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Best Western Plus Heber Valley Hotel, Heber City

5.0/5  - basé sur 154 notations.
1227 S US Highway 40, 84032-3823, Heber City, United States - Voir l'itinéraire
Best Western Plus Heber Valley Hotel - Façade Best Western Plus Heber Valley Hotel est idéalement situé dans le centre de Heber City. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Impeccable. Nouveau. Palpitant. Le Best Western Plus Heber Valley Hotel est un établissement moderne de milieu/haut de gamme situé au cœur d’Heber Valley. Cet hôtel dispose de 82 chambres décorées avec goût, conçues pour vous garantir une relaxation complète dans l'une des plus belles villes du centre de l'Utah. Heber Valley est connue dans le monde entier pour ses nombreuses activités : ski, motoneige, randonnée, pêche, canotage, tourisme, magasins et autres activités locales tout au long de l'année. Suites familiales avec cuisine équipée, suites d’affaires pour séjour prolongé avec kitchenette, piscine ouverte 24 heures sur 24, bain bouillonnant, marché et salle d'entraînement, cheminée extérieure et barbecues, petit déjeuner buffet chaud, complet et gratuit, espace de réunion et un personnel dévoué à nos clients ne sont que quelques-uns des nombreux équipements et services que vous trouverez au Best Western Plus Heber Valley Hotel.

Best Western Plus

Heber Valley Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Services de massage
    Services de massage
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 154 voyageurs
Note attribuée
Excellent
134
Très bon
15
Moyen
2
Médiocre
1
Horrible
2
CONSULTEZ LES AVIS POUR
En couple En couple
38
En famille En famille
73
Escapade entre amis Escapade entre amis
9
Professionnel Professionnel
24
Voyage solo Voyage solo
6
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great new facility"

5
07/11/2018

We were there during the Heber Valley Cowboy Poetry Gathering October 26 - 29 and could not have been more delighted. Beautiful new hotel, very comfortable, and the staff was friendly and helpful. Thanks to Deanna and everyone for an especially nice stay. The complimentary breakfast is better than most, too!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for this awesome review! We would LOVE to see you again next year. :) All the best.

"AWS Custom Builders, LLC-Owners"

5
07/11/2018

We have to come to Heber finish the remodel at the Mountain Land one stop. The owner of Mountainland Muhammad got us a room at his highly recommended Hotel, the Best Western Plus. I must say that John and all the other staff went out of their way to see to our comfort. The pillows are heavenly, the room was exquisite and clean, the breakfast was delicious and the pool and the hot tub seemed extremely inviting. AWS custom builders will definitely recommend this hotel to all our business associates and Friends.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! Thanks so much for leaving a review for our hotel! It means the world to us, and we would are so appreciative of your business. All the best!

"Best Western Plus - Heber City"

5
04/11/2018

Diamon Select Elite Member here and I love this place! One of my favorite Best Western hotels to stay at and I've stayed at a lot of them. From the exterior BBQ grills, to the fantastic pool/hot tub, to the spacious and comfortable rooms, this place rocks! Friendly stay and beautiful décor. Keep up the great work!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We hope to see you again soon!

"Excellent Hotel"

5
04/11/2018

Everyone was awesome. The woman who checked us in went out of her way to make sure we got a room that would work for me. (I have some mobility issues). The managers (I talked to two of them at different times) were friendly and accommodating. The kitchen ladies fixed egg whites for me each morning. One desk clerk in particular went above and beyond the call of duty to help me with something. He was kind, caring, compassionate and considerate. The cleanliness of the entire hotel was above reproach. Trust me, if I was unhappy, they would have heard about it. For the most part, the breakfast food was fine for most people. I have certain restrictions but I know you can't have everything. I did wish there had been recycle bins for plastic water bottles, but not a lot of places do. We were in room 429 on the mountain side and had a great view of them. It snowed a bit during our stay which made the view even better. There were plenty of outlets for our electronics. This is usually a pet peeve of mine but in this case, I was very happy. The ADA rooms are on the first floor with a king bed. I gave up that up in order to be on a higher floor. There was one grab bar in the shower and they sent up a rubber mat for the tub.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
This is a phenomenal review! Thank you for taking the time to share you experience in such depth. We do our best to deliver superior customer care and are so glad you've recognized our efforts. Safe travels!

"Excellent place and service"

5
03/11/2018

My family stayed here a couple weeks ago and had a wonderful experience. The rooms are comfortable, and the tea in the lobby and late night hot tub was much appreciated. Breakfast was delicious, but my mom and I, both vegetarians, were disappointed to see that the eggs were all served pre-mixed with sausage. We asked the woman prepping the food, Erica, if they were able to do eggs without meat and she quickly prepped a generous portion for my mom and I, which fueled us for a great hike that afternoon. Thank you Erica! My only complaint is that the bathroom doors do not fully close. This means that if you are sitting on your toilet and someone else opens the door to the room the person in the hall can see straight through to you on the toilet. Everything else about the hotel is flawless. Please adjust the doors and then it will be perfect.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your feedback! We are beyond anxious to improve our barn door feature in our bathrooms and look forward to a better solution in the near future. Stay tuned!

"Deanna and Keaton at the front destroy was both friendly and very helpful!! Great place to stay!! Breakfast was amazin!"

5
29/10/2018

Our stay was amazing. The staff was kind and helpful . We needed a place to store a few things. And they were gracious enough to do that for us.And the breakfast was amazing every morning. There were waffles pancakes eggs biscuits and gravy. Anything you would ever want for breakfast was at the breakfast bar. One morning they were out of whip topping I ask and they delivered right to our table Favorite was pool spa was open 24 hours a day. I would highly recommend

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Bam! This is an awesome review! Thanks so much for your business. We'd love to see you again in the future! :)

"New and good in an area without such offerings"

5
24/10/2018

Very good, pricey but OK value for money. The new hotel offers a lot, spa and pool small, as is the breakfast room, but the staff is professional and extremely friendly and helpful to everyone and also funny and engaged.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
That's what we like to hear! Thank you for recognizing our efforts. :) We hope to see you again soon!

"Great experience!"

5
24/10/2018

All the staff at this hotel are wonderful! They were all very friendly and helpful! Erica was great at breakfast and went above and beyond for us! They keep the hotel very clean! And it looks brand new still! We will definitely be coming back here every year!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
YES!!!! Great review! Thank you so much for your business. We'd LOVE to see you again in the future. :)

"Great Experience!"

5
22/10/2018

My husband and I spent a weekend here for a quick getaway and we loved it! The building was beautiful and sparkling clean! The staff was incredibly helpful, "Keaton", one of the managers specifically went above and beyond, he was so engaging and personable, he really made our experience exceptional! The breakfast was delicious and the location was central. Will definitely be back!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We completely agree! Keaton is a rockstar. Thank you for recognizing our efforts to lead the lodging industry in superior customer care. :)

"Awesome!"

5
21/10/2018

Absolutely amazing place awesome customer service!! David and marly were extremely helpful and quick to help! We came in after a fairly bad experience across the street and they made good where the competition epically failed! Thank you guys for making our stay comfortable and easy! Check out was easy and Deanna was quick to answer all our questions and was quick to set us up with there rewards program!! Thank you! See you guys in November! Btw breakfast was beyond what I expected Lots of different options and was amazing! I highly recommend this place to anyone

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
THANK YOU! This review is amazing! Thank you for recognizing our efforts to lead the lodging industry in superior customer care. We would LOVE to see you again in November. Safe travels!

"Home away from home"

5
21/10/2018

This is mine and my husband home away from home best breakfast in town! And its free! Erica is one amazing cook and Keaton who works the front desk is so incredibly nice and so funny we will definitely be staying again!!!

"Stylish"

4
17/10/2018

Nice staff, very stylish decor, comfortable bed, dogs are allowed. Tea and coffee available all of the time. Laundry available. Good internet connection. Breakfast is typical Best Western breakfast. Large room. Slow WiFi! No bath tub in our room, not sure about others.

"Excellent stay!"

5
17/10/2018

Friendly and helpful staff, VERY CLEAN, rooms are beautiful and new. We had a king suite - the bed was comfy and kitchenette was stocked/clean. Bathrooms great. Breakfast was delicious. Very accommodating staff. Would absolutely stay here again if we were in the area.

"Nice and New"

5
13/10/2018

For our last night in Utah, we went to Heber City and stayed at the Best Western Plus. Decent price, and great accommodations equals great value! The bonus is that it's quite new! Desk staff is very friendly and helpful. Families will enjoy the 24 hour pool! We “oldies” enjoyed the hot tub.

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for this awesome review! We are so happy you enjoyed your stay with us. We appreciate your business and hope to see you again soon!

"Girls' Weekend Getaway"

5
13/10/2018

We had the best Girls' Weekend Trip ever! The Best Western staff was kind, courteous, and helpful. Keaton came to our technology rescue in the conference room; his perseverance saved the day. We've already booked our next visit for April!

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Girls just want to have fun! That's awesome! We are so glad we could provide a weekend getaway for you and your girls club. Make it a tradition; we'd love to see you again. :)

"Lovely!"

5
12/10/2018

We stayed just one night, but wished we could have stayed longer. Room was clean, quiet, and well appointed. The staff was great, and we took full advantage of the pool and the treats in the lobby. Two newspapers to read over our delicious breakfast. No problems, and nice people at the desk and the breakfast room. They even had gluten free items! We will be back.

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Boom! Thanks for the amazing review of our hotel! We're so glad you enjoyed your time with us. :)

"SC hikers"

5
02/10/2018

rooms were large & hotel had just turned 1yr old. COMFY beds,mini fridge & microwave, quality breakfast. Front desk started the fire pit for us on a brisk/chilly late Sept night & it was fantastic to sit outside by the fire pit while having an after dinner brew. only had 1 night, but wish could've stayed for more.

"Excellent Experience!"

5
29/09/2018

Staff was very outgoing and helpful, the room and accommodations were too notch. I haven't been at a Best Western in years but if thos the way they run the operations at all their locations it won't be my last stay!

"Excellent Best Western"

5
29/09/2018

Everything that you want! Clean, friendly staff, quiet, comfortable beds and pillows, good breakfast, good rates, nice hot tub and pool! I highly recommend this hotel. Wish that I could have stayed longer.

"Don't waste your time or money ."

1
25/09/2018

This hotel's manager is the worst I have ever had the displeasure of conducting business with , he has less than zero customer service or interpersonal skills , he does not honor anything or anybody . Advise Best Western to upper management , get rid of him because he is costing your hotel in reputation and business . Advise to customers , a newly refurbish Holiday inn just across the street with ten times better friendlier and accommodating service than that of the above "worst western"

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello Arnon. We apologize you had this experience at our hotel. We do our best to accommodate early arrivals when possible. The reality is, we must be given time to properly clean our rooms from previous guests before our future guests can occupy the room. Attempting to check-in at 10:30 AM simply does not give us the chance to provide a room that has been cleaned to our standards. Our hotel check-out time is 11:00 AM. My front desk manager has been trained to do his best to accommodate early arrivals, but in this situation, a 10:30 AM check-in simply was not possible. Thank you for your feedback.

"Awesome place to stay"

5
20/09/2018

I stay at alot of best western and I must say this one is way above the rest. Great staff great rooms and a very good breakfast one of the best. I would definitely stay here again. The staff were over the top friendly GREAT PLACE TO STAY

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thanks so much for this awesome review! We big time appreciate your feedback. :)

"Best Ever"

5
31/07/2018

We loved our stay in Heber. The beds were soft and supportive. We had a fantastic nights rest. Staff helpful and friendly, and the breakfast was filling with lots of options. The rooms was well designed and clean.

"Clean Quality in Heber City"

4
30/07/2018

We arrived in Heber City after a long drive and entered the large and clean lobby of Best Western Plus Hotel. Deanna greeted us, and though we were early for a checkin, she found an available room and we were in our room and relaxing within 5 minutes. Our room was spacious, clean, with a small refrigerator, sink, and microwave, and a 42inch flatscreen with lots of channels. Breakfast in the morning was surprisingly good for the rate of the room. Breakfast options were cold cereal, yogurt, waffles, pancakes, bacon, eggs, sausage egg cheese biscuit sandwich, bagels, muffins, fresh fruits, juices, coffee, tea—in other words, something for everyone. Real plates, silverware, and cloth napkins is a nice touch. The breakfast table and chairs area is very comfortably arranged, and also in this area is a long table with several phone charging stations available. In the lobby is a very comfortable couch and chairs with a TV and a fireplace. Also available is an outdoor area with two barbecue grills for hotel guest's use.

"CLEAN,CLASSY,AND CUSTOMERS FIRST"

5
27/07/2018

Fantastic experience! The service was great and the hotel is very clean. The wide spread of breakfast options was also delicious! The room was large and clean. Beds very comfy. And the pool is open all night!

"Beautiful new hotel!"

5
26/07/2018

Heber Valley is gorgeous! Our suite was a two room with a full kitchen which was a pleasant surprise. John, we hope to see you again on our next venture! All staff was wonderful!! Definitely going to visit again...

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We look forward to you visiting us again! Thank you for taking the time to review our hotel. We are happy to hear you were able to experience our spacious rooms, and wonderful staff!

"Great hotel, wonderful breakfast, wonderful views"

4
23/07/2018

We really enjoyed our stay. It is a new facility, rooms are lovely, great views if you get one of the higher floors, plus a nicely furnished fitness room and lovely swimming pool. The staff was extremely pleasant and made it a wonderful experience.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your kind comments on our hotel and amenities! We are so happy that you were able to enjoy them during your stay. Along with the beautiful view of Heber Valley! Come again soon! :)

"So impressed!"

5
21/07/2018

This hotel was so nice and new. The staff was wonderfully attentive! There were so many extra touches that made me feel the luxury and comfort! I can't say enough nice things! It was close to everything and was such a better value than any competitor.

"Nice, new spacious but expensive "

4
20/07/2018

Nice hotel that looks and feels brand new. Clean Huge rooms. We got a 2 queen with a sofa bed and it was perhaps the biggest non suite hotel room we've had. Breakfast was average. Indoor pool but very small. Expensive though. There isn't a lot of hotels on Heber City and they take advantage of that. I paid over $200 a night for a Best Western budget hotel! Next time I'll plan more in advance if possible so I don't have to pay so much. If it was in the $125-$150 range, that would be more reasonable.

"Disappointed- maybe not so Pet-Friendly"

2
17/07/2018

Reserved a King room online weeks before arrival. At check-in the front desk person stated that he hoped that I didn't have my heart set on a bath, if you want to stay in the same room as your dog then we have to put you in a "accessible" room. This was not what I reserved or wanted. No options or apology given. If this is standard practice why didn't the website indicate this or direct the customer to call the hotel for information/availability of pet rooms. I was handed the key and the clerk started doing something else. I had to actually ask him where my room was. Honestly, it was a strange, uncomfortable experience. I travel extensively with my dog and she has always been welcomed. The $30 fee here was actually more then other hotels/motels charge but when I reserved I thought it would be worth it. The room had an unpleasant odor (urine) and the bedding was not as pictured on the website. Good location and the actual building and grounds are new and nice. I was not asked how my stay was when checking out, just asked if I would like a receipt mailed or emailed. Just overall terribly disappointing. I did reach out to the manager, Kevin, and received a response 5 days later because he was in area without phone service. He found my comments to be "very genuine, level-headed, and informative". No apology and no discount was given, which other hotel chains have told me that they would have offered. Kevin did ask to call me but when I stated I preferred email correspondence I did not hear anything further. It is a nice hotel but pet owners may want to possibly make inquiries about pet policies before arrival.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to share your experience at our property. I am so sorry you found your stay at our hotel unfavorable. As discussed in our prior email conversation, such an experience is very abnormal for our hotel and it sincerely breaks my heart you left unsatisfied. We do our best to provide a positive and memorable guest experience for each of our customers, and I sincerely apologize and ask forgiveness for falling short of that. I would still love the opportunity to speak with you in attempts to ensure your satisfaction. When convenient please feel free to call me anytime at (435) 657-6500. Best, Kevin Henderson General Manager

"Very nice place to reast"

4
07/07/2018

had a great sleep and the bed was very good. The aesthetics and ambience of the motel is very good. They were very busy but the clerk was very calm and efficient in getting all the customers taken care of.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! We appreciate you taking the time to share your experience on Trip Advisor! Summer months are very busy for us and we appreciate that you recognized our efforts to operate efficiently. We hope to see you again soon!

"Finally a good hotel in Heber City"

5
06/07/2018

This is a very new Best Western Plus, which has not even been open a year. I have never been much of a BW fan, because many are really very run down. However, this is a very nice hotel. Big beautiful lobby with fireplaces, outside fireplaces, and has a very inviting feel. Large pool with good exercise facilities. Breakfast is also available, and there are plenty of dining options close by. We were in a suite, which was very large, and well appointed. Heber City is right next door to Park City, where you can pay several times more for a similar room. The Best Western Plus in Park City is about 40 years old, is much more expensive, and is not anywhere as nice. You are also much closer to the Deer Valley Gondola on US 40 than anywhere you could stay in Park City, unless you stay at Deer Valley itself. You can also be to Park City Resort in about 25 to 30 min. However, $1000 dollars a night at Deer Valley, vs $130 in Heber is not chump change. You can be in the Deer Valley gondola parking lot in 15 min from this hotel. If you are wanting to explore the Park City/ Heber Valley, and want to keep your expenses down, you really should stay here.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! What a killer review! WOW! Thanks for taking the time to share such an extensive and thoughtful review of our property. We have a goal to lead the lodging industry in superior customer care, and we appreciate you recognizing our efforts. :) It would be our pleasure to serve you again. We appreciate your business.

"Excellent hotel"

5
29/06/2018

Stayed at this hotel twice in June as we took a road trip back east. The hotel is beautifully kept. The staff is friendly, courteous and helpful. My husband is disabled and the room amenities were great. The bathroom has a sliding door so it is not difficult for a wheelchair bound person to use. The roll in shower was large and the in shower bench was actually useable. The hotel is also pet friendly with a deposit.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! We are so happy we have been able to earn your repeat business. We recognize you have other lodging options to choose from and we thank you for choosing us!

"Very comfortable and attractive place to stay"

5
18/06/2018

We loved this inn. It felt brand new (evidently opened in October 2017), The room was large, comfortable and very nicely appointed, with a nice view of hills. There was a separate sink/bar area with a mini fridge and a microwave. The bathroom was lovely! A broad granite style sink area with lots of room to put your "stuff". The whole establishment was very tastefully decorated, with nice wide halls that were well lit. The lobby had a very appealing seating area and the breakfast was very good. The staff were great. The clerk who checked us in made a special effort to get us hooked up with the free Chargepoint electric charging station in the parking area. We will definitely return when in the area. And a bonus: the indoor pool and spa were open 24 hours!

"excellent hotel and staff"

5
14/06/2018

The staff was very friendly and quick to check me in and help me. The room was wonderful and clean. Bed was comfortable and room comfortable. Loved the coffee and tea in the lobby. Also, the breakfast buffet was fabulous!

"Wonderful retreat!"

5
14/06/2018

From the moment we pulled in we felt at ease. After traveling all day (11 hrs) this was an answered prayer for the soul. The atmosphere was relaxing, staff was helpful, room was gorgeous, bed was excellent and the full hot breakfast was icing on the cake! The hotel opened in Oct, 2017 so it still had that new smell. Overall I would rate it a 5+ And we have stayed at many hotels during our travels and not many make it on our list to review this highly.

"Hospitality Plus!"

5
14/06/2018

The Hotel Concierge, Keaton, did a fabulous job at helping us feel welcomed. There was a little mix-up and he more than made up for it. That guy knows the meaning of hospitality! The room was fresh smelling and very comfortable. Breakfast was excellent. The people in Heber are so friendly! I will definitely stay at this hotel again!

"Took Me By Surprise"

5
06/06/2018

Best Western has leveled up, and it's right here in Heber City. John, the late night concierge was terrific!! He was an absolute gem of a human and deserves a major raise for his kindness and hospitality. They know what they're doing! Save yourself the hassle and book with them directly, vs. Priceline. I was on a roadtrip from the Grand Canyon to Yellowstone and this was my favorite place we stayed. The manager, Keaton was a doll too. All around one of the best hotel stays I've ever had. Keep up the great work, y'all!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
John is one of our most prized employees. He's always happy to be here at work, and does an excellent job at whatever task he has for the day. Thank you for noticing his efforts! We are so thrilled to hear that you chose to stay with us during your vacation, and we were able to earn a top spot on your list of great hotels! THANK YOU!! See you again soon! :)

"Nice hotel and friendly staff"

5
04/06/2018

Very nice, modern, clean hotel with friendly staff. The rooms were nicely appointed and the staff always greeted us as we came in. The views of the mountains were beautiful add well. I would highly recommend.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy to hear that you enjoyed our rooms during your stay here. The view of Heber Valley from our hotel windows is truly stunning! I love knowing our guest get to experience that. Thank you fro recommending us, please come see us again soon!

"Excellent experience"

5
28/05/2018

I was very happy with our stay! Clean, quiet, comfortable and the staff was so friendly and kind. The breakfast had so many options and especially for me, who is both gluten free and dairy free, I was able to eat fully and enjoy what I had. Eggs, sausage, yogurt, cereal, fruit. It was delightful, thank you.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow Amy! What an awesome review! Thank you so much for mentioning our awesome selection of gluten and dairy-free breakfast items. We strive to provide breakfast items that can satisfy a variety of guests; especially those with unique dietary needs. We value your business and hope to see you again soon!

"New and Nice"

3
27/05/2018

This Best Western is very nice since it is brand new. The staff was very friendly. The issue I have at all Best Western is that the coffee is horrible and the breakfast is almost inedible. I avoid staying at Best Western for this reason. Holiday Inn Express is across the street for the same price. Next time I'm staying there.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor. At our property, we strive to provide a superior complimentary breakfast experience for our guests by incorporating items such as farm-fresh hand-cracked eggs, ceramic dish-ware, rolled cloth napkins with stainless cutlery, a waffle bar, pancake station, oatmeal bar, parfait bar, fresh fruit, grain varieties, and oven baked danishes. When you have a moment, would you mind providing any suggestions you may have, or any ideas on how we can improve? I would greatly appreciate your feedback. :) [email protected] Thank you!

"Cared for"

5
26/05/2018

The staff was very friendly. We felt welcomed and cared for. Keaton went above and beyond to help accommodate us! Loved everything about our stay. Out was awesome! We have never experienced a breakfast at a hotel quite like this! Biscuits and gravy, bacon and eggs! We would definitely stay here again and recommend it to everyone that we know!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for writing such an awesome review about our property! Keaton truly understands superior customer care and we are so lucky to have him. We value your business and hope to see you again soon!

"Great and Relaxing"

5
21/05/2018

If you are looking for a very friendly staff, very clean hotel, beautiful surroundings, and a fantastic price then this is the place you need to be. There are allot of things to do and within a short driving distance to multiple locations and adventures.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! We couldn't agree more. We love this area, and feel blessed to offer lodging or travelers who visit. Thanks for taking the time to share your experience on Trip Advisor!

"'Best' Best Western!"

5
21/05/2018

Passing through on my motorcycle in a rainstorm. Staff (Jana) was excellent, pleasant, welcoming. Offered under cover parking for my bike before I even asked! Nice rooms, breakfast, outdoor patio with fire-pit. Thanks, will stay again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! Your heading is exactly what our goal is! We want to be the "BEST" Best Western on earth. Thank you for taking the time to share your experience on Trip Advisor. It means the world to us. Hope to see you again soon! Safe travels.

"Best Girls Night Ever!"

5
19/05/2018

My sister and I took our little girls here for a girls night away and we had a blast! The staff was so friendly and the hotel is brand new, modern, and clean. We had a blast swimming, then eating fresh baked cookies and drinking hot chocolate (all free in the lobby). The complimentary Breakfast was awesome and the kids thought it was amazing! They had pancakes, topped with M&Ms, chocolate chips, whip cream and sprinkles... with eggs and sausage on the side and juice to drink. The adults had fresh waffles with strawberries, and yogurt and granola and fruit. It really was such a fun place to stay. We highly recommended it!!

"Banquet room rental"

5
04/05/2018

We held an event in the banquet room at best western plus heber. It was perfect. We had about 60-70 people. Great facility. We were well taken care of. Our out of town guests had a very nice stay in their spacious sweet. Thanks again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for choosing our conference room to use! We're so happy to hear that it worked well for you and you felt taken care of! Please come back and see us again soon! :)

"Fishing trip to Strawberry Reservoir"

5
30/04/2018

We took a spontaneous fishing trip to Strawberry Reservoir and needed a place to stay. I looked this hotel up on-line and it looked nice. Booked the room. When we got there, we were greeted at the front desk by the clerks. They were very nice. The room was very nice, loved the barn doors in the room. The bathroom was really nicely done, loved the lighted mirror for makeup. Watched the Utah Jazz Playoff game and then went for a swim and to the hot tub. It's open 24 hours, which is a plus! Great nice sleep, then down to breakfast. They have a really nice breakfast and the pancake machine was really cool! While we were eating, the front desk manager “Keaton” came over to check on us. What a nice guy and funny, enjoyed talking with him. He made us feel like we were important guests. All in all, this is a very nice, great hotel. We enjoyed our stay and will definitely be back.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for staying with us during your trip! We're so happy to hear that you were able to enjoy your time here, and that Keaton could help make you feel like you're at home! We hope to see you soon!

"Nice, New, But Not Great for Toddlers"

4
24/04/2018

The hotel is nice, the staff is friendly, the breakfast is fine, it was the same every day. Waffles, bagels, toast, cereal, oatmeal, eggs and sausage. They had a pancake machine but it was broken while we were there. They had cookies out in the late afternoon, but this was at totally random times and they were usually left splitting one as they would be almost gone when our kids found out they were there. The negatives lose a star for me...almost two. There is a nice pool but it was frustratingingly small, the hot tub controls didn't do anything, and even though there was a sign on the door not to prop the door open it was propped open when we tried to go swimming and it was freezing. We called the front desk and they said they'd opened it because they shocked the pool. Lots of kids used the wall of the hot tub to jump into the pool, so we only swam when it was empty. The worst thing about this hotel is the sliding barn doors in the rooms. I know they're all the rage right now but with a toddler it's hard enough to keep them out of the bathroom and from hurting themselves without sliding doors that you can't keep closed. The counters in the bathroom are all open so he was bringing us towels and soap before we figured out how to keep him out. We had to wedge our luggage behind them to keep them shut. Our daughter cut her finger on the handle when she was trying to shut it. Even without a toddler there is a big gap between the door and the wall when the door is shut. Other than that it was a nice room and everything was clean. The cleaning staff was really great, too.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to leave us a review! You have some great feedback. Thank you for being patient with us as we seek out a solution for our barn doors. It is absolutely on our radar. Thank you for staying with us! We hope to see you again soon!

"What a wonderful addition!"

5
20/04/2018

I stayed here although my conference was in Midway at the Zermatt simply because I wanted to check out this new property. I was not disappointed! From the moment I walked in the lovely foyer, where I was greeted by the desk clerk, DeAnna I was treated like royalty. I was so impressed with her courtesy and hospitality. She was quick to get me checked in and into my room. Jana was there to offer me answers to some questions I had about a banquet they were setting up, and even invited me in to look around the banquet room. If I could only say one word to describe the place it would be "classy". The elevator was incredibly fast to the fourth floor where I was staying, My room was large and spacious and spotless. I loved the decor and I liked how there was an extra vanity area where I could do my hair while my sister was in another room showering. Our beds were divine, with quality linens and pillows. We saw some kids in the hall the next day and didn't even hear them all night long so I was surprised they were there, so the walls must be pretty sound proof. I didn't hear any outside noise from the nearby highway all night either, I slept like a baby! The air conditioner and heater worked great and it has a thermostat on it so its easy to control. This is a great place and I will never stay at the Zermatt again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! We are more than grateful for your review! THANK YOU for all the kind words and compliments on our hotel. We are so happy you chose to stay with us during your conference. We would love to have you back again soon! :)

"great hotel"

4
16/04/2018

For a quick weekend trip it was great, it met my expectations. The Staff were great and the property was kept very nice. The breakfast was better than I had expected and the rooms are very updated. The bathroom Door doesn't have a lock and that was a challenge but we would stay there again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We're always happy to hear that we were able to meet our guests expectations!! Please come see us again soon! :)

"Really nice hotel with friendly staff!"

5
08/04/2018

This hotel was fairly new but has been well kept! It was really clean, the staff members were very friendly and made sure I was aware of all the amenities that were offered during my stay! Highly recommend a stay if in the area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Great to hear! We're so happy to hear our staff was able to help you and inform you of our different amenities! Come see us again soon!

"Hotel stay"

5
06/04/2018

Great Hotel, very quiet and huge rooms. New hotel with wonderful service and fresh baked cookies in the evening. Breaky was excellent. Nice fire pit and pool area. Close to restaurants and shopping. Highly recommend

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for taking the time to leave us a review! We are so happy to hear about your experience staying with us! Come back again soon!

"Great Stay"

5
03/04/2018

I had housing fall through last minute and found decided to stay at the Best Western Plus in Heber while commuting into Park City. I am very pleased with my decision. Overall a great stay with friendly staff and excellent service. The breakfast had a variety of items each morning, the complimentary coffee in the lobby was a nice touch. The place was always very clean and comfortable. I had a relaxing stay for a very stressful beginning to my trip. I will definitely stay here again in the future.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy to hear that we were able to help you out in a sticky situation! We would love to have you back in the future! See you again soon! ??

"MW"

5
03/04/2018

Room was spacious and clean. All appliances worked. Breakfast was excellent. The service staff were polite. Location worked really well for us getting to Soldier Hollow events. Location of liquor store next door was a bonus!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Awesome to hear! We love knowing our guest enjoyed our rooms and different amenities! Come see us again soon! :)

"Best place to stay in Heber"

5
03/04/2018

The room was new, clean and quiet. The staff was very helpful and the location is good. I travel to Heber all the time and the problem with the hotels in town is no one has updated their properties. The Holiday Inn use to be nice, but now there are holes in the carpet and last time I stayed there they ran out of hot water. For now everything is new and perfect at the Best Western- lets hope it stays that way.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the advice! We too have a goal to update our hotel as time goes on. It is an extremely important part of running a clean, nice hotel for our guest! Thank you for recognizing the good in our hotel! Come again soon. :)

"New hotel Heber City"

5
30/03/2018

Grateful the hotel was able to cancel my previous reservation due to an emergency health issue and was able to give me best rate without reservation upon arrival. Check in staff were friendly and helpful. Breakfast room girl made fresh decaf for my husband. Would definitely stay again if in the area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are always happy to help in the case of an emergency! We're so happy to hear you enjoyed our awesome staff and coffee! Please come again soon!

"VolleyBall Tournament "

5
24/03/2018

These guys (Keaton) were very sweet and attentive. They made breakfast, check-in and check-out quick and easy. The hotel and our room was very clean. The beds and pillows were comfy. It was a quick over-nighter, but I will definitely stay here again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We love to know we were able to make things convenient for you! Thank you for staying with us! We hope you come back to enjoy the comfy pillows and beds again soon! ;)

"Great place to stay"

5
24/03/2018

Property was clean and inviting while the staff was friendly and helpful. The room was nice sized and you didn't feel cramped. The breakfast had a nice selection and the coffee was good. I would stay there again.

"good nights restaurant"

4
18/03/2018

The hotel was only 4 months old so I'll be manatees were fresh new and clean. We thought the decor was a little above average and we enjoy this day found it comfortable. One nice feature was it their pool is indoor in open 24 hours. Our grandkids love that. The free back braces average for Best Western. But we found the staff professional and helpful.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed your time here with us! Please come back and enjoy our hotel and pool again soon!

"Funny Bathroom door."

5
18/03/2018

The Hotel is nice an new. This new design has a barn type door for the bathroom. Beware the bathroom door doesn't lock and there is a 2 inch gap between the bathroom door and the wall. Not a lot of privacy. The rooms are clean, beds are nice, and they will give you extra blankets and pillows if you ask. If you ask for a late check-out just beware that your room key will stop working and you might get locked out of your room...

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the compliment on the appearance of our barn doors, we too worry about the privacy of them! We're in the process of seeking out a solution to help them be more private for our guest. Thank you so much for staying with us. We hope you come back again soon!

"excellent hotel"

5
17/03/2018

Great hotel. Definitely will put this as a place to stay in the future. They were friendly, clean and very accommodating. We had about 15 teenagers The staff was great with them. We did our best not be loud and ruin it for other guest.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much! We are so happy to hear that you enjoyed your stay here. Thank you for being so considerate of other guest during your stay!?? Come back again soon!

"Great Stay"

5
13/03/2018

We stayed here for 6 nights during the Jr National Championship Cross-County Ski race in Soldier Hollow and rented a 2 queen suite. The suite was very nice, clean and we had plenty of room for the 3 of us. My only suggestion would be to have a better equipped kitchen. The hotel is very clean and the staff was top notched, friendly and helpful. There is a nice pool, exercise room and even a sitting area outside to roast marshmallows. The hotel is within close proximity to numerous restaurants and a state liquor store is next door to buy strong beer, wine and spirits.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much!! For future stays, please feel free to ask the front desk for any cooking essentials you need! We have a small stash available for use. We would be happy to make your stay better! Come again soon! :)

"Soldier Hollow Nordic Ski Even"

5
12/03/2018

This was our first time to Utah. We were very impressed with the Best Western in Heber City. It was in a great location. Had very friendly, helpful staff, great breakfast and an indoor pool that was open 24/7. The internet was fast and the showers were hot. The rooms were very clean.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! We're so happy to hear that we could make your first stay in Utah a great one! Please come back and see us again soon! :)

"Great hotel."

5
12/03/2018

Lots of space, high speed interne and an adequate breakfast. Bathroom with a fan that works well. Something I have not seen in much more expensive hotels. Absolutely essential for a family traveling together.

"Best hotel in Heber"

5
11/03/2018

We had an amazing stay here! The hotel is brand new, clean, updated, and the entire staff is very friendly. It was also great to always have tea, hot chocolate and coffee in the lobby throughout the day. The workout room is beautiful and had everything we needed. It also had large windows facing the mountains which is awesome. The rooms had all the amenities we needed, and the beds in the rooms were so comfortable! Even though we didn't stay in a suite, the rooms are very spacious, and are larger than an average hotel room. The only thing that could've been better were the shower heads, but the rest of the hotel made up for it! Keaton was a great host throughout our stay and went above and beyond for anything we needed! We will definitely be back, we're already planning our next trip!

"Best Best Western Ever"

5
10/03/2018

This place was clean, accommodating and friendly! We stayed in one of the suites! They are so roomy and comfortable. Had a balcony that looked out for the sunrise over the mountains. The views were fabulous. Brand new hotel and the staff was so friendly. Pool and hot tub worked out well. Will definitely stay here again if in the Heber City area!

"Gorgeous new hotel"

5
07/03/2018

This hotel is new and very nice. The décor in the lobby and the rooms is very modern, sleek and inviting. The linens and beds are very comfortable. Having a mini frig and microwave plus small kitchen sink was an added bonus. The breakfast was good with a good selection. The hot tub and pool are a little small, but both were very clean and hot. The rooms are exceptionally clean. The staff that waited on us were very friendly and helpful. The was location was great for us since we were skiing at Park City which is only 15 minutes away. I would highly recommend this hotel!

"Amazing getaway!!"

5
06/03/2018

As a first time stay at this hotel I can tell you it was great. We stayed in the King Suite, everything was clean and beautiful in our room and throughout the hotel, even the pool/hot tub was clean and well kept. Mattresses are good quality too. Wish we stayed longer!

"Smells Like New!"

4
05/03/2018

This is a great value for the money. The sleep quality was good because the mattress was really good. They offer a breakfast with the room, no extra cost. Pancakes, waffles, eggs and biscuits and gravy is what I remember from the three mornings that I stayed there. The staff are also very accommodating. Small fitness room that I used. It was good enough.

"Excellent Hotel"

5
04/03/2018

This is a new hotel and it is beautifully decorated and well cared for. The rooms are spacious, the bed was comfy and parking was easy and abundant. The manager, Keaton, was helpful even as he was training new employees in the computer system; he did not make me wait. I absolutely would stay here again and recommend it to anyone.

"Great stay"

4
02/03/2018

New hotel in Heber City. Very comfortable, nice decor and clean rooms and public space. Great location with easy access to the great outdoors. Friendly staff and eager to assist in any way. Will stay again!

"Lovely new hotel!"

5
01/03/2018

Loved it ! Great staff, especially appreciated Lora and Keaton who were thorough and patient with my extra questions. Beautiful new hotel and a truly GOOD breakfast! Not microwaved. Pet friendly, great location.

"Excellent stay!"

5
26/02/2018

Friendly service across the board, they bent over backwards for us. Nick, Lora, Keaton, Jon and Kevin at the front desk were very helpful in booking and welcoming us when we arrived and answered all of our questions day or night. Melissa was great because she made sure our room was ready and notified us when it was made up each day. Angel was super friendly and nice he went out of his way to make us feel welcomed. Best Western staff worked well as a team with each other and treated each other respectfully. They didn't discriminate against disabilities in who they employ. They are super!!!! We will be back, and look forward to earning a free stay at this amazing hotel. Our room came with all the commodities and a full kitchen that we loved. Thank you again Best Western Plus of Heber.

"Outstanding Guest Services"

5
25/02/2018

Nick B. and Nicole L. are knowledgable, pleasant and customer focused! When I called due to weather, Nick made me feel like a valued customer. Then when I checked in few hours later, Nick and Nicole made me feel even better. The check in experience was amazing! The facilities are clean, convenient, modern and spacious! Everything about this hotel is tastefully executed and thoughtfully upgraded. The room is excellent and I would highly recommend it to anyone traveling for business or pleasure. We would most definitely come back to this location!

"Our Stay"

3
20/02/2018

I would have given this a better review for how nice the hotel was but we arrived at 3:15 check in was at 3. Our room was not ready. We had to wait 1 and 1/2 hours for it to be cleaned. The next day during check out we was told they would discount our room for the delay but our visa was charged the full amount.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for being patient with our lack of getting you checked in on time. We apologize deeply and would still love to value our word of giving you a discount. Please call down to our hotel and ask to speak with me, The General Manager, Kevin Henderson. We will gladly get you taken care of!

"Saved my wife's tush! Thank you, Keaton!"

5
18/02/2018

My wife accidentally screwed up her reservation and reserved her room in another state. The hotel was booked due to twenty high schools coming into town for the basketball state championship. She thought that she and her friends would have to drive all the way home and have to cancel the rest of their girls night away. I need to thank Keaton for making sure that we were refunded and then placed the girls in a different room that wasn't available otherwise. My wife needed the time away and I just wanted to thank a kind manager for helping these women when they were away from home.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy that Keaton was able to assist your wife and her friends! Truly, what an awesome front desk manager we have! We would love for you to come back with your wife someday! Everyone needs a little time away! ;) Thank you again!

"KEATON"

5
18/02/2018

I accidentally placed my reservation with HEBER ARIZONA and not HEBER UTAH!! The city had 20 HS kids coming for State basketball playoffs and they were booked. Keaton went above and beyond made sure that I was refunded and found a room that he could put us in. He gave us the utmost customer service and made sure that not we had shelter but he also made we were comfortable and felt a little better about the mix up. Not to mention that the hotel was GORGEOUS, but if anything, Keaton needs a raise.

"Amazing Stay! Fantastic Manager! "

5
17/02/2018

From the moment we walked in, the treatment we received here was fantastic. Keaton, the manager, was very warm and welcoming when he approached us. When we figured out we had a mix-up in our reservation, he took care of us anyway, even though it was a busy weekend and he definitely didn't have to. We are forever indebted to him. He saved our vacation! This hotel is beautiful and clean, the room was amazing, and the employees were friendly and helpful (seriously Keaton, THANK YOU)! Would recommend this hotel to anyone without reservation.

"Keaton is the best!!!"

5
16/02/2018

We had a mix up with our room, and Keaton bent over backwards to help us out. We were 4 friends having a weekend away, and he made the start of it very pleasant, when it could have been a big hassle and ruined our weekend. The hotel is beautiful and our room was amazing with a beautiful view. So glad we picked this hotel for our getaway! If I could give it 10 stars I would!

"Great Hotel - Really We Mean It!"

5
12/02/2018

Perfect Hotel for our weekend getaway! Great Staff! Great Food! Perfect location! I loved the deco! Even though we saw a lot of other guest including several young children - we didn't hear them in our room - good sound proofing. Thank you Lora and Keaton (I am sorry I forgot the other elegant ladies name who worked Sunday 4:00 pm.) Only suggestion - supply better kleenex/tissues.

"Weekend stay"

5
05/02/2018

The staff is amazing! Hotel is very welcoming. I will definitely stay again. The breakfast had great selection. The fitness room was well equipped. The mirrors are really cool as well as the sliding bathroom door.

"Highly recommend!"

5
04/02/2018

This place was beautiful inside and outside. The rooms were clean and nicely decorated. The beds were comfortable. The toiletries were the best I have used in any motel I have been to. There is an in lobby fireplace and also an outdoor firepit. Would definitely come again!

"BRAND SPANKING NEW BEST WESTERN PLUS IS GREAT PLACE TO STAY!"

5
04/02/2018

I don't often give superlatives for hotels/motels, but this BW+ certainly deserves five stars! When we stayed for two nights in February, 2018, the hotel was three months old and still smelled "new". The BW+ is tastefully decorated and has state of the art amenities, including reliable wi-fi that was built-in from the get-go. There are even tables in the breakfast area that double as places to plug in laptop computers! The lobby is large and impressive with seating areas next to a gas fireplace and the public computers. We checked in early and were given a first floor room that was actually handicap capable. It was large as might be expected with a kitchen area that was missing only a range for cooking and even granite countertops. I was told by the desk clerk that there are one or more rooms which actually do have ranges/stoves, but I was unable to verify that. Our king size bed was comfortable and due to its newness wasn't "hollowed out" yet. The other furnishings were new and unblemished. The staff was unfailing pleasant and helpful. And despite being near the junction of Highway 189 and US 40, the hotel was surprisingly quiet, except for the patter of little feet in the second floor corridor. All-in-all, a great BW+ and highly recommend for a stay in Heber City. In fact, I'd say it's the best BW+ I've ever stayed in anywhere and we're Platinum members!

"Fabulous Hotel - Highly Recommend"

5
26/01/2018

Stayed for business for 3 nights and was VERY happy with the hotel - the staff, the rooms, the decor of the whole place, the 24 hour hot tub and pool, the fire pit and the location. The staff was especially fantastic. The manager Keaton gave the best of service, and it trickles down to the other people at the desk. Lora was fabulous too. Very kind, great service, and happy folks. Everything is within walking distance, and its only 22 minutes to Park City. If in the area again, I will recommend this place to my company. There is even a tasty healthy food truck that is there on certain days. Great place!!!

"Spotless and beautiful"

5
26/01/2018

Quick stopover and glad we did. Lora at the front desk was very helpful. The room was spotless and large. A tiled shower! And the black makeup towel was a nice touch. The breakfast was good, large selection.

"Fancy New Best Western Plus"

5
22/01/2018

This is a brand new hotel with all the usual room amenities but also including a small kitchen. The bath door is very unusual as it is a sliding barn door, which could be a nice feature. But it doesn't close completely with a rather large crack, which might be a privacy issue. This could be easily addressed and fixed with a trim board so door contacts the trim to seal the exposed gap. The room was very comfortable with contemporary furnishings. The provided breakfast was very good, much better than most hotels. The breakfast staff member was very friendly and professional. She should be commended by the hotel management for her excellent rapport with the guests. I highly recommend this hotel. My only issue was that I discovered that on my next credit card statement that the hotel had incorrectly charged me $25.. The hotel staff immediately refunded the charge when I called to inquire as to the charge. I was also given extra rewards points for the inconvenience.

"Nice Hotel"

5
17/01/2018

We stayed here just overnight and wish we could've stayed longer. This hotel is brand new. It's really nice. The front staff was friendly and helpful with all our questions. It was crowded with kids when we were there so the pool/hot tub area was busy until about 10 then it cleared out. But that area is open 24 hrs. I would recommend this hotel to anyone. There is also a nice firepit out front that was awesome.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Bethany, thank you! We wish you could have stayed with us longer too! ;) Please come back another time soon and enjoy our amenities once more!

"Excellent stay, completely impressed!"

5
08/01/2018

If you are looking for a hotel in Heber, UT stay here! The rooms are very spacious and have a cute charm. The bathroom door looked like a barn door. Just cute little touches that make is feel more than just a regular hotel room. The room was very clean. The breakfast in phenomenal and I cannot say enough about it. Lots of choices, like bacon, eggs (real eggs), potatoes, waffles, pancakes, cereal, bread, yogurt, oatmeal, & pastries. The staff was fabulous! Made sure food was kept full. They offered to take our plates to the trash, refill our drinks, & grab us anything we wanted. This is one of the best hotels we have stayed at! We didn't use the pool or the fitness center but were told they are open 24 hours!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your kind compliments on our hotel! We're so grateful that your experience with our breakfast, staff, and cleanliness of our rooms was positive. Come back again soon and try out our pool and fitness room! See you soon.

"All around excellent stay."

5
08/01/2018

Front desk staff was very quick and professional during check in. The room was excellent, very clean and great modern design. This is by far one of the best stays at best western I have had. I highly recommend this hotel whether your stay is for business or leisure.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the kind compliments on our staff, cleanliness, and design of our hotel. Come back and visit soon!

"Park City Utah/ Heber Valley Visit"

5
07/01/2018

Very nice hotel. Great staff, the front desk staff and especially Nick. The whole staff was very accommodating and helpful. We wished that we had more Utah trips planned just so that we could stay at this hotel again. Very nice amenities, fire place in lobby, 24-hour indoor pool, spacious rooms. Located across the street from a shopping center with a Walmart. Located close to several food places. Located 20 minutes away from skiing and snowboarding.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you, Machel! We're happy to hear you enjoyed your time here with us! We hope to see you again soon!

"Fun Getaway"

5
06/01/2018

This is a beautiful, new, clean, hotel. The lobby is very inviting and we had fun hanging out and playing board games in the evening. They always had complimentary ice water, coffee, tea. and cocoa. My favorite thing about the rooms was the small kitchenette, complete with mini-fridge, microwave, coffee/hot cocoa maker, sink, cupboards, and counter space. The pool had a fun design with little waterfalls going into the pool and the hot tub was easily accessible. The fitness center had some nice equipment and beautiful picture windows to look out at the mountains while we exercised. The breakfast in the morning was very nice and filling complete with eggs, bacon, waffles,sausage, pancakes and many other choices.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Carla, thank you! We're happy to hear you enjoyed using our lobby, pool and fitness room! Thank you for the compliments on our rooms, and breakfast! We hope to see you again soon!

"Everything you need and nothing more"

5
06/01/2018

Nice new hotel with attentive and friendly staff. Kevin the GM and all his staff made our stay for a week of skiing very easy. Heber is a little out of the way but worth the extra drive. The small town has some great little family owned restaurants. The scenery as you drive north toward the ski resorts is beautiful. During the day the mountains covered in snow are picture perfect. At night the holiday lights keep you entertained and all the curvy and twisty roads through the mountains are fun to drive day or night. Last year we stayed downtown Salt Lake under a layer of smog and pollution they call inversion. It's a nasty yellowish layer of filth that hovers over the greater Salt Lake City area. We decided this year to stay outside they area and breath fresh air. Heber was beautiful and the surrounding snow capped mountains were the postcard perfect backdrop. We intended to ski Park City Deer Valley until we rolled up and saw the lack of snow off the chart crowd factor. We got back in the car and headed to Brighton. The drive was a little extra but once you made the turn off the highway and headed up through the valley to Brighton and Solitude everywhere you looks was a picture perfect backdrop. From Heber to Brighton took 50 minutes each way but we didn't mind the drive. We left after breakfast at the hotel, which was complimentary and great, which gave us time to digest and get ready for the day. Thanks Kevin and crew we'll be back out in February.

"good"

5
04/01/2018

felt like home. Aminities were available 24 hrs. We were treated like a super expensive hotel. Breakfast was great. Since it was a new hotel, everything was clean. Near all the major stores. Good parking.

"Winter Stay"

5
04/01/2018

Amazing hotel in a great location with some of the most professional and positive individuals. Everyone was so helpful and courteous. We enjoyed our stay immensely. We would bring our family back here. Very close to many fun things to do too.

"Nice, New, and in a Cute Town"

4
03/01/2018

Stayed here one night. Check-in was quick. The staff were nice. Place is brand new. Nice rooms, nothing fancy, but very comfortable. Right on the main road, so you will hear some noise, but it's not too bad. A bit expensive during ski season (but much more affordable than the hotels in Park City). Cute town, and a great view from the workout room.

"Great staff and nice upgraded hotel"

5
02/01/2018

The staff was excellent and very friendly and helpful. Super impressed with them and their overall excellent attitude. The hotel was very nice and obviously a lot of effort is put into keeping it nice and presentable.

"Terrific value, wonderful brand new hotel, super spacious, close to park City Mountain resort."

5
31/12/2017

Stayed here for a few solo days of skiing before arrival of family for ski trip. Figured I just needed a place to sleep after skiing three days. But it was so much more than that. It is a brand new facility, beautifully done. Spacious rooms, great bed, terrific kitchenette (microwave and refrigerator with stone counter and sink. Lovely bath amenities. Everything spotless. Quiet, super convenient to shops, restaurants, and the cute little town of Heber Valley. Parking is free and easy access. Pretty, large lobby with fireplace and both seating and dining areas. And really such a short drive to Park City Mountain. Also for more suitcases might ask if there are extra luggage support stands. One bench for one suitcase and 4 drawers, but another luggage stand might be helpful for a couple. Will stay in a condo next week as previously arranged, but another year, might just park the family here! Pool and hot tub indoors, haven't even explored that. Probably most important, all staff are unbelievably friendly and helpful--especially after I broke my leg at the end of day two! The breakfast buffet is way above average, and for families there is everything you want--eggs, pancakes and waffles, sausage, bacon, all sorts of add-ins for the eggs-cheese, etc., toast, bagels, breads, yogurts, cereals, juices, fresh fruit and all the coffee and tea options. (Although for the hard core- better to use the coffee expresso pods in the room with minimal water to get an expresso type beverage. Sadly Best Western coffee in my opinion, is for the faint of heart. :) That is my only negative.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Susan, Thank you so much! We're so grateful you enjoyed your stay at our hotel during your ski trip! We're happy to hear you enjoyed our rooms, breakfast and staff! We hope to see you again soon!

"New game in town"

5
28/12/2017

Finally the Holiday Inn in Heber has some competiton. The Best Western just opened. Unlike the Holiday Inn, everything works at the best Western. The sheets are actually white and new. The hot water works in the bathrooms and the carpet doesn't look like a herd of elephants has walked over it. Also the Best Western cost was about the same. The hotel is clean and quiet and staff was actually happy to see us. The new hotel is like a breath of fresh air.

"Nice! New!"

5
27/12/2017

Great place to stay with the family. Fair price. Spacious nicely decorated rooms. Brand new hotel. Swimming pool and spa. Good free breakfast. Nice location in Heber. Best Best Western I've stayed in.

"Great place to stay."

5
26/12/2017

It is very kid and pet friendly. We were there with family for a funeral. It was bad weather and I didn't want to drive home in the storm at night. I called them up at last minute and they were able to book me and my grandkids a room. I was so grateful. The staff was so polite and helpful. I would recommend anyone to stay here. The rooms are very clean and the beds are comfortable. Overall it is a hotel I would stay at every time.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for taking the time to share your experience on Trip Advisor. It means so much to us that our guests let others know what their stay was like. We appreciate your compliments and look forward to seeing you in the future!

"A very Merry Christmas at the Best Western Heber Valley Plus."

5
24/12/2017

A beautiful hotel with nice large rooms and a warm welcome. Incredible customer service and great attention to detail getting the best room for us from Lora at the front desk! Extra coffee for morning and even treats for the puppy. This hotel is a welcome addition to Heber City bringing quality and class to the valley. Thank you so much for making our holiday stay away from home so comfortable. We'll be back again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a phenomenal review! We appreciate your business and taking the time to share your experience on Trip Advisor. We are dedicated to leading the lodging industry in superior customer care, and appreciate you recognizing our efforts. Come again soon!

"Very clean!!"

5
21/12/2017

Even though we were not too far from home we decided to stay for a night at the new hotel! We called an hour before we got there and talked to Laura she was very friendly once she answered the phone, she signed me up for the rewards program so I could get an even better deal! When we arrived Laura was at the front desk and was very friendly! We walked into our room and it was by far the nicest hotel room we've ever stayed in!! We took our son for a swim later that night and the pool was pretty neat and family friendly! We definitely will be back for another small getaway! Thanks Laura for making sure we were taken care of!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor. We too love Laura and are grateful she made your experience memorable. Thank you for your business and come see us again soon!

"Before Christmas Getaway"

5
20/12/2017

Great place to stay at a reasonable price. The staff at the front desk were very friendly and helpful. The rooms were very clean and the beds very comfortable. Close to many good restaurants.will definitely stay here again.

"Excellent hotel and staff!"

5
17/12/2017

Hotel was very clean, warm and inviting. The staff was very kind and welcoming. The general manager, Kevin, was as friendly and considestate as one could be. It was also nicely decorated for the Christmas season. We had a wonderful experience here and will definitely be back.

"Great weekend getaway"

5
16/12/2017

my husband and I was driving through town when we decided to stop and stay at the Best Western the smell was still nice and new everything was tidy and clean the staff was all great all the amenities were available to US 24 hours including the business center and a nice coffee and tea bar the hot complimentary breakfast was great they had a large Variety it was just like the comfort of home. Laura who was working breakfast at the time also helped us at the front desk during our checkout she was very helpful and kind we will definitely be staying here again soon

"Hotel experience"

5
14/12/2017

Our experience at the Best Western Plus in Heber was GREAT! The staff was so friendly and helpful to help with anything and everything we needed. Keaton the front desk manager was awesome and made us feel very welcome!! Overall wonderful experience!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor! Keaton truly is a gem for our property and we're lucky to have him. I'll pass the word along, and we look forward to seeing you again soon.

"Clean, comfortable and pet friendly!"

5
08/12/2017

Recently built hotel is in great shape. Reasonable price and reasonable pet fee. Staff was extremely friendly. Rooms were very clean and comfortable. Perfect stop. They also offer a hot breakfast in the morning.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for this wonderful review! We appreciate your business, and look forward to seeing you in the future.

"Clean, and still smells new"

5
07/12/2017

This hotel is in a great location, and has only been open since late Oct '17. The pool is small but a lot of fun, the elevators have that new flooring smell, the breakfast is good, and the rooms are comfortable. Very helpful and friendly staff who seem to enjoy their jobs. There's tons of development in the area, we're excited to come back in a few years and see what's changed.

"Resort accommodations at Motel prices!"

5
06/12/2017

From calling in with questions, booking a room, and enjoying the amenities, our stay was great from start to finish. Lora was very knowledgeable, helpful, and accommodating. All of the staff was very pleasant. Our room was perfect, breakfast was way better than I expected, the pool and Hot tub were great, and the rate was an awesome value. We will be back.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What an awesome review! Thank you taking the time to share your experience on Trip Advisor. We greatly appreciate you business and look forward to seeing you in the future. We will certainly pass this message on to the amazing Lora. :)

"Its been very amazing"

5
05/12/2017

I stay here every week for business. I choose to stay here because they give me the best offer on my rooms, not to mention the breakfast is outstanding, If I have to leave earlier for work they send me with a to go bag. Lora at the front desk always greets me with a fresh baked cookie and calls me by first name. all the staff was friendly. The office center was easy to use. I enjoy waking up fresh from a good nights rest on the amazing bed that has not ben broken in yet. All the amenities are available to me 24 hours which is super. I would recommend this establishment to anyone. I rate this place a 10 plus.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi Boni! Thank you so much for taking the time to write a review about our property on Trip Advisor! We love having you here, and hope it feels like a home away from home for you. Lora truly is a rockstar, and I will pass this message along to her. Thanks again!

"Fantastic Experience"

5
04/12/2017

I thoroughly enjoyed my stay. The staff was friendly. The office center was easy to use. I had to make copies and didn't even need help. I loved the pool open 24/7( and has a handicap chair), and the Breakfast had everything you need plus. I will totally recommend this place to my friends and look forward to staying again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor! We look forward to seeing you in the near future. Thank you for your business.

"Perfection!"

5
04/12/2017

Greatly pleased with our stay! Checking in was fast and easy, breakfast was amazing! Our room was clean, comfortable and relaxing. Everybody was friendly. The pool area was fun for the kids. The outdoor fireplace was my favorite. I thought another major plus was the little convenient shopping area for snacks, drinks, forgotten items and the fresh cookies!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a fabulous review! Thank you for your business, and for sharing your experience on Trip Advisor. We do our best to lead the lodging industry in superior customer care, and appreciate you recognizing our efforts. Come again soon!

"Our Family Christmas Party"

5
04/12/2017

Such a wonderful time having our family Christmas party here. We used the meeting room for our party and it worked out very well. We booked 15 rooms and all the families were able to stay the night. The hotel provided the breakfast, that was great. Everyone really loved it!! Thank you to the staff!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you so much for taking the time to share your experience on Trip Advisor! We are so grateful your family had a positive experience at our hotel. Thank you for trusting us to deliver a superior product and service for your event. Hope to see you next year!

"Heber City Best Western Plus"

5
30/11/2017

This hotel seems to be well managed. The front desk staff was polite, professional and helpful. The breakfast staff person was excellent, keeping the breakfast area clean and well serviced. The room was very clean and well stocked with linens, soaps, shampoos, etc. The room was very quiet and the bed quite comfortable. I would definitely stay at this hotel, again.

"The best place to stay"

5
29/11/2017

We very seldom receive this very kind of treatment. All of the staff treated us like family. Could not ask for a better place to stay. I can not give a higher recommendation than we will be staying here again!

"Spacious Clean Rooms"

4
28/11/2017

Spacious rooms, comfortable beds and clean. Breakfast offered a variety of food. I would stay here again. The only thing I didn't like was the sliding bathroom door that offered little privacy. I couldn't see a lock on it. Checkin came with a yummy cookie.

"Best Hotel in Heber Valley"

5
27/11/2017

This includes the Homestead and Zermatt. The Suite with full kitchen was incredible. Beautiful furnishings and appliances. Great kitchen for family. The pool is so fun. It's pretty small but warm and the jacuzzi is raised and has 2 waterfalls into the pool that the kids loved. Breakfast is great. So much better than the microwave eggs they serve at the other national hotel in town. The staff is super nice and they seems genuinely excited to have guests staying with them and they seem proud of their new hotel. There is an outdoor fire pit, balconies, a little market and a cool fireplace area in the lobby. Cant say enough good things about the Best Western Plus in Heber City. You will love it here!

"Excellent!"

5
27/11/2017

We were VERY happy with our stay here! It is new and everything is fresh and clean. Every staff member we encountered was awesome and the breakfast was good! My whole family was very happy with our stay!

"Great new hotel with a great location"

4
17/11/2017

I stumbled upon this Best Western when they'd only been open about a week. They didn't show up in my online search, and the place was fairly empty. The room was beautiful and the fitness center/pool was small and basic, but functional. It's located right on main street near lots of food and right across the street from a local diner. They seemed a bit desperate for guests and over-staffed. Everyone was friendly, but I felt "overly-welcomed." A good problem to have. They also have a really cool automatic pancake maker.

"Wooooowwwww"

5
16/11/2017

This is just what Heber needed. This hotel is amazing! I honestly can't think of one negative thing with my experience. Staff was above and beyond, look and feel of the hotel was amazing. Kevin and Jana were absolutely amazing!!!

"Fantastically Fantastict Find!!"

5
15/11/2017

This hotel is Amazing!! I usually spend at least 1 night a week in a hotel and this is by far the nicest hotel I have stayed in for a very long time. Brand new Best Western Plus. Very modern with high-end finishing. Welcoming lobby, smells brand new. Beautiful carpet and floor coverings. Nice bedding and bed. Large rooms with lots of storage and room to move around. Large bathrooms and love the barn doors. Really makes you feel like home. I am traveling on business, but I would recommend to friends and family to stay here while vacationing in Park City. Staff was great. Had a great conversation with the Manager Kevin. He made it very inviting and welcoming. They have gone give and beyond any Best Western I have stayed at. Book your next stay for Heber, Park City, Kamas, even Orem/Provo at this beautiful property. You will not be disappointed!!

"Spanking Brand New"

5
13/11/2017

I was so fortunate to choose this very recently opened BW+ for my first nights stop on a road trip from ABQ to the OR coast. I must comment on the friendly and so helpful staff from Keaton the manager, Kevin and Nick manning the evening hours desk, and a shout out to Carolina, the breakfast room host for being such a kind and caring person who added so much to my pleasant breakfast experience! Also Peggy, in the housekeeping department, reassured me that all would be resolved with a minor accident that I caused to some bedding. Thank you all so much! And I will definitely stay at this beautiful hotel whenever I'm traveling through the very scenic state of Utah!

"Beautiful new Hotel in Heber City, Utah"

5
06/11/2017

What a beautiful new upper scale hotel. Would recommend it for anyone staying overnight in Heber City, Utah. Perfect location and easy access of the main highway and side street. Friendly and accommodating staff made us very comfortable for our every needs. Nick at the front desk was very professional and Kevin made our stay very welcoming. Lora at check out was awesome and very sweet. Carolina at the breakfast buffet was wonderful, friendly and very attentive. What a great selection of breakfast food. Even the maids made us feel welcome. Our room was very modern and spacious. Lovely granite tops in the kitchen and the bathroom was very large and well lit. The beds are very comfortable and we enjoyed the huge HD TV. Great view from our window. The lobby was beautiful and also spacious. We will definitely be staying there when we visit Heber City again!

"Very Impressed!"

5
05/11/2017

Amazing Hotel! I have stayed at several of the other properties in Heber and this by far is the nicest place! In all honesty, I stayed one of the first days they were opened so of course everything would feel nice and new, but outside of the beautiful facility was the staff. The staff were all courteous and very attentive. Even though they had only been open for two or three days, everyone seemed well trained and the atmosphere was calm and peaceful. I am excited to have such a great place to stay for now on when I am in Heber.

"New hotel!"

5
05/11/2017

This hotel is awesome! It's brand new so everything is super clean. Staff was incredibly friendly. Breakfast was awesome with tons to choose from. They even have an outdoor gas fire pit that we sat around at night. So fun. We'll be back!

"Nicest hotel in the valley!"

5
03/11/2017

This is easily the nicest, newest and most comfortable place to stay in the Heber Valley. I would recommend to any and everyone I know that plans to stay in Heber. The views are as good as they get as well!

"Just what Heber needed!!!!"

5
26/10/2017

This new Best Western Plus is top notch!!!! The Hotel staff is super attentive to details and customer service!!! You will leave feeling like family! As you would expect from a brand new Hotel the finishes are Awesome and SO clean! Love the smells of fresh carpet and paint! :) But for real this is just what Heber needed and will be a great option for any stay!!!