SureStay Plus Hotel by Best Western Rocklin, Rocklin

I had members of my family travel in for an event that were from out of town. I had to do some preplanning as my mother in law is extremely picky (LOL) I spoke to a Chef....turns out he is the GM of the Hotel. He was great to work with very accommodating and assisted with meeting my families needs. When my family arrived and we went and checked in the Staff WAS AMAZING.... The Hotel is an older complex but the overall look and feel showed that they are trying to modernize the hotel which they are doing a great job. Long story short the staff was great, the rooms were comfortable, prices were good, and my in laws were happy which meant the wife is happy....and as the old saying goes happy wife happy life.... Thanks Chef and team for making my stress level that much more manageable. We will use you again on the next Griswold Family (LOL) gathering that we host . Well Done!

I have a lot of people who come To the Sac. Area for our company and the service is just the best. The price is reasonable, the rooms are clean and the staff is always on top of everything, friendly, makes the time away a pleasure.

Stayed here with my niece because we were going to a show at Thunder Valley. I was actually really pleased with the property, the front desk staff and the check in process. The room was freezing when we got checked in but that was easily resolved. I couldn't find USB ports anywhere but that was easily resolved too by going back to my car to get a plug with a USB port in it. Beds were comfortable, bathroom was clean, breakfast the next morning in the lobby was good and check out was also easy. I would stay here again if needed but there was nothing spectacular that made me want to go back. Adequate is my best description.

We were not sure when we first looked to stay here because it was such a good deal. Im so happy we did. The rooms are clean, comfortable, and newer style. Usually I freak out if i dont have socks on in a hotel and I noticed I didnt mind lol. The carpet wasnt all nasty. The assistant manager was so helpful and friendly. Smiles ear to ear. Her name is Kayla and shes super helpful and you dont feel like a burden. Also the house keeper her name is Chanawyah they call her Sha Sha. I had a do not disturb sign out cause I didnt want service. But then a friend said Im coming over be there in 45 minutes and this was waayyyyy late in the day. I asked if she still had time and she literally stopped the room she was doing and went all the way back to mine. With a smile saying no problem at all. And quickly did a great job. The breakfast is great. All the normal stuff PLUS eggs, bacon, potatos, waffles, and alot more. Pool and hot tub were nice and clean. Area feels safe. Its right next to the freeway but you cant hear it in the rooms. Same parking area has a Dennys, Arbys, and Jack in The Box (open 24/7) Rooms have a nice big mini fridge, microwave,good cold air, and i love that when you close the curtains its dark. Like i said i was nervouse at first cause it was a spe ial and cheaper than a Motel 6 so I figured something must be wrong. But we have been here 3 days and Im so happy and comfortable that I thought other people should know. A+ place to stay.

Came down for the day with my husband and kids to swim at the hotel, shop, hit studio movie grill, etc. when we arrived the lobby was as very warm. The ride up the elevator was scary to say the least, very loud, shaky and obviously needs attention. The second floor reeked of sewer, it later went away but yuck! Our room smelled like some sort of chemical, plastic-ish, our bathroom door creaked SO loud and the alarm lock had the wrong time by several hours. We took the kids to the pool, but they wouldn't go in after I fished a cigarette butt out. Luckily we spent most of the evening out. We went to bed but were awoken by the clock alarm that went off at 1am! Then again and again by the bathroom door in the night. I noticed the sure stay “make it right” policy in the lobby but unfortunately the manager wasn't on duty and the man (whom was very nice but not able to help) who was at the front desk informed me he didn't even work for the hotel but rather was helping his friend out (the manager). Maybe there are other rooms that are better but 208 was not good.

After reading some of these reviews I figured I would put my $.02 in. I travel to Rocklin once a month for meetings and stay 4 nights. I look for clean rooms, good price and free breakfast. This place has that. It's even better after the remodel (which is still in process). I'm always treated with respect and check-in without issue. For the price, this place is without a doubt the best value for the money! Try not to listen to the menopausal debby downer crab apple that would complain because the sky is too blue! This is a discount hotel and not Tah Mahal. Some people smoke MJ (its legal in ca) I agree the smoking area needs to be farther than the back door and not aloud in the hotel. There are homeless.. You are in the liberal state of California! Thank your elected officials! They are currently working to update the rooms.. things break

We checked into our room. 2 Beds were separated by a kitchenette, which seemed odd. TV was in the middle of wall on shelf. Remote did not work correctly. First thing my husband does is check AC filters before turning it on. They were filthy. He took them into bathroom and wanted to rinse them in shower. Handle came off in his hand! He notified the front desk. They said they would send someone immediately. Since it still worked if you put it on, and it was getting late, he told them to fix it during the following day. We were out from 10am to almost 5pm and NO ONE came to fix it or even change the linens or give us fresh towels! When my husband went to front desk, the clerk was a little surprised but offered no remedy, as no maintenance or cleaning staff were there. He just handed us a few towels. When we checked out the next day, my husband told the front desk about the problems, and they at least took $50 off our bill. For that reason only did I give this place 2 stars.

I want to start off by saying I am teacher who was taking a 4 day field trip with 13 year old students. This hotel was booked for us by our district. I checked the reviews and was so concerned that I called and personally spoke to the manager. He assured me that those reviews were old (prior to a change in management and remodel) and that I would be completely satisfied with my stay. Upon arrival, our rooms were not ready because of a broken boiler, not the best start but understandable...however, when asked for someplace to store our luggage they said they did not have anyplace for us to put them, but we could wait in the lobby. The lobby had no air, and it was well over 90 in there. We decided to pack our luggage back in the car and return in an hour. An hour later, a rooms were still not ready. We were able to get one of our 4 reserved rooms, so we piled all our things in there and went to dinner. We returned from dinner and 2 of our rooms were still not cleaned. We did not get all our rooms until 8:30! Keep in mind we are teachers traveling with minor students. The next day I noticed a filthy plunger in a bucket in the hall. It stayed there for 2 full days. During the night, someone was smoking a cigar and marijuana in the hallway near the fire exit. On the third night, the fire exit door handles were missing!!!! In the event of a fire, we would not have been able to use the stairs, basically trapped. This is the same evening that we witnessed a group of homeless people sleeping around the pool (and were still there in the morning) and a guest had their car stolen out of the parking lot. This is the worst hotel experience I have had in a long time. They were on a recommended list for a large state competition that was held locally. I plan to let them know to take this hotel off their list, it is not safe!

This place was AMAZING! Nice breakfast program, the check in was quick and easy. Staff seemed professional and courteous. The GM had even called after I checked in to ensure the room was to my liking, pretty awesome! Plan to be back again this month.

sheffield c, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thanks for staying with us. We appreciate your feedback!

This hotel or motel was terrible my husband and I sleep on a bed where it sunk so far down it was to the floor the room smelled of smoke and the fixtures needed to be updated there was mold and the room was disgusting. I will never stay here and I dont think anyone should either this is a terrible example of a best western.