Best Western Hotel of Harbor Springs, Harbor Springs

We have season ski passes so we're up in Harbor Springs for 7-8 weekends every winter. We've stayed at nearly every hotel in the area, and have found Best Western to be the perfect fit for us...close to the slopes, still near dining and grocery options, reasonably priced, and always clean and welcoming. The new mattresses they recently got are amazing...the first night we slept 12+ hours, woke up feeling great, and we enjoyed it so much we're purchasing one for our own home.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of you busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words! Will be sharing with our staff! So glad you found us! Many guests have commented about our new mattresses. It is a good thing. As you know, many ski families love our location to the ski hills. So close. So convenient! Yahoo! Looking forward to welcoming you back to Best Western of Harbor Springs!

I was worried when I made my reservation that rooms would not be nice, due to the age of the motel.. Everything about my stay exceeded my expectations! Room, pool area, and breakfast were all well kept, CLEAN, and good! Definitely would recommend and would stay again!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay and that you would recommend our property to your friends! Glad you were pleasantly surprised with your guest room's cleanliness, our breakfast selection and clean Pool House! Certainly hope you will return. When you do wish to return, please call our office directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

We had a great stay. Lots of options for breakfast and I liked that we could grab and go. The pool room was so clean. We were there for a girl basketball tournament, so this was a nice room with lots for the girls to do.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! It was fun having the girl's basketball teams here for a tournament weekend. Shakes things up for us! So glad your guests enjoyed our Pool and Hot Tub! Many guests stay with us while touring Harbor Springs, The Tunnel of Trees, Cross Village, Mackinaw City, Mackinac Island, Petoskey. During the winter, most of our guests are skiers at Boyne Highlands and Nubs Nob! When you are ready to return to our property, please call us directly and we will get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Sandy and Anthony were welcoming and helpful for all guests. Sandy was able to help me get a last minute room and made everything quick and easy. Rooms quiet and clean. Breakfast easy and great. Thank you both!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your survey for Best Western of Harbor Springs! So glad you enjoyed your stay! So glad you enjoyed your check-in experience at the front desk. Sandy and Anthony enjoy working together and it shows; making for a light and lively atmosphere at the front desk! I will be sure to pass on to them you kind words. Glad you found your "last minute" guest room clean, comfortable and quiet. Our Extended Continental Breakfast is a crowd pleaser. Cindy, Kathy and Denny to a great job so early in the morning. When ready to book your next reservation, please call our office directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

Everything was in working order. The beds were comfortable. The room was very clean and nicely decorated. The exterior and grounds very clean and very eye appealing. The breakfast was more than adequate..it included waffles, eggs, ham, hot and cold cereals, muffins, juices, milk, coffee, fruit and more.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So happy you found your guest room to be clean and comfortable. Our latest renovation was completed a few years ago and everyone seems to enjoy all that has been done. Cindy, Kathy and Denny do a great job with our expanded Continental Breakfast - always with a smile and kind word. Once again, thank you for your kind words. When you are ready to book your next stay, please call our office directly. Looking forward to your return to Best Western of Harbor Springs!

This was our second time staying at this property. It is very well maintained inside and out. The rooms are very clean and have a good layout. The beds are comfortable. The continental breakfast provided what we needed. The staff is accommodating, friendly and helpful. I will continue to stay here when in the area.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Spring! Your words are music to our ears! So good to hear you enjoyed your stay. That you found your guest room to be clean and comfortable! Our team works hard to provide our guests with a clean, comfortable and friendly stay. When ready to book your next stay, please call our office directly. Looking forward to welcoming you back to Best Wester of Harbor Springs!

This was our second year staying here and was just as impressed as last year. The rooms are clean and modern. Mike and his entire staff truly do care about your experience and take the time to talk and get to the know the guests. The breakfasts are hot and better than most hotels. They truly put in the effort to make sure everyone is fed and the quality of food is not compromised. We will be back!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Yahoo! So glad you intend to return to Best Western of Harbor Springs! Music to our ears! Welcoming a return guest is like welcoming family and close friends into our home! We want our guests to feel special and welcome. We love chatting with everyone and taking time to catch up with what's going on in your world. Makes how hard we work worthwhile. Keep coming back and we will continue building our friendships. Looking forward to welcoming you back to Best Western of Harbor Springs!

We spent 2 nights here and we were very pleased. The staff were all friendly, front desk and breakfast. The room was very clean and well appointed kitchenette. The pool looked inviting but we didn't have time to use it. The breakfast room was clean and the staff was attentive and friendly. Real scrambled eggs freshly made and breakfast meat. Fresh made Belgian waffles, assorted bread selections for toasting. Assorted hot and cold cereal and yogurt. Assorted beverages.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay with us at Best Western of Harbor Springs! Thank you for completing a survey. Sounds like you enjoyed one of our suites during your stay! We have four suites, which are usually booked at least six months in advance. Glad you were able to enjoy your time with us. Real scrambled eggs are a hard favorite with our guests; fresh eggs are a surprise to most. When ready to make return reservations, please feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

My family and I enjoyed our stay. The hotel is very clean and quiet. The parking lot is well lit. Staff are friendly and helpful. The free breakfast is convenient. There is a gas station across the street and restaurants nearby.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Sounds like our property was a perfect fit for your family. We have many families who have been visiting our property every year for 35-40 years. We have watched young children grow into young adults and onto married couples with their own children. It is a wonderful phenomenon to experience! Hope your family will return. When ready to make return reservations, please call our office directly. Looking forward to welcoming you and your family back to Best Western of Harbor Springs!

On the recommendation of a friend, we and another couple made reservations at the BWHS, and glad we did. BW had a problem with their system, but a confirming email quickly resolved the issue. First, parking was about 10 feed from our door which was very convenient. The room had 2 queen beds with good mattresses, small fridge which worked, a microwave and it was immaculate and well appointed. Five bars on the Wi-Fi and easy to log into. I regularly participate in a summer event with the Harbor Springs Area Historical society, and this hotel is now my hotel of choice for that event.

The staff is very friendly and helpful. Room was clean, beds and furniture comfortable. Bathroom was very clean with premium fixtures. Breakfast was adequate with standard offerings. Very clean staff was very friendly

I frequent this hotel as a result of business in the area. At check in on this visit, the staff was experiencing difficulties with processing credit cards resulting in the inability to charge a credit card. They did have a credit card on file in their computer system and told me the last 4 digits, due to my credit card being fraudulently compromised in the past, I told them the card on file was no longer valid, I provided a valid card that I was desirous of replacing the old card on file. (They could have written down the card information and entered it manually when systems were functional) They told me they could not accomplish that until the terminal/computer issues were resolved, I told Barb, the front desk person, I was staying for two nights and that I could stop back the next morning to update the credit card. We unpacked in the room and left the hotel returning a few hours later, for ten minutes I unsuccessfully tried to enter the room, the key cards were not functioning. Driving back to the front desk, Sandy (very nice person) told me Barb made the decision to deactivate the key card until we update and pay for the room. The following day, I reached out to Michael Erxleben, hotel manager: I explained my discontentment and inconvenience related to the negative experience, I was aghast at his vehement defensive position on the fringes of argumentative. He told me they tried to call me: I explained the annoyance of constant robo-calls, I don't answer the phone unless I know where the call is coming from. He stood firm and told me if he were onsite, he would have made the same decision adding “we've been stung before”; essentially telling me that felt I may try to evade paying for the room. They keep ongoing records and were well aware that I've been coming there for many years with numerous visits throughout the summer season, those historical facts should lend credence, not only to my patronage, but also as a honest responsible visitor. In my opinion, Michael does not possess the managerial skill set and personality required for the position he retains: Michael is not interested in listening to the customer, instead he feels compelled to express his condescending views. As a alternate example of customer service and satisfaction: I continually rent from Enterprise, at each return, the service agent asks how was the rental: In midsummer, I rented in Grand Haven Michigan, shortly after leaving I noticed a low tire pressure light was illuminated, the tire pressure was below 20lbs, therefore, I stopped and inflated all four tires. Upon returning the rental to Parma Ohio, the service agent asked how was my rental, I explained the tire issue: their response, “what can we do for you” I asked for credit on one of the rental days in addition to waiving the refuel option, they did and furthermore asked what else they could do to ensure complete customer satisfaction? I replied “you've done enough, thank you for offering” On a side note: we never walk barefoot in a hotel and always check the floor cleanliness, by using a damp white cloth, as If you are cleaning the floor in a circular motion across the carpet and tile area will reveal all; here is the result of Harbor Springs, Best Western.

This BW has a great staff. Clean modern rooms. Great location for all of the area activities. The breakfast is good with lots to choose from. I like being the ground floor rooms and being able to park right in front of the door.

Very clean hotel. Breakfast was amazing. Full hot breakfast. We didn't get a chance to use the pool but stopped in to check it out. Looked very clean and a lot of seating. Bathroom was clean and looked like it had been updated. Loved the tile work! Only complaint was probably the noise from the road, it was close to busy road and there was a gap in the door frame. But that truly is not terrible to deal with if you bring a sound machine or use the fan option on the wall unit. The staff were all super friendly. If we are ever back in the area this hotel will definitely be on the to stay list!

Staff was friendly and helpful. Father and son who own this motel are great and was willing to answer and help with our needs. The Motel was centrally located to many highlights to see in the area. The bike path was directly behind the motel

Rooms looked to be recently renovated and were well appointed for a Best Western. Staff were very friendly and helpful, with easy check-in and express checkout. Location of the hotel is convenient, but not in the downtown area of Harbor Springs. Located next to the regional airport runway, but small planes and private jets sounds didn't seem to be an issue during the one night stay.

Super clean and beautifully maintained grounds. Like stepping back in time where staff and service actually care about the guests as if you're staying in their home. Wonderfully clean and tasty breakfast. Super comfortable bed and pillows!

Very comfortable room, friendly and helpful staff. Very good breakfast in the mornings. When we arrived the Front desk clerk made sure we knew where everything was located at the hotel. She also made sure that we knew about local activities, as well as good local restaurants

This hotel is the best run, cleanest, up to date, not run down, comfortable, hotel with great beds, food amenities that you could find ever. I've never stayed at a better one. Mike and staff have continued to raise the bar here and it amazes me every time I stay here. And I've been coming for over 40 years! How can they keep raising the bar? It's always so clean and well kept! There is no better hotel I've stayed at in anywhere in the USA near this price range. They will always get my business. Mike S

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Mike S.! Thank you for returning year after year! You returning year after year, is a high compliment to us! We appreciate your business and kind words. Takes a lot of time and effort to keep our property up to date and up to our family's standards. Year round, we have lot's of projects to do to keep the property updated. We appreciate that you keep coming back. When ready to book your next reservation, please call our office directly. We'll get you all set up! Looking forward to welcoming you back to Best Western of Harbor Springs!

VERY Clean, great location with easy access in and out. Just about mid-point between Harbor Springs and the edge of Petoskey. Easy connect to 31. Staff was awesome and friendly and easy to talk with. The grounds - OMG, the grounds were so nice, clean and well maintained. Flowerpots, sitting areas, large grassy areas to enjoy. Housekeeping was efficient and completed early. Downsides: Guests might be smoking outside of their room, which happens to be right next to your room. Also, noisy guests can be easily heard through the walls. All n all, it is a great place. I believe the owner lives on the property, so that helps keep it nice.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Thank you for taking time to complete a survey! Your words are music to our ears. We work very hard to keep the property clean and well maintained. Many of our employees have been with us long term. Our longest term employee has been with us over 35 years! Glad you were able to enjoy the outdoors. When ready to make a reservation for next year, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

The hotel is freshly remodeled and very clean. The entire staff made sure we were taken care of and ask us when they seen us if we had anything we needed. My 2 day stay was with 2 friends in one of the suites. We had plenty of room and we all had a great sleep on the new beds. The hotel is a short mile or so to town.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your wonderful survey for Best Western of Harbor Springs! You words are like music to our ears! So glad you enjoyed your recent stay with us! Many guests enjoy our locations because we are a hub for Harbor Springs, The Tunnel of Trees, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Lots of cyclists stay with us while traveling the Tunnel of Trees and the Wheel Way from Harbor Springs to Charlevoix. When ready to make your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Spring!

The property is well maintained, the staff are polite and very helpful. Spoke with one of the owners that truly cares about his facility and was eager for my feedback. I will definitely stay again if in the area.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs. So glad you enjoyed your recent stay with us. We work hard to keep our property clean and safe. Many of our staff have been with us a long duration. It's like working with family. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

The hotel room was very comfortable. Staff was very polite. The hotel was close to the Zoo De Mack venue at a fraction of the cost. The door was just outside the room so we could park a few yards from the room. They did offer to store our bikes for us as well. We'll definitely book here for next year too.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So happy you enjoyed your stay! The Zoo-to-Mack Bicycle Race is a great yearly event in our area. Lots of race attendees stay with us because we are only five minutes from the starting line, because of our rates and due to secure bicycle storage. Certainly hope you enjoyed the race. Stay with us again next year! Call our office directly to set up your reservation. Looking forward to welcoming you back again to Best Western of Harbor Springs!

We've stayed here numerous times and will always return: great customer service, clean facility and surroundings in terms of a well manicured grounds. indoor pool is also a added bonus for those cool days

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning again to Best Western of Harbor Springs! Having guests return, is like welcoming friends and family. We appreciate your return business. Thank you! Be sure to call our office directly, when ready to book your next stay. Looking forward to welcoming you back to Best Western of Harbor Springs!

This place is so spotlessly clean you could feel it blindfolded!!! The staff are friendly and VERY knowledgeable if the area...if you need help with directions or information, they go that extra mile!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your stellar survey for Best Western of Harbor Springs! Wow! Great clean guest rooms and friendly/knowledgeable staff! What more can an Owner and General Manager ask for? Your survey makes our souls sing!! When ready to book your next stay with us, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We had an unexpected need for a motel! This place wast top notch. The rooms were lovely, bathroom decorated very nicely. Breakfasts were fresh home made food. The staff could not have been nicer and would do anything to make our stay comfortable. Would absolutely stay there again and will recommend to friends!!

My daughter, granddaughter and I enjoyed our 4-night stay in one of the suites. This property is well-cared for and did not disappoint us. Continental breakfast, a nice pool & hot tub, working WIFI, and comfortable accommodations will bring us back again. The only thing that needs help is the water temperature in the showers that can go from hot to cold in an instant. I considered this stay a very good value and appreciated the extra space and conveniences of selecting a suite.

Location is extremely convenient, the staff is friendly and outgoing, the rooms are clean and well taken care of, and the price is right! The pool and hot tub were clean and great to enjoy at the end of a ski day!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs. So glad you found our location convenient. Our staff friendly. Your guest rooms and the Pool House clean and enjoyable. Thank you for taking time out of your busy day to complete a survey for your stay. Your survey is music to our ears. When ready to book your next stay, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Came to go skiing in nearby resorts. Hotel is very close to Boyne Highlands and Nubs Nob. This hotel has a phenomenal breakfast. Fresh cooked scrambled eggs and bacon or sausage. 2 waffle irons. Hot and cold cereal. Bangles and muffins, yogurt, juices and good coffee. They have a well kept swimming pool and sauna. Great to relax after skiing. Comfortable beds and high pillows.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay! We receive high marks for our breakfast service! Guests greatly enjoy our fresh scrambled eggs and who doesn't like to make their own waffles? Our guest rooms and all public spaces have recently been renovated. Personally, I actually enjoy the in room artwork on the walls. Once again, I am happy you enjoyed your stay. Certainly hope you will return again. When ready to book your next stay, please call our office directly - we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have stayed at this hotel now about 4-5 times in the past 8 years for an annual ski trip. It is really close and convenient to the slopes (5 min. drive) so we have even come back to the hotel, gotten dinner and gone back for night skiing. The rooms are clean and updated. The breakfast they serve in the morning has hot options and lots of variety. The pool and hot tub are always great at the end of the day. On this particular trip we felt the chlorine was a bit high and looked like the hot tub could use a scrubbing but this has been a favorite place for us to stay when skiing up in Petosky/Harbor Springsl

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning to Best Western of Harbor Springs and for completing a survey! So glad you enjoyed your stay once again! Makes our day when we have return guests to welcome back! Yes, there have been issues with the hot tub this season. Have had to drain the hot tub multiple times a week during ski season. What happens is hot tub users are not taking advantage of the shower, in the Pool House, prior to entering the pool or hot tub. 200 guests a day, using the hot tub, without showering, a lot of wear and tear - could be, we had to add more bromine to offset conditions. Certainly hope you will return again. Looking forward to welcoming you back to Best Western of Harbor Springs!

We had an incredible time. The pool and the hot tub were both open. There is a restroom changing area just off of the pool for your concenience. The rooms are clean, you have a fridge in your kitchenette and usb ports on each night stand. The bathrooms are clean as well. The breakfast is awesome with juice, waffles, sausage, mini fruit cups, and Pb as well. Absolutely delicious, we will be back!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! The survey you completed is music to our ears! We love when guests say they had "an incredible time" while staying on property! So glad you found your gest room clean and comfortable and our breakfast service to your liking. The best part is that you promise to return! We get crazy happy about surveys like this! When ready to book your return trip, call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

The front desk was very helpful and knowledgeable about the local establishments and directions. They truly cared about my stay and comfort. They were able to make great recommendations on dining in the local area.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy schedule to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your check-in experience at the front desk. Our front desk staff care that you enjoy your stay on property as well as the surrounding areas. If you are not made aware of what is fun, delicious and entertaining in the area, we are no better than a property where guest stop only to sleep. Our property is central to Harbor Springs, the Tunnel of Trees, Cross Village, Mackinaw City, the Mackinaw Bridge, Mackinac Island, Petoskey and Charlevoix. There are plenty of attractions, dining establishments, entertainment and sightseeing to keep one busy for at least a week. Thank you for your pleasant words. We look forward to welcoming you back to Best Western of Harbor Springs!

The hotel itself is nice. Clean rooms and a wonderful staff. The location is noisy due to a intersection with a traffic light about 200 ft away. Being northern Michigan and the temperature in the single digits, it was a very LARGE INCONVENIENCE to have to walk OUTSIDE to get to the pool, hot tub and the front desk as well. Remember that you still need to walk back to your room OUTSIDE after you are wet!!!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are very happy you found your guest room to be clean and our staff friendly. Forty-five years ago, when our property was first built, there was not a three light traffic light at our property entrance. Where West Conway Road meets up with M-119 was a yield sign. Easy-Peezy! Changes have been made over time; more people visiting the area - bringing more visitors and more vehicles to the area; and it became necessary for a three light traffic light to be placed where it is. If we had our way, the three light traffic light would be north of our current entrance. As our property is set up as a motel, with all guest rooms opening to the outdoors, our only interior halls lead to the Pool House and the Breakfast Room. Traveling to the Pool House during the winter season, many guests bring flip-flops and bathrobes to walk from their guest room to the Pool House and back. Otherwise they change into and out of their swimsuits in the Pool House Changing Room. Certainly hope you will return to Harbor Springs and stay with us once again. When you are ready to book your next stay, please call our office directly and request a guest room closer to the Pool House and Breakfast Room; that way, you won't need to do as much walking outside during the cold season. We do our best to honor guest requests. The earlier you make your reservation(s), the more success we may have. Looking forward to welcoming you back to Best Western of Harbor Springs!

After a bad experience a few years back, we have a rule, no hotels under $100. The pictures online looked lovely but I didn't not expect the room to be like them. Actually, the room was even nicer than it's photos. The staff was very warm and professional and get this- real eggs at the included breakfast. Given this is a skiers' hotel, we expected to find it a little beaten up. Not so! We assumed they had just remodeled and were stunned to find out the work was done 4 years ago. It was in in ammaculate condition.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your survey full of kind words. They are music to our ears! Yes, our entire property was completely renovated four years ago. Our property has been owned by the same family 44 years. It is family owned and operated all that time. Many of our staff members have been with us at least ten years. Have one who has been with us 35 years! Certainly hope you will return. When you are ready to book your next stay, please call us directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Close to the lake and two very good ski resorts. Beautiful town for an outdoor getaway. Walkable downtown with good restaurants. Hiking everywhere. The lake is gorgeous all year round. A must for old fashioned family fun.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy schedule to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay! Many guests stay with us due to our central location to Harbor Springs, Tunnel of Trees, Cross Village, Mackinaw City, Mackinac Island, Petoskey, Boyne of Harbor Springs and Nub's Nob. Yes, we have many fabulous restaurants in both Harbor Springs and Petoskey. When you are ready to book a return stay, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We had an amazing stay at BW of Harbor Springs. Everything was clean and had a very nice appearance. The pool are was perfect and the complimentary breakfast was delicious and offered a lot of variety. Would absolutely recommend and stay again.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay with us and that you found your room to be clean, breakfast delicious and that you would recommend our property. Your words are music to our ears! We work hard to ensure our guests are happy with their stay. When ready to book your next stay, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We traveled with a large group for a school function, and they took such great care of everyone! The rooms were clean, the breakfast was delicious, and the kids had a blast in the pool! We'd highly recommend this place to anyone needing to stay in the area!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad your school group enjoyed their stay at Best Western of Harbor Springs! Glad your group found our property to be clean, safe and breakfast delish! Was our pleasure to host your team and glad everyone had a great time! Please let us know if we may be of further help in the future! Looking forward to welcoming the Armada Pi Gears club back to Best Western of Harbor Springs!

We have stayed here several times and have a great experience each time!!! Friendly staff, very clean rooms and a great location all year long!!! It's close to the state park and several other beaches as well as great places to eat!! Highly recommend!!!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Karen! Thank you for your kind words and for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay with us! Yes, guests love that we are close to the Petoskey State Park, the Tunnel of Trees, Cross Village, Harbor Springs, Nub's Nob, Mackinaw Bridge, Mackinac Island, Petoskey, the Wheel Way, many hiking trails and many, many more things to do. Speaking of trails, have you trekked the trails where the Little Traverse Bay Golf Course used to be? The view is phenomenal! Please call our office directly when ready to book your return stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have stayed at several hotels in this area and rank this BW at the top. The rooms were very clean, the staff was friendly, and after spending several nights in hotels throughout several states this past month, this BW followed Covid protocol better than any hotel we've experienced, especially in the dining area. All items were prepackaged by the staff to prevent cross-contamination, and tables were cleaned between guests. We will definitely chose this BW again in the future.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Thank you for completing a survey! Your kind words have made our day and I will share your survey with all of our staff. Words like yours are what keep our staff going day after day and month after month. Thank you! A great deal of work goes into keeping the property clean and into following Covid protocol. We appreciate that you appreciate the Covid care. Looking forward to the end of the Covid Pandemic! Please come see us again. Be sure to call our office directly and we will set up your return reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

My daughter and I went to Harbor Springs to do the Tunnel of Trees. We stayed 2 nights at the Best Western in the suite. The room was spacious, clean and had a full kitchen. They also had a full breakfast which was good as well. The staff was friendly and very helpful. We will definitely stay there again and will be making this an annual trip.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. They make us smile!! So glad you enjoyed your stay! We have four suites on property. They are very popular!! The sleeping room will have either two queen beds or one king bed - with a full bath and flat screen TV. The second room has another bath and another flat screen TV. Also has a stocked kitchen with full size appliances, a dining area and a living room with a pull-out sofa bed and gas fireplace. These rooms are popular for families, host rooms for family reunions and couple who wish to stay with us for the entire summer. Certainly hope you will return to Harbor Springs and stay with us when you do. Looking forward to welcoming you back to Best Western of Harbor Springs!

From check in until breakfast everything was great! The suite was quite large and comfortable, breakfast offered a good variety and was fresh, every employee we spoke with was kind and the overall hotel was nice and clean both inside and out.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you so much for your kind words regarding our property, cleanliness and staff! So good to hear you were happy from beginning to end at our property! Your kind words will be shared with our hard working staff. Certainly hope you will return. If so, please call our office directly to make your return reservations. Looking forward to welcoming you back to Best Western of Harbor Springs!

I recently returned from a 2 week trip out west. We stayed at hotels for the entire trip. This was without a doubt the nicest, cleanest, well-cared for hotel that we encountered. You should be very proud of this hotel!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you! Thank you! Thank you for your wonderful words!! They are music to our ears! Surveys like yours are the very best!! Will be sure to share your kind words with all of our staff. They work hard to keep our standards high. Thank you for taking time out of your busy day to complete a survey for us. Certainly hope you will return to Harbor Springs and will consider staying with us again. Looking forward to welcoming you back to Best Western of Harbor Springs!

Stayed for two nights. Had a room with an adjoining door to the next room. Heard every word and sound from that room, even normal talking. They became so loud that we had to call the desk to ask them to quiet down at 11:30 pm. The towels are so thin, they are like almost worthless. A slight ordor to the room, but not bad. I had to double up the covers to lay on so that I didn't feel the springs in the bed. The staff was very good at responding to our request to quiet the people next door and luckily that did keep it down after that. The hotel did say they had better towels on order, and did bring us more towels. Way to much money for this motel.

We stayed at this location for the first time while visiting the area. We have not always been happy with other hotels we have stayed at. This location did not disappoint. This hotel has a well-kept appearance to it. It is immaculately kept. Our room was extremely nice. It was well laid out, the decor was perfect and it was very clean. The beds were comfortable. We would definitely stay here again when in this area.

Nicely renovated, front desk staff very friendly and welcoming. Great location for tunnel of trees. Breakfast very good as well. Only downsides were paper thin towels, barely useable and shower took about 10 minutes to get hot only after running the faucet to the sink on hot.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! I am glad you enjoyed your stay with us! Like you, many guests stay with us while touring the Tunnel of Trees. Guests love the fact that at our driveway, they turn left and stay on that road, M-119, until they land in Cross Village. I understand your comments regarding our towels. They are getting thin, but please understand we started ordering replacement towels back in February of this year and we still have yet to receive our order. Due to the product slow down caused by the Covid Epidemic, supplies are very low to non existent. Towels are not the only product hard to come by these days. Hopefully, within the next six months, or so, our national product lines will improve. Please be patient. We are doing our very best. Thank you for the update on the water situation in your guest room. Hopefully, we have enough clues with your name and city address, we can determine your guest room and remedy the situation. Certainly hope you will return. If so, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Clean,helpful, competitive with a very happy staff. Very helpful with dinner recommendations. Even got a 10 percent discount coupon for each member in our group. Food was excellent just a mile from the hotel

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your day to complete a survey for Best Western of Harbor Springs! So glad you were happy with your stay and enjoyed our staff. Yes, once our staff knows what kind of food you are looking for, they'll point you into the right direction to restaurants you'll enjoy. We have many Harley Davidson guests who stay with us. We are centrally located to many destinations; Cross Village, the Tunnel of Trees, Mackinaw City, Mackinac Island, Petoskey, and Charlevoix. Also, our staff is very welcoming to all motorcycle guests. Certainly hope you will return. When ready to book your next stay, please feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

This motel was clean, tidy and has wonderful staff. Centrally located between Petoskey and Harbor Springs. Their customer service skills were perfect. This will be our new “go to” place when visiting the area.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Wonderful! So glad you enjoyed your stay with us and completed a survey for Best Western of Harbor Springs! Thank you for your kind words. When ready to book your next stay, please feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Large room, very clean, modern and comfortable bed in a great location between Harbor Springs & Petoskey. One story building was ideal plus they had area to store our motorcycle trailer. Staff was very helpful!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay with us! Thank you for taking time to complete a survey for Best Western of Harbor Springs. We appreciate your kind words and with share with our staff. When ready to book your next stay, please feel free to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have been staying here every Fall for the past 20 years. They offer the cleanest, nicest rooms. Extremely friendly owner and staff. They are always willing to go above and beyond for their guests. The location is perfect sitting in between Harbor Springs and Petoskey. Close to shopping and restaurants.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Margaret, thank you for your return visit! Thank you for coming back year after year! We appreciate your continued support. Welcoming returning guests is like welcoming family into our home. We look forward to returning guests; so easy at check-in and returning guests appreciate everything we are about!. Thank you! Looking forward to welcoming you back to Best Western of Harbor Springs!

Stayed for the weekend to attend a soccer tournament. The staff was friendly and helpful, rooms were clean and comfortable. Only minor complaint was the shower...water pressure was excellent, but no shower door or curtain made for a slightly wet floor. Nothing that couldn't be dealt with, though!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Thank you for taking time to complete a survey. Next time you stay with us, please call our office directly. We have four guest rooms which are shower/tub combination with shower curtains. Should one of those rooms be available, we can reserve it for you. Once again, thank you for your kind words. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This is a hidden jewel for the Harbor Springs area. Cannot say enough about the service and staff. The rooms are impeccable in comfort and design.Excellent breakfast and choices. Beautiful property and pool.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words! Glad you enjoyed your stay and hope you will return again. If so, please call our office directly. Thank you for your survey! Looking forward to welcoming you back to Best Western of Harbor Springs!

Hotel recommended by friends when in this destination and far exceeded even their rave reviews. Cleanest overall hotel for business travel stay anywhere in years - including top 5-Star grand properties. Great job and will return.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Glad you enjoyed your recent stay with us and that we exceeded your expectations! When ready to book your return stay, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Absolutely wonderful hotel. Stephanie and Ashley were so friendly and helpful checking us in and out. The room was very clean and updated. The beds were comfortable. The grounds of the hotel were perfectly maintained, everything felt so clean and homey. The “continental breakfast” was great and included hot items too, way more than what you'd expect for “continental”. It was a perfect stay and completely surpassed my expectations. I have never felt so comfortable and safe at a hotel and I can't wait to come back. Harbor Springs and Petoskey are beautiful. Perfect location between the two and just down the street from a wonderful beach.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your fabulous comments! Will be sharing your comments with our staff!! Your comments will make their day!! So good to hear our guests have enjoyed their stay and that we have accomplished all of our goals ensuring our guests enjoy their stay at our property! Thank you for sharing. Please call our office when ready to book your return stay! Looking forward to welcoming you back to Best Western of Harbor Springs!

What a blessing it was to be able to stay at this Best Western in Harbor Springs. The room was clean, bed was soft, breakfast had several options and the pool was refreshing. Most of all, housekeeping noticed my daughter left her bunny behind! They jumped into action and now bunny is on her way home via USPS. Stephanie and MIke really went beyond the typical duty of what you would expect from a hotel. I appreciate the time and effort they took in making sure my daughter would receive her 8 year old bunny back in a reasonable time. Peace and blessing to everyone that works at this establishment.

I typically prefer hotels to motels but gave this one a try and do glad we did. The motel beautifully landscaped and well maintained with beautiful flowers and a fountain. This was by far the cleanest I have ever seen, from the bathroom to the pool to the grounds. I liked that the bed had an enclosed mattresses cover and a mattress pad on top of that. I've never seen that before. I'm paranoid about bed bugs which I did find in a very expensive hotel but I just did a quick check at this hotel and didn't worry about it again. They pay attention to detail and go above and beyond. You won't be disappointed.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you so much for your kind words. We work very hard to offer clean safe and comfortable guest rooms and property for our guests. Will share your comments with our staff. They will be grateful for your words. Certainly hope you will return. When ready to make return reservations, please call our office and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This place is a perfect little slice of Americana. A roadside motel from the 60s where you park right outside your room. Every inch of this Best Western is immaculate. It looks brand new. The secluded setting guarantees a quiet good night's sleep. The staff made us feel like family. Very friendly.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Thank you for taking time to complete a survey. Believe it or not, in September, our family will celebrate forty-four years of ownership of Best Western of Harbor Springs! We take great pride in our property and of the many guests who return year after year! About three years ago, we finished a complete renovation of our property. Guests have been very happy with the results. Glad you are too! When ready to make return reservations, please feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Fantastic facilities, beds were extremely comfortable, nice pool area, great location. The only problem was the lady at check-in. She stated emphatically that no alcohol was allowed in the pool area. She said only water bottles were allowed and if they weren't perfectly clear she would confiscate them and we couldn't use the pool. At 69 yrs old I haven't been treated like this for many decades. We talked to several other guests and received the same response: WHAT WAS THAT?

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for taking time out of your busy day to complete a survey for Best Western of Harbor Spring! So glad you enjoyed the property. I am sorry you were disappointed with your check-in experience. Much is asked of our front desk staff. Not only do they greet and check in our staff, but they are responsible for the security and safety of our guests and property. No food and beverage in the Pool House is an important policy made by the family who owns the property and is enforced by the front desk staff. Many guests are great about following our policies, but not unusual for guests to disregard information given at check-in and bring cocktails, beer, and even one time, an entire bar set up into the Pool House. Such behavior is discouraged with information given at the front desk and appropriate signage in the Pool House area. It gets old after a while and wears on our staff, but that is no reason for our guests to feel bad at check-in. We'll do a bit of a training to freshen up our guest services. Thank you, again, for your survey. Certainly hope you will consider returning to Best Western of Harbor Springs!

Quiet, clean and close to towns and attractions. Would definitely stay here again. Only 30 minutes from the bridge and only 5 minutes away from downtown Harbor Springs or Petoskey. Nice quiet location with a nice pool and hot tub. Modern and updated nicely.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Many guests use our location as a hub while they tour the area; Harbor Springs, The Tunnel of Trees, Cross Village, Mackinaw City, Mackinac Island, Soo Locks, Petoskey and Charlevoix. There are also extensive bike trails throughout our part of Michigan. When ready to book a return reservation, please give us a call. Looking forward to welcoming you back to Best Western of Harbor Springs!

Wonderful accommedations, very clean. Sofabed could use a new mattress but otherwise stay was very pleasant. Location was excellent! Breakfast items were great! Loved that we had 2 bathrooms and a full kitchen ❤️

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Thank you for taking time to complete a survey. New sofa beds have been ordered, but just haven't arrived yet. Soon! When ready to make a return reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Had a great stay at BW of Harbor Springs. Our room was spotless, nicely decorated and had a large walk-in shower. They offered a great 'grab & go' hot breakfast, which was a nice surprise. The staff was very friendly and helpful with restaurant suggestions. I would definitely recommend this hotel and would stay again if in the area.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay with us. About three years ago, we completed a renovation of all guest rooms, and public areas. Guests have been very happy with the guest room updates. The bathrooms have been very popular with the walk-in showers. Many pictures taken, so at home remodels may take place. When ready to return, please call our office directly to set up your new reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We stayed at the Best Westen of Harbor Springs for one night. The rooms were clean and spacious. The reception staff (Jody and Sandy) were so helpful! We were in the midst of a family crisis and they were great!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Thank you for taking the time to complete a survey and sharing your wonderful thoughts with us; we will share with our staff. They work very hard to keep our standards high. Certainly hope you will return. If so, please call us directly. Looking forward to your return to Best Western of Harbor Springs!

The hotel is very clean and comfortable, and since i was there at high season, the price reflected it. The value was fine, but elevated. Bed was comfortable. Water pressure was good. And it was relatively quiet.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. So glad you enjoyed your stay and certainly hope you will return again!

Would highly recommend this hotel for your stay in Harbor Springs. Conveniently located near bike/walking trails. Very clean rooms and super friendly staff! Lots of outdoor space to be outside. Ample parking as well.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Thank you for the kind words in your survey! Will share with our staff. Certainly hope you will return in the future. Looking forward to welcoming you back to Best Western of Harbor Springs!

The property is very well kept and every single staff member was friendly and accommodating. Room was very clean and a lovely breakfast offered in the mornings. The convenience to petoskey and harbor springs is fabulous!!! We would definitely stay here again.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Your words are music to our ears and will be shared with our staff. Many guests agree that Best Western of Harbor Springs is perfectly located; winter ski season as well as summer. So glad you enjoyed your stay and would like to return! Looking forward to welcoming you back to Best Western of Harbor Springs!

From check-in to departure, we were impressed. The outside of the building might look vintage, but the rooms are wonderfully maintained and updated. We opted for a king room with a kitchenette, and it came with a beautiful full kitchen. The decor is lovely and included amenities like multiple outlets to recharge all your devices. The mattress was extremely comfortable and the bedding felt luxurious. We would definitely return.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Our suites are very popular with guests. The extra space is appreciated and just about everyone is happily surprised with how much they enjoy the kitchen and gas burning fireplace. What's even better than your wonderful survey, is the fact that you feel you will definitely return again! This is music to our ears! Looking forward to welcoming you back to Best Western of Harbor Springs!

We stayed in one of the fireplace suites. It was very cozy and inviting. The extra bathroom was a blessing with all 6 of us. I can't say enough about how wonderful Jill and Stephanie at the front desk were despite Covid regulations they made us feel like VIP's. Teresa and housekeeping get a big hug from a 6 year old who lost his prized puppy. They reached out immediately so we could retrieve our precious cargo.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you and your family enjoyed your stay at Best Western of Harbor Springs! Yes, the suites are spacious and a lot of fun with the gas burning fireplaces. Thank you for complimenting our staff. Will certainly pass along your kind words. Great that the prized puppy was found and reunited with his family. He would have been so lonely without his young caregiver. Certainly hope you will return. Give us a call and we will get you all set up with your room type of choice. Looking forward to welcoming you and your family back to Best Western of Harbor Springs!

My sister and I stay here at least a couple times a year and are always very satisfied with the clean Lima dinner the staff at this hotel! We have never had any problems at this little hotel and it's in a great location for our needs! We would highly recommend this hotel!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning to Best Western of Harbor Springs! So good to welcome returning guests! It's like welcoming good friends and family into our home. Thank you for taking time out of your busy day to complete a survey for us and to say such nice things. Looking forward to welcoming you back to Best Western of Harbor Springs!

This best western is all decorated nicely, which is a plus BUT the traffic of Hwy 119 to and from Harbor Springs MI is quite loud. The road is very close to hotel and there's a stoplight to BW drive. Traffic stopping and going all night even in off season. Way to loud from autos to give it a 5 Star. Also was not getting breakfast to carry to room when not really warm outside. They could have set up social distancing or different times to eat when checking in which there was only 4 cars I saw the night I spent there. So can't say how food was.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! My family has owned this property 42.5 years and the original building was built five years before that. Roughly 50 years ago, this property was "out in the boonies." The road, M-119 was not as close to our building. There was no industry, only a gas station across the street. There was no need for a three light traffic light, only a yield sign for cars entering M-119 from across the street. Over time, this area has gotten to the point where a three light traffic light is necessary and unfortunately, it was placed at the end of our driveway. Not our choice, but the powers that be insisted. We are very sorry for this issue and truly understand. Believe me, if we could pick up our building a move further away from the road, we would. Certainly hope you will give us another try. If so, please call us directly and we will do what we can to place your reservation on the backside of our building. Hope to hear from you! Looking forward to welcoming you back to Best Western of Harbor Springs!

Great customer service. Totally will revisit. Super close to Boyne Highlands! The room was very clean. Happy with breakfast especially considering it was a COVID breakfast. But they had everything I would want to eat.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your fantastic survey for Best Western of Harbor Springs!! Your words are music to our ears. We work very hard to have extremely clean guest rooms, good breakfast offerings - especially during the Covid Pandemic. It is hard work, but worth it. So glad you enjoyed your stay and we hope you will return. When you are ready to book your next stay, feel free to call our office directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

Hotel was very clean and comfortable. Staff very polite and helpful. Perfect location for skiing and other outdoor activities. The breakfast was freshly prepared with numerous options. Our room was very comfortable.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Our property location is great for skiing, biking, visiting Harbor Springs, the Tunnel of Trees, Mackinaw City, the Sault Locks, Mackinac Island, Petoskey and Charlevoix. Wonderful indoor and outdoor activities! When ready to return, please call our office to set up your reservations. Looking forward to welcoming you back to Best Western of Harbor Springs!

Staff was accommodating and upgraded us, unbeknownst to us, to a suite, which was a good alternative to house rental. The location of this Best Western is good as it is in between Harbor Springs and Petoskey, and convenient to restaurants, skiing, golfing, and other recreational activities. We did not use the indoor pool, but observed other families enjoying it. It was probably due to COVID-19, but the only sub-par part of the experience was the continental breakfast.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are so happy you enjoyed your stay with us! Your kind words are music to our ears! Many vacationers use our property as a hub while visiting the Harbor Springs area Spring, Summer Winter and Fall. So glad we met your needs while traveling. When ready to book your next stay, feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We were in Harbor Springs for a snowmobile weekend and stayed 3 nights. I highly recommend this hotel. We loved the fireplace king suite. The staff was professional and friendly. The hotel was clean and well maintained. They also offered a free breakfast with lots of options. We rented snowmobiles at 231 Adventures that was located across the street. They were phenomenal! All of the employees were friendly and knowledgeable!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay, at Best Western of Harbor Springs, during the best snow of the season. We received three feet of snow over five days!! Great ski and snowmobile conditions!! Glad you enjoyed your stay with us - the suits with gas fireplaces are very popular. Thank you for the kind words regarding our staff: they work very hard to make our property clean and welcoming. We are lucky to work with the snowmobile rental company across the street. They are professional and have great equipment available. Give us a call when you are ready to book your next stay. Looking forward to welcoming you back to Best Western of Harbor Springs!

We stay at this Best Western whenever possible - we absolutely love it! And with COVID the individual entrances are perfect! The staff is so friendly - they truly go above and beyond. Even offered packaged hot breakfast options and discount ski coupons. Can't wait to return!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. We very much appreciate that you are a return guest. Return guests are very special. It's like welcoming friends and family into our home. Guests have been very receptive with the temporary changes having been made for the Covid 19. Once again, thank you for your kind words. Looking forward to welcoming you back to Best Western of Harbor Springs!

Cleanish, COVID safe breakfast, rude staff. Pricey for the what you get. Very close to the ski hills which is nice. Not easy to get back to the front desk when only 1 towel was I room upon entry to get more.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs. I am sorry you do not feel you received a good value during your stay with us. Thank you very much for letting us know how you feel so we may improve our service for our guests. We will take steps necessary to improve. Certainly hope you will return and give us a chance to show our skills. Should you wish to return, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We went snowboarding at Boyne Highlands and stayed here. The location is great, quiet and close to the hill. Pretty clean and the front desk associate was very nice. Clean pool area. Only downside is having to go outside to get to the pool area and breakfast area

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! We host many skiers and snowboarders due to our close proximity to Nubs Nob and Boyne Highlands. Only five minutes from our property to the ski hills. Doesn't get much easier. When ready to book your next stay, be sure to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We stayed here 2 nights on a family ski trip during MLK weekend. Very clean hotel, free breakfast and super close to Nubs Nob and Boyne Highlands. We stayed here due to previous good reviews and we were not disappointed. We will be back!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us! Skiers first stay with us because of our proximity to the ski hills and return because they enjoyed our amenities and caring staff. We have families who have been returning 30 years! When ready to book your next stay, please call our office directly and we will get you all set. Looking forward to welcoming you back to Best Western of Harbor Springs!

Great location, staff and ownership show great initiative in adapting to Covid situation with cleanliness, hot breakfast, open pool/hot tub. Very nice hotel, furnished well. I get the impression that the owners really pay attention to what is going on with the physical premises and do all they can to optimize the property.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your fabulous survey for Best Western of Harbor Springs! So glad you enjoyed your stay and felt Covid safe on our property! We work very hard to meet all criteria for safe food handling and Pool House access. Good to know our efforts are paying off. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

The rooms are very clean and look like they have been remodeled in the last few years. The breakfast was acceptable and they served scrambled eggs and Canadian Bacon to go. The location is close to Nubs Nob and Boyne Highlands which makes it very nice for ski trips.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay. Skiers love our location, as we are located only five minutes from Nubs Nob and Boyne Highlands. We have ski families who have been staying with us for thirty-five, forty years. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Such a pleasant stay, clean and comfortable! Easy access to skiing, wonderful reception upon check in. Even with Covid restrictions the front desk made as many accommodations as possible to make it seem like we were in normal times!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for completing a survey for Best Western of Harbor Springs! Very happy you enjoyed your recent stay with us, despite Covid 19. We work hard so guests are able to enjoy their stay. Limited breakfast service and limited Pool House access are the constraints we have due to Covid 19. As long as we share this information with our guests, from the start, guests are usually very understanding. Kindness goes a long way during these times. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Front desk was very patient and helpful. Rooms are very clean. Free continental breakfast is excellent in spite of the COVID restrictions. Pool is available and usage is correctly monitored per current health department guidelines. Would definitely come here again.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for your survey. Thank you for your kind words; they are music to our ears! The Covid 19 Pandemic has put many constraints on the hotel industry. So glad you enjoyed your stay, even with restrictions. When ready to rebook your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

1st time staying at this property. Friendly staff that cares about you. Modem and very clean. Close to restaurants and the closest lodging to the ski areas. Highly recommended. Parking lot was kept free of snow and walks were shoveled regularly.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Our property is family owned and operated and a great deal of pride goes into the running of it. Many skiers stay with us because of our location to Nubs Nob and Boyne Highlands. When ready to book your next stay with us, please be sure to call our office. Looking forward to welcoming you back to Best Western of Harbor Springs!~

Our King Suite was huge with a full kitchen with a dining table, two bathrooms, fireplace. It was like having a condo. For the price it was a great value. We had the windows cracked open for fresh air at night and rarely heard traffic noise. The bed was very comfortable, the bathroom was nicely appointed.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us. Your words are music to our ears. I will pass on your kind words to our staff. When ready to book your next reservation with us, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

We rented the one bedroom suite for three people for two nights. There is one large bedroom with two queen beds and a bathroom with toilet and tub and a separate sink vanity located in the bedroom, outside of the tub area. This makes it much easier for people to get ready in the morning. The other living/kitchen room has a sofa bed, chair, dining table, full size refrigerator, stove, kitchen equipment and microwave plus a fireplace in the corner and an additional bathroom with sink, toilet and shower. This was a very large room and would work well for a family. They offered a standard hotel breakfast which we had to take back to our room due to the pandemic. The room was very clean and beds were very comfortable. Everything looked new. It is a one story building so you can park right up to your door. It is not in the hustle of downtown Harbor Springs, but I would stay there again because of the cleanliness and large size of the rooms.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Your comments are music to our ears! So glad you enjoyed your stay with us, especially during Covid 19. It is an advantage that we are a property without interior hallways, Our property is newly renovated. Thank you very much for noticing. Glad to hear you would like to return. Call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Check in was quick but the woman who checked us in was just rude. God forbid you ask her a question she would snap at you. The next day we called for maid service and were told we didn't get it so we had to go to the front office for clean towels, soap and coffee packs. The woman that day couldn't of been more impatient. For the price you pay here we expected nicer staff and maid service.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We appreciate your candid comments. I am sorry your experience at our front desk was not friendly as it should have been. We have many employees who have been with us ten years or more and their customer service is fabulous. Looks like we need to work on our training and get everyone on the same page. Thank you, once again, for bringing this to our attention. Regarding housekeeping, many guests wish not to have housekeeping service, due to Covid19. We are finding it difficult to find housekeeping staff willing to go into guest rooms during this Covid19 Pandemic. We are short staffed and are doing the best we can. Looking forward to the end of this pandemic. I sincerely hope you will return and give us another try - to show you how good we can be. Looking forward to welcoming you back to Best Western of Harbor Springs!

We initially booked a room at the Birchwood Inn but we got there and it was awful. It was old, stinky, and run down. We were so grateful that the Best Western had one room left so we took it. This Best Western was very nice. It had recently been remodeled (they told us). It was clean, quiet, and VERY well maintained. They also have a very nice pool and hot tub. Because of the Covid, the dining room wasn't open but they did have "grab and go" breakfast that you could take back to your room and eat. It's a little pricey but it's because of the area. I would definitely stay here again.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. So glad you enjoyed your stay with us. Yes, we completed a complete renovation of our property two years ago. Our guests have been very happy with the changes and updates. I would like to thank you for being patient during the Covid19 Restrictions. We are currently unable to serve breakfast in the Breakfast Room; many of our returning guests miss socializing with each other in the Breakfast Room and making Waffles and other hot items. Our breakfast staff make fresh scrambled eggs (real eggs) and either breakfast sausage or Canadian Bacon each morning. We offer hot and cold cereal, fresh fruit, a selection of yogurts and several bread items. There is a coffee/tea station and also milk and orange juice available. Once the Covid19 season is over, we will go back to our expanded breakfast service. When ready to make your return reservation, please be sure to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I have to admit I was not expecting much from a Best Western but this Harbor Springs owners really have this hotel punching above its normal weight class. High quality linens, comfortable beds, modern decorations and furniture and very clean and well maintained facilities make this an excellent choice and value in Harbor Springs area. The hotel is right on Traverse Wheelway bike path which runs from Harbor Springs to Charlevoix. It is just 5-10 minutes drive from Harbor Springs and Petoskey. Indoor pool and a hot tub that is actually hot were a bonus. Management actually cares about guest experience.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! Thank you also for your kind words! They are music to our souls. This property is independently owned and operated. As a small, one level property, we do not have noisy elevators. We have one ice maker, which is nowhere near a guest room. And there is nobody walking above your guest room at night. When ready to book your next reservation with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

At first glance, this Best Western looks like an older motel, and that may turn some people off. Don't be fooled. This single-story, enter room from the parking lot motel has been recently renovated. The rooms are nicely decorated and very clean. The bathrooms have new fixtures and beautiful tile work. Best of all, the staff is very friendly and helpful. Even during this tricky time of a pandemic, they are pleasant and cheerful. We booked a double queen room that had a microwave, fridge, and mini-Keurig coffee maker in it. The breakfast was better than other options we've had during COVID. We were able to take a turn in the breakfast hallway to pick up oatmeal, hot scrambled eggs and sausage, fruit, yogurt, and a danish. Furthermore, the location of this motel is ideal because it is right in between Petoskey and Harbor Springs. It's very close to hiking trails and Petoskey State Park. Thank you to the Best Western Harbor Springs staff for making our stay a very pleasant one!

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind survey for Best Western of Harbor Springs! We certainly appreciate it! You're right, never judge a book by it's cover; think of all the cool things we would miss out on. Our property was last renovated two years ago - our guests have been very happy with the walk-in showers. If a tub/shower combination is preferred, we do have four such guest rooms on property. Be sure to let us know your preference while making your reservation(s). Many guests use our property as a headquarters because we are centrally located to Harbor Springs, the Tunnel of Trees, Cross Village, Sturgeon Bay, Mackinaw City, Mackinac Island, St. Ignace, Sault Ste. Marie, Petoskey and Charlevoix. Certainly hope you will return again. Please be sure to call our office directly to make reservations for your return stay. Looking forward to welcoming you back to Best Western of Harbor Springs!

This hotel is the best place to stay in the area. I originally made the mistake of initially booking somewhere else. I didn't read the reviews and that was a huge mistake. I was lucky enough to get one of the last rooms at Best Western and WOW what a difference. Trust me. Stay here if you're in the area. Very clean and updated. Plenty of outlets for mobile devices and nice pool. Overall great reviews from other people as well.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your wonderful survey for Best Western of Harbor Springs! So glad you enjoyed your stay and that you were able to get in - summer is a very busy time in our area. We completed a total renovation of our property two years ago and everyone has been very happy! Certainly hope you will return again. When ready, please call our office directly to make your reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

I really enjoyed this hotel. The room was spotless, didn't find any dirt when I wiped down the entire room with Clorox wipes. It is also very quiet, even though it is on a busy road. The breakfast offered during the Covid stay was still decent. (Eggs and meat, cereal, oatmeal, yogurt, fruit, pastries, juice and coffee) This was a great home base to travel around the area. Day trips to tunnel of trees to Wildterness state park, Mackinaw, Soo Locks, Charlevoix, Rogers city, Cheboygan, and Saint Ignace. Make sure to go to Northwood family restaurant in Oden (about 10 minutes away) then followed by Petoskey state park for sunset.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for taking time to complete a survey for Best Western of Harbor Springs. Glad you found our property clean , safe and convenient. Many guests use our property as a home base while visiting the area; Harbor Springs, Tunnel of Trees, Cross Village, Sturgeon Bay, Mackinaw City, Mackinac Island, St. Ignace, Sault Ste. Marie, Petoskey, and Charlevoix. Glad you found our location convenient . Certainly hope you will return for another visit. Please call our office directly to make reservations. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were very pleased with our experience and stay at your hotel the staff was beyond fantastic, friendly, and all around great . They took great care to keep us safe and still have fun . My granddaughter who also said at the hotel absolutely loved the pool

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind survey for Best Western of Harbor Springs! So glad you enjoyed your stay and felt safe during the Covid 19 Pandemic. We work very hard to ensure all guests feel safe. Hope you will return again in the future. When ready, call our office directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

We stayed in a double room. The couple we were with did, too. *The negatives: *The beds weren't too comfortable, not the worse, but not our comfort level. *The bathroom floor was dirty, looks like someone may have forgot to sweep and mop...not the end of the world. The positives: *Really updated, very well done, modern looking and new interior. *The exterior is very clean, very well taken care of. *Decent continental breakfast. *Friendly front desk staff We didn't use the pool or hot tub. So we can't comment on that. We would stay again even with our negatives.

Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you very much for making us aware of your opinion of our beds and condition of the bathroom floor. Very sorry. Certainly hope you will return again. Feel free to call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Sandy that worked the desk was wonderful. I called ahead around 4:44 pm to let her know we were going to be late checking in. Our family needed 2 rooms. She was very accomidating and was able to get us adjoining rooms. Sandy was very informative of area 4th of July happenings. She was very gracious in allowing my family extra time in the pool after a long day on the road. Thanks Sandy! After swimming and getting settled in for the evening, around 11:20 pm we noticed the room didn't have a TV remote that we could find. I called the front desk and Maurice was very quick to offer to bring us another one. It was a nice evening so I went to the office to get it. Thanks again Maurice.

Spent a lovely 6 days in the area with BW as our home base and it couldn't be more central to our outdoor and town attractions. The hotel is clean and well suited for social distancing. We used the picnic tables for take out and game nights to avoid indoor spaces.

We stayed in a King room has a chair footstool and a couch. Also has Mini bar cabinets separated from sink area. Rooms open directly to parking. Backside rooms have better views and are quieter with a couple picnic tables. The pool and hot tub area looks nice. Only 2 in hot tub at a time and 14 in pool allowed due to COVID breakfast was limited. No hot food or breads. Coffee Smoothies, yogurt and bananas offered Very nicely maintained and comfortable It's super close to state parts and bike trails

Nicely remodeled, staff very friendly, great continental breakfast, and everything was kept clean. Kids loved the pool and hot tub, I liked that the room had a microwave, fridge and Keurig coffee maker. 5 minutes from Nubs/Highlands makes this a great place to stay for ski trip. Would definitely stay here again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words about Best Western of Harbor Springs! So glad you enjoyed your stay and would consider returning in the future. Many skiers stay with us, as we are only five minutes from Nubs Nob and Boyne Highlands. We are also centrally located between Harbor Springs and Petoskey with a fantastic selection of restaurants. Please call our office directly when ready to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The amenities & staff were outstanding. Sandy is world class. Best value I've experienced in my business travels. I will be recommending BW Harbor Springs to all of my business colleagues and friends.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. We have many business folks stay with us, as we are central to Harbor Springs and Petoskey. Thank you for your comments regarding Sandy, at the front desk. Will pass along to her. When ready to make your reservation for your next stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Expectations exceeded! This Best Western changed my view of this chain. The room appears to be recently renovated and was very clean and accommodating. My room had a jet tub which was very new and clean. The front desk called my room 10 minutes after I arrived to make sure The room was ok etc which I thought was very professional. It snowed during my stay and I was impressed once again to see the detail of the snow removal as a path was shoveled to each side door of every vehicle in the lot which I can't say I have ever seen done before. The continental breakfast was a well balanced selection of great items including make your own waffles, fresh eggs etc. the indoor pool and hot tub was great. The exercise room was fine, all one needs to maintain while away. I have nothing negative to report with this place and highly recommend it.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your wonderful survey for Best Western of Harbor Springs! Your words are music to our ears. We work hard to anticipate guest needs and ensure a pleasant stay. Sometimes the weather works against us, but it's a good challenge. So glad you enjoyed your stay. Certainly hope you will return. When ready to make a reservation for your next stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We always get a suite, with fireplace & kitchen area, even though we use neither during our stay. It's just so much more 'livable' when you're on a vacation. The old wood fireplace was replaced with a gas fireplace, a nice change. Both the pool and hot tub had powered chairs to aid disabled into each. Our bed was the most comfortable bed of any hotel/motel we've stayed in recently. If you wish to ski Nubs Nob or Boyne Highlands, this is an ideal location.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Yes, our suites are very popular, especially during ski season! Good to hear you like the change to a gas fireplace. Believe it, or not, our mattresses are made right here in the great state of Michigan! When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to Best Western of Harbor Springs!

Stayed 2 nights for my Ski Trip at Boyne Highlands mountain(Only 4 miles away). Very clean and newly renovated rooms. Friendly and accommodating staff. Defiantly recommend this hotel based on price and location

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind survey for Best Western of Harbor Springs! We recently completed a renovation of our entire property, which has pleased our guests very much. Skiers love our location because we are so close to Nubs Nob and Boyne Highlands. Give us a call when you are ready to book your next reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

I spent the night here to do some skiing at Boyne Highlands and Nubs Nob. I had a very nice stay. My room was quiet, clean and up-to-date, the beds were comfortable, and the staff was friendly. I had a good night's sleep and would recommend staying here if planning on doing some skiing in the area. It is only 10 minutes from the ski hill.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay; that your guest room was clean and up to date and friendly staff. Skiers love staying with us because of our proximity to Nubs Nob and Boyne Highlands. Please call our office directly when ready to book your next reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

Everything was just wonderful. Friendly staff and spotless rooms. Breakfast had a lot of options and everything was hot. We already booked our rooms for net year. This is the Best Western we stay at. Thanks for all your help.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So happy you enjoyed your stay and have already booked your reservation for next year. Many of our guests make their next reservation(s) at check-out. This helps ensure they receive the type of guest room they prefer - especially if guest wishes too book a suite, in which we have only four on property; two with one King bed and one sofa bed and two with two queen beds and one sofa bed. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Nice clean rooms with comfortable bedsl. Very good breakfast loyts of variety included. Staff was very friendly. Nice and close to Nubs Nob our favorite place to ski.We will definitely stay again on our next ski trip.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Yahoo! Thank you for your fantastic survey for Best Western of Harbor Springs! So glad you enjoyed your stay and found our property clean, comfortable and staff friendly! Please call us directly when you are ready to book your next reservation; we'll get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We found the place online. It is a motel so the doors open to the parking lot. Great rate for a 2 bed room. Must have been recently remolded as it was very clean and updated. The free breakfast was better than expected. The pool area was nice and clean as well. The hot tub was actually hot! Just make sure you don't bring anything but water into the pool area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Yes, we completed a full renovation of all guest rooms and public areas of our property. Cindy and Jackie do a G-R-E-A-T job in the Breakfast Room! They are kind and take good care of our guests! Let us know when you are ready to make another reservation - call our office direct; we'll get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

This is a clean hotel with updated furniture and remodeled bathrooms. Breakfast items are a higher quality than most. Mike is a very welcoming host. A few of my favorite places to eat in the area are the Side Door Saloon for casual fare, Vernales for great Italian.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Everyone loves the new guest room showers! Pictures are taken to show to husbands and renovating teams in order to update bathrooms at home. Our area has a plethora of restaurants and craft breweries to enjoy! Please call us directly when ready to schedule your next reservation and we will get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Good location to ski resorts and pleasantly well kept. Room and bathroom were clean. Enjoyed the breakfast and pool with the jacuzzi. Staff were friendly. Check in and out was fast. Internet was fast and plenty of outlets to charge all devices. There was Ample parking close to your room. It snowed and the parking lots were quickly plowed. The only negative, which is small, would be that you have to walk outside to get to the pool area that is in the main building area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and found our staff friendly, great guest rooms, pool house and breakfast! We get lots of snow! There are many times snow removal takes up to six hours! What a way to spend the day!! When returning to the Harbor Springs area, please call our office directly and we will set up your reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

Nature preserves, state park, ski resorts and the towns of Harbor Springs and Petoskey all within minutes of this hotel. It was an unbelievably convenient location. No road noise, despite being on 119. Walls were a bit thin, but staff was very accommodating in changing rooms mid-stay.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy schedule to complete a survey for Best Western of Harbor Springs! Yes, I heard your guest room was moved mid stay. So sorry it was necessary to move your guest room, but sometimes that's the only option. Thank you for calling the front desk and giving us the chance to improve your stay. Sandy was happy to help you with your room move. Times like that, we are happy to have all guest rooms on one level! Many guests stay with us, as a hub, while visiting Harbor Springs, the Tunnel of Trees, Cross Village, Mackinac Island, Petoskey and Charlevoix. Certainly hope you will return. When ready to make your reservation, please call our office directly; we'll get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I have stayed at this location a couple of times for business. The staff is very pleasant, and helpful. It was a wonderful breakfast, and the rooms are very clean! I will definitely stay again when in the area!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you very much for a wonderful survey for Best Western of Harbor Springs! So glad you enjoyed your stay and will return in the future. When ready, call our office directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The Best Western of Harbour Springs was wonderful. I've stayed at 4 BW's and this 1 was the best by far! The rooms were larger than most & very clean. The towels were plentiful & larger & thicker than most hotel towels. The pool & hot tub were clean. They made for a relaxing evening. Breakfast had a great selection. The eggs & sausage were kept full & fresh. The only downside is in the winter the walk back from the hot tub is chilly but there is a changing room at the pool if you don't want to brave the cold in a wet suit.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! What wonderful words to hear! They will pep-up our staff!! Certainly hope you will return in the future. When ready, please call our office directly and we will get you all fixed up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We had a wonderful conversation with the clerk while checking in. The room was very clean and roomy. We didn't have a chance to use the pool or breakfast, as we were meeting others for breakfast so cannot comment on those. Would definitely stay there again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! Your kind words make our staff smile. So glad you enjoyed your stay! When ready to book your return stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Can't control fireplace temp, Only on and off, so don't fall asleep with it on, you may wake up to a heat wave of over 94 deg. Sofa very uncomfortable to sit and watch TV or fire, because of the folding bed inside which made the cushions sink in.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs. You are correct, the new gas fireplaces are either on or off. There is no adjustment in temperature. Thank you for your comments regarding the living room sofa bed. We completed at complete renovation of our property two years ago, and thought we had found great sofa beds for each of our suites. Turns out, as sofas, they are not as comfortable as we had anticipated. We will endeavor to do better. Certainly hope you will make a return visit to Harbor Springs, and if so, you will consider returning to the Best Western of Harbor Springs! I look forward to welcoming you back!

We stayed here one night during our Great Lakes vacation trip. This is a traditional single-story roadside motel, that has been updated. The rate for our room was very reasonable. The front desk staff was friendly and very professional. Our room was very clean, quiet and comfortable. The king bed was comfortable and we had a good night's sleep. There were two upholstered occasional chairs in the room. Our room had a nice bathroom with a tile shower and good quality towels. The Wi-Fi in our room worked well. There is a nice breakfast room at the rear of the motel. It had a good selection of hot and cold items to choose from.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your perfect survey; you have touched on every part of a guest's stay! So glad you enjoyed your stay and found our property and service to your liking. Thank you for your kind words. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was great except for the fact that it sits in the middle of a busy intersection. The staff was great, the room was very clean and comfortable and the breakfast was very good. We had the room that was closest to the road so we had a hard time getting any sleep because of the road noise. I would definitely stay there again if I could get a room on the back side of the building.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind survey for Best Western of Harbor Springs! Very glad you enjoyed your stay and found our property to be comfortable. Believe it or not, when this property was built 42 years ago, there was not a stoplight on our corner - West Conway Road teed into M-119 with a stop sign. Those were the days! When you next stay with us, please call us directly to make your reservation. Please request a guest room away from the North end of the building. If we have availability, we would be happy to honor you request. We wish for our guests to be happy. Looking forward to welcoming you back to Best Western of Harbor Springs!

Nice hotel with very good location to where I was working. Some decent food nearby and not a lot of noise at the intersection. Would definitely stay here again if I'm needed in the area for work again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! Glad you enjoyed your stay with us and that you would return. We are surrounded by fabulous restaurants. If anyone leaves hungry, there is a problem. There are restaurants for almost every taste. Please call us directly when ready to set up your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Very pleased with this hotel. I am traveling on business every week and see a wide variety of properties. The price was right and the hotel is very clean and updated. Staff was very personable. Good property for personal or business travel

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words. We host many, many business folks. We are glad to offer a friendly and clean oasis for our road warriors - so they are ready to successfully kick off the next business day! Certainly hope you will return soon! Looking forward to welcoming you back to the Best Western of Harbor Springs!

The hotel was very clean. I am impressed with how quiet it was. It made the stay enjoyable. The staff was very friendly and helpful. We will definitely stay again when we are in the area. We also liked the breakfast area although it was the typical breakfast fare offered. The food was good.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us and would like to return again! Welcoming return guests is like welcoming family into our home. When ready to book your next reservation, please call us directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

The complementary breakfast was great and all the staff was very friendly and helpful! When we first got there I was a bit confused because it was more motel style than hotel but it was very nice and clean. The lady at the front desk even called us when we first go to our room to ask how it was and if we were satisfied which I was very impressed with. The hotel room was very modernized and had a great shower. I'd definitely recommend staying here.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind survey for Best Western of Harbor Springs! So glad you enjoyed your stay. A couple years ago, we completed a major renovation of all guest rooms and public spaces. Our guests have been very happy with all of the updates, thus far. Almost everyone loves the new walk-in shower, but for guests preferring bathtubs, we do have four guest rooms available with shower/tub combination bathrooms. Just need to let us know your preference when making reservation and we will honor your request if your preference is available. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was wonderful. Rooms were very clean, beds were comfortable. Traffic outside could be heard but wasn't too bad. Breakfast was good, had a nice selection. Staff was absolutely wonderful. Would definitely stay here again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! Always fabulous to find guests who return time and time again! We have recently changed up our breakfast program and most of our guests are liking breakfast at Best Western of Harbor Springs much better! When ready to make your next reservation, please call our office directly and we will get you all taken care of. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We booked this hotel for the pool/hot tub, not realizing that this is a 'motel' style place, requiring us to walk outside to get to and from the indoor facilities. Since we were at the far end of the property, the outdoor sprint in the cool, rainy weather took away the lure of the hot tub, so we never used it. The breakfast room is also an outside walk away, and is pretty small and noisy. The food offerings were good, with a nice variety. There was also quite a bit of traffic noise, since it is right on the highway.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! I am sorry you were disappointed in your stay with us. Yes, there are times when the weather affects walking to the Pool House and the Breakfast Room. Some guests like the fact that they are not constantly surrounded by the exuberant noises from the Pool House - as we do not have interior halls. Yes, the Breakfast Room is small - I do not see that changing anytime soon - there is just not enough space. Once again, thank you for your feedback and hope you will return. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Harbor Springs is our slice of heaven, and the Best Western is our home base. After we first stayed at the Best Western 6 years ago, each year we've looked at other places to stay, but each year we always choose the BW. Price, is good, staff is awesome and the rooms are excellent! The rooms are very clean, well appointed. The staff it over the top. The breakfast is very yummy! The location is ideal. Feel confident in staying at the Harbor Springs Best Western!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Thank you for returning to us once again! Your words are music to our ears! Will share your survey with our staff so they know how much their hard work is appreciated by our guests! When ready to make your next reservation, please call our office directly and we will set you up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This was our second stay at this Best Western. We highly recommend it. Have stayed at other Best Westerns, but this one is the best we have experienced. Location makes it easy to get to restaurants that are not located right in the town of Harbor Springs, however, it is only about 5 minutes to get into town.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
We are so happy you are a return guest! Return guests are prized guests because we are able to develop a relations ship over time. Welcoming a return guest back to Best Western of Harbor Springs is like welcoming a family member into our home. Many guests use our property as a hub while visiting Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Sault Ste. Marie, Petoskey and Charlevoix. When ready to make your next reservation with us, please call our office directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

BW of Harbor Sorings, MI is one of the best BW hotels we have visited. Completely newly remodeled, the facilities are excellent, particularly at the price point. Family owned, the owner is on site every day making sure your stay is as pleasant as possible. Highly recommend.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words! So glad you enjoyed your recent stay! Property management is very involved in the day to day running of Best Western of Harbor Springs. We strive to fulfill the guest's desire for clean, safe and friendly accommodations. Thank you for your resounding recommendation. When ready to book your return reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This motel is a throwback to the "drive up to your room" place. We kind of liked the convenience of that for moving in and out. It has been years since we last stayed and happy to report the rooms have been completely rennovated along with walk in showers. Hats off to a great staff. This hotel is situated equi-distant from Petoskey and Harbor Springs so you will be in the car to go most places. Given that comment, location is good and close to the small airport there. Breakfast is just average but we would return here again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad we were able to supply a clean, secure and friendly property for your stay. Many guests use our property a hub while exploring Harbor Springs, the Tunnel of Trees, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. We are never too far away. When ready to return to Harbor Springs, please call us directly and we will get you all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

This hotel was excellent. Room was extremely clean and looked newly remodeled with updated bathroom area which was very nice. All the staff was great. Beds very comfortable. Breakfast was very good with real eggs. Liked the convenience of all rooms being one level and being able to park right in front of room. Highly recommend this as a place to stay

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Your words are music to our ears!! Going to copy and give a copy to all employees!! Boosts our spirits and shows all our hard work is appreciated. I certainly hope you will return to Harbor Springs! Looking forward to welcoming you back to Best Western of Harbor Springs!

In general, we like BW. This one looked a little older so we weren't expecting much, but to our pleasant surprise, it was VERY nice. The ladies at the front desk couldn't have been friendlier of more helpful. Mike, the manager, greeted us when we came in the door and visited with us the next morning at b'fast. The room was clean, updated, roomy enough, and the beds were comfy. The b'fast area was a short walk from our room, but the weather was nice so we enjoyed stretching our legs. The pool, exercise area, and b'fast area were all well maintained. B'fast was pretty good, better than average. When a couple came in near the end of the b'fast time, no eggs were available. They mentioned it to the attendant. Within just a few minutes she had prepared a fresh batch of eggs and delivered them directly to the couple's table. I could tell by the woman's face that she was shocked at that kind of great service. As a side note, visit Kilwins while in town to tour the chocolate making and be sure to get some ice cream, too!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Despite, as you say, our property looking like a throwback from yesteryear, this week our property won our second M. K. Guertin Award!! This is the highest award a Best Western property can obtain!! The Erxleben family has owned Best Western of Harbor Springs for forty-one years and work very hard to offer our guests a clean, secure and friendly place to stay. When ready to book your return stay, please call our office directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

1) Rude does not adequately describe the woman at the front desk. Angry would be more appropriate. It was actually kind of disturbing. I kept thinking, she has such animosity towards guests, and she has the keys to our room. 2) Seems to be a family run place, and the family is CREEPY. 3) The place was cleaner than I would expect a crappy motel to be. So, there was that. I'd be willing to say, it was a very clean crappy motel.

The overall hotel, grounds and staff was more than anticipated. Extremely friendly and helpful staff, very attentive to guests. The grounds were beautiful. The overall hotel is well taken care of. It may be older but it doesn't feel older when you are in the rooms. Everything is nicely maintained.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! So glad you enjoyed a clean, secure and friendly place to stay. Our property has been owned by my family for forty-one years. A total renovation was completed two years ago and many guests are surprised as to how up-to-date our guest rooms and public spaces are. When ready to make your next reservation with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

A great surprise! Sandy, front desk, was so incredibly kind and what a wealth of knowledge! It was like a personalized tour from your best friend. Wish we could have stayed longer just to see and do everything she told us about. We will certainly be back and can't wait for the next trip! Rooms were clean and modern and the breakfast was perfect!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Sandy was born and raised in Harbor Springs and has lived here all her life. So she knows her way around here and has a wealth of historic knowledge and likes to share it with folks new to the area. When ready to reserve your next reservation, please call us directly and we will get you all fixed up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I'm very pleased with the services at best western of harbor springs. Easy booking, checking in and out. Beautiful location. Reasonable rates. If I'm visiting harbor springs / petoskey, I will definitely book at this hotel again

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words regarding Best Western of Harbor Springs! So glad you enjoyed your stay and you wish to return. We work hard to make your stay easy; easy booking, friendly service and reasonable rates. When planning your next stay in northern Michigan, please call our office directly and and we will get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Amazing!!!! Why is this place only. 2 1/2 stars?????? Totally retro pulling in but once in the room so clean, nicely remodeled, beds very comfortable & cool shower! That is just the room - staff is AMAZING! Would stay here the next time & the time after that & the time after! WE will be back. Breakfast was good with nice selection!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Sounds like you all enjoyed yourselves! I am so glad. We love when our guests are happy with our guest rooms, friendly staff and newly renovated property. Happy to hear you wish to return. When ready, call us directly to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Very friendly & helpful staff! Room was great and quiet!! Breakfast was OK, enough for us though. Would definitely stay here again when we are in the area. Will probably be back to enjoy fall colors!!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and are looking forward to returning! Fall is a very popular time of year around here - you will like! When ready to make your reservation for the fall season, please call our office directly and we will get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

My husband and I stayed at this hotel just for one night, labor day weekend. We expected to be crowded and it kinda of was but the staff was on top of their game and handled everything extremely well. It was nice, clean, quiet and in a great location. We'll be back

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Wow! Thank you for your kind words! So glad we were able to offer you a clean guest room, friendly customer service and great location! When ready to return to Best Western of Harbor Springs, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

There is never a bad experience at this hotel. The staff is friendly and goes above and beyond other hotels. It is obvious the quality of my stay is important to them. The rooms are updated and CLEAN. There is a Keurig in each room which makes for a good cup of coffee to get me going in the morning. And each condiment packet has two creamers, unlike any other hotel condiment packets, making that first cup of coffee perfect! Attention in the details makes this a great place to stay.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! Thank you for completing a survey for Best Western of Harbor Springs! We have recently completed a total renovation of our property. All guest rooms are fresh and up to date! Our guests have been very happy ever since. When ready to return to Harbor Springs, please call our office directly so we can make your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The hotel/motel was decent. The rooms seemed damp. The pool area was okay though. There breakfast was decent also. Better than others. The room was clean, nice modernish decor. Checkout and check in was fast. Just seems a bit pricey for what you get; however, all hotels in the area are comparable.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day for completing a survey for Best Western of Harbor Springs! So glad you enjoyed a clean and updated guest room. So glad you enjoyed a quick and friendly check-in and check-out at our front desk. Our Pool House is always popular and Cindy and Jackie do a great job in the Breakfast Room! Thank you for letting us know about the dampness you felt in your guest room - will get that rectified. Should you wish to return to our property, please call us directly and we will get you all set up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

I was traveling for work and stayed briefly. The room was clean with nice amenities and the breakfast was great. One thing to note: the hotel is located on a highway and it is easy to hear passing vehicles and motorists from the room.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Many of our guests are business people who with us once or twice a month. They enjoy our small property which is easy to navigate. Should you chose to return to our property, be sure to request a guest room on the backside of the property. If such a room is available, we would be happy to honor your request. There are times when a last minute request is unfortunately not possible, but we do our best. When ready to book your next stay with us, be sure to call us directly, so we may get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

My husband & I spent a week at the BW in Harbor Springs. The facility is conveniently located between Petoskey & Harbor Springs. Close to restaurants, the state park & lots of golf courses--we couldn't have picked a better location. The facility was renovated a couple of years ago so everything is new, up to date and pleasantly decorated--they did a quality reno. Since we spent 6 nights we opted to get the suite with a living room, stove, fridge and a second bathroom--it was delightful. Everything in our room worked --no problems at all. The staff from the front desk, the breakfast ladies & the housekeeping folks were ALL very courteous and helpful. The breakfasts were fresh (real eggs!) and plentiful--although they did not vary the selections we were satisfied. If you want a gourmet breakfast with lots of variety you can always go out.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
We are so glad you enjoyed your extended stay at Best Western of Harbor Springs! You chose well by reserving a suite for your stay - plenty of space to spread out. Weather was fabulous during your stay - cannot ask for more! You are correct, our property has recently been renovated; every public space has been touched. Our next project, this fall, will be trading out the wood fireplaces for gas fireplaces - so much easier for guests and no wood smoke aroma lingering behind. When ready to reserve your next reservation, please call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Very friendly, accommodating, and welcoming staff! We arrived at 2:00 am, and the gentleman on staff was chipper and very friendly! Rooms were very clean and accommodating. Jackie, the breakfast coordinator, was wonderful. It felt kind of like you were talking to your mom in the kitchen as you ate your breakfast. She asked all about our trip, and made sure we had everything we needed. I highly recommend staying at the Best Western of Harbor Springs, and I know that I will be staying there again one day.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of you busy day to complete a survey for Best Western of Harbor Springs! Your words are music to our ears! So glad you found your guest room to be clean, friendly staff and a yummy breakfast! Fantastic news that you would wish to return to our property. When ready, please call our office directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel is great, but there is nothing very special about to to cost $200+ a night. Rooms were clean, breakfast was good. Need to step up their game for being the only hotel chain in the area. Won't stay there again unless i have to.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! I am very happy you found your guest room clean and breakfast was to your liking. Guest room prices go up and down, depending upon availability - just like airline tickets. Lots of guest rooms available, the rates drop. Small number of guest rooms available, and the rates creep up. Should you find you would like to stay with us again, please call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We was looking for a decent property to spend the night and came across this beautiful gem. The staff was awesome, especially Barb, and the rooms were comfortable and spotless. The property is beautiful and you can tell that the owner takes pride it in. Best Western should be proud to hand their sign there.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
What a wonderful survey! Thank you for your kind words!! So glad you enjoyed your stay. Barb is a shining star at Best Western of Harbor Springs! We love her and she is loved by our guests. When ready to book your next stay, call our office and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was beautiful inside and out. The room was extremely clean and quiet. We could not hear any outside noise. The location is close to the beach. The staff were nice and knowledgeable about the area. This is one of the best places my family has ever stayed!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your wonderful survey for Best Western of Harbor Springs! Your kind words are music to our ears! So very glad you enjoyed your recent stay. Many guests appreciate our location because we are centrally located for visiting Petoskey, the Petoskey State Park, Harbor Springs, the Tunnel of Trees, Cross Village, Legs Inn, Mackinaw City, Mackinac Island, Crooked River and Charlevoix. Our property is easy to access and easy for guests to find. When you are ready to book your next reservation, please be sure to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This Best Western is very clean. My kids enjoyed the pool (several times) over our 2 day stay. It is centrally located between Petoskey and Harbor Springs and a great value in comparison to some of the inns around.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you and your family enjoyed your stay at Best Western of Harbor Springs! Families love our property because all guest rooms are on the ground level with doors opening directly outdoors. There is a great deal of green space, a playset for younger guests and a path down to the airport to watch private jets fly in and out. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

It is obvious that the staff and owners of this motel take great pride in their establishment and service. We did not expect a pool because it was not mentioned on the website however there is a very Nice indoor pool.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you very much for your kind words. The current owner has owned this property for forty years and one of our employees has been with us thirty-five years. Several employees have been working here ten years. Our employees are like family. We enjoy working together and it shows. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Room was a large size and very nice. Room was quiet, including heat and air conditioning. Loved the open shower and bathroom decor.. Grounds have a very nice outside area with benches to sit on. Front desk service was good. I would recommend staying there. front dest was very cordual I would recommend staying there.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete at survey for Best Western of Harbor Springs! Thank you for your kind words. So glad you enjoyed your stay. We work hard to ensure you have a clean, friendly and secure property for you and your family. Please feel free to call our office directly when ready to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Pulling into the BW it looked like any typical 50's motel on the road. The surprise on the inside of the room was stunning. The modern decor, from colors to furniture to bathroom and shower was outstanding. It truly all looked brand new. The physical plant was straight out of the mid-20th century, but the experience was clearly 21st century! Best BW we ever encountered. The only small negative detail was the gathering of bikers who had their bikes parked right outside the room and sat out well into the night talking, smoking and drinking. Don't know if the motel had any policy about this, but luckily we were tired enough to fall asleep in spite of their presence -- we just didn't appreciate having to walk through the group to get to our room.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind survey! So glad you enjoyed your stay at Best Western of Harbor Springs! Just two years ago we finished a complete renovation of our entire property. Have to say, our new bathrooms have been very popular - everyone loves the walk-in showers! If ever you should have late night issues again, please be sure to call the front desk. We will be happy to take care of any such situations. You happiness is our concern. When ready to book your next reservation, please be sure to call our office directly. We'll get you all set up. Looking forward to welcoming back to the Best Western of Harbor Springs!

I highly recommend this property. It's conveniently located. It has all the amenities you need such as in room refrigerator and microwave and coffee maker. The rooms are large. Plenty of space to store your personal items on and under the bathroom counter. Bed and pillows were comfy. Staff was pleasant and helpful. Plus you get a Big Bang for the buck! In this resort area that's especially appreciated!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad to hear you enjoyed your stay. We work very hard to offer a clean, friendly and safe property for you and your family to enjoy. Very curious, "Almost Perfect" in your survey title, but you did not make note of what needs to be improved. Hmmmmm!! We'll leave that for conversation when next you return! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Staff was rude and stared at me and my family. Check in was like we were bothering people, and we were the only there to check in. Just rude. As I walked around with my kids who are young adults the staff just stared like they've never seen a mixed couple with mixed kids. We have stayed here before and the staff was amazing not sure where they went, that stay was 2011.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for staying with us once again. I am very sorry you and your family did not enjoy yourselves this time around. I am not aware of any issues incurred by the front desk staff. If you would like to discuss your stay with me, please call our property at 231.347.9050. I am usually in the office from 7:30am-8:30am. Then I move on to other areas of the property. All of our staff wear nametags. Please make note of which employee(s) made you feel unhappy about your stay. Should you not remember actual names, please give me an accurate description of said employee(s). I look forward to hearing from you and resolving any issues so your next stay is as good as your first. Thank you!

From the moment you step into the lobby you are treated as if you are the only guest. We are always treated with respect by all employees. I truly appreciate everything that is done for their guests. The motel has a very welcoming appearance and the rooms are always clean and comfortable.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. Makes us feel good about all the hard work! We appreciate your return business and look forward to your return to Best Western of Harbor Springs!

This hotel is super clean every where you go! The staff is friendly and wants to know how they can do better although there wasn't anything. It was that good. Delicious breakfast with real eggs! We would stay here again in a heart beat.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind review!! So glad you enjoyed your stay and would return in a heartbeat!! We work hard to offer you a clean, friendly and safe place for you to stay. We are very fortunate to have fantastic employees who friendly and honest. When ready to book your next reservation, please call our office directly and we will set you up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Yes, it's technically a motel with exterior doorways and no interior hallways, but it's quite nice. Very clean, it's been tastefully updated, and the staff is great. The “continental breakfast” was better than I expected, with freshly made eggs, sausage, and waffles, along with cereals, breads, yogurt, oatmeal, juices, coffee, etc. We'd stay here again in a heartbeat.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for the Best Western of Harbor Springs! We appreciate your kind words. Our property has been in the same family for forty years. We recently went through an entire renovation of all public spaces, new roof and upgrade of our computer system - we are now in the cloud and have chip readers at the front desk. Our front desk clerks need never handle a guest's credit card again. Cindy does a great job in the breakfast room. Our guests are full and ready for a big day in northern Michigan! When ready to make your next reservation, please call our office when ready to book your next reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

I really enjoyed my stay as always. I am very impressed by the quality of service I get whenever I am here. All staff members go out of their way to make sure I am other guests feel very welcomed and comfortable. They are all here for the comfort of guests. The food variety and quality is also superb! Keep up the good job!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We appreciate the fact that you return again and again. You are a valued guest. Be sure to call us directly when ready to set up your next reservation. Looking forward to welcoming you back to the best western of Harbor Springs!

While traveling on our honeymoon, we booked a room, online at a travel site, for the Best Western. Only to discover, when we arrived, that we had chosen the wrong date by accident!! Barb and Sandy at the registration for the Best Western were very accommodating and more than helpful! They made sure we were taken care of and even upgraded our room. Our room was clean, large, and perfect! I will recommend this hotel to everyone I know traveling through the area! This is by far the best hotel stay from our honeymoon and the best Best Western we have been to!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Congratulations upon you recent marriage!! And for spending part of your honeymoon at Best Western of Harbor Springs! So glad you enjoyed your stay. You are right, Barb and Sandy are quite a duo at the front desk. We are lucky to have them. When ready to book your next stay, please call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

While on a road trip, we were in the area longer than expected. Luckily we came across this motel and were frtunate to get a room without a reservation. The room was clean and very comfortable, nicely decorated, comfortable bed and pillows. We rested well here and felt safe.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your survey for Best Western of Harbor Springs! So glad you enjoyed your stay. You chose a great time of year to visit the Harbor Springs and Petoskey area; between ski season and summer. When ready to book your next reservation, please be sure to call our office and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We travelled from Minnesota to Harbor Springs, Michigan to see friends. My family and I were dumbstruck by how much we loved staying here. I would recommend you check your preconceived ideas about a motel at the roadside. We stayed in the suite (two rooms) and loved it! We had a full kitchen and two bathrooms (with two rooms). We swam in the pool, we brought carryout back and sat outside on the patio and had lunch. We've stayed in 5 star hotels in Hawaii and California. The room we stayed in at the Best Western really rivaled them all. I have never found a better value. Kudos to the staff and the owners of this facility. A true gem of a find!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Your comments are music to our ears!! So nice to be compared to five star hotels in California and Hawaii!! Yahoo!! A great deal of work goes into keeping the property up to date, and employing and retaining great staff. Comments like yours make it all worthwhile! When you are ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were really pleased with this motel. We loved that we could park our car outside the door. -The receptionist was very personable and professional. -very spacious room with very comfortable bedding. (Had one of our best sleeps here.) -full breakfast (made to order!!!!) Server was outstanding - a real gem!! -free parking; free wi-fi; children's playground; indoor pool -general manager was pleasant The 3 people we met (receptionist, breakfast server, manager) were amazing! -great value We HIGHLY recommend and may return just to return (because of the superb experience)!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for sharing your Best Western of Harbor Springs experience!! Your words are music to our ears!! So glad you found everything to your satisfaction. We work hard to offer a clean, friendly and safe property for our guests. Good to know you are happy with your stay!! When ready to book your next stay, please call us directly and we will set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The hotel was clean and looked nice! The bed was terrible though, and the heating unit was obscenely noisy making it very difficult to sleep... we had a room with a two person tub that was definitely nice to soak in for ONE person, but didn't seem nearly big enough for two average sized people to be in at the same time.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! I am glad you found our property clean. I am sorry you found the bed, heating unit and two person Jacuzzi a disappointment. No matter where you stay next, should you find you are unhappy with a noisy heater, please call the front desk to have it taken care of. From the Front Desk Staff to the Housekeeping Staff, on up to the General Manager, we sincerely wish for you to enjoy your stay at our property. If we are not made aware of an issue, how can we make it better? How will we know to send staff to fix the issue? Regarding finding a hotel bed to fit your taste, that may take a room move. The in room, two person Jacuzzi is truly sold as large enough for two persons. With the popularity of huge showers and tubs trending in many homes, it is possible you are used to a much larger tub we have to offer. I am sorry you were disappointed. Please know we appreciate your business and hope you will return for an enjoyable stay. If I can be of further assistance, please feel free to call me at the hotel. Looking forward to welcoming you back to the Best Western of Harbor Springs.

The hotel was well located for my skiing needs and easily accessible from the highway. My room was very clean and comfortable. Since I prefer to sleep with the window open even on the very cold night for fresh air, I was very pleased to find an extra clean packaged blanket to keep me warm. Although I chose not to use it, the room was supplied with a Keurig coffee machine along with a fridge and micro wave.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
We are a popular property with skiers!! Only five minutes from Nubs Nob and Boyne Highlands. And with rates including breakfast each morning - considered an excellent value. So glad you enjoyed your stay and completed a wonderful survey, following your stay! When ready to book your return reservation, please feel free to call our office directly and our staff will set you up! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We had a great experience at Best Western in Harbor Springs, MI. It's a great value. The staff is friendly and helpful. Rooms are comfortable and updated. Location is convenient. Breakfast is plentiful and good.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words and for taking time out of your busy schedule. So glad you enjoyed your stay and found it to be of good value. Completed a complete renovation two springs ago and everyone has been quite happy! Cindy and Jackie have been excellent additions to our Breakfast Room. They are sisters and are sweet with our guests and instrumental in updating our breakfast menu. Carl, our property owner, also helps out during breakfast service. He makes friends left and right, offering to make waffles for our guests! When ready to book your next reservation, please feel free to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

If you're seeking a great place to stay in northern Michigan, try the Harbor Springs Best Western. Sparkling clean rooms, friendly and helpful staff, delicious breakfast, convenient location. This is a terrific place to stay regardless of the season.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and felt it to be a good value. Completed an entire renovation two springs ago - which is very pleasing to our guests. We are very fortunate to have wonderful staff. Have a lead housekeeper who has been with us 30 years. Have a front desk staff with us 20 years. Our staff takes great care of our guests and great pride in our property. When ready to book your next stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Best Western of Harbor Springs is our value choice for our ski trips in the area. Clean, updated rooms, friendly staff, and nice amenities such as pool, and hot breakfast make our stays comfortable, at a price that represents a great value. We're lucky to have this BW in this area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words and for returning to Best Western of Harbor Springs time and time again! Welcoming returning guests to our property is like welcoming friends and family into our home. We appreciate your business and hope you will call us directly when ready to book your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Seldom will we stay at a hotel with exterior doors for each individual room due to security concerns. This hotel has exterior doors but we stayed and it wasn't a concern here. The service was excellent, the rooms were quiet and clean. The pool and hot tub were clean and easy to access. The breakfast options were good but the dining area a bit small. Staff were friendly and helpful. Buildings were well maintained. Highly recommended.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a fabulous survey for Best Western of Harbor Springs! Many guests have concerns about properties with guest room doors opening to the outside. This has not been a problem for us. Our guests enjoy being able to park outside their guest room(s) and no need to climb stairs. So glad you enjoyed your guest room - we have recently completed a renovation off the entire property and our guests have been very happy! We have some of the best staff in northern Michigan! They care about our guests and represent our property well. When ready to book your next reservation with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This Best Western is my 'go-to' hotel for when I go up north to ski at Nub's Nob. It's only 5 minutes away from Nubs, which allows the kids to sleep in a little bit :) The rooms are clean, and appear to be newly renovated. I like that I can pull my SUV right up to the room and unload safely. The staff is super friendly and I appreciate the breakfast in the morning.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning to Best Western of Harbor Springs! It is a pleasure welcoming returning guests back again and again. The recent renovation of our property has been very popular. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel recently redecorated all the rooms and they are great. It's so nice to have a comfortable bed, new carpet and a very clean bathroom! We were happy with the small fridge, and microwave and other amenities in the room. The staff was pleasant and the location is perfect. A great value for our money.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! We have recently completed a complete renovation of our property and it has been very popular with our guests! Like you, they love the feeling of everything new. When ready to book your next reservation, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Every person I interacted with was super friendly. The room, hotel, etc., was very clean. Probably the best experience I've had at a Best Western. Will certainly return. Breakfast was good. It's pretty much your usual breakfast, but the food was always fresh and the condiments were plentiful.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete at survey for Best Western of Harbor Springs! Thank you for your kind words. So glad you enjoyed your lodging experience with us. Have recently upgraded our breakfast service and added a breakfast employee who has lots and lots of food service experience. And it shows! Thank you for your comments! When ready to book your next reservation with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have been staying at this BW when in the Petoskey/Harbor Springs area for a couple of years and are always pleased with all aspects. The price is great value and the property is lovingly cared for by the family who own the site. They are always visible and working hard to maintain the property. Pride of ownership is very evident and makes the guest experience exceptional.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning again and again to the Best Western of Harbor Springs! We certainly appreciate your loyalty! So glad you enjoy your time with us and keep returning. You are correct, pride of ownership improves a business in many ways. Our hands are not tied by corporate policy. We are able to set our own standards, react to trends, or maybe skip a trend if it is not in our guests' best interest. Thank you once again for your comments. Call our office directly when ready to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The Best Western In Harbor Springs, Mi is the best hotel we have stayed at in Michigan. The staff goes out of their way to make the visit wonderful. We traveled with 2 other couples and everyone was happy with rooms, pool and breakfast selection.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are so glad you enjoyed your stay. We appreciate your kind words and will share with our staff. We work hard to offer a clean and secure guest room for our guests, along with the Pool House, Fitness Room and Breakfast Room and to ensure happy and friendly staff. So glad we met your standards! When ready to return to Harbor Springs, please be sure to call our office to reserve your guest room(s). Looking forward to welcoming you back to the Best Western of Harbor Springs!

The owner is a great host and has been every time I use the hotel, The room was clean and ready for for us when we arrived. Check in was fast and the staff very helpful to our needs. Have used this hotel for Harbor Springs trips for several years and have never had any issues.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you and your family have returned year after year - a high compliment for us! When returning next time, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was very clean and the staff very friendly. It is 5 minutes from the ski resort that we went to.The breakfast was hot and tasted great. The tv is a nice large one. The internet worked great

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words regarding Best Western of Harbor Springs! So glad you enjoyed your stay with us and that we were able to meet your standards for a clean and secure guest room, a hearty breakfast, and kind and caring staff. When ready to book your next reservation, please call us directly. Also, know we have four suites to accommodate larger families. They have wood burning fireplaces and we supply the wood. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Love this place in northern Michigan. I have stayed here many times. The breakfast is great and the location is awesome. I have only been here in the winter, but I imagine the summer would be excellent too. Only 5 minutes from downtown Harbor Springs.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words and for returning time and time again! We are very pleased that you are happy at Best Western of Harbor Springs. When ready to book your next reservation, please feel free to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Incredibly clean, with outstanding amenities and an incredibly hard working and attentive staff. The pool and hot tub are excellent, the breakfast delicious, and the location outstanding. An incredible value, especially for families who need convenience and a pool. Highly recommend.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words and I am glad you enjoyed your stay. Please be sure to call our office directly when ready to make your next reservation.

Wonderful hosts! Super clean! remodeled and modern, easy check in/out, very good food! Best choice we could make for our ski vacation at Boyne Highlands and Nob's Nub for this price (and it was higher due to high season). We all loved it!

Overall Nice place. Rooms look to be newly remodeled, Pool and sauna were nice and clean, Good Breakfast with quite a selection of items, friendly staff, comfortable beds. Only issue room had a little bit of a musty smell that we corrected with a $1 air freshner.

Nice place to stay... we had a suite with 2 bathroom and a fireplace. Very comfortable. Staff is wonderful and place is clean. Only point I didn't like. This place is built like a motel. If you want to use the pool, gym, breakfast room or going to front desk you have to go outside.. nice place but i am more an hotel person.

We only stayed 1 night, but it was easy to find, very clean, staff was friendly, room was beautiful/clean. No stairs to deal with. Breakfast had many good choices, as well as staff to help with the breakfast.Check in/out was quick, we got rooms together. I will definitely stay here again.

Wonderful motel! Rooms and grounds are very nice, clean, quiet and attractive. Staff is extremely friendly and helpful This location is excellent to take in the sights in the area, Close to great restaurants and shopping. We will definitely stay here when in the area again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of you busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and we were able to meet your traveling needs. Many guests use our property as a hub while they visit Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. When ready to book your next stay, please be sure to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Everything about this motel is 5 star from phone reservation and directions. Best motel shower. Breakfast had people serving us and clearing. Can take a tray back to your room for leisurely eating.Friendly personnel Jackie at front desk and Cindy in breakfast room. .this is a traveler's delight.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Your kind words are music to our ears!! So glad we hit all high marks right from the start; making your reservation on through to check-in, breakfast and check-out! Yes, Jackie and Cindy are wonderful!! Would you believe they are sisters? We are fortunate to have both ladies. Once again, thank you for your kind words. When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was a last minute stay an the choice was alright. The town was a great place to stay and the motel being a best western was even better as my choice of a motel is Best Western as I been a member of best for awhile. It was a nice motel and I would recommend it to a friend.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for being a Best Western Rewards member!! We appreciate your membership! We are glad you enjoyed your stay and will recommend the Best Western of Harbor Springs to your friends. Certainly hope you will return when next in Harbor Springs. When ready to book your next reservation, please call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We arrived late on a windy/rainy/cold night. It was so nice to get into our room and see a nice big king size and clean /comfortable room. Perfect location for Tunnel of Trees. Great breakfast. We didn't use the indoor pool but it look clean and kids were playing.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your day to complete a survey for Best Western of Harbor Springs! Thank you, also, for your kind words. So glad you enjoyed your stay and certainly hope you will return. When ready to book your next stay, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Opted to stay at this motel because of the reviews. This really is the cleanest "motel" I have ever stayed at. Everyone was very friendly. At check-in they mentioned (and also had a note on the counter) that they were having roofing work done in the morning. This would not bother us, because we would be gone by the time they started. Their prices were very reasonable so we chose a king suite. The suite was extremely large. It included a kitchen area (plates, silverware, utensils, etc) including a stove, dinning table and chairs, a living room area with sofa, TV and fireplace and even a bathroom with shower and sink. The bedroom was large with its own bathroom and glass shower. The sink was on the outside of the bathroom with great lighting and large mirror. The bed was very, very comfortable and there were lots of pillows. Everything including the fireplace was extremely clean. The decor was very nice and didn't look like it was cheap. They are near the road but unless a load truck went by, we didn't hear a thing. It felt more like home than a motel. The breakfast area was a little small, but they were not busy when we were there and it was fine. They had the usual breakfast items, but it also included some breakfast sandwiches which could be microwaved. They lady working the breakfast area kept everything very tidy, she even took some trash from our table and offered to make our waffles for us. We were offered the express check-out with an emailed receipt. That process went very well also. Every motel owner should take lessons from this owner. If ever back in the area, this will be our go to place.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay at Best Western of Harbor Springs and we met your needs while visiting Harbor Springs! Recently completed a total renovation of our property. Took several years, but now that we've completed the project, guests are very happy, which makes everyone happy. When ready to return, please call us directly to make your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We stayed for one night, and we paid a fair price. I will admit that when we pulled into the 1960's looking hotel, I was a little concerned. It was very nice to park our car right outside the door to our room. Upon checking in, we received Hersey chocolates, chocolate chip cookies and extra coffee. The rooms were recently updated, and done beautifully. The walk in shower had a glass shower door and a beautiful tile design. The beds and pillows were very comfortable. We were very appreciative of the Keurig in the room. We had to shorten our stay from two to one night, and they were very accommodating to cancel the second night. The lady in the breakfast room was very sweet. They had delicious Panera type lemon bread, make your own waffles, yogurt bar, oatmeal bar, Bob Evans breakfast sandwiches. The staff was lovely. We will definitely stay here again!

MikeErxleben, Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Within a year, have just completed a complete renovation of all guest areas: Pool House, Breakfast Room, Fitness Center, Coin Laundry, Lobby, all Guest Rooms. This week, the north wing received a new roof!! Guests have been very happy with the property overhaul. When ready to book your next reservation, please call our office directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This property is truly a hidden gem in a high-traffic tourist area with budget-busting room rates and tired facilities. Family owned for about 40 years, this Best Western is totally renovated with contemporary decor and every modern day amenity any traveler could want...and all this praise from a guy with over 2 Million air miles of travel. This is my go-to place for Up North Michigan trips.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Awwwwwww!! Thank you so much for your kind words! We love your survey! Makes us so happy and it means a lot to us as you are a serious traveler. Certainly hope you will return for another visit. Call us directly when you are ready to book your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Our visit at this BW Hotel was a pleasant surprise as their rate was very reasonable and the room was so large, so clean, so quiet, and so well equipped. Parking was very convenient and the allotted parking was more than sufficient. This hotel redefines the word luxury.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Your words are music to our ears. We work hard to offer you a clean, safe and friendly place for you to stay. When ready to book your next stay with us, please call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

A nice clean room, well appointed. Sink is outside the bathroom, which took a little getting used to for us. Staff was friendly. Beds and pillows were comfy. There was a littler light coming off the microwave clock and my wife likes it completely dark, so I had to cover it with a magazine. I would recommend a room away from the lobby, if you like to sleep in. There was some noise from the housekeeping carts going by, which woke me up.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! We put a lot of effort in putting together a comfortable property for you to enjoy. When ready to book your next stay, please call us directly so we may assign a guest room off the beaten path. Looking forward to welcoming you back to the Best Western of Harbor Springs!

From check in to check out I felt welcomed. This is the nicest family and employees I have been around in years. EVERYONE smiles, talks, cares about your stay. I have stayed here many times and have never been unhappy. The rooms are so clean. Each room has always had everything you could want. We stayed in a suite this time and I felt like I was home. Can't wait to go back. We used the pool, the hot tub, the work out room, sat outside and read, and had a delightful breakfast. This owner goes above and beyond to keep this hotel above and beyond what others do. We will make this our stop for our next vacation up north. Thank you for your hospitality.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Your words are music to our ears!! First of all, thank you for returning time and time again. Welcoming returning guests back to Best Western of Harbor Springs is like welcoming friends and family into our home. Thank you for your kind words. So glad we are on the right track when it comes to offering our guests a clean, friendly and secure property. Looking forward to welcoming you back, once again, to the Best Western of Harbor Springs!

The air conditioner had a foul order and flies in unit kept me awake along with road noise. Although linens were clean they were worn. Staff were very pleasant especially at breakfast . Very disappointed overall

This is a clean, comfortable, family run hotel just outside of Harbor Springs by the airport. It is very quiet with a great breakfast and pool with hot tub.It has a very reasonable price. I was pleasantly surprised. I can't wait to come back!

Made reservations on line. When we got there we found a great park by your room outside door motel. Great location, Very clean, Staff was outstanding. Room was a king suite with a full kitchen & everything needed, 2 baths with showers, & a fireplace. This was the only place we every stayed in where the owner was in the breakfast area in the mornings greeting guests with a smile & an offer to fix them something to eat or clearing tables so others could eat, never rushing you. We stayed 3 nights and enjoyed every minute.

Friendly staff i have to say that . . Bed not too comfortable specially for someone has sensitive ribs..poor breakfast quality not much to choose from.. blow dryer burn after few minutes of use .. good cable though..

It was very nice to be able to drive up to our room. They were very proud of their remodeling, as well they should be. It was all updated and modern. We enjoyed the hot tub and pool area. Breakfast was good, and the lady maintaining it was very friendly. Good location for downtown, and for the Vernales restaurant, which we had a delicious dinner at that night. The price was a little high, but so were most of the accommodations in this area. There was a shaded seating spot across from our room that was nice to just sit and relax. It was an enjoyable stay!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Yes, summer is our busiest season. Rates go down after fall color season and will become higher once ski season begins. Rates are higher Friday and Saturdays of each week and lower Sunday through Thursday nights. When ready to reserve your next stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This was our first visit to North Michigan and first stay at a Best Western. Great staff and clean modern rooms. The breakfast buffet had plenty of options and outstanding staff. Would definitely return.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Welcome to Best Western of Harbor Springs! So glad you enjoyed your first stay in northern Michigan! Thank you for your kind words regarding our property - we appreciate them very much! So glad you wish to return. When ready to reserve your next stay, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This place definitely was a surprise in the middle of a country/lake area. Rooms exit to outside, not usually our favorite, but super convenient to packing/unpacking the car! Rooms were beautifully decorated, shower was amazing - gorgeous tile work and glass shower doors. More like a home than an hotel. Breakfast was good, although the area is a little crowded. Would definitely recommend!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you! Thank you! Thank you for your kind words!! So glad you enjoyed your stay and you found our property comfortable. We have recently completed a complete renovation of all guest rooms and public spaces. Guests have been very happy with the results. Yes, the Breakfast Room is a bit on the small size, but there is absolutely no space in which to expand the area. When ready to book your next stay, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Rooms are always clean and comfortable.Staff members are genuinely concerned about their customers experience. The grounds are meticulously maintained. The overall experience couldn't get better.Thank you to Mike and his staff!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind review of Best Western of Harbor Springs! Thank you also for being a return guest - we appreciate your business! Welcoming guests back on property is like welcoming friends and family into our home. Our staff work hard to offer our guests a clean, friendly and safe place to stay. Good to know their efforts are valued! When ready to book your next stay, please be sure to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

A motel in a popular resort area charges all the traffic will bear, and in the Harbor Springs-Petoskey-Charlevoix area of Michigan, the traffic will bear a lot. This place proves it. Although located on a busy highway intersection a goodly distance from the water (or any attractive scenery), and offering minimal amenities for its price class, it gets into your wallet plenty. I'm not saying that you shouldn't stay here, just that you should go into the deal with your eyes open and understand what you are getting. The amenities are adequate, but not exceptional. The grounds are large and well maintained. The showers are quite good, and it's nice that you can park your car just a few steps from your door. There are some special touches, such as cleaning ladies that are about as friendly and accommodating as you'll find anywhere. There are some oddities too, such as door locks that are completely covered with aluminum foil (never have seen that before!). Bottom line: No major complaints, but the place seems inordinately expensive. Rooms 130 and 131 have a connecting door and can be used in suite-like fashion.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed a clean, secure and friendly stay with us. Due to extreme heat for long durations, the guest rooms on the west side of the property are experiencing lock issues when they become overheated. Have contacted the lock company and have ordered corrective covers. Non have solved the problem. Until a solution is found, we do have aluminum foil covers on the necessary locks. Yes, it does look goofy, but it works until we find a solutions for this issue. Regarding rates, Sunday through Thursday, guest room rates are generally lower than Friday and Saturday. Purchasing a guest room is similar to purchasing an airline ticket; rates will vary according to availability. Yes, summer season is our busiest season, followed by color season and ski season. If there comes a time where you are interested in staying with us again, please call our office directly and we can discuss rates and room type you prefer. We would love the opportunity to work with you and welcome you back to the Best Western of Harbor Springs!

Everyone at this hotel goes out of their way to make your stay perfect. I would suggest this hotel to everyone. We have been coming to this hotel for over twenty five years. Can't wait to go back in January for a trip with our friends.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Welcome back to Best Western of Harbor Springs! So glad you enjoyed your "summer" stay! Welcoming return guests is like welcoming family and friends into our home. We love our guests who return year after year. Twenty-five years staying with us! That's a very long time. And a huge compliment to us! Carl has owned this property 38 years and we have seen many changes over the years. When ready to reserve your ski stay, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!!

I really enjoyed my stay here. The staff was welcoming and informative about the surrounding area. The rooms seemed brand new and were very comfortable. The breakfast choices were plentiful and tasty. I will be coming back.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for the Best Western of Harbor Springs! So glad you enjoyed your stay and that we met your needs for a clean, secure and friendly property! Your kind words have made our day! When ready to book your next stay, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

There were 4 of us. We had 2 adjoining rooms .My niece and her son stayed next to us. So 6 all together. After you add on the taxes and resort fees this place becomes expensive. For the amount of money we were paying it would have been nice to have a a couple of bars of soap for a shower.. Fortunately, I brought my own bar of soap but I did say something about it and also asked for additional TP. The air conditioner is noisy but did cool the room. We were way in the back so that was nice. This place is right next to an air strip but that was not a problem. We used the table and chairs on the patio several times and it was lovely.The breakfast room was nice and the coffee and selections are good. They have a lady who works in the breakfast room, Cindy. She is a gem.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! For future hotel stays, please know that unless a hotel property has twenty-four hour housekeeping service, the front desk usually keep a stock of soap, shampoo, conditioner, toothbrushes, toothpaste and toilet tissue. Guests are welcome to call the front desk or stop by for needed supplies. We always want our guests to have what they need to a comfortable stay. You are correct, Cindy is an asset in the Breakfast Room. Certainly hope you will return to the Best Western of Harbor Springs!

We had a fabulous time and our hotel was wonderful. Every staff member that we encountered was so nice. Breakfast was nice and we had the pleasure of meeting the owners. What a lovely couple. We will definitely stay here again.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words and also for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and wish to return! When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel is only 1 floor so you don't have to worry about lugging your luggage up stairs or elevators. Very clean & well kept. Housekeeping comes around & cleans/straightens every day. They have a single cup Keurig in the room & refill the coffee pods every day! The employees are very friendly & helpful- especially Mike, he's been there for 39 years. If you want to sit outside, you have to sit right outside your door on the sidewalk by the cars. There really is no privacy. They have a small pool, washer & dryer, ice machine, serve continental breakfast daily. The only drawback is that there is not assigned parking so you may or may not get to park near your room and the parking lot is small so if you are pulling a trailer, you have to park it in the back on gravel. It is out of sight so someone may be able to mess with it (someone lowered the front on ours so the back wheels were not on the ground & it was unlevel). There is not much in town but just a short drive away are other towns to be able to go to.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Should you return to our property, please know that there is a patio on the backside of one wing and a grass area, with picnic tables behind the second wing - even a playground for children. You are correct, not much happening in the immediate vicinity of our property. Most guests use us as a hub so they are centrally located for trips to Harbor Springs, Cross Village, the Tunnel of Trees, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Should you wish to book a return stay with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Hotel is located between downtown Petoskey and Harbor Springs, and close to Petoskey State Park. A good place to stay if you want to visit both towns and close to a lot of walking/biking paths. Only minor complaint is shower has no shower curtain or door, only half wall/screen so water would get on the bathroom floor after shower

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Regarding showers; should you wish for a guest room with a traditional shower/tub combination, we do have four guest rooms with such - and they go quickly! When ready to reserve your next stay, please call our office directly and let us know your bathroom preference and we will do our best to fill your request. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Refurbished rooms are beautiful and updated! Pool, spa, and breakfast were great. Perhaps best was the welcoming and helpful attitude of the three Staff members we met ... and we were given a great restaurant recommendation for our dinner! A real treat to stay here ...

It had been a while since we stayed at the Best Western of Harbor Springs. Our last stay was more than 5 years ago in the winter for a ski trip. We were very pleased with the updates to the guest room, pool area and breakfast room. The updated bathroom was nice but the glass wall without a door for the shower was not well designed. Water ended up on the floor outside of the shower - slippery and unsafe. Front desk staff and breakfast room attendant very friendly.

So pleased with the hotel. The breakfast includes waffles, cereal, quick heat egg sandwiches, yogurts and breads and sweets. The bed is great. Very comfortable. The owner is present for breakfast and extremely pleasant and friendly. The pool is nice and the hot tub is 102. The area is loaded with things to do. The hotel location is perfectly located between the tunnel of trees, Cross Village and St Ignace. Easy drive to Petoskey and Charlevoix. We will return.

Glad we chose this hotel. We stayed for three days but will stay a week next time. The views were spectacular and it was very relaxing. The pools were great and loved being so close to the ferry. The breakfast was a nice bonus as was the marshmallow roast at night. Loved it here!

Spent two nights here last week. Situated between Harbor Springs and Petoskey it was the perfect spot for us. The hotel itself was also perfect. Nicely remodeled rooms, bathroom fixtures, cabinets very nice with lots of storage and counter space. The grounds were beautifully maintained. A lovely patio with umbrella table and lots of chairs and loungers. In a separate area a really nice playscape. Clean and cozy breakfast area with waffles, cereal, toast, etc. We opted for breakfast sandwiches; they were good. Theresa called us soon after we got to our room to make sure everything was to our liking and whether we needed anything. Really couldn't think of any negatives or improvements. Will definitely stay here again.

It is an upgraded hotel. \\ Nice place to stay overnight. located near Petoskey and nice to spend evening. Great customer service at Checking in and out. Also helped while using its business center. Breakfast personnal was very kind and helpful. I got called after I checked in to verify that I am satisfied with the room or not!!! Great Impressive,

MikeErxleben, Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Our staff works hard to offer guests a safe, clean and friendly place to stay while visiting Northern Michigan. Your words are music to our ears!! Please feel free to call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs.

Quiet down and out (one level) completely remodeled and beautiful maintained. Very friendly staff with nice amenities like pool, fitness facility and breakfast lounge. Good breakfast assortment. This is conveniently located about halfway between Harbor Springs and Petosky. Nice, secure parking area. Pleasant outside seating area. We plan to be back.

MikeErxleben, Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay while in Harbor Springs! Just one year ago we completed a renovation of all interior guest spaces; Breakfast Room, Adult Fitness Room, Coin Laundry, Front Desk/Lobby, Pool House and all Guest Rooms. Our guests have been very happy with the outcome. Please feel free to call us directly when ready to book your return stay. Looking forward to welcoming you back to the Best Western of Harbor Springs@

Our family decided at the last minute to spend a few days up north during the week of July 4th. Luckily, we landed at the Best Western! I'll be honest, we haven't always had the best experience with Best Western hotels, but this one is fantastic! Right off of M119, halfway between Harbor Springs and Petoskey, this hotel is incredibly clean, great décor, comfortable beds, and extremely friendly staff. We will for sure stay here again!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words for Best Western of Harbor Springs! So glad you enjoyed your recent stay and that your stay has rebuilt your faith in Best Western. You picked a great time to visit Harbor Springs! Certainly hope you had the opportunity to watch the Harbor Springs Fourth of July parade. Please call us directly when ready to make a reservation for a return stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

My wife and I have stayed here many times. Even though rooms have been upgraded, not all rooms have a walk-in shower as the photos may depict. The room we just stayed in had an older bathtub with a shower head that ways almost too high for a normal-height person to reach. Staff is very friendly, pool and fitness center are clean and up to date. The property always looks very nice. Breakfast is Continental (bagels, cereal, hard-boiled eggs, fruit, coffee/juice, breakfast sandwiches to microwave, etc.) The only entrance/exit is on a curve with a traffic light - be careful to slow down well beforehand if making a left into the property. I've seen a few people almost get hit from behind.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning again and again to Best Western of Harbor Springs! Thank you also for taking time out of your busy day to complete a survey for our property. Only four guest rooms have bathtubs. Be sure to request a walk-in shower at the time you make your reservation and we will honor your request as best we can. If we have rooms with walk-in showers available, we will honor your request. When ready to return, please call us directly and we will get your reservation all set up. Looking forward to welcoming you back to Best Western of Harbor Springs!

This Best Western exceeded our expectations! It's a very nice one story building with recently remodeled rooms. Room was very roomy. For bike rides the motel is next to the Little Traverse Wheelway & 2 miles fm Petoskey -Mackinaw Trail. Owner and staff very nice and friendly!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you also for the kind words! So glad you enjoyed our newly renovated guest rooms. Many guests use our property as a hub while they tour the area on bicycles: the Tunnel of Trees and the Bicycle Wheelway. So glad you enjoyed your stay and look forward to welcoming you back to the Best Western of Harbor Springs!

Stayed at BW Harbor Springs for Fri/Sat night in conjunction with a wedding. What a hidden gem and delightful stay. Most BW hotels I've stayed in nationally are OK at best. A place to flop, sleep, get back on the road. This one, however, is totally unique. Single story, set back off M-119, VERY nicely remodeled, and just plain comfortable, clean, well-appointed. When we walked into our corner room, I was shocked at how nice it looked. Super nice staff, very nice breakfast bar area. As a pilot it is superb, because it is literally adjacent to the Harbor Springs airport, which itself is a gem in its own regard! G.A. PILOTS: A superb place to fly into for an overnight! Enterprise Rental car not far away. 3.0 miles from downtown Harbor Springs. Avoid the noise, hustle, bustle, hassle of Traverse City or Petoskey and stay in Harbor Springs! Stay at this BW! You will not be disappointed.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words!! It fills our hearts with joy to hear all of the kind things you have to say about the Best Western of Harbor Springs! So nice that you enjoyed your stay and appreciated all of the hard work that goes into offering our guests a clean, safe and friendly place to stay! We have many pilots stay with us on a year round basis. When ready to return, please call us directly and we will set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Harbor Springs is not Best Western country. It may be the gem of Michigan's lakeside towns, a village of such timeless vintage charm of well-groomed cottages, clubs and associations that it permits its visitors to stare, but not share in its heritage of family privilege and privacy. Its handful of small resorts and overnight accommodations seem to offer their own boundaries, in their own way reminding their guests that they will always be and don't smell the flower boxes. No one really knows why a Best Western ended up in such stuffy surroundings. But its own guests may feel lucky that it did. Located just outside the town beside a two-lane highway that also serves as the village main street, this place is so filled with its own unguarded warmth and hospitality that its visitors feel truly welcomed and not just spectators along a parade route. TA reviewers know that's never easy anywhere: it may have something to do with a couple of family generations who actually live in their adjoining compound year-round and visibly spend their time greeting guests and puttering around the place. They actually treat the hotel as if they owned it, which of course they do; although never in need of a facelift, it recently got one anyway, and the immaculate, fully-equipped rooms are beautifully redecorated in a tailored Sheraton style, like studio apartments. Any land in Harbor Springs is so valuable that even the most imposing bayside cottages sit within a few feet of their neighbors, but this BW has six acres of its own parkland with a courtyard, children's playground, a nicely maintained fitness center, laundry and a community-size indoor pool (remember there are winters and chilly seasons up here, too). The patriarch glad-hands every guest and clearly enjoys his tractor rides around his property like any gentlemen farmer. In short, it is just a restful pleasure to be a part of such scenery. You can always see the sights in town (which now includes a new three-screen movie theatre and all the fudge and ice cream shops you could ever wish for), but this place is always like coming home. There are some advantages in keeping things simple: its roomy wings are still only one-story with walk-up front doors, a welcome return to original motel layouts and a relief from having to navigate through lobbies, steps and elevators. Any complaint in this setting would have to be minor. And so it is: the continental breakfasts are still free, of course, but they are behind other Best Westerns which are now offering just the bare-bones continental, but plentiful, fresh and varying fare too. A Jimmy Dean microwave sausage biscuit is not the best way to start the day. And a tissue box should be in the bathroom, not on a work desk. Such petty points should not keep you from returning to this spot any time your travels take you to the tip of Lake Michigan.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words and for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are happy you enjoyed your stay with us and always take into consideration any and all comments and suggestions our guests make - to ensure we are keeping up with our guests' requirements and trends. When ready to return to Harbor Springs, give us a call and we will set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

My family has stayed here a few times. The rooms have all been nicely remodeled in the past two years. It's a great location between Petoskey and Harbor Springs so you can stop back to your room for anything. There's a playground and land for kids to run on. The management is very nice. Kind of a hidden secret in the area, we have checked out of other hotels and into this Best Western after being disappointed with the quality of other places. This is a reliable deal for the pricey area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning once again to the Best Western of Harbor Springs! We work hard to have a property which is clean, safe and friendly for our guests. So it's great to hear from folks that we are on the right path! When ready to book your next stay, please call our office directly and we will get everything all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The rooms were big and comfortable. It is located by the airport and thus is several miles from the city center. For the price, it is an excellent place to stay. The breakfast is fairly standard for hotels of this quality.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Many guests us our property as a hub while touring Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Charlevoix and Petoskey. They appreciate our property is easy to access from either direction and that we have plenty of parking available for our guests. When ready, please call us directly when ready to book your next stay with us. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Family owned and operated, very clean, newly redecorated. personable professional staff.very nice breakfast room. best hotel experience we've had in many years.we highly recommend and will definitely return.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Thank you for taking time out of your busy day to complete a survey. Your kind words are like music to our hearts!! To know we met your needs, while traveling away from home, mean a lot to us; a great deal of work goes into supplying a clean and safe guest room, supported by well trained and friendly staff. When ready, call us directly when ready to book your next reservation at the Best Western of Harbor Springs! Looking forward to welcoming you back!

This hotel is 4 star. Rooms are very nice and recently updated. Quiet HVAC and comfortable beds. Staff and owner are very friendly. Internet is extremely fast. Breakfast area clean. Heated indoor pool. Stayed here 6 times and love it. 1 mile from Petoskey State Park.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your day to complete a survey for Best Western of Harbor Springs! Thank you also for your kind words, they mean so much to us. We work hard to supply our guests with a clean, friendly and secure property. We thank you very much for returning time and time again! When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have stayed at this property a number of times...remodeling finally done! The location allows easy travel all around area. We like to drive into the Harbor area and look at the old summer homes. Many good resturants.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning to Best Western of Harbor Springs! Yes! The renovation if finally completed! Of course, there will be other projects, but it certainly is nice to be this far along! We appreciate you return business - so nice to welcome returning guests. More like welcoming friends and family - very nice. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This past weekend we invited several couples to Harbor Springs for a card party. The Best Western accommodated all seven couples with great service and very clean rooms. Every member of our Euchre Club commented on how nice the hotel was and the courtesy call they received once checking in. The staff at the Harbor Springs Best Western went above and beyond assisting us with our party. I have also personally stayed at this hotel on previous occasions and shared the same experience and that is why I placed my friends there. Would strongly recommend this hotel!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! It was our pleasure welcoming your guests to the Best Western of Harbor Springs! They were friendly and enjoyed their adventure in Northern Michigan! There is something special about having a group of friends and family staying on property - gives a festive feeling! Thank you for trusting us with your group. We appreciate the trust and confidence, you, as a local resident, have shown in us. We are grateful. Do not hesitate to contact us if we can be of assistance again! Looking forward to working with you again!

Best Western Harbor Springs has been nicely updated and the staff really seems to care that you enjoy your stay! The rooms are nice sized with plenty of room for your gear. We had a two queen room. The pool and hot tub area were well kept and indoors. Although, we prefer outdoor hot tubs. Breakfast was continental with pre-made Jimmy Dean sandwich's to heat in a microwave and the other typical items. Doable for a short trip. Hotel seems to be situated between Petoskey and Harbor Springs. Around four miles from Nubs Nob and Boyne Highlands. Also, a short drive to Harbor Springs downtown which is worth the drive. Eat at Pierson's We would definitely stay there again if in the area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your schedule to complete a survey for Best Western of Harbor Springs! Thank you also for your kind words. So glad you enjoyed your stay and that we were able to meet your needs for clean and safe guest rooms and also friendly service. When you are ready to return, please call our office directly to make your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Everything was fine at the hotel. check in was easy and so was check out. Only problem I had was TV issues, which when I called the front desk they told me to jiggle the wire which seem to mostly work. But it also lost signal at some point also which could be satellite issues, but not sure. It was close to Boyne and Nubs Nob which is why I was there. Everything else was fine.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! We have found four or five guest rooms to have TV issues. They are issues where the TV picture is choppy. We find that the TV cable has become loosened due to a previous guest turning the TV screen to the extreme left or extreme right; thusly loosening the cable. Now that the ski season is over, we intend to replace the current TV cables with longer cables, which will respond better to the TV placement requested by each guest. Certainly hope you will return to the Best Western of Harbor Springs in the future. I look forward to welcoming you back.

Upon arrival, I was pleased. The room was very clean and looked appealing. There was a working mini fridge (unstocked), a nicely stocked coffee center, and the usual toiletries. They have a cute little play area that we've taken our grandson to before. They also have a little weight room. All looked great. Within half an hour, we even received a phone call checking to see if we needed anything. At night, the troubles began. The heater was so loud that it woke us up every time it cycled on. One of the two beds had an arch in it that bothered my husband. We got two beds. So it was an easy switch. I am not certain why the staff did this, but they put another family right next to us even though there were lots of vacancies. At a little after midnight a bunch of teenagers went running by our windows laughing. The next morning, I heard them getting ready and then leaving. Right after they pulled away, their alarm clock started going off. The next time we go, I will ask for a room with a good heater and bed, as far away as possible from anyone else. For the convenience of being so close to where we wanted and the price, it's good enough.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning to the Best Western of Harbor Springs! We appreciate your business and thank you for taking time out of your busy day to complete a survey. I am sorry your stay was not as wonderful as your first. As your survey does not reflect the name on your reservation, or the dates of your reservation, I am unable to investigate your comments and explain exactly the circumstances for the decisions made by our staff during your recent stay. Normally, we spread guests out, every other guest room, if we do not have a full house. As we become more and more full, this is not always possible. Should you have a noisy heater/air conditioner or neighbors during a future hotel stay, please do not hesitate to contact the front desk. If we are unable to correct the situation, we would offer a room move if possible. We always prefer to rectify the situation, in one way or another, rather than letting the situation escalate. A happy guest is always our aim. When ready to book your next stay with us, please call us directly and request a guest room on the backside, near the fountain. Any further questions regarding future reservations, do not hesitate to ask our on property reservationists/front desk staff. Certainly hope we will have the opportunity to welcome you back to the Best Western of Harbor Springs!

Very nice location close to Petosky. Rooms are large with parking right in front of your door. Great pool and hot tub in a nice warm atmosphere. Nice new shower in the room,very beautifully drone. Looking forward to making more visits when traveling to this area

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. We have recently completed a three year renovation of all public guest spaces: Lobby, Breakfast Room, Pool House, Fitness Room, Guest Laundry and all Guest Rooms. It was a long project, but the results have been fantastic! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Awesome place to stay- very clean with updated rooms.Staff was very helpful and explained everything to us and offered places to eat depending on what we where hungry for. Had a nice breakfast bar with healthy items to pick from.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you soooo much for your kind words! We are so happy you enjoyed your stay and that we were able to meet your needs. We work very hard to keep the property clean, inside and out. We do our best to have friendly and helpful staff and your safety is always our top priority. Certainly hope you will return again. When that time comes, please feel free to call us directly and we will get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Well appointed rooms, pleasant staff. Great location to ski slopes. Will definitely return next time I'm in the area. I already told everyone I was skiing with how nice the upgrades are from previous years.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning to the Best Western of Harbor Springs! Welcoming returning guests is like welcoming family into our home. So glad you enjoyed the new guest room renovations. Took three years, but everything on the interior of the property building have been updated. The guest room footprints have stayed the same, but everything else is new. 2017/2018 has been a superb ski season in Harbor Springs! We are now in the Spring Ski Season. We have special package rates, which include lodging, breakfast and a ski pass for either Nubs Nob in Harbor Springs, or Boyne Mountain, in Boyne Falls. Give us a call if you'd like to squeeze in one more ski weekend! Looking forward to welcoming you back to the Best Western of Harbor Springs!

I was hesitant to book at a Best Western. The ratings were good, so decided to try it. My daughter and family stayed the night we got there and she is super fussy! She said it was good and real modern, just noisy as the rooms are not interior. The pool was closed that day which was disappointing to kids. We arrived and the front desk staff was very friendly and helpful and gave us some coupons for local fare! The room was spotless. The in room Mini Keurig was a nice bonus. There were plenty of towels and hot water. The guy (maybe the owner/mgr) was very friendly and helpful in the breakfast dining room, which offered plenty of choices. Would definitely recommend this place for your stay in Harbor Springs/Petoskey !

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay at Best Western of Harbor Springs and we were able to meet your needs with a clean guest room and friendly service. Sounds like you encountered Carl, the property owner, in the Breakfast Room. He is wonderful; truly cares about his guests and their experience while with us. Certainly hope you will return. When ready, call us directly and we will get you all set up with a new reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

staff very polite and friendly room clean very good breakfast buffet wish i had brought a bathing suit very close to Nubs Nob (have dinner at Teddy's) parking right in front of room door had a very good nights sleep

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to write a stellar survey for Best Western of Harbor Springs! Very happy you enjoyed your stay and we were able to meet your travel needs. Many skiers stay with us, as we are only five minutes from Nubs Nob and Boyne Highlands and forty-five minutes from Boyne Mountain. When ready to book your next stay, please feel free to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Stayed there for one night in February 2018 for a ski trip. Excellent hotel, nicely remodeled, 10 minutes from Nubs Nob and Boyne Highlands, 5 minutes to harbor Springs or Petoskey. Friendly check in and check out. Greatest continental breakfast that I have ever seen. They give you $5 discounts for Nubs Nob. Will be staying there again if we go skiing in that area.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words! So very glad you enjoyed your stay at Best Western of Harbor Springs! Makes all of the hard work worthwhile! When you are ready to return, please feel free to call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great location, friendly staff, clean and beautiful room, building and property! Snow removal done promptly. Cleaning staff did and do a great job! Pleanty of parking space. We really enjoyed having outside door access to our room.

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your recent stay at Best Western of Harbor Springs! I'm happy you appreciate being able to park outside your guest room. There's very little grey area on this topic; guests either love it or hate it! Glad it was a high note for you. We are very lucky to have a fabulous staff! No matter which department, our staff are dedicated to outstanding guest service! Most of our staff have been with us multiple years. Our head housekeeper has been with us almost thirty years! Certainly hope you will return soon. When ready to do so, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The location of this hotel for skiing at Nubs or Boyne and access to restaurants is great. We stay every year for a ski weekend. The rooms are modernized, clean, comfortable. The only negative is the no drinks in the pool/hottub area and they are strict about it!

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are very happy you enjoyed your recent stay! Many skiing guests appreciate our location to the local ski hills - Nub's Nob and Boyne Highlands only five minutes away and Boyne Mountain 45 minutes south. When ready to book your next stay, feel free to give us a call directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

And ended up staying here only one night instead of the two that were planned and the office girls and very accommodating to cancel the second night. Stayed here Saturday night January 20, 2018 with a total of five ski buddies. Although the room was $170 plus taxes and fees plus the rollaway bed for $15 out the door total of about $200 I feel it was still a very good value and this Room had so much space it was unbelievable. The two queen beds in the one bedroom at it nice sized 40 inch TV or so with a handicap sized bathroom with a lot of space, the bed was extremely comfortable and so are the pillows, the other room I had a full kitchen all the utensils in full fridge ,four-person table and chairs pull out couch and a wood burning fireplace fully equipped with the wood. I talked briefly with the owner and older gentleman named Carl and he was working the breakfast and had 2waffle machine, Jimmy Dean sausage sandwiches and above average fruit. Although no hot eggs or bacon or sausage. The hot tub accommodated seven people and was just the right temperature to Soak after skiing all day at Boyne Mountain. The second night that we canceled was supposed to be I believe about $100 substantially less money for Sunday night and if you can get this suite on a weeknight for that price and goal ski it is a fabulous about value the two room suite is very large and well worth it in the walk-in from your door from the outside no stairs to climb Thank you to Karel and the management here at the best Western of Harbor Springs I will be back with my wife and grandchildren on future ski trips very well run very clean very accommodating set up I don't know why I have not been involved with best Western they have it all over the choice privileges as far as I'm concerned

MikeErxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay at Best Western of Harbor Springs! You're right, our suites are wonderful. Guests enjoy not only the space, but also the stocked kitchen with full size appliances, dining area, and wood burning fireplace; for which we supply the wood. Glad you were able to chat with Carl. He has owned this property for almost forty years and takes great pride in welcoming return guests and making new friends with new guests. When ready to book your next stay, please call us directly and we'll get you all set up. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Friendly staff, clean comfortable rooms, nice continental breakfast, hot tub and pool were well cared for. And it's located a few minutes from Nubs Knob and Boyne Highlands ski resorts. I would definitely recommend staying here.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! You chose a great time to ski in northern Michigan; lot's and lot's of snow! Skiers love or close location to Nubs Nob and Boyne Highlands. When ready to schedule your next reservation, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Very nice motel like setting just outside of Petoskey MI. Rooms like new. Nice simple breakfast. Way overpriced! Motel like accommodations for $180 - 200 / night! Overpriced. Really trying to collect $ on holiday visitors. Way overpriced!!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Much time and resources have gone into renovating and upgrading our property to meet current guest standards, whether a hotel or motel setting. Rates have more to do with location, amenities, and availability at the time a reservation is made. We feel confident with our rates because we are able to offer our guest a clean and safe property to enjoy, and also friendly and accommodating staff to take care of you and your guests - an elevated experience. In our opinion, there is more to a hotel/motel property than the physical building.

The room was very clean and comfortable. Rented a Jacuzzi suite for a nice adult getaway, was very impressed with the room. Check in was also very pleasant, the reception (older man and women) were very helpful and cheerful. Would definitely stay again.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us. Jacuzzi guest rooms are very popular, so glad you were able to book one. We are very fortunate to have good staff taking care of our guests. We have been at this location for 38 years and we have some staff who have been employed 30 years! We are very lucky!! When ready to book your next reservation, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Had to stay in town one night for a funeral. Found the room to be very clean and quiet. We had need of an iron and it was available in the room which was very nice. Internet service was totally acceptable. The only drawback is the room opens to the outside and you had to go outside to get to the free breakfast.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So sorry for the reason for your stay at Best Western of Harbor Springs. Glad you found everything you needed during yours stay. Certainly hope there will come a time when you are able to return to enjoy the Harbor Springs and Petoskey area. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Very nice staff, very clean room. More then I expected for an external entrance hotel. The breakfast room was clean and well stocked. The parking lot was well lit at night. It is well located about half way between Petoskey and Harbor Spring.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you found the property clean and restful during your stay. Many guests use our property as "home base" while visiting Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Certainly hope you will return soon. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Always pleasant, helpful staff. Always clean. Always comfortable. Always a solid value. Always the same old, same old...updated, improving, and the place for my family to stay in Harbor Springs. Boring, in the best way.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning, once again, to Best Western of Harbor Springs! We appreciate your business. Have to say, this is the first time we are happy to be considered same old, same old and boring! For our returning guests to be able to take for granted our property will be clean time after time. For returning guests not to be surprised by caring and pleasant staff. For returning guests not to be surprised by continuous property upgrades. "Boring, in the best way" is good! Thank you! Looking forward to welcoming you back to the Best Western of Harbor Springs!

This property remodeled their handicap access rooms with only ONE bed, be careful if you travel with family or friends. The television reception is not the best. This is a Nice location and pretty property.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! I am sorry you were disappointed regarding the set-up of your barrier free guest room. We have just completed, June of this year, an extensive renovation of the entire property. It was necessary to upgrade the bathrooms of the barrier free guest rooms, as barrier free regulations have changed since the property was originally built. To comply with ordinances regarding barrier free bathrooms, we were required to enlarge the size of the barrier free bathrooms to ensure a guest confined to a wheel chair may maneuver comfortably. The bathroom enlargement ate up space in the sleeping section of the guest room. A guest room which originally had two queen beds, now has space for one queen bed and a sofa bed. I am sorry this change has been inconvenient for you. Regarding the guest room television; please call the front desk should you have such issues in the future. Our cable supplier has made channel changes which make no sense to us and may be confusing to our guests. A quick call to the front desk and we may be able to alleviate any confusion. Should you wish to return to the Best Western of Harbor Springs, please call us directly. Unless you need commode grab bars in the bathroom, we may be able to recommend another guest room with two queen beds, which you may prefer. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The rooms have been nicely remodeled. I have stayed here several times on business trips. In room internet works well. The beds are good. The place is always kept up well, and the rooms are always very clean. The staff is very friendly and helpful.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
We thank you for returning to Best Western of Harbor Springs! We certainly appreciate your business! Your kind words speak well of our property. We work hard to keep our property clean, safe and well priced. Also helps to have happy, guest friendly employees who do not scare guests away. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Externally, this hotel looked like an old-fashioned style single story building, but what a pleasant surprise inside! It is a new, modern, and extremely clean hotel! I usually never walk barefoot on any hotel floor, but I made an exception here. It was spotless! The breakfast area, equally clean and monitored by a conscientious employee. The price was right on this hotel, and it was nicely located between Harbor Springs and Petoskey.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Your words are music to our ears! We have just completed a renovation of all guest rooms and public spaces. The last bit of furniture just arrived late May. Also, our Housekeeping staff does a fantastic job taking care of our guest rooms and many of the public spaces. So glad you enjoyed your stay and certainly look forward to welcoming you back to the Best Western of Harbor Springs!

Staff were extremely friendly and helpful. Sandy was very knowledgeable and made us feel at home. Went during the offseason and got a lovely room for excellent value. Will definitely return and recommend this hotel to friends and family. 5/5

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay at Best Western of Harbor Springs. Yes, we are very fortunate to have wonderful staff. Sandy has been with us for six years now. We are fortunate to have her as a member of our staff. Please call us directly when ready to book your return reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Have stayed there twice so far for business and look forward to staying again. My company has been using this Best Western for years and years and it is highly recommended. Nice and quiet, clean and modernized very nicely.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are very appreciative of your company's return business. Welcoming returning guests is like welcoming family and friends into our home. Glad you enjoy your stays at Best Western of Harbor Springs! Looking forward to welcoming you back!

This hotel is situated a bit off the beaten path, if traveling I75, however it is well worth the short side trip to get here. The location is beautiful, and the rooms are open and clean. No cramped feeling here! The staff are all very friendly, and the grounds are even quite nice for walking. This is certainly one location that I will return to when traveling between the UP and lower Michigan.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! We are thrilled you enjoyed your stay with us at the Best Western of Harbor Springs. Many guests stay on property while touring Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. We are centrally located and within easy distance of fabulous restaurants. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Stayed for two nights last week. Our room exceeded expectations. It looked recently remodeled and was spotless! We felt like we must have been the first people to stay in it, it was so clean! Front desk staff were wonderful. The breakfast was not as complete as some Best Westerns that we have visited.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are certainly glad you enjoyed your stay with us. We have just completed a renovation of our entire property; thusly the new guest room décor. We are glad you enjoyed. Certainly hope you will return to the Best Western of Harbor Springs next time your visit our area.

Excellent motel and staff. Rooms were clean and well maintained. The staff was friendly and very helpful with my questions. I have stayed here before and I plan on returning in the future. The motel is in a great location for travel to areas of interest.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Welcoming guests back to the Best Western of Harbor Springs is like welcoming friends into our home. We appreciate your business and certainly hope you will return. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Traveling home in the fall this was an easy stopping place to rest and visit friends. The rooms are large and comfortable. A little hard to watch TV from anywhere but the bed. Internet, breakfast and other amenities were good.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Your words are music to our ears. Makes all of the hard work worth it. Certainly hope you will return in the future. Please call us direct and we will set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We dropped in just before 9:00 PM and, fortunately, there were rooms still available. The staff was friendly and professional. The rate was reasonable for the night. The room was clean, spacious and quiet. The breakfast was hot and covered all the bases for an overnight stay. We stayed there in 2016, was our first choice for 2017 and we will be back on our next visit to the area.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning to Best Western of Harbor Springs! Welcoming our return guests is like welcoming family into our home. We work hard to give our guests a friendly, clean, and safe place to stay with a reasonable rate. Please call us directly when you are ready to book your 2018 reservations. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were only there for one night, so we did not use the pool. We had a suite with a living, dining and kitchen area along with 2 bathrooms. Bedroom had 2 queen beds and the sink for the master bath was in that bedroom. TV in both the living area and the bedroom. Wood burning fireplace in the living area. The suite appeared to be recently updated. The motel is owned by an older gentleman and his son who live right behind it . The lady who checked us in also recommended a place for dinner that turned out to be an excellent recommendation.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! You are right, the suites are wonderful! Lots of space to spread out! Love the fireplace too! Nice to relax with a wood burning fire. Especially when we supply the firewood. Glad you experienced great area restaurants, we have many. Let us know when you are ready to return and we will set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Clean, nice folks and great value. Have stayed in many different types os places in the area and this was on par or better thn most. Very nice place, close to tunnel of trees and Legs Inn. The help is very respectful and the Inn is located close to all the other attractions in the area.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! Thank you for your kind words. Many guests use our property as a hub while visiting Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Give us a call when you are ready to return to Harbor Springs. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Would prefer to book directly with the hotel. They were unable to help us and award total points because we didn't book directly with them. Xamkdirhgnskeifhmdkes skin kdkfjs smith jones wilson sandwich Cookin restaurant sunshine

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Always feel free to contact our office directly to make reservations for your next stay. We are then able to give individual care to your reservation and ensure you are signed up for your Best Western Rewards, upon arrival. Third party reservation parties don't always share enough information with us. We must obtain information from you at check-in, which may take longer and tie our hands when you may wish to change the peram

We stay at this resort whenever we are in the area. The grounds are beautifully groomed, the rooms are impeccably clean and updated, and the pool area is pristine. The location is perfect for side trips to see the beauty of the area. It is also a great value!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning, once again, to the Best Western of Harbor Springs! Welcoming returning guests is like welcoming family into our home. A great deal of work goes into keeping the property in pristine condition and having the right employees on hand to take care of our staff. By you returning once again, you are letting us know we are on the right track. Thank you! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We had a wonderful two night stay in a two room suite with a full kitchen and fireplace. Staff was very friendly and helpful. Room was clean and refreshing. We will certainly be back for a visit. Worth every penny to stay there.

Really enjoyed our stay at The Best Western of Harbor Springs. Sandy at the front desk welcomed us like old friends,helpfully explaining everything.Two warm,just baked,chocolate chip cookies to boot! We were on our 28th anniversary vacation doing an Northern Michigan color tour so we asked for the king suite. Boy were we pleasantly surprised.The suite really was two rooms,with a full kitchen completely equipped,two televisions,and one full bath and one three quarter bath too! So much space!! Could not believe it had a real working fireplace,everything was so cozy and clean. The bed was nice and comfy with lots of pillows, the heat a/c unit was super quiet. Lots of thoughtful touches,a clean brand remote,k- cup for in room coffee,and an outstanding breakfast too. This centrally located Hotel will be our go to destination for up north visits.

The entire experience from reservation to check-out was efficient and pleasant. The reservationist mentioned that the rooms had been renovated recently. What impressed us the most when we opened the exterior door was the cleanliness and the sleek, modern décor of the room. We liked that we could park right outside our door. The breakfast offered was typical hotel fare, but it was fresh and the attendant was constantly making sure the food was refreshed. This hotel is affordable, easy to find, very clean and updated nicely. The attitudes of all the staff we came in contact with were friendly and cheerful. We wouldn't hesitate to stay here again.

The most caring employees I have ever met at a hotel. Good central location between local towns. Easy access and out of traffic congestion. Direct access to room from parking lot. Would highly recommend.

What an amazing surprise when we arrived at the Best Western after a long drive and working a full day. Chocolate chip cookies to greet you and two friendly ladies helping us check in. I think with all the upgrades this hotel has done they deserve more than the 2.5 stars we have seen for them. In fact this hotel is better than some of the advertised 3.5 stars I've stayed at. The beds and pillows where super comfortable. The room and bathroom spotlessly clean. The bathroom had more than enough towels and supplies for the two of us and housekeeping ladies were super friendly. The free breakfast was really good. Check out was simple with a friendly gentleman. We will be sure to return here next year on our yearly girl trip.

Easy guest arrival and registration. Wanted a quiet start to our ll foliage trip. Excellent value for the price, Convenient location. Would stay there again. Easy access to downtown Harbor Springs and Petoski.

Super courteous, down to earth staff! Hotel is conveniently located and reasonably priced. Used it as a launching point for a weekend getaway with my wife and it was a good way start out a great weekend!

Clean rooms, good breakfast. One of the few hotels offering breakfast that has actual breakfast sandwiches (Jimmy Dean). Just down the street is one of the best dinner restaurants in the area - Vernales.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western. So glad you enjoyed your stay at Best Western of Harbor Springs! Your are right, Vernales is an extremely popular restaurant. Outstanding food and service. When next in Harbor Springs, be sure to give us a call to set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great stay and a very friendly atmosphere. Very clean and well appointed layout. Staff was accommodating, friendly and helpful Great location for our needs Recommend friends and family to stay there and hopefully can make more trips back

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words. Glad we met your needs for a clean guest room and friendly service. Be sure to give us a call when you are ready to book a reservation for the next time you are in Harbor Springs. Looking forward to welcoming you back to the Best Western of Harbor Springs.

A great place to stay. Located in the middle of the areas we wanted to visit. Cannot say enough good things about this hotel. A nice hotel for traveling with a disabled person since it is all on one floor.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Certainly hope you enjoyed the Harbor Springs Book Festival - it was a HUGE success again this year! Thank you so much for your kind words. Should you need one, we do have two barrier free guest rooms - one queen bed, full size sofa bed, walk-in shower and grab-bars at the commode. Be sure to give us a call when you are next ready to make a reservation at Best Western of Harbor Springs! Looking forward to welcoming you back to the Best Western of Harbor Springs!

The Staff at the Counter were very friendly and informative. The room was excellent and it appeared to be updated. It was clean and did not have any traces of smoking in it. Being a Motel, I was concerned of the noises from the highway and adjacent rooms but this was not the case. It was quiet and everything in the room worked as expected. We chose this location because we needed to go between Harbor Springs and Petoskey

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and that we exceeded your expectations. When you are ready to return, please call our office directly to make arrangements for your stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel is a very clean, quiet, pleasantly staffed place with great parking, close proximity to attractions, stores etc. Bed was relaxing and felt like home. Spacious room & bathroom. Private with ability to socialize if necessary. Outdoor seating & picnic tables. Fitness room was clean, odor-free and had a variety of equipment.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your recent stay at Best Western of Harbor Springs! Many guests enjoy staying with us because they can be social with other guests or stay as private as they wish. It's all up to each guest. There are times when groups of guests will be sitting together in little groups. Many times people who have never met before, but brought together by the beauty of Northern Michigan. Cool! Certainly hope you will return in the future. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The hotel has walk in showers (much appreciated), comfortable beds and is very clean. The included breakfast was above average. It is very conveniently located and definitely can recommend a stay at this Best Western.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words regarding Best Western of Harbor Springs! We are very happy you enjoyed your stay and would recommend our property to others visiting Harbor Springs and Petoskey. Our newly renovated guest rooms have been very popular. Please be sure to call our office when you are ready to book reservations for your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We enjoyed our stay at this hotel except for some room noise which impaired our sleep; I think a different room would have solved this problem; the location was good and although next to the small airport there was no plane noise; the staff were very pleasant and the room was very comfortable with excellent beds; we would use this hotel again

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We are happy you enjoyed your stay. Please call us directly when you are ready to book your next reservation - be sure to request a backside room. We will do our best to accommodate your request. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This is the second time we have stayed at this property, but it will not be our last. This site has been completely renovated, both the guest rooms and the common areas. The staff are very welcoming and accessible whenever you need them. The grounds are very well maintained. We were in the area to golf and there are many excellent courses with minutes of the hotel. We will definitely be back!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for returning to Best Western and sharing your wonderful thoughts of our property. So glad you enjoy the renovations which have been made. Please be sure to call us directly when you are ready to make reservations for your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

What a great experience! This hotel is very clean, modern with the most friendly and helpful staff I have experienced in a long time. It has the charm of a motel from childhood memories but with large, modern rooms with very comfortable beds. Very well maintained. Looks new. They even had a Keurig coffee maker in the room. Excellent location close to Harbor Springs, Boyne Highlands and Petoskey.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words and for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Certainly hope you will return. If so, please call us directly to make your new reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Harbor Springs, MI is a beautiful location on Lake Michigan which is a place we like to be on our September anniversary. The Best Western Hotel there is exceptional in comfort and cleanliness. The staff was super friendly. We would certainly come back hear again. The off season price was nice too!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words. So glad you enjoyed your stay at Best Western of Harbor Springs! We work hard to make your stay a good one. When you are ready to return for your next anniversary, please give us a call and we'll set up your reservation for your stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great hotel! Highly recommended. Very clean and extremely up to date. Comfortable mattresses, great amenities in the room like Nice HDTV, very good high speed internet with very secure user name password protected wifi. Walk in shower, they even had a little Keurig coffee maker. All the rooms are ground level so parking in front of your room and getting things in and out of the car is great. Highly recommend this hotel if your in the area. Things that are there that I didn't have time to use (got there very late) pool, whirlpool, laundry including vending for detergent. Next time I plan a trip, if I'm passing through that area I will definitely include this hotel in my travel plan.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! So glad you enjoyed your recent stay. Next time you're in our area, please call us directly and we will set up a guest room reservation for you. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The staff was very welcoming, rooms were extremely comfortable, especially the beds, and very clean. On grounds they have play area for children with picnic tables for families. Definitely would stay there again if I was in the area.

The facility and rooms are very clean, and the beds comfortable. The staff is friendly and helpful. Nice pool and hot tub. The location is good, east of Harbor Springs not too far from Petoskey State Park, and right next to the bike path.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words. So glad you enjoyed your recent stay at Best Western of Harbor Springs! Glad we were able to offer you a clean, comfortable and safe guest room. Did you have chance to use the beautiful bike path which runs behind our property? The Wheelway starts in Harbor Springs and follows the shoreline down to Charlevoix. Most of the time you are looking over beautiful Little Traverse Bay. Next time you are in town, give us a call and we'll reserve a guest room for you. Looking forward to welcoming you back to the Best Western of Harbor Springs.

The Harbor Springs Best Western is awesome. The rooms are newly updated and beautiful...the staff it friendly & the owners are the nicest people you'll ever meet! The location is perfectly situated between Harbor Spring and Petoskey. Their prices are competitive (usually much better) than other hotels that don't compare in quality, and much homier, friendlier and comfortable than bed and breakfasts we've tried. They offer a "continental breakfast" but they should drop "continental"...they offer a wide variety of choices. We will always stay there when we go to Harbor! Don't hesitate to choose the Harbor Springs Best Western...you won't be disappointed!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Wow!! What a wonderful survey! Thank you so much for sharing! Thank you for returning to Best Western of Harbor Springs time and time again. We appreciate your kind words and you returning time and again! Guests like you make all the hard work worth while. Please be sure to call us directly when you are ready to book your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This best Western is a great value in the harbor Springs/Petoskey area. The owners take great care of the hotel and it shows! Rooms have been updated recently and are beautiful! Wonderful, friendly employees!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Our property is quite unique. The property owner live on property several months at a time, throughout the year. The General Manager lives on property and is a hands-on manager. His is also the Office Manager and Maintenance Department. Not much he does not touch on a daily basis. We are fortunate to have the employees we have. Two of our lead housekeepers have been with us for over twenty years each! One of our front desk staff the same. Our second newest front desk staff has just celebrated six years on staff. We have outstanding staff who truly care of our guests a take pride in our property. Come see us again. Put our staff to the test. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This place is wonderful. The staff is kind and always smiling. The internet worked. The breakfast was just what we needed. The Beds are comfortable. The room was clean and nicely decorated. I would recommend staying here when in Petoskey or Harbor springs, MI as both are easily accessed from here.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! Your words are music to our ears! Certainly hope you will return soon. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were up in Harbor Springs for a long weekend and stayed at this property for the first time. We reserved a two room suite which was very welcoming, clean and equipped with everything we could possibly need, we even had a real wood burning fireplace in the sitting area. The breakfast has a wide variety of choices and the whole hotel was very clean, would definitely stay there again when in the area.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay and we met your needs while staying at Best Western of Harbor Springs! I agree, our suites are wonderful and quite comfortable for a family of six - in a suite with two queen beds and a pull-out sofa bed. We have a half dozen guests who book suites for one to three months at a time. They love being able to cook their own food spread out. Please call us directly when you are ready to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were pleasantly surprised by the condition and the quality of the finish in our room and throughout the motel. Our room was equipped with a Jacuzzi which we didn't ask for when we booked the room but we made use of with pleasure. So many motel rooms that we have stayed in from the big name brands display poor workmanship on the bathroom tiles and trimwork, etc. This room and the entire motel, was obviously done by people who took pride in their work and used quality products to accomplish it. Our only regret was that we got the last room in the building right next to the highway and the traffic light which provided a lot of exhaust noise every time the light changed. We'd take that to get the Jacuzzi again though.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words. We are happy you enjoyed your stay at the Best Western of Harbor Springs! Just so you know, we have two guest rooms with in-room jacuzzies and they are the end rooms at the north end of the building, which is where the traffic light is located. Have larger suites, if interested, on the opposite end of the property. Just let us know what you prefer. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The recent renovations create a bright, fresh look to the guest room. The outside landscaping is similarly clean and welcoming. The proximity to both Harbor Springs, Petoskey State Park, and the city of Petoskey is perfect. Would definitely recommend!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Your words are music to our ears! So glad you enjoyed your stay and we met your needs while away from home. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Four season treasure of a find either as a couple or with family. The staff was fantastic. The pool was great. Love the unique layout of the rooms and upgrades done with character. We look forward to returning.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Your kind words are music to our ears!! So glad you enjoyed your stay and we were able to meet your expectations. Please call us directly when you are ready to return to Best Western of Harbor Springs. Looking forward to welcoming you back!

Great staff at check in. Great hotel. I will go back if I am in that City again. Staff let us know about events going on in the area. Asked if I wanted to know about any restaurants. She was VERY good at her job!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words about our staff! Customer service is H-U-G-E in our industry!! In many cases, two completing hotel properties have brand new buildings with beautiful guest rooms and new carpet. Often it is the human factor of outstanding customer service, whether housekeeping staff, breakfast room staff or front desk, which elevates one property above another. We strive to offer our guests outstanding customer service. Glad you noticed! Looking forward to welcoming you back to the Best Western of Harbor Springs!

The rooms were clean and comfortable. The exterior was well maintained. The pool was clean and well taken care of. I recommend this hotel. The only downside, the beds were a little too soft for my taste, but not horrible.

This motel was our home for five nights as we traveled and bicycled the upper part of the mitten in Michigan. It is a typical Best Western "outside" motel that is all on one floor. We felt very safe there and could drive right up to our door with our car. The breakfast room is small and typically crowded. There is a staff member there keeping it clean and replenishing breakfast items at all times. We did have an incident at our room which left a sour taste in my mouth. After the first night we were there, our room was not cleaned up but our dirty towels were removed from the room. When we came back to the motel there was a card on the outside of our door that said "do not make up the room". Since we got in late and were ready to go to bed I waited until the next morning to talk to the front desk about it. I told the front desk lady about it and the owner was there and he told me, "some kid probably switched the card around for kicks--I used to do that." He told me his son was the staff member that pulled the towels off the floor. But if that sign was on our door, what was he doing in our room? Not once did the owner say something like, " I am sorry, that is not what is supposed to happen here"' all I heard was that some kid was the cause of the issue. I will leave it at that--you draw your own conclusions. I told them we wanted the room cleaned every day we were going to be there no matter what the sign on the door said. The room was clean every day and the our interactions with the staff were great.

We spent two days, with our grandchildren, at the Best Western. It was a perfect location for Machinac and the surroundings. The motel was strategically located, making travel very easy. The staff could not have been more accommodating.

We stayed at BW Harbor Springs after two nights in a Holiday Inn Express hotel in Sault Ste Marie, Ontario. All was excellent except for the weak and spotty wifi signal which was very frustrating.The receptionist indicated it was fiber optic, and amenities list "high speed Internet" but the wireless signal didn't get to our four devices in room 135 located in the back of the hotel. The 800 tech support help I was told to call couldn't get the wireless to our device either. I am puzzled that other reviewers describe very satisfactory Internet service. And I would describe breakfast as more than "continental"!

I have stayed here several times. When I go to conferences at Boyne Highlands or other business in the area. They gave breakfast, fitness center, easy ins/outs and friendly staff. If there is a drawback it is an outside entrance and you have to step outside to go to the fitness center or breakfast. I will stay here again as it is significantly lower cost then the nearby resort hotels.

Best Western of Harbor Springs is perfectly situated between Harbor Springs and Petosky MI. The location on the bluff near the airport means you are not too far from anything. We enjoyed the pool with its hot tub.The pool is well maintained and in pristine condition. There are lifts to help those with different abilities access both the pool and hot tub. The flowers added to the ambiance of the property. I would recommend the property to anyone traveling through the area or those we want to spend a few days. Enjoy!

Wife and I were part of the Shoreline West LMB bicycle tour . There was no taxi or uber service in Harbour Springs . Mike the manager came and got us at the middle school and got us back there the next morning . Hotel was clean and fresh and the breakfast was great .

We have stayed in the Harbor Springs/Petoskey area for several years for our summer vacation. We have always traveled with a group and usually rent a house. This year it was just my husband and I and decided to stay here as we were familiar with the location from prior years. I'm so glad we did. The rooms were clean, amenities were great and the staff were extremely friendly, helpful and professional. The breakfast buffet had a wide variety of items. I would definitely recommend staying here and plan on doing so again next year. The beds are very comfortable which you don't often find in a motel.

The hotel was very well kept, very clean and the rooms were contemporary and nice. The continental breakfast had a wide variety of items...fresh fruit, waffles, hard boiled eggs, oatmeal, cereal, yogurt, and breakfast sandwiches and burritos that you could warm up.. Very nice sitting areas around the property too. I would definitely stay here again.

This is a one-story ranch style hotel. The room was a nice size for a family of four. Hotel is right off M119 so there is some traffic noise. The room was nice and very clean. Breakfast was pretty standard as far as options go. Hotel staff was very nice. We would stay here again.

As the cost of lodging has steadily risen at our favorite northern ski resorts (and more power to 'em!), the Best Western Harbor Springs has become our preferred place to stay, offering clean, updated rooms at a reasonable price. The included breakfast, and indoor pool add to the value. The staff are consistently friendly and helpful. I like the motor lodge design, with all rooms having their own entrances, on the ground level, with parking at your door. Feels like a local business that we are happy to spend our dollars with.

The hotel is positioned right on the curve of the road...glad we found it. The staff was fabulous, helpful and attentive to our needs. The hotel is close to the happenings of Harbor Springs and a short distance from Petoskey. Spacious room, beautiful garden area and clean, clean, clean!

This location had beautiful rooms, helpful staff, and excellent amenities. Everything you could possibly want in a motel room. Excellent restaurant, Vernales, close to motel. Rooms all newly decorated. Nice choices for free continental breakfast.

Exceptionally clean and newly, tastefully renovated rooms. All aspects of property were welcoming, well maintained, clean and extra touches. Variety of breakfast items, which were also fresh, made for great start to the day.

Fabulous time at Best Western Harbor Springs. Bike trail right behind the property, access to Harbor Springs and Petoskey harbors, dining, and attractions. Might be the best renovation of Best Western I have ever seen

Clean rooms, perfect location between Petoskey and Harbor Springs. The women that checked us in was very courteous. We stayed in an end room that was next to the highway. Fairly noisy. I would ask for a room away from th eroad next time.

Haven driven past this Best Western property for many years, I decided to give it a try and was so happy I did. I was very pleased with everything from the room to the beds and the staff. Everyone was very kind and accommodating. The location is great, right outside of Harbor Springs and Petoskey!!! Will definitely stay here again. Give it a try, I think you will be pleased!!!!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! So glad you enjoyed your stay at Best Western of Harbor Springs! When you are ready to return to Harbor Springs, give us a call so we may set up your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The best remodel of an older motel I have ever seen. The bathroom in particular was gorgeous! Nice sized rooms with quality furnishings. Breakfast was great! The owner himself was helping out with the breakfast to make sure that everyone had what they wanted. Breakfast sandwiches and enchiladas, and other standard breakfast fare. All around, the pride of ownership was so very apparent. The son of the owner is the general manager and told me that it is important to them that everything is neat and clean. He walks the grounds himself picking up cigarette butts and pulling weeds. The most positive experience. Strongly recommend!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Wow! Thank you so much for your kind words for Best Western of Harbor Springs! So glad you enjoyed your stay. Yes, Carl, property owner and his son, Mike, take great pride in this property. They are pro-active regarding property upkeep and staffing. This is a good thing! Give us a call when you are ready to book your next reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great place to stay! The rooms were nice and very clean and the property is well maintained. The breakfast was good and the staff were very friendly and helpful. I'd highly recommend this hotel and will definitely stay there when we return to the area!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! Glad you enjoyed your stay at Best Western of Harbor Springs and would recommend our property to others visiting Harbor Springs. Give us a call when you are ready to book your next reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

This is our second visit staying at this Best Western. The motel is in a great location between Petoskey and Harbor Springs. Our room was updated and very nice. The staff were fantastic. Carl, the owner, talked to us for a bit at the continental breakfast, he even made me my waffle! There was a good selection of foods at breakfast. The pool (indoor) looked nice although we didn't swim. We plan to stay there each time we visit as the price is right, location is great, motel is clean and staff is great! Thanks!

My husband and I visited the Harbor Springs/Petoskey area during the week of July 4th and were scheduled to stay at this Best Western five nights. The motel is located in a good location, it's clean and well maintained, our room was quiet, and the staff was friendly and helpful. However, the room in which we stayed (room 144) the mattresses were terrible as were the sheets, which made it difficult to get a good nights sleep. This is one of the reasons we checked out one day early. We didn't notify management of the bed issue because we were told upon check-in the hotel was fully booked, so we didn't think another room was available. Plus, we assumed all the mattresses/sheets would be the same throughout the motel. In addition, I think they should add another towel bar in the bathroom due to the fact there are not enough places to hang towels, etc., and invest in higher quality bed sheets. The room rate was high for what you get, but the summer season is short in northern Michigan and there are not a lot of places to stay in the area, so the high rate for an average motel is somewhat understandable. Also, the motel is located next to a small airport, but it wasn't an issue because while we were in the room, we never heard the small planes taking off or landing. Overall, a nice motel with a few minor issues in a good location.

Great location near Harbor Springs and Petoskey. Entire property, including common areas are very clean. Close to Petoskey State Park with its great beach area. This was our second stay here, the attention to detail is evident. It's pricy during the season but the season up here is not lengthy. Highly recommended.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time to complete a survey for Best Western of Harbor Springs! Your kind words are music to our ears. So glad you enjoyed your stay and certainly hope you will return soon!

Very nice location between Petoskey and Harbor Springs. Recently updated, VERY clean and staff are very attentive. The breakfast area was well staffed, well stocked and clean. The owners and staff seem to be very proud and appreciate their customers.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words. We enjoy taking care of our guests and ensuring they have a clean and friendly place to stay. Certainly hope you will return soon!

The Harbor Springs Best Western is our first choice when staying at a motel in the Petoskey/Harbor Springs, MI area. The rooms and the entire facility are immaculate. Employees are friendly and responsive to needs. We greatly appreciated being provided locked storage for our bikes that got them off our car and out of the rain. We also appreciate that Harbor Springs Best Western is family owned and operated; their care and attention to detail are clearly evident.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! Yes, my father and I work very closely in the running of the Best Western of Harbor Springs. Not only is our property family owned and operated, but we also live on property and are "hands on." We believe this makes a huge difference! Our employees know we are available when needed. Guests feel secure because we are visible throughout their stay and available as needed. We certainly hope you will return soon. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This is a gem not to be missed. We will definitely stay at this Best Western again! Excellent value for this area! Everyone from the front desk, cleaning staff and breakfast staff were very friendly and helpful. Our room was a King with a sofa bed (which we did not use) and we had a great nights sleep. Four very comfy pillows and thick linens in the bathroom were provided. I always appreciate extra linens and there were plenty. We had a lovely walk in shower that was awesome. Nice TV. The room was very clean and updated. We had a frig, microwave and cabinet space if you were staying and wanted to store grocery items. We did not hear anyone the two nights we were there. We did hear trucks one morning on the highway. We did not use the pool but it was beautiful and the area was very clean. The fitness room was bigger than most and laid out well. There is also a very manicured playground area with a play structure out back if you bring the kids. The free WiFI also worked well. Breakfast was good with healthy choices such as Greek yogurt, yogurt, boiled eggs and fresh fruit. My husband had the waffles and loved them. Good selection of baked goods and bread along with breakfast sandwiches and cereals. Great coffee too. We will be back to stay again!!!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
We are so happy you enjoyed your stay at Best Western of Harbor Springs! Your words are music to our ears! It's nice to know our hard work and effort has paid off with our guest's appreciation. Please give us a call when you are ready to book another reservation in the Harbor Springs area. We look forward to welcoming you back to the Best Western of Harbor Springs!

Front office attendant (Jodi) was excellent, room very clean, and grounds tidied nicely. Like home. Hotel was quiet, and a few miles from where my kids were staying. Hotel was close to highways and the charming town of Harbor Springs.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us. Yes, Jodi is an excellent member of our staff! She is a native of Harbor Springs and is always happy and helpful at the front desk. Be sure to give us a call when you are ready to return to Harbor Springs! Looking forward to welcoming you back to Best Western of Harbor Springs!

Nice place to stay for a quick get away. Don't let the outside of the hotel deter you from staying here. The rooms are just as nice as some of the other big chain hotels. The bathroom was modern & updated. We slept well & theplace was quiet even though it was sold out.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs!Our property renovation has been a great success; our guests really enjoy the new walk-in showers in our new guest rooms! Please give us a call when you are ready to return to Harbor Springs. Looking forward to welcoming you back to the Best Western of Harbor Springs!

My fiancé and I stayed here for 2 nights to get away, and explore Petosky. He travels for work and stays in lots of hotels and he could not get over how clean, spacious and nicely updated our room was. All the amenities are there, fridge, microwave, hair dryer etc. We had a wonderful time we even walked about 7 minutes up the road to a bowling alley/arcade/saloon we had a few drinks and played laser tag and felt like kids again. Definitely something to check out young or old ! My only complaint is that the outside wall/window is thin and we were woken up each morning by other guest packing up there cars and leaving. Not the worst thing in the world as we didn't need to be sleeping in anyways ! We will be back !

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your outstanding survey for Best Western of Harbor Springs! So glad you enjoyed your stay and we were able to offer you a spacious, clean and comfortable guest room. We are proud to have such guest rooms to offer. Glad you had fun playing laser tag - very popular area activity; not just for kids. Please call us directly when you are ready to book your return reservations. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Hotel was clean and neat. Bed and room were comfortable. Pool area was perfect. Breakfast was ?? Not much to eat, if you are gluten or sugar allergy sufferers. Would be nice to have a reduced rate for those who chose not to have breakfast.

I stay every year for business at the Best Western Harbor Springs. it's always clean, been remodeled beautifully and consistent in service and overall value. I really like the location if I run to Petosky or Harbor springs town.

Suspect that the motel is an older motel, but it appears that the owners have spent a significant amount of money updating the motel. Room appeared to be recently updated as were the common areas. Attention has been given to the external appearance of the motel. Good accommodations. Probably the only negative is the motel's location because of highway traffic.

This hotel exceeded all of my expectations. The room was lovely, the beds were comfortable, and the bedding was very nice. All of the staff that we met were extremely friendly and helpful. It was convenient to both Harbor Springs and Petosky. Perfect for a girls' getaway.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words! They are music to our ears! Many guests stay at Best Western of Harbor Springs while touring the area; Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Our location is central, making daily jaunts easy. Certainly hope you will return soon! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We travel to and from Florida annually and we thought your breakfast was as good or better than any overnight we've had. We appreciated the ground floor room and convenience for repacking our car. I have other history with the motel site and my wife enjoyed the telling of the story.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay. It is nice to be able to park close to one's guest room so moving luggage in and out is super easy. Please be sure to give us a call when you are ready to return to Harbor Springs! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We stumbled across this Best Western two years ago and were so impressed that we made an effort to return. We don't understand why this is not a BW PLUS, since it has everything (and more) fo the BW+ that we often stay at. The grounds are amazing. Their pool and hot tub are among the best that we have seen. We had king room with a jacuzzi (did not use it) The room was well equipped with a Keurig coffee maker, a large fridge with freezer, micro, two comfy chairs, good internet connection. The breakfast was complete and included items not found at other hotels. They offered to keep our bicycles locked up overnight ina room! Very, very nice place and great staff. If ever in the area, we will be back.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for returning to Best Western of Harbor Springs! We certainly appreciate your business! We would love to be a Best Western Plus property. There are several reasons we do not yet qualify as a Best Western Plus property. The main reason we are not a "Plus" is due to the fact that all of our guest rooms are on one level and each guest room has an exterior entrance, rather than multiple levels with a hallway running down to the front desk and lobby. What really matters, is that we have an up-to-date property, clean guest rooms, Pool House and Lobby and also friendly staff to care for our guests. Give us a call when you are ready to return to the Harbor Springs area. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We were here for a wedding in Boyne City and we have Best Western Reward membership so wanted to stay at a Best Western. This place was very clean and was between downtown Harbor Springs and Petoskey. The rooms are newly renovated and our room had walk in shower which was nice. The breakfast was mainly continental. No hot foods like scrambled eggs or biscuits and gravy or sausage. They did have breakfast sandwiches that you put in microwave but was not that good in our opinion.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! We have just completed a renovation of our entire property and guests have been very happy so far! Regarding the breakfast included in your rate; there are three levels of Best Western properties. We are a base level Best Western; offering a complimentary Continental Breakfast. The next level of Best Western properties would offer the scrambled eggs, breakfast meats, additional breakfast items - the items you were expecting. Certainly hope you will return to us next time you return to the Harbor Springs area. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great hote free breakfast nice area great rate would recommend to anyone! Pool was nice staff was great short drive to petoskey and charlivioix and the odawa casino. Will definitely be back to this hotel for sure!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Yahoo! Looks like we received top marks during your stay! Thank you so much for your kind words, they have made our day! Many guests stay with us because we are a hub to all events in Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. Lot's of fun had by all! Please feel free to call us directly when ready to make your return reservation! See you soon!

This Best western has been recently renovated and is very attractive and comfortable. The hotel staff are excellent and very welcoming and helpful. We would definitely recommend this Best Western to anyone planning to stay in the area.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your wonderful survey for Best Western of Harbor Springs! We have a fantastic staff, of whom all are motivated to ensure guest satisfaction. Several have been on staff for over 15 years each. Our newest full time front desk clerk just celebrated six years of employment with us. Yes, it's hard work, but our staff, from front desk staff, breakfast staff and housekeeping staff are all dedicated to your happiness. Please give us a call when you are ready to return to the Harbor Springs area. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Everyone from the front desk to the cleaning crew was amazing. They were very happy, cheerful and helpful. Because we had a late check in they even kept the pool area open late for us. The pool and hot tub were amazing. We can't wait till we can return for another stay. Thanks again to Mike the manger and to Sandy at the front desk and to the rest of the staff for an awesome time.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your wonderful words of praise for Best Western of Harbor Springs! Your words make us so happy! When ready to return to the Harbor Springs area, please feel free to call us directly to make your guest room reservation(s). Looking forward to welcoming you back to the Best Western of Harbor Springs!

Mackinaw Island vacation but stayed here based on recommendations of others! Wonderfull property, very tastefully remodeled. Beyond clean, spotless throughout the room and hotel. We would definitely stay here again!

This place was everything great that you've read here already. We checked in kind of late - Around 9PM and Sandy was amazing. We spent about 20 minutes chatting about various items and she was very thorough in info about the area as well as any questions we had. We arrived on motorcycles and she gave us extra small towels to wipe off the bikes if we'd like which has never happened. The room was REALLY nice and really clean. I travel for work and this was close to a newer Marriott room but 1/3 the cost! Very comfy bed and pillows and the room was recently remodeled. Sandy also mentioned that we should talk to Mike about a "motorcycle" wash station that he sets up but she wasnt sure if it was too early in the season for that, but sure enough, in the morning I chatted with Mike and he had it setup in about 30 minutes. Soap, a couple different brushes, a bucket and a few towels with a hose and we were cleaning our dirty bikes (it rained the day before.) Breakfast was small(er) but very good. Waffles, cereal, OJ, coffee, Danishes and a couple breakfast sandwiches. All in all I plan to stay here again. Mike and Sandy made this place feel like home!

We spent two nights at this hotel. Hotel had recently been remodeled. Room was very nice and clean. Staff went out of their way to offer suggestions of local activities and restaurants. Will definitely be back.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! We have just completed a total renovation project in which every area of our property has been touched. Our guests have greatly enjoyed the outcome. Glad you found our staff to be helpful - they are one of our greatest assets! Please call us directly when you are ready to return to the Best Western of Harbor Springs!

This was a place needed to attend a local event. It filled the purpose perfectly with clean room, comfortable bed and good location. In addition the staff was friendly and helpful with directions and recommendations for restaurants.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! So glad you found your guest room to be clean and comfortable and our staff to be friendly and helpful. When ready to return to Harbor Springs, call us directly to make your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Wow, great service. We checked in with bikes on a rack behind our vehicle and the manager moved us to a room with better parking to keep the bikes out of the traffic lane, to a lovely king bed room. Super helpful and welcoming. Other arrival staff was helpful and fun to talk to, highly recommend!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words! Our bicycle guest numbers have increased over the last few years. We have learned what is important to them and how to make their stay with us enjoyable and comfortable. So glad you enjoyed your stay and look forward to welcoming you back to the Best Western of Harbor Springs!

Everything was spot on service cleanliness breakfast choice internet front desk easy check in and out I would highly recommend this Best Western. Very friendly staff called room to mKe sure was ok and if I needed anything

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind words and for taking time out of your day to complete a survey for the Best Western of Harbor Springs! Business travel can be monotonous. So glad we were a bright spot in your work travels. Looking forward to welcoming you back to the Best Western of Harbor Springs!

First time staying here. Very convenient to Petoskey, Harbor Springs, Boyne Highlands. Lots to do close by. Newly remodeled rooms, very comfortable rooms and s nice selection for breakfast. Will return again to this location next year.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for you kind words! We are very proud of our property and are very glad you enjoyed your stay with us while in Harbor Springs! Be sure to give us a call when you are ready to book reservations for your return visit. Looking forward to welcoming you back to the Best Western of Harbor Springs!

When we checked in we were met by Sandy. She checked us in and was the most friendly, personable, and knowledgeable about the area lady I have met in some time. She was a joy to encounter after such a long drive. The room was nice, clean, and just what we were looking for for a quiet weekend getaway.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Sandy was born and raised in Harbor Springs and very proud to tell folks, visiting our area, all about scenic drives, wonderful restaurants and fun points of interest. Northern Michigan is very unique and as a visitor, you may not know what's fun and available in season, just by logging into your computer. So glad Sandy was able to make your visit to Harbor Springs an enjoyable one! Be sure to give us a call when you are ready to return. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I have never been a fan of Best Westerns but this one is excellent. The rooms are large and the beds are comfortable. Staff called after we got into the room to make sure that everything was ok. The included breakfast is more than what I think of as continental with a waffle maker, hardboiled eggs and yogurt bowl ingredients. My only criticism is that strident Fox News was playing on the TV in the breakfast room each morning.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
We are so glad you are a Best Western fan! Certainly hope you are signed up as a Best Western Reward Member. Thank you for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! When you are ready to return, please call us directly and we'll get you all set up with a new reservation. Looking forward to welcoming you back!

Fantastic Hotel & Staff. Clean, comfortable, great location. Great upscale coffee makers in rooms. Bigger than usual mini-fridges. Great location. Owner & Staff clearly care about the hotel & their customers. I tell everyone going into Northern Michigan to stay there if they are in the area.

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind words! Always wonderful to have guests who have enjoyed their stay at Best Western of Harbor Springs! Believe it or not, we receive lots of comments regarding the new mini-fridges - so much more room! Come back and see us soon!

First the room greatly exceeded my expectations.The rom had a keurig coffee maker,WOW! The king bed was really comfortable. The staff we dealt with very friendly and accommodating.The complimentary breakfast included a waffle maker, selection of cereal, breads,rolls, juice and of course coffee and teas. Even though, we were near the road, the room was quiet.Needless to say the housekeeping was immaculate. The only criticism I have is the water, although warm, could have been a little hotter. More towel hangers would have been added. Overall it was an awesome stay. I am an airline pilot and have stayed in hundreds of rooms over my 38 + years and I must say this property was stunningly overwhelming for a Best Western, which in my mind puts Best Western up the scale of a Doubketree or MARRIOTT property. Enjoy this motel it will surprise you and Inam sure you would return when in the Northern lower area of Michigan! Also, a beautiful indoor pool.

My husband and I have stayed at almost all of the hotels in Petoskey. We prefer the Best Western hotel in Harbor Springs. You can always expect the accommodations to be clean and the staff to be friendly. We have never had a problem at this hotel.

Jetted tub, refrigerator and microwave in the room. Comfortable bed, parking right outside my door. Off the beaten path a bit (not too much traffic) but close to everything you want to see in the area! Wonderful place to stay. Breakfast was a little blah but most hotel free breakfasts are!

Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your kind comments regarding Best Western of Harbor Springs! So glad you found your guest room to be clean and comfortable. Guests will find, in most cases, that once the sun goes down, the passing traffic slows down and it's pretty quiet on property. When you are ready to book your return reservation, please call us directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I stayed here for a single night with my son for a one day ski trip. The staff was very friendly. The rooms are accessed from the parking lot. It was a REALLY cold day so walking outside to get to the breakfast area, and the pool had we used it, was NOT fun. So keep that in mind if you are staying. The breakfast room was nice, and it was clean. I had wished they had more selection such as sausage, eggs, etc. They had pre-packed breakfast sandwiches, and the typical continental layout. I would stay here again for a night or two, as it is really close to Nubs! But, I think I would look around too for someplace indoors with a better breakfast. I certainly felt that I got my money's worth.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you and your son enjoyed your stay while skiing at nearby Nubs Nob. Many guests find our location convenient while skiing, sight seeing Harbor Springs, Cross Village, Mackinaw City, Mackinac Island, Petoskey and Charlevoix. We seem to be at the hub of all activities! Thank you very much for your comments regarding breakfast; we do keeping guest comments in mind when making changes/decisions regarding amenities.

Excellent hotel. Very friendly/helpful staff. Rooms clean and comfortable. Would definitely recommend this hotel. Great location. The price is right, the rooms are clean, pool clean and nice. Area for kids to play.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Your kind words are music to our ears! Our staff works hard to ensure cleanliness, security and friendliness for each and every one of our guests. Next time you stay in the Harbor Springs and Petoskey area, call us directly to make your return reservations with us. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Best Western has changed their logo and their ability to allow their locations to be comfortable. I have stayed at the BW of Harbor Springs for almost 30 years now. Owners are great!!!! Corporate, shame on you!!!! Corporate forced owners to remove a table and 2 chairs from rooms and replace with 1 small chair with a foot-stool the size of 2 shoe boxes taped together side-by-side. How many people sit on shoe boxes tie their shoes? ZERO! Now imagine 1 chair for a 2 person room? Especially one with an indoor Jacuzzi? Not very romantic? Shame shame shame on BW Corporate. It's all about the $$$ and not customer's experience! The Harbor Springs hotel relies on tourism (skiing and site-seeing) and Corporate just took away part of its comfort, hospitality, and style.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We thank you for your 30 years of loyalty to Best Western of Harbor Springs!! Welcoming guests, like you, year after year, is more like welcoming family into our home. A bond is developed over the years. We watch your children grow and you watch changes and improvements made to our property. The Best Western Design Team has worked with us in renovating and updating our guest rooms, lobby, breakfast room and pool house over the last four years. We have worked together to develop a cohesive look and comfort level. Yes, there are certain requirements we must meet and cannot change. But we think our guests will enjoy the updates. We are in the final phase of our interior renovations - we can see the light at the end of the tunnel! Please plan to return to us next time you are staying in the area, maybe another of our guest rooms will meet your comfort needs. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Rooms very new, pleasant spotless decor. Nice Green Mountain Keurig coffeemaker in room. Fabulous included breakfast with DIY make your own waffles, cereal, oatmeal, hard boiled eggs, assorted breads/pastries/yogurt & coffee/tea/juice from 7-10. Our room had comfortable plus size mini fridge, 2 queen beds, table & 2 chairs plus desk/chair. Fast wifi. Very convenient to Harbor Springs, Petoskey attractions. Can't beat the value for the price! Would stay again for sure.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
So glad you enjoyed your stay with us at Best Western of Harbor Springs! Have just started our final phase of renovations on property. By mid May, early June, the South wing of guest rooms, in addition to the coin laundry and fitness room, will be completed and the entire property will be updated and meet Best Western's standards. What a great feeling to know we have a fabulous property of 50 guest rooms to offer our guests. Thank you for all of your kind words. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Great motel with friendly workers! The rooms were recently renovated and look very modern and neat. Love the updated, tiled shower! The continental breakfast is good, make your own waffles are always a hit. There is also a nice pool area for the kids. The motel is in a great location for snow skiing, cycling, and sightseeing. For cyclists- The Little Traverse Wheelway is right behind the motel, and there is an area at the motel for bicycle storage. The Little Traverse Wheelway is absolutely beautiful. It runs through Bay Village, Petoskey, Bay Harbor, and Charlevoix. The Best Western is in a great location for using the Wheelway.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
So glad you enjoyed your stay at Best Western of Harbor Springs! Your are correct, our location is great for guests visiting Harbor Springs, Petoskey, Cross Village, Mackinac Island and Charlevoix. The Wheelway Bike Path, between Harbor Springs and Charlevoix is extremely popular for cyclists, walkers, rollerbladers and dog walkers. Much of the Wheelway runs along Little Traverse Bay. Certainly hope you will be returning to the Harbor Springs area soon.

Stayed for one night after skiing Boyne Highlands and before heading to Nubs the following day. I must say, if you do not mind the fact that this is a motel (exterior corridors) it is a rather nice place. All common areas and the room appear to have been recently renovated. The room was much nicer than the one we had the night before at Boyne. Super clean and really I could not find anything to complain about. After staying at the HIE, Hampton, Boyne and Apple Tree over the past few years I would suggest this just might be the best place to stay in the Petoskey area.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We are so glad you enjoyed your stay at Best Western of Harbor Springs! Your kind words are music to our ears! Thank you! So glad you enjoyed our newly renovated guest rooms! Please be sure to call us directly when ready to make a new reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

Every thing you could possibly want or need is available in a moment's notice from these accommodating people. LOVE the Best Western in Harbor Springs. In addition it is nicely located close to any activity, but not in a busy area.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Your words are music to our ears! Our staff works hard to offer a clean, friendly and secure property for our guests to enjoy. You're right, our location is great for sightseeing! Just a short jaunt to Harbor Springs, Cross Village, Mackinaw City, Petoskey and Charlevoix! Please call us directly when you are ready to make your next reservation at the Best Western of Harbor Springs!

I spent three months on a project in Harbor Springs, MI and stayed at the Best Western there. Mike and his staff helped make my stay more enjoyable and less stressful while I was away from home. Sandy and the rest of the desk staff were always ready to offer suggestions on where to go to eat or just relax. Their knowledge about the area was superb and suggestions always spot on.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
So glad you found your three months with us enjoyable. We love having long term guests. We get to know them and they get to know us and the area. There are so many things in the area to keep guests busy and entertained. Please call us directly if we may help setting up your next reservation at the Best Western of Harbor Springs!

My sister and I were immediately impressed with the beauty and cleanliness of this hotel. The staff were amazing, so very nice. The location is perfect, very close to the scenic Tunnel of Trees drive and to Petoskey. The pool and hot tub area was incredibly clean and the hot tub did not have that strong chemical smell that burns your eyes just walking near it. IT WAS FANTASTIC. It was large and deep, with just the right height for sitting. WELL DONE! We will come back next year for sure. The breakfast was great and again, very clean kitchen area. The owners have done some wonderful updates!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We are so happy you and your sister enjoyed your stay at Best Western of Harbor Springs! Also, thank you for completing a survey for our property. Your survey will be helpful for folks trying to decide where to stay next time they are in the Harbor Springs and Petoskey area. Looking forward to welcoming you and your sister next year. Be sure to call us directly to set up your reservation. Thank you!

I have stayed at this best Western twice now and it is always clean and comfortable. The hotel has vary comfortable beds. the location is also very convenient to both Petoskey and Harbor Springs and the bike paths.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! We appreciate you being a returning guest. We have guests we have been welcoming back for thirty years! Kind of like welcoming family into our home. Looking forward to welcoming you back again.

Very clean and updated rooms. All seem to be brand new. Suites are amazing and worth the cost for a few nights of "feeling at home." I would recommend this hotel to everyone planning on going to the area

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Certainly hope you will return soon. Looking forward to your return.

We stayed at the Best Western of Harbor Springs. Surprised to find such clean modern bathrooms. Obviously recently redecorated. While there was not a bar/restaurant in the hotel, we were given great recommendations. Would recommend.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for the glowing survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Every year, a different portion of the property is designated for renovation. This is necessary to keep up to date and meet our guest's requirements for a clean, friendly and safe experience. Certainly hope you will return soon!

We have stayed here on several occasions when we visit northern Michigan. It is one of the best motels in the area, especially for the value. Each time we have stayed there, improvements have been made to keep it very up to date. The rooms are always spotless, linens are always fresh and like new and the beds are comfy. The pool area is pristine with the cleanest hot tub I've ever seen, consistently. The breakfast area again shines with cleanliness. There is a nice variety of offerings to start your day off right. The grounds are well kept and beautiful year round. This is a great place to stay to visit all of the great attractions in the area, including The Tunnel of Trees, Mackinac Island, Cross Village, Petoskey, Charlevoix, and the Boynes. Can't wait until next time!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for the Best Western of Harbor Springs! What a great review! Your words are music to our ears! We are so happy you enjoyed your stay and have returned year after year! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Stayed at this hotel (room 131 and 132) in October. Great quiet rooms with a very helpful and nice staff. The rooms have been renovated and were very nice. Nice job on the bathrooms. They were updated and very modern. The showers were fantastic! They were a walk-in shower no tub. So for families with small children you may want to make note. Keurig coffee maker in the rooms, which was a nice touch. Highly recommend staying at this hotel.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you found our staff friendly and the renovated rooms comfortable. All but four of our guest rooms have walk-in showers. We decided to keep four guest rooms with a shower/tub combination for guests preferring a tub and families with small children. When making reservations, please let us know your preference and we will do our best to accommodate. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We stayed in one of there suites. It was fantastic fireplace, complete kitchen and two full bathrooms. Very convenient to the Tunnel of Trees. Very friendly staff. We would definitely stay there again!!!!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Our suites are very popular due to the space, full kitchen, dining area and living room. Best amenity is the wood burning fireplace - and we supply the wood. Looking forward to welcoming you back soon!

We were looking to do some biking and color touring in northern Michigan. This hotel is in a perfect spot close to everything we wanted and yet outside of the hustle and bustle of a tourist town. It is all one level and we were able to park right at our door, which allowed us to keep an eye on the car and our bikes! Price was a bit higher than we like to pay, but considering the area and the Fall Color Season rates were in effect everywhere, it was not out of line. Especially for such a modern, clean, and well kept property. Great Job folks!!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! So glad you enjoyed your stay with us! You picked a great time to bike through Northern Michigan for color season! Many cyclists stay with us because we are right on the Wheel Way, which is a paved bicycle path from Harbor Springs to Charlevoix. Many parts of the trail are along Little Traverse Bay - very beautiful year round! Hope you will return again soon.

This motel is a good example of why we choose Best Western whenever possible on a road trip. Check-in staff very friendly and helpful. The room was up to date and very clean. The bed was very comfortable. The location was great for a fall color tour. Highly recommend.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay with us! This is music to our ears! Also great to hear you are a regular Best Western guest. Certainly hope you are a Best Western Rewards Member. If so, you can earn points every time you stay at a Best Western and your points will never expire. Your points may be used toward future stays at any Best Western, toward Airline Miles, or to purchase gift cards. We love our Best Western Rewards members and appreciate their loyalty! Looking forward to welcoming you back soon to the Best Western of Harbor Springs!

The hotel was decent for the cost. We booked through Priceline, which saved a lot of money, but in doing so, the hotel management treated us a bit as second class. Did not mind too much was not there for the hotel. The shoreline is incredible. Visited the towns of Harbor Springs, Petoskey, Bay Harbor and Charlevoix. Each quaint town was enjoyable. Petoskey Brewery had a fantastic hamburger with an olive spread. Mustang Salley's in Harbor Springs had one of the best breakfast dishes (incl smoked salmon) "i've ever had. Original Pancake House in Bay Harbor was great as well, plus it is a nice area with some nice upscale shopping. Can not with to head up there again and again. People are very friendly.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for the Best Western of Harbor Springs! Certainly glad you enjoyed your stay in Northern Michigan. I am surprised and sorry to hear you felt "a bit second class" because you booked your guest room through Priceline.com. We serve many guests who book through Priceline, Expedia, Travelocity, and several similar third party booking agencies and this is the first time I have heard this comment. I would be very interested in hearing from you regarding this issue. Please feel free to contact me at 231.347.9050. Situations like this can always be used as a training tool. Thank you! Certainly hope to hear from you and hope you will give us another oppertunity to bowl you over with stellar customer service. Regards! Mike, General Manager

The room was clean and updated, I like that the rooms were directly to the outdoors. The shower was pleasant and breakfast was good. I would stay here again. It is in a decent location if you are looking to see beautiful scenery.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Many guests use our location as a hub when visiting Harbor Springs, Cross Village, Mackinac Island, Petoskey and Charlevoix. Looking forward to your return.

My husband and I recently stayed here so we could see the fall colors. Front desk staff was wonderful at check in. They even called the room once we settled in to see if everything was to our liking. The room was spacious and recently updated. New carpet, tile and bathroom fixtures. Location is perfect for visiting the Petoskey area. Plenty of parking.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! Thank you for your kind words. We are very happy you enjoyed your stay with us. The renovations have taken time, but have been well worth it. You're right, many guests use our property as a hub while visiting Petoskey, Mackinac Island, Charlevoix and Harbor Springs; we are in the middle of everything in North West Michigan. Certainly hope you will return. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Clean. Comfortable. Generous room size. Friendly, efficient staff. Great location between Petoskey and Harbor Springs. This will now be our go-to place to stay. Usual but tasty breakfast choices available in a nice breakfast room.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So very glad you enjoyed your stay! Your comments have made our day! Thank you! Call us directly when making arrangements to return to Harbor Springs! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We had a very good experience with this motel. Front desk, breakfast people and ladies that clean were all very friendly. Also talked to the owner. Always a very nice and convenient place to stay. Breakfast could have offered eggs, bacon or other meat . Also the breakfast area is very small and crowded during the breakfast time.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Your words are music to our ears! We have made note of your comments regarding breakfast. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Have used this hotel before when we are in this area and we highly recommend them. Very nice rooms, especially remodeled bathrooms, loved the walk-in shower. Indoor pool/hot tub are great. Close to restaurants, Petoskey State Park, short drive to Mackinaw City, etc.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for returning to Best Western of Harbor Springs! So glad you enjoy the renovations - especially the new bathrooms with walk-in showers! Please return again - new furniture is still expected. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The hotel was nice and the service was even better. It is in a great location to the tunnel of trees and Petosky. I would recommend this also for those that have difficulty walking as you can pull right up to the rooms.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! Our staff works hard to ensure our guests have a friendly, clean and secure stay. Certainly hope you will return in the future!

Pleasant staff at this budget motel in an area where you won't find many budget motels. I got mine through Price line for $65/night midweek early October. Standard free continental breakfast , clean room with walk-in shower, nice pool and hot tub.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and found it a good value. Looking forward to welcoming you back in the future.

Very nice motel. Friendly staff. Nicely located between Petoskey and Harbor Springs. Nicely located close to the bike and running path. Easy to find. Staff was helpful in recommending places to eat with some history of the places.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful survey for Best Western of Harbor Springs! So glad you enjoyed your stay! You are right, there are many things to do in the Harbor Springs and Petoskey area. Lots of wonderful restaurants to explore - if anyone leaves hungry, it's not our fault... There is a plethora of hiking trails, bicycle trails and nature preserves at all levels of experience. Certainly hope you will return soon. Looking forward to welcoming you back to the Best Western of Harbor Springs!

for a hotel/motel in the this price range, I think we got more than friendly service and sincere, special efforts to create a great experience. Missing items in the room were brought to us quickly. check out was easy and happy. cleanliness superb. Breakfast was done well for what it was.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad we exceeded your expectations during your stay! Your words are music to our ears! Be sure to call us directly when reserving a room for your return visit to Harbor Springs! Looking forward to welcoming you back to Best Western of Harbor Springs!

What a treat! Clean. Modern. Affordable. My only complaint was that the bed was a bit soft, but this is personal preference. Everything else was perfect! It is close to M119 and perfectly located between Petoskey and Harbor Springs.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for completing a survey for Best Western of Harbor Springs! So glad you enjoyed your stay! We strive for all our guests to be as happy with their stay as you are. Be sure to call us directly when making reservations for your return trip to the Harbor Springs area. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Best Hotel for the money in the Petosky/Harbor Springs area. My go to hotel when we golf Bay Harbor and Boyne. We come from Tampa Florida and I never look to stay at any other hotels. Rooms are remodeled and clean. Very convenient location.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! First of all, THANK YOU for returning! It is music to our ears that you have returned and that you enjoyed the renovations which have been completed thus far! Looking forward to welcoming you back to Best Western of Harbor Springs next year! Once again, Thank you!

My friend and I plan an annual weekend for a home tour in the Petoskey area. Normally we stay at other prominent hotels. Since all of the hotels in the area were booked, we tried the BW of Harbor Springs. I'm so glad we did! Everything was well organized from the check-in to the breakfast. The room was clean with a great deal of space. I will definitely stay again next year.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Miss Debbie! Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay and we met your needs while visiting the Harbor Springs area. Certainly hope you will return once again, for next year's home tour. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We drove on past Petoskey and stayed overnight at another Best Western right between Petoskey and Harbor Springs. Very interesting observation = there appears to be a paved walking / bike trail all the way between Charlevoix and Harbor springs (good 25 miles). Best Western of Harbor Springs (very nice accommodations with a Jacuzzi in our room). Neat thing about both yesterday's Best Western and this one is everything is brand new and well appointed. The only down side for the pool at this location is they do not allow any liquid refreshments in the pool area. Giving this place a 4 hinge rating (scale of 1-5).

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete your survey for Best Western of Harbor Springs! Thank you for your kind words. The bike path from Harbor Springs to Charlevoix is called the Wheelway, following the old railroad tracks along the coastline; and is open to persons riding bicycles, runners, dog walkers, rollerbladers, but no motorized vehicles. The trip from Harbor Springs to Charlevoix is 35 miles. What a beautiful view!! We do not allow food/beverages in the pool house in order to keep the area clean and the pH correct in the pool and hot tub. If you had seen what we have seen you would most likely feel the same way. Certainly hope you will return to us once again. Looking forward to welcoming you back to the Best Western of Harbor Springs!

A gem in Harbor Springs. Very clean rooms and grounds. very friendly staff. Family owned and operated. Owners are on site daily and want to make your stay comfortable and enjoyable. I recently stayed here while on business. Can't say enough about this property.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Yes, having "hands on" managers/owners on property makes a huge difference in keeping things running smoothly on property. Not only for our guests, but also, for all employees, maintenance and vendors. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Excellent staff, clean everywhere, pleasant experience ! Situated conveniently close to many points of interest in the area of Upper Michigan. Mackinac Island , Cross Village, Petoskey and very good restaurants. Enjoy !

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete an absolutely fabulous survey for Best Western of Harbor Springs! Your words are music to our ears! Certainly hope potential guests are reading your words! Looking forward to welcoming you back to the Best Western of Harbor Springs!

Making the reservation was okay. We were lied to right away because we mentioned that we would be getting there later because we got out of work at 5pm and the front desk lady said "Well you better not be too late because our office is not 24 hours, we close the office at midnight". Her operating hours obviously because when we did check in around 9:30pm the a different front desk girl said if we had any questions they were open until 2am. Then the conference that my finance was at was running later than expected so I called the front desk and asked if it was possible to check out later and the first desk help lady we made reservations with said " The best I can do is noon because I have people waiting for that room" but it was super degrading the way she said it. Terrible customer service. Spend your money elsewhere where they value you like a paying guest and not an inconvenience. Other than the front desk worker, the room was clean and the bathroom was updated. The breakfast was okay too.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your day to complete at survey for the Best Western of Harbor Springs. I am sorry you feel you did not receive good customer service in your dealings with our property. As you have hit on several points of interest, I would like to suggest you call our office at 231.347.9050, and ask to speak directly with me regarding these issues. Your input is very important. I look forward to hearing from you. Regards, Mike, General Manager.

Best stay experience, period. Staff is excellent, room was perfect, view was amazing, pool as sparkling, clean, clean, clean, the best! Did I say that? Yes! St. Ignace is a working port town and very historical.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
This survey is not for the Best Western of Harbor Springs. I believe it is for the Best Western in St. Ignace, Michigan.

the Best Western on a holiday weekend was very hospitable and Clean Clean Clean. the location was easy to find .the Breakfast was fresh and available early at 6 AM . the parking lot was new and landscape was well kept ,

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you found our property to your liking. Our staff works very hard to offer guests a clean, hospitable and secure property for our guests to enjoy. Please be sure to call us directly, to set up your reservation, next time you stay in the Harbor Springs area! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We needed to stay a night after a golf tournament & this was the most reasonably priced option. We're glad we chose it! The room was spotless & very modern! The breakfast area was spotless & very updated as well! We are big fans of the homemade waffles offered at places we stay & they had a great little station complete with fresh blueberries! We will definitely stay here again next year!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for the glowing survey for Best Western of Harbor Springs! So glad you enjoyed yours stay. Be sure to call us directly when you are ready to book a reservation for your next stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!

I've stayed at this hotel twice in the past year, once by myself, and once with my fiancee. Both stays were booked through priceline and the prices I'm giving include everything. Both stays were during the week and not on a weekend. The first time, with my fiancee was great! It was March, 2016, and we just took a relaxing trip to northern Michigan to look at real estate. The room was very nice and comfortable, and even though its on a busy corner of 2 highways, the noise from the road at night was not that bad. We stayed 2 nights and the average price was about $60/night with all fees and taxes included. The 2nd time I was by myself in mid-may 2016 and though the room wasnt as nice and was closer to the road, the noise was still not a problem. The cost that time was $68. Still very reasonable. I stopped in on a Monday night in early August just to see what they were charging and they quoted me a price of $180!! I'll go out and buy a tent and sleeping bag and stay at a State Park before I pay that much for one night in an above-average hotel!! At least I get to keep what I bought afterwards. They told me "this is the going rate!" Yeah for suckers! Anyways, this is very common among the hotels in northern Michigan. I then proceeded to drive to Gaylord and got a nice room at the Baymont Inn for <$100. Lesson learned. This is a nice place and the pool and hot tub and breakfast are a great value, and if you like paying through the nose you can stay here in summertime too! PS: If you get Carol at the desk, she is very friendly and helpful.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs. Also, thank you so much for returning again; we appreciate your business. Yes, off season room rates, March and mid-May, are lower than ski season and summer season. Off season rates begin after the ski hills close for the season and are low to entice potential guests traveling through the area while we wait for the golf courses to open and for the ice in Little Traverse Bay to melt. Summer season is the busiest time of the year in Harbor Springs, Petoskey and Charlevoix and is reflected in hotel rates. We have a second off season between Fall Color Season and Ski Season starting up again. Guest room rate patterns are different in various regions of the state. Comparing one region to another is like comparing apples and oranges. Hope this helps explain why guest room rates change throughout the year and why rates may be vastly different from one region to another. Certainly hope you will return once again to the Best Western of Harbor Springs!

We went north to bike and stayed here. Very nice room that was clean. Good location as well. The area is busy In the summers. Would definitely stay here again. We had a king bed with jacuzzi. It was also quiet.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey - so glad you enjoyed your recent stay at Best Western of Harbor Springs! The guest rooms with a king bed and in room Jacuzzi are very popular rooms. Glad you enjoyed. Looking forward to welcoming you back to Best Western of Harbor Springs!

Great place with owner on site wanting to make everything perfect. And they did. Close to Petoskey and all sporting sites. Would go back. Need 200 Characters so will keep writing. Hope this does it. Nope need more - - - Petoskey - is a nice area.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your survey for Best Western of Harbor Springs! You are right, having the owner on property definitely affects what's happening on property; staffing, guest care and property upkeep. So glad you enjoyed your stay and hope you will return soon. Looking forward to welcoming you back to Best Western of Harbor Springs!

Very clean hotel with OUTSTANDING customer service! The continental breakfast also was great and exceeded my expectations! There was also a very good restaurant (Polish Kitchen) for dinner - within easy walking distance, and the hotel is a very short drive from all the good stuff in Harbor Springs.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your wonderful survey for Best Western of Harbor Springs! Certainly glad you enjoyed your stay. I agree, Ziggy and his staff do a wonderful job at the Polish Kitchen, which is a local favorite. Many guests use our location as a hub while exploring Harbor Springs, Cross Village, Mackinac Island, Mackinaw City and Petoskey. When returning to the Harbor Springs area, please call us directly to set up your reservation. Looking forward to welcoming you back to the Best Western of Harbor Springs!

The location is what we were looking for.....close to the Tunnel of Trees. Since we had a truck with a trailer (motorcycle inside), we chose this motel because of the large, open, flat parking lot. The staff was very accommodating with the parking and we had a clear view of the truck/trailer. We were absolutely gouged on the price of the room ($269) for the first night. Really......its an old motel room with a cheap remodel job. There were no shelves or anything to set things on in the shower. The hot tub does not have grab bars and is very dangerous to get in and out of. The bedspread and carpet are dark and drab. You can see daylight through the door opening. The room did not have a warm feel to it at all. The room was SUCH a disappointment for what we paid. Honestly.....we paid the same amount for a posh historic room at the Island House on Mackinac Island. Shame on the "family owners" for gouging guests like that. There are plenty of other places to stay.....thank goodness!!

This is a family-owned facility and very well kept. Extremely clean and recently updated. We have stayed here for the past five years .Breakfast is standard hotel breakfast, well stocked. Employees are willing to fulfill requests promptly. All are friendly and willing to help make your stay pleasant.

We have stayed in a few Best Westerns in our travels, but this was absolutely the best one we have stayed in. The staff at the check-in counter were very polite and helpful, and the room was fantastic (especially the shower and the area of the bathroom sink. The bed was very comfortable, and we enjoyed walking on what looked like brand new carpeting. The room must has recently been renovated, because everything looked '"fresh" and clean !

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful survey of the Best Western of Harbor Springs! I am so glad we met your needs for a clean and secure guest room and friendly service during your stay! In our world, that is a grand slam!!! Yes, we are in the process of renovating all of our guest rooms. Progress is on hold right now, but this fall, when things slow down a bit, new room furniture, bedspreads, curtains and light fixtures will arrive for installment in the north wing. Then we move on to the south wing. Next time you are staying in the Harbor Springs area, call us directly and we will do our best to reserve a room for you with all the finishing touches. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This hotel was a great place to stay to explore the Harbour Springs area. The room and grounds were spotless. The staff are all very friendly and helpful. We enjoyed the pool and hot tub. The kids loved breakfast making waffles the fresh blueberries were a great touch.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you very much for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! Your words are music to our ears!! A grand slam!! We are so happy you enjoyed your stay with us and that we met all of your needs during your stay. A great deal of time and effort go into ensuring you have a clean, friendly and secure property for you and your family to enjoy. Please call us directly when booking a room for your next trip to the Harbor Springs area. Thanks again for your kind words. Looking forward to welcoming you back to the Best Western of Harbor Springs!

My husband and I stayed at this hotel while traveling on vacation. Positives: everything was new, rooms were large and clean, breakfast included, helpful and polite staff, keurig coffee maker, hairdryer that worked extremely well. Negatives: doesn't allow pets, need someplace to put soaps and things in the shower (only one tiny shelf). We would definitely stay here again!!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to write a most excellent survey for Best Western of Harbor Springs! So glad you enjoyed our newly renovated guest rooms! New furniture, bedspreads and light fixtures will arrive this fall and then the North wing will be complete!! You are correct about that shelf in the shower-it's not very big at all. We at the Best Western of Harbor Springs are avid pet lovers, but we are a pet free property due to guest allergies, wear and tear on the guest rooms and messiness on the grounds - especially after spending great amounts of money in renovations to make everything new again. Please be sure to call us to make reservations, when you are ready to return Harbor Springs! Thank you again for your kind words. Looking forward to welcoming you back to the Best Western of Harbor Springs!

We have stayed multiple times over the past few years and this is a great location and excellent value for Petoskey / Harbor Springs. Excellent, comfortable rooms; clean and neat property, great staff and located in the middle of all resort area activities. It's the only place we stay and I'm a Marriott and Hilton member.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! It is fantastic to find guests returning year after year! It makes our hearts sing! Our staff works very hard to offer you a clean, friendly and secure property to enjoy! It is good to know we are on the right path on the windy and twisty road in the hospitality industry. Certainly looking forward to welcoming you back to the Best Western of Harbor Springs!

Not a bad place to stay. The pool looks nice, but we did not have a chance to swim. The staff is friendly. Make sure you make it to the breakfast on time! We arrived at 10:02 and they were locked up and lights off, not to friendly if you ask me in this department. They start cleaning rooms early, so be sure to leave your sign on your door to do not disturb. You can hear them knocking few doors away, so just weather the noise if you can. Try to stay in a room not facing the main road, too. If you call in advance you could probably get a deal, we called the day before, got a room, but very expensive for just an overnight.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! You are correct, reserving a guest room well in advance will ensure a much better rate than the day prior to arrival. Will also ensure you receive a room away from street side. Many of our guests make their reservation(s) a year in advance, taking advantage of our very best rates. Thank you also for your additional comments. Certainly hope you will return again. Please call us directly so we may try booking a guest room in another part of the property - more to your liking. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Easy to find with easy access in and out. VERY CLEAN, wonderful friendly staff. Great breakfast ,nice rooms & very quiet. Well kept grounds and the flowers were beautiful. I would recommend this to anyone heading to Harbor Springs .

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful survey for Best Western of Harbor Springs! Your words are music to our ears! We work hard to ensure our guests have a clean and secure stay with good guest services. So glad we hit the mark!! We look forward to welcoming you back to the Best Western of Harbor Springs!

This hotel is newly renovated and one of the best we have stayed in. The pool and hot tub are very nice and the laundry facilities were helpful, too. There is also a little playground for small children and a continental breakfast. My only wish is that there was more hot food for breakfast and that there was bathtub in the room instead of only a shower. While the shower was beautiful, it was difficult with a three year old who prefers the bathtub.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful survey for Best Western of Harbor Springs! So glad you enjoyed your stay. Call us directly when booking your next reservation. All but four guest room bathrooms received brand new walk-in showers during our latest renovation. If a guest room with a bathtub is available for the duration of your stay, we would be happy to reserve it for you. We have made note of your comments regarding breakfast. Thank you. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Nice clean stay. Renovated room, comfortable bed with shower but no tub.Good location between petoskey and harbor springs. Friendly staff that was helpful in making suggestions for things to do or places to eat. Would definitely stay again.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time to fill out a great survey for Best Western of Harbor Springs! We are happy you enjoyed your stay with us. Looking forward to welcoming you back soon.

After reading all the wonderful reviews, I probably expected more than I should have. Understand that this is a motel, not a hotel, one floor with doors opening to the outside. When traveling with younger kids, I'm not fond of this kind of setup, for safety reasons. That said, this is a nice, clean facility, recently renovated. We stayed in a double queen room with two queen beds and the room was a decent size. Beds were pretty comfy and the pillows were plush for a good night's sleep. Relatively quiet if you like to sleep in. The breakfast options were slim: two types of cereal, waffles, boiled eggs, breakfast sandwiches, muffins, coffee and juice. We ate there once because we couldn't fathom eating the same thing every day for 6 days. I think it's worth noting that this facility is located conveniently between Petoskey and Harbor Springs and convenient for day trips to Mackinac Island and other cool towns up north.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to complete a survey for the Best Western of Harbor Springs! I am glad we were able to offer you and your family a clean, secure and friendly property for your stay in Northern Michigan. I am sorry the layout of our property was not to your preference. Many families, baseball and soccer teams enjoy our property because there are no stairs to maneuver and there is a great deal of green space for children to run around and play. I have made note of your comments regarding breakfast - Thank you. Certainly hope you had a chance to enjoy breakfast at Turkey's, in downtown Harbor Springs. If not, I'm sure you will enjoy that restaurant's breakfast menu next time you are in town. Thanks again for your survey. Looking forward to welcoming your family back to the Best Western of Harbor Springs.

This hotel is a gem! Every aspect of our stay was excellent! The staff does an awesome job. Checkin and checkout was great! Hotel is spotless! Very clean and updated rooms, comfortable beds - my husband and I slept great! The breakfast is by far the best! We will definitely be staying here again. Everyone from the owner to the housekeeping staff made sure that everything was taken care of .

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your most excellent survey for Best Western of Harbor Springs! Words like yours makes us happy to be in the hospitality industry!! So good to know our guests are happy with the big renovation, amenities and our level of customer service. When you are ready to return to beautiful Harbor Springs, please call us directly to make your reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!

Traveling through to the Upper Peninsula and realized this would be about as far as we could go and would need to stop for the night. Decided to be hip and use the smart phone to look for reviews on Trip Advisor. The Best Western in Harbor Springs not only had great reviews, we could book through Trip Advisor and get a rate less than half the rate published elsewhere. Was our first time using the Trip Advisor online booking service, was easy to use and worked perfectly--even for a middle age lady using fingers on the phone from the passenger seat in the car bouncing down a bad road! The check-in process was quick and easy upon arrival, and the front desk staff spent over 30 minutes answering our questions about things to see and do in the area and in the U.P., and the best routes to get there. They even took time to check the weather forecast and advise modifications to our plans so that we'd have good weather for those activities that would require it. The breakfast area is a little small and cramped for the number of folks trying to use it at the same time, but all the guests patiently made it work. It had been listed as "continental breakfast" so I was pleasantly surprised to see there were some hot items as well--make your own waffles and a generous variety of breakfast sandwiches and breakfast burritos that could be microwaved. Our room itself was spotless and obviously recently updated, including a Keurig coffeemaker. Bathroom had a beautifully tiled walk-in shower (no tub) giving the room a more upscale feel. The entire property was very well-maintained and clean. You can't go wrong with staying here.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your fabulous survey for Best Western of Harbor Springs! Your words are music to our ears! So glad making your reservation on line was easy and accurate. Thrilled you enjoyed the check-in process at the front desk. Also very happy you enjoyed your guest room. Much time and effort goes into keeping our property up to date. So it's good to know you enjoyed all aspects of your stay at Best Western of Harbor Springs! Looking forward to welcoming you back to the Best Western of Harbor Springs in the future.

Great place to stop and rest up and even neat a little. Super clean, very pleasant staff. The price was excellent for what we got which included amenities like pool, complimentary breakfast, fitness center and laundry. We picked up pizza from Pipers and got beer and wine from the General Store nearby and had a nice picnic in the large yard. There is ample space to run the kids around and a play set with swings. Hubbie ran on a path around the lake that has access right near the rooms. Would stay here again for sure!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time out of your busy day to write a glowing survey for Best Western of Harbor Springs! So glad you enjoyed your much too brief stay with us. Our location is great - just three miles from downtown Harbor Springs and eight miles from Petoskey. Young families enjoy our property due to all of the green space; broken up in different areas, the most popular swing set, indoor pool and hot tub, and the close viewing area of small jets/planes taking off and landing at the nearby airport. Next time your return, be sure to visit Pond Hill Farm. Your children will love it! Looking forward to welcoming you back to the Best Western of Harbor Springs!

We stayed here last year and were so impressed that we made a return visit. It's even better! All of the rooms have been upgraded with new bathroom facilities, carpet and new furniture coming soon. The breakfast area has also been updated. The breakfast offerings are above the usual fare, from Jimmy Dean Breakfast sandwiches to fresh picked blueberries, and much more in between. The owner is unobtrusively present in the breakfast room, making sure each guest is comfortable and satisfied. The pool area is pristine; the hot tub one of the best ever. The grounds are lovely and well maintained. There are a variety of rooms to fit every need. You will be very pleased with this establishment!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We are so pleased you returned to Best Western of Harbor Springs and that you enjoy the renovations that have been done! A lot of time and effort has been put into this project and it's great to see our guests happy with the results. We look forward to your comments once our renovations are completed. Come back and see us soon!

Extremely well maintained exterior and rooms. Very comfortable beds. Very clean. Kureg in the room so we had good coffee. My only disappointment was that the breakfast needs more hot selections. Waffle maker and microwave b'kfast sandwiches were about it. To their defense, it was advertised as continental breakfast and that's what we got. I still highlt recommend the place.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We are very happy you enjoyed your stay at Best Western of Harbor Springs and thank you for taking time out of your busy day to complete a survey. Thank you very much for your comments regarding our breakfast. I would like to respond by letting you know all Best Westerns are not created equal. There are several levels of properties within the Best Western brand. Some properties are Base Level and have the most basic standards of lodging and amenities to meet. The next level is known a Plus Level and has more and higher end amenities offered. The very top level is the Premier Level - high end amenities in addition to conference centers, restaurants and lounges. Technically, the Best Western of Harbor Springs is a Base Level property, meeting all but a couple of the amenities requirements of a Plus Level Property. We have upgraded many of our amenities to meet the needs of the type of guests who visit our beautiful resort area. Breakfast is an area in which we struggle meeting our guest's expectations. Our Breakfast Room meets all requirements of a Base Level Best Western, even though we do not serve breakfast in our lobby. As you know, our Breakfast Room is not large enough to set up a true breakfast buffet with scrambled eggs, bacon, hash browns and such - as a Plus Level property would. Also, we do not have a restaurant kitchen on property - as a Premier Level property would. So, we do what we can do on a safe and consistent basis - a Continental Breakfast which is required of all Base Level properties. Please know we respond to guest comments regarding preference of products where we can. Once again, thank you very much for your comments and survey. We look forward to welcoming you back to the Best Western of Harbor Springs!

Bike path runs around the back of the hotel, so you can enter from the property. The hotel is located so that if your a weekend rider you can take your time and ride comfortably at your own pace. We were novice bikers and had no problem going to Harbor Springs. Both Petoskey and Charevioux had rather challenging hill's on the return trips. But after a week of riding we learned how to navigate the hills easier.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
We have many cyclists stay at our property due to our close proximity to the Wheel Way and the Tunnel of Trees. The Wheel Way is a paved bicycle trail from Harbor Springs to Charlevoix. What a beautiful ride along the shores of Little Traverse Bay, following the same path as the old scenic railway cars of yesteryear! Your right, the ride back from Charlevoix and Petoskey can be very challenging. Several cycling clubs use our property as a hub while they bike up through the stunning Tunnel of Trees or up to Mackinaw City, where they hop on a ferry to Mackinac Island. We are happy you took part in one of the most beautiful attractions in the Little Traverse Bay region. Looking forward to welcoming you back to the Best Western of Harbor Springs!

This was a slam dunk for me. Not having much knowledge of the hotel prior I was pleasantly surprised. The pictures did not do it justice. It was very nice and clean. Close to everything in either Petoskey or Harbor Springs. Love the area and will stay again.

Family owned and run very well. Room had been nicely updated. Fridge and microwave was nice to have. Small gym and indoor pool was nice enough. Plenty of seating around the property to enjoy the beautiful summer days. Very convenient to the airport if you need access to it.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your kind words. We are very happy you enjoyed your stay at Best Western of Harbor Springs! Our staff takes great pride in offering a clean and secure property for our guests. New room furniture, room lighting fixtures, curtains and bedding will arrive this fall capping off our current renovation project. It's been a busy project, but our guests are quite happy with the results - which makes it all worth while. Come see us again and let us know what you think of the completed project. Looking forward to welcoming you back to the Best Western of Harbor Springs!

Best Western Harbor Springs is by far the best hotel/motel I have stayed at ever. The owners and employees are passionate about there work and property. I would highly recommend staying here while exploring Harbor Springs and surrounding area.

staff very helpful and the room was recently updated and very clean bed was very comfortable would stay there again breakfast had waffles and jimmy dean sausages which were delicious also had a pool which looked very inviting but we did not bring our swimsuits

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for the wonderful survey for Best Western of Harbor Springs! Your words are music to our staff's ears! We all work very hard to ensure guest satisfaction in cleanliness, service and security. We look forward to welcoming you back to Best Western of Harbor Springs!

The location of this motel is perfect. It is equidistant between Petoskey and Harbor Springs and on the road to Mackinac Island. The rooms are clean and currently being remodeled. The bathroom in our unit had already been redone. The shower was very well- designed and safe. The staff and owners were pleasant. The lady at the desk gave us great touring and dining advice. Great place for staying while visiting northern Michigan.

This is a family owned hotel. Exceptional place. The room we had booked had a large jetted tub and it was so clean. Had an indoor pool, breakfast and wifi. It is close to both Harbor Springs and Petoskey. I am sure you would enjoy you stay as we did.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank your for your wonderful survey for Best Western of Harbor Springs! It is our goal for all guests to experience our property as you have. Certainly hope you will return again soon!

Beautiful accommodations. Updated, modern and super clean. Nice pool, hot tub and workout room. Very friendly and helpful staff. Close to area attractions, bike path and Harbor Springs activities. Can't wait to plan a return trip. Will definitely recommend to friends and family.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful review of Best Western of Harbor Springs! Our staff takes great pride in fulfilling guests' needs while away from home. So glad you enjoyed your stay with us as well as area attractions. Call us directly when reserving your guest room for your return trip to Harbor Springs! Looking forward to welcoming you back to Best Western of Harbor Springs!

If you are on a budget, but still value having a nice, clean hotel - - this is a great choice for Harbor Springs! - - Vacation rentals are very expensive in this area, so having this very nice Best Western available is a nice choice for budget-minded travelers. - - - We asked for a room around back (to avoid highway noise) and it was very quiet. - - Breakfast was nice, we enjoyed the sandwich. Met one of the owner's sons, very nice gentlemen. Would definitely stay again.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! So glad you enjoyed your recent stay. We pride ourselves on being able to provide clean, friendly and secure lodgings for our guests. Certainly hope we will have an opportunity to welcome you back to Best Western of Harbor Springs!

The rooms are impeccably clean. This property is top-notch, very well maintained. They just completed a renovation and are bringing in new furniture, not that it's needed. Spent time talking with the Manager, Mike, great guy. I highly recommend this property.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your kind survey of Best Western of Harbor Springs! We are excited to have completed the first leg of this year's renovations. Guests have been very happy with the new guest room bathrooms and room layouts. In the autumn, new guest room furniture, curtains, bedspreads and lighting fixtures will arrive. Be sure to let us know what you think of the finished project. Looking forward to welcoming you back to Best Western of Harbor Springs!

The hotel is always great - the rooms are clean - the staff is helpful & friendly - pool & breakfast areas are outstanding. The recent remodel is another plus - the owner are always improving the property.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for returning to the Best Western of Harbor Springs and for the excellent survey! Your return is the highest compliment we could receive. The current renovation is coming along nicely. Have received many positive comments from guests as more and more guest rooms become available after renovation. Guests really like the new showers. Come back this fall and let us know what you think of the new guest room furniture and dressings. Looking forward to welcoming you back to Best Western of Harbor Springs!

We were totally thrilled with the service we received at this hotel. The staff was extremely helpful, and friendly. The hotel is being renovated, but it isn't a bother at all. Our room was newly renovated and is beautiful with many pillows, and a kuerig coffee maker. The towels were nice and thick and the bed was very comfortable. We met Michael, the manager who went out of his way to talk to us and welcome us to the hotel. I don't think I have ever felt so welcome as I did at this Best Western. It is extremely easy to get into your room because it is a hotel, so no stairs to take! The pool, and hot tub were fantastic. My favorite part was the well supplied continental breakfast. Make your own waffles, complete with fresh blueberries if desired, hard boiled eggs, and to my surprise, even gluten free cereal! Thank you for a very lovely stay at your hotel. I cannot wait to come back!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your most kind survey for Best Western of Harbor Springs! We are pleased you enjoyed your stay and we exceeded your expectations, even during an extensive renovation. I'm with you, the waffles are the best! They smell so good - with or without blueberries. Please return soon to see our completed current phase of renovation, which will showcase our updated guest rooms; from new bath design, new carpets, new furniture and décor. Scheduled completion of this phase is autumn, 2016. Looking forward to welcoming you back to the Best Western of Harbor Springs!

It was extremely clean and the staff where great! It was an older building that was completely renovated with an outdoor entry but it is well decorated and spotless. It has a pool and whirlpool. It has a fitness centre that is currently being remodelled The breakfast area is spotless with a very good selection..

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for your wonderful survey of Best Western of Harbor Springs! Our staff takes great pride in offering our guests a friendly, clean and secure place to stay and play. Looking forward to welcoming you back!

Wonderful stay at a property in which the entire staff is totally engaged in making sure your stay meets your needs. From the time we checked in the staff was courteous and informative. They helped us with recommendations for dining experiences and how to be part of the crowd or avoid it if that is what we wanted to do.

Great stay at a convenient and renovated hotel. The rooms are large and updated, with Keurig coffee machines, new bathrooms, and flat screen televisions. Lots of pillow choices on comfortable beds. The staff are truly inviting, being friendly and efficient. This hotel is a good choice for solos, families, or anyone looking to stay in the Harbor Springs/Petoskey area. Close to all skiing, lakes, and public water access.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to write a wonderful survey for Best Western of Harbor Springs! We strive to improve our property on a regular basis, so our guests are comfortable and feel secure. We have started phase one of our most recent renovation projects. Currently in the process of updating each guest room bathroom and bringing our barrier free guest rooms up to current codes. This fall we expect new carpet and furniture to arrive for installation. You should see many updates when you return next ski season. Looking forward to welcoming you back to Best Western of Harbor Springs!

This is a wonderful motel in a prime location for outdoor activities. The staff was super and the rooms were perfect for our needs--super clean and very comfy. The pool area is nice and the breakfast in morning was lite but met our needs. We will definitely be staying here again!

For the price this is an excellent place to stay for the beauty that the entire area has to offer. The breakfast nook is small but grab what you need and head back to your room. i had to dress up though because it was chilly and you have to walk outside to get to breakfast and the pool. We are planning to stay here again. the ski resorts are close by and this hotel is a lot cheaper than staying there.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you for your kind survey for Best Western of Harbor Springs! You are right, our location is only five minutes from Nubs Nob and Boyne Highlands ski resorts. The Boyne Mountain ski resort is only forty-five minutes south of us. The first flake of snow fills our property with skiers! Certainly hope you will join us again next ski season, or maybe this summer to play golf.

If skiing in the Petosky area, this is a great location. Hotel is clean and affordable. The bed was very comfortable. The breakfast was good. Staff was helpful and curteous. They offered a ski discount when we mentioned we'd be skiing the next day. That was an added plus!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking the time to write a wonderful review for the Best Western of Harbor Springs! To ensure our guests keep returning, our property is undergoing the first phase of renovations this spring. We have started replacing the bathrooms and bringing the barrier-free guest rooms up to current codes. This fall, guests will find new carpet and furniture in guest rooms. Watch for changes throughout the year!

We stay at this motel each time we ski Nub's Nob... The hotel is 3 miles to the ski hills; its fairly priced; super clean; beautiful new pool and hot tub areas and the hotel staff are so polite and helpful to us! We will definitely stay there again this summer when we take our annually "Up North Trip"... Capt Jim

In its class, this establishment is among the best, if not the best, hotel at which we have stayed. The staff is marvelous, the rooms comfortable, and the amenities are top notch. We stay at this Harbor Springs Best Western, whenever we go skiing at Nubs Nob and Boyne Highlands. Our experience with this hotel spans a number of years, and they have diligently maintained the excellent quality of their property and services. Only regret is that we did not discover them sooner. Wish we had dis

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time to write such an outstanding review for the Best Western of Harbor Springs! Our staff strives to offer consistent and friendly service to our guests. Your kind words are reward for all the hard work which goes into presenting Best Western of Harbor Springs in the best light possible. As any business owner will tell you, return guests/patrons/consumers are the bread and butter which keep our small businesses afloat. It is good to know that we are traveling down the correct path. Our wish is to welcome you and your family back for many years to come. Looking forward to your return.

This hotel lives up to the hype. Just minutes from Nubs Nob or Boyne Highlands, this place keeps the parents and kids happy while keeping prices in check. Breakfast was great, we used the pool and hot tub daily, and location location location!

Exceptional operation, squeaky clean, great staff and good value. Easy to find, central location for all seasonal activities. Ample parking ,easy room access with comfortable outside area. Fitness room and pool area are a favorite amenity.

We just stayed at this motel again for one night for our son's annual Nubs Nob ski race and again we are very satisfied. The staff our wonderful. The whole facility is very clean. The amenities for a motel and what we expect are very good - hairdryer, microwave, small fridge, soaps, plenty of towels, etc. My side of one of the double beds was uncomfortable this time...felt like a big dip under my back area. We did not report this as it was only the one night. Also, we had very noisy neighbors on one side late at night while we were going to bed (11:30pm) and after asking them twice to quiet down, we called the front desk and promptly heard their phone ring and they did quiet down somewhat. But we know that not the hotel's fault, it happens! We LOVE LOVE LOVE the service at their included continental breakfast. It's continental so we only expect so much but they have a plentiful supply of beverages, yogurts, waffle maker, fresh fruit, cereals incl. oatmeat, breads/bagels/yummy muffins, etc. They even have egg mcmuffin type sandwiches and breakfast burritos in the fridge you can heat up. We also like their pool/hot tub - it's very warm in there but great if you are swimming! I mentioned it's all very clean at this motel. The staff are all very nice, attentive and efficient. We can't say enough about this motel very near the ski resorts!

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time to write such a great review, about Best Western of Harbor Springs, for all future travelers and skiers to read! We are excited you have returned year after year. With excellent ski conditions, our property has been full the last three weekends. I am sorry your sleep was interrupted, but glad you called to front desk so we could make matters better. When making your next reservation, please request a corner room, which may help with noise control. So glad you enjoyed the Expanded Continental Breakfast - it is very popular. The waffles are always a hit! We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

Wow, we just had another great stay at this motel, if you need a place to stay for any reason you need to stay here. I would not think of any other place to stay in Harbor Springs. This location is " top drawer". We have been staying here for the past 4 years during ski weekends with the family. Great fresh clean rooms,excellent breakfast bar, new indoor pool with handicap lifts if you need one for your family stay. Sandy at the front desk is great.

This hotel is family run and really knows how to care for their guests. It is very comfortable with an excellent choice of breakfast foods and a relaxing indoor pool and hot tub. Two Queen beds in each room that are very comfortable and recent upgrades include a fridge and microwave plus Keurig coffee available in each room.

Mike and Lora E, General Manager at BEST WESTERN of Harbor Springs, responded to this review
Thank you so much for taking time to leave such a positive review. A great deal of energy goes into ensuring the guests of the Best Western of Harbor Springs have a clean and friendly experience. Much thought goes into the upgrading of guest rooms and public spaces. It's nice to know the time and effort of our staff is appreciated by wonderful guests like you. We look forward to welcoming you back to the Best Western of Harbor Springs!