SureStay Plus Hotel by Best Western Alvin, Alvin

Very clean hotel. Good and Friendly service with clean room...we enjoy hot breakfast with cappuccino machine all day. My kids loved pillow toper bed with good aircondtion....we will definitely stay there again.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We want to thank you for taking your time to give your feedback. We're very glad you enjoyed your stay here with us and do hope to see you again.

This place is excellent !!!!!. I spend between 6 - 9 months on the road for business and so live in hotels, and I must say, this place without exception, is the best quality hotel I have stayed at in it's class. Very Clean, Very Bright. Big Rooms and customer service can't be beat. Every single person who works here is friendly, courteous and professional and helpful. Starting with the General Manger Kurti ( forgive me if I spelled it wrong ) who sets a great example for how a hotel manager should be. The breakfast is great and hardy, always hot and fresh. And the price for the quality you get speaks for itself. Without question, if you are looking to stay in Southwest Houston, I implore you to stay here, it literally is the best place in the area

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
On behalf of our team at Sure Stay Plus by Best Western in Alvin Tx, We Thank you for completing the survey regarding your recent stay at our property. We are Greatly appreciated to your kind words and are glad you enjoyed your stay with us and all your needs were met and more. We hope to see you again in the near future. Your business is important to us and we value your feed back. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely 54059 Property SureStay Plus Hotel by Best Western Alvin

Checked in was welcoming, the lady that checked us in was very sweet and very well mannered, I didn't see a name tag but she presented herself with her name Erica. Housekeeping lady was very nice and welcoming herself (Edna) rooms are extremely beautiful and beds are comfy. The pillows are as soft as cloud's. Front desk greeted us as we were coming and going, made us feel at home. I'm guessing it was shift change because another female employee arrived and I have never seen a young lady scream and act with so much disrespect as she screamed and cursed hollering at the other employee. The young lady I give so much credit for stood there as she held her tounge talked calm to avoid a fight as to I would of done different. This was very unprofessional and very low class. The rest of that night the second shift lady was rambling going on and on cursing and talking so ugly about the other lady as she was on a personal call. Mind you this could of been taken to the back and not up front where everything echoed. Other than that everything was great, breakfast said 6AM to 9AM but was a bit late. Seen Ms.Erica that morning and she personally came up and apologized for the incident that occurred. Now that is what your hotel needs more of,Young ladies with class and respect.

Bed was comfy, room was clean but a little small. Bed was VERY high. Need a stepstool for short people to make it up. However, breakfast sucked! Not a lot of choices, raw sausage, terrible coffee (bring your own and make it in room), cold eggs. Whataburger is close by, as is a great place called Kelly's (about two miles in the opposite direction from the hotel. Just ask). I wouldn't recommend for a long stay but for a day or two, it would be ok.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize our breakfast did not meet your satisfaction. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for take the time to complete our survey.

No elevator and they did not even offer a room downstairs. We went at 3 pm and our room was not ready. No hot water if 2 people plan to take a shower back to back. The breakfast room has only 4 small tables. Terrible place.

AlvinTexas, Manager at SureStay Plus Hotel by Best Western Alvin, responded to this review
We would like to apologize for not exceeding your expectations here at sure stay in Alvin. I do apologize for no elevator we are working on that, Also we can not offer room downstairs if there are not any available if that was not the case I extremely apologize on behalf of the entire staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I stayed at a SureStay Plus Hotel by Best Western in Alvin, TX. I was surprised that every time I turned on the TV, CNN (FAKE NEWS) was displayed. It was also continually showing in the Breakfast room. Most hotel TVs come on with a guide or preview of movies. YES, I can change the channel, BUT it is easier to choose another hotel chain. Since we stay at 12 -18 hotels/yr. Hotel management shouldn't push their views on their guests if they want repeat business.

This was a quick visit to see family. We really enjoy this Super 8 since it is always clean and has a good quick breakfast (cereal, toast or waffles) Nothing fancy. Price is very resonable.