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Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, Rochester

1517 16th Street SW, 55902-1075, Rochester, United States - Ver en un mapa
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's - Vista exterior El Best Western Rochester Hotel Mayo Clinic Area/St. Mary's se encuentra en el centro de Rochester. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Con una estratégica ubicación a solo unos minutos de la mundialmente conocida clínica Mayo y el Saint Mary’s Campus del Hospital de la Clínica Mayo, el Best Western Rochester Hotel Mayo Clinic Area/St. Mary's es una base familiar ideal tanto para viajes de negocios como de placer. Como una de las principales opciones de alojamiento entre los hoteles de Rochester, el Best Western Rochester Hotel Mayo Clinic Area / St. Mary's ofrece 149 cómodas habitaciones y suites y más de 800 metros cuadrados de espacio para banquetes. Las familias adoran nuestro parque acuático, las amplias suites, la conexión Wi-Fi gratuita, el fácil acceso a las empresas del centro y la gran variedad de actividades familiares en Rochester. Durante su estancia en el Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's podrá sacar el máximo partido a la proximidad a las atracciones de la zona, tales como el centro comercial Apache Mall, Mayowood Mansion, el recinto ferial del condado de Olmsted, Plummer House y el Graham Arena. Para su mayor comodidad, el aeropuerto internacional de Rochester (RST) se encuentra situado a solamente 13 kilómetros del hotel. Nuestros huéspedes también disfrutan del Wildwood Sports Bar and Grill, un establecimiento de propiedad local y operado independientemente, aunque está conectado al hotel. Esperamos darle la bienvenida muy pronto

Best Western

Rochester Hotel Mayo Clinic Area/St. Mary's

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 3 huéspedes
NOTA EMITIDA
Excelente
2
Muy bueno
0
Normal
0
Malo
0
Pésimo
1
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
0
En familia En familia
2
En pareja En pareja
0
En solitario En solitario
0
NOTAS RESUMEN
Habitaciones
Servicio
Calidad del sueño

"Family Friendly and Newly Remodeled"

5
beckers1888, Owatonna, Minnesota 11/08/2020

I stayed in a suite and loved it! I brought four teens who had a blast. The pool was perfect! The inside is fully remodeled, beautifully. Staff was friendly. Hotel was clean. And beds were super comfy!

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear beckers1888 Thank you very much for choosing to stay with us. Glad to hear you all had a blast! We have made many improvements to our hotel and are pleased to hear it is being well received. If your ever in the area we would love to welcome you back! Thank you for your review!

"Front Desk Clerk is a stalker"

1
User 08/08/2020

If I could give less than a one dot rating I would. We found this property on the Best Western website and reserved a room for the night of Saturday, August 1, 2020. In the reservation section entitled “Special Requests,” we stated, “We will be bringing one small dog.” Upon our arrival, the front desk clerk asked for my driver's license and credit card. What was unusual about that is she wanted me to hand both items over for her to physically examine. In the age of the COVID-19 virus, no other hotelier on my trip asked, nor wanted, to touch my ID cards. The clerk wasn't wearing protective gloves and I don't recall there being any disinfection products nearby for her, or me, to use. I found the situation to be dangerous. But my main concern is what happened after she checked me in. While my family was bringing our luggage to the room, I went outside the hotel to join one of my daughters who was walking our dog. As I did so, I noticed that the employee had left her post and was following us, skulking inside the hallways and stalking us at every entrance to the building. Before I re-entered the hotel, I encountered my family returning to our vehicle and reloading our belongings. My wife said she was approached by the clerk and told we would be charged $250 if we brought our dog inside the hotel room. My wife explained to her that we had notified the hotel in advance that we'd be bringing a pet, but the clerk responded by saying the hotel hasn't allowed animals for two years. So we left. In reviewing our experience, Best Western needs to do the following: -Update its web site. On August 1, 2020 its pet policy said it allowed animals. Also, the address listed is wrong. It reads 1517 16th Avenue SW but should be 1517 16th Street SW. When you use the avenue address in a GPS device, you're routed to a residential neighborhood. -To minimize the potential spread of COVID-19, employees need to be trained not to touch a customer's personal effects such as ID cards. -The female employee who worked the evening shift that night needs to be fired. She stalked me, frightened my daughter, and was rude to my wife. I counted only five or six other vehicles in the hotel parking lot that night. At a time when it can't afford to have such a low occupancy rate, this employee failed to put the “Best” in Best Western.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear Ziggy: Thank you for booking your stay with us. I am sorry to hear about your check in experience and that our hotel did not fit the needs of your stay. My apologies regarding the incorrect address and pet policy. We are a newly branded hotel with a website that is still being updated, so at the time of booking these were incorrect but have been updated since. Best Western Rochester is brand compliant and utilizes the "We Care Clean" program which ensures the highest level of cleaning standards and operations. Hand sanitizer is also available at our front desk for guests and employees to utilize as well. We do appreciate your feedback and hope you give us another chance in the future!

"Great Fun!"

5
User 29/07/2020

I had a week of medical treatment at Mayo clinic July 20-24 so the day before my wife left for Mayo, our daughter in-law said she would drive us and we could spend time with our 3 and 5 year old granddaughters on the trip, we loved the idea but we didn't know how to keep them entertained. We were in a mess if we couldn't find something that would help entertain them. We called Best Western Rochester and their pool was open and they had rooms that adjoined, Wow, we were shocked! The pools are perfect for granddaughters, they played on the slide in the kiddy pool and played with their Barbie dolls in the water. In the big pool they went down with mom and grandma which was all the better laughing and squealing going down the big slide. Our rooms had mostly new furnishings and clean and nice. The staff was great and helpful and checked up on us to see if you needed anything. We did walk through the mall across the highway from us and our granddaughters rode the motorized animals. We ate at the restaurant Wildwood that adjoins the motel, very good. With or without our family we will stay at Best Western Rochester, it was like a vacation

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear timfC8498LL: Thank you for taking time to share your experience with us! Our pool area is very popular and we're happy to hear it worked out so well for your trip and fun was had by all. We look forward to seeing you again soon!

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.