Best Western Downtown Casper Hotel

This is my favorite motel in Wyoming. You can use the fitness room, or walk along the river for exercise. The breakfast is really excellent! There is plenty of parking for large vehicles. Access to major highways and the road to center city are readily available

Hotel rooms are dirty, smelly, pool is very dirty, no elevator, room keys worked 50% of the time, poor lighting all around. Breakfast area not marked, homeless people hanging out in and around lobby in the mornings getting coffee etc. Beds are very uncomfortable. I have stayed at motel 6 that was better then this place

A big sprawling hotel very close to the Freeway, and a short walk into town. Reception was pretty good. The bar was empty and would have looked better with more people in it. It had no windows, which is fine for a bar, but it was an awful, dark place in which to provide breakfast. The booming TV didn't help, either. Breakfast was as you'd expect. We booked a suite. The bedroom part was a good room; the sitting room was sparse, unattractive and lacked colour. The bathrooms are badly in need of an upgrade, and the ceilings are very low. The cost of the rooms was excessive ($175), and not worth it….a bit exploitative for little effort

I have been staying at this hotel anually for a 10 years now and this was the most accomodating staff that I have ever had the pleasure of working with. The Sales Director wore many hats during our stay and helped us in every one of those positions. The staff was pleasant and ready to assist.

Check in was fast and easy, staff was very friendly and helpful we had questions with our best western points and Cindy helped us out. The room was very clean and the bed was very comfortable. Breakfast was great! The bacon is soooo delicious!

Clean rooms, great value, great breakfast!!! The staff was friendly and helpful. The hotel was very clean and had a very comfortable feel. I would highly suggest this hotel to anyone I know. Very much enjoyed our stay!

This was the warmest heated pool from a hotel that I been in. It was absolutely wonderful! The breakfast buffet was a nice I perk with plenty of options. The staff was friendly and helpful. The renivations were very nice.

The outward appearance may fool you but this gem here will be my stop each time I pass through. Nice clean rooms, very friendly and welcoming staff and really good breakfast. Try it and experience it yourself. You won't be disappointed. Oh, and it's right by the highway too!

Room was clean. Had an issue with HVAC, but was corrected quickly. Bob was awesome. Breakfast was very good and staff were friendly, helpful and attentive. There was some construction on the property, but overall the price and value were very good.

The good. People were friendly. The bad: Rooms smelled old. You couldn't get towels, the room service staff said they run out of towels all of the time. The lounge didn't open until after 7:00 on the weekend , which is fine I guess, but they knew we had a major fishing tournament that weekend and that at least 20 of were stying there and would be coming off the water earlier again not a deal breaker. The TV remote wouldn't work. The heat wasn't turned on in the entire building.

The rooms were very clean and the beds were comfortable. It was very quiet during the stay even with road construction outside. The breakfast had a variety of good options. The staff were friendly and helpful. Would definitely stay here again when in the area.

We stay here every year for an Irish dance competition held at the hotel. It's a bit older but they recently renovated and everything is clean and fresh. The rooms are large and have comfy beds. There was an issue with kids running in the halls and the management put an end to it right away. We love this hotel and will definitely be back!!!

Check-in time was 3:00 pm. We arrived at 3:15 and had plans scheduled thereafter. In spite of repeated assurances that the room would be shortly available, it was not actually made available until 5:30, ruining our evening plans. Also, there were no elevators to our room, requiring hauling suitcases up stair cases.

The staff was the friendliest i have ever encountered. Twice, one even walked us to our room to locate it . I was grateful they have pet friendly rooms. The dining area and motel itself was beautiful !! The dining area was superb and the breakfast was good. My only complaint was the gravy hd to much pepper for me but i am sure they don't make it home made. The bed was clean. And the room was too although i did have to clean the remote. As with all motels the housekeepers may have missed something small but nothing to complain about. The only thing i noticed was the bathtub didn't drain well and i forgot to inform them. It is easy to get lost in such a huge motel. I would not hesitate to stay again or refer it to a friend. Thanks for allowing friends

All the staff we encountered were very friendly and helpful, and doing an amazing job, all things considered. The hotel seems very dated. Our room had a strange smell when we first went into the room. We reported this and someone came straight away to check it out, although they couldn't offer any solution except an air freshener. We left the door open for a while and switched off the air-con, which helped. I liked the idea of having two doors, one out to the car, and the other to the interior of the hotel. The swimming pool was large and we enjoyed our swim. Breakfast was nice, plenty of choice, an attractive sitting area and attentive staff. We ate in the bar in the evening. The food was just about okay, although in fairness I think they had been shut for a while, and were just opening up. They had a comedy open mike evening whilst we were eating. It was awful, and I'm pleased I didn't have children with me as the language was bad. I'm not sure if it regards itself as a hotel bar, or a hotel for locals. Overall I felt it didn't quite know whether it was an hotel or motel. I believe there was a part of the hotel that was being refurbished, so hopefully, eventually it will improve the whole place.

Excellent stay here ! Great location along the North Platte River, and restaurants and things to see are all nearby. It is just off I-25. My bed was very comfortable, the room was good, and parking was free and easy. The breakfast in the morning was amazing ! This is the best hotel breakfast I have had in many years. Everything fresh, and lots of choices. Launa and the gentleman running the kitchen did a super job !

ALL of the hotel staff was amazing! So nice, helpful and accommodating. The hotel was very clean, the bed was very comfortable. I am looking forward to staying there again on my next trip to Casper.

A clean hotel, comfortable bed, terrific service. Grace was awesome, understanding and accommodating. We asked for an extra blanket and she gladly took care of us. I travel regularly and have had so much bad customer service, this was pleasant and how it should be. Highly recommended.

The staff at this hotel are amazing!! I stayed here on business and I was really impressed with every aspect of this hotel. I would like to give a special shout-out to Cindy and Grace at the front desk . Also to Launa in the kitchen for the great food and service. You ladies ROCK!!!!

The kitchen service was awesome Launa was extremely helpful especially with all the kids we had to dish out food for. I really hope y'all recognize her for doing an amazing job. The hotel room was comfortable and fit everyone and our things as far as hotels go this one is really nice

This is our second stay here and both times have been great! Grace and Cindy were wonderful front desk assistants. Also Ricky and Hank went out of their way to help us with such great customer service. Thanks again guys! We will be staying again!

Fantastic staff here, they really do a lot to make you feel comfortable. The property has plenty of parking which isn't always the case for a downtown location. The breakfast buffet is top notch and thier coffee is excellent. Comfortable beds and quiet. I stay often when I'm in Casper.

This hotel is not handicap accessible. (I was not aware this was even legal) No elevators, no working ice machines in the entire hotel, lighting in the bathroom is non-existent. I was there with my aunt who had just finished chemo. This was supposed to be a celebration that turned into a nightmare . The experience was exhausting and I am just trying to save others the misery of an experience like the one we had.

This is an older style building, with access from both inside and outside. Some may not like the outside access. That aside, it's an older hotel with some updated aspects. It's comfortable, both bed and pillows and air conditioning. Beds and pillows were clean and comfortable. It served its purpose. Kids enjoyed the pool time. Breakfast was fairly good, better than some chain breakfast with only premade or prepackaged food. Made the reservation for a stopover after a long day of driving. Arrived really late, but no problems or delays with getting checked in. Had an issue with the room, they immediately got me into another one. No complaints about their service. Everyone was very nice. The only criticism I have is the wear of different textiles and finishes. The main hallway carpeting was worn and stained. As well, some cleanliness of the bathroom. Buildup of dirt around corners of floor. Also, a lack of attention to detail on room condition, light bulbs burned out, towel bars loose on wall, doors being difficult to close and lock. So all in all it's decent but could be better with a little effort.

Defiantly not your typical Clarion standard. Told it was bought out by Best Western. Went to first room booked, bathroom door was locked, not able to open. Floor was dirty with pea gravel size rocks, pulled back the sheets and it didn't look like it was cleaned after last stay, long black hair in bed and on pillow. Went to front desk and was booked another room. While the staff was booking second room, it appeared a homeless couple entered the lobby, went over to the coffee bar, poured a glass of ice water, then walked through the Hotel. The second room was better. Food in the bar was ok but limited because of the new owners and using up old inventory as told to us by the bartender. Don't thing I will be staying there again when in Casper!

We checked out of the Hilton Garden Inn and stayed at the Best Western for 2 nights and I'm so glad we did. For $112 we booked a membership rate and received a suite that was bigger than my first apartment! Recently renovated, well appointed, and dog friendly, this hotel also comes with a complimentary breakfast buffet that is well stocked and delicious. The only negative and reason for not giving a full 5 stars is because the living room furniture in the suite was probably the most uncomfortable we've encountered. You guys spent all this money on decorating and sprucing up the place but my back has never been sorer sitting on a couch or the chair. I'm pretty sure IKEA furniture is more comfortable. Might be something worth checking into, at least for your higher priced suites. Otherwise our stay was nice and we will definitely consider staying again if in Casper. Thank you!

Stayed on a Friday and was able to check in smoothly. Room was spacious, semi updated. Bed was a little firm, however pillows were fluffy. Water pressure was nice and hot. This appears to be a massive hotel. Price with taxes ran around $140. Breakfast is from 6am to 10am. Overall, pleased with the one night we stayed.

Very nice hotel in its price range. The rooms are very large and clean. The staff is friendly as well. Only the breakfast was not great. The breakfast area is nice, but there was no milk, tea or cereals.

AVOID AT ALL COSTS AND SLEEP ON SIDEWALK OR THE LOCAL TRAILER PARK. That would be a better option than being accosted by the front desk staff. Sam at the front desk is the most rude, trashy person I've ever encountered. The poor front desk manager tried everything she could to stop Sam from screaming at us because she doesn't know how to check in a third party booking. I've never been so humiliated in my life! I would avoid this hotel and SAM at all costs. Sleeping in the car would have been preferable. Clarion should be ashamed of the substandard employees that they put at the face of their hotel. My husband videoed this encounter and has sent it to the corporate office.