Best Western Plus Angel Hotel, Chippenham

I stayed here for a few days. The hotel lovely and comfortable, staff very pleasant and helpful. The Hotel was central to everything. From the hotel i traveled to Bath, lacock, Castle comb,Swindon outlet center. Food was lovely, parking great

We thoroughly enjoyed our stay at the Best Western Plus Angel Hotel and would highly recommend this hotel to others, The room & hotel was clean and inviting and they had carefully considered all social distance measures within the hotel given the circumstances with COVID. The hotel staff on both the reception & in the restaurant/bar area are a true credit to this hotel & we found them all to be very personable, friendly & attentive during our stay. The food options were varied & delicious we decided to stay and dine in the hotel comfort for both nights during our stay instead of venturing into town. We were impressed to see they had also put COVID precautions in place for their fitness and pool areas offering guests bookable slots to avoid over populating the areas. All in all a very pleasant and enjoyable stay with plenty of local amenities just outside the door, we look forward to returning again in the near future.

There was so much noise at this hotel negating the one thing they should be providing, a good night's sleep. From the clanking of the laundry room to the constant dripping and gurgling of a leaky gutter, I did not have one full night of rest. Not sure of their policy, but allowing guests with yapping dogs in inexcusable. Obviously the guests will leave the dog in the room, and it will whine and bark until the owner returns. The gym was booked up (limited slots due to Covid-19) all most exclusively, but they allow external patrons to use it, surely guests whom are paying for that benefit should be given priority over other users. I stayed here a few years ago and it had none of these issues, it's really gone downhill in the past few years.

So I visited with my two children and a friend. We ordered two bacon and sausage sandwiches minus the sausage and paid £2 extra for chips. I had ham egg and chips. My friend ordered grilled chicken and asked to change from chips to a jacket - which was charged an additional cost. So the meals arrive and three were wrong. Two were luke warm and one was cold. I asked for one of the bacon sandwiches to be replaced at it was cold (it looked like bacon left over from breakfast - which was quite a contrast to the other bacon which looked freshly cooked). The waiter came out to say the sandwiches are meant to be cold but he'll heat it up! So why was the other one luke warm?!?!? Seriously who serves cold bacon and sausage sandwiches and doesn't put on the menu that these will be cold! The portion sizes are also tiny! £2 for chips which were the size on a 7yr olds fist!!! We were eventually bought cutlery and sauces. One ketchup had been opened and put back in, so was all over the other sauces, which means these had not been checked or cleaned!! The table directions said food would be served to the table next to us but this was not the case and so social distancing is not in place there. I asked to speak to the manager. She came over to say “are you the family who had the issue with the bacon sandwich”. I went into to explain all the issues and the manager tried to say the sandwiches are served cold! I explained they should make this clear on the menu then. At this point I would have expected a manager to be a bit more savvy about dealing with customer complaints but she was defensive and had no solutions. He closing line was: “is there something I can do for you”. I said no we are leaving and I can say hand on heart won't be going back!

Despite friends of ours warning us not to eat here, we decided to give it a go as a last resort. Wish we hadn't bothered. Dirty and poorly managed. Food was very average and staff clearly have no idea. Is this because this establishment laid off all their casual staff before the furlough scheme was brought in?!! We have heard that the bosses are now having staffing issues because they dropped so many staff just to save themselves and to avoid paying wages of long-standing staff. Some serious help needed here to sort out. Definitely one to avoid

Check in 2pm, arrived at 2.50 room not ready. Once granted access we were given the wrong room (double instead of twin). Second room; Toilet not flushing and bathroom door latch hanging off and would not close. Reported this and it was 'repaired' in our absence. On return to hotel at 2350 door was locked and bell broken. Notice was on door with phone number to call. Rang number until it dropped (10 mins of trying) and a member of my party banging on door trying to get attention of anyone. To add insult to injury it was raining. Eventually someone arrived to let us in. When we returned the toilet appeared to have been fixed and latch not hanging off the door but it still would not close properly. Next morning needed to leave early and discovered towel for only one person and to our horror the toilet was not working again. Ended up flushing toilet with shower attachment due to our timing issues and shared a towel ! We told reception of the issues upon checkout but not impressed with the repsonse. We have stayed here before with no issues so severely disappointed with this visit. Other members of our party also had problems with non flushing toilet and they will be complaining to hotel as well.

We thought we'd take advantage of the gov't 50% discount on eating out. Other venues fully booked so we chose the Angel on walking past. Paid too much for 2 feeble meals. Even at discounted rate very poor value. No real effort made to impress. Never again.

The hotel room was nice but the service was not good we had no welcome letter on arrival we also was not informed our room would not be cleaned during our stay so anything we needed we had to go and ask our self for clean towels etc

This hotel clearly has no idea of how to clean a room. Firstly we got a room they clearly do not feature on their photos. We noticed very early, layers of dust 1 cm thick. On using toilet the handle became loose. Raised complaint as we went out for evening. On return handle appeared fixed but no attempt to clean dust. Raised matter and they said they would deal. On returning to room dust had been moved around with dry cloth and all over floor and in sink. Raised matter again and night watchman did 30 mins cleaning and we were given a single whisky for inconvenience. Used handle of loo and it broke again making toilet unflushable. I went to manually flush it from cistern and raised lid to see absolute filth. On checking out they tried to argue until I said I had photos and to their credit they waived cost but since have refused to offer compensation except a return visit to same hotel. As if we'd go back there. When looking at photos please do zoom in. Would you stay here. The room was named ‘Norton'. Ample opportunity to resolve matter but declined to offer further. I will be contacting health and safety. On checking rest of room virtually all surfaces were dusty. They even had a Covid19 leaflet about they value hygiene. Disgusted. There were more photos but can only post 10.

My husband and I visited Chippenham 13/14 March for a meeting with friends. We stayed at The Angel, Best Western Plus Hotel. There was lots of renovations going on, which was easily noticeable on entering the hotel from the car park as the smell of paint (I believe) and huge pile of cardboard boxes were in the foyer. Other than that it looked very nice. We were greeted by reception staff with a cheery smile and we were allocated a room. The beautiful staircases were typical of an old building, wonky with character. We found our room and were completely surprised at the huge bed that had curtains to make it look like a four poster. The room was in 2 sections and the other end had a Lounge area with a fireplace. The room was nicely decorated with a large wardrobe, dressing table/desk, sofa, tea/coffee making facilities and a lovely large bathroom. The food in the restaurant was good and the staff were very accommodating. I would definitely stay there again and look forward to seeing it when the renovations are complete.

We arrived on Saturday 14th March for a one night stay. We were lucky enough to be able to check in early and found reception a breeze to complete and then headed up to our newly refurbished room (305). Yes the hotel is being refurbished, but it had no impact on our stay. The room, a lovely large bed and well lit and lightly decorated. The bathroom was fully refurbished with a nice waterfall power shower and lotions and gels (I forgot mine). Tea and coffee making facilities were a plenty. The main bar was adequately stocked and served our needs prior to dinner in the restaurant. James in the restaurant was excellent. Showed us to our table had we ordered the sausage and mash and a mixed grill. Followed by a chocolate brownie and cheese board. Both meals were lovely and we retired to our room to enjoy a lovely nights sleep. Breakfast was served in the same restaurant as dinner. We enjoyed cereal and coffee after ordering our full English selection. Jenna served us at breakfast and was very polite and an excellent member of staff. WiFi was strong enough to allow all forms of social media to be used. Excellent location. Great staff. Happy to return.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Gibbo211, Thank you for your 5-Star review and lovely comments about your recent stay with us. I will pass your warm sentiments onto the team members you mentioned along with my congratulations and thanks. It is always a pleasure to read reviews such as yours and I'm sure the team will be as delighted as I to hear how enjoyable you found your stay. I hope we can welcome you back again soon. Kind Regards, James

Arriving at the hotel to pick somebody up, I was taken into the function room where I discovered by kids had planed a surprise 60th birthday for me. It was a fantastic night. Kerry, the manager that evening and her team did a fantastic job looking after us. We had a buffet and I received so many compliments from my guests about how lovely the food was, so thank you to the Chef. My children booked the resident DJ Gary he was also brilliant. As my family came from all over the country they were also staying at the hotel, I'd also had a room booked on my behalf and it was lovely. My mum told me the next morning that it was the best nights sleep she'd had in years. We all enjoyed a leisurely breakfast together the next morning which was served as a buffet. It was amazing and much needed after a few to many cocktails. Before checking out we all enjoyed a swim together in the pool. I've attended functions at The Angel Hotel before, most recently their Abba night at Christmas which was also brilliant, and would not hesitate to recommend the hotel to family and friends.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear bronwenr2020, Thank you for your 5-Star review. It's always a pleasure to read comments such as yours and hope we can continue to welcome you back to the hotel with the same exceptional service in the future. Kind Regards, James

Normally stay here and very good but hotel under renovation which wasn't aware of. Room very cold even waiter from room service said how cold it was . No remote for over 3hours attic room with no blind or curtain bit uncomfortable but will come back as not normally like this.m

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Newbury96, Thank you for review, I'm sorry that we did not meet your expectations on this occasion. My apologies that you found your room to be cold, there is heating throughout the property however if this was not operational during your visit I do wish you would have notified our reception team so that we could have rectified the issue. All of our bedrooms have blinds or curtains even our ‘attic' rooms I'm sorry if this was not immediately apparent during your stay. I was pleased to read that you will be staying with us again in the future and urge you if you are dissatisfied with any aspect of your stay to let the team know during your visit so that we may offer a solution. Kind Regards, James

Myself, my Daughter and my partner went for a booked meal for my birthday, having never been to the hotel before we were somewhat disappointed to find that it wasn't a nice dining room as expected but a cafe serving spaghetti hoops and burgers, I was not a happy bunny! I'm afraid we left without ordering and went somewhere else If you are expecting a hotel style meal this is not the place to go

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jayne H, Thank you for review my apologies that you left dissatisfied. I am slightly perplexed by your comments as the hotel does not serve spaghetti hoops. I can therefore only conclude that your review has been erroneously posted to the wrong property's page. I do hope in light of this you will remove your review. Kind Regards, James

Pre booked to meet friends for a lunchtime meal, unfortunately we were not warned that they are undergoing renovations at present. I'm sure they will result in a better overall facility, but at present, diners are relocated into a pretty soleless function room. had we known, we would have delayed our visit until the works are completed. On the other hand, the food was good value and very tasty, pretty standard fare which suited our needs. One minor issue, when ordering drinks from the table, we requested a small orange and leomonade for my wife which arrived in a 'pint glass'. I explained that we asked for a small measure and was informed that 'it's how it comes'! I returned it and asked for it to be put into a smaller glass, even a wine glass, my wife can hardly lift a pint glass! We're not often in the area but if we are, I'd probably use Trip Advisor and find an alternative venue.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear thomasnicholask, Thank you for your comments on your recent visit. I'm sorry that your visit was negatively Impacted by our current refurbishment works. Despite your accretion that you in future you would find an alternative venue, I hope you will reconsider and visit the property again once our refurbishments are completed. Kind Regards, James

If I had been made aware of refurbishment I would not have stayed. Woken early by the works, room stank of paint and silicone sealant. Breakfast room next to building works and continuous sanding from the moment we sat down. Workmen set the alarm off so we all had to evacuate. Not peaceful or enjoyable this time.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear dorsetweddingdj, Thank you for supplying your feedback on your recent stay with us, please accept my sincere apologies that we failed to exceed your expectations on this occasion. I'm very sorry that the hotel's current refurbishment works impacted your stay so negatively. Once these are complete I hope you will consider staying with again and have a superior experience. Kind Regards, James

We went for a Valentine's meal and an overnight stay with breakfast. The hotel is being refurbished and we were on the top floor of the new block nearest the car park, which is separated from the main olde part of the hotel by a pleasant courtyard with flagstones, gazebo for smokers, etc. There was a wedding reception going on with a disco. We used the gym and pool in our building although the water could have been warmer! The main meal in the picturesque hotel was chef cooked, not out of a freezer, served by knowledgeable staff. The front of the hotel is at the end of the High Street, very hand for the town's Saturday market leading down to the riverside park.

We came here with a group of about 20 people for a Christmas Lunch. The lunch cost £22 for 2 courses plus a mince pie and coffee. We chose to have a starter and main course and although the starter was ok, the Christmas dinner was the worst l have ever had. I'm sure the turkey was processed meat and the sprouts were frozen. People who'd ordered the beef said it was so rare and tough that even if they'd managed to cut the meat, they couldn't chew it. The service was so slow, we gave up waiting for the coffee and mince pie. As l'd heard that the hotel had recently had a new manager l thought it was only fair to contact him first before writing a bad review. I emailed him on 27th December but have still not had a reply. Chatting to a group of friends about it, one of them said that she had also emailed the Manager to complain about a lunch she'd eaten there. He had not replied to her either. This is not the way to run a hotel/ restaurant. Several people l have chatted to in the town say the standard of the food and service at the Angel Hotel has deteriorated over the past couple of years. It's such a beautiful hotel with a lovely ambience in a prime location. What a shame that the management are not listening to customer's comments.

We booked and stayed here as if was my father in laws funeral and the hotel was within walking distance of where the wake was held .the reception desk was not obvious looked a bit like a point of sell area not a reception desk .but reception was to the point with clear information and polite .we had the last room left and it was disabled friendly which was handy as I recently had a hip replaced .the room (104) was in the new part of the building through an uneven slippery courtyard pretty in the summer but a tad dangerous in winter for elderly or myself having to be careful of tripping , the room was very clean with safe ,iron and board,hair dryer Wi-fi and tv tea coffee making etc the bed it's self seemed to be just a standard double !would have been nice had it been king sized .the bathroom was large with disabled toilet but strangely a shower over bath it did have grab bar but can't understand why not a walk-in shower I found it difficult to get in and out safely also the on off tap for the shower/bath was missing leaving a rusty wing nut to use !the hotel is being refurbished but we weren't told this on booking so when I came back to the room at after 5 the workmen were still there and there was a bit of noise from outside the window in the room didn't totally close and we found the workmen stood just outside the window to smoke which came in through the window not pleasant for a non smoker !!! Also the same this morning at 8am as they parked their van close to our window and we had their early morning banter !!!! I totally understand work has to been done but we paid £150 the the night and that didn't include breakfast !!! Not really worth the money I think but hey ho .on checking out we were asked had everything been ok and I did mention the early wake up at 8 am by the workmen and the staff did apologise ,I think that at £150 fit the night and it's a best eastern plus I would have had a more luxurious room and stay .we wont return there again .you need to up your game best western .

The staff, on reception, restaurant and breakfast time were very helpful and welcoming. The food was enjoyable, restaurant prices not too bad, although if breakfast hadn't been included in the booking deal, I would not have paid the £12 plus for it, as there are very many cafes in the town catering for breakfast. The hotel is very well placed in the lovely town of Chippenham. The older rooms of the hotel could do with redecoration, as they are looking tired, but other than that we thoroughly enjoyed our stay, and would definitely stay there again.

Initially the hotel looked good, central location with plenty of parking. I had booked an executive room as it was the same price as the double but with much more space. However, when I went to get in to bed, I found specs of blood all over the bedding and, on closer inspection, you could tell from the creasing that the bedding had not been changed since someone had slept in there. I called reception who said they would send the duty manager but after a 15 / 20 min wait I had to call again. Eventually the duty manager arrived, inspected the bedding, agreed with me and took some photos. She then said she would change the bedding, I was a bit miffed that I was not given a new room but would the bedding have been clean if I had, plus it would mean packing all of my stuff so I accepted this as I new it would be clean sheets. She then went to get the bedding but one of the sheets was the wrong size so another wait while she got another. Even this would not fully fit the bed and left a worn and scraggy mattress cover on show but I just wanted to get in my bed. When the duty manager was leaving with the dirty sheets I made a comment about what they would do and was told she would forward the pictures to her manager as they contract out the cleaning. The next morning on check out I asked for the GM but was told he was in a meeting. I explained what had happened and the receptionist said she knew all about it and a £20 discount had been applied. I said this was inadequate to which she replied this was all she was authorised to apply (not sure why the GM hadn't done more at this stage to be honest). I was then given the GM's contact details if I wanted to raise this further. Instead I contacted the head office (Legacy Hotels) instead with my detailed complaint. I received an apologetic e-mail saying they have forwarded my complaint on to the GM of the hotel for a response. 5 days later I had no further communication so I contacted head office who replied the following day apologising I had not heard from the GM they will contact him again and I will hear from him soon. I understand they contract out the cleaning / bedding etc but it is the hotel that rents out the rooms and takes our money so it their responsibility to have rigorous checks in place to ensure any third parties are doing their job correctly. More over, if I was the GM of this hotel I would be mortified that such a thing had happened in my hotel that I would have instantly wiped the bill and offer a full refund, I would also have told the receptionist to call me from my meeting when the guest arrived to check out so I could apologise personally. At the very least I would have responded to any formal complaints by email.

The staff were really helpful and pleasant. My room was a good size, as was the bathroom. However it was dark. It had those old energy saving lamps that take time to warm up and then only give out the equivalent of about 25watts. The bed was comfortable and the room quiet. The only window was a roof light. There was a ladder in the corner which I assumed was for means of escape in case of fire, but if the idea was to escape through the roof light I could not work out how to open it had there been a fire. The restaurant was of the beer-battered cod or char-grilled things type. At breakfast hot food is to order and generally comes quite quickly, but allow time if you are catching a train. The station is walking distance, but the last bit is uphill.

This was the worst Christmas coach trip we have ever had. We were with a D.J. Thomas coach party. We endorse everything that Jeff Morgan has said in his review. It was absolutely dreadful and this I think sums up the opinion of everyone on the coach. Visit Chippenham again yes!. The Angel Hotel? not even for the proverbial pension.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 142alang, Thank you for your feedback on your stay with us. Please accept my sincere apologies that your stay failed to meet your expectations on this occasion, as we appreciate guest feedback, both positive and constructive. Please be assured that all guest feedback is shared with the operational management team at the hotel, so that we may attempt to minimise any further feedback of this nature. Myself and the General Manager were both present throughout your stay and do so wish that you had taken the opportunity to speak with us at the time as we received no adverse feedback on the day. The first we were made aware of any negative impressions on the hotel was Boxing Day night leaving the team no opportunity to rectify these issues. Once again thank you for your review. Kind Regards, James

We had a very good time at this event. The ambience was fantastic, lovely novelties on the tables, tasteful decor. The food was brilliant, nothing we didn't enjoy. The staff worked very hard to ensure that everyone was served at same time. Fun dancing after the meal. My husband enjoyed playing his bagpipes at midnight to welcome in the New Year. My son and his girlfriend really enjoyed the bacon sandwiches at 1pm. Only negative was breakfast the next morning which I think was a bit overwhelming for that staff, as in the number of people. Otherwise, great night. Thank you

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear naianiretak, Thank you so much for your 5-Star review. On behalf of the entire team please thank your husband for his contribution to our New Year's celebrations. I'm really pleased that you and your family enjoyed the festivities. I hope we can welcome you back again for New Year 2020/2021. Kind Regards, James

Walked in for dinner, and was greeted by polite, pleasant staff. VERY roomy accommodation, with plenty of comfortable lounge seats. A good sized restaurant with antiques and wooden beams. Food excellent, and service was excellent. Will return, and recommend.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear bobnsuebudden, Thank you for your review I was very pleased to read that you had a pleasurable stay. It is always a pleasure to receive reviews of this nature and I am sure the team will be delighted with the feedback.Keep an eye on the hotel's social media as we will be introducing our new menu soon for our guests to enjoy. I hope we will have the opportunity to welcome you back again in the near future. Kind Regards, James

Decided to give the Angel another chance and on this occasion we were not disappointed. Our room was fantastic and very comfortable. Staff were helpful, friendly and polite. Swimming pool temperature was very welcoming, lovely and warm. We enjoyed a tasty sandwich too and optional chips which were welcome after a long Journey. Courtyard garden is pleasant with bright flowers to brighten up a rainy day.

AWFUL ! Room smelled ,the food was terrible had to go out to eat, Christmas with no where else to go we still walked out of the restaurant the Christmas dinner inedible A nice town, but use a different hotel.

Just got back from a fabulous new years eve gala and stay .We have had a great time bedroom was lovely and clean . Gala food was excellent and very good value for money. Thank you to all the staff who looked after us .Happy new year to all at the Angel Hotel . Amanda Cooper.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Amanda Cooper, Happy New Year! Thank you for your glowing review, I was delighted to read that all the hard work from the team at new year payed off and you and your guests got to ring in 2020 as we had intended. I hope we will have the pleasure of your company for the hotel's New Year celebration 2020/2021. Have a great year. Kind Regards, James

We have just returned having spent Christmas at this hotel. The room was reasonably comfortable and clean, and the town very pleasant. The hotel facilities were not really great, and there was not enough room for all the guests and we would have to queue for a table at breakfast. The food was very mediocre, and a big disappointment considering it was Christmas, there was also a lack of it being refilled as it ran out, and when it was gone there was no more. Surly staff did not help. No management!!

room was ok ,but i was woken up by someone in early hours dropping a metal tray full on plates ?? went out to eat in town due to last experience of hotels restaurant service which was poor/ completely messed up are meal .

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear markwhitmore33, Thank you for your review. As a hotel; quality of sleep is one of the fundamentals of our trade and I'm sorry that yours was disturbed in the early hours. Unfortunately I am unable to offer any clarity on the nature of this disturbance nevertheless please accept my apologies. I'm sorry that you felt, due to a previous experience, that you did not wish to dine with us. Please rest assured that when mistakes do happen we do try to learn from these experiences and improve moving forward. I would encourage you during your next stay to visit the restaurant and I am sure you will find it a more enjoyable experience. Thank you once again for your feedback. Kind Regards, James

Was initially disappointed with being put in the annex.I was put on top floor with tiny window no light in room had to use torch to make tea and coffee.Very strange curtain arrangement.Took ages to run bath funny regulatory on bath taps.Breakfast was terrible much better in weatherspoons enough said.Will not return but very clean.I have stayed in better Bestwestern,s which are not rated as plus.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Maesteg6, Thank you for taking the time to review your recent stay. I was disappointed to read that you found the experience less than satisfactory. Please accept my sincere apologies on behalf of the entire team that we failed to exceed your expectations. My apologies that you found the lighting in your bedroom to be inadequate. All of our bedrooms have a number of lights throughout and I can only apologise if these were not functioning or unlocatable. Had this issue been brought to the team's attention we would of been more than happy to assist and rectify without the need to use a torch. Your comments regarding breakfast are the most disappointing section of your feedback. We pride ourselves on our breakfast offering in quality of ingredients and cooking. I can only apologise that you found these to be lacking and will pass your comments onto our kitchen team for their address. I'm sorry to read you will not be returning, I hope this will change and we will have the opportunity to welcome you back and provide a superior experience. Kind Regards, James

Stayed just one night on business and we were very pleased with this hotel. Professional staff, very helpful, and our room was large and well equipped. We didn't opt for breakfast so can't comment on the food. Wouldn't hesitate to go back.

Stayed on 14th December with friends on a deal. Staff helpful, rooms large with very comfy beds and public areas warm and welcoming. On the whole we enjoyed our dinner though felt the dining area was a bit stark. Tablecloths or placemats on the tables would have made a big difference. Breakfast was disappointing. Everything on the hot buffet was running out and not being replaced. Generally we didn't feel there were enough staff on duty to be able to keep things running smoothly. However, we did enjoy our stay and understand the rooms are due a refurb in the New Year

Had a works Christmas party there- food was good, music wss good, staff friendly. We stayed over night for convience - room was clean but could do with a little updating, slept very well, breakfast was a little disorganized, could've been a bit hotter but it was very tasty

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear asa802019, Thank you for writing your review, I was very pleased to read you enjoy your Christmas party held at the hotel. Thank you for your constructive comments regarding our breakfast offering, I will pass your comments to our operational management team to help them to improve the offering for our future guests. I hope we can welcome you back again soon. Kind Regards, James

I totally endorse the comments made by Quest825456, although I cannot comment about the food, as I was so upset and angry at being left to stand around for so long whilst places were found, that I felt I could not stay and went home. Having already stood for some time (1 hour) in the Bar, (eventually having to find a chair from the Dining Room), we then found that 4 of us were left standing like lemons with nowhere to sit in a noisy over-crowded room. it seems that although 24 places were booked and paid for, only 19 places were provided. I eventually resorted to finding a somewhere to sit in the Lounge (on my own)...hardly a festive evening. After waiting for a while, I decided I had waited long enough....and went home!

24 of us paid £30 each in advance for Abba Christmas Party night, when we arrived there were only enough place settings for 19 and it took over half an hour to seat the rest which was done by all of us moving closer together to get the rest of our party seated. Dinner was booked for 8 pm and food finally arrived at 8.50. Soup was cold, beef was chewy, only one very small potato, and we had to start eating before the veg arrived as it took so long our meal was getting cold. Veg was not enough for our table as we had more people than originally and sprouts were inedible. Eton mess was a meringue nest with a blob of cream on top. Had to go outside and serve ourselves with coffee and mince pies. Music blared the whole of the evening so we were unable to talk over our meal. Not enough staff although those that were there worked really hard. Very disappointing. Never been there before and would not go again.

We've stayed at this hotel a number of times over the last 15 years and it's not as good as it once was. The wood moulding in the bathroom needs a thorough cleaning and the room was boiling as we nor the staff could turn down the radiator. The breakfast, although tasty, was a buffet rather than the table service it once was. It's a lovely old building but things like the pictures did not reflect the age of the building - it could be so much nicer and in keeping with its history. However, the reason for the good rating is the staff. They are all so helpful friendly and accommodating, they could not have done more. Best Western must rely on them to improve the guest rating which would be so much lower without them. So thank you to the staff for ensuring we had a good stay.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear susanjholiday, Thank you for taking the time to review your stay at the hotel. I am sorry that you feel the hotel is not the standard that you have experienced on previous visits although I am very pleased to read your positive comments on our team members. We are constantly changing and evolving how we best serve our guests and will use your comments to help us to do this. I hope when you visit again you will have a more favourable experience. Kind Regards, James

I had the pleasure of a tired large and comfortable room in the old section of the hotel for three nights in the best location in town. I was very impressed and enjoyed the room however, a very hot shower requires attention, the cooked breakfast requires TLC before serving, rubberies scrambled eggs, unplesant coffee and make your own toast out of machines is unacceptable. Very expensive wine by the glass and food that was not tasty, not pleasing, and not value for money. I would stay there again however, cost should not be all about the location.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Traveler33734344842, Thank you for providing your thoughts on your recent three night stay at the hotel. My apologies that you felt that the experience warranted a mediocre rating. I'm sorry that you felt that the hotel's food and beverage offering was substandard, all of our guest's feedback is relayed to our operational management team in order to help us implement improvements for our future guests. I'm glad however that you would still return to the property. And I hope when you do you will find your stay to be of a superior standard. Kind Regards, James

I don't understand some of these reviews - parking was easy and explained by the receptionist who was extremely welcoming, our room was very clean and spacious with two comfortable armchairs. We had a package of dinner including bottle of wine with breakfast and the food was excellent. A really varied menu with interesting options. The service was very efficient and quick at both dinner and breakfast. The dining room was airy and pleasant with also a quiet lounge opposite. All in all it was a great overnight stay and look forward to returning.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear jnl2019, Thank you for your 5-Star review and lovely, warm comments. It is always a delight to read feedback of this nature. All of our guest's feedback, both positive and negative, are discussed amongst the members of the team and I am sure they will be delighted to hear your faultless praise. I hope we can welcome you back again soon and provide you with the same great experience. Kind Regards, James

I attended a wake at the hotel following the funeral of a family relative. We parked in the car park and even put a blue badge in the windscreen of the car as my disabled mum was with us. We were not aware that we had to register the car until I phoned the hotel after receiving a £100 fine. It would be so simple for staff to remind customers to register the car. The young lady I spoke to is going to send me a till receipt to enable us to appeal the fine, but as I'm assuming the Angel Hotel employs this parking company I don't see why they can't sort it out!!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 172mat, Thank you for your review. Please accept my apologies that hotel's parking policy tarnished your impression on the hotel. As you outlined the hotel employs the services of ParkingEye to monitor our free car parking facilities for our guests and patrons. One simply needs to register their car registration on the terminal at either the bar or reception. The need to register is displayed on several signs in the car park and numerous signage throughout the property including the function rooms, bar tables and lounge areas. I am sorry if these proved to be insufficient in your case. As the monitoring of our car park is outsourced any appeal must be directed to ParkingEye. I was pleased to read that our reception team were happy to assist in ParkingEye's comprehensive appeal process by providing you with a copy of your receipt as proof of your patronage. I'm sure you will find the appeal process to be satisfactory and the matter resolved efficiently. Once again my sincere apologies that this issue tarnished your impression of the hotel, and I hope we will have the opportunity to welcome you back again soon and provide you with a more satisfactory experience. Kind Regards, James

Put in an annex,next to car park,the doors were open till 11pm but to go for anything to eat you had to walk down the stairsacroos to the ground level the public used this as a cut threw across the court yard into the hotel,for a female staying by herself not ideal cos it was open for the public to use and the pub next door used this as a cut threw.as for the food leaves a lot to the imagination,advetised for sunday lunch was roast beef when ordering was told its not that we forgot to change the board,the room was damp and dirty i have videos and pictures to back up my complaint,the company you complain to offered a £30 bw voucher, when i refused this the offer went to £50,i had spent 5 nights in this so called hotel at £106 per night,once i refused this they said they couldnt help any more as they are only go betweens,so if you need a break dont use this hotel it gets no rating from me and would strongly advise to stay at a travel lodge or any of the motel type accomodation conected to pubs

I booked one night here to celebrate my wife's birtday,the swimming pool was out of order and we were given a room the other side of a cold courtyard in an annex.There was no heating in the room and even after complaining several times nothing was done,the bathroom floor had cracked and broken tiles and the light over the mirror didn't work.

Kirby coaches booked the Angel hotel for a festival afternoon tea. I would love to thank the Chef for allowing me to be part of this, I don't eat bread or cakes and he went out of his way to help me feel inclusive.

Stayed for three nights, the room overlooked the courtyard and was modern and spacious. The staff were friendly and the food was excellent. Would recommend and stay here again. Very handy for visiting Bath which is only ten minutes away by train.

We had a lovely stay at The Angel Hotel which had been prebooked to include breakfast and evening meal. However after discussing with the receptionist that we were no longer needing the meal on the final evening we were informed that we could use the allowance for our guests on the Sunday lunch who were coming to my mothers 80th birthday meal, meaning we had paid for 12 meals and had 12 meals. On check out we were surprised and disappointed to have been charged for our 4 guests for the Sunday lunch. On explaining our position we were told that meals can not be exchanged for different days, which contradicted the advise we were given previously. Therefore we had to pay the excess bill of £85.00. We had enjoyed a lovely stay in the hotel in which the staff had been very attentive and the facilities were lovely but this left a sour taste.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear DebEpsom, Thank you for taking the time to leave your review on your recent stay at our hotel. I am sorry that your experience at check out soured what was, as implied in your review, a very pleasant stay with us. Firstly allow me to sincerely apologise that you were wrongly informed that dinner allowances could be moved or exchanged for other meals. Unfortunately this is not the case, as with a booking that includes breakfast this cannot be exchanged for other meals, goods or services in the hotel if one elects to not take breakfast. Since your visit we have reviewed this policy with all of our front of house team members to ensure a miscommunication of this nature does not happen again in the future. I hope you will consider staying with us again in the future and that we will provide you with a superior experience. Kind Regards, James

Me and my husband stayed here after attending a friends wedding reception and party which was also in the hotel, the reception staff were very helpful, the room was spacious and clean, friendly bar staff and lovely breakfast.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear kirstula11, Thank you for taking the time to leave your review on your recent visit to the hotel. All of our guest's comments are used to help us improve our services and I am sure the team members involved in your visit will be delighted to receive yours. I hope you will return to the hotel again soon to give us the opportunity to provide you with the same great experience. Kind Regards, James

Came to Chippenham on a Saturday in late October, with a view to moving this way? Have to say, that's not going to happen as the town has got problems with a lot of street corner drinking (and from the youngsters)........BUT, we were staying overnight in the Angel where we could not have been made more welcome. From the initial booking of.....by the way, we have two dogs with us, Cheyenne quickly replied to say they would put us on the ground floor near the exit - wonderful!! It just got better on arrival, the two ladies on reception couldn't do enough for us; the bar sorted out a table for us for dinner (steak and prawns was outstanding!!) so that dogs could lie at pour feet and again in the morning, breakfast was served in the TV area so that dogs could be with us........and we could watch the rugby!! Such great service and a lovely Hotel; room was very quiet (private party in the Hotel) and just such a shame that the town wasn't for us.......the Hotel was though and thanks to all involved for making us and the dogs (and daughter who travelled by train over from Bath) so welcome......as Arnie once said......we will return!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear ReigateBigdaddy, Thank you for your faultless review. It is always a pleasure to receive such warm comments about our facilities and team members. I regret that you feel that Chippenham is not the town for you, your wife or your two dogs but am delighted the hotel made such a good impression on you. We pride ourselves on not only accepting dogs but actually being dog friendly. A moniker that many establishments claim but so few live up to. Thank you once again for your feedback and on behalf of the entire team I look forward to welcoming you all back again soon. Kind Regards, James

The Good - really nice large room, very comfortable, they have a nice pool, location is handy for a stroll on the high street and there is plenty of parking( at the rear), nice friendly staff everywhere - most of whom were doing their best, Breakfast - what we had was freshly cooked and good quality ingredients. The Bad - no lights on the stairs to our room, reported to reception, but not fixed (asked again and was told the maintenance man does not work at weekends??) Dinner, service was very slow (lost our order). Breakfast - was chaos - arrived in the dining room and were told to find an empty table and help ourselves to the buffet. Dont know if there is a menu - never saw one - but staff were able to provide nice freshly cooked eggs. There followed a frantic relay race for each individual item as it appeared from the kitchen. 2 x(fraught - but doing their best) staff was not enough for the number of guests and the kitchen seemed incapable of catering for the numbers.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear BrightcutOne, Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies that you had a mixed experience during your visit. I have looked into your negative comments and addressed each with the relevant team members, and am pleased to report the maintenance issues you described have been rectified. I hope you will consider staying with us again in the future and find the experience to be a more positive one. Kind Regards, James

Haven't been to chippenham for several years so saw deal on line. This hotel was always a favourite so after booking read reviews. Didnt bode well.on arriving from the carpark nice entrance walking through the courtyard and passing swimming po. Receptionist very nice attentive .stayed in the hotel Cosy bedroom, clean spacious bathroom. Had an evening meal in the deal. Good basic menu with a few specials. the service was slow but we were in no rush. Maybe for some the portion s were on the small side but tasty. Had a good night sleep. Breakfast was the one disappointment.hot food on the buffet kept running out and the plates were cold self service tea coffee and just seemed chaotic . For the overall experience and value give it 7/10

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear HEATH526, Thank you for your review. Please accept my apologies that your stay failed to exceed your expectations. We use all of our guest's feedback to help us improve our service, and your comments will be passed to the relevant department heads. I hope you will consider staying with us again in the future. Kind Regards, James

Had a weeding present giving to us to go Swindon outlets and bath spa for a getaway weekend. I hate giving bad reviews but on Sunday 13th October there was times the breakfast service was a shambles! Waited for scrambled egg for 20 mins . We were left standing in a queue with no indication when the Buffett was being topped up. I had to waste what I had plated up thinking it wouldn't be too long to get my scrambled eggs and asked the waiter who wasn't sure when it would be ready and that the chef had misjudged how many were coming in for breakfast! Bizarre!!!!! Positive notes, receptionist was lovely , bedroom nice and clean and spacious , a quiet nights sleep too! Evening dinner was good but missing a couple of items off menu which was a shame . I would score higher than average if some aspects of restuarant was improved over our stay.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Marc H, Thank you for your review of your recent stay with us. Please accept my sincere apologies for the issues you experienced during your visit. I have passed your comments to our chef and food and beverage teams for their address. I hope you will consider staying with us again in the future and that we will provide you with a superior experience. Kind Regards, James

I arrived quite late, tired and exhausted ... you arrive via the car park entrance at the back Of building .I wheeled my luggage to reception which is through the courtyard area thinking to myself ... I hope I'm not in the Annexe part that I've just wheeled all the luggage through. I arrived at reception to be greeted by a grumpy lady - I asked for some help to take my luggage back to the room in the annex! She reluctantly got somebody!! The chap helping said I had to keep up with him and that he will probably loose me as he was busy and had to get back !! He did take my suitcase up one flight of stairs (no lift) I explained I had arthritis I would find it hard to keep up with him as he sprinted to the bedroom! If you can avoid it don't take a bedroom in the Annex.. I was on the first floor above the swimming pool and it was very very hot the window only opens approximately 2 inches and there is not enough air in the room I was in a twin bedded room ... the bed was uncomfortable and I had a poor nights sleep. Guessing that the rooms might be better in the main house. The next morning I asked for somebody to come and help me downstairs with my luggage and I wanted to go to breakfast I was given no guarantee of the time that they could collect my luggage as they were .. as they put it very busy. A Nice man did arrive to take my luggage approximately 15 to 20 minutes after I made the request - which made me late for breakfast however I asked him to leave the case at the bottom of the stairs next to the car park. He didn't listen to me as the case was ... yes you've guessed wheeled past the point I asked him to drop it - across the courtyard, down some steps and back to the main building - so I had to go and collect it put it in the car I then cancelled breakfast Which I waited for for a certain length of time but had to go as it was taking too long and I was late for my meeting. I think the whole place could do with some training in hospitality because I really felt it was lacking ... in the morning at breakfast I watched two other people cancel breakfast as it was taking so long . Avoid thus place if u are seeking help and a sunny smile!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear steamyglasses, Thank you for providing your review of your recent stay at our hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, James

Fabulous hotel in the centre of Chippenham We Had the most wonderful stay the staff ,hotel, and food was exceptional the breakfast was so good. definitely stay again and very dog friendly too and had the pleasant experience of jazz playing very relaxing evening

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Acb20, Thank you for your glowing review. I am so pleased that you found your stay so very enjoyable. I hope we can welcome you back again soon and provide you with the same exceptional experience. Kind Regards, James

We attended this hotel for a late lunch. The good points were excellent food at a reasonable price and attentive table service by friendly staff. The bad point was quality of beer. We ordered 2 pints of draft blond beer. When poured the beer looked unusually cloudy which we queried with the barman. He tasted the beer using a straw and assured us this was the normal flavour for the beer. I tasted mine and queried the fact that to me it tasted off. The barman re-tasted it and again assured me it was normal. We took our beers to the table and after a couple of more sips put it to one side. After eating our meal about 45 minutes later in one of the pints was about half an inch of sediment. To be fair when we paid our bill and took the unfinished pints to the bar the price was deducted from the bill, albeit somewhat reluctantly.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 26Sandie, Thank you for providing your feedback on your recent visit to the hotel. I was pleased to read that it was an overall pleasant experience. Please accept my sincere apologies that you encountered an issue during your visit. I have passed your comments to our bar supervisory team for their immediate address. I'm glad your issue was resolved at the time and hope we can retrain the team to avoid a similar reoccurrence. I hope we can welcome you back again soon to provide you with a superior experience. Kind Regards, James

Not far to walk to the station and only 10 minutes by train to Bath. Easy to find, ample parking, good room size, lovely pool and very helpful staff. You need to get to breakfast early to get a good choice.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Salop28, Thank you for your review of your recent stay with us. We pride ourselves on providing a superior guest experience and by telling us what u liked about your stay and how we can improve you are helping us to push our service offering forward for our future guests. I hope we can welcome you back again soon. Kind Regards, James

The room on the top floor was extremely spacious but beware it's a bit of a way to have to carry cases up to. If there is a lift I wasn't aware of it. The hot shower temperature in the bathroom was tepid at best The breakfast menu was good and the staff very attentive. The evening menu was ok too although my steak was extremely tough. The fitness facilities are ok. Nice to have a pool.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear pbro12, Thank you for providing your feedback on your recent stay with us. Please allow me to sincerely apologise for the issues you experienced during your stay and therefore not exceeding your expectations. All of our guest's feedback is shared with the team members throughout the hotel with a view to improving our services for our future guests and rectifying any issues that have been outlined. Thank you once again for your review, I hope we can welcome you back again soon. Kind Regards, James

Have been using the Angel for yrs ...it was always a cut above other places in Chippenham but sadly that is no longer the case ...yes the staff are still excellent always greeted with a smile and helpful...food is ...is...not as good as say 3 yrs ago i realise chefs and kitchen staff change but it really is not as good ,but my main concern about the Angel is the state of the chairs tables ect ...today i or shall i say we ..went in for coffee and crumpets ...and in the bar area we didnt even want to sit in any of the chairs all were covered in stains and arms thread bare ..its gone from being a real treat to a slightly but not by much Weatherspoons NO LONGER SOMEWHERE TO LOOK FORWARD TO GOING MORE A PLACE YOU GO BECAUSE THERES NOT MUCH ELSE ,,,,i honestly feel sad writing this because for so many yrs it was an institution .it was ...THE ANGEL...

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear herbydumplins, Thank you for providing your feedback on your recent visits to the hotel. Firstly please allow me to sincerely apologise for not exceeding your expectations of the hotel. We are currently in the consultation stages of a hotel refurbishment throughout the property with particular attention being paid to our public areas. These refurbishments were due to begin earlier this year however due to unforeseen and unavoidable capital expenditure needed to key infrastructure components in the hotel the refurbishments has to be placed on hold. This is not meant as an excuse and more an explanation of the hotel's current position and that your observations have not gone unnoticed by the management team. I hope we can continue to enjoy your custom and hope you will enjoy the new look Angel once these works are commenced and completed. Kind Regards, James

Close to Bath City Chippenham is a nice town Easy to find even in town centre location Reception staff were very helpful Problem with toilet was fixed very quickly without fuss Car parking was easy to sort out Couple more options at breakfast would have helpped

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Edb295, Thank you for providing your review of your recent stay with us. I was pleased to read your comments about the reception team and the problem resolution you experienced and thank you for your constructive comments regarding our breakfast offering. I hope we will have the opportunity to welcome you back again soon. Kind Regards, James

We did the Great Little Breaks deal and such good value. Amazing two course dinner included chose delicious steak, wine and homemade cheesecake. Great breakfast, good quality compared to other buffets I have seen in hotels. Big room with comfy beds, TV and blackout curtains. Fast WiFi and central location easy to get to Cotswolds. Efficient check in process.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Amy J, Thank you for providing your 5-Star review of your recent stay with us. I was so pleased to read your comments regarding every aspect of your stay. I hope we will have the opportunity to welcome you back again upon your next visit to the area. Kind Regards, James

Started popping in here on a Friday morning for coffee.. which is all well and good if your not in a rush !! It is normally quite busy with a lot of the older generation meeting up for a chat and catch up ... if only they had the staff to cope with this short lived influx, but each time I have been in the wait for coffee has been a lot longer than expected ..

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear JacquiB1107, Thank you for your feedback on your Friday morning visits to the hotel. I am sorry if you feel that our service levels are not to the standard which you expect. Our average wait time for coffee orders from order to delivery during peak business hours is around 8 minutes depending on the size and nature of the order. If you feel this wait time falls outside acceptable levels then I do apologise. Of course we are constantly striving to meet the demands of our guests even during our peak business times and I am sorry we have not met your expectations in regards to this. I hope you will visit us again soon and see improvements have been made. Kind Regards, James

Great location with parking right in centre of town. Initial rate was quiet high but nice receptionist found a better deal @122 b/b. Very good room right over front door. Huge room, comfy bed and well set up bathroom.TV reception a bit off. Could do with newer USB sockets for phone charging. Coffee in lounge in cafetière nice touch. Good breakfast , pity coffee wasn't available other than from industrial machine. Nice friendly staff.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear larrys511, Thank you for your review and for your positive comments as well as your constructive feedback. By telling us what you liked about your stay and areas in which we can improve you are helping us improve ourselves for our future guests. I do hope we will have the opportunity to welcome you back again soon. Kind Regards, James

Nice hotel , food nice , bar nice . amy may possibly be the best receptionist i have ever witnessed. Truly an inspiration . Lovely breakfast for a buffet , hot food topped up well. Heaklth club just the right size as well. will definitely return.

Restaurant needs consideration. Only 8 people in restaurant in the evening. We waited 55 minutes for the steak to arrive - we were amazed as it was “Steak Night” Breakfast ingredients - need a reviewing as horrid We overheard a gentleman sitting next to us say “that's the worst poached egg I've had in my life. How can you bugger up a poached egg?” I told him we had poached egg the previous day and ours were the same. The colour of the yolk was practically nonexistent - insipid - revolting. They made me feel sick to look at them. Clearly the cheapest battery farm eggs the hotel could buy! Lavatory not working in our room during our first night. Requested another room at 7.00am. At breakfast I was apprehended by a member of staff who tried to talk us into staying in the room as they “knew” what the problem was. If they knew there was a problem why let out the room? Being apprehended at breakfast didn't make for a relaxing meal as I was happy in the knowledge I was moving room and hence felt this was unnecessary. I had already repacked and come to terms with the inconvenience of repacking. New Room - lavatory worked for the first day and then next day the lavatory was a problem - when flushed the water level rose to the top of the water bowl. When I reported the issue to reception I was told that the room above (our first room) had the same problem too. So the problem toilet issue was ongoing in the room that the member of staff tried to keep us in!So twice we have had to be inconvenienced first thing in the morning after waking and having to go to the lavatories in the main bar area! Bathroom cleaning needs addressing as heavy lime scale around the taps. Also the extractor fan in our 2nd room wasn't working. The swimming pool can be enjoyable if some of the regular membership users are not in attendance. Some of these people tend to make hotel guests feel like they are trespassing. The members tend to think they have a right of passage and can tell guests where they can swim! Room furnishings in both rooms - blinds were torn, dirty, broken cord so unable to open the blind. In the past 5 years we have stayed at The Angel 2 to 3 times a year and sadly we have seen the hotel decline from a good quality establishment to an inferior establishment. The staff are lovely but of course they have to work within the budgets and constraints the owners impose! Will we stay again? The standards have declined so much - save from the central location and taking a chance on the swimming pool users - we have to consider if we are getting value for money and the answer is no. In conclusion you will get much better value at the local Premier Inn where we have stayed many times. Premier Inn rooms are consistently of a very high standard in terms of cleanliness, furnishings and facilities at competitive rates. The Angel just doesn't compare in value for money. Note to owners. If you're not interested in the Angel Hotel sell it to someone who is!

We came down to the breakfast room for breakfast and was greeted by a shouting Dutch group we sat down and just ignored it (well at least we tried to) they were out of pretty much everything no bacon no spoons (of any sort) no tea/coffee no sausages no pastries. The only thing they had was some toast. We were even thinking about leaving and eating breakfast somewhere else. But the thing is they had the food in storage just the couldn't be bothered to put it out. DONT COME HERE.

Heated towel rail not working, bathroom extractor not working! The worst house wine I've EVER TASTED ! Then waited 35mins for the WORST STEAK I've ever had.( I feel for the chef having to work with these totally inferior ingredients). My advice is go round the corner to Wetherspoons.

Probably was a better than average, perhaps exclusated and cryive, hotel in the past, but is now desperately in need of update/refurbishment to retain its status. Bed room were functional if rather cramped. No aircon - A floor standing fan was expected to provide ventilation. Swimming pool and gym barely passable. Reception area is not accessible to disabled and wheelchair users. The restaurant and bar dated. Swiming pool and gy

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Sundera K, Thank you for your review of your recent stay with us. Please accept my sincere apologies that your stay failed to exceed your expectations. All of our guest's comments are important to us and help us to implement changes to improve our standard for future guests. I hope you will consider staying with us again in the future so we may have the opportunity to provide you with a superior experience. Kind Regards, James

Staff and hotel all excellent, I would recommend, the effort put & things done to make it run smoothly, last minute changes weren't a issue. Allowed access all over hotel, we were looked after very well. Any issues that arise were dealt with swiftly and sorted as weddings don't always go to plan, the room we stayed in bridal suite was lovely and guests rooms I heard were nice too. Food was lovely, the package 2019 I would recommend, great for just what you need without going over the top, use of room, 3 course meal, buffet, DJ, discount rooms, few extra bits. Staff very helpful did what they could to make it an enjoyable experience. So much help with planning leading up to the big day, with answering my emails, doing regular meetings to discuss the days schedule. Overall a amazing effort and experience, me and my husband got what we wanted.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Anna1987_01, Thank you for taking the time to leave your review of your recent stay and your wedding held with us. On behalf of the entire team allow me to say thank you to you and your husband and many congratulations from everyone at the hotel. I wish you both a lifetime of health and happiness and hope we will see you back at The Angel soon. Kind Regards, James

Not as good as last time we stayed. The room was badly in need of some refurbishment. Very stained toilet, light bulb missing, dingy and stained carpet and broken towel rail, shaving mirror and lack of ventilation in the bathroom. Not good value for the price. Staff slow to respond to complaints and it took two requests for the missing light bulb to be replaced.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear r0zb2, Thank you for leaving your review of your recent stay with us. I was sorry to read that it did not live up to previous stays or indeed the standards that we set ourselves. I will address your comments with the relevant departments and have them addressed immediately. I hope you will consider staying with us again in the future to provide us the opportunity to supply you with the same levels of service you have previously come to expect from The Angel. Kind Regards, James

Such a shame as it's a lovely looking building,and has great facilities, but one of our rooms had cracked bathroom floor tiles all over the floor and the rubber bathmat looked discoloured. Our other room had hair on the plughole which wasn't appreciated. One of our rooms wasn't ready for us even though they knew our arrival time and we arrived later. If it wasn't for these points we would have been very happy. Luckily it was a quick overnight visit.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Sue N, Thank you for supplying your comments on your recent stay with us. On behalf of the entire team O would like to sincerely apologise that we failed to exceed your expectations on this occasion. Cleanliness of our bedrooms, such as you describe it, is not the standard that the vast majority of our guests experience and is certainly not the standard I have set with the housekeeping team. I will personally be raising your comments with the head housekeeper for comments and immediate address. I can only apologise that this marred your experience and hope you will consider staying with us again in the future to allow us the opportunity to supply you with a superior experience. Kind Regards, James

I have had sirloin steak in many restaurants but this restaurant served one of the best sirloin steaks I have ever had. I was a pleasure visiting the restaurant. Polite staff who are willing to make last minute amendments.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Faig163, Thank you for taking the time to leave your thoughts on your recent visit to the hotel. All of our guest's feedback is shared with the relevant team members and I'm sure the Food & Beverage team as well as the kitchen team will be delighted with your feedback. I hope I, and they will be welcoming you back again in the near future. Kind Regards, James

Not good value. There's a Premier Inn opening in Chippenham soon which will be far cheaper and better quality rooms. It also uses Private Eye to manage parking, make a mistake and you'll get £100 fine. The bar staff were very nice and the 'town centre' location is good, but if you don't need the town centre, I wouldn't stay here. I did ask the hotel staff to get the manager to ring me back after I complained, but they didn't bother.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Stephen B, Thank you for providing your feedback on your recent stay with us. Please accept my sincere apologies that you were not contacted as requested, for some reason your message did not reach me which I will investigate. With regards to your parking comment; I am sorry that you find out parking practise to be ‘appalling' however we have found that on the whole the system works well for the hotel and our guests. Unfortunately due to the automated nature of the system it can only function on absolutes and therefore a car registration is either entered correctly or incorrectly with no margin for error. That being said, the appeal process through Parking Eye is very comprehensive and should a genuine guest or patron of the hotel receive a fine they need simply provide proof of their patronage and the fine will be revoked. Should you be unable to locate your receipt for your visit please contact the hotel team directly and they will be able to reissue you with this. Once again I am sorry that you found our facilities below your expectations and thank you for providing your feedback. Kind Regards, James

One of my work colleagues finished working with the company this month and we decided to take him out for a meal to say goodbye. The staff at the Angel Hotel could not have been more friendly. We were served by a young lady called Millie and the food was great. I will definitely be going back again. Thank you the Angel Hotel.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Leigh A, Thank you for taking the time to leave your review of your recent visit with us. I was delighted to read that the team, in particular Millie, took such good care of you and the rest of your party and that you enjoyed your meals. It is great news that we will have the opportunity to welcome you back again in the future and to have the prospect to provide you with the same excellent service. Kind Regards, James

Hi Guys, I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible parking system that this hotel uses, this is the second time we as a family have had to pay the extortionate parking fines (They use an outside company called parking Eye).You are supposed to get three hours free, but beware, if you make a small error on inputting your registration they will still use that against you, even if you prove that you were indeed in the hotel paying for the facilities. So sorry but we will have to give this hotel a miss from now on in!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Lorddon2016, I am sorry that you find the hotel's car parking management system to be 'terrible'. We, as many private car parks do, employ the services of a third party Automated Number Plate Recognition system, namely Parking Eye. As we do not charge our guests or patrons to use our car parking facilities we find this is the best way to ensure that only genuine patrons are using these facilities, as this has been a real issue for the hotel in the past. Unfortunately due to the automated nature of the system if an error is made upon inputting your registration a fine will automatically be issued. Whilst the system is quite sophisticated it is still only able to deal in absolutes and therefore a car registration is either correct or it is not. Any guest or patron who receives a fine for whatever reason, can appeal their fine through Parking Eye and by providing proof of their patronage of the hotel will have their fine cancelled. I understand your frustration at receiving a fine and I am sorry if this has negatively impacted your view of the hotel, however I am confident that the appeal process through Parking Eye is comprehensive and if proof of your visit is provided to them your fine will be revoked. Thank you for providing your feedback. Kind Regards, James

This deal was absolutely great. I cannot understand some of the poor reviews I read before travelling. The room we were allocated was large, comfortable and clean. The pool was really good to go to after a fairly long day,and the evening meal was first class. For £25 pp you could get two excellent courses. Breakfast was fine in the morning. All staff were most helpful and friendly and I would say this was one of the best deals I have experienced (and I have been on quite a lot).

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Colinwhalley, Thank you for taking the time to provide your feedback on your recent stay with us. I was delighted to read your praise for our services and team members. All of our guest's feedback is shared with our operational teams and I am sure they will be delighted by yours. I hope we will have the opportunity to welcome you back again soon and provide you with the same great experience. Kind Regards, James

This hotel is in a great location in the centre of town with a Wetherspoon's very close by. We stayed at the hotel for a week and had adjoining rooms which were clean and comfortable. The hotel itself was very nice and the garden area, whether drinking a cup of coffee and reading the paper in the morning or sitting with a glass of wine in the evening was very welcome. From the moment we arrived we found the reception staff friendly, informative and helpful. Nothing was too much trouble. We made use of the excellent pool everyday which was never crowded and one time we had it to ourselves. However what let the whole experience down was the breakfast. Every day we had to ask for something, either there were no glasses, no bowls, no plates for the toast or no spoons. The first day there was no butter only Flora on offer which none of us liked. On asking if we could have some butter, we were told they had run out. There were only three days out of our seven day stay that there were flavoured yogurts (again we were told they had run out and were waiting for a delivery), and for two of those days we had to ask if there were any flavoured ones. The fruit on offer was all tinned and hit and miss as to what you would get, one day grapefruit segments, then another day peach halves with pineapple rings, then sliced peaches another day. The fresh fruit was very sparse, grapes for three days, then nothing for a couple of days and then an orange. It wasn't as if we were ever late down to breakfast as we were always there by nine o'clock and never more than two or three tables occupied. We asked for loose sugar one morning to put on the cereal as there were only sugar lumps on the table and we were told by the breakfast staff and also the barman that they don't have loose sugar. We said that we had packets in our room and we were told, “Well, we don't have it in the restaurant or bar you'll have to get it from your room”. We did just that bringing packets from our room each day. Later in the week a sugar dispenser with loose sugar appeared by the drink's machine. It was not all bad though as the cooked breakfast was fine. However, we were very disappointed with the whole breakfast experience, the first time ever with a Best Western.

We used this hotel primarily as a base for local sightseeing. Our package included dinner with a bottle of wine. We seated ourselves in the 'dining area' (I hesitate to call it the restaurant) and ordered our meal. Waitress (and reception staff for that matter) polite and accommodating enough - but not so the barman who duly brought us a bottle of house red with two of the smallest glasses he could find, plonked the wine down - unnecessarily forcefully I thought - unscrewed the cap and left us to it without so much as a by your leave. After a few moments I approached him at the bar and asked if it might be possible to be given two larger glasses. He grudgingly gave me one large one and another slightly larger one claiming that all the other large wine glasses were "out in the rooms". However, barely a few moments later he passed our table several times with full large glasses.He must have overheard me remarking on this to my wife as, on returning to the bar, he commented (presumably by way of explanation) that he had since "instructed his staff" (his staff?) to collect more glasses from the rooms and walked off without waiting for my reply. As he walked away I asked if we might then have a second larger glass but he made no response and no such glass was ever brought to us. When I raised the matter with him on departing he muttered something and retreated to the back of the bar where I couldn't see him. I should mention that I'm a 68 year-old male, have dined in some of the finest hotels in the world and just because my wife and I had taken advantage of a promotional offer I saw no reason why we should have been treated with such derisive contempt. Presumably this arrogant employee, in his wisdom, had deterined that because the wine was complimentary it called for nothing more than the smallest glasses on the shelf. A sad reflection on a BW hotel which with its "plus" accolade, despite everything, is obviously doing its best to improve its poor image.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Philip H, Thank you for taking the time to complete your review of our facilities. Please accept my sincere apologies for failing to exceed your expectations. I am extremely concerned by the nature of your comments and would like to be able to deal with them in an appropriate manner. I would appreciate if you could contact me directly via email on operations@angelhotelchippenham.co.uk with some further details with regards to your comments such as date of your stay, date of your experience detailed in your review and description of the ‘barman' in question. Once again I apologise for the service you received and look forward to hearing from you directly in due course. Kind Regards, James

Booked this hotel through the Best Western Website and got a great deal for room and dinner. Hotel is nice enough, maybe a little faded but for the price perfectly adequate. The staff were helpful and friendly and the receptionist moved us to another room when she realised the room they had allocated was rather small. Now I dont expect to be upgraded but I often wonder why hotels put you in their worst rooms even when empty just because you havent paid the full price leaving you disappointed. Full marks for staff using their initiative as it left us with a good lasting impression. The restaurant menu is fairly limited and basic but more than adequate. Always like it when a jug of water is put on the table, which they did. The town itself is quiet with lots of charity shops, but well located for Laycock and Avebury which is why we stayed here. Also great to meet up with friends as the hotel has a large comfortable seating area both inside and out.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear goodtogethome, Thank you for taking the time to leave your thoughts on your recent stay with us. All of your comments will be shared with the operational team with a view to improving our standards for future guests. I hope we will have the opportunity to welcome you back to the hotel again soon. Kind Regards, James

What a disappointment.This is a hotel which is probably good for the Coach Trips it serves but otherwise an expensive two days in a hotel which has seen far better times.They no doubt get a better value for their money than we did. We paid top dollar for our room -£156 for bed and breakfast per night for my wife and I. The TV did not work at all and no compensation given. .The shower was a joke. The breakfast -please try "Truckers"-scraping scrambled egg off the base of the container-no bacon-soggy white toast only-tea in tea bags.To top it all the dirty looking old obviously plastic lily in a milk bottle on each table said everything. £50.60 for one course dinner.The ground floor bar and dining area needs serious attention.No wonder the private B&Bs do so well. Bring on the Premier Inn. The staff were as helpful as they could be in the circumstances.JCT.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear John T, Thank you for taking the time to leave your thoughts on your recent stay with us. Please accept my sincere apologies that we failed to exceed your expectations on this occasion. We shall use your feedback to implement changes to our procedures, with a view to improving the experience of our future guests. I hope you will consider staying with us again in the future to provide us the opportunity to supply you with a superior experience. Kind Regards, James

This was a good location to visit family but for the premium price I would expect much better quality of room/breakfast/dinner etc. It's on par with the premier inn (if not slightly worse) but much more pricey.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear elenachristodoulou82, Thank you for taking the time to leave your thoughts on your recent stay with us. On behalf of the entire team please except my sincere apologies that your stay failed to exceed your expectations. We are consistently striving to provide a superior service and value for money for our guests and we shall use the feedback you've provided to implement changes. I hope you will consider staying with us again in the future to allow us the opportunity to provide you with a superior experience. Kind Regards, James

We held our wedding at the Angel on 1st June 2019. The whole event was just great, from the food, the staff, the support etc. It was most certainly a day we will never forget. Special thanks to Emma and Suzanne for your patience and for giving us a fantastic wedding. Tom the chef for what was a simple meal cooked to perfection. A great chef. Thank you all who were involved. A day to remember......Paul and Iwona

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Paul and Iwona, Thank you for your review. I shall make sure your praise is passed onto those mentioned in your review, I am sure the will be delighted that they could be a small part of making your day so special. On behalf of the entire team I wish you both a lifetime of happiness together. Kind Regards, James

Stayed at the Best Western Plus Angel Hotel for a 1 night stay on a Bed, Breakfast and Evening Meal package. We enjoyed our brief stay enormously and will definitely be returning. All of the staff we met were both efficient and friendly. The quality and choice of food was very good with some excellent choices on the dinner menu. There is a lovely enclosed garden area which is a real sun trap and we enjoyed a drink in this area. We stayed in the old part of the hotel, which I believe dates back several hundred years, and therefore there are some tight staircases and corridors which we are quite happy with. This is called character and is not a fault. There is a modern extension to the hotel with a swimming pool if that is your preference. All in all a lovely hotel which will be on my 'Must Return' list.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Pilgrimlad, Thank you for taking the time to leave your thoughts on your recent stay with us. I was delighted to read you found your stay so enjoyable, from the team members you encountered to the facilities themselves. All comments are shared with the operational team members and I am sure they will be delighted by yours. Thank you once again for your review, I hope we will welcome you back again soon. Kind Regards, James

The building is lovely from the outside and the public areas were nice enough. Reception staff were very helpful. Our room wasn't ready so we agreed to take another room in the main building. We were advised that it would have more character. It did. It also overlooked a brick wall but as we weren't planning to spend hours in the room it didn't matter and probably made it quieter. Comfortable bed, shower was fine. We were pre warned that there was a large party in. That is fine but not enough staff did leave other tables a little abandoned unless they could catch someone's attention. Breakfast was nothing special, especially having had a really good brunch very nearby the day before. It was a lot to live up to which sadly it didn't The pool was not a great experience. The ladies shower was running on full for both days. They were apparently waiting for a plumber. I would say it well and truly warranted paying emergency call out rates - a terrible waste. The location was a great base for visiting Avebury. All in all it was a nice building, with staff that cared. It just needs the management to care a little more too.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear LW64, Thank you for taking the time to review your recent stay with us. You state in your review that management needs to care a little more, I sincerely apologise that that was the impression you left the hotel with, I can assure you that myself and all the other members of the hotel management team care deeply about the property and our guests. With regards to the issue you highlighted with one of the ladies showers in our leisure facilities, you state that it was a terrible waste which I completely and wholeheartedly agree with you, however we were left with only two options prior to the arrival of a qualified plumber. 1 - shut the water off to the leisure club and all bedrooms situated in that section of the property or 2 - leave it running. Neither option were optimal, however the decision was made to negatively impact the fewest number of guests and minimalize complaints by leaving the one shower running. An emergency plumber was called out, however as they were unfamiliar with the property and the complex plumbing set up the building employs they were not prepared to under take the work, and thus we had to rely on our contracted plumber to attend the property and rectify. I am pleased to report the fault has since been corrected. I hope this goes someway to change your opinion of the hotel's management and shows you that we do indeed care. All of our guest's reviews and comments are shared with the team in the expectation that changes can be implemented. Thank you once again for taking the time to supply your feedback. I hope we can welcome you back again in the near future. Kind Regards, James

This could be a fantastic location but the hotel is looking pretty shabby. The downstairs of the hotel is ok but the rooms are looking worn. Choice of dinner was limited wiith few healthy options. Breakfast inedible and wifi not sufficient for business use.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Travel25203774789, Thank you for your comments on your recent stay with us. I was sorry to read that the hotel failed to exceed your expectations, I have raised your concerns with the operational management team at the hotel for their comments and address. I hope you will consider using the hotel again the future to provide us with the opportunity to supply you with a superior experience. Kind Regards, James

We were very happy with our Sunday night away. Chippenham is a very nice little town and the Angel is in the perfect location. The garden at the back is very nice. I made use of the swimming pool but was a little concerned at the amount of water being wasted form a shower that was continually running for the whole time I was there! Another lady told me who was a member that it had been running for nearly 2 weeks!!! I did report it to reception and hopefully it will soon be sorted. The wasted water over that time must be phenomenal. The meal was good and the room which was in the main hotel was large and had everything you could want. The bed was comfortable. Breakfast was ok although no fresh fruit only tinned and also only white bread! Could I also just say without sounding really miserable that the piped music needs rethinking! It nearly drove us mad at evening meal and also breakfast. We weren't the only ones a few people were also complaining about it! Apart from these niggling things all was good.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear martinsnest, Thank you for your review and the comments about your stay. I'm pleased to read that overall you found the experience to be positive. With regards to your 'niggles', the issue with the shower has been rectified, it was an on-going issue which require major works to be carried out hence the week or so delay in repair, as I say this has now been repaired. I'm sorry that you found the piped music to be an annoyance, it is intended to add atmosphere but I have instructed the team to refresh the playlist to avoid comments of this nature in the future. Once again thank you for your feedback, I hope we can welcome you back again in the future. Kind Regards, James

6 of us stayed in 3 adjoining rooms. Rooms, bed etc very nice. Bathroom could do with shower curtain regular changing, bit more cleaning of the shower walls and floor. Orange mould was prevalent. Bit of bleach and washing would do the job. Had to ask for bath towel for two people. Some towels looked little tired and worn. Staff very polite. Place is excellent. Breakfast was very nice. Little over run on Easter Sunday. Staff did their best to manage. Location is brilliant. No room air conditioners but Fans were in the rooms.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear harwyn16, Thank you for your review. I'm glad overall you found your stay to be enjoyable. Thank you for your constructive observations regarding your bedroom, all of your comments have been shared with our housekeeping team with a view to improve our standards for our future guests. I hope myself and the team will be able to welcome you back again soon. Kind Regards, James

This is a nice, quirky but well appointed hotel, good rooms, good staff and good service, location in the centre of Chippenham is great, we had a small problem but it did not detract from the overall experience

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Steve01957, Thank you for taking the time to review your recent stay at the hotel, I'm glad you found the facilities to be worthy of a 5-Star rating despite experiencing a small problem during your visit. I hope the small issue you have alluded to was reported to the team at the hotel and rectified swiftly. If you would like to provide me with further details if this is not the case please email me directly: operations@angelhotelchippenham.co.uk I would hate for the issue to go unresolved and potentially cause more disruption to future guests. Thank you once again for your fantastic review. Kind Regards, James

It was my first ever visit to the lovely market town of Chippenham and I was pleased to have chosen the Angel Hotel. On this occasion I had reason to have a couple of paid meals here and both the quality and the service were good, with well kept beer to boot. The buffet breakfast that was included in the price was also good and took place in a nice setting. My room in the new part of the hotel was through a lovely garden and was both spacious and well presented with a clean bathroom that included a bath, The only negatives were that I have never stayed anywhere with creaky noisy floorboards, which was quite surprising for a new building. The only other downside was a lack of air conditioning which meant that the room was particularly hot, although there was an electric fan in the room if it had become unbearable. Overall though I still enjoyed my stay and would happily recommend to others.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Peter11435, Thank you for your review of your recent stay with us, I was pleased to read you found your stay to be of such a high standard. Thank you for your comments regarding our food and beverage offering and the facilities in your bedroom. We always share these with the team members who I'm sure will be pleased their hard work paid off during your visit. Thank you once again and I hope we can welcome you back again soon. Kind Regards, James

A family occasion brought me to stay at this hotel. Having first signed up with Best Western online and then taking advantage of a winter deal, I was looking forward to my one night stay. Finding the hotel was easy and the free onsite parking (registration required at reception) meant that I arrived feeling relaxed. A member of the team on reception was very polite and I soon found myself unlocking the door to my room. In a day of smart cards and electronics, it was unusual to go back to a good old fashioned key. The room was in the newer block and it was a decent size with a large bathroom. Facing the sun, it was useful the room had a diffused roller blind as well as curtains. All the facilities you require are in the room and there was plenty of space to relax and sit down. The bathroom was clean and I welcomed it having a proper bathtub. There was a door that could, if specified, join the room with next door. The only downside was a fellow resident in the next room who was shouting down his phone and this could clearly be heard through the door. TV didn't have all the main channels, but as I was out for the evening, it wasn't a problem. I slept very well on the comfortable bed and even with the window open, the sound of the town outside didn't intrude. Breakfast was a buffet and, as I was early, there was plenty of freshly cooked food available. Checkout was quick and all the staff seemed genuinely happy to help and were friendly. I'm going to look for other special deals online and I look forward to returning.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Northwilts, Thank you for your extremely comprehensive 5-Star review. You have detailed almost every aspect of your stay, from your arrival to your breakfast and departure, and I am thrilled that almost every facility and team member you encountered during your visit was of such a high standard. Thank you once again for your feedback, I hope myself and the team can welcome you back again soon. Kind Regards, James

Rooms very tired and drab, though good to have a bath. Not cleaned that well, bits under bed and against wall behind cabinets. Dirty shower curtain. Bed comfortable. Difficult to get my electric scooter through door into main building as ramp is not sloped going in. Breakfast is OK but evening meals are factory produced and taste it, frozen chips. Expensive and stodgy. Dinning room very shabby

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Margendy, Thank you for taking the time to leave your feedback on your recent stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, James

This old and tired hotel is in need of a refit they may have built a new exciting gym and new block but the main house need help We was put on the 4th floor we don't mind that at all but there is no lift The tv guild says there are 30 channels but you only get 11 The room looks as if the cleaner has forgotten they have a 4th floor The tape was so dirty you was never going to brush your teeth with the water from it the shower was a joke you can see the rest in my pictures The breakfast was very expensive for what you got £13 each and the two young members of staff was very friendly (the older one not so) So would I stay there again then NO

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Daffyduck007, Thank you for providing your feedback regarding your recent stay at the hotel. I was sorry to read that we failed to live up to your expectations. I have raised your findings with the maintenance and housekeeping teams for their immediate rectification. Once again I am sorry your stay with us failed to meet expectations and thank you for your comments. Kind Regards, James

There were a few niggles : finding a free parking space on arrival ( thereafter not a problem) , traffic noise was intrusive at times, buffet breakfasts solve the problem of staff dealing with a rush of orders but food kept warm for long periods is perfectly acceptable but not at its best. These minor reservations aside, it was a most enjoyable stay. The room was clean, the beds comfortable, the individuality cooked breakfasts on weekdays excellent and the pool a nice bonus. The most pleasing aspect of all, however, was the attitude of the staff. Everyone we encountered in the hotel, the maintenance staff, the cleaners, those in reception and those in the restaurant were welcoming and helpful. It was more like a well run family business than a global chain. We will not hesitate to choose the Angel on future visits to the area.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Richard H, Thank you for your 5-Star review of your recent stay with us. I was most pleased to read your comments about the team members who you encountered during your stay. All comments are shared with the team and I am sure they will be delighted by yours. I do apologise however for the ‘niggles' you experienced during your stay but I am pleased these did not distract from your overall satisfaction. Thank you once again for providing us with your feedback, I hope the team and I will be welcoming you back again soon. Kind Regards, James

Second time staying here and enjoyed it once more. Rooms are quirky and large. Very clean throughout. Breakfast was good and selection reasonable. I stayed in the room named "Stanton" which turned out to be above the main bar which was still serving until 2 am on the night I stayed and then day staff started moving furniture around at about 0545 hrs. You can hear it and if a light sleeper it is annoying so best to avoid a room near the bar.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Stephen C, Thank you for providing feedback on your recent stay with us. I was sorry to read that your sleep was disturbed by noise from the bar area, however pleased that overall you found your stay enjoyable. I will address your issues with our nights/early morning team as there really is no reason for an intrusive level of noise whilst completing normal operations at this time. Thank you for choosing the Angel and hope we will welcome you back again soon. Kind Regards, James

Stayed at the hotel for 2 nights, hotel is nice but the rooms need some attention, we had dirty windows, stains on the carpets, tired furniture, plus we were above the gym so the noise of the treadmill below caused some disturbance to our stay. Breakfast was ok, decent selection but the hot buffet could have been hotter, sausages and bacon were luke warm. Pool in hotel was nice and quiet and the hotel is in great location, nice 10 min walk to the station and only 10 mins on the train to Bath. Would return but hope for a nicer room.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jolizzie1977, Thank you for taking the time to review your recent stay with us. I'm sorry that your room did not live up to your expectations. The issues you have highlighted in your bedroom is not the standard expected and I have raised your points with the housekeeping manager for addressing. Similarly with your comments on our breakfast buffet I have raised this with the head chef for his immediate attention. My apologies that your stay was not of the standard expected of the hotel, I hope you will consider staying with us again in the future and see improvements. Kind Regards, James

A very comfortable hotel, friendly and capable staff. Excellent swimming pool which we had to ourselves. Breakfast excellent, couldn't have had a better choice of food. delicious coffee.Looking forward to coming again soon

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Climber45737600425, Thank you for your 5-Star review. I will share your praise with the team, I am sure they will be delighted. Thank you once again for taking the time to provide your feedback, I hope we will welcome you back again soon. Kind Regards, James

Stayed here for a night and was really impressed with the cleanliness, the décor and the friendly staff. The huge, comfortable bed and large room was a real plus as well so we slept very well and I would definitely recommend. Very good!!

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear adzval, Thank you for your 5-star review. I was extremely pleased you found your stay so enjoyable. Thank you for your comments, I hope we will welcome you back again soon. Kind Regards, James

Stayed here for two nights with friends who booked two rooms one for us and one for them. We booked well in advance and our friends had asked for us to have rooms near each other. We were actually on different floors. First impression as we walked into our room (which was Sutton in the old part of the building) was not good. It did not resemble photos on the website at all. It is in desperate need of decoration the net curtains were ripped and did not appear clean the window sash was broken and the windows were stuffed with card. Which made them impossible to open. The furniture is old and outdated the room is very dark. The bathroom is also in need of refurbishment. The breakfast wasn't very good either. Baked beans arrive cold even after being returned for reheating. The little white pots I am sure are the issue as the pot is hot but the contents cold. The rest of the cooked breakfast was not pleasant and also not hot. Coffee is from a machine and came out like dish water. On our second morning the only choice of egg was scrambled which was burnt. When we ask for an alternative we were told that was all there was. The only decent thing about the breakfast is the toast! Although the staff are friendly. It didn't compensate for the condition of the rooms and breakfast issues.Ths hotel did not meet the standard of previous Best Western hotels we have stayed in. We would not stay there again.

James S, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jean G, Thank you for taking the time to leave your review of the hotel, I was sorry to read you did not enjoy your stay with us. Your remakes on your bedroom are disappointing and not of the standard I expect for our guests. I have passed all of your observations to our maintenance team to address, and will work with the team to revise and improve our proven Tati W maintenance scheme. With regards to breakfast I can only apologise, this is not the standard set to or by our chef and I have raised your concearns with them for immediate address and rectification. I was please however that you enjoyed your toast and found our team members to be friendly. Thank you once again for providing your feedback. Kind Regards, James

Excellent value for money. Rooms were really clean and comfortable, plenty of choice for breakfast. Pool lovely and quiet. Hotel is also in a great location, right in the middle of town. Will probably return at some point.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Diningbetty35, Thank you for taking the time to leave you thoughts on the hotel. I am glad you found your stay with us enjoyable, thank you for the kind comments. I hope we can welcome you back again soon. Kind Regards, James

Stayed here for a business trip in Chippenham, stayed in the Superior - Double Room. The room was large spacious and comfortable - large desk should you need to do work. The bathroom had plenty of toiletries and a large bath/shower very spacious and even had a padded bench to sit on at the windowsill. Breakfast was included and was good, location wise its well situated in the middle of town there is a great gastro pub behind it serving brilliant food. The only issue I had was that the curtains don't fully close and that other guest were quite loud - it appeared a lot of young children were travelling together, some kind of youth sports team - you could hear them running about the corridors.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear Tillj94, Thank you for taking the time to leave us a review. I was pleased to read that you found your stay to be enjoyable, I am sorry that other guest's were a disruption during your stay. Thank you for the feedback regarding the curtains in your bedroom, I shall have the maintenance team take a look for future guests. Thank you once again, I hope we will see you back again soon. Kind Regards, James

Mattress issue dirty old strained .my grandson had to sleep on this ,he suffers with exma, not good. This hotel could have a better rating if the management checked these issues. This isn't rocket science .

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear OnAir33078321744, Thank you for your review. I am sorry that the mattress in your bedroom was not up to standard. This falls short of my expectations and for this oversight I apologise. I have raised this with our housekeeping manager to re-train her team on preventative measures and issue reporting to ensure future occurrences of this nature are eliminated. Once again I apologise for this issue and the impact it had on your stay, thank you for providing your feedback. Kind Regards, James

As a long standing Leisure Club member I completely agree with Peter W and his review of the swimming pool. Its not been right for MONTHS and is a disgrace. The new Manager has reduced the temperature to 29 degrees which he thinks is fine - he won't get in to try it though, and it is freezing cold and most unpleasant. It was always at 30-31 which was pleasant to have a swim. It is not an olympic swimming pool it is a "leisure" pool and as such should be a pleasant experience not a nightmare getting in. There have been problems for months and we keep being told that it has or is being fixed but we have not seen anyone there for several days now and the notice in the gym just states that the Hotel has paid about £8000 pounds on trying to fix it. That by my reckoning is about one month's worth of subscription fees, so in the scheme of things not a great deal of money. Please get it fixed urgently so we can all have a nice experience in the pool again. I feel very sorry for Guests who have booked thinking they will have a nice time in the pool - sorry but you are in for a nasty shock.

This is an ongoing ‘moan' about the pool! The temperature is below that at which, as a retired Physical Education teacher', I would have allowed my pupils to swim. This is not the first time that I have brought this matter to the managements attention, but it is the first time that I have posted anything on this site. I am a member who relies on this pool to maintain my health and fitness! Currently I cannot be sure that the pool is going to be in a useable condition. I am seriously considering withdrawing my membership and going elsewhere! It is a shame because when the previous maintenance manager was in post there were rarely any problems, perhaps it is the manager, who dismisses complaints as trivial and to be ignored.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear peterwV2022ZH, Thank you for providing your feedback regarding the hotel's leisure facilities. As you, as a leisure member, are aware we have been having issues with our pool water maintaining temperature as of late. This has been an ongoing issue for which I sincerely apologise. We as a hotel have taken steps to eradicate these issues and return the pool to it's normal operating temperature. Faults were found in the core pieces of equipment that regulate our pool which the hotel has replaced. The issues with temperature persisted following the new equipment's installation, as the water was not maintaining a constant temperature but rather fluctuating hour to hour. For this again we have carried out the necessary adjustments, replacements and repairs to our equipment and as of this morning we have been assured the issues have been eradicated. These comments are meant as way of an explanation of the issues you experienced rather than an excuse. I, and indeed we as a management team, take all guest feedback seriously and by no means as ‘trivial' or ‘to be ignored'. I apologise if you feel this to be the case but as outlined above we have taken our leisure member's feedback and our own observations into account and addressed accordingly in the most timely manner possible. I am happy to report that upon our last check the pool water was at an acceptable temperature and continuing to rise, as well as the air temperature returning to normal levels. Thank you for providing your feedback and do hope you will find the facilities back to the standard you have come to expect. As always should you ever wish to discuss these matters in person a manager is always on duty and will be able to assist you with your query directly. Kind Regards, James

We stayed for one night following a family party so that we could lengthen our weekend away. We had in a family room which was very spacious. Our teenage daughter was not impressed with the sofa bed but the double bed was fine and the bathroom, too. The courtyard looks very good, behind the original Georgian hotel building, with flower beds and paths. The modern additions at the side and back fit in well. The car park is a good size, but some way away from the reception at the front of the building (the alternative of two receptions would be a bit over the top). The cooked breakfast was a bit cool in places (please drop the little pots of baked beans - more hassle than they are worth!) and, considering the competition on the food front, a bit disappointing, especially on service too. My wife used the pool in the morning and I used the gym - which was a bit too compact and lacking in space, and therefore equipment. Overall, a lovely place to stay, right in the heart of Chippenham, but with some improvements in service and food, it could be really good.

Escape53738728026, Manager at Best Western Plus Angel Hotel, responded to this review
Dear ShaunH290, Thank you for taking the time to review the hotel. I was pleased to read your positive comments about the property and our bedrooms. I am however disappointed that our breakfast offering did not live up to your or indeed my expectations and for this I offer my apologies. Breakfast is a key area of service for the hotel and we are taking positive steps to improve both our service levels and food offering. Once again thank you for your comments and I hope we can welcome you back to the hotel in the ear future and show you the improvements we have made. Kind Regards, James

Chose the Angel as I had been at a business meeting in the area but was disappointed. The car park is at rear of the hotel with reception a long walk away at the front. The receptionist was very friendly and I was given a room up numerous stairs in the main building. The room was adequate size, creaky floor and old fashioned wardrobe, it seemed a bit of a mixture of old and refurbished. I am a light sleeper and had requested a quiet room when booking, outside the window was a large air conditioning unit, it didn't appear to be working but there was a machinery noise from somewhere and when I woke at 3:00, with everything else being so quiet I couldn't get back to sleep and had to get some earplugs. There was plenty of hot water but the towel was threadbare and the bathroom could do with a bit of work, rust stains around a rail on the wall and black sealant. Breakfast was supposed to start at 7:00, the continental breakfast was out but no waitress to take hot food orders. One came out of the kitchen at 7:05 putting her apron on and then went back inside, a second waitress wandered through the restaurant a number of times with her coat on whilst at least five tables sat waiting to place orders. My order was taken first, only three items, poached eggs, beans and mushrooms. My food came pretty quickly but the mushrooms were missing, the waitress apologised and brought some on a separate plate, however the beans were barely warm and the eggs were cold. When I left other people were still waiting for their breakfasts. If in the area again I would look for a different hotel.

AngelHotelChippenham, Manager at Best Western Plus Angel Hotel, responded to this review
Dear 263stephenw, Thank you for taking the time to review the hotel. I am sorry that the hotel did not live up to your expectations and for this please accept my sincere apologies. I am particularly concerned with your experience at breakfast, this is not the standard that has been set within the restaurant team and I am extremely disappointed that this key service area is not meeting my or our guest's standards. An improvement plan is currently being implemented by the management team at the hotel with particular attention to breakfast, in order to assure instances like the one you described are eliminated. All of your points have been discussed with the management team and the necessary steps taken to rectify. I do hope you will consider us again in the future despite indicating otherwise in your review and see that we have made improvements and taken your comments on board. Thank you and my apologies once again. Kind Regards, James

Arrived before check in time, room was ready. Very clean and good quality, room get very warm. We was in the badminton room. On arrival manager knocked with prosecco very kind of them. Only thing in bedroom is beams are very low around bed area so not good for over 5ft people. Pictures attached of room. Breakfast is lovely and plenty to choose from.

Check In was seemless. Room top notch. Massive clean warm! Central location. Fab service. Manager went out of his way to help when busy. Beautiful swimming pool which I got to myself. Well equipped gym with a calibrated running machine! Best room service food ever!!!!! Steak so tender. Warm like you expect and to perfection. Well done staff. Great hotel.

Having attended a Christmas party night 2 years ago which was most enjoyable, I decided to organise a surprise party for my wife. Having booked 9 double rooms , the hotel set up a private room for 18 guests for lunch buffet on arrival and a very nice 3 course meal in the evening. They even set up a projector for us. All the staff looked after us really well for which we were most greatful, such a friendly team including bar and breakfast staff. Well done to you all. Thankyou.

Staff very friendly and out Golden Retriever Millie had a wonderfull time. Room very comfortable and facilities good. Great full English breakfast served in separate area for dog owners. We will certainly use this hotel again.

We had lunch here , a couple of times this month,the food is so much better now, maybe a change of staff, We were greeted by a friendly lady called dotti, she was very helpful and our meal arrived very quick, Can't wait to go back

We decided to stay here last minute due to the snow as we had to get a train early the next morning and were worried would not be able to get to station as well as not having to leave to early. Unfortunately our neighbours found it necessary to go in and out of their room and up and down the stairs all night long which kept us awake,having discussed this on departure we were informed they had a number of complaints about these guests and a manager had to get involved. We did get an apology.Otherwise the stay would have been fine

This is a well run 3 star hotel. My room was dated but very clean, warm and comfortable. TV in the room had loads of channels and I noted my 4g coverage was very strong so didn't need the WiFi. Bathroom was bright and clean - old yes but perfectly adequate. The hotel itself is in good decorative order and is again a little more comfortable than perhaps it's rating suggests. Onsite gym, whilst small, and pool are welcome extras for a hotel at this level. The location is good for quick access to the town and the car park was easily found via sat nav. If you are coming via train it's a ten minute walk. Can't say I understand what the numerous complaints on TA are vis Parking. The hotel operates a now standard ANPR type system which ensures only guests can use the carpark. You simply add your car details to the screen at reception. No drama. My rate £65 was good value. I will return without hesitation.

The Angel Hotel hosted my sister's baby shower yesterday and they were incredible. The food was great, the staff were very helpful and the managers dealt with my email correspondence promptly and efficiently. I would definitely recommend hosting another event here.

I stayed here for one night and that was enough, To my horror and disappointment, upon arriving around 6pm to check in, i was informed that there would be no food available, i could not have any hot meal or in fact anything to eat for that matter during my stay that evening. This was due to limited staff so i was told yet people who had been here from the start of the week were still able to order food. I thought that was ridiculous to say the least and an insult. So i had to go and purchase a pizza accross the road from a kebab house which i must say was the worst pizza i have ever tried. It does not state no food at in the inn on the web page upon booking neither. Avoid this date in staying here at all costs.

Absolutely fuming!!!! Watch out for the car park, they use a company called ParkingEye. The hotel is very poor in dealing with this issue. You need to let the hotel know your registration. However, the front desk is unman most times!!!! Not knowing this and with it being my first time I simply did not know. Parking charge £100!!! Not to worry Best Western, I've moved all my client base to the Bear Hotel. good luck!!!

We stopped at the angel hotel in Chippenham. We had a fantastic time . The staff are a absolute credit to the the hotel . Nothing was to much trouble . I've never stayed at a hotel before where the staff are so helpful.

We used this as a base for a group travel long weekend. I think this was the first time they had catered for such a large group. The accommodation was excellent, but it was the meals and service that was not up to standard, although some improvements had been made by the time our stay was over. Meals were good quality but lacked a decent amount of vegetables compared to meat,etc. Service was particularly bad on the first evening and breakfast next day was even worse. Bar prices are high.

I have often used the hotel for formal and informal business meetings and also for staff get togethers, it is conveniently placed and service has been good. The last two visits to the hotel however have been blighted by the new Parking Eye system in the car park. Despite spending money as a customer of the hotel due to errors in inputting of parking time and this time my number plate I have had cause to contact the hotel when a howler of a 'you are being fined for parking - £100' has landed on my doorstep. The first time I called and the hotel sorted this out for me with minimal fuss and I was very grateful to them for this, this time they sent me and email and told me I had to appeal....NOT a simple process... not ability to forward the email and needs effort and time!!! OR I pay £5 to them to sort it out...… in my view a very poor response. I will find an alternative meeting place for all future meetings - private and business - and warn all Hotel Users, make sure you are incredibly careful with the parking system - it was my error on both occasions - or you have a complete pain to sort out post visit.

Stayed here on a fri/sat night as a base to visit Bath, train station prob 15 minute walk or £5 taxi. Hotel clean and tidy, small pool but ok if not busy, very well located in the centre, out of the door and straight into shops, pubs etc. We didn't eat here so can't comment but menu looked ok. Our only gripe was the Christmas party guests outside our room making a lot of noise, something that we had to accept as it's Christmas and know this would probably happen in most hotels. Parking for 50 cars and soon gets filled up although there is a car park right opposite which you have to pay for. Definitely stay again.

Stayed here last night with two other couples trainee receptionists was the best member of staff Bar had no vodka when the bar opened Probably the worst hotel breakfast I've ever had very small and poor quality Shame as this could be a little gem

Just returned home after spending 4 days at this hotel and our stay was very enjoyable. The room was comfy, clean and met all our needs. The breakfast was perfect so ignore the other reviews, some people love to moan. The food was plentiful, good quality and piping hot. The lady who served us and greeted us in the mornings was lovely and couldn't be more helpful. The swimming pool is a great extra facility and the hotel is central to visit the Cotswolds. We had a brilliant time.

Philip D, General Manager at Best Western Plus Angel Hotel, responded to this review
Thank you ms T for your kind review, I'm glad that the hotel team made you feel welcome. I will ensure that your comments to the whole team, our pool is just the right size for relaxing in after a work out in our gym, however, I just like the relaxing part. I hope to welcome you back to the hotel in the future, maybe next time you could visit Bath or pop into London for a little shopping therapy before the Hydro Therapy of the pool. Regards Phil

We unfortunately timed our stay away with a Wedding which unfortunately was a little “wild”. We had a lovely room with a king size bed,room facilities were excellent. Breakfast the day after the wedding was poor. We paid extra to have full English it was barely warm when we received it, the excuse was we have a wedding party in??????? Surely you should cater for all of your guests as we weren't paying peanuts to stay. We had exactly the same breakfast the second morning of our stay and had twice as much and it was hot consistency needs to be on a daily basis regardless of how many guests in the Hotel . Was great as a base to visit Bath and the surrounding area, won't be rushing back.

Room ok WiFi good. Hotel is in the centre easy walk to a nice Thai restaurant. Lots of noise from the water system over night/ early hours complain as it did wake me up got 20% of (should have been more) Don't bother paying £12 for breakfast orange juice was very poor they did apologise but the rest wasn't up to much. I would stay again in hopefully not such a noisy room

The hotel's location, bedrooms and facilities are good, as is the excellent receptionist. The valiant front line restaurant staff - namely Dottie, Jemma, Millie and Olivia deserve medals for politely having to confront justifiably annoyed guests having to wait over half an hour for breakfasts which, when they did come, were inedible. Apparently, those in the kitchen had 'lost' the orders. Management was only conspicuous by its absence. The management have really let the hotel down in this department. After arriving on Friday evening we should have been warned when 2 of the 5 restaurant main options were unavailable. The advice - the best of the stay - was to go to the pub/restaurant just outside the back entrance. It was brilliant and it's only a 5 minute walk away. The following morning saw us witness a gentleman on an adjacent table place an order. Shortly afterwards a bowl piled high in a Vesuvius fashion appeared. My partner thought it was some strange sort of breakfast cereal. Wrong, it was a solid glutinous blob of porridge. Then on the Sunday morning, the day of our departure, the scene was a fiasco. Parents with young children were waiting ridiculously long periods and some people were actually getting up and walking out, refusing to wait any longer. Apparently it had been even worse the weekend before. Unfortunately we had already paid for the breakfast and so feel additionally aggrieved. As a tip, stay at the hotel, but do not eat there. The Gladstone Inn to the rear is great with good food served before you nod off or want to leave in frustration.

Visited The Angel with friends. The rooms were ok if a little noisy ( no double glazing). The restaurant wasn't great. Items were substituted or missed off the order (chicken leg rather than breast, no salad, etc). And my desert was tiny... And exactly what was that starter supposed to look like????

……. a decent tea bag”. We enjoy our occasional short visits to Chippenham e.g. a walk along the river bank and around the park, and some refreshments at the Angel Hotel. On our most recent visit to the Angel, the 13th October, everything was fine e.g. service, food etc. ………. except the pot of tea! We like tea, we drink lots of tea, but we did not enjoy the pot provided at the Angel on this occasion. Finding a decent tea bag is not difficult, so it is unclear to us how an establishment can get so many things right but not this. Our overall rating is a bit harsh ........... but it would have been much lower if we had been rating just the pot of tea!

Philip D, General Manager at Best Western Plus Angel Hotel, responded to this review
Mike & Flo Thank you for reviewing the hotel, I'm sorry that you found your pot of tea unacceptable. I do wish that you had raised this with a member of my team who I'm sure would have been happy to change the pot for you. We will review the current tea bags we use and make changes as required. Regards

4 of us for afternoon tea. My mum is completely deaf and my auntie is disabled. Staff were just lovely and one lady was even signing to my mum. Checked back on us regularly and took some lovely photos for us. Thank you so much for a lovely time, we will definately be returning. Highly recommend

On a not very busy lunchtime, two of us dropped in here unannounced - smallish menu but good food at a good price with good staff but.........slow service. If you're not in a hurry, this place is worth a visit

I have been staying in this hotel several times in the last 7 years. The recent visit was very disappointing. False fire alarm at 3.00 in the morning - with the sound off and for 30 mins. Reception that directed me to the wrong wing of the building when I arrived. Hair in the hot meal at the breakfast. The bath in the room was not clean either.

At 135 a night, this hotel is ludicrous. The rooms and decor are outdated, the furnishings are cheap and worst of all the TV was tiny! The hotel bar and restaurant are nice and the only redeeming features. I get the feeling that the hotel is making the most of the fact that there are no alternative hotels in the centre of Chippenham. Nothing gets a top notch price like exploitation

With the car park as far as possible from reception the hotel has seems initially confusing. However; for a one night stay it delivers with a comfortable bed, standard room service and a gym and pool to keep at bay the temptation of an hospitable bar area and restaurant. It is tempting to provide a higher marking but I would reserve judgement until the refurbished kitchen and new head chef are installed and embedded. It is nonetheless convenient being in the centre of town and also close to the station. For the business guest it delivers what you need and I am sure for tourists it does the job equally.

Second stay this year, this time in the older part of the building, second floor (no lift). Large airy room but lacking TLC. A few stains on the bed throw and the carpet, litter in the drawers and an item of clothing under the bed. The four poster bed had one crossbar hanging loose, which I removed as it was dangerour (I did report this to reception). High level dusting needs attention in bedroom and bathroom. Plenty of hot water and a good shower and bath. These older rooms don't have aircon. Breakfast the next day was a messy experience, the buffet area is too crowded into a corner and too close to some of the tables. I know it was busy but we all know that at the weekend most guests come down during the last half hour so it was disappointing that most of the food had run out and we had to wait for replenishment, which came in dribs and drabs, and indeed a chef appeared just after 10am (closing time) with lots more food. Mentioned this at check out and our breakfasts were immediately removedfrom the bill without question, which was thr right (though not sought for) response. Having managed a similar sized hotel myself must say that breakfast is the one meal when the majority of your guests are present and is an ideal opportunity for the kitchen team to show their potential. Planning is the key! I would stay again and hope my points are taken constructively. Michael Sage, MIH

Nice hotel, rooms clean and well furnished. Staff friendly and helpful. Breakfast was reasonable, except on the Sunday when they seemed to run out of everything and the staff were rushing around getting more food, plates, etc. WARNING if comming by car check in before unloading your luggage as reception is a fair way from the carpark and some of the rooms very near, we carried our bags nearly twice as far as necessay.

Room was roasting hot with windows open. No air con, spoke to hotel staff that jut laughed at me and did nothing. Wouldn't stay there again he staff were rude unhelpful and inappropriate. Hugh disgusted by them

We held our wedding reception at the Angel Hotel in early August 2018, having booked in May 2017. We had a reception for 96 seated guests with 130 total in the evening. From the moment we booked the Angel staff were professional, helpful and excited for my husband and I. Their packages are perfect for customising what you want, the food was excellent, accommodation top notch, and they helped us to achieve the Pinterest wedding of my dreams. I particularly want to mention Suzanne and Emma as outstanding - they worked so hard to make our big day wonderful, and I wish we could do it all over again. There's also not one thing I'd change! I would highly recommend this venue to other brides with similar size guest lists, they really are excellent value for money and the staff listen to what you want and make it happen!

We stayed on a Sunday night so got a really good bed and breakfast deal. Most rooms are in the new extension across the small courtyard and a perfectly clean and adequate. There is free wi fi and parking but remember to register your car at reception. Opposite the room was the swimming pool and fitness room, free to guests. We made full use of these and stoked up on the cooked buffet breakfast the next morning. We can recommend this hotel for a short stay especially if over a Sunday night for the best deals. Chippenham is pretty quiet on a Sunday but is a good base for local stately homes such a Bowood House and Corsham Court, each only a few miles away.

Stayed on a 2 night deal it was amazing value. clearly ongoing updating throughout the hotel. clearly the staff are the best asset to this place, from the friendly reception staff to the young lady who I believe was called emiliena who gave us fantastic service in the restaurant on our first night. Was a little surprised we were not warned the kitchen was having a refit so a limited menu would be available, however even if we had been warned we would still have come because it was such great value.

Great central location with spacious and clean rooms.Found the bar prices very expensive which probably explains why my wife and I were the only people in the bar on a Friday night.Had an issue with breakfast on the first morning which was not really sorted out by the staff.

All aspects of the hotel were very good. Nice accommodation and good food. Only downside was that drinks were a bit pricey. However, there is a nice pub next door. The staff were very friendly and helpful and the location is good in a nice part of the town centre.

We stayed here for our Anniversary, and loved it. Location was perfect for going out and about. Train station just 15 minutes walk away, Bus station less than two minutes away. We had a lovely room, we were upgraded, and it was clean, comfy roomy, tea making tray, and tv. The gardens at the back of the hotel were a lovely place to sit and have a drink. The reception staff made us very welcome, were very informative and knowledgable about the area and always greeted us with a smile and a chat. Suzanne, the front of house manager went over and above to make our stay special. The restaurant was ok but not the best we have been too, hence 4stars. That said, they did have a few technical problems, which we were informed of prior to us arriving. Even so, would recommend Angle Hotel, we hope to return one day.

On arrival we were told our room was in the new part of the hotel, the receptionist (who was delightful) had trouble finding the key but gave us the copy. We let ourselves into the room and discovered someone was already occupying it. We were then moved to The Sutton, hurrah I thought....an upgrade for our trouble. How wrong I was, the new room was in the original part of the hotel, which could have been lovely. It was however small and stuffy, immediately overlooking a flat roof. We spoke to the manager who said that as he had only been at the hotel for 3months he wasn't familiar with the Sutton! The only compensation he offered was a free bottle of wine, after some discussion he doubled it and eventually apologised. During our stay we found that in the bathroom (which could have been cleaner) the basin would not hold water long enough for my partner to shave and the water in the shower was extremely hot and could not be cooled down sufficiently to stand under comfortably. There was a fan provided which we used the whole time we were there. I had to use a spare bath sheet to cover me on the first night because there was no top sheet and it was too hot for the duvet. the next morning we asked if we might have a sheet for our second night and when we returned after a day out it seemed our request had been granted. Alas no ......they had just used the duvet cover!! On a positive note the staff (with the exception of the manager) were all very friendly and helpful, and the food was very good. We particularly enjoyed the Sunday roast, my cheesecake dessert was pure ambrosia.

We stayed at the Angel this Sunday as we had previously stayed there on several occasions as they are dog friendly, although unfortunately ours is no longer with us. When we arrived in our room we discovered that there was no soap in the bathroom. As our daughter was already on her way to collect us, and we always have our own hand-wash we did not report it straightaway. The next morning when we went to breakfast we were disappointed to find that they had changed over from where you could order what you wanted, and it was very good, to a average buffet system. We got our plates and made our selection then realised there were no eggs available. We asked where they were and told that they were on their way. After a 10 minute wait the eggs arrived but by then the rest had gone cold. One off the staff could have told us that there were no eggs available before we put the other items on our plates. We reported both these things when we went to check out, but the attitude was “I'll tell them about that” no offer of any money off or any encouragement that things would be better next time. As we no longer have our dog we will be seriously thinking about going elsewhere next time we are in Chippenham visiting family.

Good central location with plenty of free parking We were in the main building first floor- no lift so if you have mobility issues make sure you make the hotel aware Check it was swift and friendly Appreciate we are in an unusually hot summer- We had a large room but it was very hot - despite the fan that was provided- only a small window Hotel lighting was poor - mood lighting is ok but difficult to read even in the bedroom there was no decent lighting- ok during daylight hours in the bar area which has a lantern roof but that won't help in the winter when it is dark at 1600 hours Evening meal ok: Prawn cocktail/ fish cake Steak / Cumberland sausage Ice cream/ sorbet Breakfast was mediocre buffet affair- toast you had to put through twice - ‘limp' hash browns - bland scrambled egg ( they will cooked fried or poached eggs to order- suggest you take this up) - second morning coffee machine broke which put pressure on the staff. Bacon and sausages good. Nice sized pool for a hotel like this Drinks expensive Main positive for this hotel is the staff who were really friendly and professional Good base for a weekend- near to bus and railway stations

The lunches used to be really good but they have tried to be fancy and now they are pretty awful shame as nowhere else nice to eat in Chippenham town centre. Bring back the old menu!!! We have tried them three times now and had a different version each time but none are as nice as they used to be plus you hardly get any chips anymore.

Arrived on a hot/sultry afternoon, Reception were very helpful and informative. We did enjoy a bottle of Prosecco in the garden before going out to dine at the nearest Italian Restaurant-La Passione ( which was very enjoyable and reasonably priced). Overall we found the hotel to be comfortable, our room (inside the main building0 was large with a reasonable sized bed, good bathroom, good-sized tv etc. We would not hesitate in recommending this hotel if you are looking for accomodation in/around Chippenham. Due to the very hot weather being experienced at the time our room was very warm and a large fan was provided.

What a shame this beautiful hotel could not deal with the temperatures that we are currently experiencing . We stayed last night in room 202 and it was a furnace . The fan in the room served no purpose and the windows could not be opened wide due to safety catches . After no sleep we now have a journey to Scotland to make . PLEASE get some mobile air cooler units for these rooms , you might only need them a few nights . At the premier inn you get a good night guarantee- we did not get a good nights sleep last night !

Our room was quirky but comfortable and had a big bathroom, all were very clean too. Breakfast was just ok as most food was lukewarm and I was refused any fried eggs as "we're not doing them today". I had to put up with the remains of the scrambled egg instead.

There were six of us on a golf tour. One of the rooms was above the swimming pool and as a result was too hot during the heatwave. Beds were fine, rooms were clean but breakfast ingredients were nondescript.

Booked this hotel for our 25th wedding anniversary due to its location. Arrived late afternoon and were greeted at reception by very friendly staff and later that evening very helpful staff. We had booked an evening meal in their restaurant, which was nice and quiet and a relaxed atmosphere and we was not disappointed with the 3 course meal. Each dish was of high quality and very tasty,I would highly recommend their Steaks,which were cooked to perfection and so delicious. We wanted to visit Longleat and asked our waitress how long the journey was, she told us how long it was and also gave us some local knowledge of how to get a discount before we go, which was very kind of her. I would highly recommend this hotel for its location,it's friendly staff and great hotel facilities, it even has a gym and a swimming pool.

Having stayed recently at the Bowood Hotel and Spa and paid £40 less for a b&b room, there was frankly no comparison. The hotel is in a great location for exploring this nice market town, but the old part is a bit old fashioned and was totally dead in the evening with a long wait for the night porter to serve our last couple of drinks. We were in the new rooms which are in a separate block - almost like a different hotel. The room was fine but I think I paid for a view and got a tiny window over the car park! When it came to breakfast we were faced with the dregs of a buffet. Pretty disgusting. My wife left all hers. No staff in sight. Had to grab a kitchen member to get marmalade. Not my favourite hotel break.

We visit the general area a few times a year and this often results in a short visit to Chippenham. These visits usually coincide with a mid-morning snack or a calorie constrained afternoon tea, and that is when we head to the Angel Hotel. The Hotel has a few different faces in that besides its expected role it also houses a Gym Club and is very welcoming to non-residents. It is evident from our visits that quite a few locals use the hotel to meet up during the day. This is not surprising as the product is good, the prices competitive, and the ambience relaxing. In warm weather, there are plenty of tables and chairs ouside to enjoy a bit of sun and some refreshments. It provides an oasis that contrasts with the often busy environment on the street outside. The Angel has been a consistently reliable performer and we have always enjoyed our visits. On our most recent visit our timing was a bit erratic re their menu availability but the bar staff and kitchen made the effort to provide us with our preferred choice.

Stayed here for a 2 night break with dinner on the first night. I was quite worried after some of the reviews on here, however I was pleasently surprised. Check in - Warm welcome very friendly staff. Room - Very spacious spotlessly clean with everything you need, comfy beds good sized bathroom. Dining - We had dinner on the first night in our deal and were pleasantly surprised by the excellent waitress and wine waiter, so helpful and efficient. The food was also really delicious. Because of this we decided to book for the following evening, the food was as good but our waitress was not working that evening. Unfortunately the service was not so good on that occasion. At breakfast the food was really good however the food was cold on our first morning so our waitress got it heated up for us. On the second morning the food was better but still not really hot. I think the addition of a microwave might help as I do find the heat trays hotels use are not that good. That said we did have a really great break and the few niggles we had did not stop this. We would definately return and recommend this hotel to friends. Thank you for a great break.

a repeat visit after a few years. The large car park is still the same, and the town itself seems to be thriving, but our room was looking a bit tired, lacking in natural light, and suffering from street noise overnight. Everything in the room worked. Reception staff were very good and breakfast staff were good, but the breakfast itself had nothing to recommend it. At the price is was not great value.

My wife and I decided spare of the minute to head into laycock to visit filming spots on Harry Potter and discovered this little gem of a hotel we were able to book last minute for a very reasonable price for a suite , we used the pool and the gym and really enjoyed our stay

We love coming to Chippenham for the Folk Festival and for the fourth year running we stayed at The Angel Hotel. We got to the town early as we had plans to visit other local attractions before the festival proper started and we noticed that the breakfast service before the festival was very different to that after the festival started. The festival has been running for 47 years; surely the management at The Angel Hotel know by now that they are going to have a full restaurant at breakfast when the hotel is full. So why did they keep running out of things, no brown bread, no orange juice in the jug, running out of buffet foods, plates, tables not cleared, slow service for tea/coffee, etc. It was not what I expect from a good hotel, I expect someone to take responsibility to ensure the guests are all catered for and happy. Let's hope they take note for the festival's 48th year in 2019.

Having enjoyed coffee and a breakfast sandwich on many occasions with my husband and friend I took my son one morning recently. I asked for the menu, “we don't have one anymore” they offered breakfast at the buffet but I said we wanted a sandwich. They said they would make them for us, I ordered a cup of coffee as well. The coffee arrived promptly in a cup and saucer with a serviette between them soaked in coffee. THIRTY FIVE minutes later I asked where our sandwiches were, the kitchen hadn't even had the order. I asked for a refund and left. The following week I went for a coffee and the machine was broken! Maybe it's time for me to try one of the other fifteen coffee shops in the town.

We stayed here with dog here for a weekend. Breakfast was not included in the rate so we did not have it, as it seemed expensive. We arrived afted the restaurant had closed but we were offered room service for a sandwich, the full room service menu was not available. There was a wedding the following night and thee was no policy in place to close the outside area after a certain time, say 10 or 11pm - our room was groundfloor next to the garden where people were sitting outside chatting noisily until well after 11pm.

We have stayed at this hotel for many years for the Chippenham Folk Festival and can only say that the standards have deteriorated over the past few years. The housekeeping staff are fantastic and the hotel is certainly comfortable however the restaurant service was very poor. Friday evening and Saturday evening we waited nearly three quarters of an hour for our food and when it appeared one had to be returned as it was cold. The excuse from one member of staff was that they were very busy and he shrugged his shoulders. When we asked for a jug of water we were told " I'll see what I can do but we're very busy" Not the best responses. Breakfast is now self service but when we arrived for ours we had to reset our own table and find crockery excetera from other tables leftovers. No-one appeared to be keeping a check on what needed "topping up" and for example when eggs finally appeared, there were no plates.. Very poor indeed. There seemed to be very few waiting staff and the manager was conspicuous by his absence. Many of the other residence felt the same and at check-out time there was a queue of people complaining. There does not appear to be any one taking responsibility for training frontline staff in customer services. It is quite clear that the catering and housekeeping staff were under extreme pressure and the management team was in complete denial of the issues . The Angel at bank holiday weekend during festival time is always full and has been for the past 40 odd years. Why has this year been so bad?. What's best about the Best Western ? not a lot at the moment

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear moiraflyingcat Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss your comments further - gm@angelhotelchippenham.co.uk Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Regards Philip Dunn, General Manager

Went for afternoon tea although it was very nice and staff were lovely little disappointed as it wasnt as nice as previous one I had a few months ago nearly half the cakes.wish I took a picture to compare today.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Alison H Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the positive experience that all guests receive and I was sorry to learn that on this occasion your experience did not meet our usual high standard. Our team work very hard to serve our guests and I will be investigating your comments further. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Regards Philip Dunn Hotel Manager

cut the long story short: the hotel: missing door in a wardrobe but a letter of apology on the table. the bed hard but I like it this way. good location for the town good shower and bath in general small swimming pool and mini gym still ok all clean THE RESTAURANT don't try it if u r over 60 you will die before u get served. the place was empty. 4 of us ordered and we got the mains 40 mins later. those were mostly burgers no justification for such delay another 20 mins to get deserts but they are just ice cream. we have been here 2 days so far and it was exactly the same yesterday so it is not one off. see the pic of my meal. it was a sea bass and the price is over 13 quid. I may be wrong but it is miniscule for 13 quid. I returned it and asked for a burger. 20 mins ago and still waiting.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear petex316 Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. Our team work very hard to serve our guests and I will be investigating your comments further. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if your happy to see a guest is always a good idea when 'checking in'. This for me lets the hotel down as it is 'hit and miss' as to whether you get a warm welcome or a 'I can't be bothered' to look up from the screen and smile or interact at all. There is always back of House , which is a valuable part of a hotel if customer service is not suited. Apart from this point the food I thought is good, service attentive and staff are good.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear dnabas71 Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive in particular our convenient location, and good food and service. All of our team receive dedicated customer service training and I will remind them of the importance of providing a consistently friendly welcome to all guests. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Very friendly reception Nice old house Feeling like Harry Potter as each room has its own name Lobby with mixed but cosy furniture. You feel as if you were part of a fairy tale. Very supportive personnell

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear 4711-twentytwo Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you enjoyed our friendly reception, cosy furniture and characterful building! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Front of house, bar, foyer attractive and welcoming Restaurant fine with unchanging menu. Staff attentive and helpful. We were in the courtyard wing but despite dire weather no umbrellas availabe (unlike BW plus Blunsdon House near Swindon. Room: bed comfortable, Unheated bathroom, really chilly. Shower curtain stained and dirty. Changed quiclkly by excellent room staff, replaced by another old, stained but clean one. Net curtains really dusty and dirty. Curtain hook missing and curtain hangind off as a result. Might expect it in slightly down market B&B but NOT acceptable in BW 4star plus at £120 a night.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear riskaverse Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. I can confirm that all bedrooms receive ongoing maintenance and any issues are followed up and promptly rectified. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

The stay was OK, and the staff were lovely. However, we did have a few issues with the room which in my opinion are unacceptable. The bathroom was very dirty. The toilet did not flush properly, we had to pump the flush 5-6 times to get it to work, which at night time was very noisy. The bathroom door handle came off whilst I was inside, which was distressing. Would definitely not recommend this hotel to others.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Zoe M Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion your experience did not meet our usual high standard. I can confirm that all of our bedrooms are cleaned on a daily basis and that any reported maintenance issues are followed up and promptly rectified. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

Just so you don't get caught out, the bar closes to non residents at 10. 30 pm ....... and that's on a Saturday night, and they had run out of two of the four draught beers. It was a disappointing end to a lovely evening.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive but I was sorry to learn that on this occasion the bar experience did not meet your expectations. Please do not hesitate to contact me at the Hotel to discuss your comments further. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev, Hotel Manager

We stayed 2 nights on the DBB offer and were pleasantly surprised from the start -we had a superb room in the main house which was very spacious, clean and comfortable, the breakfast was good-hot and a good choice, found this a very relaxing breakfast compared to other hotels and staff were very efficient serving drinks, clearing down and constantly refilling the choices available. Dinner on both evenings was delicious and freshly cooked especially the sea bass and cod and the chips were lovely and fluffy inside crispy and not greasy outside, the service again in the evening was great-just the right amount of time between courses (unlike most hotels who trot out with mains as soon as starter is cleared) we also used the pool area which was lovely and again very clean We would certainly recommend The Angel and hope to return

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our clean and comfortable bedroom, delicious food and friendly team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Booked here for a "walking break". Given a lovely comfortable room. Dinner was ok. They supplied a fantastic picnic which we enjoyed after our long walk, followed by a lovely swim. All staff very friendly and welcoming.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our friendly team, delicious food and complimentary leisure facilities. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stopped off en route to a meeting, but the staff were really pleasant and helpful. Had a sandwich lunch, but was impressed with the offerings. Great value and good service. The public areas do get busy and as such some of the tables were left with dirty plates. That aside though I would recommend it.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your lunch with us and I will ensure that our team promptly clear the tables at our peak times. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We had a lovely break before our baby comes I'm 6months pregnant. We had really bad snow and I didn't want to travel so the hotel let us keep the room on they were so helpful. The good is lovely too and all the staff are very helpful and friendly we would definately recommend this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive. It was great to read that you enjoyed your stay with us in particular our friendly team, and delicious food! We were delighted to assist you during the recent snow. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I really don't understand the bad reviews of this place. The staff were lovely and accommodating, the food was top notch. Our dog was made to feel very welcome, which was very important to us. Will definitely be back.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and are delighted to welcome 4 legged guests as well as 2 legged ones! It was great to read that you enjoyed your stay with us in particular our friendly team, and delicious food! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I visit the bar lounge frequently for coffee and lunch due to its convenient location. In the past 12 months I have visited many times. Each visit usually involves a long wait or wrong order or no order at all. The waiting staff, for whom there seems to be a high turnover are always terribly sweet and helpful but totally let down by the back-room organisation. This morning I waited 35 minutes for a tea cake which, when it arrived was cold. There's absolutely no point in complaining to the poor stressed out front of house staff... they are always sorry but nothing changes. Why do I continue to go there? Well it's very convenient, a nice cosy environment and when it arrives the food is ok. Also I'm an optimist... I always think that there might be a good reason for their incompetence on any particular day but it seems nothing ever improves! Clearly this is a systemic problem of basic organisation and management. Please get your act together.. in a town where there's little or no competition this venue could be excellent but sadly is barely adequate!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss your comments further - gm@angelhotelchippenham.co.uk Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Regards Nikola Garnev, General Manager

Stayed in room 301 with my partner, absolutely amazing room, clean, tidy, every thing you need in a hotel room. Arrived a few hours before check in, and was able to get our keys early. Dinner was really tasty, I had the Cumberland sausage and my partner had the steak and ale pie, all tasty, service was excellent, friendly staff. In the morning while I was waiting for my partner in the reception area I was offered a free capuccino as they were training on the coffee machine, thought that was a nice gesture, Breakfast was buffet style, we also had the full English, again really tasty, and again everything you could want from a buffet style breakfast area. All in all a very nice hotel, the staff we did see were very friendly and attentive, we will definitely be staying again when we're in the area. Thank you very much for an enjoyable stay

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and i was great to read that you enjoyed your stay with us in particular our friendly team and and delicious food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Arrived late and missed the restaurant however receptionist advised that sandwiches would be available via room service. Got settled in and then tried to order a sandwich, only 5 to choose from so not a great range. Phoned down and got the impression that the chap on room service really did not want to handle the request. He was blunt, he did not know the sandwiches available and mid-conversation he left the phone and went to the kitchen. When he called back he said, "might have a tin of tuna in the kitchen." I kept having to repeat myself when eventually being informed there was also some ham and requesting one tuna and one plain ham sandwich. It arrived on stale bread and one sandwich delightfully had no filling. His response when I complained was, "well I've never had a request for a sandwich in 3 months." His whole attitude stunk, his service and knowledge extremely poor. Has actually put me off re-booking at this hotel.

Wonderful to find a hotel that allows dogs in their rooms for FREE. We booked a executive double room and stayed with our 4 Chihuahua's for 2 nights. Perfect wonderful stay. Highly recommended. Hotel has a good swimming pool which we did not use.Very good buffet breakfast. Located in the centre of Chippenham and good parking at the hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and are delighted to welcome 4 legged guests as well as 2 legged ones! It was great to read that you enjoyed your stay with us in particular our convenient location and and delicious breakfast. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed for one night in February 2018. The room was a good size and very clean. As it was only one night didn't get the chance to use any of the facilities. Reception was a little chaotic when checking out and so it took ages, but overall a nice hotel. Would stay again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your stay with us in particular our good sized clean room. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We booked an overnight stay here as we were meeting up with friends in Chippenham. We planned to eat at the hotel and meet up with our friends and go out for the evening. Unfortunately we were not told that the restaurant was closed that evening until we arrived and booked in. Apparently they had a function booked. We then planned to quickly shower and try to find a suitable place for a meal in Chippenham. As we had not been before and did not know the local restaurants it was a little hit and miss. Unfortunately we were then slowed down even more as there was no hot water available in the shower in our bathroom. Because of the problem finding somewhere to eat, we had no alternative but to take a cold shower and inform the receptionist on our way out. They did offer to swap the room but we did not then have the time to do this and just asked that they please ensure we had hot water available for a shower in the morning. Unfortunately this did not happen, still no hot water in the morning. I was very upset. No-one from the management team contacted us and it wasnt until we went to check out and pay the bill that there was a note on our account from the management saying that they would not charge us for the drink we had on our return at the end of the evening. Whilst I was thankful for this I do think that it was not very good that at no point did anyone from the management come to speak with us. Whilst the hotel reception areas and grounds were lovely I was also a little disappointed with the housekeeping in the room. I would probably not have noticed it quite so much if everything else had been okay but there was areas of the carpet that were stained quite heavily as well.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. I was sorry to learn of your comments, please do not hesitate to contact me directly at the Hotel to discuss them further - gm@angelhotelchippenham.co.uk Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates. Regards Nikola Garnev - Hotel Manager

Booked some last minute meeting rooms here after electrical supply issues nearby. Staff were really helpful and ensured we had everything we needed to make our day run smoothly. Rooms were nice and quiet, with loads of onsite parking available.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, Alexander J Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and were delighted to be able to assist you at short notice! It was great to read that you enjoyed our peaceful location and convenient complimentary parking. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

A very pleasant hotel with comfortable room and quaint large building. There is a large car park and the hotel is bang in the middle of Chippenham. Opposite the hotel car poark is a public car park (Gladstone Road) which has an Electric Vehicle charger. The restaurant, however, has quite a limited menu but the food was OK.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our central location and convenient complimentary parking. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Nice building with rooms in newer building through the garden. Rooms excellent as expected. All a bit impersonal though. Bar prices extortionate! Breakfast good but I wish hotel chefs knew how to cook mushrooms properly!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable room and good breakfast. I will ensure your feedback regarding the mushrooms is passed onto our Chef. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

We stayed for 1 night. Hotel is located in centre of Chippenham with parking. We stayed in the main hotel. The room was very nice. Huge bed and lots of room. We did not eat evening dinner, the menu seemed to be fish chips, burger chips etc, which I did not fancy. We walked along the road and had a lovely Greek. Breakfast was a nice buffet. Food was hot and enjoyable. The staff all seemed pleasant. My only concern would be the reception. Very small. On the desk were everyone's checkin forms so whilst standing there we could see everyone's home address (knowing their home was now empty). Also showed what they had paid (one person paid £30 more than us and another £20 less). Did not feel very secure as reception was left unattended. I would recommend they keep people's personal details locked away so they cannot be read by people standing in reception. Overall very nice and would return

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location and great breakfast. Guest safety is our top priority and thank you for your feedback regarding reception I will immediately investigate this. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I booked three rooms for one night on a January Friday night at a very good price in the sale. Our rooms were spacious and comfortable with large beds and everything was clean. Breakfast was included in the price and was more than adequate, and we found all of the staff really nice and friendly. We liked our rooms, the attractive courtyard area, the pool and the bar. Although just slightly dated in parts, the hotel felt fresh and welcoming. We didn't find much of interest in Chippenham and found it a very ordinary town, but we absolutely loved our trips to nearby Lacock and Castle Combe - two beautiful villages within 15 mins drive each that the hotel manager recommended to us.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed your comfortable bedroom, complimentary leisure facilities and delicious breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Room: A friend and myself booked two rooms at this hotel on the night of Thursday the 12th of October as we had a blacksmithing course in he area. The rooms where very spacious with a great en-suite bathroom which included a bath. Everything was tidy and clean with nice furniture including a lounge chair near the window to relax in. The bed was spacious and great to sleep in, very comfortable and warm. Pillows were good with proper support. WiFi was available throughout the hotel itself and in the rooms. Everything was clean and well-maintained which means no drawbacks or complaints to the room. Staff: Friendly staff which helped out when needed even when my friend ordered a grog in the evening at the bar as he was feeling under the weather. This was of course not on the menu but they still made it for him without question. That is nice service! Breakfast: Good and quite extensive breakfast (continental) although I must say personally I'd preferred a bit more brown bread(rolls) and not just white. A really nice meat and cheese selection was present as well with thickly cut ham which really is a plus in my book. Other facilities: A swimming pool is available as well as a gym but unfortunately we weren't able to make use of it since we got back quite late. (pool closed at 10) There is also a nice centre garden area in between the main building and the swimming pool where one can sit and enjoy a drink. Public transport: Good public transport connection as Chippenham has a train station and the hotel is right in the middle of town. Location: As said above, the hotel itself is situated right in the middle of town with a nice selection of restaurants in walking distance as well as a large supermarket close-by. Closing Thoughts: I'd definitely stay at this hotel in the future should I be in the vicinity of Chippenham again, nice room with good breakfast and the swimming pool is a good bonus.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team, comfortable bedroom, convenient location and complimentary leisure facilities! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed there for 2 nights recently. A lovely smart hotel. Nice sized bedroom, modern, clean with everything you need. The main thing about it was just how friendly and efficient the staff were. We had a great stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team and nice sized bedroom! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I took my children away for the weekend. We loved the hotel. Staff very friendly and helpful. Bedrooms were lovely and comfy. We had dinner and breakfast at the hotel. Good variety and catered for the children well . We used the swimming pool three times. Perfect for the children. They really enjoyed it. Lots of local shops and restaurants in walking distance. Staff really went out there way for us. Nothing was too much trouble. Will definitely return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team, complimentary leisure facilities and convenient location! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

It was fine, the room was comfortable, and clean. We were initially given a key to an unserviced room and had to go back to reception and have another room allocated. The safe didn't work as it had a low battery. The breakfast was fine, although perhaps as we came into breakfast at 9.10 we were a little late ( it finishes at 10) as there was one danish, not one sort, but literallly one left. The beans did require a deep mining experience with an ill shaped spoon, These are just first world comments I know. The staff were friendly and polite. The pool was very nice a good temperature and we enjoyed using it. Everything else was 'fine'.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable clean room. Thank you for your comments regarding breakfast, we will ensure they are passed onto our team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My sister-in-law and I had a wonderful experience at the Angel Hotel. We were greeted warmly and any question that we had was answered by a friendly host. Our twin room was warm, neat, and clean. We stayed 5 nights and were greeted with a delicious breakfast each morning. There was also plenty of parking in the back. I appreciate the dependability of Best Western hotels and have stayed in many. My one regret is that I didn't ask about getting credit on my Best Western membership like do in the U.S.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly service, clean room and delicious breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I have had many Christmas and Easter meals here before and so was looking forward to it! I was greatly disappointed. The starter of mushroom looked as if it was frozen diced mushroom and you could barely see the few bit of chorizo. The main course came with just one roast potato and so when asked another bowl was brought out. The veg was overlooked and mushy. The final straw however was the two tiny slices of Christmas pudding for dessert with a random strawberry on it. For the £29 paid I was expecting more. If you cater to Christmas parties you need to be at the top of your game-this puts me off coming at any other time of year. You have lost a customer in me.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Kelly1russell, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at gm@angelhotelchippenham.co.uk to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Woefully understaffed with 3 waitresses to serve 80 people, judging by the speed food was coming out of the Kitchen I think there must have been only one person in there. Sat down to eat at 14:00, Main courses took 1 hour and a half from the first to last to be served at 16:00. Needless to say it was cold when it came out, slopped on the plate, by the overstretched Chef. To say “School Dinner Standard” would be too kind, in all, appalling service and food. Not the fault of the staff who were clearly embarrassed, but the penny pinching management trying to employ teenage girls, no doubt on minimum wage. If you plan to cater at scale, employ enough staff! I won an afternoon tea in a raffle, but gave it away as I would not eat here again even if free.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Guest, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at gm@angelhotelchippenham.co.uk to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Stayed here on business and room was ok and decent standard. Pool looked ok but didn't use it. Because they had Xmas party night bar menu was fixed 2 or 3 course and standard menu was only available via room service! Very odd, it's either not available or it is. Fixed menu didn't have decent choice so I ordered from standard menu in room and took the hit for the tray charge. Didn't bother with breakfast.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Maccer66, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at gm@angelhotelchippenham.co.uk to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Went to a Xmas party night £37,on 9th December 2017, Sardines have more room. once sat down it was very difficult to get up to the postage stamp size dance floor, even the staff struggled. No elbow room to eat the mediocre meal with a bowl of washed out vegetable. Butter was offered 20 minutes after the cheese and biscuits were finished. a strong pair of glasses were needed to see the Xmas pudding. Large GLASS of wine £10.75 and £4.80 for a large diet coke. Will never go again, Pheasant carvery much better value for money and atmosphere.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Colintheolder, Thank you for choosing to visit The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at gm@angelhotelchippenham.co.uk to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Stayed Saturday night, lovely room, powerful shower, clean, good breakfast that was hot, friendly staff, would recommend. Lovely Christmas atmosphere. Handy for train station Bath only 15 minutes away.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our lovely room, powerful shower and great breakfast! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Receptionist at the Angel Hotel was rude and unfriendly that was the start of the visit, the room in the main building was tired and scruffy, black mold in the shower/bath, stained cushions on the bed and the furniture old and scratched. Food shocking no wonder the restaurant was empty, and the breakfast staff did not have a clue who were served and who were not served or what was going on. Very poor for the price, I will not visit again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Jill r, Thank you for choosing to stay at The Legacy Best Western Plus Angel Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience with us and can confirm this is not representative of our usual high standard. Please do not hesitate to contact me at gm@angelhotelchippenham.co.uk to discuss your feedback further. Kind Regards Nikola Garnev – General Manager

Visited here after being told that the new chef has totally turned around the menu and people highly recommend the place. We visited here on Sunday evening around 745pm it was just the two of us so we were seated promptly by a well mannered friendly manager called Emma who informed us that there was a very large party in at 8pm, so there maybe some delay if ordering once the large party arrived. We were seated in a well lit warm environment and served by a lady called Georgie who was friendly. We ordered starters and the Duck and Port pate was amazing and my partners starter of Salmon mousse was excellent. We ordered the Turkey roast and the portions were very generous. What made our evening was the friendly staff and the chef actually served us which made the experience extra special. We will recommend to our friends and definitely be back again. Well done team you've come a long way from last year when we visited.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. We have made a number of changes recently including a new Head Chef and it was great to read that you enjoyed our delicious food. We have received a number of positive comments about the improved quality of our food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Had a break away with my fiance after a very busy year, and this was exactly what we needed. Plenty of parking and a very warm welcome on arrival. We were upgraded to the Lowden and this was just beautiful! Plenty of space, a big comfortable four poster bed and a lovely bathroom. I loved the window seats to sit and watch the world go by. The only disappointment we had was that we weren't staying longer! We had dinner included that evening and although quiet the bar and restaurant had a lovely atmosphere with attentive staff. The food was delicious and hot! We were just so full up we couldn't do it justice. Used the swimming pool during our visit, again this was a great asset, lovely and warm and a great size. We had the difficult choice of whether to have a lie in or another swim the next morning (the lie in won!). The following day we visited Longleat and the hotel even arranged and booked the tickets for us which was fantastic! Overall a great stay, wish we could have stayed a few more nights.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our beautiful Lowden Room, lovely bathroom and and complimentary leisure facilities. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The rooms were spacious, with plenty of extras i.e. ironing board, iron, safe, hair dryer and tea making facilities, all staff were of a high standard AND VERY HELPFUL, all the meals were of a high standard, however could have been WARMER.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our spacious rooms, complimentary facilities and friendly helpful team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My choice was an absolute accident, just was looking for a place to stay with an indoor pool for my teenage child and “not too far to travel” option to celebrate my birthday near Christmas Day... Booked over the phone through the call center, price felt cheap enough and everything felt right... Spending a whole day just entertaining my child (suppose to be my birthday mind), arrived very late... tired... miserable... just awful weather... arrived to a... most welcome reception ever experienced, most cosy look I've seen for years, a luxury room I haven't expected and a comfortable bed I lost myself in... and clean... and tidy... and stylish... and just right... wow... It felt like a home! We were impressed. We were happy. We were relaxed. A heated swimming pool was small but deep and cosy... A Restorant wasn't perfect, couple moments could make me angry in any other place, but here... I was so pleased and happy with everything else, I even didn't bother to complain... in fact I hardly remember now what exactly upset us because the overall experience was just amazing. I think stuff simply were too tired... was very late. Getting close to this year birthday my child is begging me to rebook this place again and most definite I will... Thank you, guys, great memories! Xxx

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, friendly team and comfortable bed! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed here overnight for a business appointment in the area the following morning. The hotel is well-signposted approaching from the M4 and is easy to find. Check-in was a real pleasure with very welcoming, friendly staff. The hotel does not have a lift so be aware of this if mobility is an issue - stairs to the second floor are narrow and uneven. We were very happy with our room - spacious, restful colour-scheme and sparkly clean. At the front of the hotel there was some building work in progress and these works were screened off with posters giving information about the hotel, including a list of daily special menu offers. For Thursdays the offer was advertised as " Order 2 steaks (or fish) and chips and get a free bottle of wine" - turns out that fish is not included in this offer despite the wording. A very comfortable night's sleep - hot water into the bath and shower takes time (quite a long time in fact) so be patient. Breakfast was average but not bad for £8. The hotel is in a pleasant location in the centre of Chippenham and there is a large car park at the rear (don't forget to register your vehicle on the touch-screen when checking-in to avoid a parking fine). There is also a swimming pool and fitness centre. Couldn't fault the staff in any way - very keen to please, approachable, helpful and happy. Overall a comfortable and enjoyable stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, friendly team and comfortable nights sleep! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

This hotel is not cheap and you do not get value for money. The Receptionist was neither professional or friendly, not a great start to the visit. The rooms are tired/scruffy with black mold in the shower which was cold, the towels thin and scratchy. Food terrible and staff miserable and uninterested this was the same at breakfast, will not be going there again. Plus the car park was a nightmare lots of cars parked there were covered in bird crap.

I arrived to find I had been booked into a family room with my 3 dogs. Both myself and my dogs were given a warm welcome from the staff. The room was huge and the staff were so friendly. I ordered room service which was delicious. I have been so pleasantly surprised by this hotel and have already decided I am coming back in January and february as I am on another dog training course in the area and I've already recommended it to people on the course I am here to do.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our comfortable room, delicious room service and we are delighted to welcome 4 legged guests as well as 2! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I stayed for two nights with some colleagues. Two of us had no hot water, it was tepid showers at best, with non working control on the tap. There was a strange sour smell in the corridor. Breakfast was poor and not hot. Receptionist was a pleasure. She was friendly and professional.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly team. I was sorry to learn about your comments regarding the water, unfortunately part of the water system developed a fault during your stay which required maintenance. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed 20-23 October and stayed in room in old building which was fine apart from 22nd and 23rd Oct no hot water from shower and (like another customer) which ever way handle turned still no hot water. Hot water only from bath taps. Monday morning before 9.00 am workman were next to our window above porch drilling etc. At breakfast just filling my glasses att breakfast bar and waiter pounced and asked for my order - couldn't be bothered to come over to our table! Also my husband was still eating his cereal when waiter appeared with our cooked breakfast which we had to ask them to take away! Rather cold breakfast returned! I overheard waitress asking another table if they would like hot food - didn't even use language of continental or full English breakfast! Also my last moan the swimming pool was out of use due to a problem for duration of our stay. Have stayed many times in past and have been really pleased overall - I hope this is a temporary blip!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Breakfast is certainly an area we are working on improving in terms of both service and food quality and myself and Paul our new head chef will be putting a lot of resource into this. We have customer service training scheduled for the entire team in the next couple of weeks in an effort to improve the service standards throughout as we do take our guests feedback seriously. I have checked with the Duty Manager that were on duty over the weekend and we have had no problem with hot water reported but based on the reviews I have scheduled a maintenance check of all showers in the building to identify any underlining issues we were not aware of. The swimming pool reopened on Monday, it was closed for a couple of days because of a chemical imbalance caused by faulty piece of equipment that was replaced but we had to make sure that the pool was definitely safe to use before we reopened it, apologies for nay inconvenience this caused. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

Having been a regular user of Best Western Hotels in North America over many years, I anticipated that the same high standards would prevail. Sadly this was not to be the case. On arrival the reception was fairly good and we (four in party) were informed that both our double rooms had been upgraded at no extra charge. We had accommodation in the main building which despite its history...is beginning to look its age. Breakfast took ages and having waited 45 minutes for a full English breakfast which on arrival, part of it was cold i.e. bacon and eggs as well as the toast. having brought this to the attention of the kitchen supervisor, she said that the meal would be replaced. I waited for fifteen minutes and it hadn't arrived. As I had another engagement...I left without breakfast. On the two days staying there, I attempted to have showers. Despite hot water being available in the bath taps...no hot water was forthcoming, having moved the control in every direction without success. Two cold showers were the result! The room (double) was fairly spacious and had character... that said, the heating was on request (twice) and closed down at random! The staff who when we had the opportunity to speak to them were all courteous and keen to please. A number of them explained that the hotel was undergoing a number of changes and new management.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

Hi folks, Normally I wouldn't even consider writing a review to provide advice to others on a restaurant I had visited, because as far as I'm concerned my time is more important. However in this particular instance the service was so bad I feel I have to tell others so the Angel looks at its processes and makes some serious changes. Actually we visited the Angel for dinner some 5 or 6 years ago, and left disappointed with the service vowing never to go back, however when in town having a relaxing shopping trip with my wife (No kids in tow) we agreed that lightening couldn't hit twice and a lunchtime treat at the Angel would be a nice addition to our trip out. To cut a long story short, it took around an hour for the food to arrive, and when it did my wife's meal was so bad, both badly cooked and a poor quality that she simply couldn't eat it. We complained to the manager, who agreed the meal was substandard and inedible, so we asked for a refund for both meals. This was agreed to, but then during the refund transaction the manager unbelievably then asked us if we wanted a refund for both meals. The guy needs to go back to catering college and learn the basics. I hope the Angel sees this review and makes the appropriate changes. Thx

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon.

We must have visited the Angel dozens of times for lunch since we moved down to Wiltshire and until today it has always been very pleasant . Normally it only takes 10 or 15 minutes for our food to arrive. Today it took over an hour and we had only ordered a sandwich and a starter - nothing too complex. To make matters worse people who arrived and ordered after us where getting served much quicker, despite us complaining several times. Not very impressive for what has always been considered one of the better places to eat in Chippenham. And it was also clear that some of the other tables were experiencing problems with their orders.To be fair the food, when it finally arrived, was good and the waiting staff and the manager where most appologetic and they did give us a refund on the second round of drinks we ordered whilst waiting . But until we are happy they have sorted out their kitchen problems, we won't be going back.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It is always nice to hear from returning guests. Unfortunately we had staffing issues in the kitchen which resulted in delays at peak times. We have however already addressed this and have a new Head chef who has started with us. The impact he has already had on the quality of the food the presentation and the speed of service has already been noticed by our guest so I am confident that the next time you visit you will notice too. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

I was attending a gathering celebrating my son's wedding and stayed at the Angel In Chippenham. When i arrived there was some confusion about how many nights i had confirmed. it was not the hotels fault, most likely my lacking computer skills, but the staff was flexible and gave me the same rate for the second night. The room was very big and comfy with a great bed. The location was very good and within walking distance of some good eating. There is a nice indoor pool and work out area. I highly recommend this find place.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, leisure facilities and spacious comfortable bedroom. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed at the Hotel for 4 day in March and was great this time was a different matter as Hotel and Staff are great but Evening Meal was just a Bar meal !!! so if you are going to have a Nice evening meal in the Hotel forget it. I also had the Treacle sponge and custard and when it arrived I asked if this was it as had Jam over and was clearly the Cake that was left over from the afternoon.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our friendly staff. Our restaurant is popular with our guests and can confirm that the treacle sponge was freshly made. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Angel Hotel is right in the centre of the lovely town of Chippenham, with easy walking to shops, pubs and restaurants and with a car park at the rear. Our room was a good size with a warm, comfortable bed and a spacious bathroom. WiFi was free, easy to use and provided a good signal. The food was well-cooked, tasty and served promptly, even when our large party of 48 were eating at the same time. Drinks at the bar were fairly expensive but that is not uncommon in a hotel like this. The Angel is an old coaching inn with lots of history and character, probably with planning restrictions limiting the amount of change permitted. Bedrooms inside the main building reflect this, with uneven floors and fairly small windows. By contrast, our bedroom in the annex befitted the modern building that it was. The disadvantage of the annex was the dash across to the main building when raining. There are no lifts in the hotel but staff were on hand to carry heavy cases upstairs. The staff were all efficient and helpful and the young duty manager was on hand throughout the weekend, greeting us on arrival and ensuring prompt service in the restaurant. She even came to check that our departure went smoothly and wished us a safe journey. A few minor points needing attention were reported on departure but, overall, this was a very enjoyable stay in a good hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, comfortable bedroom and friendly efficient staff. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Me and my husband stayed for 1 night at the hotel on 30th September. When we arrived at 2pm to check into our room, we were told that it wasn't ready. At 3pm they said the room was ready for us and as soon as we entered the dust and dirt was clear to see! Thick dust on top door frames, so visible that you could see the dust hanging. Carpets and not been hovered and look old and dirty. The toilet had thick brown slime running down the sides. After finding this, we checked the bed, duvet and pillows. The pillows had big patches of dribble stains. This was the last straw! I went down to the reception to complain, and they came across as if they didn't care. The manager then came and said she would get her cleaning staff to clean the rooms. 2 and a half hours later they said it was ready. This was 5:30, bearing in mind the check in time was 2pm!! For £120 a night this is the worst hotel we have ever stayed and spoilt our weekend. The staff were unprofessional, constantly on their mobiles and were not interested in the slightest. Be warned DO NOT STAY HERE!!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive so I was sorry to learn about your comments. Our check-in time is "from" 2pm and dependent on operational resources and occupancy levels. We were sorry that there was a delay in you being able to access your room on this occasion. When you informed us you were going out we were not made aware you were in a rush to go back to the room. We also offered you a complimentary drink upon your arrival back into the Hotel. I have reminded our housekeeping team of the importance of ensuring that each room is cleaned to a consistent standard. In particular attention is paid to the top of the door frames. The toilet was a scale build up under the U bend under the water and not anything on the toilet itself. Having checked with my team and hand-over log we were unable to recall you mentioning any issues with our staff during the stay itself, or on check out by your daughters. On check out I understand you received a further apology from us, from the same member of staff with whom you dealt on Saturday and you confirmed that everything else was okay. I understand your daughters have re-visited the Hotel following check-out and following a conversation with them we feel we have been more than generous and adequately compensated you and your family. Thank you for visiting us and we do hope you will consider staying with us again in the future.

Room very clean and good size, however to reach the room we had to climb 4 sets of stairs, NO LIFT, in this day and age not acceptable, then the room, as you opened the door we were met with a blast of heat no matter where we looked we could not find any switch off point or thermostat, we were told later that apparently it was underfloor heating. Food wasn't bad, restaurant/bar service was reasonable. Overall thought the hotel was tired, could do with a major re-vamp inside, would we return probable not.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our clean, good sized room and good food. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed for a night a few weeks ago and really enjoyed it. The hotel is easy to find with plenty of parking. The room was large, tidy and clean and I had a great nights sleep. The hotel has a lovely swimming pool an other good amenities. Breakfast was nice but I would have preferred the buffet style of breakfast rather than ordering it, as they got it wrong. It wasn't a big deal and I would recommend this hotel for anyone coming to the area.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive and it was great to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, large clean bedroom and nice breakfast. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Paid £144 for a grubby room that should not have cost more than £70. Where do I start? Dirty tissue on the floor on entering the room, grubby tired old scuffed carpet, old bathroom in need of a refurb, old tired chipped furniture in the room, no mini bar, coffee sachets all decaffeinated, door key fob cracked and patched up with sello tape. The breakfast was ok (included in the price of the room) but no fresh fruit and the coffee was awful - watery and very weak. We asked for a cuppicino at breakfast but was was told we would have to pay extra for it!! What? At £144 per night, a simple cuppicino attracts a charge!!! And beware, a member of our party got a parking ticket for parking in the hotel car park - she had not realised she had to inform the receptionist of her car registration number! Don't be fooled by the nice exterior of the hotel - inside it is extremely tired and a little depressing

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, and I was sorry to learn about your comments of which we are currently investigating. We do not recognise your comments relating to the condition of the building/bedroom and do not advertise a mini bar being available. I was sorry to learn that a member of your party received a parking ticket. We have a number of signs advising guests that they need to enter their car registration details at reception. I am sure this matter can be resolved if the car-park management company are contacted and your situation explained. It was great to read that you found our breakfast to be satisfactory. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates.

Several buildings are blended around a quiet Gladstone garden. Car par is at the rear and it takes a few minutes to locate Rebeption at the Front. Rooms are comfortable. Restaurant and snack meals are good value. We were unfortunate in that the Receptionist was not welcoming and officious. We did not let that put us off. However, a 10.30 am phone call from the Receptionist on our departure warning us to be out by 11 am was abrupt and left us feeling we were a nuisance. WILL NOT RETURN.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, and I was sorry to learn that the welcome you received was not up to our usual high standard. It was great to read that you enjoyed the comfortable room and good value restaurant. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

I was really surprised that a hotel of this standard had rooms that were not cleaned properly. My room was in the old part of the hotel and very comfortable. The skirting boards had not been cleaned for months as the dust was clearly visible. The tea tray had not been cleaned from the last occupant but worse than this was that the bath had scum round the sides. I did sleep well as it was quiet. They mentioned that bath robes were available on request but it would have been nice if they were already in the rooms. Location is the centre of Chippenham which is what you pay for. There was a swimming pool, a nice courtyard area and parking. The reception seemed a bit temporary but it was an interesting historic building. I ate dinner and breakfast at the hotel which was of high quality. This hotel could be great.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you slept well, convenient location and complimentary leisure facilities! I was sorry to learn about your comments regarding the cleaning, these are currently being addressed with our team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

The Angel is one of the few hotels in the country we have visited for a second time. We returned for a weekend break as it is most convenient for visiting Laycock and Bristol as well as the town of Chippenham. Once again we found the hotel to be an excellent place to stay and this time being the summer it was most relaxing to just sit in the rose garden and enjoy the flowers and calm surroundings The swimming pool is clean is a gem and only a short distance from the rooms in the newer part of the hotel. The breakfast menu has a wide variety to choose from and the service was very efficient with the food arriving hot. We ate a very delicious an evening meal in the restaurant although the desserts were a little overpriced for the type of dishes offered. We had a ground floor room with a window opening on to the garden as opposed to a first floor room last time. Ground floor rooms have the advantage of not having to carry cases upstairs and if you also have a garden view that is an added bonus

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Thank you for visiting us a second time around, we were delighted to welcome you back to stay with us. It was great to read that you enjoyed our convenient leisure facilities, varied breakfast menu and relaxing rose garden! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

My arrival was not an auspicious start. I stood in reception for fifteen minutes while the only receptionist on duty was taking a very long and involved phone call. She didn't even have the courtesy to acknowledge my presence! Another guest was queueing behind me and in the end they went to the bar and asked for someone else to help. Eventually I was checked in and went to my room - which involved walking all the way back across the courtyard the way I had come in from the car park! Speaking of which, you need to register your car on a tablet in reception or you will get a parking ticket! My room was OK. It was on the third floor with a dormer window with very heavy curtains sort of draped onto a rail on the wall. It was not possible to fully close them because they had hooks hanging out at the rail end. There were many cracked tiles on the bathroom floor which didn't seem to be very clean around the edges. The bath, the basin and lavatory were all stained and looked like they could do with a darned good clean. The housekeeper obviously decided to either not replace or even wash used drinking glasses or else to wipe them out with a very dusty cloth. Likewise the coffee mugs. I do not think that this hotel ever actually replace these with clean ones because there is no lift so everything has to be carried up and there was no evidence of clean crockery when I did see the housekeeping staff. I made a point of manually washing everything before use. The shampoo, conditioner and lotion in the bathroom were only replaced once during a five night stay. A bit paltry if I may say so! I went for breakfast one morning at 7.00am (which is when they start although I would prefer it to be earlier). I helped myself to a juice and then sat and sat and sat. After being ignored for ten minutes I left without breakfast. I tried again the next day and was served. I asked for two rashers of crispy bacon and two fried eggs. I was given just one rasher and two eggs which were skidding around my plate in a sea of oil. Really, really greasy! Almost un-eatably so. I mopped the grease up with a paper napkin. I tried one last time and ordered again two rashers of crispy bacon and with two poached eggs this time. I again received only one rasher and two very under-done over-runny and very watery eggs. I can poach eggs better than that! My terms included breakfast but if I had paid almost £13 for it then I would have been very, very disappointed. The juice tasted watered down and the coffee (served in a cafetiere) was pretty awful and tasteless! The toast was fine. My advice is to book room only and grab breakfast at one of the many places just outside the front door! Considering the price of this hotel I think they could do better! The only really positive thing I can say is that it is convenient for the town centre.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I would like to apologise that you were kept waiting and I will be speaking with my team about acknowledging guests even if on the telephone. We have recently restructured our housekeeping team and are in the process of retraining all team members to provide a consistently fresh room. It was great to read that you enjoyed our convenient location. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Stayed here for a couple nights when we visited longleat and other places. Very nice hotel, get in nice grounds and in a good part of chippenham with the high street/ pubs and restraunts within walking distance. We stayed in their Lowden suite which was very spacious and cosy, the room had a tv with freeview as well as a I pod/ iPhone docking station. We had a bed and brekfast package, and the breakfast was of a very high quality and served by friendly staff, we didn't use the bar or order any evening meals or room service as the menu did seem rather expensive. The hotel also has leisure facilities such as a pool which we didn't use in the end as you have to Pay extra to use and for the size of the pool, we didn't think it would be worth using . Overall this hotel deffently impressed us alot better than other hotels we stayed at previously and would deffently wouldn't rule out returning in the future.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our delicious breakfast, good location and leisure facilities! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

This was the 2nd stop on our 15 day group tour of the UK. The hotel has a lovely décor and a tasteful old cottage feel. Very nice courtyard, lovely gardens and lounge areas. The room, however, was DUSTY, layers and layers of DUST. The carpet was old, dingy and dirty. It is apparent that the room had not been vacuumed/cleaned. There were toenails on the carpet and bugs by the window. There was a comment card in the room that I did fill out describing the dust and dirtiness of the room and I did give it to the front desk and personally spoke with the attendant. It was unbelievable the amount of dust/dirt in the room. Even the ventilator in the bathroom was caked up with dust. GROSS! The toilet was not flushing properly. I called the front desk and they sent someone right away (Florin). He was very nice and apologetic, but he said something about the toilet water wasn't "coming up", so he advised us to pump the toilet lever until the water came up, in order to flush. So every time we used the bathroom we had to "pump" the toilet until it flushed. What in the world?!?!?!?! I did not eat the dinner provided by the hotel for our group (I am a very picky eater and it's okay, I know this when travelling). Others in our party enjoyed dinner. Florin, again, was helpful in trying to find something that I could eat and was very apologetic, but I told him that it was okay. He seemed very willing to accommodate and sincere. Breakfast was your typical English breakfast.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn about your comments regarding the room cleanliness, we have recently restructured our housekeeping team and are working hard to ensure that each team member can deliver a consistently clean guest room. We have attempted to contact you to discuss your feedback further but I understand you are abroad. I have also spoken to our plumber and he was asked to change a siphon on a toilet a short time ago which required a part to be ordered which took some time to arrive at the supplier. It was great to read that you enjoyed our courtyard area, cottage feel and lovely gardens! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Check-in was efficient and friendly and reception was well signed as the rooms are separated from the rest of the facility by a lovely courtyard. Our room was spacious with every amenity except air conditioning which seemed a bit unusual for a major chain hotel. The restaurant had marvelous food and a great steak special on Thursdays! The hotel is well suited for exploring the region with Bath only a half hour drive and numerous family history sites in close proximity. Numerous coffee shops are less than a block's distance and there is a fantastic Indian restaurant immediately across the square! I suspect the hotel has gone through a recent management change or had some turnover due to the end of the school year as the staff seemed just a little inexperienced with some minor errors in knowing their product and the restaurant staff wasn't quite up to speed when we showed up for the first sitting at 6:30 on our first night. Subsequent nights the service was flawless and, as mentioned before, the food was first rate!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our spacious bedroom, good location and marvellous food! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

very nice hotel evening meal excellent breakfast freshly cooked staff very friendly and helpful beautiful town with plenty of tourist destinations close by staff helpful very polite and friendly food excellent

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our delicious food, convenient location and friendly team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Please book directly with us for the best rates.

Had a light lunch here which was excellent - good meeting place too. Selection of sandwiches, salads etc. plus the usual pub type favourites, although this is definitely more of a hotel than a pub. Good service and reasonable price.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

We were visiting Chippenham for the first time and decided to have Saturday lunch here, what a good choice. The menu had plenty on it, the hotel is clean, plenty of room between tables, staff friendly, food hot, well presented and cooked well. Could not fault anything wish we were staying longer as we would return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

Popped to The Angel for a quick lunch with our 3 young children today. The staff were more than accommodating and went out of their way to make us feel comfortable and relaxed even though the place was busy. I have been before and remember loving their chutney, since it wasn't on the menu I asked if it was possible to make me a quick sandwich up and they happily obliged. We all thoroughly enjoyed our meals and left feeling very satisfied. The Angel is the perfect place for a quick lunch in town. Would recommend the sweet potato fries, they really were amazing!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team. It was great to read that you enjoyed our delicious sweet potato fries! Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

Stayed 1 night with my partner. Requested ground floor room on booking. On arrival we were ignored at reception for some time while staff were dicuss in other matters. When we were finally greeted we were told that our room had been changed due to another guest needing ground floor without letting them know in advance. We were then given top floor with no lift. Offered a free drink at the bar but this was really inconvenient as my partner not able to cope with stairs easily. Room was very nice but only back of hotel veiew. Good town centre location. I went to breakfast alone and again was completely ignored fot at least 10 minutes. When I called waitress over she asked me to wait a moment and seated and took orders from several couples who arrived after me. Staff really do need better training.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed the nice room and convenient location. I was sorry to learn about your other comments. Where-ever possible we will accommodate specific guest requirements and I understand that your room was booked directly with Best Western. Unfortunately we have no record of Best Western making us aware of your requirements and we tried to rectify this with you once you made us aware. We were experiencing a particularity busy time which meant we had limited spare rooms to offer but we tried to allocate a room that would best suit your requirements. I have spoken with my reception team to remind them to acknowledge all guests arriving at the reception desk, even when serving an existing guest. Thank you for staying with us and we look forward to welcoming you back to visit us again soon. Please book directly with us for the most competitive rates.

We spent a comfortable night in an executive room, in the annexe overlooking the courtyard garden. The receptionist was very friendly and professional at check-in and our room was large with modern fittings. We didn't eat in the hotel as the restaurant was very quiet, but we walked in the wrong direction to find somewhere else to eat. We ended up at a very average Greek restaurant. There seemed to be more choices if you turn right from the hotel, rather than left. We also didn't eat breakfast as we were in a hurry. The swimming pool looked very small, but we didn't have time to use any of the leisure facilities, so can't comment on those.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed your modern, well appointed room and we are delighted to provide our guests with complimentary access to our health club. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon! Do book directly with us for the best rates.

Great service as always with very polite staff, this hotel is very clean and tidy we ate in the restaurant the food was cooked lovely and plentiful, can't wait to go back, we visit most Saturdays and now we can easily get a parking space

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We are a popular destination for lunch and I will pass on your positive comments to our chef and team. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

We stayed for one night. Were first shown to the family room but the extra bed hadn't been made up. When queried we were then moved to the correct room; both were nice big rooms but the decor was a bit dated and under the bed was a large amount of stuff that whoever manoevres the vacuum had failed to pick up. The toilet wasn't sealed at the base and there was a visible yellow pee line. Sat in nice courtyard for drinks but the young chap in the bar was hopeless. His attitude was poor and he put lemonade in my spritzer. The female staff on reception were lovely. Breakfast was a good meal but the coffee was pretty dreadful. Instant would have been better. The menu looked a bit pricey and not very exciting so we went out to eat. Comfy bed and not overpriced for room.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed your stay with us and I will ensure that our housekeeping team are reminded about ensuring every bedroom is cleaned to a consistently high standard. Thank you for staying with us and we look forward to welcoming you back to visit us again soon!

My OH and I frequently use The Angel for coffee when visiting town, and completely understood when they installed the parking cameras as the car park was a nightmare. However, I was upset to receive a letter saying we had not paid, and fining us £100 (reduced to £60 if paid within 14 days). We didn't have a receipt so thought we couldn't prove our purchase, and paid up. A couple of weeks later, I mentioned this to one of the wonderful staff, who went out of her way to find our receipt on the computer, and informed me I had made a mistake when entering my car registration. I then sent a letter to Parking Eye, along with the proof of purchase provided by The Angel, and received a complete refund - not even a reduction for 'administrative costs' which I had expected. Absolutely brilliant service from The Angel, who went out of their way to ensure that bona fide guests are not fined, but people who use the carpark for private reasons are. Thank you to the staff at The Angel who are unfailingly polite and helpful - and I have learned to always keep my receipt just in case.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you received a full refund for your parking fine and our staff are always happy to assist. Due to our central location our car-park was being used by non-hotel guests, which meant our guests had nowhere to park. We had no option other than to install the parking cameras to ensure our guests would be able to park whilst staying with us. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon!

I took my sister in law for lunch. The Angel is a very old building with new extensions. Very clean and nicely laid out restaurant in keeping with the old building, nice atmosphere for a light lunch. The food was well prepared and fresh, most enjoyable. The staff were very attentive and when we mentioned that the coffee was weak we were served a fresh pot, of good strength with apologies . Would recommend for a tasty lunch.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It was great to read that you enjoyed your lunch with us and we are proud of the pleasant atmosphere that our guests enjoy. Our team are always on hand to assist with specific guest requests. Thank you for staying with us and we look forward to welcoming you back to visit us again soon!

Stopped here one night and had a room in the older part of the hotel which I am glad we did as the room was a very good size with windows on 3 sides so plenty of light and the bathroom was a good size too. Although there is no air con a very large efficient fan was left in the room which was very much needed and appreciated. The hotel is in a great position for everything Chippenham has to offer and there are plenty of bars and restaurants close by if you chose not to eat in the hotel. The breakfast service was good although the portion size and variety of the cooked breakfast was a little disappointing when compared to the other aspects of the hotel, having said that when I next visit the area I shall most certainly book here again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient location and delicious breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I regularly meet business colleagues at The Angel due to its nice environment, especially of an evening. However, i have just received a £100 parking fine for the pleasure of a 2 hour meeting at 7:30 in the evening. I appreciate, having read Managements previous comments, why charging has been put in place, but why no obvious signage at the bar or any mention of this new system by staff when paying for drinks. Having rang the Hotel the lady I spoke to was very helpful and advised that she would look through the till receipts from the evening in question to locate and send me evidence that I was using the facilities at the time of the fine. But should this really be necessary when a simple mention of the new parking fines system by staff could save all this. Now I have to personally appeal (in writing) to the parking fine company and can but only hope that it will be cancelled, but who knows.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear Walientraveler, Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn that you received a parking charge when you visited the hotel recently. The parking system has been in since Feb/March and there are 9 signs in the car-park and also in the bar and reception advising guests of this. We didn't take the decision to install the ANPR system lightly, however we had so many complaints that people were unable to park due to people shopping in town or worse people parking and then working locally that we had to do something to rectify the issue. I believe the appeal procedure is stated on the charge letter, if you send them a brief explanation along with a copy of your receipt (as mentioned above) I'm sure they will look favourably on removing the charge as this shows you were using the hotel. If we can be of any further assistance please don't hesitate to contact the hotel directly on 01249 652615. We look forward to welcoming you back to the Hotel again in the future.

As best Western card holders we were upgraded to a large room with a four poster. It was very comfortable and clean..(perhaps the light coloured carpet would benefit from a shampoo..)The bathroom was modern and the toiletries and fluffy white towels were good. Several months ago I had asked for a single duvet and sheet and was very impressed to find them in the room. The staff were very welcoming and friendly and nothing was too much trouble. They booked a taxi for us and even rang to check it was on its way. We liked the garden space linking the old building with the new rooms and thought this had been well done.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our comfortable and clean bedroom, garden space and friendly team! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Group stayed 4 days on a cycling holiday. Nice big rooms at the back. No problem parking. Breakfasts fine. Right on the Market Sq. Good pubs - Buttercross, Old Road Inn. Good restaurants - Carabbean, Indian across the square, Italian across the river, Thia round the corner. Good cycling routes into the country.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient location, complimentary parking and delicious breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I will keep it brief...overnight stay, my birthday. GOOD... Lexi on Reception, pleasant, helpful, courteous, ideal person for the job. Room, in the older part, top floor overlooking main square, no problems, nice large, clean room. Small but pleasant pool. Food, evening meal and breakfast very good. BAD... could not get any sleep until the party music coming from the bear hotel across the road had ceased at 2am, which frankly ruined the day, as we were already tired from a long drive, but were kept awake by the thumping bass and very noisy revellers outside. Hotel was full, so we couldn't even move rooms, so disappointing.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities, large clean room and delicious food! We are proud of all of our team and it was great to read that you felt Lexi gave you a fantastic experience. I was sorry to learn about your comments regarding the noise we have spoken with the Bear Hotel and reminded them to be courteous towards their neighbours. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I've previously visited the hotel with no problems with the room. On this occasion my 4 night say saw no correction of the toilet flushing problem. It would seem the staff do not have the competence to rectify the problem.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. The toilet was fixed this week - we ordered a whole new system as they are not something you can pick up in Chippenham due to them being a specific Grohe item and not a cheap generic one. After the toilet was fixed it was tested multiple times and worked however we will revisit this again. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Broke the journey to London with an overnight at the Angel using TA as a guide. Very surprised this hotel is 10 yrs plus old. Modern - lots of light - great layout with garden courtyard and a top class swimming pool and fitness room. Our room 305 was spacious well equipped with a bath. The only things that stopped this being a 5 pointer was the evening meal £16.25 for Fish & Chips / NO and it did not have a lift ( you haven't seen what my lady can pack for a weekend ) all I could do to load that case in the car. Overall highly recommended and the girls on Reception even found me a Pub showing the Lions match at 8am ( the Brunel ) - happy days

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our modern Hotel, spacious room and complimentary leisure facilities! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I am currently staying at the Best Western Angel Plus Chippenham hotel. I booked this mainly because it was a Best Western which I have always had good experiences with and also because this hotel is pet friendly. I don't expect Best Western to be 5 star but in general they are always clean and have good service. I am totally disappointed by my stay at this hotel. It is very rare that I write a poor review but in this instance one is warranted. On arrival we could not get any parking in the car park. It is very small and was totally full. I was told to park in a car park next door (down street). I asked if I had to pay for this and was told I did. This is an hourly charge with a max of two hours stay, so what was I to do with my car then? I stayed in the car until a space finally became available. Not a good start. I had two rooms booked, one for myself and my husband and the other for my mam. There is no elevator in the hotel. One room was on the top floor and the other on the ground. The ground floor room was taken by my elderly mam as she could not climb two long flights of stairs. My room was a nice size. The decor was modern and no issues with that. However I do have an issue with the cleanliness of the rooms. The toilet in the room doesn't look like it has seen a brush in years, probably since it was installed. It is grotty down in it, brown to be exact. The two cups provided were stained both inside and out. We were given one packet of biscuits every day for two people.....great for figure! We used the glasses provided in room every day, and every day after the room was cleaned we had to wash our own glasses as they were left dirty beside the bed. One day the towel provided was stained. Needless to say we threw that on the floor and shared the other towel between us. We made coffee in the room on the first day (after washing the cups well!) and the next day the sugar was not replenished, so tough if you need a second cup during your stay and take sugar, as there was none provided. The second day when we returned there was a long black hair hanging off the edge of the bath....not ours as we dont have long black hair! We were staying for 4 nights. On the second day we left the hotel at 10am and returned at 4pm to find the room was not cleaned, even though we hung the 'make up room' sign on the door. I rang housekeeping and they said they would clean it then. I had to go sit in reception for 30 mins with our pet while they cleaned it. Housekeeping said that the checkin guest rooms takes priority. But that night the carpark wasnt nearly full and I would say according to the number at breakfast the hotel was far from full, so not sure why our room was not prioritised. The second room although a better experience was still not cleaned well and hair was left in the bathroom from another guest. I complained to reception on the 3rd morning about the cleanliness of the room. All she said was 'did I mention it the day before', which I said I didn't, so she said she would mention it to housekeeping. Needless to say nothing much improved on day 3 apart from the glasses being washed for us ....thank you!. The toilet is still brown and grotty. Not sure if they cant afford a toilet brush! Surely there is a housekeeping manager that oversees the rooms to ensure the standard is maintained? Breakfast is OK, nothing amazing. Buffet is pretty poor/basic, just some cereals, no prunes or anything out of the norm. Hopefully you are not in a hurry though as it took 30-35 mins to get a fry served to us, by which time the toast was stone cold and the coffee to. They must have had to go to shop to get the contents before they could start cooking. They were not even busy. Just a few tables in use when we were there and several waitresses present, so no excuse for taking so long. The hotel is OK but very poor on a number of fronts. I wouldn't recommend it if you have a choice. We moved from Best Western Crudwell to this Best Western due to lack of availablilty for the remainder of our stay at the Crudwell Best Western. The Best Western Crudwell is much older hotel, but was a fantastic stay and the staff could not have done enough for you. They were truly amazing and have perfected the customer relations piece. Pity about the Chippenham Best Western. I am not sure how they got 'Angel' and 'Plus' status, but they need to work on their housekeeping and overall customer service. This is the first time I have stayed in a 'Plus' Best Western, so was truly disappointed. Even mentioning to reception that I was not happy didn't improve anything! Its like they just couldn't care less. On a positive they have free WIFI and it is not bad, but you have to connect every day. No big deal. They also have a small pool and gym, but I didn't use these. The other plus is that they are pet friendly which is great!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive. It was great to read that you enjoyed our complimentary WI FI, nice sized and modern bedroom. comfortable king sized bed. We are currently focusing on our food quality and will ensure that your comments are passed onto our team I was sorry to learn about the housekeeping issues you experienced in your room, this is not our normal standard and I was surprised that these issues have happen as the maid who cleaned your room has been with us for some time and is not someone who previously has been a concern. Please rest assured I will be spot checking bedrooms more frequently myself and will discuss this again with the Maid and Head Housekeeper. I have also asked my Head Housekeeper to keep a closer eye on the member of staff who cleaned your room to ensure that basics such as the hovering are not missed, furthermore I will be discussing your comments with the staff member concerned ASAP as this is obviously not the standard we or our gusts would expect from the hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

We telephoned the hotel and got a better deal than through internet companies. We stayed for one night, we arrived quite early but we're able to check in. Very pleased with the room and the setting was great over looking the pretty garden. Comfy bed, and well equipped bathroom. Didn't use the pool etc but looked ok. We had our dog with us and unlike some hotels were not charged for his stay. We had to sit out side for breakfast as we had our dog, which was fine and the staff were more than happy to serve us for tea and coffee, cooked breakfast etc. We were very impressed with everything and will certainly return.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our comfortable setting and comfy bed. We are delighted to welcome 4 legged guests too us! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

My husband took me out for lunch today as he knows how much I have usually enjoyed the plaice fillet. Well, not today, unfortunately. It was bland with a strange creamy colour. Usually, it's white with a fresh fish flavour. I did eat about half of it, but was concerned that it might be off, so I sent it back. The chef said, that it was alright, but it was just the way it was prepared. As I was still hungry I ordered the carrot & coriander soup to replace it, but was told as I had eaten half of the fish, I would have to pay for the soup as well. I would have expected as a gesture of courtesy and to ensure customer satisfaction, not to mention repeat business, that they might have offered me the soup free of charge. However, when the soup arrived I could not believe it as it was so unpalatable, i.e. hot and peppery, I was unable to eat it. I can't help thinking that the chef deliberately over-spiced it as I had complained about the fish tasting bland. It's such a shame as we have been lunching at the Angel for the last 14 years and always enjoyed the food and the service. Unless things change for the better, we will not be lunching here again and we will certainly not recommend it to our friends and family. Yours, sincerely disappointed and upset.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to visit at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Thank you for your valued custom over the past 14 years, it is always nice to hear from returning guests. I was sorry to learn about your comments and would like to apologise for the way it was handled. Can you please contact me so that we can rectify this, we never charge for both dishes and I will investigate this further with my team. Thank you for visiting us and we look forward to welcoming you back to the Hotel for lunch again soon. Damian Kaye - General Manager

Stayed 3 nights. Booked late so expected basic room but pleasantly surprised. Room was large with adequate bathroom. All usual facilities. Room serviced, towels changed, hospitality tray and toiletries replenished daily. We were on ground floor facing courtyard which was busy but never noisy at night. Pool too small for a decent swim! Very conveniently located hotel. Staff very pleasant and helpful. Would definitely stay again.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room, convenient location and friendly team! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed here 50 years ago, on honeymoon! Won't stay again though. Bedroom OK, but bathroom very tired, and grubby. Needed thorough deep clean. Reception not particularly welcoming either, not helped by its location. Did not eat here so can't comment further. Charged for breakfast although we did not have any. Included in price given on Booking.com. therefore "can't be changed" said receptionist. Customer service we experienced left a lot to be desired.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Congratulations on celebrating your wedding anniversary and thank you for choosing to stay with us again. Our clean and modern bedrooms are well appointed and I was disappointed to learn about your comments regarding the bathroom cleanliness. I have reminded our housekeeping team to ensure that all of our bathrooms are cleaned to the same standard. Your booking was made through a third party and as stated by our receptionist is unable to be changed. It was great to read that you enjoyed the spacious room, comfortable bed and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Stayed here the 1 night and on arrival found the carpet in the bedroom wet from heavy rain that had come in through a window that had been left open. Towels were quickly brought to mop the window ledge and, not wanting to cause a fuss, we said that would be fine. The room was very cold and my wife rang reception to say we could not get the heating to come on in the bedroom. (I had been taken ill in the afternoon with a fever and had to return to the hotel) we were told as it was summertime the heating was turned off in the hotel. - 20th May and pouring down and cold outside. We were told a heater would be brought to the room and that they would try and get the heating on. This was done and the room began to warm up. We had room service in the evening as I was still not feeling well. The sandwiches were very fresh and the staff that delivered them were bright and courteous. The following morning I was feeling much better (heating came on) so we went down to breakfast. We stood in the breakfast room waiting to be seated, one of the staff saw us but did not acknowledge us or make any attempt to show us to a table. We ordered bacon, egg, hash brown and mushrooms off the full breakfast menu. This arrived, one slice of bacon, mushrooms that were definitely not grilled and not a very appetising looking plate. The food was obviously not freshly cooked and not hot. There reception staff were quite young with very little customer relation skills. They need more training in making guests feel welcome, a smile goes a long way! We paid £150 bed and breakfast which was extortionate for the quality of the hotel and the service provided. Will not be returning.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for your comments regarding the room service. I was sorry to learn about your comments regarding the room upon your arrival, however we worked hard and quickly to get these rectified for you. I am glad that you felt better the following morning and can confirm that our breakfast is freshly cooked. I am investigating your comments regarding the quality and customer service. We feel that our pricing is reflective of the local area however we do constantly review it. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

Double room in the new part of the hotel. Comfortable king size bed. Shower in bath needs upgrade. Two flights of stairs to get on 2nd floor, difficult for infirm, other rooms may be better suited. Food average, could improve by cooking vegetables longer, adequate portions. Chicken OK but undercooked. Fish was always the best choice. Staff excellent, very helpful and attentive.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable king sized bed. We are currently focusing on our food quality and will ensure that your comments are passed onto our team Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

We travelled to Bournemouth for Christmas from the West Midlands and stopped over in Chippenham to visit friends. Spent the night in this superb hotel. The rooms were spacious, well equipped and spotless. Very comfortable bed. Staff were superb and the food was excellent. There's an excellent, peaceful courtyard to take a drink or have a read.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room, comfortable bed and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed 1 night for a family reunion. Hotel appears to have been refurbished, and I must say, of all the competitor hotels in Chippenham this may be the best option in my opinion. The Angel is in a great location in the centre of town. Close to banks, shops, restaurants etc. as well as scenic Castle Combe. There is parking at the rear for paying guests and on check in you must enter your license plate on the keyboard. Security good. Check in staff friendly. We did arrive a little early and unfortunately our room was not ready. I had trouble getting on the internet and requested help from reception. They advised it is an ongoing problem but did offer for me to come back later to reception and they would call their provider to assist. I chose not to do this. Our room was quite large and in the older section of the hotel and on the 1st floor facing the main street and directly over the front exterior balcony. We had no issues with noise other than the front window was whistling a bit. The in room safe batteries had to be replaced but it was done quickly and efficiently so no major inconvenience. The bed and furnishings were good, linens good quality too. The hotel closes the front doors in the evening, maybe midnight, so if you need access you need to ring the bell and the night staff let you in. This was not a problem. There is a pool however we did not use it. It was visible from the corridor in the hotel so not very private. The breakfast was not good. It tasted like processed. The scrambled eggs were wet and did not taste like real eggs. The mushrooms tasted boiled rather than grilled. Not enjoyable at all. They did have cereal, pastries etc as well as juice, tea and coffee. Table service was extremely slow, Saturday morning, and I had to go look for a server to take our order. Other than that they were pleasant enough. I felt the price we paid was quite high for what we got, but given the competition, and perhaps the area, it was to be expected.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our convenient, central location and recently refurbished bedroom. We do constantly review our pricing and consider it to be reflective of the local area. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Booked for 4 of us to stay here. We had two extremely large double rooms, with bed settees, so plenty of space for 4 friends. The rooms were the only two at the top of the stairs so felt that we had our own suite! B&B was £55 pp, and the breakfast was Excellent! A cooked breakfast, cooked to order, with tea/coffee/juice and pastries, cereals, fruit etc, buffet style. Excelent value, we felt, however, there was not much else to do in Chippenham! The pool was nice, a little small, but adequate for our needs. Lovely quiet rooms, would definitely recommend!

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the spacious room's, excellent breakfast and complimentary leisure facilities! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Lovely hotel in good location. Large comfortable and spotless bedroom. Pet friendly, allowing our dog to stay. Lots of restaurants and shops immediately next to hotel. Charming patio garden. Staff very friendly. Stayed to visit Badminton horse trials which was about 20 mins away.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable and clean room. We are proud to welcome 4 legged friends to the Hotel too! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I was also part of the coach party spoken of in previous reviews. I found the Hotel room comfortable and roomy although it was very hot at night and the Windows could only open an inch or two as we were on the ground floor. It was very quiet which was surprising given the location of the Hotel and that our window faced the car park. The staff were very friendly and accommodating. The thing that let the whole weekend experience down was the quality of the food. I ended up having very little to eat over the weekend as the food was not good. I had the prawn cocktail on the first night and it had absolutely NO taste whatsoever. It was like eating water. They brought me some extra lemon to try and give it some flavour. This was followed by cold beef and cold Yorkshire puddings. I was served first at a table of six and had to sit for ages waiting for the others to be served and then for the vegetables to arrive. The beef was very tough and the meal was returned to the kitchen but the replacement meal was no better, still cold and on a cold plate. The next night I ordered the mackerel pate and the fish thinking that was the safest option. The pate arrived with two of the tiniest pieces of Melba toast, not enough to put the pate on, and the fish was again absolutely tasteless. I had ordered the fruit salad which promised to be fresh and all I got was a plate full of chopped apple. I think something really needs to be done when serving food to a table. Everyone should get their food at the same time and it should be hot. The staff were apologetic and did what they could to help but if the food is leaving the kitchen cold and tasteless then there is little they can do. The Hotel was very nice but the food let the weekend down. I spoke to other members of the party and many had the same experiences with the food.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable and spacious room. I was sorry to learn about your comments regarding the food and we are currently focusing on this area of the Hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I was one of the walking weekend group about whom there is already a review and I agree with everything said. Nice hotel, conveniently located and tastefully presented with pleasant and helpful staff. Bedroom was well furnished, clean and comfortable although as a twin room it seemed churlish to have only one packet of biscuits and one hot chocolate sachet. Wifi was good and the only downside was that noise was discernible from adjacent rooms and the outside corridor but didn't disturb our sleep. Bathroom adequate, and although it didn't really have an impact upon our stay there were many cracked floor tiles and the sink plug hole hadn't been cleaned properly for quite some time. Bar quite expensive, but then what hotel isn't these days? Food was similar to a couple of the other reviews already here. The rationale on the dinner for our big group was to deliver similar meals (we had pre-ordered) to each table and then other choices in turn, meaning some people had to wait a few minutes until all at the table were served and then a further wait for the vegetables. My roast was so cold, despite being on a hot plate, that after one mouthful I asked for it to be re-heated. A new plate was then supplied, but the food was again only luke warm and had been put on a cold plate and it again went back! The third attempt was successful, but by that time the vegetables were decidedly cool but I put up with it whilst my partner hardly eat anything at all. The whole table thought it a poor way of doing things. Of the food, the beef was very chewy and my starter of soup was sadly lacking of a tomato taste whilst the prawn cocktail delivered to my partner (and some of the others) was the most tasteless I have come across ( I tried it) and I am told the plaice dish was much the same. The fruit salad was 'fresh' but although there was the odd piece pineapple, orange and mango, the majority of it was apple and seemed a bit of a cheap way of doing it - perhaps I was unlucky in my serving, but I overheard another of the party asking for an apple free plate? Breakfast was quite good, although on the second morning we had to ask someone to take our order when despite having a reasonable number of waiters/waitresses they were all frantically clearing away tables. Once ordered the food was hot and quickly delivered. I suspect being in a large group in a separate dining room may have lead to the quality being suspect, but I feel sorry for any wedding party who suffered similarly. What is wrong with serving one table at a time so food is hot and everyone is able to start together? Perhaps the management need to attend to a few things, but I would go back if I needed accommodation in the area?

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. I was sorry to learn about your comments regarding the food experience in the Hotel, we are currently undertaking retraining in this area of the Hotel. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates.

I arranged to take 52 ramblers here for our annual walking weekend, lovely hotel, very friendly staff, small indoor pool was very welcome on returning from a walk, this hotel is in a perfect spot for exploring the beautiful countryside, or visiting nearby Bath. Shops, bars & restaurants are all within walking distance.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

The hotel and staff were very helpful and friendly. The only disapointment was the leisure facility where there is a fitness room and small pool however as there is lots of walking routes and historic sites I managed to see some sites and chill off in the pool. Overall and great place to stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Held our annual awards dinner here tonight. Great to have a private room. The staff were very helpful and attentive. The food was by and large great. Any small difficulty (one of our members was unhappy with his dessert) were swiftly rectified. Well done to Balint (duty manager) and the staff team. We will definitely return as a group next year and as individuals throughout the year

LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience and it is always nice to welcome back returning guests to us! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for choosing to hold your awards dinner with us, we are a popular location for meetings and events. I will pass on your positive comments to Balint and team regarding how well the event went. Thank you for visiting us and we look forward to welcoming you back to the Hotel again in the future!

Had Sunday lunch with my disabled sister. Starters was a rather tasteless carrot and butternut squash soup. Main course was meant to be topside of beef and vegetables....the beef was chewy...very poor and the vegetables were undercooked. The desert was, well you cannot get that wrong it was fair. I now find that I've have been issued with a parking fine for dining at their restaurant.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear ChristopherStourton, Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our Sunday lunch is very popular and I would like to apologise that if you felt on this occasion it wasn't to our normal standard. I will personally speak to our butcher as our roast beef is very popular and generally receives very positive comments. I was sorry to learn that you received a parking charge when you visited the hotel recently. If you have a receipt there should be no issue with you appealing the charge as they will accept the receipt as proof you were using the hotel at the time the fine was issued. If you don't or someone else paid please contact us on the number below and we will try and retrieve a copy receipt from our system for you. We welcome all guests to the hotel no matter how much or how little they spend, in fact we are not charging anyone to park whether it's simply for a cup of coffee or to stay the night all we are trying to do is free up spaces for customers such as yourself. We didn't take the decision to install the ANPR system lightly, however we had so many complaints that people were unable to park due to people shopping in town or worse people parking and then working locally that we had to do something to rectify the issue. Unfortunately we are unable to simply cancel the charge on your behalf unless it was issued in contradiction to the agreed process which as your number was not entered isn't the case. However I believe the appeal procedure is stated on the charge letter, if you send them a brief explanation along with a copy of your receipt (as mentioned above) I'm sure they will look favourably on removing the charge as this shows you were using the hotel. If we can be of any further assistance please don't hesitate to contact the hotel directly on 01249 652615. We look forward to welcoming you back to the Hotel again in the future.

We stayed here for two nights in Easter, we booked a superior four poster room. You can park on the carpark for free you just put your car registration into the iPad at the front desk which is very clear. On arrival the reception staff were very friendly and helpful. Our room was beautiful, we stayed in the Lacock suite, four poster bed, separate bathroom just down the steps from the main room by the door with a roll top bath, and separate shower cubicle, shower was a little luke warm but had a very hot bath on one of the evenings. We were informed prior to our stay that on the second morning there would be no hot water from 7am so we were given access to another room in the building to use the bathroom on that morning which was no problem and all sorted out in advance. The room had a separate living room area with sofa, flat screen TV, welcome tray, there was lots of furniture in keeping with the style of the property, huge wardrobe with an ironing board, safe etc and the huge four poster bed was very comfy. We didn't have breakfast on either morning as we go to Jolly's cafe round the corner and one on the High Street just down from the hotel. Good value for money for the four poster suite, weren't disturbed by anything during our stay and this is the second year in a row we have stayed here during our Easter visit to Chippenham.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience and it is always nice to welcome back returning guests to us! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed the comfortable bedroom and our friendly team. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

If you are looking for a budget hotel for a one or two night stay and want to be close to Bath this hotel will probably suit your needs. Our room was in the newer part of the hotel with very uninspiring décor and furniture. The bathroom was desperately in need of a complete makeover and the shower was barely adequate. The bed however was large and comfortable. There was an outer door to the corridor where our room was which required a key. The door constantly banged every time someone used it and the occupants of the other rooms managed to bang their individual doors too. So well into the night and early in the morning we were constantly disturbed by the various doors. On the first morning for breakfast we had to move tables because orange juice had been spilt over the chair and the staff hadn't had time to clean it properly. Elements of the cooked breakfast were okay but the bacon was so undercooked it was not edible. On our second morning a male member of staff was very reluctant to take our breakfast order despite us asking twice. Chippenham is a market town but there is nothing really to see however we did find a very good pub called the Gladstone Arms where the staff were very welcoming and the food was excellent.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear Richmond238 Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the comfortable bed. Based on your feedback our maintenance team have checked all of the corridor doors and I have asked Chef to revisit the breakfast standard to ensure all guests receive a consistently positive experience. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

Shame about the rude staff. Unfriendly. Decent sized room, cold but luckily the heating worked. Bathroom clean. Close to shops (central) Didn't use the pool/gym but it looked okay. Didn't try any food due to some reviews.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear Guest, Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the nice sized room, clean bathroom, central location and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and I was sorry to learn about your comments. Due to recent feedback we are undertaking staff assessments to ensure corrective training is given to those not providing service to the expected standard. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham.

Arrived on Easter Sunday at about 700pm the receptionist did not automatically ask us if we want to eat but when I asked said we could just go in the restaurant as it was not busy.when we went in about 7.30 the man who greeted us was not happy we had been told just to come in and demanded to know who had told us we could.this was in spite of the fact the restaurant was nearly empty.when we sat down one of the other diners was returning food he was not happy with.this worried us but our food was ok.the staff were offhand however and my crumble arrived without the advertised icecream. This was delivered without a smile or an apology.when we returned to our room we were dismayed to find the tv would not work.the duty manager tried to fix it unsuccessfully.he was actually very nice and offered us another room.we did not really want to change so late and he said an adjustment would be made to our bill.when I attempted to run a bath after he had gone there was no hot water. We were very upset.i rang the receptionist again and she seemed to think it was funny and actually laughed.i asked to change room but she said she would contact the manager.she then rang back to say he was checking the boiler.we then heard nothing more.i checked the water about half an hour later and it was working.next morning the manager asked if the water was ok.he said he had found nothing wrong and assumed a lot of people were using it.he said he did not ring us because he thought we might be asleep .we accepted this and went in to breakfast.literally as soon as we were seated we were asked if we wanted coffee and toast.we were also asked to order hot food.when my wife politely said she needed time to choose the waitress was very annoyed and went off.she then returned and dumped the coffee and toast and turned to leave without taking our order and I had to call her back.by the time our hot food came the toast was cold and hard.the scrambled egg was completely inedible due to being drenched in salt we could not eat neither could our neighbour.the same manager was in the restaurant and I told him so they did not serve it to others.he did offer to get us something else.when we checked out I asked the sam receptionist who had been on the night before about the promised refund.she said refunds were not cash but she could offer us a free cup of tea. This was just after breakfast.looking at recent reviews other people have had similar problems with staff attitudes.i hope the general manager takes the appropriate measures to remind staff of the correct way to treat guests.this is a shame because the building and our room are nice.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Dear CleethorpesGtfcfan, Thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I understand you have also completed a Best Western Feedback form which has been answered and dealt with to your satisfaction. Thank you for staying with us and we look forward to having the opportunity to welcome you back to the Hotel on your next visit to Chippenham.

Only one night at the Angel, reception staff was very friendly and offered advice on local restaurants, I was looking to enjoy a late dinner at one of the local Indian restaurants, on reflection I should have taken her advice. The room and facilities were as expected, clean, comfortable and the gym was not busy when I used it 18:00 to 19:00, only one treadmill but it was free at that time, a couple of cycle and rowing machines and of course a pool. Staff at breakfast were welcoming and offered a varied breakfast, I opted for a couple of poach eggs done just as I liked them, a good selection of cereals, fruit, fruit juice and so forth, all in all a good start to the day. Would use again when in the area.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience, if staying for business or leisure. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you enjoyed our complimentary leisure facilities and excellent breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Arrived here for a business meeting, we found the senior staff rather unfriendly and had an attitude difficult to describe, I suppose the word would be arrogant, this didn't create a very good impression at all, the younger staff didn't smile or interact with customers, we as a group felt unwelcome , very disappointed.

The hotel is quite nice and fine by general standards and the majority of 'grown up' staff quite pleasant and accommodating (apart from the elderly night porter which I'll come onto shortly), but some of 'the children' employed here trully need training about how to interact with guests and not treat them with the disdain shown to myself and my colleagues during my recent four night stay. We had a group meal in the restaurant on our first evening together. The restaurant was otherwise empty but it took almost two hours to serve a group of eleven people two courses. The food overall however was fine. Due to the delays we pre-booked the next night in advance. Seven of us for 7.30 and two at 8.30. This really threw them! On arriving at 7.30 I asked the young waitress if the tables could be placed together as they had been the previous night. Again the restuarant was empty. She gave me such a dirty look and said "But you are all arriving at different times, how can we?" I advised her differently and she simply shrugged, turned her back on me and walked away. Disgusting service, we put the tables together ourselves helped by one of the male waiters who although quiet, was OK. When we did get seated we discovered there had been a mistake (theirs) about some of the orders and once again the young waitress treated us all with the utmost disrepect, like it was our fault and we should just put up with it. The food was also, on the whole, pretty hopeless. Cod in batter which was all batter and luke warm chips. Chicken and tarrogan which I had enjoyed the night before was a different dish and nowhere near as good. The fish pie contained mussels so should be labelled seafood pie and in one case was still cold in the middle. Soup with no bread, the list goes on. Awful. The young reception staff also look down their nose at you, I advised one that I would be leaving early the next morning and asked if there would there be someone at reception to check me out. Without even looking up she simply said, "the night porter". Customer service? What customer service. And as for the night porter: I duly arrived at the reception desk at just after 4.30am. The elderly night porter arrived and had obviously just woken up. I said hello, apologised for the early start but as I had a long journey I wanted to miss the traffic. He just ignored me. I stood and waited to check out and he said, "Room number?" He then wen't on to print off a sheet and advised me that I owed over £90.00. I advised him that the bill had been settled my my organisation to which he said OK, but he still needed to print off the receipt which he did so and asked me to sign. I asked why to which he replied, "Just sign it". Ignorant, rude and with no customer service skills at all I should have told him what to do with it! The room was comfortable, the room service staff cheerful and very polite, the other hotel staff could learn a lot from them. Otherwise, there is very little to recommend this hotel and I stay in a lot of hotels over the course of a year. Premier Inn staff are far more accommodating than the kids and night porter they employ at the Angel. Not recommended

Always stay here when visiting family in the area,the service and friendliness of the staff is always first class. Checking in and out is efficient and the new parking system seems to work well. The rooms are well maintained and comfortable and provide everything one needs ---- the biscuits are very well received!!! Here's to our next visit

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It is always nice to hear from guests who choose to return to stay with us! It was great to read that you enjoyed our friendly team...and biscuits! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

I booked the hotel on line, the rooms were pleasant and clean we had organised a cot which was set up for us. The restaurant is a bit basic and the food is very average, however the staff are lovely and very helpful, it was overall a good place to meet up.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN PLUS Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Our restaurant is very popular with all of our guests and I was sorry to learn that on this occasion you felt that it was average. We offer a varied menu that is suitable for all tastes. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!

Stayed here as we were visiting family nearby and were very pleased with this 3 star hotel. Room was large and overlooked the garden, was very quiet despite the very bad weather, car parking was no problem and staff were pleasant and helpful. One downside was the stairs to the room which needed to be cleaned more thoroughly. Will certainly stay here again

I was amazed by the comfy and cozy old fashion style at this hotell. Very english?? but when you see the garden early evening in the autumn with colored leafs and it's also the first thing you see when you go outside in the morning...it just gives you a good start for the day?? Very nice rooms with good size. Tub in the bathroom - perfect after a long day. Small conference rooms but it works great for a small group.

This hotel was a great value alternative to the hotels in Bath. A quick walk to the train station and direct into Bath. Lots of nice places with Cotswolds on the door step near the hotel. Ate in the restaurant, the breakfasts were also good. Room was compact and quirky, but clean and nice. Staff were friendly and would stay again.

We have stayed at this hotel three times, it is a lovely hotel, has a proper old English feel about it, with a foot in the 21st C. On our last stay, we booked the executive room, however sadly the radiators were not working, HOWEVER, the staff went above and beyond to ensure we were looked after. Offered us other rooms, sent up portable heaters, coffee and drinks, now although you are thinking, of course they should, but really could not do enough to ensure we were comfortable and enjoyed our stay and it was not too much trouble. Proves great customer service is worth it's weight!

This hotel on first view was very good, although we entered from the car park which is the rear of the property, very modern. We were a coach party of approximately 50 the majority being older people and in some cases lacking in full mobility. We were told to stay on the coach until a member of staff issued our room keys. We sat for approximately 20 mins before anyone came, even though they had prior warning of our estimated time of arrival. The rooms were clean quite spacious, complimentary toiletries and drinks facilities,i.e.t.bags, coffee etc., We were told where our evening meal would be, in a private side room at 7.00p.m. we were served with a three course meal which was very nice. Drinks at the bar were extortionate. On Saturday morning the breakfast was absolutely chaotic, the staff were slow, no-one appeared to be taking orders and when they did everything was served wrong. Drinks and toast was ordered and a full english, however the full english arrived way before the drinks and toast, some breakfasts on other tables were being placed on tables when people were still on cereals, so when people got to their cooked breakfasts were cold. A couple of tables asked 3 times where there food was and must have been waiting at least half an hour. Everyone was complaining. Our evening meal was served in the breakfast room and it turned out to be a complete debacle. Starters coming out the kitchen 4 at a time with huge gaps between each. Main courses coming out cold and people were eating them without vegetables even though repeatedly asking where they were. It was almost like a 'sketch' from 'Faulty towers' people were complaining all over the room. Breakfast was a repeat of Saturday chaotic. There seemed to be no management lead at any of these mealtimes and young staff trying their best although only 2 or 3 of them. It can only be described as chaotic debacles each time. I am afraid that only management can be to blame. Dis-organised management leadership is the only way I can describe this experience, I do know that our trip organiser did make a complaint on Saturday morning but no improvement, infact things got worse., The organiser was not offered any form of recompense.

There are both positives and negatives to this hotel but unfortunately there are more negatives! I'll start with the positives. -Nice comfy bed -Good location and easy to park -Good price -Nice breakfast Negatives: -The bathroom wasn't clean. There were lots of little hairs in the bath and on the floor which definitely didn't belong to us. -We went swimming and the water in the pool was cold. The changing rooms were also really dirty and smelt bad so we ran up to our rooms to get changed instead. -We went to the hotel restaurant to see if we could book a table and they turned us away despite the dining area being completely empty. They couldn't accommodate us because there was a wedding on which was taking priority so we had to find a restaurant elsewhere. We weren't told about this when we booked the room. -To get from our room to the front of the hotel we had to walk through groups of wedding guests who were standing in the courtyard drinking and smoking. It felt like we were invading their wedding and they didn't look too impressed to see us either. Perhaps if we'd stayed another day it would have been better but I wouldn't recommend staying when there's a wedding on as if you're not a wedding guest you're not a priority to them.

Had a two night stay in a great room. Friendly staff and good variety for breakfast at a reasonable rate. Our room was massive and the sofa bed for the kids was not bad at all. Even with the sofa bed we still had 3 addition seats so we were very comfortable. Only negative was the room was a little cool and we could not get the radiator to come on.

The hotel was everthing you would expect. I called the hotel to make the reservation and informed them I wanted a twin room. this was not available and was given a family room with a sofa bed. This was not made up on my arrival although but a quick word and it was sorted. But unfortunately this was the most uncomfortable night sleep I have ever had and had.

First the good. Excellent food. Good clean rooms and 99% of the staff are wonderful. I have stayed here more than five times on business (not by choice) this year. On checking out on the previous visit my colleagues and I were asked to pay "over your budget" costs. We explained that on two nights we ate elsewhere and our budget was a rolling one so there was no chance of us exceeding the limit. The receptionist was adamant we had to pay so we did. On inspection bottles of wine and dinner were placed on our account falsely. We received reimbursement on our next visit, however this time we ate solely at the wonderful Wetherspoons one hundred metres away and a quarter of the cost. Yet again on checking out I was told I was over budget, in a fraternising and sarcastic manner. I queried this impossible anomaly and pointed out two times twelve is twenty four, not thirty seven. I was handed my money back with another sarcastic comment. Check your bill.....ESPECIALLY if you are on expenses. You may get a shock.

Having stayed here twice in the last year,its difficult to find any faults with this hotel, the service is good, the restaurant is excellent, for breakfast and Lunch. And ground floor bedrooms available for disabled persons like myself.Well done. Indoor swimming pool available for use by guests.

Not much a business traveler really needs; ease of parking, solid internet access, comfy bed, good bathroom facilities and Sky Sports. Well at least the bed was comfy. Parking is a joke. A Town Centre hotel with no controls over its car park? Multiple times I returned and there were no spaces and in fact, cars were abandoned pretty much anywhere. Shoppers, hikers and office workers all seem to be drawn to the free parking. Tough luck hotel residents. The internet was fast, but, it dropped every 20 minutes consistently. Whether this is intentional to prevent streaming I don't know, but it made working there impossible with VPN and other services that need 'constant on' bombing out. It's a hotel of 2 halves. The new rooms in the stable blocks and the old rooms in the main building. Unfortunately I was in an old room. There was virtually no water pressure at all. The cold taps were a trickle and the toilet could only be flushed (literally) once every 10 minutes. At least I could relax and watch football....Nope. The advertised Sky Sports was not available. Couple of other items: If you want a quiet night, do not have a room at the front of the hotel. The noise from the Live Bands in the pub next door is not conducive to sleeping; in general the high street is a noisy place until well after midnight. The bar has shoddy service; often long waits for anyone to appear and then indifferent bar staff serving vastly over priced drinks. I completed the hotels feedback card "Moment of Truth" after my first night but got zero response from the Management. Unfortunately there is very little choice of hotels in Chippenham so on my next trip I will be forced to choose between a longer commute or the 1970's B&B that is the Angel.

Stayed one night. Staff exceptional, but did not eat there. The room that we had selected, two adults and a child (but no child with us) was excellent. Bed was a super king and v comfortable. You could nit pick in terms of grouting around the shower, bath plug off lead or signs of condensation on windows BUT do not let that deter you. Central area wonderful with the trees and as a smoker that was ideal. Bar service excellent especially as we wanted to 'go off piste' at about 2230 in terms of a food requirement. Will stay again.

I am not a fan of Best Western due to past experience but this hotel was excellent from the extremely friendly and welcoming receptionist to the large room itself. There was a wedding reception on which I no way disturbed us. Our room was large and pleasant and the bed extremely comfortable. The bathroom was fine.( the grouting could do with a refurb) .

Good hotel with a nice feel to it. Courtyard area is very nice. Bar area is good. Breakfast is part buffet for cereal/fruit etc and table service for full English. Room was fine but bathrooms are looking a bit dated. Plenty of car parking even when it was busy. My only criticism is that breakfast on a Sunday finishes at 10am !! this to me is far too early. Good friendly staff and reasonable value for money. The hotel has a pool but this is rather small and best suited for just a dip.

My Mother, Nanny and I went to the Best Western Plus, Angel Hotel for Lunch roughly a week ago on a sunny day. My Nanny is in a wheel chair and from two disabled spaces to the restaurant was considerably flat apart from a couple of reverse bumps and in the car park is a ramp going into the foyer of the pool area. You pass straight through the pool area which is still outside but undercover and . The accessibility, we managed to get to the Restaurant/Bar in a minute or so from the car park, just be careful with the paving stones on the way because its easy to get the wheels of wheel chairs caught if they are thin. Other than that, expect very straight forward entries and exits. Now onto the food. My Mother had been before and said that they do a very large portion sizes for their sandwiches for the price. After ordering from a nice array of sandwiches, I had ordered one of my favourite sandwiches which was Egg and Mayo which was very tasty. Boy was it big though, lovely stuffed sandwiches in lovely granary bread with a handful of crisps with some salad. I do not have a picture but I can say it was fantastic and the price was something to laugh about for how good it was. The service was very good and the starter was prompt, so was the main course as well. I would definitely recommend this hotel for a light lunch. Great prices, nice area and also very close to shops as well which is right next door to the hotel.

I organised a short break for a group of 18 cyclists at the end of September and we used the Angel Hotel as our base for rides out into the surrounding countryside. From the time when I made the initial enquiry to the hotel I found them to be well organised and very helpful. And throughout the four day period of our visit the hotel proved to be an ideal place to stay. Rooms were a good size and comfortable, we were provided with a room to store our cycles safely and - most important to cyclists - breakfasts and dinners were of a good standard. I'd have no hesitation in recommending this hotel.

Stayed on Saturday evening as we were at a party, the entrance and courtyard are lovely, really nice and well kept. Our room was huge and clean and the bed massive and very comfy, the only gripes are the coffee mugs in the room were dirty with stains inside and lipstick on the outside and the shower curtain needs replacing. Breakfast was included in our package. It was ok but they charge £12 for a full English that is way way to expensive for what you get, but all in all a nice place.

Set into an old coaching in, the hotel rooms appear to be mostly in the old Stable block and ancillary buildings, ensuring a nice quiet night. The gym is small but offers a good range of exercises. The cooked breakfast is nice, but the staff can be a bit hit and miss at breakfast. The hotel offers excellent meeting facilities and look after you very well. I am looking forward to my next stay.

The Angel Hotel, in the heart of 500-year-old (at least) Chippenham, is the quintessential English Hotel. Enter into the parole with 2 fireplaces, have a cup of tea or a meal right in the parlor, or be sure to get a room facing the courtyard. That courtyard, with its shady spots and fragrant flowers, is a place of lasting peace. My room, facing the courtyard, was roomy, comfortable, spotless, and larger than any rooms I experienced in the rest of my trip. The young women behind the reception desk, Lexi and Marie, were wonderfully friendly and helpful. The restaurant breakfast wand other meals were hearty, delicious, and in a lovely setting. We used the slightly heated pool every evening after out walks and trips, - be sure to ask for a pool towel at the front desk. I definitely recommend the Angel. Our group of 5 Americans - sisters, cousins, husband, nephew, - all enjoyed the total experience. Thank you, Staff at The Angel - you couldn't have done a better or more thorough job.

Booked here last minute for a recent wedding but I have visited the hotel many times for company training events. The setting is town centre but once inside there is a quiet courtyard area and rear access to free car park for guests. The room was clean, tidy and functional but I have to say that the mattress on my bed could have used a change. It felt like it had collapsed slightly and would have been quite unsuitable had I not been quite inebriated after the wedding. Breakfast was good quality (and entirely necessary with a hangover) Staff friendly. Prices every so slightly more that I would expect to pay for similar quality and setting but for two it was within budget. Would be my first choice if staying in the area again.

Especially well located for visiting Chippenham and Wiltshire generally, with easy access to the M4 and convenient train and coach links. Hotel always achieves a high standard, with comfortably appointed rooms and friendly staff.

The Angel is a traditional English hotel, in an old building in a very pretty historic town. The location is excellent - dead central, quiet (thanks to a pedestrianisation scheme) and in easy walking distance from the station of you are travelling by train. Value for money was quite outstanding and the staff friendly and welcoming.

I could not fault this hotel, it is in a great central location. The hotel itself is nice and the rooms were a good size with comfy beds and quiet. The hotel offer free wifi and parking, and the breakfast was nice. All for a great price.

I had a perfect stay in the Superior Four Poster room 25-26 Sept, it had a lovely roll top bath and separate shower in the en-suite bathroom just as described on the web site, the large bed was most comfortable with crisp clean linen, I had evening meal that was nicely presented and very tasty there was also a good selection for breakfast the next day All the staff provided excellent service and were very polite courteous and helpful at all times, especially Lexi who was most helpful at the reception desk, I enjoyed my stay so much I would most defiantly like to return again in the near future.

Visited this Hotel a number of times over the last few years, but now it really needs a major overhaul. The older part, the Biddestone suite, the smell on the way to room upstairs is terrible and also in the room, it smells dinghy and old. The carpet in the room has stains all over it and the shower didn't work very well and it was cold. The location is great, but for the price you pay, it's not worth it.

Having stayed here on business I have mixed opinions. The staff were all lovely and gave good service. The bar area was well maintained and the cooked breakfast was cooked to order rather than a buffet that I tend to find. Although day 2 I had 2 slices of toast and a filter coffee for a mere £6, a bargain (sarcasm of course!!!). The room though let's it down. In a newer part of the building the furniture and general feel of the room was very 1990's, and further they made the unforgivable mistake of still having a shower curtain over the bath as opposed to a screen. From a hygiene perspective this is a big no-no for me. There was a dark stain on it which made the thought of it clinging to me even worse. I'm short, ok for a business stay, I wouldn't look it up for a leisure break!!

OK hotel, nothing special, if at half the price paid it would be value, somewhat shabby, the breakfast down at the local Wetherspoons is better for less than half the price. Overall very disappointing

My wife and I stayed at this hotel last weekend in connection with a wedding in the locality. The room was fine, parking area at rear of hotel adequate. Access at front of building restricted as area pedestrianised. Breakfast was fine even if service was a bit haphazard. Suggest ask for room in new area near car park as revellers can be heard in older rooms.

My partner and I are big potter fans and on a spare of the moment decided to go up to lacock to visit the abbey and look up some of the filming locations, we have stayed at a few best westerns in the past they provide good locations for good value. The Angel has nice location not far from lacock and has good facility's for the price the pool is small but enjoyable for a float about and the gym again is small but has everything for a good work out would deffo recommend to any couples , we had a upper tier suit that was lovely. Would deffo go back if we where in the area

I am a fan of Best Western hotels but this one is not so good. Firstly parking is a nightmare. People shopping appear to use the car park so little room for paying guests! Layout of the hotel is strange; you have to walk through the new part of the hotel and the courtyard to reach an unmarked reception area. I was told I was not entitled to any points( I am a platinum card holder) as I had not booked directly with the hotel! Shame as I booked and paid for 3 rooms for 2 nights. Room was ok . Clean and comfortable with everything in working order. No upgrade was available. Bar was pretty grim. No atmosphere and more like a cafe area. The restaurant looked uninviting so we ate out for dinner. Breakfast uninspiring. Poor selection on the buffet and cooked order arrived before our toast and coffee and before we had finished eating our fruit and yoghurt. Hot food just dumped on the table! Did not use leisure facilities. Some staff were nice and friendly whilst others obviously hated their job and let it show. Good location for a hotel but not sure I would stay again.

The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great: The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well. The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic. The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room. Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you! I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered.

Stayed Sunday night (11th sept)..wierd config at hotel re parking at back and walking through annex/courtyard (modern glass) into old part and front desk...confusing! Booked as diamond member and dissapointed with upgrade as room although big did not resemble those on line! Was nit told b/fast times or offered paper and receptionist didn't know how to deal with our points voucher yet told us she had been there 6,months...need to train poor woman better? Room was mismatch if of and new but clean. Sofa faced mirror but not TV?? Window seats were not clean especially the one in bathroom and dripping shower head all night. Didn't eat there sadly due to reviews but staff lovely at bar but only lounge area open. Paper ordered for 7 but didn't arrive! Fantastic location and many good pubs and restaurants including amazing Thai around the corner. Very disillusioned by best western standards and especially questioning the reward scheme within the market!

Our friends took us here after having excellent food in the past. I'm sorry to say that they were embarrassed by the quality of food and the poor service we experienced. The only thing that I felt was worthy of a good comment was the selection of vegetables which were pleasantly al dente. Lamb loin chop was tough, unappetising and tasteless, the saute rosemary potatoes were left over new potatoes cut in half and slightly browned - no flavour of rosemary, no delicious crunch on the outside and no discernible flavour, add very bland gravy and you have a very uninspiring plate of food. My friend's gluten-free lamb was swimming in red wine which somebody appeared to have forgotten to reduce. The cheeseboard was cheddar, apple smoked cheddar and brie with celery, we might have had chutney had they not run out and my coeliac friend could not have had it anyway as it contained gluten despite being on the gluten-free menu. The male waiter came to take our food order then forgot to come back for our wine order, the trainee waitress must have started that evening without any prior training at all as she quite simply wasn't up to the job 'we'd like the Plate 35 Chilean Merlot please' 'Which number is that?' 'The Chilean merlot' 'yes, but what number is that, is it number 31?' Altogether a very unsatisfactory experience, they didn't charge for the lamb and one of the cheese platters, but, let's be honest here, we went out to eat expecting to pay for the food we ate not thinking we would be given it for nothing because it wasn't up to standard.

Lovely hotel with lovely grounds, rooms are well equipment and comfortable, would definitely stay here again if in the area. Evening Meal & Breakfast was very nice. All the staff are very helpful and friendly.

From the moment we walked in the front door the reception wasn't even clearly marked, once we did find it we were greeted with a young lady full of a cold who really did not want to be at work that day. She asked if we would like a newspaper each morning we said - that would be nice, for the next 2 days we never received one at all. Once we arrived into our room we found it to be very tired, with stained, dirty carpet. The bathroom certainly needed updating with broken floor tiles. The walls were so thin we could hear the people walking next door, opening drawers and snoring through the night. Certainly nothing up the standards of the reviews that we had read before we had arrived. The service in the restaurant was dismal, we would not recommend it. Sorry to write such a bad review but we think that people should know that this is not the best hotel and need to spend their $$ on a better alternative.

Stayed here as part of a group. The hotel front section is a 17th century coaching inn, with a lovely flower filled courtyard leading to a new building, where I stayed. I was on the third floor and there is no lift, but staff helped with my bag. Breakfast is basic but ok. Ate at the restaurant three nights and it was also ok. The room was large. But there is no air conditioning and bed cover is a duvet so I had windows opened and fan on all the time and it was still hot. I should have asked for a sheet. Bathroom had a shower over the bath, and the pressure was very low. Wifi is free and works well. Again though, no power points near the bed which is a shame.

Lovely quiet room overlooking rear car park. Bathroom could do with some TLC but adequate for 1 night stay. Service in breakfast room was slow and inefficient half hour wait then all breakfasts, tea, coffee & toast came at once. Normally you are served your beverages whilst you wait for breakfast. We then asked for more toast by this time we were one of the last table still eating, after another 20 plus minutes wait we gave up!! Could do better... Cpould do better

I must admit that at first I was a little lost, we parked in the car park went through what we thought was the lobby only to see it was part of the new building including the swimming pool. I had to ask a kind man where the Reception was and he told me to walk through the lovely garden though an old door and I would see the desk. I personally think that larger signage is required as the garden is like a enclosed beer garden with a winding path leading to the small door of the main hotel. The receptionist was really friendly and welcoming, and instructions to our accommodation were very clear (though the garden) but very, very clean and quiet. The only downside was that we decided have some lunch and ordered some sandwiches which took nearly an hour to come! The restaurant only had a few people in it and so we could not see the hold-up so we asked where our lunch was. They soon arrived. On the flip side, in the morning we sat down for breakfast and literally and I mean literally before I had even sat down I was asked for my order! I scrambled for my glasses and grabbed for the menu. I was so flustered that I ordered the full breakfast with poached egg instead of fried. The egg was not cooked at all! The sausage looked aneamic. And literally before I had even ordered the breakfast it soon arrived on the table (maybe that's why my egg was so under cooked!). Plus, I didn't even get to eat my bran thinking that my breakfast was going to take ages because of our experience with the lunch the day before!

I'v lived in Chippenham for more years than I care to mention and have been in the Angel loads of times, however I had never realised, until today, what a fabulous courtyard area they have where there are lovely tree shaded areas, lots of tables and chairs, a lovely peaceful space to have a drink or a meal in the sunshine. You order at the bar and then your order is brought to your table. The staff were really friendly and efficient and the food was well presented and lovely and fresh. It is a hotel so prices are a bit higher than the equivalent meals in a pub, but the surroundings made the bit extra worth every penny. If you want to eat inside there are several areas as well as the restaurant, all very nice.

I stayed here whilst coming to Chippenham for a Freinds wedding and for what it is, The angel is a good hotel. I wasn't expecting 5* luxury. The room was clean and comfortable, the breakfast was ample (if a little on the pricey side) and tasty. I also used the Gym facilities there. Nothing special but is good for a small workout

Rooms here are fine and the hotel staff friendly but the restraint needs to be better to justify the cost of the food and the aspiration of the hotel. Location in central Chippenham is good if you want to be in central Chippenham but traffic is pain in the morning if you are trying to get somewhere else.

I was disappointed with this hotel after reading the reviews. We arrived and had to wait nearly an hour after check in time for our room to be ready. This was a room in the main hotel not the new part. Once in the room it was like an oven! The window barely opened and they had provided a stand up fan which was extremely noisy but had to be kept on to try and cool the room down. I have never slept in a room that was as hot as this ever.. The water pressure was also terrible and the shower could hardly rinse my hair properly. Dinner was also a disappointment. We had booked to eat in the hotel but should have found somewhere else to go. It was like eating a poor quality pub meal. Over cooked oven chips and undercooked steak which was tough. The only nice point of the hotel was the courtyard garden at the rear. I also left my glasses there and after ringing them once we'd got home were told that housekeeping didn't find them. Wouldn't stay there again.

Visiting friends in the area for a couple of days, I booked into the Angel again. I found a good pre-paid deal online for a single room. On arrival I found the room lacked decent ventilation for a humid day, and a quick word saw me transferred to another without fuss. The location is great and the staff always friendly. Will definitely return.

I travelled to this hotel with our local National Trust Group for a 4 night stay. I was allocated a room in the main hotel but unfortunately the following morning I had problems with the shower. The staff were extremely helpful and offered another room for me to shower in and then moved me into another room whilst we were out for the day. My new room was in the "new build" section of the hotel and was clean and extremely comfortable. Our group had our evening meal in a private function room and whilst the service was a little slow on one of the evenings I found the food to be excellent with good choices. I just wish more rooms were provided with a separate shower cubicle, as due to a previous ankle injury I find it difficult to climb in and out of a bath. There is a lovely garden/patio area which joins the old and the new parts of the hotel but you do have to walk outside for a short distance....not too good when it's raining! All in all I thoroughly enjoyed my time at this hotel and would like to thank the staff for their friendliness and efficiency.

An overnight stop for a family occasion. Moved from our original room in the new part as there was a barking dog next door. New room was in the old part, and was much better. Lots of character. Met family for evening meal, that was very nice. Service good, food excellent. Breakfast the following day was great as well, set me up for the day.

As good as any that we have stayed in terms of value for money. The staff are always helpful and extremely courteous.Rooms are clean and comfortable with good amenities. We have enjoyed our stays at Best Western hotels in England and Scotland and are now looking to extend our visits to your hotels abroad.

Upon arrival, one hour after the check in time our room was still being cleaned. We were checked in but when we got to the room the cleaners were still busy. They were very rude, and told us to come back 15 minutes later. Felt unwelcome, like we intruded in their space. Once we were able to go into the room, it was clean. Bed was comfortable, bathroom clean. Carpets were dirty. Double glazed windows, but could hear a bit of noise from the outside but not bad at all. Breakfast very expensive, drinks reasonable. Will stay here again.

We stayed for a two night break which included 2 breakfasts and one dinner. The hotel is right on the Market Place and has a very cleverly built extension at the rear which provides a lovely courtyard/sitting area, additional accommodation and a good sized car park. We are 'sheets and blankets' people and always ask for them instead of duvets if possible and nine times out of ten, our request gets lost somewhere along the way and we have to ask housekeeping to come and put things right. However, not The Angel Hotel. We were delighted as it saves so much hassle if they get it right first time. Well done to housekeeping and as a result we slept really well in our room which was both spacious and well furnished. We had our meal in the dining room. The service was excellent but we thought the food was rather average. My steak was very chewy and the chips were soggy. The promised field mushroom was replaced with a few button mushrooms scattered on the plate. The batter on my husband's fish was lacking crispness and the fish was quite small. Presentation was very basic. I suggest they invest in better quality frozen chips or do their own 'twice fried' chips and maybe serve them in some little individual chip baskets so that the chips stay crisp and the whole presentation is improved. A little imagination from the head chef is desperately needed. I ordered rhubarb & ginger sponge for afters but it was not available and my husband's fresh fruit salad was, again, very basic. No berry fruits at all, not even a strawberry or raspberry (now in season) among the usual apple, pear, kiwi and orange. Very dull indeed. Unfortunately the food offer was no better the next day at breakfast. Having said that, there was a good selection of cereals and bits and pieces to go on top, dried fruits, nuts etc. which were fine plus a basic selection of whole fruit, apples mainly and one banana which I grabbed. There was then a choice of the usual cooked breakfast with a choice of eggs. My husband chose a poached egg which, when it arrived was so overcooked it was solid and inedible. I had the buffet and I have never seen such a tiny offering of cheeses and meats, never mind the bread offer which consisted of cold dry croissants, just out of the packet I imagine, some anaemic looking rolls that looked like the cheap long-life ones that need to be baked off, except they didn't look as if they had been, and one, yes one, tiny Danish pastry, similarly pale and looking rather sad. I have a personal hatred of foil butter portions and plastic jam portions, which I suspect come straight from the cash and carry. Why they can't offer better quality jam and butter, I just don't understand. We go to hotels a lot for short breaks now that we are retired and we look forward to a lovely selection for breakfast (the best part of the stay in my opinion), so breakfast for us was a real let-down at The Angel and, we both thought, one of the least impressive that we have had in many a year. This is a lovely hotel that needs to get its act together regarding the quality and presentation of their food which is really letting the hotel down.

Recommended by friends. Hotel is in a great central position. Lovely old building sensitively decorated and furnished. All staff are very friendly and accommodating. The rooms are a good standard and very clean. Comfort appears to be a priority for this hotel. Well priced and worth a visit.

Second stay here at this dog friendly hotel. Nice clean room and very good breakfast selection. Convenient for local shops. Nice walks for dog along river Avon. Friendly staff willing to provide a good service.

We stayed here one night as we were attending a family event close by. Upon arrival we had a couple of issues - firstly they had put us on the ground floor next to the wedding reception which was due to end around midnight, this was not ideal as we were travelling with a 5 year old. In addition, we wanted a king bed with an extra bed however we were given twin beds (this error may have been the fault of my partner as he may have booked wrongly). Nonetheless when we raised the issues with a reception we were quickly moved to a different room on the opposite side of the hotel, well away from the noise. This room was actually much larger and nicer than the initial room so we were very happy with this resolution. We then faced an issue as the faulty iron burnt my partner's shirt which meant we had to rush out and buy a new one. The Duty Manager that evening was accommodating, if not particularly friendly ,and offered to clean it for us. We spoke to him upon check out and he said that laundry was closed on a Sunday so we should follow up in a few days - which we then did by sending an email. We then dealt with the General Manager and we have nothing but praise for his professional and friendly emails and timely follow up....unfortunately the burn could not be removed however they promptly bought a new shirt online and had it delivered to our house. If we were in the area for any reason we would stay here again. The staff, though not always good at hiding their emotions, are accommodating and professional. The facilities are as you would expect and breakfast had a good selection and saw us set for the long drive home.

Lovely central location. The hotel had a beautiful garden. Room had everything we needed. Friendly staff and helpful. Swimming pool was clean and warm. Breakfast was served quick and tasted good. No complaints at all

Had a one night stay here recently whilst attending an event locally. The only real negative came on arrival where the small reception was seriously under staffed. One receptionist checking in 8 people thus a lot of frustration. Other than that a really good stay. room was spacious [once we maneuvered lots and lots of stairs] and well equipped. The bath tub was huge and very welcoming! The swimming pool was superb and the general ambiance friendly. A good hotel and a convenient location

A good base in the centre of Chippenham with parking on-site - ideal for exploring the area. It has a range of comfortable bedrooms - rooms of varying styles in the old and new parts of the hotel. Staff have always been helpful in sorting out any problems.

The room was lovely in the old part of the hotel. A boutique room up several small stairs. Old, quirky but very well cared for. Breakfast we prepaid for was a disappointing offering. Continental breakfast can be really satisfying. But pale undercooked white bread rolls with a few small, yesterday's Danish, or packet cereals of all sorts, meet you as you ponder which tinned fruit to pick with your low fat low quality yogurt! Oh but you can have white or granary toast. Alternatively one can pay an extra £12 for a full English. Really? Here was a hotel offering very good accommodation but expects the guest to think that a low grade breakfast suffices. Come on Angel, give your guests a choice of difference. Premier, ibis and other budget hotels offer better quality breakfasts than you. Give your guests fresh fruit choices, artisan breads and pastries, sausages, egg and bacon from local producers. Maybe even a choice of eggs Benedict or scrambled eggs and a little smoked salmon. Yogurts that are local, or at least tasty. Even decent jams and marmalade would have been nice instead of cheaply produced high sugar options that are tasteless. Match the lovely hotel with a lovely breakfast. Be different to and special enough from the budget hotels. You are very different! Hmmmm, the coffee was fine though.

I have been eating at The Angel for years. Usually go weekly to 2 weekly. Only eat here as my friend wishes to go here. Cannot say the food has ever been amazing, chips seem reheated, can learn a huge lesson from The Gladstone there. There has been a gradual decline in the quality of cooking, the quiche I have was amazing at the start but now tends to be a soggy mess with undercooked pastry. I have also had undercooked chicken and cold fish there. They have always been ok with regards to changing the meal or reheating but you never feel they accept responsibility. I have to say, having cooked in a pub myself many years back, that how a trained chef can produce such poor meals is shocking. Most of the staff are very nice although some in a managerial position leave a lot to be desired with their people skills. We did notice portion control had dramatically been reduced too with the slice of quiche being under half the usual. New owners have put this in place! So obviously money before customer satisfaction. Overall sad really, you expect so much more from what I consider should be a smart establishment, unfortunately the facade does not reflect the quality inside. I think I shall have to persuade my friend to go to The Gladstone with me instead, the owner is warm and welcoming and will bend over backwards to please and the food is simply awesome. I wouldn't want to spend my hard earned money here! Serious lessons to be learned Angel!

We stayed here for four nights in the main, older part of the hotel in the Bromham Room (no room number). Your GPS might lead you to the front part of the hotel, but that is for taxis and drop-off only. There is a car-free plaza right in front of the hotel so the parking lot is actually in the back part of the property, near the newer section of the hotel. Adequate amount of parking space, except for when an event was held in one of the hotel's meeting rooms on one of the nights. In order to get to the reception desk from the parking lot, you walk through the newer building (where gym and pool are), out the back door into a lovely courtyard with trees, flowers, and some tables, then back into the older part of the complex and head down a hallway towards the front. The small, metallic, modern reception desk, as another reviewer stated, is really odd and out of place with the old-time charm and decor of the hotel. At first we weren't even sure that was where we checked in. There is a pleasant, comfortable seating area with wonderful decor just inside the front door near the plaza. You can have drinks and snacks in here, too. We headed up to our room, carrying our somewhat heavy suitcases up the stairs (no elevator). A little quirky to get to our room: we went through another narrow passageway that had a few steps, and then opened a few doors to get to our room. We did enjoy our very spacious, clean room with a four-poster bed (with a bench at the foot of it), fireplace, huge closet, large desk and chair, dresser with flat screen tv on it, two bedside tables, a tall standing fan, and lounge chair with footstool. There were also two windows in the room, with little alcoves that held seat cushions. Lovely atmosphere all around! The bathroom was quite large, also, and had a window with a cushioned seat bench underneath it. Long counter area above the sink and toilet area to store personal items. The tub had a shower, which worked just fine. We ate breakfast and dinner in the restaurant. Staff was pleasant and capable at all meals. Breakfast was buffet, with not a lot of selection, but it was adequate. You could also order additional hot items from the server, too. The dinner menu offered some really delicious food and we enjoyed all of it. Our only problem was noise, which bothered us two out of the four nights (weekend nights) due to our room's location. The hotel is located next to a bar and the revelers were out shouting and partying on the plaza until the wee hours of the morning. In addition, a wedding party was drinking and screaming in the courtyard for several hours--we complained the next morning to the receptionist who said the hotel was aware of that problem and would handle the situation. We chose this hotel because of its close location to Bath--perhaps a 20 minute drive--and also because of the good reviews and adequate parking. If we stayed here again, we would probably ask for a room away from the street noise.

We have just returned home following a 6 night stay at the Angel over the Chippenham Folk Festival bank holiday weekend. Our stay at the Angel was a pleasure in many ways, particularly the staff who were friendly and went out of their way to be helpful. The room was over the gym but as we were out most of the time enjoying the delights of the festival this did not bother us. It was a very pleasant room with all we could wish for although I did find the bed a bit soft for my liking and the duvet at bit hard. The only disappointment was the menu change over the long weekend. We had enjoyed the extensive and delicious menu offered outside the festival period but once the festival started we only had limited choices offered. We understand they are exceptionally busy over the festival weekend, but suggest that they could revert to the more extensive menu for the bank holiday Monday evening as many of the festival goers will have left by then and the staff should be less under pressure. Needless to say we have rebooked for next year.

We decided to take my mum out for Sunday lunch as a last minute decision. We opted to try the Angel and we were very impressed. The staff were all very helpful and attentive and nothing was too much trouble for any of them. We all chose a roast dinner followed by a dessert. The food was cooked to perfection and there was ample vegetables for all. I asked for extra gravy (always do with roast dinners) and they obliged at no extra charge (I've had to pay in the past in some establishments). We didn't feel rushed at all and ate at our own pace. We were offered a free coffee if we wanted it as part of the 2 course menu. We declined and settled for another alcoholic beverage. It was a very relaxing Sunday afternoon. Only criticism is I felt the bottle of wine was a little expensive but after all it is a hotel. We will definitely visit again for Sunday lunch.

A good quality hotel with plenty of on site facilities (gym and swimming pool as well as bar, restaurant etc) Rooms are well equipped although decor looking slightly dated. Some work to do on the bathrooms as well - albeit that they are perfectly serviceable. On site car parking facilities. Staff very helpful and there is a reasonably priced menu as well, which includes a set menu for two and three courses. Doesn't warrant an excellent but certainly very good. Tip - avoid a room above the gym/pool.

This is an extremely pleasant hotel which is conveniently central in Chippenham. It has a relaxing feel with helpful staff who are familiar with their jobs so that it runs smoothly. At the back of the hotel there is an attractive small garden with seats under trees and with flowering shrubs which are pretty. There is a swimming pool which made me wish I had not forgotten my swimsuit. Our room was nicely furnished with comfortable beds and a neat bathroom. And, unlike when you are abroad, there were tea and coffee making facilities in the room. I would go there again.

There's not much choice in Chippenham for accommodation but that doesn't matter because you should stay here anyway! A really nice building, good room, swimming pool, and a lovely garden, right in the centre of Chippenham. Remarkably buzzing throughout the morning in the bar/lobby with locals having coffee and lunch - a nice atmosphere, and very pleasant staff.

In the middle of Chippenham and yet it's quiet and charming. Has gym facilities and small pool that needs renovation but is adequate. Well organized hotel. Eating facilities good and friendly service. Only UK news channels on TV.

We arrived on Friday evening for a 2 night stay, the reception staff and most of the waiting staff were very polite and friendly. Room was good. However after buying a malt whisky for myself and a friend , when returning to the bar later to purchase another we were told that had now been put away and we could have just a standard or a Jameson's ! When I mentioned this the following morning to the girl who had originally served us before finishing her shift she asked me if her colleague was rude about it ? I said not rude exactly but very abrupt, she said he should have served us as it had only been put in the cupboard as it was after 11pm. Also after returning from the wedding on sat eve several of us were hoping to have a nightcap , only to be told rather rudely the bar is closed ! But it clearly said on literature in the room , guests were able to purchase alcohol 24 hrs. They certainly missed out on a considerable amount of revenue! We will have to think carefully before staying with Best Western again if we wanted to have a nightcap because I am afraid to say Best Western definitely were not the BEST on this occasion.

This Best Western hotel is a combination of traditional English country charm with the chain's renowned modern facilities and expected clean, contemporary rooms and dining. My experience was slightly marred by being located in room 201 of the modern block which I discovered was above the hotel's gym meaning that I heard the late night (and early morning!) fitness enthusiasts pounding away on the treadmill. Unfortunately I only found this out after returning from my late evening meal and put my head down at around 11pm ?? Great location, clean and comfortable rooms, attentive staff and good food - recommended for business and leisure visits.

My wife and I chose this hotel as we were visiting friends in the area. On arrival we were greeted with a pleasant receptionist and were checked in within a few minutes. Our room was a good size with a decent bathroom everything was very clean. Breakfast on the first morning was very good in taste and service, however on the second day I ask for scrambled eggs on toast they came out looking like it was just chucked onto a plate, eggs then toast on top. different I suppose. On the whole we enjoyed our stay, the only annoying thing was being woken up 2 mornings out of 3 by kids running around on the floor above, and ignorant people talking loudly both late in the night and early morning with no consideration of other guests, but that is not down to the hotel that's just ignorance.

Excellent Rooms , clean and full of everything you need ( fans , hair dryers , ironing board , iron , information , tea , coffee biscuits , paper pad , tv , comfy bed , very clean , lovely sheets , comfy bathroom with toiletries . Large ample wardrobe , draws for clothes . Excellent staff , swimming pool , Lounge area Close To centre of Chippenham Excellent food and tasty and fast service to and breakfast was great lots of choice and a nice atmosphere 9/10 :) A nice cosy warm Hotel with everything you need :)

If you need a hotel in the centre of Chippenham, this place is perfect. The free parking also helps. The rooms are of good standard. I found the hotel wi-fi a bit dodgy at times as it often failed during the evening of my stay. Please bear in mind that if its raining, there is a noisy drain outside room 105 creating a rather inconvienent "glugging" noise.

The overall impression you get from this hotel is that the management and staff are out there to make you the customer happy; from check in through the services and gym that the hotel offers it's guest, through to check out the experience is a breath of fresh air and welcoming. The comfortable room I was given, was a mix of old and modern elegantly furnished, with both an open fireplace, as well as a large flat screen TV. In the bathroom fresh large towels and quality toiletries were provided. Free WiFi, available throughout the hotel, was found to be quick and responsive at all times. Due to the time I checked in, I was not able to review the dinner menu, but based upon both a browse of the menu, and the quality of breakfast the following morning it looks good.

I booked two rooms here overnight 1st May as we were visiting Castle Combe race circuit. The weather looked dire and I fancied a bit of comfort for the night! Last minute booking at £82.00 per double room which I thought very competitive.(Breakfast not included but I needed an early start so no issues and it was nice not to have it included in the price as I always feel I've been short changed if I need to get away early) It was a short easy drive to and from the circuit, and loads of available parking to the rear of the hotel. Entry from the car park is via a very modern annexe but built with the native stunning stone. It was spacious, light,airy and welcoming. A walk through a very pretty courtyard leads to the original and beautiful old building. Not too sure about the odd looking metallic pod doubling as the reception desk though. Bit out of place. Receptionist polite and welcoming and ensured the two rooms were together. She gave us all the info we needed about restaurant times, swimming pool and gym access etc. Bar was again spacious and the barman friendly and attentive. We ate in the restaurant, and pleasantly surprised by prices and menu, although steered away from the steaks as in my opinion these were the only items slightly over priced. The waitresses were lovely, efficient and friendly. Always smiling. What really stood out though were the double rooms situated on the second floor in the modern annexe. Despite being old fashioned lock and key entry (this really doesn't bother me at all) the room was incredible. Massive double bed (two singles joined as per many hotels), Sony TV, full sized ironing board and new iron. Excellent tea making facilities etc. Rooms large enough for full sized wardrobe, desk, coffee table, two lounge chairs and a full size free standing fan. Bathroom again, very spacious. (tap flow in bath was slow but I really am nit picking here). Shower was fine. Lovely quiet and comfy nights sleep. Checking out easy and quick. This is right in the town centre and I would have loved to have stayed for another night at least to explore. Next time we race there, I will definable return.

The gym is good and clean, rooms are very spacious and nice and there is a garden that would be great for drinks in the summer. Only bad thing is the walls are too thin and we could hear the neighbours fighting and the other guests hitting the walls to make them shut up. Otherwise it was nice. Very close to the bus station and fair distance from the train station.

Had a issue with the first room, we had the lovely young duty manager went out of her way to resolve all issues. A brilliant example of excellent customer service skills, well done you. A lovely hotel, great food ,great receptionists, great staff .You could not have asked for anything more.

This hotel was charming and in the middle of Chippenham when i visited for a business trip. The rooms were clean, tidy and spacious. Free wifi was available and the food was not too expensive at the hotels own restaurant. Parking is available, although I imagine could be an issue due to the size of the car park during busy period. Other than that there is also access to an on-site swimming pool which you need to book at reception when checking in. All round a good decent English hotel. I would visit again.

This is a great hotel to stay in as a couple. It is dated in decor (and the rooms are accessed via keys) however this does not impact on the enjoyment of the stat. We stayed in a double room which had a lovely comfy king size bed, huge television, welcome tray (with tea coffee hot chocolate biscuits) an iron an dressing table. Dated decor could do with modernisation but didn't take away from comfort. The bathroom was spacious, nice bath and shower and huge mirrors and shampoo/conditioner/lotions. Again dated but functional. We didn't have breakfast on either night but have drank in the bar previously which was lovely. Staff are friendly and when we couldn't get in from the street one night we rang the bell and the porter came straight away and walked us through the lobby. The whole hotel is set around a picturesque courtyard with tables and a well which is beautiful and all the rooms overlook this. The swimming pool looked great but again we didn't get chance to use this. Great location on Chippenham high street short walk from all the shops, bus stop, river and slightly longer walk to the train station. Chippenham is a beautiful town with great access to Bath, Castle Combe, Stone Henge, Avebury and other Cotswold villages. The hotel could do with a modern facelift but is definitely worth staying in.

I liked this hotel enormously. It is an old building, extended significantly with addtiional rooms in an annexe at the rear of the building. While many period features have been maintained there are some really modern touches, some of which work better than others. I'm not sure the rather ugly stainless steel 'pod' works as a suitable reception desk. Staff were friendly and helpful. Parking is limited and the car park can get very full during the day. There is free overnight parking in two adjacent car parks which is a big plus. Rooms may be in the main part of the building - mine overlooks the Market Square area - this can be noisy at night with cars going by and people shouting to one another - rooms in the Annexe would be much quieter. The Leisure Centre looked spotless - wish I'd had time to use it.

The hotel is situated in the centre of Chippenham, and just a two minute walk to the bus station with frequent services to Bath, Swindon and other nearby towns. Reception was a bit quirky, and with its stainless steel appearance looked like it was part of the kitchen area. We arrived after 2pm but had to wait over an hour for our room to be ready, so perhaps management might like to consider offering other guests in a similar position a tea/coffee whilst they wait. Our room was situated in the annex at the rear of the hotel, and was clean, comfortable and of a reasonable size. As there is no direct connection to the main part of the hotel, it could be a little uncomfortable racing across the courtyard in inclement weather. Breakfast offered the standard English cooked breakfast with kippers as an alternative, or there was a Continental choice, all served by friendly and efficient staff. There is a small indoor pool that seemed fairly popular during visit. There is a medium size car park at the rear of the hotel, which can get busy during events at the hotel, but there are numerous other public car parks nearby which are free from 1800-0800.

the Angel Hotel is well placed in the heart of Chippenham, although best to use a Sat Nav to find it on your first visit. A small car park that is adequate for the number of rooms can get very busy around lunchtime. There is alternative parking close by but, all of this time restricted during the day, but unrestricted between 6.00pm and 8.00am. The view of the front of the hotel is in the pedestrianised centre. Which only has access for Taxis. You will approach the modern rear of the building. The Angel is a period hotel with a modern extension which you will walk through to reach the reception in the old building. I stayed in the old period building which has lots of quirks, which have been screened by an ill conceived modern look. The reception area itself has the feel of an afterthought. It looks like a converted broom cupboard with a stainless steel or aluminium screen which does not lend itself to a welcome for the visitor. The staff are friendly and helpful. Being in the old part of the building there are sudden level changes the receptionist warns you of and I part fell into my room as the step up is immediately behind the door as you open it. On the plus side the room size is generous, excellent bed with a big bath/shower room. The lighting though was dim. There was a dimmer switch but I could not raise the light level. During my stay, there was no hot water before 6.00am and I could not get any hot water in the shower for the two days I stayed. The carpet looked a little grubby. Not unhealthy but probably ready for a clean and the bath mat towel was frayed. Bar area expansive though a little small, again clean, very modern, functional without being welcoming. Pricing is standard hotel, personally I thought the wine expensive, but I can be difficult to please. Restaurant is a good size, service is slow, and the menu limited a wide choice of steaks but as an example if you wanted fish there was just fish and chips. Observing other tables there was a good selection of vegetables for those who ordered them. Again very friendly and attentive staff. I had mussels which were overcooked, I think this was a matter of timing as I was with a group. So okay but not recommended as a dining experience. If you are looking for a short stay in the area and want to be close to the heart of the town; this hotel is ideal. I would recommend you research other restaurants for your eating experience if you are staying more than one night.

Over 20 hairs in my bath which was disgusting. I'd come home from a wedding really early as I was really poorly, therefore I didn't have energy to phone reception and deal with it. Room was small but ok. Couldn't check in at 2pm which was irritating for us but staff were polite and helpful. Breakfast was not good. I am a vegetarian so asked the waitress if they had any veggie alternatives for the cooked breakfast and she replied with 'yes, kippers.' Not the best response. So paid a lot for very little. Fruit wasn't good and not many yoghurts etc by 9:45am. Won't stay there again.

Room was nice but bathroom wasn't clean, room wasn't ready for check in time, average breakfast not great for vegetarians and over priced for what we got. Breakfast- no veggie alternative in a cooked breakfast- premier inn do quorn. Bath had hairs in the bath. Check in was 2pm it wasn't ready and no alternative was offered and we had to get to a wedding so couldn't check our room until late in the evening when it was too late. £99 wasn't value for money based on the above. Room was very nice and well decorated so it was a shame.

All the staff were very friendly and helpful. The bedrooms were clean and comfortable. And our breakfast was delicious. A great location - being a quick train journey from Bath! I wish we had more time to use the pool and gym, next time! Highly recommended!

Very friendly and helpful staff, fantastic location, picturesque location within the grounds, great facilities. Very clean and tidy rooms and hotel as a whole. Plenty of cosy seating, easy access to town and ideal for for base so as to travel.

This is a traditional hotel that has been modernised for the conference market. A lot of the character has been removed in the communal areas and the bar is pretty bleak and unwelcoming. It didn't help that when we wanted a nightcap on the first night most of the bottles had been taken away and it took ages for the barman to find what we wanted. Also, we couldn't book the restaurant for either night because of a conference that was there. Our room was in the old part of the building overlooking the market square and was very spacious, clean and comfortable and had a bit of character. Breakfast was fairly standard but the service was a very slow, particularly on the Sunday when we sat for 30 minutes before our order was taken. Definitely needed better organisation. It is in a very central location. There was nothing major wrong but on the other hand there was nothing in particular that would make me go back there.

We had a lovely stay at this hotel. This hotel is within walking distance to the train station which is handy for Bath. The breakfast was lovely and is cooked to order. The room was clean and had everything we needed. Including hair dryer, shower cap, shower gel, kettle, tea & coffee. The wifi is best in the lobby. Not so good in the room I would recommend this hotel

The Angel Hotel offers a full range of services and is ideally located in the town centre. The staff are welcoming and helpful. Based on the layout of this traditional hotel, the rooms are likely to vary in size and configuration, but the Lacock room is spacious and well-appointed (the price reflected this).

Only stayed for one night as couldn't find a hotel in bath for less than 160 quid at short notice! Free car parking, helpful staff, and excellent location right in the centre. Not much in Chippenham but nice enough for a base to explore bath - which is half hour away mind. Didn't use pool or gym but rooms were spacious and nice.

I was attending a two day seminar in Chippenham and so one night staying over was required. The hotel was chosen and booked by my company so no real say in the place. It was nice enough, attentive and organised reception staff greeted us all and soon enough we were off to our respective rooms. Mine had two single beds which was a little annoying but as I said, no real choice in what I got so made the best of it. I found the room a little stuffy but overall had an ok night. The breakfast was good quality although quite slow so be aware do you are in any sort of rush.

We spent one night in two interconnecting rooms. Both rooms were very clean and nicely stocked with tea, coffee and toiletries. The double room was comfortable. The interconnecting room was two good single beds and (because we needed to sleep 3 children) one (what I would call) 'Z' bed. The 'Z' bed did not have a proper mattress and they'd put pillows on it. It was very small and my 9 year old was almost too big for it, it was also very uncomfortable. The location is excellent, it is very central to town and about 10 mins walk to the train station. The restaurant served reasonable food in the evening and an excellent breakfast. All staff were friendly and helpful. The pool is very clean, it is on the small side, but perfectly adequate and very safe for children (1.2m or 1.3m deep - I can't remember). We stayed here because we were going to Bath and the hotels in Bath were eye-wateringly expensive. The train was £5 return and runs every 30 mins. I thought the hotel was very good value for money and I would return. I did however notice that there were plug in fans in all the rooms and wondered if it might be a bit hot in the summer? We have a room overlooking the courtyard (rooms 204 and 206) and they were lovely and quiet, however, they are up 1 flight of stairs so not accessible for wheelchair users or people who find stairs difficult.

There is a free parking lot that does fill up. We always managed to get a space, so I can't speak to where you would park otherwise. The pool water is very warm and fairly shallow. The courtyard has a cottage feel to it, is cute and we be lovely to sit and relax during nice weather. The staff are friendly. Our family room was clean, with a pull out couch and twin-size bed already made out for our two children. Our room was very quiet. On days when we had placed the do-not-disturb sign on the door, housekeeping left fresh towels and cadbury hot chocolate mix. The bathroom was clean and modern, but nothing fancy. We prepaid for our breakfast by selecting the "Bed and Breakfast" option through the booking site. This worked out cheaper than paying for breakfast each morning. I would describe our breakfast dining experience as average. You can choose from fruit, pastries, juice, yogurt and the "Full English Breakfast", but I ordered just eggs and tomato, and my daughters would order just what they wanted too, which was fine. The bed was a bit on the firm side and the pillows weren't luxurious, but the bed was better than what I have experienced at Best Western's in the United States (which I avoid "like the plague"). I would stay here again, and based on this experience, I wouldn't hesitate to stay at another Best Western Plus in the UK.

We recently had a two night stay for my birthday and Mother's day and could not fault it. We sat by the fire in the cosy lounge in the evening and ordered hot chocolate, when they arrived, complete with whipped cream and marshmallows, mine had a birthday candle in. What a lovely surprise! Our room (on the ground floor) was very spacious, clean and comfortable. Staff were friendly helpful. The breakfast choice was amazing, something to suit everyone. My only regret was that I didn't have time to use the gym or pool, but there's always next time!!

The hotel is in the centre of Chippenham with the main entrance opening out on to the market square, while the rear entrance is from the car park in a new building which is sympathetically blended with the original hotel with its 400-year-old coaching inn origins. Nearby is a small shopping centre. The hotel car park can become crowded but we never found a problem parking. We stayed in the new building which opens on to an attractive courtyard garden with benches and gazebos with a short walk to the main hotel and its reception, restaurant and function rooms. The new building also includes a swimming pool and a gym for the use of guests. Our room, 201, was over the gym and the background noise of TVs could be heard which was mentioned to reception who immediately sent someone to turn them down. On another occasion shouting could be heard from guests in the gym for a short while. It was only heard in the background but was still a little irritating. This appeared to affect just the rooms directly over the gym, and to be fair it was not a constant noise, nor was it late at night and would depend not only on how many guests used gym, but also on how noisy they were, but it is a point to consider. The room itself was clean and large, with a king size double, free Wi-Fi, tea and coffee making facilities, hair dryer, toiletries, a large TV and adequate plugs and storage. There were plenty of towels and bedding and, apart from the occasional noise from below, the room was quiet with no traffic noise. Staff were all helpful and friendly and breakfast is excellent with a well-cooked full English plus a range of self-serve cereals and extensive Continental items. We ate in the restaurant twice where the food was good and reasonably priced. There was a problem with a steak on the second occasion, it looked fine but a large portion was inedible. Staff dealt with it commendably quickly, efficiently and satisfactorily though, with an apology and a minimum of fuss, which says much more about the hotel and staff than the serving of a poor steak. During the day the hotel lounge and bar area seems to be popular as a regular meeting place for coffee and cakes for locals and the cakes on offer did look tempting. Chippenham itself is a pleasant enough market town with an interesting history, the Danes surrendered to King Arthur at Chippenham apparently. The town's history is well told in the small museum next to the hotel. The town is on the edge of the Cotswolds and close to Bath so is a reasonable centre for exploring the area.

We stayed in the hotel for 1 night. We arrived and had a long wait at reception to be then be given a limited amount of information about the hotel and facilities available. Room was quite dated and tired. Bathroom tiles were cracked and the room was very cold. Overall disappointing. Paid £22 for breakfast which was okay at best.

I have stayed in a few Best Westerns and generally I have found them to be fairly poor and rundown. This was a huge and pleasant surprise. It is a charming hotel, a beautiful old building, very well done and really lovely staff.

As I wright this at 2:30am the man in an adjacent room is sleeping soundly as I can hear him ! There are rooms in the main building as well as some in a newer section at the rear, there is also a pool at the rear of the Hotel. My room was located in the main older part of the building and overlooked a block wall from the neighboring estate agent, not an issue for one night in February, the Bathroom was dated but clean and perfectly adequate. WiFi as with most Best Westerns is free and easy to connect on to with no additional passwords or log in's required. The car park is accessed from Bath Road at the back and was adequate and Free of charge, the front entrance of the Hotel is straight into the old part of the Town centre.

We stayed in the Angel Hotel for 1 night so that we could attend an event in Chippenham and, overall, it was lovely. It is a very nice hotel and the lady on reception was lovely. The room we had was in the newer part of the hotel and was great - very large with plenty of space to move around and get ready for our night out. The bed was huge and the bathroom also did not disappoint. The only problem we encountered was at breakfast. Whilst the main cooked breakfast was very nice and was served hot and relatively quickly, we had to ask for a 2nd time for coffee and tea, and the toast we ordered didn't show up at all. In fairness, we didn't bring this to the attention of the staff and therefore can't complain about it too much. It was a bit of a niggle, and shouldn't have happened, but it didn't spoil anything enough to make a big deal out of it. Overall the visit was great and should we need to stay in chippenham overnight again, we would happily chose to return to the Angel.

Located not far from Chippenham rail station and a car park at the rear of the hotel combine with a central location this the ideal hotel. My room overlooked the car park and was so quiet that you don't realise there is road nearby. Close to the swimming pool with a lovely courtyard to walk through to the bar/restaurant/lounge. The staff made my stay effortless from check-in to checkout. The staff from reception to those in the restaurant at breakfast.

Thank goodness for Ann.. she was wonderful... friendly and helpful. The other ladies were lovely too. I think the manager was having a bad day. He was not very friendly but that was probably because the deep fat fryer had broken! We changed from Fish and Chips to the delicious beef sausages (we probably would have said no to the vegetables which came separately.. just too much food! Not a complaint at all but just seemed a bit of a waste)

The hotel in general wasn't too bad but the room was cold and the wifi wouldn't work. The staff however were very attentive and the breakfast was of good quality and the restaurant area was very smart. The hotel was in the centre of Chippenham so ideal for shopping.

I stayed here four nights on business and was given room 211 in the newer section of the hotel. My room overlooked the car park and was quiet. The bed was very big but this was because it was two singles pushed together. Wifi was very good. This hotel is right near all the shops, pubs and supermarkets in Chippenham which was useful for popping into if you don't have time to travel to eat. The hotel is a little tired but not too tired to prevent you having a comfortable stay. Breakfast was very average with a choice of continental ie cereals, fruit, cold meat and cheese, and full English to order. I was provided with soya milk which was nice. There was a small gym and a postage sized pool. The gym was adequate for my needs. The pool however was like a gold fish bowl and other guest passing by on there way to and from the bar or reception were able to see right in. This was a little disconcerting.

We attended this hotel whilst on an over Christmas coaching break with Galloway coaches.. My wife and I were accommodated in the annex building which is just a very short walk across an enclosed courtyard from the main building. No real hardship but a bit of a bind if it's raining as, apart from the fitness room and swimming pool, all the other amenities are in the main building. Our twin bedded room was of a good size, clean and well equipped with TV and tea/coffee making equipment. We were well catered for throughout our four day stay by a friendly and welcoming staff. The meals were of good portions and well prepared. I reported a faulty lamp in our en-suite facility to reception one morning and it was repaired by the time we returned later that afternoon. There's no doubt that if my wife and I were to visit that area again there's only one place to choose for our stay - The Angel.

A two night visit to Chippenham staying at The Angel. The room was well equipped with good TV and free internet. The bed was a little hard for my liking but slept well and undisturbed. Lounge bar busy lunchtimes - food only OK, wine very expensive! Breakfast good the first morning but pretty inedible the next day - hard overcooked bacon, concrete hash brown - must have been a different cook as someone else with the same experience suggested. Do take a drive and walk around Avebury , and also visit nearby Lacock.

This hotel tries really hard to please and all the staff are excellent, nothing is too much trouble. I had a room in the newer block at the rear of the building next to the main car park, which was really large. The room was a little cold with only a small radiator but after a while there was no problem. The food in the restaurant was standard fare but decent quality and big portions. The small gym had decent equipment and the fairly small pool is nicely designed and fitted out. The hotel is right in the centre of Chippenham but the car park is at the back of the new part of the hotel. You need to take quite a detour if you end up at the front of the hotel in Market Place in order to find the car park. I have no idea what the rooms in the main hotel are like but the ones in the Health Centre block are decent. If you are staying in Chippenham it is worth staying here if you can get a decent rate.

Stayed here for a weekend trip from London. It's in a central location in Chippenham, right next to the market square. The staff is welcoming and friendly. The room was clean. Though we stayed in the more modern annex at the back. You can hear when people in the room above ours were walking. The beds are on the harder side but manageable. But it was very warm in the room and it being on the ground floor facing the courtyard opening the windows and keeping the over curtain open wasn't an open either. That was really the main point that made the sleep less pleasant. On the plus site, though, the the restaurant serves good dinner. And pets stay for free, which is very rare these days as most places that do accept pets charge up to £15 per pet and night. With two dogs that easily can add up to another £30 per night. So not having to pay anything is a great plus point for pet owners to choose this hotel.

Stopped here for a week in December on business. My room was spacious and the bed comfortable. I think it was an upgrade as it was a named room "neston" in the main part of the old building. Down side was the carpet in the bedroom was a little tired and grubby. The swimming pool was very small but warm. Staff very helpful.

Lovely clean hotel with good food. The room on the top floor had a huge bathroom with great tub and shower , view of the square . Very friendly team of staff. Nice pool and courtyard which would be lovely in the summer. Very near the centre of town too

This hotel is always my first choice when visiting Chippenham. Central location and a comfortable feeling throughout. Staff are really friendly and always happy to engage in conversation. My preference is to request a room in the main building. Most of these come with stand alone fans, which can come in handy as sometimes the rooms get a tad stuffy.

We booked this hotel to visit family and have a bit of us time. I was directed to a lovely bedroom with single glazed windows and a freezing cold room. One radiator wasnt working and the other took the 4 hours we were out to warm up the room - finally got home at 11.30pm and it was warm. We had spent 3pm-6pm in bed freezing before getting ready and heading out. The breakfast looked amazing (although we were eating elsewhere) and I used the gym early in the morning which was easy to access. I left my expensive shampoo behind in the room and although I rung up the minute I got home (in Exeter) the lady said nothing had been handed in and would call if something did. I never got a call. So just be careful of leaving things behind.

We were impressed with the receptionist when checking in,sorry, but forgot her name.It was straight forward done in a few minutes. The Hotel gave us a ground floor room as requested because my wife has walking problems,our room 114 was looking onto the courtyard. Our room was comfortable,clean and with the weather being so cold, warm ,when we but the heating on. The staff at the hotel were pleasant and helpful with one stand out person being "Katherine" a young waitress who was polite to my wife and myself. At breakfast was the norm for the standard of the hotel,my only gripe was at breakfast we were having our cereals and the waitress brings our cooked breakfast ,I would have thought she check if we had finished first, this happen again same waitress the next day to another two couples next to us. Nice furnishings in the hotel plenty of sitting areas for a chat or a drink. The Angel Hotel ticks all the boxes. Wi-Fi could have been better no good in our room but in the Hotel it was fair. The indoor pool was small but ideal for young families staying at the Hotel. We both liked the Hotel and would return some time in the future.

V/Good restaurant. B/fast excellent on day 1 poor on day 2 so depends who`s in the kitchen. Staff very good and helpful. Room not up to standard. In need of redecorating. Net curtains filthy and in shreds. In general staff make it but rooms need refit

Stayed here for one night with my bf, lovely lication with bars and restaurants near by. Our room was lovely very comfy bed and very clean. Breakfast was nice and staff were so helpful wiuld def recommend and would stay again

Stayed here for three nights while working in the area. The room (located in main part of the hotel) was great - a lovely mix of modern and old. I had no view to speak of - but this wasn't a problem. There is no elevator in the building (it's old and probably listed) so if stairs are a problem let the booking people know that. My room was well appointed with lots of plugs and free wifi. I had a big modern style king size four poster - the mattress was a tad uncomfortable (a mattress topper would help minimize the discomfort of coil/springs). An absolute bonus for me was the presence of a great little gym and pool. The hotel has a number of lovely public areas with comfy sofas and chairs - all around a very nice place to stay for a few days. I ate breakfast there and each morning requested veggie sausages - the first morning I was told they were usually available - but they'd just run out. So I had a cheese and mushroom omelette instead - very nice of them to make for me, but it was unfortunately pretty grim (overcooked and fried on both sides). Coffee was weak and like dishwater - nasty. No veggie sausages on subsequent days - so not really great breakfast options for vegetarians. Dinner on the last night - was also a bit of a drag: I was told they weren't taking restaurant bookings until after 8pm because they had a banquet - and the restaurant was full. 'Full' meant three or four tables! The banquet was for 13 people apparently - I suppose this must have been an understaffing issue in the kitchen, but was somewhat bewildering and annoying to see a virtually empty restaurant being described to me as 'fully booked'. Dinner service doesn't start in the restaurant until 7pm on regular days either - so families might find that inconvenient. I'd definitely stay here again, the staff were young, helpful and pleasant, and apart from some issues with the restaurant - I was happy with my stay. Sorting out breakfast and dining - offering better coffee and making the mattress more comfortable - the Best Western Angel Plus would have scored an overall 4 or 5 from me.

Stayed here for two nights as running a workshop there. Food was fine, room ok if a bit old-fashioned - very warm (no air con). Free wifi that worked well. Staff were young and helpful. Only complaints were double booking of a room on second day and refusal of conference manager to leave training room key with me. It meant the reception staff had to continually let us in and lock the room. Lack of trust?

Have stayed here several times in the past. Checked in again Thurs / Fri 5/6 November 2015. Everything was fine. In fact, I thought the hotel had improved which inspired me to write a review. Relaxed atmosphere. Room was good. Food was fine. Public areas were clean. Restaurant staff were attentive. Reception staff were helpful and efficient. Good location within walking distance of the railway station. Good value for money.

Have it all - comfort, convenience, great little gym and helpful staff. Great English breakfast available, great lounge to meet for drinks and/or supper, and a lovely courtyard blending the beauty of the old buildings, rambling flowers and lovely pool. Rooms are clean and spacious and beds are comfortable...

Pleasant hotel and help. Clean with good breakfast, but dinners need help, very bland. WiFi was weak and variable in our room. Overall would stay there again if am in the area. Close to train and buses. Easy to get to with public transportation.

I stayed in the UK for two weeks mainly in Chippenham, Bath, and Bristol. I think Angel is the best hotel I experienced during this period. The room of hotel is traditional English style, and it is very big. The atmosphere is fairly nice. I think the only thing Angle can improve is the laundry service, in terms of speed and types. Overall I love this hotel and I will go back again.

We stayed at the Angel whilst visiting friends. We stayed in the Laycock Four Poster Suite & it was divine! Queen size bed, stunning bathroom with roll top bath, all in a beautiful room with 3 large Georgian Windows, looking out onto the old market square. Beautiful reception area, inner courtyard, indoor pool & adequate parking at the new side of the hotel. Breakfast was nice, but could have been better - i.e. Better quality sausage, jams etc, but commercialised. Apart from that, thoroughly enjoyed our stay! Thanks to the staff too! Would definitely recommend a stay here - & the Bhuddist Indian restaurant across the square!

The Angel hotel was very good food very good good parking good rooms The only problem we had was the stairs next time we would ask for a down floor room And being right in the town was a plus, We walked up to the station and got the train To Bath

When we arrived, we parked at the rear and had to walk to the reception far inside and register. Since we had paid in advance it was quick and simple. We got the keys and even a person came to help us with our bags as one of our rooms was a level above the ground floor. Rooms were ensuite and good. Room service was good and we had a daily breakfast, which was a decent spread of cereals, fruit, dairy and cold cuts. We could order cooked dishes too.

Great hotel right in the centre of Chippenham - if you are in your car you will go round the back to the car park but front door opens onto the market square. The staff were excellent, very friendly and attentiveand although we only had breakfast ot was a really good full English. Comfy beds, warm room, in the new annexe with a lovely tree lined courtyard to walk through the the main hotel.

We stayed at this hotel Friday 25th to Sunday 27th September. Great hotel, very helpful staff and lovely room on the ground floor, in the new block, with all we needed. Breakfast was good, and we used the pool twice . Would recommend this hotel to family and friends. David & Jean

The hotel is clean and tidy and a good mix of old with new. The pool is relatively small but still good for a hotel of this size to have one. The breakfast was nice with plenty to chose from. The room was very large with lots of storage space and there's free parking at the back of the hotel. Lovely courtyard garden too.