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Best Western Plus Hotel Emerald Inn & Suites, Garden City

5.0/5  - basé sur 327 notations.
2412 E Kansas Avenue, 67846-6961, Garden City, United States - Ver el mapa

Los hoteles de Garden City deben ofrecer un impoluto y asequible espacio de alojamiento, tanto si los huéspedes se encuentran de visita en la ciudad para asistir a un evento corporativo como en una escapada de fin de semana. Los hoteles del condado de Finney cuentan con unas competitivas tarifas y ofrecen la hospitalidad tradicional del medio oeste. Durante su estancia en el Best Western Plus® Emerald Inn & Suites podrá disfrutar de unas apacibles habitaciones y de un cómodo acceso a las principales atracciones locales. Al escoger un hotel en Garden City, una excelente ubicación y un equipamiento tecnológico de última generación son de vital importancia. Los huéspedes podrán celebrar reuniones y eventos corporativos en este hotel con unas extensas instalaciones y una fantástica ubicación junto a la autopista. Situado cerca del centro de la ciudad, en la zona encontrará igualmente un complejo comercial con restaurantes, algo perfecto para aquellos huéspedes que deseen disfrutar de una estancia prolongada. El zoológico Lee Richardson ofrece grandes dosis de entretenimiento para toda la familia y permanece abierto todo el año. Este hotel de Garden City se encuentra a poca distancia de varios campos de golf y el Garden City, por lo que podrá disponer de ilimitadas opciones recreativas. Solicite información adicional a nuestro personal acerca de las principales atracciones de la zona o para que le ayude a confeccionar una ruta que le permita conocer las mejores atracciones de esta zona de Kansas. Entre muchos de nuestros huéspedes habituales se incluyen profesionales de los centros médicos de la zona, principalmente médicos y enfermeras. También podrá encontrar una gran variedad de vendedores y representantes comerciales que desean disfrutar de un segundo hogar. Con un bar de servicio completo especializado en bebidas y tentempiés, los viajeros no tendrán que desplazarse muy lejos para disfrutar de momentos de ocio y de fantásticos restaurantes. Disfrute de nuestros espacios para reuniones con acceso gratuito y de un desayuno caliente gratuito todos los días para comenzar su mañana de la mejor forma. La cafetería y bar, nuestra piscina de agua salada y la bañera de hidromasaje le permitirán relajarse con la mayor facilidad en este hotel de Garden City. No obstante, con cafeteras Keurig® en todas las habitaciones, los huéspedes no tendrán que salir de sus acogedoras estancias para acceder a esas vitales dosis de cafeína. Reserve su estancia o reunión en el Best Western Plus® Emerald Inn & Suites hoy mismo y descubra qué puede hacer un hotel de servicio completo por usted durante su próximo viaje. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Emerald Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 329 huéspedes
NOTA EMITIDA
Excelente
286
Muy bueno
31
Normal
8
Malo
4
Pésimo
0
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
13
De negocios De negocios
112
En familia En familia
119
En pareja En pareja
59
En solitario En solitario
18
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Hidden Gem!"

5
19/07/2018

We were amazed and impressed by this hotel. The friendly staff (Sandra) took excellent care of us. The entire hotel from floor to ceiling looked brand new and spotlessly clean. The pool had an amazing underwater light show. The gym was top notch. And the bar was just fun with it's window into the pool area. The breakfast with handmade omelette bar was a really nice touch. There were sooo many pretty places to take photos, too! the water walls were really gorgeous. Our kids loved the free cookies and drinks. There is also a nearby public pool/water park that only costs $2 a person and a free zoo! We will definitely come back!

"A++++++"

5
11/07/2018

We've stayed at a number of BWPlus hotels in the last 2 years and found this level (Plus) to be consistently good. This one, however, is without a doubt the best one we've stayed in. The lobby and breakfast area were separated with a fireplace and both areas were nicely decorated with plenty of seating. There was even a small bar in the lobby area where one could get an adult beverage. We've not seen this amenity in any other BWPlus. No bartender – front desk staff will assist, but it's still a nice perk. As we began to settle in, we noticed water on the bathroom floor. We called the front desk, and were told someone would be right up with with keys to our ‘new' room…and they were! They even brought us a “goodie” bag with water, soda and snacks to thank us for being so understanding. Wow. Our room was very nice and modern (yea! USB ports!!), including a ceiling fan. Again, never see this in a hotel. Bathroom also modern. BWPlus' attention to detail is so nice – handtowel & washcloths folded creatively (basket, bird, fan, etc.) Cute. Many hotels are no longer providing travel size potions & lotions, but BWPlus still does. And of a high quality which is appreciated. Breakfast area had the morning's menu offerings on a back-lit board. No hard rolls and messy pancake maker here. Although not cooked to order, the menu included eggs, sausage/bacon, hot & cold cereals, fresh fruit, yogurts, biscuits & gravy, pancakes, waffles, pastries, juices, coffee, tea…you get the idea. The area is very nicely appointed, neat and clean. Color-changing LED bubbly water feature on the wall was fun to watch! Estelle, the breakfast lady, was very friendly and attentive, making sure we had everything we needed. Highly recommend this hotel – wish all our travel experiences were this positive!

"Nice Stay"

4
09/07/2018

Nice, clean, modern hotel, fantastic breakfast options. Front desk staff could use a bit more training. The lady at the desk at check in needed to call and be walked through how to check us in and she was on duty alone.

"5 Star Hotel in Garden City KS - Wow Factor a must to book and check out!"

5
01/07/2018

I grew up in GC and the growth has amazed me coming back to visit family and Best Western is a 5 Star ***** Hotel from guest checkin and all staff asking if they can get you anything in passing in the lobby, hallway and wow your breakfast team amazing. Everyone greets you with a smile and makes you feel at home. Thanks Best Western of GC, I can honestly say being a KS Girl. “There is no place like home!!!”???????????? Jacqueline Perez

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review you left for us Jacqueline! We like for this hotel to be a home away from home for all our guests and to give you the customer service you deserve. Thanks for staying with people who care here at Best Western!

"Great Night in Garden City, KS"

5
18/06/2018

Really up-to-date hotel. Neat and clean rooms like you expect from Best Western. They have salt water pool (hot tub may be too). Wonderful pool decor. Best I've seen at any Best Western I've stayed at (30+ different ones). Great breakfast. Bar open in evening. I've stayed here before and will do so again in the future.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for letting us know what you thought of this property. It was great to have you stay with us and our staff can't wait to have you stay again, thanks!

"Estela the breakfast lady"

5
12/06/2018

Estela the breakfast lady was a beautiful smile and and great good morning every start to the day. Wonderful stay for business while attending the Garden City Ammonia Program, Very nice hotel. P.s.- she even made my omelet perfectly

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We will let Estela our breakfast lady know of your awesome comments in this review. Thanks for staying with people who care!

"Great Place and Love Estela, the breakfast lady"

5
05/06/2018

This is a very nice, clean, new, quiet hotel. We spent a very enjoyable evening there and also enjoyed the recommendation to eat dinner at Samy's Steakhouse. I really want to compliment Estela who provides the breakfast in the morning. Today, she was making omelets to order, and also served her homemade salsa along with. I believe I overheard her say that on Wednesdays she would make breakfast burritos. Anyway, she goes above and beyond the typical servers in hotel breakfast areas and I wanted to make sure she received her props.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing such a thoughtful review about this property! I will let Estela our breakfast lady know of your great compliments about her and the breakfast items she prepares. She does a wonderful job and we're glad she is here with us at Best Western. Thanks for staying with people who care and come back and see us soon!

"Very up to date with high speed internet and ethernet cable"

5
29/05/2018

All very nice except for occasional knocking noise from bathroom. Not loud, though. Just a little annoying . Breakfast burritos very good, but not enough of them. Staff nice. Very clean room. Lots of good coffee.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Gary! If you need anything from us in the future, don't hesitate to give us a call or let the Front Desk know during your next stay. Thanks for staying with people who care here at Best Western.

"Highly Recommend, Great, Friendly Staff!"

5
27/05/2018

This hotel is beautiful inside and out. Very modern looking. Check in was quick, nice friendly staff. The beds were really comfortable. Nice amenities in the room. Overall great hotel, impressed with it.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for taking the time to write a review and we hope to see you back at this property again sometime soon!

"Still keeping standards high!"

5
26/05/2018

We have stayed here a few times over the years and it's still our pick to stay in the town. We stayed for one night - there is plenty of parking and the hotel has a slightly elevated position giving it good views across the area. Reception was friendly and we were soon in our room. It was spacious, modern and very clean. The bathroom is a bit smaller than average but that means the living space is larger. Can't fault it - we will be back if in the area again!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read this is your pick of hotels in the Garden City area! Thank you for the compliments about the hotel and our staff will be happy to give you the superior customer care you deserve for your next stay.

"Very Nice, but Lacking in a Couple of Areas"

4
14/05/2018

This is a very nice hotel; only about three years old, in good condition, and tastefully done. It was very clean and well cared for; we never saw staff just standing around, and they seem to sweat the details. Though the second floor room was very quiet, we still had an issue with sleeping well, as the A/C would stay on so long it would get cold, and then stay off so long it would get warm. To compound the issue, the beds just have a sheet, and a very thick top cover; they need an intermediate, lighter blanket.

"Great place to stay"

5
14/05/2018

Having just completed the fourth leg of two cross country road trips since September I've stayed at a number of hotels, most of them Best Westerns. Its clear that theres a huge range in quality and service but this hotel in Garden City is amongst the best Ive stayed at this year. Ranking very highly next to Best Westerns in Kearney NE and Santa Fe NM. The look and fee of the Emerald Inn & Suites was smart bright and well kept. It appears to be a fairly new building which helps but it is also very well managed and maintained. The receptionist I met at check in was very efficient and friendly offering details of all of the hotels facilities in a clear and coherent narrative that put me in a good place from the outset. The appearance of the lobby is clean and things are well positioned, signage is good and it felt very welcoming. The room was very comfortable and well appointed. Above all though the breakfast was excellent. Both in its range of items and in the quality of things being offered. There was oatmeal freshly made! Fruit and good quality yogurt. Plus the service was with real plates and metal cutlery. A great place to stay overall! Thanks!

"Best Best Western"

5
13/05/2018

This property was not only one of the nicest Best Western properties I have stayed at in years, it was one of the nicest hotels. The property was in such good shape it seemed brand new and the beds/bedding were extremely comfortable. Everything was clean and the staff was very attentive to our needs. The fitness center was as good as any gym, not just three pieces of equipment in a small room like some hotels. I would recommend this property to anyone going through Garden City and there are many other hotels to choose from. This is the best!!!!

"Great Hotel & Staff"

5
06/05/2018

We were a traveling church group, so we had kids from age 11 - 18 and 5 adults. We had 5 rooms. Everything went really well! One of the showers/tubs didn't drain, but out of 5 rooms, that was the only complaint. This is a newer hotel, so everything was in good working order. We usually stay at Best Westerns when we travel and this was one of the nicest we've been to. Good value, great hotel!

"very nice place"

5
02/05/2018

Great Hotel. Everything was clean and nice. Would definitely stay here again, especially since the price was pretty decent for the amenities we received. Breakfast was very well stocked, and, delicious, as this saved us so much time, since we did not have to go somewhere else to eat

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our wonderful breakfast will always be here, as we have a wonderful selection and awesome breakfast help as you experienced. Thanks for taking the time to write a review about this property and give us a call when you need to make a reservation in the Garden City area!

"Wonderful stay"

5
01/05/2018

We drove into town after a cold day on our harley. We arrived before check-in time and were able to go to our room anyway. We were able to order in food and then go down to the hot tub to warm up. It was nice and relaxing. Everything about our stay was great. The shower head, the bed, the breakfast...would definitely stay there again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
You had a wonderful stay and our staff is happy to read that on this review you wrote. Thanks for taking the time to write the review, and we hope to see you again sometime soon, take care!

"Sweet hotel"

5
30/04/2018

Nice hotel, excellent rooms, in-room Kuerig - home away from home! Lobby has coffee and snacks 24 hours a day. Rooms were spacious, for the first time ever I did not have to ask for extra towels for my family. Most hotels have 2-3 towels and we always need 3-4 so it is the first thing I check everywhere we go. Beds were kinda high but very comfortable! Rooms had ceiling fans - our room even had a sofa bed and that area had it's own dedicated ceiling fan and TV. Nice breakfast - variety of options.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm happy to read that you were impressed by all of the hotel amenities that we offer our guests! We will always be here for you so don't hesitate to give us a call in the future. Thanks for staying with people who care here at Best Western!

"Great surprise"

5
15/04/2018

This inn could match any I've stayed in. Even though Garden City is a rather small city this Best Western was right up there with ones in larger metro areas. Rooms were very clean. Other areas of motel were well kept. Friendly staff. Good job.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the compliments, we appreciate that! Come and stay with us again soon, thanks!

"Nice Windy Stay"

3
06/04/2018

My stay was a pretty typical one, nice front desk attendant and calm lobby. The only downside to my arrival was that they seemed understaffed because the front desk attendant (who was very kind and helpful) was hard to find. I had to wait around awhile when I arrived and when I went to get a drink from the bar it took a very long time to get assistance and it was from the same person. After that my stay was very nice, the room was clean and comfy. Just keep in mind if you stay in Garden City it is VERY WINDY all the time! I slept alright but was woken up by the wind in the morning. Be careful walking around wearing a hat, mine blew off once but I caught it! Everyone is very kind at the hotel (hard to find sometimes) and my stay was a good one.

"Gem in Garden City"

5
02/04/2018

This was very possibly the nicest hotel I have ever stayed in short of a luxury resort, and was a great experience. The hotel is very, very nice and the staff was friendly and helpful. The lobby, lounge and breakfast area are very nice and the breakfast was extremely good and the attendant took great care of us. It was a very pleasant stay and I will stay here again any time I am in this area.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
What an awesome review! So happy to read you enjoyed everything about your recent stay with us and that this was possibly the nicest hotel you have ever stayed in! Don't hesitate to call us again if your in the area and need a place to stay.

"Modern, yet cozy with good amenities"

4
29/03/2018

This fairly new facility is lavishly decorated and lacks none of the "cold" feeling of so many new structures. I can't think of anything negative to say about our stay. Everything was clean, comfortable, breakfast was good as was service, good location on the northeast part of town, and we enjoyed our stay.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read your great comments and we hope you return soon! Thanks for staying with people who care here at Best Western!

"Great Stay!"

5
15/03/2018

This hotel looks brand new! Check in was busy....and a little slow....one person working the counter.....others were sitting.... Rooms are very nice....and have a ceiling fan....great!!! Bar in lobby....great breakfast! Used laundry facilities....nice and clean...but TV did not work! If in the area again....would return!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the comments about the hotel and how we could improve. We hope you return to this hotel soon as we would enjoy to meet your every need again, thanks!

"Clean but not impressed "

2
14/02/2018

Rude front desk attendant. Nice enough rooms but there was a recurring banging within the bathroom wall every 5-30 seconds so I hardly slept. Breakfast is the only reason this place receives a 2 rating.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry to hear about your experience. If there is anything we can do to make this better or to improve upon for next time your staying in the area, please let us know.

"Very good place to stay"

5
14/02/2018

Everyone was nice but i really enjoyed talking to Estela the breakfast lady her burritos and her home made salsa was delisiosa she deserves a raise to keep up the good work i will definitely come back for sure

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the good comments and especially the comments about Estela, I will let her know what you said! Come back and see us soon!

"Amazing Experience"

5
16/01/2018

Room was perfect -clean and well maintained. Breakfast, was wonderful as well. Our children loved the pool and attached hot tub. EVERYONE was friendly, and VERY accommodating. Wonderful weekend - we'll be back!!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you had an amazing experience and thought the pool attraction was a hit with the kids! Thanks for staying with people who care here at Best Western.

"Pool problems"

3
03/01/2018

The hotel was very nice and the staff was nice enough except when another guest vomited in the pool and the “weekend/holiday” staff advised us there was no one to address this issue until the following day. I might have understood if the hotel would have closed the pool to clean up but seemed unconcerned and allowed unsuspecting guests to swim at their own risk.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sorry that someone vomited in the pool. As we are a limited service hotel we don't have a pool maintenance guy 24 hrs a day. Our staff did mention to you that we could close down the pool as an option, as we were concerned about the issue. If there is anything we can do for you in the future to make a stay better for you please let us know, thanks.

"Family Stay"

5
30/12/2017

Mother was scheduled for early AM doctor appt. We chose to spend the night rather than get up at 3 am for a 2 hour drive from our home. We have stayed here before with our grandsons. We come to Garden City during the summer to watch the Garden City Wind Professional Baseball Team.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the 5 star rating on this review, we appreciate that and the time you took to write it! Hope to see you again sometime soon, thanks.

"Extra nice newer hotel"

4
28/12/2017

This is a very nice and newer hotel tucked in behind the Holiday Inn Express. Great check-in experience. Very nice rooms with plenty of plug-ins. We really appreciated the breakfast on real plates and not on paper plates. The staff had even prepared breakfast burritos which was very tasty. Very nice pool and jacuzzi.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the compliments about this hotel. We will continue to provide what you need and more for your next stays. We appreciate your business and for taking the time to write a review and talk about the hotel.

"Great spot"

5
28/12/2017

Our stay was a last minute late night stop. Reserving the room over the phone was simple and check in was fast. The room layout worked great for us. The breakfast was awesome!! Sausage, eggs, breakfast burritos, fruit, cereal, pastries!! Super staff!!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
The staff is happy to read about your breakfast comments and that you think this is a great spot for booking a hotel room. If there is anything you need in the future don't hesitate to give us a call, we're here for you.

"Good place to stay"

3
27/12/2017

Good clean place to stay, a bit pricey for what you actually get. Housekeeping could use a little training but overall good experience. I'd stay again at a cheaper rate. I'd rate it a solid 7 out of 10

"Top Notch hotel in Garden City"

5
19/12/2017

This hotel is new and is doing all the big and little things quite well. Easy parking access, not particularly good walking access to surrounding area but lots of options with a very short drive. Located on eastern side of Garden City. Nice breakfast area but a full hotel could make the breakfast seating tight. An electric outlet is available for those with plug-in hybrid or electric vehicles, but bring your own charger and cable.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Emerald Inn & Suites! We appreciate your comments and look forward to any future stays you might have. Thanks for staying with people who care here at Best Western.

"Great Comfort"

5
02/12/2017

Overall, nothing bad to say about our stay, it was just a one-night trip but we enjoyed the feel and comfort the minute we walked in to minute we went down for the night. The morning breakfast was hot and VERY good. A lot of choices and certainly one I would recommend. The staff was very good and we didn't encounter any issues at check-in or check-out. Thank you Garden City!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Alejandro, hope your enjoying your day so far. Thanks for writing about this property, we really appreciate that! We will continue to provide you with the superior customer care that you expect and our exceptional amenities will always be available for you. Thanks for staying!

"Beautiful Hotel"

3
29/11/2017

This hotel was a bit tricky to find off the interstate with my navigation, but once arriving it is lovely. We were late check-ins and the front desk gal was friendly and accommodating. We have a room on the 3rd floor and the rooms are lovely, contemporary furnishings and comfortable. The beds and pillows comfortable. Now for the complaint, and to be worth knocking off two "stars". With the lovely decorating, which is ceramic tile in the entry and bathroom area, looks lovely but the minute we walked in, we could see the disgusting spots "sprinkled" around the floor in front of the toilet. Which means previous guest had poor aim and worse, the housekeepers obviously didn't clean. Since our late arrival time, I didn't complain to front desk, I used one of their lovely white fluffy towels to clean it myself. Very disappointing.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hello Cindy, I am happy to read that you enjoyed the Front Desk staff and the comfort and style of the rooms. I'm however sorry that you had the spots on the bathroom floor. I could see where that would be a concern and this was addressed to housekeeping by management. We would be more than happy to accommodate you in a special way and address the problems and fix them for your next stay. If you have any questions you may call me at the hotel. Thank you so much for choosing Best Western for you stay!

"A great hotel"

5
29/11/2017

If you want to good night sleep to relax and wind down in the hot tub pool or gym nasion and relax in a friendly atmosphere this is the hotel for you , Everyone was very nice very helpful plenty of parking

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hey Tony thanks for the review! Our amenities will always be here waiting for you to enjoy. Thanks for staying with people who care here at Best Western.

"Stop over on way to Amarillo for Thanksgiving"

5
27/11/2017

You cant go wrong with this great hotel in Garden City. Super clean, modern, great desk staff. This was the first Best Western that we enjoyed the little cocktail bar. Our server was informative and super friendly. We will definitely stay here again.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read that you would definitely stay here again! We like to have a clean and modern looking hotel and glad you agree that we offer that. We will continue to provide you with the service you expect in the future, thanks again.

"Fantastic stay!"

5
20/11/2017

I had an amazing stay there; great stylish lobby, breakfast area. and great decor throughout. The rooms were clean and the bed was super comfortable. The continental breakfast was fantastic. If you see "homemade salsa" on the menu, you are in for a treat. As a huge salsa lover, I was so happy to see that. I was literally craving it later that day. Estela makes the salsa herself and she did an amazing job. Be sure to say hi to her and tell her how much you loved it, she is a sweetheart. Her and her team keep the breakfast area fully stocked, cleaned while you are eating; and again with the decor, it is a great way to start the day. 100% satisfied overall.

"Excellent hotel and amazing staff"

5
20/11/2017

Staff are always friendly and welcoming. The rooms and amenities always exceed expectations. The complementary breakfast is by far the best I have ever had at a hotel. They have a staff person who makes homemade salsa everyday and it is perfection.

"Totally satisfied!"

5
18/11/2017

Like I said: Clean - Quiet - professionally staffed and maintained. The ownership cares and it shows. Higher quality (than the more typical) breakfast experience. Even smells clean and fresh. I really can't think of a single mark-down. -- Bob -- Pagosa Springs, Colorado

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hey Bob, what a nice review you wrote about this property. We were happy to have you here with us, and also glad you were totally satisfied with everything including the professional staff! Come back and stay with us as we will continue to impress you and meet your every need!

"Nice stay"

5
15/11/2017

This best Western was definitely one of the good ones really enjoyed my stay and my daughter loved the pool it was warm the breakfast was excellent and soo fancy really loved it and will definitely stay again and will recommend

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review Alondra! Glad your stay was nice and you approved of the full free breakfast we have. We will see you next time your need a room in the area, thanks again!

"Pheasant Hunt"

5
06/11/2017

This hotel was beautiful. The room was great. The pool and hot tub were great. The lobby was pretty and the breakfast was good. Our grandchildren loved the water wall in the lobby. The hotel was close to shopping and to some really great places to eat.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I hope your pheasant hunt went well, and happy to read that your stay was great! The water wall in the lobby is very popular, very happy to read your grandchildren loved it!

"The stay was excellent!"

5
02/11/2017

Our stay at this motel was very enjoyable. The breakfast was excellent and the accommodations were great, ie. clean room, bathroom was very clean and our sleep was not interrupted because of hallway noise, etc.. The site felt very luxurious.

"Really is #1"

5
01/11/2017

This hotel has proven to be the best hotel in Garden City. Great staff and customer service, beautiful hotel, clean rooms and very home-like. I will be recommending all of my coworkers to stay here when we travel for our business classes!

"Fantastic"

5
28/10/2017

This Hotel is top notch! I will never stay any where else when visiting Garden city. Nice people, great breakfast, house keeping is unbelievable. They also have a bar that was perfect for us, as we didn't have to leave the promises to have an adult beverage. Thanks so much and we will definitely be back.

"Great Stay"

5
19/10/2017

First stay at a Best Western in ages. The change of décor has altered my opinion of the brand. The interior and exterior were very appealing and very modernized. All amenities were excellent and the staff was very accommodating.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We're pleased that you had a great stay and enjoyed all of our amenities and our staff was accommodating. Please come and enjoy our hotel again sometime soon!

"Riding the storm out"

5
14/10/2017

Due to extreme weather in Kansas my tennis team was stranded. The staff at our Hotel in GardenCity by phone helped us navigate to our destination safely as none of our phones had internet service in the remote area we were at. Thank you Best Western Plus!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Well I'm very happy to read we were able to help you out with directions for your tennis team! Thanks for staying with people who care here at Best Western.

"Good clean Hotel"

5
10/10/2017

Would stay again if I am in the area close to restaurants and shopping. Defiantly upscale and nice rooms. I was surprised at the décor and upkeep. Beds were comfortable and staff easy to work with. Best western has a great chain of hotels

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the great review Carol! This is definitely a nice hotel from the chain of Best Westerns all around the world. Thanks for staying with us and we will continue to provide you with the service you deserve.

"New hotel, best hotel in garden city, ks"

5
09/10/2017

This is a new B/W Hotel and very modern in style. Nice kitchen with all glass and regular silverware, no plastic. They have an evening bar and lounge area that's nice. The rooms are large with nice bath room area and large sink counter for all the ladies. The bed was great and the room was quite at night for sleeping.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I really like the title of your review and couldn't agree with you more! Please come see us again as we do value your business with us, thanks again.

"Beautiful property"

5
06/10/2017

Based on reviews, we chose Best Western Plus Emerald Inn for our stay in Garden City Kansas. We were not disappointed. The property is beautiful and the staff is extremely friendly and helpful. Perhaps our best experience here was breakfast. It had a good variety and was excellently prepared. There was even an option for custom made omelets!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad to read you liked the idea of custom made omelets! We will continue to provide you with friendly and helpful service from our staff for your future stays. Thanks for staying with people who care here at Best Western.

"Favorite Place to Stay"

5
04/10/2017

I always look forward to my stay at this hotel. Excellent quality for the price. It's more than I had expected for size of town and location. Comfy linens, nice bathtub and always very clean. Friendly, helpful staff.

"Good Place, Good Value"

5
29/09/2017

Our first trip through Garden City and was convenient stopping on the way to Colorado. We've had good luck with Best Western hotels but this one certainly deserves the "plus" to its name. The lobby was very nice with a small bar located between the lobby and the pool area. The waterfall backdrop to the check in desk was very nice. The breakfast area was excellent even with a sign done in chalk telling what would be available for breakfast in the morning. Other than feed lots, I don't know what the draw for Garden City is, but I would definitely stay there again and have no hesitation in recommending it.

"Garden City"

5
25/09/2017

Top quality room and hotel. Top cleanliness throughout the entire hotel. Lovely personnel and staff. Very easy to talk with and get information about we had about the area: restaurants, etc., community college, and mall. Easy access off of highway. If you have any health conditions where you need a clean environment for yourself or family member, this would be the hotel to stay at in Garden City.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for staying with us here at the Best Western Plus in Garden City! Thank you for the top notch review as well. We appreciate your business and look forward to your future arrivals.

"Best Hotel in Garden City"

5
14/09/2017

This is the best hotel in Garden City, very friendly people that works there. Don't forget to stop and get some awesome breakfast. The hotel is located close to shopping centers and restaurants as well. Nice facilities.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm glad you agree that this is without a doubt the best hotel in Garden City! We hope you come back soon to this property as we look forward to it!

"Vacation"

5
10/09/2017

After a long day of driving we were greeted by friendly, helpful staff at the desk. Our room was very clean and within easy access of the elevator. Breakfast was exceptional: large variety to choose from, fresh, pleasantly presented.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
I'm happy to read that the front desk staff was friendly and helpful. It was also good to read that you had a clean room and exceptional breakfast! Our staff looks forward to your next stay.

"Hotel Accomodations"

5
30/08/2017

Very pleased with the service and especially the friendliness when checking in. One is treated (almost as Royalty) at Best Western Hotels, and BW Plus Emerald Inn and Suites Garden, Kansas is no exception. I will stay there again should my travels head that way through Kansas.

"Best breakfast"

5
29/08/2017

Start with being greeted with coffee, iced tea, water and cookies. Then add custom made omelets for breakfast and you have one of the nicest hotels we have visited. Rooms and the common areas are clean. They even provide the tv remote in a sanitary bag, which made my wife very happy as she travels with cleaning wipes.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read that you enjoyed our awesome full free breakfast we offer everyday! We do are best to provide you with a clean and enjoyable room every stay you have. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

"Great stay! Still has some 'new' to it."

4
28/08/2017

Made a quick stop for for an overnight. Hotel is very modern and appears to have some 'new' to it still. Room was nice and clean. Beds were comfortable. My limited interaction with the staff was good, no complaints. The breakfast bar area looks amazing and well done but the food is still the same stuff you'll find at most hotels, eggs, hash-browns, sausage, waffle maker, fruit, yogurt, etc. Quality was average. My room rate was $114 on a Saturday night for a double-queen.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We are a new hotel and happy to see that you saw the new modern look with this property. If you ever need anything in the future or if there is anything we can do to make your stay even a little bit better, please let us know, thanks again!

"execelent service"

5
20/08/2017

Large rooms.Variety of foods for breakfast with real dishes to use. Staff was very friendly and helpful with what I needed. Convenient location to where I needed to be for my meetings. I did not have a chance to use the pool, but did go by and it was very clean and nice.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad you agree we have excellent service with a convenient location! Our staff is happy to see you stayed with us and look forward to your next visit with us. Thanks for staying with people who care here at Best Western.

"Great place to stay in Garden City."

5
19/08/2017

We've stayed here on 3 seperate occasions in the past 18 months and it has always been a good experience. Rooms are always clean and the staff is excellent. Breakfast is pretty standard but fresh. Close to the college, food options and shopping.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We really do have a great location for this property, and our staff is glad you agree that the hotel is a great place to stay in Garden City! Can't wait for your next visit.

"Best Western is the Best Kept Secret"

5
17/08/2017

Frankly, I almost don't want to write this stellar review because the cost of the hotel considering the quality is just so reasonable. But Elana served super homestyle breakfast and Mark really went out of his way make the swimming pool a fun occasion. Seriously, I am reluctant to write this review because I would prefer to keep this Best Western the best kept secret but again the service and substance are just too good. Only problem is location and perhaps that's why it remains a secret! But if you find it you will be very glad that you did!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the awesome review Talon. We appreciate your business with us, and hope to see you visit us again soon! I will let Estela know of your great compliments on her breakfast, thanks again.

"Clean, Comfortable & Modern Hotel"

5
15/08/2017

I stayed for the week on business at the Best Western Plus Emerald Inn in Garden City and it was a great stay. It's a new, clean and modern hotel. Fast check-in and check out, great breakfast bar with many choices (to include healthy ones!) and a knowledgeable & eager to assist hotel staff. An added and welcome bonus was a bar in the lobby that serves beer and mixed drinks. Rooms were clean, comfortable beds, modern furniture and TVs with a large selection of channels. Stay here when you travel to or through Garden City--a very nice hotel to recharge your battery.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Sounds like by reading this review that we met your every need during your stay with us! We will continue to be here whenever you need us and we can't wait for you next visit.

"My visits"

5
11/08/2017

I always stay at this hotel every time I'm in there town. It's always clean and inviting. They have the best breakfast in town. Staffing is always friendly and helpful. I stay at a lot of hotels all over the United States and this Best Western is the best I've ever stayed at. Stella is there breakfast cook and she is the nicest lady you could meet.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for another great review Anthony. Can't wait for your next awesome stay with us in the near future! I'll let Estela know of your compliments directed at her for this review, thanks again!

"Very nice"

5
11/08/2017

We stayed at two other hotels on this trip and this one was by far the best. Very clean, new, and plush. No complaints here. Pool and breakfast were great. There was some very neat and fancy decorations around the hotel. We will stay here again on our next trip to Garden City, KS.

"Gorgeous hotel!"

5
08/08/2017

This is one of the most beautiful Best Westerns we have seen! From the outside of the building to the rooms and everything in between, the decor' is fabulous. The property is extremely clean and inviting. The landscaping was beautiful. The rooms were quiet and very comfortable. We stayed on the third floor so I can't speak to whether or not you could hear people walking above you. The internet worked great. I tried to use the 1 washing machine on property but it was being used every time I tried, both night and morning. It would be my suggestion to add another machine. We had a couple of problems at check-in and the manager had to be called to rectify one of them (we were given the wrong room). We were also told breakfast was till 10 and when we came down at 9:10 it was already over ( we were quoted the weekend ending time and not the weekday ending time). We heard it was only his 2nd day there so we can understand him making some mistakes. Estel, who oversees the breakfast area, took it upon herself to make sure we had breakfast. She is a gem and I will probably stay here again just because of her! She told us she would be cooking omelets the next morning (Tuesday) and that we should stay for her homemade omelets. Wish we could have! It was truly nice to eat off of regular plates and drink coffee out of real coffee cups instead of using paper and foam. This is a great property and all Best Westerns should try to measure up!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Hi Martha, thanks for staying with us and leaving such a great long review about this property! Estela plays such an important part of this hotel and truly is a gem. Thanks for staying once again, and come back soon.

"Excellent place to stay! "

5
08/08/2017

Really nice and clean! Great staff, very friendly and helpful! The rooms were clean and and the breakfast was good! This is definitely a great place to stay at! I would definitely recommend it, you won't regret your stay.

"Will return"

5
07/08/2017

This hotel is clean, well kept and quiet. Great beds, everything worked correctly and breakfast had real scrambled eggs and sausage along with the usual pastries, cereal, biscuits and gravy. Everyone was cordial and welcoming..we'll stay again if in the area

"Great Hotel!!"

5
07/08/2017

Between the awesome staff and the beautiful facility this is the best place to stay in Garden City. Everyone I dealt with was truly welcoming and helpful. It is conveniently located, has a great breakfast every morning, a FULL fitness center (not just a treadmill thrown in for show) and a very nice indoor pool and hot tub.

"Wonderful Hotel"

5
06/08/2017

We stopped for one night and was very impressed by this hotel. The lobby is very impressive and the rooms do not disappoint. A full complimentary breakfast is served between 6-10am. All staff we encountered was very courteous. I highly suggest staying here if you are in Garden City.

"New, Clean, Quiet"

5
03/08/2017

Chose this hotel based on Trip Advisor reviews and do not think we could have found better. We stayed one night on our way to my brother's wedding. Staff was friendly and accommodating and the pool/hot tub were welcome relief after a long drive Hotel is new and very clean. Great beds and incredibly quiet inside room. We were VERY happy with our choice. Thanks BW Garden City.

"Sons baseball tournament "

5
01/08/2017

We stayed at the Best Western Plus Emerald Inn & Suites for our sons baseball tournament. From the moment we walked in we were greeted with warmth and an attitude of "how can we help!" The hotel itself was beautiful and inviting. Our room was spacious and comfortable. I requested down alternative pillows and they were there as requested. The location was convenient to all the events we were attending. The pool area and hot tub were very nice! Others in our party stayed at a different hotel and the contrast between the two was noticeable. Our rooms were so much larger and it was fresh and new! The breakfast in the morning was hot and delicious. The front desk always had quarters for me as I had to launder my dons uniform every night and the laundry room itself was very nice. It had a nice large counter to fold clothes. If your looking for a nice, comfortable place to stay in Garden City I strongly recommend you choose Best Western Plus Emerald Inn & Suites!!

"Excellent staff and rooms"

5
01/08/2017

This hotel is very easy to get to, the staff are very friendly and helpful. The rooms are excellent, very clean, comfortable beds, nice large bathroom WITH an exhaust fan! There are plenty of outlets for electricity and USB for phone or computer.

"First Class"

5
30/07/2017

Nicest hotel we have had this year. Everything was first class. Next time I am close to Garden City will be sure to stay here. Reminded me of a high end resort. Very comfortable beds, real dishes in breakfast area, designer décor.

"Very Nice & Well Kept Hotel"

5
28/07/2017

Great place. super clean, very nice rooms, great beds, everything was excellent. Staff extremely friendly & accommodating. Pricing of room was reasonable for all the amenities they provide. I will definitely stay here again if I'm in Garden City.

"Don't stay anywhere else in Garden City!!!"

5
27/07/2017

The best place to stay. The hotel is spotless. The rooms were very spacious and had lots of amenities. The staff was very welcoming. And let me tell you about Estela (she is the breakfast cook) who cooks amazing food for a hotel breakfast. The food is over the top. Eat the homemade salsa!!!!

"The best in Garden City"

5
25/07/2017

The Best Western in Garden City was one of the nicest hotels I have stayed on while traveling the US. New, clean, modern and comfortable. The staff were very friendly and the rooms nicely appointed. I was extremely pleased to find such a nice hotel on my US travels.

"My trip to colorado"

5
25/07/2017

Our room was clean and the bed was very comfortable. Breakfast was good and the staff was friendly and all were very busy taken care of things. I have no complaints about our stay there. It was great. Love Best Western Hotels. I would recommend this hotel to everyone and it is in an easy location to get in and out of.

"Excellent"

5
25/07/2017

Very nice, modern, clean hotel. Both the front desk and breakfast staff were super nice and very attentive. We were worried about it possibly being too noisy (there was a large number of kids on our floor traveling for baseball) but it did not seem to be an issue. The sounds coming from outdoors and indoors were very minimal.

"Very clean and spacious"

5
23/07/2017

Spent a couple of nights here and they were both very comfortable. Everything was very clean. Had a quiet nights sleep on the comfortable bed. Plenty of parking available and its not too far to go to find places to eat. This remains our go to hotel in Garden City.

"Customer Service is key."

5
19/07/2017

I travel weekly for work and will once a quarter be really impressed by a service persons attitude. Estela in the lounge was one of the sweetest more helpful people. I was running late and to a clinic and only was grabbing coffee on my way out, as she saw me looking around she insisted i stay so she could get me some food to go. I had been working in my room all morning and had missed it. Only I hadn't! She sent me out the door for my hour journey with a burrito, a banana and a full cup of Joe. Clay at the front desk also made a special trip to bring me a razor to my room when I really needed the 5 minutes to prepare. Things like this matter. Service like this matters. It's the difference in losing a customer or winning one. Thank you Garden City Best Western for your hospitality and the king size bed! Estela, my burritos tied me over, it's 2:30 and I'm just grabbing lunch. You the best! The squeaky wheel gets the grease, never forget that when you are traveling, you're paying for a home away from home experience, don't settle for less!

"Above and Beyond!"

5
17/07/2017

Every staff member was over the top accommodating and friendly. Beautiful hotel clean well stocked rooms. Breakfast awesome a great touch not having throw away plates to eat off of. Will stay here again!

"Garden City"

5
15/07/2017

Stayed at BW while training in Garden City Kansas Great place, breakfast in the morning was awesome, has pool, ice machine, bar at night for a couple hours and great staff. Rooms have fridge microwave good TV, internet access, iron in closet with iron table hair dryer shampoo, soap fresh towels, coffee maker for the K cups, coffee machine in lobby with cookies love fig newton

"Great"

5
14/07/2017

One of the best BWP hotels I have stayed in! Great staff I needed to check out a day early and the manager made this happen even though it was after the checkout deadline. I will stay here again when I am back in Garden City!

"hotel"

5
14/07/2017

Very nice everything a traveler could want. Reasonable priced extremely clean room and comfortable beds. The hot Breakfast had many choices and was yummy. The staff was friendly and helpful was able to recommend restaurants for dinner which is nice when you are from out of town.

"Perfect overnight stay with awesome breakfast "

5
13/07/2017

The room looked modern, clean, and classy. The alarm clock had blue tooth which was perfect for music from our phones over the free wi-fi. What set this hotel apart was their awesome breakfast: biscuits and gravy, in-season fruit, eggs, bacon, sausage, cook-your-own-pancake machine, plus normal continental breakfast items. We stayed on a Sunday night so I assume this is their normal weekday breakfast.

"Excellent value"

5
13/07/2017

Stayed here for one night. The hotel and rooms are very clean and nicely decorated. Great breakfast included - even had breakfast tacos! This hotel seems new. Great location - near restaurants and stores. Impressed. Would highly recommend this hotel and would stay again!

"Just like home!!"

5
11/07/2017

We stayed at this hotel July 6-9 and this is the best you will get when staying at a hotel. The breakfast was amazing. Estelle was just so amazing. Very helpful and kind. Your salsa is good. We are coming back just to see her..the hotel was very clean and mind you I'm very picky. The staff was very accommodating and made you feel at home. Thank you for making our visit an experience like no other. We will be back.

"Settling in to GCCC"

5
11/07/2017

First trip to the Midwest, dropping our son off at GCCC for football. First impressions were the people of Garden City were extremely friendly. No exception at Best Western Plus. Wendy was very helpful and always pleasant. Estella was very engaging and attentive running the breakfast area. The hotel is very clean, and quiet. Definitely stay here again during football season!

"Perfect for large families, outstanding staff"

5
07/07/2017

We travel quite a bit (maybe 20-30 nights/year in hotels and another 7-10 at AirBNB type lodgings). This was probably our abbsolute best low-price option we've ever experienced. First: LARGE FAMILY CHOICES!! It seems we've had to rely more an more on AirBNB due to having 3 kids and 2 adults. This time we even had an extra kiddo and we were still able to stay in one room with two queen beds and a pull out sofa. Further, you could actually navigate your way thru the room with the sofa bed pulled out. No worries about crashing into it whilst attempting to visit the restroom late at night. Second, the service was impeccable. Frankly, I have never seen a more industrious hotel employee as the lovely gal who ran the breakfast service. She is a force of nature!! Finally, the lodgings were simply lovely. We noticed that the interior design was partly western and partly contemporary. You didn't feel like you were in some corny, Western-themed, cattle town hotel. Nor did it feel like a shiny, metallic, urban/ikea hotel relocated from a city to rural Kansas. Of course the kids loved the bubble wall, too. The stay was so great that we left the hotel and immediately got online to see if there was another Best Western Plus near Salina or Abilene for the next leg of our journey. There is no doubt that we will stay here again if we make it out to Garden City again!

"A Piece of Heaven on Earth"

5
05/07/2017

What a wonderful motel! Sandra checked us in (hassle free), prepared our appetizer, served our drinks, and chatted with us about Garden City. Very delightful young lady. The motel was clean as pin. Our room was excellent. The complimentary breakfast was outstanding. The price was more than reasonable. Would highly recommend Emerald Inn to a relative or friend, and would definitely stay there again if I'm back to Garden City. Randy in Skiatook, Oklahoma

"Best Western Plus Emerald Inn, Garden City"

5
04/07/2017

Was amazing from arrival to departure. Rooms were extremely clean and quiet. Breakfast was wonderful. Would recommend this hotel to anyone. We will definitely stay there next time we are in Garden City, Ks

"Excellent Motel"

5
02/07/2017

The wife and I stay here every time we are in Garden City. We can really relax and enjoy our stay. We will stay there every time we come to town. The room was quiet and the TV was good. Mark and his crew take really good care of you. The breakfast was top notch also to start the day.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Staff is thrilled to read that you stay at this property every time you're in the Garden City area! We will continue to provide you with superior customer care and thanks for staying with people who care here at Best Western.

"Clean and quality for the price"

5
01/07/2017

Awesome staff especially the breakfast hostess. you felt like you were in a restaurant. She was so friendly and nice and the food was great. Served on glass plates and silverware not paper and plastic. Very nice. All the staff was great. Clean and nice rooms, great value.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Estela our breakfast hostess really enjoys her job, and loves to interact with the guests and put them first. She is a gem for this property and really appreciates your feedback. Hope to see you again in the near future!

"Great Place To Stay"

5
29/06/2017

Great place to stay. Really clean and great beds. Absolutely loved our stay there. Location was excellent and close to shopping and restaurants. The help there was the best. Really recommend this hotel.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed your stay here at Best Western Plus Emerald Inn & Suites. Come back soon!

"Best Value, Best Service, Best Best Western!"

5
20/06/2017

Out of all the chain hotels we have stayed in over the years, the Garden City, Kansas BW Plus has been the best value, best staffed, and one of the cleanest. It was a bright spot on long Hwy 83 traveling from South Dakota to Texas!

"A good place to stay."

5
18/06/2017

A nice place to stay. Good food, a helpful staff and a good location. The hotel is well kept and there is plenty of parking. The hotel is located near the shopping areas. It is very close to a refrigeration school. The trip to the GCAP campus is less than a five minute drive.

"Excellent"

5
13/06/2017

Everytime I come through Garden City I make it a point to stay at this Best Western. I promise you, it's the best hotel in this town. The beds are Wonderful, and the breakfast Hostess Estela makes the Best Homemade Salsa that I have ever had. We came back just for her Salsa.

"Friendly, clean, affordable"

5
09/06/2017

We arrived at about 9:30 p.m. after a long drive. The registration person who checked us in was very welcoming - as if we were long-awaited family members. She was pleasant, told us about the facilities, mentioned the free breakfast, suggested nearby places that would be open to eat.We strongly recommend this hotel to anyone looking for a warm, inviting welcome in a place that is very clean, has excellent beds, and is very reasonably priced. Nice pool and hot tub too.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thank your for writing an excellent review about this Best Western Plus property. We will continue to give you welcoming check-ins, fabulous amenities, and superior customer care every time you stay with us. Thanks for staying with people who care here at Best Western!

"Excellent Hotel!"

5
07/06/2017

We had a recent overnight stay on our way back from Colorado that we booked online based on the high reviews given this establishment. We can easily see why it is rated so high! They accommodated us for a late check-in (after 9:30 PM) and we found our room to be spotless! Immaculately clean- which is such an important thing. The bathroom was freshly stocked with towels and toiletries and our room was nice and cool- very good A/C unit plus a ceiling fan. The beds had a firmer mattress which personally is to my liking. In the morning there is an amazing breakfast buffet that will meet the wish of almost any palate-- from fresh fruit (including watermelon which is a personal favorite) and yogurt to your traditional biscuits and gravy/bacon & eggs plus sausage, hash browns, cereal and bagels. Easily a 5 Star Establishment and a great place to stay be it overnight or even an extended visit- the room quality & cleanliness plus friendly staff plus a great breakfast option makes for a very good value bargain. We will definitely stay there again!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Wow, this was a pleasure to read by all of our staff, what a great review! We really appreciate all the great compliments you left about every aspect of the hotel you enjoyed. We will continue to be there for you whenever you stay with us in the future. Don't hesitate to give us a call for any future stays or questions you might have, thanks again.

"Very nice accommodations and even nicer staff"

5
01/06/2017

We stayed for 5 nights while attending the NJCAA golf tournament. The hotel was nice,clean and comfortable. The staff was friendly and helpful. The breakfasts were awesome. Sandra with the front desk rocks. There is also onsite laundry facility. If ever we have a need to travel to Garden City, Kansas again we will definitely stay here!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Our staff is happy to read you will come back and definitely stay here again in the future! If there is anything you need don't hesitate to call us we will be here for you. Thanks for staying with people who care here at Best Western.

"Stay here!"

5
27/05/2017

The Best Western Emerald Inn is an almost new hotel and is lovely in every way. Caring, friendly staff (Sandra!), clean, modern rooms, great shower and bed, bar open 'til 10:00 p.m. is an extra bonus! Would definitely go back and highly recommend this hotel if you are passing through the area.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to read you enjoyed your stay here at Best Western Plus Emerald Inn & Suites. Please come back and stay with us, thanks.

"Relaxing stay"

5
21/05/2017

We stayed one night here. The room is lovely! Very relaxing and comfortable. Bed is great! Nice sitting area. Beautiful decor! Exceptional cleanliness! Staff is awesome- especially the breakfast staff. Breakfast was also very good! Great value for the money!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Glad to read that you had a lovely stay with us! We will always be here for you with a friendly staff, great amenities, and a hotel stay that your sure to remember, thanks again.

"Family Reunion"

5
19/05/2017

Wonderful experience, staff at breakfast was extremely accommodating and friendly. The rooms were clean and lovely. Staff was friendly and helpful. The bathrooms were always clean and fresh towels. Thanks

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to see you had a wonderful experience at this property. We love to keep this hotel as clean as possible with a friendly staff to help with whatever you may need. Thanks for staying with people who care here at Best Western!

"Looking for a EXCEPTIONAL nights rest…Look no further!!"

5
15/05/2017

As I age it seems that the bed in a hotel makes it or breaks it, this bed makes it! The staff is friendly and on point with what a tired traveler wants when you arrive, but the BED is better than my bed at home. The room has a ceiling fan and is beautiful, I wish I had a long project to work in this town, I would stay at this hotel and be content and comfortable. Loved it.

"Great"

5
07/05/2017

Great staff. Great rooms. Great breakfast. We ended up here in a snow storm and it was a welcome place to relax and collect ourselves. We would highly recommend and would stay there again. The double queen suite was large and spacious.

"Very nice"

5
06/05/2017

Almost a best western premier, but with less cost. Very new, very nice, very clean, aesthetically pleasing, friendly and helpful staff, breakfast is amazing. Very nice selection for any type of food preferences

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Happy to ready your review about your very nice accommodation here at our property! Don't hesitate to give us a call if your need a room again. Thanks for staying with people who care at Best Western!

"Lost power"

2
02/05/2017

We were not impressed when the hotel lost power as the result of a blizzard. There is nothing that they could've done about the bad weather but they had no back up plans for heat, food and comfort of the guests who were stranded there.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
We are sorry for the lost power that unfortunately happen during your stay. As we had no idea that we were going to lose power we did everything we could to provide every guest with the care they needed with what we could provide with no power. As we aren't a full service hotel we don't have supplies of lunches or dinners on hand. We hope you understand and hope to see you again soon.

"Nice but"

3
29/04/2017

The hotel was very nice and staff, not enough room in this post to describe how wonderful the staff from housekeeping, breakfast and front desk staff were. The were three concerns I had. The beds were very firm and felt like I was sleeping almost on a board or springs, I did not care for them at all. I am sure there is a reason, but never understood why hotels don't consider quality memory foam systems. The internet was terrible. It disconnected constantly and reverted to my hot spot just to get my email. Last was the interior noise. There is minimal if any sound absorption in the halls, perhaps rooms. I could hear normal conversations and doors small down the hallway. That said, the hotel was in a great location, staff quality would give a five star hotel a good run for their money and the five star would loose. For a budget hotel, the interior was a very nice design and relaxing and the breakfast was one of the better continental breakfasts around.

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for writing about your stay and listing what you liked and what could possibly be improved on. Sorry to hear about the loss of internet connection and noises that you were hearing during your stay. We will continue to provide you with exceptional customer care during your future stays and will be more than happy to correct the internet and noise issue for your future stays. Thanks again for staying with us!

"Central, friendly and nicely done"

4
26/04/2017

Decor look practically new, so I asked front desk how long this property had been in use. She told me 2 years. It is a TOTAL remake of a multi-level parking structure (which explains the great location) and boy did they do a nice job!

Mark G, Front Office Manager at Best Western Plus Emerald Inn & Suites, responded to this review
Thanks for the review and it was a pleasure reading all your nice comments about the different things you enjoyed about this new property. Please come see us in the future, thanks again!

"Great Place, but be Wary"

5
19/04/2017

I stayed at the Best Western Plus for a week for a business trip. It is new, modern, and very clean. The Breakfast is top notch and can get your omelette fixed your way. Everything seemed fine until I checked out. They had billed me a jacuzzi room rate one night due to an over booking. They tried to blame me when it was a person at front desk who made the mistake. The manager wanted to drill me and basically sided with staff. I was a bit irritated, knowing that the mistake was on the staff. ... after talking to the staff member they I formed me that it would be taken care of. It wasn't. Then I received a phone message that it was taken care of. However, once again it wasn't. The staff member was trying to buy time and wear me out. Upon calling the manager I saved the message and forwarded it to him. He refused to believe me until he got the message. Eventually, he apologized and refunded me $90. I would recommend the hotel. Just watch your bill.

"Great Place to stay"

5
17/04/2017

Nice rooms, Good breakfast, friendly staff. Very clean hotel. Staff did a great job of handling things over a very busy Easter weekend. Internet was a bit slow but that is the way it is at a hotel. They did provide one wired connection and that worked great.

"home away from home"

5
14/04/2017

Mark Graiber manger and his staff all went out there way to make me feel at home , even the house keepers I will definitely stay there when in town for business or with my family. I was staying at this motel two years ago when my mother passed they helped me alot with all the stess ,

"Fantasy Suite"

5
07/04/2017

Stayed in a suite that was big, and very comfortable. We really enjoyed out stay. It was quiet and very clean. Loved the water fall on the wall. The only thing we noticed was being on a corner across from the elevators, we could hear people talking when they were waiting.

"Great value with all the perks"

5
07/04/2017

Was in town watching my daughter compete in rodeo at college. This is a really new hotel with all the perks that you would find at a much more expensive hotel. The staff were helpful and the room very clean. Bed very comfortable.

"Business trip"

5
06/04/2017

The hotel and staff were exceptional. Enjoyed our stay. Great restaurants nearby. Hotel was spotless inside and out. Rooms were very clean. used the business center and it was equipped well. Great internet. Hotel had a great lobby. Very relaxing.

"The best hotel I've ever stayed "

5
24/03/2017

This hotel amazed me the moment I drove up . The detail that was put into this place is phenomenal. The staff was friendly, accommodating and knowledgeable. The rooms were state of the art decor , clean , roomy and amazing I travel a lot for work and this by far has been the best hotel I've stayed at ever !!!! I give this place 10 stars ! I would stay here all year if I could. Please stay at this hotel , you will be pleased.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Mike, I'm pleased to read that this is the best hotel you've ever stayed at! We will continue to provide you with exceptional customer care for your future stays. Glad you wrote the excellent review and thanks for staying with people who care here at Best Western.

"Clean and cozy "

5
21/03/2017

I really enjoyed my stay. The room was clean and apparently remodeled recently. Staff were friendly and helpful and breakfast was wonderful with the option to order omelets. There were only 2 minor issues: wifi was slow and water was hard (difficult to wash soap off of skin)

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you enjoyed our property and thanks for writing a review about your stay. We have a two year old property so we haven't remodeled but we like to keep this property looking like it did the day it opened. As far as the hard water, we have a water softener so it's not hard water. You may feel that feeling on your skin due to the softness of the water. Thanks for staying with us and we hope to see you again soon!

"Great Hotel, Great People!"

5
28/11/2016

The Best Western Plus Emerald Inn & Suites Hotel in Garden City, Kansas is a little gem! The rooms are comfortable, the staff is courteous and always helpful and the free breakfast is superb. Everything is set up for a guest's comfort. If you're staying in Garden City, make sure this is the hotel you choose!

"ROOM IS GREAT IF YOU DON'T MIND NOT HAVING INTERNET"

4
18/11/2016

The building and the rooms are very nice and the staff friendly. I found the beds comfortable and the sound quiet for the most part. My one huge complaint would be the internet service within the rooms. I have stayed twice now at the hotel months apart and the internet was extremely poor. Even when sending an email with a small attachment the service would timeout and forget streaming video its not going to happen. Dialup internet is faster than this service.

"Very Best Hotel In Garden City"

5
06/11/2016

Our family stayed at Best Western while my husband attended GCAP, and it is truly a beautiful hotel. We had lots of room for our entire family (husband, 3 boys and myself) in the 2 queen suite, the beds and sleeper sofa were very comfortable. The complimentary breakfast was very plentiful and so yummy. We enjoyed the lobby everyday which offered tea, coffee and cookies, our kids really enjoyed it. Also, the pool was amazing, and especially the hot tub. We will definitely stay at Best Western anytime we visit Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Norman, what a great review you left for this property, it was a real pleasure to read. We will always be here for you so please come and stay with us again. Thanks for staying with people who care!

"Visit to Dentist"

5
26/10/2016

This was our second time to stay at this motel. The wife was really pleased with our room. I particularly liked the shower, so much so that I hated get out. The wife wants me to put the same kind of shower head on ours at home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Very happy to read that you enjoyed our luxurious shower. Please come and stay with us again, we will be happy to accommodate you!

"Nice!"

5
13/10/2016

One of the best hotels, period. Great beds, shower and modern upscale design. Not the best value but a great place nonetheless. Good staff. King suite is spacious with 2 flatscreens fridge and microwave.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Nice to read your review Rich. Glad you enjoyed our amenities and liked the staff as well. Hope to see you again in the near future!

"A jewel on the plains"

5
12/10/2016

Wow, i never expected a best western to be so elegant. we stayed only one night, but it was a real treat. The hotel is only a few years old and NOT what you think of as an old Best Western. It was very modern, incredible breakfast, well appointed rooms, and spacious and airy lobby. They definitely didn't scrimp on thikngs when they built this. The pool looked great, but we didn't have time to use it. Definitelyl will return.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review Jim. We appreciate the title of your review a jewel on the plains, that is a nice compliment! Don't hesitate to give us a call next time your in the area. Thanks for staying with people who care.

"I love this place!"

5
28/09/2016

This was my 2nd time staying here and I so enjoy it. The staff was very friendly. Hotel is nice, clean, and up to date. We used the bar service drinks were good and also priced well. This hotel really feels like a home away from home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Adam, glad to read that this was like a home away from home for your stay. Please do come back and see us, we enjoyed having you stay with us!

"Clean Modern Hotel with Friendly Staff"

4
22/09/2016

This is the newest and arguably the best motel in Garden City, KS. Rooms and pool were very nice. We were particularly impressed with the friendliness of the staff, particularly Estella who services the breakfast buffet. "The nicest person I have ever seen doing that job," said my son.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Charles, glad to see that we both agree that this is the best hotel in Garden City! We will take care of you every time you stay with us. Our superior customer care will always be delivered to you. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

"Great Place"

4
07/09/2016

After a very long day of travel from the St. Louis area we arrived at the Emerald Inn. The staff was very welcoming and got us checked in quickly. Our room was very nice, clean and attractive. Once I stated getting ready for bed I discovered that my toothbrush holder had no toothbrush in it. I called the front desk and they brought one up within about twenty minutes. The hotel was very quiet so we did get. A good nights sleep. Breakfast was very plentiful and the lady who works in that area was was busy clearing customers dishes, cups and so on as they finished. We would certainly stay here again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Another great review to read for this property. Glad to read you thought our hotel was a great place to stay, and also glad to see that we took care of everything you wanted and needed. Don't hesitate to stop by in the future to stay with us again!

"Beautiful with friendly, competent staff."

5
06/09/2016

The property is beautiful and well maintained. The staff was friendly and helpful in every area. Breakfast was wonderful - one of the best we have had as an included feature. The value for the price was exceptional!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a nice review to read. Glad to read you think highly of our staff. We do our best to provide superior customer care with a great value for this property. Thanks for staying with people who care Deborah!

"happy"

4
03/09/2016

checked in with no problems. had hot coffee in the lobby. hotel only open for 1 1/2 years, so everything was in good shape. time to take down the now open sign though. right close to several restaurants and shopping. not on our regular trip route but would stay at this b/w again

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It is nice to read that you were happy with your stay. Please do come and stay with us again, and we hope to be on your trip route again in the future.

"Nice hotel but COUNT YOUR PILLOWS before checkout!"

4
16/08/2016

My family of 5 stayed in a Suite and it was plenty of room, although bathrooms are kinda small for how big the rest of the room was. Everything was great until 1 hour after checkout front desk calls to let me know we were 1 pillow short, and they were charging my credit card $50.00 for a missing pillow. Staff didn't believe that we had no pillows so i had to drive my vehicle back to show them we had no pillows. Apparently there was some miscommunication between housekeeper and front desk because they "found" the pillow after over 2 hours after checkout. I was "told it's her work against yours" , and obviously my word didn't matter. Nice hotel, i'm just not sure i would stay here again as i feel they lack the care for the customer.

"Love it!!!"

5
12/08/2016

The beds are so soft and comfy. The people are very friendly. Breakfast is hot fresh and has homemade salsa! Very friendly and VERY clean. Everything was very well kept and they were able to get me everything I needed

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Ashley thanks for writing the review, it was a pleasure to read. Our great beds and breakfast will always be here, so don't hesitate to make another reservation next time you need a room in Garden City!

"very pleasant stay"

5
09/08/2016

The hotel was clean and quiet and the staff very friendly and accommodating. Rooms were comfortable, breakfast was basic but good, lobby comfortable. My grandson (8) had a great time in the pool, which was somewhat small but perfectly adequate for us. The saltwater and the dark blue color of the pool was really pretty and relaxing. We will definitely stay here again the next time we visit family in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It's good to read about your grandson having a great time in our saltwater pool. Also glad to read that you enjoyed our staff, rooms, and breakfast as well! Please do come and see us again next time your in Garden City.

"What I expect"

5
04/08/2016

Having stayed here before, I expect an excellent experience. They delivered. Meaning, the room is clean & comfortable. The breakfast tasty and extensive. The fitness center and pool are convenient and provide a good workout. The staff are professional, courteous, and helpful.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Douglas, thanks for staying with us again. It's always good to read that our rooms and amenities meet guest expectations just like with your stay. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

"great surprise"

5
01/08/2016

haven't stayed at a best western in years! sorry BW!! normally I book IHG properties, but as the one in garden city was under construction according to tripadvisor, I stayed at this best western. great hotel!! the outside is really nice, almost a 'colorado lodgy' feeling to it, the lobby is cool, modern, inviting. front staff was extremely nice and helpful, granting us early check in as well. our room was spacious, comfortable, modern and very clean. no complaints at all!!!! breakfast was plentiful, staff was again very nice, so I can highly recommend this property.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
I'm glad this Best Western property was a great surprise to you. You enjoyed the look of the hotel and thought the staff was helpful and nice and we are very happy to read that on your review. Also glad to read you would recommend this property, so don't hesitate to come stay with us again soon please!

"Beautiful stay!"

5
31/07/2016

My family drive to. Colorado and South Dakota from Illinois in July 2016. After stopping at a few road side stops in KS, we found ourselves in Garden City. This hotel was beautiful, and a wonderful respite after a long drive. The beds were very comfortable, the room was spotless, and the pool was very nice. Breakfast was better than average. Our daughters thought we were staying in a 5 star hotel! Fantastic place, and we will seek out this chain in our future travels!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to read about your beautiful stay here at this property. What a compliment to read about your daughters 5 star property comment! Please do come see us in your future travels and we will provide you with as good as stay as this stay was.

"Very helpful staff!!"

5
28/07/2016

My family and I traveled from Indiana to Kansas via train. The staff at the Best Western Plus made our stay very comfortable. The breakfast in the morning is really good and Estella is the best hostess :) The front desk manager, Mark, was helpful and even arranged transportation for our party from the train station. Very nice and modern- yet very comfortable. A+ rating from these Hoosiers!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Our staff is happy to read that your stay was very comfortable and that you were glad to have a great breakfast and transportation to the hotel. Thanks for staying with people who care!

"Loved it!"

5
23/07/2016

I read the reviews on this hotel before I stayed so I had pretty high hopes. I am glad that we decided to stay the hotel looked beautiful, the pool was great, staff very friendly, and the breakfast was very good as well. We will only stay in this hotel from now on. The only thing I would change would be the beds were a little hard.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you loved the hotel Adam! I will let the staff know about the compliments you wrote in this review and we will continue to provide you with superior customer care for your future stays. Thanks for staying with people who care here at Best Western.

"Extremely nice and affordable hotel"

5
17/07/2016

This is one of the nicest hotels I have stayed in in a while. If your in the area and looking for a very upscale modern and comfortable place choose here. Full breakfast in the morning of hashBrowns, biscuits and gravy, cereal, pancakes, eggs, bacon, sausage and juices. Didn't get to enjoy the pool but it looked nice. Ceiling fan in room was the best part. King bed was very comfy. Very clean. Had a nice pull out couch.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see that you thought this was one of the nicest hotels you have stayed in for a while. It was good to see you enjoyed our delicious full free breakfast at the hotel. We will continue to proved you with a clean and comfortable hotel for all your stays. Thanks for the great review!

"Enjoyed our stay!"

5
15/07/2016

Fantastic breakfast, great pool/hot tub, extremely clean and comfortable. The shower/bathtubs are great. Shower head is plentiful and has a higher mount than most. The shower curtain rod is rounded, which is always great.Estela, worked in the breakfast area in the morning, she was extremely helpful, friendly and went the extra mile to make us all feel comfortable. She is an excellent worker. Mark, at the front desk, is also a huge asset. He is very helpful and very accommodating. I would recommend this hotel and would definitely stay there again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What a wonderful review to read! We want to make every stay with us as enjoyable as this one so please come back and see us. Our staff will make sure to go the extra mile for you every time you stay. Thank you for the wonderful comments, hope to see you again soon.

"Quick stay"

5
13/07/2016

Very clean, excellent breakfast, friendly service!!! I would definitely stay here again!!! Wi-fi a little slow but no other complaints!!!! Hotel seemed like it was brand new! Lots of amenities, continental breakfasts, gym, pool, etc...very nice!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad you enjoyed your stay Melissa! We are a new hotel and we would like to make your next stay with us enjoyable again, so please do come and see us again here at Best Western Plus Emerald Inn & Suites.

"Great Place to stay"

5
09/07/2016

Very quiet for being just off the highway. Very clean and comfortable. The shower head is mounted up high which is great for a tall person like myself(I'm sensitive to that) and can be aimed/tilted easily. Not wimpy on water pressure either. Big soap bars for the shower. Hair dryer is good. Only thing bad in the bath is toilet paper roll is hard to reach. In room single serve coffee maker with four servings. They have 24 hour coffee and tea in the lobby. Exercise room is well equipped(they have kettle bells) and they have an indoor hot tub and pool.Air conditioner is quiet,internet access is good. Bed is firm and the pillows are soft,though a little on the small side. I had the 2 queen bed layout which is a little crowded. Carpet was a little frayed which surprised me for being such a new place. Still that's not much to complain about. I would stay there again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see you thought of our hotel as a great place to stay. Our amenities are very hard to beat here in Garden City and glad to see that you enjoyed them. Please do come see us again here at the Best Western Plus Emerald Inn & Suites where you will stay with people who care!

"Overall good stay!"

4
04/07/2016

The only problem I had was the bed was too hard. I didn't sleep well. The staff was great and the hotel was very clean. I thought the breakfast looked great and the layout was clean and tidy. I do think that there should have been a few more choices. The grounds were in great shape as well as the buildings condition. Overall it was a great stay!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Teddy thanks for the review. Sorry that the bed was a bit too hard for you. Please do come stay with us again and we will continue to provide you with great service that you expect.

"Comfort"

5
04/07/2016

Very nice motel. Quiet, breakfast was awesome. Close to places to eat or call for delivery. The room was spacious and very comfortable beds. Right off the highway easy to get too. Personnel was friendly and helpful. Enjoyed our stay very much.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
It was nice to read that you thought of our hotel as a comfortable, quiet, and a nice hotel. We enjoyed having you stay with us and hope to see you again soon.

"Top Notch Accomodations"

5
30/06/2016

Arriving at this lovely new facility after a long drive in stormy weather was a lovely surprise. The exterior was quite attractive and the landscaping was exceptional. The regional art in the public and private spaces showed the thought that went into this hotel. The room and bath were well appointed (at last a hotel with bathroom fans). Everything was CLEAN. My husband was enthusiastic about the breakfast - I was less of a fan but looking back I remember the hospitality, cleanliness, attractive decor, and close attention of the attendant to the food. Although this was only an overnight stop, we both would have enjoyed a longer stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a great review you left with us Kathy, it was a pleasure for our staff to read! Our breakfast staff tries hard to make every detail perfect for the breakfast items and breakfast area. Our housekeepers also try hard to make the hotel very clean! Glad to see your opinion of the property was top notch! Thanks for staying with people who care here at Best Western.

"Great hotel"

5
28/06/2016

I stay at many hotels a year. I also stay in some very incredible hotels and resorts. This hotel was incredible! The incredible details of the building to the thoughts involved in comfort for the guest is superb. I am not a Best Western fan but this hotel has made me one.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see you admire this property and think it is a great hotel. Also glad to see that you're now a Best Western fan because you stayed at this Best Western. We will continue to provide you with the superior customer care that you deserve, hope to see you again soon, thanks.

"Excellent"

5
27/06/2016

This hotel was very nice, from the lobby to the rooms. You could tell it was newly built. Lobby, rooms, hallways, breakfast area - all very clean! The complimentary breakfast was great, and the staff was extremely friendly. I stayed in a standard King room, VERY spacious. My ONLY minor issue - I need it very cool when I sleep and I could not get the ceiling fan to turn on (not sure if it was just for show?) and AC wouldn't stay on what I set it as. Otherwise, wonderful hotel and would definitely stay again.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Megan it was nice reading your review here on Trip Advisor! Glad you appreciated the cleanliness and the friendly staff here at our property. Sorry to hear about the ceiling fan and AC. The ceiling fans can be tricky, but next time you stay with us just contact guest services at the front desk and we will be happy to help you with any questions you might have. Thanks for staying with people who care Megan!

"A great hotel "

5
26/06/2016

We just stayed the night at the Emerald Inn and Suites. We had a handicap accessible room and a 2 queen room. The hotel is very clean and the beds were great. The front staff is friendly and helpful. They had a nice indoor pool area and exercise room. Breakfast had several choices to pick from. We will stay here again!

"Best hotel ever!!!"

5
17/06/2016

We have stayed in numerous hotels and this by far is the best. Super clean and the staff was very friendly and helpful. Priced reasonably. We only stayed one night as we were coming home from vacation. The breakfast is always great at Best Westerns.

"Beautiful property!!"

5
10/06/2016

This was a very nice Best Western property. The rooms were clean and quiet. The lady that took care of the breakfast area did an AMAZING job. She really added to the quality of the hotel. Our only regret - we ate on the way to the hotel. Once we checked in - we learned that the hotel key provides discounts at most of the local restaurants.

"Outstanding Suite"

5
30/05/2016

We are just approximately an hour away from Garden City, and a couple of months ago we tried out another Motel. Absolutely dollar for dollar, there was no comparison. We thoroughly enjoyed our trip, and stay at the Best Western.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Debbie, thanks for staying at Best Western Plus Emerald Inn & Suites! If you need any accomodations in the future don't hesitate to give us a call, we're here for you.

"Lovely Stay"

5
27/05/2016

On our way to Colorado, we stayed one night in this nice hotel. It is new, very nicely decorated too. Room included a ceiling fan. Awesome! Breakfast was very good and had a nice variety. Hotel staff were friendly and accommodating. I definitely recommend staying here.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Susan for writing a review about our property. Please come visit our property again as we will continue to provide you with superior customer care here at Best Western.

"Hands down the best Hotel!"

5
25/05/2016

My husband works at Tyson, and we stayed at this hotel while he was working relief for the plant nearby. It was INCREDIBLE. Hands down the best hotel I have ever stayed in. The staff was extremely friendly, the rooms and hotel overall were spic and span, and there was a delicious HOMEMADE breakfast every day!! The woman who ran the breakfast was fantastic, she always had a smile (even at 6 am) on her face and was very hospitable. The pool and the hot-tub were also AMAZING, and they even had a workout room. There was nothing that this hotel didn't have! I wish that there was one of these wherever we traveled. I would always choose to stay!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Tareja for your excellent review. Estela our breakfast lady really enjoyed reading about the great things you had to say about breakfast. Glad the staff as well as the amenities the hotel as to offer really impressed you. Thanks for staying with people who care here at Best Western!

"Best place in garden city"

5
18/05/2016

The breakfast lady Estella was wonderful and very accommodating. And the entire service for my stay was great. The rooms and beds are very nice and comfy. My over all experience was very satisfactory. I would definitely recommend this hotel to friends

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad to see that your experience was satisfying. I will let Estela know about your great compliment that you wrote about her. Come back and see us soon!

"great stay"

5
26/04/2016

This hotel exceeds expectations. Wonderful, friendly staff. Breakfast was good, try the ladies homemade salsa on your eggs, it was spicy yet yummy. have now stayed there twice in the last 2 months, beds are wonderful. Internet worked well.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We love to exceed our guests expectations here at Best Western. I will let Estela our breakfast lady know about your compliment on her homemade salsa! We will continue to provide you with everything you need on all your visits in the future. Thanks for staying with us!

"Best Stay Ever"

5
20/04/2016

Being a senior citizen we have traveled a lot and stayed in many motels and hotels. I can truthfully tell you that the Best Western Emerald in Garden City, Ks was one of the most delightful stays of our older years! It is classy, beautiful, clean, quiet, supremely comfortable bed, wonderful shower and plenty of water pressure, very nice staff, wonderful breakfast and conveniently located. Who could ask for anything more??? Thanks, Emerald, you are a jewel of a hotel!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Glad this was your best stay ever as the title of your review says! Thanks for staying with people who care her at Best Western Plus Emerald Inn & Suites.

"Definitely a "Gem" in the West."

5
18/04/2016

I will start by saying I'm not a huge Best Western person. I'm not really a loyal person to any hotel chain, and was skeptical about this Best Western.. Boy do I eat those words now!!! This hotel is amazing and VERY comfortable. The staff were nothing short of amazing also! They were helpful, friendly, accommodating, etc. And talk about a GREAT breakfast spread! I can't remember the breakfast ladies name, but those burritos she made and the homemade salsa = EXCELLENT! It was like a little touch of home out on the road.. GREAT job everyone you should definitely pat yourselves on the back. ;)

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what an awesome review to read, the staff loved it! Please come back and see us as we will continue to provide you with the same great customer care and excellent breakfast. If you every need anything in the future please don't hesitate to give our hotel a call, thanks again.

"Awesome!"

5
13/04/2016

Our first time at a BW Plus and won't be our last! Lovely hotel. Friendly staff, clean & comfy rooms, inviting lobby. Good breakfast. Plus the room smells great and its walking distance to restaurants.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for writing about our hotel. Our staff is happy to read that this created a great first impression of a Best Western Plus! We will continue to provide you with superior customer care every time you stay with us in the future, thanks.

"love, Love, LOVE"

5
12/04/2016

A wonderful hotel. Newer. The halls, lobby, & rooms all smell clean and new. Lobby has a (limited) bar open until 10 p.m. The staff is friendly and beds are comfortable. I would love to stay at this hotel again and again. Highly recommend.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
I really like the title to your review. Please come visit us again soon and we will be sure to provide you with a lasting memorable stay as always! Thanks again.

"Kind and Helpful Staff"

5
04/04/2016

This is our second stay at this hotel. The hotel is very comfortable and super clean. The staff is most helpful and caring and the pool area is great. There is a nice breakfast bar with a good choice of hot food. We will be back and definitely recommend this hotel for a great stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for staying with us again here at Best Western Rhonda. Glad you enjoyed your stay. Come see us again soon!

"Will stay again in future."

5
24/03/2016

This is an over all quality place to stay and our third visit in the last three years. We travel threw here on our way to Texas each year and haul our trailer so it's nice to have access and parking available. It's relatively new, with an excellent décor as well as great amenities. The staff were helpful and friendly. The full hot breakfast was tasty and fresh.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Allen! It's good to see that this hotel is your place to stop and stay when your traveling through this area. The staff will continue to provide helpful and friendly service as always. Please come see us again, thanks.

"Comfort and Luxury"

5
19/03/2016

We came to Garden City to visit family & started out as a different hotel nearby. Everything was out of order so we decided to check out the Best Western. We were beyond pleased. The lobby was warm and inviting, the pool area was clean and laid out wonderfully. The gym had the perfect sets of equipment to keep active even on vacation. What stood out to us the most was the kindness of the staff. By the time we left 2-3 days later, they were friendly & familiar faces. The rooms were beyond our expectations. Each bed had thick, warm blankets. There was enough room to be comfortable and move around with our family. The rooms were perfectly cleaned & assembled with love. I would recommend this hotel to any & everyone!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What an excellent review to leave with our hotel Jillian! We will always be here for you just let us know what you need and we will do our best to provide you with a stay as good as this one. Thanks for staying with people who care here at Best Western Jillian.

"Fantastic Stay"

5
17/03/2016

I would recommend this hotel to anyone planning to spend the night in Garden City, Ks. We came up for a "Live-On- Stage" Concert. The hotel was clean, relaxing with waterfall-type wall hangings, fresh, and the breakfast and the breakfast staff were wonderful!!! Also the check-in and check-out staff were friendly and helpful

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review Kerry. The staff is glad to see you had a fantastic stay with friendly and helpful service. Also glad to see you thought the breakfast staff was wonderful!! We can't wait to see you next time. Take care.

"BREAKFAST THE WORST EVER. THE HOTEL THE BEST IN GARDEN CITY"

4
16/03/2016

If Breakfast and the pool towels get better this will hands down be the nicest hotel in the City. But I would expect this hotel to be the nicest as it is new. Hands down it is the best and far superior over the Marriott in town. The best Pool around.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Dion, glad to read that you thought our Best Western Plus was the best hotel in Garden City! We do like to have all of our guest have a great stay in all areas of this hotel. We will work on areas of improvement in breakfast so that your stay is perfect next time you stay. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites.

"Still amazing!"

5
13/03/2016

This was our second time staying at Best Western in Garden City, and as always it was a great experience. The rooms are clean, and large with comfortable beds. The breakfast is hot and really good! A big plus for traveling families is the coin operated washer and dryer available. The hotel is located just minutes from restaurants and shopping. We will always choose this hotel for it's friendly staff, and amazingly clean hotel.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Jennifer, glad your second stay with us was a great experience. We will keep on providing you with a clean hotel, amazing breakfast, and friendly staff for as long as you stay with us. Can't wait to see you in the near future!

"Excellent Stay"

5
10/03/2016

Stayed one night for buisness and had read the reviews on this property on trip advisor. I found all the positive comments regarding the hotel to be absolutly true! I flew in late the night before and they offered to pick me up at the airport. The place looks like new, great customer Service, excellent facilities. The room was more than I expected including the Kurig coffee maker! I will stay here for sure on future buisness trips...Did I mention the Hot Breakfast was fantastic! Try the homemade salsa!! on the breakfast burrito!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Cliff, glad to see you had an excellent stay! I will tell our breakfast lady Estela that you enjoyed her breakfast burritos and homemade salsa, she will love to hear that. We can't wait for you to visit our hotel again and make it like home for you. Thanks for staying with people who care!

"Tour"

4
09/03/2016

The hotel is new and was very nice overall. The Wifi was slow and the tv did not work very well. The hotel is located in a decent area with some shopping nearby. Cab service in Garden City is lacking...

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review and if there is anything we can do to make your future stays perfect let us know. Please don't hesitate to let the front desk know about any problems you may encounter because we want to make all your stays with us perfect. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites!

"Clean, well located and great service"

4
09/03/2016

I was traveling to see family and needed a good, well located, clean place. This hotel is only one year old. It is beautifully maintained and has easy parking, nice sized rooms, great staff and a free breakfast. I didn't use the pool and hot tub, but saw many others enjoying it. The walls are thin, but all-in-all it was a good value and a clean/well managed property. It is off the main street and behind another hotel -- be careful at night and park in lit areas. But otherwise, you will have good access to the freeway, Garden City itself and good restaurants (many you get a discount if you show your room key).

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Stacey thanks for the review. Our staff appreciates that you thought we had great service, good location, and clean rooms. If there is anything we can do to make your stay even more perfect let us know in the future and please come and stay with us again!

"By far...the best place to stay in Garden City!"

5
07/03/2016

This place is clearly for real! It is not only a beautiful and well-kept new hotel, but it is also a haven of outstanding customer service by caring people. First, I was instantly impressed with Estela and her caring manner my first morning there in the breakfast area. She greeted everyone with a smile and her delicious homemade salsa truly put the "plus" in my day. Because of Estela, I decided to return to Garden City and stay 2 more nights the following week rather than a nearby town. Estela is a gem! When I returned the following week, Mark at the front desk displayed invaluable customer service in making sure I was pointed in the right direction as I left early for my destination an hour away. And it didn't stop there...once I arrived home, I realized I'd left my business schedule for the upcoming year in my room. I called, talked to Mark, and within the hour was assured it was in the mail. And I received it in just a few days. Mark is a great example of day-to-day excellence. This place is a win-win for anyone searching for a place that makes you feel like you're at a home-away-from-home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow what a review and what a great title to your review Carolyn! The staff enjoyed reading the review and we can't wait for you to be back in the area so you can stay at our hotel again. We love making our guests feel at home and we appreciate the positive feedback. Thanks for staying with people who care Carolyn!

"Pleasant Modern Hotel"

4
28/02/2016

Stopped here on a road trip between Boulder, CO and Houston, TX. Had to deviate from our normal route to avoid snow and ice and chose this Hotel as a stopover. Arrived late, had made reservation about 30 minutes prior to arrival. Everything was in order upon arrival. Clean, efficient Hotel, good sleep quality, quiet, decent breakfast, easy access and friendly service. Cost was $124.00 including taxes. A tip, which has nothing to do with this Hotel. If you are traveling south on US 83 and need fuel, get it before you leave town. There is no fuel for 36 miles, the first station is in Sublette, Kansas.

"Very Nice Hotel"

5
26/02/2016

This hotel has a great staff, awesome rooms, and great TVs! This hotel has 42 inch tvs in the rooms which makes it enjoyable to watch TV. In comparison this is the best hotel I've stayed at in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Nice to see that you enjoyed the TV's in the hotel Benjamin. The hotel enjoyed reading your compliment about the staff. Thanks for staying with us and don't hesitate to give us a call to book again!

"Garden City BW"

4
24/02/2016

Best Hotel in the Garden City area. Staff extremely helpful and friendly. Super clean. Ceiling fan a major plus. Will continue to stay at this location. Room was a crampped but for 1 or 2 people it is sufficient.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the review David. We will continue to provide you with helpful and friendly service no matter what you need! If you need more room next time your in town we could provide you with a suite if you would ever be interested. Can't wait to see you in the future.

"Excellent place to stay in Garden City!!"

5
20/02/2016

I have been coming to Garden City for past ten years on business, and this motel rates first in comfort and quality. The bed was just right and the heating/cooling system kept the room perfect to the temperature that I selected. Very spacious and clean rooms. Excellent breakfast. Also the service at the desk was very helpful and friendly. The hotel is located close to the main roads, but not too close where you hear a lot of road noise. I highly recommend this hotel and will be back the next time I am in Garden City.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow Michael what a wonderful review to read. The staff here at the hotel work hard to create an excellent experience for our guests. Glad you enjoyed your room, the breakfast, and received excellent customer service. Thanks for staying with people who care here at Best Western Plus Emerald Inn & Suites!

"CMA"

5
18/02/2016

I actually had a birthday sta-cation on January 14. They treated me very well. I would refer anybody traveling and spending the night in Garden City,Kansas to stay here! They have a great hot tub and swimming pool. Breakfast is great to! I will do another sta-cation there sometime.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Ruth glad to read about your great staycation experience here at the hotel. Don't hesitate to give us a call to book another staycation, we will take care of you I promise!

"Best place to stay in Garden City"

5
12/02/2016

I have stayed in this hotel numerous times. The staff is always accommodating and the rooms have all the amenities and space to work while providing the comfort for a good nights rest. The bar provides a nice relaxing place to unwind after a long day of meetings. There is no need to look at other hotels in the area, this is the place to stay.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
James I love the title of this review! Thanks for taking the time to write about the hotel, the staff enjoyed reading it. Thanks for staying with people who care and we will hopefully see you back in the near future.

"Great Place to stay!!"

5
07/02/2016

We have stayed at this hotel several times and would definitely recommend it! Very clean, updated and spacious rooms! It is conveniently located in the city. Close to several restraurants and lots of shopping! Our kids really enjoyed the indoor pool and hot tub. We will be back!!!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Daphne, thanks for writing about the property. Glad to read that you liked the location of our property here in Garden City. Come back and see us soon, thanks again!

"Mr. James Salamone"

5
25/01/2016

Excellent. Over-the-top decor. Very large and comfortable rooms. Very good breakfast buffet. Front Desk clerk Ivan was the most accommodating and polite person I had the good fortune to meet. I highly recommend this Hotel.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello James, it was a pleasure to read your excellent review. Sounds like you enjoyed every part of our beautiful hotel and we're glad you highly recommend us! I will let the Front Desk clerk Ivan read your compliment. Thanks for staying with people who care!

"Great Hotel"

5
22/01/2016

Very nice Hotel have stayed here multiple times, always greeted very nicely. Check in is a breeze and the rooms are great and comfy. Helps to have a nice large TV to watch shows on. I believe they are around 42 inches, some hotels seem to skip on this. Internet is good, could be a little faster but I understand with hotels so many people :D.

"Best ever"

5
18/01/2016

This hetel was amazing!! Very clean, decorated beautifully and the beds were awesome!!! We were in Kansas for a birthday celebration. The hotel clean, the pool area awesome. The lounge area better that some homes I have been to . This place makes me want to come back!!!!

"Awesome hotel"

5
11/01/2016

We came dragging in unexpectedly on our way back from Colorado heading toward home in oklahoma. Kat checked us in and let me tell you she's awesome. The hotel smelled great! Our room was really nice and comfy I will definitely return. The comp breakfast really good to. The staff we interacted with were very and all seemed to like their job! I highly recommend this place

"Excellent Hotel"

5
10/01/2016

This was our first stay at the Best Western Plus in Garden City, KS. Beautiful hotel, like being on vacation! Great amenities, friendly and efficient staff. The free continental breakfast in the morning was outstanding. Highly recommend!

"Discriminatory against disabled veterans with service dogs"

1
28/12/2015

I stayed at this location August 2015 when we had to go to Garden City for a funeral. Upon check in everything was fine, though they did look disgusted because of the service dog. There's a beautiful pool and hot tub area which attracted my son in law to be as he is a partial paraplegic in a wheel chair so swimming is an activity he enjoys. We went to the pool (we were the only one's in there) and were approached by the clerk and said management was watching video feed from his home and the dog wasn't allowed so were asked to leave the pool. I took the dog out and left the kids to swim. I was later informed after my daughter had called corporate I could go back in with the dog but at that point I just wanted to get some sleep and leave the place. Now it's December and my kids went back to visit their grandmother, they booked at the same hotel thinking it wouldn't be a problem but as soon as they walked in were asked for papers stating he was in fact a service dog. This is illegal under the ADA standards. I would highly recommend you find a different hotel if you are disabled and have a service dog. I would also second think whether you want someone watching you or your children in the pool area from their home.

"Mudd"

4
27/12/2015

everything was excellent, the service , i really liked the breakfast . The Doctor is constantly on me about eating better and eating breakfast , i am terrible about skipping meals to get things done and move on . I am certain that i am not the only one dealing with this. The rooms are very well cleaned , i love the tea, mostly the hot tea in the evenings while i am doing book work , the coffee is great in the morning but i love to drink hot tea in the evening, would like to see more tea in rooms. Thanks for the great stay. I am on the road so much when i get home i just like to stay home. I consider your hotels that close to my home.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the awesome review Mike. Here at Best Western we like to have guests such as yourself enjoy every part of the hotel from the amenities to the cleanliness. Thanks for staying with people who care and come see us again soon!

"Overnight stay - excellent"

5
19/12/2015

This hotel is excellent ...right from check in with Anna at reception to breakfast the next morning. Comfortable beds...so good! Lovely decor, looks fairly new...no restaurant onsite but plenty nearby. We ate in Main St at Ninja sushi & steak and it was excellent and well priced. The breakfast lady is lovely and friendly which is nice in the mornings. Walking distance to shops like Jc Penney and target across the road. But be careful crossing the road it is extremely busy and no crosswalk! Quite dangerous...drive if you need to go to target.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hi Sharon, thanks for staying with us here at Best Western Plus Emerald Inn & Suites! Glad you liked the convenient location of this property and well as the staff that helped you out at check in time and then during your breakfast time. Come see us again and thanks for staying with people who care!

"Very nice"

5
09/12/2015

Nice surprise in Garden City ... Looked on TA after working in CO and a drive to GC stopping for the night. Nice new BW ... Nice comfortable room, friendly front desk service by Anna, good breakfast ... Overall very pleased. .. Highly recommend!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We're glad you would highly recommend this hotel and that you were pleased with your experience! Thanks for your review, and we hope to see you at our property again soon!

"Good Place To Stay"

4
09/12/2015

Great place to stay in Garden City. Everything you need for a quiet night sleep, Staff is professional and friendly. Easy and convenient parking. The hotel has everything from a weight room to copy machines.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for writing about this hotel property Tom. We always try to have a professional and friendly staff and we're glad you got to experience that here at Best Western Plus Emerald Inn & Suites. Thanks for staying with people who care!

"Excellent Hotel!"

5
09/12/2015

This is a fairly new facility. I found this hotel to be an excellent choice. Clean rooms, lobby and restaurant and hotel staff was very friendly. Excellent value! I would definately stay here again when in Garden City Kansas for my next business trip.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Gene, in reading your response our staff is glad to hear that you found this hotel to be an excellent choice. Please come back and see us again soon!

"Bad pool hours"

3
07/12/2015

The hotel itself was great but the pool hours are 10 to 10 and checkout is at 11. Poor pool hours led us to a chain wide, multi-year boycott of Best Westerns. We travel here often and so we decided to try it and give everyone a review. We cannot recommend because of the pool hours. Most pools open at 6.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
We appreciate you staying with us Paula and glad you mentioned that the hotel was great. For the pool hours just remember to ask the front desk staff if you want to use the pool or hot tub early or later than the posted pool hours. We're always willing to let guests use the pool and hot tub hours that they need. We would be happy to provide you with a great experience next time your in the area.

"A Glorious Stay In Garden City!"

5
06/12/2015

This hotel is fantastic. Management & staff obviously care about ALL the details ... cleanliness, hospitality, and first rate customer service. Truly one of the most enjoyable hotels I have ever stayed with ... and that includes some 5 star establishments that could learn a thing or two from this hotel. It's the little things that matter (every area spotless - great linens - a very nice complimentary breakfast hosted my a marvelous lady with a great smile) And all at such a friendly price. This was my second extended stay with them, both equal as to quality & value. Might suggest that leaving tips for the maids and the breakfast staff is a simple idea - and here (because of all they do) a good idea. They earn it, trust me. THANK YOU BWP! -- Bob F --

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Wow Bob your review you wrote to this property is fantastic! Our staff does love to provide exceptional customer care to all guests walking through are door. Please come and see us again so we can provide you with the service you expect.

"The staff is lazy and does not care"

2
30/11/2015

If you are a Diamond member, you will be treated like a homeless person asking for a free room. The front desk staff both morning and night did not care about the guest, only about being "overworked" and how issues affected them, not the guest.

"Unbeatable Value"

5
23/11/2015

If you've never stayed at a Best Western Plus, you are in for a happy surprise. This is a huge step up from a typical Best Western, and a far better value in terms of comfort vs. the Hampton Inn or Holiday Inn Express that are close by in Garden City. This hotel feels very high-end and far exceeds expectations for the price.

"Beyond Expectations"

5
23/11/2015

This was my first stay at a Best Western "Plus". Far and away the nicest Best Western I've stayed at in the USA. The property is nearly new, making for a trouble-free stay. Pleasant staff, fresh hot breakfast, a K-cup coffee maker and small fridge in the room. All good - perfect for my needs.

"Excellent Hotel / Excellent Price"

5
12/11/2015

This is a great place to stay with very friendly and caring staff members. Breakfast is home cooked food and beds and pillows are incredibly comfortable! Kuerig coffee machine in each room, large TVs, large rooms.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Carey this is Mark the Front Office Manager at the property, I just wanted to say thanks for writing a review about our hotel. Always glad to see you staying with us here at Best Western Emerald Inn & Suites! See you next time and thanks for staying with people who care!

"Awesome Hotel!"

5
10/11/2015

This may have been the best motel I have ever been in. A 2 bed suite with fold out couch, refrigerator, and microwave. Room had a high ceiling and was very clean. Excellent climate control. Very quiet and well built. Very good breakfast buffet and super friendly staff. Easy access to main roads, and near quite a few restaurants and shopping areas. Highly recommended.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Well I must say it was nice to read the comment that you put in your review about our property possibly being the best hotel you have ever stayed in. We want every guest that stays with us to feel just that! Come see us again and thanks for writing the review.

"Great Hotel"

5
07/11/2015

This hotel was exceptional. Friendly staff from the front desk to breakfast the next day. Rooms were elegant. Breakfast was great, served on real dishes and glasses. The rain showerhead was wonderful. Great hotel all around. There was an indoor pool, exercise facility and a business center. I did not use these on this visit..

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks for the exceptional hotel comment on your review! Don't hesitate to give us a call if you need anything again with accommodations in Garden City. Thanks for staying with people who care Connie!

"Wonderful!"

5
30/10/2015

When i travel for work, I am not usually moved either way about my choice of hotel, but in this case, I can't say enough! My room was beautiful and very spacious. In fact, the entire hotel was just gorgeous, very warm and welcoming. The staff was friendly and accomodating. The full breakfast was hot and delicious. I will definitely stay in a Best Western Plus again!

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Thanks Krista for your review, our staff enjoyed reading it! It was wonderful to have you stay with us and we would like for you to come back anytime, thanks again.

"Emerald Inn is a true gem!"

5
30/10/2015

We are regular Best Western customers and have come to appreciate the consistent level of comfort and value but the Garden City property is truly in a class by itself. So why is it in GardenCity, the stockyard center of the country?

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
What a great title to your review Robert! Thanks for the great compliments and yes we do like to think we are a true gem with our property here in Garden City. Thanks for staying with us again!

"Great hotel with great service"

5
29/10/2015

The hotel was in great shape, breakfast was good, and the staff was fantastic. The even used their personal care to pick me up from and take me to the airport. I will most definitely recommend this hotel to anyone traveling to the Garden City area.

"Great except the hair"

4
27/10/2015

Everything was great during my stay except the floor of the bathroom hadn't been cleaned. There was a significant amount of hair on the floor in the bathroom. Granted, I did not report it, I just cleaned it up with a wash cloth myself to save time. The staff at the front desk were very friendly, the breakfast was very good, the bed was comfortable, the room was nicely decorated, the Keruig coffee maker in the room was wonderful, the wi-fi worked great, the room was quiet and well insulated against both inside and outside noise. I was traveling with family and an infant, and I was able to accommodate our infant son in the room just fine. The hotel clerk at the front desk during check-in recommended a great steakhouse for dinner. I believe it was called Sam's. Not the one they offer a discount at, but the other good one in town. Higher end restaurant, but when you've been on the road for 12 hours with an infant in the car, it's nice to get a sit down dinner and relax with good food.

"Impressed"

5
26/10/2015

Ok, this is a 5 star rating based on expectations of a $110 per night hotel room, not a St. Regis. I was pleasantly surprised upon check in. The hotel appears brand new, everything is super clean, nice staff, indoor pool, free wifi, large room, and the bed is very clean and comfortable. This place is comparable to a Hilton Garden Inn. It definitely exceeded my expectations.

"Best Western Plus Emerald Inn & Suites"

5
24/10/2015

The decor in this hotel was outstanding as well as the staff. Breakfast served on real dishes..now that is a real step up! Since we arrived late it was wonderful to be offered a choice of snacks from the menu in the lounge to enjoy with a glass of wine.

"Garden City KS"

5
16/10/2015

5 Star Hotel the best in Garden City. It hard to believe this is in such a remote place. Mark the manager is very helpful. Built very well have stayed at all the other major chains this is the best. Built in 2014.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Steve thanks for the 5 star rating of our hotel. Can't wait to see you guys again in the future, and as always thanks for staying with people who care here at Best Western!

"Very Nice Hotel"

5
15/10/2015

One of the nicest hotels we've stayed at. Of course it is only about 1 year old. The bed was almost as comfortable as our Tempurpedic Allura bed. The only drawback would be the pillows. I would rather have king size pillows instead of the 4 smaller pillows. The bath room was very nice and had a wonderful shower head. The breakfast was good and the food seemed fresh and well prepared. One thing, it was dark when we arrived and it was hard to find the way to the hotel. The Best Western sign was small and overwhelmed by the Holiday Inn Express sign.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hello Ray thanks for giving our hotel an awesome rating here on this website. Our staff would be glad to accommodate you any day of the year, so please come see us again!

"Great place to meet"

5
15/10/2015

Went to meet with some from old friends. Had a great experience. The hotel was super to us. The staff and service was exceptional. Will definitely use this hotel the next time I need a place to stay and meet friends.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Hey Debbie thanks for staying with us. Our staff would be glad to meet your needs again, we hope to see you again soon!

"weekend stay"

5
13/10/2015

The hotel was wonderful, well located, very new. Breakfast was above average with a very friendly staff. Beds where quite comfy and the rooms were neat and clean. Only thing that we wished was that the pool opened earlier then 10am.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Ron thanks for the good review. As far as the pool hours don't hesitate to let the front desk know if you want in the pool extra early or even extra late because we would be happy to let you in the pool before or after pool hours. Please come and see us again and thanks for staying with people who care!

"Nice place to stay"

4
12/10/2015

This is a nice place to stay with the exception of the front desk help. The rooms are very nice. Beds are very comfortable. Décor is up to date and very comforting. Break fast was good but seems ;ike they run out of items early.

Mark G, Front Office Manager at BEST WESTERN PLUS Emerald Inn & Suites, responded to this review
Leanna thanks for staying at our hotel. We promise that we will provide you with exceptional service here at our hotel for your future stays. Glad you liked the decor of the hotel!

"Brand New Best Western in Garden City KS"

5
11/10/2015

Brand new hotel, very courteous staff, specious rooms, good breakfast, and excellent location near restaurants --fast food and sit in, next to shopping as well and just at the outskirts of Garden City KS

"Awesome Hotel"

5
02/10/2015

The Best Western Plus Emerald Inn & Suites is a MUST! The hotel is beautiful, the staff is amazingly friendly and the rooms are large. The beds are crazy comfy and everything is very clean. The pool is beautiful and if you have kids this is the place for you!

"Overall very good choice"

4
02/10/2015

This hotel was perfect for my needs, I stayed here for four days. The excercise room was better than most for the size of hotel. It has a very good hot tub and pool area. The breakfast is just slightly above average but still good. A couple of hot items daily plus oatmeal and pancakes. The double room is a little tight along with the bathroom, but I really like the entry area with "wet bar." The wi-fi was slow when I tried it, I used my own hotspot for most of the stay. The staff was always friendly. I would definitely recommend.

"Amazing"

5
01/10/2015

"Amazing" says it all, but I'll add a little. Top Best Western in which I have ever stayed. New hotel(a BW Plus). Double queen suite was roomy with a high ceiling and two fans. Excellent setup with a couch, chair, table, two lamp stands. Even had two TV's!! I've never seen that before. Great beds. Great décor everywhere. Staff were terrific. Great value for the money. You will love it, guaranteed.

"Great stay!"

5
30/09/2015

Beautiful hotel fulfilling all your possible needs. Great breakfast spread, Wi-Fi, business center, exercise room and pool. Caring, personable staff. Beautiful rooms with upscale décor and amenities, Would definitely stay at this property again!

"Beautifully Exceeds Expectations"

5
27/09/2015

This Garden City Best Western Plus was a complete delight! It's a new motel and the distinctive design throughout will surprise you. The only problem we encountered was getting to it since it is behind another hotel property and the sign was hard to see from the direction we were traveling. The staff is friendly and welcoming, the lobby is beautiful with unique details like the bubble wall fountains, light fixtures and blue and white clouds painted on the ceiling of the pool area. The best of everything continues in the room with luxury linens, thick, fan-folded towels, and spa-like shower head. The room had a little bar area with refrigerator and microwave and Keurig coffee maker. Super fast internet, too. Even the artwork was thoughtfully selected and had great Kansas themes unlike the awful generic stuff in most motels. Breakfast was delicious with an extensive selection of items across a long buffet. All in all, a Plus WOW experience.