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Best Western Plus Hotel Duncanville Dallas, Duncanville

4.5/5  - basé sur 248 notations.
922 E Highway 67, 75137, Duncanville, United States - Voir l'itinéraire
Best Western Plus Duncanville Dallas - Façade Best Western Plus Duncanville Dallas est idéalement situé dans le centre de Duncanville. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Situé à seulement 15 MINUTES DE L'sites et attractions de Dallas, notre hôtel de luxe de Duncanville, Texas, dispose d'une gamme complète d'équipements pour les voyageurs qui cherchent un confort moderne et des chambres confortables. Séjournez dans notre hôtel récemment construit pour un accès facile à tout ce que des principales manifestations sportives de la région, notamment stade de baseball des Rangers et à l'American Airlines Center. Vous y trouverez de nombreux magasins, restaurants et lieux de divertissement à Dallas, DeSoto, et Cedar Hill tout proches (à quelques minutes en voiture de l'hôtel. Toutes nos chambres spacieuses sont conçues pour que vous vous sentiez comme à la maison. Vous pourrez vous rendre chaque journée sur la droite pour bien commencer la journée, dégustez un petit déjeuner complet gratuit chaque matin, une sélection d'œufs chauds, viande, céréales, pains, et autres plats préférés. Faites une pause dans notre piscine extérieure ou le bain bouillonnant, ou s'entraîner dans l'aire d'entraînement pendant votre séjour. Si vous planifiez une réunion d'affaires ou événement social, n'oubliez pas de vous renseigner sur l'espace de réunion et réception pouvant accueillir jusqu'à 110 personnes. Réservez votre façon de Uptown Village à Cedar Hill à proximité pour apprécier un ensemble de restaurants et commerces. Ce centre commercial de plein air est l'une des plus spacieuses de la région et dispose de plus de 70 magasins spécialisés et de restaurants. Galerie marchande Southwest est une autre option pour les clients souhaitant un peu de shopping pendant votre visite. Que vous soyez ici pour affaires ou si vous organisez une escapade d'un week-end, profitez confort moderne dans notre hôtel de luxe près de Dallas. Réservezdès maintenant sur le site bestwestern. com pour le Tarif le moins cher disponible avec notre prix bas garantis.

Best Western Plus

Hotel Duncanville Dallas

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 248 voyageurs
Note attribuée
Excellent
166
Très bon
62
Moyen
7
Médiocre
8
Horrible
5
CONSULTEZ LES AVIS POUR
En couple En couple
35
En famille En famille
86
Escapade entre amis Escapade entre amis
19
Professionnel Professionnel
80
Voyage solo Voyage solo
19
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Holiday travels"

5
25/11/2018

The hotel was very clean and new. The Bathroom was spacious and clean. You had plenty of towels. The staff were cordial and helpful. I was greeted even when I passed the front desk. I would go back again!

974pankajl, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Shirlene21, Thank you for an awesome 5-star review! Our team always love to hear that we are doing a great job!

"Keeps getting better!!!"

5
10/11/2018

Again this year GMB Heavy Industries just completed our annual trip to Dallas and as always we stayed at this beautiful Best Western Plus hotel. Pankaj, Robert, Angelica and the entire staff where amazing as always. The renovations done to the lobby area looks great and very welcoming. The new gym equipment is top notch! the overall look and cleanliness of the property is second to none. Great location, great prices, great people and great place! thanks again guys, see y'all soon! Brian Lavigne

974pankajl, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Thank you again for your patronage and trusting us with your stay. We always look forward to seeing you.

"You Must not want business!!!"

1
05/11/2018

I have been calling this Best Western Plus Duncanville Dallas since Friday Nov. 1st trying to reserve rooms for a Large group in February. I have been consistently told that I can't reserve more than 3 rooms on one card and that I must speak to the Sales Manager. But I called 3 times today and she is NEVER available. You must NOT want our business.

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Laura, I apologize for this delay. Our sales manager was out ill Friday and just getting caught up today, Monday. I apologize for this delay, but one of us will get with you shortly. Thank you for your patience.

"beautiful people"

5
19/09/2018

lovely and very helpful , Jonah and felicity at the front desk rooms very clean and very quiet slept amazing!very very very professionally and greeted at entrance ! beautiful attitudes and front desk receptionist very professionally!

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Stephaniemtz80, Thank you very much for these great comments! We absolutely love to hear that our team did such a great job! Thank you again for choosing us!

"Conference stay 2 week"

4
02/08/2018

After been traveling for such long flights I was tired and late to check in, but was met by a polite young lady who was very efficient and helpful, room met my expectation. Very good location, close to a lots amenities, love the deco. People were very friendly and kind, staff very helpful. Just to say thanks to Robert, Daisy, Ruby ,Iris, Abby and the cooks. I enjoyed breakfast a good amount to choose from, but a bit more different fruits could to be added. Those lovely ladies that did the room. I had a very pleasant stay but was bit disappointed at cleaning ethics but I sorted it out and was at rest! A room kettle would have been a bonus!

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear praise72016, Wow what a wonderful review! Thank you very much for taking the time to write about us. We love to hear when we do a job well done! We look forward to seeing you on your next stay with us.

"Great stay"

1
02/08/2018

It was a great stay. Even though I was smoking in a non smoking room they at least gave me a courtesy call to let me know I was being charged 200 for the violation. It was well worth it but I need to find me a smoking room next time

"Great location betWeen Dallas & Fort Worth"

5
26/05/2018

This is a great hotel at a great location. We wanted to spend time in Dallas and Fort Worth and this hotel was a great location between them. We had a nice suite for two nights, it was very clean and comfortable. The breakfast was very good. The staff was very helpful, especially with dinner suggestions. We ate at one of the Italian restaurants they reccomended and it was excellent.

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Norm, Thank you very much for your great comments. Comments like yours keeps our staff motivated and reassures us that we are doing a great job! Thank you again for taking the time to post a review.

"Great Updates Being Made"

5
23/04/2018

Although the lobby was under construction, the employees went out of their way to make this a good experience. The updates are going to look great when they are done and the hotel was very nice. Great breakfast experience with an employee there and the food was hot and good. Nice place to stay for the price and I will definitely stay again. We were there for a basketball tournament and location is great to get to the Fieldhouse.

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear jlinke2018, We thank you for commenting on our updates. We certainly appreciate your great comments and your understanding of our minor construction in our lobby. Great news is its complete and all public areas are open now. Thank you again for taking the time to stay with us and for your review.

"Always great!"

5
15/04/2018

Pankaj and his staff always go out of their way to make us feel at home, we have been staying there for a number of years and would not go anywhere else. They are in the process of renovating the lobby area and it looks great. They made sure that no issues were caused by this renovation. I look forward to returning soon to see the finished product. Good job Guys!

Pankaj L, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Brian L, Thank you for taking the time to post a great review. We look forward to seeing you again in the future!

"Stay at Best Western"

5
30/03/2018

On my stay at the Best Western I had Excellent customer service they were always courteous and if I needed something they would help me to the best of their ability to get it for me or to help me find it to get it I would refer the Best Western to anyone.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear 227dmorse, Thank you very much for commenting on our great customer service. We always strive to make our guest's satisfied during their stay. We look forward to your next stay with us.

"A pleasant surprise"

5
30/03/2018

This was my first stay at a Best Western in at least 25 years. I was pleasantly surprised with this excellent hotel, its professional staff, and the overall value! The property is well-maintained and the staff is friendly and efficient. The breakfast is comparable to other chains at this price point and my family had no difficulty finding something tasty. The breakfast attendant was especially eager to help. We're planning on staying at other Best Westerns this summer based on our experience with this one.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear CeruleanRed, Thank you very much for experiencing our wonderful staff and hotel. We are so glad you enjoyed yourself! Take care and we look forward to your next stay.

"A very nice hotel"

4
04/01/2018

We stayed at this hotel for one night as we were on a cross country trip. The hotel was conveniently located and staff members, from the woman who checked us in at the front desk to those who maintained the breakfast area, were very pleasant and helpful. The room was comfortable and nicely furnished, the beds were comfortable. I would definitely stay in this hotel again.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Anna S, We sincerely thank you for this great review. We hope next time we could earn a 5-Star review. So let us know how we can improve.

"Great as usual"

5
19/12/2017

This location never seems to amaze me. A new amenity that I discovered on my stay there was the Sundry Shop. Several soda beverages to choose from. I loved how they had Blue Bell Ice Cream in stock. This should be mandatory when you visit Texas, grab you some Blue Bell ice cream. I want to also thank your staff for acknowledging that I am a Diamond Member. The free room upgrade didn't hurt either. Keep up the good work.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Rob4rmDallas, Thank you again for continuing to stay with us! We always look forward to your stay with us!

"Weekend Get Away"

4
18/12/2017

I have stayed at the Duncanville location on numerous occasions. It is conveniently located near my family, friends and shopping. The staff is friendly and accommodating and the rooms have been clean and well appointed. Breakfast is plentiful with an assortment of food choices for hot and cold items. There has never been a problem with booking a reservation by calling directly to the front desk and getting online pricing. When in the Dallas area I seldom stay anywhere else. I wish the hotel had a bar, but each room has a mini fridge so bringing my own bottle of wine is no issue.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Thank you very much for noticing our staff's hard work for breakfast. Yes you are right - we can often match or beat online rates by calling us. We highly recommend this for ensuring the best possible rates for your stay.

"Texas road trip"

5
15/12/2017

After visiting the Alamo and the river walk, we decided to change plans and go to Dallas,dealy plaza, then to Fort Worth to the money factory,which was amazing to see what billions of dollars looks like. Glad we went.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Dennis, We are so glad you enjoyed your stay with us! We look forward to your next visit. Sincerely, GM

"Wonderful Staff!"

5
11/12/2017

The staff was great! Especially Sonia and Iris! Always smiling, always friendly and always helpful! I've been here for over ten days for business and these ladies along with the excellent housekeeping have been a pleasure! Highly recommended!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Rueben A, Woo Hoo a 5-star review!! Our team loves it when we hear about a job done well! We look forward to your next stay with us in Duncanville TX at the Best Western Plus Duncanville.

"Nothing but the best."

5
10/12/2017

Service was Awesome as was the breakfast and the accomodations. The Staff was always there for me when I needed them and often went above and beyond what I was expecting. Room was very clean and was recently updated. Although I had neighbors I rarely heard any noise from their rooms. I would recommend this Hotel for anyone stopping in the area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Danaf852, Thank you very much for an awesome 5-star review!! Our team loves it when we hear about a job done well! We look forward to your next stay with us in Duncanville TX at the Best Western Plus Duncanville.

"Loved the stay"

5
22/11/2017

My room had one king bed with a mini living area to the side with a hide away bed. It had a microwave, mini fridge and coffee maker. The room was very clean, cozy and inviting. The hot breakfast was decent, my only complaint although a minor issue was that the eggs seemed like they were egg substitutes, but flavor- wise everything was good. The breakfast consisted of eggs, potatoes, biscuits, gravy, waffles, yogurt, mixed fruit, muffins, bacon, sausage links, coffee, apple juice and orange juice. I am sure these items may change depending on the time you visit. I also worked out in their mini gym, which had a treadmill, Cross training machine for leg workouts, bicycle, and a weight machine for lat pulls, bench press, leg work outs, curls and bar dips. The gym had a tv and drinking fountain as well as towels. I ate my meals at Luby's restaurant next door which you can walk to and it is a buffet style bar where you walk down the line and tell them what you want, and pay for the food at the end of the line. This hotel has an outdoor pool and spa which I did not try out. They have a little snack room including drinks and misc essential items for purchase. I also utilized their computer room which has two computers and printers for personal use. The hotel staff was very friendly. I came for business but would also bring my family here if I am ever in town for personal reasons. You can get super shuttle or Uber to transport to and from the airport.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Herbert, Thank you very much for a 5-Star review!! We really appreciate you mentioning the items that you loved! Just for your reference, the eggs we use are 100% real eggs. They come cracked and whipped in a convenient to pour carton. This satisfies local health department rules as we do not have to crack any eggs on property and have to be concerned about egg shells and possible hygene issues. We really do appreciate you taking the time to make these comments. It helps the TripAdvisor community make an informed decision.

"Wonderful Staff, Excellent Stay"

5
12/11/2017

We came to Dallas for a family gathering and were very fortunate to stay at the Best Western where the staff was extremely friendly and helpful during our visit. The breakfast had plenty of selections and my son really enjoyed the Texas Waffles made fresh to order :) will definitely stay again next time we are in town!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Kelly, Woo Hoo!! Thank you for a 5-star review! We are delighted that your son enjoyed our Texas shaped waffles. Be sure you try our freshly baked biscuits and blueberry muffins. We bake them on site every morning!

"Best hotel in this area!"

5
31/10/2017

We stay here every time we are in Dallas, owner and staff are great! Very fairly priced for this high end hotel. It feels like visiting friends and family every time there. We are there on business and usually book upwards of 10 rooms for a few weeks each time. They always go out of there way to help, whether it be shuttle service for my employees or accommodating us with room service at special times because of our work schedules. The staff there go out of their way to fulfill any needs we have. Would not consider anywhere else!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Brian, As always, it's a sincere pleasure hosting you and your colleagues at our hotel. We look forward to your next stay at our hotel in Duncanville!

"Clean Hotel and Fair Price"

4
29/10/2017

I travel for business and stay at many different hotels. This was a nice and clean hotel. Other hotels in area are more expensive but not a good value for the price. Hotel looks new and it is very clean and well maintained. Typical breakfast. Staff very nice and helpful. I would recommend to anyone staying the area for the value vs the other hotels in the area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Bradleyh, Thank you very much for your comments. Be sure to try our freshly baked biscuits and blueberry muffins - we bake them onsite everyday!

"Duncanville High School class of 65' reunion"

5
23/10/2017

We travel to the Duncanville Texas area every year for our class of 1965 class reunion. We would not stay any other place except the Best Western here in Duncanville. It is a beautiful hotel, everyone is so nice and helpful, it is always clean and neat, the beds are very comfortable, it is close to all kinds of places in the Dallas and surrounding area and the Breakfast is wonderful!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Gayle, Thank you very much for an awesome 5-star review! We truly appreciate it! We look forward to your next stay at our hotel in Duncanville, TX.

"Great accommodations and super professional staff"

5
10/10/2017

The hotel and its amenities were superb. Beds were large, room was spacious and spotless. The included hot buffet breakfast was outstanding. Fitness had everything needed for a workout. Five stars. Highly recommended.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear AndrewhM885DL, Thank you very much for your awesome 5-star review! Our staff truly appreciates your comments and look forward to your next stay at our hotel in Duncanville, TX.

"Very enjoyable stay."

5
02/10/2017

We were visiting some friends in Duncanville and needed a place to stay for one night. We picked the Best Western Plus and we were not disappointed. Our room was clean and well decorated. We had everything we needed and the beds were extremely comfortable. They had a very nice breakfast area with a nice breakfast offering. Everyone at the front desk was friendly, and I was really impressed when we returned later in the the evening and we received a very friendly "Welcome Back". We would definitely stay here gain.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear CNJ98, Woo Hooo - thank you very much for a 5-star review! Thank you very much for mentioning our awesome breakfast and we look forward to seeing you next time!

"Wonderful visit great staff!"

5
02/10/2017

I who always makes reservations was at a loss for where to stay, I have to have CLC so sometimes it's limited, this hotel was not far from where I was working, walked in and Robert the manager was a delight! Didn't have a room on the 3 rd floor but at that point I was distressed! Room was lovely,clean bed very soft and comfy.But there was a herd of whatever upstairs!!!! I tried it for 2 nights but then with no sleep, Robert found me a room upstairs and they took care of me, breakfast was delish, all in all a great visit will stay there again.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear IslaholicIslamujeres, Thank you very much for giving us a 5-star review. I'm so glad that our staff was able take care of your needs while you were staying with us. We look forward to your next stay with us!

"Nice and clean hotel for the price and areaa"

4
01/10/2017

Visiting family and needed a nice, clean hotel to stay in for three nights. Best Western Plus came up in our search and it fit the bill. Staff was friendly, the king size room was spacious and the bed and linens extremely comfortable. Tip: Avoid the Applebee's across the way. It's a loud and obnoxious local spot.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Homeshearts, We are so delighted to hear about you enjoying your bed and your stay. Be sure to look at our mobile check-in app as we have some great local restaurant suggestions for our guests!

"Wonderful!"

5
19/09/2017

This hotel was absolutely the best place I have ever stayed in! It was very clean, the bed very comfortable, the staff very friendly and the breakfast was awesome! I would recommend this place to anyone needing to stay in that area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Pearlene N, Thank you very much for noticing our ultra clean rooms. We work very hard to ensure everyone can experience a 5-star stay with us! Thank you again and we look forward to your next visit to our hotel.

"Best Hotel in Duncanville "

5
24/08/2017

This is by far the best hotel in Duncanville. Great customer service from the moment you walk in and the new upgrades are great in the room. New sofa with new pillows, new sitting chair, and lamps are great in the room. King size bed is so comfortable. I slept like a baby. Breakfast is amazing with the all great options to choose from. Express check out is great for the ones on the way out early in the morning. Always get my email bill and save a tree at the same time.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Awesome 5-stars! Thank you Rob4rmDallas! We are so happy you noticed our updates to our rooms. We are working hard to keep your experience awesome! We look forward to your next stay!

"Great HOTEL"

4
09/08/2017

I AM a member of the Best Western rewards program and got a free upgraded room so that was a plus. The hotel has recently been renovated, the hallway smelt like chemicals but our room was nice and in a convenient Dallas location. Next time my wife and I visit Dallas we will be staying at this hotel.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear V2957VBjamesh, Thank you very much being a BW Rewards members. It's a free program and this Summer BWR has an amazing promotion-for every night you spend with a BW hotel, you get a $10 travel card. I'm so glad you took advantage of this program! We look forward to your next stay at our hotel.

"Great Property"

5
04/08/2017

Smells and looks clean from the minute you enter. Everything is spotless. The staff is very professional and friendly and helpful. I can not stress how friendly and helpful the staff are...Kudos to all! Breakfast was hot and tasty and plentiful. I would recommend this hotel to anyone. Great job guys!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Austinrat, Thank you very much for the 5-star review! We love to hear from guests when they have had a great experience. We look forward to your next stay at our Best Western Plus Duncanville in Duncanville TX.

"VERY WELL PLEASE"

5
04/08/2017

The stay here was all that I wanted it to be, I was very well please. rooms are nice and the staff were very nice and friendly. you want be disappointed if you choose the best western plus hotel in Duncanville texas

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear 288sheliaw, Thank for an awesome 5-star review! Our staff work hard to ensure a great stay at our hotel. So thank you for recognizing our team.

"Great experience"

5
21/07/2017

This is a beautiful property. My room and bathroom were specious and comfortable. The bed was very clean. I was surprised and happy to see breakfast and choices they had. Check in and check out was a very pleasant experience. It is a very beautiful property at a very reasonable price. I will certainly stay there if my business takes me in that area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear BoerneTexas, Woo Hoo for a 5-star review!! Thank you again for taking the time to post a review about Best Western Plus Duncanville Hotel in Duncanville TX. We look forward to your next stay.

"Excellent Service and Staff"

5
21/07/2017

I recently stayed there and have to say the service and staff were excellent. Everyone was very pleasant to talk to and interact with. Nice clean hotel with a great breakfast. The location is also very convenient with plenty of places to eat in the area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear ShitalP, WooHoo a 5-star review! Thank you very much for noticing our convenient location and great breakfast! We look forward to your next stay at our Best Western Plus in Duncanville TX.

"Condoms were left in the dresser drawer in my room and on floor....We had to change rooms.."

1
20/07/2017

Condoms were left in the dresser drawer in my room and on floor....We had to change rooms..and I had my 10 yr old daughter with me who saw everything that was left...........the service here is horrible....but the breakfast was good...

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Christopherb, We definitely did not do a good job inspecting your room prior to your arrival. Obviously our housekeeper missed checking the nightstand drawer. She was completely embarrassed when we mentioned this situation to her. For this we truly apologize but I know my front desk team immediately moved you to another room. I'm really glad you enjoyed our breakfast though! I just hope you accept our apology.

"Best Western Plus Duncanville"

5
17/07/2017

This is a great hotel if you are ever in the Dallas area. I have stayed here on three occasions and it has always provided great service and the location was excellent. There are plenty of restaurants, etc in the area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear 400earlenec, Thank you for an awesome 5-star review! We work hard to ensure every guest stay earns a top review. This means a lot to me and my team. So thank you for taking the time to write about us. We look forward to your next stay at our Best Western Plus in Duncanville TX.

"my experience"

5
09/07/2017

Great hotel...will be back! Ever since i found this BW I haven't been to another in the area, my advice...come here plus its right next door to Luby's...perfect combination! the staff is awesome and the beds are clean and fresh!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Eric, Thank you very much for your 5-star review! I'm glad our convenient location next door to a restaurant helped you out! We look forward to your next stay with us at the Best Western Plus Duncanville

"JBQ Nationals"

4
19/06/2017

My family and I loved the breakfast at this hotel. The ladies that run the breakfast room are fantastic! The breakfast room was always clean, the food constantly restocked when it ran low, and the food tasted great. I especially love the vanilla yogurt machine with all the different topping. My family travels a lot for our church Bible Quiz program, and we stay at a lot of hotels that serve complimentary breakfasts, and this hotel by far out-ranked them all. They are hard-working and take pride in their job. Keep up the great work ladies! You are doing a great job!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Pamperfect - thank you so much for singing the praises for our breakfast! We work hard to ensure you get a great start to your day. We look forward to your next stay with us Best Western Plus Duncanville

"State Fair"

5
13/06/2017

This hotel is a new hotel. Very close to Interstate 20. Easy to get to. Came in for the State Fair of Texas. The hotel was clean and very accommodating. Breakfast was delicious and the rooms were modern and updated. Loved the visit!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear MaryB-Woo Hoo 5-stars! Thank you very much and we look forward to your next visit to our duncanville hotel- Best Western Plus Duncanville.

"JBQ Nationals"

5
07/06/2017

Just have to say that the food is amazing and the lady working there named Adriana was so helpful. The rooms are very clean, just have a great environment. They have a nice pool and a good gym. Also have some restaurants in walking distance.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Carlos Z, Wow thank you very much for a 5-star review! Adriana works very hard on her breakfast menu - so we are glad you noticed her hard work. We also have revamped our breakfast menu to allow a better selection of hot foods. We invite the rest of the trip advisor community to come and check us out! Thank you again for your awesome review!

"Accomodating experience"

5
07/06/2017

The only problem we had was with the shower not working, but they accommodated our needs immediately. Great service for spur of the moment needs. We were surprised by the shower not working, so we requested another room and this hotel gave us what we needed. Thanks.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear C1585SRelizabethw, Thank you very much for your 5-star review. It looks like the shower diverted just needed a little cleaning and it started working again. This is highly unusual and we have taken steps to look at all rooms to address this possibility before it can happen again. So thank you for letting us fix this during your stay. We look forward to your next stay at our hotel in Duncanville TX!

"Nice hotel"

4
05/06/2017

My hotel stay was great. The staff were very attentive and pleasant. The bed was very comfortable. I did have a problem with the sink in the bathroom being stopped up, but the hotel staff handled this issue expeditiously.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Kimberly, Thank you very much for your review. We are really glad that our staff was attentive to your needs. We look forward to your next stay with us!

"Be careful with this hotel!"

1
25/05/2017

Wanted to stay at this hotel for one night! I made it very clear to the desk person, that the room was for one night and two people! They said ok. When I got the hotel confirmation I was charged for two nights! I called the hotel to correct the error and the person said no problem that they would correct it the error and take away one night! Waited all day and never received an email confirming the changes. I called them again and ask why I had not gotten a confirmation on the changes? The clerk then told me that there was a 2 night stay minimum! I ask why I was not told this in the first place before it was too late? No answer! None of the emails said anything about a 2 night minimum! The information was not even on their web site! Caution should be used in dealing with this hotel! They do not believe in being up front and honest!!! I will not be staying at this hotel! I got a better deal at a nicer hotel!!!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Carl, I'm terribly sorry that you experienced difficulties with your reservation. We were almost sold out for the day you needed. So our system limits us to 2-night stays. On our website we would show up as "no rooms available" for a two-night stay. So unfortunately our agent did make the error in making your original reservation. Once we cancelled your reservation we were not able to rebook it for a 1-night stay. We are terribly sorry we could not accommodate your stay.

"Best Western Duncanville Texas"

3
24/05/2017

Staff very helpful - but breakfast stops at 9:00 am M-F and 9:30 on weekends. Much too early - should be served at least until 10:00 am. Computer area had only one (out of two) working correctly. Music in lobby (where computers are located) too loud and not appealing to all ages. Rooms are just basic but hotel is centrally located to many things.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Kathleen, Thank you very much for your feedback. We will use your feedback to improve our service and value your opinion. We look forward to your next stay with us.

"Happy With My Stay"

4
21/05/2017

Attended a conference in Dallas and chose this hotel because of its proximity to the conference location. Overall, we were pleased with the hotel. The price was great compared to similar hotels in the area. The hotel is very inviting upon entrance and the staff are equally inviting. The staff were very helpful with information, and responded in a professional and courteous manner to whatever assistance you needed. The exterior, interior, breakfast area and rooms are very clean and updated. The king bed was very comfortable, the carpet was in good condition and the furniture was nice. The rooms do look like the online pictures. Breakfast had a decent variety of hot and cold items, but the rooms had refrigerators and microwaves if you wanted to make your own. There was a nice gym and pool area that was also clean. The hotel is very close to plenty of restaurants and stores for everything you would need, but you do need a car to get around.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Penny, Thank you very much for your comments. We hope next time we can earn 5-stars during your stay. We try hard to ensure that every guest has a great experience at our hotel.

"You'll want to stay here"

5
19/05/2017

Very pleasant experience I've frequented this hotel for the last 6 years! It's one of the best in Texas ! Staff is very friendly.... renovations are underway! I didn't think it could get any better! I would recommend this site to my family and friends!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear 228Melvinz, Thank you very much for your continued patronage. This gives our staff much reassurance that we are doing the right thing. Thank you again for telling the TripAdvisor community what a great job we are doing.

"Love this hotel"

5
14/05/2017

I really enjoyed the stay at this hotel. King bed felt great. I slept like baby. The carpet in the room looked amazing. Breakfast was enjoyable plenty of items to choose from. The Hotel Manager Robert was very helpful getting my boarding pass printed.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Erica G, Thank you for giving us 5-stars! We live to hear from our guests especially when we deliver 5-star service! Thank you again for taking the time to write this review. We look forward to seeing you again at our Duncanville hotel soon.

"Family Fun"

5
11/05/2017

I loved the aroma when walking thru the door and being greeted by a friendly staff. Check in was easy and my room was conveniently on the first floor. My kids were excited about the pool being open. Breakfast was amazing and there was a great variety to choose from. I will definitely be back when I'm in the area.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear LisaM, We are really glad you enjoyed our new expanded breakfast menu! Hopefully we can have you come back to enjoy another great stay at our hotel in Duncanville TX!

"It pays to be an Elite Member"

5
11/05/2017

My favorite home away from home. It's very welcoming being acknowledged as a Platinum Member. Greeted with a big smile and offered a complimentary upgrade for being an Elite Member feels great. The additional perks at check in is great. Breakfast is amazing. Fresh potatoes, fresh biscuits, fresh salsa are all a thumbs up.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Rob4rmDallas, Thank you for recognizing our staff and for giving us a 5-star review! We love to hear how much you felt appreciated for being a Platinum Rewards member! We love our Elite Members! We look forward to your next visit to our hotel in Duncanville TX!

"Great Stzy"

5
11/05/2017

We are gold rewards members. When we checked in, they informed us that they had a free upgrade to a king suite with a nice sofa for us. They are in the process of replacing the carpet in the rooms. The rooms are very clean, and the staff is great. We were treated great by Robert Aleman, the hotel manager. The breakfast area is large, and clean. It is always great to get a free hot breakfast. The breakfast included biscuits, sausage, bacon, potatoes, and southwestern style eggs in addition to the regular cold items. If we are ever in this area again we would be sure to stay here!

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear dadavis35456, We love to get 5-star reviews! It tells us that we listen to our guests and really respect their needs. Thank you so much for recognizing Robert and our team. We love to hear this! We look forward to your next visit to our hotel.

"Excellence"

4
01/05/2017

Everyone was very nice it was a pleasant stay. The only problem I had was I had a needed my toilet plunged an the front desk told me I had to come get the plunger do to they was short of staff. But the breakfast, cleaningness was excellent, the hallways, rooms, snack rooms, lobby was very clean. When I come to duncanville again, I found a new home.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Leon, Thank you very much your review. We love to hear about how we can improve. We are really happy that you enjoyed our ultra clean hotel!

"Excellent stay"

5
27/03/2017

Came to stay while at a conference. Property with excellent amenities. Tasty breakfast every morning. Helpful employees and customer service. Will definitely return again. Rated A+. Great for families, business, solo travellers

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Colette, Thank you very much for your 5-star review! I'm really glad you enjoyed our new breakfast menu as we have been working hard to revamp it with creative ideas. Thank you again!

"Always Our Go-To Hotel in Dallas"

5
24/03/2017

We keep coming back here when we visit family in Dallas. It's clean, quiet, the bedding is outstanding, fast wifi, immaculate well-lit breakfast room and the complimentary breakfasts are top notch. Even more importantly, the service from the staff here is second to none. Plenty of free parking and well lit outside the hotel.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Bohste, Woo Hoo - a 5-star review! Thank you very much for noticing our staff's hard work and attention to detail. We really appreciate these comments and look forward to your next stay at our hotel in Duncanville tx.

"All good except eggs were under cooked"

5
13/03/2017

The housekeeper moved my wife's contact case from the bed side table to my overnight bag in the bathroom causing confusion. The eggs were under cooked, everything else was great. Very friendly and polite. A+

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Z3414UNjamesl, Thank you for your 5-star review. We will use your comments to improve our service and breakfast menu for you and other guests in the future. Thank you!

"BEST HOTEL IN DUNCANVILLE TX"

5
13/03/2017

Hands down the BEST place to book a hotel in this area. You will NOT be disappointed. The room are nice, clean and smell wonderful. The staff is nice and will accommodate your needs. The breakfast is AMAZING. Trust, you will not be disappointed.

BW_DL, General Manager at Best Western Plus Duncanville Dallas, responded to this review
Dear Arisika, Woo Hooo - 5-stars!! We really appreciate your kind words especially about our staff and our breakfast. We look forward to your next stay at our hotel in Duncanville Best Western Plus Duncanville

"Wonderful Place to Stay!"

5
08/03/2017

We were supposed to stay here two nights and it was so nice we decided to stay another night. This is convenient to Dallas and area attractions without being in the city. The rooms were so clean and it was quiet here. Ms Blanco served us a wonderful breakfast every morning! This was not just microwave food, she put some love in this food! We travel a lot and this was the best breakfast we have experienced!! The front desk people were so helpful to helping us find area things to do, giving us directions, and booking us an extra night! So pleasant, polite and helpful! Don't pass this hotel by! Wonderful place to stay!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Sandy, Oh my - thank you very much for your review and especially for mentioning our Ms. Blanco - we wanted to improve our breakfast and she has been an integral part to making that happen. We can't wait to have her read this review because we all know how hard she works to take care of our morning guests. Thank you again for this great review and spreading the word about us! We look forward to your next stay with us at the Best Western Plus Duncanville!

"old timers reunion"

5
30/10/2016

We walked into the lobby and it smelled so good and we were greeted with smiles and plenty of help. This is our 4th or 5th time to stay at this location. All the flowers were beautiful. We are close to plenty of places to eat also. We slept like babies. WE LOVE IT HERE

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Gayle, Thank you very much for your 5-Star review. We always love to see you return to our hotel. We are also glad that you enjoy our convenient location near so many restaurants. We look forward to your next stay at our Best Western Plus Hotel in Duncanville TX .

"Comfortable night"

4
29/10/2016

Had to stop overnight on the way to Austin & found this property through Hotwire. Staff was friendly, the room was clean, and it was located near the highway without being noisy. Breakfast was included and they had a good selection of hot and cold items. Free parking, too.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Littlesong, We thank you for your review. We hope your stop with us was fulfilling and restful - maybe next time we can earn a 5-star review!!

"clean and efficient"

4
24/10/2016

I enjoyed the 2 free beers for happy hour every night provided by the front desk. (no bar or restaurant in this hotel) $15-20 Lyft to downtown Dallas and walking distance to Pappadeuxs seafood restaurant that I thought was phenominal.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Anthony, Thank you very much for your review! We are glad that you enjoyed our convenient location to downtown and many walkable restaurants around us. We look forward to seeing you again!

"Wow! The extra mile!"

5
19/10/2016

I drive an 18 wheeler. So, I always have to call ahead to make sure they accept Corporate Lodging and have room to park my truck. Pricella answered the phone and took down my info quickly. I had a place to lay my head! Yes! What I didn't expect was the awesome service when I got to the hotel. Pricella walked with me to show me where to park and how to negotiate the surrounding streets. Not only did I receive service with a smile, but the follow through that we need so much these days. I parked, entered the lobby, got my key and information about breakfast (6-9am), and made my way to my room. Best Western Plus never fails to exceed standards. Bravo! Thanks to the entire staff for providing top notch service. I will certainly return!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear J.D.S., Whooo Hooo!! Thank you for the awesome 5-stars! Yes we strive to ensure all of our customers feel welcome - even if you are hauling a big rig and need space to park. We have plenty of parking and near many restaurants that you can walk to without needing to drive your vehicle. Thank you again for mentioning our employees - we LOVE that! Happy trails!

"Great hotel"

5
27/09/2016

Everything you would expect from a Best Western hotel. High class service at an affordable rate! I would highly recommend this hotel to anyone traveling to this area. Location made it very easy to go to and from during our visit.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Dustin, Woo Hoo 5 Stars!! Thank you very much for this awesome review. We work hard to ensure every guest has an amazing stay. Your experience is our goal. Thank you again for sharing your review with the TripAdvisor community. We look forward to your next stay at our hotel in Duncanville TX - the Best Western Plus Duncanville Dallas.

"Family weekend. "

4
25/09/2016

The hotel was nice and clean. Breakfast was good. The room was super cold when we got there. They know that Texas is so hot that they wanted the room to be nice. The outside was very nice and the lobby area was very clean

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Ivannia, Thank you very much for your review. I'm glad you enjoyed your stay with us as well as our new expanded breakfast buffet. We look forward to your next stay at our hotel in Duncanville TX - Best Western Plus Duncanville Dallas.

"Excellent & Affordable"

5
18/09/2016

Friends and I stayed in this hotel for a conference at CFNI....the hotel is conveniently located to our destination with easy access. Everything was extremely comfortable on all fronts...the staff, the rooms, breakfast and parking, We all would recommend this hotel. Thank you for a relaxing time.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear 493cindyk, Woo hoo 5 stars!! Thank you very much for your great review! We are certainly glad you enjoyed our convenient location to CFNI. We look forward to your stay with us.

"Much Needed Night"

4
12/09/2016

My boyfriend and I took a much needed one night stay. Everything was great. We were able to relax and unwind. Spend some much needed quite and quality time together. It was well worth it. The room was comfortable, the breakfast was great. The hotel was very nice.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Tracye, I'm glad you got the rest you needed! Then we know we did our job! We look forward to your next stay at our hotel in Duncanville TX.

"Reunion Stay"

4
10/09/2016

I was at this hotel for a family reunion. Overall, it was clean and the staff was pleasant and helpful. Our group really found it convenient to be next to Luby's where our entire group was able to go for the final day and family meal on Sunday.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear F7252GQlisad, Thank you so much for your review! We are glad you enjoyed our convenient location to Luby's. We look forward to seeing you next time!

"Would not recommend "

2
23/08/2016

I usually stay at the regular Best Westerns but decided to stay here last night and being a BW Plus didn't make it any nicer. The breakfast was awful. Eggs were hard, bananas were black, and bacon was rubbery. They had a yogurt dispenser that was out and not a worker in site. I will not be back.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Jeremy, Thank you for your feedback. First of all let me apologize for this and please allow me to share a timeline of events. Our breakfast attendant had been at work since 6:00a. She had left the breakfast area at 7:49a and returned at 7:52a to tend to another guest needing extra towels. During this time, our front desk agent was present at the desk and watching over breakfast. We see you enter the breakfast area at 7:50a and leave after 23sec. The yogurt machine had just run out just prior to your entry but was refilled at 7:55a by our breakfast attendant. For this I do apologize for the delay. On the camera footage, I do see yellow bananas - so maybe they were fully ripe, but I do not see black bananas. I do not see you take a serving of eggs or bacon. So I do invite you back to try our yogurt and our eggs with bacon or sausage depending on which day it is. We do try to deliver the best experience, but with so many items on our breakfast buffet, it may take us 1-4min to refill an item as cooking times vary for the various items. We thank you for your patience and for your understanding.

"Nice place"

4
18/08/2016

great stay, no problems, breakfast was free, hot and filling with a good selection. Beds were soft and comfortable. Room was clean and well kept. I do not have much else to say but a min of two hundred characters is required so here it is!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Jason, I did not know that reviews needed a min of 200 char! Awesome review and we hope we can earn a 5-star review next time!

"Very nice place and great service"

5
15/08/2016

Have been to a number of hotels in the area until we decided on this one a number of years back. Pankaj and his staff have become friends and there seems to be new updates every time I visit. Excellent service and very courteous staff , very clean. Very good product at reasonable prices. Brian Ontario Canada

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Brian, Always a pleasure serving you during your visit to our area!

"Excellent place to stay"

5
15/08/2016

Best place to stay in the area. The price is reasonable. For the price the quality of the room and service is incredible. I'd highly recommend staying at this hotel if you are traveling to this area. Thank you!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Crosby, Another 5-stars!! Thank you very much for the great review and kind words. We will see you next time at our hotel in Duncanville TX Best Western Plus Duncanville Dallas.

"Outstanding Service"

5
10/08/2016

Everything was outstanding, from the greeting to the checkout. The service was great. The front desk clerk was very helpful and friendly. The hotel manager helped with a correction on my bill. The room was very comfortable and spacious. The free full breakfast is a plus with delicious home made waffles.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Awesome 5-star review! I'm glad you enjoyed our Make Your Own Waffle toppings bar! We look forward to your next stay our hotel in Duncanville TX Best Western Plus Duncanville.

"My Stay"

5
04/08/2016

Best Western is a fantastic hotel. It never fails to go above and beyond expectations. The hotel staff is always polite, noise is always at a minimum and a restaurant with the most delicious food conveniently placed by its side.

"Best Western"

5
28/07/2016

Hotel was nice with friendly staff. I arrived late but they called to make sure I was still coming to check in, and informed me my room was waiting. I would recommend to anyone, who is looking for a great place to stay for the money.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Rhonda, Woo Hooo!! Thank you very much for the great comments. We work hard to ensure every guest has a great stay. Thank you again for choosing our hotel in Duncanville TX the Best Western Plus Duncanville Dallas.

"Overall please"

4
24/07/2016

Other than the room temperature being turned down extremely to far every day it was a good stay. Maids should pay attention to how the guest sets it. I was moved to this hotel after another hotel overbooked for our meetings.

"Very nice staff"

4
18/07/2016

Staff at Best Western Plus Duncanville are all nice. Especially the manager always greets with welcoming us even though we are a big group of young people. We appreciate that every year we stay there.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear ICCDallas, Thank you for returning back to our hotel. We enjoy seeing you every year at our hotel. We love your group and especially love what you do for your kids. You are an awesome role model for future generations, and we are lucky to have met you and your husband. Sincerely,

"2016"

5
10/07/2016

This is an excellent hotel -- wonderful breakfast and rooms -- very quiet and safe for sleeping. We stay here whenever we are traveling in Texas. This is a well managed hotel with professional and caring staff

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Judy, Woo Hooo on the 5 stars!! We love to see this! Thank you for making my staff's day! We truly appreciate your warm comments and look forward to your next stay at our hotel here in Duncanville TX at the Best Western Plus Duncanville Dallas .

"Good place to stay"

4
08/07/2016

Good place to stay close to Dallas and surrounding area's I would come back to this hotel again. Staff was friendly and helpful and rooms were clean. Close to the Dallas area so driving in isn't so bad about 20 minutes or so to get into Dallas and see the sites around the city. Pool was a plus and price of the stay was well worth the drive compared to what the hotels in Dallas were asking.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Daniel, Thank you for your review and for enjoying the convenience of our location. We really appreciate you choosing our hotel and look forward to your next stay with us.

"Surprised--"

4
07/07/2016

Almost every hotel was sold out for the weekend that I needed and I felt that I had to 'settle' for the Best Western Plus. I am happy to say I don't feel like I settled at all. The staff was pleasant and the hotel was clean and inviting. The room and bathroom were clean and spacious and there was a good variety of items offered at the breakfast buffet. I will not be quite as likely to bypass the Best Western logo quite as quickly as I have in the past.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Shana, Thank you very much for staying with us. I'm glad you enjoyed your stay and look forward to your next visit to our hotel in Duncanville, TX - the Best Western Plus Duncanville Dallas .

"Comparable"

4
24/06/2016

Rooms, decor, staff, breakfast and amenities comparable to HI Express or Comfort Suites. Only complaint would be price...I feel it was about $30-40 overpriced. Stayed for my father's funeral. Staff was friendly & accommodating.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear H5515NJterryb, Thank you for comments. We try to offer the best value for our rooms and are competitively priced in our market. Please do check the prices of other hotels in our area and you will see that we are very similar to others. We look forward to your next stay with us and remember to check for Best Western Rewards member only pricing. This way we can offer even better value to clients.

"AWESOME"

5
14/06/2016

Clean , inviting and a pleasurable stay. 2 thumbs up and I recommend anyone to stay here for comfort. The breakfast was awesome and a good way to kick off your morning. Will always be my first choice in the area also in a safe place as well.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Jamaal, I'm really glad you enjoyed your stay and noticed our new breakfast menu. Take care!

"room"

5
13/06/2016

Very accommodating, clean, worth the money. Staff very friendly and professional. Breakfast was everything they said it would be. Kitchen staff very attentive to food getting low and keeping area clean and clutter free.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Irma, Thank you for your comments and noticing our new expanded breakfast menu. Our morning team works hard to make sure you are ready for your day! We look forward to next stay at our hotel in Duncanville .

"Weekend getaway "

5
10/06/2016

Enjoyed my stay there. Loved how the entire hotel is 100% non smoking and non pets. Breakfast was great Yogurt machine was awesome. I want one for home. King bed was comfortable. Walk in shower was spacious. The front desk was very attentive and answered all the questions I had. We be back soon.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Awesome! I'm glad you enjoyed our new build your own yogurt parfait station. It's a hit with all of our guests. We look forward to your next stay at our hotel in Duncanville TX - the Best Western Plus Duncanville Dallas.

"Great Customer Service"

3
03/06/2016

The customer service was great because they allowed us to check in early after a long day of traveling. I only have one complaint and that is the shower in our room was less than desirable. A simple repair and cleaning the grout could fix the issue.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Faith - Thank you for your comments. We were running a little behind on our deep cleaning schedule, but now we should be back on schedule. We look forward to your next stay.

"First Time Traveler to Dallas Area"

4
21/05/2016

Well, when you google Duncanville Dallas I found a real mix of reviews. I will say THIS hotel was just great! I got the best hospitality I have ever gotten from this a hotel. The room was clean...very clean! The bed was so comfortable, I had traveled down for training with work and they took care of my transportation. Jesse, our driver was honest and knowledgeable of the area on where to eat and where to stay away from.The night i checked, after the flight and shuttle to the hotel, the sweetheart behind the counter was so nice! I wish i would have gotten her name! ALL the staff was wonderful! Checking in and out was a breeze! I would highly recommend this hotel to anyone staying in the Dallas Metropolitan area!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear RedRondar, Thank you for choosing our hotel. I'm glad you enjoyed our award winning hospitality. We look forward to hosting you and your group again in the near future.

"Still A First Rate Place to Stay"

4
16/05/2016

We have stayed at this Best Western Plus a number of times and they have always met or exceeded our expectations. The hotel is clean, quiet and the staff is first rate. We were in the Dallas area visiting family and we checked in for the weekend. The front desk offered to move us to the first floor (originally on the 2nd floor) because my mother uses a walker. We thought that was nice and accepted their kind offer. Not long after checking in we noticed ants crawling on the walls and bathroom floor. We called the front desk and they offered to move us to another room or come in and exterminate. Since we were leaving for a good while, we elected to have them come in and treat for the problem. When we returned the problem was resolved. We always judge a place not so much on what they do when everything is fine, but how they react when you have an issue. This staff is first rate and quickly resolved the problem. I have to mention their breakfast area which is always inviting, clean and they have an excellent selection to complement everyone's eating requirements. If I wasn't now retired, I'd be staying here on all visits to Dallas. They offer everything I could ask for ... and then some.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Bohste, Thank you for returning back to your hotel. We truly appreciate you coming back after several years! We are glad our staff responded to your needs especially to assist your mother who uses a walker. We look forward to making your next stay with us equally enjoyable.

"Great Customer Service Wins Every Time"

4
03/05/2016

I actually had an issue when I stayed at this hotel BUT the manager and staff was so accommodating and rushed to solve the issue that it is not worth mentioning. I don't expect everything to be perfect but at the end of the day I do expect great customer service which I did receive. Overall, I would recommend this hotel.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Jwafeeq, Thank you for your review. I am glad you allowed our staff to address any of your concerns promptly. Thank you again for choosing our hotel in Duncanville TX.

"Beautiful Hotel & Great Staff"

5
16/04/2016

The interior and exterior of the hotel were very appealing and colorful. During our entire stay the staff were friendly and the room was comfortable. Breakfast in the morning had so many options to choose from and the entire hotel was neatly kept. We were within minutes from multiple restaurants and even a Walmart, and being near the highway it was an easy drive to the Dallas area. We will definitely be coming back!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Alexis, Thank you very much for your review and noticing the many options we have on our breakfast buffet. We are glad you enjoyed your stay at our hotel in Duncanville, TX.

"Best Western Duncanville"

5
02/04/2016

The staff is wonderfully accommodating at this hotel, always making sure things are going well and you have everything you need. Breakfast has a good variety of items and great coffee!! Check In and Check Out were quick and correct.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Debra, Thank you very much for your review. I'm glad you enjoyed our coffee! I'm a coffee drinker myself and will not tolerate that cheap stuff! I'm also glad you enjoyed our breakfast buffet with our new signature BW Plus Breakfast. We look forward to your next stay with us.

"Very clean"

5
31/03/2016

Enjoy our stay at BWP Duncanville, rooms were a nice size and the bed was comfortable, bathroom with walk in shower was roomy. Enjoyed the 42 inch t.v.??. We were on the 2nd floor which was very quiet and walking distance to Luby's was perfect. Breakfast at BWP was good and the hotel lobby was beautiful. Staff was very friendly. Definitely would stay here again??

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Jozelle, We are glad you enjoyed our new 42in LED TVs. Our location next to Luby's Restaurant is perfect for those who want the convenience of walking across a sidewalk to a neighboring restaurant. We look forward to seeing you again.

"Great Hotel"

5
24/03/2016

Best Western PLUS Duncanville Dallas is a great hotel. It's beautiful; the staff are extremely helpful; and it is located in an easy to get to Dallas location. I went to the Medieval Times and it took only about 30 minutes to get there. My two nights' stay was awesome.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Carmen, We are glad you enjoyed our convenient location to Medieval Times and Downtown Dallas. We are very close to other major attractions in the Dallas area. We are glad our team here made your trip worthwhile. We look forward to seeing you and your family again at our Hotel In Duncanville TX - the Best Western Plus Duncanville Dallas.

"Spring Break Best Western"

5
19/03/2016

This hotel was not only beautiful but very inviting. Location was perfect. Staff went above and beyond for my family & I as we arrived very late and we received a late check out. We did not have the honor of trying breakfast as we slept in but staff had offered to make us a Grab N Go Bag to hold us. I would definitely fr come d this hotel to all my friends and family. We will definitely return. Thank you to the staff at Best Western Plus Duncanville for making our stay home away from home!!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Patty, Thank you very much for your review. We are glad you enjoyed your stay with us especially after getting into our hotel so late. We always try to accommodate our guests by offering a late check-out if it's available. I'm glad your family had a restful night's sleep and got back onto the road! Take care and we look forward to your next visit to our hotel in Duncanville TX the Best Western Plus Duncanville.

"above average Best Western"

5
18/03/2016

Even though an older hotel, it feels that it has been renovated - very clean. Staff was most accommodating. A very good hotel that is convenient to the airports (both DFW and Love field). Only negative was the noisy vending machines on the hall. Get a room far away from them.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear EA R, Thank you for noticing our renovations and our attentive staff. We are only 40min from DFW and 20min from Love Field Airport. So either airport is conveniently located to allow you more time to rest and prep for your next day. We look forward to your next stay with us at our hotel in Duncanville, TX at the Best Western Plus Duncanville

"senionyer"

4
12/03/2016

hotel was very clean and staff was helpful located in a good spot with nearby shopping bed was comfortable Lobby was large and had hotel had many handicapped parking spots our handicapped room was large and accommodating

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Senioryer, Thank you for your review and I'm glad you enjoyed our spacious lobby and ample parking. I'm really happy you found our accessible rooms accommodating to your needs as well as our hotel. We look forward to your next trip to our hotel in Duncanville, TX at the Best Western Plus Duncanville Dallas hotel.

"Better than expected "

4
09/03/2016

I am a hotel snob. The hotel I usually book at when traveling to Dallas had no availability. Since I knew I would only be sleeping there 1 night I took a chance on Best Western. I was pleasantly surprised. I was greeted immediately when I walked through the door. The hotel was clean and updated. I had a room on 2nd floor. It was quiet and very nice. Shower alone should get 5 stars. I will start using this hotel when I come to the area for business.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Tianna, Thank you for being honest and truthful. We especially like guests like yourselves who demand nothing but the best for themselves when they travel. That is where we shine! Thank you again for your review and we look forward to your next trip to our area.

"Hotel is Not Well Maintained"

1
01/03/2016

I have stayed at this hotel several times over the years; however, during the last stay, I noticed a marked change. The carpets were filthy, not only in the lobby but on the room floors. Also the hotel staff was not friendly. It appears there has been a change in management or ownership. This hotel no longer measures up to the Best Western standards and I will not stay here again.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Teresag, I'm sorry that you experienced our hotel in the condition it was back in January. I have to admit, there was a brief moment where our lobby and hallway carpets were overdue for their cleaning. Typically January is the month where we perform one of our deep clean cycles. We also received a new carpet machine which replaced our older one. So now we can have more staff members cleaning any spots that they see on our carpets. Luckily, as you can see our more recent reviews, our carpets and hotel is back on track delivering the excellent service and experience our guests expect. Thank you again for your review and we look forward to seeing again in the future.

"Great location "

5
29/02/2016

Love the location of the hotel. Not too close, not far from Dallas. Nice comfortable King size bed with a sofa. The walk in shower is very roomy. The complimentary breakfast was great. Fresh cut fruit was outstanding. For my Platinum status I was offered express check-in and express checkout.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Rob4rmDallas, Thank you for wonderful review. We are glad our location was convenient to your business location. Thank you again for being a Platinum member with Best Western Rewards. We truly thank you for your loyalty to our hotel and to our brand. We look forward to your next stay at the Best Western Plus Duncanville Dallas.

"Business"

5
29/02/2016

My night stay was great. The bed was very comfortable room was quite. The breakfast was better than going over to Micky D The ease of getting in and out with my big rig I will consider staying here again whenever I am in the area.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Ricky K, I'm very happy to hear that our breakfast exceeded your expectations! We have plenty of vehicle parking and can accommodate large RVs, boats, and trailers on property. We look forward to your next stay with us at our hotel in Duncanville TX at the Best Western Plus Duncanville Dallas.

"Perfectly pleasant!"

5
17/02/2016

We had a great stay at this hotel. A friend and her young daughter and my young son and I stayed in a room with double queen beds while in town for a basketball tournament. The hotel was very near to the rec center and Bob Knight Fieldhouse. Check-in and check-out were quick and simple. The staff were friendly and most helpful. The room was clean, comfortable, and quiet. It could not have been a more pleasant stay...other than having better toilet paper. Come on. Splurge a little on the toilet paper. :) We also enjoyed the use of your hot tub, room refrigerator, complimentary toothbrush/paste packet/pick, Foosball table, and breakfast area. Thank you for making it a nice weekend for us.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Ann, Thank you for your review. I'm glad you found our location near the Duncanville Fieldhouse very convenient. It allows parents to drop off their kids, run back to their room, rest up for their child's game, then be back in time for that championship game. We are constantly looking at new ways to improve and appreciate your comments. We look forward to your next stay with us at our Hotel in Duncanville TX.

"Some Down Time"

5
13/02/2016

Robert Aleman and his staff have been wonderful it's been an excellent stay. It's home for us. Rooms cleaned, Breakfast was awesome!!!! These people make our stays perfect. We have been stay here for the last 6 months. Thank you Robert. Reyes Sanchez and Lisa Marie Clark

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Lisa Maria Clark, Thank you for your review. Our staff LOVES it when you call out a person for great service. They truly enjoy this! We look forward to your next stay with us.

"Great Place!!"

5
09/02/2016

We stay here 30 to 60 days per year, wouldn't consider any place else. Pankaj and his staff have always went out of their way to make us feels at home and take care of any and all of our needs. Rooms are very clean, breakfast is always fresh. I have been staying here for a good number of years. My employees and I are treated like personal friends and have even had Pankaj and his family visit us at our office in Canada. Real friends, great people. I highly recommend anyone gets to know them and their hotel!! Brian L. GMB Industries, Toronto ON

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Brian, It is always a sincere pleasure to host you and your team at our hotel. We look forward to seeing you again at our hotel in Duncanville, TX. Sincerely, Your friends and family at the Best Western Plus Duncanville Dallas

"Very Good!!!!!!"

4
08/02/2016

Every time I have stayed at this Hotel I have been very pleased. The staff have always been friendly and ready to serve. The rooms are clean and large. The pool is very nice. I'll always stay at this location when in the area.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear ArrowheadTX, Thank you very much for your review. Our staff is always eager to serve and answer any questions you may have. So I'm glad you experienced this as well as our ultra clean rooms at our Duncanville TX hotel. We look forward to your next visit to Best Western Plus Duncanville Dallas.

"Could be a lot better"

2
08/02/2016

I would not recommend this hotel to anyone. The room was musty, had poor ventilation, and the windows didn't open. I couldn't get the heat to turn on the first night and had to wait until the next morning for someone to help me. The registration clerks were rarely at the desk and I waited 20 minutes for someone to show up to check me out.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Thea W, Thank you for your review for our hotel. I apologize that our windows do not open, but that is for our hotel guests' safety. We wouldn't want something or someone to accidentally fall out of a 3-story window. I have on record that our hotel staff was notified the morning after your check-in about your room heater. I'm glad it was a simple fix as raising the temperature and switching from Cool to Heat on the thermostat. I apologize that this month we have had unseasonably warm temperatures followed by cold nights. So it's AC by day and Heater by night. Our front desk is staffed 24hrs. Of course I stress to all of my staff that we must help or answer any questions a guest may have. So this may require our staff to temporarily leave their station to assist another guest in need. We take get pride with our rooms smelling clean and fresh. I do apologize if yours was not in this condition. However, I do ask that you simply call our staff and alert them to any issues right away as we are happy to assist. Take care and we look forward to your next visit to our Duncanville TX hotel.

"Very clean"

5
05/02/2016

It's a really nice and clean hotel. The room was big. Sheets clean. Staff was friendly. I would recommend it to anyone staying in this area. Really nicely surprised. Pretty cheap for what you get. Pretty close to downtown Dallas

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Bahaaamba, We are really glad you enjoyed our ultra clean hotel. We are always competitively priced and if you don't like what you see online, always give us a call to see if any other promotions are available. As the cheapest price is typically may not always be available online. We look forward to hosting you again at our Hotel in Duncanville TX at the Best Western Plus Duncanville.

"Overcharged"

1
30/01/2016

I have been overcharged by $412 and is still struggling to get it back, every time they say they have reversed it,but still struggling. I have emailed and called so many times ,it is not funny anymore.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear AndremU4102EM, Thank you very much for your comments and an opportunity to review this specific matter. I have reviewed the credit card transaction details and see that on the morning of Wed, Jan 6, a person in your room came by the front desk and informed us that they are checking out. So our front desk charged your card for the 1 night of $100.84 and the balance of $437.96 was reversed back to your card. Then about an 1hr later, we are informed that no, your room will not be checking out and instead you will continue to stay. So your reservation was reinstated and your card was incremented $412.96 to cover the remaining days making your total stay 5 nights. So only one charge was posted to your card totalling $513.80. If you are seeing $412.96 as another charge, then you should contact your bank with a copy of our receipt to request them to review the transaction as the error is not on our end. This appears to be an error on the bank's side. If your bank needs more documentation, then I'm happy to provide them with any information that they need, but the receipt you should have should suffice as there are no other charges on your account. Please feel free to contact me directly to resolve this issue. Also, please let me know who else you had emailed here at the property as the only record we have of your issue is this tripadvisor posting. We work very hard to ensure each and every guest stay goes smoothly. In the event of any discrepancy, I just would like to remind the tripadvisor community to try to contact the management at the hotel directly to resolve a matter. As typically, we can resolve a matter very quickly by getting to the root cause quickly. My staff is very responsive and typically will forward me any concerns right away. Thank you again for your contribution to the tripadvisor.com community.

"Better than expected."

4
08/01/2016

Booked through discount site and got a great price for the area, considering how close it was to everything I wanted to see in 3 days/2nights. Originally booked for me and my wife, but then added my nephew without making any changes. Robert at the Front Desk caught my mistake and changed us to double queens without any charges, this could have been considered an upgrade at other hotels. The room was clean and enjoyable, even facing the main road, I could not hear any traffic, which was awesome. The breakfast variety is very complete: waffles, scrambled eggs, muffins, sausage, bacon, toast, bagels, juice, fruits, yogurt, coffee, etc (complimentary). They have 2 computers from where you can print your boarding pass. They have soda machines on all floors and variety machine on 1st floor. Overall really good, better than some 3.5 and higher from other chains.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Carlos, Thank you very much for your response. I am glad our staff was able to accommodate any of your changes. We work hard to ensure every guest experience is a positive one. Please take care and we look forward to your next visit.

"Wait! What?!"

4
05/01/2016

This review is mixed. The hotel and room were fine. The location is near restaurants and other conveniences and that's great. I was however, disappointed as a business traveler. This hotel advertised a business center! Unfortunately, it costs money to conduct your business here! If you need to send a fax, or make copies, the charge is $1.00 per page (even if you are a rewards member)! Additionally, the internet is dreadfully slow!! If you are traveling for business make another selection!!!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear VCH_13, I am glad you enjoyed our location especially being clost to so many restaurants. We will review our fax charges and see if our new long distance calling plan supports a higher volume of faxes which would provide a lower charge to our guests. Our fax rates have been modeled after many of the local businesses and deemed to be the market rate; however, we will revisit this pricing to see if it is still within market guidelines. Thank you again for your feedback.

"One of my favorites"

4
13/12/2015

I travel for business regularly. This is a great place to stay if you are headed to the south side of Dallas. This is a tough area to find a good hotel in. Staff are exceptional. It's very clean, quiet and has a good breakfast. It's right off the freeway, but set back far enough that you have good freeway access without the freeway noise.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Timmerle, Thank you very much for the wonderful review. It is always a sincere pleasure welcoming you back to our hotel every time. We look forward to seeing you next time at our Duncanville TX hotel.

"people with attitud"

5
10/12/2015

i have dnd sign in my room i went to the housekeeping which was working and that floor and ask her just for fresh towels she not even respond to me when i said goodmorning but instead she start ask me stupid questios in very rude tone .. i when to the front desk i ask for towels and also they have the same attitude very bad for a best western brand the room was clean and comfy very nice hotel i don't have any complaint about that but seriously they should be have a training about care a guest

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Henry, Thank you very much for your feedback and we will use it for staff development. We look forward to your next visit to our Best Western Plus Duncanville hotel.

"For business its Good"

4
25/11/2015

Nice hotel for business, they have free wifi, direct tv with a huge programming and free breakfast all mornings. Close to highways and like 20 minutes from DFW airport. Its has a poorly gym equipment that need replacement, pool and hot tub that i didnt try it and also they have drier and washer machine on each floor i guess, they have snack machines algo, ice, etc.

"Denyce from chicago"

5
27/10/2015

I have been to this hotel for the last 7 weeks. They have a very professional staff. Since I have been here so many times they know me by name. Robert is personable and nice. My room is clean and tidy. The breakfast is fresh and hot. I love love love this hotel!! Highly recommend this hotel!!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Denyce, Thank you very much for your great comments. We have really enjoyed hosting you while you travel into our area. Our Best Western Plus Duncanville TX Hotel is conveniently located near many restaurants and business points of interest. We look forward to your next stay!

"Best front desk"

5
24/10/2015

This was my first time in Texas, so a little confused and unsure regarding what and where to eat and visit. The young lady at the front desk "Cecilia" is by far the BEST I have ever encountered in my many hotel stays! She was cheerful and helpful in her suggestions for eating out and places to visit. She made my stay most excellent! So kudos to Cecilia :) Brian from Seattle

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Brian, Thank you very much for commenting on our staff. Our team loves to hear a specific call out from our guests! That makes our job that much more enjoyable. We look forward to seeing you again in the future at our hotel here in Duncanville Texas.

"Below OK"

2
09/10/2015

The hotel is conveniently located for my business travel, but other than that not good. The room had ants in the bathroom. When I told house-keeping on the way out for dinner I was assured they would be taken care of. Came back from dinner....ants in the bathroom. No other rooms to move me to. The breakfast bar was disappointing. Stale bagels and watered down juices. They need to put a bit of effort into this as it is one of the last memories guests have prior to check-out.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear goldstamping, I wanted to thank you for your review and comments. I wanted to assure you that we take your comments very seriously and take immediate action on anything affecting a guest's stay. Our housekeeping department did treat the affected area for ants, but as you can tell, it was not effective. We had to call the big guns - as we use Orkin as our routine pest control vendor. We did get those pesky ants to check-out from that room! We also sealed up the little crevice that those ants were using. As far the juice - we have a service call into our juice vendor to come and check the dilution ratio on their machine. The machine isn't due for service for another few weeks, but we will get them out to double check the settings. Thank you again for your comments.

"Great Place for Meetings and Small Events"

5
06/10/2015

Our Experience was excellent at this Best Western. We had a brunch in the banquet meeting room. Mr. Lad and his staff were very nice and professional. The lobby area is well kept and decorated nicely. Our guest were so impressed with the room and surprised that this type of service was offered at this location. The staff went out of their way to accommodate us. We will definitely look to have other events at this location!

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Valerie, Thank you very much for your comments about your event held at our hotel. We very much enjoyed helping you put on a great event for your church. We look forward to hosting another one of your events in the future.

"DO NOT STAY AT BEST WESTERN DUNCANVILLE"

1
05/10/2015

My experience at the BW Duncanville was awful! It began with a phone call for the reservation. First, the lady was short with me, we had a group reservation for a large family reunion and I called a few days late of the "deadline" and they would not honor the rate. I rented two rooms for two nights, approx. $500 for stay. I also asked about utilizing my CLC card, she said CLC would be honored at check-in. At check-in, the front desk guy, whose name tag said "manager" was not welcoming at all. I requested discount with CLC, he told us rooms were overbooked and he could not allow the CLC discount. Then another customer checked in behind us and she asked if they had any rooms available, he said yes...so obviously not overbooked. Did he lie to me? The rooms were mediocre, the beds are hard. I could not believe the poor quality of the construction in the bathrooms, tiles were loose, grout was falling out of joints. Your hotel will be falling apart and then Best Western will pay for poor management at that point. I will not stay at this hotel ever again, nor recommend to my friends and colleagues. After this experience Best Western will be last on my list of choices.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Ashley T, I sincerely apologize for this experience, but perhaps I could shed some more light on this situation so others may make an informed decision. When a family requests a group rate, there is an expiration date associated with that group rate. When you had called, the group rate had expired. So our front desk sales personnel extended to you the lowest rate available at the time. With regards to a CLC billing discount, as you may know, this is a travel management program available to large companies for their employees traveling on business and is billed back to their respective companies. Our hotel allocates a certain number of rooms for this program. Once it is filled, we are unable to take in more. Furthermore, my understanding of this corporate program is that it is strictly for business use as the hotel bills the employee's company. So in this case, this discount wouldn't apply as you were traveling for personal reasons. So your company would have been very upset at us had we billed them for your personal stay. I also wanted to thank you about mentioning the loose grout in your bathroom - we noticed there were 2 small one inch tiles where the tub meets the ground. We will get this scheduled for repair - luckily it is a minor repair. But thank you again for bringing it to our attention.

"Average for Best Western Chain"

3
05/10/2015

Ask for a room that is away from the front entrance. 2nd floor room near main entrance was noisy due to activity in and out of the hotel. Breakfast area was very small but interior of lobby was neat and nice.

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Hensaustin, Holy 50 reviews! I wanted to thank you for writing this review. I do apologize for the noisy guests at the entrance of our hotel. After reviewing our camera footage, it appears there just outside smoking as we are 100% non-smoking, but perhaps they got a bit loud during their discussions. I do ask that either at our hotel or any hotel, you do call the front desk and mention this issue as we have staff available 24hrs. Sometimes other guests do not realize that they are bothering others. For this I truly apologize.

"Super clean but minor maintanance issues"

4
03/10/2015

My daughter and I were visiting to attend the State Fair of Texas and stayed here for two nights. I had good first impressions with the lobby and the very nice front desk lady. We asked for a quiet room with working wifi since daughter had a grad school assignment to submit. We had a little trouble with the wifi but eventually she got it running and was able to submit her work. Our first night was very quiet but there was a crying child and some pounding the second night; minor irritant. Also, we ran into minor maintenance issues which when added together were kind of surprising: a three foot crack in window (I reported it right away and the lady at the desk assured me the windows were double-paned and offered to move us), gaping holes where two of the three ceiling sprinklers were, a chip in the tub floor (about a dime sized), and two minor rips in curtain. None of these would cause me not to stay here again, I would. But when added together... The mitigating factor was that the room was VERY clean and the two front desk ladies we encountered were super nice so I would stay here again (unless I ever run into maintenance issues again).

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Susan M, Wow - 68reviews! That is awesome! I'm so glad you had a chance to come up to Dallas for the State Fair of Texas. We are conveniently located just minutes from downtown so you can rest away from all of the traffic! Thank you for mentioning these maintenance items. We will get these addressed right away.

"Best Hotel"

5
02/10/2015

it was my first time staying at this hotel, and I got to say that I liked it, because it is a very quiet place, you can actually sleep, not like other hotels that I stayed. The room is very clean, all organized, Very good service. Loved it...

BW_DL, General Manager at BEST WESTERN PLUS Duncanville Dallas, responded to this review
Dear Crystal, Thank you for joining the tripadvisor community with your first review! We are glad you enjoyed our clean, organized rooms. I'm also glad you mentioned you got a nice, restful night's rest. We are in the business of getting you rested and ready for your next day. We look forward to your next stay.