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Código ventaja

Destino

Wakefield, Royaume-Uni

LLEGADA

27/06/2022

salida

28/06/2022

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2  Adultos0   Niño

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Código ventaja

Best Western Wakefield Hotel St Pierre, Wakefield

733 Barnsley Road, WF2 6QG, Wakefield, Grande Bretagne - Ver en un mapa
Best Western Wakefield Hotel St Pierre - Vista exterior El Best Western Wakefield Hotel St Pierre se encuentra en el centro de Wakefield. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de un apacible descanso durante su estancia en Wakefield en el Best Western Wakefield Hotel St Pierre. Este acogedor hotel está situado junto al centro de Wakefield, en la hermosa y galardonada localidad de Newmillerdam. Desde aquí podrá acceder a pie al parque rural de Newmillerdam y estará situado a solamente cinco minutos en auto de la mansión rural de Woolley Hall, dos enclaves perfectos para disfrutar de un día de recorridos por la zona.El hotel St. Pierre proporciona el espacio de alojamiento idóneo a poca distancia de Leeds con una excelente ubicación a solamente 30 minutos en auto de esta animada ciudad. Aquí también podrá tomar su auto para pasar el día explorando magníficos enclaves históricos como la abadía de Kirkstall, disfrutar de una terapia de compras en Trinity Leeds o de la ya mítica vida nocturna de esta ciudad, que ofrece exquisitas especialidades gastronómicas, música, bares y eventos teatrales para todos los gustos.A su vuelta al Best Western Wakefield Hotel St Pierre podrá disfrutar unas impresionantes vistas a la naturaleza de la zona desde la parte posterior del hotel y de espacios de igual belleza en el interior. Nuestro hotel permitirá a todos los huéspedes disfrutar de una exclusiva estancia adaptada a sus necesidades con un total de 54 habitaciones con diseño individualizado y baño, equipadas con televisores con pantalla plana y una confortable y elegante decoración. Dos de nuestras suites cuentan con camas con dosel, algo perfecto para aquellos huéspedes que deseen disfrutar de una lujosa estancia. A la hora de disfrutar de una cena y de agradables momentos de ocio, no deje de visitar el exclusivo restaurante Pierre y el bar de nuestro hotel. El menú a la carta se actualiza de manera regular con especialidades de temporada y también incluye los mejores productos locales, lo que le permitirá disfrutar de exclusivamente lo mejor de Yorkshire.Con una gran variedad de actividades, nuestros huéspedes podrán disfrutar del alto nivel de comodidad de uno de los hoteles más acogedores de Wakefield. En las cercanas localidades de Yorkshire podrá disfrutar de un relajante ambiente rural, al tiempo que también podrá acceder al animado ambiente de Leeds en cualquier momento que lo desee.

Best Western

Wakefield Hotel St Pierre

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Los puntos fuertes del hotel

  • Restaurante en el hotel
    Restaurante en el hotel
  • Aire acondicionado en el hotel
    Aire acondicionado en el hotel
  • Salón de cócteles en el hotel o a menos de 30 metros del vestíbulo del hotel.
    Salón de cócteles en el hotel o a menos de 30 metros del vestíbulo del hotel.
  • Estacionamiento gratuito disponible.
    Estacionamiento gratuito disponible.
  • Recepción las 24 horas
    Recepción las 24 horas
  • Servicio de habitaciones
    Servicio de habitaciones
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
Basado en la opinión de 1350 huéspedes
NOTA EMITIDA
Excelente
720
Muy bueno
363
Normal
149
Malo
65
Pésimo
53
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
130
De negocios De negocios
244
En familia En familia
342
En pareja En pareja
433
En solitario En solitario
47
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"St.Pierre"

3
User 20/06/2022

Friendly helpful staff. Great location as visiting Newmiller Dam. Rooms and hotel in general very outdated . Room quite dark and very hot with no air system and only able to open window slightly. Quiet environment.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. We will be looking into issues raised.

"Great Hotel in Lovely Surroundings"

5
Flowerfamily_10, Durham, United Kingdom 19/06/2022

We visit family here four times a year and love the hotel and surroundings. The staff are very welcoming and can't do enough for you. The rooms are clean and smell nice. The breakfasts are lovely. A real home from home experience overall. There's a great pub nearby called the Dam Inn that has live music on Friday nights and is well worth a visit.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a nice review.

"Stunning location but disappointing stay"

2
User 19/06/2022

I did enjoy my stay with my partner however the evening was spoilt by a rude woman over the bar/restaurant area who was complaining loudly about her meal to the point me and my partner felt uncomfortable to finish our drinks that we retired back to the room for the night. Felt sorry for the poor girl who was serving them as she tried her best and demanded a refund. That's more than what I would have allowed. The rooms them selves are fairly clean, the walls could do with a lick of paint as there were patches of paint which appears to be a completely different colour to the walls themselves! Overall, I wouldn't stay here again, I gave this place another chance and safe to say I won't be returning. It is a shame as the hotel it's self is in a stunning location.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for this review. I will be sure to look into all issues raised so that this does not happen again.

"Fathers day meal"

5
Sam A, Wakefield, United Kingdom 19/06/2022

We always love a visit to the hotel after getting married here in 2017. We visited on Sunday and had a beautiful father's day meal. The Goats cheese and red onion tartlet starter was so tasty, the mains were cooked perfectly, 10/10 mash! Puddings were gorgeous. Massive shout out to Mel & Sophie who always make us welcome. Thankyou to all the staff. Waiting time between courses was perfectly timed! See you all soon x

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will make sure your message is passed on to the team.

"Don't expect a lie in."

1
User 19/06/2022

We travelled to visit local family, and to have a nice lie in each day as our lasting trip before our baby is due. We had two different rooms due to availability. Night one, standard room. Right next to the cleaning cupboard so as soon as the morning cleaners are active, no hope of sleeping in. Make sure you request not to have that room. Night two, the four poster suite. We paid more, expected a decent sleep, but unfortunately not. The extractor fan in the bathroom doesn't turn off, and the cooling system fan is right outside your window, so the whole room just 'buzzes' It defeated the whole point of staying in a hotel to me. Staff are friendly, but when I complained, I was just given an email to contact, and a full hearted agreement in which they said... ' Yes it's awful, if you sleep at the front there is road noise, to one side its loud late because of weddings and events below,if someone uses a bathroom or a room below of above you uses a bathroom the extractor fan stays on to keep everyone awake for up to 17 minutes. Then we got unlucky with the cleaners and cooling fan location.... ' Sounds like a shrug and carry on situation, so no point in me complaining, but to be useful, if you want to sleep the best bet according to them is rooms 320's at the back which are quieter. (Otherwise all clean and friendly etc, we didn't use other facilities just went there at night to sleep). Good luck!

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am very disappointed to hear that you did not have a good stay, and also that your complaint was dismissed in such a way. I will be looking into all issues raised so that this does not happen again. My sincere apologies that your stay was not up to our usual standards.

"Last minute night away"

1
User 24/05/2022

First of all this was a last min booking we literally booked half hr before we arrived . I only booked it as it said they had a nice restaurant so I thought me and my husband could have a nice meal and a few drinks , when we arrived the restaurant was closed , only bar food available to eat in the small bar area where there was a rock band playing in the room right at the side , not very relaxing at all . We chose to have a few drinks then order food to our room , when we got to our room the bed had been used and there was tea wrappers in the bin , we called Down to reception and 2 lady's came up they couldn't understand hiw someone had been in our room but said they would change the bed as they didn't have any more rooms available we agreed to this but by this time we had already ordered food so the food was sat waiting while the room was ready which ment it was cold and dry buy the time we ate . We decided to just get in bed and get some sleep but then at midnight a couple entered our room using a card , as you can imagine we were shocked. We rang down to reception who said they would send someone up , no one arrived so my husband went down , yet again there was nothing they could do and the receptionist just walked back into her office . So all in all we spent about 150 pounds on a night that was just ruined from start to finish , no sleep as we were worried who was coming into our room next . We did revive a free bottle of wine but after all the messing about didn't drink it and that was all that was offered . No refund or anything . Would not go back to this place , on the plus side the 2 lady's who we did deal with were friendly and polite.

"Lovely setting, excellent staff, spotless room, tasty food."

5
EngliShisha, Durham, United Kingdom 21/05/2022

The building isn't historic and it isn't modern - you might say it's dated and the decor is overdue a re-working - but the St Pierre's setting is pretty, the bedroom was very comfortable and spotlessly clean, meals in the bar and at breakfast were really tasty, and all of the staff are super friendly and helpful. There is plenty of free parking, WiFi works well, prices are very reasonable, and it's a short drive from the M1 and lots of attractive spots. I would definitely stay again, and would certainly thank the staff for doing their jobs with such positive energy. It was ideal for a two night business stopover, and the hotel runs with care and evident pride in looking after guests.

"Amazing stay at hotel due to Ben"

5
User 19/05/2022

I absolutely loved my recent stay. Ben could not do enough for me and really puts the customer first. He was extremely knowledgeable and went over and above keeping me company on many subjects. He is a credit to the company and deserves a promotion!

"Amazing staff"

5
RGG1952, Sunderland, United Kingdom 06/05/2022

This hotel is perfectly placed, being very near to fabulous walks and also to popular attractions. Stayed here 3 or four times now and each time have been blown away by the friendly, helpful and cheerful attitude of all staff members. Breakfasts are superb with multiple options to suit all tastes. Rooms are a good size and clean. Can't fault it, especially considering the value for money from Groupon deals.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I t is so nice to see such a glowing review of the staff. I will be sure to pass this on

"Lovely location"

3
Michael C, Redcar, United Kingdom 04/05/2022

Hotel is in a good lovely position. Friendly helpful staff.breakfast cooked to order Bad point's needs updating,more lighting in rooms, bath needs grab handles, toilet paper holder needs moving.enjoyed stay.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will look into the issues raised

"Perfect for purpose"

5
chloe8s, Newcastle upon Tyne, United Kingdom 02/05/2022

We were travelling from Manchester to Newcastle following a holiday abroad, and needed a place to stay over on the way home due to the unsociable hours of our flight back to Manchester. This hotel was easy enough to find, was equipped with everything we needed and the staff were lovely. We had the best nights sleep we'd had all week due to an uncomfortable bed during our holiday, and we didn't feel rushed to check out. We'd definitely stay again if looking for a place to stay in the area.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review

"Disappointed with staff smoking"

3
User 02/05/2022

We wanted a drink in the bar with friends but had to take the drinks to our room as staff where stood right outside the door smoking and the smell was overpowering. This did not look good for people passing the hotel. Also the pillows in the room were very hard. This is our only complaint as everything else was good

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to send this review. I am so sorry to hear about the smoking issue, and will be looking into this immediately.

"Newmilllerdam stay"

2
lindsay579195, Erith, United Kingdom 02/05/2022

Hotel is in serious need of refurbishment. Rooms are dated and dingy and not as described when booking. We were really disappointed. The actual location is fabulous and the staff are very friendly, helpful and welcoming.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am sorry your stay was nor up to our usual standards. we are hoping to get started on a planned refurbishment program soon, so hope to see you again.

"Excellent service, definitely recommended"

5
User 02/05/2022

We held our annual ladies night at the St Pierre hotel, Wakefield. Mel and her colleagues were absolutely fabulous, nothing was too much trouble. Everything I had requested on the day, from the special dietary requirements, the seating planning to the DJ/ singer positioning, were all catered for with no problem and ready at the time that was agreed. The meals that we had ordered were excellent, has was the service. I couldn't have wish for anything more. Thank you to Mel, for the help she gave me, planning and organising the evening and to her hard working staff for making it a wonderful night. We will be coming back.

"Very enjoyable stay"

4
User 22/04/2022

Lovely hotel and staff, very good breakfast, excellent value for money. Excellent location. Hotel room dated and would be lovely if refurbished, more modern. All in all we still enjoyed our stay and will return.

"Excellent service"

5
corrinae2020, Penwortham, United Kingdom 20/04/2022

Hotel is situated in a really nice place with a lovely lake and a fab pub just down the road. The hotel itself is really clean and well kept. The staff are friendly, efficient and nothing is too much trouble for them. The service is excellent

"We will be coming back."

5
craig7377, Leeds, United Kingdom 20/04/2022

Very nice hotel right next to the Newmiller-Dam, decent price for a short stay away. The breakfast was very good value. They do nice food and have a reasonably priced bar, also you are close to a few pubs and the Dam itself so you can go for a wander. It's not too far off the Motorway (5 mins), well signposted and easy to find. Would Recommend.

"Upgrade"

3
694paule, Blackpool, United Kingdom 19/04/2022

Upgraded too a so called executive suite £115 for one night upgrade cost £40 . Only difference too a standard double was 2 seater settee coffee table or and jets in the tierd worn bath . Room was very tierd also . When i upgraded the lady behind the counter wrote £30 on a regerstration form but charged me £40 very big disappointment when i looked online the room i was in looked like a junior suite . Staff was friendly and breakfast was excellent 3rd time ive stayed here but definitely would upgrade aga8n if we returned.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
sorry to hear about your issues with upgrade. I will be looking into this matter. I hope we will see you again.

"Good value"

5
andrewkedie, Leicestershire, United Kingdom 18/04/2022

Had a great welcome upon are arrivel, we had already checked in on line so only needed to make payment. Good choice of drinks at the bar and a menu to suit most pallets. Room clean and well equipped, Breakfast was excellent good choice and well cooked.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review

"Very poor"

1
arn0ldwhite, Castlefinn, Ireland 14/04/2022

Small dingy dark attic room without a proper window.. Room was filthy.. And very dated... Would not recommend to anyone... Maybe okay for a workman who doesn't care. Got a shock from the light socket. On a positive note the staff were very helpful

"Our Wedding Day 10/04/22"

5
User 12/04/2022

We had an absolutely superb day from start to finish. Mel, the wedding planner has been a star since the first day we visited, always answering emails and calls quickly and efficiently. And then on the big day, everything went perfectly. The ceremony room was beautifully set out (Cezanne suite) and the wedding breakfast and evening room was decorated just as we'd hoped (Monet suite). All of our guests commented on the lovely food - and that was the canapés, the main meal and the evening buffet. Any request was dealt with immediately. We had a ceilidh band and dancing and the room was a perfect size for that. Mel was on hand all day and she and the whole team were fantastic. I have not one negative comment to say.

"wedding anniversary weekend."

5
User 12/04/2022

Very friendly and helpful staff. Excellent location for nearby walks. Ideal location as a base to explore other tourist attractions and site seeing areas. We upgraded the room whilst we there and really enjoyed the additional space/ facilities.

"Cheap deal but you get what you pay for but will be better after refurb"

3
LRowley85, St Cleer, United Kingdom 08/04/2022

We booked this as a groupon deal and it was a bargain. We got breakfast and a free glass of wine included so won't complain too much. We don't drink wine so luckily got a draft pint instead but after the waitress poured it, she then got told cider wasn't included. I don't see the difference between cider ok draught and the lagers on draught but that was the managers view. The room was in the attic with eave ceilings that were low in places and we both hit our heads. It was clearly an older style room and there were holes in the lampshade and it was very outdated. The bed was very uncomfortable and had a big dip in the middle that we both ended up in. It was also very warm so we opened the Velux window but it didn't allow much of a draft unfortunately. After a not very good nights sleep, breakfast was tasty and fully stocked. Great filter coffee and fully English was top notch. The staff member was on her own due to a sickness and she was running round doing everything bless her. The restaurant was also incredibly hot in that my husband had to leave halfway through breakfast from feeling light headed due to it. I have notified the manager and he has advised about the sickness and that the place is having a refurb at the end of the year, which it needs. Great location just off the M5 and there is a lovely lake for a walk nearby. Rooms just need an upgrade and a new bed but it was a bargain!

"Wonderful two days"

5
CllrChris, Lincoln, United Kingdom 06/04/2022

We have just completed our holiday with the Great Western and it was a real joy. The staff went to great lengths to make us feel welcome and the service was very warm and personal. The bedroom was lovely with a great view. The overal decor was one of organic growth to make residents feel comfortable.

"Did the job"

3
User 05/04/2022

My wife and I took the opportunity of our youngest son being on a school trip to get a rare night away together. It would have been great except that the fan located on the flat roof outside our room (211) was very noisy and the room smelt strongly of highly fragranced cleaning products or possibly air fresheners. We asked about changing room, but the hotel was full. The staff were aware of the fan being faulty and are waiting for it to be fixed. They assured us it would be turned off when the kitchen closed at 9:15. We left the windows open as much as possible to clear the air, and went out to eat. We looked at going to the pictures to delay returning to the hotel, but there was nothing on. We kept the windows open and put up with the noise, and the fan did turn off at the time they said it would, and didn't come back on till 6:45am. We slept with the windows open. The breakfast was good, the room was clean, the staff were friendly. It might just be one room that had an excess of fragrances - maybe someone had smoked in there previously, and the kitchen extractor fan might get fixed soon.

"Smell of cigarette smoke was not welcoming"

3
User 04/04/2022

Disappointed that one of our two rooms smelled strongly of cigarette smoke. I'm afraid leaving the window open doesn't really make it better. Whilst the view out to the rear of the hotel was open fields, it was somewhat spoiled by the amount of litter that has accumulated along the rear perimeter. The rooms were a decent size and the bathroom was ok, but the furnishings are a little tired and “patched up” in places. The hotel did the job but that's about it.

"Almost perfect"

4
legin-9999, England 04/04/2022

Room was as expected, a bit small but OK, Bathroom a bit small. Prefer a separate shower rather than bath with shower but OK for 2 nights. Bed was very large and comfortable. TV and channels OK. Tea & Coffee OK. View was OK from window. Breakfast was great, full English, plus fruit, plus cereals, plus other extras. Used Electric charge point which was not advertised as being on-site so added bonus. In a good location for our visit to friends and relatives, and good for a quite walk around the local dam / beauty spot.

"Mum's ‘do'"

5
annehopkinson, Cornhill-on-Tweed, United Kingdom 28/03/2022

We had a celebration of my mum's life on Mother's Day, 27th March. From my very first enquiry several months ago Melanie was sympathetic to our needs and wishes for the celebration. Her advice and suggestions were great and just what we needed. On the day, despite being very busy with Mother's Day lunches, nothing was too much trouble. The room was beautifully set up, and Melanie checked that we were happy with everything. When people arrived early we were able to bring forward the serving of the buffet. The food was fantastic, everyone said how delicious it was and the children especially enjoyed the brownies! The scones with jam and cream were a tribute to mum who loved her scones and were just the right touch. Everyone who attended has been in touch with me to say how much they enjoyed the afternoon and how much mum would have loved it. Nothing was too much trouble for Melanie and her staff, I can't praise them or thank them enough. I heartily recommend this hotel for any similar function and will happily stay with them again.

"Venue rural location"

4
User 24/03/2022

Comfortable room, food generous portions, well cooked and presented. Good value for money especially the dinner, bed and breakfast inclusive rate. Very close to countryside parkland and amenities on the edge of the City. Close to the motorway.

"No hot water"

2
User 23/03/2022

Had no hot water on 2 consecutive days. No hot in both shower/bath and sink taps. Dirty tea spoons and cup in the room. There were Human hairs in the bath and the bath was dirty and requires cleaning.

"Wonderful Newmillerdam"

3
dazkel689, Rotherham, United Kingdom 21/03/2022

Usually stay at St Pierre when visiting Newmillerdam , the hotel has great welcoming staff but the rooms and general areas are in desperate need of an upgrade, the rooms are generally clean but so so tired....breakfast is absolutely lovely one of the best to be honest just hotel needs a refurb to match the fantastic surroundings .....

"A great hotel with pleasant staff and fresh , tasty breakfast."

4
User 14/03/2022

The hotel was clean and tidy. The rooms were well maintained and had everything you would need for a night away. Breakfast was lovely! All staff were pleasant and accommodating. We were served in the bar area by a girl called Sophie, she was superb!

"2 night stay"

5
User 14/03/2022

Really enjoyed our stay,staff extremely polite and helpful.Visit was for grandsons 18th party,would highly recommend this hotel.Also only 20 minutes drive from Cannon Hall Farm,a favourite place of ours to visit.

"Family visit "

5
yesbeentherekc, Colchester, United Kingdom 13/03/2022

Excellent hotel. Very good staff,.excellent service and good food, very nice area to walk around as well as the walk around the Damm. Wakefield is just a bus ride away, and Barnsley is the same. 2 golf courses not fare away, plus not bad surroundings

"2 day stay"

1
User 12/03/2022

Reception staff are accommodating, looks great from the outside but don't be fooled by this. The hotel is tired and in my opinion has lack of management and structure. Rooms sticky and needs a thorough clean, General cleaning and lack of attention is poor. We saw drunks in reception, rooms with dirty bedding and carpets , smokers surrounding the hotel entrance. one star at best.

"Long weekend Stay"

3
User 10/03/2022

This a nice hotel in a good location. I stayed over a weekend (3 days). Staff are very good in every department. The hotel gets alot workers staying overnight. So not ideal for a romantic break. The hotel has a restaurant but it is closed at the moment. Restaurant needs to open to attract more people. The area has two beautiful pubs within walking distance. Alot of pubs within driving distance. The hotel needs redecorating. I was in an Executive room but you would not say it was an Executive room by looking at it. Great area around if you want to do alot of walking.

"70th Birthday party"

5
lothers, Leeds, United Kingdom 07/03/2022

A big thank you to Mel and the team for making my birthday Sunday lunch party a roaring success. They couldn't have been more helpful. When we booked my worries around covid and cancellation were dealt with. On the day the hotel was very clean. The room was set out beautifullyand the food was very nice. All the the staff are so helpful and pleasant.Im sure my guests would agree we all had a wonderful time there. Thank you St Pierre

"Our Diamond Wedding Celebration on March 5 2022"

5
FB1820, Wakefield, United Kingdom 07/03/2022

We had a wonderful celebration at the St Pierre and all our relatives and friends thoroughly enjoyed the evening. The meal and the DJ was excellent. My wife and I would like to especially thank Melanie for making the event so enjoyable having made all the detailed arrangements. Not forgetting Richard the first class DJ who put "the icing on the cake". Thanks also to the staff for their wonderful support. An unforgettable experience, not to be forgotten. best wishes Valerie & Melvyn Cook

"Basic, friendly staff"

4
enncle, Newcastle upon Tyne, United Kingdom 07/03/2022

My partner and I booked while travelling From Manchester to home. Stopped to have a night out in Wakefield. £7 taxi to centre and£15 back to hotel. Staff friendly, early check in. Room basic bed clean and comfy. Ironing facilities. Spacious room. Breakfast was nice. Hot and tasty. Would return if passing for a night out.

"Great!"

5
sajenn67, Beverley, United Kingdom 06/03/2022

A fantastic weekend away in a lovely hotel. Food excellent, staff very friendly (special mention for Tracy, Ben and the lady with long dark hair). Slept like a log, peaceful and quiet. Reasonable bar and food prices. Can't wait to visit again.

"Friendly staff / dated decor"

4
MarieH3017, Stratford-upon-Avon, United Kingdom 02/03/2022

The photos of the hotel obviously show the best parts, standard rooms are in need of modernisation but they are clean and comfortable. The pillows were quite hard so I purchased my own and used them instead.

"Old but adequate. Nice and quiet."

3
KarenBianchi, East Yorkshire 26/02/2022

My husband and I stayed here for a few nights in February to get away from home as I am suffering from “ long covid”. We wanted somewhere nice and quiet and where we wouldn't be bothered and this is what we got. Reception staff lovely n helpful. Was disappointed we couldn't eat at the hotel so had to drive elsewhere. Room was old but bed was huge and comfortable. Bathroom was nice and shower good but hot water in sink was hit and miss. Curtains could have done with an update. Both chairs in the room were collapsing and we could have done with a little table but to be honest the room was fine and the hotel had a lovely feel to it. Reception staff lovely and helpful and we really enjoyed our stay. Free parking was a bonus. We had a couple of lovely walks. Thank you.

"Value for money"

4
thomaspN2847SM, Manchester, United Kingdom 21/02/2022

Enjoyed our weekend at the St Pierre. Unfortunately restaurant was closed but there are several pubs nearby and in walking distance if you don't want to drink and drive. Our bar meal on Friday night was lovely and we were well looked after by Laura K . Pity wedding on second day so as nowhere to sit in the hotel we went out despite Storm Eunice. Think in hindsight they could have put the wedding guests in the restaurant so leaving the bar area free for other guests to use. All the staff were friendly though and breakfasts were value for money. We will definitely stay there again if we are ever back in the area.

"Great break"

5
GEVBJ, Worksop, United Kingdom 20/02/2022

Room upgrade we chose was real bonus as my wife who is early riser could have her own space! Food always good here and despite wedding party on Saturday night really enjoyed our visit staff really friendly and great feel to the place clean comfortable but not too stuffy

"Friendly staff. "

4
User 20/02/2022

A very friendly hotel, the staff made us feel very welcome, lovely breakfast (better on the first day when cooked to order, rather than the buffet on the Saturday, but that was still very nice). We had a basic double bedroom, which was a bit tired, but as we were only sleeping there we didn't see much of it! We liked the village setting and it was convenient for the motorway without being on top of it. Hope to visit again.

"Holiday"

4
Camper14922, Chorley, United Kingdom 20/02/2022

Very welcoming Hotel tell staff were very helpful couldn't do enough for you food was a bit basic could be better hotel a bit dated but they comfortable would recommend it for a few days holiday plenty of other places 28 and plenty of walks not far from the area

"Dicole Nachenberg"

5
Jayhs1994, London, United Kingdom 12/02/2022

Staff were great. Christian deserves a raise and that wakey lass was phenomenal too. Hotel needs to be renovated though felt like stepping back in to the 80s. Fan quite noisy in bathroom which was pretty annoying. All in all I'd rate it 4/5 stars.

"Hotel is pleasant, most staff are helpful but breakfast is poor"

2
davidoff280, World 07/02/2022

The room wasn't anything fancy but was clean and the bed was really comfortable. Most of the staff were really friendly and helpful, just the ones serving the breakfast did not seem interested. There was plenty of parking on-site which is always an added bonus. Breakfast itself was poor, seemed precooked and taken off a buffet but served up for you. Portions were really small with only 1 of most items given to you. No-one asked if we wanted more drinks/food or if the food was ok. Cold buffet selection is very limited. Overall the hotel is ok but definitely would recommend going somewhere else for breakfast.

"Always a warm welcome"

5
donalda155, chatham kent 30/01/2022

We have stayed here many time because the staff are always so friendly the food is also very good some of the rooms are a little dated but there good size and always very clean nothing is to much bother we will always stay here when we visit Wakefield good value for money as well

"Tired Hotel"

3
2Bimblers, North Yorkshire, United Kingdom 28/01/2022

Positives 1) staff were friendly and if particular our thanks to Tracey a real credit to the hotel 2) location good for motorway connection 3) good car parking facilities Negatives 1) bar area very cold 2) rooms and communal areas are tired and need attention 3) spa bath in our room needs attention as cracked 4) breakfast room dark and uninviting Disappointed overall with this Best Western hotel

"WE RETURNED ONCE AGAIN WITH CONFIDENCE"

5
Bridget S, Wakefield, United Kingdom 22/01/2022

Having missed out last year we returned on Sunday 16th January for our annual Allotment Lunch/Fun afternoon. Everything was set out with Covid in mind, plenty of hand sanitising stations ,even on the tables, no hold ups in the bar etc. 51 of us had the confidence in Melanie Hall and her team to keep us safe with the Sunday Lunch being up to its usual standard. Melanie always goes the extra mile with nothing being too much trouble. Always a pleasure to return - we have been doing this since 2006 so they must be doing something right. Thanks to all, Bridget

"Great staff"

2
User 18/01/2022

Very friendly and great staff nice welcome but unfortunately my room was so cold even with the wall heater turned to full No quibble the manager did a full refund and apologised and I had to move to another hotel Cannot fault my room except for the heating

"Nice hotel in a great location"

5
sary_jacot, huddersfield 11/01/2022

To be fair the hotel itself has a bit of a tired feel but everything else including the staff was great. The hotel is in a great location with a few pubs and eateries very close and loads of walking and cycling options virtually on the doorstep. The breakfast was superb! Despite the hotel being virtually empty (Sunday night, early Jan plus rampant covid!) there was plenty of choice on the cold buffet/cereal section. The full breakfast was cooked to order and was spot-on! The bedroom was a bit drab and lacking a bit of light but everything functioned and the bed was really comfy so had a great night's sleep

"Best Wedding day ever"

5
User 24/12/2021

What can we say we held out wedding reception at the Hotel in November. It really was the best day ever nothing was too much trouble for the staff to make groomszilla happy. They searched for weeks to find the perfect colour confetti and added special little touches like Leeds signs on our postbox. The room just looked beautiful. Special thanks to Richard, Tracy, Sophie, Ben, Christian, and the of course lovely Mel the wedding organiser she's become our friend now. She Did eveything we wanted and more. Wish we could do it all again. Thank you all so much.

"Christmas shopping trip "

5
Fairy-boo, Huddersfield 19/12/2021

I stayed here with my mum on a Christmas shopping weekend. The hotel is clean, with added precautions and tidy and complies with Covid details. The staff were amazing, kind and attentive and so friendly. Highly recommend and will definitely stay here again.

"Great staff"

5
User 16/12/2021

This place has been my temporary home while selling our house and also whilst working in the area. What a hotel at an affordable rate. The staff are the best thing about the hotel. Meals are really good! Thanks so much folks

"Another great short stay"

5
344petes, Bradford, United Kingdom 09/12/2021

We stayed over for one night last weekend. As we've come to expect now, the hotel itself is lovely and the area is well worth a visit. The rooms are clean and provide all you need for a stay. The breakfast is fabulous. But the best feature is the staff who are a credit to Best Western. Richard, the manager and his team are so friendly and nothing is too much trouble for them. We'll most definitely be returning for another great stay. Thanks Richard & team.

"Our dream wedding day"

5
User 06/12/2021

Myself and my husband got married here on the 13.06.2021 (on our third wedding date- thanks covid!) I honestly cannot praise this hotel and it's staff enough. From booking our wedding in 2018 to our wedding day, we have had nothing but constant support from Melanie Hall- wedding co ordinator. We could not have asked for a better day. Mel went above and beyond to make our day extra special. By the time it got to our wedding day Mel became like family to myself, my husband & my parents! She worked so hard to ensure that the decorations were perfect, the day ran smoothly & that everybody was happy. The food was fantastic. 10/10. So many guests commented on how nice it was. I, alongside my dad are coeliac and we had food carefully prepared for us from the 3 course meal to the buffet. Neither of us got sick- bonus! The rooms that we stopped in with my bridesmaids the night before were clean and spacious. The bridal suite was also stunning and very clean! We would recommend this hotel to anybody- whether they want to book a private function or just stop the night. The staff are friendly and welcoming and can't do enough for you. Thank you xx.

"We love St Pierre!"

5
StrawberrieDonnelly, Aylesbury, United Kingdom 03/12/2021

This was our third stay at St Pierre, and every time these lovely people have surpassed expectation. There is always a warm welcome and a genuine sense of helpfulness, and - travelling with two elderly but feisty parents! - all help and support on booking-in, getting into rooms and ensuring we're all ok is greatly appreciated. There was a massive power cut in Wakefield on the weekend we stayed, but even with no food available, the staff did their best to make us comfortable; recommending take-aways, supplying plates and cutlery, cleaning up our Huge Mess with no fuss whatsover and generally making sure we were happy, warm and comfortable. At breakfast the following morning, St Pierre even made us up little 'travel-bags' of sandwiches and drinks to take on our journey back from London, in case we got stuck along the way. Nothing was too much trouble - and all done with a warm Wakefield smile. Would highly recommend this clean, peaceful and cheerful hotel for anyone looking to stay.

"Wedding"

5
VicW16, Barnsley, United Kingdom 02/12/2021

We had our wedding at hotel st Pierre at the weekend and was amazed by the service we received. As bride I stayed at the hotel the evening before and Richard was an amazing host. On the day Melanie was great in making sure the day rang smoothly and making sure everyone was ok. I also have to mention Sophie and Christian who were very attentive also and worked so hard making sure our guests were well stocked with food and drink and having a great time. The rooms were clean and food was amazing we had a great time and would highly recommend to anyone. Thankyou to all the staff for making our wedding weekend as amazing as it was!!

"nice lady"

5
User 22/11/2021

the lady that booked us in .served our dinner was so nice and treated me like a person ,i am in wheel chair and i find i am talked to like a child she was amazing,dinner was lovely ,breakfast was good ,hotel was clean and smell was fresh ,disable access was the best ,we will use again

"Best wedding we could have dreamed of"

5
User 07/11/2021

On Friday 5th November we held our wedding reception at this lovely hotel. We'd been dealing with Melanie (the wedding organiser) for the last few weeks as we'd only just booked our wedding last minute. Nothing was too much trouble for her and everything was organised to perfection. On the day she attended to all our needs constantly checking everything was to our satisfaction. The food was amazing..the chocolate brownie to die for. The bridal suite was perfect...wish I could re-live this day again. Beautiful hotel in a beautiful location plus great value for money

"Overnight Stay"

4
User 01/11/2021

Breakfast and evening meal was delicious with all staff being friendly and attentive with nothing being too much trouble. Hotel itself could do with upgrading. The bedroom although clean could do with redecorating

" Great Value for money, superb location. "

4
vanessatL8386FR, Mundesley, United Kingdom 31/10/2021

Just stayed at this hotel, which we booked through a Groupon Deal. It was basically £40 per room per night, including breakfast and a welcome drink. Staff were super friendly and very helpful. Room was a double with bath and shower inside. Bed was rather uncomfortable, not a great mattress, but clean, and made every day. Water instantly hot at all times. Breakfast was continental, plus full English if required. Individually prepared, and brought to the table. It was ok and value for money. We didn't use the restaurant but saw the meals, they looked well prepared, and not a bad choice. Overall the hotel was in a super location, right by a country park with great scenery, cafes, and great walks. It's really good value for money. I would use it again if this same deal was available, but wouldn't pay higher.

"Definitely recommend"

5
maryaI2039JL, Rotherham, United Kingdom 31/10/2021

OK the hotel is very tired we'll our room was .... BUT it was very clean . The staff were very tentive and on the ball in serving. And couldn't do enough ... we only stayed 1 bight as a stop over . But the staff are a credit to the company.. thank you for making our short visit pleasurable... then the breakfast was very nice highly recommend

"Friendly staff, great food and lovely room."

5
User 29/10/2021

Great experience from check in to check out. Wouldn't hesitate to stay again. Staff were friendly, food was great and room was really nice. Great decor. It is in a great location. Plenty of parking...

"Wedding reception"

5
User 29/10/2021

We had our wedding reception here on the 23/10/2021. The day was perfect!! Melanie and her team are absolutely fantastic. From the moment we booked nothing was too much trouble. Melanie was so supportive and helped us book the things we wanted for the day giving us lots of recommendations with what would work for us. Melanie and her team made sure everything ran smoothly on the day and were always checking in with us to make sure everything was ok. It was perfect!! Everyone commented on how nice the wedding breakfast was and the evening buffet was. Also making changes for guests that didn't like certain foods. The breakfast was also fantastic for the guest that had booked to stay overnight. Every guest commented on what a perfect day it was! We can't recommend enough, Melanie and her team created our dream wedding reception and we can't thank them enough.

"nice place"

5
User 28/10/2021

located near a Dam so if your a walker lovely place to visit room nice enough, food was good staff very helpful. very busy place several parties on so book table quick as it fills up after 7 will use again when working down here soon

"Not particularly a nice place to stay but the staff were lovely"

3
whitegold4me57, Taplow, United Kingdom 19/10/2021

We stayed for 2 nights. The room wasn't particularly nice with double sheets on single beds so most of the bedding was on the floor. Both of the single bed mattresses need changing. A burn mark in the carpet and cobwebs in the corners. The staff however, were lovely and very polite. I think the whole hotel needs a coat of paint and a revamp. Also the lighting in the breakfast room needs updating but fine if you were a mole. Would I recommend - no I wouldn't

"Tired Hotel was a disappointment"

3
John e, Maidenhead, United Kingdom 18/10/2021

This three star hotel is in need of a revamp and it's only redeeming factor is the staff who are all polite,friendly and professional. The bar lounge area has grubby furniture that smells and we found evidence of a lack of cleaning in our room and damaged furniture and a large burn mark in the carpet.

"Lovely staff and clean and pleasant hotel"

5
User 11/10/2021

The staff were wonderful and lovely, rooms were clean and plenty of sanitizing places. Cooked breakfast as well as a continental and this was lovely too. I couldnt eat the normal food due to an operation so the manager went out of her way to locate something I could eat. Few pubs within walking distance and the dam 3 minutes down the road. Would love to go again

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. It is so good to hear that our standards are not slipping as may have been suggested. We look forward to seeing you again if you are ever in this area.

"Absolute hell hole"

1
User 11/10/2021

If you want a cheap room to crash for the night,go for it. But be warned,there are other budget hotel rooms in other places that will be much better than this one. Unless you like old,stinking,dirty,stained,no shower pressure and everything very very dated rooms,then go for it. Premier in or any other b and b will be better than this place. Shower has no pressure,took an hour bending backwards and nearly breaking my back to wash my hair. Bathroom shower is placed half way down the wall so the shower head hits you at the chest and not above your head,this is 5ft8 person which is average. Very dated blue tiles. Everything wonky and nothing decor wise hung straight. Stains on carpets as if a murder scene was filmed there. Dust on everything from probably 100 years ago. Bed very uncomfortable ,towels like sandpaper and with holes and stains. I feel like after the worst night there,I need a shower after and get myself tested,because I am certain this place will give you some sort of disease.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am very disappointed to read this review after we normally receive such high praise. If only some of these concerns had been raised onsite with my staff while you were here we could have dealt with your concerns

"Great location"

5
old-grey-fox, Middlesex 07/10/2021

Hotel centrally placed with ample parking. The rooms were clean and Staff friendly. Ideal location for viewing West Yorkshire stately homes and parks. Sadly our trip was for family funeral but Staff were extremely helpful eg. getting taxis etc. The best thing was didn't have to queue for petrol on our return home 200 miles away when one considered that supplies were running low all over the country.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review

"Disappointing shabby and tired"

2
nickmI8457YO, London, United Kingdom 03/10/2021

Great staff and location don't compensate for a poorly designed building with tired decor. If ever a building suffered from "value engineering" anything that might be aesthetically appealing out of it, its this one. Needs pulling down and re building.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
So sorry to hear that you did not enjoy your stay with us. The hotel started life a s a car showroom and has changed many times over the decades. this does affect the way we look, but also in some ways adds to the character. I will however raise your comments with the powers that be

"Good wholesome food"

4
User 02/10/2021

Room probably not quite as we expected, ready for update, food was very good, excellent rump steak at evening meal, very good breakfast, very filling, bacon was good quality, sausages ok. Staff very pleasant.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass your comments about the food onto the kitchen staff

"Nice location, good parking and pleasant staff."

3
anitatonip, Wakefield, England, United Kingdom 28/09/2021

The hotel looks like it needs a refurb. My bedroom was adequate but dated. Good TV and internet. Parking also good. I did have breakfast on one particular morning and that was fairly average. The hotel is in a great location but I don't think there was any outside seating are for guests which was dissapointing.

"Great value for money"

4
Go768229, Rugby, United Kingdom 24/09/2021

Rooms are spotlessly clean, even if the decor is a little dated. Staff friendly and helpful. Showers good, with plenty of hot water. Bed comfortable, but pillows could do will being a little more fluffy (just my personal preference!) Breakfast is good, and cooked to order, so no tepid food on a buffet. However, breakfast room has no windows, which makes it feel quite dark. Bar food menu good, and the food served was very tasty. Great location, with a lake and a country park to walk around just a few minutes walk away. Despite being in a beautiful village location there are 2 pubs serving good food and an Italian restaurant just a few minutes walk away.

"Not as good as last time."

3
User 22/09/2021

Room was OK, but very gloomy; the curtains had been hung in such a way that they could not be opened. The piped music in the bar area, where we had an evening meal, was loud and very intrusive, making conversation very difficult. This alone would put me off returning in the future.

"Rooms"

3
daniellehopkinson27, Barnsley, United Kingdom 22/09/2021

We paid for an upgrade and didn't get anything off the list as advertised. We had to ask for additional towels, as there was on one of each (hand and bath towel) there were two of us. We contacted the reception to ask if we gad received the upgraded room, to be to we had and they would bring us the water up. We never received anything (bottled water, chocolates, news paper and larger room). We later found out our friends who stayed 2 doors down had exact same room size as us and they had paid for the standard double. Our upgrade was meant to be the executive double room.

"Hotel or an RBL?"

2
User 21/09/2021

Dated, tired and looks nothing like the photos. I honestly thought I'd walked into my Local Royal British Legion, as with a lot of Best Westerns, you need to take the word best with a pinch of salt. It looked like the most recent refurb was the early 90's. Dark wooden decor scuffed paint work and a brick tunnel that doubles as the corridor. For the price I'd say it is a stretch asking for what they do. Food is tasty but the presentation was terrible, but what made it worse was the wait for the starter and then the 15min wait for something to eat it with. The main was a tastie Ceaser Salad, but Croutons were substituted for dry toast cut into squares. Best Western Spend some money and bring the place up to date

"Good hotel in good location with friendly staff"

5
alanpaulr, Surrey, United Kingdom 19/09/2021

We just stayed here for one night during a tour of the north. The staff were very friendly and helpful, particularly the receptionist who recommended both a nice restaurant and a good place to go for a walk. The rear rooms backed onto fields and so were quiet. Breakfast was excellent and very inexpensive, with lots of variety and all of good quality though strangely no marmalade was available. Location was very good with on-site parking, good restaurants short walk away and a lovely Riverside walk also just down the road. It was in a very convenient location for visiting the Yorkshire sculpture park.

"Visiting family"

5
Dean A, London, United Kingdom 14/09/2021

I stay at this hotel on a regular basis. I had a thoroughly enjoyable stay and will definitely be returning soon. They staff are very friendly and helpful, they make the stay even more enjoyable. Rooms are comfortable and nicely decorated.

"Wedding"

5
pamf494, Barnsley, United Kingdom 13/09/2021

What can I say.. 1st class service from start to finish, it took us 3 year to get to our wedding day due to covid but Mel & all the team went above & beyond for us throughout, the day was amazing exactly what we had hoped for & the food was amazing.. thankyou to you all & for making the start of our marriage a good one

"Short stay"

5
User 12/09/2021

All the staff in the hotel are very friendly and professional, nothing is too much trouble, we have stayed at this hotel at least 6 times in the last 2 years and every time we always experience first class service

"A warm welcome and a good value clean room."

4
hilltrudger, Hinckley, England, United Kingdom 10/09/2021

All staff were very friendly and helpful. The room facilities were good and the room was clean. The bathroom was spotless and there was plenty of hot water. Had fish and chips in the bar which was very good and the breakfast choice was good. The hotel decor and furniture is a little tired but perfectly adequate and clean. In my view the hotel and room was good value.

"Very good"

5
User 09/09/2021

Exelent staff exelent breakfast and verry nice room good location. Clean and tidy staff verry helpful good location for my onward trip please t Village location good local pubs and items to see nice lake at bottom of the hill

"Pleasantly Surprised"

5
User 07/09/2021

What can i say after previously having stayed in a Best Western hotel nr Bath that we did not enjoy meant i had my reservations about staying at St Pierre but being close to us wanting to visit Cannon hall farm took the gamble . Well we should not have worried hotel is fine rooms fine breakfast good and the staff first class .Best Western you should be proud of these hard work friendly staff ,special thankyou to receptionist who i think was called Laura and the the two Traceys made our stay enjoyable thankyou . John & Tracey

"Disgusting"

1
588deeks, Dundee, Scotland, United Kingdom 07/09/2021

Uprgraded our rooms to be met with fifthly carpets dirt beds pillows , hair everywhere , slept on our own towels 3 out of 6 of has bites , couldn't sit on the chairs as you would fall right through , stains on the bed , dirty headboards awful place , the only nice thing was the lovely receptionist, we left after one night , be prepared to hear everyone in the next room paper thin walls

"Wont stay again until things improve. Manager, get your act together!!!"

3
User 02/09/2021

Had to change rooms to a cleaner quieter room, constant door banging from 3pm til midnight, then again from 6am. Dead spiders & cobwebs, scary old carpets, curtains coming away from pole. Dark dingy room with small window, view obscured by overgrown bushes, I felt neglected and quite jumpy because of the loud slams of doors. Second room ok but mirror filthy. Again dingy room, view obscured by adjacent roof. At end of visit I felt quite miserable. Good points. Breakfast is amazing, tasty, good quality cooked food. Beds clean and comfy, the deep bath was wonderful,. The beautiful location had good quality restaurants, Newmiller Dam to walk round was delightful. Large ASDA 5 min drive away. I wish St Pierre Hotel would get their act together because if they had an update and took more care on cleaning they would have a top class establishment.

"Wedding day!"

5
User 01/09/2021

Absolutely fantastic. Pur wedding day at hotel st pierre was amazing. It went better than expected and myself, family and friends who stayed there loved it. Great rooms and a wonderful breakfast. Mel looked after us all from start to finish and could not do enough for us all. The rest of the staff were not far behind. 100% recommended to anyone and not just for weddings 10/10.

"Enjoyable one night stay"

5
39anne, nelson 01/09/2021

We wanted a place to stay for one night whilst over that way doing some walking. We were not disappointed and would visit again. The staff were all very helpful and friendly, without exception everyone we spoke to was very welcoming and a credit to the hotel. The only minor grumble would be we were on the top floor and the room was quite dark due to having a slanted half window due to being in the eaves. It was also too hot. Despite this, the room was spotless and as we only stayed one night was not an issue. I expect we will be having a return trip and can recommend. Also is in a good position with pubs to walk to. We didn't eat at the hotel but at a local pub. The hotel breakfast was delicious and served by very friendly staff.

"What a team"

5
11sesarcads, Great Missenden, United Kingdom 31/08/2021

My wife and I have been to the ‘Best ‘ Western a few times before. The hotel is well situated for local walks and amenities. What makes the hotel our first choice is the excellent staff in the hotel , that make you feel right at home. You could be forgiven for thinking all of the staff are related. In some sense they are, united by a desire to make their guests have a good time. The rooms are spacious, the food excellent and the prices are very reasonable. Booked our next stay before we left !

"Wedding"

5
User 23/08/2021

We got married here and I cannot sing enough praises. We didn't have to worry or stress the staff and the wedding planner Melanie couldn't do enough for us. the decoration and extent to detail was amazing. You truly made our wedding a dream come true. Cannot wait to come again. Once again thank you to all the staff and Melanie for arranging our big day. See you soon, Mr and Mrs Hurst

"Wedding night"

5
User 23/08/2021

Stayed at St Pieere Hotel for the wedding night of my sisters do. The Hotel staff did a marvelous job the decorations, buffet, music were absolutley fabulous. Really enjoyed the evening and the atmosphere couldnt have asked for anything better

"Staff great but Four Poster room needs updating"

3
User 20/08/2021

I stayed over at this hotel to make it more convenient for my travel to work the next day. I had got an upgrade to four poster bedroom so was delighted. When I arrived the receptionist Rachel was brilliant as were other staff. Friendly and welcoming. That is really all I can say that is good. The room advertised for a Four Poster was a frame of a poster, on a normal bed. Two leather sofas in the room, one which had tears in it that had been stitched in places. The shower head was also loose. The worst thing though was the noise at night outside my room on the roof. The so called Four Poster room had what I think were the air conditioning units and possibly generators outside my windows. The noise meant I had very little sleep, two hours I think. No warning was given for this. This shouldn't happen at any room, but definitely not at a Four Poster upgrade. I didn't have food as it was bar food only and I know that can be hit and miss. I paid for breakfast which was £8.00. I don't eat hot food, but the buffet was limited in fact much less available than a premier inn. When I checked out the overcharged me, but Rachel put this right immediately. The staff are great but I won't risk staying here again.

"Malteser under the desk."

1
77Travelover77, Stretford, United Kingdom 19/08/2021

I don't wanna be too harsh. The exterior is extremely misleading. The only saving factor is the location and staff are nice but that's it. We decided against staying the night and drove home the same day.

"Better than normal Best Western"

4
pbfEngland, Plymouth, United Kingdom 18/08/2021

The location was very nice; near a country park and not far from the motorway. The rooms are a good size and the bed was comfortable. The hotel needs a bit of TLC as far as decor, but otherwise fine. It would be a good hotel for a fairly casual meeting or event.

"Seemed nice"

2
Glenn W, Bury St. Edmunds, United Kingdom 18/08/2021

We decided to stay here for 2 nights on our drive down from Scotland. All seemed OK until they said you have a room upgrade which I'd been told wasn't possible by a earlier email as the suites were not accessible by lift and I'm disabled. The lady on reception told us it was only up 3 stairs coming out of the lift. So I agreed as we were both tired after a 5 hour drive. The receptionist swiped my debit card and I thought nothing of it. We got to the top floor came out the lift went up 3 stairs opened a door and we're confronted by another 12 stairs, my wife has a bad lung condition so I carried the case up nearly killing myself. The room was OK but definitely not a suite, it was tired, flaky paint a corner jacuzzi bath with overhead shower with no grab rails for people with disabilities. I bit my lip and said we are here now let's get on with it. We then went to the bar as I was looking forward to a nice cold guinness and they had ran out, so a bottle of cider it was. We then went for a drive to see what else was about. We thought we would eat in the hotel that night as it was getting on and we were tired. After struggling to get in the shower we went down to the restaurant to find it was still closed due to the covid, they were doing bar food only, not a inviting menu but we chose scampi, chips and peas for me and the wife had bbq pulled pork nachos with, salsa, sour cream and guacamole. Shock horror when it turned up it was cooked to death, the chips were fresh but matchstick thin and black, the scampi could have been used to play football with. My wife's was just a plate that looked like it had, had the food thrown on from 50feet away and burnt. Hence we didn't pay for the food but we're still hungry. We had crisps in the room. I ordered another bottle of cider to be told they didn't have any more. I could go on. But I won't. The reception staff and breakfast waitresses and the evening young lady waitress were so kind and helpful. It needs a massive upgrade because at a £100 a night for a type of suite is well over the top.

"Good location, a bit of TLC required"

4
Helliebel, Lytham St Anne's, United Kingdom 17/08/2021

The hotel was in a good spot location wise. It was a short walk to the country park, which was a lovely walk around. Also, if you venture out there are plenty of nice pubs, all serving food. Staff were very welcoming, good check in, the lady asked what we were planning on doing and if we needed anything then just to ask. The room was on the top floor, which was fine, but it could have done with some TLC, the curtains had hooks missing on the curtain rail and the net curtains didn't fit the window, the room was very warm, could do with some air con the only other thing was that the shower pressure needs to be reviewed, you were able to have a shower, but it was a trickle. The hotel and the room were very clean. Breakfast was plentiful and there was a good choice, again the dining room was very clean, the breakfast staff just need to be a bit more visible to guests, as we had to go and find them in their little room chatting. I would recommend the hotel if you fancy a break in a nice place.

"Really good stay"

5
S0phie1995, Winchester, United Kingdom 16/08/2021

Room was lovely, staff were extremely friendly and very helpful. Hotel is in a nice area so there's nice places to walk and nice pubs. Reasonably priced and the bar was also very good. Everything you need for a quick break

"Staff top notch"

5
User 13/08/2021

Staff of duty in restaurant/bar and at breakfast were top notch. Food cooked to perfection Just what I needed after driving 250 miles Room immaculate as always with Bestern Western Will certainly stay again when in the area.

"Mr"

5
sparkymark50, Wakefield, United Kingdom 12/08/2021

My partner & I had our wedding here on 03/07/21 . It was postponed from the pandemic year & we were hopeful the restrictions would be lifted so we could party with our friends & family. Unfortunately this didn't happen but the staff & management at this hotel bent over backwards for us . We had a truly memorable day , in no short measure due to Mel Hall & all of her staff , it was like being served by friends , they all truly made a difference & everyone commented on it as well as fantastic comments about the food , my son & his partner are vegan & their food was the same standard as everyone else's . My brother has already booked his wedding reception here on the strength of our fabulous day . For personal service & great food do not hesitate to book this venue ! Regards Mark Sykes .

"Happy return to St Pierre"

5
DianneH356, Runcorn, United Kingdom 11/08/2021

We have used this hotel for several years and always it to be convenient and comfortable for family visits. The staff are excellent and extremely helpful and the rooms are thoroughly cleaned. My only complaint is that some of the rooms would benefit from a refurb and the exterior woodwork desperately needs attention. But for what you pay it is excellent value and very quiet. We had a problem with a hard mattress in room 311 and mentioned it to reception. We were immediately upgraded to 211. A wonderful spacious room with a very cosy bed. Thank you x

"Family visit"

4
12dianner, Runcorn, United Kingdom 10/08/2021

A lovely place to stay close to country walks. Staff excellent and extremely clean hotel. Some of rooms need a refurbishment and exterior woodwork in need of repair. We keep returning because it's so comfortable and friendly. Room upgraded.

"Mid week short break."

5
User 06/08/2021

Just returned from a 3 day break and we found it really good. All of the staff were excellent. Hotel and room was clean and comfortable. English breakfast was plentiful and enjoyable. Well stocked bar good choice of drinks. The hotel is in a good position close to the New Miller Dam with decent walks around the dam and surrounding area, also a couple of decent pubs. We will be back in the near future Thank you.

"Excellent stay"

5
User 05/08/2021

The room was so comfortable that we overslept and woke up after breakfast should have finished. After a quick call to reception, the staff kept the kitchen open for us and we had a great breakfast. That summed up our stay, the staff were all friendly and helpful, the room and facilities were everything we could have wished for and we will certainly make this hotel top of our list to stay at next time.

"Excellent"

5
User 04/08/2021

Turned up at 1 so had a little walk round village and it down poured i was soaked . So i went too hotel as soon as i walked throu door lady behind the desk new up she got checked my room was ready and got me booked in what a star . Lovley quite room 203 had a lovley 5 hours kip as coming grom Scotland woke nice brew then onward travel too london. Thanks guys

"nice little hotel in good location"

5
lizseers, Manchester, United Kingdom 03/08/2021

great location. the hotel was pleasant , very nice staff. clean rooms with tea and coffee. bar if you wanted it, all fine for a few nights. breakfast ok . the bed was very comfortable with nice linen and good shower . all in all it did the job an£ was good value for money

"Lovely visit"

5
U00272, Bradford, United Kingdom 30/07/2021

Had another overnight stay here and it's standards remain high in our view. The room was clean and tidy, had everything you need. The breakfast was fab. The key positive however is the staff - efficient, so friendly and hospitable - a credit to Best Western. Thanks for a great stay.

"Spoilt by a burnt breakfast"

3
HuddersfieldStewart, Huddersfield, United Kingdom 29/07/2021

We arrived at the hotel and was greeted by a very pleasant friendly man behind the reception who booked us in and was very helpful we had a good night the room was clean and comfortable we went down for breakfast and was greeted by lovely staff who were very pleasant I ordered scrambled eggs with smoked salmon but was told they had no fish so I ordered the only alternative full English we waited 15mins then it arrived the only thing that was edible was the egg both my wife and I left the rest witch was a pity because the serving staff were friendly and polite the chef (cook) truly needs replacing

"A budget hotel which does not disappoint"

4
ianburn, Manchester 23/07/2021

We stayed at this hotel in July 2021. We have stayed in Best Western hotels before and have never been disappointed. This is a budget hotel for which we paid £69 for the 2 of us including breakfast. We didn't expect the Earth for this price and we got exactly what we expected. The location was actually better than I hoped for. It is in Newmillerdam and just a short walk from the hotel is the dam and associated lake. There is a lovely walk around the lake. The hotel itself is uninspiring from the outside. It is a 60's/70's boxy building which doesn't scream “stay here” but inside it is clean and reasonably well decorated. The staff were friendly and helpful. The room was a decent size. The bathroom was tired but both bathroom and bedroom were clean. We had an evening meal which was served in the bar rather than the restaurant due to a function being on therefore we only had the bar menu available. Having said that, the choice was reasonable and the food was tasty. The breakfast was also reasonably good. All in all, this hotel delivered everything that I expected of it for the price that I paid. Well done Best Western.

"J Blyth"

3
Jeff B, Coventry, United Kingdom 19/07/2021

The staff were very friendly and welcoming. All Covid safety measures were taken. Comfortable bedrooms. The breakfast area was well spaced between tables and a very good breakfast of either continental or full English breakfast was available

"First trip away"

5
Pauline S, Ingleby Barwick, United Kingdom 19/07/2021

We booked to stay 2 nights at Hotel St Pierre in July. We arrived early and went to reception to check that it was okay to leave the car in the carpark. Laura on reception was busy trying to find a man's jacket and then spoke to me. As I left there was a gentleman trying to push a wheelchair through the doors, Laura went to his help without being asked and I was very impressed with her caring manner. We went down to dinner later and was looked after by Ben who was very attentive, helpful and friendly all evening and Richard the manager who was also friendly and helpful. The hotel was clean throughout and the food (both dinner and breakfast) was very good so thank you to the Chef. We both had a great time and the hotel just made it perfect.

"Superb value, exceptional staff makes this hotel ideal for business travellers. "

5
User 16/07/2021

Hotel is dated but clean, comfortable and covers all travellers needs. Staff are exceptional, friendly, polite , nothings too much trouble . Foods reasonably priced and better quality than IHG. Value for money 9/10. The one thing that lets the hotel down is no air con in the suites. Return trip booked

"Great value for money and a pleasant surprise"

5
B8379HJrichardc, Graz, Austria 11/07/2021

An excellent hotel which was really great value for money with helpful and friendly staff, with comfortable and clean rooms, and facilities such as bar and restaurant. The hotel is near to a pleasant walk near the water and some nice pubs and cafés.

"Wedding during Covid restrictions"

5
AzeleaBristol, Bristol 06/07/2021

The hotel staff and wedding planner Mel and her team made our son's wedding run very smoothly in spite of logistical difficulties with social distancing restrictions. Because of these restrictions we were not able to have the evening party but the hotel are holding it for us at a later date.

"Nice little break away"

4
amanda m, Cheshire 30/06/2021

Booked last minute, staff friendly, room clean with everything you needed, breakfast was tasty and accommodated my dietary needs. There were a few pubs that were walkable and plenty of parking. Thank you for a lovely stay

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for such a nice review.

"Overnighter"

3
darronbennett, Derby, United Kingdom 28/06/2021

Somewhat dated decor but right next to newmillerdam reservoir which is pleasant to walk around. It's not a place I'd normally stay but due to covid hotel with vacant rooms were thin on the ground. Parking at hotel was good, bar and food was acceptable, room was not really worth the money and a refurb or price drop.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Wedding Event"

5
WendyBajrami, Yorkshire 28/06/2021

Stayed overnight as did many of the guests at my wedding and everyone praised the staff who worked so hard to make my day special. The service was great and I have booked again to have my evening event in August..

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to leave a review. I am so pleased to hear that you had a great wedding day, and we look forward to seeing you again in August.

"One night stay"

4
staceyjconner, Kingston-upon-Hull, United Kingdom 23/06/2021

Very nice stay at this hotel. We have been once before, was nice then too. Staff friendly and helpful. Hotel is clean and basic, which is fine, but is quite dated. If it was to be updated then it would be perfect , as it is in a lovely location, with a beautiful lake. Would definitely stay there again. Only little gripe, it was a little bit noisy this time , as there was a wedding party staying last Saturday night, but obviously that cannot be helped. Overall really nice stay :)

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review, and we look forward to seeing you again soon.

"Ejw"

2
User 22/06/2021

The staff and service were good, but the room was definitely not up to standard. Especially as it was a junior suit. Crack jacuzzi bath, there were hairs in the bath and peeling paint and wall paper. All in all I was very disappointed

"Motorcycle club tour"

4
Scott D, Reading, United Kingdom 04/06/2021

Very friendly, helpful staff... Good food cooked fresh... Clean, tidy room... Plenty of parking... Only down side was furniture was a little dated... Stayed with a motorcycle tour group and we where made very welcome.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Hi Scott. Thank you so much for your review. so please to hear that you had a good stay, and were well looked after. We look forward to seeing you all again soon.

"A good place to stop in the area"

4
Derek S, Clevedon, United Kingdom 31/05/2021

I regularly stop here when in Wakefield on business. The hotel is in a quiet location which means a good nights sleep and the WiFi in the rooms is good, meaning that it's easy to catch up with work in an evening. The staff are always friendly and the rooms kept clean. The hotel is close to the "dam" which means it is easy to walk out of an evening for some exercise and there are a couple of good pubs within easy walking distance if you fancy a change of scenery.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. Happy to hear you keep coming back. see you again soon.

"Overnight stay."

5
BoBByBoxer1966, Manchester 31/05/2021

My wife and I booked one of the suites. Lovely spacious living room and a large bedroom with 4 poster bed. Staff are very friendly and a good breakfast. We will be staying again. There is a couple of good pubs around the corner.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. So pleased to hear you enjoyed your stay.

"Don't waste money on an Executive Room"

2
Compass64920561034, London, United Kingdom 28/05/2021

We booked an Executive Room for 3 nights. Web site offered daily news paper, water, chocolates and tea & coffee facilities. We never saw any paper, nor chocolates and water and tea/coffee were not restocked. Room was not cleaned at all - nothing to say so prior to booking and other hotels offer cleaning etc when guests are out. Very poor indeed

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am sorry to hear that your stay was not up to our usual high standards. I will be looking into these issues.

"Needs up dating"

3
Andrew K, Leicester, United Kingdom 25/05/2021

every thing is there. just needs up dating. No grab handles to get in and out of the bath/shower. no shower mat, I understand covid and not having any income for twelve months, but its not changed since we stayed there four years ago.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. As you mentioned no income for 12 months has made a big hole in the plans we had for refurbishments, but hopefully as things slowly return to normal we can get started once again.

"COVID ready!"

5
User 07/10/2020

Stayed here 3 weeks ago and last weekend. I have to commend the hotel on how well they are dealing with the current situation. The staff as ever are very friendly and helpful. The food was delicious but to be honest we've never had a bad meal there. The room was immaculately clean with plenty of tea and coffee. There's a lovely walk round the dam a stones throw away and the pub opposite the car park serves lovely food. I would not hesitate to go back, in fact will be booking to go in November again. I'd recommend contacting the hotel for the best deals and not booking with Groupon.

"Excellent at sorting out problems"

4
User 26/09/2020

The hotel desperately needs updating. BUT when we had a problem with our room they upgraded us to a suite at no extra cost apologising profusely. Website when we booked said a continental breakfast would be available but when we arrived a full Yorkshire could be ordered - a nice surprise. It is situated very close to the Yorkshire Sculpture Park and Pugneys Country Park. Within walking distance of Newmillerdam. Would definitely stay again if we are in the area because of value for money and the lovely understanding staff. We also felt very safe Covid wise. Plenty of hand sanitizer stations.

"Short break"

1
User 18/09/2020

We stayed there for 4 nights and I understand about cov-19 but we never had our room cleaned the whole time we were there we were out every day bed was not made we had no clean towels but the other rooms were cleaned because we saw them being done as we were going out for the day if they had told us they would not be doing our room from the start it would have been fine

"Welcoming staff."

4
JANETDENISE, Manchester, United Kingdom 16/09/2020

Dated hotel. Rooms pleasant. Very clean, just not modern. The staff are welcoming. Restaurant is OK, but one chef overdoes. it with salt. No healthy living here. Ample car parking plus 2 Bluebadge spaces.

"Illegals"

2
RIPPEDOFF_13, Barnsley, United Kingdom 21/08/2020

Can you clear up the Rumour that your not housing illegals. I'm sure it's not true. Tia.we want to stay again this summer. As we do every year .. we love to walk around the lake and have a carvery at the dam inn

"Don't bother "

1
pc11010, Uk 14/08/2020

Now full of illegal immigrants so you will be unable to book. Don't know how long this is for. Staff are trying to prevent people from knowing what's going on there. This is all taxpayers money. If you get the chance to book a room make sure you get illegal immigrant rates

"Tried to book this hotel for a freinds Birthday couldn't get through on phone so called in"

1
jjsjrj, england 12/08/2020

This is full of immigrants this is more of of an hostel than hotel what a mess it looks total disgusting for such a beautiful village . I will never be booking or recommending this place again so sad to see a lovely hotel looking such a mess

"Best western St Pierre hotel"

5
User 20/03/2020

Very friendly, the staff will go that little bit further to make sure you enjoy your stay, the restaurant was closed due to the Coronavirus, only the bar menu was available with limited staff, they did the best to make my stay as best as possible

"Friendly"

5
User 15/03/2020

Stayed here loads of times the staff and atmosphere is second to none the staff are more than helpful they can't do enough. Don't want to single out anyone member because there all brilliant. Will carry on using st piere when in the area .

"Nice stay"

4
Gerd D, Lendelede, Belgium 14/03/2020

Stayed for 2 nights as it was close to my business meetings the following day. Spacious room with good internet connection. Rathersmall bathroom but clean. Decent breakfast and both bar meal as dinner in restaurant were ok.

"Friendly with excellent food!"

4
SheffieldEaglesFan, Sheffield, United Kingdom 13/03/2020

Whilst St Pierre isn't the modernist of places, what it lacks in it's decor it makes up in everything else. Me, my husband, my Sister and her husband stay here on a regular basis as it's not far from Sheffield where we live. It has great walks just a stones throw away, with lovely pubs close by. The staff couldn't be more welcoming and the food is excellent and well worth it's money. We used to go to Whitby twice or three times a year but now we've found St Pierre we don't have to travel so far for a welcomed break and go there around 6 times a year! So if you're thinking of staying here, do it, like I said, it's not modern but it's super clean and a great place for a welcomed break.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write such a wonderful review. I am so pleased to hear that you have enjoyed your stays with us, and we look forward to seeing you again soon.

"3rd Visit!"

4
crawshie1962, Brierfield, United Kingdom 03/03/2020

This was our 3rd visit to this Hotel. Brought some friends with us this time. Attentive staff, excellent food, and reasonable prices at the bar. Room was nice and clean and was lovely & warm. Good choice at breakfast and good quality ingredients. Nothing negative to say about the place. Will be back again later this year!

Pratik Paw, Owner at Best Western Hotel St Pierre, responded to this review
Thank you for continuing to visit us, we hope that during your future stays we continue to meet and exceed your expectations and get a 5* review next time!

"Good value and comfortable stay"

4
dr682020, Oxford, United Kingdom 02/03/2020

Clean room and comfortable bed. Staff were helpful and friendly Good base to visit the Hepworth in Wakefield and the Yorkshire Sculpture Park. Reasonable buffet breakfast. Excellent value overall. Decor slightly dated but that didn't matter to us.

Pratik Paw, Owner at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to review us and we are glad you enjoyed your stay with us. We are gearing up for refurbishing our second function room so be sure to check it out the next time you are in the area.

"Comfortable stay at an excellent price"

5
delly56, Laindon, United Kingdom 28/02/2020

This was remarkably good value. Clean room, spacious comfortable bed and a lovely breakfast. Staff were friendly and professional. I would definitely recommend to others. Had some difficulty parking initially, but this was due to a large group of elderly people attending a gathering, so left and had a little drive around, returning half an hour later

Pratik Paw, Owner at Best Western Hotel St Pierre, responded to this review
We are delighted you enjoyed your stay with us and hope that you will be returning again soon. Many thanks for the recommendation to others as well.

"Ronnie"

4
ronaldr768, jersey, United Kingdom 24/02/2020

Excellent staff, hotel very clean but a bit dated, breakfast was great , but the evening meal we had was awful I never thought a gammon steak could taste so bad and my wife's fish was passable so.... go bed and breakfast and you will be delighted with this hotel , so all in all not bad except for the evening meal

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so sorry to hear that your evening meal was not up to our usual high standard. i will be looking into this matter. I do hope that you will return to us again soon

"Not bad"

3
User 24/02/2020

Stayed for a night for business purposes it was comfortable and quiet. The food was nice we were the last to eat for their evening service which in turn delayed the courses coming out.. This wasnt a problem because the food was worth the wait, the only thing I did find unprofessional was after finishing our main course there was a long wait till our plates were cleared and offered dessert due the the restraunt staff eating their dinner in the same dinning area and after 15 minutes one of the staff noticed we were waiting and came over to assist while still having a mouth full of their dinner.

"Lisa"

5
lisamT1207PR, Sheffield, United Kingdom 24/02/2020

Friendly staff and clean and comfortable accommodation. Got groupon offer which was a fantastic offer and made the weekend away even cheaper. Short stroll to other pubs, 3 in total all of which did food. Visited Lakeside cafe for chateaubriand which was just melt in the mouth. Nice stroll round the dam

Pratik Paw, Owner at Best Western Hotel St Pierre, responded to this review
Thank you for your review and we are glad you enjoyed your stay with us. Please look out for more groupon offers or contact the hotel direct for the best possible rates on offer.

"Short break"

5
User 23/02/2020

Excellent, staff are first class nothing is too much trouble, the food is excellent everything about this hotel is first class and excellent value for money, it's our second time at St Pierre but it won't be our last

Pratik Paw, Owner at Best Western Hotel St Pierre, responded to this review
We are very pleased to hear that it will not be your last visit to our hotel and look forward to welcoming you back in the future. Thanks for an excellent review.

"Short stay but very relaxing"

5
Dean A, London, United Kingdom 16/02/2020

I stay here on a regular basis when visiting my children and I cannot fault anything about my visits. The staff are friendly and helpful. The rooms are comfortable and the breakfast is very nice. On the odd occasion I've eaten dinner that is also very nice. I can't recommend this place highly enough.

"90th birthday"

5
User 16/02/2020

Been to Hotel St Pierre for Sunday lunch to celebrate my dads 90th birthday. We all thoroughly enjoyed the meal. Staff were very attentive throughout and nothing too much trouble. Can highly recommend and have booked again for next week.

Richard Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. So pleased to hear that your dad, and everyone else enjoyed your Lunch. We look forward to seeing you all again soon.

"Treat night out"

4
28marilyn, Doncaster, United Kingdom 09/02/2020

We stayed on a chilly Friday night, the hotel was very quiet we were greetly warmly by reception staff who informed us of everthing we needed to know, our room was very clean very warm and had everything we should require for an overnight stay, we had a very good filling meal in the hotel resturant, with some lovely wine. Next morning after a cosy nights sleep in very nice bedding we had a lovely breakfast, there was huge choice and it was tasty (mushrooms a tad cold but hey ho) served in a lovely room, I think I will visit again and enjoy the hotel for its calmness, and pleasant location

"Wonderful staff"

5
User 22/01/2020

Reception staff were tireless in their efforts to find us the perfect noise-free room. Restaurant staff at both dinner & breakfast were attentive, without being obtrusive. St Pierre was a very pleasant oasis after the long journey North.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass your comments on to the team.

"50 RETURN FOR SUNDAY LUNCH/QUIZZES/FUN"

5
Bridget S, Wakefield, United Kingdom 20/01/2020

50 Allotment buddies from St John's returned for our annual post Christmas Lunch. It was lovely to see the Monet Suite modernised and refurbished. As usual Melanie Hall and her team looked after us so well, nothing was too much trouble and I am now on first-name terms with the Chef and his staff who prepared a wonderful lunch - no complaints at all. We pre-book our menu choices which works extremely well and the room is always set out just as we like it. Thanks Mel and team for all your help, we will be returning next January without a doubt.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. So pleased to hear that Mel and the team did everything to make your event go smoothly once again. We look forward to seeing you next year.

"Amazing Hotel. Amazing staff. Relaxation assured."

5
ciaodawn, Leeds, United Kingdom 19/01/2020

Love this hotel. Such amazing deals. It feels like they are not in it for the money. Have stayed about 7 times. Fantastic deals but more fantastic are the amazing staff who give everything. This hotel is obviously doing something right. Credit to you and thank you x

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for such a wonderful review. I am so please to hear that you are so well looked after when you are here with us. We look forward to seeing you again soon.

"Was okay"

3
magicmushroomsss, Bristol, United Kingdom 11/01/2020

Needs a facelift. Couldn't get a meal in the restaurant on a Saturday night after a three hour journey. No food served on a Sunday. Not much to do in the area. Would not stay again if I am honest. Staff friendly

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. Unfortunately we do not open our restaurant on a Sunday as there is so little demand, but our full menu is served in the bar lounge until 9pm. I am sorry if you arrived after this time. I will discuss your comments at our next department meeting.

"Night out"

5
User 07/01/2020

We have stayed here a few times. The staff are unbelievable so friendly and helpful they can't do enough for you. Food is delicious . Really enjoy it. Rooms very clean and comfortable bed. A real treat for us. Already looking forward to next visit.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. so pleased to hear that you will be back with us.

"Friendly stay over"

5
User 06/01/2020

We stayed after seeing a special offer. Thought its better than driving home and we can have a drink as well. Everybody we met was happy friendly and smiley. Nothing was too much trouble. Special mention to Chelsea as she seemed to be everywhere when we arrived, sorted our rooms then served behind the bar. The room was comfy, everything you could need. We will be staying again

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for such a pleasant review. I will be sure to pass your comments on to Chelsea, and we hope to see you again soon.

"Good Hotel with Excellent Service"

4
Isabel W, Barrow Upon Humber 04/01/2020

As a 3 star hotel it is basic but good. We have stayed a couple of times on Groupon deals, and the hotel can't be faulted on value for money. The room was big, although a bit dated for some. The service from the staff is excellent as is the food. Had the pork chop for dinner, and it was extremely good. The location is perfect for walking around Newmillerdam, and we would definitely stay again.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. We hope to see you again soon.

"New Year's Eve Package"

5
User 03/01/2020

An absolutely brilliant night. Very hard-working staff, great food and atmosphere. Well prepared and set out with good entertainment. A huge thanks to Mel and the rest of the staff for a fabulous night.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review.

"new year fun"

5
sammyWathUponDearne, wath upon dearne 02/01/2020

Went to this hotel with family for new years eve I can only say what a joy it was from begining to the end we arrived the afternoon to an afternoon tea the food was brilliant fresh sandwiches cheese and crackers and all types of cakes tea and coffee too so much choice the staff were great too very helpful they couldn't do enough for us .the evening started at 7ish with prosecco there was 13 of us we were in a side room just off the main room we had a fantastic table it was as if we had our own room again the food was wonderful we had different things I had the halibut for my main course it was beautiful. There was 4 courses followed by coffee and chocolates the staff again were wonderful nothing was too much trouble the table was cleared quickly for each course the music was good there was a couple singing they were very good .our room was very clean we were on the ground floor plenty of tea and coffee in the room .breakfast next morning was just as good there was a good choice from a full english to cereal even smoked salmon i can only say thankyou to mel and all the staff thankyou from all of us for a really memorable time we will be back

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a wonderful review. I will be sure to pass your comments on to the whole team.

"Mrs Anderson"

5
User 02/01/2020

Stayed here for New Year's Eve overnight package good priced drinks excellent food staff worked very hard all night and at breakfast only thing I could say about the hotel is rooms need updating all in all an enjoyable night well done

"New Years Eve"

5
User 02/01/2020

It was a lovely night with lovely people, the staff were brilliant and nothing was too much trouble for them. The food was very well done in my opinion and the wine was great, we had 2 bottles of prosecco for midnight and I barely noticed it go down!

"A superbly organised Golden Wedding Anniversary celebration"

5
User 01/01/2020

We have just had a wonderful celebration at the St Pierre for our Golden Wedding Anniversary with 61 guests.I cannot thank the staff, Melanie in particular, enough for taking care of absolutely everything. She was always available to help and give the best advice down to the smallest details. The celebration room and tables looked beautiful. The food and service excellent. Nothing was too much trouble and the whole experience surpassed our expectations. Quite a few of the guests stayed at the hotel and commented on how helpful and friendly the staff were. I would highly recommend the Hotel for any function.

"Outstanding! perfect professional and personal care for a small wedding party!"

5
Londonlivesx2, London, United Kingdom 23/12/2019

We were organising a wedding reception for our son but to follow a tiny intimate ceremony with a limited number of guests. From start (the initial enquiry) to finish (the wedding breakfast itself) Melanie and the team were superb! We booked accommodation for ourself and the bride and groom and Mel supported us with the best rooms, nothing was too much for this amazing team. She helped us choose the right room for the wedding breakfast, suggesting last minute changes just to make it absolutely perfect. We cannot commend this team and the venue enough for anyone, especially, a short notice winter wedding. Will never be able to thank them enough!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for such a nice review. I am so happy that everyone had a great day.

"Surprise 60th Birthday Party"

5
User 16/12/2019

I cannot speak highly enough about the lovely party we had here for my aunties surprise 60th birthday party. The staff were extremely helpful, friendly and professional and Mel couldn't do enough to help us and went out of her way with personal touches which made it extra special. The planning and on the night were great and the party went seamlessly and a great time was had by all. Would highly recommend the function room and they were responsive to our needs and wants. The food was of good quality and very tasty and they were very family friendly.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to writhe this review. Nice to hear that Mel and the team all helped in making your night memorable.

"Wedding"

5
User 15/12/2019

We had our wedding here this weekend and I just want to say a massive thank you to all the staff at hotel st Pierre for helping to make our day so perfect. Mel in particular has been amazing for me and my husband from day one when we first booked our wedding here. She has been there to answer all our questions and assist with all the little changes we have made along the way. And this weekend has gone above and beyond to make sure everything ran smoothly. The day itself was everything we could have hoped for and more and I would definitely recommend this hotel to any future brides!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so pleased to hear that you had a good time here with us. I will be sure to pass on your comments to Mel and the team.

"StuO"

3
User 11/12/2019

Average hotel We have stayed twice now and both times been refused room service after 9pm because the kitchen was closed, after my first visit I was told I should have been offered at least a sandwich but nothing had changed surely it's not difficult to make a sandwich with a few crisps on the side so they could teach the bar staff or reception to do this. The beds are not the most comfortable we have slept in and not sure about the trust issue of holding money from your card and returning it a couple of days later if you don't spend it .

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will look into the room service issue. We take a card pre-authorisation on arrival which is common in most hotels to allow you to charge items back to you room. This was explained in detail on your arrival card which you signed at check-in, but i apologise if this was not fully pointed out to you.

"Good Stay."

4
crawshie, Lancashire 08/12/2019

Stayed hear twice on a Groupon Deal. Ideally situated for the Village which has 3 excellent pubs. Check in was prompt. Evening meal was of good quality with no complaints. Breakfast had plenty of choice and was of good quality also. Rooms were clean and tidy. Bar area had plenty of seating. Hotel staff were very friendly and nothing was any trouble. Would definitely stay again. Recommended!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so please to hear that you have enjoyed your stays with us, and we look forward to seeing you again soon.

"Average stay"

3
Sarah K, St Georges, United Kingdom 05/12/2019

Not a great stay. The hotel is a bit tired looking and in need of a refurb! Breakfast was very limited choice on the buffet. The omelettes are okay. Wouldn't recommend the smoked salmon and egg (stingy on the salmon and shell in the egg). Staff aren't overly friendly. Evening meals are better, you get what you pay for. Big rooms, comfortable beds but thin walls!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I will be sure to raise your comments at our next department meeting.

"Good 3 star hotel"

3
JacquiandJohn, Wormit, United Kingdom 05/12/2019

Check in was straightforward. Room was on 3rdfloor - lift only gpes to 2! Not a problem for us, but it might be for some. Bar meal good. Breakfast good. Room average. I thought bed too soft, but my husband found it comfortable. Shower not great, but ok. Good tea and coffee in room. Staff fine. Good location. Handy for motorway, Sheffield and Wakefield, but nice country ambience, with walks nearby.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review

"Charity night ball"

5
User 03/12/2019

We recently had a charity night ball at St Peirre for Forget Me Not Children's hospice. The night was fantastic. The room was beautifully decorated in the charities colours. The staff were amazing, nothing was too much trouble. Mel is an incredible events organiser who goes above and beyond her duties. All the bar staff/waitresses are wonderfully mannered and really make you feel at home. I would not hesitate to have future events at this beautiful hotel.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so pleased to hear that you had such a good night. I will be sure to pass your comments to Mel and the team.

"Great staff"

5
User 29/11/2019

Amazing staff, very helpful! Breakfast was of a great standard, and although the room had little lighting this didn't affect our stay at all. Lovely little break away before the birth of our child. Highly recommend.

"162 Army Reunion"

5
samjoyl, Yorkshire Dales National Park, United Kingdom 17/11/2019

Big shoutout to Mel for organising our Army reunion, she made it so easy and understood what we needed. The staff were all amazing. The bedrooms were really nice, clean and tastefully decorated, everything you would expect. The breakfast was outstanding. They even catered for dietary needs (gluten free.) The event was fantastic, they allowed us to decorate with flags, bunting and balloons. 30 people attended and all fed back with positive comments. Brilliant value for money, served with professionalism. Their DJ was brilliant and kept us all dancing, I can wholeheartedly recommend this hotel for any function. The staff are flexible and cater to all needs. Nothing was too much trouble. We will definitely be using them again. You will not be disappointed with any function here.

"Wedding"

5
User 04/11/2019

Well what a fantastic venue!! The whole weekend went smoothly without any issues. The staff went beyond what was needed just to make my day special. Mel helped me plan my day from start to finish and gave me guidance from the first time we met. If I had any queries she was quick to answer emails and returning phone calls. My guests had the best time at my wedding and that was down to Mel and the staff at the St Pierre. I cannot thank you enough, shall we do it all again next weekend? Thank you

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am so pleased to hear that you had such a wonderful time. I will be sure to pass this on to Mel and the team.

"Fantastic hotel"

5
User 04/11/2019

We have stayed here a dozen times this year and love it. Very friendly staff that can't do enough for you. Nice clean rooms, and fantastic value for money. The food is very good,and plentiful. Would definitely recommend. A and L Brown.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a nice review. I will be sure to pass on to the team.

"Would be reluctant to revisit"

3
Marshflynns, Rochdale, United Kingdom 29/10/2019

Close to a beautiful village with lovely walks. The receptionist was friendly and helpful on arrival but was covering a number of roles (reception, bar, coffee) which meant people had to wait quite a while. Evening meal was okay but the staff seemed unsure and lacking in confidence. We were advised that there would be a delay with our deserts, when asked roughly how long they didn't know and didn't think to ask the kitchen. We decided to forego desert and head to the bar only to find the same team were serving bar meals as well as the restaurant - they could have even suggested we relaxed in the bar and they'd bring desert. The room (top floor) was clean, and adequate for a short stay but there was an issue with the plumbing, sound of water running all night that was loud enough to keep me awake and when a neighbouring room used water we got a high pitched noise. Reception was informed on check out so hopefully the next visitor's to that room didn't experience the same. Good selection of hot and cold breakfast items and the cooked food was replenished regularly.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am sorry your stay was not up to our usual high standard. I will look into the issues mentioned.

"Wedding Reception and overnight stay"

5
User 27/10/2019

Managed our wedding reception and helped massively with the planning for the whole day. As we have family from far and wide accommodation was a priority and this was arranged flawlessly. They also provide additional toiletries on request. Wedding breakfast, buffet and breakfast in the morning was superb and managed by attentive staff. Breakfasts were fresh cooked to order. Hotel is located 5 minutes from Newmillerdam, with some local amenities. Whilst we are local we will be recommending this hotel for visiting friends and family in the future.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass your comments on to Mel and the Team

"3 Night Stay"

4
35stewartm, Bridgwater, United Kingdom 24/10/2019

Visiting family in Royston, the hotel staff were friendly and welcoming, room was clean and cleaned every day, breakfast was very nice and plenty of choice. The bar stays open late. Would stay again. Thank you.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review

"Excellent service by staff"

4
Traveller_lah, Manchester, United Kingdom 20/10/2019

Staying overnight as a solo traveller on this occasion. Felt very welcome and the staff could not do enough for me. Very pleasant, helpful and effective in their job roles. Friendly and helpful at reception. Room was upgraded as hotel was quiet, so I enjoyed a larger room. The room was spotless, if a little dated but nothing was missing from the stated offer and the kettle and cups were sparklingly clean. Shower easy to regulate and reasonably powerful. Bar staff assistend me in request for reduced salt/butter to my meal. The food was made perfectly to my dietary requirents as requested and I was able to enjoy the meal in my room watching a good movie. Part of hotel being renovated so hotel did not look its best from the outside due to the whitewashed windows of the function room, but work will be completed very shortly. Excellent location for my visit to the Yorkshire Sculpture Park. Would certainly like to stay again.

"Enjoyable night"

4
Jenny C, Burton upon Trent, United Kingdom 16/10/2019

Stayed for just one night room only, hotel was welcolming and reception very friendly and helpful, our room was of a good size and nicely furnished, also everywhere was very clean, bed very comfortable.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review.

"Disappointing"

3
Eunice38, Leeds, United Kingdom 15/10/2019

The first time we've been here and it will be the last. As you walk in the dining room is on the right with no atmosphere at all, it looked really boring and we would not eat there. We were asked if we wanted breakfast for £8. 50 and if we didn't book it then it would be £14. What? We have 2 breakfasts in Wetherspoons for £8.The walls in the room were so thin you could here everything next door. The milk provided was in sachets which I've never seen before and didn't risk trying to open one. The bed was quite small but all was clean. Not coming back

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
So sorry to hear that you did not enjoy your stay. As you can appreciate we are not a Wetherspoons who buy in breakfast items at the cheapest possible price to sell thousands each day through a chain of outlets. We are a stand alone hotel who purchases from local suppliers.

"Lovely hotel in beautiful countryside"

5
ellenalexandria s, Sunderland, United Kingdom 14/10/2019

We stayed here 2 days on a business trip to Wakefield. It is a lovely hotel, clean and comfortable.. Staff were very pleasant and helpful especially the lady who booked us in on reception. The restaurant was quite small and the menu very limited buthe bar menu as varied. We ate two nights in the restaurant and it was ok but nothing special.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review.

"Dated"

3
Parhurst, East Cowes, United Kingdom 13/10/2019

The hotel is dated once out of reception, the corridors are dark brickwork and gives a very enclosed feeling, the rooms are in need of a paint and new carpet as both were marked all over. The bed was large and the room was a nice size. The bathroom was on the small size in comparison to the room. Breakfast was pleasant with a good choice of freshly cooked food as well as the normal cereals and pastries. It's a little out of town but there is a nice walk to the local pubs.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am sorry that your stay was not up to our usual high standard. I will look into the issues mentioned.

"Cheap and cheerful "

5
Paulito86, Cleckheaton, United Kingdom 13/10/2019

Okay so the room is a bit dated but it was clean and comfortable. We had the £69 Groupon deal and couldn't fault it. Glass of wine each on arrival, two course evening meal and breakfast. Great little break

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"3 Stars For a 3 Star"

3
786riaz, Blackburn, United Kingdom 08/10/2019

The room was clean enough. There was no AC and the window was tiny, there was no view outside. There was sufficient space and furniture for two people. TV worked fine. The bathroom was tiny for a hotel, but clean enough and the shower was good and hot enough. Its good if you want somewhere quite and remote. The day there was a function the car park was jam packed which meant we had to park off road on grass near a field. They were meant to leave at 11pm, after I asked on the phone they said the ar park was empty, when i went down most of the ars were still there, managed to find one but meant trecking few mins down the country road at almost midnight. Staff were helpful when we had questions. Nothing really to do nearby on foot, no shops withing walking distance, think one was 30 min walk. Theres a lake nearby for a good walk. You really need a car/train to do anything entertaining in the day. The Food: The Good... The scampi and chips was nice as a first meal. The Veg curry was prob the best meal I had. Served with naan and popadons and sauces....A nice flavour too. The apple crumble was just ok, esp as I couldnt pour the custard over it. Breakfast omelette was actually quite good and filling. The buffet selection was limited but had yoghurt, cereal and juices. You had to order most things via menu. When we ordered the Indian MIx started im ont sure which was the pakora and which was the onion bhaji and there was just one small samosa, 2 would be better. The pizza tbh was prob one of the worst ive had, the dough base (which i assume was freshly made) had a strong yeasty smell and the cheese was not nice. (This is my opinion based on trying many different pizzas) The Bad... Limited choice in the restaurant especially for vegans. It was difficult to ascertain the price food items as they were not individually priced. A 3 course meal costs about £25 per person. Sometimes the wait can be long, even at breakfast. Bar staff seemed a bit panicky when ordering or asking questions. On one day there was a function in the hotel which meant guest staying in the hotel had to wait till 8PM to order food (and usually dinner ended at 8.30PM), even after 8PM ordering was tricky, with the restaurant not serving . So we had order at the bar, which at the same time was serving the people from the function. They were kind enough to waiver the tray to room fee. Nachos we ordered one day were horrible tbh...they were glued together with hard cheese, with the salsa at the bottom impossible to reach without tearing the nachos apart with both hands. Nachos should be like at the cinema, nice crispy seperate nachos...runny cheese and seperate salsa dip. The custard on both occassions was horrible. It was hard and curdled. Custard should be piping hot, runny enough to pour and smooth with no curdles. First day ordered omelette and a hash brown, the hash brown never came. Cleaners kept leaving bags of tea/coffee sachets etc.. by the end of our stay we had like a plastic bag full of the stuff, we just left it there. I think there was a bug going round there alot of people were coughing or clearing there throats. Last day a hug spider crawled out from under the bed..

"Don't book family room"

1
User 04/10/2019

Family room was not accessible fully if you have a pram need help to get to if your on your own or want to take pram to room alone. Sky light in room so light woke us and baby up. Bathroom tiny too not very good

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your comments. I am so sorry to hear that we did not meet your expectations. It should have been explained to you that our family room is on the top floor, so can only apologise and speak with e reception team so that this does not happen again. I will check on the room immediately as the skylight should have a built-in blackout blind.

"Wedding"

5
User 29/09/2019

Had our wedding here on the 28th I cant thank Mel and the staff for everything they did not just for me and my husband but all our family and close friends, nothing was ever a task when we asked for things or If anything needs doing it's was Also immediately, everyone is lovely and so welcoming and they made our day that extra special. The food was excellent especially the sausages for breakfast and the Yorkshire pudding we had for wedding breakfast, would definitely recommend anyone to go here for there wedding day or even just a night away.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. Meal and the team will be so pleased to hear that you had such a good day.

"We had our wedding reception here on Saturday 7th September"

5
NicolettaB7, Wakefield, United Kingdom 24/09/2019

The best part of our wedding was we didnt have to worry about anything as the wedding ran smoothly. Preparation goes a long way on our part and that of the wedding coordinator Melanie. Melanie is quite an extraodinary woman with her years of experience in knowing what works in a wedding reception and making those personal touches to our wedding that would reflect on who we are as a couple. Melanie worked very closely with us in guiding us in our preparations in the 6 months before the final day. She was always happy to see us and took a personal interest in making sure our wedding day would be a day we would cherish. Nothing was too much trouble for her The Hotel also works closely with Thompsons Towers whom provided the room decorations and colours themes, actually seeing it on the day was simply stunning. Finally and most importantly we received lots of comments from our guests on the quality and quantity of food at the wedding breakfast and evening reception. I was aware that the Hotel had won awards in 2018 for the quality of food so it was no surprise that the food was simply outstanding. All our guests said they had a wonderful time and it was the best wedding they had been to and with a great atmosphere. The staff were amazing and looked after us so well the whole day. Again particular praise goes to Melanie whom without her the day would not have been the success it was.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for this fantastic review. I will be sure to make sure sure it is seen by Mel and the team

"Amazing wedding reception venue"

5
User 22/09/2019

We had our wedding reception at Hotel St Pierre, and it was amazing. Melanie who co-ordinates the weddings is helpful, experienced and friendly, making our day certainly run without any problems whatsoever. The room was beautifully decorated, the staff were all helpful and professional. They were helpful the morning after making sure we'd remembered all our things and getting us back on our way as husband and wife. For the package deal we took, I don't see how you can get better value for money. 5 stars.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
What a wonderful review. Thank you so much. I am so please that we could do our part in making your day so enjoyable.

"Afternoon tea"

5
User 16/09/2019

Brilliant afternoon tea highly recommend this. Food was lovely, and so was the staff. Even though there was a large group of us nothing was a problem. Loved it. Thank you to Mel and all staff involved x

"Not too bad"

3
ianj19ukcarlisle, Carlisle, United Kingdom 15/09/2019

Not too bad a stay, Nice area with a few nice local bars just down the road. Hotel a bit dated but served the purpose. Staff very helpful and friendly, Bar area could do with some comfy seats. Only had 1 breakfast as eat out all the time, huge breakfast though. Generally needs updating

"Good food and hospitality. Worth a second stay."

5
norawalker, Brighouse, United Kingdom 08/09/2019

Stayed here Friday and Saturday nights for a wedding. We were warmly greeted by the receptionist and given a room on the 1st floor which overlooked fields. The room was opposite the lift and we thought it may have been noisy however we didn't hear anything. The room was clean albeit decor a little tired. We understand from the staff however the rooms are going through a period of updating. We ate in the restaurant for our evening meal and were surprised with the quality of the food. Breakfast was included in our stay, fruit, yoghurt and cereals and full English. The food at the wedding reception compared well to the meal we had the previous evening and the wedding supper too. The hotel was clean and staff were pleasant and accommodating. The hotel wedding planner did a fab job. The hotel is very close to nice walks and not too far away from the main shopping centre. Would stay here again

"Wow what can I say?......"

5
User 07/09/2019

We had our wedding at hotel st pierre yesterday 06/09/19. From the moment we met Mel and the team in March 2018 nothing felt too much trouble. Our wedding day was the best day we could have imagined and much more....Mel and her team worked there socks off from dusk until dawn. If you are looking for a place to get married I would highly recommend Hotel st Pierre!

"Fantastic wedding venue"

5
Katie W, Wakefield, England, United Kingdom 04/09/2019

Excellent venue for a wedding! The staff here go above and beyond for your special day, there's not a detail missed and they set the place up fantastically. It was an amazing atmosphere from start to finish and I can not thank Mel and the team enough for what a great day we had.

"Poor poor poor"

1
fayemarie12, Rotherham, United Kingdom 02/09/2019

The family room we stayed in was located on the 4th floor, however the lift only goes up to the 2nd floor. So at 9 in the evening after a family wedding we had to lug our pram case and two children up two levels of stairs. The room was absolutely boiling, the windows didnt open, and in the double side the window had no blind so let the light in at 6am. The pillows were really hard, we did not sleep well here at all. Not an enjoyable stay and i would not recommend.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am so sorry that you did not enjoy your stay with us. Unfortunately we currently only have the one family room which is situated on the 3rd floor, and the lift does only go to the 2nd floor (we do not have a 4th floor). This room has a Velux window in the ceiling which has a built-in blackout shutter. Unfortunately we cannot do anything about the weather and the heat, but we can provide fans if requested as listed in the guest directory in the room.

"Honest and friendly hotel in a beautiful location."

4
waynelee2015, Leeds, United Kingdom 26/08/2019

St Pierre is a great little hotel. It is looking a little tired now and is due a refresh, however I have stayed here twice and both stays have been perfect. The breakfast is excellent! The location is beautiful!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review

"Wedding Day"

5
Sarah M, Barnsley, United Kingdom 25/08/2019

We had our Wedding at Hotel St Pierre recently. We requested relaxed, informal but meaningful. We got what we asked for. Mel and the whole team looked after us from first walking in not knowing we would get married there. Nothing was too much. I can definitely recommend for any function, party, stay over night, even just to call for a coffee. Every bit of food we had was delicious, canapes, buffet and breakefast. Its on our door step and we had never been there, we will definitely be back. Thank you St Pierre.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. So pleased to hear that you had a wonderful day.

"Delightful Stay"

5
Jtitch, Wellington, New Zealand 25/08/2019

My partner and I thoroughly enjoyed our 5 night stay in one of Hotel St Pierre's lovely suites. We were warmly welcomed by Tracy, enjoyed a very nice meal on the first night (special mention for the delicious mushy peas), and enjoyed a few drinks in the bar where the ever helpful Josh couldn't do enough to ensure all guests were well looked after (especially appreciated in the middle of a wedding). The bed was comfortable, the room was clean, and I very much appreciated extra coffee sachets being left when I asked for it. The daily chocolate bar is a nice touch too. Thank you very much Richard and team for your kind hospitality. We look forward to coming back! Hopefully soon...

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a wonderful review. It is so nice to hear the team did their part in making your stay so enjoyable. We look forward to seeing you both again soon.

"weekend away"

4
shannondw2019, Cheshire, United Kingdom 20/08/2019

Recently stayed in wake field for a weekend away with my partner and few friends, The hotel was lovely and we really enjoyed our stay with you. The only thing was the standard of food was a bit of a let down with the steak being over cooked for our taste aside from this we will defiantly be back again. Lovely environment with a few great country pubs . Many thanks!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass your comments on to the kitchen.

"Great hotel lovely people running it"

5
JeffGoodwin, Cardiff, United Kingdom 19/08/2019

Went there for two days to meet some friends, had a Groupon deal, so it was a bit cheaper and a free bottle of wine. The staff were very friendly, it was busy. Our first night included a free meal, and you could have any dish from three different menus. The food was lovely, the waiters excellent. The breakfasts were big and enough to fill you up for the whole day. The bedrooms were spotless and they managed two weddings for the two nights that we were there. This hotel seems to have everything going for it.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a great review. So happy that you had a good time here with us.

"Hepworth"

3
RayM8, Bildeston, United Kingdom 12/08/2019

This hotel is well located if you want a quiet spot close to the county park and the Hepworth gallery. It is very reasonably priced but the interior of the hotel has seen better days and really needs a face lift. The staff and very good and helpful. Apart from drinks we only had breakfast which was good with speedy service and a good choice.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. We are currently working through a refurbishment program so hopefully you will notice the changes should you visit again.

"Would highly recommend"

5
mbarrett192, Durham, United Kingdom 12/08/2019

We had a lovely stay at the hotel, the staff were all friendly, helpful and professional, the food was all home made and tasted fantastic, the room was clean and had everything we needed, the bar was very relaxing. All in all a great experience.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank your for your review. We look forward to seeing you again in the future.

"Another stay :D"

5
juliemr1968, Bury, United Kingdom 11/08/2019

Again very friendly staff. Spacious room. Clean & tidy. Comfortable bed. We slept like a log lol we went out locally within walking distance to a couple of pubs. Fresh air did us the world of good & as soom as our heads hit the pillows we were sparked out. I did say comfortable bed lol thanks again. Im sure we will be back x

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. So nice to hear that you came back to us and enjoyed your stay ye again.

"Very poor"

1
DurhamC, Sunderland, United Kingdom 06/08/2019

The hotel was unclean and outdated, paid extra for a suite, it was dreadful, it was also in the loft space so very hot in the summer with no windows that could open, I asked to move, was downgraded to a standard double, which strangely was slightly better, and definitely cleaner. I wouldn't recommend staying here there are far better hotels at a similar price, if you do stay, do not waste the extra money on a suite!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am so sorry to hear that your stay was not a pleasurable one. I will look into your issues raised about our suite. Unfortunately we only have 3' so if the other 2 were already taken this is why the staff would have had to place your room change request in a lower standard of room.

"A nice location"

2
donald395, London, United Kingdom 05/08/2019

Just make sure there isn't a wedding going on and that your room isn't at the front to avoid noise disturbance. Nice pubs and walks close by and near motorway connections and city centre with everything you need.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
So sorry to hear that your stay was not up to our usual high standards.

"Wedding reception"

5
don i, Cumbernauld, Scotland, United Kingdom 04/08/2019

Loved the hotel clean comfortable, great food. All the staff were superb. Helpful efficient, friendly and very helpful. Lovely setting. My wife and I were guests at a wedding reception, there was another on at same time. No less efficient? I recommend this hotel highly.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am always so pleased to hear when the team have done everything to make someones big bay go without a hitch.

"Leisure"

5
DoncasterBisby, Thorne, United Kingdom 02/08/2019

Stayed there for one night only. In room 221. The view looked out onto woods which was very pleasant. It was very clean in bathroom and the room, but carpet though vacuum look stained and needed replacing. The rooms were a little tired in general but still very clean. Hot water very hot in bathroom so mind the little ones. Breakfast was good a nice selection from the usual continental to full English. Staff very accommodation and friendly. Only thing I personally didn't appreciate was while waiting outside for taxi there were alot of smokers near the door. I had to go back inside the foyer because I got sick of breathing in their smoke. Otherwise great stay and slept very well. I would stay there again.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I hope we see you again next time you are in the area.

"needs a visit from alex polizzi"

2
philSolihull, birmingham 02/08/2019

i was only there for one night but it was enough , the room i was in was old fashioned and in need of some serious TLC , it was clean but looked dated the wifi signal was poor the service in restaurant was poor, the guy serving seemed out of his depth and untrained my soup was cold and tasteless he offered to microwave it it also came with a roll and two pats of butter that were as hard and as cold as ice cubes the main was okay but juts okay it was just the time it took to get a meal or drink or anything that was the issue i thought the break fast was okay until i had to pay , 14 quid a bit steep and when i was told if i had pre-booked only have been 8 well that is not good

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am sorry to hear that you were disappointed with your stay with us, and will look into the issues raised as food is one of the areas we normally receive glowing reviews as you may see previously.

"Lovely location"

5
User 01/08/2019

Spent a couple of nights at this hotel and would not hesitate to return. Large, comfortable bed and room, fantastic breakfast, and beautiful area - stunning an easy walk from the hotel door. Staff very friendly, attentive and courteous.

"4 nights of “roughing it”"

1
bamoman, Tias, Spain 29/07/2019

This hotel without a doubt is to be avoided. Rooms are dirty old fashioned and have the worst bathrooms I've ever experienced. Dank stuffy poorly ventilated room with stains on the beds and carpets. I changed my initial room to a family room but it was on the top floor and even more stuffy with the same old out of date electrics, wall mounted TV that must be 15 year old very poor sound quality. The beds are cheap quality with a mattress that provides little to no comfort. Each morning I woke up in agony due to such a bad nights sleep. Seriously I can not wait to catch my flight home !!! There's no fridge in your room and as it's so warm and stuffy it's impossible to have a cool drink. The bathroom is totally out of date with a fixed over bath shower head very 1970's no water pressure ( as you're in the attic space ) poor flush on wc. My whole experience at this hotel was stressful and turned my trip into a tiring experience. The house keeping was lazy not making beds correctly not removing dirty glasses or cutlery not replenishing towels or coffee. Just pure laziness. Someone should teach house keeping how to use a vacuum cleaner as the carpets are disgusting. I would never stay in this hotel again or recommend anyone else to. There are better options within the immediate area. I felt sorry for the nice girl on reception but she really needs to get a job elsewhere as her good customer service is wasted in this dump.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Good Afternoon Mr Kaiserimam Thank you for taking your time to write this rather disappointing review. I am a little unsure as to why you did not raise any of these issues with us while you were here, so that they could have been looked into and addressed. The first thing we knew about any of your concerns was when you checked out this morning. It is also a little surprising in light of the issues being so many and varied, that you would actually extended your stay while you were here. If we are as bad as you say I would have certainly moved to one of those better options in the immediate area that you mentioned, rater than staying in "This Dump". I can only apologise for not meeting your expectations.

"Friendly, Cosy And Clean hotel."

4
debbie1218, Leeds, United Kingdom 27/07/2019

Certainly not the most modern decorated. But I prefer the more 'homely' feel anyway. We stayed in a spacious family room on the top floor (Mind Your Head!). The beds were comfy and the room was clean. We stayed during the aftermath of a record breaking heatwave, the room and corridor were very warm. Some bottled water in the room would have been a nice touch, especially in this situation. We chose to eat at the restaurant, which was the only downside to our visit really. I found the food to be too expensive for what it was. There are two charming pubs and a restaurant just a short walk down the road. I found the hotel to have good levels of cleanliness. The highlight of the visit was the staff. Everyone we encountered on our stay were approachable and helpful.

"Evening wedding reception "

5
natp613, Crofton, United Kingdom 24/07/2019

We had our evening reception here after our Las Vegas wedding a few weeks prior. We followed recommendations from Mel (the wedding co-ordinator) and booked Thompson towers and ace party's magic mirror. Mel and the team honestly could not do more for us and decorated the room beautifully. The DJ was great and the guests loved the Buffett. Would definitely recommend anyone looking for a venue for their evening reception.

"Excellent service at the hotel."

5
User 23/07/2019

The Hotel was clean comfortable and well managed. The bedroom was pleasant and very clean.Staff were always helpful and the food was good. A lovelyhotel to spend time in. It was ideally placed for our short visit to Yorshire.

"Excellent staff but the hotel could do with a revamp"

3
Jowood71, Doncaster, United Kingdom 22/07/2019

5star review for the staff friendliness and efficiency. The hotel looks a bit tired though. I stayed in an executive double which to be honest was very basic. No idea why it would have been better than a standars room. The outdoor area consists of about 5 small tables and chairs outside the main entrance basically in the car park. It was ok but nothing special.

"Evening wedding party "

5
tracyg270, Barnsley, United Kingdom 19/07/2019

We had our Daughters evening wedding party at st Pierre. Everything was organized perfectly by Mel , thank you. The buffet was excellent. Everyone really enjoyed it . The DJ did a brilliant job too. Staff are always very pleasant and efficient. Our rooms where lovely and breakfast was very nice . Thank you everyone at St Pierre. See you soon

"Service at its best!"

5
McNiffes, Bingley, United Kingdom 17/07/2019

We wished to return to our hometown of Barnsley to research our family tree and a Groupon came up for The Best Western St Pierre Hotel in Newmillerdam. This was for a two night stay B&B with a 3 course meal and a bottle of wine on the first night and late check out. I really do not know how they do this deal for the money! The Staff - they were so relaxed but efficient, you could tell they all enjoyed their job and this led to a very appealing atmosphere. They cater for weddings and events which I imagine will be popular. The food - Excellent! We had the Indian starter and chicken curry which was 5 star quality made to our taste with all the trimmings and a bottle of Sauvignon all included in the deal. I was so good we ate there the second night too. They have a restaurant but you can eat in the lounge bar which we chose as it was a great venue. The room - We had 212 which was a nice quiet room. No view and the window only opened about 10 inch but it was adequate. Bathroom with bath and shower. Everything you could need. The decor is a bit 70s but spotless and well laid out. The area - We know Newmillerdam well being born and bred in Barnsley and i is still a lovely area to visit and walk around and enjoy the wildlife. We had fabulous weather which really does help. There are also another two pubs if you want a pub crawl. If you want a really nice relaxing stay with excellent food and service give St Pierre a visit.

"Really enjoyed it"

4
brucey1971, Nottingham, United Kingdom 15/07/2019

Stayed here for 2 nights as a base for Durham (don't ask cricket world cup was on) and then Leeds. Hotel was cheap less than £60 per night and the staff were great, the beds were very comfortable (3rd and 4th floors) and the room clean, the free wifi was a good speed. The only thing I could moan about was the pressure of the shower which wasn't great but usable. Didn't eat here but the food looked very good. The first night was really warm and sunny so gravitated to the Dam Inn PH just past the dam down the hill. This was really busy and a great spot to watch the world go by on a wednesday evening. Plenty of parking and around 5 minutes to get on the M1, Newmillardam is lovely and next time I'm back I will take my running gear to go for a run around the area.

"Excellent Experience"

5
User 11/07/2019

This is my go to hotel whenever I want a break a way. The rooms are lovely, the staff are friendly and I absolutely love the area; Newmillerdam lake next door is always a joy and just love the overall sense of serenity I always experience when I stay as a guest. The free wifi is always a bonus to.

"Wedding day"

5
KellyCherieHughes, Barnsley, United Kingdom 10/07/2019

We had our wedding at this hotel on 29th June 2019. What a fantastic day it was. Food was amazing, the day ran very smoothly and everyone had a fantastic day. Thankyou so much to Mel the wedding co-ordinator for everything. ⭐⭐⭐⭐⭐

"Wedding day"

4
User 07/07/2019

We had a wonderful day for our wedding everyone enjoyed it food was good. Just a few niggles, guest rooms could be obtained cheaper on groupon. Decorations and guests favours disappeared. Evening buffet in adjoining room was missed by some guests as it wasn't announced. But overall a very memorable day. Thank you.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am sorry to here there were some issues during your wedding. I will be sure to raise this with the wedding coordinator has nothing had been brought to my attention.

"Amazing wedding 8 June 2019"

5
User 06/07/2019

We had the most perfect wedding day at Hotel Saint Pierre. I have nothing bad to say about it. We had the ceremony, reception and evening reception at the hotel and it was very good value. Mel the wedding co-ordinator was great and from the very begining made everything so easy and nothing was any trouble. Everything was decorated to perfection. Thompson towers provided a lot of the extra decorations and it all looked beautiful. The food was fantastic so thanks to the chef. Everyone who came said how much they enjoyed the day. The DJ at the evening reception was fantastic and played all the music everyone liked. He even took photos of our first dance and sent them to us. A few people stayed at the hotel which was available at a discount for guests. All in all I would definitely recommend this venue. Thanks to all at Hotel St Pierre for a thoroughly memorable day . Anne and Ian Muir

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass on your wonderful comments.

"Hotel needs updating"

2
User 03/07/2019

Very poor accomodation. Room 405 on top of hotel had a very small window with curtains that were tied together and could not be opened, this made it very dark. Also i had a desk chair which was very unstable and the dust was very thick- I have pictures to prove it.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Sorry to hear that your stay was not up to our usual high standards. I will be sure to raise these issues with the relevant departments.

"Recent weekend break"

5
Nomad17779959851, Wakefield, United Kingdom 02/07/2019

This is the second time I have stayed at this hotel and I can honestly say I had no complaints at all and I will be returning again and again. This hotel is in a beautiful location at New Miller Dam. The interior of the hotel is lovely and the rooms are lovely too. The food at dinner and breakfast is superb and all the staff are so friendly and helpful. Nothing is too much trouble and they all go out of their way to help and make your stay as enjoyable as possible. I'd like to take the opportunity to say thank you for making my stay so special and a truly relaxing and stress free experience. I will definitely be back!

"Great Place"

5
Sue L, Hertfordshire 25/06/2019

Stopped here for 2 nights. Room very spacious and comfortable. Staff very friendly and couldn't do enough for you. Only ate in restaurant for breakfast but again Staff were great and friendly and the food was freshly cooked and very good. It is also in a lovely location, 5 mins walk from New Millar Dam. Would definitely return if back in area.

"Celebrating 25thAnniversary BoF"

5
User 12/06/2019

What a great place to celebrate our breast cancer support group-Breast of Friends-quarter century anniversary. The room was beautifully presented, the staff very attentive and the food delicious. Would recommend to anyone looking for a that personal touch for their event.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much to you and your friends for taking the time to give us such wonderful reviews. I am so pleased to hear that the time all played their part in making your day so enjoyable.

"Friends golfing weekend away"

5
marybC8433DW, Blackpool, United Kingdom 04/06/2019

Hotel food top quality Rooms clean and tidy all staff were efficient and gave friendly helpful service the hotel is in a lovely area and we enjoyed our stay and would recommend other people to visit and stay at this hotel

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so please to hear that you had a pleasant stay with us.

"Getaway"

5
User 02/06/2019

Perfect retreat for a couple to get away great scenery beautiful walks staff very friendly hotel. clean food top notch from breakfast to evening meal great price 4 miles from Wakefield and 4 miles from M1 junction 38

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review.

"Could do better"

2
User 01/06/2019

Old, tired hotel. Desperately in need of a complete overhaul. Everything about this place is stuck in the past but it was ideally located for my business needs. Chef needs a kick up the backside, just because its deep fried fish doesn't mean i want half the contents of the fryer on my plate.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so sorry to hear that the hotel and food was not to your liking. I will be looking into your comments immediately.

"Mr & Mrs Firth"

5
Marie E, Wakefield, United Kingdom 29/05/2019

Had our wedding here on the 25th May 19. Well what can I say, our wedding was perfect in everyway. From arriving at the hotel we had quite a few rooms booked for bridal party and guests. All room very clean tidy. The beds were so comfortable and bedding was lovely and fresh. The morning of our wedding lots of things were being delivered staff were fantastic ringing me in my room to make me aware. And for Mel she was just fabulous sorting things out to the lead up too the ceremony. She deserves a medal She has helped me from day one 2 years ago to plan my wedding and it was perfect. I had the room changed 3 times through out the day for different things and couldn't fault any of the staff. Fantastic team. At the evening do the dj was brilliant he is just what you need, made us all feel so welcome with everyone on the dance floor partying the night away. Overall I wouldn't have changed anything at our wedding we loved it and love Mel for all the hard work she put in and also the team. Keep up the good work Mel & the team xx

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write such a wonderful review. It is always so pleasing to hear when Mel and the team have done everything to make your day so special. I will be sure to pass your comments on.

"Fabulous wedding"

5
User 24/05/2019

From the moment we arrived at Hotel St Pierre everything was brilliant. The first night the bridal party stayed in the 4 poster room (211) which was spacious allowing the party to get ready easier, clean and well appointed. The wedding was perfect. Mel & her team worked magic, nothing was too much trouble and both Mel and Rebecca was happy to talk everything through with us before the wedding. Thompson Towers provided the decorations which completed the rooms to a high professional finish. The function room was exactly how we wanted it and the food was exceptional with a lot of complimentary comments from our guests. The resident DJ was brilliant, playing a wide selection of music and getting everyone up dancing. Our day was perfect and would highly recommend Hotel St Pierre. The wedding night we stopped in the directors suite (408) which was gorgeous, beautifully decorated complete with whirlpool bath. We had breakfast on both mornings which was great with a good selection of options. All staff was polite and friendly,we would like to personally signal out Mel who is the wedding fairy and was even on hand to help with our 3 year son when he was overwhelmed during the ceremony.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. It is always so nice to hear that Mel and the team have done their bit in making the big day so memorable. Congratulations from the whole team, and I will make sure that they see your comments.

"Beautiful wedding but dispicable customer service"

2
User 24/05/2019

My best friend got married here in March 2019, she spent a lot of time planning this and paying attention to detail. We stayed over the night before, the bride and bridesmaids. We arrived to check in and was told that £100 needed to be taken off our cards as a deposit, this wasn't confirmed on booking, not all of the girls had £100 to take off their card which caused stress and wasted time sorting it out. We then had a pamper package which was lovely and couldn't really be faulted, it was the perfect girly night my best friend wanted the night before her big day and she was finally started to relax. The morning of the wedding we had breakfast in the restaurant which was lovely. In the mean time third parties were arriving, to set up the room, the florist etc. The bride called reception to ask the florist to fetch the flowers to our rooms where she was incredibly rude, as you can imagine my best friend was already feeling stressed and nervous on her big day, this just fuelled it even more. The florist delivered the flowers to our room after eventually being allowed. and said the staff had been ridiculously rude and after she spoke to us she was swearing and being extremely rude about the ‘bride to be'. Staff continued to be rude on numerous occasions throughout the day and there was other factors leading up to and after the big day which should of been handled much differently. It was still absolutely beautiful day, it's just disappointing that the staff here don't take into consideration their guests/customers and events, especially on such a big occasion. And if my friend hadn't but the time and effort in sourcing outside companies, I dread to think how it would of gone.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
I am so sorry to read your review as we always get such good comments about our staff, and customer service. Although I do not believe this to be the right place to discuss such matters, I will say that the florist was personally contact after I heard the allegations of staff being rude so that we could apologise. The florist said they did not know what we were talking about as they had not had a problem with any of the staff.

"Rude staff"

1
User 23/05/2019

My daughter had her wedding here What a pain that was ...... the wedding was lovely but trying to access rooms was a pain We had family travelling the wedding was at 1pm We asked if it was possible to have our rooms at 10am and also 12pm for travelling family to get changed, I was personally told that was not a problem on the phone when we booked to then turn up with cases dresses suits steamer to be told no even tho the rooms were empty and not used the night before we would be charged extra if we wanted them before 3pm When the receptionist was confronted about this with my other daughter she swore and walked off and was very rude, the following day she denied this Anyway the rooms had cobwebs in the windows and were really out dated I took a photo in a mirror with my kids the mirror was that dirty it was appalling and I have the pic to prove this All I can say is ..... dirty place with rude staff!!!!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your comments Miss Walshar I can only apologise for the confusion in arrival times for your room. Our normal check-in time is 2pm, however I know that the wedding coordinator had kindly blocked off your room the night before so that you could arrive early at no extra cost. Unfortunately this information had not been passed to the morning reception. I understand this was eventually rectified. I find it very hard to believe that staff were rude and swearing when the receptionist in question has received many glowing reviews on this site, and has even been awarded by Best Western for her customer service. These however are serious allegations and will be looked into as a matter of urgency.

"beautiful venue - rude staff"

2
User 23/05/2019

After spending two years planning our wedding i am disheartened that i have to write a bad review. I will say that the DJ , Food and the spa staff were amazing. However my guests where left appalled with the staffs behaviour and attitude towards us.(one even swearing in front of my florist) The wedding coordinator lied to me and told me my dad didnt want to see me before i walk down the aisle - turns out he was told he wasnt to come to my room... The wedding seating plan that was included in the package price was a piece of paper stuck on the wall with 3 names spelt incorrectly and didnt even include my father in law. My mum was told she could check in to her £115 room early as no one was booked in, when we went for the key in the morning i was basically called a liar. i asked the receptionist to speak to the previous person who was on reception and the girl wouldnt. she said they wouldnt give me the room early as this is loosing the hotel money, bearing in mind i had 3 rooms booked for the night before and after. We were 15 minutes late into our room for meal as the wedding coordinator was showing another couple around Even showed them into our room that was decorated by a third party! while we were sat waiting... i asked her about this the next day to be told that her manager booked this in and she had to follow her diary. I emailed the manager my complaints to be told no one was showed round during my day .... I feel as if i have been made out to be a liar. the above issues are not half of them but i dont generally write reviews unless i feel necessary. If you decide to get married here i would consider using a third party wedding organiser who can also be there on the day as things discussed beforehand do not happen and you also need to check every detail and get everything discussed in writing however getting a response to emails is difficult. I feel the wedding coordinator is understaffed and more attention to details is definitely needed.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for writhing this most disappointing review Chelsea. I am so sorry that you feel this way after I have personally tried to answer your comments before. Melanie and the team work so hard at making every wedding day feel special as can be seen from the many other reviews on this site.

"St Piere Wakefield"

4
Peter S, South Shields, United Kingdom 22/05/2019

Always a great friendly hotel to stay at for commuting to either Wakefield or Barnsley, staff always friendly and helpful. Hotel is outside of City Centres ,Quiet, which is useful when on business as don't want sleep disrupted. Food choice is good and if ask Chefs will listen and if have available , cook to your liking.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
It is always so nice to receive praise for the staff and all their hard work. Thank you so much.

"Re visited"

5
jacquiw859, Bury St. Edmunds, United Kingdom 21/05/2019

We have stayed at the St Pierre in the past and it is still just as good as it was before and the staff were lovely as usual . We had an executive room this time which wasn't much more expensive but well worth it

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review, and we look forward to seeing you again soon.

"Dave Beeson's visit May 2019"

5
User 16/05/2019

The hotel is situated near the New Miller Dam, & the view across the Dam is lovely. The hotel staff were very helpful, & the food was plentiful & reasonably priced as were the drinks. The room was spacious & comfortable & I slept well.

"No warm welcome!"

3
User 12/05/2019

My husband & i have just returned from an overnight stay. We arrived at reception & was asked to 'hang on a minute' by a man who was unfortunately not wearing a name badge but is easily identifiable by his ginger hair & beard. We waited at least 3 minutes for him to finish something that could have waited until he had 'welcomed' his guests, the warm welcome i expected never came and we were grunted at whilst being given our key and told we were on the top floor with no lift available. We found out ourselves there was a lift at least to the second floor. The room was very dated, a loft room with a sloping ceiling which my 6ft husband could not stand up in , the toilet did not flush properly and the shower was a trickle. The curtains were ridiculous as the window was sloped and would not hold a standard sized curtain. The best thing about our stay was the food, superb and plenty of it. The restaurant staff were lovely and very helpful , always with a cheery smile. Such a shame the room was so shabby & the 'ginger man' couldnt be bothered with us otherwise i would have been tempted to revisit.

"Good Best Western Hotel"

5
Jon S, Clacton-on-Sea, United Kingdom 08/05/2019

This is one of the best hotels I have been in lately, they could not have been more helpful, they even phoned for a taxi for me when my car was in the garage being repaired. the rooms are of a good size and the showers work very well, the hotel is clean and food for breakfast cooked when you order it not a Buffet.

"Review"

4
User 06/05/2019

Excellent breakfast. Staff were friendly and efficient. Booked an Executive Room but don't think it was worth the difference tbh. I gather some rooms have been refurbished but ours definitely wasn't amongst them. Comfortable enough. One particularly noisy guest woke us twice during the night but not the hotel's fault.

"Wedding"

5
Elizabethsel, Wakefield, United Kingdom 05/05/2019

Excellent service from the moment of booking right through to the day Mel the wedding co-ordinate was fantastic couldn't do enough for us very down to earth all our guests commented on how good Mel and the team was. Lovely atmosphere resident DJ was fab too again couldn't do enough for us. Rooms where spot on food was beautiful lovely friendly staff. Thank you for making our day so special.

"Excellent party at St Pierre"

4
Rickyg1639a, Barnsley, United Kingdom 28/04/2019

We held a family party at St Pierre on the 20th of April. Melanie the duty manager was fantastic and the resident DJ was excellent. The food was terrific, well presented and very tasty. Then we danced the night away until we ran out of time . Thanks St Pierre for a wonderful evening.

"Enjoyable stay. Nice area"

5
Mariam M, London, United Kingdom 25/04/2019

We entered to a friendly and efficient greeting and check in by Tracy. After settling in we went for dinner and had a lovely wine and two courses. Then The food was delicious with good service despite a wedding going on. The wedding wss not obtrusive and rather pleasant too. The room was very clean and the bed had a comfortable firmness. Breakfast had several options and check out was super easy. The area is residential and peaceful so we went for an evening walk around the reservoir. Great spot to get to local attractions like the Hepworth Wajefield gallery or Yorkshire Sculpture Park!

"Lovely stay once again"

5
Vijay S, Watford 25/04/2019

Courteous and helpful late night check-in, it was nice to be recognised by the night porter even though I was back after four years. Comfortable Room and healthy breakfast options were catered to. I would definitely recommend this hotel.

"A really good venue for a perfect wedding"

5
User 21/04/2019

Had our wedding on Good Friday and the hotel was superb. Melanie and Richard accommodated everyone really well. Even the photographer who managed to get an exclusive of Richard. Lol. Rooms are nice and clean and staff are friendly throughout. The meals for our wedding breakfast were spot on. Portions couldn't be better and everyone seemed to enjoy. If anyone is thinking of a venue for a simple, elegant wedding. This place fits the bill with amazing photo opportunities down near Newmillerdam.

"Perfect"

5
User 14/04/2019

We just wanted a night away to unwind and the Best Western was the perfect place, nothing was too much trouble the food was delicious and all in all the whole experience was excellent value for money, I would certainly recommend it

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to leave such a nice review. I will be sure to pass it on to the team.

"4 nights work trip"

2
50fire, Chester, United Kingdom 13/04/2019

The photos on the website need updating as the rooms are very outdated and in need of some serious refurbishment. I didn't like the daisy chaining of extension leads not at all safe. Staff very pleasant, I didn't have dinner as the menu was limited but I'm sure I could have asked for something healthier. Wouldn't stay there again.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so sorry to hear that your stay was not up to our usual high standards. We are currently working through a refurbishment plan for our rooms, so hope you would see the difference if you decided to join us again.

"Lovely stay, great service and value"

5
User 07/04/2019

Just had a weekend here with one of their offers, 2 nights dinner and some Gin tasting. We don't live too far but liked the look of just getting away for a couple. Its a 3 * hotel so we were realistic about the level of comfort. The room was clean and everything worked fine. The service was FANTASTIC, nothing was a trouble, the staff were very pleasant, polite and easy to speak to. We also ate in the bar and the restaurant both nights (one as part of the package the second was just because we couldn't easily find somewhere else because it was busy) and I'm glad we did eat there. The menu is standard but the food was done very well and that's what you want - decent portion and presented well - both nights. Breakfast was very good too. I had smoked haddock one morning - cooked very well. Overall a great value for money stay and pleasant staff. I hope to return at some point.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. It is so nice to hear that you had such a good stay with us. I will be sure to pass on your comments to the team. Hope you enjoy your Nightingales Gin.

"NOT A VERY PLEASANT STAY"

1
User 01/04/2019

Rooms need refurbished beds so uncomfy 2 singles stuck together and fell apart in middle Creaking floor boards from guests above was kept awake all night with them walking up and down . Had to check out early as couldn't bare a 2 night stay at this hotel

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
So sorry to hear that you did not enjoy your stay with us. We would never push 2 normal single beds together, but do have several rooms with zip & link divans. I will be sure to check with housekeeping why these were not securely joined together.

"Wedding the best wedding ever "

5
kellpete, Barnsley, United Kingdom 01/04/2019

Well what can we say this was the most amazing wedding ,from the start of dealing with Mel and her team we was welcomed felt so much effort from Mel and her team ,they made our day so magical it was truly unbelievable every thing from start to finish was the best day ever we had over 100 quest who each said they had the best day ever and the staff couldn't do enough to make it special the whole weekend was wonderful this hotel and the team make this place what it is are a great team to make anyone's wedding so special ,the food was restaurant quality we have not got one thing we could say negative about this place Mel we adore you and your team you simply don't get the credit you all deserve working at this hotel your boss should be paying you highly for your hard work and dedication to this place ,if Mels boss is reading this please please give these lot some kind of a reward for how hard they work at your hotel love you all Mel your truly wonderful and you have th4 best team ever thankyou so so so much

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a wonderful review. I will be sure o show this to Mel and the team.

"Mum and Dads Diamond"

5
SteveK429, Barnsley 26/03/2019

We had a family party for my mum and dads Diamond Anniversary in the Cezzane room which was perfect. It was private with its own bar. The buffet was superb and Melanie could not do enough for us. I would highly recommend this hotel.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review, and for letting us know that you had such a good time.

"Totally exceeded expectations"

5
User 26/03/2019

We had our wedding there in December and mel the wedding coordinator went above and beyond, the hotel itself is clean and the rooms are fabulous, would def use this place again, the staff are friendly and the service was 100%

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
So nice to hear that you had such a good time with us. I will be sure to let the team know.

"Wedding Day"

5
User 25/03/2019

Whole experience fantastic,had our lovely wedding ceremony and reception here and was looked after very well by the lovely Mel and her staff,nothing was too much trouble and would happily recommend to anybody else

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Than you so much for your review. I will be sure to pass your message on to Mel and the team.

"Another excellent stay."

5
Diane L, Stoke-on-trent, United Kingdom 21/03/2019

This time we stayed during the week and the staff and service was just as good as before although the hotel was much quieter. The food was superb and my husband had a steak cooked to his liking and I had hunters chicken which was delicious.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. So please to hear that you enjoyed your stay. We look forward to seeing you again soon.

"Amazing staff "

5
User 20/03/2019

From the moment I checked in, Laura looked after me, made sure all my needs were met with a smile and a positive outlook. I have never experienced such an easy, informative, professional and lovely welcome to any other hotel. Another mention to Becky the duty manager who continued to maintain my positive experience with her friendly manner, nothing was too much trouble and all my needs were met. The food was delicious and the rooms were comfortable. I would not hesitate to recommend this hotel to anyone!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass your comments on to the team.

"Wedding and reception at New Miller Dam"

4
Neil N, Doncaster, United Kingdom 08/03/2019

The room was lovely, spacious, well decorated, the bed was comfy and there was tea & coffee facilities available, we didn't want to leave the shower as it was excellent. The wedding chapel was nice, when we retreated to the bar after the ceremony a couple of trays of sandwiches were distributed, they didn't last long, there should really have been more food available we thought (maybe that was the arrangement?). The reception later was a much better fair, the food was hot and there was plenty of choice. In the morning the breakfast was excellent, there was a lot of choice, the food was hot and the staff were very attentive and polite, a credit to Best Western. Many thanks to Chelsea the Assistant Manager in training who was a joy to speak to, my wife had left the new camera on the table at night but thankfully it had been handed in and we collected it in the morning. We look forward to returning to Hotel St Pierre.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. We are always happy to hear the guests enjoy their time with us when we are working around other people arrangements. I will be sure to pass on your comments to Chelsea and the rest of the team.

"Fabulous wedding party"

5
Sally R, Wakefield, United Kingdom 03/03/2019

I just wanted to thank all the staff at St Pierre for a fabulous wedding celebration for my daughter and son in law. Every single member of staff have gone out of their way to make it a very special occasion for us all. Particular mention must go to Melanie who has been outstanding. Her attention to detail, efficiency, advice and approachable manner have been so appreciated by both myself as Mother of the bride and the bride herself. Thank you Melanie. Hotel accommodation for ourselves and guests was good and where there were a couple of issues, these were dealt with effectively. Breakfast was excellent and a lot of of guests commented on how good the food was at the party. Hot and cold food both excellent and well presented. Reception and Bar staff were very friendly and helpful. DJ Ric is also worth a mention for playing just the kind of music we wanted and even kept the children dancing (well running around really to music and flashing lights!) !! So, once again, thanks to everyone

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your wonderful review. I an so happy to hear that Melanie and the team did their bit to make the day so special. I will be sure to pass on your comments.

"Best Western St Pierre Newmillerdam"

5
katcapi, leeds 26/02/2019

Lovely and clean. Nice smart bar reasonable prices rooms modern n brekky lovely. Had a very nice stay. Was a wedding so was very busy but staff were very helpful n check in and out was quick. A deposit of 50 pound is required but u get that back on checkout.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Pretty Good"

4
velocity50, yorkshire 19/02/2019

Made a reservation at the St Pierre on a special weekend deal, this was to include a standard double room, 2 course evening meal and full english breakfast. This hotel is part of the best Western hotel chain, its got a great location just a few yards from New Miller Dam on the outskirts of Wakefield and Quite easy to find from most routes including the M1 itself. We duly arrived just before 2pm, being the check in time, there was a wedding reception in full swing, so there was a happy atmosphere in the reception area. The receptionist didnt seem to be very much alert, as at 20 minutes past 2pms I reminded her about the check in time and sure enough the room was availble ...hhhmm?? Standard fair sized double room, very comfortable bed, well maintained and airy, with all the usual utilities including a very welcome heating system, flat screen TV, telephone, nice bath / shower room, open wardrobe desk and chair...the only negative was that the only view out of the window was a roof from another part of the building and was too high to see beyond it. The evening meal was ready from around 5.30pms, the dining room was welcoming, well laid out and no restricted seating. The the waitress staff were very friendly polite and helpful, the menu had great variety of choices and the Steaks with trimmings were excellent, this was a two course meal and once again there was a nice flexible attitude, as I asked for a fresh fruit salad which wasnt on the menu, but duly delivered with ice cream, so nice restaurant sorroundings, pleasant helpful waitress service and great meal for sure. Similarly, breakfast in the restaurant, starters like cereals toast, were self service, once again there was a real good choice, and especially with fresh fruit in juice like Grapefruit segments and yoghurts were ideal, the English breakfast was waitress service and offered a flexible choice of typical English breakfast fayre, so breakfast went down well too. Overall a very pleasant overnight deal / stay here, and hopefully it wont be the last time, so very recommendable, especially for those visitng the New Miller Dam area for a day out or weekend away.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so pleased that you enjoyed your stay, and we look forward to welcoming you back soon.

"fabulous wedding"

5
User 17/02/2019

what a fantastic hotel We visited as a potential venue for our wedding but didn't go with high expectations after viewing venues with extravagant decor and large gardens. However after 5minutes inside we felt like we were home and with family. everyone especially mel was so friendly and welcoming, down to earth and helpful we just knew this was the venue for us. from start to finish the staff bent over backwards to do their upmost to make our day the best they could. Hope to return for events in the future thankyou so much.. The new Mr and Mrs Barratt

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a wonderful review. I am so pleased to hear the Mel and the team went that extra mile to make your day so special.

"Valentine's meal"

5
tracyg270, Barnsley, United Kingdom 15/02/2019

We had a lovely Valentine meal last night at St Pierre... Food and service was excellent as always.... We regularly have sunday lunch here which is always lovely too....We would highly recommend St Pierre.....

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. So pleased to hear you had another enjoyable visit.

"Good deal"

5
User 10/02/2019

We stayed for two nights on a group on deal. Nice clean room overlooking fields. Very nice food. Staff lovely, particularly restaurant staff made us feel very welcome. Located near a lovely walk through woodlands and newmillar dam. Couple of nice pubs close by with restaurants and entertainment- all two minute walking walking distance.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for taking the time to write this review. I am so pleased that you enjoyed your stay

"OK as a stopover"

3
BobFromTadley, Basingstoke, United Kingdom 09/02/2019

Next to a busy road with some noise, so ask for a room at the rear of the property. Plenty of parking right outside. Bar food available all afternoon but the same (limited) menu as the restaurant. Food was 'ok' but nothing special. Breakfast was good, made to order. Executive room but we couldn't see what made it such – maybe a bit bigger?

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Wedding"

5
User 06/02/2019

Just visited the hotel for our wedding and was perfect. All the staff were kind, polite and helpful, Melanie and her team look care of everything so we could just enjoy our day, the venue looked lovely and was just every thing we wanted cannot thank the team enough

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so please to hear that Melanie and the team did everything to make your day special.

"A real find........"

5
barneyjan, barneyjan 16/01/2019

Booked a groupon two night deal here including evening meal and glass of wine for two on first night...upon arrival I asked if I could have a meal on both nights as I was travelling alone to visit friends in the area. Yes I could was the answer........in fact everything I requested was done here...I had a superb meal in lovely surroundings, and could choose anything from the menu.... lovely, friendly staff....sadly I had to leave on the second day due to illness......imagine my total surprise when checking out when I was offered another free nights bed and breakfast when I come to Yorkshire in the future as I had already paid for the two nights...this is true customer service. I shall be returning as soon as I can...... this is a really lovely, mid priced hotel...if you see a groupon deal to this place, grab it with both hands...it's in a lovely area, beautiful countryside and the best service I have experienced in a long time. Thank you to Richard.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your kind words. I am so happy that we could make your time with us enjoyable, and we look forward to seeing you again soon.

"Great two days away"

4
billunited1954, Durham, United Kingdom 16/01/2019

Upon arrival we were warmly welcomed by reception and promptly checked in to our room for the next couple of nights. The room was spacious and very comfortable and clean. The bathroom was a little on the small side but was again, exceptionally clean. We went down to the bar and again were made to feel very welcome by the staff who couldn't do too much. The beer was well kept and reasonably priced as was the Merlot wine. There was quite an extensive food menu to choose from. I chose the Chefs Pie, chicken, ham hock and leek with chips, peas and gravy. My fiancee went for the beefburger with cheese, chips, coleslaw, salad and cheesey o's. Together with a side order of chips and battered onion rings. Both were delicious and great value for money. The following morning we went for breakfast and were impressed by the selection available on the buffet table, cereals, fruit juices, fresh fruit, yoghurts, danish pastries among the item's there. We both thoroughly enjoyed the full english breakfast, bacon, sausage, black pudding, hash brown, beans, mushrooms and an egg cooked however you liked it with tea and toast. Later in the day we returned to the bar for a few drinks and food. I went for the beer battered haddock and chips with mushy peas and tartare sauce. My fiancee went for the battered chicken breast burger with chips, salad, coleslaw, cheesey o's and a side order of battered onion rings. Once again, both were excellent and great value. In conclusion, we both had a great couple of days here and were impressed by the friendly and helpful staff who made us feel soo very welcome. We will most certainly be back in the future.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for such a lovely review. It is always fantastic to hear that we could make your stay with us so enjoyable, and we look forward to seeing you again in the future.

"New Years Eve"

5
Karen W, Wakefield 16/01/2019

I visited the hotel for the very first time on NYE for the gala party. What a night. Fabulous food and reasonable drinks prices. The staff looked after us so well. The atmosphere was amazing. Fantastic 80s duo and a fantastic disco that played until the early hours. Great music with loads dancing the night away. This is a little gem of a place and well worth the money for such a great night. Mel and the team worked so hard they never stopped. 5 stars to the Hotel St Pierre ❤️❤️

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for writing this review. I am so pleased to hear that you enjoyed your first NYE with us, and hope to see you at many more.

"Needs updating and poor service"

2
hica123, Wakefield, United Kingdom 13/01/2019

Hotel is clean but very outdated, bathroom needed some serious maintenance as was cracked and not in good repair. Made to pay a security deposit on 3/1/19 of thirty pounds for a 1 night stay as of 14th Jan its still not credited. There are better places for the money.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I am so sorry to hear about the condition of the bathroom and will be looking into this immediately. We are currently in the middle of a bedroom refurbishment plan, so hope you will see the difference if you choose to use us again.

"Fabulous staff - great events"

5
Phil H, Leeds, United Kingdom 01/01/2019

2018 saw us visit this hotel three times - why? The food, the Christmas and New Year events and the fabulous staff. Nothing is too much trouble for any of the staff especially Melanie and Richard. Great compliments too to Becky, Sophie and Ben who were all very helpful during our stays. Christmas Day lunch was excellent - the food was great and we had a quiet and satisfying day. Boxing Day we had 30 people for lunch and the staff were terrific. Great service and the food again was excellent. This year we also opted to go with another group to the New Years Eve function - what a great event. Superb buffet lunch in the afternoon, champagne reception and excellent four course meal. This was followed by a great disco and duo act where we danced until 2. I hesitate to recommend as you'll all want to come next year! - We've booked already and are looking forward to catching up with the great staff and fabulous food in 2019. Fantastic events and would not hesitate to recommend this hotel to anyone. Happy New Year to all the staff and owners - Pranay and Pritti and thanks for letting us into your great hotel.

"Another enjiyaben stay"

5
Janet C, Kingston-upon-Hull, United Kingdom 29/12/2018

Just had our third visit with friends at this lovely small hotel in New Millerdam..again we had a great time .. lovely boxing Day lunch have to service was 1st class even though it was very busy...rooms a good size only small issue for us was the bed in need of replacing not the best we have slept in room 317 ..the staff are all cheerful and pleasant.. We will definitely be back!

"Daughters wedding "

5
99val1945, Barnsley, United Kingdom 10/12/2018

Just been to this hotel for the weekend for our daughters wedding ,it was a lovely wedding and the hotel did us proud the wedding organiser I think her name is Melloni was very good indeed she did everything possible to make the wedding run a smoothly as possible , the food was very good indeed at the wedding itself and then we stayed for Sunday Lunch and the food was beautiful again and on both occasions Melloni oversaw everything ,all the staff from the cleaning staff to the waitresses were really good,we literally had no worries , Well done Hotels St.Pierre

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your wonderful review. I will be sure to pass on your comments to Melanie and the rest of the team.

"shame really"

2
bexliz, Watford, United Kingdom 03/12/2018

I do stay at Best Westerns and this for all its good was poor for me on this stay. Great amount of noise in the social areas that i was not warned about. went on until 0030hrs. then the doors to the bedrooms. they slammed shut. annoying when the parties finally finished and you think you might be able to get to sleep at last. (oh no) Friendly enough staff just unable to help with a disappointed

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for taking the time to send this review. I am sorry to hear that your stay was not up to our usual high standards. We constantly strive to improve our service and as such. I will be raising your issues at our next department meeting.

"2 Day Short Break"

5
mike-topsy, Budapest, Hungary 20/11/2018

Good hotel with Excellent breakfast and evening meal Very good value for money Secure parking I would recommend this hotel to anyone staff very good making sure everyone is happy this hotel is excellent value for money and very good food

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thanks so much for letting us know you had a great stay.

"Highly recommend"

5
MrsDGB, Lancaster 18/11/2018

Stayed here last night 17November. Rooms extremely clean and staff go out of their way to accommodate. Stayed in room 307 and it was very quiet and dark which is just what we wanted after a family party in Mapplewell. Have stayed in 2 or 3 hotels in Barnsley when visiting family, this one is by far the best in terms of value. We certainly would stay again. Thank you Best Western you ticked all the boxes!!!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so please to hear that you had an enjoyable stay, and we look forward to seeing you again soon.

"Very Surprised Excellent Value"

4
User 16/11/2018

Was at a business conference in the area, very smooth check in, extremely friendly, nothing was too much trouble, room i will agree a little dated, however very clean, bed extremely comfortable, black out blinds which are brilliant, reasonable coffee and tea tray, excellent tv with good sound, bathroom had everything i needed including a heated towel rail. I ate in the bar and once again the service was above excellent, the meals are huge and very good quality, the bar prices are very reasonable, breakfast was freshly cooked, if i am honest the best value for money hotel i have stayed in. The staff, all of them that i came across were excellent. Will return,

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for such a wonderful review. I will be sure to pass your comments on to the entire team.

"Ok for the price but not the best"

3
Chalk123456, Southampton 15/11/2018

For the price I paid last minute I suppose this hotel was ok. The rooms were what I would class as standard, probably a below par 3*. The hotel itself is very dated, dark and dated decor and a lot of old wooden furniture. The bar area is also very dated and dull. As best westerns go this was probally one of the lower end ones I have stayed in. I would recommend it for a single night stay and would not recommend it if you had to stay longer.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. We appreciate all comments so that we can constantly work on improving our services. I am very sorry to hear that our decor was not to your liking, especially the bar area as this was recently refurbished along with the reception.

"Pleasant stay with friendly staff"

4
Michael M, Worcester, United Kingdom 12/11/2018

A pleasant stay was had in the hotel with staff friendly and rooms clean and comfortable. Nicely located in a village with 3 pubs to choose from for drinks and food if you decide not to eat in the hotel.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass your comment on to the team.

"Over night stay"

5
Janis W, Billingham, United Kingdom 12/11/2018

We had a lovely night's stay, the staff were so efficient and friendly, the room was perfect and the breakfast was excellent, would recommend to anyone. We hope to use again in the future, the value for money was excellent.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review

"Lovely place to stay."

5
User 07/11/2018

Can't recommend this place enough. Excellent value for money. Food is of a very high standard indeed. OK so the rooms and decor is a little outdated and a tad tired but it all works and the place is lovely and warm. The hotel has plenty of character unlike other 'premier'/'lodge' chains which are completely soulless. The staff are fabulous and can't do enough for you. Will be back!!

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write such a wonderful review. On behalf of the whole team, we look forward to seeing you again soon.

"Our perfect wedding day"

5
User 05/11/2018

We recently got married here,we couldn't have have asked for a nicer hotel to exchange our vows. Melanie was brilliant from our first meeting to our wedding day. All our guests complimented us on how lovely the room was decorated to the wedding breakfast and our evening buffet,the food was fabulous,a big thank you to the chef and his staff,some of our guests had dietary requirements to the chef they were not a problem. We stayed over the night before our wedding and our wedding night where we stayed in the bridal suite which was beautiful,we had guests staying overnight they told us how lovely their rooms were. Breakfast was excellent with plenty of choice and freshly cooked. We would like to thank Melanie and staff for making our wedding day so special. Love John and Deborah Holding

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
First of all let me add my congratulations for your big day. I am so please to hear that Melanie and the team did everything they could to make your day so enjoyable.

"very good hotel"

5
Lorraine M, Liverpool, United Kingdom 04/11/2018

spotlessly clean. food very good and very well presented. Breakfast cooked to order. Plates hot and great choice. staff helpful and friendly. Located near a pretty lake. Although its on a main road there was very little noise.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so pleased to hear that you had such an enjoyable stay.

"Fabulous staff and beautiful food - can thoroughly recommend"

5
User 31/10/2018

We stayed here for one night on a dinner, bed & breakfast rate. What a fantastic hotel with staff that are friendly, helpful and super efficient. The food was exceptional, fabulous dinner and breakfast. In fact some of the best hotel food we've had. Can definitely recommend and we look forward to staying there again soon.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write such a wonderful review. We look forward to seeing you again soon.

"BACK AGAIN WITH 50+ GUESTS TO CELEBRATE MY HUSBAND'S MEGA BIRTHDAY"

5
Bridget S, Wakefield, United Kingdom 29/10/2018

Why do I keep returning??? Simple - I know my wishes previously negotiated with Melanie Hall will be carried out even before I get there. The staff helped me decorate the room prior to the Sunday Lunch with a Difference (Quiz about my husband's life, fun around each table with a 'pass the parcel' style quiz together with singer, Brin, who sang to us all afternoon. The Lunch was nice and hot, the staff aim to please - all under Mel's guidance and we are back with another party January already booked. Never fails to please - thank you again. Bridget

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass on your comments to Melanie and the team, and we look forward to seeing you again in January

"Wedding"

5
Emma H, Acomb, null, United Kingdom 28/10/2018

Had our wedding here on 29/9/18, was the most perfect day! Mel was amazing, decorated the reception room perfectly and just how I wanted, Richard was a great help looking after our dog! Thank you to everyone who made our day so memorable, if you are considering having your wedding here I would highly recommend it

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for you review. So pleased that we could make your day so special. I will be sure to pass on your comments to Melanie and the team. P.S. Looking after Dave was a pleasure. :-)

"Lovely"

5
Joanne W, Bolton 22/10/2018

Had a group on night stay at this hotel, and really loved it. The staff were all very friendly and helpful. The hotel and rooms were very clean. The breakfast was also delicious. Plenty of parking. Nice couple of pubs nearby.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. So happy to hear that you had an enjoyable stay with us.

"Tired"

3
rgfromhtfc1, Huddersfield, United Kingdom 22/10/2018

We stayed here at the weekend and the hotel is tired in every aspect. This was probably reflected in the price we paid but even so there was noting to entice us to use the bar or restaurant. There was a wedding reception taking place but our stay wasn't affected by this. The hotel is nicely located to visit local attractions but don't think we'll return because of the tired state of the hotel.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. We appreciate all comments so that we can work to improve our guests experience at the hotel. We are currently working through a program of refurbishments which I hope you will notice if you choose to return to us.

"So good I would go again!"

5
Diane L, Stoke-on-trent, United Kingdom 18/10/2018

The staff were friendly and welcoming and happy to help. The room we were given was on the 2nd floor via a lift. The room was clean and a nice big bed which was very comfortable. The dinner we had was delicious, I had a curry and my husband had a sirloin steak with a mushroom sauce which was the best he'd ever had! After a good night's sleep we had a breakfast which was a buffet style with everything from full English to cereals,yogurts, pastries etc. Tea,coffee and toast was served to the table. All the food was superb and I would be happy to recommend this hotel and to go out of my way to stay again. Wedding reception when we were there but it didn't disturb us in any way at all.

Richard_Wordsworth, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I am so please to hear that you had an enjoyable stay with us, and we look forward to seeing you again in the future.

"A great place to stay"

5
CheltenhamSKI_couple, Cheltenham 09/10/2018

A lovely hotel, overlooking fields to the rear, well maintained and with friendly, helpful staff. Easy to find with a great pub and carvery (The Dam) 2 minutes down the road. We only used it as a 1 night stopover but it's ideal for National Trust properties.

"My wife,s 80 th birthday party"

5
User 04/10/2018

26 of us in the Matisse suite were looked after royally by Melanie and her staff, Our three course meal was excellent and complimented by all who attended. Nothing was too much trouble and every help given in the organisation to ensure the event ran smoothly. 12 months previously I enjoyed an identical event for my own 80th party which had been organised so successfully by Melanie that prompted our return.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write your review. I will be sure that Melanie and the team see your comments. I am happy that we could be involved in your wife's celebrations.

"Wedding 22.9.18"

5
User 03/10/2018

Well what can we say! We had our fairytale wedding here on 22nd September and it was magical. Mell our wedding co-ordinator was absolutely amazing! She alleviated so many worries we had. We planned our day in 10 weeks and if it wasn't for Mell it wouldn't have happened! She did fantastic along with her team! Food was fantastic and let's just say you can't please everyone! But hey ho! Our bridal suite was fantastic and very comfortable! We honestly can't thank the hotel enough for everything they did! We will definitely be heading back for another stay! So on behalf of myself and my husband we would like to say Thanks again to Mell and all her team! From the new Mr & Mrs Humphries xx

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am so happy to hear that Melanie and the team could make your big day so special. Let me add my congratulations to the many I am sure you have already received.

"Daughters Wedding on the 22 September 2018"

5
Wards_Warrens, Wakefield, U.K. 29/09/2018

Our daughter and son in law had their wedding reception at this hotel, and I feel that I must on behalf of my wife and I, give our opinion of the staff and the hotel. Mel the wedding coordinator was the best support we could ever have wished for, her advice, experience and opinion was very important to us when planning this wedding in such a short period of time. Every time we attended the hotel in the planning stages, we were offered complimentary drinks and we were very impressed with the options were were offered for the day. I do not think she could have been more helpful if she had wanted to be and I most definitely cannot thank her enough. Mel alleviated so many worries and stresses that my wife had shared with her and I cannot think of one single thing to criticise. Becky one of the senior staff was excellent and the rest of the staff were polite and helpful even with difficult and demanding guests who were not happy with the arrangements we had made for the very young children menus. However, we have had so many remarks from guests complimenting the hotel on the menu and on the way the day was organised. I guess you can never please everyone. My daughter and her new husband stayed overnight and were thoroughly delighted with their room and could not speak highly enough of the hotel. The day for us was magical my daughter and son in law were thrilled with everything and felt that Mel and her team provided them with the fairy tale wedding that they wanted and with only 10 weeks to plan this, it went without a hitch. We are terribly disappointed that some of our guests felt it necessary to complain without first speaking to us. Thankfully everyone else had a fantastic day and we felt that Mel and her team went the extra mile to ensure that it was in fact 'The Perfect Day'.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write such a wonderful review. We are so please that we could do our part in making your daughters day so special. I will be sure to pass on your comments to Melanie, Becky and the rest of the team.

"What. Seriously "

1
nannyogg66, Elgin, United Kingdom 28/09/2018

We were at our nephew wedding on Saturday and we were very disappointed with the service and the food. We checked in the night before and as we were checking in the F&B manager was ringing round to get staff for the wedding. Next was the room looking for a socket to charge our phone it was an extension cable under the desk. Please be aware that your credit card is swiped for £50.00 on top of the room. The breakfast was not that good very small buffet with not much choice. I've had better in budget hotels. The bar prices are higher than usual. The wedding breakfast was pretty crud the leak and potato soup was more like vegetable. The main course was atrocious dry and hard chicken over cooked vegetables. The children in the party were given no starter but a dish of veg and gravy no dessert when asked for ice cream we were told that was paid for. There is more but I don't have time to list.

"Our Wedding 28 July 2018"

5
annettet8487, Barnsley, United Kingdom 18/09/2018

We had a fantastic day. Perfect venue for our wedding and reception enabling us to go down to the dam for some photos. All our guests commented on how helpful all the staff were, how nice the food was and that our wedding was one of the nicest weddings they had attended. A massive thank you to Melanie, the Wedding Co-ordinator and her team for ensuring everything ran smoothly and catering for all our needs. A perfect day from start to finish.

"Pleasant Location"

4
Topicalcat, Hinckley, United Kingdom 15/09/2018

A surprisingly good little hotel. After booking a nights stay my wife broke her ankle and is in plaster. The hotel switched us to their disabled room on the ground floor. Very helpful staff. Good quiet location. Would go back.

"Great value. Good for families with some interconnected rooms"

5
Mark H, Bangor, United Kingdom 11/09/2018

We stayed here in August and had a great time. Yes the decor is a little tired but everything else was excellent. Great staff, clean & comfortable rooms, tremendous value! Maybe not for you if you crave the elegance/clinical feel of a modern/boutique hotel, but for anyone wanting good quality at a great price then this should definitely be on your list. Very good country location with Yorkshire Sculpture Park, the Mining Museum, Hepworth Gallery and various good value eateries within reasonable distances. The big plus for us was that we travelled as a couple with two children and the hotel apparently has three pairs of adjacent/adjoining rooms (i.e. a double next to a twin with internal connecting doors). This is something that we found difficult to find in other hotels but it gave us all the security, privacy and fun that we were after! Finally the breakfast was a good combination of cold buffet and hot food cooked to order, and they catered for a gluten free eater reasonably well. Very pleased!

"Dated decore"

3
lesleybV9535UH, liverpool, United Kingdom 11/09/2018

Staff lovely, cleanliness good, however the hotel is stuck in a time warp. very dark. Our room small and miserable. Pillows are dreadful. could not open the window enough to cool the stuffy room. Quality of the decor was poor. I suggest the painter needed to go to Spec Savers

"Excellent service and fantastic value for money"

5
User 10/09/2018

Good hotelExcellent breakfast and evening meal Very good value for money Secure parking I would recommend this hotel to anyone staff are good manager makes sure everyone is happy this hotel is excellent value for money and very good food

"Wedding"

4
User 10/09/2018

We had our wedding their on the 25th August day and night do. Mel the wedding co ordinater couldn't do enough for us to make our special day any better. Lovely surrounding for pictures. We had the honeymoon suite for two nights added BONUS. We would recommend this hotel to anyone wanting a wedding venue with lovely staff.

"Best nights sleep in months "

5
User 09/09/2018

I booked in for a weekend brake over 8th 9th September 2018 Staff and hospitality was second to none Clean room everything's needed Evening meal was very good and breakfast was perfect A big thank you to the manager Melanie who made my visit perfect DONT try other hotels book this one fantastic value for money and excellent service Thank you Best Western Mr johns

"Good value for money"

4
hartlovap, Corby, United Kingdom 06/09/2018

This is typical of a best western. Lovely helpful people in slightly tired surrounding. The dinner in the restaurant was OK but the full english breakfast was worth praising. If I go up to the area again there is no reason why I would not stay here.

"Disabled access good"

4
linianmcearn, UK 30/08/2018

We stayed for 2 nights. The hotel is clean, comfortable and the staff are helpful and friendly. We have wheelchair. Disabled park and ramp next to entrance, accessible room was good with great wet room and easy transfers from chair. A bit tight in the room but manageable with some rearrangement of furniture. Breakfast was good and cooked and served to order which is so much easier than balancing plates on knees. Great location near huge lake and woodland.

"Relaxed stay"

4
Louise2902, Wakefield, United Kingdom 27/08/2018

I stayed overnight after being at a party. The room was comfortable and the hotel had a laid back vibe (despite a large wedding party being downstairs). It's within a short walking distance of a couple of pubs and Newmillerdam itself. Worth a stay!

"Eldest Daughter's Wedding"

5
Stupot65, Barnard Castle, United Kingdom 27/08/2018

My wife and I have just returned from our eldest daughters's wedding and the reception thereafter at this venue. Family and friends travelled from far and wide.From arriving Friday afternoon to leaving Monday morning the wedding and weekend was a great success. To Mel the wedding co-ordinator and staff a sincere Thank You for making sure everything went smoothly. The food throughout the weekend was excellent. Breakfast plenty of choices and well cooked. For the wedding reception out of this world. Would certainly use the Hotel St Pierre again without any second thought. Stuart Smith

"Fire Alarm going off in middle of the night"

2
User 26/08/2018

We stayed here Friday night. Receptionist was very friendly and efficient check in. The room was nice and beds comfortable. All was fine until 2.48 in the morning when we were rudely awoken by a very noisy bell from the fire alarm which sounded for a few seconds then went silent. Assuming a false alarm with such a short duration we put our heads down and tryed to get back to sleep. Then ring ring ring it went off again. Over the course of the next hour or so the alarm went off several times. We had an early start in the morning at 7am and went the rest of the night without getting any real sleep. The night porter who checked us out informed us the alarm was faulty and apologised for the disturbance. It turns out the fire alarm panel is about 30 years old and is in dire need of updating. I'm not sure of Best Westerns policy on a disturbed nights sleep. I have stayed at Premier Inn where the sort of thing would have been quickly resolved with a full refund. I will wait and see what Best Western have to say for themselves.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Dear John I am so sorry that you were disturbed by the fire alarm going off during your recent stay here with us. I would, however, like to be clear that you have been misinformed about the fire panel. The fire alarm is serviced and maintained on a regular basis and is not faulty. We take guests safety very seriously here at the hotel and I am sure you would appreciate being woken from your sleep if there had in fact been a real fire, these things should never be construed as a hindrance as they are in place to save lives. The main reason we occasionally have alarms that go off intermittently is when our guests tamper with the smoke detectors in their rooms, as we believe to be the cause this weekend, which shows as a fault on the panel as the loop has been broken. I cannot make apologies for the fact that our fire alarm is in full working order and it is not our policy to refund in the event of the fire alarm going off, as I say it is there to save lives and it should not be viewed as an inconvenience. However, if you are ever in the area again please contact me direct and I will assist you with your reservation.

"Good for the money"

4
banjodeano, yorkshire 25/08/2018

We stopped here for one night midweek, the room was large, clean and tidy, everything worked as it should, the staff were very friendly and offered help where they could, we asked them to book a taxi and it was no problem at all, The breakfast next morning was great, good quality and plenty of it, we didnt have an evening meal as we went to a local wedding. One small niggle was the banging doors, every time someone left a room the door would bag shut behind them, very annoying the first thing in the morning, i think its the fire door safety attachment on the door to make it close, most other hotels are the same, if i could invent something better that would shut the door quietly i would be a millionaire...lol Overall, we had a great stay and would definitely return.

"A very comfortable hotel with friendly and efficient staff"

5
Ian S, Rm3 8qj 20/08/2018

I have no hesitation in recommending Best Western Hotel St Pierre for excellent service with friendly and efficient staff, in an attractive location convenient for visits to Barnsley and Wakefield and surrounding South Yorkshire area.

"Location "

3
hitchin_9, london 19/08/2018

Stayed for one night. Location very good. Rooms basic with tiny bathrooms. Extremely noisy, from people in corridor and from neighbouring rooms. Seems like there is a wedding on every weekend. So bar and restaurant taken over by them.

"Sunday Lunch"

4
Hazel R, Wakefield, United Kingdom 19/08/2018

Went to a family gathering for Sunday Lunch. We were quite a large party so had to pay a deposit. It was very busy with another party of Sunday lunch diners but the staff were very organised and we didn't have long to wait for any of our courses. The food was lovely. The Yorkshire Puddings were a bit rubbery but to say how many people were dining at the same time it is only to be expected. The staff were efficient and friendly. The cost of the lunch was reasonable.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Quite the let down all things considered"

2
User 19/08/2018

Just home from attending and staying the night at St Pierre due to a family wedding! Firstly, Id like to say how a couple of the staff were lovely, especially Caitlin and the new starter waitress. However, what really let this hotel down was the surprise £50 deposit. Considering how many of the wedding guests were staying the night, we'd have thought somebody would've mentioned that we'd all have to pay £50 EXTRA deposit on top of the over priced rooms. You get the deposit back (sometimes, but that's yet to come) but we weren't informed which left many of us stranded in the middle of know where with little cash for the expensive bar. Also, if you're visiting remember to pay it in cash as those who pay it via card don't receive the deposit back for 10 days. The lady on reception was quite unsympathetic and kept reiterating that we'd pay it if were in the Hilton - but that's certainly not where we were. The rooms are spacious, which is awesome. However, extremely dated and needs a whole revamp! Dingy and low lit, kinda reflected a Stephan king movie or an episode of twin peaks. Rooms were clean, just take your own shampoos etc as there isn't any complimentary in the bathroom. Walls are paper thin. We were woke up at 7:30 after much banging coming from all directions but it's expected in a place like this! Wasn't all bad, was a lovely ceremony and we did all have a dance around and the food was lovely! Be very careful when getting your deposit back as unfortunately, a good majority of us had been deducted for alcohol we never bought and which we could prove as they were unsigned for which is super sketchy. Would recommend if you're there for a night and need something quick, would not recommend for a relaxing stay with value! (Picture of corridor to show how dingy it looks)

"Shocking rooms for familys"

1
User 19/08/2018

After spending the day here at my sisters wedding we booked a family room months ago stating it would be for 2 adults,3 children and a baby,when arriving to our room we was placed on the 3rd floor and the lift only goes to 2nd floor so we had to carry the pushchair up 2 flights of stairs to then arrive to our room for there to only be 1 double and 2 single beds!! When I went to reception to complain we wasn't offered to be moved rooms and I asked were my other child is ment to sleep and they wanted me to pay a extra £20 for a camp bed which i refused!! And told them they knew how many people it was for when it was booked and nothing got said on the phone!! The receptionist who I found very rude saw her manager who provided the camp bed for free!! They also never tell you when you book your room there's another £50 deposit to be paid which if you pay on a card can take 10 days to be returned to your bank!! £120 we paid for this room and it was very dated and basic and not a lot a room,wouldn't recommend having a wedding here if family want to stop the staff never smilied other than 1 young barman and a couple of waitresses the rest seemed quite rude,also the kettles in the same part as were the children was sleeping not in with the double bed

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am sorry to hear that there were some issues with your booking, ans will be looking into this. Unfortunately our reception team would not have been able to offer a room change as this is our only family room.

"A lovely break away."

4
Kathryn A, Bolton 15/08/2018

We have just returned from this hotel,we only stayed the one night ,we had a back room which was quiet,the breakfast was self service so you could get what you wanted .i would recommend this hotel,and definately stay again.

"Tired Hotel, in need of redecorating."

2
Islandlady35, Isle of Man, United Kingdom 14/08/2018

We stayed two nights at this hotel in August 2018. Unfortunately the hotel looked like it had not been decorated in at least 10 years. Our room was dark and dingy, with curtains hanging off the curtain rail as there was only 6 curtain hooks holding them up! They required at least 20, to hang correctly..at the cost of pence and basic housekeeping. The dining room for breakfast was a dark room without any windows and felt gloomy and oppressive. Staff were friendly and the breakfast satisfactory. The service did lack some basic finesse and could so easily be improved. Toast arrived in a rack straight onto the table, when putting this on a plate would have been more hygienic and better presented. Value paper napkins could be replaced by cotton napkins, given the laundry facilities within the hotel. The whole dining room needed a coat of paint (currently brown), to lighten the room and make it feel bright and welcoming.

"Nikolay Valchanov"

5
User 13/08/2018

Extremely pleasant and cozy atmosphere.Friendly staff always ready to help.The cleanliness and the arrangement of the rooms is impeccable.The service is at a high level.I'm definitely going to visit this hotel again Thanks!

"What's not to Love!!"

5
mandydickens, Wakefield, United Kingdom 12/08/2018

I held my wedding here on 11th August 2018 and the day was amazing!! From the planning right through to the day itself ran smoothly and Melanie couldn't do enough for us. I made several changes along the way all of which Mel accomadated, even making changes and adding things on the day!! Mel knows her stuff when it comes to weddings so if you are booking, definitely listen to her and take her advice! All my guests commented on how good the day was and how nice the food was. The bar staff were really friendly and attentive remembering what most people were drinking which saves time when ordering drinks, all drinks are reasonably priced in fact cheaper than you would expect to pay at a wedding. Our rooms were clean and breakfast was lovely. The DJ literally played anything requested which is always a bonus. Great atmosphere and we will definitely be booking for any other celebrations in the future. Thanks Mel. From the new Mrs Ward x

"Two night stay"

4
modan45, PORTLAND 10/08/2018

We were very pleasantly surprised with our stay having stayed at other BW hotels and been disappointed. The booking in was easy and staff extremely efficient. The room was very clean and tidy as was the hotel overall. Our breakfast was better than some we have had at 5 star hotels and the staff were great. My requirement for gluten free food was no problem at all. Would recommend this hotel with no hesitation at all. Thank you for a very pleasant stay.

"Great Value Hotel, Good breakfast"

5
User 03/08/2018

We stayed here as it was the closest hotel to a local venue. We were not expevting too much for £70 including breaffast, however we were pleasently surprised. There was a wedding at the hotel when we arrived and we had been given a room away from the wedding party to prevent any noise. Breakfast was of good quality. We will definately return if in the area.

"Our wedding"

5
User 25/07/2018

We held our wedding here on the 21st July 2018 , from start to finish from the planning of our wedding to the actual day the staff couldn't do enough for us . The room looked beautiful and the afternoon tea we had was 1st class . For our evening reception again the room was flawless and the evening buffet was gorgeous.The main reason we booked for our wedding here was down to the actual staff every single one of them are lovely and a credit to the hotel and special mention to Melanie the wedding coordinator, this woman knows her job inside out and saved us alot of hassle and money too by making suggestions and guiding us in the right direction in the run up to our big day, she's a star.We booked the bridal suite which was beautiful, comfortable and as a Jacuzzi bath which was an added bonus. If you are considering booking here for your big day do it!! You won't regret it , we couldn't have wished for a better day .

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so pleased to hear that you had a fantastic day. I will be sure to pass on your comments to Melanie and the rest of the team.

"St Pierre, Wakefield"

5
WenPark, Preston, United Kingdom 23/07/2018

Hotel easy to find, clean, tidy and smart Staff welcoming and polite Room clean, tidy and everything you need. Asked for softer pillows and got them within 10mins. Bed comfy, fresh towels everyday and bedlinen clean Breakfast plenty to choose from even a fussy eater like myself. Asked about lactose/gluten free items and was informed they can provide what I need or I can bring them myself and they will keep safe in kitchen. I will defiantly be using this hotel again. Had a standard double room.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so happy to hear that you had an enjoyable stay with us, and will be sure to pass your comments on to the team. We look forward to seeing you again soon.

"Best Western"

4
Grace M, Stirling, United Kingdom 19/07/2018

Got this room cheaply, no complaints, it is well placed for Wakefield and rambling about the area, pleasant greeting and departure at the reception desk. Had a peaceful night in a large bed, what more could you desire ?

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write your review Grace. I am please to hear that you had an enjoyable stay.

"Can't fault the hotel !"

5
robinrichmond9, Wakefield, United Kingdom 10/07/2018

We go to the hotel on a weekly basis and have always found the hotel staff are always friendly and extremely hospitable nothing is too much trouble. The food is always consistent and the management is always on hand.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass your comments on to the team.

"Poor service"

3
Ann_y21_12, Nottingham, United Kingdom 10/07/2018

Stayed here whilst attending a local event.Room was clean and comfortable. However stay was totally ruined by a group of youngsters drinking, shouting and screaming well into the early hours. Banging doors etc. No member of staff appeared to try and stop them. The following morning we complained to a member of staff and were told cheerfully that ours was the 4th complaint she'd had and she'd only been on duty for 15 minutes! I find it amazing that hotel staff have so little regard for their guests that they would not have challenged the appalling behaviour of a few in order to ensure the comfort of the majority of their guests. Also I would have thought that they may have been concerned that those people who live in the houses opposite the hotel would also have been disturbed by the shouting and screaming in the car park. Needless to say we will not consider using this hotel again.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
On behalf of the entire team I would like to apologise for not meeting your expectations during your stay with us. We take customer service very seriously here, and I will be speaking to the entire team regarding all the issues raised.

"Terrible service"

1
User 09/07/2018

Me and my freinds were stopping at the hotel for one of my freinds birthdays, we got to the hotel and we were shocked cos we all had to pay a 50pound deposit fee she we had already paid for the rooms. We had a good night out of the hotel because there prices were really expensive. So when we woke up the next morning we were greeted by people shouting at is all saying that we were too loud in the hotel last night, but we weren't even there. They then tried to belittle us cos we were the youngest guest there and they were arguing with us for 2hours. We then left the hotel because they wanted us to pay 1050pound cos We were loud, which was pathetic cos it wasn't even us. Would not recommend staying here at all

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I was very disappointed to read the reviews from yourselves and your friends after I was under the impression the matter had been dealt with by my duty manager after you were asked to leave the hotel. I strongly believe that you would have received the same treatment in any establishment were you to behave in the way that you did here. Several genuine complaints were received due to your actions which would have been avoided if a little more consideration had been shown to other guests.

"Loud !!!"

4
User 08/07/2018

Stayed with a friend on Sat 7th July,decent hotel bit dated but clean and everything you need for a night away.Breakfast really good and clean beds and towels and the staff were all really helpful ,don't like the £50 card swipe when you check in as it takes 10 days to refund your cash when the room had already been payed for stayed all over the world and a swipe was taken but never any cash to be refunded bit of a old fashioned practice but other than that a good stay.Now to the not so good part a group was staying in the hotel having a party and we were kept awake all night,apparently all the other hotels guest were too and it was a topic for discussion at breakfast,loud music banging doors and shouting and swearing went on until at least 3am it was reported lots of times to reception but still didn't stop.I would have liked to see a little more concern at the reception desk to sort the matter .Next morning when asked how our stay was we mentioned it and it was just glossed over and was told the said loud guests were still in bed but would be spoken to later,lucky them having a lie in when we'd all been awake half the night ,this said it wouldn't stop us from staying again but if we did and it happened again I would question what the hotels policy's were for dealing with disruptive guests .

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I can only apologise over the issue with the noisy guests. We are currently dealing with this issue. I hope that you will consider returning to us next time you are in the area.

"Outdated over priced and noisy"

1
User 08/07/2018

Stayed here on sat night, had no sleep due to loud lager louts running up and down the corridors with the staff not doing a thing about it to stop them. If you want to spend the night in an infant school I would highly recommend but if you want a good night sleep dont bother. Oh and another thing take out a bank loan for the restaurant and they charge you the sneaky holding fee on top of the room when you check in, just incase you are a naughty guest, but obviously if you want to run up and down the corridors all night thats perfectly acceptable!!!! Stay away , best western? More like spaghetti western!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am very sorry to hear that your stay was not up to our usual high standards as mentioned in many of our reviews. The issue with the disruptive guests was sorted as quickly as possible.

"Comfortable "

3
steve w, Manchester, United Kingdom 30/06/2018

Stayed one night after a family event in the area, how rooms and prices vary.... our room was very spacious and comfortable with a sofa and 4 poster bed while my other family members rooms were pokey, dirty, and stuffy and far more expensive. The lift was broken so having to carry cases up the stairs was a nuisance We didn't have an evening meal here but did have breakfast which was very nice. I just don't understand how prices can vary so much room to room

"Outdated, strange food but staff were very helpful and cheery"

3
sydknee, Peterborough 28/06/2018

Room was outdated and when entering was a bit musty smelling. Lift wasn't working but they did advise of this on check in. Dinner in restaurant was OK a bit pricey for what it was and the combination was a bit strange. Menu in the book in the room was different to what was on offer in the restaurant, very limited. The combination was a bit odd, mozzarella and herb stuffed chicken with steamed veg gravy with sundried tomato or peppers and chips (OK so I chose chips but thought that it would go with a Mediterranean style dish). Breakfast was very good with plenty of options. Staff were very polite, helpful and cheery. Taking the £30 deposit is a bit out dated these days, can't think of any other hotels that do this. The price of the room with breakfast was far cheaper than your large budget branded hotels so all in all it was value for money.

"Wedding May 2018"

5
KirstyLemons, Sheffield, United Kingdom 25/06/2018

Absolutely fantastic Venue to hold a wedding. All of the staff went above and beyond especially Mel. All of our guests commented on how smooth the wedding went and how delicious the food was. Great location to be able to visit the dam for photos aswell. Overall great value for money and a brilliant wedding coordinator on hand.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass on your comments to Mel and the rest of the team.

"Fathers day"

2
claire w, Wakefield, United Kingdom 20/06/2018

Meal was quite poor the gravy was so salty it was unreal bread was ser2ved during our starter not before as dnormal we ordered orange corial and water which came very weak and not even cold water and to be charged 2 50 each half disgusting its a pure rip of

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to raise these issues. We value all comments so that we can constantly improve the service we provide. I will be sure to pass this onto our kitchen and find out what the issues were. If you had raised these issues with us at the time they would have been rectified immediately. I have looked into our system and can only see 2 halves of cordial being sold at our normal price of 70p per half. If you have anything different on your bill please contact me immediately so that I can rectify this.

"Father's day "

5
Tracy G, Barnsley, United Kingdom 20/06/2018

8 of us for Sunday lunch and I have to say I was extremely impressed with the quality of the food . Staff are very professionally and attentive , all where both polite and friendly . The quality and value for money was outstanding. We will definitely be back for Sunday lunch in a few weeks.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so pleased to hear that you enjoyed your meal, and we look forward to seeing you again soon.

"Fathers Day"

5
Richard H, Ossett, England, United Kingdom 17/06/2018

I took my dad for Sunday Lunch and I have to say I was extremely impressed with the quality of the food which was piping hot and served very professionally by very attentive staff who were both polite and welcoming. The quality and value for money was outstanding. This is a little gem that is tucked out of the way and well worth a visit.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I am so please to hear that you and your father had an enjoyable day with us. We look forward to seeing you again soon.

"Staff and facilities"

5
grahamhors, County Donegal, Ireland 17/06/2018

I was at a wedding there recently the staff was very friendly and accommodating. A big thank you to Melanie and staff for putting on a really fantastic wedding, had a really great time. St Pierre hotel was easy enough to find.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I will be sure to pass your comments on to Melanie and the team.

"Poor all round"

1
Mrrebmik, Wolverhampton, United Kingdom 10/06/2018

I was booked in by my company and room was paid for in advance. Upon arrival I was expected to provide a credit card and to have £50 blocked off. When asked why the rude receptionist just stated hotel policy.when I mentioned that this was not the case at Premier Inn, Travel Lodge or Holiday Inn Express and the room was already paid for I was told that I "was lucky because if not already paid then I would have to pay the room cost and the £50??? The room was on the 2nd floor with no elevator. No air conditioning in the room, small windows that don't allow a breeze and no fan (even when asked for one) so had to and buy one myself. The room itself was large but old slightly mismatched furniture and a bed that was almost a futon it was so low and the mattress offered no firmness or support. To finish everything off on a Sunday breakfast is not started until 8am (7am in the week) not ideal for business travelers. Would not stay here again.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your email. I am sorry that your stay with us was not up to our usually high standard. Our pre-autherisation is carried out so that you can charge items back to your room if you so wish. Many hotels carry this out automatically on arrival, but we prefer to tell the guest before we do so. As you probably noticed there was no lift available as we are in the process of having a brand new one installed. I am sorry that you were not given a fan when you asked for one as we have many in the hotel, and will be looking into why this did not happen.

"Over all excellent, until it came to check out!"

4
kgulliver99, County Durham, United Kingdom 09/06/2018

The room was well appointed, big comfortable bed, good shower, food excellent. Staff all but one so helpful and friendly. On check in we were asked for credit/debit card, which it does state on our Groupon literature. What it doesn't say, or if it does I haven't found it, that Best Western take £30. I asked why, she said we can use that money for food and drink during our stay. We pay as we go for food/drink and never run up an account but the receptionist would have none of it. We paid up, then were told we would have to wait ten days for the money to be returned to us! IS THIS LEGAL? At check out she presented us with a bill for just over £31. I told her we had paid for everything and she looked at me in disbelief. I asked her to check the computer again, With the Groupon deal the first night dinner was part of the package but had been charged to our room. That left a cordial drink, which neither of us drink. The check out receptionist suddenly found another home for that drink and told us - 'All sorted'. No apology. By this time there was a queue of quests waiting to check in. Talk about casting a big cloud over our happy, smiley, holiday.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. We take all comments seriously, so I will be looking into your issue with checkout. Pre-authorisation is a company policy to allow for any extra charges. Many of our competitors do this automatically with out telling you, but we have always explained this first.

"Great Staff and facilities"

5
Christopher C, Wakefield, England, United Kingdom 29/05/2018

Having researched a number of venues in the area for the first ever northern meeting of The National Tremor Foundation we selected the Hotel St Pierre in Newmillerdam. The venue was chosen for a number of reasons, close to the motorway network and railway stations, plenty of parking and good accessibility for wheelchairs. The main reason was however was the great helpfulness of Melanie Hall who listened to our needs and organised everything leading up to our meeting and was there on the day to ensure everything ran smoothly. We had arranged afternoon tea for our members and we as a group agreed that the service provided by the highly attentive and friendly staff was excellent. The food was plentiful and good quality with the cakes being homemade and in spite of valiant attempts to eat it all by our members there was still food left over. A number of our members had already had lunch at the hotel and some also were staying overnight, feedback from them was all good. We had members coming from as far away as Cornwall and Central London and all those who attended said what an enjoyable afternoon they all had. Thank you to Melanie and all the staff for helping to ensure our event was a success, we hope to return for future meetings.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so happy to hear that you had such a good time with us. I will be sure to pass your comments on to Melanie and the rest of the team.

"Good place"

5
User 27/05/2018

Great hotel. Staff are very pleasant and helpful. Rooms are a high standard, clean, comfortable and very good value for money. What more can you ask for. Very professional Thank you to all at the Best Western

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review.

"Great Hotel & Staff"

4
aintynice, Weston super Mare, United Kingdom 27/05/2018

I stayed at this hotel for a night recently and was very impressed. The room was clean, comfortable and large - great value for money. The restaurant was nice with good quality food for dinner and a decent selection for breakfast. The best thing about this hotel is the staff, who were all terrific, both at reception and in the restaurant. The rooms could do with new paint on the walls to cover years of scuffs and scratches, and obviously it will be better when the lift is fixed. But I'd definitely stay here again if I'm in the area. If the weather is OK and you fancy a beer I'd suggest walking down the hill to the Fox & Hounds - good selection of beers.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. We look forward to seeing you again soon.

"Wedding 2nd April 2018"

5
PF332018, Wakefield, United Kingdom 26/05/2018

Many of our wedding guests booked in for the night before the ceremony as well as the night of the ceremony. Everyone was well looked after, including both our Mums who are disabled. Mel and the team helped make our wedding fantastic despite the snow!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so pleased to hear that Mel and the team did everything they could to make your Wedding Day the perfect event it should be.

"A lovely stay"

5
User 17/05/2018

Right from arrival we were made welcome. The room was lovely, clean and was checked every day. The shower was really good. The food in the restaurant from breakfast to an evening meal was expertly cooked and tasty. The staff were always friendly and helpful. We would stay there again without hesitation.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to writhe this review

"You get exactly what you pay for."

4
AddicksAddict, London, United Kingdom 14/05/2018

There are no surprises here apart from just how big and comfortable the bed is. There was a wedding reception going on downstairs which we feared would be noisy and interrupt out sleep but once up one floor we wouldn't hear it. There are a couple of pubs serving food and two cafés all within a short walk so the lack of a restaurant or breakfast wasn't an issue It didn't affect us but I can't give it five stars because the lift was out of order.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. It is nice to hear that you had such a good nights sleep. I am also very please to report that our new lift is new being installed and will be up and running in the next few weeks.

"Wedding Party Reception"

5
User 09/05/2018

Me and my hubby had originally booked our full wedding at the hotel St Pierre for August 2018 - after families not getting on we decided to change this and go abroad to get married. We spoke to Mel and asked if we could change the date so we could still have our evening celebrations here which we had on the 5th May. We have been to see Mel lots of times - she is so accomodating and is so passionate about her job it truly shines through. She is the most loveliest lady I have ever met with a huge heart of gold - the hotel is truly blessed to have her. We checked in in the afternoon on the 5th May - we had booked in to room 408 the luxury room on the 4th floor. The room is newly refurbished and stunning I want to swap it for my bedroom at home. Our wedding reception was perfect and couldnt have gone any better - drinks reasonably priced, buffet was beautiful, staff were amazing, Mel set the room up and just made it look perfect. We had a ball - just what we needed after our fab wedding in the Dominican. The following Morning I was 15 minutes late for breakfast but Mel been Mel - offered to bring it out in to the bar area for us - again going the extra mile. Shes a star! Hotel is clean - room was clean - bed was so comfy. We are hoping to come back for our anniversary next year for the night so look forward to seeing you then - thanks for an amazing wedding reception and a fab nights stay. Mr and Mrs Clegg xx

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
First of all let me add to the congratulations on your wedding. It is always so pleasing to hear that Mel and the team have gone that extra mile to make your celebration so memorable for all the right reasons. We look forward to seeing you again next year.

"Fantastic Wedding"

5
725duncans, Wakefield, United Kingdom 06/05/2018

We had our wedding at the hotel on Friday 4th May 2018 and it was a fantastic experience for us. We called in to a Wedding Fair in 2016 and liked the feel and atmosphere of the hotel so much we booked immediately. It was the best decision we could have made. We spent two years planning our perfect day and with the expert and friendly help from Mel Hall and her team our day was just that. ABSOLUTELY PERFECT. Our family and friends were booking in on Thursday and on the evening we had a lovely get together in the bar, some of us had meals from the bar menu and the food was great. When we eventually retired to bed our rooms and the beds were extremely comfortable and we enjoyed a peaceful nights sleep. We were raring to go the following day after a freshly cooked and very enjoyable breakfast. Every time we called in for a meeting with Mel she seemed to know just what we had in mind and when we were a bit unsure she guided us expertly through to the right decisions even with the wine tasting which was much appreciated. Our wedding had been planned around a butterfly theme and i had a dream of what i wanted our reception room to look like. When Mel opened the door for us it was like that dream just came true. It was perfect. Mel and her team put so much effort into it for us we simply can't thank them enough. The entire staff at the hotel are friendly and so hard working, nothing was too much trouble for them, so a huge thank you to them one and all. If you are looking for a lovely venue for your wedding you must visit the St Pierre. If i ever need to book another function it woul certainly be my first port of call.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for this review. I am so happy to hear that we could do our part in making your special day so memorable. I will be sure to pass on your comments to Mel and the rest of the team.

"Pleasant one night break"

4
Sammie134, Chesterfield, United Kingdom 30/04/2018

Visited this hotel on a one night break with a Groupon offer. Booked in easily enough but didn't like the idea of charging £30 to your credit card as standard practice. Refunded of course if not used. The lift was out of order but luckily there were not too many stairs to climb to our second floor room. The room was quite large but rather dark with just a small window over looking the road side. It was clean and well supplied with tea/coffee and biscuits. The bed was extremely low and not that comfortable and my husband and myself both ended up with back ache the next day. The bathroom was clean with nice fluffy white towels and liquid soap dispensers on the wall by the sink and bath,which had a powerful shower overhead. Our evening meal was very nice indeed as we could choose between the bar menu and restaurant menu up to the value of £22.50. We opted for three courses which went down a treat. All the food was hot,tasty and delicious and plenty of it. The waiting staff were all very friendly, cheerful and very polite and are a credit to the hotel. We had a drink from the bar later on and the prices were quite reasonable which was a nice surprise. Our breakfasts were to a very high standard and all cooked from fresh and were very tasty with a good selection of items to order. Overall a very nice break and good value for money with the Groupon offer.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking time to write this review. I am very please to hear that you had an enjoyable stay with us, and was well looked after by the team.

"Lovely stay"

4
User 29/04/2018

I came for a friend's birthday party and everyone was really welcoming. They showed us where to go and we're helpful. The room was nice and clean and the breakfast was great! What else can you ask for?

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am please to hear that you had a great stay with us, and that the party went well.

"A pleasant enough stay"

4
K5303JCjulied, Lancashire, United Kingdom 17/04/2018

I was here for just an overnight, and it was pleasant. The decor was a little old fashioned - a lot of dark red - but the room was clean which is all that is needed for a short stay. The facilities were a little dated, hairdryer, phone etc. too, but everything worked. The real positives were the warm and friendly welcome on arrival, the comfortable bed (I slept really well), the cleanliness of both bedroom and bathroom, the nice view over fields, the location - good for local attractions, and proper Yorkshire tea in the room! The hotel was easy to find and we drove through some lovely countryside to get there. It is also a walk away from Newmillerdam Country Park, yet a short drive to the city. A great place to be based for a short break. Parking was free and ample. The negatives were that the window catch was loose and needed tightening, the bath towerls were a bit thin and scratchy, and there seemed to be a lack of hot water in the early evening, though this was fine in the morning. We didn't eat at the hotel at all. (Breakfast was £14.95 and I only ever want a light breakfast.) I realised that other guests had purchased offers with coupon sites that included the cost of breakfast, but we had booked direct. Other things to note was that the bar was closed at 11pm. Being Saturday we were surprised that it closed so early for hotel guests. We had been out on a visit and were looking forward to a nice glass of something, but not to be! Would I stay again? Probably, if it were an overnight, but I would take my own towels!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review, and thank you for bringing certain points to my attention. I will be looking into these. Our residents can charge drinks back to their rooms all night, so I am very sorry that this was not explained to you.

"Great staff"

4
jward851, Warwick, United Kingdom 15/04/2018

Stayed on a GroupOn voucher for business. Hotel itself is OK but the staff were great and obviously enthusiastic and well-drilled. Breakfast was good with a wide choice. Decor is a little tired in places but very clean.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write your review. I am very pleased to hear that you enjoyed your stay with us.

"1 Night Stay"

5
ggarlicbread, Yaxley, United Kingdom 08/04/2018

Stayed for 1 night to attened a family wedding the following day. The receptionist was excellent making the booking in easy and really pleasent. The room was clean, spacious and ideal for the bargain price of £47 with breakfast. The only negative we encounted was that some other guests on our floor did not like to close there door shut but let it slam which is very noisey esspecially if there are coming back late.The hot breakfast was cooked to order and quality items are used and was very nice. We stayed at Waterton Park Hotel for the wedding but we found the rooms where no better than the best western even though they were at a reduced rate of £125 a night. If we were ever in the area again we would definatly stay at Best Western Hotel St Pierre.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I am so please to hear that you had an enjoyable stay with us. I will be looking into the issue with the doors. We look forward to seeing you again next time you are in the area.

"Great Groupon deal!"

4
bookedanotherholiday, Lincoln, United Kingdom 04/04/2018

Booked this on a Groupon deal £69 bed, breakfast and 2 course evening meal for 2 people. Deal was well worth the money! Hotel in a pleasant area well placed to visit sights in Yorkshire. Staff very welcoming and helpful although some of the staff were very young and under confident at times. Room was basic and a little tired but clean and we didn't expect great things by what we paid. Food was really good! We could choose starter and main or main course and sweet on the deal and my husband had steak followed by a cheeseboard, he was more than pleased! I had chicken breast in a sauce followed by apple pie and custard. It was all cooked perfectly. Breakfast was also excellent with choice of full English and cereals, yoghurts,toast, fruit, and croissants. Plenty to help yourself to. The area was nice and we walked a little way down the road to the Millerdam Country Park. We also tried the 2 local pubs both were good and also did food but we didn't try any. The Dam was very nice and did a Carvery that was obviously popular! While in the area we also visited the National Coal mining museum which was excellent and well worth a visit. Only about 9 miles away from the hotel. We would definitely return on another deal as there are other places we would like to visit locally and this place is ideal!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Fab hotel with great staff"

5
Phillip M, Leicester, United Kingdom 02/04/2018

Booked for 2 nights over Easter. Greeted by friendly, efficient staff. Room great, well appointed and clean. Had 2 great nights sleep. Bar prices same as local pubs. Breakfast excellent, staff attentive without being obtrusive, nothing too much trouble. Hotel in ideal spot for area although if you walk down to Newmillerdam (1/4 mile) its a slight up hill walk back. Strongly recommend this hotel. Thanks to all the team!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to leave this review. I am so please that you enjoyed your stay, and we look forward to seeing you again next time you are in the area.

"Wedding"

5
lozw1962, Wakefield, United Kingdom 01/04/2018

On the 31/03/2018 me and my partner got married at this hotel we had are wedding ceremony and reception here and we do highly recommend it as Melanie and the rest of the staff really do make you welcome from the min you walk In to the min you walk the service you get is amazing and the food is lovely so thank you everyone at St Pierre love from TONY and Lorraine Clarke x

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so please to hear that we could do our part in making your day so special and memorable.

"Pleasant stay"

5
minsterltd, Beverley, United Kingdom 26/03/2018

We were originally only staying one night, extended this to two as hotel, staff, food and surroundings were so good. The staff went out of their way to help and the breakfast - cooked to order - is the best I've had in a best Western hotel!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. It is so good to hear that we made your stay so enjoyable. I will be sure to let our breakfast chef know about the quality of his food, which will make him very happy.

"Golden Wedding Anniversary "

5
dizzyblonde1970, Wakefield, United Kingdom 24/03/2018

A perfect venue for a family celebration. It was my parents' 50th Wedding Anniversary earlier in March and with just 4 weeks' notice they decided they wanted a party. Cue me hitting the phones on a Sunday trying to find a suitable venue. They live in Barnsley and I called several hotels in Barnsley and Wakefield seeking availability and price information. Not one could help me and all asked me to call back on Monday. A very disappointing response when you work full time and phone calls are not easy to make 9-5, Monday to Friday. I then remembered Hotel St. Pierre at Newmillerdam. I'd been to an excellent Murder Mystery evening there via Groupon a few years ago. It was about 5pm Sunday by the time I called them and Laura on Reception who answered the phone was brilliant. She spoke to me about the rooms they had, checked availability for the 10th March and emailed me package information and prices. It was a breath of fresh air! My parents went to check out the rooms the next day and chose the Cezanne. They met Melanie the Wedding/Function Coordinator who was extremely helpful and they paid a deposit. I then organised the finer details of the party with Melanie over the next few weekends. We always met on a Saturday which was so convenient and she had lots of ideas and tips which was great. We chose a 4 course meal from the wedding breakfast menu. It was lovely to be able to mix and match at each course. The staff on the day were super helpful, attentive, but not intrusive. We met at 5pm for Prosecco and nibbles and sat down for the first course at 6pm. The food was very good and the Chef was flexible, allowing us extra time in between courses and catering for someone who couldn't arrive until 8pm. We had an absolute ball with a photo booth, dancing and party games (Mr and Mrs). We did our own music and brought our surround sound and lap top which was no problem for the hotel. Quite a few of us stayed over in clean and comfy rooms and enjoyed breakfast the next day. My parents had an amazing time and Melanie arranged some surprises for them. Their room was upgraded to a suite and she gave them a card from the hotel. They were made to feel very special and they're still buzzing!! I would not hesitate to recommend Hotel St Pierre as a celebration or wedding venue. Every single staff member was polite and helpful and nothing was too much trouble. Thanks for making a special day even more memorable.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for writing such a wonderful review. I am so please that we could all do our part in creating such a memorable event. I will be sure to pass your comments on to the whole team.

"A hotel made great by its staff!"

4
User 22/03/2018

I have been staying here for work for the past 3 weeks and I have to say that the staff are what makes this hotel! I have run hotels in the past and what this hotel lacks in quality it is more than made up by by the staff that work here. I would like to make a special recommendation to Suzie who was the first person I met who couldn't have done more for my group and I throughout our stay, her local knowledge, infectious upbeat attitude and general charm make you feel like you've known her for years. Hannah on the reception is fantastic, a true professional who deals with any queries quickly and hassle free. Lynn on breakfast was always a smiling face even first thing in the morning, who from day 2 knew exactly what time I was due down, knew my order of black currant tea and had it ready for when I came in without me even having to think about it And finally last but by no means least is Will Wilson, a very attentive, friendly and charming young man who should he wish to continue in the hospitality trade would have a very bright future ahead of him but without a doubt will succeed in whatever he does due to his can do attitude and calm nature. It has been a pleasure to stay here down to the staff that work here and I would recommend them if nothing else. Please keep up the good work and if you are ever looking for work then please let me know.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I will be sure to pass your comments onto the team.

"Wedding"

5
lauraG123, Barnsley, United Kingdom 20/03/2018

We had our wedding ceremony and reception here in December 2017 and the coordinator, Melanie, couldn't do enough for us. She's fantastic! We decided on this venue as their package included things like chair covers with sash and table decorations. Some venues didn't include these and you have to arrange and pay for these extra, with outside companies. We just went long to the wedding fair and chose from the extensive ones on display there. The menus for the wedding breakfast were lovely and I liked that guests didn't have to all eat the same meal. You are sent a spread sheet to fill in so guests can choose their food (all 3 courses) and you can make notes on special dietary requirements. The food was delicious and was served hot and in a timely fashion. Melanie gave advice on seating and ceremony arrangements and was very understanding when we made last minute changes. The staff on the day couldn't do enough for us and all ran around making sure our day went to plan, which it did. At the end of the night, Melanie and her team collected all my gifts, cards, cake and stand, flowers etc and put them all on a trolley so it was easy for us to take home the morning after. The breakfast was lovely. We had a fantastic day and was really upset that illness prevented us from attending the free 3 course meal at Christmas to celebrate all the weddings of that year. I bet that was a great night too! Thank you to all at St Pierre for making our day so special. Mr &B Mrs Pierrepont

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for taking the time to write this review. I am so happy that we could do our part in making your day so memorable. I will be sure to pass on your comments to Melanie and the rest of the team.

"Lovely relaxing weekend"

5
Kiki3082, Castleford, United Kingdom 18/03/2018

My husband and I got married here in 2014. We came back with his sister and husband for an overnight stay & meal deal. The renovations in the hotel since we last visited look really good. We had an upgrade to stay in our honeymoon suit which had also been done out and we really enjoyed ourselves. The meal was very tasty and very friendly staff. It was great to see our wedding coordinator again, she always makes us feel very welcome.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review. I am so glad to hear that you enjoyed you return to us, and we look forward to seeing you again in the future.

"Perfect wedding venue, all the staff made my day perfect :)"

5
Wardy91, Wakefield, United Kingdom 14/03/2018

I got married here on the 24.02.2018.. upon arrival the hotel reception made me feel instantly at ease helping me with all my luggage and answering any questions I had and getting me into my room very quickly. Mel the wedding co-ordinator however, was by far the BEST! She made every part of my day perfect and everything went so well we had the best day and so did all my family/ friends! We had this wedding booked for 18months, we changed it numerous times and Mel helped us on all occasions until our wedding fitted us. It was never too much hassle for her or the manager and we really appreciate it :) The bar staff were all brilliant through the wedding day, everyone got served quickly, sufficiently and all with a smile on their faces! (And some of my family aren't the easiest to deal with) The DJ was fantastic and made our wedding night even more fun then we'd anticipated - the groom especially loved it! and the night manager was extremely friendly and easy to speak with too! (Sorry I can't remember names) All the staff are very down to earth though and make you feel at ease throughout the day! which isn't the easiest of jobs! They helped with all my wedding display too such as guestbooks, candy cart and cake after my last minute problem with that! We stopped over night and had a lovely room that was refurbished and very modern. Our breakfast was lovely the following day and we had many wedding guests stop over who all spoke of how nice it was and how good the hotel had been for the wedding. To finish it off newmillerdam is down the road and you can get some amazing wedding pictures there! I really cannot fault anything about it and I'm so glad I picked this hotel to hold my special day :) Thanks again Mel & the rest at St Pierre! We will visit again soon :)

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write such a wonderful review. I am so please to hear that we could do our small part to make your big day so memorable. Huge congratulations from all of us. I will be sure to pass this on to Melanie and the rest of the team.

"WOW, Just wow. Stunning venue with outstanding staff and views."

5
David G, Pontefract, United Kingdom 04/03/2018

I have to say what a remarkable place this is. On the main road so easy access but tucked away in the stunning surrounds of newmillerdam country park is enough to provide tranquil and peaceful rest. Filmed many weddings here and never left a review before but it is so extra special this time I had to let you all know about this hidden gem. The wedding co-ordinator is fabulously helpful and ensures the layout is beneficial to all including video and photo guys so a big clap to Mel. Richard the DJ is also a star - keeping the lighting, sound and timing in sync and always on the ball. Not had a meal here but equally not heard any complaints so get stuck in. Any potential brides thinking about this venue won't be disappointed it really is a hidden gem. Well done guys you have put Wakefield on the map and should be proud of yourselves, including Christian who never gets a mention, well today you did so there you go Christian :)

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your fantastic review

"special 80th birthday celebration venue"

5
chatterboxLancaster, Lancaster 20/02/2018

The staff were so helpful to me over a few weeks as I arranged a special family get together for my father's 80th birthday. My emails were answered promptly in a friendly and helpful way. We booked 3 rooms and other family members joined us for an evening meal. We had a warm welcome on arrival and dad was given a card and present from the hotel. We were given a table in a quiet room, away from the wedding in another room, which we so appreciated. Table service was good and the food very pleasant and good value. We were able to all congregate in one of our bedrooms afterwards to chat in quiet, comfortable surroundings. Rooms were clean and comfortable. The only disappointment was Sunday breakfast which was a bit chaotic. But all staff work hard and are pleasant. The special birthday event passed off very smoothly and was very enjoyable. We appreciated the care from all the staff.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so please to hear that you were so well looked after, and that your father enjoyed his 80th. I am sorry to hear that breakfast wasn't up to the same standard. I will be looking into this issue.

"Excellent Hotel"

5
User 13/02/2018

After looking at several venues for our wedding, we settled on Hotel St Pierre due to the calm surroundings and personal feel. The hotel managed our wedding exceptionally well from day one and made our day extra special. Melanie, our wedding planner, was amazing and made the day even more relaxed from being hands on throughout. We would recommend the hotel for any wedding or occasion, The setting is brilliant, relaxed and the staff are friendly, all making the day even more enjoyable.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so please to hear that we could do our part in making your big day so enjoyable. I will be sure to pass on your comments to Melanie, and the rest of the team.

"Nice quiet hotel and good breakfast"

5
GPSHADOW, Sunderland, United Kingdom 10/02/2018

Stayed for 1 night while on business in Wakefield. Reception was nice and efficient. The room was a little dated but clean and functional. Bed was comfy and the shower in the morning was nice and powerful. Breakfast was cooked to order (cold items you helped yourself) and was nicely cooked and well presented. All the staff i encountered were friendly.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am please to hear that you had a pleasant stay with us, and we look forward to seeing you again in the future.

"3* Hotel with 5* service"

5
Karen6320, Norwich, United Kingdom 28/01/2018

Stayed in one of the suites for the night. Dined in the lounge bar, the food was delicious. Room was a bit tired looking but that is the only fault I could find. It may only be 3* hotel but the staff give 5* hospitality and service. All the staff were friendly and helpful and made our stay very enjoyable.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so please to hear that you had such an enjoyable stay.

"Mums 80th birthday."

4
glynismills, Barnsley, United Kingdom 28/01/2018

Would just like to say a big thank you to Melaine and all the staff who helped made my mums 80th birthday a lovely evening .We all had a lovely time and nothing was to much trouble for the staff serving our meals which was lovely ,we all enjoyed are meals .It was nice that my daughter and i was able to go earlier that day to set the room up for my mums birthday and the tables were up and ready for us to decorate the tables and put banners up ,balloons etc,my mum was thrilled to bits.If we have any more events such as this i would book again with St Pierre .The bedrooms were lovely and clean ,reception very friendly and helpful .Once again thank you to Melaine and all the staff for making it a lovely evening for my mum s 80th

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so please to hear that the team did everything to make your mums 80th memorable. I will be sure to pass your comments on.

"On my own gamble"

5
Roger S, Sarasota, Florida 28/01/2018

I booked this place as it was near to where I wanted to be and equally important it was affordable. The trip in was quite picturesque with a lake and walking area close by, lovely pubs and generally a nice part of Wakefield. The hotel looked nice and on entering the greeting was lovely, very helpful and I was given my room keys, ground floor and easy accessible. Once in I was indeed pleasantly surprised, nicely decorated and well equipped, the type of room you would expect to pay a lot more. I had tea and coffee making but went into the main area and ordered tea there as am a little lazy !! It was nice sat there watching the world go by, very comfortable and a great cuppa. Evening I decided to eat in and although there was an 80th party the food I was served was tasty and well priced, I would have had a desert but as I say it was busy. The room had a great selection on the TV. the bed was comfortable the room was quiet and the shower was superb, all in all great value and I will go back.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so please to hear that you enjoyed your stay, and was well looked after.

"Sunday Lunch & Indian Night"

5
ozy01, Barnsley, United Kingdom 28/01/2018

We visited for Sunday lunch and the service and food was excellent, there was no problem catering for all 18 of us.We also visited for there re launched Indian night and it was great. We will definitely be back again. thanks

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. We look forward to seeing you again soon.

"Our Amazing Wedding Day"

5
User 27/01/2018

We would just like to say a massive thank you to all the team at St. Pierre. Melanie and the other staff the worked our wedding day were brilliant. All staff were friendly, chatty at the right times and always upbeat. They couldn't do enough for us and nothing was too much trouble. Melanie had excellent advice and recommendations for us right from the day we booked. We are so grateful to her for all she did for us. Also, we were very happy with the hotel. Very clean, comfortable and welcoming. The newly decorated bridal suite we had was beautiful, very modern and up to date. Also, because it is so close to the Dam we have some beautiful wedding pictures. We were so pleased with our experience. Looking back we would not have wanted to have our wedding anywhere else. Thank you. Chris and Briony Sanders

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you Chris & Briony for your wonderful review. I am so happy that we could play our part in making your big day so memorable. Iw ill be sure to pass this on to the team.

"70 VERY SATISFIED CUSTOMERS"

5
Bridget S, Wakefield, United Kingdom 24/01/2018

I returned yet again, this time with a party of 70, for Sunday Lunch and an afternoon of fun and light hearted quizzing. The room was lovely and warm, the staff very attentive, especially Melanie Hall who is always very efficient and flexible and makes my life as organiser so much easier. Big compliments to the Chef and his team, the feedback this year was plentiful in that the food was hot, well presented and tasty. Thank you so much to the kitchen staff. We shall certainly be returning next January and I look forward to working with Mel and her team once again. Bridget Sykes

"Visiting family"

5
jackiehawley47, Lake District, United Kingdom 13/01/2018

We have stayed here the last few times we have been to Yorkshire and I have to say once again the staff the food are amazing nothing is too much trouble. All the staff are pleasant and work well as a team. So thanks again for a wonderful stay Jackie Hawley Cumbria

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
So happy to hear that you have had another great stay with us. We look forward to seeing you again soon.

"New Year's Eve"

5
User 12/01/2018

This is not the 1st time I've been in this lovely hotel and it certainly won't be the last! I went with family for New Year's Eve, albeit I didn't stay. Did see my parents room and couldn't fault it! My parents are 80 years old and always cold. The room was super warm for them. It's great when you can have the option of turning the heating down instead of complaining about bring too cold etc! I usually attend another hotel on NYE but decided to try St Pierre. Best decision by far as it was one of the best NYE I've ever had. The food was 2nd to none, all staff very efficient, professional and accommodating. The DJ was absolutely superb and if I was honest, there was no need for a vocalist singing to backing tracks when you have an excellent DJ playing great music. I will certainly be going again with family this NYE. Highly recommended!! Spotlessly clean and very hardworking staff. Many thanks ?

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for writing this review. It is fantastic to hear that New Years Eve was so well received. We look forward to seeing you next time.

"Fab"

5
User 02/01/2018

Stayed here on the 30th December for an overnight stay...first time at a Best Western...did find the room a little tired. .but in whole the bed was super comfy...breakfast was lovely and the mushrooms to die for ....staff were all lovely ...would definately stay again .

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass your comments about the mushrooms to the breakfast chef.

"New Years Eve"

5
User 01/01/2018

What a great New Years Eve at Hotel St Pierre. Arrived early afternoon and had a lovely afternoon tea included in our package price. Had a rest in our room, then down for a champagne reception. Enjoyed a wonderful 5 course evening meal, followed by Aaron Burden singing which was good. Disco until the early hours -DJ was great - getting everyone involved. A good nights sleep, followed by brunch and a late check out. Could not fault the food, staff very helpful and efficient. Brilliant value for money. Many were rebooking for next year at checkout - me included!!!!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am so pleased to hear that you had a fantastic time, and we look forward to seeing you again soon.

"Very basic "

3
tweeky2, Wakefield, United Kingdom 31/12/2017

Very basic , cheap & cheerful. Dated decor. Didnt have any food so can not comment on that. Room was clean & bed was comfy. No view from the window other than of a tree. Nice touch to have a flake & bottled water in the room.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am sorry to hear that you found the hotel basic as we are constantly renewing and refurbishing all areas. I hope that next time you are in the area you will stay with us again and see what changes have been made.

"50th Birthday and stay over."

5
Kevin H, Barnsley, United Kingdom 23/12/2017

We had my partners 50th Birthday here, we had a great evening, the people who helped during the event, they did a fab job, i can not thank Melanie enough for all the effort and support she gave me. The night finished with a night in the hotel and breakfast, Melanie was still around. Thanks for the great evening.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am pleased that you had a great time, and will be sure to pass your comments on to the team.

"90th birthday celebrations"

5
User 23/12/2017

I wish to express my appreciation for the great level of service I received from all the staff who helped my family celebrate my Mother's 90th birthday with 50 friends.All our guests had very positive comments about the catering ,atmosphere and high level of service from all the staff on duty on the evening,which helped make the evening a great success.I also found the organisation of the event was made easy because of the help from, in particular, Sarah,Richard and Melanie.I really cannot thank everyone involved at the St Pierre enough for all their hard work and help.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am so please that we could do our part to make your mothers party so enjoyable. I will be sure to pass your comments on to Richard, Melanie and the rest of the team.

"Good hotel"

4
kevinp63, England 18/12/2017

A nice hotel but tired, bedrooms need an update. The place was kept very clean and tidy but starting to look old. However this did not have any influence on my overall thoughts. I really enjoyed the night there, the wedding meal was very good and breakfast was good too. The main plus was the staff... exceptional, polite and friendly. Thank you

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. We have a constantly running refurbishment plan, so hopefully next time you visit you will see new areas that have been improved. I am so please to hear that you had an enjoyable stay with us.

"Dirty room and noisy stay."

1
jjshaw2017, Cheshire, United Kingdom 18/12/2017

Room had used tea cups and unemptied bin from previous occupant. Even after accepting a pre-auth payment on arrival, still problems ordering food against room. Reported cleanliness issues to hotel staff and was assured it had been rectified only to find my room in same condition when returning. Window did not close, road noise and room generally noisy from ventilation system. Most unpleasant stay in any hotel all year. Will never return.

Sarah_Bolson, Manager at Best Western Hotel St Pierre, responded to this review
I am very disappointed to read your comments with regards to your recent stay here at the Hotel and I have not been made aware of any issues. We pride ourselves Could I ask you to contact me direct either by phone or email (manager@hotelstpierre.co.uk) so I can investigate this further and prevent this experience from ever occurring again.

"Great wedding venue"

5
Christopher C, Selby, United Kingdom 16/12/2017

As a wedding photographer I visit lots of establishments. This is a great venue for a wedding. The staff are all polite and attentive to the customers needs. This is my third time here. A short distance down the road is the beautiful Newmiller Dam. A great place for photos.

"Good all round hotel"

4
curzonsparks, Brighton, Sussex 06/12/2017

A very pleasant and friendly hotel, ideally situated. I was a little concerned when I arrived, as I was informed that there was a wedding reception taking place that evening. This usually means that the building would be very noisy and vibrate with loud music until the early hours! Thankfully this scenario did not materialise! The quality of sound proofing must be very good, as I heard virtually nothing all evening. The room was as to be expected from a B.W. hotel - comfortably furnished, superb bed and the bonus of a bath! It was also good to see that biscuits were available, along with an ample supply of tea and coffee. I ate in the dining room, and considering there was the wedding reception taking place, the service was both very efficient and cordial. The choice menu was somewhat limited, but the dish I ordered was both very tasty and of good portions. After a very good nights sleep, I went down for breakfast in the same dining room as the night before, to find a good selection of juices, preserves, pastries and cereal to choose from. I ordered a cooked breakfast, which was served quite quickly, with what appeared to be, freshly cooked items, including a very tasty sausage- not the normal "breakfast" type, served in some establishments! I left the hotel after having a very enjoyable conversation with the receptionist, including saying how friendly, professional and helpful the staff had been. I can thoroughly recommend this hotel for a very good and inexpensive stay and will certainly use again when I'm up that way!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so pleased to hear that you had a great stay with us. We look forward to seeing you again next time you are in the area.

"over night stay"

3
iansharp2016, Haverhill, United Kingdom 05/12/2017

bad management of staffing look after parties rather than guests had to go out of hotel for a meal as they stop serving guests while they looked after aparty some staff were very polite but 1 or 2 just let them down

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am sorry to hear that not everything was to our usually high standards. I hope you will return to us again so that you can see the level of service usually given.

"Wedding celebration & over night stay"

5
User 22/11/2017

On arrival to the hotel i was extremely impressed, the reception, and bar area were very spacious and clean. The reception and bar staff were helpful and couldnt fault them in anyway. Always smiling and very accommodating. The wedding i attend was a wonderful celebration. On the evening of the wedding i booked a twin room. The room was booked at a cheaper rate as a wedding quest this included breakfast and was good value. The overall venue was super and was the perfect day. Huge thank you to Mel who was amazing throughout the day and the chatty blonde haired girl at the bar... nothing was too much. Keep up the good work!!!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so pleased that you had an enjoyable stay with us. I will be sure to pass your comments on to Mel, Caitlin-Ann (the young girl on the bar) and the rest of the team.

"Wedding!"

5
Gema2204, West Yorkshire, United Kingdom 21/11/2017

Had our wedding here about a month ago. From the day we booked it 2 years ago Mel made planning a wedding an absolute breeze! Kept in touch and pointed me in the right direction as i had no idea about planning a wedding. Mel and her team could not do enough for us. Made our day perfect and had an amazing wedding! Beautiful honeymoon suite! Thank you so much to all the team for making our day relaxing and special. Love Mr &Mrs Brumby xxx

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
A huge congratulations from Mel and the rest of the team.

"Super Staff, Hotel, Room & Food."

4
Joan L, Grangemouth 21/11/2017

Managed to get booked in here via The Hotel itself to visit relatives in this Yorkshire area. None of the palaver via other booking co's!! Spent 4 great nights at it, with 4 superb breakfasts, & a superb family meal there on the Saturday evening! Sirloin steak one of the best ever had (43 years of butcher experience - Scotland), plus all others commenting on how great all the courses were. All staff excellent, & extremely attentive, especially so on the Sunday morning when breakfast period so busy after it's previous night's wedding. All staff to be commended for their very professional, individual service of care. Lovely room, & exceptionally clean & very comfortable. Hopefully will be back another time.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Wonderful to hear that you were so well looked after during your stay with us. We look forward to seeing you again soon.

"Great Stay"

4
stokersam, Shropshire, England 20/11/2017

We stayed here for two nights and enjoyed a very good stay, our room was spacious, clean, comfortable and very quiet. The breakfasts included in our deal were excellent with plenty of hot and cold choices. We had dinner on one night, which although very good, we thought it was a expensive,(especially the wine), All of the staff we came into contact with were friendly and helpful. The only thing we would have preferred would be better lighting in the bedroom, the décor is lovely, but the dark wallpaper and curtains means brighter lighting is required at night, as reading was quite difficult. However, should we be visiting this area again we will definitely stay here again.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank your for your review. We look forward to seeing you next time you are in the area.

"Wedding. "

5
User 20/11/2017

We celebrated our wedding here in October, it was fabulous the staff were amazing, the rooms were clean, well equipped for every need. I would highly recommend for any occasion, very impressed??.i would like to thank everyone involved for all your hard work making our day special. Warm regards Katy&Leanne Cheeseman.

Sarah_Bolson, Manager at Best Western Hotel St Pierre, responded to this review
It was a true pleasure to able to be part of your big day here with us. I will be sure to pass on your comments to the entire team. p.p. Richard

"Wedding"

5
NurseZoe, Wakefield, United Kingdom 07/11/2017

We had our wedding here a few days ago - absolutely faultless from beginning to end. We, like many others on here cannot praise Mel the Wedding Manager enough. She listened to us, paid attention to detail and made sure that everything was perfect for us. She truly is an invaluable asset to the Hotel! All staff that we met were friendly and helpful, nothing was too much trouble and we were treated like VIP guests. We felt like the staff genuinely cared about our big day and were interested in us. Room 408 is beautiful and the massage at the in house salon on the morning of the wedding was amazing! Also worth a mention was the Sunday lunch - perfect! And the waiting staff were friendly and chatty. We would also like to mention the bar man Ben who was very helpful, polite and a credit to the team. We have nothing but praise for the whole experience and want to say thank you again - especially to Mel!

"Needs a bit of tlc "

3
Gill H, Wakefield, United Kingdom 29/10/2017

Nipped in for a beer as we look be locally, staff were nice, beer was good but the bar was a little on the tiered side. We paid by card and had to spend min £10, the waitress let us double order and get a second round later on.Can't comment on the rooms or food.

"Call that executive!!!"

2
User 22/10/2017

Would not recommend this hotel to anyone very disappointed. Paid extra for a executive room and there was nothing executive about it. Bed and pillows hard, bulbs out, lampshades broken, paint work was scruffy, pictures was randomly put up, no complimentary shampoo shower gel ect, toilet roll like paper, flimsy plastic cups in bathroom, only 1 of everything such as water, hot chocolate ect, soap dispensers really high so when in bath you had to stand up every two minutes to get soap. And when we came to check in they had already taken the payment without authorition. Extremely disappointed.

"A great engagement party! "

5
TomBeanlands2014, Giggleswick, United Kingdom 17/10/2017

We recently had an engagement party here for my mums said of the family who all live in Barnsley. We had food and a private bar in one of the function rooms, they were able to cope perfectly with us and attend to a wedding celebration in the next room. They didn't seem rushed and we certainly didn't get forgotten about which we appreciated very much! The food was superb and the staff were very helpful, friendly and attentive. Topped off with a good nights sleep and a great buffet breakfast in the morning made for a very enjoyable experience. Thanks for all your hard work and would definitely recommend!

"Nice hotel."

4
User 16/10/2017

We stayed for one night at the St Pierre while attending a wedding reception at the hotel.The room was adequate - a little on the small side I thought, and looking a little dated, but clean nonetheless. Some refurbishment seems to be underway in the reception area so perhaps this will continue to other areas The staff were great - a friendly and efficient check in and welcome and good bar/restaurant staff. Breakfast was lovely. The full English is freshly cooked to order so a little wait, but well worth if for good hot food that hasn't been kept on a hot plate for ages, and good value at £9.95.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. We are constantly looking at improving areas of the hotel so hopefully you will notice more next time. I will be sure to pass on your comment to the team.

"Good budget hotel "

3
uskandabroad, Usk, United Kingdom 13/10/2017

We booked into the Best Western Hotel St Pierre while attending a family part locally. We received a very friendly welcome from the staff and whilst the hotel was a little dated, the decor was clean and fresh and the rooms were large, and very clean. Breakfast was good also

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am please to hear that you enjoyed your stay with us. We are constantly refreshing and renewing areas of the hotel, so hopefully you will see a change next time you visit.

"Wedding 9/9/17"

5
obarnes1, England, United Kingdom 11/10/2017

A huge Thank you to Mel and all the staff at St Pierre for making our wedding the most amazing day! From the start two years ago when I booked my wedding Mel and her team have been so helpful and responsive, replying to all my panicky emails and reassuring me along the way. Mel was accessible throughout the lead up to the wedding and I met with her on a number of occasions to finalise details and talk through what we would like from our special day. It is so hard to write a concise review of St Pierre as the service we received was simply FAULTLESS! A lot of my wedding part stayed over the night before and the night of the wedding our rooms were all allocated close together which made getting ready easier and the rates were very competitive. The rooms are a good size and the bridal suite we stayed in on the night of the wedding was gorgeous. On the actual day I didn't have to lift a finger Mel had arranged the room exactly how I had imagined and had put all my decorations and little touches together just perfectly. Mel was great in ensuring everything ran smoothly with timings and I never felt that things were not under control. The food was delicious and all of my guests enjoyed their meals, the menu had lots of variety and the service throughout the meal was great. Mel once again was on hand to check that everyone had everything they needed which was much appreciated. The night event was just as great Mel stayed for the evening as well making sure my cake was cut up, my sweet table was replenished and my guests had the best time! A lot of my family and close friends commented on how friendly the staff were. I would recommend St Pierre to any future brides! I honestly believe my day wouldn't have been as special if I didn't have the support from Mel and her expertise.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am so pleased to hear that your big day went so well. I will be sure to pass on you wonderful comments to Mel and the rest of the team.

"Mr and Mrs Tretton wedding 16th September 2017"

5
User 05/10/2017

Melanie the wedding co-coordinator is so friendly and takes notes of all your needs. St Pierres is so close to newmillerdam for lovely scenic photographs. St Pierres catered for all of our requests. We had a problem with tables in the wrong place on the morning of the wedding but they sorted things out instantly. All staff and lovely, willing to help and have a good laugh with all of our guests. The honeymoon suite is gorgeous with a Jacuzzi bath. I would defiantly recommend this hotel for your wedding. I couldn't image it being any where else or it being any better. Best day of our lives.

"Excellent location for relaxing break or business stay"

5
jakie2013, uk 03/10/2017

The staff got it just right in terms of being friendly and helpful without being overbearing. The room was clean with tea/coffee making facilities, comfortable bed, TV, good shower and not noisy. A better light for reading would have been appreciated. We enjoyed a very satisfactory snack and drink in the bar where I thought the prices were reasonable for a hotel Excellent breakfast (additional charge but good value)

"Bar with no drinks"

2
User 01/10/2017

I stayed here for a friends wedding and the room itself was simple but comfortable, the bed was a little hard. When attending the wedding reception the drinks were extremely over priced and the staff were just charging whatever they wanted. My friend asked for a bottle of wine and was charged £24 which is extortionate! I bought the same bottle and was charged £16? The bar started to run out of drinks, starting with pop then the beer began to run out too. The staff were extremely slow and I couldn't even get a glass to go with my wine as the used glasses were just piled up and not cleaned. Very disappointing stay, I don't think it is much to ask to get a drink from a bar.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I will be looking into all your comments as this is not acceptable, and is definitely not what normally happens as you will see from many previous reviews. I do know there was an incident with the cellar lock which stopped barrels and soft drinks being changed for a short while. however this was rectified.

"Fantastic "

5
User 01/10/2017

What can I say other than ... Fantastic! Lovely rooms, very clean and everything spot on! (Would highly recommend,) we have stayed in many hotels but this one was brilliant,all the staff are very approachable and happy to help and nothing was to much trouble, Food was lovely and freshly made, ( breakfast was beautiful) ...Thank you! for a lovely stay for my friends wedding.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review.

"Do not expect any frills"

3
Mark W, Chester, United Kingdom 28/09/2017

I had so much in mind when I started writing this. I was going to mention the minimal size room, the lack of basic facilities, the blood stains in the bathroom (see picture) and the slow service in the bar but.............it was incredibly cheap! So I can't be too harsh. The food in the restaurant was really quite good (if a little over seasoned). So, I imagin the target market is contractors, not suggesting that they have lower standards but they probably do have restricted budgets, and for them it's as good as it gets.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am sorry that your stay with us was not up to our usual standards. I have looked into the stain in the bathroom which is actually wood stain off the door, and not blood as mentioned. We do appreciate all comments so that we can look into all areas of the business.

"Excellent value"

5
Bratton-Traveller, Telford, United Kingdom 26/09/2017

This really was a splendid place to stay. The parking is ample. The inclusive breakfast was brilliant, hot, plentiful and freshly cooked. The room was spacious with lots of storage for our luggage. Free Wi-Fi included. The location was perfect for our stay to visit friends in the locality. It is also a great location for walking as it is situated close to the Nature Reserve of Newmilledam and other areas of Yorkshire's beautiful countryside. It is also handy for the National Mining Museum which we visited, a great trip going down an actual mine. The tour is very reasonable priced at £4 each and gives you a really good insight into the mining industry of our past.

"Relaxation"

5
User 24/09/2017

Just had a great overnight stay. Last night we had a three coarse evening meal. Each coarse was excellent. Wayne the duty manager was very tentative and made sure that we enjoyed our evening meal and our breakfast the next day. Well done to all staff it's been an enjoyable stay. I must also add as big thank you to Mel the wedding co-ordinator who oversaw our sons wedding three weeks ago. She is a very kind and considerate person and definitely does a fantastic job. She greeted us on this visit and it was a pleasure to see her again.

"Wedding"

5
User 22/09/2017

We got married here this year, wish we could doit all again! Absolutely perfect! Mel the wedding planner is fantastic from start to finish, she really couldn't do enough for us! The food was amazing. Perfect day, perfect staff, perfect food!

"Tired"

2
User 21/09/2017

The rooms were comfortable enough but looked tired and dated. Food was average as was the service although they did try. The bar was limited with no port available. Wine with dinner was cheap enough but nothing to write home about.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am sorry to hear that your stay with us was not up to your expectations. We appreciate all comments so that we can address these areas.

"Good location."

5
Corleyweld, Birmingham, United Kingdom 21/09/2017

We were looking for somewhere to stay that was near to Yorkshire Sculpture Park and picked this hotel from TripAdvisor reviews. Turned out to be a good choice, the room was quiet and comfortable, the staff were really friendly and helpful. Breakfast was very good indeed with plenty of choices. Price was right too, would happily stay again.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I hope that you enjoyed the Sculpture Park, and look forward to seeing you again next time you are visiting the area.

"Cooked breakfast made to order "

4
Mogs224, Bristol, United Kingdom 20/09/2017

Warm welcome by reception staff when we arrived quite late after a tiring day. Room and bathroom were both very clean. However the lighting in the room was quite dim. Thoroughly enjoyed the breakfast - such a delight to have the cooked option made to order rather than congealing on a hot plate.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Our daughter and son-in-law"

5
User 20/09/2017

My daughter and now son in law had their wedding reception at this hotel and what an amazing day it was. Both me and my partner checked into the hotel the night before and was made very welcome, the room we stayed in was very clean, tidy and a comfortable two night sleep. The wedding reception could not be faulted from start to finish, Mel the wedding coordinator meet and greeted us on arrival and talked us through the procedures starting from the wedding ceremony, the wedding reception and was with us all evening making sure that the bride and groom had the special day that they wished for, then "lo and behold" she was there to meet us the following morning for breakfast. So we would just like to say a big thank you to Mel, waiting staff and chefs for making this wedding a perfect day. Paul and wez

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking time to write this review. I am so please to hear that you had a fantastic time with us. I will be sure to pass your comments to Mel and the team.

"Our perfect wedding day "

5
User 14/09/2017

We held our wedding at the hotel on 19th August and what an amazing day it was,from meeting with Mel for the first time and booking our day we only have one word for her and that is fabulous she's helped us all the way with any questions we had or problems she was there and when it came to our wedding day we couldn't of asked for a better day from start to finish it was perfect all the staff are friendly and know exactly what they are doing. Mel was there the entire day making sure everything ran smoothly. All the guests commented on how nice the wedding breakfast was including me and my husband. The evening reception was fantastic the dj was brilliant even though he played my dad's favourite song which makes him do the full Monty (haha)the evening buffet was lovely and everyone enjoyed the full day so all I have left to say is thankyou to Mel and all the team at the hotel for making our wedding day so special for us. Thanks Carly and Nick

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am always so pleased to hear when Mel and the team have done their part in making your big day so memorable. Congratulations from the entire St Pierre family.

"Value for money but not necessarily worth 3 stars"

3
hells278, Benfleet, United Kingdom 07/09/2017

I was a bit disappointed with this 3 star Best Western hotel as it was very basic compared with other BW hotels I have used. I was only staying one night, Sunday, in order to visit Sandal Castle. There were quite a few small irritations: eg no restaurant on Sunday, the bar meal was OK but not brilliant, the young man on the bar did not know how to open a bottle of wine and had to consult reception (NB not his fault, he had obviously not been trained); only one bedside lamp, no shampoo or bottle water in room , the fixed soap dispenser yielded a maggot of soap rather than a dollop, kettle was very difficult to get under the tap etc etc. However all the (few) staff I met were very nice, the hotel was clean, it is well located and easy to find, the breakfast was excellent and the hotel is value for money because it was not at all expensive. I appreciate that the hotel is in competition nearby with some of these modern cheap chain hotels (which I personally dislike a lot) , so if it difficult for it to increase the price and provide a few more facilities, then perhaps it should not carry 3 stars ? It seems to cater particularly for business conferences and weddings rather than visitors to Wakefield for social purposes.

"upgraded for nothing"

5
Martin A, Weston super Mare, United Kingdom 06/09/2017

We recently stayed at the Hotel St.Pierre whilst visiting family and friends, yet again it was a wonderful stay. We arrived early(before the 2pm check in time) as we were travelling a fair distance and the traffic had been light. The receptionist told us we could check in but our room was not yet ready, which was fine, I mentioned we had stayed twice bfore and she immediatly went on to the computer and upgraded us to a four poster bed room. We then left to visit family and told her we would be back late. When we returned to the hotel and collected our keys, we could not beleive what we had been upgraded to!This was not just a room, it was a top floor suite. Ensuite with bath and shower, a dressing room with a wardrobe, sofa, tv and a desk. through a door to the bedroom, yet another tv, a dressing table and a beautiful brass four poster bed with cabinets either side. comfortable with plenty of pillows. We had booked breakfast and we were not dissappointed with it. fruit juice, grapefuit or fruit salad and cereals all available from the self service buffet table and then table service for tea/coffee, toast and breakfast. I had full english and my fiancee had scrambled eggs with smoked salmon, now she is a fussy eater and she sid it was excellent, which is high praise indeed. My breakfast was excellent ,perfectly cooked and plenty of it. We visited the bar on the first night as it was late when we returned and it was very pleasant, with a good selection of drinks. All in all a really nice stay and would not hesitate to recommend this otel to anyone who needs to stay in West Yorkshire.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you Martin for such a pleasant review. I am so happy to hear that the team looked after you and made your return stay so enjoyable.

"Our wedding day 2.9.17"

5
User 05/09/2017

We had our wedding day at hotel st Pierre and wow what a lovely place it is with amazing staff.. Mel the wedding coordinator is absolutely amazing she made our day so special and unforgettable... rooms are clean and very homely food is absolutely beautiful... can not thank the staff at hotel st Pierre enough... beautiful hotel with beautiful people that work there not enough starts to rate this place xxx

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for letting everyone know what a great day you had here with us. I am so pleased that Mel and the team could make your big day run so smoothly.

"Good night's sleep"

5
louisedimes, leeds 23/08/2017

Why any guest should have to pre-authorize £100 up front on a credit annoyed me at the start. However after my objection I only paid for the room. Silly silly expectation. However on the key areas we would stop here again without any qualms. Great night sleep in a comfortable bed and spacious room. Just down the road is the dam lake to walk around. Very friendly staff I see why the reviews are good. Not much noise at night. Food prices would make me likely always to eat out but the bar looks pleasant. No complaints especially at a the reduced price.

"Weekend trip"

5
User 21/08/2017

Booked this through booking .com only 35 quid, nice clean hotel staff were very friendly and even drew us a map how to get to town centre, great location for visiting parks/waters etc, did not eat here due to other plans but looked nice and good choice of bar food and drinks, would go again if in this area

"Convenient overnight stop"

4
Michael B, Dartford 16/08/2017

good value for the price paid. Large room with room upgrade as a card holder. Fair size car park. Breakfast offered a reasonable choice of dishes via a buffet.Evening meal menu also offered a fair choice of dishes.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Many thanks for your review.

"Great Hotel"

5
crossa, reading 16/08/2017

Great Hotel Safe car parking around the rear when the gates are locked overnight. The staff are very friendly from the reception to restaurant. Even the manager shakes your hand. The room was very clean The dinner was excellent, Pea and Mint soup was the best we tasted, The chicken and onion pie was very good but the dessert, Syrup sponge and custard was mouth watering. The breakfast was a real good english. Would definitely return

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so please to hear that you enjoyed your stay here with us, and we look forward to seeing you again soon.

"One night stop over"

5
alexpatience44, Plymouth, United Kingdom 14/08/2017

Just stayed for one night as we were passing through. Very impressed rooms are clean spacious. Bath and shower. fantastic would recimend for a short stay for the price it's very good . The only negative thing is its a bit dated but again for the price it's perfect.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"Excellent Hotel and Staff, Recommend "

5
User 09/08/2017

Attended a wedding on the 5th August 2017 (Mr and Mrs England) I stayed in room 104 which I have to say was really nice and very clean. The wedding itself went very smoothly and I had the time of my life. The Manager and staff could not of been any better, they went above and beyond their normal duties to ensure all guests were happy. I cannot fault the Hotel, Service, food or room. I would recommend this hotel.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
So nice to hear that you had a nice stay with us. Thank you for taking the time to write this review.

"Disappointing one night stay"

1
roger w, Blackburn, United Kingdom 06/08/2017

On arrival allocated Room 407 - an attic room. The internal Restaurant (no windows) was rather dismal with no ambience and the service was very slow. Our room was very warm with a velox window that did not open and no air conditioning. (On a hot sunny day it would have been unbearable.) The walls were paper thin and the fan in the bathroom next door to us was on constantly. We were kept awake all night by noisy guests next door to us. Gave up trying to sleep at 4.a.m.. Got up at 6a.m. and left shortly after - without breakfast. Advised young man on Reception of our spoilt stay. We have read the remarks giving 4 & 5 stars from what appear to be wedding guests. If you look at the reviews giving 1 and 2 stars that people have scored you will see that attention is needed in these points of general dissatisfaction. We have stayed at several Best Western Hotels in the U.K. and have been very pleased with them.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so sorry to hear that your stay was not up to our usual high standard. We value all customers, no matter what their reason for staying with us. I will look into the noises from a fan in the night as there are no other bathrooms that ajoin room 407!

"OK For the price but could have done better"

2
Martin K, York, United Kingdom 05/08/2017

Stayed at this hotel while on business in the area. Good points are easy location, to find from all major routes,parking good parking,staff very good staff. especially the young lady on reception the manager was OK at least he listened to what my comments were. the bad points given room 403 third floor the lift only goes to the second floor ! room 403 is a very dull dingy room with little or no natural light in it roof beams everywhere that although have signs on them you bang your head on constantly ! bed OK but the room only had one small window you could open and i mean small fan supplied be not that good. Bathroom very cramped and small and who ever put the new toilet paper dispenser on the wall really needs to read a tape measure as when you go to the loo you either bang your from on it or your ribs and arm if you try to sit down on the loo.God knows how they got these passed as bedroom on the plans it felt more like a servants room in a Victorian house back in the day gone bye !! Its a real shame as this hotel could have benefited from my regular business I even explained that this could be a great opportunity to impress me and gain my business as the usual on I stay at was fully booked again. But alas like so many hotels in the UK today were are no longer customers who need customer service we are number on an accountants spread sheet !!! I can not comment on the food or drink as I did not eat or drink in the place due to the price. seamed very expensive to what was on offer.

"Lovely afternoon"

4
User 02/08/2017

I went to the St Pierre for the afternoon, for a friend's baby shower. We were in a private room, and we also had afternoon tea, which was delicious. It was the best afternoon tea I've had. The staff were very pleasant and helpful.

"Pleasant stay overall"

4
Cheryl W, Dartford 02/08/2017

Overall very good. Restaurant very reasonable. On a main road so a bit noisy if window open.... Would have been better if the room had a small fridge and a fan. Also needed 2 chairs and TV in totally the wrong place. Could only be seen by sitting on the bed......

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. We do have fans available on request as listed in our Guest Directory in the rooms so I am sorry this was overlooked. Thank you for your comments so that we can look at ways to improve guests stays with us.

"Requires attention"

2
JohnandPatSurrey, Staffordshire, United Kingdom 02/08/2017

One night stay - on arrival check-in straightforward at 3pm but on arrival at 2nd floor room, corridor strewn with towels and bed linen and room not ready. Albeit we were offered coffees very frustrating given check in time of 3pm. Other guests arriving after us had similar problem and from other reviews seems a constant issue. We saw a room service tray with uneaten food on the corridor at 11.30pm - still there at 8.30 am and frankly stinking out the corridor. Would not stay again.

"Wedding"

5
User 01/08/2017

Had our wedding here on 15th july 2017 we had an amazing day rooms were set up lovely .meals were lovely staff were exalent could not have asked for more theres free wifi to keep kids entertained car park and short distance away youv got newmillerdam lovely to take a walk round we had some of our wedding photos took down there

"very good hotel"

4
Robert L, Bristol, United Kingdom 30/07/2017

booked this hotel at last minute due to a change in plan easy to find located on main road easy parking, good size room good fittings clean and tidy, good choice of breakfast and helpful staff would stay here again

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review.

"A Hotel in need of the Hotel Inspector"

3
Larkins2014, Derby, United Kingdom 27/07/2017

We found this hotel was comfortable and worth the money. However it lacked in certain areas and cold do with someone taking hold of the business and making it top notch. The room was clean. It was also unusual in that it was in the roof and so some areas of the room were better accessed if you were a dwarf due to very low beams. There are 2 Mind your head signs. Our visit did not start too well on the Friday. We arrived a little early as it states rooms will be ready from 2pm. We arrived 1pm. The room was not ready and we left our bags and went for a nice walk around the Country Park. We came back at 3pm. Our room was still not ready and by now there were 3 or 4 or sets of guests waiting for rooms. We were told that housekeeping had not done their bit. We had to wait another half an hour before we were given access. Personally I find this as lack of service rather than service. Our room as I said was on the 3rd floor in the roof space. The lift only went to floor 2. Luckily were are quite able and we only had small bags. The reception staff never advised us where to go, where the restaurant was (especially as we had one of the special deals with evening meal) or anything. When we ate, we found the restaurant was clean but lacked atmosphere. The tables were lined up like a canteen and the room was not inspiring. This is one area where someone needed to look at say do this or do that to give it that welcome feel. Even a few plants would have helped. I have to praise one member of staff and that is Wayne. Although he asked us if we were ok and if everything was alright we noticed that he was extremely helped to all guests. Other staff need to take a leaf out of his book. So well done to Wayne. One last point to explain lack of service. I had forgotten my toothpaste and my wife said the hotel book said it had a complimentary provision of some items including teeth cleaning. When I asked at the front desk, they hadn't got any. So I had to travel to Asda to get some. Don't offer the service if you don't do it! All in all the hotel is of a good standard but lacked decent service.

"Very comfortable but unsuitable for 'readers'!"

4
BarNone03, Reading, United Kingdom 25/07/2017

The room was very clean, a decent size, quiet and comfortable. However, there was only a small window and the lighting level was very poor. There was a light in the hallway, a standard lamp, a lamp on the dressing table and one lamp beside the bed. All of the lamps had energy saving (low lumen) bulbs - good from an 'eco' point of view but very unhelpful for someone who wants to read in their room. Perhaps if you intend to read the free newspaper offered at reception (nice touch), or read a book in bed, you need to bring a torch with you! Also there was a power cut from 21:20 for about 20mins - no idea why but it didn't help! However, the free wi-fi was much appreciated.

"magcical wedding experience"

5
paula802016, Barnsley, United Kingdom 23/07/2017

We held our wedding here and it was perfect from start to finish. Mel and the team did everything and anything to make our day run smoothly as possible. The bedrooms were newly decorated, clean and comfortable. Myself and members of the bridal party all got ready at the hotel and we brought in our own makeup artist and hairdressers and was plenty of room for all of us to get ready. The wedding ceremony and the meal was excellent couldn't fault it in any way super service all food served hot. The room looked out of this world. The disco and warm buffet severed on the evening reception was again excellent. Our wedding was better than we ever dreamed of. A massive thank you to Mel and her team

"Tired"

2
User 16/07/2017

Disappointed for what I it cost. Breakfast poor. Shower Luke warm. Room Small and looked at building site. Good location I suppose, tried to sleep with window open' people partying until 6 am !! Horrid .

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am sorry to hear that your stay was not up to our usual high standards. I am a little unsure of your view of the building site as we currently have no work going on in this area, but I will be looking into your other comments.

"Enjoyable stay - excellent freshly prepared breakfast, clean rooms, lots of secure parking"

5
mark_embery, Manchester, United Kingdom 13/07/2017

Friendly staff set this hotel apart from others. Special mention to Fran - a true diamond. Add to this an excellent, hot, freshly prepared breakfast and you can't go wrong. Rooms may be a tad dated with respect to colour schemes but they are clean and have good lighting and plenty of power points. Wi fi is good in rooms, but better in the spacious lobby The hotel is on a former Volvo dealership site which was the first one Volvo set up in the UK.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you fro taking the time to write this review. I will be sure to pass on your comments to Fran and the rest of the team.

"Overnight stay"

4
jsl52015, Essex, United Kingdom 11/07/2017

Clean, comfortable room.Location wonderful. Close to a lovely lake and two pubs that had live bands outside and served real ale. Excellent service both upstairs and down .Well managed reception and restaurant.It is the staff that make this hotel. Ten out of ten for attentiveness...We will return!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
What a wonderful review. I will be sure to pass it on to the entire team. We look forward to seeing you again soon.

"Saturday Night at Hotel St Pierre"

4
Parker P, Devizes 10/07/2017

A well presented 3 star hotel with friendly, helpful, welcoming staff with a sense of humour. You don't hear noise from the bar or function rooms in your bedroom even if there is a wedding reception taking place. Bed is comfortable and the room facilities are good with decent wifi. Downside is that fellow guests slam their doors when they go to bed so be prepared to be woken up! Breakfast is good and served by efficient helpful staff.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am please to hear that you were well looked after by the team. I will look into your point about the doors and see if there is anything we can do reduce the noise from doors.

"Weekend break"

2
Lorraine S, Chelmsford, United Kingdom 09/07/2017

Have been to "Best Western" before but aboard, so thought we'd try them in England! The room, bed and bathroom clean but bedroom floor looked like it hadn't been vacuumed! There was tea and coffee facilities but anything else had to be ordered via reception, this included things such as face flannels, and sanitary bags etc, which are usually in hotels bathrooms? We also only had one set of towels, hand an bath and had to search around to find the other set, we had booked in as a couple! Had a great nights sleep but woken very early by the banging of doors. Went down to breakfast to find now one about in restaurant to speak to, eventually spoke to waitress who didn't seem to be interested in customer service that's for sure! We were told to find a table so we went to sit down, I had to wipe my chair before I could sit down as crumbs all over chair. We went to get food as it was a self services buffet but half the cooked breakfast was missing, as was fruit juice and any plates. So we waited and spoke to another waitress who said they sort it out, which they did. She also ask us if we would like tea an coffee, which we did and she brought to our table. Half an hour later and half an hour before breakfast finished being serviced two other couples encounter the same problems, I also heard the chef saying he should not have been there even though breakfast was still being serviced till ten in morning, in view of all this we skipped breakfast this morning and explained why when asked if everything was alright during our stay. The checkout receptionist was absolutely horrified and would be letting the general manager know and in fairness offered us a free bottle of wine as an apology. If only the breakfast staff had been as efficient as this lady this would have been a much better review! Thank you Hannah for your service on check out, but personally I think Best Western is best aboard!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so sorry that your stay was not up to our usual high standards. We are constantly reviewing our service to make the guests stay as pleasurable as possible. I will be passing on your comments to all the relevant departments. Please accept my apologies.

"Nicola and marks wedding renewal "

5
User 05/07/2017

From getting there on the friday night the staff couldn't do enough for us , i was given the bridal sweet on the friday night so i could hang my wedding dress , the room was amazing. On the morning of the renewal it all went like clockwork mel and her team were amazing, the rooms looked brilliant just like we wanted , the food was beautiful and the turn around was so quick for the night party we had more guests turn up than we thought but the staff coped brilliantly thankyou so much for making our day magical xx

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am so please to hear that the whole team played their part in making your day so perfect. Thank you so much for writing this review.

"Breakfast"

5
ll8djm, Hull 05/07/2017

I stay in Best Western hotels 119 nights per year. I last night stayed at the Best Western hotel in Newmillerdam in Wakefield. The breakfast was the best breakfast I have had in a very long time. The staff were all great and friendly Ellie, Fran & Olivia. The location of the hotel was fantastic and just a short walk from Newmillerdam lake which in itself is beautiful first thing in the morning and perfect for an early morning run.

"Four-poster room"

4
lakegirl48, Uk 02/07/2017

There was a wedding going on as we arrived at the hotel, but we were welcomed warmly by the receptionist and were assured that our room would be quiet. It was a well appointed suite and cosy, with lots of little extras. We ate in the restaurant in the evening, and the simple meal was fair enough. It is true that we were not disturbed by the wedding - but we were really disturbed by the amount of fellow guests who appeared to be incapable of closing a door without banging it. Surely we were not the only people who want to enjoy a bit of a lie-in on a Sunday morning in a hotel in a beautiful village? We enjoyed our cooked English breakfast. We did mention the disturbances to the receptionist when we left and she assured us that there was an on-going programme to enable soft-closing of the doors. I really hope this programme does get underway as it was a shame to spoil a really good night in a cosy hotel.

"Good stay"

4
JAMC7, London 28/06/2017

We stayed for 2 nights while visiting the nearby Yorkshire Sculpture Park. The hotel is good value and perfectly adequate. The staff were friendly and service pretty good. We ate in the bar the first night - there was a very limited selection suitable for vegetarians but what we ate was fine. Good breakfast available which was included in the rate.

"Needed a good nights sleep and didn't get it!"

3
User 27/06/2017

Booked a small suite as there was an offer on. Just a one night stay where i needed to get some work done and have a good nights sleep. Was horrified on arrival to find that there was a wedding on and the whole bar, reception and outside area was filled with guests that clearly felt other people staying at the hotel should get out of the way. Not overly friendly check in but found my way to the room ok. Room was a good size, small bathroom for a suite and all very dated, (crunchy was a nice touch though) I went down to the bar for a drink and evening meal but soon found the wedding to have taken over everything so ordered a wine and went back to my room for room service, good came in good time and whilst nothing to write home about was fine. Music blared out late in to the night and guests then rampaged the corridors in noisy/drunk states for sometime after so had little sleep - i didn't even bother trying breakfast ... just went off to McDonalds in the hope of some peace. Lovely receptionist checked out and apologised for the wedding noise but still paid for a quality experience that i just didn't get!

"Wedding of james shaun &tracey marie"

5
User 24/06/2017

We had our wedding at St Pierre. It was a fantastict wedding and anyone wanting a great wedding venue this is definitely the place. Its second to none. Mel and wayne are brilliant and the service is superb.The wedding breakfast went down a treat, and the buffet at night time was enjoyed by everyone. The disco, well everyone was drancing and having the time of their life. All our guests enjoyed the day as much as us. We had an amazing day from arriving to leaving the following morning. The honeymoon / jacuzzi suite is simply the best way to finish off the best day of your life. We have and will be visiting StPierre again

"Sisters Wedding Vows Re-Newal"

4
Andy L, Barnsley, United Kingdom 20/06/2017

The overall days experience was a very good one, the weather was scorching ~ 30c a down side was the ceremony room had air-conditioning but this did not seem to be on & all in the wedding party were wilting with the heat. The actual room used for the meal was lovely & cool, well presented & the event manageress was very polite well mannered likewise with all the staff. The afternoon food was very nice & plenty of variety. When we finished the afternoon celebration we were asked to move in to the spacious bar area & terracing so the room could be turned round for the evening celebrations. The evening room looked amazing & the only down side was the young bar staff looked out of their depth with the volume of people at the reception, the bar manger was brilliant putting extra chairs & table in the room for people, nothing was too much effort for them. I can say that I would have no problems with recommending the St. Pierre, New Miller Dam for any function.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I apologise for the temperature in the ceremony room. There is indeed air conditioning in there, but due to the noise it makes it is always switched off during the ceremony so as not to interfere. We pride ourselves on our service so are constantly introducing and training new staff. I hope this did not impact on your evening enjoyment too much. I am very happy to hear that you sister had such a good day.

"Wedding venue"

5
User 16/06/2017

What a wonderful day. The staff did a fantastic job making sure everything was just the way our daughter and her husband wanted. They did everything they could to ensure the day went smoothly. It was an amazing day, the venue looked wonderful and was able to accommodate everything they wanted. A few of us stayed over night and the excellent service continued, our rooms were clean and well maintained and the breakfast was great and plentiful. Thank you to all the staff.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. It is always so pleasing to hear that the entire team added to making your daughters big day a perfect one.

"Wedding"

5
User 15/06/2017

We had our wedding reception here, the staff made sure that it was the best day for us and went above and beyond, the room looked gorgeous, the food was too. We wouldnt change a thing about the day. Every member of staff couldn't do enough for us and made sure every person in the wedding was happy. Melanie is so helpful and kind and puts you at ease when it comes to planning everything too.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
First of all let me add to the congratulations of your big day. I am so please that you had a fantastic time. I will be sure to show your review to Melanie and the team.

"Decent Best Western"

4
carpet08, Colne, United Kingdom 14/06/2017

I stayed at the St Pierre in March this year having stayed at another Best Western further south the night before. The rooms are comfortable, well appointed and clean. The bar had a good atmosphere, the football was on, and the evening food was good as was the breakfast, not sure about the £1.50 additional charge for fish though. The staff were pleasant. Handy location and will stay again.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review.

"wedding reception"

5
User 13/06/2017

our daughter and son in-law had their wedding reception here on the 10th June Melanie and Wayne were so helpful from the day we booked until we left on the Sunday. all through the day both kept making sure we had everything we needed. and thanks to the great staff the day went smoothly with no hitches. we all had a great time here and i would highly recommend to others as a place for your wedding venue. a big thank you to all the staff.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for your review. I am so happy that you had such a great day, and I will be sure to pass on your comment to the team.

"Not consistent"

3
Wattisfield S, lincoln 30/05/2017

I am sorry to say that the St Pierre experience very much depends on which staff are on duty. Some are very attentive and personify customer service whilst others do what they have to do to complete the task. However the rooms serve there purpose and the restaurant food is adequate. The very changeable day rates are annoying and I would imagine cause customers to look elsewhere.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am sorry to hear that you do not always receive the same exemplary service that I expect from all my staff. I will be sure to look into this so that it does not happen to you again.

"FAMILY GATHERING"

5
User 29/05/2017

Booked 5 rooms for a family birthday party in wakefield centre.we had a warm welcome by the reception staff & no problems at all with anything .Rooms were fine for everyone . lounge/ bar area very comfortable excellent wifi coverage across the hotel. All the staff friendly & helpfull ,Thank you all for a lovely weekend.

"Wedding"

5
User 28/05/2017

Well what can I say I had my wedding on sat 27th may I had a fabulous day the staff couldn't have done any better great customer service and food was lovely. Wayne was so helpful and making sure we was ok through out the day would recommend having your wedding day they're as you would not be disappointed

"Good"

4
Muneeb78, Leeds, United Kingdom 25/05/2017

Nice hotel with bar good size rooms parking restaurant wifi is good towels only one in a double room bit far from centre and train station water reservoir nearby a few pubs aswell but not good for hot weather no air conditioning

"Nice enough hotel if a little dated"

3
Christopher T, Whitland, United Kingdom 16/05/2017

Stayed here before and the hotel offers good value for money. the rooms are a little dated but good for the money. The family room was fine and comfortable - only problem, those below could be heard, like every word! Breakfast decent enough. Over all, had its faults but for the money a good place to stay.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am happy to hear that you have returned to us. We are constantly improving our rooms to add to the quality of our guests stay. we hope that this is noticeable on your return.

"Great weekend "

5
User 14/05/2017

Fantastic wknd at the St Pierre nothing too much trouble for Wayne and the staff very friendly and helpfull. Extremely comfortable room very clean. Great hotel in a beautifull setting thankyou for a lovely stay

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for taking time to write this review. We look forward to seeing you again soon.

"Mothers Day"

5
Ann-Marie G, Wakefield, United Kingdom 11/05/2017

I decided to take my mum there for Mothers Day afternoon tea. When the 4 of us arrived we were greeted by friendly staff and was shown to the bar before being given a choice between 2 tables near the window. We were served tea and coffee first. Then came the food beautifully presented; a selection of sandwiches and desserts to suit all tastes along with a delicious scone each. The staff were attentive and friendly despite it being a very busy day for them. My Mum received chocolates and wine as a special gift. The whole experience was great value for money and the hotel itself is within walking distance of Newmillerdam.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am happy that we could do our part in making your mothers special day memorable for all the right reasons.

"Visiting family"

4
Sarah R, Redditch, United Kingdom 09/05/2017

This is the third year we have stayed here and we have always come away knowing we will be back. Staff always friendly and helpful, rooms clean and very comfortable. Very good choice for breakfast. Location is fantastic.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
It is always so rewarding to hear from returning customers that the service received was as good this time as the last. I will be sure to pas your review on to the whole team, and we look forward to seeing you again next year.

"Beautiful wedding Venue"

5
caroline479, Wakefield, United Kingdom 25/04/2017

was at a wedding last Friday and what a lovely day, from arrival to the end of the evening was just perfect day, staff friendly and really helpful nothing too much trouble, venue was lovely all really nicely set out in white and pink. Food was great and also the food for the evening party was great, couldn't have asked for a more perfect day, well done Hotel St Pierre

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
It is so good to hear that you enjoyed your time with us at such a special occasion. I will be sure to pass your comments on to the rest of the team.

"Good business stop over"

4
548huwg, Andover 22/04/2017

Great location away from too much traffic, but close enough to M1 for onward journey. Welcoming staff made check in and out easy. Better than average for a business stop over, with good wifi. Food okay.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
I am so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.

"Excellent Stay"

5
User 20/04/2017

I was greeted by a friendly smile on my arrival, and things just continued in the same vein for the rest of my stay. Service was very good all staff were friendly, helpful and professional. The room was very good, large comfortable bed, and very clean. I ate in the restaurant, having a very tasty vegetable soup followed by a by an excellent rump steak. Great food served with a smile. Short 15 minute trip to Leeds in the morning makes this a great hotel in a great location.

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for your review. I am so happy that you enjoyed your stay, and we look forward to seeing you again soon.

"Good sized clean room"

5
Petbri M, Rochdale, United Kingdom 18/04/2017

A modern hotel with good amenities. Good sized very clean room. Nice welcome from the staff. Friendly bar and nice restaurant on ground floor.We did not eat but the menu look good. After a good nights sleep we had a nice walk in the morning around the local dam just a short way from the hotel

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you for letting us know that you enjoyed your stay with us. We look forward to seeing you again soon.

"Excellent "

5
Kasia S, Nottingham, England, United Kingdom 16/04/2017

Great, helpful, friendly staff. Lovely continental breakfast and a nice cooked breakfast. Situated in a lovely area, beautiful walks around the lake, not far from the town centre where their is lots to do! Worth a visit!!

Sarah_Bolson, General Manager at Best Western Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. It is a pleasure to hear you enjoyed your stay, and we look forward to seeing you next time you are in the area.

"Excellent 80th party for mum"

5
unsuretraveller_10, England 08/04/2017

Staff were excellent.Very attentive without intruding on the event. Everyone gave 10 out of 10 for meals. Good choice of meals offered on 3 course menu that suited all tastes. I tried vegetarian stroganoff and it was very tasty. The staff were very accommodating when we made changes to seating arrangements. Thank you for making this a very special day for family & friends who very impressed with the st Pierre. Thanks to Melanie and the excellent staff. We all live locally so didn't stay at the hotel. But definitely worth booking a room and meal for a special occasion.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I will be sure to pass on your comments to Melanie and the rest of the team.

"Awesome Room"

5
chantellepartridge, Milton Keynes, United Kingdom 07/04/2017

So I've literally just arrived in my room and it is absolutely lovely. It is clean, modern and has everything you could ever need. The receptionist was very friendly upon arrival. I would 100% recommend this hotel to anyone.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
So happy to hear that you like your room Chantelle. We hope that you enjoy your stay.

"Wedding & Receptions Saturday 1st April 2017"

5
User 06/04/2017

From the initial visit to look at the hotel for a wedding venue with Mel we were amazed at the professionalism and support. We booked there and then on the spot, and are so glad we did. Mel and the team put our minds at rest over every single question we had, every little quirk we had at our wedding was catered for without qualm. The day started for me at 6am sat outside with a coffee as i knew i didn't have to stress over anything, didn't have to chase staff around with the "have you done this questions", just leave them to it, sit back and relax. And Mel and the team did us and themselves proud, the room was set up perfectly for our wedding vows, with an extra wide aisle as asked, so both my sons could give me away, Mel timing everyone in perfectly and Richard also timing the music to perfection. After the vows, whilst having photographs and drinks Mel and the team turned the same room around and invited us to look at our wedding breakfast room, breath taking. The meal was absolutely gorgeous and served by the most polite staff. All the team were on hand should anyone have any questions. After the meal and speeches we returned to the bar area for a short while so once again our room could be transformed for our evening reception catering for 130, which is a big jump from the 48 day guests, but the team made it perfectly, setting up sweet tables assisting the DJ etc. The evening buffet was amazing too. All in all we could not have asked for a more perfect venue to hold our perfect wedding, and that's exactly what the whole day was...PERFECT. If anyone is thinking of holding their own wedding here, don't think, DO!. An absolute credit to the hospitality industry, from Mel the wedding coordinator to every last staff member that served us meals & drinks, hosted, cleaned, cooked, the receptionists, EVERYONE, should have recognition for the ergonomic, professional way they work as a team. We thank you all from the bottom of our newly wed hearts. Emma & Terry Mr & Mrs Mason

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all, let me add my congratulations to Terry and Yourself. We strive to make someones big day as special as possible, but it is still so nice to hear when the whole team as made it such a memorable occasion. I will be sure to pass on your comment to everyone.

"Mother's day meal"

5
User 27/03/2017

Visit hotel yesterday for a 3 course meal for Mothers day...Really enjoyed my afternoon..the food was lovely..hence empty plates. .the staff were very friendly and couldn't do enough for you, as always..impressed by the little gifts given on leaving ..well worth the money..defiantly go back..

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so please that you enjoyed your visit, and will be sure to pass on your comments to the entire team.

"Mother's Day"

5
Tracy G, Barnsley, United Kingdom 27/03/2017

We had a lovely meal on mothers day at St Pierre. There was 14 people on our table and everyone was was very happy. Staff are always very friendly and efficient. We had a lovely afternoon out. I wouldn't hesitate to go again and recommend to my family & friends .

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. Mothers Day was very busy but it has been so nice to receive so many exceptional reviews and comments from the majority of our guests. We hope that you will join us again next year.

"Enyoyable stay."

4
Kevin B, Peterborough, United Kingdom 28/11/2016

Stayed here on the 22nd November for 1 night stopover on a business trip into Wakefield. All staff very pleasant and helpful. Rooms very comfortable and clean. Good breakfast hot and cold options available. Good location for walks and local amenities. Ample and easy parking available Good and efficient Wifi I will definately return on my next business trip.

"Wedding"

5
User 21/11/2016

I had my wedding with the hotel on Saturday 19th and I can't thank them enough they did everything how we wanted it and the day went so smoothly can't thank u all enough especially Melanie perfect venu for the perfect wedding definitely recommended to anyone x

"Girls night out"

4
Leahpopsmum, Barnsley, United Kingdom 20/11/2016

Hotel fine good for parking. Staff friendly and hotel is clean although decor is little dated but on the whole comfortable stay. Breakfast buffet nice and fresh Close to local pubs and restaurant ideal for couples who like a walk and good food

"Mick & Jean Atherton's Wedding "

5
User 16/11/2016

Date: 29/10/2016 Thank you to Mel and staff for making our Halloween themed wedding so special,everyone commented on the lovely food and friendly staff nothing was too much trouble from the waitresses to the DJ. Would definitely recommend this for a wedding venue.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for letting us know that you were so well looked after by Mel and the rest of the team. I was lucky enough to see the room when it was prepared for you, and can imagine that you had a fantastic time. Congratulations, and welcome to the St Pierre Family.

"Pleasant weekend visit"

4
Colin C, Sedbergh, United Kingdom 16/11/2016

Arriving at 5pm on the Friday, we were given a warm welcome and a quick check-in. Our room (220) was on the first floor, very peaceful and quiet, situated at the back of the building overlooking fields and woodland. Our room was quite large and comfortable. The bathroom in contrast was very small and quite congested. It contained a bath with fixed head shower. Breakfasts were served in the restaurant and everything was self service. We ate in the restaurant on our first night. The meal was very good, but it was disappointing that only 2 other residents were dining. There was however a halloween party going on in the adjoining function room, which spilled over to the bar area which was quite lively and entertaining ! The same situation on our second night (Saturday), when a Halloween themed wedding party was taking place. Despite this, we were not disturbed overnight and slept well. On checking out on Sunday morning, our billed included food (breakfasts and evening meal), even though we had paid in full online when booking ! This was amended to cover just our bar drinks and wine. However, when checking my account online a few days later, I found that another 85 pounds had been charged to my card ! It took quite a few phone calls to the hotel before this charge was refunded. It transpired that the mistake was down to a miscommunication between themselves and the Best Western online booking service. Despite this, we fond the hotel to be excellently placed for visiting the Wakefield area, and the walk around the lake at Newmillerdam (a short walk from the hotel) is well worth the effort.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am happy to hear that you enjoyed your stay with us and were well looked after. My apologies for the payment confusion, but good to hear that the staff rectified this for you. We look forward to seeing you again soon.

"Ideal base for visiting Wakefield."

4
GrahamKimber, Coventry 09/11/2016

The room was quiet, at the rear of the building. It was very clean and had everything for a comfortable stay. A large variety of food available for breakfast. The hotel is situated on a main road and is close to pubs/restaurants. There is a large Asda and Aldi about 5 minutes away.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for your review. It is so nice to hear that you enjoyed your stay with us.

"Wedding Day 15/10/16"

5
User 30/10/2016

I would like to take the time to thank Mel (wedding Co-ordinator) and all the staff at Hotel St Pierre for making our Wedding an incredible and memorable day.from day one of booking our wedding they was really helpful and took stress away. Everyone was super organised and on the ball and i would highly recommend them to anybody planning a special day like ours. Presentation of the room was better then we could ever imagine and the food was excellent (specially the cheesecake) lol. All our guests also enjoyed the day and commented on how helpful and lovely the staff and hotel is, and the DJ was amazing. Many Thanks Mr & Mrs Smith

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Firstly let me add my congratulations to the many I am sure you have already received. I will be sure to pass on your comments to Melanie and the rest of the team.

"Nice location"

3
User 29/10/2016

My husband and I regularly visit Newmillardam as its a lovely little village between Barnsley and Wakefield. The hotel is the only one in the village and room prices reflect that. We pay similar prices in more upmarket hotels. The hotel has a range of different rooms to suit different budgets and holds lots of weddings, staff are generally helpful and friendly especially the reception staff. We tend to stay in suites which vary in size but are always clean and comfortable. Being a hotel guest not a wedding guest can make you feel awkward at times as the bar area isn't overly big and guests spill over - a bit of a nightmare when 2 weddings are being catered for on the same night. Also, this can be a problem at breakfast as some wedding guests stay over and you can feel as though you're intruding further on their special day. To that ends, we don't tend to breakfast in the hotel. Overall the hotel is in the perfect location to visit Newmillardam and makes a restful weekend break to recharge weary batteries.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to point out the pros and cons of your visit with us. All information will be discussed on our next managers meeting so that these issues can hopefully be removed if you choose to join us again.

"nice little hotel"

3
damien c, Leeds, United Kingdom 20/10/2016

i only stayed for a brief time as we were visiting a wedding reception. i will start with the only bad point, the room that the reception was in was too small for the people that were there although we made the best of the bar area and had a good night anyway. we left our car over night and it was still there in the morning which is always a bonus. the food from the buffet was also really good. the beer was the usual price of around £4.00 per pint that you get at hotels these days. the bar staff were a bit slow and as a result we had to wait to get served. and i was assured from other guests that the hotel rooms were also great.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. We are constantly working on staff training and improving our customer service, so I will be sure to raise your issue on our next team meeting.

"Wedding"

5
User 18/10/2016

Stayed here for two nights for a family wedding. Lovely place. Had a great weekend the staff were great . Rooms lovely and clean beds very comfortable. Everything u need in room . Would definately go again

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for your review. We hope to see you again in the future.

"Always a lovely stay"

5
andrewmT1379BH, East Riding of Yorkshire, United Kingdom 18/10/2016

Always find the hotel to be clean and well presented, the staff are always welcoming and friendly. Food and drinks in the hotel are always reasonably priced and tasty. We visit 6+ times a year and have never had a bad experience! We have taken so many of our friends and family here....we just love it Would always recommend this place!!

"AMAZING"

5
sammyb1012, Nottinghamshire, United Kingdom 16/10/2016

Where on earth do you start with this place?!! What an amazing hotel, from the quick and easy check in process to the brilliant friendly staff. This was the first time after being together for a year that my partner and I had managed to get away together for the night, I rang in advance after booking online to request for 2 roses to be left on her side of the bed for our arrival and this request was followed up straight away with no fuss! Whilst on the phone the lovely Diane listened to my story of it being the first night we had got to be together and upgraded out room there and then, what a beautiful gesture from a wonderful hotel! Nothing was too much for them, the room and bed were exceptionally clean and comfortable. We will definitely be visiting again! I don't know about 3 star I would give this place more than five stars if I could! From the bottom of our hearts we thank you for a wonderful stay! X

"Fantastic"

5
Jennifer P, Newport, United Kingdom 14/10/2016

Visiting from the isle of wight for my birthday.lovely pleasent staff. Nothing too much trouble.rooms imaculate. Housekeepers friendly.bar snacks delish try the salads. Will defernatly be back. Breakfast yummy so much varity and if not on the menu they make it for you. Thankyou guys xxx ur all amazing xx

"Was our wedding day"

5
Kim G, Barnsley, United Kingdom 11/10/2016

We had our wedding here on the 11th September this year and was absolutely balled over by their professionalism and their attention to detail.nothing was too much trouble they made our day so special.A very big thank you to Melanie the wedding coordinator and all the staff at St Pierres.

"Wedding on the 01/10/2016"

5
matandsaz1999, Wakefield, United Kingdom 09/10/2016

Me and y husband had our wedding here on the 01/10/2016. The whole experience from start to finish was amazing. I had originally booked the venue in September 2014 and from there on the staff have been amazing, right up until the date itself. We have had so many comments from our guests with regards to the food and how the day itself went. The food was amazing (especially the mini fish and chips) this was a winner with everyone, the layout of the room was beautiful, then when it was changed for the evening again it was fantastic. The guys that work in the hotel especially Wayne and Mel are out of this world, they made sure everyone was catered for and that everything ran smoothly. (not a thing went wrong), they were extremely attentive, even bringing out buns for us at 2.00 in the morning. Both me and my husband plus all of our guests would highly recommend this place as a venue for any wedding or occasion you have in mind. You cannot fault it. Thank you very much for making our experience the best that we could ever have imagined.

"Our wedding 24/9/16"

5
User 08/10/2016

PERFECT! From start to finish I have never been to a place where staff can't do enough for you and your guests. The whole time the wedding was booked (19 months) mel catered to my every need. I changed my mind on colours and guest numbers more times but she just went along with me. Every single member of staff who worked the 2 days we stayed were amazing, polite and always happy to help. Food was fantastic from breakfast to the wedding meal and then the night buffet was lovely I had more comments from guests, and when the food ran out mel couldn't get some more on fast enough. I have never met such a lovely person who just wants to make your day the best. She even took my suitcase from the room I stayed in the night before the wedding to the room I was staying in on the wedding night while I was partying away. Bed was super comfy too. To finish off my stay here and my wedding was perfect. It was the best. Can't thank the staff enough but to mel and Wayne who work so hard and do that extra bit. Thank you thank you thank you!

"Good base of operations"

4
JohnScarr70, Pontefract, United Kingdom 04/10/2016

The plan: An evening in Newmillerdam, a few drinks, some food, no drive home. Where else would you stay? Best Western upgraded us and it was a decent room. Distinguished from the more basic by the inclusion of bathrobes, bottled water and a single Aero. Firm bed, room very warm, but with everything you would need. Parking is ample and it was a quiet stay, even considering there was a wedding party. Unfortunately I was woken at 01.30 by a telephone call from a guest wanting to know what time check out was, after which I struggled to get back to sleep! I'm not sure if we were close to a door which was repeatedly banged or if the door of all the rooms just close with a bit of a thump. It wasn't excessive, just noticeable. Free wi - fi. Breakfast was an intimate affair with quite a small, comfortable dining area, with friendly service. I would have stayed another night quite happily.

"Wedding Mat & Sarah"

5
Annette S, Wakefield 02/10/2016

We had my son's and daughter in laws wedding on the 1st October 2016 Mat & Sarah the whole day was amazing Mel & Wayne were fantastic hard working and went the extra mile to make sure that all was perfect. The wedding breakfast was delicious. This is a perfect venue for your special day. Thankyou to all the staff that worked on the day you were all truly fantastic and we appreciated all your hard work.

"Good Location"

4
2014Jandy, Nottingham, United Kingdom 29/09/2016

Stayed at the hotel for one night. Check in was very good and although there were wedding guests in the reception area we were welcomed and everything was explained to us. Car parking is good with spaces at the front of the hotel as well as the rear. The room was good just the bathroom was on the small side but for one night it was fine. Breakfast was buffet style, service wasn't the best and we were left to get on with it with no welcome on entering the room or any explanation what was on offer or where we could sit. Didn't like the fact at the cereals were in open dishes or in those upside-down dispensing units. Personal choice I know but would have liked to see individual sachets or boxes. But overall breakfast was ok. We would stay again as overall the experience was very good.

"Our wedding 10th September. Lauren & leuk "

5
User 26/09/2016

OUTSTANDING! Did everything we asked! Good contact through out the full 18 months! I had nothing to sort myself regarding the venue has it all comes in the package! I changed the numbers and package several times and even changed the numbers the night before the wedding has someone dropped out but Mel was amazing and sorted everything! My day was perfect! I stressed and stressed for nothing at all! I would highly recommend! All the staff on duty that day and night was totally amazing! Also the photo booth the hotel use 'photobooth4you' is beyond brilliant aswell! My mum tried to talk is out of having the photo booth yet she was crying with laughter when she was in it!! Can't not thank these guys enough!! Thank you hotel st pierre!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Firstly let me add my congratulations to those already received. Melanie and the whole team take enormous pride in the service they give throughout the wedding process and beyond. However it is always great to hear that everything was so perfect for you. I would officially like to welcome you the the St Pierre family, and very much hope that we see you both again very soon.

"Great stay!!!"

4
TJB70, Rochester 26/09/2016

This was our first stay at St P. As we have stayed in several of Best Western hotels. Lovely staff on our Saturday afternoon arrival there was a wedding reception in place and we thought oh oh! Will we get good service? Thankfully we were not disappointed! The lovely young girl in reception doubled up as breakfast waitress and was great! Do you let her go home BW??? Room was spotless and had a lovely bedding and towels. We had an attic room with a valour window overlooking fields, and being on the 4th floor we didn't here a sound of the wedding's disco! Lovely chap on reception Monday morning (25/9). Well done to all the team, we had a great stay, thank you.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for a wonderful review. I will be sure to pass on your comments to the young lady in question (Lauren), along with the rest of the team.

"Hotel St Pierre"

5
Sherryfc, Moraira, Spain 26/09/2016

We arrived , due to flight delay and useless Hertz car hire , in the early hours of the morning, so understandably were not in the greatest of moods. Fortunately we were met with a smile and a warm welcome and this set the tone for the whole trip. From reception to chamber maid everyone was extremely friendly and helpful and nothing was too much trouble. Room was clean, bed was comfortable and breakfast was plentiful.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for writing this review, and for taking the time to let us know you were so well looked after during your stay with us. We look forward to seeing you again should you be passing this way.

"Hotel St Pierre"

4
paulwarren2016, Chelmsford, United Kingdom 16/09/2016

Room for one night was fine, although not easy gaining access up the narrow windy stairs, nosiest shower ever, felt sorry for my neighbor as this was early Be realistic about your expectations, if you want pure luxury then you need to pay for it, this hotel ticks the boxes and more for what you pay Staff very nice and welcoming

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write this review which is very much appreciated.

"Kev holland"

5
KevinH121161, Bridgwater, United Kingdom 14/09/2016

Just stayed at the St pierre Excellent stay. Staff are all incredibly helpful. Breakfast superb. Love their sausages and mushrooms. Have stayed a few times and have never been disappointed. Highly recommended. Lovely setting also at Newmillerdam. Will be back soon ...

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review Mr Holland. It is nice to hear that you are so well looked after, and we look forward to seeing you again soon.

"Suite treat"

5
John S, New York City, New York 13/09/2016

We stayed in a suite with a four poster bed absolutely loved it. There was a lovely sitting room and separate bedroom which was a good size the bed was amazing. We looked out over a field it was so peaceful just what we needed. We had a bar meal and breakfast at the hotel the food was really good and the service was excellant the staff couldn't have done enough. If you go out of the hotel there are some lovely walks including Newmillerdam lake been 5 mins away.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is so nice to hear that you had a good stay with us. We look forward to seeing you again in the future.

"friends wedding reception"

4
Ann E, barnsley, south yorkshire United Kingdom 12/09/2016

We attended a wedding reception ,when we arrived we were greeted by smiling friendly staff, given a drink and sat in the pleasant lounge area. When we were shown into the room for the wedding breakfast it was a beautiful room everything looked perfect, the meal was excellent served nicely and was piping hot. later the room was changed to cater for the evening party, which was very nice the staff were attentive and friendly everything was perfect. The bedroom we had was very clean and nicely furnished, the towels and bedding were spotlessly white, plenty of toiletries .The room had everything we needed, Breakfast was very good plenty of choice and well cooked, once again staff were very attentive nothing was too much trouble for them. it was a pleasant stay I would recommend the hotel.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you had such an enjoyable stay with us for the wedding that you attended. I will be sure to pass on your comments to the team.

"Business Trip"

3
Steven G, Rayleigh, United Kingdom 12/09/2016

Basic but very comfortable hotel. Good nights sleep and a good breakfast. Only a 1 night stay on business but helpful staff although found reception un-manned at times. Evening meal was OK but limited menu. Breakfast was good quality.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to review your stay with us. Are menus are constantly changing, so hope there is something more to your liking should you visit us again.

"In need of some TLC BUT nice stay"

4
glennyp, Scarborough, United Kingdom 11/09/2016

We stayed here in late August, we run a business in Leeds but live in Scarborough, we usually stay at Best Western Milford Lodge but it was a busy weekend with the Leeds Fest!! Firstly, the hotel is in a lovely setting being within striking distance of Newmillerdam. The first improvement we would make is to ask that the hotel consider creating an outdoor seating area to the back of the hotel. It would not need to be large but it is such a lovely area (albeit in the car park). The second would be air conditioning in some of the bedrooms (possibly asking an executive price??), it was very warm during our stay. The restaurant serves its purpose but could be so much better. The food and service was great (we had fillet steak) the staff were warm and friendly but for some reason it lacks atmosphere. The reception staff were lovely, very professional and all in all we had a good 3 night stay, for the price we paid it was a great find, good food and in a great location.

"Cousins wedding and wedding package"

5
Lancsoul, Morecambe, United Kingdom 10/09/2016

We attended my cousins wedding, staying the night before and after the wedding. The reception was held at the hotel and the staff were very obliging, nothing was too much trouble. The reception room was tastefully decorated and the meal was nouveau cuisine, well presented and tasty. Three courses with a three options. The wedding organiser for the hotel ensured both the newly weds and guests were well looked after. The room room was clean and comfortable and an extra Z bed was provided for children. Tea/coffee and biscuits provided and replenished.

"Wedding day 11/06/16"

5
Steph0865674, Wakefield, United Kingdom 10/09/2016

We got married here in June and it was an absolutely amazing day from start to finish! Mel and the staff couldn't have been more helpful, the rooms looked beautiful and all our friends said it was a beautiful day. They all made our day so special, and we are now planning my husbands 40th there next year. My son has behavioural problems and all the staff are fantastic and let him ask his million questions and always make him feel welcome :) A lovely hotel and fab staff

"Fantastic Conference Facilities"

5
User 07/09/2016

We booked the St Pierre Hotel at Newmillerdam for our school's Inset day on the 5th September. It was fantastic! From the pre-day information to the experience on the day we could not have been happier. Melanie and her team could not do enough for us. The facilities were excellent, and the refreshments and food were more than enough to keep 70 hungry teachers happy on their first day back after the summer. Thanks again.

"40th wedding anniversary party."

4
Janerat, Brighouse, United Kingdom 04/09/2016

On first entering the hotel we were greeted warmly and soon given the keys to our room. The room was neat and tidy but the bathroom was a little cramped. Also there was no nonslip mat in the bath for both baths and showers which I myself found a little unsettling. The whole place was a little jaded and looked in need of a spruce up. Lighter colours on the walls might help. Lift was small and it was busy so not always available. The room provided for party was large with compact dance area but again could do with a little modernisation. We stayed up quite late talking but the kitchen was happy to provide coffee and teas which was appreciated. Breakfast - Sunday morning was a bit limited. More croissants and rolls plus cold meat and cheese would have been appreciated. Tea and coffee was brought to us which again was appreciated. Altogether quite a pleasant stay. Staff are very pleasant and helpful but the place is in need of a little more loving care and 'modernising'

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write your review. We always welcome all comments so that improvements can constantly be made. I will be sure to note the items you have raised.

"A good basic hotel"

3
Jon D, Helensville, New Zealand 04/09/2016

No frills option for a short stay. Lovely staff, decent breakfast and bar meals. Location was good for our needs and parking was right outside the door. Decor and presentation was a little dated and tired but didn't detracted from stay. Only disappointment was one dish was burnt and yet was served - this was quickly remedied with an apology though.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. I am very disappointed to hear that you were served a meal that was not to our usual high standard, but happy to hear that the staff rectified the problem swiftly and efficiently.

"Good enough"

4
Sean M, Northampton, United Kingdom 01/09/2016

Stayed here for one night and rooms are a good size. Old fashioned but very clean. The staff are friendly particularly the lady on reception who was chatty and welcoming. The hotel has a great bar and good service again. The hotel offers pub grub which is OK although possibly a bit pricey for what it is. I would certainly return if in the area again on business.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. We look forward to seeing you again upon your return.

"Our wedding day "

5
User 30/08/2016

We got married here at St pierre on the 28th of August 2016 and we couldn't of asked for a more perfect day. It was so relaxed with help from every one at St pierre and Melanie who couldn't of done enough for us, even putting up with me changing my mind all the time she was very accommodating. The staff were always lovely and very helpful, we would definitely recommend this hotel to anyone for any kind of event or even just a short stay. Thank you so much to everyone at St pierre for everything you have done to make our day exactly how I wanted. With credit to st pierre for taking this fantastic photo of me and my new husband!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all let me add to the congratulations of your big day. I am so please to hear that Mel and the rest of the team did everything they could to make your day so special. I will be sure to pass on your comments.

"Excellent Customer Service."

4
Tracey W, Menston, United Kingdom 29/08/2016

I booked a room for an overnight stay this BH weekend, originally booking through Late Rooms. On contacting Sarah direct at the hotel, she managed to beat the best Late Room price. Sourcing a room for my friend and I after shuffling rooms around to do so and calling me back immediately, cancelling my original booking. I really appreciated her perseverance, help & attention to meet our needs. Thank You Sarah.The customer service has been excellent. The staff we dealt with were brilliant.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. I was very happy to help and sort things out fore you. I will be sure to pass on your review to the rest of the team.

"Our wedding day! Mr & Mrs Holland"

5
Gemma W, Leeds, England, United Kingdom 29/08/2016

Where do i start....everthing about this hotel was amazing for our special day! Each and every member of start we had the opportunity to meet was lovely....i cant thank Melanie the wedding coordinator enough for everything she did for us! All my guests seemed to have a great time! Even the food was delicious! I have no doubts about having my day here and would highly recommend it! Thank you Hotel St Pierre!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for letting us know that you had such a great day with us on your special day.

"Nice 1 night stay"

3
sunlover026, Annan Scotland 28/08/2016

Had the DBB deal which was great value. Our room was at the top so dormer style and we had a sitting room and 2 TVs. Went down for dinner early and the food was very nice and the staff friendly and helpful. Not so good the girl on breakfast duty but the food was adequate, poor tepid coffee. We met friends in the bar and the lovely barman was attentive and friendly. Will return if we get the same value deal

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review, and for letting us know you would be happy to return.

"Wedding 30 July"

5
Sammiehill, Wakefield, United Kingdom 27/08/2016

Me and my husband had our wedding here in July and it was just amazing. Melanie was exceptional and even organised on the wedding day with the kitchen to arrange moving the wedding breakfast back 2 hours so we could get all our photos done before the rain was supposed to start. Melanie and the team were so helpful on the day, the rooms were lovely and clean and the food was really nice. Cannot fault them at all, they sorted everything from cake delivery to the photobooth on the evening, it all made for a very stress free day! Lovely hotel in a beautiful location!!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you had such a good day with us. I will be sure to pass this on to Melanie and the rest of the team.

"16th July Joint wedding"

5
User 26/08/2016

First of all I would like to give a big shout out for the lovely wedding organzer Mel. If I was to describe Mel I would say she is like Mary Poppins 'practically perfect in every way' :). She is an absolute superstar and a credit to St Pierre. Having a wedding can be stressful at times and a joint wedding you have twice the amount of stress haha but Mel was a god send she recommended Photographer and Hairdresser/Beautician Gary and Liz who was absolutely amazing and are not just business people but great friends now :). We have to choose 30 photos for a special wedding album and I have no idea how we are going to narrow it down to 30 there is so many beautiful photos from our special day. Mel also recommended Mrs Bouquets florist and the flowers was stunning and simply perfect. Hotel St Pierre did an amazing job in making sure everyone was happy, everyone got the meals they had requested and that everyone had a great day at our wedding. The staff couldnt do enough and the day went so smoothly you all did a brilliant job considering there was so many guests with it being a joint wedding. Thankyou all so much for helping make our day perfect. Highly recommend Hotel St Pierre for any occasion I will even be calling in every so often for a Sunday dinner as I value the staff very much for all the hard work they do. Thanks again Mel and your team Mrs Joanne Salter :) x

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is always nice to hear when someone has had a good time with us. But it is exceptionally nice when we hear that the whole team as gone above and beyond to make your special day 'practically perfect in every way' I will be sure to pass this excellent review on to Mary and the rest of the team!!! ;-)

"Midweek overnight stay"

4
User 25/08/2016

Arrived to find rather nice looking lounge but was asked to pay £50 upfront in case I had anything ordered to my room, this was despite having prepaid for room. Having stayed in a number of best western hotel I have never been asked to do this before the money was immediately taken from account and 2 days later has yet to be returned back which is what I was informed. The hotel itself is a little outdated and could do with modernisation but rooms were exceptionally clean and shower was powerful so can't complain, room was very hot and could have benefited from a fan but it was a very warm day and night, though thankfully very quiet so was able to open window without being kept awake by noise but the housekeeping staff were very noisy the next morning. This is an ok hotel for an overnight stay but does lack compared to others in best western chain.

"Worth the money"

4
mellencamp63, Glasgow, United Kingdom 25/08/2016

Stayed here whilst on business ,have to say it was above average ,the staff were very polite and friendly ,the rooms are a bit dated and could do with a small freshen up and modernised a bit but over all no real complaints apart from the temperature was in the 30s and there was no air con or fans (i know that sounds petty) but something they should look into ,i was happy with the size and cleaniness of the room ,tea/coffee making facilities and free wi fi so if i was was to give it a mark out of 10 it would 8 and would have no problems staying here again

"Family wedding stay"

4
User 24/08/2016

My family and I stayed here for a family wedding and found it pleasant enough. My aunt and uncle held their wedding and reception here in large rooms with good catering. The rooms were comfortable and ample sized and the whole hotel is in a very natural and nice location at new Miller dam park and walks. All in all a good stay.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you had an enjoyable stay with us at the hotel.

"Special Birthday visit"

4
gudtripper12, Widnes, United Kingdom 23/08/2016

We booked 2 nights to visit friends nearby for a special celebration. It was a particularly dismal afternoon and we had a cheery welcome. Room was fine clean and reasonably bright even with the usual poor lighting supposedly used to save the world! We booked dinner as a package and was very pleased good choices and what was impressive freshly cooked. Reasonably priced wines and fair choice. Breakfast again was a good cold buffet but freshly cooked hot choices including freshly made toast rather than those infernal toasting machines ! We enjoyed the stay and would definitely recommend and if we visited the area again would do it all again!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is so nice to hear that you enjoyed your stay with us. We always strive to make our guests feel part of the family, but it is still good to know that we have achieved this.

"Fantastic stay"

5
Knitpicker, South yorkshire 23/08/2016

Beautiful hotel with character. Lovely spacious room and staff that actually give 100% to the guest. Fantastic vegetarian cooked breakfast and selection on buffet. Would love to stay again. Ladies at breakfast were so friendly. Could have done with some warm toast with breakfast but overall fantastic.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so happy to hear that you enjoyed your stay with us, and will be sure to pass on your comments to the breakfast staff.

"The moral of the story is ...."

3
Michael024, Newcastle upon Tyne, UK 19/08/2016

...always have your printed reservation confirmation with you. Chose the hotel because it was where we needed to be and the positive reviews it has had. But really this is an average budget hotel and unlike a Hampton or a Premier you do not get the certainty of room experience. We booked a suite and an executive twin neither of which we were offered on check in. Which brings me back to the moral of the story: I knew I booked a suite so was able to challenge and indeed I eventually got the room offered as a free upgrade (which it wasn't as I was paying the going rate!). My friends fared less well as I couldn't be certain what had been booked. So they were sent to a basic room which turned out to be a double so back to reception to be reallocated to a basic twin with no opening window on the hottest day of the year. We didn't eat in the hotel apart from breakfast which was satisfactory. We used the bar (which seemed to be rationing ice) and which closed early. It advertises as being open until 11.00pm but they were clearing up at 10.10 with shutters down by 10.50. Just makes one feel so welcome. Have I complained - of course - but no timely response. Overall verdict:disappointing.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review Mr Hopwood. I am very disappointed to see this as I was under the impression that you had already spoken with my Deputy (Richard), and that the mix-up on the rooms had already been explained and any overcharges refunded. As for the issues with the bar which were not mentioned in your email, I will be looking into this. I am sorry that these issues did not make your stay at the St Pierre as pleasurable as we would expect, and I hope that if you decide to return to us we can show you the excellent level of service which is normally received by our guests.

"Wedding 13th August 2016"

5
User 15/08/2016

My daughter had her wedding here and we stayed for 2 nights. The staff were very helpful and throughout the wedding day the support and organisation from the hotel wedding planner was brilliant. Nothing was too much trouble and I would recommend the hotel as a great place to stay for a weekend or for your wedding. Although no problem to us some people may find some of the hotel beds a little low so I would recommend mentioning it if this would cause a problem for you so you can have a room with higher beds.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for letting us know that you had such a good stay with us. It is always so nice to hear that we have helped to make someones wedding day special. We are currently in the process of replacing our lower beds, so they should not be an issue if ever you come to stay with us again.

"VALUE"

4
Dennis P, Sheffield, United Kingdom 13/08/2016

Set near the Newmiller Dam country park, the staff at this hotel make you feel at home, the rooms have everything you need and more and are spotless. Bar prices are not OTT the food is excellent, with a couple of good pubs a short walk away, this hotel is well worth a visit

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you Dennis for taking the time to write this review. I am very please to hear that you had a good stay with us, and that you were well looked after by the staff. We look forward to seeing you again very soon.

"Wedding 8th July 2016"

5
Kerry D, Barnsley, United Kingdom 09/08/2016

We held our wedding here in July 2016. From our first visit at one of their wedding fayre's right through to the day following our wedding we had the most fantastic service and attention to detail from Mel Hall, the brilliant wedding co-ordinator. I have to say that the planning and attention to detail made my day stress free. They dealt with all of our "deliveries" of flowers, cakes, balloons etc without any fuss at all. We had a singing waiter which was a surprise to everyone but me and the hotel staff and, to keep the surprise, they gave him a uniform and even a name badge so he looked part of the team. Everyone was very surprised when he started singing!! Absolutely nothing was too much trouble for all of the staff from the night before the wedding when six of us stayed right through to the day after our wedding. The day was fabulous, the food was very very good (which surprised me as there were 70 of us and everyone reccived exactly what they ordered!), the drinks and bar service were good both during our wedding breakfast and our evening reception (150 guests) which also had a fantastic buffet. We had a "room turnaround" after the reception which was seamless and efficient. The rooms were good, albeit somewhat warm, the breakfast on both mornings that we stayed was good quality, with good choice and very good service. I would not hesitate to recommend this hotel for any event or just a short stay, but I would most definitely recommend this hotel for any wedding. The prices were more than reasonable and the service and standards we received were faultless. A BIG BIG thank you to Mel and all of the staff at Hotel St Pierre x

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all let me add my congratulations to you both. We work very hard to make our bride & groom feel special on their big day, but it is always so nice to hear when Mel and the team went above and beyond the call of duty to make your day so memorable. I will be sure to pass on your comments to Mel and the team.

"Great hotel"

4
User 08/08/2016

The hotel was really good. The staff were very helpful when my wife was unwell, they couldn't do enough. The room was clean and the bed was comfy. The hotel was quiet at night. Everything you could ask for. I did think the breakfast were a little over priced we paid £40 for 2 adults and 1 infant. Hmmmmm....

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write this review. I am very please to hear that you had a good stay with us, but a little unsure why you would have been charged £40 for breakfast. Even if you had booked B&B and decided to add breakfast in the morning the cost would be £9.95pp, with no charge for child. If you could please contact my deputy (Richard) at dgm@hotelstpierre.co.uk we can look into this further.

"Wedding Venue"

4
denisebaxby, Wakefield, United Kingdom 08/08/2016

Would highly recommend the Hotel St Pierre for a Wedding Venue, it is in a beatiful location, the staff are so helpful and friendly the Food was excellent. Melaine who is the wedding co-ordinator helps and advisors and you up to and on the day.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for writing your review. I will be sure to pass on your comments to Melanie and the rest of the team.

"Attentive staff, great location"

4
333rbc33, Cardiff, United Kingdom 06/08/2016

When visiting this part of Yorkshire, we always stay at the Hotel St Pierre. Great location, with good local walks and easy motorway access. The rooms are clean and comfortable rooms. We really enjoy the choice of food available in the restaurant, and the bar area is comfortable for a quick snack.. All the members of staff are welcoming, attentive and efficient.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. It is good to hear that you are always so well looked after, and we look forward to seeing you again soon.

"Wedding"

5
meganmedlam1993, Barnsley, United Kingdom 04/08/2016

Got married here in July it was the perfect day me and my husband couldn't be happier the food was perfect it was amazing the staff are brilliant the wedding coordinator Melanie is brilliant thank you so much for giving us the perfect day I would defiantly recommend st Pierre for weddings and other occasions the honeymoon sweet was beautiful with the jacuzzi. Everything was just perfect

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for letting us know that Mel and the rest of the team did everything to make your special day perfect. Welcome to the St Pierre family, and we hope to see you again very soon.

"Would not stay again"

2
User 04/08/2016

Stayed here on business with some colleagues for 2 weeks. Cannot count the number of times meals were sent out wrong or were cold or undercooked. Can someone please tell the chef how to cook a steak properly. One night took 3 hours for dinner when we were the only people in the restaurant! Hotel rooms like a furnace. Plus one day I came back and my door had not been closed by the cleaners. I complained and was told they would fix my door which was not fixed. Would not stay here again even though my company paid for it!

"Attended a wedding"

5
jstretton0, Wakefield, United Kingdom 03/08/2016

Attended a wedding here recently, could not fault it! Had a super day the service from the staff was excellent especially the attention to detail from Mel Hall. The food was really good both for the wedding breakfast and the evening reception, nothing was too much trouble. Would be glad to recommend this venue for a wedding.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is very pleasing to hear that Mel and the team did everything to make the wedding day go so well. I will be sure to pass this on.

"overnight stay"

5
sueandjez_10, Birstall. west Yorkshire England 01/08/2016

Attended an event nearby. Very pleased with the hotel. Very clean and welcoming. Nice room. Great breakfast. Could not fault it. Would definately stay again in the future. The staff were excellent and explained everything well.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass on your comments to the team, and we look forward to seeing you again soon.

"Lovely Stay"

5
Debbie J, Beverley, United Kingdom 31/07/2016

I attended and stayed at this Hotel for a wedding. The service of all staff was excellent. All the staff were so friendly, courteous and polite. Nothing was too much trouble. The food and service was excellent. Would recommend this Hotel.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. I am very happy to hear that you had such an enjoyable time with us.

"Good value and highly recommended"

5
Graham R, Gorokan, Australia 30/07/2016

The friendly helpful staff at this hotel make you feel welcome as soon as you arrive at this hotel. Rooms are clean and comfortable and I highly recommend the Hotel St. Pierrre having stayed here seven times in the last three months whilst visiting the UK from Australia.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am so pleased to hear that the staff have looked after you and made you feel so welcome on each of your stays. We look forward to seeing you again soon.

"Lovely Surprise and a great stay"

5
JohnfromRipon, Ripon, United Kingdom 26/07/2016

We booked this hotel for our anniversary after trawling the internet to find somewhere and were a little unsure of the location, Wakefield isn't normally top of the list for a short break. What a pleasant surprise we got, Newmillerdam is a lovely village with great walks, few good pubs with nice ale, lovely italian restaurant and the St Pierre hotel. Good location as well for motorway access. Dealing with Claire at the Best Wester Central Reservations was a joy and she processed the booking professionally and the complimentary card and Prosecco that greeted us on arrival was a lovely touch and very much appreciated. The staff at the St Pierre couldn't have been more helpful and professional especially the girls on reception and duty managers. We were lucky to get good weather and the room was warm at night but it was no trouble for the staff to arrange a fan for the room for us. Nothing was too much trouble and I would definately stay at this hotel again. We stayed for Bed and Breakfast and the executive double room was ideal and breakfast was good. I just wish we'd have tried the restaurant for dinner as the local pubs, although good for a pint, where a let down when it came to food. We didn't try the small italian restaurant because it was fully booked but feedback from local people was good. This hotel is excellent and if you want to arrive and park your car up for the weekend with access to suitable facilities then this is ideal. Well done Best Western for the whole experience and well done to all the staff involved, freindly, fun and professional.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is always nice to hear that all of the team played their part in making your stay so enjoyable. I will be sure to pass on your lovely comments to the staff.

"Don't Bother. "

2
Robert P, Glasgow, United Kingdom 25/07/2016

Stayed here 22nd 23rd July. What an experience. Rowdy wedding party, couple shouting & fighting in room. Sounded like they were throwing stuff at each other. Rooms are very tired, hotel could do with a good makeover. There was no air conditioning in the room so the room got really uncomfortable. I know the room rate is cheap, but not worth the compromise. It may be. BEST WESTERN. But BEST not to bother. Cannot comment on food as we ate elsewhere. Staff pleasant & friendly.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to point out the issues with your stay. I am very sorry to hear that you did not have an enjoyable stay with us. I will be looking into the issues of the room looking tired. The guests in question were asked to leave the hotel. I am however glad to hear that you found the staff pleasant & friendly.

"Overnight stay"

3
User 24/07/2016

Stayed here with my partner for a quick overnight buisiness trip, staff were friendly and helpful on arrival. Bathroom was very unclean which was a disapointment, toothpaste splatters on the tap from previous guests, hair in the bath!! Some sort of brown goo on the curtain, head of shower and the shower control... i cleaned the bathroom myself with baby wipes, also no toilet roll and only one towel between the 2 of us, we did call down to reception who were quick to come up but they only brought the toilet roll no extra towels. A few other things just to point out to others planning on staying at this hotel which is nothing to do with staff as they were helpful but if you are staying at the hotel in the summer ask for fans as the heat was unbelievable and we couldnt sleep,we asked at reception if they had any fans who brough 2 small fans up which helped a little bit but we still struggled to sleep, not the staffs fault obviously but def worth mentioning the heat in the rooms. Also the pillows were like cases stuffed with house bricks but again phone reception and ask for softer pillows as they are more than happy to bring some up.. hotel is in a lovely area but i doubt i would stay here again in the summer for the price i would definatley book somewhere that had air con and a bit cleaner.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write this review. It is very disappointing to hear that the room did not live up to our usually high standards. I will be sure to address this matter with our Housekeeping team. I am glad that the staff that you dealt with did their part to try and rectify some of these areas. If you do decide to stay again please be sure to make yourself known to my Deputy (Richard), who will be sure to make sure that your stay is to the usual standard we strive to attain.

"Too noisy."

3
BrianClowes, Chester, United Kingdom 24/07/2016

Room was not too bad but we really needed to get to sleep early as we wanted up to be on the road before 8 am. There was a wedding party going on and there was 'thud thud' music and guests being noisy outside till midnight. We hoped for a quiet night from then on but unfortunately guests seemed to gather in bedrooms to carry on with the party. We could hear loud voices and laughing till about 1:30 AM. Other modern hotels seem to have been built with good inter-room sound proofing. I am AFRAID we must advise to avoid this hotel if you need a good night sleep. We didn't have time for breakfast so can't comment on that.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am very sorry to hear that your stay did not meet our usually high standards. I hope that you do decide to stay with us again so that we can show you how nice a stay with us can be.

"Wedding Stay"

3
mooreclan, Barnsley, United Kingdom 22/07/2016

Stayed overnight for a wedding. Don't want to comment on wedding because this isn't wedding advisor. What I can advise is that really only stay here for a wedding. Rooms are dated and could do with an update. The breakfast next morning was a buffet type and all I can say was that the only thing was warm was the coffee. Not very good would not stay here again. Only reason we did stay was that it was cheaper than a taxi home.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all thank you for taking the time to write this review. We appreciate all reviews whether positive or negative so that we can work on constantly improving our customer experience. I am very sorry to hear that your stay did not meet your expectations, and that the breakfast was disappointing. I will be sure to look at these areas, and hope that you will choose to stay with us again so that we can show you the improvements in these areas.

"Excellent value"

5
jacqui A, Liverpool, United Kingdom 21/07/2016

We stayed at this hotel so we could visit the Yorkshire Sculpture Park and the Hepworth Gallery. We arrived early to enable us to get our bearings and knew we were far to early to check in but reception staff were brilliant. The dinning room was closed but they went out of their way to provide us with coffee and biscuits and then provide us with maps of the area and details of how to get to the sculpture park. (A must see if your in this neck of the woods and its only a short drive from this hotel) When we arrived back and checked in, our room was spacious, clean with all the usual amenities, our evening meal was enjoyable, breakfast was excellent with plenty of choice. Staff were all really friendly and helpful and a big thank you to them all especially Sara for our tea and biscuits. You made two elderly ladies very welcome.

"Short stay with tesco clubcard vouchers"

4
Jackie D, Grantham, United Kingdom 21/07/2016

We had a lovely stay, the staff were very friendly and helpful, Best Western provide many extras to make your stay more comfortable ( we forgot our toothpaste and were able to get some from reception as well as extra tea and coffee and a fan as we stayed during a mini heatwave!) The full English breakfast was very tasty and everything we could have wanted was also available. Would be happy to visit again.

"Wedding."

5
User 20/07/2016

We had our wedding at hotel st Pierre on 9th July. What a fabulous day the food was excellent and the staff were so friendly and helpful. Mel was amazing her attention to detail was second to none. Nothing was too much trouble. The day went so quickly would love to do it all again ! The evening reception was great and the evening buffet was lovely. Couldn't have wished for a better day. The room was excellent as well followed by a fabulous breakfast. We would recommend this hotel to everyone. Steve and Janette McClellan.

"Great value and atmosphere"

4
Fenriztrip, Witham, United Kingdom 20/07/2016

The hotel feels slightly dated but has a great character and atmosphere. Staff are very friendly and helpful. Little way out of the town centre but there are nice places to eat within easy walking distance. Breakfast is very generous and great quality. Would recommend the hotel.

"Superhero Wedding 2016!"

5
User 19/07/2016

I visited the hotel to see about holding my wedding ceremony and reception at the hotel with it being so close to Newmillerdam. I was very happy with what we were shown and the prices blew us away. We decided to hold our wedding here, I had planned most of it but it was awesome knowing I had the stress taken away for the big day and had nothing else to do thanks to Mel and the team. They all helped and gave me more ideas than I could think of. Richard was amazing with our table plan, menus etc. All the staff were so excited about our themed superhero wedding making it extra special for us, with all of them coming up with ideas, planning cocktails for the day superhero themed and dressing up. The team made me feel so at ease, it was an amazing day with no stress from beginning to end. Thankyou all very much !! Planning on staying again around our 1 year anniversary. Would recommend having your wedding here :) banks everyone :)

"Sunday lunch"

4
itsbadthat, Doncaster, United Kingdom 17/07/2016

We visited Newmillerdam on route from Manchester to Doncaster, and fancied a walk round the dam and a bite to eat. The public carpark was full, but st pierre had spaces in the carpark so we decided to park up for a drink and loo stop. While sitting in the lovely foyer/lounge having a drink we noticed how friendly and attentive all the staff were at the same time as seeing the Sunday menu. We asked whether it would be possible to leave the car in the carpark, have a walk and return for a meal they said it was fine so that's what we did. We had a 3 course Sunday dinner which was all delicious except for the yorkshire puddings which weren't the same quality as the rest of the food and we're actually chewy. I would have given 5 stars if it weren't for this and the fact that it was too uncomfortably hot in the dining room to enjoy the meal fully. The staff at this hotel/restaurant are its main asset. Unusual to see such service in a chain hotel these days.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. We are constantly working with our staff to make the service at the hotel special. However it is always nice to hear when this has been noticed and appreciated by our guests. I will be sure to pass your comments on to the team.

"Wedding Day!"

5
stephpearson86, Barnsley, United Kingdom 16/07/2016

Had our wedding here, the day was amazing and went without a hitch everything was decorated perfectly and timed amazingly by Mel the wedding coordinator, the meal was perfect and the staff were very friendly and extremely helpful. Nothing was too much trouble for the staff and Mel was there to meet our every need, even down to when I got engine oil on my dress Mel and the staff rallied around to try everything the could to get it out. Mel even organised a surprise for our first dance! couldn't be happier with the staff and service and how smoothly the day went.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all, Congratulations from all the team. It is always nice to hear when the team have gone above and beyond the call of duty to make your day so memorable. I hope that the dress is OK now.

"sunday dinner"

4
jimbobleeds61, Leeds, United Kingdom 13/07/2016

called in for Sunday lunch. the staff were very good and was sat down in the bar when our table was set. menus were left with us. we both had soup it was ok. typical sunday lunch roast beef, chicken , fish or vegetarian. they did have a special menu but I ddint want to pay a extra £3.00 for lamb. food was ok but not many veg but it was nice. would probably go again

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. Our Sunday Lunch is always very popular, but it is always nice to hear from new guests.

"Average"

2
User 11/07/2016

Myself and my best friend stayed here with a voucher we got off groupon. The hotel itself was basic the rooms were pretty dark and the halls had a hostel style look about them. There was a wedding being held that evening in the function room and upon myself and my friend going to sleep I was woken by two men fighting in the corridor. I attempted to ring reception but no one answered so I approached them myself and told them to take it outside. Limited sleep breakfast was meh wouldn't return. Such a shame as newmillerdam is stunning

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review for your stay with us last August. I am so sorry that your stay with us did not live up to your expectations. We are currently in a program of refurbishment so I hope that next time you visit the rooms will be much more to your liking. As for the breakfast I can only apologise as this is an area where we usually receive so many excellent comments.

"Not for us"

3
Allan C, Ipswich, United Kingdom 05/07/2016

The room was compact but very clean, fine for a short stay. On both nights we couldn't get near the bar as the whole area had been taken over with wedding receptions. We were kept awake till the early hours of the morning by other guests running up and down the corridor shouting and banging the doors. The doors to the room are very noisy when you close them and it vibratds down the corridor. The food at breakfast was good but the small dining area was crowded and noisy. There were a lot of people smoking blocking themain entrance which wasn't pleasant.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. We appreciate all comments, whether good or bad so that we can address areas of our service that are not meeting our otherwise high standards.

"Only downside the smoke"

4
Charles F, Newtown, United Kingdom 03/07/2016

Nicely appointed clean room, decent breakfast, effective wifi, plenty of parking, unfortunately the front entrance porch doubles as the smoking area so we had to run the gauntlet as we booked in and fetched our luggage. As we left in the morning a staff member was picking seemingly 100s of fag ends from the gravel a nasty job if there was ever.

"As best as a typical Best Western"

5
User 27/06/2016

Room was specious, clean and fantastic. The wifi was a little weak but everything else was great! The hotel is not too far from nice picturesque location, and some nice places to eat. The staff was gentle and helpful. Would stay here again!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that your stay was enjoyable, and that you would come back to us. We look forward to seeing you upon your return.

"Great Wedding"

4
User 26/06/2016

My Daughters wedding was held here on 28th May 2016. Cannot praise it enough, the wedding co-ordinator Mel and her team were absolutely fantastic throughout. Everything went to plan from start to finish, even though the team had 3 weddings that weekend, we felt as if we were the only wedding that mattered. The wedding breakfast and evening buffet was lovely and the serving staff were very professional, courteous and friendly. The evening celebration was fantastic and all the staff involved from the bar staff to the great DJ worked tirelessly to make sure we had a good time. Thank you Mel and your team for making a special day extra special.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I will be sure to pass on to Mel and the team that their efforts made your daughters big day so special. Thank you for taking the time to write this review.

"Wedding Day"

5
RachelT76, Wakefield, United Kingdom 25/06/2016

We had our wedding at the hotel yesterday and I can't praise the hotel and staff enough. Everything went perfectly and we couldn't have asked for anything else. Mel, the wedding coordinator is fantastic. She couldn't do enough for us and all her hard work ensured everything ran smoothly all day. All the staff we met were so friendly and helpful, Richard and Wayne and the team made us feel really special and Richard the DJ was brilliant! The food was gorgeous and all our guests said what a fantastic time they had. To top it all off, this was all done with excellent value for money. All these things helped to make this the best day ever. We just want to do it all over again!!! Thanks so much to Mel and Richard and the team. The Jacksons xx

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all, congratulations. It is so nice to hear that Mel, Richard and the whole team went that extra mile to make your big day so special. From myself and the team, I would like to welcome you to the St Pierre family.

"Wedding"

4
Adam F, Wakefield, United Kingdom 23/06/2016

Attended a wedding breakfast and evening do here. And the food was beautiful very quick service considering the amount of meals that had to be served simultaneously. Evening hot buffet was also nice and fresh. All in all a wonderful event and would recommend this venue to anyone

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for writing this review. We do strive to make our wedding days special for all the right reasons, but it is always nice to hear that we have achieved this.

"Ok for the price."

3
Roxy C, Newcastle upon Tyne, United Kingdom 20/06/2016

Stayed here as a friends wedding was near by, we booked a twin room. The receptionists were friendly and informative and the entrance of the hotel looked lovely, however i found our room very dated, a bit of a smell and the beds soo uncomfortable! I don't sleep in amazing comfort at home..i sleep in a double with my husband and 2 children! However even in an alcohol induced sleep i was very uncomfortable on such a hard bed, shame but it was only £50 b&b for a Saturday night! We were rushed in the morning but breakfast looked nice and was stocked up regularly, coffee and toast did the job ??

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. We always appreciate things being pointed out to us so that we can improve these areas as soon as possible. We are just in the process of updating our bedrooms which includes the replacement of quite a lot of beds. We hope that if you return to us we can offer you a fantastic nights sleep.

"GREAT VALUE HOTEL"

4
Stewart B, Hebburn, United Kingdom 20/06/2016

Excellent Hotel near Wakefield, ideal for business trips in & Around Wakefield area, excellent value and quality service. Staff are very friendly, no issues and quality food served in restaraunt, will def be back

"Nice little hotel"

4
mdallen1011, Sheffield, United Kingdom 18/06/2016

We stayed here overnight as it was close to the restaurant we were eating at. It was great value for money - about £45 for an overnight stay and breakfast. We had a good room which was a decent size and a nice big bed which was very comfy. A little dated in places but not bad at all. One issue was that a wedding was taking place and there were lots of people smoking at the reception doors - the smell of smoke ran through the entire reception and up the stairs as we were walking down to exit.

"Wedding"

5
dianethom123, Leeds, United Kingdom 14/06/2016

Attended a family members wedding. Excellent facilities and service, staff very helpful couldnt do enough for you. Wedding planner went out of her way to ensure everything went as planned would recommend this hotel for a wedding venue

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I will be sure to pass on to Melanie and the team that all their hard work was noticed, and appreciated.

"Nice rooms and staff! "

5
Izziwizz, Rotherham, United Kingdom 13/06/2016

Stayed here for a friends wedding which was about 10 minutes away. Lovely rooms, staff and bar. Nice staff recommended some taxis for us to call to get back and gave us numbers. Easy check in :) Thank you! Recommended for all. Spacious rooms and reasonably priced!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am pleased to hear that you enjoyed your stay with us, and we look forward to seeing you again soon.

"Fantastic location"

3
Botsi-kiralylany, UK 12/06/2016

Stayed here for a night while visiting friends. Room was very dark and inadequately lit even with the lights on and the dark furnitre/decor doesn't help either. As there is no air conditioner it was a bit too hot during the night. I guess on request reception can provide fan The room and bathroom was impeccably clean. We ate a lunch in the hotel ( 2 sandwiches with cheesy garlic bread on the side). It was absolutely delicious!!! Unfortunately I cannot tell the same about the breakfast. It is laid out in the restaurant what is tiny, without Windows and very crowded with tables. It was very claustrophobic. We came down at 10 am on Sunday and it wasn't a pretty sight. The tables where the food was served looked a mess, and the food wasn't appetising at all. Overlooked fried eggs swimming in oil, cardboard toast and dried out bacon in firm cold fat. For almost £10 it is not acceptable in my opinion. When we got tea served instead of coffee we just laughed really . Once again the location is really nice and probably will return but with breakfast organised somewhere else for sure.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time to write this review. We always appreciate comments from our guests either positive, or negative so that we can constantly improve our service. I am so sorry to hear that breakfast did not meet your expectations. On a weekend breakfast is served from 8 until 10, so I can only assume that the staff believed that everyone had already eaten and did not restock the buffet. I hope that you will decide to stay with us again so that we can show you how excellent breakfast can be.

"Wedding"

5
andreapriest9165, Wakefield, United Kingdom 09/06/2016

I had my daughters wedding here a week ago, very helpful staff, we were kept fully informed by Mel and her team. The food was beautiful, hot, well presented, I couldn't fault it in any way. Room service was prompt, plenty of choice and served by friendly staff.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I am so happy to hear that we made the day so enjoyable.

"Lovely location and staff"

5
User 06/06/2016

I attended the hotel for a wedding function and was very impressed with the facilities on offer. The staff were very accommodating and helpful towards myself and my nephew who I looked after for the day. The only thing that I would advise is the DJ needed to balance out his speakers more due to the volume levels and a bit too much low end bass, however this is nothing to do with the hotel at all which was the perfect setting :)

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you were well looked after during your stay with us. I will be sure to address the sound issues with our DJ. We look forward to seeing you again.

"Great for a long weekend break"

5
SunnyD1881, Bournemouth, United Kingdom 04/06/2016

We stayed at this Hotel as part of a break away for our wedding anniversary. It is well placed to visit other parts of Yorkshire or the nearby towns. It is in a beautiful area and although close to a main road, the noise from passing vehicles is minimal. On arrival we were greeted by a smiling Receptionist and booking in was smooth and hassle free. Our room was clean, smelled fresh and there was tea & coffee making bits and pieces. The bed was very comfortable and the pillows were soft and fresh. Although our room was not cleaned over the 4 day stay, the bins were emptied and fresh towels were placed in the bathroom. We would definitely consider staying there again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for taking the time to write this review, and let us know that you enjoyed your stay.

"Our wedding reception and night stays"

5
User 03/06/2016

Would like to start with a big thank you to Mel and her team at St Pierre, from the moment we decided on this location to the night disco they have all been very welcoming and a pleasure to get to know!! I stayed the night before our wedding and the room was amazing so relaxing and clean with a complementary chocolate bar ?? the day of the wedding from start to finish was timed perfect the food is amazing!! There was nothing more Mel and the team could have done for us!!! The dj was fab played all requests and had us laughing. We will definitely be recommending again!! Who says you need a big stately home were you may not feel at home when these guys really do make you feel like part of the family for your big day??!! We are even planning family meals here in the future ??

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you Emma for taking the time to give us this review of your big day. It is always so nice to here that we could help in making this important day so special. On behalf of myself, Mel and the rest of the team it is a pleasure to welcome you to the St Pierre Family.

"Our wedding"

5
User 02/06/2016

We had our wedding reception here on the 7th May. The venue was wonderful. Mel, the wedding organiser, was brilliant. She helped us with sorting out details and was on hand on the day to keep everything on track. All the staff were very helpful and wanted to ensure our day was special. The room we had our reception in was beautifully decorated and all our guests commented on how wonderful the food was. We would certainly recommend this venue!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that we did our part in making your big day so special. I will be sure to pass these comments on to Mel and the rest of the team.

"Wedding"

4
User 01/06/2016

Attended a wedding and had a wonderful day. Staff very friendly & helpful, ensuring everything went smoothly. Room well equipped and bed extremely comfortable. I would definitely recommend this hotel for either a wedding or a stay

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for saying that you would recommend us to others. It is so important to know that all the staffs hard work has been appreciated.

"Me and emma wedding "

5
spunkyjack, Wakefield, United Kingdom 31/05/2016

Me and emma had our wedding reception here it was amazing everything was perfect couldnt ask for anything better really friendly staff the room was very clean and the food is even better highly recommended for a weekend away or for your wedding you will not be disappointed ??????????

"Daughters wedding"

5
User 30/05/2016

Very good hotel nice and clean very friendly staff made my daughter's wedding very special from her getting married to the sit down day do to the disco at night the breakfast was brilliant to would definitely return

"Our beautiful wedding venue"

5
User 30/05/2016

What an absolutely fantastic place we chose for our wedding. We had the most amazing day and this was made even more special by the hard work, dedication and total professionalism of Mel and her team. From the run up to the day until us leaving Mel was so attentive to whatever we needed. We had a couple of slight issues and Mel had them sorted in a flash, there was no way she was going to let my day be spoiled at all. The food provided for our meal was wonderful and the staff serving were so lovely and again such professionals. One of our guests had a problem with their room as once she had checked in she discovered a leak, the staff at reception could not have done more, the hotel was full as it was a busy bank holiday weekend and they had 3 weddings over the 3 days so there were no rooms to swap them to, the Reception staff rang 5 other hotels in Wakefield, which again were all full, in the end they gave a full refund and booked and paid for my friend a taxi home. We could not have asked for more. All in all Mel, Richard and all the staff at Hotel St Pierre are some of the best I have encountered. Would highly recommend xxx

"Celebrated our friends 30th Anniversary"

5
gillyg2211, Kingswinford, United Kingdom 26/05/2016

Stayed here in September 2015 for our friends daughters Wedding so decided to stay again for our surprise trip for our friends 30th Wedding Anniversary. What can I say Mel was there & remembered us from September ( it's the Brummy accents) room was brilliant, had a good night's sleep & next morning a great breakfast. Thanks again & will someone GI e Mel a Blue Peter Badge. Lol

"Good place to stay"

5
User 23/05/2016

I stayed at the Best western Hotel St Pierre last week just one night but I have to say all the staff couldn't do enough to me feel welcome, the food was very good, nice room and the breakfast was also excellent, Great place I will be staying again in the near future.

"Wedding reception wonderful"

5
webb_j7, Barnsley, United Kingdom 22/05/2016

Just attended a lovely wedding, and stayed overnight. Mel couldn't do enough for us and we felt very comfortable in the hotel St Pierre. Wedding reception room was set out beautifully, service was efficient, food was good, disco enjoyed by all as was evening buffet. Room was very comfortable and breakfast good too. It was a very special day and would highly recommend as a venue. Steve and Jane.

"One night stay"

4
User 20/05/2016

Stayed one night and was very pleased with the receptionist who was very helpful. The room was clean and tidy with good facilities, all was in good condition. Bathroom was clean and tidy with decent shower.

"Wedding"

5
Jayne P, Wakefield, United Kingdom 18/05/2016

My daughter had her reception for her wedding here. May 7 th . Many of the guests stayed overnight. The rooms are clean and comfortable.The reception itself was marvellous .The staff were helpful . We couldn't have asked for a nicer wedding organiser (Mel ). All in all the day was helped to be memorable by the lovely people at this hotel . Thank you .

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
We do pride ourselves on our service, but it is always nice to hear that Mel and the team went that extra mile to make the big day so memorable. I will be sure to pass on your thanks.

"Awful food and service in restaurant "

2
User 18/05/2016

Myself and colleagues stayed at the hotel on the 17th to 18th of May, we were very disappointed with the evening meal as one starter was burned and cold like it had just been microwaved. The actual rooms I couldn't fault they were clean and comfy, for the breakfast we were very disappointed as the tables were all dirty and we had to get glasses for juice ourselves as there was none on the table, as for the breakfast staff they were rude and unhelpful I was disappointed with the selection and nothing was being filled back up, we noticed a few other customers were highly disappointed too in the service. Over all the staff at reception were fantastic but as for the restaurant, I would not recommend to anyone.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to point out the issues with your stay. We always appreciate comments (good or bad) so that we can constantly improve our service. I am sorry to hear that there was issues with the bar meals you ordered in the restaurant. I have spoke with our head chef and can assure you that none of our meal are microwaved, but apologise for them not being to your liking. As for breakfast, I am very disappointed to hear that you found our staff rude as we had received an excellent comment and tip from another guest for the same morning. I understand that virtually all of our guests came down for breakfast in the first half hour of service so things did get a little crazy. Please contact myself or my deputy (Richard) directly if you wish to stay with us again, so that we can give you breakfast free of charge, and show you how our service is normally handled.

"Absolutely Perfect"

5
User 16/05/2016

My wedding at this hotel surpassed anything I could have ever wished for! My guests stayed for 2 nights as I did with my partner and children. We stayed in room 408 it was beautiful and the room was perfect, it was spotless and lovely and bright, as was the view from the window of the fields which is also beautiful. We also had guests within rooms on the second and first floor and everyone commented on how nice their stay has been. I really cannot express my gratitude towards the staff enough in the hosting of our perfect wedding day, the attention to detail and organisation of the wedding planner Melanie was fabulous, ensuring everything ran smoothly and beautifully. As a location being close to the park it is very picturesque, and peaceful, the wedding menu was gorgeous and everyone was very pleased with the service we received, which was both pleasant and dilligent, nobody was seated with empty plates or glasses as they were promptly removed and refilled. Guests commented on how nice the morning breakfast was downstairs in the form of a buffet, and we took advantage of a lovely breakfast in bed, which was really lovely and well presented, this hotel is amazing and I will be recommending a visit from all of my friends and we will also be returning for our anniversary, thank you so much to all of the team for making our special day the one of my most beautiful memories, which I will never forget, absolutely perfect

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
First of all let me add to your congratulations for your special day. It is always nice to hear that Mel and the team did everything possible to make you big day with us so memorable.

"Nice location, good food and clean rooms. Good for family and business."

4
Michael C, County Durham, United Kingdom 12/05/2016

Hotel slightly dated but clean and presentable. Plenty of parking. Had steak in the bar and it was very nice. Breakfast also well cooked and spot on. Free wifi everywhere as a guest. Excellent value for money in my opinion. Didnt have time as with work but looks like a nice dam and lake t walk around. Very busy... Located only around 7 min from M1 so also good for travellers and nice and quiet for Leeds. Recommended.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. I am very pleased that you enjoyed your stay, and we look forward to seeing you again on your next visit.

"Avoid floor 4"

3
dle401, Lytham St Anne's, United Kingdom 12/05/2016

We found the staff helpful and welcoming, and the meal we had in the bar, for 7 people, was excellent and the staff had gone out of their way to set the table for 7. However on arrival our rooms weren't ready and we were moved to different rooms on floor four. The lift did not go that far!- and we had to climb a number of stairs to reach our room. That would have been fine if I was not disabled! The room was uncomfortably hot as it was up in the roof space and had a velux window that did not open- and the fan provided made far too much noise to leave on for too long. We hoped that it would cool down as the evening wore on, but unfortunately it didn't and with hindsight we should have refused to accept the room but we were staying overnight to attend a funeral and decided as we were only staying one night we'd put up with it! I did mention the problem on leaving and was informed that yes it was warm up there! Too true! I would have no hesitation in booking into the hotel again but I would not accept any rooms on that floor.

"Good Value & Friendly staff"

4
Gary_Gray2014, Grays Thurrock, United Kingdom 10/05/2016

Really helpful staff and good value for money. The rooms are a little tired and could do with a refresh and the breakfast/dining room could do with being air conditioned as it can get a little warm. Some noise experienced from guests returning to their rooms after a wedding reception. Recommend a walk around Newmillerdam and a stop at the tea room located in the old boat house (all within 10 mins walk from hotel).

"Comfy hotel"

4
Marcia1505, Leeds, United Kingdom 09/05/2016

Stayed here at the weekend for one night great location, value for money the room was very clean and comfortable with plenty of tea, coffee and milk also biscuits. All the staff were friendly and polite There were 2 functions on at the same time and it seemed the bar staff and other staff were all efficient and worked hard to ensure all guests had an enjoyable time.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to let us know that you had an enjoyable stay with us. We look forward to seeing you again.

"In urgent need of modernisation!"

2
User 02/05/2016

The hotel is very dated and really needs bringing into the 21st century. We booked the suite with Spa bath. Was very disappointed with the standard of this room. Our booking, on a Sunday (24th of May), included evening meal and breakfast. Evening meal could be had off the bar menu, or from the a la carte restaurant. Despite speaking to the hotel on 2 occasions prior to arrival, about the evening meal, we weren't advised that the restaurant actually closes at 1530 on a Sunday. The bar menu was better than expected though to be fair, and the bar staff were very helpful and friendly. The cooked breakfast, the next morning, was absolutely dreadful. Thrown on a plate and barely edible. We won't be stopping here again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am so sorry to hear that your stay with us at the hotel did not meet your expectations. Thank you for taking the time to point these issues out to us so we can address them. I hope that you will come back to us again so that you can receive the service which you should. If you have time could you please contact my deputy (Richard) to let us know which date you stayed with us so we can investigate your issues with breakfast. Your review states that you stayed with us on Sunday 24th May. Should this actually be Sunday 24th April, or Sunday 24th May last year? Richard can either be contacted on 01924 255 596, or emailed at dgm@hotelstpierre.co.uk.

"Good value hotel"

4
browndogGateshead, Gateshead 27/04/2016

Good value hotel in a small village but with good road links. The hotel looked a bit dated but the rooms were clean and tidy and of a reasonable size with a good size bath and plenty of hot water. Staff at the hotel were all very friendly and helpful and also good at their jobs.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am so glad that you enjoyed your stay with us, and we look forward to seeing you again on your next visit.

"Wedding Reception"

5
User 25/04/2016

Myself and my husband held our wedding reception at St Pierre after getting married in Las Vegas. Melanie Hall the wedding coordinator was amazing. No job was too big or small for her and she made sure the whole night ran smoothly. The buffet food was lovely and was arranged superbly. The DJ Richard was great as were the bar staff and waitresses. In all, a fantastic evening party, I would highly recommend the hotel

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is always so nice to hear from our guests when they have had a great time here with us. I will be sure to pass on your comments to Mel and all the team.

"A very enjoyable stay"

4
mikecraw36, Windsor, United Kingdom 25/04/2016

I stayed at the Hotel St Pierre last Wednesday night as I was on business in Yorkshire. My stay was very enjoyable. The staff were very friendly and my room was very was very clean and spacious . As I was on business I was able to make use of the free WIFI. The breakfast was also excellent! I shall be definitely be using the hotel again when I am in Yorkshire on business.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for taking the time to let us know your stay with us was enjoyable. We look forward to seeing you next time.

"Great little hotel"

4
Maxim123153, Nuneaton, United Kingdom 23/04/2016

We had a one night stay - good sized double room and very quiet. Breakfast very goo. Evening meal had pretensions to be fine dining which it was not, but meal perfectly OK Free WiFi was very good and plenty of electrical sockets in the room for charging devices. Recommended - we would stay here again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know about your stay with us, and we look forward to seeing you in the future.

"Wedding"

5
User 21/04/2016

Only just getting to write this after having such a busy time after my wedding, me and my husband got married here on the 12th March and could not of asked for anywhere better Melanie is such a inspiration to this place and she made our day so special, I lost my dad in January and she made it feel like he was there with me, this lady needs credit to have had to put up with me and my family for two nights, I just want to thank her so much and that thank all the other staff for been fantastic aswell, would definitely recommend this hotel for a wedding.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for taking the time to write this review. My heartfelt condolences for your dad. It is so nice to hear that Melanie and the team went above and beyond the call of duty to make your special day so memorable.

"Renewal of wedding vows"

5
vicky m, Barnsley, United Kingdom 18/04/2016

We renewed our wedding vows on the 9th April 2016 and celebrated our special day here. Melanie went above and beyond for us to make our day perfect, the staff was friendly& polite the food amazing. The whole day perfect we've had nothing but compliments and praise from family and friend who attended. we spent the night in the honeymoon suite with the four poster bed finished off our night. Next morning greeted and had a wonderful cooked breakfast. thank you to all the staff for making our day amazing and one we will remember of quiet some time xx

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you so much for taking the time to review your time with us. It is so nice to hear that Mel and the team did everything they could to make your day with us so special. Congratulations from myself and everyone at the hotel.

"Friendly staff & great breakfast"

4
Tidy1, Manchester, United Kingdom 15/04/2016

Stayed here for leisure a few year's back but stayed for business this time. All the staff are friendly and the bar area is spacious and pleasantly furnished. A craft beer would be a good addition. Breakfast was good quality and well presented. Unfortunately, it finished me off! Would stay here for business or leisure again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Very happy to hear that you enjoyed your stay with us. We are currently reviewing drinks served on the bar, so may have something you enjoy on your next visit.

"Comfortable pleasant hotel"

4
Kurnalpi, Nottingham, United Kingdom 08/04/2016

Stayed one night on a visit to the Elsecar museum. Good location, easy free parking, pleasant staff. Did not try the restaurant but menu looked fine. Rooom reasonable size. Bathroom good with very hot water. kettle and 4 teabags with proper china mugs. Free WiFi appreciated.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to comment on your stay with us. I am very happy to hear that you were happy with the service received.

"Wedding day"

5
Emma W, Leeds, United Kingdom 07/04/2016

We recently had our wedding a this hotel. We stayed for the total of 3 nights. The rooms are clean, spacious and comfortable. We stayed in the honeymoon suite for two of these nights which had a whirlpool bath and the room was very large. We also had breakfast including which had a great choice and was very tasty. The hotel is lovely, very clean, comfortable and all members of staff were great and very helpful. Our wedding day would not have gone better. Everything went as planned with the help from Melanie and the staff. Even as they were setting up, we were kept informed to check that everything was ok for us. The rooms looked amazing both for the day and night do. The wedding breakfast was beautiful. We both really loved the day and would highly recommend. Every person who attended the wedding said how much they enjoyed it and that it had such a friendly atmosphere. It is a great place to stay and a great place to hold a celebration.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
To the new Emma & Joshua Walker First of all, let me take this opportunity to congratulate you both on your special day. It is fantastic to hear that we could do our part to make your weekend so memorable. We always pride ourselves on our service, but it is still nice to hear this from our guests.

"Function"

5
User 06/04/2016

I attended a function last weekend on 2nd April. I found the service to be excellent and more than helpful. The staff were really kind, courteous and more than happy to help. The room was pristine, comfy and relaxing. The food was divine and the presentation of said food was lovely to see. I would definitely stay again at the hotel st Pierre and would recommend it to my family and friends who may be looking for a place to stay or hold an event

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you had such a good stay with us. I am sure the chefs and staff will be very happy to hear the complements received.

"Indian night"

5
Tracy G, Barnsley, United Kingdom 05/04/2016

The Indian night was excellent. Food was tasty with plenty of choice. The atmosphere was very good. Staff very friendly and efficient. Exceptional value for money. We did the package, meal overnight stay with breakfast. The room was lovely and breakfast was too. We will definitely go again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to review your time with us. The Indian Night is always very popular, but it is always nice to hear how much it has been enjoyed.

"Fantastic time, lovely food with great service!"

5
eeyore261, Wakefield, United Kingdom 05/04/2016

I attended a wedding last weekend at Hotel St. Pierre. I found the hotel and food to be of a very high standard, with excellent service from polite and friendly staff. We also now have some beautiful memories to treasure. Thank you everyone at Hotel St. Pierre!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for your review. I will be sure to pass on your great comments to all of the staff.

"Average"

3
Emma L, Wirral 04/04/2016

The overall venue was average, having booked this for a family party it was OK. Unfortunately there were a few issues with communications at the beginning but overall it was OK. The rooms were clean but a little dated and unfortunately one of our guest did not have a good experience, with a lot of noise. The staff were polite and helpful and Grace (the duty manager) was very attentive. The breakfast the following day, again was average with a little confusion about the service, and bringing of tea/coffee and toast. Overall, as said it was average, didn't think it had any atmosphere but met the needs of the evening. Not somewhere I would be stopping again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to write this review. I an very disappointed to hear that your stay with us was only average. We take great pride in our service, so I can assure you that the issues raised will be looked into. On the subject of Communication I have personally looked through our emails and can see that all emails have been responded to, so am unsure what has caused the issues. If you would like to use us again please either contact myself, or my deputy (Richard) who will make sure all your needs and requirements are met.

"Daughters wedding"

5
User 29/03/2016

My daughter got married at this hotel on January 16th 2016 and we booked in on the Friday before the wedding. The rooms were very comfortable and the beds were big and comfy it was like a home from home. The wedding was amazing, the team did us proud, went off without a hitch. The food decor everything was amazing. Would definitely recommend to everyone. A fabulous weekend x

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that you had such a great time with us. We pride ourselves on the quality of service we provide, but it is always nice to hear when it is appreciated by our guests.

"My daughters wedding"

4
amandahorner52, Leeds, United Kingdom 27/03/2016

My daughter had her wedding here 26 March we stayed the night before and the staff could not do enough for us . On the morning Mel was fantastic ironing out any problems quickly and we had a fantastic day the bar staff were great in particular Aaron who served us until the wee small hours . Thanks Mel and all the staff we would recommend you to anyone

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am so please to hear that you all had such a fantastic weekend. I shall be sure to pass on your comments to Mel, Aaron and the rest of the team.

"Fantastic wedding venue "

5
User 27/03/2016

5 ? 19th March 2016 Just had our fantastic wedding here!!! From the very first time we met with Melanie the wedding coordinator to discuss our requirements right through to end of stay as the new Mr & Mrs, we couldn't fault the service or the staff. Melanie was always there for us to help us throughout, leading us up to our big day and throughout making it special for us both. She along with Ben & all the other staff at the hotel were very friendly and couldn't do enough for us. Our stay started on the afternoon before the big day and they made us feel very special from moment we stepped into the hotel. The whole wedding package was A 5* experience and would definitely recommend having your wedding at this hotel!!!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write this review. I am so happy to hear that we could help to make your big day so special. Congratulations from myself and all the team.

"Wedding x "

5
User 22/03/2016

Me and my partner had our wedding here in the 5th of march... our wedding co - ordinator mel couldn't do enough for us and the whole staff were welcoming and friendly.... we had a fantastic day and would recommend their venue to everyone....most of my family stayed in the hotel as they don't live in the area and they all commented what a lovely hotel it was and the breakfast was yummy to cure those wedding hangovers xx

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Firstly, let me congratulate you again on you wedding day. I will be sure to pass on your comments to Mel and the team. It is always nice to hear that we have been able to make your special day so memorable.

"Good place to base yourself"

4
NoLeakHere, Selsey, United Kingdom 22/03/2016

The St Pierre is a typical Best Western hotel, nothing special but well priced and with the basic necessities of life. We stayed for two nights over the weekend and saw the hotel at its busiest due to a wedding and a couple of evening parties on the Saturday evening. On arrival the reception was fine. Very efficient and were pointed towards our room on the top floor. No offer to assist with luggage or take us to the room. There is a lift to all floors. The room was a decent size with a view over the field at the rear of the hotel. We had eaten before arrival so didn't try the restaurant that evening. The toiletries were nothing special. Came in push down dispensers and looked posh but suspect they were fairly cheap. The TV was flat screen on the wall and was adequate. I found the queen size bed a little hard but my wife found it fine. Tea and coffee was provided but was a little sparse and we had to request further sachets which were supplied without fuss. On Saturday morning we had breakfast at the hotel. This was very good and was cooked on demand whilst we ate the usual cereals. The muesli was very sweet and not particularly tasty, as were the cornflakes on the following morning which makes me think these were cheap. The breakfast on Sunday was a much poorer affair. I think this was due to the number of people who were staying in the hotel and this resulted in buffet cooked food rather than fresh and too few serving staff to cope with taking drink and toast orders. As the hotel was busy we didn't stay for evening meal so only used the restaurant for the breakfast meals. We did use the hotel bar and found the prices to be reasonable. Choice of lager is limited and none of my tipples were sold. Also, the service in the bar was very slow on the Saturday lunchtime, not due to demand but due to lack of staff. The St Pierre has a decent car park but it does fill up when there is a do on and it can be difficult to find a parking spot when an event is on. Overall, the hotel is reasonably priced, and offers the basic essentials for a short stay. I wouldn't want to stay longer than a couple of nights.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to comment on your experiences during your stay with us. I will be sure to review the areas mentioned to constantly improve the level of service provided.

"One night business stay with African guests"

5
Alison C, Leek, United Kingdom 22/03/2016

Excellent hotel, clean all round , friendly & helpful staff + excellent food. Only criticism was the food was very slow arriving & the 'authorisation' system for payment during the stay was not adequately explained to my guests.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
We are constantly reviewing our training and procedures with our team, so your comments are greatly appreciated so that we can improve the quality of stay and service to our guests.

"We found all staff very very helpful cheerful a real pleasure to be honest the breakfast was great as was our room"

5
jackiehawley47, Lake District, United Kingdom 19/03/2016

Cant find any faults at all and coming from me that is a compliment all the staff were so polite so helpful we loved the breakfast the room was perfect. The only problem we had was we only booked for one night cant wait to go back we will be recommending St Pierre to all our friends. Don't know who trains the staff but please keep up the good work don't let it get like a lot of hotels not bothered attitude Well done everyone Jackie Hawley

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write a review Jackie. We pride ourselves on our service, but it is always nice to hear that it has been appreciated by our guests. I will be sure to pass your comments on to all the team.

"I am a regular visitor because the staff couldn't,t be more helpful."

5
Paul B, Birmingham, United Kingdom 17/03/2016

The hotel is very convenient close to Wakefield, just a short way from the M1 and set in a rural setting on the edge of New Millar dam country park. The rooms are comfortable and very spacious. The hotel is small enough to be personal and the staff are excellent, nothing is too much trouble. Both the restaurant and bar offer good food to suit everyone whether you want to be formal or relaxed.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for taking the time to comment on your stay with us. We look forward to seeing you on your next visit.

"Two night stay"

5
Denised207, Newcastle upon Tyne, England, United Kingdom 14/03/2016

Stayed in this hotel for two nights from Friday till Sunday, we were upgraded to the executive suite the room was lovely very spacious, with two sofas in, it was very clean. The staff were very helpful and friendly, the food was lovely. Would stay at this hotel again.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is great to hear that you would consider staying with us again when you are next in the area. We take great pride in the service we provide, but it is always nice to hear that this was achieved.

"Coates & Smith Wedding "

5
User 13/03/2016

Stayed Friday till Sunday for the wedding, and what a great weekend it was, hotel was lovely, great food! Staff perfect always there if you needed anything, room was comfortable and plenty of room, couldn't say a bad thing about it, and will definitely be returning and highly recommend

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for letting us know that your stay was enjoyable and helped to make the couples wedding day so special.

"Very good quality "

5
User 11/03/2016

Stayed here for a week on business. Very comfortable hotel and excellent value. Room was very spacious and bed extremely comfortable. Food at hotel was good quality and nice varied selection. The main good point was the staff, they were all extremely friendly and helpful, and really made the stay pleasant, nothing seemed too much of a problem for them. They are all a credit to the hotel. Would defiantly stay here again and recommend this hotel to others. 10/10

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
It is always fantastic to hear that the team contributed so much to making your stay with us pleasurable. We pride ourselves on the individual personality of the hotel, but it is always nice to hear that this has been achieved with such great success.

"Excellent service"

5
Olivia F, London, United Kingdom 10/03/2016

I stayed in four poster bedroom and it was lovely. Very clean room with fantastic mattress, fast internet and excellent food. They had no problem with my gluten and dairy allergy, staff was very helpful and friendly.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to review your stay with us. I am very happy to hear that you enjoyed your stay, and that you were well looked after by the staff.

"Great Hotel but not central"

4
Karen t, Doncaster, United Kingdom 08/03/2016

I stayed overnight for work, and this was a lovely hotel, and allocated me an upgraded room on arrival. Good lounge menu, or restaurant if wanted. Clean hotel, friendly Reception and waiting staff. Would stay again but note it is further out than described. Lovely country park nearby if weather permits.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
I am very happy to hear that you enjoyed your stay with us. Newmillerdam is a beautiful place to walk if you join us again when the weather improves. We are only 3.5 miles from the city centre, but as this is one of the main routes into the city the traffic can be quite demanding.

"Superb 70th birthday celebration!"

5
Wanda M, Chef-Boutonne, France 06/03/2016

This was our second "big birthday" celebration at this hotel and yet again the staff made it a memorable occasion. We live in France so I had made all the arrangements by phone and email. Grace and Mel were professional and efficient as always - advised which rooms would be most suitable for our 2 day event. ( I was so impressed that Mel had remembered us from 4 years ago!!) Afternoon tea for 60 on Saturday, complete with DJ Roman, was perfect for our guests aged from 2 to 94. A family Sunday lunch for 20 in a private room was delicious and again was made very special by the attentiveness and professionalism of the staff who had transferred the decorations from the previous day to make this a very special, intimate occasion. We really cannot praise the staff at this hotel too much - bar staff, waiters/waitresses, reception - all are to be highly commended for the service they give. A huge thank you to all concerned. We shall certainly return!

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Hello Wanda. Thank you for taking the time to write such a glowing review of your time with us. It is always nice to hear when we have managed to exceed your expectations, and we look forward to helping you arrange your next event.

"Sawbridge Wedding"

5
Clare S, Barnsley, United Kingdom 03/03/2016

Fantastic Hotel, amazing staff! We had our wedding there last saturday ( 27/02/16) it was out of this world! The Wedding Co-ordinator, Mel was fantastic and so professional. She gave great advice, was warm and welcoming (like the other staff) and gave 100%. The Wedding Breakfast was lovely, the whole service was excellent and the evening buffet was great. We stayed overnight in a standard room that I hoped they would upgrade -as we had the Winter package they said it was an extra £99 but in all fairness the room was nice. We went to the Damn for our photos and had one hour to spare afterwards to enjoy before the wedding breakfast. The DJ at evening buffett was a lovely bloke, a right laugh! There is plenty of room to dance and the table decorations were gorgeous. We got married at Royston Church therefore didnt have our ceremony there but both function rooms are lovely. Overall I would recommend the hotel for a wedding.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Firstly, on behalf of all the team I would like to congratulate Paul and yourself on your big day. It is always so pleasing to that we were able to make your big day so memorable. I will be sure to pass on to Mel and the rest of the staff that you both had such a great time.

"Great place for a small wedding!"

4
User 24/02/2016

A lovely little hotel with a nice array of rooms for a civil ceremony. Good food and service, good bedrooms and cost. All in all a nice, small, clean and tidy little place. Not the height of luxury but nonetheless well worth the price and certainly nothing to complain about.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to give us such a complementary review. We are a small family owned business who prides ourselves on our service and amenities, but it is always nice to hear that it is appreciated by our guests.

"Nice hotel"

4
jackiSunderland, sunderland 22/02/2016

Have stayed here many times before, although quite a while ago. Disappointed that evening meal has changed from a 3 course table d'hote menu to an allowance. Food was very good though. Breakfast was lovely but a little disorganised, long wait for food to be replenished. Room very nice, but bed not comfortable.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking the time to review your stay with us. We are constantly changing and reviewing the menus to meet the expectations of our guests, but I am sorry that the new restaurant menu did not meet yours. Thank you for also raising the issue of breakfast. We appreciate all feedback so that all areas of service can be reviewed and refined.

"Can't praise the hotel highly enough!"

5
Bamalam88, Sheffield, United Kingdom 21/02/2016

We stayed for a birthday and weren't disappointed. We found staff were excellent, they couldn't do enough for you. The room was lovely, spotless and had everything you'd need. After reading some reviews saying the hotel needed updating we weren't sure what to expect, but we found it to be a classic hotel look, nothing felt dated to us. The bed was very comfortable and the breakfast was delicious. Worth paying the little extra to have it delivered to your room too. The hotel has a relaxing ambiance, very quiet considering the busy road it's on. We had a room at the back facing a banking, not a problem for us as we weren't particularly bothered about the view. If we're going to be super picky, there's only English breakfast tea on the tea tray, but that's just my partners personal preference! The coffee was good quality. The two pubs just round the corner were very busy when we called in, but it was Friday evening. Some great real ales to try. All in all we were so happy with our stay that we're planning our next visit already! We had a brilliant experience.

"Excellent facilities"

5
Christopher C, Selby, United Kingdom 20/02/2016

This beautiful hotel with ample parking. Great function rooms. Warm and welcoming staff. Close to the country park and the lake with fantastic walks. Best Western are always a good standard. And this is a great example of the chain. I will be back when in the area.

"Valentine's Meal and Overnight Stay"

5
Jo-Joxwakey, Wakefield, United Kingdom 17/02/2016

We booked the Valentine meal and overnight stay, and was not disappointed. Very nice room, clean, cosy, spacious, and comfy, modern and our room was very quiet as was situated at back of the hotel. All the staff were extremely friendly and made us feel very welcome for the whole of our stay. The evening meal was beautifully cooked and the presentation was lovely. Breakfast was gorgeous. We thoroughly enjoyed our stay which made our 25th anniversary of being together a memorable one.

"A good location for exploring South Yorkshire"

4
Michael G, Manchester, United Kingdom 14/02/2016

The St Pierre is located on the edge of Newmillerdam, close to Wakefield. There are walks nearby in the woods and around the lake from which the name comes. Other attractions nearby include the Barbara Hepworth Gallery and the Yorkshire Sculpture Park. The staff are very friendly and the rooms are well appointed and comfortable.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Thank you for taking time out to write a review of your stay. I will be sure to pass on your comments to the team.

"Faultless !"

5
iangoulding1966, Barnsley, United Kingdom 13/02/2016

Absolutely brilliant . Had our wedding here and it was faultless . Melanie and all the team were exceptional and nothing was too much trouble . The room we used for the main ceremony and then the reception was set out beautifully , the buffet was delicious , and we had loads of amazing comments from our guests who all enjoyed themselves. The room we stayed in overnight was clean , spacious , lovely en-suite , with a roomy four poster bed , fabulous , and the breakfast was delicious . We cannot fault our experience at St. Pierre and would do it all again , no problem. Many thanks to all the staff for making our day and stay such a special experience .

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Hello there Ian. I am so happy to hear that we could make yours and Bevs special day as perfect and memorable as it was. We pride ourselves on the level of service we give, but it is always nice to hear how much you enjoyed your day with us. I will be sure to pass on your comments to Mel and the team.

"Family wedding"

4
JohnScarr70, Pontefract, United Kingdom 10/02/2016

I have not set foot in this place since it was the Bevely Hills Motel, some years back. This time out its the venue for a family wedding, with a civil ceremony performed at the hotel itself. The building is not luxurious and the age of its construction is apparent. Fortunately its an era I'm fond of. Bar area was comfortable, with plenty of seating, parking adequate, even when full of a gaggle of guests.

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Many thanks for taking the time to write this review. It certainly is many years since the Beverley Hills Motel, and hope things have changed since then. It is always good to receive feedback from our customers, and just to let you know we are currently in the process of redecoration and refurbishing areas of the hotel.

"business stay"

2
Becky R, windsor, United Kingdom 08/02/2016

excellent food, staff extremely polite and helpful. Very pleasant stay. hotel a little dated but quality of service outweighs any lack of modern touch. would recommend and would stay again, excellent value for money

Sarah_Bolson, General Manager at BEST WESTERN Hotel St Pierre, responded to this review
Great to read your review, and to see that you enjoyed your stay with us. With the score only being 2* we were a little worried that something may not have been to your liking, but after reading the review I can only guess that there was an error on the scoring. If there was any problems with your stay please contact my deputy (Richard) at dgm@hotelstpierre.co.uk who will be more than happy to discuss this with you.