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Best Western Hotel Brentwood, Brentwood

5581 Franklin Pike Circle, 37027-4363, Brentwood, United States - Voir sur une carte
Best Western Brentwood - Façade Best Western Brentwood est idéalement situé dans le centre de Brentwood. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au Best Western Brentwood !En séjournant à Brentwood, vous bénéficierez d'un accès très pratique à Nashville, à seulement 11 kilomètres, qui offre une vie nocturne intense et parmi les meilleures animations musicales du monde. Si vous cherchez un hôtel à Brentwood offrant une hospitalité typique du Sud des États-Unis, ne cherchez plus. Une situation pratique, un personnel amical et Internet haut débit gratuit vous aideront à vous sentir comme à la maison. Brentwood, Tennessee est à courte distance en voiture de Nashville, et offre tout le charme du sud que vous cherchez tout en étant proche de la grande ville. The Shoppes at Brentwood Hills attire de nombreux visiteurs qui séjournent dans notre hôtel de Brentwood. Le stade Bridgestone Arena, le stade Titans et Grand Ole Opry sont également des attractions populaires à ne pas manquer, et notre hôtel de Brentwood, Tennessee s'engage à vous offrir un séjour le plus agréable possible. De l'accueil chaleureux aux chambres spacieuses en passant par la literie de luxe, vous serez certain d'être traité comme un membre de la famille. Nous sommes situés à côté de The Shoppes at Brentwood Hills, et à courte distance du centre commercial 100 Oaks, de la galerie marchande Opry Mills et des jardins botaniques de Cheekwood. Le shopping est peut-être votre sport favori. Sinon, la nature autour de cet hôtel de Brentwood vous attend pour de nombreuses aventures. Vous pouvez aussi choisir de passer une journée au Musée des sciences de Cumberland. Le zoo de Nashville est incontournable, en particulier pour les familles. Avec notre parking gratuit et notre excellente situation, notre hôtel de Brentwood est le choix idéal. De nombreux voyageurs d'affaires, étudiants et professeurs choisissent également notre hôtel de Brentwood. Les universités de Belmont et David Lipscomb sont proches, et les employés de l'hôpital Life Point, Hexagon Metrology et Advanced Composite sont proches de notre hôtel. La Convention baptiste du Tennessee est un autre événement important dans la région, et nous sommes heureux d'accueillir des participants de tous horizons. Réservez une chambre calme au Best Western Brentwood dès aujourd'hui et commencez à préparer des vacances inoubliables ! Passez un excellent séjour !

Best Western

Hotel Brentwood

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 463 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Not ADA complliant."

User 13/08/2019

Difficult to navigate all steps at my age and disability. Not ADA compliant. It appears to be that this place used to be apartments. We got a free upgrade (or so he said) but it used to be an apaartment.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Lillian, Thank you for sharing your valuable feedback. We apologize for the issues you encountered during your stay. You were given a free upgrade to a suite room which was on the bottom floor but unfortunately there are few steps to get into the building. Once again I truly apologize for the situation. Best Regards. Gabriel Reubens GM

"Great service"

User 05/08/2019

The desk clerks are top shelf. The lobby and breakfast nook area is clean and updated. The properties exterior is very nice looking and is unique in the hotel business. Have stayed on 2 different occasions in 2 different buildings. We find it a nice location This is a decent establishment. Not a high ranking, clean room place. The rooms are large and nicely appointed. All could use a deep cleaning with some tlc. Maybe someone's Mother-in-law could be hired to white glove the buildings...

"Refuses to pay damages after fire"

User 12/07/2019

My husband and I traveled to Nashville to attend a wedding. We stayed at the Best Western the night of May 10. There was a fire in the middle of the night. Our belongings sustained damage from the smoke and the efforts of the fire fighters. We have been attempting for 2 months to make a claim with the insurance company to reimburse us for our losses. We have contacted Gabriel Reubens (the General Manager) on numerous occasions. Although at first he said we would be compensated, we have not received any reimbursement and now he will not return our phone calls or emails. I would stay away from this hotel as I believe the owner and management are dishonest.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Mrs. Lee anne fein thank you for your review I can understand your concern and frustration. As per my conversation with your husband I have updated him on the issue as we are also still waiting on the insurance company I am truly sorry for the inconvenience and will update him again next week about the situation. If you have any future concerns please do not hesitate to contact me. Once again my apologize and thank you for your review. Best Regards, Gabriel Reubens

"Way overpriced for a property that needs a complete renovation."

cdrake3460, USA 07/07/2019

Way overpriced for a property that needs a complete renovation. It's a Best Western and NOT a Best Western PLUS. $137 a night was a complete rip-off. Rooms, halls and stairs cases were shouting for an upgrade. Horrible carpet and walls. The breakfast was typical BW breakfast buffet, nothing special. We opted for the Waffle House next door, and that was disappointing as well. We couldn't win in Brentwood. We won't stay here again. You guys ought to be ashamed for running a hotel like this and charging such high rates.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards

"Great location at an affordable price"

Lori Q, Collinwood, United States 06/07/2019

Great place to stay in Nashvlle. Safe and close to everything! Staff is extremely friendly and go out of their way to ensure you have a pleasant stay. When staying in Nashville you won't find a better place at a better price. Located across the street from restaurants and shopping.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Lori, Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business!

"Not as pictured-under construction"

User 05/07/2019

May be ok after renovated, needed upgrades in almost every area (rrom had peeling paint, outside looked run donw, carpet needed to be cleaned, a/c made a noise all night). Positives: employees were super nice and tried to make the stay more enjoyable.

"Dismal conditions, no resolution"

User 02/07/2019

My 2nd night, the fire alarm went off quite a few times from midnight until 6am due to a water main break. No one in the hotel staff knew how to manage it. Another guest, an off-duty fireman, attempted to help but the employees had no access to any tools other than a wrench. I requested a refund for that night of my 5-night stay. I was refused. The manager has still not called me to resolve the situation. I was upgraded to a suite on check-in. However, the room, though large, was shabby and dirty. The carpeting was so grimy I used socks that turned black. I threw them away. The window sheers had long rips and the patio door was painted shut. The lock on the room door handle did work, but the security lock was missing. The microwave was dirty, the cupboards and drawers of vanity and sink areas were sealed shut, but not washed clean. The bedroom door was broken, though it did close. There's a long flight of stairs, no lift, to room 404. Those stairs are shabby & filthy. The security door to enter the building does not remain closed. Extremely disappointed in the lack of cleanliness and the fact that no one has resolved the problem of no sleep the night of the alarms. I appreciated the breakfast having eggs & cheerios for gluten-free.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Guest, I would like to sincerely apologize for this situation. I also understand your concern. We have fix the fire alarm situation the alarm went off due to a water pipe got busted. This is not a normal occurrence and we have been made aware. I understand how you feel unsafe but I assure you we take all guest safety 100%. I would also like to inform you that there were no casualty during this incident and that is what matters to us the more than the damage to the property. Your valuable comments will be shared with the appropriate individuals to let them review the concerns you mentioned. I also would like to add that I was working the morning the fire alarm went off If you would have talked to me I would have taken care of your concern. I would like if you would give our hotel a second chance at your leisure. Again, I do apologize for this situation and the feeling that you currently have. Thank you


User 28/06/2019

We only stayed one night. We arrived and had to wait ten minutes to check in because the front desk girl was on a break. The room had mold spots in the bathroom and the whole thing felt dirty. The rooms are in old buildings and there wasn't an elevator in the building we stayed in. The room was large. It was a suite with a full living room area, kitchenette, and a separate bedroom. The closet was very large with plenty of room to hang clothes or store luggage. The light in the refrigerator was burned out. There were TV's in the living room and bedroom. It smelled like the stuff they put down when someone pukes on a school bus. I don't have very many good things to say. It all felt very dirty and in disrepair. The carpet and tile was all dingy. The carpet on the stairs leading up to our room was just laid on the stairs and was unfinished. The ice and vending machines weren't in the building we stayed in. I would have had to go across the parking lot to get those things and it was raining. It wasn't a pleasant stay. We won't be returning.

Gabriel R, Manager at Best Western Brentwood, responded to this review
Dear Traveller4281 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best Wishes


aplank2017, El Dorado Hills, California 19/06/2019

This was the worst room I've ever stayed in. The outside looks great, but our room was like a dungeon with the glass doors covered on the outside with dark boards or a tarp perhaps. There was no sound on the tv and electrical cords running from the fake fireplace across the floor. The bedroom had no pictures, just holes where they once where. The window coverings were a combo of broken metal blinds and black out shades. A water line ran through the closet. The closet was made up of shelves that were just raw plywood. The hallway smelled of sewage, but I was told that was because we were right next to the restrooms. Ummm, shouldn't smell. While all other outside doors required key access, ours had the handle and lock removed allowing anyone to call me or go as they pleased. Perhaps to use the restroom. Gabriel saw nothing wrong with any of the his and stated we should have said something earlier. Actually we did, but no one seemed to care and still didn't.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
This was a very disappointing review of our hotel, and one that we will take very seriously. I will most certainly look into each of the points that you have made, and make sure that our management team takes steps to correct these issues. We do appreciate your comments, and will use this as an opportunity to improve our services and our facility. Best Regards,

"Best Western Brentwood, Tennessee"

Sammy G, Jasper, Alabama 05/06/2019

This hotel is a great place to stay when staying in the Nashville, Tennessee area. It is just south of Nashville and is a 15 minute drive to downtown Nashville (Broadway Ave., Ryman Auditorium, Bridgestone Arena). The staff is courteous and friendly. Gabriel, the hotel manger, is a pleasure to work with. He is very professional and courteous. The room - a suite with (2) queen beds - was clean and the beds were so-o-o-o-o comfortable. I would highly recommend staying here when in Nashville.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Sammy Gann, Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support, and we appreciate that. I am so glad to hear that you enjoyed your stay with us! It was a pleasure meeting you. We hope to see you back in the near future and again thank you for your feedback. Sincerely,

"It's a “No” for me."

User 02/06/2019

It looks like a quaint place to stay. However, they really need to work on the cleanliness of the rooms. The room I got felt musty and needed a real good deep clean. Upon pulling back the covers I discovered a large, segmented bug leg. I should have taken a picture but I was too grossed out and exhausted after driving for 7 hours straight to get there. Very disappointed. These rooms need a really good cleaning and maybe some updates. The curtains were heavy and you could feel the dust and grime caked into the fabric when I went to close them. Gross. I also felt very unsafe when there were two randomly locked door in my room that I couldn't enter. It makes it creepy like someone could be hiding in there. Would not recommend. Pay a bit more and stay at a nicer hotel! I am giving two stars only because the check in girl was super nice and helpful.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for taking the time to provide feedback regarding your stay, as it is very important to us. Please accept my sincerest apologies for the conditions of your room during your stay. None of the issues that you experienced are acceptable, and not indicative of the kind of guest experience that we wish to provide here at our hotel. Please know that we will make great efforts to correct these items. Once again, we are sorry that we did not meet your expectations in the case,If you have any future questions please feel free to contact us.

"Did not honor displayed AARP discount rate"

User 20/05/2019

GM refused to honor the 15% AARP discount rate displayed on the TV at the front desk. His first question was to check the expiration date of the AARP card, as if he were looking for a reason not to honor it. He then went on to say that the reservation had to have been made through Best Western and that it only applied to participating hotels and his hotel does not participate. If you aren't going to honor the 15% discount, you shouldn't have it playing on a TV at the front desk. NOT THE PLACE FOR MY FELLOW SENIOR TRAVELERS!!! The common areas of the hotel (hallways and stairwells) were very hot and there was no elevator, so we had to haul everything up the hot stairwell.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Thank you once again for you review and rating.

"Fire in the middle of the night"

User 16/05/2019

The building caught fire in the middle of the night. We help get people out of there rooms. We were promised to be compensated and we were not. It took a long time before the fire trucks showed up. They never thanked us for getting people down from the second story.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for the review. I would like to take the time and say Thank you very much for all the assistance that was giving with getting the guests out in a safe manner. I also would like to let you know that all the guest in the building pertaining to the fire we compensated and you should see that on your billing statement as well. If you have any other questions or concerns please feel free to contact the hotel directly. Once again, thank you for all your assistance and bringing this to our attention.

"Good choice, great location."

Giulio70, Bologna, Italy 13/05/2019

My wife and I stayed here for 4 nights and everything was perfect, the room was clean and so was the toilet.The property is well kept. They have large space of free parking around the propriety and a good quality wifi. We've asked for an upper floor and they told us that there is no elevator but we prefer a quiet upper floor room, so they gave us a beautiful upper floor room. The hotel is 10/15 minutes from downtown Nashville and 10 minute from Franklin in a very clever location. Really a great experience, for sure I'll come back.

"nice beds, meh for the rest"

cepacol, Toronto, Canada 04/05/2019

booked the hotel bc it had 2 king beds in the room, but the rest of the hotel was bad, shower was terrible (pressure and temp), dirty in the halls, same garbage on the floor for 3 days and breakfast was the same each day when i told the front desk of the shower problem they didn't even seem to care I would pass on this hotel

"Great location cozy hotel"

FundaJune232016, United States 03/05/2019

We loved our stay at this hotel , close to shopping centers , Target , Waffle House is right next door . Cozy hotel , very clean , delicious breakfast is included . Loved the pancake machine , I wish I had one at home . Very professional great service by Gabriel ! Thank you for making our small get away a wonderful experience. I will stay at this hotel again. 10-15 min uber ride to downtown Nashville and Franklin . Definitely recommend this hotel !

"Small bumps but overall good"

Joan H, Kilmarnock, Virginia 29/04/2019

Toilet flush arm broke and was not repaired until 2nd reqest, the next afternoon. Towel replacement uneven. Carpeted stairs needed daily vacuuming but were not. Otherwise very nice stay, quiet, great location.

"Average at best"

bikynmike, Bloomington, Illinois 12/04/2019

We have stayed here before traveling to and from the Gulf Coast. In the past, I don't think we have had any is one of those "good for one night" type of properties. On our most recent stay, I was disappointed with the entry and hallway by our had not been vacuumed or cleaned for some time...also, the exterior door could be left open without much effort. Our room had plenty of room ... not much in the way of furniture..the biggest problem was either a musty smell or animal dander in the eyes are very sensitive to this and they itched for a day after we left. On the positive side, Monica checked us in and made friends with my granddaughter...which, of course, counts big time. Also, the bed and mattress were super of the most comfortable hotel mattresses I have ever slept on! So, all in all...not a bad night's stay and saved some $$ compared to the big name brands closeby ... just wish they would clean the place up and air out the rooms.


User 08/04/2019

The hotel was wonderful! VERY roomy and had space for privacy. Monica and Sandy were WONDERFUL -- very accommodating - never once did they remove their smiles! We will definitely stay here again when in that area again! I have been in customer service all of my life and I find that this hotel went OVER AND BEYOND in every aspect of customer service! Can't say enough good about them!

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you very much for your positive review of our property. Our staff will go the extra mile each and every day in order to make our guests feel welcome. We appreciate your comments, and most importantly, we value your business! Best Regards,

"Heat did not work"

nms781914, Atlanta, Georgia 06/04/2019

Heat did not work. Smelled like smoke and mildew. Outdated. Nobody fixed the heat. Nobody moved me to another room or offered to give me a credit for the bad stay. Breakfast was decent. Served from six til nine.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
We apologize that our service did not satisfy your expectations. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, we are glad to inform you that we are under process of renovating our property like we had just finished our lobby and breakfast area. We hope you will come back and see us again.

"Better than expected "

jcf1010, Portsmouth, New Hampshire 31/03/2019

Room was clean, bed and pillows were comfortable. Shower pressure was great! Kind of surprised that fridge and microwave were located in bathroom v gross. They could have just as easily been in the closet. Limited parking. Breakfast was good.


User 30/03/2019

DO NOT STAY HERE. The room was disgusting, had to leave before we planned to. Mold in the bathroom. Breakfast was disgusting. We stayed here, outside of downtown to save a few dollars, it was not worth it. We spent the money the next night at a nice and clean hotel.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-373-8585. Sincerely,

"Comfortable beds but the hotel needs maintenance"

User 30/03/2019

The hotel staff was friendly, the beds were very comfortable, our shower water did get very hot at times, our toilet had a very weak flush. The shower had some mold but, the curtain was clean. The outside door downstairs was broke & didn't lock or stay closed, (These same complaints are also made by other guests) The staff was nice. Our second room smelled from air freshener so they gave us a fan. The temperature of our room was nice. The building is very pretty. Breakfast was your standard hotel free breakfast with a nice variety.

"Average hotle for average price"

751MicheleH, Wilmington, Delaware 29/03/2019

The bed was comfortable, the room was spacious and the hotel is conveniently located. However, halls and stairs were dirty/never vacuumed; exterior doors didn't function properly. Right next to a highway and train tracks, so there is a lot of noise. Also, no elevator -- only stairs so had to lug heavy belongings up a steep flight.

"Comfortable beds and pillows"

Y4823QFLisab, woodstock 29/03/2019

Our second room smelled very strong from airfreshner, hotel gave us a fan to air it out, beds and pillows were very comfortable in both rooms, , 2nd room air/heat was hard to get it to hold temperature, our toliet had a very slow/weak flush, rooms were clean just some mildew on our shower walls, We wouid consider staying here again . Roooms couild use a little updating with new cabinets.and carpet. Otherwise they were nice.

"Nice Hotel "

User 23/03/2019

Booked this hotel for our return trip from Gulf Shores. Kind of cool the way its layed out. 4 buildings instead of 4 floors. The room was clean, bed was nice if you like firm mattresses. The couch was comfy to sit on. Hotel desk staff were both very nice on check in and check out. We didn't interact with anyone else there. We didn't get up in time for breakfast which ends at 9, I really think hotels should have breakfast till 11. Nice hot shower with good water pressure. The fridge and microwave were in the bathroom which seems odd to me but oh well. The fridge was big for a hotel fridge. Enough room for us to freeze our Chinese take out leftovers. If you stay here order Chinese from No 1 Chinese and have door dash deliver it. As sketchy as No 1 Chinese sounds, it was as good as the reviews say it is.

"Best Stay at Best Western"

User 08/03/2019

I have stayed at a Best Western a couple of times within the past 6 months and both stays were extremely nice and comfortable. When I travel I like nice and Best Western did not let me down! I usually stay at a competitor but because of BW rates I thought I would give it a try! Think I've found a new favorite place to stay while i'm away from home!!

"Pleasantly surprised"

Pizzalover245, Asheville, North Carolina 08/03/2019

I stayed at this hotel one night after taking some students to the airport. There is a non interstate route from the airport. The location is great. There is a Panera Bread and Target across the street and a Waffle House next door. The neighborhood of Brentwood seems safe. I received an upgraded suite which was very spacious. It has a living room with a fireplace. The balcony was locked which was disappointing but did allow for more natural light. The breakfast was typical. There were large televisions in room and separate living room and beds were comfortable. I would definitely stay again.

"Great location at an affordable price"

Lori Q, Collinwood, United States 26/02/2019

Very clean rooms and an exttremely friendly staff. You definitely get that southern hospitality at this location. Would recommend for a safe, friendly, affordable place to stay while visiting Nashville.

"happy stay"

Cruiser04956402684, Milton, Florida 17/02/2019

a wonder and very helpful hotel to stay at. the staff was excellent. they held our room for us and let us remain an extra night due to car problems we during our trip to the hotel. all people were very nice to us as strangers in the area. we really enjoyed our stay.

"Nice Stay But Had Concern"

travelbugIowa, Iowa 08/01/2019

My wife and I stayed one night at the Best Western Brentwood. The hotel is older but has what it looks like recent updates. Hotel was located close to eating places and a strip mall. We did not use any of the other hotel facilities other than we ate the breakfast that was included. Breakfast was good and there were many choices both hot and cold. Now for my concern. We needed to plug in a C-Pap machine near one of the beds. The only outlet close was already being used. I pulled the mattress back on both beds to find an outlet behind each mattress. The problem was neither outlet had a cover plate. I see that as an electrical hazard and something that needs correcting. The cover plates cost about .70 cents each and I assume was an oversight when the room was renovated? I notified the front desk upon checking out and I was assured the problem would be addressed. I have attached a picture.

"Quick trip to Nashville"

User 01/01/2019

This was a last minute trip, got an excellent rate, especially being a holiday, I was expecting a regular room.... it was a 2 room suite. Very clean and super nice! Breakfast was very good too! Will DEFINITELY be staying there again on our next trip up.

"Rude check-in and old building "

User 10/12/2018

We couldn't even get into our room without a huge group of men shuffling behind and beside us like we are in the steerage level of the titanic. Gross clientele. This place is just filled to the brim with dudes. Old building with tight parking lot on a hill. Not wheelchair accessible. Terrible check in. Neither of the two employees at the desk acknowledged me upon arrival. The hallways are tight and there are tons of people talking loudly in the hallway. I would not stay here again. And after a few other bad experiences with best western recently I will reconsider staying with this brand all together in the future. You guys just lost a loyal customer that has used you for years.

Gabriel R, Manager at Best Western Brentwood, responded to this review
4. Dear Guest, Thank you for your feedback. We appreciate that you have taken the time to outline your concerns, and we will definitely look for ways in which to improve. We would also like to mention that we value your business, and our goal is to establish all of our guests as "return customers". I would be interested in speaking with you directly, on your next trip to Nashville, or you may contact me at the phone number below. Once again, thank you for staying with us, and we hope to see you again soon. Best regards, Gabriel Reubens, GM 6153738585

"2 day stop in Nashville"

User 09/12/2018

Great rate for the area. Hotel was clean and staff were very warm and welcoming. Just outside of downtown Nashville. Within 15 minutes of the majority of the sights and attractions in the area. Only “complaint” would be have the breakfast stay open till 10 vs 9 for us night owls that like to sleep in. Would defiantly stay again.

"Great Place to Stay"

User 12/11/2018

We stayed here before a Titans game. The location was very convenient to downtown. The buildings are nice inside and out. The rooms are spacious and well kept. The breakfast area was very modern and offered a great selection of hot foods. I would highly recommend this location for your stay in Nashville. The only difficult thing about this location is accessing it after you have exited from interstate 65 south. When the traffic is heavy, you have to cut across several lanes in a short span in order to turn into the road where the property is located.

"Great stay"

MEEMEEnPapa, Olney, Illinois 08/11/2018

Beautiful place. Clean comfortable beds, rooms are nice size. Great price. Friendly helpful staff. Good breakfast selection. Rooms have fridge and microwave. Free parking. Close to shopping and restaurants.

"Great Stay"

User 06/11/2018

We loved our stay - perfect location outside of Nashville. Uber pricing wasn't bad to and from Nashville. Everything we needed was near our hotel - area was nice. Hotel staff was friendly. Comfy and clean room.

"Pleasantly surprised!"

soccermama1976, East Concord, New York 03/11/2018

Booked this place very last second as we drive down to the area for a funeral. We didn't check in until 230 am and were exhausted after driving all day. The woman at the desk (Becky) was SO friendly, and even upgraded us to a suite. She was incredibly nice. The room itself was spacious, clean and just what we needed. Beds were comfy, two sinks, it was great. The breakfast was also very good. And for the price, it was a bargain. Would definitely recommend.

"very nice accomadations"

User 01/11/2018

Our stay was very nice. The room was very clean, comfortable, roomy. The staff was very friendly, kind, helpful.The only thing that we found a little challenging was the hot water lasted about 4-5 minutes with showers. Nothing we couldn't deal with but a little challenging to wash hair, body and shave

"Large room"

Rob27_11, Kalgoorlie-Boulder, Australia 25/10/2018

Reception staff exceptional, knowledgable and very helpful. Room large, clean, but in dire need of update. Breakfast ok, hot and cold, but not enough seating, its not too good when you have to eat breakfast in the seating near the lobby on low lounge chairs. Just over the road from shopping area, lots of places to eat in that area. Good parking.

"I Do Not Recommend"

yanksdu, Brisbane, Australia 23/10/2018

I pre-paid for a room at BW for my adult son and his partner who flew in to Nashville to attend a family wedding in Brentwood. My husband and I were staying at another Brentwood hotel a few miles away. I was present at check-in, and I made a point to go into the room to see if it was adequate. All seemed okay. Not so! The room shared a wall with the GYM! The next morning, my son and his partner were awakened at 6 a.m. from the sound of someone exercising in the gym. They asked to be switched to another room and were told it was not possible because the hotel was fully booked. I had paid for and booked this room many many weeks prior to the stay. My son and his girlfriend bought earplugs from the Target nearby, but the next morning bright and early they were awakened by what they described as “Mr. Elephant” walking around the room above theirs. I assume there is NOT adequate noise insulation if you are on the bottom floor and guests are above you. Very, very disappointing. I deeply regret paying for their room at this hotel. Too bad I relied on earlier TripAdvisor reviews that did not warn of the above. WHO designs a gym next to a hotel room? I have never in all my travels heard or seen such a thing!

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-373-8585. Sincerely,

"Virus pit"

User 20/10/2018

Speedy check-in, the lady at the front desk was superb, thats where the good ends. Room 101 The tub surround was loaded with mold, to which we were told it was not mold. I took quite a few pictures and a video of it. I wound up buying scrubbing bubbles mold spray at target to keep it in control. You be the judge. The floor was obvously not vacuumed during our stay as the same crushed whatever it was remained beside the bed and dresser from check in to check out. If you use the ice machine on the first floor, when the ice has melted over night look in the bottom of the water and try to identify the stuff at the bottom. For what you pay here, you can stay in the Tuscan tower at the Peppermill hotel in Reno, plus its almost 2 1/2 times larger.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for sharing your valuable feedback. We sincerely apologize for the issues you encountered during your stay your feedback has been shared with each hotel employees. We appreciate your business and thank you for staying with us for 5 nights. Once again, we are sorry that we did not meet your expectations, if you have any future questions please feel free to contact us.

"NO stairs, run down building"

User 10/10/2018

No stairs! If you have large bags get a lower level room. Building is tattered, carpets are dirty and rooms are just okay. Front lobby has been updated for show, breakfast room and breakfast were satisfactory once we got a staff member to help with all the appliances (auto pancake maker!) Building next door smelled very strong of pot, almost like they were growing it there! I've stayed exclusively at BW's for 20 years, this is NOT one of the better ones. Not a happy Gold Crown Member

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Jill, This was a very disappointing review of our hotel, and one that we will take very seriously. I will most certainly look into each of the points that you have made, and make sure that our management team is also aware of your review. We do appreciate your comments, and will use this as an opportunity to improve our services and our facility. Best Regards,

"Titan Up"

Paul B, Ogden, Utah 06/10/2018

The staff and facility were exceptional. The room was simply appointed and VERY clean. Housekeeping staff were efficient and courteous. Breakfast area was always clean with well prepared food items daily. Overall rating Fabulous. ONLY downside was inadequate parking area. The desk staff does its best to ensure that non-guests are removed as soon as possible but they can only do so much. OH, by the way; Titans beat Eagles!! TITAN UP!!!

"Nice location in Bentwood"

R Gregory H, Maryville, Tennessee 20/09/2018

This property is close to restaurants and shopping and yet still close to downtown Nashville. The hotel is well maintained for and is comfortable. I would stay here again if traveling in the area. Enjoy!

"Worst hotel ever!"

lisamathis01, Memphis, Tennessee 17/09/2018

There is no elevator, nor are there luggage carts. I had to carry luggage upstairs with no assistance, only to discover the air didn't work. It took hours to convince the desk clerk that the air didn't work and then we had to change rooms at 2am. This is absolutely RIDICULOUS.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Lisa, Thank you for your feedback. We truly appreciate all of the feed backs our guests gives us. We sincerely apologize we do not have an elevator but we always try to accommodate guest request and unfortunately your reservation did not mention any special request but we are glad and were able to manage to give you a bottom floor room due to a cancellation. As far as the air concerns we did come to your room and checked the air it was working fine but it takes some time to get to desired temperature, for your satisfaction we did change your room and later when we went to check A/c we found it was working perfectly fine and it also came to our attention that you had left all your belongings in the room and also got the keys for another room and had left the property to go some were which actually you occupied our two rooms but we are sorry for the inconvenience you had go through during your stay. Once again thank you very much for you feedback and we appreciate your business. If you have any future concerns please feel free to call us at 615-373-8585.

"Will definitely be returning"

luskc, McMinnville, Tennessee 11/09/2018

We go to the Tennessee State Fair every year for the hog show, and we will definitely be going back if the state fair returns next year. We have a family of 6, and the suite was almost perfect for us. We had to bring a portable bassinet for the youngest, and the other three shared a queen size bed. We were hoping that the sofa would be big enough for the oldest to sleep on it, but it's more like a loveseat than a couch. Overall, we loved this suite. The beds were comfortable, and having a door that closes between the bedroom and living room was great! A rare luxury for a great price!! And breakfast was great too!

"Near Interstate on ramp & railroad track"

MBY31, Birmingham, Alabama 04/09/2018

There is not a lot of places to park. You are in a different building than where you check in. You have to climb steps due to no elevator, You are almost under the I-65 on ramp going to Nashville and the railroad tracks are are less than 1/8 mile away. Both of which you can hear all night long.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Guest, We are so sorry that you did not enjoy your stay with us. We take all comments and feedback very seriously, as we want all of our guests to be completely satisfied with their stay. Upon noticing this disturbance from the train and interstate if reported or inquired, we would have happily moved you to the other side of the building. Although, we rarely have any complaints from this, I do understand that everyone is different and noise levels is a very important factor. I'm sorry that you had to endure this. On the other hand we are glad you liked the cleanliness of the room. If you have any future questions please feel free to contact us. Once again our apologies. Best Regards, General Manager

"Excellent for the price"

stainedblue, Bowling Green, Kentucky 26/08/2018

Hotel was nicely kept, the staff was very friendly and helpful with questions I had about my bill. The room was nice, even though the fridge and microwave were placed in the bathroom under the vanity - both worked well. Breakfast had a wide variety, and coffee and tea were offered at all times of the day. The staircases were a bit narrow, but this was only an issue when two sets of people wanted to use the stairs at the same time. Overall very pleased with the accommodations, especially for the price.

"BW Brentwood"

User 09/08/2018

Excellent experience. Staff and location were great. Room was clean and quiet. Breakfast was presented in a way that was easy to navigate, had a number of food choices, was hot and delicious. I would stay here again.

"Excellent stay at this GEM!"

vipulpm, Suwanee, Georgia 23/07/2018

I loved the convenience of speedy check-in / check-out process. Front desk staff was very friendly. Clean and comfortable room. Location was great because it was close to shopping and not far from Downtown Nashville. Breakfast was exceptional!

"Bad Hotel"

f9ail94, Schaumburg, Illinois 21/07/2018

No elevator.. how could an elderly person go up the stairs if all rooms on the ground floor are occupied?? As soon as I got to the room, I wanted to take a shower and it was not working. I personally went to the lobby and was waiting for the guy at the reception to come to my room. However, I ended up waiting because he was too busy and there wasn't another person to solve the problem. Extremely bad impression!!

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Valued Guest, Thank you for your feedback. We truly appreciate all of the feedbacks our guests gives us. I sincerely apologize we do not have an elevator but we always try to accommodate guest request and unfortunately you reservation did not mention any special request but we are glad and were able to manage to give you a bottom floor room. I also apologize we did not have any other person to come to your room had to wait to take a shower but when you called the desk in regards to the shower he had guided you on how to operate the shower and after he had some time he came to your room and did the exact same thing and the shower was working fine and I believe your problem was solved. Once again thank you very much for you feedback and we appreciate your business. If you have any future concerns please feel free to call us at 615-373-8585.

"Very average/needs major upgrades"

Happybbbb, Canada 19/07/2018

Old old hotel with red dirty carpets going up the stairs. No elevator so we had to lug 4 heavy suitcases up the stairs. Bathroom is old and carpet in room is old. This wouldn't be a bad place if it got major upgrades. Wouldn't stay here again. Hotel across the street looked way more upgraded.

Gabriel R, Manager at Best Western Brentwood, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,

"Pretty Good"

User 13/07/2018

Stayed here for one night only, and it is pretty good for a night or 2. The room was larger than expected, and it seemed clean. The bed was comfortable (except for the small pillows - glad I had my own). The bathroom was nice, but the lighting above the shower (which was actually outside the shower) was inadequate. The hallways were dirty and seemed to have been sprayed with air freshener in an effort to cover some odors. It was nice enough, but for the price I would expect more. I know the price is partly based on the location, but this one is definitely overpriced.

"Awwwwwwful. "

lorienowens, Columbia, South Carolina 06/07/2018

Bugs, smelly, old nasty hotel. Do whatever you can to avoid staying here. This place is crawling with bugs, the staff is over friendly & it needs to be leveled to the ground. We reported this unit to corporate. Not shocking, but there was no response.

Gabriel R, General Manager at Best Western Brentwood, responded to this review
Dear Lorien Thank you for talking the time to give us your feedback once again and again. We are so sorry for the inconvenience you had during your stay. We remember you had informed us about the issue next day when you had called to request an extended late check out but we could not give you more and an hour late check out. As you have mentioned we have already discussed on the matter and if you would like to future discuss you can please contact us at 615-373-8585.

"Honeymoon Trip"

LongabergerLady, Oconto Falls, Wisconsin 27/06/2018

The room was wonderful. It was spacious and so was the bathroom. The amenities were great. It had one of the best hot breakfasts on our trip. It was in a beautiful area and very quiet. It was a little more than we wanted to spend, but it was worth it.

"Not great "

Melinda N, Sacramento, California 23/06/2018

Our room was in the last row of the main rooms. Our room had peeling paint in the bathroom. The toilet had to be flushed three times before everything would go down. It was quiet. Our car had a note on it. Looked like it was from someone looking for a good time ??beds were comfortable. Two anthropomorphic sinks were a plus. Easy to find. Right off freeway

"As expected"

jimingersoll, Richmond, Virginia 03/06/2018

I am not a fan of BW but this one is quite nice Great staff that is well trained. Excellent breakfast and nice room. Room was spacious though it's odd with microwave and fridge located in the bathroom. That seems odd and a bit gross to me Located on 65 in a nice location No elevator but otherwise good to go

"Enjoyed my stay"

lillianintrieri, Stamford, Connecticut 23/05/2018

I enjoyed my stay. My friend and I came down for a long weekend and all the staff was friendly and helpful. Our room was clean with fresh towels every day. I would definitely stay there again when I am in the area. It is a ways out of Nashville but that was fine as the Uber system in Nashville is amazing. The price was right.


User 12/05/2018

Remodeling while we were there. Convenient location. Proximity to I 65 not a noise concern. Lots of restaurants and shopping close by. A solid 3 1/2 stars. Largest concern was that the exterior door to the main building would not close and lock. Clean rooms and a responsive staff.

"Pleasant stay."

deano350, Ida, Michigan 08/05/2018

Pleasant stay. Enjoyed the quiet room. Clean. Friendly staff. A little hard to find late at night if not familiar with the area. Behind the Waffle House. Breakfast has several choices so anyone should be able to find something to eat.

"No elevator; No bell hop; No vending; No Ice machine"

klx41997, Sesser, Illinois 07/05/2018

They stuck me in a separate building with no elevator, no bell hop service, no vending machines, and no ice machine. There was no bottled water or drinking glasses provided in the room, so I suppose I was supposed to stick my head under the faucet to get water. I felt as though I was staying forgotten or unwanted guest area. I booked my stay nearly a year in advance, so I thought I would receive one of their prime locations -- not! I had to drag all of my 5 bags up the stairs myself since there is no elevator in the building - 3 trips up the stairs. I haven't stayed in a hotel with no elevator since I was a child during the "Howard Johnsons" motel days. Since I was in a separate building, I would have to cross the steep parking lot to access any of the hotel's "amenities" such as free breakfast. It's not worth crossing the parking lot in downpour (which it was on two of my three mornings there) to get a free bagel. This poor room location colored by entire experience at the hotel. I don't even know if there was a pool or other amenities since I felt isolated in this remote location. The parking lot is on a steep hill that doesn't seem to have enought parking spots. I wrote a lengthy review a few minutes ago, but when I hit "Submit" it gave an error. Perhaps they didn't like my answers.

"Best Western"

kubjim50, Howard, Pennsylvania 01/05/2018

Nice clean hotel. Staff was very friendly and helpful. Breakfast available with good variety and well presented. The hotel was 17 minutes from the Opry and other attractions. There are no elevators at this location but only two floors and easy access to rooms.

"poor parking; terrible breakfast food, poor response to broken equipment."

danlins2018, Minden, Louisiana 26/04/2018

do not stay here if you want a place to park your vehicle. i reported this each night; and was told they do have a parking problem, just have to deal with it. there are many steps and stairs to climb, and i was on ground level.. the breakfast was terrible; all microwaved and over cooked and cold. toilet in our bathroom remained broken even after reporting it at check in and 3x after that; had to flush it 3 and 4 times to empty. left no extra coffee for coffee maker and no extra toilet tissue. had to go to office to get it myself , because the clerk was alone and had no help to send it to my room. this was at night. Kleenex tissue was thin and very small pieces. wall plug in socket in bedroom was falling into the wall and there was exposed wires.

"Wonderful stay"

User 16/04/2018

Very Nice place to spend a night passing thru Nashville. We were happy with overall experience. Nice friendly people, clean and well kept hotel. Small hotel which made it easy to get around. The rate is very reasonable for the quality of motel. We enjoyed the pillows, comfortable and soft. I would stay there again given the chance to be back in the Nashville area.


deborah r, Belmont, North Carolina 08/04/2018

Security felt great. You have to use your key to enter your building before using it to enter your suite. We had a very large living area with a mini kitchen. Beds were comfortable and there was a double sink. Breakfast starts at 6:00 and is both hot and cold. This location is 15 minutes from downtown Nashville. A great way to save some money while visiting the city. Prices are reasonable.

"needs major overhaul"

lovegoodfood899, Lancaster, WI 04/04/2018

We stopped here passing thru because it was a best does it need an overhaul. Would not stop here again. In the morning, there was absolutely NO water pressure in the husband is a plumber & the room next to ours they had left the door open, so he went in & took the shower head from their room & replaced it in ours....was much better. Told them at check out & they claimed, no one had ever complained before!!!!! BS!! They are remodeling a little...but this place is a dive!!

"Absolutely loved our stay! "

Harmonysmum, Huntsville, Alabama 25/03/2018

I have never stayed at a Best Western before, I was pleasantly surprised! The location of this hotel is amazing, literally across the street was a Target, and options for food! The hotel was in my opinion magnificent, the room was big roomy and has that "homey" feel. Our toddler had enough room to explore! We loved the asthetics.. friendly staff!

"economical and large rooms"

pcr1202, Knoxville, Tennessee 22/03/2018

this is a great place to stay for a larger group. approx. 7 miles from downtown nashville and easy access to the interstate. No Elevator so if you have lots of luggage or difficulty with stairs, request the first floor.

"mini apartment"

pshelby2018, Memphis, Tennessee 09/03/2018

I must say my stay Feb 20, 2018 was a great stay. The room was like a mini apartment, the room was clean and smelling fresh. I would definitely be returning. I travel to Nashville and Brentwood monthly. This was best stay ever. I will also book here for my employees.

"Under New Management"

Thomas B, Spring Valley 20/02/2018

Was the worst Best Western I have ever stayed in. There is new management and they don't know what clean means. Heating and Air didn't work. Refrigerators didn't work right. Floors covered in dirt but they couldn't bother to sweep them even though no one was working on the construction on the weekend. Need an extra pillow couldn't have one was told. No breakfast had to walk to Waffle House in Pouring Rain with a 45 min wait on Saturday. Gave $5.00 coupon for each but you can't eat at Waffle House for that. Had to go each day to get the coupons. Didn't leave soap or shampoo one morning. Next morning they didn't bother making the bed up. there was a piece of paper laying in the middle of the floor they couldn't bother to pick it up.Will never stay here again. Maybe Best Western should inspect their hotels with the their names on them.


frugal-one, United States 05/02/2018

RUDE, obnoxious older man at check in who thought it was unnecessary to explain charges! Hotel under MAJOR renovation. DISGUSTING sewer smell in the hallway. Total first floor in shambles due to renovation. Could not even go through the lobby .. had to exit building to go through another door to get to room. Room door did not fit right. It had a gap almost a half inch between door and door jam. There was no breakfast. Gave a $5 voucher for a restaurant down the street. The microwave and refrigerator were IN the bathroom. Who wants to prepare food in a bathroom???? Overall a very disgusting place. Would have expected more from a Best Western!

"Best Western Brentwood"

kclark172017, Highland Heights, Ohio 22/01/2018

We just made reservations to stay here again in 2018. My husband and I stayed there in November of 2017 but this time we are going to stay in a suite since friends are joining us. It will be nice to have a living room to sit in instead of sitting on the beds. Best Western Brentwood is reasonably priced, the place was clean, staff was friendly and they had a nice breakfast in the morning. It is located in a convenient location so you can get to many places via the highway or walking across the street to the strip mall.

"Very pleasant stay"

Jeanne M, San Diego, California 05/01/2018

The property, although under some construction, was very beautiful. The staff was very accommodating and pleasant. Especially after we moved from an unsatisfactory hotel. Our room was quite large and we were very pleased with our stay. Shopping and restaurants were within walking distance and made it a much nicer stay.

"Brentwood best western"

User 29/12/2017

We have used this hotel many times over the past year while under going treatments at Vanderbilt Hospital. The location is convenient to downtown and activities in area. The staff is always very helpful and ee especially like the suites.

"Best Western Brentwood, Nashville"

User 10/12/2017

Beds were comfortable, hotel is under renovation, so so of the areas are still a work i process. Very close to I-65 entrance, and restaurants as well as a good location to all of Nashville. I eat at a waffle house which I walked to next door. Spacious rooms.


User 03/12/2017

They need a new desk worker because the check in man was very very rude and got smart with me because I didn't have triple A!!!! The rooms also need to be redone because the wall paper was hanging half way off. I also disliked that the refrigerator and microwave was in the bathroom!

"Bfast and clean"

User 22/11/2017

Clean hotel, friendly staff. Very large spacious room, 2 King. Good breakfast supplied well by attendant. layout of hotel requires some up and down stairs even for "first" floor room. no elevator, so I'd opt for another location if you have difficulty handling luggage on stairs. Good price for area.

"Fall trip to Tennessee"

550sshaw, Bordentown, New Jersey 16/11/2017

Staff pleasant, helpful. We loved the room with separate sitting area from bedroom. Not to far from Nashville. We visited Plantation in Franklin. We would definitely recommend this hotel and would stay here when returning to Tennessee

"Comfortable and mostly quiet"

jeff w, Oak Creek, Wisconsin 12/11/2017

Clean room with very comfortable beds. Only minor complaint is when the person in the adjacent room room took a morning shower it sounded like it was in our room. Need a little more wall insulation. Other than that, good experience. Friendly staff. Would stay here again.

"Best Western Brentwood"

F4125AWdanield, Aurora, United States 11/11/2017

One member of the staff was incredibly rude when we called to add an additional night to our stay. The hotel was under construction which we were not made aware of when we made our reservation. Poor internet and no HD TV's. We stayed on the first floor and the noise from the floor above was so loud that it woke us up, so request a floor on the top level. In addition, there is only one parking spot per room, so if you have a trailer or a haul, this is not the hotel for you.


D3388NBashleyb, Tennessee Ridge, Tennessee 24/10/2017

Stay was great! Comfortable room and beds! Appearance of door initially creeped me out but when I walked into the room, all that uneasiness went away. Room smelled great and was spotless. Price could come down but I Would recommend and would stay again.

"Could have been better"

Susan H, Birmingham, Alabama 20/10/2017

We stayed at this hotel October 16-18. Apparently the hotel was formerly a group of apartments, and there was construction going on ALL DAY right outside our door. We were not notified about this when we booked the room (a suite actually). When the work crew finished at the end of the day, there were nails all over the place outside our suite. There were five people in our party, so we had requested a cot and were told that would not be a problem. When we checked in, we asked for the cot to be delivered and were informed that we had booked through a third party and the hotel wasn't responsible for anything they had promised. The suite itself was ok, although it was obviously in the process of being renovated. It was clean enough, and the beds were comfortable. (The sofa would have slept better if it was about a foot longer.) We most likely will NOT stay there the next time we visit Nashville.

"Return visit"

Kathy L, Cookeville, United States 18/10/2017

For the value this is one of the best places in the Nashville area~ It is only a few miles to downtown and worth the drive to saving several hundred dollars! I have already booked again for a stay in November.

"Tennessee Trip"

User 15/10/2017

The location of this B/W is excellent. Although there is a main freeway nearby, the room was very quiet. Three restaurants are within walking distance as well as a strip mall with a Target store. All the staff at this B/W was friendly and helpful, I would love to stay here again the next time we visit Tennessee!

"Very comfortable!"

Harriet K, LaGrange, United States 11/10/2017

Easy downtown access, for a long weekend visit to Nashville. The very clean room had a super comfortable bed, and a shower with excellent water pressure! Staff was friendly and professional. Would definitely stay here again!

"Extreme need of update!"

RKate2015, Manchester, New Hampshire 05/10/2017

The pleasing exterior does not coincide with the interior. The hotel needs an update. The carpeting is not only very dirty, but dated along with the draperies. The bathroom is dated and noted a cigarette burn in the top of the bathroom vanity. Needs update. Please note the hotel is next to a railroad. The horn/whistle at 4-5 am woke me. The bed pillows need replacing.

"Charming Hotel"

Darlene J, kansas city, missouri 04/10/2017

Booked this hotel on our way to Florida. It is an older property I believe but was charming in it's décor. The rooms were clean and quiet even though we were in a room facing a busy street. For some reason the cabinets in the bathroom/kitchen area had been painted over so they couldn't be opened but other than that our stay was enjoyable. Breakfast was plentiful with a wide variety of choices.

"Non Smoking means non smoking"

gaja400ray, Atlanta, Georgia 03/10/2017

When checking in we specifically requested a non-smoking room and were assured the premises was non smoking and all rooms were no smoking. Upon entering the room the stench of the smokers den almost knocked us over. Called the desk manger and upon arrival he immediately noticed the smokers stench, opened the windows and sprayed aerosol, which covered the stench for about 10 minutes. He apologized but told us for that night he was unable to move us to another room. Did offer to move us the second night.The stench was bad enough that housekeeping had to know, and management certainly knew when they came to the room. Whoever stayed in the room after us walked into the same situation. When you say you are non smoking, non-smoking posted on the door and non-smoking posted in the room and charge as non-smoking you should be non-smoking. Non smoking means non smoking. No discount or refund offered. No No No No.

"Pass on this one"

bsull1, Tinley Park, Illinois 29/09/2017

No elevator. Staff tried to charge me an extra 30.00 for a first floor room because I was reluctant to carry 2 50 pound suitcases up two flights of stairs. I asked the gentleman at the front desk if I can have a first-floor room and he said there were a conpatable rooms to mine but it would cost 30.00 more for the room on the first floor. Really unprofessional. I carried the luggage up the stairs myself. Not happy.

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello Bsull1, Thank you for taking time to leave a review on your recent stay with us. We do appreciate it. We are sorry we could not provide you a downstairs room because it was not available (the same type of room or any regular room).The room our front desk staff offered you was an upgraded room of Suite with Two Queen bed which is at the bottom floor. We always try to accommodate our guest every possible way. We hope you will book with us again and place your request when you check In. Have a good Day!

"Personal Business Trip"

590rexa, Pittsburgh, United States 24/09/2017

Quite outdated no elevator facility overpriced for what you get - painting needed, floors creak, room door lets much ight from hall - bathroom sink didn't function correctly. Difficult to find seating in the eating area

"Stay away"

Paul L, Cincinnati, Ohio 18/09/2017

Don't spend your money. Rude staff and lousy accommodations. Plenty of other hotels in the same area. Got be to better than this chain. Don't let the lower price entice you. Spend a few more dollars and enjoy your stay.

"September 3rd 2017"

User 12/09/2017

Beautiful hotel. Could use some updates inside (remodeling, interior looked worn and kind of outdated). I would stay there again. Staff was friendly, hotel room was clean. Decent prices for rooms. Overall a good experience.

"Good Stay in Brentwood Best Western"

User 05/09/2017

We had a nice stay at the Brentwood TN Best Western. Our room had a kitchenette, living room with TV and roll out bed as well as 2 queens in the adjoining room. It was perfect for our family! Breakfast was nice as usual.

"Excellent Hotel - Highly Recommended"

User 31/08/2017

Highly recommend this hotel. Nice area and really nice, clean hotel room. Have never found a room that has 2 King beds but this hotel did and it was a large room. Very acceptable in my regards for cleanliness, room space, and overall area. Will definitely stay here again.


713joanne, St Louis Mo, United States 30/08/2017

Very nice place. They have larger rooms with a front room, if you want to pay more. the standard rooms are fine.. We just got spoiled last time and thought that is what we requested. Alot of food and other places close by...

"Great location"

nancydV8896CA, West Paducah, Kentucky 24/08/2017

The floor above was a little squeaky, but the room was otherwise comfortable and bed was perfect for a good night's sleep. Very good value for a popular location. I also felt safe. The area around the hotel is very busy and near an interstate, but the location of this hotel was such that I couldn't hear the traffic nor feel like I was in the middle of chaos.

"Getting better!"

Traveling_Tw0s0me_11, Saint Jacob, Illinois 18/08/2017

We've stayed here several times over the past few years and each time, I think it gets a little bit better. This year, I had booked a regular king room. We were given a 2 room queen suite, but the room was so nice, we stayed with it! The queen suite we had would be a perfect room in the fall/winter as it had a fireplace. My husband was able to watch tv late in the living room while I went to bed in the bedroom. Everything was clean and breakfast was good. Worked out perfect! Just like last time, we walked across a parking lot to the Longhorn Steakhouse and had a great meal. Keep up the good work!

"great room, comfortable beds"

V512HDsharona, mt vernon, United States 14/08/2017

on a scale of 1 to 10 15 is my rating of this hotel. traveling with children age 6 to 21 months. children went to sleep fast as the beds were comfortable and lots of room. (2-king size). breakfast was filling and children loved the pancakes.

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello there, Thank you for taking few minutes to write a review on your recent stay with us. We do appreciate your comments and your ratings. We are happy to hear your experience with the comfortable beds and the filling breakfast. We do hope to see you back with us again in the future. Have a great day..


User 14/08/2017

The room was clean and comfortable. The A/C worked great! (very important for the South in August). The hotel was quiet, and the staff were helpful. The breakfast was ok; I would have liked to have more variety. Overall, a good experience.

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello Luke, Thank you for taking time to review our property after your recent stay with us. We are happy to hear one more comments on our bedding, indeed It is comfortable and our guest really love it. We are also bringing lots of changes and varieties for our breakfast menu. Hope to see lots of changes after our renovation. We look forward to host you in the future too. Have a great day..

"Unsafe. Unsanitary. Smelly."

LuxuryTravelGirl7, New York City, New York 12/08/2017

Terrible experience from the moment I got out of my car. From the unhelpful staff and smelly hotel lobby to the uncleanliness of the hallways, sleeping room, and bathroom. Then to top it all off it smelled horrible everywhere, like cigarette smoke and mold covered up with terrible smelling air freshener. I also felt unsafe in the parking lot and walking to my room. Additionally, I couldn't get a bottle of water.

Johnly123, Manager at Best Western Brentwood, responded to this review
Hello there, Thank you for taking time to leave a note on your recent stay with us. We do apologize for all the inconvenience that you had. There is no justification if we failed to deliver up to your expectation. However, have you talked to the front desk or any manager regarding your experience that you had when you were here. We would love to hear from you which room you have stayed and why you were feeling unsafe etc. Hope we will be able to help you next time you visit us.


155dianab, Elkhart, Indiana 05/08/2017

About 16 miles to downtown Nashville On ramp right by hotel The staff very friendly Rooms very clean We had king room with sofa Bed comfy Great breakfast 15 min to Hattie B's chicken A must stop while in Nashville

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello there, thank you for taking time to write a review on your recent stay with us. WE appreciate your comment on our staff and their friendliness. We love to see you back with us again. Have a great day. I hope you may mean the distance 16 Km not mile. From hotel, it is only 10 minutes to down town. Thank you for making that comment that we are so close to the ramp to I-65. We believe that it will help people who goes through your reviews. Have a great day

"Would stay again"

Dodie_12, Rome, Georgia 30/07/2017

The rooms were clean and comfortable. Breakfast had an array of hot and cold foods. The front desk personnel were helpful and ready to do anything to make your stay comfortable. Ray, the gentleman that worked the evenings at the front desk, was helpful in finding us a restaurant with delivery service. Be forewarned though, there is no elevator in the hotel. I will definitely stay again when I'm in the area.

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello there, Thank you for leaving a note on your recent stay with us. I know that you have touched most of the areas in your reviews. Thank you once again for leaving a note for us to be encouraged and for others to read on our service. We really appreciate it. Come back and see us again.

"Comfortably Adequate "

534PatM, Pewaukee, Wisconsin 28/07/2017

We stayed two nights here when we came to Nashville. The room was comfortable for the two of us. Breakfast was decent. I would recommend that whatever air freshener that is used in the lobby should either be changed or they should use a lot less of it. It's overpowering. Other than that, it was a good stay.

"Great Place"

johnlyt2017, Pittsburg,PA, United States 25/07/2017

It was a great place. My friend booked this hotel for me. The stay was great. Basically, a clean neat place and the breakfast was good and lots of choice for the price. The staff were friendly and the atmosphere was quite

"Worse Hotel and General Manager we have seen"

User 23/07/2017

We stayed with some friends that were there. They hotel seems very old and the lady at the breakfast was not good. Food was cold and it was dirty all around. The General Manager during the day was rude and didn't understand anything we tried to tell him about our issues. The night manager was great he talked to us like we were a true guest and not a number. He said he would look into the issues with our room and he did just that.. If this place is cleaned up and changes made to staff the hotel would be a great place to stay. Will not stay there again and if you do beware.

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello there, Thank you for taking time to write a review on us. Let me apologies for the inconvenience that you had during your stay with us. I am really interested to know what was wrong with your stay and what did you try to speak with the GM. Would you specify when did you stay here and check out? I am more than willing to look into the issues. Please email me at [email protected] Have a nice day

"parking lot is a joke"

mikekR6357NV, guilford, United States 17/07/2017

no room to park your car anywhere. had to park in front of hotel lobby. desk clerk said don't have enough parking spots. will not return because of this. another guest had to park on sidewalk to entrance of hotel. 134.99 for a room with no where to park...


Kathy L, Cookeville, United States 14/07/2017

My mother had knee replacement surgery and I needed to stay in Nashville a couple of nights. Downtown hotels have priced themselves out of my price range. This hotel, however, was reasonable and very nice and in Brentwoor!

"Great Stay - exceeded expectation"

VeeKayTurner, Centurion, South Africa 07/07/2017

Exceeded our expectations! Exceptional value for money. Stayed in the Suite rooms - perfect for extended stay for family of four. Reception desk staff extremely helpful and kind. Only takes 10 to 15 minutes to get into Nashville - so location is also great! Many useful close by places for eating and shopping.

"Moving to Nashville"

cjbeato, Charlotte, North Carolina 06/07/2017

Came to Nashville to move our son and decided to stay for July 4th festivities. BW Brentwood had reasonable prices. The facility was older but everything was clean, comfortable and in working order. They offered a free breakfast but we did not use this service.

"Looking forward to our next visit"

susanhL4252QO, Chattanooga, United States 26/06/2017

Thank you for your hospitality, cleanliness and comfortable rooms at the Best Western, Brentwood, TN. It was a most enjoyable stay with a wonderful staff and convenient lodgings. We found the hotel within a short distance from stores that we needed to visit and that dining establishments were wonderful very close to the hotel.

"Nashville fun"

sallyf865, Panama City Beach, Florida 25/06/2017

Friends recommended this hotel to us and we were very happy with it. The room was clean and the bed was quite comfortable! The staff was friendly and helpful. Breakfast was served each morning in a peaceful environment.

"Not a Happy Camper"

pullitman, PENSACOLA 22/06/2017

Arrived and said we were upgraded to suite. Air Conditioning did not work and was muggy. Then moved us to a room with a good air conditioner but not hot water in the building. Water heater being replaced and may be morning before repairs completed and had previously told me he has sent 12 other quests to other motels because water heater out. Confused as to why he would put us on the room. We managed with heated water from the microwave but were not Happy Campers. We are loyal Best Western people having just spent 9 days straight in them on our trip and pass through this area often but will never stay here again. The furniture was very worn and dirty. Just gave you a 'Yuk' feeling. Suggest stay somewhere else..I will next trip to the area.

"Best Western Brentwood"

600tb, Indianapolis, Indiana 20/06/2017

On several recent trips to Nashville I have stayed at the Brentwood Best Western. The staff is always helpful. The rooms are clean, comfortable and very affordable. I would recommend this hotel for stays in this area.

"Came down to Nashville for a pair of jeans"

Z807HJjims, Shorewood Ill, United States 20/06/2017

I was extremely surprised of the location. The Hotel seemed tucked away but was close to major roads and a strip mall. My room felt like studio apartment.great living space. I would definitely stay here again on my next visit to Nashville.

"CMA Fest Girls Trip"

wandam128, Opelika, Alabama 18/06/2017

We stay here every year when we attend CMA Fest. It's a quick drive into downtown Nashville. The property is always clean and the staff helpful and friendly. We were thrilled with the upgrade we received at check-in. The room was huge which gave us girls lots of room to get ready for our adventures. The breakfast was great each morning.

"Basic BW just outside Nashville"

Carol R, Redding, California 17/06/2017

This hotel is a very basis BW and is in need of updating. There is a definite 1960's feel. Be sure to note that there is NO ELEVATOR and all the rooms - even those on the ground level have a number of stairs required to enter due to the location on a hill. The surrounding area is good and conveniently located about 10 -20 mins from Nashville. The staff was helpful and courteous.

"Great staff!"

PHearing, Tuscaloosa, Alabama 14/06/2017

Not the newest hotel but definitely one of the best for the value. Great shower. Very very clean. Very nice staff. Great breakfast. Convenient to Nashville. We come to Nashville often and will likely stay here again.

"Great value!"

Don E, Rogers, Arkansas 13/06/2017

Good clean room with great a/c. Staff was very helpful and knowledgeable. The bed was very comfortable. We moved to a first floor room due to stairs, (no elevator) and front desk staff even helped move my bags.

"Enjoyable stay!"

MrsRobinsonPrestonUK, Preston UK 10/06/2017

Recently stayed for 3 nights and would definitely stay again if in the area. It is located very, very close to the on ramp for the interstate and our initial thought, on our arrival, was 'how on earth would we sleep because of the traffic noise.' Surprisingly, once in the hotel, we hardly heard the traffic at all, certainly weren't disturbed by it and slept really well despite its close proximity. A few restaurants and shops are also situated within a short walking distance. The decor is a little dated but had a homely feel. The room was clean and the bed was very comfortable. Breakfast was acceptable with a fairly good choice on offer. Free parking also available. We found it a very convenient place to stay when visiting the area. It was approximately a 20 minute, straightforward drive into down town Nashville where we also found a few, very reasonably priced, centrally located car parks. All in all we were pleased with our stay as it ticked all the right boxes for what we wanted.

"You'll Find Southern Hospitality Here Ya'll"

User 10/06/2017

We traveled to Nashville for a "girls trip" to see Joan Baez, Mary Chapin Carpenter and the Indigo Girls concert at the famous Ryman Auditorium. There was lots going on in Nashville and the BW hotel in Brentwood was conveniently located on I-65, close access to I-440 loop to 40 and I-24. A quick 7 miles from downtown. Rooms in Nashville for this particular weekend everywhere else were EXPENSIVE. BW rates best by far. We were pleased that there was Paneras, Waffle House, Starbucks and a Target store and more within walking distance from the hotel. (Bw does provide the standard hotel breakfast including hot eggs, sausage, cold cereal and fruit). Ray greeted us with a warm smile when we checked in. He was personable and extremely helpful. He answered all our questions about the hotel, breakfast, parking just everything we needed to know. Ray made sure our three rooms were close to each other and personally helped one of our (8) ladies with her luggage up the stairs. He gave us directions to downtown, gave us a map and told us about road closures and other events going on, Stanley Cup, CMA Appreciation, Four Voices Tour. I felt like we were 'family' before we even got to our room! Although he was busy, he made sure we had everything we needed. Thank you BW for employing great people like Ray who make sure your guests have a great experience.

"Beautiful rooms"

User 08/06/2017

We stayed here last month while visiting Nashville and had two room. A king room for my in laws and a queen suite for myself my husband and my two teen boys..the queen suite was absolutely beautiful and had so much room! Beds very comfortable and the shower was amazing. My in laws loved their room and said it was the nicest Best Western they have ever stayed at would have given 5 stars but the down side was the parking was very limited. We had to walk quite a a bit away to reach our the rain. And the breakfast was not the best we have had...but overall we will definitely stay here again when visiting the area

"Great Place"

User 05/06/2017

This hotel was convenient to the highway, close to places to eat and even shop. The staff was welcoming and efficient and helpful. Room was perfect and slept like a baby. Rates were reasonable and free breakfast.. Loved my stay..

"Beyond Expectation"

Victoria M, Ballina, Australia 01/06/2017

International travellers on a months holiday, we arrived at the hotel with my husband extremely ill. Ray front office/general manager was helpful beyond belief. He organised a booking for a second night offering assistance during the evening should we require, then next day assisted in planning our route and accommodation to our next destination. Our room was very large,spotless with very comfortable bed and pillows. The room had full length windows offering a garden view. Breakfast was great, large dining area with supplies replenished for length of breakfast time. Hotel close to restaurants only 20 mins from major attractions. Lovely family owned hotel managed by the very helpful Ray. We intend to stay in touch with Ray as we arrived strangers in need , left as we had spent time with friends. Highly recommend .

Johnly123, General Manager at Best Western Brentwood, responded to this review
Hello there, Thank you for taking time to write a review on your recent stay with us. We do really appreciate your business and your kind words on our staff. We hope to see you when you visit Nashville next time. Have a good One.

"Family trip"

Larry S, Moulton, Alabama 23/05/2017

Illness in family stay one night will recommend this hotel to friends and family the hotel was very clean and the hotel people were really nice and helpful the floor we were on was just the perfect place for I am handy cap and it was the first floor

John T, General Manager at Best Western Brentwood, responded to this review
Thank you for leaving a review for your recent stay with us. We greatly appreciate your kind words and appreciation for our hotel. We would like to see you back with us soon. Have a good One..

"Just Average"

jsw242, Rumney, New Hampshire 16/05/2017

We stayed in a suite with 2 queen beds, living room and kitchen area. The space seemed a little tired and the kitchen did not offer much in the way of glassware or plates. The hotel sits adjacent to the Waffle House just up a grassy knoll. However to walk over to Panera or other stores in a little plaza is a somewhat dangerous affair with no sidewalks and speeding traffic. Breakfast was so-so and we passed on it the second morning in favor of the Waffle House. We used Uber to get around the area which worked out well.

John T, Front Office Manager at Best Western Brentwood, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued.

"Great 4 buildings site"

Bob W, Spokane, Washington 03/05/2017

Four separate buildings. Updated recently. Well done. No elevators . We had ground floor. Very large room. Tile and wood flooring, no carpet. Staff were well informed and helpful. Easy to find. Don't worry about age, again, everything new and good.

John T, Front Office Manager at Best Western Brentwood, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"shelter in a storm"

Alfred W, Lebanon, PA, United States 30/04/2017

We came in out of a heavy rainstorm, glad to get off the road. The hotel was reasonably comfortable with most of the amerities one would want. There were restaurants nearby one could walk to -- if it wasn't raining.

John T, General Manager at Best Western Brentwood, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.

"Delightful stay"

U4186SVsusans, Beachwood, United States 27/04/2017

The outstanding staff at this hotel goes out of its way to make the guests feel welcome. They helped to make a vacation for 10 people exceptional. The hotel is clean and very appealing, though a bit older.

John T, General Manager at Best Western Brentwood, responded to this review
I am very pleased to learn that you thoroughly enjoyed the comfort of your room and our fantastic staff.

"Nice Hotel and Place for Family Gathering and Meeting"

User 24/04/2017

This hotel was perfect for our family gathering and meeting over a couple of days. The hotel staff and manager in particular were extremely nice and helpful. The conference room was perfect for us (other than no Wifi but minor problem!). All at an affordable price. Good breakfast too. Parking areas were real good with staff around all the time.

John T, General Manager at Best Western Brentwood, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Great service, grea location, great value"

402marleneh, Byron, United States 23/04/2017

I could not be more pleased with everything about our stay ( a group of ten) from the facilities, to the convenience to the outstanding customer service provided by the entire staff but especially manager Ray.

John T, General Manager at Best Western Brentwood, responded to this review
We sincerely appreciate your business. I am very pleased to learn that you thoroughly enjoyed the comfort of your room and our fantastic staff.

"Nice Hotel"


Upon arrival we encountered a nice man who greeted us and told us the best way to get to Lipscomb from the hotel. The hotel appears to be s refurbished apartment complex. The room is very roomy and consist of a separate living area from the bedroom. It also has a kitchenette with a microwave and mini refrigerator. The closet in the living room is extremely roomy. There are two sinks in the bedroom area. Breakfast was your typical breakfast with a couple hot items and other breakfast foods. The worst part was there were dirty towels in the bathroom closet that had been left from the previous guests. I told the manager and he said they would check it out.

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
Thank you so much for taking the time to share your experience after your most recent stay with us. I have also shared your review with our housekeeping for immediate rectification in regards to the dirty towels left in the room of which I apologize for. We thank you for your review and hope to see you again the next time.

"Our experience at BEST WESTERN Brentwood, TN"

User 11/04/2017

We walked to the reception office and found Mr. Ray Turner, the front desk manager. He was so helpful, has a great personality and he went out of his way to make us feel comfortable and welcome! He also gave us information about the places we wanted to visit, he gave us a map and marked the rout and also the times when there was less traffic. This by far has been the best experience we've ever had! And also the suits are awesome... very roomy, clean and you have everything you need! Fantastic!

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip!

"Clean and convienent "

User 10/04/2017

We were pleasantly surprised how spacious our suite was. We found it clean and in good order. We were only a minute from the ramp that goes to nashville and was within a 10 to 15 minute drive to all the sites we visited. Would definitely recommend this hotel.

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
We sincerely appreciate your business and that you've shared a review here on TripAdvisor with other travelers. We're glad you liked our rooms and location. I hope your next stay is just around the corner.

"Excellent Hotel"

P5243YSdonnas, St. Charles, United States 10/04/2017

We reserved two rooms on the Best Western website, both rooms were exactly what we had reserved and at the price quoted. This hotel is very nice and considerably less $$ than many other hotels close to Nashville. We had no complaints at all. Also located in a very safe & quiet area.

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
Thank you so much for taking the time to share your experience after your most recent stay with us. I am thrilled to hear that you took advantage of some of the amenities we offer. We look forward to welcoming you back to our hotel in the future.

"BEST - Best Western!"

Cindy M, Brazil 03/04/2017

Front Desk Clerk - outstanding! Room was huge and clean. More importantly most comfortable bed ever! Awesome breakfast that included biscuits and gravy! No pool but we didn't care as it was in a great location.

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay

"Really nice place and staff"

Scott H, Ruskin, Florida 02/04/2017

We had a great experience at this hotel. Friendly staff and great location. The breakfast was really good too. I would recommend taking a back stage tour of the opry if your heading to Nashville for vacation. Really interesting history and cool to see how the stars work there.

John T, Front Office Manager at BEST WESTERN Brentwood, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"Good value"

Carter S, Knoxville, United States 15/11/2016

For the money, this is hard to beat. Big rooms, clean, microwave and frig. In the Nashville market it is difficult to find a nice accommodation for under $ 150.00. Convenient to I-65 and downtown. Suites are available and perfect if traveling with family.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Hello there, thank you for staying with us recently. We appreciate your review. Come back and see us again..

"Clean and comfortable"

Marilyn H, Desert Hot Springs, California 02/11/2016

I'm disabled and requested 'no stairs'. Was assured at check in that that was the case but ALL units can only be accessed up a few stairs from the outside so NOT accessible for wheelchair. I left my rollator in the car. Having said that, the suites are large (was formerly an apartment complex), reasonably comfortably furnished (beds are excellent), clean, etc. It's not easy to find (GPS gets confused) but if heading south on I-65, stay to the left when exiting onto Old Hickory Blvd and then take the first left onto Franklin Pike Drive.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for commenting on your recent stay with us. I appreciate your positive comment on us. There are 8 rooms that you can access without stairs in our hotel. I am sure that our front desk staff has offered you one if there was an availability. We will make sure that you will have of those rooms you visit next time.

"Excellent Staff"

David R, Greenville, South Carolina 31/10/2016

We recently stayed here for two nights since we were attending a wedding nearby. Ray at the front desk was super!!! You would think he was renting rooms at the Taj Mahal. He went above and beyond and is definitely an asset to Best Western and your property. The room was nice and clean. Would have given a five but the bed was very uncomfortable. Overall, a great convenient place to stay.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Thank you for submitting your review for your recent stay with us. I greatly appreciate you for commenting on our employee and regarding the room and its cleanliness. I also apologizes for the inconvenience that you notified during your stay, however, we have lots of positive comments of our bed from other guests. Still we will look into it. Please come back and see us again.

""Great customer service!""

Lori Q, Collinwood, United States 27/10/2016

During my stay Ray went out of his way to ensure that my stay was great! He was able to ensure that I had a ground floor room since I had several pieces of luggage to carry. He asked upon a return visit if I had everything I needed during my last stay and how my room was. I told him it was perfect and the bed was so comfortable. After a long day at work a cool room with a comfortable bed is all you need.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Thank you for your feedback. We always make sure that our guest is having a great experience with our property and staff. We really appreciate the great and kind words that you have expressed for our employee. We hope to see you again. Have a good one,

"Comfortable stay at BW Brentwood"

gary0wens, Norfolk, Virginia 24/10/2016

My first experience in Nashville area was comfortable due to the Best Western Brentwood. Ray at the front desk was very welcoming, and understood my situation about my son's autism. Arrived early and staff prepared room for us. Good breakfast daily. Quiet room even though next to I-65. My room was on the first floor and you can hear footsteps of floor above, but not a deal breaker for me. Internet was spotty, but was repaired during our stay and had no problems after the upgrade. Would have liked a sitting chair in the 2Q bedroom, but that just means I need to reserve a suite next time.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Thank you for your feed back on your recent stay with us. I am sorry for that we could not exceed your expectation. I believe we will be able to take care of you beyond your expectations when you visit us next time. Hope to see you again with us

"Just ok"

dizney22, St. Louis 20/10/2016

Was in a room on the bottom floor and had very loud neighbor above walking all during the night with squeaking floorboards. Recommend top floor room for this reason. Also, wi-fi didn't work and bathtub didn't drain properly. Was in the main building and it was clean.

johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review
Hello there, I am really sorry that we could not exceed your expectations. We have already taken care of internet issues and installed 10 new access points in our buildings, therefore I do believe that you will not have any issues when you visit us next time. See you again with us

"Great spot!"

User 29/09/2016

We were in the main building, second floor. Room was quiet and comfortable. Arrived Friday, checked out on Sunday. The breakfast was solid, but the space is small- it filled up quickly. The coffee was great- always important! We'd definitely recommend it and stay there again.

johnly-jpt, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us. We really enjoyed having you here and also thank you for your encouraging words which really keep us moving for even much better service for our guests. Come back and see us again

"hotel review"

Shirley F, Prairieville, United States 21/09/2016

I really was amazed. More than met my expectation. My room was pretty and clean. Staff was accommodating. I felt safe. Breakfast was a choice of hot (biscuits with sausage gravy, scrambled eggs, toast, warm or cold pastries, muffins, orange juice, uuuummmm good. Coffee was fresh. Atmosphere was very nice.

, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us and appreciating our efforts to provide quality guest service. Hope to see you again. Have a good One

"Great Place to stay"

James A, Memphis, United States 15/09/2016

I have stayed at this hotel three times in the past year and every visit was great. The rooms are nice, the staff is friendly, and the breakfast selection is awesome. It is conveniently located and close to several restaurants. I highly recommend this hotel.

, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us. We value your time and stay with us every time you visit Nashville. People like you motivates us to continue to do the good work that we do to take care of our guest in a quality way. Thank you once again,

"a few glitches"

Pat562, Chicago, Illinois 14/09/2016

our room , location and service was excellent. Trouble with door lock and no internet service were the only black marks that's about it I really don't have more to say I hope this is 200 characters. Well I guess I need to type more and ramble on .Been to Key West but Nashville is way wilder

, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us. We appreciate your business and your encouraging words of our service. We also apologize for the inconvenience that occur during your stay. We will do our best to take care of the issue that you have mentioned in your survey. Thank you once again.

"Very clean and super nice guest services"

memixerWestTennessee, West Tennessee 02/09/2016

My mother and I went up to Nashville for a pre Labor Day quick getaway. The hotel front desk employee Ray was so nice and accommodating. He even gave us some great information and suggestions about Music Row. I was concerned about the location of the hotel since it sits literally under the expressway and next to a railroad track. However I never heard any road traffic or trains. There were no funny smells, only clean and tidy facility. There were some dead bushes and landscaping needed some attention. This just went under new ownership so I believe they are going to be doing some improvements. The couches in the lobby were ok but need new ones as these were outdated and a little worn. I loved the colonial styling of the woodwork and the cozy feel of the lobby and computer area. I would stay here again as its within walking distance of Panera bread and Target and a few other stores. Its is RIGHT off the highway making it ideal for a night out in downtown Nashville and easy return back to your hotel. No pool because this is on a hillside. Fitness center is way outdated and never used. Did not know they had apartment like suites that one can stay in. I think they need to work on advertising these rooms more and also offering long term discounts for folks working for weeks or months in the Nashville area.

johnly-jpt, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us and appreciating our efforts to provide quality guest services and your suggestions. Hope to see you again. Have a good One

"Will definitely come back!!!!"

cgraz513, Florida 23/08/2016

No complaints at all!!!! Friendly and helpful staff. Very clean rooms with comfortable beds. Well lighted areas. Near restaurants. You can walk to Panera bread, a Mexican grill, Waffle House, cold stone ice cream. Easy to get on highway to head into Town of Nashville. Seven miles away. Their breakfast is excellent!! Will stay here again if back in area. ????????????????????

johnly-jpt, Manager at BEST WESTERN Brentwood, responded to this review
Hello there, Thank you for staying with us and appreciating our efforts to provide quality guest services. Hope to see you again. Have a good One

"Hidden Gem"

Barry R, Beaufort, United States 21/08/2016

I wish I could remember his name, but the gentleman that checked me in that evening was very helpful and was able to reccamend an alterenate route to get to where I was going the next day becauses it would have been during rush hour traffic and would have been miserable. I also really appreciated the staff memeber at breakfast. She was very busy making sure everythhing stayed fresh and that there was plenty of it. Definitely one of the better breakfasts at a hotel within this price point that I have had - and I have had a lot. The whole experience was such an unexpected gem. My whole team really appreciated our experiance at this hotel.

"My Stay at Brentwood, Tn Best Western Motel"

Helen C, Nashville, TN, United States 17/08/2016

This is a great motel and a quiet location. My room was spotless and the Continental Breakfast was very good. I have stayed here several times before and plan on it again in the future. Do not have any complaints and would recommend it to anyone.

"Great for the price"

Randy H, Fayetteville, Tennessee 15/08/2016

This is the second time we have stayed here, The rooms were spacious with a sitting area. Also had a small fridge and microwave. The staff was very friendly and everything was clean and well maintained. They have a complimentary breakfast that looked good but we had other plans so didn't eat. will stay there again when we need a room in the Nashville area.

"Great location, nice rooms, but . . ."

User 15/08/2016

If you're in need of ADA access, are a senior citizen, or are traveling with small children, consider crossing this location off your list and choosing the Holiday Inn Express across the street instead. There are no elevators here! and no rooms are accessible without climbing 3-15 or more steps -- and having to drag or carry your luggage all that way. This is not disclosed anywhere on their website that I could find after having stayed there July 30-Aug 3. I also found the Wi-Fi access problematic on my Android phone. The login page would repeatedly be rejected by the Chrome browser, and I had to find a workaround to defeat this. Access seemed to terminate unexpectedly after a couple of hours, which makes viewing movies or listening to streaming audio a challenge. Rooms here are on the small side. We were downgraded to a double queen room from a king when I refused to climb to a second story to get to Room 102 (yes, the lower numbers are on the upper floor, go figure). The tiny closet could not be accessed easily because the door would only open 60 out of 90 degrees due to being blocked by one of the beds. No microwave in the room, refrigerator in the bathroom had a freezer, which was convenient since I bought some great BBQ to take home (see my review of Judge Bean's BBQ). Breakfast was OK, but the orange juice tasted funny, and I avoided it after the first day's breakfast, which was a disappointment. Most other BW properties get a significantly higher rating from me.


User 13/08/2016

This was a great room. The hotel was very clean. Excellant beds. Breakfast was good. The only problem is steps no elevator. It was tricky to find off of North I-65 but very easy going back on North I-65.

"Excellent hotel for the price"

Adarsh D, Princeton, NJ, United States 09/08/2016

I have been to 4 points and Hyatt in the same location on various business trips but finally settled for BW because of WIFI. The internet was good, rooms are clean and neat.The price is affordable .Also, the staff is friendly.

"Good Stay"

User 06/08/2016

We stay at this hotel every year that we go to Nashville for our girls week. We love the location and the staff is great. Rooms are nice and the beds are comfortable. There are several "out buildings" which are two stories. FYI...there are no elevators in these buildings. If your room is on the 2nd floor, you must carry your suitcases upstairs. We've had a problem for the past two years of not having enough parking spots available when we've been out late. Other than that, we love staying at this hotel.

"Great place to stay"

melfred_20, Baraboo, Wisconsin 31/07/2016

We spent one night traveling through the area. Great place to stay and get a good nights rest. It was a very clean hotel and a quiet hotel. It did include a small breakfast and it was good. The staff was very friendly, helpful, and professional.

"Good location and reasonable price"

Bijan A, Dallas, Texas 25/07/2016

The suite was very roomy and quite. the view was good and it could be better if you could go to balcony. The door to balcony was blocked. The remote for TV to one of the rooms was not working properly and I had to press it several times to get to the next TV channel. The hair dryer was missing and there were no light on top of the mirror in the bedroom. Closet was huge. Breakfast was fair and typical warm breakfast. Friendly staff and fast internet speed. Considering the high price for the hotels in Nashville, it was better than expected.

"Very Nice Hotel"

Martin F, Yorkville, United States 18/07/2016

A very nice area of Tennessee and a very nice hotel. Only small draw back was no pool but we knew that before we got there. Plenty of shopping (Target in walking distance) and restaurants near. Beds and Pillows are on the soft side. The Staff was A+. Located right off the main highway like 5 mins from Nashville. Breakfast was very good and plenty of seating.

"Very Accommodating and Friendly"

Leigh T, Gothenburg, Nebraska, United States 16/07/2016

Driving overnight became too much of a task, so at 3:30 a.m., we made a reservation using Upon arrival 30 minutes later, the night auditor told us the 2 bed suite wasn't available. She graciously let offered us a king suite and when she discovered there was only one roll away, she let us use another room also. Clean and friendly!

"Nice staff and Clean and roomy suite."

Donald H, Kansas City, United States 13/07/2016

Room was very clean and comfortable. Staff went out of way for great customer service. Would love to stay again. The location was convenient for our stay. Breakfast was hot and fresh with someone to handle making sure was fresh.

"Would stay again!"

Megan W, Justin, United States 12/07/2016

Considering the low cost of this hotel it really is nice! Does not have a pool which was the one downside. However, staff was friendly, hotel was really clean and nice, and the beds were very comfortable (and I am picky)! I would definitely stay again!

"Pleasantly Clean facility and comfortable room, Outstanding staff!"

Syreeta M, Atlanta, Georgia 06/07/2016

We booked this hotel for a 2 day stay for a baseball tournament in Franklin, TN. We wanted something in between Franklin and Nashville so we booked this one through Hotwire. The rating is mainly for the excellent staff, overall cleanliness, and comfortable bed and room. The hotel looks better on the inside than it does on the outside. My main concern was that the microwave and refrigerator is located in the bathroom area! I think the closet would be a better storage area for these. However we were able to get over that quickly. Breakfast was below average though.

"Comfortable bed, Quiet room"

Jennifer S, Ft. Worth, United States 04/07/2016

I would say it was an overall nice experience. The hotel is easily accessed. There are plenty of eating and shopping options within walking distance. Staff are attentive and polite. I would stay again.

"Traveling Through"

Kiddalot, Greenwood, Indiana 02/07/2016

this is a very nice BW that has been converted from apartments to hotels. We stayed in a spacious sweet w 6 people. The exterior is almost colonial in design and looks like a more expensive stay. The rooms were spotless and the customer service was perfect, even at 1am. Breakfast included many options from Waffles, to Fruit, to Sausage, eggs, Biscuits w Gravy etc etc. The price was excellent for the size and Quality. The entire family recommends this Best Western!

"Great hotel for college visit"

Juli S, Ohio 30/06/2016

We have stayed at this hotel numerous times when we visit our son at Lipscomb University. It's conveniently located near everything we need, and it's a breeze to get on 1-65N from the hotel. The rooms are large and comfortable. It's not overly fancy, but it's a great place to stay for a good price. The breakfasts are good and help save money, but there's also a Waffle House next door if you'd prefer to eat there. The waffles in the best western are really good though, as were the biscuits and gravy. We already have a room booked again for the fall!

"It was fine"

Jacqueline Ms J, Toronto, Canada 27/06/2016

I did not know that the breakfast was included. It then makes the price very good. The place was very quiet. There was no disturbance by other guests. The staff was courteous. They put our luggage in the office because the room was not ready when we arrived.

"GREAT staff"

Cassie F, florida, United States 16/06/2016

As usual, we were satisfied w/our stay at a Best Western. The staff was great, this is a very comfortable hotel with large rooms and the price was much lower than many Nashville locations. A few miles out of downtown, but it only takes about 10 minutes to get into downtown. We're in Nashville a LOT, probably half the year actually, so we know when something is convenient or not. The reason this hotel is also an excellent spot, is because it's close enough to go back and forth to downtown/musicrow/westend, but it's out far enough that it's EASY to get to places to eat and stores and literally everything you might need is a minutes drive from the parking lot of the hotel. If you're looking for a perfect 5 star place, go pay for it, this isn't for you, but it's great for anyone else.

"Hotel needs alot of improvements"

ctah77, Illinois 14/06/2016

Regardless of other reviews.. this hotel needs some major help A.) Bathrooms are literally falling apart and need to be fully remodeled B.)Breakfast ends at 9am even on weekends and during special evens in Nashville forcing guests to get up early because the management is so inflexible.. they would not extend breakfast for their guests even after being asked multiple times over a five night stay C.)At night, there is not enough parking spots for guests forcing people to park on curbs and in the entry area D.)They use some type of thick plastic bed sheet that is noisy, hot and uncomfortable.. not a good experience We were with a group of two other couples for CMA Fest and every couple had the same complaints

"Clean and Unpretentious"

Kerrie C, Sarasota, United States 01/06/2016

This is a clean and unpretentious hotel with a homey atmosphere. It's very comfortable offering everything you need. It is an overall good experience but just a bit pricey but not unmanageable. The location is convenient to many restaurants, the highway and downtown Nashville, as well as other local communities.

"Like coming home"

Ladylobo01, Lexington, Kentucky, United States 27/05/2016

Facility layout with separate buildings lends to coming home to your apartment rather than a hotel. Clean and quiet. Hot breakfast has good selection. Staff very friendly and helpful. Rooms have great mattress; clean and love that refrigerator and microwave (yes, those are there) are in bathroom where water and coffee located. Worked well even if sounds strange. Free wifi. Challenges are there are no elevators and lots of steps. Fitness room is minimal and older (noisier) equipment. Note for facility: put signs on waste containers that towels go in one and trash in other. We visitors don't always get it. ?? We came from north, so getting to the hotel by GPS was a circuitous route. Restaurants close by.

"Best Western Brentwood, Brentwood, TENNESSEE"

Howard S, Topsham, United States 24/05/2016

The staff was great. There were many of us as we were attending a funeral and came from all over the USA.Tammy the day manage gave us access to a meeting room sop we could gather and talk. The breakfast with biscuits and gravy was wonderful. Easy access to the various interstates and the Nashville tourist attractions.

"The bed was to hard. The room was spacious"

Anette W, Jefferson City, United States 20/05/2016

The bed was to hard. Very uncomfortable. I could not get the internet to work. The space in the room was nice and it was clean. The sitting area and kitchen area well designed. My concern was how hard the bed was and I am not a picky person but the bed was the most uncomfortable I have ever encountered. The pillows were nice.

"One of the nicest Best Westerns I have stayed at."

Larry F, Holbrook, Massachusetts 18/05/2016

Clean rooms friendly staff and convenient location for my stay. I have no complaints about this hotel. Close enough to downtown Nashville and a good motorcycle ride to Lynchburg. The hotel was very clean and well maintained.

"Brentwood Best Western"

User 18/05/2016

This was a very clean room and property. Staff was very concerned that your stay was to be nice stay and it was. I don't have any complaints about this hotel, only good things to say about it. It was in a nice area, and easy to get to anything in the Nashville area from this location.

"Would stay again"

Tamara H, O Fallon, United States 05/05/2016

I visit Nashville often because my daughter attends Belmont University. I am usually there for only a short time so I try to stay outside of the city to lower the cost. I like the location of this hotel because it was very convenient coming from Belmont. It is also located very close to restaurants and a Target. I didn't take advantage of the breakfast so I can't comment but the room was perfect for my needs and I would definitely stay there again.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Tamara H, Thanks for your great review! We are glad that you choose to stay with us while visiting your daughter at Belmont. We hope to see you again for your next visit and please do not hesitate to call us if you have any questions!

"Brentwood Tennesee"

Diana C, Brentwood, United States 04/05/2016

The rooms were nice but located in separate buildings. This makes it hard to go for breakfast and also the time frame for breakfast was 6-9am. This did not allow enough time for breakfast especially when driving from distances. The breakfast time should be at least until 9:30 preferably 10am.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Diana C, Thank you for your review! We are delighted that you decided to stay with us during your stay here in the greater Nashville area! Although we do have 4 buildings on our hotel property, most guest do find it easy to get to breakfast in the morning because each building is located next to or across from the main building where breakfast is served. If you do stay with us during your next trip, please be sure to request a room that is in the building where breakfast is located so we can better accommodate you. If you have any other questions or concerns do hesitate to contact us!

"Just So-So"

Melodie P, Nashville, Tennessee 24/04/2016

This hotel is within walking distance of a shopping center containing various restaurants and a Target store. This can be handy if you don't want to drive on the busy roads around the hotel in order to get a bite to eat. This facility has no elevator, at least not in the building where our room was. Our room was clean and had no smell. But we did find two large bugs in our room. Our room was freezing cold during our whole visit because, no matter what settings we tried, we could not adjust the highly complicated, programmable thermostat. When we went down to the lobby for breakfast on our first morning, we did not know where the food was. There were tables and chairs, and juice and coffee, but there was no food in sight and no one at the front desk for us to ask. When we saw another hotel guest come from behind a wall at one end of the room bearing a plateful of food, then we realized that was where the food was located. I saw no more than two or three hotel employees during our entire two-night stay. I got the impression that there was a minimum of staff on hand at any given time. This hotel does not seem to place a high priority on guest service or comfort. The next time I am in this area, I may or may not stay here again.


Debbie P, Church Hill, United States 21/04/2016

If you want a place that is clean and friendly, this is the place. The staff have always been extremely nice and helpful. It is not the Ritz, but it has always been clean. I have stayed numerous times and have never found it any other way. It is within walking distance to Panera Bread, Long Horn Steakhouse and other smaller restaurants, Target and other shops. Convenient to the interstate.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Debbie P, Thanks for your great review! We are glad that we are able to accommodate you during your visits to the greater Nashville area. Please don't hesitate to call if there is anything that you may need for future visits!

"Best Western Stay"

User 18/04/2016

Nice Hotel. Pillows are not the best. Room was fairly quiet and the AC worked great! The staff were very nice and switched my room so I didn't have to go up any steps. I appreciated their understanding in this matter

Tammy D, General Manager at BEST WESTERN Brentwood, responded to this review
dianatR9410FZ, Thank you for that great review! We are glad that you were able to enjoy your stay with us during your time of travel! Please do not hesitate to call us if there is anything else that you may need!


User 12/04/2016

Only turn off was I saw a bloodstain under the sheet, on the mattress. I also am not too fond of adjascent rooms with doors joining my room. Customer service was good though. The place is in a great location.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
spadechamp, Thank you for your review! I am so sorry to read that you experienced that during yuor stay with us. We do take all necessary precautions by thoroughly washing our linen as well as keeping our mattresses covered with mattress protectors to prevent bodily fluids from staining the beds as well to keep bed bugs away. I would love to talk with you personally as to figure out which room you stayed in so as to get that taken care of for our next set of guest. Please call us at 615-373-8585. Also, during your next stay if you are not comfortable with an adjoining room please let us know so we can adjust that for you. I look forward to hearing from you!

"Clean comfortable room"

Allen-brent G, Woodstock 11/04/2016

Best value in the area, between Nashville and Franklin, very convenient to both. Although right off the interstate, it was not very noisy. Room was clean and well equipped with refrigerator and microvave with internet access available

"Great hotel with one imperfection"

TripleJava, Woodstock, Georgia 09/04/2016

Easy to find location, nice looking exterior, nice looking interior, clean room, comfortable bed and pillows, great WiFi, very very nice staff, very decent free breakfast. My only complaint is that the rooms are less soundproof than average. If you are staying for business and getting up early then you'll probably be OK. But, if you are staying for pleasure and trying to sleep-in, then you'll probably be woken-up by Traffic noise from the interstate.

Tammy D, General Manager at BEST WESTERN Brentwood, responded to this review
TripleJava, Thank you for your review! I am happy to read that you enjoyed your stay during yuor time in Nashville. I am sorry that you experienced noise problems with our rush hour traffic. When alerted, we do place our "light sleepers" in rooms that are not facing the highway so they will not be woken up due to any noises coming from the morning commuters etc. Please do not hesitate to let us know if there is anything else that you may need next time you travel to our city!

"Close to everything!"

MontanaDakota, Fitchburg, WI 06/04/2016

This suburb of Nashville is very congested, but the hotel was easy to find and had several restaurants close by. We checked in, then went for dinner. Very friendly staff. There are several low rise buildings that make up the hotel. Ours did not have an elevator which was fine for us, but you might want to ask. The included breakfast was above average.

Tammy D, General Manager at BEST WESTERN Brentwood, responded to this review
MontanaDakota, Thanks for the amazing review! We are glad that you not only enjoyed your stay here at our hotel but that you were able to enjoy the city as well. Please do not hesitate to call us if there is anything you may need in the future!

"Great place to stay!"

Laresa H, Memphis, United States 04/04/2016

This is a beautiful two story hotel that looks like it has been renovated from apartments. During a previous stay, we had an upstairs room with no complaints; one of the nicest hotels I've ever stayed in! This visit, we had a downstairs room, and like another poster stated, you can hear every sound the people upstairs make! We heard when they were walking and turning on the water, so definitely request an upstairs room if available! Our mini fridge did not work during this stay, but it wasn't that big of a deal for us. Otherwise, great place to stay! Very friendly staff, clean rooms, and comfortable beds!

Tammy D, General Manager at BEST WESTERN Brentwood, responded to this review
Laresa H, Thank you for the great review! We are glad that you were able to enjoy yourself comfortably while out of town. Please do not hesitate to call us in the future if there is anything that you may need!

"Weird hotel but mostly forgettable "

Daniel_CC9564SW, Bloomington, Indiana 01/04/2016

This is a weird hotel. It was relatively recently renovated, but the renovations weren't good. Our room was sparse and not very comfortable and the bathroom looked like it needed to be completely gutted. Finding out room meant going down a staircase then up another. Staff were not friendly. But it is conveniently located and only about 20 minutes from downtown Nashville. You could do much worse.

"Trip to Brentwood"

User 25/03/2016

This Best Western was very nice and clean. It's located next to a Panera Bread and a Target, which is very convenient., Excellent staff, went out of there way to make us feel at home. Definitely recommend to anyone!! I would stay here again. Out standing service!

"My home away from home"

Sandy C, Alvaton, Kentucky 18/03/2016

I stay at the Brentwood Best Western weekly. What it lacks in stylish decor is easily compensated for in its kind and caring staff. The complementary breakfast has a wide variety of items for those that can eat in or are on the go and need something quick. It is located next to a shopping area with restaurants and a Target. Easy access to the interstate. A great place to stay, especially on business.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Sandy C, Thank you for that fantastic review! We are happy to read that you not only enjoyed your stay here but the location around you. If there is any you need in the future please do not hesitate in contacting us!

"Very nice!!"

Leslie T, Mountain City, United States 18/03/2016

This Best Western was very nice and clean. It's located next to a Panera Bread and a Target, which is very convenient. All of the staff were very nice and helpful. Definitely recommend!! If I have to attend a business conference in this area in the future, I will stay here again.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Leslie T, Thank you for that great review! We are glad that we were able to meet your expectations. It is great to read that you will be staying with us again to accommodate your business needs. We look forward to see you soon!

"Great Best Western"

Gerald V, Birmingham, United States 16/03/2016

This was the largest room ever, 2 queen beds with a large closet and very large bathroom with the best shower ever. If you are looking for a hotel with great rates located close to downtown Nashville, this is a great hotel.

Tammy D, Manager at BEST WESTERN Brentwood, responded to this review
Gerald V, Thank you so much fort the great review! We are glad to know that you enjoyed to space that our hotel suites do provide. We hope to see you during your next trip in Nashville!

"Very pleased!"

Nancy D, Simsbury, United States 10/03/2016

Fast and easy access to I-65. Driving into downtown Nashville was convenient and hassle-free. Cost was substantially less than downtown hotels so worth the extra 10minute drive. Target and Panera within walking distance. Very helpful and friendly staff. Room away from highway was quiet. Bed comfortable. No elevators. I plan on staying again when visiting Vanderbilt/Belmont. Odd layout of hotel but did not present any issues.

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
Nancy D, Thanks so much for the great review! We are glad that you were not only pleased with our hotel but pleased with the location of our property! Please do not hesitate to call us if you are in need of a hotel for future reservations. Thank you!

"Brentwood Best Western"

Kenneth A, United States 29/02/2016

Good value, clean rooms and good staff. The negative is, it's located next to a busy railroad, sleep interrupted. Located next to a good shopping area and multiple restaurants to choose from. I would definitely recommend this hotel to anyone traveling in this area and needing a place to stay.

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
Kenneth A, Thank you for the great review! We are happy to hear that you were able to enjoy your stay! I do apologize about the train interruption. Please let us know when you come back and visit so we can make sure to have your room as far from the railroad as possible. Thank you again!

"Amazing Service amd Hospitality"

Karen T, North Sydney, Nova Scotia, Canada 25/02/2016

My husband and I booked our stay at the Best Western in Brentwood through our aeroplan miles. What a pleasant surprise to go here. The hotel was amazing, when you pull into you realize that it is not your ordinary Best Western but even better than that when you actually stay there it is even better. Rooms are very nice but what we truly enjoyed was the personal touch. We were treated like family, if we wanted to go somewhere and it was close they actually offered to drive us, not just once but everytime. I can not think of a better place to stay in Nashville. We have stayed at Four Seasons I Brentwood and Gaylord Ophreyland hotel during our stay but this place was our favorite. Also, breakfast is included which was excellent.. This is a gem in Nashville!

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
Karen T, Thanks for that great review! We are glad you enjoyed your stay with us. Please don't hesitate to call for any future reservations!

"Ok for over night except for price"

SuAnne L, Oak Park, Illinois 19/02/2016

Clean room, comfortable bed, blah breakfast ok coffee. Stairs everywhere, not for the handicapped. We don't know if there was something big going on while we were there, but the price was ridiculous. I'd stay again if it were cheaper. I need at least 200 characters for,this to post. Hope this helps you.

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
SuAnne L, Thank you so much for your review! I am sorry that your stay seemed to be less than satisfactory for you. We do appreciate your feedback on our breakfast items. Our hotel rooms are handicap accessible. Not only do we have designated handicapped rooms but if any guest has any issues climbing stairs etc we do offer them a first floor room if it is visible to us that they may need it or if they do inquire. Please do not hesitate to call us if there is anything you may need for future trips to Nashville!


DEL K, Winthrop Harbor, Illinois 26/01/2016

My wife and I were traveling thru to Florida and stopped in Brentwood over night. We have stopped here before and found it to be a clean and well kept facility. The area is in walking distance of restaurants and a Target Store if in need of any items forgot. We were greeted last year with comp bottles of water and micro-popcorn.........not this year. Economy may be the reason, but all in all the stay was pleasant.

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
DEL K, Thanks so much for the great review! I am glad that your stay was satisfactory! It is a bummer to read that you were not greeted with our standard bottle of water or microwave popcorn this year. I will be sure remind our staff of certain protocols and procedures to ensure that this does not happen to the next guest. Please don't hesitate to call us for future reservations when staying in Nashville!

"Not so bad, nothing special"

TitanShane, Birmingham, Alabama 19/01/2016

This was an OK for a night's rest on a business trip. One of the best things it has going for it is the location. It is in a safe area, near some restaurants and a large Target shopping center. Only 15 minutes to the heart of downtown. The hotel was clean and spacious. Not the most fancy furnishings. Overall very average accommodation.

tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
TitanShane, Thanks for your review! We love hearing feedback from our guest. We are glad that you did enjoy your stay here at our hotel. Please do not hesitate to call us when in need for future reservations!

"poor planning"

Catherine W, silver Spring, United States 14/01/2016

hotel is inconvenient both in location and set up the price matched the posh Nashville neighborhood but hotel was not worth the price. Bed felt and sounded like Styrofoam we stayed in some excellent Best Westerns in Arizona and Oklahoma but this one was below standard

"Another Excellent Stay at Brentwood Best Western"

Russell D, Alexandria, United States 09/01/2016

We had another excellent stay at the Brentwood, TN, Best Western. As always, it was very pleasant and friendly with a very fair price. We stayed almost 2 weeks over the Christmas and New Year's holidays. Bob, Tammy, and their staff made our stay very relaxing and homey. We stay there every year when we come to see family and friends for the holidays. We recommend it to anyone coming to Nashville and needing a pleasant and relaxing place to stay. You will not be disappointed.

"Did we really stay at the same place as the other reviewers?"

Hoosier70, Indiana 08/01/2016

I am going to do my best to be fair on my assessment of this hotel as I have both negative and positive comments. The positive: The location of the hotel is great with easy access to the interstate. We had a suite room with a separate living area and the suite was very large and the walk in closet was great. The continental breakfast was nice with a good variety of both hot and cold items. The negative: Our room was not very clean. We had several pieces of hair on the ledge of the tub, there was a stain the size of a basketball on the back of the couch, the six panel doors (which I understand most hotels don't have) were covered in dust, and there was a significant amount of dust and debris on the floor behind the headboard. Also, the grout was pretty much black in the "kitchen/desk" area. All of the woodwork was beat up and/or chipped and looked terrible. While the suite was very large, we found the layout extremely odd. It was almost as if there was a dance floor in the middle of the sitting area. I did not find the hotel to be secure as the outside entrances did not lock or require a key card to enter. Our door did not lock shut unless you pulled on it very hard. Overall, we did not feel comfortable in this hotel and would not stay here again unless they made some improvements. I do feel that with some changes this could be a fantastic property given the location and the size of the rooms. I wish I would've taken more pictures.


Helen C, Nashville, TN, United States 08/12/2015

I love this Best Western located in Brentwood, TN...I have stayed there for all my business appointments in the past year and will continue to do so in the future. Their staff is wonderful - so helpful and caring - just like family. I love their continental breakfast and they aren't stingy with their food. All in all you just can't beat them.

"Great stay"

Beth F, Oak Ridge, United States 07/12/2015

The suites at the BW Brentwood are an excellent choice for a family with kids. The rooms are very large and clean - location is excellent. Employees are extremely nice and go the extra mile. Breakfast is excellent. This is our hotel of choice for swim meets.

"Very nice hotel "

User 06/12/2015

I was very happy with this hotel. My husband, 2 yr old son and I stayed here one night when traveling back home after vacation. The room was very clean and comfortable. The hot complimentary breakfast was great. We will probably stay there again!

"good location...somewhat hidden but VERY nice"

Clay R, Tulsa, United States 05/12/2015

Courteous staff and very professional and I would recommend it for a variety of reasons and particularly easy access to local highways, shopping and including restaurants. It seemed like a safe area as well....and, it was nice to have such an easy on-and-off highway stop!

"Thanksgiving stay"

Kathy W, Texas, United States 02/12/2015

Very nice. Fresh bedding and big towels. Would definitely stay again. Great location: close to IH65 and restaurants and retail stores. Breakfast was fresh. Fitness room needed a cord for the recumbent bike. Heating and AC worked well.

"Not real secure"

Donna B, Ozark, United States 30/11/2015

The patio door was unlocked when we arrived in the room. We could feel a draft when we were in the living area. The next morning we noticed that the two windows in the living area were not even latched and would not shut down all the way in order to latch. No screens on the windows either. Anyone could have gotten into the room since it was ground floor. The building sits next to the road with shrubs separating them. Some one could have gotten behind the building without being detected and gotten into the room. The unlatched windows could explain why there was a musty moldy smell in the room which was quite strong. The hot breakfast was not very good either. The eggs tasted like they were powdered eggs and the sausage was terrible tasting.

"Clean and nice"

Tracy W, Chicago, Illinois 16/11/2015

Very nice clean big rooms. Had a problem with the cable that the staff fixed within minutes of us letting them know it wasn't working. Close to interstate and plenty of places to eat. Just an overall nice clean hotel with decent prices.

"Nice place to stay!"

Tayler G, Nashville, United States 16/11/2015

The outside of the hotel looks nice and homey, and the inside is no different. Very clean and updated place, with free wifi and a free breakfast that CANNOT be beat. The rooms are clean and nice, although our refrigerator did not work (minor problem). I am extremely picky when it comes to hotels, especially about cleanliness and this Best Western fulfilled my expectations! Overall, very happy with my stay.

"Brentwood Best Western"

jojolima, Lima, Ohio 16/11/2015

This is a great motel. Staff is the best that we have seen for many years. Desk, housecleaning, breakfast were all a class act. The motel is in an excellent location that is near Target, and many restaurants. We will never look for another motel when we are visiting family.

"Great location"

Daire R, Nashville, United States 12/11/2015

This hotel was easily accessed off of I-65 and was near restaurants and shopping. The rooms were spacious and comfortable with free Wi-Fi. The breakfast bar was quite sumptuous and well-stocked. Best of all, the staff were friendly and went out of their way to make me feel comfortable.

"Great staff"

wcrk2015, Singapore, Singapore 18/10/2015

The staff are particularly friendly and helpful. Our trip required us to pass Nashville twice on the trip. The staff made us so welcome on the first trip that we decided to use the same hotel on our return trip too.

"Great place!"

User 14/10/2015

We really enjoyed staying here. Close enough to Nashville yet far enough that it isn't big city. Walking distance to Waffle House, Target and Longhorn. Staff was great, let us check in early. Very clean and had lots of ideas for things to do! Not far from Franklin, TN. Check out the Battle of Franklin Tour! Well worth the visit!

"Great Hotel"

Sherri R, Denver, United States 12/10/2015

My family has stayed here for a couple of years visting family. The hotel staff have become like family the way the take care of us! Would recommend this hotel to anyone staying in the Nashville area. Great location and even though it is a little old it is in great shape and is CLEAN!



Overall pleasant. If in wheelchair, CHECK for access. There is a lack of railings at steps outside and in main sleeping quarters. Good parking. Easy access to highway, once you learn the right exit. Tripadvisor displayed wrong exit.

"Clean and comfortable"

laura c, Sarasota, Florida 05/10/2015

We travel a lot across country and look for Best Western Hotels for a nightly stay. Typically they are clean and comfortable. Definitely a good value for the dollar and conveniently located off the highway with plenty of good restaurants in the vicinity.

"Exceptional customer service"

rcerbo22, Bernardsville, New Jersey 01/10/2015

Upon arrival the staff went out of their way to answer the many questions we had about the area. We arrived earlier then the scheduled check in time so we had to wait about a half hour but it wasn't a problem. The breakfast was great and there was always a staff member there with a greeting and a kind word. A room problem we had was promptly taken care of. If we were to visit the area again we would definitely stay at this hotel again.


sarnold825, Marietta, Georgia 01/10/2015

Great place to stay in the Brentwood area of Nashville. Rooms are updated and comfortable. Great hot breakfast. The property has a "homey" feeling rather than an institutional feeling. Staff is helpful and pleasant. Great alternative to the larger chain motels.

"Convenient & Roomy"

oldtimer86, Ocean City, Maryland 30/09/2015

Our suite rooms were immaculate, and roomy. Loved the accessibility to restaurants & stores which were within walking distance. We were unfamiliar with the area and were attending a wedding in a Hotel in downtown Nashville.The location is right off the main roadways. We were able to hop onto the interstate and easily get to and from downtown Nashville in a short time.

"Two TVs, Two Remotes Everyone is"

Te33y, Sebastian, Florida 29/09/2015

happy. This was a requirement for my hotel search. When traveling with four people/family it makes lodging so much more enjoyable. Good location--lots nearby. Our beds, however, did not meet the standards of Best Western. Not as comfortable and very noisey, so every time you or someone else moved you heard the bed. And then there is breakfast--like the selection, but please, please BW up the quality level on the eggs and sausage gravy.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.