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Best Western Plus Angel Hotel

Market Place, Chippenham, SN15 3HD Grande Bretagne
Contacter l’hôtel
Contacter l’hôtel
Contacter l’hôtel
TEL : +44 1249652615
4.0 / 5
965 Avis Tripadvisor

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Les points forts de l'hôtel

Activités

Piscine

Services hôtel

Réception 24h/24
Centre de fitness
Wifi gratuite
Piscine intérieure
Parking payant sur place.
Restaurant à proximité
Service d'étage

Services chambre

Cafetière
Sèche-cheveux
Fer et planche à repasser
Les points forts

Activités

Piscine

Services hôtel

Réception 24h/24
Centre de fitness
Wifi gratuite
Piscine intérieure
Parking payant sur place.
Restaurant à proximité
Service d'étage

Services chambre

Cafetière
Sèche-cheveux
Fer et planche à repasser

Description

Le Best Western Plus Angel Hotel est un havre de paix idyllique pour qui cherche repos et détente. Idéalement située à seulement huit kilomètres de la M4 entre Bath et Swindon, notre auberge relais vieille de 400 ans a été agrandie avec beaucoup de goût. Elle offre désormais une salle de sport, une piscine intérieure, un jardin de cour et une aile composée de chambres. Autant de raisons pour y séjourner… sans oublier l’accès Wi-Fi gratuit ! L'élégant Marketplace Restaurant vous aidera à vous sentir chez vous chaque soir. Sans oublier notre personnel chaleureux qui prendra bon soin de vous ! Grâce à notre bar, ajoutez une touche de détente à votre voyage d'affaires : commandez votre boisson préférée et accordez-vous une pause bien méritée dans un cadre magnifique.Nous conseillons aux clients de réserver à l'avance leurs créneaux horaires pour la baignade/les soins directement auprès de l'hôtel au 01249 652615, avant l’arrivée.L'hôtel facture 5 GBP par nuit pour le parking.

Activités

Avis clients

4.0
Basé sur l'avis de 965 voyageurs
Excellent
334
Très bon
333
Moyen
162
Médiocre
75
Horrible
61
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Loved the afternoon tea"
Tony L, 08 Septembre 2024

All round this was a great stay. Good value with a wonderful afternoon tea. Staff were very friendly. The breakfast, which was included, was very nice. Parking was also included. We were attending an event nearby and the hotel was a perfect location for us.

"Good location and friendly staff"
LynneJ959, 05 Septembre 2024

Worth the upgrade to the four poster room as it was very spacious. Hotel staff are friendly and helpful. They had a large party for dinner which caused a long delay for our meal but staff worked hard to deal with it. Enjoyed the swim in the morning and buffet breakfast. A suggestion for hotel would be to upgrade the orange juice for breakfast.

"Great hotel, great food and excellent staff."
Mrs_HP_77, 31 Août 2024

I had a one night stay here before attending a conference at a nearby venue. The hotel was clean and had a really relaxed atmosphere. I ate in the restaurant and the food was fantastic. The staff were incredibly friendly and made sure that the guests who were eating were well looked after, seating us away from a group of adults and 'lively' children I felt was a considerate touch which showed their understanding of the needs of all those in the area at the time. The room met my needs - I imagine it is one of their adapted rooms which wasn't a requirement, this did mean I could step easily into a lowered bath to enjoy what turned out to be a rather impressive shower! The location of the room meant that I had the 2 main entrances to the block on both sides of the room (one from the courtyard and one off the main corridor) so it was at times noisy when people were entering/leaving the building with the heavy doors banging but this didn't disturb my sleep. I had issue at the end of my stay with paying for my evening meal that night before (had paid for dinner, bed and breakfast) and due to the timings I was not able to take things further at check out, however an email sent once I had returned home was dealt with swiftly and the relevant refund issued promptly. I was really impressed with the hotel, the restaurant and the staff. I would definitely stay here again if I was needing to stay locally and my experience has made me add Best Western hotels to my list of hotels that I would look at for future stays in other areas.

"Great Brunch "
JayBateson, 21 Août 2024

Popped in here for Brunch. Credit where credit is due. Brunch was amazing, good quality and perfectly cooked. Staff also very attentive and accomodating. Would highly recommend a visit especially with a new lunch and evening menu having been launched.

"Lovely stay"
Richard F, 13 Août 2024

Lovely hotel in the heart of Chippenham. The hotel staff were great and looked after us very well. Unfortunately we had booked a family room but when we arrived we found that the family room was up some stairs which I could not climb because I am disabled and in a wheelchair, but the reception staff were lovely and changed our room for a downstairs disabled room and they put up a z bed for our daughter. The evening meal was nice and so was the breakfast the next morning. Overall we had a lovely stay at The Angel.

"Great hotel and location."
jepstock, 12 Août 2024

Had a one night stay here whilst travelling to London. Lovely, clean and relaxed hotel. Good food and friendly staff. Location was great, right in the heart of the town. Pool was an added bonus. Lovely bar and lounge. Had beer garden also. Would definitely stay again.

"Hotel bar."
bparkercars, 04 Août 2024

Just visited the hotel bar in the morning as nowhere else was open. Only ale was pale, no Guinness and no bar scene, just a lobby. Pleasant enough though. Most other Best Westerns we've visited have had a dedicated bar rather than a "walk through"

"Great location for family gathering and site seeing."
Roger P, 15 Juillet 2024

We came from the US for a wedding, but also to see southwestern England and southern Wales. The hotel provided an inviting, comfortable environment to provide rest, relaxation and gathering of the family and friends. Thank you for providing such an inviting experience for my wife, family members and I.

"Beware noisy nighttime deliveries!"
935andrewn, 12 Juillet 2024

Nice room, clean and comfortable. Our stay was spoilt by a noisy shop delivery outside our window at 2am lasting over an hour. This was in spite of asking for a quiet room. Our complaint was not dealt with satisfactorily by offering any compensation. Restaurant service and quality was not good. Reception was unfriendly, we felt as though we were being a nuisance.

"Overall Good"
jasoneyre2024, 08 Juillet 2024

Clean comfortable and food ok. I have been coming to the Angel for over 10 years and in my opinion it just needs a refresh. I still like it though and have no issues with service given and the location is great for my Business needs

"Grate hotel in fantastic location"
juliemP7760NR, 29 Juin 2024

Just back from 4 nights at this great hotel. Booked through Great Little Breaks and got a fantastic deal. Our room was on the ground floor adjacent to the courtyard garden. Superking bed, table and 2 chairs, great shower. What more could we ask for? Staff very pleasant and helpful, especially Daisy, who was delightful. Our deal included dinner on 1st and 3rd night. Food was fantastic! Our compliments to the chef! Paying for parking wasn't an issue as we knew in advance. A 10 minute walk to the station, allowed us to forget the car, and visit Bath (10 mins by train, £7 return) and Bristol (20 mins away £11) perfect! Chippenham is a a nice quiet little town to wander around too, with plenty of open spaces to enjoy the weather... If I had one, minor negative, it would be to improve the 'voucher' system. Handwritten slips given to us at check in (had to clarify that J had booked the deal twice, to get second voucher). We handed these in at the restaurant on Sunday and Tuesday evenings as required, but then when we came to check out on Thursday, the bill showed costs for the food. Sorted straight away by the reception staff, but just took the edge off our visit a bit.... Easily rectified I'm sure Angel?

"Good hotel let down by no EV chargers and introducing parking charges"
lolls45, 08 Juin 2024

We were returning visitors to this lovely hotel, which has now decided to charge for parking, which is just pure greed. Also no EV chargers is a big let down for us EV users which is why I only gave 3 out of 5. Breakfast was standard hotel buffet let down by cheap orange juice which tasted like orange squash.

"A lovely stay"
nigelaturner, 02 Juin 2024

It was a great couple of days & you're right in the middle of it walking along the river eating lunch or dinner in the village it was so nice

"Great visit: we shall be back"
NorthantsPaul, 22 Mai 2024

My wife and I used the hotel as a base for a weekend away. Train service ( station 10 minutes walk)to Bath is excellent with a journey time of just over 10 minutes, and saves on the hassle of driving and parking in Bath. Hotel is centrally located in Chippenham ( a nice market town) and is clean . Very friendly staff . Evening food is more “ pub” based menu but was fine. Good leisure facilities. Thanks to all: great stay. We shall be back j.

"Great hotel, Great location"
dalesmiff, 20 Mai 2024

Had a perfect stay, hotel was amazing and staff were incredible. Highly recommend. Great location and easy to find with ample parking.

"Wheelchair Access"
lubbertus22, 07 Mai 2024

Lots of doors difficult to access, paving between room and main building very rough, no access to reception or front of the lounge due to steps. Staff excellent and couldn't do enough to help. Main problem for me is that I am confined to a wheelchair so notice things which abled bodied people would not notice.

"Lovely old hotel, much to recommend, some issues with food"
kev20, 06 Mai 2024

We stayed here twice within the past week, breaking up our trip from Devon to the East Midlands and back. Usually we stay at the Premier Inn on the outskirts of the town but that was unavailable so thought we'd try somewhere different. My main concern before we left was the parking, as the Premier Inn has a huge, free, car park. However, on both visits, there were plenty of spaces in the reasonably large car park easily accessible from the road behind. Our room was in the main building of what is a very old Hotel. Creaky and sloping in places and a few stairs to negotiate but, as someone who loves history, absolutely fine. The room itself was lovely, well appointed, quiet and cosy. A bit tired in places after almost 300 years but you expect that. The pool was a big draw with my wife and, although small, was clean and well maintained with extra pool towels provided in the room. There is a small gym, also free to guests. I also cannot fault the staff, who were friendly and helpful. The only issue we had was with the dining. The menu was fairly limited with just a few main courses. Also, on our first visit, two of those mains were unavailable when we sat down to eat at the, relatively, early time of 7.15 pm. Namely, fish and chips and steak. On a limited menu two quite important dishes. We were forced to choose the beef burger which was very good but both felt we'd like to have had more choice. On our return visit it was a Sunday and, again, there was little choice. Just roasts really, which was fine. But, having been serving them for lunch, by the evening some of it was a little over done, the potatoes in particular were quite tough. They also forgot the Yorkshire pudding that was on the menu but, to be fair, did apologise and bring out freshly cooked ones very quickly. The beef and the rest of the vegetables were very good. Breakfasts were good. Nothing spectacular but plenty of choice of hot and cold food. All in all, I can recommend this hotel. The rooms were lovely, the staff nice, the pool good and the price very competitive. The car park costs £5 per day but that is offset by the reasonable room cost for, what are, very nice rooms. The meals we had were fine, just that we'd have liked more choice.

"Great location if you are staying in Chippenham"
richardmyers2024, 03 Mai 2024

Located just off the town centre, within a couple of minutes walk of the main shopping area. Really polite and helpful staff, competitively priced bar prices.

"Wedding Event"
katiespragg2024, 29 Avril 2024

We held our Wedding Reception at The Angel Hotel, Chippenham. The whole event went without a hitch, nothing was too much trouble and the staff could not have been more accommodating. The food was absolutely gorgeous, beautifully presented. All our guests commented on how lovely the whole event was and how smoothly it ran, Thank you to everyone at The Angel

"A real beauty"
Neil B, 26 Avril 2024

Fantastic hotel, comfortable cosy rooms (some exceptional) so while it is a little more expensive than the competition (Travel, Holiday, Premier) the difference is obvious wherever you look. Fantastic airy bar, great staff and the buffet breakfast outstanding.

"Overall experience no more than average"
mps1948, 29 Mars 2024

The location is great, right in the heart of Chippenham, and there was ample parking in the hotel car park at the rear. However, parking is not free, but is charged extra, at £5 per night. The room was a good size, quiet and spacious with a modern bathroom. However, the room got quite stuffy at times, but the windows appeared to be locked, so there was no way of getting some fresh air. I realise that mattresses are a matter of personal preference, but I have to say mine was very bouncy and soft, whereas I prefer a firm and supportive mattress. Unfortunately because of this I didn't sleep at all well. The breakfast was included in our room rate. It was adequate, I suppose, but not brilliant. There were a few simple things that would have made it so much better… warm plates, a better way of keeping the food hot. Also, it would have been nice to have fruit juices without added sugar! There was no decaff option on the coffee machine. When we were checking out at about 9:30am, there was no one on reception, so had to leave the key on the desk. We had two nights for one deal which cost a total £190, including £10 parking. At that reduced rate, it was just OK. I certainly wouldn't want to pay £360 for two nights, as there's so much better available at that price level!

"The low price I was charged caused me to be surprised by the quality."
davidlV5857CM, 22 Mars 2024

A beautiful building that extends far back from its market square facade, through a picturesque courtyard with chalet type rooms, past the swimming pool to an ample car-park, for which I was charged £5 for the night. I stayed in one of the rooms in the swimming pool/gym block. Rooms are a mixture of old and new and well equipped, as is the bathroom that includes full bath and overhead wall mounted shower assembly plus independent hose and shower head. Tea and coffee, wardrobe, iron and ironing board and hairdryer are all included. There is ample table, desk and chair space provided. I enjoyed the on-site restaurant and bar and the staff are discreet, friendly and helpful. Thoroughly recommended.

"Nice hotel, disappointing room"
Steph H, 06 Mars 2024

I've stayed here before and always been pleased with the room and facilities however I stayed in a room at the front of the hotel on this occasion and was disappointed. Whilst the room itself was nice enough, the window didn't close properly so the noise and draft weren't pleasant. There was black mould round the window and a very bright light just outside it which with badly fitted curtains, resulted in a very bright streak across the room. At about 3.30am something was happening in the street outside which with an essentially open window, was very loud for about 40 minutes through the early hours. The staff were nice, public spaces nice and pool nice but the room let it down

"Punches above it's price!"
Phil1957, 05 Mars 2024

Stayed here for two nights 3-5 March. Very nice comfortable large room on the top floor. Great bed. Everything very clean. Lots of hot water for bath/shower. Lovely clean fluffy towels. Great value for the price I'd say. Didn't have breakfast. So many places to have it in town. Used the bar for one drink all very nice in the comfortable lounge. This is without a doubt a great place to stay I really recommend it. Best Western hotels can be hit and miss I have found but this one is certainly a hit!!

"Great hotel, centrally located"
Joanne W, 17 Février 2024

Friendly staff, nothing too much trouble. Lovely large room with extremely comfortable bed and spacious bathroom. Very clean and great facilities. Relaxing ambiance in bar and restaurant. Food was absolutely delicious, best meal we have had in ages. Perfect location in centre of town. Highly recommend and will be returning

"Feb 24 2 night stay"
CoyoteS22, 14 Février 2024

Stayed Sunday and Monday night during 2 for one offer with breakfast included. Excellent value. Stayed in disabled room with wet room and shower chair. Intermittent noise both evening and morning. Due to timings suspect it was bathroom extraction fan from surrounding rooms as those above and beside used there bathrooms. Breakfast had good quality ingredients both cooked and continental. Poached eggs on request as well as warmed croissants. Good selection of fresh fruit.

"Awful customer service"
Richard S, 09 Février 2024

Old building which has character didn't sleep tho as wind blew threw old windows and corridor creeks I have held off leaving a review but disgusting treatment from reception regarding issues with stay hung up on me today and have work colleagues who were with me to prove it promised an email never happened disgusting treatment forget the stay the customer service is worst have come across and this first review ever left any property as it's that bad

"Lovely stay"
Leila H, 11 Janvier 2024

We had a lovely stay here again. The staff are helpful and very friendly. The breakfast is plentiful and very good. The fruit was particularly good. Dinner was god but a little limited for vegetarians. Our room was lovely but had a step in and out which we kept forgetting!

"Christmas stay"
Kay E, 02 Janvier 2024

A very disappointing Christmas stay. The room was fine but no entertainment other than a quiz and Bingo.The food was quite poor with very little choice .The young staff were pleasant but had obviously not had any dining room training.We walked passed reception several times but were never acknowledged The Hotel is in a good position in Chippenham but on the whole a very boring Christmas

"New year stay"
Claire D, 01 Janvier 2024

Amazing staff especially the two young men working behind the bar on new years eve! They couldn't so enough for you.. Room was great ,cleaned to a good standard.. my children loved the pool!! Will definitely come back

"Highly overpriced"
gee8jen, 12 Décembre 2023

The hotel is shabby in some places. In need of decoration. Our room curtains were frayed. Furniture old & tatty. A radiator in our room did not work. Windows rattled & poured with condensation. Young staff need more training. :Public rooms & restaurant in good decorative condition. Food fairly good.

"Generally very good."
S8927TWbrianm, 06 Octobre 2023

Hotel well located with easy access to town and river Avon walks etc. Hotel services generally good - room comfortable and well appointed, bar services and restaurant good. Hotel lacking in some small points of detail: information about location and access to car park unclear; no porterage service or lift to room; no information provided about use of fitness centre and pool. Would highly recommend, particularly if these small issues are addressed.

"The Superior Four Poster bed that wasn't !"
Catherine B, 02 Octobre 2023

My wife and I stayed in the Laycock, a Superior Four Poster Room overlooking the pedestrian precinct. The room was very spacious but getting a bit shabby, for example no handles to open the wardrobe so you have to prize it open with your fingers. The sash windows are definitely in need of sprucing up. There was plenty of tea and coffee sachets , but only enough milk for two teas, so more milk please. The bed was large and comfortable and the linen was crisp and clean, however having paid for a Superior "Four Poster" Room I expected a four poster bed. What we got was in fact a large bed with four net curtains hanging from each corner, definitely not a four poster. We paid extra for the 3 course dinner package, however, it was limited to £25 per person, so we had 2 courses instead. Breakfast was busy and there was plenty of everything apart from eggs. The hot water dispenser for tea had ran out when we got there and staff had to be called to replenish it in the kitchen, which then took ages. Maybe a second one for when the first runs out and is away being replenished.

"A generally good experience."
m0rganbrian, 30 Septembre 2023

Hotel well located with easy to town and river Avon walks etc. Hotel services generally good but lacking in some points of detail: information about location and access to car park unclear; no porterage service or lift to room; no information provided about use of fitness centre and pool. Would recommend.

"Rooms great, breakfast and service let it down"
G9285RQmatthewc, 27 Août 2023

We stayed in the older part of the hotel which is very rustic old coach house. Our room had a tiny door which was really funny, I'm 5ft10inch and had to duck. It all added to the charm our room was lovely and the bathroom again very high end and spacious. Hotel has a pool, I didn't have. A chance to try it out. What let the experience down was the breakfast. We had three friends not staying at the hotel join us for breakfast, We walked up and asked for a table of five, the hotel employee said I don't know you can look. So I did and pulled two tables together. We weren't told it was a buffet so sat there for ten minutes before getting up to ask, hot water machine broken had to ask for hot water flask to be refilled to make tea. Had no cutlery on our table had to ask twice for it. Food was decent, but experience and service wasn't great. Shame it put a dampener on the stay.

"Lovely hotel"
szandra92, 17 Août 2023

Stayed here to get ready for my wedding and to stay after the wedding. Booked a bigger room which was lovely. It was clean and tidy, the only downside was that there were no aircon and it was a really hot day. There was 1 fan in the room but didn't make the room any cooler. The staff was extremely friendly and helpful with all my needs. Highly recommend :)

"Nice friendly Hotel"
Chris and Sue H, 13 Août 2023

Stayed here on a 2 night deal and found it great value. We stayed in a standard room which was spacious, clean & the bed was very comfortable. The staff were very friendly & helpful, the waitresses who served us our evening meal were very attentive , Ewa to name one but unfortunately we didn't manage to get the name of the other young lady on duty. Our evening meal was excellent our deal included a 3 course meal but the main course was plentiful so didn't order any additional courses. The breakfast was good with a good choice of hot food & pastries etc. we personally didn't experience long delays of topping up the food trays as mentioned on a previous review but we did eat fairly early. My only comment would be the serving & choice of the fruit at breakfast. The oranges & grapefruit were cut in quarters but unpeeled , the strawberries served whole with stalks on and the apples & kiwi fruit served whole too. Sounds petty but it did make it a little messy & awkward with just the use of a normal cutlery knife. Chopped fruit salad would have been much more enjoyable as experienced in other hotels we've stayed at. Would we stay here again YES.

"Nice hotel, shame about the breakfast."
Steve H, 09 Août 2023

The hotel is great, the staff can't do enough to help, and the beds are comfortable. The only gripe is breakfast. Not the quality of his food, this is fine... but the nature of the buffet and the wait times for the items to be topped up. Perhaps it was an unusually busy Sunday morning service but the queue was ever lengthening. At no time were all the breakfast items present at the same time. Some bacon might appear, and then a five minute wait for another item. If you put some on your plate it will be cold before anything else arrives. If you leave it in the warming tray, someone else less patient will eat it. I felt sorry for the poor lass ferrying items from the kitchen, she will have done her 10000 steps before 9am.

"Excellent location and good size rooms."
Vicki P, 09 Août 2023

Great location. Large rooms and good size bathroom. Excellent breakfast with a good size dining room. Nice sitting area near front entrance. Most staff were friendly and helpful but a few didn't want to help at all.

"Disappointing food"
debbiehWiltshire, 04 Août 2023

I visited the hotel with a friend for lunch and had what I would consider to be the most bland, tasteless chicken and bacon salad I have ever eaten. Some of the lettuce was going black ( I didn't eat it) and it was a very small portion (with just 3 croutons in it )for £12.95. I complained to the waitress who's only comment was ‘ I will tell the kitchen'. I later asked for the manager who apologised and told us all she was authorised to do was give us a refund of 20% and a free drink voucher. We had no choice but to accept it despite me saying I would prefer a full refund. As a former resident of Chippenham and frequent visitor to the hotel I feel very disillusioned and unlikely to return here to eat.

"Sleepless Night"
MLD4032, 01 Août 2023

First and last stay at this hotel. Booked as my usual hotel in the area was fully booked. I stayed in the Sherston room. On arrival despite being a relatively mild day the room was so hot. Window partially opened and a there was a fan in the room but no air con. Room was basic and dated. Noise from the room above sounded like a heard of elephants thudding around from about 10pm til midnight. Then again from 4.30am. Then at 5am I could hear music from the kitchen below. On checking out I told the lady on the desk (she never asked how my stay was). No attempt to apologise but she did say if I stay with them again I should request the 'new side'. I said on the basis of my stay I wouldn't return. He response was simply 'fair enough'.

"Good hotel, excellent breakfast.."
andrewsQ6586RN, 26 Juillet 2023

Booked this hotel to visit Lacock Abbey, it wasn't the cheapest hotel, but it was fairly easy to find, and nice and central for the town. Hotel - It is a stunning hotel visually, spread over several sections, a good sized bar and restaurant and a lovely outside area to sit and have a drink in the nice weather, Lots of parking. Rooms - The rooms were spacious and spotlessly clean, we had a twin room as I was there with my daughter, comfortable beds and good sized bathroom, lovely big TV. Staff - Staff were friendly, but seemed a little rushed, general chat wasn't on the cards, but I like chatty staff. That changed in the morning the young man on breakfast was amazing, helpful and chatty. Food - We only had breakfast, but it was beautiful, well cooked a nice choice and hot. Why only 4 stars? Well, it is a bug bear of mine that certain chains are restricting our choice, both Best Western and Mecure are both at it. The bar does not serve normal Coke, only sugar free, and at breakfast only skimmed milk was available, I understand that they are maybe trying to be healthy, but surely it is out choice, and I don't mind paying a bit more for a glass of proper coke. I think sometimes, these hotels forget, without us they are just buildings.

"Great hotel"
Anonymous19873, 25 Juillet 2023

Great hotel and location right in the center of Chippenham with train station close by. Breakfast was lovely and plenty of choice. Room was clean and quiet. Staff were friendly. Pool and gym facilities were also good.

"A great visit. "
JayBateson, 25 Juillet 2023

We often pop to The Angel Hotel for a drink of an evening. The garden (especially in the summer) is a stunning place to sit - very tranquil and quiet with a great vibe when busy. The food offering and quality is also very good. Staff are very friendly and always a warm welcome guaranteed. Keep up the good work.

"The natural choice for Chippenham"
David H, 25 Juillet 2023

Smashing hotel. Lovely building, location and surroundings, helpful staff. The outside dining area would be charming if it wasn't drizzling! The bedroom was clean and comfortable, I slept like a log.

"Room needed some attention"
Norman M, 23 Juillet 2023

The room was large and comfortable enough but it was surprising to see thick black mould behind the bath taps. Also, the window frames were in poor repair and the sealant holding in the glass was covered in mould. Breakfast was standard fare, staff were pleasant.

"Awful"
Diane B, 19 Juillet 2023

Went there with my sister for a special lunch on Monday 17 th July we decided we would try the honey roast ham egg and chips which was a big mistake the ham was out of a pkt chips and eggs overcooked the meal was awful while we were there no one came up to our table to ask us if everything was ok I wish. We had gone somewhere different as it was a real let down get your act together please the food has really gone downhill

"Lovely Hotel "
MarkBack, 18 Juillet 2023

Stayed for 3 nights midweek, we had an executive room 112 which was nice and spacious, only 2 things let the rm down was a constant noise especially at night sounded like a fridge running very annoying, then there was the curtains they did not fit window properly and had looked like large drawing pins holding them to frame, not what I expected from this hotel, that's why not 5 stars. Breakfast was very good with for us enough selection of food. Staff very helpful and friendly. Hotel in Great position less than 5 mins to bus station and 10 - 15 mins to train station walking times, plenty of shops in high street if you forgot something. Would use again if in area.

"Comfortable visit"
Critiqueworld, 10 Juillet 2023

Very comfortable room in a good location but no air conditioning. Luckily it was cool during our visit. Staff was very friendly and helpful. Breakfast could use some help. Wished we had known about the train to Bath!

"Four night stay "
GR1FFs, 08 Juillet 2023

Very friendly and professional staff the room was spacious and clean my only complaint was the bedside table was a heavy box screwed to the wall and it was a foot higher than the bed I turned over an banged my head on the corner giving me a bruised forehead, I would recommend pulling the bed away from the box when you go to bed. The food was excellent and tasty in all apart from the bump on the head we had a good time. Plenty of parking

"Issues with the room"
Ian S, 05 Juillet 2023

My second stay here, and quite a change from the last time. Food and service were both good. However the room, whilst comfortable and well lit, was beset with issues. There was an intermittent mechanical noise behind the bed head which sounded like a lift but turned out to be the hot water pump. The ensuite was an accessible wet room which meant that the mirror gave me a good view of everything up to my shoulders whilst shaving and the sink was very small and low down. The hotel was full so my request for a move was not met and all I was offered were ear plugs.

"Great food!"
F3240HAsamanthah, 01 Février 2023

A selection of some of the delicious meals available during our stay at The Angel. Service is swift and the menu is varied - our waitress Eva did a brilliant job of accommodating my young son with his faddy tastes, would highly recommend.

"Extremely pet friendly"
d5jmj, 01 Février 2023

Loved this hotel, fantastic welcome, great food, lovely old building with many original features, great location for visiting the area, and as dog owners, hands down our best experience when taking our dogs away. The hotel and staff were very accommodating, extremely friendly and amazing with the dogs. Lovely welcome and stay. Can't wait to return with the dogs.

"Overall good stay, just a few issues"
wright4u, 23 Janvier 2023

Great location, building, good size rooms, staff on the whole were great, food especially breakfast lovely however, despite requesting ground floor room was given unsuitable top floor, moved to manageable first floor. Was told need to be vary clear on booking. No heating in room took a couple of hours to sort, not a restful nights sleep as every time moved bed made loud noise. Was not asked if enjoyed stay or anything on check out. Overall had good stay just a little disappointed

"Restaurant Dinner review"
Chippenham1, 23 Janvier 2023

On the spur of the moment we stopped at the Angel Hotel to have our evening meal before walking home on Friday 20th January 2023 We were taken through to the restaurant & given menus. My Husband ordered the Turkey Escalope's & I ordered the Vegetable curry. My Vegetable curry was not a curry by any means. The vegetables consisted of large carrot slices, large red onion slices & some chickpeas. The vegetables tasted as though they had just been boiled separately to the curry. The carrots & onions were just placed on top of the meal, not marinated into the curry. The curry sauce & I use that word lightly, as the sauce, by no means tasted of a curry. It was watery, bland & could only be described as a weak gravy. The rice was also below average & tasted of a very basic Lidl substitute. The only part of the meal, which was adequate was the flat breads (although described as Nan on menu) & the chutney (which I presume was from a readymade jar). Fair to say I did eat some of the meal, only because I was hungry & tried to see if any of the meal would taste better. The remainder on my plate & there was quite a lot was just moved around the plate. When the waitress asked us if we enjoyed our meal, I told her mine was disgusting, bland & not a curry! Whereby her reply was "oh, would you like dessert?" We said no, I didn't fancy trying or paying for anything else. We were disappointed when she handed us the bill that she had not made a gesture of goodwill on the bill to reduce the price of my meal (priced at £15.95). We paid the bill in full, but did not leave a tip, which is very unusual for us. My advice, there are many curry restaurants in Chippenham, if you enjoy an authentic curry, made by professionals go there.

"Hostile Parking Process"
Djr12349, 20 Janvier 2023

Popped in to have a coffee with family and received a £100 fine for parking, car park signage is reassuring " hotel patrons only" in large lettering. Less obvious (at night), in smaller lettering, is an instruction to enter car reg at reception. Disappointing that there is no process at the hotel to retrospectively correct a genuine hotel guest error. Your only recourse is to deal with third party parking agent. I understand why car parks are managed but outsourcing should not leave genuine hotel patrons facing an automatic excessive fine. Great way to discourage customers.

"Delightful."
Kate O, 08 Janvier 2023

Charming hotel run by an equally charming manager who is steadily moulding his staff into an efficient team. The breakfasts are wonderful. and the local sausages on offer are not to be missed. Unfortunately, the staff didn't allow me to pack their fabulous coffee machine and take it home so another stay is on the cards. Both inside and in the grounds there are plenty of quiet places to enjoy a drink with a book with the main street providing a diverting walk between chapters.

"Distinctly average stay"
918anng, 04 Janvier 2023

Whilst the location could not be better, the atmosphere is drab and rather sad. Also unfortunately many of the staff let the hotel down - I refer particularly to the staff on duty when we arrived. We had expected, as booked, dinner on the first night and the menu didn't look bad. When we arrived we were told that because they had a large party that there was now no choice ... It was a set meal or nothing (that is how it was put to us). Why had we not been warned? Surely they would have known about a large party at least a week in advance? And to add insult to injury, we had to eat at 6pm. There was no apology and no concern. The party was being accommodated before those staying at the hotel. And then at just before 6am on our last morning the fire alarmed sounded - we all of course left our rooms and waited for the fire service to arrive. It never came and eventually we were allowed back into the hotel. No explanation was given. Sadly we felt it was just a glitch on their part - by this time we didn't really have any confidence in the staff and their abilities. We will not stay there again.

"excellent christmas break at Angel Hotel, Chippenham"
714sylviaq, 29 Décembre 2022

I booked my Christmas break through Lucketts Coaches. It was door to door so I felt totally relaxed. Everything was extremely well organised. The Angel Hotel in Chippenham is a great western hotel. The room was excellent, big, clean and had everything I needed. The staff were really helpful. Luggage was placed outside the various rooms when we arrived. We were welcomed with coffee and mince pies. You get to choose your meal well in advance and the food was excellent. The staff were always welcoming with big smiles and a genuine desire to please. It made my Christmas break being so well looked after. A couple of things to keep in mind. There is no lift. The main part is accessed via courtyard that is not wheelchair friendly due to uneven surface. As it was Christmas I wanted to go to midnight mass. the church was a very short walk from the hotel and the service was wonderful!

"Not worth it"
janemcc2017, 27 Décembre 2022

I paid Expedia £140 for a cold room and antiquated plumbing. I found out the room was only £119 but was not repaid the difference. It certainly wasn't worth £140. That didn't even include breakfast. The receptionist was very offhand and gave me the wrong directions to my room. This meant I walked up two flights of stairs instead of one. No life! No help with my luggage was offered.

"Lovely period coaching inn with modern annex"
DesertBeetle, 25 Décembre 2022

We arrived to a huge booking glitch which for reasons I won't go into caused a considerable panic. Both amongst my family and to be absolutely fair, the staff as well who looked very concerned. Whilst it couldn't be entirely resolved, the staff did their utmost to remediate the situation and we were given two excellent rooms. I cannot overate the exceptional level of cleanliness, the bathrooms sparkled. The gentlemen who changed one to the beds to a double was very helpful and friendly. The breakfast was also exceptional for a large hotel, well cooked, plenty of it and yet again helpful and friendly staff who provided my elderly parents with a pot for their tea which was much appreciated. Pool area is spotlessly clean and really lovely for a relaxing float. Overall, I would definitely come back - the rooms are quiet and very well appointed. Thank you for looking after us.

"Perfect."
Go09462050591, 24 Décembre 2022

Perfect. We will come again. Warm and friendly. Good food. Visited Lacock and Castle Combe. Chippenham is good for shopping. The braised beef bourgeonon was excellent. Plenty of places of interest nearby with easy access to Bath by bus or train.

"Pre Christmas Break"
troglette, 23 Décembre 2022

Just returned from a lovely couple of days staying here. Excellent hotel in the centre of town with good parking facilities. Room very comfortable and spacious ( Standard Twin). Had both breakfast and diner and both very good. Swimming pool and gym small but clean, we enjoyed using the pool, and looking up at the stars through the roof. We will return.

"Good hotel to stay"
Richard L, 10 Décembre 2022

Good all round hotel staff very friendly good selection in the bar restaurant has a good menu selection service was excellent nice breakfast, room was excellent shower very good plenty of hot water nice comfortable bed

"Cosy, comfy, clean and incredible helpful and friendly staff"
Melissa G, 03 Décembre 2022

What a lovely place! Such friendly helpful staff, clean comfy rooms, great breakfast and high tea. Catered for me and my friends and between us were carnivores, veggies and vegans. Would highly recommend and would stay here again

"Good quality hotel, excellent value"
bridgetb332022, 29 Novembre 2022

Wonderful weekend with friends, good time had by all at this quality hotel. Superb location for Bath Christmas market. Restaurant food and service was excellent. Welcoming bar area and very cosy rooms. Only negative was no check in before 3pm.

"A good hotel"
Ian S, 16 Novembre 2022

A good hotel ideally situated in the centre of town with a free car park. All conveniences in the room but no lift. Breakfast and service were both excellent and the pool looked inviting but I didn't use it.

"Lovely staff"
archersutton, 13 Novembre 2022

Just about everything at The Angel is really good. We were a party of four couples for a weekend get-together and we had a great time. Our rooms were just fine, especially as they were in the new part of the hotel so were nice and quiet although, unfortunately, there is no covered walkway between the new part and old part, which is the main hotel. Not very comfortable in the pouring rain and cold. Good location in town centre, with easy free parking for guests. If forced to make a criticisision it would be the breakfast food service; kept running out of items and then taking ages to re-stock. 15 mins for sausages and 10 for a fried egg! We had a couple of main meals in the hotel and these were very good.

"Heart of Chippenham"
D D, 10 Novembre 2022

Located right in the centre of Chippenham, it is nevertheless easy to access as is the car park. Very useful for a town centre hotel. Reception was helpful and friendly and our room was well appointed and clean. Lovely central courtyard and swimming pool for guests top it off. The only issues I have were some confusion during on line booking process and the breakfast is a bit uninspiring (although the staff work hard to make you welcome). Overall, with a very competitive price, definitely worth recommending.

"Lovely Stay"
janholcombe2, 05 Novembre 2022

Had a lovely stay at this hotel. Food was good and rooms were nice. Location was right in the centre of Chippenham and local to all amenities. Would recommend if you need somewhere to stay in the area.

"Lovely stay"
Fillyjane72, 04 Novembre 2022

Friendly staff, lovely breakfast, comfortable, clean room. Dinner was good. Great location, not far from the train station which is brilliant to get to Bath and Bristol. Nice high street with a good variety of shops and places to eat. Will definitely stay again.

"Wonderful stay"
L6647ILlindam, 28 Octobre 2022

We stayed at the Angel Hotel last Friday night with our golden retriever. We had an horrendous journey from Cornwall due to the torrential rain and we were late arriving for our Afternoon Tea. The staff couldn't have been more welcoming and accommodating, our Prosecco Afternoon Tea was brought out into the bar for us, which helped us to relax as soon as we sat down. Our room was very warm during the night but we found there was a fan in there so that helped the dog to settle and we all had a good night's sleep. At breakfast next morning, the manager quickly got a table laid for us close to the restaurant and he even brought out a cooled sausage for Freddie. Thank you so much for our lovely stay, we'll certainly stay at the Angel again if we are back in the area

"Great central stay."
Steve P, 25 Octobre 2022

Right in the town with easy access to the high street etc. Free onsite parking and friendly helpful staff. Book breakfast when booking the room for best value. Ask which floor your room is on before booking if you have any issues with stairs.

"Excellent stay in the centre of Chippenham"
Bryn_the_Great, 24 Octobre 2022

Our room was excellent - well thought out, clean and tidy. Our meals were very good, particularly dinner. All the staff were first class; very helpful and cheerful. The pool looked very small but very good although we didn't use it. Would recommend!

"Good location, comfy beds and helpful staff"
Ricardodesantaalbana, 23 Octobre 2022

A good stay on a 2 night deal, comfy beds and a decent room on the courtyard but looking out over the car park and we needed the window open as it was quite warm even with the radiator off. The TV was a bit temperamental but seemed to work after turning off and on again at the back thanks to a tip off from reception. Very central, a 15 minute walk from the station and very close to the bus station where you can catch the X34 to beautiful Lacock, though quite pricey at £6 return. Breakfast buffet was reasonable with gluten free toast available on request. Information on other allergens would be useful (e.g. dairy and there was no dairy free margarine out though you can ask for it). Dinner was ok with gluten free options, helpful staff in a pleasant bar area but more pub grub standard - I was disappointed at the cod loin for the price (£19). Shame the pool was out of action on the Saturday though I used the small gym which had some aerobic and weights equipment. Overall a pleasant stay in a good location with friendly and helpful staff.

"They went looking for a s**t to give…"
Sian F, 13 Octobre 2022

Room was fine, clean. Apparently though, business travel booking does not exist, and was asked for my card on arrival, then got what I can only describe as a full-body eye roll when I informed her that it was through the booking company. After 20 minutes of alternately asking for her to check and me standing there like a lemon, she finally tried the card details. Wonder of wonders, they worked! I then checked that my food allowance had been included and was rewarded with the wall eyed stare of a long expired cod. No. I then received the key to my sauna, er room (yes, hotter than Brad Pitt) . I do believe that I'll not spend my expenses here, and go somewhere there's the off chance of a decent meal and customer service in the cards.

"the best angel"
Hotelqueen2022, 12 Octobre 2022

excellent clean and warm hotel, very nice bar area to relax in, lovely staff, super food. ideal spot in chippenham town centre, carpark free and plenty of spaces, swimming pool clean and warm such a luxury.

"Terrible. Would not stay again"
Dunks1980, 09 Octobre 2022

The room was extremely hot. We tried turning the heating down and when we mentioned it to reception they said that they can't please everyone. The mattress for the Lowden room was awful. It's only great if you like sleeping on top of the person you are sharing with as you fall into the middle. Do not use the restaurant for an evening meal until they can get a better chef. The tomato soup is a tin of tomatoes that heave just been blended and the kievs were disgusting. The “spa “ is just a small pool and a room with some gym equipment.

"Reunion event"
uglymikeOBE, 05 Octobre 2022

16 of us stayed for our reunion. It was a wondeful experience. The hotel, the staff, food, wine and real ale were perfect. We are recommencing The Angel to others we know who are planning a reunion. Parking was good too.

"Lovely weekend with family."
grannybBirmingham, 01 Octobre 2022

A very pleasant stay with relatives. Our included evening meal was so copious that we had to refuse the dessert. Breakfast also excellent. Staff al, very welcoming. The courtyard buildings very attractive. We had rooms in the courtyard which were very recently refurbished. My bathroom was excellent, but the shower heads needed a good clean, blocked sprays with a black residue. ( limescale or mould?) Overall we had very good value for money.

"Hotel experience"
keithjones5, 23 Septembre 2022

Hotel is located in the centre of Chippenham very close to shops and amenities. Friendly staff, plenty of parking spaces. Also good food and gym/pool facilities. Hotel is clean, tastefully furnished and decorated.

"Quite dated needs refurbish across"
zubairali70877, 17 Septembre 2022

The room was okayish, however, access to it from the reception is quite dated via old stairs, the carpets smell, it's quite dark and gloomy. The bathroom is also dated, the taps are not modern mixers. The doors close with a big bang and the other guests did not bother to open/close doors early morning with some care and effort.

"Very very average."
PRiddsWales, 30 Août 2022

Staff were fine and helped where possible but rooms are very tired and borderline scruffy. Paid £138 for supposed Superior Alcock room with breakfast. Room was huge. But, Toilet didn't flush properly and shower tray filled due to waste pipes obviously being furred up. I gate standing in static water!! Shower tiles and grout very grimey. Bed drapes looked really grubby and window blinds were stained. Bed was huge snd comfortable. What is it about providing one pack of biscuits for 2 guests? Room corners had some mould blackspot and cobwebs. Other than size there was nothing superior at hhis price. Breakfast selection was fine except cook not capable of cooking veggie sausages. Cold!! What is it about many hotels these days seeming to fall way short on standards for upkeep of rooms? Hotel free parking was great btw.

"Great location and comfortable stay"
MyBreaks11, 20 Août 2022

Great room in one of the upstairs rooms, through the courtyard, overlooking the car park. Large comfortable room with windows that opened and a fan which kept it reasonably cool during warm weather. Very quiet in that part of the hotel. Great location for visiting some of the lovely historic towns and villages in Wiltshire including Lacock, Castle Coombe, Devizes and Avebury. Also handy for a meet up,with some friends at the National Arboretum at Westonbirt. Hotel in centre of Chippenham and right near the bus station. I left my car the car park a couple of days and visited places by bus. There's a very handy Little Waitrose just around the corner from the car park. All the staff were very friendly and helpful and the breakfast was good quality. The only thing that could have been improved would be warm plates for hot breakfast food as every morning they were very cold resulting in a cold breakfast if it wasn't eaten quickly. Six nights were not enough to explore the area and I will return if only to see the autumn colours at Westonbirt.

"Perfect weekend break!"
tinal940, 08 Août 2022

Great place to stay, room was lovely and clean we were lucky to stay in one of the courtyard rooms (109) lovely and quiet and so close to everything. Pool was lovely too again nice and clean. Staff were so friendly Tia on reception made our arrival very welcoming and the restaurant staff were also very friendly, Colin although it was his first day in the job went over and above by finding out the different cheeses on the cheese board that we had along side the charcutterie board for supper. On the whole the food was very good just a bit more choice on the set menu would be the only improvement as you were not able to mix and match from each menu, breakfast was always very good with plenty of choice and very fresh.

"Superb customer service and cleanliness"
Lotus47, 07 Août 2022

We arranged a few days here on a great little breaks deal arranged through Not Just Travel and Janet Lacey. Our expectations were average but we were so pleasantly surprised at the level of customer service we received. Otto and his team could not have taken more care of us, without being overly fussy or making my various allergies and disability a problem. They cared, were polite and very nice indeed. The hotel and rooms are clean and comfortable and Chippenham is a quiet market town, with good restaurants if you fancy a trip out. It's near Bath and also the restaurant and bar at the hotel are excellent if you want to stay put.

"Always a good stay here"
Drummond29, 05 Août 2022

Never fail to meet our expectations, friendly staff, clean rooms, we particularly love the layout of this hotel. Good access to rooms as we have mobility issues. Great location and good amenities here too.

"Service is very poor"
2012-JWM, 17 Juillet 2022

Stopped off here in the break between lockdowns - waited for service in the garden (with my wife) after directed by staff - more than half hour later, and seeing others being served we got up and left very disappointed. Today I went back in with a friend for a coffee - after standing at the bar waiting to be served for more than 10 minutes someone finally (after a prod) came to serve but said 'sorry, we're not serving until after 11am'. I've travelled the world, been to many hotels and I can safely say this one is the absolute worst for service. So much for the hospitality industry needing custom - the Angel Hotel Chippenham can turn away or ignore waiting customers. That's the last time I go there.

"Not worth the money!"
Mr_Blue32, 09 Juillet 2022

Stayed here for 5 nights because I was working in the area. Pros: 3rd floor rooms was a big size and check-in was quick. Cons: Breakfast was very disappointing (3 out of 10) and one evening I ordered a burger from the bar, I asked for a receipt which I needed to claim on my company expenses but the receipt was barely readable. I told the bar staff if I can't have a proper receipt can you refund me, she then called a gentleman to speak to me who I think was the owner who started going on a rant about brexit & delays with cash-carry's etc... I then stated again why I need a receipt and he made the bar girl write over faded sections. I didn't want to waste any more time so just accept it - this alone put me off staying again. When I finally took the food to my room I was very disappointed, the so called chips + the burger itself tasted uncooked so I ended throwing in it the bin and ordering food outside. We had a false fire alarm one night at 2am and everyone had to wait outside in the carpark until they let us back in again.

"Malpass"
Climber704445, 04 Juillet 2022

Lovely 2 night stay huge well appointed and decorated bedroom snd bathroom 111 Food lovely staff had excellent customer service skills and hotel is positioned with easy parking a lovely courtyard and easy access to shops. Although a fire alarm and evacuation occurred at 2 am which isn't ideal didn't take long for hotel manager to have everyone back in safely and quickly thankfully all was ok.

"Great value, comfy room, few odd issues otherwise would have given it 5/5"
SarahL575, 03 Juillet 2022

Great room, really comfortable beds and well appointed. The only negative was that despite the bathroom clearly being an accessible one ( not an issue) - the sink was tiny with only cold water! Very strange. We were in room 105 and unfortunately were right next to an end of corridor door which was noisy and disturbed us in the mornings. Excellent value overall. Breakfast was excellent with good variety of food and really polite and helpful staff on duty. We had a voucher for a free bottle of Prosecco on first night and the staff were totally unprepared to substitute it for a non alcoholic option. That was a little disappointing as this really should be a consideration.

"Stay somewhere else"
jmf1973, 30 Juin 2022

Hotel is not worth the money. It is conveniently located, but that's the best thing about this hotel. Needs to be completely modernised, and have staff that are customer service oriented. Decor was 80s and tired, room was not comfortable.

"Lovely hotel"
Joyce M, 27 Juin 2022

Enjoyed a very comfortable 2 night stay. Room was lovely, beautiful setting, fabulous food and friendly staff. Would recommend to anyone looking for a getaway in the Cotswolds. Easy parking was a bonus too.

"Awful"
Spookysoo58, 26 Juin 2022

We booked and paid for 1 night at this hotel. The hotel itself was fine but a couple of days later we received an email that stated we had not paid. We se t proof of payment but are still receiving emails demanding settlement.

"Pleasant overnight stay"
jd135z, 24 Juin 2022

A pleasant stay in an attractive part of the country. Staff were welcoming and helpful. Breakfast was more than satisfactory but serving area was cramped and choice limited. Pool was pleasant but not large. Bed was comfortable and area is quiet.

"Wonderfu Stay"
alfies, 06 Juin 2022

What a lovely hotel and very friendly and helpful staff. We stayed in a lovely 4 poster bedroom which was really beautiful. However, our room was at the top of the hotel so 69 steps! Obv might need to think about this room if you have knee problems. We had a meal in the restaurant which was really nice, fish and chips, belly pork, Eaton mess and cheese board. The service was great. Had afternoon tea the following day which was also lovely very fresh and laid out beautifully. I would highly recommend and will return.

"Living up to its reputation as a Best Western Plus hotel"
southseatennis, 05 Juin 2022

A very attractive hotel with a lovely courtyard garden. Rooms Well appointed and the bed is very comfortable. The hotel is a beautiful building and the courtyard very attractive. The bedrooms are well appointed and the beds comfortable. Quiet and cosy. What's the room comfortable

"Mixed"
Londonhampstead, 24 Mai 2022

The staff are very nice and the hotel is very well located. However there is a big difference in the types of rooms. We were in the new building and I found it lacking in basic facilities and really not as nice as the much larger older rooms. The hotel kindly provided a balloon, card and chocolate for my child's birthday but forgot to do it for arrival as they had kindly offered when I asked if I could order and pay for balloons. I also ordered a newspaper which I was told would arrive after 8am and is usually left outside the door. Unfortunately I was woken around 7am on a Saturday by a member of staff knocking loudly on the door repeatedly until I got up. Not super early I know but I had already been woken at 5am. The swimming pool was also nice. So a pretty mixed stay.

"Exceeded expectations"
582giovannaf, 22 Mai 2022

Lovely large clean room and bathroom. Very polite helpful staff a good breakfast. Bar staff were very accommodating when I asked for a snack out of regular hours. Easy to park and very central for hairdresser and shops.

"Our weekend away with our four legged friends"
Kevin R, 16 Mai 2022

I would recommend this hotel especially if you are taking your dogs with you. The garden rooms are ideal when you need to pop outside with them. We have stayed many times and we are all made to feel welcome. There are dogs treats at reception and you can take your dogs to the bar. Truly dog friendly not just dog tolerant

"Spotlessly clean, polite and helpful staff, great location"
andyaellis, 10 Mai 2022

MY only complaint was that the quality of the cooked breakfast items could be a lot better. It's a minor thing and to be fair, the place was spolessly clean and the staff were all really nice and helpful.

"Great Character"
Michelle B, 02 Mai 2022

Decided to stay here and catch the train into Bath to avoid traffic…it was a great decision. We were able to park in the hotel carpark early (just register car at reception), and a short walk to train station. Our room was in the ‘old ‘ building, upstairs from reception…it was perfect. Yes it was old and musty but was clean and had great character. Bed was ok and rain shower was lovely although placement of shower curtain made it hard to move in shower. Breakfast in the morning was great. A selection of hot and cold.

"Very good and very central"
Chris A, 30 Avril 2022

The Angel is a venerable inn right on the Market Place in Chippenham, so very central - the town is also quite compact so easy and pleasant to get around. Booking and checking in were easy. The room, in the annex (the other side of a pleasant garden) was comfortable and the bathroom had a bath! which is not common in hotels at this price range these days. That bed also. Most comfortable. Being an old inn it is somewhat built around its bar and restaurant area and while I didn't make much use of this - only there for one night - I did have breakfast, and that was very tasty (for the cooked breakfast you can have whatever selection of items you like). The staff were friendly and efficient from what I could tell (like I say, just a short stay) - I did feel that one or two of them had probably recently joined the company (not sure what was on the menu, that kind of thing) but they seemed willing and once again friendly. There is a fitness centre and swimming pool - not used, but it looked ok.

"Impressive building in great location"
joyces_11, 29 Avril 2022

Great location in the middle of the town with ample free safe parking. Looks an impressive old building from the outside and is just as good inside with a mix of old and new. Check in quick and lots of information given about facilities. Rooms were large with a big comfy bed and shower was great. Decided to book evening meal ... no problem. Menu was not extensive but what we had was delicious and served promptly. Breakfast was buffet style with plenty, we missed any hash browns ... but that's personal choice. Didn't get time to use the pool but it looked very inviting, use is included in the stay. I don't know where the people who wrote other not so good reviews were staying but certainly not in our rooms! All staff were helpful.

"Very good in some ways, very bad in other ways"
Richard864, 26 Avril 2022

Staff friendly and helpful, if lacking experience. First room had a very serious odour problem but we were moved to a fine room. Pool and gym fine. Breakfast fine. Evening meals very variable. Burgers, fish and chips and been stew very good. Rump steak too tough.

"This hotel is good value for money and is in a great location!"
flowersintheattic, 19 Avril 2022

I came and stayed here for a wedding I had in Calne, and had a great stay! The staff were all so helpful and friendly, and it was in a good location; only a 10 minute walk from Chippenham station and right in the main town which has a few clothes shops, a Costa and some restaurants. It's also near a bus stop which takes you to various locations nearby, including Castle Combe which I would 100% recommend! It was great value for money for me to stay here (as a solo trip), and is a really lovely hotel both inside and out. The breakfast which was included was good too. Would definitely stay here again!

"Good"
paddylenn0n, 18 Avril 2022

The room we were given was the Badminton which was right at the top of the building. By the time we had walked up the three flights of stairs we were exhausted as we are both in our 60's. The room whilst was to our satisfaction was not suitable for our use. If an emergency had of occurred there isn't any way we could have used the fire escape. On entering the room we noticed a small ladder in the corner of the room. After investigating we found that the fire escape was in the bathroom the exit only being 40cm wide. See photos I suggest that a risk assessment needs to be carried out to ensure your customers are kept safe.

"Great short stay"
chrissyeduk, 13 Avril 2022

We are a family of four and stayed at the hotel for two nights and used it as a base to visit Bath and Stonehenge. The room we were given was excellent. Really big with plenty of beds and a lovely bathroom. Our young son has life threatening food allergies and the manager and all the staff went out of their way to make sure he was provided with safe food, checking ingredients, cooking his food separately and double cleaning a table for us and keeping it reserved at breakfast time. We can rarely eat out as a family due to safety concerns so it was lovely to eat together knowing the staff realised how seriously his allergies needed to be taken. Our son also absolutely loved the hotel pool. It was a lovely hotel to stay at and we would very happily stay there again!

"Disappointed"
GrahamSRocket, 11 Avril 2022

Visited for a 2 night weekend break which included a contribution to dinner on one night and bottle of Prosecco. On arrival the hotel looks very nice and check in was straight forward. They have a newer building at the rear where we were staying. Given a voucher for our dinner and Prosecco which when trying to redeem created a multitude of responses from the staff. It's either or was the main espouse ie either the dinner contribution or the Prosecco. After a number of checks by the staff with managers it was accepted it was both. Not what you want to discuss though in front of other dinners. Menu is limited and food was poor. There were only a few people in the restaurant but they didn't have the full menu available and said they had run out of things so couldn't order what we wanted. Settled for the mushroom. The mushroom starter was literally one mushroom!! @£6.95.! It did not have a blue cheese top. More of a breadcrumb crust. I had the steak which ordered medium rare and came medium well done. Should have sent it back but didn't as wanted to eat with my family. Did mention it after to which they gave me a free drink voucher. Very limited selection of drinks though. Our room and our daughters were fine and clean but did have a drain smell. Breakfast was below average. On arrival at 9.00 am much of the food was replenished and you had to wait for it to be restocked other food was luke warm. Most staff were very helpful. Others looked less happy being there. Staff were young and a little inexperienced. We were expecting a little more from reading the reviews of some. It is not a budget price hotel and whilst you can always find something wrong there were lots of niggles. If the food had been better we may have scored it more but it does need a great deal of improvement in the restaurant. Unfortunately not a place to return too.

"Lovely hotel, pity about restaurant"
5t8y2022, 28 Mars 2022

Lovely clean hotel. Restaurant was a complete disappointment. Very little choice and half of what was on menu was sold out. There were about 6 different meals to choose from. Same menu every night with no changes. Breakfast was disappointing.

"Such a handy hotel right in Chippenham's Market Place"
NiCB540, 07 Mars 2022

Booked a special deal including Longleat tickets, great value, have already recommended to family and friends. Good spacious accommodation, nice bar/restaurant area. Good bonus having a swimming pool too!

"Fantastic"
mariaP3707JE, 19 Février 2022

Beautifully set hotel and great gym and pool facilities. restaurant bar and rooms are new and clean. Nicely served ane tasty breakfast. I would highly recommended for families and couples great value for money

"Lovely place"
mark n, 11 Février 2022

Nice clean hotel, with staff to make you feel valued and welcome. Rooms and beds are huge clean and airy. Perfectly situated within the centre of town to access shops and bars. Did not use spa area but it looked nice. De Would definitely reccomend staying here

"A Pleasant Stay"
philrX9043HL, 27 Janvier 2022

Had some trepidations about staying at the Angel as I have had mixed experiences with Best Western hotels in the past. However, we were pleasantly surprised with the Angel in Chippenham. The room (in the 'new' building at the rear was large and the bed was extra large too. The one thing lacking was some drawer space for clothes. The staff were all very friendly and very accommodating. They looked after us very well. The food was good both in the evening and at breakfast. The 2 comments I would make is the bread used for toast is thin sliced and the evening menu may get a little repetitive if staying more than a few days. Everyone we encountered was friendly from the housekeeping team to the maintenance guys. The pool was an added bonus and was never too crowded. With its convenient car park and town centre location it is a great place to stay in Chippenham and no doubt we will return.

"Very Very disappointed with our stay, not value for money."
ENVIE-BENVENUE, 09 Janvier 2022

A family reunion and 90th Birthday party at the hotel, only living sibling of my 80 year old mum, arrived late, reunited with family in the bar, drinks extortionate price, ordered food stale, dry bread over priced, got into room good 3 single beds, mum, myself and daughter, no heating no thermostatic valve to turn rad on? Freezing my mother felt ill, finally an electric heater from reception arrived, we woke with headaches from the heater, cold, breakfast cooked was cold, poached eggs were all hard, no fresh pastries, packet only, coffee machine is not a quality cuppa, Insufficient lighting signage to lite to room blocks outside, also leaving to car park no external lights with dangerous steps in the dark. Such a let down….. more than disappointed.

"A brilliant stay at 'The Angel' in Chippenham."
585matth, 07 Janvier 2022

We treated ourselves to a two day break as we had been working over Christmas. My partner and I chose The Angel because I have a love of historic coaching inns and she loves swimming. We were not disappointed with either. The Angel may have a modern touch about it but preserves the feel of a 17th/18th century Inn. The room (we stayed in 'Laycock' room which was absolutely gorgeous, revealing a lovely view on to Chippehnam's majestic church, a really comfortable bed and a luxurious bath tub. We enjoyed late evening swims in the relaxing swimming pool, followed by a very tasty 'Flying Monk' ale in the comfortable bar area. Every single member of the hotel staff were exemplary, being polite, helpful and very welcoming. My partner 'phoned the reception in the morning for some extra milk and it was delivered very swiftly. The breakfast was very tasty and plentiful with much choice. The whole hotel was very clean and covid protocol was followed to a very high standard. We foung Chippenham a friendly, historic town with a wide choice of places to eat.We would highly recommend a visit. Thankyou to all at 'The Angel'. Lesley and Matthew (stayed 5th to the 7th of January).

"The Angel's halo has slipped."
Richard L, 21 Décembre 2021

The wonderful Angel Hotel in Chippenham. Central, looking out on to the Market Place and complete with those wonderful sloped floors that only a genuinely old hotel can have. The hotel is decorated well, and check in was quick and pleasurable. The staff are attentive and polite and the room itself was exactly what we were looking for. So, what was the problem? Well, in truth, there were too many thing which simply didn't justify its £119 price tag. This often tends to be the case when it is the only central hotel in town. First, the plug in the sink was non-functional - the lever system was missing a part, meaning that something like a key was required to activate the mechanism, so that the plug would close. Even so, this did not work and my water ran away. Secondly, the heated towel rails didn't work, despite the assurances of the receptionist that I had missed a switch on the wall in the bedroom. The radiator was not turned on in anticipation of our arrival, but worked well enough. So, to breakfast. Sadly, there was no "stand-out" feature here. Eggs were taken to order, but there was nothing here that a Premier Inn doesn't do better, including red sauce, which they insisted on serving as sachets which do not tear open on any side. Overall, OK, but not worth the price tag.

"Good overall"
katiemumford95, 18 Décembre 2021

Very happy with my stay, had a nice room, ensuite had a amazing shower, all the staff I met were friendly, and both check in and out were quick and effective and the price was good for the room and the facilties you could use.

"Surprise getaway for husband"
Julia367, 15 Décembre 2021

Got a good deal to stay in this hotel and decided to book as a surprise for my husband. Really pleased upon arrival, nice room, convenient location. Lovely food in restaurant, really good breakfast and nice pool. Had a lovely time. Will definitely return!

"Dreadful .... worse than dreadful"
Farmboydavy, 14 Décembre 2021

This has to be after a business meeting undoubtedly the worst Xmas meal I have ever had the misfortune to have experienced The fish cake starter was cardboard and while drunk eaten better beer mats ! and was shown a fish head on its way past on a nasty conveyor belt The chicken main was minuscule which was served with virtually no accompaniment and tasteless The cheesecake was fresh out of the nearest brakes van and not good Service was terrible and needed to chase to remove between courses! With a non conversant waiting staff As for the wine and then choosing a bottle to be told that the bottle was already open and there were only 2 glasses left was amateur If you have any conscience you would give their money back ! I have no doubt you can and do better but this was driven by greed and margin and with no regard for your paying guest albeit business! Go here if you must end desperate

"great little stay"
Jim M, 01 Décembre 2021

nice friendly hotel . good service . excellent location short walk to the train station and from there 10 min journey to Bath Spa and close to Bristol.you can catch a bus service to the lovely National trust village of Lacock from the station 5 mins walk from the Angel. The hotel itself was very nice with excellent staff.

"Good value for money"
blackdouglass, 01 Décembre 2021

In difficult times when staff are hard to find it is not easy for hotels to offer the service they would like to. If your expectations are high you will be dis-appointed. The hotel is clean and the décor fine. The rooms are adequate and beds comfortable. Unfortunately our room had not been cleaned but we were soon given another room. The receptionist Tia was great at sorting things out. The restaurant I would give a miss, poor quality and over priced for what you received.. The pool spa was closed mostly while we were there 3nights I think more from lack of staff but reason always seemed to be water quality or some other excuse. So don't be disappointed if you cant use the pool.

"Angel Hotel"
Bernardhumphreys, 26 Novembre 2021

Great centre of town location ideal for trips out and Bath 11 minutes away by train. The Hotel had its Xmas decorations up which enhanced the stay. The staff make this place very friendly and hard working. The pool is big enough to have a decent swim. Breakfast good choice and tasty. Will definitely stay again in the new year

"Second time lucky"
Happyhumph, 21 Novembre 2021

We first stayed at the angel after my partners fathers funeral we stayed in room 104 back in 2019 the stay was terrible .we were given a second try to see if it had improved ..what a difference ,this time we were in room 116 the new build as before I have mobility issues so needed a lower floor this was perfect ,the court yard has been cleaned and the flag stones not as slippy this time.the room was nice and clean the beds very comfy and the room nice and warm there was a fan which proved handy come the evening .this time the bathroom had a lovely large walk in shower all very clean and working perfectly ,nice hot water and plenty off it .we ate in the restaurant the bar staff and restaurant staff were very friendly and nothing was a trouble the menu is a little limited but that's the joys of a pandemic the choice of drinks and garnish for my gin was fabulous.tummy's very happy and full we Set off to bed we watched some tv then drifted off .lovely peaceful nights sleep we trotted down to breakfast,the staff greeted us warmly and showed us the ropes ,continental choices and a buffet full English ,toast options were offered .we throughly enjoyed our breakfast this time as our last stay it was not included in the price …the manager Johnathan has worked hard and it shows his staff were informative and friendly the bar area and public places were clean and sanitised and a massive improvement on our last visit ,well done . The angel best western is a good place to base your stay to visit the area as there's great links to bath ,Bristol and all the historical places in the beautiful West Country .well done this time keep up the good work .

"Sadly the lowest rating is 1"
SarahB699, 18 Novembre 2021

Dreadful stay! Toilet not working filling all the time and overflowing! Given a bath mat to use and told maintenance on leave! No alternative rooms as the only other spare had a fault too Breakfast hilarious , order eggs with your buffet breakfast and they arrive with your cereal Every table was an issue with eggs! Poached instead of fried! 6 eggs arriving at one table when they had finished! Faulty Towers or what.. comical if you didn't have to pay. Never again

"Pleasant stay in this smart looking hotel."
CutieCouple, 18 Novembre 2021

We had a lovely two day break over November and really enjoyed it with a lovely stay. Good was very good, well presented and presented. The room is very spacious with a king size bed, rainhead shower and good facilities in the room. We would say that some more drawers would have been nice instead of storing in the wardrobe. There is a hairdryer, iron, ironing board, kettle and large TV. The surroundings of the hotel was really nice with some outdoor space. There is an indoor swimming pool as well if your fancy a dip or to stay healthy. All in all, a very nice stay. Hotel is slap bang in the shopping district and you have lots of shops and two shopping arcades.

"The staff were absolutely brilliant!"
HappyWanderer038, 09 Novembre 2021

We stayed for two nights at the Angel Hotel. Meeting up with lots of friends. Johnathon the general manager and his staff could not do enough for us even though they are struggling with staff shortages we were cared for morning , noon and night. Breakfast was very nice, service very good. Sunday lunch was tasty and well organised as we were a huge group and in the evening we decided we were all hungry so Johnathan opened up the kitchen and personally made us all sandwiches!! What a fantastic example to set to his staff who all seemed to be learning from him. They were hardworking, professional and pleasant such a refreshing change from what we have become used to when staying in hotels. I have no hesitation at all in recommending a stay in this lovely place made all the better because of the people who work there.

"Excellent location"
markwI1074QD, 05 Novembre 2021

Stayed for 3 nights with breakfast. Room was comfortable, if a little warm. Window was left open throughout our stay to compensate. Lovely courtyard garden area for summer, great for cocktails, less good in November. Breakfast was fine, eggs and toast cooked to order improved the offering. Dinner menu basic and not such good value. There are plenty of places to eat within a 5 minute walk. Good base for exploring the area or oif you need to be in Chippenham.

"Great hotel"
Lovemyownbed, 30 Octobre 2021

Really lovely hotel that has benefitted from a refurb since we last came. All staff very friendly and helpful and enjoyed 2 lovely meals in the restaurant. Has a lovely feel to it and parking is always a welcome bonus. Fitness area looks nice and next time will bring swim wear!

"Great hotel to stay in Chippenham"
ckemp725, 30 Octobre 2021

Recently had a fantastic stay at The Angel Hotel in Chippenham. The the hotel has recently been refurbished and the bedrooms and facilities are great for any family or for a business stay. All the staff are very friendly and the food from the restaurant was great, will definitely be returning.

"Good and bad"
paul m, 28 Octobre 2021

We had an afternoon tea two day break. They let us swap Prosecco for wine which was nice. Our room (Biddlestone) overlooked the high street and had two Bat-lights to illuminate the hotel,on the balcony which when they came on around 1900hrs, bathed the room in light and there is a glow even with the curtains closed. The window was singe glazed and you can hear everything from outside, which is a problem when the area under the window is the closest that deliveries can be nade to the high street, so when Superdrug was being stocked at 0600hrs, it was stupidly noisy. We asked ti be moved and the lovely receptionist did this straight away (didn't get her name but she was short and blond and on duty 27th Oct if mgmt read this), so thank-you. Sound proofing in the hotel is non-exisrent though!! Staff are really helpful and should be praised. Not sue I'd sray again due to sound proof issues.

"good service but they have taken payment twice and still waiting for refund"
martinrY7129RO, 26 Octobre 2021

we enjoyed our last visit, so we paid for a 2 night stay but had a problem with our room on the second evening and had to move rooms which was delt with without any fuss and was told that we had a free drink each for our inconvenience [ but never did]. just found out that we are over drawn in the bank because this place has charged us twice,upon contacing the hotel we have been told that we will have to wait for our refund. WE ARE NEVER STAYING THERE AGAIN OR USING ANY MORE BEST WESTERN HOTELS. a pity as the service is usualy good. mr and mrs richards.

"another excellent stay"
bigtrippertoo, 25 Octobre 2021

my husband and I stayed for four nights in a disabled room booked through Great Little Breaks to include two dinners and a bottle of prosecco As this was our second visit (first in 2019) we found the carpark easily although the sat nav directs you well Our disabled room was really good with a wet room and raised toilet. The two easy chairs provided were rather lo and we found getting out of them difficult. However the bed was an ideal height. The breakfast were OK and the two dinners also OK - my husband had the gammon both times. I was disappointed that I was unable to use the pool as the steps going into the pool were rather deep and as there is only one rail I realised I would not be able to get out again. Fortunately I realised this two steps down and two swimmer in the pool were able to help me out. Chippenham is a pleasant town with several other places within easy reach we would most definitely consider coming again

"LOVELY STAY"
claire w, 17 Octobre 2021

Stayed here for 2 nights and cannot fault anything Staff super friendly and professional Food breakfast and evening meal very nice Lovely pool Felt that our stay was important to all staff working there and they were very attentive Hotel was really clean with plenty of sanitiser available. Rooms were really comfortable, lovely clean bathroom and coffee and tea making facility in room There was a safe Very quiet and hope we can go back soon. Great location to reach National Trusts places to visit Walk to the cinema 5 minutes through the small shopping centre Nice walk along the river Went to Prezzo second night which again was really nice and lovely staff

"Mixed feelings"
beckymE2028JF, 10 Octobre 2021

Paid a lot of money for the best room in the house and felt my expectations weren't reached. I arrived early for lunch, requested a meal without the extras..but got extras. It was very busy and saw the staff struggle with orders. Many orders wrong. Guess me getting extras wasn't that bad. 8/10. Checked in about 10 minutes early. Brilliant! Check in was easy. 10/10. Got into my room and found it a little dark and warm. Lighting not the best. Opened the blinds and windows. Heaters on....not able to switch off. Nice big fan....broken and a teaspoon holding parts in places. Clearly needs upgrading. 6/10. Bed nice and big. Fresh sheets and very comfy. Next, the bathroom.....nice big window but could not open. 6/10. There was a towel in the corner of the room near a unit. Clearly there was a damp problem and the towel was there to prevent this. Towel seen better days so I guess it's been a while since this had been looked into. 5/10. Bathroom door gets stuck so wouldn't recommend closing it. 2/10. Plug does not fit the bath and had to use some improvisation to rectify this.2/10. Few drawers with no handles and a cupboard with no handle. Probably needs some TLC. 6/10. I found the bar staff, 2 men and a lady were exceptional. They worked the early shift. I lunched the next day and they were chatty and we all had great conversation. Nothing was too much. Very prompt and polite. Great team members. Would say they were almost like friends. Food all in all was outstanding. 11/10. Portions look small but very filling! I do stay regularly and felt very lucky to get the "best" room at long last but I think I would just book a standard room in future as some features can really ruin the weekend. The Angel is a lovely hotel. Always clean and tidy, staff are lovely. Cannot fault.....just think some of the more older rooms need some love again to make them the best they can be.

"Super staff , lovely room"
gw869, 28 Septembre 2021

Stayed for 3 nights and would love to stay again. The staff were all so friendly and helpful , the food was good and my room in the newer part of the hotel was large with a comfortable bed and super shower. Chippenham is an excellent location for visiting nearby Bath, Bradford on Avon , Lacock etc. and a nice town to wander round with a lovely walk along the river.

"Couldn't Try Harder!"
Robbie91, 27 Septembre 2021

Visited Best Western Angel Hotel with a group of about 26 for a 3-night weekend in late September. This is going to be an interesting review to write, because I don't recall visiting anywhere quite like it. I very much enjoyed my stay here and hope to come again. Summary This is a town-centre hotel, it's a chain hotel and the buildings are a mix of old and new. Because of its town centre location, this is never going to be the most peaceful of settings, but it wasn't too bad. There was a busy-ish road at the rear but a pedestrian area to the front, so noise wasn't really an issue. In fact, I think it's quite a good location - I found Chippenham to be a really attractive country town with lots of local interest, and the road behind the hotel gave easy access to routes west and south, to places like Bath, Bradford on Avon, Corsham, Frome, and NT sites at Lacock (10mns) and Stourhead (55mins). The new building was separated from the old by a courtyard, which was a really pleasant place to meet for a drink and a chat after dinner. Generally the place was spick and span and in good order. Accommodation Our room was on the top floor of the new building. I understand other guests have complained about the heat on warm days, and I can understand that because there's no air conditioning - which seems strange for modern building - and only a very small window which doesn't open very wide. However, a large pedestal fan was provided which might help a little. The room itself was large and comfortable, and the bathroom was well-equipped, bright and modern with an excellent shower over the bath. It was all very clean. The bedroom was equipped with a good flat-screen TV, hair dryer, iron and ironing board and safe, and the WIFI worked well. Power sockets included USB sockets so plenty of device charging capacity! The room service menu seemed quite good and reasonably priced. The only observation is that it would have been useful to have drawers or shelves to put non-hanging clothes - there was plenty of space. A matter of a little concern was that I didn't see a lift anywhere - unless I missed it, access to the upper floors was stairs only. On the ground floor, there is a swimming pool and a gym which we didn't use but is accessed by non-residents. However, the landings leading to the rooms were all fitted with doors equipped with locks similar to the bedroom doors, so it was quite secure. Oddly, the thing that I did notice, and - given the high standards elsewhere it seemed a little incongruous - was the good selection of cobwebs on the balustrades on the first and second floor landings; a five-minute sweep with a duster would have shifted those. Just a comment - and it's not specifically about this hotel because others are following the same practice - rooms are not serviced during your stay unless requested. I understand the rational behind that, but I hope we can return to normal daily service as soon as possible. It does make a difference. Dining The restaurant is on the ground floor of the old building. Our group was accommodated in one section of the restaurant which was separated from the rest of the room by a couple of steps down. The food was a bit of an issue on the first (Friday) evening and Saturday morning. To be fair, the restaurant was full and very busy (I think there were a couple of other groups and some non-residents). The food did improve significantly at other meals when the restaurant was less busy. On Sunday evening, my dinner was ham hock terrine, fish pie and bread and butter pudding - I would happily eat the whole lot again because it was beautifully served and delicious! Breakfasts generally were very good, with a standard range of fare. Fried eggs and toast were cooked to order, which meant fresh and hot - nice touch. interesting to note vegetarian sausages - I think a vegetarian would have a reasonable choice of meals here. I was more than happy with my breakfast. The service in the bar and restaurant was outstanding, and this really made a difference. The general manager personally came to each table to see that we were properly served; he took the trouble to apologise to me because the scrambled eggs were slightly over-cooked - generally, he took a real interest in each guest. The waiting staff could not do enough for us. I have to say, the attentiveness and concern of the staff more than compensated for any shortcomings in the food. Without exception, the staff were were pleasant, friendly and extremely helpful. I would say they really earned the "Couldn't try harder" title of this review. Bar The only observation is that I think the bar prices were a little higher than I would expect and the range wasn't as good as I'd like. Disappointed that both local bitters ran out on Sunday. So how do I score this hotel? Premises (facilities, cleanliness, etc.): Yes a tick for this People (staff, service, etc.): well, that's got to be a tick! Value for Money: based on what we paid, and bearing in mind the comments about drinks prices, I still think this was good value Would I go again?: Yes, I'd really like to stay here again Would I recommend?: Yes, I would recommend it without hesitation That makes five ticks and an excellent rating!

"2 night stay"
Richard N, 26 Septembre 2021

Couldn't fault service or facilities. However, I would advise if possible to avoid the rooms above the spa. On our arrival, I found it odd that there was a fan in the room. Being over the heated swimming pool, it was very hot. Windows have limited opening and it soon became clear why there was a fan in the room. Had to sleep on top of the bed coverings. Didn't bother making a fuss as the hotel were obviously aware of the temperature of the room and had provided a fan. At least four of the rooms will be affected likewise. Otherwise, breakfast was excellent and inexpensive. Hotel courtyard was nicely laid out and maintained.

"Good for what we needed"
IanL731, 19 Septembre 2021

The shower was great, the bed comfortable and the breakfast was good. That's all we needed really. So why three stars only? Lighting was so poor in the Lowden bedroom - really need to ditch the swirly energy savers and use LEDs. We stayed two nights and was surprised the room wasn't cleaned - if this was a covid measure it would have been nice to have had a notice in the bedroom. I like Best Western hotels but kind of felt the upstairs needs a good wash/cost of paint.

"Great two night stay"
Melb582014, 13 Septembre 2021

Lots of free parking at the hotel for the guests just need to put registration number onto their screen at reception on checking in. Very friendly and helpful staff across the whole of the hotel. We had a lovely ground floor room with large beautiful shower in bathroom but no bath. Brilliant for us as not bothered about baths.Tea/coffee/ kettle, iron and board, hairdryer also in the room. Food very good but not a large menu. Only thing we thought would be nice was that the plates at breakfast time were warm as food goes cold so quickly. We understand that hot plates would probably be a problem with health and safety. Hotel in a great position in the town with plenty of shops, cafe's, pubs and restaurants that you can walk to. While staying at this hotel a trip to Bath is a must only about 13 miles away.Would definitely recommend this hotel to anyone.

"Average hotel"
0309debsy, 12 Septembre 2021

Good location and easy parking. Public rooms recently refurbished but bedrooms in original hotel very dated and in dire need of upgrading. Breakfast buffet quite good but hot food containers not always refilled. Dinner menu quite limited and not changed often enough. Swimming pool very small. Dogs allowed so be prepared to be woken up by barking and get ready for doggy smell in corridors.

"Nice hotel, in a good location. "
D B, 26 Août 2021

Our room was a little dated, but comfortable and spacious. The Restaurant food was good, and well priced. Staff were all friendly and helpful. The Hotel is ideally placed in the main square, with a 5-10 minute walk to the station, with Bath only a 15 minute train ride away.

"Excellent stay"
aabrownbird, 23 Août 2021

Lovely hotel and facilities. Excellent experience for a two night weekend stay. Staff were friendly and the rooms were excellent. Very warm but a fab was provided. Quick service from staff during every interaction

"Just average"
HeRo71, 20 Août 2021

Our room on the ground floor was quite dark but served its purpose for a place to sleep, albeit the walls and ceilings were thin and were not very efficient at muffling noise from other guests walking around and above. We didn't fancy the limited 'pub grub' menu offered by the hotel so ate elsewhere, apart from breakfast which was just about acceptable (but lukewarm at best). The swimming pool was the hotel's saving grace and although small was warm and clean. The front of house staff were young and, although willing and pleasant, were clearly lacking in experience. This was evident in Reception, the bar and in the restaurant. Our first impressions of the hotel were favourable but it could do so much better.

"Could be better"
Brighton56, 19 Août 2021

Large spacious room. Bathroom very large needed a few bits of maintenance and detailed cleaning in areas not totally viable. Room very warm dont know why but fans provided. Restaurant soleless and the most unusual chicken supreme I've ever eaten was served ...it was more like a roast dinner but it was tasty if even not what I was expecting and too late to change. kitchen closed at 8.45 PM...very inexperienced staff in general in the hotel serving and reception.....noisy road.

"So much uwasted potential"
davidwT9165DZ, 18 Août 2021

Had booked 4 rooms a few moths ago for the weekend of a family wedding nearby. The Atrium entrance from the car park was a good first impression and the courtyard going on to the Reception looked pleasant enough, though lacking a bit of tlc (discarded used crockery, no colour apart from a few roses) Our room was on the fisrt floor - not a great problem for us but no lift, so if you had a large suitcase it might be a struggle. No offer of any assistance from the staff. Swipe card key had to be used for not only the bedroom but also the entrance door to the corridor of rooms. Our room was the first one by the entrance door whose 'soft closing door' belied its title: every tine a guest used the card, there was a huge bang which woke us up more than once, especially late at night and first thing in the morning. Another one of our rooms was on the ground floor at the side of the courtyard: the walls, ceiling and floors were paper thin and the noises from other rooms was a constant annoyance. Another of our rooms was a famliy room which was OK but there was no distancing between where the children slept and where the parents' bed was so once the children were asleep, lights had to be off so as not to disturb them. The other room had a put u up bed for a five year old which was so uncomfortable and squeeked at every move the child made that she couldn't get to sleep so slept in her parent's bed instead. This bed was very uncomfotable - described as like sleeping on the woodedn slats of a bed with no mattress. The room on the ground floor had a fault with the door which was not lockable. When informed of the fault the staff let slip that they had had trouble with it for several weeks and usually they had been able to do a temporary repair! To give her credit, she went up and temporarily repaired it again. Until the next time! Our room was pleasant enough and had all that required and the bed was very comfortable. the windows, however, were in a very sorry state of repair and cleanliness, I have to say. I took a photo of them as I couldn't believe a hotel belonging to Great Western would be happy to see such disgusting dirtiness. We had initially booked for us to eat in the restaurant although the menu was very restrictive and very unimaginative. We met in the bar on the first evening and we were all excitied about the extensive selection of GIn cocktails menu and went to order- every one we asked for was 'not available' and I actually got to my third choice before finding one they actaully could serve. But even that was wrong- I ordered a Whitney Blood Orange cocktail and when it came, it was served with 2 huge slices of lemon and had absolutly no colour or taste of orange! But I wasn't prepared to spoil the evening by making a fuss. So we decided that, based on this experience, we would give the meal a miss in the hotel so cancelled it and had a delightful meal a few minutes walk away. The breakfasts were really not very tasty or pleasant as far as the cooked breakfast options went. Nothing was even luke warm by the time you sat at your table and the bacon and scrambled egg was devoid of any flavour. The coffee was bitter; the patries were lovely but in short supply so one was lucky if one managed to bag one quickly before they all disappeared. As a Great Western PLUS hotel, I was hugely disappointed in the experience of staying at The Angel and yet, it could be so much better with not a lot of extra effort. The staff were very accomodating and tried very hard to be professional. Give me a month and a small budget and I think even I could make improvements so that the hotel could be proud to be a PLUS Great Western Hotel.

"A great hotel in a great location"
chrisK5476VY, 10 Août 2021

The hotel was superb, excellently placed for the English civil war weekend I was involved in at Monkton Park, the staff were superb and the room was stunning. Highly recommended. Can't wait to return in July next year when we return for a major event

"Helpful staff, dire room."
EnglishMummahen, 09 Août 2021

Stayed for one night at the weekend. Firstly the staff were helpful and the breakfast staff extremely cheerful. We travelled with friends and booked 2 rooms, one for ourselves and one for them. We arrived together and I was amazed at the difference between our rooms. We were in Sutton, and what a disappointment. Forget the beautifully appointed rooms shown in photographs and prepare for a tiny room, thick dust on the back of the bathroom door, the television mounted over the mirror, tea making facilities on the top of an old wooden table and a hole in the ceiling. Please see my photos. As we were only there for one night we put up with it. Would we return here, not in a million years.

"Business class hotel offering a warm welcome to the tourist"
janmaypa, 05 Août 2021

We stayed two nights at the Angel Hotel, Chippenham as part of a long weekend where we took in Newark Park and Stourhead - Both a little distant from the hotel but well well worth the travel The hotel booked as a package with Prosecco via Great little breaks delivered good value the hotel staff were friendly and helpful delivering a warm welcome The room was clean and comfortable and dog friendly- importantly with a classic car the carpark accessed at the rear of the hotel was good The pool was a real Bonus as it was clean and safe – was good to go be swimming again after the lock downs We ate in the hotel on the first night where the menu is pub grub but well presented the second night we ate at Thai taste – very good Breakfast was both good and generous with a wide choice from the hot and cold buffet Will use again the next time we are in the area

"An overall good stay."
M4721BEannam, 02 Août 2021

A very pleasant stay. The hotel was very central. Check in was quick and easy. We booked afternoon tea, which overall was great. The only thing that let it down was that we were given cream cheese to go with the scones instead of clotted cream. The sandwiches and other cakes were very good. We didn't complain as the waiter who served us was totally over run and was trying very hard to get everything right and give us a good experience. The rooms were pleasant. Ours was particularly warm but we had fans. We did have to open the window in addition to this which did allow a lot of noise from the town in. If we return to the area we would definitely stay again and we would also look to stay in other Best Western hotels in the future.

"Very dog friendly and nicely situated hotel"
Kitch888, 02 Août 2021

Nice spacious, comfortable rooms, extremely dog friendly, good gym facility, bathroom/shower excellent. Staff personable and helpful, and accommodated our large party. Restaurant lost them a few marks - food quite disappointing on both nights we ate at the hotel. However, Breakfast was pleasant, with good Illy coffee. Great location for dog walking and trips into town too.

"Lovely hotel"
JoM613, 31 Juillet 2021

We stayed for one night (husband, two children and dog) The room was really spacious and could not fault it in anyway. The breakfast was lovely and all staff were so helpful. They were also really dog friendly, which was a real bonus. I had never stayed in a Best Western before but I am very impressed and do will definitely stay again

"Great place to stay in this part of the world"
David W, 31 Juillet 2021

We chose this hotel as we were visiting Lacock and Highgrove. Nice modern room in the new annex. The mainly new, young staff were exceptional. The few older ones were very helpful too, though slightly eccentric, which seemed to add to the atmosphere. The breakfasts were fine and the room was very clean and nicely presented. Good value too, would stay again.

"Ideal place to Stay"
Les B, 20 Juillet 2021

My wife and I booked a 4 night stay at the Angel Hotel which is in the town centre Market place but we only stayed one night as it was very warm in our room as temperatures outside were reaching 30 degrees. We were allocated a room in the main building which we were told is 400 years old. The Lowden room on the top floor had a four poster bed and overlooked the main Market place. We had dinner outside in the garden area which was very pleasant . A very nice hotel with friendly staff and we must mention Emma who was on reception who was most kind when we told her that we would have to leave after just one night as my wife was unwell due to the excessive heat.

"Disappointing .. tries to be 'cool' but ended yp being pretty soulless"
527nigeli, 19 Juillet 2021

Room was unbearably hot, neat to self closing doors that slammed all night, unable to book evening meal as they had a private party there, nit mentioned when I asked about an evening meal. I was told, "there are places you can find to eat in town" Buffet Breakfast, flaccid undercooked cold bacon, below average quality. Frankly a waste on money.

"short stay"
Scenic24651074971, 16 Juillet 2021

An excellent hotel with attentive, professional staff. clean spacious room [executive] covid rules in place at all times. plenty of parking spaces good tasty breakfast and dinner would definitely recommend a stay here.

"Relaxation at its finest!"
RLMC15, 16 Juillet 2021

Thoroughly enjoyed my stay with you. Food and drink amazing. Staff very friendly and helpful. My room had no towels which was sorted within minutes. Staff at lunchtime seemed a bit disorganised but was quickly rectified. Would definitely stay again. 8/10 from me.

"little gem"
dominicjofirisi, 02 Juillet 2021

enjoyed my stay . staff were polite , helpful and made me feel at home. Equipment in the rooms worked well. . Wifi was excellent. the drains did not smell like some places i have been to. Its located in a quite area.

"we would happily stay again"
bettyboop015, 24 Juin 2021

Stayed for 3 night's in a 4 poster room. Large room with huge window's. Breakfast very pleasant with hard working staff each occasion. Sat in the garden each evening with drinks, ate evening meal twice; fish and chips very good. We found all staff very helpful and pleasant at all times. plenty of sanitising stations throughout. We were impressed that staff have 'Stepped up' to ensure Covid-19 guidelines are followed. We will stay here again, I would like to pass on my thanks to all staff for making our stay pleasant, safe and enjoyable.

"Enjoyable stay"
G1424MFwendys, 05 Juin 2021

We stayed for week at end of May. Good Covid procedures in place across the hotel including pool and gym. Quality food at breakfast, lunch and evening meal. Room service also available. Our room was clean and comfortable. We used the swimming pool daily. Plenty of parking available too. All staff were helpful, polite and took time to chat. Staff were working extremely hard to ensure we had a fantastic stay at the hotel.

"Great two night stay very nice hotel"
welshtrav, 05 Juin 2021

Arrived early after the hotel had had a busy weekend so no early check in available so we enjoyed high tea in the beautiful garden along with a glass of bubbly. On check in our room had everything we needed. As COVID protocols were being followed there was no housekeeping service for the second day but the hotel provided a goody bag of essentials outside our room in the morning to top up teas coffees and toiletries. Dinner was tasty but the menu was limited, we were happy with our choices. There is an excellent bar and drinks can be taken in the garden also. We felt bar prices were very reasonable. Breakfast was comprehensive and well organised due to very efficient staff working very hard. Staff were very friendly and helpful but always busy. Nice to chat with the GM who is very hands on and also very friendly and genuinely concerned about guests comfort. Chippenham was very quiet in the evening but we got the train to Bath ( 10 mins to station and a 10 minute journey) which was fun. Would happily return.

"Short break"
95kimb, 04 Juin 2021

The reception staff were outstanding really welcoming I made a mistake with my booking which they rectified and were really helpful Breakfast was cooked perfectly and all the staff although really busy very attentive Room was really comfortable and spotless

"Fantastic hotel with great staff"
Onelifeliveit, 24 Mai 2021

We spent last weekend at Best Western Angel Hotel and have nothing but praise for both the hotel facilities and the staff who really go over and beyond in making you feel comfortable and welcome. Our twin room was warm, cosy and toasty with a good strong shower and piping hot water. There was a kettle and tea bags also which was a welcome treat. The breakfast was first class. I had the full English and my friend had the continental and there was plenty food to keep us until lunchtime. The bar looked so welcoming as well as the outdoor seating area but we were tired after our days walking that we didn't try it out but would definitely try it if we stayed again. Loved it !

"Visiting family"
GR1FFs, 24 Mai 2021

We used this hotel as Covid restrictions were been lifted, the hotel staff were very good and conducted there work in a safe manner. The breakfast was very good with a large variety of food. Every thing was run according to government Covid rules

"Good facilities but poor dinner menu"
Keith P, 24 Mai 2021

Stayed for two nights after lockdown. The excellent room was in the newer block next to the car park. Used the excellent swimming pool each morning. There is an attractive courtyard area which we did not take advantage of due to the poor weather. The breakfast was very good although there was only one person (who did a great job trying to keep everyone happy!) serving on the second morning. The big disappointment was the basic dinner menu so we chose to dine elsewhere. We were told that the new chef would be arriving that day and a new menu was expected. There are few quality restaurants in Chippenham and one day we decided to eat in Bath when we were there for the day. Overall it is a good base for visiting places in Wiltshire such as Lacock and the train to Bath only takes about 12 minutes.

"Great hotel and staff"
X2944KBpaulw, 30 Décembre 2020

What a lovely hotel and amazing friendly staff The hotel is centrally located in Chippenham - the parking is at the back of hotel - you walk past a swimming pool and Fitness room which looked very inviting - through a pretty courtyard into the main reception The staff are very friendly and welcoming and nothing is too much trouble You can get to the Main Street though the front door Plenty of hand gel and everything COvId secure If you are going to Chippenham or the area this is the hotel to use

"Christmas Day sleepover."
MrsT997, 26 Décembre 2020

We booked a room at this Hotel as the Government guidelines quoted Christmas Day only to socialise with family and friends. We would normally stay over at our daughters in Chippenham, but were unable to this Christmas Day as no overnight staying allowed. We booked this Hotel last minute as it was walking distance from our family. We were allowed to check in early(thanks Millie) we were welcomed warmly by the manager Jonathan,who escorted us to our room.our room was very well equipped from toiletries to hostess tray and ironing board and iron should we need it. To compliment these items there was an extra electric heater and a fan. I have never been in a hotel room where everything was so readily available. The beds were very comfortable, with white bed linen. And finally the bathroom there was a big walk in shower, heated towel rail, fluffy white towels and very nice toiletries. We felt very welcomed and very much at home. The following day our breakfast was full English with tea and coffee all made to order. The public areas looked clean and tidy, there was outside seating which would be great in warmer weather. The swimming pool looked fabulous, but we did not have time to use it. So Thank you Jonathan, the chef that cooked our breakfast and our waitress this morning. We would recommend this hotel to friends and family and we look forward to staying there again.

"Excellent service"
794LornaC, 07 Décembre 2020

Stayed in a twin room, beds very comfortable and shower was the best I have ever had in a hotel. We had slight issue with a broken toilet but the manager was more than helpful and moved us straightaway to a new room when realised it needed a new part. The whole hotel was very clean and all the staff were very helpful and seemed to enjoy being there and talking to the guests. The gentleman on the bar had a amazing knowledge on cocktails and had lots of praise for how good they were. Would definitely be going back again.

"Lovely Hotel"
janetw5464, 06 Décembre 2020

Lovely surprise when we walked through the car park through the inner courtyard to reception. What a lovely hotel. Everything very clean and modern and spacious, including our room. The food we had for dinner was delicious. Perfect location for us to use as a stopover , but we plan to return to use as a base to visit some of the delightful surrounding area and look forward to being able to sit in the courtyard of a summers evening with a glass of wine.

"Too notch"
R C, 29 Octobre 2020

Great location (easy to get to bath and longleat) Excellent amenities, breakfast and staff All rooms recently renovated. Fantastic Covid precaution in place Hotel will price match online prices then add on things at a better price such as breakfast and longleat tickets

"Pleasant stay."
Laura B, 25 Octobre 2020

Enjoyed our mini break away. Nice hotel although I feel that the rooms we stayed it could do with brightening up. Very dull and dark. Breakfast was ok. Staff very friendly and accommodating especially under the circumstances. Shame about the pool being closed throughout the 2 days we were there. Right in town centre. Walking distance to bars and restaurants although you may need to book in advance like we did due to Covid. Drinks a little pricey in hotel, but I suppose that's to be expected. Overall happy with stay and would stay again. Would probably just upgrade our room next time. Need to point out that the man I can assume is the manager of the hotel is lovely. Very polite, and engages well with guests.

"Real gem of a place"
martinjyoung06, 25 Octobre 2020

Stayed here for 1 night on the romantic getaway deal and Wow we were blown away with this lovely hotel! we were upgraded to a superior 4 poster room and we can quite honestly say that it was the nicest room we have ever stayed in. The staff were lovely and helpful even though they are clearly new to their jobs which resulted in a little mix up with our evening meal where the incorrect meal was delivered to the table resulting in an extra wait for food, but when the food arrived it was delicious as was the breakfast in the morning. We are definitely going to stay again and would recommend this hotel as it is great value for money.

"Lovely food exceptional service"
colsutton, 11 Octobre 2020

Had a lovely meal and fantastic service from Emma the host and Manager Jonathan. Highly recommend. Surroundings were pleasant and food served within good time. Emma is a diamond and should be utilised as her personality is ideal for customer contact.

"Anniversary weekend"
Chi226, 11 Octobre 2020

Pleasant stay in an unoriginal hotel with slightly dull decor. Staff were friendly and helpful. Very disappointed pool was closed as we especially booked this hotel because of its facilities. The best part was the breakfast; good portions, well presented and tasty.

"Second visit"
shoegal1, 21 Septembre 2020

We first stayed at The Angel a few months before lockdown, and decided to revisit after a previously excellent stay. Please to say that standards have not slipped and we had a very enjoyable second stay. Location is great- right in the centre of town (a 10 minute walk to the train station) but no issues with noise at night surprisingly. The car park is large and we had no issue getting a space. The hotel seems to be dealing very well with all Covid restrictions and precautions, and we felt safe and comfortable throughout our visit. The leisure facilities are now open (although we did not have the time to use them) which is a nice touch. Plenty of hand sanitizing stations dotted around the hotel and polite reminder notices to wear a mask, but nothing onerous or nagging in any way (a balance which some other hotels seem to be struggling to achieve). Tables in common areas had been blocked off to allow distancing but had been done in a way that didn't feel too noticeable. Our room was clean and well appointed. Large flat screen TV, comfy bed and large fluffy full-sized bath sheets (not the dreaded tiny towels that you get in some hotels). We were staying in the main part of the hotel which is full of character. It's an old building so some wear/tear, and less than perfect decoration is to be expected. Tea and coffee facilities provide (although with paper cups rather than mugs in the current climate) along with a hairdryer, ironing board, iron. To the hotel's credit, they have thought of most things that you could possibly need for a short break. We stayed on a dinner, bed and breakfast which is superb value. No complaints regarding the food, other than a disappointing stingy mezze starter, but maybe we were just being greedy! The evening menu is simple but tasty, and the £25pp spend was perfectly adequate for 2 courses. Breakfast is now a la carte affair rather than buffet, and service was quick and the food piping hot. As usual, every staff member that we encountered was friendly and helpful. We requested the room that we had stayed in during our previous stay and the receptionist went above and beyond to try and secure the room for us (which sadly wasn't unavailable, but we did book last minute so it's to be expected). The servers at dinner and breakfast were unfailing pleasant. Thoroughly recommend The Angel for a short break in a pretty market town.

"Lovely Stay"
Quadie69, 16 Septembre 2020

I stayed here for a few days. The hotel lovely and comfortable, staff very pleasant and helpful. The Hotel was central to everything. From the hotel i traveled to Bath, lacock, Castle comb,Swindon outlet center. Food was lovely, parking great

"Clean, inviting & friendly - Looking forward to our next stay"
J4d327A, 04 Septembre 2020

We thoroughly enjoyed our stay at the Best Western Plus Angel Hotel and would highly recommend this hotel to others, The room & hotel was clean and inviting and they had carefully considered all social distance measures within the hotel given the circumstances with COVID. The hotel staff on both the reception & in the restaurant/bar area are a true credit to this hotel & we found them all to be very personable, friendly & attentive during our stay. The food options were varied & delicious we decided to stay and dine in the hotel comfort for both nights during our stay instead of venturing into town. We were impressed to see they had also put COVID precautions in place for their fitness and pool areas offering guests bookable slots to avoid over populating the areas. All in all a very pleasant and enjoyable stay with plenty of local amenities just outside the door, we look forward to returning again in the near future.

"Too much noise for a sound night's sleep"
MileyORiley, 03 Septembre 2020

There was so much noise at this hotel negating the one thing they should be providing, a good night's sleep. From the clanking of the laundry room to the constant dripping and gurgling of a leaky gutter, I did not have one full night of rest. Not sure of their policy, but allowing guests with yapping dogs in inexcusable. Obviously the guests will leave the dog in the room, and it will whine and bark until the owner returns. The gym was booked up (limited slots due to Covid-19) all most exclusively, but they allow external patrons to use it, surely guests whom are paying for that benefit should be given priority over other users. I stayed here a few years ago and it had none of these issues, it's really gone downhill in the past few years.

"Absolutely terrible - don't not eat here"
335kirstenk, 31 Août 2020

So I visited with my two children and a friend. We ordered two bacon and sausage sandwiches minus the sausage and paid £2 extra for chips. I had ham egg and chips. My friend ordered grilled chicken and asked to change from chips to a jacket - which was charged an additional cost. So the meals arrive and three were wrong. Two were luke warm and one was cold. I asked for one of the bacon sandwiches to be replaced at it was cold (it looked like bacon left over from breakfast - which was quite a contrast to the other bacon which looked freshly cooked). The waiter came out to say the sandwiches are meant to be cold but he'll heat it up! So why was the other one luke warm?!?!? Seriously who serves cold bacon and sausage sandwiches and doesn't put on the menu that these will be cold! The portion sizes are also tiny! £2 for chips which were the size on a 7yr olds fist!!! We were eventually bought cutlery and sauces. One ketchup had been opened and put back in, so was all over the other sauces, which means these had not been checked or cleaned!! The table directions said food would be served to the table next to us but this was not the case and so social distancing is not in place there. I asked to speak to the manager. She came over to say “are you the family who had the issue with the bacon sandwich”. I went into to explain all the issues and the manager tried to say the sandwiches are served cold! I explained they should make this clear on the menu then. At this point I would have expected a manager to be a bit more savvy about dealing with customer complaints but she was defensive and had no solutions. He closing line was: “is there something I can do for you”. I said no we are leaving and I can say hand on heart won't be going back!

"Truly appalling"
Dinnerduo, 26 Août 2020

Despite friends of ours warning us not to eat here, we decided to give it a go as a last resort. Wish we hadn't bothered. Dirty and poorly managed. Food was very average and staff clearly have no idea. Is this because this establishment laid off all their casual staff before the furlough scheme was brought in?!! We have heard that the bosses are now having staffing issues because they dropped so many staff just to save themselves and to avoid paying wages of long-standing staff. Some serious help needed here to sort out. Definitely one to avoid

"Shambolic"
travellerwithgang, 17 Août 2020

Check in 2pm, arrived at 2.50 room not ready. Once granted access we were given the wrong room (double instead of twin). Second room; Toilet not flushing and bathroom door latch hanging off and would not close. Reported this and it was 'repaired' in our absence. On return to hotel at 2350 door was locked and bell broken. Notice was on door with phone number to call. Rang number until it dropped (10 mins of trying) and a member of my party banging on door trying to get attention of anyone. To add insult to injury it was raining. Eventually someone arrived to let us in. When we returned the toilet appeared to have been fixed and latch not hanging off the door but it still would not close properly. Next morning needed to leave early and discovered towel for only one person and to our horror the toilet was not working again. Ended up flushing toilet with shower attachment due to our timing issues and shared a towel ! We told reception of the issues upon checkout but not impressed with the repsonse. We have stayed here before with no issues so severely disappointed with this visit. Other members of our party also had problems with non flushing toilet and they will be complaining to hotel as well.

"Evening meal-very poor"
stephen c, 05 Août 2020

We thought we'd take advantage of the gov't 50% discount on eating out. Other venues fully booked so we chose the Angel on walking past. Paid too much for 2 feeble meals. Even at discounted rate very poor value. No real effort made to impress. Never again.

"Mrs. Susan Horgan"
R63GYsusanw, 26 Juillet 2020

The hotel room was nice but the service was not good we had no welcome letter on arrival we also was not informed our room would not be cleaned during our stay so anything we needed we had to go and ask our self for clean towels etc

"Absolutely Filthy Room"
MickandElaine802, 25 Mars 2020

This hotel clearly has no idea of how to clean a room. Firstly we got a room they clearly do not feature on their photos. We noticed very early, layers of dust 1 cm thick. On using toilet the handle became loose. Raised complaint as we went out for evening. On return handle appeared fixed but no attempt to clean dust. Raised matter and they said they would deal. On returning to room dust had been moved around with dry cloth and all over floor and in sink. Raised matter again and night watchman did 30 mins cleaning and we were given a single whisky for inconvenience. Used handle of loo and it broke again making toilet unflushable. I went to manually flush it from cistern and raised lid to see absolute filth. On checking out they tried to argue until I said I had photos and to their credit they waived cost but since have refused to offer compensation except a return visit to same hotel. As if we'd go back there. When looking at photos please do zoom in. Would you stay here. The room was named ‘Norton'. Ample opportunity to resolve matter but declined to offer further. I will be contacting health and safety. On checking rest of room virtually all surfaces were dusty. They even had a Covid19 leaflet about they value hygiene. Disgusted. There were more photos but can only post 10.

"Overnight Stay"
649dawnv, 18 Mars 2020

My husband and I visited Chippenham 13/14 March for a meeting with friends. We stayed at The Angel, Best Western Plus Hotel. There was lots of renovations going on, which was easily noticeable on entering the hotel from the car park as the smell of paint (I believe) and huge pile of cardboard boxes were in the foyer. Other than that it looked very nice. We were greeted by reception staff with a cheery smile and we were allocated a room. The beautiful staircases were typical of an old building, wonky with character. We found our room and were completely surprised at the huge bed that had curtains to make it look like a four poster. The room was in 2 sections and the other end had a Lounge area with a fireplace. The room was nicely decorated with a large wardrobe, dressing table/desk, sofa, tea/coffee making facilities and a lovely large bathroom. The food in the restaurant was good and the staff were very accommodating. I would definitely stay there again and look forward to seeing it when the renovations are complete.

"Lovely stay "
Gibbo211, 15 Mars 2020

We arrived on Saturday 14th March for a one night stay. We were lucky enough to be able to check in early and found reception a breeze to complete and then headed up to our newly refurbished room (305). Yes the hotel is being refurbished, but it had no impact on our stay. The room, a lovely large bed and well lit and lightly decorated. The bathroom was fully refurbished with a nice waterfall power shower and lotions and gels (I forgot mine). Tea and coffee making facilities were a plenty. The main bar was adequately stocked and served our needs prior to dinner in the restaurant. James in the restaurant was excellent. Showed us to our table had we ordered the sausage and mash and a mixed grill. Followed by a chocolate brownie and cheese board. Both meals were lovely and we retired to our room to enjoy a lovely nights sleep. Breakfast was served in the same restaurant as dinner. We enjoyed cereal and coffee after ordering our full English selection. Jenna served us at breakfast and was very polite and an excellent member of staff. WiFi was strong enough to allow all forms of social media to be used. Excellent location. Great staff. Happy to return.

"60th Birthday Party"
bronwenr2020, 09 Mars 2020

Arriving at the hotel to pick somebody up, I was taken into the function room where I discovered by kids had planed a surprise 60th birthday for me. It was a fantastic night. Kerry, the manager that evening and her team did a fantastic job looking after us. We had a buffet and I received so many compliments from my guests about how lovely the food was, so thank you to the Chef. My children booked the resident DJ Gary he was also brilliant. As my family came from all over the country they were also staying at the hotel, I'd also had a room booked on my behalf and it was lovely. My mum told me the next morning that it was the best nights sleep she'd had in years. We all enjoyed a leisurely breakfast together the next morning which was served as a buffet. It was amazing and much needed after a few to many cocktails. Before checking out we all enjoyed a swim together in the pool. I've attended functions at The Angel Hotel before, most recently their Abba night at Christmas which was also brilliant, and would not hesitate to recommend the hotel to family and friends.

"Good hotel but under renovation"
Newbury96, 05 Mars 2020

Normally stay here and very good but hotel under renovation which wasn't aware of. Room very cold even waiter from room service said how cold it was . No remote for over 3hours attic room with no blind or curtain bit uncomfortable but will come back as not normally like this.m

"Birthday meal"
Jayne H, 05 Mars 2020

Myself, my Daughter and my partner went for a booked meal for my birthday, having never been to the hotel before we were somewhat disappointed to find that it wasn't a nice dining room as expected but a cafe serving spaghetti hoops and burgers, I was not a happy bunny! I'm afraid we left without ordering and went somewhere else If you are expecting a hotel style meal this is not the place to go

"Visit for lunch"
thomasnicholask, 04 Mars 2020

Pre booked to meet friends for a lunchtime meal, unfortunately we were not warned that they are undergoing renovations at present. I'm sure they will result in a better overall facility, but at present, diners are relocated into a pretty soleless function room. had we known, we would have delayed our visit until the works are completed. On the other hand, the food was good value and very tasty, pretty standard fare which suited our needs. One minor issue, when ordering drinks from the table, we requested a small orange and leomonade for my wife which arrived in a 'pint glass'. I explained that we asked for a small measure and was informed that 'it's how it comes'! I returned it and asked for it to be put into a smaller glass, even a wine glass, my wife can hardly lift a pint glass! We're not often in the area but if we are, I'd probably use Trip Advisor and find an alternative venue.

"Building work inconvenience"
dorsetweddingdj, 01 Mars 2020

If I had been made aware of refurbishment I would not have stayed. Woken early by the works, room stank of paint and silicone sealant. Breakfast room next to building works and continuous sanding from the moment we sat down. Workmen set the alarm off so we all had to evacuate. Not peaceful or enjoyable this time.

"A tale of two buildings"
linda_benbow, 27 Février 2020

We went for a Valentine's meal and an overnight stay with breakfast. The hotel is being refurbished and we were on the top floor of the new block nearest the car park, which is separated from the main olde part of the hotel by a pleasant courtyard with flagstones, gazebo for smokers, etc. There was a wedding reception going on with a disco. We used the gym and pool in our building although the water could have been warmer! The main meal in the picturesque hotel was chef cooked, not out of a freezer, served by knowledgeable staff. The front of the hotel is at the end of the High Street, very hand for the town's Saturday market leading down to the riverside park.

"Christmas Lunch"
LORAINE1349, 22 Janvier 2020

We came here with a group of about 20 people for a Christmas Lunch. The lunch cost £22 for 2 courses plus a mince pie and coffee. We chose to have a starter and main course and although the starter was ok, the Christmas dinner was the worst l have ever had. I'm sure the turkey was processed meat and the sprouts were frozen. People who'd ordered the beef said it was so rare and tough that even if they'd managed to cut the meat, they couldn't chew it. The service was so slow, we gave up waiting for the coffee and mince pie. As l'd heard that the hotel had recently had a new manager l thought it was only fair to contact him first before writing a bad review. I emailed him on 27th December but have still not had a reply. Chatting to a group of friends about it, one of them said that she had also emailed the Manager to complain about a lunch she'd eaten there. He had not replied to her either. This is not the way to run a hotel/ restaurant. Several people l have chatted to in the town say the standard of the food and service at the Angel Hotel has deteriorated over the past couple of years. It's such a beautiful hotel with a lovely ambience in a prime location. What a shame that the management are not listening to customer's comments.

"Not as good as it could be !"
Happyhumph, 22 Janvier 2020

We booked and stayed here as if was my father in laws funeral and the hotel was within walking distance of where the wake was held .the reception desk was not obvious looked a bit like a point of sell area not a reception desk .but reception was to the point with clear information and polite .we had the last room left and it was disabled friendly which was handy as I recently had a hip replaced .the room (104) was in the new part of the building through an uneven slippery courtyard pretty in the summer but a tad dangerous in winter for elderly or myself having to be careful of tripping , the room was very clean with safe ,iron and board,hair dryer Wi-fi and tv tea coffee making etc the bed it's self seemed to be just a standard double !would have been nice had it been king sized .the bathroom was large with disabled toilet but strangely a shower over bath it did have grab bar but can't understand why not a walk-in shower I found it difficult to get in and out safely also the on off tap for the shower/bath was missing leaving a rusty wing nut to use !the hotel is being refurbished but we weren't told this on booking so when I came back to the room at after 5 the workmen were still there and there was a bit of noise from outside the window in the room didn't totally close and we found the workmen stood just outside the window to smoke which came in through the window not pleasant for a non smoker !!! Also the same this morning at 8am as they parked their van close to our window and we had their early morning banter !!!! I totally understand work has to been done but we paid £150 the the night and that didn't include breakfast !!! Not really worth the money I think but hey ho .on checking out we were asked had everything been ok and I did mention the early wake up at 8 am by the workmen and the staff did apologise ,I think that at £150 fit the night and it's a best eastern plus I would have had a more luxurious room and stay .we wont return there again .you need to up your game best western .

"Angel Hotel Chippenham"
ann51woodham, 21 Janvier 2020

The staff, on reception, restaurant and breakfast time were very helpful and welcoming. The food was enjoyable, restaurant prices not too bad, although if breakfast hadn't been included in the booking deal, I would not have paid the £12 plus for it, as there are very many cafes in the town catering for breakfast. The hotel is very well placed in the lovely town of Chippenham. The older rooms of the hotel could do with redecoration, as they are looking tired, but other than that we thoroughly enjoyed our stay, and would definitely stay there again.

"Blood stained bedding and no response from the General Manager"
E5586LFrichardb, 16 Janvier 2020

Initially the hotel looked good, central location with plenty of parking. I had booked an executive room as it was the same price as the double but with much more space. However, when I went to get in to bed, I found specs of blood all over the bedding and, on closer inspection, you could tell from the creasing that the bedding had not been changed since someone had slept in there. I called reception who said they would send the duty manager but after a 15 / 20 min wait I had to call again. Eventually the duty manager arrived, inspected the bedding, agreed with me and took some photos. She then said she would change the bedding, I was a bit miffed that I was not given a new room but would the bedding have been clean if I had, plus it would mean packing all of my stuff so I accepted this as I new it would be clean sheets. She then went to get the bedding but one of the sheets was the wrong size so another wait while she got another. Even this would not fully fit the bed and left a worn and scraggy mattress cover on show but I just wanted to get in my bed. When the duty manager was leaving with the dirty sheets I made a comment about what they would do and was told she would forward the pictures to her manager as they contract out the cleaning. The next morning on check out I asked for the GM but was told he was in a meeting. I explained what had happened and the receptionist said she knew all about it and a £20 discount had been applied. I said this was inadequate to which she replied this was all she was authorised to apply (not sure why the GM hadn't done more at this stage to be honest). I was then given the GM's contact details if I wanted to raise this further. Instead I contacted the head office (Legacy Hotels) instead with my detailed complaint. I received an apologetic e-mail saying they have forwarded my complaint on to the GM of the hotel for a response. 5 days later I had no further communication so I contacted head office who replied the following day apologising I had not heard from the GM they will contact him again and I will hear from him soon. I understand they contract out the cleaning / bedding etc but it is the hotel that rents out the rooms and takes our money so it their responsibility to have rigorous checks in place to ensure any third parties are doing their job correctly. More over, if I was the GM of this hotel I would be mortified that such a thing had happened in my hotel that I would have instantly wiped the bill and offer a full refund, I would also have told the receptionist to call me from my meeting when the guest arrived to check out so I could apologise personally. At the very least I would have responded to any formal complaints by email.

"Wonderful staff"
Rupert T, 15 Janvier 2020

The staff were really helpful and pleasant. My room was a good size, as was the bathroom. However it was dark. It had those old energy saving lamps that take time to warm up and then only give out the equivalent of about 25watts. The bed was comfortable and the room quiet. The only window was a roof light. There was a ladder in the corner which I assumed was for means of escape in case of fire, but if the idea was to escape through the roof light I could not work out how to open it had there been a fire. The restaurant was of the beer-battered cod or char-grilled things type. At breakfast hot food is to order and generally comes quite quickly, but allow time if you are catching a train. The station is walking distance, but the last bit is uphill.

"A very unfortunate Christmas 2019"
142alang, 10 Janvier 2020

This was the worst Christmas coach trip we have ever had. We were with a D.J. Thomas coach party. We endorse everything that Jeff Morgan has said in his review. It was absolutely dreadful and this I think sums up the opinion of everyone on the coach. Visit Chippenham again yes!. The Angel Hotel? not even for the proverbial pension.

"New Year Gala"
naianiretak, 09 Janvier 2020

We had a very good time at this event. The ambience was fantastic, lovely novelties on the tables, tasteful decor. The food was brilliant, nothing we didn't enjoy. The staff worked very hard to ensure that everyone was served at same time. Fun dancing after the meal. My husband enjoyed playing his bagpipes at midnight to welcome in the New Year. My son and his girlfriend really enjoyed the bacon sandwiches at 1pm. Only negative was breakfast the next morning which I think was a bit overwhelming for that staff, as in the number of people. Otherwise, great night. Thank you

"WHAT A PLEASANT SURPRISE"
bobnsuebudden, 08 Janvier 2020

Walked in for dinner, and was greeted by polite, pleasant staff. VERY roomy accommodation, with plenty of comfortable lounge seats. A good sized restaurant with antiques and wooden beams. Food excellent, and service was excellent. Will return, and recommend.

"Renewed Confidence"
G1424MFwendys, 06 Janvier 2020

Decided to give the Angel another chance and on this occasion we were not disappointed. Our room was fantastic and very comfortable. Staff were helpful, friendly and polite. Swimming pool temperature was very welcoming, lovely and warm. We enjoyed a tasty sandwich too and optional chips which were welcome after a long Journey. Courtyard garden is pleasant with bright flowers to brighten up a rainy day.

"CHRISTMAS HOLIDAY WITH D.J.THOMAS ' NEATH ' HOLIDAY TOURS"
Getaway812456, 02 Janvier 2020

AWFUL ! Room smelled ,the food was terrible had to go out to eat, Christmas with no where else to go we still walked out of the restaurant the Christmas dinner inedible A nice town, but use a different hotel.

"New years eve"
russcolee, 01 Janvier 2020

Just got back from a fabulous new years eve gala and stay .We have had a great time bedroom was lovely and clean . Gala food was excellent and very good value for money. Thank you to all the staff who looked after us .Happy new year to all at the Angel Hotel . Amanda Cooper.

"Christmas Holiday"
bellaboo259, 29 Décembre 2019

We have just returned having spent Christmas at this hotel. The room was reasonably comfortable and clean, and the town very pleasant. The hotel facilities were not really great, and there was not enough room for all the guests and we would have to queue for a table at breakfast. The food was very mediocre, and a big disappointment considering it was Christmas, there was also a lack of it being refilled as it ran out, and when it was gone there was no more. Surly staff did not help. No management!!

"business stay while on training course"
markwhitmore33, 23 Décembre 2019

room was ok ,but i was woken up by someone in early hours dropping a metal tray full on plates ?? went out to eat in town due to last experience of hotels restaurant service which was poor/ completely messed up are meal .

"Annex"
Maesteg6, 23 Décembre 2019

Was initially disappointed with being put in the annex.I was put on top floor with tiny window no light in room had to use torch to make tea and coffee.Very strange curtain arrangement.Took ages to run bath funny regulatory on bath taps.Breakfast was terrible much better in weatherspoons enough said.Will not return but very clean.I have stayed in better Bestwestern,s which are not rated as plus.

"Nice hotel, comfortable well appointed rooms"
RobC435, 21 Décembre 2019

Stayed just one night on business and we were very pleased with this hotel. Professional staff, very helpful, and our room was large and well equipped. We didn't opt for breakfast so can't comment on the food. Wouldn't hesitate to go back.

"Nice Break"
homeworket, 15 Décembre 2019

Stayed on 14th December with friends on a deal. Staff helpful, rooms large with very comfy beds and public areas warm and welcoming. On the whole we enjoyed our dinner though felt the dining area was a bit stark. Tablecloths or placemats on the tables would have made a big difference. Breakfast was disappointing. Everything on the hot buffet was running out and not being replaced. Generally we didn't feel there were enough staff on duty to be able to keep things running smoothly. However, we did enjoy our stay and understand the rooms are due a refurb in the New Year

"A pleasant stay"
asa802019, 15 Décembre 2019

Had a works Christmas party there- food was good, music wss good, staff friendly. We stayed over night for convience - room was clean but could do with a little updating, slept very well, breakfast was a little disorganized, could've been a bit hotter but it was very tasty

"Abba Christmas Party"
matherwood, 11 Décembre 2019

I totally endorse the comments made by Quest825456, although I cannot comment about the food, as I was so upset and angry at being left to stand around for so long whilst places were found, that I felt I could not stay and went home. Having already stood for some time (1 hour) in the Bar, (eventually having to find a chair from the Dining Room), we then found that 4 of us were left standing like lemons with nowhere to sit in a noisy over-crowded room. it seems that although 24 places were booked and paid for, only 19 places were provided. I eventually resorted to finding a somewhere to sit in the Lounge (on my own)...hardly a festive evening. After waiting for a while, I decided I had waited long enough....and went home!

"Abba Christmas Party"
Quest825456, 08 Décembre 2019

24 of us paid £30 each in advance for Abba Christmas Party night, when we arrived there were only enough place settings for 19 and it took over half an hour to seat the rest which was done by all of us moving closer together to get the rest of our party seated. Dinner was booked for 8 pm and food finally arrived at 8.50. Soup was cold, beef was chewy, only one very small potato, and we had to start eating before the veg arrived as it took so long our meal was getting cold. Veg was not enough for our table as we had more people than originally and sprouts were inedible. Eton mess was a meringue nest with a blob of cream on top. Had to go outside and serve ourselves with coffee and mince pies. Music blared the whole of the evening so we were unable to talk over our meal. Not enough staff although those that were there worked really hard. Very disappointing. Never been there before and would not go again.

"Friendly staff"
susanjholiday, 29 Novembre 2019

We've stayed at this hotel a number of times over the last 15 years and it's not as good as it once was. The wood moulding in the bathroom needs a thorough cleaning and the room was boiling as we nor the staff could turn down the radiator. The breakfast, although tasty, was a buffet rather than the table service it once was. It's a lovely old building but things like the pictures did not reflect the age of the building - it could be so much nicer and in keeping with its history. However, the reason for the good rating is the staff. They are all so helpful friendly and accommodating, they could not have done more. Best Western must rely on them to improve the guest rating which would be so much lower without them. So thank you to the staff for ensuring we had a good stay.

"Dated, tired comfort"
Traveler33734344842, 28 Novembre 2019

I had the pleasure of a tired large and comfortable room in the old section of the hotel for three nights in the best location in town. I was very impressed and enjoyed the room however, a very hot shower requires attention, the cooked breakfast requires TLC before serving, rubberies scrambled eggs, unplesant coffee and make your own toast out of machines is unacceptable. Very expensive wine by the glass and food that was not tasty, not pleasing, and not value for money. I would stay there again however, cost should not be all about the location.

"A really lovely hotel in the centre of town"
jnl2019, 24 Novembre 2019

I don't understand some of these reviews - parking was easy and explained by the receptionist who was extremely welcoming, our room was very clean and spacious with two comfortable armchairs. We had a package of dinner including bottle of wine with breakfast and the food was excellent. A really varied menu with interesting options. The service was very efficient and quick at both dinner and breakfast. The dining room was airy and pleasant with also a quiet lounge opposite. All in all it was a great overnight stay and look forward to returning.

"Parking"
172mat, 23 Novembre 2019

I attended a wake at the hotel following the funeral of a family relative. We parked in the car park and even put a blue badge in the windscreen of the car as my disabled mum was with us. We were not aware that we had to register the car until I phoned the hotel after receiving a £100 fine. It would be so simple for staff to remind customers to register the car. The young lady I spoke to is going to send me a till receipt to enable us to appeal the fine, but as I'm assuming the Angel Hotel employs this parking company I don't see why they can't sort it out!!

"Disater"
nothappy123456789000, 23 Novembre 2019

Put in an annex,next to car park,the doors were open till 11pm but to go for anything to eat you had to walk down the stairsacroos to the ground level the public used this as a cut threw across the court yard into the hotel,for a female staying by herself not ideal cos it was open for the public to use and the pub next door used this as a cut threw.as for the food leaves a lot to the imagination,advetised for sunday lunch was roast beef when ordering was told its not that we forgot to change the board,the room was damp and dirty i have videos and pictures to back up my complaint,the company you complain to offered a £30 bw voucher, when i refused this the offer went to £50,i had spent 5 nights in this so called hotel at £106 per night,once i refused this they said they couldnt help any more as they are only go betweens,so if you need a break dont use this hotel it gets no rating from me and would strongly advise to stay at a travel lodge or any of the motel type accomodation conected to pubs

"What a let down."
FRED B, 22 Novembre 2019

I booked one night here to celebrate my wife's birtday,the swimming pool was out of order and we were given a room the other side of a cold courtyard in an annex.There was no heating in the room and even after complaining several times nothing was done,the bathroom floor had cracked and broken tiles and the light over the mirror didn't work.

"Afternoon tea"
snapon69_99, 17 Novembre 2019

Kirby coaches booked the Angel hotel for a festival afternoon tea. I would love to thank the Chef for allowing me to be part of this, I don't eat bread or cakes and he went out of his way to help me feel inclusive.

"Great value"
Bill J, 17 Novembre 2019

Stayed for three nights, the room overlooked the courtyard and was modern and spacious. The staff were friendly and the food was excellent. Would recommend and stay here again. Very handy for visiting Bath which is only ten minutes away by train.

"Very disappointed with the attitude on check out"
DebEpsom, 05 Novembre 2019

We had a lovely stay at The Angel Hotel which had been prebooked to include breakfast and evening meal. However after discussing with the receptionist that we were no longer needing the meal on the final evening we were informed that we could use the allowance for our guests on the Sunday lunch who were coming to my mothers 80th birthday meal, meaning we had paid for 12 meals and had 12 meals. On check out we were surprised and disappointed to have been charged for our 4 guests for the Sunday lunch. On explaining our position we were told that meals can not be exchanged for different days, which contradicted the advise we were given previously. Therefore we had to pay the excess bill of £85.00. We had enjoyed a lovely stay in the hotel in which the staff had been very attentive and the facilities were lovely but this left a sour taste.

"Wedding party and overnight stay"
kirstula11, 27 Octobre 2019

Me and my husband stayed here after attending a friends wedding reception and party which was also in the hotel, the reception staff were very helpful, the room was spacious and clean, friendly bar staff and lovely breakfast.

"Brilliant Service in a very pleasant Hotel"
ReigateBigdaddy, 23 Octobre 2019

Came to Chippenham on a Saturday in late October, with a view to moving this way? Have to say, that's not going to happen as the town has got problems with a lot of street corner drinking (and from the youngsters)........BUT, we were staying overnight in the Angel where we could not have been made more welcome. From the initial booking of.....by the way, we have two dogs with us, Cheyenne quickly replied to say they would put us on the ground floor near the exit - wonderful!! It just got better on arrival, the two ladies on reception couldn't do enough for us; the bar sorted out a table for us for dinner (steak and prawns was outstanding!!) so that dogs could lie at pour feet and again in the morning, breakfast was served in the TV area so that dogs could be with us........and we could watch the rugby!! Such great service and a lovely Hotel; room was very quiet (private party in the Hotel) and just such a shame that the town wasn't for us.......the Hotel was though and thanks to all involved for making us and the dogs (and daughter who travelled by train over from Bath) so welcome......as Arnie once said......we will return!

"Good and Bad"
BrightcutOne, 16 Octobre 2019

The Good - really nice large room, very comfortable, they have a nice pool, location is handy for a stroll on the high street and there is plenty of parking( at the rear), nice friendly staff everywhere - most of whom were doing their best, Breakfast - what we had was freshly cooked and good quality ingredients. The Bad - no lights on the stairs to our room, reported to reception, but not fixed (asked again and was told the maintenance man does not work at weekends??) Dinner, service was very slow (lost our order). Breakfast - was chaos - arrived in the dining room and were told to find an empty table and help ourselves to the buffet. Dont know if there is a menu - never saw one - but staff were able to provide nice freshly cooked eggs. There followed a frantic relay race for each individual item as it appeared from the kitchen. 2 x(fraught - but doing their best) staff was not enough for the number of guests and the kitchen seemed incapable of catering for the numbers.

"Homevisit"
HEATH526, 14 Octobre 2019

Haven't been to chippenham for several years so saw deal on line. This hotel was always a favourite so after booking read reviews. Didnt bode well.on arriving from the carpark nice entrance walking through the courtyard and passing swimming po. Receptionist very nice attentive .stayed in the hotel Cosy bedroom, clean spacious bathroom. Had an evening meal in the deal. Good basic menu with a few specials. the service was slow but we were in no rush. Maybe for some the portion s were on the small side but tasty. Had a good night sleep. Breakfast was the one disappointment.hot food on the buffet kept running out and the plates were cold self service tea coffee and just seemed chaotic . For the overall experience and value give it 7/10

"Shame breakfast service let customers down !"
Marc H, 13 Octobre 2019

Had a weeding present giving to us to go Swindon outlets and bath spa for a getaway weekend. I hate giving bad reviews but on Sunday 13th October there was times the breakfast service was a shambles! Waited for scrambled egg for 20 mins . We were left standing in a queue with no indication when the Buffett was being topped up. I had to waste what I had plated up thinking it wouldn't be too long to get my scrambled eggs and asked the waiter who wasn't sure when it would be ready and that the chef had misjudged how many were coming in for breakfast! Bizarre!!!!! Positive notes, receptionist was lovely , bedroom nice and clean and spacious , a quiet nights sleep too! Evening dinner was good but missing a couple of items off menu which was a shame . I would score higher than average if some aspects of restuarant was improved over our stay.

"Rude staff - all too much trouble "
steamyglasses, 08 Octobre 2019

I arrived quite late, tired and exhausted ... you arrive via the car park entrance at the back Of building .I wheeled my luggage to reception which is through the courtyard area thinking to myself ... I hope I'm not in the Annexe part that I've just wheeled all the luggage through. I arrived at reception to be greeted by a grumpy lady - I asked for some help to take my luggage back to the room in the annex! She reluctantly got somebody!! The chap helping said I had to keep up with him and that he will probably loose me as he was busy and had to get back !! He did take my suitcase up one flight of stairs (no lift) I explained I had arthritis I would find it hard to keep up with him as he sprinted to the bedroom! If you can avoid it don't take a bedroom in the Annex.. I was on the first floor above the swimming pool and it was very very hot the window only opens approximately 2 inches and there is not enough air in the room I was in a twin bedded room ... the bed was uncomfortable and I had a poor nights sleep. Guessing that the rooms might be better in the main house. The next morning I asked for somebody to come and help me downstairs with my luggage and I wanted to go to breakfast I was given no guarantee of the time that they could collect my luggage as they were .. as they put it very busy. A Nice man did arrive to take my luggage approximately 15 to 20 minutes after I made the request - which made me late for breakfast however I asked him to leave the case at the bottom of the stairs next to the car park. He didn't listen to me as the case was ... yes you've guessed wheeled past the point I asked him to drop it - across the courtyard, down some steps and back to the main building - so I had to go and collect it put it in the car I then cancelled breakfast Which I waited for for a certain length of time but had to go as it was taking too long and I was late for my meeting. I think the whole place could do with some training in hospitality because I really felt it was lacking ... in the morning at breakfast I watched two other people cancel breakfast as it was taking so long . Avoid thus place if u are seeking help and a sunny smile!

"Great stay"
Acb20, 07 Octobre 2019

Fabulous hotel in the centre of Chippenham We Had the most wonderful stay the staff ,hotel, and food was exceptional the breakfast was so good. definitely stay again and very dog friendly too and had the pleasant experience of jazz playing very relaxing evening

"Good food, good service, poor beer"
26Sandie, 05 Octobre 2019

We attended this hotel for a late lunch. The good points were excellent food at a reasonable price and attentive table service by friendly staff. The bad point was quality of beer. We ordered 2 pints of draft blond beer. When poured the beer looked unusually cloudy which we queried with the barman. He tasted the beer using a straw and assured us this was the normal flavour for the beer. I tasted mine and queried the fact that to me it tasted off. The barman re-tasted it and again assured me it was normal. We took our beers to the table and after a couple of more sips put it to one side. After eating our meal about 45 minutes later in one of the pints was about half an inch of sediment. To be fair when we paid our bill and took the unfinished pints to the bar the price was deducted from the bill, albeit somewhat reluctantly.

"Good location"
Salop28, 29 Septembre 2019

Not far to walk to the station and only 10 minutes by train to Bath. Easy to find, ample parking, good room size, lovely pool and very helpful staff. You need to get to breakfast early to get a good choice.

"Midweek stay "
pbro12, 27 Septembre 2019

The room on the top floor was extremely spacious but beware it's a bit of a way to have to carry cases up to. If there is a lift I wasn't aware of it. The hot shower temperature in the bathroom was tepid at best The breakfast menu was good and the staff very attentive. The evening menu was ok too although my steak was extremely tough. The fitness facilities are ok. Nice to have a pool.

"SUCH A SHAME"
herbydumplins, 16 Septembre 2019

Have been using the Angel for yrs ...it was always a cut above other places in Chippenham but sadly that is no longer the case ...yes the staff are still excellent always greeted with a smile and helpful...food is ...is...not as good as say 3 yrs ago i realise chefs and kitchen staff change but it really is not as good ,but my main concern about the Angel is the state of the chairs tables ect ...today i or shall i say we ..went in for coffee and crumpets ...and in the bar area we didnt even want to sit in any of the chairs all were covered in stains and arms thread bare ..its gone from being a real treat to a slightly but not by much Weatherspoons NO LONGER SOMEWHERE TO LOOK FORWARD TO GOING MORE A PLACE YOU GO BECAUSE THERES NOT MUCH ELSE ,,,,i honestly feel sad writing this because for so many yrs it was an institution .it was ...THE ANGEL...

"Nice hotel, great location"
Edb295, 16 Septembre 2019

Close to Bath City Chippenham is a nice town Easy to find even in town centre location Reception staff were very helpful Problem with toilet was fixed very quickly without fuss Car parking was easy to sort out Couple more options at breakfast would have helpped

"Very good value, great food and organisation"
Amy J, 15 Septembre 2019

We did the Great Little Breaks deal and such good value. Amazing two course dinner included chose delicious steak, wine and homemade cheesecake. Great breakfast, good quality compared to other buffets I have seen in hotels. Big room with comfy beds, TV and blackout curtains. Fast WiFi and central location easy to get to Cotswolds. Efficient check in process.

"Very slow service"
JacquiB1107, 11 Septembre 2019

Started popping in here on a Friday morning for coffee.. which is all well and good if your not in a rush !! It is normally quite busy with a lot of the older generation meeting up for a chat and catch up ... if only they had the staff to cope with this short lived influx, but each time I have been in the wait for coffee has been a lot longer than expected ..

"Unplanned overnight"
larrys511, 07 Septembre 2019

Great location with parking right in centre of town. Initial rate was quiet high but nice receptionist found a better deal @122 b/b. Very good room right over front door. Huge room, comfy bed and well set up bathroom.TV reception a bit off. Could do with newer USB sockets for phone charging. Coffee in lounge in cafetière nice touch. Good breakfast , pity coffee wasn't available other than from industrial machine. Nice friendly staff.

"amazing receptionist"
dharriswba, 04 Septembre 2019

Nice hotel , food nice , bar nice . amy may possibly be the best receptionist i have ever witnessed. Truly an inspiration . Lovely breakfast for a buffet , hot food topped up well. Heaklth club just the right size as well. will definitely return.

"Disappointing return visit"
G1424MFwendys, 03 Septembre 2019

Restaurant needs consideration. Only 8 people in restaurant in the evening. We waited 55 minutes for the steak to arrive - we were amazed as it was “Steak Night” Breakfast ingredients - need a reviewing as horrid We overheard a gentleman sitting next to us say “that's the worst poached egg I've had in my life. How can you bugger up a poached egg?” I told him we had poached egg the previous day and ours were the same. The colour of the yolk was practically nonexistent - insipid - revolting. They made me feel sick to look at them. Clearly the cheapest battery farm eggs the hotel could buy! Lavatory not working in our room during our first night. Requested another room at 7.00am. At breakfast I was apprehended by a member of staff who tried to talk us into staying in the room as they “knew” what the problem was. If they knew there was a problem why let out the room? Being apprehended at breakfast didn't make for a relaxing meal as I was happy in the knowledge I was moving room and hence felt this was unnecessary. I had already repacked and come to terms with the inconvenience of repacking. New Room - lavatory worked for the first day and then next day the lavatory was a problem - when flushed the water level rose to the top of the water bowl. When I reported the issue to reception I was told that the room above (our first room) had the same problem too. So the problem toilet issue was ongoing in the room that the member of staff tried to keep us in!So twice we have had to be inconvenienced first thing in the morning after waking and having to go to the lavatories in the main bar area! Bathroom cleaning needs addressing as heavy lime scale around the taps. Also the extractor fan in our 2nd room wasn't working. The swimming pool can be enjoyable if some of the regular membership users are not in attendance. Some of these people tend to make hotel guests feel like they are trespassing. The members tend to think they have a right of passage and can tell guests where they can swim! Room furnishings in both rooms - blinds were torn, dirty, broken cord so unable to open the blind. In the past 5 years we have stayed at The Angel 2 to 3 times a year and sadly we have seen the hotel decline from a good quality establishment to an inferior establishment. The staff are lovely but of course they have to work within the budgets and constraints the owners impose! Will we stay again? The standards have declined so much - save from the central location and taking a chance on the swimming pool users - we have to consider if we are getting value for money and the answer is no. In conclusion you will get much better value at the local Premier Inn where we have stayed many times. Premier Inn rooms are consistently of a very high standard in terms of cleanliness, furnishings and facilities at competitive rates. The Angel just doesn't compare in value for money. Note to owners. If you're not interested in the Angel Hotel sell it to someone who is!

"Breakfast "
353amyi, 25 Août 2019

We came down to the breakfast room for breakfast and was greeted by a shouting Dutch group we sat down and just ignored it (well at least we tried to) they were out of pretty much everything no bacon no spoons (of any sort) no tea/coffee no sausages no pastries. The only thing they had was some toast. We were even thinking about leaving and eating breakfast somewhere else. But the thing is they had the food in storage just the couldn't be bothered to put it out. DONT COME HERE.

"Poor"
peteskinner2015, 23 Août 2019

Heated towel rail not working, bathroom extractor not working! The worst house wine I've EVER TASTED ! Then waited 35mins for the WORST STEAK I've ever had.( I feel for the chef having to work with these totally inferior ingredients). My advice is go round the corner to Wetherspoons.

"Overnight stay travelling in chiltern"
Sundera K, 09 Août 2019

Probably was a better than average, perhaps exclusated and cryive, hotel in the past, but is now desperately in need of update/refurbishment to retain its status. Bed room were functional if rather cramped. No aircon - A floor standing fan was expected to provide ventilation. Swimming pool and gym barely passable. Reception area is not accessible to disabled and wheelchair users. The restaurant and bar dated. Swiming pool and gy

"Wedding at hotel"
Anna1987_01, 29 Juillet 2019

Staff and hotel all excellent, I would recommend, the effort put & things done to make it run smoothly, last minute changes weren't a issue. Allowed access all over hotel, we were looked after very well. Any issues that arise were dealt with swiftly and sorted as weddings don't always go to plan, the room we stayed in bridal suite was lovely and guests rooms I heard were nice too. Food was lovely, the package 2019 I would recommend, great for just what you need without going over the top, use of room, 3 course meal, buffet, DJ, discount rooms, few extra bits. Staff very helpful did what they could to make it an enjoyable experience. So much help with planning leading up to the big day, with answering my emails, doing regular meetings to discuss the days schedule. Overall a amazing effort and experience, me and my husband got what we wanted.

"Disappointing after a previous good experience"
r0zb2, 21 Juillet 2019

Not as good as last time we stayed. The room was badly in need of some refurbishment. Very stained toilet, light bulb missing, dingy and stained carpet and broken towel rail, shaving mirror and lack of ventilation in the bathroom. Not good value for the price. Staff slow to respond to complaints and it took two requests for the missing light bulb to be replaced.

"Disappointed with condition of rooms"
Sue N, 21 Juillet 2019

Such a shame as it's a lovely looking building,and has great facilities, but one of our rooms had cracked bathroom floor tiles all over the floor and the rubber bathmat looked discoloured. Our other room had hair on the plughole which wasn't appreciated. One of our rooms wasn't ready for us even though they knew our arrival time and we arrived later. If it wasn't for these points we would have been very happy. Luckily it was a quick overnight visit.

"One of the best steaks I have ever had."
Faig163, 16 Juillet 2019

I have had sirloin steak in many restaurants but this restaurant served one of the best sirloin steaks I have ever had. I was a pleasure visiting the restaurant. Polite staff who are willing to make last minute amendments.

"Poor value, appaling parking practice."
Stephen B, 15 Juillet 2019

Not good value. There's a Premier Inn opening in Chippenham soon which will be far cheaper and better quality rooms. It also uses Private Eye to manage parking, make a mistake and you'll get £100 fine. The bar staff were very nice and the 'town centre' location is good, but if you don't need the town centre, I wouldn't stay here. I did ask the hotel staff to get the manager to ring me back after I complained, but they didn't bother.

"Leaving meal"
Leigh A, 11 Juillet 2019

One of my work colleagues finished working with the company this month and we decided to take him out for a meal to say goodbye. The staff at the Angel Hotel could not have been more friendly. We were served by a young lady called Millie and the food was great. I will definitely be going back again. Thank you the Angel Hotel.

"A Good afternoon spoiled"
lorddon2016, 06 Juillet 2019

Hi Guys, I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible parking system that this hotel uses, this is the second time we as a family have had to pay the extortionate parking fines (They use an outside company called parking Eye).You are supposed to get three hours free, but beware, if you make a small error on inputting your registration they will still use that against you, even if you prove that you were indeed in the hotel paying for the facilities. So sorry but we will have to give this hotel a miss from now on in!

"Super deal with 'Great Little Breaks'"
colinwhalley, 05 Juillet 2019

This deal was absolutely great. I cannot understand some of the poor reviews I read before travelling. The room we were allocated was large, comfortable and clean. The pool was really good to go to after a fairly long day,and the evening meal was first class. For £25 pp you could get two excellent courses. Breakfast was fine in the morning. All staff were most helpful and friendly and I would say this was one of the best deals I have experienced (and I have been on quite a lot).

"Great hotel but dissapointing breakfast"
Steviewievie, 02 Juillet 2019

This hotel is in a great location in the centre of town with a Wetherspoon's very close by. We stayed at the hotel for a week and had adjoining rooms which were clean and comfortable. The hotel itself was very nice and the garden area, whether drinking a cup of coffee and reading the paper in the morning or sitting with a glass of wine in the evening was very welcome. From the moment we arrived we found the reception staff friendly, informative and helpful. Nothing was too much trouble. We made use of the excellent pool everyday which was never crowded and one time we had it to ourselves. However what let the whole experience down was the breakfast. Every day we had to ask for something, either there were no glasses, no bowls, no plates for the toast or no spoons. The first day there was no butter only Flora on offer which none of us liked. On asking if we could have some butter, we were told they had run out. There were only three days out of our seven day stay that there were flavoured yogurts (again we were told they had run out and were waiting for a delivery), and for two of those days we had to ask if there were any flavoured ones. The fruit on offer was all tinned and hit and miss as to what you would get, one day grapefruit segments, then another day peach halves with pineapple rings, then sliced peaches another day. The fresh fruit was very sparse, grapes for three days, then nothing for a couple of days and then an orange. It wasn't as if we were ever late down to breakfast as we were always there by nine o'clock and never more than two or three tables occupied. We asked for loose sugar one morning to put on the cereal as there were only sugar lumps on the table and we were told by the breakfast staff and also the barman that they don't have loose sugar. We said that we had packets in our room and we were told, “Well, we don't have it in the restaurant or bar you'll have to get it from your room”. We did just that bringing packets from our room each day. Later in the week a sugar dispenser with loose sugar appeared by the drink's machine. It was not all bad though as the cooked breakfast was fine. However, we were very disappointed with the whole breakfast experience, the first time ever with a Best Western.

"Barman let the side down"
Philip H, 21 Juin 2019

We used this hotel primarily as a base for local sightseeing. Our package included dinner with a bottle of wine. We seated ourselves in the 'dining area' (I hesitate to call it the restaurant) and ordered our meal. Waitress (and reception staff for that matter) polite and accommodating enough - but not so the barman who duly brought us a bottle of house red with two of the smallest glasses he could find, plonked the wine down - unnecessarily forcefully I thought - unscrewed the cap and left us to it without so much as a by your leave. After a few moments I approached him at the bar and asked if it might be possible to be given two larger glasses. He grudgingly gave me one large one and another slightly larger one claiming that all the other large wine glasses were "out in the rooms". However, barely a few moments later he passed our table several times with full large glasses.He must have overheard me remarking on this to my wife as, on returning to the bar, he commented (presumably by way of explanation) that he had since "instructed his staff" (his staff?) to collect more glasses from the rooms and walked off without waiting for my reply. As he walked away I asked if we might then have a second larger glass but he made no response and no such glass was ever brought to us. When I raised the matter with him on departing he muttered something and retreated to the back of the bar where I couldn't see him. I should mention that I'm a 68 year-old male, have dined in some of the finest hotels in the world and just because my wife and I had taken advantage of a promotional offer I saw no reason why we should have been treated with such derisive contempt. Presumably this arrogant employee, in his wisdom, had deterined that because the wine was complimentary it called for nothing more than the smallest glasses on the shelf. A sad reflection on a BW hotel which with its "plus" accolade, despite everything, is obviously doing its best to improve its poor image.

"Good location for sight seeing"
goodtogethome, 18 Juin 2019

Booked this hotel through the Best Western Website and got a great deal for room and dinner. Hotel is nice enough, maybe a little faded but for the price perfectly adequate. The staff were helpful and friendly and the receptionist moved us to another room when she realised the room they had allocated was rather small. Now I dont expect to be upgraded but I often wonder why hotels put you in their worst rooms even when empty just because you havent paid the full price leaving you disappointed. Full marks for staff using their initiative as it left us with a good lasting impression. The restaurant menu is fairly limited and basic but more than adequate. Always like it when a jug of water is put on the table, which they did. The town itself is quiet with lots of charity shops, but well located for Laycock and Avebury which is why we stayed here. Also great to meet up with friends as the hotel has a large comfortable seating area both inside and out.

"70th Birthday Party in the Town"
John T, 12 Juin 2019

What a disappointment.This is a hotel which is probably good for the Coach Trips it serves but otherwise an expensive two days in a hotel which has seen far better times.They no doubt get a better value for their money than we did. We paid top dollar for our room -£156 for bed and breakfast per night for my wife and I. The TV did not work at all and no compensation given. .The shower was a joke. The breakfast -please try "Truckers"-scraping scrambled egg off the base of the container-no bacon-soggy white toast only-tea in tea bags.To top it all the dirty looking old obviously plastic lily in a milk bottle on each table said everything. £50.60 for one course dinner.The ground floor bar and dining area needs serious attention.No wonder the private B&Bs do so well. Bring on the Premier Inn. The staff were as helpful as they could be in the circumstances.JCT.

"Good location"
elenachristodoulou82, 10 Juin 2019

This was a good location to visit family but for the premium price I would expect much better quality of room/breakfast/dinner etc. It's on par with the premier inn (if not slightly worse) but much more pricey.

"Wedding"
Paul M, 05 Juin 2019

We held our wedding at the Angel on 1st June 2019. The whole event was just great, from the food, the staff, the support etc. It was most certainly a day we will never forget. Special thanks to Emma and Suzanne for your patience and for giving us a fantastic wedding. Tom the chef for what was a simple meal cooked to perfection. A great chef. Thank you all who were involved. A day to remember......Paul and Iwona

"Very nice hotel and staff."
Pilgrimlad, 02 Juin 2019

Stayed at the Best Western Plus Angel Hotel for a 1 night stay on a Bed, Breakfast and Evening Meal package. We enjoyed our brief stay enormously and will definitely be returning. All of the staff we met were both efficient and friendly. The quality and choice of food was very good with some excellent choices on the dinner menu. There is a lovely enclosed garden area which is a real sun trap and we enjoyed a drink in this area. We stayed in the old part of the hotel, which I believe dates back several hundred years, and therefore there are some tight staircases and corridors which we are quite happy with. This is called character and is not a fault. There is a modern extension to the hotel with a swimming pool if that is your preference. All in all a lovely hotel which will be on my 'Must Return' list.

"Potential with some tlc"
LW64, 16 Mai 2019

The building is lovely from the outside and the public areas were nice enough. Reception staff were very helpful. Our room wasn't ready so we agreed to take another room in the main building. We were advised that it would have more character. It did. It also overlooked a brick wall but as we weren't planning to spend hours in the room it didn't matter and probably made it quieter. Comfortable bed, shower was fine. We were pre warned that there was a large party in. That is fine but not enough staff did leave other tables a little abandoned unless they could catch someone's attention. Breakfast was nothing special, especially having had a really good brunch very nearby the day before. It was a lot to live up to which sadly it didn't The pool was not a great experience. The ladies shower was running on full for both days. They were apparently waiting for a plumber. I would say it well and truly warranted paying emergency call out rates - a terrible waste. The location was a great base for visiting Avebury. All in all it was a nice building, with staff that cared. It just needs the management to care a little more too.

"A hotel past its best!"
Travel25203774789, 15 Mai 2019

This could be a fantastic location but the hotel is looking pretty shabby. The downstairs of the hotel is ok but the rooms are looking worn. Choice of dinner was limited wiith few healthy options. Breakfast inedible and wifi not sufficient for business use.

"One night travelzoo deal"
martinsnest, 13 Mai 2019

We were very happy with our Sunday night away. Chippenham is a very nice little town and the Angel is in the perfect location. The garden at the back is very nice. I made use of the swimming pool but was a little concerned at the amount of water being wasted form a shower that was continually running for the whole time I was there! Another lady told me who was a member that it had been running for nearly 2 weeks!!! I did report it to reception and hopefully it will soon be sorted. The wasted water over that time must be phenomenal. The meal was good and the room which was in the main hotel was large and had everything you could want. The bed was comfortable. Breakfast was ok although no fresh fruit only tinned and also only white bread! Could I also just say without sounding really miserable that the piped music needs rethinking! It nearly drove us mad at evening meal and also breakfast. We weren't the only ones a few people were also complaining about it! Apart from these niggling things all was good.

"Very good but can do with some additional cleaning"
harwyn16, 04 Mai 2019

6 of us stayed in 3 adjoining rooms. Rooms, bed etc very nice. Bathroom could do with shower curtain regular changing, bit more cleaning of the shower walls and floor. Orange mould was prevalent. Bit of bleach and washing would do the job. Had to ask for bath towel for two people. Some towels looked little tired and worn. Staff very polite. Place is excellent. Breakfast was very nice. Little over run on Easter Sunday. Staff did their best to manage. Location is brilliant. No room air conditioners but Fans were in the rooms.

"Good hotel despite a problem with the heating"
steve01957, 22 Avril 2019

This is a nice, quirky but well appointed hotel, good rooms, good staff and good service, location in the centre of Chippenham is great, we had a small problem but it did not detract from the overall experience

"Something To Make A Noise About"
Peter11435, 21 Avril 2019

It was my first ever visit to the lovely market town of Chippenham and I was pleased to have chosen the Angel Hotel. On this occasion I had reason to have a couple of paid meals here and both the quality and the service were good, with well kept beer to boot. The buffet breakfast that was included in the price was also good and took place in a nice setting. My room in the new part of the hotel was through a lovely garden and was both spacious and well presented with a clean bathroom that included a bath, The only negatives were that I have never stayed anywhere with creaky noisy floorboards, which was quite surprising for a new building. The only other downside was a lack of air conditioning which meant that the room was particularly hot, although there was an electric fan in the room if it had become unbearable. Overall though I still enjoyed my stay and would happily recommend to others.

"A very pleasant hotel ideal for exploring the town and local area"
northwilts, 21 Avril 2019

A family occasion brought me to stay at this hotel. Having first signed up with Best Western online and then taking advantage of a winter deal, I was looking forward to my one night stay. Finding the hotel was easy and the free onsite parking (registration required at reception) meant that I arrived feeling relaxed. A member of the team on reception was very polite and I soon found myself unlocking the door to my room. In a day of smart cards and electronics, it was unusual to go back to a good old fashioned key. The room was in the newer block and it was a decent size with a large bathroom. Facing the sun, it was useful the room had a diffused roller blind as well as curtains. All the facilities you require are in the room and there was plenty of space to relax and sit down. The bathroom was clean and I welcomed it having a proper bathtub. There was a door that could, if specified, join the room with next door. The only downside was a fellow resident in the next room who was shouting down his phone and this could clearly be heard through the door. TV didn't have all the main channels, but as I was out for the evening, it wasn't a problem. I slept very well on the comfortable bed and even with the window open, the sound of the town outside didn't intrude. Breakfast was a buffet and, as I was early, there was plenty of freshly cooked food available. Checkout was quick and all the staff seemed genuinely happy to help and were friendly. I'm going to look for other special deals online and I look forward to returning.

"Poor"
margendy, 16 Avril 2019

Rooms very tired and drab, though good to have a bath. Not cleaned that well, bits under bed and against wall behind cabinets. Dirty shower curtain. Bed comfortable. Difficult to get my electric scooter through door into main building as ramp is not sloped going in. Breakfast is OK but evening meals are factory produced and taste it, frozen chips. Expensive and stodgy. Dinning room very shabby

"Wife's birthday break "
Daffyduck007, 31 Mars 2019

This old and tired hotel is in need of a refit they may have built a new exciting gym and new block but the main house need help We was put on the 4th floor we don't mind that at all but there is no lift The tv guild says there are 30 channels but you only get 11 The room looks as if the cleaner has forgotten they have a 4th floor The tape was so dirty you was never going to brush your teeth with the water from it the shower was a joke you can see the rest in my pictures The breakfast was very expensive for what you got £13 each and the two young members of staff was very friendly (the older one not so) So would I stay there again then NO

"Comfortable hotel / Friendly staff"
Richard H, 26 Mars 2019

There were a few niggles : finding a free parking space on arrival ( thereafter not a problem) , traffic noise was intrusive at times, buffet breakfasts solve the problem of staff dealing with a rush of orders but food kept warm for long periods is perfectly acceptable but not at its best. These minor reservations aside, it was a most enjoyable stay. The room was clean, the beds comfortable, the individuality cooked breakfasts on weekdays excellent and the pool a nice bonus. The most pleasing aspect of all, however, was the attitude of the staff. Everyone we encountered in the hotel, the maintenance staff, the cleaners, those in reception and those in the restaurant were welcoming and helpful. It was more like a well run family business than a global chain. We will not hesitate to choose the Angel on future visits to the area.

"A lovely hotel"
stephen c, 26 Mars 2019

Second time staying here and enjoyed it once more. Rooms are quirky and large. Very clean throughout. Breakfast was good and selection reasonable. I stayed in the room named "Stanton" which turned out to be above the main bar which was still serving until 2 am on the night I stayed and then day staff started moving furniture around at about 0545 hrs. You can hear it and if a light sleeper it is annoying so best to avoid a room near the bar.

"Not the best room!"
Jolizzie1977, 24 Mars 2019

Stayed at the hotel for 2 nights, hotel is nice but the rooms need some attention, we had dirty windows, stains on the carpets, tired furniture, plus we were above the gym so the noise of the treadmill below caused some disturbance to our stay. Breakfast was ok, decent selection but the hot buffet could have been hotter, sausages and bacon were luke warm. Pool in hotel was nice and quiet and the hotel is in great location, nice 10 min walk to the station and only 10 mins on the train to Bath. Would return but hope for a nicer room.

"2 visits in 6 weeks"
Climber45737600425, 19 Mars 2019

A very comfortable hotel, friendly and capable staff. Excellent swimming pool which we had to ourselves. Breakfast excellent, couldn't have had a better choice of food. delicious coffee.Looking forward to coming again soon

"Lovely inside and out"
adzval, 18 Mars 2019

Stayed here for a night and was really impressed with the cleanliness, the décor and the friendly staff. The huge, comfortable bed and large room was a real plus as well so we slept very well and I would definitely recommend. Very good!!

"Would not recommend"
Jean G, 18 Mars 2019

Stayed here for two nights with friends who booked two rooms one for us and one for them. We booked well in advance and our friends had asked for us to have rooms near each other. We were actually on different floors. First impression as we walked into our room (which was Sutton in the old part of the building) was not good. It did not resemble photos on the website at all. It is in desperate need of decoration the net curtains were ripped and did not appear clean the window sash was broken and the windows were stuffed with card. Which made them impossible to open. The furniture is old and outdated the room is very dark. The bathroom is also in need of refurbishment. The breakfast wasn't very good either. Baked beans arrive cold even after being returned for reheating. The little white pots I am sure are the issue as the pot is hot but the contents cold. The rest of the cooked breakfast was not pleasant and also not hot. Coffee is from a machine and came out like dish water. On our second morning the only choice of egg was scrambled which was burnt. When we ask for an alternative we were told that was all there was. The only decent thing about the breakfast is the toast! Although the staff are friendly. It didn't compensate for the condition of the rooms and breakfast issues.Ths hotel did not meet the standard of previous Best Western hotels we have stayed in. We would not stay there again.

"Weekend break"
Diningbetty35, 17 Mars 2019

Excellent value for money. Rooms were really clean and comfortable, plenty of choice for breakfast. Pool lovely and quiet. Hotel is also in a great location, right in the middle of town. Will probably return at some point.

"Perfect for business trip"
Tillj94, 17 Mars 2019

Stayed here for a business trip in Chippenham, stayed in the Superior - Double Room. The room was large spacious and comfortable - large desk should you need to do work. The bathroom had plenty of toiletries and a large bath/shower very spacious and even had a padded bench to sit on at the windowsill. Breakfast was included and was good, location wise its well situated in the middle of town there is a great gastro pub behind it serving brilliant food. The only issue I had was that the curtains don't fully close and that other guest were quite loud - it appeared a lot of young children were travelling together, some kind of youth sports team - you could hear them running about the corridors.

"Poor clenliness"
OnAir33078321744, 14 Mars 2019

Mattress issue dirty old strained .my grandson had to sleep on this ,he suffers with exma, not good. This hotel could have a better rating if the management checked these issues. This isn't rocket science .

"Leisure Club Member"
Jennie H, 14 Mars 2019

As a long standing Leisure Club member I completely agree with Peter W and his review of the swimming pool. Its not been right for MONTHS and is a disgrace. The new Manager has reduced the temperature to 29 degrees which he thinks is fine - he won't get in to try it though, and it is freezing cold and most unpleasant. It was always at 30-31 which was pleasant to have a swim. It is not an olympic swimming pool it is a "leisure" pool and as such should be a pleasant experience not a nightmare getting in. There have been problems for months and we keep being told that it has or is being fixed but we have not seen anyone there for several days now and the notice in the gym just states that the Hotel has paid about £8000 pounds on trying to fix it. That by my reckoning is about one month's worth of subscription fees, so in the scheme of things not a great deal of money. Please get it fixed urgently so we can all have a nice experience in the pool again. I feel very sorry for Guests who have booked thinking they will have a nice time in the pool - sorry but you are in for a nasty shock.

"Gym member"
peterwV2022ZH, 13 Mars 2019

This is an ongoing ‘moan' about the pool! The temperature is below that at which, as a retired Physical Education teacher', I would have allowed my pupils to swim. This is not the first time that I have brought this matter to the managements attention, but it is the first time that I have posted anything on this site. I am a member who relies on this pool to maintain my health and fitness! Currently I cannot be sure that the pool is going to be in a useable condition. I am seriously considering withdrawing my membership and going elsewhere! It is a shame because when the previous maintenance manager was in post there were rarely any problems, perhaps it is the manager, who dismisses complaints as trivial and to be ignored.

"Lovely hotel needing some improvements!"
ShaunH290, 09 Mars 2019

We stayed for one night following a family party so that we could lengthen our weekend away. We had in a family room which was very spacious. Our teenage daughter was not impressed with the sofa bed but the double bed was fine and the bathroom, too. The courtyard looks very good, behind the original Georgian hotel building, with flower beds and paths. The modern additions at the side and back fit in well. The car park is a good size, but some way away from the reception at the front of the building (the alternative of two receptions would be a bit over the top). The cooked breakfast was a bit cool in places (please drop the little pots of baked beans - more hassle than they are worth!) and, considering the competition on the food front, a bit disappointing, especially on service too. My wife used the pool in the morning and I used the gym - which was a bit too compact and lacking in space, and therefore equipment. Overall, a lovely place to stay, right in the heart of Chippenham, but with some improvements in service and food, it could be really good.

"Disappointing "
263stephenw, 21 Février 2019

Chose the Angel as I had been at a business meeting in the area but was disappointed. The car park is at rear of the hotel with reception a long walk away at the front. The receptionist was very friendly and I was given a room up numerous stairs in the main building. The room was adequate size, creaky floor and old fashioned wardrobe, it seemed a bit of a mixture of old and refurbished. I am a light sleeper and had requested a quiet room when booking, outside the window was a large air conditioning unit, it didn't appear to be working but there was a machinery noise from somewhere and when I woke at 3:00, with everything else being so quiet I couldn't get back to sleep and had to get some earplugs. There was plenty of hot water but the towel was threadbare and the bathroom could do with a bit of work, rust stains around a rail on the wall and black sealant. Breakfast was supposed to start at 7:00, the continental breakfast was out but no waitress to take hot food orders. One came out of the kitchen at 7:05 putting her apron on and then went back inside, a second waitress wandered through the restaurant a number of times with her coat on whilst at least five tables sat waiting to place orders. My order was taken first, only three items, poached eggs, beans and mushrooms. My food came pretty quickly but the mushrooms were missing, the waitress apologised and brought some on a separate plate, however the beans were barely warm and the eggs were cold. When I left other people were still waiting for their breakfasts. If in the area again I would look for a different hotel.

"Valentine's plus anniversary "
246hayleyc, 17 Février 2019

Arrived before check in time, room was ready. Very clean and good quality, room get very warm. We was in the badminton room. On arrival manager knocked with prosecco very kind of them. Only thing in bedroom is beams are very low around bed area so not good for over 5ft people. Pictures attached of room. Breakfast is lovely and plenty to choose from.

"Fab fab fab!"
71rebeccam, 14 Février 2019

Check In was seemless. Room top notch. Massive clean warm! Central location. Fab service. Manager went out of his way to help when busy. Beautiful swimming pool which I got to myself. Well equipped gym with a calibrated running machine! Best room service food ever!!!!! Steak so tender. Warm like you expect and to perfection. Well done staff. Great hotel.

"60th birthday surprise party"
magicroundabout1969, 12 Février 2019

Having attended a Christmas party night 2 years ago which was most enjoyable, I decided to organise a surprise party for my wife. Having booked 9 double rooms , the hotel set up a private room for 18 guests for lunch buffet on arrival and a very nice 3 course meal in the evening. They even set up a projector for us. All the staff looked after us really well for which we were most greatful, such a friendly team including bar and breakfast staff. Well done to you all. Thankyou.

"Dog friendly hotel in Chippenham"
Adrian S, 04 Février 2019

Staff very friendly and out Golden Retriever Millie had a wonderfull time. Room very comfortable and facilities good. Great full English breakfast served in separate area for dog owners. We will certainly use this hotel again.

"Amazing food"
CarolandRod, 03 Février 2019

We had lunch here , a couple of times this month,the food is so much better now, maybe a change of staff, We were greeted by a friendly lady called dotti, she was very helpful and our meal arrived very quick, Can't wait to go back

"No sleep"
Daydream40865050774, 03 Février 2019

We decided to stay here last minute due to the snow as we had to get a train early the next morning and were worried would not be able to get to station as well as not having to leave to early. Unfortunately our neighbours found it necessary to go in and out of their room and up and down the stairs all night long which kept us awake,having discussed this on departure we were informed they had a number of complaints about these guests and a manager had to get involved. We did get an apology.Otherwise the stay would have been fine

"Perfectly adequate "
mgbentour, 18 Janvier 2019

This is a well run 3 star hotel. My room was dated but very clean, warm and comfortable. TV in the room had loads of channels and I noted my 4g coverage was very strong so didn't need the WiFi. Bathroom was bright and clean - old yes but perfectly adequate. The hotel itself is in good decorative order and is again a little more comfortable than perhaps it's rating suggests. Onsite gym, whilst small, and pool are welcome extras for a hotel at this level. The location is good for quick access to the town and the car park was easily found via sat nav. If you are coming via train it's a ten minute walk. Can't say I understand what the numerous complaints on TA are vis Parking. The hotel operates a now standard ANPR type system which ensures only guests can use the carpark. You simply add your car details to the screen at reception. No drama. My rate £65 was good value. I will return without hesitation.

"Baby Shower"
rachpace_29, 14 Janvier 2019

The Angel Hotel hosted my sister's baby shower yesterday and they were incredible. The food was great, the staff were very helpful and the managers dealt with my email correspondence promptly and efficiently. I would definitely recommend hosting another event here.

"27th december avoid at all costs..!"
752garetht, 27 Décembre 2018

I stayed here for one night and that was enough, To my horror and disappointment, upon arriving around 6pm to check in, i was informed that there would be no food available, i could not have any hot meal or in fact anything to eat for that matter during my stay that evening. This was due to limited staff so i was told yet people who had been here from the start of the week were still able to order food. I thought that was ridiculous to say the least and an insult. So i had to go and purchase a pizza accross the road from a kebab house which i must say was the worst pizza i have ever tried. It does not state no food at in the inn on the web page upon booking neither. Avoid this date in staying here at all costs.

"Car Parking"
Gavin J, 18 Décembre 2018

Absolutely fuming!!!! Watch out for the car park, they use a company called ParkingEye. The hotel is very poor in dealing with this issue. You need to let the hotel know your registration. However, the front desk is unman most times!!!! Not knowing this and with it being my first time I simply did not know. Parking charge £100!!! Not to worry Best Western, I've moved all my client base to the Bear Hotel. good luck!!!

"The angel hotel Chippenham"
Getaway37641013269, 17 Décembre 2018

We stopped at the angel hotel in Chippenham. We had a fantastic time . The staff are a absolute credit to the the hotel . Nothing was to much trouble . I've never stayed at a hotel before where the staff are so helpful.

"Needs to learn to cater for groups"
Waterspanner, 08 Décembre 2018

We used this as a base for a group travel long weekend. I think this was the first time they had catered for such a large group. The accommodation was excellent, but it was the meals and service that was not up to standard, although some improvements had been made by the time our stay was over. Meals were good quality but lacked a decent amount of vegetables compared to meat,etc. Service was particularly bad on the first evening and breakfast next day was even worse. Bar prices are high.

"Will not use again - very poor response to 'Parking Eye' issue"
East0n, 07 Décembre 2018

I have often used the hotel for formal and informal business meetings and also for staff get togethers, it is conveniently placed and service has been good. The last two visits to the hotel however have been blighted by the new Parking Eye system in the car park. Despite spending money as a customer of the hotel due to errors in inputting of parking time and this time my number plate I have had cause to contact the hotel when a howler of a 'you are being fined for parking - £100' has landed on my doorstep. The first time I called and the hotel sorted this out for me with minimal fuss and I was very grateful to them for this, this time they sent me and email and told me I had to appeal....NOT a simple process... not ability to forward the email and needs effort and time!!! OR I pay £5 to them to sort it out...… in my view a very poor response. I will find an alternative meeting place for all future meetings - private and business - and warn all Hotel Users, make sure you are incredibly careful with the parking system - it was my error on both occasions - or you have a complete pain to sort out post visit.

"Decent"
186414Dave, 02 Décembre 2018

Stayed here on a fri/sat night as a base to visit Bath, train station prob 15 minute walk or £5 taxi. Hotel clean and tidy, small pool but ok if not busy, very well located in the centre, out of the door and straight into shops, pubs etc. We didn't eat here so can't comment but menu looked ok. Our only gripe was the Christmas party guests outside our room making a lot of noise, something that we had to accept as it's Christmas and know this would probably happen in most hotels. Parking for 50 cars and soon gets filled up although there is a car park right opposite which you have to pay for. Definitely stay again.

"Very disappointing "
Burgerthebear, 11 Novembre 2018

Stayed here last night with two other couples trainee receptionists was the best member of staff Bar had no vodka when the bar opened Probably the worst hotel breakfast I've ever had very small and poor quality Shame as this could be a little gem

"Lovely stay"
ms T, 29 Octobre 2018

Just returned home after spending 4 days at this hotel and our stay was very enjoyable. The room was comfy, clean and met all our needs. The breakfast was perfect so ignore the other reviews, some people love to moan. The food was plentiful, good quality and piping hot. The lady who served us and greeted us in the mornings was lovely and couldn't be more helpful. The swimming pool is a great extra facility and the hotel is central to visit the Cotswolds. We had a brilliant time.

"Weekend Away"
debs20102016, 27 Octobre 2018

We unfortunately timed our stay away with a Wedding which unfortunately was a little “wild”. We had a lovely room with a king size bed,room facilities were excellent. Breakfast the day after the wedding was poor. We paid extra to have full English it was barely warm when we received it, the excuse was we have a wedding party in??????? Surely you should cater for all of your guests as we weren't paying peanuts to stay. We had exactly the same breakfast the second morning of our stay and had twice as much and it was hot consistency needs to be on a daily basis regardless of how many guests in the Hotel . Was great as a base to visit Bath and the surrounding area, won't be rushing back.

"Ok "
425leef, 26 Octobre 2018

Room ok WiFi good. Hotel is in the centre easy walk to a nice Thai restaurant. Lots of noise from the water system over night/ early hours complain as it did wake me up got 20% of (should have been more) Don't bother paying £12 for breakfast orange juice was very poor they did apologise but the rest wasn't up to much. I would stay again in hopefully not such a noisy room

"Restaurant worthy of a sketch for Fawlty Towers"
paradox5, 23 Octobre 2018

The hotel's location, bedrooms and facilities are good, as is the excellent receptionist. The valiant front line restaurant staff - namely Dottie, Jemma, Millie and Olivia deserve medals for politely having to confront justifiably annoyed guests having to wait over half an hour for breakfasts which, when they did come, were inedible. Apparently, those in the kitchen had 'lost' the orders. Management was only conspicuous by its absence. The management have really let the hotel down in this department. After arriving on Friday evening we should have been warned when 2 of the 5 restaurant main options were unavailable. The advice - the best of the stay - was to go to the pub/restaurant just outside the back entrance. It was brilliant and it's only a 5 minute walk away. The following morning saw us witness a gentleman on an adjacent table place an order. Shortly afterwards a bowl piled high in a Vesuvius fashion appeared. My partner thought it was some strange sort of breakfast cereal. Wrong, it was a solid glutinous blob of porridge. Then on the Sunday morning, the day of our departure, the scene was a fiasco. Parents with young children were waiting ridiculously long periods and some people were actually getting up and walking out, refusing to wait any longer. Apparently it had been even worse the weekend before. Unfortunately we had already paid for the breakfast and so feel additionally aggrieved. As a tip, stay at the hotel, but do not eat there. The Gladstone Inn to the rear is great with good food served before you nod off or want to leave in frustration.

"Rooms were ok but the restaurant wasn't..."
Neil O, 17 Octobre 2018

Visited The Angel with friends. The rooms were ok if a little noisy ( no double glazing). The restaurant wasn't great. Items were substituted or missed off the order (chicken leg rather than breast, no salad, etc). And my desert was tiny... And exactly what was that starter supposed to look like????

"but for the want of ……."
MikeandFlo, 14 Octobre 2018

……. a decent tea bag”. We enjoy our occasional short visits to Chippenham e.g. a walk along the river bank and around the park, and some refreshments at the Angel Hotel. On our most recent visit to the Angel, the 13th October, everything was fine e.g. service, food etc. ………. except the pot of tea! We like tea, we drink lots of tea, but we did not enjoy the pot provided at the Angel on this occasion. Finding a decent tea bag is not difficult, so it is unclear to us how an establishment can get so many things right but not this. Our overall rating is a bit harsh ........... but it would have been much lower if we had been rating just the pot of tea!

"Lovely afternoon tea"
lynne1979, 11 Octobre 2018

4 of us for afternoon tea. My mum is completely deaf and my auntie is disabled. Staff were just lovely and one lady was even signing to my mum. Checked back on us regularly and took some lovely photos for us. Thank you so much for a lovely time, we will definately be returning. Highly recommend

"Hmmm...........Yes"
stanthegreekfan, 01 Octobre 2018

On a not very busy lunchtime, two of us dropped in here unannounced - smallish menu but good food at a good price with good staff but.........slow service. If you're not in a hurry, this place is worth a visit

"A bit disappointing"
Explorer298782, 01 Octobre 2018

I have been staying in this hotel several times in the last 7 years. The recent visit was very disappointing. False fire alarm at 3.00 in the morning - with the sound off and for 30 mins. Reception that directed me to the wrong wing of the building when I arrived. Hair in the hot meal at the breakfast. The bath in the room was not clean either.

"How much for this?"
MP400Trip, 19 Septembre 2018

At 135 a night, this hotel is ludicrous. The rooms and decor are outdated, the furnishings are cheap and worst of all the TV was tiny! The hotel bar and restaurant are nice and the only redeeming features. I get the feeling that the hotel is making the most of the fact that there are no alternative hotels in the centre of Chippenham. Nothing gets a top notch price like exploitation

"Above Average but not Quite Special"
screenshoot, 08 Septembre 2018

With the car park as far as possible from reception the hotel has seems initially confusing. However; for a one night stay it delivers with a comfortable bed, standard room service and a gym and pool to keep at bay the temptation of an hospitable bar area and restaurant. It is tempting to provide a higher marking but I would reserve judgement until the refurbished kitchen and new head chef are installed and embedded. It is nonetheless convenient being in the centre of town and also close to the station. For the business guest it delivers what you need and I am sure for tourists it does the job equally.

"Nearly very good!"
BBA2012, 07 Septembre 2018

Second stay this year, this time in the older part of the building, second floor (no lift). Large airy room but lacking TLC. A few stains on the bed throw and the carpet, litter in the drawers and an item of clothing under the bed. The four poster bed had one crossbar hanging loose, which I removed as it was dangerour (I did report this to reception). High level dusting needs attention in bedroom and bathroom. Plenty of hot water and a good shower and bath. These older rooms don't have aircon. Breakfast the next day was a messy experience, the buffet area is too crowded into a corner and too close to some of the tables. I know it was busy but we all know that at the weekend most guests come down during the last half hour so it was disappointing that most of the food had run out and we had to wait for replenishment, which came in dribs and drabs, and indeed a chef appeared just after 10am (closing time) with lots more food. Mentioned this at check out and our breakfasts were immediately removedfrom the bill without question, which was thr right (though not sought for) response. Having managed a similar sized hotel myself must say that breakfast is the one meal when the majority of your guests are present and is an ideal opportunity for the kitchen team to show their potential. Planning is the key! I would stay again and hope my points are taken constructively. Michael Sage, MIH

"Nothing Special"
Pat D, 04 Septembre 2018

Nice hotel, rooms clean and well furnished. Staff friendly and helpful. Breakfast was reasonable, except on the Sunday when they seemed to run out of everything and the staff were rushing around getting more food, plates, etc. WARNING if comming by car check in before unloading your luggage as reception is a fair way from the carpark and some of the rooms very near, we carried our bags nearly twice as far as necessay.

"Rude staff"
oliverduxbury, 04 Septembre 2018

Room was roasting hot with windows open. No air con, spoke to hotel staff that jut laughed at me and did nothing. Wouldn't stay there again he staff were rude unhelpful and inappropriate. Hugh disgusted by them

"A fantastic wedding reception venue! "
Ruth M, 02 Septembre 2018

We held our wedding reception at the Angel Hotel in early August 2018, having booked in May 2017. We had a reception for 96 seated guests with 130 total in the evening. From the moment we booked the Angel staff were professional, helpful and excited for my husband and I. Their packages are perfect for customising what you want, the food was excellent, accommodation top notch, and they helped us to achieve the Pinterest wedding of my dreams. I particularly want to mention Suzanne and Emma as outstanding - they worked so hard to make our big day wonderful, and I wish we could do it all over again. There's also not one thing I'd change! I would highly recommend this venue to other brides with similar size guest lists, they really are excellent value for money and the staff listen to what you want and make it happen!

"Good value hotel in old market town"
grimreaper21, 30 Août 2018

We stayed on a Sunday night so got a really good bed and breakfast deal. Most rooms are in the new extension across the small courtyard and a perfectly clean and adequate. There is free wi fi and parking but remember to register your car at reception. Opposite the room was the swimming pool and fitness room, free to guests. We made full use of these and stoked up on the cooked buffet breakfast the next morning. We can recommend this hotel for a short stay especially if over a Sunday night for the best deals. Chippenham is pretty quiet on a Sunday but is a good base for local stately homes such a Bowood House and Corsham Court, each only a few miles away.

"Amazing value"
cro88, 10 Août 2018

Stayed on a 2 night deal it was amazing value. clearly ongoing updating throughout the hotel. clearly the staff are the best asset to this place, from the friendly reception staff to the young lady who I believe was called emiliena who gave us fantastic service in the restaurant on our first night. Was a little surprised we were not warned the kitchen was having a refit so a limited menu would be available, however even if we had been warned we would still have come because it was such great value.

"Good central location"
geoffllanelli, 08 Août 2018

Great central location with spacious and clean rooms.Found the bar prices very expensive which probably explains why my wife and I were the only people in the bar on a Friday night.Had an issue with breakfast on the first morning which was not really sorted out by the staff.

"Nice hotel"
Mars691, 06 Août 2018

All aspects of the hotel were very good. Nice accommodation and good food. Only downside was that drinks were a bit pricey. However, there is a nice pub next door. The staff were very friendly and helpful and the location is good in a nice part of the town centre.

"Lovely Hotel"
Netty456, 05 Août 2018

We stayed here for our Anniversary, and loved it. Location was perfect for going out and about. Train station just 15 minutes walk away, Bus station less than two minutes away. We had a lovely room, we were upgraded, and it was clean, comfy roomy, tea making tray, and tv. The gardens at the back of the hotel were a lovely place to sit and have a drink. The reception staff made us very welcome, were very informative and knowledgable about the area and always greeted us with a smile and a chat. Suzanne, the front of house manager went over and above to make our stay special. The restaurant was ok but not the best we have been too, hence 4stars. That said, they did have a few technical problems, which we were informed of prior to us arriving. Even so, would recommend Angle Hotel, we hope to return one day.

"Glad to get home"
susan f, 31 Juillet 2018

On arrival we were told our room was in the new part of the hotel, the receptionist (who was delightful) had trouble finding the key but gave us the copy. We let ourselves into the room and discovered someone was already occupying it. We were then moved to The Sutton, hurrah I thought....an upgrade for our trouble. How wrong I was, the new room was in the original part of the hotel, which could have been lovely. It was however small and stuffy, immediately overlooking a flat roof. We spoke to the manager who said that as he had only been at the hotel for 3months he wasn't familiar with the Sutton! The only compensation he offered was a free bottle of wine, after some discussion he doubled it and eventually apologised. During our stay we found that in the bathroom (which could have been cleaner) the basin would not hold water long enough for my partner to shave and the water in the shower was extremely hot and could not be cooled down sufficiently to stand under comfortably. There was a fan provided which we used the whole time we were there. I had to use a spare bath sheet to cover me on the first night because there was no top sheet and it was too hot for the duvet. the next morning we asked if we might have a sheet for our second night and when we returned after a day out it seemed our request had been granted. Alas no ......they had just used the duvet cover!! On a positive note the staff (with the exception of the manager) were all very friendly and helpful, and the food was very good. We particularly enjoyed the Sunday roast, my cheesecake dessert was pure ambrosia.

"Disappointing over previous visits"
Redlands-Lad, 30 Juillet 2018

We stayed at the Angel this Sunday as we had previously stayed there on several occasions as they are dog friendly, although unfortunately ours is no longer with us. When we arrived in our room we discovered that there was no soap in the bathroom. As our daughter was already on her way to collect us, and we always have our own hand-wash we did not report it straightaway. The next morning when we went to breakfast we were disappointed to find that they had changed over from where you could order what you wanted, and it was very good, to a average buffet system. We got our plates and made our selection then realised there were no eggs available. We asked where they were and told that they were on their way. After a 10 minute wait the eggs arrived but by then the rest had gone cold. One off the staff could have told us that there were no eggs available before we put the other items on our plates. We reported both these things when we went to check out, but the attitude was “I'll tell them about that” no offer of any money off or any encouragement that things would be better next time. As we no longer have our dog we will be seriously thinking about going elsewhere next time we are in Chippenham visiting family.

"Staff very good"
Netty1313, 29 Juillet 2018

Good central location with plenty of free parking We were in the main building first floor- no lift so if you have mobility issues make sure you make the hotel aware Check it was swift and friendly Appreciate we are in an unusually hot summer- We had a large room but it was very hot - despite the fan that was provided- only a small window Hotel lighting was poor - mood lighting is ok but difficult to read even in the bedroom there was no decent lighting- ok during daylight hours in the bar area which has a lantern roof but that won't help in the winter when it is dark at 1600 hours Evening meal ok: Prawn cocktail/ fish cake Steak / Cumberland sausage Ice cream/ sorbet Breakfast was mediocre buffet affair- toast you had to put through twice - ‘limp' hash browns - bland scrambled egg ( they will cooked fried or poached eggs to order- suggest you take this up) - second morning coffee machine broke which put pressure on the staff. Bacon and sausages good. Nice sized pool for a hotel like this Drinks expensive Main positive for this hotel is the staff who were really friendly and professional Good base for a weekend- near to bus and railway stations

"Food gone down hill"
jemz6, 25 Juillet 2018

The lunches used to be really good but they have tried to be fancy and now they are pretty awful shame as nowhere else nice to eat in Chippenham town centre. Bring back the old menu!!! We have tried them three times now and had a different version each time but none are as nice as they used to be plus you hardly get any chips anymore.

"A very brief overnight stay before visiting The Royal International Air Tattoo 2018 at RAF Fairford."
PhilipofCroxley, 15 Juillet 2018

Arrived on a hot/sultry afternoon, Reception were very helpful and informative. We did enjoy a bottle of Prosecco in the garden before going out to dine at the nearest Italian Restaurant-La Passione ( which was very enjoyable and reasonably priced). Overall we found the hotel to be comfortable, our room (inside the main building0 was large with a reasonable sized bed, good bathroom, good-sized tv etc. We would not hesitate in recommending this hotel if you are looking for accomodation in/around Chippenham. Due to the very hot weather being experienced at the time our room was very warm and a large fan was provided.

"Bedroom like a furnace !"
JayneD62, 08 Juillet 2018

What a shame this beautiful hotel could not deal with the temperatures that we are currently experiencing . We stayed last night in room 202 and it was a furnace . The fan in the room served no purpose and the windows could not be opened wide due to safety catches . After no sleep we now have a journey to Scotland to make . PLEASE get some mobile air cooler units for these rooms , you might only need them a few nights . At the premier inn you get a good night guarantee- we did not get a good nights sleep last night !

"Comfortable and clean"
TownFish, 02 Juillet 2018

Our room was quirky but comfortable and had a big bathroom, all were very clean too. Breakfast was just ok as most food was lukewarm and I was refused any fried eggs as "we're not doing them today". I had to put up with the remains of the scrambled egg instead.

"Pretty average"
exeman, 29 Juin 2018

There were six of us on a golf tour. One of the rooms was above the swimming pool and as a result was too hot during the heatwave. Beds were fine, rooms were clean but breakfast ingredients were nondescript.

"Great hotel for a weekend break"
Simon S, 23 Juin 2018

Booked this hotel for our 25th wedding anniversary due to its location. Arrived late afternoon and were greeted at reception by very friendly staff and later that evening very helpful staff. We had booked an evening meal in their restaurant, which was nice and quiet and a relaxed atmosphere and we was not disappointed with the 3 course meal. Each dish was of high quality and very tasty,I would highly recommend their Steaks,which were cooked to perfection and so delicious. We wanted to visit Longleat and asked our waitress how long the journey was, she told us how long it was and also gave us some local knowledge of how to get a discount before we go, which was very kind of her. I would highly recommend this hotel for its location,it's friendly staff and great hotel facilities, it even has a gym and a swimming pool.

"Pricey and very poor breakfast"
JUBOMAN, 18 Juin 2018

Having stayed recently at the Bowood Hotel and Spa and paid £40 less for a b&b room, there was frankly no comparison. The hotel is in a great location for exploring this nice market town, but the old part is a bit old fashioned and was totally dead in the evening with a long wait for the night porter to serve our last couple of drinks. We were in the new rooms which are in a separate block - almost like a different hotel. The room was fine but I think I paid for a view and got a tiny window over the car park! When it came to breakfast we were faced with the dregs of a buffet. Pretty disgusting. My wife left all hers. No staff in sight. Had to grab a kitchen member to get marmalade. Not my favourite hotel break.

"An Angel of ......."
MikeandFlo, 12 Juin 2018

We visit the general area a few times a year and this often results in a short visit to Chippenham. These visits usually coincide with a mid-morning snack or a calorie constrained afternoon tea, and that is when we head to the Angel Hotel. The Hotel has a few different faces in that besides its expected role it also houses a Gym Club and is very welcoming to non-residents. It is evident from our visits that quite a few locals use the hotel to meet up during the day. This is not surprising as the product is good, the prices competitive, and the ambience relaxing. In warm weather, there are plenty of tables and chairs ouside to enjoy a bit of sun and some refreshments. It provides an oasis that contrasts with the often busy environment on the street outside. The Angel has been a consistently reliable performer and we have always enjoyed our visits. On our most recent visit our timing was a bit erratic re their menu availability but the bar staff and kitchen made the effort to provide us with our preferred choice.

"Lovely Relaxing Break"
JoSteve2254, 12 Juin 2018

Stayed here for a 2 night break with dinner on the first night. I was quite worried after some of the reviews on here, however I was pleasently surprised. Check in - Warm welcome very friendly staff. Room - Very spacious spotlessly clean with everything you need, comfy beds good sized bathroom. Dining - We had dinner on the first night in our deal and were pleasantly surprised by the excellent waitress and wine waiter, so helpful and efficient. The food was also really delicious. Because of this we decided to book for the following evening, the food was as good but our waitress was not working that evening. Unfortunately the service was not so good on that occasion. At breakfast the food was really good however the food was cold on our first morning so our waitress got it heated up for us. On the second morning the food was better but still not really hot. I think the addition of a microwave might help as I do find the heat trays hotels use are not that good. That said we did have a really great break and the few niggles we had did not stop this. We would definately return and recommend this hotel to friends. Thank you for a great break.

"Not what it was"
53farmers, 10 Juin 2018

a repeat visit after a few years. The large car park is still the same, and the town itself seems to be thriving, but our room was looking a bit tired, lacking in natural light, and suffering from street noise overnight. Everything in the room worked. Reception staff were very good and breakfast staff were good, but the breakfast itself had nothing to recommend it. At the price is was not great value.

"Last min booking "
Lewis L, 09 Juin 2018

My wife and I decided spare of the minute to head into laycock to visit filming spots on Harry Potter and discovered this little gem of a hotel we were able to book last minute for a very reasonable price for a suite , we used the pool and the gym and really enjoyed our stay

"Need to get their act together."
Marilyn J, 07 Juin 2018

We love coming to Chippenham for the Folk Festival and for the fourth year running we stayed at The Angel Hotel. We got to the town early as we had plans to visit other local attractions before the festival proper started and we noticed that the breakfast service before the festival was very different to that after the festival started. The festival has been running for 47 years; surely the management at The Angel Hotel know by now that they are going to have a full restaurant at breakfast when the hotel is full. So why did they keep running out of things, no brown bread, no orange juice in the jug, running out of buffet foods, plates, tables not cleared, slow service for tea/coffee, etc. It was not what I expect from a good hotel, I expect someone to take responsibility to ensure the guests are all catered for and happy. Let's hope they take note for the festival's 48th year in 2019.

"Morning coffee and breakfast"
wrenw00d, 06 Juin 2018

Having enjoyed coffee and a breakfast sandwich on many occasions with my husband and friend I took my son one morning recently. I asked for the menu, “we don't have one anymore” they offered breakfast at the buffet but I said we wanted a sandwich. They said they would make them for us, I ordered a cup of coffee as well. The coffee arrived promptly in a cup and saucer with a serviette between them soaked in coffee. THIRTY FIVE minutes later I asked where our sandwiches were, the kitchen hadn't even had the order. I asked for a refund and left. The following week I went for a coffee and the machine was broken! Maybe it's time for me to try one of the other fifteen coffee shops in the town.

"Long weekend "
Simon C, 06 Juin 2018

We stayed here with dog here for a weekend. Breakfast was not included in the rate so we did not have it, as it seemed expensive. We arrived afted the restaurant had closed but we were offered room service for a sandwich, the full room service menu was not available. There was a wedding the following night and thee was no policy in place to close the outside area after a certain time, say 10 or 11pm - our room was groundfloor next to the garden where people were sitting outside chatting noisily until well after 11pm.

"disappointing stay over bank holiday weekend"
moiraflyingcat, 29 Mai 2018

We have stayed at this hotel for many years for the Chippenham Folk Festival and can only say that the standards have deteriorated over the past few years. The housekeeping staff are fantastic and the hotel is certainly comfortable however the restaurant service was very poor. Friday evening and Saturday evening we waited nearly three quarters of an hour for our food and when it appeared one had to be returned as it was cold. The excuse from one member of staff was that they were very busy and he shrugged his shoulders. When we asked for a jug of water we were told " I'll see what I can do but we're very busy" Not the best responses. Breakfast is now self service but when we arrived for ours we had to reset our own table and find crockery excetera from other tables leftovers. No-one appeared to be keeping a check on what needed "topping up" and for example when eggs finally appeared, there were no plates.. Very poor indeed. There seemed to be very few waiting staff and the manager was conspicuous by his absence. Many of the other residence felt the same and at check-out time there was a queue of people complaining. There does not appear to be any one taking responsibility for training frontline staff in customer services. It is quite clear that the catering and housekeeping staff were under extreme pressure and the management team was in complete denial of the issues . The Angel at bank holiday weekend during festival time is always full and has been for the past 40 odd years. Why has this year been so bad?. What's best about the Best Western ? not a lot at the moment

"Afternoon tea"
Alison H, 10 Mai 2018

Went for afternoon tea although it was very nice and staff were lovely little disappointed as it wasnt as nice as previous one I had a few months ago nearly half the cakes.wish I took a picture to compare today.

"the hotel is all right but the restaurant is a NO GO"
petex316, 24 Avril 2018

cut the long story short: the hotel: missing door in a wardrobe but a letter of apology on the table. the bed hard but I like it this way. good location for the town good shower and bath in general small swimming pool and mini gym still ok all clean THE RESTAURANT don't try it if u r over 60 you will die before u get served. the place was empty. 4 of us ordered and we got the mains 40 mins later. those were mostly burgers no justification for such delay another 20 mins to get deserts but they are just ice cream. we have been here 2 days so far and it was exactly the same yesterday so it is not one off. see the pic of my meal. it was a sea bass and the price is over 13 quid. I may be wrong but it is miniscule for 13 quid. I returned it and asked for a burger. 20 mins ago and still waiting.

"Good , but could try harder"
dnabas71, 20 Avril 2018

I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if your happy to see a guest is always a good idea when 'checking in'. This for me lets the hotel down as it is 'hit and miss' as to whether you get a warm welcome or a 'I can't be bothered' to look up from the screen and smile or interact at all. There is always back of House , which is a valuable part of a hotel if customer service is not suited. Apart from this point the food I thought is good, service attentive and staff are good.

"Where Angels stay during their journey"
4711-twentytwo, 19 Avril 2018

Very friendly reception Nice old house Feeling like Harry Potter as each room has its own name Lobby with mixed but cosy furniture. You feel as if you were part of a fairy tale. Very supportive personnell

"Staff good. Restaurant good. Room not value for money."
riskaverse, 13 Avril 2018

Front of house, bar, foyer attractive and welcoming Restaurant fine with unchanging menu. Staff attentive and helpful. We were in the courtyard wing but despite dire weather no umbrellas availabe (unlike BW plus Blunsdon House near Swindon. Room: bed comfortable, Unheated bathroom, really chilly. Shower curtain stained and dirty. Changed quiclkly by excellent room staff, replaced by another old, stained but clean one. Net curtains really dusty and dirty. Curtain hook missing and curtain hangind off as a result. Might expect it in slightly down market B&B but NOT acceptable in BW 4star plus at £120 a night.

"Would not stay again."
Zoe M, 12 Avril 2018

The stay was OK, and the staff were lovely. However, we did have a few issues with the room which in my opinion are unacceptable. The bathroom was very dirty. The toilet did not flush properly, we had to pump the flush 5-6 times to get it to work, which at night time was very noisy. The bathroom door handle came off whilst I was inside, which was distressing. Would definitely not recommend this hotel to others.

"Bar"
Martin H, 07 Avril 2018

Just so you don't get caught out, the bar closes to non residents at 10. 30 pm ....... and that's on a Saturday night, and they had run out of two of the four draught beers. It was a disappointing end to a lovely evening.

"enjoyable and relaxing short break"
alipaulwalsall, 01 Avril 2018

We stayed 2 nights on the DBB offer and were pleasantly surprised from the start -we had a superb room in the main house which was very spacious, clean and comfortable, the breakfast was good-hot and a good choice, found this a very relaxing breakfast compared to other hotels and staff were very efficient serving drinks, clearing down and constantly refilling the choices available. Dinner on both evenings was delicious and freshly cooked especially the sea bass and cod and the chips were lovely and fluffy inside crispy and not greasy outside, the service again in the evening was great-just the right amount of time between courses (unlike most hotels who trot out with mains as soon as starter is cleared) we also used the pool area which was lovely and again very clean We would certainly recommend The Angel and hope to return

"Great break"
TheSnails2003, 26 Mars 2018

Booked here for a "walking break". Given a lovely comfortable room. Dinner was ok. They supplied a fantastic picnic which we enjoyed after our long walk, followed by a lovely swim. All staff very friendly and welcoming.

"Late Lunch"
LeBigD, 26 Mars 2018

Stopped off en route to a meeting, but the staff were really pleasant and helpful. Had a sandwich lunch, but was impressed with the offerings. Great value and good service. The public areas do get busy and as such some of the tables were left with dirty plates. That aside though I would recommend it.

"Very lovely hotel"
hevans3448, 18 Mars 2018

We had a lovely break before our baby comes I'm 6months pregnant. We had really bad snow and I didn't want to travel so the hotel let us keep the room on they were so helpful. The good is lovely too and all the staff are very helpful and friendly we would definately recommend this hotel.

"Lovely Staff, Very Dog Friendly"
harrietlime, 10 Mars 2018

I really don't understand the bad reviews of this place. The staff were lovely and accommodating, the food was top notch. Our dog was made to feel very welcome, which was very important to us. Will definitely be back.

"Consistently poor"
PATANNEUk, 04 Mars 2018

I visit the bar lounge frequently for coffee and lunch due to its convenient location. In the past 12 months I have visited many times. Each visit usually involves a long wait or wrong order or no order at all. The waiting staff, for whom there seems to be a high turnover are always terribly sweet and helpful but totally let down by the back-room organisation. This morning I waited 35 minutes for a tea cake which, when it arrived was cold. There's absolutely no point in complaining to the poor stressed out front of house staff... they are always sorry but nothing changes. Why do I continue to go there? Well it's very convenient, a nice cosy environment and when it arrives the food is ok. Also I'm an optimist... I always think that there might be a good reason for their incompetence on any particular day but it seems nothing ever improves! Clearly this is a systemic problem of basic organisation and management. Please get your act together.. in a town where there's little or no competition this venue could be excellent but sadly is barely adequate!

"Fantastic room"
amy m, 04 Mars 2018

Stayed in room 301 with my partner, absolutely amazing room, clean, tidy, every thing you need in a hotel room. Arrived a few hours before check in, and was able to get our keys early. Dinner was really tasty, I had the Cumberland sausage and my partner had the steak and ale pie, all tasty, service was excellent, friendly staff. In the morning while I was waiting for my partner in the reception area I was offered a free capuccino as they were training on the coffee machine, thought that was a nice gesture, Breakfast was buffet style, we also had the full English, again really tasty, and again everything you could want from a buffet style breakfast area. All in all a very nice hotel, the staff we did see were very friendly and attentive, we will definitely be staying again when we're in the area. Thank you very much for an enjoyable stay

"Really Poor Room Service"
Adrian W, 15 Février 2018

Arrived late and missed the restaurant however receptionist advised that sandwiches would be available via room service. Got settled in and then tried to order a sandwich, only 5 to choose from so not a great range. Phoned down and got the impression that the chap on room service really did not want to handle the request. He was blunt, he did not know the sandwiches available and mid-conversation he left the phone and went to the kitchen. When he called back he said, "might have a tin of tuna in the kitchen." I kept having to repeat myself when eventually being informed there was also some ham and requesting one tuna and one plain ham sandwich. It arrived on stale bread and one sandwich delightfully had no filling. His response when I complained was, "well I've never had a request for a sandwich in 3 months." His whole attitude stunk, his service and knowledge extremely poor. Has actually put me off re-booking at this hotel.

"Perfect for Dog Owners"
chiefswifteagle, 09 Février 2018

Wonderful to find a hotel that allows dogs in their rooms for FREE. We booked a executive double room and stayed with our 4 Chihuahua's for 2 nights. Perfect wonderful stay. Highly recommended. Hotel has a good swimming pool which we did not use.Very good buffet breakfast. Located in the centre of Chippenham and good parking at the hotel.

"Nice Hotel - Would Stay Again"
Roger W, 04 Février 2018

Stayed for one night in February 2018. The room was a good size and very clean. As it was only one night didn't get the chance to use any of the facilities. Reception was a little chaotic when checking out and so it took ages, but overall a nice hotel. Would stay again.

"Could have been better"
AnneC2010, 03 Février 2018

We booked an overnight stay here as we were meeting up with friends in Chippenham. We planned to eat at the hotel and meet up with our friends and go out for the evening. Unfortunately we were not told that the restaurant was closed that evening until we arrived and booked in. Apparently they had a function booked. We then planned to quickly shower and try to find a suitable place for a meal in Chippenham. As we had not been before and did not know the local restaurants it was a little hit and miss. Unfortunately we were then slowed down even more as there was no hot water available in the shower in our bathroom. Because of the problem finding somewhere to eat, we had no alternative but to take a cold shower and inform the receptionist on our way out. They did offer to swap the room but we did not then have the time to do this and just asked that they please ensure we had hot water available for a shower in the morning. Unfortunately this did not happen, still no hot water in the morning. I was very upset. No-one from the management team contacted us and it wasnt until we went to check out and pay the bill that there was a note on our account from the management saying that they would not charge us for the drink we had on our return at the end of the evening. Whilst I was thankful for this I do think that it was not very good that at no point did anyone from the management come to speak with us. Whilst the hotel reception areas and grounds were lovely I was also a little disappointed with the housekeeping in the room. I would probably not have noticed it quite so much if everything else had been okay but there was areas of the carpet that were stained quite heavily as well.

"Meeting Rooms"
Alexander J, 26 Janvier 2018

Booked some last minute meeting rooms here after electrical supply issues nearby. Staff were really helpful and ensured we had everything we needed to make our day run smoothly. Rooms were nice and quiet, with loads of onsite parking available.

"Pleasant hotel, centrally located, ample car park, close to EV charger"
kevinfff, 22 Janvier 2018

A very pleasant hotel with comfortable room and quaint large building. There is a large car park and the hotel is bang in the middle of Chippenham. Opposite the hotel car poark is a public car park (Gladstone Road) which has an Electric Vehicle charger. The restaurant, however, has quite a limited menu but the food was OK.

"Good quality hotel in town centre"
BBA2012, 22 Janvier 2018

Nice building with rooms in newer building through the garden. Rooms excellent as expected. All a bit impersonal though. Bar prices extortionate! Breakfast good but I wish hotel chefs knew how to cook mushrooms properly!

"Very nice and central location "
CarolHerts, 21 Janvier 2018

We stayed for 1 night. Hotel is located in centre of Chippenham with parking. We stayed in the main hotel. The room was very nice. Huge bed and lots of room. We did not eat evening dinner, the menu seemed to be fish chips, burger chips etc, which I did not fancy. We walked along the road and had a lovely Greek. Breakfast was a nice buffet. Food was hot and enjoyable. The staff all seemed pleasant. My only concern would be the reception. Very small. On the desk were everyone's checkin forms so whilst standing there we could see everyone's home address (knowing their home was now empty). Also showed what they had paid (one person paid £30 more than us and another £20 less). Did not feel very secure as reception was left unattended. I would recommend they keep people's personal details locked away so they cannot be read by people standing in reception. Overall very nice and would return

"A pleasant and good value stay"
deeboy, 15 Janvier 2018

I booked three rooms for one night on a January Friday night at a very good price in the sale. Our rooms were spacious and comfortable with large beds and everything was clean. Breakfast was included in the price and was more than adequate, and we found all of the staff really nice and friendly. We liked our rooms, the attractive courtyard area, the pool and the bar. Although just slightly dated in parts, the hotel felt fresh and welcoming. We didn't find much of interest in Chippenham and found it a very ordinary town, but we absolutely loved our trips to nearby Lacock and Castle Combe - two beautiful villages within 15 mins drive each that the hotel manager recommended to us.

"Nice hotel, great location and good amenities"
Joep_Peters, 15 Janvier 2018

Room: A friend and myself booked two rooms at this hotel on the night of Thursday the 12th of October as we had a blacksmithing course in he area. The rooms where very spacious with a great en-suite bathroom which included a bath. Everything was tidy and clean with nice furniture including a lounge chair near the window to relax in. The bed was spacious and great to sleep in, very comfortable and warm. Pillows were good with proper support. WiFi was available throughout the hotel itself and in the rooms. Everything was clean and well-maintained which means no drawbacks or complaints to the room. Staff: Friendly staff which helped out when needed even when my friend ordered a grog in the evening at the bar as he was feeling under the weather. This was of course not on the menu but they still made it for him without question. That is nice service! Breakfast: Good and quite extensive breakfast (continental) although I must say personally I'd preferred a bit more brown bread(rolls) and not just white. A really nice meat and cheese selection was present as well with thickly cut ham which really is a plus in my book. Other facilities: A swimming pool is available as well as a gym but unfortunately we weren't able to make use of it since we got back quite late. (pool closed at 10) There is also a nice centre garden area in between the main building and the swimming pool where one can sit and enjoy a drink. Public transport: Good public transport connection as Chippenham has a train station and the hotel is right in the middle of town. Location: As said above, the hotel itself is situated right in the middle of town with a nice selection of restaurants in walking distance as well as a large supermarket close-by. Closing Thoughts: I'd definitely stay at this hotel in the future should I be in the vicinity of Chippenham again, nice room with good breakfast and the swimming pool is a good bonus.

"Incredibly friendly staff"
cliveA380, 09 Janvier 2018

Stayed there for 2 nights recently. A lovely smart hotel. Nice sized bedroom, modern, clean with everything you need. The main thing about it was just how friendly and efficient the staff were. We had a great stay.

"Weekend away "
Addy S, 07 Janvier 2018

I took my children away for the weekend. We loved the hotel. Staff very friendly and helpful. Bedrooms were lovely and comfy. We had dinner and breakfast at the hotel. Good variety and catered for the children well . We used the swimming pool three times. Perfect for the children. They really enjoyed it. Lots of local shops and restaurants in walking distance. Staff really went out there way for us. Nothing was too much trouble. Will definitely return.

"Fine"
Birdfromblighty, 01 Janvier 2018

It was fine, the room was comfortable, and clean. We were initially given a key to an unserviced room and had to go back to reception and have another room allocated. The safe didn't work as it had a low battery. The breakfast was fine, although perhaps as we came into breakfast at 9.10 we were a little late ( it finishes at 10) as there was one danish, not one sort, but literallly one left. The beans did require a deep mining experience with an ill shaped spoon, These are just first world comments I know. The staff were friendly and polite. The pool was very nice a good temperature and we enjoyed using it. Everything else was 'fine'.

"An Angel Experience"
Donna H, 28 Décembre 2017

My sister-in-law and I had a wonderful experience at the Angel Hotel. We were greeted warmly and any question that we had was answered by a friendly host. Our twin room was warm, neat, and clean. We stayed 5 nights and were greeted with a delicious breakfast each morning. There was also plenty of parking in the back. I appreciate the dependability of Best Western hotels and have stayed in many. My one regret is that I didn't ask about getting credit on my Best Western membership like do in the U.S.

"Christmas Party night"
kelly1russell, 19 Décembre 2017

I have had many Christmas and Easter meals here before and so was looking forward to it! I was greatly disappointed. The starter of mushroom looked as if it was frozen diced mushroom and you could barely see the few bit of chorizo. The main course came with just one roast potato and so when asked another bowl was brought out. The veg was overlooked and mushy. The final straw however was the two tiny slices of Christmas pudding for dessert with a random strawberry on it. For the £29 paid I was expecting more. If you cater to Christmas parties you need to be at the top of your game-this puts me off coming at any other time of year. You have lost a customer in me.

"Great House Christmas Party"
mrandall1960, 17 Décembre 2017

Woefully understaffed with 3 waitresses to serve 80 people, judging by the speed food was coming out of the Kitchen I think there must have been only one person in there. Sat down to eat at 14:00, Main courses took 1 hour and a half from the first to last to be served at 16:00. Needless to say it was cold when it came out, slopped on the plate, by the overstretched Chef. To say “School Dinner Standard” would be too kind, in all, appalling service and food. Not the fault of the staff who were clearly embarrassed, but the penny pinching management trying to employ teenage girls, no doubt on minimum wage. If you plan to cater at scale, employ enough staff! I won an afternoon tea in a raffle, but gave it away as I would not eat here again even if free.

"Ok."
Maccer66, 17 Décembre 2017

Stayed here on business and room was ok and decent standard. Pool looked ok but didn't use it. Because they had Xmas party night bar menu was fixed 2 or 3 course and standard menu was only available via room service! Very odd, it's either not available or it is. Fixed menu didn't have decent choice so I ordered from standard menu in room and took the hit for the tray charge. Didn't bother with breakfast.

"Expensive V Quality and Service"
Colintheolder, 14 Décembre 2017

Went to a Xmas party night £37,on 9th December 2017, Sardines have more room. once sat down it was very difficult to get up to the postage stamp size dance floor, even the staff struggled. No elbow room to eat the mediocre meal with a bowl of washed out vegetable. Butter was offered 20 minutes after the cheese and biscuits were finished. a strong pair of glasses were needed to see the Xmas pudding. Large GLASS of wine £10.75 and £4.80 for a large diet coke. Will never go again, Pheasant carvery much better value for money and atmosphere.

"Lovely weekend away"
wendysE2140SO, 05 Décembre 2017

Stayed Saturday night, lovely room, powerful shower, clean, good breakfast that was hot, friendly staff, would recommend. Lovely Christmas atmosphere. Handy for train station Bath only 15 minutes away.

"scruffy and over priced"
Jill r, 30 Novembre 2017

The Receptionist at the Angel Hotel was rude and unfriendly that was the start of the visit, the room in the main building was tired and scruffy, black mold in the shower/bath, stained cushions on the bed and the furniture old and scratched. Food shocking no wonder the restaurant was empty, and the breakfast staff did not have a clue who were served and who were not served or what was going on. Very poor for the price, I will not visit again.

"Cracking meal and super efficient staff."
Gavin James P, 27 Novembre 2017

Visited here after being told that the new chef has totally turned around the menu and people highly recommend the place. We visited here on Sunday evening around 745pm it was just the two of us so we were seated promptly by a well mannered friendly manager called Emma who informed us that there was a very large party in at 8pm, so there maybe some delay if ordering once the large party arrived. We were seated in a well lit warm environment and served by a lady called Georgie who was friendly. We ordered starters and the Duck and Port pate was amazing and my partners starter of Salmon mousse was excellent. We ordered the Turkey roast and the portions were very generous. What made our evening was the friendly staff and the chef actually served us which made the experience extra special. We will recommend to our friends and definitely be back again. Well done team you've come a long way from last year when we visited.

"Wish we could have stayed longer"
SPM31, 15 Novembre 2017

Had a break away with my fiance after a very busy year, and this was exactly what we needed. Plenty of parking and a very warm welcome on arrival. We were upgraded to the Lowden and this was just beautiful! Plenty of space, a big comfortable four poster bed and a lovely bathroom. I loved the window seats to sit and watch the world go by. The only disappointment we had was that we weren't staying longer! We had dinner included that evening and although quiet the bar and restaurant had a lovely atmosphere with attentive staff. The food was delicious and hot! We were just so full up we couldn't do it justice. Used the swimming pool during our visit, again this was a great asset, lovely and warm and a great size. We had the difficult choice of whether to have a lie in or another swim the next morning (the lie in won!). The following day we visited Longleat and the hotel even arranged and booked the tickets for us which was fantastic! Overall a great stay, wish we could have stayed a few more nights.

"visit with bibbys"
malcolmcrosshills, 13 Novembre 2017

The rooms were spacious, with plenty of extras i.e. ironing board, iron, safe, hair dryer and tea making facilities, all staff were of a high standard AND VERY HELPFUL, all the meals were of a high standard, however could have been WARMER.

"Birthday/near Christmas celebration "
BFlawless , 09 Novembre 2017

My choice was an absolute accident, just was looking for a place to stay with an indoor pool for my teenage child and “not too far to travel” option to celebrate my birthday near Christmas Day... Booked over the phone through the call center, price felt cheap enough and everything felt right... Spending a whole day just entertaining my child (suppose to be my birthday mind), arrived very late... tired... miserable... just awful weather... arrived to a... most welcome reception ever experienced, most cosy look I've seen for years, a luxury room I haven't expected and a comfortable bed I lost myself in... and clean... and tidy... and stylish... and just right... wow... It felt like a home! We were impressed. We were happy. We were relaxed. A heated swimming pool was small but deep and cosy... A Restorant wasn't perfect, couple moments could make me angry in any other place, but here... I was so pleased and happy with everything else, I even didn't bother to complain... in fact I hardly remember now what exactly upset us because the overall experience was just amazing. I think stuff simply were too tired... was very late. Getting close to this year birthday my child is begging me to rebook this place again and most definite I will... Thank you, guys, great memories! Xxx

"One night in Chippenham ...."
portsidejane, 07 Novembre 2017

Stayed here overnight for a business appointment in the area the following morning. The hotel is well-signposted approaching from the M4 and is easy to find. Check-in was a real pleasure with very welcoming, friendly staff. The hotel does not have a lift so be aware of this if mobility is an issue - stairs to the second floor are narrow and uneven. We were very happy with our room - spacious, restful colour-scheme and sparkly clean. At the front of the hotel there was some building work in progress and these works were screened off with posters giving information about the hotel, including a list of daily special menu offers. For Thursdays the offer was advertised as " Order 2 steaks (or fish) and chips and get a free bottle of wine" - turns out that fish is not included in this offer despite the wording. A very comfortable night's sleep - hot water into the bath and shower takes time (quite a long time in fact) so be patient. Breakfast was average but not bad for £8. The hotel is in a pleasant location in the centre of Chippenham and there is a large car park at the rear (don't forget to register your vehicle on the touch-screen when checking-in to avoid a parking fine). There is also a swimming pool and fitness centre. Couldn't fault the staff in any way - very keen to please, approachable, helpful and happy. Overall a comfortable and enjoyable stay.

"A real dump - expensive dump"
Jill r, 31 Octobre 2017

This hotel is not cheap and you do not get value for money. The Receptionist was neither professional or friendly, not a great start to the visit. The rooms are tired/scruffy with black mold in the shower which was cold, the towels thin and scratchy. Food terrible and staff miserable and uninterested this was the same at breakfast, will not be going there again. Plus the car park was a nightmare lots of cars parked there were covered in bird crap.

"A Brilliantly Dog Friendly Hotel"
Diane K, 27 Octobre 2017

I arrived to find I had been booked into a family room with my 3 dogs. Both myself and my dogs were given a warm welcome from the staff. The room was huge and the staff were so friendly. I ordered room service which was delicious. I have been so pleasantly surprised by this hotel and have already decided I am coming back in January and february as I am on another dog training course in the area and I've already recommended it to people on the course I am here to do.

"Need to update"
Ian J, 27 Octobre 2017

I stayed for two nights with some colleagues. Two of us had no hot water, it was tepid showers at best, with non working control on the tap. There was a strange sour smell in the corridor. Breakfast was poor and not hot. Receptionist was a pleasure. She was friendly and professional.

"Disappointing return visit"
Wendy S, 23 Octobre 2017

Stayed 20-23 October and stayed in room in old building which was fine apart from 22nd and 23rd Oct no hot water from shower and (like another customer) which ever way handle turned still no hot water. Hot water only from bath taps. Monday morning before 9.00 am workman were next to our window above porch drilling etc. At breakfast just filling my glasses att breakfast bar and waiter pounced and asked for my order - couldn't be bothered to come over to our table! Also my husband was still eating his cereal when waiter appeared with our cooked breakfast which we had to ask them to take away! Rather cold breakfast returned! I overheard waitress asking another table if they would like hot food - didn't even use language of continental or full English breakfast! Also my last moan the swimming pool was out of use due to a problem for duration of our stay. Have stayed many times in past and have been really pleased overall - I hope this is a temporary blip!

"Visiting Relatives"
Angus5592, 22 Octobre 2017

Having been a regular user of Best Western Hotels in North America over many years, I anticipated that the same high standards would prevail. Sadly this was not to be the case. On arrival the reception was fairly good and we (four in party) were informed that both our double rooms had been upgraded at no extra charge. We had accommodation in the main building which despite its history...is beginning to look its age. Breakfast took ages and having waited 45 minutes for a full English breakfast which on arrival, part of it was cold i.e. bacon and eggs as well as the toast. having brought this to the attention of the kitchen supervisor, she said that the meal would be replaced. I waited for fifteen minutes and it hadn't arrived. As I had another engagement...I left without breakfast. On the two days staying there, I attempted to have showers. Despite hot water being available in the bath taps...no hot water was forthcoming, having moved the control in every direction without success. Two cold showers were the result! The room (double) was fairly spacious and had character... that said, the heating was on request (twice) and closed down at random! The staff who when we had the opportunity to speak to them were all courteous and keen to please. A number of them explained that the hotel was undergoing a number of changes and new management.

"So bad I felt I had to leave a review!!!"
jayjulie2017, 22 Octobre 2017

Hi folks, Normally I wouldn't even consider writing a review to provide advice to others on a restaurant I had visited, because as far as I'm concerned my time is more important. However in this particular instance the service was so bad I feel I have to tell others so the Angel looks at its processes and makes some serious changes. Actually we visited the Angel for dinner some 5 or 6 years ago, and left disappointed with the service vowing never to go back, however when in town having a relaxing shopping trip with my wife (No kids in tow) we agreed that lightening couldn't hit twice and a lunchtime treat at the Angel would be a nice addition to our trip out. To cut a long story short, it took around an hour for the food to arrive, and when it did my wife's meal was so bad, both badly cooked and a poor quality that she simply couldn't eat it. We complained to the manager, who agreed the meal was substandard and inedible, so we asked for a refund for both meals. This was agreed to, but then during the refund transaction the manager unbelievably then asked us if we wanted a refund for both meals. The guy needs to go back to catering college and learn the basics. I hope the Angel sees this review and makes the appropriate changes. Thx

"Serious problems in the kitchen!!"
panjmar, 19 Octobre 2017

We must have visited the Angel dozens of times for lunch since we moved down to Wiltshire and until today it has always been very pleasant . Normally it only takes 10 or 15 minutes for our food to arrive. Today it took over an hour and we had only ordered a sandwich and a starter - nothing too complex. To make matters worse people who arrived and ordered after us where getting served much quicker, despite us complaining several times. Not very impressive for what has always been considered one of the better places to eat in Chippenham. And it was also clear that some of the other tables were experiencing problems with their orders.To be fair the food, when it finally arrived, was good and the waiting staff and the manager where most appologetic and they did give us a refund on the second round of drinks we ordered whilst waiting . But until we are happy they have sorted out their kitchen problems, we won't be going back.

"Great value and fun place to stay"
Roccodenver, 14 Octobre 2017

I was attending a gathering celebrating my son's wedding and stayed at the Angel In Chippenham. When i arrived there was some confusion about how many nights i had confirmed. it was not the hotels fault, most likely my lacking computer skills, but the staff was flexible and gave me the same rate for the second night. The room was very big and comfy with a great bed. The location was very good and within walking distance of some good eating. There is a nice indoor pool and work out area. I highly recommend this find place.

"Great Hotel and Staff but let down with Evening Meal"
Gary R, 08 Octobre 2017

Stayed at the Hotel for 4 day in March and was great this time was a different matter as Hotel and Staff are great but Evening Meal was just a Bar meal !!! so if you are going to have a Nice evening meal in the Hotel forget it. I also had the Treacle sponge and custard and when it arrived I asked if this was it as had Jam over and was clearly the Cake that was left over from the afternoon.

"Comfortable and enjoyable"
LashyDavid, 07 Octobre 2017

The Angel Hotel is right in the centre of the lovely town of Chippenham, with easy walking to shops, pubs and restaurants and with a car park at the rear. Our room was a good size with a warm, comfortable bed and a spacious bathroom. WiFi was free, easy to use and provided a good signal. The food was well-cooked, tasty and served promptly, even when our large party of 48 were eating at the same time. Drinks at the bar were fairly expensive but that is not uncommon in a hotel like this. The Angel is an old coaching inn with lots of history and character, probably with planning restrictions limiting the amount of change permitted. Bedrooms inside the main building reflect this, with uneven floors and fairly small windows. By contrast, our bedroom in the annex befitted the modern building that it was. The disadvantage of the annex was the dash across to the main building when raining. There are no lifts in the hotel but staff were on hand to carry heavy cases upstairs. The staff were all efficient and helpful and the young duty manager was on hand throughout the weekend, greeting us on arrival and ensuring prompt service in the restaurant. She even came to check that our departure went smoothly and wished us a safe journey. A few minor points needing attention were reported on departure but, overall, this was a very enjoyable stay in a good hotel.

"Digusting dirty room and way overpriced!"
Fiona S, 04 Octobre 2017

Me and my husband stayed for 1 night at the hotel on 30th September. When we arrived at 2pm to check into our room, we were told that it wasn't ready. At 3pm they said the room was ready for us and as soon as we entered the dust and dirt was clear to see! Thick dust on top door frames, so visible that you could see the dust hanging. Carpets and not been hovered and look old and dirty. The toilet had thick brown slime running down the sides. After finding this, we checked the bed, duvet and pillows. The pillows had big patches of dribble stains. This was the last straw! I went down to the reception to complain, and they came across as if they didn't care. The manager then came and said she would get her cleaning staff to clean the rooms. 2 and a half hours later they said it was ready. This was 5:30, bearing in mind the check in time was 2pm!! For £120 a night this is the worst hotel we have ever stayed and spoilt our weekend. The staff were unprofessional, constantly on their mobiles and were not interested in the slightest. Be warned DO NOT STAY HERE!!

"Passable Hotel"
Sandra H, 03 Octobre 2017

Room very clean and good size, however to reach the room we had to climb 4 sets of stairs, NO LIFT, in this day and age not acceptable, then the room, as you opened the door we were met with a blast of heat no matter where we looked we could not find any switch off point or thermostat, we were told later that apparently it was underfloor heating. Food wasn't bad, restaurant/bar service was reasonable. Overall thought the hotel was tired, could do with a major re-vamp inside, would we return probable not.

"Good hotel"
BC_and_LR, 02 Octobre 2017

Stayed for a night a few weeks ago and really enjoyed it. The hotel is easy to find with plenty of parking. The room was large, tidy and clean and I had a great nights sleep. The hotel has a lovely swimming pool an other good amenities. Breakfast was nice but I would have preferred the buffet style of breakfast rather than ordering it, as they got it wrong. It wasn't a big deal and I would recommend this hotel for anyone coming to the area.

"Over priced, very average, no better than a motel"
Bill_Pomeroy, 26 Septembre 2017

Paid £144 for a grubby room that should not have cost more than £70. Where do I start? Dirty tissue on the floor on entering the room, grubby tired old scuffed carpet, old bathroom in need of a refurb, old tired chipped furniture in the room, no mini bar, coffee sachets all decaffeinated, door key fob cracked and patched up with sello tape. The breakfast was ok (included in the price of the room) but no fresh fruit and the coffee was awful - watery and very weak. We asked for a cuppicino at breakfast but was was told we would have to pay extra for it!! What? At £144 per night, a simple cuppicino attracts a charge!!! And beware, a member of our party got a parking ticket for parking in the hotel car park - she had not realised she had to inform the receptionist of her car registration number! Don't be fooled by the nice exterior of the hotel - inside it is extremely tired and a little depressing

"Character and charm"
fentumew, 10 Septembre 2017

Several buildings are blended around a quiet Gladstone garden. Car par is at the rear and it takes a few minutes to locate Rebeption at the Front. Rooms are comfortable. Restaurant and snack meals are good value. We were unfortunate in that the Receptionist was not welcoming and officious. We did not let that put us off. However, a 10.30 am phone call from the Receptionist on our departure warning us to be out by 11 am was abrupt and left us feeling we were a nuisance. WILL NOT RETURN.

"Let down by the cleaning"
Tarah2325, 02 Septembre 2017

I was really surprised that a hotel of this standard had rooms that were not cleaned properly. My room was in the old part of the hotel and very comfortable. The skirting boards had not been cleaned for months as the dust was clearly visible. The tea tray had not been cleaned from the last occupant but worse than this was that the bath had scum round the sides. I did sleep well as it was quiet. They mentioned that bath robes were available on request but it would have been nice if they were already in the rooms. Location is the centre of Chippenham which is what you pay for. There was a swimming pool, a nice courtyard area and parking. The reception seemed a bit temporary but it was an interesting historic building. I ate dinner and breakfast at the hotel which was of high quality. This hotel could be great.

"Return to the Angel for an lovey weekend"
Kaye K, 24 Août 2017

The Angel is one of the few hotels in the country we have visited for a second time. We returned for a weekend break as it is most convenient for visiting Laycock and Bristol as well as the town of Chippenham. Once again we found the hotel to be an excellent place to stay and this time being the summer it was most relaxing to just sit in the rose garden and enjoy the flowers and calm surroundings The swimming pool is clean is a gem and only a short distance from the rooms in the newer part of the hotel. The breakfast menu has a wide variety to choose from and the service was very efficient with the food arriving hot. We ate a very delicious an evening meal in the restaurant although the desserts were a little overpriced for the type of dishes offered. We had a ground floor room with a window opening on to the garden as opposed to a first floor room last time. Ground floor rooms have the advantage of not having to carry cases upstairs and if you also have a garden view that is an added bonus

"It is OK .... just about!"
David B, 20 Août 2017

My arrival was not an auspicious start. I stood in reception for fifteen minutes while the only receptionist on duty was taking a very long and involved phone call. She didn't even have the courtesy to acknowledge my presence! Another guest was queueing behind me and in the end they went to the bar and asked for someone else to help. Eventually I was checked in and went to my room - which involved walking all the way back across the courtyard the way I had come in from the car park! Speaking of which, you need to register your car on a tablet in reception or you will get a parking ticket! My room was OK. It was on the third floor with a dormer window with very heavy curtains sort of draped onto a rail on the wall. It was not possible to fully close them because they had hooks hanging out at the rail end. There were many cracked tiles on the bathroom floor which didn't seem to be very clean around the edges. The bath, the basin and lavatory were all stained and looked like they could do with a darned good clean. The housekeeper obviously decided to either not replace or even wash used drinking glasses or else to wipe them out with a very dusty cloth. Likewise the coffee mugs. I do not think that this hotel ever actually replace these with clean ones because there is no lift so everything has to be carried up and there was no evidence of clean crockery when I did see the housekeeping staff. I made a point of manually washing everything before use. The shampoo, conditioner and lotion in the bathroom were only replaced once during a five night stay. A bit paltry if I may say so! I went for breakfast one morning at 7.00am (which is when they start although I would prefer it to be earlier). I helped myself to a juice and then sat and sat and sat. After being ignored for ten minutes I left without breakfast. I tried again the next day and was served. I asked for two rashers of crispy bacon and two fried eggs. I was given just one rasher and two eggs which were skidding around my plate in a sea of oil. Really, really greasy! Almost un-eatably so. I mopped the grease up with a paper napkin. I tried one last time and ordered again two rashers of crispy bacon and with two poached eggs this time. I again received only one rasher and two very under-done over-runny and very watery eggs. I can poach eggs better than that! My terms included breakfast but if I had paid almost £13 for it then I would have been very, very disappointed. The juice tasted watered down and the coffee (served in a cafetiere) was pretty awful and tasteless! The toast was fine. My advice is to book room only and grab breakfast at one of the many places just outside the front door! Considering the price of this hotel I think they could do better! The only really positive thing I can say is that it is convenient for the town centre.

"Great hotel"
Jackus12, 19 Août 2017

Stayed here for a couple nights when we visited longleat and other places. Very nice hotel, get in nice grounds and in a good part of chippenham with the high street/ pubs and restraunts within walking distance. We stayed in their Lowden suite which was very spacious and cosy, the room had a tv with freeview as well as a I pod/ iPhone docking station. We had a bed and brekfast package, and the breakfast was of a very high quality and served by friendly staff, we didn't use the bar or order any evening meals or room service as the menu did seem rather expensive. The hotel also has leisure facilities such as a pool which we didn't use in the end as you have to Pay extra to use and for the size of the pool, we didn't think it would be worth using . Overall this hotel deffently impressed us alot better than other hotels we stayed at previously and would deffently wouldn't rule out returning in the future.

"One Night Stay"
KSAH, 18 Août 2017

This was the 2nd stop on our 15 day group tour of the UK. The hotel has a lovely décor and a tasteful old cottage feel. Very nice courtyard, lovely gardens and lounge areas. The room, however, was DUSTY, layers and layers of DUST. The carpet was old, dingy and dirty. It is apparent that the room had not been vacuumed/cleaned. There were toenails on the carpet and bugs by the window. There was a comment card in the room that I did fill out describing the dust and dirtiness of the room and I did give it to the front desk and personally spoke with the attendant. It was unbelievable the amount of dust/dirt in the room. Even the ventilator in the bathroom was caked up with dust. GROSS! The toilet was not flushing properly. I called the front desk and they sent someone right away (Florin). He was very nice and apologetic, but he said something about the toilet water wasn't "coming up", so he advised us to pump the toilet lever until the water came up, in order to flush. So every time we used the bathroom we had to "pump" the toilet until it flushed. What in the world?!?!?!?! I did not eat the dinner provided by the hotel for our group (I am a very picky eater and it's okay, I know this when travelling). Others in our party enjoyed dinner. Florin, again, was helpful in trying to find something that I could eat and was very apologetic, but I told him that it was okay. He seemed very willing to accommodate and sincere. Breakfast was your typical English breakfast.

"Wiltshire Central"
John P, 15 Août 2017

Check-in was efficient and friendly and reception was well signed as the rooms are separated from the rest of the facility by a lovely courtyard. Our room was spacious with every amenity except air conditioning which seemed a bit unusual for a major chain hotel. The restaurant had marvelous food and a great steak special on Thursdays! The hotel is well suited for exploring the region with Bath only a half hour drive and numerous family history sites in close proximity. Numerous coffee shops are less than a block's distance and there is a fantastic Indian restaurant immediately across the square! I suspect the hotel has gone through a recent management change or had some turnover due to the end of the school year as the staff seemed just a little inexperienced with some minor errors in knowing their product and the restaurant staff wasn't quite up to speed when we showed up for the first sitting at 6:30 on our first night. Subsequent nights the service was flawless and, as mentioned before, the food was first rate!

"fantactic stay"
collinwardle, 15 Août 2017

very nice hotel evening meal excellent breakfast freshly cooked staff very friendly and helpful beautiful town with plenty of tourist destinations close by staff helpful very polite and friendly food excellent

"Good lunch, varied menu"
Charlie L, 13 Août 2017

Had a light lunch here which was excellent - good meeting place too. Selection of sandwiches, salads etc. plus the usual pub type favourites, although this is definitely more of a hotel than a pub. Good service and reasonable price.

"Good value"
Linda W, 12 Août 2017

We were visiting Chippenham for the first time and decided to have Saturday lunch here, what a good choice. The menu had plenty on it, the hotel is clean, plenty of room between tables, staff friendly, food hot, well presented and cooked well. Could not fault anything wish we were staying longer as we would return.

"Lunch time with the kids "
SLW1000, 04 Août 2017

Popped to The Angel for a quick lunch with our 3 young children today. The staff were more than accommodating and went out of their way to make us feel comfortable and relaxed even though the place was busy. I have been before and remember loving their chutney, since it wasn't on the menu I asked if it was possible to make me a quick sandwich up and they happily obliged. We all thoroughly enjoyed our meals and left feeling very satisfied. The Angel is the perfect place for a quick lunch in town. Would recommend the sweet potato fries, they really were amazing!

"Poor treatment"
Sharon A, 30 Juillet 2017

Stayed 1 night with my partner. Requested ground floor room on booking. On arrival we were ignored at reception for some time while staff were dicuss in other matters. When we were finally greeted we were told that our room had been changed due to another guest needing ground floor without letting them know in advance. We were then given top floor with no lift. Offered a free drink at the bar but this was really inconvenient as my partner not able to cope with stairs easily. Room was very nice but only back of hotel veiew. Good town centre location. I went to breakfast alone and again was completely ignored fot at least 10 minutes. When I called waitress over she asked me to wait a moment and seated and took orders from several couples who arrived after me. Staff really do need better training.

"One night business trip"
Jackie D, 30 Juillet 2017

We spent a comfortable night in an executive room, in the annexe overlooking the courtyard garden. The receptionist was very friendly and professional at check-in and our room was large with modern fittings. We didn't eat in the hotel as the restaurant was very quiet, but we walked in the wrong direction to find somewhere else to eat. We ended up at a very average Greek restaurant. There seemed to be more choices if you turn right from the hotel, rather than left. We also didn't eat breakfast as we were in a hurry. The swimming pool looked very small, but we didn't have time to use any of the leisure facilities, so can't comment on those.

"Saturday lunchtime "
CarolandRod, 26 Juillet 2017

Great service as always with very polite staff, this hotel is very clean and tidy we ate in the restaurant the food was cooked lovely and plentiful, can't wait to go back, we visit most Saturdays and now we can easily get a parking space

"Great location"
SSwmn, 25 Juillet 2017

We stayed for one night. Were first shown to the family room but the extra bed hadn't been made up. When queried we were then moved to the correct room; both were nice big rooms but the decor was a bit dated and under the bed was a large amount of stuff that whoever manoevres the vacuum had failed to pick up. The toilet wasn't sealed at the base and there was a visible yellow pee line. Sat in nice courtyard for drinks but the young chap in the bar was hopeless. His attitude was poor and he put lemonade in my spritzer. The female staff on reception were lovely. Breakfast was a good meal but the coffee was pretty dreadful. Instant would have been better. The menu looked a bit pricey and not very exciting so we went out to eat. Comfy bed and not overpriced for room.

"Parking Fine Refunded!"
Val M, 24 Juillet 2017

My OH and I frequently use The Angel for coffee when visiting town, and completely understood when they installed the parking cameras as the car park was a nightmare. However, I was upset to receive a letter saying we had not paid, and fining us £100 (reduced to £60 if paid within 14 days). We didn't have a receipt so thought we couldn't prove our purchase, and paid up. A couple of weeks later, I mentioned this to one of the wonderful staff, who went out of her way to find our receipt on the computer, and informed me I had made a mistake when entering my car registration. I then sent a letter to Parking Eye, along with the proof of purchase provided by The Angel, and received a complete refund - not even a reduction for 'administrative costs' which I had expected. Absolutely brilliant service from The Angel, who went out of their way to ensure that bona fide guests are not fined, but people who use the carpark for private reasons are. Thank you to the staff at The Angel who are unfailingly polite and helpful - and I have learned to always keep my receipt just in case.

"good quality"
john w, 21 Juillet 2017

I took my sister in law for lunch. The Angel is a very old building with new extensions. Very clean and nicely laid out restaurant in keeping with the old building, nice atmosphere for a light lunch. The food was well prepared and fresh, most enjoyable. The staff were very attentive and when we mentioned that the coffee was weak we were served a fresh pot, of good strength with apologies . Would recommend for a tasty lunch.

"Lovely Hotel"
ExcaliberMidlands, 16 Juillet 2017

Stopped here one night and had a room in the older part of the hotel which I am glad we did as the room was a very good size with windows on 3 sides so plenty of light and the bathroom was a good size too. Although there is no air con a very large efficient fan was left in the room which was very much needed and appreciated. The hotel is in a great position for everything Chippenham has to offer and there are plenty of bars and restaurants close by if you chose not to eat in the hotel. The breakfast service was good although the portion size and variety of the cooked breakfast was a little disappointing when compared to the other aspects of the hotel, having said that when I next visit the area I shall most certainly book here again.

"Parking Fine"
Walientraveler, 05 Juillet 2017

I regularly meet business colleagues at The Angel due to its nice environment, especially of an evening. However, i have just received a £100 parking fine for the pleasure of a 2 hour meeting at 7:30 in the evening. I appreciate, having read Managements previous comments, why charging has been put in place, but why no obvious signage at the bar or any mention of this new system by staff when paying for drinks. Having rang the Hotel the lady I spoke to was very helpful and advised that she would look through the till receipts from the evening in question to locate and send me evidence that I was using the facilities at the time of the fine. But should this really be necessary when a simple mention of the new parking fines system by staff could save all this. Now I have to personally appeal (in writing) to the parking fine company and can but only hope that it will be cancelled, but who knows.

"The old well blended with the new."
JAH399, 03 Juillet 2017

As best Western card holders we were upgraded to a large room with a four poster. It was very comfortable and clean..(perhaps the light coloured carpet would benefit from a shampoo..)The bathroom was modern and the toiletries and fluffy white towels were good. Several months ago I had asked for a single duvet and sheet and was very impressed to find them in the room. The staff were very welcoming and friendly and nothing was too much trouble. They booked a taxi for us and even rang to check it was on its way. We liked the garden space linking the old building with the new rooms and thought this had been well done.

"Ticked all the boxes"
danglefox, 24 Juin 2017

Group stayed 4 days on a cycling holiday. Nice big rooms at the back. No problem parking. Breakfasts fine. Right on the Market Sq. Good pubs - Buttercross, Old Road Inn. Good restaurants - Carabbean, Indian across the square, Italian across the river, Thia round the corner. Good cycling routes into the country.

"Good and bad experience"
Paulshepp, 20 Juin 2017

I will keep it brief...overnight stay, my birthday. GOOD... Lexi on Reception, pleasant, helpful, courteous, ideal person for the job. Room, in the older part, top floor overlooking main square, no problems, nice large, clean room. Small but pleasant pool. Food, evening meal and breakfast very good. BAD... could not get any sleep until the party music coming from the bear hotel across the road had ceased at 2am, which frankly ruined the day, as we were already tired from a long drive, but were kept awake by the thumping bass and very noisy revellers outside. Hotel was full, so we couldn't even move rooms, so disappointing.

"Toilet"
MickGSawyer, 15 Juin 2017

I've previously visited the hotel with no problems with the room. On this occasion my 4 night say saw no correction of the toilet flushing problem. It would seem the staff do not have the competence to rectify the problem.

"Chippenham a delight this Hotel ideal"
nigel w, 12 Juin 2017

Broke the journey to London with an overnight at the Angel using TA as a guide. Very surprised this hotel is 10 yrs plus old. Modern - lots of light - great layout with garden courtyard and a top class swimming pool and fitness room. Our room 305 was spacious well equipped with a bath. The only things that stopped this being a 5 pointer was the evening meal £16.25 for Fish & Chips / NO and it did not have a lift ( you haven't seen what my lady can pack for a weekend ) all I could do to load that case in the car. Overall highly recommended and the girls on Reception even found me a Pub showing the Lions match at 8am ( the Brunel ) - happy days

"Best Western Angel Plus Chippenham - Pretty poor on a number of fronts"
Touristtraveler, 12 Juin 2017

I am currently staying at the Best Western Angel Plus Chippenham hotel. I booked this mainly because it was a Best Western which I have always had good experiences with and also because this hotel is pet friendly. I don't expect Best Western to be 5 star but in general they are always clean and have good service. I am totally disappointed by my stay at this hotel. It is very rare that I write a poor review but in this instance one is warranted. On arrival we could not get any parking in the car park. It is very small and was totally full. I was told to park in a car park next door (down street). I asked if I had to pay for this and was told I did. This is an hourly charge with a max of two hours stay, so what was I to do with my car then? I stayed in the car until a space finally became available. Not a good start. I had two rooms booked, one for myself and my husband and the other for my mam. There is no elevator in the hotel. One room was on the top floor and the other on the ground. The ground floor room was taken by my elderly mam as she could not climb two long flights of stairs. My room was a nice size. The decor was modern and no issues with that. However I do have an issue with the cleanliness of the rooms. The toilet in the room doesn't look like it has seen a brush in years, probably since it was installed. It is grotty down in it, brown to be exact. The two cups provided were stained both inside and out. We were given one packet of biscuits every day for two people.....great for figure! We used the glasses provided in room every day, and every day after the room was cleaned we had to wash our own glasses as they were left dirty beside the bed. One day the towel provided was stained. Needless to say we threw that on the floor and shared the other towel between us. We made coffee in the room on the first day (after washing the cups well!) and the next day the sugar was not replenished, so tough if you need a second cup during your stay and take sugar, as there was none provided. The second day when we returned there was a long black hair hanging off the edge of the bath....not ours as we dont have long black hair! We were staying for 4 nights. On the second day we left the hotel at 10am and returned at 4pm to find the room was not cleaned, even though we hung the 'make up room' sign on the door. I rang housekeeping and they said they would clean it then. I had to go sit in reception for 30 mins with our pet while they cleaned it. Housekeeping said that the checkin guest rooms takes priority. But that night the carpark wasnt nearly full and I would say according to the number at breakfast the hotel was far from full, so not sure why our room was not prioritised. The second room although a better experience was still not cleaned well and hair was left in the bathroom from another guest. I complained to reception on the 3rd morning about the cleanliness of the room. All she said was 'did I mention it the day before', which I said I didn't, so she said she would mention it to housekeeping. Needless to say nothing much improved on day 3 apart from the glasses being washed for us ....thank you!. The toilet is still brown and grotty. Not sure if they cant afford a toilet brush! Surely there is a housekeeping manager that oversees the rooms to ensure the standard is maintained? Breakfast is OK, nothing amazing. Buffet is pretty poor/basic, just some cereals, no prunes or anything out of the norm. Hopefully you are not in a hurry though as it took 30-35 mins to get a fry served to us, by which time the toast was stone cold and the coffee to. They must have had to go to shop to get the contents before they could start cooking. They were not even busy. Just a few tables in use when we were there and several waitresses present, so no excuse for taking so long. The hotel is OK but very poor on a number of fronts. I wouldn't recommend it if you have a choice. We moved from Best Western Crudwell to this Best Western due to lack of availablilty for the remainder of our stay at the Crudwell Best Western. The Best Western Crudwell is much older hotel, but was a fantastic stay and the staff could not have done enough for you. They were truly amazing and have perfected the customer relations piece. Pity about the Chippenham Best Western. I am not sure how they got 'Angel' and 'Plus' status, but they need to work on their housekeeping and overall customer service. This is the first time I have stayed in a 'Plus' Best Western, so was truly disappointed. Even mentioning to reception that I was not happy didn't improve anything! Its like they just couldn't care less. On a positive they have free WIFI and it is not bad, but you have to connect every day. No big deal. They also have a small pool and gym, but I didn't use these. The other plus is that they are pet friendly which is great!

"Excellent stay"
naianiretak, 11 Juin 2017

We telephoned the hotel and got a better deal than through internet companies. We stayed for one night, we arrived quite early but we're able to check in. Very pleased with the room and the setting was great over looking the pretty garden. Comfy bed, and well equipped bathroom. Didn't use the pool etc but looked ok. We had our dog with us and unlike some hotels were not charged for his stay. We had to sit out side for breakfast as we had our dog, which was fine and the staff were more than happy to serve us for tea and coffee, cooked breakfast etc. We were very impressed with everything and will certainly return.

"Should have stayed home for lunch!"
ChrissieandNiall, 10 Juin 2017

My husband took me out for lunch today as he knows how much I have usually enjoyed the plaice fillet. Well, not today, unfortunately. It was bland with a strange creamy colour. Usually, it's white with a fresh fish flavour. I did eat about half of it, but was concerned that it might be off, so I sent it back. The chef said, that it was alright, but it was just the way it was prepared. As I was still hungry I ordered the carrot & coriander soup to replace it, but was told as I had eaten half of the fish, I would have to pay for the soup as well. I would have expected as a gesture of courtesy and to ensure customer satisfaction, not to mention repeat business, that they might have offered me the soup free of charge. However, when the soup arrived I could not believe it as it was so unpalatable, i.e. hot and peppery, I was unable to eat it. I can't help thinking that the chef deliberately over-spiced it as I had complained about the fish tasting bland. It's such a shame as we have been lunching at the Angel for the last 14 years and always enjoyed the food and the service. Unless things change for the better, we will not be lunching here again and we will certainly not recommend it to our friends and family. Yours, sincerely disappointed and upset.

"Good hotel; great staff"
Dorothy P, 06 Juin 2017

Stayed 3 nights. Booked late so expected basic room but pleasantly surprised. Room was large with adequate bathroom. All usual facilities. Room serviced, towels changed, hospitality tray and toiletries replenished daily. We were on ground floor facing courtyard which was busy but never noisy at night. Pool too small for a decent swim! Very conveniently located hotel. Staff very pleasant and helpful. Would definitely stay again.

"Disappointing"
daf105b, 26 Mai 2017

Stayed here 50 years ago, on honeymoon! Won't stay again though. Bedroom OK, but bathroom very tired, and grubby. Needed thorough deep clean. Reception not particularly welcoming either, not helped by its location. Did not eat here so can't comment further. Charged for breakfast although we did not have any. Included in price given on Booking.com. therefore "can't be changed" said receptionist. Customer service we experienced left a lot to be desired.

"Disappointing "
davidshar, 23 Mai 2017

Stayed here the 1 night and on arrival found the carpet in the bedroom wet from heavy rain that had come in through a window that had been left open. Towels were quickly brought to mop the window ledge and, not wanting to cause a fuss, we said that would be fine. The room was very cold and my wife rang reception to say we could not get the heating to come on in the bedroom. (I had been taken ill in the afternoon with a fever and had to return to the hotel) we were told as it was summertime the heating was turned off in the hotel. - 20th May and pouring down and cold outside. We were told a heater would be brought to the room and that they would try and get the heating on. This was done and the room began to warm up. We had room service in the evening as I was still not feeling well. The sandwiches were very fresh and the staff that delivered them were bright and courteous. The following morning I was feeling much better (heating came on) so we went down to breakfast. We stood in the breakfast room waiting to be seated, one of the staff saw us but did not acknowledge us or make any attempt to show us to a table. We ordered bacon, egg, hash brown and mushrooms off the full breakfast menu. This arrived, one slice of bacon, mushrooms that were definitely not grilled and not a very appetising looking plate. The food was obviously not freshly cooked and not hot. There reception staff were quite young with very little customer relation skills. They need more training in making guests feel welcome, a smile goes a long way! We paid £150 bed and breakfast which was extortionate for the quality of the hotel and the service provided. Will not be returning.

"coach trip from Oswestry 4 nights stay"
Phil B, 23 Mai 2017

Double room in the new part of the hotel. Comfortable king size bed. Shower in bath needs upgrade. Two flights of stairs to get on 2nd floor, difficult for infirm, other rooms may be better suited. Food average, could improve by cooking vegetables longer, adequate portions. Chicken OK but undercooked. Fish was always the best choice. Staff excellent, very helpful and attentive.

"EXCELLENT STOPOVER"
Paul M, 20 Mai 2017

We travelled to Bournemouth for Christmas from the West Midlands and stopped over in Chippenham to visit friends. Spent the night in this superb hotel. The rooms were spacious, well equipped and spotless. Very comfortable bed. Staff were superb and the food was excellent. There's an excellent, peaceful courtyard to take a drink or have a read.

"Nice but could be better"
GUNNER48, 18 Mai 2017

Stayed 1 night for a family reunion. Hotel appears to have been refurbished, and I must say, of all the competitor hotels in Chippenham this may be the best option in my opinion. The Angel is in a great location in the centre of town. Close to banks, shops, restaurants etc. as well as scenic Castle Combe. There is parking at the rear for paying guests and on check in you must enter your license plate on the keyboard. Security good. Check in staff friendly. We did arrive a little early and unfortunately our room was not ready. I had trouble getting on the internet and requested help from reception. They advised it is an ongoing problem but did offer for me to come back later to reception and they would call their provider to assist. I chose not to do this. Our room was quite large and in the older section of the hotel and on the 1st floor facing the main street and directly over the front exterior balcony. We had no issues with noise other than the front window was whistling a bit. The in room safe batteries had to be replaced but it was done quickly and efficiently so no major inconvenience. The bed and furnishings were good, linens good quality too. The hotel closes the front doors in the evening, maybe midnight, so if you need access you need to ring the bell and the night staff let you in. This was not a problem. There is a pool however we did not use it. It was visible from the corridor in the hotel so not very private. The breakfast was not good. It tasted like processed. The scrambled eggs were wet and did not taste like real eggs. The mushrooms tasted boiled rather than grilled. Not enjoyable at all. They did have cereal, pastries etc as well as juice, tea and coffee. Table service was extremely slow, Saturday morning, and I had to go look for a server to take our order. Other than that they were pleasant enough. I felt the price we paid was quite high for what we got, but given the competition, and perhaps the area, it was to be expected.

"staying with friends"
j w, 08 Mai 2017

Booked for 4 of us to stay here. We had two extremely large double rooms, with bed settees, so plenty of space for 4 friends. The rooms were the only two at the top of the stairs so felt that we had our own suite! B&B was £55 pp, and the breakfast was Excellent! A cooked breakfast, cooked to order, with tea/coffee/juice and pastries, cereals, fruit etc, buffet style. Excelent value, we felt, however, there was not much else to do in Chippenham! The pool was nice, a little small, but adequate for our needs. Lovely quiet rooms, would definitely recommend!

"Great stay"
Alisonrichards55, 08 Mai 2017

Lovely hotel in good location. Large comfortable and spotless bedroom. Pet friendly, allowing our dog to stay. Lots of restaurants and shops immediately next to hotel. Charming patio garden. Staff very friendly. Stayed to visit Badminton horse trials which was about 20 mins away.

"Good Hotel close to town centre."
lindy048, 03 Mai 2017

I was also part of the coach party spoken of in previous reviews. I found the Hotel room comfortable and roomy although it was very hot at night and the Windows could only open an inch or two as we were on the ground floor. It was very quiet which was surprising given the location of the Hotel and that our window faced the car park. The staff were very friendly and accommodating. The thing that let the whole weekend experience down was the quality of the food. I ended up having very little to eat over the weekend as the food was not good. I had the prawn cocktail on the first night and it had absolutely NO taste whatsoever. It was like eating water. They brought me some extra lemon to try and give it some flavour. This was followed by cold beef and cold Yorkshire puddings. I was served first at a table of six and had to sit for ages waiting for the others to be served and then for the vegetables to arrive. The beef was very tough and the meal was returned to the kitchen but the replacement meal was no better, still cold and on a cold plate. The next night I ordered the mackerel pate and the fish thinking that was the safest option. The pate arrived with two of the tiniest pieces of Melba toast, not enough to put the pate on, and the fish was again absolutely tasteless. I had ordered the fruit salad which promised to be fresh and all I got was a plate full of chopped apple. I think something really needs to be done when serving food to a table. Everyone should get their food at the same time and it should be hot. The staff were apologetic and did what they could to help but if the food is leaving the kitchen cold and tasteless then there is little they can do. The Hotel was very nice but the food let the weekend down. I spoke to other members of the party and many had the same experiences with the food.

"Pleasant Hotel but shame about the food"
Robert T, 02 Mai 2017

I was one of the walking weekend group about whom there is already a review and I agree with everything said. Nice hotel, conveniently located and tastefully presented with pleasant and helpful staff. Bedroom was well furnished, clean and comfortable although as a twin room it seemed churlish to have only one packet of biscuits and one hot chocolate sachet. Wifi was good and the only downside was that noise was discernible from adjacent rooms and the outside corridor but didn't disturb our sleep. Bathroom adequate, and although it didn't really have an impact upon our stay there were many cracked floor tiles and the sink plug hole hadn't been cleaned properly for quite some time. Bar quite expensive, but then what hotel isn't these days? Food was similar to a couple of the other reviews already here. The rationale on the dinner for our big group was to deliver similar meals (we had pre-ordered) to each table and then other choices in turn, meaning some people had to wait a few minutes until all at the table were served and then a further wait for the vegetables. My roast was so cold, despite being on a hot plate, that after one mouthful I asked for it to be re-heated. A new plate was then supplied, but the food was again only luke warm and had been put on a cold plate and it again went back! The third attempt was successful, but by that time the vegetables were decidedly cool but I put up with it whilst my partner hardly eat anything at all. The whole table thought it a poor way of doing things. Of the food, the beef was very chewy and my starter of soup was sadly lacking of a tomato taste whilst the prawn cocktail delivered to my partner (and some of the others) was the most tasteless I have come across ( I tried it) and I am told the plaice dish was much the same. The fruit salad was 'fresh' but although there was the odd piece pineapple, orange and mango, the majority of it was apple and seemed a bit of a cheap way of doing it - perhaps I was unlucky in my serving, but I overheard another of the party asking for an apple free plate? Breakfast was quite good, although on the second morning we had to ask someone to take our order when despite having a reasonable number of waiters/waitresses they were all frantically clearing away tables. Once ordered the food was hot and quickly delivered. I suspect being in a large group in a separate dining room may have lead to the quality being suspect, but I feel sorry for any wedding party who suffered similarly. What is wrong with serving one table at a time so food is hot and everyone is able to start together? Perhaps the management need to attend to a few things, but I would go back if I needed accommodation in the area?

"Coach party for a walking weekend"
christineraynsford, 01 Mai 2017

I arranged to take 52 ramblers here for our annual walking weekend, lovely hotel, very friendly staff, small indoor pool was very welcome on returning from a walk, this hotel is in a perfect spot for exploring the beautiful countryside, or visiting nearby Bath. Shops, bars & restaurants are all within walking distance.

"stay in Chippenham"
David E, 30 Avril 2017

The hotel and staff were very helpful and friendly. The only disapointment was the leisure facility where there is a fitness room and small pool however as there is lots of walking routes and historic sites I managed to see some sites and chill off in the pool. Overall and great place to stay.

"awards dinner at the angel"
Paul J, 28 Avril 2017

Held our annual awards dinner here tonight. Great to have a private room. The staff were very helpful and attentive. The food was by and large great. Any small difficulty (one of our members was unhappy with his dessert) were swiftly rectified. Well done to Balint (duty manager) and the staff team. We will definitely return as a group next year and as individuals throughout the year

"SUNDAY LUNCH"
christopherstourton, 20 Avril 2017

Had Sunday lunch with my disabled sister. Starters was a rather tasteless carrot and butternut squash soup. Main course was meant to be topside of beef and vegetables....the beef was chewy...very poor and the vegetables were undercooked. The desert was, well you cannot get that wrong it was fair. I now find that I've have been issued with a parking fine for dining at their restaurant.

"Great four poster superior room"
Hotelreviewchick, 20 Avril 2017

We stayed here for two nights in Easter, we booked a superior four poster room. You can park on the carpark for free you just put your car registration into the iPad at the front desk which is very clear. On arrival the reception staff were very friendly and helpful. Our room was beautiful, we stayed in the Lacock suite, four poster bed, separate bathroom just down the steps from the main room by the door with a roll top bath, and separate shower cubicle, shower was a little luke warm but had a very hot bath on one of the evenings. We were informed prior to our stay that on the second morning there would be no hot water from 7am so we were given access to another room in the building to use the bathroom on that morning which was no problem and all sorted out in advance. The room had a separate living room area with sofa, flat screen TV, welcome tray, there was lots of furniture in keeping with the style of the property, huge wardrobe with an ironing board, safe etc and the huge four poster bed was very comfy. We didn't have breakfast on either morning as we go to Jolly's cafe round the corner and one on the High Street just down from the hotel. Good value for money for the four poster suite, weren't disturbed by anything during our stay and this is the second year in a row we have stayed here during our Easter visit to Chippenham.

"Underwhelming"
Richmond238, 18 Avril 2017

If you are looking for a budget hotel for a one or two night stay and want to be close to Bath this hotel will probably suit your needs. Our room was in the newer part of the hotel with very uninspiring décor and furniture. The bathroom was desperately in need of a complete makeover and the shower was barely adequate. The bed however was large and comfortable. There was an outer door to the corridor where our room was which required a key. The door constantly banged every time someone used it and the occupants of the other rooms managed to bang their individual doors too. So well into the night and early in the morning we were constantly disturbed by the various doors. On the first morning for breakfast we had to move tables because orange juice had been spilt over the chair and the staff hadn't had time to clean it properly. Elements of the cooked breakfast were okay but the bacon was so undercooked it was not edible. On our second morning a male member of staff was very reluctant to take our breakfast order despite us asking twice. Chippenham is a market town but there is nothing really to see however we did find a very good pub called the Gladstone Arms where the staff were very welcoming and the food was excellent.

"Rude"
User, 17 Avril 2017

Shame about the rude staff. Unfriendly. Decent sized room, cold but luckily the heating worked. Bathroom clean. Close to shops (central) Didn't use the pool/gym but it looked okay. Didn't try any food due to some reviews.

"Very poor staff attitudes and very disappointing"
CleethorpesGtfcfan, 17 Avril 2017

Arrived on Easter Sunday at about 700pm the receptionist did not automatically ask us if we want to eat but when I asked said we could just go in the restaurant as it was not busy.when we went in about 7.30 the man who greeted us was not happy we had been told just to come in and demanded to know who had told us we could.this was in spite of the fact the restaurant was nearly empty.when we sat down one of the other diners was returning food he was not happy with.this worried us but our food was ok.the staff were offhand however and my crumble arrived without the advertised icecream. This was delivered without a smile or an apology.when we returned to our room we were dismayed to find the tv would not work.the duty manager tried to fix it unsuccessfully.he was actually very nice and offered us another room.we did not really want to change so late and he said an adjustment would be made to our bill.when I attempted to run a bath after he had gone there was no hot water. We were very upset.i rang the receptionist again and she seemed to think it was funny and actually laughed.i asked to change room but she said she would contact the manager.she then rang back to say he was checking the boiler.we then heard nothing more.i checked the water about half an hour later and it was working.next morning the manager asked if the water was ok.he said he had found nothing wrong and assumed a lot of people were using it.he said he did not ring us because he thought we might be asleep .we accepted this and went in to breakfast.literally as soon as we were seated we were asked if we wanted coffee and toast.we were also asked to order hot food.when my wife politely said she needed time to choose the waitress was very annoyed and went off.she then returned and dumped the coffee and toast and turned to leave without taking our order and I had to call her back.by the time our hot food came the toast was cold and hard.the scrambled egg was completely inedible due to being drenched in salt we could not eat neither could our neighbour.the same manager was in the restaurant and I told him so they did not serve it to others.he did offer to get us something else.when we checked out I asked the sam receptionist who had been on the night before about the promised refund.she said refunds were not cash but she could offer us a free cup of tea. This was just after breakfast.looking at recent reviews other people have had similar problems with staff attitudes.i hope the general manager takes the appropriate measures to remind staff of the correct way to treat guests.this is a shame because the building and our room are nice.

"Business Stay"
John G, 12 Avril 2017

Only one night at the Angel, reception staff was very friendly and offered advice on local restaurants, I was looking to enjoy a late dinner at one of the local Indian restaurants, on reflection I should have taken her advice. The room and facilities were as expected, clean, comfortable and the gym was not busy when I used it 18:00 to 19:00, only one treadmill but it was free at that time, a couple of cycle and rowing machines and of course a pool. Staff at breakfast were welcoming and offered a varied breakfast, I opted for a couple of poach eggs done just as I liked them, a good selection of cereals, fruit, fruit juice and so forth, all in all a good start to the day. Would use again when in the area.

"Unpleasant staff"
rowdenvalley, 09 Avril 2017

Arrived here for a business meeting, we found the senior staff rather unfriendly and had an attitude difficult to describe, I suppose the word would be arrogant, this didn't create a very good impression at all, the younger staff didn't smile or interact with customers, we as a group felt unwelcome , very disappointed.

"Fair hotel, rude, arrogant staff"
manyhotels2017, 07 Avril 2017

The hotel is quite nice and fine by general standards and the majority of 'grown up' staff quite pleasant and accommodating (apart from the elderly night porter which I'll come onto shortly), but some of 'the children' employed here trully need training about how to interact with guests and not treat them with the disdain shown to myself and my colleagues during my recent four night stay. We had a group meal in the restaurant on our first evening together. The restaurant was otherwise empty but it took almost two hours to serve a group of eleven people two courses. The food overall however was fine. Due to the delays we pre-booked the next night in advance. Seven of us for 7.30 and two at 8.30. This really threw them! On arriving at 7.30 I asked the young waitress if the tables could be placed together as they had been the previous night. Again the restuarant was empty. She gave me such a dirty look and said "But you are all arriving at different times, how can we?" I advised her differently and she simply shrugged, turned her back on me and walked away. Disgusting service, we put the tables together ourselves helped by one of the male waiters who although quiet, was OK. When we did get seated we discovered there had been a mistake (theirs) about some of the orders and once again the young waitress treated us all with the utmost disrepect, like it was our fault and we should just put up with it. The food was also, on the whole, pretty hopeless. Cod in batter which was all batter and luke warm chips. Chicken and tarrogan which I had enjoyed the night before was a different dish and nowhere near as good. The fish pie contained mussels so should be labelled seafood pie and in one case was still cold in the middle. Soup with no bread, the list goes on. Awful. The young reception staff also look down their nose at you, I advised one that I would be leaving early the next morning and asked if there would there be someone at reception to check me out. Without even looking up she simply said, "the night porter". Customer service? What customer service. And as for the night porter: I duly arrived at the reception desk at just after 4.30am. The elderly night porter arrived and had obviously just woken up. I said hello, apologised for the early start but as I had a long journey I wanted to miss the traffic. He just ignored me. I stood and waited to check out and he said, "Room number?" He then wen't on to print off a sheet and advised me that I owed over £90.00. I advised him that the bill had been settled my my organisation to which he said OK, but he still needed to print off the receipt which he did so and asked me to sign. I asked why to which he replied, "Just sign it". Ignorant, rude and with no customer service skills at all I should have told him what to do with it! The room was comfortable, the room service staff cheerful and very polite, the other hotel staff could learn a lot from them. Otherwise, there is very little to recommend this hotel and I stay in a lot of hotels over the course of a year. Premier Inn staff are far more accommodating than the kids and night porter they employ at the Angel. Not recommended

"Family Catch-up"
Kaye F, 03 Avril 2017

Always stay here when visiting family in the area,the service and friendliness of the staff is always first class. Checking in and out is efficient and the new parking system seems to work well. The rooms are well maintained and comfortable and provide everything one needs ---- the biscuits are very well received!!! Here's to our next visit

"Family birthday"
Julieafuller, 26 Mars 2017

I booked the hotel on line, the rooms were pleasant and clean we had organised a cot which was set up for us. The restaurant is a bit basic and the food is very average, however the staff are lovely and very helpful, it was overall a good place to meet up.

"Lovely room, friendly staff"
steve01957, 23 Novembre 2016

Stayed here as we were visiting family nearby and were very pleased with this 3 star hotel. Room was large and overlooked the garden, was very quiet despite the very bad weather, car parking was no problem and staff were pleasant and helpful. One downside was the stairs to the room which needed to be cleaned more thoroughly. Will certainly stay here again

"Wonderland backyard ??"
Ingrid D, 22 Novembre 2016

I was amazed by the comfy and cozy old fashion style at this hotell. Very english?? but when you see the garden early evening in the autumn with colored leafs and it's also the first thing you see when you go outside in the morning...it just gives you a good start for the day?? Very nice rooms with good size. Tub in the bathroom - perfect after a long day. Small conference rooms but it works great for a small group.

"Trip to Bath"
Adrian D, 19 Novembre 2016

This hotel was a great value alternative to the hotels in Bath. A quick walk to the train station and direct into Bath. Lots of nice places with Cotswolds on the door step near the hotel. Ate in the restaurant, the breakfasts were also good. Room was compact and quirky, but clean and nice. Staff were friendly and would stay again.

"Great customer service"
Karen G, 17 Novembre 2016

We have stayed at this hotel three times, it is a lovely hotel, has a proper old English feel about it, with a foot in the 21st C. On our last stay, we booked the executive room, however sadly the radiators were not working, HOWEVER, the staff went above and beyond to ensure we were looked after. Offered us other rooms, sent up portable heaters, coffee and drinks, now although you are thinking, of course they should, but really could not do enough to ensure we were comfortable and enjoyed our stay and it was not too much trouble. Proves great customer service is worth it's weight!

"Surroundings very good, service in restaurant leaves a lot to be desired."
Debbie3891, 15 Novembre 2016

This hotel on first view was very good, although we entered from the car park which is the rear of the property, very modern. We were a coach party of approximately 50 the majority being older people and in some cases lacking in full mobility. We were told to stay on the coach until a member of staff issued our room keys. We sat for approximately 20 mins before anyone came, even though they had prior warning of our estimated time of arrival. The rooms were clean quite spacious, complimentary toiletries and drinks facilities,i.e.t.bags, coffee etc., We were told where our evening meal would be, in a private side room at 7.00p.m. we were served with a three course meal which was very nice. Drinks at the bar were extortionate. On Saturday morning the breakfast was absolutely chaotic, the staff were slow, no-one appeared to be taking orders and when they did everything was served wrong. Drinks and toast was ordered and a full english, however the full english arrived way before the drinks and toast, some breakfasts on other tables were being placed on tables when people were still on cereals, so when people got to their cooked breakfasts were cold. A couple of tables asked 3 times where there food was and must have been waiting at least half an hour. Everyone was complaining. Our evening meal was served in the breakfast room and it turned out to be a complete debacle. Starters coming out the kitchen 4 at a time with huge gaps between each. Main courses coming out cold and people were eating them without vegetables even though repeatedly asking where they were. It was almost like a 'sketch' from 'Faulty towers' people were complaining all over the room. Breakfast was a repeat of Saturday chaotic. There seemed to be no management lead at any of these mealtimes and young staff trying their best although only 2 or 3 of them. It can only be described as chaotic debacles each time. I am afraid that only management can be to blame. Dis-organised management leadership is the only way I can describe this experience, I do know that our trip organiser did make a complaint on Saturday morning but no improvement, infact things got worse., The organiser was not offered any form of recompense.

"Has potential to be a nice hotel but certain things let it down."
Martina H, 14 Novembre 2016

There are both positives and negatives to this hotel but unfortunately there are more negatives! I'll start with the positives. -Nice comfy bed -Good location and easy to park -Good price -Nice breakfast Negatives: -The bathroom wasn't clean. There were lots of little hairs in the bath and on the floor which definitely didn't belong to us. -We went swimming and the water in the pool was cold. The changing rooms were also really dirty and smelt bad so we ran up to our rooms to get changed instead. -We went to the hotel restaurant to see if we could book a table and they turned us away despite the dining area being completely empty. They couldn't accommodate us because there was a wedding on which was taking priority so we had to find a restaurant elsewhere. We weren't told about this when we booked the room. -To get from our room to the front of the hotel we had to walk through groups of wedding guests who were standing in the courtyard drinking and smoking. It felt like we were invading their wedding and they didn't look too impressed to see us either. Perhaps if we'd stayed another day it would have been better but I wouldn't recommend staying when there's a wedding on as if you're not a wedding guest you're not a priority to them.

"Great clean room with access to all the modern facilities "
Azbat-1, 03 Novembre 2016

Had a two night stay in a great room. Friendly staff and good variety for breakfast at a reasonable rate. Our room was massive and the sofa bed for the kids was not bad at all. Even with the sofa bed we still had 3 addition seats so we were very comfortable. Only negative was the room was a little cool and we could not get the radiator to come on.

"Sofa bed was awful"
Chris B, 29 Octobre 2016

The hotel was everthing you would expect. I called the hotel to make the reservation and informed them I wanted a twin room. this was not available and was given a family room with a sofa bed. This was not made up on my arrival although but a quick word and it was sorted. But unfortunately this was the most uncomfortable night sleep I have ever had and had.

"Check your bill!!!!!!!"
Garry M, 29 Octobre 2016

First the good. Excellent food. Good clean rooms and 99% of the staff are wonderful. I have stayed here more than five times on business (not by choice) this year. On checking out on the previous visit my colleagues and I were asked to pay "over your budget" costs. We explained that on two nights we ate elsewhere and our budget was a rolling one so there was no chance of us exceeding the limit. The receptionist was adamant we had to pay so we did. On inspection bottles of wine and dinner were placed on our account falsely. We received reimbursement on our next visit, however this time we ate solely at the wonderful Wetherspoons one hundred metres away and a quarter of the cost. Yet again on checking out I was told I was over budget, in a fraternising and sarcastic manner. I queried this impossible anomaly and pointed out two times twelve is twenty four, not thirty seven. I was handed my money back with another sarcastic comment. Check your bill.....ESPECIALLY if you are on expenses. You may get a shock.

"Great"
ArthurMoraira, 28 Octobre 2016

Having stayed here twice in the last year,its difficult to find any faults with this hotel, the service is good, the restaurant is excellent, for breakfast and Lunch. And ground floor bedrooms available for disabled persons like myself.Well done. Indoor swimming pool available for use by guests.

"Great location.....but that's about it."
Jarrod R, 26 Octobre 2016

Not much a business traveler really needs; ease of parking, solid internet access, comfy bed, good bathroom facilities and Sky Sports. Well at least the bed was comfy. Parking is a joke. A Town Centre hotel with no controls over its car park? Multiple times I returned and there were no spaces and in fact, cars were abandoned pretty much anywhere. Shoppers, hikers and office workers all seem to be drawn to the free parking. Tough luck hotel residents. The internet was fast, but, it dropped every 20 minutes consistently. Whether this is intentional to prevent streaming I don't know, but it made working there impossible with VPN and other services that need 'constant on' bombing out. It's a hotel of 2 halves. The new rooms in the stable blocks and the old rooms in the main building. Unfortunately I was in an old room. There was virtually no water pressure at all. The cold taps were a trickle and the toilet could only be flushed (literally) once every 10 minutes. At least I could relax and watch football....Nope. The advertised Sky Sports was not available. Couple of other items: If you want a quiet night, do not have a room at the front of the hotel. The noise from the Live Bands in the pub next door is not conducive to sleeping; in general the high street is a noisy place until well after midnight. The bar has shoddy service; often long waits for anyone to appear and then indifferent bar staff serving vastly over priced drinks. I completed the hotels feedback card "Moment of Truth" after my first night but got zero response from the Management. Unfortunately there is very little choice of hotels in Chippenham so on my next trip I will be forced to choose between a longer commute or the 1970's B&B that is the Angel.

"Nice friendly hotel"
Koolbreeze51, 23 Octobre 2016

Stayed one night. Staff exceptional, but did not eat there. The room that we had selected, two adults and a child (but no child with us) was excellent. Bed was a super king and v comfortable. You could nit pick in terms of grouting around the shower, bath plug off lead or signs of condensation on windows BUT do not let that deter you. Central area wonderful with the trees and as a smoker that was ideal. Bar service excellent especially as we wanted to 'go off piste' at about 2230 in terms of a food requirement. Will stay again.

"Excellent - a pleasant suprise."
jandd51, 23 Octobre 2016

I am not a fan of Best Western due to past experience but this hotel was excellent from the extremely friendly and welcoming receptionist to the large room itself. There was a wedding reception on which I no way disturbed us. Our room was large and pleasant and the bed extremely comfortable. The bathroom was fine.( the grouting could do with a refurb) .

"GOOD"
GASUk, 21 Octobre 2016

Good hotel with a nice feel to it. Courtyard area is very nice. Bar area is good. Breakfast is part buffet for cereal/fruit etc and table service for full English. Room was fine but bathrooms are looking a bit dated. Plenty of car parking even when it was busy. My only criticism is that breakfast on a Sunday finishes at 10am !! this to me is far too early. Good friendly staff and reasonable value for money. The hotel has a pool but this is rather small and best suited for just a dip.

"Great Lunch and Nice Hotel"
v1Pilot, 18 Octobre 2016

My Mother, Nanny and I went to the Best Western Plus, Angel Hotel for Lunch roughly a week ago on a sunny day. My Nanny is in a wheel chair and from two disabled spaces to the restaurant was considerably flat apart from a couple of reverse bumps and in the car park is a ramp going into the foyer of the pool area. You pass straight through the pool area which is still outside but undercover and . The accessibility, we managed to get to the Restaurant/Bar in a minute or so from the car park, just be careful with the paving stones on the way because its easy to get the wheels of wheel chairs caught if they are thin. Other than that, expect very straight forward entries and exits. Now onto the food. My Mother had been before and said that they do a very large portion sizes for their sandwiches for the price. After ordering from a nice array of sandwiches, I had ordered one of my favourite sandwiches which was Egg and Mayo which was very tasty. Boy was it big though, lovely stuffed sandwiches in lovely granary bread with a handful of crisps with some salad. I do not have a picture but I can say it was fantastic and the price was something to laugh about for how good it was. The service was very good and the starter was prompt, so was the main course as well. I would definitely recommend this hotel for a light lunch. Great prices, nice area and also very close to shops as well which is right next door to the hotel.

"Excellent for a Cycling Short Break"
MarkusBikus2, 18 Octobre 2016

I organised a short break for a group of 18 cyclists at the end of September and we used the Angel Hotel as our base for rides out into the surrounding countryside. From the time when I made the initial enquiry to the hotel I found them to be well organised and very helpful. And throughout the four day period of our visit the hotel proved to be an ideal place to stay. Rooms were a good size and comfortable, we were provided with a room to store our cycles safely and - most important to cyclists - breakfasts and dinners were of a good standard. I'd have no hesitation in recommending this hotel.

"Nice"
cfc1978, 18 Octobre 2016

Stayed on Saturday evening as we were at a party, the entrance and courtyard are lovely, really nice and well kept. Our room was huge and clean and the bed massive and very comfy, the only gripes are the coffee mugs in the room were dirty with stains inside and lipstick on the outside and the shower curtain needs replacing. Breakfast was included in our package. It was ok but they charge £12 for a full English that is way way to expensive for what you get, but all in all a nice place.

"Great place to stay"
AngharadWilmslow, 14 Octobre 2016

Set into an old coaching in, the hotel rooms appear to be mostly in the old Stable block and ancillary buildings, ensuring a nice quiet night. The gym is small but offers a good range of exercises. The cooked breakfast is nice, but the staff can be a bit hit and miss at breakfast. The hotel offers excellent meeting facilities and look after you very well. I am looking forward to my next stay.

"Angel Hotel - Angelic!"
lindagA5048IX, 14 Octobre 2016

The Angel Hotel, in the heart of 500-year-old (at least) Chippenham, is the quintessential English Hotel. Enter into the parole with 2 fireplaces, have a cup of tea or a meal right in the parlor, or be sure to get a room facing the courtyard. That courtyard, with its shady spots and fragrant flowers, is a place of lasting peace. My room, facing the courtyard, was roomy, comfortable, spotless, and larger than any rooms I experienced in the rest of my trip. The young women behind the reception desk, Lexi and Marie, were wonderfully friendly and helpful. The restaurant breakfast wand other meals were hearty, delicious, and in a lovely setting. We used the slightly heated pool every evening after out walks and trips, - be sure to ask for a pool towel at the front desk. I definitely recommend the Angel. Our group of 5 Americans - sisters, cousins, husband, nephew, - all enjoyed the total experience. Thank you, Staff at The Angel - you couldn't have done a better or more thorough job.

"Pleasant small-city hotel"
AlphaOmegaJMAC, 14 Octobre 2016

Booked here last minute for a recent wedding but I have visited the hotel many times for company training events. The setting is town centre but once inside there is a quiet courtyard area and rear access to free car park for guests. The room was clean, tidy and functional but I have to say that the mattress on my bed could have used a change. It felt like it had collapsed slightly and would have been quite unsuitable had I not been quite inebriated after the wedding. Breakfast was good quality (and entirely necessary with a hangover) Staff friendly. Prices every so slightly more that I would expect to pay for similar quality and setting but for two it was within budget. Would be my first choice if staying in the area again.

"Great Location, High STandard"
ajwalford, 11 Octobre 2016

Especially well located for visiting Chippenham and Wiltshire generally, with easy access to the M4 and convenient train and coach links. Hotel always achieves a high standard, with comfortably appointed rooms and friendly staff.

"Excellent value in a pretty town"
Tom E, 10 Octobre 2016

The Angel is a traditional English hotel, in an old building in a very pretty historic town. The location is excellent - dead central, quiet (thanks to a pedestrianisation scheme) and in easy walking distance from the station of you are travelling by train. Value for money was quite outstanding and the staff friendly and welcoming.

"Great Value, Good Location Nice Hotel"
cww89, 08 Octobre 2016

I could not fault this hotel, it is in a great central location. The hotel itself is nice and the rooms were a good size with comfy beds and quiet. The hotel offer free wifi and parking, and the breakfast was nice. All for a great price.

"Prefect, couldn't had wished for a better stay!"
1234Joyjoy, 30 Septembre 2016

I had a perfect stay in the Superior Four Poster room 25-26 Sept, it had a lovely roll top bath and separate shower in the en-suite bathroom just as described on the web site, the large bed was most comfortable with crisp clean linen, I had evening meal that was nicely presented and very tasty there was also a good selection for breakfast the next day All the staff provided excellent service and were very polite courteous and helpful at all times, especially Lexi who was most helpful at the reception desk, I enjoyed my stay so much I would most defiantly like to return again in the near future.

""OVERDUE AN OVERHAUL""
Chippenham_Boy, 30 Septembre 2016

Visited this Hotel a number of times over the last few years, but now it really needs a major overhaul. The older part, the Biddestone suite, the smell on the way to room upstairs is terrible and also in the room, it smells dinghy and old. The carpet in the room has stains all over it and the shower didn't work very well and it was cold. The location is great, but for the price you pay, it's not worth it.

"Acceptable but dated rooms "
Steven H, 29 Septembre 2016

Having stayed here on business I have mixed opinions. The staff were all lovely and gave good service. The bar area was well maintained and the cooked breakfast was cooked to order rather than a buffet that I tend to find. Although day 2 I had 2 slices of toast and a filter coffee for a mere £6, a bargain (sarcasm of course!!!). The room though let's it down. In a newer part of the building the furniture and general feel of the room was very 1990's, and further they made the unforgivable mistake of still having a shower curtain over the bath as opposed to a screen. From a hygiene perspective this is a big no-no for me. There was a dark stain on it which made the thought of it clinging to me even worse. I'm short, ok for a business stay, I wouldn't look it up for a leisure break!!

"Average hotel"
RLB15, 27 Septembre 2016

OK hotel, nothing special, if at half the price paid it would be value, somewhat shabby, the breakfast down at the local Wetherspoons is better for less than half the price. Overall very disappointing

"Nice hotel with good facilities "
gerrygilly, 26 Septembre 2016

My wife and I stayed at this hotel last weekend in connection with a wedding in the locality. The room was fine, parking area at rear of hotel adequate. Access at front of building restricted as area pedestrianised. Breakfast was fine even if service was a bit haphazard. Suggest ask for room in new area near car park as revellers can be heard in older rooms.

"Harry Potter location trip "
Lewis L, 24 Septembre 2016

My partner and I are big potter fans and on a spare of the moment decided to go up to lacock to visit the abbey and look up some of the filming locations, we have stayed at a few best westerns in the past they provide good locations for good value. The Angel has nice location not far from lacock and has good facility's for the price the pool is small but enjoyable for a float about and the gym again is small but has everything for a good work out would deffo recommend to any couples , we had a upper tier suit that was lovely. Would deffo go back if we where in the area

"A Very Average Best Western Plus"
louise p, 24 Septembre 2016

I am a fan of Best Western hotels but this one is not so good. Firstly parking is a nightmare. People shopping appear to use the car park so little room for paying guests! Layout of the hotel is strange; you have to walk through the new part of the hotel and the courtyard to reach an unmarked reception area. I was told I was not entitled to any points( I am a platinum card holder) as I had not booked directly with the hotel! Shame as I booked and paid for 3 rooms for 2 nights. Room was ok . Clean and comfortable with everything in working order. No upgrade was available. Bar was pretty grim. No atmosphere and more like a cafe area. The restaurant looked uninviting so we ate out for dinner. Breakfast uninspiring. Poor selection on the buffet and cooked order arrived before our toast and coffee and before we had finished eating our fruit and yoghurt. Hot food just dumped on the table! Did not use leisure facilities. Some staff were nice and friendly whilst others obviously hated their job and let it show. Good location for a hotel but not sure I would stay again.

"Ok Stay"
Claire H, 19 Septembre 2016

The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great: The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well. The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic. The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room. Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you! I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered.

"Weekend break"
LynneandSam, 13 Septembre 2016

Stayed Sunday night (11th sept)..wierd config at hotel re parking at back and walking through annex/courtyard (modern glass) into old part and front desk...confusing! Booked as diamond member and dissapointed with upgrade as room although big did not resemble those on line! Was nit told b/fast times or offered paper and receptionist didn't know how to deal with our points voucher yet told us she had been there 6,months...need to train poor woman better? Room was mismatch if of and new but clean. Sofa faced mirror but not TV?? Window seats were not clean especially the one in bathroom and dripping shower head all night. Didn't eat there sadly due to reviews but staff lovely at bar but only lounge area open. Paper ordered for 7 but didn't arrive! Fantastic location and many good pubs and restaurants including amazing Thai around the corner. Very disillusioned by best western standards and especially questioning the reward scheme within the market!

"Inept service with unappetising food"
Jane D, 10 Septembre 2016

Our friends took us here after having excellent food in the past. I'm sorry to say that they were embarrassed by the quality of food and the poor service we experienced. The only thing that I felt was worthy of a good comment was the selection of vegetables which were pleasantly al dente. Lamb loin chop was tough, unappetising and tasteless, the saute rosemary potatoes were left over new potatoes cut in half and slightly browned - no flavour of rosemary, no delicious crunch on the outside and no discernible flavour, add very bland gravy and you have a very uninspiring plate of food. My friend's gluten-free lamb was swimming in red wine which somebody appeared to have forgotten to reduce. The cheeseboard was cheddar, apple smoked cheddar and brie with celery, we might have had chutney had they not run out and my coeliac friend could not have had it anyway as it contained gluten despite being on the gluten-free menu. The male waiter came to take our food order then forgot to come back for our wine order, the trainee waitress must have started that evening without any prior training at all as she quite simply wasn't up to the job 'we'd like the Plate 35 Chilean Merlot please' 'Which number is that?' 'The Chilean merlot' 'yes, but what number is that, is it number 31?' Altogether a very unsatisfactory experience, they didn't charge for the lamb and one of the cheese platters, but, let's be honest here, we went out to eat expecting to pay for the food we ate not thinking we would be given it for nothing because it wasn't up to standard.

"Excellent Hotel"
Michelle F, 08 Septembre 2016

Lovely hotel with lovely grounds, rooms are well equipment and comfortable, would definitely stay here again if in the area. Evening Meal & Breakfast was very nice. All the staff are very helpful and friendly.

"Where do we start...."
kiwi6, 07 Septembre 2016

From the moment we walked in the front door the reception wasn't even clearly marked, once we did find it we were greeted with a young lady full of a cold who really did not want to be at work that day. She asked if we would like a newspaper each morning we said - that would be nice, for the next 2 days we never received one at all. Once we arrived into our room we found it to be very tired, with stained, dirty carpet. The bathroom certainly needed updating with broken floor tiles. The walls were so thin we could hear the people walking next door, opening drawers and snoring through the night. Certainly nothing up the standards of the reviews that we had read before we had arrived. The service in the restaurant was dismal, we would not recommend it. Sorry to write such a bad review but we think that people should know that this is not the best hotel and need to spend their $$ on a better alternative.

"Good location "
Rebecca D, 30 Août 2016

Stayed here as part of a group. The hotel front section is a 17th century coaching inn, with a lovely flower filled courtyard leading to a new building, where I stayed. I was on the third floor and there is no lift, but staff helped with my bag. Breakfast is basic but ok. Ate at the restaurant three nights and it was also ok. The room was large. But there is no air conditioning and bed cover is a duvet so I had windows opened and fan on all the time and it was still hot. I should have asked for a sheet. Bathroom had a shower over the bath, and the pressure was very low. Wifi is free and works well. Again though, no power points near the bed which is a shame.

"August BH weekend"
taas87, 30 Août 2016

Lovely quiet room overlooking rear car park. Bathroom could do with some TLC but adequate for 1 night stay. Service in breakfast room was slow and inefficient half hour wait then all breakfasts, tea, coffee & toast came at once. Normally you are served your beverages whilst you wait for breakfast. We then asked for more toast by this time we were one of the last table still eating, after another 20 plus minutes wait we gave up!! Could do better... Cpould do better

"Would fully recommend"
r00m2, 28 Août 2016

I must admit that at first I was a little lost, we parked in the car park went through what we thought was the lobby only to see it was part of the new building including the swimming pool. I had to ask a kind man where the Reception was and he told me to walk through the lovely garden though an old door and I would see the desk. I personally think that larger signage is required as the garden is like a enclosed beer garden with a winding path leading to the small door of the main hotel. The receptionist was really friendly and welcoming, and instructions to our accommodation were very clear (though the garden) but very, very clean and quiet. The only downside was that we decided have some lunch and ordered some sandwiches which took nearly an hour to come! The restaurant only had a few people in it and so we could not see the hold-up so we asked where our lunch was. They soon arrived. On the flip side, in the morning we sat down for breakfast and literally and I mean literally before I had even sat down I was asked for my order! I scrambled for my glasses and grabbed for the menu. I was so flustered that I ordered the full breakfast with poached egg instead of fried. The egg was not cooked at all! The sausage looked aneamic. And literally before I had even ordered the breakfast it soon arrived on the table (maybe that's why my egg was so under cooked!). Plus, I didn't even get to eat my bran thinking that my breakfast was going to take ages because of our experience with the lunch the day before!

"Courtyard Gem!! "
DollyD27, 15 Août 2016

I'v lived in Chippenham for more years than I care to mention and have been in the Angel loads of times, however I had never realised, until today, what a fabulous courtyard area they have where there are lovely tree shaded areas, lots of tables and chairs, a lovely peaceful space to have a drink or a meal in the sunshine. You order at the bar and then your order is brought to your table. The staff were really friendly and efficient and the food was well presented and lovely and fresh. It is a hotel so prices are a bit higher than the equivalent meals in a pub, but the surroundings made the bit extra worth every penny. If you want to eat inside there are several areas as well as the restaurant, all very nice.

"Good stay for what it is"
Adam B, 11 Août 2016

I stayed here whilst coming to Chippenham for a Freinds wedding and for what it is, The angel is a good hotel. I wasn't expecting 5* luxury. The room was clean and comfortable, the breakfast was ample (if a little on the pricey side) and tasty. I also used the Gym facilities there. Nothing special but is good for a small workout

"food not good enough for the price you pay"
Cowshepard, 27 Juillet 2016

Rooms here are fine and the hotel staff friendly but the restraint needs to be better to justify the cost of the food and the aspiration of the hotel. Location in central Chippenham is good if you want to be in central Chippenham but traffic is pain in the morning if you are trying to get somewhere else.

"Don't bother"
Dionne S, 26 Juillet 2016

I was disappointed with this hotel after reading the reviews. We arrived and had to wait nearly an hour after check in time for our room to be ready. This was a room in the main hotel not the new part. Once in the room it was like an oven! The window barely opened and they had provided a stand up fan which was extremely noisy but had to be kept on to try and cool the room down. I have never slept in a room that was as hot as this ever.. The water pressure was also terrible and the shower could hardly rinse my hair properly. Dinner was also a disappointment. We had booked to eat in the hotel but should have found somewhere else to go. It was like eating a poor quality pub meal. Over cooked oven chips and undercooked steak which was tough. The only nice point of the hotel was the courtyard garden at the rear. I also left my glasses there and after ringing them once we'd got home were told that housekeeping didn't find them. Wouldn't stay there again.

"Another good stay"
Matt R, 10 Juillet 2016

Visiting friends in the area for a couple of days, I booked into the Angel again. I found a good pre-paid deal online for a single room. On arrival I found the room lacked decent ventilation for a humid day, and a quick word saw me transferred to another without fuss. The location is great and the staff always friendly. Will definitely return.

"Excellent location, good food."
IreneBo, 08 Juillet 2016

I travelled to this hotel with our local National Trust Group for a 4 night stay. I was allocated a room in the main hotel but unfortunately the following morning I had problems with the shower. The staff were extremely helpful and offered another room for me to shower in and then moved me into another room whilst we were out for the day. My new room was in the "new build" section of the hotel and was clean and extremely comfortable. Our group had our evening meal in a private function room and whilst the service was a little slow on one of the evenings I found the food to be excellent with good choices. I just wish more rooms were provided with a separate shower cubicle, as due to a previous ankle injury I find it difficult to climb in and out of a bath. There is a lovely garden/patio area which joins the old and the new parts of the hotel but you do have to walk outside for a short distance....not too good when it's raining! All in all I thoroughly enjoyed my time at this hotel and would like to thank the staff for their friendliness and efficiency.

"Good location, comfortable"
Chaz-b98, 05 Juillet 2016

An overnight stop for a family occasion. Moved from our original room in the new part as there was a barking dog next door. New room was in the old part, and was much better. Lots of character. Met family for evening meal, that was very nice. Service good, food excellent. Breakfast the following day was great as well, set me up for the day.

"Hotels"
hoorayandliz, 05 Juillet 2016

As good as any that we have stayed in terms of value for money. The staff are always helpful and extremely courteous.Rooms are clean and comfortable with good amenities. We have enjoyed our stays at Best Western hotels in England and Scotland and are now looking to extend our visits to your hotels abroad.

"Quite good"
AndriesVer, 03 Juillet 2016

Upon arrival, one hour after the check in time our room was still being cleaned. We were checked in but when we got to the room the cleaners were still busy. They were very rude, and told us to come back 15 minutes later. Felt unwelcome, like we intruded in their space. Once we were able to go into the room, it was clean. Bed was comfortable, bathroom clean. Carpets were dirty. Double glazed windows, but could hear a bit of noise from the outside but not bad at all. Breakfast very expensive, drinks reasonable. Will stay here again.

"Nice Hotel, centrally located. Food disappointing."
Jean H, 03 Juillet 2016

We stayed for a two night break which included 2 breakfasts and one dinner. The hotel is right on the Market Place and has a very cleverly built extension at the rear which provides a lovely courtyard/sitting area, additional accommodation and a good sized car park. We are 'sheets and blankets' people and always ask for them instead of duvets if possible and nine times out of ten, our request gets lost somewhere along the way and we have to ask housekeeping to come and put things right. However, not The Angel Hotel. We were delighted as it saves so much hassle if they get it right first time. Well done to housekeeping and as a result we slept really well in our room which was both spacious and well furnished. We had our meal in the dining room. The service was excellent but we thought the food was rather average. My steak was very chewy and the chips were soggy. The promised field mushroom was replaced with a few button mushrooms scattered on the plate. The batter on my husband's fish was lacking crispness and the fish was quite small. Presentation was very basic. I suggest they invest in better quality frozen chips or do their own 'twice fried' chips and maybe serve them in some little individual chip baskets so that the chips stay crisp and the whole presentation is improved. A little imagination from the head chef is desperately needed. I ordered rhubarb & ginger sponge for afters but it was not available and my husband's fresh fruit salad was, again, very basic. No berry fruits at all, not even a strawberry or raspberry (now in season) among the usual apple, pear, kiwi and orange. Very dull indeed. Unfortunately the food offer was no better the next day at breakfast. Having said that, there was a good selection of cereals and bits and pieces to go on top, dried fruits, nuts etc. which were fine plus a basic selection of whole fruit, apples mainly and one banana which I grabbed. There was then a choice of the usual cooked breakfast with a choice of eggs. My husband chose a poached egg which, when it arrived was so overcooked it was solid and inedible. I had the buffet and I have never seen such a tiny offering of cheeses and meats, never mind the bread offer which consisted of cold dry croissants, just out of the packet I imagine, some anaemic looking rolls that looked like the cheap long-life ones that need to be baked off, except they didn't look as if they had been, and one, yes one, tiny Danish pastry, similarly pale and looking rather sad. I have a personal hatred of foil butter portions and plastic jam portions, which I suspect come straight from the cash and carry. Why they can't offer better quality jam and butter, I just don't understand. We go to hotels a lot for short breaks now that we are retired and we look forward to a lovely selection for breakfast (the best part of the stay in my opinion), so breakfast for us was a real let-down at The Angel and, we both thought, one of the least impressive that we have had in many a year. This is a lovely hotel that needs to get its act together regarding the quality and presentation of their food which is really letting the hotel down.

"Friends party"
spiceboy67, 03 Juillet 2016

Recommended by friends. Hotel is in a great central position. Lovely old building sensitively decorated and furnished. All staff are very friendly and accommodating. The rooms are a good standard and very clean. Comfort appears to be a priority for this hotel. Well priced and worth a visit.

"Enjoyable stay at The Angel Chippenham"
Allan W, 01 Juillet 2016

Second stay here at this dog friendly hotel. Nice clean room and very good breakfast selection. Convenient for local shops. Nice walks for dog along river Avon. Friendly staff willing to provide a good service.

"A comfortable one nights stay"
UniqueTraveler1, 27 Juin 2016

We stayed here one night as we were attending a family event close by. Upon arrival we had a couple of issues - firstly they had put us on the ground floor next to the wedding reception which was due to end around midnight, this was not ideal as we were travelling with a 5 year old. In addition, we wanted a king bed with an extra bed however we were given twin beds (this error may have been the fault of my partner as he may have booked wrongly). Nonetheless when we raised the issues with a reception we were quickly moved to a different room on the opposite side of the hotel, well away from the noise. This room was actually much larger and nicer than the initial room so we were very happy with this resolution. We then faced an issue as the faulty iron burnt my partner's shirt which meant we had to rush out and buy a new one. The Duty Manager that evening was accommodating, if not particularly friendly ,and offered to clean it for us. We spoke to him upon check out and he said that laundry was closed on a Sunday so we should follow up in a few days - which we then did by sending an email. We then dealt with the General Manager and we have nothing but praise for his professional and friendly emails and timely follow up....unfortunately the burn could not be removed however they promptly bought a new shirt online and had it delivered to our house. If we were in the area for any reason we would stay here again. The staff, though not always good at hiding their emotions, are accommodating and professional. The facilities are as you would expect and breakfast had a good selection and saw us set for the long drive home.

"Great hotel"
Henderika A, 27 Juin 2016

Lovely central location. The hotel had a beautiful garden. Room had everything we needed. Friendly staff and helpful. Swimming pool was clean and warm. Breakfast was served quick and tasted good. No complaints at all

"Quirky, interesting and well worth a visit"
margatekid, 22 Juin 2016

Had a one night stay here recently whilst attending an event locally. The only real negative came on arrival where the small reception was seriously under staffed. One receptionist checking in 8 people thus a lot of frustration. Other than that a really good stay. room was spacious [once we maneuvered lots and lots of stairs] and well equipped. The bath tub was huge and very welcoming! The swimming pool was superb and the general ambiance friendly. A good hotel and a convenient location

"Reliably comfortable"
Elizbabeth B, 20 Juin 2016

A good base in the centre of Chippenham with parking on-site - ideal for exploring the area. It has a range of comfortable bedrooms - rooms of varying styles in the old and new parts of the hotel. Staff have always been helpful in sorting out any problems.

"The coffee was fine"
Goodfoodfan15, 20 Juin 2016

The room was lovely in the old part of the hotel. A boutique room up several small stairs. Old, quirky but very well cared for. Breakfast we prepaid for was a disappointing offering. Continental breakfast can be really satisfying. But pale undercooked white bread rolls with a few small, yesterday's Danish, or packet cereals of all sorts, meet you as you ponder which tinned fruit to pick with your low fat low quality yogurt! Oh but you can have white or granary toast. Alternatively one can pay an extra £12 for a full English. Really? Here was a hotel offering very good accommodation but expects the guest to think that a low grade breakfast suffices. Come on Angel, give your guests a choice of difference. Premier, ibis and other budget hotels offer better quality breakfasts than you. Give your guests fresh fruit choices, artisan breads and pastries, sausages, egg and bacon from local producers. Maybe even a choice of eggs Benedict or scrambled eggs and a little smoked salmon. Yogurts that are local, or at least tasty. Even decent jams and marmalade would have been nice instead of cheaply produced high sugar options that are tasteless. Match the lovely hotel with a lovely breakfast. Be different to and special enough from the budget hotels. You are very different! Hmmmm, the coffee was fine though.

"Food gone downhill!"
SerenMaria, 16 Juin 2016

I have been eating at The Angel for years. Usually go weekly to 2 weekly. Only eat here as my friend wishes to go here. Cannot say the food has ever been amazing, chips seem reheated, can learn a huge lesson from The Gladstone there. There has been a gradual decline in the quality of cooking, the quiche I have was amazing at the start but now tends to be a soggy mess with undercooked pastry. I have also had undercooked chicken and cold fish there. They have always been ok with regards to changing the meal or reheating but you never feel they accept responsibility. I have to say, having cooked in a pub myself many years back, that how a trained chef can produce such poor meals is shocking. Most of the staff are very nice although some in a managerial position leave a lot to be desired with their people skills. We did notice portion control had dramatically been reduced too with the slice of quiche being under half the usual. New owners have put this in place! So obviously money before customer satisfaction. Overall sad really, you expect so much more from what I consider should be a smart establishment, unfortunately the facade does not reflect the quality inside. I think I shall have to persuade my friend to go to The Gladstone with me instead, the owner is warm and welcoming and will bend over backwards to please and the food is simply awesome. I wouldn't want to spend my hard earned money here! Serious lessons to be learned Angel!

"Pleasant Stay With a Few Noise Problems"
mejulaca, 03 Juin 2016

We stayed here for four nights in the main, older part of the hotel in the Bromham Room (no room number). Your GPS might lead you to the front part of the hotel, but that is for taxis and drop-off only. There is a car-free plaza right in front of the hotel so the parking lot is actually in the back part of the property, near the newer section of the hotel. Adequate amount of parking space, except for when an event was held in one of the hotel's meeting rooms on one of the nights. In order to get to the reception desk from the parking lot, you walk through the newer building (where gym and pool are), out the back door into a lovely courtyard with trees, flowers, and some tables, then back into the older part of the complex and head down a hallway towards the front. The small, metallic, modern reception desk, as another reviewer stated, is really odd and out of place with the old-time charm and decor of the hotel. At first we weren't even sure that was where we checked in. There is a pleasant, comfortable seating area with wonderful decor just inside the front door near the plaza. You can have drinks and snacks in here, too. We headed up to our room, carrying our somewhat heavy suitcases up the stairs (no elevator). A little quirky to get to our room: we went through another narrow passageway that had a few steps, and then opened a few doors to get to our room. We did enjoy our very spacious, clean room with a four-poster bed (with a bench at the foot of it), fireplace, huge closet, large desk and chair, dresser with flat screen tv on it, two bedside tables, a tall standing fan, and lounge chair with footstool. There were also two windows in the room, with little alcoves that held seat cushions. Lovely atmosphere all around! The bathroom was quite large, also, and had a window with a cushioned seat bench underneath it. Long counter area above the sink and toilet area to store personal items. The tub had a shower, which worked just fine. We ate breakfast and dinner in the restaurant. Staff was pleasant and capable at all meals. Breakfast was buffet, with not a lot of selection, but it was adequate. You could also order additional hot items from the server, too. The dinner menu offered some really delicious food and we enjoyed all of it. Our only problem was noise, which bothered us two out of the four nights (weekend nights) due to our room's location. The hotel is located next to a bar and the revelers were out shouting and partying on the plaza until the wee hours of the morning. In addition, a wedding party was drinking and screaming in the courtyard for several hours--we complained the next morning to the receptionist who said the hotel was aware of that problem and would handle the situation. We chose this hotel because of its close location to Bath--perhaps a 20 minute drive--and also because of the good reviews and adequate parking. If we stayed here again, we would probably ask for a room away from the street noise.

"Angles on The Angel"
Marilyn J, 01 Juin 2016

We have just returned home following a 6 night stay at the Angel over the Chippenham Folk Festival bank holiday weekend. Our stay at the Angel was a pleasure in many ways, particularly the staff who were friendly and went out of their way to be helpful. The room was over the gym but as we were out most of the time enjoying the delights of the festival this did not bother us. It was a very pleasant room with all we could wish for although I did find the bed a bit soft for my liking and the duvet at bit hard. The only disappointment was the menu change over the long weekend. We had enjoyed the extensive and delicious menu offered outside the festival period but once the festival started we only had limited choices offered. We understand they are exceptionally busy over the festival weekend, but suggest that they could revert to the more extensive menu for the bank holiday Monday evening as many of the festival goers will have left by then and the staff should be less under pressure. Needless to say we have rebooked for next year.

"Relaxing Roasty"
bacardibaz, 30 Mai 2016

We decided to take my mum out for Sunday lunch as a last minute decision. We opted to try the Angel and we were very impressed. The staff were all very helpful and attentive and nothing was too much trouble for any of them. We all chose a roast dinner followed by a dessert. The food was cooked to perfection and there was ample vegetables for all. I asked for extra gravy (always do with roast dinners) and they obliged at no extra charge (I've had to pay in the past in some establishments). We didn't feel rushed at all and ate at our own pace. We were offered a free coffee if we wanted it as part of the 2 course menu. We declined and settled for another alcoholic beverage. It was a very relaxing Sunday afternoon. Only criticism is I felt the bottle of wine was a little expensive but after all it is a hotel. We will definitely visit again for Sunday lunch.

"Worth a visit "
TerandAnd, 28 Mai 2016

A good quality hotel with plenty of on site facilities (gym and swimming pool as well as bar, restaurant etc) Rooms are well equipped although decor looking slightly dated. Some work to do on the bathrooms as well - albeit that they are perfectly serviceable. On site car parking facilities. Staff very helpful and there is a reasonably priced menu as well, which includes a set menu for two and three courses. Doesn't warrant an excellent but certainly very good. Tip - avoid a room above the gym/pool.

"A pleasant hotel"
Ann F, 24 Mai 2016

This is an extremely pleasant hotel which is conveniently central in Chippenham. It has a relaxing feel with helpful staff who are familiar with their jobs so that it runs smoothly. At the back of the hotel there is an attractive small garden with seats under trees and with flowering shrubs which are pretty. There is a swimming pool which made me wish I had not forgotten my swimsuit. Our room was nicely furnished with comfortable beds and a neat bathroom. And, unlike when you are abroad, there were tea and coffee making facilities in the room. I would go there again.

"what a find"
middleagedandgrumpy, 23 Mai 2016

There's not much choice in Chippenham for accommodation but that doesn't matter because you should stay here anyway! A really nice building, good room, swimming pool, and a lovely garden, right in the centre of Chippenham. Remarkably buzzing throughout the morning in the bar/lobby with locals having coffee and lunch - a nice atmosphere, and very pleasant staff.

"Always charming"
Jasswiss, 19 Mai 2016

In the middle of Chippenham and yet it's quiet and charming. Has gym facilities and small pool that needs renovation but is adequate. Well organized hotel. Eating facilities good and friendly service. Only UK news channels on TV.

"Wedding Party"
LTS503, 19 Mai 2016

We arrived on Friday evening for a 2 night stay, the reception staff and most of the waiting staff were very polite and friendly. Room was good. However after buying a malt whisky for myself and a friend , when returning to the bar later to purchase another we were told that had now been put away and we could have just a standard or a Jameson's ! When I mentioned this the following morning to the girl who had originally served us before finishing her shift she asked me if her colleague was rude about it ? I said not rude exactly but very abrupt, she said he should have served us as it had only been put in the cupboard as it was after 11pm. Also after returning from the wedding on sat eve several of us were hoping to have a nightcap , only to be told rather rudely the bar is closed ! But it clearly said on literature in the room , guests were able to purchase alcohol 24 hrs. They certainly missed out on a considerable amount of revenue! We will have to think carefully before staying with Best Western again if we wanted to have a nightcap because I am afraid to say Best Western definitely were not the BEST on this occasion.

"Great hotel, avoid room 201!"
Barcelonavisitor0915, 17 Mai 2016

This Best Western hotel is a combination of traditional English country charm with the chain's renowned modern facilities and expected clean, contemporary rooms and dining. My experience was slightly marred by being located in room 201 of the modern block which I discovered was above the hotel's gym meaning that I heard the late night (and early morning!) fitness enthusiasts pounding away on the treadmill. Unfortunately I only found this out after returning from my late evening meal and put my head down at around 11pm ?? Great location, clean and comfortable rooms, attentive staff and good food - recommended for business and leisure visits.

"Pleasent stay"
LARTER1807, 17 Mai 2016

My wife and I chose this hotel as we were visiting friends in the area. On arrival we were greeted with a pleasant receptionist and were checked in within a few minutes. Our room was a good size with a decent bathroom everything was very clean. Breakfast on the first morning was very good in taste and service, however on the second day I ask for scrambled eggs on toast they came out looking like it was just chucked onto a plate, eggs then toast on top. different I suppose. On the whole we enjoyed our stay, the only annoying thing was being woken up 2 mornings out of 3 by kids running around on the floor above, and ignorant people talking loudly both late in the night and early morning with no consideration of other guests, but that is not down to the hotel that's just ignorance.

"Lovely hotel and full of charm "
Gemma W, 13 Mai 2016

Excellent Rooms , clean and full of everything you need ( fans , hair dryers , ironing board , iron , information , tea , coffee biscuits , paper pad , tv , comfy bed , very clean , lovely sheets , comfy bathroom with toiletries . Large ample wardrobe , draws for clothes . Excellent staff , swimming pool , Lounge area Close To centre of Chippenham Excellent food and tasty and fast service to and breakfast was great lots of choice and a nice atmosphere 9/10 :) A nice cosy warm Hotel with everything you need :)

"Handy town centre hotel"
Michael R, 11 Mai 2016

If you need a hotel in the centre of Chippenham, this place is perfect. The free parking also helps. The rooms are of good standard. I found the hotel wi-fi a bit dodgy at times as it often failed during the evening of my stay. Please bear in mind that if its raining, there is a noisy drain outside room 105 creating a rather inconvienent "glugging" noise.

"A good quality product, in a central location."
John T, 04 Mai 2016

The overall impression you get from this hotel is that the management and staff are out there to make you the customer happy; from check in through the services and gym that the hotel offers it's guest, through to check out the experience is a breath of fresh air and welcoming. The comfortable room I was given, was a mix of old and modern elegantly furnished, with both an open fireplace, as well as a large flat screen TV. In the bathroom fresh large towels and quality toiletries were provided. Free WiFi, available throughout the hotel, was found to be quick and responsive at all times. Due to the time I checked in, I was not able to review the dinner menu, but based upon both a browse of the menu, and the quality of breakfast the following morning it looks good.

"Quirky mix of old and new, but it works! Great if visiting Castle Combe race circuit."
fireblademist, 03 Mai 2016

I booked two rooms here overnight 1st May as we were visiting Castle Combe race circuit. The weather looked dire and I fancied a bit of comfort for the night! Last minute booking at £82.00 per double room which I thought very competitive.(Breakfast not included but I needed an early start so no issues and it was nice not to have it included in the price as I always feel I've been short changed if I need to get away early) It was a short easy drive to and from the circuit, and loads of available parking to the rear of the hotel. Entry from the car park is via a very modern annexe but built with the native stunning stone. It was spacious, light,airy and welcoming. A walk through a very pretty courtyard leads to the original and beautiful old building. Not too sure about the odd looking metallic pod doubling as the reception desk though. Bit out of place. Receptionist polite and welcoming and ensured the two rooms were together. She gave us all the info we needed about restaurant times, swimming pool and gym access etc. Bar was again spacious and the barman friendly and attentive. We ate in the restaurant, and pleasantly surprised by prices and menu, although steered away from the steaks as in my opinion these were the only items slightly over priced. The waitresses were lovely, efficient and friendly. Always smiling. What really stood out though were the double rooms situated on the second floor in the modern annexe. Despite being old fashioned lock and key entry (this really doesn't bother me at all) the room was incredible. Massive double bed (two singles joined as per many hotels), Sony TV, full sized ironing board and new iron. Excellent tea making facilities etc. Rooms large enough for full sized wardrobe, desk, coffee table, two lounge chairs and a full size free standing fan. Bathroom again, very spacious. (tap flow in bath was slow but I really am nit picking here). Shower was fine. Lovely quiet and comfy nights sleep. Checking out easy and quick. This is right in the town centre and I would have loved to have stayed for another night at least to explore. Next time we race there, I will definable return.

"Beautiful hotel, convenient location "
Nayelli R, 02 Mai 2016

The gym is good and clean, rooms are very spacious and nice and there is a garden that would be great for drinks in the summer. Only bad thing is the walls are too thin and we could hear the neighbours fighting and the other guests hitting the walls to make them shut up. Otherwise it was nice. Very close to the bus station and fair distance from the train station.

"Thanks"
Andy S, 01 Mai 2016

Had a issue with the first room, we had the lovely young duty manager went out of her way to resolve all issues. A brilliant example of excellent customer service skills, well done you. A lovely hotel, great food ,great receptionists, great staff .You could not have asked for anything more.

"Suitable location for work"
bazriad, 26 Avril 2016

This hotel was charming and in the middle of Chippenham when i visited for a business trip. The rooms were clean, tidy and spacious. Free wifi was available and the food was not too expensive at the hotels own restaurant. Parking is available, although I imagine could be an issue due to the size of the car park during busy period. Other than that there is also access to an on-site swimming pool which you need to book at reception when checking in. All round a good decent English hotel. I would visit again.

"Great hotel in lovely location"
Hotelreviewchick, 25 Avril 2016

This is a great hotel to stay in as a couple. It is dated in decor (and the rooms are accessed via keys) however this does not impact on the enjoyment of the stat. We stayed in a double room which had a lovely comfy king size bed, huge television, welcome tray (with tea coffee hot chocolate biscuits) an iron an dressing table. Dated decor could do with modernisation but didn't take away from comfort. The bathroom was spacious, nice bath and shower and huge mirrors and shampoo/conditioner/lotions. Again dated but functional. We didn't have breakfast on either night but have drank in the bar previously which was lovely. Staff are friendly and when we couldn't get in from the street one night we rang the bell and the porter came straight away and walked us through the lobby. The whole hotel is set around a picturesque courtyard with tables and a well which is beautiful and all the rooms overlook this. The swimming pool looked great but again we didn't get chance to use this. Great location on Chippenham high street short walk from all the shops, bus stop, river and slightly longer walk to the train station. Chippenham is a beautiful town with great access to Bath, Castle Combe, Stone Henge, Avebury and other Cotswold villages. The hotel could do with a modern facelift but is definitely worth staying in.

"Clean, Comfortable and Quirky"
ElleryQueen2013, 24 Avril 2016

I liked this hotel enormously. It is an old building, extended significantly with addtiional rooms in an annexe at the rear of the building. While many period features have been maintained there are some really modern touches, some of which work better than others. I'm not sure the rather ugly stainless steel 'pod' works as a suitable reception desk. Staff were friendly and helpful. Parking is limited and the car park can get very full during the day. There is free overnight parking in two adjacent car parks which is a big plus. Rooms may be in the main part of the building - mine overlooks the Market Square area - this can be noisy at night with cars going by and people shouting to one another - rooms in the Annexe would be much quieter. The Leisure Centre looked spotless - wish I'd had time to use it.

"Town centre hotel"
Molesey19, 20 Avril 2016

The hotel is situated in the centre of Chippenham, and just a two minute walk to the bus station with frequent services to Bath, Swindon and other nearby towns. Reception was a bit quirky, and with its stainless steel appearance looked like it was part of the kitchen area. We arrived after 2pm but had to wait over an hour for our room to be ready, so perhaps management might like to consider offering other guests in a similar position a tea/coffee whilst they wait. Our room was situated in the annex at the rear of the hotel, and was clean, comfortable and of a reasonable size. As there is no direct connection to the main part of the hotel, it could be a little uncomfortable racing across the courtyard in inclement weather. Breakfast offered the standard English cooked breakfast with kippers as an alternative, or there was a Continental choice, all served by friendly and efficient staff. There is a small indoor pool that seemed fairly popular during visit. There is a medium size car park at the rear of the hotel, which can get busy during events at the hotel, but there are numerous other public car parks nearby which are free from 1800-0800.

"A hotel with a confused identity"
Ajayloulou, 17 Avril 2016

the Angel Hotel is well placed in the heart of Chippenham, although best to use a Sat Nav to find it on your first visit. A small car park that is adequate for the number of rooms can get very busy around lunchtime. There is alternative parking close by but, all of this time restricted during the day, but unrestricted between 6.00pm and 8.00am. The view of the front of the hotel is in the pedestrianised centre. Which only has access for Taxis. You will approach the modern rear of the building. The Angel is a period hotel with a modern extension which you will walk through to reach the reception in the old building. I stayed in the old period building which has lots of quirks, which have been screened by an ill conceived modern look. The reception area itself has the feel of an afterthought. It looks like a converted broom cupboard with a stainless steel or aluminium screen which does not lend itself to a welcome for the visitor. The staff are friendly and helpful. Being in the old part of the building there are sudden level changes the receptionist warns you of and I part fell into my room as the step up is immediately behind the door as you open it. On the plus side the room size is generous, excellent bed with a big bath/shower room. The lighting though was dim. There was a dimmer switch but I could not raise the light level. During my stay, there was no hot water before 6.00am and I could not get any hot water in the shower for the two days I stayed. The carpet looked a little grubby. Not unhealthy but probably ready for a clean and the bath mat towel was frayed. Bar area expansive though a little small, again clean, very modern, functional without being welcoming. Pricing is standard hotel, personally I thought the wine expensive, but I can be difficult to please. Restaurant is a good size, service is slow, and the menu limited a wide choice of steaks but as an example if you wanted fish there was just fish and chips. Observing other tables there was a good selection of vegetables for those who ordered them. Again very friendly and attentive staff. I had mussels which were overcooked, I think this was a matter of timing as I was with a group. So okay but not recommended as a dining experience. If you are looking for a short stay in the area and want to be close to the heart of the town; this hotel is ideal. I would recommend you research other restaurants for your eating experience if you are staying more than one night.

"Not worth the money"
blondiecoco, 07 Avril 2016

Over 20 hairs in my bath which was disgusting. I'd come home from a wedding really early as I was really poorly, therefore I didn't have energy to phone reception and deal with it. Room was small but ok. Couldn't check in at 2pm which was irritating for us but staff were polite and helpful. Breakfast was not good. I am a vegetarian so asked the waitress if they had any veggie alternatives for the cooked breakfast and she replied with 'yes, kippers.' Not the best response. So paid a lot for very little. Fruit wasn't good and not many yoghurts etc by 9:45am. Won't stay there again.

"Not as good as it could have been"
jrdriver0409, 06 Avril 2016

Room was nice but bathroom wasn't clean, room wasn't ready for check in time, average breakfast not great for vegetarians and over priced for what we got. Breakfast- no veggie alternative in a cooked breakfast- premier inn do quorn. Bath had hairs in the bath. Check in was 2pm it wasn't ready and no alternative was offered and we had to get to a wedding so couldn't check our room until late in the evening when it was too late. £99 wasn't value for money based on the above. Room was very nice and well decorated so it was a shame.

"Highly recommended! "
Carmen_Mae, 04 Avril 2016

All the staff were very friendly and helpful. The bedrooms were clean and comfortable. And our breakfast was delicious. A great location - being a quick train journey from Bath! I wish we had more time to use the pool and gym, next time! Highly recommended!

"Beautiful Hotel"
Mrs Kay I, 04 Avril 2016

Very friendly and helpful staff, fantastic location, picturesque location within the grounds, great facilities. Very clean and tidy rooms and hotel as a whole. Plenty of cosy seating, easy access to town and ideal for for base so as to travel.

"Pleasant but could be better"
Sue D, 03 Avril 2016

This is a traditional hotel that has been modernised for the conference market. A lot of the character has been removed in the communal areas and the bar is pretty bleak and unwelcoming. It didn't help that when we wanted a nightcap on the first night most of the bottles had been taken away and it took ages for the barman to find what we wanted. Also, we couldn't book the restaurant for either night because of a conference that was there. Our room was in the old part of the building overlooking the market square and was very spacious, clean and comfortable and had a bit of character. Breakfast was fairly standard but the service was a very slow, particularly on the Sunday when we sat for 30 minutes before our order was taken. Definitely needed better organisation. It is in a very central location. There was nothing major wrong but on the other hand there was nothing in particular that would make me go back there.

"A lovely stay"
Blodaumelyn, 01 Avril 2016

We had a lovely stay at this hotel. This hotel is within walking distance to the train station which is handy for Bath. The breakfast was lovely and is cooked to order. The room was clean and had everything we needed. Including hair dryer, shower cap, shower gel, kettle, tea & coffee. The wifi is best in the lobby. Not so good in the room I would recommend this hotel

"Excellent hotel in the town centre"
jonessb1, 22 Mars 2016

The Angel Hotel offers a full range of services and is ideally located in the town centre. The staff are welcoming and helpful. Based on the layout of this traditional hotel, the rooms are likely to vary in size and configuration, but the Lacock room is spacious and well-appointed (the price reflected this).

"Nice stay"
Andy L, 21 Mars 2016

Only stayed for one night as couldn't find a hotel in bath for less than 160 quid at short notice! Free car parking, helpful staff, and excellent location right in the centre. Not much in Chippenham but nice enough for a base to explore bath - which is half hour away mind. Didn't use pool or gym but rooms were spacious and nice.

"One night while away on business "
peppermint, 17 Mars 2016

I was attending a two day seminar in Chippenham and so one night staying over was required. The hotel was chosen and booked by my company so no real say in the place. It was nice enough, attentive and organised reception staff greeted us all and soon enough we were off to our respective rooms. Mine had two single beds which was a little annoying but as I said, no real choice in what I got so made the best of it. I found the room a little stuffy but overall had an ok night. The breakfast was good quality although quite slow so be aware do you are in any sort of rush.

"Overall very good indeed"
Cheryl H, 14 Mars 2016

We spent one night in two interconnecting rooms. Both rooms were very clean and nicely stocked with tea, coffee and toiletries. The double room was comfortable. The interconnecting room was two good single beds and (because we needed to sleep 3 children) one (what I would call) 'Z' bed. The 'Z' bed did not have a proper mattress and they'd put pillows on it. It was very small and my 9 year old was almost too big for it, it was also very uncomfortable. The location is excellent, it is very central to town and about 10 mins walk to the train station. The restaurant served reasonable food in the evening and an excellent breakfast. All staff were friendly and helpful. The pool is very clean, it is on the small side, but perfectly adequate and very safe for children (1.2m or 1.3m deep - I can't remember). We stayed here because we were going to Bath and the hotels in Bath were eye-wateringly expensive. The train was £5 return and runs every 30 mins. I thought the hotel was very good value for money and I would return. I did however notice that there were plug in fans in all the rooms and wondered if it might be a bit hot in the summer? We have a room overlooking the courtyard (rooms 204 and 206) and they were lovely and quiet, however, they are up 1 flight of stairs so not accessible for wheelchair users or people who find stairs difficult.

"Great for Families visiting Wiltshire/Cotswolds"
apachetear, 13 Mars 2016

There is a free parking lot that does fill up. We always managed to get a space, so I can't speak to where you would park otherwise. The pool water is very warm and fairly shallow. The courtyard has a cottage feel to it, is cute and we be lovely to sit and relax during nice weather. The staff are friendly. Our family room was clean, with a pull out couch and twin-size bed already made out for our two children. Our room was very quiet. On days when we had placed the do-not-disturb sign on the door, housekeeping left fresh towels and cadbury hot chocolate mix. The bathroom was clean and modern, but nothing fancy. We prepaid for our breakfast by selecting the "Bed and Breakfast" option through the booking site. This worked out cheaper than paying for breakfast each morning. I would describe our breakfast dining experience as average. You can choose from fruit, pastries, juice, yogurt and the "Full English Breakfast", but I ordered just eggs and tomato, and my daughters would order just what they wanted too, which was fine. The bed was a bit on the firm side and the pillows weren't luxurious, but the bed was better than what I have experienced at Best Western's in the United States (which I avoid "like the plague"). I would stay here again, and based on this experience, I wouldn't hesitate to stay at another Best Western Plus in the UK.

"Excellent hotel."
Elaine R, 12 Mars 2016

We recently had a two night stay for my birthday and Mother's day and could not fault it. We sat by the fire in the cosy lounge in the evening and ordered hot chocolate, when they arrived, complete with whipped cream and marshmallows, mine had a birthday candle in. What a lovely surprise! Our room (on the ground floor) was very spacious, clean and comfortable. Staff were friendly helpful. The breakfast choice was amazing, something to suit everyone. My only regret was that I didn't have time to use the gym or pool, but there's always next time!!

"Good market square hotel"
Roger C, 11 Mars 2016

The hotel is in the centre of Chippenham with the main entrance opening out on to the market square, while the rear entrance is from the car park in a new building which is sympathetically blended with the original hotel with its 400-year-old coaching inn origins. Nearby is a small shopping centre. The hotel car park can become crowded but we never found a problem parking. We stayed in the new building which opens on to an attractive courtyard garden with benches and gazebos with a short walk to the main hotel and its reception, restaurant and function rooms. The new building also includes a swimming pool and a gym for the use of guests. Our room, 201, was over the gym and the background noise of TVs could be heard which was mentioned to reception who immediately sent someone to turn them down. On another occasion shouting could be heard from guests in the gym for a short while. It was only heard in the background but was still a little irritating. This appeared to affect just the rooms directly over the gym, and to be fair it was not a constant noise, nor was it late at night and would depend not only on how many guests used gym, but also on how noisy they were, but it is a point to consider. The room itself was clean and large, with a king size double, free Wi-Fi, tea and coffee making facilities, hair dryer, toiletries, a large TV and adequate plugs and storage. There were plenty of towels and bedding and, apart from the occasional noise from below, the room was quiet with no traffic noise. Staff were all helpful and friendly and breakfast is excellent with a well-cooked full English plus a range of self-serve cereals and extensive Continental items. We ate in the restaurant twice where the food was good and reasonably priced. There was a problem with a steak on the second occasion, it looked fine but a large portion was inedible. Staff dealt with it commendably quickly, efficiently and satisfactorily though, with an apology and a minimum of fuss, which says much more about the hotel and staff than the serving of a poor steak. During the day the hotel lounge and bar area seems to be popular as a regular meeting place for coffee and cakes for locals and the cakes on offer did look tempting. Chippenham itself is a pleasant enough market town with an interesting history, the Danes surrendered to King Arthur at Chippenham apparently. The town's history is well told in the small museum next to the hotel. The town is on the edge of the Cotswolds and close to Bath so is a reasonable centre for exploring the area.

"A disappointing stay"
Grace H H, 06 Mars 2016

We stayed in the hotel for 1 night. We arrived and had a long wait at reception to be then be given a limited amount of information about the hotel and facilities available. Room was quite dated and tired. Bathroom tiles were cracked and the room was very cold. Overall disappointing. Paid £22 for breakfast which was okay at best.

"Very pleasantly surprised"
210Joanna, 27 Février 2016

I have stayed in a few Best Westerns and generally I have found them to be fairly poor and rundown. This was a huge and pleasant surprise. It is a charming hotel, a beautiful old building, very well done and really lovely staff.

"In the Town Center"
fiftythousand, 27 Février 2016

As I wright this at 2:30am the man in an adjacent room is sleeping soundly as I can hear him ! There are rooms in the main building as well as some in a newer section at the rear, there is also a pool at the rear of the Hotel. My room was located in the main older part of the building and overlooked a block wall from the neighboring estate agent, not an issue for one night in February, the Bathroom was dated but clean and perfectly adequate. WiFi as with most Best Westerns is free and easy to connect on to with no additional passwords or log in's required. The car park is accessed from Bath Road at the back and was adequate and Free of charge, the front entrance of the Hotel is straight into the old part of the Town centre.

"Very good overall"
Ceri D, 31 Janvier 2016

We stayed in the Angel Hotel for 1 night so that we could attend an event in Chippenham and, overall, it was lovely. It is a very nice hotel and the lady on reception was lovely. The room we had was in the newer part of the hotel and was great - very large with plenty of space to move around and get ready for our night out. The bed was huge and the bathroom also did not disappoint. The only problem we encountered was at breakfast. Whilst the main cooked breakfast was very nice and was served hot and relatively quickly, we had to ask for a 2nd time for coffee and tea, and the toast we ordered didn't show up at all. In fairness, we didn't bring this to the attention of the staff and therefore can't complain about it too much. It was a bit of a niggle, and shouldn't have happened, but it didn't spoil anything enough to make a big deal out of it. Overall the visit was great and should we need to stay in chippenham overnight again, we would happily chose to return to the Angel.

"Best for central location in Chippenham"
Yewed, 29 Janvier 2016

Located not far from Chippenham rail station and a car park at the rear of the hotel combine with a central location this the ideal hotel. My room overlooked the car park and was so quiet that you don't realise there is road nearby. Close to the swimming pool with a lovely courtyard to walk through to the bar/restaurant/lounge. The staff made my stay effortless from check-in to checkout. The staff from reception to those in the restaurant at breakfast.

"A quick Lunch!"
Richard T, 22 Janvier 2016

Thank goodness for Ann.. she was wonderful... friendly and helpful. The other ladies were lovely too. I think the manager was having a bad day. He was not very friendly but that was probably because the deep fat fryer had broken! We changed from Fish and Chips to the delicious beef sausages (we probably would have said no to the vegetables which came separately.. just too much food! Not a complaint at all but just seemed a bit of a waste)

"Wifi didn't work"
Peter R, 18 Janvier 2016

The hotel in general wasn't too bad but the room was cold and the wifi wouldn't work. The staff however were very attentive and the breakfast was of good quality and the restaurant area was very smart. The hotel was in the centre of Chippenham so ideal for shopping.

"Nice little spot in the middle of town."
PeacefulWarrior67, 11 Janvier 2016

I stayed here four nights on business and was given room 211 in the newer section of the hotel. My room overlooked the car park and was quiet. The bed was very big but this was because it was two singles pushed together. Wifi was very good. This hotel is right near all the shops, pubs and supermarkets in Chippenham which was useful for popping into if you don't have time to travel to eat. The hotel is a little tired but not too tired to prevent you having a comfortable stay. Breakfast was very average with a choice of continental ie cereals, fruit, cold meat and cheese, and full English to order. I was provided with soya milk which was nice. There was a small gym and a postage sized pool. The gym was adequate for my needs. The pool however was like a gold fish bowl and other guest passing by on there way to and from the bar or reception were able to see right in. This was a little disconcerting.

"Only place to choose"
Tom C, 30 Décembre 2015

We attended this hotel whilst on an over Christmas coaching break with Galloway coaches.. My wife and I were accommodated in the annex building which is just a very short walk across an enclosed courtyard from the main building. No real hardship but a bit of a bind if it's raining as, apart from the fitness room and swimming pool, all the other amenities are in the main building. Our twin bedded room was of a good size, clean and well equipped with TV and tea/coffee making equipment. We were well catered for throughout our four day stay by a friendly and welcoming staff. The meals were of good portions and well prepared. I reported a faulty lamp in our en-suite facility to reception one morning and it was repaired by the time we returned later that afternoon. There's no doubt that if my wife and I were to visit that area again there's only one place to choose for our stay - The Angel.

"Best in chippenham"
Kingstonj75, 30 Décembre 2015

A two night visit to Chippenham staying at The Angel. The room was well equipped with good TV and free internet. The bed was a little hard for my liking but slept well and undisturbed. Lounge bar busy lunchtimes - food only OK, wine very expensive! Breakfast good the first morning but pretty inedible the next day - hard overcooked bacon, concrete hash brown - must have been a different cook as someone else with the same experience suggested. Do take a drive and walk around Avebury , and also visit nearby Lacock.

"Great staff, good health club"
Richard B, 23 Décembre 2015

This hotel tries really hard to please and all the staff are excellent, nothing is too much trouble. I had a room in the newer block at the rear of the building next to the main car park, which was really large. The room was a little cold with only a small radiator but after a while there was no problem. The food in the restaurant was standard fare but decent quality and big portions. The small gym had decent equipment and the fairly small pool is nicely designed and fitted out. The hotel is right in the centre of Chippenham but the car park is at the back of the new part of the hotel. You need to take quite a detour if you end up at the front of the hotel in Market Place in order to find the car park. I have no idea what the rooms in the main hotel are like but the ones in the Health Centre block are decent. If you are staying in Chippenham it is worth staying here if you can get a decent rate.

"Nice hotel, friendly staff, good food"
pfiffi78, 20 Décembre 2015

Stayed here for a weekend trip from London. It's in a central location in Chippenham, right next to the market square. The staff is welcoming and friendly. The room was clean. Though we stayed in the more modern annex at the back. You can hear when people in the room above ours were walking. The beds are on the harder side but manageable. But it was very warm in the room and it being on the ground floor facing the courtyard opening the windows and keeping the over curtain open wasn't an open either. That was really the main point that made the sleep less pleasant. On the plus site, though, the the restaurant serves good dinner. And pets stay for free, which is very rare these days as most places that do accept pets charge up to £15 per pet and night. With two dogs that easily can add up to another £30 per night. So not having to pay anything is a great plus point for pet owners to choose this hotel.

"Good location but a little tired"
Cliveburgess , 15 Décembre 2015

Stopped here for a week in December on business. My room was spacious and the bed comfortable. I think it was an upgrade as it was a named room "neston" in the main part of the old building. Down side was the carpet in the bedroom was a little tired and grubby. The swimming pool was very small but warm. Staff very helpful.

"Amazing room"
Sue G, 12 Décembre 2015

Lovely clean hotel with good food. The room on the top floor had a huge bathroom with great tub and shower , view of the square . Very friendly team of staff. Nice pool and courtyard which would be lovely in the summer. Very near the centre of town too

"Best Western Angel - Business Trip"
Maryann C, 10 Décembre 2015

This hotel is always my first choice when visiting Chippenham. Central location and a comfortable feeling throughout. Staff are really friendly and always happy to engage in conversation. My preference is to request a room in the main building. Most of these come with stand alone fans, which can come in handy as sometimes the rooms get a tad stuffy.

"Cold Room"
Ceri-Jade P, 09 Décembre 2015

We booked this hotel to visit family and have a bit of us time. I was directed to a lovely bedroom with single glazed windows and a freezing cold room. One radiator wasnt working and the other took the 4 hours we were out to warm up the room - finally got home at 11.30pm and it was warm. We had spent 3pm-6pm in bed freezing before getting ready and heading out. The breakfast looked amazing (although we were eating elsewhere) and I used the gym early in the morning which was easy to access. I left my expensive shampoo behind in the room and although I rung up the minute I got home (in Exeter) the lady said nothing had been handed in and would call if something did. I never got a call. So just be careful of leaving things behind.

"Angel's Retreat"
GADLYS, 03 Décembre 2015

We were impressed with the receptionist when checking in,sorry, but forgot her name.It was straight forward done in a few minutes. The Hotel gave us a ground floor room as requested because my wife has walking problems,our room 114 was looking onto the courtyard. Our room was comfortable,clean and with the weather being so cold, warm ,when we but the heating on. The staff at the hotel were pleasant and helpful with one stand out person being "Katherine" a young waitress who was polite to my wife and myself. At breakfast was the norm for the standard of the hotel,my only gripe was at breakfast we were having our cereals and the waitress brings our cooked breakfast ,I would have thought she check if we had finished first, this happen again same waitress the next day to another two couples next to us. Nice furnishings in the hotel plenty of sitting areas for a chat or a drink. The Angel Hotel ticks all the boxes. Wi-Fi could have been better no good in our room but in the Hotel it was fair. The indoor pool was small but ideal for young families staying at the Hotel. We both liked the Hotel and would return some time in the future.

"Tired"
Raymond J, 24 Novembre 2015

V/Good restaurant. B/fast excellent on day 1 poor on day 2 so depends who`s in the kitchen. Staff very good and helpful. Room not up to standard. In need of redecorating. Net curtains filthy and in shreds. In general staff make it but rooms need refit

"Lovely hotel"
AnneMarie90, 22 Novembre 2015

Stayed here for one night with my bf, lovely lication with bars and restaurants near by. Our room was lovely very comfy bed and very clean. Breakfast was nice and staff were so helpful wiuld def recommend and would stay again

"lovely room - food a hit or miss"
emmaslippers, 19 Novembre 2015

Stayed here for three nights while working in the area. The room (located in main part of the hotel) was great - a lovely mix of modern and old. I had no view to speak of - but this wasn't a problem. There is no elevator in the building (it's old and probably listed) so if stairs are a problem let the booking people know that. My room was well appointed with lots of plugs and free wifi. I had a big modern style king size four poster - the mattress was a tad uncomfortable (a mattress topper would help minimize the discomfort of coil/springs). An absolute bonus for me was the presence of a great little gym and pool. The hotel has a number of lovely public areas with comfy sofas and chairs - all around a very nice place to stay for a few days. I ate breakfast there and each morning requested veggie sausages - the first morning I was told they were usually available - but they'd just run out. So I had a cheese and mushroom omelette instead - very nice of them to make for me, but it was unfortunately pretty grim (overcooked and fried on both sides). Coffee was weak and like dishwater - nasty. No veggie sausages on subsequent days - so not really great breakfast options for vegetarians. Dinner on the last night - was also a bit of a drag: I was told they weren't taking restaurant bookings until after 8pm because they had a banquet - and the restaurant was full. 'Full' meant three or four tables! The banquet was for 13 people apparently - I suppose this must have been an understaffing issue in the kitchen, but was somewhat bewildering and annoying to see a virtually empty restaurant being described to me as 'fully booked'. Dinner service doesn't start in the restaurant until 7pm on regular days either - so families might find that inconvenient. I'd definitely stay here again, the staff were young, helpful and pleasant, and apart from some issues with the restaurant - I was happy with my stay. Sorting out breakfast and dining - offering better coffee and making the mattress more comfortable - the Best Western Angel Plus would have scored an overall 4 or 5 from me.

"Mixed experience "
Dave S, 18 Novembre 2015

Stayed here for two nights as running a workshop there. Food was fine, room ok if a bit old-fashioned - very warm (no air con). Free wifi that worked well. Staff were young and helpful. Only complaints were double booking of a room on second day and refusal of conference manager to leave training room key with me. It meant the reception staff had to continually let us in and lock the room. Lack of trust?

"Have Stayed Here Several Times"
John K, 07 Novembre 2015

Have stayed here several times in the past. Checked in again Thurs / Fri 5/6 November 2015. Everything was fine. In fact, I thought the hotel had improved which inspired me to write a review. Relaxed atmosphere. Room was good. Food was fine. Public areas were clean. Restaurant staff were attentive. Reception staff were helpful and efficient. Good location within walking distance of the railway station. Good value for money.

"The Angel - Chippenham"
GSSAW, 20 Octobre 2015

Have it all - comfort, convenience, great little gym and helpful staff. Great English breakfast available, great lounge to meet for drinks and/or supper, and a lovely courtyard blending the beauty of the old buildings, rambling flowers and lovely pool. Rooms are clean and spacious and beds are comfortable...

"Great location for exploring Cotswold UK"
Stanley K, 16 Octobre 2015

Pleasant hotel and help. Clean with good breakfast, but dinners need help, very bland. WiFi was weak and variable in our room. Overall would stay there again if am in the area. Close to train and buses. Easy to get to with public transportation.

"Good Experience"
Traveller8202, 15 Octobre 2015

I stayed in the UK for two weeks mainly in Chippenham, Bath, and Bristol. I think Angel is the best hotel I experienced during this period. The room of hotel is traditional English style, and it is very big. The atmosphere is fairly nice. I think the only thing Angle can improve is the laundry service, in terms of speed and types. Overall I love this hotel and I will go back again.

"Fantastic Four Poster Suite!"
JCT68, 15 Octobre 2015

We stayed at the Angel whilst visiting friends. We stayed in the Laycock Four Poster Suite & it was divine! Queen size bed, stunning bathroom with roll top bath, all in a beautiful room with 3 large Georgian Windows, looking out onto the old market square. Beautiful reception area, inner courtyard, indoor pool & adequate parking at the new side of the hotel. Breakfast was nice, but could have been better - i.e. Better quality sausage, jams etc, but commercialised. Apart from that, thoroughly enjoyed our stay! Thanks to the staff too! Would definitely recommend a stay here - & the Bhuddist Indian restaurant across the square!

"We stayed for 3 days at this hotel in the Hart of Chippenham"
Adams123456wood, 03 Octobre 2015

The Angel hotel was very good food very good good parking good rooms The only problem we had was the stairs next time we would ask for a down floor room And being right in the town was a plus, We walked up to the station and got the train To Bath

"Conveniently located in Chippenham Centre, acceptable service level"
Mypace, 29 Septembre 2015

When we arrived, we parked at the rear and had to walk to the reception far inside and register. Since we had paid in advance it was quick and simple. We got the keys and even a person came to help us with our bags as one of our rooms was a level above the ground floor. Rooms were ensuite and good. Room service was good and we had a daily breakfast, which was a decent spread of cereals, fruit, dairy and cold cuts. We could order cooked dishes too.

"Weekend to meet the family"
Ian P, 28 Septembre 2015

Great hotel right in the centre of Chippenham - if you are in your car you will go round the back to the car park but front door opens onto the market square. The staff were excellent, very friendly and attentiveand although we only had breakfast ot was a really good full English. Comfy beds, warm room, in the new annexe with a lovely tree lined courtyard to walk through the the main hotel.

"Levick"
David L, 28 Septembre 2015

We stayed at this hotel Friday 25th to Sunday 27th September. Great hotel, very helpful staff and lovely room on the ground floor, in the new block, with all we needed. Breakfast was good, and we used the pool twice . Would recommend this hotel to family and friends. David & Jean

"Cute hotel in the xentre"
Krb88, 27 Septembre 2015

The hotel is clean and tidy and a good mix of old with new. The pool is relatively small but still good for a hotel of this size to have one. The breakfast was nice with plenty to chose from. The room was very large with lots of storage space and there's free parking at the back of the hotel. Lovely courtyard garden too.

Vous avez des questions ?

Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
Une personne vous accueille à la réception 24/24 dans tous nos hôtels. Vous pouvez également prévenir l'établissement en vous référant aux coordonnées transmises sur votre confirmation de réservation.
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Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
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assistance Best Western
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Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre d'accepter ou non les Chèques Vacances comme moyen de paiement. Pour plus d'informations, nous vous invitons à contacter directement l'hôtel concerné. Les coordonnées sont disponibles sur la page hôtel, ou dans l'email de confirmation. Vous pouvez également identifier les enseignes acceptant ces titres sur le site internet ANCV.
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