Best Western Saluki Inn

Best described as “the attempt was there, but not fully finished” Window was broken, the lock was broken, I could stick my fingers out the gaps. Edges of the rooms were dirty.

We have stayed here the last two times we have come to Carbondale. The hotel is clean, as was our room. Bed was comfortable and shower was great! The continental breakfast was plentiful with eggs, sausage, biscuits and gravy, waffles, and cereal. We will definitely book with them again on our next trip.

Muhammad Patel the owner of this BEDBUG HOTEL. We check-in at between 6or 7pm. We stay in ROOM 200 it's has 3beds. Well we got in bed about 10pm and my granddaughter got in her bed she turn the light on OMG. a BIG BEDBUG she came to my bed Screaming grandma get up BIG BEDBUG CRAWLING in my Bed. I was screaming for for daughter and granddaughter to get up a BIG BEDBUG CRAWLING IN ther bed. YES YES. she took Pictures and Videos of them. The Indian lady and guy at the front desk didn't want to look at the Pictures. I told her to Put ot on FACEBOOK, All Social media so People can see in LIVE. As we were in the lobby half dress becausewe had to throwaway our clothes..This African American family came in and the lady at the desk told them that they were soldout but there's a room going to be AVAILABLE (200). As we were leaving there were other People leaving why BEDBUG in there Room too. This Best Western Hotel is in all other Trip Reviews as the WORST BEDBUG FESTED Hotel. People be Aware . Mohammad Patel U should be ASHAME OF YOURSELF U KNOW and Knew Your Hotel IS BEDBUG INFESTED. Close this HOTEL DOWN .Nice room with 3 beds .But is Full with BEDBUDS.

Everything was perfect. It was horrifically hot outside. It was 99 degrees with a heat index of 110!!! When I got checked in I went to our room, opened the door, and was blown away! It was so cool and our air conditioner was set on 67 degrees. IT WAS AWESOME!!! It was such a refreshing surprise. I was so grateful because it was so hot outside. That was so considerate. The staff went above and beyond to check on us and make sure everything was perfect. The Breakfast was DELICIOUS!! We really enjoyed our stay! We've stayed here before but this was our best visit.

If I could I would give this place a 2.5 rating as it seems a little less than average. Lots of little issues. I would rate it better if a one night stay but on longer stays, the details add up. The room was clean enough but bath towels are cheap. The breakfast was better quality than most. The front desk never seems staffed. Turns out the ice machines are limited to first and third floor but the first floor machine was broken. There was no note explaining where to find the ice (we were on second floor and when we could not find the machine on second floor, went to first). The info on the hotel says there is a restaurant and room service. That's false. If in the bar, you can order Indian food from next door and they will bring it over. The pool was out of order; the gym was adequate.

Filthy room - linens old and rough, sheets didn't smell fresh. No shampoo or body wash in shower - thankfully I had taken a small bar of soap from another hotel chain but it was inconvenient, wet and slippery. Moldy A/C unit that smelled and cricket, ants, termites in room. Crap under the bed - coke bottle, dirt, dust, kong ball, ripped up toy mouse. Got a few pictures of the bugs but wish I'd taken more to show how many came out when I turned out the lights and tried to nap. Woke to an ant on my face! I swear I saw a bed bug on the nightstand and I jumped up and went to the front desk - lady was not apologetic but moved me next door where there were still some ants.

Hotel staff were prompt, professional and very informative during my recent stay. I would stay with this hotel again. Great work! Excellent Stay at the Carbondale (Saluki) Best Western Inn. Excellent water pressure in room. The only thing that I was concerned with is the pet policy. I am not a pet person. However, little or no evidence of pet stains or mess. Great value.

We enjoyed our stay at The Best Western in Carbondale! The hotel exceeded our expectations. Clean hotel and rooms and the breakfast was great. There is a restaurant right next door and the hotel is conveniently located very close to many restaurants, movie theatre, and shopping. Customer service was also great. I will definitely stay here again when next in Carbondale!

Rooms are clean. Breakfast was good and hot. I've stayed here 3 different times and will stay here again whenever I'm in town. The only draw back was the elevator was out of service, but it wasn't a problem for me I could use the exercise using the stairs.

Perfect location for carbondale trip. Everything close to the place shopping and restaurants. Enjoy the hot breakfast and worm pool. Room was clean and comfortable. Friendly staff and helpful during the trip. We enjoy our stay w'll be back for sure.

Good, but they definitely need a new treadmill in the workout facility. That thing is a death trap! Until you get it going if you aren't holding on to the handles, you could definitely fall! Sometimes, when you take a step, the mat you are walking on will go in the opposite direction, and cause you to loose your balance and almost fall. It also will slow or stop without warning and you have to step off for a few seconds to let it get going again. It needs to be replaced. As someone who uses treadmills daily in the winter, my previous treadmill did the same thing when it needed to be replaced!

Very friendly staff, nice clean complimentary breakfast. Close to all sorts of shopping and dining opportunities. Comfortable beds, attractive rooms! My daughter and I stayed five days and enjoyed our stay. Within two minutes drive to Carbondale post office for academy training. Recommend staying here if you are to attend training.

Very nice clean hotel. Front desk was courteous and very helpful. Dog friendly and easy to get him outside and back to the room no problem. We would absolutely stay there again! Reasonable price and reasonable fee for the dog! When in Carbondale stay there

The room was perfect and the pillows comfortable. Breakfast, cleanness, I hope next time they will have HBO. The stuff was very kind and respectful and generous. I recommend Best Western Hotel to all of you who want your stay go to Best Western Hotel in Carbondale Illinois.

Wonderful experience and awesome staff. The trip there too less time then planned they let me check in a bit early. The beds were great furniture very comfortable and the tv was huge. The had a short elevator outage and the Desk staff new of my handicap and stopped and knocked to tell me when it was fixed about a hour or less later. This staff is great and understands going above in customer service. Will stay agian!

Okay the hotel is very nice, modern with nice rooms that are clean and well kept, the lobby and breakfast were good, the pool was a little cold, but one thing that set this place down was the location, the town is kind of getto, it is right across from liquor store and town has a drug problem, I look out my window to see a man walking around parking lot, we see he is on something, he then goes to the back of hotel, we go in hallway to see if he is in back of outside but no he somehow got in the building with no key card, he is now in the stairwell yelling stuff and mumbling, we leave but for the next hour you can hear him in the stairwell yelling loud at nothing, we finally see nothing is going to happen and we don't feel comfortable staying the night with this guy in building, we call front desk and they come talk to us, they then bravely go and tell the man to go, the man then yells at them but leaves, this is really scary for them to do and I am happy they did it, shout out to workers, just before you go here think about the neighborhood.

Friendly and small casino attached. Nice amenity. Pet friendly with nice rooms. I'm a diamond member and they failed in complimentary water and welcome but that's not an important issue. Maybe they could look into that. Pool was clean and comfortable. Breakfast was fresh unlike some other hotels

Very comfortable and cozy room. Everything was clean!! The price was right! The bar was very nice as well. The bartender was such a great host! My cousin and I thoroughly enjoyed the video gaming room and even won some extra spending money! I'd recommend this hotel for sure! Great price for a great stay!

Absolutely wonderful. Everyone was polite and sweet. The room was super perfect. The breakfast was great as well. The bed was the best I slept like a baby and it was wonderful and thenk you all. You will not be disappointed by this hotel in Carbondale IL.

It was nice stay with comfortable bed. The staff was nice and welcoming. They have a great bar to hangoit and the bartender was suoer sweet she took care of everyone at the bar and she was attentive about refilling the drinks. Their remodeled hotel looks great.

Reasonably priced rooms. Very clean. Friendly staff. Continental breakfast was good and very convenient. Wished there was a hottub. But we were quiet busy. Shower floor had some missing tiles in the bathroom. Hotel was close to alot of good places to eat and gas stations

Everything was clean and the staff was friendly. Breakfast was on time and hot through the time we ate. With a highschool student there was variety that we enjoyed. The pool area the offered to open up for us as we came in later in the night. Will return again soon.

We were in route to Texas towing an RV involved in hit and run has to stay for repairs. Staff were amazing, felt like home. Amazing job and rooms. Met great people while we waited. Thank you ?? We appreciate the hospitality, friendliness of all staff and guests. Breakfast was amazing. Would stay there again!!

We had a great stay at Best Western Saluki Inn. Clean and comfortable. We really enjoyed the bar Manny's attached to the hotel. The bartender Reggie( hope I spelled correctly) was great!!! We met Jay (manager) who was very friendly and hospitable. We will stay again.

This Best Western is way below the standards for a Best Western. It was generally clean but the hallway carpeting wasn't. The internet mostly did not work, and when it did it was very slow. The pool area was very clean, but the water was very chilly, even for vigorous lap swimming, and pool towels were in short supply.

Clean rooms, excellent breakfast. Friendly staff everything was wonderful. Will stay again in the near future. Convenient location to campus, restaurants and many ourdoor activites in the southern Illinios and Carbondale area. Great location.

The bed was amazing & room all was very clean. Breakfast was also very good. The air conditioner unit at the end of the hall on 2nd floor had its cover off & propped against a wall. In addition, the elevator stopped working. All else was fantastic. I was not given a receipt for my $50 deposit drafted from my credit card. I'm still waiting for it to process back on my card.

Customer service was exceptional. Also, I was really surprised and elated that the pillows were sooooo comfortable. This was my 2nd visit in 2 years and this time was better than the last visit. The pool area was very nice and bright, the staff was helpful and welcoming.

OK place, quiet and comfortable bed in a clean room. Nice shower. Outlets for electronic devices on lamps were very loose and I worried about the plug for the laptop coming out. Couldn't use my USB charging adapter in those outlets, not enough clearance with the table/desk. Breakfast was ok but coffee was weak and I threw out 1/2 a cup. Sort of odd smell in the halls...but clean.

Rooms are clean and spacious. Minor room imperfect's but nothing major. Staff was very friendly and helpful. Pet friendly. Breakfast was good. There were hot and cold items. This hotel is very family friendly. Overall one of the best hotels to stay at in Carbondale.

Overnight stay with my son for an SIU visit. We were only in the room for about 9 hours, but all was good. The hooks in the bathroom were broken, so there was nowhere to hang towels, but we weren't there long enough for that to matter. It was clean enough. Staff were very polite. Breakfast was the usual free breakfast. The fitness center is open 24 hours and looked nice. The pool was closed. The location was very convenient- right off of the main road and 5 minutes from the SIU campus.

Disappointed the clerk could not process my tax exemption card on check in or check out. Otherwise a pleasant stay although the elevator were out on check out which did not make my wife who is handicapped happy . Nothing more to add to the list.

I had a great stay at this hotel. Staff were friendly and the room was clean! The breakfast also had fresh options which was an added plus. The location was also nearby grocery stores and shopping outlets so it was convenient enough. Would recommend for someone travelling through the city

Clean hotel in general. Everything was pretty clean: lounge, hallway, carpet, room, sheets, etc. Decent amenities in the room: coffee machine, hair dryer, TV, mini fridge and microwave (definite a plus for family travelers), The towels were a little worn - on the thin side. Hair shampoo and conditioner were kind of cheap brand. Breakfast was free and very decent - a plus. Front desk employees were easy to work with and very efficient.

Best hotel in the area! Everything exceeded my expectations, from price, cleanliness, comfort, staff, breakfast. And pet friendly! I honestly don't leave many reviews unless excellent or terrible…excellent here. I've stayed at a couple other places not too far away and by far the best.

Didn't look like the pictures. Smelled like weed, damp, and dirty. Homeless inside lobby and outside. No parking. Alarm went off and when I asked what it was, the lady ignored me. Very loud drunk guests too.

Great property with extremely friendly staff. Good restaurants within walking distance. The room and public areas were spotless. Nice amenities with updated rooms. The breakfast area is spacious, with fresh food that was given constant attention.

I was very impressed with the hotel. All the furniture seemed brand new, everything was super clean, the TV was huge, and the continental breakfast was eggs, bacon, waffles, danishes, toast, juice and coffee and it was all delicious. Really one of the nicest hotels I've been in.

Everything was very nice. I highly recommend staying here. The staff is so kind, breakfast was excellent. The rooms very nice and comfortable and clean. I have nothing negative to say about this Best Western. I will definitely stay here when in the area.

The bed was comfortable and the room was very clean. Since Covid, I wipe down my room, eg. remote, desk, sink, toliet seat, etc. The cloth was clean!!! We had driven through a thunderstorm to get to Carbondale. After arriving, the siren went off for a tornado watch. The receptionist let us know what to do in case the tornado touch down. My husband stayed downstairs until the coast was clear. It was good to have some calming at the end of the night.

It's a very clean hotel that is in a great location with lots of restaurants and stores around. I also liked that it has a bar attached to the lobby for easy, safe convenience if you want to unwind without worrying about driving. The beds and pillows were very comfortable too, slept very well.

Bed and pillows were uncomfortable. No noise control. Our room seemed to be below some kind of equipment that ran at different times. Only one bar of soap that we had to move from the sink to the shower and back. Bathroom didn't have a fan. Other guests leaving the attached bar were super loud.

No pool no restaurant that didn't seem to bother staff . said the pool was out of their hands that it was filthy and the pool area stunk. Advertised a restaurant that they did not have the bar was very uncomfortable with bartender friends, couldn't even order a drink.broken chairs in our rooms outlet in lobby sparking,

Room was clean, morning coffee was excellent, breakfast had my favorite waffle machine. The only thing I found wrong with the room was the condition of the lamps in my room (all 3 were broken in some fashion but still worked fine). Multiple places to eat dinner within walking distance. All in all, a decent and reasonably priced hotel.

Staff at the front desk was wonderful. Breakfast was hot and restocked often. Need to clean shower heads and faucets - gross build up and impacts water pressure. Parking lot had a lot of trash - but could have been a factor of storms that rolled through.

The service is excellent and the treatment is wonderful. Everything is clean. I loved the site. It is excellent. I will send the site to my friends. It is really wonderful. I thank everyone for the good treatment and I will repeat the hotel in the future

This hotel has renewed my hope in hotels, as a whole. Staff was super friendly and accommodating. The room was well clean and neatly appointed. Breakfast was tasty. Very glad that I chose to stay at this Best Western. I would gladly stay there again.

The motel room was very below standard. Besides the fact that the pictures on their website look completely different than the motel itself, the pictures are staged what a disappointment. We had bugs in our room crawling on the floor, then on the closet door. The bathtub had rust spot on the inside of the tub, besides the fact that the faucet continually leaked. The furniture was old, and the office desk chair was dangerous to sit in because it was ready to fall over and had stains on the chair. The bed was extremely hard and uncomfortable, making it difficult to sleep. The room had a terrible smell. We were so disappointed in the quality of the motel and will certainly not be staying there anymore. So very disappointed!

Convenient location, easy to get to SIU and other spots (eg restaurants). Great price; could bring extended family. Staff excellent and genuinely friendly. Breakfast and coffee great, lots of options and tasty. Made trip to see our daughter that much better.

Smelled of paint and dead mouse. Paid for a 2 room suite. Did not get that. Was put in a room first that had paint materials everywhere. Instead of front desk believing me she called the owner to see. Never again! We checked out a day early because it was so bad.

Window was extremely drafty and I could hear everything outside. Towels were dirty with sticky stuff on them. Pool was out of order and I was not relayed that when I called and asked. Would not recommend this hotel.

Booked with this hotel for my son's wrestling tournament down the road on January 5th. I made a mistake with Priceline regarding booking dates, and the manager and staff went out of their way to help me correct my mistake. I cannot overstate the how incredibly nice, respectful and helpful the manager and staff were. I highly recommend this property if staying in the Carbondale area. Thanks again!

We stayed here several times while our son was in college. We would recommend this hotel as one of the better ones in town. It's clean, quiet and has a pretty good breakfast. It's close to the college.

Have stayed here before. It was a game and holiday weekend so prices were as high as a 5 star hotel. Upon entering, the room was freezing. Turned down thermostat with no problem but noticed the room felt extremely damp. Everything was holding moisture which made the floors shiny and damp, and beds same. Towels are like sandpaper. We also noticed mold on wall. Listened to a domestic situation for hours with no one addressing (on main floor, a few doors down from main desk). No we did not report because it was obvious as the screaming led to the hallway, and am sure everyone heard. We then heard 3 car alarms going off throughout the night, so did not get much sleep and left us with an unsafe feeling. Thankfully my car was okay when I went out in morning. I was too fearful to go out at 2 am. Breakfast was fine for what you'd expect.

The room is always nice and clean. Pool is wonderful. The kids always enjoy it ALL day . The breakfast has a nice selection. Close to family in town and many places to eat and shop. My mom enjoys Gambling at Mannys next door. Also.

If you are budget minded and just need a place to sleep, this is perfect for you. My daughter and I needed a place to stay while in town visiting college and this Best Western is super close to SIU. It's not a new hotel by any means, but it's fairly clean and has a decent breakfast while being BY FAR the cheapest price for our budget.

Clean spacious room w mini fridge and microwave, quick and easy check in, great breakfast, friendly service and great rate. Appears 1st floor is being renovated so looking forward to checking it out next time I'm in town…thank your for a great experience!!

I enjoyed my stay. I was in town for a conference at SIU Carbondale, and the hotel was very conveniently close to campus. The lady who was in charge of breakfast was very kind and hospitable. Overall, it was a great experience.

The room cooled quickly, and the front desk staff weee friendly and prompt. The breakfast was yummy, and Tae was a fantastic host, going above and beyond to make sure we had what we needed. Aside from a few cosmetic flaws, the room was comfy and we would choose to stay there again.

I was very pleased with my visit. The front desk crew gave very clear amd precise instructions. Her communication skills were superb!!! I liked the info about breakfast which made me loon forward to getting up for breakfast. The hotel lobby smelled great all day which is always a pleasure.

First, love the option of a 3-queen room. It even had a pull out sofa, so plenty of room for a family of 4-5 to sleep. Room could have been cleaner, not terrible, but dust and other things made me think it wasn't that clean. Breakfast was meh! Coffee was meh! Location is good and the value of what I paid seemed to be in line with the quality of the property. Also the staff at check-in seem to struggle with a simple check-in transaction which seemed strange.

The staff was very friendly and helpful. Our room was clean and the pool was fun. It was super close to everything we wanted to do (state park, restaurants, etc.). Our only issue was that there was a bright light out in the parking lot that shone through the window and made sleeping a little tricky.

A series of terrible unfortunate events. I was put on the first floor and my curtains didn't even fully cover the window. I was worried about someone looking in. The curtains were FILTHY and had spots all over them. The walls were worn down and stained. People were walking up and down the hall blasting music on their phones. The last straw was when I was sitting in the bed and a BED BUG crawled on top of the covers over me! I spent less than two hours in that hotel and regret every minute of it. -5/10 do not recommend

The owner went way out of the way to make us a meal when we arrived late in the eve, right before closing time, after a softball game. Rooms were clean, breakfast was great. Would stay here again for sure.

Have been staying at this hotel for 5 years visiting my son. Always great service and great breakfast in the am. Your close to the college and stores. The mall is sad but they have strip malls and large grocery store and kohl's next door

I would never go to a Best Western hotel ever again. After finding out there is no sink in the bathroom, I had to go across from the bathroom to clean up at that sink.I do not feel that's privacy. And having privacy is important to me.

The service was terrible, we arrived late in the evening and the front door was closed and there was a sign saying use the pool door, there was no direction where the pool door would be, we had to find a random open door took the stairs to the first floor then confused about where the lobby would be, then found a spooky looking elevator took it down and then found the lobby that was under construction, no one at the place which look like a counter, then a very inept person showed up, and told us that backdoor is the entry, where is the backdoor no one knows, of course communication is a big issue here with language and stuff, and then we enter the room the furnitures have worned out and the room smelled musty, this place is so out of whack that I wonder why there is no regulation that let this kind health hazards to stay open and operate and put peoples lives at risk.

The room was relatively clean and neat. Noisy people were above us and not much was done after we complained so it was a bit of a restless night. It may have been a one-off, but I don't think I'd recommend staying here.

Great location, clean rooms and excellent breakfast. What more do you need. The breakfast included bacon, biscuits and gravy, eggs, and an assortment of other options. This hotel is located close to the university and also close to many great restaurants. The rooms are very nice and beds are comfortable and quiet. My only suggestion if you are staying here is to get a room on,the 3rd floor so you won't be bothered by the heavy footed walkers above you. This isn't the hotels fault but sure is a pain when trying to sleep and are awakened by heavy walkers above you.

This was our first trip to Carbondale and it was a very enjoyable stay and we were visiting the General John Logan Museum in Murphysboro the next day, so this was a short drive to the museum. Was a very nice property.

The room was clean and the lighting (which is important to us) was excellent. Also excellent was the water pressure for a wonderful shower. What wasn't okay was the breakfast. The area was not clean, especially the floor. It did not open on time. The choices were very limited. The price was right so we would likely stay there again.

The staff were great and effort is made to keep it clean, however, the hotel is in need of some updates and repairs. The breakfast options are limited, and the juice machine was out of order. The wings at the bar were great! But college kids were in there being kids - I got in and out.

BW can be a great value priced mid tier experience, but this was not. The potential was squandered by tis location by disrepair, poor execution and situs issues. Homeless drug addled vagrants in parkin lot and around hotel. Room was in horrible disrepair but clean. Clogged sink, broken basin, peeling paint, room door damaged

In the first room, we killed 5 roaches with in the first 10 minutes. It was dusty and moldy in the vents. The room smelt of mold. Hair on the bed linens. I asked for a different room or refund and was offered another room, which the front desk was not apologetic or friendly about. Second room smelt like mold and floors/ linen felt wet, mold in the vents, all furniture was dusty.

Lobby and room were very clean, well lit. Bed was comfortable. Shower had good water pressure, good temperature. Biggest complaint were no USB plug ins in the room. Not one. Unacceptable in this day and age of numerous electronics that most people carry with them everywhere. Also, the TV remote was too confusing, I could not figure out the volume controls, only got louder any time I tried. It was late a night when I checked in, I did not want to disturb the neighbors. So, dead phone, dying iPad, and no TV, Was a long night.

the towel shelf and desk were full of dust you could write your name in it, which leads to believe the room itself was not clean(ed). The tub had a hole in it. the drawers had stains in them and the doors on them did not close properly. the mirror on the wall looked like it could fall at any minute. the lamp plugs connections did not work therefore nothing could be charged, if we did not have personal chargers we would have been out of luck. the bathroom door had a hole in it as well as crayon marks on the inside door, again cleanliness concerns. the carpet in the hall was not vacuumed until 9:00 Saturday night. Would think that would be done during the day. Cable was horrible same channels multiple times no guide in room for channels. We would have changed rooms but from the above felt the rest of the hotel would have been the same. as it was SIUC moving in weekend nothing else available for other hotels.

I had my two little girls with me on this stay, and we chose a king suite with a couch in a separate room. My girls slept quiet and comfortably on the bed, and I've never experienced a better couch in any hotel room. There was plenty of room for my girls to play with their dolls watch TV. The location is great as it is near several food joints. I would definitely stay here again.

Staff was so pleasant & room was so clean. Breakfast was awesome. The Cook was was on top of everything. Everything was fresh & not watered-down like some of the other places we stayed. Definitely such a wonderful person to have there.

Besides being able to stay there with my dog I wanted to use the pool which was not heated as advertised and I inquired about it twice. The safety bar going into the pool was wobbly. The curtains torn

Room was very dirty. It Had dirty towels behind the couch. It had trash behind the end table upon arrival. The whole building was falling apart. Door handles falling off doors in the halls and exits. Carpet torn up throughout. Window was rigged up with sealer. Trim pieces hanging off the door frames. I asked for extra towels in the room. And never got any. We only had two for 4 people. Floor in bathroom was loose and falling apart. Very dissatisfied with the hotel upkeep.

I didn't catch the name of the man at the front desk but he was helpful, kind, and patient with our party. It was a great visit and we'll definitely have to come back for our next visit! Room was clean, pool was great after a long day, and staff was awesome.

We were not very happy with our stay at this hotel. There were ants and bugs in the breakfast area. The elevator inspection was expired. It is located next to a strip mall that has a restaurant and a liquor store and they sit out at night and drink alcohol out of the liquor store. There was also a yelling fight between a man and a woman that woke me up at 1 a.m.

Wonderful staff. Breakfast was great.pool was very chilly but Kids loved it and swam daily multiple times Breakfast lady was awesome and helpful. Housekeeping was great and very polite. Loved the picnic tables and grills in back.

I thought this was pretty nice, especially for the amount being charged. Double queen room with spacious with a decent size desk had I wanted to work. Everything seemed very clean. Breakfast buffet was about what you would expect --- adequate, but not memorable. Staff was very helpful. Two negative comments about the room: (1) The bathroom was fine but looked like it belonged in a different hotel from the room itself. Cheap molded tub/shower insert was showing its age. I'm also not crazy about the tub / shower combo generally. I don't know that I've ever taken a bath in a hotel. And a walk-in shower with the door is a lot nicer than a tub with a curtain. (2) folding closet door had come off its tracks, and was left leaning into the closet, making the closet unusable. See picture)

We were greeted upon arrival and checked in with no issues. After going to the car to bring in our items, we realized the outside doors (to the stairs) were not secured, so didn't need our room card. I thought maybe that was only during the day, but we found the same to be true at nite. The doors had the capability to be locked/secured, as there was a card reader there, but they were never locked. Our room had a few 'issues'. The toilet was totally loose, as the base was not 100% attached to the floor. It was an 'adventure' sitting down. The easy chair in the room was missing the back cushion, so we had to put a pillow there so you could sit somewhat comfortably. If you have a choice, do not request a room on the side of the small strip mall, where there is a restaurant and liquor store. It seems to be a 'hangout' of sorts in the parking lot and people were coming/going until really late, and they were very loud. The breakfast area was very small (maybe 5-6 tables), but the breakfast was very adequate. The employee working there was constantly replenishing the food and cleaning tables when guests left. She was very good. The hotel is very near many food and shopping places. We were hoping for a hot tub, but there wasn't one and the pool water seemed very cold, so didn't use that either. The room was clean and the beds were comfortable. Checkout was also an easy process.

I reserved 2 rooms for family. Both rooms were very clean and comfortable. Greeted by a very nice and friendly front desk attendant. Rooms included breakfast and there was plenty at all times. Hotel had a nice pool as well. The hotel was full and some guest were a little loud but that was no fault of the Best Western. Have stayed at several of their hotels and have never been disappointed.

I travel frequently for work and really enjoyed my stay at this place! It was clean, quiet, comfortable and reasonably priced. The bed was comfortable and I slept well. The management is accommodating and went out of their way to make sure I had a pleasant stay! I will definitely stay here again when traveling to Carbondale!

This was my first hotel stay with my dog and I was pleasantly surprised by how quiet the hotel was. My dog slept all night both nights. The entire stay was smooth. There was plenty of safe space to walk the dog after dark.

Pool is closed, elevator is broken (3 days so far), maid service is shoddy at best. You have to put your dirty towels and trash in the hallway, if you want it picked up.Location is full of homeless, druggies and panhandlers. Cops or ambulances constantly. Dirty, smelly rooms. Won't be staying here again.

When I arrived they told me they changed my room reservation from a 2 queen bed to a king bed and a sofa sleeper that was broke. So couldn't be used as a sleeper. I was not given a discounted price. And the room was absolutely disgusting. I had no where to go as we got there late at night and my son had a wrestling tournament the next day. The pool was gross. Windows in the building had leaks so it was noisy. The bathtub was gross.

This hotel is one of the dirtiest, most run-down places I have stayed at. I arrived at 7pm after 12 hours in the car; if I wasn't so tired, I would pack up right now and keep driving. (As it is, I'm lying on top of the bed as I write this review because I really don't want to see what's been left in the sheets.) The only positive was the young man who checked me in; he was polite and professional. Other than that, I am totally grossed out and disappointed in Trip Advisor for giving this hotel an award. Based on the unclean condition of the room and the facility, there's no way I'm showering here or even staying for the free breakfast.

The experience was fantastic, the staff was friendly. Specially the front dest guy ‘Soni' was really helpful. Overall the breakfast was great and I loved it. The swimming pool was clean and warm. I would love to say at BW saluki inn anytime when I visit Carbondale.

I really enjoyed my stay at the Best Western in Marion. The rooms were very nice and have new beds; very comfortable. Check In/Out was very quick and easy due to Harry at the Desk. The little pub they have keeps the guests from having to drink and drive and everyone was very friendly. Breakfast is the standard Best Western Breakfast.; slightly better than others but well maintained by Jennifer. I will stay here again soon.

Nice hotel; good location; very clean and comfortable rooms; breakfast was not served every day; occasionally a little noisy with people out in the parking lot later at night since hotel is adjacent to lounge and strip mall.

The only reason I gave this 4 star was because of housekeeping. The room and bathroom were very clean. Beds nicely made and very comfortable. The hot breakfast was anything but hot. More like cool to lukewarm. CHEAP POWDER COFFEE CREAMER. Poor selection of fruit and cold items. Front desk did not enter my BW rewards number when I gave them the card at check-in. I got no points or promo rewards for my 3 night stay. Been staying at this hotel for over 6 years. It is not what it use to be. We love hiking and kayaking the Shawnee National Forest, doing the Wine Trail and visiting our daughters at SIU. Considering trying a different hotel next time.

Overall, another enjoyable weekend was had at the Best Western Hotel in Carbondale, Illinois. To maintain the care of the swimming pool, kitchen buffet area, front desk, and finally the exquisite private suites, the entire staff worked as a devoted and polite squad. My room was spotless and sterile, which speaks well of the housekeeping staff. Extra hand sanitizer was also available. In addition, everything, including the fitness center, business center, WiFi, television, electricity, and my personal favorite, the sophisticated Keurig coffee maker, was in working order. Also Jay, a manager, was incredibly patient and helpful, going above and beyond what is required or even expected of a manager. This was a fantastic experience! This hotel comes highly recommended, and I will be booking my family's stay with them in the future.

This hotel was very clean. The front desk person was very nice and welcoming. Our room was exactly what we thought it would be based on the pictures. The breakfast was a nice hot breakfast not a muffin in a bag. This hotel was close to several shopping centers and The SIU Campus where my son is attending and I'll definitely stay here every time we come to visit him!

Check in was quick and easy. Upon entering the room it was extremely musty smelling. Husband used the fitness room, said it was not good. It didn't have much to offer and he had to use a towel for floor work. It's a budget hotel so I guess you get what you pay for, however I've stayed in much nicer hotels for about the same price we paid. Next town over had a Drury Inn for the same cost, way better hotel and amenities. Will stay there next time we are in town. Breakfast was pretty simple, nothing special. Not many healthy options.

Very friendly and clean. Awesome stay. Will be back 5 stars. Close to at least 4 restaurants and the free breakfast was a plus. Also very close to the Duquoin State Fairgrounds. There is an indoor pool but we did not use it this time.

Great experience. Very friendly staff. Our room was clean. Bed and pillows were comfortable. Bathroom was clean and there is great water pressure and lots of hot water. We really enjoyed the hot breakfast. Biscuits and gravy, cheese omelets, bacon, waffles, cereal, muffins, oatmeal. Food was fresh and the breakfast staff was very friendly and attentive. We felt the area was safe and well lit. I did not have any concerns arriving back late at night to the hotel. We wanted to go check out Manny's bar attached to the hotel but they had already closed when we returned to the hotel. We did not swim or sit in the hottub as we did not have time during our stay but it looked good. I will stay here again and recommend this hotel to others.

We were staying here to rest after hiking around southern IL. Overall a great hotel and will definitely be coming back because of the bar. We were able to have a fun night with pool, darts, and good drinks. All within the comfort of the hotel! The bartender Aaron made fantastic drinks, was very friendly, and attentive. The drinks were fairly priced as well, and the bar was clean and had a chill atmosphere. If you are looking for a place to crash while visiting the Shawnee, look no further! The beds were comfy, room were clean, breakfast is good, and the bar is awesome.

I got to siu here and when ever i am in town i prefer this hotel particularly. They have never disappointed me customer service. Breakfast attendant is awesome. Lucia and angelica are very accommodating and friendly.

Very comfortable beds, staff exceptional. Only complaint coffee machine in lobby/breakfast area did not have regular coffee, only decaf. People that drink coffee need their coffee! I will check that next time.

Staff was all very nice and accommodating but the hotel itself was dirty. Pool had tile cracked on sides that my kids cut themselves with. It was very dirty with hair and other things. Never towels in the pool. Treadmill in the fitness center did not work, floors where extremely dirty, hallway was extremely hot, breakfast was not out at said time. It wasn't terrible just wish they would upkeep the hotel a little more since it is a great location.

Friendly and helpful employees. We had a pet friendly hotel room and were pleasantly surprised how clean it was. It is a great location and an excellent experience for travelers with pets! I will definitely stay here in the future.

Our room was clean, and the beds were comfortable, but there were several problems with the room: the smoke alarm was hanging from the ceiling by its wires; the refrigerator motor made a constant clicking noise that was so loud and annoying that we unplugged the fridge at times; one of the dresser drawers did not close. The breakfast buffet seemed low on food.

I recommend this hotel for all purposes, whether short or long. There is a bar attached to the hotel. In the bar there is a pool table, slot machine room, dart machine, Tv's. You can bring your own games of entertainment to share with your group and other visiting guest.We where able to decorate the bar for our party. You can pair your music to their sound system. We had food catered to the bar. We did bring card games and did raffles throughout the night with guest of the hotel and our group. Hospitality was pleasant. I plan to use this hotel again when needed. They do offer free breakfast, has a swimming pool , exercise room and located next to everythingggggggg. Meaning the mall, groceries, restaurants and lots of other shopping from clothing, shoes, candles, Walmart and more. I don't think you would be disappointed.

All their staff is really friendly & nice. They really make you feel welcomed. I even got a goodie bag for being a member! Love the location. Traveling with family and all stores & restaurants aren't that far away from the hotel.

Definitely one of the best hotels in the area. Less then 10 min from SIUC and great places to eat near close to the hotel. Check in and check out was fast and easy. Breakfast was delicious. I had a problem with my tv and they quickly fixed it. Would definitely recommend.

Clean and quiet rooms. The location is great. There's a couple different grocery stores nearby. Plenty of food options in the area, as well as convenient stores. Housekeepers work quickly and they're always so pleasant. No issues to report.

It was the worst experience I believe I have ever had as a hotel guest. Having to ask 3 times to be moved due to noise level was not the correct way to handle it for starters. When I did finally get moved I had one of two men that were at the front desk ( I have know idea of where they came from. No uniforms nor name tags) one of these men came to my room at 10:45pm and when ask through door who it was, because he stood off to the side where you couldn't see him through the peep hole. He says I brought the extra pillows and blanket you ask for. I DID NOT REQUEST THOSE. SO, I called the desk and ask if someone from up there was just at my door. He said yes, but I think it was miscommunication. Okay! Mistakes happen. Then it happened again at 2:00am. What! Same miscommunication on the same subject. AGAIN, I DID NOT REQUEST THEM. Very scary, unsafe place to stay.

I travel through southern Illinois quite a bit and I always find myself staying here. Comfortable stay, friendly staff, and who doesn't enjoy a complimentary breakfast?! I'd recommend Best Western to anyone.

The staff are always so polite and recognize us every time we come visit! We always stay at the Best Western when traveling for the home SIU baseball games. We have recommended this hotel to all of the other parents because of their great service! We wouldn't stay anywhere else!

This hotel has good internet streaming compared to other hotels (disconnects once in a while and steady other times), sad that the pool was closed due to covid, but they also served breakfast which I haven't seen in the hotels I have stayed durring business trips.

Great room. Great service. Clean. Friendly staff. Breakfast was delicious. Parking was safe and convenient. Would recommend Best Western again. Cost was reasonable. Will definitely stay again. Already have rooms booked.

We stayed at Best Western In Carbondale for a family reunion. This is a wonderful hotel. The entire staff is very good, professional, and caring. The rooms were clean. Breakfast was great. Location is excellent and safe. Strongly recommend!

This was our second time staying at the Saluki Inn. A nice place with an attached bar and continental breakfast. Rooms are big and clean. Shower pressure is brutal. Staff is friendly. I like that the sink is separate from the bathroom.

Helping and caring staff.. Lucia is too sweet . Hot breakfast was served and they followed covid guidelines. I will be staying here for my all future stays . 200 words are too short to describe my stay here clean rooms freshly painted and renovated

Friendly staff the girl wo checked me in went above and beyond to satisfy my needs. They accomodated me in my favourite room. Very good breakfast . Nice bar and bartender I always win money here gambling

This hotel is in a nice location, the pool was under construction so I didn't get to enjoy that but I knew that before booking. Staff were pleasant. Checking in and out was a snap. Continental breakfast was alright.

Had a wonderful time and the service was great.The room was clean and very nice.They wore mask and I love that it was peaceful even with a bar connected to the motel...recommend for anyone you will enjoy

My whole stay was pleasant and staff was very helpful and knowledgeable. Hiren helped me get a room exactly how i wanted it to be. Me and my girlfriend have stayed in many hotels but this was best option for the price paid.

I always stay here when in town. The rooms are clean and comfortable. The shower pressure is great. This is an excellent value for the price. They are currently updating the rooms and pool. There are 4 restaurants within walking distance in the strip mall next door. I feel comfortable and safe here.

My daughter and I stayed the night at Best Western in Carbondale. Our sole purpose was to go shopping. We visit here a few times a year, and the Best Western is the only place our family stays within the city limits. The room was clean, and the beds were very comfortable. The whole hotel seemed to be very clean, friendly and well run. All of the stores and restaurants are very close by.

Im staying at the Best Western Saluki Inn and went to the bar connected to the hotel and the bartender Amanda was amazing. She was one of the most personable bartenders I've ever encountered and definitely deserves a raise.

Amanda in the bar is amazing and very polite that is the best bar I've been too in years!! Amanda made it fun and very enjoyable!! The other bartender Sam I believe was her name she was funny and had a beautiful smile!! Keep up the good work guys!! I will definitely be going back there again!!!

I love this hotel. The service is so excellent. Gabby the manager is really good what she does she is the best. Amanda works the bar in the evening and she is a people person. Really nice and she got the job done.

The pool was great(a little cold) and the room very clean. The property itself is well maintained. Breakfast was grab and go instead of buffet hot food. We always look forward to the buffet... it's alway good. Perhaps a microwavable sandwich to go.

This hotel experience was excellent! The customer service was superb and the bar was a lot of fun with great drinks and food. Couldn't ask for a better experience. Kirsten was the highlight of my visit as she provided excellent customer service even before I arrived. I call a few times and spoke with her so I can make sure I was properly prepared for my visit and she was very helpful and very friendly. Couldn't ask for a better experience. They certainly make you feel at home. Superb you all! Superb!

We checked in on the evening of March 6 and the young lady at the counter was excellent. We used this as a place to crash for the bicycle ride in Alto Pass about 25 minutes away. The room was clean though the coffee grounds had been overlooked. We had a quiet stay with at least two college sports teams on the property that weekend. I am not sure how it was so quiet. Breakfast was filling with eggs sausage biscuits and gravy. The rooms were worn but serviceable.

There was nobody available to check us in for approx. 15-20 minutes. Upon arrival there was a sign saying they stepped away and to use the phone on the right to call. I called several times and the phone just range without any response. Pool was ice cold (not heated as advertised), the room was dirty, microwave had not been cleaned at all, and only got about 5 channels on the TV.

We always choose this location because they have a restaurant lounge, indoor pool, workout area, clean & nice rooms, and the best breakfast overall. We also like the clothes from somebody of shopping and restaurants

My daughter and I visited SIU. We drove 5 hours and arrived at 11PM The front desk was very nice and quick. The room was clean and pillows were so soft. We sell well. We checked out at 9am. That was quick also. We did not eat the breakfast because we had to leave but it looked good. It was a short stay but it was great.

First time at a Best Western. Room and bed were good, breakfast was sub par fake eggs, biscuits and gravy. Room walls were thin; heard the conversation in the next room. Convenient location, close to SUIC. mall, and parks. We hiked in the area so hotel location was premium.

I stayed here during a road trip vacation as it was near Giant City State Park, i had made my reservation online several days before. First, the front desk clerk advised that there was NO WIFI. You had to go in the bar next door to use their wi-fi. Second, I had asked for a quiet room away from elevators, vending, etc. (I always do this). When the front desk clerk handed me my key, I asked again if it was near the elevator. She said it was NOT right on top of the elevator and no shared walls (should have been my hint) and that she's never had any complaints. Well, when I went up to the room it was directly across from the elevator, so I didn't even go into it and went back to the front desk to request another room. She said all she could move me to would be a room with 2 Queen beds. I had reserved a King room but ok, 2 Queen beds would work as long as I don't have to listen to the elevator all night long. When I got to my second room the cable would not work at all. The TV turned on but all you got was a black screen. So I called the front desk, she came up and could not get it to work. I advised that I can't stay somewhere with no Wi-fi AND no TV, so if the third room had problems I would be leaving So we went back to the front desk and the Manager stepped in to try to find me another room. We went up to the third room together and things seemed to be ok (at least as good as it was going to get) with this room. The manager was very nice and said she would cover my dinner due to the check-in issues, and she did. The TV worked in the third room but they have over 1000 channels and no channel guide, so it took quite a long time to find basics like CNN. The rooms aren't as well lit as the pictures imply. The lighting was poor, the room was dim and dark with all the lights on. To see the keys on the remote you had to walk over and look directly under a light. One of the folded up towels in the bathroom was damp, either someone else had used it or they didn't leave it in the drying long enough. Then later when I was finally ready to go to sleep I closed the room darkening drape and it had something disgusting all over it. I don't know if it was blood or make up but when I showed a picture of it to the front desk clerk in the morning she also said it was disturbing. The bed was fine but the pillows were tiny. The shower was fine, and Breakfast was fine. I didn't get a chance to use the pool due to it took so long to check in and get settled in a room The manager and desk clerk were both very nice, but still overall I think that this is a terrible place to stay.

Stayed there 3 nights for my wife's HS reunion. Nice place, clean and close to many restaurants, Walmart, Target, etc. The hotel does not have a bar or place to eat inside, but does furnish a very nice breakfast. Beds are very nice and firm and cordial staff.

WE have stayed here several times when visiting SIUC campus. Staff very nice. Room was clean, however the ceiling in the bathroom above shower was coming apart showing drywall tape. Room had the odor of Ben Gay or simular product. The bed was a little hard in my opinion. Breakfast was good, always kept up with keeping everything full. Parking gets full fast especially if returning late an night and spills into other lots that arentl the hotels. I would visit again. Make sure to make reservations early for special weekends at SIU.

I got invited to an interview at SIU, and decided to stay at Saluki Inn. The hotel staff was friendly, and the amenities were what would be expected. Not fantastic, but not bad. Breakfast was tasty, and it was nice that they opened so early so I could wake up before my interview. Overall, the stay was pleasant, and I would recommend it.

Our favorite place to stay when we visit our daughter at SIU! Wonderful, friendly, and helpful staff! Good hot breakfast with a very attentive staff! Great value for the money! Would highly recommend!

The hotel was not clean. The room carpet was dirty with stains, bathroom and tub need a deep cleaning and upgrade. Bed and sheets were fine. Overall state of the hotel is that it needs an upgrade and cleaning.

Hotel met our expectations but nothing more. Clean comfortable room for a fairly high price as it was SIU move in weekend. Hotel was full but was staffed to handle the customers. We go to Carbondale several times per year and will stay here again.

Stayed here one night while I was in town for a SIU college visit. Staff was friendly, room was clean, shower was good. No complaints. The free breakfast was a nice touch. The food was hot and they always had plenty of for the crowd that was there. Location was good, about 10-15 minute drive to campus, not bad. Stayed on the 2nd floor, sounded like an elephant was in the room above, so some noise.

A male housekeeper walked in my room 8:30 in the morning while I was changing clothes. He had a master key but he didn't knock or make an annoucement. He saw my husband and granddaughters leave and just came in. I thought my husband was coming back in because all I heard was the lock turning and door opening... then I saw that man. I felt soooo violated!!!!!! The management said he wasn't suppose to enter rooms that early in the morning. They refund my money but I'm still feeling some kind of way. I'll never stay there ever again.

Group of us stayed here because we rode down on cycles. Our plan was to eat at a BBQ place in town and was told about another place for ribs and went there instead. The Hotel was wonderful. Frank greeted us with a smile and was very nice and friendly. The Lounge had a fantastic bar tender named Cassidy who was so friendly and helpful. They were having a beer special which was great. The room was huge, bathroom was huge. Bed comfortable. The room was very clean and quiet. Though we did not use the pool it looked very nice. We would definitely stay here again and would highly recommend it to others. Great location to eating, drinking and shopping, also.

My hotel room smelled, specifically the bed. All linens in the room were stained (bedding and towels). There were hairs in the bed that clearly were not mine. I considered leaving after the first night and switching hotels, but stayed because of the convenient location to my training. I would never consider staying in this hotel again, and would not recommend the hotel to anyone.

I would definitely return to this hotel. The price for the great accommodations was good. Very clean and inviting. Good service. Elevator for upper floors. Nice breakfast in the morning. Easy access but off the main road...quiet!

Great value & location. Needs some small improvements. Needs a serious deep clean, room had a few issues (broken curtain, bathroom door didn't latch, chip in the bathtub) We are scheduled to stay again in August, but I will look at my options before making reservations for parent weekend in September.

I booked the room on Priceline and was placed in a "Priceline" room that had a slab for a bed, but I was moved the next morning and it's been smooth sailing ever since. The staff are friendly, beds (new bed) is very comfortable and what's not to love about endles cookies

My son, after driving for 6 1/2 hours in the torrential rain, arrived at this hotel, at which we reserved and prepaid for a room, was turned away at because he was 5 days shy of 21 years of age. After pleas and promises from myself (his mother) I was advised of their strict policy that no one under that age would be allowed to register and that the reservation would not be honored. I found a hotel down the road that gave him a room, and saved $30 in the process. After several e-mails and a phone call to the corporate office, they finally agreed to refund my money. There is no "age field" on the reservation form, and nothing on the website that advises of the policy. Therefore, I am letting people know.

Convenient to SIUC, downtown Carbondale, local shopping and dining, the Best Western Saluki Inn is a true class act. Parking is convenient. Staff is courteous, helpful, and welcoming. Rooms are clean and comfortable. Breakfast is nourishing. When I come to Carbondale, the Saluki Inn is my go-to hotel. Protip: book early if staying during SIU events - the Saluki Inn fills up quickly!

Staff was easy to talk to and did what was asked. There were some fun size Candy bars under the couch. Phone booking was awesome. Pool was clean. Kids loved the cookies at night. Breakfast could have more room.

The Best Western Saluki Inn is centrally located hotel in Carbondale, IL. The hotel is very warm, welcoming and clean when you walk in the front door. The rooms are clean, spacious, and quiet. The staff is great as well!!! We will stay there again.

I stayed here 2/27 and 2/28/19. Working in the area and thought I only needed 1 night, I had Room #109,on the 1st night. It turned out I needed to stay a 2nd night. Checked in again and got Room #224. Both rooms were clean and slept well. Breakfast is ready at 5:30 am, so you can be on your way. I seen 2 different Front desk clerks and 2 different Clerks in the morning, (due to the 2 day stay). All of the Staff members were Cheerful and Polite.

Average staff, below average food, do not get a warm fuzzy feeling staying there. Internet was ok, lounge was ok, and the location was excellent. I have had 2 similar experiences here, debating on staying elsewhere that is not as convenient but has better overall atmosphere.

Hotel is really nice and staff great, Been here a few times. Always like the breakfast and pool. Location is very good. Rooms are comfortable and clean. Housekeepers, front desk and breakfast staff are all friendly and welcoming. We recommend this hotel when in Carbondale and we will be back next year.

The hotel was located close to SIU which was important for our son's college visit. Hotel has a restaurant and bar attached which is great for late night dinner and drinks. Clean, comfortable and a good value

Saluki Inn Best Western is a very comfortable and convenient hotel. The rooms are nice, beds very comfortable. The staff is great, very helpful. I like the sizes of the king rooms. The hallways are very spacious and our dogs are very welcome. Great hotel for our dogs because the hallways are wide and we are usually boarded in the lower level. Nice breakfast with some good choices available.

Overall this place is pretty nice. The staff is what makes this place. Thanks to the check in woman and the woman who works the restaurant. You made us feel important and that made our stay top notch. The bed was comfortable. The heating unit in the room was loud and ran constantly which is a bit distracting. I thought the décor was a bit dark but we were only there two nights so it wasn't that important. It could use some upgrades but all in all it is a comfortable place to stay for a few nights.

clean but needs quite a bit maintenance in guest rooms & guest bathrooms. Pool room very dark, for safety reasons I suggest more lighting. Young kids were swimming without supervision. Lots of places close by for dining & shopping.

Very clean and nice older hotel. Staff was incredibly friendly and helpful. An excellent breakfast every morning. Pool was a little cool, but clean. Even with several basketball teams there at the same time, it was quiet. I like this place

I stayed here on business for about a week. The hotel is in a good location, close to restaurants and shopping. The staff are very friendly and accommodating however the hotel is extremely dirty!! My bed smelled of urine, there was black mold in my and coworkers air conditioning unit. My coworker complained and was told they were sold out and there was nothing they could do. Would not recommend staying here and would not stay here again myself.

Hotel was very clean. Staff were friendly and helpful. The beds are comfy and the decor is up to date. Breakfast is pretty good and they have plenty of coffee. The hotel is close to SIU. I'll stay there whenever I go down to SIU.

Good pricing and the front desk was very accommodating. There was a housekeeping issue, and thanks to the front desk staff they were able to help us. The room could also use a new mattress. The lounge was nice to hang out in.

This is a good hotel. The room was clean, the staff was friendly, the bed was comfortable, breakfast was typical (average, but what do you expect for an included breakfast?) There was plenty of parking, and there are many restaurants close by. I would definitely stay here again next time traveling through Carbondale.

It wasn't too bad of a stay. The beds were comfortable and location was good. I felt the rooms were a bit pricey for the type of hotel. However the lounge/restaurant attached to it provides the perfect atmosphere and was the best part of the experience.

I stayed here recently. Room was clean and quiet. Breakfast is included in the morning. They had a mixer in the evening at Manny's next door with drink and appetizer specials. Check in was quick and efficient. We will be staying here again in a few weeks.

The Good: Clean room, clean bathroom, bedsheets etc. all spotless, clean. The Bad: The TV did not work, the technician came and left; TV still did not work. The shower is pulling out of the wall, makes you wonder if you should worry about setting the shower head. Not up to the usual standards of Best Western.

We enjoyed our stay at the Saluki Inn. It was clean, comfortable and the staff was very friendly. We will be staying at this location again in the future. Very easy to locate and welcoming atmosphere.

Stopped here on the way further south. Front desk personnel were awesome. Great breakfast. Beds were comfy, too! Did not get to use the pool or weight room, but they looked very clean and tidy. Had stopped at another hotel in the area and was not impressed. So glad we changed our minds and came here!

Staff is fantastic! Rooms are great, never had any issues here. I would Definitely recommend staying here if you are looking for somewhere nice for you or for you and the family to stay this is the hotel to go to!

Awesome stay. The staff was very personable and knowledgeable. The bar staff was excellent but the kitchen was very slow, it took an hour to get a chicken sandwich and they weren't busy. It was 20 Mikem out of our way frim the highway, but it was worth the stay.

It is a decent hotel with most amenities. We did gave to request the bathroom floor be mopped. It was sticky, dirty and had shoe prints. Our room smelled of fried food, as the bar was below our room. Not pleasant.

Most of the staff is nice and polite. The room was ok and fairly clean, however, there were tears in the curtains, the chair was ripped up, the drawers didn't close in the dresser and the TV had really poor reception. (even though it was DirecTV). It was reasonably priced and definitely conveniently located for what we needed, but could use a bit of maintenance.

It's clean, it's close, the staff is polite. I try to stay here when bringing my son to or picking him up from school because of those reasons. It's not the Ritz Carlton but that's not what I expect from a Beet Western. On the whole, the place is fine, as long as you aren't there when they jack the rates up obscenely.

I stayed the night here after a long day on a wine trail. It did take about fifteen minutes for somebody to come to the counter. The directions on the sign told me to call a number on the service phone. It rang and rang before an employee finally came to the front. The staff, including the woman working the next morning, we not very friendly. The room, however, was clean and the beds were comfortable. We slept well and had breakfast there the next morning. They have a decent variety of breakfast food available.

This was a terrible place to stay. I had my cat with me, so the room they provided was a "pet" room: filthy and the carpet already torn up by other animals. Also: 5"X4" hole in carpet; black grease and bugs (dead and alive) on window sill; drink and food left in refrigerator; little hairs in bathtub; so much dust I left large X's on the side tables. Horrid. I did speak with the manager the next day and she seemed stunned. I hope this place tidies up.

Hotel manager staff very rude. The room was dirty when i arrived. There is peeling paint and exposed wires in the room. The hotel smells like it flooded long ago with that damn moldy smell that they try to resolve by spraying air freshener down the hallways all day.

We stayed here the weekend of our wedding. The rooms, staff, breakfast, and bar were all great and service was fantastic. However, a few days later we did get a $250 charge for smoking in our room. We don't even smoke.... so this was obviously a mistake. I emailed management and they never responded. I'm not sure if the refund on my card was from them, or my dispute with my credit card company. Either way, this was upsetting considering we definitely didn't smoke and we brought them a TON of business that weekend. If I would not have checked I might not have noticed.

In town for a wedding. Had a great stay at the Best Western. I would recomend this place to anyone. It was clean, comfortable and staffed by very nice people. Not a problem at all in fact it was a great experience.

Building is well maintained and various areas are kept clean. They have a swimming pool and an exercise room as well as an area for serving breakfast in the morning. Bedroom was decent sized and had the standard bed and table/chair for working purposes. Television was a nice size and there was a decent selection of channels available. Free breakfast in the morning included the standard toast, bagels, and waffle maker that many places have. They also had scrambled eggs and breakfast potatoes, which were a nice variation. Very nice breakfast options, especially for a free continental breakfast. Prices are decent but a little on the higher end. Have stayed at similar places for cheaper prices, but the location is not unreasonable with all the extra amenities available and the quality/cleanliness. Only issue with the entire stay is that neighbors weren't very quiet in the morning. A lot of doors opening and "slamming" starting before 6AM, which was a little frustrating. Seemed to be a lot of high school aged kids around at breakfast, so guessing that noise is more so from the kids coming and going. No fault of hotel, but being woken up early multiple times did detract from experience a bit.

For me the Saluki Inn checked all the boxes: * Clean room, very comfortable bed * Friendly, pleasant staff * Refrigerator, microwave, quiet HAVC unit on which the fan can run continously * Sink outside of the bathroom makes things faster for multiple people * Good breakfast that starts at 6 a.m. * Very quiet up on the 3rd floor, slept well No negatives here!

I enjoyed my overnight stay. The staff was friendly and even suggested events for my family to enjoy in town. The only disappointment was the pool was not available because it was being repaired. My son was unhappy.

Decent hotel. Close to SIU which was the purpose of our visit. A bit pricey for quality of hotel. Bathroom could have been cleaned better upon arrival but the rest of the room was clean. Nice to have restaurant and bar attached to the hotel. The restaurant service was excellent!

This is the 4th or 5th time we have stayed at this particular hotel. Again, it was a good stay. We stayed with a high school wrestling team. The rooms were all clean. The beds were comfortable. The front desk was helpful. The continental breakfast was fine. We did try to eat at the restaurant in the hotel. We couldn't get anyone to wait on us so we left and ate next door at Moe's. Will stay again!

Nice basic hotel room. Good hot and cold breakfast. Far from campus. Very close to shopping and a multitude of chain restaurants. Easy on and off the interstate. Make reservations VERY early for functions at SIU. Books fast.

We stayed here while attending the Murphysboro Apple Festival. Rooms were very clean and the location is convenient and along the Carbondale shopping strip. Our visit included a free breakfast which was good, the typical waffles, eggs, bacon, etc. The lobby always had some free snacks available as well.

I was pleasantly pleased with every aspect of the hotel & its amenities. We ate in the lounge & played the slots. The breakfast was delicious & filling. We utilized the internet & had family come by for dinner to celebrate Christmas. I appreciated the hospitatlity

I was told this property was recently renovated and I wasn't disappointed! Very clean, modern, and comfortable. Breakfast could have been better, but you can't go wrong with fresh waffles. The manager over Christmas was so nice and helpful!

Stayed in first floor, clean, quiet and decor was updated. Bed was comfortable. Breakfast was the typical hotel continental spread. I used the workout room, it is small but had the free weights & treadmill and elliptical-that's all I needed & I was the only one using the room so it was great! Would stay here again.

My son and I stayed here during a SIU College visit, we had a great stay and the hotel met our needs. The fitness center was functional but a bit dated and the pool looked very clean. (though we did not use it) Breakfast was great and seemed to be kept up very well. Coffee was available and tasty! Very friendly staff!

We stay at this hotel every time while visiting family located in Du Quoin, IL. Very nice hotel with a great breakfast selection. It is located within minutes of restaurants and shopping. We travel with our dog, and even with other pets in the hotel, very quiet!

For $87 which included a $20 dog fee, we had two queen beds, a mini-fridge, a microwave, and a small coffeemaker. At 6 a.m. bacon, eggs, biscuits & gravy, etc., was available in the lobby. Room was clean and quiet. We were given a room near the back door to easily take our dog out. Walk to Pier One and Mo's Grill, Freeze ice cream shop.

The hotel is very clean. Pool area is nice. Water was warm and clean. Nice hotel with a friendly staff. We also enjoyed walking to the Krogers just down the street. There is a gambling room that is attached to lounge and this was fun at the end of the day.

Comfortable accommodations and close to SIU campus. Several options for dining and shopping in the immediate area. Housekeeping staff is ready to clean rooms early so we found it necessary to keep Do Not Disturb sign on door regularly prior to leaving for the day.

I arrived at 9 PM in the initial room given to me had not been cleaned or serviced at all. I had to return to the check-in desk and request another room. Very difficult after a long drive.There should be extra effort for late check in persons.

This is a great hotel. Our room (King-sized bed) was modern and clean. The internet was great, the TV reception was good (Direct TV and bad storms, but it came around). The staff was helpful and friendly. They had a good breakfast selection, but we did have to ask for some food items to be restocked (which they did). I would recommend this hotel - and we would stay here again.

We have now stayed with you each of the past 3 or 4 years as we traveled to Florida for each winter. We are sure glad that we found you as a pet friendly property. We do not mind the short drive from the freeway to and from the hotel. Your place is too nice to miss. Friendly staff, accommodating to our needs, clean, reliable, close to restaurants, etc. etc. Thanks for being so darn good.

Great location, free breakfast and warm indoor swimming pool. Check in and Check out was fast and painless. Staff members were courteous and very helpful. Breakfast was included and the price was fantastic. I'll definely come back.

We have stayed at this hotel many times and are pleased with each visit. The staff is outgoing and very helpful. The included breakfast is better than many you find in restaurants, fresh coffee is always on.

We've stayed here twice, once fore a class reunion and once just to visit family in the area. Both times we were pleased with the accommodations and amenities. The complementary breakfast was very good, with a nice variety, quality and quantity. It is close to the mall and several restaurants. And best of all, it is close to Barns and Noble. We love Books!

I have not stayed in a best western before this. My experience has made me want to never do it again. Having been involved with the industry as a contractor for 18-plus years, I expected more. The people at the desk were nice enough. They had an attached bar/bar-food restaurant. The person working there was not paying attention very well. I waited a couple minutes while she finished whatever she was doing on her lap top. The drink I asked for was on an upper shelf. No ladder, just jumped up on the back counter to reach it. Then while I was waiting for a burger, she had forgotten about another clients drink order, apparently for a little while. My room at first appearance was ok. However, as I began to take a look around, and mind you I have been a part of more hotel renovation than I care to think about, I started to notice issues. One outlet I tried did not work at all. There was dark mold around the base of the toilet. Grout missing in spots on the tile, and not very clean overall in the bathroom. This makes me question everything at that point. If the room keep cannot clean a bathroom correctly, how well effective are they at the rest of the job. The carpet wasn't very clean either. Then when I sat down at the couch, I noticed an issue with the floor under the carpet. It felt as though someone had carpeted over a hole and weakened sub-floor. Probably from a water leak from the tub? It wasn't a room with a view, looking over a rooftop with roof units. But didn't pay for a view. However, the curtains were torn and damaged. It is no wonder why the hotel seemed so low in occupancy. Update your workout room equipment with better functioning equipment. Train housekeeping and manager. Obviously there is a lack of accountability. A renovation would help. Based on my experience, the property does not perform regular inspection or they have a lack of experience. In which case that means the regional managers are not doing there job very well either. Accountability goes upwards in the hotel business, all the way to the president of the company or brand owner. If this is what your brand is about then I guess this will fall on deaf ears. If I had a fairly good experience, I may have considered Best Western for our stay in Connecticut over thanksgiving to visit my son. But my wife would be appalled with such accommodation. The hotel business is notorious for these type of accommodations, especially at your price point. The RevPar of this property probably doesn't warrant additional investment. I have to believe that better quality can be delivered at this price point. However, the things I noted are more than just hotel brand quality issues. Some are possible safety issues. Others are definite management issues. Either way, I would not rent out room 223-A until I addressed the floor issue.

We spent three nights here. Nice hotel, very close to MANY stores as well as restaurants. Our room was large with a King bed on the first floor. Hotel staff was accommodating and all were very helpful and kind (except one at our check-out). The Hotel offers a nice breakfast with fresh fruit, yogurt, cereal and hot items like scrambled eggs, bacon and biscuits and gravy. There is also a machine to make large Belgian waffles with lots of toppings. There were muffins and rolls and mixes for oatmeal etc. I enjoyed the various juices, orange, apple, grapefruit etc. as well as coffee which was available all day. If you want to eat nearby...I recommend Fujiama (just a block or so south of the Hotel) It was amazing. Register with Best Western's point card for and take advantage of these points to buy things onlineor get discounts.

Very clean and good-looking. Very good Mexican restaurant almost next door. Staff very helpful. We had trouble figuring out how to get on the Internet to print our boarding passes and the desk person was very helpful. This was just down the road from my daughter and was very handy for her to pick us up to take us to Marion to the airport.

Newly remodeled property. Very clean, modern, efficient, comfortable, central location to area services. Nice attached bar and grill with expanded hours. Good rates. Quality rest. Helpful staff. Would stay again for sure.

This hotel is a great location for visiting ISU. Very nice hotel. Clean with friendly staff. The hot breakfast was very good. With a freshman at ISU we are hoping we can get this hotel for every visit. Close to shopping and good restaurants.

Great central location right in Carbondale. Friendly staff. Fresh and hot breakfast items. Close to Kohl's, grocery store, and many good places to eat. We went to Great City Lodge for dinner, the food and lodge were wonderful. Would stay here again. Room was clean, mattress comfortable and lots of pillows!

This motel is fantastic! From check in to check out the staff is friendly & helpful. Had the pack n play set up in the room when I got there. Gave me a room convenient to door to take my dogs out. The room was immaculate! Plenty of space. Fresh & clean! Breakfast was included & there was plenty to choose from, hot foods as well. Bacon, eggs, cereal,yogurt, bagels, toast, muffins, & more. This is definitely the place to stay & price was reasonable. Mexican restaurant in lot next door so we could just walk there. Ordered carry out & it was very good! This was a perfect stay!

Definitely worth the upgrade if you have more than 2 in your party or just want 2 separate rooms of tv (though open floor plan makrs volume a trick. Manager Gabby is the one to get with if there is an issue, she is a gem! Will say here that Expedia is thw WIRST "service" and would suggest trying direct through Gabby ir booking.com in general.

This is probably one of the best stays we have had very good rooms, great breakfast and indoor pool and work out room. The staff were very help full and accommodating . wouldn't have a problem recommending this hotel to anyone

I really enjoy staying here. The staff is fantastic (both at the desk and in housekeeping), the beds are so comfortable, the room is always clean and neat. The breakfast is fine, and the in-room coffee is actually quite delicious. It's an easy choice to make when I'm coming to Carbondale. (And a friend of mine in the hospitality business told me that "you can't go wrong with a Best Western," and so far, that has been absolutely true.)

We were on our road adventure back from New Orleans to Chicago and stayed over in Carbondale, IL. We wanted to stop in Carbondale as I went to SIU over 47 years ago. To say the least, I recognized very little. The Hotel and room were very clean and the staff was excellent and helpful. This is a place to stay at in Carbondale, IL.

Lovely staff. Clean and comfortable. I definitely would stay here again: it's a great value. Two things: no hooks in the bathroom to hang your clothes while you shower. Draping them on the toilet is your only option. It would be cheap to install hooks in every bathroom: that's pretty standard at hotels and at home. The other thing: it was 8 am and the maid came in without knocking. A half hour later, she did it again. We were checking out that morning, and I understand that she was anxious to get started, but that's not appropriate. It's true that I didn't have a "do not disturb" sign on the door, but no knocking entry at 8 am - really? Otherwise, great job!

This is a clean, comfortable, well-situated hotel. Perfectly adequate for a short stay. Staff was cheerful and helpful. Pool too cool for me; skip the breakfast eggs. Room was good size; appreciated the 'frig and microwave in every room.

I think that this is a great hotel that is clean, friendly, close to shopping and restaurants. The staff is helpful, and if there is ever an issue, they rectify the issue if they can. It's a secure hotel, and the connected restaurant/bar is nice to get a last minute drink before heading up to our room.

I stayed here for 5 nights. I usually try to stay at Best Westerns when I travel, if possible. This hotel was quiet, clean and comfortable. This particular hotel had one of the best breakfast buffets I have seen at ANY Best Western. It was kept well-stocked and the offerings varied each morning. Coffee was always hot and fresh. There was also a machine that dispensed cold lemonade, orange juice and water 24 hours a day. The front desk staff was friendly and helpful. On the downside, there was no clock radio in the room at all, nor was there any full-length mirror. I travel quite a bit, and I don't think I have ever been in a hotel room that did not have a clock radio. Moreover, the air conditioner unit in the room did not cool the room down sufficiently, yet the lobby and hallways were cold.

Planned our Eclipse stay 4 months in advance, choosing this property because the staff was very knowledgeable and helpful when I called for information. So glad we stayed here! A very comfortable hotel, clean and well appointed. Great location in Carbondale. Easy access to all types of shopping.

We stayed at this Best Western for 2 days in August. This was during the big eclipse event. The personnel at the Best Western were amazing. From the night desk, Myla, who provided assistance for last minute requests (spare key to make a quick trip to the car) to Julie at the breakfast bar, who not only prepared and restocked the food, but also took the time to walk around to the patrons asking if they needed anything, the staff at this hotel was very, very personable! We were so appreciative of their friendliness and helpful spirit! The room was quiet and nicely decorated. Very pleased with our stay!

Room and breakfast were average - not great, not bad. Our room had a musty/moldy smell and we ran the air conditioner, but since we only stayed one night did not complain. Beds were clean and comfortable, bathroom was average. Due to SIU move in week and Solar Eclipse, hotel would not honor corporate partner rates - $200 for one night for an average hotel - unacceptable.

This hotel looks nice inside and out. Bed was comfy, the free breakfast was great. They allow pets which is why I stayed. Pool area looked nice but did not get the chance to swim. The lounge/bar was nice with good food. Only thing is the bathroom set up is kind of strange and the room was kind of small. I would not hesitate to stay here again.

Carbondale hosts a university with few hotels on/ near campus... unfortunately, you must drive to hotels rather than walk. This hotel was the closest and served our needs. Staff is very friendly and eager to please

The hotel is in need of a facelift. Refresh the paint on the walls, new carpeting. Very high smell of fabric refresher of some kind in the hallways. We had a 3 bed suite, only one trash can in the entire room. No tv channel list in room, had to ask for one at the desk, then the tv channels didn't correspond to the list. But, room was clean, didn't smell, nice water pressure in shower, drain wasn't clogged in shower. Price for the room seemed high for the condition of the hotel.

Came down from room around 9:20a for breakfast and was completely picked over like they were ready to close down at 9:30 when on a Sunday they say they serve till 10:00a...so that means no bakery, no yogurt, they were serving gravy and biscuits - 2 biscuits left and the dreggs of the gravy pot, barely a spoonful of solids something like glue...no milk, two little boys had the last of the muffins...so bottom line for this Sunday...bad service and selection instead of keeping their usual promise...

A comfortable bed, clean bathroom with hot shower and friendly staff made our stay here enjoyable. We recommend this hotel to those wishing to be near the SIU campus. The area has lots to offer in the way of shopping and dining.

Our stay was very nice. The room was clean, The staff Brittany at the check in desk was very cordial and went out of her way to be helpful.They had made fresh cookies and had ice water available. Friendly overall

The hotel was nice and clean and the staff was very friendly. The only thing I didn't like was that housekeeping comes to your room extremely early to clean. If you are not up at that time they will provide you extra towels but they don't come back at a later time to clean its like all the staff departs by noon. Evening housekeepers are needed especially when big events are in town.

I've been through Carbondale multiple times this summer and was fortunate enough to discover The BW Saluki Inn early on. The staff is always so friendly/helpful and my room has always been very clean in full working function. With being surrounded by various restaurants it is very convenient, but the bar/grill downstairs makes for an even greater convenience. Pool and fitness rooms are exactly what the nightly traveler is looking for. Breakfast is simply yet filling and always tasty as well. I will always look forward to my stays here.

Receptionists were very nice and seemed to care! Room was clean and beds were comfy. Wi-fi was good with our phones. Breakfast was ok, nothing fancy, juice machine was out of order but they had replacements. Treadmill and elliptical need replaced!! Treadmill was loose and felt old. When I first started thought I was going to slip and fall on it. Elliptical was extremely loud and not at the higher end. Overall good experience but could use a few minor updates still..

I was charged 3 times for my 1 room stay 6/25-6/26. I reserved my room through booking.com. i paid through booking. When I check out on the 26th I was charged two more times. One of the charges was already refunded. The other required a call. I explained to manager Gabby. She was extremely rude and told me she did not have time to deal with it. Booking called to explain to her. It has now been 6 days and I still don't have my refund

Booked room 365 days in advance and couldn't get a room on the first floor. The sink was clogged and just filled with water causing a nasty back up to come out of it. The plug in by sink didn't work. Hotel Needs Updating!!

Was very happy with the hotel and the staff, our stay was very pleasant.My wife just had surgery and the staff wentt out of their way to be helpful to her. They gave us a handicapped room and made sure she had everything she needed for a good nites rest.

I stayed at the Saluki Inn for 10 days. The front desk staff and Brittany were very professional, caring and attentive to my needs, they were outstanding!!!!. Julie, the chef, had exceptional breakfast, in a timely manner everyday. The food was great and fresh everyday. I enjoyed the fitness center,cleanliness of the hotel outside, and inside, free internet, and the self service laundry, were all accessible, and operational, and great. So thankful to to the staff, and ALL the employees that made my stay a wonderful experience, and I will return soon. Make sure you join their rewards program.

Very nice hotel, have stayed there in the past, that's why I chose it again for my recent stay.I would recommend this hotel to anyone that needs to stay in Carbondale. Great hotel for family coming in to see students at SIUC. It's only 8 minutes away from campus.

The hotel was great, the staff was incredible, the rooms were well appointed. I was truly impressed with the staff, we had excellent conversations with everyone from the desk staff to the breakfast staff and the cleaning staff, everyone was friendly and genuinely warm. I would like to see the addition of a hot tub as this amenity is very important to my wife and I as it adds to our comfort and ability to relax during a stay.

Located off the main road in and out of the city. Close to stores, restaurants, etc. In town for a one night stay before an open water meet. Had a late check-in, the front desk staff super friendly. Room was clean w/a microwave, super-sized mini fridge and ample toiletries for our quick stay. Hotel was booked to 95% capacity. You could hear people in the hallways, but could not hear others in your room. I rate this as a quite experience. Breakfast was a SURPRISE! Typical hotel breakfasts are so heavily carb laden that for us protein enthusiasts the choices were limited. NOT HERE...scrambled eggs, bacon, hard boiled egg option, yogurts. Make your own waffles, muffins, toast, bagels, etc. juice bar, coffee bar. YOU CANNOT GO HUNGRY HERE. The breakfast was served from 6-10, we did not arrive to breakfast until the 8 o'clock hour. All items were replenished and fresh. The kitchen breakfast staff was very friendly, walking around busing tables, greeting guests and asking if there was anything we needed. PLENTY OF VARIETY FOR THE KIDS & ADULTS. Very pleasantly pleased. We travel to Carbondale 3 times a year for sports events and will now stay here from now on. Only negative is parking is a little sparse but were able to find decent parking. For a one night stay I would have hoped to pay under $100 BUT YOU GET WHAT YOU PAY FOR. For peace of mind, cleanliness, safety of the area and customer service, well worth the $.

a diamond in the rough. I just wanted to do a little fishing and I also had a very restful night. The Pub and restaurant has been added since last time I was here. It is a wonderful relief for tired travelers.

I have stayed at the Best Western Saluki Inn many times in the last three years. The staff is friendly and warm and professional. The rooms are clean and well appointed. I would also add the breakfast is one of the best I have enjoyed. The internet is good and the hotel is in a good location. I will return again...

I checked in the hotel last night in the front desk employee rekia was so nice helpful she make you feel like you at home hotel lobby was clean room was clean i would come back this my favorite hotel also she wrote down all of the restaurant that was open who deliver she is wonderful

Super friendly helpful and Emily the manager is good at her job!!! I could have stay at some other hotel but I like The Best Western in Carbondale Illinois. Its close to shopping and the High-Way and lots of food places

The staff and facilities were very nice. Front desk staff was pleasant and helpful. Breakfast was good and we enjoyed the bar/lounge. The bartender was so much fun and friendly. She gave drink suggestions and information about upcoming events.

This hotel is near the SIU campus, shopping mall, and many restaurants. There is a bar & grill attached to the hotel called Manny's that was fun and food was good too! Our room was clean and comfortable. Complimentary breakfast was very good and fresh. I would definitely stay here again.

I had great experiences here & one mishap. I was able to handle it with the manager & was satisfied with the outcome. Since my last visit, they finished the attached bar/grill. A nice addition for travelers to unwind and grab a bite to eat. Still very clean, with friendly staff. Only dislike is the pillows.

Close to the park and also shopping. Great staff and delicious breakfast. We were allowed to bring our pet yet the place was so clean you would not have known pets had been in the building. The pool was slightly small, yet perfect for our beginner swimmer.

I made arrangements for my pet and Emily was very accommodating. She brought me a blanket for Skye to sleep on. Having the bar and grill attached was a plus. Leslie was a very personable bartender who took good care of us.

Everything was nice. Friendly staff, clean room and reasonable price. Breakfast was adequate as far as quantity but below average as far as quality. Coffee was very light and the omelette and the muffins lacked taste.

It had a good breakfast and the rooms were nice. Friendly staff. Had a family suite which fit us all very comfortably which is incredibly hard to do. And the rate even though we booked on site was incredibly reasonable.

Clean and secure for a reasonable price. Breakfast was ok. Saved me from having to run through a fast food place and spend $5. Walls, ceilings/floors must be a bit thin. Got noise from next door as well as room above us. There was a good sized indoor pool, an on-site bar, and a small workout room. If booking based on budget, would recommend. If booking based on amenities and extensive staff services, you may want to look else where.

Hotel staff very friendly and helpful. Went out of way to help you. Nice lounge to have a drink. Breakfast had a good variety and hostess kept everything full and fresh. Room was clean and refrig, coffee maker and microwave

This property was a pleasant surprise. I read the TripAdvisor reviews and thought I would give this place a shot. My usual picks in Carbondale are the Holiday Inn and Hampton Inn and this hotel compares favorably with them at a price about 30% cheaper. Holiday Inn and Hampton Inn usually run $120 and this property runs in the $80s. Employees were genuine and friendly. Property was in good shape. The woman who handles the breakfast takes her job seriously and does a great job greeting and taking care of the guests. My only downsides are: (1) beds seem slightly smaller than other hotels, and (2) I'm not sure opening a video slots bar off the lobby will attract the clientele you want for a hotel. This was just launching when I stayed.

The people from the front desk to Bar staff were very kind. Not fake, genuine. New bar is not what you would expect in a Best Western. Mini casino, drink specials, kind bartender made our night .He was hilarious but also very professional. The hotels in this area are way below their standards and amenities.

I have stayed here here a couple times recently for quick business trips. The hotel is clean and comfortable. The location is convenient also. I try and be as "economical" as I can while I travel for business and this is a pretty good value for the area.

I stayed at the Best Western Suites in Carbondale for work and had an excellent experience. The rooms were very clean and the beds were comfortable. Breakfast had a rotating item every day to mix things up and I loved the strawberry cream cheese option for bagels. Cookies at the front desk and a hot chocolate bar at night were excellent touches. The staff was super friendly and the new bar was awesome and will only get better once they have their grand opening. Excellent overall experience and I'd highly recommend to anyone looking for a hotel in the area!

Had to stay in Carbondale for Business and always stay here. The friendliness of the staff and warm feeling I get when staying here is evident from the front desk to the very attentive breakfast person who always makes your day. The bed is super comfortable as well the hot shower with good pressure. I always stay here when I visit and will continue to

I requested a room in a quiet part of the building and received just that - clean and quiet. As I was getting ready for bed the sink backed up and some very gross material floated out of the drain. I let the desk know about this and was immediately assigned a room upgrade. All was well after that and I passed a quiet night. If housekeeping had noticed during the cleaning process that the drain was slow it might have saved me needing to switch rooms at 10p, but I can't say that for sure. The next morning, the maid disregarded the Do Not Disturb sign and walked in as I was getting out of the shower. As it was well before checkout time I found this very disturbing and mentioned it at the desk as I checked out in hopes that it would lead to better training. The breakfast was adequate and I had a great workout in the fitness room. My impression of this hotel is that it's generally well run and aside from a few hiccups I had a satisfactory stay.

Great service and nice female bartender! Will definitely come back...great drinks with fair prices I would recommend this place to all. Hotel rooms are very clean and housekeepers do a wonderful job..

My crew has been staying here for the past month and we are very impressed at the length that the staff goes to make us comfortable and Star in the bar is on top of it with our drinks and making sure we're happy at all times.

Great hotel. Super reservation service, outstanding front desk folks. Pet friendly. Clean, quiet. Housekeeping service was exceptional! Breakfast was delicious. Very family oriented. Close to shopping and restaurants.

You are in a good location. Need to spruce up and make more attractive. Brighten rooms and lobby. Good beds are essential. We also stayed at the Best Western in Sedalia Missouri and found this hotel to be great. It is an older hotel but well kept, smelled good, beds good and well run. It appeared to us that the update was in making a bar versus the rooms. Construction seemed incomplete with no one working on it. Gave a poor appearance.

Wonderful place to stay. Staff is friendly and helpful. Nice atmosphere at the bar. 5 star in my opinion. Fridge and microwave in every room, clean rooms and a nice breakfast. Nice televisions and plenty of channels. Have stayed in other hotels in the area and by far the best for the money.

Started staying here with our company it's a great hotel people are friendly and very nice rooms the bar is nice and never too busy. They will start serving food soon along with getting s mini casino and pool table. Would recommend this hotel to anyone!!

This is literally the best Best Western I've ever stayed in. They have a bar right at the entrance and there is plenty if seating. The rooms are exceptionally clean and there is a microwave and a fridge in each room. The best part is they accept CLC.

We went to attend a wedding and this hotel was very accommodating. Most of us were all on the same floor and grouped together. We were pleasantly surprised that they just opened up a bar at this hotel which stayed open for us to gather there after the wedding. The employees are all very nice and will help you with whatever you need. The room was comfortable, very clean and the beds were great. Wish I had one at home. I only wish the breakfast would last a little longer. When on a vacation we don't always get up that early and missed out on it. We will definitely stay here again.

Was very satisfied with the experience. We stayed at Saluki Inn for my daughter's wedding weekend. The staff was wonderful. Brittney especially was so welcoming and accommodating. The rooms were very clean and nice pool area and breakfast area.

Very pleased with the check-in procedure. Rooms were ready when we arrived. Very clean in appearance. The pool area was very nice. Breakfast was excellent - wide variety of items to choose from. Check-out was easy.

Overall a nice hotel. But I did think the increased rates for the weekend were a bit pricey. The Breakfast was good and fresh with decent options. Pool clean and well maintained. Room was clean and comfortable. Internet seemed a little slow but not terrible.

I have stayed here three times now. The rooms are clean, The beds are firm, The breakfast has good sausage and gravy, bacon and eggs, and and a wonderful mini waffle maker. Add to that the fact that the staff actually greets you when you come in and it's a great value. It's a little cheaper than most of the competition and you don't sacrifice.

I always try to stay here because the rooms are clean, it's close to our daughter and the price is usually good. Have always had a good stay here. The breakfast is pretty good too. Food places and shopping are nearby.

Very helpful and friendly staff! Hotel was clean, breakfast was good! One mattress was a little worn but I slept well. Hotel is only 2 miles from SIU campus, so very convenient. It was also next to the mall and across from places to eat

We stayed for a trip to SIU. The room was very clean. The price was great. The night staff at the front desk was also very helpful showing us a map of the area with great directions to the campus. The only drawback was the noise from the room above us. Whenever someone moved, their floor our ceiling creaked very loudly. We noticed that ours creaked a lot too. Having a room on the top floor would solve this problem!

Room could have been a lot cleaner. Thick dust along the base board and corners, two straight pins and two pills on the floor, a lick layer of dust in the air conditioner that water condensed on and gave the room a slight odor.

When I pulled into the parking lot I easily found open spaces to park. Upon entering the person at the front desk was helpful in finding me another available room due to the moisture issue from the AC unit. I felt confident in the hotel I was staying in and would continue to purchase rooms anytime I travel that way. I also love the way how the customer service is outstandingly helpful and resourceful. They gave me tips and places to go in the area for dinner, and they do a really great job keeping all of the amenities clean including the pool/hot tub. I would recommend this to anyone staying in the area.

We were there for the big Praise the Lard BBQ contest in Murphysboro. Everyone was so nice and helpful. The room was clean. The microwave worked well. The refrigerator was bigger than normal and clean. The breakfast free each day was hot and well made. The location was also nice. The pool was also clean and nicely clean. By a big shopping mall, Walmart and other area's of interest. The national and local papers were also a nice touch. We would get a room here again.

Because of the General manager we stay at this hotel !!!!!!The General manager Brittany Foster is amazing and made every stay there memorable even when we had to travel under duress this last trip due to a death in our family. Thanks to Brittany all went well and we hope you have the good fortune to stay at her Hotel !!!!!!!

This is our third stay at this hotel. The first time we stayed for 3 nights, the second time, 4 nights and this time only one night. The staff is always friendly and room is always clean. This time our shower was clogged, but I realize they are psychic and can't fix it if no one reports it. The breakfast is very good, however, they should offer water in addition to juice. The price is very reasonable for what you get and the location is good.

I can't say enough good about this place. I've stayed several times this year preparing my son for college and they always go above and beyond. The front desk staff has gotten me milk at 2am to help an upset stomach. The room is always clean. The staff is not only professional but friendly. Tonight I called with a special request for my next stay and John from the front desk physically went and checked the room to see if it met my needs. A few minutes later he called me back--he had checked with his manager and wanted to correct something he had said in error. This may not be the Ritz-Carlton, but it's an amazing place to stay in Carbondale and is my first choice.

I called the Best Western Saluki Inn in Illinois on December 3, 2015 to book a room for August 20-August 22, 2017. This is when there be a total eclipse and Steven wants to be there. I called this week to confirm the reservation and to update the expiration date on the credit card. The following day I got a call stating that I had to book the room for three nights and the rate has went up. I was quoted $84.99 per night plus tax on 12/3/15 and was also given a confirmation number. Now the rate is $402.99 per night. I understand that rates go up during big events, BUT I reserved my room before the rates went up and they will not honor my reservation now.

We had a very good experience recently. Our room was upgraded and that allowed us to have our friends in the room for conversation. The front desk people were always friendly and willing to help. We asked for restaurant recommendations and we're pleased with the suggestions. The breakfast area was always kept clean and coffee was available at any time. Would stay there again.

Definitely disappointed with this location as of today. Highly praised them in a previous review back in June, 2016. Since then I've stayed twice and booked two other reservations for future stays. In December 2015, I those multiple bookings over the phone with Gabby and one of those stays was for this upcoming SIU weekend. During my booking I asked to reserve for 2 nights. Due to recent family matters, I called this morning and spoke to Gabby to change my reservation for only 1 night. She said I couldn't change because it's a 2-night minimum. Being that the 2-night minimum was NEVER mentioned during my original booking, and that I've been a loyal customer to the hotel who was trying to use my reward credit this stay, I asked if anything could be done to edit the stay to one night. She was not helpful what so ever and I hung up to call customer service. During that call to customer service I learned that Gabby cancelled my reservation and they couldn't do anything about my reservation or the issue I had. I called back immediately and my reservation was reinstated, however was told to call back to speak to the General Manager, Brittany. Called back twice and both times she was “on the phone”, called back a third time and she left the building. Finally, after a half-day runaround, I got a call from a random Karen or Kathy that said Brittany said nothing could be done. Completely bad customer service and no wonder, they said management has changed since my June review! Brittany never took the time to call me back so I cancel this current reservation and all my future stays. I will not be back to this location! I'm sure an SIU family would have LOVED to book the one night I was trying to give up, but instead they rather lose a loyal customer and great review! Now I have NO hotel room and obviously the surrounding area is booked. Overall, I rather have no hotel then be force to stay 2-nights after being rudely treated. Just plain disrespectful!

Garbriela the office manager corrected a problem we had on check in very quickly and compassionately. Truly a great hospitality person. The rooms were comfortable, very clean and neat. The breakfast area was prepared with care by Lavada.

comfortable, quiet, the girls at front desk went above and beyond to help us- had car trouble and had to stay longer than originally thought- location was good, wish the beds were more firm; liked the indoor pool.

The Amtrak train station in Carbondale, IL, is easy to get to when staying at this hotel. We had to catch an early train. The complimentary breakfast is normally available starting at 6 a.m. They had our breakfast ready at 5:30 a.m. because they learned that we had to leave at 6 a.m. to get to the train station. Now, that's what I call service! The staff were very accommodating (we had special needs) and at check-in, I received a warm welcome.

This hotel is very close to SIU campus. Very close to shopping and restaurants. This hotel is very clean, the beds are comfortable. This hotel is going to be our home for the next four years. The staff is very friendly. The price is not bad either.

We stayed here for 4 nights, and everyone we came in contact with was helpful and friendly. Our room was nice and large and clean. The breakfast, although typical of a Best Western, had fresh fruit in a bowl, hot items, and many other choices. The breakfast area was kept clean and picked up throughout the breakfast times.

I had an early train to catch to Chicago from the Amtrak station located in Carbondale, so instead of getting up super early and driving over an hour from my town, I decided to stay in Carbondale the night before so I wouldn't have to get up so early. Upon arrival I was greeted by a very nice young lady. Checking in was a bit of a problem because the first room didn't have a refrigerator but beyond that everything was fine. The room was very clean and updated. The only thing I might recommend is staying on the top floor because you can hear other guests walking around in the room above you.

Great place close to SIU to stay for meetings or campus visits with a homey Saluki feeling. Nearby to many restaurants, mall, and shopping facilities. Quick access upon entering town from Marion/I-57.

THe room was great! The people were polite and helpful. When we arrived we were very tired. We had a 9 pound dog so expected a room that wasn't very nice. The room was really nice. Had room to put our luggage. Enough towels. Very nice.

It was a great stay and the receptionist was very courteous at check in and made sure that my team and I had everything we needed. The kids love the pool. Will stay here again and recommend others as well.

All was above a normal Best Western. I travel and stay at many Hilton's and Marriott and this hotel is just as nice if not nicer. Staff is excellent, rooms with leather couch and nice quality TV and all decor is updated and very comfortable, Had Fridge and microwave in room.

Room had so much hair everywhere. The extra roll of toilet paper was damp. Hard to get the room cool. Bed was extremely hard and uncomfortable. But for one night stay while we did the Shawnee wine trail, it was fine. Close to a really great vegetarian restaurant, Longbranch.

We stayed at the Best Western Saluki Inn with some friends for a "wine trail weekend" tour of the wineries surrounding this part of southern Illinois. Overall, the hotel was very inviting and the staff were super friendly. I'm a firefighter and we were offered a small discount which was very appreciated. The room was very nice and up to date with relatively new furnishings as well as a flat panel television, microwave and dorm size refrigerator. Upon entering the room, it smelled fresh and clean but some of the furnishings could have used a good dusting and a more thorough wiping on the surfaces of the nightstand, desk and other surfaces as we found a number of water rings where previous guests had placed and/or spilled beverages. We always travel with disinfectant wipes so the issue was easily remedied. The bathroom was very clean but again, the wash basin area could have used a bit more attention as I noticed some toothpaste splashes on the wall and backsplash. Again, wipes used and no problem. The beds were very soft and comfortable so we slept well each night. Simple breakfast choices such as scrambled eggs and biscuits and sausage gravy were offered every morning along with cereals, bagels, danishes, etc. Coffee, juice and lemonade were available all day. The hotel has a pool area that our friends made use of and enjoyed thoroughly but we were tired from a long day and chose to relax in our room in the evening. I'm sure that we would most likely choose the Best Western Saluki Inn for our next wine trail stay in southern Illinois.

Very good experience, nice hotel, nice room - will be my choice on next stay as well. I did have bad timing in that the pool was closed for maintenance the day that I would have liked to have used it. Otherwise I was very pleased.

Our room was comfortable and quiet, but we asked for and received a third-floor room. The room could have been cleaner, there was dirt and dust in the corners of the bathroom floor and Shelves. However the linens were clean. We stayed there two nights after the first night the cleaning service neglected to replace our towels and so we had to go down to the front desk to get fresh towels. They also didn't replenish the coffee supplies in the room. The breakfast area was clean and well stocked with a variety of breakfast items.

Service was excellent, people very helpful, we enjoyed the pool, good hours, the breakfasts were always very good, with eggs, bacon or sausage plus rolls or bread with waffles if we desired plus cereals were available, There was always juice and coffee availabe. We were very satisified both of the stays we had at the Saluki Inn in Carbondale, Illinois. Thanks, Tim, Melissa and Bruno Baumgartner

The attention Gabby and Brenda gave me improved an otherwise forgetable, average, slightly-worn out motel. Gabby promptly fixed the loose handle on the room door; Brenda, the night clerk, did a great job of quieting a noisy, rowdy group next door to us at midnight.

Very good hotel compared to the others that are offered in Carbondale. Staff is very nice, rooms are clean, serves a decent breakfast and is very centrally located. King beds seem to be more comfortable than the 2 bedroom rooms. Staff is so nice I don't even consider the other hotels any more when I visit Carbondale.