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Codice vantaggio

Best Western Plus Heber Valley Hotel, Heber City

1227 S US Highway 40, 84032-3823, Heber City, United States - Vedi su una mappa
Best Western Plus Heber Valley Hotel - Facciata dell'albergo Il Best Western Plus Heber Valley Hotel è situato nel centro di Heber City. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Pulito. Nuovo. Entusiasmante. Il Best Western Plus Heber Valley Hotel è un moderno hotel di fascia medio-alta situato nel cuore della Heber Valley. Questo hotel dispone di 82 camere arredate con gusto, progettate per garantire il più completo relax in una delle città dello Utah più belle e centrali. La Heber Valley propone impianti da sci rinomati a livello internazionale, piste per motoslitte, sentieri escursionistici, zone di pesca o in cui praticare la nautica da diporto, luoghi di interesse turistico, negozi e molto altro durante tutto l'anno. Suite per famiglie con cucina completamente attrezzata, suite business per soggiorni prolungati con angolo cottura, piscina aperta 24 ore su 24, idromassaggio, minimarket, palestra, caminetto all'aperto e griglie per barbecue, colazione all'americana a buffet gratuita, area meeting e un personale sempre attento alle esigenze dei clienti sono solo alcuni dei numerosi servizi che troverai al Best Western Plus Heber Valley Hotel.

Best Western Plus

Heber Valley Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2019
Basato sul parere di 221 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
195
Molto buono
17
Nella media
5
Scarso
1
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
37
Da solo Da solo
9
In coppia In coppia
54
In famiglia In famiglia
102
Viaggio con amici Viaggio con amici
12
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Beautiful new accommodations in Heber City"

5
Betsy O, Bountiful, Utah 05/10/2019

We loved staying at the new Best Western Plus in Heber City, Utah. The pool and gym is open 24 hrs. The rooms are nice, clean and roomy. The beds are warm and comfy. I loved that they had barn doors for entry into the bathrooms! Very fashionable!

"Best Western Plus - Heber Valley Hotel"

5
TraciMaher, Minnesota 04/10/2019

We have been staying at Best Western hotels all over the Midwest and West Coast for the past 3 years. They have remodeled and updated many of them. This is our favorite so far. They are clean, pet friendly, and so accommodating to travelers. Your staff has been wonderful at all the locations we have stayed. At this location, Molly was so very helpful and friendly. We appreciate all the extra touches to make our stay wonderful. Pet treats for our dogs, the fire pit area, lighted walkways all around the hotel, with grassy areas for pets. It makes traveling on road trips easy and relaxing knowing that we have consistent places to stay. Thank You

"Heber BW"

5
sandrapT2764DO, Smithfield, Utah 30/09/2019

It was a great experience. We called to check if they had a room avail. just minutes before we got there. The desk clerk was able to offer a discount for State Employee. She was kind and accommodating. The bed and room were excellent.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

"Best “Best” Western we have ever stayed in."

5
Lepoer, Sequim, Washington 25/09/2019

Very modern. Every detail thought out in rooms. Best breakfast too. Friendly staff too. Even their hot tub was hot!! So much to see and do in this area without paying the bigger price in Park City. Go to Midway Mercantile for dinner ... excellent!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a review! Thank you so much for the kind words you have given us! We are so happy to hear that you enjoyed your stay with us and hope to see you again! Safe Travels!

"Excellent Service"

5
User 22/09/2019

The hotel is very nice in general! I have never seen a staff care for their guests the way this hotel does. In particular, I feel like John went above and beyond his call of duty. He is very friendly and genuinely cares. Will definitely come back again!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We are very lucky to have John and the staff! We are glad you enjoyed your stay with us! Hope to see you soon!

"Great service"

5
User 15/09/2019

Deanna really made our stay great. She worked with us to accommodate some last minute room changes, everything worked out great. Great room and decent breakfast as well. No question, We'll stay here again.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the 5/5 review! We appreciate it! We are so glad to hear that everything was able to work out so well and that Deanna was there for ya! We are lucky to have her! Look forward to seeing you again! Til next time!

"The best hotel in Heber Valley"

5
TwoRootsBrie, Los Angeles, California 14/09/2019

You would be a fool to stay anywhere else. The entire team is so helpful and they really treat you like family. Deanna, Keaton, and Kevin were amazing but to be honest, the entire team deserves a shout out. The property was always clean and inviting. Great location, walkable to restaurants, fast food, liquor, and Walmart. Another shout out goes to Jana... a true rockstar if there ever was one.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the awesome review! We are so happy to hear that you had such a great experience with us and our staff were so good to you! We hope to see you again soon! Safe Travels!

"Deanna was amazing!"

5
User 09/09/2019

We had to stay at the hotel for a couple weeks waiting for our home to be ready, and Deanna was so helpful! She kept trying to make things as easy as possible and finding us the best rates. She is awesome!!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the amazing review! We are glad you were able to make our hotel your temporary home! We are so lucky to have Deanna and I am glad to hear that she was such a great help for you! Come back and see us again! Enjoy your new home!

"Great place to stay in the Heber Valley!"

5
User 05/09/2019

I stayed here for 2 weeks on business. Staff customer service is the best anywhere--courteous, professional, and they are truly interested in making the customer's stay the best anywhere. Keaton at the front desk is awesome! Clean, well-appointed, comfortable rooms, nice pool and hot tub area and fitness room with great mountain views. They also have a way better breakfast than that 'other' hotel nearby! The breakfast staff is always helpful and cheerful. Great stay overall!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a review! Thank you for taking the time to write such kind works! We are happy to hear that you were so taken care of by our staff! We are lucky to have Keaton and the rest of the wonderful staff! We hope to be able to see you again! Safe Travels!

"Best Western Plus"

5
dbrad4d1, Enterprise, Utah 04/09/2019

I try to only stay at BWP. Always a great place to stay. Clean, great service and very nice rooms. Amenities are awesome. This last stay had a few bumps but the good far out weighed the bad. Would recommend Best Western Plus to anyone.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the kind reviews! We are happy to hear that you enjoyed your stay with us. But are sad to hear that you had a few bumps. I would love to hear what these were so we can improve for next time if you will email me at [email protected] We hope to see you again! Thank you!

"Thank You Keaton and entire staff"

5
AthenasTravels, La Quinta, United States 28/08/2019

Wow! Where do I begin. This hotel alone makes me want to leave Cali and move on over to Utah. Keaton went above and beyond his call of duty even before we got there. Him helping me lock in 3 nights there helped me out SO much on this particularly busy sold out weekend. He was so friendly at check in when I had just driven in 10 hours. It felt like it was talking to an old friend when he greeted me. The manager is super cool and lovely in her heels. The sweet pretty gal singing while attending to the breakfast in the morning made my day. I felt like Dorothy not in Kansas anymore but in a great way. I was able to take my california resting (you know what) face off, smile and vibe out with the kind people. Even the other guests staying there were happy. It was a positive infectious atmosphere. Thank you for making our family trip that much extra special. They also were so kind and helpful w/ our service dog. 5 gold stars across the board. I can't wait to plan another trip ASAP. Thank you everyone. Your place was a breath of fresh air when it comes to kindness, mindfulness and polite customer service. Athena

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Words cannot express how thankful we are for the words you have written here. We strive to have each guest come in as a stranger and leave as family and hope you felt so as you left us. We really enjoyed getting to know you and hope to be able to see you again real soon! Safe travels!

"Perfection"

5
Kimberley G, Anoka, United States 28/08/2019

The cleanliness, outstanding staff and Continental breakfast were by far the most exceptional experience we have every had. I will in the future look for a Best Western to stay. They only added to our fun.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you for the review! We are so happy to hear about your exceptional stay with us! We hope to see you again very soon! We loved meeting you and are once again glad you enjoyed your experience.

"Keaton"

5
User 24/08/2019

The hotel is great with all of the amenities, plus a pool. Keaton at the front desk was great. He is very kind and helped us with a taxi transportation issue. He is very helpful. I would absolutely stay here again.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the very kind review! We are so glad that you were so satisfied with your stay with us! We enjoyed getting to know you and your family and look forward to see you again! Travel safe!

"Very impressed"

5
User 23/08/2019

The hotel was amazing, had great staff, clean rooms and an amazing breakfast! I would stay here over a Hilton even outside of this city! It was close to everything I needed during my stay. Overall very impressed!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for leaving such a great review! I am glad to hear how impressed you were with your stay! Hope to see you again soon! We appreciate ya!

"New Hotel - Great Location"

5
Carolyn P, Las Vegas, Nevada 12/08/2019

We love Best Western and we are Diamond members. We had a suite on the third floor with a balcony facing the mountains. After sight seeing at Flaming Gorge, Sundance, Park City, etc. we always had a glass of wine at sunse on the balconyt. The indoor pool and jacuzzi was fantastic. Deanna and David were top notch at check-in.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the amazing review! We are so happy you enjoyed your stay with us because we loved having you here! we hope to be able to see you again soon! Safe travels!

"Excellent service/accommodations"

5
User 04/08/2019

Five star rating!! This Best Western is so well staffed and the rooms are incredibly clean...we were impressed. Our car broke down and we were able to book a room for our family of 5 quickly. Janna was so helpful at making our family feel at home here. The breakfast was incredible and there staff greeted us with a “good morning”! Little touches like that go a long way! Thank you to the staff who made our stressful situation (with the car) much less stressful with a wonderful stay here at the Best Western.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
What a review! Thank you so much for taking the time to write down your thoughts about our hotel, we super appreciate it. We are glad we were able to accommodate you and hope we not only met but exceeded your expectations. We hope to see you again but maybe with better circumstances. ;-) Thank you!

"Superb sweet suites! Great hospitality"

5
Motivator535, Kaysville, Utah 03/08/2019

We stayed at This Best Western plus on an unexpected trip over the weekend. The staff were super friendly and great all around! Triple AAA+ here. The room was extra large with a small kitchenette and sliding barn doors for the bathroom which was extra cool and plush! Way more than I ever expected. They have a great pool and an awesomely stocked hot breakfast, along with a cozy lounge to relax by the fireplace. They have a fully stocked convenience store and a guest laundry. In short they everything you could need for a great stay and it close to all of the action both in and out of Heber. We will most certainly stay here again.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you so much for the fantastic review! It makes us so happy to hear that you enjoyed your stay with us! We strive to make every guest feel comfortable as possible and are glad to hear you were. We look forward to seeing you again!

"Breakdown"

5
User 31/07/2019

Broke down in Heber, was able to walk in and get a room. Deanna was really friendly. The room was very clean, hotel lobby was beautiful, breakfast was great. Thank you....we would definitely stay again if needed

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the review! We are happy to hear that you enjoyed our hotel and the amenities that come with it! We look forward to seeing you again and hope it is under better circumstances. Thank you!

"Excellent Best Western"

5
Ronald A, Reno 18/07/2019

I have stayed several Best Westerns over the years and this one was the best. The employees were extremely helpful, facility was great and the breakfast was the best that I have ever had at a motel. Would return if we were traveling through the area.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
WOW! Thank you for this review! We are so happy to hear that you enjoyed your stay to this extent! We look forward to seeing you again next time you travel through our area! Safe travels!

"Great rooms"

5
Brenda H, Clinton, Utah 02/07/2019

Very nice rooms and amenities. Beds and pillows were very super comfortable. Cool pool and warm hot tub. Breakfast was very good. Looking forward to another stay at Best Western! Thank you for a clean place to stay!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We are so happy to hear that you enjoyed the amenities of our hotel. We strive to keep that top notch for all of those who enter. We look forward to your next stay with us!

"Very nice"

5
User 29/06/2019

They made me a special breakfast because I was allergic to everything offered. The continental breakfast had milk as ingredients in everything they offered, so desk clerk had server make me some plain eggs. Very appreciative.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the fantastic review! We are happy to hear that your needs were met and hopefully exceeded. We enjoyed having you here and hope that you will come and see us again! Thank you for your time and consideration!

"Great location and staff"

5
Kathy-ann S, San Jose, California 22/06/2019

Good value for money . Staff seemed to care about the customer experience. You would not be disappointed . Good location and very clean premises. The hotel is only 2 years old , so quite new and very clean

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review!! We strive to create customer satisfaction above all other possibilities. We appreciate you being here and hope to see you again!

"One night stay"

5
JanetP732, Riverside, California 20/06/2019

This was a beautiful new hotel with all tbe amenities!! Wonderful breakfast. We had a handicapped room as that was the only king size room. It was very large room with a wonderful bed, super pillows and great bedding. Heber is a gorgeous area. Id come snd stay here anytime

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We are super pleased that you enjoyed your stay so much. We appreciate your thoughts on our hotel and look forward to seeing you again!

"Great place good price"

5
NorthStar53114535173, South Jordan, Utah 17/06/2019

We enjoyed the 24 hr pool and hot tub. Very nice rooms, easy check in and check out. Staff was nice, good breakfast options. Coffee was very good. Great location to get in and out of. Local bar within walking distance

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a stellar review! Thank you so much for taking the time to write down your thoughts of our hotel. We appreciate you and hope to be able to see you in the near future! Have a wonderful day!

"Best WesternPlus Heber City, UT"

5
Michael Y, Charlotte, Vermont 12/06/2019

This hotel provided excellent service at a very good price. Great value for a top rate room and fantastic breakfast fare. The room was well-appointed, clean, and even had a balcony. We did not use the pool or exercise room, but it was nice that they were available. The staff was always pleasant, helpful and accommodating.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! That you for the excellent review! We strive to make every stay for every guest one that they will always remember! We hope to see you again! Safe travels!

"Poor quality mattress"

1
User 30/05/2019

Hotel was okay but the mattress was terrible. Worst night of sleep I've ever had at a hotel. Breakfast was pretty bad too. Room was clean and hotel was updated but would not go back based on the matress

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi Stephen, Thank you for your review! As you can imagine, finding a mattress that satisfies a wide variety of guests can be a challenge. We do massive amounts of research and do our best to provide a superior product. Many of our guests rave about our bedding selection. I apologize our mattress choice did not agree with you. In regard to our breakfast selection; as stated in our previous email correspondence, I would welcome any suggestions you have to improve our complimentary hot-breakfast buffet. We are constantly seeking to improve. We strive to over-deliver in this aspect by providing cloth-rolled napkins, ceramic dish-ware, hand-cracked scrambled eggs, Jimmy Dean meat products, a waffle bar, baked danishes, fresh fruit, gluten-free options, etc. If there is anything I can do to further assist you, or if you would like to expound on further suggestions, please contact me directly at [email protected] Best, Kevin Henderson

"Excellent Service Comfortable Room"

5
User 29/05/2019

Enjoyed our stay! Staff was friendly, room was clean and modern. Also enjoyed the breakfast buffet, especially having China plates, silverware and cloth napkins. Good variety of breakfast items, as well.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thanks for this stellar review. We're ecstatic you enjoyed your stay with us! We would love to see you again in the future. Safe Travels!

"Hotel was wonderful - but watch your credit card statement"

3
Maps24956718407, Logan, Utah 29/05/2019

I was promised one rate (and I have the paper to prove it) and charge more than was confirmed to me. When I finished my trip and noticed the overcharge I called the hotel, they were no help. I opened a case# with bestwestern.com and sent them the proof of what rate was confirmed to me, and have received no response (over 2 weeks ago) It's only about $10, but no one likes to be overcharged. I left the hotel wanting to give it a glowing review...until I saw my credit card statement and saw that the charges were different. So sad that they are willing to lose me as a customer because of their unwillingness to do the right thing.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! I realize I've already responded to you directly via email, but I wanted to reach out to you on Trip Advisor as well. :) After reviewing your reservation, I was unable to find inaccuracies. The rate you approved upon check-in appears to be the same rate charged to your credit card. At your earliest convenience, would you mind emailing me or faxing a receipt or reservation confirmation indicating an overcharge? We've been awaiting your fax as discussed in our previous phone call, but haven't received anything. If I can do anything to further assist you, please contact me directly at [email protected] Best, Kevin

"Almost perfect"

5
GretchenNM, Silver City, New Mexico 18/05/2019

We all enjoyed our night here, including the dog. The hotel is new and clean. Bed was comfortable. The room had a small kitchenette, which we appreciated. The dog areas are a little small, but adequate. This is a new favorite way-point on our annual trek from AZ to WY. It is at a busy corner, so try to get a room away from the highway intersection. (I.e. same side of building as the main entry.)

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What an awesome review! We are happy that you are so satisfied with your stay and we loved having your dog here as well! We strive to always meet and exceed any expectations you may have and are please to hear we are your new favorite! We look forward to seeing you again! Travel safe!

"Birthday trip"

3
User 14/05/2019

I found it kind of funny that this was my 55th birthday and the room that we ended up in, without requesting it, was a handicapped room. I guess that made me feel a little older then I liked. There was no way for the motel to know it was my birthday though. Something that was quite annoying is that the clerk late on Friday night was not able to assist us with the Government rate. He said "I am locked out of that and just a nobody so he couldn't help me" He said that I would have to take it up with the manager and because they were full he didn't think that I would get it. My husband had booked online and didn't have the opportunity to put in my government info so it wasn't our fault that the motel was full. In the end, Keaton gave us the rate but it was frustrating to have to go through that. Also, we signed a paper when we were checking in and were told that it was for no pets and no smoking, but right down the hall were two dogs that barked a lot. Frustrating to say the least!!!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
First and foremost, HAPPY BIRTHDAY! I'm so sorry you had a frustrating encounter with our front desk agent on the evening of your arrival. Unfortunately when our hotel has periods of high demand, discounted rates may become unavailable; online or at the property level. In regards to our pet policy, we have allocated 6 rooms on the first floor of our property that are pet friendly rooms. Upon check-in, guests that have not booked a pet friendly room are asked to sign a paper indicating that they will abide by our pet policy for their specific room type. Thank you for your feedback, as we are always seeking improvement. If I can be of any further assistance, please don't hesitate to contact me directly at [email protected] Safe Travels!

"Exceeded expectations"

5
Jasmin B, New Orleans, Louisiana 11/05/2019

My husband and I booked this hotel because it was the closest hotel to a wedding we were going to. We usually do not stay at Best Westerns. This hotel totally exceeded expectations. I'm not sure when it was built but it appeared new. Everything was really clean and well-maintained. The rooms were spotless and the beds comfortable. There is complimentary breakfast, which was probably a little more exciting than typical hotel breakfasts. The staff were incredibly friendly as well. I would definitely stay here if in this area again.

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the review! We are glad that you chose to stay with us and hope you will continue to choose to stay with us for your future stays in the beautiful Heber Valley. We appreciate you and hope you enjoy your future travels! Hope to see you soon!

"Great Employee"

5
Flanclan20, Blanding, UT 09/05/2019

I come here after. The hotel is great and has every amenity you could want. Very clean and modern. I am writing this to give a particular shout-out to one of their several great employees. We drive over the road and often get to a hotel late and tired. DEANA was the person who checked us in. Her friendliness and personal demeanor was welcomed and nice. Deana learned that we would be leaving before breakfast. When we got up we found that she had prepared two very nice sack lunches for us. She even made cookies. This was such a nice and welcomed gift. Thanks Deana That was a very refreshing act of kindness Danny Frito-Lay

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a superior review! Thank you for taking the time to write this and mentioning Deanna. We are lucky to have her and are glad to hear that she took care of you. We hope to see you again next time you are passing through. We appreciate you and your business.

"Fun Girls Weekend"

5
Escape59353294501, Rangely, Colorado 28/04/2019

Best Western Plus in Heber City Utah did a fantastic job making our girls weekend a huge success. Fun place, brand new and gorgeous rooms. Friendly staff and very helpful in all areas. Our only mark down was our dinner reccommendation from the clerk. She suggested The Hub just across the street. It was not up to par in any way!!!!

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you for the awesome review! We are so happy to hear that you enjoyed your time with us. We appreciate the feedback that has been given and will take that into consideration. We hope to see you again soon!

"One Night Stay"

5
User 24/04/2019

It is a beautiful hotel located in a beautiful mountain valley. Everything about our stay was positive (plenty of parking, fast and friendly check-in and check-out, a beautiful room on the 4th floor with a view of the mountains, every area of the hotel looks new and is clean, and a delicious breakfast).

kevinhendi, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
WoW! What a stellar review! Thank you so much for taking the time to write it. We are so happy that you enjoyed your stay with us to the extent that you did! We hope that you will come back and take a look at the mountains in the different season! We appreciate you and hope to see you soon!

"Nice Location and Hotel"

5
Cyndee1980, Laurel, Delaware 06/04/2019

WE stayed 2 nights in Heber City, with a nice view of the mountains. Close enough to visit Salt Lake City for the day. Hotel is very clean and staff always helpful. Staff made recommendations for dinner that were very helpful. Ask for a room with a balcony.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to leave us a five star rating and review! We are glad you are pleased with your stay and the location of the hotel! We strive to make your experience with us worry and stress free and are pleased to hear the staff was able to help you with your questions. We hope to be able to see you again!

"Night Auditor - John"

5
User 03/04/2019

a great place to stay; the best I've experienced. I deal with all employees, there is John the night auditor who is hard at work, and very efficient at what he does. He always asks if there is anything he can do to help.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the great review! We are happy that you were satisfied with your stay and that John was able to help you with any of your needs. We hope to be able to see you again and thank you again for taking the time to write this wonderful review!

"Good service"

5
User 02/04/2019

Amazing place with good service, has people up for late nights I am personally grateful for the night manager John for being able to just let me buy stuff and just chill out when I just couldn't find a way to sleep

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your five star review! We are glad that John took care of you with your rough night of sleeping. We hope to be able to see you again and maybe have a little more luck with sleep. Thank you!

"Night Auditor"

5
User 27/03/2019

John was very pleasant and very helpful. Will recommend to others! We are very excited about this location and plan to stay often. Lots of extra items to make our stay more enjoyable. Pet friendly too!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow thank you so much for the review! We are so glad that you had such an enjoyable stay. We look forward to seeing you again and thank you for the kind comments.

"Great new hotel"

4
jeff_lamey, Calgary, Canada 27/03/2019

I stayed with my family in March 2019 and really enjoyed this hotel. The staff were very friendly, attentive and made us feel welcome. The hotel is very new, so rooms and amenities are in great shape. I would like to return to ride some local mountain biking trails here, which are highly rated.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the review! We appreciate you taking the time to write one and tell us about your experience with you. We hope to see you again in the near future and appreciate your business.

"Great Facility and Caring Staff"

5
Bryce H, MIDWAY, United States 26/03/2019

My family was in a real bind. We are getting some work done on our house and the schedule got messed up. At the last minute we needed to be out of the house for 4 days. They got our reservation worked out right away and took great care of me and my family. We really appreciate the team looking after us when we really needed it. This hotel is brand new and the rooms are spacious, modern and comfortable.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
It was so great to have us with you and for us to be able to get to know you and your family a little bit better! We are glad you enjoyed your stay and appreciate the respect you gave the hotel. We look forward to seeing you again but maybe on better circumstances. We appreciate you and your business!

"short stay"

5
User 26/03/2019

I stayed here for three days. It is very conveniently located and even though it is located on the main street is was very quiet. The pool area was open 24/7 and very clean. Breakfast was served starting at 6 am and was everything that we needed. I recommend this hotel.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your awesome review! We are so glad to hear that you enjoyed your stay with us and hope that you will come back and see us again! We appreciate your kind comments!

"Great Welcome to Heber"

5
User 08/03/2019

I stayed at this hotel when moving from Michigan to Heber. I stayed for one night and my dad stayed for 4 nights. We did not make reservations because we did not know when we were going to arrive in Heber. Deanna was EXTREMELY HELPFUL when checking in. We were able to get a great deal and it was a great welcome to the city. If you need information about the area, seek Deanna. Deanna offered us great tips for the city and recommended great places to eat. She also provided me with information for spring and summer activities since I was going to be living here. She is the epitome of exceptional customer service. This hotel is clean, safe, and extremely comfortable. If I were traveling alone I would not have stayed here as it is slightly out of my price range, but after staying here I would now pay the money because it is a great hotel. The breakfast in the morning is great (waffle bar, eggs, sausage, yogurt, fruit, etc...). I highly recommend this hotel if traveling to the Heber Valley area or if staying to venture up to Park City. It is about a 20 minute drive to Park City.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the killer review! We appreciate you taking time out of your busy schedule to leave us the review! We are happy to hear that you had such a pleasant stay with us and are glad that Deanna was able to assist you with any of your needs. We look forward to seeing you again!

"Even brushed the snow off your car. Very fast WiFi (109/20 Mbps)"

5
rcowen, Farmington Hills, MI 04/03/2019

I don't write reviews unless I can add something new. Everything said by others in prior reviews about being a great place to stay is true. A very pleasant surprise (after receiving 3+ inches of snow) to find that the snow had been brushed off all of the vehicles in the lot. I asked about it and was told that it was part of their standard practice. Thank you David. He needs a brush with a longer handle because some of the 4-wheel drive trucks are too tall for him to reach the center of the windshield. I'm somewhat of a tech geek and tested the speed of their WiFi from our room on the 4th floor. It was the fastest I've seen in any hotel. I've been testing since 2011 using SpeedTest.net. Keaton was in constant motion during breakfast, checking to see whether you need anything. As an aside, on prior trips we stayed at a different large hotel chain across the street. It has fallen into disrepair and I've written a review about it specifically mentioning how run-down the furniture is within the breakfast area (among other areas). Out of curiosity, I stopped at that hotel during this visit and nothing has changed except a large sign saying that new furniture is due in the future (didn't say when).

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Boom! What an awesome review! A sincere THANK YOU for taking the time to share your experience at our hotel on Trip Advisor. We do our best to deliver a superior product and service. Reviews like yours inspire us to continue seeking improvement and doing our best to exceed our guest's expectations. Safe travels and we hope to see you again soon.

"Lovely hotel!!"

5
Charlotte Q, Dillon, Montana 04/03/2019

We recently spent 2 nights at the Heber Valley Hotel for a family wedding that was centered out of Park City. We could have stayed in Park City, but we are delighted that we chose the Heber Valley BW AND we didn't have to contend with the people and traffic chaos that reigned in Park City proper (and much nicer value for our $$). First of all, the Hotel is only about 1.5 years old, so the interior is fresh and clean. The rooms were nicely appointed, with a separate "bar" sink and refrig outside the full bathroom. Linens were lovely. Breakfast was excellent for one of those buffet-style hotel breakfasts. However, what really made this hotel stand out was the exceptional customer service. It began even before we arrived. We were driving down from Montana for this wedding and weather in Montana had been terrible for the last several weeks. The pass we needed to travel to go to Utah had been closing every few days due to snow/wind/snow drifts. The hotel has a 48 hr cancellation policy, and 48 hours prior to our arrive, the pass had just re-opened from another weather closure. I phoned, and the manager (Jana) graciously granted me a 24 hr cancellation, otherwise, we would have been forced to cancel the trip. By 24 hrs out, it looked like we could make it, so all worked out. After our arrival, all of the staff continued to exceed our expectations through their friendly attitude and helpful nature. David was a standout!! We will definitely put this hotel on our list again as a great place to stay when one is in the area!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you so much for the great review!! We appreciate you taking the time to leave this review! We appreciate you and your business. We hope to be able to see you again and hope the travel goes a little more smooth next time. Thanks again for the review!

"Incredible Stay"

5
User 28/02/2019

I visited the hotel for business in the area. The hotel lobby was clean, modern and quaint with comfy lounge chairs, computer station and breakfast tables. A late check-in with John went smoothly and quickly. The king bed room was spacious, immaculate with plenty of drawer and closet space for a week's stay. The morning buffet breakfast with eggs, breakfast meat, potatoes along with a pancake maker (never tried one before.... it's fantastic!) and waffle maker, along with yogurt, pastries, and juice, coffee and tea was so delicious. I never had to wait for an item to be refilled. The staff was quick to replace and refill items throughout the buffet hours. They also went out of their way to greet guests and ask if I needed anything else. I took a day off from work and went skiing at Deer Valley one of the days. A few great tips for skiers: park at Jordanelle Express Gondola instead of going through Park City town to ski at Deer Valley. The drive is only 10 minutes away from the hotel. I would recommend any skier to stay at the Best Western in Heber City instead of staying in the Park City area. Heber City has a plethora of delicious family-friendly restaurants, traffic is non-existent comparably to Park City, and getting to ski Deer Valley is just a short drive. I do not see any reason to consider staying in Park City when you have this wonderfully managed hotel by Jana Brown. She manages the hotel with great precision. Every staff member at the check in desk (I loved meeting Keaton, John, and Jana!), at the morning buffet, in the pool area, and housekeeping says hello, asks if my needs were being met and checked in to see how I was enjoying my stay. I used the indoor pool and jacuzzi area which was kept very clean, and towels were constantly being replaced when emptied. Without a doubt, I would recommend anyone visiting the area to stay at this immaculately clean, well-run hotel. It was incredible. Hotel managers and staff made for an enjoyable stay. Thumbs up for great service in a great location! Would definitely stay again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
WOW! What an exceptional review! It makes our hearts warm to hear how much you enjoyed your stay. We appreciate your business and enjoyed having you stay with us. We look forward to seeing you again!

"Perfect Stay!"

5
woodysroundup, Brisbane Region, Australia 28/02/2019

We had an excellent 2 night stay! Room was spacious, clean, modern with mountain views. The breakfast was exceptional and offered so many choices! Staff were friendly and helpful! Will definitely stay again next visit to Heber City!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the review! We are glad to hear that you had an excellent stay! We look forward to seeing you again and appreciate you and your business.

"Keaton, Front Desk Extraordinaire was Amazing!!!"

5
User 25/02/2019

I was here for the World Cup Biathlon in February 2019 & I have to say the entire staff were superstars. Keaton greeted me with a friendly smile & hello before I even got to the front desk. I arrived early & he immediately checked to see if my room was ready (it was) & he checked me in. What a beautiful surprise. The room was perfect & comfortable. This will be my home away from home each time I come to Heber City. Thank you Keaton for making me feel at home! You are a rockstar & Best Western is fortunate to have you on their team! Cheers!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the awesome review! We loved having you here and enjoyed your company! We look forward to seeing you again soon. Thank you for caring about the hotel and for your smiling face. We appreciate you and your business. -Keaton

"Clean, comfortable kitchenette suite, excellent waffles"

5
Linnea C, SLC, United States 25/02/2019

Very clean and comfortable hotel with an ideal kitchenette suite that is great if you're traveling with kids (two queens and a pull-out sofa, plus lots of floor space). The front desk staff was pleasant and helpful making restaurant suggestions. (Visit Lola's in Midway). The breakfast had a good selection, including bacon, scrambled eggs and, best of all, a make-it-yourself waffle station complete with strawberries and fresh whipped cream. Excellent waffles, too. The only two drawbacks are that US 40 is busy and can be noisy during the day. (It wasn't too bad at night). Also, the bathroom door doesn't lock, which is strange, but there was a little "powder room" before the bathroom that also had its own door (not lockable, either), that provided some privacy.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for leaving this great review! We are so glad that you were happy with the service that was provided to you. We strive to provide superior customer care and hope that you will return to see us again shortly! We appreciate your business greatly!

"Family ski trip"

5
Melba2014, Irvine, California 20/02/2019

Excellent hotel, very clean, new, great attention to detail by the staff, excellent hot breakfast buffet included in price. Wonderful stay. 10-15 minute drive to Jordanelle Gondola in Deer Valley Ski area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We are so happy to hear how much you enjoyed and appreciated your stay! we hope to be able to see you again and appreciate you business!

"Staff makes it special"

5
User 17/02/2019

Everything was great. Keaton made sure we were taken care of in every way possible. The breakfast was always fresh and had many great options. I would highly recommend this hotel for anyone staying in or near Heber City.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the great review and for being willing to reccommend our hotel. We loved having you hear and hope to see you again in the near future!

"Great staff"

5
JeffHig, Northborough, Massachusetts 16/02/2019

Enjoying my stay at best western Heber valley. Excellent value 25 min drive to park city skiing. Free breakfast is solid. Especially wanted to mention Dave who has been incredible. He has helped fix two minor issues in my room and I notice him speaking with other guests around the hotel and he is incredibly friendly and just seems like a great guy to have on staff. Willing to help with whatever to make the stay better. Thanks to Dave and the rest of the staff.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! we love hearing what made your stay incredible. Dave is definitely an asset and we are so glad you were helped with whatever issue you might have. We hope to see you again and appreciate your business.

"Exceptional Staff"

5
Pat M, Reno, Nevada 13/02/2019

The staff was very accommodating every day. Deanna was exceptionally helpful when we checked in and each night to let us know when the fresh cookies would be ready. The breakfast was always fresh and had many great options.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the wonderful review! We are happy to hear you were pleased with your stay. We hope to make each future stay with us that enjoyable. We appreciate your business!

"Best hotel to host a conference"

5
User 12/02/2019

I recently hosted a conference and reserved approximately 160 rooms over 4 days. Our entire experience with this hotel and staff was EXCELLENT! The lobby area was also amazing. There's several places to sit and relax, have a cup of coffee and snack. The Sales Manager Jana Brown was absolutely incredible to work with, as well as the rest of their staff. Dave, who assisted me with the conference was also very helpful and was available any time I needed him. I would highly recommend this hotel for anyone staying in or near Heber City. Thanks. :-)

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for taking the time to leave such a great review! We enjoyed having you and your coworkers here this past week. We hope that we will be seeing you again and greatly appreciate being recommended.

"Great hotel, wonderful service & amazing views!"

5
User 09/02/2019

The entire staff at this hotel was amazing! They went above & beyond to make guests comfortable. Extremely personable! Very clean hotel, great choices for breakfast, outstanding customer service & beautiful views of the mountains! We will definitely return for our next ski trip! Keaton is one of the employees there & he couldn't have been more welcomin, as well as helpful!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for this awesome review! We are so happy to hear that we will be having you back. We look forward to getting to know you better and know you will love it just as much. We appreciate your business and look forward to next time!

"Office Manager"

5
User 07/02/2019

Best Western Plus Heber Valley Hotel is the cleanest hotel I've stayed at. The staff is extremely friendly. Everyone from the front desk (shout out to Keaton) to the cleaning staff asked how my stay was going and if I needed anything. Keaton helped me check out. He is awesome. We joked about our different CS experiences in MA (my home state). As he said "we get each other". I would deff recommend staying here. One tiny thing I would of liked, a small gift shop. Cant go away without bringing a little something back for the kidos. Very clean Great staff Easy check in / check out Pool and gym open 24/7 Many diff selections at breakfast Large rooms with microwave and fridge Plenty of towels Quiet room Comfy bed _ lots of pillows

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow what a fantastic review! We are so glad that you had such an amazing stay and were able to connect with Keaton on a personal basis. We do try to have you leave feeling like family and hope that you will come back and visit your BW family again. We look forward to it.

"Staff is excellent"

5
User 28/01/2019

The Hotel is a average Best Western, the staff makes it exceptional. Deanne at the front desk is extremely knowledgeable about the area. Brandi was proactive in preparing the room for special needs children. I will always recommend this hotel because of the service

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for your kind words! We are so glad you enjoyed the service here. Deanna and Brandi are stellar employees! Thank you for mentioning them as well. We hope to see you again in the near future!

"Heber City Gem"

5
ZZAP, Varberg, Sweden 26/01/2019

Had a great stay at this new Hotel. Friendly Staff made you feel at home.The gym was more than you usually get and to climb into the pool and jacuzzi after a day in the slopes was great. Big parking and easy to check-in and out.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the great review! We are so happy to hear that you felt at home with us. That is something we strive to make happen and are glad you felt that way. We hope to see you again and appreciate your business.

"Cute and clean!"

4
Wander29806363622, Midway, Utah 18/01/2019

Great hotel and super cute in the rooms. It still has the new feeling inside and are very clean feeling! Staff was great and the breakfast was actually really good. The eggs didn't taste like they were fake! My kids and I were very pleased.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the review! We are so glad you enjoyed your room and loved our fresh hand cracked eggs! We hope to be able to see you again and appreciate your business!

"5 star 5 star 5 star"

5
ShaistaYusuf, Mumbai 13/01/2019

wow i dont know where to start By far amazing Nothing that i would have expected the room was HUGE i havd stayed in many 4-5 star property and some of them dont have such big rooms kitchen bath tub balcony microven what else do u need And then free breakfast so many things cearls pastiers eggs juice fruit pancake waffle FREE awesome and Erice the breakfast was amazing we had an exceptional experience And then the swimming area 24HOURS can u believe it i havent been to a hotel with 24hr swimming pool and hot tub amazing will def be back n its just 20min drive to deer valleu canyons park city love it!!!!! Thanks best western

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a spectacular review! Thank you so much for taking the time to give your thoughts and opinion. We value our customers input and it warms our heart that you enjoyed your time here so much. We look forward to seeing you again!

"The BEST Best Wrdtern ever!"

5
User 03/01/2019

This place is awesome! Kevin's crew is the best. They are fun and excellent at hospitality - 5 star to the max! Melissa's crew keeps the rooms spotless and they are excellent! Can't say enough and definitly recommend this hotel!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the superb review! We appreciate the positive spirit you brought to the hotel and look forward to seeing you again next year!

"Christmas party"

5
User 22/12/2018

We had our family Christmas party here and it was amazing! The rooms were clean and comfortable, the staff was friendly and helpful. The conference room was so nice and big, it had windows all around for natural lite, they had it all set up for us and it has its own radio and microphone for us to use. Right out side is a beautiful fire pit and chairs for you to enjoy. The kids all loved the pool, and breakfast was amazing! We will be staying here again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so glad you had such an enjoyable time here! We love having you guys here and love the company you give us. We look forward to seeing you all again and hope that you had a Merry Christmas! Thank you for the awesome review!

"Nice"

5
Stacy S, Oakley, Utah 09/12/2018

A short overnight stay. Very nice hotel and rooms. Breakfast was great. Hotel staff seemed busy chatting with people they know instead of helping guests. But didn't affect me much. I would absolutely stay again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the review! We are glad you are happy with your stay. We try to provide superior customer care for each and every guest each time we talk to them. We look forward to seeing you again!

"Best Breakfast Service anywhere"

5
User 08/12/2018

We decided to take a short drive up from SLC to do a little train ride on the Heber railroad and wanted a cheap place to stay. We got a nicely furnished king suite with a kitchette for a very very good rate! I was pleased with the service and attentiveness of the staff upon checking in. It was nice. But I will say bar none was the service I got the next morning at breakfast from the host Erika. I am on a special paleo diet and could not eat the cowboy casserole. It looked divine but I cant have the cheese or the sausage. Also the meat that day was sausage and I cannot eat it. I asked Erika if I could please have a special order of eggs and bacon. She was so sweet and helpful and said it would be about 10 mins. She brought it out to my table where I was sitting eating fresh fruit and drinking coffee. EXCELLENT service and a newly updated and clean hotel! Would definitely recommend it and will stay here again when I am in the area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you for the spectacular review! We strive to provide superior customer care for each and every guest and are so glad that you felt like you received such service. Erica is a great employee and we love having her! We look forward to seeing you again and hope it is in the near future.

"Clean, new, pleasant"

3
22Wakefield, NY 01/12/2018

This is a clean, new hotel with spacious rooms. Melissa in housekeeping went out of her way to retrieve and send a lost item. We paid a very good price, about $100, and would probably stay here again. I would give this property four stars except for the major design flaw. Whoever designed the bathroom really needs to be taken to task for the sliding barn door. Not just because this is a trend that's been on its way out for a few years now, but because this design element was never intended to be used as a bathroom door. Not only does it not lock, but it doesn't even close all the way. I am attaching picture of the door fully closed. When I took the picture I was standing with my back against the hotel room door. If you're in the bathroom and someone in your family enters the room, anyone walking past could see into the bathroom.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the review! We appreciate the feedback from all of our guests and are happy to hear that you will come see us again. We are currently working on fixing the barn doors and making them private as possible! We hope to see you again and thanks again for taking the time to come visit us and leave some helpful feedback! Hope you have a fantastic holiday!

"Wonderful Stay"

5
Wyomingkings, Gillette, Wyoming 25/11/2018

We booked this hotel on our way home from visiting family for Thanksgiving. Beautiful property in a great location. Modern, clean, friendly staff, great hot breakfast, and stunning location in a gorgeous mountain valley just 17 miles from Park City. Roads in Wyoming were closed the day we were supposed to leave so we booked a second night and the process was quick and easy. Added bonus...warm cookies greet you in the beautiful hotel lobby. I definitely recommend this hotel and we will book here again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! Thank you for the wonderful review! It is always great to hear about the specifics of what made your trip great! We look forward to seeing you again!

"Best place to stay in Heber Utah"

5
Pioneer35285961864, St. George, Utah 19/11/2018

I had worked in the area for 10 months and stayed at your Best Western + in Heber Utah and was treated like family,Very very pleased with every thing all the time I was there,you are truly great people from Management, front desk, breakfast and cleaning staff.Thanks for everything Kevin, Jana, Keaton, Melissa, Marli, David and Deanna, by far the BEST place to stay in Heber, Utah

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We strive to make every guest come as a friend and leave as family! We are so happy that you feel that way! Please come see us again! We would love to have you!

"Great new facility"

5
User 07/11/2018

We were there during the Heber Valley Cowboy Poetry Gathering October 26 - 29 and could not have been more delighted. Beautiful new hotel, very comfortable, and the staff was friendly and helpful. Thanks to Deanna and everyone for an especially nice stay. The complimentary breakfast is better than most, too!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for this awesome review! We would LOVE to see you again next year. :) All the best.

"AWS Custom Builders, LLC-Owners"

5
Michael U, Vernal, Utah 07/11/2018

We have to come to Heber finish the remodel at the Mountain Land one stop. The owner of Mountainland Muhammad got us a room at his highly recommended Hotel, the Best Western Plus. I must say that John and all the other staff went out of their way to see to our comfort. The pillows are heavenly, the room was exquisite and clean, the breakfast was delicious and the pool and the hot tub seemed extremely inviting. AWS custom builders will definitely recommend this hotel to all our business associates and Friends.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! Thanks so much for leaving a review for our hotel! It means the world to us, and we would are so appreciative of your business. All the best!

"Best Western Plus - Heber City"

5
Getaway24554944341, Oconomowoc, Wisconsin 04/11/2018

Diamon Select Elite Member here and I love this place! One of my favorite Best Western hotels to stay at and I've stayed at a lot of them. From the exterior BBQ grills, to the fantastic pool/hot tub, to the spacious and comfortable rooms, this place rocks! Friendly stay and beautiful décor. Keep up the great work!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the awesome review! We hope to see you again soon!

"Excellent Hotel"

5
User 04/11/2018

Everyone was awesome. The woman who checked us in went out of her way to make sure we got a room that would work for me. (I have some mobility issues). The managers (I talked to two of them at different times) were friendly and accommodating. The kitchen ladies fixed egg whites for me each morning. One desk clerk in particular went above and beyond the call of duty to help me with something. He was kind, caring, compassionate and considerate. The cleanliness of the entire hotel was above reproach. Trust me, if I was unhappy, they would have heard about it. For the most part, the breakfast food was fine for most people. I have certain restrictions but I know you can't have everything. I did wish there had been recycle bins for plastic water bottles, but not a lot of places do. We were in room 429 on the mountain side and had a great view of them. It snowed a bit during our stay which made the view even better. There were plenty of outlets for our electronics. This is usually a pet peeve of mine but in this case, I was very happy. The ADA rooms are on the first floor with a king bed. I gave up that up in order to be on a higher floor. There was one grab bar in the shower and they sent up a rubber mat for the tub.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
This is a phenomenal review! Thank you for taking the time to share you experience in such depth. We do our best to deliver superior customer care and are so glad you've recognized our efforts. Safe travels!

"Excellent place and service"

5
User 03/11/2018

My family stayed here a couple weeks ago and had a wonderful experience. The rooms are comfortable, and the tea in the lobby and late night hot tub was much appreciated. Breakfast was delicious, but my mom and I, both vegetarians, were disappointed to see that the eggs were all served pre-mixed with sausage. We asked the woman prepping the food, Erica, if they were able to do eggs without meat and she quickly prepped a generous portion for my mom and I, which fueled us for a great hike that afternoon. Thank you Erica! My only complaint is that the bathroom doors do not fully close. This means that if you are sitting on your toilet and someone else opens the door to the room the person in the hall can see straight through to you on the toilet. Everything else about the hotel is flawless. Please adjust the doors and then it will be perfect.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your feedback! We are beyond anxious to improve our barn door feature in our bathrooms and look forward to a better solution in the near future. Stay tuned!

"Deanna and Keaton at the front destroy was both friendly and very helpful!! Great place to stay!! Breakfast was amazin!"

5
User 29/10/2018

Our stay was amazing. The staff was kind and helpful . We needed a place to store a few things. And they were gracious enough to do that for us.And the breakfast was amazing every morning. There were waffles pancakes eggs biscuits and gravy. Anything you would ever want for breakfast was at the breakfast bar. One morning they were out of whip topping I ask and they delivered right to our table Favorite was pool spa was open 24 hours a day. I would highly recommend

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Bam! This is an awesome review! Thanks so much for your business. We'd love to see you again in the future! :)

"New and good in an area without such offerings"

5
sequimian, München 24/10/2018

Very good, pricey but OK value for money. The new hotel offers a lot, spa and pool small, as is the breakfast room, but the staff is professional and extremely friendly and helpful to everyone and also funny and engaged.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
That's what we like to hear! Thank you for recognizing our efforts. :) We hope to see you again soon!

"Great experience!"

5
Christiney2727, Riverside, California 24/10/2018

All the staff at this hotel are wonderful! They were all very friendly and helpful! Erica was great at breakfast and went above and beyond for us! They keep the hotel very clean! And it looks brand new still! We will definitely be coming back here every year!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
YES!!!! Great review! Thank you so much for your business. We'd LOVE to see you again in the future. :)

"Great Experience!"

5
emilybraymond, Layton, Utah 22/10/2018

My husband and I spent a weekend here for a quick getaway and we loved it! The building was beautiful and sparkling clean! The staff was incredibly helpful, "Keaton", one of the managers specifically went above and beyond, he was so engaging and personable, he really made our experience exceptional! The breakfast was delicious and the location was central. Will definitely be back!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We completely agree! Keaton is a rockstar. Thank you for recognizing our efforts to lead the lodging industry in superior customer care. :)

"Awesome!"

5
User 21/10/2018

Absolutely amazing place awesome customer service!! David and marly were extremely helpful and quick to help! We came in after a fairly bad experience across the street and they made good where the competition epically failed! Thank you guys for making our stay comfortable and easy! Check out was easy and Deanna was quick to answer all our questions and was quick to set us up with there rewards program!! Thank you! See you guys in November! Btw breakfast was beyond what I expected Lots of different options and was amazing! I highly recommend this place to anyone

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
THANK YOU! This review is amazing! Thank you for recognizing our efforts to lead the lodging industry in superior customer care. We would LOVE to see you again in November. Safe travels!

"Home away from home"

5
User 21/10/2018

This is mine and my husband home away from home best breakfast in town! And its free! Erica is one amazing cook and Keaton who works the front desk is so incredibly nice and so funny we will definitely be staying again!!!

"Stylish"

4
createandcapturelife, Cypress, California 17/10/2018

Nice staff, very stylish decor, comfortable bed, dogs are allowed. Tea and coffee available all of the time. Laundry available. Good internet connection. Breakfast is typical Best Western breakfast. Large room. Slow WiFi! No bath tub in our room, not sure about others.

"Excellent stay!"

5
Joel E, Rochester, New York, USA 17/10/2018

Friendly and helpful staff, VERY CLEAN, rooms are beautiful and new. We had a king suite - the bed was comfy and kitchenette was stocked/clean. Bathrooms great. Breakfast was delicious. Very accommodating staff. Would absolutely stay here again if we were in the area.

"Nice and New"

5
User 13/10/2018

For our last night in Utah, we went to Heber City and stayed at the Best Western Plus. Decent price, and great accommodations equals great value! The bonus is that it's quite new! Desk staff is very friendly and helpful. Families will enjoy the 24 hour pool! We “oldies” enjoyed the hot tub.

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for this awesome review! We are so happy you enjoyed your stay with us. We appreciate your business and hope to see you again soon!

"Girls' Weekend Getaway"

5
User 13/10/2018

We had the best Girls' Weekend Trip ever! The Best Western staff was kind, courteous, and helpful. Keaton came to our technology rescue in the conference room; his perseverance saved the day. We've already booked our next visit for April!

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Girls just want to have fun! That's awesome! We are so glad we could provide a weekend getaway for you and your girls club. Make it a tradition; we'd love to see you again. :)

"Lovely!"

5
User 12/10/2018

We stayed just one night, but wished we could have stayed longer. Room was clean, quiet, and well appointed. The staff was great, and we took full advantage of the pool and the treats in the lobby. Two newspapers to read over our delicious breakfast. No problems, and nice people at the desk and the breakfast room. They even had gluten free items! We will be back.

Kevin H, Manager at Best Western Plus Heber Valley Hotel, responded to this review
Boom! Thanks for the amazing review of our hotel! We're so glad you enjoyed your time with us. :)

"SC hikers"

5
spreno13, Greenville, South Carolina 02/10/2018

rooms were large & hotel had just turned 1yr old. COMFY beds,mini fridge & microwave, quality breakfast. Front desk started the fire pit for us on a brisk/chilly late Sept night & it was fantastic to sit outside by the fire pit while having an after dinner brew. only had 1 night, but wish could've stayed for more.

"Excellent Experience!"

5
User 29/09/2018

Staff was very outgoing and helpful, the room and accommodations were too notch. I haven't been at a Best Western in years but if thos the way they run the operations at all their locations it won't be my last stay!

"Excellent Best Western"

5
Sandi S, Highlands Ranch, Colorado 29/09/2018

Everything that you want! Clean, friendly staff, quiet, comfortable beds and pillows, good breakfast, good rates, nice hot tub and pool! I highly recommend this hotel. Wish that I could have stayed longer.

"Don't waste your time or money ."

1
Arnon O, Laredo, Texas 25/09/2018

This hotel's manager is the worst I have ever had the displeasure of conducting business with , he has less than zero customer service or interpersonal skills , he does not honor anything or anybody . Advise Best Western to upper management , get rid of him because he is costing your hotel in reputation and business . Advise to customers , a newly refurbish Holiday inn just across the street with ten times better friendlier and accommodating service than that of the above "worst western"

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello Arnon. We apologize you had this experience at our hotel. We do our best to accommodate early arrivals when possible. The reality is, we must be given time to properly clean our rooms from previous guests before our future guests can occupy the room. Attempting to check-in at 10:30 AM simply does not give us the chance to provide a room that has been cleaned to our standards. Our hotel check-out time is 11:00 AM. My front desk manager has been trained to do his best to accommodate early arrivals, but in this situation, a 10:30 AM check-in simply was not possible. Thank you for your feedback.

"Awesome place to stay"

5
User 20/09/2018

I stay at alot of best western and I must say this one is way above the rest. Great staff great rooms and a very good breakfast one of the best. I would definitely stay here again. The staff were over the top friendly GREAT PLACE TO STAY

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thanks so much for this awesome review! We big time appreciate your feedback. :)

"Best Ever"

5
User 31/07/2018

We loved our stay in Heber. The beds were soft and supportive. We had a fantastic nights rest. Staff helpful and friendly, and the breakfast was filling with lots of options. The rooms was well designed and clean.

"Clean Quality in Heber City"

4
Bjrsmom, Sacramento, California 30/07/2018

We arrived in Heber City after a long drive and entered the large and clean lobby of Best Western Plus Hotel. Deanna greeted us, and though we were early for a checkin, she found an available room and we were in our room and relaxing within 5 minutes. Our room was spacious, clean, with a small refrigerator, sink, and microwave, and a 42inch flatscreen with lots of channels. Breakfast in the morning was surprisingly good for the rate of the room. Breakfast options were cold cereal, yogurt, waffles, pancakes, bacon, eggs, sausage egg cheese biscuit sandwich, bagels, muffins, fresh fruits, juices, coffee, tea—in other words, something for everyone. Real plates, silverware, and cloth napkins is a nice touch. The breakfast table and chairs area is very comfortably arranged, and also in this area is a long table with several phone charging stations available. In the lobby is a very comfortable couch and chairs with a TV and a fireplace. Also available is an outdoor area with two barbecue grills for hotel guest's use.

"CLEAN,CLASSY,AND CUSTOMERS FIRST"

5
User 27/07/2018

Fantastic experience! The service was great and the hotel is very clean. The wide spread of breakfast options was also delicious! The room was large and clean. Beds very comfy. And the pool is open all night!

"Beautiful new hotel!"

5
Kristi S, Duluth 26/07/2018

Heber Valley is gorgeous! Our suite was a two room with a full kitchen which was a pleasant surprise. John, we hope to see you again on our next venture! All staff was wonderful!! Definitely going to visit again...

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We look forward to you visiting us again! Thank you for taking the time to review our hotel. We are happy to hear you were able to experience our spacious rooms, and wonderful staff!

"Great hotel, wonderful breakfast, wonderful views"

4
Celeste W, Logan 23/07/2018

We really enjoyed our stay. It is a new facility, rooms are lovely, great views if you get one of the higher floors, plus a nicely furnished fitness room and lovely swimming pool. The staff was extremely pleasant and made it a wonderful experience.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your kind comments on our hotel and amenities! We are so happy that you were able to enjoy them during your stay. Along with the beautiful view of Heber Valley! Come again soon! :)

"So impressed!"

5
mkc01, washington 21/07/2018

This hotel was so nice and new. The staff was wonderfully attentive! There were so many extra touches that made me feel the luxury and comfort! I can't say enough nice things! It was close to everything and was such a better value than any competitor.

"Nice, new spacious but expensive "

4
Tyson D, Salt Lake City, Utah 20/07/2018

Nice hotel that looks and feels brand new. Clean Huge rooms. We got a 2 queen with a sofa bed and it was perhaps the biggest non suite hotel room we've had. Breakfast was average. Indoor pool but very small. Expensive though. There isn't a lot of hotels on Heber City and they take advantage of that. I paid over $200 a night for a Best Western budget hotel! Next time I'll plan more in advance if possible so I don't have to pay so much. If it was in the $125-$150 range, that would be more reasonable.

"Disappointed- maybe not so Pet-Friendly"

2
MTwandereratheart, Missoula Montana 17/07/2018

Reserved a King room online weeks before arrival. At check-in the front desk person stated that he hoped that I didn't have my heart set on a bath, if you want to stay in the same room as your dog then we have to put you in a "accessible" room. This was not what I reserved or wanted. No options or apology given. If this is standard practice why didn't the website indicate this or direct the customer to call the hotel for information/availability of pet rooms. I was handed the key and the clerk started doing something else. I had to actually ask him where my room was. Honestly, it was a strange, uncomfortable experience. I travel extensively with my dog and she has always been welcomed. The $30 fee here was actually more then other hotels/motels charge but when I reserved I thought it would be worth it. The room had an unpleasant odor (urine) and the bedding was not as pictured on the website. Good location and the actual building and grounds are new and nice. I was not asked how my stay was when checking out, just asked if I would like a receipt mailed or emailed. Just overall terribly disappointing. I did reach out to the manager, Kevin, and received a response 5 days later because he was in area without phone service. He found my comments to be "very genuine, level-headed, and informative". No apology and no discount was given, which other hotel chains have told me that they would have offered. Kevin did ask to call me but when I stated I preferred email correspondence I did not hear anything further. It is a nice hotel but pet owners may want to possibly make inquiries about pet policies before arrival.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to share your experience at our property. I am so sorry you found your stay at our hotel unfavorable. As discussed in our prior email conversation, such an experience is very abnormal for our hotel and it sincerely breaks my heart you left unsatisfied. We do our best to provide a positive and memorable guest experience for each of our customers, and I sincerely apologize and ask forgiveness for falling short of that. I would still love the opportunity to speak with you in attempts to ensure your satisfaction. When convenient please feel free to call me anytime at (435) 657-6500. Best, Kevin Henderson General Manager

"Very nice place to reast"

4
LYNN B, WY 07/07/2018

had a great sleep and the bed was very good. The aesthetics and ambience of the motel is very good. They were very busy but the clerk was very calm and efficient in getting all the customers taken care of.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! We appreciate you taking the time to share your experience on Trip Advisor! Summer months are very busy for us and we appreciate that you recognized our efforts to operate efficiently. We hope to see you again soon!

"Finally a good hotel in Heber City"

5
Courtney B, Park City, Utah 06/07/2018

This is a very new Best Western Plus, which has not even been open a year. I have never been much of a BW fan, because many are really very run down. However, this is a very nice hotel. Big beautiful lobby with fireplaces, outside fireplaces, and has a very inviting feel. Large pool with good exercise facilities. Breakfast is also available, and there are plenty of dining options close by. We were in a suite, which was very large, and well appointed. Heber City is right next door to Park City, where you can pay several times more for a similar room. The Best Western Plus in Park City is about 40 years old, is much more expensive, and is not anywhere as nice. You are also much closer to the Deer Valley Gondola on US 40 than anywhere you could stay in Park City, unless you stay at Deer Valley itself. You can also be to Park City Resort in about 25 to 30 min. However, $1000 dollars a night at Deer Valley, vs $130 in Heber is not chump change. You can be in the Deer Valley gondola parking lot in 15 min from this hotel. If you are wanting to explore the Park City/ Heber Valley, and want to keep your expenses down, you really should stay here.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! What a killer review! WOW! Thanks for taking the time to share such an extensive and thoughtful review of our property. We have a goal to lead the lodging industry in superior customer care, and we appreciate you recognizing our efforts. :) It would be our pleasure to serve you again. We appreciate your business.

"Excellent hotel"

5
User 29/06/2018

Stayed at this hotel twice in June as we took a road trip back east. The hotel is beautifully kept. The staff is friendly, courteous and helpful. My husband is disabled and the room amenities were great. The bathroom has a sliding door so it is not difficult for a wheelchair bound person to use. The roll in shower was large and the in shower bench was actually useable. The hotel is also pet friendly with a deposit.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! We are so happy we have been able to earn your repeat business. We recognize you have other lodging options to choose from and we thank you for choosing us!

"Very comfortable and attractive place to stay"

5
fl0rsy48, Berkeley, California 18/06/2018

We loved this inn. It felt brand new (evidently opened in October 2017), The room was large, comfortable and very nicely appointed, with a nice view of hills. There was a separate sink/bar area with a mini fridge and a microwave. The bathroom was lovely! A broad granite style sink area with lots of room to put your "stuff". The whole establishment was very tastefully decorated, with nice wide halls that were well lit. The lobby had a very appealing seating area and the breakfast was very good. The staff were great. The clerk who checked us in made a special effort to get us hooked up with the free Chargepoint electric charging station in the parking area. We will definitely return when in the area. And a bonus: the indoor pool and spa were open 24 hours!

"excellent hotel and staff"

5
jemkim40, Utah 14/06/2018

The staff was very friendly and quick to check me in and help me. The room was wonderful and clean. Bed was comfortable and room comfortable. Loved the coffee and tea in the lobby. Also, the breakfast buffet was fabulous!

"Wonderful retreat!"

5
rickdoris , Sanger, Texas 14/06/2018

From the moment we pulled in we felt at ease. After traveling all day (11 hrs) this was an answered prayer for the soul. The atmosphere was relaxing, staff was helpful, room was gorgeous, bed was excellent and the full hot breakfast was icing on the cake! The hotel opened in Oct, 2017 so it still had that new smell. Overall I would rate it a 5+ And we have stayed at many hotels during our travels and not many make it on our list to review this highly.

"Hospitality Plus!"

5
hollioram, Kaysville, Utah 14/06/2018

The Hotel Concierge, Keaton, did a fabulous job at helping us feel welcomed. There was a little mix-up and he more than made up for it. That guy knows the meaning of hospitality! The room was fresh smelling and very comfortable. Breakfast was excellent. The people in Heber are so friendly! I will definitely stay at this hotel again!

"Took Me By Surprise"

5
stephdstuart, Los Angeles, California 06/06/2018

Best Western has leveled up, and it's right here in Heber City. John, the late night concierge was terrific!! He was an absolute gem of a human and deserves a major raise for his kindness and hospitality. They know what they're doing! Save yourself the hassle and book with them directly, vs. Priceline. I was on a roadtrip from the Grand Canyon to Yellowstone and this was my favorite place we stayed. The manager, Keaton was a doll too. All around one of the best hotel stays I've ever had. Keep up the great work, y'all!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
John is one of our most prized employees. He's always happy to be here at work, and does an excellent job at whatever task he has for the day. Thank you for noticing his efforts! We are so thrilled to hear that you chose to stay with us during your vacation, and we were able to earn a top spot on your list of great hotels! THANK YOU!! See you again soon! :)

"Nice hotel and friendly staff"

5
User 04/06/2018

Very nice, modern, clean hotel with friendly staff. The rooms were nicely appointed and the staff always greeted us as we came in. The views of the mountains were beautiful add well. I would highly recommend.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy to hear that you enjoyed our rooms during your stay here. The view of Heber Valley from our hotel windows is truly stunning! I love knowing our guest get to experience that. Thank you fro recommending us, please come see us again soon!

"Excellent experience"

5
User 28/05/2018

I was very happy with our stay! Clean, quiet, comfortable and the staff was so friendly and kind. The breakfast had so many options and especially for me, who is both gluten free and dairy free, I was able to eat fully and enjoy what I had. Eggs, sausage, yogurt, cereal, fruit. It was delightful, thank you.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow Amy! What an awesome review! Thank you so much for mentioning our awesome selection of gluten and dairy-free breakfast items. We strive to provide breakfast items that can satisfy a variety of guests; especially those with unique dietary needs. We value your business and hope to see you again soon!

"New and Nice"

3
PowWowzer, Pagosa Springs, Colorado 27/05/2018

This Best Western is very nice since it is brand new. The staff was very friendly. The issue I have at all Best Western is that the coffee is horrible and the breakfast is almost inedible. I avoid staying at Best Western for this reason. Holiday Inn Express is across the street for the same price. Next time I'm staying there.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor. At our property, we strive to provide a superior complimentary breakfast experience for our guests by incorporating items such as farm-fresh hand-cracked eggs, ceramic dish-ware, rolled cloth napkins with stainless cutlery, a waffle bar, pancake station, oatmeal bar, parfait bar, fresh fruit, grain varieties, and oven baked danishes. When you have a moment, would you mind providing any suggestions you may have, or any ideas on how we can improve? I would greatly appreciate your feedback. :) [email protected] Thank you!

"Cared for"

5
lori217g, Springville, Utah 26/05/2018

The staff was very friendly. We felt welcomed and cared for. Keaton went above and beyond to help accommodate us! Loved everything about our stay. Out was awesome! We have never experienced a breakfast at a hotel quite like this! Biscuits and gravy, bacon and eggs! We would definitely stay here again and recommend it to everyone that we know!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for writing such an awesome review about our property! Keaton truly understands superior customer care and we are so lucky to have him. We value your business and hope to see you again soon!

"Great and Relaxing"

5
User 21/05/2018

If you are looking for a very friendly staff, very clean hotel, beautiful surroundings, and a fantastic price then this is the place you need to be. There are allot of things to do and within a short driving distance to multiple locations and adventures.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! We couldn't agree more. We love this area, and feel blessed to offer lodging or travelers who visit. Thanks for taking the time to share your experience on Trip Advisor!

"'Best' Best Western!"

5
User 21/05/2018

Passing through on my motorcycle in a rainstorm. Staff (Jana) was excellent, pleasant, welcoming. Offered under cover parking for my bike before I even asked! Nice rooms, breakfast, outdoor patio with fire-pit. Thanks, will stay again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi! Your heading is exactly what our goal is! We want to be the "BEST" Best Western on earth. Thank you for taking the time to share your experience on Trip Advisor. It means the world to us. Hope to see you again soon! Safe travels.

"Best Girls Night Ever!"

5
User 19/05/2018

My sister and I took our little girls here for a girls night away and we had a blast! The staff was so friendly and the hotel is brand new, modern, and clean. We had a blast swimming, then eating fresh baked cookies and drinking hot chocolate (all free in the lobby). The complimentary Breakfast was awesome and the kids thought it was amazing! They had pancakes, topped with M&Ms, chocolate chips, whip cream and sprinkles... with eggs and sausage on the side and juice to drink. The adults had fresh waffles with strawberries, and yogurt and granola and fruit. It really was such a fun place to stay. We highly recommended it!!

"Banquet room rental"

5
User 04/05/2018

We held an event in the banquet room at best western plus heber. It was perfect. We had about 60-70 people. Great facility. We were well taken care of. Our out of town guests had a very nice stay in their spacious sweet. Thanks again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for choosing our conference room to use! We're so happy to hear that it worked well for you and you felt taken care of! Please come back and see us again soon! :)

"Fishing trip to Strawberry Reservoir"

5
Outdoorgirlidaho, Island Park 30/04/2018

We took a spontaneous fishing trip to Strawberry Reservoir and needed a place to stay. I looked this hotel up on-line and it looked nice. Booked the room. When we got there, we were greeted at the front desk by the clerks. They were very nice. The room was very nice, loved the barn doors in the room. The bathroom was really nicely done, loved the lighted mirror for makeup. Watched the Utah Jazz Playoff game and then went for a swim and to the hot tub. It's open 24 hours, which is a plus! Great nice sleep, then down to breakfast. They have a really nice breakfast and the pancake machine was really cool! While we were eating, the front desk manager “Keaton” came over to check on us. What a nice guy and funny, enjoyed talking with him. He made us feel like we were important guests. All in all, this is a very nice, great hotel. We enjoyed our stay and will definitely be back.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for staying with us during your trip! We're so happy to hear that you were able to enjoy your time here, and that Keaton could help make you feel like you're at home! We hope to see you soon!

"Nice, New, But Not Great for Toddlers"

4
Becky M, Salt Lake City, Utah 24/04/2018

The hotel is nice, the staff is friendly, the breakfast is fine, it was the same every day. Waffles, bagels, toast, cereal, oatmeal, eggs and sausage. They had a pancake machine but it was broken while we were there. They had cookies out in the late afternoon, but this was at totally random times and they were usually left splitting one as they would be almost gone when our kids found out they were there. The negatives lose a star for me...almost two. There is a nice pool but it was frustratingingly small, the hot tub controls didn't do anything, and even though there was a sign on the door not to prop the door open it was propped open when we tried to go swimming and it was freezing. We called the front desk and they said they'd opened it because they shocked the pool. Lots of kids used the wall of the hot tub to jump into the pool, so we only swam when it was empty. The worst thing about this hotel is the sliding barn doors in the rooms. I know they're all the rage right now but with a toddler it's hard enough to keep them out of the bathroom and from hurting themselves without sliding doors that you can't keep closed. The counters in the bathroom are all open so he was bringing us towels and soap before we figured out how to keep him out. We had to wedge our luggage behind them to keep them shut. Our daughter cut her finger on the handle when she was trying to shut it. Even without a toddler there is a big gap between the door and the wall when the door is shut. Other than that it was a nice room and everything was clean. The cleaning staff was really great, too.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to leave us a review! You have some great feedback. Thank you for being patient with us as we seek out a solution for our barn doors. It is absolutely on our radar. Thank you for staying with us! We hope to see you again soon!

"What a wonderful addition!"

5
SusieLou1962, Heber Utah 20/04/2018

I stayed here although my conference was in Midway at the Zermatt simply because I wanted to check out this new property. I was not disappointed! From the moment I walked in the lovely foyer, where I was greeted by the desk clerk, DeAnna I was treated like royalty. I was so impressed with her courtesy and hospitality. She was quick to get me checked in and into my room. Jana was there to offer me answers to some questions I had about a banquet they were setting up, and even invited me in to look around the banquet room. If I could only say one word to describe the place it would be "classy". The elevator was incredibly fast to the fourth floor where I was staying, My room was large and spacious and spotless. I loved the decor and I liked how there was an extra vanity area where I could do my hair while my sister was in another room showering. Our beds were divine, with quality linens and pillows. We saw some kids in the hall the next day and didn't even hear them all night long so I was surprised they were there, so the walls must be pretty sound proof. I didn't hear any outside noise from the nearby highway all night either, I slept like a baby! The air conditioner and heater worked great and it has a thermostat on it so its easy to control. This is a great place and I will never stay at the Zermatt again!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! We are more than grateful for your review! THANK YOU for all the kind words and compliments on our hotel. We are so happy you chose to stay with us during your conference. We would love to have you back again soon! :)

"great hotel"

4
User 16/04/2018

For a quick weekend trip it was great, it met my expectations. The Staff were great and the property was kept very nice. The breakfast was better than I had expected and the rooms are very updated. The bathroom Door doesn't have a lock and that was a challenge but we would stay there again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We're always happy to hear that we were able to meet our guests expectations!! Please come see us again soon! :)

"Really nice hotel with friendly staff!"

5
M4321JRjamesm, Star, United States 08/04/2018

This hotel was fairly new but has been well kept! It was really clean, the staff members were very friendly and made sure I was aware of all the amenities that were offered during my stay! Highly recommend a stay if in the area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Great to hear! We're so happy to hear our staff was able to help you and inform you of our different amenities! Come see us again soon!

"Hotel stay"

5
User 06/04/2018

Great Hotel, very quiet and huge rooms. New hotel with wonderful service and fresh baked cookies in the evening. Breaky was excellent. Nice fire pit and pool area. Close to restaurants and shopping. Highly recommend

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for taking the time to leave us a review! We are so happy to hear about your experience staying with us! Come back again soon!

"Great Stay"

5
User 03/04/2018

I had housing fall through last minute and found decided to stay at the Best Western Plus in Heber while commuting into Park City. I am very pleased with my decision. Overall a great stay with friendly staff and excellent service. The breakfast had a variety of items each morning, the complimentary coffee in the lobby was a nice touch. The place was always very clean and comfortable. I had a relaxing stay for a very stressful beginning to my trip. I will definitely stay here again in the future.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy to hear that we were able to help you out in a sticky situation! We would love to have you back in the future! See you again soon! ??

"MW"

5
mwineland, Bellevue, Washington 03/04/2018

Room was spacious and clean. All appliances worked. Breakfast was excellent. The service staff were polite. Location worked really well for us getting to Soldier Hollow events. Location of liquor store next door was a bonus!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Awesome to hear! We love knowing our guest enjoyed our rooms and different amenities! Come see us again soon! :)

"Best place to stay in Heber"

5
User 03/04/2018

The room was new, clean and quiet. The staff was very helpful and the location is good. I travel to Heber all the time and the problem with the hotels in town is no one has updated their properties. The Holiday Inn use to be nice, but now there are holes in the carpet and last time I stayed there they ran out of hot water. For now everything is new and perfect at the Best Western- lets hope it stays that way.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for the advice! We too have a goal to update our hotel as time goes on. It is an extremely important part of running a clean, nice hotel for our guest! Thank you for recognizing the good in our hotel! Come again soon. :)

"New hotel Heber City"

5
2ontheroad_11, Creston, British Columbia, Canada 30/03/2018

Grateful the hotel was able to cancel my previous reservation due to an emergency health issue and was able to give me best rate without reservation upon arrival. Check in staff were friendly and helpful. Breakfast room girl made fresh decaf for my husband. Would definitely stay again if in the area.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are always happy to help in the case of an emergency! We're so happy to hear you enjoyed our awesome staff and coffee! Please come again soon!

"VolleyBall Tournament "

5
Erin H, Roy, Utah 24/03/2018

These guys (Keaton) were very sweet and attentive. They made breakfast, check-in and check-out quick and easy. The hotel and our room was very clean. The beds and pillows were comfy. It was a quick over-nighter, but I will definitely stay here again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We love to know we were able to make things convenient for you! Thank you for staying with us! We hope you come back to enjoy the comfy pillows and beds again soon! ;)

"Great place to stay"

5
scoggins1290, Rangely, Colorado 24/03/2018

Property was clean and inviting while the staff was friendly and helpful. The room was nice sized and you didn't feel cramped. The breakfast had a nice selection and the coffee was good. I would stay there again.

"good nights restaurant"

4
jer50, Herriman, Utah 18/03/2018

The hotel was only 4 months old so I'll be manatees were fresh new and clean. We thought the decor was a little above average and we enjoy this day found it comfortable. One nice feature was it their pool is indoor in open 24 hours. Our grandkids love that. The free back braces average for Best Western. But we found the staff professional and helpful.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed your time here with us! Please come back and enjoy our hotel and pool again soon!

"Funny Bathroom door."

5
User 18/03/2018

The Hotel is nice an new. This new design has a barn type door for the bathroom. Beware the bathroom door doesn't lock and there is a 2 inch gap between the bathroom door and the wall. Not a lot of privacy. The rooms are clean, beds are nice, and they will give you extra blankets and pillows if you ask. If you ask for a late check-out just beware that your room key will stop working and you might get locked out of your room...

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the compliment on the appearance of our barn doors, we too worry about the privacy of them! We're in the process of seeking out a solution to help them be more private for our guest. Thank you so much for staying with us. We hope you come back again soon!

"excellent hotel"

5
kristiallred1, Garland, Utah 17/03/2018

Great hotel. Definitely will put this as a place to stay in the future. They were friendly, clean and very accommodating. We had about 15 teenagers The staff was great with them. We did our best not be loud and ruin it for other guest.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much! We are so happy to hear that you enjoyed your stay here. Thank you for being so considerate of other guest during your stay!?? Come back again soon!

"Great Stay"

5
MNBonefish, MN 13/03/2018

We stayed here for 6 nights during the Jr National Championship Cross-County Ski race in Soldier Hollow and rented a 2 queen suite. The suite was very nice, clean and we had plenty of room for the 3 of us. My only suggestion would be to have a better equipped kitchen. The hotel is very clean and the staff was top notched, friendly and helpful. There is a nice pool, exercise room and even a sitting area outside to roast marshmallows. The hotel is within close proximity to numerous restaurants and a state liquor store is next door to buy strong beer, wine and spirits.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much!! For future stays, please feel free to ask the front desk for any cooking essentials you need! We have a small stash available for use. We would be happy to make your stay better! Come again soon! :)

"Soldier Hollow Nordic Ski Even"

5
tdaniels2018, Unalakleet, Alaska 12/03/2018

This was our first time to Utah. We were very impressed with the Best Western in Heber City. It was in a great location. Had very friendly, helpful staff, great breakfast and an indoor pool that was open 24/7. The internet was fast and the showers were hot. The rooms were very clean.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! We're so happy to hear that we could make your first stay in Utah a great one! Please come back and see us again soon! :)

"Great hotel."

5
User 12/03/2018

Lots of space, high speed interne and an adequate breakfast. Bathroom with a fan that works well. Something I have not seen in much more expensive hotels. Absolutely essential for a family traveling together.

"Best hotel in Heber"

5
trustc2017, Mission Viejo, California 11/03/2018

We had an amazing stay here! The hotel is brand new, clean, updated, and the entire staff is very friendly. It was also great to always have tea, hot chocolate and coffee in the lobby throughout the day. The workout room is beautiful and had everything we needed. It also had large windows facing the mountains which is awesome. The rooms had all the amenities we needed, and the beds in the rooms were so comfortable! Even though we didn't stay in a suite, the rooms are very spacious, and are larger than an average hotel room. The only thing that could've been better were the shower heads, but the rest of the hotel made up for it! Keaton was a great host throughout our stay and went above and beyond for anything we needed! We will definitely be back, we're already planning our next trip!

"Best Best Western Ever"

5
User 10/03/2018

This place was clean, accommodating and friendly! We stayed in one of the suites! They are so roomy and comfortable. Had a balcony that looked out for the sunrise over the mountains. The views were fabulous. Brand new hotel and the staff was so friendly. Pool and hot tub worked out well. Will definitely stay here again if in the Heber City area!

"Gorgeous new hotel"

5
Dawn L, EDINBURG 07/03/2018

This hotel is new and very nice. The décor in the lobby and the rooms is very modern, sleek and inviting. The linens and beds are very comfortable. Having a mini frig and microwave plus small kitchen sink was an added bonus. The breakfast was good with a good selection. The hot tub and pool are a little small, but both were very clean and hot. The rooms are exceptionally clean. The staff that waited on us were very friendly and helpful. The was location was great for us since we were skiing at Park City which is only 15 minutes away. I would highly recommend this hotel!

"Amazing getaway!!"

5
User 06/03/2018

As a first time stay at this hotel I can tell you it was great. We stayed in the King Suite, everything was clean and beautiful in our room and throughout the hotel, even the pool/hot tub was clean and well kept. Mattresses are good quality too. Wish we stayed longer!

"Smells Like New!"

4
jclarremore, Denver, Colorado 05/03/2018

This is a great value for the money. The sleep quality was good because the mattress was really good. They offer a breakfast with the room, no extra cost. Pancakes, waffles, eggs and biscuits and gravy is what I remember from the three mornings that I stayed there. The staff are also very accommodating. Small fitness room that I used. It was good enough.

"Excellent Hotel"

5
User 04/03/2018

This is a new hotel and it is beautifully decorated and well cared for. The rooms are spacious, the bed was comfy and parking was easy and abundant. The manager, Keaton, was helpful even as he was training new employees in the computer system; he did not make me wait. I absolutely would stay here again and recommend it to anyone.

"Great stay"

4
User 02/03/2018

New hotel in Heber City. Very comfortable, nice decor and clean rooms and public space. Great location with easy access to the great outdoors. Friendly staff and eager to assist in any way. Will stay again!

"Lovely new hotel!"

5
User 01/03/2018

Loved it ! Great staff, especially appreciated Lora and Keaton who were thorough and patient with my extra questions. Beautiful new hotel and a truly GOOD breakfast! Not microwaved. Pet friendly, great location.

"Excellent stay!"

5
Elliott W, Salt Lake City 26/02/2018

Friendly service across the board, they bent over backwards for us. Nick, Lora, Keaton, Jon and Kevin at the front desk were very helpful in booking and welcoming us when we arrived and answered all of our questions day or night. Melissa was great because she made sure our room was ready and notified us when it was made up each day. Angel was super friendly and nice he went out of his way to make us feel welcomed. Best Western staff worked well as a team with each other and treated each other respectfully. They didn't discriminate against disabilities in who they employ. They are super!!!! We will be back, and look forward to earning a free stay at this amazing hotel. Our room came with all the commodities and a full kitchen that we loved. Thank you again Best Western Plus of Heber.

"Outstanding Guest Services"

5
BagelMonkey, Park City, Utah 25/02/2018

Nick B. and Nicole L. are knowledgable, pleasant and customer focused! When I called due to weather, Nick made me feel like a valued customer. Then when I checked in few hours later, Nick and Nicole made me feel even better. The check in experience was amazing! The facilities are clean, convenient, modern and spacious! Everything about this hotel is tastefully executed and thoughtfully upgraded. The room is excellent and I would highly recommend it to anyone traveling for business or pleasure. We would most definitely come back to this location!

"Our Stay"

3
swweeet69, Grantsville, Utah 20/02/2018

I would have given this a better review for how nice the hotel was but we arrived at 3:15 check in was at 3. Our room was not ready. We had to wait 1 and 1/2 hours for it to be cleaned. The next day during check out we was told they would discount our room for the delay but our visa was charged the full amount.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you so much for being patient with our lack of getting you checked in on time. We apologize deeply and would still love to value our word of giving you a discount. Please call down to our hotel and ask to speak with me, The General Manager, Kevin Henderson. We will gladly get you taken care of!

"Saved my wife's tush! Thank you, Keaton!"

5
User 18/02/2018

My wife accidentally screwed up her reservation and reserved her room in another state. The hotel was booked due to twenty high schools coming into town for the basketball state championship. She thought that she and her friends would have to drive all the way home and have to cancel the rest of their girls night away. I need to thank Keaton for making sure that we were refunded and then placed the girls in a different room that wasn't available otherwise. My wife needed the time away and I just wanted to thank a kind manager for helping these women when they were away from home.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
We are so happy that Keaton was able to assist your wife and her friends! Truly, what an awesome front desk manager we have! We would love for you to come back with your wife someday! Everyone needs a little time away! ;) Thank you again!

"KEATON"

5
User 18/02/2018

I accidentally placed my reservation with HEBER ARIZONA and not HEBER UTAH!! The city had 20 HS kids coming for State basketball playoffs and they were booked. Keaton went above and beyond made sure that I was refunded and found a room that he could put us in. He gave us the utmost customer service and made sure that not we had shelter but he also made we were comfortable and felt a little better about the mix up. Not to mention that the hotel was GORGEOUS, but if anything, Keaton needs a raise.

"Amazing Stay! Fantastic Manager! "

5
User 17/02/2018

From the moment we walked in, the treatment we received here was fantastic. Keaton, the manager, was very warm and welcoming when he approached us. When we figured out we had a mix-up in our reservation, he took care of us anyway, even though it was a busy weekend and he definitely didn't have to. We are forever indebted to him. He saved our vacation! This hotel is beautiful and clean, the room was amazing, and the employees were friendly and helpful (seriously Keaton, THANK YOU)! Would recommend this hotel to anyone without reservation.

"Keaton is the best!!!"

5
User 16/02/2018

We had a mix up with our room, and Keaton bent over backwards to help us out. We were 4 friends having a weekend away, and he made the start of it very pleasant, when it could have been a big hassle and ruined our weekend. The hotel is beautiful and our room was amazing with a beautiful view. So glad we picked this hotel for our getaway! If I could give it 10 stars I would!

"Great Hotel - Really We Mean It!"

5
Family N, Salt Lake City, Utah 12/02/2018

Perfect Hotel for our weekend getaway! Great Staff! Great Food! Perfect location! I loved the deco! Even though we saw a lot of other guest including several young children - we didn't hear them in our room - good sound proofing. Thank you Lora and Keaton (I am sorry I forgot the other elegant ladies name who worked Sunday 4:00 pm.) Only suggestion - supply better kleenex/tissues.

"Weekend stay"

5
TexasTech1, Salt Lake City, Utah 05/02/2018

The staff is amazing! Hotel is very welcoming. I will definitely stay again. The breakfast had great selection. The fitness room was well equipped. The mirrors are really cool as well as the sliding bathroom door.

"Highly recommend!"

5
651kristic, Gunnison, Utah 04/02/2018

This place was beautiful inside and outside. The rooms were clean and nicely decorated. The beds were comfortable. The toiletries were the best I have used in any motel I have been to. There is an in lobby fireplace and also an outdoor firepit. Would definitely come again!

"BRAND SPANKING NEW BEST WESTERN PLUS IS GREAT PLACE TO STAY!"

5
Stan W, Big Bear Lake, California 04/02/2018

I don't often give superlatives for hotels/motels, but this BW+ certainly deserves five stars! When we stayed for two nights in February, 2018, the hotel was three months old and still smelled "new". The BW+ is tastefully decorated and has state of the art amenities, including reliable wi-fi that was built-in from the get-go. There are even tables in the breakfast area that double as places to plug in laptop computers! The lobby is large and impressive with seating areas next to a gas fireplace and the public computers. We checked in early and were given a first floor room that was actually handicap capable. It was large as might be expected with a kitchen area that was missing only a range for cooking and even granite countertops. I was told by the desk clerk that there are one or more rooms which actually do have ranges/stoves, but I was unable to verify that. Our king size bed was comfortable and due to its newness wasn't "hollowed out" yet. The other furnishings were new and unblemished. The staff was unfailing pleasant and helpful. And despite being near the junction of Highway 189 and US 40, the hotel was surprisingly quiet, except for the patter of little feet in the second floor corridor. All-in-all, a great BW+ and highly recommend for a stay in Heber City. In fact, I'd say it's the best BW+ I've ever stayed in anywhere and we're Platinum members!

"Fabulous Hotel - Highly Recommend"

5
Acquablue123, San Francisco, California 26/01/2018

Stayed for business for 3 nights and was VERY happy with the hotel - the staff, the rooms, the decor of the whole place, the 24 hour hot tub and pool, the fire pit and the location. The staff was especially fantastic. The manager Keaton gave the best of service, and it trickles down to the other people at the desk. Lora was fabulous too. Very kind, great service, and happy folks. Everything is within walking distance, and its only 22 minutes to Park City. If in the area again, I will recommend this place to my company. There is even a tasty healthy food truck that is there on certain days. Great place!!!

"Spotless and beautiful"

5
Bobbi G, Cedar City, United States 26/01/2018

Quick stopover and glad we did. Lora at the front desk was very helpful. The room was spotless and large. A tiled shower! And the black makeup towel was a nice touch. The breakfast was good, large selection.

"Fancy New Best Western Plus"

5
Lakeranger, Del Rio, Texas 22/01/2018

This is a brand new hotel with all the usual room amenities but also including a small kitchen. The bath door is very unusual as it is a sliding barn door, which could be a nice feature. But it doesn't close completely with a rather large crack, which might be a privacy issue. This could be easily addressed and fixed with a trim board so door contacts the trim to seal the exposed gap. The room was very comfortable with contemporary furnishings. The provided breakfast was very good, much better than most hotels. The breakfast staff member was very friendly and professional. She should be commended by the hotel management for her excellent rapport with the guests. I highly recommend this hotel. My only issue was that I discovered that on my next credit card statement that the hotel had incorrectly charged me $25.. The hotel staff immediately refunded the charge when I called to inquire as to the charge. I was also given extra rewards points for the inconvenience.

"Nice Hotel"

5
Bethany B, Draper 17/01/2018

We stayed here just overnight and wish we could've stayed longer. This hotel is brand new. It's really nice. The front staff was friendly and helpful with all our questions. It was crowded with kids when we were there so the pool/hot tub area was busy until about 10 then it cleared out. But that area is open 24 hrs. I would recommend this hotel to anyone. There is also a nice firepit out front that was awesome.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Bethany, thank you! We wish you could have stayed with us longer too! ;) Please come back another time soon and enjoy our amenities once more!

"Excellent stay, completely impressed!"

5
W9964AUginas, Evanston, United States 08/01/2018

If you are looking for a hotel in Heber, UT stay here! The rooms are very spacious and have a cute charm. The bathroom door looked like a barn door. Just cute little touches that make is feel more than just a regular hotel room. The room was very clean. The breakfast in phenomenal and I cannot say enough about it. Lots of choices, like bacon, eggs (real eggs), potatoes, waffles, pancakes, cereal, bread, yogurt, oatmeal, & pastries. The staff was fabulous! Made sure food was kept full. They offered to take our plates to the trash, refill our drinks, & grab us anything we wanted. This is one of the best hotels we have stayed at! We didn't use the pool or the fitness center but were told they are open 24 hours!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for your kind compliments on our hotel! We're so grateful that your experience with our breakfast, staff, and cleanliness of our rooms was positive. Come back again soon and try out our pool and fitness room! See you soon.

"All around excellent stay."

5
453cameronr, Park City, United States 08/01/2018

Front desk staff was very quick and professional during check in. The room was excellent, very clean and great modern design. This is by far one of the best stays at best western I have had. I highly recommend this hotel whether your stay is for business or leisure.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for the kind compliments on our staff, cleanliness, and design of our hotel. Come back and visit soon!

"Park City Utah/ Heber Valley Visit"

5
macheljohnson, Las Vegas, Nevada 07/01/2018

Very nice hotel. Great staff, the front desk staff and especially Nick. The whole staff was very accommodating and helpful. We wished that we had more Utah trips planned just so that we could stay at this hotel again. Very nice amenities, fire place in lobby, 24-hour indoor pool, spacious rooms. Located across the street from a shopping center with a Walmart. Located close to several food places. Located 20 minutes away from skiing and snowboarding.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you, Machel! We're happy to hear you enjoyed your time here with us! We hope to see you again soon!

"Fun Getaway"

5
User 06/01/2018

This is a beautiful, new, clean, hotel. The lobby is very inviting and we had fun hanging out and playing board games in the evening. They always had complimentary ice water, coffee, tea. and cocoa. My favorite thing about the rooms was the small kitchenette, complete with mini-fridge, microwave, coffee/hot cocoa maker, sink, cupboards, and counter space. The pool had a fun design with little waterfalls going into the pool and the hot tub was easily accessible. The fitness center had some nice equipment and beautiful picture windows to look out at the mountains while we exercised. The breakfast in the morning was very nice and filling complete with eggs, bacon, waffles,sausage, pancakes and many other choices.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Carla, thank you! We're happy to hear you enjoyed using our lobby, pool and fitness room! Thank you for the compliments on our rooms, and breakfast! We hope to see you again soon!

"Everything you need and nothing more"

5
Roland M, Lauderdale by the Sea, Florida 06/01/2018

Nice new hotel with attentive and friendly staff. Kevin the GM and all his staff made our stay for a week of skiing very easy. Heber is a little out of the way but worth the extra drive. The small town has some great little family owned restaurants. The scenery as you drive north toward the ski resorts is beautiful. During the day the mountains covered in snow are picture perfect. At night the holiday lights keep you entertained and all the curvy and twisty roads through the mountains are fun to drive day or night. Last year we stayed downtown Salt Lake under a layer of smog and pollution they call inversion. It's a nasty yellowish layer of filth that hovers over the greater Salt Lake City area. We decided this year to stay outside they area and breath fresh air. Heber was beautiful and the surrounding snow capped mountains were the postcard perfect backdrop. We intended to ski Park City Deer Valley until we rolled up and saw the lack of snow off the chart crowd factor. We got back in the car and headed to Brighton. The drive was a little extra but once you made the turn off the highway and headed up through the valley to Brighton and Solitude everywhere you looks was a picture perfect backdrop. From Heber to Brighton took 50 minutes each way but we didn't mind the drive. We left after breakfast at the hotel, which was complimentary and great, which gave us time to digest and get ready for the day. Thanks Kevin and crew we'll be back out in February.

"good"

5
mansourr2018, San Diego, United States 04/01/2018

felt like home. Aminities were available 24 hrs. We were treated like a super expensive hotel. Breakfast was great. Since it was a new hotel, everything was clean. Near all the major stores. Good parking.

"Winter Stay"

5
I5318WBmarkj, Clearwater, United States 04/01/2018

Amazing hotel in a great location with some of the most professional and positive individuals. Everyone was so helpful and courteous. We enjoyed our stay immensely. We would bring our family back here. Very close to many fun things to do too.

"Nice, New, and in a Cute Town"

4
MTRose, Montana Rose 03/01/2018

Stayed here one night. Check-in was quick. The staff were nice. Place is brand new. Nice rooms, nothing fancy, but very comfortable. Right on the main road, so you will hear some noise, but it's not too bad. A bit expensive during ski season (but much more affordable than the hotels in Park City). Cute town, and a great view from the workout room.

"Great staff and nice upgraded hotel"

5
bradym2018, Eagle Mountain, United States 02/01/2018

The staff was excellent and very friendly and helpful. Super impressed with them and their overall excellent attitude. The hotel was very nice and obviously a lot of effort is put into keeping it nice and presentable.

"Terrific value, wonderful brand new hotel, super spacious, close to park City Mountain resort."

5
User 31/12/2017

Stayed here for a few solo days of skiing before arrival of family for ski trip. Figured I just needed a place to sleep after skiing three days. But it was so much more than that. It is a brand new facility, beautifully done. Spacious rooms, great bed, terrific kitchenette (microwave and refrigerator with stone counter and sink. Lovely bath amenities. Everything spotless. Quiet, super convenient to shops, restaurants, and the cute little town of Heber Valley. Parking is free and easy access. Pretty, large lobby with fireplace and both seating and dining areas. And really such a short drive to Park City Mountain. Also for more suitcases might ask if there are extra luggage support stands. One bench for one suitcase and 4 drawers, but another luggage stand might be helpful for a couple. Will stay in a condo next week as previously arranged, but another year, might just park the family here! Pool and hot tub indoors, haven't even explored that. Probably most important, all staff are unbelievably friendly and helpful--especially after I broke my leg at the end of day two! The breakfast buffet is way above average, and for families there is everything you want--eggs, pancakes and waffles, sausage, bacon, all sorts of add-ins for the eggs-cheese, etc., toast, bagels, breads, yogurts, cereals, juices, fresh fruit and all the coffee and tea options. (Although for the hard core- better to use the coffee expresso pods in the room with minimal water to get an expresso type beverage. Sadly Best Western coffee in my opinion, is for the faint of heart. :) That is my only negative.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Susan, Thank you so much! We're so grateful you enjoyed your stay at our hotel during your ski trip! We're happy to hear you enjoyed our rooms, breakfast and staff! We hope to see you again soon!

"New game in town"

5
User 28/12/2017

Finally the Holiday Inn in Heber has some competiton. The Best Western just opened. Unlike the Holiday Inn, everything works at the best Western. The sheets are actually white and new. The hot water works in the bathrooms and the carpet doesn't look like a herd of elephants has walked over it. Also the Best Western cost was about the same. The hotel is clean and quiet and staff was actually happy to see us. The new hotel is like a breath of fresh air.

"Nice! New!"

5
rybarker, Dallas, Texas 27/12/2017

Great place to stay with the family. Fair price. Spacious nicely decorated rooms. Brand new hotel. Swimming pool and spa. Good free breakfast. Nice location in Heber. Best Best Western I've stayed in.

"Great place to stay."

5
User 26/12/2017

It is very kid and pet friendly. We were there with family for a funeral. It was bad weather and I didn't want to drive home in the storm at night. I called them up at last minute and they were able to book me and my grandkids a room. I was so grateful. The staff was so polite and helpful. I would recommend anyone to stay here. The rooms are very clean and the beds are comfortable. Overall it is a hotel I would stay at every time.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hello! Thank you for taking the time to share your experience on Trip Advisor. It means so much to us that our guests let others know what their stay was like. We appreciate your compliments and look forward to seeing you in the future!

"A very Merry Christmas at the Best Western Heber Valley Plus."

5
AJNnana, Heber City, Utah 24/12/2017

A beautiful hotel with nice large rooms and a warm welcome. Incredible customer service and great attention to detail getting the best room for us from Lora at the front desk! Extra coffee for morning and even treats for the puppy. This hotel is a welcome addition to Heber City bringing quality and class to the valley. Thank you so much for making our holiday stay away from home so comfortable. We'll be back again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a phenomenal review! We appreciate your business and taking the time to share your experience on Trip Advisor. We are dedicated to leading the lodging industry in superior customer care, and appreciate you recognizing our efforts. Come again soon!

"Very clean!!"

5
Delbertblake, Vernal, Utah 21/12/2017

Even though we were not too far from home we decided to stay for a night at the new hotel! We called an hour before we got there and talked to Laura she was very friendly once she answered the phone, she signed me up for the rewards program so I could get an even better deal! When we arrived Laura was at the front desk and was very friendly! We walked into our room and it was by far the nicest hotel room we've ever stayed in!! We took our son for a swim later that night and the pool was pretty neat and family friendly! We definitely will be back for another small getaway! Thanks Laura for making sure we were taken care of!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor. We too love Laura and are grateful she made your experience memorable. Thank you for your business and come see us again soon!

"Before Christmas Getaway"

5
jon c, roy utah 20/12/2017

Great place to stay at a reasonable price. The staff at the front desk were very friendly and helpful. The rooms were very clean and the beds very comfortable. Close to many good restaurants.will definitely stay here again.

"Excellent hotel and staff!"

5
868chadw, South Jordan, Utah 17/12/2017

Hotel was very clean, warm and inviting. The staff was very kind and welcoming. The general manager, Kevin, was as friendly and considestate as one could be. It was also nicely decorated for the Christmas season. We had a wonderful experience here and will definitely be back.

"Great weekend getaway"

5
User 16/12/2017

my husband and I was driving through town when we decided to stop and stay at the Best Western the smell was still nice and new everything was tidy and clean the staff was all great all the amenities were available to US 24 hours including the business center and a nice coffee and tea bar the hot complimentary breakfast was great they had a large Variety it was just like the comfort of home. Laura who was working breakfast at the time also helped us at the front desk during our checkout she was very helpful and kind we will definitely be staying here again soon

"Hotel experience"

5
783camillep, Duchesne, Utah 14/12/2017

Our experience at the Best Western Plus in Heber was GREAT! The staff was so friendly and helpful to help with anything and everything we needed. Keaton the front desk manager was awesome and made us feel very welcome!! Overall wonderful experience!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor! Keaton truly is a gem for our property and we're lucky to have him. I'll pass the word along, and we look forward to seeing you again soon.

"Clean, comfortable and pet friendly!"

5
User 08/12/2017

Recently built hotel is in great shape. Reasonable price and reasonable pet fee. Staff was extremely friendly. Rooms were very clean and comfortable. Perfect stop. They also offer a hot breakfast in the morning.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Thank you for this wonderful review! We appreciate your business, and look forward to seeing you in the future.

"Clean, and still smells new"

5
T6460UQkevinp, South Weber, United States 07/12/2017

This hotel is in a great location, and has only been open since late Oct '17. The pool is small but a lot of fun, the elevators have that new flooring smell, the breakfast is good, and the rooms are comfortable. Very helpful and friendly staff who seem to enjoy their jobs. There's tons of development in the area, we're excited to come back in a few years and see what's changed.

"Resort accommodations at Motel prices!"

5
utahshane, Heber City, Utah 06/12/2017

From calling in with questions, booking a room, and enjoying the amenities, our stay was great from start to finish. Lora was very knowledgeable, helpful, and accommodating. All of the staff was very pleasant. Our room was perfect, breakfast was way better than I expected, the pool and Hot tub were great, and the rate was an awesome value. We will be back.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What an awesome review! Thank you taking the time to share your experience on Trip Advisor. We greatly appreciate you business and look forward to seeing you in the future. We will certainly pass this message on to the amazing Lora. :)

"Its been very amazing"

5
User 05/12/2017

I stay here every week for business. I choose to stay here because they give me the best offer on my rooms, not to mention the breakfast is outstanding, If I have to leave earlier for work they send me with a to go bag. Lora at the front desk always greets me with a fresh baked cookie and calls me by first name. all the staff was friendly. The office center was easy to use. I enjoy waking up fresh from a good nights rest on the amazing bed that has not ben broken in yet. All the amenities are available to me 24 hours which is super. I would recommend this establishment to anyone. I rate this place a 10 plus.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi Boni! Thank you so much for taking the time to write a review about our property on Trip Advisor! We love having you here, and hope it feels like a home away from home for you. Lora truly is a rockstar, and I will pass this message along to her. Thanks again!

"Fantastic Experience"

5
User 04/12/2017

I thoroughly enjoyed my stay. The staff was friendly. The office center was easy to use. I had to make copies and didn't even need help. I loved the pool open 24/7( and has a handicap chair), and the Breakfast had everything you need plus. I will totally recommend this place to my friends and look forward to staying again.

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you for taking the time to share your experience on Trip Advisor! We look forward to seeing you in the near future. Thank you for your business.

"Perfection!"

5
218meghanw, Heber City, United States 04/12/2017

Greatly pleased with our stay! Checking in was fast and easy, breakfast was amazing! Our room was clean, comfortable and relaxing. Everybody was friendly. The pool area was fun for the kids. The outdoor fireplace was my favorite. I thought another major plus was the little convenient shopping area for snacks, drinks, forgotten items and the fresh cookies!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Wow! What a fabulous review! Thank you for your business, and for sharing your experience on Trip Advisor. We do our best to lead the lodging industry in superior customer care, and appreciate you recognizing our efforts. Come again soon!

"Our Family Christmas Party"

5
HappySwimmers2, Salt Lake City, Utah 04/12/2017

Such a wonderful time having our family Christmas party here. We used the meeting room for our party and it worked out very well. We booked 15 rooms and all the families were able to stay the night. The hotel provided the breakfast, that was great. Everyone really loved it!! Thank you to the staff!!

Kevin H, General Manager at Best Western Plus Heber Valley Hotel, responded to this review
Hi there! Thank you so much for taking the time to share your experience on Trip Advisor! We are so grateful your family had a positive experience at our hotel. Thank you for trusting us to deliver a superior product and service for your event. Hope to see you next year!

"Heber City Best Western Plus"

5
Mike D, Washington, Utah 30/11/2017

This hotel seems to be well managed. The front desk staff was polite, professional and helpful. The breakfast staff person was excellent, keeping the breakfast area clean and well serviced. The room was very clean and well stocked with linens, soaps, shampoos, etc. The room was very quiet and the bed quite comfortable. I would definitely stay at this hotel, again.

"The best place to stay"

5
marcias295, Saint Anthony, United States 29/11/2017

We very seldom receive this very kind of treatment. All of the staff treated us like family. Could not ask for a better place to stay. I can not give a higher recommendation than we will be staying here again!

"Spacious Clean Rooms"

4
Petuniabud, Roosevelt, Utah 28/11/2017

Spacious rooms, comfortable beds and clean. Breakfast offered a variety of food. I would stay here again. The only thing I didn't like was the sliding bathroom door that offered little privacy. I couldn't see a lock on it. Checkin came with a yummy cookie.

"Best Hotel in Heber Valley"

5
matthewfC6087HV, Los Angeles, United States 27/11/2017

This includes the Homestead and Zermatt. The Suite with full kitchen was incredible. Beautiful furnishings and appliances. Great kitchen for family. The pool is so fun. It's pretty small but warm and the jacuzzi is raised and has 2 waterfalls into the pool that the kids loved. Breakfast is great. So much better than the microwave eggs they serve at the other national hotel in town. The staff is super nice and they seems genuinely excited to have guests staying with them and they seem proud of their new hotel. There is an outdoor fire pit, balconies, a little market and a cool fireplace area in the lobby. Cant say enough good things about the Best Western Plus in Heber City. You will love it here!

"Excellent!"

5
User 27/11/2017

We were VERY happy with our stay here! It is new and everything is fresh and clean. Every staff member we encountered was awesome and the breakfast was good! My whole family was very happy with our stay!

"Great new hotel with a great location"

4
lindsaybQ8082RJ, Salt Lake City, United States 17/11/2017

I stumbled upon this Best Western when they'd only been open about a week. They didn't show up in my online search, and the place was fairly empty. The room was beautiful and the fitness center/pool was small and basic, but functional. It's located right on main street near lots of food and right across the street from a local diner. They seemed a bit desperate for guests and over-staffed. Everyone was friendly, but I felt "overly-welcomed." A good problem to have. They also have a really cool automatic pancake maker.

"Wooooowwwww"

5
thorb922, Midway, Utah 16/11/2017

This is just what Heber needed. This hotel is amazing! I honestly can't think of one negative thing with my experience. Staff was above and beyond, look and feel of the hotel was amazing. Kevin and Jana were absolutely amazing!!!

"Fantastically Fantastict Find!!"

5
User 15/11/2017

This hotel is Amazing!! I usually spend at least 1 night a week in a hotel and this is by far the nicest hotel I have stayed in for a very long time. Brand new Best Western Plus. Very modern with high-end finishing. Welcoming lobby, smells brand new. Beautiful carpet and floor coverings. Nice bedding and bed. Large rooms with lots of storage and room to move around. Large bathrooms and love the barn doors. Really makes you feel like home. I am traveling on business, but I would recommend to friends and family to stay here while vacationing in Park City. Staff was great. Had a great conversation with the Manager Kevin. He made it very inviting and welcoming. They have gone give and beyond any Best Western I have stayed at. Book your next stay for Heber, Park City, Kamas, even Orem/Provo at this beautiful property. You will not be disappointed!!

"Spanking Brand New"

5
Ila Dee P, Albuquerque, New Mexico 13/11/2017

I was so fortunate to choose this very recently opened BW+ for my first nights stop on a road trip from ABQ to the OR coast. I must comment on the friendly and so helpful staff from Keaton the manager, Kevin and Nick manning the evening hours desk, and a shout out to Carolina, the breakfast room host for being such a kind and caring person who added so much to my pleasant breakfast experience! Also Peggy, in the housekeeping department, reassured me that all would be resolved with a minor accident that I caused to some bedding. Thank you all so much! And I will definitely stay at this beautiful hotel whenever I'm traveling through the very scenic state of Utah!

"Beautiful new Hotel in Heber City, Utah"

5
User 06/11/2017

What a beautiful new upper scale hotel. Would recommend it for anyone staying overnight in Heber City, Utah. Perfect location and easy access of the main highway and side street. Friendly and accommodating staff made us very comfortable for our every needs. Nick at the front desk was very professional and Kevin made our stay very welcoming. Lora at check out was awesome and very sweet. Carolina at the breakfast buffet was wonderful, friendly and very attentive. What a great selection of breakfast food. Even the maids made us feel welcome. Our room was very modern and spacious. Lovely granite tops in the kitchen and the bathroom was very large and well lit. The beds are very comfortable and we enjoyed the huge HD TV. Great view from our window. The lobby was beautiful and also spacious. We will definitely be staying there when we visit Heber City again!

"Very Impressed!"

5
User 05/11/2017

Amazing Hotel! I have stayed at several of the other properties in Heber and this by far is the nicest place! In all honesty, I stayed one of the first days they were opened so of course everything would feel nice and new, but outside of the beautiful facility was the staff. The staff were all courteous and very attentive. Even though they had only been open for two or three days, everyone seemed well trained and the atmosphere was calm and peaceful. I am excited to have such a great place to stay for now on when I am in Heber.

"New hotel!"

5
Brynna H, Vernal, Utah 05/11/2017

This hotel is awesome! It's brand new so everything is super clean. Staff was incredibly friendly. Breakfast was awesome with tons to choose from. They even have an outdoor gas fire pit that we sat around at night. So fun. We'll be back!

"Nicest hotel in the valley!"

5
154chalisap, Heber City, Utah 03/11/2017

This is easily the nicest, newest and most comfortable place to stay in the Heber Valley. I would recommend to any and everyone I know that plans to stay in Heber. The views are as good as they get as well!

"Just what Heber needed!!!!"

5
User 26/10/2017

This new Best Western Plus is top notch!!!! The Hotel staff is super attentive to details and customer service!!! You will leave feeling like family! As you would expect from a brand new Hotel the finishes are Awesome and SO clean! Love the smells of fresh carpet and paint! :) But for real this is just what Heber needed and will be a great option for any stay!!!

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