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Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, Rochester

1517 16th Street SW, 55902-1075, Rochester, United States - See on a map
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's - Exterior The Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is ideally located in the center of Rochester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Ideally located within minutes of the world-renowned Mayo Clinic and Mayo Clinic Hospital Saint Mary's Campus, the Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is a family friendly home base for leisure and business travelers alike. A premier choice among Rochester hotels, Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's offers 149 comfortable guest rooms and suites, and over 8500 square feet of banquet space. Families love our onsite water park, spacious suites, complimentary Wi-Fi, easy access to downtown businesses, and an array of family activities in Rochester. When staying at Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's take advantage of our proximity to area attractions including Apache Mall, Mayo Civic Center, Mayowood Mansion, Olmsted County Fairgrounds, Plummer House, and Graham Arena. For Added convenience, Rochester International Airport (RST) is just eight miles away. Our guests also enjoy the locally owned and independently operated, Wildwood Sports Bar and Grill that's connected to the hotel. We look forward to your stay!

Best Western

Rochester Hotel Mayo Clinic Area/St. Mary's

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 10 guest reviews
NOTE ISSUED
Excellent
6
Very Good
2
Average
1
Poor
0
Terrible
1
REFER TO NOTICE
Business Business
0
Couples Couples
0
Family Family
2
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Experience"

5
User 22/02/2021

We arrived very late our first night, The guy at the desk was very friendly and helpful. I had my daughter and 5 grandbabies! We are quite the crew and he didn't waiver at all got us everything we needed to get the kiddos tucked in! I am very grateful for all of his willingness to help and kindness to the kids. The second day was just as great the staff was friendly and helpful they went out of their way to make sure we were comfortable and have a nice time. The staff also let us have a late check out! it was truly a nice time.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear A1433LQtonyaw, Thank you very much for choosing to stay with us during your trip to Rochester. We are so glad that you enjoyed our hotel and really appreciate your feedback. We are a family friendly establishment that strives to ensure our guest are as comfortable as can be. Should you need to return to our area, we hope that you will choose to stay with us again!

"Glad we stayed!"

5
senins2019, Elk River, Minnesota 17/02/2021

We were impressed with the cleanliness of the motel from the front desk area, hallways, pool area and the room .We enjoyed the spacious room and comfortable beds. We will be staying with the Best Western on our return trips to Rochester!

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear senins2019, Thank you very much for choosing to stay with us during your trip to Rochester. We are very glad to hear that you enjoyed our hotel and its services. We look forward to having you as a return guest on your next visit to Rochester!

"Best Western, Best experience"

4
burds6470, Saint Paul, Minnesota 25/01/2021

Clearly this was a dated hotel, however it was clean with new paint, carpet. Everything worked, quickly checked in and overall experience was great with all staff. With a wonderful pool area, slide and a separate kiddie pool, I cant imagine a better family experience.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear Burds6470, Thank you very much for choosing to stay with us while in Rochester and your kind feedback. We have made many updates and improvements to our hotel since rebranding as Best Western. We are very glad that you and your family enjoyed our hotel and hope that, should you return to our area, you will select us again.

"Jacuzzi Suite was great!"

5
beckers1888, Owatonna, Minnesota 21/12/2020

We opted to stay in the jacuzzi suite. It was great! The beds were comfortable, they've upgraded their tv service, and there were a lot of options for breakfast. The hotel has been fully remodeled and looks great!

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Beckers1888, Thank you for choosing Best Western Mayo Clinic/St. Mary's area hotel. We are happy to hear that you enjoyed your Jacuzzi in the room. Thank you for pointing out the remodel, it has been a working progress and we are very happy with the outcome so far. Glad to hear you enjoyed your stay with us, and we had options to make your stay accommodating. Thanks,

"Wonderful Hotel"

5
User 09/11/2020

Our family was able to stay at this Best Western. As a newly remolded hotel they both cleanliness and affordability. Typically, you need to sacrifice one when staying at a hotel. To top it off, the pool was amazing and a lot of fun for all of the kids. They had a slide for the older ones and a shallow kiddie pool that is fun and safe for the toddlers. Finally, the staff was kind, professional, and very helpful.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
JonsBrother, Thank you for staying at Best Western Mayo Clinic/St. Mary's area hotel. I am so glad to hear that your stay was great. We have put a lot of time and work into the property so we wouldn't have to sacrifice any sort of cleanliness or affordability. We are pleased to hear that the staff on property was very pleasant to work with, we strive ourselves to make our stay with us a memorable one. Waterslide and kids pool are a plus on property allowing you to relax while the kids enjoy the water. Thanks again for the stay and your review. Thanks,

"Halloween Stay"

4
guany232020, Byron, Minnesota 06/11/2020

Nice hotel. Check in was easy. Staff was nice. Pool area was just right for the kids. Parking was free and easy. They doubled booked my room but made a very good accommodation to fix it. Check out was easy. Would recommend and stay again

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Guany232020, Thank you so much for choosing to stay at Best Western Mayo Clinic/St. Mary's area. We are pleased to hear that your stay was great and you would recommend staying again, we do appreciate the business. I want to personally apologize for the double booking of the room but also pleased to hear that my front desk staff was knowledgeable enough to make arrangements that worked for you. We'd love to see you back and don't forget the kids, the pool is waiting. Thanks,

"Did not receive requested room"

3
User 03/11/2020

I had booked a pool-side double queen suite directly through the Best Western website. Upon check-in, I was told the directions to my room, up the stairs and to the right. I was confused as I had booked poolside. The front desk woman was nice and explained that the hotel does not offer housekeeping services on weekends and that I had to switch rooms to a second floor pool view room or wing room. I booked pool-side because my kids would appreciate the distraction of actually being able to see the pool when we were not able to be in it. From the room, you could only see the very top of the waterslide. I was extremely disappointed that my request could not be fulfilled and was not offered the lower rate for the 'pool-view room'. I would have pushed the stay out to the following week had I known that my accommodations could not be met. We ended up leaving a few hours after arrival.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear erikagamradt: Thank you for choosing to stay with us during your visit to Rochester, we greatly appreciate it. My apologies the original room booked wasn't ready for your stay which resulted in being moved. Next time you stay with us, please call me directly when making your reservation so we can make it up to you and your family!

"Family Friendly and Newly Remodeled"

5
beckers1888, Owatonna, Minnesota 11/08/2020

I stayed in a suite and loved it! I brought four teens who had a blast. The pool was perfect! The inside is fully remodeled, beautifully. Staff was friendly. Hotel was clean. And beds were super comfy!

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear beckers1888 Thank you very much for choosing to stay with us. Glad to hear you all had a blast! We have made many improvements to our hotel and are pleased to hear it is being well received. If your ever in the area we would love to welcome you back! Thank you for your review!

"Front Desk Clerk is a stalker"

1
User 08/08/2020

If I could give less than a one dot rating I would. We found this property on the Best Western website and reserved a room for the night of Saturday, August 1, 2020. In the reservation section entitled “Special Requests,” we stated, “We will be bringing one small dog.” Upon our arrival, the front desk clerk asked for my driver's license and credit card. What was unusual about that is she wanted me to hand both items over for her to physically examine. In the age of the COVID-19 virus, no other hotelier on my trip asked, nor wanted, to touch my ID cards. The clerk wasn't wearing protective gloves and I don't recall there being any disinfection products nearby for her, or me, to use. I found the situation to be dangerous. But my main concern is what happened after she checked me in. While my family was bringing our luggage to the room, I went outside the hotel to join one of my daughters who was walking our dog. As I did so, I noticed that the employee had left her post and was following us, skulking inside the hallways and stalking us at every entrance to the building. Before I re-entered the hotel, I encountered my family returning to our vehicle and reloading our belongings. My wife said she was approached by the clerk and told we would be charged $250 if we brought our dog inside the hotel room. My wife explained to her that we had notified the hotel in advance that we'd be bringing a pet, but the clerk responded by saying the hotel hasn't allowed animals for two years. So we left. In reviewing our experience, Best Western needs to do the following: -Update its web site. On August 1, 2020 its pet policy said it allowed animals. Also, the address listed is wrong. It reads 1517 16th Avenue SW but should be 1517 16th Street SW. When you use the avenue address in a GPS device, you're routed to a residential neighborhood. -To minimize the potential spread of COVID-19, employees need to be trained not to touch a customer's personal effects such as ID cards. -The female employee who worked the evening shift that night needs to be fired. She stalked me, frightened my daughter, and was rude to my wife. I counted only five or six other vehicles in the hotel parking lot that night. At a time when it can't afford to have such a low occupancy rate, this employee failed to put the “Best” in Best Western.

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear Ziggy: Thank you for booking your stay with us. I am sorry to hear about your check in experience and that our hotel did not fit the needs of your stay. My apologies regarding the incorrect address and pet policy. We are a newly branded hotel with a website that is still being updated, so at the time of booking these were incorrect but have been updated since. Best Western Rochester is brand compliant and utilizes the "We Care Clean" program which ensures the highest level of cleaning standards and operations. Hand sanitizer is also available at our front desk for guests and employees to utilize as well. We do appreciate your feedback and hope you give us another chance in the future!

"Great Fun!"

5
User 29/07/2020

I had a week of medical treatment at Mayo clinic July 20-24 so the day before my wife left for Mayo, our daughter in-law said she would drive us and we could spend time with our 3 and 5 year old granddaughters on the trip, we loved the idea but we didn't know how to keep them entertained. We were in a mess if we couldn't find something that would help entertain them. We called Best Western Rochester and their pool was open and they had rooms that adjoined, Wow, we were shocked! The pools are perfect for granddaughters, they played on the slide in the kiddy pool and played with their Barbie dolls in the water. In the big pool they went down with mom and grandma which was all the better laughing and squealing going down the big slide. Our rooms had mostly new furnishings and clean and nice. The staff was great and helpful and checked up on us to see if you needed anything. We did walk through the mall across the highway from us and our granddaughters rode the motorized animals. We ate at the restaurant Wildwood that adjoins the motel, very good. With or without our family we will stay at Best Western Rochester, it was like a vacation

Richard Bernik, General Manager at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, responded to this review
Dear timfC8498LL: Thank you for taking time to share your experience with us! Our pool area is very popular and we're happy to hear it worked out so well for your trip and fun was had by all. We look forward to seeing you again soon!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.