Best Western Downtown Casper Hotel, Casper

A clean hotel, comfortable bed, terrific service. Grace was awesome, understanding and accommodating. We asked for an extra blanket and she gladly took care of us. I travel regularly and have had so much bad customer service, this was pleasant and how it should be. Highly recommended.

Ryan Lamonica, General Manager at Best Western Downtown Casper Hotel, responded to this review
Hello 334geraldz, Thank you so much for taking the time to review your recent stay with us. We are thrilled you enjoyed your stay! We make customer service our first priority and our staff will be thrilled to hear your review. Our premium bedding and extra guest service is certainly a guest favorite. We appreciate your high recommendation. We hope you come back again and see us soon! Sincerely, Ryan Lamonica- General Manager

The staff at this hotel are amazing!! I stayed here on business and I was really impressed with every aspect of this hotel. I would like to give a special shout-out to Cindy and Grace at the front desk . Also to Launa in the kitchen for the great food and service. You ladies ROCK!!!!

Regional Operations Manager, Other at Best Western Downtown Casper Hotel, responded to this review
Hi DavidD5123ZV, Thank you for taking the time to review your recent stay with us at the Best Wester Downtown Casper Hotel. We value all feedback and our staff will be thrilled to hear yours. We are so glad that you enjoyed your stay and breakfast. We look forward to seeing you again. Safe Travels,

The kitchen service was awesome Launa was extremely helpful especially with all the kids we had to dish out food for. I really hope y'all recognize her for doing an amazing job. The hotel room was comfortable and fit everyone and our things as far as hotels go this one is really nice

Ryan Lamonica, General Manager at Best Western Downtown Casper Hotel, responded to this review
Hello Cemerrap, Thank you for taking the time to write us a review on your recent stay with us. We are thrilled you enjoyed your stay! We hope you come back and see us again soon. Safe travels!

This is our second stay here and both times have been great! Grace and Cindy were wonderful front desk assistants. Also Ricky and Hank went out of their way to help us with such great customer service. Thanks again guys! We will be staying again!

Ryan Lamonica, General Manager at Best Western Downtown Casper Hotel, responded to this review
Hello Bjdouglas, Thank you for taking the time to review your recent stay with us at the Best Wester Downtown Casper Hotel. We value all feedback and our staff will be thrilled to hear yours. We hope to see you again soon!

Fantastic staff here, they really do a lot to make you feel comfortable. The property has plenty of parking which isn't always the case for a downtown location. The breakfast buffet is top notch and thier coffee is excellent. Comfortable beds and quiet. I stay often when I'm in Casper.

Ryan Lamonica, General Manager at Best Western Downtown Casper Hotel, responded to this review
Greetings Codyf306, Thank you from our entire staff for leaving us such a wonderful review. It's great reviews like yours that prove the hard work we put into customer experience every single day! We make customer experience and guest satisfaction our top priority and we love any and all feedback. Thank you again for choosing to stay with the Best Western downtown Casper Hotel for your lodging needs. We hope to see you again soon, safe travels.

This hotel is not handicap accessible. (I was not aware this was even legal) No elevators, no working ice machines in the entire hotel, lighting in the bathroom is non-existent. I was there with my aunt who had just finished chemo. This was supposed to be a celebration that turned into a nightmare . The experience was exhausting and I am just trying to save others the misery of an experience like the one we had.

Ryan Lamonica, General Manager at Best Western Downtown Casper Hotel, responded to this review
Hello Susan C, Thank you for taking the time to review our hotel. Please know we value our guests' feedback and your comments have been shared with our team so we may continuously improve the guest experience. We do apologize for the inconvenience you experienced within our non-handicap accessible double queen rooms, in the future we do have handicap accessible king rooms available. We are always available to assist guests when they share their concerns with us. Thank you again for choosing to stay with the Best Western Downtown Casper Hotel, we do hope you decide to give us another chance in the future t give you a better customer experience.

This is an older style building, with access from both inside and outside. Some may not like the outside access. That aside, it's an older hotel with some updated aspects. It's comfortable, both bed and pillows and air conditioning. Beds and pillows were clean and comfortable. It served its purpose. Kids enjoyed the pool time. Breakfast was fairly good, better than some chain breakfast with only premade or prepackaged food. Made the reservation for a stopover after a long day of driving. Arrived really late, but no problems or delays with getting checked in. Had an issue with the room, they immediately got me into another one. No complaints about their service. Everyone was very nice. The only criticism I have is the wear of different textiles and finishes. The main hallway carpeting was worn and stained. As well, some cleanliness of the bathroom. Buildup of dirt around corners of floor. Also, a lack of attention to detail on room condition, light bulbs burned out, towel bars loose on wall, doors being difficult to close and lock. So all in all it's decent but could be better with a little effort.

Regional Operations Manager, Other at Best Western Downtown Casper Hotel, responded to this review
Thank you so much for taking the time to share your stay experience with us. Please know we value our guests' feedback and your comments have been shared with our team so we may continuously improve the guest experience. We would love the opportunity to exceed your expectations and would like to invite you back to the hotel very soon. Please reach out to us directly. Warm Regards,

Defiantly not your typical Clarion standard. Told it was bought out by Best Western. Went to first room booked, bathroom door was locked, not able to open. Floor was dirty with pea gravel size rocks, pulled back the sheets and it didn't look like it was cleaned after last stay, long black hair in bed and on pillow. Went to front desk and was booked another room. While the staff was booking second room, it appeared a homeless couple entered the lobby, went over to the coffee bar, poured a glass of ice water, then walked through the Hotel. The second room was better. Food in the bar was ok but limited because of the new owners and using up old inventory as told to us by the bartender. Don't thing I will be staying there again when in Casper!

Regional Operations Manager, Other at Best Western Downtown Casper Hotel, responded to this review
Hello 54rickyn, Thank you for taking the time to review our hotel. Please know we value our guests' feedback and your comments have been shared with our team so we may continuously improve the guest experience. Please know that we have the same owners, we are just a different brand. I do apologize that the information you were given was inaccurate regarding our inventory. If you would allow us the opportunity to provide you a better guest experience, we would love to see you again. Best Regards,

We checked out of the Hilton Garden Inn and stayed at the Best Western for 2 nights and I'm so glad we did. For $112 we booked a membership rate and received a suite that was bigger than my first apartment! Recently renovated, well appointed, and dog friendly, this hotel also comes with a complimentary breakfast buffet that is well stocked and delicious. The only negative and reason for not giving a full 5 stars is because the living room furniture in the suite was probably the most uncomfortable we've encountered. You guys spent all this money on decorating and sprucing up the place but my back has never been sorer sitting on a couch or the chair. I'm pretty sure IKEA furniture is more comfortable. Might be something worth checking into, at least for your higher priced suites. Otherwise our stay was nice and we will definitely consider staying again if in Casper. Thank you!

Regional Operations Manager, Other at Best Western Downtown Casper Hotel, responded to this review
Dear HotelGirl1811, Thank you so much for taking the time to share your stay experience with us. We are thrilled that you enjoyed our breakfast and our spacious suites. I have to agree, the suites are pretty big. I will definitely bring up your comments regarding the new furniture to our team - maybe we can find something a bit more cozy. Thank you again for your visit and loyalty, we look forward to seeing you again real soon. Safe Travels, La'Keshia H.

Stayed on a Friday and was able to check in smoothly. Room was spacious, semi updated. Bed was a little firm, however pillows were fluffy. Water pressure was nice and hot. This appears to be a massive hotel. Price with taxes ran around $140. Breakfast is from 6am to 10am. Overall, pleased with the one night we stayed.

Regional Operations Manager, Other at Best Western Downtown Casper Hotel, responded to this review
Dear U4459TOrobm, Thanks for taking the time to share your feedback with us. It means so much when our guest share their experiences. I'm glad we were able to meet your expectations and we do hope to see you again real soon! Best,