Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Fairfield Hotel, Fairfield

4.0/5  - basé sur 486 notations.
100 Kings Highway Cutoff, 06824-5341, Fairfield, United States - Voir l'itinéraire

Ce charmant hôtel de Fairfield, dans le Connecticut, offre des chambres impeccables et un service exceptionnel. Situé près de l'Interstate 95, de la gare Metro North et de la gare Amtrak, le Best Western Plus Fairfield Hotel est à courte distance de l'université de Fairfield, l'université Sacred Heart, du centre-ville de Southport et des magasins du centre-ville de Westport. Quelle que soit la raison de votre visite, profitez, comme beaucoup de clients, des nombreuses attractions populaires de la région et des sièges sociaux d'entreprises, non loin de cet hôtel du Connecticut. Si vous cherchez surtout à vous détendre et à flâner, notez que vous pourrez vous rendre facilement au zoo de Beardsley, à l'aquarium maritime, aux plages de Jennings et de Penfield, ainsi qu'au stade Webster Bank de Harbor Yard, domicile des Sound Tigers et des Bridgeport Bluefish. Cet hôtel de Fairfield constitue également un point de départ idéal pour se rendre dans nombre d'entreprises et d'organisations locales, dont General Electric, Bigelow Tea, l'Université de Fairfield, IPC, Subway, Aquarion (compagnie d'eau du Connecticut), Acme United Corporation et FabriChem Inc. Les personnes venues rendre visite à des étudiants ou visiter une faculté des universités de Fairfield, Sacred Heart et Bridgeport se réjouiront de pouvoir séjourner dans cet hôtel de Fairfield, Connecticut, à quelques minutes seulement en voiture de ces établissements. En outre, il est fréquent que cet hôtel du Connecticut héberge des personnes venues assister à des manifestations de tout type à Fairville, comme le festival Vibes Music and Art, le marathon de la plage de Jennings et le salon du jardinage (Garden Expo). Nos chambres spacieuses et propres offrent films dans la chambre, cafetière, bureau, accès à Internet haut débit, réfrigérateur et bien plus encore. Cet hôtel entièrement non fumeur de Fairfield, Connecticut, dispose également d'une aire d'entraînement ouverte 24 heures sur 24, d'un service de nettoyage à sec, d'un parking gratuit et d'un centre d'affaires ouvert 24 heures sur 24. Entamez la journée du bon pied avec un petit déjeuner complet gratuit au Best Western Plus Fairfield Hotel. Pour un séjour à des prix abordables à Fairfield, Connecticut, réservez une chambre en ligne dès aujourd'hui au Best Western Plus Fairfield Hotel !

Best Western Plus

Fairfield Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 486 voyageurs
Note attribuée
Excellent
230
Très bon
110
Moyen
67
Médiocre
49
Horrible
30
CONSULTEZ LES AVIS POUR
En couple En couple
87
En famille En famille
179
Escapade entre amis Escapade entre amis
33
Professionnel Professionnel
124
Voyage solo Voyage solo
52
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Dirty - Can NOT Recommend"

1
09/07/2018

This is an old hotel under renovation with a small lobby and awkward layout. Even the parking lot is cramped and awkward. However, I could overlook that had the room we were given been clean. (I will not go into detail because of delicacy.)The desk clerk was pleasant and accommodating, however, and did move us to another room when I complained. The second room was "cleaner" -- but I still haven't brought my suitcases inside the house and we've been home for a week.

"Good to see hotel is starting renovations"

2
07/07/2018

This is an older property. Renovations are being completed in the lobby area which look very nice. Our room looked like it recently received an upgraded carpet as it was clean and nice.The rooms and the rest of property also need overall updating to meet the expectation of the high price of the rooms. Also, all bedding - sheets, covering and pillows need to be replace. Despite the older conditions, the hotel is very clean - great job cleaning staff!!!

"Space is tight but clean"

3
05/07/2018

We stayed a couple of times at the hotel. It's great for a quick visit if you're not spending much time in the hotel room. Rooms are tight but functional and clean. Undergoing renovations of the food area and the main lobby which will help provide some space outside the room. Also it's away from any type of downtown area so a car is a must.

"Clean, good value"

4
21/06/2018

Room was small, but clean and comfortaBle. Usual breakfast offered, waffles, cereal, eggs, etc. very near exit 24. Checking was easy. Overall nice stay. Near downtown Fairfield. Just what we were looking for.

"Clean hotel and great customer service!"

5
18/06/2018

We chose this hotel because it was close to an event we were going to at Vazzy's 19th hole. So glad we did. Upon arrival we were nicely greeted and check-in was a breeze. Our room was very clean, AC worked perfectly, the living room was small but was fine for us, and the bedroom was fairly spacious. There was a small coffee maker which was great because we LOVE coffee. After we arrived from our event, my first though was to have more coffee. I asked the lady at the front desk if it was ok to get more coffee for our room. She was kind enough to give us some instead of having to wait for someone to bring it up to our room. The bathroom was a good size and you had access to it from the living or the bedroom. The only issue, for my elderly parents, was the railing inside the tub. There were no side railings for them to feel secure. In the morning we were nicely greeted by staff as we entered the breakfast area. It's small but kept clean, in which we can all appreciate. Our overall experience at this hotel was excellent thanks to their customer service and cleanliness! Will have to visit again.

"Great, easy stay"

5
06/06/2018

Hotel was great, newly renovated lobby, everything was nice and clean and it was an easy in an out trip, i recommend this hotel for anyone traveling or stopping by for business as the location is right by the exit.

"Lovely hotel"

5
18/05/2018

Its an overall nice hotel, and well worth the price. The rooms were also really clean and comfortable. We had a great time. staff was pleasant and helpful. I would definitely recommend this hotel to all my friends and family.

"Excellent Customer Service"

5
14/05/2018

The staff at this location is friendly and helpful and went above and beyond to help me! Melanie at the office is excellent and and made sure that all of my needs were addressed for my reservation. Thank you!!

"VERY GOOD 3 STAR HOTEL"

3
04/05/2018

This is a feel like home hotel small very comfortable most of times. Very convenient, a short walk to Fairfield Metro train station leading you to Grand Central station in Manhattan, Restaurants and supermarkets near by. Very good friendly staff, breakfast included. Bedrooms in are in good sizes, the only negative side would be if you get a room with window towards the highway I95 right behind of it cars would keep awake most of the night. Rooms on the other side of the building are quiet.

"Upscale feel for Best Western"

5
27/04/2018

I was highly impressed with the new look that this hotel is going for. Some areas are still under construction but it seems like it is totally worth it. Hotel looks brand new and would rival some 4 star properties. Hotel looks don't matter much if the service is poor and I can certainly tell you that is not the case here. The service from check in to check out was excellent. I was given recommendations of where to eat for dinner and I enjoyed having the hotel breakfast in the morning. I would absolutely recommend anyone to stay here when coming to Fairfield.

"Great stay"

5
27/04/2018

I had a great stay at the Best western. There was no problems with the rooms at all. The rooms was clean and im a neat freak so I was surprise that it met up to my expectations. Also to note is a beautifully designed front desk and lounge area, it really caught me off guard when I checked in

"Nice Hotel, Under Construction, Low Water Pressure"

4
27/04/2018

Stayed at this hotel for one night on business. The rooms are very nice but the lobby is going thru construction which is not a big deal. The staff was very friendly and helpful. The only real complain is the shower in my room had very low water pressure so it was a bit of a pain. Nice hotel for the price. The breakfast was nice.

"Ugh..if we didnt have to stay here we wouldnt have"

1
04/04/2018

We had to stay here due to a power outage at our house nearby. Since we had Best Western points to use (we are Diamond Select members) we chose to come here. First off, the "plus" aspect is misleading..there are no more amenities here than at a standard Best Western. Second, the lobby had extensive remodeling going on, and we had to stand under a tarp to check in. We were put into a tiny room on the second floor that was musty and in need on renovations (not sure if after they finish the lobby if they are moving to renovate the rooms, but I would assume this is their plan). The room had stains on the carpet, my son had blood on his sheets, and there was lots of mildew and cracking caulking in the bathroom. The toilet barely flushed. And it was so noisy being near the highway! We turned off the heat in the middle of the night because of the noise there too. All and all, pretty bad. We were supposed to stay another night due to the power outage at our home,but we cancelled and stayed a half an hour away instead, which was MUCH better.

"Love the staff!"

3
28/03/2018

We stayed at the Best Western for a long weekend over St.Patricks Day. They had a lot of remodeling going on in the main desk area. The rooms were small but we only needed it for sleep and showers. It had a small fridge but it didn't work. We had trouble with the key card that would stop working but there was always someone there to give us a new one. They offer a good breakfast cold cereal, muffins, bagels, danish, oatmeal, scrambled eggs, sausage and waffles. Juice, coffee, tea and milk. I was totally impressed with everyone who worked there. Each person was polite, very friendly and accommodating, especially the front desk!

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry that you found our hotel short in meeting your expectations, I hope you will accept our sincerest apologies for the inconvenience. Know that your voice is of tremendous importance to us and we value your comments about our staff and furniture. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

"BW2018"

3
20/03/2018

Saisfied with hotel in general but found the room very small especially for an exteded stay be ok for over night, not to conveinient to restuarants the staff was helpful and polite The breafast is what you expect from other chain hotels

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Low standard - a place to sleep"

3
25/01/2018

This hotel must be fairly old, the foyer was very run down, the room unbelievable small. With a queen size bed the spacing to the walls was about 2feet. The best thing about this hotel is the proximity to the interstate. In all fairness it must be mentioned that the hotel is undergoing renovation now.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to accommodations. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, Management Best Western Plus Fairfield Hotel

"20 days in Fairfield"

4
06/12/2017

everything was ok, room , people, complimentary breakfast ( cereal,fresh fruit , yougurt, bread, waffles and more) very close to 95 highway,close to the train station, Fairfield University, and Fairfield is a very nice city,

blackrockinngm, Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Convenient location on Connecticut's Post Road"

3
04/12/2017

Comfortable beds and convenient location don't make up for one of the worst breakfast offerings I have ever experienced. This best Western in Fairfield is well run and centrally located, but with a good diner right next door, the hotel would be better off giving their guests a voucher for breakfast, redeemable at the diner, rather than attempting to offer a "do it yourself" breakfast which frankly they are not equipped to do. Aside from the lousy breakfast, this Fairfield Hotel is okay. The beds are very comfortable and the price is right. But, it's a motel, not a hotel experience.

"Overnight stay"

4
19/11/2017

Went to a show at the Fairfield Theatre Company and needed a place to stay for the night , place was clean , staff was very hospitable . Had a good night sleep . Breakfast could have been a bit better but hey for the price the overall experience could not be beat . Place is under renovation but did not affect stay whatsoever. Melonie I believe was her name at the front desk was a true professional and made us feel welcome right away once we arrived and were confident that she would address any concerns we had . Would definitely stay again if I had to stay in Fairfield again

blackrockinngm, Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Very convenient to the Metro North train to NYC"

4
19/11/2017

Paid $88 on Priceline express deal (2.5* Westport-Fairfield). Main reason to book this property was that I could walk to the train station for a day trip to NYC (75 min ride). There was a mixed up at check in as the front desk person charged me for the room for 2 nights (called P/L and was cleared up). Good wifi, hot water and bed was comfy. Pictures are from room 123.

blackrockinngm, Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"So accomodating and kind"

5
06/11/2017

We had the pleasure of experiencing Liz, who does the breakfast service and set up for the guests. She was so accommodating and went out of her way to greet everyone and have meaningful conversation with interested guests allowing all present to interact with each other in ways we may not have usually. She was a joy and we looked forward for the next breakfast the following morning.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Needs much further renovation"

2
05/11/2017

While we understand normal operations are difficult when under renovation, they should at least compensate with a better breakfast. The coffee was weak, the fruit canned and the oatmeal was only available as instant. The staff was very pleasant. The furniture in the room should be updated.

"Wonderful Stay"

5
04/11/2017

My fiancé, myself, best friend and her date stayed overnight for a masquerade business event. Our stay was amazing! Despite the place being under renovations we were not effected at all. The quality of service was superb and we truly appreciated the hospitality.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Service was amazing."

5
04/11/2017

Liz was simply amazing. She was took care of everyone and everything! Liz had such a joyful spirit and was not effected at all by the volume of people she had to support. Although the site was under construction the service made up for everything.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Good location, clean rooms"

5
31/10/2017

This hotel has clean rooms and a good breakfast. the staff was nice and I would definitely recommend this hotel to anyone needing to stay in the area. They are doing renovations right now but they did not interfere with our stay

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Adequate"

3
30/10/2017

Quick visit. Rates good, wifi good. Construction going on in lobby but it didn't affect us. Mattress too mushy and room small. Did not eat breakfast but did take a look, nothing too appetizing but I guess the average usual stuff.

"Love this hotel!"

5
26/10/2017

This hotel is my go to when I want to stay in Fairfield for a weekend! The breakfast is great and so is the breakfast attendant. The front desk staff is very helpful in directions when I was asking for restaurant recommendations. Express check out was easy and was offered to me at check in. Will always come back here!

"Awesome stay- Highly recommended"

5
24/10/2017

Perfect for our overnight stay It was right in the middle of downtown. We had a comfortable and clean room. The breakfast was excellent. The staff was very friendly, and gave us a great recommendation for dinner.

"Great hotel"

5
22/10/2017

Upon check in, I was acknowledged and felt welcomed. Check in staff was extremely nice. Throughout my stay everyone went above and beyond to make my stay wonderful. Breakfast was delicious, there were a lot of choices to choose from. Hotel was clean and housekeepers were really helpful. The hotel wifi worked perfectly, I have difficulty finding a hotel that the wifi will work fine, I never had any issues. I highly recommend this hotel.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"convenient location & very well maintained hotel"

5
22/10/2017

Very convenient location as it s right off the I95. Front desk employee & the manager both were very professional, helpful & welcoming. Rooms were very well made. Even though the hotel is under renovation, the staff is always there to make sure customers does not have any issues. Would recommend to everyone.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Great Hotel"

5
22/10/2017

I enjoyed my stay here at the Best Western Plus. I have stayed here before and I will return to stay at this hotel. I am often In Fairfield, CT for work. The hotel is conveniently located off 95 interstate. The breakfast is very nice and lady who seres breakfast is really sweet and kind. The rooms are very clean.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Great Staff"

5
19/10/2017

I stayed at this location before and i just love coming the staff here is so nice and kind and they go out there way everytime i come in to town they help me with what good in the area for lunch or dinner always recommending new things and liz in breakfast she so nice she remind me of my mom and she always make sure the area is nice and clean.

"the nicest staff"

5
17/10/2017

the nicest staff work at hotel everyone has smiles. room was clean and ready when we arrived can't beat cookies they have in lobby every evening parking are tight but well lit worth the money we spend

"BEST BEST Western"

5
17/10/2017

The Best Western Plus in Black Rock/Fairfield CT is my hands down my new favorite place. The front desk agent who checked in my reservation was very professional, nice and helpful. She was like a mind reader, before I could even ask, she suggested a restaurants in the area. My room was perfect, I slept like a baby. Breakfast was great, the breakfast lady kept everything well stocked and cleaned.Everyone that I encountered during my stay was pleasant and helpful. I will recommend this property to my friends! Great job and two thumbs up!!

"Best Western Fairfield, CT"

5
16/10/2017

This is an excellent budget hotel. The room I stayed in had been remodeled and was very attractive and clean. The breakfast bar was excellent. Staff at the reception desk were all friendly and accommodating.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Bait and switch at bestwestern plus Fairfield CT"

1
15/10/2017

Bait and switch at this hotel. Offered. Managers rate of$ 89. For long term stay. But charged$ 149 during un announced major construction. Only mentioned After check-in. AND ASSURED you wont be affected. But main passage to hotel elevator is ripped apart and nothing posted on their website. Full rates charged claiming hotel is full on the bill charged

"Decent Hotel for the Price"

3
11/10/2017

Clean, comfortable, but small room. Lobby and breakfast area was small and crowded. Breakfast was standard Best Western. convenient to I-95 in Western CT. Decent hotel for the price for a one night stay.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Best Western Minus"

1
10/10/2017

Much of the hotel is under construction. It is dirty, dingy, and has small rooms with 1970's furnishings. No exercise room or pool. Certainly not on the level of any other Best Western Plus hotels I have stayed in. Not even up to the level of a regular Best Western. The only reason for one star is that the entire staff were nice, helpful, and friendly.

"Fairfield CT Best Western"

5
25/09/2017

Excellent service from front desk Professional, courteous. Logged me into internet on my iPad. Helped me problem solve!!!! Got us a room quickly and to our wants and needs.. Quickest to front door. Breakfast area clean and had an array Of tasty foods!

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Very comfortable stay"

5
13/09/2017

My stay at this hotel was very comfortable. Everything i needed during my stay was readily available to me, and everything was quick. I had forgotten my toothbrush and wanted one extra towel and when i asked for one i was given the extra items immediately. The hotels location was also extremely convenient as it was located right off the exit.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"My Experience "

5
12/09/2017

Had a good experience in this hotel in Fairfield,the breakfast lady was very helpful and professional she kept the breakfast area very clean she has a nice personality always smiling and willing to help the guest,would definitely stay there again.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"A small room but clean and comfortable"

4
09/09/2017

We stayed there for 2 nights while in town on business. It's not fancy, and our room, a queen, was very small, but it was clean and comfortable at a reasonable price. Pet friendly, they charged $20/night for our dog. Breakfast isn't great, but it's free. The bathroom was clean with a large vanity - plenty of space for dob kits, etc. Decent plug-ins for electronics, and nice reading lights. We'll stay there again.

"Great Stay in Fairfield"

5
09/09/2017

Had a good experience at this hotel in Fairfield. Comfortable bed, free wifi, and complimentary breakfast was included. Staff was also friendly. I have no complaints. Restaurants in the area are also very good.

"POOR CUSTOMER SERVICE AND POOR FOLLOW UP ON NOISE"

1
06/09/2017

AVOID THIS HOTEL. Don't roll the dice on this one! Stayed here to try to get good night sleep on Saturday and was up all night 2am to 4am due to loud music and loud talking above us. Called desk 3 times with no answer. I have stayed at this hotel at least 4 times prior but doesn't seem loyalty is important to Best Western Black Rock. Brought this issue to the hotel staff in morning and ask for the problem to be resolved and I was told I would receive a call Sunday from manager. Never got a call . Impersonal email received 2 days later. Problem still hasn't been resolved. Received another email today due to my survey offering 10% off! A measly $18 dollars off for an entire night of no sleep and 5 days of horrible customer service! No call back from the General Manager Minnie Tankalwala still to this time and I don't see this hotel doing the right thing.

"Great place right off I-95"

5
06/09/2017

The hotel is small but very clean and super convenient as its right off the interstate 95. The prices were the lowest in the area and to top it all breakfast is included with was plenty with healthy options. ie. oatmeal, fresh fruit, yogurts etc. Will definitely stay here again on our way to New England.

"Unsanitary cleaning procedures"

2
04/09/2017

Housekeeping came in to clean our bathroom while we were in the room. The woman set the toilet brush on the bathroom vanity then cleaned the sink, toilet and tub (in that order) all with the same brush. When I reported this, the hotel made me feel like it was my fault for not telling the woman to stop (where I am from, this is not how you deal with people). Very disappointed in the cleanliness and the hotel's response to this issue.

"Great Stay"

5
01/09/2017

Best Western Black Rock was located right off I-95 making it very convenient and easy to access. The décor of the room was outstanding. Easily felt like I was staying at a 4 star hotel. The lobby and breakfast area is a little on the smaller side but the staff was very quick & helpful and the service during breakfast hours was excellent. Would highly recommend for anyone needing a place to stay in Fairfield Connecticut.

"Wonderful People and Very Clean!"

5
29/08/2017

Having stayed in several other Best Western Hotels, I was extremely and pleasantly surprised by the quality of this one! The rooms were tastefully decorated and very clean! In the morning, when we went to breakfast the lobby was spacious and Liz the Breakfast Hostess was very helpful. I was expecting only cereal and maybe some type of fruit as that has been my experience at other Best Westerns. However, there was a full buffet of eggs with potatoes the ability to make waffles, fruit and cereal. I also like the fact that they had a dispenser for the utensils, thus no one was touching them. Minnie, the General Manager, was also very friendly and asked if everything was satisfactory. Vondia, at the front desk was also very helpful and friendly. This was a pleasant way to end our trip to New York City and I would definitely stay here again. I don't usually recommend Best Westerns and have only stayed at them in a pinch which was how we came to this one. Everyone here deserves a round of applause for their attention to detail in keeping the place clean and their friendliness!

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Best of Best Western"

5
20/08/2017

I stay only at Best Western Hotels. I travel every week and I take several short vacations. This property is one of the main reasons I stay at Best Western. Clean friendly courteous and always a too. When I need one. If you find yourself I. The Fairfield area. Make sure you try this hotel. It is wonderful.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Over & Beyond the Best Service"

5
14/08/2017

My daughter and granddaughter accidently left 2 World Trade Center books they got at Engine 10 Station (the 1st to respond to 9/11) in New York City in the room. On a long shot I called the next day from a motel in Boston MA. The gal said let me ask the head housekeeper. Sure enough they had the books. I received them UPS today. Kudos to all the employees that got the books back to us in Illinois. It really means a lot and I want to thank you from the bottom of my heart. 10 STAR SERVICE!!!! You guys ROCK!!!!

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Nice"

5
13/08/2017

Very clean and relaxing. We had a good experience there. It smelled clean and nice. Good view of the street. The breakfast was great. Loved how they checked up the breakfast area frequently of what needed to be stocked. We loved it. We've had bad experiences with other hotels. Overall this was our best stay and no issues.

"Just one night"

5
13/08/2017

The room was spotlessly clean and the sheets even smelled nice and clean. Thoroughly enjoyable my stay and had a good night's sleep.. I will certainly return when I am in town again. Staff at the breakfast bar was friendly and helpful.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Great location, better staff."

5
12/08/2017

Everyone working was very kind, professional, and friendly. The rooms were clean, the staff was friendly, and the location was great, easy on and off the highway and a stones throw from and business you would need. Also you can take a quick drive to the beach! Overall my stay was great, everyone in the wedding party had a great time.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Solid value and location"

4
06/08/2017

Very clean rooms, quiet, safe, easy parking, good breakfast buffet. The rooms are small but updated with nice built-ins. Great place for one or two night stay. Staff is very friendly and welcoming too.

"Nice hotel friendly staff"

5
05/08/2017

I've stayed here for business, weeks at a time. Very convenient location, several restaurants within walking distance. Nice small rooms, very clean, very friendly staff, they make me feel at home. Full breakfast buffet every morning, coffee all day.

"rather drive by"

2
03/08/2017

If you consider this as a stop in-between, drive on if you have the chance. This hotel is really just to stop overnight, arriving late and you expect just a bed to sleep. If you are expecting a best western hospitality you are used to from other places, this is not the spot to find it.

"Black Rock Inn - clean and pet friendly"

4
03/08/2017

Amazingly clean for a bit dated hotel. Staff excellent and professional. This pet friendly hotel was very easy to get in and out of for my three-legged dog. The only drawback really was the noise overhead at night.

"So-So Mid-Level Property"

3
29/07/2017

Stayed here for just one night at the end of a trip so as to be reasonably close to Tweed New Haven airport for our flight home and to visit MTM's grave at the nearby Oak Lawn Cemetery. Interesting find in our room. After pulling back the sheets and getting into bed, my wife discovered the TV remote BETWEEN the sheets. (A second remote was in the stand by the TV.) This coupled with a couple of strands of dark hair on the sheets made us wonder if the linens had even been changed in the room prior to our arrival. Hmmmmmm. We were tired and said to heck with it. We just assumed that they were changed and the TV remote somehow mysteriously found its way between the sheets. Lastly, they need to fix the exterior door that is midway back and near to #119. The closer is broken and the door slams HARD when it closes. Were it not for earplugs this would have been a problem for us. Given the strange circumstances we will not plan on returning.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Bad experience"

1
18/07/2017

The receptionist was extremely rude and condescending. Our room smelled and the windows would not open for fresh air. There are many hotels to stay in this area and I recommend you go somewhere else that will appreciate your business.

BestWesternHotels, Corporate at Best Western Plus Fairfield Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"not pet friendly and noisy"

2
18/07/2017

not good. Nothing there to make the hotel pet friendly. Not even safe, grassy areas to take our dog out to the bathroom. No supply of pet poo bags or garbage cans for our dog's waste. No grassy areas for pet to go.

BestWesternHotels, Corporate at Best Western Plus Fairfield Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A Reasonably Priced Hotel With Pleasant But Lackluster Service"

3
10/07/2017

We stayed at the Best Western Plus on a six-day visit to see family in the Fairfield County area. It offers relatively small rooms that can leave you feeling quite cramped. Décor is minimal but the place is clean and bright. It offers a good but unchanging breakfast menu – eggs, sausage patties, muffins, bagels etc.- which is served in a small dining area behind the front lobby. Ms. Liz does a great job keeping things neat and clean and is always attentive. Be aware that if you make front desk requests – wake up call, extra towels, late house keeping for example, your request may go unfilled. We asked for later housekeeping and a few extra towels, but got neither. The staff could use better training and learn the value of customer care. While the location doesn't afford a great deal of immediate amenities, there are restaurants and stores within about a mile. I-95 exits are very easy to reach and traffic getting to them is minimal. While the hotel is not a 4-star, it does offer decent value for the buck.

"great place great stay"

5
10/07/2017

we have really good experience nice stay. clean room good breakfast overall everything exllent.the room was clean.i would recommend his hotel based on cleanliness. politeness and overall good experience.the staff went out of their way to make us feel welcome.we were greeted with by a friendly staff.room were cleaned everyday.

"Just passing through"

4
03/07/2017

Needed a place to stay one night as driving across country with daughter and grandchildren. Night time girl helpful, the morning girls where were engaging. Morning breakfast girl was very understanding my granddaughter spilled her cereal and she cleaned up without attitude.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Best Best Western!"

5
03/07/2017

We were travelling to our new home, so 3 of us plus a small dog were on the road for 5 nights. We stayed at Best Westerns the entire trip because they are pet friendly. We stayed in Fairfield on the 3rd night of our trip, and it was a very nice break. We had a suite with 2 queen beds which was very spacious. It was especially nice to have a separate living room for relaxing. Since we had a dog, they put us in a room near an exit door so we could easily pop out with the dog and return to our room without having to walk through the lobby or use an elevator. The decor and room amenities (towels, toilletries, etc) were a big step above those at the other Best Western hotels I've stayed in. We also were able to easily walk to a nearby Mexican restaurant for dinner which was very tasty. The staff was friendly and professional. We would definitely stay here again if we need a hotel in this area!!

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Great Place to Stay!"

5
29/06/2017

This was a very comfortable hotel. Very much enjoyed the stay. My only complaint would be the price, however no hotel is cheap these days. So overall, this was an excellent hotel! Actually, due to this hotel we stayed at two other Best Westerns on our trip.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"So good!"

5
28/06/2017

Best Western Plus Fairfield Hotel, Fairfield, CONNECTICUT is so good! We had a wonderful time to staying there. Our room is so clean, so quiet . You can sleep as a child. The frontdesk people are so helpful and friendly.

"Perfect place for a quick stay"

5
27/06/2017

As a businessman there are certain aspects of a hotel that are very important to me. This would include a great breakfast, great rooms, friendly staff, and a convenient location. Luckily this best western had all of those and I plan on staying here again if I return to Fairfield.

"Great for business trips"

5
25/06/2017

I travel across the country for much of my time and stay at various types of hotels. Although I hardly write any reviews/feedback for hotels, this hotel was distinct from many other places I've stayed. This was vary different from many other Best Western Franchise partly because it was renovated and updated recently. That alone shows how the brand itself likes to keeps it's standards high. My overall stay was very comfortable and desirable from other BW I've stayed at. In my opinion it's certainly worth staying at this property.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Convenient and great stay"

5
25/06/2017

The best western is a very great hotel, it had everything i needed in a breakfast, a cozy bedroom, and easily accessible property. The staff is vewry knowledgeable and helpful with the area. It is also close to many good restaraunts. Overall great stay.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Early Check-in"

4
19/06/2017

The staff expedited my check-in to get me to a Wedding Photo Session by 1:15. The staff person was very helpful and did so with enthusiasm. The room was small, but immaculate with enough towels. The shower was excellent with an easy control of the hot water and the tub was an easy step in due to its low height. I would recommend this hotel because it is located in an area that has a number of sites to visit.

"Amazing experience"

5
19/06/2017

Overall my whole experience was beyond what I had expected. From the express check-In to express Check-Out. The services and amenities provided exceeded my expectations for its value. The staff was extraordinary helpful and caring, which can be difficult to find at any other places. The rooms were very clean and recently renovated so that was a PLUS! I will certainly return to this hotel for my next trip and recommend it to my friends and family.

"Quality Stay off I-95"

5
19/06/2017

Had a nice stay here. Room was nice, the bed was comfortable and lobby has almost a bed and breakfast feel to it. I enjoyed my stay here while in town for business. Check in and check out were a breeze plus staff was nice as well

"Decent hotel"

5
18/06/2017

Best hotel in Fairfield area. Pet friendly, breakfast is awesome surved till 11am . Staff is very helpful. Rooms are great, location is very convenient close to universities, highway,train. Lot to mention. Will recommend to people who look forward to stay in Fairfield

"june 18th, 2017"

2
18/06/2017

The room we had was so small that we had no place for our 2 suitcases. I was not looking for a suite, but when you have to put suitcases on the bed in order to pull and replace clothing and then close them and still block walking lanes around the bed. That is poor. The toilet when flushed made a loud screeching noise. We did not flush it if one of us was sleeping. I will never return to this hotel. I picked it because it was a Best Western Plus and close to granddaughters high school graduation. It did not measure up to others I have stayed in. I will stay with Marriott for consistency.

"Experience I cannot Forget, the best!"

5
14/06/2017

I was greeted by a marvelous front desk personnel who provided me with a lot of information about the places i can go. When i went in the room the smell was so good and the room was EXTREMELY CLEAN! The breakfast was great I had several options to choose from! the fitness area was also good. Best Western Hotel & Resort has been the best hotel i have been to all my life.

"Awesome Stay"

5
14/06/2017

excellent hotel with a beautiful view and breakfast. The staff are very welcoming and helpful. From the moment we arrived the we were greeted by friendly staff who were eager to help. They were so accommodating and made me feel comfortable. The room was amazing as was the all the facilities the hotel offered.

"Stopover with breakfast "

3
12/06/2017

It's very convenient off the hwy for a night stopover. It's a small parking lot. The front desk staff are really nice and helpful. There is breakfast in the morning eggs, bacon, bread and cereals. The rooms are small but the restrooms are good size. They have a fitness center. They have a good wifi connection. It was very convenient.

"Great Stay"

5
10/06/2017

I made reservation for my family. Its a great hotel. The staff is wonderful. The breakfast was very good. The service was amazing at breakfast. I was there to check in my family and check in process was very smooth. I always have my family stay at this hotel.

"Stay after our trip"

5
10/06/2017

We were traveler from NY to Ct after our trip from the Island. I became xtremely tired and has to rest was not able to continued we decided to look for a best western and it was convenient for us to stay

"average stay at Best Western in Fairfield Conn"

3
06/06/2017

Breakfast hours could be more flexible for those who need to sleep in, a little longer after a stressful day. It was a convenient location and clean. My bed was not as comfortable as I hoped..it was too hard and a few lumps.

"Great stay"

4
05/06/2017

conveniently located from the work place was the main reason to stay at this hotel. Appreciate the front desk person who helped with directions. Room was nice and bed was comfortable. Great experience for the price I paid.

"Best place to stay"

5
04/06/2017

The hotel is conveniently located for business travelers and offers great price for the stay. The beds are super comfy. the room was great. The staff were really friendly and knowledgeable. Check-in was hassle free and fast didn't had to wait for long.

"Comfortable and convenient"

4
04/06/2017

Good location, easy to get to. The layout of the hotel is a bit odd: the main foyer is small, and doubles as the breakfast area. Perhaps the building wasn't originally a hotel. But our room was clean, the bed had a nice firm mattress, A/C was easy to adjust, the sink was in the bathroom with the tub and toilet (some hotels put the sink outside the bathroom door -- a very annoying setup), and the staff was quite friendly -- especially Liz! We enjoyed our stay.

"exactly what you expect"

5
03/06/2017

This Best Western is definitely in a prime location. Right off to the highway. Nice clean rooms and very comfortable beds. Staff was very friendly and helpful. Nice breakfast choices. Internet speed is so fast. Definitely staying at this hotel again.

"Clean Hotel - Good Value"

3
01/06/2017

I was staying in Fairfield over Memorial Day weekend to visit family. This was actually the second time I stayed at this hotel. Overall, the hotel met my expectations of a Best Western. The room was clean, the bathroom was clean, and we had hot water. Most everything else was in order, and the breakfast had plenty to offer. The hotel is close to the border of Bridgeport, which is not the greatest area; however, the hotel is convenient to the highway, and honestly,there aren't many lodging options in the area. We paid $150/night for a suite, which we thought was a good value.

"Fair stay"

2
30/05/2017

That sheet and comforter had stains and had to be changed. They had trouble understanding our needs. We also ran out of toilet paper and there was no extra in the room. The breakfast area was very small and lacked space

"Overnight"

3
29/05/2017

Clean rooms, staff was good, but very very loud doors slamming all night didn't realize we were at the end and closet were outside our room (more then likely they keep supplies there) bye back door, toilet running all night you cold hear everything above us. For the amount I paid it wasn't worth it, the stay was just to sleep so my husband wouldn't fall a sleep driving home, it would have been better to drive home.

"Very friendly"

5
27/05/2017

Friendly staff, decent location, restaurants near by, close to all major transportation and universities. Will surely recommend other people who wants to visit Fairfield. My stay was wonderful nice and peaceful. Thanks all hotel staff

"Best Stay"

5
27/05/2017

I stayed at this property with my family and I am definitely coming back to stay again. The location is convenient and offers great breakfast. If you are heading to new york city this hotel is conveniently located and offers a great price.The staff is very friendly and knowledgeable.

"Reservations Beware - Flawed Service"

2
22/05/2017

Fairfield University parents beware - reservations mean little here, even simple requests for adjoining rooms made more than a year in advance. Don't let the Fairfield address rise your hopes: the property is a below average Best Western with tight parking, an odd layout and questionable service.

"Best option close to Fairfield University"

4
15/05/2017

Good room, courteous staff and easy check-in as well as check-out. Free breakfast with good hours (until 10 a.m.) in the morning was very helpful. Very convenient location for commuting around Fairfield.

"Good for the money"

4
10/05/2017

Pros: affordable, clean, comfortable, good breakfast, close to I-95 , nice neighborhood, close to good restaurants and shopping. Cons: rooms relatively small, lots of traffic noise at all hours from I-95, thin walls.

"Great little hpotel"

5
10/05/2017

People are friendly and the hotel is clean and fresh.Check in was quick and easy Breakfast is a plus with made to order omelets as well as pastries and fruit the only down is the long corridor to the rooms.

"Great stay!"

5
09/05/2017

The room was great. The bed was comfortable, and surprisingly the internet was fast which is not expected from my previous stays at other hotels. The recent improvements in the breakfast area is great. Minnie and Liz were helpful during breakfast. They were always there when I wanted another cup of coffee or waffle. I haven't seen service like this in a bestwestern.

"Worth a visit"

5
09/05/2017

This is an outstanding hotel...the location is good the rooms are clean, ambience is lovely and stylish; the staff are so helpful and knowledgeable. Breakfast is the best part, with variety of stuff and also very delicious.

"FANTASTIC HIDE AWAY"

5
02/05/2017

Clean and friendly staff. beautiful clean spotless hotel.This hotel is in perfect location! The hotel staff were nice and friendly. Breakfast was nice and set you well for the day Reception staff are very welcoming and accommodating.Would definitely recommend other to stay here .

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Nice, Comfortable stay in Fairfield, CT."

5
29/04/2017

This Hotel is conveniently located of I-95. I had a pleasurable stay. Rooms were clean, have big TV's, and I was able to connect my Roku to the Wi-Fi and it worked perfectly. Great food choices around the area and Downtown Fairfield including Frank Pepe's. And complimentary breakfast with a fresh Waffle Maker, Eggs, fruit, and Bagels were very good as well. Staff was also very friendly, attentive, and gave good recommendations. Would recommend if you are staying in the Fairfield Area.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Wonderful"

5
25/04/2017

I would just like to thank everybody I had a wonderful time and my last couple hotel I stayed there was something wrong I was so happy I chose to stay here at this location the team work at breakfast to a very clean room can't ask for nothing else and the front desk at check in and out was super nice I really appreciate that and especially having a long day.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"My stay at the Best Western"

5
18/04/2017

I was very satisfied with my stay. The rooms were clean and I was surprised by how there is no noise in the rooms as my room was next to the busy street. The internet internet was also fast and stable. I been to many hotels where the internet is slow or non existent, so I appreciated them having such good Wi-Fi.

blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Disappointed"

1
06/04/2017

I had a reservation for the weekend of March 24th for two nights. My 12 year old daughter and I were heading to Bridgeport for a dance competition. Based on the times she was to perform we did not need the reservation and I cancelled on Thursday, March 23rd at 6:00pm. The hotel would not refund Friday nights reservation because I missed the 4:00pm deadline. I've stayed at many hotels who allow you to cancel the day of. I will NEVER do business with ANY Best Western Hotel in my future. I asked to speak to a manager and they refused, so I sent a letter to the corporate office hoping to get a refund. Their response addressed me by my first name and not by a Mrs. I am disappointed in the way this was handled and I wouldn't recommend this Best Western or any in the future. Hilton, Holiday Inn and other hotels allow you to cancel the day of arrival. I missed it but two hours. I didn't see the fine print at the bottom of my confirmation page. That's because they don't want you to see it. That's why it's tiny and at the bottom. Absolutely ridiculous!

"Nice Hotel Friendly staff"

5
27/02/2017

Hello. I travel every week on business for about the past 35 years so I have stayed at several hotels/ properties this is a very nice place to stay great location friendly staff the staff is more important to me than the property or even location if you find yourself in the fairfield area stay here you will be happy you did

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Exllent hotel"

5
16/02/2017

Very nice hotel exllent staff. Clean room. Breakfast is good too.very nice location all the restaurants are near. Overall everything exllent Very nice experience hotel have everything perfact.gym is good.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Emergency stay"

3
24/01/2017

This was not a planned stay, but due to a snow stomr we pulled in to spend the night and leave the following morning. Nothing negative to say, this is a typical Best Westrn motel. The room was comfortable and clean. The breakfast was your typical fare, and unfortunately it took us a while to find a restaurant that was one.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Thank you for taking the time to review our hotel, your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and every guests stay is as enjoyable and comfortable as possible. We are so very pleased to hear you had a wonderful and enjoyable stay. We hope we have the pleasure of accommodating you and your family again in the future. Regards, General Manager Best Western Plus Fairfield Hotel

"Looks and feels like a roadside motel"

2
18/01/2017

Although my daughter and I got a good deal at this hotel, the first sign that something was wrong was when the unprofessional desk clerk did not want to give us a room with two beds. Finally she relented. Sadly, it was downhill from there. The overall property is badly in need of a good sprucing up: floors are dirty, plants drooping, elevator not attractive. Our room was very small with a dirty rug and view of the parking lot. There was a "breakfast guard" at the so-so free buffet next morning. She stood over us watching our every move. I know they need to protect against walk-ins, but she made us feel unwelcome. This hotel gives Red Roof Inn a run for its money. I would not return.

BestWesternHotels, Corporate at BEST WESTERN PLUS Fairfield Hotel, responded to this review
We are sorry to hear that we did not exceed your expectations when you were with us. Thank you for letting us know how we can improve. - Best Western Hotels & Resorts

"Hector was very accommodating!"

5
27/11/2016

After driving home from a long trip, my partner and I decided to book a room here on Expedia. It was 1am and I was exhausted. When we went to check in, we noticed the check in time was not until 3pm later that day. Hector, who worked at the front desk got on the phone with Expedia, within minutes we had our problem fixed, and was able to check in no problem. Hector made solved our problem very quickly and was able to extend our checkout time to let us sleep in. Truly compassionate staff!

"Thanksgiving stay"

3
26/11/2016

Last minute decision to stay overnight. Contacted hotel directly and was lucky they had 2 rooms remaining. Great for a short one night stay. Friendly front desk. Room was comfortable, clean. Clean bathrooms and plenty of towels. Only wish breakfast was better- soggy, canned fruit cup, dried out powdered, eggs, greasy sausage patties. A nice touch would be coffee maker in the rooms. Overall, my visit was pleasant.

"Enjoyable"

4
20/11/2016

Hotel was very clean. Staff were professional and congenital. Overall, my stay was very nice. My only complaint, was the refrigerator in my room did not work. Bed was very comfortable and the pillows were perfect for me, nice and soft.

"Loud night"

4
19/11/2016

Hotel was decent. From many desk attendant nice enough, but you can hear everything going on outside your room. Could be easier highway access. Just ok. Wouldn't go out of my way for this place. Bed was comfortable though.

"Convenient to Fairfield U"

1
12/11/2016

That's about it. 5 min from campus. We stayed for convenience....and figured 1 nite would be fine. Ugh! Very small room with 2 queen beds....every other channel came in on tv; it took 25 min to check in. The free breakfast will give you nightmares.......no milk for cereal? Was woken up in the middle of the night by the room above as the floor creaked everytime they got up to walk around. Do not stay unless you have enough Lunesta to get you through the night.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel. Thank you for giving your feedback with regards to your recent stay at Best Western Plus Fairfield Hotel. The Management has taken your feedback in a positive manner and actions have been taken to avoid such incidents in future. Please accept our sincere apologies for the inconvenience caused during your stay with us. We hope to welcome you back to Best Western Plus Fairfield Hotel in future. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Very good value!"

4
11/11/2016

Very good value for what we had to pay. Good sleep and good breakfast. Confusing layout and a bit skatchy looking staff. Was not sure if they worked for the hotel or just walked in. Overall a good stay with no problems except for a need to reactivate the room key after the breakfast to get back to your room.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"reservation mess"

2
26/10/2016

Apparently, when wife made reservation directly with hotel there was confusion on email address, so no confirmation received. On follow-up, I called Best Western [BWI] national reservations and BWI: NATIONAL HAD NO RECORD OF A RESERVATION ON OUR DATE, so I booked with BWI: national. I found my first attempt had me booked in Fairfield CA instead of Fairfield CT, but I got this confusion fixed that same day. On arrival, clerk said we had booked 2 rooms, we were shocked, said we only wanted one room and showed the only confirmation (from national) for one room. Clerk said if we wanted only one room we should have cancelled the other room earlier, we said we never knew of the 2nd room. After a long 'discussion' where NO ONE ON-SITE COULD RESOLVE THE PROBLEM, we compromised to wait until morning to hear off-site manager's decision. We signed for 1 room that evening. After some time, I came to the above scenario as the likely chain of events; this was not a pleasant night for wife or self. Room was adequate otherwise. The next morning, another clerk said the manager had cancelled the local reservation/room.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel. Thank you for giving your feedback with regards to your recent stay at Best Western Plus Fairfield Hotel. The Management has taken your feedback in a positive manner and actions have been taken to avoid such incidents in future. Please accept our sincere apologies for the inconvenience caused during your stay with us. We hope to welcome you back to Best Western Plus Fairfield Hotel in future. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Average Stay. Noisy Highway."

3
25/10/2016

Never crazy about a hotel that is next to a highway. This is close to I-95. We listened to traffic all night. The heater clicked on & off all night as well. Makes for a tough night's sleep. The hotel room is one of the smallest rooms that I've seen. The hotel location is convenient. We didn't try the breakfast. Not sure that we'll be back.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel. Sorry for the inconvenience about your stay. We hope to welcome you back to Best Western Plus Fairfield Hotel in future. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Decent. Fine. OK."

3
18/10/2016

On the college tour, we stayed here. It was, in every sense of the word, an average, uneventful and reasonable stay. Close to Fairfield U,, close to I-95 and the Merritt Parkway, free decent bacon & eggs sort of breakfast, parking and wi-fi, Coffee maker in the room and clean, quiet beds and bath, iron and ironing board: This is a three, or even three-and-a-half, star stay for a good price, given the location. The staff was friendly, the hotel felt clean and we were fine. Most times, an uneventful, non-remarkable, but nice, stay is all you're looking for if the location and price are good. This fits the bill in every way.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Comfortable Stay"

4
13/10/2016

Had a very pleasant and comfortable stay at the Best Western Plus in Fairfield. I only spent one night while traveling on business, and found it to be clean, comfortable, and quiet. Their beds and pillows are amazing. I was also pleased to see that they use compostable bowls/plates during breakfast....as someone who travels a ton, I am so sick of all of the plastic and styrofoam. I hope this hotel adds recycling bins as well.

"Functional for a short stay"

3
12/10/2016

My family spent an overnight in CT to visit Sacred Heart University. We got a room at this hotel and it served its purpose. The hotel was pretty conveniently located. It was pretty clean and the high speed internet was good. The price was reasonable. The negatives were basically the bed was not particularly comfortable--pretty firm actually It had those 4 small chicklet size pillows that were puffy but seemed mostly air. It was not the most comfortable, but OK for a short stay. The staff was not the most welcoming. The hotel offered a free breakfast which was nice, though the woman in charge of cleaning was somewhat annoying. It was an OK stay but I'm not sure i'd rush out and get a room there again. No pool was a disappointment.

"a brief stop along the way"

3
01/10/2016

After navigating the traffic on the GW bridge in NYC, we picked this stopover for a night before continuing on our way. The hotel is right off the freeway, so it is a very convenient place to stay. The place was clean but the room was so small (queen bed), that we could not maneuver our luggage around the furniture, so it stayed in the entrance way. If I was staying more than 1 night, I would have requested a larger room. The staff was not overly friendly or helpful, but there was a decent breakfast buffet in the morning and plenty of free parking. An average stopover, with pricing reflecting the proximity to NYC - high for value .

"An Oasis from the hubbub"

5
21/09/2016

Stayed against last night lost track of # of previous visits Hotel is small, quaint & clean Breakfast is ample & love those waffles w/strawberries! Exercise room is adequate but TV only gets 5 channels 1 suggestion get some herbal tea

"Hard to find, high priced, dirty, crowded. Stay elsewhere"

2
19/09/2016

Ouch. This BW is not up to standards. Very difficult to find from the highway. Internet maps not accurate. No signage to direct guests. Check in staff gave us keys twice to rooms that were not ready. Cigarette butts everywhere, smoking encouraged by front entrance. Popcorn on the corridor rugs. Elevator location and access very poor. Don't visit if you have a wheel chair! Crowded breakfast area, poor layout. Very high price for area.

"best western hotel in fairfield ct"

5
19/09/2016

we have a very nice and enjoyable stay at this best western plus hotel . it was close to the things we visited . the staff was very professional and got greeted every time we came back to motel. the hotel and rooms was very clean . the continental breakfast was great and filling to start out our day.. the bedes were so so in comfort.

"Pricey hotel not worth it"

1
12/09/2016

The hotel should have been priced at 69 not 186, very disappointed in the value. I WOULD NEVER stay here again. Dismal looking and certainly not worth the money. What is Plus about this hotel I certainly could not tell you. For that price you expect luxury not Motel 6!

"Always dependable and pet-friendly too!"

5
06/09/2016

I always staff at this hotel when I visit Fairfield and have written positive reviews in the past, and this was the first time I brought my dog with me. It was another great experience! The neighborhood behind the hotel is reasonable for dog walking. Lots of people stay here with dogs, so no one thinks twice about it. They don't do anything extra for dogs, like some high-end hotels, but dog owners still feel welcome.

blackrockinngm, Owner at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Great hotel for travelers with pets"

4
15/08/2016

The only decent hotel along the I-95 corridor between Maryland and Massachusetts that accepted pets for a nominal fee. Close to the highway, yet convenient. Some may not like it, but we could not hear the traffic The beds were extremely comfortable and the appliances worked well. The breakfast buffet was nothing grand, but perfectly fine for a hotel of this type. The front desk staff were very kind. Overall, it was a great stay.

blackrockinngm, Owner at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Clean, Convinient"

5
06/08/2016

Right off 95, safe, clean, comfortable. We use this hotel for all of our church's out of town guests. Staff very competent and friendly. They work hard to keep this hotel modern and updated. Great for business stays.

blackrockinngm, Public Relations Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"A Pleasant Surprise!"

4
03/08/2016

I've stayed here several times over the past 2 years and the first time I was surprised. The place was clean and the room was nice. The front desk employees were friendly and were able to give us directions and recommendations to different restaurants and things. The second time I stayed I came with my boyfriend and parents. The room my boyfriend and I were in was much larger than any room I had stayed in here before. It was a pleasant surprise, but I didn't click anything different when I made the online reservation. No free upgrade was mentioned upon check-in, so I guess some rooms with king beds are larger than others--so definitely request the bigger room if you want it! The hotel also offers complimentary breakfast. It's nothing grand, but it gets the job done. I was happy they were pet-friendly because I'd never dream of leaving the pups alone for a whole day. The building also had multiple entrances so no matter where you parked, you were never too far from your room.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Brutal..."

1
01/08/2016

We had to switch rooms 3 times... noise, no cold water and noise. We were woken up by guests trying to get into our room at 2:00 am! And then the front desk argued with me saying there was no one there... at least until the other guests came down to the lobby to complain that they couldn't get into our room! Then she just told me to "go back to sleep". Then the other guests came up and pounded on our door AGAIN! The front desk said we were in the wrong room and it was our fault... at 2:00 in the morning!!! They day manager hadn't told the night manager we had to move rooms because we had no cold water (only scalding) in our room. Then their kids were jumping on the beds and screaming at 2:00 am! I had to call down to the front desk at 3rd time now!!! After 2:00 am. Unbelievable. So how would you rate that stay?

"DO NOT STAY HERE!"

1
29/07/2016

A serious leak in the bathroom with water all over the floor and broken plaster pieces in the bathtub and bathroom floor. Extremely dangerous for an elderly guest (my mother). The hotel only gave a slight discount for the disturbance.

blackrockinngm, Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel. Thank you for giving your feedback with regards to your recent stay at Best Western Plus Fairfield Hotel. The Management has taken your feedback in a positive manner and actions have been taken to avoid such incidents in future. Please accept our sincere apologies for the inconvenience caused during your stay with us. We hope to welcome you back to Best Western Plus Fairfield Hotel in future. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Complaint - Manager Making BAD Judgement"

3
19/07/2016

I am NOT satisfied with the response I received from the Manager at this location regarding our reservation. I spoke with her front desk employee and she assured me that it was "No problem to stay in room 103 suite" at 12:30 pm on the day the Manager claims they were sold out of suites. We were already in the suite 103 on 6/30, 7/1 and then our belongings were taken from room 103 without our knowledge and moved to room 106 (two queen beds) on 7/2. We were shocked to return at 7:00 pm to the hotel and given the keys for a different room and told "your clothes were moved and here are the keys for room 106" The Manager was with the front desk employee at that time as well. When we left our rooms at 10:00 am on July 2nd we were NOT advised that the suite was not going to be available. My 97 year old Dad was moving into a nursing home on July 2nd and my Son (his Grandson) and his two closest friends came from Virginia where we live to help him organize his new room. I was in Room 126 from June 29 until July 3 helping him pack up his belongings. It was a VERY stressful time for our family and to be treated this way after I have been staying for the past 8 years at this hotel was unacceptable. I even called on Tuesday, June 28th and spoke with front desk associate confirming our reservations (The Manager claims her associate does not remember the conversation). She assured me we were all set for both rooms. I know they have only 4 Suite rooms so that was the reason I called to confirm. Three adults in two queen beds is more comfortable in a Suite style room.

blackrockinngm, Guest Relations Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel. Thank you for giving your feedback with regards to your recent stay at Best Western Plus Fairfield Hotel. The Management has taken your feedback in a positive manner and actions have been taken to avoid such incidents in future. Please accept our sincere apologies for the inconvenience caused during your stay with us. Hope we will have the opportunity of welcoming you back to Best Western Plus Fairfield Hotel to experience a better service. Sincerely, Management Best Western Plus Fairfield Hotel

"Nice room, but small!"

4
18/07/2016

This was a quick stop over for me - arrive late and leave early. This is a lovely hotel - new, clean room. However, I felt like I was in Paris because the room was so small. It's right next to the freeway, so ask for a room away from the freeway. Nice breakfast, very friendly staff.

blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Fairfield Hotel! Thank you very much for taking time to share your experience on Trip Advisor following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Sincerely, General Manager Best Western Plus Fairfield Hotel

"Clean and safe place to sleep and dogs welcome"

3
14/07/2016

Older Best Western, so it is pretty compact. Small rooms, small lobby, small breakfast area. It is a clean hotel and the staff are very helpful and welcoming. Our first room smelled very musty and the carpet was wet by the AC unit. The front desk staff quickly switched us to another room, no hassle at all. We are traveling with our small dog and they are pet friendly. $20 pet fee, many hotels charge $75 and up. It was a fine place to sleep for one night as a stopover.

"Really great stay"

5
10/07/2016

It was really fun staying here. Me and friends had a really great time. Staff was really kind and friendly. they were always available at our service. Rooms were kept really clean and organized. Location was really nice and Breakfast was the best part of the day. Freshly baked breads and fresh fruits.

"The very best stay."

5
10/07/2016

I had a great time. My stay was really amazing with my friends. Hotel staff was very friendly and helping. Well maintained appearance and really clean areas in the hotel. Thank for a really good service.

"Best hotel ever!!!!!"

5
09/07/2016

Entering Best Western Plus Black Rock Inn was the best choice I have ever made. When I entered the office I was greeted with a some lovely and cheerful persons. I was given my room key but that's not the best of it as yet. When I entered the room the fragrance and the cleanliness of the room was the blast! It was clean and spacious and just suitable for my family and I. The other morning we went to the breakfast it was so organized and clean the breakfast also had a wide variety of food which we could all choose from. I loved the fitness center. It was awesome the equipments were really enough to have accommodated alimony everyone in the hotel. The housekeepers were so pleasant and willing to assist in every way possible. When we wanted to go anywhere all we had to do was to call the front desk and ask, they are very knowledgable about the attractions around it. I couldn't have chosen any other hotel than the Best Western Plus Black Rock Inn. I will return soon! See you all soon and keep being the best Hotel !!!!

"I enjoy my stay"

4
06/07/2016

This haven't been my first stay here but i just enjoy coming back and staying here the last time i brought my family and they enjoy as well they will like to come back. The staff at the best western plus fairfield hotel they all is so nice they make you stay feel like home since they don't have a pool they sent me and my family to a nice beach in the area the last time i was here i will return back there since this stay was business i really couldnt enjoy the activities in the area. But i do recommed this hotel to my coworkers and friends if they every come to the area.

"World's smallest hotel"

2
05/07/2016

If you are on business and need just a place to crash, avoid this place. For a lot less money you can stay just about anywhere in the area for less and get more. The hallways a small, the rooms are small the lobby is tiny. It has nothing. Its on a busy road and no where to walk. Its surrounded by car dealerships so you have to drive to get something to eat. Costs too much for so little.

"OK Stay at Best Western"

3
03/07/2016

We have never been a fan of the Best Westerns in the US and every time we stay at one it reinforces this perception. The Best Western In Fairfield was acceptable for one night, simply because the location was so convenient and there are a very limited number of alternatives. The rate we paid was no bargain, and the room was quite small and crowded with oversized furniture. While the hotel was clean, for some reason it never felt entirely clean. The hallway carpets probably added to this perception. The breakfast was just OK in comparison to Hampton Inns, Holiday Inn Express,etc., and we must have picked a peak time to have breakfast since we had trouble finding a place to sit. Overall, it was just an OK stay and should we need to overnight in Fairfield again, we would likely first explore other options.

"One of the "Best" Best Westerns"

5
03/07/2016

I've stayed at many best western hotels and we stayed here because we like the brand and we are enrolled in the Best Western Rewards program. This was one of the best we've stayed in. The staff was very helpful, and courteous and they offered us an upgrade due to our rewards status. The room was great, breakfast was very good. Will definitely return.

"Ultimate Customer Service"

5
03/07/2016

We found this hotel easily off the highway. It appears to be very new and modern or at least really nicely updated. I really liked the carpeting and new furniture. The hallways were inviting and spacious as was the room and everything was very clean. This hotel is well maintained, clean, and the staff is very friendly.

"Not worthy of a BW Plus designation"

3
01/07/2016

I am a BW rewards member and I know BW hotels and I've stayed at about 15 of them in the past 5 years. I was put into a room where somebody must have died but the stench had not. One morning the desk clerk was wearing a FILTHY BW shirt. It was disgusting. So unprofessional. The other staff members I encountered were dressed professionally.

"Exceeded Expectations"

5
30/06/2016

We booked at the last minute for a family of 5, traveling with a pet. This was one of the very few places that could accommodate 5 people (and a pet) without requiring a second room. The suite was spacious and we enjoyed enough room to move around without feeling like we were on top of each other. The decor and feel of the space exceeded my expectations for a BW hotel. If we ever find ourselves in the area again, this will be our first call.

"Find a better option"

2
27/06/2016

Bathroom outdated and moldy, mattresses uncomfortable, hotel too close to road. It is worth staying a little farther from Fairfield if you can find another option. I would not stay here again unless I could not find another hotel. .

"A Graduation Visit"

4
24/06/2016

We have often stayed at the Fairfield Best Western when visiting our grandchildren. Sometimes our visits are very last minute. The Best Western has always made an effort to see that we get a comfortable room. Thank you Fairfield Best Western for always making our stay very pleasant.

"great stay wonderful hotel"

5
24/06/2016

very nice staff and clean rooms. this best western hotel was a delightful place to stay. we received a friendly welcome. So pleasantly surprised with this hotel. It is right off the freeway, very convenient to get to. wonderful hotel

"Won't honor lower rates"

2
22/06/2016

8 employees were going to book at this hotel. Three of us booked online and the hotel refuses to honor our corporate because they booked online instead of calling the hotel. They refused honor the corporate rate for some others because there was less than 3 rooms left. They are better hotels down the street a few miles and that's where we will ALL go next time.

"Very Satisfactory"

4
19/06/2016

The rooms are small. But everything is clean and comfortable. Nicely furnished. Comfortable bed. Clean bedding. Plenty of outlets. Quiet. Convenient off of 95. Plenty of parking. People at desk courteous. No complaints whatsoever.

"A Satisfsactory Business Motel"

4
10/06/2016

Very functional. Comfortable bed, quiet HVAC, sufficient outlets and a pleasant staff. A low rumble of traffic: like gray noise. The lighting is ok. Very little refreshments are available. Restaurants are nearby and you can order in Near Fairfield university

"Very Please"

4
06/06/2016

I choose very please for my title because i was i stayed at a lot of hotel for business and personal reason i believe this was by far one of my best stay from checking in at the hotel to checking out everybody was very nice, helpful and went out there way to help and to answer any and all the question that i had i was please about that i couldn't thank them enough for having my stay there enjoyable and comfortable.

"Lots of advantages"

4
06/06/2016

This motel was a pleasant surprise. It was easy to find. Although it was right off I-95, the soundproofing was good, so traffic noise was not a problem. Staff were pleasant. Room was small but adequate. Amenities were as described. Breakfast was high quality, especially the scrambled eggs and sausage patties, which were a welcome change from typical motel bagels and pastries. Although parking was plentiful, this was not obvious from the front of the building: the motel should post a sign saying "lots more parking in the rear." I would recommend this motel to others.

"Hotel Smells Bad /"

1
31/05/2016

This hotel smells really bad, you're nose will get immune to it as how i see what happened with the hotel staff. I later requested a room change, and that had worse smell as well. The staff wasn't accommodating either I do not recommend this hotel, unless you're desperate.

"beds were not comfortable"

3
28/05/2016

everything else was very good, Breakfast and staff were helpful. Conveniently located in Fairfield. The beds were not comfortable. the hotel is small but functional. The floors creaked some and I wondered about the people below us as we were on the top floor.

"We use this hotel for our very special clients"

5
17/05/2016

There are a few other hotels in Fairfield now, but as a church in Fairfield we only use this hotel. The value is exceptional. The customer service is always professional and friendly. The rooms have always been clean, and they have a nice breakfast every morning. Every guest that we have stay here has thanked us several times for the comfortable lodging. As the leader of the church, I stayed here personally a couple of times a few years ago and was impressed with this hotel back then.

"Solid value hotel in convenient location"

4
09/05/2016

Don't expect fancy ambiance at this hotel, but it is clean and recently renovated, provides excellent service, the usual filling breakfast in a modest lobby area with flat screen tv, tiny rooms that are clean and have most of the expected amenities (wifi that actually works, fridge). Convenient to hop on/off 95.

"Below average Best Western"

2
29/04/2016

I will start with the pro: easy on, easy off 95. I usually have good luck with Best Westerns but this one was below average. The toilet leaked all over the floor, the beds were way too hard and the unappetizing breakfast was powdered eggs and sliced deli ham. There was no milk for the cereal. The price listed on google maps was $117 but we were charged $139 plus $20 tax. The desk clerk did not offer any discounts although I forgot to ask for one. I later asked for the AAA discount at checkout but the clerk said I had to email the manager but the manager said no. Note about Connecticut, I paid as little $1.79 for gas on the way up from FL but I had to pay $2.39 in CT. Tank up before you cross the state line.

"this hotel is great place to stay"

5
26/04/2016

This hotel is beautiful inside and out. It is in a wonderful location. The hotel is clean. The rooms are clean and quiet. The workout area looked nice. this hotel has excellant location on I 95 staff are very helpful.I rated this very good vs. excellent due to that. Other than that this was a great clean place with friendly staff. We would stay here again.

"Thanks, but no thanks."

1
20/04/2016

To keep this short, there are better places to stay in town. The hotel isn't that old, however they recently had the rooms remodeled. They are small, and despite being a non-smoking place, reek of cigarettes. I was supposed to have a wedding block there, but the manager royally screwed me over. Within ten minutes of telling me that the contract was all set, I received another e-mail saying sorry, they were completely booked for the night of my wedding and could only accommodate my guests for the night before and the night after. They also originally told me they had a shuttle, then later told me they didn't. When I went off on the manager, she tried to blame me, saying I took too long to sign the contract and the rooms filled up between when I requested them and when I signed. Her e-mails were very unprofessional and rude. I had to ask her twice not to e-mail me again. It probably worked out better for my guests though, they wouldn't have gotten much sleep with so much highway noise. I may sound angry in this review, but I'm not used to being treated so badly by such a crappy establishment. If the phrase, "You get what you pay for" is true, they should charge a lot less for their rooms. (I never stayed here. I just toured the rooms I planned on booking. I wanted to find the least expensive place for my out of town guests. My mistake!)

"great stay for money"

5
20/04/2016

Located, literally right next to interstate I 95 , the hotel is inexpensive, within walking distance to the downtown It is a restful place, positive employees and has a Bertucci's (Italian restaurant chain) at the end of the driveway. Convenience stores are located at the local gas stations on the next block. They offer afternoon cookee and free continental breakfast. For the money it is clearly a good place to stay, if you drive, there are plenty places to visit in Southern New England within driving distance. They also have a fitness room, but I did not notice a pool, for those who care to use one. (I don't) If you are looking for an inexpensive place to stay outside newyork This hotel is a viable choice.

"Quiet, comfortable stay"

4
20/04/2016

We stay at this Best Western frequently when visiting family in the area. It is always in good shape, clean and quiet with friendly, helpful staff. This time the sofa bed in our room was higher at the foot than at the head. After the check-in person came down to see it and document it for maintenance, he switched us to another room where the sofa bed was fine.

"Great hotel!! "

5
19/04/2016

Wonderful staff, great breakfast one of the best that I have had! Rooms and grounds are clean and well maintained. Perfect wifi connection and Ideally located for a quick stop or for a long stay to explore surrounding areas. More then enough parking available. Unique layout. Well priced! Great deal

"Not bad stay for the money"

3
10/04/2016

Oddest layout configuration for hotel I have ever stayed in, nice employees. We stayed in queen room very small with not much elbow space..it was neat surface clean but I wouldn't say clean. Very convenient location and breakfast was good but could be much better. Overall not bad for the money.

"Best Western Fairfield"

1
07/04/2016

This hotel was one of the worst hotels I have ever stayed in. It is a real dump. Toilet leaked, shower head leaked, door lock was broken so i was unable to use my card key to get into my room. bed was too hard. the food was horrible. the whole place was bad. they charged as much as you would pay for a very nice HOTEL. Infact I stayed at a Sheraton the night before for the same amount as this dump. they should be ashamed. Criminal

"Great Hotel!"

5
06/04/2016

Stayed here for business. My overall stay was nice. The rooms are spacious and clean. Hotel staff was friendly and courteous. Clean and good quality for the money. Definitely a recommend on the place !

"Older hotel, close to Fairfield University"

3
16/03/2016

Best Westerns are individually owned and operated and do not seem to have as much consistency as Marriott Brand hotels. Some might appreciate the character the building has while others might be disappointed. The workout room definitely needs help. It is extremely small and hot air blew on me while I tried to workout. The complimentary breakfast was nice and the staff attendant at breakfast was incredibly helpful and kind.

"Not terrible... not great."

3
07/03/2016

This is a very average hotel that is getting a bit dated. Carpets are dirty, beds are old and not very comfortable, bathroom is in need of an update. It wasn't offensive but I would probably look elsewhere if I return to Fairfield.

"Fine for the money"

3
02/03/2016

Clean, nothing fancy but good quality for the money. Staff was helpful. We had a suite because we had 5 people and it worked well. Ran out of hot water in showers in the morning. Very close to Fairfield University which was the purpose of the trip. Would use hotel again if going to be there for a short stay for that purpose. Very close to Conn turnpike and kind of loud.

"Best Western Fairfield"

4
01/03/2016

Staff was courteous and friendly. There was a lot of highway noise because of its proximity to the highway. Room was clean, I needed to plug in most of the lamps. for some reason they were mostly unplugged.

"Manhattan Business"

5
29/02/2016

Had business in Manhattan. Needed to park a tractor/trailer which was accommodated. Check in was very professional and quick. Staff was very pleasant and helpful. Restaurants and other businesses were in very close proximity.

"Perfect Location & Affordable Price"

5
24/02/2016

Stayed at the Black Rock Inn for 2 nights with my family last month. There's everything you need: WiFi, TV, a small fridge and also a microwave and a coffee machine. It's a very good place: the rooms are big and the beds are very comfortable. I definitely recommend the Black Rock Inn to anyone who wants a convenient location close by attractions, restaurant and shopping centers.

"Well Satisfied"

5
24/02/2016

I was in the business trip there and luckily I stayed in this hotel. I was very pleased with their service and hospitality. Hotel is conveniently located nearby several attractions and restaurants. I would definitely recommended staying in this hotel. Thank You for making my stay wonderful!

"clean and reasonable"

3
23/02/2016

While on a college search trip, my daughter and I stayed here for only one night, but glad that we found this hotel. The hotel is right off of rt 95, very easy to find. The staff were nice and helpful. The property is small, with a tight parking lot, but does have clean, good sized rooms. The breakfast in the "lobby" area was sufficient to fuel us to start our day, and the woman was very pleasant overseeing this. We would return if we are in this area again.

"Good value"

5
07/02/2016

Paid a very reasonable price for a queen size bedroom. Everything is very small there, from the tight parking lot to the small lobby and breakfast area, to the tiny little room. But everything is very clean, probably one of the cleanest hotel rooms I have checked into. The breakfast serving area is tiny but the space is used very efficiently and kept very clean by the staff. The staff does not give a great immediate first impression but you quickly realize that they are very knowledgeable and friendly and genuinely want to help, so bravo to the staff!

blackrockinngm, Owner at BEST WESTERN PLUS Black Rock Inn, responded to this review
Thank you " Lisa C" for your honest review. We always strive to be the best. Looking forward to see you soon!

"Not what I expected"

2
01/02/2016

From the review on TripAdvisor I expected more from this hoteol. With a rating of 4 I would say it's more of a 2. The htoel was clean and the staff freindly but the hotla is old and worn and the breakfast was not very good. Maybe they don't get enough traffic to turn the food over. The eggs look like they are powdered and the meat was grease and dried out.. The selection was very limited.

blackrockinngm, Owner at BEST WESTERN PLUS Black Rock Inn, responded to this review
Sorry for the inconvenience "MopdogAtlanta". We will try and make sure your next stay with Best Western Black Rock Inn will be a pleasure one! Looking forward to see you soon!

"great stay"

5
30/01/2016

We have stayed at this hotel before. We love this hotel. It is very clean, with updates furniture in all the rooms. It is right off 95. My husband and I work right across the street, which makes it convenient for us and free breakfast and wifi is plus.

blackrockinngm, Owner at BEST WESTERN PLUS Black Rock Inn, responded to this review
Thank you "Jose N" for your honest review. We are happy that you and your husband enjoyed your stay in our hotel. We always strive to be the best. Looking forward to see you soon!

"Snowed-in Stay"

5
24/01/2016

I stayed at this hotel when the blizzard happened, the front desk staff and management were very accommodating with all of my requests. I forgot some stuff before I left the house, so they were able to provide me with necessities. When I got into the room it was very spacious and the beds were very comfortable. The room was very clean and I had no trouble finding what I needed. The bathroom was spotless and the shower head had 7 different types of settings. The complimentary breakfast was amazing and fresh.The WiFi was complimentary and easy and fast to connect to/work on. While checking out, the front desk staff made sure my stay was comforting and provided very good customer service. I will definitely be coming back here for my future stays in Fairfield, CT! I recommend this hotel for anyone who needs a great hotel to stay in, in Fairfield county.

blackrockinngm, Manager at BEST WESTERN PLUS Black Rock Inn, responded to this review
Thank you "Jasmine P" for your 5-star review. We are so happy to make your stay comfortable. We always strive to be your best choice. Looking forward to see you soon!

"Review of Best Western, Fairfield, CT"

4
19/01/2016

It's a nice hotel. Rooms are clean and the beds are comfortable. Having a refrigerator in the room is a nice addition and comes in handy. In room Internet (Wi-Fi) always free and reliable. Good value for the price. Not a luxury hotel but gets the job done. Very convenient. Just off the Black Rock Tpke. exit on I-95.

blackrockinngm, Owner at BEST WESTERN PLUS Black Rock Inn, responded to this review
Thank you "Ronald M" for your kind words. We always strive to be the affordable hotel for our guest. We are happy that you are satisfied with our hospitality! Looking forward to see you again!

"great"

5
18/01/2016

i enjoyed the place very much the workers where very friendly and the place was very clean with a nice breakfast i would definitely go back again. plus it wasn,t to far from the city and train station if you decided to take the train to ny you can walk to the train station.

blackrockinngm, Owner at BEST WESTERN PLUS Black Rock Inn, responded to this review
Thank you "Michael L" for your 5-star review. We are extremely happy that you totally loved your stay with us. Thank you for sharing your honest opinion. Looking forward to see you again!

"'FANTASTIC PROPERTY - AMAZING STAY'"

5
15/01/2016

what can i say? This was an amazing experience. Our room is recently update, clean.THE STAFF WAS GRACIOUS/HELPFUL. Room was good size and bathroom and shower were very good excellent water pressure.Breakfast every morning was much better then expected. we will be staying again.

"'a feel like home'"

5
15/01/2016

we arrive early in the morning after long drive.we request an early check in and warm and friendly receptionist on duty jessica quickly helped accomodate our request.we got a very nice spacoius room with a bathtub.the reception desk also helped us with local imformation.we would highly recommend this hotel.

"'A GREAT STAY'"

5
15/01/2016

we love to come here and relex. it is clean, comfortable and the service is great. room are so lovely. Brekfast is inculed and very good also. we felt so wecomed to entire time and front desk was great. lovely property and convince location

"Basic Hotel"

2
13/01/2016

Tiny room; no walking space. Clean. Everything worked fine except the heating system. Thin walls/noisy. Fitness room equipment was marginal and space was cramped. Breakfast was inedible. Lobby and exterior were fine.

"Stay away"

1
02/01/2016

Poor hotel management however the hotel is clean. Convient if visiting Fairfield or Westport. Security could be an issue as it is close to Bridgeport next to Rt 95.I have never had a problem but when I enter the hotel the front desk is often vacant although there is a clerk in the back.

"Feels like a home"

5
18/12/2015

Throughout my week long stay, everyone on the staff was very accommodating and friendly. I'm travelling with my cat and she, despite being timid and shy, was so comfortable that when housekeeping came into the room she kept calm:) The room was well setup, quiet and clean. This location is easily accessible to I-95, local restaurants and market places. I really enjoyed the breakfast buffet and especially using the internet (although the chairs didn't rise high enough to use the keyboard on the counter so I had to put it in my lap). Overall this location and staff deserves an excellent rating.

"Hospitability at its best"

5
18/12/2015

We have been guests atBest Western in Fairfield for the last 5 years....The rooms are very clean, the staff is very helpful and ready to attend to all your needs. Needless to say we feel like home away from home....

"Paper Thin Walls"

2
29/11/2015

Built for business travelers. No amenities. No gym or swimming pool. Two computers just off the main lobby. Breakfast is cold cereal. Though there is a wonderful "Waffle Lady" who is pleasant and accommodating. What you basically get is a comfortable, clean bed, a shower, and a roof over your head. The walls are paper thin. One can hear noise from the guests in other rooms. Also, the hallway noise - guests going to and from their rooms - is annoying. The carpet in my room needed vacuuming. The hotel is also understaffed. When I arrived, there was no one at the front desk. No bell with which to call for a staff member. Several minutes passed before the desk clerk arrived, apologizing for making me wait. She was helping another guest with a problem. But it was disconcerting to arrive at a hotel and find no one around. If I'm in the Fairfield, CT. area again, I will look elsewhere to stay.

"Nice decor but uncomfortable bed"

3
23/11/2015

The hotel was charming and clean and the staff friendly but the bed was uncomfortable and the pillows way too small. Woken up by a barking dog nearby and you could hear the people above and next door.

"Different Experience"

4
19/11/2015

The outside of the hotel is very well kept. The lobby and the front desk are a lot smaller than I am use to seeing. Breakfast is the same as others except the scrambled eggs were stuffed with cheese and hard as if they were sitting for a while, even though I went at 6:30 am. The halls are small going to the rooms. The rooms are half the size I am also use to. You have about three feet around the bed where the desk, and TV consoles are. The bathroom was nicely decorated and looked new, it was more spacious than the main room. The heating/AC unit was very noisy and kept waking me up every time it turned on. The TV was large but nice for the room. The staff when I checked in was very friendly but the staff during and check-out was something to be desired. The parking is tight in front but there is parking in the back but no cameras that I could see. There was a pot party on my floor so strong for three hours that I was choking in my room with the fan on high and a towel on the bottom of the door.

"Needs an update"

3
19/11/2015

Normally best westerns exceed my expectations as they can look older on the outside, but then you find a gem on the inside. This one looks nice on the outside, but the inside was old. The sheets were scratchy which was odd. The only recent update was granite in the bathroom, everything else was dated. I also thought the price was high for what you got. We were only here for one night, but it was below my expectations. Would stay somewhere else next time.

"dissatisfied"

3
13/11/2015

the back entrance into the hotel would not lock. anyone off the street could enter the hotel at any hour of the day without a key and then have access to an unlocked room door. i called the front desk about this issue but nothing was done to correct it during my 7 day stay.

"Excellent Stay"

5
02/11/2015

We have stayed at this hotel before a few times. We have had a great time. The hotel is very clean. The staff is very friendly. The location is very close to highway. easy access to the Bridgeport Hospital.

"Usually good service at a good price "

3
31/10/2015

I don't usually write bad reviews, but I was perturbed by my experience with black rocks front desk attendant today. I stay T the black rock several times a year during visits to family, and my experience here has been positive. The rooms are a good size and comfortable and the place is clean. The location next to the highway is ideal. My issues with this location have been billing mistakes up until today. However, today, when I called to request a specific room I was met with a "huff" and a dropping of a phone down hard enough that I heard it bounce on what I assume is the desk. When I wasn't able to provide the specific room number, I was greeted with a rising voice and obvious impatience. When I thanked the young lady for trying to help me, she hung up. No thank you, no goodbye, nothing. I find this to be insanely unprofessional and as a frequent traveler and guest of several hotel chains, I can honestly say I've never received such rude behavior from a front desk staff.

"thank you"

5
31/10/2015

I could not have been more pleased with the bestwestern blackrock, after checking out earlier than planned across the street at the Best Western blackrock The rooms are clean, comfortable and quiet. The staff is professional and attentive. The property is well maintained. My wife and I will definitely be back though! Keep up the good work!. breakfast was great too

"Great Hospitality"

5
26/10/2015

I want to commend Vondia at the front desk for giving me some extra help while I was trying to put an app on my phone. She solved my problem, and was very kind to do so. I also want to commend Liz for the nice job she does with the breakfast. Liz was very friendly and the food area was super clean. We would definitely stay there again!

"Beautiful, reasonable and easy to find off highway"

5
26/10/2015

Close to shopping, eating, Metro North and route 95. I stayed during Parent's week-end at Fairfield University. Rate was very reasonable (and they applied my AARP discount). Even my picky daughter was impressed with the quality of the room and all of the amenities. I highly recommend it. Reservation over the phone was fast and courteous. Even though the internet said not room were available, when I called they were able to find me a room.

"pleasant stay"

5
21/10/2015

Everything was great at this hotel from start to finish! Check-in went very smoothly. The front desk staff was very helpful helpful The rooms and hotel was quiet despite appearing to be near highway . Breakfast was a good and extensive Couldn't do better for the price.

"Great for College Visit"

5
18/10/2015

The hotel offered enough space and cleanliness for my family of 4. We would stay here again if we choose a college nearby.and if we are heading in this direction again. The breakfast choices were numerous for all tastes.

"GREAT AS ALWAYS"

5
16/10/2015

Stayed at the BLACKROCK INN while up on a visit to NY Amazing location, hotel and staff. I've stayed before and the recent changes look really nice. Staff here is always amazing. I missed my normal breakfast in this trip but the others where ok. FD staff is always great and very accommodating. Thanks for another great visit and experience.

"awesome stay rooms are comfortable as always"

5
15/10/2015

this is my third stay here at this hotel The rate for staying here is a great value. I really enjoy staying at this Hotel. It is close to shopping, dining and entertainment. The management and staff are always helpful. The rooms are always clean and stocked.

"Rude people and the manager is Unprofessional"

1
13/10/2015

All I have to say is that the experience was terrible. The manager Minnie Patel is rude, unprofessional and does not need to be in this business. Run as fast as you can from this place and head over to the Fairfield Circle Inn which is down the street.

"Excellent Service"

5
12/10/2015

As many times I have been a guest at this hotel I continue to be very pleased with service. The staff and comfortable feeling of the surroundings is fantastic. My future trips to the area will include Best Western in Fairfield, CT

"Great Time in Fairfield, CT"

4
10/10/2015

2nd time staying at this Best Western and both times it was an excellent experience. My husband asked for restaurant choices which were "non-chain" at check-in and we were given a terrific selection - it was a big hit!!!!!

"Pleasureable"

5
28/09/2015

I found this hotel to be centrally located for me as I needed to be at the Webster Bank Arena for an Expo on a Friday and Saturday. It was only 10 minutes away, easy on and easy off of the ramps to the hotel and to the Arena. Restaurants close by and within walking distance.

"Should be called Worst Western"

2
27/09/2015

This Best Western was not what I expected. The reception and check-in was not ready and had five or six people waiting for the housekeeping to check rooms, and it was already 10pm. when I got there. Lobby and breakfast area quite small and cramped. Rooms very close to several highways, kind of noise at night. At 2am a guest in the upper floor decided to move around for about and hour of constant walking here and there. And the worse, I left a charger in my room, so I called the front desk to report it and tell them where it was left exactly, but they said nobody saw it, which for me is a lie. Someone took it, probably housekeeping.

"A pleasant, clean hotel"

5
24/09/2015

We have stayed in this hotel several times on our visits to Fairfield, CT. The rooms are large, very clean and comfortable. The staff is always friendly and helpful. The location is a tight squeeze for parking, but we have learned to enter and exit the parking from the rear side street.

"Convenient, but barely adequate."

2
08/09/2015

I stayed at the Best Western Black Rock Inn because it was close to friends I was visiting, but that's about all that recommends it. The check in was extremely slow and not particularly friendly. The clerk claimed the computer kept freezing up. The room was adequate, but extremely small, i.e., the size I would expect at a mid-priced hotel in downtown Manhattan. The mini-refrigerator looked pretty, but was completely non-functional. The WiFi was spotty at best and worked only for short bursts before quitting (hence the check in problem?). I ended up checking my email on my phone. Overall, the motel served it's purpose, but little more.

"excellent stay"

5
02/09/2015

We were impressed with the size of the room- great for our family. Beds were comfortable and room was clean. Breakfast was very good. nice new furniture and carpet and room was recently renovated , Would recommend this hotel without hesitation.