Best Western Plus Angel Hotel, Chippenham

Perfect. We will come again. Warm and friendly. Good food. Visited Lacock and Castle Combe. Chippenham is good for shopping. The braised beef bourgeonon was excellent. Plenty of places of interest nearby with easy access to Bath by bus or train.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Go09462050591 Thank you very much for your lovely review which we will most certainly share with the team. We are delighted that overall you had a good stay with us & enjoyed our food, customer service & location. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Just returned from a lovely couple of days staying here. Excellent hotel in the centre of town with good parking facilities. Room very comfortable and spacious ( Standard Twin). Had both breakfast and diner and both very good. Swimming pool and gym small but clean, we enjoyed using the pool, and looking up at the stars through the roof. We will return.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear troglette Thank you very much for your review which we will most certainly share with the team. We are pleased that overall you had a good stay with us & enjoyed our food, accommodation, leisure club & location. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Good all round hotel staff very friendly good selection in the bar restaurant has a good menu selection service was excellent nice breakfast, room was excellent shower very good plenty of hot water nice comfortable bed

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard L Thank you very much for your positive review which we will most certainly share with the team. We are delighted that you had a good stay with us & enjoyed our food, accommodation & customer service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

What a lovely place! Such friendly helpful staff, clean comfy rooms, great breakfast and high tea. Catered for me and my friends and between us were carnivores, veggies and vegans. Would highly recommend and would stay here again

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear L7088VQmelissag Thank you very much for your lovely review which we will most certainly share with the team. We are delighted that overall you had a good stay with us & enjoyed our food, accommodation & customer service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Wonderful weekend with friends, good time had by all at this quality hotel. Superb location for Bath Christmas market. Restaurant food and service was excellent. Welcoming bar area and very cosy rooms. Only negative was no check in before 3pm.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear bridgetb332022 Thank you very much for your favourable review which we will most certainly share with the team. We appreciate feedback both positive & negative as this helps us improve on the service & quality that we provide our guests. We are delighted that overall you had a good stay with us & enjoyed our food, accommodation & location. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

A good hotel ideally situated in the centre of town with a free car park. All conveniences in the room but no lift. Breakfast and service were both excellent and the pool looked inviting but I didn't use it.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Ian S Thank you very much for your positive review which we will most certainly share with the team. We appreciate feedback both positive & negative as this helps us improve on the service that we provide our guests. We are delighted that you had a good stay with us & enjoyed our food, accommodation & location. Unfortunately, our hotel building is old and listed & was built without a lift. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Just about everything at The Angel is really good. We were a party of four couples for a weekend get-together and we had a great time. Our rooms were just fine, especially as they were in the new part of the hotel so were nice and quiet although, unfortunately, there is no covered walkway between the new part and old part, which is the main hotel. Not very comfortable in the pouring rain and cold. Good location in town centre, with easy free parking for guests. If forced to make a criticisision it would be the breakfast food service; kept running out of items and then taking ages to re-stock. 15 mins for sausages and 10 for a fried egg! We had a couple of main meals in the hotel and these were very good.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear archersutton Thank you very much for your positive & constructive review which we will most certainly share with the hotel's team. We appreciate feedback both positive & negative as this helps us improve on the service that we provide our guests. We are delighted that overall you had a good stay with us & enjoyed our food, accommodation & location. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Located right in the centre of Chippenham, it is nevertheless easy to access as is the car park. Very useful for a town centre hotel. Reception was helpful and friendly and our room was well appointed and clean. Lovely central courtyard and swimming pool for guests top it off. The only issues I have were some confusion during on line booking process and the breakfast is a bit uninspiring (although the staff work hard to make you welcome). Overall, with a very competitive price, definitely worth recommending.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear D D Thank you very much for your positive & constructive review which we will most certainly share with the team. We are very pleased that overall you had a good stay at our hotel & enjoyed our service, accommodation & location. Your feedback is important to us & I can assure you that we will address the comments you made about our breakfast set up and booking process. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Had a lovely stay at this hotel. Food was good and rooms were nice. Location was right in the centre of Chippenham and local to all amenities. Would recommend if you need somewhere to stay in the area.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear janholcombe2 Thank you very much for your positive & kind review which we will most certainly share with the team. We are delighted that you had a good stay with us & enjoyed our food, accommodation & location. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Friendly staff, lovely breakfast, comfortable, clean room. Dinner was good. Great location, not far from the train station which is brilliant to get to Bath and Bristol. Nice high street with a good variety of shops and places to eat. Will definitely stay again.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear phyllippas Thank you very much for your review which we will most certainly share with the team. We are delighted that you had a good stay with us & enjoyed your hotel experience & our customer service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

We stayed at the Angel Hotel last Friday night with our golden retriever. We had an horrendous journey from Cornwall due to the torrential rain and we were late arriving for our Afternoon Tea. The staff couldn't have been more welcoming and accommodating, our Prosecco Afternoon Tea was brought out into the bar for us, which helped us to relax as soon as we sat down. Our room was very warm during the night but we found there was a fan in there so that helped the dog to settle and we all had a good night's sleep. At breakfast next morning, the manager quickly got a table laid for us close to the restaurant and he even brought out a cooled sausage for Freddie. Thank you so much for our lovely stay, we'll certainly stay at the Angel again if we are back in the area

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear L6647lLlindam Thank you very much for your positive & kind review which we will most certainly share with the team. We are delighted that you had a good stay with us & enjoyed your hotel experience & our customer service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Right in the town with easy access to the high street etc. Free onsite parking and friendly helpful staff. Book breakfast when booking the room for best value. Ask which floor your room is on before booking if you have any issues with stairs.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Steve P Thank you for your positive & constructive review which we will share with the team. We are so pleased that you had a good stay with us & enjoyed our breakfast & customer service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Our room was excellent - well thought out, clean and tidy. Our meals were very good, particularly dinner. All the staff were first class; very helpful and cheerful. The pool looked very small but very good although we didn't use it. Would recommend!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Bryn_the_Great Thank you for your positive review which we will most certainly share with the team. We are so pleased that you had a good stay with us & enjoyed our food & service. We look forward to welcoming back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

A good stay on a 2 night deal, comfy beds and a decent room on the courtyard but looking out over the car park and we needed the window open as it was quite warm even with the radiator off. The TV was a bit temperamental but seemed to work after turning off and on again at the back thanks to a tip off from reception. Very central, a 15 minute walk from the station and very close to the bus station where you can catch the X34 to beautiful Lacock, though quite pricey at £6 return. Breakfast buffet was reasonable with gluten free toast available on request. Information on other allergens would be useful (e.g. dairy and there was no dairy free margarine out though you can ask for it). Dinner was ok with gluten free options, helpful staff in a pleasant bar area but more pub grub standard - I was disappointed at the cod loin for the price (£19). Shame the pool was out of action on the Saturday though I used the small gym which had some aerobic and weights equipment. Overall a pleasant stay in a good location with friendly and helpful staff.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Ricardodesantaalbana Thank you very much for your constructive & positive review which we will share with the team. We are pleased that overall you had a pleasant & good stay with us. We do take on board your comments as it is only by receiving feedback both positive & negative that we can strive to improve. We look forward to welcoming you back soon again to The Best Western Plus Angel Hotel Many thanks again Kind Regards Jonathan Bonn - General Manager

Room was fine, clean. Apparently though, business travel booking does not exist, and was asked for my card on arrival, then got what I can only describe as a full-body eye roll when I informed her that it was through the booking company. After 20 minutes of alternately asking for her to check and me standing there like a lemon, she finally tried the card details. Wonder of wonders, they worked! I then checked that my food allowance had been included and was rewarded with the wall eyed stare of a long expired cod. No. I then received the key to my sauna, er room (yes, hotter than Brad Pitt) . I do believe that I'll not spend my expenses here, and go somewhere there's the off chance of a decent meal and customer service in the cards.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear sianf871 Thank you for your review. I am sorry that we did not meet your expectations during your recent stay with us. We have a relatively new reception team who are all doing their best & are still in training, so I do apologise for the delay & confusion with your check in. The heating is controlled in each bedroom & we could have turned down the radiator temperatures. I only wish that you would have brought your concerns to our Duty Manager's attention during your stay so that we could have made your stay more comfortable & better. I do hope that you will consider staying with us again so we can show you that we do take on board our guests feedback. Many thanks again Kind Regards Jonathan Bonn - General Manager

excellent clean and warm hotel, very nice bar area to relax in, lovely staff, super food. ideal spot in chippenham town centre, carpark free and plenty of spaces, swimming pool clean and warm such a luxury.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Hotelqueen2022 Thank you for your favourable review which we will most certainly share with the team. We are so pleased that you had a good stay with us & look forward to welcoming back soon again. Many thanks again Kind Regards Jonathan Bonn - General Manager

The room was extremely hot. We tried turning the heating down and when we mentioned it to reception they said that they can't please everyone. The mattress for the Lowden room was awful. It's only great if you like sleeping on top of the person you are sharing with as you fall into the middle. Do not use the restaurant for an evening meal until they can get a better chef. The tomato soup is a tin of tomatoes that heave just been blended and the kievs were disgusting. The “spa “ is just a small pool and a room with some gym equipment.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear BASILDON80 Thank you for your review. I am only sorry that you did not feed this back to us during your stay so that we could have had the opportunity of making your stay more enjoyable and comfortable. The heating is controlled in each bedroom & we could have turned down the radiators temperature so I can only apologise for our receptionists response. We advertise a Leisure Club with a Gym & Swimming Pool at our hotel, but we do not have a Spa. On behalf of our entire team, I would like to apologise for not exceeding your expectations. At Best Western Plus Angel Hotel we strive every day to provide a superior customer experience & I am sorry we were not able to do that for you on this occasion. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I do hope that you will consider staying with us again so we can show you that we do take on board our guests feedback. Should you wish to discuss your stay in more detail, please do not hesitate to contact me at the hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

16 of us stayed for our reunion. It was a wondeful experience. The hotel, the staff, food, wine and real ale were perfect. We are recommencing The Angel to others we know who are planning a reunion. Parking was good too.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear uglymikeOBE Thank you for your positive & kind review. We are so pleased that you enjoyed your reunion stay at our hotel and had a positive guest experience. We are also pleased that you enjoyed our food & customer service. We look forward to welcoming you back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

A very pleasant stay with relatives. Our included evening meal was so copious that we had to refuse the dessert. Breakfast also excellent. Staff al, very welcoming. The courtyard buildings very attractive. We had rooms in the courtyard which were very recently refurbished. My bathroom was excellent, but the shower heads needed a good clean, blocked sprays with a black residue. ( limescale or mould?) Overall we had very good value for money.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear grannybBirmingham Thank you for your constructive feedback which we will share with the team. We are so pleased that you enjoyed your overall stay at our hotel. We do descale & clean our shower heads regularly so thank you for bringing this to our attention and our sincere apologies for this. Once again, thank you for sharing your experience with us. Kind Regards Jonathan Bonn - General Manager

Hotel is located in the centre of Chippenham very close to shops and amenities. Friendly staff, plenty of parking spaces. Also good food and gym/pool facilities. Hotel is clean, tastefully furnished and decorated.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear keithjones5 Thank you for your kind & favourable review. We are very pleased that you had an enjoyable stay & had a positive hotel experience. We will most certainly share your feedback with the team. We do hope to welcome you back soon again to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

The room was okayish, however, access to it from the reception is quite dated via old stairs, the carpets smell, it's quite dark and gloomy. The bathroom is also dated, the taps are not modern mixers. The doors close with a big bang and the other guests did not bother to open/close doors early morning with some care and effort.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear zubairali70877 Thank you for your constructive feedback following your recent stay at The Best Western Plus Angel Hotel. Our hotel had a refurbishment in early 2020 with all our bedrooms in the building near to our car park & all our public areas. We are now in the process of carrying out additional work and decorating with our main house bedrooms and corridors as only the bathrooms were done during the earlier refurbishment. We are continuously working very hard on improving our standards/ quality and we are sorry that on this occasion we did not meet your expectations. We look forward to welcoming you back sometime soon so that we can show you that we have taken on board your feedback. Many thanks again Kind Regards Jonathan Bonn General Manager

Staff were fine and helped where possible but rooms are very tired and borderline scruffy. Paid £138 for supposed Superior Alcock room with breakfast. Room was huge. But, Toilet didn't flush properly and shower tray filled due to waste pipes obviously being furred up. I gate standing in static water!! Shower tiles and grout very grimey. Bed drapes looked really grubby and window blinds were stained. Bed was huge snd comfortable. What is it about providing one pack of biscuits for 2 guests? Room corners had some mould blackspot and cobwebs. Other than size there was nothing superior at hhis price. Breakfast selection was fine except cook not capable of cooking veggie sausages. Cold!! What is it about many hotels these days seeming to fall way short on standards for upkeep of rooms? Hotel free parking was great btw.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear PRiddsWales Thank you for your constructive feedback following your recent stay at The Best Western Plus Angel Hotel. We are most concerned to read your feedback as this is most certainly not the kind of standards and quality that we strive to achieve at our hotel. Your review has been shared with the team and the maintenance issues that you have raised are being addressed. Our hotel had a refurbishment in early 2020 with all our bedrooms in the building near to our car park & all our public areas. We are now in the process of carrying out additional work and decorating with our main house bedrooms as only the bathrooms were done during the earlier refurbishment. We are continuously working very hard on improving our standards, quality and service and we are sorry that on this occasion we did not meet your expectations. Should you wish to discuss your stay in more detail, please do contact me at the hotel. In the meantime, please do accept our sincere apologies for any inconvenience which was caused during your stay. We look forward to welcoming you back sometime soon so that we can show you a more superior service and standards. Many thanks again Kind Regards Jonathan Bonn General Manager

Great room in one of the upstairs rooms, through the courtyard, overlooking the car park. Large comfortable room with windows that opened and a fan which kept it reasonably cool during warm weather. Very quiet in that part of the hotel. Great location for visiting some of the lovely historic towns and villages in Wiltshire including Lacock, Castle Coombe, Devizes and Avebury. Also handy for a meet up,with some friends at the National Arboretum at Westonbirt. Hotel in centre of Chippenham and right near the bus station. I left my car the car park a couple of days and visited places by bus. There's a very handy Little Waitrose just around the corner from the car park. All the staff were very friendly and helpful and the breakfast was good quality. The only thing that could have been improved would be warm plates for hot breakfast food as every morning they were very cold resulting in a cold breakfast if it wasn't eaten quickly. Six nights were not enough to explore the area and I will return if only to see the autumn colours at Westonbirt.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear MyBreaks11 Thank you for your positive & constructive review. We are very pleased that you had an enjoyable stay & enjoyed our breakfast, customer service, location and room allocated to you. We will most certainly share this feedback with the team which I know they will be delighted with. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Great place to stay, room was lovely and clean we were lucky to stay in one of the courtyard rooms (109) lovely and quiet and so close to everything. Pool was lovely too again nice and clean. Staff were so friendly Tia on reception made our arrival very welcoming and the restaurant staff were also very friendly, Colin although it was his first day in the job went over and above by finding out the different cheeses on the cheese board that we had along side the charcutterie board for supper. On the whole the food was very good just a bit more choice on the set menu would be the only improvement as you were not able to mix and match from each menu, breakfast was always very good with plenty of choice and very fresh.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear tinal940 Thank you for your positive & constructive review. We are very pleased that you had an enjoyable stay & enjoyed our food, swimming pool, customer service and room allocated to you. We will most certainly share this with the Operations Team. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

We arranged a few days here on a great little breaks deal arranged through Not Just Travel and Janet Lacey. Our expectations were average but we were so pleasantly surprised at the level of customer service we received. Otto and his team could not have taken more care of us, without being overly fussy or making my various allergies and disability a problem. They cared, were polite and very nice indeed. The hotel and rooms are clean and comfortable and Chippenham is a quiet market town, with good restaurants if you fancy a trip out. It's near Bath and also the restaurant and bar at the hotel are excellent if you want to stay put.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Lotus47 Thank you for your very positive & kind review. We are very pleased that you had an enjoyable stay & enjoyed our food, customer service and room allocated to you. We will most certainly share this with the team which I know they will be very pleased with. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Never fail to meet our expectations, friendly staff, clean rooms, we particularly love the layout of this hotel. Good access to rooms as we have mobility issues. Great location and good amenities here too.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Drummond29 Thank you for your very positive review. We are very pleased that you had an enjoyable stay & we will most certainly share this with the team. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Stopped off here in the break between lockdowns - waited for service in the garden (with my wife) after directed by staff - more than half hour later, and seeing others being served we got up and left very disappointed. Today I went back in with a friend for a coffee - after standing at the bar waiting to be served for more than 10 minutes someone finally (after a prod) came to serve but said 'sorry, we're not serving until after 11am'. I've travelled the world, been to many hotels and I can safely say this one is the absolute worst for service. So much for the hospitality industry needing custom - the Angel Hotel Chippenham can turn away or ignore waiting customers. That's the last time I go there.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 2012-JWM Thank you for your review regarding your recent visits to our hotel. Our Restaurant & Bar opens at 10am on Weekdays & at 11am on Saturdays, Sundays & Bank Holidays & we have clear signage around the hotel notifying our guests of this. These are our hours of service to non-residents due to breakfast service. We are sorry that you felt our service was not up to your expectations, but on your second visit we were actually not open & on your visit between lockdowns, I can only apologise for this. We look forward to welcoming you back sometime soon to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

Stayed here for 5 nights because I was working in the area. Pros: 3rd floor rooms was a big size and check-in was quick. Cons: Breakfast was very disappointing (3 out of 10) and one evening I ordered a burger from the bar, I asked for a receipt which I needed to claim on my company expenses but the receipt was barely readable. I told the bar staff if I can't have a proper receipt can you refund me, she then called a gentleman to speak to me who I think was the owner who started going on a rant about brexit & delays with cash-carry's etc... I then stated again why I need a receipt and he made the bar girl write over faded sections. I didn't want to waste any more time so just accept it - this alone put me off staying again. When I finally took the food to my room I was very disappointed, the so called chips + the burger itself tasted uncooked so I ended throwing in it the bin and ordering food outside. We had a false fire alarm one night at 2am and everyone had to wait outside in the carpark until they let us back in again.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Mr_Blue32 Thank you for your review regarding your recent stay at The Best Western Plus Angel Hotel. We are most concerned to read your feedback as this is most certainly not the kind of service and quality that we strive to achieve at our hotel. Your review has been shared with the Hotel's team. We were pleased to read that you enjoyed our accommodation & found our check in quick. We are sorry that you did not enjoy our breakfasts or the burger meal you had during your stay. I only wish you would have brought this to our attention during your stay so we could have done something about it by giving added value during the rest of your stay. Please also accept our apologies for the printer ribbon not working properly at the time & the only solution at the time was to make it more clear for you by writing over it. This wasn't our ideal solution, but the best we could do at the time. In regards to the refund I was unware at the time that you were just ordering the burger to take to your bedroom & thought you had already had it so for this I can only apologise as had I known I would have certainly refunded this for you. Should you wish to discuss your stay in more detail, please do contact me at the hotel. In the meantime, please do accept our sincere apologies for any inconvenience which was caused during your stay. We look forward to welcoming you back sometime soon so that we can show you a more superior service & make up for the shortfall in service on this occasion. Many thanks again Kind Regards Jonathan Bonn General Manager

Lovely 2 night stay huge well appointed and decorated bedroom snd bathroom 111 Food lovely staff had excellent customer service skills and hotel is positioned with easy parking a lovely courtyard and easy access to shops. Although a fire alarm and evacuation occurred at 2 am which isn't ideal didn't take long for hotel manager to have everyone back in safely and quickly thankfully all was ok.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Climber704445 Thank you for your very positive & kind review. We are very pleased that you had an enjoyable stay & enjoyed our food, customer service and room allocated to you. We will most certainly share this with the team. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

Great room, really comfortable beds and well appointed. The only negative was that despite the bathroom clearly being an accessible one ( not an issue) - the sink was tiny with only cold water! Very strange. We were in room 105 and unfortunately were right next to an end of corridor door which was noisy and disturbed us in the mornings. Excellent value overall. Breakfast was excellent with good variety of food and really polite and helpful staff on duty. We had a voucher for a free bottle of Prosecco on first night and the staff were totally unprepared to substitute it for a non alcoholic option. That was a little disappointing as this really should be a consideration.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear SarahL575 Thank you for your constructive review following your recent stay at our hotel. We will most certainly share your feedback with the Operations Team so that we can continue to improve on the service that we offer our guests. We are very pleased that overall you had a pleasant stay & enjoyed our food, service and the bedroom allocated to you. We were disappointed to read about the hot water situation in your sink & only wish this would have been brought to our attention during your stay so that we could have assisted you with this. We look forward to welcoming you back to our hotel some time soon & if I can be of any further assistance, please do not hesitate to contact me. Many thanks again Kind Regards Jonathan Bonn General Manager

Hotel is not worth the money. It is conveniently located, but that's the best thing about this hotel. Needs to be completely modernised, and have staff that are customer service oriented. Decor was 80s and tired, room was not comfortable.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear jmf1973 Thank you for your review regarding your recent stay at The Best Western Plus Angel Hotel. We are most concerned to read your feedback as this is most certainly not the kind of service and quality that we strive to achieve at our hotel. Your review has been shared with the Hotel's team. Our hotel had a refurbishment in early 2020 with all our bedrooms in the building near to our car park & all our public areas so we are surprised at your comments regarding the overall modernisation of the hotel. We now have plans for additional work to be carried out with our in-house bedrooms as only the bathrooms were done during the earlier refurbishment. We are concerned at your feedback relating the comfort of our bedroom as we usually receive positive feedback about our rooms. We are continuously working very hard with our staff on our customer service which can clearly be seen on other trip advisor reviews and other social media channels too. We are sorry that on this occasion our service did not meet your expectations. Should you wish to discuss your stay in more detail, please do contact me at the hotel. In the meantime, please do accept our sincere apologies for any inconvenience which was caused during your stay. We look forward to welcoming you back sometime soon so that we can show you a more superior service. Many thanks again Kind Regards Jonathan Bonn General Manager

Enjoyed a very comfortable 2 night stay. Room was lovely, beautiful setting, fabulous food and friendly staff. Would recommend to anyone looking for a getaway in the Cotswolds. Easy parking was a bonus too.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Joyce M Thank you for your positive & kind review. We are very pleased that you had an enjoyable stay & enjoyed our food, service and room allocated to you. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

We booked and paid for 1 night at this hotel. The hotel itself was fine but a couple of days later we received an email that stated we had not paid. We se t proof of payment but are still receiving emails demanding settlement.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Spookysoo58 Many thanks for your review. We are pleased that you had a positive stay. In regards to us contacting you re the payment, can you please either reply to the hotel's e-mail with your contact telephone number or alternatively please contact our reception team at the hotel. We apologise for any inconvenience which has been caused. Many thanks again Kind Regards Jonathan Bonn General Manager

A pleasant stay in an attractive part of the country. Staff were welcoming and helpful. Breakfast was more than satisfactory but serving area was cramped and choice limited. Pool was pleasant but not large. Bed was comfortable and area is quiet.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear jd135z Thank you for your constructive review following your recent stay at our hotel. We will share your feedback with the Operations Team. We are pleased that overall you had a pleasant stay. We look forward to welcoming you back to our hotel some time soon & if I can be of any further assistance, please do not hesitate to contact me. Many thanks again Kind Regards Jonathan Bonn General Manager

What a lovely hotel and very friendly and helpful staff. We stayed in a lovely 4 poster bedroom which was really beautiful. However, our room was at the top of the hotel so 69 steps! Obv might need to think about this room if you have knee problems. We had a meal in the restaurant which was really nice, fish and chips, belly pork, Eaton mess and cheese board. The service was great. Had afternoon tea the following day which was also lovely very fresh and laid out beautifully. I would highly recommend and will return.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear alfies Thank you for your positive & kind review. We are very pleased that you had an enjoyable stay & enjoyed our food & service. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

A very attractive hotel with a lovely courtyard garden. Rooms Well appointed and the bed is very comfortable. The hotel is a beautiful building and the courtyard very attractive. The bedrooms are well appointed and the beds comfortable. Quiet and cosy. What's the room comfortable

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear southseatennis Thank you for your positive review. We are very pleased that you had a comfortable & enjoyable stay. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn - General Manager

The staff are very nice and the hotel is very well located. However there is a big difference in the types of rooms. We were in the new building and I found it lacking in basic facilities and really not as nice as the much larger older rooms. The hotel kindly provided a balloon, card and chocolate for my child's birthday but forgot to do it for arrival as they had kindly offered when I asked if I could order and pay for balloons. I also ordered a newspaper which I was told would arrive after 8am and is usually left outside the door. Unfortunately I was woken around 7am on a Saturday by a member of staff knocking loudly on the door repeatedly until I got up. Not super early I know but I had already been woken at 5am. The swimming pool was also nice. So a pretty mixed stay.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Londonhampstead Thank you for your constructive review which we will share with the Operations Team. We do hope that overall you had an enjoyable stay. Please do accept our sincere apologies for any inconvenience caused with the delivery of the birthday card & the balloon to your room. By the way of an apology we did add a chocolate in as a gesture of goodwill. Your feedback relating to the newspaper delivery has been taken on board & shared with the night porters & again please accept our apologies. We look forward to welcoming you back to our hotel some time soon & if I can be of any further assistance, please do not hesitate to contact me. Many thanks again Kind Regards Jonathan Bonn General Manager

Lovely large clean room and bathroom. Very polite helpful staff a good breakfast. Bar staff were very accommodating when I asked for a snack out of regular hours. Easy to park and very central for hairdresser and shops.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 582giovannaf Thank you for your review. We are very pleased that you had a good stay, enjoyed our hospitality, breakfast and were pleased with our housekeeping standards. We will most certainly share your feedback with the team. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel and once again many thanks for taking the time to write us a review. Kind Regards Jonathan Bonn - General Manager

I would recommend this hotel especially if you are taking your dogs with you. The garden rooms are ideal when you need to pop outside with them. We have stayed many times and we are all made to feel welcome. There are dogs treats at reception and you can take your dogs to the bar. Truly dog friendly not just dog tolerant

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Kevin R Thank you for your positive & kind review. We are very pleased that you had a good & enjoyable stay. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Kind Regards Jonathan Bonn - General Manager

MY only complaint was that the quality of the cooked breakfast items could be a lot better. It's a minor thing and to be fair, the place was spolessly clean and the staff were all really nice and helpful.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear andyaellis Thank you for your review. We are very pleased that overall you had a good stay, enjoyed our hospitality and were pleased with our housekeeping standards & location of the hotel. We are disappointed that we did not meet your expectations with our cooked breakfast. We are continuously working hard on our breakfast standards & quality so your feedback is valuable to us. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel and once again many thanks for taking the time to write us a review. Kind Regards Jonathan Bonn - General Manager

Decided to stay here and catch the train into Bath to avoid traffic…it was a great decision. We were able to park in the hotel carpark early (just register car at reception), and a short walk to train station. Our room was in the ‘old ‘ building, upstairs from reception…it was perfect. Yes it was old and musty but was clean and had great character. Bed was ok and rain shower was lovely although placement of shower curtain made it hard to move in shower. Breakfast in the morning was great. A selection of hot and cold.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Michelle B Thank you for your constructive review. We are so pleased that you had a good, comfortable stay and that you enjoyed our breakfast. We will most certainly share your review with the team We look forward to welcoming you back to our hotel some time soon. Many thanks again Kind Regards Jonathan Bonn General Manager

The Angel is a venerable inn right on the Market Place in Chippenham, so very central - the town is also quite compact so easy and pleasant to get around. Booking and checking in were easy. The room, in the annex (the other side of a pleasant garden) was comfortable and the bathroom had a bath! which is not common in hotels at this price range these days. That bed also. Most comfortable. Being an old inn it is somewhat built around its bar and restaurant area and while I didn't make much use of this - only there for one night - I did have breakfast, and that was very tasty (for the cooked breakfast you can have whatever selection of items you like). The staff were friendly and efficient from what I could tell (like I say, just a short stay) - I did feel that one or two of them had probably recently joined the company (not sure what was on the menu, that kind of thing) but they seemed willing and once again friendly. There is a fitness centre and swimming pool - not used, but it looked ok.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Chris A Thank you for your sharing your experience with us. We are so pleased that you had a good, comfortable stay and that you enjoyed our breakfast and hospitality. We will most certainly share your review with the team We look forward to welcoming you back to our hotel some time soon. Many thanks again Kind Regards Jonathan Bonn General Manager

Great location in the middle of the town with ample free safe parking. Looks an impressive old building from the outside and is just as good inside with a mix of old and new. Check in quick and lots of information given about facilities. Rooms were large with a big comfy bed and shower was great. Decided to book evening meal ... no problem. Menu was not extensive but what we had was delicious and served promptly. Breakfast was buffet style with plenty, we missed any hash browns ... but that's personal choice. Didn't get time to use the pool but it looked very inviting, use is included in the stay. I don't know where the people who wrote other not so good reviews were staying but certainly not in our rooms! All staff were helpful.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear joyces_11 Thank you for your review which we will share with the team. We are so pleased that you had a good & comfortable stay with us and enjoyed our food & hospitality. We look forward to welcoming you back to the hotel some time soon. Many thanks again Kind Regards Jonathan Bonn General Manager

Staff friendly and helpful, if lacking experience. First room had a very serious odour problem but we were moved to a fine room. Pool and gym fine. Breakfast fine. Evening meals very variable. Burgers, fish and chips and been stew very good. Rump steak too tough.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard864 Thank you for your review which you posted regarding your recent stay. I would like to apologise for not meeting your expectations as this is certainly not the kind of service that we wish to be remembered for. At our Hotel we strive every day to provide a superior customer experience and I am sorry that we were not able to do that for you on this occasion. Your feed back has been shared with the team in order for us to continually improve on our service, standards & food quality that we offer our guests. We do have some new staff which are gaining experience each day, but I was pleased to read that they were friendly & helpful. Should you wish to discuss this further, please do not hesitate to contact me at the hotel and we look forward to welcoming you back soon again to The Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

I came and stayed here for a wedding I had in Calne, and had a great stay! The staff were all so helpful and friendly, and it was in a good location; only a 10 minute walk from Chippenham station and right in the main town which has a few clothes shops, a Costa and some restaurants. It's also near a bus stop which takes you to various locations nearby, including Castle Combe which I would 100% recommend! It was great value for money for me to stay here (as a solo trip), and is a really lovely hotel both inside and out. The breakfast which was included was good too. Would definitely stay here again!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear flowersintheattic Thank you for your favourable review which we will share with the team. We are so pleased that you had a good & comfortable stay with us. We look forward to welcoming you back to the hotel some time soon. Many thanks again Kind Regards Jonathan Bonn General Manager

The room we were given was the Badminton which was right at the top of the building. By the time we had walked up the three flights of stairs we were exhausted as we are both in our 60's. The room whilst was to our satisfaction was not suitable for our use. If an emergency had of occurred there isn't any way we could have used the fire escape. On entering the room we noticed a small ladder in the corner of the room. After investigating we found that the fire escape was in the bathroom the exit only being 40cm wide. See photos I suggest that a risk assessment needs to be carried out to ensure your customers are kept safe.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear paddylenn0n Many thanks for your feedback & we are pleased that overall you had a good stay. In regards to your room allocation, had you requested a ground floor room or if you would have brought this to our attention during your stay, we could have done our best to move rooms for you. The ladder in the bedroom is for decoration only and is not a standard ladder. We do have a Risk Assessment in place which is regularly reviewed & your feedback has been noted as the safety of our guests is our priority. In this bedroom we have two escape routes which leads you safely out of the building. We only wish that you would have brought your concerns to our attention during your stay so that we could have discussed this with you. Once again thank you for your feedback & should you wish to discuss this further, please do not hesitate to contact me at the hotel. Kind Regards Jonathan Bonn General Manager

We are a family of four and stayed at the hotel for two nights and used it as a base to visit Bath and Stonehenge. The room we were given was excellent. Really big with plenty of beds and a lovely bathroom. Our young son has life threatening food allergies and the manager and all the staff went out of their way to make sure he was provided with safe food, checking ingredients, cooking his food separately and double cleaning a table for us and keeping it reserved at breakfast time. We can rarely eat out as a family due to safety concerns so it was lovely to eat together knowing the staff realised how seriously his allergies needed to be taken. Our son also absolutely loved the hotel pool. It was a lovely hotel to stay at and we would very happily stay there again!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear chrissyeduk Many thanks for your very kind & favourable review which we will share with the team. We are so pleased that you had an enjoyable & good stay with us. We look forward to welcoming you back to the hotel some time soon and we wish you a Very Happy Easter Weekend. Many thanks again Kind Regards Jonathan Bonn General Manager

Visited for a 2 night weekend break which included a contribution to dinner on one night and bottle of Prosecco. On arrival the hotel looks very nice and check in was straight forward. They have a newer building at the rear where we were staying. Given a voucher for our dinner and Prosecco which when trying to redeem created a multitude of responses from the staff. It's either or was the main espouse ie either the dinner contribution or the Prosecco. After a number of checks by the staff with managers it was accepted it was both. Not what you want to discuss though in front of other dinners. Menu is limited and food was poor. There were only a few people in the restaurant but they didn't have the full menu available and said they had run out of things so couldn't order what we wanted. Settled for the mushroom. The mushroom starter was literally one mushroom!! @£6.95.! It did not have a blue cheese top. More of a breadcrumb crust. I had the steak which ordered medium rare and came medium well done. Should have sent it back but didn't as wanted to eat with my family. Did mention it after to which they gave me a free drink voucher. Very limited selection of drinks though. Our room and our daughters were fine and clean but did have a drain smell. Breakfast was below average. On arrival at 9.00 am much of the food was replenished and you had to wait for it to be restocked other food was luke warm. Most staff were very helpful. Others looked less happy being there. Staff were young and a little inexperienced. We were expecting a little more from reading the reviews of some. It is not a budget price hotel and whilst you can always find something wrong there were lots of niggles. If the food had been better we may have scored it more but it does need a great deal of improvement in the restaurant. Unfortunately not a place to return too.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear GrahamSRocket Thank you for your review which you posted regarding your recent stay at our hotel. I would like to apologise for not meeting your expectations as this is certainly not the kind of service that we wish to be remembered for. At The Best Western Plus Angel Hotel we strive every day to provide a superior customer experience and I am sorry that we were not able to do that for you on this occasion. I would like to apologise for the mix up with the Prosecco Voucher, but we do have some new staff who are still in training. We also apologise that some of the Food Items were not available, but this is because some of the dishes were more popular during this time. We do value our customer's feedback and we are currently working on changing & improving our dinner menu to give more variety & selection of dishes to choose from. Your feedback regarding the food during dinner has been passed on to our Head Chef & his team. In regards to breakfast, we have been working hard on improving our quality, standards and service, so we are disappointed to read your feedback & only wish you would have brought this to our attention on the day. Once again, please do accept our sincere apologies for not meeting your expectations this time. Should you wish to discuss this further, please do not hesitate to contact me at the hotel and we look forward to welcoming you back soon again to The Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

Lovely clean hotel. Restaurant was a complete disappointment. Very little choice and half of what was on menu was sold out. There were about 6 different meals to choose from. Same menu every night with no changes. Breakfast was disappointing.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 5t8y2022 Thank you for your review. I would like to apologise for not meeting your expectations during your recent stay with us. At The Best Western Plus Angel Hotel we strive every day to provide a superior customer experience and I am sorry that we were not able to do that for you. I was pleased to read that you liked the hotel, but was disappointed that we did not meet your expectations at dinner and breakfast. We apologise that some of the dishes were not available, but this is because some of the dishes were more popular that evening and unfortunately we ran out. As we value our customer's feedback, we are currently working on changing & improving our dinner menu to give more variety of dishes to choose from. In regards to breakfast, we have been working hard on improving our quality, standards and service, so we were disappointed to read your feedback. Once again, please do accept our sincere apologies. Should you wish to discuss this further, please do not hesitate to contact me at the hotel and we look forward to welcoming you back soon again to The Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

Booked a special deal including Longleat tickets, great value, have already recommended to family and friends. Good spacious accommodation, nice bar/restaurant area. Good bonus having a swimming pool too!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear NiCB540 Thank you very much for your kind review which we will most certainly share with the team. We are so pleased that you had a positive experience and enjoyed your stay. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your review with us. Kind Regards Jonathan Bonn General Manager

Beautifully set hotel and great gym and pool facilities. restaurant bar and rooms are new and clean. Nicely served ane tasty breakfast. I would highly recommended for families and couples great value for money

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear mariaP3707JE Thank you very much for your positive review which we will most certainly share with the team. We are so pleased that you had a good experience and enjoyed your stay. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

Nice clean hotel, with staff to make you feel valued and welcome. Rooms and beds are huge clean and airy. Perfectly situated within the centre of town to access shops and bars. Did not use spa area but it looked nice. De Would definitely reccomend staying here

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear mark n Thank you very much for your kind review which we will most certainly share with the team. We are so pleased that you had a positive experience and enjoyed our hospitality, bedroom and location. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

Had some trepidations about staying at the Angel as I have had mixed experiences with Best Western hotels in the past. However, we were pleasantly surprised with the Angel in Chippenham. The room (in the 'new' building at the rear was large and the bed was extra large too. The one thing lacking was some drawer space for clothes. The staff were all very friendly and very accommodating. They looked after us very well. The food was good both in the evening and at breakfast. The 2 comments I would make is the bread used for toast is thin sliced and the evening menu may get a little repetitive if staying more than a few days. Everyone we encountered was friendly from the housekeeping team to the maintenance guys. The pool was an added bonus and was never too crowded. With its convenient car park and town centre location it is a great place to stay in Chippenham and no doubt we will return.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear philrX9043HL Thank you for your positive & constructive review which we will most certainly share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality, service, and food. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

A family reunion and 90th Birthday party at the hotel, only living sibling of my 80 year old mum, arrived late, reunited with family in the bar, drinks extortionate price, ordered food stale, dry bread over priced, got into room good 3 single beds, mum, myself and daughter, no heating no thermostatic valve to turn rad on? Freezing my mother felt ill, finally an electric heater from reception arrived, we woke with headaches from the heater, cold, breakfast cooked was cold, poached eggs were all hard, no fresh pastries, packet only, coffee machine is not a quality cuppa, Insufficient lighting signage to lite to room blocks outside, also leaving to car park no external lights with dangerous steps in the dark. Such a let down….. more than disappointed.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear ENVIE-BENVENUE On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Angel Hotel we strive every day to provide a superior customer experience and I am sorry that we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I only wish you would have brought your constructive feedback to our attention during your stay so that we would have been able to correct this and make your stay more enjoyable and comfortable. We do value your business and I have sent you a separate e-mail of an apology and I am hoping that you make contact with me at the hotel. Once again, please do accept our sincere apologies. Many thanks in advance Yours Sincerely Jonathan Bonn General Manager

We treated ourselves to a two day break as we had been working over Christmas. My partner and I chose The Angel because I have a love of historic coaching inns and she loves swimming. We were not disappointed with either. The Angel may have a modern touch about it but preserves the feel of a 17th/18th century Inn. The room (we stayed in 'Laycock' room which was absolutely gorgeous, revealing a lovely view on to Chippehnam's majestic church, a really comfortable bed and a luxurious bath tub. We enjoyed late evening swims in the relaxing swimming pool, followed by a very tasty 'Flying Monk' ale in the comfortable bar area. Every single member of the hotel staff were exemplary, being polite, helpful and very welcoming. My partner 'phoned the reception in the morning for some extra milk and it was delivered very swiftly. The breakfast was very tasty and plentiful with much choice. The whole hotel was very clean and covid protocol was followed to a very high standard. We foung Chippenham a friendly, historic town with a wide choice of places to eat.We would highly recommend a visit. Thankyou to all at 'The Angel'. Lesley and Matthew (stayed 5th to the 7th of January).

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 585matth Thank you very much for your positive & kind review which we will most certainly share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality, service, food/beverages and location. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

The wonderful Angel Hotel in Chippenham. Central, looking out on to the Market Place and complete with those wonderful sloped floors that only a genuinely old hotel can have. The hotel is decorated well, and check in was quick and pleasurable. The staff are attentive and polite and the room itself was exactly what we were looking for. So, what was the problem? Well, in truth, there were too many thing which simply didn't justify its £119 price tag. This often tends to be the case when it is the only central hotel in town. First, the plug in the sink was non-functional - the lever system was missing a part, meaning that something like a key was required to activate the mechanism, so that the plug would close. Even so, this did not work and my water ran away. Secondly, the heated towel rails didn't work, despite the assurances of the receptionist that I had missed a switch on the wall in the bedroom. The radiator was not turned on in anticipation of our arrival, but worked well enough. So, to breakfast. Sadly, there was no "stand-out" feature here. Eggs were taken to order, but there was nothing here that a Premier Inn doesn't do better, including red sauce, which they insisted on serving as sachets which do not tear open on any side. Overall, OK, but not worth the price tag.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard L Thank you for sharing your review with us. Please accept our sincere apologies for not meeting your expectations on your recent visit to our hotel. This is most certainly not the high standards of service that we strive to achieve. Your constructive feedback has been shared with the team in order that learn from this, so that we can only improve on our service that we offer our guests. I was pleased to read that overall you enjoyed our service and hospitality. Many thanks again for taking the time to share your feedback with us and we look forward to welcoming you back soon again to our hotel. Kind Regards Jonathan Bonn General Manager

Very happy with my stay, had a nice room, ensuite had a amazing shower, all the staff I met were friendly, and both check in and out were quick and effective and the price was good for the room and the facilties you could use.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear katiemumford95 Many thanks for your review which we will share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality and service. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

Got a good deal to stay in this hotel and decided to book as a surprise for my husband. Really pleased upon arrival, nice room, convenient location. Lovely food in restaurant, really good breakfast and nice pool. Had a lovely time. Will definitely return!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Julia367 Many thanks for your review which we will share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality, food, and location. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

This has to be after a business meeting undoubtedly the worst Xmas meal I have ever had the misfortune to have experienced The fish cake starter was cardboard and while drunk eaten better beer mats ! and was shown a fish head on its way past on a nasty conveyor belt The chicken main was minuscule which was served with virtually no accompaniment and tasteless The cheesecake was fresh out of the nearest brakes van and not good Service was terrible and needed to chase to remove between courses! With a non conversant waiting staff As for the wine and then choosing a bottle to be told that the bottle was already open and there were only 2 glasses left was amateur If you have any conscience you would give their money back ! I have no doubt you can and do better but this was driven by greed and margin and with no regard for your paying guest albeit business! Go here if you must end desperate

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Farmboydavy Thank you for your review which you posted on trip advisor. I would like to apologise for not meeting your expectations during your recent meeting & meal at our hotel. This is most certainly not the high standard of service and food that we strive to achieve and it seems that we have not delivered on this occasion. We have been receiving very positive feedback about our food and especially our Christmas parties. It seems that your chosen menu was not a Christmas meal and I can only apologise that you were disappointed with it. I only wish that you would have brought this to our attention at the time, back in November so that we could have done something about it. Your feedback is important to us and has been shared with the entire team. Please do give us another opportunity to give you a more superior experience. Many thanks Kind Regards Jonathan Bonn General Manager

nice friendly hotel . good service . excellent location short walk to the train station and from there 10 min journey to Bath Spa and close to Bristol.you can catch a bus service to the lovely National trust village of Lacock from the station 5 mins walk from the Angel. The hotel itself was very nice with excellent staff.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jim M Many thanks for your positive & kind review which we will share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality, service, and location. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your experience with us. Kind Regards Jonathan Bonn General Manager

In difficult times when staff are hard to find it is not easy for hotels to offer the service they would like to. If your expectations are high you will be dis-appointed. The hotel is clean and the décor fine. The rooms are adequate and beds comfortable. Unfortunately our room had not been cleaned but we were soon given another room. The receptionist Tia was great at sorting things out. The restaurant I would give a miss, poor quality and over priced for what you received.. The pool spa was closed mostly while we were there 3nights I think more from lack of staff but reason always seemed to be water quality or some other excuse. So don't be disappointed if you cant use the pool.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear blackdouglass Thank you for your review which you posted on trip advisor. We are pleased to read that you enjoyed your overall stay and we take on board your constructive feedback. It is only by receiving feedback, both positive and negative that we can strive to improve on the service that we offer our guests. Please accept our sincere apologies for the mix up of your allocated bedroom on arrival, but I was pleased that my reception team dealt with this quickly and efficiently. In regards to the swimming pool being temporary closed during your stay, it was not due to a lack of staff, but due to a technical issue which has since been sorted. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

Great centre of town location ideal for trips out and Bath 11 minutes away by train. The Hotel had its Xmas decorations up which enhanced the stay. The staff make this place very friendly and hard working. The pool is big enough to have a decent swim. Breakfast good choice and tasty. Will definitely stay again in the new year

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Bernardhumphreys Thank you for your review which we will most certainly share with the team. We are so pleased that you had an enjoyable stay and enjoyed our hospitality, food and location. We are also glad that our Christmas Decorations enhanced your stay and that our team looked after you in our professional and friendly way. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again for taking the time to share your positive hotel experience with us. Kind Regards Jonathan Bonn General Manager

We first stayed at the angel after my partners fathers funeral we stayed in room 104 back in 2019 the stay was terrible .we were given a second try to see if it had improved ..what a difference ,this time we were in room 116 the new build as before I have mobility issues so needed a lower floor this was perfect ,the court yard has been cleaned and the flag stones not as slippy this time.the room was nice and clean the beds very comfy and the room nice and warm there was a fan which proved handy come the evening .this time the bathroom had a lovely large walk in shower all very clean and working perfectly ,nice hot water and plenty off it .we ate in the restaurant the bar staff and restaurant staff were very friendly and nothing was a trouble the menu is a little limited but that's the joys of a pandemic the choice of drinks and garnish for my gin was fabulous.tummy's very happy and full we Set off to bed we watched some tv then drifted off .lovely peaceful nights sleep we trotted down to breakfast,the staff greeted us warmly and showed us the ropes ,continental choices and a buffet full English ,toast options were offered .we throughly enjoyed our breakfast this time as our last stay it was not included in the price …the manager Johnathan has worked hard and it shows his staff were informative and friendly the bar area and public places were clean and sanitised and a massive improvement on our last visit ,well done . The angel best western is a good place to base your stay to visit the area as there's great links to bath ,Bristol and all the historical places in the beautiful West Country .well done this time keep up the good work .

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Happyhumph Thank you very much for your kind review which we will share with the team. We are so pleased that you had a better experience on this occasion and had a more comfortable stay and enjoyed our hospitality, food & beverage. We are so pleased that we were able to restore your faith in us to deliver a good and positive hotel experience. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

Dreadful stay! Toilet not working filling all the time and overflowing! Given a bath mat to use and told maintenance on leave! No alternative rooms as the only other spare had a fault too Breakfast hilarious , order eggs with your buffet breakfast and they arrive with your cereal Every table was an issue with eggs! Poached instead of fried! 6 eggs arriving at one table when they had finished! Faulty Towers or what.. comical if you didn't have to pay. Never again

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear SarahB699 Thank you for your review which you posted on trip advisor. I would like to apologise for not meeting your expectations during your recent visit to our hotel. This is most certainly not the high standards of service that we strive to achieve and it seems that we have failed to deliver on this occasion. Your feedback is important to us and has been shared with the entire team in order for us to make sure that we learn from this and only improve in the future. Please do accept our sincere apologies once again and please do give us another opportunity to give you a more superior experience. Should you wish to stay again, please do contact me directly at the hotel and I will ensure that we look after you. Please call the hotel on - 01249 652615. Many thanks Kind Regards Jonathan Bonn General Manager

We had a lovely two day break over November and really enjoyed it with a lovely stay. Good was very good, well presented and presented. The room is very spacious with a king size bed, rainhead shower and good facilities in the room. We would say that some more drawers would have been nice instead of storing in the wardrobe. There is a hairdryer, iron, ironing board, kettle and large TV. The surroundings of the hotel was really nice with some outdoor space. There is an indoor swimming pool as well if your fancy a dip or to stay healthy. All in all, a very nice stay. Hotel is slap bang in the shopping district and you have lots of shops and two shopping arcades.

We stayed for two nights at the Angel Hotel. Meeting up with lots of friends. Johnathon the general manager and his staff could not do enough for us even though they are struggling with staff shortages we were cared for morning , noon and night. Breakfast was very nice, service very good. Sunday lunch was tasty and well organised as we were a huge group and in the evening we decided we were all hungry so Johnathan opened up the kitchen and personally made us all sandwiches!! What a fantastic example to set to his staff who all seemed to be learning from him. They were hardworking, professional and pleasant such a refreshing change from what we have become used to when staying in hotels. I have no hesitation at all in recommending a stay in this lovely place made all the better because of the people who work there.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear HappyWanderer038 Thank you very much for your very kind review. Myself and the team are delighted that you had a good stay with us and that you enjoyed our food, service and hospitality. Many thanks again for sharing your positive experience with us and we look forward to welcoming you back soon to The Best Western Plus Angel Hotel. Kind Regards Jonathan Bonn General Manager

Stayed for 3 nights with breakfast. Room was comfortable, if a little warm. Window was left open throughout our stay to compensate. Lovely courtyard garden area for summer, great for cocktails, less good in November. Breakfast was fine, eggs and toast cooked to order improved the offering. Dinner menu basic and not such good value. There are plenty of places to eat within a 5 minute walk. Good base for exploring the area or oif you need to be in Chippenham.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear markwI1074QD Many thanks for your constructive review. We are pleased that overall you had an enjoyable stay. Your feedback is valuable to us and has been shared with the team. Due to supplier constraints and challenges we are facing post Covid-19, we have decided to keep our menus in our restaurant reduced, but we do hope to improve our selection and variety very soon. Thank you again for taking the time to share your hotel experience with us. Kind Regards Jonathan Bonn General Manager

Really lovely hotel that has benefitted from a refurb since we last came. All staff very friendly and helpful and enjoyed 2 lovely meals in the restaurant. Has a lovely feel to it and parking is always a welcome bonus. Fitness area looks nice and next time will bring swim wear!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Lovemyownbed Thank you for your favorable review. We are very pleased that you had a comfortable and enjoyable stay enjoying our hospitality, food and amenities. Thank you for sharing your feedback with us which we will most certainly pass onto the team. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

Recently had a fantastic stay at The Angel Hotel in Chippenham. The the hotel has recently been refurbished and the bedrooms and facilities are great for any family or for a business stay. All the staff are very friendly and the food from the restaurant was great, will definitely be returning.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear ckemp725 Thank you very much for your kind review which we will share with the team. We are very pleased that you had an enjoyable, comfortable stay and enjoyed our hospitality and food. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again and for taking the time to share your positive experience with us. Kind Regards Jonathan Bonn General Manager

We had an afternoon tea two day break. They let us swap Prosecco for wine which was nice. Our room (Biddlestone) overlooked the high street and had two Bat-lights to illuminate the hotel,on the balcony which when they came on around 1900hrs, bathed the room in light and there is a glow even with the curtains closed. The window was singe glazed and you can hear everything from outside, which is a problem when the area under the window is the closest that deliveries can be nade to the high street, so when Superdrug was being stocked at 0600hrs, it was stupidly noisy. We asked ti be moved and the lovely receptionist did this straight away (didn't get her name but she was short and blond and on duty 27th Oct if mgmt read this), so thank-you. Sound proofing in the hotel is non-exisrent though!! Staff are really helpful and should be praised. Not sue I'd sray again due to sound proof issues.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear paul m Thank you for your constructive review and for sharing your hotel stay with us. We are sorry that we did not meet your expectations fully and thank you for bringing your concerns to our attention. We are very pleased to read that our receptionist on duty dealt with the situation promptly and also that you found our staff to be really helpful. We will most certainly share your feedback with the team. Many thanks again for taking the time to share your feedback with us. Please do consider staying with us again and should you wish to discuss this or any other matter, please do not hesitate to contact me. Kind Regards Jonathan Bonn General Manager

we enjoyed our last visit, so we paid for a 2 night stay but had a problem with our room on the second evening and had to move rooms which was delt with without any fuss and was told that we had a free drink each for our inconvenience [ but never did]. just found out that we are over drawn in the bank because this place has charged us twice,upon contacing the hotel we have been told that we will have to wait for our refund. WE ARE NEVER STAYING THERE AGAIN OR USING ANY MORE BEST WESTERN HOTELS. a pity as the service is usualy good. mr and mrs richards.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear martinrY7129RO Many thanks for your review. I am sorry that on this occasion we did not deliver our usual high standard of service. Please accept our apologies for any inconvenience which has been caused by the double charging of your hotel bill. It seems that your pre- authorization amount taken on arrival did not cancel out straight away upon completing your payment transaction on check out, This process should happen straight away, but sometimes it is delayed by the banks. This should have been released and sorted by now, but please do contact us should this not be the case. Once again, please do accept our sincere apologies for not meeting your expectations on this occasion. We look forward to welcoming you back to the Best Western Plus Angel Hotel and should you wish to discuss this or any other matter, please do not hesitate to contact me. Many thanks Kind Regards Jonathan Bonn General Manager

my husband and I stayed for four nights in a disabled room booked through Great Little Breaks to include two dinners and a bottle of prosecco As this was our second visit (first in 2019) we found the carpark easily although the sat nav directs you well Our disabled room was really good with a wet room and raised toilet. The two easy chairs provided were rather lo and we found getting out of them difficult. However the bed was an ideal height. The breakfast were OK and the two dinners also OK - my husband had the gammon both times. I was disappointed that I was unable to use the pool as the steps going into the pool were rather deep and as there is only one rail I realised I would not be able to get out again. Fortunately I realised this two steps down and two swimmer in the pool were able to help me out. Chippenham is a pleasant town with several other places within easy reach we would most definitely consider coming again

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear bigtrippertoo Thank you for your kind and constructive review. We are pleased that you had an enjoyable and comfortable stay. We appreciate the time you have taken to share your experience with us and we will share this with the team. We look forward to welcoming you back soon to the Best Western Plus Angel Hotel and if we can be of any assistance in the future, please do let us know. Many thanks again Kind Regards Jonathan Bonn General Manager

Stayed here for 2 nights and cannot fault anything Staff super friendly and professional Food breakfast and evening meal very nice Lovely pool Felt that our stay was important to all staff working there and they were very attentive Hotel was really clean with plenty of sanitiser available. Rooms were really comfortable, lovely clean bathroom and coffee and tea making facility in room There was a safe Very quiet and hope we can go back soon. Great location to reach National Trusts places to visit Walk to the cinema 5 minutes through the small shopping centre Nice walk along the river Went to Prezzo second night which again was really nice and lovely staff

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear claire w Many thanks for your kind review which we will share with the team. We are very pleased that you you had an enjoyable stay and enjoyed our hospitality and food. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again and for taking the time to share your positive experience with us. Kind Regards Jonathan Bonn General Manager

Paid a lot of money for the best room in the house and felt my expectations weren't reached. I arrived early for lunch, requested a meal without the extras..but got extras. It was very busy and saw the staff struggle with orders. Many orders wrong. Guess me getting extras wasn't that bad. 8/10. Checked in about 10 minutes early. Brilliant! Check in was easy. 10/10. Got into my room and found it a little dark and warm. Lighting not the best. Opened the blinds and windows. Heaters on....not able to switch off. Nice big fan....broken and a teaspoon holding parts in places. Clearly needs upgrading. 6/10. Bed nice and big. Fresh sheets and very comfy. Next, the bathroom.....nice big window but could not open. 6/10. There was a towel in the corner of the room near a unit. Clearly there was a damp problem and the towel was there to prevent this. Towel seen better days so I guess it's been a while since this had been looked into. 5/10. Bathroom door gets stuck so wouldn't recommend closing it. 2/10. Plug does not fit the bath and had to use some improvisation to rectify this.2/10. Few drawers with no handles and a cupboard with no handle. Probably needs some TLC. 6/10. I found the bar staff, 2 men and a lady were exceptional. They worked the early shift. I lunched the next day and they were chatty and we all had great conversation. Nothing was too much. Very prompt and polite. Great team members. Would say they were almost like friends. Food all in all was outstanding. 11/10. Portions look small but very filling! I do stay regularly and felt very lucky to get the "best" room at long last but I think I would just book a standard room in future as some features can really ruin the weekend. The Angel is a lovely hotel. Always clean and tidy, staff are lovely. Cannot fault.....just think some of the more older rooms need some love again to make them the best they can be.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear beckymE2028JF Many thanks for your constructive review. We do apologise that your bedroom expectations were not met during your recent stay with us. Your feedback is important to us and has been shared with our Maintenance & Housekeeping teams in order for us to continue to improve on our existing standards. However, I was very pleased to read that overall you had a good stay and enjoyed our hospitality and especially our food served to you. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel and if I can be of any further assistance, please do not hesitate to contact me. Many thanks again Kind Regards Jonathan Bonn General Manager

Stayed for 3 nights and would love to stay again. The staff were all so friendly and helpful , the food was good and my room in the newer part of the hotel was large with a comfortable bed and super shower. Chippenham is an excellent location for visiting nearby Bath, Bradford on Avon , Lacock etc. and a nice town to wander round with a lovely walk along the river.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear gw869 Many thanks for your positive and kind review which we will share with the team. We are so pleased that you you had an enjoyable and comfortable stay and enjoyed our hospitality and food. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Best Wishes Jonathan Bonn General Manager

Visited Best Western Angel Hotel with a group of about 26 for a 3-night weekend in late September. This is going to be an interesting review to write, because I don't recall visiting anywhere quite like it. I very much enjoyed my stay here and hope to come again. Summary This is a town-centre hotel, it's a chain hotel and the buildings are a mix of old and new. Because of its town centre location, this is never going to be the most peaceful of settings, but it wasn't too bad. There was a busy-ish road at the rear but a pedestrian area to the front, so noise wasn't really an issue. In fact, I think it's quite a good location - I found Chippenham to be a really attractive country town with lots of local interest, and the road behind the hotel gave easy access to routes west and south, to places like Bath, Bradford on Avon, Corsham, Frome, and NT sites at Lacock (10mns) and Stourhead (55mins). The new building was separated from the old by a courtyard, which was a really pleasant place to meet for a drink and a chat after dinner. Generally the place was spick and span and in good order. Accommodation Our room was on the top floor of the new building. I understand other guests have complained about the heat on warm days, and I can understand that because there's no air conditioning - which seems strange for modern building - and only a very small window which doesn't open very wide. However, a large pedestal fan was provided which might help a little. The room itself was large and comfortable, and the bathroom was well-equipped, bright and modern with an excellent shower over the bath. It was all very clean. The bedroom was equipped with a good flat-screen TV, hair dryer, iron and ironing board and safe, and the WIFI worked well. Power sockets included USB sockets so plenty of device charging capacity! The room service menu seemed quite good and reasonably priced. The only observation is that it would have been useful to have drawers or shelves to put non-hanging clothes - there was plenty of space. A matter of a little concern was that I didn't see a lift anywhere - unless I missed it, access to the upper floors was stairs only. On the ground floor, there is a swimming pool and a gym which we didn't use but is accessed by non-residents. However, the landings leading to the rooms were all fitted with doors equipped with locks similar to the bedroom doors, so it was quite secure. Oddly, the thing that I did notice, and - given the high standards elsewhere it seemed a little incongruous - was the good selection of cobwebs on the balustrades on the first and second floor landings; a five-minute sweep with a duster would have shifted those. Just a comment - and it's not specifically about this hotel because others are following the same practice - rooms are not serviced during your stay unless requested. I understand the rational behind that, but I hope we can return to normal daily service as soon as possible. It does make a difference. Dining The restaurant is on the ground floor of the old building. Our group was accommodated in one section of the restaurant which was separated from the rest of the room by a couple of steps down. The food was a bit of an issue on the first (Friday) evening and Saturday morning. To be fair, the restaurant was full and very busy (I think there were a couple of other groups and some non-residents). The food did improve significantly at other meals when the restaurant was less busy. On Sunday evening, my dinner was ham hock terrine, fish pie and bread and butter pudding - I would happily eat the whole lot again because it was beautifully served and delicious! Breakfasts generally were very good, with a standard range of fare. Fried eggs and toast were cooked to order, which meant fresh and hot - nice touch. interesting to note vegetarian sausages - I think a vegetarian would have a reasonable choice of meals here. I was more than happy with my breakfast. The service in the bar and restaurant was outstanding, and this really made a difference. The general manager personally came to each table to see that we were properly served; he took the trouble to apologise to me because the scrambled eggs were slightly over-cooked - generally, he took a real interest in each guest. The waiting staff could not do enough for us. I have to say, the attentiveness and concern of the staff more than compensated for any shortcomings in the food. Without exception, the staff were were pleasant, friendly and extremely helpful. I would say they really earned the "Couldn't try harder" title of this review. Bar The only observation is that I think the bar prices were a little higher than I would expect and the range wasn't as good as I'd like. Disappointed that both local bitters ran out on Sunday. So how do I score this hotel? Premises (facilities, cleanliness, etc.): Yes a tick for this People (staff, service, etc.): well, that's got to be a tick! Value for Money: based on what we paid, and bearing in mind the comments about drinks prices, I still think this was good value Would I go again?: Yes, I'd really like to stay here again Would I recommend?: Yes, I would recommend it without hesitation That makes five ticks and an excellent rating!

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Robbie91 Many thanks for your positive and constructive review which I have shared with the team. It is only by receiving such feedback both positive and negative that we can strive to improve on our service and our quality that we offer our guests. Thank you for taking the time to write your review and sharing your experience at our hotel last weekend with us. We do hope to welcome you back soon again to the Best Western Plus Angel Hotel. Best Wishes Jonathan Bonn General Manager

Couldn't fault service or facilities. However, I would advise if possible to avoid the rooms above the spa. On our arrival, I found it odd that there was a fan in the room. Being over the heated swimming pool, it was very hot. Windows have limited opening and it soon became clear why there was a fan in the room. Had to sleep on top of the bed coverings. Didn't bother making a fuss as the hotel were obviously aware of the temperature of the room and had provided a fan. At least four of the rooms will be affected likewise. Otherwise, breakfast was excellent and inexpensive. Hotel courtyard was nicely laid out and maintained.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard N Thank you for your review which you shared with us. We are pleased that overall you had an enjoyable stay and that our service met your expectations. We do apologise if the bedroom that you stayed in was hot and we only which that you would have brought this to our attention during your stay, so that we would have had the opportunity to try and correct this. As a standard, we provide fans in all our bedrooms in order to make our guests stays more comfortable. We will investigate the bedroom heat directly over our swimming pool area in order to come up with a better solution moving forward, of improving the cooling in these bedrooms. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

The shower was great, the bed comfortable and the breakfast was good. That's all we needed really. So why three stars only? Lighting was so poor in the Lowden bedroom - really need to ditch the swirly energy savers and use LEDs. We stayed two nights and was surprised the room wasn't cleaned - if this was a covid measure it would have been nice to have had a notice in the bedroom. I like Best Western hotels but kind of felt the upstairs needs a good wash/cost of paint.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear IanL731 Many thanks for your constructive review. We are pleased that overall you had a good, comfortable stay and enjoyed our breakfast. Please accept our sincere apologies for not informing you on arrival that we are not automatically servicing the stayover bedrooms on a daily basis, due to Covid -19 procedures, but on a request basis only. We do have letters in the bedrooms on the desk explaining this too. I only wish you would have brought this to our attention during your stay, so that we could have had the opportunity to try and make your stay more positive. Your feedback is valuable to us as it is only by receiving feedback both positive and negative that we can strive to improve our service and quality that we offer our guests. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

Lots of free parking at the hotel for the guests just need to put registration number onto their screen at reception on checking in. Very friendly and helpful staff across the whole of the hotel. We had a lovely ground floor room with large beautiful shower in bathroom but no bath. Brilliant for us as not bothered about baths.Tea/coffee/ kettle, iron and board, hairdryer also in the room. Food very good but not a large menu. Only thing we thought would be nice was that the plates at breakfast time were warm as food goes cold so quickly. We understand that hot plates would probably be a problem with health and safety. Hotel in a great position in the town with plenty of shops, cafe's, pubs and restaurants that you can walk to. While staying at this hotel a trip to Bath is a must only about 13 miles away.Would definitely recommend this hotel to anyone.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Melb582014 Many thanks for your positive and constructive review which we will share with the team. We are all pleased that you you had an enjoyable and comfortable stay and enjoyed our hospitality and food. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

Good location and easy parking. Public rooms recently refurbished but bedrooms in original hotel very dated and in dire need of upgrading. Breakfast buffet quite good but hot food containers not always refilled. Dinner menu quite limited and not changed often enough. Swimming pool very small. Dogs allowed so be prepared to be woken up by barking and get ready for doggy smell in corridors.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 0309debsy Thank you for your review. We would like to apologise to you for not exceeding your expectations during your recent stay at our hotel. We value your feedback as it is only by receiving such feedback that we can strive to improve on the service and the quality that we offer our guests. I only wish that you would have brought your concerns to us during your stay, so that we would have had the opportunity to try and make your stay more enjoyable. We are currently running a reduced lunch and dinner menu due to our supplier constraints as a result of the Covid-19 pandemic, and I can only apologise if this did not meet your satisfaction. We hope to welcome you back soon again to the Best Western Plus Angel Hotel where we can hopefully deliver a more favorable experience for you. Should you wish to discuss your stay in more detail, please do not hesitate to contact me. Many thanks again Best Wishes Jonathan Bonn General Manager

Our room was a little dated, but comfortable and spacious. The Restaurant food was good, and well priced. Staff were all friendly and helpful. The Hotel is ideally placed in the main square, with a 5-10 minute walk to the station, with Bath only a 15 minute train ride away.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear D B Many thanks for your constructive review which we do value. We are pleased to read that overall you had an enjoyable and comfortable stay and enjoyed the food and our service. Many thanks again and we look forward to welcoming you back soon. Kind Regards Jonathan Bonn General Manager

Lovely hotel and facilities. Excellent experience for a two night weekend stay. Staff were friendly and the rooms were excellent. Very warm but a fab was provided. Quick service from staff during every interaction

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear aabrownbird Many thanks for your positive review which we will share with the team. We are all pleased that you you had an enjoyable and comfortable stay and enjoyed our hospitality. We look forward to welcoming you back soon again to the Best Western Plus Angel Hotel. Many thanks again Best Wishes Jonathan Bonn General Manager

Our room on the ground floor was quite dark but served its purpose for a place to sleep, albeit the walls and ceilings were thin and were not very efficient at muffling noise from other guests walking around and above. We didn't fancy the limited 'pub grub' menu offered by the hotel so ate elsewhere, apart from breakfast which was just about acceptable (but lukewarm at best). The swimming pool was the hotel's saving grace and although small was warm and clean. The front of house staff were young and, although willing and pleasant, were clearly lacking in experience. This was evident in Reception, the bar and in the restaurant. Our first impressions of the hotel were favourable but it could do so much better.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear HeRo71 Thank you for your review. We would like to apologise to you for not exceeding your expectations during your recent stay at our hotel. We value your feedback as it is only by receiving such feedback that we can strive to improve on the service and the quality that we offer our guests. Your feedback has been shared with the team who are all relatively new and are in training, due to the long lockdown period. As we are still in the process of coming out of a National Pandemic we are all doing our best to ensure that our guests have a good and positive experience, given the many challenges and obstacles we are facing daily. We hope to welcome you back soon again to the Best Western Plus Angel Hotel where we can hopefully deliver a more favorable experience for you. Many thanks again Kind Regards Jonathan Bonn General Manager

Large spacious room. Bathroom very large needed a few bits of maintenance and detailed cleaning in areas not totally viable. Room very warm dont know why but fans provided. Restaurant soleless and the most unusual chicken supreme I've ever eaten was served ...it was more like a roast dinner but it was tasty if even not what I was expecting and too late to change. kitchen closed at 8.45 PM...very inexperienced staff in general in the hotel serving and reception.....noisy road.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Brighton56 Many thanks for your constructive review. Please do accept our sincere apologies for not meeting your expectations on your recent stay at our hotel. We value your feedback as it is only by receiving feedback both positive and negative that we can strive to improve on the service and the quality that we offer our guests. Your comments have been shared with the team who are all relatively new and are in training, due to the long lockdown period. As we are still in the process of coming out of a National Pandemic we are all doing our best to ensure that our guests have a good experience, given the many challenges and obstacles we are facing daily. We hope to welcome you back soon again to the Best Western Plus Angel Hotel where we can show you that we have taken your comments on board, Many thanks again Kind Regards Jonathan Bonn General Manager

Had booked 4 rooms a few moths ago for the weekend of a family wedding nearby. The Atrium entrance from the car park was a good first impression and the courtyard going on to the Reception looked pleasant enough, though lacking a bit of tlc (discarded used crockery, no colour apart from a few roses) Our room was on the fisrt floor - not a great problem for us but no lift, so if you had a large suitcase it might be a struggle. No offer of any assistance from the staff. Swipe card key had to be used for not only the bedroom but also the entrance door to the corridor of rooms. Our room was the first one by the entrance door whose 'soft closing door' belied its title: every tine a guest used the card, there was a huge bang which woke us up more than once, especially late at night and first thing in the morning. Another one of our rooms was on the ground floor at the side of the courtyard: the walls, ceiling and floors were paper thin and the noises from other rooms was a constant annoyance. Another of our rooms was a famliy room which was OK but there was no distancing between where the children slept and where the parents' bed was so once the children were asleep, lights had to be off so as not to disturb them. The other room had a put u up bed for a five year old which was so uncomfortable and squeeked at every move the child made that she couldn't get to sleep so slept in her parent's bed instead. This bed was very uncomfotable - described as like sleeping on the woodedn slats of a bed with no mattress. The room on the ground floor had a fault with the door which was not lockable. When informed of the fault the staff let slip that they had had trouble with it for several weeks and usually they had been able to do a temporary repair! To give her credit, she went up and temporarily repaired it again. Until the next time! Our room was pleasant enough and had all that required and the bed was very comfortable. the windows, however, were in a very sorry state of repair and cleanliness, I have to say. I took a photo of them as I couldn't believe a hotel belonging to Great Western would be happy to see such disgusting dirtiness. We had initially booked for us to eat in the restaurant although the menu was very restrictive and very unimaginative. We met in the bar on the first evening and we were all excitied about the extensive selection of GIn cocktails menu and went to order- every one we asked for was 'not available' and I actually got to my third choice before finding one they actaully could serve. But even that was wrong- I ordered a Whitney Blood Orange cocktail and when it came, it was served with 2 huge slices of lemon and had absolutly no colour or taste of orange! But I wasn't prepared to spoil the evening by making a fuss. So we decided that, based on this experience, we would give the meal a miss in the hotel so cancelled it and had a delightful meal a few minutes walk away. The breakfasts were really not very tasty or pleasant as far as the cooked breakfast options went. Nothing was even luke warm by the time you sat at your table and the bacon and scrambled egg was devoid of any flavour. The coffee was bitter; the patries were lovely but in short supply so one was lucky if one managed to bag one quickly before they all disappeared. As a Great Western PLUS hotel, I was hugely disappointed in the experience of staying at The Angel and yet, it could be so much better with not a lot of extra effort. The staff were very accomodating and tried very hard to be professional. Give me a month and a small budget and I think even I could make improvements so that the hotel could be proud to be a PLUS Great Western Hotel.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear davidwT9165DZ Thank you for your constructive review which you posted on trip advisor. I would like to apologise for not meeting your expectations on your recent visit to the Best Western Plus Angel Hotel. This is most certainly not the high standards which we strive to achieve and we are doing our best, considering the challenges we are facing coming out of a National Pandemic. We pride ourselves in our high standards and good customer service so I am sorry if we failed to deliver on this occasion. I only wish that you would have brought your concerns to our attention during your stay, as then we would have had the opportunity to make some of your concerns right and your stay more comfortable and enjoyable. I was however pleased to read that you found our staff accommodating and professional. Please do accept our sincere apologies once again and please do give us another opportunity to give you a superior experience. Should you wish to stay again, please do contact me directly at the hotel and I will ensure that we look after you. Please call the hotel on - 01249 652615. Should you wish to discuss this or any other matter, please do call me at the hotel. Many thanks Kind Regards Jonathan Bonn General Manager

The hotel was superb, excellently placed for the English civil war weekend I was involved in at Monkton Park, the staff were superb and the room was stunning. Highly recommended. Can't wait to return in July next year when we return for a major event

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear chrisK5476VY Many thanks for your very kind review which I will share with the team. We are all pleased that you you had an enjoyable stay with us and we look forward to welcoming you back when you return to Best Western Plus Angel Hotel. Many thanks again Best Wishes Jonathan Bonn General Manager

Stayed for one night at the weekend. Firstly the staff were helpful and the breakfast staff extremely cheerful. We travelled with friends and booked 2 rooms, one for ourselves and one for them. We arrived together and I was amazed at the difference between our rooms. We were in Sutton, and what a disappointment. Forget the beautifully appointed rooms shown in photographs and prepare for a tiny room, thick dust on the back of the bathroom door, the television mounted over the mirror, tea making facilities on the top of an old wooden table and a hole in the ceiling. Please see my photos. As we were only there for one night we put up with it. Would we return here, not in a million years.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear EnglishMummahen Thank you for your review which you posted on trip advisor. I would like to apologise for not meeting your expectations on your recent visit to our hotel. This is most certainly not the high standards which we strive to achieve. We pride ourselves in our housekeeping standards and I am sorry if we failed to deliver on this occasion. I only wish that you would have brought your concerns to our attention during your stay, as then we would have had the opportunity to make your stay more comfortable and enjoyable. I was however pleased to read that you enjoyed the service and our hospitality that was provided to you. Please do accept our sincere apologies once again and please do give us another opportunity to give you a superior experience. Should you wish to stay again, please do contact me directly at the hotel and I will ensure that we look after you. Please call the hotel on - 01249 652615. Many thanks Kind Regards Jonathan Bonn General Manager

We stayed two nights at the Angel Hotel, Chippenham as part of a long weekend where we took in Newark Park and Stourhead - Both a little distant from the hotel but well well worth the travel The hotel booked as a package with Prosecco via Great little breaks delivered good value the hotel staff were friendly and helpful delivering a warm welcome The room was clean and comfortable and dog friendly- importantly with a classic car the carpark accessed at the rear of the hotel was good The pool was a real Bonus as it was clean and safe – was good to go be swimming again after the lock downs We ate in the hotel on the first night where the menu is pub grub but well presented the second night we ate at Thai taste – very good Breakfast was both good and generous with a wide choice from the hot and cold buffet Will use again the next time we are in the area

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear janmaypa Thank you for your review which you posted on trip advisor. We are very happy that you had a good stay with us and enjoyed our service, food and facilities. Many thanks again and we look forward to welcoming you back sometime soon. Best Wishes Jonathan Bonn General Manager

A very pleasant stay. The hotel was very central. Check in was quick and easy. We booked afternoon tea, which overall was great. The only thing that let it down was that we were given cream cheese to go with the scones instead of clotted cream. The sandwiches and other cakes were very good. We didn't complain as the waiter who served us was totally over run and was trying very hard to get everything right and give us a good experience. The rooms were pleasant. Ours was particularly warm but we had fans. We did have to open the window in addition to this which did allow a lot of noise from the town in. If we return to the area we would definitely stay again and we would also look to stay in other Best Western hotels in the future.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear M4721BEannam Thank you for your constructive and favorable review which you posted following your recent stay at The Best Western Plus Angel Hotel. We are pleased that overall you had a good stay with us. We were disappointed to read about the mix up whilst having afternoon tea and we sincerely apologise for our mistake. We only wish that you would have brought this to our attention at the time so that we would have had the opportunity to correct this. I have shared your review with the team who were delighted that you had a positive experience at our hotel. We look forward to welcoming you back some time soon. Many thanks again Best Wishes Jonathan Bonn General Manager

Nice spacious, comfortable rooms, extremely dog friendly, good gym facility, bathroom/shower excellent. Staff personable and helpful, and accommodated our large party. Restaurant lost them a few marks - food quite disappointing on both nights we ate at the hotel. However, Breakfast was pleasant, with good Illy coffee. Great location for dog walking and trips into town too.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Kitch888 Many thanks for your constructive review. We are pleased that you had an overall enjoyable and good stay at our hotel, but we were disappointed to read that the food at dinner did not meet your expectations. This is most certainly not the high standards that we strive to achieve and we will share this with the team. Your feedback, both positive and negative is valuable to us so that we can continue to improve on the service and food quality that we offer our guests. We look forward to welcoming you back soon to The Best Western Plus Angel Hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

We stayed for one night (husband, two children and dog) The room was really spacious and could not fault it in anyway. The breakfast was lovely and all staff were so helpful. They were also really dog friendly, which was a real bonus. I had never stayed in a Best Western before but I am very impressed and do will definitely stay again

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear JoM613 Many thanks for your review which you posted on Trip Advisor. We are very pleased that you had a good stay with us and enjoyed our service, breakfast and bedroom. We look forward to welcoming you back soon again to The Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn General Manager

We chose this hotel as we were visiting Lacock and Highgrove. Nice modern room in the new annex. The mainly new, young staff were exceptional. The few older ones were very helpful too, though slightly eccentric, which seemed to add to the atmosphere. The breakfasts were fine and the room was very clean and nicely presented. Good value too, would stay again.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear David W Many thanks for your favorable review which has been shared with the team. We are pleased that you had an enjoyable and good stay with us. We look forward to looking after you again on a future stay with us. Many thanks Best Wishes Jonathan Bonn General Manager

My wife and I booked a 4 night stay at the Angel Hotel which is in the town centre Market place but we only stayed one night as it was very warm in our room as temperatures outside were reaching 30 degrees. We were allocated a room in the main building which we were told is 400 years old. The Lowden room on the top floor had a four poster bed and overlooked the main Market place. We had dinner outside in the garden area which was very pleasant . A very nice hotel with friendly staff and we must mention Emma who was on reception who was most kind when we told her that we would have to leave after just one night as my wife was unwell due to the excessive heat.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Les B Many thanks for your very kind review which I have shared with Emma and the team. We are delighted that you enjoyed your stay even though it was only for one night. We hope and trust that you got home safely and that your wife feels better and recovers soon. We look forward to looking after you soon again at our hotel. Many thanks again Best Wishes Jonathan Bonn General Manager

Room was unbearably hot, neat to self closing doors that slammed all night, unable to book evening meal as they had a private party there, nit mentioned when I asked about an evening meal. I was told, "there are places you can find to eat in town" Buffet Breakfast, flaccid undercooked cold bacon, below average quality. Frankly a waste on money.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 527nigeli Many thanks for your review which we were disappointed to read. We do apologise for not meeting your expectations regarding your recent visit to our hotel. This is most certainly not the high standard of service and food quality that we strive to achieve. Your feedback is valuable to us in order for us to continually improve on our existing service and standards that we offer our guests. Once again, please accept our apologies and should you wish to discuss this with me further, please do not hesitate to contact me at the hotel. We do hope that you will come back soon again to The Best Western Plus Angel Hotel. Many thanks Kind Regards Jonathan Bonn

An excellent hotel with attentive, professional staff. clean spacious room [executive] covid rules in place at all times. plenty of parking spaces good tasty breakfast and dinner would definitely recommend a stay here.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Scenic24651074971 Many thanks for your very favorable review which I have shared with the team. We are all very pleased that you enjoyed and had a comfortable stay at our hotel. We look forward to welcoming you back soon to The Best Western Plus Angel Hotel. Many thanks again Best Wishes Jonathan Bonn General Manager

Thoroughly enjoyed my stay with you. Food and drink amazing. Staff very friendly and helpful. My room had no towels which was sorted within minutes. Staff at lunchtime seemed a bit disorganised but was quickly rectified. Would definitely stay again. 8/10 from me.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear RLMC15 Many thanks for your constructive review which has been shared with the team. It is only by receiving feedback both positive and negative that we can strive to improve on the service and the food quality that we offer our guests. We are pleased that overall you had an enjoyable stay with us and we look forward to welcoming you back soon to our hotel. Many thanks again Kind Regards Jonathan Bonn General Manager

enjoyed my stay . staff were polite , helpful and made me feel at home. Equipment in the rooms worked well. . Wifi was excellent. the drains did not smell like some places i have been to. Its located in a quite area.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear dominicjofirisi Many thanks for your review. We are pleased that you had an enjoyable stay at our hotel and that we could make you feel at home. Your feedback has been shared with the team and we thank you for taking the time to share your experience at our hotel. We look forward to looking after you again in the not too distant future. Best Wishes, Jonathan Bonn and The Best Western Plus Angel Team.

Stayed for 3 night's in a 4 poster room. Large room with huge window's. Breakfast very pleasant with hard working staff each occasion. Sat in the garden each evening with drinks, ate evening meal twice; fish and chips very good. We found all staff very helpful and pleasant at all times. plenty of sanitising stations throughout. We were impressed that staff have 'Stepped up' to ensure Covid-19 guidelines are followed. We will stay here again, I would like to pass on my thanks to all staff for making our stay pleasant, safe and enjoyable.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear bettyboop015 Many thanks for your very kind review which I have shared with the team. We were very pleased to read that you had an enjoyable and relaxing stay with us. Thank you again for sharing this with us and we look forward to welcoming you back soon again to our hotel. Best Wishes Jonathan Bonn General Manager

We stayed for week at end of May. Good Covid procedures in place across the hotel including pool and gym. Quality food at breakfast, lunch and evening meal. Room service also available. Our room was clean and comfortable. We used the swimming pool daily. Plenty of parking available too. All staff were helpful, polite and took time to chat. Staff were working extremely hard to ensure we had a fantastic stay at the hotel.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear G1424MFwendys Many thanks for your positive review which I have shared with the team. I was very pleased to read that you had a good stay with us and enjoyed our food and service. We look forward to welcoming you back soon to The Best Western Plus Angel Hotel and if I can be of any further assistance, please do not hesitate to contact me. Best Wishes Jonathan Bonn General Manager

Arrived early after the hotel had had a busy weekend so no early check in available so we enjoyed high tea in the beautiful garden along with a glass of bubbly. On check in our room had everything we needed. As COVID protocols were being followed there was no housekeeping service for the second day but the hotel provided a goody bag of essentials outside our room in the morning to top up teas coffees and toiletries. Dinner was tasty but the menu was limited, we were happy with our choices. There is an excellent bar and drinks can be taken in the garden also. We felt bar prices were very reasonable. Breakfast was comprehensive and well organised due to very efficient staff working very hard. Staff were very friendly and helpful but always busy. Nice to chat with the GM who is very hands on and also very friendly and genuinely concerned about guests comfort. Chippenham was very quiet in the evening but we got the train to Bath ( 10 mins to station and a 10 minute journey) which was fun. Would happily return.

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear welshtrav Thank you very much for your kind review which the team and I appreciate very much. We were very pleased that you had a good short break with us and a positive experience at The Best Western Plus Angel Hotel. Your feedback is important and valuable to us, as it is only by receiving comments both positive and negative that we can hope to improve on the service and quality that we offer our guests. You will be pleased to know that we are currently working on new menus for our restaurant and bar, so hopefully when you return to us, you will see the positive changes we have made. It was an absolute pleasure to have met you whilst you were staying with us and we look forward to seeing you back soon again. If I can be of any further assistance, please do not hesitate to contact me. Many thanks Kind Regards Jonathan Bonn General Manager

The reception staff were outstanding really welcoming I made a mistake with my booking which they rectified and were really helpful Breakfast was cooked perfectly and all the staff although really busy very attentive Room was really comfortable and spotless

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear 95kimb Thank you very much for taking the time to write a review. We were very pleased to read that you enjoyed your stay at our hotel and I have shared your positive review with the team. Many thanks again and we look forward to looking after you again in the future. Best Wishes Jonathan Bonn General Manger

We spent last weekend at Best Western Angel Hotel and have nothing but praise for both the hotel facilities and the staff who really go over and beyond in making you feel comfortable and welcome. Our twin room was warm, cosy and toasty with a good strong shower and piping hot water. There was a kettle and tea bags also which was a welcome treat. The breakfast was first class. I had the full English and my friend had the continental and there was plenty food to keep us until lunchtime. The bar looked so welcoming as well as the outdoor seating area but we were tired after our days walking that we didn't try it out but would definitely try it if we stayed again. Loved it !

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear Onelifeliveit Thank you very much for your very positive review you posted regarding your recent stay at The Best Western Plus Angel Hotel. We were very pleased that you had an enjoyable stay with us and thank you very much for taking the time and trouble to share your positive experience with us. I have shared your feedback with the team who were delighted to receive it. We look forward to welcoming you back soon to our hotel and if I can be of any further assistance, please do not hesitate to contact me. Many thanks Best wishes Jonathan Bonn General Manager

We used this hotel as Covid restrictions were been lifted, the hotel staff were very good and conducted there work in a safe manner. The breakfast was very good with a large variety of food. Every thing was run according to government Covid rules

General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Dear GR1FFs Many thanks for your review which I have shared with the team. We are glad that you enjoyed your stay at our hotel and we were pleased to read that you were happy with our food and service provided to you. We look forward to welcoming you back soon to our hotel and if I can be of any further assistance, please do not hesitate to contact me. Many thanks again Kind Regards Jonathan Bonn General Manager

Stayed for two nights after lockdown. The excellent room was in the newer block next to the car park. Used the excellent swimming pool each morning. There is an attractive courtyard area which we did not take advantage of due to the poor weather. The breakfast was very good although there was only one person (who did a great job trying to keep everyone happy!) serving on the second morning. The big disappointment was the basic dinner menu so we chose to dine elsewhere. We were told that the new chef would be arriving that day and a new menu was expected. There are few quality restaurants in Chippenham and one day we decided to eat in Bath when we were there for the day. Overall it is a good base for visiting places in Wiltshire such as Lacock and the train to Bath only takes about 12 minutes.

What a lovely hotel and amazing friendly staff The hotel is centrally located in Chippenham - the parking is at the back of hotel - you walk past a swimming pool and Fitness room which looked very inviting - through a pretty courtyard into the main reception The staff are very friendly and welcoming and nothing is too much trouble You can get to the Main Street though the front door Plenty of hand gel and everything COvId secure If you are going to Chippenham or the area this is the hotel to use

We booked a room at this Hotel as the Government guidelines quoted Christmas Day only to socialise with family and friends. We would normally stay over at our daughters in Chippenham, but were unable to this Christmas Day as no overnight staying allowed. We booked this Hotel last minute as it was walking distance from our family. We were allowed to check in early(thanks Millie) we were welcomed warmly by the manager Jonathan,who escorted us to our room.our room was very well equipped from toiletries to hostess tray and ironing board and iron should we need it. To compliment these items there was an extra electric heater and a fan. I have never been in a hotel room where everything was so readily available. The beds were very comfortable, with white bed linen. And finally the bathroom there was a big walk in shower, heated towel rail, fluffy white towels and very nice toiletries. We felt very welcomed and very much at home. The following day our breakfast was full English with tea and coffee all made to order. The public areas looked clean and tidy, there was outside seating which would be great in warmer weather. The swimming pool looked fabulous, but we did not have time to use it. So Thank you Jonathan, the chef that cooked our breakfast and our waitress this morning. We would recommend this hotel to friends and family and we look forward to staying there again.

Stayed in a twin room, beds very comfortable and shower was the best I have ever had in a hotel. We had slight issue with a broken toilet but the manager was more than helpful and moved us straightaway to a new room when realised it needed a new part. The whole hotel was very clean and all the staff were very helpful and seemed to enjoy being there and talking to the guests. The gentleman on the bar had a amazing knowledge on cocktails and had lots of praise for how good they were. Would definitely be going back again.

Lovely surprise when we walked through the car park through the inner courtyard to reception. What a lovely hotel. Everything very clean and modern and spacious, including our room. The food we had for dinner was delicious. Perfect location for us to use as a stopover , but we plan to return to use as a base to visit some of the delightful surrounding area and look forward to being able to sit in the courtyard of a summers evening with a glass of wine.

Great location (easy to get to bath and longleat) Excellent amenities, breakfast and staff All rooms recently renovated. Fantastic Covid precaution in place Hotel will price match online prices then add on things at a better price such as breakfast and longleat tickets

Enjoyed our mini break away. Nice hotel although I feel that the rooms we stayed it could do with brightening up. Very dull and dark. Breakfast was ok. Staff very friendly and accommodating especially under the circumstances. Shame about the pool being closed throughout the 2 days we were there. Right in town centre. Walking distance to bars and restaurants although you may need to book in advance like we did due to Covid. Drinks a little pricey in hotel, but I suppose that's to be expected. Overall happy with stay and would stay again. Would probably just upgrade our room next time. Need to point out that the man I can assume is the manager of the hotel is lovely. Very polite, and engages well with guests.

Stayed here for 1 night on the romantic getaway deal and Wow we were blown away with this lovely hotel! we were upgraded to a superior 4 poster room and we can quite honestly say that it was the nicest room we have ever stayed in. The staff were lovely and helpful even though they are clearly new to their jobs which resulted in a little mix up with our evening meal where the incorrect meal was delivered to the table resulting in an extra wait for food, but when the food arrived it was delicious as was the breakfast in the morning. We are definitely going to stay again and would recommend this hotel as it is great value for money.

Had a lovely meal and fantastic service from Emma the host and Manager Jonathan. Highly recommend. Surroundings were pleasant and food served within good time. Emma is a diamond and should be utilised as her personality is ideal for customer contact.

Pleasant stay in an unoriginal hotel with slightly dull decor. Staff were friendly and helpful. Very disappointed pool was closed as we especially booked this hotel because of its facilities. The best part was the breakfast; good portions, well presented and tasty.

We first stayed at The Angel a few months before lockdown, and decided to revisit after a previously excellent stay. Please to say that standards have not slipped and we had a very enjoyable second stay. Location is great- right in the centre of town (a 10 minute walk to the train station) but no issues with noise at night surprisingly. The car park is large and we had no issue getting a space. The hotel seems to be dealing very well with all Covid restrictions and precautions, and we felt safe and comfortable throughout our visit. The leisure facilities are now open (although we did not have the time to use them) which is a nice touch. Plenty of hand sanitizing stations dotted around the hotel and polite reminder notices to wear a mask, but nothing onerous or nagging in any way (a balance which some other hotels seem to be struggling to achieve). Tables in common areas had been blocked off to allow distancing but had been done in a way that didn't feel too noticeable. Our room was clean and well appointed. Large flat screen TV, comfy bed and large fluffy full-sized bath sheets (not the dreaded tiny towels that you get in some hotels). We were staying in the main part of the hotel which is full of character. It's an old building so some wear/tear, and less than perfect decoration is to be expected. Tea and coffee facilities provide (although with paper cups rather than mugs in the current climate) along with a hairdryer, ironing board, iron. To the hotel's credit, they have thought of most things that you could possibly need for a short break. We stayed on a dinner, bed and breakfast which is superb value. No complaints regarding the food, other than a disappointing stingy mezze starter, but maybe we were just being greedy! The evening menu is simple but tasty, and the £25pp spend was perfectly adequate for 2 courses. Breakfast is now a la carte affair rather than buffet, and service was quick and the food piping hot. As usual, every staff member that we encountered was friendly and helpful. We requested the room that we had stayed in during our previous stay and the receptionist went above and beyond to try and secure the room for us (which sadly wasn't unavailable, but we did book last minute so it's to be expected). The servers at dinner and breakfast were unfailing pleasant. Thoroughly recommend The Angel for a short break in a pretty market town.

I stayed here for a few days. The hotel lovely and comfortable, staff very pleasant and helpful. The Hotel was central to everything. From the hotel i traveled to Bath, lacock, Castle comb,Swindon outlet center. Food was lovely, parking great

We thoroughly enjoyed our stay at the Best Western Plus Angel Hotel and would highly recommend this hotel to others, The room & hotel was clean and inviting and they had carefully considered all social distance measures within the hotel given the circumstances with COVID. The hotel staff on both the reception & in the restaurant/bar area are a true credit to this hotel & we found them all to be very personable, friendly & attentive during our stay. The food options were varied & delicious we decided to stay and dine in the hotel comfort for both nights during our stay instead of venturing into town. We were impressed to see they had also put COVID precautions in place for their fitness and pool areas offering guests bookable slots to avoid over populating the areas. All in all a very pleasant and enjoyable stay with plenty of local amenities just outside the door, we look forward to returning again in the near future.

There was so much noise at this hotel negating the one thing they should be providing, a good night's sleep. From the clanking of the laundry room to the constant dripping and gurgling of a leaky gutter, I did not have one full night of rest. Not sure of their policy, but allowing guests with yapping dogs in inexcusable. Obviously the guests will leave the dog in the room, and it will whine and bark until the owner returns. The gym was booked up (limited slots due to Covid-19) all most exclusively, but they allow external patrons to use it, surely guests whom are paying for that benefit should be given priority over other users. I stayed here a few years ago and it had none of these issues, it's really gone downhill in the past few years.

So I visited with my two children and a friend. We ordered two bacon and sausage sandwiches minus the sausage and paid £2 extra for chips. I had ham egg and chips. My friend ordered grilled chicken and asked to change from chips to a jacket - which was charged an additional cost. So the meals arrive and three were wrong. Two were luke warm and one was cold. I asked for one of the bacon sandwiches to be replaced at it was cold (it looked like bacon left over from breakfast - which was quite a contrast to the other bacon which looked freshly cooked). The waiter came out to say the sandwiches are meant to be cold but he'll heat it up! So why was the other one luke warm?!?!? Seriously who serves cold bacon and sausage sandwiches and doesn't put on the menu that these will be cold! The portion sizes are also tiny! £2 for chips which were the size on a 7yr olds fist!!! We were eventually bought cutlery and sauces. One ketchup had been opened and put back in, so was all over the other sauces, which means these had not been checked or cleaned!! The table directions said food would be served to the table next to us but this was not the case and so social distancing is not in place there. I asked to speak to the manager. She came over to say “are you the family who had the issue with the bacon sandwich”. I went into to explain all the issues and the manager tried to say the sandwiches are served cold! I explained they should make this clear on the menu then. At this point I would have expected a manager to be a bit more savvy about dealing with customer complaints but she was defensive and had no solutions. He closing line was: “is there something I can do for you”. I said no we are leaving and I can say hand on heart won't be going back!

Despite friends of ours warning us not to eat here, we decided to give it a go as a last resort. Wish we hadn't bothered. Dirty and poorly managed. Food was very average and staff clearly have no idea. Is this because this establishment laid off all their casual staff before the furlough scheme was brought in?!! We have heard that the bosses are now having staffing issues because they dropped so many staff just to save themselves and to avoid paying wages of long-standing staff. Some serious help needed here to sort out. Definitely one to avoid

Check in 2pm, arrived at 2.50 room not ready. Once granted access we were given the wrong room (double instead of twin). Second room; Toilet not flushing and bathroom door latch hanging off and would not close. Reported this and it was 'repaired' in our absence. On return to hotel at 2350 door was locked and bell broken. Notice was on door with phone number to call. Rang number until it dropped (10 mins of trying) and a member of my party banging on door trying to get attention of anyone. To add insult to injury it was raining. Eventually someone arrived to let us in. When we returned the toilet appeared to have been fixed and latch not hanging off the door but it still would not close properly. Next morning needed to leave early and discovered towel for only one person and to our horror the toilet was not working again. Ended up flushing toilet with shower attachment due to our timing issues and shared a towel ! We told reception of the issues upon checkout but not impressed with the repsonse. We have stayed here before with no issues so severely disappointed with this visit. Other members of our party also had problems with non flushing toilet and they will be complaining to hotel as well.

We thought we'd take advantage of the gov't 50% discount on eating out. Other venues fully booked so we chose the Angel on walking past. Paid too much for 2 feeble meals. Even at discounted rate very poor value. No real effort made to impress. Never again.

The hotel room was nice but the service was not good we had no welcome letter on arrival we also was not informed our room would not be cleaned during our stay so anything we needed we had to go and ask our self for clean towels etc

This hotel clearly has no idea of how to clean a room. Firstly we got a room they clearly do not feature on their photos. We noticed very early, layers of dust 1 cm thick. On using toilet the handle became loose. Raised complaint as we went out for evening. On return handle appeared fixed but no attempt to clean dust. Raised matter and they said they would deal. On returning to room dust had been moved around with dry cloth and all over floor and in sink. Raised matter again and night watchman did 30 mins cleaning and we were given a single whisky for inconvenience. Used handle of loo and it broke again making toilet unflushable. I went to manually flush it from cistern and raised lid to see absolute filth. On checking out they tried to argue until I said I had photos and to their credit they waived cost but since have refused to offer compensation except a return visit to same hotel. As if we'd go back there. When looking at photos please do zoom in. Would you stay here. The room was named ‘Norton'. Ample opportunity to resolve matter but declined to offer further. I will be contacting health and safety. On checking rest of room virtually all surfaces were dusty. They even had a Covid19 leaflet about they value hygiene. Disgusted. There were more photos but can only post 10.

My husband and I visited Chippenham 13/14 March for a meeting with friends. We stayed at The Angel, Best Western Plus Hotel. There was lots of renovations going on, which was easily noticeable on entering the hotel from the car park as the smell of paint (I believe) and huge pile of cardboard boxes were in the foyer. Other than that it looked very nice. We were greeted by reception staff with a cheery smile and we were allocated a room. The beautiful staircases were typical of an old building, wonky with character. We found our room and were completely surprised at the huge bed that had curtains to make it look like a four poster. The room was in 2 sections and the other end had a Lounge area with a fireplace. The room was nicely decorated with a large wardrobe, dressing table/desk, sofa, tea/coffee making facilities and a lovely large bathroom. The food in the restaurant was good and the staff were very accommodating. I would definitely stay there again and look forward to seeing it when the renovations are complete.

We arrived on Saturday 14th March for a one night stay. We were lucky enough to be able to check in early and found reception a breeze to complete and then headed up to our newly refurbished room (305). Yes the hotel is being refurbished, but it had no impact on our stay. The room, a lovely large bed and well lit and lightly decorated. The bathroom was fully refurbished with a nice waterfall power shower and lotions and gels (I forgot mine). Tea and coffee making facilities were a plenty. The main bar was adequately stocked and served our needs prior to dinner in the restaurant. James in the restaurant was excellent. Showed us to our table had we ordered the sausage and mash and a mixed grill. Followed by a chocolate brownie and cheese board. Both meals were lovely and we retired to our room to enjoy a lovely nights sleep. Breakfast was served in the same restaurant as dinner. We enjoyed cereal and coffee after ordering our full English selection. Jenna served us at breakfast and was very polite and an excellent member of staff. WiFi was strong enough to allow all forms of social media to be used. Excellent location. Great staff. Happy to return.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Gibbo211, Thank you for your 5-Star review and lovely comments about your recent stay with us. I will pass your warm sentiments onto the team members you mentioned along with my congratulations and thanks. It is always a pleasure to read reviews such as yours and I'm sure the team will be as delighted as I to hear how enjoyable you found your stay. I hope we can welcome you back again soon. Kind Regards, James

Arriving at the hotel to pick somebody up, I was taken into the function room where I discovered by kids had planed a surprise 60th birthday for me. It was a fantastic night. Kerry, the manager that evening and her team did a fantastic job looking after us. We had a buffet and I received so many compliments from my guests about how lovely the food was, so thank you to the Chef. My children booked the resident DJ Gary he was also brilliant. As my family came from all over the country they were also staying at the hotel, I'd also had a room booked on my behalf and it was lovely. My mum told me the next morning that it was the best nights sleep she'd had in years. We all enjoyed a leisurely breakfast together the next morning which was served as a buffet. It was amazing and much needed after a few to many cocktails. Before checking out we all enjoyed a swim together in the pool. I've attended functions at The Angel Hotel before, most recently their Abba night at Christmas which was also brilliant, and would not hesitate to recommend the hotel to family and friends.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear bronwenr2020, Thank you for your 5-Star review. It's always a pleasure to read comments such as yours and hope we can continue to welcome you back to the hotel with the same exceptional service in the future. Kind Regards, James

Normally stay here and very good but hotel under renovation which wasn't aware of. Room very cold even waiter from room service said how cold it was . No remote for over 3hours attic room with no blind or curtain bit uncomfortable but will come back as not normally like this.m

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Newbury96, Thank you for review, I'm sorry that we did not meet your expectations on this occasion. My apologies that you found your room to be cold, there is heating throughout the property however if this was not operational during your visit I do wish you would have notified our reception team so that we could have rectified the issue. All of our bedrooms have blinds or curtains even our ‘attic' rooms I'm sorry if this was not immediately apparent during your stay. I was pleased to read that you will be staying with us again in the future and urge you if you are dissatisfied with any aspect of your stay to let the team know during your visit so that we may offer a solution. Kind Regards, James

Myself, my Daughter and my partner went for a booked meal for my birthday, having never been to the hotel before we were somewhat disappointed to find that it wasn't a nice dining room as expected but a cafe serving spaghetti hoops and burgers, I was not a happy bunny! I'm afraid we left without ordering and went somewhere else If you are expecting a hotel style meal this is not the place to go

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jayne H, Thank you for review my apologies that you left dissatisfied. I am slightly perplexed by your comments as the hotel does not serve spaghetti hoops. I can therefore only conclude that your review has been erroneously posted to the wrong property's page. I do hope in light of this you will remove your review. Kind Regards, James

Pre booked to meet friends for a lunchtime meal, unfortunately we were not warned that they are undergoing renovations at present. I'm sure they will result in a better overall facility, but at present, diners are relocated into a pretty soleless function room. had we known, we would have delayed our visit until the works are completed. On the other hand, the food was good value and very tasty, pretty standard fare which suited our needs. One minor issue, when ordering drinks from the table, we requested a small orange and leomonade for my wife which arrived in a 'pint glass'. I explained that we asked for a small measure and was informed that 'it's how it comes'! I returned it and asked for it to be put into a smaller glass, even a wine glass, my wife can hardly lift a pint glass! We're not often in the area but if we are, I'd probably use Trip Advisor and find an alternative venue.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear thomasnicholask, Thank you for your comments on your recent visit. I'm sorry that your visit was negatively Impacted by our current refurbishment works. Despite your accretion that you in future you would find an alternative venue, I hope you will reconsider and visit the property again once our refurbishments are completed. Kind Regards, James

If I had been made aware of refurbishment I would not have stayed. Woken early by the works, room stank of paint and silicone sealant. Breakfast room next to building works and continuous sanding from the moment we sat down. Workmen set the alarm off so we all had to evacuate. Not peaceful or enjoyable this time.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear dorsetweddingdj, Thank you for supplying your feedback on your recent stay with us, please accept my sincere apologies that we failed to exceed your expectations on this occasion. I'm very sorry that the hotel's current refurbishment works impacted your stay so negatively. Once these are complete I hope you will consider staying with again and have a superior experience. Kind Regards, James

We went for a Valentine's meal and an overnight stay with breakfast. The hotel is being refurbished and we were on the top floor of the new block nearest the car park, which is separated from the main olde part of the hotel by a pleasant courtyard with flagstones, gazebo for smokers, etc. There was a wedding reception going on with a disco. We used the gym and pool in our building although the water could have been warmer! The main meal in the picturesque hotel was chef cooked, not out of a freezer, served by knowledgeable staff. The front of the hotel is at the end of the High Street, very hand for the town's Saturday market leading down to the riverside park.

We came here with a group of about 20 people for a Christmas Lunch. The lunch cost £22 for 2 courses plus a mince pie and coffee. We chose to have a starter and main course and although the starter was ok, the Christmas dinner was the worst l have ever had. I'm sure the turkey was processed meat and the sprouts were frozen. People who'd ordered the beef said it was so rare and tough that even if they'd managed to cut the meat, they couldn't chew it. The service was so slow, we gave up waiting for the coffee and mince pie. As l'd heard that the hotel had recently had a new manager l thought it was only fair to contact him first before writing a bad review. I emailed him on 27th December but have still not had a reply. Chatting to a group of friends about it, one of them said that she had also emailed the Manager to complain about a lunch she'd eaten there. He had not replied to her either. This is not the way to run a hotel/ restaurant. Several people l have chatted to in the town say the standard of the food and service at the Angel Hotel has deteriorated over the past couple of years. It's such a beautiful hotel with a lovely ambience in a prime location. What a shame that the management are not listening to customer's comments.

We booked and stayed here as if was my father in laws funeral and the hotel was within walking distance of where the wake was held .the reception desk was not obvious looked a bit like a point of sell area not a reception desk .but reception was to the point with clear information and polite .we had the last room left and it was disabled friendly which was handy as I recently had a hip replaced .the room (104) was in the new part of the building through an uneven slippery courtyard pretty in the summer but a tad dangerous in winter for elderly or myself having to be careful of tripping , the room was very clean with safe ,iron and board,hair dryer Wi-fi and tv tea coffee making etc the bed it's self seemed to be just a standard double !would have been nice had it been king sized .the bathroom was large with disabled toilet but strangely a shower over bath it did have grab bar but can't understand why not a walk-in shower I found it difficult to get in and out safely also the on off tap for the shower/bath was missing leaving a rusty wing nut to use !the hotel is being refurbished but we weren't told this on booking so when I came back to the room at after 5 the workmen were still there and there was a bit of noise from outside the window in the room didn't totally close and we found the workmen stood just outside the window to smoke which came in through the window not pleasant for a non smoker !!! Also the same this morning at 8am as they parked their van close to our window and we had their early morning banter !!!! I totally understand work has to been done but we paid £150 the the night and that didn't include breakfast !!! Not really worth the money I think but hey ho .on checking out we were asked had everything been ok and I did mention the early wake up at 8 am by the workmen and the staff did apologise ,I think that at £150 fit the night and it's a best eastern plus I would have had a more luxurious room and stay .we wont return there again .you need to up your game best western .

The staff, on reception, restaurant and breakfast time were very helpful and welcoming. The food was enjoyable, restaurant prices not too bad, although if breakfast hadn't been included in the booking deal, I would not have paid the £12 plus for it, as there are very many cafes in the town catering for breakfast. The hotel is very well placed in the lovely town of Chippenham. The older rooms of the hotel could do with redecoration, as they are looking tired, but other than that we thoroughly enjoyed our stay, and would definitely stay there again.

Initially the hotel looked good, central location with plenty of parking. I had booked an executive room as it was the same price as the double but with much more space. However, when I went to get in to bed, I found specs of blood all over the bedding and, on closer inspection, you could tell from the creasing that the bedding had not been changed since someone had slept in there. I called reception who said they would send the duty manager but after a 15 / 20 min wait I had to call again. Eventually the duty manager arrived, inspected the bedding, agreed with me and took some photos. She then said she would change the bedding, I was a bit miffed that I was not given a new room but would the bedding have been clean if I had, plus it would mean packing all of my stuff so I accepted this as I new it would be clean sheets. She then went to get the bedding but one of the sheets was the wrong size so another wait while she got another. Even this would not fully fit the bed and left a worn and scraggy mattress cover on show but I just wanted to get in my bed. When the duty manager was leaving with the dirty sheets I made a comment about what they would do and was told she would forward the pictures to her manager as they contract out the cleaning. The next morning on check out I asked for the GM but was told he was in a meeting. I explained what had happened and the receptionist said she knew all about it and a £20 discount had been applied. I said this was inadequate to which she replied this was all she was authorised to apply (not sure why the GM hadn't done more at this stage to be honest). I was then given the GM's contact details if I wanted to raise this further. Instead I contacted the head office (Legacy Hotels) instead with my detailed complaint. I received an apologetic e-mail saying they have forwarded my complaint on to the GM of the hotel for a response. 5 days later I had no further communication so I contacted head office who replied the following day apologising I had not heard from the GM they will contact him again and I will hear from him soon. I understand they contract out the cleaning / bedding etc but it is the hotel that rents out the rooms and takes our money so it their responsibility to have rigorous checks in place to ensure any third parties are doing their job correctly. More over, if I was the GM of this hotel I would be mortified that such a thing had happened in my hotel that I would have instantly wiped the bill and offer a full refund, I would also have told the receptionist to call me from my meeting when the guest arrived to check out so I could apologise personally. At the very least I would have responded to any formal complaints by email.

The staff were really helpful and pleasant. My room was a good size, as was the bathroom. However it was dark. It had those old energy saving lamps that take time to warm up and then only give out the equivalent of about 25watts. The bed was comfortable and the room quiet. The only window was a roof light. There was a ladder in the corner which I assumed was for means of escape in case of fire, but if the idea was to escape through the roof light I could not work out how to open it had there been a fire. The restaurant was of the beer-battered cod or char-grilled things type. At breakfast hot food is to order and generally comes quite quickly, but allow time if you are catching a train. The station is walking distance, but the last bit is uphill.

This was the worst Christmas coach trip we have ever had. We were with a D.J. Thomas coach party. We endorse everything that Jeff Morgan has said in his review. It was absolutely dreadful and this I think sums up the opinion of everyone on the coach. Visit Chippenham again yes!. The Angel Hotel? not even for the proverbial pension.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 142alang, Thank you for your feedback on your stay with us. Please accept my sincere apologies that your stay failed to meet your expectations on this occasion, as we appreciate guest feedback, both positive and constructive. Please be assured that all guest feedback is shared with the operational management team at the hotel, so that we may attempt to minimise any further feedback of this nature. Myself and the General Manager were both present throughout your stay and do so wish that you had taken the opportunity to speak with us at the time as we received no adverse feedback on the day. The first we were made aware of any negative impressions on the hotel was Boxing Day night leaving the team no opportunity to rectify these issues. Once again thank you for your review. Kind Regards, James

We had a very good time at this event. The ambience was fantastic, lovely novelties on the tables, tasteful decor. The food was brilliant, nothing we didn't enjoy. The staff worked very hard to ensure that everyone was served at same time. Fun dancing after the meal. My husband enjoyed playing his bagpipes at midnight to welcome in the New Year. My son and his girlfriend really enjoyed the bacon sandwiches at 1pm. Only negative was breakfast the next morning which I think was a bit overwhelming for that staff, as in the number of people. Otherwise, great night. Thank you

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear naianiretak, Thank you so much for your 5-Star review. On behalf of the entire team please thank your husband for his contribution to our New Year's celebrations. I'm really pleased that you and your family enjoyed the festivities. I hope we can welcome you back again for New Year 2020/2021. Kind Regards, James

Walked in for dinner, and was greeted by polite, pleasant staff. VERY roomy accommodation, with plenty of comfortable lounge seats. A good sized restaurant with antiques and wooden beams. Food excellent, and service was excellent. Will return, and recommend.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear bobnsuebudden, Thank you for your review I was very pleased to read that you had a pleasurable stay. It is always a pleasure to receive reviews of this nature and I am sure the team will be delighted with the feedback.Keep an eye on the hotel's social media as we will be introducing our new menu soon for our guests to enjoy. I hope we will have the opportunity to welcome you back again in the near future. Kind Regards, James

Decided to give the Angel another chance and on this occasion we were not disappointed. Our room was fantastic and very comfortable. Staff were helpful, friendly and polite. Swimming pool temperature was very welcoming, lovely and warm. We enjoyed a tasty sandwich too and optional chips which were welcome after a long Journey. Courtyard garden is pleasant with bright flowers to brighten up a rainy day.

AWFUL ! Room smelled ,the food was terrible had to go out to eat, Christmas with no where else to go we still walked out of the restaurant the Christmas dinner inedible A nice town, but use a different hotel.

Just got back from a fabulous new years eve gala and stay .We have had a great time bedroom was lovely and clean . Gala food was excellent and very good value for money. Thank you to all the staff who looked after us .Happy new year to all at the Angel Hotel . Amanda Cooper.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Amanda Cooper, Happy New Year! Thank you for your glowing review, I was delighted to read that all the hard work from the team at new year payed off and you and your guests got to ring in 2020 as we had intended. I hope we will have the pleasure of your company for the hotel's New Year celebration 2020/2021. Have a great year. Kind Regards, James

We have just returned having spent Christmas at this hotel. The room was reasonably comfortable and clean, and the town very pleasant. The hotel facilities were not really great, and there was not enough room for all the guests and we would have to queue for a table at breakfast. The food was very mediocre, and a big disappointment considering it was Christmas, there was also a lack of it being refilled as it ran out, and when it was gone there was no more. Surly staff did not help. No management!!

room was ok ,but i was woken up by someone in early hours dropping a metal tray full on plates ?? went out to eat in town due to last experience of hotels restaurant service which was poor/ completely messed up are meal .

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear markwhitmore33, Thank you for your review. As a hotel; quality of sleep is one of the fundamentals of our trade and I'm sorry that yours was disturbed in the early hours. Unfortunately I am unable to offer any clarity on the nature of this disturbance nevertheless please accept my apologies. I'm sorry that you felt, due to a previous experience, that you did not wish to dine with us. Please rest assured that when mistakes do happen we do try to learn from these experiences and improve moving forward. I would encourage you during your next stay to visit the restaurant and I am sure you will find it a more enjoyable experience. Thank you once again for your feedback. Kind Regards, James

Was initially disappointed with being put in the annex.I was put on top floor with tiny window no light in room had to use torch to make tea and coffee.Very strange curtain arrangement.Took ages to run bath funny regulatory on bath taps.Breakfast was terrible much better in weatherspoons enough said.Will not return but very clean.I have stayed in better Bestwestern,s which are not rated as plus.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Maesteg6, Thank you for taking the time to review your recent stay. I was disappointed to read that you found the experience less than satisfactory. Please accept my sincere apologies on behalf of the entire team that we failed to exceed your expectations. My apologies that you found the lighting in your bedroom to be inadequate. All of our bedrooms have a number of lights throughout and I can only apologise if these were not functioning or unlocatable. Had this issue been brought to the team's attention we would of been more than happy to assist and rectify without the need to use a torch. Your comments regarding breakfast are the most disappointing section of your feedback. We pride ourselves on our breakfast offering in quality of ingredients and cooking. I can only apologise that you found these to be lacking and will pass your comments onto our kitchen team for their address. I'm sorry to read you will not be returning, I hope this will change and we will have the opportunity to welcome you back and provide a superior experience. Kind Regards, James

Stayed just one night on business and we were very pleased with this hotel. Professional staff, very helpful, and our room was large and well equipped. We didn't opt for breakfast so can't comment on the food. Wouldn't hesitate to go back.

Stayed on 14th December with friends on a deal. Staff helpful, rooms large with very comfy beds and public areas warm and welcoming. On the whole we enjoyed our dinner though felt the dining area was a bit stark. Tablecloths or placemats on the tables would have made a big difference. Breakfast was disappointing. Everything on the hot buffet was running out and not being replaced. Generally we didn't feel there were enough staff on duty to be able to keep things running smoothly. However, we did enjoy our stay and understand the rooms are due a refurb in the New Year

Had a works Christmas party there- food was good, music wss good, staff friendly. We stayed over night for convience - room was clean but could do with a little updating, slept very well, breakfast was a little disorganized, could've been a bit hotter but it was very tasty

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear asa802019, Thank you for writing your review, I was very pleased to read you enjoy your Christmas party held at the hotel. Thank you for your constructive comments regarding our breakfast offering, I will pass your comments to our operational management team to help them to improve the offering for our future guests. I hope we can welcome you back again soon. Kind Regards, James

I totally endorse the comments made by Quest825456, although I cannot comment about the food, as I was so upset and angry at being left to stand around for so long whilst places were found, that I felt I could not stay and went home. Having already stood for some time (1 hour) in the Bar, (eventually having to find a chair from the Dining Room), we then found that 4 of us were left standing like lemons with nowhere to sit in a noisy over-crowded room. it seems that although 24 places were booked and paid for, only 19 places were provided. I eventually resorted to finding a somewhere to sit in the Lounge (on my own)...hardly a festive evening. After waiting for a while, I decided I had waited long enough....and went home!

24 of us paid £30 each in advance for Abba Christmas Party night, when we arrived there were only enough place settings for 19 and it took over half an hour to seat the rest which was done by all of us moving closer together to get the rest of our party seated. Dinner was booked for 8 pm and food finally arrived at 8.50. Soup was cold, beef was chewy, only one very small potato, and we had to start eating before the veg arrived as it took so long our meal was getting cold. Veg was not enough for our table as we had more people than originally and sprouts were inedible. Eton mess was a meringue nest with a blob of cream on top. Had to go outside and serve ourselves with coffee and mince pies. Music blared the whole of the evening so we were unable to talk over our meal. Not enough staff although those that were there worked really hard. Very disappointing. Never been there before and would not go again.

We've stayed at this hotel a number of times over the last 15 years and it's not as good as it once was. The wood moulding in the bathroom needs a thorough cleaning and the room was boiling as we nor the staff could turn down the radiator. The breakfast, although tasty, was a buffet rather than the table service it once was. It's a lovely old building but things like the pictures did not reflect the age of the building - it could be so much nicer and in keeping with its history. However, the reason for the good rating is the staff. They are all so helpful friendly and accommodating, they could not have done more. Best Western must rely on them to improve the guest rating which would be so much lower without them. So thank you to the staff for ensuring we had a good stay.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear susanjholiday, Thank you for taking the time to review your stay at the hotel. I am sorry that you feel the hotel is not the standard that you have experienced on previous visits although I am very pleased to read your positive comments on our team members. We are constantly changing and evolving how we best serve our guests and will use your comments to help us to do this. I hope when you visit again you will have a more favourable experience. Kind Regards, James

I had the pleasure of a tired large and comfortable room in the old section of the hotel for three nights in the best location in town. I was very impressed and enjoyed the room however, a very hot shower requires attention, the cooked breakfast requires TLC before serving, rubberies scrambled eggs, unplesant coffee and make your own toast out of machines is unacceptable. Very expensive wine by the glass and food that was not tasty, not pleasing, and not value for money. I would stay there again however, cost should not be all about the location.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Traveler33734344842, Thank you for providing your thoughts on your recent three night stay at the hotel. My apologies that you felt that the experience warranted a mediocre rating. I'm sorry that you felt that the hotel's food and beverage offering was substandard, all of our guest's feedback is relayed to our operational management team in order to help us implement improvements for our future guests. I'm glad however that you would still return to the property. And I hope when you do you will find your stay to be of a superior standard. Kind Regards, James

I don't understand some of these reviews - parking was easy and explained by the receptionist who was extremely welcoming, our room was very clean and spacious with two comfortable armchairs. We had a package of dinner including bottle of wine with breakfast and the food was excellent. A really varied menu with interesting options. The service was very efficient and quick at both dinner and breakfast. The dining room was airy and pleasant with also a quiet lounge opposite. All in all it was a great overnight stay and look forward to returning.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear jnl2019, Thank you for your 5-Star review and lovely, warm comments. It is always a delight to read feedback of this nature. All of our guest's feedback, both positive and negative, are discussed amongst the members of the team and I am sure they will be delighted to hear your faultless praise. I hope we can welcome you back again soon and provide you with the same great experience. Kind Regards, James

I attended a wake at the hotel following the funeral of a family relative. We parked in the car park and even put a blue badge in the windscreen of the car as my disabled mum was with us. We were not aware that we had to register the car until I phoned the hotel after receiving a £100 fine. It would be so simple for staff to remind customers to register the car. The young lady I spoke to is going to send me a till receipt to enable us to appeal the fine, but as I'm assuming the Angel Hotel employs this parking company I don't see why they can't sort it out!!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 172mat, Thank you for your review. Please accept my apologies that hotel's parking policy tarnished your impression on the hotel. As you outlined the hotel employs the services of ParkingEye to monitor our free car parking facilities for our guests and patrons. One simply needs to register their car registration on the terminal at either the bar or reception. The need to register is displayed on several signs in the car park and numerous signage throughout the property including the function rooms, bar tables and lounge areas. I am sorry if these proved to be insufficient in your case. As the monitoring of our car park is outsourced any appeal must be directed to ParkingEye. I was pleased to read that our reception team were happy to assist in ParkingEye's comprehensive appeal process by providing you with a copy of your receipt as proof of your patronage. I'm sure you will find the appeal process to be satisfactory and the matter resolved efficiently. Once again my sincere apologies that this issue tarnished your impression of the hotel, and I hope we will have the opportunity to welcome you back again soon and provide you with a more satisfactory experience. Kind Regards, James

Put in an annex,next to car park,the doors were open till 11pm but to go for anything to eat you had to walk down the stairsacroos to the ground level the public used this as a cut threw across the court yard into the hotel,for a female staying by herself not ideal cos it was open for the public to use and the pub next door used this as a cut threw.as for the food leaves a lot to the imagination,advetised for sunday lunch was roast beef when ordering was told its not that we forgot to change the board,the room was damp and dirty i have videos and pictures to back up my complaint,the company you complain to offered a £30 bw voucher, when i refused this the offer went to £50,i had spent 5 nights in this so called hotel at £106 per night,once i refused this they said they couldnt help any more as they are only go betweens,so if you need a break dont use this hotel it gets no rating from me and would strongly advise to stay at a travel lodge or any of the motel type accomodation conected to pubs

I booked one night here to celebrate my wife's birtday,the swimming pool was out of order and we were given a room the other side of a cold courtyard in an annex.There was no heating in the room and even after complaining several times nothing was done,the bathroom floor had cracked and broken tiles and the light over the mirror didn't work.

Kirby coaches booked the Angel hotel for a festival afternoon tea. I would love to thank the Chef for allowing me to be part of this, I don't eat bread or cakes and he went out of his way to help me feel inclusive.

Stayed for three nights, the room overlooked the courtyard and was modern and spacious. The staff were friendly and the food was excellent. Would recommend and stay here again. Very handy for visiting Bath which is only ten minutes away by train.

We had a lovely stay at The Angel Hotel which had been prebooked to include breakfast and evening meal. However after discussing with the receptionist that we were no longer needing the meal on the final evening we were informed that we could use the allowance for our guests on the Sunday lunch who were coming to my mothers 80th birthday meal, meaning we had paid for 12 meals and had 12 meals. On check out we were surprised and disappointed to have been charged for our 4 guests for the Sunday lunch. On explaining our position we were told that meals can not be exchanged for different days, which contradicted the advise we were given previously. Therefore we had to pay the excess bill of £85.00. We had enjoyed a lovely stay in the hotel in which the staff had been very attentive and the facilities were lovely but this left a sour taste.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear DebEpsom, Thank you for taking the time to leave your review on your recent stay at our hotel. I am sorry that your experience at check out soured what was, as implied in your review, a very pleasant stay with us. Firstly allow me to sincerely apologise that you were wrongly informed that dinner allowances could be moved or exchanged for other meals. Unfortunately this is not the case, as with a booking that includes breakfast this cannot be exchanged for other meals, goods or services in the hotel if one elects to not take breakfast. Since your visit we have reviewed this policy with all of our front of house team members to ensure a miscommunication of this nature does not happen again in the future. I hope you will consider staying with us again in the future and that we will provide you with a superior experience. Kind Regards, James

Me and my husband stayed here after attending a friends wedding reception and party which was also in the hotel, the reception staff were very helpful, the room was spacious and clean, friendly bar staff and lovely breakfast.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear kirstula11, Thank you for taking the time to leave your review on your recent visit to the hotel. All of our guest's comments are used to help us improve our services and I am sure the team members involved in your visit will be delighted to receive yours. I hope you will return to the hotel again soon to give us the opportunity to provide you with the same great experience. Kind Regards, James

Came to Chippenham on a Saturday in late October, with a view to moving this way? Have to say, that's not going to happen as the town has got problems with a lot of street corner drinking (and from the youngsters)........BUT, we were staying overnight in the Angel where we could not have been made more welcome. From the initial booking of.....by the way, we have two dogs with us, Cheyenne quickly replied to say they would put us on the ground floor near the exit - wonderful!! It just got better on arrival, the two ladies on reception couldn't do enough for us; the bar sorted out a table for us for dinner (steak and prawns was outstanding!!) so that dogs could lie at pour feet and again in the morning, breakfast was served in the TV area so that dogs could be with us........and we could watch the rugby!! Such great service and a lovely Hotel; room was very quiet (private party in the Hotel) and just such a shame that the town wasn't for us.......the Hotel was though and thanks to all involved for making us and the dogs (and daughter who travelled by train over from Bath) so welcome......as Arnie once said......we will return!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear ReigateBigdaddy, Thank you for your faultless review. It is always a pleasure to receive such warm comments about our facilities and team members. I regret that you feel that Chippenham is not the town for you, your wife or your two dogs but am delighted the hotel made such a good impression on you. We pride ourselves on not only accepting dogs but actually being dog friendly. A moniker that many establishments claim but so few live up to. Thank you once again for your feedback and on behalf of the entire team I look forward to welcoming you all back again soon. Kind Regards, James

The Good - really nice large room, very comfortable, they have a nice pool, location is handy for a stroll on the high street and there is plenty of parking( at the rear), nice friendly staff everywhere - most of whom were doing their best, Breakfast - what we had was freshly cooked and good quality ingredients. The Bad - no lights on the stairs to our room, reported to reception, but not fixed (asked again and was told the maintenance man does not work at weekends??) Dinner, service was very slow (lost our order). Breakfast - was chaos - arrived in the dining room and were told to find an empty table and help ourselves to the buffet. Dont know if there is a menu - never saw one - but staff were able to provide nice freshly cooked eggs. There followed a frantic relay race for each individual item as it appeared from the kitchen. 2 x(fraught - but doing their best) staff was not enough for the number of guests and the kitchen seemed incapable of catering for the numbers.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear BrightcutOne, Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies that you had a mixed experience during your visit. I have looked into your negative comments and addressed each with the relevant team members, and am pleased to report the maintenance issues you described have been rectified. I hope you will consider staying with us again in the future and find the experience to be a more positive one. Kind Regards, James

Haven't been to chippenham for several years so saw deal on line. This hotel was always a favourite so after booking read reviews. Didnt bode well.on arriving from the carpark nice entrance walking through the courtyard and passing swimming po. Receptionist very nice attentive .stayed in the hotel Cosy bedroom, clean spacious bathroom. Had an evening meal in the deal. Good basic menu with a few specials. the service was slow but we were in no rush. Maybe for some the portion s were on the small side but tasty. Had a good night sleep. Breakfast was the one disappointment.hot food on the buffet kept running out and the plates were cold self service tea coffee and just seemed chaotic . For the overall experience and value give it 7/10

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear HEATH526, Thank you for your review. Please accept my apologies that your stay failed to exceed your expectations. We use all of our guest's feedback to help us improve our service, and your comments will be passed to the relevant department heads. I hope you will consider staying with us again in the future. Kind Regards, James

Had a weeding present giving to us to go Swindon outlets and bath spa for a getaway weekend. I hate giving bad reviews but on Sunday 13th October there was times the breakfast service was a shambles! Waited for scrambled egg for 20 mins . We were left standing in a queue with no indication when the Buffett was being topped up. I had to waste what I had plated up thinking it wouldn't be too long to get my scrambled eggs and asked the waiter who wasn't sure when it would be ready and that the chef had misjudged how many were coming in for breakfast! Bizarre!!!!! Positive notes, receptionist was lovely , bedroom nice and clean and spacious , a quiet nights sleep too! Evening dinner was good but missing a couple of items off menu which was a shame . I would score higher than average if some aspects of restuarant was improved over our stay.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Marc H, Thank you for your review of your recent stay with us. Please accept my sincere apologies for the issues you experienced during your visit. I have passed your comments to our chef and food and beverage teams for their address. I hope you will consider staying with us again in the future and that we will provide you with a superior experience. Kind Regards, James

I arrived quite late, tired and exhausted ... you arrive via the car park entrance at the back Of building .I wheeled my luggage to reception which is through the courtyard area thinking to myself ... I hope I'm not in the Annexe part that I've just wheeled all the luggage through. I arrived at reception to be greeted by a grumpy lady - I asked for some help to take my luggage back to the room in the annex! She reluctantly got somebody!! The chap helping said I had to keep up with him and that he will probably loose me as he was busy and had to get back !! He did take my suitcase up one flight of stairs (no lift) I explained I had arthritis I would find it hard to keep up with him as he sprinted to the bedroom! If you can avoid it don't take a bedroom in the Annex.. I was on the first floor above the swimming pool and it was very very hot the window only opens approximately 2 inches and there is not enough air in the room I was in a twin bedded room ... the bed was uncomfortable and I had a poor nights sleep. Guessing that the rooms might be better in the main house. The next morning I asked for somebody to come and help me downstairs with my luggage and I wanted to go to breakfast I was given no guarantee of the time that they could collect my luggage as they were .. as they put it very busy. A Nice man did arrive to take my luggage approximately 15 to 20 minutes after I made the request - which made me late for breakfast however I asked him to leave the case at the bottom of the stairs next to the car park. He didn't listen to me as the case was ... yes you've guessed wheeled past the point I asked him to drop it - across the courtyard, down some steps and back to the main building - so I had to go and collect it put it in the car I then cancelled breakfast Which I waited for for a certain length of time but had to go as it was taking too long and I was late for my meeting. I think the whole place could do with some training in hospitality because I really felt it was lacking ... in the morning at breakfast I watched two other people cancel breakfast as it was taking so long . Avoid thus place if u are seeking help and a sunny smile!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear steamyglasses, Thank you for providing your review of your recent stay at our hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, James

Fabulous hotel in the centre of Chippenham We Had the most wonderful stay the staff ,hotel, and food was exceptional the breakfast was so good. definitely stay again and very dog friendly too and had the pleasant experience of jazz playing very relaxing evening

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Acb20, Thank you for your glowing review. I am so pleased that you found your stay so very enjoyable. I hope we can welcome you back again soon and provide you with the same exceptional experience. Kind Regards, James

We attended this hotel for a late lunch. The good points were excellent food at a reasonable price and attentive table service by friendly staff. The bad point was quality of beer. We ordered 2 pints of draft blond beer. When poured the beer looked unusually cloudy which we queried with the barman. He tasted the beer using a straw and assured us this was the normal flavour for the beer. I tasted mine and queried the fact that to me it tasted off. The barman re-tasted it and again assured me it was normal. We took our beers to the table and after a couple of more sips put it to one side. After eating our meal about 45 minutes later in one of the pints was about half an inch of sediment. To be fair when we paid our bill and took the unfinished pints to the bar the price was deducted from the bill, albeit somewhat reluctantly.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 26Sandie, Thank you for providing your feedback on your recent visit to the hotel. I was pleased to read that it was an overall pleasant experience. Please accept my sincere apologies that you encountered an issue during your visit. I have passed your comments to our bar supervisory team for their immediate address. I'm glad your issue was resolved at the time and hope we can retrain the team to avoid a similar reoccurrence. I hope we can welcome you back again soon to provide you with a superior experience. Kind Regards, James

Not far to walk to the station and only 10 minutes by train to Bath. Easy to find, ample parking, good room size, lovely pool and very helpful staff. You need to get to breakfast early to get a good choice.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Salop28, Thank you for your review of your recent stay with us. We pride ourselves on providing a superior guest experience and by telling us what u liked about your stay and how we can improve you are helping us to push our service offering forward for our future guests. I hope we can welcome you back again soon. Kind Regards, James

The room on the top floor was extremely spacious but beware it's a bit of a way to have to carry cases up to. If there is a lift I wasn't aware of it. The hot shower temperature in the bathroom was tepid at best The breakfast menu was good and the staff very attentive. The evening menu was ok too although my steak was extremely tough. The fitness facilities are ok. Nice to have a pool.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear pbro12, Thank you for providing your feedback on your recent stay with us. Please allow me to sincerely apologise for the issues you experienced during your stay and therefore not exceeding your expectations. All of our guest's feedback is shared with the team members throughout the hotel with a view to improving our services for our future guests and rectifying any issues that have been outlined. Thank you once again for your review, I hope we can welcome you back again soon. Kind Regards, James

Have been using the Angel for yrs ...it was always a cut above other places in Chippenham but sadly that is no longer the case ...yes the staff are still excellent always greeted with a smile and helpful...food is ...is...not as good as say 3 yrs ago i realise chefs and kitchen staff change but it really is not as good ,but my main concern about the Angel is the state of the chairs tables ect ...today i or shall i say we ..went in for coffee and crumpets ...and in the bar area we didnt even want to sit in any of the chairs all were covered in stains and arms thread bare ..its gone from being a real treat to a slightly but not by much Weatherspoons NO LONGER SOMEWHERE TO LOOK FORWARD TO GOING MORE A PLACE YOU GO BECAUSE THERES NOT MUCH ELSE ,,,,i honestly feel sad writing this because for so many yrs it was an institution .it was ...THE ANGEL...

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear herbydumplins, Thank you for providing your feedback on your recent visits to the hotel. Firstly please allow me to sincerely apologise for not exceeding your expectations of the hotel. We are currently in the consultation stages of a hotel refurbishment throughout the property with particular attention being paid to our public areas. These refurbishments were due to begin earlier this year however due to unforeseen and unavoidable capital expenditure needed to key infrastructure components in the hotel the refurbishments has to be placed on hold. This is not meant as an excuse and more an explanation of the hotel's current position and that your observations have not gone unnoticed by the management team. I hope we can continue to enjoy your custom and hope you will enjoy the new look Angel once these works are commenced and completed. Kind Regards, James

Close to Bath City Chippenham is a nice town Easy to find even in town centre location Reception staff were very helpful Problem with toilet was fixed very quickly without fuss Car parking was easy to sort out Couple more options at breakfast would have helpped

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Edb295, Thank you for providing your review of your recent stay with us. I was pleased to read your comments about the reception team and the problem resolution you experienced and thank you for your constructive comments regarding our breakfast offering. I hope we will have the opportunity to welcome you back again soon. Kind Regards, James

We did the Great Little Breaks deal and such good value. Amazing two course dinner included chose delicious steak, wine and homemade cheesecake. Great breakfast, good quality compared to other buffets I have seen in hotels. Big room with comfy beds, TV and blackout curtains. Fast WiFi and central location easy to get to Cotswolds. Efficient check in process.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Amy J, Thank you for providing your 5-Star review of your recent stay with us. I was so pleased to read your comments regarding every aspect of your stay. I hope we will have the opportunity to welcome you back again upon your next visit to the area. Kind Regards, James

Started popping in here on a Friday morning for coffee.. which is all well and good if your not in a rush !! It is normally quite busy with a lot of the older generation meeting up for a chat and catch up ... if only they had the staff to cope with this short lived influx, but each time I have been in the wait for coffee has been a lot longer than expected ..

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear JacquiB1107, Thank you for your feedback on your Friday morning visits to the hotel. I am sorry if you feel that our service levels are not to the standard which you expect. Our average wait time for coffee orders from order to delivery during peak business hours is around 8 minutes depending on the size and nature of the order. If you feel this wait time falls outside acceptable levels then I do apologise. Of course we are constantly striving to meet the demands of our guests even during our peak business times and I am sorry we have not met your expectations in regards to this. I hope you will visit us again soon and see improvements have been made. Kind Regards, James

Great location with parking right in centre of town. Initial rate was quiet high but nice receptionist found a better deal @122 b/b. Very good room right over front door. Huge room, comfy bed and well set up bathroom.TV reception a bit off. Could do with newer USB sockets for phone charging. Coffee in lounge in cafetière nice touch. Good breakfast , pity coffee wasn't available other than from industrial machine. Nice friendly staff.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear larrys511, Thank you for your review and for your positive comments as well as your constructive feedback. By telling us what you liked about your stay and areas in which we can improve you are helping us improve ourselves for our future guests. I do hope we will have the opportunity to welcome you back again soon. Kind Regards, James

Nice hotel , food nice , bar nice . amy may possibly be the best receptionist i have ever witnessed. Truly an inspiration . Lovely breakfast for a buffet , hot food topped up well. Heaklth club just the right size as well. will definitely return.

Restaurant needs consideration. Only 8 people in restaurant in the evening. We waited 55 minutes for the steak to arrive - we were amazed as it was “Steak Night” Breakfast ingredients - need a reviewing as horrid We overheard a gentleman sitting next to us say “that's the worst poached egg I've had in my life. How can you bugger up a poached egg?” I told him we had poached egg the previous day and ours were the same. The colour of the yolk was practically nonexistent - insipid - revolting. They made me feel sick to look at them. Clearly the cheapest battery farm eggs the hotel could buy! Lavatory not working in our room during our first night. Requested another room at 7.00am. At breakfast I was apprehended by a member of staff who tried to talk us into staying in the room as they “knew” what the problem was. If they knew there was a problem why let out the room? Being apprehended at breakfast didn't make for a relaxing meal as I was happy in the knowledge I was moving room and hence felt this was unnecessary. I had already repacked and come to terms with the inconvenience of repacking. New Room - lavatory worked for the first day and then next day the lavatory was a problem - when flushed the water level rose to the top of the water bowl. When I reported the issue to reception I was told that the room above (our first room) had the same problem too. So the problem toilet issue was ongoing in the room that the member of staff tried to keep us in!So twice we have had to be inconvenienced first thing in the morning after waking and having to go to the lavatories in the main bar area! Bathroom cleaning needs addressing as heavy lime scale around the taps. Also the extractor fan in our 2nd room wasn't working. The swimming pool can be enjoyable if some of the regular membership users are not in attendance. Some of these people tend to make hotel guests feel like they are trespassing. The members tend to think they have a right of passage and can tell guests where they can swim! Room furnishings in both rooms - blinds were torn, dirty, broken cord so unable to open the blind. In the past 5 years we have stayed at The Angel 2 to 3 times a year and sadly we have seen the hotel decline from a good quality establishment to an inferior establishment. The staff are lovely but of course they have to work within the budgets and constraints the owners impose! Will we stay again? The standards have declined so much - save from the central location and taking a chance on the swimming pool users - we have to consider if we are getting value for money and the answer is no. In conclusion you will get much better value at the local Premier Inn where we have stayed many times. Premier Inn rooms are consistently of a very high standard in terms of cleanliness, furnishings and facilities at competitive rates. The Angel just doesn't compare in value for money. Note to owners. If you're not interested in the Angel Hotel sell it to someone who is!

We came down to the breakfast room for breakfast and was greeted by a shouting Dutch group we sat down and just ignored it (well at least we tried to) they were out of pretty much everything no bacon no spoons (of any sort) no tea/coffee no sausages no pastries. The only thing they had was some toast. We were even thinking about leaving and eating breakfast somewhere else. But the thing is they had the food in storage just the couldn't be bothered to put it out. DONT COME HERE.

Heated towel rail not working, bathroom extractor not working! The worst house wine I've EVER TASTED ! Then waited 35mins for the WORST STEAK I've ever had.( I feel for the chef having to work with these totally inferior ingredients). My advice is go round the corner to Wetherspoons.

Probably was a better than average, perhaps exclusated and cryive, hotel in the past, but is now desperately in need of update/refurbishment to retain its status. Bed room were functional if rather cramped. No aircon - A floor standing fan was expected to provide ventilation. Swimming pool and gym barely passable. Reception area is not accessible to disabled and wheelchair users. The restaurant and bar dated. Swiming pool and gy

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Sundera K, Thank you for your review of your recent stay with us. Please accept my sincere apologies that your stay failed to exceed your expectations. All of our guest's comments are important to us and help us to implement changes to improve our standard for future guests. I hope you will consider staying with us again in the future so we may have the opportunity to provide you with a superior experience. Kind Regards, James

Staff and hotel all excellent, I would recommend, the effort put & things done to make it run smoothly, last minute changes weren't a issue. Allowed access all over hotel, we were looked after very well. Any issues that arise were dealt with swiftly and sorted as weddings don't always go to plan, the room we stayed in bridal suite was lovely and guests rooms I heard were nice too. Food was lovely, the package 2019 I would recommend, great for just what you need without going over the top, use of room, 3 course meal, buffet, DJ, discount rooms, few extra bits. Staff very helpful did what they could to make it an enjoyable experience. So much help with planning leading up to the big day, with answering my emails, doing regular meetings to discuss the days schedule. Overall a amazing effort and experience, me and my husband got what we wanted.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Anna1987_01, Thank you for taking the time to leave your review of your recent stay and your wedding held with us. On behalf of the entire team allow me to say thank you to you and your husband and many congratulations from everyone at the hotel. I wish you both a lifetime of health and happiness and hope we will see you back at The Angel soon. Kind Regards, James

Not as good as last time we stayed. The room was badly in need of some refurbishment. Very stained toilet, light bulb missing, dingy and stained carpet and broken towel rail, shaving mirror and lack of ventilation in the bathroom. Not good value for the price. Staff slow to respond to complaints and it took two requests for the missing light bulb to be replaced.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear r0zb2, Thank you for leaving your review of your recent stay with us. I was sorry to read that it did not live up to previous stays or indeed the standards that we set ourselves. I will address your comments with the relevant departments and have them addressed immediately. I hope you will consider staying with us again in the future to provide us the opportunity to supply you with the same levels of service you have previously come to expect from The Angel. Kind Regards, James

Such a shame as it's a lovely looking building,and has great facilities, but one of our rooms had cracked bathroom floor tiles all over the floor and the rubber bathmat looked discoloured. Our other room had hair on the plughole which wasn't appreciated. One of our rooms wasn't ready for us even though they knew our arrival time and we arrived later. If it wasn't for these points we would have been very happy. Luckily it was a quick overnight visit.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Sue N, Thank you for supplying your comments on your recent stay with us. On behalf of the entire team O would like to sincerely apologise that we failed to exceed your expectations on this occasion. Cleanliness of our bedrooms, such as you describe it, is not the standard that the vast majority of our guests experience and is certainly not the standard I have set with the housekeeping team. I will personally be raising your comments with the head housekeeper for comments and immediate address. I can only apologise that this marred your experience and hope you will consider staying with us again in the future to allow us the opportunity to supply you with a superior experience. Kind Regards, James

I have had sirloin steak in many restaurants but this restaurant served one of the best sirloin steaks I have ever had. I was a pleasure visiting the restaurant. Polite staff who are willing to make last minute amendments.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Faig163, Thank you for taking the time to leave your thoughts on your recent visit to the hotel. All of our guest's feedback is shared with the relevant team members and I'm sure the Food & Beverage team as well as the kitchen team will be delighted with your feedback. I hope I, and they will be welcoming you back again in the near future. Kind Regards, James

Not good value. There's a Premier Inn opening in Chippenham soon which will be far cheaper and better quality rooms. It also uses Private Eye to manage parking, make a mistake and you'll get £100 fine. The bar staff were very nice and the 'town centre' location is good, but if you don't need the town centre, I wouldn't stay here. I did ask the hotel staff to get the manager to ring me back after I complained, but they didn't bother.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Stephen B, Thank you for providing your feedback on your recent stay with us. Please accept my sincere apologies that you were not contacted as requested, for some reason your message did not reach me which I will investigate. With regards to your parking comment; I am sorry that you find out parking practise to be ‘appalling' however we have found that on the whole the system works well for the hotel and our guests. Unfortunately due to the automated nature of the system it can only function on absolutes and therefore a car registration is either entered correctly or incorrectly with no margin for error. That being said, the appeal process through Parking Eye is very comprehensive and should a genuine guest or patron of the hotel receive a fine they need simply provide proof of their patronage and the fine will be revoked. Should you be unable to locate your receipt for your visit please contact the hotel team directly and they will be able to reissue you with this. Once again I am sorry that you found our facilities below your expectations and thank you for providing your feedback. Kind Regards, James

One of my work colleagues finished working with the company this month and we decided to take him out for a meal to say goodbye. The staff at the Angel Hotel could not have been more friendly. We were served by a young lady called Millie and the food was great. I will definitely be going back again. Thank you the Angel Hotel.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Leigh A, Thank you for taking the time to leave your review of your recent visit with us. I was delighted to read that the team, in particular Millie, took such good care of you and the rest of your party and that you enjoyed your meals. It is great news that we will have the opportunity to welcome you back again in the future and to have the prospect to provide you with the same excellent service. Kind Regards, James

Hi Guys, I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible parking system that this hotel uses, this is the second time we as a family have had to pay the extortionate parking fines (They use an outside company called parking Eye).You are supposed to get three hours free, but beware, if you make a small error on inputting your registration they will still use that against you, even if you prove that you were indeed in the hotel paying for the facilities. So sorry but we will have to give this hotel a miss from now on in!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Lorddon2016, I am sorry that you find the hotel's car parking management system to be 'terrible'. We, as many private car parks do, employ the services of a third party Automated Number Plate Recognition system, namely Parking Eye. As we do not charge our guests or patrons to use our car parking facilities we find this is the best way to ensure that only genuine patrons are using these facilities, as this has been a real issue for the hotel in the past. Unfortunately due to the automated nature of the system if an error is made upon inputting your registration a fine will automatically be issued. Whilst the system is quite sophisticated it is still only able to deal in absolutes and therefore a car registration is either correct or it is not. Any guest or patron who receives a fine for whatever reason, can appeal their fine through Parking Eye and by providing proof of their patronage of the hotel will have their fine cancelled. I understand your frustration at receiving a fine and I am sorry if this has negatively impacted your view of the hotel, however I am confident that the appeal process through Parking Eye is comprehensive and if proof of your visit is provided to them your fine will be revoked. Thank you for providing your feedback. Kind Regards, James

This deal was absolutely great. I cannot understand some of the poor reviews I read before travelling. The room we were allocated was large, comfortable and clean. The pool was really good to go to after a fairly long day,and the evening meal was first class. For £25 pp you could get two excellent courses. Breakfast was fine in the morning. All staff were most helpful and friendly and I would say this was one of the best deals I have experienced (and I have been on quite a lot).

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Colinwhalley, Thank you for taking the time to provide your feedback on your recent stay with us. I was delighted to read your praise for our services and team members. All of our guest's feedback is shared with our operational teams and I am sure they will be delighted by yours. I hope we will have the opportunity to welcome you back again soon and provide you with the same great experience. Kind Regards, James

This hotel is in a great location in the centre of town with a Wetherspoon's very close by. We stayed at the hotel for a week and had adjoining rooms which were clean and comfortable. The hotel itself was very nice and the garden area, whether drinking a cup of coffee and reading the paper in the morning or sitting with a glass of wine in the evening was very welcome. From the moment we arrived we found the reception staff friendly, informative and helpful. Nothing was too much trouble. We made use of the excellent pool everyday which was never crowded and one time we had it to ourselves. However what let the whole experience down was the breakfast. Every day we had to ask for something, either there were no glasses, no bowls, no plates for the toast or no spoons. The first day there was no butter only Flora on offer which none of us liked. On asking if we could have some butter, we were told they had run out. There were only three days out of our seven day stay that there were flavoured yogurts (again we were told they had run out and were waiting for a delivery), and for two of those days we had to ask if there were any flavoured ones. The fruit on offer was all tinned and hit and miss as to what you would get, one day grapefruit segments, then another day peach halves with pineapple rings, then sliced peaches another day. The fresh fruit was very sparse, grapes for three days, then nothing for a couple of days and then an orange. It wasn't as if we were ever late down to breakfast as we were always there by nine o'clock and never more than two or three tables occupied. We asked for loose sugar one morning to put on the cereal as there were only sugar lumps on the table and we were told by the breakfast staff and also the barman that they don't have loose sugar. We said that we had packets in our room and we were told, “Well, we don't have it in the restaurant or bar you'll have to get it from your room”. We did just that bringing packets from our room each day. Later in the week a sugar dispenser with loose sugar appeared by the drink's machine. It was not all bad though as the cooked breakfast was fine. However, we were very disappointed with the whole breakfast experience, the first time ever with a Best Western.

We used this hotel primarily as a base for local sightseeing. Our package included dinner with a bottle of wine. We seated ourselves in the 'dining area' (I hesitate to call it the restaurant) and ordered our meal. Waitress (and reception staff for that matter) polite and accommodating enough - but not so the barman who duly brought us a bottle of house red with two of the smallest glasses he could find, plonked the wine down - unnecessarily forcefully I thought - unscrewed the cap and left us to it without so much as a by your leave. After a few moments I approached him at the bar and asked if it might be possible to be given two larger glasses. He grudgingly gave me one large one and another slightly larger one claiming that all the other large wine glasses were "out in the rooms". However, barely a few moments later he passed our table several times with full large glasses.He must have overheard me remarking on this to my wife as, on returning to the bar, he commented (presumably by way of explanation) that he had since "instructed his staff" (his staff?) to collect more glasses from the rooms and walked off without waiting for my reply. As he walked away I asked if we might then have a second larger glass but he made no response and no such glass was ever brought to us. When I raised the matter with him on departing he muttered something and retreated to the back of the bar where I couldn't see him. I should mention that I'm a 68 year-old male, have dined in some of the finest hotels in the world and just because my wife and I had taken advantage of a promotional offer I saw no reason why we should have been treated with such derisive contempt. Presumably this arrogant employee, in his wisdom, had deterined that because the wine was complimentary it called for nothing more than the smallest glasses on the shelf. A sad reflection on a BW hotel which with its "plus" accolade, despite everything, is obviously doing its best to improve its poor image.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Philip H, Thank you for taking the time to complete your review of our facilities. Please accept my sincere apologies for failing to exceed your expectations. I am extremely concerned by the nature of your comments and would like to be able to deal with them in an appropriate manner. I would appreciate if you could contact me directly via email on [email protected] with some further details with regards to your comments such as date of your stay, date of your experience detailed in your review and description of the ‘barman' in question. Once again I apologise for the service you received and look forward to hearing from you directly in due course. Kind Regards, James

Booked this hotel through the Best Western Website and got a great deal for room and dinner. Hotel is nice enough, maybe a little faded but for the price perfectly adequate. The staff were helpful and friendly and the receptionist moved us to another room when she realised the room they had allocated was rather small. Now I dont expect to be upgraded but I often wonder why hotels put you in their worst rooms even when empty just because you havent paid the full price leaving you disappointed. Full marks for staff using their initiative as it left us with a good lasting impression. The restaurant menu is fairly limited and basic but more than adequate. Always like it when a jug of water is put on the table, which they did. The town itself is quiet with lots of charity shops, but well located for Laycock and Avebury which is why we stayed here. Also great to meet up with friends as the hotel has a large comfortable seating area both inside and out.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear goodtogethome, Thank you for taking the time to leave your thoughts on your recent stay with us. All of your comments will be shared with the operational team with a view to improving our standards for future guests. I hope we will have the opportunity to welcome you back to the hotel again soon. Kind Regards, James

What a disappointment.This is a hotel which is probably good for the Coach Trips it serves but otherwise an expensive two days in a hotel which has seen far better times.They no doubt get a better value for their money than we did. We paid top dollar for our room -£156 for bed and breakfast per night for my wife and I. The TV did not work at all and no compensation given. .The shower was a joke. The breakfast -please try "Truckers"-scraping scrambled egg off the base of the container-no bacon-soggy white toast only-tea in tea bags.To top it all the dirty looking old obviously plastic lily in a milk bottle on each table said everything. £50.60 for one course dinner.The ground floor bar and dining area needs serious attention.No wonder the private B&Bs do so well. Bring on the Premier Inn. The staff were as helpful as they could be in the circumstances.JCT.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear John T, Thank you for taking the time to leave your thoughts on your recent stay with us. Please accept my sincere apologies that we failed to exceed your expectations on this occasion. We shall use your feedback to implement changes to our procedures, with a view to improving the experience of our future guests. I hope you will consider staying with us again in the future to provide us the opportunity to supply you with a superior experience. Kind Regards, James

This was a good location to visit family but for the premium price I would expect much better quality of room/breakfast/dinner etc. It's on par with the premier inn (if not slightly worse) but much more pricey.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear elenachristodoulou82, Thank you for taking the time to leave your thoughts on your recent stay with us. On behalf of the entire team please except my sincere apologies that your stay failed to exceed your expectations. We are consistently striving to provide a superior service and value for money for our guests and we shall use the feedback you've provided to implement changes. I hope you will consider staying with us again in the future to allow us the opportunity to provide you with a superior experience. Kind Regards, James

We held our wedding at the Angel on 1st June 2019. The whole event was just great, from the food, the staff, the support etc. It was most certainly a day we will never forget. Special thanks to Emma and Suzanne for your patience and for giving us a fantastic wedding. Tom the chef for what was a simple meal cooked to perfection. A great chef. Thank you all who were involved. A day to remember......Paul and Iwona

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Paul and Iwona, Thank you for your review. I shall make sure your praise is passed onto those mentioned in your review, I am sure the will be delighted that they could be a small part of making your day so special. On behalf of the entire team I wish you both a lifetime of happiness together. Kind Regards, James

Stayed at the Best Western Plus Angel Hotel for a 1 night stay on a Bed, Breakfast and Evening Meal package. We enjoyed our brief stay enormously and will definitely be returning. All of the staff we met were both efficient and friendly. The quality and choice of food was very good with some excellent choices on the dinner menu. There is a lovely enclosed garden area which is a real sun trap and we enjoyed a drink in this area. We stayed in the old part of the hotel, which I believe dates back several hundred years, and therefore there are some tight staircases and corridors which we are quite happy with. This is called character and is not a fault. There is a modern extension to the hotel with a swimming pool if that is your preference. All in all a lovely hotel which will be on my 'Must Return' list.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Pilgrimlad, Thank you for taking the time to leave your thoughts on your recent stay with us. I was delighted to read you found your stay so enjoyable, from the team members you encountered to the facilities themselves. All comments are shared with the operational team members and I am sure they will be delighted by yours. Thank you once again for your review, I hope we will welcome you back again soon. Kind Regards, James

The building is lovely from the outside and the public areas were nice enough. Reception staff were very helpful. Our room wasn't ready so we agreed to take another room in the main building. We were advised that it would have more character. It did. It also overlooked a brick wall but as we weren't planning to spend hours in the room it didn't matter and probably made it quieter. Comfortable bed, shower was fine. We were pre warned that there was a large party in. That is fine but not enough staff did leave other tables a little abandoned unless they could catch someone's attention. Breakfast was nothing special, especially having had a really good brunch very nearby the day before. It was a lot to live up to which sadly it didn't The pool was not a great experience. The ladies shower was running on full for both days. They were apparently waiting for a plumber. I would say it well and truly warranted paying emergency call out rates - a terrible waste. The location was a great base for visiting Avebury. All in all it was a nice building, with staff that cared. It just needs the management to care a little more too.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear LW64, Thank you for taking the time to review your recent stay with us. You state in your review that management needs to care a little more, I sincerely apologise that that was the impression you left the hotel with, I can assure you that myself and all the other members of the hotel management team care deeply about the property and our guests. With regards to the issue you highlighted with one of the ladies showers in our leisure facilities, you state that it was a terrible waste which I completely and wholeheartedly agree with you, however we were left with only two options prior to the arrival of a qualified plumber. 1 - shut the water off to the leisure club and all bedrooms situated in that section of the property or 2 - leave it running. Neither option were optimal, however the decision was made to negatively impact the fewest number of guests and minimalize complaints by leaving the one shower running. An emergency plumber was called out, however as they were unfamiliar with the property and the complex plumbing set up the building employs they were not prepared to under take the work, and thus we had to rely on our contracted plumber to attend the property and rectify. I am pleased to report the fault has since been corrected. I hope this goes someway to change your opinion of the hotel's management and shows you that we do indeed care. All of our guest's reviews and comments are shared with the team in the expectation that changes can be implemented. Thank you once again for taking the time to supply your feedback. I hope we can welcome you back again in the near future. Kind Regards, James

This could be a fantastic location but the hotel is looking pretty shabby. The downstairs of the hotel is ok but the rooms are looking worn. Choice of dinner was limited wiith few healthy options. Breakfast inedible and wifi not sufficient for business use.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Travel25203774789, Thank you for your comments on your recent stay with us. I was sorry to read that the hotel failed to exceed your expectations, I have raised your concerns with the operational management team at the hotel for their comments and address. I hope you will consider using the hotel again the future to provide us with the opportunity to supply you with a superior experience. Kind Regards, James

We were very happy with our Sunday night away. Chippenham is a very nice little town and the Angel is in the perfect location. The garden at the back is very nice. I made use of the swimming pool but was a little concerned at the amount of water being wasted form a shower that was continually running for the whole time I was there! Another lady told me who was a member that it had been running for nearly 2 weeks!!! I did report it to reception and hopefully it will soon be sorted. The wasted water over that time must be phenomenal. The meal was good and the room which was in the main hotel was large and had everything you could want. The bed was comfortable. Breakfast was ok although no fresh fruit only tinned and also only white bread! Could I also just say without sounding really miserable that the piped music needs rethinking! It nearly drove us mad at evening meal and also breakfast. We weren't the only ones a few people were also complaining about it! Apart from these niggling things all was good.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear martinsnest, Thank you for your review and the comments about your stay. I'm pleased to read that overall you found the experience to be positive. With regards to your 'niggles', the issue with the shower has been rectified, it was an on-going issue which require major works to be carried out hence the week or so delay in repair, as I say this has now been repaired. I'm sorry that you found the piped music to be an annoyance, it is intended to add atmosphere but I have instructed the team to refresh the playlist to avoid comments of this nature in the future. Once again thank you for your feedback, I hope we can welcome you back again in the future. Kind Regards, James

6 of us stayed in 3 adjoining rooms. Rooms, bed etc very nice. Bathroom could do with shower curtain regular changing, bit more cleaning of the shower walls and floor. Orange mould was prevalent. Bit of bleach and washing would do the job. Had to ask for bath towel for two people. Some towels looked little tired and worn. Staff very polite. Place is excellent. Breakfast was very nice. Little over run on Easter Sunday. Staff did their best to manage. Location is brilliant. No room air conditioners but Fans were in the rooms.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear harwyn16, Thank you for your review. I'm glad overall you found your stay to be enjoyable. Thank you for your constructive observations regarding your bedroom, all of your comments have been shared with our housekeeping team with a view to improve our standards for our future guests. I hope myself and the team will be able to welcome you back again soon. Kind Regards, James

This is a nice, quirky but well appointed hotel, good rooms, good staff and good service, location in the centre of Chippenham is great, we had a small problem but it did not detract from the overall experience

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Steve01957, Thank you for taking the time to review your recent stay at the hotel, I'm glad you found the facilities to be worthy of a 5-Star rating despite experiencing a small problem during your visit. I hope the small issue you have alluded to was reported to the team at the hotel and rectified swiftly. If you would like to provide me with further details if this is not the case please email me directly: [email protected] I would hate for the issue to go unresolved and potentially cause more disruption to future guests. Thank you once again for your fantastic review. Kind Regards, James

It was my first ever visit to the lovely market town of Chippenham and I was pleased to have chosen the Angel Hotel. On this occasion I had reason to have a couple of paid meals here and both the quality and the service were good, with well kept beer to boot. The buffet breakfast that was included in the price was also good and took place in a nice setting. My room in the new part of the hotel was through a lovely garden and was both spacious and well presented with a clean bathroom that included a bath, The only negatives were that I have never stayed anywhere with creaky noisy floorboards, which was quite surprising for a new building. The only other downside was a lack of air conditioning which meant that the room was particularly hot, although there was an electric fan in the room if it had become unbearable. Overall though I still enjoyed my stay and would happily recommend to others.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Peter11435, Thank you for your review of your recent stay with us, I was pleased to read you found your stay to be of such a high standard. Thank you for your comments regarding our food and beverage offering and the facilities in your bedroom. We always share these with the team members who I'm sure will be pleased their hard work paid off during your visit. Thank you once again and I hope we can welcome you back again soon. Kind Regards, James

A family occasion brought me to stay at this hotel. Having first signed up with Best Western online and then taking advantage of a winter deal, I was looking forward to my one night stay. Finding the hotel was easy and the free onsite parking (registration required at reception) meant that I arrived feeling relaxed. A member of the team on reception was very polite and I soon found myself unlocking the door to my room. In a day of smart cards and electronics, it was unusual to go back to a good old fashioned key. The room was in the newer block and it was a decent size with a large bathroom. Facing the sun, it was useful the room had a diffused roller blind as well as curtains. All the facilities you require are in the room and there was plenty of space to relax and sit down. The bathroom was clean and I welcomed it having a proper bathtub. There was a door that could, if specified, join the room with next door. The only downside was a fellow resident in the next room who was shouting down his phone and this could clearly be heard through the door. TV didn't have all the main channels, but as I was out for the evening, it wasn't a problem. I slept very well on the comfortable bed and even with the window open, the sound of the town outside didn't intrude. Breakfast was a buffet and, as I was early, there was plenty of freshly cooked food available. Checkout was quick and all the staff seemed genuinely happy to help and were friendly. I'm going to look for other special deals online and I look forward to returning.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Northwilts, Thank you for your extremely comprehensive 5-Star review. You have detailed almost every aspect of your stay, from your arrival to your breakfast and departure, and I am thrilled that almost every facility and team member you encountered during your visit was of such a high standard. Thank you once again for your feedback, I hope myself and the team can welcome you back again soon. Kind Regards, James

Rooms very tired and drab, though good to have a bath. Not cleaned that well, bits under bed and against wall behind cabinets. Dirty shower curtain. Bed comfortable. Difficult to get my electric scooter through door into main building as ramp is not sloped going in. Breakfast is OK but evening meals are factory produced and taste it, frozen chips. Expensive and stodgy. Dinning room very shabby

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Margendy, Thank you for taking the time to leave your feedback on your recent stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, James

This old and tired hotel is in need of a refit they may have built a new exciting gym and new block but the main house need help We was put on the 4th floor we don't mind that at all but there is no lift The tv guild says there are 30 channels but you only get 11 The room looks as if the cleaner has forgotten they have a 4th floor The tape was so dirty you was never going to brush your teeth with the water from it the shower was a joke you can see the rest in my pictures The breakfast was very expensive for what you got £13 each and the two young members of staff was very friendly (the older one not so) So would I stay there again then NO

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Daffyduck007, Thank you for providing your feedback regarding your recent stay at the hotel. I was sorry to read that we failed to live up to your expectations. I have raised your findings with the maintenance and housekeeping teams for their immediate rectification. Once again I am sorry your stay with us failed to meet expectations and thank you for your comments. Kind Regards, James

There were a few niggles : finding a free parking space on arrival ( thereafter not a problem) , traffic noise was intrusive at times, buffet breakfasts solve the problem of staff dealing with a rush of orders but food kept warm for long periods is perfectly acceptable but not at its best. These minor reservations aside, it was a most enjoyable stay. The room was clean, the beds comfortable, the individuality cooked breakfasts on weekdays excellent and the pool a nice bonus. The most pleasing aspect of all, however, was the attitude of the staff. Everyone we encountered in the hotel, the maintenance staff, the cleaners, those in reception and those in the restaurant were welcoming and helpful. It was more like a well run family business than a global chain. We will not hesitate to choose the Angel on future visits to the area.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard H, Thank you for your 5-Star review of your recent stay with us. I was most pleased to read your comments about the team members who you encountered during your stay. All comments are shared with the team and I am sure they will be delighted by yours. I do apologise however for the ‘niggles' you experienced during your stay but I am pleased these did not distract from your overall satisfaction. Thank you once again for providing us with your feedback, I hope the team and I will be welcoming you back again soon. Kind Regards, James

Second time staying here and enjoyed it once more. Rooms are quirky and large. Very clean throughout. Breakfast was good and selection reasonable. I stayed in the room named "Stanton" which turned out to be above the main bar which was still serving until 2 am on the night I stayed and then day staff started moving furniture around at about 0545 hrs. You can hear it and if a light sleeper it is annoying so best to avoid a room near the bar.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Stephen C, Thank you for providing feedback on your recent stay with us. I was sorry to read that your sleep was disturbed by noise from the bar area, however pleased that overall you found your stay enjoyable. I will address your issues with our nights/early morning team as there really is no reason for an intrusive level of noise whilst completing normal operations at this time. Thank you for choosing the Angel and hope we will welcome you back again soon. Kind Regards, James

Stayed at the hotel for 2 nights, hotel is nice but the rooms need some attention, we had dirty windows, stains on the carpets, tired furniture, plus we were above the gym so the noise of the treadmill below caused some disturbance to our stay. Breakfast was ok, decent selection but the hot buffet could have been hotter, sausages and bacon were luke warm. Pool in hotel was nice and quiet and the hotel is in great location, nice 10 min walk to the station and only 10 mins on the train to Bath. Would return but hope for a nicer room.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jolizzie1977, Thank you for taking the time to review your recent stay with us. I'm sorry that your room did not live up to your expectations. The issues you have highlighted in your bedroom is not the standard expected and I have raised your points with the housekeeping manager for addressing. Similarly with your comments on our breakfast buffet I have raised this with the head chef for his immediate attention. My apologies that your stay was not of the standard expected of the hotel, I hope you will consider staying with us again in the future and see improvements. Kind Regards, James

A very comfortable hotel, friendly and capable staff. Excellent swimming pool which we had to ourselves. Breakfast excellent, couldn't have had a better choice of food. delicious coffee.Looking forward to coming again soon

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Climber45737600425, Thank you for your 5-Star review. I will share your praise with the team, I am sure they will be delighted. Thank you once again for taking the time to provide your feedback, I hope we will welcome you back again soon. Kind Regards, James

Stayed here for a night and was really impressed with the cleanliness, the décor and the friendly staff. The huge, comfortable bed and large room was a real plus as well so we slept very well and I would definitely recommend. Very good!!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear adzval, Thank you for your 5-star review. I was extremely pleased you found your stay so enjoyable. Thank you for your comments, I hope we will welcome you back again soon. Kind Regards, James

Stayed here for two nights with friends who booked two rooms one for us and one for them. We booked well in advance and our friends had asked for us to have rooms near each other. We were actually on different floors. First impression as we walked into our room (which was Sutton in the old part of the building) was not good. It did not resemble photos on the website at all. It is in desperate need of decoration the net curtains were ripped and did not appear clean the window sash was broken and the windows were stuffed with card. Which made them impossible to open. The furniture is old and outdated the room is very dark. The bathroom is also in need of refurbishment. The breakfast wasn't very good either. Baked beans arrive cold even after being returned for reheating. The little white pots I am sure are the issue as the pot is hot but the contents cold. The rest of the cooked breakfast was not pleasant and also not hot. Coffee is from a machine and came out like dish water. On our second morning the only choice of egg was scrambled which was burnt. When we ask for an alternative we were told that was all there was. The only decent thing about the breakfast is the toast! Although the staff are friendly. It didn't compensate for the condition of the rooms and breakfast issues.Ths hotel did not meet the standard of previous Best Western hotels we have stayed in. We would not stay there again.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jean G, Thank you for taking the time to leave your review of the hotel, I was sorry to read you did not enjoy your stay with us. Your remakes on your bedroom are disappointing and not of the standard I expect for our guests. I have passed all of your observations to our maintenance team to address, and will work with the team to revise and improve our proven Tati W maintenance scheme. With regards to breakfast I can only apologise, this is not the standard set to or by our chef and I have raised your concearns with them for immediate address and rectification. I was please however that you enjoyed your toast and found our team members to be friendly. Thank you once again for providing your feedback. Kind Regards, James

Excellent value for money. Rooms were really clean and comfortable, plenty of choice for breakfast. Pool lovely and quiet. Hotel is also in a great location, right in the middle of town. Will probably return at some point.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Diningbetty35, Thank you for taking the time to leave you thoughts on the hotel. I am glad you found your stay with us enjoyable, thank you for the kind comments. I hope we can welcome you back again soon. Kind Regards, James

Stayed here for a business trip in Chippenham, stayed in the Superior - Double Room. The room was large spacious and comfortable - large desk should you need to do work. The bathroom had plenty of toiletries and a large bath/shower very spacious and even had a padded bench to sit on at the windowsill. Breakfast was included and was good, location wise its well situated in the middle of town there is a great gastro pub behind it serving brilliant food. The only issue I had was that the curtains don't fully close and that other guest were quite loud - it appeared a lot of young children were travelling together, some kind of youth sports team - you could hear them running about the corridors.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Tillj94, Thank you for taking the time to leave us a review. I was pleased to read that you found your stay to be enjoyable, I am sorry that other guest's were a disruption during your stay. Thank you for the feedback regarding the curtains in your bedroom, I shall have the maintenance team take a look for future guests. Thank you once again, I hope we will see you back again soon. Kind Regards, James

Mattress issue dirty old strained .my grandson had to sleep on this ,he suffers with exma, not good. This hotel could have a better rating if the management checked these issues. This isn't rocket science .

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear OnAir33078321744, Thank you for your review. I am sorry that the mattress in your bedroom was not up to standard. This falls short of my expectations and for this oversight I apologise. I have raised this with our housekeeping manager to re-train her team on preventative measures and issue reporting to ensure future occurrences of this nature are eliminated. Once again I apologise for this issue and the impact it had on your stay, thank you for providing your feedback. Kind Regards, James

As a long standing Leisure Club member I completely agree with Peter W and his review of the swimming pool. Its not been right for MONTHS and is a disgrace. The new Manager has reduced the temperature to 29 degrees which he thinks is fine - he won't get in to try it though, and it is freezing cold and most unpleasant. It was always at 30-31 which was pleasant to have a swim. It is not an olympic swimming pool it is a "leisure" pool and as such should be a pleasant experience not a nightmare getting in. There have been problems for months and we keep being told that it has or is being fixed but we have not seen anyone there for several days now and the notice in the gym just states that the Hotel has paid about £8000 pounds on trying to fix it. That by my reckoning is about one month's worth of subscription fees, so in the scheme of things not a great deal of money. Please get it fixed urgently so we can all have a nice experience in the pool again. I feel very sorry for Guests who have booked thinking they will have a nice time in the pool - sorry but you are in for a nasty shock.

This is an ongoing ‘moan' about the pool! The temperature is below that at which, as a retired Physical Education teacher', I would have allowed my pupils to swim. This is not the first time that I have brought this matter to the managements attention, but it is the first time that I have posted anything on this site. I am a member who relies on this pool to maintain my health and fitness! Currently I cannot be sure that the pool is going to be in a useable condition. I am seriously considering withdrawing my membership and going elsewhere! It is a shame because when the previous maintenance manager was in post there were rarely any problems, perhaps it is the manager, who dismisses complaints as trivial and to be ignored.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear peterwV2022ZH, Thank you for providing your feedback regarding the hotel's leisure facilities. As you, as a leisure member, are aware we have been having issues with our pool water maintaining temperature as of late. This has been an ongoing issue for which I sincerely apologise. We as a hotel have taken steps to eradicate these issues and return the pool to it's normal operating temperature. Faults were found in the core pieces of equipment that regulate our pool which the hotel has replaced. The issues with temperature persisted following the new equipment's installation, as the water was not maintaining a constant temperature but rather fluctuating hour to hour. For this again we have carried out the necessary adjustments, replacements and repairs to our equipment and as of this morning we have been assured the issues have been eradicated. These comments are meant as way of an explanation of the issues you experienced rather than an excuse. I, and indeed we as a management team, take all guest feedback seriously and by no means as ‘trivial' or ‘to be ignored'. I apologise if you feel this to be the case but as outlined above we have taken our leisure member's feedback and our own observations into account and addressed accordingly in the most timely manner possible. I am happy to report that upon our last check the pool water was at an acceptable temperature and continuing to rise, as well as the air temperature returning to normal levels. Thank you for providing your feedback and do hope you will find the facilities back to the standard you have come to expect. As always should you ever wish to discuss these matters in person a manager is always on duty and will be able to assist you with your query directly. Kind Regards, James

We stayed for one night following a family party so that we could lengthen our weekend away. We had in a family room which was very spacious. Our teenage daughter was not impressed with the sofa bed but the double bed was fine and the bathroom, too. The courtyard looks very good, behind the original Georgian hotel building, with flower beds and paths. The modern additions at the side and back fit in well. The car park is a good size, but some way away from the reception at the front of the building (the alternative of two receptions would be a bit over the top). The cooked breakfast was a bit cool in places (please drop the little pots of baked beans - more hassle than they are worth!) and, considering the competition on the food front, a bit disappointing, especially on service too. My wife used the pool in the morning and I used the gym - which was a bit too compact and lacking in space, and therefore equipment. Overall, a lovely place to stay, right in the heart of Chippenham, but with some improvements in service and food, it could be really good.

Escape53738728026, Manager at Best Western Plus Angel Hotel, responded to this review
Dear ShaunH290, Thank you for taking the time to review the hotel. I was pleased to read your positive comments about the property and our bedrooms. I am however disappointed that our breakfast offering did not live up to your or indeed my expectations and for this I offer my apologies. Breakfast is a key area of service for the hotel and we are taking positive steps to improve both our service levels and food offering. Once again thank you for your comments and I hope we can welcome you back to the hotel in the ear future and show you the improvements we have made. Kind Regards, James

Chose the Angel as I had been at a business meeting in the area but was disappointed. The car park is at rear of the hotel with reception a long walk away at the front. The receptionist was very friendly and I was given a room up numerous stairs in the main building. The room was adequate size, creaky floor and old fashioned wardrobe, it seemed a bit of a mixture of old and refurbished. I am a light sleeper and had requested a quiet room when booking, outside the window was a large air conditioning unit, it didn't appear to be working but there was a machinery noise from somewhere and when I woke at 3:00, with everything else being so quiet I couldn't get back to sleep and had to get some earplugs. There was plenty of hot water but the towel was threadbare and the bathroom could do with a bit of work, rust stains around a rail on the wall and black sealant. Breakfast was supposed to start at 7:00, the continental breakfast was out but no waitress to take hot food orders. One came out of the kitchen at 7:05 putting her apron on and then went back inside, a second waitress wandered through the restaurant a number of times with her coat on whilst at least five tables sat waiting to place orders. My order was taken first, only three items, poached eggs, beans and mushrooms. My food came pretty quickly but the mushrooms were missing, the waitress apologised and brought some on a separate plate, however the beans were barely warm and the eggs were cold. When I left other people were still waiting for their breakfasts. If in the area again I would look for a different hotel.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 263stephenw, Thank you for taking the time to review the hotel. I am sorry that the hotel did not live up to your expectations and for this please accept my sincere apologies. I am particularly concerned with your experience at breakfast, this is not the standard that has been set within the restaurant team and I am extremely disappointed that this key service area is not meeting my or our guest's standards. An improvement plan is currently being implemented by the management team at the hotel with particular attention to breakfast, in order to assure instances like the one you described are eliminated. All of your points have been discussed with the management team and the necessary steps taken to rectify. I do hope you will consider us again in the future despite indicating otherwise in your review and see that we have made improvements and taken your comments on board. Thank you and my apologies once again. Kind Regards, James

Arrived before check in time, room was ready. Very clean and good quality, room get very warm. We was in the badminton room. On arrival manager knocked with prosecco very kind of them. Only thing in bedroom is beams are very low around bed area so not good for over 5ft people. Pictures attached of room. Breakfast is lovely and plenty to choose from.

Check In was seemless. Room top notch. Massive clean warm! Central location. Fab service. Manager went out of his way to help when busy. Beautiful swimming pool which I got to myself. Well equipped gym with a calibrated running machine! Best room service food ever!!!!! Steak so tender. Warm like you expect and to perfection. Well done staff. Great hotel.

Having attended a Christmas party night 2 years ago which was most enjoyable, I decided to organise a surprise party for my wife. Having booked 9 double rooms , the hotel set up a private room for 18 guests for lunch buffet on arrival and a very nice 3 course meal in the evening. They even set up a projector for us. All the staff looked after us really well for which we were most greatful, such a friendly team including bar and breakfast staff. Well done to you all. Thankyou.

Staff very friendly and out Golden Retriever Millie had a wonderfull time. Room very comfortable and facilities good. Great full English breakfast served in separate area for dog owners. We will certainly use this hotel again.

We had lunch here , a couple of times this month,the food is so much better now, maybe a change of staff, We were greeted by a friendly lady called dotti, she was very helpful and our meal arrived very quick, Can't wait to go back

We decided to stay here last minute due to the snow as we had to get a train early the next morning and were worried would not be able to get to station as well as not having to leave to early. Unfortunately our neighbours found it necessary to go in and out of their room and up and down the stairs all night long which kept us awake,having discussed this on departure we were informed they had a number of complaints about these guests and a manager had to get involved. We did get an apology.Otherwise the stay would have been fine

This is a well run 3 star hotel. My room was dated but very clean, warm and comfortable. TV in the room had loads of channels and I noted my 4g coverage was very strong so didn't need the WiFi. Bathroom was bright and clean - old yes but perfectly adequate. The hotel itself is in good decorative order and is again a little more comfortable than perhaps it's rating suggests. Onsite gym, whilst small, and pool are welcome extras for a hotel at this level. The location is good for quick access to the town and the car park was easily found via sat nav. If you are coming via train it's a ten minute walk. Can't say I understand what the numerous complaints on TA are vis Parking. The hotel operates a now standard ANPR type system which ensures only guests can use the carpark. You simply add your car details to the screen at reception. No drama. My rate £65 was good value. I will return without hesitation.

The Angel Hotel hosted my sister's baby shower yesterday and they were incredible. The food was great, the staff were very helpful and the managers dealt with my email correspondence promptly and efficiently. I would definitely recommend hosting another event here.

I stayed here for one night and that was enough, To my horror and disappointment, upon arriving around 6pm to check in, i was informed that there would be no food available, i could not have any hot meal or in fact anything to eat for that matter during my stay that evening. This was due to limited staff so i was told yet people who had been here from the start of the week were still able to order food. I thought that was ridiculous to say the least and an insult. So i had to go and purchase a pizza accross the road from a kebab house which i must say was the worst pizza i have ever tried. It does not state no food at in the inn on the web page upon booking neither. Avoid this date in staying here at all costs.

Absolutely fuming!!!! Watch out for the car park, they use a company called ParkingEye. The hotel is very poor in dealing with this issue. You need to let the hotel know your registration. However, the front desk is unman most times!!!! Not knowing this and with it being my first time I simply did not know. Parking charge £100!!! Not to worry Best Western, I've moved all my client base to the Bear Hotel. good luck!!!

We stopped at the angel hotel in Chippenham. We had a fantastic time . The staff are a absolute credit to the the hotel . Nothing was to much trouble . I've never stayed at a hotel before where the staff are so helpful.

We used this as a base for a group travel long weekend. I think this was the first time they had catered for such a large group. The accommodation was excellent, but it was the meals and service that was not up to standard, although some improvements had been made by the time our stay was over. Meals were good quality but lacked a decent amount of vegetables compared to meat,etc. Service was particularly bad on the first evening and breakfast next day was even worse. Bar prices are high.

I have often used the hotel for formal and informal business meetings and also for staff get togethers, it is conveniently placed and service has been good. The last two visits to the hotel however have been blighted by the new Parking Eye system in the car park. Despite spending money as a customer of the hotel due to errors in inputting of parking time and this time my number plate I have had cause to contact the hotel when a howler of a 'you are being fined for parking - £100' has landed on my doorstep. The first time I called and the hotel sorted this out for me with minimal fuss and I was very grateful to them for this, this time they sent me and email and told me I had to appeal....NOT a simple process... not ability to forward the email and needs effort and time!!! OR I pay £5 to them to sort it out...… in my view a very poor response. I will find an alternative meeting place for all future meetings - private and business - and warn all Hotel Users, make sure you are incredibly careful with the parking system - it was my error on both occasions - or you have a complete pain to sort out post visit.

Stayed here on a fri/sat night as a base to visit Bath, train station prob 15 minute walk or £5 taxi. Hotel clean and tidy, small pool but ok if not busy, very well located in the centre, out of the door and straight into shops, pubs etc. We didn't eat here so can't comment but menu looked ok. Our only gripe was the Christmas party guests outside our room making a lot of noise, something that we had to accept as it's Christmas and know this would probably happen in most hotels. Parking for 50 cars and soon gets filled up although there is a car park right opposite which you have to pay for. Definitely stay again.

Stayed here last night with two other couples trainee receptionists was the best member of staff Bar had no vodka when the bar opened Probably the worst hotel breakfast I've ever had very small and poor quality Shame as this could be a little gem

Just returned home after spending 4 days at this hotel and our stay was very enjoyable. The room was comfy, clean and met all our needs. The breakfast was perfect so ignore the other reviews, some people love to moan. The food was plentiful, good quality and piping hot. The lady who served us and greeted us in the mornings was lovely and couldn't be more helpful. The swimming pool is a great extra facility and the hotel is central to visit the Cotswolds. We had a brilliant time.

Philip D, General Manager at Best Western Plus Angel Hotel, responded to this review
Thank you ms T for your kind review, I'm glad that the hotel team made you feel welcome. I will ensure that your comments to the whole team, our pool is just the right size for relaxing in after a work out in our gym, however, I just like the relaxing part. I hope to welcome you back to the hotel in the future, maybe next time you could visit Bath or pop into London for a little shopping therapy before the Hydro Therapy of the pool. Regards Phil

We unfortunately timed our stay away with a Wedding which unfortunately was a little “wild”. We had a lovely room with a king size bed,room facilities were excellent. Breakfast the day after the wedding was poor. We paid extra to have full English it was barely warm when we received it, the excuse was we have a wedding party in??????? Surely you should cater for all of your guests as we weren't paying peanuts to stay. We had exactly the same breakfast the second morning of our stay and had twice as much and it was hot consistency needs to be on a daily basis regardless of how many guests in the Hotel . Was great as a base to visit Bath and the surrounding area, won't be rushing back.

Room ok WiFi good. Hotel is in the centre easy walk to a nice Thai restaurant. Lots of noise from the water system over night/ early hours complain as it did wake me up got 20% of (should have been more) Don't bother paying £12 for breakfast orange juice was very poor they did apologise but the rest wasn't up to much. I would stay again in hopefully not such a noisy room

The hotel's location, bedrooms and facilities are good, as is the excellent receptionist. The valiant front line restaurant staff - namely Dottie, Jemma, Millie and Olivia deserve medals for politely having to confront justifiably annoyed guests having to wait over half an hour for breakfasts which, when they did come, were inedible. Apparently, those in the kitchen had 'lost' the orders. Management was only conspicuous by its absence. The management have really let the hotel down in this department. After arriving on Friday evening we should have been warned when 2 of the 5 restaurant main options were unavailable. The advice - the best of the stay - was to go to the pub/restaurant just outside the back entrance. It was brilliant and it's only a 5 minute walk away. The following morning saw us witness a gentleman on an adjacent table place an order. Shortly afterwards a bowl piled high in a Vesuvius fashion appeared. My partner thought it was some strange sort of breakfast cereal. Wrong, it was a solid glutinous blob of porridge. Then on the Sunday morning, the day of our departure, the scene was a fiasco. Parents with young children were waiting ridiculously long periods and some people were actually getting up and walking out, refusing to wait any longer. Apparently it had been even worse the weekend before. Unfortunately we had already paid for the breakfast and so feel additionally aggrieved. As a tip, stay at the hotel, but do not eat there. The Gladstone Inn to the rear is great with good food served before you nod off or want to leave in frustration.

Visited The Angel with friends. The rooms were ok if a little noisy ( no double glazing). The restaurant wasn't great. Items were substituted or missed off the order (chicken leg rather than breast, no salad, etc). And my desert was tiny... And exactly what was that starter supposed to look like????

……. a decent tea bag”. We enjoy our occasional short visits to Chippenham e.g. a walk along the river bank and around the park, and some refreshments at the Angel Hotel. On our most recent visit to the Angel, the 13th October, everything was fine e.g. service, food etc. ………. except the pot of tea! We like tea, we drink lots of tea, but we did not enjoy the pot provided at the Angel on this occasion. Finding a decent tea bag is not difficult, so it is unclear to us how an establishment can get so many things right but not this. Our overall rating is a bit harsh ........... but it would have been much lower if we had been rating just the pot of tea!

Philip D, General Manager at Best Western Plus Angel Hotel, responded to this review
Mike & Flo Thank you for reviewing the hotel, I'm sorry that you found your pot of tea unacceptable. I do wish that you had raised this with a member of my team who I'm sure would have been happy to change the pot for you. We will review the current tea bags we use and make changes as required. Regards

4 of us for afternoon tea. My mum is completely deaf and my auntie is disabled. Staff were just lovely and one lady was even signing to my mum. Checked back on us regularly and took some lovely photos for us. Thank you so much for a lovely time, we will definately be returning. Highly recommend

On a not very busy lunchtime, two of us dropped in here unannounced - smallish menu but good food at a good price with good staff but.........slow service. If you're not in a hurry, this place is worth a visit

I have been staying in this hotel several times in the last 7 years. The recent visit was very disappointing. False fire alarm at 3.00 in the morning - with the sound off and for 30 mins. Reception that directed me to the wrong wing of the building when I arrived. Hair in the hot meal at the breakfast. The bath in the room was not clean either.

At 135 a night, this hotel is ludicrous. The rooms and decor are outdated, the furnishings are cheap and worst of all the TV was tiny! The hotel bar and restaurant are nice and the only redeeming features. I get the feeling that the hotel is making the most of the fact that there are no alternative hotels in the centre of Chippenham. Nothing gets a top notch price like exploitation

With the car park as far as possible from reception the hotel has seems initially confusing. However; for a one night stay it delivers with a comfortable bed, standard room service and a gym and pool to keep at bay the temptation of an hospitable bar area and restaurant. It is tempting to provide a higher marking but I would reserve judgement until the refurbished kitchen and new head chef are installed and embedded. It is nonetheless convenient being in the centre of town and also close to the station. For the business guest it delivers what you need and I am sure for tourists it does the job equally.

Second stay this year, this time in the older part of the building, second floor (no lift). Large airy room but lacking TLC. A few stains on the bed throw and the carpet, litter in the drawers and an item of clothing under the bed. The four poster bed had one crossbar hanging loose, which I removed as it was dangerour (I did report this to reception). High level dusting needs attention in bedroom and bathroom. Plenty of hot water and a good shower and bath. These older rooms don't have aircon. Breakfast the next day was a messy experience, the buffet area is too crowded into a corner and too close to some of the tables. I know it was busy but we all know that at the weekend most guests come down during the last half hour so it was disappointing that most of the food had run out and we had to wait for replenishment, which came in dribs and drabs, and indeed a chef appeared just after 10am (closing time) with lots more food. Mentioned this at check out and our breakfasts were immediately removedfrom the bill without question, which was thr right (though not sought for) response. Having managed a similar sized hotel myself must say that breakfast is the one meal when the majority of your guests are present and is an ideal opportunity for the kitchen team to show their potential. Planning is the key! I would stay again and hope my points are taken constructively. Michael Sage, MIH

Nice hotel, rooms clean and well furnished. Staff friendly and helpful. Breakfast was reasonable, except on the Sunday when they seemed to run out of everything and the staff were rushing around getting more food, plates, etc. WARNING if comming by car check in before unloading your luggage as reception is a fair way from the carpark and some of the rooms very near, we carried our bags nearly twice as far as necessay.

Room was roasting hot with windows open. No air con, spoke to hotel staff that jut laughed at me and did nothing. Wouldn't stay there again he staff were rude unhelpful and inappropriate. Hugh disgusted by them

We held our wedding reception at the Angel Hotel in early August 2018, having booked in May 2017. We had a reception for 96 seated guests with 130 total in the evening. From the moment we booked the Angel staff were professional, helpful and excited for my husband and I. Their packages are perfect for customising what you want, the food was excellent, accommodation top notch, and they helped us to achieve the Pinterest wedding of my dreams. I particularly want to mention Suzanne and Emma as outstanding - they worked so hard to make our big day wonderful, and I wish we could do it all over again. There's also not one thing I'd change! I would highly recommend this venue to other brides with similar size guest lists, they really are excellent value for money and the staff listen to what you want and make it happen!

We stayed on a Sunday night so got a really good bed and breakfast deal. Most rooms are in the new extension across the small courtyard and a perfectly clean and adequate. There is free wi fi and parking but remember to register your car at reception. Opposite the room was the swimming pool and fitness room, free to guests. We made full use of these and stoked up on the cooked buffet breakfast the next morning. We can recommend this hotel for a short stay especially if over a Sunday night for the best deals. Chippenham is pretty quiet on a Sunday but is a good base for local stately homes such a Bowood House and Corsham Court, each only a few miles away.

Stayed on a 2 night deal it was amazing value. clearly ongoing updating throughout the hotel. clearly the staff are the best asset to this place, from the friendly reception staff to the young lady who I believe was called emiliena who gave us fantastic service in the restaurant on our first night. Was a little surprised we were not warned the kitchen was having a refit so a limited menu would be available, however even if we had been warned we would still have come because it was such great value.

Great central location with spacious and clean rooms.Found the bar prices very expensive which probably explains why my wife and I were the only people in the bar on a Friday night.Had an issue with breakfast on the first morning which was not really sorted out by the staff.

All aspects of the hotel were very good. Nice accommodation and good food. Only downside was that drinks were a bit pricey. However, there is a nice pub next door. The staff were very friendly and helpful and the location is good in a nice part of the town centre.

We stayed here for our Anniversary, and loved it. Location was perfect for going out and about. Train station just 15 minutes walk away, Bus station less than two minutes away. We had a lovely room, we were upgraded, and it was clean, comfy roomy, tea making tray, and tv. The gardens at the back of the hotel were a lovely place to sit and have a drink. The reception staff made us very welcome, were very informative and knowledgable about the area and always greeted us with a smile and a chat. Suzanne, the front of house manager went over and above to make our stay special. The restaurant was ok but not the best we have been too, hence 4stars. That said, they did have a few technical problems, which we were informed of prior to us arriving. Even so, would recommend Angle Hotel, we hope to return one day.

On arrival we were told our room was in the new part of the hotel, the receptionist (who was delightful) had trouble finding the key but gave us the copy. We let ourselves into the room and discovered someone was already occupying it. We were then moved to The Sutton, hurrah I thought....an upgrade for our trouble. How wrong I was, the new room was in the original part of the hotel, which could have been lovely. It was however small and stuffy, immediately overlooking a flat roof. We spoke to the manager who said that as he had only been at the hotel for 3months he wasn't familiar with the Sutton! The only compensation he offered was a free bottle of wine, after some discussion he doubled it and eventually apologised. During our stay we found that in the bathroom (which could have been cleaner) the basin would not hold water long enough for my partner to shave and the water in the shower was extremely hot and could not be cooled down sufficiently to stand under comfortably. There was a fan provided which we used the whole time we were there. I had to use a spare bath sheet to cover me on the first night because there was no top sheet and it was too hot for the duvet. the next morning we asked if we might have a sheet for our second night and when we returned after a day out it seemed our request had been granted. Alas no ......they had just used the duvet cover!! On a positive note the staff (with the exception of the manager) were all very friendly and helpful, and the food was very good. We particularly enjoyed the Sunday roast, my cheesecake dessert was pure ambrosia.

We stayed at the Angel this Sunday as we had previously stayed there on several occasions as they are dog friendly, although unfortunately ours is no longer with us. When we arrived in our room we discovered that there was no soap in the bathroom. As our daughter was already on her way to collect us, and we always have our own hand-wash we did not report it straightaway. The next morning when we went to breakfast we were disappointed to find that they had changed over from where you could order what you wanted, and it was very good, to a average buffet system. We got our plates and made our selection then realised there were no eggs available. We asked where they were and told that they were on their way. After a 10 minute wait the eggs arrived but by then the rest had gone cold. One off the staff could have told us that there were no eggs available before we put the other items on our plates. We reported both these things when we went to check out, but the attitude was “I'll tell them about that” no offer of any money off or any encouragement that things would be better next time. As we no longer have our dog we will be seriously thinking about going elsewhere next time we are in Chippenham visiting family.

Good central location with plenty of free parking We were in the main building first floor- no lift so if you have mobility issues make sure you make the hotel aware Check it was swift and friendly Appreciate we are in an unusually hot summer- We had a large room but it was very hot - despite the fan that was provided- only a small window Hotel lighting was poor - mood lighting is ok but difficult to read even in the bedroom there was no decent lighting- ok during daylight hours in the bar area which has a lantern roof but that won't help in the winter when it is dark at 1600 hours Evening meal ok: Prawn cocktail/ fish cake Steak / Cumberland sausage Ice cream/ sorbet Breakfast was mediocre buffet affair- toast you had to put through twice - ‘limp' hash browns - bland scrambled egg ( they will cooked fried or poached eggs to order- suggest you take this up) - second morning coffee machine broke which put pressure on the staff. Bacon and sausages good. Nice sized pool for a hotel like this Drinks expensive Main positive for this hotel is the staff who were really friendly and professional Good base for a weekend- near to bus and railway stations

The lunches used to be really good but they have tried to be fancy and now they are pretty awful shame as nowhere else nice to eat in Chippenham town centre. Bring back the old menu!!! We have tried them three times now and had a different version each time but none are as nice as they used to be plus you hardly get any chips anymore.

Arrived on a hot/sultry afternoon, Reception were very helpful and informative. We did enjoy a bottle of Prosecco in the garden before going out to dine at the nearest Italian Restaurant-La Passione ( which was very enjoyable and reasonably priced). Overall we found the hotel to be comfortable, our room (inside the main building0 was large with a reasonable sized bed, good bathroom, good-sized tv etc. We would not hesitate in recommending this hotel if you are looking for accomodation in/around Chippenham. Due to the very hot weather being experienced at the time our room was very warm and a large fan was provided.

What a shame this beautiful hotel could not deal with the temperatures that we are currently experiencing . We stayed last night in room 202 and it was a furnace . The fan in the room served no purpose and the windows could not be opened wide due to safety catches . After no sleep we now have a journey to Scotland to make . PLEASE get some mobile air cooler units for these rooms , you might only need them a few nights . At the premier inn you get a good night guarantee- we did not get a good nights sleep last night !

Our room was quirky but comfortable and had a big bathroom, all were very clean too. Breakfast was just ok as most food was lukewarm and I was refused any fried eggs as "we're not doing them today". I had to put up with the remains of the scrambled egg instead.

There were six of us on a golf tour. One of the rooms was above the swimming pool and as a result was too hot during the heatwave. Beds were fine, rooms were clean but breakfast ingredients were nondescript.

Booked this hotel for our 25th wedding anniversary due to its location. Arrived late afternoon and were greeted at reception by very friendly staff and later that evening very helpful staff. We had booked an evening meal in their restaurant, which was nice and quiet and a relaxed atmosphere and we was not disappointed with the 3 course meal. Each dish was of high quality and very tasty,I would highly recommend their Steaks,which were cooked to perfection and so delicious. We wanted to visit Longleat and asked our waitress how long the journey was, she told us how long it was and also gave us some local knowledge of how to get a discount before we go, which was very kind of her. I would highly recommend this hotel for its location,it's friendly staff and great hotel facilities, it even has a gym and a swimming pool.

Having stayed recently at the Bowood Hotel and Spa and paid £40 less for a b&b room, there was frankly no comparison. The hotel is in a great location for exploring this nice market town, but the old part is a bit old fashioned and was totally dead in the evening with a long wait for the night porter to serve our last couple of drinks. We were in the new rooms which are in a separate block - almost like a different hotel. The room was fine but I think I paid for a view and got a tiny window over the car park! When it came to breakfast we were faced with the dregs of a buffet. Pretty disgusting. My wife left all hers. No staff in sight. Had to grab a kitchen member to get marmalade. Not my favourite hotel break.

We visit the general area a few times a year and this often results in a short visit to Chippenham. These visits usually coincide with a mid-morning snack or a calorie constrained afternoon tea, and that is when we head to the Angel Hotel. The Hotel has a few different faces in that besides its expected role it also houses a Gym Club and is very welcoming to non-residents. It is evident from our visits that quite a few locals use the hotel to meet up during the day. This is not surprising as the product is good, the prices competitive, and the ambience relaxing. In warm weather, there are plenty of tables and chairs ouside to enjoy a bit of sun and some refreshments. It provides an oasis that contrasts with the often busy environment on the street outside. The Angel has been a consistently reliable performer and we have always enjoyed our visits. On our most recent visit our timing was a bit erratic re their menu availability but the bar staff and kitchen made the effort to provide us with our preferred choice.

Stayed here for a 2 night break with dinner on the first night. I was quite worried after some of the reviews on here, however I was pleasently surprised. Check in - Warm welcome very friendly staff. Room - Very spacious spotlessly clean with everything you need, comfy beds good sized bathroom. Dining - We had dinner on the first night in our deal and were pleasantly surprised by the excellent waitress and wine waiter, so helpful and efficient. The food was also really delicious. Because of this we decided to book for the following evening, the food was as good but our waitress was not working that evening. Unfortunately the service was not so good on that occasion. At breakfast the food was really good however the food was cold on our first morning so our waitress got it heated up for us. On the second morning the food was better but still not really hot. I think the addition of a microwave might help as I do find the heat trays hotels use are not that good. That said we did have a really great break and the few niggles we had did not stop this. We would definately return and recommend this hotel to friends. Thank you for a great break.

a repeat visit after a few years. The large car park is still the same, and the town itself seems to be thriving, but our room was looking a bit tired, lacking in natural light, and suffering from street noise overnight. Everything in the room worked. Reception staff were very good and breakfast staff were good, but the breakfast itself had nothing to recommend it. At the price is was not great value.

My wife and I decided spare of the minute to head into laycock to visit filming spots on Harry Potter and discovered this little gem of a hotel we were able to book last minute for a very reasonable price for a suite , we used the pool and the gym and really enjoyed our stay

We love coming to Chippenham for the Folk Festival and for the fourth year running we stayed at The Angel Hotel. We got to the town early as we had plans to visit other local attractions before the festival proper started and we noticed that the breakfast service before the festival was very different to that after the festival started. The festival has been running for 47 years; surely the management at The Angel Hotel know by now that they are going to have a full restaurant at breakfast when the hotel is full. So why did they keep running out of things, no brown bread, no orange juice in the jug, running out of buffet foods, plates, tables not cleared, slow service for tea/coffee, etc. It was not what I expect from a good hotel, I expect someone to take responsibility to ensure the guests are all catered for and happy. Let's hope they take note for the festival's 48th year in 2019.

Having enjoyed coffee and a breakfast sandwich on many occasions with my husband and friend I took my son one morning recently. I asked for the menu, “we don't have one anymore” they offered breakfast at the buffet but I said we wanted a sandwich. They said they would make them for us, I ordered a cup of coffee as well. The coffee arrived promptly in a cup and saucer with a serviette between them soaked in coffee. THIRTY FIVE minutes later I asked where our sandwiches were, the kitchen hadn't even had the order. I asked for a refund and left. The following week I went for a coffee and the machine was broken! Maybe it's time for me to try one of the other fifteen coffee shops in the town.

We stayed here with dog here for a weekend. Breakfast was not included in the rate so we did not have it, as it seemed expensive. We arrived afted the restaurant had closed but we were offered room service for a sandwich, the full room service menu was not available. There was a wedding the following night and thee was no policy in place to close the outside area after a certain time, say 10 or 11pm - our room was groundfloor next to the garden where people were sitting outside chatting noisily until well after 11pm.

We have stayed at this hotel for many years for the Chippenham Folk Festival and can only say that the standards have deteriorated over the past few years. The housekeeping staff are fantastic and the hotel is certainly comfortable however the restaurant service was very poor. Friday evening and Saturday evening we waited nearly three quarters of an hour for our food and when it appeared one had to be returned as it was cold. The excuse from one member of staff was that they were very busy and he shrugged his shoulders. When we asked for a jug of water we were told " I'll see what I can do but we're very busy" Not the best responses. Breakfast is now self service but when we arrived for ours we had to reset our own table and find crockery excetera from other tables leftovers. No-one appeared to be keeping a check on what needed "topping up" and for example when eggs finally appeared, there were no plates.. Very poor indeed. There seemed to be very few waiting staff and the manager was conspicuous by his absence. Many of the other residence felt the same and at check-out time there was a queue of people complaining. There does not appear to be any one taking responsibility for training frontline staff in customer services. It is quite clear that the catering and housekeeping staff were under extreme pressure and the management team was in complete denial of the issues . The Angel at bank holiday weekend during festival time is always full and has been for the past 40 odd years. Why has this year been so bad?. What's best about the Best Western ? not a lot at the moment

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear moiraflyingcat Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss your comments further - [email protected] Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Regards Philip Dunn, General Manager

Went for afternoon tea although it was very nice and staff were lovely little disappointed as it wasnt as nice as previous one I had a few months ago nearly half the cakes.wish I took a picture to compare today.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Alison H Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the positive experience that all guests receive and I was sorry to learn that on this occasion your experience did not meet our usual high standard. Our team work very hard to serve our guests and I will be investigating your comments further. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Regards Philip Dunn Hotel Manager

cut the long story short: the hotel: missing door in a wardrobe but a letter of apology on the table. the bed hard but I like it this way. good location for the town good shower and bath in general small swimming pool and mini gym still ok all clean THE RESTAURANT don't try it if u r over 60 you will die before u get served. the place was empty. 4 of us ordered and we got the mains 40 mins later. those were mostly burgers no justification for such delay another 20 mins to get deserts but they are just ice cream. we have been here 2 days so far and it was exactly the same yesterday so it is not one off. see the pic of my meal. it was a sea bass and the price is over 13 quid. I may be wrong but it is miniscule for 13 quid. I returned it and asked for a burger. 20 mins ago and still waiting.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear petex316 Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. Our team work very hard to serve our guests and I will be investigating your comments further. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if your happy to see a guest is always a good idea when 'checking in'. This for me lets the hotel down as it is 'hit and miss' as to whether you get a warm welcome or a 'I can't be bothered' to look up from the screen and smile or interact at all. There is always back of House , which is a valuable part of a hotel if customer service is not suited. Apart from this point the food I thought is good, service attentive and staff are good.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear dnabas71 Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive in particular our convenient location, and good food and service. All of our team receive dedicated customer service training and I will remind them of the importance of providing a consistently friendly welcome to all guests. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Very friendly reception Nice old house Feeling like Harry Potter as each room has its own name Lobby with mixed but cosy furniture. You feel as if you were part of a fairy tale. Very supportive personnell

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear 4711-twentytwo Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you enjoyed our friendly reception, cosy furniture and characterful building! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Front of house, bar, foyer attractive and welcoming Restaurant fine with unchanging menu. Staff attentive and helpful. We were in the courtyard wing but despite dire weather no umbrellas availabe (unlike BW plus Blunsdon House near Swindon. Room: bed comfortable, Unheated bathroom, really chilly. Shower curtain stained and dirty. Changed quiclkly by excellent room staff, replaced by another old, stained but clean one. Net curtains really dusty and dirty. Curtain hook missing and curtain hangind off as a result. Might expect it in slightly down market B&B but NOT acceptable in BW 4star plus at £120 a night.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear riskaverse Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. I can confirm that all bedrooms receive ongoing maintenance and any issues are followed up and promptly rectified. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

The stay was OK, and the staff were lovely. However, we did have a few issues with the room which in my opinion are unacceptable. The bathroom was very dirty. The toilet did not flush properly, we had to pump the flush 5-6 times to get it to work, which at night time was very noisy. The bathroom door handle came off whilst I was inside, which was distressing. Would definitely not recommend this hotel to others.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Zoe M Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. I can confirm that all of our bedrooms are cleaned on a daily basis and that any reported maintenance issues are followed up and promptly rectified. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Just so you don't get caught out, the bar closes to non residents at 10. 30 pm ....... and that's on a Saturday night, and they had run out of two of the four draught beers. It was a disappointing end to a lovely evening.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion the bar experience did not meet your expectations. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

We stayed 2 nights on the DBB offer and were pleasantly surprised from the start -we had a superb room in the main house which was very spacious, clean and comfortable, the breakfast was good-hot and a good choice, found this a very relaxing breakfast compared to other hotels and staff were very efficient serving drinks, clearing down and constantly refilling the choices available. Dinner on both evenings was delicious and freshly cooked especially the sea bass and cod and the chips were lovely and fluffy inside crispy and not greasy outside, the service again in the evening was great-just the right amount of time between courses (unlike most hotels who trot out with mains as soon as starter is cleared) we also used the pool area which was lovely and again very clean We would certainly recommend The Angel and hope to return

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our clean and comfortable bedroom, delicious food and friendly team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Booked here for a "walking break". Given a lovely comfortable room. Dinner was ok. They supplied a fantastic picnic which we enjoyed after our long walk, followed by a lovely swim. All staff very friendly and welcoming.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our friendly team, delicious food and complimentary leisure facilities. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stopped off en route to a meeting, but the staff were really pleasant and helpful. Had a sandwich lunch, but was impressed with the offerings. Great value and good service. The public areas do get busy and as such some of the tables were left with dirty plates. That aside though I would recommend it.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your lunch with us and I will ensure that our team promptly clear the tables at our peak times. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We had a lovely break before our baby comes I'm 6months pregnant. We had really bad snow and I didn't want to travel so the hotel let us keep the room on they were so helpful. The good is lovely too and all the staff are very helpful and friendly we would definately recommend this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive. It was great to read that you enjoyed your stay with us in particular our friendly team, and delicious food! We were delighted to assist you during the recent snow. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I really don't understand the bad reviews of this place. The staff were lovely and accommodating, the food was top notch. Our dog was made to feel very welcome, which was very important to us. Will definitely be back.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and are delighted to welcome 4 legged guests as well as 2 legged ones! It was great to read that you enjoyed your stay with us in particular our friendly team, and delicious food! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I visit the bar lounge frequently for coffee and lunch due to its convenient location. In the past 12 months I have visited many times. Each visit usually involves a long wait or wrong order or no order at all. The waiting staff, for whom there seems to be a high turnover are always terribly sweet and helpful but totally let down by the back-room organisation. This morning I waited 35 minutes for a tea cake which, when it arrived was cold. There's absolutely no point in complaining to the poor stressed out front of house staff... they are always sorry but nothing changes. Why do I continue to go there? Well it's very convenient, a nice cosy environment and when it arrives the food is ok. Also I'm an optimist... I always think that there might be a good reason for their incompetence on any particular day but it seems nothing ever improves! Clearly this is a systemic problem of basic organisation and management. Please get your act together.. in a town where there's little or no competition this venue could be excellent but sadly is barely adequate!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss your comments further - [email protected] Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Regards Nikola Garnev, General Manager

Stayed in room 301 with my partner, absolutely amazing room, clean, tidy, every thing you need in a hotel room. Arrived a few hours before check in, and was able to get our keys early. Dinner was really tasty, I had the Cumberland sausage and my partner had the steak and ale pie, all tasty, service was excellent, friendly staff. In the morning while I was waiting for my partner in the reception area I was offered a free capuccino as they were training on the coffee machine, thought that was a nice gesture, Breakfast was buffet style, we also had the full English, again really tasty, and again everything you could want from a buffet style breakfast area. All in all a very nice hotel, the staff we did see were very friendly and attentive, we will definitely be staying again when we're in the area. Thank you very much for an enjoyable stay

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and i was great to read that you enjoyed your stay with us in particular our friendly team and and delicious food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Arrived late and missed the restaurant however receptionist advised that sandwiches would be available via room service. Got settled in and then tried to order a sandwich, only 5 to choose from so not a great range. Phoned down and got the impression that the chap on room service really did not want to handle the request. He was blunt, he did not know the sandwiches available and mid-conversation he left the phone and went to the kitchen. When he called back he said, "might have a tin of tuna in the kitchen." I kept having to repeat myself when eventually being informed there was also some ham and requesting one tuna and one plain ham sandwich. It arrived on stale bread and one sandwich delightfully had no filling. His response when I complained was, "well I've never had a request for a sandwich in 3 months." His whole attitude stunk, his service and knowledge extremely poor. Has actually put me off re-booking at this hotel.

Wonderful to find a hotel that allows dogs in their rooms for FREE. We booked a executive double room and stayed with our 4 Chihuahua's for 2 nights. Perfect wonderful stay. Highly recommended. Hotel has a good swimming pool which we did not use.Very good buffet breakfast. Located in the centre of Chippenham and good parking at the hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and are delighted to welcome 4 legged guests as well as 2 legged ones! It was great to read that you enjoyed your stay with us in particular our convenient location and and delicious breakfast. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed for one night in February 2018. The room was a good size and very clean. As it was only one night didn't get the chance to use any of the facilities. Reception was a little chaotic when checking out and so it took ages, but overall a nice hotel. Would stay again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our good sized clean room. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We booked an overnight stay here as we were meeting up with friends in Chippenham. We planned to eat at the hotel and meet up with our friends and go out for the evening. Unfortunately we were not told that the restaurant was closed that evening until we arrived and booked in. Apparently they had a function booked. We then planned to quickly shower and try to find a suitable place for a meal in Chippenham. As we had not been before and did not know the local restaurants it was a little hit and miss. Unfortunately we were then slowed down even more as there was no hot water available in the shower in our bathroom. Because of the problem finding somewhere to eat, we had no alternative but to take a cold shower and inform the receptionist on our way out. They did offer to swap the room but we did not then have the time to do this and just asked that they please ensure we had hot water available for a shower in the morning. Unfortunately this did not happen, still no hot water in the morning. I was very upset. No-one from the management team contacted us and it wasnt until we went to check out and pay the bill that there was a note on our account from the management saying that they would not charge us for the drink we had on our return at the end of the evening. Whilst I was thankful for this I do think that it was not very good that at no point did anyone from the management come to speak with us. Whilst the hotel reception areas and grounds were lovely I was also a little disappointed with the housekeeping in the room. I would probably not have noticed it quite so much if everything else had been okay but there was areas of the carpet that were stained quite heavily as well.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss them further - [email protected] Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev - Hotel Manager

Booked some last minute meeting rooms here after electrical supply issues nearby. Staff were really helpful and ensured we had everything we needed to make our day run smoothly. Rooms were nice and quiet, with loads of onsite parking available.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, Alexander J Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and were delighted to be able to assist you at short notice! It was great to read that you enjoyed our peaceful location and convenient complimentary parking. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

A very pleasant hotel with comfortable room and quaint large building. There is a large car park and the hotel is bang in the middle of Chippenham. Opposite the hotel car poark is a public car park (Gladstone Road) which has an Electric Vehicle charger. The restaurant, however, has quite a limited menu but the food was OK.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our central location and convenient complimentary parking. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Nice building with rooms in newer building through the garden. Rooms excellent as expected. All a bit impersonal though. Bar prices extortionate! Breakfast good but I wish hotel chefs knew how to cook mushrooms properly!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable room and good breakfast. I will ensure your feedback regarding the mushrooms is passed onto our Chef. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We stayed for 1 night. Hotel is located in centre of Chippenham with parking. We stayed in the main hotel. The room was very nice. Huge bed and lots of room. We did not eat evening dinner, the menu seemed to be fish chips, burger chips etc, which I did not fancy. We walked along the road and had a lovely Greek. Breakfast was a nice buffet. Food was hot and enjoyable. The staff all seemed pleasant. My only concern would be the reception. Very small. On the desk were everyone's checkin forms so whilst standing there we could see everyone's home address (knowing their home was now empty). Also showed what they had paid (one person paid £30 more than us and another £20 less). Did not feel very secure as reception was left unattended. I would recommend they keep people's personal details locked away so they cannot be read by people standing in reception. Overall very nice and would return

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location and great breakfast. Guest safety is our top priority and thank you for your feedback regarding reception I will immediately investigate this. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I booked three rooms for one night on a January Friday night at a very good price in the sale. Our rooms were spacious and comfortable with large beds and everything was clean. Breakfast was included in the price and was more than adequate, and we found all of the staff really nice and friendly. We liked our rooms, the attractive courtyard area, the pool and the bar. Although just slightly dated in parts, the hotel felt fresh and welcoming. We didn't find much of interest in Chippenham and found it a very ordinary town, but we absolutely loved our trips to nearby Lacock and Castle Combe - two beautiful villages within 15 mins drive each that the hotel manager recommended to us.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your comfortable bedroom, complimentary leisure facilities and delicious breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Room: A friend and myself booked two rooms at this hotel on the night of Thursday the 12th of October as we had a blacksmithing course in he area. The rooms where very spacious with a great en-suite bathroom which included a bath. Everything was tidy and clean with nice furniture including a lounge chair near the window to relax in. The bed was spacious and great to sleep in, very comfortable and warm. Pillows were good with proper support. WiFi was available throughout the hotel itself and in the rooms. Everything was clean and well-maintained which means no drawbacks or complaints to the room. Staff: Friendly staff which helped out when needed even when my friend ordered a grog in the evening at the bar as he was feeling under the weather. This was of course not on the menu but they still made it for him without question. That is nice service! Breakfast: Good and quite extensive breakfast (continental) although I must say personally I'd preferred a bit more brown bread(rolls) and not just white. A really nice meat and cheese selection was present as well with thickly cut ham which really is a plus in my book. Other facilities: A swimming pool is available as well as a gym but unfortunately we weren't able to make use of it since we got back quite late. (pool closed at 10) There is also a nice centre garden area in between the main building and the swimming pool where one can sit and enjoy a drink. Public transport: Good public transport connection as Chippenham has a train station and the hotel is right in the middle of town. Location: As said above, the hotel itself is situated right in the middle of town with a nice selection of restaurants in walking distance as well as a large supermarket close-by. Closing Thoughts: I'd definitely stay at this hotel in the future should I be in the vicinity of Chippenham again, nice room with good breakfast and the swimming pool is a good bonus.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team, comfortable bedroom, convenient location and complimentary leisure facilities! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed there for 2 nights recently. A lovely smart hotel. Nice sized bedroom, modern, clean with everything you need. The main thing about it was just how friendly and efficient the staff were. We had a great stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team and nice sized bedroom! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I took my children away for the weekend. We loved the hotel. Staff very friendly and helpful. Bedrooms were lovely and comfy. We had dinner and breakfast at the hotel. Good variety and catered for the children well . We used the swimming pool three times. Perfect for the children. They really enjoyed it. Lots of local shops and restaurants in walking distance. Staff really went out there way for us. Nothing was too much trouble. Will definitely return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team, complimentary leisure facilities and convenient location! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

It was fine, the room was comfortable, and clean. We were initially given a key to an unserviced room and had to go back to reception and have another room allocated. The safe didn't work as it had a low battery. The breakfast was fine, although perhaps as we came into breakfast at 9.10 we were a little late ( it finishes at 10) as there was one danish, not one sort, but literallly one left. The beans did require a deep mining experience with an ill shaped spoon, These are just first world comments I know. The staff were friendly and polite. The pool was very nice a good temperature and we enjoyed using it. Everything else was 'fine'.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable clean room. Thank you for your comments regarding breakfast, we will ensure they are passed onto our team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My sister-in-law and I had a wonderful experience at the Angel Hotel. We were greeted warmly and any question that we had was answered by a friendly host. Our twin room was warm, neat, and clean. We stayed 5 nights and were greeted with a delicious breakfast each morning. There was also plenty of parking in the back. I appreciate the dependability of Best Western hotels and have stayed in many. My one regret is that I didn't ask about getting credit on my Best Western membership like do in the U.S.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly service, clean room and delicious breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I have had many Christmas and Easter meals here before and so was looking forward to it! I was greatly disappointed. The starter of mushroom looked as if it was frozen diced mushroom and you could barely see the few bit of chorizo. The main course came with just one roast potato and so when asked another bowl was brought out. The veg was overlooked and mushy. The final straw however was the two tiny slices of Christmas pudding for dessert with a random strawberry on it. For the £29 paid I was expecting more. If you cater to Christmas parties you need to be at the top of your game-this puts me off coming at any other time of year. You have lost a customer in me.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Kelly1russell, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at [email protected] to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Woefully understaffed with 3 waitresses to serve 80 people, judging by the speed food was coming out of the Kitchen I think there must have been only one person in there. Sat down to eat at 14:00, Main courses took 1 hour and a half from the first to last to be served at 16:00. Needless to say it was cold when it came out, slopped on the plate, by the overstretched Chef. To say “School Dinner Standard” would be too kind, in all, appalling service and food. Not the fault of the staff who were clearly embarrassed, but the penny pinching management trying to employ teenage girls, no doubt on minimum wage. If you plan to cater at scale, employ enough staff! I won an afternoon tea in a raffle, but gave it away as I would not eat here again even if free.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Guest, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at [email protected] to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Stayed here on business and room was ok and decent standard. Pool looked ok but didn't use it. Because they had Xmas party night bar menu was fixed 2 or 3 course and standard menu was only available via room service! Very odd, it's either not available or it is. Fixed menu didn't have decent choice so I ordered from standard menu in room and took the hit for the tray charge. Didn't bother with breakfast.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Maccer66, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at [email protected] to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Went to a Xmas party night £37,on 9th December 2017, Sardines have more room. once sat down it was very difficult to get up to the postage stamp size dance floor, even the staff struggled. No elbow room to eat the mediocre meal with a bowl of washed out vegetable. Butter was offered 20 minutes after the cheese and biscuits were finished. a strong pair of glasses were needed to see the Xmas pudding. Large GLASS of wine £10.75 and £4.80 for a large diet coke. Will never go again, Pheasant carvery much better value for money and atmosphere.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Colintheolder, Thank you for choosing to visit The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at [email protected] to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Stayed Saturday night, lovely room, powerful shower, clean, good breakfast that was hot, friendly staff, would recommend. Lovely Christmas atmosphere. Handy for train station Bath only 15 minutes away.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our lovely room, powerful shower and great breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Receptionist at the Angel Hotel was rude and unfriendly that was the start of the visit, the room in the main building was tired and scruffy, black mold in the shower/bath, stained cushions on the bed and the furniture old and scratched. Food shocking no wonder the restaurant was empty, and the breakfast staff did not have a clue who were served and who were not served or what was going on. Very poor for the price, I will not visit again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jill r, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at [email protected] to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Visited here after being told that the new chef has totally turned around the menu and people highly recommend the place. We visited here on Sunday evening around 745pm it was just the two of us so we were seated promptly by a well mannered friendly manager called Emma who informed us that there was a very large party in at 8pm, so there maybe some delay if ordering once the large party arrived. We were seated in a well lit warm environment and served by a lady called Georgie who was friendly. We ordered starters and the Duck and Port pate was amazing and my partners starter of Salmon mousse was excellent. We ordered the Turkey roast and the portions were very generous. What made our evening was the friendly staff and the chef actually served us which made the experience extra special. We will recommend to our friends and definitely be back again. Well done team you've come a long way from last year when we visited.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. We have made a number of changes recently including a new Head Chef and it was great to read that you enjoyed our delicious food. We have received a number of positive comments about the improved quality of our food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Had a break away with my fiance after a very busy year, and this was exactly what we needed. Plenty of parking and a very warm welcome on arrival. We were upgraded to the Lowden and this was just beautiful! Plenty of space, a big comfortable four poster bed and a lovely bathroom. I loved the window seats to sit and watch the world go by. The only disappointment we had was that we weren't staying longer! We had dinner included that evening and although quiet the bar and restaurant had a lovely atmosphere with attentive staff. The food was delicious and hot! We were just so full up we couldn't do it justice. Used the swimming pool during our visit, again this was a great asset, lovely and warm and a great size. We had the difficult choice of whether to have a lie in or another swim the next morning (the lie in won!). The following day we visited Longleat and the hotel even arranged and booked the tickets for us which was fantastic! Overall a great stay, wish we could have stayed a few more nights.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our beautiful Lowden Room, lovely bathroom and and complimentary leisure facilities. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The rooms were spacious, with plenty of extras i.e. ironing board, iron, safe, hair dryer and tea making facilities, all staff were of a high standard AND VERY HELPFUL, all the meals were of a high standard, however could have been WARMER.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our spacious rooms, complimentary facilities and friendly helpful team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My choice was an absolute accident, just was looking for a place to stay with an indoor pool for my teenage child and “not too far to travel” option to celebrate my birthday near Christmas Day... Booked over the phone through the call center, price felt cheap enough and everything felt right... Spending a whole day just entertaining my child (suppose to be my birthday mind), arrived very late... tired... miserable... just awful weather... arrived to a... most welcome reception ever experienced, most cosy look I've seen for years, a luxury room I haven't expected and a comfortable bed I lost myself in... and clean... and tidy... and stylish... and just right... wow... It felt like a home! We were impressed. We were happy. We were relaxed. A heated swimming pool was small but deep and cosy... A Restorant wasn't perfect, couple moments could make me angry in any other place, but here... I was so pleased and happy with everything else, I even didn't bother to complain... in fact I hardly remember now what exactly upset us because the overall experience was just amazing. I think stuff simply were too tired... was very late. Getting close to this year birthday my child is begging me to rebook this place again and most definite I will... Thank you, guys, great memories! Xxx

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, friendly team and comfortable bed! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed here overnight for a business appointment in the area the following morning. The hotel is well-signposted approaching from the M4 and is easy to find. Check-in was a real pleasure with very welcoming, friendly staff. The hotel does not have a lift so be aware of this if mobility is an issue - stairs to the second floor are narrow and uneven. We were very happy with our room - spacious, restful colour-scheme and sparkly clean. At the front of the hotel there was some building work in progress and these works were screened off with posters giving information about the hotel, including a list of daily special menu offers. For Thursdays the offer was advertised as " Order 2 steaks (or fish) and chips and get a free bottle of wine" - turns out that fish is not included in this offer despite the wording. A very comfortable night's sleep - hot water into the bath and shower takes time (quite a long time in fact) so be patient. Breakfast was average but not bad for £8. The hotel is in a pleasant location in the centre of Chippenham and there is a large car park at the rear (don't forget to register your vehicle on the touch-screen when checking-in to avoid a parking fine). There is also a swimming pool and fitness centre. Couldn't fault the staff in any way - very keen to please, approachable, helpful and happy. Overall a comfortable and enjoyable stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, friendly team and comfortable nights sleep! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

This hotel is not cheap and you do not get value for money. The Receptionist was neither professional or friendly, not a great start to the visit. The rooms are tired/scruffy with black mold in the shower which was cold, the towels thin and scratchy. Food terrible and staff miserable and uninterested this was the same at breakfast, will not be going there again. Plus the car park was a nightmare lots of cars parked there were covered in bird crap.

I arrived to find I had been booked into a family room with my 3 dogs. Both myself and my dogs were given a warm welcome from the staff. The room was huge and the staff were so friendly. I ordered room service which was delicious. I have been so pleasantly surprised by this hotel and have already decided I am coming back in January and february as I am on another dog training course in the area and I've already recommended it to people on the course I am here to do.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable room, delicious room service and we are delighted to welcome 4 legged guests as well as 2! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I stayed for two nights with some colleagues. Two of us had no hot water, it was tepid showers at best, with non working control on the tap. There was a strange sour smell in the corridor. Breakfast was poor and not hot. Receptionist was a pleasure. She was friendly and professional.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team. I was sorry to learn about your comments regarding the water, unfortunately part of the water system developed a fault during your stay which required maintenance. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed 20-23 October and stayed in room in old building which was fine apart from 22nd and 23rd Oct no hot water from shower and (like another customer) which ever way handle turned still no hot water. Hot water only from bath taps. Monday morning before 9.00 am workman were next to our window above porch drilling etc. At breakfast just filling my glasses att breakfast bar and waiter pounced and asked for my order - couldn't be bothered to come over to our table! Also my husband was still eating his cereal when waiter appeared with our cooked breakfast which we had to ask them to take away! Rather cold breakfast returned! I overheard waitress asking another table if they would like hot food - didn't even use language of continental or full English breakfast! Also my last moan the swimming pool was out of use due to a problem for duration of our stay. Have stayed many times in past and have been really pleased overall - I hope this is a temporary blip!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Breakfast is certainly an area we are working on improving in terms of both service and food quality and myself and Paul our new head chef will be putting a lot of resource into this. We have customer service training scheduled for the entire team in the next couple of weeks in an effort to improve the service standards throughout as we do take our guests feedback seriously. I have checked with the Duty Manager that were on duty over the weekend and we have had no problem with hot water reported but based on the reviews I have scheduled a maintenance check of all showers in the building to identify any underlining issues we were not aware of. The swimming pool reopened on Monday, it was closed for a couple of days because of a chemical imbalance caused by faulty piece of equipment that was replaced but we had to make sure that the pool was definitely safe to use before we reopened it, apologies for nay inconvenience this caused. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

Having been a regular user of Best Western Hotels in North America over many years, I anticipated that the same high standards would prevail. Sadly this was not to be the case. On arrival the reception was fairly good and we (four in party) were informed that both our double rooms had been upgraded at no extra charge. We had accommodation in the main building which despite its history...is beginning to look its age. Breakfast took ages and having waited 45 minutes for a full English breakfast which on arrival, part of it was cold i.e. bacon and eggs as well as the toast. having brought this to the attention of the kitchen supervisor, she said that the meal would be replaced. I waited for fifteen minutes and it hadn't arrived. As I had another engagement...I left without breakfast. On the two days staying there, I attempted to have showers. Despite hot water being available in the bath taps...no hot water was forthcoming, having moved the control in every direction without success. Two cold showers were the result! The room (double) was fairly spacious and had character... that said, the heating was on request (twice) and closed down at random! The staff who when we had the opportunity to speak to them were all courteous and keen to please. A number of them explained that the hotel was undergoing a number of changes and new management.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

Hi folks, Normally I wouldn't even consider writing a review to provide advice to others on a restaurant I had visited, because as far as I'm concerned my time is more important. However in this particular instance the service was so bad I feel I have to tell others so the Angel looks at its processes and makes some serious changes. Actually we visited the Angel for dinner some 5 or 6 years ago, and left disappointed with the service vowing never to go back, however when in town having a relaxing shopping trip with my wife (No kids in tow) we agreed that lightening couldn't hit twice and a lunchtime treat at the Angel would be a nice addition to our trip out. To cut a long story short, it took around an hour for the food to arrive, and when it did my wife's meal was so bad, both badly cooked and a poor quality that she simply couldn't eat it. We complained to the manager, who agreed the meal was substandard and inedible, so we asked for a refund for both meals. This was agreed to, but then during the refund transaction the manager unbelievably then asked us if we wanted a refund for both meals. The guy needs to go back to catering college and learn the basics. I hope the Angel sees this review and makes the appropriate changes. Thx

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

We must have visited the Angel dozens of times for lunch since we moved down to Wiltshire and until today it has always been very pleasant . Normally it only takes 10 or 15 minutes for our food to arrive. Today it took over an hour and we had only ordered a sandwich and a starter - nothing too complex. To make matters worse people who arrived and ordered after us where getting served much quicker, despite us complaining several times. Not very impressive for what has always been considered one of the better places to eat in Chippenham. And it was also clear that some of the other tables were experiencing problems with their orders.To be fair the food, when it finally arrived, was good and the waiting staff and the manager where most appologetic and they did give us a refund on the second round of drinks we ordered whilst waiting . But until we are happy they have sorted out their kitchen problems, we won't be going back.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

I was attending a gathering celebrating my son's wedding and stayed at the Angel In Chippenham. When i arrived there was some confusion about how many nights i had confirmed. it was not the hotels fault, most likely my lacking computer skills, but the staff was flexible and gave me the same rate for the second night. The room was very big and comfy with a great bed. The location was very good and within walking distance of some good eating. There is a nice indoor pool and work out area. I highly recommend this find place.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, leisure facilities and spacious comfortable bedroom. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed at the Hotel for 4 day in March and was great this time was a different matter as Hotel and Staff are great but Evening Meal was just a Bar meal !!! so if you are going to have a Nice evening meal in the Hotel forget it. I also had the Treacle sponge and custard and when it arrived I asked if this was it as had Jam over and was clearly the Cake that was left over from the afternoon.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly staff. Our restaurant is popular with our guests and can confirm that the treacle sponge was freshly made. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Angel Hotel is right in the centre of the lovely town of Chippenham, with easy walking to shops, pubs and restaurants and with a car park at the rear. Our room was a good size with a warm, comfortable bed and a spacious bathroom. WiFi was free, easy to use and provided a good signal. The food was well-cooked, tasty and served promptly, even when our large party of 48 were eating at the same time. Drinks at the bar were fairly expensive but that is not uncommon in a hotel like this. The Angel is an old coaching inn with lots of history and character, probably with planning restrictions limiting the amount of change permitted. Bedrooms inside the main building reflect this, with uneven floors and fairly small windows. By contrast, our bedroom in the annex befitted the modern building that it was. The disadvantage of the annex was the dash across to the main building when raining. There are no lifts in the hotel but staff were on hand to carry heavy cases upstairs. The staff were all efficient and helpful and the young duty manager was on hand throughout the weekend, greeting us on arrival and ensuring prompt service in the restaurant. She even came to check that our departure went smoothly and wished us a safe journey. A few minor points needing attention were reported on departure but, overall, this was a very enjoyable stay in a good hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, comfortable bedroom and friendly efficient staff. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Me and my husband stayed for 1 night at the hotel on 30th September. When we arrived at 2pm to check into our room, we were told that it wasn't ready. At 3pm they said the room was ready for us and as soon as we entered the dust and dirt was clear to see! Thick dust on top door frames, so visible that you could see the dust hanging. Carpets and not been hovered and look old and dirty. The toilet had thick brown slime running down the sides. After finding this, we checked the bed, duvet and pillows. The pillows had big patches of dribble stains. This was the last straw! I went down to the reception to complain, and they came across as if they didn't care. The manager then came and said she would get her cleaning staff to clean the rooms. 2 and a half hours later they said it was ready. This was 5:30, bearing in mind the check in time was 2pm!! For £120 a night this is the worst hotel we have ever stayed and spoilt our weekend. The staff were unprofessional, constantly on their mobiles and were not interested in the slightest. Be warned DO NOT STAY HERE!!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive so I was sorry to learn about your comments. Our check-in time is "from" 2pm and dependent on operational resources and occupancy levels. We were sorry that there was a delay in you being able to access your room on this occasion. When you informed us you were going out we were not made aware you were in a rush to go back to the room. We also offered you a complimentary drink upon your arrival back into the Hotel. I have reminded our housekeeping team of the importance of ensuring that each room is cleaned to a consistent standard. In particular attention is paid to the top of the door frames. The toilet was a scale build up under the U bend under the water and not anything on the toilet itself. Having checked with my team and hand-over log we were unable to recall you mentioning any issues with our staff during the stay itself, or on check out by your daughters. On check out I understand you received a further apology from us, from the same member of staff with whom you dealt on Saturday and you confirmed that everything else was okay. I understand your daughters have re-visited the Hotel following check-out and following a conversation with them we feel we have been more than generous and adequately compensated you and your family. Thank you for visiting us and we do hope you will consider staying with us again in the future.

Room very clean and good size, however to reach the room we had to climb 4 sets of stairs, NO LIFT, in this day and age not acceptable, then the room, as you opened the door we were met with a blast of heat no matter where we looked we could not find any switch off point or thermostat, we were told later that apparently it was underfloor heating. Food wasn't bad, restaurant/bar service was reasonable. Overall thought the hotel was tired, could do with a major re-vamp inside, would we return probable not.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our clean, good sized room and good food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed for a night a few weeks ago and really enjoyed it. The hotel is easy to find with plenty of parking. The room was large, tidy and clean and I had a great nights sleep. The hotel has a lovely swimming pool an other good amenities. Breakfast was nice but I would have preferred the buffet style of breakfast rather than ordering it, as they got it wrong. It wasn't a big deal and I would recommend this hotel for anyone coming to the area.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, large clean bedroom and nice breakfast. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Paid £144 for a grubby room that should not have cost more than £70. Where do I start? Dirty tissue on the floor on entering the room, grubby tired old scuffed carpet, old bathroom in need of a refurb, old tired chipped furniture in the room, no mini bar, coffee sachets all decaffeinated, door key fob cracked and patched up with sello tape. The breakfast was ok (included in the price of the room) but no fresh fruit and the coffee was awful - watery and very weak. We asked for a cuppicino at breakfast but was was told we would have to pay extra for it!! What? At £144 per night, a simple cuppicino attracts a charge!!! And beware, a member of our party got a parking ticket for parking in the hotel car park - she had not realised she had to inform the receptionist of her car registration number! Don't be fooled by the nice exterior of the hotel - inside it is extremely tired and a little depressing

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, and I was sorry to learn about your comments of which we are currently investigating. We do not recognise your comments relating to the condition of the building/bedroom and do not advertise a mini bar being available. I was sorry to learn that a member of your party received a parking ticket. We have a number of signs advising guests that they need to enter their car registration details at reception. I am sure this matter can be resolved if the car-park management company are contacted and your situation explained. It was great to read that you found our breakfast to be satisfactory. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates.

Several buildings are blended around a quiet Gladstone garden. Car par is at the rear and it takes a few minutes to locate Rebeption at the Front. Rooms are comfortable. Restaurant and snack meals are good value. We were unfortunate in that the Receptionist was not welcoming and officious. We did not let that put us off. However, a 10.30 am phone call from the Receptionist on our departure warning us to be out by 11 am was abrupt and left us feeling we were a nuisance. WILL NOT RETURN.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, and I was sorry to learn that the welcome you received was not up to our usual high standard. It was great to read that you enjoyed the comfortable room and good value restaurant. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I was really surprised that a hotel of this standard had rooms that were not cleaned properly. My room was in the old part of the hotel and very comfortable. The skirting boards had not been cleaned for months as the dust was clearly visible. The tea tray had not been cleaned from the last occupant but worse than this was that the bath had scum round the sides. I did sleep well as it was quiet. They mentioned that bath robes were available on request but it would have been nice if they were already in the rooms. Location is the centre of Chippenham which is what you pay for. There was a swimming pool, a nice courtyard area and parking. The reception seemed a bit temporary but it was an interesting historic building. I ate dinner and breakfast at the hotel which was of high quality. This hotel could be great.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you slept well, convenient location and complimentary leisure facilities! I was sorry to learn about your comments regarding the cleaning, these are currently being addressed with our team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Angel is one of the few hotels in the country we have visited for a second time. We returned for a weekend break as it is most convenient for visiting Laycock and Bristol as well as the town of Chippenham. Once again we found the hotel to be an excellent place to stay and this time being the summer it was most relaxing to just sit in the rose garden and enjoy the flowers and calm surroundings The swimming pool is clean is a gem and only a short distance from the rooms in the newer part of the hotel. The breakfast menu has a wide variety to choose from and the service was very efficient with the food arriving hot. We ate a very delicious an evening meal in the restaurant although the desserts were a little overpriced for the type of dishes offered. We had a ground floor room with a window opening on to the garden as opposed to a first floor room last time. Ground floor rooms have the advantage of not having to carry cases upstairs and if you also have a garden view that is an added bonus

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Thank you for visiting us a second time around, we were delighted to welcome you back to stay with us. It was great to read that you enjoyed our convenient leisure facilities, varied breakfast menu and relaxing rose garden! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My arrival was not an auspicious start. I stood in reception for fifteen minutes while the only receptionist on duty was taking a very long and involved phone call. She didn't even have the courtesy to acknowledge my presence! Another guest was queueing behind me and in the end they went to the bar and asked for someone else to help. Eventually I was checked in and went to my room - which involved walking all the way back across the courtyard the way I had come in from the car park! Speaking of which, you need to register your car on a tablet in reception or you will get a parking ticket! My room was OK. It was on the third floor with a dormer window with very heavy curtains sort of draped onto a rail on the wall. It was not possible to fully close them because they had hooks hanging out at the rail end. There were many cracked tiles on the bathroom floor which didn't seem to be very clean around the edges. The bath, the basin and lavatory were all stained and looked like they could do with a darned good clean. The housekeeper obviously decided to either not replace or even wash used drinking glasses or else to wipe them out with a very dusty cloth. Likewise the coffee mugs. I do not think that this hotel ever actually replace these with clean ones because there is no lift so everything has to be carried up and there was no evidence of clean crockery when I did see the housekeeping staff. I made a point of manually washing everything before use. The shampoo, conditioner and lotion in the bathroom were only replaced once during a five night stay. A bit paltry if I may say so! I went for breakfast one morning at 7.00am (which is when they start although I would prefer it to be earlier). I helped myself to a juice and then sat and sat and sat. After being ignored for ten minutes I left without breakfast. I tried again the next day and was served. I asked for two rashers of crispy bacon and two fried eggs. I was given just one rasher and two eggs which were skidding around my plate in a sea of oil. Really, really greasy! Almost un-eatably so. I mopped the grease up with a paper napkin. I tried one last time and ordered again two rashers of crispy bacon and with two poached eggs this time. I again received only one rasher and two very under-done over-runny and very watery eggs. I can poach eggs better than that! My terms included breakfast but if I had paid almost £13 for it then I would have been very, very disappointed. The juice tasted watered down and the coffee (served in a cafetiere) was pretty awful and tasteless! The toast was fine. My advice is to book room only and grab breakfast at one of the many places just outside the front door! Considering the price of this hotel I think they could do better! The only really positive thing I can say is that it is convenient for the town centre.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I would like to apologise that you were kept waiting and I will be speaking with my team about acknowledging guests even if on the telephone. We have recently restructured our housekeeping team and are in the process of retraining all team members to provide a consistently fresh room. It was great to read that you enjoyed our convenient location. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed here for a couple nights when we visited longleat and other places. Very nice hotel, get in nice grounds and in a good part of chippenham with the high street/ pubs and restraunts within walking distance. We stayed in their Lowden suite which was very spacious and cosy, the room had a tv with freeview as well as a I pod/ iPhone docking station. We had a bed and brekfast package, and the breakfast was of a very high quality and served by friendly staff, we didn't use the bar or order any evening meals or room service as the menu did seem rather expensive. The hotel also has leisure facilities such as a pool which we didn't use in the end as you have to Pay extra to use and for the size of the pool, we didn't think it would be worth using . Overall this hotel deffently impressed us alot better than other hotels we stayed at previously and would deffently wouldn't rule out returning in the future.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our delicious breakfast, good location and leisure facilities! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

This was the 2nd stop on our 15 day group tour of the UK. The hotel has a lovely décor and a tasteful old cottage feel. Very nice courtyard, lovely gardens and lounge areas. The room, however, was DUSTY, layers and layers of DUST. The carpet was old, dingy and dirty. It is apparent that the room had not been vacuumed/cleaned. There were toenails on the carpet and bugs by the window. There was a comment card in the room that I did fill out describing the dust and dirtiness of the room and I did give it to the front desk and personally spoke with the attendant. It was unbelievable the amount of dust/dirt in the room. Even the ventilator in the bathroom was caked up with dust. GROSS! The toilet was not flushing properly. I called the front desk and they sent someone right away (Florin). He was very nice and apologetic, but he said something about the toilet water wasn't "coming up", so he advised us to pump the toilet lever until the water came up, in order to flush. So every time we used the bathroom we had to "pump" the toilet until it flushed. What in the world?!?!?!?! I did not eat the dinner provided by the hotel for our group (I am a very picky eater and it's okay, I know this when travelling). Others in our party enjoyed dinner. Florin, again, was helpful in trying to find something that I could eat and was very apologetic, but I told him that it was okay. He seemed very willing to accommodate and sincere. Breakfast was your typical English breakfast.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn about your comments regarding the room cleanliness, we have recently restructured our housekeeping team and are working hard to ensure that each team member can deliver a consistently clean guest room. We have attempted to contact you to discuss your feedback further but I understand you are abroad. I have also spoken to our plumber and he was asked to change a siphon on a toilet a short time ago which required a part to be ordered which took some time to arrive at the supplier. It was great to read that you enjoyed our courtyard area, cottage feel and lovely gardens! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Check-in was efficient and friendly and reception was well signed as the rooms are separated from the rest of the facility by a lovely courtyard. Our room was spacious with every amenity except air conditioning which seemed a bit unusual for a major chain hotel. The restaurant had marvelous food and a great steak special on Thursdays! The hotel is well suited for exploring the region with Bath only a half hour drive and numerous family history sites in close proximity. Numerous coffee shops are less than a block's distance and there is a fantastic Indian restaurant immediately across the square! I suspect the hotel has gone through a recent management change or had some turnover due to the end of the school year as the staff seemed just a little inexperienced with some minor errors in knowing their product and the restaurant staff wasn't quite up to speed when we showed up for the first sitting at 6:30 on our first night. Subsequent nights the service was flawless and, as mentioned before, the food was first rate!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our spacious bedroom, good location and marvellous food! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

very nice hotel evening meal excellent breakfast freshly cooked staff very friendly and helpful beautiful town with plenty of tourist destinations close by staff helpful very polite and friendly food excellent

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our delicious food, convenient location and friendly team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Had a light lunch here which was excellent - good meeting place too. Selection of sandwiches, salads etc. plus the usual pub type favourites, although this is definitely more of a hotel than a pub. Good service and reasonable price.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

We were visiting Chippenham for the first time and decided to have Saturday lunch here, what a good choice. The menu had plenty on it, the hotel is clean, plenty of room between tables, staff friendly, food hot, well presented and cooked well. Could not fault anything wish we were staying longer as we would return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

Popped to The Angel for a quick lunch with our 3 young children today. The staff were more than accommodating and went out of their way to make us feel comfortable and relaxed even though the place was busy. I have been before and remember loving their chutney, since it wasn't on the menu I asked if it was possible to make me a quick sandwich up and they happily obliged. We all thoroughly enjoyed our meals and left feeling very satisfied. The Angel is the perfect place for a quick lunch in town. Would recommend the sweet potato fries, they really were amazing!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team. It was great to read that you enjoyed our delicious sweet potato fries! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

Stayed 1 night with my partner. Requested ground floor room on booking. On arrival we were ignored at reception for some time while staff were dicuss in other matters. When we were finally greeted we were told that our room had been changed due to another guest needing ground floor without letting them know in advance. We were then given top floor with no lift. Offered a free drink at the bar but this was really inconvenient as my partner not able to cope with stairs easily. Room was very nice but only back of hotel veiew. Good town centre location. I went to breakfast alone and again was completely ignored fot at least 10 minutes. When I called waitress over she asked me to wait a moment and seated and took orders from several couples who arrived after me. Staff really do need better training.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed the nice room and convenient location. I was sorry to learn about your other comments. Where-ever possible we will accommodate specific guest requirements and I understand that your room was booked directly with Best Western. Unfortunately we have no record of Best Western making us aware of your requirements and we tried to rectify this with you once you made us aware. We were experiencing a particularity busy time which meant we had limited spare rooms to offer but we tried to allocate a room that would best suit your requirements. I have spoken with my reception team to remind them to acknowledge all guests arriving at the reception desk, even when serving an existing guest. Thank you for staying with us and we look forward to welcoming you back to visit us again soon. Please book directly with us for the most competitive rates.

We spent a comfortable night in an executive room, in the annexe overlooking the courtyard garden. The receptionist was very friendly and professional at check-in and our room was large with modern fittings. We didn't eat in the hotel as the restaurant was very quiet, but we walked in the wrong direction to find somewhere else to eat. We ended up at a very average Greek restaurant. There seemed to be more choices if you turn right from the hotel, rather than left. We also didn't eat breakfast as we were in a hurry. The swimming pool looked very small, but we didn't have time to use any of the leisure facilities, so can't comment on those.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed your modern, well appointed room and we are delighted to provide our guests with complimentary access to our health club. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Do book directly with us for the best rates.

Great service as always with very polite staff, this hotel is very clean and tidy we ate in the restaurant the food was cooked lovely and plentiful, can't wait to go back, we visit most Saturdays and now we can easily get a parking space

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

We stayed for one night. Were first shown to the family room but the extra bed hadn't been made up. When queried we were then moved to the correct room; both were nice big rooms but the decor was a bit dated and under the bed was a large amount of stuff that whoever manoevres the vacuum had failed to pick up. The toilet wasn't sealed at the base and there was a visible yellow pee line. Sat in nice courtyard for drinks but the young chap in the bar was hopeless. His attitude was poor and he put lemonade in my spritzer. The female staff on reception were lovely. Breakfast was a good meal but the coffee was pretty dreadful. Instant would have been better. The menu looked a bit pricey and not very exciting so we went out to eat. Comfy bed and not overpriced for room.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed your stay with us and I will ensure that our housekeeping team are reminded about ensuring every bedroom is cleaned to a consistently high standard. Thank you for staying with us and we look forward to welcoming you back to visit us again soon!

My OH and I frequently use The Angel for coffee when visiting town, and completely understood when they installed the parking cameras as the car park was a nightmare. However, I was upset to receive a letter saying we had not paid, and fining us £100 (reduced to £60 if paid within 14 days). We didn't have a receipt so thought we couldn't prove our purchase, and paid up. A couple of weeks later, I mentioned this to one of the wonderful staff, who went out of her way to find our receipt on the computer, and informed me I had made a mistake when entering my car registration. I then sent a letter to Parking Eye, along with the proof of purchase provided by The Angel, and received a complete refund - not even a reduction for 'administrative costs' which I had expected. Absolutely brilliant service from The Angel, who went out of their way to ensure that bona fide guests are not fined, but people who use the carpark for private reasons are. Thank you to the staff at The Angel who are unfailingly polite and helpful - and I have learned to always keep my receipt just in case.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you received a full refund for your parking fine and our staff are always happy to assist. Due to our central location our car-park was being used by non-hotel guests, which meant our guests had nowhere to park. We had no option other than to install the parking cameras to ensure our guests would be able to park whilst staying with us. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

I took my sister in law for lunch. The Angel is a very old building with new extensions. Very clean and nicely laid out restaurant in keeping with the old building, nice atmosphere for a light lunch. The food was well prepared and fresh, most enjoyable. The staff were very attentive and when we mentioned that the coffee was weak we were served a fresh pot, of good strength with apologies . Would recommend for a tasty lunch.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed your lunch with us and we are proud of the pleasant atmosphere that our guests enjoy. Our team are always on hand to assist with specific guest requests. Thank you for staying with us and we look forward to welcoming you back to visit us again soon!

Stopped here one night and had a room in the older part of the hotel which I am glad we did as the room was a very good size with windows on 3 sides so plenty of light and the bathroom was a good size too. Although there is no air con a very large efficient fan was left in the room which was very much needed and appreciated. The hotel is in a great position for everything Chippenham has to offer and there are plenty of bars and restaurants close by if you chose not to eat in the hotel. The breakfast service was good although the portion size and variety of the cooked breakfast was a little disappointing when compared to the other aspects of the hotel, having said that when I next visit the area I shall most certainly book here again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient location and delicious breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I regularly meet business colleagues at The Angel due to its nice environment, especially of an evening. However, i have just received a £100 parking fine for the pleasure of a 2 hour meeting at 7:30 in the evening. I appreciate, having read Managements previous comments, why charging has been put in place, but why no obvious signage at the bar or any mention of this new system by staff when paying for drinks. Having rang the Hotel the lady I spoke to was very helpful and advised that she would look through the till receipts from the evening in question to locate and send me evidence that I was using the facilities at the time of the fine. But should this really be necessary when a simple mention of the new parking fines system by staff could save all this. Now I have to personally appeal (in writing) to the parking fine company and can but only hope that it will be cancelled, but who knows.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Walientraveler, Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn that you received a parking charge when you visited the hotel recently. The parking system has been in since Feb/March and there are 9 signs in the car-park and also in the bar and reception advising guests of this. We didn't take the decision to install the ANPR system lightly, however we had so many complaints that people were unable to park due to people shopping in town or worse people parking and then working locally that we had to do something to rectify the issue. I believe the appeal procedure is stated on the charge letter, if you send them a brief explanation along with a copy of your receipt (as mentioned above) I'm sure they will look favourably on removing the charge as this shows you were using the hotel. If we can be of any further assistance please don't hesitate to contact the hotel directly on 01249 652615. We look forward to welcoming you back to the Hotel again in the future.

As best Western card holders we were upgraded to a large room with a four poster. It was very comfortable and clean..(perhaps the light coloured carpet would benefit from a shampoo..)The bathroom was modern and the toiletries and fluffy white towels were good. Several months ago I had asked for a single duvet and sheet and was very impressed to find them in the room. The staff were very welcoming and friendly and nothing was too much trouble. They booked a taxi for us and even rang to check it was on its way. We liked the garden space linking the old building with the new rooms and thought this had been well done.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our comfortable and clean bedroom, garden space and friendly team! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Group stayed 4 days on a cycling holiday. Nice big rooms at the back. No problem parking. Breakfasts fine. Right on the Market Sq. Good pubs - Buttercross, Old Road Inn. Good restaurants - Carabbean, Indian across the square, Italian across the river, Thia round the corner. Good cycling routes into the country.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, complimentary parking and delicious breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I will keep it brief...overnight stay, my birthday. GOOD... Lexi on Reception, pleasant, helpful, courteous, ideal person for the job. Room, in the older part, top floor overlooking main square, no problems, nice large, clean room. Small but pleasant pool. Food, evening meal and breakfast very good. BAD... could not get any sleep until the party music coming from the bear hotel across the road had ceased at 2am, which frankly ruined the day, as we were already tired from a long drive, but were kept awake by the thumping bass and very noisy revellers outside. Hotel was full, so we couldn't even move rooms, so disappointing.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, large clean room and delicious food! We are proud of all of our team and it was great to read that you felt Lexi gave you a fantastic experience. I was sorry to learn about your comments regarding the noise we have spoken with the Bear Hotel and reminded them to be courteous towards their neighbours. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I've previously visited the hotel with no problems with the room. On this occasion my 4 night say saw no correction of the toilet flushing problem. It would seem the staff do not have the competence to rectify the problem.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. The toilet was fixed this week - we ordered a whole new system as they are not something you can pick up in Chippenham due to them being a specific Grohe item and not a cheap generic one. After the toilet was fixed it was tested multiple times and worked however we will revisit this again. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Broke the journey to London with an overnight at the Angel using TA as a guide. Very surprised this hotel is 10 yrs plus old. Modern - lots of light - great layout with garden courtyard and a top class swimming pool and fitness room. Our room 305 was spacious well equipped with a bath. The only things that stopped this being a 5 pointer was the evening meal £16.25 for Fish & Chips / NO and it did not have a lift ( you haven't seen what my lady can pack for a weekend ) all I could do to load that case in the car. Overall highly recommended and the girls on Reception even found me a Pub showing the Lions match at 8am ( the Brunel ) - happy days

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our modern Hotel, spacious room and complimentary leisure facilities! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I am currently staying at the Best Western Angel Plus Chippenham hotel. I booked this mainly because it was a Best Western which I have always had good experiences with and also because this hotel is pet friendly. I don't expect Best Western to be 5 star but in general they are always clean and have good service. I am totally disappointed by my stay at this hotel. It is very rare that I write a poor review but in this instance one is warranted. On arrival we could not get any parking in the car park. It is very small and was totally full. I was told to park in a car park next door (down street). I asked if I had to pay for this and was told I did. This is an hourly charge with a max of two hours stay, so what was I to do with my car then? I stayed in the car until a space finally became available. Not a good start. I had two rooms booked, one for myself and my husband and the other for my mam. There is no elevator in the hotel. One room was on the top floor and the other on the ground. The ground floor room was taken by my elderly mam as she could not climb two long flights of stairs. My room was a nice size. The decor was modern and no issues with that. However I do have an issue with the cleanliness of the rooms. The toilet in the room doesn't look like it has seen a brush in years, probably since it was installed. It is grotty down in it, brown to be exact. The two cups provided were stained both inside and out. We were given one packet of biscuits every day for two people.....great for figure! We used the glasses provided in room every day, and every day after the room was cleaned we had to wash our own glasses as they were left dirty beside the bed. One day the towel provided was stained. Needless to say we threw that on the floor and shared the other towel between us. We made coffee in the room on the first day (after washing the cups well!) and the next day the sugar was not replenished, so tough if you need a second cup during your stay and take sugar, as there was none provided. The second day when we returned there was a long black hair hanging off the edge of the bath....not ours as we dont have long black hair! We were staying for 4 nights. On the second day we left the hotel at 10am and returned at 4pm to find the room was not cleaned, even though we hung the 'make up room' sign on the door. I rang housekeeping and they said they would clean it then. I had to go sit in reception for 30 mins with our pet while they cleaned it. Housekeeping said that the checkin guest rooms takes priority. But that night the carpark wasnt nearly full and I would say according to the number at breakfast the hotel was far from full, so not sure why our room was not prioritised. The second room although a better experience was still not cleaned well and hair was left in the bathroom from another guest. I complained to reception on the 3rd morning about the cleanliness of the room. All she said was 'did I mention it the day before', which I said I didn't, so she said she would mention it to housekeeping. Needless to say nothing much improved on day 3 apart from the glasses being washed for us ....thank you!. The toilet is still brown and grotty. Not sure if they cant afford a toilet brush! Surely there is a housekeeping manager that oversees the rooms to ensure the standard is maintained? Breakfast is OK, nothing amazing. Buffet is pretty poor/basic, just some cereals, no prunes or anything out of the norm. Hopefully you are not in a hurry though as it took 30-35 mins to get a fry served to us, by which time the toast was stone cold and the coffee to. They must have had to go to shop to get the contents before they could start cooking. They were not even busy. Just a few tables in use when we were there and several waitresses present, so no excuse for taking so long. The hotel is OK but very poor on a number of fronts. I wouldn't recommend it if you have a choice. We moved from Best Western Crudwell to this Best Western due to lack of availablilty for the remainder of our stay at the Crudwell Best Western. The Best Western Crudwell is much older hotel, but was a fantastic stay and the staff could not have done enough for you. They were truly amazing and have perfected the customer relations piece. Pity about the Chippenham Best Western. I am not sure how they got 'Angel' and 'Plus' status, but they need to work on their housekeeping and overall customer service. This is the first time I have stayed in a 'Plus' Best Western, so was truly disappointed. Even mentioning to reception that I was not happy didn't improve anything! Its like they just couldn't care less. On a positive they have free WIFI and it is not bad, but you have to connect every day. No big deal. They also have a small pool and gym, but I didn't use these. The other plus is that they are pet friendly which is great!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive. It was great to read that you enjoyed our complimentary WI FI, nice sized and modern bedroom. comfortable king sized bed. We are currently focusing on our food quality and will ensure that your comments are passed onto our team I was sorry to learn about the housekeeping issues you experienced in your room, this is not our normal standard and I was surprised that these issues have happen as the maid who cleaned your room has been with us for some time and is not someone who previously has been a concern. Please rest assured I will be spot checking bedrooms more frequently myself and will discuss this again with the Maid and Head Housekeeper. I have also asked my Head Housekeeper to keep a closer eye on the member of staff who cleaned your room to ensure that basics such as the hovering are not missed, furthermore I will be discussing your comments with the staff member concerned ASAP as this is obviously not the standard we or our gusts would expect from the hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

We telephoned the hotel and got a better deal than through internet companies. We stayed for one night, we arrived quite early but we're able to check in. Very pleased with the room and the setting was great over looking the pretty garden. Comfy bed, and well equipped bathroom. Didn't use the pool etc but looked ok. We had our dog with us and unlike some hotels were not charged for his stay. We had to sit out side for breakfast as we had our dog, which was fine and the staff were more than happy to serve us for tea and coffee, cooked breakfast etc. We were very impressed with everything and will certainly return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our comfortable setting and comfy bed. We are delighted to welcome 4 legged guests too us! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

My husband took me out for lunch today as he knows how much I have usually enjoyed the plaice fillet. Well, not today, unfortunately. It was bland with a strange creamy colour. Usually, it's white with a fresh fish flavour. I did eat about half of it, but was concerned that it might be off, so I sent it back. The chef said, that it was alright, but it was just the way it was prepared. As I was still hungry I ordered the carrot & coriander soup to replace it, but was told as I had eaten half of the fish, I would have to pay for the soup as well. I would have expected as a gesture of courtesy and to ensure customer satisfaction, not to mention repeat business, that they might have offered me the soup free of charge. However, when the soup arrived I could not believe it as it was so unpalatable, i.e. hot and peppery, I was unable to eat it. I can't help thinking that the chef deliberately over-spiced it as I had complained about the fish tasting bland. It's such a shame as we have been lunching at the Angel for the last 14 years and always enjoyed the food and the service. Unless things change for the better, we will not be lunching here again and we will certainly not recommend it to our friends and family. Yours, sincerely disappointed and upset.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Thank you for your valued custom over the past 14 years, it is always nice to hear from returning guests. I was sorry to learn about your comments and would like to apologise for the way it was handled. Can you please contact me so that we can rectify this, we never charge for both dishes and I will investigate this further with my team. Thank you for visiting us and we look forward to welcoming you back to the Hotel for lunch again soon. Damian Kaye - General Manager

Stayed 3 nights. Booked late so expected basic room but pleasantly surprised. Room was large with adequate bathroom. All usual facilities. Room serviced, towels changed, hospitality tray and toiletries replenished daily. We were on ground floor facing courtyard which was busy but never noisy at night. Pool too small for a decent swim! Very conveniently located hotel. Staff very pleasant and helpful. Would definitely stay again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room, convenient location and friendly team! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed here 50 years ago, on honeymoon! Won't stay again though. Bedroom OK, but bathroom very tired, and grubby. Needed thorough deep clean. Reception not particularly welcoming either, not helped by its location. Did not eat here so can't comment further. Charged for breakfast although we did not have any. Included in price given on Booking.com. therefore "can't be changed" said receptionist. Customer service we experienced left a lot to be desired.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Congratulations on celebrating your wedding anniversary and thank you for choosing to stay with us again. Our clean and modern bedrooms are well appointed and I was disappointed to learn about your comments regarding the bathroom cleanliness. I have reminded our housekeeping team to ensure that all of our bathrooms are cleaned to the same standard. Your booking was made through a third party and as stated by our receptionist is unable to be changed. It was great to read that you enjoyed the spacious room, comfortable bed and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Stayed here the 1 night and on arrival found the carpet in the bedroom wet from heavy rain that had come in through a window that had been left open. Towels were quickly brought to mop the window ledge and, not wanting to cause a fuss, we said that would be fine. The room was very cold and my wife rang reception to say we could not get the heating to come on in the bedroom. (I had been taken ill in the afternoon with a fever and had to return to the hotel) we were told as it was summertime the heating was turned off in the hotel. - 20th May and pouring down and cold outside. We were told a heater would be brought to the room and that they would try and get the heating on. This was done and the room began to warm up. We had room service in the evening as I was still not feeling well. The sandwiches were very fresh and the staff that delivered them were bright and courteous. The following morning I was feeling much better (heating came on) so we went down to breakfast. We stood in the breakfast room waiting to be seated, one of the staff saw us but did not acknowledge us or make any attempt to show us to a table. We ordered bacon, egg, hash brown and mushrooms off the full breakfast menu. This arrived, one slice of bacon, mushrooms that were definitely not grilled and not a very appetising looking plate. The food was obviously not freshly cooked and not hot. There reception staff were quite young with very little customer relation skills. They need more training in making guests feel welcome, a smile goes a long way! We paid £150 bed and breakfast which was extortionate for the quality of the hotel and the service provided. Will not be returning.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for your comments regarding the room service. I was sorry to learn about your comments regarding the room upon your arrival, however we worked hard and quickly to get these rectified for you. I am glad that you felt better the following morning and can confirm that our breakfast is freshly cooked. I am investigating your comments regarding the quality and customer service. We feel that our pricing is reflective of the local area however we do constantly review it. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Double room in the new part of the hotel. Comfortable king size bed. Shower in bath needs upgrade. Two flights of stairs to get on 2nd floor, difficult for infirm, other rooms may be better suited. Food average, could improve by cooking vegetables longer, adequate portions. Chicken OK but undercooked. Fish was always the best choice. Staff excellent, very helpful and attentive.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable king sized bed. We are currently focusing on our food quality and will ensure that your comments are passed onto our team Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

We travelled to Bournemouth for Christmas from the West Midlands and stopped over in Chippenham to visit friends. Spent the night in this superb hotel. The rooms were spacious, well equipped and spotless. Very comfortable bed. Staff were superb and the food was excellent. There's an excellent, peaceful courtyard to take a drink or have a read.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room, comfortable bed and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed 1 night for a family reunion. Hotel appears to have been refurbished, and I must say, of all the competitor hotels in Chippenham this may be the best option in my opinion. The Angel is in a great location in the centre of town. Close to banks, shops, restaurants etc. as well as scenic Castle Combe. There is parking at the rear for paying guests and on check in you must enter your license plate on the keyboard. Security good. Check in staff friendly. We did arrive a little early and unfortunately our room was not ready. I had trouble getting on the internet and requested help from reception. They advised it is an ongoing problem but did offer for me to come back later to reception and they would call their provider to assist. I chose not to do this. Our room was quite large and in the older section of the hotel and on the 1st floor facing the main street and directly over the front exterior balcony. We had no issues with noise other than the front window was whistling a bit. The in room safe batteries had to be replaced but it was done quickly and efficiently so no major inconvenience. The bed and furnishings were good, linens good quality too. The hotel closes the front doors in the evening, maybe midnight, so if you need access you need to ring the bell and the night staff let you in. This was not a problem. There is a pool however we did not use it. It was visible from the corridor in the hotel so not very private. The breakfast was not good. It tasted like processed. The scrambled eggs were wet and did not taste like real eggs. The mushrooms tasted boiled rather than grilled. Not enjoyable at all. They did have cereal, pastries etc as well as juice, tea and coffee. Table service was extremely slow, Saturday morning, and I had to go look for a server to take our order. Other than that they were pleasant enough. I felt the price we paid was quite high for what we got, but given the competition, and perhaps the area, it was to be expected.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient, central location and recently refurbished bedroom. We do constantly review our pricing and consider it to be reflective of the local area. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Booked for 4 of us to stay here. We had two extremely large double rooms, with bed settees, so plenty of space for 4 friends. The rooms were the only two at the top of the stairs so felt that we had our own suite! B&B was £55 pp, and the breakfast was Excellent! A cooked breakfast, cooked to order, with tea/coffee/juice and pastries, cereals, fruit etc, buffet style. Excelent value, we felt, however, there was not much else to do in Chippenham! The pool was nice, a little small, but adequate for our needs. Lovely quiet rooms, would definitely recommend!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room's, excellent breakfast and complimentary leisure facilities! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Lovely hotel in good location. Large comfortable and spotless bedroom. Pet friendly, allowing our dog to stay. Lots of restaurants and shops immediately next to hotel. Charming patio garden. Staff very friendly. Stayed to visit Badminton horse trials which was about 20 mins away.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable and clean room. We are proud to welcome 4 legged friends to the Hotel too! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I was also part of the coach party spoken of in previous reviews. I found the Hotel room comfortable and roomy although it was very hot at night and the Windows could only open an inch or two as we were on the ground floor. It was very quiet which was surprising given the location of the Hotel and that our window faced the car park. The staff were very friendly and accommodating. The thing that let the whole weekend experience down was the quality of the food. I ended up having very little to eat over the weekend as the food was not good. I had the prawn cocktail on the first night and it had absolutely NO taste whatsoever. It was like eating water. They brought me some extra lemon to try and give it some flavour. This was followed by cold beef and cold Yorkshire puddings. I was served first at a table of six and had to sit for ages waiting for the others to be served and then for the vegetables to arrive. The beef was very tough and the meal was returned to the kitchen but the replacement meal was no better, still cold and on a cold plate. The next night I ordered the mackerel pate and the fish thinking that was the safest option. The pate arrived with two of the tiniest pieces of Melba toast, not enough to put the pate on, and the fish was again absolutely tasteless. I had ordered the fruit salad which promised to be fresh and all I got was a plate full of chopped apple. I think something really needs to be done when serving food to a table. Everyone should get their food at the same time and it should be hot. The staff were apologetic and did what they could to help but if the food is leaving the kitchen cold and tasteless then there is little they can do. The Hotel was very nice but the food let the weekend down. I spoke to other members of the party and many had the same experiences with the food.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable and spacious room. I was sorry to learn about your comments regarding the food and we are currently focusing on this area of the Hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I was one of the walking weekend group about whom there is already a review and I agree with everything said. Nice hotel, conveniently located and tastefully presented with pleasant and helpful staff. Bedroom was well furnished, clean and comfortable although as a twin room it seemed churlish to have only one packet of biscuits and one hot chocolate sachet. Wifi was good and the only downside was that noise was discernible from adjacent rooms and the outside corridor but didn't disturb our sleep. Bathroom adequate, and although it didn't really have an impact upon our stay there were many cracked floor tiles and the sink plug hole hadn't been cleaned properly for quite some time. Bar quite expensive, but then what hotel isn't these days? Food was similar to a couple of the other reviews already here. The rationale on the dinner for our big group was to deliver similar meals (we had pre-ordered) to each table and then other choices in turn, meaning some people had to wait a few minutes until all at the table were served and then a further wait for the vegetables. My roast was so cold, despite being on a hot plate, that after one mouthful I asked for it to be re-heated. A new plate was then supplied, but the food was again only luke warm and had been put on a cold plate and it again went back! The third attempt was successful, but by that time the vegetables were decidedly cool but I put up with it whilst my partner hardly eat anything at all. The whole table thought it a poor way of doing things. Of the food, the beef was very chewy and my starter of soup was sadly lacking of a tomato taste whilst the prawn cocktail delivered to my partner (and some of the others) was the most tasteless I have come across ( I tried it) and I am told the plaice dish was much the same. The fruit salad was 'fresh' but although there was the odd piece pineapple, orange and mango, the majority of it was apple and seemed a bit of a cheap way of doing it - perhaps I was unlucky in my serving, but I overheard another of the party asking for an apple free plate? Breakfast was quite good, although on the second morning we had to ask someone to take our order when despite having a reasonable number of waiters/waitresses they were all frantically clearing away tables. Once ordered the food was hot and quickly delivered. I suspect being in a large group in a separate dining room may have lead to the quality being suspect, but I feel sorry for any wedding party who suffered similarly. What is wrong with serving one table at a time so food is hot and everyone is able to start together? Perhaps the management need to attend to a few things, but I would go back if I needed accommodation in the area?

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. I was sorry to learn about your comments regarding the food experience in the Hotel, we are currently undertaking retraining in this area of the Hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

I arranged to take 52 ramblers here for our annual walking weekend, lovely hotel, very friendly staff, small indoor pool was very welcome on returning from a walk, this hotel is in a perfect spot for exploring the beautiful countryside, or visiting nearby Bath. Shops, bars & restaurants are all within walking distance.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

The hotel and staff were very helpful and friendly. The only disapointment was the leisure facility where there is a fitness room and small pool however as there is lots of walking routes and historic sites I managed to see some sites and chill off in the pool. Overall and great place to stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Held our annual awards dinner here tonight. Great to have a private room. The staff were very helpful and attentive. The food was by and large great. Any small difficulty (one of our members was unhappy with his dessert) were swiftly rectified. Well done to Balint (duty manager) and the staff team. We will definitely return as a group next year and as individuals throughout the year

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience and it is always nice to welcome back returning guests to us! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for choosing to hold your awards dinner with us, we are a popular location for meetings and events. I will pass on your positive comments to Balint and team regarding how well the event went. Thank you for visiting us and we look forward to welcoming you back to the Hotel again in the future!

Had Sunday lunch with my disabled sister. Starters was a rather tasteless carrot and butternut squash soup. Main course was meant to be topside of beef and vegetables....the beef was chewy...very poor and the vegetables were undercooked. The desert was, well you cannot get that wrong it was fair. I now find that I've have been issued with a parking fine for dining at their restaurant.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear ChristopherStourton, Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our Sunday lunch is very popular and I would like to apologise that if you felt on this occasion it wasn't to our normal standard. I will personally speak to our butcher as our roast beef is very popular and generally receives very positive comments. I was sorry to learn that you received a parking charge when you visited the hotel recently. If you have a receipt there should be no issue with you appealing the charge as they will accept the receipt as proof you were using the hotel at the time the fine was issued. If you don't or someone else paid please contact us on the number below and we will try and retrieve a copy receipt from our system for you. We welcome all guests to the hotel no matter how much or how little they spend, in fact we are not charging anyone to park whether it's simply for a cup of coffee or to stay the night all we are trying to do is free up spaces for customers such as yourself. We didn't take the decision to install the ANPR system lightly, however we had so many complaints that people were unable to park due to people shopping in town or worse people parking and then working locally that we had to do something to rectify the issue. Unfortunately we are unable to simply cancel the charge on your behalf unless it was issued in contradiction to the agreed process which as your number was not entered isn't the case. However I believe the appeal procedure is stated on the charge letter, if you send them a brief explanation along with a copy of your receipt (as mentioned above) I'm sure they will look favourably on removing the charge as this shows you were using the hotel. If we can be of any further assistance please don't hesitate to contact the hotel directly on 01249 652615. We look forward to welcoming you back to the Hotel again in the future.

We stayed here for two nights in Easter, we booked a superior four poster room. You can park on the carpark for free you just put your car registration into the iPad at the front desk which is very clear. On arrival the reception staff were very friendly and helpful. Our room was beautiful, we stayed in the Lacock suite, four poster bed, separate bathroom just down the steps from the main room by the door with a roll top bath, and separate shower cubicle, shower was a little luke warm but had a very hot bath on one of the evenings. We were informed prior to our stay that on the second morning there would be no hot water from 7am so we were given access to another room in the building to use the bathroom on that morning which was no problem and all sorted out in advance. The room had a separate living room area with sofa, flat screen TV, welcome tray, there was lots of furniture in keeping with the style of the property, huge wardrobe with an ironing board, safe etc and the huge four poster bed was very comfy. We didn't have breakfast on either morning as we go to Jolly's cafe round the corner and one on the High Street just down from the hotel. Good value for money for the four poster suite, weren't disturbed by anything during our stay and this is the second year in a row we have stayed here during our Easter visit to Chippenham.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience and it is always nice to welcome back returning guests to us! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable bedroom and our friendly team. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

If you are looking for a budget hotel for a one or two night stay and want to be close to Bath this hotel will probably suit your needs. Our room was in the newer part of the hotel with very uninspiring décor and furniture. The bathroom was desperately in need of a complete makeover and the shower was barely adequate. The bed however was large and comfortable. There was an outer door to the corridor where our room was which required a key. The door constantly banged every time someone used it and the occupants of the other rooms managed to bang their individual doors too. So well into the night and early in the morning we were constantly disturbed by the various doors. On the first morning for breakfast we had to move tables because orange juice had been spilt over the chair and the staff hadn't had time to clean it properly. Elements of the cooked breakfast were okay but the bacon was so undercooked it was not edible. On our second morning a male member of staff was very reluctant to take our breakfast order despite us asking twice. Chippenham is a market town but there is nothing really to see however we did find a very good pub called the Gladstone Arms where the staff were very welcoming and the food was excellent.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear Richmond238 Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the comfortable bed. Based on your feedback our maintenance team have checked all of the corridor doors and I have asked Chef to revisit the breakfast standard to ensure all guests receive a consistently positive experience. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

Shame about the rude staff. Unfriendly. Decent sized room, cold but luckily the heating worked. Bathroom clean. Close to shops (central) Didn't use the pool/gym but it looked okay. Didn't try any food due to some reviews.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear Guest, Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the nice sized room, clean bathroom, central location and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and I was sorry to learn about your comments. Due to recent feedback we are undertaking staff assessments to ensure corrective training is given to those not providing service to the expected standard. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

Arrived on Easter Sunday at about 700pm the receptionist did not automatically ask us if we want to eat but when I asked said we could just go in the restaurant as it was not busy.when we went in about 7.30 the man who greeted us was not happy we had been told just to come in and demanded to know who had told us we could.this was in spite of the fact the restaurant was nearly empty.when we sat down one of the other diners was returning food he was not happy with.this worried us but our food was ok.the staff were offhand however and my crumble arrived without the advertised icecream. This was delivered without a smile or an apology.when we returned to our room we were dismayed to find the tv would not work.the duty manager tried to fix it unsuccessfully.he was actually very nice and offered us another room.we did not really want to change so late and he said an adjustment would be made to our bill.when I attempted to run a bath after he had gone there was no hot water. We were very upset.i rang the receptionist again and she seemed to think it was funny and actually laughed.i asked to change room but she said she would contact the manager.she then rang back to say he was checking the boiler.we then heard nothing more.i checked the water about half an hour later and it was working.next morning the manager asked if the water was ok.he said he had found nothing wrong and assumed a lot of people were using it.he said he did not ring us because he thought we might be asleep .we accepted this and went in to breakfast.literally as soon as we were seated we were asked if we wanted coffee and toast.we were also asked to order hot food.when my wife politely said she needed time to choose the waitress was very annoyed and went off.she then returned and dumped the coffee and toast and turned to leave without taking our order and I had to call her back.by the time our hot food came the toast was cold and hard.the scrambled egg was completely inedible due to being drenched in salt we could not eat neither could our neighbour.the same manager was in the restaurant and I told him so they did not serve it to others.he did offer to get us something else.when we checked out I asked the sam receptionist who had been on the night before about the promised refund.she said refunds were not cash but she could offer us a free cup of tea. This was just after breakfast.looking at recent reviews other people have had similar problems with staff attitudes.i hope the general manager takes the appropriate measures to remind staff of the correct way to treat guests.this is a shame because the building and our room are nice.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear CleethorpesGtfcfan, Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I understand you have also completed a Best Western Feedback form which has been answered and dealt with to your satisfaction. Thank you for staying with us and we look forward to having the opportunity to welcome you back to the Hotel on your next visit to Chippenham.

Only one night at the Angel, reception staff was very friendly and offered advice on local restaurants, I was looking to enjoy a late dinner at one of the local Indian restaurants, on reflection I should have taken her advice. The room and facilities were as expected, clean, comfortable and the gym was not busy when I used it 18:00 to 19:00, only one treadmill but it was free at that time, a couple of cycle and rowing machines and of course a pool. Staff at breakfast were welcoming and offered a varied breakfast, I opted for a couple of poach eggs done just as I liked them, a good selection of cereals, fruit, fruit juice and so forth, all in all a good start to the day. Would use again when in the area.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience, if staying for business or leisure. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Arrived here for a business meeting, we found the senior staff rather unfriendly and had an attitude difficult to describe, I suppose the word would be arrogant, this didn't create a very good impression at all, the younger staff didn't smile or interact with customers, we as a group felt unwelcome , very disappointed.

The hotel is quite nice and fine by general standards and the majority of 'grown up' staff quite pleasant and accommodating (apart from the elderly night porter which I'll come onto shortly), but some of 'the children' employed here trully need training about how to interact with guests and not treat them with the disdain shown to myself and my colleagues during my recent four night stay. We had a group meal in the restaurant on our first evening together. The restaurant was otherwise empty but it took almost two hours to serve a group of eleven people two courses. The food overall however was fine. Due to the delays we pre-booked the next night in advance. Seven of us for 7.30 and two at 8.30. This really threw them! On arriving at 7.30 I asked the young waitress if the tables could be placed together as they had been the previous night. Again the restuarant was empty. She gave me such a dirty look and said "But you are all arriving at different times, how can we?" I advised her differently and she simply shrugged, turned her back on me and walked away. Disgusting service, we put the tables together ourselves helped by one of the male waiters who although quiet, was OK. When we did get seated we discovered there had been a mistake (theirs) about some of the orders and once again the young waitress treated us all with the utmost disrepect, like it was our fault and we should just put up with it. The food was also, on the whole, pretty hopeless. Cod in batter which was all batter and luke warm chips. Chicken and tarrogan which I had enjoyed the night before was a different dish and nowhere near as good. The fish pie contained mussels so should be labelled seafood pie and in one case was still cold in the middle. Soup with no bread, the list goes on. Awful. The young reception staff also look down their nose at you, I advised one that I would be leaving early the next morning and asked if there would there be someone at reception to check me out. Without even looking up she simply said, "the night porter". Customer service? What customer service. And as for the night porter: I duly arrived at the reception desk at just after 4.30am. The elderly night porter arrived and had obviously just woken up. I said hello, apologised for the early start but as I had a long journey I wanted to miss the traffic. He just ignored me. I stood and waited to check out and he said, "Room number?" He then wen't on to print off a sheet and advised me that I owed over £90.00. I advised him that the bill had been settled my my organisation to which he said OK, but he still needed to print off the receipt which he did so and asked me to sign. I asked why to which he replied, "Just sign it". Ignorant, rude and with no customer service skills at all I should have told him what to do with it! The room was comfortable, the room service staff cheerful and very polite, the other hotel staff could learn a lot from them. Otherwise, there is very little to recommend this hotel and I stay in a lot of hotels over the course of a year. Premier Inn staff are far more accommodating than the kids and night porter they employ at the Angel. Not recommended

Always stay here when visiting family in the area,the service and friendliness of the staff is always first class. Checking in and out is efficient and the new parking system seems to work well. The rooms are well maintained and comfortable and provide everything one needs ---- the biscuits are very well received!!! Here's to our next visit

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It is always nice to hear from guests who choose to return to stay with us! It was great to read that you enjoyed our friendly team...and biscuits! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I booked the hotel on line, the rooms were pleasant and clean we had organised a cot which was set up for us. The restaurant is a bit basic and the food is very average, however the staff are lovely and very helpful, it was overall a good place to meet up.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Our restaurant is very popular with all of our guests and I was sorry to learn that on this occasion you felt that it was average. We offer a varied menu that is suitable for all tastes. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed here as we were visiting family nearby and were very pleased with this 3 star hotel. Room was large and overlooked the garden, was very quiet despite the very bad weather, car parking was no problem and staff were pleasant and helpful. One downside was the stairs to the room which needed to be cleaned more thoroughly. Will certainly stay here again

I was amazed by the comfy and cozy old fashion style at this hotell. Very english?? but when you see the garden early evening in the autumn with colored leafs and it's also the first thing you see when you go outside in the morning...it just gives you a good start for the day?? Very nice rooms with good size. Tub in the bathroom - perfect after a long day. Small conference rooms but it works great for a small group.

This hotel was a great value alternative to the hotels in Bath. A quick walk to the train station and direct into Bath. Lots of nice places with Cotswolds on the door step near the hotel. Ate in the restaurant, the breakfasts were also good. Room was compact and quirky, but clean and nice. Staff were friendly and would stay again.

We have stayed at this hotel three times, it is a lovely hotel, has a proper old English feel about it, with a foot in the 21st C. On our last stay, we booked the executive room, however sadly the radiators were not working, HOWEVER, the staff went above and beyond to ensure we were looked after. Offered us other rooms, sent up portable heaters, coffee and drinks, now although you are thinking, of course they should, but really could not do enough to ensure we were comfortable and enjoyed our stay and it was not too much trouble. Proves great customer service is worth it's weight!

This hotel on first view was very good, although we entered from the car park which is the rear of the property, very modern. We were a coach party of approximately 50 the majority being older people and in some cases lacking in full mobility. We were told to stay on the coach until a member of staff issued our room keys. We sat for approximately 20 mins before anyone came, even though they had prior warning of our estimated time of arrival. The rooms were clean quite spacious, complimentary toiletries and drinks facilities,i.e.t.bags, coffee etc., We were told where our evening meal would be, in a private side room at 7.00p.m. we were served with a three course meal which was very nice. Drinks at the bar were extortionate. On Saturday morning the breakfast was absolutely chaotic, the staff were slow, no-one appeared to be taking orders and when they did everything was served wrong. Drinks and toast was ordered and a full english, however the full english arrived way before the drinks and toast, some breakfasts on other tables were being placed on tables when people were still on cereals, so when people got to their cooked breakfasts were cold. A couple of tables asked 3 times where there food was and must have been waiting at least half an hour. Everyone was complaining. Our evening meal was served in the breakfast room and it turned out to be a complete debacle. Starters coming out the kitchen 4 at a time with huge gaps between each. Main courses coming out cold and people were eating them without vegetables even though repeatedly asking where they were. It was almost like a 'sketch' from 'Faulty towers' people were complaining all over the room. Breakfast was a repeat of Saturday chaotic. There seemed to be no management lead at any of these mealtimes and young staff trying their best although only 2 or 3 of them. It can only be described as chaotic debacles each time. I am afraid that only management can be to blame. Dis-organised management leadership is the only way I can describe this experience, I do know that our trip organiser did make a complaint on Saturday morning but no improvement, infact things got worse., The organiser was not offered any form of recompense.

There are both positives and negatives to this hotel but unfortunately there are more negatives! I'll start with the positives. -Nice comfy bed -Good location and easy to park -Good price -Nice breakfast Negatives: -The bathroom wasn't clean. There were lots of little hairs in the bath and on the floor which definitely didn't belong to us. -We went swimming and the water in the pool was cold. The changing rooms were also really dirty and smelt bad so we ran up to our rooms to get changed instead. -We went to the hotel restaurant to see if we could book a table and they turned us away despite the dining area being completely empty. They couldn't accommodate us because there was a wedding on which was taking priority so we had to find a restaurant elsewhere. We weren't told about this when we booked the room. -To get from our room to the front of the hotel we had to walk through groups of wedding guests who were standing in the courtyard drinking and smoking. It felt like we were invading their wedding and they didn't look too impressed to see us either. Perhaps if we'd stayed another day it would have been better but I wouldn't recommend staying when there's a wedding on as if you're not a wedding guest you're not a priority to them.

Had a two night stay in a great room. Friendly staff and good variety for breakfast at a reasonable rate. Our room was massive and the sofa bed for the kids was not bad at all. Even with the sofa bed we still had 3 addition seats so we were very comfortable. Only negative was the room was a little cool and we could not get the radiator to come on.

The hotel was everthing you would expect. I called the hotel to make the reservation and informed them I wanted a twin room. this was not available and was given a family room with a sofa bed. This was not made up on my arrival although but a quick word and it was sorted. But unfortunately this was the most uncomfortable night sleep I have ever had and had.

First the good. Excellent food. Good clean rooms and 99% of the staff are wonderful. I have stayed here more than five times on business (not by choice) this year. On checking out on the previous visit my colleagues and I were asked to pay "over your budget" costs. We explained that on two nights we ate elsewhere and our budget was a rolling one so there was no chance of us exceeding the limit. The receptionist was adamant we had to pay so we did. On inspection bottles of wine and dinner were placed on our account falsely. We received reimbursement on our next visit, however this time we ate solely at the wonderful Wetherspoons one hundred metres away and a quarter of the cost. Yet again on checking out I was told I was over budget, in a fraternising and sarcastic manner. I queried this impossible anomaly and pointed out two times twelve is twenty four, not thirty seven. I was handed my money back with another sarcastic comment. Check your bill.....ESPECIALLY if you are on expenses. You may get a shock.

Having stayed here twice in the last year,its difficult to find any faults with this hotel, the service is good, the restaurant is excellent, for breakfast and Lunch. And ground floor bedrooms available for disabled persons like myself.Well done. Indoor swimming pool available for use by guests.

Not much a business traveler really needs; ease of parking, solid internet access, comfy bed, good bathroom facilities and Sky Sports. Well at least the bed was comfy. Parking is a joke. A Town Centre hotel with no controls over its car park? Multiple times I returned and there were no spaces and in fact, cars were abandoned pretty much anywhere. Shoppers, hikers and office workers all seem to be drawn to the free parking. Tough luck hotel residents. The internet was fast, but, it dropped every 20 minutes consistently. Whether this is intentional to prevent streaming I don't know, but it made working there impossible with VPN and other services that need 'constant on' bombing out. It's a hotel of 2 halves. The new rooms in the stable blocks and the old rooms in the main building. Unfortunately I was in an old room. There was virtually no water pressure at all. The cold taps were a trickle and the toilet could only be flushed (literally) once every 10 minutes. At least I could relax and watch football....Nope. The advertised Sky Sports was not available. Couple of other items: If you want a quiet night, do not have a room at the front of the hotel. The noise from the Live Bands in the pub next door is not conducive to sleeping; in general the high street is a noisy place until well after midnight. The bar has shoddy service; often long waits for anyone to appear and then indifferent bar staff serving vastly over priced drinks. I completed the hotels feedback card "Moment of Truth" after my first night but got zero response from the Management. Unfortunately there is very little choice of hotels in Chippenham so on my next trip I will be forced to choose between a longer commute or the 1970's B&B that is the Angel.

Stayed one night. Staff exceptional, but did not eat there. The room that we had selected, two adults and a child (but no child with us) was excellent. Bed was a super king and v comfortable. You could nit pick in terms of grouting around the shower, bath plug off lead or signs of condensation on windows BUT do not let that deter you. Central area wonderful with the trees and as a smoker that was ideal. Bar service excellent especially as we wanted to 'go off piste' at about 2230 in terms of a food requirement. Will stay again.

I am not a fan of Best Western due to past experience but this hotel was excellent from the extremely friendly and welcoming receptionist to the large room itself. There was a wedding reception on which I no way disturbed us. Our room was large and pleasant and the bed extremely comfortable. The bathroom was fine.( the grouting could do with a refurb) .

Good hotel with a nice feel to it. Courtyard area is very nice. Bar area is good. Breakfast is part buffet for cereal/fruit etc and table service for full English. Room was fine but bathrooms are looking a bit dated. Plenty of car parking even when it was busy. My only criticism is that breakfast on a Sunday finishes at 10am !! this to me is far too early. Good friendly staff and reasonable value for money. The hotel has a pool but this is rather small and best suited for just a dip.

My Mother, Nanny and I went to the Best Western Plus, Angel Hotel for Lunch roughly a week ago on a sunny day. My Nanny is in a wheel chair and from two disabled spaces to the restaurant was considerably flat apart from a couple of reverse bumps and in the car park is a ramp going into the foyer of the pool area. You pass straight through the pool area which is still outside but undercover and . The accessibility, we managed to get to the Restaurant/Bar in a minute or so from the car park, just be careful with the paving stones on the way because its easy to get the wheels of wheel chairs caught if they are thin. Other than that, expect very straight forward entries and exits. Now onto the food. My Mother had been before and said that they do a very large portion sizes for their sandwiches for the price. After ordering from a nice array of sandwiches, I had ordered one of my favourite sandwiches which was Egg and Mayo which was very tasty. Boy was it big though, lovely stuffed sandwiches in lovely granary bread with a handful of crisps with some salad. I do not have a picture but I can say it was fantastic and the price was something to laugh about for how good it was. The service was very good and the starter was prompt, so was the main course as well. I would definitely recommend this hotel for a light lunch. Great prices, nice area and also very close to shops as well which is right next door to the hotel.

I organised a short break for a group of 18 cyclists at the end of September and we used the Angel Hotel as our base for rides out into the surrounding countryside. From the time when I made the initial enquiry to the hotel I found them to be well organised and very helpful. And throughout the four day period of our visit the hotel proved to be an ideal place to stay. Rooms were a good size and comfortable, we were provided with a room to store our cycles safely and - most important to cyclists - breakfasts and dinners were of a good standard. I'd have no hesitation in recommending this hotel.

Stayed on Saturday evening as we were at a party, the entrance and courtyard are lovely, really nice and well kept. Our room was huge and clean and the bed massive and very comfy, the only gripes are the coffee mugs in the room were dirty with stains inside and lipstick on the outside and the shower curtain needs replacing. Breakfast was included in our package. It was ok but they charge £12 for a full English that is way way to expensive for what you get, but all in all a nice place.

Set into an old coaching in, the hotel rooms appear to be mostly in the old Stable block and ancillary buildings, ensuring a nice quiet night. The gym is small but offers a good range of exercises. The cooked breakfast is nice, but the staff can be a bit hit and miss at breakfast. The hotel offers excellent meeting facilities and look after you very well. I am looking forward to my next stay.

The Angel Hotel, in the heart of 500-year-old (at least) Chippenham, is the quintessential English Hotel. Enter into the parole with 2 fireplaces, have a cup of tea or a meal right in the parlor, or be sure to get a room facing the courtyard. That courtyard, with its shady spots and fragrant flowers, is a place of lasting peace. My room, facing the courtyard, was roomy, comfortable, spotless, and larger than any rooms I experienced in the rest of my trip. The young women behind the reception desk, Lexi and Marie, were wonderfully friendly and helpful. The restaurant breakfast wand other meals were hearty, delicious, and in a lovely setting. We used the slightly heated pool every evening after out walks and trips, - be sure to ask for a pool towel at the front desk. I definitely recommend the Angel. Our group of 5 Americans - sisters, cousins, husband, nephew, - all enjoyed the total experience. Thank you, Staff at The Angel - you couldn't have done a better or more thorough job.

Booked here last minute for a recent wedding but I have visited the hotel many times for company training events. The setting is town centre but once inside there is a quiet courtyard area and rear access to free car park for guests. The room was clean, tidy and functional but I have to say that the mattress on my bed could have used a change. It felt like it had collapsed slightly and would have been quite unsuitable had I not been quite inebriated after the wedding. Breakfast was good quality (and entirely necessary with a hangover) Staff friendly. Prices every so slightly more that I would expect to pay for similar quality and setting but for two it was within budget. Would be my first choice if staying in the area again.

Especially well located for visiting Chippenham and Wiltshire generally, with easy access to the M4 and convenient train and coach links. Hotel always achieves a high standard, with comfortably appointed rooms and friendly staff.

The Angel is a traditional English hotel, in an old building in a very pretty historic town. The location is excellent - dead central, quiet (thanks to a pedestrianisation scheme) and in easy walking distance from the station of you are travelling by train. Value for money was quite outstanding and the staff friendly and welcoming.

I could not fault this hotel, it is in a great central location. The hotel itself is nice and the rooms were a good size with comfy beds and quiet. The hotel offer free wifi and parking, and the breakfast was nice. All for a great price.

I had a perfect stay in the Superior Four Poster room 25-26 Sept, it had a lovely roll top bath and separate shower in the en-suite bathroom just as described on the web site, the large bed was most comfortable with crisp clean linen, I had evening meal that was nicely presented and very tasty there was also a good selection for breakfast the next day All the staff provided excellent service and were very polite courteous and helpful at all times, especially Lexi who was most helpful at the reception desk, I enjoyed my stay so much I would most defiantly like to return again in the near future.

Visited this Hotel a number of times over the last few years, but now it really needs a major overhaul. The older part, the Biddestone suite, the smell on the way to room upstairs is terrible and also in the room, it smells dinghy and old. The carpet in the room has stains all over it and the shower didn't work very well and it was cold. The location is great, but for the price you pay, it's not worth it.

Having stayed here on business I have mixed opinions. The staff were all lovely and gave good service. The bar area was well maintained and the cooked breakfast was cooked to order rather than a buffet that I tend to find. Although day 2 I had 2 slices of toast and a filter coffee for a mere £6, a bargain (sarcasm of course!!!). The room though let's it down. In a newer part of the building the furniture and general feel of the room was very 1990's, and further they made the unforgivable mistake of still having a shower curtain over the bath as opposed to a screen. From a hygiene perspective this is a big no-no for me. There was a dark stain on it which made the thought of it clinging to me even worse. I'm short, ok for a business stay, I wouldn't look it up for a leisure break!!

OK hotel, nothing special, if at half the price paid it would be value, somewhat shabby, the breakfast down at the local Wetherspoons is better for less than half the price. Overall very disappointing

My wife and I stayed at this hotel last weekend in connection with a wedding in the locality. The room was fine, parking area at rear of hotel adequate. Access at front of building restricted as area pedestrianised. Breakfast was fine even if service was a bit haphazard. Suggest ask for room in new area near car park as revellers can be heard in older rooms.

My partner and I are big potter fans and on a spare of the moment decided to go up to lacock to visit the abbey and look up some of the filming locations, we have stayed at a few best westerns in the past they provide good locations for good value. The Angel has nice location not far from lacock and has good facility's for the price the pool is small but enjoyable for a float about and the gym again is small but has everything for a good work out would deffo recommend to any couples , we had a upper tier suit that was lovely. Would deffo go back if we where in the area

I am a fan of Best Western hotels but this one is not so good. Firstly parking is a nightmare. People shopping appear to use the car park so little room for paying guests! Layout of the hotel is strange; you have to walk through the new part of the hotel and the courtyard to reach an unmarked reception area. I was told I was not entitled to any points( I am a platinum card holder) as I had not booked directly with the hotel! Shame as I booked and paid for 3 rooms for 2 nights. Room was ok . Clean and comfortable with everything in working order. No upgrade was available. Bar was pretty grim. No atmosphere and more like a cafe area. The restaurant looked uninviting so we ate out for dinner. Breakfast uninspiring. Poor selection on the buffet and cooked order arrived before our toast and coffee and before we had finished eating our fruit and yoghurt. Hot food just dumped on the table! Did not use leisure facilities. Some staff were nice and friendly whilst others obviously hated their job and let it show. Good location for a hotel but not sure I would stay again.

The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great: The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well. The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic. The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room. Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you! I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered.

Stayed Sunday night (11th sept)..wierd config at hotel re parking at back and walking through annex/courtyard (modern glass) into old part and front desk...confusing! Booked as diamond member and dissapointed with upgrade as room although big did not resemble those on line! Was nit told b/fast times or offered paper and receptionist didn't know how to deal with our points voucher yet told us she had been there 6,months...need to train poor woman better? Room was mismatch if of and new but clean. Sofa faced mirror but not TV?? Window seats were not clean especially the one in bathroom and dripping shower head all night. Didn't eat there sadly due to reviews but staff lovely at bar but only lounge area open. Paper ordered for 7 but didn't arrive! Fantastic location and many good pubs and restaurants including amazing Thai around the corner. Very disillusioned by best western standards and especially questioning the reward scheme within the market!

Our friends took us here after having excellent food in the past. I'm sorry to say that they were embarrassed by the quality of food and the poor service we experienced. The only thing that I felt was worthy of a good comment was the selection of vegetables which were pleasantly al dente. Lamb loin chop was tough, unappetising and tasteless, the saute rosemary potatoes were left over new potatoes cut in half and slightly browned - no flavour of rosemary, no delicious crunch on the outside and no discernible flavour, add very bland gravy and you have a very uninspiring plate of food. My friend's gluten-free lamb was swimming in red wine which somebody appeared to have forgotten to reduce. The cheeseboard was cheddar, apple smoked cheddar and brie with celery, we might have had chutney had they not run out and my coeliac friend could not have had it anyway as it contained gluten despite being on the gluten-free menu. The male waiter came to take our food order then forgot to come back for our wine order, the trainee waitress must have started that evening without any prior training at all as she quite simply wasn't up to the job 'we'd like the Plate 35 Chilean Merlot please' 'Which number is that?' 'The Chilean merlot' 'yes, but what number is that, is it number 31?' Altogether a very unsatisfactory experience, they didn't charge for the lamb and one of the cheese platters, but, let's be honest here, we went out to eat expecting to pay for the food we ate not thinking we would be given it for nothing because it wasn't up to standard.

Lovely hotel with lovely grounds, rooms are well equipment and comfortable, would definitely stay here again if in the area. Evening Meal & Breakfast was very nice. All the staff are very helpful and friendly.

From the moment we walked in the front door the reception wasn't even clearly marked, once we did find it we were greeted with a young lady full of a cold who really did not want to be at work that day. She asked if we would like a newspaper each morning we said - that would be nice, for the next 2 days we never received one at all. Once we arrived into our room we found it to be very tired, with stained, dirty carpet. The bathroom certainly needed updating with broken floor tiles. The walls were so thin we could hear the people walking next door, opening drawers and snoring through the night. Certainly nothing up the standards of the reviews that we had read before we had arrived. The service in the restaurant was dismal, we would not recommend it. Sorry to write such a bad review but we think that people should know that this is not the best hotel and need to spend their $$ on a better alternative.

Stayed here as part of a group. The hotel front section is a 17th century coaching inn, with a lovely flower filled courtyard leading to a new building, where I stayed. I was on the third floor and there is no lift, but staff helped with my bag. Breakfast is basic but ok. Ate at the restaurant three nights and it was also ok. The room was large. But there is no air conditioning and bed cover is a duvet so I had windows opened and fan on all the time and it was still hot. I should have asked for a sheet. Bathroom had a shower over the bath, and the pressure was very low. Wifi is free and works well. Again though, no power points near the bed which is a shame.

Lovely quiet room overlooking rear car park. Bathroom could do with some TLC but adequate for 1 night stay. Service in breakfast room was slow and inefficient half hour wait then all breakfasts, tea, coffee & toast came at once. Normally you are served your beverages whilst you wait for breakfast. We then asked for more toast by this time we were one of the last table still eating, after another 20 plus minutes wait we gave up!! Could do better... Cpould do better

I must admit that at first I was a little lost, we parked in the car park went through what we thought was the lobby only to see it was part of the new building including the swimming pool. I had to ask a kind man where the Reception was and he told me to walk through the lovely garden though an old door and I would see the desk. I personally think that larger signage is required as the garden is like a enclosed beer garden with a winding path leading to the small door of the main hotel. The receptionist was really friendly and welcoming, and instructions to our accommodation were very clear (though the garden) but very, very clean and quiet. The only downside was that we decided have some lunch and ordered some sandwiches which took nearly an hour to come! The restaurant only had a few people in it and so we could not see the hold-up so we asked where our lunch was. They soon arrived. On the flip side, in the morning we sat down for breakfast and literally and I mean literally before I had even sat down I was asked for my order! I scrambled for my glasses and grabbed for the menu. I was so flustered that I ordered the full breakfast with poached egg instead of fried. The egg was not cooked at all! The sausage looked aneamic. And literally before I had even ordered the breakfast it soon arrived on the table (maybe that's why my egg was so under cooked!). Plus, I didn't even get to eat my bran thinking that my breakfast was going to take ages because of our experience with the lunch the day before!

I'v lived in Chippenham for more years than I care to mention and have been in the Angel loads of times, however I had never realised, until today, what a fabulous courtyard area they have where there are lovely tree shaded areas, lots of tables and chairs, a lovely peaceful space to have a drink or a meal in the sunshine. You order at the bar and then your order is brought to your table. The staff were really friendly and efficient and the food was well presented and lovely and fresh. It is a hotel so prices are a bit higher than the equivalent meals in a pub, but the surroundings made the bit extra worth every penny. If you want to eat inside there are several areas as well as the restaurant, all very nice.

I stayed here whilst coming to Chippenham for a Freinds wedding and for what it is, The angel is a good hotel. I wasn't expecting 5* luxury. The room was clean and comfortable, the breakfast was ample (if a little on the pricey side) and tasty. I also used the Gym facilities there. Nothing special but is good for a small workout

Rooms here are fine and the hotel staff friendly but the restraint needs to be better to justify the cost of the food and the aspiration of the hotel. Location in central Chippenham is good if you want to be in central Chippenham but traffic is pain in the morning if you are trying to get somewhere else.

I was disappointed with this hotel after reading the reviews. We arrived and had to wait nearly an hour after check in time for our room to be ready. This was a room in the main hotel not the new part. Once in the room it was like an oven! The window barely opened and they had provided a stand up fan which was extremely noisy but had to be kept on to try and cool the room down. I have never slept in a room that was as hot as this ever.. The water pressure was also terrible and the shower could hardly rinse my hair properly. Dinner was also a disappointment. We had booked to eat in the hotel but should have found somewhere else to go. It was like eating a poor quality pub meal. Over cooked oven chips and undercooked steak which was tough. The only nice point of the hotel was the courtyard garden at the rear. I also left my glasses there and after ringing them once we'd got home were told that housekeeping didn't find them. Wouldn't stay there again.

Visiting friends in the area for a couple of days, I booked into the Angel again. I found a good pre-paid deal online for a single room. On arrival I found the room lacked decent ventilation for a humid day, and a quick word saw me transferred to another without fuss. The location is great and the staff always friendly. Will definitely return.

I travelled to this hotel with our local National Trust Group for a 4 night stay. I was allocated a room in the main hotel but unfortunately the following morning I had problems with the shower. The staff were extremely helpful and offered another room for me to shower in and then moved me into another room whilst we were out for the day. My new room was in the "new build" section of the hotel and was clean and extremely comfortable. Our group had our evening meal in a private function room and whilst the service was a little slow on one of the evenings I found the food to be excellent with good choices. I just wish more rooms were provided with a separate shower cubicle, as due to a previous ankle injury I find it difficult to climb in and out of a bath. There is a lovely garden/patio area which joins the old and the new parts of the hotel but you do have to walk outside for a short distance....not too good when it's raining! All in all I thoroughly enjoyed my time at this hotel and would like to thank the staff for their friendliness and efficiency.

An overnight stop for a family occasion. Moved from our original room in the new part as there was a barking dog next door. New room was in the old part, and was much better. Lots of character. Met family for evening meal, that was very nice. Service good, food excellent. Breakfast the following day was great as well, set me up for the day.

As good as any that we have stayed in terms of value for money. The staff are always helpful and extremely courteous.Rooms are clean and comfortable with good amenities. We have enjoyed our stays at Best Western hotels in England and Scotland and are now looking to extend our visits to your hotels abroad.

Upon arrival, one hour after the check in time our room was still being cleaned. We were checked in but when we got to the room the cleaners were still busy. They were very rude, and told us to come back 15 minutes later. Felt unwelcome, like we intruded in their space. Once we were able to go into the room, it was clean. Bed was comfortable, bathroom clean. Carpets were dirty. Double glazed windows, but could hear a bit of noise from the outside but not bad at all. Breakfast very expensive, drinks reasonable. Will stay here again.

We stayed for a two night break which included 2 breakfasts and one dinner. The hotel is right on the Market Place and has a very cleverly built extension at the rear which provides a lovely courtyard/sitting area, additional accommodation and a good sized car park. We are 'sheets and blankets' people and always ask for them instead of duvets if possible and nine times out of ten, our request gets lost somewhere along the way and we have to ask housekeeping to come and put things right. However, not The Angel Hotel. We were delighted as it saves so much hassle if they get it right first time. Well done to housekeeping and as a result we slept really well in our room which was both spacious and well furnished. We had our meal in the dining room. The service was excellent but we thought the food was rather average. My steak was very chewy and the chips were soggy. The promised field mushroom was replaced with a few button mushrooms scattered on the plate. The batter on my husband's fish was lacking crispness and the fish was quite small. Presentation was very basic. I suggest they invest in better quality frozen chips or do their own 'twice fried' chips and maybe serve them in some little individual chip baskets so that the chips stay crisp and the whole presentation is improved. A little imagination from the head chef is desperately needed. I ordered rhubarb & ginger sponge for afters but it was not available and my husband's fresh fruit salad was, again, very basic. No berry fruits at all, not even a strawberry or raspberry (now in season) among the usual apple, pear, kiwi and orange. Very dull indeed. Unfortunately the food offer was no better the next day at breakfast. Having said that, there was a good selection of cereals and bits and pieces to go on top, dried fruits, nuts etc. which were fine plus a basic selection of whole fruit, apples mainly and one banana which I grabbed. There was then a choice of the usual cooked breakfast with a choice of eggs. My husband chose a poached egg which, when it arrived was so overcooked it was solid and inedible. I had the buffet and I have never seen such a tiny offering of cheeses and meats, never mind the bread offer which consisted of cold dry croissants, just out of the packet I imagine, some anaemic looking rolls that looked like the cheap long-life ones that need to be baked off, except they didn't look as if they had been, and one, yes one, tiny Danish pastry, similarly pale and looking rather sad. I have a personal hatred of foil butter portions and plastic jam portions, which I suspect come straight from the cash and carry. Why they can't offer better quality jam and butter, I just don't understand. We go to hotels a lot for short breaks now that we are retired and we look forward to a lovely selection for breakfast (the best part of the stay in my opinion), so breakfast for us was a real let-down at The Angel and, we both thought, one of the least impressive that we have had in many a year. This is a lovely hotel that needs to get its act together regarding the quality and presentation of their food which is really letting the hotel down.

Recommended by friends. Hotel is in a great central position. Lovely old building sensitively decorated and furnished. All staff are very friendly and accommodating. The rooms are a good standard and very clean. Comfort appears to be a priority for this hotel. Well priced and worth a visit.

Second stay here at this dog friendly hotel. Nice clean room and very good breakfast selection. Convenient for local shops. Nice walks for dog along river Avon. Friendly staff willing to provide a good service.