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Codes Avantages

SureStay Plus Hotel by Best Western Rocklin, Rocklin

4480 Rocklin Road, 95677-2835, Rocklin, United States - Voir sur une carte
SureStay Plus Hotel by Best Western Rocklin - Façade SureStay Plus Hotel by Best Western Rocklin est idéalement situé dans le centre de Rocklin. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Si vous cherchez un hôtel à Rocklin, le SureStay Plus Hotel Rocklin doit être votre premier arrêt. Cet hôtel récemment rénové offre tout le confort de la maison à un prix abordable. Cet hôtel de Rocklin, en Californie, est situé près de Sacramento, entre San Francisco et Reno, Nevada. Nous sommes également l'un des hôtels les plus proches du Sierra College de Rocklin, en Californie, ce qui est parfait pour les étudiants, les groupes sportifs et les visiteurs. Notre hôtel spacieux et non fumeur est également à quelques minutes à pied des magasins et restaurants. Nous sommes situés près du casino Thunder Valley, de la galerie marchande Roseville Galleria, de Golfland Sunsplash, de Top Golf et du circuit automobile All American Speedway.

SureStay Plus

Hotel by Best Western Rocklin

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine extérieure
    Piscine extérieure
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Services de massage
    Services de massage
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 77 voyageurs
Note attribuée
Excellent
38
Très bon
9
Moyen
8
Médiocre
10
Horrible
12
CONSULTEZ LES AVIS POUR
En couple En couple
17
En famille En famille
27
Escapade entre amis Escapade entre amis
6
Professionnel Professionnel
22
Voyage solo Voyage solo
5
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Best hotel/dog friendly hotel you can find!!!"

5
460brian, Los Angeles, California 07/10/2019

We have stayed here four times in the last year and a half while planning the lighting for our niece's wedding. Our dog always comes with us and really loves the whole area/grounds around the hotel. I am constantly amazed at how clean and (animal) scent free the entire place is. The breakfast is beyond fabulous. It is constantly replenished throughout the entire time it is available and the variety and amount can't be beat. I love the pool and never miss an opportunity to take a swim and it is usually the first thing I do when we arrive.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you so much for taking time to rate our hotel. We are glad you enjoyed your stay and the variety of the breakfast selection we serve. Looking forward to your future stays with us.

"Comfortable stay"

5
onyx5647, Sacramento, California 05/10/2019

I'd have to say that I recommend this hotel if you're looking for a quiet comfortable stay in a good area. It's right off the freeway exit & nestled just far enough back not to be sisturbed with the noise of the traffic. The breakfast options & quality are exceptional for the nightly price you pay for the room.

"Marcia is the best!"

5
User 19/09/2019

Been staying here now for 3 nights so far and Marcia in maintenance here has been nothing but sweet kind and caring and helpful she was very understanding and good with my 2 dogs I hope she gets the recognition she deserves for it.

"Nice place to stay"

5
jtatge, Apple Valley, California 15/09/2019

Clean, and well stocked. Friendly staff and GREAT breakfast. Easy on/ off freeway. Plenty of pillows and comfortable king bed. Not too pricey and close to multiple stores and restaurants. We'll stay there in the future.

"The most awful hotel experience of my life 0/0 rating"

1
User 09/09/2019

We booked this on Expedia and what a mistake this was. We paid for 3 nights and ended up staying just one uncomfortable night. The hotel looked NOTHING like the photos online. It was run down, stains on the carpets up and down the hallway. A side door was open that wasn't suppose to be. The room smelled like old bandaids, suspicious people walking around that looked like drug users, the “king bed” had two twin box springs pushed together making the crappy king mattress dip in the middle, the pillows were awful and overall we didn't feel safe. We tried getting a refund with Expedia calling the hotel but they would just give us our two nights we paid for back due to their “policies”. Expedia only gave us a $100 coupon was the best they claimed they could do on their end. We checked out early with the front desk girl not apologizing for our poor experience. We ended up leaving with our loss and forced to use the Expedia coupon for another hotel that's further away than we planned. Needless to say this ruined the start of our vacation. Completely stay away from any Best Western chain hotel.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
On behalf of our entire team, I would like to apologize for the inconvenience during your stay. Your satisfaction is important to us and we will be using the feedback as a tool to better improve our hotel to ensure we offer a better experience for guests in the future.

"Great location/desk staff/food"

4
Fredandethe, Santa Rosa Beach, Florida 08/09/2019

First ever visit to Rocklin, CA and would stay here again. The hotel was a little dated but the front desk staff were exceptional! Very engaging and provided excellent tips on things to do (e.g. hiking, dining, etc). The breakfast was nothing short of great! Definitely not your traditional continent breakfast, in that they offered biscuits and gravy, waffles, rosemary potatoes, sausage, bacon, etc. Would definitely stay here again!

"Dale was amazing.."

5
User 05/09/2019

I recently stayed at this hotel with my Husband for a family trip, he is a disabled veteran. Dale went above and beyond to make our stay so welcoming. Not only did he thank my husband for his service but anytime he saw us he asked him how his day was and let him talk his ear off. Thank you Dale for making us feel like we were at home. Definitely will return.

"A nanas second home"

5
User 26/08/2019

I truly enjoy my stay. Its very safe. Great location near resturants and shopping. Also has swimming pool and.breakfast is great. Clean and quite. Entire staff is friendly and courteous. Great value for the money,

"Friendly"

4
Babstee, Sacramento CA 25/08/2019

Our room was a split queen. It was very clean, spacious room. The breakfast was wonderful, well stocked, clean & staffed. The desk staff were customer service-oriented & made you feel you were there only guest. Location of hotel was right off of major roadway & near shopping & a myriad of restaurants & fast food some in shared parking.

"We had a problem with the tv & the fixed it asap & gave us a discount for the following night. The employee was Marcia."

5
User 24/08/2019

Would come here again.staff was awesome at all times. They repaired the tv asap & where completely apologetic to my family.please let the management know about Rachael at the front desk & Marcia with house keeping, that they really deserve a raise. Thank you for your time. Shelly Skrabak.

"Hotel-meh, service-excellent"

3
User 21/08/2019

The hotel is not very nice, but the service is great. Marcia and Jessica gave terrific service when the AC went out in our room. If it weren't for them we probably wouldn't stay here again. The man at the front desk was nice and waived the pet fee since we had to move rooms.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you so much for taking time to rate our hotel. Your satisfaction is important to us and we will be using the feedback as a tool to better improve our hotel to ensure we offer a better experience for guests in the future. We hope you will come back and see us again soon.

"Horrible Experience"

1
User 15/08/2019

Worst experience of my life. My sisters and I bookes SureStay Best Western for 2 nights we were treated so horribly at checkout. We were threatened to have the cops called on us even though 2 of my sisters are disabled. One was even in a wheelchair. At checkout we were not given a receipt when I asked for a copy the guy rolled his eyes at me when i called him on it he got mad and threatened to call the police if we didn't leave. Corporate did nothing.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We implement hotel policies and include the safety and security of our guests and employees. We will not tolerate such behavior towards our staff and all the more discrimination is zero-tolerance in our company.

"Impressed with the kindness!"

5
User 14/08/2019

We stayed here for almost 2 months, a few of the workers went above and beyond to help us whether it was a mixup with booking, or just simply needed towels! Two specifically stood out more than the rest. Charity and Dustin, they both were extremely kind and went out of their way to make sure we were comfortable, made sure we knew our way around the hotel and dealt promptly and professionally with the few minor complaints that we did have. If ever sent back to this area for work I would stay again!

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you so much for taking time to rate our hotel and giving us a perfect score! We look forward to your future stays with us.

"Dusty room and tv not set up"

2
mnewma414836, Las Vegas, Nevada 09/08/2019

Our room was very dusty, had hair hanging off the lamp on the night stand table and our tv had to be manually programmed each time it was turned on. We called to let the front know about the tv and they told us how to program the tv, but did send someone twice to program the tv for us, but it should have already been programmed.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Home Away From Home"

5
User 06/08/2019

I live in Nevada and work in Roseville, CA during the week. I have tried out several hotels in the area and prefer the SureStay Plus. The price is reasonable, the staff are always outstanding and the property is easy to get to. I also like the breakfast and the rooms are spacious. I highly recommend the place.

GM52003, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Hello, Thank you so much for taking time to rate our hotel and giving us a perfect 5! We look forward to your future stays with us.

"Very worn out"

2
HoyaMom99, Huntington Beach, California 28/07/2019

The picture is definitely better than reality. Once you enter the lobby it becomes evident that the hotel is in need of some major renovation. The elevator needs mechanical work, the hall floors and walls are in need of a deep clean--all this before you get to your room. In the room the walls were dirty and the carpet was missing a large patch underneath the desk (showing bare concrete). The bed was adequate and thankfully the bathroom was very clean. Breakfast was well stocked and decent.

"Great breakfast friendly staff but property run down and would not stay again"

3
sbrown271308, Reno, Nevada 22/07/2019

Great breakfast friendly staff. Room phone was broken but was never replaced. High Speed Internet did not work in my room and no bottled water Available for purchase on premises. Property is a bit run down

"Rescued With Kindness"

5
User 13/07/2019

We had booked a dump by mistake. We called around for a different option and Surestay responded with warmth and kindness. They were extra nice when we arrived and were empathetic to our situation. We felt at home and will definitely return!

"Pleasant"

5
User 08/07/2019

Most enjoyable & love that I can have my furbaby stay with me as well. Rooms, staff, breakfast, pool etc was very acceptable. Noise level is minimal. Close to restaurants, gas stations and my daughter's home which is very convenient. I have stayed here many times over the years & have never been disappointed

"Our stay"

2
User 25/06/2019

We have stayed here many times in the past 20 years. The staff is good and helpful, however there are not enough handicap baths. The door to outside our rm #141 was broken allowing anyone to enter. The tv got no signal so at the end of the day we couldn't watch the news or anything

"Nice and cozy"

5
Travel39569252893, Las Vegas, Nevada 24/06/2019

Extremely pleasant staff. Amenities were more than adequate and very modern. Enjoyed the pool but it did shut off about 9:30 when the signage said 10:00, and yes I swam with my grandchildren who were adamant they wanted to fully enjoy the pool to the fullest. But if that's all I can complain about then the entire place was great. Really enjoyed our stay.

"Great staff"

4
Suga B, Sacramento, California 17/06/2019

The staff are very friendly there , also the rooms are cozy, full breakfast, also has a dennys arby's and other fast food place near by great location . Thank you for the hospitality will definitely always stay here when I'm in rocklin its the best in town .

"Paper thin walls and terrible WiFi"

1
BJ M, Kansas City, Missouri 10/06/2019

I like posting good reviews but I cannot do that here. WiFi showed it was on but took forever to load. Most of the time I used my phone data. When I complained I had to go show the manager the issues and then she admitted she was having trouble too. Bed was okay and the curtains did not cover the entire window. Marginally clean and decent location for us. I would not recommend. Too many others close by.

"Great place to stay"

5
User 09/06/2019

The staff were wonderful. The rooms were nice and clean. The breakfast was great. Would definitely stay there again. The only negative I found was it was right off the freeway, but our room was on the other side and we didn't hear any of the traffic. Not sure if the rooms facing the freeway would have issues.

"Great location and value"

5
User 29/05/2019

We had an enjoyable stay, the hotel is centrally located, the staff is friendly and accommodating. The room was quiet and comfortable. And breakfast was a nice experience, plenty of options available with a staff keeping the area well stocked and clean. Overall, a great value and comfortable stay.

GM52003, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Hi Juliette, On behalf of our whole team, we are happy to learn that you enjoyed your stay! I will be passing your nice comments along to our staff.

"Nice place, easy location."

4
Sightsee64312393726, Apple Valley, California 24/05/2019

Clean and a reasonable value. Easy on- off from freeway. Good staff at desk and kitchen. Mattresses need toppers or upgrade but still okay. Overall a nice, clean, comfortable hotel. Will most likely stay again.

GM52003, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Horrible!"

1
nicolehG9321UR, Georgetown 20/05/2019

Room and hallway stunk, employee couldn't be bothered to look up from his computer to welcome us, doors and lightswitches we're disgustingly dirty. The bed was hard as a rock. Unbelievably disappointed in the quality of service and will most definitely not he staying here again.

GM52003, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will investigate into these matters that you have mentioned, and address them appropriately.

"Great Value for StayOver"

5
Passenger18396745037, Roseville, California 20/05/2019

Great value for my night spent at this hotel. I even got a couch and 2 large screened TV's and a sink. It was wonderful! The freeway is next to the hotel but didn't bother me at all, I'm a sound sleeper.

GM52003, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad to hear that you enjoyed your stay! We hope to see you again!

"Quality and value"

5
K2703NCdavids, Pittsburgh, Pennsylvania 06/05/2019

Very pleased with the comfortable rooms., the friendliness of the staff, and the quality of the breakfast. In addition, the hotel is very well maintained. The only issue to disappoint was that ice machines are not on every floor.

"Great Place to Stay"

5
User 06/05/2019

This is a great room for lodging and a terrific value. Runs like a top, great staff, neat, clean rooms. Everything works, solid security, convenient location. I would recommend The Sure Stay Plus to anyone.

"Ok but not great"

3
User 26/04/2019

Staff super friendly I was greeted and smiled to by every staff person I saw. TV didn't work when I first got there and was fixed without 5 minutes. Breakfast was pretty good pretty standard but was hot and fresh. Coffee was yummy! The beds were very hard and uncomfortable to the point I couldn't sleep. Rooms were neat but felt dirty. You could tell the bathroom floor hadn't been wiped down and the carpet didn't appear to have been vacuumed. I am sure the towels had been washed but they didn't look nice and clean. Showered with flip flops on because I didn't want to chance anything.

"Clean rooms and friendly staff"

5
Seaside64954330670, Colorado Springs, Colorado 22/04/2019

I am very pleased that we chose this hotel to stay at during our trip. It was very comfortable and clean. The staff were very accommodating and friendly and the breakfast was filling and delicious. The location is an easy on/off the freeway and is in a good area. This hotel is definitely worth booking and we will stay here again!

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are beyond glad to hear that you had enjoyed your stay. We are definitely thankful to be able to offer such a large variety of breakfast. We hope that you choose our hotel as your next designated stay.

"Do not reccomend"

1
John L, susanville, United States 20/04/2019

I am a Best Western Diamond member. I was giving a room next to the elevator for the night. I'm supposed to be given the best room available. The bed was extremely uncomfortable. The rooms are clean and breakfast is the same as other BW's. Maybe slightly more offered. Due to not sleeping and being given the crappiest room I give it a thumbs down. I stay in a BW weekly and rarely ever have an issue.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
On behalf of our team here at SureStay Plus Hotel, we would like to sincerely apologize for the inconvenience that took place during your time of stay. We are sorry that you did not enjoy your room and if you consider staying with us again, we can guarantee you won't be disappointed. Thank you for your business and we hope that you reconsider.

"Fine for the price"

3
AspenI, St. Ignatiusus, Montana, USA 09/04/2019

This wasn't a bad hotel by any means, our room was pretty clean but it definatly isn't anything fancy if that's its what you're looking for. Needs a bit of maintanience work, but fine for a quick stay. Good breakfast though!

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you were able to enjoy your stay, however we are aware of the interior work that needs some updating, our maintenance staff are currently making updates to our hotel. We hope that you are able to join us for future stays to enjoy our big changes.

"Good for a quick stop"

3
GoPlaces31316955039, Monte Sereno, California 07/04/2019

The hotel is fine for a quick stop, but the lighting in the room is atrocious. Barely visible. Maybe they do it on purpose so you can't see how dated the room really is. The hinges on the bathroom door squeaked terribly and the refrigerator was so loud I had to unplug it to sleep. That said, the employees were very nice and we arrived at 10 pm and checked out before 7 am so it was ok for what we needed. Hot water, clean room and and comfortable bed.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are so sorry that you were not able to enjoy your stay due to the problems within the room. We take guests concerns very seriously and will have maintenance check the problems within the room as a result to provide future guest with a more pleasant stay. Thank you.

"In town for a wedding"

5
Cruiser09849616792, San Jose, California 01/04/2019

Very pleased with our stay. Staff checked in on us shortly after we arrived to make sure we were happy with our room. Room was clean and heater worked great! Breakfast was yummy. Only complaint is that our pillows were too thick and I had neck pain next morning. Full body length would be great too.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are so glad that you were able to enjoy your stay, we definitely appreciate your business and hope that you choose our hotel as your next designated stay.

"Not Recommending"

1
Nomad35753898509, Rocklin, California 31/03/2019

I would compare this hotel to a motel 6. We stayed here and didn't get any sleep. Hotel needs to be renovated and need new furnitures. Staff that checks us in was very nosy asking us why are we there? But the night auditor lady was nice to help me with the pillow I need.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We apologize for the inconvenience during your stay, we do however ask all of our guests "what brings you to the area" to find out if they're here for a sporting event, business meeting, passing through or just simply getting away. We are sorry for asking and we hope that you understand our reasoning. We hope that if you choose our hotel as your next designated stay that we are able to better assist you.

"Clean and close to freeway"

3
Chip144, Gilroy, California 25/03/2019

Not the best hotel but not the worst. Room is clean and good size. The bed was a little bouncy but the pillows seem good. The best part of the hotel was a fairly extensive breakfast. I think it was the best priced hotel in the area.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you had a fair stay with us, we apologize for the issues regarding the room, our guests satisfaction is our main priority as we are making updates daily, we hope that we are able to better service you for future stays.

"Not so much"

2
User 25/03/2019

When we checked in i was informed i was being charged extra for the 2nd bed in the room, when i had called to update i was told there was no extra fee. The bathroom had an odor the room had bad lighting and room service only delivered towels 1 time. I thought since it was in rocklin it would be nice but not really. All we heard all night was banging and water running from a washing machine. Came here to relax from out of town and feel like i wasted my money.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are so sorry that you weren't able to enjoy your stay. We would love for you to join us again and hopefully we will be able to better assist you.

"Best in the West"

5
tonyam978, Reno, Nevada 23/03/2019

Recently, upon arriving for my reservation, I realized I did not have my driver's license or company credit card. The previous hotel had not returned them at check-in. Sebastian, realized, I was very distraught. He worked with me & the other hotel, to get my information faxed over & got me checked in.

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you enjoyed your stay and the accommodations that our staff were able to provide you with. We hope that you choose our hotel as your next designated stay.

"Good hotel"

3
Nomad40528014278, Roseville, California 21/03/2019

Decent rooms, friendly staff. Good location with a good breakfast. Staff is very courteous and prompt with any requests. Overall it was a great stay at a great price and I would recommend this hotel to any business traveler who is looking for a reasonably priced room.

"Good place for a great price"

5
Bill P, Phoenix, Arizona 20/03/2019

I typically spend a week here a month and have to say the hotel has always exceeded my expectations (for the price) and always constantly improving the hotel. Management and staff are always friendly with a decent breakfast!

"Pot and Cops"

1
kami424, reno, nv 18/03/2019

We stayed here for a volleyball tournament and is was NOT GOOD. Cops were patrolling the parking lot when we got there. As soon as walked in the smell of marijuana was so overpowering we could hardly breath. I called the 800 number and they said it too late to cancel but to go to the front desk within 30 minutes to try for a solution. That wasn't possible as we dropped our bags and got the heck out the smell was so overpowering

GM52003, Front Office Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are sorry that you were not able to enjoy the time of your stay due to the scent of marijuana. We make it our priority to provide our guests with the best service possible. As we also advise our guest that there is a $150 fee if smoking does happen within our hotel, at times guests do break our rules, are fined, and asked to leave.

"Dont' stay at Surestay in Rocklin, CA"

1
Flyer16119054099, Seattle, Washington 12/03/2019

This was the worst hotel experience I have ever had. We had lot of people coming here to stay for a wedding party. After our first night there we told everyone to cancel and to go somewhere else. When I first checked in the lobby, it smelled like marijuana. The bed was very stiff an uncomfortable. the pillows were too tall and not comfortable. Our room was right next to the exit ramp and it was very noisy all night. The heater didn't warm or work right away. I got up twice in the night to turn it up and then it finally worked and it got to hot. none of got any sleep due to poor room conditions. The next morning I was passing another person in the hall that looked like she was a on drugs. She looked at me and told me to die, twice. At breakfast it looked like we were in a drug rehab facility due to the clientele that was there. One guy kept walking through the breakfast area, not getting any food but looking at people's tables. I had to keep asking to re-stock the missing food items at the breakfast bar. The luggage cart had flat wheel. I mentioned it to the staff and they said it was from the weight of the luggage. I checked and it was flat with no luggage and had n air noses and no air in it. Everything was wrong about this stay and I would not ever return.

"seniors escaping snow storms"

5
Dreamer33776727295, Challenge, California 12/02/2019

2 disabled seniors "bugging out " before massive snowstorm hit.. All local hotels booked. Stumbled on this little gem. A Wynn it isn't, but clean, cozy and friendly it is. Staff met our special needs.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We appreciate your business, thank you for staying with us at Sure Stay Plus Hotel located in Rocklin, CA. We would be thrilled if you chose our hotel as your next designated stay.

"Good value"

5
User 11/02/2019

The room was nice, very clean. Front desk staff was very friendly. The breakfast in the morning is great, bagels, English muffins, other breads, make your own waffle, sausage, bacon, eggs, cold cereal, hot coffee, tea, cold juices.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you enjoyed your stay at our hotel, we offer our guests a huge variety of many breakfast items to choose from. For future stays, make sure to choose Sure Stay Plus Hotel located in Rocklin, CA.

"Stay Here Every Week"

5
User 01/02/2019

I work in Roseville during the week, but live in Reno. After checking out several hotels I chose Sure Stay Plus in Rocklin. They always give me a quiet room, the place in easy to get to, the rooms are comfortable and clean and the breakfast is really good. The price is also reasonable. I plan to keep staying here.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Good afternoon, we are glad that you enjoyed our services during your stay. We are pleased to be able to offer our guests great quality at an affordable price. We hope that you choose Sure Stay Plus Hotel in Rocklin, CA as your next designated stay.

"Noise and Hypodemic Needles"

2
Voyage39795606366, Lincoln, California 22/01/2019

When booking , we requested a quiet room, and explained that we were there for our daughter's wedding the next day. We also had our dog. Upon arrival, the desk attendant was nice & noticed we were from a town that basically burned down, as well as our house. However, the "quiet" room we were given was as close to the front desk as possible, and next to the ice maker. Everyone on that floor came close to or door. The mattress truly seemed to be about 20 years old! We tried to make the best of it until very early in the morning (5 am or so) when there was constant laughter and loud talking. Turns out it was the STAFF! Additionally the shower had hair on the walls. But the worst thing was that in the morning we took our dog outside only to realize there were multiple hypodermic needles on the grassy area. This definitely shouldn't be a Pet Friendly hotel. We spent out daughter's wedding day tired from the inconsiderate staff and used HALF of our diamond points for a terrible experience. Honestly didn't think best westerns got this bad. We actually would like our points back!

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent service"

5
User 16/01/2019

Really enjoyed this place!! Only went for a quick getaway It's a little tucked away, stuck was great. Room was nice, everything worked!!. Didn't make it down for breakfast, but smelled good. Will def recommend!

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you were able to enjoy your stay and all that we have to offer here at Sure Stay Plus Hotel in Rocklin, CA. Please join us again during your next stay.

"Great everything!"

5
Daydream64998283446, Lakewood, California 11/01/2019

The cheapest is always the best but in this booking it was! Location was close to everything and right off the freeway. The breakfast was perfect helped me a lot since I was running around early made it so much easier for me to feed myself and kids

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are glad that you were able to enjoy your stay and all that we have to offer within our hotel. We appreciate your business and hope that you choose Sure Stay Plus Hotel as your next designated stay.

"Needed to unwind..."

4
Mateo33305, Provincetown, Massachusetts 10/01/2019

Reasonably priced and good reviews lead me to book my room here. When I opened the door to my room I was pleasantly surprised. Very comfortable and updated. Great location very central to getting anywhere in the area. Staff was very polite allowing me an hour early check in and an hour late check out.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We are beyond joyed that you chose our hotel, we have so much to offer at reasonable prices. We would love for you to choose Sure Stay Plus Hotel as your next designated stay.

"Satisfied"

5
User 09/01/2019

Arrived early but was permitted to check in. Room was clean and inviting but we had an issue getting the TV to operate (twice). Breakfast was more than the usual boring uncontinental fare. Overall experience is an A+

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
From all of our staff here at Sure Stay Plus Hotel, we are all beyond glad that you enjoyed your stay, however we do apologize for the inconvenience with the TV issues. We are very pleased to be able to serve our guests with a full complimentary breakfast with unlimited coffee and tea. We are glad that we were able to service you and hope that you choose our hotel as your next designated stay.

"Stupendous! Awesomeness"

5
rrz518, San Jose, California 27/12/2018

The hotel is just amazing - no frills really, but the people are all so eager to please, particularly the manager, Sheffield - he was truly hospitable. Mr. Hospitality, as I like to say! The room was fine, it did have a hairdryer, and a very good comfortable bed. Breakfast was hearty and healthy too! No chicken and waffles or any of that, but I have to tell you, I'd go out of my way to go back and visit the wonderful people there.

SheffieldC5, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 946-632-3366 ext 403. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sheffield Crosby General Manager SureStay Plus Hotel by Best Western Rocklin

"Very disappointing"

1
Kathleen M, Hillsboro, Oregon 08/12/2018

The hotel itself is fairly clean, and staff were pleasant, but it is right next to the freeway, and amenities are not provided as promised on their website. I did not pack a hair dryer because supposedly one was included - not! Apparently when one breaks, they don't bother to replace, so call me Little Orphan Annie for a business meeting. Also the mattress was lumpy. Overall not a pleasant experience. Would never stay here again.

SheffieldC5, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We appologize for not meeting your expectations. We appreciate feedback as we are always looking for ways to improve our service. Thank you for choosing to stay with us.

"Work nights"

5
Voyage18697573390, Modesto, California 15/11/2018

This is a great place to stay. The staff is very friendly and accommodating. I would recommend this place to everyone. Personal or Business they have exactly what you need. The food is good and the premises is clean

"Great stay"

4
babygirllooker, Anaheim 15/11/2018

We had a great stay. We were up there for a softball tournament. We slept good. Wished we had enough time, to had enjoyed the pool. It was only 15 minutes to the playing fields. Would stay here again.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you very much for your kind review. We are so glad you enjoyed your stay and hope that you will return to enjoy the pool. From everyone here at the SureStay Plus Hotel in Rocklin we wish you a wonderful holiday season.

"Great friendly staff"

5
wrldtraveler02, Chico, California 10/11/2018

After evacuating the Northern California fires and having a terrible experience with another Best Western hotel reservation system, we got into this hotel and the staff was amazingly helpful and friendly. The room was clean and quiet too. Highly recommend it!

SheffieldC5, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you very much for your response. We are very happy to hear you had a great experience with us. we feel privilaged that we were able to accomodate your needs under these circumstances. We appreciate your feedback.

"Plummer"

1
User 10/11/2018

Disgusting dump, place has holes and dents in walls, always has tons of people in parking lot; some of them in tents and junkyard trucks full of junk in back. It's not lit very well at all making the parking lot a scene from a horror film. Additionally it's located so closely to the freeway that you cannot open your window for a relaxing breeze without listening to car whizzing by constantly.

SheffieldC5, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We appologize for not meeting your expectations. We currently have many Wildfire evacuees staying with us at this time. We humbly acknowledge that this is an extremely difficult time for these victims. All hotels in this area, including Sacramento, have been completely booked. We tried to make sure these Butte County Residents were accomodated to the best of our ability. This might explain for the trucks with belongings and tent in the lot.

"Extremely busy, good location Best Western"

2
Geraldine M, Sacramento, California 21/10/2018

Disappointing Best Western, not very clean. Felt unsafe as car windows were broken, and not secure area. Many people hung out all hours of the day/evening. Breakfast was so-so. Ran out of bread, coffee cream, only bananas were fruit. Room was not clean. Beds were not comfortable. I'd pass this hotel.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We appologize for not meeting your expectations. Weekends are typically very busy here at the hotel. We also had a few contruction companys staying here with us over the weekend, which might explain the extra people in the parking. We thank you for your feedback. We will consider them to improve our services here at our hotel. Thank you for your time.

"Great time again at the SureStay!"

5
motoxracer690, Phoenix, Arizona 17/10/2018

I've wrote several reviews for this hotel over the many years. I typically spend a week here a month and have to say the hotel has always exceeded my expectations (for the price) and always constantly improving the hotel. This month I noticed they replaced the carpets in the hall and main lobby, added BACON to the breakfast menu (was awesome to begin with) and added several friendly staff members to the front desk! I'm always greeted with a smile and friendly hello each check-in. As a traveler on a tight budget, this place is great! Looking forward to next months visit!

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you so much for your nice review. It is always nice to see returning guests and we are gratefull that you continue to use the SureStay Plus Hotel in Rocklin for your business travel needs. We look forward to seeing you again in the future.

"Exceptional staff"

5
averyh835, Brentwood, California 13/10/2018

If I could give the staff more than 5 stars I would . Respectful , helpful, polite, and very efficient. The breakfast was to be expected I would suggest either different bacon or cooking it better as it's not crispy at all. But other than that rooms have great air conditioning, comfortable beds, nice closets, and quiet floors. The tables and chairs have some minor scratches but other than that, everything is right at or above the price they're asking for per night.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We truly appreciate your valuable feedback. Your kind words regarding our staff means a lot to us here at SureStay Plus Hotel located in Rocklin, CA. We will definitely try our best to improve the breakfast. We hope to see you again soon!

"A comfortable place to stay."

4
Ruth H, Moreno Valley, California, Usa 06/10/2018

The spa is in need of repair but the staff were very responsive to our requests for more towels, cleaned the spa, and helped us with the TV. The staff were ready to serve us and make our stay comfortable and enjoyable.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Unfriendly Staff, Dirty, Scary Location"

1
Jewel4774, Tacoma, Washington 30/08/2018

Where do I begin? Sticky dirty carpets. Old dated furniture. Uncomfortable spring beds. Room door wouldn't close properly. All doors to hotel open-not locked for non-guests to enter. No security. Did not feel safe at all!!! Police arrests made 2 of the 5 days I stayed. Police searching cars and hotel rooms during my stay. Daughter had 3 bug bites on her back and legs. Housekeeping only made one out of two beds during cleaning (odd). Told to bring my old towels down to front desk to get new towels (bad customer service!). Girl at front desk was very unfriendly. Won't be coming back to stay at this hotel in Rocklin, CA! Beware!!!

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We apologize for the inconvenience within our hotel, we greatly appreciate your comments about aspects of the room that need updating. We take guests concerns very seriously and will make it our priority to reach all the satisfactions that we failed to meet during your time of stay.

"Low Grade"

1
mamafien, Tulare, California 15/07/2018

The outside of the building was maintained. The landscaping lush. The floor in Lobby dirty. The elevator floor dirty. The hall carpet dirty and old. An odor confronted us once elevator door opened. The walls and doors dirty in hall. Sad thing is the agent on BW reservation line sold me with lies regarding this property. His words were SureStay properties are cleaner and neater and newer than regular BW properties. I will never ever trust a BW agent again nor will I stay at one of their sites again. There is plenty of competition out there.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Experience Overall"

4
joeyjoe2018, Roseville, California 12/07/2018

I had members of my family travel in for an event that were from out of town. I had to do some preplanning as my mother in law is extremely picky (LOL) I spoke to a Chef....turns out he is the GM of the Hotel. He was great to work with very accommodating and assisted with meeting my families needs. When my family arrived and we went and checked in the Staff WAS AMAZING.... The Hotel is an older complex but the overall look and feel showed that they are trying to modernize the hotel which they are doing a great job. Long story short the staff was great, the rooms were comfortable, prices were good, and my in laws were happy which meant the wife is happy....and as the old saying goes happy wife happy life.... Thanks Chef and team for making my stress level that much more manageable. We will use you again on the next Griswold Family (LOL) gathering that we host . Well Done!

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback Is extremely valuable to us, as we strive to improve with each stay. For future stays please join us again at the SureStay Plus located in Rocklin, CA.

"Great Value for the price"

5
User 07/07/2018

I have a lot of people who come To the Sac. Area for our company and the service is just the best. The price is reasonable, the rooms are clean and the staff is always on top of everything, friendly, makes the time away a pleasure.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback Is extremely valuable to us, as we strive to improve with each stay. For future stays please join us again at the SureStay Plus located in Rocklin, CA.

"Adequate "

3
User 24/06/2018

Stayed here with my niece because we were going to a show at Thunder Valley. I was actually really pleased with the property, the front desk staff and the check in process. The room was freezing when we got checked in but that was easily resolved. I couldn't find USB ports anywhere but that was easily resolved too by going back to my car to get a plug with a USB port in it. Beds were comfortable, bathroom was clean, breakfast the next morning in the lobby was good and check out was also easy. I would stay here again if needed but there was nothing spectacular that made me want to go back. Adequate is my best description.

SheffieldC5, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback Is extremely valuable to us, as we strive to improve with each stay. For future stays please join us again at the SureStay Plus located in Rocklin, CA.

"Perfect, very happy stay!"

5
Rainside, Roseville, Minnesota, USA 16/06/2018

We were not sure when we first looked to stay here because it was such a good deal. Im so happy we did. The rooms are clean, comfortable, and newer style. Usually I freak out if i dont have socks on in a hotel and I noticed I didnt mind lol. The carpet wasnt all nasty. The assistant manager was so helpful and friendly. Smiles ear to ear. Her name is Kayla and shes super helpful and you dont feel like a burden. Also the house keeper her name is Chanawyah they call her Sha Sha. I had a do not disturb sign out cause I didnt want service. But then a friend said Im coming over be there in 45 minutes and this was waayyyyy late in the day. I asked if she still had time and she literally stopped the room she was doing and went all the way back to mine. With a smile saying no problem at all. And quickly did a great job. The breakfast is great. All the normal stuff PLUS eggs, bacon, potatos, waffles, and alot more. Pool and hot tub were nice and clean. Area feels safe. Its right next to the freeway but you cant hear it in the rooms. Same parking area has a Dennys, Arbys, and Jack in The Box (open 24/7) Rooms have a nice big mini fridge, microwave,good cold air, and i love that when you close the curtains its dark. Like i said i was nervouse at first cause it was a spe ial and cheaper than a Motel 6 so I figured something must be wrong. But we have been here 3 days and Im so happy and comfortable that I thought other people should know. A+ place to stay.

"Not what we expected"

2
User 28/05/2018

Came down for the day with my husband and kids to swim at the hotel, shop, hit studio movie grill, etc. when we arrived the lobby was as very warm. The ride up the elevator was scary to say the least, very loud, shaky and obviously needs attention. The second floor reeked of sewer, it later went away but yuck! Our room smelled like some sort of chemical, plastic-ish, our bathroom door creaked SO loud and the alarm lock had the wrong time by several hours. We took the kids to the pool, but they wouldn't go in after I fished a cigarette butt out. Luckily we spent most of the evening out. We went to bed but were awoken by the clock alarm that went off at 1am! Then again and again by the bathroom door in the night. I noticed the sure stay “make it right” policy in the lobby but unfortunately the manager wasn't on duty and the man (whom was very nice but not able to help) who was at the front desk informed me he didn't even work for the hotel but rather was helping his friend out (the manager). Maybe there are other rooms that are better but 208 was not good.

"Best hotel for the price."

4
motoxracer690, Phoenix, Arizona 23/05/2018

After reading some of these reviews I figured I would put my $.02 in. I travel to Rocklin once a month for meetings and stay 4 nights. I look for clean rooms, good price and free breakfast. This place has that. It's even better after the remodel (which is still in process). I'm always treated with respect and check-in without issue. For the price, this place is without a doubt the best value for the money! Try not to listen to the menopausal debby downer crab apple that would complain because the sky is too blue! This is a discount hotel and not Tah Mahal. Some people smoke MJ (its legal in ca) I agree the smoking area needs to be farther than the back door and not aloud in the hotel. There are homeless.. You are in the liberal state of California! Thank your elected officials! They are currently working to update the rooms.. things break

"Not Sure if I'd Stay again"

2
User 21/05/2018

We checked into our room. 2 Beds were separated by a kitchenette, which seemed odd. TV was in the middle of wall on shelf. Remote did not work correctly. First thing my husband does is check AC filters before turning it on. They were filthy. He took them into bathroom and wanted to rinse them in shower. Handle came off in his hand! He notified the front desk. They said they would send someone immediately. Since it still worked if you put it on, and it was getting late, he told them to fix it during the following day. We were out from 10am to almost 5pm and NO ONE came to fix it or even change the linens or give us fresh towels! When my husband went to front desk, the clerk was a little surprised but offered no remedy, as no maintenance or cleaning staff were there. He just handed us a few towels. When we checked out the next day, my husband told the front desk about the problems, and they at least took $50 off our bill. For that reason only did I give this place 2 stars.

"Absolutely Horrible!"

1
User 08/05/2018

I want to start off by saying I am teacher who was taking a 4 day field trip with 13 year old students. This hotel was booked for us by our district. I checked the reviews and was so concerned that I called and personally spoke to the manager. He assured me that those reviews were old (prior to a change in management and remodel) and that I would be completely satisfied with my stay. Upon arrival, our rooms were not ready because of a broken boiler, not the best start but understandable...however, when asked for someplace to store our luggage they said they did not have anyplace for us to put them, but we could wait in the lobby. The lobby had no air, and it was well over 90 in there. We decided to pack our luggage back in the car and return in an hour. An hour later, a rooms were still not ready. We were able to get one of our 4 reserved rooms, so we piled all our things in there and went to dinner. We returned from dinner and 2 of our rooms were still not cleaned. We did not get all our rooms until 8:30! Keep in mind we are teachers traveling with minor students. The next day I noticed a filthy plunger in a bucket in the hall. It stayed there for 2 full days. During the night, someone was smoking a cigar and marijuana in the hallway near the fire exit. On the third night, the fire exit door handles were missing!!!! In the event of a fire, we would not have been able to use the stairs, basically trapped. This is the same evening that we witnessed a group of homeless people sleeping around the pool (and were still there in the morning) and a guest had their car stolen out of the parking lot. This is the worst hotel experience I have had in a long time. They were on a recommended list for a large state competition that was held locally. I plan to let them know to take this hotel off their list, it is not safe!

"Best Spot in Rocklin"

5
SeanHartsock, San Jose, California 10/04/2018

This place was AMAZING! Nice breakfast program, the check in was quick and easy. Staff seemed professional and courteous. The GM had even called after I checked in to ensure the room was to my liking, pretty awesome! Plan to be back again this month.

sheffield c, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Only giving one because I have to"

1
samanthak397, Sacramento, California 03/03/2018

This hotel or motel was terrible my husband and I sleep on a bed where it sunk so far down it was to the floor the room smelled of smoke and the fixtures needed to be updated there was mold and the room was disgusting. I will never stay here and I dont think anyone should either this is a terrible example of a best western.

"One night stay on a business trip"

2
shep5m, Fresno, California 27/02/2018

I was coming from Carson City NV and arrived late (about 10:00 PM) to find the desk clerk, who was very helpful and finished quickly as I was very tired from the traffic and weather. The morning was quite different. I got up early to beat the traffic in Sacramento and at 6:00 am the desk clerk was attempting to put food out along with (breakfast comes with the room) filling a cup holder. She left the room to bring a tray of food (she was gone about 5 minutes) for the guests that were waiting. She finally came to the desk and checked me out. She was very matter-of-fact and never apologized for making me wait so long. The room was clean and because of the hour I arrived, it was relatively quiet. I did not have breakfast due to the unexpected wait and the fact all the food was not ready. I understood breakfast was to begin at 6 am. That was not the case as the attendant was putting food out after six and when I left at 6:15 there was a considerable amount not yet ready.

"Traveler"

1
User 11/02/2018

Where do I begin. Bathroom door did not latch closed. The shower water came out of faucet and showerhead. Weak pressure on both. Toilet paper holder was broken. Hot tub jets didn't work and the paint from the bottom was flaking throughout the water. Neither one of our room keys worked at the same time. Also coffee so hot i had spilled a small amount and burned my hand. I have gone to this motel at least 6 times in the last 12 years and it has only gotten worse. I will never recommend this hotel, nor will I ever go back.

"Monthly Trips to Rocklin"

4
motoxracer690, Phoenix, Arizona 29/01/2018

I have a standing monthly meeting in Rocklin and decided to stay because of the price and location. I have to say, for the money spent, this place is great. The recent updates to the hotel are a much welcomed surprise. The new waffle and hot breakfast bar is my favorite! I even brought my wife one month (who is a hotel snob) and she was please with the beds, linens and towels! Anytime I have ever had an issue, the management and staff have always been helpful. I'm actually looking forward to next months meeting!

"Definately 2 Stars"

2
chelsiefs2008, Henderson, Nevada 15/12/2017

I get why this hotel holds only 2 stars. The front door to our room was so sticky that we had to ram into it just with our shoulders just to open it. Yes, just like the police do to bust down a door. Upon entering our room for the first time, we smelled this musty faded smoking smell and see a dirty/run down look. This hotel room looked tired. There are covered wires running along the wall rather than tucked away or in the wall. Things weren't plugged in but rather dangling. But whatever, we could work around it. The room is held together with a lot of staples. I'm not joking. The black rubber baseboard in the bathrooms have about 50 silver staples in them holding it to the wall. The extra sink in the living area was backed up the whole night. It wasn't until we woke up the next morning that it went down. Ewww. There are a lot of TV channels the hotel doesn't get. So my husband and I kept flipping through the channels trying to find something that would come on. My husband is a diabetic and we both traveled from opposite directions to meet at this hotel, so we missed an important item in our luggage....something to raise my husbands blood sugar when his levels drop (diabetes). Even though that part is our fault, I asked the front desk person if they had some orange juice from the breakfast area or anything sweet to raise his levels. Everything is locked is what I was told. I mention this because I've been to plenty of other hotels and have asked for other things like milk, crackers, banana, etc and have gotten something small every time. So we had to go to the nearest gas station. The next day when I woke up, I had a neck cramp from sleeping on a huge pillow. Not a big deal... I asked the front desk if they had a smaller pillow. Apparently the hotel does not have 1 small pillow in their hotel. Upon checkout, we walked up to the front desk and had our door cards ready to turn in. The lady running the desk was sitting behind the computer. She didn't get up to check us out, rather had us just lay the cards on the counter. I didn't think that was the best customer service. I wouldn't stay here again. This makes me want to avoid all Best Western's.

Sheffield C, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 946-632-3366 ext 403.

"Road Trippin' Through Nor. Cal."

4
Steve S, San Diego, California 17/10/2017

I had a good stay for 2 days. It was during the fires over in Santa Rosa area and lots of rooms in the area were full. The place was clean, their painters could use some work on staying in the lines. Nice area.

"Bedbugs."

1
aeouaeou, Minneapolis, Minnesota 25/09/2017

Bedbugs. 1/10, would not recommend. We found bedbugs in the room when we were about to checkout. Management was distinctly unhelpful regarding the situation, and when I tried to get a refund, I was given the runaround for several weeks before being told I'd get at most store credit.... for a hotel in another state. My wife heard them saying they'd just wash the sheets -- I wouldn't count on them hiring a proper exterminator. I found three bedbug bites a few days later and my friend found twelve to fifteen. Also the mattress was broken, wifi was unworkable, and the area under the bed was filthy with grime and trash. Perhaps I should have been tipped off by the guy I saw the first morning with a cockroach in a bag requesting a partial refund. Unless you want to make an emergency Wal-Mart run, sit in front of the hotel in cheap clothes and your belongings in garbage bags, purchase a $200 luggage treatment device, and worry for weeks about whether you managed to avoid bringing any of these horrifically sneaky parasites home, I would not stay here. If you do, place your luggage on the tile in the bathroom before thoroughly inspecting the room for any sign of their presence.

"dirty and old"

1
CaliforniaCruizen, Monterey County, California 01/09/2017

The inside is dirty and old. It likely seems dirtier than it is because of how old and stained the carpets and bathrooms are. There was a horrible smell in the stairwell, nearly everything seemed to need repair. The pool had no water in it. The sheets were very rough to the touch. The fridge felt like a half hearted pull from a two year old would bring the whole thing down on you (it sits on a shelf). There was literally one towel provided. I didn't ask for more because there was no way we were going to take a shower in that bathroom. I'm sure the cleaning staff has done all they can do to get it as presentable as it is- but there are only so many miracles they can do. I avoid giving negative reviews due to the bad karma, but I felt I needed to let others now so they could learn from our mistake.

Sheffield C, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this review
We appreciate you taking time to share feedback with us. The hotel is undergoing an extensive remodel and we apologize for the inconvenience. We hope that you will try us again once we are remodeled and enjoy the upgrades. Thank you,

"Beware"

1
User 20/06/2017

June 17th booked hotel room. We were giving a room that was not ready. Went downstairs to lobby received a second room. My husband had to use the restroom and asked the maid service if he can use the restroom in the first room that we were given. She agreed. I was still in the lobby trying to get the second key. When i went to our room i spotted my husband waiting for me. He told me someone was trying to open the door while he was still using the restroom. While he was explaining to me what happend, the maid in the next room shouted and looked at my husband and said" why are you looking at me? And maid also shouted "dont be blaming me. My husband stated iam talking to my wife. The maid said well your looking at me while your talking. My husband stated all i wanted is to come here and rest. The maid was very disrespectful and had a very mean violent expression. Also the room had a mold smell. Very old style TV. Beds were hard and blankets looked old. Towels were very small and hard. Bedspread also did not smell clean. Rug was not clean.

"Just adequate"

2
Hikertraveler2015, Shaver Lake, California 12/06/2017

The pillows were very small a provided no support. The towels were small and rough. Breakfast was all starches so we skipped it. Old style TV, but at least it had plenty of channels to choose from. For $80 it was just adequate.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.