Best Western Corona Hotel & Suites, Corona

bottom line this place is ok but will charge you for a room then claim they made a error and not tell you then charge you a smaller fee of 40-60 in the middle of the night and wil give you a excuse of the front desk maid a error now you are stuck with a fee or fee agreed on.

Best western is probably the least exciting time to stay at due to customer service is hit and miss more like a mess and every room I stayed it I've had to scrub clean and remove other peoples body fluids pubic hairs and make up all over the towels

This hotel is nice and very quaint. Beds and pillows are very comfortable. The surroundings gives you a feel of the wilderness. The amenities are good. The pool/courtyard is nicely landscaped. Front desk staff Keile was exceptional. She was very professional, caring and listened to my needs. I would stay here again.

This hotel is one of my favorite to go to they have friendly staff who are helpful. The rooms are clean and spacious. The breakfast is the best I had compared to other hotels I have been to. What a great experience.

I enjoy this location. The area is beautiful with fuel, fast food, restaurants, grocery, and 91 freeway right here. The staff is usually very nice. They offer a continental breakfast which is good and internet which I had no issues with, yay! I come here at least once a year for many years.

Staff was great. Make sure to ask for the rooms without carpet. The orginal room they put us in the carpet was gross and we requested non smoking but the room smelled like strong smoke. We called the front desk and they were able to move us right of way. In our new room the toilet was clogged we called front desk they made me go get the plunger and do the fixing myself and return the plunger back to the lobby. I guess they don't have a maintenance person? Either way the staff was great but little hickups

Great location easy to get in and out of Interstate. Big room, lots of space to move around. Had lots of great options for breakfast. Save us at least $60-&70 dollars if we would of ate at Denny's. Great court yard with BBQ area and pool. We'll be staying here again for sure.

The housekeeping staff hit my parked car with the towel cart in the parking lot. She apologized that she damaged my car with dent and chipped and said that the towel cart brake is broken. The day after I called the hotel manager About this incident. Manager said that the housekeeper confessed this but he has not believe that this accident happens in his hotel parking and that I'm lying. I told him that he can check the cameras to prove this but he disrespectfully talked to me said he can not do anything and hung up. I talked to their customer relation and reported this but they did not help me either. It was an unsafe and unpleasant stay for us.

I arrived at 12 am to check in for a 5 night stay, While checking in, the front desk attendant was rude and abrupt and even asked me to give an list of the people staying in my rooms. I have never had this done before. We only had 4 people in my party and I provided the list before we were finally checked in. The next morning our rooms had not been clean and we went to request room service and ask for additional towels and pillows. We we did not get room service, The 2nd day, we went again to request room and cleaning service, Again we were told that our rooms could not be cleared until the 3rd day. On the 3rd day, we came to the hotel around 3pm and again requested cleaning and was told that the rooms would be clean that day. Again we came back to our hotel to find the dirty rooms again. This time we were told by the attendant and the manager on the phone that it was their policy was not to clean our room until after the 4th day. If this was their policy, that should have been disclose when I was making my reservation and paying a daily rate of $120 per night. Also then I should have had 4 days supplies of towels and linens and toiletries, Even the Motel 6 and 8 have better services and sanitary practices that this Best Western location. The staffs were not friendly and even rude. I will not recommend to stay here because if you are staying more than one night, your rooms will not get clean.

We found the room very clean and enjoyed the way the hotel is set up (with an outdoor courtyard with tables where we could enjoy meals). All of the staff we encountered were friendly. We felt safe in the hotel.