Hellaby Hall Hotel, BW Signature Collection

Stayed here a couple of times recently and both times a really bad experience, from rude staff at reception, being made to wait 20 minutes to check in and I'm the only customer checking in, service in the bar from staff with really bad attitude, asked for the tv to be put on in the bar area and told it doesn't work, food in the restaurant average and overpriced. The Hotel is in need of a overhaul, felt like a Nursing Home

Cancelled my membership here after almost a year. The positives: Staff are friendly and nice, some good classes, good opening hours Negatives: The lockers, changing rooms, pool etc are grim. Not very well cleaned, lockers hanging off, no keys to use the locker. Pool is very cold - even in summer. In winter, it is unbearably cold Swimming lessons have began which take up a large access to the pool and changing rooms. Quite a small gym and high priced considering competition around with similar priced membership. Blue mats around edge of pool stink Have to write in writing to say you want to cancel - if you do not do this, you owe £49.99 when cancelling.

From the exterior Hellaby Hall is beautiful but beneath the veneer, its actually a really disappointing place to stay. From an over officious team that won't allow anyone to check in until 3pm, even at 2.58pm! The room was poorly ventilated & way too warm, even when the heating was off & the windows open. The breakfast was luke warm, the coffee selection was dreadful too. That's why I title my review as I do....sorry.

Not sure what previous reviews have experienced with low ratings however our stay was fab. Booked a spa overnight - facilities great, room clean and spacious, evening meal was delicious. Treatment in spa (we have facials) were lovely. The relaxations rooms were fab. Points we would make - we come as a party of four for the movie night special - our rooms were corridors apart when we had requested them together. Breakfast was cold even in the servers (beans were hot haha) other than that no fault. Few little things on arrival but reception sorted asap. There was also a wedding on and this did not impact at our stay at all.

We've stayed at Hellaby Hall three times in the past six months and, in our opinion, it offers amazing value for money. The beds are very comfortable, the showers are great, and having free access to the swimming pool, jet pool and sauna is one of the main reasons we keep coming back. There are just two things we think could be improved. The televisions in the rooms are starting to feel a little dated, and the Wi-Fi can be quite weak when staying on the second floor. Overall, Hellaby Hall offers excellent value for money and we've really enjoyed each of our stays.

Stayed here as close to Yorkshire wildlife park, in a family room (2 adults/3 kids). The room was spacious but very tired looking, poor standard of housekeeping. Dirty carpets, sticky surfaces and very dusty skirting boards/radiators. Beds were comfortable but the sofa bed was like a thing of torture. Pool was great but just a heads up no shallow end so little ones are unable to stand up, my tall 9 year old could just about keep his chin out of the water on his tip toes. Room service so slow and then they forgot the drinks. My husband could not fit under the shower it came up to his chest only, great if you are a hobbit 😂. Overall its okay and did for the 1 night, but I wouldn't stay again.

Ideally suited us. Well located for our family. Peaceful setting in pleasant grounds (with rabbits!). The room was clean, quiet and comfortable. Great shower. All the facilities we needed. Refreshing freedom from “hotel art” and cardboard standup ads etc. Two armchairs. Window that opened for fresh air (thank goodness not aircon or recycled air). Didn't really care about dated window frames. Fan available. Good value deal. Good simple plain food. All staff friendly and professional. Decent value with our deal. Above all blissful Fretwell spa for massage, great pool etc and friendliest Aqua class I've ever been to. Downside: got lost a few times. Like being in a maze.

Arrived late and in the dark so took a little a while to get our bearings. Car park leaves a short walk to reception. Nice and clean as you walk in. Explained we'd been in a Premier Inn the last few nights, to which we were told the rooms are just like that here....was surprised by this. Got into the room. Very dusty. The chair was so dirty we told our daughter not to sit in it. Black arms! Bathroom was recently upgraded but the extractor fan was thick with dust. Beds weren't great and collapsed at the sides. Pool was open till 10pm and was lovely and warm! A real plus for this site.

I would avoid this place if possible. We had blood on the toilet seat in our en suite when we arrived. The hotel is tired and grimy. Loads of mould in the shower. Most staff were bored and disinterested, one downright rude.

We booked hellaby hall back in October 2024, and yesterday we got married there and it was amazing! Everything went to plan, the food was incredible, all the staff members went above and beyond for us both, we want to say a massive thankyou to Emma, Jodie and Leanne who helped us plan our wedding from the start, no questions were silly or stupid and communication was fantastic, we highly recommend this venue to anyone we had an amazing day, thankyou so much hellaby hall hotel and Emma, Jodie and Leanne Love Mr & Mrs Harrison x

We attended Hellaby Hall Hotel for a wake and, despite the sad occasion, couldn't have asked for a better venue. The room was lovely, the staff were kind and attentive throughout and the food provided was delicious. Everything was handled with care and professionalism, making a difficult day that little bit easier. Thank you to everyone involved.

Unfortunately, our stay at Hellaby Hall Hotel was very disappointing. The room was uncomfortably cold throughout the evening. We turned the radiator on expecting it to warm up, but it made little difference. A hotel shouldn't have to rely on the weather outside to keep guests comfortable – there should always be the option of adequate heating or cooling. After using the bathroom, we also discovered there was only one bath towel provided for two guests. By that point we were already wet, so there wasn't much point contacting reception and we ended up having to share a towel. The following morning we found that the kettle wasn't working, meaning we couldn't even make a hot drink before leaving. What disappointed us most was the response after raising these issues. Rather than acknowledging that these are basic standards guests should expect, the hotel suggested we should have reported everything during our stay. While I understand that some issues can be resolved if reported immediately, discovering a missing towel after you've got out of the bath or a kettle that doesn't work when you're checking out the following morning doesn't leave much opportunity for the hotel to put things right. Overall, the hotel has potential, but greater attention to housekeeping, room maintenance and customer service is needed. Sadly, based on this experience, I wouldn't choose to stay here again.

Lovely hotel. Great service all round and very attentive to needs. Lovely pool. Special shout out to Hermione in the restaurant, so friendly and nothing was too much trouble. Wonderful food. Thank you again

Decided on a quick night away, seemed a reasonable price for an executive room. The room was only set up for 1 person, dialled reception, no response. Easily sorted later in person, and towels were in our room on return but no extra toiletries nor bathrobes. There was a wedding ceremony later on, in the function room, however the queue at the bar for hotel guests was ridiculously long as it was being used by the wedding guests. we thought it would be quicker to go to the restaurant order drinks and a meal than join the queue which was reaching through an adjoins room. We were wrong! Our meal arrived before our drinks!! It turned quite basil Fawlty ish with us seeing an ice bucket with prosecco placed on an empty table and 5 mins later brought to us….. we hadn't ordered Prosecco! Hard not to be peed off with the tardiness of service but fully realised it was due to wedding guests not staying in their room. Obviously not enough staff on which spoilt a lovely day and is a management issue.

Had a lovely experience here with my family, and it was all thanks to Clare, the restaurant manager. She provided amazing service and went above and beyond to make our visit enjoyable. The restaurant seemed to be understaffed, but Clare handled everything so professionally and still made our experience feel relaxed and welcoming. Her effort and dedication really stood out, and she is a real credit to the team!

Lovely hotel in beautiful surrounding good food in a relaxing restaurant. Staff are lovely very professional & so friendly. Special mention to Clare & Isabelle in the restaurant & Rachel on reception

Myself and my wife having recently retired have been travelling around the Yorkshire area looking for day trips and get away experiences, We live in Gainsborough and wanted to stay for the evening near our daughter in the Wickersley area. The hotel itself is seemingly the only one of a reasonable standard in Rotherham. The building is superb and of historic significance. Our first impression of the place was great particularly the impressive drive to the car park. In reception we were met by a polite young lady who was very accommodating however oddly we did notice an obvious musty bodily odour emanating from the reception area. This is off putting in every way in a hospitality environment. We went into the restaurant for half seven and the staff were lovely, Claire in particular could not do enough to make our experience as pleasant as possible, but appeared to be riding solo. The food was of a decent standard overall.

Absolutely beautiful location. All staff was very friendly. This is the second time I have stayed here and used the hotel, spa and restaurant. Very clean and relaxing environment from the spa to rooms. Clare from the restaurant was very accommodating from the moment I arrived from changeing my room procecco to rose, to giving a beautiful very friendly place to eat and relax Will definitely returning again

Hellaby Hall is great place to stay. We usually stay in a Premier Inn and the room was bigger (we had an Exec super king), the bed was just as comfortable, the room was quiet and dark, the view was out onto a grassy area full of rabbits (which we enjoyed spotting). The reception, restaurant and old part of the house & gardens felt a bit special and we took a morning walk around the grounds. It is in the middle of an industrial estate but it doesn't feel like that when you're staying there! The pool was just the right temperature (and I am very sensitive to the cold), and the changing rooms were clean, we got given towels and the staff were very friendly. Breakfast was hot and cold buffet, comparable with Premier Inn which we rate. Sausages were particularly yummy! The only thing missing was a coffee machine to do different types of coffee & hot choc, but they had jugs of coffee & hot water. The best bit was that kids stay free so we only paid £87 for a night including breakfast. This was cheaper than Premier Inns in the area. So excellent value for money.

Lovely płace to stop, quiet, staff most helpful and friendly. Premises immaculately clean. So central for Both M1 and M18. Used the Bodyscene Gym, masses of equipment, lovely large swimming pool, again cleanliness was of the highest standard, staff equal friendly. World recommended without hesitation. Simon Carter

Went to this restaurant a couple of years back and thought it was amazing food, and this has gone down hill massively, from home cooked chips to frozen oven chips, steak not cooked to perfection and tiny bit of rocket for 32.00, chicken rubbery, no taste in the pasta and more taste and value in kids fish and chips, would not be going there again. Definitely not worth the money at all!

Hellaby hall is an excellent location just off the M18 with a large free car park for guests. We had booked an early check in, arriving just before 1pm & only had to wait a minutes until our room was available. Lovely friendly welcome from the lady on reception (unfortunately didn't manage to get her name) who gave a great first impression. On an exceedingly hot day sadly our room had no aircon (not available here it seems) but a fan in there was a help & was hardly ever off during our stay. Very good room indeed, large with decent sized ensuite. Bed was extremely comfortable & really liked the fact there were other pillow options available to gusts. The ones in the room were too firm for my taste but I asked for the feather ones & these were delivered promptly to our room & really added to the comfort. The daily replenishment of things was also a nice touch. We made full use of the excellent pool during our stay. This has undergone a major overhaul since our first visit to Hellaby Hall quite a few years ago. The pool is large, with ample room for serious swimming whilst those who potter more or with children also have space to enjoy things without getting in the way. Liked the steam room & jacuzzi, though the jacuzzi didn't seem to bubble for long before it went off automatically. Some corrosion on the steam room metal work. The changing rooms are large but a bit tired & would benefit from additional private changing rooms - with bigger ones for families perhaps & a spinner for costumes would be helpful. The pool is an excellent bonus for guests & the fact it can be used be free is a real plus at this hotel. We have recently stayed in hotels where there has been a charge to use the pool. At one it is £10 pp per visit - very expensive to say the least. It was only the fact we were signed up to this group that it was complimentary. Well done to Hellaby Hall for offering this free to your guests. We had booked to eat at the in-house Carnally Restaurant on our first night & asked for a window table ahead of our stay. Lovely view over the gardens. My husband asked for halloumi fries from the sides menu as a starter & I opted for the prawn skewers. Mine arrived quite promptly but after waiting several minutes we had to ask about the halloumi, seems as it was classed as a side it was going to arrive with our mains! Credit to the lovely young waitress who sorted things out. We both had the ribeye steak for main and this was very tasty. Cracking 'proper' chips & loved the portobello mushroom stiffed with cherry vine tomatoes. The waitress had to go in search of the accompanying peppercorn sauce but not much of a problem. The bar has a small 0% alcohol offering ( 1 lager, 1 cider & 1 gin), though this was welcome to us both as non-drinkers it would be nice to see this extended in the future if possible to give a broader offering to guests. When we came to pay for our meal we found a £4 charge for another sauce - this was for a tiny little dish of tomato sauce I asked for, which this price seemed excessive for. We queried it with staff & it was quickly removed from the bill, we appreciated the prompt response from them. Our breakfast experience was very good overall. Decent selection for full English & loved the tinned tomatoes! We asked for poached eggs & these were pretty good. Fruit, pastries, cereals etc on offer plus bagels & crumpets. A little more choice for continental might be nice to extend the guest offering. The only thing we weren't keen on was not being given much of a table choice when we arrived at the dining room - we were specifically asked to "sit at a table for 2", when personally we'd have liked a window table (set for 4). We noted that there was actually a single guest at one of the window tables already another couple were invited to "sit where you like" by a different member of staff. Again they opted for a window table. Had the dining room been very busy or with lots of groups I could perhaps have understood being asked to stick to a 2 person table, but in a very quiet breakfast service it was a bit disappointing, particularly when others were able to do so depending on which staff member greeted them. Overall a very pleasant, relaxing stay & we we would definitely stay at Hellaby Hall again & recommend it when visiting South Yorkshire.

The room was not clean and we had to ask for it to be cleaned. There were cobwebs visible and live bugs in the bathroom. The room needed to be cleaned but we had to ask for it to be done and undertaken to a decent standard. The food was extremely disappointing -terrible ,in fact. The curry was inedible! As for the Caesar salad,it seemed old,soggy and tired.So called barbecue chicken wings appeared to be wings with a watery,spicy sauce just poured over them. Considering that this is a four star hotel,we expected a much better standard but were bitterly disappointed.

A lovely hotel in a beautiful setting. Clean, comfortable, with friendly, helpful staff. The Food is excellent, but we thought the drinks are a bit expensive. Facilities are great; do try out the pool and jacuzzi

Lovely Hotel and a nice room and bathroom. Macey served us in the restaurant and was quite delightful and Alex was incredibly kind to give us a table by the window. Breakfast was very nice. Only realise when we checked out that there was a fan in the cupboard, as it was very hot it would've been nice to have been told on arrival.Bedding is average and it would be lovely to have the option of having a feather pillow.

Went for our friends and neighbours wedding and it was fantastic! The food was amazing, the staff were so obliging and the bed in the room was by far the comfiest we've ever slept in. Would highly recommend this hotel 😍

A nice looking hotel. Seems to be well used for proms and weddings. Nice large car park with EV charging. We unfortunately stayed during a very hot period of weather. Rooms 28 & 30 were incredibly hot, made sleep horrendous. No aircon it seems at this hotel. They need to add this its not good enough for an apparent 4 star hotel. We also felt rooms felt a little tired and a bit dirty, cobwebs and dust etc. nice swimming pool and shower facilities, hot tub sauna steam room. Pool about 1.2 meter depth all the way. Would we stay again? Possibly with aircon added though!

Came with a large group of colleagues, check in was very slow, no prep for such a large group who would be arriving together and only one member of staff to check us all in. Dinner was marred by exceptionally long waiting time, due to lack of staff, other diners left, everyone was complaining, staff were rude at times. Not worth it, go elsewhere.

Excellent value, friendly, helpful staff

Bodyscene Health & Leisure Club was great, very nice staff and an excellent setup. Top notch sauna, just the job after a busy day.

My review is about Bodyscene not hotel. I have been a member for many years. Last year I was about to leave due to the state of the gym Recently things have improved beyond expectations and I think this is due to Lee coming back as manager . He works tirelessly to ensure the gym is in a state members expect . Members now feel it's their club and an enjoyable experience

Lovely hotel and facilities. Staff were friendly. The only thing that spoilt it for us was kids racing up and down the corridors late after a wedding, kicking on our door which was upsetting and spoilt our anniversary a little. : ( Special thank you to Heather from Bodyscene for her upbeat personality on Sunday morning classes for Body conditioning and Zumba, which were both amazing and didn't leave us feeling upset.

Where to start receptionist very unfriendly and dismissive when asked about facilities, pool had no heating, when enquired about apparently the heating was broke and they were waiting for a part 🤔, but this problem seems to have been on going judging by other reviews, bar food prices as advertised on website were no longer available, (false advertising) but we're now inline with the restaurant prices, the corridors and rooms look a bit grubby and could do with a deep clean and a new lick of paint, been to best westerns before but won't be returning here

I originally booked for a Valentines break 2 nights bed and breakfast in the Fretwell suite. (14/2-16/2) three days before Valentine's I got a call to cancel my booking. Bearing in mind we had booked time off work…child care etc. The reason being “the plumbing in the suites wasn't working” so a hotel wouldn't get a plumbing issue fixed in three days when they have bookings? If my plumbing wasn't working I'd be on to it the same day. Add on the week before you normally get an E-Mail asking if you want champagne…chocolates and evening meal added on for extras…didn't get one. And it's our most local hotel in which we have stayed a few times so know the protocol. No alternative hotel was offered or another room in the hotel. I checked on the Best Western website whilst on the phone and also on booking.com and there WERE rooms available…so why wasn't I wanted there? I know someone who works in a hotel and the oldest excuse in the book for cancelling is that exact excuse when they have sold the room for more. I was given another “like for like” booking but when I checked it was just in a normal room…rang them back and was given another. Checked the e-mail again and it wasn't “like for like” again. E-mailed best western and surprise surprise Hellaby Hall got in touch with a “like for like” same room same board basis but for May 15th not exactly the Valentines break we expected. On arrival at check in there were dirty used plates and glasses outside the room door. The book in the room wasn't up to date with information regarding bar meal times so we ended up ordering a Chinese to be delivered from our local Chinese take away. Ran out of toilet roll in the room and asked at reception twice to no avail so we used the tissues. Not enough staff at breakfast even though it was quiet we had to ask for our hot drinks twice and had to tell staff there were no beans or eggs left and it was 8:30 in the morning so had to wait. This happened both mornings. The whole place looks like it's struggling with dirty windows…it's very dusty…weeds and uneven paving on entrance. Got no apology or any extras for the inconvenience. Really disappointed, the lovely surprise Valentines break with it being cancelled 3 days before, it was too late to sort anything else out the other local hotels with pools were booked. And by the way I DID get the e-mail the week before on this May break asking if I wanted to purchase extras.

I have been a member of the gym at Hellaby Hall Hotel for many, many years and have decided to write a review after renewing my membership for another year. Bodyscene has a gym, a studio for classes and separate rooms for quiet working out and wellbeing classes (yoga, pilates etc). There is also a good size pool. Personally, I love the classes which are numerous and varied and the pool which is good for swimming and aqua classes. However, the best thing for me is the atmosphere, which Lee and his team create. Everyone is friendly, staff and members alike and it does not matter what size you are , how old you are or how fit you are, everyone is welcome and we can enjoy getting fit whilst making friends. Things do change over time but I wanted to say thank you to Lee and his team for listening to members , doing their best to arrange classes that members request and for the extras, like the Facebook videos to help you use the quiet area to best effect. I have renewed for another year and would recommend this gym any any locals looking for a gym , with varied classes with great instructors and a pool.

A fabulous day at hellaby hall, for a great spa day. Incredible price at £49, 25 minute treatment and lovely hot tub session in the spa garden. Lovely staff during the day at the hotel for our afternoon tea, lovely therapist for my facial and everyone at the leisure centre.

The Hotel has a very friendly atmosphere. Particularly worth mentioning is the Body Scene Gym and Spa. My wife and I have been members of the Gym for over 20 years and just recently the hotel has changed the staff and manager for the better. The new owners have put a lot of time and money into the hotel and Gym and now I would rate it as the best in South Yorkshire.

Well, what can we say?! We had our wedding here on 8/5/2026 after walking in 2 years ago and falling in LOVE with this venue, such a beautiful stunning place, perfect mix of history and modernization. From start to finish our wedding organising with the entire wedding team has been faultless, absolutely everything was taken care of, every query and question was taken care of and we seriously had no doubts all the way through to our wedding day, again, most of our guests stayed over and they accommodated everyone so warmly, and as for the actual wedding day it's self, again the entire team did themselves so proud! Everyone was so happy and eager to make our day unforgettable, to the front desk, to the bar staff, to the chefs and kitchen team, and of course the main wedding team, absolutely incredible! And we got so much great feedback about the unreal food! And DJ Mikey! What a legend! 🤣! Just to close our review, We want to express our ever growing gratitude and love to everyone at Hellaby, you are all incredible and do a fantastic job, catering for weddings can be a notoriously stressful job but you all smashed it out the park and then some! Rest assured we will be returning on special occasions and of course our anniversary too! Lots of love and gratitude Angelina and Daniel Hartshorn ❤️

Good customer service By Michelle

This is an excellent hotel and we thoroughly enjoyed the two nights that we stayed here, All the staff were great and the breakfasts were first class. We cannot criticise anything.

Great facilities, spa was amazing, staff so friendly and skilled- great treatments. Food good- weather was great too 😎

I've been a member of Bodyscene for over 5 years, since Lee has returned as the manager the gym is a lot cleaner, tidy and has an improved atmosphere. The changing room and shower area has seen a big improvement in the hygiene standards. Well worth a visit.

⸻ I've been a member of this gym for over a year now, and I've really noticed a big positive change recently. Since the new manager Lee returned at the beginning of April, both the gym and pool areas have improved massively. It's now a pleasure to walk in—the whole place is clean, tidy, and well-organised. The weights are always in the correct place, which makes a huge difference to the overall experience and shows real attention to detail. The manager Lee is a breath of fresh air. You can clearly see his passion for the job, and it reflects in how the facility is run day to day. He's doing a fantastic job, and it genuinely makes me happier coming here.

Attended a wedding yesterday and all I can say is wow the attention to detail was amazing staff were brilliant the wedding coordinator leanne was fantastic credit to the team.

Im not one to leave reviews but i just have to on this occasion. I have been a member of Body Scene for a number of years and, sad to say have witnessed its decline if late.HOWEVER, what a change iver the last two days, spotless showers, pool and pool area are amazingly clean. The gym, total makeover, clean, tidy and everything working as it should, so impressive. Got to give credit in particular to Lee and his team for the transformation, absolutely brilliant and a pleasure to attend here . Thanks Lee, keep it up. Dave P

Visited here for a wedding at the weekend and all I can say is wow. The attention to detail was fantastic nothing was too much trouble. Staff were polite and helpful. But a massive shout out to the lady who was running the wedding she was amazing and kept everything running nice and smooth sorry didn't get her name

We stayed on bank holiday weekend at Easter as we were visiting yorkshire wildlife park and we were very disappointed with the leisure facilities. We booked this hotel purely for the pool for our daughter, we wanted to arrive on the Sunday and have the afternoon in the pool then an evening meal before our trip the next morning. On arrival we got no information on facilities breakfast times etc.. when we got to the pool again the staff which we were told was a cleaner covering didn't give any info about needing a pound for the lockers or opening times or anything. The pool was the coldest pool I have ever been in and I have visited lots of hotels. I could only cope for 5 mins my daughter lasted a bit longer but we watched many come and go. You have nowhere to sit around the pool and the Jacuzzi wasn't on at all due to no staff I think, I still didn't get an answer. It was a total waste of time going to use the pool as it was unbearable to be honest. I chatted to a few leisure club members who said they have raised this many times and not been listened too at all which is disappointing. The room was basic but ok and clean but the breakfast was not good either again we wanted a good breakfast for the day trip ahead but it was cold and not a lot of choice at all, I had to wait 10 mins for beans to be done so the rest of my food was really cold by then. The pastry selection and fruit etc.. was terrible and cold coffee I heard a few people complaining about this. Overall disappointing for a little family trip away and I would not return. It's a shame as it looks great and the grounds are fab.

Stayed at this hotel the past few nights with my mum and dad. I am going to be scoring it 4 out of 5 here on Tripadvisor 👍 Below I will list the positives and the negatives: Positives: *Room was nice size for the 3 of us. *Room cleaning and restocking good 👍 *Car parking has lots of space, we were never at risk of not getting a space. *Gym was spacious, one of the biggest hotel gyms I have seen, lots of machines available. *Nice size pool and changing rooms. *Sauna and steam room open every day with no faults/closures. *Staff members we came across were always polite and professional. Negatives: *The handrail near the gym entrance door was wobbly, as it is something that is meant to assist people with their mobility, ideally this should be fixed. *The pool was quite cold and the air temperature in the pool's changing rooms was quite cold. I know that this would save money and energy, but whilst it was OK for us, it might be uncomfortable for families with young kids. *A poster in the room informed us that we should be able to access BT Sport on the room's TV, we were not able to access BT Sport, we asked the receptionist for assistance but the receptionist didn't know how to help us access BT Sport. *When we wanted to check out, there was no one staffing reception, so dad had to go ask a staff member from the restaurant to come help us check out. These negatives are why I am marking this establishment 4 out of 5.🙏

Went here for our special day on Sunday. Everything ran smoothly, nothing was too much trouble. Thank you for helping, bring together our special day. A special thanks to Tom M and Cassie.

Booked the Girls Night in weekend 21st March. No complaints about the spa or the food, just the room. It's such a grand place and unsure if it's going through a period of upgrade but the state of the windows was disgusting. 1 window wouldn't open, the other I thought was going fall out. The mould and rot in the frame was awful. The carpet was firmly and stained.

Had a very nice meal down in the restaurant, just wish portions were bigger, but thats just my opinion, Service was outstanding, special shoutout to the blonde lady, i believe her name was Ebbonie, she made it that extra special, catered to us exceptionally well, made us feel comfortable and was just amazing start to finish, there was also a young lad too who was great, well done Hellaby Hall, loads better from my last visit last summer, definitely reccomend.

Down hill from the 1st check in at reception. Arrived and gave the receptionist my details, she handed me the paperwork, I looked at the room which was the one I booked, but asked if I had been upgraded the reply to my question was I've got the room I booked. I then had to advise the receptionist of my BW Diamond status, to which I got a blank expression, and they proceed to see if there was any upgrades available. On getting to the room I noticed there was only towels for one person, this was mentioned when I left the hotel later that evening, they informed they would get some additional sent to the room, 2 hours later when I returned nothing had been sent to the room I had to chase reception, they then arrived 10 mins later. I also used the spa which again was poor standards, receptionist rude, asked about lockers do they have tokens etc.. to be informed we are cashless, the men's was padlocks ONLY (no mention of this on website) I asked if they had lone ones for hotel guests, told NO take your clothes pool side or leave at reception. Very poor customer service skills. Facilities in the pool, sauna and steam as expected hot. Jacuzzi & pool absolutely freezing cold, I could not get into either. Hotel was booked because it was a signature bw hotel with spa. This did not tick any of these boxes and someone at BW needs to take a look into this hotel as it will cause damage to the Brand if they don't take things like this seriously. Would not recommend this hotel at all to anyone.

I booked an important family event at Hellaby Hall. On booking I was pleased they had an Event Coordinator and felt she liaised with me very efficiently, prior to the event. Sadly on the day, things were far from efficient. There was no one senior coordinating the arrangements and no one I could refer to when it became obvious the pre-arranged plan was not being carried out. I feel upset and disappointed after paying good money and am surprised the manager hasn't felt it necessary to personally offer apologies! Through my (long!) lifetime Hellaby Hall always had such a good reputation and is a lovely venue to hold an event but now seems it's time to start raising your game …….

I'm not sure I would Come again. The hotel did not talk to the spa so we were not given times for our treatments that we were happy with. The leisure amenities are old and need updating. Robes are very small and do not cater for all. We were called to vacate the room even when we had a late check out, disturbing us. Things were missing from the girls night in package. Key cards stopped working and I was charged an additional £60 with no notice which I had to request a refund. This took time and spoilt the night which was supposed to be about relaxation, they were calling me to sort this after 10 at night which is simply not acceptable when trying to enjoy out time.. I was never told why the charge of £60 happened and apparently no one could work out what it was for or why reception had charged me for nothing. Communication is appalling and customer service poor. The pool is freezing as is the ‘hot tub' the people who worked at the spa were the only people who actually were competent at their jobs. Total farce.

Not a very good experience booked for valentines night through booking .com wasnt emailed or anything about havong a function on in the evening tried to book on arrival for food but was booked up ended up travelling in uber to a local pub .went into pool water was freezing and so was the jaccuzi had literally 5 mins there had to get out to cold

Visited for a spa day for a friends birthday treat, would absolutely not recommend! Firstly, please do not go unless you are an extra small size they provide a `standard' robe which in my opinion was extra small, numerous guests were complaining throughout. You are not being inclusive at all! When asked if they do larger sizes we were told point blank no and that was the end of conversation. Secondly, the pool area and changing rooms are in absolute desperate need of refurbishment very underwhelming, we could not use the pool or the whirlpool as it was beyond freezing! Who wants to go on a spa day and go into a freezing cold pool, we asked about this to a member of staff who told us that they weren't turning it up and the whirlpool/jacuzzi was meant to be cold, this is a load of rubbish. To get warm we used the sauna which was ok. Thirdly, we had treatments which were nice but did feel slightly rushed and felt like they just slapped loads of different products on, maybe focus on providing a great experience rather than slapping as many products on as quickly as possible. We did use the relaxation room, which was nice and the hot tub was nice, although could have been warmer. Fourthly, we had a afternoon tea which again was underwhelming and absolutely not what is advertised, the lady taking our drinks order was chaotic, got our order totally wrong and when we explained this she accused us of ordering the wrong drinks.. untill she looked at her order pad and realised infact she had messed it up. What I will say is she was absolutely run off her feet with very little support, considering there was numerous functions on, other staff Members just didn't seem bothered. A couple of the spa staff were in my opinion quite rude about guests which I overheard, a member of staff laughing at a guest and calling them names. I would absolutely not recommend this terrible 'spa' and will not be returning, in my opinion as we were unable to use the facilities we should get a refund! A strongly worded email will also be coming your way. PLEASE AVOID and go elsewhere

I booked a spa day and treatments for two for my mum's birthday, and unfortunately it was a huge disappointment from start to finish. On arrival, there was hardly any signage directing us to the spa. Once inside, things felt chaotic and disorganised. There were only two staff members trying to manage a large number of guests, and no one seemed clear on what they were doing. We were told to change into robes and meet back outside, but when we returned, no one was there, we had to wait around again. The changing rooms were run down, with only two private cubicles. When we were finally shown to the “spa” area, it was incredibly underwhelming. The relaxation rooms were already full, despite more guests arriving, and the overall environment felt grubby, with marked carpets and walls. It didn't feel relaxing at all. if anything, it was stressful and embarrassing given it was meant to be a birthday treat. Afternoon tea was average and nothing like the advertised photos. Despite ordering drinks early, ours arrived last. The air conditioning was rattling loudly throughout, which completely ruined any sense of relaxation. The treatment itself was fine, but after my body scrub I was sent to shower, only to find there was no soap available. Basic checks like that should be standard. Guests in the relaxation room were openly complaining about incorrect food orders, poor timing and general disorganisation. It was clear we weren't the only ones unhappy. The hot tub experience was also disappointing, we had to walk outside in the rain to reach it, leaving wet towels and robes on the side, and the water felt cold. The pool and jacuzzi were freezing as well. The whole day felt poorly planned and oversold. It seemed like too many bookings had been taken without the staff or facilities to manage them properly. One staff member, Seely, was understanding and helpful, as was a lady in a chequered blazer who checked on guests but the manager was noticeably absent after briefly appearing behind the desk. Even after I raised concerns, no apology was offered. I left feeling stressed, deflated and genuinely embarrassed that this was my mum's birthday gift. If this spa wants to succeed, it needs serious restructuring and better management. As it stands, I would not recommend it.

Flickering lights, really weak internet connection to tv in room, broken remote. No hot water comes out the tap in bath, basin taps really hard to turn full of limescale and squirt all over. No curtains so the room remains light where the blinds dont fit appropriately. Landing lights shine through gap under hotel room door. Cobwebs. Stains on radiators in bathroom that look really unpleasant. Not a great experiance. Wont be going back

Christmas dinner. Awful. £90 each. !!!! Dont waste your money. Food was very basic and more like carehome food. Small portions. Processed style turkey. No roasties. Someone sat at our table. No apology from management. Very very poor.

Shocking offering to say it is advertised as a 4* Hotel and Gym. New owners and all the staff have changed in the last few months. Pool is dirty and in need of a refurbishment. The gym again is dated and not fit for purpose.

After helpfully allowing us to re-schedule our booking due to extenuating circunstances, things went downhill. I alerted the hotel on booking that i have food allergies; we booked the girls night in package and were very disappointed, it included a memory stick of very dated fims, a small bag of popcorn each, 2 chocolates each (not allergy friendly) and half a bottle of rose wine each. The room was poorly lit and had cobwebs behind the tv and on the ceiling, the shower had to be run for nearly 10 mins to obtain hot water. The communicatiin between the hotel and spa was poor re: meals/ kitchen closure and treatment times. After assurung me i could have a certain meal i ended up eating half a rosti that contained parmesan so was up half the night with stomach ache. On top of this we could hear the music from a christmas function in the main hotel til nearly 1am and were woken by drunken patrons leaving the hotel. Despite prior notice of my allergies the breakfast choice was poor and if i hadn't taken almond milk with me i couldn't have had any cereal. The hot tub we were assigned only had 3 working sections so we had to keep swapping over, overall it was a really poor experience.

Visited Hellaby Hall for their Christmas Party nights as we did last year and decided to stay the night. Checkin desk i stepped up to the reception where a gentleman sat with his head sown shuffling paperwork and arranging breakfast seating, didnt look up give eye contact or even day hello. A friendly young lady then came out and dealt with my check in. TIP: First rule of front desk always greet your customers with eye contact and smile 😃 Room was comfortable and spacious executive room no issues with the room and good value. Christmas Party night, seemed very chaotic behind the bar and bar service was slow. Food was delicious and a very tasty 3 courses. Breakfast servixe could only be described as chaotic. Reserved a table for 6 people at 9.45 to be told there was no tables available and we were placed in a table in the bar outside where we ate breakfast on our knees. This being when the breakfast actually arrived hot plates sat empty, tables not cleared and general chaos. Felt sorry for the poor staff waiting who were doing there best. Operationally this needs to be looked at, So above all will return again for the christmas party nights in 2026 and hopefully see a change in service standards.

This is not The Hilton…but you are not paying those prices. We spent a pleasant evening in this quiet hotel. I used the pool, sauna and jacuzzi. All very nicely ce and at the end of a Sunday very clean and tidy changing rooms Our room was spacious clean and well appointed. One problem,my side of the bed had a broken spring. I have reported it to housekeeping and they were lovely. It's reported. Not just here but to the hotel itself…much note useful I feel Breakfast was plated as they were quiet and a full English has huge 2 of everything…lovely I'd definitely go again if in the area

I was here for a staff Christmas party and I dont know where to start. The rooms are terrible...majorly in need of a refurbished. Get ready for a time machine as your going back to the 80s. Not only was it in need of a refurbished the rooms and whole establishment is just dirty. Hairs on bed sheets, hairs in bathroom, glasses and cutlery dirty. Reception staff or night porter no where to be seen when you need them at night. I happened to accidentally allow my phone to tou h my room key hence needing to get active again. Went to reception to find two people waiting....one yelling "does anyone work here". You ring the hotel and you get through to the reception desk thats not manned and then ring 0 on the phone they have on the desk only to get the reception desk again. Basically you have to go find staff!! The gym...dont bother equipment is so old and again DIRTY. If you have a choice about staying here or your car...choose the car.

We stayed here for a works Christmas party which was good, the company generously paid for the entire evening including drinks, bed and breakfast. Breakfast was more than chaotic, cold food and drinks, no plates not enough tables available for the number of guests, we had to sit at a coffee table and have breakfast on our lap as only those who had reserved a table were allowed to be seated comfortably, it's appalling that the reception staff didnt tell us this on arrival, no mention was made if breakfast having to be booked. It's a shame that Hellaby Hall didn't value the guests on such an extensive booking, maybe they are not looking for repeat business of this kind.

Our weekend was quite a let down. My mum booked this as a little getaway for us as we hadn't seen each other for a few months due to uni etc. She booked treatments for us, a nice twin room, and we were to have a 3 course meal both nights and breakfast both mornings we were staying. She booked me a 50 minute facial, a 25 minute back massage, and a 25 minute pedicure. She booked herself a 25 minute facial, a 50 minute full body massage, and a 25 minute pedicure. Both pedicures looked like they were done by a child (we can't wait to get home and remove it). No base coat was applied so my mum will have purple stained nails to deal with till they grow out. Both therapists told us that they were not trained to do pedicure but due to staff shortages they had no choice! We did find out later that both therapists are fully trained in everything supposedly. My pedicure was nice the day it was done but the day after it was ruined by going in the hottub. With my mum's full body massage, she said it was the worst she has ever had. She asked several times for the pressure to be increased as it was little more than a gentle stroke but this request was ignored. Hands, shoulders, chest and feet were all not touched (hardly a full body!) We are not entirely convinced she was trained in massage either. My mum did enjoy her facial treatment which is a sort of bonus. My mum kindly treated me to a 50 minute facial. She was told over the phone, during booking, that we couldn't book the LED facial as there was a slight issue with it but could offer a 50 minute hands on facial instead. She was charged for a 50 minute facial so we expected to receive this. When it came to my facial, I ended up receiving a 25 minute treatment. My therapist mentioned the fact that she forgot her lunch and supposedly had a random evening booking which was making her stay late so she wasnt happy and hadnt had a second break. I feel like my treatment was definitely rushed so she could have another break ESPECIALLY as the cloths to take products off my face were freezing cold. I am quite disgusted by this as I feel like I was an afterthought. Upon arrival, none of the staff had any idea about which treatment we were supposed to be having. They kept running to and from reception checking with us about the treatments we were having and what we had paid for and kept asking us throughout the treatments what we were meant to be having and what was next. This delayed us both by about 20 minutes yet somehow we still finished on time (myself being finished 10 minutes after my mum). Unfortunately, due to them being fully booked for the weekend they were unable to correct either pedicure so we will have to rectify these abominations at home ourselves once our weekend is over. In short the entire experience was an extremely huge disappointment. However, I have to say that Vanessa was exceptionally professional, listened and tried to resolve the situation despite there being no manager available to speak to us and no availability to resolve the pedicure issues. I would like to point out that on the Friday night we had an amazing server. He was exceptional despite the two massive parties in the restaurant and elsewhere. He definitely deserves praise. He was excellent under clear pressure without showing any signs of shaking. We believe his name was Ashton. Saturday nights meal was underwhelming. The gentleman who was hosting was completely unaware of which package we were on (told us we were on the 2 course meal package despite us being on the 3 course package), service was slow and there was a long wait after we finished before we could get anyones attention to get the bill. This is very strange as Friday night was exceptionally busy yet we had excellent service yet Saturday night we were the first table in there and there were 8 tables in the restaurant and the service was a lot slower. Being disabled, my mum was a little disappointed that there was only a shower over the bath which is difficult for her to get in and out but she decided that with a rubber bathmat she could probably manage so this was requested at 2pm. Unfortunately 'due to staff shortages and an event' this was not delivered till 20.10 on the Saturday night (after our meal) so she was unable to shower till late on the saturday night. On saturday evening, we booked our sunday morning breakfast for 8am (they began at 7:30am). We turned up in the restaurant where it had been the previous day and there was nobody in there apart from the christmas fair stall sellers setting up their tables. We were not told about this when we booked breakfast. We went through the restaurant and were sat in the drawing room. We were seated and found none of the yoghurts to be out, the hot food was freezing cold, and we found out from another guest that we had to order toast (we noted everyone else got asked apart from us). My mum also had a half used napkin on her table setting. The coffee was stale on both mornings and the sugar bowls and the salt and pepper grinders were either empty or missing. The breakfasts were extremely poor. This was supposed to be a relaxing weekend away but has fallen short in far too many ways. We wanted to go to the christmas market at 11am but decided to leave early as it just wasn't worth hanging about and just wanted to get home.

We had our vow renewal here in October I absolutely cannot fault the hotel and staff From the start when we booked at beginning of the year the wedding coordinators were amazing always on hand answering any questions and issues I had they made it so easy to talk to as I didn't have a clue with what I was doing. I had several meetings with them and to many to mention emails and it was never to much they always put me at ease and pointed me in the right direction We also attended there wedding faulted which I highly recommend we met our magician there who was amazing (the travis carter close up magic ) I booked the girls night in package for me and my bridesmaids the night before the renewal this was amazing from the spa hot tub and treatment and the evening meal was amazing my only little thing about that was the wait time between ordering and the food arriving was an hour but it was amazing food. We spent the night in the barn which is a lovely big room with chocolates n fizz and films On the morning of the wedding we used the barn to get ready hair and makeup we had 21 people in at some time in the room and we still had space to move around Only gripe I have about the morning is the breakfast we chose to do our own set up tables and flowers and we had to be up early for hair and makeup but breakfast wasn't served until 8 Sunday times at which time we started hair and makeup an earlier breakfast time would have been better we were offered continental to the room but the girls wanted full English Master of ceremonies (manager) was amazing on the day she kept me calm and I highly recommend there use The staff ensure all guests are in place to move bridal party around so not to be seen The wedding ceremony room is lovely and spacious and bright after new decor The staff were amazing nothing was to much We had canapés which were plentiful and absolutely amazing all our guests commented on how nice they were and different it was a hot selection and it remained hot while they walked around handing it out. Which brings me to the main wedding breakfast meal It was the best meal anyone could have asked for the portions were huge and well presented and served well nothing was to much as we had allergies and dietary requirements as young children who needed that bit extra needs I can't not mention the bridal suit it was huge beautiful and a wonderful end to a beautiful day From start to finish I couldn't say anything bad about the day it went with any issues the staff everyone of them were attentive From the reception staff to waitresses waiters bar staff even the night porter and especially the coordinators and master of ceremonies I couldn't have asked anymore from them If anybody is thinking of having a wedding there do it you will not regret it Thankyou to all involved in our day you made it so special Mr & Mrs Shepherd

We booked here as we were attending a wedding evening do. It was a long trip for us so was looking forward to using the facilities before the evening reception. Initial check with was good. The lady who served us said she was fairly new but so helpful and friendly. When we got to the room what we found was an old extremely dated room. It was poor at best. The curtain ties were barely hanging on for dear life. Bathroom was dated. Shower rattled and sounded like it was going to blow up. More of a dribble and a small shower head and horrible shower curtain it wasn't exactly relaxing. In addition three rail was loose if getting out of a bath that is an.accident waiting to happen. We had one towel so I went to ask at reception for another. I didn't exactly think it was an unreasonable request when there was two guests but you'd think I asked the woman who dealt with me to jump off a bridge. Said they were extremely busy so it might be a few extra minutes before the Duty manager could bring it up. So problem I said. While I was there I asked if we needed those towels to use the pool or if they had them there. No towels at the pool I was told take the one(s)! From the room. One hour late now towels so I popped down again to ask. The lady who dealt with us on arrival saw me and was beyond apologetic. Such a shame we'd missed out an hour of using e waiting for a towel..then said they have towels at the pool. Anyway bless her she had the towels delivered to us within ten minutes. Finally headed to the pool for a quick dip. Pool, changing rooms sauna all good. And there was towels! Attending the evening do the room seemed standard for this kind of event and our friends had had it decorated beautifully. Bar service was slow and I asked for a bottle of water didn't even have any. Buffet food was a mixed bag. Chicken strips really nice. Nice pizza but overcooked, dough balls rock solid and sandwiches which you can't really get wrong can you. Breakfast was similar. Certainly reheated sausages (and we were first in at 730) but a good selection. They couldn't even set the toast machine up properly there was no tray to catch the toast even the guy behind me questioned that and eventually sorted. Three staff members stood talking. One working looking miserable. Restaurant furniture mismatched and dated. My chairs arm was wobbly and close to being fully broken . Again in desperate need of an upgrade. In the morning before breakfast there was a chap setting up another wedding and we heard him go to reception and ask for all the glasses to be washed as they were dirty with marks and bits on them. We also used the toilets before heading off on our long journey home and they were messy and clearly had not Been cleaned from the night before. Outside the grounds are stunning especially in autumn colours and bright blue sky. I just hope our friends were happy with the service they recieved. For the £120 including breakfast I can't complain too much but this definitely needs work. We've stayed at much better. Staff don't seem happy (apart from our check in lady she was lovely, the other one not so much) maybe the place has sucked the life out of them all just like the place. It needs investment - quickly!

where do I start? Hellaby hall ruined the memory of our wedding. From getting our ceremony music completely wrong, to rude staff, being unorganised, refusing to let guests check in at contracted time, not labelling food leading to guests having to take pie roulette. their food hygiene rating of 1 and not stocking beer on tap, as well as extortionate prices for the bottled alternative. very disappointing how they handled my complaint, brushed it off and tried to push blame on us. unprofessional to say the least. avoid at all costs.

If this review were based on the food alone, it would be a solid five stars, the dishes were exceptional. Unfortunately, the overall experience was let down by slow and inconsistent service. We had three different waiters serving our table, which made things feel disorganised. It would make more sense for one waiter to manage a set of tables to ensure smoother service. The restaurant wasn't particularly busy, yet it took over an hour just to receive and eat our starters, and there were only two of us dining. We had ordered a side portion of vegetables to share with our main meals, but when our mains arrived, we had to ask for more cutlery and remind the waiter about the vegetables. Halfway through the meal, the waiter mentioned they were “on the way,” but they didn't arrive until the end of our meal. I declined them as we had finished and asked for this this to be removed from the bill, yet this item still appeared on the bill when it arrived. As for the accommodation, the rooms are dated and in need of refurbishment as well as parts of the hotel. The radiator made a loud whistling noise, and the pipework was quite noisy, thankfully, I had earplugs. Several light bulbs and the extractor fan weren't working, which I reported to reception on arrival, but nothing was fixed during our stay. The twin bed quilts were very thin, and the carpets throughout the hotel were threadbare or even torn in places. Wallpaper in places was coming away from walls and hair/fluff attached to above the bed lightshade. Overall, the hotel feels mismatched and tired. It's unclear what atmosphere or image they're trying to create, but it could benefit from some consistency and attention to detail.

Thoroughly enjoyed our one night's stay. Room was very nice, spotless and everything we needed. Great value for money. Evening meal in the restaurant, chose the fine dining menu and the food was delicious. Breakfast was so good too, lots of choices so set us up for the day. Looked after perfectly and efficiently by Tom and all the Team. Everyone was so friendly and went out of their way to ensure a perfect stay. Thanks so much to everyone at Hellaby.

Visited with my parents - we were attending an assembly very close by at East Pennine Assembly Hall. We booked a family room which was on the ground floor which was helpful. There was a wedding being held but this was in a separate part of the complex. Room had everything in it that we needed. Two double beds, a small wardrobe, desk with TV over it. Tea / coffee making facilities and a table and armchair. Bathroom had a large shower - very clean and small toiletries as complimentary. We didn't eat in the restaurant but did have a buffet breakfast. Food was nice but they had run out of fruit salad ( this was at 8.45am) and breakfast was served until 10am. Not a huge amount of choice with cold breakfast options. Coffee / tea was available upon request. We did ask for a refill but it never came. There should be a dress code as some of the bridal party appeared very scantily clad for breakfast which woke us all up… not appropriate at all.

My room smelt of cigarettes. When I asked to be moved I was told by the duty manager (Tom) that he can spray it with air freshener or I need to pay extra £14.50 to move to a different room ( not smelly room). I paid the extra charge for a non smelly room but it is not what I expect from best western hotels. Lesson learned if you don't fancy a cigarette smell -just pay extra!

I had an absolutely outstanding experience at Hellaby. The service was exceptional, the food was lovely, and the venue was beautiful. The staff went above and beyond to ensure everything was perfect. They accommodated all my requests, including creating a special sign for my daughter's 21st birthday. I am so glad I chose Hellaby! I would definitely use their services again—1000%! They paid great attention to detail and showed dedication throughout the planning process. They kept me updated about the food arrangements, and the staff was fantastic. There is nothing I can fault about the service we received. I am truly grateful that Hellaby helped create wonderful memories for my daughter. A massive thank you to each and every one of the staff involved; your hard work did not go unnoticed. Anyone considering a venue should definitely choose Hellaby—you will not be disappointed! Thank you all x

We went to a wedding, I booked months in advance, the room was very disappointing with stains on the carpet, furniture chipped and damaged, the only decent room was the bathroom . Even the shirting boards had paint chipped off . It needed a total make over . Wouldn't return.. even though my husband spoke with receptionist she told us there was only 3 family rooms in the entire hotel so wasn't even given another option. If it wasn't for attending a wedding we would have asked for our money back and left . Very disappointed on all accounts.The room wasn't even cleaned to a standard.

The leisure centre on site is excellent. Staff are friendly, helpful and go the extra mile. The pool was tranquil, the changing rooms clean and the jacuzzi was lovely. We thoroughly enjoyed relaxing in the pool. However, the hotel itself was disappointing. Our room felt like it was decorated in the late 1980s, the furniture and bed disappointing and I was really let down by it. We paid £270 for our 2 night stay for our family. We booked through booking.com and believed that included breakfast. When we got there we were told it didn't and if we wanted breakfast it would cost another £110. The standard room rate through the hotel for 2 nights was only £160 so we feel that paying £100 more and no breakfast was poor form from the hotel! Would I come back...yes to the pool, no to the hotel sadly. A disappointing stay and I was ready to leave.

My husband and I booked a Romantic Couples Overnight Spa Package. The initial booking was really the only issue we had with the whole experience. It took seven phone calls to speak to someone who could actually book us in and I had to chase the spa booking and the hotel confirmation. We were then booked into the hot tub, but were not sent any timings of this so missed our slot. However, the spa staff were very understanding and apologetic and accommodated us without an issue. The spa was clean and well kept. The steam room was great and the sauna was fantastic too! We didn't realise that the spa pool wasn't actually a jacuzzi, so were a bit startled at how cool it was! It was really lovely though. Didn't use the swimming pool so can't really comment on that. It was great that we could use the leisure facilities on both the days we were there. We were booked in for a couples back massage which was amazing. Very firm pressure as requested and my husband in particular really felt the benefit. The relaxation rooms and the outdoor area was very tranquil. The hotel room was fantastic. We were greeted with a bottle of Prosecco, rose petals and chocolates on the bed in our executive king room. The room was airy and we were appreciative of the fan as it was quite a warm evening. A two course meal was included in our package which was divine. We sampled the belly pork, as well as prawn dumplings for starters and then lamb rump and ribeye steak for mains. The only criticism was the amount of time waiting between courses (almost an hour). The waitress explained that a party of nine had turned up without a booking and that had caused a delay in the kitchen. Breakfast the next morning was lovely - buffet full English. Check out wasn't until 11, so we had a lovely time sitting in the gardens with a cup of coffee soaking up the sunshine. All the staff we encountered were lovely - very warm, friendly and professional. I would definitely stay here again.

Stayed 3 nights. Absolutely amazing value per night. Got the special offer for a free child. Lovely big room and extra pull out bed was set up when we arrived. Clean, tidy and fully working order. Breakfast was superb! The bacon was delicious! Lots of great options for kids including Nutella. Water bottle was filled each day with iced water. Staff are lovely, chatty and friendly. We had bar meals every evening. Massive kids portions for the price! 5 star meals. We joined in games with other families at the bar. Everyone staying there was lovely too! We swam twice. Great pool, showers and lockers. We made the most of our stay whilst visiting family. We will be back. Highly recommend it. Thank you!

Helaby Hall is a beautiful place with stunning grounds, but sadly the experience didn't live up to expectations. First off, it's almost impossible to get through on the phone just to make a booking. When we did eventually book a spa package, it included only a half-hour hot tub slot – hardly enough to relax – and you're expected to pay extra if you want longer. The massage was advertised as 30 minutes but lasted only 20, and even then they were 10 minutes late starting. The spa is lovely but not really somewhere you could spend all day due to limits in the hot tub . On arrival, reception told us our treatment hadn't been booked at all, which caused five minutes of panic, before they eventually found it had been. We'd also reserved a dinner table in advance, but when we arrived for dinner, we were told no booking existed (though thankfully they squeezed us in). The food was good quality, though portions were on the small side, and drinks were expensive (£20 for a double gin and lemonade). We were there 2.5 hours for a three course meal as service was very slow. There is a set menu and no prices on any menus. (Our meal was included with our package which felt good value for money) Afternoon tea took half an hour to arrive, but when it did, it was lovely. Served in the drawing room - very nice room to have tea. To be fair, all the staff we dealt with were very apologetic and you could tell a lot of the issues weren't their fault. The real problem seems to be poor organisation and miscommunication across the hotel. The grounds and the hall itself are gorgeous, and we did enjoy parts of our stay, but sadly the way it's run lets it down. We witnessed t complaints from other unhappy guests during the stay. We had even considered booking our wedding here, but after this experience we're hesitant. With better organisation it could be incredible –wasted potential.

another amazing visit to hellaby with my friend. made use of the 2 nights package bed now breakfast and 3 course evening meal in the carnelly restaurant. staff were friendly and went above and beyond . special mention to Lesley at the bar who was so lovely making sure we got the sandwiches we wanted. the spa experience was something else and the kindness and expertise of the girls who delivered the massage was so professional .chloe you were superb and made so so relaxed. Valerie...front of house you did a fantastic job in relaxing everyone....nothing g was to much trouble.

Stayed here on a girls night in was well worth the money the staff are so friendly the treatments excellent and the food was exceptional would highly recommend for a relaxing break

Hellaby Hall was our first and only choice for a wedding venue. From the very start the team was amazing at communicating with us, answering any questions we had and accommodating every dietary requirement, alteration and need. Any questions we asked were answered extremely quickly and thoroughly and we were always made to feel welcome to ask more questions. Emma was very attentive and approachable. She made us feel very special with the planning process at every opportunity, ensuring we were 100% happy with the day. On the day itself, the team at Hellaby Hall expertly guided us through it. We felt at ease and that the day was moving along at our pace. Absolutely everything went perfectly, from the ceremony, food, drinks reception, changing of the room for the wedding breakfast then reception and more. We really cannot thank the whole team at Hellaby Hall enough for making the day feel effortless for us and for making us feel like royalty. The venue itself is gorgeous, especially since the function room has been redecorated. The outside grounds are also beautiful. Inside, there was more than enough space and everyone thoroughly enjoyed being on the dancefloor. Our Master of Ceremony, Michael, was truly delightful, made everything possible and kept it all organised and running smoothly. We're so grateful to him and the rest of the team at Hellaby Hall for making our dream day a reality.

I've used this hotel a lot previously. I wont stay here again. Its gone down hill in the last 6 months. The staff are all miserable and the place is tired. I am amazed best western put their name to this place. The owners and managers should be ashamed.

Went today for a spa and afternoon tea experience , wasn't disappointed the staff were lovely especially Tom who couldn't do enough for us , the food we received was very fresh and delicious the treatment from the staff in the spa was amazing , lovely massage , pool area could do with updating , but a really great day , thank you holly and hellaby hall

Having stayed once before recently at Hellaby Hall Hotel and had a lovely experience, I booked a night away for our anniversary. The room was a King Executive room which was fine. What wasn't fine was the fact that staff walked straight into our room half way through the evening when my husband had gone out to the car. Thinking it was just my husband entering the room, I was quite taken aback when I was greeted by several people standing at the open doorway, all staring at me in my underwear! ‘Oh sorry, I thought there was someone else in this room' the lad said. SURELY they're supposed to knock and not just enter??? I called reception to ask why this had happened. ‘Oh sorry about that'. The next morning when checking out I was asked by the lady on reception how our stay was. When I said it was fine apart from hotel staff (presuming they were all staff) letting themselves in and catching me in my underwear, she said ‘oh yeah, I heard about that. Sorry'. So I've probably given them something to laugh about. I'm not laughing. Not good enough Hellaby Hall.

We always have a great time when staying here , Pam at check in was so friendly and helpful from the moment we arrived until the moment we checked out , a real credit to the Hotel. We had a very pleasant room on the 1st floor , with a separate sitting area , large desk and chair , very comprehensive tea and coffee tray , large fan and very comfy beds. The shower room had very good quality toiletries , lovely large fluffy towels and a powerful shower with plenty of hot water. The bedroom and bathroom were spotlessly clean ( as was the rest of the hotel ). The grounds are beautifully kept and we enjoyed sitting with a refreshing drink on the terrace watching the rabbits playing on the lawns. The original part of the hotel is well preserved and a very interesting building to explore. The leisure Facilities are first rate with a large pool , jacuzzi , sauna and steam room - we used the pool twice during our stay and on the first visit we were the only people there ! The facilities are again very well kept and very clean. The staff here are also very friendly and helpful. We had a delicious breakfast - again watching the rabbits playing on the lawn - the food was cooked perfectly and very well presented . A large choice of hot and cold food , drinks and fruit. Again the staff were so friendly and helpful. The whole hotel exudes a relaxing , calm and friendly atmosphere , a real oasis . We have booked for next month !

Our second visit, and again, impressed! This is a great hotel and spa made all the nicer by superb customer service! Upon arrival, Danielle and her colleagues on reception were thoroughly friendly and helpful - ensuring we dined in the bar early as we were visiting Sheffield and would otherwise have missed dinner. Our room was spotless, spacious and well worth the small upgrade charge (we chose the Morrell suite with its lovely views out on to the garden). After a great night's sleep in the huge comfy bed, a delicious breakfast was followed by a trip to the spa - great steam room, sauna and swimming pool, with staff who really take 'customer service' seriously - Julia, and the charming lads in the team were just so friendly - even the cleaning staff - really took an interest and made us feel like 'regulars'. The staff in the restaurant and bar deserve a mention, too: Niomi treated us like old friends, nothing was too much trouble - as a new member of staff, only there two weeks, she certainly knows how to make people feel welcome; Jess and Jade in the Carmelly restaurant were a credit, too - warm welcomes, smiling, attentive, service... Oh, and the food was delicious - Jamie, the chef, made the most exquisite blackberry sorbet I have ever tasted - think sweet, succulent hand-picked blackberries made into a sumptuous sorbet, redolent of home made jam when you were a kid- so amazing, I promised Jamie a dreadful picture of my licking my dessert plate. My cousin and I had a little quibble about the Saturday morning breakfast (the 2 staff on duty let their colleagues down - seemingly more interested in each other than the guests - absolutely heartbreaking when everyone else there works tirelessly to provide such excellent standards of customer service) however, this was attended to immediately upon contact with the manager - I have no qualms recommending this lovely, clean, friendly hotel, and intend to stay there again, should I be in the area! Apologies to all the staff that I didn't mention by name - you were all lovely, but I lost two of my little slips of paper with your names on!!!

Can't thank all the staff enough for a brilliant wedding day. Chloe was amazing coordinating my wedding to Dave the general manager who overlook everything, the food was brilliant and we were all made to feel really welcome, I would highly recommend this hotel.

We have stayed here a few times now and i have 2 more bookings for this month and march next year. the new owner has spent a and lot of money doing the place up and i understand that it is still ongoing. The rooms are spacious ,clean and the beds very good. A big thank you to the front desk staff who are all very nice and eager to help, also a big thank you to the restaurant team who were also pleased to help and a special thanks to the lovely Wendy who always makes sure that my eggs are freshly done at breakfast. I would also like to thank all the staff who go unseen chefs, kitchen staff, cleaners ect who all make our stay memorable thank you all very much. Colin and Pauline Bland.

The hotel has improved since 2016, but still no top service. Pricing is also at the highend for delivered quality If you want free use of the Gym next door is possible. The staff and owner should do more to make the home feel stay for guests. Not value for money.

This hotel is lovely but very dated! Some of the rooms have been refurbished but others towards the end of the hotel are very very dated and shabby looking. The pillows are like concrete (take your own). I booked an executive room and was put in a standard room, I asked to be moved in which they said that the hotel was full and I was in an executive room ( totally different to my friends room who also was in an executive room) quite rudely by the receptionist! The breakfast is worth the £7.50 and has lots of choice. Some of the staff are very accommodating and polite, others ( reception) very rude!!!