Best Western Plus Toronto North York Hotel & Suites

Hi Fabian G, I want to thank you for taking the time to post your positive feedback on our TripAdvisor page, it really means a lot to us especially from international travellers such as yourself. I'm glad our hotel and friendly service of the hotel staff met your expectations. As for the room keys, I understand where you are coming from, it can get a bit frustrating although the front desk agents always advise all guests to try your best to keep your room keys away from your cell phone to avoid issues. Overall, I am glad our hotel worked well for you in regards to the purpose of your trip. We welcome you back with open arms and wish you safe & happy travels!

Hi FedericoGa, I want to thank you for posting your positive feedback on our TripAdvisor page, it really means a lot to us as well as other international travellers such as yourself. We know how expensive travelling can get therefore we keep our pricing reasonable. Our value for price paid is definitely great and worth it for people visiting Toronto. I am glad that you found our hotel staff to be accommodating as well as our many amenities such as our fitness centre, pool, hot tub, on-site laundry, free parking and much more. As for the safes, each guest receives the master key and without the master key it is impossible to open the safe therefore it is 100% safe and reliable. As for the breakfast, you are right we do not offer complimentary breakfast, although for a nominal fee you receive a prix-fixe breakfast which we explain to all guests before they add the breakfast. In addition if you want to order something off the menu, you receive 15% off any and every meal. The pricing is extremely fair and the food is extremely delicious. In regards to our location, we are conveniently located off of a major highway which brings you anywhere and makes it extremely easy to commute around Toronto. For international travellers that aren't familiar with our highway or transit system, the front desk staff can definitely suggest easy ways of commuting to make it a stress-free experience. Overall, we hope you had a great time in Toronto and welcome you back with open arms if you visit our beautiful city again. Have safe & happy travels!

Hi Leslie2806. I want to thank you for taking the time to post your feedback on our TripAdvisor page. You are definitely right, our hotel is great to stop and relax at while travelling through beautiful Ontario. We are conveniently located off of Highway 400 which is connected to all major highways so it makes it quite easy to commute. I am glad that you enjoyed our heated pool as well as our on-site restaurant. The room service is always a great bonus as it is relaxing to eat from the comfort of your own guest room. As for the value for price paid, we try our best to keep our rates reasonable as we know how expensive travelling can get. Overall, we welcome you back to our hotel anytime you are back in Canada. Have safe & happy travels!

Hi FernandoDob, I want to thank you for posting your positive feedback on our TripAdvisor page, it really means a lot to us. As for the convenience factor of our hotel, you are completely right, it is conveniently located beside a highway (400 & Finch) which connects to all other major highways. It is definitely easy to explore the city and greater area from our location. I am also glad that you were able to use some of our favourite amenities such as our on-site restaurant and indoor heated pool. Free parking is always a bonus for our guests as well! Overall, we welcome you back to our hotel with open arms and wish you safe & happy travels.

Hi Randy C! I want to thank you for choosing to stay with us and taking the time to write your review on our TripAdvisor page, we really appreciate it. Best Western is definitely a trustworthy brand where you can always expect superior customer service and a great hotel. Our hotel specifically is newly renovated from top to bottom and after spending $3.5 million we have gotten great feedback on all the upgrades we have done. As for the mattresses our guests usually rave about how great of a sleep they got and even go to the extent of asking where we purchased our mattresses. I do apologize if it was not to your liking, although we understand that everyone has different taste. On the other hand, it is amazing to hear that you enjoyed the presence and helpfulness of the front desk staff. They know a lot about the city and have great tips to share. There is definitely interesting commuting experiences we hear as people that work in the hospitality industry although sometimes it is unusual, especially for guests from overseas, the ways around the city. As you experienced, the front desk staff is more than willing to explain Canadian customs and tips. Toronto is a cosmopolitan city that is always being upgraded and sometimes you will experience construction but its best to see it as a positive thing and not let it ruin your vacation! As for the lighting in your bathroom, I understand where you are coming from, I will definitely forward your suggestion to our design team. Overall thanks again for your great feedback, it is really appreciated. If you are ever back in Toronto we welcome you back with open arms!