Best Western Plus Hotel Stadtpalais, Braunschweig

We accidently pulled into the garage for Best Western City Hotel. They let us into the garage and when we went to the reception they told us that we were at the wrong BW but since the other was closed they had changed our booking to the BW City Hotel. So it was fortunate that we went to the wrong parking garage. Not sure if we ended up paying for a room/hotel of lesser value. The City Hotel is smaller and was still relatively empty so it makes sense that they closed the larger hotel.

I stayed at the BW for three nights. The hotel is conveniently located on the southern end of the city centre, with lots of shops and restaurants close by. The rooms are well appointed, comfortable, spacious. You can tell from the bathroom that the building itself is a bit older that it appears at first, yet that is not an issue. The breakfast, as other mentioned already, is quite nice. Not too much but what they have is of really good quality. The hotel offers free entrance to a good gym a block away. nice extra.

Stayed a couple of nights while visiting the Christmas Market. I really liked this hotel from the moment I entered. It is furnished in period style fitting well with Braunscweig's Heritage listing. It's colourful, bright and tastefully decorated for the Christmas period. My single room was located on the ground floor, also tastefully decorated, decent size for a single, large bathroom, big TV screen on the wall, tea/coffee facilities, good sized safe, bathroom products, ok wifi in the room. It was comfortable and warm. My only problem was with it's actual location. Being close to the lift and rear car park entrance it was busy and easy to hear other guests in the hall. However, I had no problems sleeping (fortunately). Buffet breakfast was included in my package. The restaurant again in period style was nice and cozy. There was quite an extensive Continental display with a small selection of hot dishes. Everything I tried was tasty. Beware, the small stuffed red things are NOT cherry tomatoes, they are chilies! The staff were excellent and helpful. If you are arriving by train, the number 5 tram or 429 bus will deliver you close to the hotel. Would recommend this place. For anyone who is interested the Christmas Market is excellent, especially at night. Try to avoid weekends.

Hotel in the city center, good accomodation. In hotel s not a restaurant, only little bar, but breakfests are good. Only one bad thing - not too many parking places for guest cars. In hotel is smoking room, good airconditioned!

I stayed 2 months here with work. The rooms are a bit small for a 4 stars hotel and are not good isolated. You can simply hear everything in the hallway or the other people from other rooms speaking on their phone... I, by myself was also denounced that i listen music to loud... and i was listening Bob Marley at my laptop volume 20%.... They called me from reception and even came at my door to tell me to switch off the music. Besides the fact that this hotel is central, in my opinion it is simply a maximum 2,5-3 stars hotel. Not at all 4 as they write on towels and so on... The shower cabin is not good isolated and water gets everywhere even with doors closed. The internet connection is very slow (but i had worse, in other hotels in Braunschweig, so i think it is a general thing in Deutschland). The receptionists are almost all the same (example of good one is the man african-american - no i am not racist and I personally pay all the respect to him. he washes all the clothes and works a lot on all the shifts.). Everybody else are not so ok. Especially the blonde skinny lady with long nails and Botox and so on. The barbie does nothing all the time, on her shift she even disappears from reception from time to time for a long time... aaand lost a train connection to airport because of her (she put me to wait until she receives a mail from my company despite the fact that all the booking details were already confirmed and also the payment details....) The breakfast is ok. Just ok. not a huge variety. after a few days you get used to it and dislike it. But the ladies which serve you are very very kind and provide one of the best service here around. The hotel is central. But does not worth half the price you pay for one room.

A little bit stuck in the 80s (fornitures, moquette, hallways etc) First of all we found a copy of the BIBLE next to the bed.. and guys: we are in 2018. Really? Our floor/room had a really strong smell of smoke and that's not good in 2018. The staff was really kind. Breakfast was okay, nothing special: I'd suggest to improve the salty-part serving good ham, good cheese and not the super market-version.

Stayed one night for a short weekendbreak. Citycenter is within 5 minute walk, as most touristlocations, and tramstation is accros the street. There is free parking but places are restricted. Staff was friendly and efficiënt. Room was spacious and with everything you need, including coffee and tea, but no fridge. Had the room accros the stairs, so in the evening you might hear a guest arrive but at night its quiet; slept perfectly. Also the street outside is quiet. Bathroom was ok, but could use a little upgrading. Space was perfect. Free WiFi thru the whole building was stable and fast. The rewardsmember give aways were highly appriciated. The breakfastbuffet in the morning was perfect with lots of different options, there is something for everyone. The offerde fish-items reminded me of the noerwegian breakfastbuffets and were very tasty. For a visit to Braunschweig, business or vacation, I would surely recommend this hotel

We stayed there during AgriTechnica, a huge tradeshow in Hannover. The room prices in yhe whole region goes way up ay that time. We paid 190€ per night. It should be 70-80€ compared to our hotels elsewhere in Germany. Room was clean. Parking was free. Breakfast was included and ok - except for all the fruitflies. It was simple to get to the train station -10 minute 2.50 euro tram ride.

I stayed for 5 days. The 'free' wifi was completely down the first two days. The rest of the days it was on on and off. Gym was out-of-order. How can a gym be out-of-order??? Front door needed maitenance. Staff needed to open the door manually. Breakfast: ok, but they missed the concept of cold drinks. The juice was 22 degrees (celcius). Bacon was boiled instead of fried. The room was nice. Strange sounds from the AC though. Conclusion: Book another hotel.

, Inhaber at Best Western Plus Hotel Stadtpalais, responded to this review
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Leider sehen Sie uns hier etwas Verwundert, da weder unser WLAN down war (Wir haben hierzu extra noch einmal heute Morgen mit unserem Anbieter gesprochen, der uns nach Prüfung bestätigt hat, das es KEINERLEI Ausfälle in unserem WLAN Netzwerk gab), noch war unsere Eingangstür defekt (Manuell könnten unsere Mitarbeiter eine 3x5m große Tür auch nicht öffnen) Zudem haben wir kein Gym im Haus, welches somit auch nicht out of order sein konnte. Wir arbeiten hier mit einer externen Fitness-Kette zusammen, wo unsere Gäste kostenfrei 7 Tage die Woche trainieren können. Auch hier haben wir uns erkundigt und das Studio war zu keiner Zeit geschlossen. Eventuell liegt hier eine Verwechslung der Hotels vor? In Braunschweig gibt es ja mittlerweile 4 Best Western Häuser. Wir würden uns freuen Sie bei uns begrüßen zu dürfen um Sie von uns überzeugen zu können. Sollten Sie Fragen haben, so stehe ich Ihnen jederzeit gerne zur Verfügung. Mit allerBESTen Grüßen Wieslaw Puzia Inhaber / Direktor Best Western Plus Hotel StadtPalais

My friend and I stayed only 1 night in this hotel, but it was very enjoyable. We arrived at night and the hotel is on a corner.The office attendant came out and parked the car for us! The beer was good and the bar was full of friendly people. The room was dated, but clean, and the next morning breakfast was good.