Best Western Plus Hotel Executive Residency Nashville Antioch, Antioch

Request room on front of the building. Train track in rear but not to annoying to complain. Rooms are very nice this is a new property very well maintained. Staff was excellent. The lady working at the front desk on the 3rd shift was very helpful. Our 3rd time staying at this property. Great at Stay!

Chuck Beamon, General Manager at Best Western Plus Executive Residency Nashville Antioch, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon for your 4th stay!

The hotel is new. The Tom's are huge, and the breakfast is amazing. The fitness center and pool are both nice as well. The staff was super friendly; they checked me in quick. The hotel was very clean and sit off the interstate for easy access. Overall outstanding stay.

This hotel stands by itself on a frontage-type road, sandwiched between a rushing freeway in front and railroad tracks in back. Nothing's close by. The pool was closed and they had no license for the lounge which is supposed to vend beer and wine. I woke once hearing train noise at night, and doors slammed loudly throughout our stay. Why then did we like it so much? -- The modern-style room was gleaming clean, especially the shining, perfectly tiled bath. In the evening, the stylish lobby transformed into a busy, lively social scene. We got into conversation with other guests, while a computer alcove drew in the teens and the Final Four played on TV. The breakfast: there's a large open area with many seating spaces, again very stylish. Food choices were very good, including French toast sticks, a waffle iron that made four small waffles simultaneously, sausage gravy and biscuits as well as eggs, yogurt, juice, fruit, etc. (The bad machine coffee, however, must be improved immediately.) The location: the adjacent Bell Road crawls endlessly through suburbs, but jumping on the freeway took us downtown quickly, in about 10 minutes. Conclusion: a surprisingly fun stay.

I do believe this is one of the best hotels in the area! Staff was very nice and friendly. Rooms were clean as it is a new hotel. The pool was closed due to maintenance otherwise we would have stayed longer! Breakfast was good for a hotel breakfast also!

The hotel is nice and clean. The pool was not working. The breakfast was pretty good. The room was good with nice amenities. My problem was that multiple cars got broken into during my stay (mine included). The crooks broke out my driver's window. I ended up having to drive back to Atlanta in the cold. The hotel staff was nice, but I feel like I paid to have my car broken into. I found out later that the hotel has had similar incidents in the past yet they did not increase their security.

**Location, location, location.** This is a long review but might be worth your time. So first of all, I travel to Nashville all the time. Typically I only stay in business class style hotels but recently I stayed in BW on a family vacation and had a really good experience so I decided to stay at this new(er) Antioch BW Plus. I checked in on 3/23/22 at about noon. My plans were to check out on 3/27. As soon as I arrived I noticed an Auto Glass company repairing a customers vehicle that had been broken into earlier that night. Thinking right away, this was a bad sign, I still decided to check in thinking, well, what's the chances vandals would hit this place again so soon! Anyhow, when I walked in I had to wait at the desk for 20 mins (nobody was there) but finally the frontdesk guy came out from the back with a law enforcement officer (that we're reviewing the video camera footage I was told later). The front desk clerk was nice and quick at checking me in. He didn't try to hide the fact that several customers got broken into that night but he said they had really good video of it. That was cool I thought… So the hotel was great, like brand new almost. Everything new and clean. Really good hot breakfast, rooms had nearly everything a traveler would need (fridge with separate freezer, stove top, microwave, sink, all the dishes and utensils, everything). Beds were comfortable and it was just a well thought out room. It was very close to I-24 so some might find it a bit too loud with highway noise but actually for me it made me sleep better (ambient sound type thing). So all good the 1st night I was there but at 4:12am on the 2nd night I was awaken with gunshots so loud I thought it was shot in the next room from me. After taking cover on the floor, I then heard tires squealing out front and realize whatever was happening was going on outside in the front parking lot. After a few minutes I get outside to find out that numerous car windows were smashed out and gun shell casings were everywhere. Luckily my vehicle was fine. Apparently moments before the gunfire, another BW guest heard a car alarm going off, went outside and confronted the punks who were doing it. He claimed to me they shot at him so then he decided to get in his car and chase after them even claiming he “ran over” one of the suspects who shot at him!!! Here was the biggest problem, not necessarily BW or their staff fault, but it took Metro Nashville PD over two hours to show up! That's after several calls to the them. That's after telling the police that 11 cars were broken into, and that supposedly one of the BW guest/victims ran over one of the suspects and there were gun shell casings, and other evidence all in the front parking lot!!! Two hour response time when likely we had a fairly significant criminal event that occurred there! So, nice hotel and I might add, really good lighting outside in the parking lot, but you may want to think Twice before considering this hotel for your safety! Darn shame because I really liked this hotel and would have definitely came back if it wasn't for this incident. I checked out early right away after speaking with the cop. Btw BW Plus staff/managers, my last name is different than what shows on Google. But I was in room 407 if you want to know. Also, after reading other very recent reviews I have more concerns with security at this hotel. After I checked in, I remembered the front desk guy telling me they had 24 hr armed security there now due to recent break-in's so that was another reason I decided to stay there. Reading a Mgr response to a customer survey below that recently got their car broken into he too mentioned the 24 he security but said the Security company had a scheduling error on that particular night and wasn't there…. Well there WAS Not any security again on this event so what's going on with your security BW? You seriously need to look into hiring only Offduty police officers!

This place is not much more than a polished turd. We stayed here because it was close enough to Nashville and was not unreasonable. Well I called the BW call center and they said nothing out of the ordinary about it. This place is very thought to get into and the road into it I not convenient at all. I checked in and they tell me the pool heater is broken but the kids could swim. The water was 40degrees o and the staff told me it was broken for weeks! Finally the one night there were 19 cars broken into and we found out that it had happen before a few times. Nobody said nothing!!! Finally we're we're having breakfast and we are finding spoiled food and the management just lies about it. The kitchen manager must be blind because we saw from inside the case.

Chuck Beamon, General Manager at Best Western Plus Executive Residency Antioch Inn, responded to this review
On behalf of our team here at Best Western Nashville Antioch, I would like to apologize for failing to exceed your expectations regarding our pool. It is very cool that your daughter swims competitively! We deeply apologize for not meeting your needs. We make it our duty to ensure all guests are happy throughout their stay. Unfortunately, our motor broke, and we need a replacement part. Due to situations surrounding COVID, the part we need is on backorder. We eagerly await the arrival of this broken part so that our motor can be fixed, and our pool can be available to guests again. We hate that break-ins occured during your stay. However, we thought we had prevented the issue because we hired a security company. Unfortunately, the company made a staffing error, and we later found out that no security guard was on the premises that night. Please be assured that we do have armed security at our location. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chuck Beamon General Manager Best Western Plus Executive Residency Antioch Inn

Car windows being smashed and broken into. Woke up at 0500 and most likely scared them off but they had already gotten into several vehicles. We were lucky they didn't get to ours yet. Safe was broken. Pool heater broken so kids could not swim. Very then walls and noisy neighbors. Unsafe and will not stay again. One good thing is the front desk employee (Andy?) was fabulous!! (Worked at 0600) She deserves a raise!!

Chuck Beamon, General Manager at Best Western Plus Executive Residency Antioch Inn, responded to this review
On behalf of our entire team, I would like to apologize for the break-ins that occurred during your stay. We are heartbroken that something as horrible as this occurred at our beautiful hotel. We take great pride in making sure we take care of our guests in any and every situation. We would like to let you know that we did everything in our power to prevent this. We did hire security, but unfortunately, the company made a staffing error, and we later found out that no security guard was on the premises that night. Please be assured that we do have armed security at our location. Furthermore, we are deeply regretful for this tragedy that has been terrorizing the Nashville Antioch area, and we wish you had not been the victim of such heinous acts. We also apologize for failing to exceed your expectations regarding our pool. We deeply apologize for not meeting your needs. We make it our duty to ensure all guests are happy throughout their stay. Unfortunately, our motor broke, and we need a replacement part. Due to situations surrounding COVID, the part we need is on backorder. We eagerly await the arrival of this broken part so that our motor can be fixed, and our pool can be available to guests again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chuck Beamon General Manager Best Western Plus Executive Residency Antioch Inn

This was our first time staying here. During our stay, our vehicle was involved in a hit and run, then days later our vehicle was vandalized in the string of vandalized vehicles. To soften the blows we were told, the camera doesn't record all angles and the property isn't responsible for damages.

Chuck Beamon, General Manager at Best Western Plus Executive Residency Antioch Inn, responded to this review
On behalf of our entire team, I would like to apologize for the break-ins that occurred during your stay. We are heartbroken that something as horrible as this occurred at our beautiful hotel. We take great pride in making sure we take care of our guests in any and every situation. We would like to let you know that we did everything in our power to prevent this. We did hire security, but unfortunately, the company made a staffing error, and we later found out that no security guard was on the premises that night. Please be assured that we do have armed security at our location. Furthermore, we are deeply regretful for this tragedy that has been terrorizing the Nashville Antioch area, and we wish you had not been the victim of such heinous acts. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chuck Beamon General Manager Best Western Plus Executive Residency Antioch Inn

We stayed at this hotel and the staff, property, rooms and breakfast are great- the only downside was that almost every single guest woke up to broken car windows and things missing. We then found out the same thing happened multiple times in the last few weeks and the hotel has done nothing to increase security or at the very least warn guests which is negligent at best when it's happened so frequently.

Chuck Beamon, General Manager at Best Western Plus Executive Residency Antioch Inn, responded to this review
On behalf of our entire team, I would like to apologize for the break-ins that occurred during your stay. We are heartbroken that something as horrible as this occurred at our beautiful hotel. We take great pride in making sure we take care of our guests in any and every situation. We would like to let you know that we did everything in our power to prevent this. We did hire security, but unfortunately, the company made a staffing error, and we later found out that no security guard was on the premises that night. Please be assured that we do have armed security at our location. Furthermore, we are deeply regretful for this tragedy that has been terrorizing the Nashville Antioch area, and we wish you had not been the victim of such heinous acts. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chuck Beamon General Manager Best Western Plus Executive Residency Antioch Inn