SureStay Plus Hotel by Best Western Alvin, Alvin

Sure Stay Location in Alvin TX is next door to former Best Western, Now a M-6, but this former 8 has upgraded to a 9 and improvements are still being done as some workers were busy with those things when I arrived. The rooms are comfortably large with the expected amenities such as a large TV, coffee maker, micro, fridge (with Freezer!), desk, adequate bath linens although the weave pattern on towels was like a farm field with furrow like pattern, alittle rough on the skin but highly absorbent - Passes, two locations for hanging clothes, so if you are traveling and want to remove all clothing from your vehicle - rooms can probably accomodate you. comfy bed, darn good A/C unit. Carpet could use a replacement but it looks like that will be coming soon from the work I witnessed. Otherwise,m for the price of the stay, no complaints! Work in progress but tolerable as there was no disturbing noises and of course they can't work on every room at one time! Stop in, it is reasonable and large selection of TV channels.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
Thank you for taking your time to leave a review. We are glad you enjoyed your stay and were not bothered by the work being done. We do want our guest to have a nice comfortable experience at our hotel. We appreciate your take on our property and hope you come to stay with us again.

When we pulled up to the hotel we noticed how ran down the outside was. After traveling all day we were just ready to rest. Thinking the inside would have been better we decided to stay. Upon entering the establishment we noticed how unkempt and rundown it appeared. After check in, which was interrupted several times by the employee who was also handling another billing dispute with another guest, we asked where the elevator was. They dont have one. Once we made it by the drunk guest who was singing by the outside door, drug a 40 pound bag up the 2 flights of stairs, and had to force open our doors, we were greeted by horrible lighting and stained carpet. Once we realized we had been charged a second time for our rooms, we tried to dispute it but was met with rolling eyes and attitude. We gave up on that. The beds were comfortable, the breakfast was ok. Overall, I would not willingly stay here again.

AlvinTexas, Front Office Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We appreciate you taking the time out of your day to complete our survey. We do apologize for not exceeding your satisfaction during your stay. We promise to look into those problems and fix them. We hope you consider on giving up another chance to meet your satisfaction in the near future. Again we do apologize. If you have any questions you may contact us directly. Thank you Sure Stay In Alvin.

This was an great place to stay and the price was very good. The staff was very helpful and very polite. They had everything there that we could have possibly needed and we will definitely be staying here again.

AlvinTexas, General Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We are so glad we were able to satisfy your every need on your stay with us here at sure stay in Alvin. We do value your feedback and appreciate you taking time out of your day to completing out survey. We hope to see you again in the near future. Thank you again. Sure Stay

Great value - stayed with my family when attending event in nearby Pearland and chose initially due to proximity to event site and spouse's family who live in the area. Good breakfast selection and clean, good- sized rooms for the price. Onmy drawback was no crib/ playpens available...

AlvinTexas, General Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
Thank you for taking time out of your day to take our survey. We appreciate all your positive feedback. We are glad you were satisfied with your stay, we hope to see you again in the future. Thank you, Sure Stay

Nice, clean hotel with enough space between beds for wheelchair. Beds were good height for handicapped. Bathroom was a good size for wheelchair. The toilet seat was loose which could be a fall hazard. And water wouldn't stay hot during shower, going from warm to cold and back to warm. Very clean room and nice big television.

AlvinTexas, General Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
Thank you Sharon H for completing our survey. We do apologize for the loose toilet seat. We will have that looked at immediately, We are glad everything else was met to your satisfaction. We hope you come back again for another stay in the future. Thank you, Sure Stay

Very clean hotel. Good and Friendly service with clean room...we enjoy hot breakfast with cappuccino machine all day. My kids loved pillow toper bed with good aircondtion....we will definitely stay there again.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We want to thank you for taking your time to give your feedback. We're very glad you enjoyed your stay here with us and do hope to see you again.

This place is excellent !!!!!. I spend between 6 - 9 months on the road for business and so live in hotels, and I must say, this place without exception, is the best quality hotel I have stayed at in it's class. Very Clean, Very Bright. Big Rooms and customer service can't be beat. Every single person who works here is friendly, courteous and professional and helpful. Starting with the General Manger Kurti ( forgive me if I spelled it wrong ) who sets a great example for how a hotel manager should be. The breakfast is great and hardy, always hot and fresh. And the price for the quality you get speaks for itself. Without question, if you are looking to stay in Southwest Houston, I implore you to stay here, it literally is the best place in the area

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
On behalf of our team at Sure Stay Plus by Best Western in Alvin Tx, We Thank you for completing the survey regarding your recent stay at our property. We are Greatly appreciated to your kind words and are glad you enjoyed your stay with us and all your needs were met and more. We hope to see you again in the near future. Your business is important to us and we value your feed back. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely 54059 Property SureStay Plus Hotel by Best Western Alvin

Checked in was welcoming, the lady that checked us in was very sweet and very well mannered, I didn't see a name tag but she presented herself with her name Erica. Housekeeping lady was very nice and welcoming herself (Edna) rooms are extremely beautiful and beds are comfy. The pillows are as soft as cloud's. Front desk greeted us as we were coming and going, made us feel at home. I'm guessing it was shift change because another female employee arrived and I have never seen a young lady scream and act with so much disrespect as she screamed and cursed hollering at the other employee. The young lady I give so much credit for stood there as she held her tounge talked calm to avoid a fight as to I would of done different. This was very unprofessional and very low class. The rest of that night the second shift lady was rambling going on and on cursing and talking so ugly about the other lady as she was on a personal call. Mind you this could of been taken to the back and not up front where everything echoed. Other than that everything was great, breakfast said 6AM to 9AM but was a bit late. Seen Ms.Erica that morning and she personally came up and apologized for the incident that occurred. Now that is what your hotel needs more of,Young ladies with class and respect.

Bed was comfy, room was clean but a little small. Bed was VERY high. Need a stepstool for short people to make it up. However, breakfast sucked! Not a lot of choices, raw sausage, terrible coffee (bring your own and make it in room), cold eggs. Whataburger is close by, as is a great place called Kelly's (about two miles in the opposite direction from the hotel. Just ask). I wouldn't recommend for a long stay but for a day or two, it would be ok.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize our breakfast did not meet your satisfaction. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for take the time to complete our survey.

No elevator and they did not even offer a room downstairs. We went at 3 pm and our room was not ready. No hot water if 2 people plan to take a shower back to back. The breakfast room has only 4 small tables. Terrible place.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We would like to apologize for not exceeding your expectations here at sure stay in Alvin. I do apologize for no elevator we are working on that, Also we can not offer room downstairs if there are not any available if that was not the case I extremely apologize on behalf of the entire staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.