Best Western Music Capital Inn

I am glad to review this hotel! It is a little older hotel but it is mostly clean (carpets could use a cleaning) and the service is very good. The room was very comfortable and their rates are fair. Breakfast was very sufficient and tasty with a nice variety of choices. The location of this BW is ideal. You are close to the Branson activities but you are not right in the middle of the busy area. We stayed several nights while in the area and we would definitely recommend this hotel for other travelers!

Best Western Music Capital Inn. We recently stayed at this hotel. First room smelled like urine and second room also had a smell. Due to being tired and it being late we decided to stay to only have to deal with loud talking and music in the parking lot. After calling the office it stopped only to start again 10 mins later. After dealing with this and the strong marijuana smell in the building we decided to leave. STAY AWAY!!

As a long time BW Rewards member, we were very disappointed with our stay at the Best Western Music Capital Inn. Before I get into the issues, I will mention that the location is great, the staff is friendly and there is a nice breakfast bar available in the morning for the guests. That said, the entire building smells like stale cigarette smoke. The hotel is nonsmoking, however it was obviously allowed at some point in time as the smell is very prevalent on every floor especially in the hallway where the air is stagnant and it wreaks like smoke the most. Not sure if there is central air in the hallways on each floor, if there is it either wasn't working or it's ineffective but there is a definite need to circulate the air in the hallways. The carpet in the hallways are very dirty and need to be cleaned. Way too much Lysol spray or something similar was used at a ridiculous amount to clean our room prior to our arrival. When we opened the door to the room the potency of whatever was used was overwhelming. We couldn't find the source so not sure if it was sprayed in the carpet or elsewhere in the room but the strong smell of Lysol spray remained in the room the entire weekend. The carpet in our room was just gross and filthy dirty. The hair dryer plug in the bathroom was cracked and broken creating a potential electrical shock and/or fire hazard. The shower/tub was absolutely disgusting with pink and black mold all over the corners of the tub and water jets. Every electrical outlet in the room including the one in the bathroom was loose and not secured to the wall creating a potential shock hazard when you try to plug something in. No cleaning service to the room the entire weekend. The chairs at the end of the hallway also block almost half the width of the entrance to the stairwell which is an emergency exit. I am not a fire marshal but pretty sure that is against fire code and is a trip and fall hazard to anyone using the stairs. Lastly, the string lighting that outlines the roof line of the building outdoors also needs maintenance. Aesthetically the lighting does fit with the entertainment theme of the Branson strip but not a good look when there is 2 to 3 out of every 10 bulbs that are burned out.

Stayed here in late July/early August with several members of a team and their families for a Babe Ruth Baseball tournament. Rooms were clean, spacious enough for an extended stay, and well-kept for the price point. All staff encountered were attentive and helpful. The manager was also on top of things and had our team assigned rooms that were, for the most part, on the same floor and near each other. Breakfast had more options than a traditional included hotel breakfast, and there was water, lemonade, and coffee available in the lobby 24/7. There was a complimentary game room on the 3rd floor with several video games (Pac Man, Ms. Pac Man, Golden Tee, NBA Jam, etc.) and a laundry room on the bottom floor, which helped to keep clean game uniforms. The indoor pool was larger than other similarly priced hotels and was open until midnight. The only drawbacks to mention were that the fitness room only had one piece of functioning equipment (an exercise bike) and the laundry room had one washer and one dryer out of service during our stay. The location was convenient to the strip, but not on the strip, which helped us get to/from the hotel with less traffic. The strip can get quite congested. The hotel was within about 10 minutes of most major attractions, including Silver Dollar City. Team members staying at the location were very complimentary of the accommodations and no one voiced any complaints. Would stay here again if in the area.

We stayed 4 nights at this hotel and enjoyed the hot breakfast very much. Rooms were cleaned and restocked very well . Parking was easy. The pool was closed which was disappointing because it rained several days and we hoped to enjoy the big indoor pool. The front desk told us they hoped it would just be one night but it never opened while we were there. We asked for some compensation for this happening and was told we were to get a 30% off which we thought was very generous and were very pleased. However at checkout that did not happen....front desk said the manager would have to do that and he was not available. It has been a week and there has been no compensation and the phone call we left hasn't been answered. So this is very disappointing. I did not want to lower the stars because most everything was positive. Hopefully we will get an answer about this soon.

Excellent and friendly service! Clean floors, clean and comfortable beds, clean bathrooms, great A/C, good coffee and, seemingly to me, a great price! I really enjoyed my experience staying with my toddler. Thank you, Best Western!

Great breakfast, friendly hosts. I love their bathroom with a large counter and two sinks! And the coffee maker isn't in the bathroom!

We stayed here to celebrate our 35th Wedding anniversary! Rented the Honeymoon Suite. This place was not only comfortable, neat, clean and well maintained but exceptionally nice . The staff as awesome. Stacy at the desk was super nice and helped recommend what to do and what not to do. We had the best time and stay.

We brought our dog. She barked a couple of times during the night. My husband was sleeping in the room and did not hear her. A guest complained and then we were told we would have to put her in a kennel.

Room was great! Bathroom was not! We had requested a handicap-accessible room. There were several of us on a bus tour to Branson. Rather than tell us there were limited rooms, we were booked into regular rooms. Then they brought a foam toilet riser and velcroed it to the seat. The hole was about 4 inches in the back and not even 3 inches in the front. It was covered in vinyl - like a table cloth. The bathroom door rubbed on the toilet when opening the door all the way. So a little issue going on there! Best Western - you can do better. A large percentage of your guests are older people who would appreciate a higher toilet, and also a shower that isn't inside a high tub to step into. The room was clean and breakfast buffet was, also.

The location is perfect! Very close to everything in Branson , but away from the hustle and bustle of Hwy 76. They have thought of everything to make your stay like home including a magnifying mirror in the bathroom. The free breakfast is good with lots of choices! And the front desk will help you find an attraction or show, and even get your tickets!

Quiet location, but still near everything. Room was clean and spacious (we had the family room with a pull-out couch).. Staff was friendly, large indoor pool, great breakfast, they even had a small arcade. Check-in and check-out was quick. Bathroom had 2 sinks - one in the bathroom area and another right outside the bathroom with a make-up mirror and hair dryer. The extra sink helped our family get ready quickly.

Amazing stay desk employees Stacy, Cheri & Andrew went above and beyond making us feel like we were home. Definitely feel like they are now new friends. Breakfast staff kept everything clean and full. The entire experience was amazing and next year I will be staying here again.

Service is excellent. I booked two rooms and requested first floor due to mobility issues. Staff was great to accommodate us. The breakfast options are plentiful. My only complaint was that the waffle machine was out of order. Pancakes, omelets, sausage and biscuits with gravy were available. The pool area is great and includes both a hot tub and sauna.

Great value for money. Staff are helpful, professional and friendly. Good breakfast menu options. Good free parking. Ideal location for theaters, attractions and shopping.

Good rooms, standard layouts. Bathroom was clean but a little tight with no exhaust. Well situated on major routes. Housekeeping was very polite and helpful and the breakfast staff was nice and kept food hot and filled. An indoor pool for our granddaughter. Easy access to area attractions. Ozarks. We stayed here the last week in August and enjoyed our stay, However, it was marred by poor customer relations after we returned home. An employee left a message on our home phone that housekeeping found our granddaughters ring in the room after checkout. We contacted the hotel when we rested from the drive and were told that the GM was out and would be the one to contact. We tried numerous times to contact, but met with excuses. It is now the end of September and our last call ended with the information that the ring could not be found. Extremely disappointed and won't book there again.

Stayed here for the weekend to attend Sight and Sound theatre the motel was great, very clean and comfortable. Breakfast was plenty they had a menu out each day and a good variety of food. The beds were very comfortable and the shower pressure was nice. I especially liked the plastic bath mat in the shower as I am always worried about slipping that was a little extra that we appreciated. Would recommend highly good location not busy on the highway easy to get to the theatre.

Main entrance where lobby/check in and breakfast space is on 2nd floor (land around it slopes on backside to 1st floor where pool is). We stayed on 2nd/main floor in a king accessible room. It has a door bell light for hearing impaired, with a switch inside to turn off if not needed. Bathroom is nice and large. Tub/shower has a fold down bench in it with the shower head is a handheld also. King bed is very low to ground, my husband is tall and he was not as happy about trying to get up off of it, however I a 5-1 and it was perfect. :) The hotel was in a great location, near many things to do and places to eat and shows just up the street. Plenty of parking. There are barely enough plug ins to charge 2 phones and 2 watches. We had to move the night stand out and unplug the clock for one. Might consider a small power cord or something to make it easier. Breakfast was scrambled eggs, sausage/bacon, biscuits/gravy, toast, cereal, etc, Pancakes/waffle machines. Nice chairs and tables in lobby to get together with friends or play games on the one table. Was clean and comfortable. We bought our show tickets through front desk, saved us $8-10 ea show.

Everything was great. The rooms were clean, breakfast was delicious, comfy beds and pillows. Most of all the staff was amazing! Cheri went above and beyond to make us feel welcome! Next trip to Branson we will definitely be staying here.

Wonderful stay, I can't think of anything they could have changed to make it better. Great check in, full breakfast buffet, clean rooms, cheerful workers.

Excellent . Lived up to the Trip Advisor excellence award. Location good for the area attractions we were there to see. Very clean, good service and breakfast. Very safe area. Nice beautiful indoor pool. The hotel fulfilled our room requests for location. Parking very accessible…no hills to climb! We would stay again . Great value for the money! We've been to Branson several times and stayed in cabins, condos and different hotels…but this is where we would book again. Great value for the location, service and amenities.

Quick one night stay. Really nice 2 star hotel. Kind front desk staff, room was spartan but clean-no carpets which i like, pool was overchlorinated but large. The standout part for me? The free breakfast. I have such tremendously low expectations on these free breakfasts at Choice, Marriott, or hilton chains that have them, that i just hope i can find something edible. This place was above average for sure with choices and selections that were oustanding. They even picked bananas that weren't overripe or underripe. Make your own waffles and pancakes? wow. nice selection of warm and cold items too.

We booked this hotel for the second time on a Branson trip, because we had a good experience the first time. We had a nice room, the free breakfast is nice and when we went to the nice indoor pool here, we had the pool to ourselves. They also have a hot tub, sauna, and exercise room. This hotel is not on Hwy 76, so you don't have the constant flow of traffic like you would in other areas. Easy to get in and out of, and within driving distance of Branson attractions.

This is one of the best hotels we have stayed at! The people were so helpful and friendly! Everything was so clean and presentable. This was our first visit to Branson ,and,Dean, the front desk clerk was a big help with finding shows and anything else we needed. This is the way all motels should be!

I spent $900 and the room was terrible. The toilet was loose and wobbled. No Kleenex. Doors were swollen and would not shut. Everything in the room was wet. A/C unit was sticking out of the wall over 2 inches. Water everywhere. I complained and the motel was full so, no other rooms were available. sheets felt wet, carpet felt wet. Moisture everywhere. Carpet was dusty in the corners. Shower curtain rod fell down and was the wrong rod, did not fit. Horrible experience.

Beds are new , very comfortable nights sleep compared to most that have old used beds and hurt your back. Happy with stay very clean room and pleasant staff. Didnt eat at hotel so cant rate the breakfast, looked good . A/c in room was good but it was either too cold or slightly warm. Remote for tv needed batteries so we went out and bought some, didnt report it. Overall not a bad stay.

The is a clean hotel. Beds are comfortable and it is adequately stocked. They have a very nice pool and hot tub. The breakfast is just ok. I have stayed here many times but likely will not again. I am a single parent on a fixed income. I paid for my stay on arrival and then after discharged was charged again. When I called to inquire about it, Linda the person who made the unauthorized 2nd charge was not apologetic and only thing she really said was “I work nights not usually in the morning” Whether someone is a night or morning employee there should be something in place showing I had ALREADY paid and this should not have happened. It is 2 days after and I still do not have access to my money or the money to pay for my dogs being boarded. Very disappointed. Beware and make sure to check your form of payment to make sure you are not overcharged.

I was looking forward to staying here after seeing so many good reviews, but unfortunately I was not impressed. The hotel is definitely dated. There is a smell through the whole hotel that is probably a cleaner but it's not very pleasant. We stayed 2 nights and the room was not cleaned after the first night, the trash was taken out and towels were replaced, but nothing was cleaned and the beds were not made. The main reason we stayed here was for the indoor pool and we could barely get in it. It was extremely cold. We tried the hot tub out but when the jets are on the water splashes so violently that it spills over the side. We ate breakfast here one morning and there was a pancake maker and waffle maker which were good but the hot food was soggy and bland. The breakfast room was warm and muggy and the floor was extremely sticky. Overall, our stay was ok but I will not be staying here again.

Reservation was made for a double queen and given a single King room. Chose this propery because of indoor pool advertised but it wasn't open during our stay. they advertised that show tickets could be bought at the front desk. They could not. Hotel was clean enough and breakfast was ok.and received a small discount because of the issues. Probably will be looking at a different place to stay if we go back though.

We were given an ADA room on the ground floor. Unfortunately, that was right next to the front desk. (We are not ADA). We were unable to switch rooms. The bed was uncomfortable and very lumpy. For a room in this location (close to the attractions and shows) and price, I expected better. Not restful at all. Best thing about it was the location and the staff was friendly. For a birthday getaway, It was lackluster. Will not be returning.

The hotel was very clean and maintained well. Beds and pillows are comfy. The staff were very friendly and most helpful. Breakfast had a good selection, including pancakes and waffles. The indoor pool area is clean. I would stay here again..

This is our place away from home. Love the location and rooms. The two sinks in the bathroom area are a plus. The rooms are nice size with all the amenities you would like in a room. Comfy beds with nice air condition controls. Love the salt water pool although it was down and only got to swim on the last day. Breakfast very nice with all the hot items. Potatoes and bacon was added on this stay. All new equipment on the buffet line.

Room was clean and the amenities worked. Friendly, helpful staff. There's an elevator available and luggage trolleys for your use. A vending machine for snacks and drinks is downstairs. Laundry room is clean. Have to get supplies from front desk or bring your own. Room is very comfortable. Bed is clean, comfortable and 'just right'.

Hotel was friendly and staff always pleasant and helpful. Breakfast area was well stocked and offered good variety. Rooms were clean and comfortable. Location was close to many shows but did drive to most. You will need a car in Branson to get around. Good dining within short drive from the hotel.

Was a very busy weekend at this hotel but we had booked weeks in advance. Upon arrival our first room had bed broken and bed bugs. Switched rooms to 3rd floor and all was better. Not sure I would recommend this hotel but it is close to strip to see shows and Silver Dollar City.

First timers visit to Branson! Stayed here at the BW Music Capital Inn for just 2 nights. Closeby to the main strip. Plenty of parking, free plentiful breakfast with something for everyone, clean rooms, nice pool and hot tub. Gift shop and sells show tickets.

Our third time staying at BW Music Capital Inn. Always pleasant in every way. Easy to access other Branson attractions from here. Staff always friendly and helpful. Breakfast offers good selection. Pool, used previously, clean and refreshing. Highly recommended.

Joy Browm GM went above and beyond to accommodate our needs during our stay. The location, staff and breakfast were wonderful. We met a couple who travels 12 hours each year to visit Branson and they told me that they always stay at the Best Western Music Capital Inn. We will definitely stay here on our next visit as well!

This hotel is the #1 Best Western hotel we've stayed in and we are Diamond Select members. Location is excellent, lobby is welcoming and comfortable, staff were smiling, friendly, helpful with suggestions and fun to talk to, breakfast bar was always kept stocked and coffee never ran out. It's not a fancy hotel but one that welcomes you and makes you feel comfortable. I loved the pool and spa, both which were so relaxing.

9-2024 The room was clean and free from any old odors. There was Good water pressure in the shower. The bed was comfortable. All the staff we encountered were friendly and helpful. The hotel features an indoor pool, a hot tub, and a sauna. The hot breakfast offered a wonderful beginning to our day..

great staff, good room, lovely breakfast, clean and tidy, has a non slip bath mat & grab bars, pool, laundry - just the best BW we've had so far. Easy to see why this hotel wins so many awards and they certainly deserve them, would recommend a stay here

The staff is wonderful! They helped with show tickets and were accommodating to all our needs. The breakfast was great, always stocked; very clean facility overall and I thought their rates were reasonable. This is definitely our new "go-to" hotel for Branson!

This is a great Hotel to stay at if you are going to Branson. Clean, comfortable rooms and the beds are great. Best sleep I have away from home. The staff is very cordial and friendly. Very welcoming to their establishment. This is where I stay whenever I get to Branson. Joy, manager, Bri, Lacey and Stacy at the front desk and Linda in housekeeping are great girls. Have already booked another stay.

Everyone at the hotel that we came in contact with was very friendly and polite. The breakfast was great with many different things to choice from. The breakfast hours were very reasonable 6:30 am to 10 am) The location of the hotel was fantastic and close to all the places that we wanted to go to.

Housekeeper Brittany is a very good worker. She goes above and beyond ??. Front desk reservationist Lacy has a good personality. Best Western Hotels are always clean and organized. I really enjoy the breakfast they serve. Everything was good ? and on point ☝️

We were met by friendly and helpful staff to get checked in for a time away frim home. Our room was comfortable and clean. Loved the shower with nice water pressure. Family relaxing time in the pool, hot tub and sauna. It was a short, but nice stress free time.

Nice area, friendly staff and good breakfast with lots of options. Lobby and breakfast area was very clean. The room was musty smelling, as was the bedding. The bed was not comfortable and the room in general was very dated. Better options in Branson in the same price bracket.

Wonderfully updated hotel. Our room was clean and quiet. The free breakfast was the best I've ever had in a hotel; bagels, donuts, eggs, sausage, bacon, fresh waffles or pancakes, biscuits, juices.... and the list goes on. The check-in staff was very helpful and friendly and always around to answer questions. We were so pleased and will definitely make this our Branson family hotel for future visits.

Almost everything surpassed my expectations. The breakfast bar had more choices than other hotels - eggs, potatoes, meat, biscuits & gravy, waffles, pancakes, oatmeal, muffins, cereal, toast, yogurt - every day. Our room had two sinks - one inside the bathroom and one outside bathroom. Makes it very convenient when more than one person is trying to get ready. They also had a magnifying makeup mirror on the wall. The shower had the hottest water and the shower head was great - not a weak water saver stream. Lots of tv channel choices. I would not hesitate to stay here again.

This hotel is in a convenient location. There seems to be enough parking. We reserved this room with an award night. The room we were given seemed small. It was a two queen. The bedding was clean and the bathroom was clean. The room had a musty smell and needs updating. We had problems with the television. The breakfast food was good but it did seem a bit chaotic. We did not use the pool.

We have stayed at this location before so we were familiar with the hotel. Check in was a breeze. Parking was plentiful. Shower pressure was fantastic even though the faucet was a bit tricky. Internet worked well. Bed was comfortable. Pillows were a bit lumpy but I was tired so it wasn't a big issue. We didn't partake in the breakfast.

Our stay and the staff were great from the minute we arrived to the minute we left. The room was very cleaned and well stocked with all the essentials.

Our stay was absolutely wonderful! We had a different situation where my mom paid for the room but I was checking in. Lacey was incredible and helped us through that with no bumps. She was so kind and helpful. The room was perfect for my family of 4. Breakfast was very filling and lots of room to sit and enjoy it. Would 1000000% stay here again in a heartbeat.

Jason at check in was the best when we had an issue with the 3rd party reservation. He handled the issue and got our problem solved!

Reasonably priced, not a ton of traffic. Close to everything but you don't have to get on the main strip. Breakfast was good.

Was quite pleased with almost everything. Breakfast was good and had a good variety to choose from. Rooms were clean and comfortable. People were very friendly, staff and other visitors. On the down side was the gift shop wasn't open and the vending machines wouldn't take dollar bills and charged more for using a card. Pool and hot tub was clean and enjoyed the hot tub tremendously. Would definitely stay there again

A great stay…. It's an older hotel, but very clean, beds sleep great. Breakfast was great. Their staff Is excellent, both check- in and cleaning staff. Lacey (Registration desk) was amazing… so helpful and friendly, made us feel at home, they helped us book our shows- so pleased ……

We at the Best Western Music Capital during our first visit to Branson. We were very pleased with the hotel. Everything was very clean from our room, lobby, dining area and hallways. The staff were friendly and helpful. The breakfast was very good, hot and great selection of items to choose from. We will return.

I searched for a hotel that was near the Mansion Theater since my granddaughter was attending Dance Competition Nationals and found this hotel. I have stayed at other hotels in Branson on previous visits. This hotel was close to shopping, restaurants, shows, and attractions. The room was very clean and the beds were very comfortable. Will definitely stay at this location again when travelling to Branson.

Our room was a good size but a bit dated. It had a nice bathroom, which had been modernized a bit, and everything seemed clean. There was a fridge, microwave and very basic coffee maker. Breakfast was good and staff were helpful. I used the gym, you have to get a key from the front desk. The gym was a small room with only a window to the hallway and was very stuffy/hot. There was a fan that did virtually nothing to help. I only did about a mile and half on the treadmill but had to stop as it was suffocating in the room. I did point this out to the front desk when I returned the key.

All was great. Breakfast room and breakfast lady was awesome. Front desk staff was great. Only problem was the bathtub wouldn't drain well. At home usually means lots of hair in drain.

Lacey who checked us in was amazing. she is very friendly and helpful. we asked questions about the area and she was helpful on giving us the information we were looking for. she was very polite and done a great job getting us checked in. we would recommend staying here

We have stayed at this hotel quite a few times and let me tell you, they have upgraded. The breakfast is incredible. They have added more variety and have painted the pool area it seems! The staff is wonderful as always. Very clean rooms. They have a new owner and they are putting in time an energy into this beautiful place. Thank you for a wonderful stay and we can't wait to be back in November.

This location worked for us for the Thunder Ridge concert arena. Good location, pool looked nice, great breakfast.

We enjoyed our time in Branson and staying at the Best Western Music Capital Inn. The building definitely is dated and in need of some upgrades, but our room was clean. We had a couple issues while staying, but the hotel was quick to resolve them. One being there was no TP in the bathroom upon check in and the second issue was the cleaning crew threw away my box of clearly full feminine items I guess because they were on the floor next to the toilet. The manager on duty had a new box for me the next morning. The breakfast was decent and we enjoyed that each morning before our adventures. They have a waffle and pancake maker that my husband used. I enjoyed the bagels, yogurt with granola, and sausages each morning. The pool was closed for a majority of our stay, so that was disappointing.

Always clean, comfortable beds, satisfactory breakfast, love the indoor pool, hot tub and sauna! Plentiful supply of towels. This is the most frequented hotel for trips to Branson.

I would like to start off by I was scheduled to stay at a hotel down the street. I called them to tell them that I was going to be really late. The lady told me to call the number on the door and someone would check me in. Upon my arrival I called the number on the door 2x and also called the establishment. No one answered. I looked and there was Best Western 2 doors down. I have always stayed at Best Western and do not know why I did not schedule my stay with them. Well the first young lady was wonderful at 12:40am. Then this evening I locked my self out of my room and needed change Lacey helped me and she also helped me with trying to get my rewards added. Well for some reason my emails did not show up so I am thinking that the Best Western Milwaukee never did them for me and for the past 17 years I thought I was gaining more points. Nope. With the help of Lacey I will now continue to get my rewards. Too bad she was not the wonder nice person in my past, because I know that she would have made sure that it was done correctly. THANK YOU LACEY FOR ALL YOUR WONDERFUL HELP. This is for the wonderful ladies who work at the Branson West Western Plus at 3257 Shepard Of The Hills Expy, Branson, MO..... I will definitly be back to stay.

Great, friendly staff. We were underwhelmed with the room- life savers were left in the ice bucket and a lighter was against the bed post floor. Clearly dated and husband felt it had an old smell. Huge pool but very disappointed the hot tub and sauna are roped off for renovation- we booked for these amenities and they were still being advertised on the billboard outside. Would have chosen other property if I'd known hot tub was out. Morning breakfast had a good variety. Hotel is in nice location not directly in the busy-ness of the city but super close. Housekeeping is available by request which we requested- on our last day she came after 7 pm to see if we needed anything.

Kind of disappointing when the hotel advertises having a hot tub and you go downstairs to sit in it only to find that it's broken. The room appears clean but also not as nice as the photos made it look online. We just arrived today, so can't say whether the beds are comfortable, but just sitting on them, the mattresses seem cheap.

We were very satisfied with our stay! Staff were very knowledgeable and helpful! Room lobby and dining area were all very clean! Breakfast buffet was delicious! Coffee was excellent! Stay was also very affordable!

This is our place away from home. Love the location and rooms. The two sinks in the bathroom area are a plus. The rooms are nice size with all the amenities you would like in a room. Comfy beds with nice air condition controls. New on this trip was large bottles of body wash, shampoo and conditioner on the shower wall. I enjoyed that very much. New door keys to enter in the Inn and room. The person didn't mention anything about the new key card. It took awhile to figure how they work. Love the salt water pool each day, that was a plus. Breakfast was nice with the hot items. Did missed the sausage in the white gravy. Eggs and ham were decent.

Staff was friendly and helpful on all encounters we experienced. The hot tub did leak so you could visually see the water level lower as you sat in the hot tub. The AC/heat was not working with thermostat as it should. Breakfast was decent for continently.

Very pleasant experience at this hotel. We had the room with the accessible bathroom with roll-in shower, shower seat and plenty of grab bars. Nice hot breakfast with variety. Clean, heated pool. Tiny negative- one power outlet worked sporadically. Location was ok.

It was good enough. The room itself was good, and a huge bonus was two sinks, since we had four people staying in the room! Really our only complaint is the breakfast area is way too tiny, and it's just basic food. We would stay here again, but if we do, we would probably choose to go out for breakfast instead of being crammed in that narrow space with basic food. Hotel staff were all very nice.

This hotel is off the main strip which makes it convenient. This hotel is busy and only has one elevator which causes some delays at peak times. The staff was very friendly and asked how they could assist.

We come to Branson several times a year and always stay at Best Western Music Capital Inn. We have never had any issues with any of our stay. The bread is superb with an abundance of food choices. The employees are so friendly and helpful. Brenda at the front desk is super!

The staff was great. The maintenance personnel were on the spot for repairs. The place was clean and felt like they took care of their property. The pool was clean but the hot tub didn't work. Would stay there again

About half way through our vacation we noticed our room began smelling like a mildewed carpet, so we used an air freshener and it wasn't too bad. When we went to use the swimming pool and lift system it did not have the battery to make it work, the staff told us they did not have a key to where they kept the batteries and so we couldn't use it and to make matters worse the hot tub was broken.

I was very impressed with our service at check in and the decor is beautiful. Our room, like most of the rooms in Branson, could use some repairs but outside of that it was very clean. We will definitely stay here again. It is off the main drag but very close to everything.

I stayed in this hotel for three nights and four days and really liked it. As soon as you step into the hotel, it smells clean. Customer service across the hotel front desk staff and other staff is very service oriented. The rooms were clean, and my family of four with small children enjoyed the hot breakfast (which had slight variations each day) and the pool. We really liked that the pool hours were extended through late at night. This hotel is within a short driving distance of downtown and the main attractions. We would definitely stay again and recommend it.

Decided at last minute to do a 1 day getaway for my husbands birthday and this area hit the marks. Hotel had great pricing and availability for last minute and the location was spot on where we wanted.

This hotel was comfortable, in a great location, friendly staff and excellent breakfast. The free breakfast had a lot of fresh options. The location was perfect - we were able to skip the crazy traffic and get to all of the places we wanted to go using back roads.

Greeted and got to rooms with minimum effort! Clean and cool! Were offered help in finding activities that suited us and the staff was very courteous. I love that we got extra towels, when needed! Have gone to this location for over 20 years! Nicest we have found!

Hotel is conveniently located to all local attractions, shopping, and restaurants. Hot, fresh breakfast and good staff. Rooms are a little outdated and bed was uncomfortable but overall good hotel to stay.

The fitness center had NO air! It was stifling and super small. You also had to go to the front desk to get a key to get into the fitness center. The pool was also CLOSED THE ENTIRE TIME we were there.

This property overall appeared to be clean however, as we walked down the hallway to our room, there was a strong weed smoke smell until we entered our room which smelled strongly of mold. The Hall and our room carpets appeared to be in need of a good cleaning but otherwise the beds and bathrooms appeared to be clean. I made this review as ave in cleanliness due to the weed and mold smells. The "checkin" lady was very friendly and helpful.

We were visiting Branson for a clogging competition. This was our first visit to Branson and the hotel had our block of rooms for the competition. Check in was extremely easy and the front desk staff were very friendly and helpful. Our rooms were clean, well stocked and comfortable. All staff were friendly and if they couldn't answer a question they would direct us to the appropriate person. Overall a very good experience.

Overall this hotel is good. The rooms are good in size and they have a good size fridge along with a microwave which is great for long stays. The hotel breakfast is decent too, typical standard hotel breakfast foods. The shower heads are really low so it's difficult for tall people but the water is hot and lasts so that's good.

A good hotel breakfast. Eggs, sausage, biscuits and gravy. Every employee I interacted with was friendly. The beds were comfortable. The bathroom area is a bit small, but it was nice that there were two sinks. The pool area was nice.

This is a nice little tucked away gem that is really convenient to everything. The hotel has been pretty well maintained although it does show some age. The room was clean, and the staff was friendly. The amenities were all very good. I will definitely stay here again.

I normally do not post reviews. I am only doing so to warn others before choosing this hotel. As soon as we go into any room, I always pull back the sheet and check the mattress pad and mattress. I found 5 hairs on 2 beds. Upon further inspecting, I found dirt all over the top of one bed. I continued to find more dirt under the blanket and sheet. I pulled the sheet all of the way back and found 2 very dirty socks. These sheets was not cleaned. This bed was “made” to appear clean. Had they not accidentally overlooked those socks, my family and I would have been sleeping in sheets that someone had slept in. There is no excuse for this. There is no telling how dirty, or how many of those rooms have not been cleaned with new sheets that people have no idea about. Thankfully there was visible proof in ours. I could not remove my belongings from that hotel quick enough.

With an issue in our room the staff was AMAZING! They didn't miss a beat in helping out. Heather was amazing from the moment we walked through the door. Overall a good stay. Spa was quite enjoyable too!

Easy check in, great service. Room was clean and well furnished, all amenities in good condition. Breakfast area clean and well kept. Food was hot and tasty, replenished as needed, constant attention. Ladies working the area delightful

Would recommend this property. However, they really need to make sure to clean under the couch, get door locks replaced and/or be monitoring for when they start to go bad and replace before next customer. The staff couldn't have been better - absolutely amazing giving you the shirt off their back when the power went out. The sauna/hot tub/pool is well maintained and nice to relax in until 12 midnight. Would be nice to also be opened early hours in morning for a quick swim to start your day.

Clean rooms and friendly staff but rooms are very dated and it shows. Dim lighting in rooms, cracks in drywall stains on ceiling and walls. Bathroom counters sagging and pulling away from wall/caulking.

Lovely motel- clean and friendly, excellent staff. Loved our room and king bed. We did not swim, but the pool was pretty. The breakfast was very good: scrambled eggs, sausage, patties, waffles, biscuits and gravy, yogurt, bagels and English muffins, coffee. We enjoyed our overnight stay and would very much recommend this motel.

Number 1, the location. Number 2, the hot breakfast. Number 3, the rooms size and cleanness. Beds are wonderful and cozy. The bath is nice with sink in it and sink outside so two can get ready. Number 4 , the indoor pool is nice size which is heated and salted. A big plus for us pool swimmers.And yes it has a very nice hot tub next to the pool. Number 5, wonderful staff. So if any of these interest you, this is your place to stay.

The hotel was very nice. It was clean and was decorated for Christmas. It was a welcoming atmosphere as soon as you walked through the door. The staff was so warm, friendly, and welcoming. They truly made our trip nice.

I have stayed in several hotels in Branson and always look for one with an indoor pool. When I called to see if it was heated (not just in a heated room) they told me it is for sure heated and very warm. When the kids got to the pool it was ice cold. So, needless to say, the kids were bummed. There were industrial fans going on every floor due to a leak I'm guessing. For the price, I wouldn't stay there again. I've stayed in much cheaper hotels with a warm pool! Front desk was amazing tho. Those ladies rock!

Room was clean, quiet, and just what you want when staying at hotel. Super friendly helpful staff. Quick check-in and out. Handicapped room was properly equipped. Had plenty of parking. Breakfast was cleaned as it is being used, so everyone had clean table and serving area. Will stay there again.

Brenda at the front desk will make you feel like family. She has a kind word and a smile for everyone. The employees are friendly and very hard working. It's an atmosphere designed to make you as comfortable as possible while away from your home.

We always stay at the Best Western music Capital Inn when we come to Branson and we are pleased every visit. The breakfast has excellent choices. The motel is clean and quiet. The employees are exceptional and so friendly.

This Best Western in Branson, Mo is in a great location. Close to all of the activities, but not too noisy. The room was clean and comfortable. We stayed three nights and each morning the breakfast was hot, bread items were fresh, and what needed to be cold was cold. Always plenty of food. ALL the staff is friendly.

I can't say enough about this location. The Front desk went above and beyond to be courteous and helpful. Great location. Clean, quiet and comfortable. Perfect for families as well. We felt very safe as well.

We stayed as we always do, 2 days and 1 night in Sept. . had a great room on the third floor. The a/c controls were mounted on the wall rather on the unit which makes controlling the setting a lot more easier to control. The room was in great condition, nothing to complain about. Had a good sized bathroom with tub/shower combination , Also, the lavatory outside of the bathroom is convenient.The 2 queen size beds is a plus.Would not want to change anything. Show tickets are available in the gift ship for most shows, AnnaLee gets the best seats available and she is very knowledgeable so you can get what show want. The breakfast room is available every morning and is well stocked. The location of the hotel is great and just off of Hwy 76 congestion.

The was very helpful, friendly, dedicated to serving guest. Even the Gift Shop attendant. Rooms need some improvement on looks. Pretty basic old. Parking limited. Access and Security excellent. Gift shop reasonable prices and nice selection of items. Bathroom was very nice.. new shower and counter tops and lighting very nice.upgrade

This was on par with most chain hotels. The staff was friendly and helpful. I went in the off season, which may have made a difference. The price was good and I may stay again for my next visit. I didn't use the pool, so I can't give it a rating.

Overall my stay was good. The hot breakfast was good, but just the usual, nothing special. The rooms were clean and the amenities were good. The towels were a bit thin and we'll used and the rooms were in need of a bit of a uplift, the furniture was well wore.

This was a vacation to Branson to celebrate an anniversary and to see Gabriel Iglesias close to attractions but needs updating badly beds were horrible everything else was nice and clean stuff was awesome

This was a really nice BW. The staff was incredibly helpful and friendly. We were allowed to check in a little early. The room was fine and the breakfast good. I probably shouldn't say the but the morning staff person allowed us to use the indoor pool a little earlier than the posted opening time. My wife and I got in 1/2 hour of laps before breakfast. THANK YOU!!

The hotel was clean, staff was friendly, location was close to attractions, indoor pool and hot tub, breakfast served every morning. A really nice place to stay especially on a budget. Would recommend!

I dont think I need to say much else. We travelled with a large group and each day another person found bedbugs in their room. We ended up moving all 45 of us to a different hotel. That area seems to have this problem.

I found the rooms to be incredibly clean and comfortable. The bed was very comfortable and cozy. The AC was cold!! (It was HOT outside!) The staff was so helpful and nice!! The hotel was very well priced. We will be staying her again on our next visit to the area!!

Excellent customer service provided by all staff! Good location with easy access. Good free hot breakfast with several choices. Swimming pool and hot tub well maintained. Housekeeping staff was very caring and eager to assist with all requests.

After being there three nights we found crumbs under the pillows. We did not eat in our bed. We were checking out that morning. I told the front desk regarding the sheets not being changed from previous guest. She said she would tell the manager. Sleeping on previous guest sheets, absolutely disgusting! Hair in tub from previous guest. We found a bottle cap next to other bed. Breakfast area had food all over counter. The hot tub jets were not working properly.

Nice place to stay. Not fancy but adequate. Clean Rooms, grandkids enjoyed the pool and hot tub, Really impressed at how extremely friendly and helpful the the staff was. Because of them, we started each day with a smile.

Rooms were clean. Our two daughters 5 and 7, loved the salt water pool. Breakfast had lots of options. Location is super convenient. Short drive to restaurants, outlet mall and silver dollar city. We will definitely be back.

The good.. Location was convenient. The cleaning staff was friendly and helpful always saying hi and wishing you a good day. Breakfast was always well staffed. The bad... Our room smelled and the pool got shut down while we were there for three days. We could use the pool at their sister site, but that wasn't convenient. The building seemed run down. For example, the door had a sign to not let it slam, but it was hard to do and should just be fixed The front desk staff and gift shop staff were not helpful. They were not attentive and didn't want to help. The carpet needed cleaned better, found some debris from previous guests.

The staff was helpful and welcoming. The hotel beds were comfortable. The hotel was quiet. The breakfast each morning was hot and good tasting. The pool and hot tub were clean and nice. The whole experience was wonderful!

This hotel was perfect for our basketball team and their families. The location was great. We were close to everything. It was nice to have laundry facilities and the indoor pool was open until midnight. Each room had a microwave and mini fridge. Breakfast was filling and good, but a little crowded. The only issue we had was a chirping smoke detector at 3:30 in the morning. My husband went to the front desk and they gave him a battery. Within a few minutes, the chirping had stopped and we went back to sleep. Everyone working here greeted us with a nice smile and kind words. This hotel was a pleasant surprise. We would definitely stay here again.

The manager Helen was very helpful getting us checked in and answering questions. She was very enthusiastic about what she was doing for us. Later one desk clerk Joy was very helpful getting the Air conditioner working. My wife got too much heat on Thursday, and they did all they could to get our money back on are tickets on the Haywood show. No luck. The only problem we had was the Wi-Fi, they gave us a booster, but that didn't work. It was ok we weren't there much. Also Joy got us checked out early because of my wife not feeling well. Hey Helen give Joy a raise.

all good but the breakfast in the morning room was great everything worked plenty of restaurants near-by lots to do also when in town again would go back hopefully with a better breakfast also thank you

This was not our first trip to Branson but our first stay at this hotel and it did not disappoint. Rooms were clean, beds were comfortable and the staff was amazing! Everyone was so friendly and helpful. The hotel is in a great location with easy access to everything. We will definitely be back!

The hotel and staff were good. We stayed only one night. After we returned home we noticed bites on my husband's arms. Diagnosis: Bed bugs! We have never encountered this before and are now panicking. We met the hotel know. So far no response. We haven't traveled anywhere else this past month, so thinking this is the only place we could have picked them up.

We spent two days and one night this trip.They had our room ready when we arrived. The breakfast was filling with plenty to select from. They have gone back to self serve as it was prior to covid. The bed was very comfortable and the room was satisfactory. The two vanity's come in handy when two people are getting ready for the day. The tub/shower was good had , has plenty of hot water. They have plenty of extras like exercise room, hot tub and sauna, and swing pool but we did not have time for everything they have to offer. The employees are very friendly and helpful if you need their assistance. The air conditioning worked great after you get the temp you want. If the breakfast room is overcrowded, it is ok to take a tray back to your room . Also, the parking lot is flat with no hills to contend with.

We've stayed here several times over the years. This motel is consistently great. It's very clean, extremely friendly staff, pool area is awesome, quiet location slightly off 76 but still close to everything.

This hotel had everything I was looking for. It had a adequate size indoor pool that I used to get some exercise laps (slow laps). Breakfast with "Make your own Waffles" . Location was off the 76 strip, but within easy access to shows and activities on 76 strip. Very quite area. The hotel is not prefect but did have everything I was looking for. For example; I had refrigerator problems where I had to play with the dial to get right temperature (the MAX was actually OFF and the OFF was MAX.) I finally figured out that if I turned the dial all the way toward the MAX and heard / felt a click, that was turning it off. Then I turned the dial back to about half way. This was a good temperature for the refrigerator. The sheets look like they were old, but they were clean. Towels were great. Pillows were fluffy, but I like flat. No problem though, because I always bring my own pillow. Staff were always friendly and made me feel welcome. The hotel I stayed at the day before had "not so friendly" staff. It makes a big difference.

I highly recommend this hotel! The rooms were clean, the atmosphere was very family friendly, and the price was reasonable. We enjoyed the pool and the included breakfast as our favorite amenities. The hotel was close to everything we wanted to access, but not right on the main strip, so it wasn't noisy or as busy a street. It was right around the corner from the Butterfly Palace, which was one of our entertainment stops. The staff was friendly and kind, and offered a great service in the gift shop for purchasing tickets to a wide variety of attractions and shows. We were also able to get a schedule for what was available on the days of our stay. We would definitely stay here again!

We spent 3 nights at the Best Western Music Capital Inn & it was excellent. All staff was very nice & helpful, the hotel was very nice & clean. The breakfast was outstanding as well. We would recommend this wonderful hotel to everyone. I finished chemo & radiation a little earlier this spring & actually received the nicest thinking of you card from the staff. I was moved to tears. How thoughtful of them. This is a very top notch hotel with reasonable rates. We will be back.

This hotel smelled so old when we walked in. I had debated between this best western and the other one and i instantly regretted my choice. The overall stay was ok. It wasn't a terrible experience but it wasn't my favorite either. We did utilize the pool area and that was nice to have. The breakfast was great and was always fresh and stocked!

Hotel was clean, staff is friendly, we loved the large indoor pool and hot tub, the location of the hotel worked well for us since it was on the edge of the strip that is closer to Silver Dollar City. SDC is maybe about 10 minutes away. The breakfast is also really good with a good selection of food and two waffle makers (most hotels I've been to just have one).

This place was a breath of greasy air after having to leave another property. The rooms were clean the staff was very helpful. Breakfast was good. The only thing that I didn't like was the stair door by the room we were in it shut very load and we could hear it in our room. Other then that everything was great

Hotel is adequate and staff is friendly enough. However, three ball team of kids were there when our group was there. Kids were slamming doors and running the halls at midnight. I asked the clerk at the front desk about it at 12:15 am. She said they were going to bed shortly. Parents, coaches and/or hotel staff should have stopped this before midnight. The walls are thin and the doors are heavy and loud when slammed. This makes for an annoying and sleepless experience.

We stayed there for 3 days. Hotel staff refused to clean our room during our stay. Rooms were dirty and not well taken care of. Breakfast was not edible and unappealing. The only thing positive was the pool area for the kids. But the picture is very deceitful and not as big as the picture leads you to believe. Would not recommend staying.

We've been staying here since 1998! The staff is always friendly, the breakfast is always good, the rooms are clean. And I especially enjoy their coffee, which is available even after breakfast is over! We have stayed with them 3 times in the last 12 months for a total of 13 days! In years past we brought our grandson with us during 2 different summers and he & I used the pool & hot tub which was very enjoyable!

We have been staying at Best Western Music Capital Inn for several years when we are in Branson for YCW. I was very disappointed when I walked in the room. They have changed the beds, they mattresses are terrible! They are not the high beds that we used to climb into. They are saggy and they do not use comforters anymore. You get a sheet, a thin blanket and a sheet! There are bars that are sticking out below the box spring, which I scraped my leg on. Luckily we received a group rate. I would not stay here for $180 a night. I am a Diamond Rewards member and stay at a lot of Best Westerns, but I will not stay at this on again. We will find a different one to stay at next year for YCW!

It's not fancy! I was disappointed when we first arrived. The rooms are dated and could use some updates. However, once I was in the room for a while I realized that it is spotless. Seriously, that means a lot more to me than it being super pretty. The beds are pretty comfortable with plenty of different pillows. The bathroom had an updated shower stall. The staff are super helpful and friendly. Check in was a breeze. The breakfast is pretty good! I'm limited as to what I can eat, but my husband and son were pleased with the variety. The pool and hot tub are pretty nice, and indoors which is good. If you're not hung up on appearances, and want a good place to stay that is clean, I highly recommend this Best Western.

We stayed here during spring break of 2022. The hotel is conveniently located but not directly on the strip, which is fine with me. The 2 ice machines that they have for the hotel were both broke down until the night before we left when the one on the 3rd floor started working again. The breakfast area was a bit on the very warm side, but you can also eat in the lobby area. They probably would be better off if they would have individual milks for people instead of the milk canisters that they have to refill all the time. Breakfast goes till 10a but by 8:30 all the bread products and muffins were gone. Room was a nice size. I like that they have a sink outside the bathroom for people to get ready with while another person can take a shower. I would stay here again. I am a Best Western rewards member and got a promotional rate for the number of nights we stayed and also got double rewards points which is nice.

The staff was quite friendly and accommodating..end of the positives. Dirty pool, pics out of date, ice machines broken..go to front desk, front desk rationing ice distributions, fitness center doesn't open until 0900, wifi doesn't work..room rate around $180/night….c'mon

I have stayed here in the past and it has been good for the most part. We stayed here again for a week and I was not impressed. Furniture in the room was filthy, my daughter had a roach crawling on her clothes in the dresser drawer. The stool in the women's bathroom in the pool area was clogged and rim full for two days. There were two church youth groups running up and down the halls, in the stairwells all night long. I called the front desk two nights in a row. I stepped out in the hall the second night after I called, the lady from the front desk came up to the fourth floor and advised the kids to quiet down and that she had already received a complaint from a guest and gave them my exact room number. This was 12:30 a.m., they continued to slam doors, and nothing was ever done about it. I will not stay here again, too many places in Branson to pick from. Had their pool not been open until midnight, I would have left mid-stay this time.

If I'm rating just on the mattress, it would be a 1 but the rest of the hotel services would be a 5 so that averages out to a 3. Seriously, such a nice hotel and mattresses that visibly sagged in the middle! They were horrible. But the rest of the hotel experience was great. Friendly staff, great breakfast, clean, convenient to entertainment and shopping. I was disappointed that the pool and fitness room did not open until 9 am.

This hotel is centrally located to easy access for all of Branson. The staff is amazingly freindly and helpful. Able to get show tickets and answer any questions. The provided breakfast is really good and when your day is done you can relax in the hot tub. Definitely recommend!!

Room was very comfortable! Smaller sized bathroom, but had a sink and mirror outside the bathroom, so 2 people could get ready at the same time. Pool and hot tub, fitness room, game room, breakfast, lounge sitting... all very nice

My wife and needed a get away. We didn't want to fly due to everything going on so we opted to stay in the states. We had been to Branson during the summer but thought we would try the winter holiday season. Everything was perfect. Will be back again next year with friends.

Good location for our needs to get to Silver Dollar City. The bed was rock hard and uncomfortable for me. The breakfast was adequate to hold us over until we could get more elsewhere. We had room 102 by the laundry/game room and pool. Didn't care for that. Can hear the laundry and games being played and screams from kids up and down the hallways and in the pool. Not a good location for the room.

We always stay at Best Western Music Inn when we come to Branson. The entire staff are courteous and friendly. The rooms are comfortable and the bathrooms are nice sized. The breakfast items have a good selection. We've always been extremely happy with this motel.

We spent two nights at the BW Music Capital Inn and we had a wonderful experience. All of the staff were so friendly. We arrived well before check-in, but our room was ready, so we were able to get into our room early. Our room was clean, smelled great and was well-equipped. Our bed covers consisted of a lightweight blanket between two sheets. Felt clean but not very snuggly. But with just two of us and two queen beds, we just added the covers from the other bed. Thermostat worked great, so could just turn up the temperature. Breakfast was great, with hot and cold options. Not too sure about the COVID precautions. Posted sign says wear masks, but I saw very few. Housekeeping won't enter your room during your stay, but maintenance staff came in to check the fridge without masks. I'm not a hard-core mask wearer, but don't post the sign if you're not going to follow it. Would stay again.

We arrived for our reservation which was Oct 14, 21. Got there a little earlier than we had indicated on our pre-reservation checkin arrrival but our room was ready so had a little time before our show was scheduled. Upon going to the room the temp was a cold 60 degrees , so advised the front desk and was told they would get a maintenance man to take care of it which he did in short order. That was the only problem until the next A.M. , could not get hot water for taking a shower- just luke warm and this we did not report. We were satisfied with everything else during our stay. The breakfast was great, the hotel was very clean and quite and the employees were very friendly. This is a very family friendly place to stay. The rooms are comfortable ,well lighted and spacious. Our only drawback is after checking their room rates for staying the following month (Nov) will be much too high this time.

I have always enjoyed staying at best western..they are. Lean and staff is friendly. I would recommend this motel ..they have a pool, hot tub, and close to the strip in Branson. Really enjoyed my time.

We went with a big church group. Amazing staff. Very clean rooms, and accommodating front desk that was so kind. The pool was warm and clean. The breakfast was a good free breakfast and the dining overlooked the pool.

We were travelling with a group of 38 older folks from our church. As you might imagine, this can be a tough crowd to keep happy. But Joy and the folks at Best Western Music Capital Inn went over and above our expectations: Wonderful facility well maintained, great amenitites, hot breakfast - and the service and organization BEFORE we arrived made the trip awesome! HIGHLY recommend - and we'll most certainly be back!

The motel was well-kept and clean. Staff was friendly and attentive. It was rated as third best place to stay in Branson, but we had a few problems with hot water. The motel has a hot breakfast, but it is served rather than allowing self-service. Other motels in Branson were allowing self-serve in their breakfast area.

we have stayed at this motel for several years. but no more...i was told upon check in that there would be no cleaning service! just put your dirty towels in the hallway and someone will pick them up...but if you need more just come to the front and ask...this includes coffee and cups also. The beds were so hard neither of us got any sleep...they need to be updated! the toilet would barely flush and we had no hot water on the morning we left. The ice machine had no grate to set the bucket while you got ice and there were towels all over the floor soaking up water where it was leaking. the trash cans on the outside were overflowing with trash both days we were there. We have always enjoyed our stay at this motel...have even recommended to friends and family...but won't be staying again.

We have stayed here numerous times, and have always had a positive experience. Staff is very helpful and polite. I appreciate that they are trying to keep us safe from the Virus, and do not come into room to clean, etc., and I have no problem going to front desk to get towels, etc. Breakfast is very good, and food is hot.

We stayed here while on our Anniversary trip to Branson. We love the cleanliness and the friendliness at this hotel. Have stayed many times before. Same family has owned for years. They have very high standards. We definitely recommend for a stay in Branson.

This was within 10 to 15 min of everything we wanted to do in Branson. The staff at this hotel were extremely friendly and helpful. The rooms were comfortable and very clean. The breakfast had good options/variety.

We stayed 3 nights at this hotel.It was clean,quiet and comfortable.Air conditioner worked great,good water pressure in shower,good tv reception and channel line up.There is no housekeeping,at this time, but not a problem to get extra towels if needed.Breakfast is standard hotel breakfast.Everyone we encountered was very nice and friendly.We did have a problem with our key cards second day there.Went back to our room and couldn't get in.Had to go back to the desk and a very nice lady fixed them for us.Had no further problems.We did not care for the beds,they were too firm for us.Due to us forgetting our swimsuits,we didn't use the pool but it looked very nice.All in all,a nice stay and would recommend.

The hotel was understaffed and there wasn't enough towels to take a second bath on the second night. The air conditioner did not work great once I brought it to their attention they said just take out the filter and it will be fine.

From the moment we walk through the door. We were impressed from the decor everywhere we nods to music from the drum kit hanging from the ceiling to the pictures on the wall and the numbers on the doors. We were greeted with a sincere welcome from Brenda the front desk clerk. Check in was a breeze

This was a great hotel. So glad we picked to stay here. Hotels typically gross me out. This hotel exceeded my expectations. It was clean and yummy hot breakfast! Staff was also super friendly! Thanks!

Staff was very friendly but my room was very hot, it was hot out but I should be able to turn my air down past 66 if I want also very low air flow. Not very clean in the room crumbs in corners & cracks

Hotel was very clean and nice. Staff was very friendly. Great breakfast. Pool was very nice too. Only complaint about the room was air didn't seem to be very cold, but it worked so I didn't complain to staff.

When we arrived the elevator wasn't working so that was not fun to lug our suitcases up a flight of stairs but it was fixed the next day. Internet connection is very poor. But the staff is friendly and the breakfast was decent.

Shower is impossible due to scalding water that cannot be turned cooler. Very clean rooms. Smells good. 2 night minimum stay- 200$ per night. No toast or waffles due to covud but good biscuits n gravy and omelet.

We traveled as a family with two youg adult children. We spent three nights where we received the best customer service from every single employee at the place. The maintenance man who held the door for us, and immediately came when our remote became disconnected from the TV, the front desk workers, and the breakfast staff were all amazing in all of our dealings. They even called after we left about a necklace my daughter left behind and ended up mailing it to our home. The pool, hot tub and sauna were well maintained and the game room was fun even though I lost at everything. This hotel has maintained this level of cleans me comfortable for us many times over the last couple of decades.

We enjoyed the hotel, especially the pool area, which was open late. The rooms were nice and clean, showers were hot and had great water pressure. Beds comfortable also. The hallways of the hotel could use some updates, but overall, we had a great experience here.

We went on vacation to Branson. This was a great place to stay right off of strip. Breakfast was okay but not a lot of options. It had plenty of parking. Indoor pool, hot tub and sauna were open until midnight. Game room was fun as well.

My family and I had a wonderful time staying here. Everyone there was very, very friendly and caring. The person at the front desk was truly friendly. The rooms were clean before I walked in. Everyone there made my family & I feel like we were at home.

This was my families worst hotel experiences ever. We've road tripped around the United States and this tops anything I've ever experienced. Our first room was dirty, worn, old, and filthy. We found a long hair on the sheets, the floors were not vacuumed, and there was a molding and stained shower curtain. So we called and asked to switch rooms. At first glance the second room looked better, so we okayed it. But you will see a photo of what we found in the second room. Poop on the toilet. I also found a pile of hair behind the bathroom door with debris. It looked like they may have swept everything in the corner of the bathroom and never used a dust pan. The tissue dispenser had dried brown splatters on it that wiped with some elbow grease. It was late and we were tired. We pulled our our Clorox wipes and cleaned the room ourselves. I had cleaned everything else when I found the toilet issue or I would have taken pictures of that also. The toilet was the last straw! I went to the front desk the next morning. I will say this the staff is very nice. But they said because you booked this thru a third party there's nothing we can do but offer you a voucher for a free night at this location. No thank you!! I don't plan to ever stay here again. I wouldn't even feel right passing on that to a friend. As we checked out I saw the ‘cleaning staff'. Wow, no wonder! A very young group of what I'd call girls. The hotel is very run down and old. It looks like the bathrooms have been remodeled recently but not much else. I read reviews before choosing this hotel. And I just want to give somebody a fair assessment of what you will really find. I can't believe how anyone could be happy here. We didn't feel comfortable using the pool or eating breakfast there due to the lack of cleanliness. I wish the hotel would've stepped up and found someway to take care of us considering what we found. I shouldn't have to clean a hotel room at 10:00 at night after a long day of traveling.

From booking to checking out, my experience was wonderful. Easy to book, friendly staff and easy check in upon arrival. Checking out was a breeze and the hotel was very clean. The rooms were set up nicely and comfortably. Everything I could have needed was available. Definitely will be staying at this hotel again.

Service is awesome. Beds are horrible. Almost left after first night. Bought some padding from target for beds. They really are so close to being one of the best in Branson. But those beds have to go.

No in-room service. Need to update clean room system. Were sent to 2 dirty rooms first. Shabby, torn curtain in room. Need to upgrade a little. Little more variety for breakfast buffet. Grandkids enjoyed pool.

We arrived on a Monday and left on a Saturday. We were greeted with a smile and great customer service from the time we arrives until we left. Room was clean when we arrived. The hotel needs a little updating but in my opinion the short comings of the hotel are overcome by the staff! The price was great and it is off the main track but easily get around town using other routes. The breakfast was good every morning also. Pool area was nice but did get crowded while we were there. Once again the worst part of the stay was rude guest but the once again the staff overcame that shortcoming and made it worth the stay.

The personnel at the Best Western Music Capital Inn were all exceptional from the time I made the reservation, arrived at the motel, and our departure. There were adequate food options for breakfast. The motel was spotlessly clean.

I called ahead for breakfast status and this was the only hotel in our price range serving hot breakfast, and they did not disappoint! The hotel room smelled slightly, but having a decent breakfast dear outweighed that. Front desk ladies were awesome!

Nice location for those in town for a quick visit. Away from all the traffic and noise yet still convenient. Easy parking, easy access. Breakfast was a modified hot meal with eggs and meat. Limited bread options. Limited fruit. Clean, friendly and comfortable.

The staff was very friendly and helpful. Everything added up to a good value. We appreciated the ease of parking and access to our room, as well as safety. We enjoyed breakfast and the pool one evening for a stretch of the muscles.

This is a really great hotel to stay with family. There is an indoor pool, small game room, hot breakfast, and it is clean as a whistle. Close to silver dollar city and the strip, we loved our stay at this hotel and will definitely be back.

Great Clean rooms. Comfortable and back supportive beds.Top notch service. Easy checkin and out. Quiet rooms. Tasty breakfast. Many choices including protein with breakfast. Great place to stay for couples or families. Will stay here on future trips

Enjoyed everything about our stay. Would definitely book this hotel again. Close to all of the major attractions. Was able to use alternate routes to get close to attractions I wanted to do using alternate routes.

When we checked in Sunday afternoon we were greeted with a warm reception. Such friendly people! The room was very clean and comfortable. The pool water was warm (the room was a bit cool). If we get the opportunity to go back to Branson we will stay at this hotel again.

This is my first choice all the time. Very reasonable and accommodating. The breakfast for our stay was very delicious and delightful the customer service was spectacular. The fitness center was great to get your self motivated for your day we will be back soon

Stay was great except for the bed. Mattress was so uncomfortable, couldn't stay asleep. Lighting could be a little better as well as it was very dim unless you pulled curtains open, which was fine during the day but at didn't have much light at night.

It was my husband, kids, and myself that stayed here for a mini vacation. Everything was great. The room was small compared to other hotels I've stayed in for the same price, but it was worth the money. The continental breakfast was good and had a decent variety. The pool was open til midnight and was a great extra for the kids. They spent hours down there over the whole weekend. Great hotel and very nice staff.

The rooms were clean, the beds comfortable and the breakfast was very good with a nice variety. All staff was friendly and helpful. Pool was overcrowded at times and the water tasted like the ocean when splashed. That was the only issue we had.

Nicely located out of main traffic but still close to everything. Staff was very friendly and helpful. Rooms were clean and everything kept in working condition. Plus a nice hot breakfast. Our first time staying there and a nice experience.

This is a great hotel. Very clean rooms and full cook breakfast. The staff was very friendly and helpful. I would stay here again and recommend it to family and friends. We didn't use the pool but it looked amazing

Very nice and clean hotel! Even during covid they had a complimentary breakfast. It was served to us by 2 nice ladies. They offered Biscuits and gravy, sausage, frittatas, banana muffins,juice and coffee.

All the amenities, close to everything, friendly staff, well taken care of property. Well worth it! Everything you need is on hand, any thing you want answered is promptly answered. Great breakfast. Pool, laundry, vending. Just a great value for a family.

Excellent place to stay! Our number 1 choice when we come to Branson. Rooms and facility very clean! Great pool and spa area. Food good for breakfast! Staff always friendly and helpful especially Joy and Brenda!

Horrible place! Absolutely no service, terrible breakfast , no housekeeping even upon request! The rooms smelled with a perfume to cover up odors. A piece of iron on the bedframe jutted out where you could trip over it. We were scheduled to stay there five nights but after one night we checked out and went somewhere else.

We enjoyed our stay! Staff was friendly and very caring!Even in the midst of the world's pandemic, they were certain to make sure we were taken care of! The hot breakfast was not the traditional full hot breakfast like! It was good and served by staff who also served with a smile!

The staff at this hotel was constantly on top of everything while also being friendly and upbeat. It was like being around old friends, not strangers. I was actually disappointed to have to check out because it was so amazing

We recently stayed at Best Western Music Capital Inn Branson and had a wonderful visit. The staff was very friendly and made us feel like family. The hotel was very clean. There is a great indoor pool and hot tub. Also, there is a game room that the kids loved playing in. We would highly recommend staying there. We plan and look forward to going back and staying there soon.

I have an elderly parent with us, I was concerned about her walking. I called to inquire about connecting rooms vs walking to breakfast, walking to the door. we were placed in the perfect rooms! The hotel is beautiful. The staff was grand! Rooms were clean, but due to Covid, no maid service during your entire stay.

The staff was amazing. The lobby was beautiful. However, the room, hallway, and pool area was a bit more run down than we were expecting. Breakfast was great and the pool/hot tub were great temperatures. We would possibly stay again because the rooms did appear to be very clean.

I am a Best Western rewards member and decided to try Music Capital Inn, I was very happy with my room and the hotel. The staff were very friendly and accommodating, The breakfast food was satisfying. The room was very clean but I chose to wipe down where people touch because of Covid. We will stay there again next time we visit Branson.

This motel is very nice and very clean. The Lady that checked us in was very helpful and nice .We used the jacuzzi one night.Were disappointed not to be able to access the breakfast room to use a table to play cards. the table in the lobby was very small. The desk personnel were very helpful in getting us tickets to a show!! need to have gift shop open other than weekends.

The rooms in this hotel have not been updated for many years and require maintenance. The photos greatly exaggerate the atmosphere and aesthetics of this ok hotel. The pool is very nice and the lobby looks good.

While traveling with family, we requested adjoining rooms when making reservation a week prior to stay. When we checked in, we not only didn't get adjoining rooms, they separated us from one end to the other. And, when we arrived, there was not a single person in the adjoining rooms. They could have easily gave us adjoining rooms, but didn't want to go thru the trouble. Don't recommend this hotel at all.

Clean, friendly, kids had a blast in the pool!! Every staff member was super helpful!! The room was comfortable, breakfast was hot and good. The hot tub was warm and relaxing. Will stay here again next trip!!

This hotel is very clean, it is quite, the staff are helpful and kind. We stayed one night. There is a pool, hot tub, and a sauna. There is a little game room, washer and dryer. There are restaurants within walking distance and gas stations close by.

My room, the pool, hot tub, customer service, breakfast, business office, etc were ALL wonderful. The staff at this location made my 11 night stay for work INCREDIBLE. I cannot say enough about how wonderful this crew was. I wish I would have gotten names to call them all out. Incredible hospitality. Pool and hot tub were excellent. Washer and dryer worked great. Fitness room and business office were such great amenities for my lengthy stay.

We enjoyed the hot tub, pool, and the rooms are nice. Thank you for a great stay for our girls trip. We have stayed here before, and the beds are comfy, The breakfast is good, and thank you for accommodating that in since of Covid.

The hotel was clean, lobby had nice interior decor, front desk staff was friendly and helpful. Free parking, restaurants nearby, easy to get to, quiet rooms, beds were comfortable. Wish the pillows were larger and more of them.

This is my favorite to stay in Branson. Clean, comfy rooms and a great staff. Ms. Brenda was very nice and helpful when I made the reservation and she took care of me when I checked out. She is a great lady. Very nice and cordial. Ms. Darlene was super nice when I checked in and she made me feel welcome. I was impressed with the way she greeted me and thanked me for staying there. These 2 ladies are great and will put a smile on your face. When in Branson, you should make this place your home away from home. Great people and staff.

We stay at the Best Western Music Capital Inn frequently because of the professional family friendly environment and great location just off of the 76 strip. They always provide great service with a smile.

The hotel is very nice and very clean. It has an inside pool that was very clean as well. Hotel staff was very friendly. I would definitely stay again. Only complaint is we paid extra for the breakfast buffet which they did not have due to Covid. The food that they did have was awful!

Our family had another good experience staying at this motel. We realize that during COVID-19, things are different, but the service was still the same - outstanding. They handled breakfast well under the circumstances. You came to the room where breakfast was served and someone told you what they had available - cereal, muffins, fruit breakfast sandwiches, etc., Then you told the person what you wanted. They collected it for you and gave it to you on a tray, if you wanted to take it back to your room, or you could eat at one of several tables in the room or lobby. There were only 3-4 tables available for social distancing purposes. The room we stayed in was comfortable. There were plenty of mirrors in and around the bathroom area. One bathroom had the toilet shower and sink. The small room adjacent to it also had a sink and towel. Thanks to BW for another great stay!

The room was nice and clean. The bathroom was nice and clean. The kids loved the pool and hot tub. There was an odd smell in the hallways, but I really think it was an air freshener, but I didn't care for it.

Not a terrible property, but way overpriced for the features and maintentance. Pool water was cloudy. Pool bathroom was filthy. Made guests walk to the front desk for anything they wanted. Had "Be Green" cards in the bathroom but no place to hang wet clothes. No exhaust fan in the bathroom. Several ice machines not working. Poor breakfast for the price. Noisy during night - paper thin walls. Fitness room filthy and stuffy, no A/C working.

Our family enjoyed our stay at this Best Western. If you like mirrors in the bathroom area, you'll love it. Two sinks, too. Great breakfast and friendly staff make it a very fun place to stay. The price was reasonable for the quality of the motel.

So a mixed review. The friendly caring attitude and clean facility were a 5 star, however a mattress that felt old and a darkish room both seemed ready for updating. Pool was crystal clear in keeping with 5 star operation of hotel.

Trip to Branson could not have been any better. Went to see “miracle of Christmas @ sight & sound. EXCELLENT show & best Western music was just a lovely place to stay. Perfect trip! Great breakfast. Fun.

Our first stay here. The staff were all very friendly and helpful. Our room was clean. Breakfast was excellent! Full buffet! We opted to forgo maid service for 500 points. Convenient location for north theaters. We will stay here again.

The staff at this Hotel were absolutely wonderful. Great Breakfast, rooms were nice, nothing fancy, but very clean. Really appreciated that Santa was in Lobby for my Grandchildren to visit. Wonderful experience.

We always stay at this property when in Branson. Very clean, great salt water pool, good hot tub, food always good. Staff are very friendly and helpful especially Brenda at the front desk. Property is conveniently located and very clean

Receptionist was very friendly, the room was super clean and comfortable for a family of 6, 2 queen beds, a hid a bed and there was plenty of room for us to set up a play pen. Breakfast was amazing and the pool area looked lovely. Will definitely be back!

We spent 2 nights here with a tour group and everything was great. The rooms quiet and clean. It was nice having two sinks, one in the bathroom and one outside. Everyone on the staff was very friendly. If we are ever back in Branson, this will be where we will stay.

I will say that the property itself is clean, beautiful and well taken care of. The staff is so friendly and accommodating. Loved that they even wished my husband a happy birthday. We enjoyed the hot tub but the heated pool was just a tad chilly for my son. The reason why I am leaving a 3 star is because of the room. The bed was so uncomfortable and where we were located in the building allowed us to hear everyone coming and going so badly that neither my husband or I slept well. My son was also super restless to the point where at 245 in the morning my husband and i decided we needed to change hotels. The staff was helpful in trying to find us a different room in the hotel but due to the rooms being full, could not moved our room. We ended up going to a different hotel, with much more comfortable beds and quieter rooms Around 4am in the morning. I would say that I give the staff and the location a 4.5. The rooms I give a 1 for comfort.

The room was clean and comfortable and the hotel staff was friendly and helpful. I would recommend this hotel to family and friends with and without children. The hotel offers free breakfast and they also have an indoor pool for those that like to swim no matter the weather.

We have stayed here for the last 21 years. We always enjoy the cleanliness, courtesy of the staff, great breakfast, nice pool. The only reason I'm not giving 5 stars is because I think the mattresses need to be upgraded. But yes, I'll continue to stay here, maybe it's a room that hasn't been upgraded yet.

If I could give this hotel no stars I would. Very polite front desk but they are completely uninterested in making wrongs right. We came back from on our 3rd night there to an un-made room. The maids hasn't even walked in- when I called to ask, the lady brushed me off and said if I needed more towels or something I could just “come on down and get them yourself” an air conditioner that was broken, and not sealed off from the outside well, mysterious charges on our bill (she removed one without an apology, but how many people aren't catching a $16.49 charge?) they claim to not charge certain things until checkout, but charged us for everything all at once at the beginning of the trip.I would never have resorted to a review if she wouldn't have cut me off while trying to explain the things wrong with my stay while checking out. She was already aware of the many issues we had during our stay and didn't want to hear more. There are many other MUCH nicer and competitively priced hotels with vacancy all over Branson, please choose to stay at one of them and not here. The real problem is not necessarily the situation itself but how they handled themselves.

Room 223 doesn't have internet, so if you need to check your email get a different room. The so call breakfast was over pack with bus travelers and we couldn't get anything to eat that morning. The carpet in the room was needing cleaned on replaced.

Service was great. Like the layout of the room. I also liked the fact that they have free wi-fi there since I use my cell phone for several different reasons. Very much enjoy the fact that we don't have to go any where for breakfast. We can stay there to eat.

Room dark and would need reform. Sheets worn. The air conditioner leaks to the floor. Lobby was neat and orderly. Lifts outdated (carpet really dirty or worn). Breakfast usual one. Reception personal was very helpful and friendly (one more point for that). Good location.

Best Western always makes for a comfortable stay and the staff is always so friendly and accommodating. This one is no different, they went above and beyond to make us feel welcome. I wish I could remember her name but the lady at the concierge desk is a true servant, she did everything she could to make the rest of our trip as special as could be. The rooms were a little older but clean, the wife did not care for the bed she had but mine was perfect (we had the same beds but different preferences) first world problems! The breakfast was good also, had enough variety that eating it three times we were able to choose different stuff.

Check the window on the lower floor as second year in a row that top of window bottom gapped out from frame & had to have maintenance come & fix. Bring your own bottled water as they charge for it at the front desk even though booklet in room says you can just ask for it. Overall, a great location with easy access to attractions.

This trip was a last minute thing, we wanted to do this all summer, but just couldn't find the time. In spite of this it worked out excellent, the stay at Best Western was the Catalyst that help everything come together!

Whenever we travel to Branson, we always stay at Best Western Music Capital Inn. We always receive a welcoming hello and "thank you for staying with us." This trip we had some special needs -- naptime and extra blankets -- and the housekeeping and front desk staff accommodated us well. Couldn't ask for a nicer place to stay!

We go to Branson several times a year and always stay at the Best Western Music Capital Inn. It is clean and nicely decorated. It's conveniently located and very quiet. Breakfast is well done with a variety of choices. Very friendly staff.

Very nice hotel, great location. We have stayed at this property many times in the last few years and it has always been very clean and the front desk staff is very friendly and helpful. The location is great with easy access to main attractions.

Great place to stay and is near shows you can walk to and places to eat. Comfy beds and best of all, two vanities. One inside bathroom and the other outside the door to the bathroom. A nice size fridge and microwave in each room. The breakfast was wonderful each morning. Had just about everything you would like to start you day off. The pool and hot-tub was the main reason we booked this Inn. It was heated and a salt water pool...perfect.

The staff is wonderful and so are the breakfast options-oatmeal w/all fixings, different egg choices daily including boiled, breads & muffins, waffle maker, daily breakfast meat option, cereals, juices, fresh fruits, yogurt, and sausage gravy w/biscuits. There's a cute gift shop near the lobby, a computer & printer in the lobby & plenty of seating, too - especially if you have a large group waiting to go see an attraction. It's centrally located and the rooms are simply decorated, clean, plug ins at the lamps for cell phone chargers, wi-fi, mini fridge, microwave, coffee/tea maker, easy controlled heat/ac unit, iron & board, full body mirror & magnifying mirror, a separate sink outside the bathroom, and each floor has a soda & ice machine. There's a saltwater pool, hot sauna, and whirlpool with plenty of extra towels & seating in the pool area.

Great place to stay. Close to every thing, everyone was nice, I will use this hotel again. Breakfast was great. Room was nice. I did not use the pool or sauna but it all looked nice and clean as well.

Nice facility, Freidly people, Good breckfas but Poor housekeeping. I had 2 out of 4 nights stay issues with housekeeping with one being not housekeeping done at all. Over all I would recommend this place if they would improve thier housekeeping.

Very nice motel. Nice and clean. Nice breakfast. Lobby for sitting and talking. family reunion and had all rooms together which was nice. Conveniently located near downtown. Has indoor pool. Recommend. Nice staff.

Each year our family members travel from several states to spend a few days in Branson. We have these get togethers 2 to 3 times a year. We always choose to stay at Best Western Capital Inn because of it's atmosphere and caring staff.

Check in was a breeze. Room was very clean and in good repair. Breakfast had many options available, loved having Almond milk as a choice. Healthy options. Pool, Sauna and hot tub were fun! Staff friendly and helpful.

Clean rooms, lots of spaces for breakfast, very hot shower and comfortable beds. Will stay here again. We were able to check in first thing that morning and was able to stay for those 2 nights with no problems. Housekeeping did as I asked her to do. Change out the towels and remake the bed. Great service and very quick and effiecient

This place had some good, some bad things. Our room was large & so was the in room frig. However, there was no bathroom fan, so it was really bad when all four of us took showers! The staff at the front desk didn't know how to process Best Western Travel cards - not acceptable - train your people. Breakfast was good - glad they had boiled eggs. My boys also loved the Cinn, Powd, Sugar & choc. chips for the waffles.

The breakfast experience was a disaster. They did not prepare for a busy holiday weekend by putting extra staff to care for the many guests that were there. The room we were in did not look like the pictures shown. It was very small. You need to ask for the larger room with sofa etc. I had to move tables and chairs just to plug the coffee maker in. The AC was noisy.

This well situated motel is located on Shepherd of the Hills Road, very near several theaters and attractions. The staff is friendly and helpful, the room was clean, and the free breakfast was tasty and well stocked. I really felt we got a lot for the money spent.

Great place to stay in Branson. Nice location but better yet the staff was great. Hotel was clean and enjoyed the breakfast. The pool area was nice and enjoyed the spa. Quick check in and check outed with breeze.

Really enjoy my stay here when I am in the area. This is a great family friendly facility located on a main area. The rooms are always clean and well maintained. The staff is always friendly and willing to help when needed.

The motel was very clean and the concierge helpful. Breakfast is above average with lots of choices for kids and adults. The indoor pool is lovely and inviting. Excellent location and close to many shows and restaurants.

Breakfast was wanting. The meat was missing and when asked the reply was "we just got it in. It's cooking. This was at 9AM. The coffee wasn't fit to drink. The coffee pots that were there are gone and no coffee in the lobby. No cooperation from the assistant manager. Told me that the pots wasted coffee and money. I dont feel that after paying over 100 dollars a night for a room that the little amount of money for decent coffee and better customer service is too much to pay.

This is a very clean and and located in a location that is out of the higher traffic area. The amenities are all you need to make for a comfortable stay. The hot breakfast is good and changes daily for a change. We were there for a three day two night stay so were able to have time to spend in the hot tub one day, were going to also swim in the indoor pool but changed as the water was a little cool for us older folks. There is a wonderful gift shop with many items available and they also can get any show tickets without standing in line at the theater. There are refreshments available at any time in the lobby. Parking is on a level lot that is well lighted at night. Entry at all entrances requires by your room card only except at the main front entrance for security. They have a variety of room types to chose from and all are spacious.

Very nice and very good staff I Will take My family back to this motel We really enjoyed ourselves very welcome we felt at home and the staff was very eager to help me with the children very friendly people and the rooms. Were great

My family and I have stayed at the motel three times in the last 4 years and have been very satisfied on each stay. The staff has always been very friendly and ready to help in any way that they can. I would highly recommend this place to anyone.

These employees went above and beyond. Wonderful place to stay and will stay there again when I come to Branson. Even the maintenance men came and checked on us while we waited on our room. Thank you!

Although I have stayed at this hotel several times, I won't be back. I am willing to overlook small issues at busy properties, including the missing tile, the tooth flosser under the sink, and the green-tinged water in the hot tub - just don't touch or use. I will not overlook the rudeness - cruelty toward my daughter and nephew when they asked the front desk night manager, Stella, for a refund of monies lost in the malfunctioning ice cream vending machine. She accused them of lying to her - even made my nephew (a minor child) sign a post-it note to protect herself from being accused of stealing money. Too many other options in Branson to ever put up with that again. I will spend my money at properties that treat my children with respect. It didn't help when Stella's last words were that the ice cream machine malfunctions regularly. Really Stella? You know this, but you accuse my children of lying?

It isn't the newest motel but it is clean and the staff is great. The breakfast was good. The only thing was the AC was not taking all the stuffiness out of the room but we sleep fine. there was a pool but we didn't use it. Looked great. Was in a nice location.

My wife and I took our granddaughters to Branson for a couple of days of fun. As always with a Best Western hotel, the room was clean, the breakfast was good and the people were friendly. One especially pleasing aspect of this hotel was that the pool was open until midnight. We wish all of the Best Western hotels would adopt this policy. Our only complaint is that my wife couldn't bring her one pound four ounce Yorkie service dog. Her separation anxiety was tough.

If you are going to be in the Branson area, this Best Western is the place to stay. It's not on the main street which we really liked. It was very easy to get in and out of the parking lot. It's only a couple of minutes to the main street where are the attractions are. This hotel is clean, fantastic staff, nice indoor pool, and good hot breakfast in the morning.

Excellent service, helpful staff, clean rooms, easy access to all events and restaurants, great location, always call ahead for reservations hotel is normally booked, ample parking, will continue to use this hotel

this is a great hotel ,, close to food and some shows ,,(other shows just round the corner )and for the show or tour tickets there are 2 wonderful ,,helpful ladies ,,(Anna Lee and Dee Bopp) waiting in the gift shop to help arrange tickets for most of anything thing even at a short notice (saves a lot of stress wondering if you can get tickets at last min also because of rain ,,one show that I had already paid for with my charge card was cancelled , but the ladies had my money refunded to my charge card right away ,,We was there for 7 days , we was put on the 4th floor ,elevator a little slow on busy days ,,but we walked down the stairs so didn't use the workout room ., I truthfully say we did not have one problem ,,every person on the front desk (that we had contact with ) was super helpful we had no problem checking in and out ,,even though we arrived one day earlier than arranged ,, I queried something on my bill (my mistake ) and it was explained clearly to me ,. Thy have a nice WARM ,CLEAN swimming pool. ,I have no hesitation recommending this hotel and all the staff ,.

Wonderful staff at this hotel. Easy to work with and helpful. Very knowledgeable about the entertainment options available. Nice hotel. Clean and quiet hotel, although there are four floors. Would definitely stay at this hotel again.

The staff at the motel were all very nice,I enjoyed dealing with them.The motel is very nice I am looking forward to visiting again.The guest rooms are nice,the decor is good and the bed was very comfortable.The lobby was very clean whit good computer access .

Hotel is quite nice for what I paid for 5 nights. Pool is open till midnight so the kids could go tire themselves out before bed. Each staff member was kind and happy to help. I would stay here again if I go to Branson again. My big complaint is they only offer bacon for breakfast on sundays. My room also had a sink in the bathroom and a sink outside the bathroom, which is really nice when you have 4 people in the room.

From the phone conversation to book the room to walking out the door, the environment and staff were very warm and welcoming. Rooms were very nice and clean. Restrooms were squeaky clean. Breakfast was great! This is a tremendous family environment. These people rock and the facility really rocks. I recommend this place highly and will definitely stay here again!

We originally booked at another hotel, but left to come here and it was 1,000 times better. Mrs. Brenda went above and beyond to help us and make sure everything was great! Very clean rooms and wonderful free breakfast!! I will definitely stay here again next time we visit. And for the price it was even better.

Our family spent 2 nights in Branson at the Best Western for Mother's Day. The staff was extremely helpful and friendly. The facility is very clean. The beds are comfortable. We were less than a 5 minute drive to most attractions, yet in an area that was quiet so you could sleep. The pool was beautiful and the breakfast bar was great. We normally do not eat breakfast at the hotel, but we decided to eat here both days. We would return and wish we could have stayed longer.

When traveling to or near Branson, Mo. the Best Western Music Capital Inn is your best option! The hotel is located near many dining and entertainment options, is truly a delightful place to rest and relax and is staffed with a management team that leads by example. Every team member goes out of their way to make their guest's stay as comfortable as possible!

The people and service at this hotel are wonderful. Everyone was very friendly and helpful, and breakfast was great. The tornado sirens went off while we were there, and the staff had us all go to the basement, continuing to check on us and the status of the storm. Luckily, we were all fine, and returned to our rooms when the storm was over. It was reassuring to know that everyone was caring and concerned for our safety.

My wife and I enjoyed a three-night stay at Best Western Music Capital Inn on a Thursday thru Sunday. We enjoy making trips to Branson for a long weekend, and this one was over the Easter Weekend. The location is on Shepherd of the Hills Expressway, near its intersection with highway 76. There are numerous restaurants nearby, as well as several "back ways" to access shows on the strip without actually having to be on highway 76. There was ample parking, and check-in was easy and quick. There were not a lot of other patrons at the hotel when we were there. The facility was very clean, and we never had to ask for our room to be serviced, for extra towels, etc. We were in room 219 near the rear of the property, and it was very quiet and peaceful. The mattresses were of good quality, and the A/C worked flawlessly. We enjoyed a good night sleep every night. The room had both a microwave and mini refrigerator which made keeping refreshments easy. There was plenty of hot water and nice towels. Having two sinks is always nice too. Breakfast was well stocked, and had a good variety, including various breakfast meats, scrambled eggs, biscuits and gravy, cereals, and two waffle stations. The breakfast area was kept very clean, and had the extra benefit of overlooking the indoor pool area. The pool and hot tub were very well kept and clean, and there were always plenty of towels available for patrons. The area has a lot of glass and skylights, and is well over two stories in height. The temps were well managed as well - heated when chilly and cooled during the day. We were very impressed with the pool and really enjoyed the hot tub after a day at Silver Dollar City. Did I mention "clean". When we took the stairs to the pool, the floor in the hallway (out of the way place) was squeaky clean. The staff and owners here take a lot of pride in the property, and it showed. The total package was a great value for what we paid, and we would be happy to stay here again. The staff was laser focused on making sure you were pleased to be there.

I use to stay at this hotel every year for years until life got busy. I came back to it because it was always clean and had wonderful customer service. I was not disappointed. Front desk is knowledgeable and friendly. Food is good and place is clean!

We had an absolute wonderful stay at this hotel. We only stayed one day but the staff was friendly and willing to help if needed. The room was nice and clean and the complimentary breakfast was very good. I would go back again thank you

The wife and I stayed here for a weekend getaway and we loved it. Clean rooms and friendly workers. The pool and sauna are nice and it's close enough to everything else we did. We got there early and they were nice enough to let us check into our room

This was a nice hotel and off the main strip a bit. We went after spring break but before the busy season so it was super quiet. Breakfast was good, used the pool and hot tub and really enjoyed the sauna. All the staff were so friendly and helpful. We will definitely be back next time we are in Branson!

After staying here on March 6, 2019, nothing has changed since our last stay. Great accommodations, very clean and up to date with a good breakfast and comfortable rooms. The employees are courteous and very helpful. Didn't use the salt water pool or hot this time but looked very inviting.

We had a fantastic stay at this Best Western! They accommodated us with our six children and made sure we had the stay we needed. It was amazing. The staff was so nice and friendly. We will definitely stay here again! We enjoyed the pool and the quiet rooms.

Stayed here recently with my son and grandson. Easy check in...friendly employees. Room clean and spacious. Beds comfortable. Nice and quiet off the 76 strip. Wonderful indoor pool, hot tub and sauna. We will definitely return to this property.

I kind of ended up staying at this location by accident. I like to stay at the one on the strip and accidentally booked this one. I was a little concerned just because I wasn't sure what to expect. This hotel was very good though. The customer service was well above average, room was nice and clean and the hot tub was awesome! I have stayed at 20+ hotels in Branson and this was amount the top 5. If you don't mind being on the back strip then this is well worth the look.

From the first contact from the front desk to check out, everyone was very friendly. The facilities were very clean and everything worked. The hot tub was awesome and the pool was a great temperature.

We will for sure be staying at Best Western Music Capital Inn, Branson, MO again. The staff were very kind and helpful, rooms were clean and comfortable, children loved the pool and game room, breakfast was awesome.

This hotel is downtown but not on the strip. Lots of things to do nearby and not having to drive far for them. Breakfast was good and there was plenty to eat. Pool was open till 11pm and a small game room for things to do at hotel.

We stayed here for the 4th time in eighteen months and enjoyed the stay. We were traveling with my sister and brother-in-law and the hotel was great. Brenda, Marcella and Darlene the Assistant Manager were the ladies we had working and they were super helpful and friendly. They went over and above to make sure we received the best rate, had everything we needed and answered our questions regarding things to do and see. Have enjoyed every stay - great hotel.

Staff was amazing, breakfast was amazing with a little bit of everything, it just needs to b in a lager location cause there were a couple mornings we could not even get in due to being so many people in such small space! Quiet no frills room, great location! Comparable price and great stay for price range

The hotel was perfect! Rooms were spotless, breakfast was delicious and lots of it, staff was friendly and courteous. Loved the holiday decorations! We were close enough to walk to see a show! My first time there but definitely plan to be back again. Thank you for making our trip wonderful!

Love staying here. Staff is always accommodating, breakfast is perfect and rooms always clean! Check in and check out is simple and painless. I have stayed here 2 times and plan to stay at the Best Western Music Capital on my next visit to Branson. Great job managers!

We stayed here as part of a package deal with other attractions through ReserveDirect. Unfortunately we felt the room not up to our cleanly standards. The first room did not have working heat , and the heat register was full of dirty crumbs. A lightbulb and radio were left in our room by housekeeping as well . After staff unable to get heat working we were appreciatively moved to a different room. Unfortunately this room was not much cleaner , we had to wipe red smears off our toilet seat and toiletback before feeling comfortable using the bathroom and were a bit grossed out after that. Dirtyness on the counter, stray hairs and nail clippings, flecks on the floor ; we stayed but never felt very sanitary. Our 3 morning's breakfast service was hit or miss, 1 lady did great keeping food out and was friendly, another didn't seem to keep things stocked and didn't even change out the juice that ran empty after we had asked. The hotel had nice aspects such as a santa for kids, but even little touches like this did not make up for the overall poor room quality we experienced. We were disappointed and had expected better. We would not return here.

This is a lovely motel, convenient but quiet. Everyone is friendly and helpful. We didn't know that Santa and Mrs. Claus would be there, and it was a wonderful surprise for our grandchildren! They are perfect and gave the kids a sweet gift. My only complaint is that the water in the pool was too cold for me.

good location to see the show in Branson has a nice in door pool has a good breakfast bar in the morning can get free coffe and tea all day along Capital Inn has 4 floor can get a room on frist floor if you like to be close to the pool for swim

Best motel I have stayed in over the past 10 years. Used to travel every week as part of my business. This facility is the best in my memory. The physical plant is well taken care of, but, to me, the attitude and atmosphere of this place is the highlight of my stay.

We always stay at Music Capital Inn Best Western in Branson, and would not stay anywhere else! The staff is always so friendly and helpful, no matter where they are, from houskeeping, to front desk, to concierge office. The location is very convenient to whatever we want to do; shopping, shows, etc.

Just want to give thumbs up review of this hotel & their very professional but down home friendly & helpful employees especially Brenda, Katy & Marcella. We had to travel to Branson for family emergency. My husband is double amputee so we need special accommodations. Upon checking in Brenda & Katy were very helpful. When in our handicapped available room, hubby need use restroom. Unfortunately the toilet was not handicapped height. When he tried get off I had to have front desk call 911 who responded immediately. I feel maybe hotel should address this to correct to correct height. Also the bed was so very high for us to get him into easily & safely hope they can also address that. Next am Marcella was very helpful to bring riser for stool. Overall it was the most helpful & friendly place we have stayed at. Breakfast was excellent & those ladies who took care of dining room were also great. We had traveled to Branson last November needing same accommodations at different hotel & were treated like 2nd class people. It was no comparison to staying at Music Capital Inn. We definitely will stay there again if can get arrangments for handicapped room. They were excellent!

I took a group of 123 people to Branson for our 5th trip to Sights & Sounds Theatre. The hotel was very hospitable and welcomed us with open arms...3 bus loads. Breakfast was great and everyone enjoyed the variety every day....however, there is just so much you can do with breakfast menu. They did a great job, kept the food coming and everyone had plenty. The rooms were without complaints, except our only day for cleaning a few of the maids decided it was okay to leave the dirty towels on the floors in the bathroom and did not restock. This was the only thing that keep me from giving a 5. That was pretty tacky....make the bed and leave dirty towels on the floor. Darlene in the front office was a great communicator and worked with me. The location of the hotel is not in town, but if you are able to walk....there are several places to eat and antique malls to enjoy. We were on a tight schedule so all did not enjoy the surroundings. We will return in 2020 for our next performance and I will probably stay there again unless the group is larger and want to be in the center of town. thanks to all the staff for the hospitality and ICE CREAM!!

Great location, the room was above expectations and the staff is FANTASTIC!! I have never received the attention and willingness to make sure all my needs were met as this staff and hotel provided. Myself and 2 of my friends had a mini trip planned to travel to Branson, MO and see the "Sampson" show, everything was amazing and we all had such a great time. Thank you!!!

What a wonderful hotel. Very clean and obviously upgraded. Everything you could wish for at breakfast. In room Microwave popped the corn perfectly. Large tub and shower with handholds for safety. Close to shows and activities. Pleasant, friendly staff. Be sure to go see the Hawgood's performance while you are there. They are better than most Las Vegas acts I have seen. You won't be sorry.

We stayed at Music Capital Inn on 10/4/18 and again found it a great hotel to be at. Although their manager has retired, the new manager, Josh, will see to it they will still give you the finest place to spend your vacation in Branson. All of their employees are very friendly and will make your stay the best. All of the rooms are great but we prefer to be on the second level as that is where the front desk check in is located as well as the lobby, the breakfast room, and the gift shop and show ticket sales is there also. They have a nice salt water pool and beside it is the hot tub and sauna.Also have available a laundry room, an exercise room, and a game room. The parking is on level ground with no hills to climb. They will be getting decorated for the Christmas season soon .A stay here is one you wont forget so get a reservation soon as they are usually fully booked up during the Christmas season.

My wife and I went to Branson to celebrate our 40th Anniversary and stayed at this hotel. The Staff was great from the minute we walked up to check in right down to the morning we left. We spent five nights there and found Every part of this Hotel to be Excellent. Every staff member (whether it was front desk, the breakfast people, housekeeping or the maintenance people) were very friendly, polite and asked how they could be of help to us. This is how a Great Hotel is run and is the best We've ever stayed in. A truly relaxing trip. We appreciate everyone of those employees and will certainly stay at this location when we go back.

In 45 years of travel as a couple, including 26 years in the Air Force, we never recall encountering a staff as friendly and efficient as the one at this particular Hotel. And the facility itself is beautiful, the rooms quiet and comfortable. We will be back!

Excellent service, comfortable beds, breakfast very good... we were sorry we changed hotels after the 3 nights to Grand Plaza (no good) terrible service and bad breakfast we missed Best Western Music Capital... we know now... next time we go back to this hotel..

We just completed our second visit to Branson and each time we have stayed at the Best Western Music Capital Inn. We love the location as it is just around the corner from all the restaurants and shows on Hwy 76, but you don't have to deal with any of the congestion and traffic. The staff is friendly and the hotel very clean. After arriving, we decided to switch to a handicap room since our adult daughter was also traveling with us and in a wheelchair. We had no problem at all making the change. Staff were all very accommodating and even brought in a separate rollaway bed so the entire family could sleep comfortably. The inside pool is huge and there is also a hot tub. Both hot tub and pool have handicap lifts for getting into and out of the water if needed. There is breakfast provided and offers a great variety of both hot and cold items. Free Wi-Fi is also provided. In summary...great staff, location and price...highly recommended to anyone staying in the area.

If you want the ultimate hotel visit this hotel is your best choice! This hotel covers all the bases. Great location, beautifully decorated and staffed with the best team around!!! Staying here equals no regrets...

I love going to this motel in Branson. It's on Shepard of the Hills Expressway, on the north side of the town, and off the 76 strip. But it's easy to get anyplace in Branson from the motel. There's never a lot of traffic on the expressway, so you can get in and out easy. The pool and hot tub are open late, the water temp is great, and the towels are plenty. Breakfast in the morning is a full buffet, both hot and cold, with fresh fruit always available. They do the Best Western "we'll come clean your room every day, or just on days you'd like, and give your more points for future stays" thing, and that has always worked wonderful for us. Do you really need clean towels every night? Staff is friendly, and very good at anticipating your needs. Check-in is quick and painless, as is check-out.

Impressed. I would recommend to anyone needing or wanting to stay in Branson, Mo. Clean, friendly, my kids loved the indoor pool and its right there off of the strip close to everything. we will be booking again in a couple of months!

One of the nicest and cleanest places in Branson. Also it is secured. No worries about someone walking into your room at night, which was our first experience in Branson, not here though. Staff was very friendly and helpful. The included breakfast was a little lacking and it was very crowded as breakfast which ended at 9:30 and most guests were just starting to move about 9am so seating was limited and the staff was doing their best to keep everything full and clean. A larger eating area and extended breakfast time would help a lot. More “hot” choices” would be nice too, but other than that it was perfect. We will for sure stay here again when we come back.

My family & I stayed here for a weekend getaway (we only live about an hour from Branson) & the room was plenty big for our group. We had 5 kids with us (ages from 1 to 14) & no one felt cramped or uncomfortable in our room. Add in the free breakfast, salt water pool, friendly staff, & excellent location to all Branson has to offer & we will definitely be staying here again!

We have stayed at this Best Western before when visiting Branson so we wanted to stay again for several reasons. First of all, the rooms are very nice and fresh. The breakfast is good and when it gets crowded, there is a lot of seating in the lobby which we took advantage of each day. Perhaps the best reason for choosing this Best Western is the location! It is NOT located right on the main drag (Hwy 76) which is really an advantage because that road is ALWAYS busy and hard to turn in and out of. Shepherd of the Hills Expy is much less busy and provides back roads to avoid Hwy 76 when going to the shows or shopping. The only hard thing we experienced is that our room key was constantly not working which made us have to make multiple trips to the office to get a new one.

Rooms were clean. Conveniently located. Shower curtain in our bathroom was hung wrong and we couldn't figure out how to close it properly. Game room was kind of lame and the floors in the pool area are slippery but we will definitely stay there again.

The friendliness of the front desk staff was as good as I've seen anywhere. Nice lobby and a good breakfast, plus a very comfortable room. I've stayed in a lot of hotels and motels in my work travels, and this compares to the best.

Not that is was bad but to rate it more than 2 stars would be stretching it. Room on first floor , lighting was dim. Breakfast was ok but again it's a good two star hotel but nothing more. Ok for one to two nights max.

This was our first time in Branson & at this hotel. We picked this hotel for great reviews & great price. After staying here, I am confused by all the great reviews. The staff is friendly & hotel was clean. The rooms could use some updating. Our room was a double queen & was a little small. AC could not keep up with the heat & lighting is very poor. Had all the lights on & still very dim in the room. Beds were very bouncy & killed my back. Had to sleep with pillows underneath me. The view from our window was the front of the roof & part of a tree. The breakfast area was a little small & crammed with people. Line going out the door & down the hallway. Stayed four nights & could only eat hot food twice because of the wait. Scrambled eggs were mushy & the fried eggs were like rubber. The WiFi was horrible!!! Very slow & couldn't get on the internet most of the time. We had 3 devices & couldn't get on with any of them. My husband complained about it & said they would reset the AP - it didn't help. On our last night, my husband complained again because we could not get on the internet. The man at desk gave my husband the phone# to call their support to get it fixed! The hotel's problem & WE have to call their support to try & get it fixed!!! Outrageous & unprofessional!!! Will not stay here again.