Best Western Plus Hotel Chandler, Chandler

Tabitha and Heidi went out of their way to make our stay enjoyable and went above and beyond to accommodate us we had a small intimate meeting planned, because of the advisory warning for snow-we were able to hold it in the breakfast area.

We had a great stay in Chandler's new Best Western. Everything was so clean and new. The beds so comfortable. The staff was friendly and helpful. Breakfast delicious. Closes to may good restaurants, fast food, as well as, nice eat in restaurants. Very short distance to Tyler. We had a wonderful time.

Multiple handicapped rooms, but not all have hand rails in bathroom. Beds too tall. Doors too strong to open. Chair's unsafe. Handicapped room is the furthest away from the elevator. Door to handicapped parking is not handicap accessible.

We held our Chamber Board dinner in the meeting room this past week and spent the night afterwards. Everything was wonderful from the cleanliness of the room to the extremely comfortable bed to the breakfast the next morning. The manager, Tabatha went out of her way to make sure we had everything we needed to set up for the dinner and the whole staff was friendly and courteous. The hotel is an asset to our Community and we will definitely be staying there again as well as recommending it to all of our Business members!

What a Lovely new Best Western !!!!! It is located off the main street in town and very quiet and yet close to many restaurants and only 10 minutes from Tyler, Texas . This will be our place to stay on First Monday in Canton too...Only 30 minutes away and worth the trip there. The staff was very accommodating and Peaches in the Breakfast area was very friendly and helpful with directions to Tyler.. Could not have asked for a better place to stay with my three girlfriends.

Hotel was clean. Staff was friendly and professional. We were in town for a baseball tournament and the hotel was a 5 minute drive to the park. Worked out perfectly for us. I would definitely stay again.

Had a wedding on the property. Guests were smoking pot in the restroom & set off smoke alarm at midnight No Security Police should have called to protect the security & safety of other guests Very Poor Management

Jamie Hansen, Owner at Best Western Plus Chandler, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We needed a hotel in Tyler and everything was booked so we found the Best Western in Chandler. What a hidden gem. Brand new, great location, large rooms and a very nice staff. We will stay here from now on when we visit our daughter at UT Tyler.

Brand new hotel. It's off the beaten path, so very quiet. Extremely clean. Breakfast was full with waffles, sausage and eggs, cereals, juices, boiled eggs and yogurt. The manager (lady with dark hair) came over to me during breakfast and asked if I slept ok, which I thought was very considerate. The only complaint I have is that the sheets were not as soft as I would like, but the towels were very nice and soft. I would definitely stay here again!

Decided on this hotel in Chandler instead of one in neighboring Tyler. Great new hotel. Located near all services that you'll likely need - gas station, fast food, restaurants, grocery store. We arrived very late (around 11pm). Check-in was a breeze. The lady managing the front desk in the night shift is awesome. She is very helpful. We chatted with her again at breakfast the next morning and it was a delight. Definitely one of the highlights of this hotel. No complaints about the room. Nicely appointed and of a decent size with 2 queen beds. There wasn't a bath rug in the room but it was easily rectified. Ice machines on every floor. Free self-service laundry is provided too - one washer and one dryer. Nice little business office corner. We used the printer to get some documents printed. I would definitely pick this hotel again if we are back in this area.