Best Western

Hotel Lakewood Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 170 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
72
Molto buono
55
Nella media
25
Scarso
7
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
32
Business Business
25
Da solo Da solo
15
Di coppia Di coppia
20
In coppia In coppia
35
In famiglia In famiglia
66
Viaggio con amici Viaggio con amici
18
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"NO Elevator - Nice Indoor Pool"

3
29/09/2018

We have stayed in MANY hotels. I have never seen a hotel that didn't have an elevator. They offer luggage carts, but that only helps if you are downstairs. An there are no ramps up to the sidewalk from the parking lot to get the luggage carts up. Now I know why it asks if you want ground or 2nd floor when booking a room. Rooms are nice. Hotel is clean. Indoor pool is really nice. Bathroom and rooms are a little small. We have a family of 5. We got the 2 queen bed room. On the website it shows "roll away" available for this room. With that said we figured there would be plenty of room for a playpen. Barely! Its crowded. But we are only here for the weekend, so its manageable.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Lovely Rita, Thank you for your review. Yes, that is why we indicate ground floor or 2nd floor due to not having an elevator. I am sorry if it was an inconvenience, it is quite common for hotels with just 2 floors to have no elevator. Thank you for letting me know about the note that said we offer rollaways in that room, I searched all websites and found one 3rd party website that had the wrong information and I fixed it. The max capacity for 2 queens is 4 guests and it is impossible to book more than 4 online so I"m not sure how it let you book 5 guests in the room but I'll try to find your reservation to see where it was booked to ensure that all the settings in all websites are correct. I do appreciate your honest assessment of our property with sharing what was good and what was a challenge for you. We appreciate the feedback.

"Feels like home"

5
21/08/2018

This is such an experience near a well-stocked super market; mom/pop-type restaurants; the country; near several small communities of Hebron, Buckeye Lake, Brownsville and Gratiot; and very close to Newark and Heath. The complimentary breakfast here is well done with many choices.

revmgrdesiree, Revenue Manager at Best Western Lakewood Inn, responded to this review
Dear babsyma, Thank you so much for your kind review, it's exactly what we are going for and glad we were able to deliver. We look forward to seeing you again soon!

"The Best, Best Western"

5
07/08/2018

Pleasantly pleased with this hotel. The staff were extra courteous, the room very clean, & there was a full breakfast in the morning and the woman who ran the breakfast bar came over & introduced herself to see if there was anything else we needed. The night before they recommended a terrific local cafe, "Casey's Cafe, which my wife & I enjoyed. This Ohio area was very nice also.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Joe, Thank you so much for taking the time to share your experience. We are so glad that you enjoyed your stay. We look forward to seeing you again in the future.

"quiet and convenient"

4
05/08/2018

awesome looking pool, unfortunately did not have time to use it... Very quiet, just off the interstate. Good quality breakfast. Small rooms could use some updates. Excellent grocery store next door for late night dinner option!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear J S, We are glad you had a nice quiet stay with a great breakfast. We hope to see you again soon and that this time you have time to use the pool and hot tub! We are consistently working on upgrading the rooms and appreciate your feedback.

"Comedy of errors..."

3
18/07/2018

We got in late on a Monday evening. We had reservations and called when we realized we would not be there until after 10. We arrived and the desk clerk was busy so we waited. She was very nice and explained the only room left was right by the ice maker. We took the room and drug all our stuff in and it had not been cleaned! So we carted our stuff back to front desk and she gave us another room that was a cancelled reservation. We got in and it was clean but had no soap or supplies...We finally made it to bed and discovered the bedside lamp did not work but we were too tired to report it! The morning breakfast was nice and the breakfast helper was very nice. Front desk help was nice and explained that the cleaning crew was sick after a full Sunday...so maybe your stay will be better!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear JamiesQ2296RV, Thank you so much for your understanding during your stay. We are so glad that you enjoyed the breakfast and we'll be sure to check the bedside lamp. We do hope you will stay with us again and we'll make sure your stay is exceptional.

"My best vacation with my grandkids"

4
17/07/2018

July 15, 2018 my husband and I stayed at this hotel with our two granddaughters on our way back to Mason from New York City. The sorroundings were peaceful and well kept. Walking in the hotel I got impressed with the lobby and the indoors swimming pool and the whirpool. Everything looked nice. Room was cozy and breakfast better than fast food restaurants. The staff were very friendly and went out of their way to make us feel comfortable. There is a Kroger grocery store next door. I have such a great time in the swimming pool with the girls. We were all happy wiahing we could stay there longer!

"Happy to get off the road"

4
16/05/2018

Easy check in and helpful staff. Asked about where to eat and he recommended a place down by the lake. It was a great place to eat and we got to sample some of the local beers. Very convenient having a Kroger store across the road.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear John, Thank you for taking the time to share your experience on Trip Advisor. So glad you enjoyed the staff and location and recommendations for food. We look forward to seeing you again soon!

"Unsettling security issues"

3
14/05/2018

We chose to stay at this hotel for one night during a visit to OH for a family event. It's location is very convenient to I-70, it's a short distance from Columbus. Our check-in was rather unnerving, however. First, the front-desk clerk was very abrubt and adamant that I provide a license plate number. She stood steadfastly in defense, pointed to a sign on the wall and on the guest slip and said, "It's policy. I can not give you keys until you give me that number!" I explained that I was not opposed to providing the number but I'd have to go outside to get it and I had my hands full, my husband had just parked and was bringing in several large bags, and that no other hotel had ever asked us to provide this. But more unsettling was the fact that a local police officer approached our car in his cruiser and watched my husband unload. When my husband asked if there was any issue, he simply replied, "Just making sure everything is safe." This experience combined with the long list of safety precautions posted on the door made us extremely uneasy about staying at this location. We frequently stay in large cities such as Boston, DC, Philadelphia and others and have never experienced these concerns with security. We also found it odd that there was no elevator and found the breakfast area to be extremely small and overcrowded.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear NJFabFour, I'm sorry that you had concerns during your stay. Although it is standard procedure to get the car license number we've spoken to the agent to ensure that we can assist you in getting the number and am sorry that it came across the way it did. Regarding the police cruise, I can understand how that may have made you have concerns about safety but their station is about a mile away and they pass by every couple of hours on there way too and from their station. With just 2 floors and our ability to provide accessible rooms on the ground floor we do not have an elevator but do allow guests to choose ground floor or 2nd floor when they book for their preference. We do hope you will give try us again in the future.

"No"

2
07/05/2018

I stopped in to get off the road. I was tired and so was this hotel. The lobby was clean and well lit. The room i was given was just tired. Plumbing fixtures with the plating coming off, worn rugs dated furnishings. The front desk person was on the phone when i arrived and i waited with other guests while she finished her call. I should have gone past this place instead

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Donald, Thank you for your comments. We have just completed a renovation of the public areas and are now turning our attentions to complete upgrading our rooms. We do keep a preventative maintenance program in place to ensure that plumbing fixtures and other things like that are kept in top form so I apologize that this was somehow missed and we will be reinspecting your room and other rooms to ensure that this is not a repeat occurrence. We do usually get great reviews on our cleanliness, extra amenities, breakfast and the comfort of our beds so I hope that those items were to your satisfaction. We do hope you will try us again and other Best Westerns in the future.

"Excellent stay!"

5
12/03/2018

We have stayed at this hotel probably 5 time in the last 4 years. Only 1 time did we have any issues. There was a guy dancing outside in the parking lot to the music from his truck radio at 3 am. This latest stay was perfect. I always request a room on the 2nd floor because it is quieter. I have stayed there alone and felt very safe. The bed is comfy & the room was very clean. The shower is great. Thanks, again, for a wonderful stay!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you for taking the time to share your experience with others. We appreciate your business and look forward to many more stays. We are continuing to upgrade our rooms now as we have completed our public areas so we look forward to your thoughts on our enhancements. I do apologize about the gentleman making noise at 3am I hope we were able to quiet him down fast enough.

"Bad idea"

1
23/01/2018

I was not feeling well and thought I would treat myself to a jacuzzi room, bad idea! First my fridge still had things from the last guest, then the jacuzzi could only be filled 1/3 before the hot water ran out then I turned on the jets and water sprayed EVERYWHERE, so then I thought I'll go down and get in the hot tub. Again MISTAKE the pool area was not heated only 60 some. Spoke to the manager and he was so rude, offered me $30 off when none of the reasons I rented the room were usable. I was deeply offended.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Please accept our apologies for the issues you incurred upon your visit. We would have been happy to move you to another room had you let us know if the issues you were experiencing. Customer satisfaction is our #1 goal however we were unable to help improve your experience because we were not informed of any issues until after you checked out and called us later. The pool is kept at 85 degrees and the Hot Tub 99 degrees as that is as hot as we are legally allowed to do so. We did provide you with some compensation for your concerns, however since we were not given the opportunity to know about any concerns until after you stayed the night and left the hotel we were unable to offer more as we were not given the opportunity to address your concerns while you were here. I am sorry that we did not meet your needs and I do hope that you will trust that we do care about all of our guests and please let us know if you return so that we can ensure your stay is outstanding.

"Weekend Getaway at a Great Value"

4
22/01/2018

My wife and I stayed at this hotel on our prom night almost 15 years ago. Call it nostalgia, but we had an opportunity to get away from the kids for a night, so we decided to book a room. The website offers an instant discount for joining their loyalty program, so we did. For little more than what it would cost for a night of dinner and drinks, we got a Jacuzzi room, free breakfast, and a 12:00 check-out. The room was nice, there were plenty of towels, toiletries, etc. The jacuzzi tub was awesome, but it does have a timer that you have to get out to reset. One negative about the room is there are no USB ports for charging. For the most part, it was clean, but there were a few cobwebs here and there. Breakfast was good. Everything was fresh and plentiful. Eggs, bacon, sausage, biscuits/gravy, bagels, muffins, fruit, yogurt, you name it. They even have a waffle maker, which I always enjoy. The staff were very upbeat and friendly. All in all, it was a great value. We will definitely stay again sometime.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear TravelingBurt, We are so glad you were able to have a local escape and enjoy yourselves. Thank you for the feedback about the USB port charging. We just finished our public area upgrades and will be moving on to rooms and USB chargers are in our plans. Thank you so much for thinking of us and we hope to see you again.

"Clean and Updated"

4
02/01/2018

We like to stay at this Best Western near Buckeye Lake. There are things to do and see in the Newark, Heath, Thornville Ohio area and this hotel is close to all of them. There are a couple wineries and a nice brewery plus historical places to visit.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Becky W, Thank you for staying with us during your recent stay to Buckeye Lake. We are so glad you choose to stay with us in the many choices that are available to you. We hope you enjoyed our newly renovated Lobby and Breakfast area! If there is anything we can do to improve please let us know. We look forward to seeing you again son!

"multi night - multi room work trip"

4
29/10/2017

great variety at breakfast fantastic person running breakfast room. clean and comfortable hotel. Easy check in easy check out. ONLY NEGATIVE was lack of flexibility of the one night clerk regarding the pool area as our group was asked to leave EXACTLY at 10 pm. it was a nice environment to relax in after a couple of long hard work days. Maybe look at the situation and half hour or so extra based on the group. This was older women talking and enjoying down time, not drunk loud and rowdy, or noisy kids. Otherwise a 5 star experience

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Roger, Thank you so much for your review. We are so glad you enjoyed your stay. I apologize about the policy in regards to the pool area. We do have rooms that are directly surrounding the pool and typically try to keep to the hours for the respect of all guests, however in the future we can certainly double check the occupancy list and if those rooms are not occupied we can be more lenient, or perhaps give a bit more time as long as it is very quiet. He was just following policies but we'll talk about when to make exceptions if at all possible. Again, so glad you enjoyed your stay and we hope to see you again soon.

"Resonalbly priced hotel, close to where we needed to be."

3
22/10/2017

We asked for and got one of the 2 rooms with a balcony which overlooked the pool area. that was a nice place to relax a bit. The room also had a Jacuzzi which we did not use and the room was very large. There is no elevator.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear buickgirl123, Thank you for your review, so glad you enjoyed your balcony room. In the future if you need any assistance with luggage to go upstairs please let us know. We do indicated for our standard rooms which are upstairs and which are downstairs for guests to make a choice at booking as we know some prefer one over the other, however the balcony room is only on the 2nd floor. We're so glad you stayed with us, please come again.

"Lakewood Inn review"

3
21/10/2017

The quality of Lakewood Inn was average for a Best Western. The carpet was very worn and the breakfast was just ok. The eggs could e better quality and the Krispy Cremes were stale. The lady serving the breakfast was great. Very nice and hospitable. Just need better quality food.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Mark, Thank you for your review, we are in the process of an upgrade. I'm so sorry the breakfast was not of great quality, we've been getting rave reviews about breakfast of late so I will have to research to find out why the Krispy Cremes were stale. I'm so glad you enjoyed the breakfast staff, she loves our guests.

"Very nice stay while visiting family."

5
07/10/2017

I was visiting family in the Granville area and needed a place to stay for a few nights. This motel was just what I needed. It's small but very neat and clean. A very nice breakfast and the person in charge of the kitchen on the mornings I was there was very nice and helpful with suggesting places to visit. The indoor pool was great - with lots of places to sit and there was also a hottub, The one thing you need to know about this motel is that it is two stories but there is no elevator - so if stairs are a problem for you - ask for a first floor room. Another thing I noticed was how quiet it was in the room - I rarely heard noise from the hallway or above me. A big PLUS!! I will stay there again when visiting family.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear tchmuzik, We really appreciate your business and that you took the time to share your experience with others. We are so glad you had a comfortable stay and enjoyed the pool, hot tub and breakfast. Thank you for the tip about the guest room location. We have listed them is ground floor and upstairs on our website so even if booking online they can chose their location. We look forward to seeing you again soon!

"perhaps Hebron has to offer?"

3
02/10/2017

expected more for $153/night. THE GOOD: clean close to highway 5 min ride to Lost Lands Festival venue WiFi wasn't bad parking Kroger close by THE BAD: complained about pitiful shower pressure, said known issue, nothing they can do rooms WAY too small and no common areas TV only gets 4 channels no USB charging ports anywhere in room only partially hydrogenated coffee creamer, even during breakfast hours eggs filled with Cheez Whiz :P absolutely disgusting breakfast sausage no sugar free/lite options (only full sugar yogurt) perhaps this is best that Hebron has to offer. wish stayed in Columbus, extra drive time would have been worth it

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Corie C, Thank you for your review. It was one of our busiest weekends of the year with the most guests in each room so I apologize for your issues with shower pressure but in our normal occupancy levels it is efficient but when we have such high occupancies in each room it can start to get softer. I do believe that our maintenance staff did come in to check on that for you. We are in the process of putting USB chargers into the rooms so next time that will be in place. Regarding your TV, we have Digital Channels there are many but I understand we had to reprogram your remote control, I believe this was fixed for you so let us now if that did not work. You are correct that in the room we stock the more non perishable creamer however we do have French Vanilla and Half and Half at the coffee station 24 hours a day in the lobby and in the breakfast room and we are happy to offer to our guests to take those to the room. We'll be sure to point that out to guests at check in more frequently. Again, I am sorry that your stay was not up to our usual standards. We do hope you will try us again in the future.

"Great Place to Stay in Newark/Hebron"

5
21/09/2017

Very Clean, with decent rooms and better than average free breakfast, Staff was friendly and ready to help at all times. Nice indoor pool. Fairly quiet. Close to I-70. I would highly recommend to anyone need to stay near the businesses close by.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear John, Thank you for your kind recommendation:) We do look forward to seeing you again and please always let us know if we can improve in any way.

"Business Trip"

4
19/09/2017

1 night stay for some much needed rest and shower. Thank you! Always very clean and friendly. Should be able to view online invoice tho. Need to update to newer version. Guest rooms are very nice, and roomy.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you for your feedback about the online invoice. We are working towards upgrading our express checkout and we appreciate the comments. We understand how convenient that would be for our guests. Thanks for staying with us!

"Always Great"

5
19/09/2017

Have stayed here several times and it is always very nice and comfortable stay, we will be staying here again when back in the area for work. for us it is close to where we need to be, and the kroger next door is convenient for gettin a beer and food

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Raymond, Thank you for you loyalty to our property. There is nothing more important than guests choosing to return again and again. Looking forward to your next stay!

"Great Deal and Nice Amenities"

5
06/09/2017

We stopped here while driving back home from Indiana. The hotel is located a few minutes off of I-70, just past the Columbus beltway. The rooms were clean, spacious and comfortable. We arrived late, but everyone got a good night's sleep. The hotel does have a pool that looked nice. We did not get a chance to swim, much to the disappointment of our kids. The breakfast offered was excellent: eggs, sausage, bacon, waffles, and plenty of coffee and juice for everyone. In addition, the staff was very friendly. They asked about our trip, our stay, and offered some pointers for local attractions. The hotel is definitely worth staying in if you are visiting or passing through the Columbus area.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Jgitcar, We're so glad that you had a great stay and that our staff were friendly and helpful. We know your time is valuable so thank you for sharing your experience with others. So glad that breakfast was to your satisfaction, please let us know if there is anything that we can do to improve your experience as we constantly strive to exceed expectations.

"Robbed by cabby"

1
03/09/2017

We were trying to get a cab from this location to our hotel in pickerington but the guy at the front desk called a cab for us to get to our hotel. The cab driver was scary as hell and pulled over on the side of the highway to demand $65 from us before he would take us any further. We didn't know what else to do but give him the money. This place partners with shady business men. Do not trust them.

BestWesternHotels, Corporate at Best Western Lakewood Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Grandson Football Stay"

5
13/08/2017

Our grandson lives in Buckeye Lake and we live in Rossford, OH. We have visitation rights and he is on the Lakewood High School football team. Stayed in this hotel for 3 weeks visitation, so he could attend practices and scrimmages. Accommodations were very good. The microwave and refrigerator in the room was great! The hotel staff members, especially Khaliq, Brittany, Sam, and Jane were so gracious and helpful to us during our stay. Having access to washer and dryer for laundering football clothing was so essential. The breakfast buffet is more extensive than most and the attendant was so welcoming and helpful every morning. A Kroger store right next door was great as well. During our stay his sister celebrated her 12th birthday. The staff joined us in the breakfast room and sang Happy Birthday with us. They shared her birthday cake and make our granddaughter feel so very special!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Destat, Thank you so much for staying with us during your visit to your Grandchildren. So glad you enjoyed the hotel and the stay for your 3 week stay. Thank you for taking the time to share your experience with others we enjoyed having you stay with us and hope to see you again.

"Quaint and pleasant stay"

4
10/08/2017

Stayed at the Best Western during a visit to family. The staff was friendly and checked us in very quickly. The hotel was clean and we constantly saw staff maintaining the environment clean. During our first night there were no rooms on the first floor but were reassured we would be moved the next morning. Before we had our breakfast, the room was already clean and ready for us. Overall, the staff was wonderful, professional and caring. We will definitely stay in this hotel if visiting the area again.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Fatimadeluccia, Thank you so much for your patience in waiting for a ground floor room. We are so glad you enjoyed the staff and cleanliness and very much look forward to seeing you again soon!

"Quiet Place to Rest"

5
02/08/2017

The Best Western was off the highway in a quiet area which was nice since we were traveling across country. The room was easy to get to and the pool was nice. Did not need to interact with the staff as everything was as it should be.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Richard Craigs, Thank you for staying with us for your quick trip. Glad you enjoyed the quiet stay and pool. We hope to see you again soon.

"Very Enjoyable"

4
17/07/2017

The staff is very customer service oriented. It's a pleasure to stay at a facility, where employees seem delighted to see you. The room cleanliness could be improved upon. The indoor pool was clean. There was a washer & dryer for guest use, which I found convenient. There was a nice variety of breakfast foods. I would, definitely, stay again.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear gstemple10, Thank you for staying with us. I'm so glad that you enjoyed your stay and our staff loved having you as our guest. Always let us know if there is anything you need but so glad you enjoyed your stay and utilized our laundry, pool. and breakfast.

"Awesome Place"

5
11/07/2017

Clean, beautiful inside and out, nice size rooms, nice pool, breakfast was nice with plenty to choose from. beds very clean and comfortable. Quiet rooms and easy to get good night sleep. Very friendly staff.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Lisa, We are so pleased that you had a wonderful stay with us! Please let us know if we can ever do anything to make your stay even more comfortable. We look forward to seeing you again.

"Nice place to stay."

4
10/07/2017

Everything was clean and the food was very good. The room was just as you would like it. And the fridge was stocked with water and sodas too. The parking was okay and well lighted in all areas. I would stay again at this hotel.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Thank you so much for staying with us. So glad you enjoyed the stay and the water and sodas:) We look forward to your return!

"Okay"

4
03/07/2017

Pool closes too early. I went to this hotel specifically to spend time in the hot tub. Since i was in town for fireworks i didnt get to enjoy time in the hot tub....... dissappointing. Besides that everything was fine

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
I do apologize that we have limited hours for the Hot Tub, as there are rooms around the area we do have it close at 10pm in order to allow a quiet environment for our guests to sleep comfortably. Not a bad idea to perhaps look into if our guests would like us to expand that on days with fireworks. We will look into it.

"Our stay"

4
03/07/2017

clean, efficient staff; decent breakfast but breakfast area was very small and had limited seating. Nice hotel for the price; we have stayed there before when visiting relatives. We would stay here again for the cleanliness and price.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Ginni, Thank you for your repeat business. It means the world to us to have our guests return. If you are having trouble finding seating please let our attendant know and we'll do our best to find a solution. We look forward to seeing you again.

"Clean, Friendly accomodations"

5
03/07/2017

The staff was kind and friendly. The facility was clean and had a welcome appeal. The pool and hot tub facilities were well maintained, nice bonus. Many breakfast options, one of the better I have experienced. The rooms a little small but overall a good deal for the price.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Chris, Thank you so much for taking the time to leave a review. We are so glad that you enjoyed the breakfast as we have taken into account much feedback to do our best to find something for everyone. We will make sure to let our staff know of your kind comments.

"Very nice hotel!"

4
06/06/2017

We just spent the weekend at this hotel while visiting family near by. The location is just off of I70 near Columbus and was very easy to find. The staff was very gracious, the hotel clean and bright, breakfast was great, and there was plenty of parking. They have a very nice pool/hot tub area as well.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Nancy, We are so glad your experience with our staff and breakfast was a great one! Thank you for letting us and others know of your enjoyable stay, cleanliness and pool experience. We are always striving to improve so please let us know if there is anything else we can do to make your stay better. We look forward to being your family's extra room next time!

"Okay hotel, but way overpriced."

3
05/06/2017

Way too expensive no nicer than it is. Don't get me wrong, the staff was nice and the place was clean, but the value is very poor. Next time we visit our family nearby, we will be shopping around. Maybe check one or two exits west on the interstate (Pickerington or Kirkersville). This place was decent, but definitely not worth the money.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Brian, Thank you for your review. Thank you for taking the time to share that the staff was nice and hotel was clean. I am sorry that you felt that it wasn't a good value for the cost. My guess is that perhaps your stay was during a compressed time in the area in the recent weekends and there were very few rooms left in the market. We'd love more information on what we can do to add value and discuss it further. Thank you again.

"Breakfast Buffet"

5
03/06/2017

The breakfast buffet was better than expected. The fresh made waffles and Krispy Kreme doughnuts were a nice surprise. Brittney made sure we had everything we needed for 10 hungry baseball players. If we stay in the area again we will be sure to stay here.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Brent, Thank you for your review, we are so glad you enjoyed our Krispy Kreme doughnuts and waffles. We will be sure to let Brittney know you of your satisfaction. We can't wait to see you again:)

"The overall stay at this hotel was good, however for the location I feel the room rates were overpriced."

4
24/05/2017

If we happen to travel to this location again we would definitely stay there. The rooms were clean, the staff was pleasant and the breakfast choices were better than most complementary breakfasts we've had. The pool area was nice.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Jennifer, Thank you so much for staying with us. We are glad you had a great stay and enjoyed the breakfast and pool. I'm guessing you stayed with us this last weekend which was an extremely busy time in the area and due to lack of availability our rates were higher than usual. We do hope to see you again in the future and please check early to get the best rates:)

"Another good stay."

5
23/05/2017

Another good stay. Clean room, friendly staff, convenient location, and felt welcome. the young lady working the front desk was super friendly and everything went very smoothly. There is a Kroger right next door which has gas pumps, very convenient to fill up or get supplies before going to the race track, which is just a couple of minutes down the road. I like this place very much.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Michael, Thank you so much for your business. We know you have many choices and appreciate it greatly. We very much look forward to seeing you again! Thank you for taking the time to share your experience as we know time is valuable.

"Papa Boos"

4
06/05/2017

Went to Buckeye Lake to relax and listen to some live music. Started at Papa Boos, tried to stop at the Copper Penny - there was no place to park - good for them bad for us. We moved on to the Port listened to more live music then headed back to the hotel.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Patriciah, Thank you for staying with us during your recent stay to Buckeye Lake. We hope to see you again soon!

"Disappointing visit"

3
01/05/2017

Dissapointed with housekeeping. Room when changed was not neat and covers left on floor. Nothing restocked for second day. Breakfast was very average. Did not have good experience in pool area due to some other guests

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Robin, I am so sorry that there were some issues in your recent stay. We have addressed the concern with the housekeeping staff for your room. I am sorry that you did not enjoy the breakfast as we have expanded it greatly in the last year and have usually received good feedback, however we are always open for me so please let us know what we could do differently. Thank you for staying with us and we hope you will allow us another opportunity in the future to give you a a great experience.

"Very comfortable, good value, if you are going to spend a lot of time off the property"

4
27/04/2017

Room was spotless, there was plenty of hot water, plenty of towels, the heating/cooling system worked effectively, the staff were friendly and helpful. The free breakfast was surprisingly good and varied, with more fresh fruit and fresh cooked items than is the norm for these kinds of freebies. Loved the microwave and fridge in the room. Calling this an “inn” is a stretch. The immediate area is not pretty, you wouldn't choose this place for the view - the abutters are a “Vance Outdoors” which looks like a giant airplane hangar and sells guns, motorboats (which were part of the view), etc., and a Kroger's grocery. But we were there for a comfortable place to sleep at night, wouldn't be spending any other time there, and would be driving around the countryside of Licking County which is beautiful. One thing I'd mention to management - get rid of the dead plant in the pool area. It leaves a bad impression in an otherwise meticulously kept place.

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear PashminaChic, Thank you or your feedback, we take all of it into consideration and will have addressed the plant issue. However, we are pleased that you enjoyed the breakfast, staff and freebies:) We hope you will return next time your travels bring you to Licking County.

"Clean and friendly"

4
22/04/2017

Rooms are small for 4 people. Furniture needs moved around or some taken out to allow more walking space between bed and desk. Bathrooms don't have a lot of room to move arpund. Staff was friendly and get clean hotel.

"OK. Some nice touches but some drawbacks also."

3
12/04/2017

Hotel very nice amenities, special touches like chocolates on bed, microwave popcorn on top of microwave, etc. Staff very friendly. Breakfast very good with bacon, sausage patties, eggs, etc. Only drawback was a small white stain on the brugandy coverlet on bed. That got rolled up and placed next to other bed. As we were leaving the next morning, noticed a brown stain on the outside of the sheets near the foot of the bed. Not impressed with that!

revmgrdesiree, Manager at Best Western Lakewood Inn, responded to this review
Dear Scott S, Thank you for staying with us and we are glad that your enjoyed the staff and our breakfast. We will be double checking all our linens as we do have strict protocol and are a certified ultraclean hotel. We do hope to see you again in the future.

"Mr."

5
05/04/2017

Excellent hotel. Enjoyed my stay at this facility. Staff friendly, kind and courteous. I would like to see turkey offered at all BW as a healthier choice for breakfast than pork. However, overall, I really enjoyed my experience here.

revmgrdesiree, Owner at Best Western Lakewood Inn, responded to this review
Dear Michael, Thank you for your wonderful feedback, we are constantly updating and rotating our breakfast items, please ask our breakfast attendant if you are looking for something you can't find and we'll make every effort to provide. So glad you enjoyed your experience.

"Our 2nd time staying!"

5
26/03/2017

This was our second time staying, for leisure, and I would say it was better than the first time. The room was clean, and the staff was always friendly and helpful. The full, warm, delicious breakfast was even better than we remembered it. And my only complaint last time, (the pool was too cold and fans were on making air temp way too cold), was fixed this time. The pool was still quite chilly, but not as bad as last time, and the fans were not on most of the time, so the air temp was a little better, and the hot tub was very enjoyable. We would definitely stay again sometime.

"want a great hotel for the money?"

5
15/03/2017

just try this hotel for a night . The staff is great and willing to accommodate your every need. Rooms are clean and everything in them works. I have never spent a night there and have even a light bulb not work. I genuinely have the utmost confidence that if you try this hotel the value you receive is not equivocal in dollar and cent terms.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear E6861VGjaym, We are so glad you enjoyed your stay. Your repeat business is extremely appreciated. Please let us know if we can do anything to improve as we continue to work towards giving the best experience possible to our guests!

"Comfy with above-and-beyond service"

5
22/02/2017

I was stranded on I-70 after some car trouble and the Lakewood Inn is the only thing that went right. They offered to accommodate my possible need for a late checkout when the first rental car company failed to have a car ready as promised, called me a cab to get to a second rental car company, and when the car failed to arrive, one of the hotel staff actually arranged herself to have me driven to pick up my rental car. As for the room itself, it was comfortable and clean, a bit more roomy than average, and overall a good landing spot for completely unplanned visit.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Gordon, Thank you so much for taking the time to share your experience with others. I am sorry for your circumstances but so glad that our team was able to help you. We hope to see you again if you are in the area.

"Good place to be while away from home"

4
20/11/2016

the hotel is set up good, very friendly staff at check in, maids were very nice, and morning breakfast was hot and ready when I got there. the room will do very nicely, not too loud, hot one day and cool the next- heating/ac worked great-no problems. gentleman working the desk was very nice.

"Good price"

3
24/08/2016

I would stay here again however it really needs an elevator for those who are up on the second floor. Nice location and easy to get to. Fast food nearby but nicer sit down dining is 15 minutes away. Room was clean but the TVs are smaller than most Hotels. Breakfast similar to what you would get at a Holiday Inn Express and the lady who sets it up is very friendly.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Mark G, Thank you for your feedback. We apologize if the lack of elevator was an inconvenience. We do have it listed on each of our room types if they are upstairs or downstairs to try to avoid the inconvenience but I do know when we are full there isn't always an option. We are glad you enjoyed our breakfast attendant, she truly enjoys meeting all of you.

"Nice Stop On I70 Drive"

5
10/08/2016

We needed an overnight stop on our way across Ohio. We did not have reservations or do any research ahead of time, but got likely when we stopped here. The rate was good (AAA) and the room was well maintained and comfortable. The hot breakfast was good and varied.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Huh1965, Thank you so much for taking the time to share your experience with others. We are glad that you enjoyed your stay and breakfast.

"A hotel that is not prepared for guest to stay"

1
25/07/2016

i was really upset that 2 of the 4 night stay they ran out of towels so i could not shower and only came in once out of 4 nights to clean the room. Also when i told staff about no towels and my room not being cleaned its seemed like they did not care and were just making any excuse just to shut me up like saying stuff like we are not prepared to have this many guest. WHAT! You are a hotel that don't have enough towels for you guest!! the room smelled damp the some doors didn't shut cause they were old and no one will fix them. i would look for other hotels before i stay at this one again!!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Benjamin V, I do apologize for your inconveniences. By reviewing our log we had notice that there was a do not disturb sign on your door which does not allow us to enter your room. I have spoken to the staff to ensure that future guests are offered appropriate explanations for your concerns. We would like to be able to make it up to you in the future. Please accept our apologies and if you would return we will ensure that your stay is exceptional.

"Can always rely on Best Western"

4
23/07/2016

Great place to stay with a staff that was helpful. Rooms clean and comfortable. Great free breakfast in morning. Has indoor pool which didn't use but no fitness room. Rooms have fridge, microwave, coffee maker and ironing board

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Susan, We are so glad that you found the staff to be helpful, we know that the customer service makes all the difference and welcome any feedback as we constantly look to hone our skills. We do have a fitness room so I will ensure that it is better communicated to our guests. Best Western appreciates your business!

"Karen's Family Visit"

5
22/07/2016

We have stayed at the Best Western Lakewood Inn three times now. And, it has always met our expectations. It always has been clean and the staff have been very helpful. We love the bedrooms, WiFi availability, swimming pool & hot tub and complete breakfast. The facility is close the the freeway, home cooking restaurants and a Kroger Grocery Store. It works out well for us, to have all that nearby, since we don't know the area that well. We brought other family members with us this time ad they enjoyed it a lot too.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Karen, Thank you so much for your loyalty to our property. Please let us know if there is anything we can ever improve upon as it's returning guests like yourself that help us succeed. We do look forward to your next visit!

"Worst stay ever in a hotel"

1
21/07/2016

Our stay at BEST WESTERN Lakewood Inn, Hebron, OHIO was the worst stay we have ever had. We were looking for a place to stay while traveling. We used TripAdvisor to select this hotel. It had good reviews. As we walked thought the entrance to the hotel, we saw a big sign "No guns Allowed". After checking in, The first sign we saw in our room was about no stealing of items in the room (pillows, hair dryer, bed covering, etc). As we walked around the hotel, we never saw any families or older people. All were in their 20 & 30s and not looking very friendly (I know, can't judge a book by it's cover). We went to bed around 11pm and the noise started. Noises from above and the adjoining room. Loud tv and people appearing to arguing. We turned up the air conditioning unit to try to drown out the noise but the unit keep stopping. We thought about calling the desk but based on the people staying there, we were very concerned about our car and our own safety if reported the problems. We packed up at 2:30pm and checked out. I talked to the desk manager and he said he would kick them out. We were packed up and just wanted to get the hxll our of there. He said he would tall to hotel manager and see if we could get some type of a refund. They took our money but the refund never happen. You should never have to experience this type stay. I recommend you should not take a chance on this hotel. This should be zero stars!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Wander_guy, I am sorry that you did not enjoy your stay with us. You stayed during a once per year special event at a nearby event center and we've not had any problems with those guests in the past, however since they were attending a special event I can imagine that they may have been noisier than you would prefer. I do wish you would have called down to the desk because we would have made sure to ask them to quiet down without sharing the identity of the complaint. The event fills all the hotels in the area at that time of year for 2 to 3 days. As you noted we do usually receive very positive reviews and assure you should you try us again it the future that you would have a great experience. We care about all of our guests and as noted we have not had any problems with our guests during this event and do our best to provide exceptional service at all times.

"Does the job"

4
20/07/2016

The rooms are comfortable. The beds are spring so they are softer and when one person rolls both people feel it. The pillows are very soft. Our room had good air conditioner as well as a refrigerator with a freezer and a microwave. The fridge is not big but it has enough room for a couple of things. The shower water pressure is really good but the head has water spraying all over the bathroom.. the toilet is right next to the shower and I would say that room is a little too small.. u can't really turn around too much in the shower area. The sink is seperate. The upside to it there is a grocery store and subway and a Japanese restaurant literally right across the street. The store has everything so if you forget something it's at a arms reach. There is free breakfast available from 6am to 10am..

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Lazarz06, Thank you for taking the time to share your experience with others. We appreciate and log all feedback for future improvements and enhancements.

"excellent"

5
28/06/2016

Hotel very nice and clean. pool area awesome. Breakfast area great layout never ran out of anything. staff very friendly and helpful with things to do around the area.. Only thing no elevator It did not bother us. but if that would bother you I suggest about a room on ground floor. so far the best best western we have stay in.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Brookel995, Thank you for sharing your experience with others. We are so glad that you loved the pool and that our breakfast and staff exceeded your expectations. We look forward to seeing you again!

"Very nice and comfortable"

5
23/06/2016

We needed a place to sleep on a long drive through Ohio. We weren't there long as we arrived around 11pm and had to leave by 6:30am. The hotel was sold out so I was glad to have made a reservation ahead of time. The desk clerk was friendly and the room was very nice, updated, and comfortable. I would stay here again for sure.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear landpilots, Glad to hear you enjoyed your stay. I'm sorry you had to leave before enjoying our hot breakfast and amenities. We hope next time you can stay a little longer.

"Best Place Ever!"

5
20/06/2016

The staff could not have been more friendly or helpful with my stay. They were thoughtful and considerate of my grandson traveling with me. The entire hotel was clean and well maintained and the staff was always cleaning.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Judy I, Thank you for sharing your experience with others. We strive to constantly improve and are so glad that you found our staff to be caring. We look forward to seeing you again soon!

"Terrible pillows!"

3
19/06/2016

We stayed here one night while visiting family. The room is average. We had a King bed. The bathroom is small and the sink is separate from the toilet and shower. The mattress was comfy BUT the pillows are the worst! 4 small cubes that they called pillows! Terrible! Not sure we would stay here again based on that! Oh, and the breakfast coffee is weak, weak, weak!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear ppijacki, Thank you for your comments, we would love to have you stay with us again and can offer other types of pillows for your comfort that we have on hand. We will check on the coffee as well and are always open to doing our best to meet and exceed our guests needs.

"the wedding"

4
17/06/2016

Facility was clean and staff was very pleasant!! Other than no elevator for the elderly in our family the stay was great, parking plentiful and close to the rooms, pool area was really nice, kids had fun!!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Margaret K, We are so glad that your family had a great stay with us. Thank you for letting people know that our ground floor rooms are best for some guests. We do hope to see you again and will ensure that your room location is perfect for your family.

""Wonderful Place to Stay in Hebron, Ohio""

5
14/06/2016

Every June, my neighbor and I always visit Hebron, Ohio for his annual class reunion and stay at the Best Western Lakewood Inn. First of all, the location of the hotel is ideal-close to the interstate, a grocery store and a gas station. The hotel itself is a beautiful building that has been well maintained and is run by a very efficient and friendly staff. The rooms are very comfortable and clean and are equipped with a microwave and refrigerator. Included with your room rate are free wi-fi and a free complimentary breakfast every morning from 6:00 a.m. to 9:00 a.m. The breakfast is a great way to start your day! They also have a wonderful indoor pool with a jacuzzi and sauna that is open from 8:00 a.m. to 10:00 p.m. After a full day of sightseeing, amusement parks, shopping, etc., it's nice to come back to the hotel and spend some time in the pool area. The swimming pool and jacuzzi are well maintained and very relaxing. All in all, I would highly recommend the Best Western Lakewood Inn...a great place to stay!

"Needs upgrade"

3
13/06/2016

Needed upgrade and cleaning. Hump in floor and doors not opening properly did not make it easy to bring in the cart with our baggage. Best thing was the location. Nice swimming pool even if didn't get to use it.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear George H, Thank you for taking the time to let us know how e can improve and what you enjoyed as well. We do consistently upgrade and take your comments into consideration. We do hope you will stay with us again in the future.

"AWESOME Experience"

5
31/05/2016

This hotel is by far the cleanest I have ever stayed in. The staff were ALL consistently smiling and offering assistance with me and my grandchildren. The breakfast was over the top. The quality for the rate was perfect for me.

"Lovely place"

5
24/05/2016

Our RV broke down and we were forced to stay here while it was being fixed. The hotel was clean, the beds were comfy, and the staff went out of their way to make our stay enjoyable. The hotel is in a super convenient area and I have no complaints about our stay.

"Nice Hotel, but with a bad bed"

4
15/05/2016

The hotel overall was very nice. The lobby, breakfast area, and rooms are clean and nicely decorated. The staff was helpful and courteous. While overall I would give the hotel a good rating and would use them again, I was disappointed by the fact that one of the queen beds in our room was so bow-shaped that it was "unsleepable." We didn't know that until late at night, and so fortunately there were just 2 of us and we were able to share the other bed. The manager gave us a discount because of the issue, but I guess the fact that a room with a bed like that was rented to us bothers me. So, while it was overall a very nice place and I'm rating in "very good," I would say to check out your room facilities careful when you check in.

"Great Stay"

4
11/04/2016

Needed a hotel for a quick stay (shower and sleep). The hotel was quiet, clean and very much worth the money. The breakfast was good and hot. The accommodations were great. I would highly recommend this hotel.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Doug, We are so glad to hear you enjoyed the breakfast and the quiet stay with us. We look forward to seeing you again int he future.

"Pretty decent room, not many other options"

4
11/03/2016

Clean room, comfortable beds....can't ask for much else. Will stay again. There isn't a lot in the area. However there is a grocery store next door which is extremely convenient. I think there are places for food about a 15 minute drive away.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Gardner K, Thank you for taking the time to leave comments regarding your stay. We are glad that your stay was clean and comfortable. We hope you found the in room refrigerator and Microwave convenient with the grocery store next door. We hope to see you again soon.

"Great find for a last-minute stay"

4
22/02/2016

Stayed here at the last minute after choosing not to drive home. Easy access to the freeway and a 10 minute drive to Denison. Was greeted warmly on check-in, placed in an accessible room (didn't need that, but it was OK). Lobby and room were both clean. Never was able to access the wireless, but I really just wanted to sleep. The drapery did a great job of blocking the sunlight in the morning. Breakfast selection was great, with both hot and cold options available. I would definitely stay here again.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Thank you so much for staying with us! We are so glad that you enjoyed our breakfast, we are continually adding more items and working to maintain and improve quality. I am very sorry to hear about the wireless issues as that is one area we generally excel as we understand the importance of all the family devices working quickly. We look forward to seeing you again.

"Great place to stay"

5
15/02/2016

Have stayed at this hotel before, always receive great service, quiet, close to Interstate. They have a really nice breakfast, wonderful pool and hot tub. All the staff was really helpful and accommodating.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Cindy W, Thank you so much for your loyalty to our hotel. We are so glad you enjoyed the breakfast and hope that you liked our new additions such as Krispy Kreme! We look forward to seeing you again soon.

"Just Lovely!"

5
08/02/2016

BW owners are unique, but they train their staff, add special touches, and they rarely disappoint! We stayed at Hebron a few years ago, and decided to drive the l0 miles away from our Midland Theater "Little River Band" datenight in Newark instead of staying at the nearby DoubleTree and it was worth it! Breakfast items included sausage and bacon, eggs, biscuits, and all the other expected continental items plus delicious coffee. The staff were all very pleasant and efficient, and there were extra treats here: Famous Amos cookes, popcorn, and mints in our room. Our morning at Dawes Arboretum the next day was special too. Just Lovely! Go There!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear SummerDakotaBandit, Thank you for taking the time to share your experience with others. We are so glad that you chose to stay with us after your concert! We look forward to your return next time you are in the area! Please always let us know if there is anything we can do to improve.

"3 times a week"

5
03/02/2016

I stay here for work three times a week, its very clean and quiet hotel. It has a Pool, gym, and a very friendly staff, Krogers is across the street as well as a subway Chinese restaurant, highly recommended.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Michael P, We can't thank you enough for your constant business at our hotel. Please let us know if there is ever anything you need. We look forward to seeing you next week!

"Great Stay, Just Wish Pool Was Warmer"

4
29/01/2016

We stayed for the purpose of a leisure trip, a weekend away with a pool for something fun to do. The trip was great, hotel was great, staff was great, breakfast was great, rooms were clean. The only downside was the pool was pretty cold and the air temp in the room with the pool was cold and they had overhead fans on.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Shannon M. We are glad that you enjoyed the staff and breakfast! We are sorry that the pool was cold and have reviewed the use of the overhead fans. We hope to see you again soon!

"USPS"

5
19/01/2016

This is a SUPERIOR hotel with EXCELLENT management and staff. The rooms are always clean and spotless. The staff is extremely helpful and knowledgeable. I highly recommend staying here and coming back if your ever passing through Ohio on I-70.

"Executive"

5
18/01/2016

Fine hotel with professional customer service, clean and fun family atmosphere. Accommodations offer many exciting attractions throughout the Southeast Ohio hills and landscape. Relax with the Buckeye Lakes close by for good summer entertainment.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear gdokker, We are so glad that you enjoyed our stay with us and our location. Providing great customer service and a clean comfortable hotel is our #1 goal and we are so happy to have met your expectations. We look forward to your return.

"Average Property, Convenient location"

3
17/01/2016

Wanted to be East of Columbus starting our second morning heading to DC and Hebron was a good option. Booked the property through Priceline for just under $100 all in. Considering the proximity to Columbus we thought the rate was fair. The property is older, but well kept. The double queen room is very small with the vanity sink in the hallway, and an enclosed toilet and tub/shower. Beds were comfortable and the rooms were clean. Breakfast was standard for hotels at this level.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Wausau, Thank you for taking the time to share your experience with others during your trek to DC. We are so glad that you enjoyed the comfort of the beds and the cleanliness of the room. We are continually upgrading our breakfast as well. Safe Travels!

"Beautiful Suite!"

5
11/01/2016

We had an amazing suite booked and were very impressed with the room we got once we arrived. It was so clean and tidy! The room was very big and the hot tub in the room was clean & in good working order. We couldn't have asked for a nicer room to stay in. We were having a night away from the kids( which is rare), and it was amazing! Khaliq was so kind to us & we even got upgraded! I would stay again if I get the chance to!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Rosie W, Thank you so much for your kind review. We know how rare and wonderful it is to get away for a night and are so glad that we were able to upgrade your room. We do hope to see you again soon!

"Worse hotel in the world. General manager is a rude ffol."

1
01/01/2016

Numerous issues with the room and the motel in general. Discussed the issues with the manager and was told "nothing is perfect in this world". There are other motels in the area and no need to waste your money here. The owner of this motel must be extremely stupid to have hired the motel "general manager".

"Horrible and misleading"

1
21/12/2015

I booked this hotel for my daughter and myself as part of a Christmas present while in town for Roman Attwoods toy drive. I chose it for its advertised pool, hot tub and hot breakfast as well as pleasant looking rooms. First we got there only to be told by the front desk clerk in sweats that the pool and hot tub were closed til Dec 24. Online all sites say "only 1 room left" etc appearing as if they were full. Our car was one of maybe 5 in the lot all night. We took our luggage in and went to dinner. The room was small and dirty (see pic). We came back and watched a little TV (after figuring out it wasn't coming on because it was unplugged). The heat was off too which I turned on around 1am before retiring only to wake drenched as it was unbearably hot (heat was set at 72) so I tried setting it on auto which it wouldn't do. I then turned it off but the room got cold fast. Finally I went to the front desk around about 4am and all that was offered was for me to try unplugging it and plugging it back in and a note was left for the GM. After no sleep we got ready and went to breakfast and I to talk to the GM. I was called a liar, repeatedly insulted, asked why I didn't come down sooner and told the pool closure was on their website which it still is not. I called my husband and told him what was happening to which the GM grabbed the paper where he claimed the pool closure was listed and said if I was going to tell anyone of it he was done dealing with me and he marched back into the office. The breakfast was inedible other than the bacon. Biscuits and gravy were watery, sausage pale and foul tasting. Fruit was ok. With nothing being as offered, no sleep and a long drive ahead of us that night I was only offered a discount after contacting Best Westerns customer Care. I am greatly disappointed in Best Western at this point. (Pics are of bed skirts and empty parking lot)

revmgrdesiree, Revenue Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Lori J, We apologize that you were not 100% satisfied during your stay. I wanted help explain a couple of your concerns. You noted the "1 Room Left" online however that is something that online travel agencies display and it could mean that just 1 room is left in that particular room type and I do apologize if it was misleading however we have no control over their algorithms. We did post our 10 day pool closure for maintenance online in every location we were able to do our best to inform our guests but every website has a different spot they post these announcements so it is possible to miss it. I can definitely understand how disappointing it is to look forward to using these amenities and find that it was closed. I appreciate you letting us know about your TV and Heat concerns as we have made sure to review the room in depth to ensure that future guests don't have a poor experience as well. We have also upgraded our breakfast and added Donuts and 4 juices choices as well as other items . We do hope your future stays with Best Western are without concern.

"issues with room"

2
12/12/2015

lock on sliding door was not there broken heat stayed on non stop. even when turned down breakfast was low on items at times didnt seem like they wanted to refill items and also tv kept displaying a menu screen from time to time

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Louiss181, Thank you for your note so that we could investigate further. We hope you enjoyed celebrating your 31st anniversary with us in our Executive Suite. Our general manager remembers checking you in and offered you a late check out for your special occasion as well as greeting you the next morning and asking you how your stay was when you dined alone in the breakfast room the next morning. In the future we hope you feel comfortable reaching out to the front desk when you have a concern so that we can address it while you are with us. We did check the room immediately upon seeing this review and found that the chosen setting was on "Fan" rather than "Heat" which makes the unit run constantly. We have checked on the TV as well.

"A very pleasant stay at the Best Western in Hebron"

4
01/12/2015

Overall, there was very little not to like. Our room (single King bed) on the second floor was comfortable, clean and well-appointed. Every encounter I had with the front desk was pleasant. We enjoyed (and used) the convenience of the refrigerator and microwave (along with the popcorn that was provided for free). I found our bed to be rather firm, which was a disappointment for me, but that is a matter of personal preference. And on a VERY minor note, the TV didn't respond to most of the remote commands (lack of compatibility?), which meant that in order to turn on the closed captioning, I had to fiddle with the manual controls on the TV for several minutes to get it to work. But again, those are very minor issues and wouldn't apply to all travelers. The hotel is very conveniently located across the street from a gas station and supermarket, it's only a mile off of I-70, and it's a fairly short drive into Heath for any of the restaurants and other options you might be looking for in a midwest small town. We did not take advantage of the hotel's breakfast offerings, so unfortunately, I can't comment on that either way. If not for my incompatibility with the bed's firmness, I'd gladly stay here again, and I'd have no hesitation recommending it to others.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Chris P, Thank you very much for your honest review. Thank you for letting us know about some of the small issues you incurred as we will be sure to check the remote control settings to avoid future concerns. However, we are so glad that you enjoyed the stay, the friendly staff and the free popcorn. We do hope to see you again in the future and that you will have time to stay for breakfast!

"Best western in Hebron a disappointment"

3
29/11/2015

Booked this hotel on Priceline s a supposed two and a half star hotel because of location off interstat and many positive rreviews views that rates it eight out of ten stars, but I was disapponted. While location was good, and there was a larg refrigerator and microwave, I was expecting a nicer room and hotel for price we paid. Stairs to room were stained, hallways dim and smelled of smoke, room and furnishings were cheap and dated and drawers would not stay closed in dresser so my husbands bumped into them during the night, the breakfast buffet had limp bacon, pale and tasteless egg patties although do it yourself waffles were good and they did have hit syrup, a good touch. Walls between rooms and in halls were thin enough you could hear what was going on inside, felt we paid too much for an only average room.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear mothership1, I'm glad that you enjoyed the waffles and syrup. I am sorry that we did not meet your expectations, we are listed as a 2.5 star based on specific amenity requirements so you should see consistency when bidding on Priceline. We are definitely researching the smoking notes as we became a 100% smoke free hotel about 2 years ago and if there was smoke someone is violating our rules. We do hope that you give us another chance in the future and other Best Western hotels. We would be happy to help accommodate your needs if you reach out to the desk if you are not satisfied with your initial accommodations. When using Priceline bidding option you are not given a specific room type so more communication with our staff can be helpful.

"Best Western, Hebron, OH"

5
27/11/2015

Excellent accommodations, attractive lobby, comfortable and attractive rooms, courteous staff. We appreciate the amenities such as the pool and the free copies of USA Today. We travel between PA and KY and always choose to stay at Best Western Lakewood Inn in Hebron, OH.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Jeff B, Thank you for sharing your great experience with others on Trip Advisor. We know your time is valuable so we appreciate you taking the time. We look forward to seeing you again soon.

"GREAT PLACE, GREAT PRICE, ANOTHER ONE I'LL GO BACK TO"

4
02/11/2015

Close to a Subway, a Krogers, and a nice little Chinese/Japanese place. Clean, quiet, good service, what's not to like?? If you read my reviews, you know I do not sugar coat anything. I like this little place!

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Scotsfoodie2014, Thank you for your review, we are so glad that we met your expectations. I see that you have 11 reviews so for you to share that you like our hotel and that you found it to be clean, quiet and have great staff means a great deal. We look forward to seeing you in the future.

"excellent location"

4
29/10/2015

hotel's location is excellent. Kroger is right across from the hotel is it about 2 mins away from the highway. Also there are many restaurants at about 10-15mins away from the hotel. Rooms were basic and clean. But the really good thing about this hotel is the quality of their staff. They are really polite and helpful, also they are ready to help you even in the middle of the night. The free breakfast option was good too. Also the fitness center and the swimming pool were a good addition. Overall, I would highly recommend a stay at this hotel.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Peshotan I, Thank you for your recommendation of our hotel. It is so wonderful to continue to hear how polite and helpful our staff is as we pride ourselves are providing exceptional service. We are pleased to hear you enjoyed our other amenities as well. Thank you for staying with us.

"After Reviews thought would be Better"

3
03/10/2015

We stayed for one night at this hotel. The staff was friendly that is about all i can say there. We stayed there to not have to drive over 3 hours home after an Alan Parsons Project concert at Midland Theater in Newark, Ohio. Many of the available hotels closer to the event were booked or not great reviews. This one got good reviews. SO, here we stayed. Had a Fridge and microwave. Fairly clean, bathroom was in need of new grout and flooring. Room 114, had 2 rips in the sheers on the windows, my bed sheet upon turned down had grease mark (see photo) from the washer and or dryer on it or someone set a can of grease on it. My bed had a spring or something that hit me in the back and when i moved it made a loud Boing noise. I didn't sleep all night. should of just drove home for that 124.99 plus tax. There was a Krogers and a gas station next door other wise you had to drive about 7 miles away for food, shopping etc.. No Lounge at the Hotel. Expected way more for the price. There is a tacky list of cost card if you steel bed pillows and blankets displayed. WOW tacky. Don't usually stay at best westerns and don't think we will again. I gave it 3 stars cause there were no bedbugs and mold anywhere. Sorry it was just all around disappointing.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Sherrie D, Thank you for sharing your review with us including your room number so that we could make sure that we double check the room so that no future guest has the same experience. I'm very surprised at your experience with the bed as we get many positive comments about our beds, it's one of the areas we hear the most positive comments about except for breakfast and staff. We have addressed the issues in room 114 and continue our ongoing inspections to try to avoid any negative experience for future guests. We are an ultraclean certified hotel and if I am very upset that there were cleanly issues in your room. I hope you let the staff know so that we could remake your bed immediately. I do hope you try us again in the future, thank you again for your feedback so we can continue to improve.

"GREAT BEDS"

5
21/09/2015

This hotel was wonderful. The beds were very comfortable, the rooms were clean. Breakfast had a great selection and the room was clean. The staff were pleasant and accommodating. The hotel was in a safe area with easy access. I would recommend this hotel and I would stay here again.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear 172 Terrieb, Thank you so much for taking the time to let others know that you had a great stay with us! I'm so glad that you found the beds to be extremely comfortable as that is definitely one of the most important things to a wonderful guest stay. I'm glad the staff were accommodating and we do hope to see you again.

"Tripadvisor recommended - but not good!"

2
21/09/2015

We stayed at this hotel based on Trip Advisor reviews - so we were very surprised at the condition and staff of this hotel. Toilet didn't work, bed and dresser were broken, staff were watching pornography at night, Very overpriced for the condition and area. I would give this hotel 2 stars - and that is generous.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear JMkarenh, I am so sorry to hear of your experience. Although we do pride ourselves on constantly maintaining our facility and providing great customer service I do hope that you let us know at the property about these issues? We do have security measures in place for our computer so I don't know how that could have happened and I need to make sure that they have not been removed. We do hope you will return to have a better experience because as you can see from the majority of our reviews your experience was the exception to the rule and unacceptable to me. We'd like to make it up to you. Thank you for your feedback.

"Labor Day Family Reunion"

5
16/09/2015

This hotel is one of the nicer hotels I have ever stayed in (and I work in insurance for hotels/motels) so I am very picky! Housekeeping did a great job making sure we had plenty of towels, soaps, etc. and they even go so far as to leave a bag of popcorn near your microwave (nice touch.) Our first morning there the girl who served breakfast called out so the manager was running the front desk and maintaining breakfast and did a GREAT job! Bless his heart he definitely made sure everyone was satisfied. The indoor pool is nice, very well maintained, and they even have pool towels which makes things much easier. Especially with 2 six year olds wanting to swim multiple times a day. In a very centralized location and easy to find. I would stay again and kudos again to the gentleman (I am assuming manager) that did a great job running every aspect of the hotel at our stay.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Hannah, Thank you so much for sharing your experience on Trip Advisor. We are so glad you had and your family enjoyed your stay with us. We hope to see you again in the future!

"Comfortable and Clean for Overnight"

4
13/09/2015

We only needed a bed for 7 hours as we continued our cross-country trip. This hotel met what we needed. We were able to make a reservation at 8:30 pm that night. Price about $10 more than hotels further west -- but price probably reflected that we were not far from Columbus, Ohio. Second floor room was quiet and adequate for the night. Had refrig and microwave, updated HAC, and comfortable bed -- (sheets a little worn, but were clean and not too scratchy). Free breakfast included hard boiled eggs (so real protein available). Nothing really to complain about.

revmgrdesiree, Manager at BEST WESTERN Lakewood Inn, responded to this review
Dear Mary A, Thank you for your taking the time to write a review of your stay with us last week. We are so glad you enjoyed breakfast and had no complaints. We look forward to seeing you again in the future.