Best Western Plus Hotel Emerald Inn & Suites, Garden City

Great visit to this location! Had excellent customer service. Beautiful hotel which was clean and well maintained. Comfortable rooms and a great nights sleep. Couldn't have asked for anything more. Thank you.

The people we met at this hotel were beyond nice. They all seemed to have very good attitudes. The place was clean and had looked to be kept in good condition. There is a nice pool and hot tub although I didn't use them. The Fitness room had standard equipment that worked well but not fancy. Breakfast was good and there was lots of options.

We got the 2 queen bed suite. It had plenty of room for kids to visit with grandpa and enough counter space for us all to eat. We will definitely stay again. My father came for my wedding and we went to the saltwater pool and jacuzzi, it was very clean and relaxing.

We have never stayed at this Best Western on our cross country trips, we usually stay at the "other" hotel next door, but after the last stay there, which was disgusting, we decided to try this Best Western Plus. WE WISH WE HAD FOUND THIS ONE SOONER! Very nice hotel. We were in a hurry, and arrived late, but we will be back and hopefully have more time for the lounge and breakfast. We will definitely stay here again.

Do not let the updated look fool you. This place has paper thin walls. We could hear everything and it is impossible to rest. Food is Eh. We will not stay here again. We checked out as early as possible so we could find local breakfast. Left there exhausted and hungry.

Jamie Hansen, Owner at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I asked for a receptionist for an emergency to call the Person in the room as the wife is at the hospital and we've been trying to call him on the phone we thought he was sleeping but the receptionist does not cooperate. It was an emergency situation and if they believe that it was soliciting they could have confirmed the person if they knew the caller.

Jamie Hansen, Owner at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We come to the area to visit family a couple times a year. We just recently starting staying at the Best Western and we love it. The beds are super comfy and we always get a good nights sleep and the breakfast is excellent with plenty of options for all of us. The whole staff is friendly and the hotel is clean also.

This property is well maintained and clean. Would recommend for road weary travelers. Family friendly. Helpful check in attendents. Breakfast provisions quick and filling. good choice for families with small children

I was on a 5-day roadtrip with my teenage kids. Of the 4 places we stayed, this was by far the best. The room was laid out nicely, the bed and pillows were the most comfortable of our journey. The saltwater pool and hot tub were a welcome diversion. The wifi was great. Easy access to dining, shopping, entertainment and travel.

This was our first visit to a BW-Plus hotel and we were more than impressed. It is what a hotel should be. After 5 nights at a ‘no refund' facility, for which we reserved a year in advance because it was a national brand we had trusted, we will not make a ‘no refund' reservation again with that chain.

Great hotel with the best breakfast! The breakfast is different every day and each day is something good. Highly recommend staying here if your in Garden City, Kansas! Room are nice as well and very clean

I truly enjoyed my time here. Everyone was very nice. The room was nice and big and very cool whe we checked in. The room had everything we needed. The pool unfortunately had no heater, but the breakfast more than made up for it. The breakfast was beyond awesome. Everything was delicious from the eggs to the biscuits and gravy to the French toast. The milk was ice cold!!!

Dedinf was dirty with shoe mark on it like it hadn't been washed. The staff was rude, and pool was down. No notice of pool being broke. When we checked in or reserved the room and the pool was the big selling point on where to stay.

Jamie Hansen, Owner at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

So I wake up at 3am on my second night here scratching at my arms that were suddenly covered in big, red bug bites, turned on the light and found a bed bug on my covers!! I went to the front desk immediately, they put me in a new room immediately , I checked out at 8:00am and they have the gall to try and charge me for each night??? I brought it up and they said they can only give me a 1-night credit. The fact that they didn't immediately do that and I had to fight with them on it is insane! Honestly, the fact that they didn't credit my whole stay is crazy. How can I trust the new room didn't have bed bugs?? What if they're now in my stuff and I'm going home? What then?? Terrible customer service in that aspect. I wouldn't risk staying here if I were you! Goodness forbid you wake up with those bites and they don't credit you anything. Absolutely ridiculous. I was in room 320, just as a heads up to anyone who doesn't heed my warning. Where there is 1 bed bug in the open, there are always more hiding.

My wife and I spent the night here to have an easy day of driving on to Denver the following day. A very pleasant stay. The bed was very, very firm and not quite as comfortable as the bed we stayed in the previous night at another Best Western, but it was ok. The breakfast more than made up for it! The lady that was stocking the breakfast area was absolutely on point! Everything was hot, fresh and kept filled. The eggs were done and not runny, the potatoes perfect and the gravy hot and tasty. She was one really hard and efficient worker.

Lori Front Desk Manager, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the great review! We love Estella, she is great! I will let her know about your comments! Hope to see you again! Lori B./Front Desk Manager

I stayed here twice whiling traveling to and from Phoenix, Arizona. After driving 15 hours and arriving late (about 11pm each time) Donita was very helpful in setting me up in a room. The room was spacious and very clean as was the rest of the establishment. Estelle worked hard at keeping the breakfast area clean and spotless. There was a variety of food and fruit which was fresh and abundant. She and her helper, Jasmin I believe, were wonderful to talk to. I was so very Incredibly pleased with my stay here (my first vacation in just over 10 years) although, finding my way to entrance is a bit tricky, to be honest. I am planning another trip to Phoenix in August and I intend to stay here again due to the helpful staff and the wonderful decor throughout the building.

Lori Front Desk Manager, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the wonderful review! We look forward to seeing you again soon!

confusing on how to get to entrance. of hotel booked double room got assigned single room had receipt that showed what we booked they did get it changed it took a while. the room was average. would stay with them again.

Lori Front Desk Manager, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
I am sorry for your troubles! I am happy thhough that we were able to make the necessary changes to your reservation! Thanks for the review! Hope to see you again! Lori B./ Front Desk Manager

Rooms were spacious and clean. Staff was helpful. When not running the bar. Hire a bartender already. Other than the front desk having to play bartender also it was a very good experience. Dryers in guest laundry are a joke. 4 dollars and 2 hours later my clothes were still pretty wet

Lori Front Desk Manager, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
HI! The bar is an added ammenity, a perk if you will. We have the front desk person work it as there is not enough hours to employee a full time bar tender. We may have 10 people one night and zero the next, you just never know. Thanks for the review! Lori B/Front Desk Manager

I was impressed with motel as soon as I walked in. It seemed very clean which is important to me!! Lori upgraded my Husband to a suite immediately without asking since he is a Diamond member and she knew on a Saturday night they would be booked up. Only down fall was the bar was closed because of a new employee but that is understandable. We definitely would stay here again! We walked to Tequilas Mexican Restraunt which was amazing!!

Had a problem with room reservations upon check-in. 3 of us complained at different times and manager asked us to leave hotel. Then she called the police to “evict” us at about 10:30 on a Friday night. (We had already paid and been in rooms for about 5 hours.) Police visited, and were surprised at there being no situation. They had been called to “evict” my 82 and 81 year old parents, my sisters and myself, 60s and 50-something. You think the police have nothing better to do on a Friday night in this crazy world? Manager Lori was even trying to train a new employee. Hopefully Manager Lori gets some training on her own, like how to live after being fired.

Lori Burkhart, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Your opinion is one of many and my reviews speak for themselves. I hate to inform you that I was not fired, I can not make every guest happy as is the case with you. You are only saying part of the problem and I will let you have your say. Im sure people can tell by the way you left your review and the words you used that you were not very easy to work with. If anyone is concerned about this review please reach out to me personally at the hotel, 620-277-7100 and I will gladly tell you the whole story and the mistakes that were made and things I tried to remedy to no avail and the things that were done to make this guest happy.

they accept service animals but I did not feel that they really want service animals at this hotel. even though I made my reservation directly with the hotel, I did not feel welcomed. the hotel is very clean and the rooms are nice. they should have put trash bags in the outside trash container by the exit door for my room, it did not have a bag for several days.

We came over Easter weekend and the motel was wonderful! It's a beautiful motel and has beautiful rooms and indoor pool. The service was amazing as well! There are many places to shop and eat very close to the motel!

Best Western is not always my first choice. However, my stay at the Best Western Plus in Garden City exceeded ll of my expectations. The room and common areas are exceptionally clean, great water pressure in shower, comfortable beds, quiet location, bar is open. Sandra at the front desk gave me a WOW moment after we were both struggling with my internet connection. We exhausted all options and I walked away discouraged. Several minutes later she came and found me and gave me some new info to log in, I tried it and it worked. She clearly was not satisfied that she could not help me and she kept on trying until she found the solution, she saved my work weekend!

This has been the nicest Best Western I have ever stayed at, and I have been to many. From the cleanliness, to the staff, to the breakfast, EVERYTHING was amazing! Lori the front desk manager was exceptional and made my stay great! I would definitely stay here again and highly recommend! Thank You!

I always stay in BW Plus hotels and this was probably the worst one. Breakfast options limited, elevator not working, limited pool hours, uncensored music playing throughout hotel, and tv was not working in the room. Just everything was not up to the typical standard.

They place a $100.00 per night hold on your CC in addition to the room charge and take 3-5 days and act of congress to get it back. This is WAY too high compared to many other bestwestern and choice hotels that do not charge that. Had I known beforehand I'd would have stayed elsewhere.

I stayed four days here when my truck was in the shop getting fixed over the weekend. The staff was top of the line. The rooms were clean and I'm talking CLEAN CLEAN! These folks that work here really do work hard to make your stay here is the best it can be. The breakfast in the morning is awesome too! A great variety of food. Honestly the best breakfast I've found at a hotel before. The bar is fairly priced although slightly limited. The pool is a nice touch. It will work well for a family or two to swim at the same time. One member of staff I wanted to shout out is Lori. If you ever find yourself here I can promise you she will make your stay here as comfortable as possible and will hold a great conversation! The one thing I think the hotel should invest in would be an outdoor lounge. *A few tips* 1. The hotel next door to the north is NOT the same hotel so make sure you go to the right one when you go to check in. 2. It is cheaper to rent a car than to use the taxi service in this town. 3. Keep a little cash on you a few places have a higher card limit on purchases.

Clean hotel, great rooms, comfortable bed and pillows. Pool, Bar, breakfast, and mini store located on the premises. The staff was friendly and courteous. Lori, the manager, was fantastic and quite helpful. Great hotel!

Great comfortable stay at this Best Western! Minor issue with elevator not going down from second floor. Lori was great and made check in for our 4 rooms fast and professional. Rooms were nice and clean and very quiet during the night. We will be staying here any time we have to stay in the area!

I was extremely impressed with the Best Western in Garden City KS. The entire staff made my short stay very enjoyable. The hotel was located in a convenient area for my main reason for travel and for the various dining locations in Garden City. If I'm back this way I will again stay at this Best Western.

This is a very nice hotel. We were very satisfied that they had a full breakfast, open pool and fitness center. The services from employees were stellar. I will stay at this hotel chain again in the future

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us Valerie, we were happy to have you here with us. Don't hesitate to give us a call in the future and thanks for staying with people who care here at Best Western!

if you looking a hotel to stay in Garden City KS this is the Best i would recommend to anyone Room are Big & Clean Quit Location too,, Breakfast its a Buffet They are too many Selection to pick the Staff are friendly too

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Genesis. We greatly appreciate you as a regular guest and we will see you next time you stay with us, take care!

This is what you expect from a Best Western Plus. The lobby has a coffee bar this is available all day as well as a bar and lounge area to just hang out in. The room was clean, well lit, and had plenty of outlets. For a business traveler you will not find a better option in Garden City. I was here on a business trip and had multiple computer monitors allowing me to work after meetings and there was never an issue with outlets or quality of the internet. There is also a wide selection of restaurants and a wal-mart within a 5 minute radius. My only mistake was booking a different hotel for my other two nights, I will never stay anywhere else but here when I travel to Garden City.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We greatly appreciate the awesome review Kenneth! Please come back and see us again sometime soon, as we appreciate you as a customer of ours. Thanks for staying with people who care here at Best Western!

The Best Western in Garden City was clean, decorated well, and the staff was amazing! I would recommend the Best Western Plus Emerald Inn and Suites in Garden City, Kansas to anyone who appreciates great service and comfortable accommodations for a fair price.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We appreciate your business with us and don't hesitate to give us a call to book again, take care!

I had to travel for work. I normally stay at Best Western Plus, wherever I go. I loved my stay! The staff were all nice and polite and very helpful. It was nice and quiet. Make sure you go for breakfast. The staff that take care of breakfast was a wonderful delight to chat with. She was very helpful and remembered me everyday.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed everything with your stay with us and that breakfast was enjoyable for you. Thanks for staying with people who care here at Best Western!

This hotel is located close to shopping, eating, & activities. Beds are very comfortable, good view and quiet. Vanessa was a bright spot every morning making sure we had what we needed for our room. Estrella was such a delight providing wonderful homemade salsa, hot food, clean area for breakfast. Leah and Mark gave excellent recommendations for restaurants. Definitely will stay again!

This was the nicest Best Western hotel we stayed in. Room was clean, bed was comfy. Public areas were very nice and clean. Breakfast was good with lots of option - biscuits & gravy, scrambled eggs, sausage, oatmeal, pastries and dry cereals. Coffee was decent. A little tough to find. It's behind the Taco Bell.

Excellent hotel and service, during a time where cleanliness is everything, Best Western goes above and beyond to make sure your well taken care of. The hotel and rooms were extremely clean, they offered breakfast, and their customer service was the best I've ever experienced.

Beautiful hotel, clean, staff very attentive. Breakfast choices excellent and attendant very helpful and efficient. Real dishes and mugs - not paper. A pancake making machine cranking out perfect, hot pancakes! Swimming pool clean. Our favorite hotel so far on a trip across country,

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff was happy to read about your breakfast experience. We appreciate your business with us and please come back and stay with us again soon!

The hotel room was clean, the bed was comfortable, the complimentary breakfast was great! Why only three stars? Because the walls are thin. We heard every noise from the room above us. We stayed two nights, one week apart, and had the same experience each night!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you enjoyed your room and the complimentary breakfast! Sorry it was noisy during your stay, we can always give you a room on the third floor where no one is located above you to help you out if a guest is being noisy. Just let us know what we can do for you in the future, thanks for staying with us!

One of the best night's sleep on our trip. Staff was courteous and helpful. The room was in excellent condition, spotlessly clean. In fact we actually thought the hotel was new. We didn't make it in time for breakfast but the staff let us eat anyway. Very pleasant experience all the way.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us and we greatly appreciate the review!

Best Of the Best Western Hotels I have stayed. Lovely from the moment you enter. Exceptional customer service. Extremely comfortable rooms, beds and pillows. Love the ceiling fan in room. Breakfast is hot and outstanding. I will always go out of my way to stay there.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for you business with us and we hope to see you return in the near future!

The hotel was very nice and clean. Staff was very friendly an helpful. Great hot breakfast. Nice pool (saltwater pool) and hot tub area with a bathroom. One of the best exercise rooms I've experienced while traveling

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the perfect rating. We were happy to read your review and happy to ready you enjoyed the full circuit gym we have. Thanks for staying with people who care!

The hotel was great. The staff was friendly. We had 5 in our group the room had a sofa bed. Large rooms. The breakfast was wonderful and the attendant kept it well stocked. She was very friendly. They have fresh brewed coffee instead of out of a machine like several locations have went to. Horrible coffee out of machines.

This hotel is in tip top shape with the most modernized amenities. Air conditioning was very efficient. TV had lots of channels. Beds were super clean, white and expertly made. Thank you room service staff! Special breakfasts aside normal fare was a cool feature! Nice, clean atmosphere. All in all, my favorite Best Western this year!

I would not stay at this hotel. They do not let their reservation desk know about issues, such as elevators are broken. It was too late for us to cancel our reservation and they did not even offer us a refund or another free night. If it wasn't 11pm, I would have left and found another hotel!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We apologize that the elevator was down, it was beyond our control. The elevator was down for just a matter of several hours as the technician had to drive 4 hours from Wichita, KS to fix it. It was fixed on the same day, sorry if this inconvenienced you but we did all we could do to get the elevator situation resolved. We let you know of this issue at check in time and your reservation couldn't be cancelled as we have a 24 hour cancellation period.

Extremely comfortable, wonderful amenities, spotlessly clean, delicious breakfast, strong WiFi, very nice staff. Excellent value. Will definitely stay again! Sheets were very soft. Breakfast included eggs, delicious sausage, potatoes, biscuits & gravy, oatmeal, fruit, yogurt, cereals, pastries, and great coffee! A+++!!!

After several stays in Best Western Hotels...this location is the nicest and we feel has was the best stay for my wife and me. Second time that we've stayed here. We were both impressed with the quality of the free breakfast served in the lobby. Nice job!

Took the kids down for a baseball tournament. Ended up checking in a day earlier than the rest of the team and the front desk was very accommodating. The kids and I enjoyed the complimentary breakfast, pool and fitness room. Beds were comfortable and the ceiling fan was nice touch.

Recognition of your rewards members at check in. Have stayed in this hotel several times and was in the system at the time. Checked in by direct call to BW hotel. I made the mistake of being use to sign in staff taking care of discounts, best room rate etc. Not the case this time. Up on receiving my quick checkout I I found I had been charged full house rate for my room. That morning their was no qualified staff available to assist me in my high the rate questions. Wait staff from the kitchen listened to my disappointment of rate for the room but had no way of helping me. Had a good breakfast as usual. In my 20+ years of being an awards member I have NEVER been charged the full rate. I still have close to 200000 points plus several BW charge cards to use up and discounts. I now know not to trust BW at check in. Over the years I have found calling the BW web site is a pain in the a** to use. I use Booking much better site and very informative and have never had a problem when booking a BW through Booking.

The Best Western Emerald Inn and Suites is excellent. We have not been able to travel as in past years but this motel exceeded our expectations. There was nothing that did not please us. The breakfast room was perfect and rivaled pre-Pandemic offerings. Del Chausse, Paso Robles, California

Guys, this hotel is both comfortable and beautiful but the breakfast is where it's at!!!! Estela made HOMEMADE salsa and it was SO good!!! Reminded myself and my husband of his mom's salsa and that says a lot! Her service was tops!! She was so friendly and helpful and super attentive to any and all our needs! The place was so clean and made us feel at home. If you're passing through this area, this is the place to stay!

Lori provided excellent service, getting our group checked in quickly, handling a variety of requests all with a smile. Highly reccommend. Beautiful updated hotel, hot breakfast bar and staff were phenomenal.

Everything was awesome. This was the best Best Western I've ever stayed in. Beautiful spacious very clean King Suite at a reasonable price. Excellent firm mattress with pillow top. 2 tvs. Great Breakfast, biscuits, gravy, eggs sausage and the usual cold fair too. Very nice cook. Great people at the front desk at check in and out. Easily the best hotel of our 14 day trip

Very inviting atmosphere when entering. You could smell the clean. Rooms were clean with a comfy bed & a ceiling fan! Our family enjoyed the pool and hot tub area which was very nice. They also served post COVID breakfast (yay!) with a good variety. Staff very helpful & friendly.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us and giving us positive feedback on your stay, take care!

We stayed one night at this wonderful hotel. The staff was friendly and helpful. The location worked well for us - we enjoyed the proximity to Parrot Cove. The hotel was nicely decorated and clean. The swimming pool and hot tub were a hit. Pricing was good. We will return!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to ready you had an impeccable stay! We enjoyed having you stay with us and thank you for your business.

Came to Garden City with friends to play golf. Hotel is located very conveniently to stores and restaurants in the area as well as highways to the golf courses. Great price for a very nice hotel. Comfortable bed and nice quality towels etc.

This hotel was clean with pleasant decor. The room was a bit dark with the lighting not very strong, but the beds were comfortable and everything worked great. The kitchen staff, Estela, was absolutely wonderful. She was very attentive, super friendly and approachable, and made my stay there welcoming. She kept the dining area clean at all times and provided the same friendly and prompt service to every guest I saw who came for breakfast. We had great conversation and if I stay here again, I look forward to seeing her again!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We look forward to seeing you come stay with us again. We appreciate your business and you kind words about the property. Thanks for staying with people who care here at Best Western!

There was no mask enforcement of any kind, even though there was signage throughout the hotel claiming to require proper face coverings in all common/shared spaces. Don't come here if you're at all concerned about pandemic safety because they don't care.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
All of our employees are required to wear facemasks and we let guests know at check in time that they are required. We take the safety of our guests and others very serious. Due to health concerns we can't force every single guest to wear a mask but do mention it to every guest at check in time. We care about the safety of others here at the hotel and will continue enforcing it like we have at the hotel level.

[Chorus] i beg your pardon, i was a guest at best western garden city kansas was fine a little pricey but i had good time when you stay you gotta give more money to live quid pro quo not on skid row i played my part in paying for nicest hotel in garden [Verse 1] city promised me things like free breakfast brings modified to grab and go in these times of covid I however passed it over well if sweet tea and coffee tempting time flew they would give me the works right now on a silver platter pancake waffle batter [Pre-Chorus] but no silverware and large groups no sorry till the pandemic subsides probably i overslept right through the breakfast oh man! [Chorus] housekeeper Martin did not knock in the morning or barge in along with the sunshine its always nice when they obey the sign my legs seemed hardened but comfy bed this hotel regarded [Verse 2] modern trendy and new and shower head Sassoon would approve water pressure daniel boone could handle the water flow just as strong as the next place i go to the indoor pool walk not leap, the waters run deep its average size and hot tub attached roundabout strong jets massage from the water spout [Pre-Chorus] So smile for a while and let's be jolly and deck the halls with boughs of holly only complaint i have water feature canned! [Chorus] I beg your pardon the pictures promised me shooting fountain along with the divine cable tv i watch to pass the time with Dolly Pardon and cnn congressman Ben Cardin

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
It was great reading along to the song you wrote for the hotel! We appreciate your business and hope you can come back and visit our hotel again soon!

We selected this accommodation based on reviews we read online while in route to Garden City. Our high expectations were completely satisfied. We wish in particular to recognize the great service provided by the front desk person Janeth! She provided exceptional service on the phone before arriving, when checking us in after our arrival, and the next morning when checking us out.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
I will let Janeth know of your very nice comments you wrote on this review and we thank you for taking the time to write about this property and our staff! Thanks for staying with people who care here at Best Western!

There was mold on walls, I paid $239 dollars for a room that had terrible carpet damage and it was just a disaster I went to talk to from desk employee at check out and seemed to me that employee didn't really care

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for letting us know of your concerns but when we checked your room after receiving this review nothing was found regarding what you wrote about, you might be thinking of the wrong hotel. We are a 5 year old property and the hotel is in good condition with no mold or structural damage. All of our employees are trained to take care of any situation that may arise and we do not recall not caring about any guest situation that was brought to our attention.

Best hotel in Garden City! The hotel looks new, pleasant decor, modern feel. It's very clean and very quiet! Best part they have a small bar/lounge and serve wine, beer and mixed drinks and can take them to your room if desired.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for your business and for staying with people who care here at Best Western!

We've stayed at many hotels and this was by far our best experience ever. The staff was courteous, helpful & prompt. The hotel was immaculate inside & out. Our room was clean and comfortable. The pool, hotel and area was clean and in good working order. The breakfast was actually good! (shocking since so many are just blah) We would highly recommend staying here if you are in the area, we will be for sure!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write such a wonderful review! We appreciate your business and don't hesitate to give us a call if you need reservations in the future!

I stayed one night and, after having a positive experience, it will be the first of many more to come. I plan to be in the area every month or two and will look no further than the Best Western Plus in Garden City.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read you enjoyed your stay! We look forward to seeing you come back to stay with us many more times in the future, take care!

This hotel is by far one of the best hotels I have ever stayed in. It's also a great place for the city it's located in. The amenities are great!! Even with covid, you can get a HOT breakfast. The bar is small but still good. Their pool and jacuzzi are so nice. I'm thinking it's salt water. The water was so clean. Our room was so nice and roomy. The shower was great. It felt real good after the road trip. It was very clean. If you have a chance, come to Garden City, KS and stay at this hotel.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for your review, it was very nice of you to write all of this. We let our staff know about the review and we thank you for staying with us!

Very helpful and willing to help. Would stay if Lori was working anytime. Only Lori. Lori was very good at multi tasking working the front desk and the bar. The hotel was kept clean. I would definitely come again

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for your comments about Lori and about the hotel. We appreciate your business and thanks for staying with people who care here at Best Western!

I always stay at this hotel when in Garden City. I travel for work and am in hotels about 70 nights out of the year. This place is by far one of the best places to stay in Western Kansas as well as Eastern Colorado.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
As always thanks for staying with us Chad. We appreciate your business and look forward to your next visit with us!

my stay was great. Very nice set up walking in. Check in was a smooth process. Help me get sign up for rewards. Rooms were very nice and clean. Breakfast was up scale then most hotel. The only thing I have to say is that I was happy with everything.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We are happy to read about your great stay with us. Glad everything met your expectations. Thanks for staying with people who care here at Best Western!

It was very clean, internet worked well. Breakfast and coffee was amazing. Estela was excellent in the mornings, she was so kind and welcoming it was a great way to start every day! The bar was beautiful and really well decorated for the season.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
We will let Estela our breakfast attendant know of your sincere and positive comments! We appreciate your business and thank you for staying with us here at Best Western.

Awesome clean and spacious rooms. Close by food and shopping. Whole family loved the pool and hot tub. Staff was very friendly and the made to order breakfast was super nice. The lobby and meeting area were very luxurious feeling providing a warm and come on in welcome home vibe.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
From what our staff is reading it seems like you really enjoyed all aspects of the hotel. We are thrilled to read you enjoyed our amenities and your stay with us. Come back and stay with us again soon!

Lori was great. The hotel is really nice. Highly recommend this hotel. Since I have to use at least 200 characters to leave a review I will keep typing. If in Garden City I suggest that you stay here.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great comments about our employee and hotel! Come back and stay with us again sometime soon. Thanks for staying with people who care!

Excellent and clean hotel. The breakfast lady was wonderful and very friendly!! I would definitely recommend this hotel especially for business travel. Lots of lights and secure parking lot. The highlight of my stay was the staff.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for complimenting our staff! We really appreciate you staying with us and hope to see you again soon!

Nicely decorated lobby and rooms; a step above for this class of hotel. Location near highway, easy to access but a little noisy. Bed was comfortable, shower/bath were small but clean and comfortable.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read you enjoyed your stay! Don't hesitate to give us a call with your hotel questions or whenever you would like to book with us next. Thanks for staying with people who care here at Best Western!

Beautiful hotel, close to retail and dinning. Excellent room and very clean throughout the hotel. Excellent amenities and beautiful decor. Check in and out process was very easy. We enjoyed our stay very much!

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us! We appreciate your business and look forward to your next stay with us. Thanks for staying with people who care here at Best Western!

Very nice hotel that has a hot breakfast and swimming pool and hot tub. Comfy bed! Softened water. Very nice. We loved it. They sold snack foods at the front desk which were very handy if you are too tired to go out to find dinner.

Mark Gerber, Guest Services / Front Office at Best Western Plus Emerald Inn & Suites, responded to this review
Sounds like you really enjoyed the hotel and what we have to offer! Thanks for staying with us and don't forget to stay with us again as we would love to have you back!

Front desk, cook and cleaning people were really courteous with us and try to make our stay comfortable, the cook even ask us how we want our meal to be prepare and the guy front desk try helping with everything he could

Mark Gerber, General Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read that you enjoyed your stay and the breakfast as well. Thanks for staying with people who care here at Best Western!

An unexpected road trip pleasure!! Highly recommend and will absolutely stay here again!! Service was wonderful with a welcoming and helpful staff!! Directions and info on local establishments proved quite helpful!! Excellent workout facility with including free weights with machines!! Thank you to the entire staff! Thanks Mark!

Mark Gerber, General Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write about the property. We appreciate your business and hope to see you again soon! Thanks for staying with people who care here at Best Western.

We stayed for a week and had a wonderful week. Each day we were greeted by Estel for breakfast, her burritos are amazing! We were out of town from FL and we were so appreciative of her service and making us feel so welcome! Housekeeping was sure to make sure everything was clean and orderly in each part of the hotel. It was such a wonderful experience and we are so grateful for the staff!

Mark Gerber, General Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write such a wonderful review! Glad your experience was top notch and if you're ever in the area, please come back and see us, thanks!

I last stayed here in 2017 and I'm glad to say nothing has changed! The staff is still amazing and the facility is still beautiful and well cared for, and as an extended stay guest - this trip was 9 weeks - those are huge factors! Mark, Sandra, Lynne, and Lexi at the front desk always have a smile and take the time to ask about my day. Morning breakfast with Estella is always a great start to the day (and at the time of this review she was having to deal with Covid-19 restrictions and STILL made breakfast great!) .

Mark Gerber, General Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We appreciate you staying with us! The staff knows about all your great compliments and we can't wait for you to stay again, take care!

Called ahead to verify an early checkin or later checkout ... checked in at 5am and told check out would be the next day ... was awakened at exactly 11am same day by knock on door ... left to check out at 3pm and found they decided to charge me for 2 days without telling me ... told to talk to manager in a couple days ... i will have bank reverse charge.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We don't usually rent rooms at 5 AM but due to Covid-19 we went ahead and honored your request. You were aware of a two day charge as our check in time is 3 PM and check out time of 11 AM. You were notified and signed a two night check in. We checked the housekeeping logs and there was a do not disturb sign on your door. Sorry for any inconvenience.

Wonderful place to stay! Very clean and the staff were all great! We stayed for 9 days and each day the complimentary breakfast from Estella, the kind lady in the kitchen ( her breakfast cooking and the salsa!) was definitely something to get out of bed for.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Your absolutely correct our breakfast is worth getting out of bed for! Our staff is happy to read you enjoyed everything about your stay. Thanks for staying with people who care here at Best Western!

Hotel was really nice. The room was spacious and bed was very comfortable. Staff was friendly. Nice location near stores and restaurants. Plentiful parking. Lobby is relaxing with water features. Bathroom had modern square shower head and soft towels.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for stopping by our property to enjoy what we have to offer. Thanks for staying with people who care here at Best Western, and we hope to see you again soon!

Beautiful facility. I enjoyed working out and it was relaxing. My room smelled wonderfiul and clean. Great Staff too, Very welcoming. Kudos to hispanic lady in charge of breakfast. She was always asking if there was something she could get you.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad to read that your room smelled good and everything was clean for you at the hotel! Come back and see us again soon, thanks!

I had a great room with sofa, 2 queen beds, 2 TVs. Room had microwave & fridge. Beds very comfortable and shower strong and hot. Breakfast buffet great - everything I could want including fresh fruit. Fitness center open 24hrs so I could actually use it early before work (limited at other hotels) and machines/weights/etc all in great shape and well maintained (worked good). Pool & hot tub good temperatures and clean. Have coffee and tea bar in lobby all day long. Perfect hotel for me on business trip. Was off main room and hard to see its sign of where to turn in so missed turn 1st time but overall a great, quiet location with lots of parking.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Carolyn, thanks for the review. The staff is happy to read that you enjoyed your stay, and approved of our awesome amenities! Thanks for staying with people who care here at Best Western.

Great experience, the staff and the facilities were fantastic only to be surpassed by the incredible complimentary breakfast, complete with: Eggs,bacon, two types of sausage,biscuits & gravy, pancakes,french toast, pastries, hot & cold cereals,toast & muffins,grits, juices & fruits of all kinds and great coffee that was served 24/7 and even in the room which in our case was a suite that included a jacuzzi in the bedroom and in the bath, an enormous shower that could easily hold a half dozen people. It included two shower heads which was a real treat. Did we have a good experience ?---YES Would we recommend it?---YES Would we come back?--- You better believe it!!!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write such a great review about this property! We appreciate your kindness and your loyalty to the Best Western brand. Come back and see us again in the future, thanks!

I have stayed at this Best Western 2 or 3 times and it is always a positive experience. The rooms and common areas are always clean and tidy. It has the best and most complete fitness rooms I have seen at a hotel of this level. The breakfast is always diverse and delicious. The breakfast manager, Estela, goes above and beyond, clearing plates when you're done, making sure guests have everything they need, and generally being very friendly.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read that you enjoyed your stays here, and Estela loves your positive feedback on her and her breakfast! Were happy here at Best Western to have you as a guest and we look forward to seeing you for your next visit!

The entire hotel was immaculate, Estelle in the breakfast room in the mornings was also fantastic, social, personable, a breath of fresh air. The exercise room was about the most complete that we've ever seen in a hotel, and we look for this while traveling, as we always exercise....

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review William! Glad you liked our full circuit exercise room as it seems to never disappoint with guests staying at our hotel. Thanks for staying with people who care here at Best Western!

With all the choices for hotels in Garden City, Kansas we were blessed with making the right choice. Words are not sufficient to share what a place this is. We travel cross country a lot and this is by far one of the best places we have ever stayed in. The reviews on Travelocity were 4.8 out of 5 for this “new” hotel. And believe me, it looks brand new so we can understand why guests write that in their reviews. So we were surprised when we found out it was 5 years old. The staff is amazing. Our welcome at the front desk was warm and genuine. We so wish we could remember her name, she is a new grandma of a 4 month little girl! The room was spacious, immaculate and beautifully appointed. The gym was quite large for a hotel with everything you could want. Breakfast was amazing with a large assortment of hot and cold selections. Tuesday is omelets cooked to order by Estelle. She runs the breakfast bar and is personality plus. Warm and welcoming, she made our day! She even makes homemade salsa for the eggs, so delicious we encouraged her to bottle it, truly! She has been there since the hotel opened, what does that tell you? We were fortunate to meet her boss as we left today. He feels lucky to have great staff, well we know it starts at the top, right! Our only disappointment is we were only staying one night! Thank you Estelle for making an overnight stay memorable in the very best way! We will see you again! Do yourself a favor, make this your home away from home.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
What a excellent review to read for this hotel! The staff cannot thank you enough for sharing your feedback, and we are truly glad that you stayed with us. We hope that you come back in the near future, and get to enjoy all of our amenities. We appreciate your business and thank you for staying with people who care here at Best Western!

This is my favorite Best Western Hotel. And, I stayed at probably 15 different ones this year alone. Great decor and service. Pool and hot tub best I've seen. Breakfast served up by Estella is out of this world. See attached photo for the breakfast menu the morning I ate there recently.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us, and the staff is happy to read that this is your favorite Best Western hotel! Come back and see us again soon.

Every time I stay at his hotel, I am very satisfied. They have come to know me by name, check in and out is very simple and quick. The room and staff never dissapoints, and the bed sleeps very well and the room is always very clean.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you Mr. Oakman for the review! We look forward to seeing you again for your future stays, take care.

This is a fist class hotel. It is squeaky clean, wonderfully decorated and very quiet. Possibly the only hotel on our trip where we did not hear conversations from the room next door. The shower was also awesome. Breakfast was excellent and even had REAL oatmeal with toppings available. (Especially great for a vegan.)

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read that you liked all of our amenities including the breakfast! Come stay with us again in the near future.

Garden City has the best Best Western motel In all of Kansas. In general overall you can't find a better better place to spend the night than at a Best Western. The food is always great the rooms are clean and the help is top in the industry. If you want to nitpick I suppose that even I could find something to complain about. Overall having stayed over onehundred nights in motels over the last year I still chose Best Western when ever possible.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
What an awesome review to read, the staff loved it! Thanks for being a guest at our hotel, and we look forward to seeing you again.

This hotel was so clean and friendly. The breakfast was excellent with homemade items and the breakfast staff was so helpful and made sure we had what we needed. We had a suite for this trip because it was a couple days long, it was very nice and roomy. The hot tub was wonderful and work out room was very large and lots of equipment.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Dena, just read your review and the staff really does appreciate your nice comments. Come back and see us again in the near future, take care!

We stayed at this property overnight while traveling across country. AMAZING! Truly a high end look and feel, from front desk, lobby, and rooms. Breakfast was exceptional, including extras like dishware and silverware. Each staff member of property take ownership in their job in providing excellent service.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with people who care here at Best Western! We look forward to your future visits with us.

Awesome experience...staff friendly....actually breakfast with plates, silverware.....oatmeal was the best ever. Safe area for my Dailey walk. Will stay there every time I'm in the area THANK YOU TO ALL STAFF

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for staying with us! We will continue to provide you with the superior customer care you deserve for your future stays, thanks again!

We found this hotel on our way to California. Best Western is our go to for hotels and this one was on the way. Looks brand new inside and out. Staff at check in was very helpful with suggestions for dinner. Breakfast was very good a step above most.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The hotel staff appreciates your wonderful comments. Thanks for staying with people who care here at Best Western!

Great hotel with wonderful staff. We thought the hotel was brand new with how well kept it is (6 yrs old). Front desk staff accommodating. Would recommend this hotel to all travelers. Breakfast was hot, rooms super clean, everything worked as should. Staff shared good options for dining.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with people who care here at Best Western!

This is a beautiful and modern hotel with a lovely exterior and entrance. Everything was pleasant and clean and the front desk staff was friendly and helpful. The room was well decorated and comfortable with nice quality toiletries. I highly recommend!!

The staff were excellent and provided great service. The hotel is clean, comfortable, and they serve a very nice breakfast. We were in town for the wedding of our son in May and had a number of rooms. We really could not have been treated better!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for the positive highlights of your trip and about the hotel. We appreciate you staying with us and hope to see your group again soon, thanks!

Toilet seat was broken, disconnected on side, broken off. The first time I sat down it twisted badly. Reported it within 15 minutes of getting into room. They said it would be morning before fixing. Fine we left in morning to go visit family. Came back at 2:30 and it still wasn't fixed. She then offered to change room because it would be 4 pm before they could fix. We had a wedding to go to at 3:30 and did NOT have time for that. She promised it would be fixed at 4. I came in around 9pm and saw a young man coming out of our room with the empty box of new lid. That is terrible to take that long for a 15 minute job. The maid should have reported it before we were even in the room.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry that the toilet lid was broken on the toilet in your room, however we did get it fixed as soon as we could as you didn't want anyone in your room while you were getting ready for your wedding. As soon as the maintenance guy was available and you were ready for the toilet lid to be fixed we fixed it.

This hotel is very clean and staff was so friendly, especially Sandra at check in and the bar. Very nice!!We will stay here again when we travel to Garden City. Breakfast is very good, decor is beautiful!

I continue to be amazed at this Best Western in Garden City. I travel to many Best Western Hotels in the SouthWest and Garden City sets the highest standard among and hotel I have stayed in. They surprised me even more when they partnered with the Country Club just south of town for sandwiches delivered to the hotel or dining at the club house. The steaks on Tuesday night are perfect and the atmosphere is beautiful and relaxing. Upper class move Best Western. I cannot stop with mentioning Senora Estella with a big smile and good morning breakfast and Sandra at the front desk who always has a great smile and “Welcome back Mr Sweeney!”

This was our third time staying here. The rooms are so clean and very quiet. It's a beautiful hotel. The breakfast in the morning was delicious with lots of choices. Very friendly people working there. Will be back!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed your stay and we would like to thank you for staying with us! We will see you for your next stays when your in the area next!

This property is a model for all BW affiliated properties in terms of excellence in customer recognition and management of their property. Attention to detail is evident from the check in process, the cleanliness of the carpets in the hallways to the decor and detailing in guest rooms. Simple a superior experience!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The staff is happy to read you had a superior experience all the way around with your hotel visit. Don't forget to give us a call for your future stays and thanks for staying with people who care here at Best Western!

I did not know what to expect when I called to book this room. Mark answered the phone and I instantly knew I made the right choice. The facility was clean and inviting from the very beginning. The room was so pretty and clean as well. I'm a very picky person so when I say it was clean, well, it was clean. The staff was welcoming and helpful from check in to check out. I felt like I could count on them at every turn. I will recommend this place to friends and I will return to stay again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for taking the time to write about this hotel. We value your business and look forward to your future stays. Thanks for staying with people who care here at Best Western!

This is likely the nicest Best Western property in their corporate group. I always stay here when I come to Garden City. Thee BEST complimentary Breakfast buffet you will find in this level of hotel anywhere. Real dishes and silverware! Fresh flavorful offerings and the ultimate homemade salsa. Estela and Naomi run the kitchen and there is pride quality and cleanliness at every turn. Nice bar/lounge in the lobby. Beautiful pool area. Beds, linens and pillows are great and rooms are very nicely appointed overall. Mark, the manager is super responsive and professional. Well priced for the value received. I travel constantly and this one is a winner.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Wow, what a pleasure this was to read to our staff! We appreciate you taking the time to write this about our property and look forward for your return visits, take care.

all five stars here, great rooms and cable TV selection, above average breakfast, and great service from all, makes you feel at home, very clean and has newer Best Western decor, easy access to fast food, tell Mark we sent you

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us Mike! We will continue to provide you with the superior customer care you deserve every time you stay with us, thanks again!

I have stayed at this location many times and it never is dissapointing. I travel for work and this is one of the best places in southwestern Kansas. The entire hotel is very clean and modern. You must try the fresh salsa on the breakfast bar, very tasty.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for choosing us Chad! See you next time your in the area, thanks for staying with people who care here at Best Western!

Traveling from far west Colorado to Wichita, KS. Staying in Garden City allowed us a getaway in the western part of the state. With the salt water pool & hot tub and free breakfast, it allowed my family a relaxing experience after a long car ride. I highly recommend this hotel if you're in western Kansas.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying at our lovely hotel here in Garden City. The staff is happy to hear about your great comments, come back and see us soon!

Great Hospitality and great atmosphere breakfast was wonderful and the staff were amazing also excellent work to the staff and housekeeping also i had positive vibes and amazing service all together for my stay

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad that our customer service met your expectations and you thought the housekeeping did an excellent job. Don't hesitate to give us a call with whatever you need in the future!

This was the first time we had stayed at this location as our usual hotel was booked. It did not disappoint! The hotel is decorated in a fun and somewhat contemporary style and is very clean. The rooms were very nice and the hot breakfast changes on a daily basis. I think we might have found a new favorite!

This is the best chain motel/hotel our family has stayed at in quite some time. It's exceptionally clean, and our rooms were very comfortable. The facility is close to restaurants and stores and the staff is friendly and helpful.

Growing up best western wasn't a "bad" motel but it wasn't the 4 seasons either. Wow when I walked in I was shocked! What best western was this!? I had been on the road for the better half of 7 hours and was tired. Great staff. The breakfast was awesome. Very just Zen and relaxing. Like can I just permanently live here? What hotel has ceiling fans?! This one and it was great. My only complaint the bathtub didn't hold water. I definitely will be back to BW when I travel.

This was probably the best place I have ever stayed. Perfect for anything from business to just a short staycation wonderful staff and beautiful atmosphere. We will definitely stay again. Thank you for the great hospitality.

I typically seek out Best Western Hotels while traveling. Being a person who spends up to 200 nights a year in motel/hotels, it's important to me to get the best value for my money. This unit easily achieves the best that Best Western has to offer. Every member of the staff from the General Manager, PJ, to the Front Desk Manager, Mark, to the wonderful Breakfast Room Lady (she'll make you glad you got up today) really get you rolling in the morning. The hotel is conveniently located near many major restaurants and major chain shopping facilities..

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you Vernon for the wonderful review! Glad you have been enjoying your stays with us and we will continue to provide you with the customer service you expect! We will see you next time your in the area.

We were in town for a wedding and I highly recommend this place. The front desk staff was great. The halls are well lit and the place is spotless. The breakfast was included and pretty decent. Beds were comfortable.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you enjoyed the hotel and what we have to offer for our guests! Thanks for staying with people who care here at Best Western.

This hotel is fantastic and way superseded my expectations! The rooms are amazing and the hotel is very clean! I thoroughly enjoyed my stay there. We will be returning to this hotel for a longer stay later this summer! Way to step it up Best Western!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Michelle, thanks for taking the time out of your day to write this review. We appreciate the good words about the property and we will see you for your next stay, thanks again!

Rooms were clean, staff friendly, and the breakfast cook was the best. She definitely deserves a raise. I arrived for a full weeks stay. The staff kept the room spotless. I'd definitely recommend staying here if you want a positive experience.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the awesome review, I will let Estela the breakfast cook know about your great comments. Thanks for staying with people who care here at Best Western!

And glad we did. Really a nice place. Very clean and very friendly. Close to several dining options. Mark Gerber was very helpful and even became our bartender. We will definitely stay here again when we travel through Kansas.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for choosing out hotel for your stay. We are glad you came across our hotel and hope you choose us again in the future. Thanks for staying with people who care here at Best Western!

Not only was the hotel beautifully equipped interior and exterior but the personnel went out of their way to provide directions to the hotel as well as take my reservation from my automobile on the road at the last minute with ease. It was a stormy night and we had to make reservations on the fly. Then Garden City had highway construction. They assisted with both with a smile. Would recommend this hotel to anyone. No negative issues at all.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing good comments about the property, we appreciate them! Come back and see again and we will continue to provide you with the customer service that you expect, thanks again!

great place real close to all kinds of restaurants and stores.. beds were great rooms clean lobby and restaurant clean. parking was easy to get to.would be more then happy to book here again, best stay in town.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read that this is the best stay you have had and that you enjoyed everything. Thanks for staying with people who care here at Best Western!

I travel for business and have stayed at this place several times. The cleanliness of this hotel is excellent, and the staff is always friendly and accomodating. The fitness area far exceeds most hotel fitness rooms. I would strongly recommend you stay here.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for your nice review! Its always a pleasure to have you stay with us Chad and we look forward to you future stays, take care.

Pleasant clean property. Freindly staff. Good breakfast with plenty to eat. Wanted for nothing as they had a lounge and snack shop and cookies. Easy on and off the road. I highly recommend this great hotel.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review about the property. We will always be here for you to provide the superior customer care you deserve, thanks again!

Needed a room for next day appointment and this was perfect. Great breakfast. Need to check for future visits to see if handicapped rooms are available. Little hard to find in the dark, drove to the other hotel before finding this one.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing a review about the hotel! We appreciate your business and look forward to your future visits and the staff is glad you enjoyed your stay.

Was there because my sick Mother was in the hospital there, Upon leaving, found that I was my rooms deadbolt was jammed. Called the front desk, and the young man working only offered to try his keycard to unlock it! (Twice) I asked if I could get out the window and he said, "You can try, but was concerned about damaging the screen! I had to figure out how to remove the screen while he went back inside. It had snowed a lot and was freezing cold. I got out, with no help from him. He stood on the sidewalk and watched me climb out into the snow, and haul my suitcase and purse over the sill! Front desk staff needs to be trained in a situation like this! And should know who to call, if he can't handle the situation! I was a nice Hotel...clean and well decorated. Comfy bed.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Very sorry to hear about your deadbolt situation, the maintenance staff has found the issue and fixed the problem. Sorry that you had to go through the problem of not being able to get out of your door to your room. As a front desk manager I felt like i did absolutely all I could to help you out. I couldn't get in your room with a key card and tried to find a key card that would open the deadbolt but nothing worked. When I came outside I was just trying to help and assist with getting the screen open and just making sure you didn't damage the screen is all since it wasn't budging open at all. I didn't want there to be a second issue on our hands. When I went back inside to see if anyone was at the desk since that was my job duty and to see if there was any other way to open the door, I was met by you at the exit door upon returning to go back outside to see if you got the screen open from the window. At this point you had already climbed out the window. I never watched you climb out of the window, I was inside trying to figure things out some more like I previously mentioned. The staff is very sorry you had the deadbolt problem but I was trying to take one step at a time while watching the front desk for guests and trying to solve the issue at hand.

Of all the Best Westerns I've stayed in over my life, the one in Garden City does the best job at providing a clean, well-kept, accommodating environment for the guests. Both of my stays have met my needs. The rooms are clean, a good breakfast is prepared, the amenities rival other, more expensive chains. Well done, and keep up the good work!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review about our property! Come back and see us so we can provide you with the superior guest service you deserve. Thanks for staying with us.

We stayed just one night as we were in town for a funeral. The staff was very friendly and attentive, especially at breakfast. The food was good. The toilet ran and ran, so we ended up turning off the water to it, and told the front desk the next morning.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The staff is happy to read about your good comments about the employees at the hotel. Glad you enjoyed the breakfast as well. We have fixed the toilet and glad you brought it to our attention to we could resolve the matter. Thanks for staying with people who care here at Best Western!

Every time my husband and I went back home we stayed here. Even when he ended up paralyzed. They are always so friendly. Now that my husband is gone. My grandkids and I stay here. My grandkids loves the pool and fitness center. Oh yeah and the amazing breakfast they serve. Only down fall is the biscuit and gravy is out of can. Wished it was homemade.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We appreciate your business and we will continue to always be here for you when you need us! Thanks for staying at the Best Western Plus Emerald Inn & Suites.

The staff is great very attentive and friendly. At the breakfast area very clean and organized. Estela was very friendly attentive and helpful. Overall the property is very clean. The people working here make it very welcoming.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for your great comments Martin! We will continue to provide you with the superior guest service you expect every time you stay with us, thanks again!

Room was clean; TV remote did not work but I did not complain because it's just a TV remote; Was offered express check out and said yes for it, receipt never came. Waited at front desk for about 5 minutes until the guest attendant came so I could get my receipt and leave. Overall, very minimal issues with the place. Will stay there again. Staff are human, mistakes will be made. Overall, they did not ruin my stay.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry that you didn't receive an express check out receipt and that your wait was long for a front desk attendant to help you. The hotel staff will make sure to correct this for your next stay as this is unacceptable. With the remote you can always call the front desk and we can bring you a new remote or change the batteries out if that is the issue. Thank you for letting us know how we can improve and we value your business with us. Hope to see you stay with us again soon!

Booked over phoneThey charged a lot more than my friends who booked on line Wouldn't give a receipt Wouldn't take Best Western cardOr. $50 card from Best Western Worst experience everWill not be going back

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
When looking up your reservation, we found that it was a prepaid reservation. So given that it is prepaid and your were charged previous to check in by who you booked through, there is absolutely no way for us to give you a receipt because your being charged by someone else. We don't even know the rate you were getting for the room. Therefore we can't process a Best Western Travel card or change your rate to match your friends as it is a prepaid reservation. You were told at checkout that you couldn't get these things given my explanation above. You might want to think about educating yourself on these kinds of reservations and listen to what the front desk has to say before you leave very bad reviews and ranking in all areas of the hotel. It is very frustrating to read a review like this.

First, my qualifications for this review-I ran a 40 bed hostel in Chicago and I am a world traveler. Chosen to stay many places based upon the reviews. This was no exception. The order in my mind was saltwater pool, new facilities for cleanliness and internet. When reading the reviews, all I could think about was how exceptional could a breakfast lady be? Oh, above and beyond! I have never encountered someone in the position who takes so much pride in getting your day started right. U will be greeted with a welcoming smile, a varied offering occasionally from the norm and yes-her delicious homemade salsa! I don't even like salsa:) Could there be more healthy selections? Sure! But u won't find more care and thought put into what IS there and what isn't required to be but IS because Estrella cares!!! My interaction with all of the other employees was great too but truly overshadowed by the “breakfast lady”:) I do want to mention that the Monday, Tuesday, Wednesday morning manager seemed to be truly dedicated. I watched him every day turn off and on the lobby lamp at the same time daily and put chemicals in the pool. It's the little things that keep a hotel clean and welcoming. He also made incredible allowances for me to work and watch the sunrise. This will be my go-to choice for our regular return business trips-as long as Estrella is there:)

We were SO surprised to find such and excellent motel in a smaller town. We have stayed at upscale motels in urban areas and none of them were as well-done or well-staffed as this one. Every staff member we met had a smile and was enjoying their work. The decor was very nice and the carpets clean and fresh. We would DEFINITELY stay here again! And the homemade salsa was great! :)

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you so much for the great comments about the hotel. We appreciate your business and hope to see you again soon. I will let Estela the breakfast attendant know about your salsa comment!

Very nice hotel but expected for a Plus BW. A couple of things...first doors slamming. Very load thru out the early morning hours, second and this seems petty but I am a Platinum member and asked for a bottled water and was told I could buy one. Hummm maybe he misunderstood? Bed nice, room nice, breakfast bar standard fair. I would stay there again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry to hear about the slamming doors and bottled water. We do sell bottled water but we can definitely give you one with no charge no problem. Thanks for staying with us and if you need anything in the future don't hesitate to give us a call.

we stayed on a Thursday night, staff was very friendly. The hotel is clean and modern. Definitely not your average hotel! The breakfast was awesome. Estela makes a homemade salsa that is delicious. I highly recommend.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Estela's salsa is always is a hit with guests at this hotel, glad you agree! Thanks for writing about the hotel, I will share your comments with the staff, thanks again Daniel.

So glad we stopped here while touring Kansas! We loved the very clean, modern, and fresh facilities, and the staff were all very friendly, courteous, and helpful. The breakfast was awesome -- it was great food and very friendly people!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for writing such a nice review about this property! We appreciate your business and hope to see you again soon.

Really enjoyed staying here- the hotel was very modern, the rooms clean, staff kind, etc. However, my favorite part was the breakfast, where the lady in charge was so kind. The food was delicious. :D.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Brittany, happy to read that you enjoyed the breakfast as well as the breakfast attendant working while you were staying with us! Hope you decide to return to the hotel soon to stay again.

This place is always great. Clean, friendly, priced right. This is the only place I will stay in GC. The lounge is convenient. Breakfast is always good. Staff is really friendly. I've been staying here for 4 years.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Nice to have you with us again Shannon. As always come back and stay with us again when your in the area!

The hotel is very new, clean and seems to have a lot more upgrades than your typical Best Western. There was an attention to detail when this property was built. The breakfast buffet was fantastic and Estella's homemade salsa was excellent. Estelle was extremely friendly and welcoming. I would go back and stay there just to see her again. Loved the salsa!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Braden, thanks for writing a review about this property! Happy to read you enjoyed everything about the breakfast and the amenities of the hotel!

We've stayed at this hotel 4-6 times annually going to and from Colorado. We look forward to each stay knowing the staff, service, cleanliness, and comfort is consistantly top notch. We enjoy the suites, especially when traveling with grandkids, for extra room and 2 tvs.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the awesome review! We will continue to be here for you, come back and stay with us again soon!

This was one of my favorite BWPlus hotels yet. The staff and accommodations were first rate. They were extremely friendly and helpful. The hotel decor and furniture was very well thought out for comfort and style. Would go back in a heartbeat.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hope to see you back soon! Thanks for taking the time to write a review about the property and thanks for staying with people who care here at Best Western!

We had a king suite room, which was very roomy and comfortable. The breakfasts were wonderful, and all the staff were very friendly and helpful. We used the hotel market (by the front desk) for after hour snacks, and appreciated the lobby coffee and tea. We did not use the pool, but it looked nice. This was a very clean, comfortable place to stay.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Judy! The staff is happy to ready you had a comfortable stay and the amenities that you used were appreciated. Come back and stay with us soon, thanks again!

Everything about this motel was great. Sandra at front desk and Estella at the restaurant were exceptional. All of the staff were friendly and helpful. Loved the decor. The pool/spa were nice. Everything was modern, the air clean, quiet, rooms well equipped, specially folded towels, ceiling fans in rooms. One of the best motels we have stayed in and we will stay here if we return to this area. Believe the other great reviews for this motel.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The staff is glad you agree this is a great place to stay. Come back soon and enjoy the hotel, we would be happy to have you back at this property!

Simply the best. Our second time to stay at this hotel and we wouldn't stay anywhere else. The hotel is everything a traveler wants. It's obvious the owner makes customer service and comfort his priority. The hotel is beautiful, well maintained and super clean. Did I say clean? Really clean. I couldn't find any detail left undone. Management and staff must love working there because a year after our first visit they were still there!! You know when staff are treated well because it carries over into their customer care and interaction. A big shout out to Mark who is kind and attentive. Another to Stela and the kitchen crew for a delicious breakfast spread each morning made fresh and with a smile. We will be back next year and look forward to another stay with you guys at Best Western Plus Emerald Inn & Suites!! Thank you! Additional comments to TripAdvisor questions: I don't know about dry cleaning services, kids staying free or kids activities. Our kids are 15 and 20. Wasn't too sure how to answer if this is a classic or quaint hotel. It looks new although I know it's been there a few years. It's very attractive, clean and very comfortable.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Sharla, we really appreciate your positive comments about this 3 year old property. Our staff will be happy to make every stay you have a good one! Don't hesitate to give us a call again to make a reservation, we will be here for you!

Everyone we interacted with was very kind and helpful. Estella's breakfasts were the best! Rooms were very nice and clean. From the first call to the final reservation, the young man was so helpful. Please consider staying here!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Dawn, I'll let Estela the breakfast attendant know about your positive comment. Thanks for staying with us!

I do not do ratings, but this is a very special place. The rooms are great and the amenities would make you think you are in a Mariott Marquis. Garden City should be proud to have such a wonderful place for business travelers.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for your comments Jeff, we greatly appreciate it! Come see us again sometime soon here at Best Western.

Had a great stay with my family at the BWP Emerald Inn last weekend. The hotel was at capacity for much of our stay so we got to see the hotel staff in action. It was always picked up and clean throughout the busy weekend. Breakfast was great and loved they stayed open until 10. The hotel has a very hard working team, Sandra worked every day we were there and she could be found cleaning the pool area, serving drinks, creating great arrival experiences and just about every other task. She always had time to say hi to my son and give us a warm greeting. Theresa the housekeeper serviced the room quickly and did a great job each day we were there as well. Great overall stay.

This hotel receives a 5 from me in every category! Beautiful lobby, adequate parking, accommodating staff, very comfortable beds & pillows, clean rooms, delicious breakfast, exceptional indoor pool & hot tub, and because of health concerns it was great that it was smoke-free AND pet-free!

First stop on our trip and it was a great one. New property with excellent decor. Staff was great checking in and answering questions. Desk person even brought the luggage cart to the door while we moved our car. Room was beautiful and bed comfy. Off the highway so it is nice and quiet. Appears to be a newer area.

We were amazed and impressed by this hotel. The friendly staff (Sandra) took excellent care of us. The entire hotel from floor to ceiling looked brand new and spotlessly clean. The pool had an amazing underwater light show. The gym was top notch. And the bar was just fun with it's window into the pool area. The breakfast with handmade omelette bar was a really nice touch. There were sooo many pretty places to take photos, too! the water walls were really gorgeous. Our kids loved the free cookies and drinks. There is also a nearby public pool/water park that only costs $2 a person and a free zoo! We will definitely come back!

We've stayed at a number of BWPlus hotels in the last 2 years and found this level (Plus) to be consistently good. This one, however, is without a doubt the best one we've stayed in. The lobby and breakfast area were separated with a fireplace and both areas were nicely decorated with plenty of seating. There was even a small bar in the lobby area where one could get an adult beverage. We've not seen this amenity in any other BWPlus. No bartender – front desk staff will assist, but it's still a nice perk. As we began to settle in, we noticed water on the bathroom floor. We called the front desk, and were told someone would be right up with with keys to our ‘new' room…and they were! They even brought us a “goodie” bag with water, soda and snacks to thank us for being so understanding. Wow. Our room was very nice and modern (yea! USB ports!!), including a ceiling fan. Again, never see this in a hotel. Bathroom also modern. BWPlus' attention to detail is so nice – handtowel & washcloths folded creatively (basket, bird, fan, etc.) Cute. Many hotels are no longer providing travel size potions & lotions, but BWPlus still does. And of a high quality which is appreciated. Breakfast area had the morning's menu offerings on a back-lit board. No hard rolls and messy pancake maker here. Although not cooked to order, the menu included eggs, sausage/bacon, hot & cold cereals, fresh fruit, yogurts, biscuits & gravy, pancakes, waffles, pastries, juices, coffee, tea…you get the idea. The area is very nicely appointed, neat and clean. Color-changing LED bubbly water feature on the wall was fun to watch! Estelle, the breakfast lady, was very friendly and attentive, making sure we had everything we needed. Highly recommend this hotel – wish all our travel experiences were this positive!

Nice, clean, modern hotel, fantastic breakfast options. Front desk staff could use a bit more training. The lady at the desk at check in needed to call and be walked through how to check us in and she was on duty alone.

I grew up in GC and the growth has amazed me coming back to visit family and Best Western is a 5 Star ***** Hotel from guest checkin and all staff asking if they can get you anything in passing in the lobby, hallway and wow your breakfast team amazing. Everyone greets you with a smile and makes you feel at home. Thanks Best Western of GC, I can honestly say being a KS Girl. “There is no place like home!!!”???????????? Jacqueline Perez

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review you left for us Jacqueline! We like for this hotel to be a home away from home for all our guests and to give you the customer service you deserve. Thanks for staying with people who care here at Best Western!

Really up-to-date hotel. Neat and clean rooms like you expect from Best Western. They have salt water pool (hot tub may be too). Wonderful pool decor. Best I've seen at any Best Western I've stayed at (30+ different ones). Great breakfast. Bar open in evening. I've stayed here before and will do so again in the future.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for letting us know what you thought of this property. It was great to have you stay with us and our staff can't wait to have you stay again, thanks!

Estela the breakfast lady was a beautiful smile and and great good morning every start to the day. Wonderful stay for business while attending the Garden City Ammonia Program, Very nice hotel. P.s.- she even made my omelet perfectly

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We will let Estela our breakfast lady know of your awesome comments in this review. Thanks for staying with people who care!

This is a very nice, clean, new, quiet hotel. We spent a very enjoyable evening there and also enjoyed the recommendation to eat dinner at Samy's Steakhouse. I really want to compliment Estela who provides the breakfast in the morning. Today, she was making omelets to order, and also served her homemade salsa along with. I believe I overheard her say that on Wednesdays she would make breakfast burritos. Anyway, she goes above and beyond the typical servers in hotel breakfast areas and I wanted to make sure she received her props.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing such a thoughtful review about this property! I will let Estela our breakfast lady know of your great compliments about her and the breakfast items she prepares. She does a wonderful job and we're glad she is here with us at Best Western. Thanks for staying with people who care and come back and see us soon!

All very nice except for occasional knocking noise from bathroom. Not loud, though. Just a little annoying . Breakfast burritos very good, but not enough of them. Staff nice. Very clean room. Lots of good coffee.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Gary! If you need anything from us in the future, don't hesitate to give us a call or let the Front Desk know during your next stay. Thanks for staying with people who care here at Best Western.

This hotel is beautiful inside and out. Very modern looking. Check in was quick, nice friendly staff. The beds were really comfortable. Nice amenities in the room. Overall great hotel, impressed with it.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write a review and we hope to see you back at this property again sometime soon!

We have stayed here a few times over the years and it's still our pick to stay in the town. We stayed for one night - there is plenty of parking and the hotel has a slightly elevated position giving it good views across the area. Reception was friendly and we were soon in our room. It was spacious, modern and very clean. The bathroom is a bit smaller than average but that means the living space is larger. Can't fault it - we will be back if in the area again!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read this is your pick of hotels in the Garden City area! Thank you for the compliments about the hotel and our staff will be happy to give you the superior customer care you deserve for your next stay.

This is a very nice hotel; only about three years old, in good condition, and tastefully done. It was very clean and well cared for; we never saw staff just standing around, and they seem to sweat the details. Though the second floor room was very quiet, we still had an issue with sleeping well, as the A/C would stay on so long it would get cold, and then stay off so long it would get warm. To compound the issue, the beds just have a sheet, and a very thick top cover; they need an intermediate, lighter blanket.

Having just completed the fourth leg of two cross country road trips since September I've stayed at a number of hotels, most of them Best Westerns. Its clear that theres a huge range in quality and service but this hotel in Garden City is amongst the best Ive stayed at this year. Ranking very highly next to Best Westerns in Kearney NE and Santa Fe NM. The look and fee of the Emerald Inn & Suites was smart bright and well kept. It appears to be a fairly new building which helps but it is also very well managed and maintained. The receptionist I met at check in was very efficient and friendly offering details of all of the hotels facilities in a clear and coherent narrative that put me in a good place from the outset. The appearance of the lobby is clean and things are well positioned, signage is good and it felt very welcoming. The room was very comfortable and well appointed. Above all though the breakfast was excellent. Both in its range of items and in the quality of things being offered. There was oatmeal freshly made! Fruit and good quality yogurt. Plus the service was with real plates and metal cutlery. A great place to stay overall! Thanks!

This property was not only one of the nicest Best Western properties I have stayed at in years, it was one of the nicest hotels. The property was in such good shape it seemed brand new and the beds/bedding were extremely comfortable. Everything was clean and the staff was very attentive to our needs. The fitness center was as good as any gym, not just three pieces of equipment in a small room like some hotels. I would recommend this property to anyone going through Garden City and there are many other hotels to choose from. This is the best!!!!

We were a traveling church group, so we had kids from age 11 - 18 and 5 adults. We had 5 rooms. Everything went really well! One of the showers/tubs didn't drain, but out of 5 rooms, that was the only complaint. This is a newer hotel, so everything was in good working order. We usually stay at Best Westerns when we travel and this was one of the nicest we've been to. Good value, great hotel!

Great Hotel. Everything was clean and nice. Would definitely stay here again, especially since the price was pretty decent for the amenities we received. Breakfast was very well stocked, and, delicious, as this saved us so much time, since we did not have to go somewhere else to eat

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our wonderful breakfast will always be here, as we have a wonderful selection and awesome breakfast help as you experienced. Thanks for taking the time to write a review about this property and give us a call when you need to make a reservation in the Garden City area!

We drove into town after a cold day on our harley. We arrived before check-in time and were able to go to our room anyway. We were able to order in food and then go down to the hot tub to warm up. It was nice and relaxing. Everything about our stay was great. The shower head, the bed, the breakfast...would definitely stay there again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
You had a wonderful stay and our staff is happy to read that on this review you wrote. Thanks for taking the time to write the review, and we hope to see you again sometime soon, take care!

Nice hotel, excellent rooms, in-room Kuerig - home away from home! Lobby has coffee and snacks 24 hours a day. Rooms were spacious, for the first time ever I did not have to ask for extra towels for my family. Most hotels have 2-3 towels and we always need 3-4 so it is the first thing I check everywhere we go. Beds were kinda high but very comfortable! Rooms had ceiling fans - our room even had a sofa bed and that area had it's own dedicated ceiling fan and TV. Nice breakfast - variety of options.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm happy to read that you were impressed by all of the hotel amenities that we offer our guests! We will always be here for you so don't hesitate to give us a call in the future. Thanks for staying with people who care here at Best Western!

This inn could match any I've stayed in. Even though Garden City is a rather small city this Best Western was right up there with ones in larger metro areas. Rooms were very clean. Other areas of motel were well kept. Friendly staff. Good job.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the compliments, we appreciate that! Come and stay with us again soon, thanks!

My stay was a pretty typical one, nice front desk attendant and calm lobby. The only downside to my arrival was that they seemed understaffed because the front desk attendant (who was very kind and helpful) was hard to find. I had to wait around awhile when I arrived and when I went to get a drink from the bar it took a very long time to get assistance and it was from the same person. After that my stay was very nice, the room was clean and comfy. Just keep in mind if you stay in Garden City it is VERY WINDY all the time! I slept alright but was woken up by the wind in the morning. Be careful walking around wearing a hat, mine blew off once but I caught it! Everyone is very kind at the hotel (hard to find sometimes) and my stay was a good one.

This was very possibly the nicest hotel I have ever stayed in short of a luxury resort, and was a great experience. The hotel is very, very nice and the staff was friendly and helpful. The lobby, lounge and breakfast area are very nice and the breakfast was extremely good and the attendant took great care of us. It was a very pleasant stay and I will stay here again any time I am in this area.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
What an awesome review! So happy to read you enjoyed everything about your recent stay with us and that this was possibly the nicest hotel you have ever stayed in! Don't hesitate to call us again if your in the area and need a place to stay.

This fairly new facility is lavishly decorated and lacks none of the "cold" feeling of so many new structures. I can't think of anything negative to say about our stay. Everything was clean, comfortable, breakfast was good as was service, good location on the northeast part of town, and we enjoyed our stay.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read your great comments and we hope you return soon! Thanks for staying with people who care here at Best Western!

This hotel looks brand new! Check in was busy....and a little slow....one person working the counter.....others were sitting.... Rooms are very nice....and have a ceiling fan....great!!! Bar in lobby....great breakfast! Used laundry facilities....nice and clean...but TV did not work! If in the area again....would return!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the comments about the hotel and how we could improve. We hope you return to this hotel soon as we would enjoy to meet your every need again, thanks!

Rude front desk attendant. Nice enough rooms but there was a recurring banging within the bathroom wall every 5-30 seconds so I hardly slept. Breakfast is the only reason this place receives a 2 rating.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry to hear about your experience. If there is anything we can do to make this better or to improve upon for next time your staying in the area, please let us know.

Everyone was nice but i really enjoyed talking to Estela the breakfast lady her burritos and her home made salsa was delisiosa she deserves a raise to keep up the good work i will definitely come back for sure

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the good comments and especially the comments about Estela, I will let her know what you said! Come back and see us soon!

Room was perfect -clean and well maintained. Breakfast, was wonderful as well. Our children loved the pool and attached hot tub. EVERYONE was friendly, and VERY accommodating. Wonderful weekend - we'll be back!!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you had an amazing experience and thought the pool attraction was a hit with the kids! Thanks for staying with people who care here at Best Western.

The hotel was very nice and the staff was nice enough except when another guest vomited in the pool and the “weekend/holiday” staff advised us there was no one to address this issue until the following day. I might have understood if the hotel would have closed the pool to clean up but seemed unconcerned and allowed unsuspecting guests to swim at their own risk.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry that someone vomited in the pool. As we are a limited service hotel we don't have a pool maintenance guy 24 hrs a day. Our staff did mention to you that we could close down the pool as an option, as we were concerned about the issue. If there is anything we can do for you in the future to make a stay better for you please let us know, thanks.

Mother was scheduled for early AM doctor appt. We chose to spend the night rather than get up at 3 am for a 2 hour drive from our home. We have stayed here before with our grandsons. We come to Garden City during the summer to watch the Garden City Wind Professional Baseball Team.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the 5 star rating on this review, we appreciate that and the time you took to write it! Hope to see you again sometime soon, thanks.

This is a very nice and newer hotel tucked in behind the Holiday Inn Express. Great check-in experience. Very nice rooms with plenty of plug-ins. We really appreciated the breakfast on real plates and not on paper plates. The staff had even prepared breakfast burritos which was very tasty. Very nice pool and jacuzzi.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the compliments about this hotel. We will continue to provide what you need and more for your next stays. We appreciate your business and for taking the time to write a review and talk about the hotel.

Our stay was a last minute late night stop. Reserving the room over the phone was simple and check in was fast. The room layout worked great for us. The breakfast was awesome!! Sausage, eggs, breakfast burritos, fruit, cereal, pastries!! Super staff!!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The staff is happy to read about your breakfast comments and that you think this is a great spot for booking a hotel room. If there is anything you need in the future don't hesitate to give us a call, we're here for you.

Good clean place to stay, a bit pricey for what you actually get. Housekeeping could use a little training but overall good experience. I'd stay again at a cheaper rate. I'd rate it a solid 7 out of 10

This hotel is new and is doing all the big and little things quite well. Easy parking access, not particularly good walking access to surrounding area but lots of options with a very short drive. Located on eastern side of Garden City. Nice breakfast area but a full hotel could make the breakfast seating tight. An electric outlet is available for those with plug-in hybrid or electric vehicles, but bring your own charger and cable.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Emerald Inn & Suites! We appreciate your comments and look forward to any future stays you might have. Thanks for staying with people who care here at Best Western.

Overall, nothing bad to say about our stay, it was just a one-night trip but we enjoyed the feel and comfort the minute we walked in to minute we went down for the night. The morning breakfast was hot and VERY good. A lot of choices and certainly one I would recommend. The staff was very good and we didn't encounter any issues at check-in or check-out. Thank you Garden City!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Alejandro, hope your enjoying your day so far. Thanks for writing about this property, we really appreciate that! We will continue to provide you with the superior customer care that you expect and our exceptional amenities will always be available for you. Thanks for staying!

This hotel was a bit tricky to find off the interstate with my navigation, but once arriving it is lovely. We were late check-ins and the front desk gal was friendly and accommodating. We have a room on the 3rd floor and the rooms are lovely, contemporary furnishings and comfortable. The beds and pillows comfortable. Now for the complaint, and to be worth knocking off two "stars". With the lovely decorating, which is ceramic tile in the entry and bathroom area, looks lovely but the minute we walked in, we could see the disgusting spots "sprinkled" around the floor in front of the toilet. Which means previous guest had poor aim and worse, the housekeepers obviously didn't clean. Since our late arrival time, I didn't complain to front desk, I used one of their lovely white fluffy towels to clean it myself. Very disappointing.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Cindy, I am happy to read that you enjoyed the Front Desk staff and the comfort and style of the rooms. I'm however sorry that you had the spots on the bathroom floor. I could see where that would be a concern and this was addressed to housekeeping by management. We would be more than happy to accommodate you in a special way and address the problems and fix them for your next stay. If you have any questions you may call me at the hotel. Thank you so much for choosing Best Western for you stay!

If you want to good night sleep to relax and wind down in the hot tub pool or gym nasion and relax in a friendly atmosphere this is the hotel for you , Everyone was very nice very helpful plenty of parking

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hey Tony thanks for the review! Our amenities will always be here waiting for you to enjoy. Thanks for staying with people who care here at Best Western.

You cant go wrong with this great hotel in Garden City. Super clean, modern, great desk staff. This was the first Best Western that we enjoyed the little cocktail bar. Our server was informative and super friendly. We will definitely stay here again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read that you would definitely stay here again! We like to have a clean and modern looking hotel and glad you agree that we offer that. We will continue to provide you with the service you expect in the future, thanks again.

I had an amazing stay there; great stylish lobby, breakfast area. and great decor throughout. The rooms were clean and the bed was super comfortable. The continental breakfast was fantastic. If you see "homemade salsa" on the menu, you are in for a treat. As a huge salsa lover, I was so happy to see that. I was literally craving it later that day. Estela makes the salsa herself and she did an amazing job. Be sure to say hi to her and tell her how much you loved it, she is a sweetheart. Her and her team keep the breakfast area fully stocked, cleaned while you are eating; and again with the decor, it is a great way to start the day. 100% satisfied overall.

Staff are always friendly and welcoming. The rooms and amenities always exceed expectations. The complementary breakfast is by far the best I have ever had at a hotel. They have a staff person who makes homemade salsa everyday and it is perfection.

Like I said: Clean - Quiet - professionally staffed and maintained. The ownership cares and it shows. Higher quality (than the more typical) breakfast experience. Even smells clean and fresh. I really can't think of a single mark-down. -- Bob -- Pagosa Springs, Colorado

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hey Bob, what a nice review you wrote about this property. We were happy to have you here with us, and also glad you were totally satisfied with everything including the professional staff! Come back and stay with us as we will continue to impress you and meet your every need!

This best Western was definitely one of the good ones really enjoyed my stay and my daughter loved the pool it was warm the breakfast was excellent and soo fancy really loved it and will definitely stay again and will recommend

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Alondra! Glad your stay was nice and you approved of the full free breakfast we have. We will see you next time your need a room in the area, thanks again!

This hotel was beautiful. The room was great. The pool and hot tub were great. The lobby was pretty and the breakfast was good. Our grandchildren loved the water wall in the lobby. The hotel was close to shopping and to some really great places to eat.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I hope your pheasant hunt went well, and happy to read that your stay was great! The water wall in the lobby is very popular, very happy to read your grandchildren loved it!

Our stay at this motel was very enjoyable. The breakfast was excellent and the accommodations were great, ie. clean room, bathroom was very clean and our sleep was not interrupted because of hallway noise, etc.. The site felt very luxurious.

This hotel has proven to be the best hotel in Garden City. Great staff and customer service, beautiful hotel, clean rooms and very home-like. I will be recommending all of my coworkers to stay here when we travel for our business classes!

This Hotel is top notch! I will never stay any where else when visiting Garden city. Nice people, great breakfast, house keeping is unbelievable. They also have a bar that was perfect for us, as we didn't have to leave the promises to have an adult beverage. Thanks so much and we will definitely be back.

First stay at a Best Western in ages. The change of décor has altered my opinion of the brand. The interior and exterior were very appealing and very modernized. All amenities were excellent and the staff was very accommodating.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We're pleased that you had a great stay and enjoyed all of our amenities and our staff was accommodating. Please come and enjoy our hotel again sometime soon!

Due to extreme weather in Kansas my tennis team was stranded. The staff at our Hotel in GardenCity by phone helped us navigate to our destination safely as none of our phones had internet service in the remote area we were at. Thank you Best Western Plus!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Well I'm very happy to read we were able to help you out with directions for your tennis team! Thanks for staying with people who care here at Best Western.

Would stay again if I am in the area close to restaurants and shopping. Defiantly upscale and nice rooms. I was surprised at the décor and upkeep. Beds were comfortable and staff easy to work with. Best western has a great chain of hotels

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review Carol! This is definitely a nice hotel from the chain of Best Westerns all around the world. Thanks for staying with us and we will continue to provide you with the service you deserve.

This is a new B/W Hotel and very modern in style. Nice kitchen with all glass and regular silverware, no plastic. They have an evening bar and lounge area that's nice. The rooms are large with nice bath room area and large sink counter for all the ladies. The bed was great and the room was quite at night for sleeping.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I really like the title of your review and couldn't agree with you more! Please come see us again as we do value your business with us, thanks again.

Based on reviews, we chose Best Western Plus Emerald Inn for our stay in Garden City Kansas. We were not disappointed. The property is beautiful and the staff is extremely friendly and helpful. Perhaps our best experience here was breakfast. It had a good variety and was excellently prepared. There was even an option for custom made omelets!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad to read you liked the idea of custom made omelets! We will continue to provide you with friendly and helpful service from our staff for your future stays. Thanks for staying with people who care here at Best Western.

I always look forward to my stay at this hotel. Excellent quality for the price. It's more than I had expected for size of town and location. Comfy linens, nice bathtub and always very clean. Friendly, helpful staff.

Our first trip through Garden City and was convenient stopping on the way to Colorado. We've had good luck with Best Western hotels but this one certainly deserves the "plus" to its name. The lobby was very nice with a small bar located between the lobby and the pool area. The waterfall backdrop to the check in desk was very nice. The breakfast area was excellent even with a sign done in chalk telling what would be available for breakfast in the morning. Other than feed lots, I don't know what the draw for Garden City is, but I would definitely stay there again and have no hesitation in recommending it.

Top quality room and hotel. Top cleanliness throughout the entire hotel. Lovely personnel and staff. Very easy to talk with and get information about we had about the area: restaurants, etc., community college, and mall. Easy access off of highway. If you have any health conditions where you need a clean environment for yourself or family member, this would be the hotel to stay at in Garden City.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us here at the Best Western Plus in Garden City! Thank you for the top notch review as well. We appreciate your business and look forward to your future arrivals.

This is the best hotel in Garden City, very friendly people that works there. Don't forget to stop and get some awesome breakfast. The hotel is located close to shopping centers and restaurants as well. Nice facilities.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm glad you agree that this is without a doubt the best hotel in Garden City! We hope you come back soon to this property as we look forward to it!

After a long day of driving we were greeted by friendly, helpful staff at the desk. Our room was very clean and within easy access of the elevator. Breakfast was exceptional: large variety to choose from, fresh, pleasantly presented.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm happy to read that the front desk staff was friendly and helpful. It was also good to read that you had a clean room and exceptional breakfast! Our staff looks forward to your next stay.

Very pleased with the service and especially the friendliness when checking in. One is treated (almost as Royalty) at Best Western Hotels, and BW Plus Emerald Inn and Suites Garden, Kansas is no exception. I will stay there again should my travels head that way through Kansas.

Start with being greeted with coffee, iced tea, water and cookies. Then add custom made omelets for breakfast and you have one of the nicest hotels we have visited. Rooms and the common areas are clean. They even provide the tv remote in a sanitary bag, which made my wife very happy as she travels with cleaning wipes.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read that you enjoyed our awesome full free breakfast we offer everyday! We do are best to provide you with a clean and enjoyable room every stay you have. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

Made a quick stop for for an overnight. Hotel is very modern and appears to have some 'new' to it still. Room was nice and clean. Beds were comfortable. My limited interaction with the staff was good, no complaints. The breakfast bar area looks amazing and well done but the food is still the same stuff you'll find at most hotels, eggs, hash-browns, sausage, waffle maker, fruit, yogurt, etc. Quality was average. My room rate was $114 on a Saturday night for a double-queen.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We are a new hotel and happy to see that you saw the new modern look with this property. If you ever need anything in the future or if there is anything we can do to make your stay even a little bit better, please let us know, thanks again!

Large rooms.Variety of foods for breakfast with real dishes to use. Staff was very friendly and helpful with what I needed. Convenient location to where I needed to be for my meetings. I did not have a chance to use the pool, but did go by and it was very clean and nice.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you agree we have excellent service with a convenient location! Our staff is happy to see you stayed with us and look forward to your next visit with us. Thanks for staying with people who care here at Best Western.

We've stayed here on 3 seperate occasions in the past 18 months and it has always been a good experience. Rooms are always clean and the staff is excellent. Breakfast is pretty standard but fresh. Close to the college, food options and shopping.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We really do have a great location for this property, and our staff is glad you agree that the hotel is a great place to stay in Garden City! Can't wait for your next visit.

Frankly, I almost don't want to write this stellar review because the cost of the hotel considering the quality is just so reasonable. But Elana served super homestyle breakfast and Mark really went out of his way make the swimming pool a fun occasion. Seriously, I am reluctant to write this review because I would prefer to keep this Best Western the best kept secret but again the service and substance are just too good. Only problem is location and perhaps that's why it remains a secret! But if you find it you will be very glad that you did!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the awesome review Talon. We appreciate your business with us, and hope to see you visit us again soon! I will let Estela know of your great compliments on her breakfast, thanks again.

I stayed for the week on business at the Best Western Plus Emerald Inn in Garden City and it was a great stay. It's a new, clean and modern hotel. Fast check-in and check out, great breakfast bar with many choices (to include healthy ones!) and a knowledgeable & eager to assist hotel staff. An added and welcome bonus was a bar in the lobby that serves beer and mixed drinks. Rooms were clean, comfortable beds, modern furniture and TVs with a large selection of channels. Stay here when you travel to or through Garden City--a very nice hotel to recharge your battery.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sounds like by reading this review that we met your every need during your stay with us! We will continue to be here whenever you need us and we can't wait for you next visit.

I always stay at this hotel every time I'm in there town. It's always clean and inviting. They have the best breakfast in town. Staffing is always friendly and helpful. I stay at a lot of hotels all over the United States and this Best Western is the best I've ever stayed at. Stella is there breakfast cook and she is the nicest lady you could meet.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for another great review Anthony. Can't wait for your next awesome stay with us in the near future! I'll let Estela know of your compliments directed at her for this review, thanks again!

We stayed at two other hotels on this trip and this one was by far the best. Very clean, new, and plush. No complaints here. Pool and breakfast were great. There was some very neat and fancy decorations around the hotel. We will stay here again on our next trip to Garden City, KS.

This is one of the most beautiful Best Westerns we have seen! From the outside of the building to the rooms and everything in between, the decor' is fabulous. The property is extremely clean and inviting. The landscaping was beautiful. The rooms were quiet and very comfortable. We stayed on the third floor so I can't speak to whether or not you could hear people walking above you. The internet worked great. I tried to use the 1 washing machine on property but it was being used every time I tried, both night and morning. It would be my suggestion to add another machine. We had a couple of problems at check-in and the manager had to be called to rectify one of them (we were given the wrong room). We were also told breakfast was till 10 and when we came down at 9:10 it was already over ( we were quoted the weekend ending time and not the weekday ending time). We heard it was only his 2nd day there so we can understand him making some mistakes. Estel, who oversees the breakfast area, took it upon herself to make sure we had breakfast. She is a gem and I will probably stay here again just because of her! She told us she would be cooking omelets the next morning (Tuesday) and that we should stay for her homemade omelets. Wish we could have! It was truly nice to eat off of regular plates and drink coffee out of real coffee cups instead of using paper and foam. This is a great property and all Best Westerns should try to measure up!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hi Martha, thanks for staying with us and leaving such a great long review about this property! Estela plays such an important part of this hotel and truly is a gem. Thanks for staying once again, and come back soon.

Really nice and clean! Great staff, very friendly and helpful! The rooms were clean and and the breakfast was good! This is definitely a great place to stay at! I would definitely recommend it, you won't regret your stay.

This hotel is clean, well kept and quiet. Great beds, everything worked correctly and breakfast had real scrambled eggs and sausage along with the usual pastries, cereal, biscuits and gravy. Everyone was cordial and welcoming..we'll stay again if in the area

Between the awesome staff and the beautiful facility this is the best place to stay in Garden City. Everyone I dealt with was truly welcoming and helpful. It is conveniently located, has a great breakfast every morning, a FULL fitness center (not just a treadmill thrown in for show) and a very nice indoor pool and hot tub.

We stopped for one night and was very impressed by this hotel. The lobby is very impressive and the rooms do not disappoint. A full complimentary breakfast is served between 6-10am. All staff we encountered was very courteous. I highly suggest staying here if you are in Garden City.

Chose this hotel based on Trip Advisor reviews and do not think we could have found better. We stayed one night on our way to my brother's wedding. Staff was friendly and accommodating and the pool/hot tub were welcome relief after a long drive Hotel is new and very clean. Great beds and incredibly quiet inside room. We were VERY happy with our choice. Thanks BW Garden City.

We stayed at the Best Western Plus Emerald Inn & Suites for our sons baseball tournament. From the moment we walked in we were greeted with warmth and an attitude of "how can we help!" The hotel itself was beautiful and inviting. Our room was spacious and comfortable. I requested down alternative pillows and they were there as requested. The location was convenient to all the events we were attending. The pool area and hot tub were very nice! Others in our party stayed at a different hotel and the contrast between the two was noticeable. Our rooms were so much larger and it was fresh and new! The breakfast in the morning was hot and delicious. The front desk always had quarters for me as I had to launder my dons uniform every night and the laundry room itself was very nice. It had a nice large counter to fold clothes. If your looking for a nice, comfortable place to stay in Garden City I strongly recommend you choose Best Western Plus Emerald Inn & Suites!!

This hotel is very easy to get to, the staff are very friendly and helpful. The rooms are excellent, very clean, comfortable beds, nice large bathroom WITH an exhaust fan! There are plenty of outlets for electricity and USB for phone or computer.

Nicest hotel we have had this year. Everything was first class. Next time I am close to Garden City will be sure to stay here. Reminded me of a high end resort. Very comfortable beds, real dishes in breakfast area, designer décor.

Great place. super clean, very nice rooms, great beds, everything was excellent. Staff extremely friendly & accommodating. Pricing of room was reasonable for all the amenities they provide. I will definitely stay here again if I'm in Garden City.

The best place to stay. The hotel is spotless. The rooms were very spacious and had lots of amenities. The staff was very welcoming. And let me tell you about Estela (she is the breakfast cook) who cooks amazing food for a hotel breakfast. The food is over the top. Eat the homemade salsa!!!!

The Best Western in Garden City was one of the nicest hotels I have stayed on while traveling the US. New, clean, modern and comfortable. The staff were very friendly and the rooms nicely appointed. I was extremely pleased to find such a nice hotel on my US travels.

Our room was clean and the bed was very comfortable. Breakfast was good and the staff was friendly and all were very busy taken care of things. I have no complaints about our stay there. It was great. Love Best Western Hotels. I would recommend this hotel to everyone and it is in an easy location to get in and out of.

Very nice, modern, clean hotel. Both the front desk and breakfast staff were super nice and very attentive. We were worried about it possibly being too noisy (there was a large number of kids on our floor traveling for baseball) but it did not seem to be an issue. The sounds coming from outdoors and indoors were very minimal.

Spent a couple of nights here and they were both very comfortable. Everything was very clean. Had a quiet nights sleep on the comfortable bed. Plenty of parking available and its not too far to go to find places to eat. This remains our go to hotel in Garden City.

I travel weekly for work and will once a quarter be really impressed by a service persons attitude. Estela in the lounge was one of the sweetest more helpful people. I was running late and to a clinic and only was grabbing coffee on my way out, as she saw me looking around she insisted i stay so she could get me some food to go. I had been working in my room all morning and had missed it. Only I hadn't! She sent me out the door for my hour journey with a burrito, a banana and a full cup of Joe. Clay at the front desk also made a special trip to bring me a razor to my room when I really needed the 5 minutes to prepare. Things like this matter. Service like this matters. It's the difference in losing a customer or winning one. Thank you Garden City Best Western for your hospitality and the king size bed! Estela, my burritos tied me over, it's 2:30 and I'm just grabbing lunch. You the best! The squeaky wheel gets the grease, never forget that when you are traveling, you're paying for a home away from home experience, don't settle for less!

Every staff member was over the top accommodating and friendly. Beautiful hotel clean well stocked rooms. Breakfast awesome a great touch not having throw away plates to eat off of. Will stay here again!

Stayed at BW while training in Garden City Kansas Great place, breakfast in the morning was awesome, has pool, ice machine, bar at night for a couple hours and great staff. Rooms have fridge microwave good TV, internet access, iron in closet with iron table hair dryer shampoo, soap fresh towels, coffee maker for the K cups, coffee machine in lobby with cookies love fig newton

One of the best BWP hotels I have stayed in! Great staff I needed to check out a day early and the manager made this happen even though it was after the checkout deadline. I will stay here again when I am back in Garden City!

Very nice everything a traveler could want. Reasonable priced extremely clean room and comfortable beds. The hot Breakfast had many choices and was yummy. The staff was friendly and helpful was able to recommend restaurants for dinner which is nice when you are from out of town.

The room looked modern, clean, and classy. The alarm clock had blue tooth which was perfect for music from our phones over the free wi-fi. What set this hotel apart was their awesome breakfast: biscuits and gravy, in-season fruit, eggs, bacon, sausage, cook-your-own-pancake machine, plus normal continental breakfast items. We stayed on a Sunday night so I assume this is their normal weekday breakfast.

Stayed here for one night. The hotel and rooms are very clean and nicely decorated. Great breakfast included - even had breakfast tacos! This hotel seems new. Great location - near restaurants and stores. Impressed. Would highly recommend this hotel and would stay again!

We stayed at this hotel July 6-9 and this is the best you will get when staying at a hotel. The breakfast was amazing. Estelle was just so amazing. Very helpful and kind. Your salsa is good. We are coming back just to see her..the hotel was very clean and mind you I'm very picky. The staff was very accommodating and made you feel at home. Thank you for making our visit an experience like no other. We will be back.

First trip to the Midwest, dropping our son off at GCCC for football. First impressions were the people of Garden City were extremely friendly. No exception at Best Western Plus. Wendy was very helpful and always pleasant. Estella was very engaging and attentive running the breakfast area. The hotel is very clean, and quiet. Definitely stay here again during football season!

We travel quite a bit (maybe 20-30 nights/year in hotels and another 7-10 at AirBNB type lodgings). This was probably our abbsolute best low-price option we've ever experienced. First: LARGE FAMILY CHOICES!! It seems we've had to rely more an more on AirBNB due to having 3 kids and 2 adults. This time we even had an extra kiddo and we were still able to stay in one room with two queen beds and a pull out sofa. Further, you could actually navigate your way thru the room with the sofa bed pulled out. No worries about crashing into it whilst attempting to visit the restroom late at night. Second, the service was impeccable. Frankly, I have never seen a more industrious hotel employee as the lovely gal who ran the breakfast service. She is a force of nature!! Finally, the lodgings were simply lovely. We noticed that the interior design was partly western and partly contemporary. You didn't feel like you were in some corny, Western-themed, cattle town hotel. Nor did it feel like a shiny, metallic, urban/ikea hotel relocated from a city to rural Kansas. Of course the kids loved the bubble wall, too. The stay was so great that we left the hotel and immediately got online to see if there was another Best Western Plus near Salina or Abilene for the next leg of our journey. There is no doubt that we will stay here again if we make it out to Garden City again!

What a wonderful motel! Sandra checked us in (hassle free), prepared our appetizer, served our drinks, and chatted with us about Garden City. Very delightful young lady. The motel was clean as pin. Our room was excellent. The complimentary breakfast was outstanding. The price was more than reasonable. Would highly recommend Emerald Inn to a relative or friend, and would definitely stay there again if I'm back to Garden City. Randy in Skiatook, Oklahoma

Was amazing from arrival to departure. Rooms were extremely clean and quiet. Breakfast was wonderful. Would recommend this hotel to anyone. We will definitely stay there next time we are in Garden City, Ks

The wife and I stay here every time we are in Garden City. We can really relax and enjoy our stay. We will stay there every time we come to town. The room was quiet and the TV was good. Mark and his crew take really good care of you. The breakfast was top notch also to start the day.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Staff is thrilled to read that you stay at this property every time you're in the Garden City area! We will continue to provide you with superior customer care and thanks for staying with people who care here at Best Western.

Awesome staff especially the breakfast hostess. you felt like you were in a restaurant. She was so friendly and nice and the food was great. Served on glass plates and silverware not paper and plastic. Very nice. All the staff was great. Clean and nice rooms, great value.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Estela our breakfast hostess really enjoys her job, and loves to interact with the guests and put them first. She is a gem for this property and really appreciates your feedback. Hope to see you again in the near future!

Great place to stay. Really clean and great beds. Absolutely loved our stay there. Location was excellent and close to shopping and restaurants. The help there was the best. Really recommend this hotel.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed your stay here at Best Western Plus Emerald Inn & Suites. Come back soon!

Out of all the chain hotels we have stayed in over the years, the Garden City, Kansas BW Plus has been the best value, best staffed, and one of the cleanest. It was a bright spot on long Hwy 83 traveling from South Dakota to Texas!

A nice place to stay. Good food, a helpful staff and a good location. The hotel is well kept and there is plenty of parking. The hotel is located near the shopping areas. It is very close to a refrigeration school. The trip to the GCAP campus is less than a five minute drive.

Everytime I come through Garden City I make it a point to stay at this Best Western. I promise you, it's the best hotel in this town. The beds are Wonderful, and the breakfast Hostess Estela makes the Best Homemade Salsa that I have ever had. We came back just for her Salsa.

We arrived at about 9:30 p.m. after a long drive. The registration person who checked us in was very welcoming - as if we were long-awaited family members. She was pleasant, told us about the facilities, mentioned the free breakfast, suggested nearby places that would be open to eat.We strongly recommend this hotel to anyone looking for a warm, inviting welcome in a place that is very clean, has excellent beds, and is very reasonably priced. Nice pool and hot tub too.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank your for writing an excellent review about this Best Western Plus property. We will continue to give you welcoming check-ins, fabulous amenities, and superior customer care every time you stay with us. Thanks for staying with people who care here at Best Western!

We had a recent overnight stay on our way back from Colorado that we booked online based on the high reviews given this establishment. We can easily see why it is rated so high! They accommodated us for a late check-in (after 9:30 PM) and we found our room to be spotless! Immaculately clean- which is such an important thing. The bathroom was freshly stocked with towels and toiletries and our room was nice and cool- very good A/C unit plus a ceiling fan. The beds had a firmer mattress which personally is to my liking. In the morning there is an amazing breakfast buffet that will meet the wish of almost any palate-- from fresh fruit (including watermelon which is a personal favorite) and yogurt to your traditional biscuits and gravy/bacon & eggs plus sausage, hash browns, cereal and bagels. Easily a 5 Star Establishment and a great place to stay be it overnight or even an extended visit- the room quality & cleanliness plus friendly staff plus a great breakfast option makes for a very good value bargain. We will definitely stay there again!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Wow, this was a pleasure to read by all of our staff, what a great review! We really appreciate all the great compliments you left about every aspect of the hotel you enjoyed. We will continue to be there for you whenever you stay with us in the future. Don't hesitate to give us a call for any future stays or questions you might have, thanks again.

We stayed for 5 nights while attending the NJCAA golf tournament. The hotel was nice,clean and comfortable. The staff was friendly and helpful. The breakfasts were awesome. Sandra with the front desk rocks. There is also onsite laundry facility. If ever we have a need to travel to Garden City, Kansas again we will definitely stay here!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read you will come back and definitely stay here again in the future! If there is anything you need don't hesitate to call us we will be here for you. Thanks for staying with people who care here at Best Western.

The Best Western Emerald Inn is an almost new hotel and is lovely in every way. Caring, friendly staff (Sandra!), clean, modern rooms, great shower and bed, bar open 'til 10:00 p.m. is an extra bonus! Would definitely go back and highly recommend this hotel if you are passing through the area.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed your stay here at Best Western Plus Emerald Inn & Suites. Please come back and stay with us, thanks.

We stayed one night here. The room is lovely! Very relaxing and comfortable. Bed is great! Nice sitting area. Beautiful decor! Exceptional cleanliness! Staff is awesome- especially the breakfast staff. Breakfast was also very good! Great value for the money!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad to read that you had a lovely stay with us! We will always be here for you with a friendly staff, great amenities, and a hotel stay that your sure to remember, thanks again.

Wonderful experience, staff at breakfast was extremely accommodating and friendly. The rooms were clean and lovely. Staff was friendly and helpful. The bathrooms were always clean and fresh towels. Thanks

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to see you had a wonderful experience at this property. We love to keep this hotel as clean as possible with a friendly staff to help with whatever you may need. Thanks for staying with people who care here at Best Western!

As I age it seems that the bed in a hotel makes it or breaks it, this bed makes it! The staff is friendly and on point with what a tired traveler wants when you arrive, but the BED is better than my bed at home. The room has a ceiling fan and is beautiful, I wish I had a long project to work in this town, I would stay at this hotel and be content and comfortable. Loved it.

Great staff. Great rooms. Great breakfast. We ended up here in a snow storm and it was a welcome place to relax and collect ourselves. We would highly recommend and would stay there again. The double queen suite was large and spacious.

Almost a best western premier, but with less cost. Very new, very nice, very clean, aesthetically pleasing, friendly and helpful staff, breakfast is amazing. Very nice selection for any type of food preferences

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to ready your review about your very nice accommodation here at our property! Don't hesitate to give us a call if your need a room again. Thanks for staying with people who care at Best Western!

We were not impressed when the hotel lost power as the result of a blizzard. There is nothing that they could've done about the bad weather but they had no back up plans for heat, food and comfort of the guests who were stranded there.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We are sorry for the lost power that unfortunately happen during your stay. As we had no idea that we were going to lose power we did everything we could to provide every guest with the care they needed with what we could provide with no power. As we aren't a full service hotel we don't have supplies of lunches or dinners on hand. We hope you understand and hope to see you again soon.

The hotel was very nice and staff, not enough room in this post to describe how wonderful the staff from housekeeping, breakfast and front desk staff were. The were three concerns I had. The beds were very firm and felt like I was sleeping almost on a board or springs, I did not care for them at all. I am sure there is a reason, but never understood why hotels don't consider quality memory foam systems. The internet was terrible. It disconnected constantly and reverted to my hot spot just to get my email. Last was the interior noise. There is minimal if any sound absorption in the halls, perhaps rooms. I could hear normal conversations and doors small down the hallway. That said, the hotel was in a great location, staff quality would give a five star hotel a good run for their money and the five star would loose. For a budget hotel, the interior was a very nice design and relaxing and the breakfast was one of the better continental breakfasts around.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing about your stay and listing what you liked and what could possibly be improved on. Sorry to hear about the loss of internet connection and noises that you were hearing during your stay. We will continue to provide you with exceptional customer care during your future stays and will be more than happy to correct the internet and noise issue for your future stays. Thanks again for staying with us!

Decor look practically new, so I asked front desk how long this property had been in use. She told me 2 years. It is a TOTAL remake of a multi-level parking structure (which explains the great location) and boy did they do a nice job!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review and it was a pleasure reading all your nice comments about the different things you enjoyed about this new property. Please come see us in the future, thanks again!

I stayed at the Best Western Plus for a week for a business trip. It is new, modern, and very clean. The Breakfast is top notch and can get your omelette fixed your way. Everything seemed fine until I checked out. They had billed me a jacuzzi room rate one night due to an over booking. They tried to blame me when it was a person at front desk who made the mistake. The manager wanted to drill me and basically sided with staff. I was a bit irritated, knowing that the mistake was on the staff. ... after talking to the staff member they I formed me that it would be taken care of. It wasn't. Then I received a phone message that it was taken care of. However, once again it wasn't. The staff member was trying to buy time and wear me out. Upon calling the manager I saved the message and forwarded it to him. He refused to believe me until he got the message. Eventually, he apologized and refunded me $90. I would recommend the hotel. Just watch your bill.

Nice rooms, Good breakfast, friendly staff. Very clean hotel. Staff did a great job of handling things over a very busy Easter weekend. Internet was a bit slow but that is the way it is at a hotel. They did provide one wired connection and that worked great.

Mark Graiber manger and his staff all went out there way to make me feel at home , even the house keepers I will definitely stay there when in town for business or with my family. I was staying at this motel two years ago when my mother passed they helped me alot with all the stess ,

Stayed in a suite that was big, and very comfortable. We really enjoyed out stay. It was quiet and very clean. Loved the water fall on the wall. The only thing we noticed was being on a corner across from the elevators, we could hear people talking when they were waiting.

Was in town watching my daughter compete in rodeo at college. This is a really new hotel with all the perks that you would find at a much more expensive hotel. The staff were helpful and the room very clean. Bed very comfortable.

The hotel and staff were exceptional. Enjoyed our stay. Great restaurants nearby. Hotel was spotless inside and out. Rooms were very clean. used the business center and it was equipped well. Great internet. Hotel had a great lobby. Very relaxing.

This hotel amazed me the moment I drove up . The detail that was put into this place is phenomenal. The staff was friendly, accommodating and knowledgeable. The rooms were state of the art decor , clean , roomy and amazing I travel a lot for work and this by far has been the best hotel I've stayed at ever !!!! I give this place 10 stars ! I would stay here all year if I could. Please stay at this hotel , you will be pleased.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Mike, I'm pleased to read that this is the best hotel you've ever stayed at! We will continue to provide you with exceptional customer care for your future stays. Glad you wrote the excellent review and thanks for staying with people who care here at Best Western.

I really enjoyed my stay. The room was clean and apparently remodeled recently. Staff were friendly and helpful and breakfast was wonderful with the option to order omelets. There were only 2 minor issues: wifi was slow and water was hard (difficult to wash soap off of skin)

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you enjoyed our property and thanks for writing a review about your stay. We have a two year old property so we haven't remodeled but we like to keep this property looking like it did the day it opened. As far as the hard water, we have a water softener so it's not hard water. You may feel that feeling on your skin due to the softness of the water. Thanks for staying with us and we hope to see you again soon!

The Best Western Plus Emerald Inn & Suites Hotel in Garden City, Kansas is a little gem! The rooms are comfortable, the staff is courteous and always helpful and the free breakfast is superb. Everything is set up for a guest's comfort. If you're staying in Garden City, make sure this is the hotel you choose!

The building and the rooms are very nice and the staff friendly. I found the beds comfortable and the sound quiet for the most part. My one huge complaint would be the internet service within the rooms. I have stayed twice now at the hotel months apart and the internet was extremely poor. Even when sending an email with a small attachment the service would timeout and forget streaming video its not going to happen. Dialup internet is faster than this service.

Our family stayed at Best Western while my husband attended GCAP, and it is truly a beautiful hotel. We had lots of room for our entire family (husband, 3 boys and myself) in the 2 queen suite, the beds and sleeper sofa were very comfortable. The complimentary breakfast was very plentiful and so yummy. We enjoyed the lobby everyday which offered tea, coffee and cookies, our kids really enjoyed it. Also, the pool was amazing, and especially the hot tub. We will definitely stay at Best Western anytime we visit Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Norman, what a great review you left for this property, it was a real pleasure to read. We will always be here for you so please come and stay with us again. Thanks for staying with people who care!

This was our second time to stay at this motel. The wife was really pleased with our room. I particularly liked the shower, so much so that I hated get out. The wife wants me to put the same kind of shower head on ours at home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Very happy to read that you enjoyed our luxurious shower. Please come and stay with us again, we will be happy to accommodate you!

One of the best hotels, period. Great beds, shower and modern upscale design. Not the best value but a great place nonetheless. Good staff. King suite is spacious with 2 flatscreens fridge and microwave.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Nice to read your review Rich. Glad you enjoyed our amenities and liked the staff as well. Hope to see you again in the near future!

Wow, i never expected a best western to be so elegant. we stayed only one night, but it was a real treat. The hotel is only a few years old and NOT what you think of as an old Best Western. It was very modern, incredible breakfast, well appointed rooms, and spacious and airy lobby. They definitely didn't scrimp on thikngs when they built this. The pool looked great, but we didn't have time to use it. Definitelyl will return.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review Jim. We appreciate the title of your review a jewel on the plains, that is a nice compliment! Don't hesitate to give us a call next time your in the area. Thanks for staying with people who care.

This was my 2nd time staying here and I so enjoy it. The staff was very friendly. Hotel is nice, clean, and up to date. We used the bar service drinks were good and also priced well. This hotel really feels like a home away from home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Adam, glad to read that this was like a home away from home for your stay. Please do come back and see us, we enjoyed having you stay with us!

This is the newest and arguably the best motel in Garden City, KS. Rooms and pool were very nice. We were particularly impressed with the friendliness of the staff, particularly Estella who services the breakfast buffet. "The nicest person I have ever seen doing that job," said my son.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Charles, glad to see that we both agree that this is the best hotel in Garden City! We will take care of you every time you stay with us. Our superior customer care will always be delivered to you. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

After a very long day of travel from the St. Louis area we arrived at the Emerald Inn. The staff was very welcoming and got us checked in quickly. Our room was very nice, clean and attractive. Once I stated getting ready for bed I discovered that my toothbrush holder had no toothbrush in it. I called the front desk and they brought one up within about twenty minutes. The hotel was very quiet so we did get. A good nights sleep. Breakfast was very plentiful and the lady who works in that area was was busy clearing customers dishes, cups and so on as they finished. We would certainly stay here again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Another great review to read for this property. Glad to read you thought our hotel was a great place to stay, and also glad to see that we took care of everything you wanted and needed. Don't hesitate to stop by in the future to stay with us again!

The property is beautiful and well maintained. The staff was friendly and helpful in every area. Breakfast was wonderful - one of the best we have had as an included feature. The value for the price was exceptional!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a nice review to read. Glad to read you think highly of our staff. We do our best to provide superior customer care with a great value for this property. Thanks for staying with people who care Deborah!

checked in with no problems. had hot coffee in the lobby. hotel only open for 1 1/2 years, so everything was in good shape. time to take down the now open sign though. right close to several restaurants and shopping. not on our regular trip route but would stay at this b/w again

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It is nice to read that you were happy with your stay. Please do come and stay with us again, and we hope to be on your trip route again in the future.

My family of 5 stayed in a Suite and it was plenty of room, although bathrooms are kinda small for how big the rest of the room was. Everything was great until 1 hour after checkout front desk calls to let me know we were 1 pillow short, and they were charging my credit card $50.00 for a missing pillow. Staff didn't believe that we had no pillows so i had to drive my vehicle back to show them we had no pillows. Apparently there was some miscommunication between housekeeper and front desk because they "found" the pillow after over 2 hours after checkout. I was "told it's her work against yours" , and obviously my word didn't matter. Nice hotel, i'm just not sure i would stay here again as i feel they lack the care for the customer.

The beds are so soft and comfy. The people are very friendly. Breakfast is hot fresh and has homemade salsa! Very friendly and VERY clean. Everything was very well kept and they were able to get me everything I needed

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Ashley thanks for writing the review, it was a pleasure to read. Our great beds and breakfast will always be here, so don't hesitate to make another reservation next time you need a room in Garden City!

The hotel was clean and quiet and the staff very friendly and accommodating. Rooms were comfortable, breakfast was basic but good, lobby comfortable. My grandson (8) had a great time in the pool, which was somewhat small but perfectly adequate for us. The saltwater and the dark blue color of the pool was really pretty and relaxing. We will definitely stay here again the next time we visit family in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It's good to read about your grandson having a great time in our saltwater pool. Also glad to read that you enjoyed our staff, rooms, and breakfast as well! Please do come and see us again next time your in Garden City.

Having stayed here before, I expect an excellent experience. They delivered. Meaning, the room is clean & comfortable. The breakfast tasty and extensive. The fitness center and pool are convenient and provide a good workout. The staff are professional, courteous, and helpful.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Douglas, thanks for staying with us again. It's always good to read that our rooms and amenities meet guest expectations just like with your stay. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

haven't stayed at a best western in years! sorry BW!! normally I book IHG properties, but as the one in garden city was under construction according to tripadvisor, I stayed at this best western. great hotel!! the outside is really nice, almost a 'colorado lodgy' feeling to it, the lobby is cool, modern, inviting. front staff was extremely nice and helpful, granting us early check in as well. our room was spacious, comfortable, modern and very clean. no complaints at all!!!! breakfast was plentiful, staff was again very nice, so I can highly recommend this property.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
I'm glad this Best Western property was a great surprise to you. You enjoyed the look of the hotel and thought the staff was helpful and nice and we are very happy to read that on your review. Also glad to read you would recommend this property, so don't hesitate to come stay with us again soon please!

My family drive to. Colorado and South Dakota from Illinois in July 2016. After stopping at a few road side stops in KS, we found ourselves in Garden City. This hotel was beautiful, and a wonderful respite after a long drive. The beds were very comfortable, the room was spotless, and the pool was very nice. Breakfast was better than average. Our daughters thought we were staying in a 5 star hotel! Fantastic place, and we will seek out this chain in our future travels!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to read about your beautiful stay here at this property. What a compliment to read about your daughters 5 star property comment! Please do come see us in your future travels and we will provide you with as good as stay as this stay was.

My family and I traveled from Indiana to Kansas via train. The staff at the Best Western Plus made our stay very comfortable. The breakfast in the morning is really good and Estella is the best hostess :) The front desk manager, Mark, was helpful and even arranged transportation for our party from the train station. Very nice and modern- yet very comfortable. A+ rating from these Hoosiers!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Our staff is happy to read that your stay was very comfortable and that you were glad to have a great breakfast and transportation to the hotel. Thanks for staying with people who care!

I read the reviews on this hotel before I stayed so I had pretty high hopes. I am glad that we decided to stay the hotel looked beautiful, the pool was great, staff very friendly, and the breakfast was very good as well. We will only stay in this hotel from now on. The only thing I would change would be the beds were a little hard.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you loved the hotel Adam! I will let the staff know about the compliments you wrote in this review and we will continue to provide you with superior customer care for your future stays. Thanks for staying with people who care here at Best Western.

This is one of the nicest hotels I have stayed in in a while. If your in the area and looking for a very upscale modern and comfortable place choose here. Full breakfast in the morning of hashBrowns, biscuits and gravy, cereal, pancakes, eggs, bacon, sausage and juices. Didn't get to enjoy the pool but it looked nice. Ceiling fan in room was the best part. King bed was very comfy. Very clean. Had a nice pull out couch.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see that you thought this was one of the nicest hotels you have stayed in for a while. It was good to see you enjoyed our delicious full free breakfast at the hotel. We will continue to proved you with a clean and comfortable hotel for all your stays. Thanks for the great review!

Fantastic breakfast, great pool/hot tub, extremely clean and comfortable. The shower/bathtubs are great. Shower head is plentiful and has a higher mount than most. The shower curtain rod is rounded, which is always great.Estela, worked in the breakfast area in the morning, she was extremely helpful, friendly and went the extra mile to make us all feel comfortable. She is an excellent worker. Mark, at the front desk, is also a huge asset. He is very helpful and very accommodating. I would recommend this hotel and would definitely stay there again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What a wonderful review to read! We want to make every stay with us as enjoyable as this one so please come back and see us. Our staff will make sure to go the extra mile for you every time you stay. Thank you for the wonderful comments, hope to see you again soon.

Very clean, excellent breakfast, friendly service!!! I would definitely stay here again!!! Wi-fi a little slow but no other complaints!!!! Hotel seemed like it was brand new! Lots of amenities, continental breakfasts, gym, pool, etc...very nice!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you enjoyed your stay Melissa! We are a new hotel and we would like to make your next stay with us enjoyable again, so please do come and see us again here at Best Western Plus Emerald Inn & Suites.

Very quiet for being just off the highway. Very clean and comfortable. The shower head is mounted up high which is great for a tall person like myself(I'm sensitive to that) and can be aimed/tilted easily. Not wimpy on water pressure either. Big soap bars for the shower. Hair dryer is good. Only thing bad in the bath is toilet paper roll is hard to reach. In room single serve coffee maker with four servings. They have 24 hour coffee and tea in the lobby. Exercise room is well equipped(they have kettle bells) and they have an indoor hot tub and pool.Air conditioner is quiet,internet access is good. Bed is firm and the pillows are soft,though a little on the small side. I had the 2 queen bed layout which is a little crowded. Carpet was a little frayed which surprised me for being such a new place. Still that's not much to complain about. I would stay there again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see you thought of our hotel as a great place to stay. Our amenities are very hard to beat here in Garden City and glad to see that you enjoyed them. Please do come see us again here at the Best Western Plus Emerald Inn & Suites where you will stay with people who care!

The only problem I had was the bed was too hard. I didn't sleep well. The staff was great and the hotel was very clean. I thought the breakfast looked great and the layout was clean and tidy. I do think that there should have been a few more choices. The grounds were in great shape as well as the buildings condition. Overall it was a great stay!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Teddy thanks for the review. Sorry that the bed was a bit too hard for you. Please do come stay with us again and we will continue to provide you with great service that you expect.

Very nice motel. Quiet, breakfast was awesome. Close to places to eat or call for delivery. The room was spacious and very comfortable beds. Right off the highway easy to get too. Personnel was friendly and helpful. Enjoyed our stay very much.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It was nice to read that you thought of our hotel as a comfortable, quiet, and a nice hotel. We enjoyed having you stay with us and hope to see you again soon.

Arriving at this lovely new facility after a long drive in stormy weather was a lovely surprise. The exterior was quite attractive and the landscaping was exceptional. The regional art in the public and private spaces showed the thought that went into this hotel. The room and bath were well appointed (at last a hotel with bathroom fans). Everything was CLEAN. My husband was enthusiastic about the breakfast - I was less of a fan but looking back I remember the hospitality, cleanliness, attractive decor, and close attention of the attendant to the food. Although this was only an overnight stop, we both would have enjoyed a longer stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a great review you left with us Kathy, it was a pleasure for our staff to read! Our breakfast staff tries hard to make every detail perfect for the breakfast items and breakfast area. Our housekeepers also try hard to make the hotel very clean! Glad to see your opinion of the property was top notch! Thanks for staying with people who care here at Best Western.

I stay at many hotels a year. I also stay in some very incredible hotels and resorts. This hotel was incredible! The incredible details of the building to the thoughts involved in comfort for the guest is superb. I am not a Best Western fan but this hotel has made me one.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see you admire this property and think it is a great hotel. Also glad to see that you're now a Best Western fan because you stayed at this Best Western. We will continue to provide you with the superior customer care that you deserve, hope to see you again soon, thanks.

This hotel was very nice, from the lobby to the rooms. You could tell it was newly built. Lobby, rooms, hallways, breakfast area - all very clean! The complimentary breakfast was great, and the staff was extremely friendly. I stayed in a standard King room, VERY spacious. My ONLY minor issue - I need it very cool when I sleep and I could not get the ceiling fan to turn on (not sure if it was just for show?) and AC wouldn't stay on what I set it as. Otherwise, wonderful hotel and would definitely stay again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Megan it was nice reading your review here on Trip Advisor! Glad you appreciated the cleanliness and the friendly staff here at our property. Sorry to hear about the ceiling fan and AC. The ceiling fans can be tricky, but next time you stay with us just contact guest services at the front desk and we will be happy to help you with any questions you might have. Thanks for staying with people who care Megan!

We just stayed the night at the Emerald Inn and Suites. We had a handicap accessible room and a 2 queen room. The hotel is very clean and the beds were great. The front staff is friendly and helpful. They had a nice indoor pool area and exercise room. Breakfast had several choices to pick from. We will stay here again!

We have stayed in numerous hotels and this by far is the best. Super clean and the staff was very friendly and helpful. Priced reasonably. We only stayed one night as we were coming home from vacation. The breakfast is always great at Best Westerns.

This was a very nice Best Western property. The rooms were clean and quiet. The lady that took care of the breakfast area did an AMAZING job. She really added to the quality of the hotel. Our only regret - we ate on the way to the hotel. Once we checked in - we learned that the hotel key provides discounts at most of the local restaurants.

We are just approximately an hour away from Garden City, and a couple of months ago we tried out another Motel. Absolutely dollar for dollar, there was no comparison. We thoroughly enjoyed our trip, and stay at the Best Western.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Debbie, thanks for staying at Best Western Plus Emerald Inn & Suites! If you need any accomodations in the future don't hesitate to give us a call, we're here for you.

On our way to Colorado, we stayed one night in this nice hotel. It is new, very nicely decorated too. Room included a ceiling fan. Awesome! Breakfast was very good and had a nice variety. Hotel staff were friendly and accommodating. I definitely recommend staying here.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Susan for writing a review about our property. Please come visit our property again as we will continue to provide you with superior customer care here at Best Western.

My husband works at Tyson, and we stayed at this hotel while he was working relief for the plant nearby. It was INCREDIBLE. Hands down the best hotel I have ever stayed in. The staff was extremely friendly, the rooms and hotel overall were spic and span, and there was a delicious HOMEMADE breakfast every day!! The woman who ran the breakfast was fantastic, she always had a smile (even at 6 am) on her face and was very hospitable. The pool and the hot-tub were also AMAZING, and they even had a workout room. There was nothing that this hotel didn't have! I wish that there was one of these wherever we traveled. I would always choose to stay!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Tareja for your excellent review. Estela our breakfast lady really enjoyed reading about the great things you had to say about breakfast. Glad the staff as well as the amenities the hotel as to offer really impressed you. Thanks for staying with people who care here at Best Western!

The breakfast lady Estella was wonderful and very accommodating. And the entire service for my stay was great. The rooms and beds are very nice and comfy. My over all experience was very satisfactory. I would definitely recommend this hotel to friends

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see that your experience was satisfying. I will let Estela know about your great compliment that you wrote about her. Come back and see us soon!

This hotel exceeds expectations. Wonderful, friendly staff. Breakfast was good, try the ladies homemade salsa on your eggs, it was spicy yet yummy. have now stayed there twice in the last 2 months, beds are wonderful. Internet worked well.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We love to exceed our guests expectations here at Best Western. I will let Estela our breakfast lady know about your compliment on her homemade salsa! We will continue to provide you with everything you need on all your visits in the future. Thanks for staying with us!

Being a senior citizen we have traveled a lot and stayed in many motels and hotels. I can truthfully tell you that the Best Western Emerald in Garden City, Ks was one of the most delightful stays of our older years! It is classy, beautiful, clean, quiet, supremely comfortable bed, wonderful shower and plenty of water pressure, very nice staff, wonderful breakfast and conveniently located. Who could ask for anything more??? Thanks, Emerald, you are a jewel of a hotel!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad this was your best stay ever as the title of your review says! Thanks for staying with people who care her at Best Western Plus Emerald Inn & Suites.

I will start by saying I'm not a huge Best Western person. I'm not really a loyal person to any hotel chain, and was skeptical about this Best Western.. Boy do I eat those words now!!! This hotel is amazing and VERY comfortable. The staff were nothing short of amazing also! They were helpful, friendly, accommodating, etc. And talk about a GREAT breakfast spread! I can't remember the breakfast ladies name, but those burritos she made and the homemade salsa = EXCELLENT! It was like a little touch of home out on the road.. GREAT job everyone you should definitely pat yourselves on the back. ;)

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what an awesome review to read, the staff loved it! Please come back and see us as we will continue to provide you with the same great customer care and excellent breakfast. If you every need anything in the future please don't hesitate to give our hotel a call, thanks again.

Our first time at a BW Plus and won't be our last! Lovely hotel. Friendly staff, clean & comfy rooms, inviting lobby. Good breakfast. Plus the room smells great and its walking distance to restaurants.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for writing about our hotel. Our staff is happy to read that this created a great first impression of a Best Western Plus! We will continue to provide you with superior customer care every time you stay with us in the future, thanks.

A wonderful hotel. Newer. The halls, lobby, & rooms all smell clean and new. Lobby has a (limited) bar open until 10 p.m. The staff is friendly and beds are comfortable. I would love to stay at this hotel again and again. Highly recommend.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
I really like the title to your review. Please come visit us again soon and we will be sure to provide you with a lasting memorable stay as always! Thanks again.

This is our second stay at this hotel. The hotel is very comfortable and super clean. The staff is most helpful and caring and the pool area is great. There is a nice breakfast bar with a good choice of hot food. We will be back and definitely recommend this hotel for a great stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for staying with us again here at Best Western Rhonda. Glad you enjoyed your stay. Come see us again soon!

This is an over all quality place to stay and our third visit in the last three years. We travel threw here on our way to Texas each year and haul our trailer so it's nice to have access and parking available. It's relatively new, with an excellent décor as well as great amenities. The staff were helpful and friendly. The full hot breakfast was tasty and fresh.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Allen! It's good to see that this hotel is your place to stop and stay when your traveling through this area. The staff will continue to provide helpful and friendly service as always. Please come see us again, thanks.

We came to Garden City to visit family & started out as a different hotel nearby. Everything was out of order so we decided to check out the Best Western. We were beyond pleased. The lobby was warm and inviting, the pool area was clean and laid out wonderfully. The gym had the perfect sets of equipment to keep active even on vacation. What stood out to us the most was the kindness of the staff. By the time we left 2-3 days later, they were friendly & familiar faces. The rooms were beyond our expectations. Each bed had thick, warm blankets. There was enough room to be comfortable and move around with our family. The rooms were perfectly cleaned & assembled with love. I would recommend this hotel to any & everyone!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What an excellent review to leave with our hotel Jillian! We will always be here for you just let us know what you need and we will do our best to provide you with a stay as good as this one. Thanks for staying with people who care here at Best Western Jillian.

I would recommend this hotel to anyone planning to spend the night in Garden City, Ks. We came up for a "Live-On- Stage" Concert. The hotel was clean, relaxing with waterfall-type wall hangings, fresh, and the breakfast and the breakfast staff were wonderful!!! Also the check-in and check-out staff were friendly and helpful

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review Kerry. The staff is glad to see you had a fantastic stay with friendly and helpful service. Also glad to see you thought the breakfast staff was wonderful!! We can't wait to see you next time. Take care.

If Breakfast and the pool towels get better this will hands down be the nicest hotel in the City. But I would expect this hotel to be the nicest as it is new. Hands down it is the best and far superior over the Marriott in town. The best Pool around.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Dion, glad to read that you thought our Best Western Plus was the best hotel in Garden City! We do like to have all of our guest have a great stay in all areas of this hotel. We will work on areas of improvement in breakfast so that your stay is perfect next time you stay. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

This was our second time staying at Best Western in Garden City, and as always it was a great experience. The rooms are clean, and large with comfortable beds. The breakfast is hot and really good! A big plus for traveling families is the coin operated washer and dryer available. The hotel is located just minutes from restaurants and shopping. We will always choose this hotel for it's friendly staff, and amazingly clean hotel.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Jennifer, glad your second stay with us was a great experience. We will keep on providing you with a clean hotel, amazing breakfast, and friendly staff for as long as you stay with us. Can't wait to see you in the near future!

Stayed one night for buisness and had read the reviews on this property on trip advisor. I found all the positive comments regarding the hotel to be absolutly true! I flew in late the night before and they offered to pick me up at the airport. The place looks like new, great customer Service, excellent facilities. The room was more than I expected including the Kurig coffee maker! I will stay here for sure on future buisness trips...Did I mention the Hot Breakfast was fantastic! Try the homemade salsa!! on the breakfast burrito!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Cliff, glad to see you had an excellent stay! I will tell our breakfast lady Estela that you enjoyed her breakfast burritos and homemade salsa, she will love to hear that. We can't wait for you to visit our hotel again and make it like home for you. Thanks for staying with people who care!

The hotel is new and was very nice overall. The Wifi was slow and the tv did not work very well. The hotel is located in a decent area with some shopping nearby. Cab service in Garden City is lacking...

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review and if there is anything we can do to make your future stays perfect let us know. Please don't hesitate to let the front desk know about any problems you may encounter because we want to make all your stays with us perfect. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites!

I was traveling to see family and needed a good, well located, clean place. This hotel is only one year old. It is beautifully maintained and has easy parking, nice sized rooms, great staff and a free breakfast. I didn't use the pool and hot tub, but saw many others enjoying it. The walls are thin, but all-in-all it was a good value and a clean/well managed property. It is off the main street and behind another hotel -- be careful at night and park in lit areas. But otherwise, you will have good access to the freeway, Garden City itself and good restaurants (many you get a discount if you show your room key).

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Stacey thanks for the review. Our staff appreciates that you thought we had great service, good location, and clean rooms. If there is anything we can do to make your stay even more perfect let us know in the future and please come and stay with us again!

This place is clearly for real! It is not only a beautiful and well-kept new hotel, but it is also a haven of outstanding customer service by caring people. First, I was instantly impressed with Estela and her caring manner my first morning there in the breakfast area. She greeted everyone with a smile and her delicious homemade salsa truly put the "plus" in my day. Because of Estela, I decided to return to Garden City and stay 2 more nights the following week rather than a nearby town. Estela is a gem! When I returned the following week, Mark at the front desk displayed invaluable customer service in making sure I was pointed in the right direction as I left early for my destination an hour away. And it didn't stop there...once I arrived home, I realized I'd left my business schedule for the upcoming year in my room. I called, talked to Mark, and within the hour was assured it was in the mail. And I received it in just a few days. Mark is a great example of day-to-day excellence. This place is a win-win for anyone searching for a place that makes you feel like you're at a home-away-from-home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a review and what a great title to your review Carolyn! The staff enjoyed reading the review and we can't wait for you to be back in the area so you can stay at our hotel again. We love making our guests feel at home and we appreciate the positive feedback. Thanks for staying with people who care Carolyn!

Stopped here on a road trip between Boulder, CO and Houston, TX. Had to deviate from our normal route to avoid snow and ice and chose this Hotel as a stopover. Arrived late, had made reservation about 30 minutes prior to arrival. Everything was in order upon arrival. Clean, efficient Hotel, good sleep quality, quiet, decent breakfast, easy access and friendly service. Cost was $124.00 including taxes. A tip, which has nothing to do with this Hotel. If you are traveling south on US 83 and need fuel, get it before you leave town. There is no fuel for 36 miles, the first station is in Sublette, Kansas.

This hotel has a great staff, awesome rooms, and great TVs! This hotel has 42 inch tvs in the rooms which makes it enjoyable to watch TV. In comparison this is the best hotel I've stayed at in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Nice to see that you enjoyed the TV's in the hotel Benjamin. The hotel enjoyed reading your compliment about the staff. Thanks for staying with us and don't hesitate to give us a call to book again!

Best Hotel in the Garden City area. Staff extremely helpful and friendly. Super clean. Ceiling fan a major plus. Will continue to stay at this location. Room was a crampped but for 1 or 2 people it is sufficient.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review David. We will continue to provide you with helpful and friendly service no matter what you need! If you need more room next time your in town we could provide you with a suite if you would ever be interested. Can't wait to see you in the future.

I have been coming to Garden City for past ten years on business, and this motel rates first in comfort and quality. The bed was just right and the heating/cooling system kept the room perfect to the temperature that I selected. Very spacious and clean rooms. Excellent breakfast. Also the service at the desk was very helpful and friendly. The hotel is located close to the main roads, but not too close where you hear a lot of road noise. I highly recommend this hotel and will be back the next time I am in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow Michael what a wonderful review to read. The staff here at the hotel work hard to create an excellent experience for our guests. Glad you enjoyed your room, the breakfast, and received excellent customer service. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites!

I actually had a birthday sta-cation on January 14. They treated me very well. I would refer anybody traveling and spending the night in Garden City,Kansas to stay here! They have a great hot tub and swimming pool. Breakfast is great to! I will do another sta-cation there sometime.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Ruth glad to read about your great staycation experience here at the hotel. Don't hesitate to give us a call to book another staycation, we will take care of you I promise!

I have stayed in this hotel numerous times. The staff is always accommodating and the rooms have all the amenities and space to work while providing the comfort for a good nights rest. The bar provides a nice relaxing place to unwind after a long day of meetings. There is no need to look at other hotels in the area, this is the place to stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
James I love the title of this review! Thanks for taking the time to write about the hotel, the staff enjoyed reading it. Thanks for staying with people who care and we will hopefully see you back in the near future.

We have stayed at this hotel several times and would definitely recommend it! Very clean, updated and spacious rooms! It is conveniently located in the city. Close to several restraurants and lots of shopping! Our kids really enjoyed the indoor pool and hot tub. We will be back!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Daphne, thanks for writing about the property. Glad to read that you liked the location of our property here in Garden City. Come back and see us soon, thanks again!

Excellent. Over-the-top decor. Very large and comfortable rooms. Very good breakfast buffet. Front Desk clerk Ivan was the most accommodating and polite person I had the good fortune to meet. I highly recommend this Hotel.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello James, it was a pleasure to read your excellent review. Sounds like you enjoyed every part of our beautiful hotel and we're glad you highly recommend us! I will let the Front Desk clerk Ivan read your compliment. Thanks for staying with people who care!

Very nice Hotel have stayed here multiple times, always greeted very nicely. Check in is a breeze and the rooms are great and comfy. Helps to have a nice large TV to watch shows on. I believe they are around 42 inches, some hotels seem to skip on this. Internet is good, could be a little faster but I understand with hotels so many people :D.

This hetel was amazing!! Very clean, decorated beautifully and the beds were awesome!!! We were in Kansas for a birthday celebration. The hotel clean, the pool area awesome. The lounge area better that some homes I have been to . This place makes me want to come back!!!!

We came dragging in unexpectedly on our way back from Colorado heading toward home in oklahoma. Kat checked us in and let me tell you she's awesome. The hotel smelled great! Our room was really nice and comfy I will definitely return. The comp breakfast really good to. The staff we interacted with were very and all seemed to like their job! I highly recommend this place

This was our first stay at the Best Western Plus in Garden City, KS. Beautiful hotel, like being on vacation! Great amenities, friendly and efficient staff. The free continental breakfast in the morning was outstanding. Highly recommend!

I stayed at this location August 2015 when we had to go to Garden City for a funeral. Upon check in everything was fine, though they did look disgusted because of the service dog. There's a beautiful pool and hot tub area which attracted my son in law to be as he is a partial paraplegic in a wheel chair so swimming is an activity he enjoys. We went to the pool (we were the only one's in there) and were approached by the clerk and said management was watching video feed from his home and the dog wasn't allowed so were asked to leave the pool. I took the dog out and left the kids to swim. I was later informed after my daughter had called corporate I could go back in with the dog but at that point I just wanted to get some sleep and leave the place. Now it's December and my kids went back to visit their grandmother, they booked at the same hotel thinking it wouldn't be a problem but as soon as they walked in were asked for papers stating he was in fact a service dog. This is illegal under the ADA standards. I would highly recommend you find a different hotel if you are disabled and have a service dog. I would also second think whether you want someone watching you or your children in the pool area from their home.

everything was excellent, the service , i really liked the breakfast . The Doctor is constantly on me about eating better and eating breakfast , i am terrible about skipping meals to get things done and move on . I am certain that i am not the only one dealing with this. The rooms are very well cleaned , i love the tea, mostly the hot tea in the evenings while i am doing book work , the coffee is great in the morning but i love to drink hot tea in the evening, would like to see more tea in rooms. Thanks for the great stay. I am on the road so much when i get home i just like to stay home. I consider your hotels that close to my home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the awesome review Mike. Here at Best Western we like to have guests such as yourself enjoy every part of the hotel from the amenities to the cleanliness. Thanks for staying with people who care and come see us again soon!

This hotel is excellent ...right from check in with Anna at reception to breakfast the next morning. Comfortable beds...so good! Lovely decor, looks fairly new...no restaurant onsite but plenty nearby. We ate in Main St at Ninja sushi & steak and it was excellent and well priced. The breakfast lady is lovely and friendly which is nice in the mornings. Walking distance to shops like Jc Penney and target across the road. But be careful crossing the road it is extremely busy and no crosswalk! Quite dangerous...drive if you need to go to target.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Sharon, thanks for staying with us here at Best Western Plus Emerald Inn & Suites! Glad you liked the convenient location of this property and well as the staff that helped you out at check in time and then during your breakfast time. Come see us again and thanks for staying with people who care!

Nice surprise in Garden City ... Looked on TA after working in CO and a drive to GC stopping for the night. Nice new BW ... Nice comfortable room, friendly front desk service by Anna, good breakfast ... Overall very pleased. .. Highly recommend!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We're glad you would highly recommend this hotel and that you were pleased with your experience! Thanks for your review, and we hope to see you at our property again soon!

Great place to stay in Garden City. Everything you need for a quiet night sleep, Staff is professional and friendly. Easy and convenient parking. The hotel has everything from a weight room to copy machines.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for writing about this hotel property Tom. We always try to have a professional and friendly staff and we're glad you got to experience that here at Best Western Plus Emerald Inn & Suites. Thanks for staying with people who care!

This is a fairly new facility. I found this hotel to be an excellent choice. Clean rooms, lobby and restaurant and hotel staff was very friendly. Excellent value! I would definately stay here again when in Garden City Kansas for my next business trip.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Gene, in reading your response our staff is glad to hear that you found this hotel to be an excellent choice. Please come back and see us again soon!

The hotel itself was great but the pool hours are 10 to 10 and checkout is at 11. Poor pool hours led us to a chain wide, multi-year boycott of Best Westerns. We travel here often and so we decided to try it and give everyone a review. We cannot recommend because of the pool hours. Most pools open at 6.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We appreciate you staying with us Paula and glad you mentioned that the hotel was great. For the pool hours just remember to ask the front desk staff if you want to use the pool or hot tub early or later than the posted pool hours. We're always willing to let guests use the pool and hot tub hours that they need. We would be happy to provide you with a great experience next time your in the area.

This hotel is fantastic. Management & staff obviously care about ALL the details ... cleanliness, hospitality, and first rate customer service. Truly one of the most enjoyable hotels I have ever stayed with ... and that includes some 5 star establishments that could learn a thing or two from this hotel. It's the little things that matter (every area spotless - great linens - a very nice complimentary breakfast hosted my a marvelous lady with a great smile) And all at such a friendly price. This was my second extended stay with them, both equal as to quality & value. Might suggest that leaving tips for the maids and the breakfast staff is a simple idea - and here (because of all they do) a good idea. They earn it, trust me. THANK YOU BWP! -- Bob F --

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow Bob your review you wrote to this property is fantastic! Our staff does love to provide exceptional customer care to all guests walking through are door. Please come and see us again so we can provide you with the service you expect.

If you are a Diamond member, you will be treated like a homeless person asking for a free room. The front desk staff both morning and night did not care about the guest, only about being "overworked" and how issues affected them, not the guest.

If you've never stayed at a Best Western Plus, you are in for a happy surprise. This is a huge step up from a typical Best Western, and a far better value in terms of comfort vs. the Hampton Inn or Holiday Inn Express that are close by in Garden City. This hotel feels very high-end and far exceeds expectations for the price.

This was my first stay at a Best Western "Plus". Far and away the nicest Best Western I've stayed at in the USA. The property is nearly new, making for a trouble-free stay. Pleasant staff, fresh hot breakfast, a K-cup coffee maker and small fridge in the room. All good - perfect for my needs.

This is a great place to stay with very friendly and caring staff members. Breakfast is home cooked food and beds and pillows are incredibly comfortable! Kuerig coffee machine in each room, large TVs, large rooms.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Carey this is Mark the Front Office Manager at the property, I just wanted to say thanks for writing a review about our hotel. Always glad to see you staying with us here at Best Western Emerald Inn & Suites! See you next time and thanks for staying with people who care!

This may have been the best motel I have ever been in. A 2 bed suite with fold out couch, refrigerator, and microwave. Room had a high ceiling and was very clean. Excellent climate control. Very quiet and well built. Very good breakfast buffet and super friendly staff. Easy access to main roads, and near quite a few restaurants and shopping areas. Highly recommended.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Well I must say it was nice to read the comment that you put in your review about our property possibly being the best hotel you have ever stayed in. We want every guest that stays with us to feel just that! Come see us again and thanks for writing the review.

This hotel was exceptional. Friendly staff from the front desk to breakfast the next day. Rooms were elegant. Breakfast was great, served on real dishes and glasses. The rain showerhead was wonderful. Great hotel all around. There was an indoor pool, exercise facility and a business center. I did not use these on this visit..

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the exceptional hotel comment on your review! Don't hesitate to give us a call if you need anything again with accommodations in Garden City. Thanks for staying with people who care Connie!

When i travel for work, I am not usually moved either way about my choice of hotel, but in this case, I can't say enough! My room was beautiful and very spacious. In fact, the entire hotel was just gorgeous, very warm and welcoming. The staff was friendly and accomodating. The full breakfast was hot and delicious. I will definitely stay in a Best Western Plus again!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Krista for your review, our staff enjoyed reading it! It was wonderful to have you stay with us and we would like for you to come back anytime, thanks again.

We are regular Best Western customers and have come to appreciate the consistent level of comfort and value but the Garden City property is truly in a class by itself. So why is it in GardenCity, the stockyard center of the country?

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What a great title to your review Robert! Thanks for the great compliments and yes we do like to think we are a true gem with our property here in Garden City. Thanks for staying with us again!

The hotel was in great shape, breakfast was good, and the staff was fantastic. The even used their personal care to pick me up from and take me to the airport. I will most definitely recommend this hotel to anyone traveling to the Garden City area.

Everything was great during my stay except the floor of the bathroom hadn't been cleaned. There was a significant amount of hair on the floor in the bathroom. Granted, I did not report it, I just cleaned it up with a wash cloth myself to save time. The staff at the front desk were very friendly, the breakfast was very good, the bed was comfortable, the room was nicely decorated, the Keruig coffee maker in the room was wonderful, the wi-fi worked great, the room was quiet and well insulated against both inside and outside noise. I was traveling with family and an infant, and I was able to accommodate our infant son in the room just fine. The hotel clerk at the front desk during check-in recommended a great steakhouse for dinner. I believe it was called Sam's. Not the one they offer a discount at, but the other good one in town. Higher end restaurant, but when you've been on the road for 12 hours with an infant in the car, it's nice to get a sit down dinner and relax with good food.

Ok, this is a 5 star rating based on expectations of a $110 per night hotel room, not a St. Regis. I was pleasantly surprised upon check in. The hotel appears brand new, everything is super clean, nice staff, indoor pool, free wifi, large room, and the bed is very clean and comfortable. This place is comparable to a Hilton Garden Inn. It definitely exceeded my expectations.

The decor in this hotel was outstanding as well as the staff. Breakfast served on real dishes..now that is a real step up! Since we arrived late it was wonderful to be offered a choice of snacks from the menu in the lounge to enjoy with a glass of wine.

5 Star Hotel the best in Garden City. It hard to believe this is in such a remote place. Mark the manager is very helpful. Built very well have stayed at all the other major chains this is the best. Built in 2014.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Steve thanks for the 5 star rating of our hotel. Can't wait to see you guys again in the future, and as always thanks for staying with people who care here at Best Western!

One of the nicest hotels we've stayed at. Of course it is only about 1 year old. The bed was almost as comfortable as our Tempurpedic Allura bed. The only drawback would be the pillows. I would rather have king size pillows instead of the 4 smaller pillows. The bath room was very nice and had a wonderful shower head. The breakfast was good and the food seemed fresh and well prepared. One thing, it was dark when we arrived and it was hard to find the way to the hotel. The Best Western sign was small and overwhelmed by the Holiday Inn Express sign.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Ray thanks for giving our hotel an awesome rating here on this website. Our staff would be glad to accommodate you any day of the year, so please come see us again!

Went to meet with some from old friends. Had a great experience. The hotel was super to us. The staff and service was exceptional. Will definitely use this hotel the next time I need a place to stay and meet friends.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Debbie thanks for staying with us. Our staff would be glad to meet your needs again, we hope to see you again soon!

The hotel was wonderful, well located, very new. Breakfast was above average with a very friendly staff. Beds where quite comfy and the rooms were neat and clean. Only thing that we wished was that the pool opened earlier then 10am.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Ron thanks for the good review. As far as the pool hours don't hesitate to let the front desk know if you want in the pool extra early or even extra late because we would be happy to let you in the pool before or after pool hours. Please come and see us again and thanks for staying with people who care!

This is a nice place to stay with the exception of the front desk help. The rooms are very nice. Beds are very comfortable. Décor is up to date and very comforting. Break fast was good but seems ;ike they run out of items early.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Leanna thanks for staying at our hotel. We promise that we will provide you with exceptional service here at our hotel for your future stays. Glad you liked the decor of the hotel!

Brand new hotel, very courteous staff, specious rooms, good breakfast, and excellent location near restaurants --fast food and sit in, next to shopping as well and just at the outskirts of Garden City KS

The Best Western Plus Emerald Inn & Suites is a MUST! The hotel is beautiful, the staff is amazingly friendly and the rooms are large. The beds are crazy comfy and everything is very clean. The pool is beautiful and if you have kids this is the place for you!

This hotel was perfect for my needs, I stayed here for four days. The excercise room was better than most for the size of hotel. It has a very good hot tub and pool area. The breakfast is just slightly above average but still good. A couple of hot items daily plus oatmeal and pancakes. The double room is a little tight along with the bathroom, but I really like the entry area with "wet bar." The wi-fi was slow when I tried it, I used my own hotspot for most of the stay. The staff was always friendly. I would definitely recommend.

"Amazing" says it all, but I'll add a little. Top Best Western in which I have ever stayed. New hotel(a BW Plus). Double queen suite was roomy with a high ceiling and two fans. Excellent setup with a couch, chair, table, two lamp stands. Even had two TV's!! I've never seen that before. Great beds. Great décor everywhere. Staff were terrific. Great value for the money. You will love it, guaranteed.

Beautiful hotel fulfilling all your possible needs. Great breakfast spread, Wi-Fi, business center, exercise room and pool. Caring, personable staff. Beautiful rooms with upscale décor and amenities, Would definitely stay at this property again!

This Garden City Best Western Plus was a complete delight! It's a new motel and the distinctive design throughout will surprise you. The only problem we encountered was getting to it since it is behind another hotel property and the sign was hard to see from the direction we were traveling. The staff is friendly and welcoming, the lobby is beautiful with unique details like the bubble wall fountains, light fixtures and blue and white clouds painted on the ceiling of the pool area. The best of everything continues in the room with luxury linens, thick, fan-folded towels, and spa-like shower head. The room had a little bar area with refrigerator and microwave and Keurig coffee maker. Super fast internet, too. Even the artwork was thoughtfully selected and had great Kansas themes unlike the awful generic stuff in most motels. Breakfast was delicious with an extensive selection of items across a long buffet. All in all, a Plus WOW experience.