SureStay Plus by Best Western Buffalo

Thank you for the great review, however, we are Buffalo, Wyoming and I think this was a SureStay in Buffalo, New York.

Thank you, Lynn, for the review, we are sorry about your pool experience. We did have a problem with our filtering equipment which was unfortunately damaged by unsupervised children who used shampoo and conditioners in the pool. Our staff discovered the problem, and you are correct, the water was appalling, and maintenance was called. Our error was in failing to close the pool immediately as we would normally do. In the end, the pool was drained and refilled, and the filtering system repaired. We know it is a disappointment for guests who look forward to this relaxation after a long day's drive. We set high standards for our water quality and are as disappointed,and I might add, as frustrated,as our guests when problems like this arise.

Translation: Clean and comfortable room, well located hotel with a few restaurants nearby. Good facilities including the pool and gym which is nice to enjoy after a good day. Good breakfast. A good address in this pretty little town Response: We are so pleased to hear you enjoyed your stay with us, and we agree, Buffalo is “a pretty little town”. Thank you so much for taking the time to send us your review.

Translation: The environment and the outside is not mine, but the hotel is very good. We stayed for 1 night in this hotel. Spacious room with fridge and small table, small bathroom. Very clean. Had a room upstairs, with elevator, convenient. Indoor pool very clean and large. Fitness room also. Breakfast OK. Hotel with guest laundry. A good stop in Buffalo WY between the Black Hills and Yellowstone Park. Not much choice of restaurants in this city though. Thank you for the review, we hope enjoyed your time in Wyoming, especially Yellowstone Park!

Translation: Large comfortable and clean room with 2 queen beds, nice work table. Standard and basic breakfast. Good wifi. Noisy air conditioning. Nothing extraordinary, but no big defects. Response: Merci de votre évaluation, et nous espérons que vous avez apprécié vos voyages au Wyoming. Nous vérifierons le niveau de bruit de l'air conditionné de la pièce et nous nous excusons pour tout inconvénient. Notre Sure Stay Plus, par Best Western, offre une priorité élevée sur la propreté et le service à la clientèle et nous vous remercions d'avoir choisi de rester avec nous. Thank you for the review, and we hope you enjoyed your travels in Wyoming. We will check on the noise level of the room air conditioner and apologize for any inconvenience. Our Sure Stay Plus, by Best Western places a high priority on cleanliness and guest service and we thank you for choosing to stay with us.

Google Translator; We spent a night at the inn comfort. The room was very clean and spacieuse.Le lovely staff. We had trouble with our rental car (tire exploded view) and we asked the desk person to help us by calling us to the rental agency. Angela was very helpful and very patient. We still appreciate. Nice place for a step toward Yellowstone. From Comfort Inn: Thank you LoLo for letting us know that Angela, one of our front desk staff was able to help you solve the car troubles so you could get you back to your vacation. I hope you had a wonderful time in Yellowstone, and if you do return to the west, we look forward to serving you again. I am going to use google translator and hope that our genuine thank you for taking the time to write us a note is not lost in translation! Merci LoLo pour nous faire savoir que Angela, un de nos collaborateurs de la réception était en mesure de vous aider à résoudre les problèmes de voiture, de sorte que vous pourriez-vous revenir à vos vacances. J'espère que vous avez eu un merveilleux séjour à Yellowstone, et si vous ne retournez à l'ouest, nous sommes impatients de vous servir à nouveau. Je vais utiliser google traducteur et espère que notre véritable merci d'avoir pris le temps de nous écrire une note ne soit pas perdu dans la traduction! We spent a night at the inn comfort. The room was very clean and spacieuse.Le lovely staff. We had trouble with our rental car (tire exploded view) and we asked the desk person to help us by calling us to the rental agency. Angela was very helpful and very patient. We still appreciate. Nice place for a step toward Yellowstone.